🆔・tickets-customer-care

[amber walrus]

help me guyz

[solid comet]

Conversation ID: #3405186

[raw stag]

Anyone suffering from a bug that even if you change the graphic quality to maximum and restart the game, it still remains as if it were in the default model. Without the headlight reflections and projections and improved textures? I've already informed support, but would there be a solution, I've uninstalled and installed the game several times and nothing.

[glass kindle]

Wth Gameloft?

[loud sierra]

Conversation ID: #3410841

[sudden cipher]

Conversation ID: #3419472

[sudden cipher]

Conversation ID: #3421062
@drowsy marsh can ya help me entering it I have skill issues

[drowsy marsh]

Hello what do you mean entering it

[twin musk]

My I'd linked with another I'd please help
Conversation I'd
3421350

[sudden cipher]

Idk how to work Check tickets it never works for me how is it done exactly in the #📋・check-tickets tab

[drowsy marsh]

you have to put the ticket numbers without the # after typing /ticket

[broken acorn]

[cold mist]

when I run the app. It just shows a black screen then this prompt appears.

[sharp jasper]

My account was banned 2 years back, can I get it back please?

[verbal magnet]

ID: 3423609

audio is not working in the game

[white sage]

I want a refund for this scam! It cannot be that u got 15 GP packs and u only get trash! Refund for the invested money or sue!

[shadow forge]

Hello, I am trying to get my account on switch copied using the one time duplicate so I can play on global.

I have opened a ticket from my switch using the QR code while logged into my ALU account.

I have provided examples of purchases showing the email etc.

I have not gotten a reply or email to confirm any of that has been received.

Original conversation ID 3421668
From QR code in game conversation ID 3425867

[mint pine]

ID de conversación: #3185537 game falled down. Imposible to log in from Spain. Tryied many dispositives and all are updated.

[spiral idol]

I was wondering if there is any way to merge my progress on both of my accounts (Total garage points, Rep Level and how much rep it took to get there, cars, blueprints for all cars, and progress for career)

[twin musk]

Conversation I'D #3428169

[slate grotto]

Conversation ID #3414154. Submitted 10 days ago, escalated with Lofty for past 3 days. Vision 1 SE is messed up, shows 1/404 conditions when I have completed significantly more. Cannot progress through event since everything is locked due to not enough conditions.

[untold moth]

Why can’t I reopen my ticket?

[sly valley]

1 month useless no progress 👎🏼

Why not focus unlink my email GLid from account u-d1239d and link back to u-7hgf21 ???

Please stop say FB, i dont use FB!

[stone star]

I hate this Otp Log-in always even we Have Gameloft ID and Password...why we need always otp to log-in... After we create password... For 1St time only we need otp for create ID.. other that only password enough... For daily log-in it's ask always otp...
I don't have Extra Storage after 15GB for this Email I'd using for this game ALU... To get club gameloft shop otp Mail.
I need to pay for Google storage along money...
ALU change this otp log-in to password method log-in
Or else most of players can't enter ur gameloft club website and u only get loss... @hushed cape

[trim rain]

Hello, I have already reported this but I have not received an answer. The last Ferrari F50 hunt is unfair, I bought a Bundle pass to increase the chances of getting BP but it was not possible, most of the races were empty, after a large number of races I did not get 3 and 4 stars for the car, I will add the required amount of 188 BP 4 * duration 7 days and currently Aston Martin GT12 requires 162 BP 5 * duration 12 days, very unfair play where F50 is needed for the Special event and you made it difficult to get all Star up. Conversation ID: 3424736 Gameloft ID u-3d5e3e

[fierce summit]

Conversation ID: 3431573

Hi, i have a problem where i didn’t get my participation reward for the clash event after it had ended. I only received the winning reward and the clash season reward. I’m basically missing out on 500 clash token and 1,500 clash coins. Can you please be able to give them to me? That would be much appreciated.

Gameloft ID: u-d6c532

[trim rain]

I have already written in previous messages and conversations why you introduce manipulation of unfairness in car hunts. The previous hunt for Ferrari F50 lasted 7 days, required 4* 188BP and very rarely obtained BP currently Aston GT 12 lasts 12 days requires 5* 162BP and almost every race obtains BP which goes to Considering the fact that F50 is needed for Special event and the desire to earn extra money is clear but not fair by manipulating Drop Rate!
ID: u-3d5e3e

[undone steeple]

Anyone got a club I can join

[fluid current]

I just bought a Legend Pass, took my money but it hasn't been awarded in game. u-ce8178 my id

[trim rain]

The daily bonus pass for the event does not work u-3d5e3e

[dusty fossil]

/ticket3442923

[vestal trout]

yea

[stray pier]

hello e

[trim rain]

This is a very unfair move, I didn't buy the bonus pass multi so now I have nothing to look for in multiplayer races, players were supposed to be selected according to the car's rank and what do you see!!! this is how it is when my multiplayer pass ended!!! u-3d5e3e

[wraith surge]

conversation id #3447420. messaged 2 days ago, still no reply from a real agent after the automated reply...still waiting to fix this

[minor depot]

stephistheg.o.a.t. has been warned

Reason: Bad word usage

[snow meadow]

Who pinged me?

[silk hare]

I can’t even open the game

[high cargo]

u-7h24gf ID, sibling clicked account deletion around 24 hours ago. i still have my account but i expect it'll soon be deleted. can anything be done to prevent it from being deleted please?

[verbal geyser]

Conversation id #3456992
They said i can have tokens (475 ) back as a one time compensation for time mishap purchase but i still haven't received any.

[torpid panther]

Hello, when I open any CC ticket I can't pass the robot and get a real agent, because I forgot to change the region setting on the Nintendo switch. I was in a region where there was no CC support, but now I have moved, changed region in-game and still can't get support.
Did you care about players who pay you money? Gimme feedback please. At this moment it looks like an unbreakable wall. You will lose me as a loyal player soon in that way.

[modern eagle]

sergio32466

[trim rain]

I bought the Daily and Multi package and I hope that this time there will be no problems with receiving cards in the car hunt u-3d5e3e

[loud burrow]

Ticket 3457485

[loud burrow]

@hushed cape
I keep getting this error

The application number you provided was sent from a different email address.

Despite the fact that have provided correct details. I've even received the ticket number on my email ID.

Kindly guide on what can be done.

[high cargo]

Ticket 3462393

Little brother did the account delete on my account and I’ve appealed it but still haven’t gotten a reply after 2 days, not sure how long this takes but please let me know if it’s gone through and will be handled

ID u-7h24gf if needed

[calm hearth]

Ticket 3455092
I deleted my account accidentally been over 2 weeks since I appealed it but no response tried again twice still no response came here to check and the ticket bot that issue has been addressed and check my inbox and I checked but still no response please address it quickly otherwise I'll lose my progress
Player Id u-ff767 @hushed cape

[vestal trout]

.

[calm hearth]

@hushed cape still no response been two weeks since I submittted mmy request

[minor depot]

black_samiswoi has been warned

Reason: Posted a link

[vernal depot]

why these non-experts from GL keep closing the conversation. why don't they give normal answers? who works there? is there anyone normal out there?

[rustic forge]

Conversation ID: #3471898

[worldly juniper]

Conversation id: 3470393 says it has been attended but it hasn't

[trim rain]

In the car hunt Lamborghini Invencible receives empty packages. I guess the "anti-bad luck" system stopped working ID: u-3d5e3e,

[dusty moat]

Conversation ID: #3474333

[calm hearth]

@hushed cape no response at all they day the issue was attended but it hasn't

[high cargo]

Ticket 3462393

sibling deleted account, ive responded a few times in here; please help me recover my account if you can ID is u-7h24gf once again

[dusty moat]

Conversation ID: #3474333 3 days but no response, but why?

[near jungle]

conversation: 3455530

[pastel vector]

Conversation ID: #3477311

[hardy crag]

This support ticket system is confusing as hell. In game it doesn’t even ask to request notification permissions so i didn’t get notifications when they replied.

Theres also the biggest issue where i have no clue whats going on with the ticket or if its just ignored.
#📋・check-tickets gave no reply when i tried to use it (tried /ticket 34somenumbers58 - maybe i was meant to type it in some other way? cant try again cuz 6hour discord slowmode)… don’t really understand what I’m using it for either?
…shouldn’t we be able to check ticket status in-game? Or is that what the chat is for and you get no replies?
Feels like I’ve been waiting 2-3 weeks at least but ingame chat only shows timestamps and not dates so idk

[near jungle]

Bro I waiting over 2 months

[near jungle]

conversation: 3455530

[high cargo]

ticket#3459702

Account deletion reversal process; request filed i'd say 8-9 days ago and i haven't received an email or other communication ingame/on discord back, aside from the confirmation email. When checking ticket status, it says it's been 'elevated internally'. I'm wondering what this means and when this will be able to be tended to. thanks for the help

[pastel vector]

Conversation ID: #3477311

[steel trench]

Conversation 3483114
Issue purchased unite pass but it ain't reflect in my game

[near jungle]

conversation: 3455530

[real mica]

ID: 3483657

[calm hearth]

Conversatin id 3455092 have no response from the cc and the bot always says my issue has been addressed check inbox nd i see no new emails when is this going to be addressed

[azure canopy]

ID: 3485148

[minor depot]

beastboy800_3885 has been warned

Reason: Bad word usage

[violet sky]

Conversation ID: #3467223
Since 29th of November, I have lost access to my main lvl 36 account

Please help ASAP

[loud sierra]

Conversation ID: 3476894. It's been 6 days since I made the ticket, and no reply

[light socket]

Where is Gameloft ID log in button?

[tawdry seal]

Hello, how do I transfer my info from one platform to the other? Like is it transferable and can I do like crossplay? I have it on my Tablet (samsung) PS4 and MacOS. Please let me know what I should do in this situation.

[tired crown]

Conversation ID: #3489231
lost access to my ios account, please see my email right away..

[tender yacht]

Conversation ID: #3497349 Unite pass purchse failed but Google play order went through and payment deducted. Restore or refund my purchase asap.

[grand gate]

Conversation ID: 3497547 Need your assitance ASAP.

[jagged lake]

Hello. My progress on the Drive Syndicate event reset.

[orchid lava]

3497825 syndicate purchase issue

[shut delta]

I purchased unite pass 9.99 $ on 11th December 2024 but I didn’t receive yet the amount of money already deducted from my account and I received bill mail from apple iTunes…. still i didn’t get the solution for this issue I'm too frustrated need quick solution and need compensation for this issue!!!

Conversation ID: 3496880

[primal thunder]

where r my 10 mp packs :despair:

[mystic pier]

Conversation ID: 3497557

I'm in need of assistance

[tardy sierra]

Conversation ID : 3501761

As you can see in those images I don't have enough syndicate coins and I have used up everything that could give me syndicate coins
And because of that I can't buy the car that's needed to continue the event
And I want to know if there's another way to get syndicate coins other than in game purchases
Because if there isn't I won't be able to progress in this event

[dire briar]

Conversation ID: 3499125

Still no response cant login in to my gameloft account

[humble ether]

Same here

[calm hearth]

No response yet from the gl cc regarding my deleted account

[agile granite]

Conversation ID : 3503589

[narrow kiln]

Conversation ID: 3503383
No rewards for going in better platinum leagues and no MP pass owner rewards in MP2 & MP3

[hallow badge]

conversation id: 3507359

[warped holly]

Conversation ID: 3508783

[pure vine]

Conversation ID: 3504285
Multiple items lost due to game crash
reported 4 days ago!!!!

[pseudo tinsel]

Conversation Id: 3510631
Asfane in The DS needs 3 stars, Is it a Error or Not?

[tawdry gorge]

Why Can I Never Vget

[violet sky]

Conversation ID: #3467223

[violet sky]

3467223!

It's been almost a month and I haven't played the game.
Do you want us OG's to just quit it ?
Please... Do your job ! 😒

[violet sky]

Conversation ID: #3467223

[violet sky]

Conversation ID: #3467223

[agile granite]

Conversation ID: 3515122

[violet sky]

Conversation ID: #3467223

[violet sky]

Conversation ID: #3467223

[agile granite]

Conversation ID: 3514840

[violet sky]

Conversation ID: #3467223

[sweet patio]

Conversation ID : #3519382

[violet sky]

Conversation ID: #3467223

[hushed sphinx]

I got some issues in Syndicate evenet

[heavy pine]

ID Conversazione: #3413096 ripristino del mio ID giocatore u-2e25ge, e accesso ad esso. Hacker o blocco da parte vostra? Da oltre un mese che attendo la vostra assistenza 😴🤔

[copper dagger]

Conversation ID: #3508513.
I would like to receive at least some kind of response to my request.

[minor depot]

lujeubel has been warned

Reason: Posted a link

[sly valley]

Hello, everyone.

[agile granite]

Conversation ID: 3520006

[violet sky]

Conversation ID: #3467223

[median dock]

Conversation ID: #3519206

[violet sky]

Conversation ID: #3467223

[tough path]

Conversation Id:#3521177

[grim seal]

Conversation ID:3522867
Lamborghini countach decal ALU purple one is missing.

[lean canyon]

Ok

[spice fossil]

It's private to only playstation and Nintendo switch players I think

[agile granite]

Conversation ID : 3528122

[timber rock]

Conversation ID: #3520247

[wraith surge]

@stray atlas ^

ticket id 3530126 no response still

[stray atlas]

Weekend

or early morning now

[tame trellis]

How to get ticket?

[uncut peak]

Convetsation ID : 3509444

Still no respond , ı wait about 2-3 week,

I cant get maserati MC20 blueprint after completing Almost all money races. I need atleast 10 bp

[agile granite]

Conversation ID: 3541057

[sharp arrow]

I need lamborghini

[wide harbor]

conversation id: 3486795
please gameloft its very very urgent

[autumn pulsar]

(tu a crue que je parler anglais moi

[woven aspen]

I want to complain about a member of my club you banned , please explain how I do that

[worn ibex]

Conversation ID: 3547174

Good morning. Yesterday, Jan. 6, i purchased via the Xbox app on Windows PC, a package that included 50 blueprints for the Lamborghini Huracàn STO, 10 Lamborghini Huracàn STO card packs and 2 million credits, but unfortunately they have not yet been given to me in the game. The order number is 7141958395
Date of purchase: Monday, January 6, 2025
Is it possible to solve it?

[odd trellis]

how i get a ticket?

[faint isle]

Steam Conversation ID: 3546124
Switch conversation ID (from the QR): 3422681

Hello, good day! I want to request a one-time migration from the Switch my Switch account to my Steam account.

I have read everything about the requirements and how it works. I agree to everything. Please help as I have been waiting for months to have my account transferred. Ask me any info you need, but I think I have provided everything needed.

Previous conversation IDs:

• 3349543: First one. The ticket was closed while I was trying to get the information from my Switch
• 3422702: Was rejected, I don't know why
  I currently have a chat Conversation ID: #3532957 since December 30th, which was closed with a generic response on how the transfer works. I tried to reopen it but I haven't received any help yet
  @hushed cape @rapid oak

[dusky coyote]

Cant create a customer Care Ticket - somehow ITS Not loading:
Got Problem with ClubClash: wanted to Attack but using the Same Car AS my oponent IS hard Work BCS He overclocked His Car but i cant do that - No OC available - how unfair IS that!

[full vault]

HI

[upbeat raven]

how do i open ticket.

[hybrid goblet]

conversation id:3564926
account issue

[night cliff]

conversation ID: 3578156
purchase item not received after buying the product successfully

[hardy steeple]

Conversation id: 3573686
After 3 days waiting they didnt responded

[random gulch]

Hello. I have previously contacted support regarding a one-time transfer of progress from my Switch account to an Android account. In the first request, which was related to the Switch account, I was told to create a new request from the Android account to complete the process of transferring progress. But on Android, when contacting support, the robot tells me that support is not available in my region. Only then did I notice that I had an incorrect region specified in my profile, I changed it to the United States, but the robot still answered that support is not available in my region. Even after 48 hours, when I tried again, the answer did not change.

Conversation ID on Switch: 3541587
Conversation ID on Android: 3579322

[uncut peak]

Conversation ID : 3553320

[lethal root]

hi

[crisp sail]

conversation id : #3582429
losted my account progress its reseted to a new account
when i try to login my account its shows new account,
please help gameloft team to recover my account

[shut harness]

Ticket 3584799

[past palm]

Ok

[onyx citrus]

Tickets [3585963]

[hybrid goblet]

Conversation ID : 3576577
no response

[limber shadow]

ID : 3541420

[charred storm]

Ticket: 3587889
ID: 3d11ef2
I haven’t played since the new update 11 ish months ago and now the new update says my email doesn’t exist with asphalt United from the old asphalt 9

[fleet oak]

hi

[deft torrent]

Conversation ID 3585125
Please fix my issue

[brave fog]

Conversation ID: 3582920

Haven't gotten a reply from CC in a week. Currently having an issue in the Aston Martin V12 Speedster Showroom where bundles aren't showing up at all when they're supposed to be added when you start the showroom, would like to hopefully have the bundles pushed manually if possible

[wraith surge]

Conversation ID: 3593035

[wraith surge]

Conversation ID: 3593035
still no reply

[wraith surge]

Conversation ID: 3593035

[chrome cradle]

Device Model: Switch
Desktop Manufacturer: Microsoft
Desktop Model: Windows
Name:
Email:
Username / Link to the page:
Date when the problem occurred: 01/28/2025
Game Version: 24.3.0j
Description: Hello,

I had an account on my switch that i wish to take the data and transfer it to my new one on asphalt legends unite. I dont have my id, but i have a livestream of me playing on it (same email as my YouTube included with this email), my username and last known club

Livestream:
Username:
Last known club:
Linked with: Nintendo switch
Username on Nintendo:
Liked email on Nintendo:

Current user id:
Linked with: xbox
Username:

Maybe something useful: I found that “ Services authorized to receive this account's information” has asphalt legends unite linked so you guys DO have my information. That is now whether you are able to locate and transfer my data with my progress.

The main reason this support request was even filed is because your game is so not beginner friendly if it was easy to accumulate cars that are now like locked from events four years ago then maybe this would be created i would just start brand new, but you guys have made it so impossible that I have to do this.
Entry ID:
Manufacturer: Nintendo
Model: Switch
Language: English
Country: Canada
Platform: Others
Game: Asphalt 9
From Gameloft Customer Care. Conversation ID: #3596291

blank entries are for privacy

[chrome cradle]

It’s been a while you guys are slow

[latent cloud]

Conversation ID: #3583224

Should be for playstation, no reply since it was sent about 10 or so days ago? (not sure)

[latent cloud]

also, just saying, the language was in german

[acoustic hemlock]

Conversation ID: #3588864

Hi, it was clash end of season rewards and it happened on 24th jan , i left to join another sub club and missed the chance of claiming my clash end of season rewards

[raven nova]

Conversation ID: 3604198

[barren lily]

Conversation ID:3606138

[real mica]

id: 3607438

[queen hare]

Conversation ID: 3609927 plz

[violet ermine]

#3615730

[celest frost]

Conversation ID: 3617648
I am the leader of our club. Both me and my generals are having this issue where when we try to accept new people into our club whether it’s on Xbox or our phones, we get the notification saying you are already in a club like you see in my screenshot. When I view our new players profile, though it does say they are in our club. But when I view our leaderboard roster, they are not showing. We are showing 17/20 when it should now be 19/20.

[raven nova]

No it means that they have already joined the other club before you accepted their request, it's normal though, we have 6 hour slowmode

[outer yoke]

Conversation ID: 3620997

PSN: VeXpertGaming

All purchases were made through the playstation store itself; Not from purchasing while in-game, to then being directed to a payment method through playstation. I have not received any of the items from the receipts shown

[lunar geyser]

I opened around 20 Kimura packs without single blue print. Can you verify if there is Kimura cars possible to open?

[hearty pewter]

Conversation ID: 3624926

I don't know if my request is obvious but I just want the one time transfer of my progress to Steam (PC)

Update: After 3 days nothing has been done yet pls help me 🥲 🙏

[drifting trout]

Conversation ID : 3628231

Please help my account progress is reset, i lost my access to my account i have all the payment receipts made have sent proofs to please help me !! 🙏🏻

[tropic crypt]

in windows it is not possible to purchase, my level is 58

[haughty apex]

Conversation ID: 3631467

I got the 99.99 s rank pro pack and never received my rewards even though it says “purchased” on the playstation store page and the money was deducted from my account, but I never got my rewards.

[radiant phoenix]

Same here.

[shut harness]

3633017 - unite pass has disappered.

[glass kindle]

Wow what happened to the season? Not only the season but gass was cut as well. Had 9 refills now only 3.

[gritty geode]

3632929

[glossy zephyr]

Unite pass gone

[frozen jacinth]

Conversation ID: 3633354, missing Unite Pass

[silent otter]

i lost all my progress unite pass , ID conversazione qui: 3633584

[fresh flame]

Hi, I lost my Unite Pass. Player ID u-91h30c. I access both via Android smartphone, and my Windows PC connected to XBox controller.

[gaunt mulch]

Unite pass has gone amuck... fuel, points... windows pc, u-cc346

[deft lotus]

Same for me and my club members that are using the windows-PC version, the ones that are using the steam-version are not affected! reported to CC with Conversation-ID: #3633567.

[lusty cairn]

My ps5 unite pass is gone since yesterday I bought it the day before yesterday Player ID u-4c15967

[hybrid verge]

Man... I really give up with this.

after long time it's still no progress of customer care to fix about RESTRICTION ACCOUNT.

such a scam, thanks a lot. @hushed cape

[spice finch]

Does anyone know why I can't accept anyone into club?
It just states "You are already in the club".
Is it a familiar issue?

[hybrid verge]

I'm tired already. A FEW MONTHS but STILL not solved. Should I wait until when?

Don't just silence there @Asphalt Team

[cyan spire]

Give me my Decal

[lunar geyser]

Wen Unleashed event?

[vivid pulsar]

i finished at 4th but i didn't got the key
player id: u-1535d

[static fog]

Lost access to my account. 3 weeks no answer. Conversation ID: #3611216

[uncut condor]

Conversation ID: #3646523

[flat marsh]

@vivid pulsar

[vivid pulsar]

yes

[fallow basin]

Since Asphalt 9, special offers no longer appear for me, and when they do appear, I can't buy them, because of an error.
Player id: u-cc3e63

[cold wave]

Good morning why I’m still banned

[orchid crystal]

Cannot delete players that’s not contributing to the team. Server error cannot execute.

[azure hinge]

#🔥・hot-topics

[gloomy wraith]

Game suck, me too

[pastel egret]

😮

[rotund mica]

🥲

[celest frost]

Conversation ID: 3653352
I am having the exact same issue and cannot get a response from anybody. This player turned out to be extremely toxic, and I handled it in a certain way so that the last thing I had to do was just kick him out but blocked and banned him from other things first so that way he can’t be toxic with some sort of a response after kicking him and I couldn’t even do that and now This guy can stay in our club and be toxic because game loft is having issues with their servers as far as people/leaders needing to kick certain players out making it impossible to try and work around a player continuing to be toxic because now they know they are about to be kicked, but they are gonna stay around and say whatever they want until game loft fixes this!!

[cold wave]

3647381 can someone please help with my question it’s not fair to be banned that much please take back your clash coins poor however i paid to much money in the game since launch thanks.

[pine lake]

#3647448 - Hi Team, kindly check this ticket and update me back.

[neat edge]

https://discord.gg/wrxcWKmXMe @everyone

[sly valley]

Ello?

[deep copper]

#3655263. Hello Team. Kindly check my ticket. Why so long 14 days ban i'm still waiting. Thanks

[valid marsh]

Conversation ID: #3641968 Please get back to me regarding network issues.

[orchid crystal]

There are several players on my club that's not contributing to the club and not active and I cannot remove them. It's not fair for others that's grinding everyday. FIX ASAP.

[red dawn]

#3661443 i bought unite pass yesterday and i havent recieved it yet, is there an "international" problem with buying unite pass for everyone or is it just me?
not in the ticket but when is login issues gonna be fixed?
i wanna move my main to an account i use very frequently so dont have to hop around on every account when i want to play something else
surely someone else has these problems right?...

[sick frost]

#3659502 and #3619423 Last season I was charged twice for the Legend Pass. I was told I would be able to get the Legend Pass for the current season free of charge and was told to reference ticket #3619423. Is it possible for someone to get this done as soon as possible? It would be greatly appreciated. Thank you!

[calm latch]

#u-fg8cc77. My club had just been eligible for clash last week, and we were not able to start clash for no reason at all. Our club has fulfilled the requirements for starting clash. I have filed a report in customer support and i hope this issue will be resolved quickly.
Club id: #9ed82

[gray wasp]

can i have my 10 mp points back?

[sick frost]

Player ID: u-381693, ticket #3619423; issue: I was charged two separate times for the Legend Pass/Unite Pass last season.

[grim stump]

Cannot delete event

[hearty pewter]

ticket # 3642433: I already told in my other ticket 3624926 that I want a one time only transfer to my steam account and I am aware that I'll lose any progress on my current steam account. I told everything in this ticket aswell and they told me again to write a new ticket with the old ticket ID on it. I don't want to wait another 2 weeks till I get the same response and want my account to finally get the one time transfer which is not used yet for my Switch account

[red dawn]

@drowsy marsh it here too

[fair scroll]

Player ID: u-fg6f6h ticket #3669551 in trying to purchase FV Frangivento GT65 the first two ( 500 / 750 token ) packs worked. The 1000 token pack would say synchronizing then do nothing. I tried 5x. I did end up getting the 8bps this morning but CC said logs tell them I got the 1000token/ 8bps 5 times. This is impossible plus i only have 23 FV gt65 blueprints right now. According to them I should have 55. they won’t return the 4,000 tokens or give the missing 32bps

[blissful fog]

.

[minor depot]

binyammajor77_56044 has been warned

Reason: Spam

[whole basalt]

Player Id: u-73024de ticket #3671441 i was playing a Multiplayer 2 match with the DS e-tense, after taking a ramp and being about to land i got freezed in place and after a few minutes i was suspended for 5 days (i guess this was the reason of why i got suspended), i've tried sending a ticket already but they are taking long to answer, so i wonder if i will get my suspension lifted and my progress won't get reset.

[brisk fossil]

3672937

[plucky mica]

Conversation ID: 3675802

[sly valley]

I. Having trouble leaving a clan/club

[drowsy marsh]

Hello, leaving clubs is disabled until next update that is planned for end of this month

[compact arch]

I have trouble logging by any means 😑

[sly valley]

Explain further what your issue is. What can’t you log in to?

[compact arch]

@sly valley

[sly valley]

Which platform/account has your progress and which platform are you trying to log in from?

[compact arch]

Android
It's easy logged in in windows but facing trouble in logging on Android

[lime quest]

everytime when i wanna enter as i wait for it to load it makes this glitchin thing, anyone who can tell me why it does that?

[fair cliff]

when beginning a new pokemon adventure, one could transfer in some established team members from a prior game, rather like sourdough starter.
comsidering playstation is stuck on an island, consider how one player may gift (or trade) another player a car from their garage.
that would make for a remarkable easter for many players.

[brisk fossil]

#u-ge1e2 #3685258

[neon elbow]

Conversation ID: #3684376 - 24 hours ago, I purchased three "Showroom Advanced Currency Packs," but only two of them were credited in-game. The first pack purchase was completed from the Microsoft store but did not get credited in-game.

[novel nebula]

#3686439 & : #3686644
My account has been deleted.pls restore it

[exotic idol]

Player ID: u-18fg22, Conversation ID: 3673293. My cars still have not been restored the way they were before clash bug.

[stray nacelle]

Player ID : u-02d25h , Conversation ID : #3688061
Appeal for Unfair 7-Day Ban

[exotic idol]

Player ID: u-18fg22, Conversation ID: 3673293. My cars still have not been restored the way they were before clash bug. I received today a CC message that I was sent all blueprints and keys necessary to restore my cars but actually I received nothing since I opened the ticket on March 12 2025 and to this moment.

[warm void]

Conversation ID: #3668634
Player ID u-e4e0d4

I got accidental purchase and lost my tokens... I lost almost 1k token. I was saving up my tokens for modificata. Please 🙏 I need my 750 tokens back.. it was an accidental purchase

[compact arch]

Conversation ID: #3691913Conversation ID: 3691889
Just just closing my every req with even messaging

[upbeat kayak]

Player ID: u-3cec1h
Conversation ID: #3676072
After removing cars my VW Electric R was returned with a lower rank than I had, after removing the clash currency obtained through the glitch I was returned a lower amount than I had before using the glitch

[compact arch]

Conversation ID: #3693845
They never respond just close the request 😕😑

[tribal skiff]

Conversation ID: #3693070

Please gameloft, return my account. Why was I banned? I didn't break any game rules. I have never used any cheats to play the game. I beg you gameloft

[jolly estuary]

If they ban you is for a reason..they dont ban for anything unless if you do something

[celest frost]

5 weeks!!?? Wow.

[compact arch]

Same here on just logging in our own account they call it multiple account linking
If they don't want us to logging in multiple devices
Why they launched so every play can play on whatever platform like android,iOS and windows @lyric anvil
And now they don't even reply our complain just shutdown them immediately

[trim rain]

the entire league does not receive Awards ID u-3d5e3e

[stray drum]

Is it still possible to get visual customization of cars? And how do I get it?

[inland quail]

How long till a 'queued-request' is heeded? ID: 3695951 ra

[cold charm]

Conversation id:3699867
Some of my clash currency didnt get added and now I can't get idr key
It wasn't a whole lot, just 100 clash tokens didn't get added, but it's the difference between 5096 clash tokens by the end of the season and 5196, only one of which can afford idr key

[lament bolt]

So I opened my asphalt 9 after a long time on laptop, it shows an update, when I click on update it opens microsoft store where asphalt unite page is opened and play option is coming and when I click play it takes back to game where update option is there. How to update it or better transfer my old account to asphalt unite account

[ebon robin]

Player id: u-56g436
Guys I need help!
I realised that once clash is deleted I would lose all the black Clash Tokens that I have been collecting for more than a year to get the key for Jesko.

My Current tokens are 27,350 + projected winnings from the clash 2750 + 750 = 30850 (31000 if we win, but I doubt it)
so I am still short of 750 (on winning 500) black Clash Tokens

I had thought that just with one more clash I would have been able to get the Tokens but It seems like all my efforts for more than a year will go down the drain with Gameloft deleting clash

I ask for potential solutions, so that I can at the very least get the key

[cold charm]

Same here but 5096/5100 for idr key, this is post season end
Id:u-hcc32; hoping for compensation of some sort for not notifying us soon enough

[little magnet]

ID: u-c382g1

I kindly ask for attention for me and for all those players who were very close to getting the Jesko key, give a little help of Clash Tokens since you warned a few days in advance of the closure of The Clash

[flint oak]

Why has my shop not changed since yesterday afternoon it should have changed twice by now

[ebon robin]

If Customer Care cannot solve this issue then what is it there for? Might as well remove the Customer Care option entirely if they are unable to do anything about it

[cobalt solstice]

3701392

[pulsar ginkgo]

Why does this problem arise when you want to leave a club, that is, you have to be obliged to be in one and belong to one because the game does not let you get out, but if you spend money on the game, the packs are not free, but leaving a club does not leave you

[copper dagger]

Conversation ID: #3699676

[amber latch]

hello
i want to ask how to get legend role on discord?

[cosmic radish]

Bruh what...y am I getting logged into different accounts suddenly?

[soft grove]

same here. u-fe3cg
Would be nice if this gets addressed any time soon for all players.

[fallow basin]

u-cc3e63
Conversation ID- 3709462
This is the second time I've come here to complain about the same thing, my game doesn't show the offers and the Unite bank doesn't work, I've tried everything, but nothing works.

[spark bridge]

Purchase issues - u-g183d1
Conversation ID - 3708899

[celest frost]

Conversation ID 3710989
Purchased but still no season pass in the game

[dusk rock]

Same here, no unite pass
Conversation ID 3711670
Player ID u-cd9172

[sly basin]

Please Storno Booking 5945992267

[spark bridge]

Purchase issues - u-g183d1
Conversation ID - 3708899

[teal wharf]

Purchase issue u-hge7e
Id 3711842

[willow silo]

Purchase issue- ID: u-3fch2e
Bought legend pass, money has been deducted but in game it shows PURCHASE TRANSACTION FAIL

[short smelt]

Purchase issue, conversation ID 3711341, money deducted, it still no Unite Pass

[unborn kestrel]

Purchase issue, conversation ID 3711323

[little swan]

Well, I received a message today that support is unavailable in my region. So I can download the game, I can buy something there, but when I don’t receive the item I paid for due to your fault, you pretend that you don’t operate in my region
Great job guys, great job

[opal lagoon]

gauntlet server error , conversation id: 3712472

[dusk orchid]

Recently downloaded the game on steam. Whats this? Id u-92541g6

[dense surge]

Purchase issue id : 3713577
I don't know if I should post it in purchase section, but I linked my account to epic games but my reward is not being granted.
In game id: u-25h2699

[sick frost]

CC Ticked #3713289, Game ID: u-381693. I still don't have the Unite/legend Pass I purchased yesterday.

[bleak sedge]

Conversation ID: #3711333
2000 Diamonds used but didn't get Unite Fund.

[twin heron]

Conversation ID: #3713224
Cant enter qualification for gauntlet mode always showed this when tried to enter

[fathom wraith]

Some of the other drivers can access Overclock in Gauntlet but I can't, even though I paid real money for it. Please investigate 🙏🏽

[opal lagoon]

this also happened me and no any reply from customer care. wrote it down the conversation id to ticket part for extra notification but nothing happens. i think cc and mods just lying and snoring. they made an hype but with that i lost my interest to the game bcs clash also dead

[novel lagoon]

conversation ID: 3713818
userID: u-7gh157

[remote path]

User ID: u-hcc50e
Conversation ID: 3715359
Waiting for refund

[left urchin]

Purchase Issue,
Ticket ID : 3713988
I bought diamond pack through epic games store, but didn't receive it yet.
In game id: u-h8c000d

[twin musk]

Conversation I'd: #3713560
VIP points not increase

[worthy badge]

Conversation ID: #3712452 still no response..

[tawdry mantle]

Conversation ID: #3712187
I bought Fund 2 and deducted 2,000 diamonds but it was not unlocked. I submitted a receipt order. I waited for two days and still got no news.

[modest stag]

Same problem

[marsh steppe]

Conversation ID: #3707133
I bought Fund 2 from epic store and deducted 2,000 diamonds but it was not unlocked. I submitted a receipt order. Support refuse me to give my cyrstall back or give me the unite fund Stage II

[modest stag]

Conversation ID: 3717450
I bought Fund 2 and deducted 2,000 diamonds but it was not unlocked. I waited for two days and still got no news.
Today i received a answer that support is unavailable in my region. So I can download the game, I can buy something there, but when I don’t receive the item I paid for due to your fault, you pretend that you don’t operate in my region.
Great job, great segregation

[toxic lynx]

I’ve had various conversations with customer care about my case

All they say is it’s gone to Devs and may take a little longer than I need it to be

This issue was raised when unite fund 2 pack was released not long ago since I’ve been level 40 I have not had no unite fund available in my game

Can some one please get back to me

[shell tree]

GL, I understand that those who have no idea how to play try and win by KDing, but having to put up with trainers and account swappers makes this game hateful.
It doesn't matter how many new events they add. As long as they don't fix that huge problem, this game is and always will be hateful.

[orchid lava]

conversation id: 3719829
change in-game country

[marsh steppe]

my support Conversation ID: #3717435. I didnt recieved any of the rewards shown here I have proof of that. even tho i reach the milestone. So total im missing 135K Sc 610 tokens and bunch of credits and wildcards. player id u-508d1

[modest stag]

Coversation ID: #3717450

[orchid lava]

Coversation ID: #3719829

[tawdry mantle]

Coversation ID: #3712187

[uneven grove]

Conversation ID: #3722794

[deft shoal]

Conversation ID: 3722936

[vague helm]

Conversation ID: #3723335

[untold hedge]

conversation ID: #3718706
userID: u-375cd

[solemn ginkgo]

Comversation ID: 3713549
User id: u-789c6e

There seems to be a bug in the cop pursuit MP have shared the video over the ticket.
And
I haven't received the 3000 tokens.

[modest stag]

Conversation ID: 3717450
I bought Fund 2 and deducted 2,000 diamonds but it was not unlocked. I waited for two days and still got no news.
Now i received a message that support is unavailable in my region. So I can download the game, I can buy something there, but when I don’t receive the item I paid for due to your fault, you pretend that you don’t operate in my region.
Great job, great segregation guys.

[inland oracle]

Conversation ID: 3722835

[agile granite]

Conversation ID: 3725920

[fair cliff]

music: please provide a “skip” button at least!?
new content licensed would be super.
nfs had the best race tunes

[wind owl]

Conversation ID:#3892145
User ID: u-03f0f
I reached 60 points in 2nd Multiplayer but can't receive the milestone reward

[fierce summit]

Conversation ID: #3728475 Account linking issues.

[sly valley]

Conversation ID: #3729563

[wheat canopy]

Conversation ID: #3712372

[spark mulch]

Conversation ID: #3731189

[sudden trout]

Conversation ID: 3734243

[tawdry mantle]

Coversation ID: #3735056

[dire pewter]

Conversation ID: #3736441

[sacred plover]

Conversation ID: #3733195

Repeating issue. I have purchased Tier 4 twice but had to wait for a resolution that never came, which resulted in my tier resetting back to Tier 3. Game Loft support informed me they cannot restore progress; I have to start again from scratch. This has been incredibly frustrating, leaving me back at Tier 3 despite my efforts and payments.

[fierce summit]

Conversation ID: #3728475

Can i please get a response regarding my case? It’s been 4 days since i last created the ticket.

[azure sail]

Conversation ID: #3736615

Syndicate coins are getting spent more from my treasury than the value of the original item purchased!

[tawdry mantle]

Coversation ID: #3735056

[drifting trellis]

Conversation ID: #3738720

Syndicate events rewards not received, could you please check

[tawdry mantle]

Conversation ID: #3740176

Purchase Fund II. Pay 2000 diamonds successfully. Fund II is not unlocked.

[red dawn]

Conversation ID: #3737434

Connection issues on Microsoft Version, no account connected to game

[frank pilot]

Conversation ID: #3743117

I accidentally switched my accounts from mobile to pc, my account on pc (with ID: u-c6ced) with good progress, was switched over to my mobile account with no progress (with ID: u-d2e3fh5), can you please help me recover the old account with good progress, which is the account with ID: u-c6ced? I don't want my old data being lost

Edit: I made a new Gameloft Club account for my mobile account (u-d2e3fh5), and I found out that there's also an account conflict when I tried to override the new Gameloft Club account to get rid of my main Gameloft Club account that was connected to the pc account (u-c6ced), and plus the main Gameloft account has the mobile account data (u-d2e3fh5). If the devs can help me get that part through, that'd be great... And please revive my old data and connect it back to my main Gameloft Club account.

[tranquil talon]

Dear Gameloft team,

As a long-time fan and dedicated player of Asphalt 9, I wanted to express a request shared by many in the car enthusiast community: please consider adding the Lexus LFA Nürburgring Edition to the game.

You've already introduced the Toyota and Lexus brands, which was a fantastic step. However, the absence of the iconic LFA Nürburgring feels like a missed opportunity. This car is not just about performance it's a piece of engineering art with one of the most emotional engine sounds in history.

Compared to newer EV concepts, the LFA represents the pure soul of driving something that many of us truly admire.

We hope to see this legend roaring through the streets of Asphalt 9 soon

[soft crescent]

Conversation ID: #3734072
Seriously? Nothing other than an automated reply?

[pure olive]

So many issues and complaints, are Gameloft taken us seriously?! Pay for play, or not? You advertise a 10 days Korean food pack, alternating free and paid packs, you pay for one, they take your money and no product?! Gameloft! Where is the professionalism in your attitude? The truth is, you really don't care as long as you get paid by naive people like us, trusting in you for so long. And then you slap a automated response. Yes, I want my money back, although I don't care about 0.99 cents, but the principle is that you steal!

[devout arch]

Conversation ID: #3743938

Pls change my age to 13 that's it nothing else

[pure olive]

Conversation ID: #3744988
Also for me an automated, bot generated response from Gameloft. Same suggestions - restart game, console, router. Un-install, re-install. Nothing works. Has anyone ever had a constant every 10 seconds "connecting to server" issue? I can only stay in the main menu for little while, then bang! connection screen again. I have tested all other games, they're just fine, like every other time when servers are creepy. My broadband is awesome, fast and constant. I'm getting fed-up by the "professionalism" of this crowd. Such a sorry*** product. In 2 yrs I've played it, always, nonstop issues, whether it's connection issue, crashing, freezing of the game, online mega-cheaters and an over-bearing game construct that sends your blood boiling. Where's the fun in racing here? Crash others to get in front? Bots cutting you off, destroying your every attempt of performance, fun and progress? And even if you practice and "forget" in a Zen way about above issues, then you cannot connect... Seriously Gameloft, am I not worthy of your gem? I even pay the legend pass, still not enough?

[pure olive]

I fired another complaint to gameloft "helpdesk", but to no avail. Since my rant yesterday have past ( new ticket #3745986 take away old ticket #3744988) 988 other tickets from unhappy customers..... Don't think Gameloft have done anything.... they keep firing up automated emails. My xbox cannot "sync to network"

[red dawn]

Conversation ID: #3737434
i still cant log into the game on windows edition aka microsoft and my wifi is perfect and im guessing its a problem on your end not mine cus everything for me is fine so please assist me already its annoying and its been going on for almost half a year, i always get the same damn excuse of connection error altough there is no error and never has been, its just excuse after excuse to not let me play on windows... smh
and no reinstalling retrying or anything like that doesnt work i also have no account connected to it, i just wanna connect my main to microsoft
and i also havent recieved anything from CC in abt 5 days so...

[frank pilot]

Conversation ID: #3743117 (Continued)
(I accidentally switched my accounts from mobile to pc, my account on pc (with ID: u-c6ced) with good progress, was switched over to my mobile account with no progress (with ID: u-d2e3fh5), can you please help me recover the old account with good progress, which is the account with ID: u-c6ced? I don't want my old data being lost.)

The steps I did were... I opened the Microsoft Store version of Asphalt Legends Unite, and when I tried to input the code on there and use the B account, it also happened to be connected onto the Steam account as well... and it automatically connected my Gameloft and Steam accounts onto the mobile progress instead of the pc progress. The B account is the mobile account, and the A account is the pc account that I had from Steam.

• My Steam username is AstilNotFound
• My MS account is also the same as my main Gameloft account
• My main Gameloft account (with my mobile in game progress) is ||[e-mail]||

I also encountered an account conflict when I tried to disconnect my main Gameloft account to a different Gameloft account.

• My other Gameloft account (not connected to any progresses) is ||[e-mail]||

[worldly rover]

I got a warning for absolutely no reason, I believe i have falsely been reported. iser id u-05126h

[celest frost]

I really hate to say it but I’m not sure if anything can be done but don’t take my word for it.
I just wanted to inform you/everyone; that’s why I only have ONE main account that I use across all platforms. I suppose yes I can understand starting over again for fun with a secondary “baby account” but honestly I wouldn’t want to run into any issues like with what u are having.
I probably would just focus on getting my main account back to normal on whatever device you want to have it on if that helps. And then concentrate on the other(s).

[pseudo cypress]

I had linked it to other accounts yes but i deleeted the games on the other platforms but i still can't get em' I only have the game on steam at the moment??

[bleak sedge]

Conversation ID: #3747495
Purchase was not delivered

[worldly rover]

false ban.

[frozen jacinth]

Conversation ID# 3751867
I purchased the Unite Fund Stage II and it did not show as purchased in the game so I went through the process of purchasing it again. I have now been charged for it twice and it still does not show as being purchased in the game.

[void basalt]

Conversation ID: #3748935
Account connection error 1-3-1
problem since 04/17/2025

Edit: No answer from CC for 5 days.

[orchid lava]

conversation id:3748873

[fierce summit]

Conversation ID: u-ff76f1

I’m contacting you guys regarding changing my country’s region.

[fair cliff]

💡why is car hunt drop rate not tied to race time? better you drive should give some (small)! boost in chance,
for incentive.

[sly valley]

Conversation ID: #3729587

Still didn't get any solve from my report, about my account change, because my previous gmail account got deleted, so i can't log in.

Edit: still no answer from email since 15 april 2025

[static fog]

Also account problem. No answer from 6 February!

[minor depot]

rovaanis has been warned

Reason: Spam

[minor depot]

edgarock580 has been warned

Reason: Spam

[real mica]

Conversation ID: #3757769
Purchase was not delivered

[worldly rover]

Conservation ID: 3754935
false ban

[merry knoll]

Conversation ID: #3744115

[sly valley]

Same dude

[hollow temple]

is this where I get help?
https://streamable.com/gritjk
I have an issue where a black overlay comes over my game shortly after launching it. I can see & move the purple cursor, but keys do nothing (including ESC).
I have tried leaving the game running in the foreground (focused) for a good two minutes, nothing changed.

[worldly rover]

just try and wait at max for a min, it works

[mystic marsh]

Account has been banned i used steam but the i can log in

[tawdry mantle]

Conversation ID: #3761761

Purchase Fund II. Pay 2000 diamonds successfully. Fund II is not unlocked.

[strong meadow]

Conversation ID: #3758425 I am not asking for special promo. I am stating the fact that players within higher VIP levels are treated poorly - we do not have all the ad multipliers that we normally used to have. Some people are literally playing worse in MP1/MP2 on purpose because of it. The multiplier credit limits are to be fixed by gameloft customer care.

[next kayak]

Conversation id: #3763883
Transfer data to another device

[weak sparrow]

Conersation id: #3756874
Can't chat in club, unable to create private room.

[daring bobcat]

What do I do with tickets

[bleak carbon]

How to open a ticket?

[next kayak]

Conversation id: #3763883
Transfer data to another device

[minor depot]

draxrl has been warned

Reason: Spam

[west oracle]

Today it happened to me too.... But didn't purchase 2nd time? Is it ok now?

[frozen jacinth]

I had to get support to fix it

[orchid lava]

Conversation id: #3748873
Transfer account

[bleak carbon]

Conversation ID: #3765301

Issue: No In-Game Sound in Asphalt Legends Unite (Windows)

Hi, I'm experiencing a sound issue with Asphalt Legends Unite on Windows. The game has no audio during normal gameplay — there's no music, sound effects, or engine noise. However, ads within the game play sound normally, which is really strange.

Here's what I've noticed and tried so far:

1. The game doesn't show up in the Windows Volume Mixer, even when it's actively running.
2. Other games and apps on my PC work fine with sound.
3. I’ve already tried the following steps:
4. Restarting my computer
5. Reinstalling Asphalt Legends Unite
6. Using the repair option (if available)
7. Verifying the correct audio output device is selected
8. Checking system audio settings and Game Bar functionality

Despite all this, the issue remains. It seems like the game isn't properly registering as an audio source in Windows — except when advertisements are playing.

Any ideas on how to fix this or if this is a known bug?

[west oracle]

Conversation ID: 3765348
Purchase didn't deliver

[hollow temple]

I have an issue where a black overlay comes over my game shortly after launching it. I can see & move the purple cursor, but keys do nothing (including ESC).
I have tried leaving the game running in the foreground (focused) for a good two minutes, nothing changed.

[void basalt]

Conversation ID: 3742796
I have been unable to log into the game since 04/17 due to a connection error.
CC said: "Our development team has confirmed that there is an issue. We will fix it next season when the game updates."
(The game has been updated and the issue persists. I have been unable to play for almost 2 weeks due to this issue and have not heard back from CC since 04/24.) 👍
And there will probably be no compensation reward for missed special events, hunts etc.. So the problem could just be fixed

[full karma]

Conversation ID: 3768543

Purchase was not delivered

[void basalt]

Update
#📋・check-tickets Said CC Agent provided a solution, but nothing was solved, I still cant play the game! Same connection error 1-3-1

[minor depot]

ismebe has been warned

Reason: Spam

[minor depot]

asphaltfurina has been warned

Reason: Spam

[fair cliff]

Isnt this the perfect time to add another chapter in Career mode?

[worldly rover]

are we getting this out of here? <@&469459051105878016>

[drowsy marsh]

I'll take care of it

[fringe lion]

Conversation ID: 3773500
i have been using the check tickets function yet there is no one that has responded yet normally when i'd use check tickets a cc agent would take over in 30 mins- 2 hours time

[merry knoll]

Ticket ID: 3763727

[golden mist]

Conversation ID: #3764672

[fringe lion]

got a response
responded back
no response back

[severe grotto]

Conversation id - #3759664
I am unable to login in Microsoft version because I am getting account conflict and I don't get any option to chose any I'd or merge , I want to keep my original I'd = u-6g9074

[keen vector]

[unreal grail]

I am unable to unlink my gameloft account from my asphalt legends unite, I am request you please unlink my gameloft account Player ID-u-ge972

[simple oak]

Can I speak to a mod or dev
<@&469459051105878016>

[fossil ridge]

@opal flower Hey there, sorry for bothering. I am having issues with my asphalt account, someone else has stolen the account and changed every method of logging in, and now i cannot log into my account. Me and my bro had collectively spent a fortune on that account and we have no idea what happened and how it got stolen. The person who has the account also changed the in game Player-ID somehow.
This is the account currently, which i lost access to.
This is the old player id in case it helps: u-h3g4e7.
I contacted Corredora from asphalt team earlier and they told me to contact you and told me that you might be able to help, so here I am... I did contact customer care earlier but no reply thats why im asking for help on discord pls help. 🙏
I can provide further proofs that this is my account.

[crimson lynx]

Conversation ID: 3787543

Purchase of Unite Fund but i didn't get it after paying, it showed up transcation failed twice and i can't get unite fund to claimed despite already buying it

[sour panther]

Conversation ID: 3787834

Please look into this issue asap

[weak sparrow]

Conversation ID: 3777917
No response since May 5

[tawdry mantle]

Conversation ID: #3789471

Purchase Fund II. Pay 2000 diamonds successfully. Fund II is not unlocked.

[reef chasm]

Conversation ID: 3793104
Kindly help me restore my account. Thanks

[autumn kiln]

Conversation ID: 3794581
Please help with my account. The pack first, the items pop up and the fragment car too, but i didnt get the 20x porsche’s fragment, and when i purchased another one, the second pack, it did showed up. the first time i purchased it, the currency did go in, but not the fragment. Please help me ASAP

[clever sinew]

Hola

[steady dagger]

hola

[ionic holly]

3794396

[vague sequoia]

Conversation ID : [3775616]

[vague sequoia]

Conversation ID : [3775616]

[hardy hawk]

Conversation ID: 3793878

[grim valve]

holaa

[vague sequoia]

Conversation I'd #3778435

[vague sequoia]

Conversation I'd #3778435

[vague sequoia]

Conversation ID#3791258

[ionic holly]

3794396, no response since then

[hardy hawk]

Conversation ID: 3793878

No response for days

[vague sequoia]

Conversation ID #3778435

[fringe jolt]

Conversation id: 3800944

[inland oracle]

Conversation id: 3799307
Errors of Apple Payment and AlipayHK were solved, and I just received the receipt from Apple. Thank you Customer Service

[raw sparrow]

Conversation ID: 3802691
Hi, I’m having a lot of trouble submitting a customer care request since the site doesn’t let me fill and submit the form. I lost at least 1500 tokens with Spotlight store refreshes not working but yet deducting tokens. In addition, at least twice this happened and the store didn’t refresh but counted as a refresh anyway forcing 500 token refreshes, meaning I missed out on those 250 token refreshes as well. End result is I missed out on at least two refreshes, maybe three, a huge stack of tokens having to spend 500 tokens instead of 250 PLUS the 4 or 5 missing 250 token refreshes, AND missed out on the EIPs for the McLaren and Agera, and I was short BPs for the McLaren. Please help. Sorry if this is the wrong channel.

[night jetty]

Conversation ID: #3799538
no response need help

[sick sinew]

Conversation ID: 3803840
I purchased the Unite Fund through Steam, and the game showed "purchase successful," but I can't get unite fund to claimed, and it still prompts me to buy it. Please Fix. ID: u-h1197

[daring pelican]

ID: #3804308 please help

[sand reef]

Conversation ID: 3804259
Account can't open in another device with Gameloft Club account.

[vague sequoia]

Customer care please solve my problem 🙏🙏 please

[bleak meteor]

#🆔・tickets-customer-care Conversation ID:3802512
Demanded Actions:
Immediately revert my original progress (u-c7d275) and unlink it from "warygorgon5346".
Restore the account exclusively to my Xbox/Microsoft login ([e-mail]) on Windows/Xbox.
Investigate how this breach occurred to prevent future incidents.

[rotund mica]

Conversation ID: 3808586 need help please responce

[modest stag]

I am bought unite fund 2 and didn't get the content
(Steam version)
Player ID: u-h92d4g
Customer care message me “Technical support is no longer available in your region.”
Wth GL? Why do you sell your products in the store but not take responsibility?

[sly valley]

Conversation ID: #3810049

[vestal siren]

Conversation ID : #3812319
@rapid oak

[sudden trout]

Conversation ID: 3813234

[sudden trout]

this report is about gauntlet abusers, I get nothing from this, just to make sure everything is fair in our game, day by day abuser is increasing, I also send proof to CS, fix this

[frail hornet]

I purchased the Unite Fund II and did not get the claims unlocked. I checked my credit card and the transaction went through. Player ID# u-dh6c7 (windows)

[sand reef]

A person steal my account! ID: #3816820

[frail hornet]

Is there a problem with Unite Fund II? I still can't claim anything although I bought it.

[vernal depot]

I bought the pass through shop.gameloft. I paid, they took off the money, but I didn't get the pass. please solve the problem quickly!

Conversation ID#3820591

[fallen rain]

Did someone find the solution to the no sound in the game on pc?

[icy vigil]

i bought the sonic pass from my xbox account.. i paid and payment was done. i did not get the claim, the benefits. but amount was deducted from my account. pls check asap.

Conversation ID # 3822326

[full karma]

Conversation ID: #3822566

Aston Martin Valkyrie Blueprint in legend store missing.

[paper oasis]

Conversation ID: #3815744

Hello,
my account was banned and I haven’t received any response yet. The 72-hour response time has long passed. Could someone please look into this and get back to me?
Thank you.

[foggy glen]

Conversation ID: #3823771
Please, return my original account (u-0h178dc) to my Gameloft Club account and unlink it from "Vicvaporu". Also, restore my account to my GooglePlayGames/Xbox login ([e-mail])

[runic steppe]

Conversation ID: #3825844
although I dont cheating Im banned permanently

[tranquil pulsar]

Conversation ID: #3826102

[inland oracle]

conversation id: #3822470

[inland oracle]

conversation id: #3822081
my Gameloft id is #u-dgeg41

[sly valley]

@rapid oak

[reef pulsar]

Conversation ID : #3823548
Trying to contact support about my banned account from past 1.5 years. No reply till now whatsoever.

[sullen hazel]

Hi

[haughty verge]

Conversation ID : #3830975

[sullen hazel]

Conversation ID #3830183

[real hornet]

ID: #3819055 Is there anything that can be done? A lot of money had been spent on this account/career.

[agile granite]

Conversation ID #3833660

[runic steppe]

Conversation ID: #3825844

[reef pulsar]

Conversation ID : #3823548

[willow pewter]

Conversation ID: #3834288

I need to transfer my data to PSN or PS4

[fair cliff]

When player sorts garage by stars,
headings should be changed from class to star level to improve navigation.

[willow pewter]

Conversation ID: #3834288

I need to transfer my data to PSN or PS4

Help Y'ALL, 😭

[fair cliff]

Epic imports should be marked max out in the store, and converted to trade points if your car is maxed out.

[drowsy marsh]

Plz solve my problem

[fair cliff]

What is X?

[willow pewter]

Conversation ID: #3834288

I need to transfer my data to PSN or PS4

Help Y'ALL, 😭

[runic steppe]

Conversation ID: #3825844
passed 1 week and nobody answer my email

[fair cliff]

help me (u-f0020g)?
my chromebook ALU launches but crashes immediately after connecting to the server
it’s hatch (acer core i7 w 16GB memory)

[wanton warren]

Conversation ID: #3843722
Sound ads happened again during my gameplay and main menu. Used with Galaxy S24 Ultra
Unite ID: u-520c4h

[strong cove]

Hi!
U-d8d929
Can't boot up the game, stuck on "connecting to server"
🇷🇺/🇳🇱via vpn, connection is good elsewhere
Galaxy s20 ultra, us/korea version

[daring dragon]

Konuşma Kimliği: #3846386 What does this mean there is no cheat but I got banned

[raw python]

Hii

[sly valley]

FYI, just sent my complaint about being called out as a cheater on my iPhone. If using a Backbone to play the game is considered cheating, better get crackin' and go after the other 25% -50% of mobile racers. While you are at it, better block the Backbone access as well.

[raw python]

I'd - u-g22c7

Without any hacks and speed tricks my account got a notice of getting ban for 2 days. I am not able to understand why it happened.

I request you to kindly check it manually before the bots conformation.

I am a You tube streamer over 1k+ subscribe who does live stream on daily basis and i will miss my stream for next 2 days. I want it to get unban as soon as possible.

Please look into the matter urgently!!

Your Asphalt legends unite player
Mohit khandelwal

[daring dragon]

Conversation ID: #3846336
u-g6901
I got a permanent ban even though I didn't use any cheats. I've been playing for 7 years and all my hard work has gone to waste. If you check my races and rankings, you will see that there is no cheating. Please, I want access to my account again.

[daring dragon]

Conversation ID: #3846336
please reply

[pliant kelp]

I have a problem pls help

[raw python]

I haven't got any reply!!

[runic steppe]

Conversation ID: #3848994
I dont any cheat and account sharing but I take permanent ban. Im playing this game since 2019. I want access my account.

[barren atlas]

Conversation ID: #3845938
I don't get any reply from Gameloft. Please help me.

[misty geyser]

Kindly close wrong ticket! #3854149

[rich plover]

Conversation ID: #‪3847677‬
I bought the Countach bundle on the Playstation store and I still haven't gotten my stuff... Please help me with this.

[minor depot]

awas813633 has been warned

Reason: Spam

[tame willow]

Conversation ID: #3856752
My brother logged in without my permission and bought packs in the store.He wasted 2.2k tokens.

[fathom escarp]

Conversation ID: # 3858114
I brought this morning the $9.99 Sonic package from GameLoft shop and I haven't received it.Also brought the overclock pass today and it says 8 days left.

[cyan imp]

Coversation ID: 3854658
So the problem is that I had two devices with the same Microsoft email. Upon logging on, it allowed me to decide which progress I wanted to continue off on. Now it doesn't let me. I don't remember my garage level but my car count are around 50 - 80 if I remember correctly. The device was a windows PC, and I had installed the game from the Microsoft store. I dont remember any social network accounts being linked. I saw no progress on my account. Could login credentials be made for that account. I have purchases made and their reciepts, so could that be used to identify the account and new credentials be made for me?

[celest frost]

The best way to link your account to the game on a new device is link with code

[cyan imp]

could we talk about this in more detail in dms please?

[cunning parrot]

Conversation ID: #3791016

Hi there, I've been trying to reach out via through emails for a transfer data from my switch to mac. I've recently got a new email after like a month or so. My switch user ID is "u-3fd8d6c" and my mac user ID is "u-e97967e". I want to transfer my switch data over the mac data. I have read all the consequences as to what will happen once this action has occured. I do not have any socials linked to my account, my email is connected to my discord account. I would like to fully confirm this transfer and would like the transfer completed once a response has happened. Thanks a lot gameloft have a good day.
Kind regards,
Ethos

[celest frost]

Yes you can message me privately I don't see that you have already so I suppose you were waiting for me to answer but of course you can 😉

[cyan imp]

I believe I have

[hearty swift]

Hey, I purchased a Lamborghini Countach x10 pack instead of the Lego Valkriye x10 one by mistake. I was in a hurry and didn’t notice that it was the wrong pack, is it possible to revoke the rewards from the Lamborghini pack and reinstate the tokens as I would’ve unlocked the Valkriye with the x10 pack that I wanted to open. Thanks
(u-e1385h)

Conversation ID: #3868465

[cyan imp]

Conversation ID: #3872374

Hello. I haven't played asphalt for almost 3 years now, and have lost access to my account. I don't remember any social networks connected to the account. However, I have my id, and other information. Could that be used to generate a log in code?
Ive had this issue for over a year now, and all my tickets have been unresponded to.

[subtle tartan]

I had Asphalt 9 Legends & purchased the Lamborghini Murcielago
I uninstalled the game for awhile then reinstalled it after it became Asphalt Legends Unite & noticed everything was gone
I'm working from scratch again but can I have my Murcielago back please?
I have screenshots of the black/red wrap that came with the purchase
Thank you

[sudden barn]

Hi, I hope you can help me with my Alphalt Unite issue.
I downloaded the game through the Epic Game Store and was enjoying "benefits" like skipping refueling times, recharging some tickets without having to wait, etc.
The problem is that in the connection tab, it appeared connected to Epic but not to Gameloft. I decided to connect it because I couldn't buy the Battle Pass (it doesn't appear in the store), and it turns out I've lost those "benefits." I can no longer skip the wait times, nor can I claim free packs. And when I try to unlink from Gameloft and only stay connected to Epic, it won't let me. 😢 If anyone knows how to unlink it so I can get those "benefits" back, I'd really appreciate it.

[visual stone]

I purchased the Daily event pass yesterday and I was just playing and when I clicked on free refill its showing only 10 tickets and in shop it shows that I've purchased overclocked pass

[gusty otter]

I cant claim the last 2 rewards

[main sedge]

I bought a bonus bundle pack from the GL shop today and it expired in 5 minutes.

[minor depot]

girgisdaniel has been warned

Reason: Spam

[arctic thicket]

Conversation ID: 3882676
I am not getting any bp even after playing more than 40 races in stage 3 of Nevera time attack special hunt. Got 1 bp in stage 1 after 15 races. No bp in stage 2 either after around 10 races.

[sonic crescent]

Conversation ID: #3883124
I played Pagani huayra bc star hunt when it was giving Mc laren p1 bps.. but after the issue was fixed, it shows that I have got Pagani huayra bc bps..which is completely wrong.. please help..

[fallen hedge]

Conversation ID: #3891016

My name was changed to Driver, I am unable to change my name, everybody’s name is switched to Driver, I cannot participate in club chats, etc. Please help me with this issue.

[full karma]

Conversation ID: #3893273

Account Conflict Both Email

[steep beacon]

Conversation ID: #3894960

purchase issues

[somber thunder]

Conversation ID: #3893664
ticket was never replied back in the 1st palce 🥀

[daring dragon]

Conversation ID: #3893803
my account is reset, the game starts from scratch

[cunning tapir]

Conversation ID: #3896617
Purchase issue with Legend Pass

[severe grotto]

Conversation id:#3898397
I have account conflict of xbox and I loss track to my account which is conflicting and also don't get any option to merge or continue with account a or b please unlink my account with the previous xbox account so I can login to it in Microsoft version (pc) which requires xbox login

[agile granite]

Conversation ID: #3899195
Issue with an Event.

[haughty verge]

Conversation ID: #3900692
Spent currency by missclick accident

[thorn isle]

Conversation ID: 3898577
Unable to see free gift in GL shop. Even though my country isn't blacklisted.

[cedar bear]

Conversation ID: 3901526
I didn't get my spotlight refresh for today (sun, Jul 6).

[west trellis]

Conversation ID: 3902063
no refreshes for past 2 days in spotlight event

[plucky flint]

Conversation ID: 3903450
Did not recieve Legend Pass even if the money has debited out of my Apple Account. Game said transaction failed. Contacted Apple, said they gave a refund but I haven't recieved it.

This happened on Jul 4 2025. Image 2 shows that the purchase transaction failed.

PLEASE give me my Legend Pass

[covert tide]

Conversation ID : #3853506
I'm having trouble with the multiplayer mode — I tried all the recommended steps but it's still not working.
The issue seems to be a failed connection to the server, and I haven't received anything to fix it.

[undone lava]

game freezes when synching with server. Diamond purchase failed but nintendo took my money. u-g1f1dd

[true wyvern]

Conversation ID: 3904863

Hi there, it is already second time(5 July & 8 July), My spotlight shop daily refreshes are not refilled after 24 hours! Still stuck at 0/4 after the refresh!!!

[minor depot]

king_t4z_.7 has been warned

Reason: Spam

[haughty remnant]

Conversation ID: #3849615
Hi, I'm playing on a new windows device but I would like to link my Mac/iOS account to my new device. I have linked my iOS account to Gameloft ID. However on my windows device the ‘Connect' button is greyed out and I'm not able to click on it in order to sync my progress. I have contacted customer care at June 13 and they have not yet replied.
There was no page asking for my age when I first ran the game on my windows device.

[delicate swan]

This happens to me everyday

[peak steeple]

Conversation ID: 3857657 check the conversation and do the process for my account

[true wyvern]

Game ID : u-0fh8dh
Conversation ID：3912641

Spotlight store token’s refresh didn’t replenished since daily refresh. It’s already the third time, pls solve it or compensate ASAP.

[tacit goblet]

Conversation ID: #3912797
xbox
[e-mail]
ID: u-69162
Account linking A different account was entered by mistake
Please restore ID: u-69162.

[amber lintel]

Conversation ID: #3913085
Player ID: u-25010
I got a ban despite not using any exploit. I've been playing for many years and spent relatively a lot of time and money. Please, don't make my hard work waste. You know it's an important time to obtain Venom F5. I'd like to kindly ask an unban as soon as possible.

[fringe lion]

Conversation ID: #3915866
i am having trouble logging in again not only that but it is in the same way just as it was all those times ago please fix this issue for once and for all and let me log in

[fringe lion]

uuggghhh i don't wanna wait 2 months just to get the problem fixed in 2 days again please just help me

[fringe lion]

':(

[worthy goblet]

Conversation ID: #3914257
Help me restore my account, someone has stolen the account and changed linked platforms - GLID, gplay now logging into empty account.

[fringe lion]

how is it customer care if they don't care for the customer? 🤔

[fringe lion]

Conversation ID: #3915866
i am having trouble logging in again not only that but it is in the same way just as it was all those times ago please fix this issue for once and for all and let me log in

[violet venture]

hi, how to unlink my alu account from epic games? my epic games account got hacked

[sudden trout]

Conversation ID: #3928739
I'm addicted to this game, please help me Gameloft🖤

[lapis token]

||😆||

[sudden trout]

At least let me play nevera last stage , I have only 12 eip now 💔 Conversation ID: #3928739

[tacit goblet]

How do I link Gameloft ID with Facebook?

[pure flint]

Conversation ID: #3931627
Game Id: u-7f526h
I Still can't login on android devices... Either with Gameloft Id or vía Email.

[sharp delta]

First ID: 3893258
Second ID: 3908560
Current ID: 3916085

The Discord bot tells me that ticket 3916085 has been resolved and that you've responded to me, but I haven't received any response either by email or in-game chat (from where Sandra told me to repeat the request, which I did). Just in case, I'll say it again: I accept all mentioned conditions. Can I have some information on how to complete this account transfer?
Sandra, please help me 😭

[night cliff]

Conversation ID: 3937702
Brought 4 purchases but not received (One being 2 purchases that i made 1 week ago, second being 2 purchases that i made now today)

[delicate flame]

Conversation ID: #3936062
I did not receive any VIP points for purchasing in the store.
Any help is welcome 🤗

[sacred plover]

How to I get game support if I've already emailed and the agent did not resolve the issue?

[crystal plume]

Conversation ID: #3934787

I am not able to see daily gift on the gameloft store, please help!

[sudden trout]

I can wait no longer, Nevera SE end today, back in day, cc respon faster than nowadays, 6 days without response, Conversation ID: #3928739

[last barn]

Thanks! This is your Conversation ID: 3940268
Your request has been added to the queue. You will receive a push notification as soon as one of our agents becomes available.

[rain pelican]

Helo

[sharp delta]

First ID: 3893258
Second ID: 3908560
Current ID: 3916085

The Discord bot tells me that ticket 3916085 has been resolved and that you've responded to me, but I haven't received any response either by email or in-game chat (from where Sandra told me to repeat the request, which I did). Just in case, I'll say it again: I accept all mentioned conditions. Can I have some information on how to complete this account transfer?
Sandra, please help me 😭

[kindred island]

Conversation id #3940565
It's been more than 12 hrs there is no response

[night cliff]

Conversation ID:- 3941319
No response after 19 hours

[hollow prairie]

Hey I am having problems to login my gameloft id is u-f6663g

[rancid egret]

Conversation ID: #3942490 havent responded in around 17 hr
Hello, I recently just purchased the Ultimate Legend pass and it said there was an error with the transaction on the Gameloft club website but then I got a notification that the money was approved. I haven't received the pass and the pass still appears in the Gameloft club shop.

Please let me know if there is a resolution to this
In-game id: u-6c658
Display name: Pixel

[late acorn]

@amber lintel

[fringe lion]

Convo ID;3928893
having trouble logging in when i try to it gives server error gave account conflict message at first tho

[sly valley]

Conversation ID: #3943230
All ADs have disappeared from my game. I no longer have the option to watch ADs for gas refills and at the end of races. I've already formatted my Windows and it didn't work. I have the pass purchased and I'm wasting time without being able to fill up the cars with gas.
Please I need a quick solution to stop losing money.

[rain pelican]

Coversation ID: 3937739
I can't login wihout Facebook,i don't have Gameloft account what îs the solution for my case .
I can't belive this situation my account Lev 59 ( ID:u-87f04g) it was all a waste time and money all this years.

[boreal plover]

Conversation ID: 3942595
u-gd117
Haven’t received Legend Pass from Gameloft shop online.
Thanks 🙏

[fallow grove]

Conversation ID : 3945575
u-d7h842e
Had purchased a LEGO technic Lamborghini Revuelto Exclusive Pack, payment has gone through with payment proof and not recieved it + does not show up in gameloft club transaction history
Please reply, thank you

[rapid fiber]

conversation ID : 3944525
u-dc9278
Already bought Legend Pass, but didn't get reward from tier 1 to 5, i've completed all pass mission except "buying from Legend Store, and now pass mission has been reset, but still didnt get reward from tier 1 to 5

[white marten]

Please give facebook login option I lost my account 😢

[pure flint]

**ID de conversación: #3931627
ID Game: u-7f526h

It's been a week since I've been able to log into my account on mobile devices... And I haven't received a proper solution or response.
Do I need to buy a "customer care pass" for them to respond or something?**

[last barn]

Thanks! This is your Conversation ID: 3947732
Your request has been added to the queue. You will receive a push notification as soon as one of our agents becomes available.

[boreal plover]

Conversation ID: 3942595
u-gd117
Haven’t received Legend Pass from Gameloft shop online.
Thanks 🙏

[sudden trout]

9 days no response
Conversation ID: #3928739

[fringe lion]

convo ID:3928893
it is just server error right now

[fringe lion]

i am having þe same problem here my ID is #3928893
don't expect them to respond fast i had this issue a year ago aswell and it took them 2 months to respond back actually caring and they did not even gave any compansations for it so don't expect much... (atleast they are slowly bringing back the things i missed out on only the Essenza being Gold and the Kepler decal is left now)

[rapid fiber]

conversation ID : 3944525
u-dc9278
I've completed season mission before buying legend pass, and after i bought legend pass, i can't claim the reward from tier 1 to tier 5, please bring back the reward from tier 1 to 5, thanks

[sharp delta]

First ID: 3893258
Second ID: 3908560
Third ID: 3916085
Current ID: 3936221

The Discord bot tells me that ticket 3916085 has been resolved and that you've responded to me, but I haven't received any response either by email or in-game chat (from where Sandra told me to repeat the request, which I did). Just in case, I'll say it again: I accept all mentioned conditions. Can I have some information on how to complete this account transfer?
Sandra, please help me 😭

[onyx citrus]

Id:3585963 plz bring my account back

[delicate yoke]

Conversation ID: #3946503
Account conflict issue

[sudden trout]

lost game progress
Conversation ID : 3928739

[fallow grove]

still haven't gotten back a reply
Conversation ID: #3945575

[gloomy brook]

Conversation ID: #3946746
unable to chat in the clan
can't change name and search clan
everyone's name start with Drive

[native grove]

Conversation ID : u-6c16ced
Yesterday I was tossing at 28/30 now 0/30 I took one to see if it was a display bug in fact no I lost all...🥺 help me please

[tacit ibex]

Please my facebook account back I'm not able to login.. #ID: u-1e01he

[onyx coyote]

Conversation #3949404 no reply .... already 3 days ???

[formal violet]

Conversation ID: #3940582 can't find lotus packs on the asphalt shop as it should. Please it has been 5 days

[sharp delta]

First ID: 3893258
Second ID: 3908560
Third ID: 3916085
Current ID: 3936221

The Discord bot tells me that ticket 3916085 has been resolved and that you've responded to me, but I haven't received any response either by email or in-game chat (from where Sandra told me to repeat the request, which I did). Just in case, I'll say it again: I accept all mentioned conditions. Can I have some information on how to complete this account transfer?
Sandra, please help me 😭

[sudden trout]

game progress
Conversation ID : #3928739

[brittle shale]

I haven't been able to restore my game progress for several days. ID 3954106 , tech support hasn't fixed it, how do I fix it, I need to restore my account u-602f46

[slow pilot]

Game progress

Conversation ID:

3947663

[sudden trout]

solved thanks dev

[rain pelican]

Plecase my Facebook account back I'm nota albe to login.ID u-87f04g

[formal violet]

Conversation ID: #3940582 it has been almost 7 days

[gloomy brook]

Game progress
Conversation ID: 3946746
wait for 5 days already

[tacit ibex]

Hey asphalt can you please back facebook login option I'm not able to login my I'd I loss my all game progress because of this

ID: u-1e01he

[rain pelican]

3937739

[uncut haven]

Every time I open my game, it shows me the tutorial menu for each mode in the game for some reason even though I’ve already been using them since they’ve been introduced

[tight viper]

i am not getting gameloft shop rewards showing up in the game pls someone help me

[zenith citrus]

Hi my friend lost his account because of block facebook synchronisation his id: u-31g197 how he can get back his account because even Gameloft customer writes they didnt available in his country

[half brook]

@nocturne sail i have a problem I can’t access my account

[halcyon aurora]

Can’t login my account for some reason

[tawdry trench]

Showing wrong currency

[tawdry trench]

Got the receipt but the transaction is not showing in history didn't even got my item in game

[tight viper]

same here bruh

[runic steppe]

id:[3928611]
Im waiting 12 days

[tawdry trench]

Anything bruh no mods no email reply this is what GL giving to their player base

[formal violet]

Conversation ID: #3940582 the event is ending real soon gamerloft PLEASE fix this now

[tawdry trench]

Is there anyone to help Us

[tawdry trench]

Customer Support for gambling sites are faster than this 🙏🙏😭😭

[agile granite]

Conversation ID: #3966192

[rain pelican]

Coversation ID 3937739

[vague harness]

Conversation ID: #3961964

[strong wing]

C

[tawdry trench]

Conversation ID: 3966143

[runic steppe]

Conversation ID: #3928611

[strong wing]

Conversation ID: 3970426

[slow pilot]

I got no reply from costomer care from last 8 days Conversation ID: 3947663

[strong wing]

Same here but it’s been 4 days

[minor depot]

fc2699 has been banned for 1 week

Reason: insults towards staff

Banned until · Aug 14, 2025, 4:29 PM

[thin isle]

I redeemed an Anniversary Redeem Code 'xemsq2tw' on 4th August but didn't get any rewards from it. Please Help!! My user is u-2h136cf

[astral loom]

guys how does this channel work? how do i get help

[crisp light]

Did your currency issue got resolved or not, coz I have the same problem 😕

[slow pilot]

Please response it's been 10 days Conversation ID: #3969931

[obtuse goblet]

Just curious, did anybody get support from their customer care before? It feels that they do not have any customer support service

[fringe lion]

._.

[obtuse goblet]

bro how many days did you spend on waiting for their reply?

[sick coral]

Hola

[fringe lion]

the first one a couple of weeks the others not so long cause i learned that if i use check tickets between 1:30am-1:40am(gmt +3) i'd get a response on that day (usually)

[obtuse goblet]

thx bro I will have a try

[astral loom]

Coversation ID: #3978558 and #3978798

[runic steppe]

Conversation ID: #3928611
Im waiting 3 weeks

[astral loom]

my problem is very easy to solve, just need someone to attend it fast

[astral loom]

but why no one responding?! i even provided enough evidence 😭 😭

[astral loom]

bro how did some1's ticket get solved b4 mine when i submitted a response b4 him?!

[agile granite]

Conversation ID: 3982273

[astral loom]

wheres the CC agents?

[foggy siren]

conversation ID: #3976726 can any specialist check it?they dont know how event works so they cant help me,they just trying to convince me there is nothing happened i explain my problem again,in w12 showroom u have to complete all stages and take all bp and 12 epic import part, then after that u can unlock the w12 coupe!!i completed all stages but i got 11 epic import part, i counted and i see i have to get 12 epic from event not 11!but 1 is missed i shared screenshots too.after completing satges event will deactive and disable so anyway u play u have to get 12 epic parts!no chance to miss it,and there is a bug that i didnt get 1 epic part,i dont everyhing right and played in the right way, no problem from my side!its just a bug and issue from game side.instead of solving and finding problem thay just trying to convinve me the color of milk is black 😄

[winter prawn]

conversation ID: 3982472

[sand glen]

Conversation ID: 3985230

[astral loom]

thanks Gameloft

[sand glen]

Conversation ID: 3985230 the game still continues to crash when I do multiplayer long play and in limited time event. Can anyone help me out with this? It happens multiple times now

[swift delta]

Conversation id 3975342

I redeemed an Anniversary Redeem Code 'xemsq2tw' on 4th August but didn't get any rewards from it. Please Help!!

[strong wing]

Conversation ID: 3967650

[static pollen]

Hy

[frozen musk]

Need follow-up on Conversation ID: #3960887. I have provided relevant documents to prove my age and residency but no one help me with my inability to access the club chat and private rooms

[pine tulip]

I need help with conversation id 3984437. I can’t claim free bonus packs / ticket refills / fuel refills / credit multipliers because I recently linked Steam account with mobile. Can someone pls unlink the phone?

[sand glen]

Conversation ID: 3989106

I have already tried to reinstall the game and it still have same game crash issue

[gilded shell]

3956490

[snow cloud]

I can't chat with my friends or create a private room to race with my friends.
Conversation ID:3977886

[sand glen]

Conversation ID: 3985230
The game still have lagging issues and game freezes, sometimes crashes and FPS drop when I play in MP and SP, even though I have strong wifi

[shadow marten]

Conversation ID: 3990344
I bought the Spotlight Pass from the Gameloft Shop, which never activated into my account even though the payment successfully went through. As the event is coming to a close I need an urgent fix today, especially since I had calculated my spending with the Tokens I would get from the pass.

[snow cloud]

It has been several days with non answer.

[nova sedge]

39976344

[frozen musk]

Same here. Seems like CC is ignoring this matter, disappointing

[twilit coral]

Conversation ID:3995282
I just comeback the game but i don't see any Facebook login button.When I learned that Facebook login is no longer supported, I reached out to Customer Care but still no response.

[rotund mica]

Conversation ID:3995379
jut logged in to my account and it says it is banned.. help me out Here please

[pine osprey]

Converstion ID: 3969320 from Nintendo switch (player ID u-f7c4c3), which requested me to send an email from iOS platform.
Converstion ID: 3993306 from iOS (player ID u-2g0c009)

Hello. I want to do a one-time transfer from switch to iOS. I have read the consequences and agree to all of them. Could you help me to process it as soon as possible as I really want to play on iOS platform. Thanks a lot!

[delicate flame]

Player ID: u-f152h6
Conversation ID: #3997149

I bought the Legend Pass to Ultimate Pass UPGRADE, the season ends in 05H 48MIN and I didn't receive the content in game. 😓

[pine tulip]

Still havent gotten any reply

[dreamy rampart]

Conversation ID : 3994378

[plucky flint]

Convo ID: 3997771
User: u-6320e

Issue: I purchased LP last season and you usually get a discount if you want to buy it for the next season too. However I haven’t received that discount and would like to make it go back to 499 INR since I always purchased it at that rate.

[nova sedge]

U-67hc2fg

💞😃@speed,yh
ongquannguyen @plucky flint @plucky flint

[fathom olive]

user id: U-01f970
issue: I've been in the top 10% of chiron spotlight events, but I haven't gotten any rewards yet.

[storm thunder]

user id: u-fg929
I cant get any club rep points whatsoever

[toxic lynx]

:3998884
My club mate has been waiting all day for game loft to get back to him

He purchased ultimate pass received all the rewards and got no 20M

Even to this point now his waiting for a gameloft response from customer care as still not received

He is a switch user and has sent me a copy of proof of purchase if u can get back to him on there case would appreciate it

[fathom olive]

conversation id: 3997811
user id: U-01f970

issue: I've been in the top 10% of chiron spotlight events, but I haven't gotten any rewards yet.
i want to get my 2 chiron epic parts and 1m credits and 500 tokens

[round anvil]

user ID: u-7890321

I'm not earning any reputation points

[inner pagoda]

Conversation ID: 4000289
User ID: u-de534f

Issue: I cannot receive the last spotlight rewards, including 5 million credits, 1000 tokens and 3 epic import parts for chiron. It shown a pop up, but I cannot received it

[warm steppe]

Conversation ID: 3994229
User id android: u-4d58430
User id nintendo: u-1dd602
Quiero pasar mi progreso de nintendo a android

[frigid heart]

I purchased the LP from Gameloft Shop. The money was taken but never received item. I opened the case. Please look into it. Thanks

[lone pasture]

Ticket - 4000674
User ID - u-c696f0 (Nintendo) and u-0hdd1h4 (Steam)

I would like to merge my switch progress to my steam progress as a 1 time thing, however I contacted GL Customer Care around 4 days ago (ticket 3991264) and I still haven’t gotten a response, I resent a request to merge my switch account. (by the way, I mistyped my steam user ID in the email, it is u-0hdd1h4 without the ‘f’)
Please merge my account as soon as possible. Thanks.

[wraith sparrow]

Conversation ID: #3999862
Player ID:57d901e

My account was connected to Facebook, but after reading the update it stated that asphalt legends is not supported with Facebook anymore. So, I am writing this to request for my account to transfer from Facebook to Apple ID.

[proven pumice]

Ticket-3994002
Player ID: u-2geg30 for Nintendo switch and u-51g4135 for my windows pc
I emailed customer care 10 days ago in order to move my Nintendo switch progress to my windows pc but I never got an answer. I emailed customer care again 3 days ago but I never got a reply. Please transfer my data. Thank you.

[untold garnet]

Conversation ID: 3984236
Player ID: u-d532h0
The game is up-to-date, though this isn't the issue.
The issue is that I entered the Zonda Cinque giveaway using incorrect data — I used my current Google email and my ALU ID which is tied to my backburner Google email. Though I corrected it just to be safe, the system still sent an email to my current, not backburner, Google email account that I entered the giveaway.

[tawny mist]

Conversation ID:Re: 3999502
PlayerID: u-015089

[simple kelp]

Hello

[frigid heart]

Conversation ID: #3999533

Please check the support I requested from Gameloft Shop. I’ve paid for the LP, didn’t receive it.

[lone pasture]

Conversation IDs
4004402
4004387

Reference ID - 4000674

I have made a request on both Steam and Switch to merge my Switch account (u-c696f0) to my Steam account (u-0hdd1h4). Please make sure you can transfer the 65 cars, 33 reputation level and 12 garage level. The top 2 tickets are all referencing 4000674.
As I do not have access to the receipt of buying a legend pass (although it was many months ago), I will provide some photo evidence instead.

Please merge my account as soon as possible.
Thanks.

[chrome valley]

Conversation ID: #4004995
u-f35h612
i couldnt get my top 10% rewards for 20th aniv. spotlight stage 10, event has disappeared, if i click on claim from for you box, it redirects me to special events with no bugatti spotlight

[proven pumice]

Conversation id: 4005739, 4005735
I am requesting to do a 1 time transfer of my Nintendo switch data to my pc because my Nintendo switch completely broke. I had filed a ticket request a long time ago in order to get my accounts merged and they said to file two requests. I have been waiting for a while but I have gotten no response from customer care. My user id for Nintendo switch is u-2geg30 and my user id for my pc is u-51g4135. Please help me. Thank you. I can try to find old receipts for my purchases on my switch account if you guys need it to verify.

[still scarab]

Conversation ID: #3992786
Multiplayer issues, I can't connect to any match, the game gives connection error
And still no answer

[minor depot]

pepnik1234 has been warned

Reason: Mass mention

[hardy steeple]

Conversation id: 400425
u-h1g1ef3
Age reset

[prime pendant]

u-48g575g

Cant get any epic import parts from the stage 6 of special car hunt ( sc18 ) i had played like more than 100-130 matches thats like 400 packs opening but didn't even get a single epic import part my game is glitched please fix it

[lone pasture]

Ticket IDs
4004402 (Switch)
4004387 (Steam)
Original ID - 4000674
I have made a request on both Steam and Switch to merge my Switch account (u-c696f0) to my Steam account (u-0hdd1h4), with reference to the ID 4000674 as the email told me. It has been a couple of days since then.
Please merge the accounts (at least before the grand prix).
Thanks.

[fringe lion]

this thing is not responding

[still scarab]

I mean I received an autoreply a few minutes after creating the ticket and its instructions were not found helpful, I had already done them before so I didn't reply back and waited for customer care's answer
although leaving a message here in this channel, I still have received no new emails

[lone pasture]

yet again, i'm back here GL Support

Tickets:
4009139 (Switch - u-c696f0)
4004387 (Steam - u-0hdd1h4)
4000674 (Original Reference ID)
You know the drill. Please merge my accounts, it's been a week.

[supple urchin]

Conversation ID: 4006092

[calm zealot]

Conversation ID: 4008051.

They're ping ponging with me from site to site instead of solving my issue. I don't know what posting my Convo ID here can do. But if its effective I'm putting it here. Basically my problem was that when I played the game last in 2020 I had a decent progress, almost a dozen of cars isn't what you call decent but now they're all gone. Even though I saved all in Google play account. If my problem can be solved here, I'd be happy to know...

[lone pasture]

Tickets
4011340 (Steam)
4009139 (Switch)
gameloft, im starting to lose patience. for crying out loud, it's been 9 days and you still haven't done anything.
i'm just asking to please merge my account.

[candid lodge]

I can't chat in the club, check my friends list, or create or join any private room because he reminds me of my age. The following is a screenshot of the relevant situation and pictures that can prove my age.
Please help me solve it. Thank you.

[floral light]

Conversation ID: 4010757 request the change of country of region for my account. I am in US west, there are 9 hours timezone difference. Paris work time is perfectly at my sleep time. Got to wake up really early to connect to an agent, but none there for help.

[boreal jackal]

Conversation ID: 4007891
I can't chat in the club, create private room or see other players names because of the age restriction. Please help.

[lunar sluice]

Conversation ID: 3993366
I used wrong xbox account and open asphalt 9 on pc and connected my asphalt 9 account, i need gameloft to help me unlink the wrong xbox account([e-mail]) with my asphalt 9 account(u-fe50366)

[tacit ibex]

It's almost 2 month please CC solve my problem

[lone pasture]

Tickets
4013177
4011340

ok, now you can merge my account. make sure to overwrite the steam account with my switch account with 65 cars and 12 garage level.
thanks.

[floral light]

Conversation ID: 4014351 Request to change country of origin from “China” to “USA”. I made a mistake to change country to China when I travelled to China this summer. Now I need help to revert it. Please Sandra do not send me the message that I need to download A9C…

[floral light]

Conversation ID: 4015895. I confirm that I need change country/region to US. Please customer care help to make this change. Otherwise it won’t allow me to play and make in game purchases when I travel abroad.

[young mantle]

Conversation ID: #4013129 or Conversation ID: #4017343

Can u contact me please, because i dont have answer for 3 days. Mistakenly tap ''link account with code'' and past code from other device. Now i cant join to my account from every platform i connected ever. Answer me please🙏

[fervent stream]

Conversation ID: #4015609

I have a player from my club who can't access his account. Initially, it tells him he has an account conflict, even though he doesn't have a second account. He only has the one he has on Gameloft ID.

[warm steppe]

Conversation ID: #4012393
Pasar datos de switch a pc
ID switch: #u-1dd602
ID PC: #u-4d58430

[proven pumice]

Conversation id: 4005739, 4005735. It has been more than two weeks. Please merge my account.

[night cliff]

Conversation ID: 4029073 . Brought 3 items, 2 received ingame while the other one was not received

[topaz moon]

Conversation ID: 4025187. Bought a pack on the gameloft shop and never received the reward.No answer for 3 days

[fresh forum]

Conversation ID: 4027183.
Downloaded the game recently and my progress was lost because facebook login is no longer accepted. Spent a lot on the game to reach garage level 12 to be sent back to 1.

I need help with account recovery.

[sleek shore]

Conversation ID: 3972945.
I confirm change country/region to Vietnam to add new payment card.

[calm zealot]

Conversation ID : 4032867(Android)
Conversation ID : 4034746(Android)
I still didn't get my confirmation email or any help for getting registration rewards for ferrari eSports asphalt series. It's been 4 days, i had to remind them of the issue again and I'm still not getting anything. I even contacted the [e-mail] and they too are not responding, even their main email isn't giving me anything. And not to mention our very own in game customer support, which isn't responding at all since I started the game.

[idle crescent]

Conversation Id: 4035419 ( Android)
My account got some kind of conflict I have given the message to support but there is no reply What should I do ?

[rain belfry]

Conversation ID : 4037103 (Windows)
Level 5 in the Jesko event is impossible.
Furthermore, you'll be banned from the CB. Please remove me from the CB immediately. And don't tell me I broke the rules; I definitely got to the CB after riding Level 5.

[tawdry mantle]

Conversation ID : 4037103 （switch）

[errant flicker]

Conversation ID : 4037671
Player : u-cde725
Remove me from cheatboard due to playing round 5 of jesko event

[royal needle]

Conversation ID: #4038994
U-3hfed

I was wrongfully put on Cheatherboard because of playing Stage 5 of SE

[cloud tree]

I was wrongfully put on Cheatherboard because of playing Stage 5 of SE

[atomic galleon]

Conversation ID: 4036982

Downloaded the game recently and my progress was lost because facebook login is no longer accepted. Spent a lot of time on the game to reach garage level 9 to be sent back to 1.

I need help with account recovery.

[last barn]

Thanks! This is your Conversation ID: 4040328
Your request has been added to the queue. You will receive a push notification as soon as one of our agents becomes available.

[obtuse peak]

Nicee

[thorny ermine]

Conversation ID : 4042286
Player : u-gch992
Hello, yesterday I had around 285,000 tokens in my account, but when I log into the game today I only see 255,000 tokens. I don't remember spending anything, and I would like to get back the tokens that disappeared, which is exactly 30,000. I've attached several screenshots as evidence, including one from yesterday with 285,776 tokens. I also notice that my credits went up, but I don't know why my chips decreased. My ID is u-gch992. I am willing to provide more evidence if needed and would appreciate it if you could check your records to return the tokens, as it has cost me a lot to gather them.

[thorny ermine]

Conversation ID : 4042286 @hushed cape , More than a day has passed without answers.
Player : u-gch992

Quiero reportar un problema con mis fichas. El martes 9 de septiembre todo estaba bien, en la captura de ese día se puede ver claramente que tenía 285,776 fichas en mi cuenta. Sin embargo, al ingresar el miércoles 10 de septiembre, noté que el saldo bajó exactamente a 255,776 fichas, es decir, hubo una pérdida de 30,000 fichas exactas, ni más ni menos.

Quiero aclarar que no recuerdo haber gastado esa cantidad ni realizado ninguna acción que justificara esta reducción tan grande. Además, adjunto las capturas como evidencia de la diferencia entre un día y otro. También noto que mis créditos subieron un poco, pero no sé por qué mis fichas disminuyeron, sin motivo aparente.

Me gustaría que por favor revisen sus registros, ya que me ha costado mucho trabajo reunir esas fichas, y lo único que pido es que se me devuelvan a mi cuenta las 30,000 fichas que desaparecieron sin motivo aparente.

En las capturas se puede ver la cantidad de fichas que tenia de un dia al otro, en la ultima foto tambien se puede ver la fecha del dia.

Mi ID es: u-gch992.
Estoy completamente dispuesto a colaborar, aportar pruebas adicionales si son necesarias y hacer todo lo posible para resolver esta situación. Les pido que comprendan mi caso y me ayuden a recuperar las fichas que legítimamente tenía.

[tranquil bloom]

hey i on windows and my game is force redering of my gpu

[thorny ermine]

Conversation ID : 4046079
Player : u-gch992

Hola, buenas tardes.

Mi nombre es Junior y me comunico en relación al caso con el ID de conversación 4042286 (Adjunto captura de pantalla), en el cual recibí la respuesta de parte de Rê, quien me explicó que las fichas no desaparecieron sino que fueron gastadas en la compra de 5 paquetes de créditos (con valor de 6,000 fichas cada uno).

Tal como me ofrecieron, quiero confirmar que sí deseo el reembolso de mis fichas y que se retiren los créditos correspondientes, para que mi cuenta quede con las fichas que tenía originalmente antes del incidente.

Agradezco mucho su atención y apoyo, y quedo atento a la confirmación de este reembolso.

Mi ID de jugador es: u-gch992.

Muchas gracias por su ayuda y comprensión.

Atentamente,
Junior

[tepid torrent]

Conversation ID: 4046565
Player ID: U-796262

Just now, I tried to link my IOS account to my Steam platform but when I did it, It deleted my account with the same player ID listed above. I need some serious help from you guys please, I want to recover my one that had 157 cars and the Player name is Pro Wierdchamp. and that’s my current progress with the game. On the Steam and IOS, I got sent back to 1 car with all progress started over. IOS is my main platform.

[strong wing]

Conversation ID: 4017994, 3974515, 3966987

[tepid torrent]

Conversation ID: 4050454
Player ID: u-7904f92

This keeps popping up out of nowhere every single time I open the game. It only happens when I open the game and nowhere else. Someone please help me get rid of this?

[vital blade]

Conversation ID: 4049705
Player ID is: u-h5090g

I bought the LEGO Technic Aston Martin Valkyre XL Pack and the Credits Deal M Pack.
The money was debited from my bank account, but I haven't received the items in-game.

[violet ermine]

#4048358

[carmine spade]

Conversation ID: #4053537
player ID : u-1fdh161

Hello, what I want to ask is to unlink my account from my phone and leave the Steam platform as the link to the original account.

Thanks.

[short burrow]

ID

[valid marsh]

/ticket 4056597

[lapis island]

I'd 4057045
u-f5h894

[rose sorrel]

@regal kindle or @cedar quartz can you help me with my ticket ID 4002744

[idle crescent]

Conversation ID: 4043730
Player ID: u-88e8ec

I'm writing to follow up on a conflict with my account that began 14 days ago. I haven't received any response yet and am wondering if my account will be reactivated. I previously sent a message explaining my intended use for the account.

[carmine spade]

Conversation ID : 4053537
Player ID : u-1fdh161

Hello Again

Thank you for your reply. I completely understand the fairness policy, but I would like to kindly insist on my request to unlink my account from the mobile platform.

My intention is not to gain double benefits or to exploit the system. I only wish for my account to function strictly as a Steam account, without any mobile-linked restrictions. Right now, the account behaves as if it is still tied to mobile, which limits my experience on GeForce NOW

Could you please escalate my case to a higher-level support or technical team to check if a manual unlink is possible? I would be very grateful if my account could be restored to Steam-only status, even if it means permanently losing the option of ad-based refills.

Thank you very much for your understanding and assistance.

[celest frost]

Conversation ID: 4057649
Player id# u-5g0gf9
I have submitted a ticket already
I went on vacation with my wife, came back and had back surgery last month so yes at the end of last season I had 0 points. So leadership got transferred to one of my generals when the new season started today. But we were on top of it immediately and we transferred leadership back over to me. The problem is this has happened 3 other times in this new season with my generals today alone and we switched it back immediately and now it has happened a 4th time but this time it's a player that we have no communication with so how am I supposed to get my leadership back when I have been leader of this club for over 3 years!??
And I haven't heard anything back from customer care about this. It was okay when it got switched to my generals and they were able to give it back to me easy enough but this is exactly what I was worried about! ....the club being transferred to someone who isn't playing much and we don't have communication with! I have ran and managed a Discord for this club too and pay for it as well the last 3 years and more. This is not right!! We have already corrected this 4 times today in this new season!! So why does it keep switching leadership to someone else randomly in the club even though I am playing and put points up too this season??
PLEASE HELP RETURN LEADERSHIP BACK TO ME ASAP!!
Every time one of my club members has to leave to transfer leadership back over to me, they have to lose all their reputation points too!!

[glossy totem]

bonjour quelqun poor des code asphalt legend ps5 merci

[tepid parcel]

4059736

[abstract robin]

Conversation ID: 4045863
Player id# u-4855c70

want to unlink my xbox account and change my gameloft account email, i wrongly used it

[high cypress]

Can't log in ☹️

[valid marsh]

/ticket 4056597

[frozen jacinth]

Conversation ID: #4059421

[vital blade]

Conversation ID: 4049705
Player ID is: u-h5090g

I bought the LEGO Technic Aston Martin Valkyre XL Pack and the Credits Deal M Pack.
The money was debited from my bank account, but I haven't received the items in-game.
When i check the ticket in #📋・check-tickets it says Ticket attended, but I still have'nt received the items ingame. The E-Mail in my inbox says: "we will inform you, when we are able to add the items to your account". Its been over 7 days now. Where are my items?(I paid ~95 €) Either give me the Items or give me a refund what is so complicated, about this?

[rotund dew]

4051077

[vapid bough]

Conversation ID : 4066809 , Player ID : u-80e82h9 . I bought ultimate legend pass via Microsoft store and didn't got the pass yet , Edit : Issue solved , got the pass

[rotund dew]

new conversation id 4068707

[crystal barn]

#4070740

[abstract robin]

#4060351

[dusty wave]

How can I contact customer care?

[drowsy marsh]

@dusty wave check #📌・rules for that

[rotund dew]

id 4068707

It has already been about half a month since I first submitted the ticket.
As I have been waiting for the account transfer during this time, I would greatly appreciate it if you could process it as soon as possible.

[lapis plinth]

This is My Conversation ID: 4091635
Player id:- u-6714h7f

This is shown to me every time I start the game.
It only happens when I open the game and nowhere else. Someone please help me get rid of this?

[old igloo]

Ticket ID: 4098262
(I need my u-cg7ec7, for short my account, linked with my new device as possible)

CHANGE OF MIND, PROBLEM ALREADY SOLVED. thanks
@jarus.1 .

[vestal siren]

Conversation ID: 4094908
It's been 4 days already smh
@rapid oak

[glossy horizon]

Conversation ID: #---------
UID: ---------

A hacker had accessed the account and sent a request to delete the progress. Is there any way to restore it?

(Just got news that the account can't be restored for security reasons)

[steady eagle]

Am facing the same problem..
You got any solutions???

[last barn]

Conversation ID : 4111053 , Player ID : u-3d89h15 . I bought legend pass via Microsoft store and didn't got the pass yet , Edit : Issue solved , got the pass

[wet kayak]

conversation id: 4117022

[thick oar]

Hi! I need help recovering my Asphalt 9 account that was linked to my Facebook profile.
Gameloft Support told me that support is not available in my region, but I really hope someone from the team can assist or escalate my case.

Details:
• Facebook name: Andrii Kushnir
• Platform: Android
• Last device: Samsung Galaxy A54 5G

Thank you very much for any help!

[night cave]

Conversation ID: 4118981
Player ID: u-1fd601g

Unlink Google play/Gameloft account on Mobile Device please.

[mystic silo]

Conversation ID: #4038756
Player ID: u-4gh6cf
I was born in 1986, I’m 39 years old. My account was flagged as underage by mistake, please correct my age so I can access all features. Thanks!

[midnight drum]

Conversation ID:4120493
hello,i have been trying to buy season gamepass on the gameloft club,but it's already been 4 months and i still cant buy the gamepass on that platform

[sick sinew]

Conversation ID: 4120515
Player ID: u-h1197
I was born in 1988, I’m 37 years old. My account was flagged as underage by mistake, please correct my age so I can access all features. Thanks!

[idle bluff]

Grand Prix in android big crash

[fickle obsidian]

How do I reply back to a customer care response, do I make a new request or do I reply to the email?

Conversation ID: #4102252

[agile hemlock]

cant play grand prix always crahes on every device i own ipad mac and pc

[haughty cradle]

Good evening. How can I contact support? I have a long-standing issue with the game, and it's still largely unresolved. Will someone see me? All the best. 🤝

[night cliff]

Conversation ID: 4130494

Item purchased ingame, not delivered

[whole moss]

Hi guys.

I'm not sure if this is the right room. But if I can, I would like to make a CC suggestion please.

In addition to having time stamps in the CC chat logs when we talk to an agent. Could you please have a date stamp please?

[sly valley]

I was just bot-banned from the General thread for nothing. I used the word that sounds like "rap" with a "c" at the beginning directly after the word "Holy" in response to a video I was sent.
Seriously?!?!?
Where can I complain about this?

[plucky mica]

Conversation ID: 4141809

[cold monolith]

Conversation ID: #4137406
Offerwall does not work, it says I am underage but I am above 18. How do I change my in-game age setting so that I can use the Offerwall?

[wide harbor]

conversation ID: 4145880
user id: u-5c1725

[obtuse zenith]

Conversation ID:#4148680

I've lost my Gameloft I'd please recover my account ASAP

[brave fog]

Conversation ID: #4138149
User ID: u-0g8h6h5

Account got unlinked from GL Club and all other links (Xbox, Steam), and it was replaced by a fresh level 1 account. Need assistance in getting it relinked or otherwise regaining access to the old account

[muted geode]

I am having an issue also with my GL account on steam as well and it’s not letting me access my account on my phone anyway and I did get a code and not exactly sure how to use it and also I want to ask for permission to used the game in a video/stream my first time playing this game and I would like to have permission to do that from the dev team and I will definitely be giving my feedback in the game when playing it and also huge fan of Ferrari cars they like my dream car.

[drowsy hill]

Conversation ID : #4149085
User ID : u-2d6cg
It's a french ticket, for a bug buying

[cold monolith]

Conversation ID: #4137406
Sent my passport photo to prove my age, still haven't heard from them for like 4 days now...

[obtuse zenith]

Conversation ID: #4150980

[opaque cave]

Conversation ID: #4142013
Player ID: u-1803639

1. Why can't i enter the Offerwall even though i'm over 18 years old?
2. Why was there a connection error when my internet connection was fine 2 days ago? Because of this "connection error" issue, i couldn't finish the event and get what i wanted before the event ended. I need a solution for this matter.

[cold monolith]

1. If you initially set your age below 18, it does not update even if a year has passed. Contact GL Customer Care via a form to change your age: https://gameloft.helpshift.com/hc/en/15-asphalt-legends/contact-us/
2. yea idk bout that
   Edit: this might take a week to resolve so check your emails often. The check-tickets channel is also useful.

[torn void]

Conversation ID: #4152575
User id: u-60d244
Ads in android platform didn't work well

[exotic lava]

Conversation ID: #4148986
User ID: u-643fg8
Unjust Banning of account

[glossy condor]

Conversation ID: 4153530
User ID: u-643fg8
Previous tickets didn’t get response
Account wrongly banned

[feral hatch]

Conversation ID: #4121178
User ID: u-he41he5 / 3d1045
I don't know if the ticket status was updated again after my reply 4 days ago, so sending this here as well just in case;
I was checking if an account recovery was possible for one which was last logged in about 3 years ago, and I provided all available details about it, but then I was told that the logs said that it was created in a PlayStation which is non recoverable, but I never had a console nor did I play with a controller for that matter and had the Windows/XBox account, so hoping this clears up the confusion and helps get a quick solution, thanks

[dreamy rampart]

Conversation ID : 4154157
Account transfer

[foggy siren]

are you sadismic or something?after update ads have problem!car hunt always a dumb ai gone to be 1st! so if i dont watch ads u dont earn moeny from them why are u make trouble to watching ads and being 1st in car hunt?

[candid badger]

Conversation ID: 415095

[rocky mauve]

Tey deleting the game and re installation it as it will asked you your age when you download it

[vital marten]

Conversation id: 4158189

[haughty cradle]

Conversation ID: 4160844
Problem: Reimbursement of losses. Please contact me 😐

[cold herald]

Hello, good evening. Could someone please help me with this problem? I linked the same game account from my cell phone, and I'm unable to unlink the account from my phone. I also can't get the cards to redeem on my PC. Please help me solve this problem. 🙏🙏

[candid badger]

Reminder

[candid badger]

Waiting since 28-10-2025.

[daring badge]

I would like my account transferred from Switch to iPhone

[candid badger]

Response still awaited.

[fathom siren]

Conversation ID: 4172006
I play Asphalt Legends Unite through Steam and I would like to unlink my Gameloft Club account from Android so I can start receiving the free tickets refill on Steam. Every time I try to claim the free bonus packs there's message that pops up saying "FREE TICKET REFILL UNAVAILABLE". This is why I would like to unlink my Gameloft Club account from Android so I can start claiming these rewards from Steam. I had this bug before when my account wasn't affiliated with Android.

[hot sage]

Conversation ID : 4165355
The emojis we were supposed to get from the hololive event still hasn't come for me, like I've seen other android players get it and still I haven't got it, and the event is abt to end in a few days as well

[blazing mesa]

Me too! I miss these Hololive emojis so hard! PLEASE give these free emojis to EVERYONE before Hololive event ends! Some players received them and some simply don't for unknown reason. This is so cruel and simply UNFAIR.
(player id u-41569)

[gritty yoke]

Conversation ID: 4175230
I would like to unlink my Gameloft Club account from my Android so that I can begin taking use of Steam's free perks or benefits. I currently play Asphalt Legends on my Steam account and now I would like to unlink my Gameloft Club account from Android since I no longer play on Android. I just logged it in because It requires daily sponsorship in order to claim the free bonus offer, and I can also begin claiming these rewards from Steam. However, every time I try to claim it, it always declines. When my account was connected to Android, I previously experienced this kind of issue.

[daring badge]

Conversation ID: 4166366

I would like to transfer my main account from my Nintendo Switch to my iPhone. I have a Gameloft Club account already created using the same email address my Nintendo account and all my A9/ALU microtransactions are linked to

[brave fog]

Conversation ID: #4164416

Lost access to my account, would like assistance regaining access to it

[frank pilot]

Conversation ID: #4177370

I'd like to remove linking access on my mobile phone that I connected my main ALU account to. The account is u-98012d, and I play on Steam mostly, I connected my main ALU account on both my Steam and my mobile phone before. But now I want to remove the linking access on my mobile phone

[waxen folio]

I need some help retrieving my account linked only to Facebook

[humble gate]

Conversation ID: #4178185

I would like to check if my Facebook account is still in the servers, and if possible, I would want to recover it and transfer the data to my new account.

[royal plank]

Set my age to 17 by mistake and can’t undo it. The game is asking for a parent’s email

[fathom siren]

been waiting for 4 days still no answer

[minor depot]

.ice_stone has been warned

Reason: Bad word usage

[rigid rain]

Please reimburse my blue tokens in the amount of 2250 and take back the bps for the GP car. You can't run a fair event taking Overclock away in the middle of the event
Your lack of understanding of fairness caused my spending of those tokens a waste of time. So take your bps and give me my tokens back.

[hardy steeple]

Id: 4186792
I didnt got brabham key, and i have 9 bps

[cold monolith]

ID: 4186915
I have yet to get my BT62 key, I have 22 BPs for it. Here is proof

[wide harbor]

id: 4187147
i have 5 bps so brabham key where

[wide harbor]

id: 4187147
i have 5 bps so brabham key where

[jovial rapids]

uhh i forgot what age i've set my acc to but i can't friend people 🙏
is there a way to change my age. im above 13

[smoky minnow]

Hello

[hexed grotto]

Conversation ID #4195961
Please help this player with his problem as it's been 10 days without solving/solution. This is unacceptable.

[rotund mica]

Conversation ID: 4215084

[minor depot]

.ice_stone has been warned

Reason: Bad word usage

[rotund mica]

Conversation ID: # 4215084 my Legend Pass is not delivered to my account after purchase .. i restarted the game and even reset it ... and waited.... but the Unite Pass never delivered. please help me out!😓 . Thank You!

[merry sandal]

Conversation ID #4215354

I can't access to my account using my Gameloft ID and it looks like I got all my progress deleted, it's been 3 days without any help.

[vale badge]

Conversation ID: 4214888. It has been 2 days that I got this but no response. I recently had to reset my PC, and after re-installing after some time (Year/Years) Asphalt 9/Legends, the game created a new Player ID, causing my old progress to be in accessible. Here are some details: 1. Xbox Gamertag: Muhammad#5051 2. Current Player ID: u-84e8283 3. Old Progress: Garage Level~10-14, only 3-4 Class S cars 4. Total Play Time before Reset: 14 days 1 hour 3 minutes. I confirm that this is the same x box account I used previously. Please locate my old player ID and transfer my progress to my current account. I would greatly appreciate your assistance as soon as possible so I can continue my game without losing my progress.

[left oar]

Conversation ID: 4218369 hey, im trying to log into my main account wich is on my mobile phone, im trying to log that account into my windows but when i try to press the connect button on my phone it is dark grey and i cannot press it, why?

[jovial rapids]

Conversation ID: 4188629 I've set my account age below 13 by accident, and I've been restricted from adding friends, sending messages and etc. I've tried contacting Gameloft Support, but I'm not sure how to proceed. I was told to send documentation, but I felt like confirming before sending anything. I was hoping someone would reply since I was ghosted in the conversation.

[night cliff]

Conversation ID: 4214434
No reply for 3 days

[merry sandal]

Conversation ID #4215354

I can't access to my account using my Gameloft ID and it looks like I got all my progress deleted, no reply for 7 days

[nocturne trail]

Conversation ID #4194817
Messaging on behalf of my friend who has no Discord access. He is unable to leave his current club and captains cannot kick him from the club. Ticket was opened on November 20th and he is still stuck in the club.

[merry sandal]

Conversation ID #4215091

I can't access to my account using my Gameloft ID and it looks like I got all my progress deleted.
They closed my other conversation and send me a new one, but I've been without reply for almost 2 weeks

[jovial rapids]

Conversation ID: #4221843
There still isn't any reply after 5 days.

[spice canopy]

Conversation id - 4232655
I can't access to my account

[merry sandal]

Conversation ID #4215091

I can't access to my account using my Gameloft ID and it looks like I got all my progress deleted.
They closed my other conversation and send me a new one, but I've been without reply for 2 weeks

[trim bay]

Conversation ID: #4233980
I lost access to my account (Facebook login). Can someone please check my case?

[vital blade]

Conversation ID #4229810
No reply for 4 days.

I bought the Mercedes-Benz Mercedes-AMG GT Black Series M Pack 2x times.
The money was debited from my bank account, but I only received 1 of the purchases in-game.
The items from the other purchase are still missing.

[trim bay]

Conversation ID: #4233980
I lost access to my account (Facebook login). Can someone please check my case?

[cursive forge]

Conversation ID: #4240223

Even when I select 120 FPS, the game still runs at 60 FPS (yes, don't ask me basic things like is display set to 120 Hz etc etc),

When I install Huawei Version of this game from Chrome, it runs smoothly at 120 FPS, but this Play Store Version always at 60 FPS.

Can someone help me fix this?

[jovial rapids]

Conversation ID: #4221843
There isn't any reply after 9 days

[shut bluff]

Conversation ID: #4234263
I am unable to access my old asphalt legends account(facebook login).

[odd stump]

Conversation ID: 4249213

[odd stump]

Conversation ID: 4250694

[dreamy rampart]

Conversation ID : 4251329
I asked twice a transfer and my account is still not transfered

[blissful mantle]

ticket I'd #4253435
I'd: u-f0gc934

kindly look into this false positive ban ... my GL is 15 and tons of hardwork put in there 😢😭 completely grinded special hunts ultima RS maxed and one:1 , kindly look into and help

[blissful mantle]

guys kindly do reply , don't just ignore tickets , it's hardwork lol

[agile granite]

ID : 4263439
Progress Recovery

[odd cosmos]

ID: 4261377
Unable to make a purchas on Microsoft store asphalt for legend pass.

[cyan crater]

ID: 4246803
DS started early, I played and got the Hellcat and used four 1* Class C wildcards. Then Hellcat was removed, but the four 1* Class C wildcards were not given back. Can you take a look?

[serene monolith]

Hi, I’m facing an Asphalt 9 account login conflict.
My Guest save is colliding with my Google Play + Gameloft ID (both were linked earlier).
I’ve already contacted support — Conversation ID #4262272 — waiting ~72+ hours so far.
My Gameloft Club still shows my IGN and garage level, so the data should exist server-side.
Just checking if this is a known issue or if waiting is the correct step. Thanks.

[rich rampart]

conversation Id: 4270391
Would like an update please

[blissful mantle]

been a week customer care please respond na 😞 😢😭

[torn plume]

ID: 4271513
Can there be a fix to the Drive Syndicate event softlock so that there will always be 1 mission that can be redone Inf for Syndicate coins?

[serene monolith]

Good afternoon
Customer care,I am writing this to request you to follow up on my account conflict problem I had reported on the date 19th December and still no response. I have again provided all the details needed to confirm my original account in the mail. The conversation id is 4262272,please look into it.
Thank you.

[alpine current]

Player ID: u-88382 Can someone please help i can't see the shop for 10th day and buy something with game money or real money and with tokens some card pack's

[lament field]

ID - u-6dcggh1,

Hello tournament said error 3 times then kicked me out my second race. Playstation user. 8pm tournament. Please look into it and get back to me.

Thanks

[pure flint]

Conversation ID: 4283216
Player Id: u-7f526h

Still can't login on Android or Steam

[loud quail]

Conversation ID: 4284601
Player ID: u-621216

Can't change my name function blocked 🔐

[odd stump]

Conversation ID: 4288506

[primal glade]

Hi, good afternoon.
I tried to log in to Google Play with my Steam account. The problem arises when I check my game progress and see that I have nothing. What can I do to fix my problem?
The conversation ID is:4289608

[drowsy marsh]

Hello, do you have Gameloft ID?

[primal glade]

No, where can I see it?

[drowsy marsh]

Go to your steam game, settings connect, there should be an option for Gameloft ID or something similar, create an account through it, and then use that account in your Android device to retrieve your progress back

[primal glade]

Is Gameloft ID the same as Gameloft Club?

[drowsy marsh]

I think so not sure I forgot what it was called within game but you'll find a setting for it in connect

[spare pine]

Conversation ID:4296864

[ornate berry]

Conversation ID : 4282365

[primal glade]

ok thanks👍

[reef hedge]

Where to found Ticket ID...

[drowsy marsh]

in your email

[grand seal]

When I transfer my account to a new phone, nothing happens. I don't know my ID.
Conversation ID: #4298719

[ornate berry]

Hi, Good Afternoon.
I'm unable to log in to my account because I can't login through Facebook.
Please help me to recover my account.
The Conversation ID is : 4282365

[serene zenith]

Why can't I log in with Facebook anymore?
If your progress was linked to Facebook only, you can contact our Customer Care team and provide your Facebook numeric ID linked to the lost account, so we can help with the recovery.

You can find your Facebook numeric ID by following this guide:
https://www.facebook.com/help/1397933243846983

[drowsy marsh]

@ornate berry make sure you followed the steps above, if you did wait for CC answer

[drowsy marsh]

Did you make a gameloft ID

[alpine moth]

conversation ID: 4296498

[grand seal]

I just now figured out how to find a numeric ID on Facebook. As for the Gameloft ID, I didn't write it down in advance, and now I don't know it.

[alpine moth]

DS The Howling Mirror 7 stage,
Required rank is 4228, I have upgraded the Koenigsegg Chimera to 4229, event still wouldn’t unlock, says car rank is at 4202

[drowsy marsh]

Wrong channel ask in #📅・events or #🏎・general

[grand seal]

Conversation ID: 4298719

[pure flint]

Conversation ID: 4301924
Player ID: u-7f526h

[grand seal]

Guys, what command do I need to enter to "check my ticket" ?

[dim night]

Hi, I'm unable to login to my account as login through facebook isn't available anymore. I have my Facebook numeric id. What should I do next. Please help me recover my account.

[alpine moth]

It’s an issue and I PLEASE need your help because I have upgraded the car but the event is still not unlocking. If I check in DS garage car rank is 4229 but it comes up as 4202 when trying to play that stage. I applied the 4 import part (4x18000SC) to upgrade to 4229 from 4202.

Please watch the video.
Thank you.

conversation ID: 4296498

[drowsy marsh]

Buy packs star it up then upgrade it

[gaunt summit]

Tokens not adding up in my account even after seeing the Ads.

[drowsy marsh]

Known problem

[barren atlas]

No response from Gameloft
Conversation ID : 4303836
Player ID : u-54h3cd

[alpine moth]

Ignoring the fact that the car is upgraded and asking that I get pack might mean that I would probably need to have the car started up to 4stars because 27 upgrade points is in limbo.
What do you think?

[drowsy marsh]

I already replied, and this channel isn't for QnA, if you have questions please use #📅・events or #🏎・general

[minor depot]

salvatore022096 has been warned

Reason: misusing channel

[silk spade]

yo can someone help i just redemed the lego car but i cant use it am new to this game

[drowsy marsh]

Ask in #🏎・general

[sick sinew]

Conversation ID: 4314053
Player ID: u-h1197

[dim night]

#🆔・tickets-customer-care
Hi, I'm unable to login to my account as login through facebook isn't available anymore. I have my Facebook numeric id. What should I do next. Please help me recover my account.

[serene zenith]

Why can't I log in with Facebook anymore?
If your progress was linked to Facebook only, you can contact our Customer Care team and provide your Facebook numeric ID linked to the lost account, so we can help with the recovery.

You can find your Facebook numeric ID by following this guide:
https://www.facebook.com/help/1397933243846983

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[drowsy marsh]

@dim night

[silk spade]

yo can someone help i just redemed the lego car but i cant use it am new to this game

[drowsy marsh]

Ask in #🏎・general

[silk spade]

i did

[hollow temple]

Ticket ID: 4293967

I've been playing on the Steam version for quite a while and have become accustomed to the quirks and properties of that version, notably the lack of ad-based rewards. I've decided to login to the Android version using an account code, but then noticed that claiming some rewards on the Steam version was no longer possible.

I have not watched an ad nor have I raced on the Android version, I simply logged in and left the app (as it was too laggy to play). I've since then uninstalled the Asphalt app on my phone, but I still cannot claim a lot of rewards on the Steam version.

I'm hoping the link in my account to the Android version can be removed in order to revert it back to when it was Steam-only. I understand why this restriction is put in place, for fairness to ensure that all platforms & players get equal rewards, however my phone is effectively unable to play the game, barely even able to navigate menus and unable to watch an ad outright.

This puts me in a situation where I'm unable to claim the rewards on my PC (due to the sync issue) and on my phone (due to the performance issues), and I think it's reasonable to ask for my phone to be permanently unlinked from my account.

[pure flint]

Conversation ID #4320393
Player ID: u-7f526h
Login issues

[tall tulip]

No response from CC
Conversation ID: 4327512
Player ID: u-91e84

[weak marsh]

Conversation I'd:- 4330679
Player id:- u-ce26dd

[gaunt raft]

u-hh105fd

[nimble ermine]

Why does my switch2 keep loosing connection durring races? My internet is not the issue. I keep loosing fuel and tickets... only time I seem to get fuel back is durring multi-player races.

[dull pulsar]

Conversation ID: 4335521
player id: u-f41f76
i am unable to change my name or use the club chat feature what is happening

[vapid bough]

Conversation ID : 4336297 player ID : u-80e82h9 . I purchased ultimate pass via microsoft store and owned it for 2 weeks. Suddenly in thursday , I lost ultimate pass and it's benefits alongside some amounts of tokens and credits

[nimble ermine]

Player id:- u-57e988d
I'm diong max out event for Renault R.S. 01 I completed stages 1 thru 6 I went to start on stage 7 and required rank is too low. Right now car is maxed out 2 stars I have 30/32 blue prints and I checked rewards all rewards have been claimed. Isn't max out event supposed to give you what you need to max the car out?

[dull pulsar]

No response yet
Conversation ID: 4335521
player id: u-f41f76
i am unable to change my name or use the club chat feature what is happening

[nimble ermine]

Player id:- u-57e988d
Conversation ID:
4318519

Well now stage 8 opened and I can't do that either , also says required rank is 2775 but I'm maxed at 2536 for 2 stars, I need another star but I'm 2 blue prints short.

[nimble ermine]

Isn't maxed out event supposed to let you max out the car and let you earn the resources ie blue prints? I've done 6 stages and do not want to do this event over!

[drowsy marsh]

You repeat it

[nimble ermine]

Oof y not just make it longer then? When it's clearly titled "Renault R.S 01 Max-out event" it's kinda expected to be able to max it out. It's not called the almost max-out event?

[pure flint]

Conversation ID: 4333871
Player ID: u-7f526h
Android login issues

[trim rain]

Ticket ID: 4343103
Player ID: u-d650ghe
PlayStation transfer account

[granite glade]

Ticket ID: 4344871
Player ID: Got changed, cannot remember
I just checked Xbox, Steam, Google Play, Apple Store and Epic Games, all of mentioned platform now shows different fresh account.
I did not share my account to anyone, the guy bought my old device factory-reseted everything.
I need help recovering my progression instead of automated respond which completely misunderstood my previous reply.

[trim rain]

Conversation ID: #4353808
Player ID: u3d5e3e
Access to the game on another PlayStation platform

[static echo]

ticket id: 4354113
id on main where i want to transfer over: u-3994e6
id on my broken steam account: u-8hf8dc4

the connect button is greyed out, and before anything, i cant reset my or anything? my progress has been like this for years and ive never managed to recover or link my actual functioning account where everything else works, the only place it doesnt it in steam

[sly valley]

Conversation ID: 4353258
Regarding unlinking account on android platform.

[celest prism]

won't open after update, tryd reinstall and still won't open. cant make a ticket if I cant open app! day 2 ? still not fixed ! @hushed cape

[lunar escarp]

ticket id: 4356037
player id: u-0c07c20
I logged in with my mobile device to purchase the legend pass and ever since then this message shows up "free ticket refill unavailable, your account has been previously linked to a platform that supports ads" (i usually play on steam where there are no ads and theres only a limit for credit bonuses) whenever i try to claim the credit bonuses after the mp race ends. and i cant play the game on mobile for the rewards cuz my mobile is just too old for this game and i cant use microsoft version to play the game as i play on a private network for safety and privacy concerns. I need my account to be unlinked from all ad platforms so this credit bonus and free ticket refill issue is resolved. Please resolve as soon as possible <3 (resolved!!! thx)

[sly valley]

I'm having the same issue, they haven't fix mine, want the account to get unlinked from all platform except Steam

[twilit yoke]

Conversation ID: 4358959
Player ID: u-81cf19
Can anyone from GL answer why customer service keeps telling me in Russian that "Support is not available in your region."
I have a German Google account (email & Google play). The last payment was in Euros through Google Payments. I Live in Riga, Latvia. In-game country - USA.
What's going on?

[junior geyser]

Conversation ID: 4352472
Player ID: u-ddfd1
No CC agent has took my case in almost a week 😭😭😭
I want to make a one time transfer for my IOS account to my PSN account, since Gameloft mentioned that this is possible.

[median tendon]

Conversation ID: 4348175
Player ID: u-feh405

Apparently there wasn’t any UI to add Screenshot for my problem.

I am getting concurrent user issue. Even though I have never shared my gaming related any details or credentials.

I have linked my account properly.

I used to play the game on android around a year ago. But phone is also switched off not in use.

[sand glen]

Conversation ID: 4360426
Player ID: u-00ef8f
I accidentally changed the region to Worldwide last week and now I can’t revert it back to my original region is Vietnam

[gilded flume]

Conversation ID: 4356368 I BOUGHT THIS ITEM AND DIDN'T RECEIVE IT. I ASKED FOR A REFUND AND STILL HAVEN'T RECEIVED IT.

[static wave]

Conversations ID : 4358400
Player ID : u-cg9g25f
IGN : SDS™Black--YT

Account recovery
The account in the game still not being recovered, please reply the message

[peak pilot]

Conversation ID:4340655/4348983
Player ID: pc (user u-54f5fgd) switch (user u-00707g8) Subject: Follow-up on Account Migration - Conversation ID: #4340655

"Hello,

I am writing to follow up on my account synchronization request (Switch to PC), which I first reported 4 days ago.

To avoid any confusion and speed up the process, I would like to formally confirm the following:

Source Account (Keep): Nintendo Switch (User ID: u-00707g8).

Target Account (Overwrite): PC/Windows (User ID: u-54f5fgd).

I expressly authorize the deletion of my current PC progress so it can be replaced by my Nintendo Switch progress. My Switch account is not linked to Facebook or Google Play. Does the coins or tokens dont transfer from switch to pc and the tokens of the pc are going to be wich will be safe?

Since I have already provided all the necessary details and authorizations, I would appreciate it if you could proceed with the migration as soon as possible.

Thank you for your assistance.

[obtuse zenith]

Conversation ID: 4364076

[shell wasp]

Conversation ID: 430575
Player ID: u-f3893
Issue: I had purchased the legend pass 3 days but i still havent received the purchase. I have contacted customer care 2 days back, shared the purchase screenshot and but I haven't heard back from customer care. I would appreciate of some one loks into this. If this can't be fixed at the earliest then i would like a refund as the days in the season are getting overand i wont be able to make full use of the pass.

[unkempt mist]

Conversation ID: 4364197

Issue: My account is linked with my Google play account,yet when I link to Google play it does not connect me to the account linked with it

[wanton warren]

Conversation ID: #4365580
Player ID: u-520c4h

Conversation regarding issue: account deletion/wiping whole progression

[brisk thicket]

Conversation ID: 4308268
Player ID: u-gegc31e
Issue: I accidentally entered the wrong date of birth when setting up my account, which caused my account to be age-restricted. As a result, I cannot access Gameloft Club and other features. I confirm that I meet the minimum age requirement and would like to request a correction of my date of birth.

[jaunty wharf]

Conversation ID: 4371358
Player ID: u-602576

Issue:
I am not able to access club chat or connect button( in game settings). I think this might be due to age restrictions.
I confirm that I meet the minimum age requirement and would like a correction of my age

[rugged scarab]

Conversation ID: 4372226
player id : u-fdc4ce0
issue : i bought 50k purple tokens in drive syndite worh of 1.5k (A) i did not get the tokens yet

[quaint yew]

Hi the game always crashing after 1-2 mins ticket number:13993

[olive walrus]

#id

[fallow void]

Conversation ID: 4372411
Player ID: u-02g943
Issue: I bought syndicate coins relay pack in the drive syndicate store, but few hours later when I reopened the game the 50,000 syndicate coins dissapeared and my 1,500 tokens also were lost.

[lone belfry]

Conversation ID: 4373049
Player ID: u-5cfh8h
Issue: So...I accidentally spent some of the ds coins to buy these bps from packs. Can I... undo that and rewind time a bit... back to when I hadn't bought any packs for the lexus lfa yet ? Just, a few hours, like 4 to 5 hours before it happens.

[sly valley]

Conversation ID: 4373273
Player ID: u-13687
I want to unlink my account from every other platforms except Steam, as this is my primary platform from now on.

[barren crow]

Conversation ID: 4371848
Player ID: u-0chh73
Issue: I am unable to access social features of the game , I think just because of children privacy policy where I get mistakenly selected as an underage player. I am not an underage player so I want to change it..

[sweet mauve]

Conversation ID: 4372116
Player ID: u-gc2dh
Yesterday I spent 1500 tokens to buy 50,000 Ds coins. The tokens were deducted and I did not receive the coins.

[jaunty wharf]

Hi,
How did your ticket get escalated? I have the same issue and it's still pending to be picked up by a CC agent

[brisk thicket]

not sure bro it's been more than a month. Some of the details I can't remember. I selected Chinese as my language when i first fill in the form in the website. One of the agents replied to me once after two or three weeks,however, her reply was about some Asphalt Chinese server, claiming there's no help she can provide as there's a seperate server in CN. So I further explain that it's not about different servers. I haven't received reply since. hope it helps

[unkempt mist]

Conversation ID: 4377182

I'm still waiting for my account recovery, it's linked to Google play,I probably played before July 2024,so if it's deleted I want a refund for the purchases i did

[distant dragon]

Conversation ID: #4355302

Hi @Moderator, I have an open Ticket #[4355302] since Feb 2nd regarding an Xbox account linking error. I have all the IDs and purchase receipts ready. Could someone please help me escalate this? Thanks!"

[minor depot]

remnant3 has been warned

Reason: misusing channel

[dire ember]

Hi! I have a valid Conversation ID: #4380150. I am playing from Finland, but the automated support bot incorrectly closed my ticket, claiming support is unavailable in my region. I changed my game language to English, but I still need help with missing Syndicate rewards (20 Blueprints for Lexus LFA). Could you please help me get a human agent to look at my case?

[pure flint]

Player Id : u-7f526h
Conversation ID: #4383272

Login issues on android

[hearty narwhal]

Conversation ID: 4375794
Player ID: u-7h62h8

The problem is with the age restriction, even though my registered age before this happened was 21 yo. I even sent a photo of a document showing my real age and they told me to wait for a response which has not arrived.

[glacial ibex]

Conversation ID: #4386775
Player ID: u-86f59h

I have the same problem regarding age restriction like the person above me ever since I installed the game on my new phone. My registered age was 19 years old before this happened. I have even sent a real document contains my birthdate per Gameloft support’s request. I am currently still waiting for a response.

[tidal basin]

Conversation ID: 4388912
Player ID: u-250f29

Please fix this age restriction problem in my android account ASAP, I am 19 years old, and my account has been currently restricted by the game itself about the age. I don't know if the game restricted my account was the mistake or if it knew I was underage, I am waiting for a response, otherwise I can access all social features.

[stable star]

I am buy 179 rupees special pack but I not get any item from this pack and my money is cut help

[drowsy marsh]

Reach out to customercare

[serene zenith]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[shrewd basin]

Conversation ID: #4377893
Hi I want to use the Gameloft ID account but with Google Play Games Data

[stable star]

I am report on customer care but I don't get response

[static crown]

Id : u-6hbfg8h
I don't have obtained WC star C whith Codes of Dragonforge same a lot of players...
@drowsy marsh
@hushed cape
@main tulip

[tidal basin]

Player ID: u-250f29
Conversation ID: 4395302

Age restriction problem, even though I was 19 years old. Waiting for the response

[modest marsh]

Player ID: u-d2fheg4
Issue: Needing drive syndicate coins;
I have been playing the Drive Syndicate and i am 4686 coins away from starring up this to complete a part of the syndicate to unlock the second car in the syndicate. As a 17 year old, i am unable to use USD to purchase the money needed, hence i am asking for any possible assistance for me to proceed with the drive syndicate

[tawdry mantle]

Conversation ID: 4392999
There was no reply for two days.

[bitter iron]

Conversation ID:4398167
I logged in today and the policy update popped up. I clicked to accept, and then my friend function was locked. I can't use the friend function at present, and the screenshot I sent. The most important thing is that the connection function is locked. I don't know what's going on. Please let my account go back to normal.

[quaint phoenix]

Player ID: u-dd165gg
I can't get the blueprint, so unlucky, always lose, please help me.

[fervent schooner]

Conversation id - 4373702
I can't change my ingame name .
All social features are not available.
Also the account binding .
I'm not underage .
Earlier was able to do but now don't.
Player id u-7d35ge

[tawdry mantle]

Conversation ID：4402003
Diamonds were spent without my authorization

[spark elm]

Conversation ID: 4398169
Player ID:u-328c9c2
Problem: Entered wrong age resulting cannot log or nor connect, eventhough I'm not underaged. I want to change the age, if not please delete this account cuz the account deletion also has problems too. the picture sent is where it leads to whenever I tap on "account deletion". And I contacted cc a few days ago with no reply

[stoic briar]

Conversation ID: 4407292
Player ID: u-2c00985
I logged in with my mobile device to purchase the legend pass and ever since then this message shows up "free ticket refill unavailable, your account has been previously linked to a platform that supports ads" (i usually play on steam where there are no ads and theres only a limit for credit bonuses) whenever i try to claim the credit bonuses after the mp race ends. and i cant play the game on mobile for the rewards cuz my mobile is just too old for this game and i cant use microsoft version to play the game as i play on a private network for safety and privacy concerns. I need my account to be unlinked from all ad platforms so this credit bonus and free ticket refill issue is resolved. Please resolve as soon as possible!

[modest marsh]

@nocturne sail
I apologize for pinging you but i am kindly requesting assistance with my issue, as minor as it may be

[eager hound]

Conversation I’d: 4409793
Can’t play the game
Need help asap
Can’t get back on the chat

[loud plover]

4346098

[honest yacht]

@quaint phoenix

[weak fjord]

Conversation ID: 4417896
Player ID: u-028ced0

[cloud hornet]

I need my account back. I stop playing at unite update.

[thick pier]

hiii, im a vip player and i play on my apple devices and i started playing on my mac first first but then i installed it on my ios device too and later i started getting an alert that my account is logged in at many places thats y i will not get the vip benefits on my mac. i tried reachin teh customer support but no response from them at all. i need solution, please its painful to play wit restrictions. my account id is u-4527863

[dull wasp]

Conversation id 4417276 i need help

[rich wyvern]

Conversation ID:4428434
Player ID: u-ge2h1d4
Age restriction issue

[burnt shard]

avoid profanity even in the images please

[rich wyvern]

@burnt shard sorry i was just so angry I couldn't create rooms in multiplayer

[vestal mulch]

Conversation ID: 4424156

[thick pier]

hiii, im a vip player and i play on my apple devices and i started playing on my mac first first but then i installed it on my ios device too and later i started getting an alert that my account is logged in at many places thats y i will not get the vip benefits on my mac. i tried reachin teh customer support but no response from them at all. i need solution, please its painful to play wit restrictions. my account id is u-4527863

[green tree]

Conversation ID: #4422537
Player ID: u-f94h9c

you still haven't replied to my last message yet

[balmy siren]

Conversation ID: #4442165
Player ID: u-0d756he

Also, I cannot claim the 20 times daily gold bonus on my races.

[minor depot]

stqrryiq has been warned

Reason: bypassing swear filter

[thick pier]

Conversation ID: 4459962
please help

[rich wyvern]

Conversation ID: 4465162
Age verification problem

[glass quarry]

how do i logout my account from my game , i was using another id but when i redownloaded the game its a new account (cant attach image because of chat timer)

[sly valley]

Conversation ID : 4467863
I need to restore my old facebook account connected with asphalt legend unite.

[frozen dirge]

Conversation ID: 4468775
The Claim button is missing and i want to remove my account from mobile
i have switched to steam now

[versed axle]

Conversation ID: 4438004
Chatbar still not functioning properly. Despite following your instructions (my settings were already set to what you suggested) I still cannot see posts from other club members. Customer care Gameloft support now seems to be ignoring my posts

[fervent schooner]

Conversation id: 4461533

[hardy eagle]

how do i get assigned with a ticket? i want to register a complaint

[drowsy marsh]

Customer care

[serene zenith]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[hardy eagle]

Conversation ID: #4471276
Account progress permanently lost/deleted!

[cyan rover]

Conversation ID: #4474854
My account was permanently banned without any prior warning or temporary suspension (such as a 7‑day or 30‑day ban).

[inner lodge]

Help

[fervent schooner]

Conversation I'D - 4461533

[sharp cloud]

Conversation ID: 4478727
I'm reporting this guy for used bad word in username

[dim portal]

Any update on the Elite B class event, VW car vs Fort GT car??

[drowsy marsh]

It's updated, W12

[forest crag]

Conversation ID:#4482312
Didn't get the decal though I have completed all the voting events

[inland crag]

I have that same issue
@drowsy marsh is it a bug or what?

[delicate venture]

It's not the voting events, it's the time limited events you had to play

[dim portal]

Thank you! Much appreciated!!

[timber bane]

Re: [4486079] Conversation
I played all Porsche TLEs events and still have gotten the purple decal.
Complained Twice for it , first no reply
Re: [4482374]
Complained again, [4486079], reply in Russian Support isn't available in my region, like what nonsense is this?!

[midnight glen]

Conversation ID: 4480184
My account was accidentally age restricted for 2 and 1/2 weeks

[sterile thunder]

Conversation ID: 4482699
Issue: Switch to PC account transfer.
Hey team, my Switch-to-PC (Xbox) one-time transfer request has been sitting in the queue without a human response since Tuesday. Could a CM please help flag this ID for review so I can get back to racing? Thank you.

[astral cliff]

My player ID: u-d2208c

My name was reset and I can no longer interact with club and my communications are disabled. I would like to know the issue and how it can be solved

[tawny stag]

Conversation Id : 4492465
My asphalt legends unite account was linked with my facebook account only now I can't login even I reached the customer care I only got the automated reply how can I get my account back

[untold moth]

Does support only know how to respond with autogenerated email responses?

[drowsy marsh]

https://gameloft.helpshift.com/hc/en/15-asphalt-legends/contact-us/

[untold moth]

Whats the best way to have a ticket escalated that keeps being incorrectly handled?

[still pecan]

My player ID:u-30d8h3e

I want to unlink my account from the gameloft ID

[shy sequoia]

My player ID:u-211931 Conversation ID:#4506559 Age verification problem

[midnight glen]

Player ID:- u-0ff013
Conversation ID:- 4494688
Age verification problem

[weak loom]

Can someone help me understand 😭

[drowsy marsh]

I guess you joined a club who already claimed those

[soft cliff]

@Moderator I am a paid Multiplayer Pass holder and my account is HARD-LOCKED (Ticket #4523653 ). Player ID u-hgh21h0. I cannot see the support channels to get help. Please help me get to Customer Care that isn't the web form - their generic Customer Care responses have denied my claim stating they don't find issues in spite of 7 screen shots including my receipt of purchase that I sent them.

[drowsy marsh]

Can you explain what do you mean by hard locked

[fading lagoon]

Hello

[sick ibex]

Hi

[unique sleet]

I accidently uninstalled asphalt legend. I reinstalled it. And gave my correct email address. But i couldn't get my previous game progress. I send a message to gameloft support center. Only i recieved conversation id. i send screenshots and my identity. Its been 8days now. Still not have any solution. So i send emails. Then i got new conversation id. I don't know what to do next.

[sinful quartz]

Hi

[drifting nacelle]

Microsoft store version
first 5 or 10 minutes after open the game
game shows old Turkish prices and doesn't let buy something

[stone yarrow]

Conversation ID: #4520402

hi, lost account linked via Facebook, CC said it’s related to google play account and i cant find it in all of my google accounts, can they just link it to my new Gameloft id account?
thanks

[dull pulsar]

Conversation ID: 4515968

Hello, I’m following up on my request from last week regarding account verification. Could you please provide an update or let me know if any additional information is needed?

My account was set as underage which is why I cannot use any social features

[meager python]

ID #4532590
I'm having problems with my purchases and I sent screenshots but no one is replying to me.!!!

[obtuse zenith]

ID: 4532794

[manic shard]

Is there anyone who speaks Portuguese?