🆘│community-support

[gentle vale]

thanks

[restive condor]

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[reef token]

I have the premium free trial, can I still do it ?

😔

[restive condor]

Yes

[fresh gyro]

Hello, I made the form for Arabic support, normally who is responsible for this?

[restive condor]

You will have to wait

[fresh gyro]

OK thanks

[jade topaz]

hola, necesito ayuda, no me deja poner el panel en el canal que seleccioné, incluso tiene todos los permisos

[restive condor]

¡Hola, buenas tardes! Puedes usar el comando /debug en ese mismo canal por favor

[restive condor]

Panel de Control > Panel Configs > Buttons > Create Ticket Button
Solo puedes tener un emoji en la sección 'Button Emoji', el texto va en la sección de abajo 'Button Text'

[jade topaz]

ooo, muchas gracias

intentaré hacer eso

[dire gazelle]

Does anybody know how i can costumize my ticket tool bot on my server?

[pseudo ravine]

Hey there. Refer to the embed below

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[dire gazelle]

ok ty

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[dire gazelle]

Np

[hardy shard]

how long do ticket transcripts save for?

[restive condor]

Hey there! The actual transcript file is saved forever, until you delete it

Direct Links do expire after a few days though, simply click the 'Direct Link' button again and a new one will be generated

[hardy shard]

could i send you one of mine that broke?

i know it worked when i sent it

[restive condor]

A screenshot will do 😄

[hardy shard]

oh wait the links expire

[restive condor]

Correct

Simply use the 'Direct Link' button again to generate a new link

The actual HTML file does not expire

[hardy shard]

gotcha

so as long as i have access to the channel where the transcripts are available, i can keep generating a new link for them?

[restive condor]

Correct

Or you can simply download the HTML file, that will never expire

[marsh yacht]

is there a way to change the icon/image of the bot itself?

[worldly helm]

Hey there!
sadly not, see below for how to change the name of the bot!

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[marsh yacht]

how do i add multiple dropdown items to the same panel?

[worldly helm]

Hello!
See below for the full guide

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[marsh yacht]

only one option shows up

[worldly helm]

Thats right, you need to select a panel for the second dropdown option.

[marsh yacht]

can i have two in the same message?

[worldly helm]

What do you mean?

[marsh yacht]

can i add screenshots & questions in the same "make a selection" area

like when they click that they have an option to choose either or

[worldly helm]

You can't put screenshots in the "make a selection" message, BUT you can change it.

[marsh yacht]

i mean

can i add the second option in that area? if so how

like for the dropdown items, could i add both screenshots & questions?

[worldly helm]

OHHH i am so sorry! I misread it, i thought you want to add Screenshots into the embed.
As i said yes, you have to select a panel for the "Question" selection

Where it says "Select a panel (req)"

[marsh yacht]

ah ok

it says no results

[worldly helm]

You have to create another panel then, to create a panel click at the top of your screen

[marsh yacht]

thank you! figured it out

[worldly helm]

No problem

[young zodiac]

i need arabic support

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[young zodiac]

how i can do claim button?

@worldly helm

[worldly helm]

Hello! Claiming is a premium only Feature

[young zodiac]

oh

how i can get premium

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

<:TTWarning:1034178155872784494> Important Notice <:TTWarning:1034178155872784494>

Starting (October 7th, 2024) Ticket Tool Premium pricing will increase to comply with Discord's new Monetization Policy. You can learn more about the upcoming changes [here](#📣│bot-news message)

[worldly helm]

See above ^^

[young zodiac]

thank's

[worldly helm]

You're welcome‼️Feel free to reach out again if you have any more questions 🙏
If you think i did good, feel free to do +rep @lias1948 in #📈│reviews

[young zodiac]

done

[twilit thorn]

Sorry to bother. I'm having an issue with the bot stating on the dashboard: "You don't have access to this server" and when using the /botswitcher I'm getting "The application did not respond" ~ I have ownership of the server with administrator permissions.

[twilit thorn]

I've attempted to try with both @humble sequoia and @pseudo glen

[restive condor]

Hey there! Could I get your server name or ID

[twilit thorn]

Yes, thank you! 1052028927717154927

[restive condor]

Are both bots still in the server?

[twilit thorn]

Just this one, currently.

[restive condor]

It seems like you have the premium bot enabled. You will re-gain Dashboard access once re-added

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Click on 'here' above to get an invite

[twilit thorn]

Thank you. I invited the other one. I'm looking to transfer ownership of this server to somebody else and want them to be able to have access. Would I need to do anything else after inviting this one?

[restive condor]

Are you leaving the premium on the server and using Discord's server ownership transfer feature?

[twilit thorn]

I'd have to ask them, the subscription is set for a year already. So, probably just leave it for the rest of the year.

But I would be transfering via the server transfer feature

[restive condor]

Then you don't need to do anything else, they'll automatically get Dashboard access as the owner 😄

[twilit thorn]

Sweet! I apprciate your help!

[restive condor]

No problem!

[stark loom]

Does anyone know if you can make it so tickets are automatically age restricted?

[restive condor]

Hey there! Not at this time unfortunately. You would need to manually make them age-restricted.

Somewhat of a workaround, would be making the channel where tickets are created from, age-restricted. But yes, it may not achieve what you're looking for

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[stark loom]

Awh, alright, thanks.

thanks @restive condor :>

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1474)

[dusky ravine]

How do I report

[restive condor]

Hey there! Report what exactly?

[dusky ravine]

Random killing i just spawned and got killed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quartz kestrel]

How to reset the ticket counting to zero?

[worldly helm]

Hello! At the Dashboard, where you send the embed, there is a button called set count! Use it to set the count!

[quartz kestrel]

thank you 🙂

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 185)

[reef token]

Do you mind me asking how do I do it ?

[worldly helm]

Hello! Do what exacly?

[reef token]

Add an image to the ticket message

[worldly helm]

you have to add the URL of the image. I recomend you use imgur for that (a website)

[reef token]

it did not work

[worldly helm]

please show me

[reef token]

I think the problem might be that i put it in the description instead of the Image Url think

[worldly helm]

Put the URL in one of these boxes

[reef token]

despite having the premium free trial it wont let me

[worldly helm]

Then you havn‘t activated it

or didnt invite the premium bot

[reef token]

alright let me see

It seems i forgot to invite the premium bot, how do you do so ?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

See above ^^^^!

[reef token]

Thank you so much !!

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 186)

[worldly helm]

No Problem

[knotty warren]

i cant find my sever and i have admin

[sinful lake]

Hello, ive been using the ticket bot(no premium) for a very long ime in multilple servers btu only one of them has an actual big income of tickets, so for that I tried using the server storage option but it seems to dont work. I alrtedy tried changing categories, turn off turn on but nothing seems to work, could I get any help pls

I can send mroe info if needed

[uncut ginkgo]

Hi

How can I make more than one ticket in A one ticket?

Like #🎫│make-a-ticket

[mental ibex]

hello im trying to create a ticket in a different server but its told me this:

i have only created 1 ticket in this server before is it just bugged?

[gilded verge]

you need administrator permission in your role, not just role with name admin ^^
(also hit this blue button to refresh your servers)

[chilly leaf]

Hey! This is because the server has a maximum of 500 channels. Server admins will need to delete some channels before you’re able to make more tickets / channels.

[gilded verge]

Hey, i checked it few seconds ago and it works, could you give the administrator permission for a moment and then check if this problem still exists?
*if admin permission solved, then the problem is in TT bot's permissions in those categories you set as storage so please make sure the bot has there View Channels, Manage Channels, Manage Permissions

[worldly helm]

hello!
Look below.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[humble sequoia]

━━ ammen's inquiry has been moved to a ticket ━━

[jade topaz]

Guys this ticket system is VERY Confusing

I dont understand

How do i do this? 😦

I dont understand how to make a panel

[crisp scroll]

i want the bot to send a message in the channel in the tiket system when someone opens the ticket

[crisp scroll]

go to #📌│automated-support and click on faq

[vernal shard]

how come i cant invite the bot to my discord

i've got the role

administrator role

nvm got it

[nova wharf]

https://docs.tickettool.xyz/dashboard/panel-configs/ticket-options#ticket-message

[crisp scroll]

ok thanks @nova wharf

[iron night]

Gave +1 Rep to @nova wharf (current: #142 - 4)

[honest notch]

Hey! How can i use the transcript command using the prefix?
|| $transcript ||

[worldly helm]

@cursive gale Look below!

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[cursive gale]

Thx a lot! I will try

[glossy heath]

how to make the tickets app ping the mods and admins when I open a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[lament prairie]

Hey there! see above ^

[glossy heath]

is this correct

[lament prairie]

you can use {Role ID} OR {@Role Name}

[glossy heath]

kk

[glossy heath]

it didn't work

[kindred hollow]

Try with <@&RoleID>

[lament prairie]

can I have a screenshot?

[glossy heath]

I send video

just to make sure the number thats showed on the side of the blue colour is the role id right

[lament prairie]

this is not a role ID and that's wrong, {ID} not *ID*

[glossy heath]

just send me a video

[glossy heath]

u mean 0067ef is correct and ** 00676f ** is wrong or {0067ef} is correct.

when i type the stars it just comes out bold

[pseudo ravine]

That's not the role ID, that's just the color of the role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[pseudo ravine]

Refer to this message on how to ping a role ^

[coarse tartan]

how to change message text (like create ticket to smt else)

[worldly helm]

Hello! What of these two messages do you mean?

[coarse tartan]

1st

2*

to create a ticket

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[worldly helm]

See above ^^^!

[coarse tartan]

ok!

[worldly helm]

NOTE: Update/resend your panel

[coarse tartan]

ok

how do i edit my embed its not letting me

[worldly helm]

Click on Embed Editor - 1

[coarse tartan]

its not letting me

[worldly helm]

Make sure to edit it here!

[coarse tartan]

ok

thx

[worldly helm]

No problem

[coarse tartan]

btw how do i add another button

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

See above ^^^!

[coarse tartan]

ok!

i dont understand, i want 3 buttons for making a ticket

[worldly helm]

You can do it with 3 buttons aswell

[coarse tartan]

i dont understand how to add more buttons

[worldly helm]

Just follow the guide i sent.

And if you have any questions, please be more specific.

[glossy heath]

how do I add the pannel message

I cant add text there, idk why

[restive condor]

Hey there! Please click on "Embed Editor"

[last karma]

Hello

The bot on our Discord server automatically deletes the request when you confirm to close the request.

[restive condor]

Hey there! Please enable TWO STEP TICKET from your Dashboard > Panel Configs > General

[last karma]

Thanky

[glossy heath]

how to make mods and admins get pinged when a ticket is opened

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[glossy heath]

I would like to have a screen recording for the tutorial

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

when purchasing VIP and now with the Zen offers (+200 bonus per 1000 bought and so on) and I wonder

[white thorn]

How can I update to Vip with a discount 🙌

[lament hawk]

Hello!
There is no thing called VIP here. Its called premium, and no sadly there arent any discounts.

[humble sequoia]

@jade topaz

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slim raft]

bot ticket tool

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[crisp peak]

Hi!
Is there documentation that explains how slash command permissions work? Which permission is required to show X command?

[lament hawk]

Hello. Dashboard—> Command Configs —> You can customize them.

[dreamy vigil]

I need help pls

I find it super hard to add multiple buttons to a thing

[crisp peak]

Oh, I misunderstood how it's implemented. I thought they based it on Discord permissions, but since they implemented role permissions, everyone can see the command.
my bad!

[lament hawk]

See below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dreamy vigil]

I'll take a look, thanks buddy .

[iron night]

Gave +1 Rep to @lament hawk (current: #205 - 2)

[dreamy vigil]

How do I make the attached panels to use

[dreamy vigil]

See above

[lament hawk]

Just follow the guide i sent, and if you don’t understand smth, please be more specific.

[dreamy vigil]

Where can i make the user report button Ect

[lament hawk]

Dashboard > panel-configs > Buttons > edit button > create ticket > change the name

[dreamy vigil]

Ok I'll take a look
But what if I want to keep the ones such as open ticket and close....

[lament hawk]

u can edit every button for its own

[tropic topaz]

Ticket tool says i dont have a transcript channel set but i set it up in the dashboard

[lament hawk]

Make sure to set it up for every panel

[dreamy vigil]

Howw

I'm so confused

[lament hawk]

.

[dreamy vigil]

But I can't find how to do that as that not working

[lament hawk]

Please #🎫│make-a-ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[balmy plover]

if i have multiple servers do i need to buy premium for both

[restive condor]

Hey there! Yes, premium subscriptions are per server

[balmy plover]

dang alr ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1476)

[scarlet folio]

I got high end pc Ryzen 5 7600 and RX 7800XT 16GB DDR5 RAM 1TB SSD also Im not having lag in servers. My ethernet is good.
and Im getting crashes per 4 5 sec and deepwoken is freezing like 5 to 10 seconds., fps drops in per 4 5 sec and my game freezes like 5 to 10 second in deepwoken I cannot play and I died a lot of times bc of this. and its ONLY IN DEEPWOKEN Not in Any Other Game. Can i get a support ?
Tried Methos are
. Bloxstrap
. Bios Update
. Driver Update
. Roblox Install/Uninstall
. Overclocking Cpu
. Windows 11 Update
. Priority Roblox
. Virus Test

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[keen crypt]

Is there a way to change the ticket tool website login credentials to a different discord account and password? Trying to avoid re-doing all the settings because we have hundreds of tickets open we don’t want to interfere with.

[pseudo ravine]

Hey there. You can click on your profile in the top right corner of the dashboard, and select Logout

[tacit raven]

how to instal ticket tool in my channel?

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[violet quiver]

How could I allow ticket users to have image perms

Found out^

[pine tundra]

How can I get users to create a ticket? when they try to create it the bot tells them they don't have permission

[native steeple]

@pine tundra please kindly send a request for assistance

[pseudo ravine]

Please keep the support to this channel

[pseudo ravine]

Hey there. Could you send the server ID in here? I would like to take a quick look at your dashboard

[pine tundra]

Sure: 1288632963432452118

[pseudo ravine]

One moment

Seems like this is the reason why

You can go to the Dashboard > Buttons > Create Ticket > Disable Support Team Only & remove the Founder role from Allowed Roles

[pine tundra]

Oh, tysm

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[balmy plover]

how does one remove ticket tool brnading

[gilded verge]

meaning that you can remove/change fields that are locked and contain branding as in the screenshot

[balmy plover]

oh

[gilded verge]

if you don't have access to the transcript channel on that mentioned server, you can't delete it

you need to open a ticket only on this server where it's related, we cannot assist you

transcript is available as long as it's in the transcript channel

but we can't help you, it's not possible, you need to ask their staff to delete it

you mean ticket to the Ticket Tool's Staff? nope, they can't, that's why i mentioned we cannot help you with it 😦

but have you tried to ask on your mentioned server if they can delete it?

because that's the only way 😦

[glossy heath]

Will the role mention be seen to everyone

how to make the ping not show in the text and make it invisible but get pinged

[jade topaz]

guys how do I fix this

nvm I fixed it

[fossil lily]

i only have 3 panels, how is there four buttons?

nvm fixed it

[vast perch]

i have a question if someone can help me out, i am struggling to get the "creat ticket" button/message to appear in a channel that, from what i can tell, is properly set up

[vast perch]

i actually fixed my problem... my new issue is now this, lol... how do i get the duplicate create ticket issue resolved? i obviously would like just one create ticket button lol

im sure its something simple right in front of me i just cant seem to figure it out

[uneven crown]

Unable to install the latest version of modern warship

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[glossy heath]

how to make the ping not show in the text

[hallow orbit]

/ticket

Please help me. My account is banned and I don't know how to open and create a ticket.

[gilded verge]

read this -> #🆘│community-support message

[gilded verge]

you can move it to the embed or remove it | Panel Configs->Ticket->Edit Ticket Message

[gilded verge]

most likely you just added the same panel into the same panel | Panel Configs->Panel->Attached Panels (Multi Panels)

[glossy heath]

so if i enter the role id in embid 2 wont see it in message right

[gilded verge]

you can have only 1 embed without premium

[glossy heath]

So I cant make ping invisible for the role not for the user

[gilded verge]

you don't have enough space in first embed? 🤔

[glossy heath]

I can

and which bar i have to type the role id for ping

[gilded verge]

you can use only embed description because other fields are shaded

[glossy heath]

how about the field editor, i can edit that

nvm i cant

[gilded verge]

you can't edit any shaded fields as mentioned before, there is emoji which refers to premium

[glossy heath]

It still is visible

[gilded verge]

it pings the user who created the ticket and you're the one who opened it, the answer was in your video ^^

[glossy heath]

I can see the owner role ping, I want all roles i add not be seen but get pinged

[gilded verge]

ummm.. then i misunderstood completely what you need... okay let's see...

[glossy heath]

kk

[gilded verge]

i wanted to mention about autodetecting and deleting the specified pings with another bot but we need the trigger... i can't think of anything but maybe someone else may know? if not then you can ask the Staff directly on channel #🎫│make-a-ticket

[little lion]

I don't want the gold member to be able to open silver category ticket, how can I do that?

I don't want to hide any category, just want them disabled for non-related roles.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[lament prairie]

Hey there! see above ^

[little lion]

Hey, but I want it per panel, not for the whole server.

[lament prairie]

oh, sorry about that
Dashboard -> Chose the panel -> Buttons -> Create Ticket -> Disable Roles

[coarse tartan]

how to change this message? and how do i also add the topic that the person selected?

[coarse tartan]

??

[short yacht]

Hi guys, my server currently is set to open a "welcome" ticket to anybody who joins the server. We're changing the way the server is run and only want to open welcome tickets for select users who will automatically be given a role when they join, is it possible to set this in the bot?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[lament hawk]

Hello look above. You need these guides in order to change that.

[lament hawk]

No, sadly its not. Feel free to suggest it though

s!suggest {suggestion} (in #🤖│bot-spam )

[short yacht]

Will do, to be honest I can't even find the feature we're using currently to automate a ticket on joining, do you know where that button is?

I set this up a while ago 😅

[lament hawk]

that is not possible with ticket tool

[short yacht]

I see, perhaps its a combination of bots then, I'll add both to a suggestion, thank you!

thanks @lament hawk

[iron night]

Gave +1 Rep to @lament hawk (current: #143 - 4)

[lament hawk]

no worries! 🤣

[coarse tartan]

thanks @lament hawk

[iron night]

Gave +1 Rep to @lament hawk (current: #133 - 5)

[cosmic turret]

😭

Not really a support issue just needed to send this stupidity somewhere

[lament hawk]

Thats another discord bot.

[cosmic turret]

Whoops

[wraith eagle]

How i can create this one?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Hi there 🙂
follow instructions above

[wraith eagle]

thanks

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 584)

[versed wing]

i need help with making this part of the ticket, can someone please help😓

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[sinful lake]

We gave it admin and it still ddnt work. Is there anything else we could do?

[gilded verge]

Unable to proceed, please contact with the Staff on #🎫│make-a-ticket

[stray badge]

Hello sir

How do I open a ticket?

[lament hawk]

Hello. #🎫│make-a-ticket

[kindred osprey]

How to ping a role on ticket message? I used <@&role_id>, and on the preview it shows the role like a ping but in the real message on my discord server it won't ping it

[humble sequoia]

━━ GZUZ's inquiry has been moved to a ticket ━━

[somber vortex]

I've got ann unninvited person who could access the panel from my tickettool.
With that I have 2 doubts:
1- Where (or how) I change the config to allow only who is ADM at my discord to have access?
2- How do I remove this exact person from having access on the panel right now?

[humble sequoia]

━━ Trembo's inquiry has been moved to a ticket ━━

[fallen coral]

is it possible to mention a Role When i ticket is create ?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[lament prairie]

Hey there! see above ^

[fallen coral]

done that but its not showing in ticket

[lament prairie]

try {Role ID}

[fallen coral]

{979714349457367090} like this ?

[lament prairie]

yes

[eternal jetty]

Hey

How do you make it look like this style

Nevermind

[hallow ridge]

Is anyone else's tickets suddenly not autosaving to transcripts or did we somehow do something to break it ? /gen

[restive condor]

Hey there! Automatic transcripts are a premium feature, please ensure you have an active premium subscription on the server.

If you do, please #🎫│make-a-ticket and another staff member will take a look

[tepid geyser]

Hole time and I know I have 2 more dc because I created some new discord server

[austere forge]

hi there 🙂
can you logout / login and try to see if the 2 new servers appear, if not use the sync button again

[tepid geyser]

Ok 1 sec

[tepid geyser]

Yes, it worked thank you really much !

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 586)

[tender cypress]

thanks @lament hawk

[iron night]

Gave +1 Rep to @lament hawk (current: #120 - 6)

[tender cypress]

thanks @lament hawk

[tepid geyser]

Hello, again me I wanna asked how to change the name from ticket tool to idk maybe SW | Ticket Tool ?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[tepid geyser]

Im on mobile ?

[austere forge]

click on the bot profile > ⚙️ manage and enter the nickname you want

[tepid geyser]

Then it’s for all ?

[austere forge]

you must do this for each server you have

[tepid geyser]

Yes it worked, thanks!

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 587)

[tepid geyser]

Hello me again last time I hope, I forgot if I wan pt at dropdown emoji id should i do {id} or only id ?

[lament prairie]

Hey there! only emoji id

[rare turtle]

anyone tell me how to send embed to create ticket ?

ok

how to send like this embed in ticket creating channel ?

how to do

anyone tell me

[main pendant]

hello, i know that is possible to disable buttons for specific role. to prevent ticket creation for example but how to do that for a Drowdown ? like prevent specific role to see / use dropdown

[austere forge]

Hi there! 🙂
It is not possible to make a specific role / user the dropdown invisible - however you can remove the perms for them to create a ticket.
you can go to Dashboard (choose your panels with dropdown) > Panel configs > Buttons > Create ticket and set Disabled roles

[main pendant]

I see. when disabled, they can still see it

[austere forge]

You're welcome, I'm glad I could help!

[main pendant]

xD i hate bot rep.
thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 590)

[worthy jay]

I was thinking... could I use ticket tool simply just ask for users email address?
So someone joined -> went through onboarding -> then I'd ask to input their email address
And that's it. Just to have it stored?

[twilit onyx]

How do I fix this?
So I first finish setting up the ticket bot up, all was normal, but then I noticed I did something wrong during the setup, I selected the wrong category for the tickets to go in, so I removed the ticket and tried to redo the setup and then it loaded, and popped up with this message, and yes I kicked and re-added the bot, tried later on and nothing worked, and checked the status and its not down so why is this happening?

[humble sequoia]

━━ Soulcrousher2000's inquiry has been moved to a ticket ━━

[austere forge]

hi there, If your server needs to know users email address, you can do this 👍

[worthy jay]

Any chance you could give me a bit of guidance?
Yeah, cuz, I mean now not, but in the future I'm planning to build our server a bit more integrated with our app, and we'd look at using their email address if they have subscription with us or not

so it's kinda "preparing" for the future in that sense

[austere forge]

unfortunately I can't guidance you on this kind of thing

[hushed oar]

found this issue last month when i couldn’t add a role to access new tickets that’s opening, but i didn’t think anything of it till now that i’m revamping the server

it says this to all applications, i did remove the bot from server and add it again and it’s still not working. the server doesn’t require any members to verify anything

[austere forge]

Hi there 🙂
Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[hushed oar]

oh no wonder, thank you!

[astral spear]

How do I get the ticket tool to make categories

And Chanel's

Someone help pls?

[austere forge]

Hi there 🙂
Do you want to setup ticket tool on your server?

[astral spear]

Yes please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

follow instructions above ⬆️

[astral spear]

It said ticket tool doesn't have permission to my ticket category

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY in the channel where you want to send the panel.

[astral spear]

3v u think if I add U to my server u can do it for me?

[austere forge]

Unfortunately no I can't do it for you.

[astral spear]

Where do I find that?

That

?

[iron hamlet]

ما يمنشن ؟

ايه السبب ؟

[austere forge]

on your server discord, on the channel you want to send it to

• Right click (hold down on the channel's name > Edit Channel > Permissions > Add Ticket Tool

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[astral spear]

How do I make it so the ticket tool makes the ticket thing so ppl can make tickets

[pseudo ravine]

Hey there. Please refer to the embeds below

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[astral spear]

How do I make my ticket tool say welcome and welcome new members

[pseudo ravine]

Are you referring to when the user makes a ticket? Or when the user joins your server?

[astral spear]

I figured it out

When they join the server

[astral spear]

Mb I didn't figure it out

[pseudo ravine]

That's not something Ticket Tool does unfortunately

[astral spear]

Oh okay

How do I make it make categories for me

[pseudo ravine]

Ticket Tool doesn't make categories, that's something you have to do

[astral spear]

Oh okay

Well what can ticket tool help me with?

[cobalt rune]

Hello

[astral spear]

What does ticket tool help with

[pseudo ravine]

It's used as a ticket system. There are some things that you'll have to do yourself, but Ticket Tool will create the actual tickets

[pseudo ravine]

Hey there. Do you need any support regarding Ticket Tool?

[astral spear]

Ohh is there other tools?

[pseudo ravine]

There are a lot of bots on Discord, but we obviously prefer using Ticket Tool

[cobalt rune]

I'm from Russia

[astral spear]

Like one that writes messages when ppl join my server

Da

[cobalt rune]

I not very well speak English

[astral spear]

👋🏽

[pseudo ravine]

Yes, there are multiple bots that can do that

[cobalt rune]

Вот я из России

[astral spear]

Can U add me to the servers?

[pseudo ravine]

No, that's not something I can/will do

[cobalt rune]

@pseudo ravine как сделать бота тикет чтобы были типо написано как заполнять его?

Помогите!!!!

[astral spear]

Я не очень хорошо говорю по-русски

[cobalt rune]

Ничего

Бро ты умеешь делать тикет бота?

А то я не понимаю английский

[pseudo ravine]

Please refer to the embed below (We don't have a guide in russian unfortunately)

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[cobalt rune]

Спасибо

[pseudo ravine]

Пожалуйста, рад, что смог помочь! Спасибо за поддержку Ticket Tool!

[cobalt rune]

А ты же Американец же да?

Просто впервые вижу и слышу

[pseudo ravine]

Я использую переводчик

[cobalt rune]

Понятно а в какие Panel Configs заходить это где

По другой ссылке? Переходить

[pseudo ravine]

У вас возникли проблемы с поиском места, где находятся формы?

[cobalt rune]

Нет уже разобрался

@pseudo ravine а вот такой вопрос если я забыл пароль от акка от дискорда куда зайти чтобы найти пароль!

?

[pseudo ravine]

Пожалуйста, прекратите пинговать персонал. В Discord будет возможность сбросить пароль, если вы его забудете.

[cobalt rune]

Простите за пинг. то есть в ближайшее время?

[pseudo ravine]

В Discord уже есть способ сбросить пароль

[cobalt rune]

Как

Скажите пожалуйста

[cobalt rune]

Просто не могу залогится

[pseudo ravine]

Forgot your password?

[cobalt rune]

Угу

Щас попробую

[pseudo ravine]

Вам не нужно пробовать, если вы знаете свой пароль

[knotty blaze]

Hi, I've created a dropdown menu with 3 options and each option have a different panel, but these 3 options are creating the same tickets in the same category.

How can I make each option in my dropdown create a ticket in a different category ? (and if possible have a different ticket message for each option)

[cobalt rune]

Спасибо

[pseudo ravine]

[austere forge]

Salut 👋

Tu doit sur ton tableau de bord, choisir le panel que tu veux changer et changer le texte / category à partir de ce panel

[real canyon]

Please provide a voice channel.

[austere forge]

Hi there 🙂
Do you need help with ticket tool?

[knotty blaze]

merci

[jade topaz]

what did i do wrong??

[austere forge]

Hey there 🙂

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard ⬇️ ⬇️

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[cobalt rune]

Что

Ефарм?!

[jade topaz]

tysm

[finite kayak]

hey

How do I fix this error that my players get?

[austere forge]

Hey there 🙂
follow instructions above ⬆️

#🆘│community-support message

[finite kayak]

thanks

[jade topaz]

@austere forge

Just copy the variable for first question in the form settings and paste it into channel name settings

A random guy know more than ticket tool support team 🤡

Don't be offend

[pseudo ravine]

Please stop pinging staff

[austere forge]

stop pinging a staff all the time 🙂

[finite kayak]

ty

Can some staff check out #💬│gen-chat-multilingual, some kid keeps pinging me

[lament hawk]

Hello. Feel free to report him at #🎫│make-a-ticket

[finite kayak]

ty

[distant garden]

is there option to autodelete these messages?

[true lava]

How can I make the ticket get deleted automatically when closed?

[restive condor]

Hey there! Please disable TWO STEP TICKET from your Dashboard > Panel Configs > General

[restive condor]

Hey there! The message will automatically disappesr after restarting the app

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop-ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[true lava]

Thanks alot!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1479)

[distant garden]

goat, thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1480)

[pallid girder]

Hi there! I just had the payment for my monthly subscription auto-deducated from my bank account, but my server isn't showing the premium access anymore.

It's been working fine for the last few months, so I'm not sure why it's suddenly showing my subscription isn't active.

[pseudo ravine]

Hey there. Did you subscribe via Discord?

[pallid girder]

I did it directly through the website, if I remember correctly

[pseudo ravine]

What’s the server ID? I’ll take a quick look

[pallid girder]

1184230959164436631

[pseudo ravine]

One moment

It seems like I’m not seeing anything on my end

Could you check your receipts when the payment was deducted? It should show either Discord or Paddle

[pallid girder]

This current one still shows as Pending in my bank account but does have Discord before the transaction ID

[pseudo ravine]

Then the subscription was made through Discord

[pallid girder]

https://tenor.com/view/tom-hanks-forrest-gump-not-a-smart-man-not-smart-gif-4495828

I have a monthly transaction going back to April 2 for the premium, based on my bank records

[pseudo ravine]

You’ll have to get in contact with their Billing Team as there’s nothing we can do about this unfortunately. Please refer to the embed below to find out how to get in contact with them

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[pallid girder]

Would it be best to resubscribe via the main ticket tool website at this point too?

[pseudo ravine]

Yep, that’s the recommended way

[pallid girder]

Thank you so much!

[latent galleon]

Hello everyone, is there somewhere I can open a private ticket here?

[pseudo ravine]

You’re welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @pallid girder (current: #341 - 1)

[pseudo ravine]

Hey there. If it relates to Ticket Tool you can make one in #🎫│make-a-ticket

[somber kite]

X.X why is not makingthe channel a ticket

[restive condor]

Hey there! What exactly seems to be the problem?

[somber kite]

I want to make a text box for a support channel that says ticket or somethign they cant click to make a ticket room pop up

Ive tried the setup thing and its not working

[pseudo bear]

Hello Is the premium ticket bot experiencing issues at the moment? It seems down currently in my server and not responding to any commands but is online.

[winged hare]

Good evening
I have a question
Wasn't there even the premium version to buy as a lifetime version?

[restive condor]

Can you try configuring it from the Dashboard. Here are the instructions:

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Unfortunately, no. We currently only offer monthly and yearly subscriptions

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

<:TTWarning:1034178155872784494> Important Notice <:TTWarning:1034178155872784494>

Starting (October 7th, 2024) Ticket Tool Premium pricing will increase to comply with Discord's new Monetization Policy. You can learn more about the upcoming changes [here](#📣│bot-news message)

[winged hare]

Wasn't that even an option a few years ago?

[restive condor]

Hey there! Discord is currently experiencing some issues with premium subscriptions

[pseudo bear]

Okay yeah just noticed because it says this

[restive condor]

Could you check your user settings to see the current status of the subscription?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[restive condor]

It should like something like that

[pseudo bear]

It seems like its gone?

[restive condor]

We can move to a ticket if you wish, so you don't have to post it here 😄

[mystic ether]

i have same problem. It took cash but there is no premium

[pseudo bear]

Says i no longer have premium subscribed

[restive condor]

Yes, at the very, very start

[winged hare]

Could it be that I have lost my lifetime status?

[restive condor]

You bought a premium key back in the day?

[restive condor]

The person handling your ticket will get back to you in a second

[pseudo bear]

this is defiantly the ticket tool one

[restive condor]

I'll bring you into a ticket

[winged hare]

I bought one a few years ago

[pseudo bear]

Thankyou

[restive condor]

Give me too seconds

[winged hare]

That was with my old Discord ID before it was changed

[restive condor]

Do you still have access to it?

[winged hare]

It's exactly the same Discord account but back then it still had the # behind it

[restive condor]

Alright, moving to a ticket

[winged harbor]

Is there a way to access a specific panel where a specific word was said?

I have a huge server with hundreds of tickets but I want to find a SPECIFIC one from a SPECIFIC user. is that possible?

[restive condor]

Hey there! So you're looking for a specific transcript?

[winged harbor]

yes

maybe like if soimeone said a specific word like their username

[restive condor]

You can search using Discord's search feature and filter it to your transcript channel while looking up the user ID
https://i.imgur.com/zHkDsMf.gif

That will show you all the transcripts the user sent messages in

[winged harbor]

thanks, appreciate it

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1482)

[fossil lily]

hey so the website cant find my discord server, im the server owner and on the right dc acc but its not there. any solutiond?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[fossil lily]

so im blind and didnt see the sync servers, thanks 😭

[gritty hatch]

Good afternoon! Quick question. if I bought the year ticket tool for a discord, do I need to buy it again for another or do I get like 2 discords out of it

[pseudo ravine]

Hey there. A premium subscription is for 1 server, so you'll need to buy another subscription for the other server

[gritty hatch]

Damn haha

Wish there was a discount for buying 2 servers

[pseudo ravine]

Sorry about that

[earnest lagoon]

hello, can someone please help me figure something out. I have assigned mods permission to view the categories that my tickets funnel to. and I gave them perms on the dashboard, yet the mods still cannot view the channels and categories

[gritty hatch]

Is there a way to post a link in a ticket message with the free version without it being the entire link and it taking up text count?

[pseudo ravine]

Hey there. Did you add your mod role as a Support Team Role?

[pseudo ravine]

Hey there. Only if you have a URL shortener that shortens the length of the URL

[earnest lagoon]

here right?

[pseudo ravine]

Yep

[earnest lagoon]

Yeah they still do not have access to any of the channels

[pseudo ravine]

Did you create a new ticket after saving the changes on the dashboard?

[winged harbor]

what if I want to find a message someone sent in the discord channel?

[pseudo ravine]

You can filter it to that specific channel

[winged harbor]

Like

In a ticket

[pseudo ravine]

Ah. Then unfortunately it's not possible

[earnest lagoon]

I figured it out, but now I’m having trouble trying to input a welcome message when someone opens a specific ticket. I want a set of rules to appear in each channel once a certain kind of ticket is open. Do you know what I mean? Thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 737)

[pseudo ravine]

Please refer to the embed below

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[winter talon]

how can i use my custom embed for the dropdown style thingy, like i want the dropdown style in an already sent embed

[gilded verge]

Ticket Tool cannot edit another user/bot's message so you can send the panel with dropdown but from Panel Configs->Panel->Edit Panel Message->remove embed, then just dropdown will be sent
or adjust panel (message, dropdown) that will include everything you want

[brazen niche]

@limber portal ?

[limber portal]

do you need help?

[brazen niche]

Yes ,

I'd like to integrate the tool into my server but I don't know him. Could you give me an oral presentation of the tool ?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[limber portal]

here is a basic setup guide.

[brazen niche]

Okay , thanks

you speak french ?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[stark rune]

1) **Inviter Ticket Tool sur votre serveur**.

Premièrement, vous devez inviter le bot dans votre serveur. Si le bot est déjà dans votre serveur, vous pouvez le personnaliser dans votre Dashboard.

**2) Créer un panneau**

Pour créer un panneau, merci de vous rendre dans Dashboard > Panel Configs > Create Panel.
Entrez un nom pour votre panneau (Personnalisez tous les paramètres optionnels comme vous les souhaitez).
Un exemple pour créer un panneau est illustré ci-dessous

3) **Envoyer le panneau dans un salon**

Si vous avez créé un panneau dans le Dashboard, vous pouvez l'envoyer par le bouton Send.
Sélectionnez le salon où vous voulez que votre panneau apparaisse.
Si vous avez d'autres questions, utilisez la commande /help > faq > option 1.
Un exemple pour envoyer un panneau est illustré ci-dessous.

Avez-vous un problème pour envoyer le panneau ?
Faite la commande /debug dans un canal avec Ticket Tool et assurez-vous qu'il a toutes les autorisations de Discord nécessaires.

[wild spire]

la meme guide en francais

[dim hare]

Guys

How to make ticket tool ping a role when somebody opens a ticket

[rancid hedge]

hey i'm trying to set up ticket tool for my friend and he gave me both administrator and manage server but it doesn't let me go to the server dashboard..

[rancid hedge]

u need premium for that

[dim hare]

oh

[rancid hedge]

@echo yacht

oh ok sorry then

[echo yacht]

Whats the name of the server?

[rancid hedge]

Spaceyy Studios

[echo yacht]

It seems all is okay, try refreshing the page

[rancid hedge]

ok

stilll

lemme try on another browser

@echo yacht i even tried on other browser..

even on my phone

OH FINALLY

I KICKED AND RE-INVITED AND NOW WORKS

@echo yacht thank u so much anyways

[iron night]

Gave +1 Rep to @echo yacht (current: #37 - 104)

[lament hawk]

Hello. Its not premium, look below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[lament hawk]

Please do not spread lies.

[rancid hedge]

wdym since when?

i tried and it said u needed premium

[lament hawk]

You do not need premium to do that.

[rancid hedge]

bro it is

you’re the liar not me

@lament hawk

[lament hawk]

1: do not ping me.
2: Its not premium, the thing you shown is when a ticket is created the "Role" gets added to the ticket creator, which isnt what the user asked for.

[rancid hedge]

ohhh

sorry i have a discord plugin that translates stuff into my language

and it translated into create instead of ping

[lament hawk]

No worries at all, if you have any questions feel free to ask 🙏

[rancid hedge]

well to ping u just need to copy the role ping ID

like ping the role in a message, then copy the message and paste

it should work

[lament hawk]

Yes, some people don't know how to do that, thats why we have a full guide on how to.

[rancid hedge]

wdym “we” you are a normal member bro

[lament hawk]

Yes i know, i feel like we all are one community that help each other out.
(We, as the community of ticket tool)

[rancid hedge]

ok

[jade topaz]

Hello

[honest bluff]

when i use setup the bot says the application didnt respond, how do i fix ths?

[restive condor]

Hey there! Could you use the /debug command in that same channel please

[elfin sun]

Hello! I purchased Ticket tool premium for my server through the discord store. I have the payment ID from discord. However, the ticket tool website says it is still using the free bot and I need to purchase a subscription through the website.

[honest bluff]

says the application did not respond

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[restive condor]

Hey there! You're most likely affected by this issue caused by Discord. #📣│bot-news message

Please make a ticket and we can offer you a temporary olution 😄

#🎫│make-a-ticket

[tight lagoon]

Hello
my stats are frozen?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

━━ Jayden's inquiry has been moved to a ticket ━━

[jade topaz]

anyway to change the ticket number from ticket 0001

[jade topaz]

^

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

@austere forge how do i make it the username of the person

[austere forge]

use the {ticket.user.name} variable

[dapper olive]

Hello

@austere forge

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[dapper olive]

I have drop down style tickets

But i want the members to open only one ticket now

How ?

[austere forge]

Dashboard > Panel configs > Limits - Open tickets each user

[dapper olive]

This is the ticket i need the members only to open the first ticket

And when they select another ticket they can’t open it

[austere forge]

Dashboard > Server configs > Global Ticket Limit - and set 1

[dapper olive]

Okay thx

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 592)

[dapper olive]

Excuse me

[dapper olive]

The user can open a ticket i don’t want him to open it

[ashen trench]

.

كيف اقفل كل التكتات مره وحده

[ashen trench]

.

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[austere forge]

Dashboard > Panel Configs > Buttons > create button > Support team only

[humble sequoia]

━━ okyo Youssef's inquiry has been moved to a ticket ━━

[ebon knoll]

How do I set up the ticket thing to where anyone can open a ticket for my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide ^

That's just your ticket system/embed

You can customise the messages, buttons, permissions...etc

[tulip oxide]

The bots subscription got canceled after this got canceled the bot froze up obviously because the premium portion of it got canceled for some reason, after resubscribing and actually getting it back up I can see that in Discord the premium is active however the bot is just sitting there loading no interactions are going through if I go to the panel I get this

cant invite the other bot either, the only option I have is to enable the bot when trying to enable the bot i get that timeout

[pseudo ravine]

Hey there. What's the server ID?

[tulip oxide]

1151198813671919666

[pseudo ravine]

One moment

[tulip oxide]

i really hope i dont loose my panels from this...

[pseudo ravine]

Is there any reason why you can't invite the premium bot?

[orchid cosmos]

Is it possible for members to make a ticket while timed out?

[tulip oxide]

there is no option? or i just cant find it

[restive condor]

Hey there! Not possible as per Discord limitations

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pseudo ravine]

@tulip oxide Please refer to this ^

[orchid cosmos]

Ah makes sense, thanks!

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1488)

[tulip oxide]

was goofy but hey it worked :) thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 738)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[odd plume]

Is there a ticket system? I'm having billing issues.

[lament prairie]

#🎫│make-a-ticket then chose Billing ticket

[humble sequoia]

━━ Jatho's inquiry has been moved to a ticket ━━

[hardy glacier]

How do I make it to where when a member opens a ticket it pings a certain role so that the ticket support team can know there is an opened ticket?

[topaz salmon]

Is it possible to get a custom bot?

[jade topaz]

Hello I need help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[slim cloak]

hi, the bot keeps opening a ticket channel in a random category but i have set it to a certain one so im confused why it does it and how can i fix it?

[jade topaz]

Do you have a panel?

[pseudo field]

Yo

[jade topaz]

Hello

[pseudo field]

I got a problem bru

[jade topaz]

What’s the problem?

[pseudo field]

I'm trying to access dashboard to my server

But I don't find the server I want to

[jade topaz]

Do you have administrator perms?

[pseudo field]

Yes ofc

[jade topaz]

Just press refresh

[pseudo field]

I press on sync server and it says whoops moving too fast

And still doesn't show the server

[jade topaz]

And make sure your logged into the account with the server on it

[pseudo field]

I am

[jade topaz]

https://tickettool.xyz/dashboard

Send a picture here

[pseudo field]

aii

[jade topaz]

Refresh

[pseudo field]

Done

[jade topaz]

Is the bot in the server?

[pseudo field]

Yes

[jade topaz]

Hm

[pseudo field]

Still the same

[jade topaz]

Remove the bot

https://tickettool.xyz/invite and add it again

[pseudo field]

Alr

[proven crow]

Hi

[lament prairie]

اهلين تفضل

[proven crow]

عربي ؟

[pseudo field]

Still same thing

[proven crow]

اسمع

[lament prairie]

صحيح

[proven crow]

كيف اسوي تكت

[lament prairie]

try to logout and re-login

[pseudo field]

Alr

[lament prairie]

تقصد كيف تسوي سيت اب للبوت ولا بدك تفتح تذكرة هنا؟

[pseudo field]

Let's gooo it worked tysm

[proven crow]

ايه انه كيف اسوي تذكرة

في سيرفري

[lament prairie]

you're welcome, glad to help

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[lament prairie]

شوف الشرح الي فوق ^

[proven crow]

بس اتذكر كان فيه طريقة بلأوامر الي هي /

ولا شالوها

[lament prairie]

/setup

[proven crow]

تمام شكرا يعطيك العافية 🤍

[lament prairie]

الشكر لله حياك

[slim cloak]

yes idk whats wrong tho

[dry iron]

Wondering why the whole ticket category would be gone.

[jade topaz]

hay im trying to buy premium ticket tool with crypto anyone here can help

[violet shadow]

/setup

[jade topaz]

yo I activated the 7d free premium trial and it still doesnt work

[violet shadow]

If you need support with Ticket Tool,#🎫│make-a-ticket

[lament hawk]

Hello. No they can use this channel aswell. They do not need to create a ticket for support.

[lament hawk]

Hello! Make sure to invite the premium bot into your server! (Ignore this if you opened a ticket already)

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lament hawk]

That's the wrong link. Thats from the normal bot.

[lament hawk]

Hello. Please elaborate

[onyx coral]

hi

How do I know who is the bot admin?

I need to change the module setup

[lament hawk]

Hello!
What do you mean by that?

[onyx coral]

I have to change the module setup only I'm not the admin I wanted to know if there was a way to find out

[lament hawk]

what exacly do you mean "module setup"?

[dry iron]

I had a category for tickets created, and a category for tickets closed. A while back I made a second category for tickets created because the first one was at its max. Recently the category (active tickets) that was the first one is gone.

[sterile dew]

Does anyone know how I can make it so when a staff member sends a message in the ticket it pings the person who created the ticket?

also I am a premium user

[restive condor]

Hey there! What exactly do you mean by gone?

[restive condor]

Hey there! That's not possible unfortunately. The only way would be to ping the user every time a message is sent

[sterile dew]

I was hoping to make the bot ping the user

[restive condor]

Alternatively, you could make a custom command for your staff to use after sending a message

That pings the user

[dry iron]

It’s not there anymore

[sterile dew]

hmm I was thinking it could be automatic

[restive condor]

Sadly, no but feel free to suggest it -> #1019685143046279208

[sterile dew]

aww thanks anyway

[restive condor]

Although your staff could just reply ping to the user

[restive condor]

You mean it's been deleted?

Or it's not selected on the Dashboard anymore?

[sterile dew]

Try pressing sync servers

[dry iron]

Seems to have been. No indication of that in the audit logs

[restive condor]

Please check the id:customize channel in your server

You might not be following it

[dry iron]

Omg!!! I had been following all. 🤦‍♂️😂 thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1491)

[gritty hatch]

How do I @ a specific role when someone opens a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[gritty hatch]

You're amazing

Is there a way to organize/move these around once they are created or do I have to redo it?

[restive condor]

You would need to re-do them unfortunately

You can only rename them but not change the order sadly

[gritty hatch]

Copy

[cold badge]

Is it possible that a external bot uses "$close" ?

[worldly helm]

Hello! Yes you can, just add the bots ID at Dashboard —> Server Configs—> Bots ID

[strange flame]

Hi, I'm trying to edit the Ticket Tool's panel throught the web dashboard, but apparently, I can't provide any changes to no fields
My first experience with bots, so might be some issues with permissions, but idk

[worldly helm]

Hello there! Any error messages at the buttom right of the screen?

[strange flame]

no, only the basic info like terms & privacy

[worldly helm]

Could you maybe provide a Screenshot?

[strange flame]

this is all I can see (cut the side to fit the panel)

[strange flame]

or is it like you can only edit the description?

[humble obsidian]

how i fix this?

[austere forge]

Hi there 🙂
This is a premium feature, without premium you can only edit the embed editor description.

[austere forge]

Hi there 🙂
Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[humble obsidian]

it does

[austere forge]

could you run the </debug:1029783024264564765> command in that same channel?

[round valley]

how to make tickets, wich the bot has created private?

[austere forge]

Hey there,
Dashboard > Panel configs > Permissions > Everyone Role Permissions - Edit opened > View Channel

[round valley]

this is allready done

[austere forge]

so tickets created by users are already private 🙂

[round valley]

no, everyone can see them

[austere forge]

Can i get your server ID / name pls, not a invite

[round valley]

ahh shure

name is the same as here. idk where to find de id. Sry, iam quite new :/

[austere forge]

here you're on the Support ticket tool server, so it can't be the same one. What's the name of your server?

[round valley]

cant write it, de server is blocking the name. idk why

[austere forge]

i see, one moment pls 🙂

on which panel does this problem appear?

[round valley]

2

ohhh no, i loked at 4...

*looked

[austere forge]

on panel 2, View channel permission is granted

[round valley]

yeah sry, mb. i looked at the wrong panel...

[austere forge]

all good
let me know if this works

[jade topaz]

How do I make it so when they open a ticket there’s like questions

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

Hi there 🙂
follow instructions above ⬆️

[humble obsidian]

even the debug is bugged

[jade topaz]

Does it have Admistrator i had to turn that on for me

[austere forge]

the bot doesn't have the perms I told you earlier, make sure you grant these perms in the channel you're run the command

[humble obsidian]

let me try

[humble obsidian]

french?

[austere forge]

oui 😄

[humble obsidian]

im french

[austere forge]

Cool !
Assure toi les permissions que j'ai envoyé via l'image sont accordé dans le channel ou tu utilise la commande

[humble obsidian]

d'accord!

[humble obsidian]

it worked

[humble obsidian]

thanks also

[iron night]

Gave +1 Rep to @ripe ridge (current: #343 - 1)

[short prawn]

.

[austere forge]

content que cela fonctionne à nouveau!

[humble obsidian]

i dont think i completly understand step 3 of setup why do i need to select a category?

what is it going to do exactly

[austere forge]

C'est seulement si vous voulez que les tickets apparaissent dans une categorie spécifique, au lieu d'être tout en haut du serveur 🙂

[humble obsidian]

compris

sorry for being such a bother but what is the difference beetween ticket and panel and how do i make a button for people to press to make a ticket.

[jade topaz]

How do i make it so when the ticket opens it pings my specific staff

[grizzled drift]

Hey there,
is it possible to not archive the tickets but only save a transcript?

Lol? After switching to the Premium Bot I have no Dashboard Access anymore?

[worldly helm]

Hello!
Does it give any error messages?

[grizzled drift]

Does the regular bot have to stay on the server?

[restive condor]

Hey there! If you're subscribed via Discord, yes

[grizzled drift]

Ah.

But the premium bot will work nevertheless?

[restive condor]

That's right

[grizzled drift]

Can you help my with that by chance as well? ^^"

[restive condor]

Of course. What exactly do you mean by archive them?

[grizzled drift]

Well when a ticket is closed it often (for instance with mee6) gets archived in a category and that bloats up the server

So it should be transcripted and sent to trash ^^"

[nova wharf]

Same problem for me but I didn't subscribe via discord

[restive condor]

So you're just looking to save and transcript and delete the ticket once closed?

[grizzled drift]

Exactly!

[restive condor]

Hey there! Could I get your server name or ID please

[restive condor]

Dashboard > Panel Configs > General > TWO STEP TICKET

Dashboard > Panel Configs > Transcript > Auto-Save Transcript - Closed

[nova wharf]

749227245394198553

[grizzled drift]

Oh and the {create.form.x} is not working. I added it to the Message but its not showing the form text

[restive condor]

Make sure you replace 'x' with your question number.
To display the answer for question 1, please use {create.form.1} and so on

[grizzled drift]

Oh.

Thanks 😄

[restive condor]

Please make sure to enable the premium bot before kicking the white bot
https://tickettool.xyz/invite to re-invite the white bot, and then enable the premium bot as shown in the image below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[nova wharf]

I did that

[restive condor]

You didn't, the white bot is still active

Please re-invite it first

[nova wharf]

I had the white bot invited first, then invited the premium bor and activated it and then kicked the white bot

[restive condor]

Maybe you forgot to save the changes on the Dashboard. Please re-invite the white bot to re-gain Dashboard access

[jade topaz]

How do i make it so when the ticket opens it pings my specific staff when the ticket opens

[nova wharf]

Figured out it doesn't let me save with wifi, worked with mobile data though

[nova wharf]

You can configure a ticket message that includes a ping to your staff role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[dim ocean]

why has ticket bot been down for 3 days 😭

[pseudo ravine]

Hey there. Ticket Tool hasn't been down. Could you send the server ID in here? Not an invite, just the server ID

[dim ocean]

876070919850840065

[pseudo ravine]

One moment

Could you check now? It seems like your server was affected by a recent Discord bug regarding premium subscriptions, but this should be fixed now

[pale gale]

I cant save the changes

[dim ocean]

thank you it's working now

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 740)

[surreal osprey]

hi

i had a question, can i make the $close command not delete after being used?

[pseudo ravine]

Hey there. Could you try again in a couple minutes?

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @dim ocean (current: #343 - 1)

[pseudo ravine]

Hey there. You can go to the Dashboard > General > Two Step Ticket >

[surreal osprey]

i don't want 2 step ticket

[pale gale]

How many minutes? Like 10?

[pseudo ravine]

That's the only way to not make the ticket auto delete when you run the $close command

[surreal osprey]

huh?

its not auto delete

[pseudo ravine]

That should be more than enough. You can try around 2-3 minutes

[pseudo ravine]

Are you referring to the command itself being deleted?

[surreal osprey]

i want the $close command to close a ticket not being deleted

[surreal osprey]

yes

[pseudo ravine]

That's not possible unfortunately

[surreal osprey]

oh ok

[surreal osprey]

thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 741)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[surreal osprey]

no external emojis here :(

[jolly compass]

$rep

how can i give someone the reputation point? 🙂

[pseudo ravine]

The command is +rep

[jolly compass]

+rep @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1495)

[jolly compass]

thanks again

[pale gale]

The same error again

[jade topaz]

Anyone know how to make it ping staff when the ticket open?

[pseudo ravine]

Are you sure that your network is fine? As it seems to be working fine for me

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

How can i see the ticket logs of the bot

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[jade topaz]

I want to know how to see the messages in a ticket that has already been closed in dm @pseudo ravine

[pseudo ravine]

Please do not edit pings in your message

The only way you can get a transcript is if Ticket Tool automatically sent it to your DMs, or you contact the staff of the server where you made the ticket in and ask for the transcript

[jade topaz]

And what If i didn t get anything in dm and the staff doesn t want to gimme transcript?

[pseudo ravine]

Then unfortunately there's nothing you or we can do

[austere ferry]

I keep getting this error

Doesn't work even after I follow the steps

[sick crest]

recently added ticket tool to my server but people cant see it in my support tab, ive set all permissions correctly but wont display

thoughts ?

[chilly leaf]

That happens when you have 500 channels on the Discord server. Server admins will need to clear some of them before new tickets / channels are able to be created.

[austere ferry]

Ow ok thanks man

[mossy dove]

It won’t let me remove “panel_name”

[pseudo ravine]

Hey there. Could you elaborate a bit on "cant see it in my support tab"?

[pseudo ravine]

Hey there. You need a premium subscription in order to edit the Embed Title

[sick crest]

My screen has it from beginning of server but another account who has joined I’ve had to resend it for them to have access

I’ve been through permissions and fixed everything in there but how do I pin it in chat for everyone to see automatically

[mossy dove]

This person was able to remove panel name without pro?

[pseudo ravine]

Could you make sure that they have the Read Message History permission in the channel?

[sick crest]

thats already enabled

[pseudo ravine]

You don't need to have the premium bot to have a premium subscription, it can still work on the white bot

[pseudo ravine]

Inside the channel?

[sick crest]

yes

and role permissions as well

[pseudo ravine]

Could you make sure that another role isn't denying the permission?

[sick crest]

so if to roles clash in permissions it wont load history in channels eg role 1 no message histroy role 2 yes message history. one will deny both ?

[pseudo ravine]

Yep, as denied permissions override allowed permissions

[sick crest]

your a legend brother fixed it now

[pseudo ravine]

That's great, glad I could help! Thanks for choosing Ticket Tool!

[pale gale]

I'm with a good internet now and still not working

[pseudo ravine]

Could you possibly try a different browser?

[pale gale]

ok

[long cairn]

Hi, how do I buy Robux?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pale gale]

Can I acess ticket toll with my phone?

[gilded verge]

you can't access any bot, your account is not verified via e-mail or phone, check user settings

[inland gazelle]

Hello I have a problem reaching a transcript of a ticket

Can anyone help?

[austere forge]

hi there 🙂
what seems to be the problem? do you have a screenshot?

[inland gazelle]

When I enter a transcript it says "failed : "invalid request"

@austere forge that's the problem

[austere forge]

on the transcript message, can you use the Direct lick button blue again and reclick on the transcript that was provided

[inland gazelle]

Umm I tired searching for the direct link button but this transcript is old so I only have the link of it