#questions-and-help
1 messages · Page 1127 of 1
!thatskybug
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
Thanks
Hi! How long can i see message someone left in boats in memorial? Is it possible to see all messages or we only see a select few?
Hi! The Days of Sunlight Bonnet pack doesn't appear in the shop for me. Does anyone one what I can do?
Tgc still silent
this is a known issue #known-issues message you can purchase it on the web shop for until it's fixed
Can somebody help me figure out the problem here? I was supposed to complete the task but somehow it won't progress. (Reinstalling doesn't work too.)
ohh okay, thank you!
im having the same problem (;-;)
message boats last for 14 days before they disappear, i guess you could use the arrows to shuffle through the messages?
Thanks!!💜
Can somebody send me the current seasons item map of the spirits ?
#seasons-events-chat message by tea11 (items)
#questions-and-help message by thatskyruo (spirit locations)
my friend cant complete 2 of the quest, the follow a friend and the relive a spirit one, has anywone found a fix because i see shes not the only one
No fix. There's a potential workaround but it is only for those who haven't attempted any of the quests after receiving the quests from the spirits in the same session.
Daily quest bug workaround
- Don’t receive quests yet, if you’re not going to complete them in the same gameplay session.
- After you receive quests, finish them as soon as possible. Do not close your game in the meantime.
- Only claim your seasonal candles when you’re done with all quests. And when you claim your SC, claim all 4 of them at once.
- Confirm that you’ve got all 4 SC, then you're safe to close the game.
ah
thats dumb
In a way, complete the dailies as soon as you receive them
hopefully TGC will compensate us 🙏
i hope so then ill get free candles :3
- if you're not going to complete them immediately, then don't get dailies yet!
only get dailies if you're sure you'll finish all of them in one gameplay session
Also important: TGC's office hours should be in 2 hours ish so I ask you all to be patient for fixes / compensations
Hi, Im having trouble deleting my constellations/friendship group... Some people told me that leaving it empty would solve the problem, but that wasn't the case and now I have 3 groups taking up space 🥲...
- Additional info
Compensations will usually be decided only when the bug has been fully fixed to ensure that the compensations won't be wasted IF the bug still persist
I can't seem to complete the follow a friend quest today. I'm on mobile (android) friend is on Switch (still a noob, has all realms done, but not all aviary unlocked)
She can complete it on her end, but when I tap the follow symbol on my end my sky kid runs towards her, but the quest doesn't complete as if I never did it.
This bug is widespread on all devices regardless.
She's able to complete it may have been because her meeting the 'workaround' criteria in #questions-and-help message
For your case, all you need is to report or wait patiently for TGC to address it
Oh okay! Thanks, ya I did all the other quests. She only hopped on to help me finish it.
Ty! Guess I shall wait.
i cant complete any daily missions at all, i dont know what's wrong
Just wanna ask, did you log out after receiving the dailies from the spirits?
a little bit after
!thatskybug
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
omg i tot im the only one who cant do dailies T.T
feel that pain
Ah that might be why, currently the only possible way for players to be able to complete the dailies amidst the bug is to do them all in one session after receiving the quests from the statue or spirts
No, it happens globally
so i cannot do them at all today?
Someone said to re-install, so now I'm trying to do it and see if it works
okey waiting T.T
Yeah unfortunately. You could try to report a bug or wait patiently.
Can't confirm if a re-install should help but let's see if Ref could make it work ^^"
okay, thank you very much
Remember to link your accounts if you haven't
Already did 👍🏻
My friend can do the dailies but apparently i can't
I even rechecked if it's linked before uninstall it
did it work?
They meant the linking XD
i asked because i once got the missions and left and then came back to do them and it worked, still, thanks for explaining!
is dailies bugged?
I'm still downloading 😭😭 the connection is very very bad lately 😭😭
Still on 80% as I'm speaking rn
omg im using pc if i need to re-install
I tried doing the quest right after reset and recieving it from the statue but it didn't work for me
This might explain why
Ugh nevermind 😑😑
Thankfully I already got the UG cape
!thatskybug
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
Same 
T.T
im doomed...
me not yetttt T.T
Best to wait for any compensation (but first we must see it being fully fixed)
BTW we will have double lights which should boost you to get the UG cape a little
!ts
The next Traveling Spirit is scheduled to arrive on <t:1758783600:F> (<t:1758783600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
I don’t want to buy anything I just want to have the candles to become white after that 
Is there shard today?
well, from what I can see I`m not the only one that can't do the dailies
Yes black one
Prarie first area
Butterfly field
Can anyone help me get down there I noted I saw a spirit but idk how to chibi fall yet
#looking-for-group-live should help you get someone
Ye but what do u call this place
You can also look around for shared spaces which help you going through inside the tube
Entrance to Underground Cavern via granny
#bug-reports-android message
I did see this bug report where someone was able to complete today's daily quests after closing the game and restarting it.
if their theory is correct, then doing the next reset's dailies without logging out from the previous reset could be the cause of the bug
Tyy
Where can I find a mantee?
My bad, manatee, prarie mountain area, on the beach
i mean, I was able to do the dailies with no issue. and I did not stay up until reset to play afterwards so... I think it's a solid hypothesis
Wait where in vault?
Two of my dailies aren't working or registering (follow a friend and tree) is that Just something that goes away If i wait a Bit or is something wrong?
Yes Tristan has noted this, and I could confirm this (by sacrificing half of my dailies to test it out)
sorry, my bad, mountain area in Prarie, on the beach
they are a few there
Prairie Peaks
So it doesn't Go away?
Black, on the butterfly field
Yes until tgc could fix it
Why does it Work With my sis💔💔💔
Should I go get all candlecakes in The valley or not? cause my candle is already grey from the shard
Because she does the dailies in one session
I did too
I had already collected all spirits in vault (cross checked with wiki) , yet the "guide me" option is available
What is THE EMAIL WHERE I CAN REPORT TO GET COMPENSATION . I CANT DO DAILIES IM CRAZY
!support
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
(Also please remain calm and respectful)
TGC should start working in 1½ hrs or so
If u use mobile, using the crab stance, or the new stance from that guard from two embers season, and hold ur character while swipe up, and then u hold ur left analog and swipe up. When u hold ur left analog, get off ur other finger
Compensations are only guaranteed once the bug has been fixed too
oooh so it’s not just me :,))
100 s candle compansation needed
Mine's not fixed yet
Probably 100 wax
as a joke 🤣
i did the follow a friend one , left the rest for later but i can’t do the rest anymore 
Why aren’t my dailies working? I was trying to do dailies but my dailies don’t work, I’ve tried reopening the game but it still doesn’t work! I want season candles!
Yeah that's why (leaving the game before completing them all)
Scroll up a little
Oh oki
. Thankchu

Still doesn’t work
yeah , thank you ! i’m sure it’ll resolve soon so dw guys 
what time can i watch ember's chapter 2 in cinemas?
😭😭it’s so wrack the quests ain’t working
they meant to scroll up the chat (to find the cause of the dailies not working) we will have to wait for them to fix it 
Alright
Am I the only one who got this issue? Mission did not complete
anyone else getting separated from their friend (server split) every five seconds?
!thatskybug
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
yeah me too🫠
This too
noticing the most common aspect of the affected players is having at least one daily already submitted aka received a candle for it- which in this bug nullifies the other dailies
I have none submitted and can't complete any 
Did you log out after receiving the daily from the statue / spirits
I did, I got that one, I didn't know that would cause this error. Thank you and hello everyone, I'm new hhh
I restarted my game 
After nothing worked and I restarted to try to make it work to no avail
Hmm might be why. I noticed that dailies can only be completed in one single session, same session as you received them
Does the game usually have this many bugs in one day or is today special😅
That didn't work 
I obtained dailies, they didn't complete, so I restarted, still nothing. I wanted to try again later maybe
Maybe im a lone case but i did my dailies in one session except one, the "follow a friend", that doesn't mark as completed at all
Didn’t work for me either
No I meant by this
I bet they’re trying to fix it right now😄
It's happening to almost everyone on every platform (it doesn't work for me and I'm on switch) it's just active bug that's already been reported and will be fixed soon
Me too 
Is there a way to refund something i bought ingame😭 i bought the wrong journey pack i didnt realise the masks were different
Same
!support - contact support in-game as soon as possible 
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
If the dailies bug gone, please tell us that’s well be nice 
Hello chat!
I have another question plz!

So as the dailies are bugged for some players will TGC be reimbursing us? Or as we get extra days over that we can collect the SC will they be do that instead!?
No official announcements, aside from the acknowledgement in #known-issues so far. Seasons aren't usually extended , but there might be compensation in the form of the double seasonal candle event being extended, or a few candles sent to the inboxes of the affected. We just wait and see what TGC decides
can anyone help me with the dye-season quest which is the last one? the spirit wanted a black and white dye. i got the white butterfly but it didnt say "complete"
No there is no wings buff for friends tree
Oh
You can find a lot of white dye in the camera quest I don’t know the name and black dye in eden give me your code to help you
yayy thanks!
Season of moments in prairie peaks 
Yess
what times does the cutscene in the season cape area start?
Every hour at :00 :20 :40
gotcha, thank you
Remember you have to enter at those minutes not sooner or after 
oh so me waiting here until :40 wont trigger it?
You can leave and come back in but yes it has to be at :40, not :39 or :41 
hey i dmed you already incase you didnt get the notification cuz i often were like that when ubering people 
thats kinda weird but thank youu
my friend completed all spirits from the season but it shows the season is completed at only 98%.. any ideas why?
Vault elder is very punctual don't mind them 
The poster in the season tree also counts for completion 
she said she bought the poster! 
Positive? All spirits and the poster?
best double check if it's still not complete it's beyond my capabilities

Hello
Can someone help to get in Alice in wonderland please 🥺
Is anyone having trouble completing the follow a friend mission? My friend keeps grabbing my hand bit nothing happens
!holdmyhand follow steps one and two in the response to this 
(it's worth noting that a lot of people are having trouble completing dailies, that could also be why)
It’s easy to take someone’s hand to let them lead:
① Tap on their Sky kid
② Tap the follow icon that appears over them: 
③ Tap the hand-holding icon: 
④ Be led to greatness
It's worth retrying when the dailies issues will be announced as fixed in #known-issues
How to do the task 'follow a friend' if someone has no friends?
U can ask in #looking-for-group-live for in game help 
Can we go to any spirits for help?
Is me one else having troubles with finishing dailies? When I’m at the rainbow candle cake it doesn’t seem to count
Oh yeah, it’s a #known-issues message
It's worth retrying when the dailies issues will be announced as fixed in #known-issues
gasp nice new pfp tib
okay, turned out she didnt have the poster but thought she had it... sorry, you were right 
np
'Follow a friend' quest isn't being marked as Completed. Tried it multiple times, tapping the Triangle icon on friend's head, still nothing.
Same
Same here
Not only follow a friend but none of the task except rainbow is being completed
@stone needle
It's also worth noting that if you've turned in at least one daily already, that may be what renders the other dailies incompletable
I see
When does days of moonlight start? That’s the next event right?
yeah, like 9 days if i remember correct
awesome thanks :)
!moonlightwhen
From <t:1759129200:f> through <t:1760338740:f>, Days of Moonlight invites Sky kids to explore the starry skies of Crescent Oasis. Use the special mediation pads in Home and the Aviary Village event shop to reach the event area, where you can hang lanterns and solve riddles 🌕🏮
🔎 More Details: https://bit.ly/PatchNotes0305
for me all of the quests aren’t being marked as completed 
oh 13 days then
same '(
@half zenith #known-issues
Thank god I’m not the only one I got scared for a second 😭
guys im kinda having trouble with getting through the gate in that photographing thingy
(if i fly around it it just pushes me back$
Man .....not even a soul around...
Is it possible to do alone?
Also, what is that constellation at his head? How to get that?
First seasonal ult. You can get it from the season pass after competing two spirits 
This season?
As such
No 
Bruh 
How to finish this quest when I so bad doing the instruments? Do I really need to finish it by myself? 😭😭😭
!sunlightwhen
Grab your towels and chill on the water! Days of Sunlight will arrive <t:1756710000:f> and last through <t:1758610740:f> 
🔎 More Details: https://bit.ly/PatchNotes0305
When is day of style
Try spamming every note, it should work eventually
!wafo after moonlight before mischief generally
Members here don't know when things will happen unless its been announced in #news. Best to Wait And Find Out (wafo) in the meantime. Hmm, kind of sounds like waffle when we say it together 🧇 
Really? I belive you, if its not working I'll be a Krill and fly in your dream yes?
uhhhh i got anti-krill spells just in case
i kind of forgot where thse things are... which realm 
any sapling works, you can go to the one in forest for today's quest 
thank youuuuu
i can't complete my task it doesn't trigger even after i complete them
restarting app helped
dailies still bugged?
pretty much
they have not announced a fix in #known-issues yet, so i'm guessing no (though the dailies did start working for me now)
i should get my elder cape today 
In the beginning it should be in right timing, so I nearly became a Krill. But its working, so thank you so much! 
You save today *whisper
It’s working!
For the daily I followed a friend and didn't work.. someone knows why? 🥲
I didnt have any problem with the other quests btw
did they fix the dailes yet 
Oh, I understand now, ok 🤣
is there any sort of short vocabulary for game related abbreviations? playing for around a week and I'll be honest I don't understand almost any of them
Here's an old list that might help 
Sky Vocabulary guide by Wren
#questions-and-help message
Thanks! 
mine got fixed when I logged in a bit ago... but I submitted a ticket so I'm not sure if that's why or if it's progress on a general fix
Hejj. I am looking for a spirit to exchange these seasonal candles with. But i dont know where i found it...
just tried that and it worked! ty, gonna do them asap incase it breaks again
If I miss a few days of the sunglight event does that mean that I won't have a complete sunlight area in vault? Can I still make it complete?
Sure you can still get everything - all events have a few days you can miss 
Isnt there somewhere a constellation tree with all spirits like the regular ones in town?
you can access the season constellation at home like with the realm ones, you can use the seasonal candles there ^^
so ummm... someone stole my daily tip and play button and i have same results on phone too, are servers down???
you can also go to the season area by going to the vault of knowledge social space and interacting with the vault elder lantern on the right side of the corridor and find the spirits there
Ah its in the middle xD lmao...
glad you found it 
anyone??
eu server on pc here is not down atm
i get same results on phone and switch too though
bruh you dont say
thats odd :/ are you on mobile data or wifi?
since discord seems to be working
Has anyone gone into Eden the first time without starting Valley or Wasteland?
Hey all..
I am asking a f/up question about the Dailies issue for a developer.
Is anyone in here right now that is having trouble with the dailies?
eye of eden isn't unlocked until you progress through every other realm 
If data works, but wifi/cable doesn't. I would try powering the modem/router off and back on. 🍀
i dropped the reply somehow 
I was putting it off, but Little Prince is going to make me go.
Is there any downside to saving the other two realms for my second run?
not other than the experience + the winged lights, i think?
is it your first playthrough of the game?
Yeah, tried it in 2022 but only made it that far and don't remember any of it anyway. I really started 10 weeks ago.
Any news regarding the daily quests ? are they working ?
Kind of wish I would've stuck it out in 2022.
Not sure if you've done this but i also suggest completing the revival questline as well if you haven't
stewie also wants you in eden
Yes it’ss work
nice, ty, gonna log in to do them 😄
Yeah, I can't progress that until I go.
For me it’s work
i highly recommend playing through the game as intended in your first run because of the story and all, you can do experimental playthroughs on a new account later i'd say + get the blue spirits you find 🫰
I’m not sure if it was because I play on switch but now i log in from my pc I took them
will try unplugging the one in my room, cant do shenanigans with main one rn cuz its pretty late already and I would wake up people
It's too late for that. I went IoD>DP>HF>NCD>VoK>TLP. Can't finish TLP without Eden.
Just wanted to know if I'll be blocked from completing Eden or if 50 WL is too low.
you only need minimum 20 to enter
I kind of like that I'll still have two realms for a NG+.
You need about 120 wings without get hit there to finish the statues
also, ncd and tlp are seasons, not realms, i'd recommend exploring the 6 realms before you start doing seasonal quests if it's your first playthrough
Is TLP going to replace the original cutscenes?
And what happens to the WL I've collected? I heard that I will lose it but do I have to find the CoL again?
Are the bugs about not able to do daylies fixed? i got an update for the game
iirc, you still get the original eden cutscenes, but also extra ones from tlp 
Tlp is an added cutscene
You lose wl and have to collect them again yes
OH, it is really fixed
I get to buy AC with it though, right?
Which I then use for WB which are permanent?
Is 1 WB equivalent to 1 WL?
You get AC when going through eden
AC can buy wingbuffs from spirits when they turn yellow
How much AC do you get for your WL?
You can also get AC from red shards.
And I'm going to lose one every time I get hit?
i believe they are 4 WL for 1 AC
ac is determined by how many statues u save in eden
You get 15.75AC from getting all 63 statues in eden. That's the max per week
To do this you would have to find every CoL every week?
It depends on your amount of wl. If you have a high amount, you lose 5-6 with each hit. It decreases at a set rate but I'd suggest just going through it
yeah, pretty much
Oh man, I'll just do shards lol.
I finished all statues with around 100WL bc I don't like collecting xD you just need to know how to navigate Eden and the timings to not get hit.
u are supposed to lose all ur wl in eden and regain them in the realms afterwards. this game is a big cycle of death and rebirth
you get a lot more AC in eden than just doing shards..., just saying
Yeah, but you have to find the CoL.
And there can be multiple candle shards per week.
it takes practice, and u only get about 2-3 ac per shard, whereas a complete eden trip can get u about 15. there are guides all over the internet and u can go to #looking-for-group-live to ask for help in eden or ask to help get more winged lights
Okay, the extension router in my room seem to be the curlpit (how do you spell this??), it looks like it is working again after I took it out from the wall completely and plugged back in, absolute zero idea what could have caused it as no one was doing anything to internet recently… 
The game also did quick update when I opened steam
Thank you anyway!
if you have ascended spirits, i mean, buyed their wing buff then in orbit they give you one WL back each one, so you don't start from 0 again
routers can be finicky. i think u gave it a good hard reboot lol
Red shards are much rarer than black shards, so you could technically get more ac going through eden once a month than getting every red shard in the same month
Level all Traveling Spirits for their Wing Buffs. Never miss out on a single one otherwise you will regret it in the long run
if you keep repeting it for a short while you can get a good amount of permanent wings every time you do eden
It's like the regular candles. You can get 20 per day but it's a lot more effort than blitzing 10 of them.
does dailies works now?
yeah, they fixed it
havent tried it myself, but im seeing that there was an update
I was new but I started this with Provoking Performer.
!ts
The next Traveling Spirit is scheduled to arrive on <t:1758783600:F> (<t:1758783600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
any idea who the TS will be?
No hints
damn
Not for now, we don’t have hints until Friday
didnt get a hint yet, usually comes a few days before their visit
Usually revealed about 3 days before. But DC has been lacking and let us know only after they arrived 💀
You really can't get this stuff when you start because you have no candles and the game doesn't explain it.
Didn't performer leave just two days ago 
It's a slow paced game that's not intended for immediate understanding of how to play 
Imagine having candles 
the discovery is part of the beauty of sky i'd say
I know, just kind of sucks that it's going to be about 2 years before those spirits I missed come back.
At least they weren't the elusive ones lol.
there'll be new spirits to welcome and get to know, dw too much about it
there's no goal or competition really, just vibes 
What happens to the tickets when the season is over?
Gone 
Event tickets disappear after the event is over
they go to eden :') (they disappear for good)
they do cool tricks off camera
well hey, I saw that three people already gave the same answer. I wasn't going to give it a fourth time
Is there any purpose to the camera besides quests?
it's to help with more stylized screenshots if you like taking pictures of the game!
Can you export the photos or hang them in your nest?
you can share them in #screenshots-and-videos for others to see 
I feel better about the ultimate camera now.
There's practically nothing iap that truly changes your gameplay you're not missing much
It's strange though that we have a camera with no film.
Lore-wise as shown in the summer quest, the cameras record the memory of something 
@last fulcrum I see you're a fairly new player, just wanted to say it's okay to not know everything. Discovery is really one of the best parts of Sky, it's good to ask questions (I don't in any way discourage it) and this community is wonderful but keep in mind you will learn as you go. After all, I can't imagine it'll be quite as fun to play if you already have the entire game spoiled. 
double candle starts next week right?
yeah, monday
Hi where is the bunny
hat accessory from?
i think it used to be a days of sunlight iap, but i believe they will be offering it with days of moonlight this year lemme double check
editing to add that yes i double checked the patch notes and they will be available for days of moonlight!
!moonlightwhen
From <t:1759129200:f> through <t:1760338740:f>, Days of Moonlight invites Sky kids to explore the starry skies of Crescent Oasis. Use the special mediation pads in Home and the Aviary Village event shop to reach the event area, where you can hang lanterns and solve riddles 🌕🏮
🔎 More Details: https://bit.ly/PatchNotes0305
"follow a friend" auto completed for me...out of curiosity, it looks like it did for you as well? 
did yall attempt to collect the candle before the update?
Worked for me but I haven't updated yet yet
(editing again, I'm just confused, probably disregard this)
Is there an update
they just released one, so they havent even had the time to announce it as a hotfix yet 
Sorry for ping again but I started getting server errors shortly after and now it is back to where it was, any other ideas what I could do?
Did they fixed the daily quest bug?
Data is fine but cable and wifi are giving blank login screen without interface again
are u on pc by chance (sorry too lazy to scroll through replies)
It does this both on pc, phone and switch
When i try it on phone with data inszead of wifi it works normally
Internet for all these three cones from same connection
is ur wifi being weird with anything else like youtube or other websites?
No, other stuff works absolutely fine
Twitter is bit slow on pc but otherwise everything is normal except sky
I personally would run a speed test to see what your download speeds and ping are, cuz I've had moments where my Wifi randomly decides to be slow but I don't notice it until I get on Sky, then I do a speed test and it turns out my speeds are terrible
do me a favor and do this with ur internet https://www.speedtest.net/ if anything this sounds like an issue with ur service provider
I just did turtle and none of the darkness on turtle or the giant clam spawned in for me
aur naur
I just wanna do my dailies 😭😭😭😭
might've been a server merge, check around the path of the turtle to see if u collect any invisible wax 
nope. Even left and spawned in a different server to check. I'll just try next turtle ig
How do I enter the two embers of the past?
Do u have to review the memory or is there i place i can enter on my own
just came to say that i opened the game again and now i can do the dailies, once again, thanks for helping me ^^
I have phone data from same provider as internet tho and as I said, data works fine
if u mean the seasonal area, u can visit the vault elder's lantern in the beginning of vault once u have completed all quests
if u are still working on quests, u may visit the same lantern in the cinema
Are those numbers for your data or for your internet?
thank you
i try to gift darknewss cape but can't see in the friend tree, anyone knows what could be wrong?
cable
you have to be in the cinema where the darkness Cape can be purchased to gift it to a friend. are you in that level or somewhere else?
lemme do wifi one on phone too
ur ping latency is 61 ms, which is pretty bad for sky according to tib in this message #questions-and-help message
Is it possible for me to know when I started playing this game?
!support - use the link provided by skybot to ask TGC support when your account was created
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
u can check to see when u downloaded the app on ur device. i forgot how to check on google. or like magpie said contact support
I had reinstalled it many times though...thank you
How to Find Your Sky Birthday by Tib
#questions-and-help message
How to Know When You Installed Sky in iOS App Store by heya heya heya
#questions-and-help message
(For Switch Players) by definickly
#questions-and-help message
How to Find Your Sky Birthday for Switch Players, Alternative Method by Aira
#questions-and-help message
How to Know When You Installed Sky in Google Play Store by neyow#9572
#screenshots-and-videos message
And if all else fails, you can ask support, and they can tell you your starting date!
Just to add in case ur iOS, if u go to App Store, click on ur profile on top right corner, click on apps (right above purchase history) then my apps, and search for sky. It will tell u the first time u ever downloaded it
I'm considering making a guide for an alternative method for finding your Sky download date on Switch since the one Definickly showed doesn't work for me
~~also condsidering making one for ios cause tib's suggesting is to check itunes on pc....some people dont have pcs
~~
yeah imma make one gimme a few
ill paste a new one to use for future copy n paste thru discord search function if u guys do
None is showing up for me
it probably already auto updated! if ur able to open sky and play that's usually a good sign it's already done
Ohk
It should say 0.30.8 at the bottom left when opening Sky. If it still says 0.30.7, reopen App Store (saw u have iOS role) and try opening the apps description. For some devices that will trigger the update button to actually show
Ok now it's showing yeah
How to Find Your Sky Birthday for Switch Players Alternative Method by Aira
If you're like me and your Nintendo Account uses a parent's email that you don't have access to, here's a way to find when you first started playing Sky without needing to check any emails
- Sign into your Nintendo Account on the Nintendo Website
- In Account Settings, scroll down to Privacy and Other Settings
- Scoll down to Services Using Account Information
- Navigate to Sky: Children of the Light
- Open the dropdown menu
The menu should show you the date your Nintendo Account was confirmed
Hope this helps!
Done
Hello
Edited w Aira's guide!
Did any had any issue of logging in the game
How to Know When You Installed Sky in iOS App Store by @gleaming lance
This is in case you don't have a computer to check iTunes or just want to be a bit quicker 
-
Open your App Store and locate your profile in the top right corner of the screen. Click on the picture
-
Locate where it says apps on the next page. Should be right below where it has your iCloud info and Game Center username
-
Click on My Apps
4: Click on the search bar and type in sky. Do not put a space after it as the search is very specific
- Locate sky: children of the light from the list of apps (if there are multiple) and check the date. This date represents the first time you ever downloaded the app. Even if you download and redownload it will show this same date.
first guide ever 
I'm not at the moment, what do you see when trying to open the game?
And later told me to wait maybe the dev will fix the bug
And this happen to me right after i update it
It just closed suddenly
Also added the iOS guide (I'm not gonna make you get tagged every single time it gets posted
)
Never seen that before, I'm not the most familiar with Android
Do you have your account linked to any methods, like an email, steam, etc?
Yeah i hv
Maybe just try doing what it asks then, clearing the cache then reopening it and logging back in? I'm not sure what would cause this pop up, but maybe the update installation did something
Is there anyway I can get seasonal candles for answering questions and feedback thing
same for me on pc version
Nope. Season candles can only be obtained through dailies, collecting the bits of wax in the daily realm, from the statue if you own a season pass, or by purchasing them with money.
no, the occasional surveys sent to mobile players only provide normal candles.
What's the max of each sand castle part can we get?
from the spell shop? each one is an individual prop, you can't buy more than one (if that's what you're asking)
i thiiiiink in like shared spaces i wanna say up to 8? but im not tooooo sure
We can get more castle parts. I was wondering what the max was for each part
I believe up to 8, as Heya said
yep wiki said 8
rechecked the patch notes, and i was right it's 8
Is the sky dailies bug fixed just yet?
8 of every part? That's a lot. I'm about to have a Kingdom 
seeing multiple messages saying that people have been able to clear them, i just did it with no issues
@anbu0918 Thanks. I’m not used to discord so it takes me longer to do a report. The 1 minute response time is unhelpful, especially for disabled folks and people whose first language isn’t English.
i would #contact-the-mods to let them know! they are the ones that handle sky bot
Thank you. I’ll let them know. ✌🏻
are u referring to the projector of memories? should be in the in game store
Is not
can you clarify what you mean by "monitor"?
The projector I guess
!webshop u can try the web shop
Thank you find out ♥️♥️
so, your question is not related to the #roles channel?
that was someone else
Thanks
It was me who ask about roles 
hey, some one have the problem that doesnt let them play sky in computer, like i open the game but it closes
#pc-questions
can help you further.
Is it a bug?
Hello guys, is there a way to achieve today’s « follow a friend » quest with a spirit rather than a friend ? All my friends are either offline or unavailable.
no, but u can ask in #looking-for-group-live for in game help 
Looks like you landed oob. It's not a bug per say but a hole in the colliders or map itself that you slipped through. You can go home and return to get back
thank you, much appreciated. it worked!
!turtlewhen ?
A resident Light creature emerges periodically from the deep waters of Sanctuary Islands to seek help from Sky children, rewarding them with Light up to a certain amount each day. 🐢
☀️ Event times : (These timestamps are in your local time!)
<t:1745653800:t> 》<t:1745661000:t> 》<t:1745668200:t> 》<t:1745675400:t> 》<t:1745682600:t> 》<t:1745689800:t> 》<t:1745697000:t> 》<t:1745704200:t> 》<t:1745711400:t> 》<t:1745718600:t> 》<t:1745725800:t> 》<t:1745733000:t>
does anyone know how often the sunlight wax orbs spawn in?
Yes you dropped out of bounds somehow
Many deem it fun though in Sky to explore these
Daily for the duration of the event
The ones close to the water are visible all the time, 3 more Tickets 🎫 can be earned by taking 3 photos still
i think they meant specifically the ones that give regular wax at the campfire 
Well wax also is daily
I forget that there are "orbs" in both "sunlight" areas this year. I meant the burnable orbs last year's area by grandma
Even the treasure candle is
But thank you regardless!
I forgot to specify sorry
OHHHH i know what u mean, i noticed at least every few minutes, havent actually sat down and counted
Yes i thought so hehe
I remember i called them either orange(wax) or blue(ticket) orbs.
Am I supposed to get a cutscene? This is my first time going in, but I didn't receive a cutscene like I saw others get.
so i used the seasonal candles calculator, what does it mean by extra candles at the end of the season? i'm not sure if this has been answered so sorry if im bothering! 
the cutscene with the elder? that only happens at certain times lemme see if i can find them
you need to enter the room as soon as the time strikes either :00 , :20 or :40. if you go in early or too late, it wont trigger
You get the vault elder cutscene if you enter at :00. For instance if you leave and come back in within 20 seconds you'll get it
Time's up
you can enter at XX:20 for the next cutscene
Which scene did you expect then?
They’ll turn into normal candles once the seasons over, so it’s worth getting them 🙂
those are the candles that u will have left over from the season, which will convert to regular candles once the season ends 
Is it possible to gift my friend the krill and manatee bundle? (The head and tail accessories)
yes. as long as yall have been friends for at least 72 hours, then both of yall stand next to the mannequin in the cinema, and it should give u the option to gift them
If you unlocked the gift node about 3 days ago you can, and stand next to the the mannequin
Thank you two!😊
thank you @faint lake and @gleaming lance
!!!!
Can someone explain why my game crashes 5 seconds after loading after i closed game during eye of eden cutscenesz
and how to fix (ty)
My friend keeps getting server errors.
Is she the only one?
My game is currently fine 
They just announced a hotfix on the socials, I would suggest you updating them if you haven't
i fear we'll need more info than that
are you pc? mobile? switch?
i'm not sure how it works but it sounds like you closed the game during an active event would might've screwed with it
do you have a picture or video of your issue?
Hai hai everyone
Is any one else having issues trying to speak with typing to their friends?
Yesterday it was working fine for me, but today they can only see my messages and i can not see theirs.
I have chat's unlocked with my friend.
i am on PC Win11
PC windows 11
i cannot get a picure of my issue via it just crashes 5 seconds after i join though it does look like its trying to teleport me to somewhere
voice to text on pc is horribly optimized...i dont recommend using it in the first place....
but other than that I would ask in #pc-questions as the peeps there are much more knowledgeable about why
its only using keyboard, i already discovered voice to text isnt great.
but i will go there!
oh sorry, i saw speak in ur original question and got confused 
in that case i would def check ur graphic drivers and make sure they're updated, and when in doubt, restart the device!
all good! i should've clarified it a bit haha
and GPU driver, ah. i have been having issues with it. i am on an older AMD driver because my VR device doesnt work correctly with the newest.
Guess its that then haha...
ohhhh yeah that'll do it, amd is known to have issues with sky's chat because of how tgc kinda....coded it i guess?
Calculating the needed amount of sneep snorp for #questions-and-help... 
i got a bit more info for ya
its strange, i am on a older GPU AMD driver i was on before windows decided to break my items, and beforehand it was working fine.
i have a problem with the login screen, its stuck loading, anyone else have this problem?
have u updated ur game? they just released a hotfix today
im playing on steam and theres no update available, i'll try restarting steam
it is also tuesday, steam maintenance might be starting soon
steam Tuesday vacation, interesting 
if that doesnt work, try restarting ur computer and checking ur internet
i logged in, thank you for your help
ah well
#pc-questions can probably help more as they're the more techy side of questions
Can anyone help me do follow a friend?:3
Ded chat moment
Skybrah's fun fact of the day: 8 hours of sneep snorp a day keeps Dark Dragons away 
Aw man..I sleep just 5-6
hey, does anyone know whether we’re gonna get some compensation for yesterday’s bugged dailies or not?
At this point in time it seems that compensation is double candles next week
This is gonna sound made up but it isn’t
A year ago I won the poll of the week, I had personal issues and wasn’t able to respond to the person quick enough as I wasn’t allowed to use any social platforms (it was for medical reasons)
I wanted to ask if there is still hope or if I won’t receive the reward ever because it’s been to long 😭
Is there a problem with the Mac book that won’t allow people to see the projector of memories? My friend doesn’t see the play button at all
i see, thank you for your response!
might be too tall. ongoing issue in #known-issues
Does that device support the cinema?
Since it’s the iOS version of the game, yes, it does 
Ahh thank you for answering I was unsure if it supported it lol
That’s weird it’s not showing it hmmm
If it's supporting the cinema it should support the projector as well 
Most likely it's just the current #known-issues that the play button is not showing up for taller avatars
As cyburnya said
I want to reflect one thing, that is why yesterday's task was completely unfinished. 😭❓
Ohhh I didn’t know that the play button can’t be seen my taller avatars! That makes sense because I’m short while my friend is tall Ty to both of you!
Is the monocle face accessory from a spirit? If yes, which?
are we not getting compensation for dailies being undoable the other day?
There is no official announcements outside of the acknowledgement of the bug in #known-issues
All we can do is wait for an announcement 
The monocle accessory is included in the dapper trio, an IAP from days of style. (14.99 USD iirc)
The trio comes with a suit outfit, a krill themed tie and the monocle
Alright, thank you! 
Guys I’m being honest I’m really confused right now who can I ask or where do I ask, (I still have the message of the person in my messages folder and screenshots )
#contact-the-mods since this seems highly private, I would suggest asking to speak to a mod about this and getting a reply back so they can help you figure it out
Thank you very much
Hi! Can someone help me please!
!ts
The next Traveling Spirit is scheduled to arrive on <t:1758783600:F> (<t:1758783600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
Hello, I was wondering what is this thing? I might have missed a message or something
Dye 
Does anyone happen to know which spirit this is that im missing?
I genuinely did NOT know i was missing one
if this is even a spirit its just casually floating across my map a little
It is a random color dye, it’ll tell you which dye color you got at the moment you buy it 
Ah- interesting
Thank you for the answers 
oh lmao its a bug!?
I was running around everywhere! LOL
It’s says for private stuff I should text a moderator, now I’m a little lost here how do I know who’s a moderator
The moderators will see what you report so I'd say you should submit a report asking to speak to someone with a quick summary
I see do I submit the report just at the bug report or anywhere else?
Just type in your first message in the #contact-the-mods channel and you'll get a dm when it's seen (if you have dms on)
Thank you for your help
Np 
Anyone else's hair doing this?
Are there any patterns in travelling spirits? As in; accessories for 'male' skykids etc or is it just random?
is the bunny accessory not available this days of summer?
It comes along with the days of moonlight event, so no. No with the summer event
Yes, it's not with the summer event but moonlight
Random
hi i just got back after months of not playing, im at grandma, where can we get free samples for the event? also idk how this event works
Go home see spirit with pot in their head, they will take you to area in vault
See spirits there, many pics to take. Also things to buy from kid with pot in head
Also tickets are orbs in the beach too
where is the free samples for the forest/grandma area?
If you're talking about last year's days of sunlight, grannys doesn't have spells this year. It's located in the vault like what parsed said 
i haven't played in months, maybe a year so idk what that means: do we not get free samples for events anymore?
Every event has samples (spells)
go to the guy with the bucket hat next to vault. There's a box of spells in the event lcoation
Members here don't know when things will happen unless its been announced in #news. Best to Wait And Find Out (wafo) in the meantime. Hmm, kind of sounds like waffle when we say it together 🧇 
people will know more than me about whats going on, that's why im asking
how do we find the extra tickets pls? bonus tickets, im walking around and i don't see any
It's near bonfire.
all 15? which bonfire pls and what do they look like
I've been playing for years. As far as I know, I'm up-to-date one seasons. But there's a little blue man on my map. It's in the ground floor of the Vault of Knowlege. Is there a new Spirit I don't know about ?
For this event, you have to take pictures of 15 things there are no floating tickets
oh okay thx 👍
Is there a map shrine for the 500-years-ago area ?
Where ? [later] oh. Forget that. I found it before. It's the one with the kid hugging the little animal. Thanks.
Read Skybot's message. We are not devs, we only know as much as other players and what the devs tell us. We don't know if the Sunlight area in Vault will stay just yet, hence WAFO
Also to be more specific, there's a Spirit that will give you the specific objects you need to photograph for bonus tickets
I wasn't able to get the seasonal candles yesterday, will there be a replacement?
Same
There is a Double Light event coming up that most likely serves as compensation, but otherwise WAFO
Thanks^^
I've been revisiting the Troupe Greeter's memories in Isle of Dawn, but it's not showing the spirit appears in the home area for me ( Aviary. ) Is this happening for anyone else?
How do i flip this to the opposite way?
It is a seasonal spirit. You must wait for them to come as TS in order to access their complete friendship tree and everything that they may offer. 
For now, you can only relive and get their first expression level. 
Ohh o.o
Once you finish The Eye of Eden, you can relive past seasonal spirits to get the first level of their expression 

You can read more about this feature here: http://bit.ly/SkySeasonalExpressions 
The only option is to use something that's facing the wall to orient it. Furniture only rotates on one axis
They're seasonal spirit, they won't showing at the constellation since the season has passed.
You can't 🥲 I'm sad about it too, but we can submit feedback for more curtains. 
How do i complete the last quest for season of the two embers? 
you can't really flip it, but you can try placing it backwards. to do so, you need to use props to create a surface that faces the opposite way, and then place the curtain there
I recommend the freebie bricks as a starting point. remember that you can add and remove props to create more space to work with, as well as help with visibility
(of course, this is dependent on the exact area you're trying to place the curtain. if it's a flat surface, you may be out of luck)
Press the quest button, it'll transport you to vault. Go left (iirc) and meet the elder that's waiting for you
Why is my sky stuck on black screen
which cape that they called veteran cape?
There's no specific cape , but generally many ult capes are considered vet capes such as

Actually idk about revival I don't remember when that came out 
Moth cape is true vet cape 
Revival was earlier than Ncd so
and Ncd is still relatively new (2024)
i wish i could see more people wear revival cape it's so pretty
Maybe ultimate cape from Season of Rhythm?
There wasnt an ultimate cape from Season of Rhythm
(it was the owl hair and mask)
Oh right mb
I was thinking of the ult cape from Dreams 🤭
I get them confused too
very birdy
Then Manta Cape from Sanctuary it is!~~ I think ~~
I would consider Gratitude mask to be a mark of fossil Veteran
Is there going to be a new season already? Where is part two of the season? I thought that there was going to be two season passes for one season?
Actually wait, just to confirm, you're not asking about Bereft Veteran's cape right?
and you're asking for "vet status" capes?
!wafo don't know where you heard that, but any production on part 2 is completely unknown to us 
Members here don't know when things will happen unless its been announced in #news. Best to Wait And Find Out (wafo) in the meantime. Hmm, kind of sounds like waffle when we say it together 🧇 
!granny
The actual name of the cape is veteran from someone told me, not the status if someone is a vet or not
Part 2 of the season will be available first half of 2027 via an interview
!granny time
!grandmawhen
Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children. 
Event times : (These timestamps are in your local time!)
<t:1745652600:t> 》<t:1745659800:t> 》<t:1745667000:t> 》<t:1745674200:t> 》<t:1745681400:t> 》<t:1745688600:t> 》<t:1745695800:t> 》<t:1745703000:t> 》<t:1745710200:t> 》<t:1745717400:t> 》<t:1745724600:t> 》<t:1745731800:t>
TYSMMM
2027 what the konichiwa.
ohhh okay then yes Bereft Veteran might just be the spirit cape ur looking for! 
All the capes are named after their spirits
in this case "bereft veteran" has a cape called "bereft veteran's cape"
ah Thank you all
!ts
The next Traveling Spirit is scheduled to arrive on <t:1758783600:F> (<t:1758783600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
Ohh I saw online that some people are using a bug with blue bird's second mission to get wax? Anyone knows anything about this?
isnt that the first Blue Bird quest? 
Not sure which quest that is 
Thats the 1st Quest
Think I read wrongly, it is the first quest. But anyone knows about this bug?
I'm quite sure that's the first one
in that case, it isn't a bug? Cuz during the quest, everyone did get 4 seasonal candles + these candle cake wax
Let’s go watch the performance together!
Also that is technically an exploit, I don't recommend discussing about the bug
It is?
I thought everyone did get it if they did that quest?
Everyone who does the quest will get the bonus wax only once
Oh yea I meant it once! Did they mean people are using it to get it infinitely? 
Yeah, once a day 
Huhh then that's a very report worthy. Quickly report it to TGC via support
If they’re doing that, it could be against TOS, cuz it’s only meant to be once when you do it the first time and that’s it
Oh
then my bad for misunderstanding, that shouldn't be happening if thats the case
Thanks guys 
Don't share this info outside this server, just share it in your report to TGC only to prevent more people misusing the bug
is there any way to scan star features on pc / laptop ?
unfortunately no 
unfortunately star pin requires an "antenna" in a functional sense (too much tech jargon i skimmed it). computers don't have those to scan the pins so no 
no, it's a matter of how the STAR pins are able to be read by devices. the best workaround i've seen is to scan ur STAR pin on a mobile device in an area where spells are not available (nesting workshop for example) and it will save it as a spell in ur spell inventory. u can then log on pc and use it
GUHHHH,,,,,,,,, 
PC/Laptop is not equipped with an NFC reader; therefore, you can’t scan your STAR pin on this device.
want to add on that even buying an nfc reader for ur pc wont make it compatible
Precisely.
following up the others, it could be worth a #live-feedback suggestion though to add the STAR pin option for those who do have a connected external NFC reader? i dont know a lot about how scanning one would work using one externally, but surely its not a bad idea nonetheless
Hey all, I’m trying to get the 5 tickets for today, but I don’t know how to teleport to the spot
There is no more teleporting to a separate area once you're in Vault; if the NPC wearing the bucket hat is on the beach, walk over there and wait a little bit. It should eventually trigger you to take 3 photos just of the area. No specific focus, just any 3. Doing so will award the 3 tickets (+ the 2 from wax on the beach)
Ok so y'all help what is this for I've been wondering for way too long #screenshots-and-videos message (idk how to work around discord fully so bare with me)
I bought some summer stuff for days of summer and my device died and the purchase won’t go through now
dye
buying one gets you one random dye jar
where do you guys sunlight items now
Ohhh... That makes sense..
Can anyone tell what this is ?
!support i suggest trying to restore your purchase using the button or contacting support to get a refund or get you the item
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
looks like MAYBE someone (in another language) dropping shard locations with dates?
i can cross reference with the shard site hold on 
Shard Schedule for September 2025 by Christian
#seasons-events-chat message
Ok
My brain is hurting I need to leave this channel 😭
ahead of you there
screenshot taken from Plutoy's website!
seems like io got there too

where do you guys sunlight items now that the spirit moved?
it's so
vertical and squashed
but the names of those places are so odd and my brain is tired so i can't 
(Hermit Valley was one of the ones that translated correctly, so thats the date i used)
the spirit with the bucket hat is still in the same area, just on the beach now!
same place as always. i haven't tried today, personally, but i assume you're just able to go over there through archives entrance now?
ohh okay, i think they kept prompting me to travel so i got confused. thank you guys!
Does anyone know generally when Halloween comes to Sky? I want to be sure to save up enough for the event ✨️
there's no dates as of right now but generally it should come after moonlight and style, so perhaps a month or two at most. i'd suggest saving ~400 candles as that's roughly the amount they want for cosmetics
whats the tiny blue person figure hovering on the sky map? i teleported home from vault and when i accessed the map marker at home i saw the said figure hovering from where i teleported
it's a spirit in vault, yes? bug 🐛
lol 
hello everyone, can i ask have the daily tasks got fixed yet?
What’s supposed to be the next event
As per patchnotes : Days of Moonlight
!moonlightwhen
From <t:1759129200:f> through <t:1760338740:f>, Days of Moonlight invites Sky kids to explore the starry skies of Crescent Oasis. Use the special mediation pads in Home and the Aviary Village event shop to reach the event area, where you can hang lanterns and solve riddles 🌕🏮
🔎 More Details: https://bit.ly/PatchNotes0305
Game doesn't let me do my daily quests yesterday, but today I was finally able to do it
How do i find the npcs working out? and join them do i have to finish the quests for them to appear?
Where can i find Tender Toymaker? I can find them in it's tent nor the market
Hi, wanna ask about this spirit. Where to find it? I went to two ember realm from the vault but ended up in the cinema instead of the wasteland.
You can access him through the lantern in the left alcove on the cinema
You should've gotten instructions in your inbox to get to "Scarred Sentry", but the simple instructions are to
go through the market after (or before) helping toymaker all the way to the back gate. He looks a little different than the other guards
vault elder's lantern? for mission? ive finished it all ig
I haven't checked but i guess you can get to him through there yes
sentry is still by the back gate (or he should be)
oh alr imma try,
oh wait which mission for toymaker? i forgot
Hi guys, is it a glitch? Why do i hop instead of sliding at this part of the race?
It’s a bug with a windwall that slows us down from sliding in that spot, it’s been buggy like that for years, I’m still hoping they fix it and let us slide normally like we used to there.
The moment I log in sky, a 4 barrage of task appeared before as my day is done
Ignore the task below
Yes they all auto completed if you tried to do them previously when it was bugged
Sorry is 253 the maximum wl count?
yes
flying up seems to fix it for me
Flying is how we avoid most of the slowdown, ye that’s the best we can do to avoid it .
Helloo I’d like to know if I can dodge krills with this tent?
Hii!! Hoping you all are having a great day/night. Do you think they will compensate for everyone who lost seasonal candles because of yesterday's bug?
thank you for the answer 🫶🏻
we don't know; we're just players. let tgc know how you feel in #live-feedback
Is there a place/post/list with all the commands fro the Sky bot? so i dont have to be always askign about specific commands here everytime
There's no such thing
And users are discouraged to make skybot command lists, this is to prevent spam
uhhh ok?... then may I ask for the command for when the next ts is happening, or an answer for that question
!ts
The next Traveling Spirit is scheduled to arrive on <t:1758783600:F> (<t:1758783600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
There's also !specialvisit for when those get announced 
is there a new spirit or bug?
This is a channel for question please go and ask in #looking-for-group-live instead 
Oh okay
Can you get hearts from shared spaces?
If the person viewing it decides to gift you one, yes
<@&600489743716712458>
Thanks, Io!! 
Hello Boatgirl, you are welcome 
!ts
The next Traveling Spirit is scheduled to arrive on <t:1758783600:F> (<t:1758783600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
We ask everyone to please post only in English on this server, @tepid merlin. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.
The recent memory crystal (light encounter movie and after-view experience) cannot be placed in the private space in the room editing mode. I want to know the reason. Thank you.
This is not in the space editing configuration here.
The Projectors of Memories is not allowed to be used inside Shared Memo-ries/Shared Spaces and the Nest. Here is the official response from Sky Support.
#known-issues message The Projector of Memories is currently bugged and does not work properly in Shared Creations, including Nests. You'll have to wait for it to be fixed
Is there a way to fix the lag in hotspring? Or it's just my device.
Do I have to watch the sky movie ingame or is there somewhere else I can watch it? Also only the first part is airing right?
Kindly report the bug. 
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
I see. Thank you for your answer.
Only available in-game.
What about the parts? Only part one is available right?
Yes, only part one is available; the complete episode is already available as well.
Episode?
Did you not complete the entire seasonal quest?
I advise you to complete all the seasonal quests; this is to prevent spoilers. Good luck 
Okay
You can earn five candles a day, (1 from the four seasonal candle bunches, and 4 from the daily quests).
If you buy the pass, you will receive 30 seasonal candles, and can earn 6 seasonal candles a day.
It's up to you but I don't really recommend buying the pass this late.
If you really want the Ultimates you'd have to buy 14 SC bundles for a total of $69.86 USD
will we be rewarded for the candles we lost yesterday?
try logging in. i log in earlier and i completed my quest
Somebody knows the melody name from shops in aviary village?
!ts
The next Traveling Spirit is scheduled to arrive on <t:1758783600:F> (<t:1758783600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
Cool. I received today's candle. But how about the day before. 😭😭😭
hello where is the item tree for the summer event
hey guys where can i find this string of lights? it's not a nesting prop no? 😭
You can find some on the bulletin in aviary or behind you on the pier in old home 
ohh thank u so much!! omg im so dumb LOL
🩵
Tiny little string lights 
^^ so that i may see the prices of the color capes
Is there a way I can change the instrument that's assigned to this prop?
The thing you get items at? The kid with the bucket hat that takes you to the event space had it all
Equip another prop in the wardrobe, then equip the instrument stand again and place it down again, then you can select another instrument.
no like the item tree, i can’t see the prices yet
from the sky wiki 
thank y
Flashbang 
ohh thank uu
Guys I can't hear anything in Sky, it's been like this for a couple days now. I already checked my settings and the sound is on but still, I can't hear a thing. Every other app on my device works fine with volume but just not on Sky 
Am I the only one having this problem?
My sound is fine, maybe you wanna file a bug report?
if ur on ios did u check if u have ur device muted? If not yeah should file a bug report
Thank you guys I will do that 
how do u get hearts again? i haven’t played in a bit. i have 10 now and need 20 more in 6 days is that do able?
Are quests fixed?
where can we try playing cello?
10? Yes absolutely
all seasonal quest guides can give you hearts in exchange for candles which should be plenty if you haven't completed them all
where does one find the guides again? 
this season is the two souls right?
Hmmm many of them are located behind the gates you need spirits collected for
sanctuary islands, prairie peaks, treehouse, village of dreams, etc. Most of them are just standing there
And yes this is season of the two embers: part one (don't ask where part 2 is nobody knows yet)
any clue where part one is?
hi, please help. I can't enter the game, when I start it this splash screen appears and nothing else shows
It should in the cinema. I don't remember if you need aviary or the cinema completed, but there should be a lantern on the right side of your portals?
nice thnks
When is the next ts
Your Internet connection can't load sky
!ts
The next Traveling Spirit is scheduled to arrive on <t:1758783600:F> (<t:1758783600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
thank you for your reply
you can only light a friends constellation once a day right? why is it that some of my friends when i light them once and than restart my constellation again.. their stars are shown as not lit.. HAVE I BEEN BLOCKED?!
Generally speaking - some issues to connect to sky servers for whatever reason.
Your nickname suggests you may be Slavic in which case I must mention - RKN is blocking access to AWS(Amazon Web Services) and that's where sky servers are. So this could be the reason
No, blocked would look different
What you describe is either bugged (happens sometimes) or you got removed from friends by that person but not blocked
how can they remove me?
Uuuum, what?! What am I supposed to do here? Also I can reach those
I don't live in the region you indicated. So maybe the problem is with the internet connection, but I thank you for explaining the possible reasons 🖤
using the unfriend feature (trash bin icon when you select a friend in your constellation)
how do i get this accessory ?
it's in the cinema on a mannequin
can i still warp to them?
What is this that's coming in 5 days ? 
no, if someone removed you, your constellation star is removed from their constellation, and you will never see them as online
when/why did tgc remove a jellyfish on the path to the forest temple?
(from wiki) the very top icon
ohh cool THANKS
Fair, I heard Kazakhstan also gets that issue from there which is... Fun and odd but yeah
Hello when i try to gift someone else the system told me they already own this item,but they dont this problems are in steam and nintendo switch and my iphone,can someone help me?
what's the name of the second song (after Constellation) used in the Eden credits? (yes ik I've already asked this)
I from the Czech Republic
@errant temple Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server
Its bad internet connection, I fix it)
Hmm yeah, then I doubt that's the reason, then it's just bad connection xd
That's when sleepy merchant leaves (will return when thatskyshop opens again)
its still told me "u alrdy own this item"...please help
!ts
The next Traveling Spirit is scheduled to arrive on <t:1758783600:F> (<t:1758783600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
i thiiink it's The Light Beyond (please correct me if i'm wrong)
do we have any clues yet for next ts?
clue's on friday 
darn, two more days
thanks for answering 
Have they tried to restore purchases ?
Have they tried to restart their game ?
Are they sure that they don't already own this item : can they check in the closets ?
I finished all the quest of the season I’m trying to get the items of the toy maker spirit but I can’t find it
You can find all the spirits from the season in the constellation of the season, which is between forest and valley constellations 
~~Hi Jay !
~~
hey!! how short can you get using the permanent height alternation spells? can you get as small as chibi or should i stop attempting?😭
Yes it’s almost as short as chibi just a tiny bit taller lol but you can’t really tell the difference
thank you!!
You can also have a look at the following guide by Clement to know everything about height
!
#questions-and-help message
yeah they dont alrdy own this item,and they tried to restart and restore
Helloo I've a question..
- I've 20 season tickets left -
-> do I buy the candles??
-> let them be (if so, will I get any benefit after the event is over??)
event tickets don't ever convert into anything after the event ends, they just disappear, so i'd recommend spending them all on dyes before it ends 
Thankyou
yeah just cant buy snack kit and woven warp
What would that be?
Just bought this cape cause I liked the colors under it. How come now that I have it mine only has one color under?
Snack kit and woven warp ?
Did you try dying it?
This cape likely can not be dyed as it is an item from a collaboration 
I don’t know anything about the dyeing process. But the first picture is how it looks on the stand before purchasing. Now I’m wearing it and it’s not as color underneath. : (
The most probable is that the display on the mannequin is slightly different from when you wear it yourself 
That would be bullshark and false advertisement. 😐
Let me check with the spell
Guys my dum ah bought tickets for eden candles instead of using the tickets on dye
Okay.
Well you now have more tickets to buy dye I guess
When does the next ts come?
!ts
The next Traveling Spirit is scheduled to arrive on <t:1758783600:F> (<t:1758783600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
No spoilers yet?
yeah its this event's iaps
Hints are usually given on Fridays 
Alr tyyyy
I'm already broke what's the worst that can happen 
I can't send it to my friend in the game, and when I buy it on the website, the button disappears, but we don't receive the item.I need to give this day's cape to my friend, but I don't dare to use the webshop now, and I can't gift it in the game.
If it’s not worn as advertised will they just let me get a refund? : P
I wanted it for the colors and the colors aren’t there.
daily activity for photography, it gives you tickets
i refunded the white journey cape bc of it too and it worked
(it was warm white, i didnt like)
!support Here's how I see the colors, it seems to be slightly different indeed
If you'd like to refund follow the steps below ⬇️
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
Where did your friend check to see if they already have the item please ?
ehh..no they are not already own that item,becoz that item still in the store and not in theirs closets
Where is this cape from and how to get it? Pleaseee
I was asking where did they check, but it's ok 
In that case the best to do is to contact support because it looks like a bug, the link is above your message
Thanks. That’s so disappointing. The cape is so beautiful.
Go to the cinema, there will be a mannequin wearing it, interacting with it you'll be able to buy the cape 
oh ok il try to contact them thank you very much!
How do I view or find the spirits of the new season in order to purchase the cosmetics using season candles? Do I have to redo each memory? 
You can use the constellation of the season
If you didn’t find all the spirits, you can go back to past wasteland with the elder lantern at vault spawn
I was just at grandmas and the game froze with server errors and said “game data is corrupt” and “please reinstall” and had the sky logo. Is this normal?
Idgi
what's vault spawn? When I use the lantern it takes me to the darn cinema
Hi how do we get to the seasonal area, I just got the ultimate cape and was wondering if I had to go through the quests or anything again
When you enter vault, that’s vault spawn
The last season quest makes an staircase appear in it, so it’s just
Enter vault-> climb the staircase -> interact with elder lantern
how many times could we buy the random dye spell on the sunlight event?
No, it’s a bug
Restarting the game should fix it
Go to vault -> climb the staircase -> interact with elder lantern
Ah okie I restarted and seems okay, ty!
wish the lantern at home would do this instead of sending me to the cinema...like what for 😵💫 ngl I thought the summer spirit at home was the new season for quite a while & the lantern to the cinema was just a "special" event or something
gosh this corrupt bug is so annoying 😭 when will it get fixed?
hiyaaa
wanted to ask if there's anything special we can do inside the temple in the old GW where we need the cape to go in? it seems kinda empty and boring and not really worth an ult cape so far
looks at the ult capes that has 0 special ability 🗑️
all quests are completed?
yes

Hi everyone, does event tickets will change to candle after the event end?
Hey, is anyone else having trouble opening Sky? My phone says the app is bugged and I should wait for the next update. Should I reinstall? 
How do get the star tag. I got the opportunity but someone my phone freezed. Now I can't get it back. Can someone help
The temple gives you some bonus wax in the pool when you relax in it.
At these exact times xx:00, xx:20, xx:40, enter the temple and you'll be treated with a special cutscene and a bonus 10 hr long spell :)
woahh wait i saw that cutscene recently, so confused about it
It's the only times we ever see the vault elder
okay i think. i saw the wrong cutscene
To properly see it, enter at the following times xx:00, xx:20 and xx:40
Hey everyone C:
Wanted to ask what happens to the remaining event tickets from this event ? Are they going to be converted into wax ?
Oh ok :c thankss
Leftover event tickets poof into nothingness. 
Hey guys, Regarding the 4 daily quests yesterday.When I logged in and tried to release the spirits in Prairie, share memories with the spirits in Prairie, light candles, or look at the trees in Prairie, nothing happened 🥲 so I didn't get the four season candles.I logged in twice and tried again to do those daily quests but still nothing happened😭I think it's a bug, but I reported it and TGC hasn't compensated me for the 4 seasonal candles🥲What should I do?Has anyone been in the same situation?Plz help😢
Tap on your Profile > Edit Profile > Server Tag and look for specific server tag you wanted to choose then Save.
i heard this hairstyle is permanently available, but how do you get it?
Go to Alice Area then find the mannequin that sells the hairstyle.
Find any shared space in your home space/ aviary, there should be a small door like prop. Use it to get into Alice collab cafe and there you'll find the hairstyle on a mannequin
What's the total amount of wl in triumph?
17
The price is 150 candles in case you wanna buy it
At the doors for racing in the Valley of Triumph, there are shared memories where it shows a player holding a block and it says it can help you skip the race. I've tried to look up what I should do, but clearly I haven't worded it well enough for google to understand what I'm asking.
What am I expected to do to have this shortcut work?
i do not recommend using any shared memories that warps/teleports you somewhere, as they are abusing a bug and is considered an exploit- it might also get recognized as hacks and you can potentially get banned
hello, has the tlp rerun happened yet? bc i j got the news now and id be devastated if it did agh
you mean the one from days of bloom... 6 months ago? 
OH NO I’M FINISHED 😭😭😭
i’ll pray for another rerun uuu… tysm 😞😞😞 should’ve been a returnee earlier
Hey guys, do you know where I can find the jellyfish hat and the dress on ios device? My friends see it in vault area shop but I can’t
you should be able to see it through settings > shop
In any area or vault event area only?
you can access the shop in any area by going to your settings
https://bit.ly/Hotfix_0308 it should've been fixed by now
does blue bird’s first seasonal quest still gives wax when replayed? 
Oh I needed an update, thanks! 
no, i don't think so (correct me if i'm wrong)
nope, only the first time
Nope. Only once
okiee thank you! 
where do i find these?
Days Of Sunlight alternative photo locations by TheGameShaker
#questions-and-help message
hi how do i link my sky account to my steam?
im done putting my steam while on mobile
but it keeps saying successfully unlinked from this account..
If you use Facebook login, link another method which is not steam or Facebook, and log in with that first. Then try this:
Steam linking says Successfully Unlinked by Elysian 
#pc-questions message
i think i just solved it now, thank you!
!riddlemethis No, days of moonlight
From <t:1759129200:f> through <t:1760338740:f>, Days of Moonlight invites Sky kids to explore the starry skies of Crescent Oasis. Use the special mediation pads in Home and the Aviary Village event shop to reach the event area, where you can hang lanterns and solve riddles 🌕🏮
🔎 More Details: https://bit.ly/PatchNotes0305
Hi Ceverine and Pingubot!

does anyone know how to fix ascended candle bug when you die in eden? i dont get any candles :(
what does this symbol at grandmas mean? its also on the ultimate cape
Hi! When am I able to get the cape recharge buff from the two embers area? I read it was at x:00, x:20 and x:40 but I haven’t seen the cutscene when I went at these times before. Is it only every few hours?
Thanks!~
I think you need to enter the area exactly at those times, not a minute early or late
that diamond was the symbol for the season of belonging (which grandma is from), hmm not sure why tgc used it for the cape design though. Perhaps thats a question for #lore-discussion-spoilers 
Hi Tib!

Hi guys, I'm playing again after almost 2 years hiatus. I last played during Season of Revival. I'm trying to do a candle run and so slow lol. Definitley noticing changes. Can anyone give a short summary of key changes that have happened during the time I was gone? Like what these green butterflies are?
Did you check the ac amount before and after Eden? The animation where it counts up is easy to miss, it might’ve counted before you noticed 
It should be every hour during those times for PST (UTC +/- full hours)
yes i have and even before i went it was 7 candles
and i've went to eden 2 more times after that to see if it would fix itself but it didnt
All about Radiance and dyes compilation by Tib:
#questions-and-help message
hmm
- From season of nesting theres more furniture, prop placing mechanics have changed, shared spaces are a thing which are similar to memory spells
- Those green butterflies are dyes! Added in season of radiance, you can collect coloured butterflies to make dyes which you can use to dye cosmetics
Those things are the major ones
!support in that case please contact support about it, I think it would also be good if you can provide screenshots/recordings of it. And please report it in #report-a-live-bug too 
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
It's not exactly a Belonging-specific symbol. It's also present on other things such as gates, base-game pants, etc.
oh yeah i forgor
It was still used as a major motif for the season which is why it was used specifically for grandma. But otherwise it probably is just a general Sky design element
Tyvm! I'll look into it
hi people, why is this spirit from season of gratitude here (in wasteland)? if i help them, will i be able to access their cosmetics?
No, you’ll get the level 1 emote from it but for the other cosmetics you’ll have to wait for them to come back as ts.
The first few seasons didn’t have season areas yet, so you can find them in the main/non season areas of Sky
noted, thanks!
need help with this quest.. im so lost
https://youtu.be/aElBthVfv3Q?si=QGMnIWEWhU4iF1Du video guide by noob mode
There's two boat, one goes to the hermit. And the other one to colluseum. I think this one is to colleseum
THANKS YOU TWO!!!!
heeyy
Somebody knows the melody name from shops in aviary village?
pls 
Third quest should be the one in hermit village, not coliseum
Ah well, still useful information. I got stuck on the colloseum one
i need help guys, i'm trying to play the game as usually but everytime i lunch the game on steam, it just immediately crash.
it start happening yesterday, before that the game was ok
Is it possible for you to try on another device?
Also please report it in #report-a-live-bug 
That’s a bug where all the red crystals turn into wax pieces. You can report it in #report-a-live-bug if you want
ohhh ok
thats a great bug if it counts towards ur candle, had it a few times too but i do eden too rarely to remember
i would think it does count...but i couldnt see cuz i dont have my candles forged

