android-questions

[karmic mesa]

Add payment method

Simple as that

It's actually currently set up that way on my device

[sage summit]

How do you add payment method? I'm asking because I'm trying to pay with the Google play credits from a different account

And not a card

Oh do you mean add payment method on the other account? I don't need to do that, just need it to go to that account when I try to buy from the in game store

[karmic mesa]

If it's just the account simply switching should do it

[sage summit]

I did in the play store but it still went to my linked account when I tried to pay from the game

[sage summit]

Yeah

Also did that in settings

Hmm maybe I needed to let it sit a bit, I'll try again thanks

[karmic mesa]

Whenever you go to make the purchase, I just checked, where it says your payment method, if you tap on that. It might give you the option to switch to the other account.

[sage summit]

It doesn't let me do that unfortunately

[fast hearth]

How can I report some stuff that bothered me while playing the game like this one

[sage summit]

This is what I have (below the second pic is add payment method)

@fast hearth #bug-reports-android

[fast hearth]

I don't have permission to post there sadly 😭

[sage summit]

You tap the purple flame reaction on the bottom and skybot will dm you to write your report

I looked through all the add payment methods and it doesn't give the option to switch accounts

[naive pollen]

Hey Nova what's your error msg when you try to purchase the pass?

[nova canyon]

It says that an error occured. I'll send a picture

[naive pollen]

Okay. But please block out any personally id'ing info

[nova canyon]

Yup

[naive pollen]

Oof thats new. What was your payment method again?

[nova canyon]

Google play gift card

I tried buying a different pack, same thing

And refreshing

[naive pollen]

Ah. Same issue as another before you. Its both a google play and sky issue. Try these steps first:

• force stop and clear data for: google play store and google play services

• do the same for Sky (but make sure your account is linked first)

• shut down phone completely. Turn it back on, then launch Sky

• this should reset Google Play

[nova canyon]

Okay, thank you so much!

[naive pollen]

Np! Let me know how it works out for you

[nova canyon]

It worked! Thank you!

[naive pollen]

You're welcome! So glad it worked out

[tame comet]

Uzephi's random tip of the day to prevent your phone heating: either have your device at 100% and on the charger or don't charge it during game play. That will cause unneeded heat.

With Android 8+, if your phone is fully charged, the phone will pull power from the wall and not your battery, preventing battery going dead and also prevent more heat.

[karmic mesa]

OOOOOOO

[high dagger]

This is a question for a friend who's not on the discord: when they play on their android phone, they have no game audio? Media audio is turned up, no other apps running, but for some reason Sky has no sound

[naive pollen]

@high dagger Does sound run normally on other apps? If yes then their audio files may be corrupted. Ask them to try a fresh re-install. Delete Sky. Power down completely. Then turn their phone back on and install Sky again.

[magic spoke]

Finally the season of sanctuary will appear :)

[zealous zealot]

Hey guys, i just accidently bought the individual pass, can i restore it

[prisma iris]

if you don't want the individual pass, you'll have to contact support

!support

[upper sail]

You can contact TGC Support via the Support menu in-game. If you’re unable to access your game, you can contact Support by using the link below:
http://bit.ly/skygamecs

[wet socket]

so season will arrived tomorrow or today 3am?

[grizzled fox]

Why is there an update but no Patchnote

It's still 0.10.1. i think Play Store got crazy again. I already have this version updated a couple days ago

[modest nacelle]

if the build is 0.10.1 (151555) then google did a goof lol, thats the most recent update

[pure scarab]

@stark axle Dm me

i know this problem in Mi devices

[compact hearth]

why？

[unborn parrot]

There phone racist they hate us green people

[compact hearth]

I'm Android phone, how about you?

[pure scarab]

Clear data for
-Play store
-Google play games
-Google play service

then reboot

@compact hearth

[compact hearth]

ok, I will try

[pure scarab]

Yea it will work

[hard dock]

also check your phone's specs, minimun are in the pins of this channel

[pure scarab]

Nope thats not about spec

the bug is in the pinned posts as welll

[lavish dawn]

is the Adventure pass still available?

[slender yacht]

the preorder is available currently

[lavish dawn]

ty!

[gaunt vector]

Ok so, i am updating the game and its still on 1%, my device its a Samsung Galaxy A30 and my WiFi isnt that slow right now, anyone knows what I should do?

[analog escarp]

is it from their server? i was always stuck at 72%

and the update need to restart again and again

and my internet was fine

[sly wagon]

it's probably a problem with google, try this method from Kupo, it might help you #android-questions message

[gaunt vector]

WAIT WHAT-

WITH CLESR DATA IT MEANS

RESETTING EVERYTHING?

[sly wagon]

no it doesn't, the data is stored in cloud

and that ^

[gaunt vector]

Wait

[analog escarp]

should we just reinstall ?

[gaunt vector]

When linking it

The game appears on Google Play Games?

In here?

Also sorry for the spanish-

@stark axle

Ok so

Also

What happens

When u reset google play?

[compact hearth]

I can download it now, thank you a lot! @pure scarab

[gaunt vector]

Wait what-

[compact hearth]

yes, clear data can work!

[gaunt vector]

It will also reset the data of some of my games?

[pure scarab]

@compact hearth cool

[gaunt vector]

Im not sure about this ;-;

Im gonna see if it works tomorrow

If it doesnt.. i guess imma try that method

I got a problem

I hold the app of Sky, I go into app info and it doesnt show anything of "reset data" or anything

[karmic mesa]

You'll find it under storage settings

[gaunt vector]

Do I clear the memory on my phone? Not the data itself, just the memory of like apps opened recently and that, its not a reset itself

[karmic mesa]

There is an easy way to make sure no apps are open in the background

In the developers options there is an option to turn off background apps at the very bottom.

[lavish dawn]

hey, i have a question, once the preorder of pass ends, it still able to buy a pass, i mean after the preorder ends the pass it's more expensive or...?

[modest nacelle]

the only difference is that you wont receive the extra 10 candles from the preorder only the usual 20

[lavish dawn]

oooh

i just got scared bc I can't buy it right now, whaa i thought that after preorder ends i I couldn't buy the pass

[modest nacelle]

its ok you can purchase it until the season ends too!

[lavish dawn]

ty!

[candid zealot]

sky wont download past 20%, ive tried the pinned suggestion, and meet the specs requirement
i have more than enough space
is there. any good reason or is google just. borked up.

[gaunt vector]

Erasing the cache means wiping up all data?

Because i am gonna try to do what is on the pins so Sky can update

[candid zealot]

itll delete any cookies and stuff

[gaunt vector]

Oh

But

What if you erase the cache on Play Store?

Sorry for the spanish again but, it doenst show anything to erase cache

Nevermind

Found it

I must click on storage

The things below mean "Erase cache" and "Erase data"

What happens if I erase the cache on play store?

[karmic mesa]

Nothing bad

[gaunt vector]

Like, exactly what

[karmic geode]

what androids work with sky? and do samsung’s work

[karmic mesa]

Sky requires Android 8 or higher
ARM 64bit with Neon
At leas 1.5gb RAM
OpenGLES 3.1 Extension Pack
Vulkan Version 1.0.3 or higher
Vulkan Level 0 or higher
up to 3gb storage to download and install all levels

If you're unsure which version of opengl or vulkan your device supports, there are apps in the play store that can tell you.

Make sure the operating system is 64-bit. Sky WILL NOT run on a 32-bit operating system.

@gaunt vector
Clearing cache for an app will never delete any important information, only data held to make loading images etc faster. Data, however, is often used to store important information. ... It is safe to clear cache, but make sure you don't clear data as it will remove you Google account and you will have to login again.

[gaunt vector]

In the pins, to fix Google Play and Sky I must clear ONLY the cache on both of them?

[karmic mesa]

The pins state both cache and data

[gaunt vector]

Also, clearing the data will un-install the app? But for Play Store it deactivates it

Cache I mean

[karmic mesa]

Clearing the data will not uninstall the app

Think of it as essentially resetting the app back to factory settings.

[gaunt vector]

Also, after clearing the cache on Sky, it clears EVERY DATA right? And if it does, how do I recover my progress? And yes, I have linked Sky to Google Play

[karmic mesa]

That is incorrect

Clearing the cache does not clear the data

The data and cache are two different things.

Clearing the cache will get rid of temporary files that are not important for the functionality of the app.

Clearing the data will reset the app back to factory. Essentially making you have to re-enable all your settings and accounts.

[gaunt vector]

Hm

I only have to clear the cache on Sky and Play Store, right?

[karmic mesa]

You should have both options

[gaunt vector]

Also, after clearing the cache on Play Store, it makes my account log-off right?

[karmic mesa]

Clearing the data from the play store will not log you out of Google

This is because your Google account is saved in your phone not the play store

[gaunt vector]

I mean log off from Play Store, not Google itself

Ok so, clearing the cache will only clean non-important data on the app, right?

[karmic mesa]

Yes

[gaunt vector]

Alright, thanks for telling me that info, also, after cleaning the cache, I must reboot my phone right? Not restart, turn off and then ON

[karmic mesa]

-Force close all applications
-Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “Settings” in the application tray.
-Navigate to Apps, or App Manager.
-Scroll down and find Google Play Store.
-Tap Clear Cache and Clear Data.
-Repeat steps for Google Play Games and Google Play Services
-Power your device completely down (do not hit the Restart button)
-BE SURE TO LINK YOUR SKY ACCOUNT TO GOOGLE TO SAVE YOUR PROGRESS
-Launch Google Play Store and try reinstalling/updating Sky
-If it still shows up incompatible, close the App Store again and wait a little while before checking back.

[gaunt vector]

Ok, thank you so much for answering my questions!

Imma go to sleep, good night!

[karmic mesa]

[gaunt vector]

Aaa i got another question-

I must clear cache too on Google Play Games and Google Play Services?

[karmic mesa]

Ya

[left wraith]

Help

It alway happen

When i going in newmap

QAQ

[pure scarab]

Help
Taking ingame screenshot causing Cradh

crash*

[deep hinge]

Help
When I took pictures,my game was broken.(´・ω・｀)

[pure scarab]

me 2

same

I use Samsung S9plus

[tropic marlin]

How doeas the update work? Does it need to be updated in the appstore and at the same time update in game?

[rich moat]

Hi everyone ! Why I can't install the new udapte on Sky ?

[silk marten]

#android-questions message

[rich moat]

Thank's you @silk marten I can't wait the udapte !!

[pure scarab]

@deep hinge I found solution by Clearing cache

[deep hinge]

@pure scarab I see.Thank you.

[fast hearth]

@deep hinge I found solution by Clearing cache
@pure scarab cache what?

Google play? Sky?

[iron karma]

For me it was Google services and Google play

[cunning berry]

My friend wants to download sky on her phone (Android) how does she download it??

[iron karma]

She can download Sky Through playstore

If you believe her phone is compatible it might take a while to popped up in the playstore

[unique aurora]

Hi all, anyone knows how to record video with Sky's ingame sound instead of using the external mic?

[iron karma]

Hi all, anyone knows how to record video with Sky's ingame sound instead of using the external mic?
if you use the Google play recorder
There is the floating gplay recorder icon

Click on that icon and you will see the the microphone icon you can turn it off and still preserve the Ingame audio

[gaunt vector]

Can someone please help me? I tryed cleaning the cache for Play Store, Google Play Services and Google Play Games, also for Sky, i turned off my phone and turned it on, and the play store isnt updating the game yet

[karmic mesa]

If all is failing, the answer may be a factory reset. But you only want to do one of these if you have all your stuff backed up.
I factory reset my device often. It's a great way to keep it running smooth, it also clears any bugs or glitches in the operating system.

[gaunt vector]

Then how do I do a factory reset? Dont tell me its clear data-

[karmic mesa]

... if you have no idea, I don't recommend jumping in without doing a little research first.

Factory resetting your device it's self explanatory

It sets the device back to the way it was when it came out of the factory.

[gaunt vector]

And how do I do that-

You know a

Imma search

How-

[karmic mesa]

There's a button in the settings menu that'll do it.

[gaunt vector]

May I ask

Can it fix eventually by itself?

[karmic mesa]

Electronics can be weird.

So it is possible that it could fix itself over time.

But it is unlikely

[gaunt vector]

Is there any other way to fix it than doing a factory reset?

[karmic mesa]

You can run through the steps again

[gaunt vector]

Wait up

I need to force stop the app?

[karmic mesa]

Does it say the app is incompatible in the play store.

[gaunt vector]

Nope

[karmic mesa]

What exactly is going on that's preventing it from updating.

Does it download and fail

[gaunt vector]

It doesnt show "Update failed" or anything, but it just doesnt progress from 1% like, it doesnt work

[karmic mesa]

I have seen that before

One way I've managed to get it to work (not a sure method) is start the download and restart your phone. Whenever your phone comes back up immediately open the play store again.

It could be a problem with your download Manager

The other method is to start the download and simply wait.

[gaunt vector]

Yesterday i was updating Sky and just, left it there for like 10 or 20 minutes, and it was still 1%

Do I try what you did?

[karmic mesa]

It will not harm your device to restart while updating on Google play.

I have used that method to force devices to start updating the apps when they refused to start.

[gaunt vector]

Aaand its still not working...

[karmic mesa]

Does it say waiting for download or does it say 1%

[gaunt vector]

Now 0%

[karmic mesa]

Give it time be patient

The update could be anywhere from 500 to 900 megabytes

[somber depot]

Guys? Is there a way to solve this?

Shoot haru!!

Crop it lol

[fast hearth]

done.

[sullen basin]

@fast hearth @somber depot check the pins, there’s an explanation there

[somber depot]

Uhm okay. Thankieewww

[karmic mesa]

#android-questions message

[gaunt vector]

And its still on 0%

[karmic mesa]

What is your internet speed?

It takes me about 30 minutes to an hour to update sky on my internet ( 6 megabit connection )

Are you able to download other apps? Or is it just sky that fails?

Oh my gosh, I remember my phone doing that. Literally give it time. Just set your phone somewhere and do something else. It's probably preparing it for the download.

[gaunt vector]

Cant update nor download anything

[gaunt vector]

OOO

ITS FINALLY PROGRESSING

@karmic mesa TYSM

[karmic mesa]

[jolly zealot]

Anyone else on Android keep getting ||reborn in Eden? I can't die 😦||

[silk marten]

spoilers still, Soul

seems like it didn't fix, unfortunately

[jolly zealot]

ok thanks 😦

[gaunt vector]

Anyone else on Android keep getting ||reborn in Eden? I can't die 😦||
@jolly zealot just close your game and open it back

You will be in home, forced to go into the return shrine

[silk marten]

yeah, that does usually help ^^

[gaunt vector]

It mostly happens when anyone else is there

If you are alone, the issue wont happen

[jolly zealot]

I was doing a run with a friend and then someone entered the server

[fast hearth]

Anyone expereincing crashes in the new area?

[naive pollen]

Sky crashes for me after visiting the area, whenever i take a snapshot

Its likely Sanc hasnt been optimized for midrange phones yet

[fast hearth]

Sanctuary is also buggy so far

Sonetimes the grass dissapears

[somber depot]

@karmic mesa Thank you so much!! It worked 🤗💕

[karmic mesa]

[wet egret]

!ts

[upper sail]

The next Traveling Spirit is scheduled to arrive on July 23 at 00:00 Pacific Time (UTC -7:00)
You can read how Traveling Spirits work here: http://bit.ly/TravelingSpirits

[boreal hill]

Sonetimes the grass dissapears
@fast hearth i thought i was the only one experiencing it 😭

[keen berry]

My game crashes every time I enter the new area 🙃

Welp I can't go there anymore😂

Anyone might know how yo slice this ; ;

[karmic mesa]

From what I can see it appears to be happening to a lot of people

Let me see if it happens to me

[keen berry]

Ok thanks

[karmic mesa]

What circumstance did you crash

Or what were you doing when you crashed

[keen berry]

I can enter but like when I go near the island it crashes

[karmic mesa]

Okay cuz I'm standing at the very beginning

Let me fly closer to the islands then

[keen berry]

Or a white screen will appear and I can't see a thing

I don't know my android friend said she could play normally,maybe bec my phone is weaker?

[karmic mesa]

It's all right I have a weak phone too

[keen berry]

Did it crash?

[tame comet]

It hasn't crashed for me yet. I wonder if it is similar to the Wasteland crash. I'll try and replicate a few times today and see if I can get a log for the bug report

[karmic mesa]

:|

[keen berry]

Hmm it seems I can't load the file you sent

[karmic mesa]

Oh well, I did not crash

[keen berry]

Hm guess it's my phone problem

[karmic mesa]

I did get horrible frame drops though

[keen berry]

I can send a video for you to see

Yeah

[tame comet]

Really? I've had smooth sailing in the new area. Currently at work, but I will try to crash the game in my free time for logging purposes

[karmic mesa]

You probably have a stronger phone than me

That's me walking on the main island

[tame comet]

I wouldn't call a Snapdragon 670 a strong phone

[karmic mesa]

That's better than what I got

[keen berry]

This happened

😂low audio quality

[fast hearth]

is it normal that in the new zone on android devices its bug?

[karmic mesa]

Wait... What phone do you have?

[keen berry]

Huaweii 🙃

[fast hearth]

Samsung

[karmic mesa]

That's the brand

Lol

[keen berry]

Brand?

That's the brand it crashes the most?

[karmic mesa]

I have the Samsung Galaxy A20

I need to know the full model

[keen berry]

Oh right

[fast hearth]

Me too i have the Samsung galaxy A20

[karmic mesa]

I'm not experiencing any glitches or bugs

So it could be things that you have installed on yours

I have recently factory reset mine

[keen berry]

Huawei RNE-L22?

I don't understand how people know what kind of brand they have 😂

[fast hearth]

Me with my Samsung Galaxy A20 the game bug enormously

[karmic mesa]

Huh

[keen berry]

Well Imma sit back and watch people enjoy this new season

[karmic mesa]

I mean you have a "decent"

Phone

The only thing about it is it's Kirin processor

[keen berry]

Wha-

[karmic mesa]

While supported not many devices have them

[keen berry]

😳

[karmic mesa]

It's probably not the issue though

[keen berry]

Thanks for helping us out btw

[karmic mesa]

By the way the name of your phone is the Huawei Nova 2i

[keen berry]

Mmmm maybe?😂

I'm bad at digital stuff 🙃

[karmic mesa]

Hmm

[keen berry]

It's ok I just hope it will be gone afterwards,thanks again btw!

[karmic mesa]

You could try a factory reset...

[keen berry]

What's a factory reset 😅

[karmic mesa]

It's basically where you tell the phone to delete literally everything on it.

[keen berry]

Wha-

We have to download all the apps back?

[karmic mesa]

Ya

I reset my device often

[keen berry]

Oh damn

How do you do that tho 😂

I'm sorry if I ask so much question 😭

[karmic mesa]

You can find it in your settings

[keen berry]

Hmmm ok I'll try that

[rich moat]

I can't make my device compatible so I can do the upgrade... I'm going to miss everythinnnnngg 😭 😭 😭 😭 😭

[karmic mesa]

Just make sure you have anything important backup

[keen berry]

I still have no idea how to do that 🙃

But never mind 😂

[karmic mesa]

Have you ever heard of Google photos

[keen berry]

It's useless trying to help and idiot like me

👀

I don't have much important stuff anyways

Thanks again 😂

[karmic mesa]

Ok

Google photos automatically saves your photos to the cloud if you are signed into it.

[keen berry]

I'll try I guess 😂

[karmic mesa]

Meaning if you sign into Google photos again all your photos are there.

[fast hearth]

do not factory reset unless you've backed up everything like photos, videos, music, and documents
bear in mind this also permanently clears any game progress, even if you redownload, unless the game stores save data online like sky does
@keen berry

[random forge]

Whenever I load up the game and the sanctuary cut scene comes in my game crashes

[karmic mesa]

Oof

[random forge]

So I can't skip the cutscene?

[karmic mesa]

No

[random forge]

Bruh

That's dumb

[karmic mesa]

This is more confirmation of the devices that we have determined that "just work" are still valid...

[random forge]

True

[karmic mesa]

#questions-and-help

The question you are asking is not purely Android related

@random forge try clearing the cache on Sky

[rich moat]

@karmic mesa I have a question

[karmic mesa]

Ya?

[tame comet]

We might have an answer. What is the question?

[rich moat]

I can't udapte sky

[tame comet]

Does it say "device is not compatible?"

[karmic mesa]

There is a known issue with Google Play sometimes showing devices as not compatible when they really are. Give the following steps a shot:

-Force close all applications
-Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “Settings” in the application tray.
-Navigate to Apps, or App Manager.
-Scroll down and find Google Play Store.
-Tap Clear Cache and Clear Data.
-Repeat steps for Google Play Games and Google Play Services
-Power your device completely down (do not hit the Restart button)
-BE SURE TO LINK YOUR SKY ACCOUNT TO GOOGLE TO SAVE YOUR PROGRESS
-Launch Google Play Store and try reinstalling/updating Sky
-If it still shows up incompatible, close the App Store again and wait a little while before checking back.

[rich moat]

If

I download by Qoo App, It's good ?

I have a bad internet too it's that my question.
I download by Qoo App, It's good ?

[tame comet]

No, needs to be installed via Play Store. Any third party app installer is against the TOS and can cause issues

[rich moat]

https://apps.qoo-app.com/fr/app/10802

I need install the good language too

[karmic mesa]

Do you have the Google play store?

[rich moat]

Yeah

[karmic mesa]

Try to download it from there

[rich moat]

I can't

[karmic mesa]

What phone do you have

[rich moat]

Redmi Note 7

[random forge]

Can I contact a mod and get a refund for my adventure pass

[karmic mesa]

Not here

[random forge]

If the game isn't working then I can't even use it

[rich moat]

Nobody can share the apk for all are this problem as me ?

[random forge]

Where could I go

[rich moat]

I do all instructions and I always can't d=udapte it

[karmic mesa]

!support

[upper sail]

You can contact TGC Support via the Support menu in-game. If you’re unable to access your game, you can contact Support by using the link below:
http://bit.ly/skygamecs

[rich moat]

for me @karmic mesa ?

[karmic mesa]

No,

[rich moat]

How I do me ?

[karmic mesa]

I don't know. I don't have enough information about your device to properly determine whether or not your device is fully compatible with the game.

[rich moat]

My device is fully compatible

But It's a bug of Google Play

[karmic mesa]

Did you follow the steps that I previously said

[rich moat]

Yeah

[karmic mesa]

-Force close all applications
-Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “Settings” in the application tray.
-Navigate to Apps, or App Manager.
-Scroll down and find Google Play Store.
-Tap Clear Cache and Clear Data.
-Repeat steps for Google Play Games and Google Play Services
-Power your device completely down (do not hit the Restart button)
-BE SURE TO LINK YOUR SKY ACCOUNT TO GOOGLE TO SAVE YOUR PROGRESS
-Launch Google Play Store and try reinstalling/updating Sky

[rich moat]

But

-Repeat steps for Google Play Games and Google Play Services

I must clear all data for all application ?

[karmic mesa]

Ya

[rich moat]

It'll take me I don't know how long to reinstall everything.

[karmic mesa]

Uhh

That's not

[rich moat]

I have a really slow connection

100Ko/s

[karmic mesa]

It wants you to clear the data to Google play games, Google play services, and Google play store

That's it

[rich moat]

Just that ?

I thought it was for all the applications I installed from the Play Store.

pfiouuuu

[karmic mesa]

Haha no

[rich moat]

I clear Sky too or I desinstall ?

[karmic mesa]

There's no need to clear sky

Unless it's corrupted

[rich moat]

corrupted ?

[karmic mesa]

Nevermind, don't worry about that.

Just follow the steps and see if it works

[rich moat]

Do I have another question? It's that in beta that we have access to the file to be able to design these own capes and put them in the file?

Ok

Thank's

[karmic mesa]

Modifying the game is against the terms of service

[rich moat]

This isn't the first time I've had this problem. And the last time, it took itself off.

[karmic mesa]

That's because it's an issue with Google play

[rich moat]

Even in beta?

[random forge]

I'm sad now

😓

[karmic mesa]

Why

[random forge]

I submitted my question thing

But like

[rich moat]

There's a YouTubeer that does a nice design

[random forge]

This didn't happen before

In season of enchantment I had absolutely ZERO issues

Now I can't even run the game

[karmic mesa]

That YouTuber is hacking the game. You should never do that under any circumstances.

[rich moat]

Ah ok

Do you know he or she ?

[karmic mesa]

I know of them. I do not know them personally.

[rich moat]

It's beautiful

Ah sorry

I delete

[tame comet]

That is nice, but please delete the image as that cape isn't TGC's art and is from modifying the game which is against the TOS and EULA

[solid dragon]

it's against the ToS and server rules

[rich moat]

Ah ok

Sorry sorry

[fiery mauve]

@rich moat thanks for understanding!

[rich moat]

It's perfectly normal to understand, I didn't know we didn't have the right...

[karmic mesa]

Now you do

[rich moat]

I'll try the instructions again.

Yeah

[tame comet]

a good contrast on why it is in the EULA: It is the same as painting a mustache on the Mona Lisa. It might look nice in your eyes, but not kosher to mess with other's art without their explicit permission

[red pawn]

Whos having crashing issues when taking pictures in sanctuary ?

[topaz reef]

i have crashing issues when taking pictures everywhere, but my phone is kinda old

[tame comet]

@red pawn have you tried with your phone's built in screenshot function instead of the in game one?

That would help the development team pinpoint the issue. Also, if you are having the issue, please fill out a bug report by reacting with the fire reaction in #bug-reports-android giving as much detail as possible. Once you react, the bot will DM you questions for the report.

[red pawn]

@tame comet i haven't tried that, but that option captures everything such as chats from others.

[tame comet]

Yes, but it is good info for the development team when filling out the bug report. I.E. in game capture option crashes the game, but Android's built in screenshot works fine.

[rich moat]

FINALLY @karmic mesa

[karmic mesa]

XD

[rich moat]

But not by Play Store

By a other app. And I must use dev settings for disabled optimize MIUI and shutdown my phone

For resintall Sky by this app

Wow

2hours

[prisma iris]

you really shouldn't download it from outside the Play Store

it's against the terms of service

[rich moat]

Ah.... I follow instruction for Google Play

And I have fail

I try I try

And finally

I use Google Play Games for start Sky

And It's success

[elfin hinge]

Downloading an apk isn’t allowed since it’s piracy of tgcs work and third party users can put malicious files that can harm your device

[mint sonnet]

What is a recommended android device to play sky on?

[tame comet]

Any flagship that released in the last 3 years and some midrange phones from OnePlus and the Pixel 3a/3a XL all are known to work. Any mid range phone besides OnePlus or the 3a might be 32 bit so tread carefully there

[mint sonnet]

Oh

Thanks

[fast hearth]

@mint sonnet http://www.antutu.com/en/ranking/rank1.htm and https://www.phonearena.com/ are two great resources for this

[mint sonnet]

Thanks

[lavish rapids]

hey guys are there any new travelling spirt coming ?

[valid forge]

!ts

[upper sail]

The next Traveling Spirit is scheduled to arrive on July 23 at 00:00 Pacific Time (UTC -7:00)
You can read how Traveling Spirits work here: http://bit.ly/TravelingSpirits

[serene horizon]

anybody know how to reduce latency when using a pro controller?

[tame comet]

If your phone supports OTG and your controller can plug into it (usb-c to usb-c cable) that would reduce the latency as much as possible. Be lucky the pro controller works for you. I tried and it doesn't work for Sky on my phone, but other games recognize it just fine.

[serene horizon]

I didn't think it would but I just connected it via bluetooth and it worked right away!

but it has way too much lag to be actually playable

ill try to get a usb c to c

[tame comet]

I tried the WiiU pro controller, the Switch pro conteoller and the joycon adapter controller. No Go. PS4 controller works without lag for me though. The controls are a little wonky on it though

[serene horizon]

oh i see, mines a switch pro controller

[karmic mesa]

I recommend PS4 controller

Dualshock 3 also works

[serene horizon]

isnt dualshock 3 a ps3 controller?

[karmic mesa]

Yeah

[prime dirge]

sixaxis? is your phone rooted?

[karmic mesa]

And the PS4 controller is called the dualshock 4

[tame comet]

PS4 controller works, but it is a little difficult to choose options in constellations, like holding hands, carry, etc

[serene horizon]

how do you connect the ds3 to your phone?

[karmic mesa]

My dualshock 3 works natively with my phone

[serene horizon]

@tame comet oh i see, ok

[karmic mesa]

No need for some weird sixaxis

[serene horizon]

oh really? ill haev to try it to see if it works!

does it have a lot of latency?

[prime dirge]

but over bluetooth or USB

[karmic mesa]

No latency at all just make sure your PS3 is off

[tame comet]

The inherent latency of Bluetooth, which is usually under 80ms

[karmic mesa]

Through USB

[prime dirge]

oh... that's why...

[serene horizon]

hm interesting

[prime dirge]

sixaxis is same thing as ds3 btw, the first ps3 controller did not have rumble because of a patent lawsuit so they had to call it something else

the bluetooth protocol they use is proprietary

in fact on windows, to this day, you have to sacrifice your bluetooth dongle to install a driver that only accepts DS3 controllers

[karmic mesa]

I know that I was talking about the program

[serene horizon]

thats odd

[karmic mesa]

I don't have to sacrifice a USB dongle for PC

My Bluetooth adapter just works

[prime dirge]

personally yeah i use DS4 controller as well on android, with Samsung DeX

[serene horizon]

@karmic mesa so you hardwire your ds3 to your phone? not bluetooth?

[karmic mesa]

I use a USB connection yes

[prime dirge]

but i didn't know DS3 worked correctly over USB... i'll check it out

[serene horizon]

yeah

[karmic mesa]

It does on Samsung S7 and a20

[serene horizon]

interesting how you got that old connection to usb c

[karmic mesa]

I have mini USB cables lying around

[prime dirge]

funny that it takes a laptop USB-C adapter to bring enough power to the phone

[tame comet]

USB-c to Micro-USB is a common adapter cable. I got mine for like 8 USD

[karmic mesa]

I have an OTG cable for both micro USB and USB C

Playing sky with a controller is so much easier and with the touch screen.

[serene horizon]

thats why i tried

im so desperate for it on switch

[karmic mesa]

Eventually

It's labeled for this summer

It is summer

[serene horizon]

"summer" 2020, but i got hooked on my phone

[prime dirge]

""""summer""""

[serene horizon]

but the touch controls are bad for me

[prime dirge]

this game really does deserve a better platform than cell phone tbh

[serene horizon]

its beautiful

ive gotten so hooked but i cant play for long on my phone, 1 because it hurts, 2 my battery lol

ill try a usb c to c with my pro controller and see if that helps the latency

well more like LAG, heavy lag. seemed like it was eating most inputs

and i couldnt jump only boost

[prime dirge]

there are some quirks with the controller i wished they would fix though, like how the node menus always open with the help button selected instead of the first node

[serene horizon]

yeah it seemed really awkward

[karmic mesa]

I've gotten pretty decent with the touch screen

[serene horizon]

oh the actual controls are fine

just hurts my hands quickly

[karmic mesa]

Anyone else to know why Xbox controllers are very weird on Android.

[prime dirge]

what kind of weird - do they map wrong? (i don't have an xbone)

[karmic mesa]

Whenever you press the top right bumper button it acts like you moved the right joystick to the upper right.

And it stays that way permanently

It does it on every 3D game is compatible with

A controller

And it does it to every single Android device I own

On every Xbox controller I owned

[prime dirge]

what the dickens

[tame comet]

My off-brand 360 controller works fine on my phone. It's wired only though.

[karmic mesa]

Darn

All of my controllers are official

I have an off-brand PS3 controller that doubles as an Xbox controller when plugged into PC or Android

And it does the same thing

[tame comet]

It could be because mine has the break-away to be compatible with the OG Xbox also.

[karmic mesa]

Mine does too

[tame comet]

Oop, misinfo, mine is an offbrand XBone controller that is backwards compatible, but works with Sky and other Android games

[minor ibex]

I'm considering buying a new Smartphone: Redmi Note 9 pro, anyone whom has this phone can tell me it it runs this game smoothly? (or at all?)

[prisma iris]

hey @minor ibex ! You can use the search function on Discord to see some of the results!

try
in:android-questions has:redmi note 9

[minor ibex]

thanks 😄 I will!

[crystal sierra]

Help it's been impossible for me to even explore the new area because everytime I enter it everything glitches out and I crash. I've been trying since morning already and it sucks. Is it just my phone? I

This especially sucks cuz I bought the season pass. If I can't even get to the first spirit without crashing it's kinda tragic

[candid zealot]

guess who Still Cant Download Sky

[karmic mesa]

Sky requires Android 8 or higher
ARM 64bit with Neon
At leas 1.5gb RAM
OpenGLES 3.1 Extension Pack
Vulkan Version 1.0.3 or higher
Vulkan Level 0 or higher
up to 3gb storage to download and install all levels

If you're unsure which version of opengl or vulkan your device supports, there are apps in the play store that can tell you.

Make sure the operating system is 64-bit. Sky WILL NOT run on a 32-bit operating system.

Try entering on the graphics settings

[crystal sierra]

It's already on the lowest setting lmao

[karmic mesa]

Try entering with different graphics settings

[crystal sierra]

tried, they all crash as well

[karmic mesa]

Just whatever you do don't change your graphics settings while in the new area. That is almost a guarantee crash.

[crystal sierra]

I haven't

And it's still a crash

[karmic mesa]

What phone do you have

[crystal sierra]

an S9

[candid zealot]

squints
was that directed at me or-

[karmic mesa]

The specs was directed at you

[candid zealot]

ive gotten it before

it wouldnt update, so i uninstalled to reinstall With The Update

and it wont go past 20%

[karmic mesa]

#android-questions message

[candid zealot]

ive tried that too,

[karmic mesa]

Huh

And you have enough space right?

[candid zealot]

more than

ive got 86 gb

[karmic mesa]

These conundrums are making my head hurt.

[crystal sierra]

android really wilding

[candid zealot]

it acts like 20% is, infact, the max

[karmic mesa]

The S9 should be more than powerful enough to go into the new area seeing as the S7 can do it without issue.

[crystal sierra]

hopefully switch version comes out soon so i can actually play the game lmao

[karmic mesa]

86 GB is more space than my phone has all together

And it can you play sky just fine

[crystal sierra]

it acts like 20% is, infact, the max
@candid zealot have you tried updating ur google play store itself?

[candid zealot]

i
lemme check

[crystal sierra]

*google play

"You can go to Play Store->Settings. Then click on Play Store version one or two times. Then, if any update is available, it will be automatically downloaded and installed" Is what I read

[tame comet]

Ro, this might sound odd, but are you on the latest official update from Samsung and is it an international variant or US model?

[karmic mesa]

That just opens the play store into developer mode

[crystal sierra]

Well yeah i'm from asia and its a different graphics thingy right

[candid zealot]

its the latest version ;w;

[tame comet]

Yes, it would be the Exynos Variant

[crystal sierra]

It plays so terribly on this phone I really just

[karmic mesa]

Really???

[fast hearth]

buy a OnePlus or get an American import

[crystal sierra]

gg

[tame comet]

Exynos is a good chip, but not for intense games

[crystal sierra]

switch release when

[karmic mesa]

My Samsung Galaxy A20 has an Exynos SoC and I have no issues in sky.

[tame comet]

I am waiting with you on that one, Ro. I personally don't like playing on a small screen and itching real hard to play on my TV

[agile frost]

Hey guys a few days ago I wrote a message saying I had been "fighting" for a month and a half to restore my account. Just wanted to update and say I finally got it back up and running. If you've experienced the same thing as I did dont give up! You will reunite with your friends soon!

[crystal sierra]

im gonna run out of patience before the release istg

Eyy nice

[candid zealot]

well at least googles now giving me the Exact Same Options

[fast hearth]

mobile users still have the option of hooking up a controller, by the way

[crystal sierra]

Ah I tried that

When I picked up my phone it burnt my fingers

[fast hearth]

rip

[crystal sierra]

its really fun to play w controller tho

someone sponsor me a new phone thx xoxo

[karmic mesa]

Did you know ZTE actually made a phone running Android 7 with the Snapdragon 210.

[crystal sierra]

but w h y

[karmic mesa]

XD

[candid zealot]

because 7 good

[crystal sierra]

its not even enough to play sky 😔

[candid zealot]

ah yes
now im stuck on waiting for download

[crystal sierra]

😔 ✊

[karmic mesa]

Without stopping the download, restart your phone.

[candid zealot]

when i said it seems to think 20 is the max i wasnt making a joke

[tame comet]

Are you able to try on a WiFi network?

Also be sure the setting I have circled is set to download on any network. Some larger games will still wait for WiFi network also, depending on the play store version your phone has.

[fast hearth]

PSA that the OnePlus 5 is only $200 USD

[crystal sierra]

Ok so I found out that I'm crashing in every island now so yay

PSA that the OnePlus 5 is only $200 USD
@fast hearth buy for me thanks

[fast hearth]

Excuse me, I will get stuck in the high place of the new map. Is there any way to solve it?

[somber rivet]

Get stuck as in you literally can’t move or not have enough light to fly?

[prisma iris]

what do you mean?

if you literally can't move, go home then use the return shrine to go back to Sanctuary

if you don't have enough light to fly, you can technically also go home and use the return shrine

[fast hearth]

Also, will your buttons be huge?I restarted the game and found it useless

[somber rivet]

Buttons?

[grand pawn]

My mom tried to start playing Sky the past few days, but today when she tried to update for the season, sky wouldn't appear on her Playstore

The thing is

Her phone is the same as mine (only difference is that hers has more memory)

[fast hearth]

Buttons?
@somber rivet Such as flight switching

[somber rivet]

I don’t think the flight mode button grows in size

[prime dirge]

@crystal sierra i have s9 as well, can't reproduce

you can adb out some crashlytics stuff

[fast hearth]

It sounds incredible, but my friend has such a bug> I don’t think the flight mode button grows in size
@somber rivet

[somber rivet]

They can report it over at #report-a-live-bug

Scroll all the way down and react with the flame

[prime dirge]

yeah tgc can fish out the crashlytics report as well (for ro)

[fast hearth]

okay, thank you

[silk marten]

@grand pawn did it say it was no longer compatible?

[grand pawn]

Yep

Can't update cuz it's not compatible

[silk marten]

#android-questions message

[grand pawn]

I'll try and see if that works, thanks

[dapper frost]

I'm having problems taking photos in game, sometimes it causes the app to crash and I'm forced to restart it again ;-;
has anyone else faced this yet?

[sly wagon]

yes, some does get screenshot issues and crash while taking one, you can report it in #bug-reports-android and hope a hotfix will roll out soon

[dapper frost]

Okay, thanks!

[iron karma]

Okay, thanks!
@REI.Z#4847
And you might want to free up some ram too
Because when sky do the screenshotshot it briefly goes into maximum resolution mode which occupies more ram for a brief time which may trigger the LowMemoryKiller or fills up the whole ram

[worthy bolt]

If sky isn't loading up after an update then clear the playstore's cache and data then power off and turn on your phone. Don't restart it

[urban wing]

Hello.... Does anyone has issues with Android crashing while trying to take a screenshot(using in game function) in Sanctuary?

Makes me so sed

[worthy bolt]

Demn

[tame comet]

Dunno about Sky using a lot of ram. Did a winged light run due to ||reborn|| and attached is the average and highest usage at one time on Android 10 running all zones except vault. (Even new area)

Max was just shy of 600Mb of ram (that might have been when I took a screenshot in the new area). Worth a shot though if your device has 3Gb or less to kill any background processes you don't use.

[sweet gust]

Redmi K30 4G can't purchase why?it's stable pls help me

[frail sentinel]

Can you copy in-game messages to clipboard?

[silk marten]

yep, hold the message and see it turn blue

[frail sentinel]

yep, hold the message and see it turn blue
@silk marten Thx, I will try this.

[frail sentinel]

Don't work. This bug need report.

[desert isle]

@sweet gust can’t download the app or do in-app purchases? if you cannot download the app, double check your device’s specs against the recommended ones in the pins.

[neat prairie]

Why the seasonal pass are so expensive??

[signal dragon]

Does anyone know any convenient way to purchase adventure pass in android. I reside in Philippines btw

[wet socket]

there is someone who can give me a photo of each spirit season sanctuary

[tame owl]

@wet socket you can ask in #questions-and-help or #seasons-events-chat , this is a place for technical android questions

[spring arrow]

!ts

[upper sail]

The next Traveling Spirit is scheduled to arrive on July 23 at 00:00 Pacific Time (UTC -7:00)
You can read how Traveling Spirits work here: http://bit.ly/TravelingSpirits

[obtuse nebula]

@merry herald spoiler tag that pls

[wheat peak]

The game is constantly crashing now, I've never encountered the issue before the latest update, are you guys experiencing the same problem ?

[tired trail]

Not really. What's your device @wheat peak?

[wheat peak]

Poco f1 it's an old device maybe ?

[tired trail]

I'd suggest double check the requirements just in case. Poco f1 should have a good performance i think

[dapper frost]

@iron karma I didn't realize that :0
Thanks I'll give it a shot!!!

[modest trellis]

Is there a chart prices for the current season?

[tame owl]

@modest trellis head over to #seasons-events-chat or #questions-and-help

[modest trellis]

Okay!

[fast hearth]

Is the ||office spirit|| bugging for anyone else?

I get the sound effect and it doesn't move at all

And can't get it again

[dusk vortex]

Why am I keep on server split? This made no any sense, is this a bug???

[sly wagon]

most likely you're having a high ping/low bandwidth so the server tries to put you in a more faster instance

[dusky garden]

I get the sound effect and it doesn't move at all
@fast hearth yes, when the spirit goes to the clouds I can't reach it, so does the other players, we just kept on flying around just to get it,but we keep on failing,

[fast hearth]

I get the spirit, it just doesn't move, I saw a lot of people just going around in circles haha

[dusky garden]

Then I think it's definitely a bug😂😂

[dusk vortex]

@sly wagon what? I still don't get it.

[fast hearth]

oof ive been experiencing crashes after the update.

Im unable to purchase the season pass and store doesnt seem to work for me. What can I do?

[lost coral]

Maybe you should report it

Go to the customer support in game

[toxic ivy]

Does anyone know any convenient way to purchase adventure pass in android. I reside in Philippines btw
@signal dragon through gcash

Im unable to purchase the season pass and store doesnt seem to work for me. What can I do?
@fast hearth report. Support team

[fast hearth]

!support

[upper sail]

You can contact TGC Support via the Support menu in-game. If you’re unable to access your game, you can contact Support by using the link below:
http://bit.ly/skygamecs

[fast hearth]

[tiny flare]

Y'all sanctuary is REALLY laggy for me, I've crashed like 5x even just trying to get to the first floating island (which is confusing bc the first day of season it was completely fine) is this another android thing lmao

Pls ping when u reply thanks but dont ping too much

Also crashing when I use camera

[fast hearth]

Is your connection stable?

[forest estuary]

I can't click the first friends on the top of the Favorites List.

[tame comet]

@tiny flare I personally haven't ran into the issue. I would suggest rebooting your phone and ensure nothing you don't need is running. A lot of social media apps will take up a good chunk of your ram, starving your foreground apps of necessary RAM to run.

[forest estuary]

I think the first friends in the Favorite list blocked by "The Light" text

[tiny flare]

I always have nothing else on when running sky though 🤧🤧 but I'll try reboot

[prisma iris]

@forest estuary It doesn't look like you have friends above Phuk. Are you able to click on that friend?

This is my view (I’m on iOS but I don’t think it looks different on Android) and I’m able to click on everyone. The text doesn’t cover up anything

[tiny flare]

yep, am on android nothing is covered btw

[slender yacht]

hey look it's me

[naive pollen]

@neat prairie , can you let me know your error msg?

[ivory wadi]

Sanctuary makes the game really laggy and when i tried to take a pic it crashed

[naive pollen]

@ivory wadi Yes. Its not optimised for midrange phones yet. Report bug or wait for an update

[lusty steeple]

i had this issue too!! since the last patch my game has been crashing whenever i try taking screenshots and the overheating issues are back :(

i got an s10e and its a year old, and i have plenty of storage in my phone so i really wonder if its the game

[naive pollen]

Again. Its Sanctuary. Avoid taking screenshots after visiting Sanc for now

[lusty steeple]

okay, thank you!!

[naive pollen]

!support

[upper sail]

You can contact TGC Support via the Support menu in-game. If you’re unable to access your game, you can contact Support by using the link below:
http://bit.ly/skygamecs

[tame comet]

Random Uzephi Tip of the day: Use benchmark apps to see if your device is 64 bit or 32 bit (Or a device you plan on purchasing). Linked is a search for the a10's model number showing it still runs a 32 bit OS. The phone was released last year... (Reminder, the game won't run if you are on 32 bit)https://browser.geekbench.com/v4/cpu/search?page=1&q=a105*

[wet socket]

Ts!

[narrow wagon]

!ts

[upper sail]

The next Traveling Spirit is scheduled to arrive on July 23 at 00:00 Pacific Time (UTC -7:00)
You can read how Traveling Spirits work here: http://bit.ly/TravelingSpirits

[wet socket]

ts

where is thats?

i want go there

[narrow wagon]

Wasteland OOB

You use the piggyback rocket up over the Wasteland social space and then you have to table up until you get to that point

[wet socket]

how go oob wasteland

okey

i will tru

[desert isle]

you can also use a piggyback spiral after the rocket breaks takes like ten minutes of spiral though. see the wiki for a guide to all the most popular oobs - including general techniques on going oob

!wiki

[upper sail]

https://sky-children-of-the-light.fandom.com/wiki/Sky:_Children_of_the_Light_Wiki

[ebon hollow]

Can anyone help me to find out the way to download this game in Android?

[tame comet]

What is the make and model of your device?

[ebon hollow]

Oppo a5s

[tame comet]

Oof. That device most likely can't run it. It's GPU is pretty low spec.

It has a Mediatek Helio P35 MT6765 which seems it isn't compatible with the game per it's spec sheet

[ebon hollow]

😫

[prisma iris]

you can also use the link in the pins to see if your specific device is compatible according to the Google Play Store

[karmic mesa]

Your nickname's get me everytime! XD

[left kelp]

How can I get that spirit its in cloud ir throw me up when. I go

[raven osprey]

Is anyone else affected by the "cursed photo"? Where the game crashes when you take in-game photos? It usually happens nearly 40% of the time if I take a pic in GW, and now in Sancturary too 😭☹. I have an S8+.

[rapid crest]

I'm having a problem with taking screen shots, I've been dealing with this issue for sometime , but now its worse, take one and game crash on the second

[grizzled smelt]

Yep, same here too. Cannot take a single photo in sanctuary, but other areas work most of the time

[karmic mesa]

That seems to be a common thing going around

Taking a screenshot will usually cause a crash

[rapid crest]

Other areas are kinda the same, 2 or 3 then crash , I don't crash at wasteland but crash taking screen shots 💔

[fast hearth]

i had Sky downloaded on my previous phone, but i cant get it on my new one and it doesnt say why

its not compatible. but why?

[uneven meteor]

What phone are you using?

[fast hearth]

LG k51

[uneven meteor]

Not all androids are compatible for sky
Sky is very complex and needs to have a good running phone for it to run smoothly

[karmic mesa]

Sky requires Android 8 or higher
ARM 64bit with Neon
At leas 1.5gb RAM
OpenGLES 3.1 Extension Pack
Vulkan Version 1.0.3 or higher
Vulkan Level 0 or higher
up to 3gb storage to download and install all levels

If you're unsure which version of opengl or vulkan your device supports, there are apps in the play store that can tell you.

Make sure the operating system is 64-bit. Sky WILL NOT run on a 32-bit operating system.

[uneven meteor]

....did u jus type like the flash

[karmic mesa]

XD

No that is something I typed previously and have it saved on a personal server.

[fast hearth]

i have an Android 10 so im good there

[karmic mesa]

If you look up opengl and vulkan utility it will tell you which versions of each you have.

[fast hearth]

alright

[karmic mesa]

Also download a 64-bit checker to ensure your OS is 64-bit. If it is 32-bit, it will never run sky.

[uneven meteor]

Make sure u have enough space as well
It takes about 1.2 gigabytes

[fast hearth]

ok i have
Android 10
Vulkan 1.1.100
OpenGL ES 3.2 build 1.11

and idk how to check the rest

ah. yeah. my phone is a 32-bit OS :')

[karmic mesa]

Oof

[fast hearth]

welp. thanks for the help anyway

[sage pewter]

So sometimes the game L A G S. runs smoothly, and then suddenly the frame rate drops so hard I have to restart it (which fixes the problem most of the time)

But why does that keep happening? Anyone has a clue?

[tame comet]

Sounds like something in the background is hogging a good chunk of ram or your device's kernel has a memory leak somewhere.

[sage pewter]

That... makes sense, actually! I'll check what apps keep running in the background and see ❤️

Thank you

[tame comet]

A good few culprits are social media apps or other apps that have a background task that can be foreground like Facebook messenger's chat heads. When those overlay on the screen, it is treated as a foreground app also

[primal fern]

Inside sanctuary I'm having this issue where the skykids and some textures will flash in and out of existence and turn invisible a lot and was just wondering if that's just me?

[fast hearth]

any way you can get a recording of it? If your phone doesn't have a recorder built in I recommend AZ Screen Recorder

[primal fern]

Okay

[past falcon]

I have a question... But first do i have to spoiler tag cuz i wanna talk about eden

[past falcon]

I mean what happened to me at eden

Same with me @primal fern

[primal fern]

ah

i have a Huawei P30 if that information is needed

[lost coral]

I have a question... But first do i have to spoiler tag cuz i wanna talk about eden
@past falcon yes you have to spoiler tag it

Or you can ask it in #eden-spoilers so you will not need to spoiler tag

[past falcon]

Yee thanks i already asked in the other channel

[fast hearth]

@primal fern i'd say submit a bug report through skybot

[brittle tundra]

Would anyone be able to help me figure out if a Samsung Galaxy a20 is compatible for sky? The specs for the game have me a little confused. Possibly was also wondering if anyone plays the game on the Samsung a20 with no problem?

[grizzled fox]

Is there any way to increase your friend in Constellation? I have a lot of friends and i cant see then in my constellation now. I can't light them also. 😭😭

[tame comet]

a20 should be fine. Iirc, another Android helper plays Sky on the a20

[karmic mesa]

Yep

[brittle tundra]

Okay cool thanks for the help!

[tawdry sorrel]

Does s10plus run 60fps?

[karmic mesa]

Yes

[wheat peak]

An option to lower/mute background music ? I love the background music, but whenever I want to practice the instruments the key will change.

Does this game have the option to do so ? Am I missing something ?

@tired trail the crashing issue has gone now. Thanks buddy 😀. It was the huge cache stored in my device. After clearing it the cache the crashing prob is gone.

[ocean hamlet]

!ts

[upper sail]

The next Traveling Spirit is scheduled to arrive on July 23 at 00:00 Pacific Time (UTC -7:00)
You can read how Traveling Spirits work here: http://bit.ly/TravelingSpirits

[topaz reef]

An option to lower/mute background music ? I love the background music, but whenever I want to practice the instruments the key will change.
@wheat peak, unfortunately there isn't a way to mute the background music at this time. hopefully TGC can implement that functionality some day, but it'll take time, and TGC has a long to-do list, so it might be a while before that happens
i'm no expert, but i've heard that if you stand still for long enough, the background music fades away. it's a bit of a workaround but hopefully that's helpful for you

[brazen plaza]

My friend wants to gift me an adventure pass but Google keeps bugging

It keeps saying that my friend doesnt have the right amount of money but she has the right amount of money

[fast hearth]

Me and my friend wen go to Sanctuary island

[rare swift]

????

this is a questions channel

[fast hearth]

@brazen plaza
It's probably best to try and contact the support team to help you out.
The current wait time is 5 days, according to #known-issues.

!support

[upper sail]

You can contact TGC Support via the Support menu in-game. If you’re unable to access your game, you can contact Support by using the link below:
http://bit.ly/skygamecs

[brazen plaza]

i already done that but is it supposed to be a bot too?

[karmic mesa]

TGC support are not bots

That's why it can take a few days for them to respond.

[brazen plaza]

ohh

[karmic mesa]

They do have an automated message to inform you that they received your question. That message is sent immediately.

[gilded trellis]

This is my story :

I was playing and my phone shutted down due to low batterie. When i turned it on, i launched the game but a new game beginned.
I wrote to TGC 6 days ago about it.
I hope they help me soon ?

[tame goblet]

Why does the app always crash when i try to take a screenshot in sanctuary? Does this happen to you guys?

[boreal dirge]

Happens for me often, even in other areas

[storm gulch]

happens to me too, i guess my low end phone just cant handle it lol

[languid mason]

Why does the app always crash when i try to take a screenshot in sanctuary? Does this happen to you guys?
@tame goblet
Its a bug, report it please, thanks

happens to me too, i guess my low end phone just cant handle it lol
@storm gulch
Dont think so. I m on s10 ;)

[storm gulch]

oh ok

lol

[normal geyser]

How to 60fps on android

[storm gulch]

the supported specs that can run 60fps are in teh pins

[naive pollen]

Corrin we both share the same phone models right? I crash when taking screenies after visiting Sanc too

[storm gulch]

haha, lightning mentioned its a bug but maybe we do

my android just barely runs in sancuary, so laggy

[naive pollen]

Its def a bug, Sanc isnt optimised for midrange phones yet

[normal geyser]

My processor is 720 and I can't enable 60fps

[languid mason]

my android just barely runs in sancuary, so laggy
@storm gulch
That doesn't happen to me

[naive pollen]

Yeah oof the texturss get buggy there

[storm gulch]

i'll report the bugs i find

sometimes my phone self destructs when i try to toggle graphics haha

[languid mason]

But the crashing while taking ss or changing graphics is definitely a bug

[naive pollen]

I play on level 1 graphics looool rip tryna toggle upwards

Yes yes its a bug

Wait im sorry you experience screenie crashes too Lighting? Oof

[languid mason]

Wait im sorry you experience screenie crashes too Lighting? Oof
@naive pollen
Yes its a bug

For now i just dont change graphics or take ss while in sanctuary

[storm gulch]

@languid mason does sky run well on an s10?

[languid mason]

Then no crash

[naive pollen]

Well, yes I know that. I mean are you experiencing screenie crashes too

[languid mason]

Well, yes I know that. I mean are you experiencing screenie crashes too
@naive pollen
When taking ss?

[naive pollen]

Yes :')

[languid mason]

Yes :')
@naive pollen
Only in sanctuary

@naive pollen
Only in sanctuary
@languid mason
And only in certain areas ;)

[naive pollen]

Right its an android thing then. Rip all of us

[tame owl]

cri

[languid mason]

Everywhere else is fine

[naive pollen]

You too Anita?

[tame owl]

i crash even without taking pictures so hfvdjksfhgdf

[naive pollen]

im cri for you

[languid mason]

i crash even without taking pictures so hfvdjksfhgdf
@tame owl
That maybe the phone problem

[tame owl]

definitely, and my wonky internet does not help hahah

[languid mason]

I just make sure to have more than 7gb space and then it doesnt happen

definitely, and my wonky internet does not help hahah
@tame owl
Internet too, but it says error if its internet problem for me and doesn't crash though

[tame owl]

yeah true, but they both add up to a very... pleasant playing experience for me 🙃

[sly wagon]

can anyone tell me where you mostly crashed when taking pics in sanctuary? i can get the crash logs and send it to bug reports

[tame goblet]

I haven't tried taking pictures in different areas in santuary yet, but i found this really good spot to take a picture. It crashed when i took it, went back to the same place again, and the same thing happened

[languid mason]

The small islands where one wing light is? Thats where i crash

If change graphics

Or ss

[naive pollen]

Fire san I crash anywhere upon entry.

Plus whenever i first enter Sanc, grass textures flicker

[sly wagon]

after entry?

[languid mason]

I haven't tried taking pictures in different areas in santuary yet, but i found this really good spot to take a picture. It crashed when i took it, went back to the same place again, and the same thing happened
@tame goblet
Which place?

[sly wagon]

wait lemme check

[naive pollen]

Yeah screenies are fine everywhere else except Sanc.

[tame goblet]

@tame goblet
Which place?
@languid mason
When you enter santuary, there are islands on the left, and there's these 2 benches there. From there you can see the whole sanctuary island

I just think that place is pretty neat

[languid mason]

Ok havnt tried clicking pics there

Maybe i'll crash there too

[tame goblet]

I haven't been able to snap a single pic there

[languid mason]

Lol i love my phone too much that i stopped after crashig 3 times-

I figured- dont take pics in sanctuary, dont touch the graphics icon

[tame goblet]

The struggle

[languid mason]

Tbh ss works fine forme if i dont mess w the graphics icon

[tame goblet]

I always keep the fps on the lowest setting

[languid mason]

Will test this today after work and let you'all know-

I always keep the fps on the lowest setting
@tame goblet same but i do it to save battery

[tame goblet]

Same, it gobbles up alot

[sly wagon]

screenshots work just fine in mine, tried using power saver, default mode, boosted default mode, changing graphics doesn't cause any crashes on my device

[languid mason]

Tbh ss works fine forme if i dont mess w the graphics icon
@languid mason
If this proves true then, a workaround could be, turn on ur graphics to high for pics before entering sanctuary and then take as many ss as you want once inside-

screenshots work just fine in mine, tried using power saver, default mode, boosted default mode, changing graphics doesn't cause any crashes on my device
@sly wagon
Thats great news, which phone r u on?

[tame goblet]

I should probably also try taking pics again and see

Brb

[sly wagon]

Device info :

• Snapdragon 720G
• GPU Adreno 618
• 8GB RAM

[tame goblet]

I finally managed to take a pic, but i tried taking again and crashed, this is like the first time

[languid mason]

Me too

[sly wagon]

try turning on this in developer options, you can copy/scroll screenshots the log for #bug-reports-android

something like this will appear on crash

[tame goblet]

Oh

[languid mason]

https://cdn.discordapp.com/attachments/720547219446431795/730115260287287306/Movie_3.mp4

@sly wagon

I crash if i change the graphics while flying as for me the graphics start flickering on entering sanctuary

[sly wagon]

device?

[languid mason]

Samsung s10

[sly wagon]

exynos model?

[languid mason]

exynos model?
@sly wagon what is that o.O

[naive pollen]

Exynos here, crashes are expected on that chipset

[sly wagon]

S10 has 3 models, global (exynos), canada and usa (snapdragon 855)

the exynos chipset tend to crash or have problems in this game

[languid mason]

the exynos chipset tend to crash or have problems in this game
@sly wagon
I try to figure that out then. Idk this

[naive pollen]

If you can get your phones model number, we can help you figure out which chipset youve got

[sly wagon]

this thingy

[languid mason]

SM-G973U

^ this one

[naive pollen]

Snapdragon 855
Adreno 640

[fast hearth]

I might buy a new phone,
what kind of phone is it good to play sky with?
Like many youtubers, something that can handle sky correctely with high quality and high frame rate. What do you guys recommend?

[languid mason]

I might buy a new phone,
what kind of phone is it good to play sky with?
Like many youtubers, something that can handle sky correctely with high quality and high frame rate. What do you guys recommend?
@fast hearth
I might do the same

Maybe a gaming phone-

[fast hearth]

What kind of gaming phone? I now have Samsung Galaxy A40, my parents wanted to gift me the samsung galaxy S9 but i figured out that this isn't enough to handle sky! Also, a gaming phone with android oreo in it because half of the phones on the actual market doesn't have Sky on the app store

Damn, i found two phones;
BLACK SHARK (Qualcomm Snapdragon 845)
and the BLACK SHARK 2 (Snapdragon 855)
Not cheap but looks great to play with.
Sorry for the question!

[tacit flame]

My friend got a Samsung Galaxy A11 but it says not compatible with sky, is there any way this could be resolve? Thanks! 😊

[edgy saddle]

@tacit flame check the pins for what’s considered compatible with sky

[tame comet]

the A11 is 32 bit per https://browser.geekbench.com/v4/cpu/search?utf8=✓&q=A115M* so it won't work with sky, unless they start making a 32 bit version of the app.

[edgy saddle]

ah i see, thank you

[tacit flame]

the A11 is 32 bit per https://browser.geekbench.com/v4/cpu/search?utf8=✓&q=A115M* so it won't work with sky, unless they start making a 32 bit version of the app.
@tame comet

Sad, thanks for the help 🤘

[languid mason]

What kind of gaming phone? I now have Samsung Galaxy A40, my parents wanted to gift me the samsung galaxy S9 but i figured out that this isn't enough to handle sky! Also, a gaming phone with android oreo in it because half of the phones on the actual market doesn't have Sky on the app store
@fast hearth
Black shark 2 is indeed a gaming phone :D so is one plus 8 pro ;)

[fast hearth]

Yea, but the One plus 8 pro is sooo expensive but thank you!

[languid mason]

Yea, but the One plus 8 pro is sooo expensive but thank you!
@fast hearth
One plus 7/7 pro

I think that one is good too

I hvnt checked the prices, i hv to look for 1 for myself too

[fast hearth]

By the way, might i ask you a question in dm?

[languid mason]

By the way, might i ask you a question in dm?
@fast hearth
Ok

!emulator

[upper sail]

Using emulators is against the Sky TOS, @languid mason. Please don’t use or discuss emulators here.

[languid mason]

I know, needed to show it someone else :p

[fast hearth]

!TOS

!SkyTOS

[prisma iris]

!termsofservice

ah, don't think it's a command

[fast hearth]

https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?s=legal&f=eula-terms-of-service&l=ja)

found it

"You may not facilitate, create or maintain any unauthorized connection to the Game or the Service, including without limitation: (a) any connection to any unauthorized server that emulates, or attempts to emulate, the Service; and (b) any connection using programs or tools not expressly approved by us;"

Wish they'll do the PC version soon then

[languid mason]

Windows version, maybe you can ask for that in #wishlist-and-ideas-archived

[iron karma]

Ooh arm64 lineup focus

[fast hearth]

@fast hearth @languid mason i'd recommend a oneplus 5 or 6 or samsung s10 or higher

https://willmyphonework.net is a good resource to see if it's compatible with your carrier

https://phonearena.com is a good place to look for individual device specs
http://antutu.com/en/ranking/rank1.htm has a list of the currently most powerful phones available

[tame comet]

Pixel phone seem to "just work" also. anything Pixel 2 or higher should be good for max settings (60fps, max resolution)

The 3a, being a mid-range phone can do max settings, but with recent changes to prevent overheating, they disabled max setting option on the snapdragon 670 though

[languid mason]

@fast hearth @languid mason i'd recommend a oneplus 5 or 6 or samsung s10 or higher
@fast hearth
Have s10 already but thanks!

[flint wyvern]

hello, is the game not yet optimized for android after the update? The game crashes whenever you enter sanctuary, go to the timid stance spirit island, or whenever you swim in the wide sea.

[tame comet]

I haven't experienced any crashes in the new area, but some people have experienced it.

[dusky fox]

Have asked this and haven't got any answer..

Does anyone know when will the unlink google account feature will be back?

Last time i asked how to change my linked google account and it was said I can do that as long as I contact support, but support only says that the feature isn't available atm without giving estimation of when it will be available..

[fast hearth]

No, no such information is available to us, de nasgor.

[woven tapir]

Hey guys
Is there a problem with video recording on android?

Because when I try to record a video, the icon just disappears

[tame comet]

I think you need Google Play Games updated to the latest build to do recording on Android

[woven tapir]

I think that's when the icon disappeared because my phone updated today and is waiting for a restart

I had this problem before this

There icon would appear but then when I pressed on the icon it wouldn't do anything

I had my account linked and updated and everything

[tame comet]

Can you go into your play store and search for Google Play Games?

[woven tapir]

Yeah it's up to date

I checked just now

[tame comet]

Hmm. There is a way to do it through play games.

https://support.google.com/googleplay/answer/6274965?hl=en

IF that way works, please submit a bug report via #bug-reports-android as it seems the button is broken for your phone if you can record via Play Games app. If you cannot, it could be something on Google's end.

[woven tapir]

Okay thanks a lot

[tame comet]

Please let me know the outcome so I can help others to let them know if it is a game issue or Google's issue. Thanks in advance

[woven tapir]

I can record with the Google Play app

It's probably a sky issue. Just restarted my phone for the Google play update to install

[tame comet]

Hmm, might be a broken link between the button in Sky and the Play Games app.

[woven tapir]

Will check to see if the video button is working now

[tame comet]

I would suggest filling out a bug report and let them know using the other method works so we know it isn't an issue with G Play Games

[woven tapir]

Else will file a bug report

I would suggest filling out a bug report and let them know using the other method works so we know it isn't an issue with G Play Games
@tame comet okay

Okay I have a question the video button is suppose to come up with the camera button right?

[tame comet]

yes

Hmm, it was there last night and is gone for me also...

[woven tapir]

Oh

[tame comet]

I'll do some digging and troubleshooting when I get off work. Odd since I just did a recording in game last night...

[woven tapir]

So maybe I should wait to file the bug report till the video button returns

Maybe they are correcting the problem

Thank you very much! For your help