🆘│community-support

[shut crown]

@pseudo ravine؟

[mental thicket]

I understand, thanks!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 317)

[jade topaz]

Make sure TicketTool has permissions to View Messages & Send Messages in that channel.

[shut crown]

How do I not know?

[pseudo ravine]

You’re welcome, glad I could help!

[shut crown]

@jade topaz
Can you imagine how?؟

[pseudo ravine]

Please stop pinging members for support

[jade topaz]

You will need to go into the settings of that channel and give TicketTool permissions to View & Send Messages

This is what TicketTool should have:

View Channel
Send Messages

[shut crown]

Okay, one minute

[jade topaz]

After you have given TicketTool them permissions, you should be able to resend the panel 🙂

[shut crown]

Where can I go to them? Can I take a picture because I don't know?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

Check the embed above 👆

[dire wasp]

sOS

Sos

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[dire wasp]

I need new invite discord link

[shut crown]

@jade topaz؟

[jade topaz]

The invite for the TicketTool server?

[jade topaz]

Not on the dashboard, inside of Discord. You will need to go into the channel settings and edit Ticket Tool’s permissions

[dire wasp]

Arkham

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shut crown]

@jade topaz؟

[jade topaz]

Go into the permissions tab, then make sure that the:

View Channels
Send Messages

Are both enabled

[shut crown]

@jade topaz
Thank you, brother, I don't know how to thank you

[iron night]

Gave +1 Rep to @astral yarrow (current: #290 - 1)

[jade topaz]

Anytime, let me know if you have any more issues 🙂

[tribal glen]

I'm trying to select support roles and a category to create the tickets into but they are not selecting. Every time I select all of them and I exit out, they don't save.

[jade topaz]

Do you get the option to “Save Changes”?

[tribal glen]

Just found out the issue. The "select" button in the corner was so dark it was blending into the background

[jade topaz]

It is recommend using the dashboard to setup TicketTool. If you want to use the dashboard the link is below 👇

[humble sequoia]

https://tickettool.xyz/manage-servers

[compact jolt]

I have tired everything and i cant get my ticket bot to work i followed the set-up guide and still having issues.

[jade topaz]

What kind of issues are you having?

[compact jolt]

Category Issues
╰ Failed to find a valid category.
╰ Ticket Tool is missing Manage Channels on "#𝓣𝓲𝓬𝓴𝓮𝓽 𝓢𝓾𝓹𝓹𝓸𝓻𝓽"
╰ Fix the issues or remove the categories
╰ You can add additional categories

Failed to Create
╰ Failed to create a ticket channel
╰ Missing Permissions

@jade topaz

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

Check the embed above, that should fix most of the issues

After you have given the specified permissions to TicketTool, refresh the dashboard and try again. Any other issues just let me know 🙂

[compact jolt]

ok thank you so much @jade topaz i will give it a try

[iron night]

Gave +1 Rep to @astral yarrow (current: #179 - 2)

[jade topaz]

hi

[sour badge]

One message removed from a suspended account.

[pseudo ravine]

Do any of you need support with Ticket Tool?

[jade topaz]

Yes.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Why Can't My Staff Claim Tickets?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[pseudo ravine]

Most likely you don’t have premium ^

[jade topaz]

Dam

You Should Make It Free.

[pseudo ravine]

No, certain things should be premium. Otherwise there is no point of premium

[jade topaz]

make it other things prem

I'm Sorry!

[pseudo ravine]

We won’t be doing that, sorry

[jade topaz]

Then I'm Sorry For Asking.

[pseudo ravine]

No worries

[fervent bronze]

When I open the ticket he tells you don't have Permissions
@pseudo ravine

[jade topaz]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[cloud sigil]

I can't log in it tells me to contact the server

[rustic pasture]

What host tickettool uses

[pseudo depot]

they have not attended to me

[restive condor]

Again, you've already been told you are in the wrong place
We unfortunately cannot help you as we only provide support for @pseudo glen

[restive condor]

Hey there! Are you still having this issue?

[pure ruin]

Anyone know how to require a reason to close a ticket?

[jade topaz]

Sadly that’s not a current feature with TicketTool 😦

You can suggest a feature inside of #🤖│bot-spam by doing the command s!suggest

[pure ruin]

ok thanks!

[iron night]

Gave +1 Rep to @astral yarrow (current: #144 - 3)

[limber pasture]

996972197585367050

@restive condor No button appears, In the ticket.

[astral fox]

am its imposible transfer premium bot to new server ?

[jade topaz]

With Discord subscriptions, not currently, no 🙂

[frosty kettle]

Is there a way to make a command such as /priority which adds a emoji to the ticket’s name?

[astral fox]

how to unsubscribe old ?

cant found xD

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[jade topaz]

^^

[tender prism]

So uh

is there any way to automatically remove users from thread-style tickets if they no longer have the role that they did when they were pinged into the ticket?

[raven scaffold]

Is there a way to not ping the entire support team whenever a private thread is created for a ticket? idk why its here in the first place, literally useless and results in double pings most of the time

[tough flower]

Je n’arrive pas à mettre un système de ticket sur mon serveur.

[slender minnow]

Hello
Unfortunately, the user/role has to be pinged to add them to the ticket. That is how Discord's threads work. As a bypass you can remove the mentions from your ticket message so that they are not pinged twice. Hope that helps!

[robust sandal]

I can't put a ticketing system on my server.

French (fr) → English (en)

[slender minnow]

Hello
I don't believe there is any way to automatically remove users from threads at the moment. However, you can suggest this to be included as a feature. Let me know if there's anything else I can assist you with.

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[robust sandal]

Je ne parle peut-être pas couramment le français, mais vous pouvez essayer d’utiliser le lien ci-dessus pour inviter le bot

English (en) → French (fr)

[slender minnow]

@tough flower

[tough flower]

Merci beaucoup

@slender minnow

[terse lichen]

hey guys , I was creating a ticket panel but i just want that only a person who has the selected role can open a ticket

for eg i want only people who have role family member to open a ticket and not anyone else

[limber portal]

Dashboard > panel configs > buttons > create ticket button > edit the disabled / allowed roles you want

[terse lichen]

Thank you for the help

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 235)

[limber portal]

Np

[wild zealot]

how can i customise dropdowns

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

Check the embed above 👆

[wild zealot]

+rep @jade topaz

[iron night]

Gave +1 Rep to @astral yarrow (current: #126 - 4)

[cloud sigil]

everything resolved thanks

[iron night]

Gave +1 Rep to @restive condor (current: #30 - 110)

[restive condor]

My apologies for the late response.
You will have to enable TWO STEP TICKET (Dashboard > Panel Configs > General)
So the ticket isn't automatically deleted and the transcript option shows up

[ionic path]

Hello! If you need help with Ticket Tool, please state your issue here and someone will answer as soon as possible. Otherwise, please go to #💬│general-chat/ #💬│gen-chat-multilingual

[honest sentinel]

i’m sure this has been asked a lot so i apologize if so but maybe once a day or every other day where we can’t see the ticket & can’t close or delete it using the commands or even deleting the channel, we have to wait for it to go away which usually takes a pretty long time - is this a discord issue or a bot issue?

[ionic path]

Hey! That is most likely a discord issue regarding your internet connection. We can't help you much here.

[honest sentinel]

thank you! is it possible to be an internet issue even if no other owners or staff can see it?

[ionic path]

Are you able to see other channels fine, even new messages on those channels?

[honest sentinel]

yes there’s tickets before & after it that are working perfectly

it’s always super random

[ionic path]

I'd say that it could be a bot issue because there could be a chance that the ticket message is just not showing, but seeing that you can't see new messages by others or yours, and the "3 new messages" at the top makes me sure it can't be a bot issue.

Can you try creating a new ticket and see if everything is fine there?

[honest sentinel]

yes those were my messages of me trying to delete or get a transcript, if other people write in there i don’t get the new message notification at the top i’m not sure if that tells you anything

[ionic path]

Can you try that please?

[honest sentinel]

it works normal i just did! we’ve had several after and they’ve all been normal as well

[ionic path]

Yeah, then it was a discord issue with that specific channel. Is there anything else you may need help with?

[jade topaz]

Sorry for interrupting..

Could you try clearing your discord cache, then restarting the app and see if that fixes the issue?

[honest sentinel]

sure one second!

[jade topaz]

If you are on mobile it would be:

Profile icon > scroll to the bottom

[honest sentinel]

the tickets gone now!

do i have to do that every time

[jade topaz]

Not every time, but if you are having that issue I would recommend doing it, just as a refresher.

[honest sentinel]

okay thank you!

[tight sundial]

Hey, i used debug and it said

i cant figure out whats going on

[restive condor]

Hey there! TicketTool is missing SEND MESSAGES permission for that channel

[jade topaz]

Why vote doesnt work

[thin zenith]

Alguém

Me ajuda

Helo

@restive condor

[restive condor]

Hey there! Unfortunately that feature is discontinued #📣│bot-news message

[restive condor]

Olá! Diga-me

[thin zenith]

Oi

Fala minha língua 👅

[restive condor]

Eu entendo sua língua, mas não a falo

Falo espanhol

[thin zenith]

Blz

Não tô conseguindo

Colocar no meu servi ele tá Al mais não sei configurar

[stark rune]

1. Invita a Ticket Tool a tu servidor

Primero querrás invitar al bot a tu servidor. Una vez el bot esté en tu servidor, puedes configurarlo en el dashboard.

2. Crear un panel

Para crear un panel deberás ir a la pestaña Panel Configs en el Dashboard.

Una vez en el dashboard, deberás dar click en Crear Panel
Ingresa el nombre del panel (Completa los demás ajustes de tu preferencia)
Haz click en Create Panel y ya estás listo para configurar el panel

Un ejemplo de como crear un panel es mostrado abajo

3. Envía el panel a un Canal

Una vez que hayas creado el panel, utiliza el botón azul Send y selecciona el canal al que quieres enviar dicho panel.

El panel no fue enviado

Utiliza el comando /debug para diagnosticar posibles problema de permisos con el bot.

[thin zenith]

Q isso

oi?

[restive condor]

instruções em espanhol, não as temos em português no momento

[thin zenith]

Como

Vou entender

Isto

😭😭

[restive condor]

Desculpe 😭

[thin zenith]

Tem que fazer oq

[restive condor]

Se você abrir um ticket em espanhol posso transferir para um membro que fale português

#🎫│make-a-ticket

[thin zenith]

aq

[restive condor]

Español

Eu posso transferir para um membro que fale português

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[haughty sphinx]

how do i change this things colour, i dont seem to find it

[slender minnow]

Panel config > Respective message configs > dropdown near the embed editor

it requires a premium subscription

[haughty sphinx]

oh ok

[quick grove]

help me pls?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quick grove]

how can I do

😭

[restive condor]

Unfortunately, we don't know who to contact as we only provide support for @pseudo glen

[quick grove]

do I open a ticket?

[restive condor]

No, you're in the wrong server

[quick grove]

what is the right server?

[restive condor]

Again, we don't know as we only provide support for the Discord bot - @pseudo glen

[quick grove]

ah ok sorry

[restive condor]

No worries

[quick grove]

I do not understand English

[dense coral]

My tickets are not going in their correct categories

The catgories only have like 5-7 tickets in them max most of the time, and get done pretty quickly.

But they're still popping up in the top of my server

[rough depot]

yall know how to rename the panel name it put it as something random?

[dense coral]

Problem, my ticket bot isn't responding to / commands for some reason

Other than ping

[jade topaz]

does Ticket Tool have permissions to View Channel & Send Messages?

[dense coral]

Yes

It should

I've made no alterations to any of it's permissions and just yesterday went through and verified it had those.

It's been in use on my server for well over 2 years.

Ok so apparently an admin moved the channel to the corect ticket area and hit sync permissions which removed the bot from that specific ticket

I'm stil having an issue with my tickets popping up on the top of the discord server, and it's from multiple categories that are around 4-15 tickets max per category.

Limit is 50 from what I remembered before it goes into the overflow area

[jade topaz]

do you have multiple panels?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[dense coral]

Yes

[jade topaz]

The limit is 50 meaning it must be an error on your side, make sure you check through all your panels and make sure they all have a set category to be created in. You can find that by going to:

Dashboard > Panel Configs > Category > Category Created/Opened

I would suspect the issue being one of your panels not having a category set, therefore it is going to the top of your server.

[safe dock]

hey does anyone know how to get a key ive already ordered but i dont know how to get the key

[restive condor]

You are still in the wrong server unfortunately

[safe dock]

omg

[fading galleon]

Hello
I'm running into an issue with tickets being created in the category listed in the dashboard - they are not getting created there.
My ticket panel is in one category and I want it to send the open tickets to another category. There are no other channels in the new category. My attempts so far have been to reset everything and resend the panel to the channel; and I recreated the panel instead of modifying a cloned panel with the new category only listed. I'm missing something, I just don't know what it is.

[fallow ingot]

Hey there - thanks for reaching out!

How many channels are in your category?

Discord has a 50-channel limit for each category. When this limit is reached, TT will automatically create tickets at the top of the server to accommodate new tickets.

You can assign an overflow category as a workaround.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[fading galleon]

There are no channels in the category.

[fallow ingot]

Double check you saved the settings and make sure you are editing the correct panel.

I’ve accidentally changed the settings a few times for the wrong panel so it’s easy done

[tired ocean]

كيف اسوي منيو

[hollow lotus]

i need help

i made a ticket bc i got banned by Reaper AntiCheat and its not letting me send the ticket

[fading galleon]

In this case, I have, several times.
It's why I tried what I did. 🤷‍♀️

[sharp silo]

Is there a way like when someone try to open a ticket he needs to answer some basic question then the ticket will open ?

[jade topaz]

Can someone help me, when I put {user} then in the ticket name it just shows the user's id?

[jade topaz]

There is form thingy what is basically same

this can be found at Panel Configs -> Panel Settings > Forms

[ionic path]

Please contact an administrator from that server, there isn't anything you are able to do at the moment.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[ionic path]

@sharp silo ↑

[sharp silo]

thank you bro got it

[iron night]

Gave +1 Rep to @ionic path (current: #70 - 15)

[ionic path]

Yep, sorry just saw someone assisted you

[sharp silo]

thank you bro

[sharp silo]

btw can you tell me where to put variable in ticket messages

[ionic path]

The variable {user} shows the user id. By adding {user.name} adds the user's username.

[ionic path]

Under every customizable text message, you should see the text "For a list of variables, press here". In that website you will see all the variables you are able to put. Their descriptions are on the right. For the variable to work, you will need to put { } at the sides.

[sharp silo]

got that like i create form so i need to replace x from question variable like 1 and so on {create.form.x}

[jade topaz]

Thank you for that

[iron night]

Gave +1 Rep to @ionic path (current: #70 - 16)

[ionic path]

Yes

I'm pretty sure so

[ionic path]

No worries :3

[jade topaz]

Hey, i just found out that something went wrong.. so i have this on that box but it looks like that

[ionic path]

{ticket.user.name} is the variable to initiate the username of the user who created the ticket.

[jade topaz]

Well that looks better now (: thank you

[ionic path]

No problem!

[brave iris]

How do I make it so the channel says the panel name (Event Claim, General Support etc)

[dense grotto]

Hey ! Any know if I can lock de ticket just for 1 moderator , other moderator can't write inside ?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limber portal]

^^

[tired ocean]

How do I set the time?

[dense grotto]

Perfect tanks !

[limber portal]

The time for what?

[tired ocean]

Can you use a translator to speak Arabic? I understand a little English

[limber portal]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[tired ocean]

I opened the ticket and no one answered

[lunar solar]

It does say between 24-48hrs

[tired ocean]

How do I select ROM logs ?

@lunar solar

[tired ocean]

How do I select ROM logs ?

[lunar solar]

What is ROM?

[tired ocean]

Logs

[lunar solar]

What does ROM stand for?

[tired ocean]

Like if someone opened a message, he would send it to Muhammad in Rome

[lunar solar]

Is this from a game?

[tired ocean]

Channel

[tired ocean]

nooo

For ticket

[lunar solar]

You need to setup logging per panel

Panel configs —> Logging

[tawny hazel]

if i pay for premium, will i be able to use it in all servers i have ticket tool in or just one?

[tired ocean]

Wait a few seconds please

[lunar solar]

Ticket tool premium is per server

[tawny hazel]

ok

[tired ocean]

here ؟ @lunar solar

[lunar solar]

Bro

[tired ocean]

Yes ?

[lunar solar]

Stop pinging me

You’ve been warned twice

Ping replies count

Not gonna say it again

[tired ocean]

Ok im soory

[lunar solar]

Yes

[tired ocean]

im vrey vrey sorry for menshn

[analog raven]

Hello

purchase is impossible by crypto?

[civic wagon]

no, purchase is possible

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has do be done by us

[civic wagon]

please read the embed above

[analog raven]

not by eth?

[lunar solar]

Eth has been discontinued as a method we accept

[analog raven]

got it

how about tron usdt?

can I pay with it?

what?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has do be done by us

[lunar solar]

If it’s above

You can pay like that

Or use Discord subscriptions

Other than that no

[analog raven]

I don't have bitcoin or litecoin

[lunar solar]

Okay

Discord sub?

Or PayPal?

[analog raven]

I will pay with bitcoin.

[analog raven]

https://mempool.space/tx/28b17874e01dda823900cb90bab2aa3a471ae4c27a557188f25cd6dd0881cc0e

it's my server id.

"1186984923635122196"

[restive condor]

Hey there! I'll go ahead and move your request to a billing ticket.
A key will be generated for you once another member from the billing team is available and your transaction has at least 1 verification.

Just to confirm this is the server where you'd like premium added on, correct?

[restive condor]

Also, just letting you know there's a minimum requirement of 3 months

[analog raven]

right.

[analog raven]

Please give me a month premium. I don't have bitcoin more now. In next month, I will buy 3 months premium.

[frigid furnace]

hello
im making new server
when i try to add the bot it shows me that i didnt give the bot any permissions to send messeges
can you help me with this ?

i already gave it all permissions needed

[restive condor]

Since you've already sent it, this will be up to the billing team
Please be patient until a member is available

[frigid furnace]

can you help me with this please ?

[ionic path]

@comrade_palikhov please read above ↑

[atomic escarp]

Looking for some insight on Category Permission Issue's if possible

[restive condor]

Hey there! Of course, what seems to be the problem?

[atomic escarp]

I’ve set up the bot and it creates tickets but after creating I receive this, and the tickets work fine but this doesn’t look very professional

I’ve added the bot and role to both channel and category but unsure what perks are stopping me

[restive condor]

May you run /debug in that ticket?

[restive condor]

May you use it in that same channel too?

[atomic escarp]

That’s in the channel where the bot is situated

[ionic path]

@jade topaz please stop pinging support members, someone will assist you soon.

The /add command is used for adding members to tickets. Is the channel you are initiating the command a ticket?

Can you please make sure you are a moderator/administrator/dashboard moderator or server owner in the server and that the user you've selected isn't already in the ticket?

[stoic valve]

how do I set up the bot to understand which ticket the user created?

[ionic path]

No worries

[humble sequoia]

━━ dreamm993's inquiry has been moved to a ticket ━━

[rotund mural]

/help

[limber portal]

Hey, did you need ticket tool help?

[atomic escarp]

I was getting some help off Dan but he might have jumped off if you could possibly help ? #🆘│community-support message

[vast pier]

Hey, my Ticket-tool used ot move tickets once closed to a closed category, but it is no longer doing this. Any assistance/tips?

[icy shell]

How do I swap ticket tool to premium? I followed the steps invited the bot and did /switchbot but how do I cause the messages to update or something like that as currently no action is working

[jade topaz]

Did you purchase premium?

[icy shell]

I am on the trial version

[ionic path]

Hey there! It seems that the category the open tickets are sent to is either deleted or you have no access to it, therefore it wasn't sent there. Contact an admin so they can change this through the dashboard.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[atomic escarp]

Perfect, thank you very much!

[iron night]

Gave +1 Rep to @ionic path (current: #67 - 18)

[jade topaz]

Check the embed above 👆

[icy shell]

sure thanks

thanks @jade topaz

[iron night]

Gave +1 Rep to @astral yarrow (current: #106 - 6)

[icy shell]

@jade topaz (Sorry for the ping if you mind) I didn't find the embed really helpful can you maybe help more?
It is already selected and I did the /switchbot but because all of the current messages are from the free version how do I change it or something of that sort?

[jade topaz]

You will need to re send the panels..

If you go to the Panel Config section of the dashboard and click the Send button, then it should re send the panel as the premium bot

[karmic finch]

why is this

[karmic finch]

I got it in dm

[jade topaz]

Closed DM, this is editable in Dashboard > Panel Configs> Messages > Edit Closed DM

[icy shell]

In regards to this how do I allow the bot to close already open tickets as actions there from the old bot are not working

[jade topaz]

It’s a per bot policy meaning all tickets that have been opened with the White Bot will need to be edited/closed with the White Bot, any tickets that are created with the Gold Bot can be edited with the Gold Bot.

[icy shell]

Is there anything I can do about that?

[jade topaz]

If you would like to reset and start again you can use the /purge command which will clear all tickets in the server.

Then if you resend the panel using the premium bot, every ticket now created will use the premium bot

[jade topaz]

Sadly not, you will just have to use the White bot until all tickets have been closed

Then start using the premium bot

[vast pier]

Any advice for this? Dunno if you guys go back against all past messages lol

[restive condor]

Hey here! Discord has a maximum of 50 channels per category, TicketTool limits it to 45.
If you've reached such limit, closed tickets will not be moved

Can you verify if this is the case?

[vast pier]

Hey, this is exactly the case.. any solutions? As ideally I wanna archive the tickets in a category. Just encase I need to go back through for missed people.
Using these for world of Warcraft gear checks. So not the end of the world if I need to delete them

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[restive condor]

You can setup overflow categories. That way once your 1st closed category is full, new tickets will be sent to the next one.

Please note, Discord has a server-wide limit of 500 channels so once you've reached that, you will have to delete closed tickets.
You can enable transcripts, that way you can access the file containing all the messages sent in a ticket later

[vast pier]

Ohh sick! Although also a pain in the ass gonna need some many closed categories lol. Will ticket tool automatically move failed moved tickets or that a manual job either reopening and closing or moving myself?

[restive condor]

That's right, you will need to manually re-open and close or drag them to the new category

[vast pier]

Thank you for your help Dan!

[iron night]

Gave +1 Rep to @restive condor (current: #30 - 111)

[restive condor]

Of course! Happy to help

[vast pier]

Oh extra question! Is there a way to automatically delete and get transcripts for closed tickets?

[restive condor]

Yes, you can automatically delete tickets but to automatically get transcripts you would need premium

[vast pier]

Please fill me in on auto deleting for now please, can this be time based or what are the options? Transcripts can be a pass for now, (sorry don’t have a big use for premium currently lol)

[restive condor]

You can either disable two step ticket, which I wouldn't recommend for you as it would automatically delete the ticket upon closure, meaning you wouldn't be able to transcript it. (Unless you run the command really fast or before closure)

Alternatively, you can use the automations section

Automations are premium as well 😅

[vast pier]

Thank you lol! I’ll just stick to doing a manual clean up in a month or so then lol!

[iron night]

Gave +1 Rep to @restive condor (current: #30 - 112)

[timid veldt]

Hello, using the web dashboard, i am having difficulty setting up a longform ticket message, (multiple questions)
Unfortunately the Message Ticket Embed Editor doesn't allow enough text, is it possible for the bot to output a textwall upon a ticket creation?

[limber portal]

Hey there, there is a 250 character limit enforced on non premium servers

[timid veldt]

Understood, so if premium is enabled, then full length text is an option?

[limber portal]

Correct

[timid veldt]

ok, thank you!

[limber portal]

No worries

[vast pier]

Hey, being a pain but how do I get to the options page to change the closed ticket category on discord?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vast pier]

@pseudo ravine Thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 321)

[pseudo ravine]

You’re welcome, glad I could help!

[jolly blaze]

how do i do the dropdown style ?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above

[lunar solar]

Thanks

[iron night]

Gave +1 Rep to @humble sequoia (current: #15 - 295)

[brave iris]

Ah, its a premium feature can't do it, but thanks though.

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 237)

[limber portal]

no worries

[brave iris]

Got a question, why does it say im a premium subscriber?

Dont believe I've purchased premium.

[limber portal]

All you need to have the role is to have permission in a server that does have premium

e.g, If you have admin in a server that has premium, even though you didn't subscribe you still get the role

[brave iris]

Oh.

[frosty kite]

Why cant i edit my embed for the panel

[brave iris]

Wonder what server im in that has that.

[limber portal]

A lot of customisation options are premium only. You may be encountering that.

[frosty kite]

whenever i type in the panel, nothing gets added, and only deleting text works

cant even change the image url

whats weirder is my server had this ability before, and has old stuff in the embed from years ago when the bot was initally added

[limber portal]

That can't be changed without premium

[frosty kite]

crap so im literally stuck with what i edited years ago

it used to not be a premium feature, why are the changes i made saved from that long ago?

this is what was in the embed editor from 2022

I cant even change the panel name

If the customization features are premium only now, then why are my old customized features still active? and why can't i remove them or at least reset them to default?

[humble sequoia]

━━ JAL's inquiry has been moved to a ticket ━━

[copper wadi]

How to solve this issue?

[limber portal]

Hi, can you run /debug in the channel you are trying to send the panel to?

[copper wadi]

Any solution?

[limber portal]

The bot is missing the send messages and read messages permission in that channel.

[copper wadi]

So I should remove the Bot and add again ryt ?

I gave all the permissions to the bot btw.

[limber portal]

No, head into your channel permissions and grant the bot the send messages and read messages permission

[copper wadi]

It's solved

Thank you

[limber portal]

No worries

[jade topaz]

Can you view transcripts on the dashboard

[limber portal]

Hey, unfortunately this isn’t a feature

[jade topaz]

Oh ok

[jade topaz]

Why doesn't it show the form?

[restive condor]

Hey there! X represents the question number. Replace x with your question number:

Question 1 = {create.form.1}
Question 2 = {create.form.2}
Question 3 = {create.form.3}
Etc

[rigid heart]

New here! I Added the bot to my discord server but the server will not show up in the ticket tool website. Any suggestions?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[rigid heart]

Im an admin on my server but when permission level command is used it gives me a 0 user

Do I need to be added as and admin within the ticket tool website?

[restive condor]

Make sure you have actual administrator permissions enabled in your role settings, and not just some role named 'admin' or 'staff'

[restive condor]

You will need a Dashboard role if you don't have admin perms

[sonic mica]

How to make this buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! See above

[inland perch]

how to reset the ticket counter? please help

[restive condor]

Hey there! Dashboard > Panel Configs > Set Count button

[inland perch]

and how do you put the command to open the ticket in the discord channel

[restive condor]

You will have to enable COMMAND STYLE TICKET

[iron yew]

Quick question! Is there a way for me to change the title of the ticket channels? I want to separate PG13 tickets with tickets with adult matter. I want to make sure that tickets opened via the adult panel are named "adult-xxxx" instead of "ticket-xxxx". Is this possible?

It could be a premium feature ofc, so idk

[restive condor]

Hey there! Yes, it is possible but it's a premium feature

[iron yew]

Ahh darn. Okay, thanks for all the help!

[restive condor]

Any time!

[cedar talon]

There a way to make ticket tool open tickets in a Forum?

[shut bolt]

As of now that's not a feature but feel free to use the command pinned in #💡│suggestions

[jade topaz]

What are the Commands

[autumn oak]

Can someone tell me what I have to do for regular ppl to stop seeing created tickets?

[covert swallow]

See below and make sure you set everyones read permissions to ❌

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[autumn oak]

Ok

[covert swallow]

https://docs.tickettool.xyz/general/commands

[autumn oak]

One more thing how can I like make 2 other ticket categories and add them into one thing if that makes sense

[covert swallow]

I just noticed you got a ticket open, wanna take it to there?

[autumn oak]

Yea

[marsh lake]

Is it possible to change the auto generated name when tickets are created? e.g. instead of “ticket-0001” it could be “general-0001” or “roles-0001”

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limber portal]

^

[jade topaz]

Thank you, i will try it soon

[iron night]

Gave +1 Rep to @restive condor (current: #29 - 115)

[jade topaz]

Well, something is wrong right now. Maybe it's because i didn't understanded propeply what to do so it didn't work. Can you still help me out?

[civic wagon]

Hey, its {create.form.1} and so on

[jade topaz]

Alright, thank you

[bold bough]

yo

can someone pls help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[limber portal]

@bold bough ^

[bold bough]

i setup the support roles but they cant see the ticket

[limber portal]

Have you set them for the correct panel?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[bold bough]

i have alot of panels

bc of dropdown

do i do that on all

[limber portal]

All you want the support roles to see, yes

[bold bough]

ok ill try

how does automation work

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[limber portal]

^^ @bold bough

[bold bough]

ty

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 241)

[limber portal]

Np

[bold bough]

what does it do

does it reply

[limber portal]

What does what do?

[bold bough]

the automations

i dont get it

does it automatically respond

[limber portal]

Check out https://docs.tickettool.xyz/dashboard/panel-configs/automation-options

[iron yew]

Hi, I'm back sorry :/

My ticket transcript channel isn't set for one of my panels (the other one works) even though I have set it on the dashboard (for both panels).

What can I do to fix this? Or can I only apply 1 panel to a transcript channel?

Pls ping!

[pseudo ravine]

Hey there. Did you save the transcript channel after the ticket was made?

[iron yew]

Oh is that a facor? I indeed accidentally forgot to set the transcript channel of one of the panels. So it should work in further tickets?

[pseudo ravine]

Yes

[iron yew]

Oki, thank you!

[pseudo ravine]

You're welcome, glad I could help!

[fierce lantern]

Does the mod has functionality for DMing people an embed when they join server

[limber portal]

Hey, this isn’t something ticket tool offers.

[hearty shore]

Hi!

i got some question, i have a friend who have mods role so they can see and have access to all the ticket, but can we blacklisted a person so they wont be able to see the ticket even tho they have a mods role/access

[analog raven]

can I pay with bitcoin?

I paid 4.50$ 2 days ago, so shall I pay 13.5$ for 3 months premium? ok?

[limber portal]

Hey, please #🎫│make-a-ticket

[analog raven]

This is my first payment.

[limber portal]

We can facilitate your payment in a ticket ^^

[jade topaz]

The application isn't responding, how do I fix it?

[analog raven]

0.0003366 btc

[limber portal]

Hi, can you please run /debug?

[jade topaz]

I did

[analog raven]

0.0003366 BTC right?

[limber portal]

The bot is missing the send messages permission in your channel

[analog raven]

I am gonna pay 0.0003366 BTC, it's 13.66 usd

[jade topaz]

Damn, let me fix that

[analog raven]

hey every one

@limber portal

[restive condor]

Please don't ping staff
Go ahead and make a ticket as you've previously been told 🙏

[limber portal]

As dan said please make a ticket so we can facilitate your purchase

[sturdy jacinth]

so i want to know if u can make it so no on one can see my name when i text them in the ticket they made

[limber portal]

Hey there, as ticket tool just uses regular discord channels there’s no direct way to make yourself anonymous

[sturdy jacinth]

ok thx

[limber portal]

No worries

[marsh lake]

thanks!

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 243)

[warped prawn]

Hi, how many overflow categories can you setup per ticket category?

We have had a category for which we have put 3 categories but instead of filling the 3rd, it keeps pushing tickets outside of any category

can anyone help?

[shut bolt]

As many as you'd like. The behavior you are describing sounds like Ticket Tool is missing permissions to be able to place them in the corresponding categories

[eternal ice]

Someone can help me?

[opal silo]

With?

[eternal ice]

With the tickets

[opal silo]

Can you explain farther on what you need help with?

[faint arch]

Here is what I am envisioning, A user joins the server, once they create a ticket, a ticket is created with them in it. They also loose access to seeing the channel that had the ticket creation button. How can i do this?

[mortal plume]

Hey I added the bot to a server I have admin access to and it isn’t populating on the dashboard and is saying I don’t have access to use it

[humble sequoia]

━━ aerospace911's inquiry has been moved to a ticket ━━

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

^^

[silver jolt]

Hiii I have a question that is it possible to automatically delete the closed ticket after some time?

[limber portal]

Hey, it's possible with automations

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[ripe wren]

hey can someone help me? i didnt change anything from the default settings and get this error when I try to send it to my server

[limber portal]

(automations are premium only)

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[ripe wren]

thx <3

[limber portal]

np

[steel fractal]

Могу на Русском?

[limber portal]

У нас нет русской службы поддержки, однако я могу попытаться перевести ваш вопрос.

[steel fractal]

got a ticket with a number. Please tell me in a nutshell what should I do with it?))🤗😅

[limber portal]

I'm not entirely sure what you mean, Can you elaborate?

---

Я не совсем понимаю, что вы имеете в виду. Можете ли вы уточнить?

[warm spear]

Is there a way to get the ticket logs of a user that left the server?

[limber portal]

If you have transcripts set up, the transcripts will be accessible in your transcript channel

[warm spear]

Sadly no 😪 guess I lost those 50$ due to PayPal refund.

[mortal plume]

Is there a command to make a role have dashboard access

[limber portal]

You can add a dashboard role in dashboard > server configs > dashboard role

Please don’t ping for support

[gilded verge]

ayooo, are there plans for a public API or not yet? ^-^

[limber portal]

Hey, I don’t believe there are any plans for this right now

[gilded verge]

ou, okay because i remember Battle mentioned "not yet" a yaer ago so i thought about it 🥺

[steel parrot]

Hi, is there a way to easily track the number of tickets an employee has closed with us? Or search by a certain ctrl + f combination?

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[slender minnow]

@gilded verge ^

[slender minnow]

There are logs that can be sent in a channel. You can then use that channel to keep a track

[steel parrot]

Okay, is that possible to configure through the online dashboard of Ticket Tool? If so, where could i find this option?

[little wasp]

How do i make the ticket ping a role again

{staff id} isn't working

[jade topaz]

What happens when premium ends, does the text go smaller in the embed thing etc?

[jade topaz]

Use {@Role Name} to ping a role

[limber portal]

Premium features will stop working and you won’t be able to edit the message anymore, but the messages won’t automatically shorten

[jade topaz]

Alright good

[sinful sundial]

Hi

I Need help

I speak Arabic

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sinful sundial]

Help

[limber portal]

Please be patient and wait for a response in your ticket, arabic staff will be with you as soon as possible ^^

[sinful sundial]

Ok please call for ar statt

[limber portal]

The arabic team received a ping when the ticket was created. The estimated response time for an arabic ticket is 8 hours

[sinful sundial]

Mmmmmm

[sinful sundial]

How do I change the bot language?

@limber portal

[jade topaz]

How about the close message? does it gonna be deleted

I mean this

[limber portal]

Please stop pinging staff, it is against the rules

[limber portal]

The messages do not automatically reset

[jade topaz]

Alright, thank you for answering on my questions

[limber portal]

No worries

[sinful sundial]

Ok sorry

How do I change the bot language?

[limber portal]

Please wait for a response in your ticket

[glossy tangle]

@limber portal

@limber portal

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[grim geyser]

Simple question, how do I set up which categories a created ticket go to?

[restive condor]

Hey there! Dashboard > Panel Configs > Category - Opened Ticket Category

[frosty panther]

hi

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[frosty panther]

how do i claim a reward using the ticket bot?

[limber portal]

Hey, can you please clarify your question?

[frosty panther]

im in a server where the ticket bot is used to claim rewards but i dont quite know how to use it

[limber portal]

Well, you’ll probably have to create a ticket in that server

[pine mountain]

How do I delete the closed tickets in bulk

[restive condor]

Hey there! You can use the /purge command (only available for server owner)

[pine mountain]

will it dlt the opened ones too?

[restive condor]

You get the option to either delete all closed or all opened after you run the command

[polar halo]

Is there a way to have a message pop up upon creation of a new ticket?

[fallow ingot]

Can you elaborate more on that please?

Do you mean a message viewable by the ticket opener, staff, everyone?

[polar halo]

Yes exactly that. Like a little prompt that once the ticket is opened is viewable in the ticket itself

[fallow ingot]

Once a user clicks the create ticket button an Ephemeral message will appear only viewable by the person opening the ticket. It says the ticket has been opened and mentions the ticket.

[polar halo]

can i customize the message shown by the bot

[fallow ingot]

Unfortunately these Ephemeral message cannot be edited at this moment in time.

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop-ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[wispy sapphire]

How can I make it so anyone can use the command "/add" in a ticket, instead of only mods?

[gilded verge]

Dashboard->Command Configs->Add->turn off Support Team Only and for Allowed Roles add everyone

[wispy sapphire]

Thank you, I didn't even know that was there lol

[lament falcon]

Opa

#📌│automated-support minha JBL saiu do inventário tava tocando na máfia yazuka deu um bug e saiu do samp quando eu voltei e fui no inventário não estava mais minha JBL

[scenic plinth]

Não podemos ajudá-lo com isso, desculpe.

[weary hull]

can someone help me make my panel have these?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[weary hull]

tysm

[proud cypress]

Just a quick question.

How do you stop ticket bot from DMing the user once it has closed the ticket?

I think I may have misconfigured something along the way

[timber epoch]

how do i have the ticket tool allow people to create a ticket?

[jade topaz]

You will need to invite TicketTool to your server, then either run the /setup command, or go to the dashboard.

You can find the bot invite below:

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[timber epoch]

can u help me set it up?

[jade topaz]

I sadly can’t join your server but I can help you out here 🙂

Let me know what you are having issues with and I can walk you through the process

[halcyon kraken]

Does anyone know why my tickets are suddenly not going to the closed ticket category?

Worked fine before, and suddenly stopped working

[native charm]

Is it possible to have multiple buttons or more than one dropdown editor for one panel..?

[dreamy moon]

was wondering how have multiple buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

Hey @native charm and @dreamy moon

See above for how to add multiple buttons

[timber epoch]

it put me on step 2 but everytime i try to save it just return me

[balmy shuttle]

Why won't they let me enter my email? Help😥

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

@balmy shuttle ^^

[warped brook]

help pls i dont have tickets but error for limit (i check all servers i have only 10 in 2 ticket have)

[limber portal]

Hey, this means that the server has hit the hard channel limit discord imposes.

[shrewd kelp]

hey i'm trying to get the ticket form to show up in the ticket but i can't figure out where to place {create.form.x} i'm lost >.<

[restive condor]

Hey there! X represents the question number. Replace x with your question number:

Question 1 = {create.form.1}
Question 2 = {create.form.2}
Question 3 = {create.form.3}
Etc

Include these variables in your ticket message (Dashboard > Panel Configs > Ticket > Edit Ticket Message)

[shrewd kelp]

do i place it at the end of this message ?

[restive condor]

Either there or within the embed

[shrewd kelp]

i'll give it a try 🙂

[shrewd kelp]

just comes up like this 😦

[restive condor]

You can also have it displayed as an additional embed if you enable this option on your Forms

[shrewd kelp]

lemme try that

[restive condor]

my apologies, replace the hyphens with '.', don't know how those got in my message 😅

Question 1 = {create.form.1}
Question 2 = {create.form.2}
Question 3 = {create.form.3}
Etc

[shrewd kelp]

this worked 🙂 sorry for all the question but i have 2 more >.<

[restive condor]

Of course, no problem

[shrewd kelp]

is there a way to auto send the transcript to the player when i close the ticket? and is there a way to auto save transcripts to a location in my discord 🙂

[restive condor]

They are both possible with premium
Without a subscription you can still transcript to a channel and to the ticket opener but you would have to do it manually

[shrewd kelp]

I have premium 🙂

well just got it >.<

[restive condor]

There's your premium role

Thanks for purchasing TicketTool premium!

[restive condor]

Dashboard > Panel Configs > Transcript

[shrewd kelp]

perfect tysvm !

[restive condor]

Any time

[jaunty dagger]

GN
Why are subscribers not showing their message history?

[limber portal]

Hey, is this related to ticket tool?

[jaunty dagger]

Yep

[limber portal]

Would you mind clarifying your question then please?

[nocturne crypt]

Is it possible to save tickets as transcripts for old tickets before the transcript setting was set up?
After enabling transcripts I am able to save the new tickets as transcripts
but the old tickets are giving an error when i try to transcript them

[restive condor]

Hey there! What's the error message?

[restive condor]

It seems like you don't have a transcript channel setup for that panel

[nocturne crypt]

the newly opened tickets work and transcript fine
but the old tickets say there is no transcript channel

[restive condor]

Those were probably created from a different panel, double check there's a transcript channel selected for that too

[nocturne crypt]

Okay I think I understand now , need to make a panel for each of the ticket submission places
Ty for the help , will let you know if that doesnt work

[iron night]

Gave +1 Rep to @restive condor (current: #28 - 120)

[nocturne crypt]

+1

[graceful hedge]

Is ticket tool down ?

[scenic plinth]

No, as you tried claiming earlier today. If you are getting errors, please let us know here and someone can help you.

[graceful hedge]

It has self resolved , error we got was “ bot didn’t respond to commabd”

[scenic plinth]

... ok

[graceful hedge]

Sorry to bother you .

[sinful sundial]

Transcript channel not set. Select a transcript channel in the dashboard

Why

[limber portal]

Please await a response in your ticket ^^

[jaunty dagger]

When my subscribers log out of the ticket and then log back in, they lose their message history

[limber portal]

Hey, can you clarify your question please

[jaunty dagger]

Subscribers are complaining

[limber portal]

If a user leaves the server and rejoins, due to how permissions work they will no longer be able to access the ticket.

You can readd them to the ticket with the /add command.

[jaunty dagger]

Okay TY

[limber portal]

No problem

[trail finch]

hi, can I assign a ticket creation button to any message?
UPD: (decided)

[humble sequoia]

User's issue has been solved in another channel.

[echo vault]

hey

two problems

1. max tickets after opening one, how to fix it?
2. channels are not monitored, i can only monitor one at once. how to fix?

[cobalt pumice]

can you make ticket tool responses anonymous?

[limber portal]

Hey, not currently

[restive condor]

Hey there!
1 -> Dashboard > Panel Configs > Limits

2 -> You can currently only select one channel per panel

[elfin steppe]

how to fix

Failed: Invalid Form Body components[0].components[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[elfin steppe]

Thank you it worked 🙂

[iron night]

Gave +1 Rep to @limber portal (current: #19 - 250)

[limber portal]

No worries!

[mighty thunder]

hey, i have a problem, ticket tool doeant appear in one of my servers

and when i am on the dashboard it detect the serv

but he's not appearing on discord, and when i click on send in the dashboard it says that the bot doesn't have permissions

[limber portal]

Hey, can you please run /debug with ticket tool?

Hey, after a ticket is closed those with support team roles / administrator permission / any additional roles can still see the contents of the tickets.

If a ticket is deleted then the channel is deleted and all the messages alongside it. If there are transcripts set up, then the message is saved with the transcript.

[mighty thunder]

i tried it, it seems that the bot answers but it says that the app is not responding

[limber portal]

The bot is missing the read messages permission in your channel.

[mighty thunder]

maybe i'm dumb

[limber portal]

As the bot cannot see that channel, discord will not display it in the member list for that channel. Give it permissions, and it will appear.

[mighty thunder]

ok sir

mb

[limber portal]

No worries, we are here to help

[mighty thunder]

THX

❤️ on u

[limber portal]

No worries, glad I could help!

[cloud egret]

guys what is this error means n registration ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cloud egret]

which wrong place ??? There is no support here?

😡

[pseudo ravine]

We only provide support for the Ticket Tool Discord bot

[cloud egret]

so where i should go?

[pseudo ravine]

We don't know

[cloud egret]

thanks You helped a lot

[pseudo ravine]

You're welcome, glad I could help!

[carmine night]

I want to do a terms of service modal window, is that a setting in discord out of the box or can I do it with this bot?

[limber portal]

Hey there!

If you want, whenever a user creates a new ticket you can have an embed with your terms of service. Head to dashboard > panel configs > messages > edit ticket message. From there, you can edit your embed to include the terms of service or press ‘add embed’ to attach a second one that contains that information.

[paper cypress]

I'm trying to create a custom commande to generate a number like between 10 and 60.
When I use ?rmin= and ?rmax= it gives me a huge number way out of the number set in min max.
I also tried ?math but I don't really know what to put. Would that [ x \in [10, 60] ] work ?

It gives me decimal number 😑

[limber portal]

Hello! I’ll create a ticket for you

[paper cypress]

I'm okay, I figured it out

Had an extra ?

[limber portal]

Ah great, glad you were able to get it solved

[paper cypress]

Thank you 🙏

@limber portal thank you 🙏

[iron night]

Gave +1 Rep to @limber portal (current: #19 - 251)

[echo vault]

can i copy one server ticket system to another?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[limber portal]

^^

[echo vault]

ok i have the key

[chilly lodge]

Ola

[echo vault]

i put it in restore tab?

ok worksd

[limber portal]

[jovial flame]

Can I use the $new command for template 2?

[limber portal]

Yes - select panel 2, head to dashboard > panel configs > command style, and choose a channel to monitor for that panel.

[scenic glacier]

ليه يطلع لي كذا ؟

[restive condor]

Hey there! May you run /debug in the channel where you're trying to post?

[robust sandal]

يا هذا الذي هناك! هل يمكنك تشغيل "/debug" في القناة التي تحاول النشر فيها؟

English (en) → Arabic (ar)

[scenic glacier]

Yes

[echo vault]

Ok i need help.
How do I make that 'Fb' = triggers creating a ticket?

Don't see a option to set it

[restive condor]

Please only select emojis in the emoji field, no text.

Text goes on the field below that as you've already done
(Dashboard > Panel Configs > Buttons > Create Ticket Button)

[restive condor]

Hey there! Did you enable the Command Style plugin?

[echo vault]

yes i clicked to monitor

but i mean

on other server it worked and dont ermember what i setup

hmmm

im stupid sorry

[restive condor]

Perfect, now go to your Dashboard > Server Configs > Bot - Add Sapphire's ID

[echo vault]

i didnt have bot invited

[echo vault]

xD ^

sorry, forgot to add most important thing cuz i was mirroring server

[restive condor]

That's key 🤣

Go ahead and invite the bot and see if it works now

[scenic glacier]

❤️

[echo vault]

yea works

[restive condor]

Glad to hear

[knotty quarry]

How do I check a Ticket created about a year ago

Is there a Log I can check?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

Hello, when I create a ticket this error message appears, how do I resolve it?

[restive condor]

Hey there! May you create a channel in the ticket category and run /debug there?

[restive condor]

Not in an existing ticket
Create a brand new channel

[jade topaz]

I didn't understand,
create a new ticket?

[restive condor]

TicketTool is missing SEND MESSAGES permission for that category

[restive condor]

No, a normal channel

[jade topaz]

and where do I add this permission?

[restive condor]

Category settings > Permissions

[jade topaz]

here?

[restive condor]

Nope, on your Discord server

[jade topaz]

I got it here, thanks bro

[iron night]

Gave +1 Rep to @restive condor (current: #28 - 121)

[rustic agate]

Hello, Can someone tell me if the bot is able to Ping roles when a ticket channel is created? We are having issues that no one is being notified of a ticket being made, so the ticket sits there for hours before a mod or admin stumbles across it

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

Hi @rustic agate,
in Panel Configs->Ticket->Edit Ticket Message->into Message Content add the pings as mentioned in variables above.

also, please make sure that Ticket Tool has permission to mention all roles or your desired role is possible to mention by anyone

[neat granite]

can somboddy help me when i load up n0ova it says era code 10\

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scarlet prawn]

Can someone explain what this means?

And how to fix it?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[idle flint]

Check out the message above ^^

If you keep having issues and cant figure out where the error is, head to #🎫│make-a-ticket and we can give you more help there 🙂

[sick prism]

@tUM9Xcvhow do you put the panel

[karmic quest]

How would i go about changing the embeds details via the dashboard? This is the main embed in the "open a ticket" channel, wondering how ot change the color and images

[humble sequoia]

User's issue has been solved in another channel.

[magic briar]

is there a way to get custom ticket names automatically?

i setted up a ticket tool thing

with 4 different options

and woudl like for each ticket to get the name of each option

[jade topaz]

hey man I got a question real quick

[sinful sundial]

<@&1181887644804841512>

[jade topaz]

Hello

I need help

How do I get the ticket bot to ping the person who opened the ticket when using Custom command

[sinful sundial]

What you need

[jade topaz]

every time someone opens a ticket it shows me many numbers, for example:
ticket - 0000000066626562
How could I solve it?

[robust sandal]

في كل مرة يفتح فيها شخص ما تذكرة ، يظهر لي العديد من الأرقام ، على سبيل المثال:
تذكرة - 0000000066626562
كيف يمكنني حلها؟

English (en) → Arabic (ar)

[jade topaz]

anyone know ?

[sinful sundial]

You can modify it from the Prime website

[ionic path]

Hello! You can do that with the variable {ticket.user}

For future reference, please don't ping any support members for help.

[jade topaz]

oh

okay sorry mb

[ionic path]

Hello there! You can use ticket-{ticket.user.name} in the open ticket channel name

[jade topaz]

Yeah i have ticket.user.name

[sinful sundial]

In setting website

[jade topaz]

And i want number on ticket

And this have bug

[robust sandal]

وهذا به خطأ

English (en) → Arabic (ar)

[ionic path]

I was replying to ac Dood, sorry for the confusion. Please check the message above ↑

[jade topaz]

is there a variable for having name and number ?
example CLTN-0001

[robust sandal]

كنت أرد على ac Dood ، آسف على الارتباك. يرجى التحقق من الرسالة أعلاه ↑

English (en) → Arabic (ar)

[jade topaz]

instead of Ticket-0001

[sinful sundial]

انتظروني

[robust sandal]

Wait

Arabic (ar) → English (en)

[jade topaz]

my ticket does not look like this:
Ticket - 001
my ticket is like this:
Ticket - 0000000000000001

I would like to solve this bug because I need it when the premium expires.

[ionic path]

You can customize that, in this case you can do {ticket.user.name}-{count}

[sinful sundial]

@jade topaz

[jade topaz]

oh okay, and if I do tthis will it still ping them if I do my custom command with {ticket.user}

I put it as you have, only that it has an error and many numbers appear, do you understand?

[ionic path]

If the bot has the permission to mention that role, yes

[robust sandal]

أضعه كما لديك ، فقط أنه يحتوي على خطأ وتظهر العديد من الأرقام ، هل تفهم؟

English (en) → Arabic (ar)

[jade topaz]

okay, thanks mate cheers

[iron night]

Gave +1 Rep to @ionic path (current: #64 - 21)

[ionic path]

No problem!

[jade topaz]

one more question what command is it that I customize ?

[sinful sundial]

Ticket﹣{user}

@jade topaz

[jade topaz]

Wait

I m trying now

[ionic path]

Dashboard → General → Ticket Padding → Change to 4

[ionic path]

What do you mean?

[ionic path]

@jade topaz ↑

[sinful sundial]

Ticket﹣{user}

[magic briar]

can anyone help me

[jade topaz]

nevermind its a prem feature, thanks man have a good day/night

[iron night]

Gave +1 Rep to @ionic path (current: #62 - 22)

[magic briar]

i setted up the tickets tool for people to have 4 different options in tickets

[ionic path]

Do you have ticket-{user} or ticket-{count} in your open ticket channel name?

[ionic path]

You too!

[magic briar]

and want the tickets opened to have the buttons name

so that i can see easierly

[sinful sundial]

ضعها في مكان السهم الفهمت

[magic briar]

like organize and shit

[robust sandal]

Put it in the place of the arrow I understand

Arabic (ar) → English (en)

[sinful sundial]

@jade topaz

[magic briar]

how to create custom ticket names

[sinful sundial]

Ticket﹣{user}

[jade topaz]

I have ticket padding 20

[sinful sundial]

Close﹣{user}

[jade topaz]

:))))

Niicciixidxx

Nice bro ty

[ionic path]

In dashboard → Ticket → Open Ticket Channel Name do you have ticket-{user} or ticket-{count}?

[jade topaz]

That is solved

[ionic path]

Yep there you go, no worries!

[jade topaz]

Thanks @ionic path

[iron night]

Gave +1 Rep to @ionic path (current: #60 - 23)

[magic briar]

can u help me

[ionic path]

Can you please elaborate on your question?

[magic briar]

so like I setted up the bot and made it so theres 4 options when opening tickets

and i would like to depending on the option for the channel to have a different name

like if option 1 is chosen name 1 option 2 name 2 etc

[robust sandal]

في لوحة القيادة → تذكرة → اسم قناة التذكرة المفتوحة هل لديك تذكرة-{مستخدم} أو تذكرة-{عد}؟

English (en) → Arabic (ar)

[ionic path]

So you want the channel name to automatically change upon opening a Ticket?

[magic briar]

yeah

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[magic briar]

thanks

[ionic path]

No problem!

[subtle ivy]

Quiero regarcar pavos

[robust sandal]

I want to water turkeys

Spanish (es) → English (en)

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[wide gale]

@covert swallow it just say application wasn’t respond when I try to setup

[limber portal]

Hey, please don't ping staff as it's against the rules.

Can you please run /debug?

[wide gale]

I did

And srry

[limber portal]

The bot is missing the send messages permission in your channel

[wide gale]

Can u try in my server like join and try pls

?

[limber portal]

I cannot join your server, please give it the permission I mentioned above ^^

[wide gale]

Thx

Done

[limber portal]

no problem

[pale oasis]

Hello, how can I ensure that only the person who opened the ticket and the assigned ticket handler can see the ticket? As the server owner, I currently see all messages, but I want to change that.

[limber portal]

Hey, the server owner can always see all channels. That’s a discord feature and is unchangeable.

[pale oasis]

Oh...

[jade topaz]

Why this doesnt show the name who trying close the ticket?

[limber portal]

Please try the {user} variable

[jade topaz]

Thanks

[jovial flame]

Is there a quick way to backup a ticket before clicking the Delete button?

[jovial flame]

I want to delete the ticket so that other administrators do not have notifications on multiple channels for already resolved tickets

[limber portal]

Hey,

If you press the transcript button, it will be tranceipted to your transcript channel where you can access a copy at any time

[past vine]

when using the key code, it gives the error An error occurred ( 0x80002003 )?

[jovial flame]

Cool, and can I backup the messages on the dashboard?

or somehow download them to my computer?

[limber portal]

Hey, can you send a screenshot please

[jade topaz]

Hello everyone, previously our closed tickets would be automatically moved to the "close" category. Why aren't the closed tickets being automatically moved to the "close" category now? Where is the problem occurring? I couldn't find the function for automatic movement.

[limber portal]

Yes, you can download the html file

[jovial flame]

one at a time?

[limber portal]

Yes, there’s no way to automatically download

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^

[jade topaz]

Or, when I close this work order, the channel will be moved to the "closed" category？

[restive condor]

Hey there! Discord has a maximum of 50 channels per category. TicketTool limits it to 45.

If your category is full, tickets won't be moved to the closed category unless you setup Overflow categories

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[jade topaz]

I think it might be a problem with the server. I have found my answer, thank you everyone.

Thank you very much!!

[loud verge]

After some help. Is there a way for ticket that are submitted to be automatically to a spreadsheet???

[slender minnow]

It is not possible at the moment with Ticket Tool.

[loud verge]

OK. Thank you for letting me know

[iron night]

Gave +1 Rep to @slender minnow (current: #11 - 353)

[slender minnow]

Yw

[round igloo]

i am lvl 4 guild admin, how do i give someone dashboard role?

[restive condor]

Hey there! Dashboard > Server Configs > Dashboard Roles

[timber merlin]

hello team

after i request an payout in how mucg time i can start trading again?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hexed rivet]

How can I change this text?

[round igloo]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #28 - 124)

[restive condor]

Hey there! That can't currently be changed

You can suggest it in #💡│suggestions

[hexed rivet]

Ahhh, ok

[hexed rivet]

I have premium activated and I have a question, I used premium to make some changes to my server, if this premium ends, what happens? Are the things I made still there, but I can't edit them or everything will be deleted?

[restive condor]

Your premium features will revert to default.
The only thing that will remain will be your panel message

[hexed rivet]

With my premium I can edit more than 1 server, right?

[restive condor]

Premium subscriptions are per server, correct

[hexed rivet]

Can I edit as many servers as I want with 1 premium operating system?

[restive condor]

No, you will need one premium subscription per server

[fallen shoal]

hi. i was wondering if its possible to set a transcript for more than 1 panel... because its either that i cant or i just dont know how to, i need help

[restive condor]

Hey there! Yes, just go into each panel individually and select a transcript channel (Dashboard > Panel Configs > Transcript)

[fallen shoal]

perfect, i appreciate your support.

[restive condor]

Of course, no problem

[fallen shoal]

also one more thing..

the direct message transcript.. i cant toggle it on

it just doesnt let me do it

do you want me to screenshot it to avoid confusion?

[restive condor]

It's a premium feature unfortunately

[fallen shoal]

i see, well your support is still an outstanding feature here!

thank you once again

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #28 - 125)

[hexed rivet]

How do I buy more time with premium?

[restive condor]

Abre un ticket #🎫│make-a-ticket

[hexed rivet]

Do you know the payment methods?

[restive condor]

PayPal, BTC or LTC
You can also subscribe directly via Discord

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has do be done by us

[hexed rivet]

I go creat a Ticket

[humble sequoia]

━━ Lucca's inquiry has been moved to a ticket ━━

[zealous root]

If I'm using commands to create a ticket ($new), is there a way to specify which category they open in?

[wide pumice]

how to know when my subscription ends ?

[restive condor]

Hey there! They will open under whichever category your panel tickets are created under.
Dashboard > Panel Configs > Category

[restive condor]

Hey there! Are you subscribed via Discord?

$pc 572791456628998165

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @wide pumice. You have now been given the <@&535595160189403136> role!

Found 108 servers in total and 1 with premium and permission

[restive condor]

There's your premium role

[wide pumice]

thank a lot

[zealous root]

I have 2 panels, one for admin tickets and one for moderators. I'm not seeing a way to specify which panel to use

[iron night]

Gave +1 Rep to @humble sequoia (current: #15 - 296)

[restive condor]

You have selected a monitored channel to open Command Style Tickets (Dashboard > Panel Configs > Command Style Ticket)
If you have selected the same channel for both, please select a different one. Otherwise they'll always open under one category

[restive condor]

No worries, just to answer your question...
Did you subscribe via Discord?
What's your server name

[zealous root]

So I'd need an "admin" channel to get any $new sent there to open the ticket in the "admin ticket" category? And the same for moderators?

[restive condor]

That's right

[wide pumice]

i think throw website
server name: The X Designs

[zealous root]

Hmmm, not ideal (we have 8 panels for our server's needs and that'd be a lot of channels with very niche use). Thanks for the help though! It'd be great if we could specify the panel as an argument when calling $new

[iron night]

Gave +1 Rep to @restive condor (current: #27 - 126)

[restive condor]

Feel free to suggest it in #💡│suggestions
Alternatively, you could create a 9th panel and use that one to contact your members

[restive condor]

You are susbcribed via Discord, the subscription will keep renewing every month until you cancel it

[zealous root]

What do you mean exactly? Contact them about what?

[restive condor]

As in, have your normal panels for users to open tickets and have a 9th panel, just for your staff to contact users, with a message along the lines of ''a staff member has created this ticket on your behalf''. This wouldn't work if you only use your existing panels via the $new command

[wide pumice]

ok i get it 👍
thanks 🥰

[iron night]

Gave +1 Rep to @restive condor (current: #27 - 127)

[restive condor]

No problem