#questions-and-help
1 messages · Page 645 of 1
lightseeker and rhythm!!
thank you honey! 
does anyone know what times the 5th anniversary event realms open?
Do you have the wireframe cape IAP?
yeah
i saw the isle realm open some time earlier today but i forgot the time i went there
Anniversary schedule, timestamps and activities with the 5th Anniversary Wireframe Cape by Keru 
#seasons-events-chat message
me and my friend got trapped in eden by malicious players. Can someone explain it and how to prevent it?
i tp my friend and she was stuck in eden. whenever both of us try to go home we were pushed back into eden
she said some people were messing with the moomin tent
It's very unfortunate that you both ended up in Eden and can't teleport home!
There has been an ongoing bug that people can't go back home from Eden, it hasn been confirmed that malicious activity could have caused it.
Your friend might have connected it to the fact that there's an ongoing bug, which yeets (instantly zaps) you to the Moomin tent if you enter the area, but it doesn't work outside of areas, so for example you can't send someone to eden from home with it.
I recommend to #report-a-live-bug so it won't happen in the future so devs will have the chance to know about it and attempting to prevent such occurrences.
Restart the game and (I assume) you'll end up home in storm lock, right? In that case I can provide some tutorials on how to escape Eden. 
How to get out of Eden/Stormlock by Tib
#questions-and-help message
How to get out of Eden Alternative by Currently
#questions-and-help message
How to Escape PNR from Aviary by pingubot
#seasons-events-chat message
If after restarts you don't end up at home but Eden only, then sadly you would need to contact support in-game (their response takes several days) or to go through Eden.
Hi sorry I want to ask will I get my seasonal candle back from doing the daily yesterday? The bug yesterday make me can't get it after I done all the daily, but After I log in again to sky now, my seasonal candle doesn't increase. Thanks in advance!
Today not really, and that bug was fixed on that day - but if you contacts support kindly in-game (and mentioning you didn't know about the fix because of timezone difference), preferably with proof, you can give it a chance 🍀
Ahh got it, I didn't notice they fixed it within a few hours cause the time different, thank youu!!
For the future, if you have issues activating dailies or claiming your candles, try the following:
- log into the game again
- try on a different connection (Sky is sensitive)
- try in old home instead of Aviary (or in Aviary if you tried at original home)
- spam clicking the quest button at the quest shrine also often helps with connection/claiming issues
- the game has been more sensitive lately to connection quality: make sure you have a stable connection with ping lag lower than 35 ms, download speed higher than 35 mbps. You can measure it on speed test sites, such as http://speedtest.net If your connection doesn't meet these recommendations, it's best to nag your internet service provider, or considering different internet solutions
Whoaaa such a helpful tips!! Thank you so much!! 
!turtlewhen
A resident Light creature emerges periodically from the deep waters of Sanctuary Islands to seek help from Sky children, rewarding them with Light up to a certain amount each day. 🐢
☀️ Event times : (These timestamps are in your local time!)
<t:1730015400:t> 》<t:1730022600:t> 》<t:1730029800:t> 》<t:1730037000:t> 》<t:1730044200:t> 》<t:1730051400:t> 》<t:1730058600:t> 》<t:1730065800:t> 》<t:1730073000:t> 》<t:1730080200:t> 》<t:1730087400:t> 》<t:1730094600:t>
Do you know how I can contact support if my account has been banned?
hi so my friend done eden 2 days ago and she was fine yesterday with her wings, today she got telported to "the light" and only spawned with 1 wing, what could be the issue
buy halloween items with candles or save for travelling merchant?
!support - through the website linked below
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
Maybe your friend doesn't have wing buffs? 
If they do, they would need to redo Eden to get them registered.
Hi, i have a little question my friend was banned today saying that he was banned for hacking. He doesn't use hack because he always plays with me
He just shares the account with me so I can farm for him when he works, does this cause a ban?
It's up to you!: your taste, how much you like the items and your candle economy. Choose only those items which truly resonate with you! Also we have a lot of days until the event ends so you have plenty of time to get candles and decide later. 
Account sharing is against ToS and can put the account at risk, but only support can explain precisely why the account was banned. 
Hey Stoat!
Do we have confirmation or experiences from others that they do explain the reason? (Or they provide a generic response to avoid misuse)
I remember seeing it mentioned somewhere. Let me check. 
so, if that's the case, they won't lift the ban? Because they said there was now a waiting period, but he got a permanent one :((
buttt
thank you for the help
I'll explain it to him
sad
ty tho
Temporary bans are assigned for slighter violations, but account sharing is a serious violation.
The account owner can try to contact support, try to word the message as kind and cooperative as possible.
Of course other not known violations could have happened as well. Many players don't know that currency exploiting, using alts for hearts or advantage, sending hearts for IAPs, acting inappropriately towards others can be causes of sanctions.
I see.. thank you anyway
What is this part of the dress? I’ve always wondered and I swear it glows in the dark but I’m not sure? Just asking in case anyone does know 
supposed to be a paint splatter
Ohhhhhhhh 
Can someone help me, when does mischief end? I forgot the !
it makes more sense once you look at the introductory post they made for the spirit
#news message
!hallowhen
Days of Mischief returns from <t:1729494000:F> through <t:1731311940:F> with tricks, pranks, spells, and transformations galore for everyone to enjoy Sky’s spookiest event of the year! 
🔎 More Details: https://bit.ly/PatchNotes0270 
Hello everyone ! Is the broom supposed to take very sharp turns, or is it a bug ?
Seems intentional, it’s consistent for everyone 
Do you see yourself or others having sharp turns with it?
Myself, it’s like driving a car with a very sensitive steering wheel.
Oh okay, thank you
It's not letting me retrieve my seasonal candles, the red dot is there but it's not allowing me to get them,this season is sooooo laggy and buggy oof
are any of the seasons coming back or its a one-time thing?
I couldn't find any confirmation that support would explain the ban details. Only that they would review a ban appeal. I probably should have said "only support knows the specifics of the ban" 
Yes during the season Sky is more sensitive but this is also because of your connection.
Here are some Daily Quest tips, you should try them
#questions-and-help message
seasons dont return but spirits from seasons do, aside from the season guide
Thank you so much for your efforts for looking into it, I thought I was missing something,I highly appreciate
ty
What's a way I can grind seasonal candles easily?
How to Get Candles Fast + Facts and Beliefs by Tib
(15-16 candles in 40-45 minutes)
#questions-and-help message
How to Get 19-20 Candles Fast by Tib
**(Long candle run for advanced users - Which areas are best to skip) **
#questions-and-help message
How do you obtain the the purple bass, I’ve been gone for a good while and don’t know what’s going on 😅?
Another question, what do Wing buffs do and how do I get them?
basically adds 1 to ur wing counter
Sooo I never interact with these two random skykids, but they already lit up, how does that happened?
sometimes if ppl are also burning a candle or something with you it’ll show them
Haven't picked up any wax from candles as well
That big giant pot is my first stop
Rip is it really that hard to find out how to obtain the the limited bass?
i think there’s like a candle in there? so it acts like one i think (am new sk not entirely sure)
this could be an unlock all relationship abilities exploiter

but it could also just be some random spell someone could get with like a star scan
After you've completed a certain amount of duets' seasonal quests (forgot which), The cellist offers it along side another cosmetic, it costs 200 candles
Thank you so much!
WHY WONT THIS OPEN
Oh this something the rental mischief broom does in the area, automatically lights up people, even if YOU are not the one using it.
Try walking away from it and back again
If that doesnt work, there's a hole on the wall you can get in from
No STAR pin automatically makes people light up. The only way for the STAR pin to work if it's a relationship spell like piggyback or playfight is to first have the person lit up or friends in order to use it. Otherwise no, there's not a STAR pin that can automatically light up a stranger in your field of view.
thank you!
yeah i just read the message correctly i know i was wrong about what i said
sometimes read to fast
Ah, okay. Just thought I'd tell you.
i thought at first they were a person that was holding the unlighted persons hand lol
do u guys recommend using resize potions or mask?
what do you prefer?
im not sure about the idea of the resize potions not being able to cancel/reverse the effects, but 20 hearts is alot, so im really not sure.
With potions it's harder to change back to where you came from, mask provides a temporary effect.
If you consider potions, it's worth to consider size pros and cons
Each size has it own perk
Tall Size advantages and disadvantages by Tib
#questions-and-help message
Small Size drawbacks and pros by Tib
#questions-and-help message
resize potion can end you up in between 4000 heights. the chibi mask only has one height which you can switch back and forth with (wearing it / taking it off) 
4000???!!!!
also hi tib! feels so good to be here and see you within the first few minutes

Is someone willing to dm me a one-time friend invite so I can complete the daily quest? 
for in-game help please ask/look into #looking-for-group-live
best of luck with your quest 
Thank you 
It's announced in #news and the timestamps show it in your timezone 
Note: the post says it will be tomorrow
is there a tall mask like there is a chibli mask or is the only way to obtain taller height thru potions?
There isn't a tall mask.
The ways to get tall are potions or resize spells (which last approximately a half hour).
you can request a tall mask in #live-feedback tho (tgc devs read that channel) 
do we have datamined info on what these unlockable features will be?
I'd like to know before I spend my hearts
do you mean the stars or the seasonal heart cosmetics (ultimate gifts) on the right of the tree?
The items in the right branches don't cost regular hearts, they cost seasonal hearts and they are the limited ultimate gifts of the season
I mean I can see the one on the right, the umbrella, the plush and the outfit --but is there a way to know what will be other unlockables further going up with the star tree?
the middle ones are quests and the others are most likely hearts
edit: the cosmetics on top of the tree show already the symbol of what they are
is the maintenance now or in 24h? cuz it said "tomorrow" but that message was "today" for me but "yesterday" for the US, so "now" should be "tomorrow" if I consider US Pacific time
so the only unlockable are on the right, correct?
and at the end of the tree?
the others will also be unlockable when the quests become available
The guides usually offer just upcoming quests in the middle branch, that's why you don't see else, only the diamonds.
There's usually an unlockable item on the top of the guide's tree
thank you
Is there a way to change neck accessory in aviary shop?
not yet
since the server maintenance is taking so long to start, does this mean it'll end later too?
like it said "some" players might not be able to login
not all players will have issues playing the game
Can I get some help? Apparently I'm missing a soul in the starting area and I can't seem to find it at all
from what i hear it’s either a bug or maybe you have a season spirit to find (season of passage is done there at night time, you unlock it if you do the hopeful steward quests in aivary)
Anyone else got a server error and isn’t able to log in or is that just me
Server issues?
why do I keep getting teleported back to aviary even though I set old home as my home??
When loading it informs me that there is a server error and it won’t allow me to log in
servers down??
Yep game no work
Is anyone else for repeatedly getting a server error notification in the middle of the screen?
I am (╥﹏╥)
Says there’s a server error and that a “connection failure”
Server maintenance happing, yall.
#news message
Server maintenance
There is scheduled and announced server maintenance right now.
YES!!
Ohhh okay that makes sense, thank you!
Will I still get the granny wax if there's server maintenance
hey i'm getting server errors when I'm visiting the moomin area as a butterfly/
Darn. Where can I find more information on the scheduled and announced survey maintenance that’s happening at the moment please?
Server issues?? Seriously?? After a big update to fix the dam game from yesterday when we couldn't collect four seasonal candles(that we haven't even been compensated for)
I currently am
There's server maintenance #news
I’m not sure myself but I’m sure they’re fixing stuff in sky (even though it should’ve been fixed after the update -3-)
hey is it just me or like WHY CANT I JOIN SKY BRO is it my internet?? or yall cant even enter as well🥴💔
Server maintenance 
#news message
Server maintenance #news
Thank you. I only come on here to ask questions and so I didn’t know about the maintenance. I’ll find something else to do for awhile.
It took them 40 mins to kick us
OKAY THANKS GUYS 🥴✨💕💗 do yall know when we get our servers back?
15 minutes when it ends
אמאלה את מישראל????????
So, Sky will be back up in like, 20 minutes since it started 40 minutes ago?
כןןןןו
The maintenance is approximately 1 hour
the news massage has a timestamp when it was planned to end. we don’t know if that will be the time it will be done 
אאמלללאאחללההההה אחותי????????וואי צרפי אותי בזריז
english only please #rules
כשנקבל את השרתים בחזרה אני שולחת לך קוד
Thank you. Do we know if it’s in local time or in TGS’s location time please?
the local time of your device (your time, not tgcs)
Thank you kindly!
discord has timestamps you can make, so any times or dates that have a grey box around them like this are automatically converted to your timezone
I was in process of finishing Eden when I got errors and was forced to reset. Now I join back on sky wingless and unable to go anywhere. Please help
Sit at the return shrine to continue eden 
You can re-collect wings as long as you have one, starting from Morning Island
Hi everyone,
I can't access the cave of prophecies. Does someone know why ?
why can’t you enter it? (what happens when you try)
I can't find the usual way, there's a big cloud :/
you sure you are at the right place? 
Where are you trying to enter from? Isle or the wind paths..?
Check this 
How to get to the Cave of Prophecies by Clement and Io: #seasons-events-chat message
!ts
The next Traveling Spirit is scheduled to arrive on <t:1730966400:F> (<t:1730966400:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits

Okay thank you very much ! I was very near, but the entry was more on the left.
The post help me a lot ! Thanks for your reponses all.
I got the server error message for Sky on my pc so I restarted the game, but now before I can even get past the title screen, I am getting a message saying "no authentication info" and a retry button. But it keeps popping back up less than a second after clicking retry. Is anyone else having this issue?
there is server maintenance right now, hang in there (you might need to restart the game/steam once it's back online)
EDIT: also its tuesday so steam is also doing maintence
Ah thank you! That's a much more desirable reason than my pc or the game having an actual problem hahah 😅
quick question: anyone know how long until days of mischief ends?
!mischiefwhen
Days of Mischief returns from <t:1729494000:F> through <t:1731311940:F> with tricks, pranks, spells, and transformations galore for everyone to enjoy Sky’s spookiest event of the year! 
🔎 More Details: https://bit.ly/PatchNotes0270 
ty
hello there! so i came here asking for help a few days ago but my question remained unanswered sadly. when i finish dailies i only get three candles instead of the usually four (excluding the candles on the ground). this has happened twice now and i have refreshed and everything and nothing works 😓
So the last shard is supposed to land in like 30 minutes from now but are we able to do it early or do we have to wait until then to do it?
is it possible to gift a friend a cosmetic that costs real life money?
they will also have to accept first before you can actually pay
ouuuh okay
you have to wait for the shard to fall in 27 minutes and then within that timeframe it’s here of some hours you can clear it and get the reward for it 
Ohh ok thank you! 
!support Servers have been a bit messy since Days of Mischief started: Dailies not registering as complete, candles not forging… But if you contact Support and tell them about your missing season candles, they may be able to help you! 
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
ah thank you, but i have contacted them already
Ah, then all we can do it wait for a response. It can be anywhere from a few days to a few weeks depending on their backlog 
hi! does anyone know where you can get the faceless mask thingie? a friend told me it costs 20 hearts but I don't know where to get it..
It’s sold by Proud Victor, a spirit in the Valley of Triumph constellation, it actually costs 30 hearts
oh 30? then I don't have enough 😅
speaking of the valley of triumph, is there any reasons why I can find absolutely no spirits there? and when I do, the game doesn't register it and keeps me at 0/7 spirits collected
is the server maintenance still going on? i dont wanna have to check and my device explodes
for me it's gone!
same
Have you passed through Eden? You may be finding seasonal spirits instead of base game ones. You can always turn the Guide feature on in your emote menu, that allows veteran players to help you find the spirits you’re missing 
I have a quest on PlayStation Visit the Fairy Ring on Daylight Plain. ¿Could you tell me where it is? And if you have any reference images?
It’s in the Prairie Village, the main area with the 3 bell tower islands. The fairy ring is on the rightmost island (with the butterfly door), around the back of the hill. It only appears at xx:50-xx:00 every hour
I have passed through eden! Unfortunately vet players only mess with me when I turn the guide feature on, and I don't really understand the game yet :')
If the random vets are untrustworthy, you can also ask for help finding spirits in #looking-for-group-live 
oh thank you! Also, (sorry for the many maany questions), do you know if the AURORA special cape is still available anywhere? I'm such a huge fan of hers and would love to have it🥹
Ohh, okey thx.
Sadly, no: it’s no longer available for purchase since it was a collaboration IAP. The special cape is also used to access her concert, but someone who owns it can warp friends as well, if you’re ever looking to see the show! You can ask about that in #looking-for-group-live as well 
awww I hope it ever comes back, thank you!
all guides by clement - and the AURORA wings are unailable, except for the STAR feature plushie that pops up in the store now and then
the plushie is still available?!
not sure, lemme check
currently unavailable, as stated below
also thank you for the spirit guides 🫶🏻
https://thatskyshop.com/products/sky-x-aurora-doll-plush-set
sold out currently
Guys i am stuck
aww, do they ever come back?
After loading, the game doesnt zoom into me, its jammed like this
Restart and try logging in again. If that doesn’t work, try again in a few minutes.
yes, but it might take a while (it wasnt here in the last two rotations anyways)
what's a rotation?
they are aware of the issue where you cannot light peoples candle because the camera pans like 20 miles away...right? It's been in the game well before even the PC demo version...
Anyone else have that bug?
i have it on andrioid, triggers randomly 
Guys i’ve been falsely banned, i wanna talk to a staff member and it’s says to do that i have to go into the in game settings, but i can’t since i’m banned? i’ve already sent a email but i feel like they won’t see it.
!support 
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
thatskyshop rotates it's items now and then, i dont know how it does so specifically but an item that's here right now won't be a few weeks latter
okay so it's basically just checking the shop every now and then
I have an idea I'll leave in suggestions that would make lighting people's candles easier/quicker and avoid the bug provide a work around for the bug...just wanted to check if it was just me or not
Do they respond to emails? i sent one before but i got nothing back :(
Guys how do i see the crab king?
If you sent it through the support site (the link in skybots message), then they‘ll respond. Waiting time can take some days

They do, but they may take a few days due to extensive backlog, which is normal for Sky support. Emails to support may take a little longer. Have patience and they'll get back to you as soon as they can! 
honestly, yeah
wasn't the bell call suposed to work on both invisible costumes? i just tried it in the aviary and it only works on the skykid invisible outfit, and it doesn't with ninny's
yeah it doesnt work with ninny's
what a shame
Chatt tutorials how to find friends i gott send here from general
will we get compensation for yesterdays bug? i couldnt claim dailies
we don’t know, you can contact support and ask them about it respectfully 
The bug got fixed yesterday and there's also a chance that we will have a double event to catch up with bug related missing candles
I think it's intentional because there are rumors of a more special thing with the bell + cape + ninny dress combo 
you can find people you already befriended exchanging candles or codes in both homes at the old home or at the aviary. you will see a big round kind of pavement with a constellation encraved on it, and then interact. friends names will appear as constellations there
So many old memories... wait, what do you mean i wasn't around during Light Awaits?! I'm a light...awaits...seeker... moth! 
Hello, I'm wondering about something.
Which account is unbanned by tgc? For what reasons does TGC remove account bans?
I won’t be able to get the cosmetic i wanted from days of mischief 🥲 So if they respond by then it might be over 
i hope so. feels quite underwhelming for the call being exclusive to the basic skykid outfit only
Staff always says each ban is unique and therefore unbans as well. They didn't disclose more specifics about that
ah, alright
okay!
hopefully the bell call will still be available with ninny and any other cape + bell
so to get the
emote (i think it’s this one) in the valley of triumph you need any other to open the door, do they also have to help you collect the spirits or can you do that solo? cuz i was only able to get a few and idk if it’s a bug or not 
does the weekly reset happen at the same time as a daily reset? because i did eden around 4 hours before the daily reset on sunday, and i just went to do it for this week and the statues were already done??
It's behind the 2 player chibi door so normally you'd need someone to open it together. I'm not sure if it still works, but some years ago it was possible to open it solo by alternating your candle between door opener diamonds with accurate timing.
After the door opens it's doable Solo for sure!
hmm ok i’ll do a bug report then, cuz i was able to open it solo once and then had someone. help me, but i wasn’t able to get most of the lights even if i stood right on it 
Yes weekly reset happens the same time as Eden reset, but the following things could have messed up things:
- we had DST change, but the country of TGC didn't, so you could have counted something to the day before whereas it was the next day
- in Eden not entering counts, but when you are in the ascension part
i was back in aviary 4 hours before the reset
That spirit has been pretty picky lately, and you can complete it only when you collect its memories in good order. The correct memory in order looks different than the others.
omg really
i’ll try again after dinner then before reporting incase that’s it
Then definitely report it as a bug 
Does the star feature on a sky merch item only work on mobile?
Works on Switch too and all mobile devices which support NFC
nfc usb device for pc?
or has noone tried that
or is it just not supported to begin with
That's confirmed to be not supported even if you have usb NFC scanner
shame
I got it, thank you 🌸
would be funny if they did
Does it work only on the regular switch cause i have a switch lite and when i put the pin on the scanner, nothing happens.
it should work on the lite since it also has an nfc scanner
Switch lite has no NFC, only the regular Switch has it
yeah the switch lite has an nfc scanner on the rightside
Hmm that can't be true because i use amiibos on my switch lite that work just fine
Right. Try under the joycon!
Does anyone know if theres a way i can purchase a in-game item with my card and not through the apple id ? 
In my experience it’s really positional. I use the Ai keychain, and have to place it UNDER the joystick of the right joycon. (Hopefully yours is a pin or something you can fit in the thin space between the joystick and the switch device) Sometimes you have to very slowly move the item until the switch reads it. 🥹
To update. It did work when i placed the pin right under the joycon. Had some trouble and failed to bind it works just fine now. Thank you sm for the help!!
Yess thank you so muchhh. It worked that way!
I’m glad you could make it work! :D
Sorry quick follow up! I've wanted to get the kizuna ai pin but wasn't sure it would fit on the joystick
Does the kizuna pin work for you on switch 👀👀
I wanna add it to my collection, but not if the feature doesn't work
Switch Lite user here, any pins or metal keychains do not work with the Switch's NFC sensor because of the metals interfering with the signals. Because Switch NFC sensors are pretty weak compared to most phone sensors, they very likely will not work.
I have a collection of the smaller metal pins and they work with the standard switch
Though it definitely is a delicate process getting them to work
I just wasn't sure if someone got the ai pin to work as i don't own that one yet
where is the rainbow
It'll be on the 4th floor of Vault where all of the floating islands are.
the lite has nfc and afaik, ive only seen the chibi pin work on switch. my kizuna ai keychain definitely does not work tho
yeah the keychain doesnt work, at least not for the times ive tried it. I have never been able to get a metal pin to work on my switch 
yes it's really unfortunate. i've feedbacked directly to tss support about the possibility of changing how star features work so that we can have access to them on other platforms where nfc isnt available, suggesting a registration system that allows us to pick from a list in sky's settings menu of our purchased star features
... hopefully they do something with that in the future
Day&Night, Gratitude Fox, and one of the capes I've gotten to work
I want to try picking up an external nfc reader that smash bro fans use for competitive play
I'm hoping that might work. Though I wish they sold sky branded external readers

That's so smart especially since it's redeemed per account anyways
@swift rune @shut knot @sterile fossil I remembered slightly that there was a way to do it so after a lot of digging 🔍 I found some tips which might help
scanning metal keychains (or not
) on Switch
- you need to turn the pin faced down otherwise it wouldn't work (Switch doesn't have such a strong NFC scanner like mobile devices)
- here's a video tutorial guide by Kai which shows after a couple of seconds where to put the keychain/pin to make it work: #questions-and-help message
Good luck, I hope it will help you to use all your NFC treasures! 🍀
oh no I missed grandma
let me guess, no compensation for the daily quest issue yesterday?
No need for compensation, it was fixed in under a few hours
i discussed it in length with kai when i was first considering getting the keychain a year and a half ago (iirc, they also own the keychain), and deduced after testing that there isn't a way to scan that particular one at least on switch (unless you count taking apart the joycon as a method lol)
that being said, i know lots of us wish it were different, so if others agree that the idea i put forth earlier is a good one, then please email tss with your support of it. more voices may bring forth change 
so i wa able to see the order you mentioned, the spirit was travelling to them i think but it left a faint trail i was lucky someone helped me with it
thnks again for the help
in this one we can speak with strangers?
yea and i think they need to drink it first? from what i seen
ok ty
Is the shard broken? 🤨
heydo, can you still collect wax even when zzz’ing?
Where can i buy the mischief items?
At first when I collected the light the shard came back and I couldn’t go to the memory and then I did it again but the shard was still there again and I couldn’t go to the memory and finished the shard a third time and it wouldn’t let us sit down to collects the light
Anyone else?
!thatskybug - red below how to report a bug 🐛
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
How many likes for a heart?
what’s the smallest size you could get with the resize potion? i wanna wear a different mask but i hate how it un chibi’s me.. kinda wish you could stack masks in the game
That feature got removed months ago and was replaced by the direct hearts feature
Direct heart?
As Sky devs and player experiences tell, there's a significant difference between chibi and smallest potion size, at least about 10-15% difference
If someone is willing to pay candles for it, they can send you a heart (similarly like sending heart from a constellation, but strangers can send you as well). It lifted the limit of available hearts per creations, so practically you can get unlimited hearts from one creation
It'll appear on the statue?
Ooooh no wonder I got a heart I was wondering I got it from the likes
Tysm!
It was someone who was so kind paying for it!
Aviary’s event shop 
Thought it was likes cause that memory alr disappeared 
There's an ongoing bug that liked/commented creations can poof for the creator but others still see it
is there any way to get some random spells again using tickets in the mischief event?
I don't think so 
Not for tickets unfortunately, playing roulette with the cauldron spikes is the best way 
Does this only work for small STAR pins? I'm asking because it seems like it's impossible to fit my Dark Dragon STAR pin underneath the right Joy-Con stick due to how big it is.
I mean, I'm aware it won't work but also what about the smaller size pins? Will this guide work for those pins too?
Check the video and try to compare its size and form to the pins you're having or planning to have. As Nora (and me in the message as well) pointed out, these are just tips. Good luck 🍀
Anyone knows why some shared spaces show incomplete?
There has been an ongoing bug that visiting social area before creating a shared space allows to place more items than the limit. Users who don't do that won't be compatible with all of the placed items.
I heard that they are going to impliment that during the 27.5 patch update when they release the ninny cape as well.
Hmm, well I know I have a couple pins I've ordered. Namely the Moments Side Hug keychain and Healer Crab Plush keychain, as well as the Dark Dragon Fireworks and Mischief Bat Cape pin. I don't know how big they are yet but I'll try using this guide for the future when I get these.
So if the creator didn't do that trick, it's going to bug occasionally?
I've been using certain shared spaces that today just show incomplete, for some reason
Do traveling spirits return a certain ave amount of time? Like every 2 years for example. Or is it totally random?
not entirely sure where this goes but do all purchases (of real money) go entirely to Sky? Or does some of the money go to whatever platform it’s on.
For example, if i buy a cape and mask for Sky through the Nintendo eshop, does that ~$25 go entirely to Sky? Or does Nintendo get a share?
It's totally random. For a new player who just started Sky, it would take approximately 30 years for all spirits to come as ts, based on probability calculations
nintendo would get a share yeah
how much does nintendo get? do you know?
i like to support Sky but it’s annoying if most goes to nintendo
I'm not a shared space expert so take it with a grain of salt, but if the creator willingly or unwillingly created the shared space with this bug, the viewer should go to a social area to be able to see all.
you can look up nintendos terms for ingame purchases
thanks!
pretty sure its like 30% like every other platform
Noooooo 😭
if the game would still even be alive by that point lol
~~is that 30 years an actual estimate or is it slightly exaggerated? Or is it a typo
~~
sounds like 30% is correct
glad a majority goes back to Sky
Nintendo always gets a share and there's a significant Amount of Tax VAT as well, which goes to your country's economy. To learn about what amount of money goes to TGC, always refer to patchnotes, but that's also not entirely correct because TGC adjusts prices (and may get less from certain platforms) to better equalize price differences between different platforms. 
thank you!
It's based on quite complex probability calculations, also confirmed by Pingubot.
Traveling spirit chances of Sky for new players
#questions-and-help message
Is there an updated guide that shows where all the candle cakes are? I can't play very long each day, and I'm getting back into Sky. I'd prefer to just hit the candle cakes rather than do a full candle run

haha Pingubot is summoned

Candle cake guides are always posted a little after reset in #seasons-events-chat by the lovely io, alongside dailies and seasonal candle locations 
Can you move your sky account from PC onto mobile, and if so how?
Just got a pop up saying my account couldn’t be authenticated despite being logged into my switch account for it?
You can log into Steam on the log in screen on mobile! When asked to create a new account, say “no” and then log in using Steam 
Simply just log in using your Steam credentials 
Mobile is pretty compatible with all sync methods
!reset
The Eye of Eden resets once per week.
Next reset happens <t:1730617200:F> (In 4 days 6 hours 25 minutes 7 seconds)
Did you know you can use the !edenreset or !er command in my DMs? Shorter cooldown there too.
Is the gifting IAP still bugged? 😔🙏 (Not the 3 days one btw, I know that one was resolved)
Could you be a bit more specific please? The bugged iaps was resolved like you mentioned, and I can’t recall any other recent issues with it that weren’t fixed 
||test||
||test successful @proven silo!!
||
!daylightsavings
In the world of Sky, candles and daily quests reset for everyone daily at the same time! Daylight Saving Time will take effect at 2AM Pacific Time on March 10, 2024, where TGC is located. 
❗ If you are in a region that does not observe this time change, after March 10, daily reset will occur an hour earlier for you!
Reset time before: <t:1709971259:t>
Reset time after: <t:1710140459:t>
🕐 (These timestamps are in your local time!)
~~Oh that’s out of date huh
~~
Before the season of Moomin started, there was this bug that would not allow me to gift anything to my friends, and my friends wouldn't be able to gift me anything either, the game would charge the money but it would not give the IAP to the other person (no matter how many times we tried sometimes, the game would even charge the money twice)
And as far as I know, that bug has not been resolved :'c
And the person being gifted tried restoring purchases I assume?
hi!! TGC will give us the 4 candles we couldn't get yesterday?
We don’t know, but considering it was just one day and it was an issue fixed before that day’s reset, I’d say it’s unlikely 
thats just...sad cause i was sleeping when they fixed
With the mischief cat prop, what steps are necessary to make you spin mid air? I was doing it yesterday with a friend who had a bed, but I don't own a bed, wonder if any sitting prop would work?
you need a prop that sits you down
Cool, thanks 
The chance of a double event is pretty high to compensate for this loss 
Ohhh, we didn't try that, I honestly forget that button exists lol. But how does it work? I checked it out and it said something about my past purchases?
i really hope so
Restore simply just tries to readd missing purchases 
the restore purchase button checks for missing IAPs and tries to add any it finds to your account
Won’t affect any past purchases at all! Like it won’t get rid of them, don’t worry lol. Will only help make iaps that you were supposed to get but didn’t appear 
But either way, answering your original question, I’m not sure if that specifically was fixed since the recent bug fix was mainly regarding the recent iap issues. If it was an issue that started BEFORE then, then it may have been caused by something else that may have not been fixed. But you’re welcome to try, and you can always try that button or ask for a refund if it doesn’t work. Up to you! 
Was dailies fixed?
Yes I believe it was fixed about 3-4 hours after it became a known issue 
what does this mean? im missing a spirit in this area?
Correct! It means there’s a spirit you haven’t relived in that area! 
Alguien que hable español y pueda ayudarme
We ask everyone to please post only in English on this server, @fierce quarry. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.
Silly question here but, is there a possibility anubis mask will ever return? Im a sanctuary moth, but at the time I thought seasons repeated so I didnt know the ults never return
Unfortunately the Anubis mask is an ultimate item and it won't ever return to be obtained
The devs stated years ago that ults would return in some form, but so far we only had similar ults/remakes, not returning ones. Might be that we get a similar mask in some time
(You can also leave #live-feedback about it
)
Thought as much
also thank you!

how many servers are there averagely at a time?
? Generally a server can host 8 players at max but the number of servers...idk its a global game so not sure
Based on what I’ve seen so far, it looks like they will stay exclusive. Wes said a while back that reskins are their ‘solution’ to ‘ultimates’ coming back, not the original however 
if i submit a support ticket regarding the 4 quests i couldnt redeem last night bc of the bug, can i still keep farming candles like normal until i get a response? or will it like mess up any possible compensation?
Keep playing like usual
so i just bought the season pass and i got everything except the candles (tried going into a diff area and restarting the game issue is still there) 🧍
Did you buy it in the Webshop?
!candleswherebruh You‘ll only see the candles on other devices then, since you didn‘t buy them on switch 
🕯️ Candles purchased on
Nintendo Switch can only be seen and spent when playing on Switch.
🕯️ Candles purchased on 📱 other devices can not be seen or spent while using Switch.
This applies to regular candles, seasonal candles, and candles that are part of IAP bundles and gift passes 
Read more ➡️ https://bit.ly/SkyHowCandlesWork
but i didn’t buy them on my phone either 
Can someone find a list of all existing seasonal spirits for me pls? (With pictures)
hi! i just saw a shield icon and it broke. kind of like when you lose a winged light. what is it for? unfortunately, i don't have a screenshot of it
Webshop counts as non-switch, so you won‘t see the candles on switch (It‘s just strange Nintendo regulations…). You‘d need to login in another device (like your phone) to see and spend them 
sigh…. another loss for raenyii nation </3 i’ll just log on to my phone spend them and log off LOL
It's an elder headgear, shields a player from losing winglight once, you can get them by completing a base game constellation and chatting with the elder on eden
Someone broke their elder mask. It‘s a shield for one krill hit, or several rock/crab hits until it breaks and you get damaged
I hear someone said recharge elder mask how can i do it
i see. do you have to buy the mask again if it breaks?
meditate in the elder's temple or summon them in orbit
ohh ok
ok wait im on my phone now wasnt i supposed to get an extra 15? i only have 36 (i did my dailies already)
this is my first webshop purchase
thank you!
The extra 15 is regular candles, not seasonal 
OHHHHHH ok ty!
thank you also, meta!
Guys I’ll admit it I’ve been so lost during this event I don’t know where to spent my tickets I feel like a moth
In the aviary event shop. When you enter aviary, the first door on the left
You're welcome
Oh it’s aviary of course
I don’t have it set at my home
Does Scolding Student have a ts spirit tree?
!skywiki You can see past traveling spirit trees on their respective wikis, but keep in mind that the prices for things can change so you shouldn’t use it as a definitive chart for future visits 
!wiki
Does the small candles at vault end/temple not give wax today?
The red ones? They should give wax. The white ones that activate the temple don’t 
The red ones didn't give me wax today for some reason 
the mayo candles don't give wax
It could have been a connection hiccup maybe 
~~KSKDKFKFKD WDYM!?!?
~~
Yep that's what i thought but the ketchup cake gave me wax
Very strange 
I’d restart your game and check again if you wanna get that wax, it should definitely give wax so it was probably some kind of glitch on your end 
Imma see if it repeats tomorrow 
Does anyone know if we'll be compensated for yesterday mission being bugged 🥲 ..... I wasn't able to collect it even though I completed the missions
!grandmawhen
Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children. 
Event times : (These timestamps are in your local time!)
<t:1730014200:t> 》<t:1730021400:t> 》<t:1730028600:t> 》<t:1730035800:t> 》<t:1730043000:t> 》<t:1730050200:t> 》<t:1730057400:t> 》<t:1730064600:t> 》<t:1730071800:t> 》<t:1730079000:t> 》<t:1730086200:t> 》<t:1730093400:t>
No compensation since it is resolve before reset.
can we delete friends?
Ah….so that’s sad…… reset is 3am for me 😭
Yes, you can.
Difference Between Block and Unfriended by Ash TJ
#questions-and-help message
my phone, i just redownloaded sky. everything else is fine. BUT. that thing(its like the beginner guide thing) where it literally forces u to receive ur candles keeps poping up everytime in log in(i usually keep my candles and collect after cr)
Mind to provide a screenshoot?
might not be able to rn
Alright, you can always comeback later.
The Days of Mischief tickets, what are they for?
to buy the items for the days of mischief
Of where? I was still using the candles when I traded for event items…?👀
u can find it in avairy where the event is
its at the bottom lol. a bunch of them cost cnadles...
Oh… OHHHHHH…
Where the Mischief Stuff At - Visual Guide by Ash TJ 
#questions-and-help message
I guess I'll just use them? Since they don't transfer over… Such a disappointment, didn't really wanted those…
Yes, event ticket can only be used during the respective event. However, the #live-feedback channel always welcoming the new idea, so don't be shy to share your suggestion and ideas there. 
What does this mean? I'm using mobile if that helps
Thank you!
!serendipity
!serendipity
You can learn all about the Serendipity matchmaking feature here: https://bit.ly/SkySerendipity
You can learn all about the Serendipity matchmaking feature here: https://bit.ly/SkySerendipity
Soooo slow 
Are we going to get the seasonal currency from yesterday since quest couldn't be turned in? 
Hi, wondering where to find the crab spell box?
No compensation since it is resolve before reset.
heydo, what time is sunset in aviary?
Crab Curse Spell Location by Renn
#questions-and-help message
Yeah at like 3 am. Super fun.
Aviary Village Day/Night Cycle (0.25.0 Update) by Christian
#seasons-events-chat message
banwave came 😫
Aurora quest help?
Hello! I'm a relatively new player and I saw in the Sky clock that there's something called an Aurora concert happening every 3-4 hours and I wanted to go to it, but I'm having trouble finding information about it online. Can anyone tell me where I'm supposed to go to get to it? I've at least found Aurora in the colleseum, but nothing seems to be happening and the start time's already passed... :/
the present crab with spells for sale?
you know where the large cauldron is? its in the cave to the left of the giant staircase behind that
thanks Io! 
!concertwhen
The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its six time slots.
Concert times:
<t:1730019600:t> 》<t:1730034000:t> 》<t:1730048400:t> 》<t:1730062800:t> 》<t:1730077200:t> 》<t:1730091600:t>
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert
For in-game assistance, try #looking-for-group-live 
Yes, thank you!!
there's a chance we get double SC wax later on if its any consolation
Any chance of being able to get the wings of aurora item? And where would I use it if I had it?
Unfortunately, it is likely impossible.
You would use the wings to access the Aurora concert. However, it was sadly an iap for a collab season, meaning it likely won’t return 
for it to come back a new contract will have to be made 
Oh... That's unfortunate... :(
I have an old friend in my constellation but every time I lit their stars up it disappears when i reset my game, as if i didn't lit up before.
you can always ask for a ride to concernt in #looking-for-group-live !
It’s possible you may have been unfriended then. Are you receiving light from them? Do they appear online at all? If not for both, then the unfriending is very likely unfortunately 
!support you can reach out to support and explain to them that you were affected by the errors, hopefully you get compensated
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
Say, where can I get technical support if I lost my Sky account? Unfortunately it wasn't linked to any account
. Nor did I save its account ID
, but my only indication of its distinction is by the Transaction ID of its purchase history, since I did purchase IAPs back then. I'm also asking if someone was hopefully able to recover their account in a similar manner?
Message above yours! Contact support, the iap receipts would help a lot! 
That's good to know at least. Thanks. Probably have to wait till tomorrow though since I missed the last concert time I'd be able to make it to today...
Thanks!
for the wax at the halloween area, the cauldron , when does it start and end?
Mischief Cauldron Wax (Should be mostly accurate) by Uphezizi
#questions-and-help message
server issues rn? my game just froze randomly mid cr and now im getting constant error communicating when i restarted, anyone else getting this? :/
If there were server issues for everyone, this chat would be going overdrive, check your connection 
The next Traveling Spirit is scheduled to arrive on <t:1730966400:F> (<t:1730966400:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
Is the rainbow at the top floor
Hi everyone, can someone help please! My friend trusted a friendly player and shared the account with him, the player wasn't friendly after all and linked his Nintendo account to the Sky game, but my friend has all accounts links except the Nintendo, and this person is bullying my friend's account like deleting her friends, changing people names and bullying other people, my friend wants to quit because of this, but I told her to wait I will ask on the official server. Anyone have any solutions please.
unlink the account and change the password of the account theyre using
and dont share accounts to begin with
its against tos
when i log onto the game i spawn in aviary everytime even though i set it to the old home??
4th floor of vault!
unlink it FAST the moment that player buys something it cannot be unlinked
what does this shield icon do
Protects you from damage from darkness creatures.
Yes. One time hit and it breaks.
You can repair it.
#questions-and-help message check again if you activated this
at orbit
seems underwhelming bc of the amount of edens you need to spend
how?
Go to the Temple or Orbit of the respective Elder and it will be repaired.
!grandmawhen
Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children. 
Event times : (These timestamps are in your local time!)
<t:1730014200:t> 》<t:1730021400:t> 》<t:1730028600:t> 》<t:1730035800:t> 》<t:1730043000:t> 》<t:1730050200:t> 》<t:1730057400:t> 》<t:1730064600:t> 》<t:1730071800:t> 》<t:1730079000:t> 》<t:1730086200:t> 》<t:1730093400:t>
Hey did we get any kind of compensation for the dailies redemption issue yesterday?
How To Change Homes by Em (.mikewazowski.)
#questions-and-help message
No, since it was resolved before reset.
i did that and it would also show me tips for new players like "tap here to forge a candle yeahyeah"
Oof. I couldn’t redo them at 1am 🙃 sucks. Thanks for the info
Feel free to contact support, let see if they may help you to resolve this circumstances.
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
You may have gotten answers already but like others have said sharing accounts is against Terms of Service. You can try to unlink the Nintendo account but like StarNIGHTMARE said, if the Nintendo account purchases anything at all, it is forever linked and cannot be unlinked.
is it appears constantly? mind if you send a screenshot?
yeah it happens occasionally
do you think tgc can force unlink accounts?
what if you click it? will it go away?
Try to contact support and let see what they can do for you.
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
it does go away but it showed up again after I got enough wax for a candle
if you still can u can do this urself under ur account settings
They are talking about nintendo bind, which is permanent bind.
from what people have said here that would only be the case when theres a purchase using that nintendo account
--only after ANY purchase within the nintendo store, and the moomin collab has a very cheap iap so 
It's not possible, because the bully used his own account, and now my friend can't unlink his account because it takes her to the Nintendo login menu, needs to login to unlink
U have to open the acc and unlink all acc the only acc u can't unlink is ur google acc also it is Against TGC TOS to share acc they might just ban your account if ur acc was found being controlled by other ppl
Therefore I direct them to support, and let see what they can do about it. Since there is also a violation against TOS/EULA in this case, which is sharing an account gonna be put on Support consideration upon resolving the account issue.
🤔that's not normal. the thing that comes to my mind is that there must be something wrong with the game files, I recommend reinstalling it. But if you have another device, try to use it and see if it have a same problem
actually...
am I being dumb? or is my game bugging for just this one spot. I recently went to eden and I have been recollecting all my winged light but this one in the isle of dawn is staying there
bugged
It is alright my dear, this is how far we could assist them. 
tha one is bugged, if you are sure you have collected 5 then you're fine. Btw you have 1 in earth trial
thank you 
Just unlink all accs even tho Google Acc can't be unlink that way that user won't be able to play on their acc if they can open ur google then we can't do anything like I said if TGC found out about the acc being controlled by others they likely might get banned from the game
i need to redo all the trials 
I don't recommend sharing account
😭
it worth a shot contacting support, we as fellow players can only do and say so much to aid
^^^^
an alternative could be reporting the compromised account and hope for the best, there's a risk that account will be banned since the ToS was broken by sharing sky account
They can assist with unlinking manually if the situation is this bad, my friend didn't make a mistake by linking the wrong account, she trusted the wrong player and he linked his Nintendo to her game, I am sure they can manually unlink it, but it's too much work to manually unlink countless wrongly linked accounts by the account owners
My friend sent 3 emails already and no replies from TGC
!support they can take a few days or even weeks to respond
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
Ok my friend said she did this ticket thing, and now she will wait
How to download sky test suit?
If you mean beta you would have to wait for the invitation code there's a way to download in #beta-faq
what is the time period in between each TS? 
!ts
The next Traveling Spirit is scheduled to arrive on <t:1730966400:F> (<t:1730966400:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
If counting what time it ends 1 week and 4 days
tyy 
All right thank you
https://sky-children-of-the-light.fandom.com/wiki/Instruments
kindly refer to this
does this mention where the cello and other instruments are located? I can't find it on here.
Here?
yea, where is that?
How are you supposed to get a blue support cape if you're playing on PC? I only seem to be able to buy anything for the game in the webstore, rather than through the game itself...
oh..where do i go to do the quest?
Tap on the chat
Go to the season guide to claim your quest and complete it it's the one beside the girl
tap on the chat? What do you mean?
is the evil laughing emote for uprade or no?
there should be a boat in aiviary village
You will have to wait for that ts to return
...I literally just said it doesn't work in game...
Check your settings of payment and see if there is a restriction being set to prevent you from buying IAP
How to appeal banned account
All that happens is he talks about his cape, then the gift icon appears, I select it, and it brings up a menu for buying stuff, and like every other buying opportunity in game, when I select one, it does nothing
yea..i don't know where this season guide is- i recently returned to sky-
it should open steam overlay and ask you to add funds to ur steam account
Oh. That would do it. I have steam overlay turned off...
whenever clicking on an iap atleasg
boat in aiviary that leads to stage
Thanks. Least I know how to fix it now
np lol
ooops wrong person LOL
wrong react?
Erm where I can appeal banned? Can someone help
Well he's at different places after you finish the quest if you haven't started go to the season place should be by the dooor it is at aviary go inside the hole under the waterfall
YEAH
ah yep
Apply Ban Appeal to this link : http://bit.ly/skygamecs
Subject : BAN APPEAL REQUEST
!support reach out to support
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
I already do it but
You need to explain that you can not contact them by in-game
Ouh ok
And kindly remove your picture above since it is contain your personal information.
Ok
Anyone know How can I get the shield thing to protect wl
- Dark Dragon Repellent Spell (https://sky-children-of-the-light.fandom.com/wiki/Blessings_(Spells)#Dark_Dragon_Repellent_Spell)
- Elder Mask (#questions-and-help message - Game Completion Cost by Clement and io)
Ouhh see, thank you 
are the 3 days before you can buy a friend an iap counted on resets or actual hours? AND does it start counting the second you become friends or after you unlock fistbump?
Exactly 72 hours from friending
hmm kk, thank you!
Hi? Can I ask for help, pls? My friend wanna ask something on here and when he sent message, it is not allowed him to do it, like this.
Hello! Does anyone know how to purchase a in-game item with card and not through the apple id ? 
silly question but is there any way we can be capeless without glitching the game? kinda like how, for example, nastymold has no cape mask hair and has the default/moth outfit on when shes about to show new cosmetics for upcoming things n stuff
A guess would be that they didn't verify something when they first entered the server 
The web store.
!webshop If you're asking for a method to pay using your card and avoid using the Apple App Store/Linking your card to your Apple ID, you can use the Webshop ⤵️
One way to be true capeless is to not collect a single WL since starting the game. It's still possible for a capeless to get new items as long as it's below a wing buff
the only way to be capeless once you have a cape is glitching the game, i believe they do showcases in beta instead (which isnt the purpose of beta anyway, as a "preview" to upcoming things)
i see,,, that makes sense yea
thank you two

Hello! I just have a question. If you block someone, can they see your memories? What about if you remove them? Is it the same thing?
I have somebody who is harassing me and my friends, and I don't want them seeing my memories. Thank you! ❤️
does anyone know what this cave is above the waterfall in moominvalley?
Yes, blocking someone will no longer give them access to view any of those of yours. Not sure about unfriending but it's very likely to do the same
!consertwhen
!concertwhen
The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its six time slots.
Concert times:
<t:1730019600:t> 》<t:1730034000:t> 》<t:1730048400:t> 》<t:1730062800:t> 》<t:1730077200:t> 》<t:1730091600:t>
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert
Hi! Does anyone know when will the Days of feast comes ? 
No one knows when things will happen in Live
Any Live announcements will be made in #news!
Thank you for answering! I was just wondering because a friend of mine the other day could see a memory from a person that they blocked. It could be a bug, but I just don't want them to harass us anymore. ❤️
Wtnanqtmuqruk
On what day do the traveling spirits of December come out?
It usually comes mid December! Last year it started on December 18th
We don't have a specific date yet though
guys I need help on something
When it is annouced officially in #news
can yall hear me out?
That's what we're here to do
Can you leave your question? When someone sees it and has an answer you will get help 
#looking-for-group-live
for in-game assistance.
thank you so much
i plan to save as much as i can then

bump
Besides the Valley Coliseum WL, are there any other WL that don't appear on the map?
When is daylight saving time changing?
3 November - Best to wait for the announcement by TGC.
Tysm!
Question, if you make a message boat/shared memory/space, the quantity of hearts you receive will be the equivalent of all the people that gave it a heart? Or just one life it used to be before?
is daily fixed yet
ah
From how much people gave you
Thank you! 
Im currently stuck on the loading screen when i first log in how do i fix it i already restarted my game multiple times
If someone uses mod sky to give me hearts, will I be banned?
How do 100% complete constellations work? Bc it says forest is 100% complete but there’s still two capes I haven’t bought yet
likely yes
My friend downloaded the mod and wanted me to friend that account to give me some gifts

this refers to the ascended capes i think, those dont count to completion
connection is good? what about ur storage
Tier 2 items aren't necessary for completion (aka anything past a second wingbuff iirc)
Ooo ok
hacked accounts are against TOS. so are alts if used to give yourself unfair advantages, be careful of bans
Thank you! 
yeap, anything to give an unfair advantage is against tos, that includes Already-Not-Allowed mods and alt accounts that interact with your main account
out of curiosity, does the second wb thing apply to the waving spirit too?
I honestly don't remember, there's also the crying spirit who has a level 5 and 6 expression
Everything is good i restarted everything and it still like that
maybe delete and redownload? i hope ur device and platform are supported
Did you try clearing cache?
There are several options for you :
- Restart your DEVICE
- Restart your WiFi Router
- If you already linked your game, try to Uninstall, then Install The Game
- If you on Android, try to clear the cache of the game (Not The Data) : #known-issues message
follow the steps here.
If all above you've been tried and the problem persist, kindly Contact Support via this link : http://bit.ly/skygamecs
Good Luck 
i just stayed off the app for a while and it fixed idk what was wrong with it
Is it supposed to spin like this (orbit spoiler ig)
Also when I went thru the gate at the end to be reborn I had gotten 95 wl from ascended spirits but when I got back to home it said I had 101
I thought there was only one extra one when being reborn?
Seems like a bug? Please report it in #report-a-live-bug
Also, Performance and Shattering spirits don't show up in the spirit line up in orbit yet. So their wing buffs get given to you after you get reborn alongside the wl that's given after rebirth.
Seems like you may have ascended Mellow Musician and the 4 shattering spirits, which explains the 5 unknown wing buffs you received 
Why does the iOS game recording will automatically quit the game.
It's a bug and is already in #known-issues message
I try to download sky on my other phone and how to stop it from showing that? (I ain't wanna forge any candle yet
)
It's a part of the game's tutorial, the only way to remove it is forging at least one candle

Another bug is that my friends and I will disappear all the time and then appear again,Is it a new bug?
is it just me or are the spirits accessories missing? like most of them from vault are bald. is that happening to anyone else
While in the same server or? Cuz that sounds like a common server split/merge
Yes it is an ongoing issue since they adjust the closet categories
same server,I haven't seen the map since Halloween and I can't speak at all.
You send a message but it doesn't show? Sounds like a weak connection 
are y'all's manta ocarinas working
no it's definitely bugged in this update
is it possible to complete the expression daily quest around a spirit? if all ur friends are offline?
yo. Help. I keep spawning in Eden. And it won’t let me teleport home.
no. friend is required
you must go to the end!
aw man...
i just got home from work and everyone is sleep
plenty of people active in #looking-for-group-live who can help you
A high chance someone in that server put the moomin tent at Eden's gate that you get pulled thru
If that does happen, don't go home too quickly. Wait a bit to hope you server split from them
You'll become one of the Boo-sters...?
any guide to explain what these things are in halloween shop? are they furniture or what?
1- head accessory
2- prop
3- mask accessory
The cauldron makes you green
in ||eden|| my child is just falling endlessly (the black child meeting the light child scene ) i haven’t played in years is this normal TT
Red bow on the back of the hair from what season again?
the one with the long tail? sounds like revival
thank you
Tenchu yes yes that cute one. Is not ultimate right?
Season of revival (if you mean the one on the back of your head, there's one or two for on top of your head i think)
it's from the mannequins, so regular seasonal item 
where can I know each season place are?
what is this?
Firework cepter that let's you get into a special version of Aviary for a firework festival (last revival quest), but now it's only open for 24 hours every end of month
!fireworkwhen first of the month
On the first day of each month, join the flock of Sky kids for a firework show that moves through the Aviary Village and into the sky! 
Event times: (These timestamps are in your local time!)
<t:1730444400:t> 》<t:1730458800:t> 》<t:1730473200:t> 》<t:1730487600:t> 》<t:1730502000:t> 》<t:1730516400:t>
❗ Meditate at the shrine near the realm gates to join. See quest completion requirements to participate below!
🔎 More Info: https://bit.ly/SkyPatch0235
At the start of a new season it shows you through a cutscene, for older seasons, it's best to look in the wiki where the seasons are listed!
oh ok
My mistake 
does anyone know what season is next? 
Why is the door never here anymore?? Was it a temporary thing or does it have times it's there?
To the meditation area
removed until they make adjustments and bring it back: #quick-dev-updates message
no one does
Wts the max. no of ac one can receive?
gulp…
in eden? 15.75 per week
@shut knot I dont understand the season stuff, is there a whole guide on Seasons I can find?
This here might help 
nvm I found an explanation on google
thanks!
How do i submit an appeal?
!support For a ban in-game? Contact support
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
We don't know, however if you scroll down a bit, and look into the #beta channel, you can spoiler yourself if you wish to
Beta also doesn't know the next season
I've been banned from using Third Parties Even though I haven't even used it in a while!
But they'll definitely know before us
Before i did, but now I haven't, please help me😭
'In a while', so you DID use them.. got banned for it even if it's not from recently
I even deleted anything
Rest in peace
After i got the warning of that before, I haven't used it anymore
Temporarily getting banned cuz of it so i learnt my lesson, and now i just got banned
Even though I haven't been in sky for a while
!support - Regardless of how long ago you used it, that doesn't change the fact you have. You can contact support if you disagree with this
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
Hello, I need help, my main account has been disabled due to the use of third-party applications. Does anyone know if I can do something to recover it?
Contact Support in the link above this message. Good luck
Oh it's the banwave today isn't it
Thanks ❤️
why the cry emote LMAO
Do I still have enough time to get the spider hair if I just collected one day?
Uhm...where is the Passage Guide?
they escaped
reload the game/area and they should be there
~~I think passage guide is bugged, aka he's gone on vacation again..
~~
😭
Hopefully reloading game works
hope so they're probably trying to hibernate too early
Found them! Thank goodness lol
!grandmawhen
Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children. 
Event times : (These timestamps are in your local time!)
<t:1730014200:t> 》<t:1730021400:t> 》<t:1730028600:t> 》<t:1730035800:t> 》<t:1730043000:t> 》<t:1730050200:t> 》<t:1730057400:t> 》<t:1730064600:t> 》<t:1730071800:t> 》<t:1730079000:t> 》<t:1730086200:t> 》<t:1730093400:t>
!geyserwhen
A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲
Event times : (These timestamps are in your local time!)
<t:1730012400:t> 》<t:1730019600:t> 》<t:1730026800:t> 》<t:1730034000:t> 》<t:1730041200:t> 》<t:1730048400:t> 》<t:1730055600:t> 》<t:1730062800:t> 》<t:1730070000:t> 》<t:1730077200:t> 》<t:1730084400:t> 》<t:1730091600:t>
!turtlewhen
A resident Light creature emerges periodically from the deep waters of Sanctuary Islands to seek help from Sky children, rewarding them with Light up to a certain amount each day. 🐢
☀️ Event times : (These timestamps are in your local time!)
<t:1730015400:t> 》<t:1730022600:t> 》<t:1730029800:t> 》<t:1730037000:t> 》<t:1730044200:t> 》<t:1730051400:t> 》<t:1730058600:t> 》<t:1730065800:t> 》<t:1730073000:t> 》<t:1730080200:t> 》<t:1730087400:t> 》<t:1730094600:t>
When does mischeif end?
!hallowhen
Days of Mischief returns from <t:1729494000:F> through <t:1731311940:F> with tricks, pranks, spells, and transformations galore for everyone to enjoy Sky’s spookiest event of the year! 
🔎 More Details: https://bit.ly/PatchNotes0270 
which area is this in valley ?
Performance theatre
that’s the season area to the right when you enter valleys portal right?
Yess and then you go the right again through the buildings there to the performance area
tysm!!
From day one of the Halloween event all the way up till now just 15 minutes till reset I have been collecting event tickets every single day if I've gotten every single day (including today's) how many total should I have?
Fyi I have not purchased any event items yet
My friend isn't able to complete dailys. Well tgc compensate the candles?
Does anyone know? Trying to find out if I'm missing tickets.
I tried to get tickets today I haven't done them and Idk why it's not letting me get tickets
Should be 45 iirc
Ok thanks that's what I got.
I wasn't sure -.im so tired lol
Thanks
Will there be compensation for us not getting our seasonal candles yesterday ?
Most likely not
Bruh.
But there's always a double sc event at the end of the season so there's that
When is daily reset? I thought it was 8 mins ago but my candle boost or anything didnt get reset yet
It was 8 mins ago, restart your game or go through different maps and return home for reset
Usually your candle boost resets once you collect new wax, if not, you can restart the game
whu cant i chibi fall anymore? im not wearing any shoes and i got the stance, but just cant, is it bc im holding someone by hand?
You should still be able to chibi fall when holding someone's hand. It will not work when you have someone piggybacking. Also at some places it doesn't work at all, check the usual places pls
Okay thanks
i tried the corner of an bridge in vault in that closed place, i got in easily but then couldnt get out 😭 like a trapped mouse lul
Oh no, then it might be a place where it doesn't work. Do you have a screenshot? I'm not sure which bridge and closed place you mean.
You can go home and take return shrine anytime you're stuck somewhere 
Forgot ping 
ofc ill send in a sec
I have a question, when I unfriend someone does that also take me off their constellation ?
What were yesterdays quests?
lul i cant even fall in there 😭 i hope u know what bridge i mean
Yesterdays Dailies by Io #seasons-events-chat message
I MISSED THEM AND BOUGHT A CANDLE PACK😭😭😭(goodnight!)
Can i have it too please
Try on the curved wall next to the candle cake, there you should be able to fall and get out
Oh and to get in do it on the sand slope to the left of the door
Not a chart but you can check this page of the skyplanner https://sky-planner.com/ts by silverfeelin
Either in Sky Planner by Silverfeelin https://sky-planner.com/ts
Or in Sky Wiki https://sky-children-of-the-light.fandom.com/wiki/Spirit_Visits
I have an aviary village question. What are all the shops and how do you go about "completing them"?
They are just fancy closets. You can open all the shops by doing the revival quests offered by the guide in aviary. The quests require you to do past seasonal quests.
adding to yash, keep in mind not every building has contents yet so we dont know what will be in them or when/if things will get added there 
Is there one dedicated to the season of enchantment?
Yes! I forgot which quest since it changed after the live season, but itll be unlocked in the shop near the small river
Oh cool. Does it offer a shop? And if so is it a consolidation of the ones in dessert?
Yes, its the exact same as the ark shop and the boat shop at old home 
Hiya, just quick question out of curiosity. Did the maintenance noticeably improve anything? Or was it likely just to be stuff behind the scenes (im guessing this one)
why do I lag on sky and get kicked, even though I have good device and the signal is not bad.
anyone knows what is this??
Can you specify what you mean please?
the bag looking-like thing on my friend’s back
If it's the backpack, that is the instrument stand, you get it from nesting board quest (inside aviary neating workshop, in the right corner)
Ohhh I see, thank you!
does anyone know how many wls total you could have if you’ve been playing the game since it released and got every spirit? :>
238 WL is the max currently
~~so 200 total is pretty good then
~~
!ts
The next Traveling Spirit is scheduled to arrive on <t:1730966400:F> (<t:1730966400:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
We didnt get hints yet did we ? I saw two pitcures on tik tok but i dont think I've seen anything here in news
Waaayyy too soon
Tiktok pics are likely speculation
hello guys. ive bought an item yesterday through a sky webshop. is there any ways to refund it now?
The webshop is managed by xsolla, you might be able to request for a refund. Your receipt may also have something mentioned.
https://xsolla.com/refund-policy#section6
Can we get AURORA instrument as f2p?
!tswhen
!geyserwhen
A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲
Event times : (These timestamps are in your local time!)
<t:1730012400:t> 》<t:1730019600:t> 》<t:1730026800:t> 》<t:1730034000:t> 》<t:1730041200:t> 》<t:1730048400:t> 》<t:1730055600:t> 》<t:1730062800:t> 》<t:1730070000:t> 》<t:1730077200:t> 》<t:1730084400:t> 》<t:1730091600:t>
The Voice of Aurora is not available anymore, and it costed 14.99 $ so not f2p
look at it go, look at me dance over the Sky like a krill 
Hello, I have a problem and need help.
!tswhen
😢
AAA what's the command for it 💀
!ts ⤵️
The next Traveling Spirit is scheduled to arrive on <t:1730966400:F> (<t:1730966400:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
Ok that was embarrassing thanks
My account is banned for unknown reason.
Forever or temporary?
!support (you can submit an unban appeal with support)
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
I don't see the word countdown.
Remove this image, as it contains your Sky ID
It should state a reason, but you can also ask support for further details
How do I find my sky ID tho
Find your Sky ID in-game: Tap the cog menu (top-right corner)
→ Tap "Account"
→ Tap "Account Info" ℹ️
(If you are unable to access your game, you can find your Sky ID in: device settings → "Sky")
I don't know which room to contact.
Ooh thanks
!support like Ash told you ^-^
Click the link in the bot answer
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
Hi Pingu :3
might want to delete this too since it also says their id 
Yeah I realized I only censored the SKY ID
no idea what the other ID is tho? The ban number or smth?
(it said reference id, but better safe then sorry
)
are the red lights in GW Arc and GW ship wreck area interchangeable? Do they both count as red light in GW?
Yes, either counts
oh, didn't know. Thanks. Saw both a few days ago in the daily stuff
Among the Ban wave released today, is there anyone who has been banned because of Auto music apps that use Sky game music sheets? 🤔🤔
Using of Auto Music is a violation against Sky TOS/EULA.
Thank you for the advice everyone. I hope everything is okay. I still want to continue playing Sky because I have been playing this game for 4 years without stopping for a single season 😭😭
Where can I read the sky TOS/EULA rules?
Thz 🥰
There was a ban wave?
hi! how do you get the items that seasonal spirits wear, such as capes and outfits and hair? when you complete reliving their memories, they disappear and I can't find them again
You have to wait for them to return as traveling spirits
how come I'm seeing some people with the capes from seasonal spirits already? have they been here before?
Yes, traveling spirits return every two weeks (selection is random)
okay thank you!
How long will this big pot provide us with wax?
Mischief Cauldron Wax (Should be mostly accurate) by Uphezizi
#questions-and-help message
hm, when was the entrance to prairie changed?
This most recent update it was changed! (0.27.0)
How many WL do I have to collect to consistently get all 63 statued in Eden? I hate collecting WLs so I want to collect like a minimum amount but still get 15 ascended candles
63? 1 for each statue. But I recommend 100 for the sake of red shard shower.
Depends on your experience. If you’re really good in Eden, 100 can be enough, but usually people need 150 or more to get all statues
!geyserwhen
A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲
Event times : (These timestamps are in your local time!)
<t:1730012400:t> 》<t:1730019600:t> 》<t:1730026800:t> 》<t:1730034000:t> 》<t:1730041200:t> 》<t:1730048400:t> 》<t:1730055600:t> 》<t:1730062800:t> 》<t:1730070000:t> 》<t:1730077200:t> 》<t:1730084400:t> 》<t:1730091600:t>
!turtlewhen
A resident Light creature emerges periodically from the deep waters of Sanctuary Islands to seek help from Sky children, rewarding them with Light up to a certain amount each day. 🐢
☀️ Event times : (These timestamps are in your local time!)
<t:1730015400:t> 》<t:1730022600:t> 》<t:1730029800:t> 》<t:1730037000:t> 》<t:1730044200:t> 》<t:1730051400:t> 》<t:1730058600:t> 》<t:1730065800:t> 》<t:1730073000:t> 》<t:1730080200:t> 》<t:1730087400:t> 》<t:1730094600:t>
!grandmawhen
Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children. 
Event times : (These timestamps are in your local time!)
<t:1730014200:t> 》<t:1730021400:t> 》<t:1730028600:t> 》<t:1730035800:t> 》<t:1730043000:t> 》<t:1730050200:t> 》<t:1730057400:t> 》<t:1730064600:t> 》<t:1730071800:t> 》<t:1730079000:t> 》<t:1730086200:t> 》<t:1730093400:t>
when?
What do emote's levels actually do? I didn't notice anything different about them through their levels.
Certain level has more decoration and animation.
Lvl 1 and lvl 3 change the animation, lvl 2 and 4 add special effects
You have to keep the emote pressed to use different levels
You are holding down the emote to change the levels, right?
HELPP I lost the username of a friend i just made in gw lobby
kitsu if u see this pls contact me😭🙏🙏
can someone pls explain me what the different color wax mean when burnt?
Quite literally no difference. Blue wax simply has touched water
oh thanks
On my friends cape (the first pic) the wings on the left and right are the same brightness, but on my cape (the second pic) the right side is brighter than the left, we are in the same lighting btw
the closets have a light centered on them, you might be standing inside that 
hi tib! 
The screenshot really shows that you're not in the same lighting, just look at the background! 
And even the slightest turn can make a difference.
It’s both at sunset
There's much more to the game's dynamic lighting than sunset.
the lighting can change if you move the camera, as i said theres a light on the closets too
try moving away from the closets and see if it changes 
It’s like the left side of my cape doesn’t even glow at all
- If you experience it in every area and every situation, try with different cosmetics. Hair or head accessories can alter the cape.
- If that doesn't help either, however small cosmetics glitches have secondary or third importance to devs, you are free to #report-a-live-bug about it.
I noticed something more: in the screenshots not the same foot are placed ahead, and different devices render game assets differently too.
I wish my mind wasn’t this sensitive to picking up details no one else notices, I feel like a schiz0 finding 5 visual bugs a day that ruin the experience for me, no one else sees it
Oh that's unfortunate! 
Try to post it in #general-sky-discussion too (more people are there) and try discord search function to search for your Sky nick, hopefully they are looking for you in another channel. 
Hi Nova!

Updated wing light count by ren #seasons-events-chat message
Why do I think there’s one or some iap item that I buy missing out from my wardrobe 
didn’t remember much which items
It’s pretty unreasonable to believe that it’s only my Cape that has this problem. I mean, I think I’m delusional for thinking that only my account could have this visual bug yet I still believe it for some reason.
In that case you open ingame settings > shop, scroll far right and use 'restore purchases', it will check for any missing items
Where do u get ninnis cape? It's not in shop
No one said it's only your cape.
We pointed out that even the slightest differences can make a difference and "standing in the closet at sunset" misses almost all of them. ☝️
Also, based on detailed Sky player calculations, there are more than hundreds of quattro trillion cosmetics combinations in Sky.
Multiply it with the number of devices, each graphics driver has a little difference how they interpret game assets. 📱
It's impossible to get everything looking the same without small differences.
Also a solution was provided to you, you can reproduce your issue in your device at multiple places with multiple cosmetics to sort out these variables, you're free to report it as a bug, that's the most you can do here about it.🐛
I know you didn’t sorry I should have phrased it better
Basically, I’m saying that I’m delusional for thinking that it’s only my cape that has this. Like it was some rare bug that only happened to my account. That’s just how my mind thinks whenever I see a visual bug, I worry that it’s just me that has it
thanks, will do!
hiii Kat!

It’s so weird like I realize how delusional I sound yet I still believe it
Cosmetics glitches can't be account related by game design
at least it's not the neck booger out cat hair, that's been there forever
Yeah, like it makes sense. Everyone gets the same copy of the cape, yet my delusional mind always thinks that mine is special in all the wrong ways
Try on a different device to make sure.
Everything looks so much different on my iOS device compared to my Android, and my other Android 
It’s been a day and I still haven’t received what I bought, is this a bug?
Contact Support Immediately.
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
You can try this #questions-and-help message IAP troubleshooting | by Tib 
I went to support yesterday but it didn’t really change anything, I assumed I’d get a response back from a real person within a day so I’ve just been patient, but I’m starting to worry since after 11 days the item I bought would disappear
Yes I’ve done all of that. I changed Internet, changed device, rejoined the game, deleted the game and downloaded it again, checked if the money was taken out of my account, etc. And I also thought it might be because I bought something on IOS, but I’ve bought things in the past and there weren’t any issues.
Does anyone know if going to the Aurora concert via someone else will then let you get the cape? Or if not, how to get the cape that lets you visit freely? I'm Fairly new to Sky and couldn't access it before the steam release at all... I got it on the release but then couldn't play for a very long time, Only returning now in season of moomin. I met someone kind enough to show me the concert and i was in awe and moved... I adore Aurora's work and seeing the concert was another experience all it's own! When i was told it was only through the cape i was really upset, because it happened before i was able to play and... so i could never get it. Will the cape be returning? Or available in the concert area only? Or otherwise is there any way to get it?
Hello, I want to know why we have a different emoji at our name? Example my name is 🎃 emoji
Hello, glad to have you here!
Unfortunately the Wings of Aurora cape was only available to purchase during the season's run as well as the Encore concert that took place for the Guinness record break.
The cape was availible as a spell only during the 5th anniversary event this year, but as of right now there are no known plans of its return. You can always ask in #looking-for-group-live for a friend to bring you to the concert arena, and you can complete the seasonal quests without having to use the cape 
It's a part of the days of mischief server celebration, you have a temporary Haunted role at the moment!
I see... that's.. rather depressing to hear. I struggle with a sense of 'well you weren't there at the perfect time so sucks to suck' type things ...i know that's harsh just.. mostly insecurities talking.. sorry. Thank you for the heads up at least...
Ohh, it's a temporay role. It's interesting i got a pumpkin role
Happy halloween everyone👻
That's completely understandable
You're not alone in that feeling; many of us who didn't start playing from the first day's launch may have missed a time-sensitive item or cosmetic.
If it's any consolation, due to the cape being an IAP and not an Ultimate Gift, there is a chance it may return in the future.
Additionally, there is an Aurora plush from ThatSkyShop that uses a STAR feature to give your in-game skykid the Aurora wings+ the Voice of Aurora instrument as a temporary spell (unlimited scan uses), so check back occasionally to see if there are any in stock. https://thatskyshop.com/products/sky-x-aurora-doll-plush-set?srsltid=AfmBOoqfJCTq5ZP8k0WMHn_CUs-aZHEqs4u5RmRW10iY0yq2b6XqAi6d
i don't have the ability to scan, again i wasn't able to get sky until pc.. and nothign there mentions pc compatability.. just scannign on phone.... plus the cost is.... a lot more than i could reasonably get anytime soon for.. similair reasons -sigh- thank you for noting it at least...
Hello! What is the purpose of the concert hall? Are there concerts? If yes, when? Every time I go there it's full of players honking but nothing is happening and on sky clock there are no events listed 🤔
You can try out (almost) every instrument there! + there is a music sheet challange you can try for some extra wax (about 2 candle cakes if you do enough notes correctly)
Os sorry I meant the concert hall from season of duets
Does anyone else get frozen when reliving the butterfly spirit?
Oh I just saw a bunch of people frozen over there
As for now, it is just that, a seasonal area, however in the future, there might be some events taking place (though nothing's for sure yet)
Do you have "skip all cutscenes" function on?
Upoer one makes you 'chibi-sized', lower one makes you taller or giant (depending on wich one it is
Oh
okay so there was one just like the second one but it was small instead
what's the difference between them two?
Why is everyone sitting there then? I don't events think there is light to collect
That one makes you small or tiny then, depending if it says 'size' (meaning it makes you tiny) or 'height' (meaning it makes you smaller)
Some people like to afk in the game, and some like the place
you can try talking to them ingame to find out
anyone know where and how i can locate the spell kreb????? ive been searching for 15 mins
Is it okay if I ask you a question in Japanese? If it doesn't work, I'll pass it through a translator.
ohhhhh i think i get it so if it says size it means there's a set size that it makes you, but if it says height then it means it changes your height relative to what it already is?
It's hard to explain
but yes
On this server, only english please and yes you can use a translator ^-^
sigh someone kidnapped it, didn't they?
Yeah just gotta exit the area and basically try for a new server where it hasn't been taken yet
got it. Thanks for the reply. May I ask you a question?
BRUH PEOPLE CAN KIDNAP IT?????
Gift crab location by Renn
#questions-and-help message
If it's not there, it escaped and you can't get it anymore. Then go home, wait 1 min then take return shrine to enter new server and try again
Yes
Flip over and carry as far as you please like you can with normal crabs
Yes you can ^-^
Can you flip over players who turned into crabs?
I'm playing the game now. However, something troublesome happened. Do you know the race course in the valley area? I am now off the race course. He tries to return to the normal route, but the light is gone, and even with the help of the beast, he cannot survive. I tried to meditate and try to close the game, but it doesn't work because I keep moving and being exposed to the wind. What should I do in this case? I'm playing on Switch. Please tell me how to deal with it.
Close the game and reload
After all, is there no other way than to cut it from the software? I would like to send a spirit, but will the data remain?
Hey, I remember there's a spirit in the satellite to go back to office. How do I go back if I can't find it? Do you guys know how to go back in office
thanks for the reply
You can still send the spirit off at the temple, that data should be saved. Only the active race will not be saved and you have to restart it
Your data is safe, don't worry.
Just close the game and reload, you should appear at home then
Unfortunately that spirit is bugged, only way to leave the space station is by going home
Re-enter office normally, as in, go through the vault door and all
Thank you everyone for your answers! I'll try cutting it off and trying again. Thank you very much!
Ohhh. Thank u everyoneee
wait omg i think i get it now, one of them changes your height but the other one changes what SIZE your skid is, like sort of like your skid's age, right?
It worked! Thanks to all of you! Thank you very much!
Hey! I had a question about shared music sheets:
It's pretty frustrating when I'm playing with friends, and when we hit the same notes, it cuts all of us off, so we end up hearing nothing, is there a solution for this?
I'm finally completing Little Prince quest line. Does the final task in Eye of Eden basically run through like normal Eden does? Or do I not lose my wl?
That's a normal eden run
Only difference is after rebirth (I won't spoiler that ^^)
Ah cool! Thanks! 