🆘│community-support

[calm blade]

hey, im using command style and im wondering if its possible to have a command that opens ticket in different category so if i run $new ${userid} category1 it opens a ticket in 1 but if i run $new ${userid} category2 it opens in category2

[brazen dirge]

السلام عليكم

[restive condor]

Hey there! No, that's not possible.

You would need to select a different channel/thread/forum for each panel

Hey there! See below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi there, they shouldn't have access by default.

Could I get your server name or ID so I can take a look?

[calm blade]

ya

im using saphire bot and i basically

have two embeds / 2 ticket buttons in 2 different channels and i thought i could just make it so it creates ticket inside that category that the embed is in

so thats not possible?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[cursive roost]

Any idea what could be causing this?

[civic wagon]

Follow the above ^
And simply have sapphire run the $new command.

[calm blade]

Thank you

[iron night]

Gave +1 Rep to @civic wagon (current: #32 - 109)

[restive condor]

Hi there, please disable servers storage mode Dashboard > Server Configs

[cursive roost]

silly me, thanks dan the man

[vapid moat]

No speake english speake brasil

[restive condor]

Olá! Como posso ajudar?

[jade topaz]

Guys, how can I cancel my premium subscription so that it doesn't renew?

Please ping me!

[restive condor]

Hey there! See below

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[jade topaz]

Ohh thank you so much!! I've been trying to find it for like half an hour now 😭

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 646)

[restive condor]

No problem

[mystic tiger]

i need help 😭

[austere forge]

Hey there, This error takes place when your server has reached the 500 channel limit Discord has per server
the server owner must delete tickets or channels

[mystic tiger]

ahhhh i see okay
tyty

[barren lance]

ih

@austere forge a question

[austere forge]

hi, pls don't ping staff

[austere forge]

tell me

[barren lance]

How many members are allowed in the partnership?

[austere forge]

Unfortunately I can't answer this question, read the information related to this channel #📣│server-news message

You can also create a ticket to get information.

[barren lance]

I am a reader of hers but there is no question

[echo yacht]

Open a ticket and ask in the ticket your question.
Unfortunately the Support Team doesn’t manage the Partnership applys, so in there the operations team will answer all your questions.

[royal radish]

how do i edit forms on ticket tool

[restive condor]

Hey there! Dashboard > Panel Configs > Forms

[royal radish]

@restive condor you able to go into community support and help me

[restive condor]

This is community support 😄

[royal radish]

like in vc so i can share screen

[restive condor]

Staff are not required nor do we usually provide support in voice channels.

I'll join so you can share your screen but let's keep support to this channel

Sorry, so you'd like to edit the questions in the form? @royal radish

Stay in the forms section and open up the dropdowns with the questions to edit them

Correct

Yep

No problem

[robust prawn]

سلام عليكم

[median wigeon]

مرحبا، كيف أستطيع مساعدتك؟

يمكنهم مساعدتك بشكل أفضل عبر #🎫│make-a-ticket

[lapis radish]

سلام عليكم

[steel dagger]

Hi there, I don't seem to be able to subscribe to Premium. I did the 7-day trial, which ran out, but when I try to purchase Premium, it says I'm 'already subscribed'. Any information on how I can remedy this?

[median wigeon]

I think the billing team can help you with that in #🎫│make-a-ticket

[steel dagger]

Thanks, appreciate it o7

[iron night]

Gave +1 Rep to @median wigeon (current: #49 - 33)

[potent verge]

Hello, so I was looking through the variables and I couldn't find variable name for dropdown menu option! Like I am using the drop drop down menu with few options like "report user" "support" and was curious when opening ticket is there some variable name that i can make display so staff know what type it is

[sharp anchor]

hello, how can I repair this?

the bot has all permissions on my server

[steel basalt]

Could you run /debug in the channel you're trying to send the ticket panel to?

[sharp anchor]

yes

wait

[steel basalt]

You can use {panel.name}

[steel basalt]

Interesting, could you try to send the panel again?

[sharp anchor]

has all permissions

yes

[steel basalt]

Sounds good. It should work!

[sharp anchor]

it tells me the same error

[steel basalt]

Okay. You may want to contact staff via the #🎫│make-a-ticket channel, as they will be able to assist you further than I can.

[sharp anchor]

ok

[barren elk]

I want to change a certain permission on my ticket tool bot. I only want my support team to be able to close tickets rather then the person that opened the ticket. How do I change the permissions for this?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[inner mesa]

Hi! Im trying to setup my ticket. I have the channel bot. but every command i try to make says theres an error?

[austere forge]

hi there, can you use a $debug command in same channel

[inner mesa]

I used it but it still is saying application did not respond

[austere forge]

Make sure that the bot has: SEND MESSAGE perms in the channel

[inner mesa]

Thanks i fixed it!

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 169)

[fallen rain]

I didn't understand

[austere forge]

Hey there, This error takes place when your server has reached the 500 channel limit Discord has per server
the server owner must delete tickets or channels

[fallen rain]

I understood you

[finite quartz]

Hi, can i Apply to Arabic support?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[novel copper]

Hi how can I check the history when the ticket is closed and delete?

[wide tide]

how can i add it to a chanel?

can someone help me please

[viscid parcel]

admin i had 500 test msn tokens and 1100 minira and real msn tokens i sent them all via sepolia tesnet to okh exchange and now how to return them back to my metamask wallet thanks

[tawdry salmon]

Hi all! If I forgot to add {author} to my ticket and one of the authors is part of the role to receive the ticket, is there any way I can backtrack who submitted it in the control panel?

[sage kite]

I need help adding this bot to my server.

I added the bot to the server however it's saying it does not have permission to send to the channel

What permissions do the bot need?

[jade topaz]

Is there a way to edit this? I can't seem to find it under messages (unless i'm blind lol)

[ripe hawk]

How to invite premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[atomic solstice]

here is an explanation of how you can invite it ^^

[atomic solstice]

Hi, editing that part is a premium feature, you can edit it by following this path:
dashboard > manage servers > manage (on your server) > panel configs (on the left side) > select your panel > moderator > closed message

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[atomic solstice]

You can follow this ^^

[atomic solstice]

The only way to find out who opened a ticket via the button is if you have Logging or transcripting enabled.
In logging you need to have the Ticket Created log enabled, or with transcripts it should automatically show the user who created it after a transcript is made

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[atomic solstice]

here is more info about this ^^

[jade topaz]

What’s the required permission to access dashboard

[atomic solstice]

To access a servers dashboard you need to either be the Server Owner, have the Administrator role or have a role which was assigned by the Owner/Administrator to be a dashboard role

you can check your permission level by using $level in the server

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 20, 2024, 12:39 PM

[atomic solstice]

here is how you can add dashboard roles ^^

[jade topaz]

Thanks

Thanks @atomic solstice

[iron night]

Gave +1 Rep to @atomic solstice (current: #21 - 271)

[atomic solstice]

no problem

[latent halo]

Hi.Why can't I open an order

[lament prairie]

can you show me a picture for the problem?

[latent halo]

I don't know how to do this

I had a month break, maybe because of this

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[latent halo]

???

[median wigeon]

Akmal is it about tickettool

[vague olive]

hello How to delete glitched tickets ?

Manually

[median wigeon]

Hello,

You can delete the tickets manual

with your left mouse

and than select delete,

[soft marten]

how to create a ticket on my server ?

[median wigeon]

Hi,

For setup look in #📂│information and than select setup guide,
thats the best way for you to start with tickettool,

any further question feel free to ask

[median wigeon]

Or use the command $ delete

[vague olive]

Thanks for the help was able to do it and is their a rules channel in here

[iron night]

Gave +1 Rep to @median wigeon (current: #49 - 34)

[vague olive]

Yep thanks

[median wigeon]

What do you mean with rules?
For using this support server or the bot?

almost missed your question there 😆

[vague olive]

This server rules cause I dmed a head I think I got warnin I didn't knew their was this rule too

[median wigeon]

Ouch, yeah thats not allowed, here you go mate

https://discordapp.com/channels/509192800865353738/509239005481664524/1000474167843495968

[vague olive]

Thanks for the help again

[iron night]

Gave +1 Rep to @median wigeon (current: #49 - 35)

[median wigeon]

No problem, have a nice day 🙂

[vague olive]

U too

[soft marten]

Why?

[median wigeon]

Hi, Can you try $ debug and look if the bot has all the right permissions?

[soft marten]

No

[median wigeon]

Did you change your prefix?

[soft marten]

yes

[median wigeon]

otherwise try to delete the bot from your server and add it again to it

the most of the times it will fix the problem

If you change your prefix use that prefix in stat of the standerd prefix

[soft marten]

i tried it and it shows again

[median wigeon]

have you a bot in your server that overrules tickettool?

[soft marten]

thats probably why it doesnt work because I already had it as a ticket and i had to delete it and it doesnt work again

[median wigeon]

Can you look in the permissions of the bot again,
I think that the bot can't send a message and can't manage channels.

[soft marten]

okay ill go see it

nothing

[median wigeon]

the one with the red ❌ needs tho be green you can change that in the role from the bot in your discord server

[soft marten]

Why?

[austere forge]

Hi there, This command is only to be used in a channel that Ticket tool creates, and not an ordinary channel on your server

[soft marten]

okay i go try

[austere dome]

The Discord server you are trying to set up is not visible on the homepage Help me

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See above ^^

[echo linden]

anyone know how to get the bot to switch channels used to open tickets im overhauling a server of mine and cant figure out how to change it to a new channel lol

[restive condor]

Hey there! You can re-send your panel to the desired channel from the Dashboard

You can use the ''SEND'' button

[echo linden]

sweet got it thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 648)

[quasi ferry]

هلا

Hi

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[quasi ferry]

Can I how to get ticket tool premium

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[restive condor]

Hey there! You can subscribe to Ticket Tool premium via Discord ^^

Alternatively, we offer direct purchases via PayPal or Crypto

[quasi ferry]

Can I buy ticket tool premium for krdt

@restive condor

[restive condor]

Sorry, what is krdt?

[quasi ferry]

Ok thanks

Discord coin

[restive condor]

No, you can't use Discord coins for Ticket Tool Premium

Only Credit Cards, Debit Cards, PayPal or PaySafe via Discord
Or BitCoin, LiteCoin or PayPal directly from us

[quasi ferry]

Ok thanks

[errant patrol]

I’m sorry but I submitted my application of my support presenting by mistake without putting the presenting

[restive condor]

Hi there, so you'd like for your application to be re-opened?

[errant patrol]

Yes because I didn't finish completing the application

[restive condor]

That's ok, I've asked a manager. I'll notify you once they're available 🙏

[errant patrol]

Ok

[pale finch]

Q: Hi, is there like a historic of tickets where you can see the entire conversation ?

[median wigeon]

You only can see that if you have transcripted the conversation

[restive condor]

Re-opened #1242167612683718757 Good luck!

[errant patrol]

Thank you

[round wing]

Bot is offline?

[sly barn]

same, suddenly stopped working for our server but bot status says everything is working fine

[hot fox]

bot is down for me too

[weary folio]

Same problem

[restive condor]

~~Hey there! Management and developers have been notified

Updates to follow 🙏 ~~RESOLVED

[wraith bluff]

rip bot 😦

[weary folio]

it works again

[quasi ferry]

I want guy arabic

[median wigeon]

What do you mean, do you need Arabic Support, you can open a Arabic support ticket in #🎫│make-a-ticket

[quasi ferry]

He say open in 17 may

[median wigeon]

That the ticket is open sinds 17 may?

[quasi ferry]

Arabic

[median wigeon]

what do you need?

[quasi ferry]

Sorry 19

Wait me translate

Hello I know how to make a a button in jokes like receiving and so on

@median wigeon

Ticket

You can help me how

[median wigeon]

إذا كنت بحاجة إلى مساعدة باللغة العربية، يرجى إنشاء تذكرة #🎫│make-a-ticket

ثم اختر الدعم العربي

[quasi ferry]

Why he close

You can translate for me

@median wigeon

[median wigeon]

i will ask when it is opening again

[quasi ferry]

امبارح

In ticket tool server I am want support arabic @median wigeon

How to make this bottoms @median wigeon

N

[wheat solstice]

Is there a way to search through transcripts saved by TicketTool to find a specific transcript?

[median wigeon]

i think the searching tool from discord, you can than search on date

but i dont think there is any oher way to do so

[humble sequoia]

━━ crispy's inquiry has been moved to a ticket ━━

[median wigeon]

أي أزرار تقصد؟

[quasi ferry]

Claim

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[median wigeon]

إنها ميزة متميزة @quasi ferry

[quasi ferry]

Ok

[quiet portal]

How can I invite other members to the dashboard?

[median wigeon]

You can give members a role, and you add that rol in your dashboard under the dashboard role option

[quiet portal]

Where can I find this dashboard role option

[median wigeon]

Under General

[strong isle]

I think ticket tool bugged out the thing ain’t working no more it keeps coding me

[sinful arch]

bot down ??

[median wigeon]

Can you make for this a ticket please in #🎫│make-a-ticket

[median wigeon]

it should not.

[sinful arch]

I can't use the bot

[strong isle]

Yea this thing is down

[turbid zephyr]

why the bot off

[median wigeon]

Is the bot still down?

[floral flint]

I logged into the dashboard and some servers I know have the bot no longer have the bot. But the bot in the server shows as offline.

[turbid zephyr]

its showing offline and cannot create a ticket why?

[warm stratus]

bot is off?

[turbid zephyr]

its first time bot is offline

[pearl tapir]

Same boat here

[turbid zephyr]

ig just wait for an hour

[void radish]

Hi

Can some one help me pls

[median wigeon]

whats the problem?

[void radish]

Some times the ticket don't want to open / close and when I go to dashboard it say that the bot is not in my server idk why

[median wigeon]

i think that you are not the only one at the moment, i don't know if the bot is offline right now.

[rain bear]

i see him online

but idk

[restive condor]

Hi, management and developers are looking into it

Thanks for the reports. Your patience is appreciated 🙏

[void radish]

So what to do

[limber portal]

For now please wait for updates 🙂

[raven tundra]

bot down?

[void radish]

Alr

[rain bear]

how long its gonna take M

?

[raven tundra]

Same Issue

[lucid stone]

Wait patiently for now, it will return soon, honestly this is the first time in the history of me using this bot that its ever gone down far as i know.. cant say that about alot of bots

[turbid zephyr]

.

[limber portal]

Team Leads have been notified. We can’t give an exact ETA but it shouldn’t be too long

[stable cape]

sick

[strong isle]

My new member set up is through the tickets

[lucid stone]

create a temp channel with link that people can access and tag you to start the process. at least you wont miss someone who cant click

[strong isle]

I have mee6 premium

I’ll just enable the tickets on there for the time being

[raven tundra]

I kicked the bot and readded it, would that of fucked my configs?

[limber portal]

No, settings should save

[raven tundra]

Thanks

[copper owl]

Is the bot currently down? tried editing some of my settings but this showed up

[limber portal]

Hey, yes, we are investigating technical issues

They should be fixed soon

[copper owl]

Cool, can we get a status update in #📣│bot-news once theyre fixed?

[limber portal]

I’ll ask management 👍🏻

[quaint drift]

hello

[median wigeon]

hello where can i help you with?

[final girder]

guys bot not working?

[scenic plinth]

Hey everyone, we are currently aware of issues with the bot and we are already working on a fix. It looks like our hosting provider forced some changes unexpectedly. Currently we do not have an ETA on a fix, but this should be fixed relatively soon.

[final girder]

I can't open or close a ticket

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[scenic plinth]

We are actively in the process of migrating to backup servers. Please be patient while we work to get services back online. 🙂

[stark rune]

**Ticket Tool - Restart Notice**

Shards within the Ticket Tool bot(s) are going through a restart at the moment of this notice, the Development Team is fully aware of the possible inconveniences this may cause, thanks for your patience!

To keep track of this restart keep an eye on #📣│bot-news, you can also visit our status page here.

Please do not spam tickets within the support server & do not keep asking in public channels.

May 20, 2024, 8:06 PM

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

(Also because I don't feel like repeating myself 🙂 )

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

May 20, 2024, 8:13 PM

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[median wigeon]

Hey, Can you try to use $ debug, everything with the red ❌ needs to be green, and needs the right permission

can you check that en look if it works for you

otherwise you can come back here

[fresh charm]

why cant i see my server on the website?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[fresh charm]

the bot isnt even in the server i just cant add it

nvm

[median wigeon]

what didnt work?

ah excuses

Can you look if its in that channel?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[median wigeon]

dan saves the day

are you using your own emojis?

something in your formatting is not right, can you check if you put the emojis ricght

if you want other emojis, you can use this

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ <@&722196398635745312>
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[median wigeon]

Oke, you says thats its working, now if there are further problems

you can ask here

[novel copper]

Hi how can I check the history when the ticket is closed and delete?

[pseudo ravine]

Hey there. The only way is if you saved the transcript before it got deleted

[novel copper]

Noted thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 459)

[pseudo ravine]

You’re welcome, glad I could help!

[humble path]

If I switch to the premium bot, do I lose configuration or active tickets?

[earnest river]

Can anyone set a ticket on my discord?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Hey there. You do not, but you’ll need to add the gold bot to the existing tickets, and use commands instead of buttons until new tickets are created

You’ll also need to re-send the panel using the gold bot

[humble path]

Understood, thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 460)

[pseudo ravine]

You’re welcome, glad I could help!

[copper owl]

quick question, once the free trial for period ends, i assume all premium features that were done revert back correct?

[river ferry]

no matter what i do i cant fix this error

[copper owl]

did you close the tickets you have open?

[river ferry]

yes

i didint have any either way

i checked my servers

[copper owl]

i would suggest checking the limits on your dashboard

[river ferry]

how do i do that

oih nvm

'thx

it brings me here when i click the dashbaord on the doc

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[verbal topaz]

Hello, I have some archived tickets from May 2023 which is before the "Direct Link" function was implemented. Currently, clicking on "Direct Transcript" brings me to a web page which says "Invalid Request". Is there any way to view the content of this archived ticket, or is the content permanently expired?

[austere forge]

Hey there, On the transcript message, instead of clicking on the Direct Link link, you'll have to click on the download icon on the html file attached to the message

[verbal topaz]

thank you! I was worried I may have lost the content

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 170)

[austere forge]

you're welcome

[frank dawn]

Hi can anyone tell me how to sell tickets

[austere forge]

Hey there, can you elaborate on "sell" ticket?

[frank dawn]

I didn’t understand

[storm gale]

how do you cancel premium

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[storm gale]

thank you

[pseudo ravine]

You're welcome, glad I could help!

[storm gale]

it shows i have one but when i click it, theres nothing

[pseudo ravine]

You'll have to contact Discords billing team then

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[pseudo ravine]

Use this form to get in contact ^

[humble iris]

Is there a way for users to open multiple tickets without premium ? Pls ping and lmk thx

[pseudo ravine]

Hey there. You can increase the limit for each panel by going to the Dashboard > Limits > Open Tickets > Tickets open each user

[humble iris]

Even if I can’t got premium

I got it. Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 461)

[pseudo ravine]

You're welcome, glad I could help!

[spark blade]

how to create a dropdown with multi options like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[proper flame]

Don't need to be here my time is no longer needed bye... 🫡

(React)

[austere forge]

bye

[proper flame]

🫡

[spark blade]

might be a bug, its enabled and created but does not display correctly

[pseudo ravine]

Hey there. You need some text in the “Display” textbox

Which is why it says it’s required

[median wigeon]

@lapis sand for adding your bot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[lapis sand]

oh ty

[iron night]

Gave +1 Rep to @median wigeon (current: #49 - 36)

[spice pasture]

I have an Aethir checker node, installed on Ubuntu on a Macbook. I can run the aethir software and I have connected to my NFT on metamask. I can see the checker node client at https://app.aethir.com/licenses
It says I have got 1 licence which is correct.
when I try to delegate, I specify my burner wallet public address, which I have carefully checked, but I get an error (in red) as follows:
*Not found. Please double check your entry and try again.
It also looks curious that my delegate status is showing as free, but it is in red, with a red exclamation mark in a red circle. I suspect this may indicate an issue, but I do not know how to proceed.
Please can you assist.
Thanks.

This is all on Testnet

[humble sequoia]

@spice pasture

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quiet portal]

How many closed tickets can I have? We need every ticket for further use in the future

Also how to ask people to add logs.zip when opening tickets

[idle flint]

Hello, servers are limited (by discord) to 50 channels per category and 500 channels per server.

Ticket Tool has a Transcript feature that will save messages (and images/files if you have premium) to be accessable at a later stage, allowing the ticket channel to be closed and deleted.

[quiet portal]

Oh okay thx you

[iron night]

Gave +1 Rep to @idle flint (current: #19 - 282)

[quiet portal]

But how can I prompt the user to add files to the ticket?

Also a description how to do it

[quiet portal]

Can you check my second question

[quiet portal]

?

[civic wagon]

You can't make the users upload a file while they're creating a ticket. The most you can do is mention it in the Ticket message as its the first thing they see after creating the ticket

[quiet portal]

Okay thank you

[iron night]

Gave +1 Rep to @civic wagon (current: #32 - 110)

[quiet portal]

Why does it says that my subscription has ended?

[fair root]

How to create this select option type ticket panel?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

@fair root ^^

[fair root]

But we need to create panel for each drop down option right ?

[limber portal]

correct

[fair root]

I created different sections but i m not able to send a universal panel like above dropdown one

Only one common button one panel appears

[regal trail]

Olá

[median wigeon]

Hey,

First make a multipanel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[fair root]

My data pack lagged it worked very well sry forgot to update

[median wigeon]

oke no problem have a nice day!

[jade topaz]

hi! is there an option for automated deletion for closed tickets after 24hrs?

[austere forge]

Hi there, sure there is an automation option that can check the message, if no message is found with an X time, the ticket will be deleted after a certain duration

Unfortunately this option is a premium feature

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[dull meadow]

i need someone to dm me the steps to stop normal memebrs in my discord server to close tickets and delete them

[median wigeon]

Go to the Panel Configs Tab
Under Ticket, click on Buttons Options

Support Team Only
Enabling this option will make the button only being actionable by members who have a Support Team Role.

Allowed Roles
Users that have a role from this selector will be able to use this button.

[dull meadow]

:OOOOO

[median wigeon]

is this helping you, if you need any more help, feel free to ask

[dull meadow]

i will

i just did /setup and the option to create ticket didt show up

[median wigeon]

can you try $debug and look if it is in the channel?

i see that you are a premium user, make sure that you sellected the premium bot in your dashboard?

[dull meadow]

it sonly a free trail

[median wigeon]

Than you need select the premium bot in your dashboard

You can find it under server Configs

@dull meadow is this working for you?

[dull meadow]

im going to do setup now

the window still didt appear its the same as the i sent

[median wigeon]

is the bot in the server and in that channel?

[dull meadow]

yeah

[median wigeon]

did you gave him all the permission

[dull meadow]

yep

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[dull meadow]

if u want i can screen char eand u caan check if u want

[median wigeon]

Yeah please send the picture of the chat

after u use /setup

[dull meadow]

ive already made the panel and everything

im in a vc

[median wigeon]

Yeah you are in the editing section

dont use setup anymore

[deep sinew]

@median wigeon @dull meadow Hey can you tell me how you make the emojis behind your names

[median wigeon]

i dont know it comes with my roll

@dull meadow please try to send the panel from your dashboard again

[dull meadow]

lvl 3 server boost so custom role icons

[dull meadow]

ok

[deep sinew]

Okay, thank you, I kiss you heart

[dull meadow]

ok that workd

[median wigeon]

now you can try to open a ticket

and everything needs to work

[dull meadow]

okay i think i sorted it

[prime grail]

Hi

How do I combine 3 ticks with one option or one panel button? @median wigeon

[pseudo ravine]

(Please don’t ping for support)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[median wigeon]

@prime grail ^^ Here is your answer

[prime grail]

Tank

[prime grail]

How do I make viewing logs automatically send without clicking the logs button or saving the log?

[austere forge]

Hey there, this is possible but it is a premium feature

[median wigeon]

@unborn peak Hi there, there is a partnership application open until 31th of may.
https://discordapp.com/channels/509192800865353738/509770538051305493/1237817218587168838
Please read the Requirements to apply.

( I am not from the support team, but i know where you need to go)

[quiet portal]

How can I asign a ticket to someone?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[median wigeon]

Note: This is a premium Feature

[quiet portal]

Mhh okay but like when I see a ticket and someone else should take a look how can I asign it to another member

I mean I can claim it myself but someone else should get pinged by asing it to them

[median wigeon]

Like its in the picture, you can disable this option, and everyone can claim and unclaim it.

the top option in the picture

[median wigeon]

you want that support get pinged by opening a ticket?

[quiet portal]

Some kind of so everyone is aware of it. Or I me myself can Assign it to another Discord Staff if he is not watchging the ticket channels

[median wigeon]

Here you go

[quiet portal]

Thanks but it's under General Ticket Options not under Panel

[iron night]

Gave +1 Rep to @median wigeon (current: #48 - 37)

[quiet portal]

Like this

Can I instead asign it to someone instead of pinging everyone. Claim is not what I mean

[median wigeon]

No thats not possible

Maybe its possible with the costume command, but i am not sure.
Thats a option where you need to make your own command

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[median wigeon]

but i dont think thats what you want

[quiet portal]

Oh okay sad. Would be cool tho

How can I avoid tons of closed tickets. Should I delete them after closing?

[median wigeon]

For that you can delete them, and if you want to read some tickets back

you can use transcript

[quiet portal]

Okay thx you @median wigeon

[median wigeon]

And if you have premium, you can automate the proces.

https://docs.tickettool.xyz/dashboard/panel-configs/automation-options#automation-editor

[rancid slate]

i am having trouble with my ticket tool, whenever i react to its message to open a channel, it doesnt do so

[restive condor]

Hey there! Any error message when you click the button?

[rancid slate]

nope

[restive condor]

Could you screenshot the ticket message please, along with the button you're pressing on?

[restive condor]

It looks like that panel is very old and could not be working.

Also the button could have been removed and that would just be a fake reaction

Please contact server staff for them to fix this 🙏

[quiet portal]

Hey

Why I dont get pinged when using this

[rancid slate]

server staff of the server i am in?

[restive condor]

Hey there! Make sure you are using the exact same name. Capital letters...etc

If that still not working, you can use the {ID} format

[restive condor]

Correct

[rancid slate]

i am the owner haha, how would I go about replacing this? is there a way to send the new message?

[quiet portal]

Okay thx

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 652)

[restive condor]

If you go to the Dashboard, you may find that panel there
(I don't know for sure as it's really, really old)

If it does appear, just edit that one, otherwise see below how to setup a new panel

[humble sequoia]

https://tickettool.xyz/manage-servers

[restive condor]

There's the dashboard link ^^

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[rancid slate]

sweet thanks so much got it working

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 653)

[restive condor]

Glad to hear

[dull meadow]

@median wigeon how do make it i can make more than 1 ticket as a moderator?

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[median wigeon]

Please dont ping me next time, if i am not online someone will help you, thanx in advance

[plush dagger]

can some one help me to setup the ticket tool?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there. see above : )

[plush dagger]

i cant find the create panel man 😦

can you help me in private? @austere forge

[austere forge]

Unfortunately, no, this violates the rules of this server :)

[plush dagger]

sry for ping

[austere forge]

go to your Dashboard > Panel configs and then you will see a green cross to create a panel

https://i.imgur.com/xDjulvJ.png

[plush dagger]

i did it but the panel doesnt opening in my server

i get this massage

[austere forge]

as the message shows, make sure that the channel you want to send it to, Ticket tool has perms to send messages and view the channel

[lapis sand]

bonjour comment travaillez vous le tableau de bord de l’outil de ticket

[dull meadow]

ok sorry

how do make it i can make more than 1 ticket as a moderator?

[austere forge]

Bonsoir, c'est à dire ?

[austere forge]

@dull meadow : )

[dull meadow]

didt se eoops

[dull meadow]

mine is on 100 but says i can only do 1

[austere forge]

Go to Dashboard > Panel configs > Limits - Open tickets each user

increase this number

[dull meadow]

ok ty

[lapis sand]

je ne sais pas comment gérer le tableau de bord

[austere forge]

j'ouvre un ticket pour vous, pour obtenir une aide plus approfondie : )

[plush dagger]

where can i check it?

[austere forge]

in channel permissions

[plush dagger]

i checked it

i also have a security bot in the server, and he kicks the bot after 2 mins

every time i add him

[devout iris]

hii i have a problem when i want to close a ticket, this what appears

and I have the label and the emoji

[stray mural]

Hello, how can i set up the ticket to be able to be taken by someone and not just "close" option

I did enable the settings

[craggy trail]

Bonjour,
J'essaie depuis 1h de récupérer mon compte sur un ancien téléphone, l'autre ayant grillé. 2 fois seulement j'ai reçu un mail avec un code qui n'a jamais marché. Et j'ai payé l'abonnement double bonus de la semaine et vip de l'événement.
Pouvez m'aider à rattraper ça au plus vite.
Pseudo :
Mr.Darkhool.

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[craggy trail]

Mais où le bon endroit, tout est écrit en anglais et renvoi à une multitude de page.
Il n'y a aucun interlocuteur simple, visible et compétent ?

[austere forge]

Bonjour, malheureusement comme indiqué ci-dessus vous n’êtes pas au bon endroit et on ne pourras pas vous aider avec votre problème ici.

[austere forge]

Hi there, this is a premium features

[austere forge]

Hi there, what command did you use? I see that Ticket tool respond to a message

[craggy trail]

Merci tout de même d'avoir pris le temps. Je me débrouillerai autrement.

[devout iris]

I didn’t use any comand, I just click the close button

[austere forge]

can i get your server id pls

[stuck zephyr]

Hey quick question, I bought Ticket tool premium how do i invite the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[devout iris]

my what, srry?

[austere forge]

https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID

[devout iris]

1238583272381087774

[glacial spire]

How do I make it where when someone open's a ticket it the name tell's me where they opened it from

[dawn lake]

You want that if someone opens a ticket, the panel name should appear ?

[glacial spire]

yea

[dawn lake]

Go to the dashboard and open the edit message panel, then insert {panel.name}.

{panel.name} = The name of the panel in which the variable is being used

[glacial spire]

Ily

[austere forge]

In the buttons > Button cancel close - the text box is missing which makes an empty button, which sends this error

You must add a text in the Button text

[devout iris]

ohh okey tysm

[lunar phoenix]

Any way to find transcripts?

[elder hull]

❗

[austere forge]

hey there, can you eleborate by "find" ?

[lunar phoenix]

I dont have a channel set for transcripts so atm it just dms the user was wondering if their is a find command / lookup maybe through the dashboard

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[austere forge]

see above

[lunar phoenix]

I know thats possible but what about existing transcripts from the server?

[austere forge]

I don't understand what you mean, sorry

[lunar phoenix]

so I have existing transcripts made from closed tickets I was wondering if I can access those transcripts some how

[austere forge]

sure, it is necessary to set a transcript channel

for Ticket tool to send them

[lunar phoenix]

nvm you don't understand

[austere forge]

sorry

[median wigeon]

Hey,

Do you mean transcripts from the past, after you made that channel, thats not possible because you dont have that transcript saved in a channel

[lunar phoenix]

Yes correct alright damn this needs to be added asap

[median wigeon]

Make a suggestion in #💡│suggestions 😉

[jade topaz]

does anyone know how I can edit the close request message?

[austere forge]

Hey there. Go to Dashboard > Panel configs > Messages - edit close question

[jade topaz]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 173)

[arctic canopy]

Hello, i saw ticket premium be used on a discord server where users can fill out a ticket/form and using their steam id, delete their character in the game server. How is something like that set up?

[sick birch]

my tichet tool subscription got canceled because my card expired, i need to activate it again but i can't find how to do it?

[humble sequoia]

Logging Into Chargebee

Head over to our subscriptions page and press on Manage Subscriptions. Log in with the email you purchased the premium with. You'll be met with the page shown below:

- Your Subscriptions

Here, your subscriptions will be displayed, you can click on the black arrow to edit or cancel a subscription.

- The Account Information Page

Here, it'll display the email that has access to managing the subscription, as well as the user who has access to assigning the subscription to a server. You can also setup a password.

- The Payment Method Page

Here, you can see and update your payment details. You can pay VIA a VISA card or PayPal if you're purchasing premium through our website

- The Billing History Page

Here, you can check the history of your payments as well as download any invoices you desire.

[median wigeon]

I dont know, it can that they use it with different bots

[sick birch]

i tried to upgrade but gives me this error

[median wigeon]

Please delet this photo (your adress is on it)

Best you can do is making a #🎫│make-a-ticket and than select billing. They can help you the best

Thats the billing support team

[humble sequoia]

━━ Andrei Valentin's inquiry has been moved to a ticket ━━

[west mortar]

/help

[thin torrent]

/help

[ocean star]

I want to do this, how can I have more than one button

[wide pendant]

A few Questions - We bought premium and applied it:
How can i get ticket tool to ask multiple Modal questions (5).
How can i make a certain panel marked as NSFW so that the channel is created as NSFW

[potent kernel]

whats this

[wet storm]

Does anyone knows how to add more than 1 button

[wide pendant]

One of your emojis has been deleted

[potent kernel]

oh thanks ill check that out

[iron night]

Gave +1 Rep to @wide pendant (current: #308 - 1)

[earnest quartz]

From where can I change this text?

[slender minnow]

Panel config > ticket > edit ticket message > dropdown near embed editor

[potent kernel]

still dont work

[wide pendant]

bump

[earnest quartz]

tysm!

[wet storm]

Can u tell me where i can do more than one button in one panel

[jade topaz]

Bro I am a staff of a server .. players are creating tickets but it's not showing answers of questions in the ticket that the players had answer

@slender minnow

[storm quartz]

How do I change the colour of the embed...

[restive condor]

Hey there! You can use the embed colour field to edit the colour.

Please note this is a premium feature

[storm quartz]

Aii

[restive condor]

Hey there! Make sure you enable "Auto Display form answers" in the FORMS section.

Otherwise they won't be displayed (unless you are using variables)

Also, please avoid pinging staff

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! See below how to set up forms.

It's currently not possible to automatically have channels marked as NSFW upon creation.
You will need to manually enable the age restricted option from the channel permissions

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[wide pendant]

will this ever be a feature? We have under-18 staff and NSFW reports should not be seen by them. For now ill add a role but would be something nice (maybe premium feature?)

[restive condor]

You can suggest this in #1019685143046279208

[quiet portal]

I used role id in the ticket message but the Admin Role dont get pinged

Also need to Premium Role

[restive condor]

Hey there! Could you show me what you have put in?
The format must be exact, otherwise it won't ping.

Here's your premium role

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @quiet portal. You have now been given the <@&535595160189403136> role!

Found 2 servers in total and 1 with premium and permission

[subtle spruce]

how to find my id ?

panel id

[stark schooner]

The bot What does it do claim

[stray bluff]

I created a new position on my server so that new people could help me with tikets. How do I get them to be able to see old tikets managed by other people? They only see the new tikets that are opened. Categories with old tikets are not visible to them.

[stark schooner]

Warnings: claim not enable

[restive condor]

Hey there! The panel ID is the number attached to the panel name.
Example: This panel's ID is 1

[restive condor]

Hey there! You can enable claiming from the Dashboard > Panel Configs > Claiming

[subtle spruce]

thank you !

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[restive condor]

Hey there! Unfortunately, if you have added new support roles, they won't be automatically added to exiting tickets.

You will either need to close and re-open those tickets or use the /add command to add them

[violet jacinth]

Does /purge delete all open n closed tickets or like literally all tickets from like logs n stuff too?

[stray bluff]

Thanks!!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 657)

[restive condor]

Hey there! It deletes all opened or closed tickets (you must specify which)

It only deletes those, no existing logs or transcripts will be deleted but please note if you use /purge, those tickets won't generate a transcript

[violet jacinth]

Got it is there any way to just straight up wipe it?

[restive condor]

Wipe what exactly?

[violet jacinth]

Like the statistics for tickets

Oh that would just be deleting the panel wouldn’t it?

[restive condor]

That's correct.

Statistics can't be reset at the moment

[stark schooner]

Premium?

[restive condor]

Correct, claiming is a premium feature

[violet jacinth]

Gotcha

[jade topaz]

I'm not sure why only server administrators can use this function

[restive condor]

Hey there! Could I get your server name or ID so I can take a look?

[quiet portal]

Okay and thx you

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 658)

[restive condor]

That looks right to me, could you screenshot how it looks on Discord?

[jade topaz]

Hey sorry for the late reply but the issue is fixed now.

[restive condor]

Glad to hear, have a nice day!

[jade topaz]

You too sir.

[quiet portal]

I can't even click on the role but the color is correct

[restive condor]

Yeah, you can't click on roles

Please double check that Ticket Tool has ''Mention @everyone and all roles'' permission in its role settings

[quiet portal]

But I dont see any yellow thing like here when you get mentioned

[quiet portal]

Oh okay

I just see it does not have the perms so I enabled it.

[restive condor]

Alright, give it a try now with a brand new ticket

[floral herald]

hi! im actually new to ticket tool so i dont really know where to start ;w; can someone please help?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[floral herald]

tysm!

[pseudo ravine]

You're welcome, glad I could help!

[old socket]

I want someone to help me how to do this way in the bot

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above ^^

Let me know if you have any questions

[old socket]

@restive condorCan you explain to me through a Video clip

@pseudo glen

[restive condor]

No, sorry but I can walk you through it step by step if you'd like 😄

[old socket]

😅 OK I want you to teach me step by step

[restive condor]

Alrighty. How many ticket options would you like in your dropdown menu?

[cloud trail]

Hey, is there a public api for this bot? or any way to get the transcript of the tickets automatically by requests? I realized the transcript url has the transcript channel id, but the id after this I couldn't realize what it is

[old socket]

5

[restive condor]

Go to your Dashboard and create 5 different panels.
Each option must have its own panel

[restive condor]

Hey there! No, there's no public API.

We do have an Alpha Webhook features for premium users though

[old socket]

OK ؟

Go on ؟

[restive condor]

Once you have that done, go to any of your panels and into the DROPDOWN STYLE section

Enable Select style

And use the ''Add Item'' button to add items.

Each panel must have its own item

[cloud trail]

Alright, thank you

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 660)

[old socket]

Go on

[restive condor]

It should look something like this (of course, with five 5 panels)

Once you have that done, you can send that panel (just that panel) to your desired panel

[old socket]

Can I put my emoji on the ticket icon @restive condor?

[restive condor]

Yes, in the ''emoji'' section

[old socket]

How?

ok

[restive condor]

All good?

[cursive roost]

🤔 is there any way to make ticket names default to [username]-001(number counter)

ah i found it, nevermind

[sour pasture]

Hey, I was paying for ticket bot in a server but got my rolles removed. Does the membership then automaticly end or how do i cancle it?

[fluid flame]

hello, just put the ticket bot on my server! ive used to before and normally it works with-out any error, how do i setup the bot? please help much appreated <<333

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[pseudo ravine]

@sour pasture Read this embed

[fluid flame]

thank you so much

it works now

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

.

[gloomy plume]

Why does ticket tool put this message?

Im trying to update my button panel and send it but it's saying this.

[pseudo ravine]

Hey there. Could you send the server ID here

[gloomy plume]

1111404816980258826

[pseudo ravine]

There's a space before the emoji

It needs to be removed

[gloomy plume]

ohhh

[gloomy plume]

Kind of having a diar issue. It keeps saying the same thing and I don't even have a space on the emojis unless the emojis contain a space.

[pseudo ravine]

You don't have an emoji for the Support Panel panel

[hasty adder]

Hi, is there any way to make it that the ticket would close automatically if it’s inactive for a certain period of time?

[last mural]

im getting a

server not responding

[steep jacinth]

how do i put a drop down menu onto the ticket tool ? my bad im new to it

[lament prairie]

no

[lament prairie]

Try running /debug on that channel

[last mural]

i did

[lament prairie]

@steep jacinth

[last mural]

i got it to work turns out the permissions

werent synced with category

[lament prairie]

The bot is missing all of the permissions marked with an ❌

[last mural]

i gave it admin

[lament prairie]

give the bot this permissions

[last mural]

why does

admin not work

[last mural]

i gave it those perms

[lament prairie]

did u turn off the administrator permissions?

[inner sierra]

how do i buy ticket tool premium using crypto

[jade topaz]

How do I make the ticket visible to the creator after closing it?

[last mural]

yes but can i ask why t his is necessary

[little lion]

Where to add which role can open/create the ticket? ( I have forgotten it a bit)

[jade topaz]

Default is everyone I think

Where to get help ?

[lament prairie]

@inner sierra

[inner sierra]

we can buy with crypto aswell

i brought few months ago

[lament prairie]

@jade topaz

[lament prairie]

@last mural

[jade topaz]

thanks G

[iron night]

Gave +1 Rep to @lament prairie (current: #308 - 1)

[lament prairie]

@little lion

[lament prairie]

there

[lament prairie]

yes, you can

[lament prairie]

wlc

[dark trout]

In verifying my character X in the ticket tools the interaction failed and is correct I need help please

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lament prairie]

Try running /debug command

[quiet portal]

Is there an option to let the people know why the ticket was closed?

[lament prairie]

There is only for the transcript log

[quiet portal]

Okay

sad

[lament prairie]

Anything else I can help u with?

[quiet portal]

Mhh maybe later but thx

[iron night]

Gave +1 Rep to @lament prairie (current: #191 - 2)

[civic wagon]

Hey! You can do this by using Automations. Head over to Dashboard > Panel Configs > Automation > Send Direct Message when ticket closed

This would send a DM to the user whenever their ticket is closed. Now for them to actually know the reaons, click on Edit DM Message and put the variable {close.reason} in there.

@lament prairie ^

[vestal owl]

Anyone know how to fix this? Whenever I send the panel this happens

[austere forge]

Hey there, can i get your server id pls

[vestal owl]

1226977425670275115

[austere forge]

u put text in the emoji button field.

Go to Dashboard > panel configs > buttons > create ticket

[prime storm]

I just created another panel

How to include this panel here??

[austere forge]

Hey there : )

Go to Panel configs > Panel - and select your panel on Attached Panels

[prime storm]

why I cant find reward ticket there?

[austere forge]

You cannot attach your own panel if you selected Rewards Ticket at the top of the page

Make sure to select your reward panel in the Support Ticket panel

[still needle]

how to customise the embed ?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[still needle]

how to change ticket tool icon ?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[quiet portal]

Can someone show me a how it looks if you have multiple panels

Another thing I pretty need a function to prompt the people to upload files when opening tickets

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[dawn lake]

@quiet portal

[cursive roost]

What is causing this error?

[neat yacht]

Is there a way to add a ping or notification that mods/admins can get when a ticket is created?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! Yes! See above ^^

[restive condor]

Hey there! Could you run /debug in that same channel please?

[restive condor]

Looks good, one second while I take a look at your Dashboard

[cursive roost]

it seems fixed now

[restive condor]

Alright, let me know if it happens again. Could've been a Discord timeout or a connection issue

[cursive roost]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 663)

[restive surge]

Will the platform consider the ability of more than 5 questions in Forms in the future?

[restive condor]

Hi there, unfortunately 5 is the limit set by Discord so we cannot increase it

[restive surge]

Damn you Discord lol

[sinful turret]

can someone help me? ive been banned]

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

You were just told that we cannot help you

[cursive roost]

Is it possible for me to create a ticket with a specific member in my discord added? This would be to loop my coworkers in on a conversation im having with someone

[pseudo ravine]

Hey there. You can have their role be an Additional Role for that panel

[quiet portal]

Okay but what do I need to set it in the other panels then?

Guys Another thing I pretty need a function to prompt the people to upload files when opening tickets

[cursive roost]

i meant to an individual ticket, say i wanted to create a ticket with just you added to it. that way me and my team could see our conversation

[pseudo ravine]

You can always use the /add command after the ticket is created

But there’s no way to add a single user when the ticket is created automatically

[quiet portal]

When I reply to the ticket message in the ticket channel will the user who opened the ticket get notified?

[civic wagon]

Nope. You'll have to ping the user in the message

[quiet portal]

Oh okay that's bad

[quiet portal]

anyone?

[civic wagon]

#🆘│community-support message

There's no way to prompt the users to upload a file. You can only instruct them to do so through ticket/panel message

The only way this could happen in future is if discord allowed us to upload files in modals

Which currently is a limitation..

[soft mango]

how much is the premium support bot?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[restive condor]

Hey there! It's $5.99/month via Discord

or $6/month - $66/year for direct purchases via PayPal or Crypto

[soft mango]

thanks.

[quiet portal]

Oh okay sad thx you

What is the best way to prompt the user that they should upload logs?

[shell spear]

When someone opens a ticket, everyone can see it. How do I fix that?

[jade topaz]

ا

[bleak fern]

It’s something you have to fix with the channel permissions and roles

[shell spear]

Within the Discord itself?

[bleak fern]

Yes

[restive condor]

Hey there! You could include a warning in your Ticket Message, but other than that there's no wau to force users into posting their logs

[restive condor]

Hey there! No, could I get your server name or ID, so I can take a look at your Dashboard?

[shell spear]

I'll send it in DMs ❤️

[restive condor]

Please don't DM staff staff in the future, it's perfectly safe to share server IDs here as anyone can obtain then. I got it now 👍

[shell spear]

Sorry, my bad! Your bio said it was open xc

[restive condor]

Do you know which panel this is for? Or all panels?

[shell spear]

All it seems

[restive condor]

You have the ''whitelisted'' role as an additional support role for all your panels. Is that correct?

[shell spear]

They arent support, they are the people that are allowed to play on our sever

[restive condor]

So they should have access to all tickets, correct?

[shell spear]

No, only the one they create themselves

Admin and Moderator should have access

[restive condor]

Please remove them as an ''Additional role'' (which is essentially another support role i.e. access to all tickets)

Dashboard > Panel Configs > General (All panels)

[shell spear]

I see, thank you so much ❤️

[restive condor]

No problem

[noble quarry]

Hey all!
I'm setting up a tournament server. So I use the tickets as an registration form. Is there a way to give people the role "registered" when they fill out the form?
Thanks in advance. 🙂

[restive condor]

Hey there! Yes, it's possible but automatic ticket roles are a premium feature

[noble quarry]

Ah....I see, thank you so much!

[quiet portal]

How can I add a warning?

[restive condor]

Just edit the ticket message to include something like

You must include .... in your report

You can use a # at the start to make it bigger

[jade topaz]

Help

[restive condor]

Hey there! You seem to have an invalid emoji.

Could I get your server name or ID so I can take a look?

[jade topaz]

come private

[restive condor]

Please don't DM staff, it's perfectly safe to send in here

[jade topaz]

Can you speak Arabic?

@restive condor

[restive condor]

No, I don't speak Arabic

[jade topaz]

Sorry we are waiting for someone

[restive condor]

For someone who speaks Arabic?

[jade topaz]

Hyyy

Please come and fix the mistake yourself

please

I'm in a hurry

Please come

@restive condor

[restive condor]

Unfortunately, I can't do that.

For security reasons and as per staff policy I can't join your server and get any permissions

You do have an invalid emoji so if you let me know what your server name is, I can tell you what to edit

[jade topaz]

its name jungel store
Link shortcut jun-s

That's right

I do not understand you

Want me to take something for you?

Screen shot

@restive condor

؟؟

[restive condor]

Can you screenshot your panel message?

@jade topaz ^

[jade topaz]

Yes

I am waiting

true or false

Edit???

[restive condor]

Is this panel 1 | Burn | Order?

[jade topaz]

No in Five panels

[restive condor]

5 panels give you this error?

[jade topaz]

Yup

Five same error

[jade topaz]

Yup

@restive condor

What is the solution?

[restive condor]

Can you please verify that your selected emojis for all the dropdowns are still valid?

These ones here

[jade topaz]

Ok wait

Then when he changed the emoji it appeared like this

@restive condor

[restive condor]

Alright. I'll join your server so I can check your emojis - Adding you to a ticket

[jade topaz]

Ok come

[restive condor]

Please verify me @jade topaz

Rejoining - Just verify me, I don't need the owner role

[jade topaz]

Ok

Ok

[restive condor]

@jade topaz Please verify me

[jade topaz]

ضن

That's right

؟

[restive condor]

I don't have access to any channel

[jade topaz]

Because I hide it

I will give you a roll place

S*

[restive condor]

As long as it doesn't have any perms 👍

I just need access to your ticket channel

[jade topaz]

Ok

عندي كم سوال i have a couple of questions I
الاول : اقدر احط صوره مع رساله البوت
First question: can i add image with bot message?

ثاني سوال هل يوجد حد لعدد الحروف المستخدمه
seond question is there a limt for character in a message?

[dark kraken]

Hey there! ,
You can upload a picture to your message by going to Panel Configs --> Ticket --> Edit ticket message --> Embed Editor --> Image url.
Requires Ticket Tool Premium

The maximum length is 250 character.

If you still have any questions, I'm here to help you . (I can speak Arabic too).

[jade topaz]

can i get more then 250 with premium?

[dark kraken]

With premium, You can reach 2048 Character.

[jade topaz]

ok thanks for help

[dark kraken]

Welcome sir <2

[jade topaz]

How do i add certain roles to seperate tickets

[dark kraken]

Hey There!,
To add a specific role automatically to tickets when they open, Follow the steps:
Panel Configs --> Choose your Panel --> General --> Support Team Roles (They will have the same permissions) / Additional Roles (You can assign different permissions to each role).

[jade topaz]

i appericate it

[modern charm]

any1 know why i cant put emojis in embed

i did the <:emojiname:id> format

[robust reef]

Does anyone know how to rename the tickettool bot?

please

[dark kraken]

Hey There! ,
To use the emoji in your embed you have to use \emoji to get the right format. (As in the picture below).

Also, make sure that the emoji you are trying to use in Ticket Tool Embed exists on the same server.

[dark kraken]

Hey There,
To change the Ticket Tool bot name , You have to change the Nickname of it. You can't change the username / Nickname directly by the bot .

[elder lagoon]

how do i setup transcripts?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[elder lagoon]

will it be sent to the persons dm's?

[pseudo ravine]

If you have premium, you can do that as well

[elder lagoon]

i dont

what will it do if i set it up rn?

[pseudo ravine]

It'll be sent to the selected transcript channel

But you'll have to click on the Transcript button after the ticket is closed

You should also make sure that Two Step Ticket is enabled, that way you can see the button

[elder lagoon]

its not giving me enough details on how to do it

[pseudo ravine]

Are you currently on the transcripts area?

[pseudo ravine]

Click on Menu > Click on General > Enable Two Step Ticket

[elder lagoon]

?

menu?

oh

its on

[pseudo ravine]

Alright. That's great

[elder lagoon]

then what

ykw i needa go bed srry

[pseudo ravine]

No worries

[elfin breach]

Can I make it automatically delete closed tickets?

[austere forge]

Hi there : )

You can either disable two step ticket, which I wouldn't recommend for you as it would automatically delete the ticket upon closure, meaning you wouldn't be able to transcript it if you have enable this option

Alternatively, you can use the automations section, but automation is a premium feature

[scenic plinth]

@quaint oak Você pode configurar seu bot usando o link abaixo e navegando até seu servidor.

https://tickettool.xyz/manage-servers

[keen nacelle]

ticket please

[lament prairie]

#🎫│make-a-ticket

[devout hearth]

hi

hi

[lament prairie]

Hello, how can i assist you?

[edgy wren]

Hello I need helo

[lament prairie]

hey what is your problem?

[edgy wren]

I would like to have a 2 extra buttons (to do: 1st would add specific role to person who opened that ticket and closed that ticket after, 2nd button would add other specific now TEMPORARY role, plus would write into that opened ticket custom written message and would let that ticket opened) in opened ticket under 2 regular buttons

@lament prairie

[jade topaz]

How do i make more than one ticket option?

[edgy wren]

4

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[edgy wren]

What if I have free version?

[pseudo ravine]

You can have multipanels with the free version

[elder lagoon]

hey @pseudo ravine can u help me again?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[elder lagoon]

mb

[jade topaz]

3!

@solid shoal 3!

[elder lagoon]

can someone help me setup transcripts?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[elder lagoon]

yeah it dosent give me enough details

[pseudo ravine]

It tells you how to set the transcript channel

[elder lagoon]

Why cant i, turn it on

[pseudo ravine]

That's a premium feature, which is why I said last night that you need to click on the Transcript button once the ticket is closed

[elder lagoon]

ah ok

[unborn anchor]

I would like to create a ticket system where there would be a form, and after filling in the answers and submitting, it would only create a record of the provided information. Additionally, a response would be sent to the user's DM with all their responses. The intention is for the user to perform some procedure without the need for interaction with the moderation team, thereby speeding up the process. Could you help me or direct me on how to do this?

[humble sequoia]

User's issue has been solved in another channel.

[jade topaz]

How do I make more than 1 ticket option? i want 3

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[harsh locust]

Heyy 🙂 So i have been searching for a solution to my problem but i cannot seem to have any luck, so thought I'd try here 🙂
I want a created ticket to be sent to a specific location, but it keeps sending it to "suggested", meaning everyone can see it.
Appreciate any help ❤️

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[near wyvern]

so when i put the ticket bot in me gc and i go back to the app and i go to mange and i look for my suerver and its not there

help

[torpid axle]

how do i add questions to the tickets?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

Hey there : )
see above

[austere forge]

Hey there : )
see above same

[devout hearth]

hi

[smoky tendon]

I need to be the owner for my server?

To manage the ticket?

[restive condor]

How can I help?

[smoky tendon]

I need to be the owner for my server?
To manage the ticket?

[restive condor]

Hi there! No, you don't need to be the owner
You will need administrator permissions or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 24, 2024, 4:25 PM

[smoky tendon]

ok

[smoky tendon]

is this?

[restive condor]

Those are instructions on how to configure Dashboard roles

[smoky tendon]

you speak portuguese?

[restive condor]

Um pouco, como posso ajudar?