👾-bug-reporting

[grave yarrow]

What are those weird red patterns around every defense platform?
They've been a thing for multiple months now, but I never understood why

[native oyster]

Hi, I noticed the game is pretty broken since the arc fall from hell. Is anyone working on fixing it? Doesn't r-e-a-l-l-y feels like it, you know... It's pretty broken af.

#fixyourgame

[spiral venture]

They look like the lights you have on the edge of a heli landing pad

[native oyster]

Oh, before I forget: grammar and editorial corrections are NOT fixes.

[grave yarrow]

Never seen a Heli landing pad so I dunno.
But that still does not explain their existence 👀

https://tenor.com/view/sheldon-cooper-bbt-sleep-i-dont-need-sleep-gif-5115394

Also, why do these got to have holes in their cockpit?

And, one last thing:
It's everything, but it most certainly ain't docked!

[runic sparrow]

My ears to the ground mission is locked up. Since day 1. I sent a ticket. Still haven't heard back. Don't I need to finish it in order to advance in that event(complete missions and side missions) any one know how I can fix on my own? Scopely please answer

[spiral venture]

Which one?

[native oyster]

Hi i cannot Back ,only when i click Mission

[runic sparrow]

@spiral venture main event tab is "a certain station and wormhole(ims)" the mission set is lvl25 "Ear to the ground defend the rebel base" I'm stuck at the second part "fight of the trill ship" I killed it but it won't clear. And says ship in battle

[cunning zealot]

S9 is having issues activating services in territories.

[earnest crest]

Check the pinned messages for a procedure to follow regarding "stuck ships."

[uncut lake]

I m the answer to spinning wheel in territory tab

[runic sparrow]

@earnest crest ok but it's not my ship that's stuck , it the trill ship . See in my screen shot ? It says the ships still in battle. Is it the same procedure if it's the target stuck?

[earnest crest]

Both ships look stuck to me, you can state that in the email.

[cunning zealot]

@earnest crest is there a procedure to "unstick an Alliance"? 🤣

[earnest crest]

Is your ship fine and working?

[earnest crest]

What's wrong with your alliance?

[cunning zealot]

no one can see territory info

[runic sparrow]

@earnest crest yes my ships are fine. It the mission hostel that has been killed and is stuck in battle

[earnest crest]

Is it still floating in space?

[runic sparrow]

@earnest crest the hostel trill ship? Yes just sitting there in 23 neutron omega.

[earnest crest]

What happens if you repair the kumari?

Still unattackable?

[runic sparrow]

Yes it's been this way 2 days now. I've tried to go back and attack it again .

[earnest crest]

Same procedure as "stuck ships" then, just be clear to CS that you mean the hostile is stuck and blocking your mission progression.

[runic sparrow]

@earnest crest yes heres from the same day it stuck . Fully repairs ship still says in battle.
Ok I'll go try the stuck ship thing. I thought was for when my ship was stuck , not the hostel target. Thank you. Be back if it doesn't fix it

[crude oxide]

Doesn't look right

[runic sparrow]

@earnest crest the only thing I can find on a stuck ship is if it's mine and it says restart your game. I've done that already . I close the game out unless I'm playing. Am I not in the right spot ?

[earnest crest]

I'd use the email option instead of the chat bot

[keen zinc]

Has anyone found a fix for the hostile on Homefront Part 4 missions in Bajor. It had me in an attack loop for 5-10m then released my ship, neither destroyed, and it hasn't been attackable on any device for 3-4 days now. Been waiting in support to get back with me but they are overloaded.

[earnest crest]

Sounds like the same problem as above. I'd follow the procedure for stuck ships that's pinned. Instead of your stuck ship, tell them that the hostile's stuck and stopping you from progressing in your mission.

[keen zinc]

Thank you. I did file an online ticket just waiting for a few days now. Appreciate the information 🙂

[runic sparrow]

@earnest crest already did 2-3 days ago. Was hoping to find a fix here. The stuck ship instructions are for if my ships stuck. My ships are fine it's the mission target hostel that's stuck. thank you for trying to help

@cunning zealot our alliance is having the same problem

[earnest crest]

Spinning while trying to activate services can be "fixed" by clearing localization. If it doesn't work, try again. Otherwise, change language settings.

[candid beacon]

Zoom not working properly is getting irritating

[true berry]

How do you clear localization on an iPad?

[earnest crest]

Click your avatar in upper left corner, Settings, General settings, Clear localization.

[cunning zealot]

Clear Localisation 3-4 or 5 times.

[quasi dagger]

Can't access services in my territory embassy.

[earnest crest]

Clear localization, and again if it didn't work. If after a few times you still can't get it, change language settings.

[severe ferry]

Does anyone else’s game crash every time they try to look at the star base ?

[leaden orbit]

Any update on the severe lag issue? Servers 201; 114, 158, 162 are still lagging for (on average) 60 minutes. As it’s about the fifth day, and an issue for more than one region (servers affected are European and Asiapac), could we possibly either increase the effort or (as I’m sure something is being done) increase the transparency? One feels rather like one is shouting into the void.

[keen surge]

Do you mean the hasn't gotten the ops 38 restricted Dark Space mission that's required to unlock access to all of the dark space systems?
If so, are you able to get him to archive all of his missions and send in screenshots of the ones that are left (i.e. those that can't be archived)? Often people just overlook the missions leading up to it, so worth checking out his current missions.

[snow sundial]

He has gone thru all and scopely has put him to waitlist with the fix for it. As I want to say that Scopeley already knows that there is an issue.

[ashen tinsel]

@quasi dagger clean the Locationscache. Then its running.

[earnest crest]

There are 3 gold-bordered mission chains, one is combat training, another is buildings, and the last is the chain with DS unlocking. What is the name of the mission they are on for that last category?

[keen surge]

Well, more than 3 really, but he doesn't seem have the third in his list at all 😬

[earnest crest]

What's the 4th from?

[keen surge]

I can't remember offhand 🤔 but I have seen at least 1 other. I'll have to try and find a screenshot later 😬

[keen surge]

Oh, found one.
How to disappear completely is not one of the 3 main chains and (at least at one point, could have changed since I guess) has a gold border. Looks like a Mudd mission chain.
I think there might be more, but hard to say. I was surprised to see them pop up in screenshots though.

This guy only has 2 gold bordered ones though, so something is definitely off. I've suggested they reach out to Eco.

[coral locust]

Yes. We are having this issue as well. I hope we get a fix for this. We can't seem to activate services because of this

[earnest crest]

Have you tried clearing localization yet?

[weary owl]

@earnest crest hi, having an issue where I spent event currency on the Cryo weapon skin when it was 1 per 500 or whatever. Anyways, now I'm stuck at 72/75 with no option to purchase the remaining amount to unlock the weapon skin. I'm sure I'm not the only one who bought them before they became 5 for x amount, which means others will be running into this problem as well.

[earnest crest]

I don't see how you're stuck, it's for sale in this event store even. Some projectiles took months to finish, think my rainbow beam took 9m.

[weary owl]

@earnest crest there's no option to purchase more, the store limit is 75 but max I got was 72

[earnest crest]

Oh, thought you cropped out the buttons

I'd clear localization first, and reboot your device.

[weary owl]

I'll try and see

[earnest crest]

Usually I'd see the option to buy the item removed when the limit is reached, so having the screen at all suggests it should be offered still.

[weary owl]

@earnest crest unfortunately didn't work. It doesn't show the red exclamation mark indicating a purchase is available.

What I think happened is I bought some Cryo shards when they were "1 for x amount" before they were updated to "5 for x amount" and the game thinks I've maxed out on the necessary amount of shard purchases for a full unlock.

[earnest crest]

What's offered in there now?

[weary owl]

Nothing, just this screen

[earnest crest]

Before that screen

[weary owl]

Ah, it does show a red exclamation mark there

[earnest crest]

I'd contact CS and see what they can do. I'd guess exchange them for you, but maybe they can fix it so you can exchange yourself.

[weary owl]

Alright, thanks. Will do

[azure mortar]

Day six of near-unplayable scoring lag on Server 201. It takes an hour for any scoring to occur - scoring points towards events, scoring credit towards daily goals, and scoring points for chest unlocks from collecting daily goals.
It makes SLBs impossible and the rest of the game very un-fun - I spend more time combing my inbox for killmails to count how many hostiles I've killed than I do actually playing the game.
This has been happening on 201 and some other servers ever since the game came back up after downtime last week.

[woven rapids]

(Server201) No screen shots for this but, installed game on a Windows 10 Pro OS Tablet this morning. All updates completed, connected to my account via Scopely but the touch screen does not work for the game. When the keyboard is attached, the game works perfectly but not off the Touch Screen. Everything else on the tablet still recognises the touch screen, just not the game. How can I correct this as have several other games that do work off the screen???

[primal thorn]

So is there any way to restore an account that was admiral of an alliance to admiral of that alliance? Scopely kicked the account without explanation and all that hard work is now lost.

[faint raven]

Server 65: It's been 8.5 hours since our territory defense, still no bonuses. Those things are expensive, if this goes too much longer I want compensation. This is ridiculous and been an on and off issue all week. It's also affecting game play because those bonuses are things we count on to plan ahead.

[earnest crest]

Touch screen isn't currently supported. I'd suggest you leave feedback on it to Eco.

[earnest crest]

You can ask CS if they're willing to do something, but Scopely just doesn't kick accounts randomly. Either something was done on that account, or they decayed through inactivity.

[earnest crest]

Clear localization and try reactivating the services. If it still doesn't work, repeat a few times. If still nothing, try changing language settings.

[faint raven]

Can you define how to "clear localization"? And augh the language change is not a thing I want to try

[earnest crest]

Click this button in the General Settings:

The spinning circle inside the services menu is a common issue these days, and clearing localization can get it to load up so commodore+ can reactivate the services for your team.

[faint raven]

That worked, thank you!

[azure mortar]

@earnest crest Is there any update about when we can expect the scoring lag to be fixed? Seven days ago it was working fine; from last maintenance onwards it's been 100% delayed - it's not sporadic or occasional, it's all the time, on every scoring activity.

[earnest crest]

What server?

[earnest crest]

The scoring lag issue on your server's been reported. They're working on it, but I don't have any further updates than that.

[azure mortar]

Okay, that's good to know. Most of the responses we've had have been ... pretty dismissive, to be honest, and people are getting disheartened and angry. It's good to know that it's been heard and they're working on it.

[candid beacon]

I keep seeing ticketed events but no tickets?????

[uncut lake]

@candid beacon milestone 4 of the free battlepass

[woven rapids]

Sorry but what is Eco?

[earnest crest]

Eco is our community manager. Search for him on discord.

[woven rapids]

Ok, thanks

[quasi badge]

@umbral nexus Pretty much a whole bunch of servers including my home server of 201 are gonna chuck in the game because of the lag and the very dismissive yeah we know and we're working on it. I've not been able to complete a lot of events and not gonna bother with buying the premium battlepass due to this and a lot of other players from our alliance and probably our server are doing the same.
Some updates and an explanation of what is causing the issue at the bare minimum. An ETA of a solution and an idea on how we will be compensated for this barely playable arc which was highly anticipated would go a hell of a long way to repair the damage.

[vestal talon]

The Riddler strikes again...

Seems like nothing about this arc has been right. Damn shame

[pine pilot]

missing or corrupt image?

[obsidian flicker]

The lag is gone, it’s actually gone! I press help alliance button and it registers it straight away!!! I pulled a miner off a node and BOOM daily mining completed there & then!!! Server 162, Thankyou scopley 🙏🙏🙏🙏

[leaden orbit]

Good to hear, 162! 201’s still copping it - the lag is floating between around 45-57 minutes at the best case

[winter flint]

Server 158 Still Delay lag, very frustrating.
It seems that they are know what to do. Go get the Rest off the Server going!!!

[acoustic oxide]

@umbral nexus , do you have any news about fixing the bug which prevents us from managing the Territory Zones buffs? When the DS9 Arc was launched, the Territory management interface was broke. We cannot even see what buffs are provided by each zone we own. The UI gets stuck in a never ending loading phase.
I have reported this new bug to support team a week ago.
Thank you.

[tidal tartan]

Clear localization. Might be necessary multiple times. If it doesn't help changing the language helped for others.

[acoustic oxide]

This problem occurs on multiple devices: Android smartphone, Android tablet, Windows PC. Could there be localizations issues on all these devices.

I have cleared the Localization cache on Windows PC and now the management interface is working.
Thank you very much.

[cunning fjord]

Any Idea why i get kicked out of the Game on my Iphone 8 and 6s every 2-3minutes when chaning to another system or go to chat or even when screen shows another submenu? This is for month now.... i always hope the next update will fix this problem... but its getting more worse...

[proven oar]

Server 49: same issue with the broken territory interface as well as too many corrupted images to count. Every item displayed whether in inventory or in event payouts is all jacked up. I mean people pay millions of dollars on this game. Put the IT team to work or for god sake hire some more people to fix this bs.

[rain moat]

regarding supply chain antics: i got the "winner" notification on the last milestone 2 times so far, without actually having completed it. (on pc)

• 1st time when i killed a klingon supply ship that would have had enough loot on it for me to complete the event, but i did not have enough free cargo space to actually complete it
• 2nd time when a ship carrying loot then returned to my base
  the event itself had the expected missing points, and the rewards were not paid out. just the "winner" notification and an a "collect prize" dialog that didn't actually pay out what it said it would appeared

[surreal jay]

Supply chain antics not scoring when raiding g2 mat...try several times...0 points

[unreal portal]

Not just the normal event scoring lag?

[regal niche]

<@&509691205798592532> - Any ETA on when the actual game will be fixed, working (i.e. 100%) ?

[unreal portal]

You're gonna need to be more specific, until yesterday they were still claiming they had no visibility of any server event lag.

[regal niche]

Really!

[unreal portal]

Also I don't think the game has ever been 100%.

[regal niche]

Wow - blind and naive. Definitely shades of EA. And we’ll aware the game has never been 100% bud, it’s never made it out of beta testing.

[unreal portal]

There has to be testing for it to make it out of testing.

Server 201 still experiencing 50+ minute delay in event scores registering.

[regal niche]

133 allows you (if lucky) 15-20min active game play. It then locks up, you are forced to reboot and wait a further 3-5min before you can access servers max. In short - it’s still fecked

[quartz dagger]

Same here.

@umbral nexus , please. It’s a known issue amongst players for months. Years even actually tbh.

Or, if you’re a bit patriotic maybe: An Amarican piece of software isn’t working very well on American brand devices😏😜

[zenith tapir]

This game is so full of bugs
1 having to uninstall and reinstall just to get into the game because it stuck on repairing while trying to load
2 can't swap officers on ships
3 can't move ships
4 can't navigate out of mission, dailys stored mission screen being thrown out of game every so often
I was real excited for ds9 but all these issues are really making me think about quitting

[surreal raptor]

Experienced the same problem on 22 on both iOS and PC. Try again, as I was able to activate our services about 90 minutes ago.

[sudden sky]

Anyone else getting this armada glitch where a ship leaves the armada unless you are viewing it?

[vale phoenix]

I've cleared localization and no longer have the spinning wheel. Now I have nothing to click. Running the game on PC

[tawdry quiver]

I had 19.1k Multiphasic credits yesterday. I woke up with 12.7k. I have not used any of them.

[dusty elbow]

Server 155 has same issues with activating territory services, do you have acknowledged this bug? @umbral nexus

[steady bronze]

There seems to be a bug in Starbase Research. I was progressing along the tree quite nicely, now it say I need Assembly Chambers lvl 1 which we already have. That requirement wasn't showing first thing this morning for me but it only seems to be showing on new research nodes, not those already researched.

[spiral venture]

Restart game or if you view the chambers then go back to the research it will register

[steady bronze]

Thnx, yes that seemed to clear it. 👍

[gritty scarab]

Our Alliance Starbase seems to have stopped producing collisional plasma, we've relocated the base twice in the past 2 days but there has been no change in production.

[primal thorn]

It wasn’t inactive. The player took maybe a week off from the game.

[timid horizon]

Same here on server 49. Pc or mobile, no access for services to be turned on.

[spiral venture]

The warehouse dictates how much each storm should give. 🤔 strange you are not getting more if you moved. Do you have the correct harvester?

[inland briar]

I shut down 4 supply vessels and my points are not counted in the improvised supply

[spiral venture]

Do you have cargo space??

[heady rain]

How come I never got the whole missions and I get a mission this morning that should have been there yesterday just now pops up first thing this morning when it should have been there yesterday

They Espionage event the last one that they released yesterday did not show up till first thing this morning

[quasi badge]

There are a bunch of servers that have issues with event updating so event updates are lagging several hours. Seeing as it's all non US server affected it doesn't seem to be a priority to fix

[fossil dust]

<@&509691205798592532> When are we going to get Territory Services back online?

Server 36

[spiral venture]

🤷‍♂️ mini patch probably until then clear localisation cache

[fossil dust]

its PC

and wasnt a problem till today

[remote stirrup]

is there any way to log out of an account on the game?

[spiral venture]

It’s been an issue since arc launch

[fossil dust]

it was on my phone, but I could always activate on my PC... now its even affecting the PC client

[spiral venture]

Interesting 🤔

[heady gyro]

We had to give others Commodore status and it worked as a test

[winter flint]

We are waiting now over an week for the DELAY fix. Set your priority

[remote stirrup]

how is it that that both of my email addresses are linked to the same account and is there any way i can get around this?

[wanton kernel]

On PC, are these white boxes showing the keyboard shortcuts supposed to be a feature or a bug?

[ripe gazelle]

Feature. Press ALT to hide them.

[spiral venture]

ScopleyID?

[earnest crest]

So inactive for a week still counts. They very recently purged inactive accounts so that player may have been caught in the sweep. Have them contact CS to reenable their account, and see about getting leadership of their alliance back. I'd use the email option in #👽-how-to-contact-support

[dark olive]

FIX TERRITORY SERVICES!!!!!

[earnest crest]

They're working on them, in the meantime you can clear localization or change language settings as a workaround.

[heady rain]

But am on US server

I didn't get DS9 home front and im on US server

[cold crystal]

@umbral nexus why is there no update or even a mention on fixing activating territory services? Broken for over 48 hours at least!

[uncut lake]

⬆️ Only workaround for now. They are aware of the pb and working on it soon ™️

[cold crystal]

Have already cleared cache which I thought was the same and that didn't work.

[uncut lake]

Need to try a few times, and be quick. Clear and go directly to territory, don't touch anything else

[cold crystal]

Did exactly that and it didn't work either

[uncut lake]

I m out of option, it worked for me everytime 😅 someone suggest to change language settings to force a reboot

[obtuse laurel]

I won this right as the new event started but it didn’t give me any reward @umbral nexus <@&509691205798592532>

[proud saddle]

not show rewards, got some cisco shards which completed th first milestone

[ashen agate]

Got this twice now...

[ebon creek]

Same here

[final sable]

I think its from a faulty event = starbase staffing

[gray gyro]

yeah, it's one thing to not have events score, but to have an event simple not have any rewards? That's clever. lol

[ebon creek]

https://tenor.com/view/no-soup-for-you-soup-no-soup-gif-11066779

[quartz dagger]

Same lols🙈🙈🙄

[austere reef]

I finished Starbase Staffing and got no rewards

[obtuse laurel]

The empty reward window randomly popped up again. Still no fix @umbral nexus <@&509691205798592532>

[bitter tendon]

@umbral nexus The empty reward window randomly popped up again. Still no fix

[raven tinsel]

The lag wow

[spark raptor]

@Candle REALLY? A 2'nd time in a row PARSTEEL in the Treasurry? 🙈 🙈 🙈

[astral tiger]

I guess we're just supposed to spend money with no incentive or something lol

[compact dirge]

Has been raised

[stable willow]

I have the same problem

[cosmic yoke]

Man I can’t tell you @umbral nexus @earnest crest guys how excited I am to do this event why someone might say “I will be happy and own nothing” 🙄 can we get a fix please? Restarting game did no good nor did clearing localizations..

[ruby quartz]

Ditto

[stone hill]

Same for me as well

[shy jewel]

?

[earnest crest]

The missing rewards for Starbase Staffing issue has been escalated.

[stone hill]

Also getting the game circling then crashing

[cosmic yoke]

Maybe get more IT staffing?

[light cloud]

Same for me

[stable willow]

I completed the event but didn't have rewards

[split spade]

I have received delayed rewards in another window with the same name.

[stable willow]

I received this

[ornate rapids]

great job guys

[rapid quartz]

<@&509691205798592532> Is that on purpose? because you are bored?

[silent wave]

same to me. Server 170

[compact dirge]

Should be resolved now or very soon if not

Rewards should go out properly

[silent wave]

i see what Rewards i should have got. But still nothing recived me (200mio Trit pp still missing)

[west scaffold]

I was buying the Charts for the Kryonic Gun ….and what I get ??Ionendisruptor 😡

The offer of the Eventshop

[tranquil geyser]

Missing the Sisko shards from Sisko SLB. It says I received 77 Sisko shards in notifications, but no Sisko shards showing. I have logged out and back in twice.

[austere reef]

Worked - thx!

[silent wave]

for me still worked not. pks fix

[compact dirge]

Try a restart

[silent wave]

how often i should try this? first time didn't work

[earnest crest]

Once an hour seems reasonable

[silent wave]

tried now again a restart still no Event Reward coming

[cosmic yoke]

Well lol they went ahead and put something in there to earn but it’s very mediocre congratulations on your once again very terrible customer service for the Starbase event….

[west scaffold]

I was buying the Eventshop Charts for the Kryonic Gun ….and what I get ??Ionendisruptor 😡

Your Solution?

[earnest crest]

You should get both. Open your refit section and select the Cryonic refit, post a SS of that.

[native oyster]

I did got some sisko shards (3rd place in the recruit event) but got no points for the stuffing events ☹️

[silent wave]

i have written CS, too but still waiting for an answer to my announcent 2 or 3 days ago

so how i will get the event rewards of the bugged event?

[sweet sapphire]

Starbase Staffing isn’t scoring

Just scrolled up apparently some people are getting points but no rewards , maybe it’s lag on my points but I guess It doesn’t matter if you don’t get the rewards 🤦🏻

[west scaffold]

Nope don’t work

[earnest crest]

It's not necessary to contact CS about Starbase Staffing yet. The rewards are still coming.

[small sapphire]

quick question... is it normal that the espionage tab is no longer in event store ??

[earnest crest]

There are some reports that their espionage exchanges are gone.

[native oyster]

@spiral venture Thanks for your efforts on pushing for lag fixes. Yesterday was OK, today the lag is back, beit not super bad, perhaps 10 minutes for some of the events to update. #eu-119

[unreal pilot]

Faction credits are not scoring in starbase event

[small sapphire]

@native oyster I can't tell if you are being serious ... or if there is a wee bit of sarcasm in that post xD

[native oyster]

There was no sarcasm there. I am serious. The lag is not as bad. And only for a few of the events. E.g. regular event "Latinum rush" is scoring normally.

[small sapphire]

ok.. I had to restart the game like 15 times within 30min after reset because during doing my daily stuff (claiming 24h chests, refinery, faction stores etc) I got time out error EVERYTIME I pushed the "claim" button

[plain oar]

Are there actually Ticketed Events today? I'm seeing some from yesterday.

[small sapphire]

there are not - or at least there shouldn't be... the swarm attack just didn't get moved over to the "completed" events for some reason, which is why the "ticket events" tab also didn't move there

[native oyster]

@small sapphire That was my usual strategy on Android. I switched to running the PC version using PlayOnLinux, works reasonably smoothly except for shortcut keys sometimes being disabled.
And on another laptop I have full Win 11 running in a VM, which is OK.
I have given up on the mobile platform, it was too bugged

[small sapphire]

want me to make you laugh ???

I AM playing on PC xD

[stiff loom]

I am not able to log in been 2 days

[small sapphire]

https://home.startrekfleetcommand.com/ go there, log in with scopely ID and contact support

[stiff loom]

Don't know id

[small sapphire]

your e-mail connected to your game account

[tribal portal]

Mantis exo auto-activation doesn't work. Any soultions?

[small sapphire]

again ???

[crude oxide]

Rank 4 Culber, usage to summon is 745, with rank 5 usage is 746. How does the usage go up whilst Culber increases efficiency by 5% when promoted

[small sapphire]

wow ... when did they fix this? 2 days ago ?

@crude oxide tiered up ship aswell?

[crude oxide]

Maxed.

[small sapphire]

ok... are costs fix no matter the distance being covered?

[crude oxide]

Everything is perfect for maximum efficiency, and yes costs is the same no matter the distance

[cosmic yoke]

For how quick y’all broke and then… fixed Gaila where are all other fixes at tho??

[small sapphire]

@tribal portal are you using mantis? or another ship?

[tribal portal]

mantis

but after several restarts and clearing localisation it seems to work now. Every attack consume 1 of every exo now.

[earnest crest]

If the mantis exocomps get stuck again, you can unstuck them by manually activating them in the consumables tab.

[west scaffold]

Don’t work

[tribal portal]

that didn't worked to get auto-activation back

[tribal portal]

and farming one node for 1.5h with activating exos every 5min it's not very comfortable...
this whole mantis loop is very time consuming and it gets longer with every mantis cargo research

[high citrus]

is there a reason i can no longer pick miles?

[west scaffold]

I send the ss of the cryonic problem to the help desk …I hope Scop have an solution …the cryonic refit or Token back

[bleak furnace]

I spent faction credits to buy cloaking shards but it does not count towards Starbase Stuffing Event!

[earnest crest]

What do you mean one node? there are lots of hostiles to kill.

[tribal portal]

node means the transwarp node to enter mantis system

[earnest crest]

For me, once I've unstuck the exocomps, the rest will auto-activate the entire time I'm there.

[earnest crest]

There's a limit on the number of buys you can do for some actions, this may remove an offer from the store.

[mild timber]

I just spent 3 days of speedups and had critical for MBurnham and I had critical success and got away team only. I cannot believe this game.

[earnest crest]

Restart your game yet?

[bleak furnace]

of course

[earnest crest]

I've escalated it, but it's probably an event for officer development only, in which case the credits spent would only count when promoting.

[bleak furnace]

If so then probably make that 100% clear in event description.

[lunar ivy]

I cant log in, iPad OS and Android, same

[winter flint]

When will you finally admit that you screwed up?
There are so many lags that you ignore and don't fix.
What needs to happen so that you finally do your job and make the game work again.

It's been a week since you took the game out of maintenance and you keep it quiet. I'm no longer in a good mood when I open the game and only do it for one reason: the people I play with.

Please, with a lot of sugar coating, at least take care of this delay asap.

[spiral venture]

Sounds local. Tried a different connection?

[lunar ivy]

WiFi, 5G, 4G, Restart the Device. I have the same Problem on 2 Different Devices, on a Samsung Smartphone and a iPad. I dont think its local

[bleak furnace]

what specific error message do you get?

[earnest crest]

Reboot your router too.

[lunar ivy]

Nothing. I just wont come in and Stop Loading at 76 Percent

[lunar ivy]

Sure i Call Telekom and say them to Reboot their hole Mobil Network

[earnest crest]

Rebooting the router is for your wifi issue.

[mild timber]

I've kill 15 exchange 40 transports and no battle pass points none.. not one...

[remote egret]

Knowing the score is for the weak, we do our events with faith blindingly!

[bleak furnace]

I have sometimes the same issue on my second device. I guess you use the same account on all the devices? Make sure that the STFC programm on the tablets and smartphones or PC is completely closed and not suspended. Restart your device or computer. This should close a still half opened connection.

[sullen zephyr]

Normal hostiles not scoring in swarm attack ticket event today

[native oyster]

Anyone else getting this message everytime they try to access their Starbase? Yes, I opened a ticket with CS. I am just wondering if this is wide spread or am I just special.

[strange field]

5 mins lag for scoring points.

[karmic jungle]

I can't complete de last step....opened 8 chest recruiter open and don't score @umbral nexus .. anyone have the same issue?

[winged pier]

No events are scoring now

[tall tinsel]

yeah same issue here

[marsh kayak]

Not even Dailies. I'm stuck at 18\25 ships

[low mortar]

no scoring on server 159 either

[marsh kayak]

EU-164 here

[crude oxide]

Scoring is on a delay, ppl say 10 - 15min

[long arch]

Events not scoring…again. Store works flawlessly as usual.

[low mortar]

Deliberate delay? Or just the usual Scopely quality... this is getting old.

[gaunt blaze]

Eclipse hostiles not working S65

[upbeat sundial]

just dumped my assembly medals into starbase research, only to not receive points

[crude oxide]

Scoring delay, give it 10 - 15mins to add to your score

[silver oracle]

Scoring lag on server 31 again

[wheat dagger]

Laaaaaaag EU 146

[stone hill]

Another EU146 person

[vocal spruce]

Another 159

[crude oxide]

We know it by now, every server has scoring delays

[silent wave]

<@&509691205798592532> still haven't recived the Mission Rewards cause of the bug. now its 2.5 hours gone, when rewarss will come? ( 200 mio trit pp isn't less for me)

[earnest crest]

You should contact CS if you've not received the rewards from the empty event this morning. I'd use the email option in #👽-how-to-contact-support

[wanton hull]

Lag on officers shards event

[night zodiac]

Lag on all event scoring on server 186

[mild timber]

😂

[native oyster]

Geody was supposed to have been fixed in the latest update. (according to the patch notes). It very clearly is not fixed... 🙂

[sweet sapphire]

I mean is it lag or or issue with the event? I used Officer shards to get some recruit pulls and got rewards instantly, but when I used XP to level Officers I’ve been waiting over 2 hours now and no points with 500k XP wasted on this event.

[silent wave]

ur answer was to me? if so CS no reaction since a few days

[earnest crest]

Considering the issue happened this morning, that's impossible.

[crude oxide]

CS has like a 72h or more delay

[earnest crest]

Use the email option to make a new ticket.

[silent wave]

ur a mod u should inform that CS isn't working like it should

[earnest crest]

Your other issue from days ago isn't relevant, CS will get to that one too.

If you have an issue with CS's response, you should send a DM to Eco about it.

[crude oxide]

CS only has so many people working, give them time

[silent wave]

Vielen Dank, dass du den Support für Star Trek: Fleet Command kontaktiert hast!

Du hast diese automatische Antwort erhalten, um dir mitzuteilen, dass wir dein Ticket erhalten haben. Normalerweise antworten wir innerhalb von 24 Stunden nach Erhalt, aber wir erhalten derzeit viele Tickets und daher können die Wartezeiten länger sein.
Vielen Dank für deine Geduld und dein Verständnis.

Beste Grüße,
Scopely SupportTeam

so 24 hours they give themself but since weeks its mostly never between this time. so its to less persons cause mostly u need answer to 24 hour events (with bugs) or s.th. like this

if they tell answer normaly between 24 hours they should do otherwise they should work on there automatical answermail and write the true time 72/96 hours +

[crude oxide]

I got that 3days ago when opening a ticket

So even I'm still waiting, you don't see me complaining about it. The ppl answering our support questions are only so many and are still human after all. Give them time

[silent wave]

hmm i got nothing like this

[winter flint]

The have an Delay Bug in Support too

[sweet sapphire]

Odd that is usually an automatic response when they are overwhelmed with help requests and problems

[silent wave]

but actually i need help with the bo rewarsbug of the sternenbasispersonal event and this event end in 20 hours or s.th. not my fault actually game got more bugs then thinks working per day

[crude oxide]

Is already fixed, you should've been able to claim the rewards already

[fiery igloo]

Hasn’t changed in 24 hrs despite starting 10 ata’s and rebooting dozens of times!!!

[silent wave]

no i cant claim the rewards

[sweet sapphire]

I’ll try reloading the game and seeing if everything is scoring now

[native oyster]

Lag is back, @small sapphire fyi... Also ASB now loading (PC version)

[native oyster]

We've been building our Starbase for days and this is what MY game thinks about it. Added this to my ticket with CS. 😖😫😣 This is preventing me from starting some starbase researches that I should be able to start.

[sweet sapphire]

Still nothing on my end, also off topic of the event being discussed I noticed a lot of destroyed hostiles in exchange events are just stopping and not disappearing filling the systems with non targetable ships. Don’t know if this is something anybody else has noticed

[tranquil pulsar]

Can the zoom issue be addressed please 🥺🙏 even with troubleshooting steps... Exit system/re-enter, opening other windows/back to ship, clearing localization, restart, device restart, internet restart... Seem to not be resolving it... Makes the game very unfun @umbral nexus

[crimson wolf]

Exit/back button is disabled in missions- dailies menu.

[winter flint]

Ist there anything wich work as usual ? Ahh yes the Store works fine

[molten salmon]

Does anyone else's game crash when you click on starbase button in alliance tab? playing on a samsung phone?

[storm agate]

There seems to be an issue with Territory Services. None of us can access the services, just get a spinning circle. We have cleared the cache and restarted the game with no change.

[earnest crest]

Keep clearing localization or try changing your language settings.

[storm agate]

Ok. It took a few clears but it has now showing correctly. Thank you

[glossy fable]

Can y'all just spend 1 month fixing crashes and doing nothing else? I'm only half kidding cause stability is getting worse every month

[narrow saddle]

Hmm not seeing treasury tab. Was earlier

Ugh had to go look via inside station to see it. Now it shows on main screen

[errant mist]

Back button not working

[cedar dagger]

Any chance we will ever be able reset refining benefits of our territories? This is over a day old problem.

[cosmic yoke]

@umbral nexus @earnest crest

8250638 ticket number, please fix this how is it possible that the event that was broken this morning is still broken but now differently…

[grave yarrow]

what did you spend faction credits on?

[cosmic yoke]

Ship BP 😬 please tell me this event doesn’t have a hidden way if needed to be spent since it didn’t specify 🤦‍♂️

[grave yarrow]

I guess its limited to officer promotions again, sorry
As always

[vocal pulsar]

I did as candle said to clear localisation and it worked but man this has been broken since the last update

[cosmic yoke]

@umbral nexus @earnest crest your event doesn’t say faction credit must be spent on officers.. I will now be asking for prizes since I spent 17k and your event doesn’t count that but has again hidden requirements that are not known to the customers playing the game.

[dark siren]

Territory clocks, can’t reset perks

[spare finch]

Broken de-sealing rods exchange..... Anyone?

[cosmic yoke]

@umbral nexus @earnest crest

Ticket # 8250638 I see in the time I said something above you went in as “fixed” the event description but for those of us who were unaware we deserve the points too.. it’s not our fault that you can’t get your act together on any event/day of the week..

[stiff loom]

I don't think support is working...Put in ticket on Saturday still have not been fixef

[cosmic yoke]

I will be honest with you on this one, we should all understand that there’s always going to be lag. They don’t pay their ISP enough.

[pulsar citrus]

considering the price of their 99,99€ pack, what do they do with their money? or maybe the programmers are way too paid

[cosmic yoke]

That my friend is a great question here’s a listing of there earnings let me know if you figure it out…

Go ahead and do a search to see how many employees they have go ahead I dare you it’ll make you feel even better.

[cosmic yoke]

And according to the reports in revenue last year, that would mean that every single employee within their company could have an annual salary of 1.8 million. If they were distributing evenly.

[uncut lake]

Revenue is not profit

And since when capitalism pay worker more than share holders?

[keen surge]

And assuming that they have zero costs..

[pulsar citrus]

but since our economy favors the rich, the employees must have received 0€.

[cosmic yoke]

The point being, they have plenty of money to get rid of the lag, clearly they can fix stuff really fast it’s just a matter of do they want to?

[spiral venture]

The first one is inferred that your spending credits on officers and it’s always been the same in other events of this style. What’s to compensate 🤷‍♂️

[cosmic yoke]

Notice that it didn’t say so originally they changed it an hour after I posted here.. therefore they knew they messed up or they would not have felt the need to change it..

[spiral venture]

I’ve seen the change they made. It’s more informative but nonetheless no change was made to the scoring itself

Spend credits for that event has always been for officer promotions. Nothing else

[cosmic yoke]

If a change had to be made in their writing on the page to indicate what the scoring was, for, that would mean for anyone, that did not know that’s where the faction credits should have been spent and they did not earn points because they weren’t aware of this. They should be compensated in kind. I’m not asking for anything special. All I was asking for was just literally to have the event completed since they did not indicate what the faction credits had to be spent on.

[cosmic yoke]

Well, that’s great for you that it’s always been that way that’s really great… And it’s a great thing. This was the first time that event had ever come up for me.… so what to do with this now…

[spiral venture]

This is the 4th event of this kind. It’s very obvious what they credits should have been spent on if you did the previous 3 and even if you hadn’t the context of the event would still tell you

[cosmic yoke]

Again, my first time ever participating in this event, what am I to do? am I supposed to pretend like I knew the rules to the event as they were unwritten?

[ashen tinsel]

@dark siren clear the localication cache in the settings. Maybe you must do that more then one time but it help

[unreal portal]

Playing STFC is like having a bonus hidden object game where you have to figure out the illogical mechanics.

[raven tinsel]

So what's up with this

[winter flint]

For how Long we have to live with the DELAY LAG, Till the next Update?
Till the next Bug who Bugs the DELAY LAG?

[hallow marsh]

Switched to a new iPhone , lost game , now 4 working days and a weekend no response to any tickets or customer support , can’t even reset password , no auto response either. Great job Scopley

[unreal portal]

Have you tried purchasing a $100 pack? 😛

[normal gust]

Love having a tremendous lag for 1 week now which makes it terrible for out whole server to catch up with dailies but this is one too many.
We can't activate the services anymore. We ask for a direct action here

[harsh sequoia]

I've been having this problem ever since the last update

[winter flint]

ITS Not a Problem ITS a Feature

[uncut lake]

⬆️ Then go directly to the territory tab. Should work long enough to activate service. If not clear again and retry

[harsh sequoia]

I have to shut the game off and back on just to get out of that lol

[normal gust]

Tried that too several times before posting

[uncut lake]

It worked for us, but it need a few try 🙈 game great to test our patience 😅

[normal gust]

Lucky you

[thick sandal]

Please fix this can't use territory buffs come one guys how much are u going to o break and not fix

[uncut lake]

Someone made it work by changing language settings instead of clearing loc.

[uncut lake]

Same than up. Try clearing loc or changing language. Should work just long enough to activate the service after a few try

[thick sandal]

Worst month in the game with so many Dang issues

[thick sandal]

No go for me didn't work

[normal gust]

Changing language worked for ne. Thks.
Next time I'll try to light a candle at sea and do some shamanic danse

[unreal portal]

Sacrifice a chicken on a pentagram, or better yet, sacrifice a credit card on Scopely's website.

[cunning valley]

For how much scopely makes its strange that they apparently have 0 quality control
They need to learn how to do an update without breaking there game

[quasi badge]

I see that the US servers at least don't have lag but what about the rest of the world? 201 is still lagging and my alliance is no longer spending on the game. There is no point and so many are just gutted that you ruined the DS9 arc with these issues.

[wicked vigil]

The android version of the game on the phone & tablet are very Laggy! PC version is good.

[hollow knot]

Something here is broken

[crude oxide]

Your 2nd screenshot you're missing the other shards

These shards

[hollow knot]

Hmm aren't those supposed to come with it

[crude oxide]

From the pack in the event store? Yes, that's where my screenshot comes from

[hollow knot]

Ticket time then i guess

[crude oxide]

Yeah, in the beginning it wasn't added to the pack. Seems they added it in the end

[hollow knot]

Yea i got the pack a little bit ago, but have only used the cryo one so far

[crude oxide]

I'm getting the 3rd one, but at some point they adjusted the price of it

[hollow knot]

Yes, that happens sometimes, it's why i just not the bullet for the full pack

Bit

[void prism]

@solar stump here

[solar stump]

Since my incursión with server 67 i have not been able to revive all my rewards from packs, events and dallies.

I only receive the resources and no reserves

[hollow knot]

I would put in a ticket

Take some screen shots and add them to the report

[void prism]

He has and they told him they were too busy... not acceptable.

[hollow knot]

Really, then if post that reply for everyone to see

[solar stump]

I have placed a ticket, included photo evidence

This is occurring on the packs I buy, events and dallies

It may be occurring to other members that do not check

[buoyant whale]

Is there a known issue with either the 4* explorer targeting array or 4* explorer weaponry researches at a certain level (4 is what’s being relayed to me) causing ships to be less effective when grinding hostiles?

[solar stump]

This is the reply i received

The game for me is unplayable as I only receive 50% of the resources

[quick birch]

I have G2 mats at ops 31 for some reason

[hollow knot]

I'll ask around groot

[keen surge]

I can't see any mention of it over a couple of different discord servers. Do you have numbers/logs to show the issue?

[feral schooner]

Mission Hoodwinked Part 1, sub-goal on screenshot in marked in red for me only works in Elva although text doesn't say this is requirement.

[cursive wyvern]

Cant help but notice no matter how many cadassians i kill, i cant seem to score the points. If i cant get point whats the motivation to work on the als

[tough gyro]

Day 6 or 7 of lag. Events missed. Token responses from customer service. Whales talking about quitting on my server.

[cosmic yoke]

What level is your treasury building?

[earnest crest]

Treasury building level isn't a factor in lockbox quality.

If you don't need some or all of the contents in there, then just ignore it. Some players still want G2 for making envoys or hoarding for the eventual dock unlock at 39.

[vague hare]

More like everything is broken

[sterile mist]

Our PvP broke S76

maybe back now, major lag

[vague summit]

same problem OPS 43 G3/G2

[keen surge]

Are you F2P?..

[vague summit]

spent $25 on the game

[keen surge]

They'd probably the problem then.
One of the factors that Scopely gave as impacting the quality of the treasury rewards is spending history.

[vague summit]

wow

[simple tiger]

Terr. bonuses not showing up still an issue I take it?

[earnest crest]

Probably until a patch or hotfix. Clear localization to get past it. Might take more than once.

[floral plank]

The skin supposed to give Lorca on each pool… so where is he ???? @umbral nexus <@&509691205798592532>

[keen surge]

Adds him to the available pool, that's not the same as a guaranteed drop.

[simple tiger]

Says so in the description

[floral plank]

No it says add Lorca to pool of officers, that means that the officers pooled have at least one Lorca in it!!! If not the case change the description to increase chances

[keen surge]

The pool is the ones available to draw from, not what you get.

[simple tiger]

Also works if u change languages back and forth. Works for a temp. amount of time

[keen surge]

And it's not increased chances, as there is no Lorca offered without the refit. You gain the chance to earn Lorca shards (i.e. he is added to the pool of available officers).

[earnest crest]

Adding to the pool of officers isn't the same as adding to every pull.

[floral plank]

Then definitely check the roster again because Lorca is already in the pool of officers without having the skin

[marble rain]

Please!!! Please fix the origin duties!! For over a week now nobody was able to activate them!! Origin territory is useless!! Hurry up guys!! That bug is sooo annoying!!! @umbral nexus <@&509691205798592532>

[keen surge]

Where? T9 discovery, ops 45, no refit

[simple tiger]

change languages back and forth OR clear localization

[low heron]

Hello can’t load the game. The load stop at 70%

/

[quasi badge]

Still lagging for events in 201 😦

[lyric current]

A big +1 to this - an hour lag on any dailies or event updates is ridiculous, and is making the game extremely frustrating, I know there are people walking away (either until this is sorted or in some cases permanently) and many more not spending money they normally would... which you think would get Scopleys attention and reaction

Or is this just a case of "oh its only APAC/201, unimportant and if we lose them then so be it" type thing?

I love DS9 and so want to enjoy this content but this issue is draining any fun enjoyment and interest from the game right now

[magic horizon]

Clear localisation works. Better said, has worked for all others that have tried it.

[marble rain]

Thank you! It did. But still, bad that it’s necessary. But thx again 🙏🏼

[magic horizon]

Agreed, it has been reported.

[unreal portal]

If only that did anything. 🤷 6 days of event lag and counting.

[cosmic yoke]

What’s going on Kota?

[unreal portal]

Server 201 and half a dozen others (at least) have been having scoring lag since the DS9 update went live. Took 4 days before it was even acknowledged as an issue but even then all they do is close tickets.

[upper vine]

my app has been stuck at 76% for the last 20mins now

[unreal portal]

Since the DS9 update, if my app is in memory when I go back to it, hangs on loading. I have to close it then relaunch it.

[earnest crest]

I'd reboot your router first. If nothing, then uninstall/reinstall the game.

[tropic kestrel]

Any info on the disappearing treasury after transforming the broken desealing rod?

[earnest crest]

Restart yet?

[tropic kestrel]

Twice

[earnest crest]

Uninstall/reinstall?

[tropic kestrel]

Didnt appear after the usual 29minutes of lag. And to be honest: I am not really willing to uninstall and reinstall an app because some ingame-feature disappears, that should be there. 👀

[earnest crest]

Okay, then wait for it to reappear. Wouldn't wait too long, there's a timer on that desealing rod.

[winter flint]

I have the Same and the Key is Not there

Restarted the Game , rebooted my Router,
un/insalled the Game

ITS NOT THERE ANYMORE.

[earnest crest]

I'd take SS of the treasury and the rod in inventory. Then make plans to contact CS.

[tropic kestrel]

It isnt even in my inventory. The thing, that I'd describe as "uncommon" is the fact, that it differs from the usual 29min of lag, we suffer on 158.

[unreal portal]

Interesting that yours is 29 minutes. Ours is rock steady at 50 or so. I haven't timed it to the second though.

[winter flint]

DO YOUR JOB AND FIX THE GAME

[winter flint]

I made IT wisley before i transformed the Key. Anywise i had No Chance for take Screenshots from the ress in IT

[earnest crest]

Try english language settings yet?

[winter flint]

Thanks this helped

[tough gyro]

Have we reported the event scoring lag enough yet?

[verbal fox]

@SCOPELY Utter nonsense... i cannot do my research on Android, but I can on my iPad. And before your keyboard warriors come to defend u, i have cleared my cache and rebooted several times and still cannot progress on research on my Android.

On my iPad, i can do the research... yay... 🤣

[spark knot]

1 week with building and research qeues broken also unable to use exos and crew setups😟 well done scopely

[verbal fox]

I think this #👾-bug-reporting is a black hole.. we keep reporting issues.. but i dont know if its being actively looked and picked up and resolved.. the android back button was reported few days ago... and nothing has been done to fix it.. looks like trying to fix iPad and PC (the big maintenance), they broke Android..

[crimson wolf]

Exit/ back button is broken or disabled. Even my phone's back button doesn't work. Impossible to exit mission planet menus, have to close the app and restart.

[tender vault]

I just want to let you know that I just manually moved 75 players from one alliance to another due to your incompetence when you fixed our alliance after YOU had deleted it. We have sent countless tickets and your best is to tell us to uninstall and install the game. This is shameful. We have lost all our alliance rss. You need to compensate my alliance for what you put us through.

[verbal fox]

i dont think many folks have the liberty of playing this game on multiple platforms and checking like I did.. imagine a research event focused on the starbase tree.. and i cannot do the research on Android platforms.. only because I decided to try on my iPad i figured out the issue was related to only Android and not PC / iPad. What complete disregard to a player base / community .. releasing an update with so many bugs with the mindset, we can fix on the go.. we wont lose customer base because of this.. they are slaves to STFC..

[spiral venture]

Keyboard warriors 🤣🤣🤣. Is there anything specific on the android version stopping the research being completed? Just trying to expand the bug report

[spiral venture]

It does get checked but Scopley only ever do 2 patches. 1 arcfall and 1 mini patch half way through the arc

[verbal fox]

Well i cannot even start it in the first instance.. i havent the foggiest idea what would be different between Andorid and iPad on the same account..

[spiral venture]

You said one can’t be done the other can. So what requirement is missing to stop the research?

[verbal fox]

So effectively, if was only on Android, and not realised this bug was specific to Android.. i am screwed for all these events ..

[verbal fox]

Hmm.. that is not what I said.. same research.. i cannot do on Android, but I can on iPad..

[spiral venture]

Yes and I was wondering what requirement is blocking it being started

[verbal fox]

Ok I think I get what you are asking, what aspect of the research requirement shows as cannot be done.. it was the starbase requirement.. Assembly Chambers Lvl 1

[proven oar]

What is with the territory issue?

Can't see anything, can't activate anything...

[crude stirrup]

Clear localisation usually works

[spiral venture]

Hmm I see. Does viewing your chambers than going back help or not at all?

[verbal fox]

No tried all that. Tried viewing on Android and then on iPad and back on Android to see if that made a difference. Unfortunately no. It's strange that I managed to do the first two on the tree on Android, then could not do any further research.

[hoary walrus]

Hi, I seem unable to load the territory embassy or enable any services

[verbal fox]

Its the "Clear Localisation Arc"...

[winter flint]

Is it so hard to give an offical Statement from scopely that they totally screwed Up with the DS9 Arc?
These silence is so poor @umbral nexus

[spiral venture]

Alright thanks for explaining 🖖

[graceful tide]

after 10 days of messages and photos what they don't understand. still

[hoary walrus]

Thank you that worked 🙂

[wind dagger]

In-game ship levels are still broken. This is while leveling my baby stella.

[verbal fox]

Its not a permanent solution.. you have to do it every time you see spinning circles in the Alliance Territory screens... its a "permanent" workaround.. hence the "clear localisation arc".. the problem will come back after a normal restart of the game...

[spiral venture]

What does the battle log say if someone hits you?

[graceful tide]

no one can hit !! because it shows the ship inside the base, but in reality it is not there !! I can't change ship, move station (says a ship is missing)

[spiral venture]

Ah I see it’s a variation of the stuck ship bug

[earnest crest]

You'll need to contact CS for recompense. I'd append it to your existing ticket if you have one, or make a new ticket via the email option listed in #👽-how-to-contact-support

[solar stump]

Continue to lose 50% of the resources and I do not know why

[spiral venture]

What’s that showing?

[solar stump]

The reward at the top I received yesterday

As you can see it was paired into my resources

[spiral venture]

Tbh I can’t see how that shows you only got 50%

[solar stump]

But nothing into my reserves

The reserves photo on the tril has not changed in its numbers for a month

It should be showing 200 million after yesterday

[spiral venture]

You got other screenshots?

[solar stump]

I have been taking for weeks

[graceful tide]

See now !!!

[spiral venture]

It’s been destroyed 🤔

[graceful tide]

Now work !!

[graceful tide]

Yes

[spiral venture]

So got a before screenshot of that reward you got above

[solar stump]

I will post

[spiral venture]

Cool 👌

[solar stump]

Here you go

[spiral venture]

This doesn’t show your point

[solar stump]

You can see my resources going up, but reserves staying the same

[spiral venture]

The rewards you got were tri. Not dil

[solar stump]

Sugar, some many photos

Here you go

[spiral venture]

Looks like you have spent your tokens

[sullen scroll]

<@&509690795536941056> just asking about the scoring lag.... there is no reaction or something... atleast on server eu158 there is a lag time of atleast 30 min for any scoring to register.... this is since last update....

[spiral venture]

If this has been happening repeatedly then take a screenshot for your next event just before you collect and just after you collect

[solar stump]

I have lots of screen shots of this

It is so frustrating

I should have received 400 mil in total tril into 2 areas?, correct?

All I receives was the first 200 mil Tril

Where did the over 200 mil Tril go?

This is happening for parsteel Dil as well

[spiral venture]

What server you on?

[solar stump]

If I buy a pack, battle pass, events

Server 77

The game for me is ruined

There seems no solution

[spiral venture]

Contact CS and see what they tell you

[solar stump]

They say everything is working

I told them to check the screen shots

Also, told them to enter my account and try for themselves

[spiral venture]

I agree with them, and I don’t agree with them often. The screenshots you showed don’t prove anything is wrong

[solar stump]

Then we’re is the second 200 mil stored?

[keen surge]

16.7 to 17.3 is an increase? So is 396 to 801?
Maybe do a screenshot immediately before and after next event..

[solar stump]

It is not in my items or anywhere else

[spiral venture]

That was my suggestion as it seems the increases are more than correct

[keen surge]

Your screenshots show an increase of 600 tokens, with 200 in that event?

[solar stump]

So the 400 mil is all paid into 1 location?

[spiral venture]

In tri you had a 400mil increase. In tokens you had a 600mil increase

[solar stump]

I thought it was split

[keen surge]

They are..

[spiral venture]

They have been.

[solar stump]

200 mil to resources

200 mil into reserves

[keen surge]

Your screenshots show increases to tokens and held resources..

[solar stump]

Correct, but it shows 16 mil, where is the 200 mil

[keen surge]

16.7k tokens up to 17.3k tokens, is 600x 1m token increase.
396m to 801m is 405m increase.

.. that's number of tokens.

[spiral venture]

Those are tokens of millions

1 token is 1 million

100 tokens is 100mil

[solar stump]

So you are say the 200 mil is there in tokens?

[spiral venture]

Yep it’s in the 0.6k increase which is 600mil

[solar stump]

I take the 16.7k as 16 .7 million

[spiral venture]

K is thousand

[crude stirrup]

It’s 16700 million

[spiral venture]

You have 16700 1 million tokens

[solar stump]

So 16 billion

[spiral venture]

Correct.

[solar stump]

Oki, let me recheck and apologies

[spiral venture]

No worries at least we clarified it

[solar stump]

Ok, just checked. For some reason I thought it was 16.7 million. Thank you

[spiral venture]

No problem glad we could explain it.
Thanks also @keen surge for spotting it before I could

Have a nice day 🖖

[leaden orbit]

201, where we went from celebrating Star Trek Day to Lag Week.

[crimson brook]

Log in broke again

[slow furnace]

Wow, I guess scopely decided to make this a blind event eh?

[winter flint]

@thick pike any News about the fix for the DELAY LAG?

[thick pike]

Still under investigation.

[winter flint]

How can this take so long when you can change other things or mechanics quickly? Why is the priority not on the most essential thing: a proper game flow?

[fallow grail]

Attack button not activating every time causing an additional touch to attack button on hostiles!

[fossil dust]

S36.. lvl 33 Azraus system. Apex is bugged and not moving. System is not sending out any more Apexs' no matter how many explorers are destroyed

No one can attack it in system

[digital light]

Still unable to exit from the missions menu without a full restart... Been about a week. On Android.

[magic sparrow]

@digital light me too, it's driving me up the wall. Have to keep killing the app just to go back a screen. I've missed so many milestones coz the game hasn't been working

[thick bloom]

You can use the hardware / software back-button of the device to exit the screen...

[raw folio]

Every frickin reset is always fricking problems

[proud saddle]

@umbral nexus Scoring is broken. Modules score wrong, superconductors don't score at all

I won't even get into the texts like "alliance help" and "Alliance reputation" 🙂

[silent wave]

1 std didnt get award from yesterday evenz till now
2nd still no reaction CS
3rd alliance help event totaly bugged. bought subraum peaces no counting

[thick bloom]

hum...

[proud saddle]

You are showing the ALB - I was showing the AMS

[wanton kernel]

hmmm syndicate XP counting for the syndicate event but not for Alpha Quad Intel SMS

[hoary violet]

500 in alb, 10k in ams

[thick bloom]

It counted 300 in both 😄

[marble rain]

Opened a rare and an epic chest full of Supra-conductors! It didn’t count at all! And where the hell are those 200 points coming from?! Can’t be a star base building neither the conductors. Totally bugged again!!

@umbral nexus <@&509691205798592532> pls fix this!!

[wanton kernel]

<@&509691205798592532> should I put in a ticket?

[pulsar depot]

Upgraded two buildings and only got 600 points.

[silent wave]

i have to agree it needed to be fixed and missed points need to be count or much players cant oarticipad in this bugevent

[thick bloom]

the correct answer does not count...

[wintry heath]

Alpha Quadrant INtel - SMS isn't counting Syndicate XP

[thick bloom]

G2 ore does count for this question

[keen zinc]

So they put the wrong dang answer in there

[tidal bobcat]

The graphics have been doing the funky chicken for 10 hours now, very little screen stability. Server13 if it matters

[winged pier]

Question 2 not working

[wanton kernel]

it says G2 crystal

[thick bloom]

I know what it says, but I mined crystal twice, then thought "why not try the other two", mined 1 G2 ore and finished the question.

[silent wave]

@umbral nexus <@&509691205798592532> ur doibg s th. cause of the bugs again on daily starting events? or like yesterday ignore like CS does?

[wanton kernel]

oh crap I'm sorry I misread your post ✌️

[rare lantern]

The Starbase AMS isn't counting points correctly. I upgraded a building and it only gave me ~3k points instead of the 10k it says it should give.

[wispy spoke]

Seems like everytime I click on Alliance Starbase, the game crashes

[obtuse laurel]

The correct answer (Kai) isn’t working. Who made this trivia??? @umbral nexus <@&509691205798592532>

[thick bloom]

mine ore instead

[quick olive]

iOS player? i have the same problem when i use my iPad, seems more stable using an Android device.

[obtuse laurel]

I’ll give it a shot. Still bugs me that they aren’t on point with their trivia

[thick bloom]

they are right, they just wrote the wrong ressource to mine in the text. Kai is correct but it counts mining ore instead of crystal.

[lyric pine]

Syndicate XP is not counting towards this DS9 Alpha Quadrant Intel SMS event, as it says.

[livid narwhal]

<@&509691205798592532> ASB event scoring is broken - only awarding 1k pts per upgrade instead of 10 and not registering superconductors

[hard venture]

Collisiinal Plasma collection not working properly. First SS is before collection. Then collection. Shows collecting 510 but inventory doesn’t go up that amount.

[compact dirge]

Raised

[polar topaz]

Insider information question two is not scoring correctly on server 28

[low panther]

The event for expanding the alliance base is bugged again, only some players are counted, but not by all, and in the milestone the points are counted 10 times.

[ripe gazelle]

ive already done 2....

[tired breach]

Same on 38, but it ended up giving me credit for #8.

@umbral nexus .. Broken event is broken...

[tidal bobcat]

See graphics are losing their grip 😅😂

[thick bloom]

mine another G2 or wait till they either fix the event or the description to say and use the same material 😉

[rapid hull]

ETA on when Scopely will fix insider information II-2 event? Kai is the correct answer. I also tried all the incorrect answers. Nothing works. Please fix this bug.

[plain oar]

Mine g2 ore.

[nimble silo]

Meta didn’t clear when finally finished.

[ripe gazelle]

yep. mine ore, worked

[spiral venture]

Are you in DS?

[mossy radish]

something wrong - i do territory refining and not increasing my progenitor alloys. someone have same experience? its at least 4th day without any increase after refining. 😶

[frozen burrow]

How about you fix this broken POS before you add anything else. @umbral nexus

[raw folio]

Me too.

[spiral venture]

Got screenshots?

[cosmic yoke]

Worst game glitch I have ever seen 🧐 I’m mining in exchange token.. and some how our TC gas system and the ore token system have decided to merge @earnest crest @umbral nexus 🤷‍♂️ fix this broken game 🤦‍♂️

[sour niche]

all it's finish, why i have 7/8

[mossy radish]

nope...wasnt paying attention to it first days...was hoping in some lag...but seems no lag

[spiral venture]

When you get some screenshots please share 😊

[tidal bobcat]

Yes

[void hearth]

#2 in espionage trivia event won't collect...I know it's the Kai, mined g2 crystal and nada points. Even did every other one just to be sure and still nothing for it.

[silver oracle]

Same here.

[grave yarrow]

Its g2 ore
Because Scopely

[daring terrace]

meta missing one point while all questions are answered

[spiral venture]

Some of the hubs are broken. Try moving to another one it shouldn’t happen

[agile geyser]

Mined 1 ore to get the right answer

[silver oracle]

Thanks

[tidal bobcat]

Thank you!!!

[wet shale]

The action to solve this question is false, even in french or english

[grave yarrow]

Its ore, not crystal

[wet shale]

Yep, i know

[spiral venture]

Lag

[hard venture]

Just collected 2K and none went to inventory. 😡

[thorn dawn]

There is a problem with the insider information 2 event. Completed part 2 and it registered as a completion of part 7. Tried to do part 7 to complete part 2 and nothing happened. Can you fix this please cause I won't complete the event otherwise.

[hard venture]

I just completed part 4 and registered as part 5.

[thorn dawn]

@wet shale it did the same to me. It completed a different part and now I can't finish the event.

[limber orchid]

I cannot access territory embassies. Ever since Territory inventory was moved and combined with Starbase inventory it had been messed up.

[grave yarrow]

Apparently clearing localization a few times fixes it

[cunning frost]

Apparently the answer to this question is G2 ORE 🤦🏻‍♀️

One of my alliance members said he did get crystal to work, but he seems to be the only person on all of S88 to have it function properly.

[modest swan]

What do I do if my ship is stuck and support ticket has yet to be answered? Is there no other way to contact support?

[naive laurel]

yeah, mining G2 doesn't work

[cunning frost]

#👽-how-to-contact-support ? There's an email. It's probably just as slow

[modest swan]

Tried reinstalling/using the app on the phone reseting cache. Had someone try to come blow me up but my ship is not there for them.

I already made a ticket but its been days with my ship stuck -_- so frustrating xD

[cunning frost]

G2 Ore has worked for everyone on Server 88 who has tried it so far

[naive laurel]

not on server 49. a few people are getting it, but most are not

[tall yew]

Ore Works on 157 as well.

Reminds me of a training course I went on, where one of the multiple choice questions had no correct answers as an option. I got 49/50 and also 100% Everyone who gave an answer to that question and got the rest right got 98%. No answer was the correct answer.

[naive laurel]

nvm, g2 ore works. thank you

[spiral venture]

That’s not possible when it was confirmed as a text error. Number 8 is crystal though

[raw folio]

Get it together. I’ll take the day off.

[wet shale]

Yes but the error is on question 2, where good answer ask to mine crytal, but in fact you have to mine ore, not a lag problem or something like

[spiral venture]

Yep it was identified already as a text error

[pulsar depot]

Question four is in wrund where lower levels can’t go. Please fix!

[candid beacon]

Since yalls in the mood to fix something....fix the zoom so we dont have to restart every few minutes

[wet shale]

Do not know if it's a bug or a bad thing created, but for next research we need to reach level 25 of this but only 14 where referenced, and 25 seem verry high for firsts ones

[hot depot]

Level 35 Mantis system (Boneshi) has the Actian Apex (Interceptor) broken - it's stuck on screen and does not respawn.

[spiral venture]

Those say coming soon. As in not released yet. They look like placeholders for a future expansion of the ASB

[iron inlet]

Defiant incoming

[lyric abyss]

when I click the starbase Icon it boots me WHY! everytime then takes about an 1 hour for me to be able to log in so

🤬😡🤬

[spiral venture]

👀

[half zenith]

ISS Jellyfish Pursuit! is this event suppose to be happening today?

[solemn sequoia]

All Missions complet

[acoustic dove]

Not that I expected this to launch flawlessly but really?

[wet shale]

That’s not what i said 🙄

[spiral venture]

What did you say then? You asked if it’s a bug? No it isn’t. More ops ASB levels will be released in future

[wet shale]

I said for the firsts resarchs to reach, an so higher level (not released yet) isn’t it a bit higher ?

[spiral venture]

Depends what they are planned to be. No one knows yet. Some where level 1 some were 25.

[wet shale]

So was my question is it a bug or is it normal as it seem to be so not intended

[spiral venture]

Well for now, it’s intended. In future we will se what happens with them.

[wet shale]

Well, so if you do not have the answer for sure, let who have respond

[spiral venture]

Still not sure what response you expect but whatever have a nice day 🖖

[wet shale]

Simply someone saying yes, it’s normal because .. or oups no way we miss something, clearly not an i hope it’s in the plan, have a nice night 🙃

[timber umbra]

Same problem here

[full fiber]

I had 211 discovery recruitment tokens with the retrofit. I opened one. and got my rewards as normal (yay)

...I had 111 left. and I used thme to open another..the game literally paused and froze.. then I got NO rewards.. .it took my 100 tokens and didn't give me any rewards

[waxen hearth]

Try to attack FKR

[distant anvil]

having trouble with the espionage missions 2 and 4 not working even after doing all options. 2 should be crystal I tried ore and gas also... 4 is c but not acknowledging.

[wet shale]

Mine ore 2, answer is false

[onyx seal]

Can this be looked into, starbase showing for commodore+ as not existing.
other members can see it and current upgrades
commodore+ get the above errors and are unable to move/upgrade at this point - errors above.

@topaz aurora @thick pike
Thanks in advance, it's screwing us for events since we can't relocate to mine plasma.

[native oyster]

Espionage-Insider Info II-4 is not showing points gained despite the events button lighting green.

[native oyster]

We had the same issue (now fixed). Open a ticket with CS to fix.

[onyx seal]

we've got a few opened but nothing yet, thanks for the info though will share it with my folks.

[blissful copper]

Happened to me with 5 and 6

[fringe kraken]

I still have to see blocked players🤦 pls fix

[violet cypress]

All 8 completed answers and still 1 point short

[full fiber]

this is intentional cause they'll release another load of stuff that when you complete will give you that 1 extra point

You know what's not intentional. then stealing 100 of my discovery recruitment tokens

[violet cypress]

Can't be. Each question scores 1 point. 8 points in total to complete. Only 7 given

[full fiber]

okoay they'll probablyt release another intel mission then

[fringe kraken]

what is the "block player" button for ???

[full fiber]

This is not a bug report....

[fringe kraken]

so what is?

[crude oxide]

They're reporting that blocking isn't working properly, they blocked someone but still see their messages

[warm oyster]

Blocking will not remove messages that are visible in chat when you block someone unless you also restart the game. Is that what is happening here?

[fringe kraken]

yea. restart game. buy some beers. invite a night in 6* hotel. what the "block button" is for without all that stuff?

[spiral venture]

I found that blocked message doesn’t work when the game is lagging. Been reporting for 2 months nothing done

[fringe kraken]

and why its not a bug? its normal "block button" funcion?

shall we remove block button then?

[fresh skiff]

I opened up the treasury and the syndicate event didnt change with getting the xp from the chest.. is this another broken event?

[spiral venture]

#⚡-mod-announcements

[fresh skiff]

@spiral venture thanks

[wet shale]

Blocking someone is for further massages, you keep olders ones. It help you also to see the one blocked if he change his name

[onyx seal]

did each of your commodore+ have to get fixed individually or did 1 ticket fix everyones view?

[spiral venture]

Blocked function doesn’t work on any messages and it works by removing all messages old and new

[native oyster]

It seems to have been fixed for everyone at the same time.

[wet shale]

Not old, and it’s normal, you can keep how to complain

[spiral venture]

Sorry why are you even involved in this? You keep interjecting with these nonsense theories. As I said before. Have a nice day 👋

[tender cave]

broken desealing rods over 4000 are not being recognized nor are we being given an option to repair and open the treasury. Is this part of the "known isssues?"

[grave yarrow]

Have you finished your 700 required points already? And where did you check for the exchange offer?

[spiral venture]

You need to convert them in the recruit tab

This explains why a spam of 5 messages the same appear 🙈

[wet shale]

Because you say something totaly wrong, or respond on something you do not know, or something you expect true as it was only as you expect. When we say answer of question 2 was false, you respond "it's lag" it was not lag, answer is false. I have to continue ? 4 time in this morning you give bad answers to players

[spiral venture]

When did I say it was lag?? Check back I said twice it was a text error but you decided to ignore that and talk about lag. 🤨

[tender cave]

thank you!

[spiral venture]

That was straight after event reset when the events were lagging. So your point? It was a text error and lag 🤨

[wet shale]

When you respond to me when i say there is a wrong answer, at least you have to read

[spiral venture]

Ok then 👌 why are you still here. You get plenty of right answers you chose to take them out of context

[wet shale]

Because you get false answer to players and try to get the good role, you have to appologies to every players you give false informations

[spiral venture]

🤣🤣🤣 where is the false info. The info is correct at time of answer. Get a grip. I don’t need to apologise to anyone. No one said I needed to be perfect to do this

[wet shale]

No ever, at time if you read, information wath gived, and the information you give after never was true

[spiral venture]

Never? Are you sure? 🤣🤣🤣

I’m yet to see you give a correct piece of information today

[wet shale]

Yes, i’m sure, only two players was blocked in my account, i can see they old discussion, but i not have to see them further, that’s an example

[spiral venture]

I have 1 that messages a lot on my AC and occasionally I do see his messages. It’s been reported.

[wet shale]

But i can see when they change they’re name in the blocked list

[spiral venture]

Anyways this conversation is completely meaningless. I come here and volunteer my time to help people and I get undermined by someone who doesn’t have a clue what they are saying and they say I am wrong. Ok I would love to see you do better 👌

[wet shale]

You can see him in galaxy preview when you reset, may be in your alliance, you just have to see one time and they desapear

[mild timber]

<@&509691205798592532> Anyone at SCOPLEY, it's been over 7 days since I could access the SCOPLEY STFC WEBSTORE.
If I make purchases thru google or apple they take 30%, so I believe this is a profit center for you. Why in the world would you ignore my problem (Ticket 8223292)? Take a look at my average spend and the message you are giving me and your investors is we don;t want 30% of that. Dont need it.

[full fiber]

Also people at scopley. I want my 100 discovery tokens back, thanks

[spiral venture]

Contact CS
#👽-how-to-contact-support

[dark sonnet]

Already contacted support, but event store will not let me purchase final shards for cryo projectile.

[grave yarrow]

Did you try the standard trouble-shooting methods? Just to make sure?

[dark sonnet]

Rebooting the game has removed the option

[grave yarrow]

oh dear god
That explains the error message then, doesnt explain why its already closed though

[dark sonnet]

I assume it doesn't want me to exceed 75 shards

[spiral venture]

That would make sense but only if you claimed all 75, you had 74 though

[dark sonnet]

I have claimed 74, the first couple days, it had individual shards available, I think removing the 1 chest option has bugged it.

[fallow echo]

Every time I try to look at the Starbase, the game crashes.

There, I’ve reported a bug in the system. Where do I find the Raid?

[spiral venture]

Sounds likely. Try a ticket to CS see what they say? If it doesn’t work out you can pass it on with Eco

[dark sonnet]

They haven't responded since last Thursday to me

[native oyster]

Got the ticket number?

[dark sonnet]

8236011

[mild timber]

Sorry to see they treat all customers the same. My ticket has been open over a week.. and not action.

[harsh summit]

AMS is not paying out on S20.

[spiral venture]

You need to score towards it

[charred cloud]

Every 5 sec get this. Not even running any exo

[harsh summit]

I did. Collected all three in alliance tab earlier today.

[spiral venture]

🤔 it’s possible it was related to the scoring issues earlier as the packs didn’t give any points. It’s been fixed now so try again tomorrow when you can open another one. It should work then

[harsh summit]

Lol ok, business as usual.

[onyx seal]

4 hours later and starbase is still unusable, movable or upgradable along with lost mining time.

[pulsar citrus]

android and windows

starbase aliance has reset 😱

[quick birch]

Game kicks me out every time I try to see the ASB

[onyx seal]

same issue we're having. non-commodore+ can see it normally still, commodore+ see it like it doesnt exist/is reset.
still waiting on tickets to get looked at..

[sudden shoal]

The apex ship in level 35 actian space is currently bugged. It can't be attacked, and a new one won't spawn. This is on server 65

[native oyster]

Single option was added back an hour or so ago; has it appeared for you?

[robust minnow]

Gas is not registering in Daily

As can see I mined 32k and still show 0

[hard venture]

You mined 3*, your daily is 4*

[robust minnow]

No its 20k and i Mined 32k

[harsh summit]

Bro, 4*

[floral needle]

the treasury was not showing the correct points for some time. it was at 0 again and didnt add points anymore...had to restart 2 times before the points shoed up again correctly

[robust minnow]

2nd goal is 5k and still showing 0.Even if it was 4k it would still show what I'd done so far.Op36 ,I havn't been 4k for months.

[harsh summit]

GRADE 4 GAS!

[robust minnow]

+4 is the other rewards for completion.Ops 36 can't reach 4*

[spiral venture]

A 1 chest option should have been added in the last 2 hours or so. Let us know if you see it 🖖 (oh whoops HD replied)

[onyx seal]

@umbral nexus
the gift was not received, not sure if this is because of the starbase_error_26 and the game not recognizing that our officers have a starbase.. non-officers can see it and what was upgraded, Commodore+ get the error, and cant see the starbase/any upgrades if we go to it manually it wants us to build another one.. we have each sent a CS ticket in (as others mentioned this has fixed it) however none have been responded to, and this has been happening since reset (6h roughly) so also affecting ALB events due to not being able to relocate/mine/etc.

Also, if this isn't fixed, how will that affect the 'gift' to fix scoring that was sent (but not received so far) mentioned here: https://discordapp.com/channels/509679626763632640/657339714097119252/1019363121959288852

[harsh summit]

it’s based off your faction rep. Look at your daily goals.

Congrats, you’ve done well on Fed rep!

[spiral venture]

Drop your rep below 30mil

[mild timber]

i just converted to get my tres rod and NOTHING NOTHING everything is gone... No Treasure.

[spiral venture]

Does a restart change anything? Or clearing localisation cache?

[dark sonnet]

Appreciated!

[robust minnow]

AGHHHH.Thanks for pointing that out. Fed rep too high for my level re mining and refining 4*

[winter flint]

Didnt got a Gift Jet, is it cause the DELAY LAG?

[harsh summit]

Start grinding Fed ships now.

[spiral venture]

Roll out is probably gradual

[robust minnow]

DOUBLE AGHH.Got to drop Fed from 46mil.Not likely.😈

[mild timber]

NOPE

[cosmic yoke]

Okay Scopley tell what you are doing.. yesterday I took a screenshot because the treasury didn’t count my dailies.. today I was 670+ on my points.. so I went to borg space after I got done my points show 0/700 proof is in the time left… @umbral nexus <@&509691205798592532> can someone tell me what I need to do to finish the points off if you’re gonna take them away?!?

[mild timber]

Welcome to my world.

[cosmic yoke]

If it keeps up I might just leave it lol this is getting old… reset is the same time everyday but now days you can’t actually play for a few hours otherwise scopley may say “sorry about your luck that your points didn’t score.. spend more maybe they will..” this is two days in a row my points didn’t count for a part of the game and for the first one the ticket I submitted they blew me off when I also added my part about the treasury..

[dim sandal]

“Clarification” is only those “affected by the issue” … we were ALL affected by the issue. I was trying to upgrade the station from event reset but since the game wouldn’t let me push a button I didn’t “score” any “points.”

[spiral venture]

🤷‍♂️

[dim sandal]

Same

[lavish venture]

No word on the jellyfish event, right?

[vapid jasper]

nope ... you didn't get one last event ?

[drifting iris]

this mission card should read 'in Elva' because it doesn't count any hostile hitting elsewhere.

[buoyant berry]

Hey Scopely can you please look into why i lose connection every single day around 7pm est.

Game just freezes and takes 5 to 10 minutes every single day at this time.

[earnest crest]

Sounds like a local issue, like someone using the microwave to cook dinner and causing a router issue.

[crimson breach]

Spelling mistake? 😉
"Collisonal"?

[cosmic yoke]

Wow that must be happening near your servers during morning and evening resets too 🤯

[snow field]

Territory services just keep spinning and not loading...

[uncut lake]

Clear localisation or change language settings. It should work just long enough to activate them

[snow field]

@uncut lake

Thank you!

[onyx ferry]

@umbral nexus So just upgraded my Mantis came to the level 38 system to farm and I find 2 enemy ships, one Chrysalis and one Apex and that's it. No other ships are spawning. On S11

[onyx seal]

shhhhh

[drifting trout]

Has starbase error 26 pop up already been talked about?

[sterile rock]

Will the devs please fix the bug locking up territory controls. It is stuck on loading circle and will not give the ability to renew services.

[uncut lake]

Clear localisation or change language settings. It should work just long enough to activate them

[sterile rock]

Grrr bandaid

[uncut lake]

That work till they fix it 🤷

[sterile rock]

K will try ty

[onyx seal]

mentioned a few times, no response.
https://discordapp.com/channels/509679626763632640/509686569649831936/1019309134664970321

[pine cargo]

@umbral nexus When are you going to fix this for all ships. When you use the cargo enhancement officers above and below deck you can never feel the cargo space that is indicated that you’re supposed to get someone you’re gonna fix this it’s kind of a pain that you cannot fill out to the cargo buff. specified

[spice terrace]

So whatever you did to fix the points scoring issues this morning broke the cardassian alliance chest pulls. Credits got removed but items never delivered, scopley can't do anything right ffs.

[earnest crest]

The abilities still work and provide the correct amount of extra cargo, the issue is that the display overstates how much space the officers are adding. In your case, 70.25k is max cargo with the correct amount of bonus applied, and you should ignore the remainder.

[earnest crest]

What server?

[modest swan]

Its been two days and my ship is still stuck in a system. I've made a ticket. Wrote an email. I have no idea what else to do it has my best crew on it. I reinstalled the game tried it on my phone. I feel so helpless -_-

[raw quarry]

you just have to wait till support gets around to it best to log and wait, i've had it happen takes them a couple days to respond

[modest swan]

Its so frustrating when trying to participate in events legit spent money for specific ones now I'm out of luck it seems lol

[pine cargo]

I am 100% sure if I had access to the code it’s a pretty simple mathematical equation an algorithm to make this work correctly… I mean you guys keep making the same excuse… How can you know that 70.2 5K is the correct amount when you do not know my bonuses or the research that I’ve done? My guess is that you have some incompetent programmers. And nonexistent QA staff

I requested from support before a detailed breakdown of all my active bonuses and re-searches and stuff so that I could calculate… But every time I ask for this even in regards to the refinery and other areas of the game they adamantly refused to give it to me 🙂

[echo beacon]

The points for Starbase Duty aren’t updating.

[rugged zephyr]

I’ve had a ticket open 2 days…. Seems like a bug

[quick marlin]

Have people recieved the chest to correct starbase ALB scoring? hundreds of thousands of spent semi's still not counting here. No bundle yet.

[earnest crest]

Do you believe the 70.25k is incorrect?

[floral needle]

no bundle arrived

[pine cargo]

Yes. It’s like you got into a store and see you get 75.7k but they only put 70.5k in your bag. Visually you promise one thing. Reality you deliver another. Until I’m able to see the exact calculations of course I’m going to think it’s wrong and I’m pretty sure it is because if it was correct then it wouldn’t display 75.7 it would display only 70.5

[earnest crest]

If they gave you a formula, and an equation that shows 70.25k as a result would you believe that's enough?

[night edge]

no bundle received, and also i am still not getting points for event: star base duty sms

[earnest crest]

What task are you doing that isn't awarding pts there?

[night edge]

dailies

[earnest crest]

Specifically, which one?

[night edge]

i finished the research and increase power daily, no points. kill certain level at x amount, no points. faction mining, no points, etc

[earnest crest]

What server?

[night edge]

server 10. the only daily that just gave me something are the swarm category. buts thats it, what about all the rest??

server 10
fortunate

[candid beacon]

Zoom is still not working properly have to restart every few minutes

[high vector]

Anyone else still missing points for this event? It was never specifically mentioned in any of the announcements today so is it actively being worked on?

[normal pine]

anybody else getting this every time i am trying to click on stuff this shows up

[blissful copper]

This task is completed but the alliance didn’t receive the rewards

[earnest crest]

An AMS and ALB will both require participation before you'd get the rewards. Make sure your members build something to contribute to the pts, even if the MS are full.

[open python]

Just Fail!

[prime tartan]

I've been having problems all day today with invoking Discovery . asking to update game and kicking me with error

[drowsy shale]

territory services been down all long, just keep searching

[prime tartan]

??

[blissful copper]

Will check. Thanks

[earnest crest]

This is a common issue, see the pinned messages here for a workaround.

[earnest crest]

Either clear localization or switch languages as a workaround.

[prime tartan]

All Is difficult for me . I speak spanish. AND i Dont understand very well . Here all Is inglish

[earnest crest]

There is an efficiency calculation bug affecting the client where specific values of total efficiency do not work. A possible workaround is to change one of the parameters affecting total efficiency like:
Swapping in/out Discovery crews,
Upgrading your Disco's warp component, or
Increasing Cultivated Mycelium Jump Cost Efficiency research (Support tab, top row).

Maybe run it through Google translate if you need to.

[blissful copper]

@prime tartan hay un error de cálculo que afecta el cliente (juego) al calcular eficiencias. Un posible arreglo temporal es, cambiar uno de los parámetros que afectan esa eficiencia como por ejemplo, cambiar oficiales en la Discovery, actualizar algún componente del discovery o hacer investigación para mejorar el costo por saltos

@earnest crest it works what you told me about the missing rewards. Thanks!

[daring terrace]

yes

[earnest crest]

I would contact CS and let them know that you did not receive credit in the Meta for an event you completed. #👽-how-to-contact-support

[mild timber]

I will pray for you, that they pick up your ticket and give you credit.

[keen surge]

If you want to verify that it's correct send me a message and I'll walk you through how to do it properly as well the shortcut way.
I'll be at work for another 4-5 hours though.

[pine cargo]

I messaged you

[keen surge]

.. I didn't get it 😂 but I'll go through it with you after work then 👍

[maiden tapir]

This was new today

[solemn sequoia]

Have all Events completet 1-8

[regal dawn]

Upgrading a Starbase Module on the PC client.
Clearing Localisation "fixes it" but it should know what level the Module was updated to.

[native oyster]

My alliance had the same issue (now fixed). Open a ticket with CS to fix it.

[fossil dust]

When will the apex ships get fixed....

[modest swan]

My ship with my best crew has been stuck in space for 2 days now. Is there no faster way to get any help? Been waiting on a ticket response for 2 days just to unstuck a ship.

[grave yarrow]

You can pm eco about the ticket (including ticket number if possible) so he can put some pressure on the team to unstuck it

[modest swan]

Thank you will have to try the game is practically unplayable for me.

[scenic pine]

Anyone else having trouble with activating Territory Services? None of the Embassy screens for our alliance loads properly on EU-157 - on either Android or PC. The loading circle just keeps on spinning

I noticed this first early on Monday morning (UTC-time) around 04:00

[native oyster]

My alliance had the same problem (now fixed). Open a ticket with CS to fix it.

[earnest crest]

Common issue, a workaround is to either clear localization or change language settings a few times until it works.

[scenic pine]

Thanks - clearing the Localization has resolved the problem

[hollow knot]

My new fun bug, takes forever to get them and when you do you still can't use them...🤬

Get 4000 broken rods 4 what

[scenic pine]

you have to first unlock the treasury before you can 'build'/recruit the rod - in the Officer Recruit tab

[hollow knot]

That's all done already, unlocked and all that jazz, have to find my own welding torch i guess to make a full rod

[earnest crest]

What's in your recruit tab then?

[hollow knot]

Reloaded after clearing and it just popped in, so disregard, lol. Took 3 tries but it finally showed up

[heady bronze]

Any ideas?

[spiral venture]

It’s been escalated

[heavy torrent]

Please fix the Daliy Goals as on Android, when you complete a sub task they do not register straight away & it stops you completing the required tasks for the day.

[tranquil pulsar]

All starbase speedups just disappeared 😬 what's the deal with that!?!?!?

[half pelican]

fix mobile platforms the game is unplayable always crashing. its just a crashing simulator without doing anything fix the game scopely

[waxen hearth]

Thanks for the quick game exit button the one marked as starbase instantly closes the game.
Oh my mistake it's another bug.👎

[half pelican]

just fix the game dammit

[native oyster]

Not working

[tidal tartan]

Clear localization. Maybe needed a couple of times.

[native oyster]

It not only me have the Problem all my alliance members has the same issue

[spiral venture]

It’s been escalated. That’s the workaround for now

[native oyster]

OK

[random hornet]

This bug is reoccurring please permanently fix as I'd like to mine plz.

[gentle oyster]

Stuck unattackable hostile in Boneshi is the Apex, so the system is way less useful for venom grinding since another won't spawn.

[native oyster]

Can we escalate it again?

[spiral venture]

It’s being looked into. There is nothing more to escalate

[daring terrace]

Any news about that bug?

[spiral venture]

Contact CS, they will adjust the points

[daring terrace]

i did talk to the bot on the website, but no answer from a real person so far

[tribal portal]

Somebody else having a problem with scopely-id on an amazon tablet?
I installed the game played till I could open the settings menu > logged in with my scopely-id and I'm still on this new level 1 account. Restart didn't helped.

[pale gorge]

@umbral nexus Hi Eco, can you please ask them to take a look at the new station tab, on ios it crashes the app when you open the station unless you restart before opening it. I have done all the usual things on both my ipads and it still occurs 90% of the time. All ios updated, caches cleared both general and in-game local, nothing appears to stop it. Thanks. 👍

[ivory geyser]

Base stopped collecting plasma at around 10% of capacity. Moved to new node. Still not collecting.

[spiral venture]

Contact CS

[hasty jewel]

Cant only be 133 have this starbase 26 error. Any others server got it?

[spiral venture]

Yeah it’s being looked into

[hasty jewel]

👍🏻

[winter bone]

Actian Apexes aren't spawning in Azuras on S36

[delicate stag]

iOS version crashes 8/10 times when trying to access the Alliance Starbase.

[elfin mango]

Can't access my research center. Game just freezes.

[gray gyro]

So I can only Jump with my Disco If I have Blue Stamets on the Bridge, but even then not with Michael Burnham on the bridge

[dreamy folio]

Starbase not working

[native oyster]

Hi. I cannot click Back and i need to rejoin. Can Someone fix that?

[odd hornet]

Try to access Starbase game crashes.

[onyx seal]

21+ hours now of broken starbase, unable to do associated events, upgrades, relocate, mining, anything. Ticket responses generic with no fix info.
https://discordapp.com/channels/509679626763632640/509686569649831936/1019309134664970321

[dreamy folio]

Scope destroyed our starbase

[sudden shoal]

Actian apex in boneshi on s65 is still bugged. It's untargetable and a new one will not spawn while the first one is still there

[zenith bluff]

It's been a week since the last update and still there is at least a 30min (or longer) delay in registering kills, event step completion, daily task completion, etc. on EU158. Its making the game almost unplayable. This is supposed to be a game, not another job. Fix the lag.

[normal pewter]

Score delay on server 158 is between 1 hr to 1.5 hrs …..has been like this since that that patch….

[dry blaze]

I have the same issue, I hope they fix it soon. I opened a ticket but no reply yet.

[queen mulch]

@umbral nexus is the Territory Screen of Spinning Wheels going to be fixed any time soon?

[daring terrace]

same

[edgy coyote]

We don't want delays! #Server158

[ancient zephyr]

@umbral nexus: Yes. No Delays at #Server158 anymore. #delaygate #sandboxgate #ontuesday

[obtuse laurel]

I haven’t been able to load the Territory Services for 2 days now. @umbral nexus <@&509691205798592532>

[wanton kernel]

Is there a fix for #2 on the quiz? Lower lvl players can’t reach that system.

[viscid light]

@umbral nexus
I mirror all the comments made by Server 158 members.
Since DS9 launched our delay is unbearable.
No communication from Scopely on when it will be fixed, no admission of an issue.
We have lost out on events, dailies SLBs etc etc.
Will you fix this?
If so when, and what compensation will you give.
Not a penny spent from me till this is fixed.

[magic horizon]

Clear localisation.

[hallow siren]

@umbral nexus
There's been a scoring delay of 30-60 minutes on server EU158 since the DS9 update came. No communication when it will be fixed, no compensation, nothing so far. I'm not going to spend a cent on this game anymore until you fix it.

[obtuse laurel]

Just did that. It didn’t fix the problem. Territory Services still won’t load. I checked for multiple territories.

[earnest crest]

Either do it until it works, or try changing language settings.

[obtuse laurel]

With respect, Territory Services has worked fine until the las last couple of weeks. The language settings couldn’t possible be linked to game functions (I would hope that Territory Services works correctly regardless of the player’s language or region). We bash on Scopley sometimes but no way they’d design a feature that only works when you change your language.

[earnest crest]

It is linked, in the same way clearing localization is linked. Choose to do it if you want, otherwise, wait until they perform a fix.

[mild timber]

How are the bugs today?

[wheat dagger]

Every 20 min. the Game crashes. Whats the problem. I have cleared the localization. Delete and re Install the Game. EU 146 iOS 16

[obtuse laurel]

I did that and it worked. Thanks for your help. I’m still not comfortable that someone would need to change languages to access all game functions. Definitely needs a fix. Star Trek is for everyone regardless of the language they speak.

[earnest crest]

It's technically not the language setting that fixes it, changing it does two things: flushes you cache and forces a reboot. It is sometimes the case that regularly clearing localization isn't enough, the device saves some info for some reason. Language settings forces the device to get rid of it to display the new language.

[native oyster]

unable to attack raid target, severe lag

[obtuse laurel]

So I switched to French and then back to English. Now I have half and half… what do I need to do to get all English?

[earnest crest]

Probably clears up after awhile, or clearing some localization. Either that or learn what 'le grille' means. 😃

Haven't seen that issue in awhile, I think rev deuce had it once.

[marble egret]

Android version .26740 August 31. My "Back" button in top left keeps graying out in every window, not letting me get out from chat, stores, etc... It is really annoying and playstore ain't showing any updates. I tried uninstalling, even installing from galaxy store instead, but no luck so far.

[obtuse laurel]

Lol. It fixed itself after a few restarts. The game is seriously messed up this morning. I’ve had to restart the app a dozen or so times apart from the issue we’ve been discussing. Hostiles won’t load as I switch between systems. Game freezes. Can’t open the ASB. It is like the game has a virus tbh.

[earnest crest]

Players are reporting lots of lag right now. Probably clears up in awhile.

[gentle oyster]

I am still seeing extra Ultra chest pulls in lieu of an officer full pull (I assume). This has been happening for me for close to two months now across anything that uses Ultra tokens. I would rather have 30-100 shards over an extra 12 random ones. It's not a graphical glitch as I go through them all and have confirmed in my officer tab afterwards.

[obtuse laurel]

It usually does. I’ve noticed that lag is a regular issue that shows up. Perhaps there is a way for the game developers to improve the cause of the lag? It is usually harmless, but on a few occasions it has delayed last minute scores from hitting at the end of an event (in my own experience). I’m sure there is a back-end server solution to speed things up. Just something to pass along if you can.

[hearty latch]

This mission should specify a specific system. I have killed hostiles above level 10 in other systems and have not received credit.

[ornate lantern]

Lag and glitches are awful on server 31

[marble egret]

Are you having issues with your "back button" on top left too?

[valid geyser]

@earnest crest - Still no Epic armada spawning in Karppinen on S9.

[fair valley]

I've restarted my client quite a few times. Not sure why this is happening.

[vocal mason]

ANYONE else get booted from game?

[mental bay]

Server 42 doing crazy stuff, and player games are crashing left and right. Not to mention, generally just laggy as all get out.

[earnest crest]

I'd try clearing localization.

[true glacier]

Game is laggy as heck on S37. Got the permananent Scopely Heart (red signal icon) top center of screen.

[native oyster]

lag is really bad

[fair valley]

Okay, sounds like my issue might be something going on with servers lol. Good to know

[stark plover]

Wrund System appears to be broken on Server 8. My ship goes there and is locked and I can't view the system. I restart my client and the ship is back at my base

[quick olive]

just had Kor Na Ron showing corrupted data in the galaxy popup (correct), but decrypted data when i was viewing the system (normally incorrect). quit, restarted and now i see corrupted data in KNR again.

[stark plover]

Also, it just ported my Valdore from deep space back to my base.....

[quick olive]

you left the keys in your Disco again?

[stark plover]

At warp 160.....sure

[tidal bobcat]

GAME DOWN

[rancid pasture]

Major lag on S24 as well

[random hornet]

Plotted Course for Praes twice for espionage event, this is what happens and when I reset my ship is back at station. This is unacceptable and should not be happening

Lag on 29 as well game is not responding accordingly.

[stark plover]

https://tenor.com/view/hamster-manager-steeple-gif-15371666

[random hornet]

<@&509691205798592532>

[ebon creek]

<@&509691205798592532> has the lag gotten so bad we can't even switch out ships now?