android-questions

[true trellis]

Don't be afraid , if you made a mistake you can always redo it

[distant oriole]

Fr someone came at me with that thing It made me poor in 10 different languages :')

[gleaming bone]

Days of black screen events🙂

[distant oriole]

Ty Ty

[karmic elk]

Days of darkness

[snow mountain]

Ikr they trying to flex but little did they know my bday is near >:3

[distant oriole]

XD damn that's a reverse card

[snow mountain]

Season of the rich

[distant oriole]

:') pls I have rich friends , whenever they come online I'm even embarrassed to tp to them.

[snow mountain]

I'm too socially awkward to go visit them 😂

[distant oriole]

Android users are crying rn we begging for help

[distant oriole]

XD yea and if they're with a friend what am I gonna say to 2 rich ppl? I'd say bye :')

[snow mountain]

We could be getting 20 candles closer to get sword outfit but nah we shall stay in darkness 4 evah

[fervent stone]

Please kindly take discussions to #general-sky-discussion and keep the channel on topic

[distant oriole]

Oh ok I'm so sorry :')

[snow mountain]

Hisssss >:[]

Oh well time to come back tomorrow

[covert canyon]

today I was able to play a little bit but my cell phone got too hot and the screen crashed

[maiden plaza]

!omgomgwhen

[upper sail]

No one knows when things will happen in Live Any Live announcements will be made in #news!

[inner pine]

I am scared that my phone can't play sky anymore

[icy fossil]

Same

[inner pine]

or it will fix for long time…

[true trellis]

IIRC, things that is Beta-related should only stay in Beta channels. Maybe it'd be best if you could delete the image to not avoid any confusion.

[icy fossil]

Oh I'm sorry

Deleted

[fervent stone]

Please kindly do not share beta information in Live channel

[karmic elk]

Oh my the chaos

[true trellis]

No worries

[inner pine]

my English is bad 😂

[inner pine]

is it a good thing?

[regal sierra]

why i can't🥲

(pls dont mind the yellow screen,im on night screen)

[distant oriole]

Uh-

[regal sierra]

soo its normal to be not installed on Android?

[distant oriole]

Y'all uh is this meant for androids too?

[regal sierra]

i regret deleting thinking that if i reinstall,i will get to have the newest updatee

[fervent stone]

If the update doesn't show up, long press Play Store from your app drawer, tap app info or the ℹ️ icon. Tap storage and cache and clear cache. Wait about 60 seconds and check the play store again for an update.
Make sure you have over 3Gb free storage too
(credit to Uzephi & definickly)

[distant oriole]

:') uh well if it's meant for androids too then why doesn't it work?

[fervent stone]

Server issues is something that impact all platforms and it’s stable now. It has nothing to do with the Android bugs

[true trellis]

That's only for server errors experienced by a multitude of players since too many players are logged in due to the "hype" for the event

[distant oriole]

;-; then do I have to uninstall and install it again?

[fervent stone]

No. The post is not a fix for bugs. The bugs still are not fixed. Please have patience

[minor gulch]

My game still crashes when i go to other maps

[distant oriole]

Okay thanks for telling me <3

[minor gulch]

Cant do relive Grounchin emote

[fervent stone]

Tips for crashing areas by Tib and Ginko
#questions-and-help message
Temporary solution for reliving hiking grouch (for people with crashing bug) by yash
#questions-and-help message

[inner pine]

@minor gulch me either

[regal sierra]

i couldn't have the update but i waited for a day,so i thought if i uninstalled and reinstalled i will get to have the latest app update, but cant install it anymore i hope its not my phone and i have enough storage for it too

[fast hearth]

I’m trying to report a bug for android- how do I find out what android version I have?

[minor gulch]

Thanks

[karmic elk]

Unfortunately, I wanna also to explore the GPU crash problems

Well, Vulkan.

[fervent stone]

How to find Android OS version by Kai
#questions-and-help message

[outer silo]

I am still crash at sanctuary island entrance!
Is this already fix or not yet ?

[tough nest]

Not yet.

[outer silo]

Thanks for answering my Q

[fervent stone]

@outer silo here are some tips you can use

[tough nest]

They are focusing on fixing the black screen first and then proceed to the crashes but some say after the fix of black screen they crashes have improved a bit.

[sacred hornet]

The crash didnt improve

[slow nymph]

Please told me minimum spec for play sky now

Soc and ram

Thanks

[distant oriole]

Uh for Android crashes can we still cr the whole wasteland? :')

[karmic elk]

This is the full tutorial of how to report a bug

[sacred hornet]

Nop

[distant oriole]

I wanna cry

[karmic elk]

https://media.discordapp.net/attachments/593565781166391316/875173721571217478/tumblr_94be29fd35872b689631eaf_1.gif

[sacred hornet]

Same🤧🤧

[distant oriole]

😿pls I'm begging the whole sky staff to help the androids , spare changeeeeeee 😔✋🏽🥲

[midnight basalt]

Is the black screen in sky fixed?

[true trellis]

Here's a hug to affected folks
Hopefully a fix will be deployed soon

[onyx osprey]

Android 8.1 or higher
Any SoC with ARM 64-bit processor (32-bit devices will never run sky)
at least 1.5GB of ram
OpenGL ES 3.1
Vulkan level 0 or higher

[viscid terrace]

It depends on phone. It's not like all Android are crashing.

[onyx osprey]

yes, but game crashes became more

[viscid terrace]

I want to know what causes it to crash. Are they older devices?

[onyx osprey]

No. When Camera starts rendering a lot surfaces, game crashes. I think there is a problem with rendering. And also everything starts flickering

[viscid terrace]

I have three devices at my home. All are running latest update fine

[onyx osprey]

😐

[rough lynx]

I have an A51 (which is a pretty new good quality phone) running Android 11 and I'm still having all the crashing issues. It's ironic because I used to have an S7 and it ran Sky better XD

[inner pine]

I am A50〒▽〒

[slow nymph]

Okey thanks

[hushed gate]

same and it seem like it not fixed yet

[inner pine]

come on tgc(๑•̀ᄇ•́)و ✧

[hushed gate]

i suffer all map crashes 🙃 😭

[inner pine]

@hushed gate me either🥲

I am anxious too

[hushed gate]

@inner pine im suffering autistic right now

[analog kettle]

Same ｡:ﾟ(;´∩`;)ﾟ:｡

[digital basin]

Is there no way to listen to Spotify while I'm playing Sky? It'll just closed Spotify for me when I entered any realms

[fervent stone]

Tips for crashing areas by Tib and Ginko
#questions-and-help message

[subtle tinsel]

Guess gonna open the app after 3 or a week then.

[hasty basin]

Ah, I thought the crashes were an android thing..

[vocal steppe]

crash in all realms

[vague terrace]

oh? i always play sky while listening to spotify and never had any issue

[true trellis]

Same here

[quaint dome]

will we ever get compensation for the crashes :/// i can't even play the game bc when i launch it all i see is a black screen XD !

[hollow juniper]

i hope so paying for the season pass and recieving a black screen is not cool

[unique holly]

Hi here ! Does anyone know what is the second quest today, because I have nothing ? (sorry, I have the game in French, but basically I have 3 quests to relive memories of at least 2 differents spirits, so I guess the last one will check when I'll relive one spirit memories and the second one is just empty xD) I can try a lot of different things but not every kind of quests for sure.

[tender magnet]

Ride on a manta!

[unique holly]

I also have the same crashes problem with my other phone (which I used to play Sky with, so instead I use another phone, which is laggy but doesn't crash in every map at least), but I guess since a lot of people reported the issue, I will just wait.

[unique holly]

I couldn't have guessed this one, definitely. I didn't know this could be a quest, thanks a lot!

[meager cairn]

Hey everyone! I know some of the bugs have been fixed with the new update but is anyone still experiencing the black screen when starting the game?

Is there any solution for it yet?

[sacred hornet]

No dances in sky tonight

[silver moss]

Sadly yes..

[green crown]

Yes, my friend has still the black screen too

[late flower]

It must be sth to do with Mali GPU update yesterday, now that I remembered

[true trellis]

Check #known-issues and try to update Sky App for folks who has black screen bug

[distant oriole]

Y'ALL IT GOT FIXED?!

[hushed gate]

only black screen

[distant oriole]

:') i- I wanna cry again

[hushed gate]

crash havent fixed

[distant oriole]

😿okay Ty for telling me

[rough lynx]

Who else is slightly (very) annoyed that yes they fixed the black screen, but they never even addressed the crashing???

[hushed gate]

@rough lynx crash is more likely harder to fix than blackscreen they'll update al fixed stuff first to let other that suffer from specific bug to play back first crash probably take 1-3 days more to be fixed i believe

[solid jackal]

you have at least a black screen, but I can't get to the locations without closing the game

[hushed gate]

as we all know it a bug that affect many devices not only some so it will take more time to fix

[rough lynx]

Yeah I just wish they would at least say like "hey we recognize that we are working on the crashes. We will try to fix". But I just have to try be patient and understanding

[covert canyon]

anyone having problems to go to sanctuary too?

[rough lynx]

Yep

[rough lynx]

Yep

[solid jackal]

I would like to return the seasonal candles, which I will lose due to bugs in the game (

[rough lynx]

Yesss

[hushed gate]

they did mentioned today or yestaday so they dont.have to mention again since they still fixing check #known-issues

[covert canyon]

im frustrated because i would like to buy the season pants and buy the summer hat

but since i couldn't do cr i don't have candles enough

[rough lynx]

I see what you mean. I guess I'm just worried they won't fix the crashing for a long time like many of the other bugs and stuff in the live bug reports

[fast hearth]

omg thank u tgc

[fervent stone]

If you have crash problems
Tips for crashing areas by Tib and Ginko
#questions-and-help message

[fast hearth]

I can play now

[potent whale]

uhh hey guys i think the black screen issue has been fixed

[hushed gate]

they need to fix this crash bug because it affected too many people and as they said no eta so it will take days

[true trellis]

Yes, check #known-issues

[icy gorge]

tried it, but it still crashes when moving the camera direction

[distant oriole]

:') a better thing to do when you go to a place and you're still getting kicked out , just look up and not at the ceiling (floor)

[true trellis]

Sadly, those tips can only do so much, since it's not a fix and/or potential fix

[rocky ruin]

crash could be a corrupted file during the major update. It seems to mostly happen when triggering a cutscene, at least that's the behaviour I noticed with me

[minor hemlock]

Has anyone tried playing after the fix update? If so how r the crashes and visual bugs (flickering), is it fixed?

[icy gorge]

Kinda glad that atleast we can get wax from the event

[tacit rapids]

im experiencing crashes too with android, will reinstalling fix it?

[true trellis]

Before, the flickering is very visible at Valley, Vault 1st-3rd floor, Sanctuary Islands and haven't checked other realms yet.

And so far, flickering is "almost" gone on Valley & Vault. Sanctuary, on the other hand, still flickers, but it's not as bad as it was before. Atleast that's how it was for me and it may be different to other Android users.

[tame comet]

Only one way to find out. Just be sure you have a sign in method to your Sky ID (linking it to one of the backup services like Google Play Games, Nintendo, Facebook) as reinstalling would wipe local save data.

[young magnet]

Bruh I updated the game and it still crashes

[true trellis]

The fix is primarily focused on black screen bug

[fast hearth]

I got notification it got fixed but i went vault of knowledge and it crashed.. why :')

[true trellis]

Check the recent post on #known-issues

[edgy kindle]

hey everyone i cant play sky because it gives black screen

[true trellis]

Have you updated your app?

[edgy kindle]

yes, yesterday but for notice it gave multiple times update notification for false before update

[true trellis]

Check #known-issues

And try to update the app

[blazing kestrel]

App store keeps telling me to free up space to update sky
I have 3 GB free and I've uninstalled everything
Help

[crimson leaf]

Is there still no update?

[west fulcrum]

I don't experience the black screen but my game crashes every time i enter cave of prophecy,sanctuary, forest, valley, gw and vault ;-;

[blazing kestrel]

Oh god is it broken?

[rocky ruin]

Sky twitter has updated regarding the crash issue. They're still working on it, so sit tight everyone.

[vocal steppe]

same here

[fervent stone]

If the update doesn't show up, long press Play Store from your app drawer, tap app info or the ℹ️ icon. Tap storage and cache and clear cache. Wait about 60 seconds and check the play store again for an update.
Make sure you have over 3Gb free storage too
(credit to Uzephi & definickly)

[valid junco]

Im just super mad about not being able to cr

Bc im 100% sure the candles wont be compensated

[blazing kestrel]

I've tried it multiple times

[heavy compass]

yep probably won't

[valid junco]

+seasonal candles

[blazing kestrel]

And restarted my phone

[fervent stone]

Tips for crashing areas by Tib and Ginko
#questions-and-help message

[valid junco]

I even redownloaded sky

[tame comet]

Clearing data from play store and play services should do the trick. Just be sure to not do anything on your phone for about 60 seconds since those two apps will sync your data back from the cloud and can cause your device to lag randomly for those 60 seconds.

[crimson leaf]

@minor hemlock for me it's forest brook ,the first floor still kinda laggy (almost possible to crash ) i haven't test in valley nor sanctuary island

[waxen echo]

I've updated the game. no more crashes for me if anyone is wondering

[edgy kindle]

thx, thx, thanksss! youre the best! it worked!

[west fulcrum]

Yea this is why I'm frustrated with tgc. Something bad like this will happen and they'll say something like "sorry sucks to be u i guess 🤷‍♂️" . Like In other games they at lest give some item as a compensation for a massive bug

[blazing kestrel]

@tame comet @fervent stone
It legit won't let me update

It's never been this persistent before

ಥ‿ಥ

I'm not gonna play today am i?

[tame comet]

Seems Google Play Store thinks your device doesn't have at least 3Gb of free space on your phone. Some devices have a separate SD partition for personal data and a certain allotment for app installs.

[blazing kestrel]

What should i do?

Had to delete...delete my jazz😭 😭

[tame comet]

Check to see if freeing up more space works?

[blazing kestrel]

Updating

Honestly hate this game sometimes

Give IAP for smooth gameplay and i buy

[tame comet]

The original 0.14.5 update was really smooth for devices with updated vulkan drivers... Now it's back to the old rendering.

[compact marsh]

i didn't have any problem like black screen and other crashes so, should i have to update it or can i still meet other android friends without updating?

[fast hearth]

I updated haha aside from the crash thing now I get a random white screen 😂 at least it is not the black one

little steps though. It is something!

[cloud coral]

Updated, still crashes everytime I enter sanctuary, this is just sad

[fast hearth]

it was the fix for the black screen only

the rest of us still have to wait a bit more

[fast hearth]

Yeah I couldn't do quest yet because always crash

[valid junco]

They can give me owl hair in compensation

[compact marsh]

seems like it's a big problem. it works totally fine in some devices and and it's totally broke in some 😔

[valid junco]

I just spawned in sanctuary?

I wasnt there when i left the game
Not even close

[tall wharf]

Ah i am so sorry about that. I'll pay attention to that next time

[valid junco]

Im afraid to move i dont want to crash again

[tall wharf]

!Flashing images!

[hot socket]

xD

they fix one thing and another breaks

[heavy compass]

Sky: Children of the Bugs

[hot socket]

xD

[compact marsh]

this happened after update?

[fast hearth]

Uhm... why only vault not crash but all seasonal places and maps crash except for praire but at sanctuary still crash?? They said they fixed :)??

[strange wind]

Still have black screen. Anyone else's get fixed? What did you do to fix?

[tame comet]

Be sure you updated from the play store update that got pushed this afternoon.

[fervent stone]

The fix was for black screen not for crashes

[fast hearth]

Update.

Ans no, crash not on vault but still other parts.

[tame comet]

Today's update was to fix black screen bug, not crashes as stated by Emma, my suggestion was for Ponzu who still has black screen issue.

[magic hamlet]

Hello, my game has no music since update :c

[distant oriole]

Same!

[magic hamlet]

And I cannot enter in sanctuary too...

[distant oriole]

:') oh did the staff say anything about android crashes?

[distant oriole]

You too?! And I can't even go to the prince :')

[magic hamlet]

I think most of android players are having this issue, as I see while reading the chat 😭

[distant oriole]

Ikr and they didn't even notice it :(

[fast hearth]

Uhh I'm on Android 11 as well and the games crashing whenever I go to sanctuary or even hidden forest. Sometimes I crash as soon as I log in the game.

[magic hamlet]

As soon as I enter the sanctuary my game got extremely laggy and closes

[strange wind]

Anyone who still has a black screen go back to GOOGLE PLAY and download the newest update.

Goodluck

[strange wind]

[worthy rivet]

My game still lags and crashes in Sactuary, Hidden forest (in the flying part), Valley and Vault.

[hoary bronze]

Guys i updated the game like the newest version but still no difference it crashes like hell in valley vault forest and sanctuary ://///

[worthy rivet]

They fixed only the server and black screen problem so we have to wait patiently...

[hoary bronze]

Wuttttttt

[true trellis]

The update is solely focused on fixing black screen bug, not crashes as mentioned on #known-issues.

Check out this link, it's a post from their Official Instagram Account pertaining to crashes.
https://www.instagram.com/p/CSfEEGqDgMc/?utm_medium=copy_link

[hoary bronze]

[unique radish]

GUYS BLACK SCREEN FIXED !!!!!!

[simple remnant]

Well, the fix had actually solved some crashes for me, though it wasn't supposed to. So that's a breath of fresh air in my book! Patience to those who still have problems, the help is on its way!

[acoustic swan]

I wish theyd compensate us in candles or giving items for letting the game be literally unplayable for days straight

It was very frustrating not being able to see a thing or play and come back like nothing happened

[opaque dock]

Yeah, lol. It seems playable, but for me stills crashing in some areas.

[sick prairie]

Is there a way I can see the solution for the black screen issue?

[acoustic swan]

They released an update that fixed it for me @sick prairie

[sick prairie]

I see, I'll check that out

[unique fiber]

Hi I'm asking here since it's a Google Play issue (maybe)

Friend of mine tried to pay using her Tng payment method. (An ewallet), but the system said "Purchase could not be completed"

She then put in RM10 google play giftcard in her account, to buy the RM3.99 hairpin, so it's sufficient amount. Then, again, "Purchase could be completed"

Anyone have any idea why? I'd appreciate any reply or.even tell me it's so weird

I have asked for in-game support as well. I thought maybe someone here has an idea... Please, tq

[north lagoon]

Just adding on, I didn't have the black screen bug but the crashing bug. But the update today actually fixed my half of my crashes ;) hope that meant something

[heady ridge]

did all that and to no avail

also this

[covert canyon]

i just updated my game but issues keep going

[digital venture]

Hey,do you have more problems?

I join in map and game throw me out

[fast hearth]

Do you still have that problem? my problem is fixed and now I can play as usual😳

[covert canyon]

i still have problems

[fast hearth]

That's terrible....😢

[distant osprey]

Ya i have problems too. Yesterday in Vault. Today in Sanctuary. I'm losing precious candles and can't play normally. I love Sky but it makes me sad.

[scenic basin]

Hi my game keeps crashing after the update. Umm can anyone help plz

[fast hearth]

It seems that tgc is making another update for android, so you may wait for it

[distant osprey]

We wait. We have no other option. I just would like if they could compensate it to us. Even 5 seasonal candles would be fine for me.

[fast hearth]

I totally agree to it...we already lost many season candles

[crystal depot]

My game is still crashing after the update, is this normal?

[fast hearth]

It seems many players still have black screen and crashes even they updated for fix😭 tgc will make another update soon

[crystal depot]

Thank you for your response. I fear it was my cellphone.

[fast hearth]

Your welcome😚 I hope it will be fixed soon

[distant oriole]

:'( y'all did they notice androids crashing? Cuz I haven't seen them talk about it

[wind pollen]

@distant oriole refer to the link shown here, it was from their Official Social Media Account

[distant oriole]

:') oh I'm so sorry I didn't see that

[wind pollen]

Plus, if players just keep sending crash reports, one way or another, they will hear of it.

[gray talon]

I hope this bug is quickly resolved, it's very annoying for me, so players can't see anything

what can be seen if this continues

[opaque dock]

new challenge: blind mode 😂

[hollow juniper]

Is a tutorial anywhere for sending bus reports?

[wind pollen]

!thatskybug @hollow juniper follow the steps shown, on the link below 👇
Full disclosure, just because you report a bug doesn't mean it'll be fixed right away

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[wind pollen]

Have you updated your app? Check recent post on #known-issues

[trim totem]

I still can't get on either... Reported three or more times and still isn't fixed. Even after they "fixed" it

[wind pollen]

If you're still experiencing a black screen bug after the update, please file a bug report for it and dont forget to provide complete details of your device (e.g Device name, OS version, etc.)

[crystal thunder]

anyone else see this

[hollow tree]

Bug report that

[trim totem]

Kinda tired of making reports and no results

[crystal thunder]

same

I was curious if anyone else has this layout

[trim totem]

I can't get far in the game.

Kinda frustrated because nothing has worked since the Little Prince updated, and the switch update. Missed a LOT of travelling Spirits I've been waiting for forever now.

I guess that's just how things go in this game. 🤷

[digital finch]

might it be your device not being able to properly handle the game?

also tgc isnt a tripple A game company from what ive heard..pretty sure theyre trying their best fixing bugs etc with the amount of people they have, surely there are more than 10 bug reports a day which theyd also have to keep track of ontop of making things for the game and fixing current bugs too

[abstract citrus]

Try move youe camera facing your skykid's front. Then the game won't crash, but it's really hard to play

[trim totem]

It's possible

[hidden charm]

Android still crashe on secret forest 3re place. Is there anyone who like me?

And dream village also crashed

[hushed gate]

@hidden charm me

[quick raven]

Sameee😩😩😩

[inner pine]

if it can't be fix until the renew ,it really need to compensate our candle……

[small depot]

yayyy

[opaque dock]

Yeah. Idk about wasteland

[normal ember]

What should I do to give feedback on my game problem?

[vernal compass]

If you're reporting a bug then #bug-reports-android if you just have general feedback about the game then #live-feedback

[normal ember]

Thank you so much

[random cradle]

i think i can live without forest for awhile vault seems to cope up with me, nevermind what i said i forgot daily quests existed

[kind orbit]

Crashed on everymap now.... i wonder how, i wonder why, looking everybody go for all candle run, so sad i stay at there, waiting for the fix arrive ~

[glacial yacht]

Does anyone use a controller with sky? I play switch but on the go I want to use my phone but I prefer using controllers.

[tidal vapor]

Nice song

[inner pine]

@kind orbit yes🥲

[river badger]

I haven't play sky rn since I don't like it when it crashes, especially when I tried to enter sanc. Is it fixed now? Or atleast can we finally enter sanc without crashing?

[maiden plaza]

Heard that there's an update...👀

[small depot]

yes i am gussing they fixed most of things in that update

i am still waiting for my frinds to update so we can play together

[fast hearth]

It still lags and crashes sometimes, but it got better

[inner pine]

the update just for the skychild who's screen is black

[distant oriole]

Yup but they're still working on the crashes guys ( they said on social media ) we just need patience :')

[broken relic]

I still have black screens

[inner pine]

（I am the crash🥲）

[distant oriole]

Did you update it?

[broken relic]

Let me see

Oh I haven't I'll update it thankyou

[distant oriole]

<3 you're welcome

[broken relic]

[verbal sleet]

finally

[mint hornet]

Still

[vernal compass]

Have you updated your game again? There was a new update released this afternoon that should hopefully fix that

[mint hornet]

Oh my thankyou

[glad copper]

will it stop crashing after the update?

[vernal compass]

Crashing issues are still being worked on, the update was mainly to fix the black screen bug

[glad copper]

owhh okay then

thanks!

[fast hearth]

Mine is working good ,but little freezing still and lagging 3/4 percent after the black screen update... But I have crash issue not the screen issue but I can enter any maps now without crashing 😊❤️❤️

[inner pine]

@fast hearth which phone！？

[fast hearth]

Well tbh my Samsung is still crashing in sanctuary but not other maps anymore ....

[inner pine]

oh……🥲

[cyan mortar]

theres a new update? mine is not showing up in play store

[fast hearth]

Go to play store and search sky and you will get to see the update

[cyan mortar]

or are you guys talking about the update for the summer event?

[fast hearth]

Nope , the black screen update

[cyan mortar]

yep. i dont see any updates on my play store

[simple geyser]

Hello everyone do u guys also experience Crashing in sanc,Forest valley after updating again?😥

[fast hearth]

Nope , only in sanctuary I am crashing

[median shuttle]

Im crashing almost everywhere

I cant even finish my daily missions

[onyx osprey]

Same here

[ruby glacier]

Crashing in forest, hermit valley, golden wasteland, sanctuary islands, 2nd half of triumph

[median shuttle]

I can say goodbye to the missions of tommorow since i cant enter in the forest

😩 🥲

[inner pine]

@median shuttle same🥲

[limber holly]

I can't get into sanctuary and vault of knowledge

[grand edge]

me too 🥺🥲

[forest sonnet]

plz plz TGC FIX THE BUGS AND THE CRASHING!

i just want to play normally

[runic tendon]

Same ; - ;

[forest sonnet]

really I'm tired of waiting

I can't finish the daily missions and I cant even do my candle run

it kept crashing on my face

[cerulean horizon]

I can't go sanctuary. :))))

[hollow tree]

If ur sky is (174878) then u are on the latest build.
If not, try clearing playstore cache and see if the update button appear for u

[tame comet]

I had to clear play store data for it to show up for me. So try that if cache doesn't work.

[outer wigeon]

same :)

[vast drift]

I know this seems dumb but any tips on weaving the krill with twirl when flying bc so someone did it and now I'm convinced I can too 😭😭😭

[median shuttle]

I just did the newer update

Still crashes 🥲

[rustic raft]

after the update i still have problem

What wrong with this update????

[median shuttle]

I dont know

[cyan mortar]

i think the new update was for the black screen issue only

[viscid ferry]

Same here,crashing all the way from isle to vault(||because i havent go to eden so i didnt add it||

[rough lynx]

Tgc is awesome and I know they are working hard but I kinda want a season pass refund now tbh...

[limber holly]

I don't have the black screen issue but the game crashes when I go in sanctuary and vault of knowledge. Have they still not fixed the bug?

[hollow tree]

Their statement about the crashing

[limber holly]

Thank you

[vocal steppe]

i lost some seasonal candles
coz of bug

[karmic elk]

Finally, the Innear peace after the Hotpatch was released

[rustic raft]

I don't understand what the update is for when players still get the error

And I'll have to wait again

[icy gorge]

Not yet. It still crashing everywhere

[onyx osprey]

It's update for black screen fix, not for crash fix

[fast hearth]

Hmm...I still facing crashing problem😂
Please fill it soon tgc，I just wanna to play my game,do my candle run and mission smooth without any problem😭

[tough nest]

Im an android user and cannot go to the other levels before, but after this update, i can now go to Vault upto the third level, the same with Hidden Forest, I still cannot go to hermit valley to obtain the prince quest and also still cannot go to sanctuary island..

I havent tried going to prophecy cave, the skating rink in Valley(also the races) and havent went to GW yet

[narrow stag]

Honestly, I'm not even gonna try to go to Vault of Knowledge or Sanctuary Island, or to complete the Little Prince quest. I'm just gonna. . . Wait again and receive no compensation for my lost candles (In a day, i can farm 15 Candles at least) but idk, waiting here

[karmic elk]

The hotfix is only Blackscreen Problem. Not the crash fix

[distant oriole]

:') honestly we should receive a compensation for all this. My candles are all gone and the travel spirit is gonna come soon. 😔 Androids need help

[compact marsh]

wait, u lost candles?

[narrow stag]

Well, yes and no. Farming players like me log in every day to do a Speedrun and collect candles. One day without farming cost me at least 15 Candles less

[compact marsh]

oh got ya

[uncut marsh]

Nothing changes . Really this makes me extremely uncomfortable, if tgc keeps crashing like that, surely no one will be able to play anymore

[hoary bronze]

Sameeeeeee omg its so annoying

[distant oriole]

:') they posted on social media about it yesterday and they said they're working on it..I hope today they're gonna fix it today

[fast hearth]

Hi hi Jeanne

[uncut marsh]

So sad

[umbral loom]

Can anyone enter vault normally? I keep crashing everytime I go into the vault portal, it's been 3 days now :/

[fast hearth]

Don't loose hope ^^

[midnight arrow]

Same

[umbral loom]

Even my phone detects my battery problem from Sky's frequent crashes..

Glad to know i'm not alone in this.. its just so annoying, i need to do the seasonal quest

[hoary bronze]

Not only vault i cant enter sanctuary and forest and valley

[midnight arrow]

Crashes almost everywhere

[umbral loom]

Wait the heck same? I can't enter Sanctuary either..

[hoary bronze]

And isle

[umbral loom]

Exactly.. crashes everywhere, how are we supposed to play :(

[midnight arrow]

I did Valley, in Valley its crashing only in Village, so can't do prince quest

[hoary bronze]

Like ive tried to go there 100 times but it just keeps kicking me out

[fickle bison]

The third day of crush.I can only farm/do daily quests at the part of Isle and Prairie.
I already bought the seasons pass...If I won't get the ultimate gifts,they should compensate for this.🥲

[ember glade]

So the update didn't solve the crashing at all?

[midnight arrow]

Nope

[umbral loom]

I don't think so

[midnight arrow]

They fixed black screen I guess

[ember glade]

Oh :(

[hoary bronze]

Guys i got 10 candles thou , like use candles near bonefire at home and cr half of prairie

[umbral loom]

Sky's servers aren't doing too well these days

[midnight arrow]

Do Valley too, no any problem except Village and Hermit

[ember glade]

And you can go to valley's temple by going back from wasteland social

[hoary bronze]

I cant enter valley it crashes like hellll

[midnight arrow]

Oh

[ember glade]

Or teleport to a friend in ice rink so you can do races

[umbral loom]

[hoary bronze]

Fr??? Lemme try

[midnight arrow]

Anyone crashes after entering storm hole in Wasteland?

[umbral loom]

I haven't tried, lemme go try it then i'll react

[hoary bronze]

I only can cr the first part of gw

[fickle bison]

Yes..

[boreal granite]

crashing in forest too

[tough nest]

Yes it did

[midnight arrow]

Hmmm...some can't enter Valley, some can't enter Wasteland...varies?

[tough nest]

Not anymore.

[midnight arrow]

Yea...the river area after 2 doors

[umbral loom]

I... crashed even in the storm hole ..

[tough nest]

It fixed some crashing in some places but not all the places.

[umbral loom]

[midnight arrow]

Ugh

Feels sad, no any CR, can't play with friends :_)

[inner pine]

@fickle bison agree you……

[tough nest]

Update for this, I can go to gw but only to forgotten ark, i crash when i go to krill area.

[humble bronze]

Yep, all i can do now is farming in the beach ;-;

[boreal granite]

sorry off topic but omg i see delice

[tough nest]

Salt bae dear

[karmic elk]

So calm down please. Blackscreen was fixed and crash fix is on the way.

[worn ether]

You can TP back but I crashed at the graveyard. You can go to the end if you went to shipwreck and then to battlefield

[uncut marsh]

I don't understand update and nothing changes ????

[worn ether]

The update only fixes the black screen problem... not the crashes

[hoary bronze]

Duuuuhhhh i cant do races it crashes like helll😭😭😭 i tried and i can only be is ice rink

[carmine monolith]

The update is supposedly fixing the black screen ig

[meager mauve]

Hey

Is it me or the game have an update again

[hoary bronze]

Ya there is an update

[hollow tree]

There is update to 174878 for blackscreen fix

[meager mauve]

I don't have that bug but good it fix. What a nightmare

[night crane]

I had problems with crashing, but the New Patch for black screen helped. Could enter valley and vault now and move around quickly and turn camera. Did Not play the whole realm, but there is definitly an improvement for me with this new update/patch.

[meager mauve]

And there only the crash and lagy dagy and one more left. Hope will fix soon

[ember glade]

Oh really? Before the newest update I could do the flying race

[hoary bronze]

Well good for ya but for me nothing has changed like literally nothing

[carmine monolith]

This is what I experienced too~ it's getting better after the update

[night crane]

So sorry to hear that

[fast hearth]

tcg could use beta version to make changes

[hoary bronze]

I cant even pass that part before fly race it just keeps kicking me out

[hoary bronze]

Ikr

[fast hearth]

so much bugs omg

[hoary bronze]

Its FRUSTRATING

[fast hearth]

YES

[spark glade]

it is

that's what I call prejudice with android.

[true trellis]

As mentioned on #known-issues, the update is only focused on fixing black screen bug, not crash fixes.

[worn ether]

You can try to TP back to places if your game crashes. I tried to TP 3 times to sanctuary island, rainy hidden forest, sliding race or hermit valley but they always crash.

My phone is a Samsung Galaxy A30 btw 😛

The other places were fine after I TP back

[long fox]

I wonder how long we'll have to wait for crash fixes.……

[fast hearth]

me too

[long fox]

I'm afraid I can't finish the daily task.……

[outer harness]

Redmi Note 9 it's sad developers to release an update and not fix the crash error

[long fox]

[outer harness]

[tame comet]

If they fix a portion of devices to play the game again, better to release it while still debugging the other issue so more players can play.

[long fox]

My biggest concern is that my season candles are not available.

I can't collect.

[fast hearth]

[fervent stone]

Tips for crashing areas by Tib and Ginko
#questions-and-help message
Temporary solution for reliving hiking grouch (for people with crashing bug) by yash
#questions-and-help message
You might wanna give these a try

[mystic osprey]

Hello, my friend downloaded Sky, and they came across to this. What does Vulkan mean?

[heavy compass]

Vulkan is a 3D Graphics Driver

It seems their device just doesn't support Vulkan

Since most devices already have Vulkan on them but I'm not sure how downloading Vulkan works

[graceful thicket]

Hello very good night I just come to report a strange bug in almost all worlds literally do not load me or I get stuck screen and I see quite strange textures: android player

[hoary saddle]

Does anyone also have screen frost problem

[karmic elk]

Your friends phone doesn't support Sky

And that your friend download it from unknown source

[random cradle]

is the android crashing bug over?

[karmic elk]

No

[karmic elk]

Vulkan driver are only OEM can touch

[hidden charm]

Android cannot complete today's mission

Tp to ios then ok

[runic tendon]

:(

[minor gulch]

[uncut marsh]

[vale schooner]

[violet token]

Android still crashing?

[opaque goblet]

Yep

[inner pine]

can you guys do the mission?

[tough nest]

Where is this sapling

[dry river]

[mystic lagoon]

Forest clearing

[inner pine]

I can only do one！

[exotic compass]

My game is crashing so hard

[ivory socket]

is it still crashing TT i can't do the quests at all

[normal gate]

Does anyone still being crashed when entering a map ;-;

I have updated the game but still the same

[long fox]

me toooo

[young basin]

I can't play the game for 3 days now😩 😩

[fast hearth]

The update is for black screen, so crash might not be fixed yet

They will do another update for crash

[normal gate]

sad..

[long fox]

I think so

[ivory socket]

rip seasonal candles then

[inner pine]

5 candles is very important

[bright briar]

I really wish for compensation, I'm missing out on so many candles :(

[distant oriole]

:') we missed out like 40-60 candles

[bright briar]

*sad *

[long fox]

😭😭😭😭

[distant oriole]

I'm sorry to all my friends I can't send hearts anymore I'm poor now 😔

[bright briar]

I bought the summer hat and now I'm poor

[distant oriole]

:') SAME

[bright briar]

Should have thought twice :')

[distant oriole]

A friend sent me a heart and I can't send one back :') I feel so bad rn

[bright briar]

We'll get through this

[distant oriole]

:') I don't think so. The travel spirit is gonna come in some days and we are poor-

[bright briar]

Ahhh kdkd'dlsd

[distant oriole]

Help the Androids :') pls

[quaint dome]

AHAHAHAHA NO WAY WHY DO I STILL HAVE A BLACK SCREEN I THOUGHT THEY FIXED IT

[bright briar]

I forgot abt that 😭

[distant oriole]

Check for the update :0

[quaint dome]

I DID

[bright briar]

You did the update ?

[distant oriole]

When? Yesterday?

[edgy vector]

i already updated and still crashing.,, which place will not crash?

[distant oriole]

Only prairie

[distant oriole]

Sanctuary will crash tho

[bright briar]

Isle, prairie except sanctuary islands and first 2 parts of forest

[edgy vector]

aw man... byebye candles

[bright briar]

Oh and vault too

[distant oriole]

:') PLS I MISSED 60 CANDLES ALREADY

[bright briar]

Vault was fine for me todat

[edgy vector]

usually id crash at vault

[bright briar]

Yesterday I'd crash but surprisingly today it didn't

[distant oriole]

Vault will not crash tho I found a trick( Just look up )

[arctic swift]

www now I can't enter the game

[edgy vector]

what about starlight

[distant oriole]

I- damn- pain

[bright briar]

Oh i just did vault normally lol

[distant oriole]

:') so lucky

[bright briar]

Didn't went there so I'm not sure

[edgy vector]

i want to do prince quest :(...

[bright briar]

Sameee

[distant oriole]

:( I wanna do it too

[ancient comet]

my game crashed again

[arctic swift]

www

[fast hearth]

Same here

[edgy vector]

i hope this doesnt go on for long, we wont be able to afford any ts... and the seasonal candles i need to comeplete the prince's tree i srsly dont wanna miss the ults

[distant oriole]

:') they only updated it for black screen

[distant oriole]

Ikr. And they should compesate our loss :(

[bright briar]

Exactly, I need to save candle for ts AND sword suit

[ancient comet]

im kinda hopeful that the new update can lessen the crash and i'll be lucky to not experience it boy was i very wrong

[distant oriole]

SAME but how do we earn 200 candles in such a short time if they keep this up

[edgy vector]

you can get 200 in 2 weeks if u dont spend on anything i think

[distant oriole]

They said they're working on it on social media :') I just wanna say hurry and I want my candles back

[distant oriole]

;-; travel spirit tho

[bright briar]

Does tgc expect us to buy them ?👁️👁️

[distant oriole]

:') yea smh

[edgy vector]

im not gonna beg or force but they should atleast give us back around 40+ normal candles and 10 seasonal candles

[bright briar]

Pain

[distant oriole]

Like damn chill I ain't rich 😔

[bright briar]

I agree

[distant oriole]

AGREED

[edgy vector]

I go back on sky and cry now, goodluck yall

[distant oriole]

:') ty same goes for y'all

[ancient comet]

tgc should really consider giving the players the compensation

[distant oriole]

Ikr. It's not fair not being able to play and we still get nothing back we could have earned so much

[bright briar]

Exactly considering a lot of players have paid for the pass

[distant oriole]

Like we are not being rude or anything we appreciate what they do for us but sometimes things go a little too far so we have to ask for something.

[ancient comet]

it doesn't matter how many candles (imo) just validate that the players took the hit on the bug and show that they care about the players

[narrow prawn]

how to meditate without crashing

[distant oriole]

:') I don't think that's possible

[ancient comet]

ye i kept crashing when i enter forest

[narrow prawn]

[bright briar]

Pain only pain

[distant oriole]

:( I just hope today they could just fix the crashes and let us play normally. And they should give us 40 back as a compensation for our loss. It would only be fair. We aren't demanding nor forcing we are just saying that it would be fair to do so.

;') I'm going to sleep now so pls if they fix it , someone please tell me <3

[bright briar]

Sleep well!

[distant oriole]

:')I appreciate you

[vestal trellis]

Hello my fellow cant-go-anywhere friends. :,)

The devs are working on it right?
(The crash bug) because the update is not better for me at all.

[meager cairn]

I still have a black screen....
This is the longest it's taken for them to fix something in a while but I honestly think we deserve compensation like others have said. Other games give even a little something whenever patches go through.

[bright briar]

The update actually allowed me to run vault without issues and the first 2 areas of forest

[minor island]

Same

Hi people(?

[hidden charm]

Android still crashed on sanctuary?

[sullen bear]

Yep

[hidden charm]

Damn

[sullen bear]

I couldn't do my cr. That's PAIN)

[hidden charm]

We can clear all trial

Go to trial bro

[ancient comet]

the trial doesn't crash?

[hidden charm]

Still crashed but just one crash

Water trial still crashed

[true trellis]

Have you updated your app?
Check #known-issues and try to update app, if you haven't yet.

[hidden charm]

I recommend ground, fire, air

[minor island]

I have troubles in hidden forest and valley /sad noises

[ancient comet]

well at least we get candles aside from chilling at home

[hidden charm]

Yeah but if u can clear trial fast, candles will be double

[minor island]

I didn't know that, thanks for sharing that info

[ancient comet]

really? that's a first to me i only did the trials once because my hands get shaky doing that

[bright briar]

Really?

[hidden charm]

Ah sorry bro water still crashed

We can clear the Ground air fire.

[bright briar]

Oh okay thank you

[digital venture]

Oh,still crashed we are

[ancient comet]

you're a life saver ahhhhh

[inner pine]

sadly

[minor island]

Yup...still

[hidden charm]

If u guys have any friends open the ride on your back friends node, u guys can clear the 3trial within 8minutes

[digital venture]

what kind of crash do you have guys

[hidden charm]

Secret forest season quest area still crashed

[inner pine]

@digital venture when entering the map

[bright briar]

When entering a realm game goes boom

[minor island]

I have this problems

[hidden charm]

And water triall still crashed

And sanctuary still crashed

[digital venture]

When i join in maps,game throw me

[inner pine]

I really want compensate if it fixed too late……

[minor island]

Same but in certain areas, like the third part of the forest

[sacred hornet]

All the realms except the isle and priories r crashing

[digital venture]

@inner pine yes wheni entering maps

[minor island]

Same too

[ancient comet]

can't even bypass the forest without crashing u^u

[inner pine]

or I'll need to paid more money to graduate

[tall wharf]

After the update to Android, the problems were mostly fixed. But I still have bugs in certain place. what about you?

[digital venture]

They need give us candles?

[bright briar]

Still a lot of crashes

[quick ginkgo]

I started having crash issues after the update

[minor island]

I wish i can pay the adventure pass, but since the little Prince update it doesn't let me open the store...

[inner pine]

@minor island poor you…

[minor island]

I have really bad luck, i wanted the New pants and hat

[ancient comet]

do you have game launcher on your phone?

[quick ginkgo]

Tgc should just give the android users free seasonal candles cuz bloody hell we struggling 😭

[minor island]

Idk to be honest...i berely undestand how to use this app

:"T

Too noob 4 this world pal...

[tall wharf]

Before upload (flashing images)

Same place After upload

[ancient comet]

i also experienced not being able to access the shop if you have a game launcher on your phone make sure to toggle off the priority mode it doesn't allow the google play to access the game during transactions that's why the shop is not working

[minor island]

Oh thanks!!! I am gonna check it

[cyan mortar]

another day without daily and cr. as an f2p, i am devastated

[ancient comet]

no prob! i hope that fixes the problem

[minor island]

Maybe if the game gets fixed i can get the Candles i need and those pants

[ancient comet]

yes im always broke so im losing hope on getting the pants

[vestal trellis]

I honestly think we should get at least something since everyone else can still play the game normaly.
I could've gotten 40 candles and all of the seasonal ones but I got 13 candles and only completed 2 of the quests.

[minor island]

I try to get some money so i can buy a google play card, funny part i still haven't buy it...

[minor island]

It's a good request tbh, i only play for the seasonal candles and 10 of the normal ones...

[ancient comet]

yes the update severely affected those who are saving up candles and looking forward to the event it's kinda not good on their image if they didn't do anything to compensate for what happened

[dusty coral]

guys, do you think reinstalling the game will help with massive texture glitches and lags caused by them?

[minor island]

And today i thought i could get the other black cape...19 of 22 seasonal candles, am i a black cat in the game? i'll never know... XD

[ancient comet]

try to clear the cache first before reinstalling the app but i wouldn't hope to much on the bugs disappearing when you reinstall as the current bugs and crash are caused by the new version of the app

[plush cape]

Anyone else still crashing after their new update ?

[minor island]

I did that yesterday, i recently know about the update so i think when i reinstalled i got the update included

Spoiler: Didn't work...

That's why i'am here

Hi everyone!!!

[prime oasis]

/i have glitches but doesnt crash

[plush cape]

I'm not sure what they fixed exactly, I'm still crashing in Sanctuary
Managed to reached the second area in Forest before crashing so I'm still not getting all my quests done

[ancient comet]

mostly they fixed the black screen issue

[plush cape]

They issued two updates, one for the Black screen and one for the crashes

[prime oasis]

/i think they fixed the black screen mostly
If yall are crashing, i can take yall, but you have to keep your camera a cerrtain angle

[kind orbit]

still waiting for crash on every map to fix, still only able looking friends going for cr

[minor island]

So...the game crash if we move the camara angle?

Just asking

[prime oasis]

/certain camera angles load more stuff than others, and will cause the crash
If i uber i can take you there, but for the camera panning on your phone, i cant help with that

[minor island]

That is really kind of you Mr Uber stranger

[prime oasis]

/dm me if ya need!

[white garnet]

Yeah

[worn ether]

Does anyone know whether we can go into oobs even with the crash bug?

[dusty coral]

yeah, when I'm playing instruments I have to zoom maximally and look down to play without lags ;-;

[white garnet]

I cant do the little prince quest

[royal garden]

is it just me or someone too is experiencing lags? mostly in places like the valley

[wanton onyx]

I cant get hermit valley anyone faced the same problem?

[fast hearth]

@plush cape yup

[vestal trellis]

Starlight desert apparantly works completely fine for me now. :D
Even tho I cant even enter forest or prarie without lag

I recommend keeping your camera view upwards and lowering the quality.

[acoustic sandal]

Crash still not fixed?

[misty atlas]

Nope

[rough tapir]

Why do I have to look at the ground all the time? I wanna look at the SKY 😭

[hidden charm]

TGC HURRY UP.

[ripe pumice]

Why does it crash after updating? When I reached the second map of the rainforest, the black screen flashed back. And when I went to the Holy Island, I went in and flashed back immediately.😢

[unreal kernel]

The other day, I crash on vault, yesterday, I crash on Sanctuary today I crash on Forest

Can't do dailies :( I'm disappointed at the supposed "update"

[tough abyss]

I have ye exact same probelm^

[true sierra]

Hello everyone! On my phone SKY crashes as soon as I try to log into my account. Because of this, I can not collect candles. I hope the developers will reimburse everyone who, because of THEIR errors, missed the collection of candles?

[digital venture]

I can only go in map 1 and 2

Sanctury throw me haha

[true sierra]

this is very sad for me ... but if the TGC does not return my unreceived candles to me due to THEIR ERRORS, I will delete the game.

[chilly minnow]

i can't see anything my screen still black i will missed alot something news in there im still not doing cr and quest im already re-donwload sky but still the same how to fix it??

[fast hearth]

Please, I face the same issue too.. I heard tgc was trying to fix it

[modest jolt]

hello there is a new update for sky in my phone* and is this update for people who crashes on realms? i couldn't go to the cave of prophecies before but i can now but i still crash.....is this there going to be any other update than this or is this it?

[hollow tree]

What is your sky app version? With build number

[past arrow]

That update is not for crashes but fixing the black screen issue

[past arrow]

Update with today's/yesterday's patch(empty cache of play store if not available) and do a bug report again, if that doesn't help.

[fast hearth]

they finally fixed the problem that he had, now I can play safely

[high yew]

I was considering uninstalling the game 👀

[past arrow]

Tips for crashing areas

by Ginko and me for those who still crash
#questions-and-help message

[modest jolt]

oohh i see i didnt have a black screen before only crash but i have the update so yeah, thanks for the info tho

[high yew]

I'll go check now, I hope it doesn't crash 👀.

[fervent pilot]

Is there any Android user from USA pls I need help

[inner pine]

I heard that it needed 3 months to fix it
is it truth? 🤔

[high yew]

I checked and it crashes even now

[hoary bronze]

NO WAY WHO SAID THAT

[minor gulch]

🤌🏻

[hollow tree]

They never said estimates afaik

[minor gulch]

I just need seasonal candles

Will them give me back my seasonal candles that i couldnt collect ?

[high yew]

I'm can't to go past the third gate in forest

[midnight arrow]

Same

[hoary bronze]

Same

[minor gulch]

Crashed several times

[vital sentinel]

does anyone have crash while meditating at the shrine of quest?

[vital sentinel]

use the treehouse path

[unreal kernel]

I tried that and still crashed :(

[midnight arrow]

Same

[inner pine]

ok！
sorry
it's a rumor 🙇‍♀️

[edgy linden]

I have the same problem, crashes at sanctuary and forest

[high yew]

Sometimes vault, can only clear the base and 1st

[midnight arrow]

Also Village, Wasteland and Cave of Prophecy :V

[midnight arrow]

Vault works smooth after update. Did whole Vault no any issue

[high yew]

Did tgc not keep android users in mind when developing the updates?

[edgy linden]

i am 99% sure it has something to do with the graphics, tcg changed the light and shadows for many maps and it causes the crash because many phones/tablets cant handle it

[midnight arrow]

Yes. They increased textures and graphics

More realistic walls, water, lands

[past arrow]

Tips for crashing areas

by Ginko and me for those who still crash
#questions-and-help message

And important: everyone who has issues please do a bugreport again.

[heady stratus]

Would lowering the graphics work?

[high yew]

I've never been this frustrated about a game before

[midnight arrow]

Lowering graphics may make it more laggy😂

[past arrow]

Could work. It also helps if you disable/uninstall apps which can display over other apps

[agile thicket]

it's a matter of keeping in mind every possible configuration of cpu, gpu and whatnot. Devices differ greatly and sometimes what works for one won't work for the other and it's not immediately obvious

[versed tree]

Any community update from the devs regarding this whole crash and in game error issue?

[midnight arrow]

They working to fix crash 👀

[versed tree]

Hmmm

[hoary bronze]

Guys there is a new update again??

[midnight arrow]

Hmm?

[versed tree]

is there?

[midnight arrow]

Update in playstore?👀

[heady stratus]

I had an update for mines :^

[versed tree]

[hoary bronze]

Ya it seems like that

[midnight arrow]

Uuuh

[heady stratus]

i just opened the app around 20 minutes ago and it told me to update

[versed tree]

Okay

[unreal kernel]

Did this not happen in the beta? What's the use of beta if the bugs are happening more on live

[agile thicket]

it could be the announced in #known-issues black screen hotfix

[midnight arrow]

No any update here on playstore

[versed tree]

There is, the update is 11 MB

[midnight arrow]

Oh? Do it varies with devices?

[versed tree]

Just updated the game

[versed tree]

Maybe or maybe it's the region

[agile thicket]

meh, I'm not getting into this one. I only assume there wasn't enough data to fix or acknowledge the bugs as important (you know, statistics, business stuff etc) but it's not worth discussing

[hoary bronze]

Bruh for a 11 mb update i need to download whole thing again XDDD

[prime oasis]

/hello, just ubered 2 people doing all the quest

[high yew]

Can you be my uber aswell please

[hollow tree]

If ur sky is (174878) then u are on the latest build.
If not, try clearing playstore cache and see if the update button appear for u

[unreal kernel]

Just read ktjn's pinned post on genchat and it has granted me peace let's just continue to pray for fellow android users

[royal garden]

hey is anyone lagging too? I wanna know if anyone reported something already

[rustic raft]

I'm always lagging

[digital venture]

Nooo i have a little lagging

[minor gulch]

Still crashhhhhhhh

[digital venture]

I update game and have a little lagg

[versed tree]

Well the crash still happens

[hoary bronze]

Bruh my game been lagging after summer update

[hoary bronze]

Hell no

[slow nymph]

Good bye all 😭😭😭

[past arrow]

Tips for crashing areas

by Ginko and me for those who still crash
#questions-and-help message

Important: everyone who has issues please do a bugreport again so devs can faster track down and fix the issue.

[versed tree]

Updated it and today the seasonal quest is on forest and still crashes

[slow nymph]

Easy just move to ios 😭😭😭😭

[hoary bronze]

Its srsly getting out of control JUST FIX IT ALREADYYYY

[versed tree]

Hoping this will get better, if nor rip seasonal candles for today as well

[digital venture]

Ohhh again crash

[rustic raft]

Like here we go again 🤣

[fast hearth]

but it crashed a bit

[glacial mason]

The mind is spoiled, the whole candle is ruined, what will happen to it now?

If you don't know how to make games, then why do you make brothers?

[proper sleet]

Am I the only one that experience crash while trying to use the in-game camera pic?-

[past arrow]

No one reads this topic from staff. We're players here. You can see staff reply Ktjn's statement pinned in #general-sky-discussion answering the questions

[past arrow]

Please report as a bug in #report-a-live-bug

[proper sleet]

I will thank you

[late flower]

Ginko and Tib tips help, I tried, it's kinda hard to cr with looking down but it's better than crashing. I tried "moving camera down" and "move camera slowly" in sanc, forest, vault and I only get crashed at some areas, then I log in and still can continue the candles run.
Thank you so much, Tib, Ginko 🙏🙏🙏🙏

[prime oasis]

/oops sorry, im busy rn

[minor island]

Guys, if a friend that doesnt have the crash problems can help u, you can get your candles i got mine and i have my cape

Thanks Jen and Lily!!! 💫

Hope all of you can make it, all the lucks everyone!!!

[scenic nest]

Still crashed...

[fleet sundial]

bibi

[vocal steppe]

yea

[prime oasis]

/heya, tips for ubering crash people: if you head down to the bridge area in brook, and tell everyone to tp to you and not to look back, you wont lose them to the crash as much

[night saddle]

Moving the camera slowly or not at all doesnt help, it always crashes at the same places for me

[scenic nest]

Thank uu

[fast hearth]

Yo, to anyone using custom roms, what was your personal favorite custom roms for gaming and clean minimal wise?

Is there an issue downloading the game right now off Google?

[late flower]

Have you tried to "moving camera down"? I'm sorry that it doesn't work for you

[past arrow]

Delete Play store cache

[night saddle]

Not yet x')

[past arrow]

Tips for crashing areas

by Ginko and me for those who still crash
#questions-and-help message

Important: everyone who has issues please do a bugreport again so devs can faster track down and fix the issue.

[night saddle]

Not really, mostlt just crashes in game

[fast hearth]

I tried that but it's still stuck on pending when I try to download. I also rebooted my phone too.

Thank you though!

[night saddle]

Ooo oki

[wet sail]

Hey guys, not sure if this applies for everyone (or if this was a problem at all) but valley runs smoothly without crashes on my phone after the update. so you can still collect candle cakes after you update 😊 I have not tried village of dreams or sliding race, but the rest of valley all works. There are some times when there is a lag spike, but overall everything runs even smoother than before, actually. So something to look forward to

[fast hearth]

Whelp I just tried clearing the Google play store cache again and it's downloading.

Sorry to waste your time.

[night saddle]

How do you do that?

[fast hearth]

I'm bad at explaining

[night saddle]

Oki thanks x)

[hidden charm]

Android still crashed? Like sanctuary dream vill secret forest

[worn ether]

Sliding race and valley of dreams still runs with a bit of lag. Still cannot enter hermit valley even with TP

[ember crow]

I cant do quests in forrest!!

[fleet sundial]

⚒Tips for crashing areas by Tib and Ginko
#questions-and-help message
How to do Today's Daily Quests (sped up video) by Ginko
#seasons-events-chat message

Good luck

[digital raft]

There is also an update, maybe you could try that out

[fast hearth]

guys if i put a card on my phone moto g6 play so i can have 64bit can i play the game?

[prime oasis]

/uh, there's other specs you gotta consider

[fast hearth]

like what?

my phone is android 9

[prime tangle]

What do you mean 'put card'?
is- is the slow mode here got longer???

[fast hearth]

memory card
srry idk english so much
i really need help bcause i don't wanna buy it and the game still doesnt work

[prime tangle]

for a second I thought you're gonna do something illegal but as Jen said, as long as your phone has the minimum requirements, you should be fine. You can check the pins here for the requirements

[fast hearth]

are they really trustworthy?

[prime tangle]

What is?

[fast hearth]

the minimum requirements. my phone has 3gb, and it says it needs 3gb to install everything. Does that mean my cell phone won't take it all?

[prime tangle]

3gb storage or ram? the game does need at least 3gb to properly install, eventho the game is only like, 1.5 gb at least

i've looked up at your phone in the web, it says the minimum storage it has is 16gb

[fast hearth]

oh for real? I confused the 2 then. so if I buy the memory card to get 64 bit does the game run?

so?

[prime oasis]

/veltvet, i think ypu got it wrong, 3gb storage

/1.5gb ram

[prime tangle]

you mean their phone has 3gb storage left?

[prime oasis]

/ohhh shoooot im dum dum again

[fast hearth]

my cell phone's ram is 3gb

[fluid mortar]

I just got this? Is it normal? Don't want my sky to keep crashing

[prime oasis]

/update it!

[prime tangle]

no worry jen, specs can be quite confusing at times. anyways, i'm not sure if memory card play much difference, since the game will still install into internal storage, not memory card

[prime tangle]

there's a new small update in store for androids

[fluid mortar]

I updated the one we got few days ago. But I'm scared to update cuz I've to record a video and edit and stuff and post just 2 days later

[fast hearth]

the game doesn't show up in the play store, and I think it's because of the 32bit

[fluid mortar]

Owh alright then thanks 👍 though my phone didn't experience any bugs like others but let's see

[prime oasis]

/update is only 8 minutes for me, so, you can get a glass of water or sth

[fluid mortar]

For me it took 12 sec

[onyx osprey]

yes, if your SoC doesn't support 64-bit processor, the game will not work. That's why there is no need for play store to show you the game

[prime tangle]

does that phone starts as android 8? google says only the one that starts at android 8 runs 32-bit
yeah unfortunately

[zinc oxide]

@fast hearth Hi, you might be wondering if it's worth it to buy memory card for extra storage. I would advice not to, since internal memory is where the game will be installed into.

If you are referring to making your memory card as "ram". I think it will not work since the game will always refer to internal system of your phone, not the additionals.

If the playstore says it's not compatible, then it is not :<

[fast hearth]

so it'll work if i buy memory card and upgrade to 64bit, right?

[onyx osprey]

no. You'll need to buy new phone

[prime tangle]

that's not how it works, unfortunately. you can't upgrade your processor, especially when the phone itself can't support it

[fast hearth]

my phone is android 9 moto g6 play 32bit

[prime tangle]

sorry, but there's not much we can help aside from suggesting you to get a new device

[onyx osprey]

you mean 32GB of storage?

[zinc oxide]

https://play.google.com/store/apps/details?id=com.tgc.sky.android

Try that link. You cannot upgrade your internal system through memory card, unfortunately.

[fast hearth]

which one should i get

[fast hearth]

yes

[prime tangle]

are you going for budget? are you aiming for min or you want something capable for 60fps?

[onyx osprey]

😐

[fast hearth]

my rom is 32gb and ram 3gb

[fast hearth]

i want something in the middle

i need options because i rlly want to play this game

[onyx osprey]

I recommend you to buy at least Galaxy S10

[prime tangle]

now that i think about it, i don't know what country you're in since different country, different phone, price and specs
but try this list?
Budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message

[near trench]

I think Pocco x3 is a good phone to run sky. It run smoothly, before the update...

[prime tangle]

yeah if i have to give suggestions, it would be samsung or poco phone. but with samsung you have to be careful. some phones are, well

[fast hearth]

it will really work if i buy it?

[onyx osprey]

[near trench]

after all pocco is cheaper than samsung

but it has higher specs also for gaming

[prime tangle]

luckily my samsung a20s is still holding on

[near trench]

If ur wondering or want more suggestion for samsung. I have samsung galaxy s7 edge it's also compatible with sky

[cyan mortar]

a bit late but if u want to go to sanctuary island, u can try to tp to your friend as long as your friend is already at the bottom. it worked for me jn

[fast hearth]

My samsung A31 crashes every time i enter the 4th area of Hidden Forest (where the meditation and spirits are) just asking if anyone also has this problem?

[prime tangle]

#known-issues some androids experience crashes in most certain areas

[near trench]

oh also I recommend realme 8 5g and realme narzo. If you want more android gaming phone.

[torpid zenith]

i'm using samsung s7 edge and the game is crashing a lot

[fast hearth]

guys what about redmi 9 and samsung a30?

[near trench]

yeah I know but before the update it was smooth

[torpid zenith]

agree

[fast hearth]

guys what about redmi 9 and samsung a30?

does not matter if ur RAM is below 6 or 8 it will crash

[plain plinth]

Hello guys, are yall able to do the quest? My friend’s game crashed when she entered into the location of the quest spirit

[fast hearth]

6gb ram it steel crashes....🥺🥺🥲🥲

[near trench]

nope

[long patrol]

I have Samsung A40, it crashes and overheats A LOT

[woven folio]

Mine is Samsung A50s and it crashed too. Even when I'm done meditate but then I'm back to home, the rose didn't wanna give me seasonal candle 🥲

[plush cape]

I have Samsung A30 and it still crashes

[digital raft]

Between these two, Redmi 9 seems better for gaming.

[plush cape]

Yeah I don't suggest using A30 for gaming, there are better phones for Sky

[mystic torrent]

My irl friend uses galaxy a71 and the game runs smoothly. Mine is galaxy m31 and it crashes in almost every places but my friend said his phone doesn't crash. Granted he is still new and doesn't explore much but since yesterday he's been doing all quest by himself (because I keep crashing).

[prime tangle]

You also need to choose carefully. In some country, the phone specs can be different for a similar model. Samsung especially

[fast hearth]

is there another cell phone similar to redmi 9 and cheaper?

[rustic raft]

:Đ It seems that Samsung users have the most errors

I use SS A21s, and get the error often

[prime tangle]

Samsung A20s and doing just fine

[rustic raft]

Hope🥲

[mystic torrent]

Woah fr?! No crashes?

[vestal trellis]

yee, my A51 runs pretty smoothly almost everywhere but crashes. 😂 Contemplating buying a tablet for Sky + another reason but I have no knowledge on what ios tablet to buy. Anyone have any suggestions?

[near trench]

apple ipad air

[prime tangle]

I rarely crash. The last time I crashed was during assembly when the treehouse was bugged, but nothing more.
As I said, different country, different specs. That's what I suspect at least

[plush cape]

Why do we need to think about buying devices for Sky? Why won't TGC fix the issue they created ?

[noble condor]

Samsung A71 I have no way to enter today’s daily mission map

[rustic raft]

So I'm not alone TT

[prime tangle]

Because the game is originally created on iOS which specs are almost similar. Android has different builds, so it's hard to fit for all

[plush cape]

It used to work just fine before tho

[mystic torrent]

I checked yours has Mali G71 and mine is Mali G72 (galaxy m31), I crash everywhere 😭
3 of today's quests are in forest brook and I can't even enter without crashing

[prime tangle]

Ah, no. Mine is adreno actually
This is what I meant

[mystic torrent]

Oh shoot yours is A20 with s, hol on lemme browse gsm arena real quick

Ah yeah adreno

*cries in defective Mali

[past arrow]

Tips for crashing areas

by Ginko and me for those who still crash
#questions-and-help message

Important: everyone who has issues please do a bugreport again so devs can faster track down and fix the issue.

[karmic elk]

They are fixing...

Be patient #known-issues

[digital raft]

Hm there may be some but you still have to check their specs
A lot of budget phones are good nowadays but usually, the lower the price the lower the specs

[mystic torrent]

So does that mean I can't meditate since medi spot is near the entrance of forest brook? I teleported to a friend at forest brook earlier and I spawned at the medi spot and began meditating immediately but then I send the message my phone crashed. Haven't checked if the quest was completed or not.

[past arrow]

I'm not a dev. I'm just a player like you but I like helping people with all that I know. Keep on trying, remove apps.that can layer over other apps, change graphics settings. I hope you'll do it eventually

[karmic elk]

You can turn camera angle turn down or having a friend help you to do quest and you turn the camera angle down

[amber thicket]

You know what after reading all the problem, and even become one of the victim game crash, i decided til the game can run smoothly i will stop playing

[mystic torrent]

Yes I know Tib you've always been really helpful ily
just wanted to know if anyone with the same problem managed to complete medi

[mystic torrent]

I wish I could afford to stop playing, I don't want to miss the ult gifts

[amber thicket]

Me too, but i cant even go to all maps except daylight. 🥺😟 It's like my 10 times try to finished what i can for today cr.

[covert canyon]

so the but isn't fixed yet?

[wary berry]

not at all

[slow nymph]

This not bug , only upgrade grafik , so ppl have ram under 4GB , alwais froce closes

[wary berry]

i just failed on my nth attept to meditate xD

[ruby frost]

hello guys my friend just get the info to update the app but there's no update at playstore anyone know it why?

[fast hearth]

You can go to the end of valley by going to the back entrance of GW, I tried it and I didn't crash

[fast hearth]

Also got to the new area when I joined my friend

[slow nymph]

At home i got 33-40fps :3

[wet sail]

I have. You need a friend to tp to. You will spawn on top of the meditation circle. (If you just want the quest and don't care about the actual message,) Just type one letter and immediately hit send. It should work. If you see it appear on screen that you completed it, then it should work just before you crash

[sterile steppe]

crash festival same with the new update. It is impossible to make a whole world, let alone with your friends. sky a social game?

[hollow tree]

Devs are trying to fix the crashing issues

[crude forge]

It's okay, mate. I got the same poblem with my Galaxy A02s so my only option is to buy a new phone that can run sky

[wary berry]

aww i hope that's true TT

[wet sail]

(Also, to note, ONLY forest brook gives me problems after the newest update, meaning I crash the moment I try to move) Everywhere else in forest runs with a bit of lag, but you can do your normal cr as long as your are careful and look at places that don't have a lot of things (if you get what I mean) (I use a Samsung S10e, btw, so I am not sure if this applies to everyone)

[past arrow]

Tips for crashing areas

by Ginko and me for those who still crash
#questions-and-help message

Important: everyone who has issues please do a bugreport again so devs can faster track down and fix the issue.

[slow nymph]

Downgrade grafik

[minor gulch]

Can we get back seasonal candles that we couldnt collect ?

[hollow tree]

That is a question for developers

[past arrow]

No such discussion was made yet. Staff is focusing on fixing issues. We will see later.

[minor gulch]

We will see no seasonal candles reward back later

[past arrow]

we don't know

[rough tapir]

What do you know about patience? I'm not able to play the season because the game crashes during the very first cutscene at the Valley. By the time of the notorious update I, a moth, had saved up 50 hearts for a fancy cape just to get stuck at the Eye of Eden during my first walkthrough. And now I'm being baited to exercise my patience even further by collecting another 2000 candles in order to not get that suit eventually, but become a Buddha monk with the perfect dao for playing on some Chinese Android...

[minor gulch]

Lmao

I want the developer to have a satisfactory compensation plan

Seems like all we'll get is "Thanks for your patient"

[wind pollen]

You are on IOS tho? based on UI layout of pic you sent

[minor gulch]

Nah. I got this pic on Facebook comment section

[rough tapir]

It's just silly to really expect anything more than that, unfortunately

[hoary bronze]

GUYSSSSSS HOW MUCH MORE SHOULD I WAIT OMG

[midnight arrow]

So its still crashing? No update yet?

[minor gulch]

Yes

[minor gulch]

Also u can find this on tgc helpshift

[snow mountain]

Could have gotten like 40+ candles closer for sword suit in those days

I mean 20+

I just want my seasonal candles 😭

[hoary bronze]

I only did one of my tasks and couldnt do the other 3😑😑😑😑😑

[tame storm]

Exit the game after entering some maps

[minor gulch]

I will write an Email to TGC to ask for compensation

[snow mountain]

Goodluck with that

[hoary bronze]

Well i dont think that changes anything , like are they blind?? They can see us suffering and talking about it everyday in the gc

[snow mountain]

Wat are the places so far that keeps crashing 🤔

Why i even bother asking. I'll most likely just chill at home 🤣

[hollow tree]

Updated no-crash areas and suggestions by Ali
#questions-and-help message

[fervent stone]

Tips for crashing areas by Tib and Ginko
#questions-and-help message

[snow mountain]

Imagine having friends that play with you daily

[hoary bronze]

NOTHING

Uhhhh

Well what do u expect

U know what makes me more angry like they dont say anythimg like bro IM WAITING COME SAY SOMETHING ATLEAST

I feel like nobody dont care about it

Im really uncomfortable

Well maybe in our dreams i dont think they give us anything

[karmic elk]

Well,

!support

The bot broke

[hoary bronze]

XDDDDDD

[elfin musk]

omg everything's crashing even discorddd

[snow mountain]

Well when all android user quit then tgc gonna lose money 😗

[hoary bronze]

😂😂lmao

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) ⚙️ → Tap "Support" → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[karmic elk]

Well delay

[karmic elk]

Anyone having questions about the currency that is missed from that bug. You can contact them.

They might only give you that 2 day seasonal candles due to that bug problem

[prime oasis]

/if anything, TS comes back. They can only return you seasonal candles as it affects Ults gifts and seasonal completion

[fast hearth]

@indigo turret it has 3 GB RAM in total for reference
i can play sky well but areas like vault and wastelands graveyard can be a problem. i usually play in default mode - but i switch to battery saver mode to not experience crashes in vault. i don't highly recommend it if you want to play games with demanding graphics. but overall the phone is enough to play sky

[indigo turret]

thank you <33

[zealous vortex]

how do I report an error?

[hollow tree]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[night saddle]

So someone said to delete apps and clear your phone. I deleted a lot of apps and even put the graphics to the minimum, and the game still crashes at the exact same places, so its the game not our phones.

[fast hearth]

with the current update some or most people using android devices experience crashes in majority of the areas, so it's not just because of your phone

[night saddle]

That what im saying, people stop telling us to buy new phones

[vague tinsel]

there have been a lot of crashes for android players including people with really good devices so you are right, that's for tgc to optimize

[night saddle]

Yes

[fast hearth]

well, don't mind them ig

[viscid terrace]

It's not like all androids are crashing and that's not going to happen.

[snow mountain]

🤷🏽‍♀️

Anything can happen

[night saddle]

Tru, i feel they're not gonna fix it cause the crash isnt happening to all android users..

[past arrow]

Tips for crashing areas

#questions-and-help message

Important: everyone who has issues please do a bugreport again so devs can faster track down and fix the issue.

[night saddle]

So they dont have a reason to fix it since its only happening to a minority of people, so they prob dont care enough to fix it

[agile thicket]

They said they do though. They do care. It's just not that easy