🆘│community-support

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

hi there : )

see above

[spark blade]

done - but will they see past tickets or only new ones now?

[austere forge]

only new

[spark blade]

thanks, how to get access to old tickets

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 187)

[wraith coyote]

Hello! I had 2 tickets open in my server that were open for a while (because they weren’t solved yet). I have Ticket Tool premium and turned on the auto transcripts. However, the 2 tickets just got deleted by Ticket Tool and the transcripts were not saved either. How can this happen?

[austere forge]

with ticket tool not possible, you have to add it manually

[wraith coyote]

I could think that maybe someone from my staff closed them, but if they did, it should at least save the transcript, right?

[austere forge]

hey there : )

can i get your server id pls

[wraith coyote]

Yess

[wraith coyote]

1085419660817748028

[austere forge]

ty, one moment

[wraith coyote]

[austere forge]

which panel does this concern?

[wraith coyote]

The Patreon issues one

[austere forge]

alr

[austere forge]

Auto Save Transcript option is not enabled

[wraith coyote]

Oh

Interesting😂

[austere forge]

haha 🤪

[wraith coyote]

I guess that’s my bad then

Now I have to find the staff member to throw a flip flop at

Thank you for your help ❤️

[austere forge]

You're welcome, glad I could help !

[native depot]

Hello can i get my all of tickets conversation??

[jade topaz]

How do I change this green coloured sidebar?

[austere forge]

Hey there : )

this is a premium feature

[austere forge]

hi there, can you elaborate ?

[lavish zinc]

can someone help me

[lavish zinc]

emm

can u help me so that if someone puts an id into ticket tool it pings them

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there : )

see above

[lavish zinc]

i dont want it to ping a role

like if i put someones id into tiket tool it pings them

[jade topaz]

How do I make the ticket visible to the original creator after closing it?

[austere forge]

you can use variable <@ID user> on ticket message, to ping user

[lavish zinc]

omg ty

[austere forge]

Go to Dashboard > Panel configs > Permissions > Ticket Owner Permissions - Edit closed - View channel

[lavish zinc]

like this

[austere forge]

you want to ping the user who opens the ticket?

[lavish zinc]

no like lets say the person that openes the ticket puts someone id in this box and i want it to ping that id what do i do

[austere forge]

not possible unfortunately

[lavish zinc]

dang

[lavish zinc]

how do they do that do

[austere forge]

simply use variable {user}, this pings the owner opening the ticket

as picture shows

[lavish zinc]

look thats someones else id

[austere forge]

interesting, can I get the server id of the ticket

[lavish zinc]

586704051148816385

thats the server id

its the report someone ticket

[austere forge]

oh i see

mbv

[lavish zinc]

ye

[austere forge]

it uses the variable <@{create.form.1}> to send the ping so that it is mentioned

[lavish zinc]

where do i paste it

[austere forge]

Dashboard > Panel configs > Ticket - message content

[lavish zinc]

this place

[austere forge]

yup, go to Edit Ticket message*

[lavish zinc]

ty

its fixed

[austere forge]

You're welcome, glad I could help !

[lavish zinc]

sorry if i stressed u

[jade topaz]

$permission

How do u use that command to show each ticket tool scope?

$permissions

[jade topaz]

Like this

[austere forge]

Go to #🤖│bot-spam and watched the message pinned

[jade topaz]

Okk will do tyty

hi

[austere forge]

Or use /help

[jade topaz]

how can i buy ticket tool with ltc

[austere forge]

Hi there, pls make a ticket on Billing Team

[jade topaz]

link to it?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

How do you do this @austere forge

I didn’t see it in pinned on bot spam mb

[austere forge]

i ping you : )

[jade topaz]

how can i edit

form?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[native depot]

@austere forge im a New here.

[austere forge]

don't worries, welcome 👋

how can I help you?

[jade topaz]

How do I disable this button for the ticket owner?

[austere forge]

Go to Dashboard > Panel configs > Buttons > delete ticket - Support team only

[jade topaz]

Thank you for all your help today!

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 189)

[austere forge]

You're welcome, glad I could help !

[jade topaz]

Does the button show for the support team but not additional roles that you may want to just transcribe tickets not be able to delete them?

For example personally I have trial staff and manager staff.

Put trial staff in additional roles and the managers in support team.

Who can delete them if you enable support role only?

[austere forge]

only managers will be able to use the button

[jade topaz]

Understood, perfect

[slate coral]

I Have two types of tickets in my dropdown

• Claiming a Giveaway
• Support Ticket

How do i make them go into different categories?

And how can i make a certain type of ticket fill out a form?

[austere forge]

Hey there : )
Go to Dashboard > Panel configs > Category - on each ticket panel and select an opening category

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

^^

[slate coral]

I Have these two, say if the user makes a giveaway claim ticket, they will be asked to provide their username and a link to the giveaway, then for the support ticket they'll be asked why their creating it

I Don't want both to be asked to fill out the same thing

same thing with categories, i want these to go into different categories

[austere forge]

on each panel, used the forms option, which allows you to create different responses for the 2 panels of tickets

[slate coral]

Okay so i need to have two different panels one for support tickets and one for claiming giveaways?

[austere forge]

exactly

[slate coral]

Alright got you thanks

[jade topaz]

Does anyone know how I can do so that the category they selected can be seen?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[honest elk]

Mai ticket kese create Karu?

[abstract fulcrum]

Why could that be that when I click on a transcipt it says "the page is empty...."? I can not take look to my ticket transcript and the admins closed my ticket

[jade topaz]

transcripts not working?

[abstract fulcrum]

I guess

[honest elk]

How to create ticket?

[austere forge]

Hey @abstract fulcrum@jade topaz

the dev team has been informed, they will take care of this issue as quickly as possible, be patient 🙏

[austere forge]

Hey there, is this related to the Discord Ticket tool bot?

[solid stream]

fixed

[jade topaz]

sounds good

[jade topaz]

Did ur admins delete messages in ur ticket ?

[abstract fulcrum]

I just wanted to say, that it works now... I dont know what happened. Thanks for looking into it

[iron night]

Gave +1 Rep to @warm herald (current: #191 - 2)

[jade topaz]

Oh glad it is working as intended

[delicate merlin]

Had a question, trying to make it as where when someone creates a ticket and it comes through our side it will say Tech-0090 for exampe or General-0090 but as of now it just says Ticket-0090 can we change this at all?

[austere forge]

Hey there : )
This is possible, but it is a premium feature

[delicate merlin]

Ahh okay that makes more sense lemme check that out then see

where do you find the premium section

[austere forge]

do you want to buy premium?

[delicate merlin]

Ope nvm my Dev just got it hes on the website!

[austere forge]

[ionic helm]

Hey I wanted to know how to allow people to have multiple tickets open instead of just one.

[austere forge]

Hey there, go to Dashboard > Panel configs > Limits - Open tickets each user, increase this number

[ionic helm]

ty so much

[iron night]

Gave +1 Rep to @austere forge (current: #26 - 190)

[jade topaz]

I think I'm not the only one asking this, but what's wrong with the dashboard xD

[austere forge]

Hey there, do you encounter any issues?

[jade topaz]

now it work lol

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #26 - 191)

[median wigeon]

como posso ajudá-lo?

[jade topaz]

this error

[shut bolt]

Have you tried using the Retry button yet?

[jade topaz]

yesd

[shut bolt]

Did that make it work?

[jade topaz]

no

[shut bolt]

Reload the website and try again

[jade topaz]

again

[jade topaz]

did dont work

[solid stream]

would you mind opening a ticket so I can look into this with you.

The site went through some major changes so we might have a some side cases I'm unaware of.

-- Ping me in the ticket when you open it.

[shut bolt]

Imma force open one

[humble sequoia]

━━ LennyLee's inquiry has been moved to a ticket ━━

[jade topaz]

I have a backup server of my current server and restoring backup keys isn’t restoring like everything. No permissions saved is this normal behaviour??

Never been able to get it to work this backup key thing but thought i’d try after this new dashboard update. Still not getting it to backup everything

[solid stream]

So the backup key is used to transfer your configs from one server to another.

[jade topaz]

Not all these?

On all ur ticket categories?

If it’s intended to save those, it hasn’t. Also didn’t before the update as i’ve tried lots of times

[zenith elk]

Anyone know why new tickets no longer show as unread to support team?

[umbral inlet]

هلا

في احد عربي

[solid stream]

It should transfer all your settings over, I'll investigate this.

[pseudo ravine]

Hey there. This is something on Discords end, unfortunately there’s nothing we can do about this

[solid stream]

can I get the server id you're transfering from and the server id you're transfering into?

[jade topaz]

Thanks alot. If you see why that happens and manage to fix porting over settings from backup key, maybe give me a ping and I can test it for you

[iron night]

Gave +1 Rep to @solid stream (current: #7 - 554)

[jade topaz]

My backup server or main server?

I’ll create a ticket hold on

[solid stream]

both

[solid stream]

sounds good.

[zenith elk]

Ahh that’s not good. Anyway I can make it send a message to a channel or ping support team roles when a ticket is created?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[umbral inlet]

I would like to know how to make the bot activate the ticket receipt icon so that the admin receives the ticket and no other admin enters with it.

[pseudo ravine]

@umbral inlet You should read through this message as well

[umbral inlet]

what is this

[umbral inlet]

Or why read it

[pseudo ravine]

It allows you to make sure your admins get a ping for when a ticket is created

[umbral inlet]

I am Arab and I cannot understand English well

[pseudo ravine]

Are you using a translator?

[umbral inlet]

yep

[pseudo ravine]

That should be good enough to make sure we’re understanding each other

Unfortunately our Arabic Support is currently closed

[umbral inlet]

I understand some of the words but not all

[umbral inlet]

But it's nice to meet you

[pseudo ravine]

This should be the answer to your original question

[storm crest]

The problem is
When i try to close the tecket the bot give me this message :

System Failure: Invalid Form Body
components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[austere forge]

hey there : )

can i get your server id pls

[jade topaz]

can i buy premium with robux

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there : )

see above

[humble sequoia]

━━ iz_d's inquiry has been moved to a ticket ━━

[storm crest]

Ok come to the DM

[austere forge]

no, send it here, otherwise you are violating the rules of this server.

[storm crest]

I sent it, but there is protection that prevents that

[civic wagon]

Hey @storm crest, you won't be able to send the server invite link here as it is not allowed. 3v is asking for the server ID instead..

Run $id command in your server and copy paste it here

[storm crest]

ohhhhh

Well, I missed the lamb.

Here
873215953268265000

[storm crest]

@austere forge

[austere forge]

the error appeared on which panel?

[storm crest]

All of it, I think.

[austere forge]

alr, one moment

[solid stream]

The emoji you selected ❌️ is not one discord counts as a valid emoji

[solid stream]

You have it set on the Cancel Close button

[storm crest]

I'll see if my bot programmer does it.

Thank you

[solid stream]

use \❌ instead

[scenic plinth]

You can buy Roblox game passes with robux, not Ticket Tool Premium.

[storm crest]

Now when I open the ticket it gives me this message :

System Failure: Expected the value to not be null

[shut bolt]

What's your server's ID?

[storm crest]

873215953268265000

[shut bolt]

Please #🎫│make-a-ticket

[storm crest]

I'll do it

[jade topaz]

Can someone help me

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[shut bolt]

@jade topaz

[jade topaz]

Idk which one is wrong

[shut bolt]

Where are you seeing that error? Ticket message, panel message?

[jade topaz]

If I create a ticket, it comes a error, that the emoji is invalid.

@shut bolt

[shut bolt]

Review your close button emoji then

[jade topaz]

Omg it worked thank you, you‘re the best helper

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1346)

[jade topaz]

now it comes a problem with closing ticket, what‘s the next problem? Because transcript etc won‘t appear

[shut bolt]

Same error?

[jade topaz]

Yeah

[shut bolt]

Do you have Two Step Close enabled?

[jade topaz]

I‘ll renable them

[shut bolt]

It was a yes/no question

[jade topaz]

Yes it was enabled

[shut bolt]

Then if it's enabled review the Confirm close and Cancel close buttons

[jade topaz]

I did It‘s coming the same, Idk what‘s wrong

[shut bolt]

Server ID? Also can I have a screenshot of the error you see now?

[jade topaz]

1095300599647576166

When it‘s closed it comes direct this message

[shut bolt]

You disabled two step closing right?

[jade topaz]

no it‘s enabled

[shut bolt]

Which of your 2 panels is that for?

the error i mean*

[jade topaz]

It‘s for emojis

Invalid emojis

[shut bolt]

You have 2 panels

Which panel is the error taking place on?

[jade topaz]

the first one

[shut bolt]

https://tickettool.xyz/dashboard/1095300599647576166/configs#pc-menu/pc-buttons/pc-button_delete this one is causing issues for your panel

use the emoji selector to choose the actual emoji

[jade topaz]

Looks like you solved my problem, thank you buddy.

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1347)

[ocean dune]

о

[safe folio]

Hello, why i can't add more items to same dropdown menu?

If panel is chosen for one item u can't choose it for others... By the way i saw in other servers it works they have like 4 items for one panel

[shut bolt]

You can only use 1 panel per each dropdown option

[safe folio]

how then this dude did this:

[shut bolt]

having 4 panels

[safe folio]

wut

but, wont it send 4 panels then?

[shut bolt]

No, that's what the dropdown style does

[safe folio]

Thanks, understood it and fixed

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1348)

[safe folio]

Holy, wait one second, i make 3 more pannels (i need 3 more items in dropmenu) then i select panel Cryptocurrency for all 3 and that's it?

i went to panel Cryptocurrency and clicked send

but it didnt have 4 items

[shut bolt]

• Create a panel call it Cryptocurrency
• Create 3 other panels, call it bitcoin, ethereum, litecoin
• Then head back to Cryptocurrent and enable dropdown style
• Select BTC as one option, ETH as the second, and LTC as the last one
• Send the panel
• You'll see a dropdown with 3 items

[safe folio]

i did this

1. created cryptocurrency panel
2. enabled dropdown menu
3. added item bitcoin
4. created 3 more panels called crypto2, crypto3, crypto4
5. enabled dropdown menu on all
6. added item
7. selected panel cryptocurrency

[shut bolt]

That's not how to do it

You need to select all the options under a single one, as I indicated before

[safe folio]

okay got it

[safe folio]

is it possible to edit channel name depending on button selected?

nvm found out

[proper wedge]

Can we print out a playbook that we've created? There are a couple of members on our team who are old-school.

[near oyster]

hey guys , any way to check tickets that i have closed ?

[burnt flume]

Is there a way to make a certain roll be able to view all tickets, I cant figure it out. The role doesnt have any high perms but just a support roll that can see the tickets?

[solid stream]

You can setup the additional roles to handle those permissions.
https://docs.tickettool.xyz/dashboard/panel-configs/general-options#additional-roles

[burnt flume]

Thank you buddy

[iron night]

Gave +1 Rep to @solid stream (current: #7 - 557)

[burnt flume]

Sorry to reply but I keep getting stuck up on https://tickettool.xyz/dashboard/1189451577275207680/configs#pc-menu/pc-permissions/pc-permission_additional_opened
Cause I cant find where to actually have the role get the perms

[solid stream]

https://tickettool.xyz/dashboard/1189451577275207680/configs#pc-menu/pc-general

[burnt flume]

I have it added here and saved it but they still cant see the tickets, sorry for being a pain im just really confused lol

[solid stream]

So if you've added the roles and set the permissions you wanted, then create a new ticket and you will see it updated.

[burnt flume]

Ahh thank you buddy 😄

[iron night]

Gave +1 Rep to @solid stream (current: #7 - 558)

[burnt flume]

is it everytiume I say that word u get rep?

[solid stream]

Every x amount of minutes people are allowed receive rep when thanked or the like.

[near oyster]

hey guys , any way to check tickets that i have closed ?

[wise grove]

hey yall so im having a bit of an issue

my support team cannot find the tickets

i have made sure every ticket panel has the role selected

but for some reason its only showing on the promoters tickets

i think i solved it

by clearing cash

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

[pseudo ravine]

Hey there @wise grove! Read the embed above

[pseudo ravine]

Hey there. You should have a transcripts channel for all of your finished tickets

[near oyster]

do i have to add it manually ?

[pseudo ravine]

If you do not have premium, you will need to manually save the transcript, yes

[near oyster]

if i buy premium , will i still be able to see all old tickets ?

[pseudo ravine]

If you never saved the transcripts, then they’re gone forever. Even with premium

[near oyster]

ahh okay

[normal parcel]

the bot says "you dont permission to use this" when someone who doesnt have the ticket support role tries to open a ticket

[hasty adder]

any way to change the green to any other colour?

[idle flint]

Yes, but this would require premium 🙂

[hasty adder]

How much is it?

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[hasty adder]

Sorry, I lost my temper

[torn cipher]

How do I fix this again

[sonic crystal]

Where can I buy a premium ticket if I can't get it through discord?

[median wigeon]

#🆘│community-support message

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[strange nacelle]

can i buy ticket tool preium with crypto

[stoic moss]

how to make sure the user's nickname is mentioned when opening a ticket

[idle flint]

See the message directly above yours for crypto instructions

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1717006857:R>
<t:{!time?m=-43200}:R> ➞ <t:1716920457:R>
<t:{!time}:R> ➞ <t:1716963657:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[idle flint]

Use the {user.nickname} variable instead of just {user}

[strange nacelle]

1mnth i need sir

[idle flint]

Can’t be done with direct (crypto)

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[strange nacelle]

i need

[stoic moss]

did not help

[idle flint]

ah, sorry, I thought you wanted the person to be mentioned (pinged) in the actual channel. For the Ticket Channel Name, you can use {ticket.user.nickname}

[stoic moss]

cheers thanks

[stoic moss]

@idle flint, GIF image is not displayed in the bottom line

what to do?

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

May 29, 2024, 8:18 AM

[idle flint]

ensure you are using a valid URL as shown above

[brave falcon]

hi

how can i keep @pseudo glen respondes to bots

@idle flint

[surreal rover]

hi im trying to open my ticket but it showing Server at channel limit of 500

[stoic moss]

You can insert an emoji in this line?

[median wigeon]

Yes than you need to delete channels, there is a discord limit for 500 channels

[surreal rover]

pls tell me how to delete it mate

[dawn junco]

How can i add the bot

I want add it in my server

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[idle flint]

See above for the basic setup guide

[idle flint]

Is it your server or are you just trying to open a ticket in that server ? (ie. you are not the server owner or an admin etc.)

[jade topaz]

Can that be done without premium?

[polar river]

How do i ticket bot in my own dc

[jade topaz]

Invite ticket bot xyz to your server and use the ticket xyz dashboard to set it up

To your liking

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[idle flint]

see above (ticket names are a premium feature)

[jade topaz]

Aw oki

Thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint (current: #19 - 285)

[dawn junco]

Why i can send it

[idle flint]

You would need to elaborate, are you getting any errors etc? It is most likley due to the bots permissions, either in your discord server as a whole, or in the specific channel you are trying to sent it to (especially if you have restricted the @everyone role in the channel)

[dawn junco]

Let me see wait a sec

The boss of the server was put off the permissions🗿any ways thanks you so much

[robust prawn]

كيف اسوي كذا 🤔🤔.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[idle flint]

^^

[soft meadow]

Guys i didn't get the archer queen when i connected my supercell id

What can i do

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[idle flint]

You are in the wrong discord server for help wth your issue, sorry.

[stoic moss]

help

[idle flint]

yes, you can, ensure it is a valid emoji:

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[stoic moss]

Can I add my own?

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ <@&722196398635745312>
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[idle flint]

use the ID command to get a valid ID of the emoji, and ensure the emoji is in the same server, other than that, you should have no issues.

just try it and it should work 👍 (best thing to do is try, try, try. It is always fun to just try things and see what you can make work on your own 🙂 )

[ivory rain]

How do I get premium? The bot profile just says add app, but it's in my server 🤔

Got it through the app directory 👌

[stoic moss]

you're right buddy, thanks🙂

[robust prawn]

ما فهمت مافي مقطع ؟

[mortal ivy]

.

[austere forge]

Hey there, /purge

Only server owner to use

[iron night]

Gave +1 Rep to @austere forge (current: #25 - 192)

[ivory rain]

If I've paid for premium, does it take time to update, is there something I need to do to register it?

[pseudo ravine]

Hey there. It should be automatic. Have you clicked on the Sync button on your dashboard?

[ivory rain]

Yeah, I did that, reloaded my discord and the web page, but it's still not letting me adjust any of those settings. All I actually want to do is set the ticket names lol

Is it a separate bot?

[pseudo ravine]

It can be, but if you bought it on the white bot then that's fine

Can you send the server ID here

[ivory rain]

1229753386258137178

[pseudo ravine]

One moment

[ivory rain]

Thank you

[pseudo ravine]

It seems to be synced with your active Discord subscription now

[ivory rain]

Ah perfect, thank you

[pseudo ravine]

You're welcome, glad I could help!

[mystic pine]

Hi ticket tool doesnt respond

[lament rivet]

How I put the Bot in German?

[austere forge]

Hi, could you use /debug in same channel on your server pls

[austere forge]

Hey there : )
not possible at the moment, only in English

[pseudo ravine]

Unless you're referring to the Panel Message, and/or also the Ticket Message @lament rivet

[austere forge]

Make sure that the bot has: VIEW CHANNEL perms in the channel

[lament rivet]

O.K, thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 478)

[sterile crag]

okay, so im setting this up but i dont find the channel that it should transcript by searching it nor in the dropdown

[sterile crag]

resolved

[jade topaz]

Is there a way to make tickettool function like a modmail?

[pseudo ravine]

Hey there. Unfortunately not

[jade topaz]

also is resetting the ticket numbers to 0000 possible?

[pseudo ravine]

I haven’t tried yet, you can try

It may automatically set it to 0001 though

[jade topaz]

May I know the method?

[pseudo ravine]

Dashboard > Set Count button

[jade topaz]

It worked thanks!

[pseudo ravine]

You’re welcome, glad I could help!

[barren haven]

ticket

[median wigeon]

#🎫│make-a-ticket

[barren haven]

How can I put questions like these in the ticket?

[austere forge]

Hey there ; )

see below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[barren haven]

Where do I press?

[austere forge]

Forms

[barren haven]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 195)

[austere forge]

You're welcome, glad I could help !

[stoic moss]

how can I make the added roles see the ticket?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

hey there

see above

[stoic moss]

I did the exact same thing, but they still can’t view the chat😵

[austere forge]

if they are old tickets, they will not be able to access

only the new ones

[stoic moss]

on new tickets, they also cannot view the channel

[austere forge]

Go to Dashboard > Panel configs > Permissions > EDIT OPENED - View channel

[stoic moss]

The bot has gone crazy, all the roles are mixed up. and all the emblem colors have changed🤯

[median wigeon]

What do you mean?

With the roles are mixed up

[stoic moss]

All roles got access to the channel, just not the ones I chose. maybe I'm stupid but I don't understand, I did everything according to the guide

[sterile marten]

i may just be dumb but i just got this bot and idk where to set the channel for tickets

uh is anyone here

[solid stream]

As in the category they're created in?

By default they're created at the top of your server

[sterile marten]

ohh

[solid stream]

otherwise you can set a category for them under the category options/

[light flicker]

How do i change the ticket panel amount. like how many tickets a user is allowed to open at a time

[sterile marten]

yeah but this is what it looks like

it doesn't show

[solid stream]

Under each of your panels you can select the all those limits under the limits section.

[sterile marten]

do i need to make a category for this one?

[solid stream]

This seems like you need a little more help then just setting the category, once sec.

[sterile marten]

oh alr, thx

[iron night]

Gave +1 Rep to @solid stream (current: #7 - 564)

[light flicker]

thanks. i been sick and didnt see that. now i feel crazy for being blind

[iron night]

Gave +1 Rep to @solid stream (current: #7 - 565)

[sterile marten]

hard for me too lol

[solid stream]

https://docs.tickettool.xyz/general/setup

This might help you get started

[sterile marten]

thx ill see

[solid stream]

I'm working on adding a search to the dashboard to make things easier.

But I've got a long list of things to work on lol

[light flicker]

that would def help. we could type in key words and it would pull it from there

[light flicker]

very understandable

[sterile marten]

les go it worked! i never knew that i had to send it lol

[solid stream]

[sterile marten]

yup, its there

thx

[full torrent]

في حد يضبط سيرفر

[jade topaz]

I need help with a premium subscription

[austere forge]

hey there : )

[jade topaz]

Hi

[austere forge]

Sure, how can we help you?

[jade topaz]

So ive been billed since around november for premium and when i go into my premium app subscriptions in my settings nothing shows up

i sent u a couple dms

[austere forge]

no dm pls, otherwise you violate the server rules 🙏

[jade topaz]

sorry!

[austere forge]

I will make a ticket for you, one moment

[jade topaz]

Thank you, sorry about that

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[solid badge]

does ticket tool provide ticket transcritps automatically?

[austere forge]

hey there, it's possible but it's a premium feature

[stoic moss]

How can I make sure that new channels from tickets are in the category I need?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[stoic moss]

[real roost]

Hi, how can i reset ticket counter? i.e it took me roughly 100 tickets to figure out all of the permission stuff and i want next ticket to be nice number 0001. Is there a way to do it?

[austere forge]

Hi there, dashboard > panel configs > set count button at the top of the screen

[real roost]

Much love!

[austere forge]

You're welcome, glad I could help !

[next sedge]

One of my staff members has this idea, is this already possible with Ticket Tool?

[austere forge]

Hey there, this is already possible
Go to Dashboard > Panel configs > Buttons > Close Ticket - Support Team only

[next sedge]

Thank you

[next sedge]

it’s already enabled, but regular members can still close tickets

should i do something with the disabled roles? like put all the non-staff roles in there?

[next sedge]

you there?

[dapper zodiac]

is there a yt vid to set this bot up?

[unique flame]

How is Eve the ticket؟

?

[ionic helm]

hi to enable permissions like attach files, embed perms in ticket channels

[crude fox]

4f11290a-f4d3-11ed-a05b-0242ac120003

[topaz furnace]

#🎫│make-a-ticket

[dawn lake]

Dashboard >> manage permission >> ticket owner permission >> add attech permission

[ionic helm]

Ty

[iron night]

Gave +1 Rep to @dawn lake (current: #133 - 4)

[hasty dagger]

How to enable transcript sending system from bot?

If a real user sends it sends the transcript

But When a bot sends it dosent for me but for other people it works how

[hasty dagger]

please can someone helpme

[civic wagon]

Dashboard > Server Configs > Bot > Add Bot ID there and save it

[hasty dagger]

Ty

[iron night]

Gave +1 Rep to @civic wagon (current: #32 - 112)

[chrome drum]

I brought gold content but I can’t see it how do I get to see it

Does anyone know or na

[prisma grove]

how do i delete a Transcript a staff of mine from another server saved a ticket by accient and want to know if can delete it from the site

[next sedge]

can i get help?

[idle flint]

whats your server ID (or server name)

[next sedge]

1106974748782628904

[idle flint]

I see you have the support team only slider selected, thats fine.

Some additional points:

• This will only take effect on tickets opened after you make the change, any tickets that were already open will still be able to be closed by anyone.
• You have about 9 roles selected as Support Team Roles, so anyone with one of those roles can still close a ticket

[next sedge]

so what should i do to make it so a non-staff member can’t close tickets?

[idle flint]

Have you confirmed that with a new ticket that has been opened after you set the button to Support Team Only, that a member who does not have one of the 9 roles you have selected can close the ticket? (don't use "view server as" or anything like that, make sure it is an actual account)

[next sedge]

i’m not sure

[idle flint]

can I get a server invite please

[coral forge]

Вопрос к поддержке: настраиваю вашего бота уже где-то час и обычные игроки на сервере не могут создавать тикеты, как бы я не менл настройки. Что делать?

[jade topaz]

This is like not related to ticket tool at all, (unless ticket tool could add it ig)

Is it possible to give a role to somebody who left ur server? So like a ticket blacklist if they wasted ur time and left ur server. But don’t want to ban them since you have a public db server.

Struggling to get it to work with bots like carl as when using /role add it will just say smth like ‘user not found’

Tried carl bots support and they didn’t rlly help ;-; and tried another bot support and got no response i just need to know if its possible rlly

Maybe a ticket blacklist feature on dashboard? Add a userID of a discord user = no ticket be able to be made by the user this seems like really useful

Or a command idk. Have tried sooo many bots to do what i just explained and neither do this somehowww

[idle flint]

If a user isnt in your server, they cant be managed (ie, given roles). The only thing you can do is ban people that are not in your server

[dawn lake]

.

[next sedge]

i can’t send it here cause of auto-mod, should i DM you it?

[jade topaz]

So there isn’t any way that you know of to auto assign a role to a UserID?

Similar to auto assign role to new users ig but just to certain user ids

[jade topaz]

Probably type it like: .gg/invlinkhere

[next sedge]

.gg/plv3

[stiff sedge]

GUYS WHY IS THE CLAIM BUTTON NOT WORKING

• how can i add the golden ticket bot @humble sequoia

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[jade topaz]

Do you have the claim button ‘Show this button’ enabled?

And also have the roles you’d lime to be able to press claim in ‘Allowed roles’?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[jade topaz]

Read that^

[wicked moat]

how do i ping a role with the ticket tool bot? normaly what i did was {@Role} but now its not working. or am i just dumb

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hey there : )

see above

[wicked moat]

Thanks ^^

[stiff sedge]

ok thanks!

But how do i invite the golden ticket avatar bot (premium bot)

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

hey there, see above

[obsidian marsh]

How do I remove this embed from the message sent when a ticket is opened? It wasn't there before I made changes to the message and it doesn't show I have any embeds in the message.

[safe veldt]

edit raw

[obsidian marsh]

and do what exactly?

[real plover]

es steht immer das was soll ich machen?

[limber portal]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[safe veldt]

where it says embeds delete all of that bit so

    "embeds": [
        {
            "description": "Ticket Opened by {user}",
            "color": "#1EC45C"
        }
    ]

that bit

[obsidian marsh]

There isn't anything in there and I can't remove the 'embeds' part entirely because it just comes back after closing it.

[solid stream]

That might be due to some data validation on my part, but as it's empty it won't show.

[safe veldt]

thats fine,

try opening a ticket now

[obsidian marsh]

Nope

[solid stream]

oh, editing Emeds is a premium feature.

You can edit parts of it, but most of it can't be modified.

[obsidian marsh]

That is the premium bot.

[solid stream]

That is both bots, they're both identical bots, except the premium bot is only for premium servers and as such is faster and has better up times.

[obsidian marsh]

So the one with the gold ticket pfp can be used when the server isn't premium? Because that is the one that is being used and I thought it would just be premium only.

Also shows this

[solid stream]

$pc @obsidian marsh

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @obsidian marsh. You have now been given the <@&535595160189403136> role!

Found 27 servers in total and 1 with premium and permission

[solid stream]

I didn't realize your server was premium, my bad, I'll see what's up with removing the embed.

[obsidian marsh]

Thank you.

[iron night]

Gave +1 Rep to @solid stream (current: #7 - 566)

[solid stream]

it's possible that's a bug on the new dashboard.

[lusty kernel]

Hey how do I add a panel to a channel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[lusty kernel]

Thanks

[pseudo ravine]

You're welcome, glad I could help!

[lusty kernel]

😄

[obsidian marsh]

Any update on this?

[solid stream]

Working on it now

[chrome drum]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[solid stream]

Should be fixed now

[chrome drum]

I brought the gold tier but can’t see any content have I been scammed or what

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

hey there : )

see above

[chrome drum]

Wym

why can’t I see it tho I’m confused

I got a receipt

[austere forge]

As explained above, we will not be able to help you with your issue.

We only help you if you have questions/issues related to the Ticket tool bot :)

[chrome drum]

but it is

[austere forge]

alright, my apologies for the confusion

how can I help you?

[chrome drum]

I just wanna see the content but I dunno how

[austere forge]

the content of what?

[chrome drum]

I brought

[austere forge]

if it is content purchased on another server, we will not be able to help you

[chrome drum]

ohhh okay but u can’t text them tho so I dunno what to do

[brazen palm]

how can i use my server emojis in the panel message?

[merry stone]

How do I send a transcript to the user that opened the ticket after clicking save transcript?

[merry stone]

ah, i do not have premium. thank you!

[brazen palm]

how..

[brazen palm]

let me try that

[viscid gull]

How do I get economy enable in our sim?

[median wigeon]

This is not the right plase

[viscid gull]

can you tell me where to go?

[median wigeon]

I dont know this is tickettool support

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[flat sluice]

что делать

[austere forge]

Hey there! Discord has a limit of 50 channels per category. Ticket Tool limits it to 45.

[flat sluice]

what to do&

?

[austere forge]

if this is your server, remove the channels from the Support category so as not to have this limit

If it is not your server you must send a message to the owner to let them know

[quiet heath]

How to set up my ticket tool bot

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there : )

see above

[dusky sundial]

Hi, could somebody of the support team hop into a ticket or call with me

i have a problem with sending another panel in my server

[jade topaz]

can someone help me please ?

[austere forge]

Hey there, how can I help you? do you have a screenshot of the issue?

[dusky sundial]

I might have figured it out

i will let you know in a couple minutes

[austere forge]

Hey there
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[dusky sundial]

How do I add that only certain roles can open a ticket?

[jade topaz]

all

@austere forge

[austere forge]

Go to Dashboard > Panel configs > Buttons - Create a ticket > Support Team only et ajouté des allowed roles

[austere forge]

pls stop ping staff.

[jade topaz]

yeah sorry

[austere forge]

Go to your channel where you are trying to send the panel and do the command /debug

[austere forge]

alr, one moment

[jade topaz]

okay np

[austere forge]

can you use the command /panel and select the id of the panel where you encounter the issue, and tell me if you still cannot send the panel
can I also get your server id to check your Dashboard

[jade topaz]

how can i get panel id ?

[austere forge]

I found your problem, in your buttons you have a text in the button emoji box instead of a simple emoji like: 📝

Dashboard > Panel configs > Button - create a ticket

[jade topaz]

ohh

[austere forge]

you have to put an emoji

[jade topaz]

yeah i see

tysm bro ❤️

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 198)

[austere forge]

You're welcome, glad I could help !

[pine kraken]

do yall know why the bot isnt responding?

it shows as online

[austere forge]

Hi, could you use /debug in same channel pls

[austere forge]

Make sure that the bot has: SEND MESSAGE perms in the channel

[pine kraken]

i feel dumb

[pine kraken]

fixed it, ty

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 199)

[austere forge]

don't worries haha

You're welcome, glad I could help !

[versed nimbus]

The ticket tool bot isn't switching to the white thing

[worn plaza]

is there anyway pn how to to snyc the settings of one ticket option to the others

so i dont have to put where to open ticket and close the ticket on 50 diff ticker channels

[versed nimbus]

@lament sandal How do i do a ping call like the bot pings a role upon a command

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hey there, pls don't ping staff

see above

[humble sequoia]

━━ Sly's inquiry has been moved to a ticket ━━

[pine kraken]

is there a way to remove access for usual ticket staff, and only let administrators / the owner of the server see it?

[median wigeon]

For all the tickets, or one specific ticket

[pine kraken]

one specific one

i just want to know if theres a way to do it, since i am going to be using it for reporting ticket staff / staff in general, in which staff have access to tickets

[median wigeon]

you can use $ remove and the the rolename behind it

but you can also make that specific ticket only accisable for the owner/administrator

[pine kraken]

how do you do that?

[fallow epoch]

i bought ticket tool premium through clicking on the bot

and its not applying to the server

[median wigeon]

Add that role at additional roles

[median wigeon]

Heey, Did you select him on the dashboard?

if not he will not react

[fallow epoch]

wym

[median wigeon]

Server Configs --> Premium Bot --> Select premium bot

[fallow epoch]

I got the free trial and bought it when the free trial had 4 days left
will it give me premium right after?

[median wigeon]

You have now premium and it will, because you have the premium role here

that means that you have premium

[fallow epoch]

i mean it still says that premium is gonna last 4 days when those 4 days are up will it give me the other month

[median wigeon]

yes it will

[fallow epoch]

alrighty thank you

[prime cloak]

Hello i have a question is there any way to have ticket log with ticket tool?

[fallow epoch]

quick question

can i get a refund if i wanted?

not planning to just wondering

[solid stream]

Refunds are handled by discord, but in general they will grant refunds within the first few days without any issue, but after that requires a reason and possibly more time.

[median wigeon]

You can log tickets and transcript them

Head to your Dashboard
Select your server
Go to the Panel Configs Tab
Under Other, click on Logging Options

[prime cloak]

Ty

[iron night]

Gave +1 Rep to @median wigeon (current: #47 - 41)

[prime cloak]

Huh

[half shadow]

how do i set it up in one specific channel

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[fallow epoch]

where should i go?

I didnt need to buy it at the moment i need to purchase it later since im not using it right now

by later i mean like 2 months

[solid stream]

http://dis.gd/request

[rapid dagger]

What is this pls help

[jade topaz]

It might be because the bot is missing VIEW CHANNEL permission for the category. Check that ticket tool has this permission in your server.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[devout iris]

hii i have a problem with the buttons, i already have the label and emoji and it still dont let me close it

[echo yacht]

Mark as the Button emoji

[devout iris]

it still doesn’t let me

[echo yacht]

It will works on new tickets, not previous

[austere forge]

hey there, This is probably the same problem from last time.
the text box is missing which makes an empty button, which sends this error
You must add a text in the Button text

[devout iris]

i added the text 😭

well I think I did it, idk if I did it wrong

[austere forge]

for me it is not added
go to Dashboard > Panel configs > Buttons - confirm close

[severe cedar]

yo does someone know the ban appeal link for rise of nations?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[severe cedar]

what the link call for hte ban appeals

[devout iris]

it worked, tysm

[austere forge]

You're welcome, glad I could help !

[severe cedar]

yea

[austere forge]

as shown above we cannot help you.

We only help you if you had an issue/question with the Ticket tool bot

[severe cedar]

ow ok

[distant nacelle]

The server I invited tickettool to, has tickettool online, but does not appear in this page

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[distant nacelle]

Didnt work

[austere forge]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[distant nacelle]

let me see

quick question

Do I have to be the server owner to config this bot, or is admin enough?

Because I know some bots require server owner authorization

[austere forge]

if you have admin permissions, that's enough

[distant nacelle]

Could i perhaps screenshare this to you?

[jade topaz]

Try $level

[austere forge]

nah sorry

[austere forge]

here or https://discord.com/channels/509192800865353738/571706435449257997

[distant nacelle]

Doesnt do anything, the bot has also gone offline in the server

it was online for like 3 minutes tops

[jade topaz]

Offline??

I’d make a ticket on that

Never seen the bot go offline in my life

[distant nacelle]

Tells me im level 0

while im the admin that invited it to the server

[jade topaz]

$permissions

$permission

Some command like that here hold on

[distant nacelle]

ye those dont work

[pseudo ravine]

$level

[humble sequoia]

User permission level with Ticket Tool

@pseudo ravine is permission level: 0 (User)
Support Team Title: Support Member
Support Team Level: 0

[pseudo ravine]

That command?

[distant nacelle]

yeh that tells me im level 0

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[distant nacelle]

so the bot is in the server, even though its not appearing in the right

[pseudo ravine]

Refer to this embed ^

[jade topaz]

Read it

[distant nacelle]

How do i get a higher user permission level thing then

You'd think an admin has the highest level no?

[pseudo ravine]

You need the Administrator permission, not just a role named Admin

[distant nacelle]

I see. So right now, probably only the server owner has that then

[pseudo ravine]

Yep

[distant nacelle]

Alrighty, thanks! Ill come back with an answer once thats fixed 😄

[pseudo ravine]

You're welcome, glad I could help!

[distant nacelle]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 483)

[jade topaz]

$level

[humble sequoia]

User permission level with Ticket Tool

@patent slate is permission level: 0 (User)

[weary grail]

why wont my server pop up in server management]

[paper night]

Hi, is it possible to get Ticket Tool to make an API call when someone closes a ticket? Something like a webhook.

[slender minnow]

It is possible to have the logs sent as webhooks, however, it requires premium to be enabled and its highly unstable and there's not enough resources on it 😅

[paper night]

Ok but no custom code? e.g. make an API call with certain arguments

[slender minnow]

nope

[paper night]

Understood. Thanks!

[slender minnow]

feel free to suggest it as a #💡│suggestions

[stoic moss]

Why is the image not shown in the top embet?

the link is working

[hollow folio]

i was in 2.5 % drawdown and i got sent an email phase 1 passed even tho it wasn’t and now i cant place a trade

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dark kraken]

You need premium

[stoic moss]

premium purchased

[dark kraken]

Go to server config (ticketool dashboard) and invite the premium bot to your server

[dark kraken]

I can see here that the bot avatar picture is the normal bot picture

[stoic moss]

are you kidding?

[dark kraken]

No

[stoic moss]

it has been added to the server. it worked but at some point, it stopped displaying a picture when opening a ticket

[dark kraken]

Select the bot you would like to use on this server. = Gold

@stoic moss check it

[stoic moss]

buddy, I say that everything worked, but it broke

[dark kraken]

I Know, I'm trying to search for the problem

Can you take a picture of the premium status here?

[dark kraken]

Go to manage servers and take another picture

[dark kraken]

The premium bot isn't in the server

Go to server config in the dashboard ---> invite premium bot
Then back again to server config and choose the premium bot in :
Select the bot you would like to use on this server.

@stoic moss worked?

[stoic moss]

I just updated the link url and it worked

[hollow folio]

Help me

[stone hound]

i haven’t had my new match trader login, does anybody know how long this is going to take please? many thanks

[cerulean lagoon]

gm guys
How can I give access to moderator to check the tickets?

[hollow flicker]

It just says the application did not respond

I’ve tried kicking it

And inviting it again

I’m trying to switch from ticket tool gold to white

[stone hound]

can somebody explain how this all works?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[idle flint]

see this ^^

[cerulean lagoon]

thank you

[iron night]

Gave +1 Rep to @idle flint (current: #19 - 286)

[idle flint]

try running a /debug command

[hollow flicker]

Still says that

[final moth]

help pls : every time i invite the bot and works good then after few minutes the bot go offline and tickets not work and the website says the ticket tool is not in my server

[hollow flicker]

Tried kicking it and inviting it multiple times, do you have a ticket tool premium invite link since I’m a premium subscriber and can’t access the dashboard cuz I can’t switch the bots even.

Solved, i just had to give it a higher role

[final moth]

anyone here?

[solar bison]

I can't get the credentials on pipiads help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[thin bronze]

Hello bot, my server is down, what is the reason?

@idle flint

[jade topaz]

hey am trying to add my staff members at my tickket whenever a user opens 1 but i cant do it anyone can hellp me?

[hollow folio]

I got breached for no reason at all on my funded account. What’s going on? I can’t create a ticket cause it says it’s full. Please can you fix this?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! What seems to be the problem? Any error message?

[jade topaz]

hey am trying to add my staff members at my tickket whenever a user opens 1 but i cant do it anyone can hellp me?

[restive condor]

Hey there! You can add their role as a support team role, under Dashboard > Panel Configs > General

[jade topaz]

Thanks i will try that!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 693)

[jade topaz]

Gave +1 Rep to @restive condor

[dire sun]

wtf is ticket tool doing

[restive condor]

Hi, what seems to be the problem?

[dire sun]

I made it so that doesnt appear

so ye it didnt appear for a while and then it started popping up again

and then I have to redo it and keep on redoing it cuz ticket tool is weird and resets it

[restive condor]

Could I get your server name or ID?

[dire sun]

this has never happened before only this week

1083763729449103460

just removed the embed from settings now but I already did that idk why it came back

[dire sun]

happened like 3 times now

[restive condor]

3 Times since when may I ask?

[dire sun]

I dont remember the times exactly but it was this week

[restive condor]

It looks like you have re-added the default embed on more than one occasion.

If it happens again, please #🎫│make-a-ticket so we can take a closer look

[dire sun]

I never did that

I only removed it when it randomly came back there

I didnt re add it

[north crag]

Is there a partnership?

[neon spire]

Hello, I have a problem, I haven't had a subscription for 2 months, the server no longer exists but I'm still paying and it's impossible to remove the subscription. I've contacted discord but there's been no reply for 1 month!

[austere forge]

Hey there, we had an apply phase for partners, but currently they are closed.

[austere forge]

Hey there : )

Unfortunately we can't do anything on our side, it's impossible for us to manage discord subscriptions
Try creating a new ticket

https://support.discord.com/hc/fr/requests/new?ticket_form_id=360000118612

[neon spire]

thx

[north crag]

Is there any chance I can get?

[austere forge]

probably not, the apply phases were closed today

try here : #📣│server-news message

[north crag]

ok thank you

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 200)

[jade topaz]

Someone gave me the Auth link for this bot

Is this the official premium bot? it does say app with a verified icon but Im not sure

This is the description

[civic wagon]

Yup, it's the official premium bot

[hollow folio]

Anyone help me@neon spire

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

means that I have the perks of it too?

[echo yacht]

No, you have to buy premium to use the premium features.

[wind jasper]

hi
I have a problem because my friend bought premium and I accidentally deleted the bot, how can I get premium back?

[pseudo ravine]

Hey there. Your friend will have to purchase premium again unfortunately

[wind jasper]

😦

i dont to back premium?

[jade topaz]

How to enable the claim button?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[wind jasper]

do you know a better substitute?

[pseudo ravine]

Since the bot was removed from the server, Discord automatically cancelled the subscription

[wind jasper]

okay
do you know a better substitute?

[pseudo ravine]

That's the only way

[jade topaz]

It not letting me enable it help mr

[pseudo ravine]

Do you have premium?

[jade topaz]

No how i do get premuim

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[jade topaz]

Hi please I can't play this game and I bought so much game pass

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[open jungle]

Having issues getting drop down menu working, wont show more than one drop down?

[humble sequoia]

User's issue has been solved in another channel.

[next sedge]

why does this keep happening???

bot keeps spamming transcript

[restive condor]

Hey there! Can you please #🎫│make-a-ticket for this

[next sedge]

okay

done

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[winter mirage]

Fui aprovado cad.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[winter mirage]

ticket

/ticket

[jade topaz]

i need support

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

i want to add multi drop down styles

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

how to add multi select menu in 1 panel

[pseudo ravine]

Each option in the dropdown is a panel

[jade topaz]

i want 3 select menu in 1 panel

how to do that

[pseudo ravine]

You will need to make 2 more panels

[jade topaz]

but i need it in 1 msg

[pseudo ravine]

I understand that, and that's possible, but you still need to make the other panels to have it in 1 message

[jade topaz]

okey thanks ,

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 486)

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

another help

why when i put photo link

it didnt accept it

[pseudo ravine]

Can you send the server ID here

[jade topaz]

1245867074870448158

this is the correct

@pseudo ravine

[pseudo ravine]

One moment

[sharp lark]

Hey can you help me?

It won’t let me manage my sever is only showing 1 sever

I have 2 sever that has ticket tool

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[pseudo ravine]

You didnt put one

[jade topaz]

i need thumbnail

not image sir

[pseudo ravine]

The link you put in there has a height of 4 pixels

[jade topaz]

what is sizes?

[pseudo ravine]

Use this link https://images-ext-1.discordapp.net/external/n_mzVjGBXkdQOPdvBzJ84mtP5WlcHjuXd9fi0cLNWCw/https/i.imgur.com/IhBnVHkh.jpg?format=webp&width=64&height=64

[jade topaz]

oh thanks sir

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 487)

[jade topaz]

and in footer

same

[pseudo ravine]

Yep, that should work

[jade topaz]

thanks @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[sharp lark]

I only see 1 sever that has ticket bot even tho I added 2 ticket bot

[quasi ferry]

Hi

[dark kraken]

مرحبا، كيف استطيع مساعدتك ؟

[jade topaz]

hey

how to change ticket name

like user_number

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[dark kraken]

^^

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1717233392:R>
<t:{!time?m=-43200}:R> ➞ <t:1717146992:R>
<t:{!time}:R> ➞ <t:1717190192:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[dark kraken]

@jade topaz Also this one for the variables you can use

[jade topaz]

oh okey

how to add count

like it's 0010 , i want to do it 0057

[dark kraken]

I don't think that his is possible , I will try to do it

[jade topaz]

ok

[jade topaz]

فهمتني؟

عايز احط العدد اكثر

[dark kraken]

يب فاهم عليك

@jade topaz حاولت بس الظاهر انها مستحيلة ، جرب افتح تكت

[jade topaz]

طيب

[jade topaz]

كيف ارسل ب@humble sequoia

[dark kraken]

@jade topaz قصدك زي هاي الرسائل ؟

[jade topaz]

لا

قصدي عايز ارسل التكت بالبروميوم

[dark kraken]

البريميوم داخل السيرفر ؟

[jade topaz]

يب

ومعايا free trial 7days

[dark kraken]

روح لاي روم بالسيرفر واكتب /botswitcher

[jade topaz]

+ازاي اخليه يظهر مودال لما يضغط على الزر

[dark kraken]

Dashboard --> Forms --> Enable form
واذا بدك الاشياء اللي بعبيها تظهر على طول ، فعل خيار Auto display form results on the ticket message as an additional embed

[jade topaz]

طيب

وازاي اخرج الكلمات يلي يحطها الشخص لما يفتح تكت اخليها تترسل

[dark kraken]

شوف ثاني جملة

[jade topaz]

يعني معرف خاص زي {msg]

اها

مشكور حبيبي ماقصرت

thanks @dark kraken

[iron night]

Gave +1 Rep to @dark kraken (current: #191 - 2)

[dark kraken]

إذا بدك تسويها انت بالشكل اللي بدك اياه والتصميم لازم تتعامل مع المتغيرات ، هي سهلة اذا بدك اساعدك بساعدك فيها

[jade topaz]

طبعا بشوف بس كيف العمل تبعها لو ماعرفت هكلمك

[jade topaz]

بعد اذنك

دحين عايز اخلي الكلمات يلي حطهم

يجو لما يفتح

[dark kraken]

فعلت الثانية ؟

[jade topaz]

يب

[dark kraken]

المفروض انه اشتغل ، جرب افتح تكت تجربة وشوف شكلها لو عاجبك

[jade topaz]

عايزها داخل الامبد

يلي فوق

@dark kraken

[dark kraken]

تمام ، أول اشي الغي تفعيل الخيار اللي قلتلك عنه،
بعدين خلي الرسالة اللي فوق هيك:
item : {create.form.1}
Quantity : {create.form.2}
Payment Method : {create.form.3}

وانت ابقى عدل على الشكل بالطريقة اللي بدك اياها

[jade topaz]

طبعا

[dark kraken]

@jade topaz كل اشي تمام ؟