👾-bug-reporting

[elder yoke]

Hd i did laugh

[native oyster]

…ly unofficial

[grave yarrow]

Are we?

Oh

[elder yoke]

Too soon cold

[grave yarrow]

🤣

[native oyster]

😆

[elder yoke]

Lol

[grave yarrow]

My head ain't working properly

[native oyster]

We’re officially not Scopely? But officially Epic?

[grave yarrow]

The temperature exceeded acceptable parameters

[native oyster]

Although we’re the wrong colour for Epic

Maybe we should be Uncommon Commanders.

[short vine]

👍 And how do I understand there is no compensation if I can not participate in events (I do not always have the opportunity to play with a PC)?

[grave yarrow]

[tulip vessel]

New level indicator does not increase while grinding hostile

[grave yarrow]

I don't think there will be a compensation.
You can roll back the game version though so you can access it on your phone again

But you'd have to download the apk from a third party provider

[robust minnow]

How and which TPP?

[grave yarrow]

Send me a DM, so I can send you the link 🙂

[elder yoke]

Haha

I was trying to be funny

Apparently theres certain things you cannot request ....

[grave yarrow]

👀

[elder yoke]

Aha

Clearly not funny to them lol

[grave yarrow]

Did I miss something?

[elder yoke]

You asked for a dm to send a link

[grave yarrow]

Yes

[elder yoke]

I was inplying a link to certain other types of things

Think of

[feral crater]

You can't roll back the game. Not an option

[glossy dust]

2022-06-09

[grave yarrow]

1. No third party link on this discord
2. XAPK is not necessary, they offer standard apk too

[feral crater]

The game fails to load with older versions and yhe current server version

[glossy dust]

Hmm... maybe that is the case we missed out?

[grave yarrow]

My game still worked fine with the old version

[glossy dust]

Then not

[feral crater]

Older game versions get stuck in a death loop trying to load

[grave yarrow]

That might be a server connection issue

[native oyster]

Unrelated to anything; the server maintenance you may have been subjected to happened days ago to us, and they’ve only just released M43.1 today.

@glossy dust I admire your effort to help people on that; perhaps outline the terms someone may need to stick in their favourite search engine to arrive at the link you posted instead to avoid falling foul of the link rule? 😅

[dusty fog]

I downloaded the new update and now all I get is the following and the game crashes. Come on Scopely

[tough hull]

same here

bugged on android

[grave yarrow]

What device? @tough hull

[native oyster]

*some Android

[tough hull]

samsung

[dusty fog]

iPhone

[native oyster]

Samsung what?

[grave yarrow]

Which exactly?

[grave yarrow]

Which exactly?

[glossy dust]

If you want to downgrade game and know how to install file not from google app store - use google and search for "star trek fleet command apk download", open first link and pick version from 2022-06-09

[dusty fog]

11 Max Pro

[glossy dust]

For the others - I would suggest to log in via pc client and put on a shield

[tough hull]

dont wo rk on s20 or s7 was fine on both before update

[grave yarrow]

S7 already added, will add s20 to the list now 🙂

[native oyster]

For me the same. Having a s7

@dusty fog

What server are you on?

[grave yarrow]

26k photos 👀 Don't you have a cloud?

[dusty fog]

And I’m on server 12

[tough hull]

I can confirm pc version at least still works after update 🤣

[native oyster]

Hum. 12 isn’t due for maintenance until tomorrow, was just following a hunch. Ok.

I am in server 139

[native oyster]

Yes, but it can’t hold them all either.

[rare vortex]

I thought you guys were improving things..

[native oyster]

Updates when you dock.

And there are lots of improvements for sure.

That just isn’t one of them 😅

[proven sparrow]

Game didn't working on my phone after update. Crashing before any load.

[grave yarrow]

What device are you using?

[proven sparrow]

Samsung galaxy A7 2017

[grave yarrow]

That's a new one. I'll add it for the dev team 🖖

[proven sparrow]

Thanks)

[steep heart]

Same thing happening on my Huawei Media pad T5

[grave yarrow]

That one is already added 🙂

[steep heart]

👍

[fallow dirge]

Scopley should be giving ppl shields as it's their screwup

[leaden turret]

That's why mine doesn't work! Mind switching yours off? 😆

[grave yarrow]

I already forwarded that but so far, nothing

[dense cove]

New update doesn't work for me either! Crashes on start on my Huawei tablet.
Cleaning did not work, uninstall and reinstall didn't help either.

[grave yarrow]

What exact Tablet?

[dense cove]

MediaPad T3

[fallow dirge]

It seems Samsung Galaxy tablets and phones

[grave yarrow]

Not only. That's the sad part

[grave yarrow]

I'll add it 🖖

Added

[fallow dirge]

Fixed minor bugs, by crushing the game entirely lol

[dense cove]

Great, my other device is a Samsung phone. I won't let it update there.

[grave yarrow]

Again, what device?

[fallow dirge]

Ive heard Galaxy a5

[grave yarrow]

I've heard a lot more. Got a huge list of devices not working 😬

[fallow dirge]

Ikr...the list grows by the second

[dense cove]

Galaxy A8. But I won't update it now that I know of this.

[grave yarrow]

Alright, I'll add it in brackets so in case there is something, it's already on the watchlist 🙂

[dense cove]

Hopefully I can still play with the previous version?

[grave yarrow]

Yes, that's entirely possible

[faint garnet]

The new Ship Level indicator 25/30... does not increase when 'grinding'. The level bar increases, you the the 'Leveled up' highlight on the main screen but the Number does not increase. (Ship autogrinding in Augment space).
Warp recall does no fix it.
Once docked, number increases correctly.
Screen shots to follow

Before and After docking

[grave yarrow]

It's a known issue 🖖

Although I'm not sure if that is intended

[wraith hazel]

New android version crashes on Samsung S7.

[grave yarrow]

S7 is known 🖖

Only "fix" is a rollback of the game version

[plush venture]

Did the most recent update, now I can't get on. On a S8plus. Was on just before update fine

[grave yarrow]

That's a new one. I'll add it for the dev team 🖖

Added

[shrewd crest]

Give me a ping when it is solved, in the meanwhile i put my money into Diablo immortal....
btw. Memu 8.0.1 doesnt work also after the update. Bluestacks is working, very strange

[grave yarrow]

Memu probably emulates one of the not working devies

While bluestacks doesnt

You know what devices are getting emulated by logging into your google play account and then checking your google account for recently connected devices

Those are the emulators

[plush venture]

Here's a SS when trying to enter game.

[grave yarrow]

I know, thats the common issue

[fallow dirge]

Is there a way to download a previous game version via google play?

[grave yarrow]

No, only via Third Party providers

[fallow dirge]

Ahh ok, alright thx

[shrewd crest]

good point, Memu Samsung S7
and my real huawei mediapad m3 isn't also working
scopely really hates me....
My teclast works

[grave yarrow]

The samsung is known, the M3 is not. I'll add it

[native oyster]

Any update yet on the error w/Discovery?

[grave yarrow]

What you can do is rollback by downloading the previous version from a Trusted TPP.

[spiral idol]

Xiaomi Mi Max 2 crashes too

[grave yarrow]

I'll add that too

Both added 🖖

[spiral idol]

I've sent error log to support

[fallen thistle]

Quick Workaround until fix: Download the apk Version from 2022-06-08 (V1.000.24896) e.g. from apkpure. Just google for "star trek fleet command apk"

[steep heart]

Just done that, works fine now.

[woven ginkgo]

Another mistake that is now also months old. When you switch from private chat to alliance chat, you can't send the message.

[glossy dust]

Hmm, never experienced that... or experienced and didnt know why it happens

[native oyster]

Just tried, doesn’t open

[grave yarrow]

Can you check if its an xapk or apk file?

[glossy dust]

@native oyster make sure you download proper version - one mentioned above

not latest

[native oyster]

I did, and apk file

[grave yarrow]

Did you uninstall the original stfc first?

[native oyster]

Ehh no, gonna try now

[grave yarrow]

If you still got the old installed, it doesn't work

Because google doesn't support downgrading

[glossy dust]

@grave yarrow @drifting iris I must say you do a wonderful work here... I dont know if anyone ever says this to you - but thanks a lot for all your time here and willing to help others!

[grave yarrow]

Thanks, I appreciate it. Although in most cases we can't do much except forwarding 😓

[glossy dust]

Still in crisises like this - you help players!

[grave yarrow]

That's our job

¯_(ツ)_/¯

[sudden crow]

I can t lauch the game with new update.
Download on google store with galaxy s7.

[grave yarrow]

Known issue

All you can do is rollback to the previous game version by downloading the game from a third party provider

[native moth]

when you press shortcut "c" for chat in pc version game crashes nowadays

[jaunty crag]

Tank you guys, witz the older Version it works again

[quick olive]

IOS version crashes multiple times a day - and ALWAYS when i take my Meridian back to the Beta space of our TC after returning to base.

[rose sorrel]

Just updated on Android, now it says my server is undergoing maintenance

013 Jellyfish

[grave yarrow]

A planned maintenance

[native oyster]

Thanks , it works for now. Slower but at least I could put on a 7 days shield😎

[rose sorrel]

Friend on another server is still playing in game.

[grave yarrow]

Because each server got a different maintenance time

#⭐-official-announcements

[rose sorrel]

Thx

Yeah, saw that, but it doesnt say what servers at what times etc,,,

[grave yarrow]

It does

[rose sorrel]

LOL, thx,,when I saw that my brain stopped at EU - and thought it was just EU servers...Geesh

[native moth]

yep

[deft grotto]

My device is a Samsung galaxy A50

[native oyster]

Will cost Scopely lots of rewards for us all😡

[cloud mural]

<@&509691205798592532> not sure if you can help feed this back but it seems the new visual on ship level is misaligned from the actual.

Example screenshots as follows; my meridian is showing as 35/40 but as per battle reports my ship is actually lvl 37 so I would have expected a visual of 37/40 rather than 35/40?;

[native oyster]

Docking fixes it.

[cloud mural]

Oops I see that someone else has already reported the ship lvl misalignment here! Thabks for all the efforts anyway!

[native oyster]

Unclear of intent.

[spiral venture]

Sounds like you have a third party application interfering with your game. The PC client doesn’t support hotkeys

[gilded holly]

NEW BUG: After Promoting an officer the scroll arrows no longer function.

[terse canopy]

**After the update, rookie move to another server is gone... Real sticks in the wheels do not let you play or what... **

[native oyster]

Yes, that was in the release notes for the server maintenance.

[terse canopy]

?? so they'll give it back later

[native oyster]

Yes, once all the servers have been done they were advising it would be allowed. There’s a date somewhere but I’m on my phone at the moment.

[quick valley]

Lab expert becomes a one day event?

[scarlet blaze]

Not complaining

[native oyster]

Game still broken and no word???

[scarlet blaze]

Heh?

[native oyster]

Game won't load and there's no news about fixing it.

[spiral venture]

Can you provide more information please. Scopley is aware of some android devices having issues after latest update is this you too?

[native oyster]

It would seem - I use a Chromebook. After update - the game just won't load.

[spiral venture]

👍🏻

What device model do you play on?

[native oyster]

ummm it's an Asus, but I don't know the model off hand

Asus C302C

[spiral venture]

Thanks we will update the list of affected devices

🖖

[maiden junco]

Since update, the area in the yellow box is blocked on apple devices from the earphone and front facing camera

Screenshotting it obv doesn’t show this haha

The left arrow isn’t showing but you’re still able to press right in front of the notched area to move to, in my case, ship B

Took a picture from another device

[glossy dust]

Same here on iPhone 11pro - seems game does not recognise nodge on any ship/chest/event screen

For those on Android with crashing game after update: Download the apk Version 2022-06-08 (V1.000.24896) e.g. from apkpure. Just google for "star trek fleet command apk"

Uninstall updated version first. Make sure you have scopely ID set or you logged in with your email so you don’t lose your account

[rose rivet]

No frame awarded in the Hyjacked combat event. Finished but no joy. Never mind, they reused the same frame from first event and I won it then. Can anyone say absent-minded

[weary sun]

Is it just our server or have scopely randomly renamed a load of alliances by adding strange numbers to the alliance name and tag?

[spiral venture]

It’s a known issue. Can you please provide me your original alliance name and original tag along with your server number and what the changed tag is and hopefully after I pass it on it will be resolved 🖖

[grave yarrow]

People can manually change it back 🙂

[weary sun]

Great British
GBUK
S131

So you are aware some one on server must have quickly started a new character and created an alliance with our old name and tag so we can’t manually change. Some classic trolling LOL

[glossy dust]

Small suggestion - after 6h from release update / maintenance - maybe some official communication could be an option?

They will remove link slimer - better describe what to do

[fallow dirge]

Search Google for APKPURE. Install and open the apk app, search STFC, view different versions of STFC in the app, download version 249...predecessor to the current. Install. Play. I noticed icons/avatars took longer to load. Everything seems stable in game and on phone

It automatically synced to Google profile

[scarlet blaze]

I'm not sure that scopely would like that

bypassing their update system

[spiral venture]

Oh cool didn’t know

[fallow dirge]

Ppl have to do desperate things to when THE MAN screws ya

[scarlet blaze]

Get the PC version

[fallow dirge]

Don't have a pc

Phone and tablet is enough. Work computer is no touchy

[quick valley]

May I ask why the lab expert is cutting short?

[weary sun]

This all you need @spiral venture ?

Currently called

Great British0
GBUK72

[spiral venture]

If an another alliance has taken your tag I would recommend putting a ticket into support also. I’ll see if there is anything I can pass on but I don’t know

[weary sun]

Already done that

[spiral venture]

👍🏻

[weary sun]

Remembering we didn’t ever change our name and it was scopely that changed it post patch. Just so that’s clear

[native oyster]

Can't log into game wasnt able to complete events before reset

[spiral venture]

Android?

[spiral venture]

So hopefully they can do it this time

[floral plank]

Haven’t had my Pike avatar yet, had there been any word out that I might have missed?

<@&509691205798592532> ?

[native oyster]

Yup

[spiral venture]

Nothing yet it’s being worked on

[spiral venture]

What device model?

[native oyster]

I can log in now but I just updated it

[native oyster]

Galaxy s9

[spiral venture]

Cheers 🖖

[subtle plinth]

My player has the same problem… maybe we should to activate a world ceasefire …I’ll ask him a phone model he use

[inland sentinel]

My STFC game still sticks at 70% download. Hpw is that fixed?

*How

[placid hare]

Cant load the game, deleted and redownload game twice and it just wont load and constantly crashes. On a galaxy s7.

[inland sentinel]

I'm on a PC, and as I stated ⬆️

[faint finch]

Is there any known eta on a hotfix for the Bugfix?.... I am currently on vacation so downloading an older apk does not work with my data limits, so the update has successfully ruined the game for me... :-(

[subtle plinth]

Galaxy tab s2 the same problem. Game doesn’t load and just crashes after update.

[clever raptor]

HUAWEI MediaPad M5 lite 10, game will not load after update

[inland sentinel]

As if my warp engines are broken...

[spiral venture]

Is this on PC or Android

[inland sentinel]

Yes, an HP that's not quite 4 years old.

[inland sentinel]

HP Pavilion to be more specific. Appears to be a similar issue on various devices.

[real quest]

Game is crashing on launch it brings up the app closed tab with report or open again options only on a Samsung galaxy android phone anyone one else having this as well

[real quest]

Same thing for me I logged in to recall ships after maintenance reset and then rembered to update now I wish I hadn't

[warm grove]

Someone also facing the issue, when the app crashes (and it does a lot of times) private chat messages get lost on restart?

[spiral venture]

Around half the android community is facing issues after the latest update. All information has been passed on let’s hope for a quick fix

[glossy dust]

Game not loading on PC is a new thing

[spiral venture]

Yep been happening for a long time I’ve done some tests which suggest it’s related to how STFC stores cache files on devices but idk for sure

[real quest]

Ah ok thanks for that reply wasn't sure if it was just me as a beta tester and beta versions

[spiral venture]

It seems to be wide spread. It’s unknown what the link is yet

[glossy dust]

Interesting why on 70% - if that would be a proxy or connection problemn - it should say failed to log in at start

[real quest]

Ok I guess I'll call it a night and check again in the early hrs lol or tomorrow

[glossy dust]

Just checked how game behave when it cannot contact servers - it shows error streaight away not at 70%... 70% happens to me when I change network during login and somehow connnection drops for a second

[grave yarrow]

What Device are you using?

[woven blaze]

Galaxy s7 and game downloaded from galaxy store

[glossy dust]

@woven blaze - scroll up - there is a workaround proposed by my and slimer

[grave yarrow]

S7 is known to be broken.

[glossy dust]

@grave yarrow I find it common Galasy S7 and S9 has an issue

[grave yarrow]

There are a lot more than that

[glossy dust]

Thinkink about custom adnroid they provide

[woven blaze]

I have the game installed from galaxy store and was forced to update.. pre update was fine

[native oyster]

Very strange Scopely is so silent on this issue!!! Game still broken . . . and no word!!!

[glossy dust]

@woven blaze you can try downgrading the game with use of apppure

scroll up for details

[woven blaze]

Have seen thank you

[glossy shell]

Picard ???

[still minnow]

Anyone ever get the new battle result overlay getting stuck on ya screen? Happens for me rarely but hella annoying.

[thick bloom]

you can swipe it away...

[native oyster]

Bad translation 🤣

[still minnow]

🤦

Not easy on BlueStacks, though. But cheers for that. It sucks, though, as it normally goes away by itself.

Yep, got it, ty. And it resulted in a backlog of further notices showing up and poofing 😹

[mighty gulch]

The new Beta Upgrade won't run...😭

[daring terrace]

When resizing the PC version this is happening.

When restarting the resized window all is fine again, but when i switch to fullscreen then this happens:

[strange field]

This just appeared in my in-game news section. 🤗

[solar plank]

Game will not stay open

[high mirage]

Had the same problem but it’s fixed now it seems

[junior niche]

Cutting and pasting again SCOPELY!!!

[warm hound]

"New section" just appeared after update

[junior niche]

STUPID!!! and it SHOWS!!!

[native oyster]

This bug hasn’t been fixed as per patch notes

[warm hound]

I'm going to open a ticket and accuse them of actually vacationing in the Caribbean and having HS amateur coders do the dirty work for em

[warm hound]

I don't see that bug in my game.

[junior niche]

WHAT!!?? This is ACTUALLY better that their usual

[native oyster]

Well it’s still there for me after updating

[grave yarrow]

I've forwarded it

[solar plank]

:👍

[spiral venture]

Just to double check please you are on the latest version? 🖖

Occasionally the device doesn’t update to the latest one so just double checking

[native oyster]

Definitely on the latest version

Right after update I can't start the app anymore

[spiral venture]

Perfect thank you 🖖

[daring terrace]

Thats just old news coming up again.

79 days old l2r

[karmic jungle]

More people in server 138 can't restart the app next the update.

[daring terrace]

yes we also have some people on Android telling they can't start the app

[pliant oxide]

When you level up a ship by hitting hostiles the level counter does not go up. Levelled ship with XP/Lat to 28.

Should be showing Level 40.

[weak shore]

It‘s a little too big

[grave yarrow]

Nah, that's alright

[plush venture]

I can't even submit a ticket, because I cannot get in game to retrieve my player ID. This update is costing me event rewards. Any word of the issue being addressed?

[spiral venture]

Yep it’s been addressed and looked into

[lament temple]

I hope my shield lasts long enough

[trail cedar]

After new upgrade, play starts 70% and nothing comon. Server eu 157.

[glossy dust]

scroll up for solution

[spiral venture]

Known issue being looked into.

[lament temple]

Ya ya, instal apk. Could be a trap. I don't know you.

[unborn badge]

He's not sending you links to a scam. 🤦

[glossy dust]

It is a public cache of all android games with older version... noone knows whjen Scopely will patch this...

games and apps - everything in Google Play Store

[trail cedar]

My game is not chrashing, it woks like between a maintance. But i see now maintance annoucement for server 157

[glossy dust]

But of course Im not forcing anyone... the other option is pc version if you have scopely ID - then you can put on a shield

[lament temple]

Bots in YouTube did this to me. Whatsapp and whatnot. AI getting pretty good these days. Lol

[warm hound]

Correct attitude

[molten salmon]

add another android user that cant restart after yet another bugged update... waste of energy playing this rubbish these days

[lament temple]

Welcome to the party

[warm hound]

It worked fine for a few hours after updating my app, now it won't load

It looks like database server crashed?

[glossy dust]

There are reports of problems with alliance names and other damage done during maintenance - maybe your server is being worked on? Or reverted?

[molten salmon]

games too big these days...4gb for a phone game is stupid

[glossy dust]

Sadly no communicatiopn from Scopley is passed anyhow

[spiral venture]

Unrelated to the log in issues

[spiral venture]

For which one. The maintenance or the android issues?

[glossy dust]

Both 😉 - no info on official-announcements and game-announcements - all we have is what you guys pass through - they are looking into it

[subtle plinth]

What about resources of players who can’t log in?🙈 raid time?

[lament temple]

Well, I'm from 20

[molten salmon]

good way to feed whales though.. theyll be happy enough

[eternal orchid]

👉 In my case it's not possible to open the game after installing the update from play store. I get a message that the game was terminated repeatedly...

[lament temple]

I am hunted, so if not shielded, definately drained. Might take them a while though. Lol

[spiral venture]

Yep. For the android issue it’s been escalated and looked into actively. For the maintenance issues every run that we hear issues they change something there last few runs are the most stable. The alliance tags and names being added numbers is not as bad as the original issues as this can be corrected by players in game

[molten salmon]

same tkirk

[glossy dust]

@eternal orchid scroll up for a workaround

[spiral venture]

If you can log into PC or another device then try and shield. If you can’t I would try my luck with CS when the game comes back for you

[glossy dust]

If someone gets raided because could not enter game after update - raise a ticket - they will give your rss back

CS is doing really great job with this kind of support

[warm hound]

Ticket they'll give u back the rss lost

[spiral venture]

Yeah they have been doing quite good lately

[lament temple]

👆 2 bots talking to each other. Lol jk

[glossy dust]

We are not bots, we are flat earthers 😄

[lament temple]

🖖HELLO HUMANS 🖖HELLO HUMANS

[glossy dust]

Im working 12h / day and im really tires so I might sound like a robot.... going back to the topic - do you want free gift? :p

[lament temple]

Is this the part where i send you a pic of my crypto wallet?

And yes, I like gifts

[glossy dust]

Crypto - no - I preffer real cash :p

[plush root]

Где мой аватар Пайка за выигранное событие????

[lament temple]

Snoopdevious server 20

[lilac hatch]

Hi ! How notice a ticket if we couldn't log to the game ??

[leaden turret]

Support can be contacted through various means.

In-Game: create a ticket through settings/help

Web-browser:
Be sure to include your PlayerID!
https://scopely.helpshift.com/a/star-trek-fleet-command/?p=all&contact=1

E-mail:
Be sure to include your PlayerID!
[e-mail]

Note:
Response times can be up to 5 business days, not including weekends or holidays.

[glossy dust]

Check #👽-how-to-contact-support channel

[lilac hatch]

Silly i'm...😂

[lament temple]

I'm being told response time to tickets is 48 hours.

[leaden turret]

I'm sure they'll need the time

[spiral venture]

Up to 5 business days

[unborn badge]

Someone on my server has suggested maybe ones phone should be cleaned up to allow more space for the game. It's possible the game is so large that the lack of space on the phones is what's causing the loading issues.

[hidden condor]

All these new bug fixes are nice, Scopely. But you still haven’t fixed my Bookmarks menu. Can’t save new ones. Can’t delete old ones

[spiral venture]

Currently unproven. Given it’s affected loads of android devices simultaneously after the update i think the issue is closer related to the update.

[placid hare]

I've tried that already and sadly still cant get the game to load.

[lament temple]

Didn't work

[proud copper]

after patch impossible to launch the game on android device and is not a space pb

[lament temple]

Yup

[molten salmon]

expect they wont do anything today..10pm in the uk nearly..

[spiral venture]

They are from the US and from other places in the world

[lament temple]

Yay for telecommuting

[native oyster]

Scopely is AWOL

Most frustrating there is absolutely not a word!

[warm hound]

Cache issue? Nah, heavier games run more smoothly on this phone. It's the amateur code. IMO it's an database error issue on the server side

[unborn badge]

Just passing along a message. 😬

Many Android users on my server say they have no issues.

Curious which Android users have updated their software, if there's a correlation.
I have just dared the infamous update to the game. I can log in no issues so far. Android iOS with newest software update.

[frigid geyser]

After leveling a ship (through XP grinding), but before returning to base, the displayed level in the ship manage screen is the level it was when it left the base.... not its new level. (or something like that? I've not fully debugged it). In my case, ship is actually level 31 or maybe 32, but shows 30... (Sorry already reported above...)

[solar plank]

I'm having problem bring up the site

Blank in and out

Will not open

Star fleet command

[native oyster]

I have updated the game software and still the game will not load.

[warm hound]

Reset your network connectivity, my phone app seemed to improve as I switched cell towers

[brazen jackal]

Same problem are here :(

[thin pilot]

Another problem with the latest update. The game is locked at 30fps on the Google Pixel 6 Pro....there is no way to change it and only this app seems affected

[brazen jackal]

That didn't help.

[lament temple]

I installed the game on my phone, and it lets me in. Try another device

[brazen jackal]

It's not possible. The scopely Id has not been transferred or written down

[lament temple]

I use Google play to log in

[brazen jackal]

Yes, only with my member nothing works

[woeful garnet]

Back button doesn’t work properly, game zooms in and out to much on mobile.

The red pop up alliance chat doesn’t go away when you have readed, yes after few minutes

[spiral venture]

?

[lament temple]

I reinstalled on the tablet, and still won't run. Both devices are samsung.

My phone is a newer samsung. My tablet is maybe 4 or 5 years old. If that helps.

[spiral venture]

It’s been forwarded and looked into don’t worry 🖖

[spiral venture]

All information is helpful thanks 🖖

[lament temple]

👍👍

[woeful garnet]

I was busy with writing sorry

[spiral venture]

No worries let me read now

[woeful garnet]

Its all on iPhone device

[spiral venture]

The back button not working is due to a weird UI glitch this has been reported today a lot it’s from the new update 🖖

[spiral venture]

Yep the UI one is on IOS devices

That’s where all the complaints are coming from

[woeful garnet]

And the red pop up chat that doesn’t go away directly ?

[spiral venture]

The UI has also become blocked from the notch on the phones

[spiral venture]

Which red pop up? The red target next to player names? Or the number that tells you how many unread messages you have?

[woeful garnet]

The last one

[spiral venture]

Yes I saw that on the PC client the last 5 messages I had unread glitched out a little.

[woeful garnet]

Yes so all the game that’s zooms to much is all what happened from the last update

So they are fixing it in matter of time

[minor steppe]

there is a problem players cant reconnect to the game. several devices are involved. did you know anything about this?

[spiral venture]

Yep Android devices are having log in issues which are being looked into

[minor steppe]

it seems like not all android devices had this problem

we see this on A5 and older ones

[spiral venture]

Not all but a range of new and old Android devices

[minor steppe]

wich one is it in your range?

[spiral venture]

The list of affected devices is long

And I’m not an Android user so I can’t do a good summary of it

[willow venture]

Updated the game today now it crashes as soon as I open the app. I'm on android.

[spiral venture]

Read up please 🖖

[quasi smelt]

Still no official solution, and I installed it at 11CET. I found a temporary solution by installing previous version. It can be read in comments above👆...im on Samsung Galaxy S7 edge

[minor steppe]

did anyone had a message from his support?

[kindred palm]

So one of the “improvements” isn’t.

This is not a lvl 1 Envoy. It was a level 1 envoy when it left the station, but it won’t tell you what level it is now after grinding ship xp. You can’t see it until it returns to the station. I don’t need to know what the max lvl it can reach, I need to know what lvl it is it now.

[pulsar sable]

Update screwed. Can t even get past initial Scopely splash screen on startup and it crashes.

[spiral venture]

For now it will tell you it’s most recent level in the last battle report. That’s the solution till the bug is fixed

[kindred palm]

Thank you. That is helpful.

[pulsar sable]

What about those that Can t even start app after update...

[spiral venture]

Scopley is aware a wide range of android devices seem to be unable to log in

[red brook]

And the solution is?

[formal sentinel]

An alliance mate updated his PC version and no chat button arrow showing even after fres reisntall... any hint?

[solar plank]

It stay not working I reinstall it and loss all my work I just

This is not good

[pliant rover]

Latest PC version, tried a repair. Daily goals won't load

[solar plank]

I can't get there

[strange wasp]

On my phone the game no longer starts since the installation of the update. Uninstall and reinstall and still won't get the game up.

When will the correction be ready and if I will not lose resources due to this failure.

the only thing that appears is the Scopely logo and the game crashes after 2 seconds.

[wary flint]

Maybe we could get some complimentary shields until this is sorted out

[solar plank]

Yes I hope

Yes that it I'd show Scope logo and crashes on me too

All day long

[wary flint]

Same here

[prime wagon]

Same here, hopefully no one took advantage and raided my base

[solar plank]

I hope not too

[lament temple]

I think it's something to do with older devices. Androids

I tried on a newer device, and could log in.

[rapid swift]

After the pc update, all my officers say they are upgradeable. Even the max upgraded ones.

[pulsar sable]

So first we have phone companies deliberately sabotage phones to force buying new ones. Now the game developers are gonna mess code to force more phone buying?

[feral pewter]

Haven't played all day. Still can't open the app

[pulsar sable]

Yup and all we get is it's being looked at. What the code, sitting there looking at comments? Doesn't tell us much.

[woeful garnet]

My transporter characters are gone, I bought few charts from tos kirk till my patterns were zero and next moment it was gone

[feral crater]

Hope there is compensation in the form of giving credit for events for those of us that can't log in to complete them

[scarlet blaze]

If your patterns are at zero they don't show up @woeful garnet

[woeful garnet]

I didn’t knew that thanks

[scarlet blaze]

It'll show up when you get some more

[woeful garnet]

😓 thanks

[sweet sapphire]

So all the things Scopeley claimed to fix in the latest patch update… well they didn’t work and now my game keeps freezing, glitching and I have to close and reopen the game every time I recall one of my ships because I get an error message. So I this patch worked about as well as patching a leaky submarine with paper towels. 🤣

[solar plank]

Wrong the game it not fix

[lavish pumice]

Exact same issue

[lavish pumice]

I might be out a billion plus rss. I’d like that back if I get raided due to this.

[solar plank]

That's right

[molten salmon]

shows you how much they actually care...

[half yacht]

Is the glitch where in an armada the first player to have an officer’s ability trigger causes all other players with that officer to use the first player’s stats a known issue?

[molten salmon]

no announcements or acknowledging the fact theyve screwed up yet again..

[pallid raft]

system view defaults to extreme closeup after any change. 😦

[half yacht]

I got an extra 220k shields more than I should in 3 rounds

Only reason I can think of is that I got the stats of the other player who had bev on because the amount of shields I got corresponded to about 46.2k officer health on my realta, which I couldn’t do with full officer slots on a maxed sally unless I used an exocomp.

[scarlet blaze]

It's the Spock bug

[hasty axle]

I’m seeing a new bug with the new update (both iOS and PC). When a ship levels up while deployed the XP meter does reset for the new level, but the displayed level doesn’t change. It does update when it docks, however.

[granite jewel]

I’m seeing the same issue as @hasty axle

[half yacht]

So it works with any officer then? I could get some funny damage on some ships that way, use anti faction officers to get something like 500k extra damage per shot on like a sarc and watch it chew through an armada. That would be fun to see, but the opposite effect would be very bad where higher level players getting their officer abilities at a lower effectiveness would drastically reduce the chances of winning an armada.

[scarlet blaze]

Only in Armadas

Y'know if we start abusing it we could get it fixed faster lol

[half yacht]

Of course, it wouldn’t work anywhere else.

[quartz robin]

Having the same issue as Ark Royal 2. App stops.
This happen after the update.

[half yacht]

True lol, at least I have screenshots that clearly show something wrong, it is probably harder to tell with using Spock since you would probably have to do a lot more math to show a difference. I think that abusing this bug would be difficult at best since you would need to do a lot of calculations about the mitigation and still have good enough ships that you could take on a bigger armada than normal, and hard to coordinate too. Also not helpful as much for deepspace armadas since all the credits are in the leader chest, so it is really more detrimental overall I believe.

It doesn’t really allow for smaller players to run bigger armadas, and potentially hurt the bigger players for helping smaller players in armadas.

[plush venture]

Since Scopley is aware of the problem from.their update this morning thay has prevented a couple hundred, if not thousands of players from being able to play, does that mean they will gift us the event rewards?
I mean, this has been going on since before event reset this morning. And no official announcement either.

[solar plank]

We are the customer and should be reward and that is that

[light ermine]

BUG: Leveling the Stella still shows lvl 25/30, in the BR it shows 29

[red crown]

i had to switch between that and 1 of the other menus to make it appear

[red crown]

its trait xp, not lvl

[wary flint]

My base is getting raided and I can't log on

[cobalt hare]

I just had this issue leveling my stella. When it docked, it reset to the displaying the correct level.

[tall herald]

Is there an answer to the problem of logging in??? after updating the application this problem appears

[remote sky]

My son is also seeing this message

[timid spade]

I would assume you have android 7 or android 8 on your device, as of this update the client is not working on those.

[remote sky]

Yes

[keen surge]

Update regarding La'an.
I've had a friend checking numbers, and what he's seeing is that the correct additional cargo is added and usable, but the stated amount has an additional 30% that's not usable (and shouldn't be). The 30% additional looks to apply for higher ranks also.

[silent wave]

Hi game not posible to open android actually version
alwas coming:
App angehalten Stfc schließen

Tried to reinstall doesn't help, too

[ashen agate]

Cargo max numbers and what the ship is holding isn’t lining up. May be a La’an issue as mentioned above. Also noticed once a base got closer to drained (~300m rss left) the Amalgam stopped showing loot bonus and not hitting max cargo as per displayed cargo capacity. First pic is on a maxed Antares, 2nd is from amalgam. 2/4/Stonn officer crew. La’an on lower deck.

[glad meteor]

Latest build on iPhone 13, the game no longer respects the screen dimensions, and content is hidden behind the front facing camera notch.

[keen surge]

Bearing in mind that the amalgam ability at max level (0.1%) will only be 300k additional from a 300m station, it's likely just hidden within the La'an issue.

[silent wave]

have seen now many users got same Problem and can't log in. there is any info from scoply about that issue?

[broken star]

After update i can't get in anyhow

[quasi musk]

Yalls fix didn't last long

[terse canopy]

Can I clarify, starting a new game lost the ability to change the server to level 12, is this associated with tehn.trudov and whether to return access further ... Since really a lot of mishaps lately, as on purpose.

[grave yarrow]

That is intended and was thoroughly explained in the announcement channels

[native oyster]

It worked for me yesterday with the walkaround through apkpure, this morning same issue, can’t get in.

[grave yarrow]

Then it autoupda5ed. Deactivate the 9ption in the playstore

Autoupdated*

[native oyster]

Gonna check, thanks.

[broken star]

U can't downdate 😂

[grave yarrow]

You can. Just not via playstore

[broken star]

Well i don't know how 😂

[grave yarrow]

Someone posted a guide somewhere here. Might have to scroll up a bit

[broken star]

Can't find it

Thnx anyway

[native oyster]

@broken star For those on Android with crashing game after update: Download the apk Version 2022-06-08 (V1.000.24896) e.g. from apkpure. Just google for "star trek fleet command apk"

That’s what I did and it worked for me

[broken star]

Thnx will try

[native oyster]

Ship information for my level 8 Stella is showing as level 1 of 15. Nice to see the level... if it is accurate.

[ruby breach]

either it works or I want all my money back

I don't want to fiddle around

[silent wave]

why nowhere is a feedback about the big connection issue so many have?
reinstalled and nothing helpes

[kindred niche]

Because it is no connection issue. Scopely thought it's a good idea to kick thousands of players with older devices.

[final knot]

Ich komme nicht mehr ins Spiel

Bitte um Hilfe

[magic horizon]

Welche Andriod Gerät hast du? @final knot

[final knot]

Samsung Galaxy

Handy

[spiral venture]

There currently isn’t one

[sleek fern]

The new chat window in the PC version is great, but as you are typing, some keys affect the game too.

[native oyster]

This is new

[silent wave]

santoro 100 or 1000 of Gamers got the same issue and just no helpful reaction

[ruby breach]

I have a Samsung Galaxy A5/20F, is that old?

[magic horizon]

Welche genauer Typ?

[grave yarrow]

Pretty much

It's 2017, hmm

[ruby breach]

but it works fine, I see no reason to throw it on the trash hea

just for a game

trash heap I meant

[silent wave]

but why without any information should a game kick 1000end and more user just cause maybe old smartphones?

[native oyster]

I’ve not seen that touted as the only reason, but I do see it as amusing that people are complaining that a ten year old device doesn’t work.

Around 2016/2017 and later (for no reason other than personal perception) I have sympathy with, but prior to that technology has a lifespan.

Anyway, until someone says what the issue is and fixes it or says why they can’t we’re just shooting the breeze

(And technology has a lifespan regardless, but as a not especially demanding game a 5-6 year old device except for landfill Android shouldn’t really be unable to play a game like this)

[quartz robin]

Still having the issue!!!

[grave yarrow]

Yesterday has really pumped up your anti Android, did it 😂

[native oyster]

Not really, I’ve always had disdain towards Android largely driven by “Landfill Android”

[pseudo crane]

It's a Update and not a old device problem. The game works on a very old Huawei without the update. Only ld graphics settings but it works. I tested just for fun. 😂

[jagged siren]

So what your saying is for the people it's still not working for we are screwed if we didn't pop shields that last at least a few days?

[grave yarrow]

There's a workaround, downgrading to the previous version

[jagged siren]

How?

[broken star]

Worked back in game 😂

Just don't update again 😂

[native oyster]

Oh I don’t doubt, but I just see a couple of comments (should be tested all the way back to KitKat, they can’t just stop supporting old devices) and I thought I’d point out they have to draw a line somewhere 😆

[jagged siren]

I'm pissed because I just know my base is gonna be cleaned out and all the progress I made to get the resources to do the final upgrade for my ship so I can tier it up will be gone.

[broken star]

It works with some developer options permission revoked etc etc graphics strange now 😂

[jagged siren]

I guess I'm stuck waiting till next update. Gonna miss out on battle pass.

[ruby breach]

how often do you update/renew your dishwasher, laundrymachine, refrigerator, car?

[native oyster]

Language.

[native oyster]

That’s something you can post.

[ruby breach]

I still cannot run it, maybe the line to draw is me, I'm too old and plain in the brain. I don't get the pak file installed nor can I find the permissions for the game. I'm too dumb

[ruby breach]

well maybe not dumb, I never had to use this things

[delicate knot]

So once more there are players that can't get ingame? Will their resources be refunded, if they get raided?

[austere bolt]

Just updated in the game in the playstore, now I can't get in.. The game force closes immediately. Truly awesome update scopely....

Have restarted my phone etc, but nothing works, short of uninstalling and reinstalling can't think of anything else to do... If I do uninstall, I could very well decide not reinstall anyway.

[jagged siren]

Reinstalling doesn't work.

[austere bolt]

Yes, reading up, I see I'm not the only one with this issue.. If they know about it already, why do they not just pull the update til it's fixed rather than it effecting even more people... Scopely = Logic Minimum

[ruby breach]

today is server maintenance, maybe they can crush the bug with it

[ruby breach]

and money maximum

[agile wing]

I have this problem too(((

What can I do...my shield was down now(((

[tough hull]

a lot having issue, scopley will have to compensate players

[ruby breach]

wait in patients, and be happy when you can enter the game again. I can't do anything else, I'm sad and disappointed

[grave yarrow]

What device?

[agile wing]

Samsung sm-j510h

[twilit canopy]

Ship lvl not updating while the ship is out hitting reds. This ship lvl’d up at least once, the bar reset, but the number stays at 25/30

[grave yarrow]

I've added it to the list. Now it's up to Scopely to fix it
What you can do is downgrading your game version. If you don't know how to do so, I can help you 🙂

[agile wing]

It happens in this morning...3 hour ago...and I do everything what I can and know...but problem

[faint finch]

You can try to download an older version of the game (ofc no recommenation to side load and use trusted sources and be aware of malware etc) and downgrade to the version before this update

[grave yarrow]

The only "fix" is a version downgrade, so basically scrapping the new update

[faint finch]

Be aware that you have to be linked to either scopley Id or Google (looked like android from your screen) as you may have to uninstall the game prior

[verbal zealot]

Yes same with me the lvl will only update when ship return to base and is docked this is a new bug

[faint finch]

Afterwards I recommend to disable auto update in the playstore until this mess gets fixed...

[twilit canopy]

I have an iPhone with a notch. Buttons keep relocating to underneath the notch, making them impossible to tap (e.g. the officer filter button when looking at away missions)

The back button will start off, obeying the safe area bounds, then if you click into another screen, the back button shifts as far left as possible, with half cut off by the rounding of the screen

It’s inconsistent and semi random. Correcting and re-breaking itself as you move in/out of screens

[grave yarrow]

iPhone scaling/Notch problem is a known issue and already being investigated 🖖

[native oyster]

So how are we supposed to complete this mission that’s a lvl 25 that involves a 2mil ship?

[grave yarrow]

You don't until at least ops 28

[native oyster]

I’m 30

[grave yarrow]

Then you are technically able to beat it with a t7 ops 28 faction ship like Saladin

[native oyster]

Strongest ship is 800k

[grave yarrow]

A 1.2m ship can beat it.

[native oyster]

Teir 5

That’s ridiculous

No missions from lvl 25 have targets that are that high

[grave yarrow]

It's a broken mission which is also now targeted at ops 40+

At least in the holodeck

[native oyster]

Then the lvl on the mission should be marked lvl 40 not lvl 25

Yes.

But it isn’t. So we archive it and come back to it later, and not waste a moment of energy on it.

Yeah I’m gonna have to do that, but stfc needs to fix that detail on the lvl mission.

I’m sure at some point the hostile will be sorted. The one they borked on Angel in Disguise was done during a server maintenance which is why they’ve probably not fixed it already and just updated the holodeck details.

[errant creek]

This is a task from the new missions for which several days are allotted. There have already been such situations. You must write to the game support. Indicate your level, your id, a screenshot of this ship -

And you should be helped to bypass this stage and then you will finish it completely.

[grave yarrow]

This was only an option during the event to complete the mission.

[errant creek]

Yes, it was like stage 2 out of 1-5. There were no more such strong ships there 😀👍

[native oyster]

Yeah but it doesn’t work like that any more

There is no urgency to complete it, so it won’t just be autocompleted.

[silent wave]

is there an option to contant scoply directly during discord to get an feedback for the connection issue?

[native oyster]

Connection issue?

Support information is in #👽-how-to-contact-support

[broken stone]

after maj on android, the game not launch.... maj of the hell 👿

[glacial cargo]

I like the new chat thing where we can watch the action while chatting, but i seem to get a lot of notifications when there isn't something new like for example a new private messages

[exotic coral]

for all those with the latest version 1.000.25190 Android/Samsung issue,
the above advice from slimer worked perfectly, and allowed me to rollback to the 1.000.24986 version
otherewise I'd still be locked out of the game, if I had to trust Scopely support and ability to solve the infinite new bugs they introduce witrh every new release

my consideration of Scopely devs has also been further downgraded, but that was already in the huge negatives

[exotic coral]

even for those who'd have a PC available
the required Scopely ID hs to be registered from INSIDE the game,
so if you hadn't done it PRIOR to the update, you can't do it now while you're locked out of the game

[robust minnow]

Borrowed a Nokia TA1270 running Android 11 and loaded game from new.It loaded and played ok but after switching it off/on just sits adjusting.Seems to be failing in the sync phase of loading previous game parameters!

[plucky brook]

SERVER 193 / +DJ+ admiral / (imlegend ) IML alliance
25 MONTHS AND NO POSITIVE RESPONSE OR TIMEFRAME SCOPELY!
Bugged game member : streethawknz

[leaden turret]

Gave up on waiting for a solution to access the game. Got a nice email stating they are investigating as the issue is known.
Found no path other than rollback to previous version. Sigh!

[plucky brook]

Yeah its not hard to just give the item/rss/reward from the first few augment unlock path to the member to fix it!
I’ve worked in db before.. it’s simply a database integer they need to either changeon there db or send him the rewards in a box so the game can trigger the unlock..
but dragged out for 25 months.. 30+ tickets…
offer him a duplicate game account built with the items rss and progress he is up to..

[native oyster]

What’s broken?

[glacial cargo]

the daily task tab doesn't always load up properly after the update

[plucky brook]

@native oyster

^

SERVER 193 / +DJ+ admiral / (imlegend ) IML alliance
25 MONTHS AND NO POSITIVE RESPONSE OR TIMEFRAME SCOPELY!
Bugged game member : streethawknz

[native oyster]

Go to Elona, accept the mission “Uncaged”, complete that path.

[quick valley]

I don't think that mission will apeear again as it is completed

[glacial cargo]

you might have archived it

[quick valley]

That mission is done already

[native oyster]

This is the chain that gets you to “Retrofit”; when you complete that mission then you get access to the first Augment systems, and from there more missions to do the rest.

Retrofit can’t be completed because it would have unlocked those paths.

[quick valley]

When you reached to the final stage of augment, everything will suddenly undone but except your mission

I meant the reputation

[native oyster]

Screenshot needed of all your missions and all archived missions, and missions on planets in Elona 👌🏻

[quick valley]

I am just telling what happened with this bug, my augment store is working fine

[native oyster]

Ok. @plucky brook same as above; screenshot of the mission planets in Elona, of all missions he’s got active and those archived.

[plucky brook]

@native oyster @quick valley thanks for your assistance.. i will pass it on. You have been the most helpful so far. LLAP 🖖

[tidal tartan]

Since the latest update, ac or pms are still marked as unread (the read figure) even if they have been read (pms) or being in the ac.

[final knot]

Galaxy s7

[tidal tartan]

When levelling up a ship while hitting reds, the new ship level reflects only after being docked whereas ship power increases already before being in dock again. Kind of inconsistent.

[native oyster]

Yes, Same here

[dry wedge]

Since yesterday the game won't launch on my old Zen Pad (Android). Android phone and PC client works fine. Any ideas?

[ruby breach]

log in not possible.
by what I read now, I guess a new Mobile won't fix the problem. I will stay calm and wait for a solution, although the annoying situation. the game is worth playing

[plucky brook]

@native oyster @quick valley
I think the devs gave streethawk 60 bb BPs, but not the one that unlocks the game path and augment store. FYI 🖖👍

[ruby breach]

@dry wedge the only solution atm is to rollback to the previous version

[native oyster]

Yeah, the game path and augment store are persistent.

It’s only the BB that they were late to the party with sourcing

[dry wedge]

@ruby breach Thanks! I have no idea how to do that though. It kond of updates itself from play store I think. 🙂

kind*

[ruby breach]

read further up this chat, I'm also unable to do the rollback myself.

[dry wedge]

Blah... waiting for fix and play on PC instead. 🙂

[plucky brook]

Having past experience with sql py vs and myphp, I tried helping with pulling apart the gamedata (with is semi encrypted) to try help find the trigger.. which is in the first 12bps given in the reward in first tree, as the data had a different offset for the item.. im told support that it’s around that area (but cant give them the offsets, as that is encrypted). This is the older data, its gone in current data

@native oyster I have spent soooo long with this debugging for him, that I happen to stumble across 3 more USS SHIPS that are nulled out in the gamedata last year 🤣🤣

[remote sky]

I tried the rollback and it still didn't work for me

[lilac juniper]

Reunions only gives 6 bps, thus the need for that additional pack in the store

[native oyster]

https://stfc.space is easier, just saying 😆

[sly geyser]

can someone pin it?

[silent wave]

Yeah pls pin it somewhere..Cause didnt understand how to roll back. english isn't my main language

[native oyster]

No, as it requires links and stuff.

You may have more success asking on DJz’s Discord

Or Rippers.

Other CC Discords are available.

[keen surge]

That's FAQ wouldn't be related to the issue you're describing.

The mission chain itself was the same before and after the change that they're referring to, this was instead when they increased the blueprints provided by the missions and decreased blueprints provided by faction store (it was 30 from missions and 30 from faction store, now 54 from missions, hence people doing some of the missions before the change were potentially unable to build the ship).

And faction store is based on reputation, which you get from doing the missions, and the path unlock is a mission reward (only after actually building the ship, so not triggered by acquiring the blueprints).

[solar plank]

It's still not working can't get into the game

[silk oxide]

Me neither - what's going on?

[wanton hull]

Can someone explain how to restore the game to a previous version on Android, we have a few colleagues on our server that can't log in also and it seems restoring to a previous version works

[modern crypt]

😉🤙

I already help other members on my server with the same problem

Keep in mind to have the account synchronized with Scopely or play games to avoid problems with access to the account

For helping? Nice 👍

If you want people to download a previous version so that the game works for them, delete the update of June 17 in play store that does not work and leave the one of June 7, and I'm sorry, I did not know the rule of not putting links not approved by this server 👍

[wanton hull]

well its really shameless

Hey Devs....fix the damm problem

I have people saying they are going to quit the game over this mess

[native oyster]

The rules are the rules, and they’re there to be read. We know what you’re trying to do is help but it only takes someone to get their device owned and then everyone is asking why it wasn’t taken down.

[wanton hull]

understandable, but Scopely should have fixed the problem already and would avoid all this

[native oyster]

Easier said than done when you’re dealing with the Wild West that is android devices

[wanton hull]

I wont argue on that, I'm no expert 😅

[native oyster]

You gotta work out what it is that’s kicked it off; when you can’t just regress a version on the Google store it becomes a very lengthy process.

[wanton hull]

but maybe an announcement would help to make peace to all those users

and expect tickets...tons of them...all these guys that will probably get raided

[native oyster]

You have to re-release the old version, with a newer version number.

[modern crypt]

I apologize for breaking that rule, I reiterate my apologies 😉

[native oyster]

No worries, easy done. I get told off most days 😆

[wanton hull]

the weird part is I'm on android and have the latest version installed and no issues apart the annoying arrows I have now in every officer

[modern crypt]

I wish the developers luck to find the bug soon, I know that it is not easy to find certain bugs in the software, and even less so within so much code, from experience I know that it gives a lot of headache 😅

[wanton hull]

could it be android version related? cuz like I said on mine works fine

[sharp dune]

I cannot get to my archived missions! Why?

What is happened to the missions 😾where oh where can they be?

[native oyster]

You clicked the little box that looks like the box you clicked to archive them, next to “Holodeck”?

[native oyster]

Possibly. Ecoms have tried to work out if there’s a pattern in devices and such but even then we have some people with different results with the same device.

[wanton hull]

seems clearing the cache worked on some devices

[sharp dune]

Thanks hadn’t seen that!,

[solar plank]

What is the problem with this game

I had no issue with it until someone did something wrong

To upgrade or update

[rich flare]

The screen layout has all been messed up on iPhone 12 Pro Max. It doesn’t seem to take account of the notch.

[native oyster]

Indeed @rich flare, it’s known about 👍🏻

[rich flare]

Superb news I shall expect a fix in the next 5-10 years 😂

[viral vine]

The disco just won't jump.... No matter if I change crew or use another ship slot... What else can I do?

[native oyster]

Read the pins. 👍🏻

Do a jump efficiency research or upgrade the spore drive

[viral vine]

Then STFC should give me something for it... Can not be that I now have to wait so long...

[native oyster]

Do you have summoning?

[grave yarrow]

What device?

[violet kelp]

Android

[woven blaze]

Well i took a risk to update the game on my s9+ and it works fine.. so maybe device related as it will not work on my s7... both using galaxy store

[grave yarrow]

What device?

[willow venture]

I'm still getting same thing. Crashing as soon as I open the app. Galaxy s7 here to

[violet kelp]

@grave yarrow Chuwi HiPad LTE

[grave yarrow]

Added

[violet kelp]

As for my personal issues I haven't been able to access the research lab for about 3 days on PC or my Umidigi A9 Pro. Afraid to reinstall or wipe cache ... Just won't research until I can access the lab again 😁

[silent wave]

mine is Samsung Galaxy S7, too

[magic shuttle]

Probs with Android 8.0.0!

[verbal nebula]

I have a Samsung Galaxy S6+ and since yesterday I have not been able to open app. Cleared cookies, downloaded more then 3 times, downloaded old version a few times but to play it asks 4 download of updated and then back to no go.🤬

[grave yarrow]

Another Device to add to the list for the devs .... dear goodness

[verbal nebula]

meanwhile we loose shields rss base gets hit and destroyed and ships. All add costs 4 fixing. never mind losses on events etc. 🤬

[umbral vale]

So I can add my ZTE phone to the long list. 😂

[grave yarrow]

Which exact one?

ZTE got tons of devices

Passively. Almost all the devices in the list are 8.0 confirmed

So if somebody says his S5 doesnt work anymore, I don't bother to ask

Because S7 doesnt work either

[woven blaze]

My s7 is android 8 - not working
My s9 is android 10 - working

[umbral vale]

Z851, all updated Android

[grave yarrow]

Can you still check your exact android version?

[umbral vale]

Android version 7.1.1

[quartz robin]

Uninstall app, and reinstall it.
It does not work!!!
I have a S9 android

[grave yarrow]

Android Version?

I think it's time to spam Eco to fix Android 7+ Stfc apps 🤣

[quartz robin]

Galaxy S9

[grave yarrow]

Android version, not device

[native oyster]

Or for people to buy devices that they store all their personal information on that aren’t six months out of support 😬

[quick wave]

Game no longer starts on my Samsung Galaxy Tab S2. Android 7.0

[quartz robin]

Ver. 8.0

[grave yarrow]

Already known, thanks for confirming android version though

[quartz robin]

Ver. 8.0

[upper peak]

Game crash also for me with my Huawei Mediapad M5 Lite (android 8.0)

[grave yarrow]

New device, again

Added to the list

[silent wave]

whats about a world cheasfire during list rises up and up? posible devs at this to the game duribg they search for a fix?

[grave yarrow]

I've forwarded that request, nothing yet

[native oyster]

Nah, I’ve got a lovely raid on I don’t want interrupting.

[oak vine]

Oh weee

This is fun

[molten salmon]

uninstalled and reinstalled an older version..now its saying incompatible with your phone? ive been playing on this phone for 2 or 3 years

[brazen crest]

Fix the bugs

[grave yarrow]

What Device and What Android version?

[grave yarrow]

You might have more luck putting a ticket 🖖

[ebon creek]

Looks like adding La'an only increases the max cargo display numbers but doesnt let the ship mine to the new max cargo.

[grave yarrow]

Known issue, already investigated

[eternal orchid]

Same conditions, same problem.

[ebon creek]

just got her so a little behind then

[lilac juniper]

What is your max cargo if you take la’an off?

[grave yarrow]

This doesnt tell me your device, nor your android version

[molten salmon]

yet it does no longer...

[hexed badge]

SAMSUNG A7

[molten salmon]

i thought the bit that says what my device is next to where it says my device would be enough

android 7 as far as i know

[grave yarrow]

Oh, sorry, didnt see that device notice.

[grave yarrow]

Both added 🖖

[molten salmon]

so i cant even put an old version back on either..

[grave yarrow]

Not via google play, only via third party providers

[verbal lagoon]

New underdeck officer for cargo not working

[tidal bobcat]

This is small but troublesome for some of us; chat notifications aren't resetting.

[verbal lagoon]

Node shows zero time left, but not empty and ship not full

[native oyster]

Can you confirm your ship cargo without La’an on? I have seen reports that she adds the % and then an “untouchable” % on top for some reason

[molten salmon]

youve misunderstood.. i replaced with an older apk version which susequently flashed up not compatible with my device... so thats what i mean when i say i cant use older version either

[verbal lagoon]

With and without lan’ar @native oyster

[native oyster]

Yeah @verbal lagoon she’s added cargo twice, first one useful and second one not.

[solar plank]

Did the game get fix yet ?

[grave yarrow]

for the crashes on android? No

[solar plank]

Happy will not open

Ok

Will not open

Yes android

[frosty bridge]

They are doing mainenance on servers. Is on official announcement

[eternal orchid]

Let's hope that Scopely has already noticed this problems... 😂 🤦‍♂️

[grave yarrow]

Server maintenance has nothing to do with the crashing games

[grave yarrow]

Yes, forwarded and already being investigated

[native oyster]

They have.

[candid gust]

my survey ship its stuck in middle of the system not comming home restart not helped and loclization data same result

[native oyster]

Get someone to kill it?

[spiral venture]

Send a ticket to using a method from #👽-how-to-contact-support. You have a stuck ship

[candid gust]

i think only i see 700k opc iso and one day same place in origin 🤣🤣🤣🤣

[native oyster]

It always happen everytime i update the game

And just stayed like that for a couple of min

My internet is all good even can run high graphic games

[brittle light]

I've got a player who can't get back into game after maintenance. Anyone else?

[spiral venture]

Android users on the latest update?

[brittle light]

Good question. I myself am Android with no problems.

[spiral venture]

As of yesterday’s patch a lot but not all of Android users are struggling to log on

It’s being looked into

[brittle light]

Good to know. Maybe it's from that. But only started after maintenance. Hmmm. Thanks.

[spiral venture]

I’ll forward this for now as a maintenance issue but it may be the Android issue I listed above

[bold rock]

What are you talking about

[quick valley]

Where is the lab expert event?

[spiral venture]

Was 24h

[quick valley]

I thought there will be a second one?

[spiral venture]

Ended 3 mins ago

[quick valley]

I know, but I was told there will be the second one

[spiral venture]

Someone told you an assumption not a fact

There is no second one

The 3 day was reduced to 1 day

[quick valley]

Eco told me?

[spiral venture]

Oh 👀

[native oyster]

#👾-bug-reporting message

[spiral venture]

I’ll find out where it is then 🤣🤣

[grave yarrow]

Latest #⚡-mod-announcements

[spiral venture]

I should read that one again 🤣🤣🤣

[native oyster]

Starts again tomorrow though

Not today

[spiral venture]

😅

Oops

[native oyster]

So everyone can do some re-reading

[spiral venture]

Yes I will 😅

[brittle light]

Thank you. Sounds like he logged on no problem after maintenance but then like an hour later.... Can't get in.

[spiral venture]

Sounds like he is on the latest patch 🤔

[brittle light]

Yeah he's the one who reminded all of us to install lol

[bold rock]

Well your wrong, I’ve already done all that and I can’t jump

Except upgrade, because like ahi stated before it won’t let me upgrade either

[native oyster]

I’m not, cos it always fixes it 😆

Spore drive upgrade, or jump efficiency.

[spiral venture]

Yep thanks for confirming it’s the patch

[bold rock]

Thanks for trying - one would think the idiots at CS would push that info out in case it helps someone

[native oyster]

They’re not idiots, they just don’t seemingly play the game. 😅 TBF if you spent all day working on it would you want to see it when you went home 🤣

[brittle light]

Also have confirmed Android for you

You're great

[plush venture]

Going into day 2 of not being able to log into my game after upgrade, outside of "Scopley is aware", is there any word on how they plan on compensating players that are missing out on events (mainly SMS) since its their patch that's preventing us from playing?

[spiral venture]

Thanks 😅

[spiral venture]

Can you ask what model we are totalling it up

[brittle light]

Samsung galaxy A71 5g wb

[spiral venture]

I’ll add it to the list

Thanks 🖖

[brittle light]

@spiral venture you too! 🖖

[spiral venture]

No worries 🖖

[spiral venture]

Sorry 1 more question might have missed above what Android version?

[bold rock]

I doubt the CS people have ever played the game or have any affiliation other then scripted text to respond with. When giving specifics on an event issue they have no idea what the event event is .

[bold rock]

Not only have I tried everything listed, I have done so on both my phone and pc and have the same results…. Upgrade to newest version….

[brittle light]

Version 12

[spiral venture]

Thanks

[feral pewter]

I hope they're giving unlimited shields yo everybody that can't log on until it's fixed. It'll be messed up to finally get back on to a completely drained station 🤷🏾‍♀️

[native oyster]

Meanwhile I’m here working very hard to make sure they do get back on to a completely drained station. 😬

[spiral venture]

You can contact CS to get your raided amount back in tokens

[native oyster]

Precedent for this is you get your raided loot back.

So it’s guilt-free, free loot! 🤣

[turbid summit]

Alliance armada event not scoring points for winning

[spiral venture]

Already escalated 🖖

[narrow heart]

nope.. just posted same thing in event feedback

[turbid summit]

Thx

[tiny mural]

<@&509691205798592532>
Server 22 also not counting points for mada victories

[glossy dust]

Server 137 same issue with killing armadas not scoring points

What a wonderful week for players... what else can Scopely break in this game?

[quasi musk]

Me using g3 excomp

No pionts

[open condor]

Server 15 same issue no points for armada wins.

[quasi musk]

Me hitting,,points owed for this

[narrow heart]

i think nothing less that another picard day chest will do to fix this error

[quasi musk]

Lol rught

Err right

[narrow heart]

and a 2 week long bonus refinery LOL

[quasi musk]

Free w resources

[hexed badge]

My is Samsung SM-A720F
Android 8.0.0

[hollow badger]

Server eu-135 too
Opening gives points, scoring NOT

[grave yarrow]

Known, forwarded and already being investigated 🖖

[brittle light]

They got back in!

[spiral venture]

Oh interesting

Thanks 🖖

[quasi musk]

Yesterday,scopy claim fixes,not

[tiny mural]

Scopely break more stuff than they fix

[agile wing]

Samsung sm-j510h from morning today I can't play...wtf...what can I do?

[grave yarrow]

You can only try downgrading to the previous version. If you need help with it, just send me a PM 🙂

[glossy dust]

I find the rule not to post links here in situations like this - ridiculous - we could help players straight away - but no :/

[agile wing]

I delete game and setup new...but I can't play...It doesn't go to game

[grave yarrow]

Reinstall doesnt work

Downgrading is the only way

[rapid maple]

No points in the armada event for defeating an armada by now! Only points for starting them

[grave yarrow]

Known, forwarded, being investigated

[fluid sand]

Me too... 😢😢😢

[grave yarrow]

If you don't know how to downgrade your game version, simply send me a DM and I can walk you through the process 🖖

[agile wing]

How I can downgrade?

[fluid sand]

Miau?

[glossy dust]

If you want to downgrade game and know how to install file not from google app store - use google and search for "star trek fleet command apk download", open first link and download .apk version from 2022-06-09 (it is crucial to pick that version). Just be careful because you need to uninstall upgraded game and if you don't have Scopely ID or didn't login with your email you might lose your account.

.

[grave yarrow]

There are .apk files available for download

[frosty plaza]

hello, let's say we may have had to warn you, but the destruction points of the armadas are not counted... will there be a change/correction?

[grave yarrow]

Scoring issues are known, forwarded and currently being investigated

[frosty plaza]

thx

[glossy dust]

Im puzzled - same event - different description 🙂

regular Armadas != Armadas 😄

[terse canopy]

#112 no way to enter the game

[spiral venture]

Android?

[terse canopy]

Yes, it kicks out at the first logo

[slender silo]

My game no longer fits on my screen correctly. It’s just a little too big. iOS

[grave yarrow]

Known, forwarded and currently being investigated

[spiral venture]

Known issue what device model and version of Android you running?

[silent wave]

the Androidissue now is around nearly 24 hours should everyone apply dirrectly by support for possible RSS lost to get it back and ervythink else?

[mental hare]

Galaxy s7 active version 8.0

[stark summit]

Exchange armadas don't seem to be counting for the alliance event, but no language in the event indicates they shouldn't.

[grim storm]

Seit dem Update komme ich nicht mehr ins Spiel, Neuinstallation ohne Wirkung und keine Reaktion vom Support 🤬

[upper yacht]

I thought it was just me. Samsung Galaxy S7 G930F, Android 8.0. Got kicked out of the game right after the Scopely screen. Report send through the game as well.

[glossy dust]

If you want to downgrade game and know how to install file not from google app store - use google and search for "star trek fleet command apk download", open first link and download .apk version from 2022-06-09 (it is crucial to pick that version). Just be careful because you need to uninstall game first and if you don't have Scopely ID or didn't login with your email you might lose your account.

[silent wave]

bratwurst hast sicher auch android und gehörst dann zu den 100erten die es getroffen hat

[grave yarrow]

@silent wave So wie es bisher aussieht, ist das ein Problem mit Android 8.0 und drunter. Bisher ist die einzige Lösung auf die vorherige Version zurückzugehen.
Das ist aber bekannt, wurde schon weitergeleitet und wird auch schon untersucht

Was für ein Gerät benutzt du mit welcher Android version? @grim storm

[hard venture]

Borg Armadas not counting for Armada event

[silent wave]

@grave yarrow ja Danke ich weiß es ging mir drum was ist mit Ressourcen da die Schilde ja auslaufen. Es dauert ja jetzt doch recht lange das zu beheben.
Sollen diejenigen dir ihre mrd Ressis verloren habn wegen dem jetzt dann ingame alle den Support anschreibn und bekom das zurück?

[grave yarrow]

Diejenigen auf jeden Fall ein Ticket schreiben, wenn möglich deren Allianzen dazu bringen, den aktuellen stand der Ressourcen zu fotographieren und dann halt zum Ticket hinzufügen.
Es sei denn, die Leute können auf die vorherige Version zurück. Diese funktioniert weiterhin problemlos

[formal sentinel]

Alliance armadas SLB scores are bugged and do not match the text: no point awarded for killing and only points awarded per spent directive, not starting armadas as stipulated.

[grim storm]

Samsung galaxy a3 mit Android 8.0

[hard venture]

Also excludes Eclipse and Borg (haven't tried Doomsday) which isn't covered in wording

[grave yarrow]

Das bestätigt leider meine Vermutung immer mehr. Liegt wohl an der Android Version mit dem neuen Spielupdate.

[inland sentinel]

Still can't get into the STFC game. My base and ships are likely to have been attacked, and can't make any progress with the game. Is anyone else able to get into the game after not being able to?

[grave yarrow]

Is the game crashing or is it stuck loading at 70%?

[inland sentinel]

Stuck at 70%

[grave yarrow]

That's a common Server connection issue.
All I can say is, that it's known, forwarded and currently being investigated. 😦

[grim storm]

Bei mir startet es gar nicht erst und crasht sofort beim Start

[grave yarrow]

Ja, das hängt mit dem update zusammen.
Hast du schon mal einen Downgrade gemacht?

[grim storm]

Ging nicht

[grave yarrow]

Inwiefern?

[inland sentinel]

Would attempting a previous version work?

[grim storm]

Google lässt mich nicht

[grave yarrow]

You can try, sure

[pulsar depot]

Server 72 no points being awarded for defeating armadas

[grave yarrow]

Über den Playstore kannst du nicht downgraden wenn du das so versucht hast.
Das geht nur über dritte anbieter im Web

[grave yarrow]

Known and already being investigated

[cloud hinge]

Armadas give no score on server 170

[grave yarrow]

Elaborate please? No points at all, or partial points?

[cloud hinge]

Alliance score at 4800 points after like 40 armadas

[grave yarrow]

So not working at all then

Thats awkward. At least starting should work 😦

[cloud hinge]

It stopped working like 20 mins into the event

[grave yarrow]

This game is gonna drive me nuts soon....

[silent wave]

i'm from server 170, too normal armadas gives Points to the one starting the armada. but same bug like spoken above noone participate get points in our alliance

[upper yacht]

For me installing the previous version worked. I can log in now, so there is a problem just with this latest update.

[grave yarrow]

So far it seems to be a problem with compatibility with android version 8.0 and below and stfc update

[terse canopy]

is there any way to switch server ? ive got 1 token but i dont have the selection in my settings,iam below lvl 12 WILL THEY RETURN ACCESS?

[grave yarrow]

Server transfer has been temporarily removed and will be added later 🙂

[spiral venture]

End of the month

[acoustic aurora]

How can you have 2 different descriptions for the same event?

[grave yarrow]

Elaborate please? What 2 events?

[upper yacht]

Working version is 1.000.24896

[acoustic aurora]

https://media.discordapp.net/attachments/778760525815349259/989218229132091453/Star_Trek_Fleet_Command_2022-06-22-10-18-57.jpg

https://media.discordapp.net/attachments/778760525815349259/989218446971654184/Screenshot_20220622-132039_Star_Trek_Fleet_Command.jpg

Same event same alliance different descriptions

[spiral venture]

You uploaded the same image but I know what you mean one says Tier 2 one says Tier 3

[grave yarrow]

Looks the same to me

[acoustic aurora]

It’s not the same image

[grave yarrow]

It is 2 different images

[spiral venture]

It is?

[acoustic aurora]

Read the description

[spiral venture]

Where?

[grave yarrow]

Yes, background

[spiral venture]

Oh

I see

[acoustic aurora]

One say armadas one says regular armadas

[grave yarrow]

ooh

[spiral venture]

Yep got it 😅

Also these say tier 3 but I’ve seen others say Tier 2 😅

[acoustic aurora]

It is only the 2nd one

[glossy dust]

I have same problem in my alliance - 2 different descriptions depending on users

in one there is "regular Armada" in the other "Armadas"

you can se how first line of second acapit has different lenght

[cosmic yoke]

Dear Scopley,

Remember the words KISS … it means Keep it Simple Stupid… I’m sure none of your engineers were taught this.. but they should have been.. although your company and Britney Spears do have something in common, (oops I did it again)… Stop fixing things that aren’t broken because all you’re doing is breaking more things. There is an ALB armada event going on the only points counting on server 54 are the points for the person who started the regular armada no defeated points are counting… I’ve been in 7 UC regular armadas and so far I have 2k points for starting one of those… on your next round of updates it might be good to actually give us an update rather than giving us more bugs just a thought!

[glacial spoke]

Don't scoring in armada event

Why?

[oblique dagger]

Our alliance name got altered?! And we are not getting scores in the armada alb event. Gosh, surprised 😮 NOT

Honestly what do you think QA or QC is?

[spiral venture]

You can manually change back your alliance name it was done this way to avoid the issue of alliances being deleted accidentally. As for the armada issues these were passed on and are being looked into but I don’t know anything more than that unfortunately.

[remote sky]

My sons is Galaxy tablet with Android 7

[spiral venture]

Awesome I’ll add this thanks 🖖

[leaden monolith]

My armada alliance event is gone after game restart ?!

[grave yarrow]

What exact tablet?

[boreal aurora]

Unable to load beyond 70% endpoints. Cannot play game as a result.

[solar plank]

Will not open up still

[native oyster]

You were renamed intentionally. Rename back.

[mental hare]

Still not able to open...samsung galaxy s7 active version 8.0

[glossy dust]

If you want to downgrade the game and know how to install file not from google app store - use google and search for "star trek fleet command apk download", open first link and download .apk version from 2022-06-09 (it is crucial to pick that version). Just be careful because you need to uninstall game first and if you don't have Scopely ID or didn't login with your email you might lose your account.

[polar topaz]

Sever 28

[quartz robin]

It just does not work period!!
I try again and again. Even the apk ver.
And no updates from them.

[proven parrot]

One message removed from a suspended account.

[native oyster]

Yes

[proven parrot]

One message removed from a suspended account.

[oblique dagger]

No one appears to have done this in our alliance? But we will try to resolve

[brazen crest]

Great internet and yet....

[native oyster]

Scopely did it. We don’t have definite confirmation but it started happening when they stopped deleting alliances 😅

[proven parrot]

One message removed from a suspended account.

[plush venture]

Would it be possible to get SOME kind of update on the Android issue from scopley. I mean, 2 days of missed events now, losses in SLBs, bases being drained because people cant log in. Any official announcement would be nice

[slender silo]

thanks!