🆘│community-support

[strong relic]

It only rarley puts it at the bottom

[rustic gale]

#🎫│make-a-ticket and describe your case so we can take a closer look.

[strong relic]

alright

imma make one tomorrow when i wake up

[hasty gust]

Hello, is there any help in Arabic?

[pseudo ravine]

Yes, you can make an arabic ticket in #🎫│make-a-ticket

[mental lynx]

hello, i created a ticket panel for MM service for this game, and i wanted to make it so when someone claims a ticket, only people that can view it are A. ticket owner B. MM that claimed it, and C. STAFF. atm when someone claims only admin/claimer can view

[pseudo ravine]

Hey there. Is the STAFF role a Support Team Role?

[mental lynx]

what does the premium subscriber role mean

[pseudo ravine]

It means you manage a server that has Premium Ticket Tool

[mental lynx]

if i want to use premium in a diffrent server do i have to pay again?

[pseudo ravine]

Yes

[vague siren]

Friends, what should I do to set the ticket to close automatically after 1 hour?

[pseudo ravine]

Hey there. Do you have Premium?

[vague siren]

yes

[pseudo ravine]

Alright, go to the Dashboard > Panel Configs > Automation > Add Automation > Make it like this

[vague siren]

thank you brother

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[vague siren]

Does this setting close 1 hour after the user's last message or 1 hour after the ticket is opened?

[pseudo ravine]

after the last message sent in the channel

You can make it so it's only the Ticket Owner, or the Support Team, or Anyone's last message

[vague siren]

oh okey bro thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome

[tawny tundra]

does anyone know which discord bot will automatic ghosts ping a member in specific channel when they join my server

[wet dove]

How do you put a ticket on your own server??

[hardy dust]

I did everything on dashboard and still not

Should I kick and add again?

Nahh I miss old one

I will use Tickets bot

I miss this old TicketTool so much

[hardy dust]

Woah bro

I can't use ticket bot too

[hardy dust]

I will use TicketTool but yh without transcript 😒

How this is gonna help my server support

Without transcript

[civic wagon]

Please make sure that you've setup the transcript channel for the panel you're trying to create the transcript. Furthermore feel free to open a ticket from #🎫│make-a-ticket so that the support team can help you out

[hardy dust]

They says transcript with premium right?

[civic wagon]

Transcript is not a premium feature.

[hardy dust]

But someone says that

[civic wagon]

Auto transcript saving is, or if you want it to DM the user

That is prem

[hardy dust]

So should I kick the bot and add him back?

So transcript can work

[civic wagon]

No. That won't change anything. As i said, make sure you've added the transcript channel for the panel under which you're opening the ticket.

[hardy dust]

I did add transcript and trying like 10 times and didn't work

[civic wagon]

Could you please share a screenshot

[hardy dust]

When I press the transcript button

[hardy dust]

Ok wait

Wait

I just kick him and add him back

It now work

[civic wagon]

I guess that solves it then.

[hardy dust]

They should give me Admin rn

[hallow owl]

And debug wasn’t your first thought?

[jade topaz]

Hi

[humble sequoia]

@ancient plaza, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[silver hound]

For some reason i cant use setup command or any other command on this bot. It always says application did not respond

[lunar solar]

Hi please run /debug in the same channel

[silver hound]

It still says this

[lunar solar]

That’s fine let me take a look

[lunar solar]

You need to give ticket tool the following permissions:

[silver hound]

Tysm it worked

[hardy dust]

W TicketTool

[jade topaz]

!invites

[rose radish]

I am a little confused how to add a user to be able to open a ticket, can anyone help?

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[rose radish]

I am surprised I must be missing something. I have the ticket all set up, but users can't open the tickets for some reason.

nvm

It was an outside issue, solved

[gilded verge]

use commands on #🤖│bot-spam, not here

[jade topaz]

sorry

[hardy dust]

Is there TicketTool Prefix?

[lunar solar]

$

[hardy dust]

Ok ty

[iron night]

Gave +1 Rep to @lunar solar

[proven vault]

Won't let me manage the panel message or the embed creation on the dashboard. i've tried two different devices and dashboard website, and it still won't let me type in those sections, but will let me type in others... 😭

[civic wagon]

Hey, panel raw message is a premium feature. However, you should be able to edit the embed description for the panel

[candid oyster]

I Need A Arabic Support Please

[pseudo ravine]

Hey there. You can open an Arabic ticket in #🎫│make-a-ticket

[candid oyster]

I Cant

[pseudo ravine]

Why not?

[candid oyster]

Oh Sorry

Before 5 Minute i Cant Its Say Intrecation Failed

[pseudo ravine]

No worries

[candid oyster]

Im not Subscribed At Premium Why I get The Premium Role?

[pseudo ravine]

If you manage a server that subscribed to premium, you will also receive the premium subscriber role

[candid oyster]

I Didnt Have Any Server With It

[pseudo ravine]

You have at least one that does, otherwise you wouldn't have gotten it

[hardy dust]

I'm not using a commands to fix that

Cus it will be the same

[jade topaz]

Yo does anyone know how do I change the "you don't have permission to use this" text to something else? thanks for any help

[candid oyster]

You Have Adminstrator?

[rustic gale]

Not possible sadly

[austere forge]

this option is not changeable

[rustic gale]

Poor fellow's getting bombarded with mentions

[vital pulsar]

What does shards do?

[rustic gale]

Each server is allocated to a shard

If the bot goes offline in a shard, it might stay online on other shards

That way, only the servers on that one shard lose service, and all other servers can continue using the bot.

[mortal violet]

I have a ticket I deleted an hour ago and it’s still there how do I fix this?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[oblique sail]

سلام عليكم

[pseudo ravine]

يا

[wind hornet]

وعليكم السلام ورحمه الله و بركاته ، تفضل كيف اقدر اساعدك؟

[lethal spade]

Is the bot down? We are having issues

[austere forge]

what's your problem?

[ruby geyser]

hey! I can't seem to change the image with link, it won't let me

everytime i try to delete the text, it just won't 💔

[pseudo ravine]

Hey there. Which embed is that for?

[ruby geyser]

sorry wym? 😭

[pseudo ravine]

What message is that?

[ruby geyser]

message??

sorry if i'm being difficult

[pseudo ravine]

Could you send a screenshot of the whole page instead?

[ruby geyser]

yus hold on!

OHH I KNOW WHAT YOU MEAN, IT'S PANEL MESSAGE

like that

i don't get why it's not letting me change it

[pseudo ravine]

Have you had premium before?

[ruby geyser]

yes

wait is this only for premium members?

[pseudo ravine]

You need to have premium in order to change the text, yes

[ruby geyser]

oh dang

thank you that solves my problem 😃

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[lethal spade]

Interaction is failing, can’t reply to tickets says we don’t share a server (I’m staff) and some are frozen just blank not responding

[pseudo ravine]

Could you please run the /debug command in that channel and send the link it gives if you receive one?

[jade topaz]

can someone teach me how to make a dropdown with my ticket message please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pseudo ravine]

@jade topaz Read this ^

[golden crater]

How do I get tickets when they open to say it’s a certain ticket? Say If I got a panel up for a rule break ticket, it just opens as “ticket-001 for example-“, I want it to say rulebreak ticket, so then when they press the other ticket option, which is general ticket, I want that to say general ticket when they open. Help?

[rustic gale]

?

You can set up ticket names for each ticket type in Panel Configs -> Ticket.

[zenith turret]

Does ticket tool work for people who join my discord through patreon? If I invite someone in the server, the ticket tool works but someone who connects to my discord through patreon they bypass the ticket. Just FYI My patrons are given a role upon entry automatically because of patreon

[outer flare]

I already invited the bot to my server but when I click the ‘Manage’ button for the server, it won’t redirect me to the next page

[rustic gale]

What do you mean by “ticket tool works”? What exactly fails for those users?

[zenith turret]

So when patreon users connect to my discord, all my channels are visible to them. The ticket tool doesn't stop them like a regular invited person into the server

[rustic gale]

Ticket Tool isn't a permission management bot.

Whatever's stopping people from viewing your server when they join, it's not Ticket Tool.

I recommend taking a look at your server's permission setup and new member workflow.

[zenith turret]

Got it

[rustic gale]

If i had to guess

Your server's everyone role doesn't have View Channels, but the patreon role does

[zenith turret]

Mmm, i'll check that

[outer flare]

?

[pseudo ravine]

Hey there. Could you please run the /debug command and send the link it provides?

[outer flare]

https://discordapp.com/channels/509192800865353738/662692902245498910/1133211842630660156

[pseudo ravine]

It looks like you don't have the required permission, follow the embed below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top left corner on the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[outer flare]

So how do I increase my level?

[pseudo ravine]

Either the server owner or an admin with administrator permissions need to add your role as a Dashboard Role

[outer flare]

How will that be done please?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 25, 2023, 1:50 AM

[outer flare]

Okay thanks

[harsh lava]

Hello!
Is it possible to have tickets auto populate the name of the person that opened th ticket rather then have a number?

[pseudo ravine]

Hey there. You can change the name of the ticket when it gets created if you have Premium

[jade topaz]

Can someone help me if wont let my members of my community creat a tickets it’s saying “you don’t have permission to do this action “

[pseudo ravine]

Hey there. Can you go to the Dashboard > Server Configs > Blacklist Roles > Send a screenshot please

[frigid crow]

what did i done wrong

[gilded verge]

im not sure what you mean, please specify your question

[jade topaz]

i want like 3 selections on one panel

is that possible?

[old steeple]

Yes, it is possible.

Check #🆘│community-support message. You can add sections by clicking on Add Item as how shown in the image.

If you're wondering how to add buttons instead of select menu. You can do that in the Panel section at Panel Configs menu.

@jade topaz ^

[granite pier]

#1133340848969498675

[still ermine]

Help me

[silk roost]

How do I reply to the ticket

[restive condor]

How can I help?

[still ermine]

How make ticket

[restive condor]

In here?

[still ermine]

Y

[restive condor]

If that's a yes, head over to #🎫│make-a-ticket

[civic wagon]

Could you please elaborate

[still ermine]

How

[silk roost]

Like someone needs help or something I can I reply to the ticket and help them

[civic wagon]

In this server? Or your own?

[restive condor]

You can use whichever button fits you best

[silk roost]

My own

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[civic wagon]

Refer to the embed above ^

[silk roost]

?

[silk roost]

For say if someone is having trouble verifying and they make a ticket I would I Tell them what to do would I just dm them or can I reply to the ticket like modmail

[civic wagon]

If they make a ticket, you should be able to respond to them in the ticket itself

[silk roost]

So I just type in the channel that’s it

[civic wagon]

Yes

[silk roost]

Thanks

[flat flint]

Wsup

[still ermine]

Please help i don't speak English

[civic wagon]

What language do you speak?

[still ermine]

Indonesia

[civic wagon]

Bantuan apa yang Anda butuhkan?

[still ermine]

Bagaimana mana bikin tiket

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Click on the + or in the Create button
4. Fill in the blanks
5. Create the panel

[civic wagon]

Pertama, Anda perlu membuat panel. Lihat pesan di atas untuk itu.
Setelah itu Anda perlu "send" panel ke saluran teks. Anda harus bisa membuat tiketnya.
Jika Anda masih menghadapi masalah dengan bagian mana pun, silakan bagikan tangkapan layar dan jelaskan masalah yang Anda alami.

[glossy creek]

(╯°□°)╯︵ ┻━┻

[tulip apex]

Hey guys. I just discovered this tool. My friend sent me good examples of how to set up the ticketing but I need help with creating this type of panel. Anyone can help me? I have screenshots

How would I go about creating this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tulip apex]

okay so each of these is a panel then

[timber kernel]

Yes exactly. Create a panel for each button you want to have.

Then attached them to the first panel.

[tulip apex]

thanks gonna try. and how did they modify the ticket itself to be like this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[timber kernel]

Here you go.

[tulip apex]

cheers let me try!

[timber kernel]

[polar saffron]

How do I let the administrators see if the ticket is open or not?

[blazing siren]

Hi. I have question about channel renaming. We have panel with opening name general-[numer] and closed name close-general-[number]. If we change name by command durnig ticket for example to membership-[numer] when we close ticket it chage to close-general-[number] or will stay at mebership-[number]?

[hardy viper]

how to send webhock message after opening ticket through ticket tool

[tulip apex]

is there some kind of character limitation here? i cant type any more

[timber kernel]

The free version is limited to 250 characters.

[tulip apex]

i am in a 7 day trial though

i managed the forms, but this is how it looks when a ticket is created.

i didnt get the info from the form

[timber kernel]

Please open a ticket and we will help you in more detail.
#🎫│make-a-ticket

[tulip apex]

will do, for now would like to set up the ticketing first 😄

would you happen to know why the ticket is not showing the form data?

or do you want me to make a ticket for that?

[harsh breach]

Hello! can i see partners of TicketTool?

[torpid yew]

Hello 👋 I need some help with a ticket, so I want the ticket message to ping a specific role when someone creates it, for example if I make a ticket and in the ticket message it pings admin role etc, how do I do that?

@scenic plinth

[pseudo ravine]

Please don't mention the support team

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[torpid yew]

Alright, sorry my mistake didn’t know.

[pseudo ravine]

No worries, just note of it for next time

[torpid yew]

Will do

[craggy geyser]

We do not have a public list. Why would you like to see them?

[icy hinge]

i need help!

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[icy hinge]

i need help with what happens when i become premume for 7 days what happens when that ends

[civic wagon]

All the premium features will stop working. Lets say you setup the claim feature, it will not show up anymore.

[icy hinge]

how do i keep it?

[civic wagon]

However if you post panel messages with characters > 250, they wont be deleted

[civic wagon]

By buying premium.

[icy hinge]

how?

[civic wagon]

You may also get premium through voting

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[icy hinge]

how do i vot1!

vote!

[civic wagon]

Run the /vote command in #🤖│bot-spam

[icy hinge]

then i get it for free?

[hardy dust]

.

[icy hinge]

so i thought it waws free

[pseudo ravine]

Do you need any support for Ticket Tool?

[civic wagon]

Through voting, it's free.

[icy hinge]

yaaay

[hardy dust]

How to make a channel catgory ticket, like when someone create ticket the channel go to catgory

[pseudo ravine]

You can go to the Dashboard > Panel Configs > Category > Set a Category Opened/Created

[hardy dust]

Another tickets?

Like I choose the too thing? One to catgory and two one to catgory?

[icy hinge]

can u help me get it to free?

[pseudo ravine]

You can set a category for each ticket created for each panel

[harsh breach]

there's no reason, just i want to see

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[civic wagon]

You're using the wrong command. It's $vote or /vote

[pseudo ravine]

@hardy dust Read this ^

[hardy dust]

Hello?

[icy hinge]

then what

[civic wagon]

Then read what it says and follow it.

[hardy dust]

Ok

[icy hinge]

anything else?

[civic wagon]

Nope.

[icy hinge]

so how do i know if i got it for free?

[icy hinge]

so i dont get it for free streaght away?

[fallow ingot]

No, you have to wait until you have 6 days worth of votes before you are eligible to claim.

[icy hinge]

errr

[austere spruce]

How can I fix the bug of not being able to play trios

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[civic wagon]

@austere spruce

[austere spruce]

tell me

11290a-f4d3-11ed-a05b-0242ac120003 my ticket

[pseudo ravine]

We cannot help, we are not Epic Games

[austere spruce]

but the launcher is yours

[rustic gale]

No it's not. We're Ticket Tool

[austere spruce]

how can i ask for help

[hardy dust]

This is how rewards me

[pseudo ravine]

You will need to give Ticket Tool the View Channel permission inside the category

[hardy dust]

Ok

[hardy dust]

TYSM

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[hardy dust]

I will if I have questions or problem

[pseudo ravine]

[jade topaz]

I need advice what should I do for partner ship requirements

[rustic gale]

For Ticket Tool? Partnership applications are currently closed

It will be announced in #📣│server-news when they're open again

[jade topaz]

@old steeple

sorry

im confused

[old steeple]

You've already pinged me. Anyways, you haven't set the panels. If you don't know how to create panels, head to the Panel Configs menu, at the top you'll see a small plus (+) icon.

[jade topaz]

oh ok

thanks for helping me

[hardy dust]

How to make when the user not opened a ticket don't see these catgory

[rustic gale]

That's already how they work

You can only see them when they're empty because you can manage them

regular users can't see them unless they can see a channel in it

[hardy dust]

Ok ty

[iron night]

Gave +1 Rep to @rustic gale

[hardy dust]

Do everyone role need to be X or ✓ on catgory or they already still work

[rustic gale]

Neutral should work

[chrome parrot]

Hey! Is there a way I can have a second button that will make tickets go into anotehr category?

Or something similar to doing so

[surreal charm]

i have a question, in a server they have the not set up with an embed, now i've looked on the dashboard i have no idea where or how to set that up, everything else im gucci with

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[wild spire]

@chrome parrot see up

[wild spire]

hey 👋🏻

wdym with “not set up with embed”? got a screenshot?

[surreal charm]

i meant they have it set up, i really should of proofread that.

[wild spire]

and do u mean the panel message or the ticket message?

[surreal charm]

This, if that's what it is

[wild spire]

oooh dropdown menu

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[surreal charm]

i feel like such an idiot 😭 asking for support, when i work in one, cheer's homie. ❤️

[wild spire]

anytime

[chrome parrot]

ah gotcha, ty

[iron night]

Gave +1 Rep to @wild spire

[jade topaz]

Why is the form not working

[jade topaz]

Hey

[wild spire]

whats the error youre getting?

[surreal charm]

Right.. me again, i've done the drop down, but it still gives me the standard embed, i probably not done something 😃

🥴 this is where i did somethign wrong

[rustic gale]

Did you enable the switch at the top that says enable select style?

[surreal charm]

😭 no now i have

im such small brain, thank u outsider ❤️

one last thing, to get the ticket to be named to the name of the drop down menu, what would i need to do there/

[rustic gale]

?

You mean the tickets (channels) themselves?

That's not possible without premium

[surreal charm]

ye, so if i click BO2 it would name it BO2 ect.

[rustic gale]

Just sort them into categories

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[surreal charm]

right, if i get premium it will name themselves right?

[rustic gale]

No, if you get premium you can set up custom automatic names

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[surreal charm]

Oh even better, it works for each panel correct sir

[pseudo ravine]

ماذا تقصد ب "رئيس"؟

لا تحتاج إلى أداة Premium Ticket من أجل الحصول على Select Menu

[wind hornet]

إبتع خطوات الي فوق و بتقدر ولا بيحتاج منك نسخة مدفوعة يا بعدي، في حالة واجهتك مشكلة تقدر تجي هنا وبساعدك يا بعدي.

[pseudo ravine]

Please don't interrupt if someone is helping

[wind hornet]

You are using the translator and you did not understand what he said 🤨

[pseudo ravine]

Still does not mean you can interrupt

[wind hornet]

And i only explained to him the purpose because the translator gives you the answer in Arabic, but i used the general language to help him more clearly

[pseudo ravine]

There is still no need to interrupt

[wind hornet]

and i helped him because from the above words i see there is a mista

[fallow ingot]

@wind hornet Regardless of whether the person providing support speaks the same language as the user or not, you should avoid interrupting and instead, politely ask if you can assist by mentioning your ability to speak Arabic.

[wind hornet]

Alr. But i wasn't aware that there are such rules like this. as in other support servers i know they strictly prohibit providing assistance in a language other than your native language or the languages you are proficient in. And i can see above that there is some confusion in the communication between the client and the person responding 😄

[lament sandal]

@wind hornet Is a trusted person, I taught him some things about Ticket Tool and I wanna see him help some people hoping he can become a part of our team one day.

[gritty pier]

Is there an option that when the user opens a ticket, a message is sent automatically?

[fallow ingot]

This is not a feature right now but I believe it has been suggested.

You could create a custom command (tags) which your support team are able to send.

[rustic gale]

A message is sent where?

[gritty pier]

inside the ticket that has been opened

[rustic gale]

That's what the bot already does by default

it's called the ticket message

If you're not seeing a ticket message in every ticket, something's wrong

[gritty pier]

No, I need a normal message

like this we are typing

[rustic gale]

With premium you can disable the embed and hide the buttons

Well, you can hide the buttons without premium as well, but you can't disable the embed without premium

[gritty pier]

you didn't get me

[rustic gale]

No i didn't. Please clarify

[gritty pier]

This message that I wrote. I want the bot to send one like it, but a big one so I can't put it above the embed or in it. So I wanna it to send a message automatically like I sent. Did you get me?

[jade topaz]

Hi

ticketool down for anybody else?

[rustic gale]

With premium you can send longer messages.

[rustic gale]

It shouldn't be. Are you getting any errors?

But no @gritty pier There's no way to make the bot send an automatic message after the ticket message itself

[gritty pier]

ok, Thanks for your help

[iron night]

Gave +1 Rep to @rustic gale

[stiff anvil]

Hey there, quick question. I have 2 admin roles that basically have the ability to open more than one ticket. I have a role that doesn't have administrator permissions, is it possible to increase the limit for that role?

(The current default limit is 1 ticket per person)

[jade topaz]

nvm

[rustic gale]

Panel Configs -> Limits

you can set up roles that bypass ticket limits

you can't set different limits for different roles though.

[stiff anvil]

Perfect, exactly what I was looking for. Thank you.

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[grave sky]

why do my new tickets not go into the category?

am i on the right option?

[pseudo ravine]

Hey there. Are you on the correct panel?

[grave sky]

Not sure, this is the panel i'm on

[pseudo ravine]

Which panel is #ticket-0450 from?

[grave sky]

Not sure

i assumed the category bit was for all tickets

[pseudo ravine]

Make sure all of the panels have a category set

[surreal sluice]

Oi

[pseudo ravine]

Do you need any support for Ticket Tool?

[grave sky]

attached the panels & they still don't go into the categories, is this the one you meant?

nvm that's the wrong bit

how do i set categories for panels? i thought that's what the category bit was

[pseudo ravine]

From here

[grave sky]

Ohh found it

Ok i set all three of them to put new tickets into the category, but they still don't

[pseudo ravine]

Current tickets won't move into the category, it will only apply to newly created tickets

[grave sky]

ye

i opened a new ticket to test it, didn't go into the category

[pseudo ravine]

Hmm, I would make a ticket in #🎫│make-a-ticket and have a Support Member assist you. Perhaps they can find the issue better. Sorry I couldn't be more of a help

[grave sky]

np

Also what are the requirements for partner? my server's 15k members

[pseudo ravine]

Applications are closed

[grave sky]

oh ok

[pseudo ravine]

أين تريد وضع الإيموجي؟

يذهب حيث يقول "emoji"

تحتاج إلى الحصول على معرف الرموز التعبيرية. قم بتشغيل الأمر /id في الخادم الخاص بك وقم بلصق المخرجات التي ترسلها أداة Ticket Tool بالكامل

ستحتاج إلى إضافة رمز تعبيري داخل مربع النص عند تشغيل الأمر

[forest otter]

how do we make it auto delete?

[pseudo ravine]

Hey there. Are you referring to it auto deleting after clicking the Delete button?

[forest otter]

so i did the $ca cmd

where it asks the user if it wants to delete, but i want it to auto delete after transcripting

[pseudo ravine]

Go to the Dashboard > Panel Configs > Transcript > Auto Save Transcript > Set it to Deleted

[forest otter]

and also, how do we disable staff commands sending?

[pseudo ravine]

What do you mean by staff commands?

[pseudo ravine]

الصق ذلك في المنطقة التي عرضتها سابقًا

[pseudo ravine]

Go to the Dashboard > Panel Configs > General > Disable Two step Ticket

[forest otter]

still wont delete

[jade topaz]

So in the form option when people types in it i dont know where to see it

[pseudo ravine]

It applies to newly created tickets

[jade topaz]

how do u create a ticket link thingy

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[pseudo ravine]

@jade topaz Read this ^

[pseudo ravine]

Hey there. Can you elaborate on what you mean?

[jade topaz]

Oh

[jade topaz]

I did that already

The messages the guys sent still didnt pop up

[pseudo ravine]

Did you enable the bottom one?

[jade topaz]

Fk i didnt

Thanks

[little spade]

If discord disables your account, does it mean your banned?

[pseudo ravine]

In my opinion, it’s the easiest way to do it. But there is another way to do it

[jade topaz]

??

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[pseudo ravine]

Yes

[little spade]

That’s crazy

[pseudo ravine]

You will have to add {create.form.1} and so forth with the amount of questions you have inside the Ticket Message

Or enable the setting I showed

[rustic gale]

{create.form.1}

not reason

[pseudo ravine]

oops, my bad

outsider

[strong relic]

how long will it take for the ticket bot to update permissions to a new role?

[strong relic]

when i add a new role to support team on dashboard

[civic wagon]

It won't update the already existing tickets. You can create a new ticket and test and see

[strong relic]

same wtih closed ticket category?

[civic wagon]

Yes, existing tickets won't update.

Unless you manually edit the channel permissions for those roles to view them

[strong relic]

Okay yes it worked but i tested a bit and when a ticket opens the role can see the ticket category and same with closed, but when i close the ticket the ticket category dissapears, same when with closed if i delete the ticket

and i have edited the category perms to make the role see the category all the time but its still hidden

[rustic gale]

That's not related to Ticket Tool.

Ticket Tool does not manage category permissions in any way.

But having said that, the only way to grant a user permission to always see a category, whether it's empty or not

is to grant the user the Manage Channels permission in that category

Which you likely don't want to do.

@strong relic

Also @civic wagon permissions also update if you close and reopen the ticket.

Or any action that manually causes the ticket status to change

[jade topaz]

It’s been two weeks and no one solved my problems with the account that doesn’t work I talk with everyone and it still no one answers me

[lunar solar]

Yes because we provide support for Ticket Tool

You’re in the wrong Discord

[jade topaz]

Where I can find help?!

[lunar solar]

No idea, google it

[grizzled plover]

Is there a way the bot can "delete all closed-ticket channels"?

[civic wagon]

Nope. But it can delete all tickets, closed and open, by using /purge

[split sentinel]

i even gave ticket tool admin access

[wild spire]

panel configs > buttons > create ticket.

Your emoji format is either invalid or u put text in the emoji button field.

[brazen pewter]

PLEASE HOW DO I REOPEN A CLOSED TICKET

THIS IS URGENT I GOT BANNED FROM A GAME AND IT HAS ALL THE EVIDENCE FOR MY UNBAN THERE PLEASE

would it show the list of previous tickets?

and you choose which to open?

are you dumb

its closed

im asking how to reopen it

[civic wagon]

Please be courteous towards users especially who are trying to help you.

[civic wagon]

You cannot unless someone from the support team does.

[brazen pewter]

could you help me then please?

[civic wagon]

Not this server's support team, the staff from the server that has your ticket.

Just to make sure, you're talking about a ticket which was made through @pseudo glen, correct?

[brazen pewter]

whatever this one is

[civic wagon]

Ask the staff of that server to re-open the ticket in that case.

[brazen pewter]

it says ticket deleted

[civic wagon]

Unless a transcript was saved, the contents cannot be retrieved

[brazen pewter]

can you enter the server and check rtranscripts

[civic wagon]

No.

[brazen pewter]

we will give you perms since you are premium user

[brazen pewter]

why? it wont take long at all

[civic wagon]

We're not allowed to do so.

Transcript is saved in a channel. There's nothing we can do from our end either.

If it's saved, you should be able to look at it just fine

[brazen pewter]

how do you save it

@civic wagonand doesnt the bot keep logs of EVERYTHING

i mean you should right?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[civic wagon]

refer to the embed above ^

[robust dust]

Is there a way to automatically close a ticket after 12 hours of no response?

[pseudo ravine]

Hey there. You can set an Automation for that if you have Premium

[autumn nexus]

How do I reopen a closed ticket?

[timber kernel]

/opencommand or click the reopen button if you have it enabled

[autumn nexus]

Is it possible for me to see the history of open tickets?

[timber kernel]

If you not created a transcript of them, then not.

[jade topaz]

I need help.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I don’t know how to setup ticket tool so the message I’ve setup is in the channel I want it to be.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[jade topaz]

I need help, I don’t know how to setup ticket tool so the message I’ve setup is in the channel I want it to be.

[pseudo ravine]

Read this ^

[jade topaz]

Will it work on mobile?

[pseudo ravine]

Yes

[jade topaz]

Are you a support team member?

[pseudo ravine]

No, but I'm a proficient, and this is the community support channel

[jade topaz]

Ok.

[vital bobcat]

Hello, is there a way to make Ticket Tool work through DMs rather than creating a private channel for the person opening the ticket? Similar to how modmail works where there's a channel but only whoever is responding can see it and then the ticket creator just receives a DM from the bot

[opaque drift]

Does anybody know if I can stop tickettool removing a regular user from a ticket when it is closed? We use the thread tickets and I have tried changing some of the settings when tickets are closed so users can still see it but it doesn't work, I think those settings are for when you use channels for the tickets. I want the user not to be removed from a closed thread ticket so I can close it without having to wait for them to see the response.

[wild spire]

unfortunately its not possible without creating a private channel.

With premium u can make the bot send a DM when a ticket opens/closes. But thats more so a notification rather than how modmail works

[wild spire]

permissions are not changeable in thread style.

[narrow nova]

Hello! Does your bot integrate with Slack? I would like to setup a slack notification everytime a ticket is created.

[opaque drift]

Thank you for the reply 🤝

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

our only integration is with a roblox bot

im not very familiar with roblox so i’d have to see which one 😂

[tranquil vigil]

What command can I use to let other people close tickets?

[wild spire]

$close

Enable it in command configs.
If normal users need to be able as well, just disable support team only

[jade topaz]

@wild spire

How to enable form in tickets

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[high elm]

will someone help me? the point is that when I want to create a ticket and then send it as if to the server, it shows me this:

[rustic gale]

Do you see an error message appear on the channel?

If so, what does the error message say?

If not, try sending the panel with the /panel command.

(it asks for an ID, that's just the number of the panel as seen in the dashboard)

Using /panel you should see an error message. Tell us what it says

[high elm]

failed to send: access denied (ticket tool doesn't have permission to view or send into this channel)

[rustic gale]

Do you see an error message appear in the channel, on Discord

not the error message from the dashboard

an error message in the channel

[high elm]

I'll post what it says in a moment

[high elm]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[rustic gale]

«Invalid emoji»

This means that you entered into an emoji field something that the bot doesn't recognize as a valid emoji.

Which emoji field? It depends on what's the action that causes the error message to appear. It's usually the Create Ticket button, or a dropdown emoji field if you're using dropdowns.

Why doesn't the bot accept it as valid? That depends too. It's possible that

• you wrote text there, instead of an emoji (or in addition to an emoji)
• you entered a custom emoji code incorrectly
• you entered a code for a custom emoji from a server that the bot is not a member of
• you're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

In this case, yes, it's likely the Create Ticket button emoji

[high elm]

thank you i tried to do it for 5 hours and you helped me in less than 20 min xd

[rustic gale]

👍

[daring fable]

hello how can i do like this stuff

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[surreal charm]

Hi, me again.

Is their away to add a role for the ticket so when it's opened we get pinged?

[teal grail]

This is wrong

That say " Bellow you'll find 4 menus"

But they only have 3

[restive condor]

Hey there!
Dashboard > Panel Configs > Messages > Edit ticket message > Include <@&roleID> in the message to ping roles

[restive condor]

Hello! I'd recommend you report this to someone who has actual permission to edit that message.
Best way would be by opening an english #🎫│make-a-ticket

[surreal charm]

it didn't work sadly 😦

[restive condor]

You forgot the & sign after the @

[surreal charm]

OH YEAH

[surreal charm]

ty vm sir

[iron night]

Gave +1 Rep to @restive condor

[restive condor]

No problem, have a nice day

[vernal igloo]

anyone knows why my ticket bot doesnt reacts everytime i use an /

[pseudo ravine]

Hey there. Do you receive an error saying The application did not respond?

[vernal igloo]

Yes

[pseudo ravine]

Could you please run the /debug command?

[coarse sphinx]

guys ?

how i can change the picc in primume ?

[pseudo ravine]

Hey there. What picture are you referring to?

[vernal igloo]

It still says application did not respond

[pseudo ravine]

No worries

It's missing these permissions inside the channel you're running the commands in

[vernal igloo]

How do i fix this?

[pseudo ravine]

Give it those permissions inside the channel

[mild robin]

Anyone have any idea why its not giving perms for listed support team roles to see tickets? Only creator and server roles with admin privileges are able to see tickets.

[vernal igloo]

Done it but still doesnt works

[pseudo ravine]

Could you rerun the command?

[pseudo ravine]

Hey there. Do you have multiple panels?

[mild robin]

We have two, but both have desired roles in support team.

[vernal igloo]

Already done it multiple times on 2 accounts

[pseudo ravine]

Inside the newly created ticket, could you please run the /debug command and send the link it gives?

[pseudo ravine]

It's still saying that Ticket Tool does not have the correct permissions

[vernal igloo]

Fixed it thanks

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[jade topaz]

so the ad on top.gg claims that this ticket bot can do suggestions is that true?

i looked through the docs but could not find much relating to making this work

[pseudo ravine]

Hey there. It means that people can open a ticket to discuss a suggestion, not that it actually does suggestions

[jade topaz]

ah ok all good still a great bot i just seen a bot that uses a ticket system to send suggestions to a certain channel and thought this could do similar thanks again m8

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[sturdy glen]

how to i select what roles can see the ticket

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[civic wagon]

Refer to the embed above ^

[cunning goblet]

How do I change what it says when the ticket is made?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[civic wagon]

Refer to the embed above ^

[cunning goblet]

Okay! Thanks

[foggy whale]

/help

Help

How to fix

[humble sequoia]

@foggy whale, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[foggy whale]

Plws help

[civic wagon]

«Invalid emoji»

This means that you entered into an emoji field something that the bot doesn't recognize as a valid emoji.

Which emoji field? It depends on what's the action that causes the error message to appear. It's usually the Create Ticket button, or a dropdown emoji field if you're using dropdowns.

Why doesn't the bot accept it as valid? That depends too. It's possible that

• you wrote text there, instead of an emoji (or in addition to an emoji)
• you entered a custom emoji code incorrectly
• you entered a code for a custom emoji from a server that the bot is not a member of
• you're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[foggy whale]

How can i fix it

[civic wagon]

Please read this whole

[foggy whale]

I chose the ones on it

no customs

[civic wagon]

Is this happening when you're trying to send a panel?

[foggy whale]

It happens when i push send

[civic wagon]

Could you please share a screenshot of the button emoji from the dashboard

[foggy whale]

i dont under stand, what emoji?

[civic wagon]

Head over to Dashboard > Panel Configs > Buttons > Create Ticket > Edit Button and share a screenshot of that page

[foggy whale]

Shows this

[civic wagon]

You need to remove the word Test from there since that field can only contain an emoji and not any text.

[foggy whale]

OH

Ive been putting stuff like Support in it

[civic wagon]

The Button Text field is where your "Test" goes rather than that long sentence

[foggy whale]

IT WORKS what text field?

[civic wagon]

Just below the Button Emoji, there's Button Text

That is what appears on the button

[elfin breach]

I want to have ticket categories, like: Billing, Report a user, Bug Reports, etc. So a ticket must be one of those, and a user can just click a button for those. I found this but theres only 1 button there and I cant see how to add more

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[civic wagon]

Please refer to the embed above ^

[foggy whale]

Thank you so much

Help

How to create a drop down box

for ticket choices

Help

[elfin breach]

How do I make the bot send the message with the buttons? so i can have it in my #rules channel

[civic wagon]

Refer to the embed below.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[civic wagon]

Do you want to display rules and such or users to create tickets?

[elfin breach]

i want the message from the bot, with the buttons, to be in my #rules channel for users to click on

[civic wagon]

And after clicking, they create a ticket?

[elfin breach]

yea

[foggy whale]

I dont under stand the drop down style

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[civic wagon]

@elfin breach ^

[elfin breach]

ahh thanks

[civic wagon]

What exactly?

[elfin breach]

thanks @civic wagon

[iron night]

Gave +1 Rep to @civic wagon

[foggy whale]

I just have no clue...

[civic wagon]

Try following the steps here, starting from Enabling Select Style.

If you're facing any issue specifically, you can let know here

You can find the option to enable Select Style from -

Dashboard > Panel Configs > Dropdown Style > Select Style

@foggy whale ^

[foggy whale]

ok

im enabled slected style

[civic wagon]

Read through the Dropdown Editor to get better understanding of it

[tranquil schooner]

How much is the prime version?

[gilded verge]

$5,99 /month

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[jade topaz]

Is there a way to make it so only a specific person can claim a certain ticket?

[tranquil schooner]

Credit?

[sudden stirrup]

we don't Support Credit's This Coin To any Bot's we don't accepting , we accepting PayPal, BTC or LTC Only

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Claim Ticket

[jade topaz]

Thank you

[gilded verge]

im not sure what "credit" means but these are two ways to pay for premium:
1. if you want to buy via Discord, you can choose any method Discord allows you to
2.as one of the users said, possible with PayPal/BTC/LTC

[north cobalt]

???

@gilded verge

[wild spire]

please dont ping people

[north cobalt]

okey

[lone summit]

Is ticket tool down!??!?!

[wild spire]

I’m checking status atm.
Please give me a second but yeah it might be

jeeeep its glitching

[warped hornet]

💀

[jagged tundra]

Same

[jade topaz]

same

[royal plaza]

Same

[jagged tundra]

Bot going haywire

[frail cloak]

what is this ?

[honest prairie]

It's a general problem they will fix it as soon as possible

[sudden stirrup]

and me

[candid brook]

[lone summit]

#📣│bot-news message

[tame notch]

What's this?

[royal plaza]

We don't now

[frail cloak]

?

[marble berry]

I came here for the same thing

[tame notch]

We all

[jade topaz]

WHAT IS GOING ON ??????????

[marble berry]

what is ticket tool doing, he does this everywhere

[royal plaza]

Last 5 days Discord do a lot of trobles

[tame notch]

I think bot is hacked

[onyx sedge]

[timber kernel]

We are aware of the problem, we are already working on it.

[jade topaz]

crashed not hacked 0-0

[sudden stirrup]

i think this problem Only some servers experience

[tame notch]

OK thx

[frail cloak]

WTF

[sudden stirrup]

this crazy

[iron night]

Gave +1 Rep to @timber kernel

[wild spire]

https://tenor.com/view/calm-simpsons-stay-calm-alert-gif-12957154

[urban robin]

Hey ! What's happening ?
What's that message that Ticket Tool say for each message in a channel that isn't a Ticket Tool ticket ??

[wild spire]

The developer is looking into the bot outage.
The System Failure message should be fixed soon.

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

Hey everyone! We are aware of the bot being offline or spamming messages. Our developers are currently working to identify the issue and we will have updates when possible!

Please remember direct messaging team members during this time is prohibited. Refer to #📣│bot-news for updates.

While you wait, here is a Pikachu

[solid stream]

About two hours ago some of our servers went down due to a router issue from our hosting provider OVH.
After some time I've managed to get it fixed, everything should be online in the next 30-40 minutes.

#📣│bot-news

[scenic plinth]

Both bots should be fully functional at this time. Please report any issues you are experiencing and our support team will assist you as soon as possible. Please do not ping or direct message them for any reason, especially as it is early in the morning for most of our team.

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[jade topaz]

How do I change the name on my Ticket?

Hello!! May I privately speak to a moderator or anyone else who handles server bans? I couldn’t find a ban appeal form, but this is a more ‘special’ case anyway, and there isn’t a ticket category that really suits what I need. Dm me if possible, thanks!^^

[civic wagon]

You may create a report ticket from #🎫│make-a-ticket

[jade topaz]

ty! <3

[dreamy tiger]

I bought a tickettool premium code, where do I put it to get it?

[gilded verge]

you bought premium via Upgrade button on Discord, right?

[dreamy tiger]

Who can i incte bot

I have reedem who can i invite

[sick gorge]

Hi, question! I tried searching in the settings and on the wiki but I'm probably using the wrong terms/words. We run a ticket system for our MC discord to report stuff or request help, however people can just open 1 per time, I wanna set this higher, or unlimited even. Can someone point me in the right direction? I feel like its something so simple but I just didnt drink enough coffee 🙂

[gilded verge]

ah that's what you meant...
since you redeemed key, you already have activated premium for your server, something is wrong?

[solid wadi]

#🎉│giveaways

[gilded verge]

that's not the question for support

[dreamy tiger]

@gilded verge

[gilded verge]

please don't ping, just ask what you need

[dreamy tiger]

I made redeem, but how do I get the premium boot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[dreamy tiger]

Where is the costume of the list

[pseudo ravine]

Hey there. Is it the same panel that they’re getting the error message?

[sick gorge]

Yes lemme get the error!

[pseudo ravine]

I know what the error is, I just want to know the context

[gilded verge]

i don't understand what you mean but...
in server settings you can change to premium bot and invite

[pseudo ravine]

Go to the Dashboard > Panel Configs > Limits > Tickets Open > Open tickets each user > Increase the amount

[sick gorge]

Omg amazing! See i knew it was somewhere so simple i just couldnt find it! Thank you!

[dreamy tiger]

Where @gilded verge

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[gilded verge]

please check again because it's there where you are now

but if you don't see it, change your browser 🤔

[dreamy tiger]

Why?

[gilded verge]

probably missing permission, please run /debug on your server *with premium bot

[dreamy tiger]

Look

[gilded verge]

are you sure you switched to premium bot?

[dreamy tiger]

Aha ok

Can you help me to change avatar bot @gilded verge

[gilded verge]

whitelabel is not available yet and please stop pinging

[smoky shoal]

someone kicked the premium bot now cuz of that incident

how do i reinvite premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[wicked stag]

why when sombody open ticket in my server they dont have permision to see the message history

?

[gilded verge]

Panel Configs->Permissions->Edit opened Ticket Owner Permissions->there you can set

[wicked stag]

thx

[iron night]

Gave +1 Rep to @gilded verge

[dreamy tiger]

Who can i get anther botten @gilded verge

[gilded verge]

stop pinging ;-;

i don't understand your question, try again

[jade topaz]

brought my first premium waiting for the billing team so happy !

[jade topaz]

not 2 interrupt or be rude, but i don’t think they speak very good english

[teal grail]

Did you want another button?

[dreamy tiger]

Yep

[teal grail]

Ok

Do you prefer to speak in English or Arabic?

[dreamy tiger]

Arbic

[teal grail]

إنشاء لوحة تحكم أخرى

[dreamy tiger]

كيف اضيف لها زر ثاني

[teal grail]

.

[dreamy tiger]

من موقع ولا من ديسكورد

[teal grail]

موقع

[dreamy tiger]

تمام

[teal grail]

+

الآن تكوين في خيار التذكرة

[teal grail]

اختر اسمًا

[teal grail]

.

[dapper bramble]

Hey guys, I paid for premium already and invited the premium bot but why it asking for requires premium from dashbpard

[teal grail]

How come you still don't have the premium position?

[teal grail]

هل قمت بتكوين نفسك في خيار التذكرة؟

[dreamy tiger]

لا

[sour pond]

اقدر غير صورة التيكت بريميوم ؟ @teal grail

[pseudo ravine]

Hey there. Could you go into the dashboard and send a screenshot of the premium status?

[dreamy tiger]

شتسوي هنا

[teal grail]

لذلك تكوين

[sour pond]

مايردون تيكت

[teal grail]

لا

[sour pond]

ليه اذكر اني قريتها بالمزايا

[pseudo ravine]

Did you buy through Discord?

[teal grail]

حسنًا ، سأرى ولكني لا أعتقد ذلك

[dapper bramble]

Only owner of server or the person who bought premium will get premium role here?

[pseudo ravine]

Anyone who manages a server that has premium gets the role

[dapper bramble]

Not me server owner did. I am Admin and manager there

[teal grail]

Yee

[pseudo ravine]

But the subscription was bought through Discord?

[dapper bramble]

Exactly thru discord

[pseudo ravine]

Is @humble sequoia in the server?

[dapper bramble]

Yes

[dreamy tiger]

@teal grail

[teal grail]

هذا غير ممكن ، لكن يمكنك إضافته إلى الاقتراحات _ #💡│suggestions

[teal grail]

"Attached Panels"

[pseudo ravine]

It seems like Ticket Tool did not find a server that has premium. Are you 100% sure Premium Ticket Tool is in the server?

[teal grail]

لكن انتقل إلى اللوحة حيث تريد إضافة الزر

[dapper bramble]

Yes

[dapper bramble]

Status changed now

[pseudo ravine]

Great

[lunar parrot]

Is there a way to bypass channel/thread creation and instead post as a message into a given channel?

[pseudo ravine]

Hey there. Could you elaborate a bit more?

[dapper bramble]

Hey guys would help me with this?
From which option I can set multi tickets under same panel like this

Multipanel form tickets

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lunar parrot]

I'd like to bypass creating a channel, and instead have one channel where tickettool responds with a new message. The goal is to use tickettool to duplicate the information into Jira via the embed message. The service I'm using just looks at message in one channel and not categories.

[pseudo ravine]

and instead have one channel where tickettool responds with a new message.
For what exactly?

[uncut wren]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[pseudo ravine]

You already have a support ticket open, stay in there

[uncut wren]

I'll ask extra
i'm on pc and it gives me this message

[pseudo ravine]

You already created a ticket, wait there until a support member can assist you

[nimble nest]

Anyone what on earth this might mean?

[pseudo ravine]

Hey there. There was an issue earlier that was resolved, you may delete the message from your server

[lunar parrot]

This isn't with a sassy tone, but the goal is to use tickettool to duplicate the information into Jira via the embed message. I'm not sure how to rephrase this. :/

[pseudo ravine]

Yeah, like I said earlier, I'm pretty sure this isn't possible unfortunately

[lunar parrot]

was this directed to me? I'm not seeing that message

[pseudo ravine]

Oh sorry, I thought I sent the message, but it was only in my head 😭

[lunar parrot]

I need tickettool to put the response in one channel, as a message, rather than creating a new channel with a new message.

in the same way it responds in a channel with the trasnscript

[pseudo ravine]

But yes, that's not possible unfortunately. It has to be in a newly created channel

[lunar parrot]

even if I set the name of the channel to the same channel?

can I ask what happens when I have a distinct same of channel?

instead of {user} - {COUNT} ?

[pseudo ravine]

All new created tickets are channels, even if there is a channel with the same name

[lunar parrot]

I forgot to say:

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[jade topaz]

this keeps popping up

not sure what to do

[rustic gale]

It's happening right now?

[jade topaz]

yes today

[rustic gale]

How long ago?

[jade topaz]

hmm

the whole day

[rustic gale]

When was the last one?

[jade topaz]

well 3 happened at 10:57am in the pic. It's 17:44pm atm

[rustic gale]

Then it's nothing to worry about

There was a glitch

The developer solved it

It shouldn't happen again

[jade topaz]

ah thank god

[blissful grove]

hi how do you make it so people with certain roles can open tickets but not everyone?

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel Configs > Buttons > Create Ticket > Allowed Roles & Disabled Roles

[blissful grove]

ok thank you 🙂

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[blissful grove]

1 more question. 1. Can you make the bot auto send the transcript without premium?

[pseudo ravine]

No, that requires premium

[blissful grove]

ok thanks

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[dreamy tiger]

.

[celest turret]

i got like 200 ticket opened on my server

how to mass delete em all ?

[fallow ingot]

You can use the /purge command (server owner only)

[restive flame]

How do I cancel the subscription?

[naive ridge]

Hey, in logging ticket created, message contains only username, not dc id, can we activate it or is there not this feature, if not, it would be great if you add it.

[stray bobcat]

@restive flame

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1690538760:R>
<t:{!time?m=-43200}:R> ➞ <t:1690452360:R>
<t:{!time}:R> ➞ <t:1690495560:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[jade topaz]

is there any guide on custom commands how to use it? like maybe a video guide or anything

[restive flame]

ty

[iron night]

Gave +1 Rep to @stray bobcat

[green citrus]

if i wanted to rename the ticket once the command is ran how?

[jade topaz]

why aren't these parts comming up when using the command in my discord?

owh, no field title that might be it

[cedar folio]

Hello

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[pseudo ravine]

@jade topaz Read this ^

[pseudo ravine]

Hey there. Unfortunately you cannot change ticket names when using custom commands. You will need to use the /rename command

[queen prawn]

How can I do ticket channel

[pseudo ravine]

Hey there. Are you referring to sending the panel into the channel?

[pseudo ravine]

Hey there. Did you need any Ticket Tool support?

[queen prawn]

Like make a ticket

A Chanel

[pseudo ravine]

In your server?

[queen prawn]

Yes

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Make sure Ticket Tool is setup first ^

[queen prawn]

Yeah which command I use

For start if am done

[pseudo ravine]

To create a ticket?

[queen prawn]

Yes

[pseudo ravine]

You will just need to click on the Create ticket button

[queen prawn]

No how to start then if I’m done with set up

[pseudo ravine]

If you want to create a ticket on someone's behalf, you can run the /new command

[queen prawn]

Like make a ticket

[pseudo ravine]

Yes, just click on the Create ticket button and Ticket Tool will create a ticket

[queen prawn]

CAn u do or

It for me please

[pseudo ravine]

No

[foggy lava]

hi, is it possible when someone open a ticket make a sequence of questions every time there is an answer?

[civic wagon]

It'll be somewhat difficult to achieve if you want this to be automatic + it requires premium.
However you can make custom commands on Ticket Tool. Though that'll require someone to send those commands in the ticket whenever there's an answer.

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[sage ferry]

Hey guys. For some reason my ticket tool stopped moving closed tickets to closed tickets category this morning

It renames them to closed though... any idea what's up?

[timber kernel]

How many tickets you have atm in the closed category?

[sage ferry]

A lot.

[timber kernel]

50 is the limit by Discord.

More is not possible and the bot can not move it.

You can configure a second category. Then it will use this if the first is full.

[sage ferry]

Okay, thank you.

thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

[serene frigate]

Hello what command to create ticket tool?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[civic wagon]

Please refer to the embed above ^

[serene frigate]

Oh so it's in your link?

[serene frigate]

Do you get paid for this?

[civic wagon]

Pardon?

[civic wagon]

huh?

[serene frigate]

Do you get paid for being moderator?

[civic wagon]

No, it's a volunteer position.

[serene frigate]

Oh ok

Thanks btw

Thanks @civic wagon

[iron night]

Gave +1 Rep to @civic wagon

[jade topaz]

comment on n'a une fennec gratuit

[robust sandal]

How you don't have a free Fennec

French (fr) → English (en)

[lethal vigil]

Hello there

how do I make it so specific ticket types via dropdown open in specific folders

[civic wagon]

Do you have the dropdown set?

[lethal vigil]

Yeah

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[civic wagon]

Refer to the embed above ^

[lethal vigil]

How do I do the third step

like how do I go to the specific panel settings

and then make specific support roles and category for it

[civic wagon]

Panel Configs > Selecting the panel from the drop-down

[lethal vigil]

oh, thanks so much didn't saw that lol

also, one more question

how do I make it without the embed, and for it not to say general support

but only a dropdown

[pseudo ravine]

Hey there. Hold your cursor over the embed message, you should be able to see an X to the side, click that and it’ll remove the embed

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pseudo ravine]

Also, please don’t mention anyone for support

[low mortar]

I can't find the ''Dropdown Style''

[pseudo ravine]

It’s the 3rd one under Panel Settings

[low mortar]

Thank you so much, i found it.

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[spring thistle]

how to delete the timeout from channel being renamed too quickly

[pseudo ravine]

Hey there. You cannot remove the timeout, it's due to Discord ratelimits

[spring thistle]

how about if i disabled enable claim name

would it work?

[pseudo ravine]

No, there is no way you can remove the timeout

[spring thistle]

ight, how i make the ticket owner cant close the ticket?

[pseudo ravine]

You can go to the Dashboard > Panel Configs > Buttons > Close Ticket > Support Team Only > Make sure it's

[gleaming vine]

If a server has disabled their ticket transcripts being sent in DMs to the ticket opener (or if a person has their direct messages disabled), can the ticket opener still find their transcript somehow/somewhere?

[civic wagon]

Nope. Unless a staff member provides it to them.

or they have access to the transcript channel but that's something you wouldn't want i guess

[gleaming vine]

Not a good idea to do yeah. Thanks.

[lunar parrot]

Is there a place in the Dashboard to see any currently open tickets? Or is it reliant on them being in just a category?

[pseudo ravine]

Hey there. It's reliant on them being in the category

[lunar parrot]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

hi how do i mention a role when i open a ticket

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[civic wagon]

Use the role mention format from the above embed and put it in your Ticket Message

[jade topaz]

Hello, email support is not responding. I want to delete my account, the account was opened by the studio, I don’t know the email and password from which the account was opened, but I can provide a photo with a face and documents to prove that it’s me

[civic wagon]

@primal dune please do not share personal information. We do not require any of it.

[civic wagon]

This is Ticket Tool Support. We cannot help you with your issue.

[jade topaz]

what to do where else can i write to close my account soda

[civic wagon]

We do not know. But this isn't the place for it.

[finite lagoon]

toda vez que vou criar um painel para colocar tickets no servidor, eu clico no servidor que eu quero adicionar mas a janela "atualizou" e depois continuou na mesma coisa (não consigo abrir um painel)

[robust sandal]

Every time I create a dashboard to put tickets on the server, I click on the server I want to add but the window "refreshed" and then continued on the same thing (I can't open a dashboard)

Portuguese (pt) → English (en)

[noble flame]

hey! how can I add a role (on the dashboard) so they can see tickets that are closed?

[civic wagon]

Is the role added in Support Team?

In any case, you can manage these permissions from -
Dashboard > Panel Configs > Permissions

[noble flame]

Oh my gosh...

didn't remember it was that easy, thank you! The thing is I didn't remember how to, since I configured it a long time ago

[civic wagon]

@finite lagoon Only server administrators or roles with dashboard permissions can access the dashboard. Ask your server admin to add your role under Dashboard Roles. This can be done by -

Dashboard > Server Configs > Dashboard Roles

[finite lagoon]

eu tenho o mesmo cargo do dono do servidor

[robust sandal]

I have the same position as the server owner

Portuguese (pt) → English (en)

[noble flame]

Well, just one more thing, please. I have two roles in the "support team roles" section, but I just want one of them to have the permissions to see closed tickets. Is there a way to do that? (with exclusively one of them)

[rustic gale]

You don't.

Tell the server owner to make a dashboard role for you.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 28, 2023, 5:49 PM

[rustic gale]

Make one of them an additional role instead

[hollow reef]

Hello. Could you please explain me, why can I not change the panel message?

[hollow elm]

Hello. New here, but not really new to the tool. I am having an issue where I am not able to get into the "Manage" panel for a server that I have confirmed I have "Manage Server" permission on. It is in my dashboard as a server with Ticket Tool, and the tool is in the server with its custom permissions role. It just redirects me back to the manage-servers page.

[civic wagon]

Panel raw message is a premium only feature. You should be able to edit the embed description however

[civic wagon]

Make sure your role is under the dashboard roles.
Dashboard > Server Configs > Dashboard Roles

A server admin should be able to add it there

[hollow elm]

Sounds good. Thank you!

[slim sail]

@mystic hound

if I buy a "premium" membership with the Ticket Tool bot and configure the ticket on my server with the Premium benefits once it isif I purchase a "premium" membership with the Ticket Tool bot and set up the ticket on my server with the Premium benefits once myif I purchase a "premium" membership with the Ticket Tool bot and set up the ticket on my server with the Premium benefits once my "premium" expires The ticket already placed on my server will continue with the Premium configuration?

[rustic gale]

Don't ping staff

[rustic gale]

When you lose premium the premium features will become disabled.

[slim sail]

Oh ok sir, sorry