🆘│community-support

[peak crescent]

YesI want to clear all my history

[gray stirrup]

Just delete all of your panels, should be a red button labeled "Delete"

[peak crescent]

oh right, I'll check

[ebon belfry]

how do i get the bot to ping staff roles everytime someone opens a ticket?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

@ebon belfry ^

[round falcon]

More specifically, go into panel configs, "ticket", "Message ticket", and put that role mention into the "Message content" spot it's the big part at the top, not in "embed editor"

[ebon belfry]

ty

i put the role ids and its not pinging them its showing up as numbers

[round falcon]

Is that the preview? It won't show up in the preview

[ebon belfry]

wym preview?

o ye thats the preview

[round falcon]

Nevermind not the preview, if you're doing that type then you need to use <>, not {}

{} is if you're doing numbers only

[ebon belfry]

ahhhh ok

[round falcon]

Try that out and it should work

[ebon belfry]

worked thanks

[round falcon]

Sure thing

[ebon belfry]

do yk why i cant copy id of anything when im server owner?

but i can on my alt acc

[round falcon]

You need to be in developer mode on discord

Go into your settings, go to advanced, enable developer mode

Your rank/permissions/owner status has nothing to do with it

[ebon belfry]

ty also is there a way to log scripts i wanna keep track of how my mods are doing

[round falcon]

Uh yeah you can go into the transcripts section and do what you want from there

Just select a channel to log them to and you can go back to view them any time

[ebon belfry]

ight bet

[round falcon]

Yep yep

[keen lava]

Hello! Is there a command to see effective people in a channel?

Seems like sometimes when I remove a role there are still people in the ticket, even though there is no other roles attached to it that they have.

[round falcon]

Remove a role from what? The bot's config or the channel itself

I may have to go before I can fully answer you, if so I apologize

@keen lava

[keen lava]

All good @round falcon from the ticket itself

I use $remove <role> but they can still be in it for some reason

[round falcon]

To answer this part no, you can check the channel's permissions setting to see exactly what the channel is doing. That may give a bit more insight on what the issue is

[keen lava]

Gotcha, thank you!

[round falcon]

I recommend using /remove, more reliable I think, also if they have two roles that are allowed into tickets then you may have to remove both

[keen lava]

That's the weird part, pretty sure they don't but I will double check

[round falcon]

What's the exact context? Why are you removing a specific role manually?

[keen lava]

(not my discord server)

But essentially players open tickets for a group to apply, but sometimes we use the tickets for other reasons

Certain people need to be removed from specific types of tickets due to the nature of the ticket

We are in the process of trying to get the administrators to revamp the ticket system

[round falcon]

I see, well you can use the multipanel feature to make more specific tickets, it would add multiple buttons that can have different permission based tickets depending on the button pressed

It's what my network uses, could be useful for you too

[keen lava]

Absolutely, would love if they would move over to the multipanel

it is very helpful. I will see if I can convince them lol

[round falcon]

Sounds good, it's as easy as copy/pasting the one panel they already have, modifying the messages and permissions, and attaching it to the main one

Not quite sure why /remove isn't working for you, the permission settings of the channel could show you what's happening, but I recommend multipanel or just making more ticket types in general

[abstract socket]

How much is premium

[prime trail]

Hello

[hot sage]

Hi

[gilded verge]

5,99$

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[stiff anvil]

Small question, I've made a form.
How do I display it in the ticket opened?

Currently, it just sends the message ticket, with nothing else.

Ah nevermind, had to enable this.

[trim iron]

Hi

I recently paid foor contract deployement and after paying 0.1ETH as fees, it shows payment is successful but i have to start deploying again

Kindly help with the matter''

[stiff anvil]

Whatever that means, anyway I keep getting this error:

Is Ticket Tool down?

[trim iron]

Yo? Anyone there from community support?

[timber kernel]

Please run $debug in the support channel on your server, so we can check permissions.

There is no outage at the moment of ticket tool.

[timber kernel]

Yes Hello 👋

[stiff anvil]

https://discordapp.com/channels/509192800865353738/662692902245498910/1082568604421201941

[timber kernel]

This looks fine. Please open a ticket via #🎫│make-a-ticket
We need to investigate it further.

About what exactly you are talking?
We don't offer contract deployment. This is the support server for the Ticket Tool Bot.

[trim iron]

Nft-Inator sent me to your server. Seems like there's a confusion

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[timber kernel]

True. You are wrong here. We cannot help you with your issue. Sry.

[trim iron]

Oh, I see. Thanks for your time though!

[iron night]

Gave +1 Rep to @timber kernel

[winter stag]

Hey, I am using tickettool for an educational use-case: students ask for help with a problem by opening a ticket and a support agent comes to help them. I am interested in collecting the data from what students fill out in the form to be able to track the frequency and types of problems they are having. Does anyone know the best/easiest way to do this?

[somber meteor]

hey just wondering if anyone here knows if it's possible to get information from the form response and then parse that to do things like add a user, i'm code savvy but can't seem to find a variable anywhere that references forms or their responses

[jade topaz]

https://discordjs.guide/interactions/modals.html#building-and-responding-with-modals

should contain all you want to know

https://i.imgur.com/sNuaJlh.png

[somber meteor]

how would apply that to the ticket message

can this code be run directly from the ticket message or will it require a custome command

[somber meteor]

so it looks like the getTextInputValue funtion has to take in a Id of type string, what would that be for the ticket bots form just "form1"?

or would that be the Questions title

[weary lynx]

how do i select the place where ticket channel appears

[somber meteor]

panel configs > Category

[weary lynx]

how to ping a role when someone opens a ticket

[round falcon]

Right here my guy

[weary lynx]

thanks

[round falcon]

Of course

[somber meteor]

while your here @round falcon mind helping me with my issue haha

[round falcon]

What's up

[somber meteor]

trying to read the string vaule of the form response and then parse that as a tagable username either from Id or string match to make it easier for the officers in my channel to without needing to use slash commands

essential they hit create and then the enter the UserId or the user name and the ticket adds that person

[round falcon]

I don't think that's a possible thing currently

[somber meteor]

right

so in the ticket message you cant use normal java script

[round falcon]

Not that I know of, either way you can't run commands when it opens I believe

You could talk to someone on the support team, maybe I'm wrong, but I've never seen that used before

[somber meteor]

yeah guess i will wait to hear back from them

[round falcon]

Sure thing

[supple spear]

why i can't send panel

[jade topaz]

How do i add another button to a panel

[jade topaz]

The bot doesn’t gave permissions

[round falcon]

Panel configs, panel, multipanel

Then resend or update it

[abstract socket]

Can the ticket tool profile be edited with premium?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[jade topaz]

hi !
if i buy the premium for 1 server only, another member can manage the paiement or me only please ?
Thanks !

[rustic gale]

Only you.

[jade topaz]

Thanks i'm gonna buy now ! 😄

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Why hi have this message please ? I have the premium in the bot ^^'

[wild spire]

Can you run $debug somewhere in your server where TT has access too?

[abstract socket]

Is there a refund policy?

[jade topaz]

I have ctrl + r my discord and now its good but now, i dont have access for premium room here ^^'

[wild spire]

I couldn’t detect any premium on your account here

[jade topaz]

Wut ? 😮

[wild spire]

https://docs.tickettool.xyz/general/refund-policy

[wild spire]

Can you open a ticket real quick in #🎫│make-a-ticket French or English, ça me manque pas

[abstract socket]

It’s saying I need to login to the subscription thing

I tried my discord email and it wouldn’t work

[wild spire]

Have you subscribed to premium before?
If yes via chargbee or discord?
If no, you need to sub via the bot profile

[abstract socket]

It’s my first time but I want a refund because mee6 premium just added a ticketing system !

[abstract socket]

I bought it through discord

[wild spire]

ah for refunds you’ll need to open a billing ticket via #🎫│make-a-ticket

[minor stirrup]

hi

how i can create this ?

[minor stirrup]

(buttons set ) ?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[minor stirrup]

ok

[hollow notch]

Not finding good info on character limits in the FAQ, Docs, etc. Seems weird this potential premium perk is so vague.

Ticket message has 250 character limit either way?
Ticket embed can go >250 characters with premium only?

[gray stirrup]

Not sure about ticket messages, but ticket embeds can go >250 characters with premium as you said.

[wild spire]

About +- 4000 characters with premium

[gray stirrup]

For both messages and embeds?

[hollow notch]

thx, my feedback to devs would be yall should specify this perk. the vagueness is turnoff for me but I'll trial and see about premium 🙂

[wild spire]

Embeds I’m sure (4096 to be exact).
Messages I have never bumped into any maximum

[gray stirrup]

Odd, you would think discord would somehow try to limit message lengths even for bots. Discord Bot Nitro? 👀

[wild spire]

Possibly! Not saying there isn’t any maximum 😂
Just haven’t found it yet.

[gray stirrup]

omw to paste an essay in a custom command

[wild spire]

https://tenor.com/view/lmk-let-me-know-ryan-gosling-ok-gif-4585037

[gray stirrup]

2046 chars

[wild spire]

Nice to know

[chrome pagoda]

I need help

[humble sequoia]

{argument.1}

We would love to help you, but if you don't tell us what you need help with we can't help you :(

@chrome pagoda

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[chrome pagoda]

I paid for the packs, I sent the receipt but so far it has not been released.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[swift estuary]

So I'm still having troubles with my messages being sent into the ticket bot I've done embed and just a regular panel message

[gray stirrup]

Send button doesn't work?

[swift estuary]

No I have the ticket bot in my server already but it's embedding the message when I open the ticket

[gray stirrup]

Can you elaborate

[gray stirrup]

So you don't want it to be in an embed?

[swift estuary]

I want it embedded

[gray stirrup]

That is embedded

[swift estuary]

That is another server that I'm not a mod in

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[gray stirrup]

Add an embed, and change whatever you need from there, there is also a helpful embed visualiser on the page.

[swift estuary]

So I've done that and this is all that I get

This is the panel message

And this is the message that I get for the in ticket panel

[gray stirrup]

Can you send a ss of your panel message page?

[swift estuary]

Yes

[gray stirrup]

Sorry i mean ticket message page

[hollow notch]

question, so I have a multipanel with buttons and I have both the original and the sub-panel at category "open tickets" and "closed tickets", but when I open a ticket it's going to the very top (not in a category) of the discord? any tips? When closed theyre going to closed tickets correctly, but not currently opening in the right one.

[swift estuary]

@gray stirrup

[gray stirrup]

.

[gray stirrup]

Can you send a screenshot of your Category Settings. Double check you put the right category for opened tickets

[hollow notch]

it was blank a bit ago, i added open tickets back, thinking i may need to re-send to get it to update?

[gray stirrup]

Click on Sync on the side bar

then test ticket opening again

[hollow notch]

thanks will test

[bronze pasture]

Sync or refresh ur page

[swift estuary]

@gray stirrup I want the embedded in the ticket

[bronze pasture]

Both work but sync is made for it and refreshing ur page not really 🤣

[gray stirrup]

yes, as i said before, send a ss of your ticket message page*

[swift estuary]

@gray stirrup

[hollow notch]

So the original button works in open tickets section but the new panel buttons I'd added at end not going to open tickets yet, do you think i need to sync each panel or does syncing do alll of them?

[gray stirrup]

How many panels do you have? Are you sure you edited the right one?

[gray stirrup]

You need to change the Category settings for each panel

[hollow notch]

they're all set properly

[swift estuary]

I have 3 panels for different things but yes it's for the right panel

[gray stirrup]

Oh, weird

[wild spire]

You’ve probably reached the max channel limit per category (50)

[hollow notch]

I've pruned it down prior to inquiry but will double check

[gray stirrup]

You have premium for that server? That's all i can think off from that screenshot.

You could also try syncing as well

[wild spire]

Try closing one ticket and see if a new one opens in the normal category again 👀

[hollow notch]

gonna make a seperate category for these and see if that helps, appreciate it

[wild spire]

you’re welcome

[supple elk]

hi when a new ticket is open. all the staff on my server see

you do not have permission to view the message history of #ticketxxxx

So sometimes they miss the first couple messages. its very strange. they also can not see the close or delete button.

I have read message history turned on for the category.

[gray stirrup]

Check your ticket permissions, Go to Permissions in your panel config and check staff team permissions

[supple elk]

ok

[gray stirrup]

By default, they should have access to message history unless you disabled it for an @everyone role or something

[swift estuary]

Not for this server I don't but I have it for my other server

[gray stirrup]

Well, you cant have long embed messages like that without premium

[gray stirrup]

Also, is this the panel message page?

[supple elk]

that fixed it. thank you @gray stirrup

[iron night]

Gave +1 Rep to @gray stirrup

[swift estuary]

Yes

[gray stirrup]

Right, can you send the ticket message page

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[gray stirrup]

There's your problem, you haven't edited the ticket message. Click the Embed editor and change it there

[swift estuary]

Oh I feel stupid haha

Thank you @gray stirrup

[iron night]

Gave +1 Rep to @gray stirrup

[swift estuary]

feeling stupid again how do i change the limit on the ticket bot

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[gray stirrup]

There's global limits, or panel limits. Panel limits are max no of tickets allowed to be opened per user per panel. 🙂

[swift estuary]

so i already have it set to 100 but it wont let me open another ticket

[gray stirrup]

Sync your changes, the button on the sidebar

[pulsar coral]

question: is it possible to have tickets have names of the person raising the ticket...instead of numbers?

[gaunt spade]

hello, I am trying to manage a server that I added the bot to and it is not letting me manage it. Every time I press manage server, the page just reloads.

[stray bobcat]

of course 🙂

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[stray bobcat]

You can use the variables

[swift estuary]

@gray stirrup

[gray stirrup]

you need to change any panel limits you set

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1678271860:R>
<t:{!time?m=-43200}:R> ➞ <t:1678185460:R>
<t:{!time}:R> ➞ <t:1678228660:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[gray stirrup]

Can be found in the Limits tab

[pulsar coral]

are only premium users allowed to edit this?

[stray bobcat]

Yes, Ticket names is a premium feature.

[pulsar coral]

oooh

[stray bobcat]

Premium features are marked with a diamond

[pulsar coral]

yep i guessed right...upgrade it is lol

[pulsar coral]

success...how do i categorise the tickets? i tried before but didnt work

[stray bobcat]

https://i.imgur.com/SeJQQl4.png 🙂

[pulsar coral]

yes, and then? lol sorry newb abit here

ive selected the support category but still doesnt open in there

[stray bobcat]

no worries 🙂 click that then you pick the categories

https://i.imgur.com/ew56c3l.png

pick the category you want from the dropdown

[pulsar coral]

yes. support category is selected but it doesnt open in there...is it because the ticket channel is in the same category?

all tickets are opened in no category at the top of the server

[swift estuary]

@gray stirrup thank you i just did the bypass

[iron night]

Gave +1 Rep to @gray stirrup

[stray bobcat]

Make sure your bot has permission to put tickets in the category.

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[pulsar coral]

okay many many thanks fam...appreciate it 🙂

[iron night]

Gave +1 Rep to @stray bobcat

[stray bobcat]

My pleasure!

[pulsar coral]

shall update

[gray stirrup]

[dire sierra]

When someone sends me a mention which label or tab do I find it in? When I want to respond to a message, how do I do that?

[spice umbra]

Where can I find images to use in the buttons

[covert swallow]

I recommend looking at https://support.discord.com for stuff like that

[covert swallow]

Google? the internet overall has a lot of stuff

Not quite sure what the question is, sorry

[jade topaz]

And I was looking for where I had posted this hahaha thanks for letting me know.

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

Np lmao, it felt like it was the wrong place but I wasn't quite sure

[jade topaz]

Tranks.

[humble sequoia]

━━ moved to ticket ━━

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[hexed shuttle]

@tepid siren this should help

[hexed shuttle]

I think the url from the title may help
https://docs.tickettool.xyz/dashboard/panel-configs/dropdown-style

[icy sinew]

How do I set up the bot? And set up the tickets

[hexed shuttle]

You head to the dropdown style, and then you add the panels you want in the dropdown

[hexed shuttle]

This has a message with the setup guide, #📂│information message

[pulsar coral]

It worked...tx very much

[icy sinew]

How can I name my ticket whenever I try it does not work

[rustic gale]

Please clarify. We don't have enough details to understand the issue

[icy sinew]

The title of the ticket I can’t change the name

[rustic gale]

Use the /rename command

[sand crane]

Hi, I have a question about the ticket display. Is there any way that I can hide tickets from others except the issuer? I am having trouble with too many tickets displayed on the channel, and other members find it challenging to locate the apply button.

[rustic gale]

By default, only the user and staff should be able to view a ticket.

If there's unwanted (non-staff) users able to view tickets they didn't create, they may have inadvertently been given permission.

[sand crane]

Thanks for the reply! Currently, only staff and the user who created the ticket can access the ticket and read it. But the problem is that everyone can see the log saying certain users created the tickets and time goes by the logs have been accumulated to the point where people have to scroll up a lot just to see the button for creating a ticket.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Consider setting up a logging channel that's separate from the channel with the Create Ticket button?

[sand crane]

Oh, my...That was the problem. Thx a lot!!

[iron night]

Gave +1 Rep to @rustic gale

[pulsar coral]

hello.
is it possible to create different button, for example general help, prize claims, collabs?

how can i do that?

[timber kernel]

You can attach multiple buttons to one panel. You can read here about it:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pulsar coral]

how do we create more panels?

[timber kernel]

Klick the green + on the right side

[pulsar coral]

ive done above steps...but nothing showing...am i missing something?

[timber kernel]

Have you send the "Main" panel again?

[jade topaz]

Hi,
how does the {create.form.x} work?

what im trying to achieve is displaying the results of the form without an embed

(for the use of an auto-responder)

referencing this

its not listed on the docs

[pulsar coral]

oops...i did not...newb here apologies...
thanks it has worked 🙂

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

👍

[warm grove]

If one pays for monthly premium, and then wants to switch to life time.

Do we need to fully wait out the month to do so?

And if so, when premium ends, will all our premium stuff vanish from the dashboard and we'll have to remake it all again, or will it be saved for when we get premium again?

ping me if you respond to this question please, otherwise I may never be able to thank you for the help

[slender minnow]

1. There is no lifetime plan
   2.Once it ends, your premium benefits will be disabled until you subscribe again.

[warm grove]

yeah which ever the longest was, been a while since I read what the plans were.

Thank you. 🙏

Got mixed up with which bot I was thinking of. Had mee6 premium plan in my head.

[icy sinew]

I meant this

[jade topaz]

After the ticket closed, I decided.
I want you to dump that ticket on the canal

[gilded verge]

if you see a shaded box then you need premium to change it

[icy sinew]

Ok

[karmic mantle]

Hello, I have a question for you, where can I edit this panel?

[north rover]

hello the ticket all can join it how to fix

[gray stirrup]

?

[north rover]

if the ticket opned it will be like normal channel how to make private

[gray stirrup]

Well it should be private by default, only ticket owner and staff team can see it

[covert swallow]

That message isnt editable

[jade topaz]

Hi all, quick question. Is there a way to restrict tickets access to one or two accounts without removing admins roles?

Trying to set up a ticket for staff applications but limit access to just server owners. Any assistance would be great 👍🏻

[covert swallow]

If the role has the administrator permission there isnt anything you can do, the administrator perm supersedes all other perms

[icy sinew]

Help

[covert swallow]

You need to resend the panel with the premium bot

[jade topaz]

@covert swallow thank you for the speedy response. I thought as much. I just thought it was worth the question

[iron night]

Gave +1 Rep to @covert swallow

[icy sinew]

Should I kick the other bot too

[covert swallow]

It depends on how you purchased premium

[icy sinew]

On the server

[covert swallow]

Through which bot

[jade topaz]

Hi how do i make ticket tool automatically give roles once a user makes a ticket

[gray stirrup]

Hiya, this can be done in the Ticket settings on the dashboard

[jade topaz]

do i need premium

[stray bobcat]

Click on the "Ticket" button on your panel. Please note that it is a Premium feature.

[gray stirrup]

^

[jade topaz]

oh

dang

can you change that 🙂

[stray bobcat]

Change what?

[jade topaz]

🙂

premium feature

jk lol

[stray bobcat]

lol, nope, sadly. You know, running servers for a bot is expensive. The bot is fully functional with the free plan, but some features are Premium only, such as this one. If the issue is cause you can't pay, there are ways to earn Premium credits for free (such as voting).

$vote

[balmy pendant]

is there a way of having the support team ticket controls removed?

[hexed shuttle]

You can disable the buttons

And that way the message should go only the message without the buttons

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[balmy pendant]

this one i believe?

[gray stirrup]

You can. Why you would want it removed though?

[hexed shuttle]

That's right

[balmy pendant]

not needed in my case

[gray stirrup]

Fair enough, keep in mind you have to give staff roles permission to use commands if you take this route

[balmy pendant]

as we don't claim tickets or any of that

have done! 😉 Ty for telling me tho!

[hexed shuttle]

Np

Give it a try just in case

[balmy pendant]

still this

[gray stirrup]

Try clicking Sync on your dashboard, and retry

[balmy pendant]

wait i think i have to delete all 3? 💀

[gray stirrup]

Did you do this for the buttons in question?

[gray stirrup]

yuh

[balmy pendant]

yeah i should have

am doing the delete button now atleast

well now i can't delete the ticket 👀

[cyan walrus]

Where can I see the correspondence of closed tickets?

[gray stirrup]

$delete doesn't work?

[gray stirrup]

You mean transcipts?

[balmy pendant]

that worked, but is there a way to have it auto delete upon closing?

[cyan walrus]

When the ticket closes, is the correspondence preserved somewhere?

[gray stirrup]

Pretty sure there is, although it is only possible with automation which is a premium feature

[gray stirrup]

No, no transcripts are not saved by ticket tool. You have to setup logs yourself

[balmy pendant]

Oh I see

So i basically have to have the delete button then or do the command?

[gray stirrup]

yeah

[balmy pendant]

atleast the buttons are gone 💀

[gray stirrup]

yeah lmao

[hushed zinc]

Is there a way for me to get a ticket completely deleted if i click on close

[balmy pendant]

oh ticket deleted itself now that i added delete button back 💀

[hushed zinc]

without going through the delete process

[balmy pendant]

Even better

[gray stirrup]

Oh lmao

don't think that's intended but atleast it works

[gray stirrup]

Yup, disable two step close in the general panel settings

[hushed zinc]

Tyvm

[gray stirrup]

then go to automation and enable show advanced automation then copy this:

(this is what you would do @balmy pendant if you had premium)

[hushed zinc]

no delay?

[gray stirrup]

Depends, do you want it to delete instantly or after a certain time

[hushed zinc]

Meh ill give it 5sec

Can i copy this? or do i do it for every ticket type i have

[balmy pendant]

Oh I see, well idk what happend there then but it fixed itself to look like this

[gray stirrup]

Every panel you have

[hushed zinc]

Damn.. >.<

Well tyvm ❤️

[rustic gale]

Disable Two Step Ticket in Panel Configs -> General
CC @gray stirrup just fyi

[balmy pendant]

Oh tysm!!!

[gray stirrup]

Oh neat, never knew this was an option

[sturdy frigate]

hi guys i had a question. So i have Ticket tool set up in my discord but i was wondering is it possible to have the tickets that are made to pop up like this?

right now when a ticket is made it pops up at the very top of the discord server which is very annoying and un organizing in my oppinion

is there a way to fix it to look like that image i sent???

[stray bobcat]

FYI you can have your tickets inserted in specific categories in Discord, so they don't "just stick to the top" https://i.imgur.com/1ho5Jxf.png

[sturdy frigate]

THANK YOU

[iron night]

Gave +1 Rep to @stray bobcat

[jade topaz]

fix?

[scenic plinth]

What are you trying to access?

[next oar]

Dear Greenville Team,

I hope this message finds you well. I am writing to inquire about the possibility of merging data from two of my Roblox accounts for Greenville.

I have been playing the game on two separate accounts, one of which has a significant amount of in-game currency and game passes, while the other has very little of either. As a result, it has become increasingly difficult for me to manage and enjoy both accounts as I am maining the account with very little in game currency and no game passes.

I would greatly appreciate it if you could merge the data from my two accounts, specifically transferring the in-game currency and game passes from my primary account to my secondary account. This would allow me to consolidate my progress and enjoy the game to the fullest.

Please let me know if this is possible and what steps I need to take to facilitate the process. Thank you for your time and attention to this matter.

Sincerely,

Shuaib

[scenic plinth]

Dear Sahuaib, you are in the wrong server, and we cannot help you find the right server.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

dashboard

fix?

[brisk dust]

need help

showing some error
Warning: Panel not found

[gray stirrup]

are you sure the panel exists? you may have deleted it accidentally

[jade topaz]

.

[scenic plinth]

Yes... what part of the dashboard...

And have you tried another browser....

[jade topaz]

yes

just dashboard

[scenic plinth]

What browser are you currently using.

[jade topaz]

chrome

[scenic plinth]

What is the URL you are trying to access and how are you attempting to access the page? (Ex, command?)

[jade topaz]

tickettool.xyz

[scenic plinth]

Well, I would presume you are trying to do so, but thats for generally everything.

https://tickettool.xyz/manage-servers

Try that link and see if anything different occurs.

[jade topaz]

same

[scenic plinth]

Do you have any plugins, extensions, or apps that intervene with your web browsing?

[jade topaz]

no treally

[scenic plinth]

What do you mean by not really?

[jade topaz]

its incognito, theres no extensions

[scenic plinth]

I have relayed your question in an attempt to get an answer, I believe I know what causes such, although I am not quite sure if you can implement a fix from your side.

[jade topaz]

okay thanks

[scenic plinth]

Not really a common error otherwise it would be presumably easier to understand and provide a fix for.

[scenic plinth]

It has been suggested to try this according to Cloudflare's support forums, although I am not guaranteeing 100% accuracy as it is a completely different support page.

https://community.cloudflare.com/t/this-challenge-page-was-accidentally-cached-and-is-no-longer-available/290519

[wintry lava]

Is this one right

[brisk stump]

can i buy lifetime subscription for ticket tool?

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 7
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[brisk stump]

mistake

[jade topaz]

I don't want to make the button for people to create a ticket

[lucid shell]

Can I make tickets be automatically deleted after a few days of inactivity?

This is how you can avoid Discord

[kind adder]

hello sir

[lucid shell]

hey

[kind adder]

why I haven't succeeded in kyc v2

[rustic gale]

Panel Configs -> Automation

If a message is not found, delete the ticket after (time in seconds)

[lucid shell]

I use premium for free
Will it return to the previous state after this period of time?
7 day

[gray stirrup]

It will just be disabled, nothing will be removed

[lucid shell]

i know
I meant the same

[gray stirrup]

Sorry, i don't get what you are saying

[lucid shell]

Can I get 7-day premium again?
for free

[gray stirrup]

No

[lucid shell]

nice

[lucid shell]

for what?

[gray stirrup]

The original question

[wheat torrent]

How can I choose the category to open the ticket?

[gray stirrup]

Panel configs > Category

[hushed zinc]

How do i put a diff img there, which website?

giving me that with imgur

[gray stirrup]

go to the imgur link and right click the image and click copy image link

[hushed zinc]

bet ty

[nova wharf]

That’s not possible.

[wheat torrent]

how can i invite the premium bot to my server ?

i just activate it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[slender minnow]

@wheat torrent refer above ^

[wheat torrent]

ok thx

[iron night]

Gave +1 Rep to @slender minnow

[wheat torrent]

how can i set a picture in the panel massge ?

[open rune]

@slender minnow

[slender minnow]

what?

Firstly, you are not allowed to ping (either as a cold ping or for support) as it is against the rules.

Second, invite the primary bot and run the bot switcher command

[wheat torrent]

🙂

[slender minnow]

if you click on the embed editor, you should find the option there 🙂

[open rune]

Ok thanks

[iron night]

Gave +1 Rep to @slender minnow

[wheat torrent]

i find it and i paste the link for the image but its not showing

[slender minnow]

use a direct url

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Mar 9, 2023, 6:18 PM

[wheat torrent]

oh ill try

its work

ok how can i do like this ?

more then option in one panel ?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

There you go.

[pine laurel]

how do i disabled opening a ticket for a certain role

[timber kernel]

Panel Configs -> Buttons -> Button Create Ticket
On the bottom you see Disabled Roles.

[open rune]

One ticket was opened, and this is what happened, why?

[timber kernel]

It is very likely a permission issue.
Please run $debug in the channel on your server.

[open rune]

I will try

[pine laurel]

thanks

[open rune]

Thanks

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

You are welcome.

[hollow gazelle]

What is that

Please help me

[gray stirrup]

You put in an invalid emoji

[coarse spruce]

is it possible to move a tickets category via command?

[rustic gale]

Sadly no

[coarse spruce]

👍

[candid summit]

how do i add a ticket support role a role that can overview tickets

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

[gray stirrup]

^ this is for overviewing tickets

[candid summit]

tysm

[gray stirrup]

In the same page you can add support team roles

[candid summit]

i jsut need a rolew to give staff so they can view tickets

[gray stirrup]

Create a staff role, then add that to the support team roles in the dashboard

go to panel configs > General

then add support team roles

[candid summit]

k ty

[gray stirrup]

nws

[simple breach]

Any support available?

[torn stump]

Anyone know if ticket tool can track how many tickets a staff member completes?

[rustic gale]

With premium, yes

You can view claiming stats in the dashboard

Without premium, sort of but not really

You would have to make sure tickets are always transcripted, and check the “Users in ticket” field.

[bitter goblet]

Hey

[runic sable]

Hello. I have the problem that both the ticket owner and the support team are not authorized to see the channel history. How can that be?

[ornate jay]

Head into Permissions > Everyone Role Permissions and check if the permissions are set up well over there

If everything is alright there try checking other permissions aswell, such as the ticket owner's or the support team's

[runic sable]

Thanks. I've done it now.

[ornate jay]

No worries

[boreal breach]

Failed to add Missing Permissions

How to fix this^^

[timber kernel]

When do you get this error?

[boreal breach]

While trying to add user to the ticket

[ornate jay]

Might be an issue with the bot's permissions. Check if TicketTool has got the proper permissions set up

[boreal breach]

It has all permissions

[wild spire]

could you run $debug in that ticket ?

[boreal breach]

https://discordapp.com/channels/509192800865353738/662692902245498910/1083648652725207040

[wild spire]

mhh were you trying to add a user manually yourself or were you using a command to add them?

[boreal breach]

Command

[timber kernel]

It should be a permission problem yes.
Please check this, we had a simliar problem here in the past:
#🆘│community-support message

It may help you too.

[boreal breach]

I just need to enable it too right?

[timber kernel]

Yes enable it and check again please.

[oblique mauve]

any one knows why i get this error?, its when trying to create a support ticket.

[ornate jay]

Looks like an issue with the button's emoji, though I might be wrong. However is ther any chance I could see the your Create Ticket button settings?

Also might be because of an issue with the form. And since you're typing Tux. Correct me if I'm wrong

[timber kernel]

It does not find the emoji you configured.
It could be out of sync with your server, so click the sync button in the dashboard and try again.
Or use: <:name:id> in the config instead of selecting one from the select menu.

[timber kernel]

You are correct. It should be someting with their settings in the dashboard (does not find the emoji)

[ornate jay]

Or maybe they used the wrong ID?

[timber kernel]

Could also be yes.

[boreal breach]

Ty it worked

[iron night]

Gave +1 Rep to @timber kernel

[ornate jay]

Try looking in Buttons > Create Ticket and see if you've used the emojo format properly

[timber kernel]

Nice 🥰

[oblique mauve]

fixed. after i disabled all button emojis, thanks

[ornate jay]

No worries.. Credits to @timber kernel though

[timber kernel]

Glad to hear it is working.

[oblique mauve]

thanks! @timber kernel and @ornate jay appreciate the support

[ornate jay]

Anytime

[jade topaz]

how do i make it work

?? pls help

[timber kernel]

You have any specific question?

[jade topaz]

yes how can i inject STMOD

[timber kernel]

About what are you talking exactly? You are here at the support server of the Ticket Tool bot.

[hollow ore]

Hi

@timber kernel

[timber kernel]

Don't ping staff please.

You need help?

[hollow ore]

Ok im so sorry 🖤

[hollow ore]

Yes
How if anyone open ticket how this ticket will be opened on catgory ?
Because i open Arabic ticket in this server and no one answer me

[idle flint]

Hi there, your ticket is there, one of the arabic support team will respond within 24-48 hours, as it says within your ticket

[timber kernel]

What Windy Times says.

[subtle lark]

Do you guys maybe have some sort of API support for bot? Ticket Tool gives me great coverage for my needs but i kinda need more functionality.

[timber kernel]

Not atm. Maybe in the future it will be added.

If you like, head over to #💡│suggestions and add it there.

[wheat torrent]

Why my premium bot it’s not working anymore?

How can I invite it again?

[timber kernel]

You kicked it from your server? Or just renewed the supscription?

[wheat torrent]

Kicked it 🥲

I can’t login to the server on the dashboard

[timber kernel]

Can you try this please:

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[wheat torrent]

It’s showing ( bot error)

Ok it’s work

Thx @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

You are welcome.

[full crypt]

Hi

[timber kernel]

Hi
you need help?

[sick sage]

How do I set this when people open the ticket with the non premium bot

[ornate jay]

You can do that in the Forms tab

[timber kernel]

It looks like this:

[sick sage]

In the bottom of the dashboard?

[sick sage]

Ah, thanks

[timber kernel]

👍

[lunar ember]

im having a problem w my ticket system . @everyone has access to see all tickets ? why is this happening .

[timber kernel]

Please check the permissions for that role:
Panel Configs -> Permissions -> Everyone opened

And please don't use the everyone ping here.

[lunar ember]

i mispinged *

meant it as the role i didnt think the ping would be on .

they have view channel permission off but still able to see the tickets .

[timber kernel]

Have you by mistake added the everyone role here?

[lunar ember]

as support team role ?

absolutely not .

[timber kernel]

Or additional role.

[lunar ember]

no additional roles for everyone .

wait perhaps its because im in the ticket as well .

let me add an alternate account and see if im still able to view it from everyone role .

[timber kernel]

ah yes

you need to test it with a separate account to see this.

[lunar ember]

whew okay yeah i was being paranoid . i believe it was because i was added to the ticket . i cant see the tickets from my alternate account .

[timber kernel]

if it works or not.

[timber kernel]

Perfect.

[lunar ember]

i assumed since i was testing to see what channels were blocked under a specific role itd be the same for tickets .

thanks for the help @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

You are welcome.

[lunar ember]

specifically it was claiming the ticket that made it bypass the view server as role filter . ive tested it by opening a ticket w the new acc and it was hidden until claimed .

[inland grove]

vvvvvvvvvvvvvvvvv

[rigid flint]

Peace be upon you, I subscribed to the seven-day free service, where do I add a premium bot?

[ornate jay]

Go into Server Configs then you should find something like that

[timber kernel]

• invite the bot first

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rigid flint]

How do I make the ticket in the form of lists chosen by the user?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[timber kernel]

Like this @rigid flint

[rigid flint]

- Thank You Very much .

[rigid flint]

How copy ticket ?

[timber kernel]

Copy? You mean to move it to another category after it is closed?

[sick sage]

Can the forms make a choice option?

[rigid flint]

I mean, I'm doing the same Tect powers as the Tect that he accepted!

[timber kernel]

Sry, I do not understand your question. Can you please rephrase?

[timber kernel]

That is not possible because Discord is not supporting this afaik.

[sick sage]

Ah ok, is it convenient to dm you for something?

[timber kernel]

Please don't. If you don't want to share it public here. Please open a ticket.

[sick sage]

Um because that is a little private not convinent to let some supporter see

Will if it is not convinent that is fine though

[timber kernel]

It is not sry.

[round falcon]

Is it a sensitive issue or something?

[timber kernel]

I think it should be fine to share it in a ticket if it is related to Ticket Tool.

[clever plinth]

Hi. I’m just creating my discord server and want to use Ticket tool to create tickets for racing incidents in my F1 league. I’ve created the panel and added it the channel, when I click to create a ticket and it send me the DM is it possible to edit the DM message it sends? I’ve been trying for soooo long and can’t figure it out

[round falcon]

Sure is, go to panel configs, "messages", there's a lot of message types you can edit from there

It'll look like this, you can edit what you like from there

[clever plinth]

I have some of those greyed out, like so

[round falcon]

Weird, could be a premium thing, but I'm not sure

[clever plinth]

Ah possibly!

[round falcon]

Someone from the support team would know for sure, but that's my best guess

[wild spire]

Those greyed out are indeed premium

[round falcon]

Aye look who's support team now, nice one Maud

[wild spire]

https://tenor.com/view/cool-im-so-tom-cruise-gif-13209253

[gray stirrup]

oh nice one 👍

[wise vale]

hi

I have a problem, I want to go back to a non-mahfoud, how is the method

?

[gray stirrup]

What does non-mahfoud mean?

[wise vale]

Eh, just give me back to him

It means no data ?

[gray stirrup]

Sorry, what do you mean by this?

[wise vale]

I need erased messages from tikt

[gray stirrup]

this is not possible

[stray bobcat]

Make sure he grants dashboard access for your role

Server Configs > General Options

yw 🙂

[near flare]

hi i just had a quick question, is there a limit to how many ticket panels you can have on 1 server?

[gray stirrup]

Unlimited

[near flare]

O:

[gray stirrup]

Multipanels have a 25 panel max i think

[near flare]

multipanels? whats that

i’ve only ever used the regular ones

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gray stirrup]

^

[near flare]

ah ok! if ever need those i’ll look into it, but tysm for your help! i was scared i’d have to resort to getting another bot for extra panels 😭

[scenic plinth]

Lets be real... who has more than 25?

[gray stirrup]

shhhhhhhhh

[near flare]

i’ll probably have like 30 💀

[gray stirrup]

unlimited sounds better

[near flare]

wait is it not unlimited not im confused 🤨

[wild spire]

wtf are u doing with so many panels

[near flare]

WAHAHAS

[wild spire]

not my place to judge but goddamn I am curious

[gray stirrup]

fax 💀

[near flare]

its a commissions server i recently started, memebers can apply to get their own channel to show their commission stuff and also get own ticket thingy for ppl to hire them from there

but i was like “oh shit wait waht if theres a limit”

[wild spire]

interesting

[stray bobcat]

I find it fascinating to hear how people use the tool

[gray stirrup]

oh i see, i do think there are better ways to implement this though, but fair enough XD

[near flare]

probably 💀

but ye thats the gist of it

[gray stirrup]

Fair, good alternative to claiming as well

[near flare]

anywhos ty for your help! if my pc blows up from having too many panels you’ll see me back here

[gray stirrup]

But for the love of god please do a dropdown menu not buttons XD

The buttons alone will take half the screen

[near flare]

PSHSHS ofc ofc

[gentle marten]

If I want a ticket to just auto delete after confirmation to close it, where is that setting?

[wild spire]

disable 2 step close

panel configs > general

[gentle marten]

TYSM 🙂

[jade topaz]

Hello can help me please how make a personal emoji in embed ?

[scenic plinth]

Use the emoji ID. You can find it using $id :emojiname:. The emoji must be in a server Ticket Tool is in or it will not work.

[manic lichen]

Can Ticket tools create forms with more than 5 questions?

[timber kernel]

No that is not possible. This is limited by Discord.

[jade topaz]

how active per claim

@timber kernel

[timber kernel]

Please don't ping the staff.
You want to use the claiming feature?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[tight topaz]

I keep getting this when trying to do commands

[pastel grove]

what happens with game?

[timber kernel]

Please run $debug on your server in that channel.

[timber kernel]

What are you talking about?

[pastel grove]

i cant login suddenly

connection stopped and since nothing, no way to loggin

[timber kernel]

I think you are on the wrong server.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tight topaz]

That displays the same message

[rustic gale]

The bot is missing a lot of permissions in that channel.

[tight topaz]

Oh alright

Thanks

[half forge]

why ticket tool doesn't supports threads

[rustic gale]

Because you don't have premium

[mint surge]

Is there a reason some users on our server are unable to see the 'create ticket' button?

[wild spire]

did you have any disabled roles set in the ‘create ticket’ button?

[mint surge]

Checking now, but when I mimic their roles I can see it fine

[gray stirrup]

Most likely due to your users having an outdated discord version

[mint surge]

it looks like they are on mobile if that makes a difference

[gray stirrup]

Mobile doesn't autoupdate unless the user enables it, so an outdated discord is most likely

[mint surge]

Thanks @gray stirrup. Is that the only explanation. There isn't some discord setting I am missing that might disable buttons?

[iron night]

Gave +1 Rep to @gray stirrup

[wild spire]

Eagle his explanation is most likely.
The only other thing could be here so.
But usually they’ll still see it with this setting and pressing it just wont open a ticket

you could try resending your panel to see if that fixes it. Otherwise its probably on their end.

[mint surge]

They only see this

everyone else see this

I'll see if outdated client is the culprit. Thanks again

[candid coral]

Hi folks

had a question about seting up a ticket tool for my own server

when a Member Enter my server
I want him to type for example apply* then the ticket send to him but in a private channel
how do I do that
Thanks a lot

[wild spire]

you can make the $new command available to your members which will open a new ticket.
All settings are in command configs in your dashboard

[candid coral]

This would help me a lot
Thanks dude
god bless you

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

ma’am will do

https://tenor.com/view/marie-sassy-aristocats-cat-gif-10231732

[candid coral]

oh sorry
Thanks ma'am

[rustic gale]

You have to enable it in Command Style in Panel Configs. And set up a channel (or channels) for it.
Merely enabling the command in Command Configs will not be enough.
cc @wild spire

[wild spire]

Whoops sorry.

[tardy beacon]

What the command to claim the donor role ?

/checkpremium

[scenic plinth]

$pc 754374152986558525

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @tardy beacon. You have now been given the <@&535595160189403136> role!

Found 14 servers in total and 1 with premium and permission

[scenic plinth]

If you need to check your premium role again, just use the command in #🤖│bot-spam.

[agile stream]

how do you log ticket transcripts to a logging channel

[lunar solar]

To do it automatically you need premium

Manually just create a transcript with the transcript button and download the file

Then re-upload it to your desired channel and keep the link

[agile stream]

oh ok

thank you

[lunar solar]

Re-uploading the file is super important as the link won’t work without it if you delete the ticket where you made the transcript

[wild spire]

panel configs > transcripts > transcripts channel? @lunar solar

[lunar solar]

Won’t automatically do it

[wild spire]

yeah auto save

but wont it go to your selected channel when using /transcript

[lunar solar]

Sorry yes it will

Just not automatically

[wild spire]

no no I know. 😂
But it’s easier than downloading and reuploading

[lunar solar]

Ya

[jade topaz]

How do I add this bot to my server even if it dosent have the picture to add it to a server?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

PleASE

[dim dew]

Does anyone know if I will get charged if I got the free 7 days of premium?

[rustic gale]

You 100% will not get charged.

[dim dew]

Does anyone know how to make it show only online members discord? @rustic gale

[rustic gale]

What do you mean? Also please don't ping people out of the blue. It's rude, it doesn't help you get faster support, and it's against the rules to ping staff

[west tartan]

I am trying to setup and it says application did not respond when i do /setup

[scenic plinth]

On which part of the setup? Or the overall command?

[echo haven]

What solved the problem ؟

[slender minnow]

You have reached the max channel limit of 500 channels

its a limit by discord

[echo haven]

is there a solution ?

Can I raise the maximum?

@slender minnow

[slender minnow]

delete some of the channels

[slender minnow]

that's something you'll have to contact discord for

[jade topaz]

Hey, at first, I have 2 questions: 1. How I can reset the ticket count to zero?
2. How can I create a role (without admin perms), who can see all the ticket channels

[snow robin]

can't seem to get custom commands to deploy -- I'm sure I'm missing a step. ideas?

[teal grail]

1 - you can clone the ticket and send.

2 - Support Team Roles

[teal grail]

?

[jade topaz]

Could you explain the second answer a bit more pls?

[teal grail]

Ok

[sullen jackal]

what $claim do?

[teal grail]

Open Dashboard > Manage Server > go down e see Support Team Roles and add the role. @jade topaz

[sullen jackal]

🙃

[sullen jackal]

?

[teal grail]

When enabled, only the ticket claimer and the owner will be able to use all of the ticket actions (open, delete, transcript), this doesn't include the claiming ones.

[sullen jackal]

this doesn't include the claiming ones.
what does this mean?

[teal grail]

You can't claim again i think

Only un-claim

And you can claim again

[unborn yew]

How can I make a ticket tool for submitting a report by phone?

[jade topaz]

Ahhhh

Thanks mate

[half forge]

how to make/setup modal with ticket tool

[half forge]

how to setup like this with ticket tool

[balmy heath]

السلام عليكم

[half forge]

@rustic gale ?

[severe tendon]

Hi, another ticketing bot I used to use had a feature where I could mark a ticket as 'autoclose in 7 days'. If the user did not respond in that time, the ticket was automatically closed. If they do respond, the timer is removed and we pick up the convo.

Is something like this possible with Ticket tool?

Thanks! :)

[brisk stump]

rip ticket tool

[gilded verge]

Hey hey, this is possible but Automation is a premium feature (Panel Configs->Automation)

[severe tendon]

Thank you! I'm playing around with it, does this look correct for what I'm trying? I'm a bit confused about the highlighted field, what is that?

[iron night]

Gave +1 Rep to @gilded verge

[severe tendon]

And does this work retroactively? I have a lot of stale tickets right now 😅

[gilded verge]

o nice ^^ but you mentioned about ticket user, so you can use Ticket Owner

[gilded verge]

no, but you can close the ticket and reopen it then it will work (so first $close and then $open)

and this highlighted field iis for time you want to set (as you wanted 7d, this will be 604800 seconds)

example:

if I missed something, please ask again 😅

[severe tendon]

Amazing, thank you very much! I looked for this feature when I initially started using ticket tool but it didn't exist yet then. I've subscribed to premium now.

❤️

(about time I stopped being a leech haha)

[brisk stump]

Hey! Do you need a standard ticket tool on the server for votes to work? For some reason, the voting link does not work with premium ticket tool

@primal marlin

[paper cypress]

For those who are changing time due to daylight savings, will the bot update it's time because my ticket limit schedule is an hour off

[gray stirrup]

No, as you have to login to vote it doesn't matter which bot you use

[brisk stump]

thx

[iron night]

Gave +1 Rep to @gray stirrup

[half forge]

where to put {create.form.x}

variables

[gray stirrup]

You put nothing in the form, so there is nothing to parse

You've put it in the right place though

[half forge]

you mean

[gray stirrup]

I mean, you put nothing in the form, therefore it can't output anything.

[half forge]

how to put in forms

[gray stirrup]

Just write something in the form when you open a ticket, it should work then

[gray stirrup]

Do you understand what i am saying?

[half forge]

can you explain how to do it?

[gray stirrup]

Open a ticket as you did and write something in the forms. (The questions you created)

[half forge]

it's not displaying form panel to write

directly its opening ticket

[gray stirrup]

Well, you can't use forms for command style tickets

[vagrant siren]

Hello, is there a way to name the tickets of the username who created it?

Instead of #ticket_xxxx

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gray stirrup]

This is a premium feature sadly

[vagrant siren]

Oh alright thank you

[gray stirrup]

You would do something like this

[jade topaz]

so im trying to fix everone permision on a server cause they can see the ticket and i dont have perms to use panel but im a mod so idk what perms do i need

[timber kernel]

Hello.
To fix the everyone role, please check this:
Permissions -> Everyone opened
And be sure you deny the View Channel permission.

For your second problem:
Is there a specific button you cannot use ? Like create ticket?

Then check this:

[jade topaz]

....

i cant acces panel thats the issue

[timber kernel]

You can't access the dashboard?

[jade topaz]

yeah

[timber kernel]

Admin / server owner need to add your role here:

Dashboard roles.

[jade topaz]

k

[untold jasper]

هلا

[neon ginkgo]

Hello, I have a question. Is it possible to make the user have to enter a reason before creating a ticket? If so, where and how do I set this up?

[wild spire]

you can enable forms 🙂

then the user gets a questionnaire (1-5 questions) to fill out before opening a ticket

[neon ginkgo]

Thx, I will try it now

[patent willow]

Hey @wild spire , what do i need to do next?

[wild spire]

please don’t randomly ping me. But what are you trying to achieve in ur panel? Otherwise I cannot really say what you need to do

[patent willow]

Hm, sorry for the ping.

[wild spire]

Still willing to help if u can give some more details what you’re trying to do

[patent willow]

Yea, Iam sorry. My question now is, how to "equip" a channel where the "mail" comes

[wild spire]

the form answers get added in your ticket as an extra embed because you turned “auto display form” on

[untold jasper]

Hello

[wild spire]

you can add questions in the “question editor”

[untold jasper]

How do I do like this

[wild spire]

Thats the panel message you need to edit

panel configs > messages > edit panel message

[wild spire]

and if u require assistance in German. Go to #🎫│make-a-ticket and select Deutch.
Our German support team will gladly assist you.

[jade topaz]

hi

How I getback the ticket history if this ticket was delete ? (It's the last ticket make)

[rugged summit]

How do you stop the bot from notifying you through an "only you can see this" message every time a ticket is created

like it says "ticket #### was created, only you can see this message"

halp

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[gilded verge]

Hey @jade topaz, we don't store any transcripts, so if you didn't save it before deleting the ticket, it can't be restored. As above, you can set a channel for the transcript and before deleting the ticket, click the button to save the transcript or use the $transcript command ^^

[gilded verge]

This is ephemeral message, we can't change it

[tender nest]

Guys sorry for the question I’ve been invite to a group that’s is still lock and I need to create a ticket to join it how can I do?

[wild spire]

you press their ‘create ticket’ button

Is there no panel message that says to create on there?

[tender nest]

No at all

Any idea guys ?

[wild spire]

Then I suggest reaching out to any of the server staff to ask where they want you to create a ticket

[brisk stump]

is it possible to make the ticket bot remind each user separately that they need to vote

[hybrid storm]

is there a way to restrict user to create a ticket for set amount of time after their original ticket is closed?

[fallow ingot]

It's not possible right now, but you could make a suggestion and it might be implemented in the future.

[half forge]

where i needs to put {create.form.x} in embed or above the embed

it's coming like this

[fallow ingot]

It’s up to you where you put the variables.

There is no specific place where you have to put them

[half forge]

but why the answers are coming at top

[scenic plinth]

That is where you placed the variables. You have an additional embed configured for your form settings and also placed the form result variables in the top message, so they are appearing twice.

[half forge]

ok

[near flare]

surprise im back with another question-

so i want it to mention roles here, and it is but it doing this

and when it’s like that it doesnt ping, the only ping mention that worked is my actual username bc i opened the ticket

if someone could help with this please that would be great ty!

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[wild spire]

@near flare 👆🏻

[near flare]

ohhh so i should use <@&RoleId> ?

that makes sense, i think i did it without the & symbol

[wild spire]

[near flare]

okie dokie ty!

[worldly talon]

Hi, i made a ticket system on my server that pings the staff role. The server has been "destroyed" by a dumbass admin and so, the entire server including all of the roles has been revamped, and the staff role has been revamped too. For some reason, and even after modifying the role ID, it keeps pinging the old staff role and it makes the ticket system almost pointless. Help me, i'm so done with this...

[wild spire]

You could try {@role name} and see if it pings the new role?

[worldly talon]

ok, it's worse than that.

The ticket message is slightly different than the actual one, it's the one i toggled 1 year and a half ago after the first server destruction

And i think it just doesn't want to save

Or the bot isn't synced at all for some reason

[wild spire]

First if u say first server distruction, be careful who you trust with server permissions 😅

[worldly talon]

nah it's the owner who wanted to stop the server but we took it again, the second one is a friend of the owner who fcked up the mood of everyone

[wild spire]

can u open a ticket in #🎫│make-a-ticket and send a screenshot

[worldly talon]

and i remember toggling the first message on the old version of the dashboard

the dashboard has been updated since

maybe the problem is linked to this

anyways i'mma open a ticket rq

uh wait a minute i think i found where the problem is

[wild spire]

oh 😅

[rustic gale]

That sounds like they were editing the wrong panel and didn't notice

[kind iron]

algm br?

[candid anvil]

I need help

Is there anyone who needs help

[humble sequoia]

{argument.1}, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

how can i change the text inside the box ?

[half forge]

I voted for ticket tool but it's not showing in when i user {p}vote why

[timber kernel]

Messages -> Edit Panel Message

[jade topaz]

bu kısmı

düzeltmek istiyorum

[half forge]

?

[jade topaz]

I just want to fix the panel part

değiştirebilirmiyim

[timber kernel]

Click rename:

[timber kernel]

I don't know what exactly you mean by this. Please rephrase your question.

[half forge]

i voted in both the websites but it's not counted here

[timber kernel]

mmmh - you have multiple accounts and maybe voted on another one ?

[restive aurora]

What is the code of the thing marked in red?

[fierce warren]

The ticket tool is offline

[crisp crane]

Ah. That explains that.

[sturdy frigate]

wait did ticket tool actually just go off line? i just did the trial 7 day free trial and was testing stuff in the bot and now i cant do anything.

[crisp crane]

Dont panic. 2nd time since the last couple of years this happened.

[devout wraith]

yep premiums down

[jade topaz]

why is the bot keep giving me

This interaction failed

[devout wraith]

^

[crisp crane]

Just bad timing on the trial. I am sire downtime is temporary

[wet notch]

Yea same in my server!

[fierce warren]

wait so ticket tool is only free for 7 days?

[wet notch]

could be an update of sorts! Not too worried about it!

[fierce warren]

what an L

[jade topaz]

how long would it take?

[crisp crane]

No idea. I bought it as soon as i saw it did what i wanted

[crisp crane]

Usually issues with services are resolved when they can get resolved hehe

[mellow sentinel]

Bot outage? 👀

[crisp crane]

Seems like it

[timber kernel]

**There is a partial outage right now. Please be patient. Developer already works on it. **

[muted coyote]

Is it the premium or main?

[hallow temple]

e

[jade topaz]

guys is there a problem with the bot?

[crisp crane]

Scroll up

[muted coyote]

^^

[jade topaz]

ok

[jade topaz]

please can I know when can we use the bot?

[crisp crane]

When the outage is resolved

[trim cove]

floris out here doing the most lol

[crisp crane]

Well. Got time now hehe

[timber kernel]

I cannot tell any time yet, please be patient.
We are trying to fix it asap.

[crisp crane]

#📣│bot-news message

[pale pilot]

Our devs are actively looking into this 🙂

[fierce warren]

ight

[open rune]

Is there maintenance?

[slender minnow]

While the development team is working on fixing the outage, this server has been locked down. Please be patient until the outage is resolved. For more info you can refer to the announcements made in #📣│bot-news

Kindly avoiding dm'ing any support team member. It's against the rules and you will be moderated accordingly.

[thick nest]

Hi 🙂 is it possible to close a ticket after X amount of time? like $close 3h

[gray stirrup]

Only with automation sadly, and this is a premium feature

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Mar 13, 2023, 7:05 PM

[twilit dawn]

hello how to restore some tickets

[muted coyote]

It isn't down, however there might be an issue still occurring from when it was.

I am not a support member or developer so please don't quote me.

This might help you with double checking the setup.
🔗 https://docs.tickettool.xyz/general/setup

[sturdy frigate]

hey guys does any one know how to set up the auto transcript to only send the transcript when the ticket is closed. right now it send it when its closed and when its deleted. i only want it to send once so i dont have multiples of that ticket.

[muted coyote]

Give me one moment.

[muted coyote]

Head to this, it'd help you out.

🔗 https://docs.tickettool.xyz/dashboard/panel-configs/transcript-options

Tell me if doesn't, I will try and help you further.

[jade topaz]

Deez

[sturdy frigate]

that doesnt help becuase i know its possible but i cant figure out how to do it

[muted coyote]

Have you read it? Read it in depth, I am sure it explains.

[gray stirrup]

It does explain. Change these setting to "Closed" only

[muted coyote]

Thank you Eagle.

[iron night]

Gave +1 Rep to @gray stirrup

[wild spire]

auto transcripts is a premium feature.

[sturdy frigate]

omg ..... i misunderstood that section

im blind as fuck man. thank you guys

[gray stirrup]

I think they do have premium, as it works for them.

no its $pc

[wild spire]

they do indeed. Was On my way to check 😂

[gray stirrup]

Alright XD

[jade topaz]

Is there a method where I can close the ticket easily with a single command without ever getting to the top message?

[sturdy frigate]

ye i just misunderstood that part in ticket tool. was a total blond moment

[muted coyote]

$close - Or your prefix then close

[jade topaz]

i don't understand i translate the translation in english