🤖・android-issues

[pastel gale]

The Customer Care team will handle your ticket

[lofty solar]

Hmm i seem to have badge and not at same time

[rough willow]

they have to promote u

[lofty solar]

Ik that why does it show me both having and not having it

[rough willow]

oh lol

[pastel gale]

Does this still happen after restarting your device?

Or the app at the very least

[lofty solar]

By closing and opening the app its still in the psuedo state ill try force stopping

[pastel gale]

Let me know how that goes

[lofty solar]

Nope still show ill restart device

[lofty solar]

Still persists after restarti g device

[pastel gale]

That is weird indeed.

Perhaps the server has some delay, give it some time

[plush lintel]

@pastel gale I watched 5 ads to reduce refuelling time in the Corvette gs and none of them worked please fix this issue

[rigid pagoda]

@pastel gale when my issues been solved? I want my Ferrari laferrari aperta decal back that's all.

[fossil edge]

Why does the winner win by forfeit? I dont understand

[deft summit]

App freezed on both my devices

[vital radish]

Ferrari Laferrari ads pack enable at which garage-level
@pastel gale @orchid tusk

[vital radish]

can't join club race

[vital radish]

ISSUE: Nothing interesting happening in android RN

Bring those 0 ticket unlimited try events

Atleast we can grind out reputation and coins with that

[young kernel]

You put more events on its very boring at moment come gameloft

[short parcel]

they dont even exist anymore

[vital radish]

Very bad : (

[unborn elk]

How can we close these ads when closing option is out of screen

[short parcel]

flip your screen

[solar canopy]

Im not even sure if this is a ui issue

[orchid tusk]

restarting the game should fix it

[fierce fern]

But not car key way

I have no idea what is going on😐

[orchid tusk]

please get in touch with #👨💻-customer-care so we can take a look at your specific case

[gray river]

@orchid tusk solve this My club members complete this lane

[rigid pagoda]

@orchid tusk hello sorry for interrupting you. When my issue is solved and retrieve my Ferrari laferrari aperta decal?

[hard solstice]

Tried at the vacation time event. Didn't count

[lofty solar]

It should, i did so

[hasty sleet]

Dead

[waxen edge]

network not syncing keeps showing up for no reason
sometimes the game would work fine but then when i try to launch the game the next time i play id get the message and itd keep bringing me back to the loading screen help

[pastel gale]

Hey, could you clear your cache and restart your device?

[waxen edge]

i tried restarting and got the same thing
how clear cache

[pastel gale]

1. Go to the device's Settings
2. Tap Applications
3. Select Manage Applications
4. Scroll to find the game, then tap the app icon
5. Tap Force Stop
6. Tap Clear Cache

[waxen edge]

it still doesnt work

[pastel gale]

OK, could you open a Customer Care ticket so that the team can further investigate? Thanks!

[glacial yacht]

What's the "i" for, on the setting button?

[fossil edge]

Will be the unleashed of citroen like the patch notes?

[pastel gale]

It'll come, yes

[fossil edge]

Ok thanks Codin

[high halo]

Same thing has been happening with me for the past 3-4 days I tried everything..My network speed is super but game is having a syncing issue

[pastel gale]

Could you open a Customer Care ticket, please? Thanks!

[high halo]

Yes I have been talking with them.

[pastel gale]

Great. Let us know how that goes!

[high halo]

It is from the server side. I have tried everything they said.

[pastel gale]

Understood, thanks for the update!

[unreal beacon]

Whats happening here?
Mp not matchmaking!
Club not joining!
Why?

[fossil edge]

I'm garage 18 I've been playing for 2 years, what kind of offer is this from the DS? More than an offer it seems like a GL joke, please be serious with the promotions. Thank you!

They are still not aware that every experience the user has with the game is worth it?

[pastel gale]

It was an issue that was fixed now, should disappear in a few minutes.

[fossil edge]

we are tired of these little issues

[unreal beacon]

My both mp is not matchmaking what's is this issue?

[pastel gale]

I'm sorry, I don't understand what the issue is

[young kernel]

@pastel gale he means when he does multiplayer thay not do same class car as him but mixing them

[pastel gale]

Ah

[young kernel]

I think

[pastel gale]

As far as I understand, it's about MMR

[young kernel]

Thats not a falt but people don't like it

[pastel gale]

Matchmaking is based on player rating and not on car rank, so it is, therefore, possible that cars can vary in power, but the skill level of the players should be close to each other.
If you are matched against a stronger player, this still may turn out to be an advantage for you, as this is a chance to gain more multiplayer points if you are good enough to win the race.

[high halo]

He is trying to say that he is having problems with matching in both Mp1 & Mp2 he is unable to find opponents

[unreal beacon]

Look at this! No opponents were found in both mp1 & mp2

[pastel gale]

Could you report this to Customer Care, please?

[tidal lagoon]

i see

[finite goblet]

Can't enter the Legend Store, the game instantly crashes. System told me to clear cache, but it didn't help. Being unable to claim packs is absurd.

[pastel gale]

Hey, that is understandably frustrating. Perhaps an uninstall and reinstall could fix this issue.

[lofty solar]

Hmm after the quick fix update thing, the game seems to be a bit choppy-er plus it crashed on my first race after the update

[fossil edge]

Hi can you explain about new hotfix? Thanks

[orchid tusk]

the hotfix includes only some performance-related fixes, no new content

[fossil edge]

Thanks

[vital radish]

After hotfix, I can see only 1 graphics settings(performance) not others ! anyone facing this too?🤔

[supple tide]

time change up to 7 hours

[fossil edge]

What?

[dawn root]

Why is this display issue (opponents names) in mp not fixed?

[vital radish]

No default or high graphics but I had those options before this hotfix

[fossil edge]

I will not update so

[pastel gale]

Please open a Customer Care ticket so they can investigate

[rigid pagoda]

I'm not gonna update this until u fix my issues

[supple tide]

I cleaned the cache and it didn't help. It's probably GL messing around in my account.

[torpid ether]

The time display issue still not solved in Hotfix update

[nova hatch]

The overall volume settings doesn't affect the exit menu and it's very noisy.

[rigid pagoda]

@pastel gale when my issue is solved and retrieve my Ferrari laferrari aperta decal back. I'm worried

[pastel gale]

The Customer Care team is working on it

[vital radish]

Is this an android only update?

[lofty solar]

Guessing so

[pastel gale]

Yes

[vital radish]

It's fixed now, just a display bug but I have raised a ticket already, what will happen to that?

Again, not sure if this is the right place to ask, and apologies if it isn't, but is there a list of android 120 fps supported devices

[lofty solar]

120 fps aint supported

[maiden lichen]

🙄

[latent pawn]

Sometimes went wrong woth my game got connected this connection didn't detected

[pastel gale]

https://support.gameloft.com/contactus?igagame=A9WN&verify=yes
Please report this issue here

[north jacinth]

@orchid tusk does this hotfix also stops the game from crashing while launching it ?

[steep yarrow]

Bruh after I in the hotfix update it made my game ran worse

[vital radish]

@pastel gale can you please investigate this problem this is not fixing my wifi is working fine but can't play using wifi,i switched to mobile data and it worked and also used warp vpn app to play mp and it worked but can't play using my wifi so is my ip address banned or what ? idk please fix this issue

[high halo]

Which wifi you are using?

[vital radish]

Looks like your game needs a coldfix

💀

[vital radish]

ur phone doesn't like hot things 😂

[thin locust]

use it in vacation event

[dusk drift]

Where is the gurateed bps before pack milestone please add

[rustic jewel]

Not sure if this is an issue but, the GT by Citroen Unleashed: Trial isn't a free trial.

[noble helm]

Unable to select svj.

[pastel gale]

Could you check again if this issue persists?

[noble helm]

same now

I have svj 5 star.

[pastel gale]

Did you restart the app?

It should be fixed, though it may take a short while to be updated on your end.

[noble helm]

I updated it. Restarted successfully. But I can't choose svj.

[noble helm]

Okay, I'll wait.

[pastel gale]

Thanks for letting us know!

[rigid pagoda]

Z4 epic part 😂

[noble helm]

I eat.

[rigid pagoda]

@pastel gale it's been a week i waited 😕

@orchid tusk excuse me it's received yet. I'll waited for a week 🙁

[clear shuttle]

Is there a reason some players see the MP pass available for purchase and some don't?

[unreal beacon]

Today i got banned my 17 garage account why?😭😭

[young kernel]

@unreal beacon doing something you shouldn't

[vital radish]

Yeah exactly my point, why?

[unreal beacon]

I don't do any type of unauthorised behaviour or hack but why my account banned?

[pastel gale]

If you think that the ban was unwarranted, open a customer care ticket.

[unreal beacon]

Allready send to customer care, my ticket id but no response

Is my account reset to level 1 ?

[pastel gale]

It can take up to 7 days for a response

Please be patient

You just reported this now, right?

[clear shuttle]

@pastel gale ?

[unreal beacon]

I want to talk to personally gameloft customer care for this account banned

[pastel gale]

Asking the team

[pastel gale]

They will respond

[unreal beacon]

Please respond and give my 17 garag account 🙏

[trim cliff]

I need help support regarding customercare services , i type my name email and there doesnt start anything in order to specify my problems (bought multiplayer pass ) and i do not benefit of the payments and the transaction succesfull made

[hard solstice]

My clubmate hasn't been able to participate in the clash for 2 times straight now. Even though he has been in the club since beginning of the season. And hasn't left once.

[pastel gale]

Could he please open a customer care ticket?

[hard solstice]

He sent once. But they said that he joined late. And didn't believe him

[pastel gale]

I'm afraid there's nothing I can do on my end if the Customer Care team has made a decision on this issue already

[trim cliff]

@pastel gale

[pastel gale]

I'm not sure how I can help you. Try to select the closest issue available and send the relevant information, the team will assist you in any case

[hard solstice]

Any tips at least. That might be able to fix this

[trim cliff]

How i can get u in private to show screen shots

[golden bough]

Hi. MP pass not showing / cant purchase. App updated cache data cleared. Android

[pastel gale]

This feature is still being tested, it's not yet available for all players. You should see it in your store in a few weeks.

[golden bough]

Interesting, ok. Fair play LOL Thanks for the reply, tough.

[gray river]

@pastel gale event time still 00:00:000 and multiplayer milestone is showing wrong after hotfix update

[clear shuttle]

Oh wait so you're testing a feature that gives competitive advantage on just a portion of the player base? Sounds... reasonable. But as my good friend @golden bough said thanks for the answer, at least. And if you have time ask the team what kind of drugs they're using so our product team can avoid them. 😄

[maiden cove]

why is my citroen trial still locked?

[young kernel]

@maiden cove have you got car unlocked

[errant citrus]

No multiplayer pass after update.....?!

[lime geyser]

On the MP pass .... According to the page. It's showing the bonus in green 💚. Not that we actually know what it was originally 🤣.
However the main points are the same in white and green on left of screen. So are players actually getting 10%.
Why is when you add stuff to game you do not explain the update properly.

[gray river]

I can't join any race. My internet connection is very good but it is happening 😑

[noble helm]

@pastel gale

[full mulch]

Are you guys legitimately trying to exploit your paying customers with the highest prize? What I have figured out is if you are regular LP buyer then this MP pass is 7 buck for 14 days… otherwise it’s either 5 or 7 for 28 days… not that I would have bought it … but now after knowing this daylight robbery I will not even think about it. Thanks, you guys can keep your MP pass.

[high halo]

Can someone explain the daily Gas free refills with MP pass? Is it for each class or only 1 car daily?

[keen coral]

Hi.please help.i can't login to my account for a week now

Customer care doesn't even care and they keep accusing me doing things that i don't do

[vital radish]

In Citroen GT unleashed stage 2, the time requirement for Senna GTR is too high.

Please lower it by 2 seconds

TIA

[vital radish]

Uninstall game

Log in again, add account again

[keen coral]

Already tried

[keen coral]

Try it on other phones still can't login

[vital radish]

That's definitely NOT stolen

[high halo]

Because he is permanently banned for account sharing.

[vital radish]

So congrats for that

Maybe it's a temporary ban

[high halo]

Here they say to start from the beginning

[keen coral]

That's the problem.i'm only using just my phone and never share my account with other people and other phone

[high halo]

Maybe were using others accounts multiple logins

[keen coral]

Never had any other account than account mentoned above

[high halo]

They don't ban without a reason and I guess this wasn't your 1st ban..

[orchid tusk]

please don't spam the chat with multiple images

also, feedback regarding rewards or new features is not the purpose of this channel

[noble helm]

ok

[orchid tusk]

thank you 🤝

[lofty solar]

Uhm why jsnt eb110 not here?

[pastel gale]

Are you still experiencing issues after the hotfix?

[vital radish]

Inappropriate username on android

I believe I had also reported this very username before (not sure if same user or another user with same username)

[rigid pagoda]

What's that mean?

[pastel gale]

Have you tried restarting the game?

I understand, and that is certainly frustrating. I'll pass it on to the team. Thanks for reporting it!

[vital radish]

Let me know if (and when) action is taken

[rigid pagoda]

I want to know that word

[vital radish]

I can't type, without getting banned.

Ask @stone finch . He's also Indian, and knows what it means

[lofty solar]

Uhm @pastel gale aint the eb110 suppsed to replace the 599x thing

[rigid pagoda]

Uhh Try car you selected

[lofty solar]

Wdym

[rigid pagoda]

It's hidden like huayra R i think

[lofty solar]

Nope

I only see gallardo and 599x being hidden, plus the 599x is supposed to be replace now aint it, saw memes on ppl crying cuz of it

[rigid pagoda]

Because eb110 is a new one elite C. Next season eb110 appeared

[lofty solar]

Cool then

[rigid pagoda]

Next season they replaced eb110

[left mango]

Is this possible???
First time playing that event

[fossil edge]

All brings 2 bps....before was better prizes

[left mango]

And after 2nd race, ive been placed on 2000th

[pastel gale]

It was probably a visual bug

[gray river]

@pastel gale I haven't been able to join any multiplayer races since last night. My network is very good. Still showing this problem. Even I restarted my WiFi and game and restarted my phone also. please solve this

[pastel gale]

Hey there, please open a Customer Care ticket so the team can investigate this issue

[gray river]

1725369 Done ✅

[lofty solar]

U couldve been the first personbto do the event

[ember sinew]

Fix these

[left mango]

No i don't, after the race i was watching the leaderboards on their best time and im guessing that i am the last placer because of my highest time

Due to the reasons that i am slow, because of the accel and nitro capacity

[lofty solar]

What stars u got

Actually nvm this is getting off topic

[full mulch]

That’s not feedback. That’s an issue from pricing perspective. As a business you may think it as feature but as a paying customer I do think it’s an issue. Thanks for atleast noticing.

[orchid tusk]

I see what you mean, but I must clarify this channel is for technical issues only

while I do understand your point

[gray river]

My problem didn't solve yet

[gray river]

@orchid tusk I can't play multiplayer for a long time.

[high halo]

I was having the same problem with the Jio Network and Fibre but I changed to Vi network and it's running fine now

[trim flax]

@orchid tusk The game now runs at like 5 fps its extremely laggy wat the hell hapenned to it?
This morning the game was fine now it lags like crazy can u look into it?

[silent mantle]

I always get around 5-10 FPS in multiplayer

[trim flax]

Bro it's now severe lsg out of nowhere

[humble swift]

Anyone else facing the problem of account conflict whenever opening the game?

[quick crag]

I've had it twice before

[humble swift]

I get it everytime i open the game,do you have any idea how to make it go

[errant citrus]

Can anyone tell me why I don't have the multiplayer pass?

[silent mantle]

Because you should buy it first(?)

[errant citrus]

From the first day it was placed in the game, I never had it available for purchase

and also the milestone and the score of the multiplayer have remained unchanged

I am talking about this pass

[quick crag]

I dont really know how to fix it ,it happened twice time to me and game went normally, you should check if you have accont on another device and close it

[fossil edge]

What does this car have to do with the cars of the season? what does this car have to do in an end-of-season event? they always lack 5 for the dollar

[gray river]

I am WiFi user.This is the first time I am facing this problem. Everything is working in my internet game except multiplayer. Do not understand what is happening!😕

[brazen tree]

Can you increase drop rate for lamborghini egoista blueprints in the weekly car hunt Trion has almost as many bps

[trim flax]

@orchid tusk please look into this when i open the game the first minute it's fine but after that it lags so bad its only 4 fps
I have so many important events that I can't play cause of this issue
Again,pls look into I thank u.

[deft summit]

Some ads forcing me to exit the game and reopen it after watching them

[ripe scroll]

I really hope i get the targa epic.i really need it. Great job gl.for season finale a lot of usefull epics. I guess your motto is making fun of players forever

[maiden cove]

No cars with blueprint, you need enzo/F8/SF90

[ripe scroll]

Yup.never fail this big joke

[maiden cove]

I don't see why it couldn't be there

[ripe scroll]

Then lets put all the cars there.starting with mitsubishi evo

[maiden cove]

I am ok with that. Some players don't have good cars. So you saying that when you got a maxed aperta and you got it from mp reward then asking gameloft to remove it??

[ripe scroll]

Its not a car for this season.before it was only epics for the new cars added to the game.

[ripe scroll]

All off the first 6 cars you can buy epics from shop.i have them gold for 2-3 years.many of the older players have.

[maiden cove]

ye , so why are you here? You got aperta maxed , what are you expecting then

[ripe scroll]

I'm just saying every season they are shrinking the prizes.cutting the milestones.reducing the chances for good epics.why are you here?just play to get your targa epic and shut up

[maiden cove]

oh yeah I don't even have targa golden and seems like you are starting to be offensive

[ancient helm]

I didn't update the hotfix?

[marsh rampart]

@orchid tusk , @slim cloud why it is showing 0/0

[thick remnant]

I can't log back to my play store account. I recently switched phones and my previous phone was using my same gmail account for saving data. When I logged in that same gmail account, for some reason my play store account name is different and my progress is all gone. How do I fix this?

I do know some info about my account but not the account id

[earnest zodiac]

@orchid tusk i am unable to download the game please help

[tawny thunder]

Anyone know why exclametory mark is on settings icon 🤔?
It's never disappear

[lofty solar]

Apparently it was game news but it got removed

[silver elk]

@orchid tusk I need some help in securing my account. Please check dm

[earnest zodiac]

@orchid tusk at this point i have no idea if u guys hate me or wat, i was finally able to install the game through galaxy store but now I'm lagging non stop and the controls just won't do the things I want

[tawny thunder]

They removed game news. Still this mark shows everytime. 😑

[crisp charm]

I am sick of this:

[fossil edge]

Wrong message

[quick crag]

If the auto-update apps option is active on google play, it may have updated itself.

[lofty solar]

It shows even when manually update

Guessing it shows from time to time just incase ppl ignore

[rough maple]

I can't install the "HOT FIX". The update failed on multiple attempts

[supple tide]

when will these cars be available in legend shop? some only in multiplayer.

[echo herald]

I am experiencing game freezes playing MP2 2/10 races freeze requiring me to force close the game. This is after applying the hot fix. Anybody else having the same issue? Clearing cache doesn't help.

[noble hearth]

@pastel gale What the hell? I'm not even close to legend league.

[orchid tusk]

please get in touch with #👨💻-customer-care for further investigation

@silent mantle @trim flax have you created tickets with #👨💻-customer-care regarding the FPS drops problem?

[fallow depot]

@orchid tusk do you delete an inactive account?

[orchid tusk]

no

[fallow depot]

I just heard in #🏎・general

[trim flax]

I can't create a ticket

[orchid tusk]

why is that?

[trim flax]

It says check out #deleted channel

Idk wat it means
Could u pls tell me how to create one?
And it says if u don't have a ticket then ping sonia
But since ur here can u help us?

[pastel gale]

Go to the Game Options → Customer Care (recommended)

OR visit: https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[trim flax]

@orchid tusk I visited the site and filled everything
They said they will send a automatic message with my ticket
I will wait for I guess

Here is the fps drop I'm talking about

I will try deleting the game and reinstalling it

[pastel gale]

Let us know how that goes!

[young kernel]

@supple tide thats not a falt

[trim flax]

It didn't work @orchid tusk

I reinstalled it got my acc back but when I enter the game the second time it starts lagging again

I think the hotfix affected performance/optimization

[trim flax]

Answer pls it's kinda urgent
Since not only me but many players
Suffer from this issue
So it would be great if u check on wat went wrong on the hotfix (before the hotfix it was fine)

[pastel gale]

The hotfix shouldn't have impacted gameplay in any negative way. I will escalate your ticket.

[ancient helm]

Explain??

[trim flax]

Well before the hotfix the loading screen was taking 2 minutes to load,after that the game runs fine
After the hotfix the game loads faster as before the bring the heat update,after the hotfix by like 2 days the game started lagging to 3-4 fps after 1 minute into the game,other players experienced the same thing,but I said it
I will be waiting for a cc response

[rigid pagoda]

@pastel gale excuse me when my problem was solved? I'll been waiting for 2 weeks

[pastel gale]

It's being handled, you will hear back soon

[rigid pagoda]

Or i should wait for next season they answer?

[silver elk]

@orchid tusk Still waiting for some help..

[silent mantle]

Actually I did not make the ticket, i just thought it was my phone lack of performance. But anyway, in my opinion, which might be wrong, FPS doesn't only depend on the map, how many cars or objects in the screen, particle effects and so on, but also on the amount of cars available for a race. In credit heist I always get low FPS, because any car is available, while in car hunt, hunt riot, elite class d/c/b/a/s, se, and some tle, it's completely fine, because only a few cars can be used. Of course, in that case, some map, like Buenos Aires, kills my FPS on some spot, but that's the map itself to be heavy. I can provide video proof to explain my point more precisely if needed

[zealous lily]

Watching ads is not giving tickets

[plush lintel]

Yes same issue here

[bleak flame]

Hey! Where's Gallardo?!

[trim flax]

This Is normal its phone problems
But the new fps drop after hotfix is too weird
I enter the game for 1 minute then it gets from 30 to 5-3 fps Instantly
I change the mode to high graphics then back to default or performance mode and it fixes the issue and the game runs fine again,when I go our of the game and enter it again the issue comes back and its 4 fps again ( @orchid tusk this info might help)
So the way I fix it is turning high graphics then to default or performance mode
The same time I'm in def/performance it runs fine
When I go back to the game again the issue occurs once again
It's really getting on my nerves so pls look into it if u can
Thank u for reading

The thing drago said is how I play thr game and its normal that it lags in some maps and mp and credit heist,those are phone issues

Also when I enable show refresh rate in phone and go to a9 the game lags but it stills says 60 fps (in the phone system) so maby it's from the hotfix that caused to lag

[wooden wadi]

that refresh rate thingy is your screens refresh rate
not related to game

[somber hinge]

Why is STARWAY special event is not available to some of my clubs members? I Uninstaller and reinstalled A9 app, and I still do not see the STARWAY special event.

[trim flax]

If u have onyx at 5*it won't be show up

[rare cosmos]

U don't have single bp that's why its not showing

[silent mantle]

It's not normal. I have played the same credit heist maps in career and it doesn't lag at all

[trim flax]

In credit heist it lags more than career races idk why but it does
The issue I'm facing is alot more severe and affects everything in the game no matter wat I do I'm at 4 fps

[cosmic wraith]

Android is stuttering a lot more and I have full battery what's going on

[trim flax]

Wat do u mean?
Does the game lag alot more?

[humble basalt]

i think u don't have a single BP of this car, that is why not showing

[shut oasis]

Erm, what the heck is going on with Multiplayer?? It's like I'm playing the game but there's no coalition between my comands and whether the vehicle wants to accept comands.
Has a developer been sacked or gonna lose their job? Have they unleashed a game variation where the driver is drunk 🥴..... I'd like the sober version back please, especially when I want to actually have a drink 🍸 🙂

[deft summit]

The bug affects even Touchdrive. Hand on drift but the car doesn't drift, it stops suddenly

[dense mist]

Welp I can't play anymore

[pastel gale]

Heya! Have you tried clearing your cache and restarting your device?

[dense mist]

bruh

[gray river]

👎

[rigid pagoda]

Have you unlock gallardo?

[vital radish]

@pastel gale

It says 80% here, but when i check the rewards, it adds up to 70%

[pastel gale]

I've asked the team

[pastel gale]

Here is the answer: the pass gives a base 10% trade coins boost, and the rest you get from the 70% throughout the tiers.

[vital radish]

thank you

[fossil edge]

Inferno event after the cave on the center with TD go to the wall and crash. Please @orchid tusk can you check thanks

[trim flax]

@orchid tusk when I have power saving on and I play the game it's fine at first
When I go out of it and close it from the bottom left corner button
Then if I go back to It under an hour or 2 the severe lag issue comesback
And I have to wait hours to play again without that lag issue
Maybe this info will help

[arctic quarry]

Issues

[cosmic wraith]

Yeah even at full battery it stutters on more races

[spark sage]

i couldn't install the game from the google play store

anyone has solution? (i have 10gb of free storage space and a good wifi network btw)

[pastel gale]

What device are you playing from?

[trim flax]

If u got another gl game installed it might not install a9

[spark sage]

i am using xiaomi (mi 8 lite)

i also have the video of the problem i got

[spark sage]

oh

[pastel gale]

Open a ticket, please

[trim flax]

Do you have another gl app
Delete it then install a9
Otherwise u cant
The issue Is the installation not downloading 2.75 gb

[vital radish]

Wow alot of cars.... Fix it plz @pastel gale

[maiden cove]

I guess we need 1 bp for rimac to play this

[pliant isle]

Mp2 seems to have a lot of cars 😐

[vital radish]

It's a trial

[maiden cove]

You need 1 bp for the car to pop up , bozo

[vital radish]

Mate it's a trial. Any can use it for free 😐

[maiden cove]

How many bp you have for rimac?

[vital radish]

I didn't have bp for the last Bugatti either 😐
Like i said it's trial. It's like showcase

[maiden cove]

bruh you think I am blind? I saw it as well. But you don't know how the game work, cars won't be here until you get at least 1bp for it. Now go to your garage and find king F5. You won't find it because you have no bps for it

[vital radish]

Yea, it's right.
But it's a trial 😂. Even though i didn't have a f5 bp but i played with it in its trial
Weird

[maiden cove]

Codin said they are fixing , in #🌫・steam-issues

[vital radish]

Ok!
Thanx mate

[maiden cove]

Thanks codin but not me

[vital radish]

I thank both 🗿

[pastel gale]

I'll update you soon!

[barren wedge]

A lot of my Clubmates are facing this issue as well (no Rimac Free Trial)

[tired obsidian]

the "1 bp for the car to show" thing was added in with the bring the heat season so thats why yoi were able to play the car you didnt have any bp with before

[rigid pagoda]

@pastel gale @orchid tusk Hello, I'll been waiting for 2 weeks you guys didn't solve yet 🙁. I want you to solve this today and retrieve my decal Ferrari laferrari aperta back. Thank you

[pastel gale]

This is solved now 😄

[pastel gale]

Let me get your ticket and forward it to the team once again

[vital radish]

Mate, it's a trial, so even if u don't have a bp, u still can play with the car 🗿

[tired obsidian]

yeah but with how car selection works now you can still technically play with the car but you cant see the car here and theres no other car for you to navigate from this to the rimac

[zealous lily]

Yes ... U Gameloft can't be 100 💯 🤣😂🤣

[maiden cove]

the function is adding in bring to heat update and it is kinda also not displaying cars correctly

[pastel gale]

?

[zealous lily]

Before any new event.. everytime some error is what I meant

[tired obsidian]

I mean no game is without bug so

[warm spruce]

What's your android version?

[warm spruce]

Bruh

[spark sage]

here's my phone specs

[karmic inlet]

I cannot see multiplayer pass in shop

[trim flax]

Bro u got 526 million credits how
And 51k tokens
Prob the most whale guy in android

[wild sandal]

Multi-player bonus pass card is not shown in my account...!
@pastel gale

[cerulean void]

Ghost crashes are annoying. It happens several times in MP.

[vital radish]

@orchid tusk @pastel gale
How to get auto claim feature, pls reply
Thank you.

[vital radish]

@dense hatch

[dense hatch]

It's autoenabled on my Windows account as soon as the update dropped (already claimed Credits), I'm not sure what the criteria are but you might need a capable car and complete all objectives before autoclaim is enabled but I'm uncertain; Codin him/herself also isn't a member of the production team so they might also not know about the criterias

[thin locust]

So yesterday when I was gonna play the rimac MP I used a fuel and that time I rage quitted and when I was gonna use the second fuel it said the error and even playinh with the third fuel
Please fix this big cause I didn't came in any league in rimac MP so pls fix it

[dense mist]

Is there anyway to fix this

[pastel gale]

It isn't a bug, not all users have it yet. It should be available to everyone in the following week or two.

[pastel gale]

Do you have enough storage? If yes, open a ticket, they should be able to help.

[vital radish]

Thank you 🙂

[pastel gale]

Criterias are garage level 12, as far as I know

[rigid pagoda]

Have you do it?

[pastel gale]

Yes

[dense mist]

yes i have enough storage it would of told me i needed space

[maiden cove]

press lambo terzo, then right arrow

[hallow fiber]

Hi! The article (http://gmlft.co/A9-Ferrari-SF90-SE) says that you need 100 conditions to unlock the package, but it's showing 150 conditions in-game.

[pseudo rock]

Decal SF90?? forgot??

[maiden cove]

insane lag in mp after hotfix update , not even 5 fps

[trim flax]

So apparently my severe lag issue didn't appear for 2 days after the new mini season so I guess I fixed!
But if it does come back I will make yall know that it is. Thanks

[fallow depot]

@orchid tusk OktoberFAST event leaderboard

[thin locust]

What's wrong?

[maiden cove]

glitched time

[thin locust]

Ohh

[gray river]

2/3 is hacker maybe 🤔

[icy swift]

Please help me I'm stuck in new account and I'm not back to my real account what should I do

[trim flax]

Try reinstalling the game AND Cconnect to Google play or Facebook acc then see if the old one is there

[icy swift]

How

[trim flax]

Delete and install the game then enter the game and connect to Google play

The old acc should pop up as acc B I think

[icy swift]

actually my account was overwritten by a new account

[trim flax]

Wait till Monday for cc service

Or contact cc in game now

[spice badger]

I'm having a problem
Today I installed asphalt 9 legends because I wanted to play it on my phone as I usually play it on my pc but today I wanted to play it on my phone soo I download the game but when I tried to open the game after few seconds the game crashes idk why I'm facing this issue please help me.

I tried to open it many times but it doesn't let me open the game it crashes every single time

[trim flax]

Do u enter the game or it crashes from the loading screen
If u got sometime before it crashes contact customer care in game there is a game crashes/freezes issue that can help u

[spare pasture]

I hate hotfix update

[meager viper]

That existed before the hotfix update

[vital radish]

Just curious, the only platform i can port my android account to is iOS?

[spice badger]

Yea it crashes on the loading screen

And sometimes even if I enter the game it shows me a black screen after few seconds

And could you please tell me how do I open a ticket?

[trim flax]

Go to #👨💻-customer-care
There is a website there
U can fill in what they ask u there then they will send an email to u
There is a 7 digit number There so copy it and come to #🆔・tickets-customer-care and say ur problem+ the ticket number

[thin locust]

ghost bounch at end

[vital radish]

(A9C) why ever that i end a race appearz this? c:

[plush lintel]

After this add screen goes black, android

[pastel gale]

Could you report the ad to Customer Care, please?

[plush lintel]

Sure

[pastel gale]

Thanks!

[plush lintel]

Np thanks for the help

[spark sage]

my wifi is freaking strong, idk why this error appeared

[wide galleon]

Busco club

[young kernel]

@pastel gale im trying to buy packs from shop but its not warking

I'm getting this

[pastel gale]

Could you clear your cache?

[minor fog]

No car in the ESL Q4 if you don't have the Evija

[thin locust]

True it happens

[pastel gale]

The team is currently investigating

[minor fog]

Thank you for responding @pastel gale

[pastel gale]

A fix should be live in ~10 min

[pastel gale]

Could you let us know when it's fixed on your end?

[minor fog]

yes offcourse

The FIX is applied. Confirmed by me and some other players @pastel gale

[pastel gale]

Excellent, thanks for the update!

[spice badger]

Ok thank you

[vital radish]

Idk if it's my device but my car just keeps turning and I'm not turning I'm using tilt

[steel gull]

SW KD in MP not working

[rough willow]

yeah same i wana say @pastel gale

[young kernel]

Same for me as well

[fossil edge]

Without the guaranteed bps in the milestones, how do you think we are going to star our cars? are you going to change this? because I'm seriously thinking of stopping playing A9 since the latest mods are very bad. Thank you

[rough willow]

what about mp1 any one notice that

[fossil edge]

The same...where are the guaranteed bps of that bps?

[vital radish]

Me too @glossy vigil please check this

it does not work. does not count kd

[maiden cove]

oh I see your meaning then

[pastel gale]

English only, please.

[supple tide]

@pastel gale 🤣

[rough willow]

mp1 and mp2 not working

[pastel gale]

what do you mean by not working? you can't play at all?

or do you mean the mission

[rough willow]

no bro for kd i said

[pastel gale]

yeah, the team is already aware of it

[rough willow]

ok thanks for concern

[hybrid plover]

In my memory KD missions was so many time altered, that even Gl don't know, what code is behind that rule.. maybe its just traffic kd?

[neon hound]

@sturdy grail @glossy vigil
Again No guaranteed bps (only for top 3000 players and that is zenvo not zr1 or other cars)
.....when this will be fixed ?

Its 4 month now i am at 45/50 for zr1 ...... I think i won't be able to unlock this car and won't be able to proceed in career

[trim flax]

@pastel gale when the hell is my ticket getting answered the lag is too severe
Idk how but the lag was gone for like 5 days now it's back again

[calm river]

I want full refund since you can't fix knockdowns! By your logic if a single raindrop hits the car it wrecks faster than LeBron James can flop all over the court from a tiny bump! Give me full refund!

[pastel gale]

Can you share your conversation ID again?

I'll see what I can do

[lusty wasp]

@pastel gale my conversation id is 1772582 could you help me getting my ticket answered soon

[rigid aspen]

I get very late starts in multiplayer sometimes. Somehow its mostly in himalayas tracks. My Internet is fine but it shows I have a poor connection when I do get late start

[wild storm]

How does the graphics settings works? There's no manual graphics settings on Android, like it's available on PC version why??

Why can't we manually configured our graphics like we want? We are forced to use the auto graphics even on "high graphics" setting it's still auto no proper manual control 🤔

[vital radish]

Yes u r right 🙂

[plush lintel]

I am not getting hurracan blueprints for credits in the legend store for some time, before it was weekly, not sure if this is an issue but wanted to adress it

[trim flax]

Id: 1735188
Here pls make it quick I do not understand why it randomly start lagging from like 20-30 fps to 2 fps

[dense tendon]

Fake???

[high halo]

How can you even believe it?

[trim flax]

At this point this can happen nowadays with gl

[vital radish]

@pastel gale
Ferrari Laferrari ads pack is permanentally removed ???

[sour ginkgo]

I don't know if this is just an issue with the galaxy store version, but whenever I finish a race and it's showing the milestones/rewards, it says my race time was 00:00

[oblique fossil]

Yeah I get that too

[sour ginkgo]

I kinda hadn't played the game in months so it was a surprise to me... It probably happened right after I stopped playing 🤦‍♀️

[vital radish]

Yes it has been there for months since they updated like probably last month or so. Still waiting from Gameloft's side to fix.

[umbral crystal]

I have a problem, I don't know what I touched that this menu came out and I activated the infinite races and now I can't open it again and when I play the races they never end. Does anyone know how to fix it?

[spare pasture]

@pastel gale

[pastel gale]

Please report him using the in-game Customer Care button

[pastel gale]

I will ask the team

[pastel gale]

Is this on Windows?

[spare pasture]

Ok

[pastel gale]

Thank you!

[umbral crystal]

Android

[pastel gale]

OK

[red fulcrum]

Can someone please

Explain how to unlock 60 FPS and change graphics

On Android

[vital radish]

@pastel gale pls reply

[fossil edge]

Something is wrong here

[vital radish]

Crashed

[fossil edge]

thanks bro

[wild storm]

Go to #758350934983442473 and submit the suggestion

With ".Submit" then tap enter and write your suggestion and send.

[pastel gale]

Were you a beta tester in the past? Please share your player ID with us 🤗

[north harness]

Why did u leave Urban Rebels?

[elder gate]

We can't sign our new club member for clash .. he joined before matchmaking and clash screen says you are not signed for next round

Player ID : 699ff93

@pastel gale

[maiden cove]

You need to wait for next clash season which is 9 days later

[elder gate]

It was mention in raging pull season patch notes that players can be registered for clash till matchmaking start ? ( end of warm-up phase)

05.05.2022
TIPS:

• Make sure your club is ready. After the registration, the new joiners won’t be able to participate in this Clash.

20.05.2022

• The players available for a new Clash will now be the ones that are inside your club at the time of matchmaking (when the Warm-Up phase ends). We're hoping this provides more clarity to Clubs as to which members will be able to participate in The Clash.

[maiden cove]

I am not sure, I think gameloft set it to you need to join before a club clash season

[steel gull]

Phone: POCO F4
Platform: Android
Issue: touch response sometimes not working on MP race. Only on MP. Everywhere else is fine.

[wild storm]

Make sure your touch resistance is turned off.

[steel gull]

Where is that?
I don't have that additional setting,,

[steel gull]

I found it,,
New Game Turbo change their option position,, 👍

[wild storm]

Yes 🔥.
Btw Do you have 60FPS option on poco F4?

[steel gull]

I do 👍

Thanks for telling, brother.
Will try if the issue still happen. 👍

[wild storm]

Set highest quality graphics bro, your phone can easily handle it, it's not that graphics intensive game at all.

You got flagship hardware use full flagship hardware 😂 👍.

[steel gull]

Will do 😄👍

[umbral crystal]

I don't remember if I was a beta tester, my player ID is 9df37f

[pastel gale]

Thanks!

[sweet spoke]

This kind of message is appearing and afterwards game hangs need to start game this is my 4th time in last 2 hours please check
Device: Black Shark 3
Android

My id 536c2

[gray river]

No one likes this system 🙏

[pastel gale]

I will let the team know

[pastel gale]

Do you get this after every race?

[gray river]

Hope to fix it next season.Thank you 😊

[sweet spoke]

Not every race but i get after every 15 20 mints and afterwards game music still plays i can not do anything like it got stuck but when i restart game it will work fine for another few untill this message comes again.@pastel gale

[pastel gale]

Ok, I'll ask the team if they can help

[sweet spoke]

@pastel gale thanks Code

[pastel gale]

OK, so the team is asking if it still happens

Let us know when you can

[sweet spoke]

Let me play again after an hour then i will let you know @pastel gale

[sweet spoke]

Again this message

Time 8:03

@pastel gale

Now 8:06 here still msg is coming

[mint shadow]

Help me out pls :smile:

[pastel gale]

Hey, could you share your player ID please?

[sweet spoke]

@pastel gale my id is 536c2 but since yesterday evening no message it's working fine

[pastel gale]

OK, thanks!

[ripe scroll]

Anyone knows when is the next devchat discussion? The season finale should end at least one hour or one day before the packs for the season cars dissapear.the way it is now we get tc for a car we max with tokens.such a waste.

[rustic jewel]

Uhh... The Bentley Continental GT Speed Rims' standard & metallic paint makes virtually no difference.

[supple tide]

Can someone explain to me why the page won't load? it seems that everything related to Gameloft is not working properly.

[pastel gale]

Do you have a strong internet connection?

[gray river]

The server is under a lot of pressure; so it happens

[heady drum]

Two guys/saboteurs occupied almost all junctions in The Clash with really bad times, one is inactive, one has left our club and I as a club chief am not able to do anything about it. Streets are blocked even after the guy has left! Please do something with it, allow at least club chief to vacate such sabotaged streets. Thank you! 😭

[full mulch]

This has nothing to do with server. There is actually an issue with this page. Even during non busy days this page has tendency to stick on 99%. To be honest that animation needs to be removed if user is trying to reach non landing page.

[gray river]

This has happened to me a few times before 😕

[fossil edge]

@pastel gale i need to send you a MD

[umbral crystal]

Any news? In my Asphalt 9 there are still infinite races.

[pastel gale]

No update yet, sorry

[umbral crystal]

Ok

[slow hinge]

Hi there! I can't see the bentley continental GT3 & the Chevrolet Corvette C7.R in my garage. Does anyone have or have experienced the same problem?

[young kernel]

@slow hinge have you unlocked them

[slow hinge]

No I haven't but I should be able to see them even though they're not unlocked

[young kernel]

Ok

[zenith hull]

ArrestedPen#8114 has been warned

Reason: Bad word usage

[vital radish]

You need atleast 1 BP of them to show in garage

[slow hinge]

Alright, thanks.

[low hound]

It's always full and full after every race instead of being full infrequently with wins

[steel gull]

ID: 3812f92
Phone: POCO F4 (snap 870)
Platform: Android
Issue: sometimes break touch button didn't respond in MP race when connection is abit unstable. Feels like the screen freeze for a moment but the race keep going.

[vital radish]

Did we get any big payouts except the prix?

I guess not

[silent mantle]

Maserati Alfieri: brakes color doesn't change
Lamborghini reventón roadster: Disable spoiler animation is delay by ~1 second
Porsche 918 spyder: Spoiler animation doesn't work at all

@pastel gale

[novel trellis]

Discord bot command was not working please fix it

[winged yew]

When was last time we had 1vs1 event? This MP is very cool..

[trim cliff]

@south acorn

[spare arrow]

Hello
How i can switch my email during doing a payment in game
I mean I want to spend my Google Play credit from another account in game but it doesn't show me option to switch Google account to pay any idea?

[lofty solar]

I dunno wy but after update game feels stuttery also

[pastel gale]

You may experience a bit of lag right after an update, but it should go away quickly

Please let me know if you still encounter it later today

[lofty solar]

Kk

[sweet spoke]

After update this message is coming again and again after every few races
Device: Black Shark 3
Game ID: 536C2

@pastel gale please check bro

[high halo]

@pastel gale when will the team add 120Fps options on OnePlus 10R?

[shrewd isle]

Hello! In SoS we have a teammate with problem for updating the game. The play store says that Asphalt 9 is not supported for her device. He uses a InifinixX688B...There is any problem with this manufacturer?

[trim flax]

I still do have severe lag issue
After 1 minute of playing even staying on menu the game suddenly drops to like 5 fps from 30
Sometimes it goes off when I watch an ad or if I switch to default mode then to performance mode
Pls look into this its been here since bring the heat season update started

[wooden wadi]

yeah weird ahh bug
happens to me sometimes

[calm river]

The in game report cheater seems to be broken

[calm river]

Specifically when you try to report player after a race in Multi Player

[trim flax]

Thank God it's not just me
Now im sure it's an issue from the game not my device

[torn tundra]

Is it me or the In Game Sounds change drastically I've noticed it first with cops sirens sounds more Cartoonish me personally I don't like those sounds

[pastel gale]

Do you have any screenshots?

[wild storm]

I uninstalled the game and freshly installed. I have lag issue, game lags. Should I wait?

Also I submitted something in game help center but I haven't got any ticket id from bot and no response from customer support of help center.

[pastel gale]

Do a few races and wait a few hours, I'd say

[vital radish]

I am in the market to buy a new android and I want a list of phones which support 120 fps android.

Where can i find the list?

[wild storm]

Good question, can you please share list of phones that supports 120 FPS Or more, as we have more then 144hz displays now in Androids.

[wild storm]

Ok 🚀

[pastel gale]

I'll ask the team

[young kernel]

@pastel gale I got pass on thares no ware to buy it

[pastel gale]

Could you repeat that?

[young kernel]

I got this but no ware to buy it the legend pass is on

[vital radish]

@pastel gale pass not in the shop for me, teammates can see it in their game but can't buy

[pastel gale]

I'll let the team know

[young kernel]

@pastel gale it should be on other side for me to buy it

[pastel gale]

Yes, I understand.. it's just rolled out, be patient please. I will see what the issue is.

[young kernel]

Ok

[pastel gale]

Hmm.. thanks

[pastel gale]

Does this happen with multiple users reported, or only one?

[young kernel]

@pastel gale yes look on general chat for the legend pass falt

[calm river]

When trying to report any user, but only in Multi-player mode. Reporting still works if doing so from the leader board etc..

[rigid widget]

Buy bubble pass...no reward and ask to buy again

[pastel gale]

Could you restart the game?

[rigid widget]

Yes...i also resgard my android

Restard

[pastel gale]

OK, please open a customer care ticket and the team will investigate

[rigid widget]

I Open ticket ..id. 1805923

[pastel gale]

Thank you!

[vital radish]

Gameloft pls let me play

[rigid widget]

@pastel gale also put in diálog box...prints like i did her...and my player id

[pastel gale]

That's good, thank you

[pastel gale]

Have you tried clearing your cache and restarting your device?

[vital radish]

No, lemme try

[vital radish]

Thanks! It works

[worthy meadow]

I want to play pls

[pastel gale]

Could you try same as above?

[worthy meadow]

it doesn't work

[ashen ermine]

Why Jaguar's decal twice, one at tier 3 and other one at tier 31. @pastel gale @glossy vigil

[vital radish]

1. Don't have the option to chat with my club members
2. Can't change my in-game name
   Player ID: dd76cf4
   Platform: Android
   Help me pls
   @pastel gale

[pastel gale]

Have you opened a customer care ticket?

[vital radish]

No

[vital radish]

I have now

[heavy crown]

What the hell is this, purchase accepted and i received nothing

[heavy crown]

Same here, got email confirmation, but game doesn't seem to notice the purchase

[plush lintel]

@pastel gale this is a very huge problem, please fix this

[rigid widget]

@heavy crown need to make costumer ticket and wait

And wait..and wait (6 hour waiting...lol)

And first time that have problems with payment!! For someone that play A9 for almost 5 years!!!

(A8 + A9)

[heavy crown]

Yeah i did that, but it's still kinda weird that you have to remind them of providing something you paid for

all right, got the pass now, but it took a pretty long time

[patent fractal]

How do I contact a developer of this game @pastel gale

[vital radish]

Why 24 hrs suddenly!

@sleek sonnet why angry face

[night crane]

smh a9 started to lag so much even when im using the interface normally and my phone started to get so hot while playing

[sleek sonnet]

@vital radish Business recovery in 24 hours

[vital radish]

What business recovery, are you new to this game or what? It was never 24hrs for refreshing

[vital radish]

@pastel gale kindly check

[finite goblet]

Why do I can't report a player? Every time I see the message „your report has not been sent“. What's this?

[fossil edge]

hi can you explain the correct use of the new bps? thanks

What does happend if you get 10 bps?

[zenith hull]

Angeldmc6#1456 has been warned

Reason: Bad word usage

[grave junco]

lol

[novel trellis]

I am always getting poor connection why. I have strongly internet connection but always poor connection it's too much.

[pastel gale]

it's a known issue, the team is currently investigating. Thanks for reporting!

[pastel gale]

Could you try restarting your cache and device?

[novel trellis]

Yes i am already do that but nothing happened always getting poor connection in multiplayer world series race

[novel trellis]

Platform : Android

[granite heron]

This is getting annoying, really...

[pastel gale]

Could you share your player ID and platform, please?

[granite heron]

Android 1bf7e90

[orchid tusk]

when did this happen? right when you posted your message?

[neon hound]

Still same ..no guaranteed bps
U forcing us to uninstall this game

[granite heron]

Yes, it just did on windows as well right now as the season ended.
24ada3

[lofty solar]

Hmm dunno why report doesnt work after a race in multiplayer

[sweet spoke]

@orchid tusk @pastel gale did not get my reputation rewards and no 1000 tokens completing in 5%

From Clash wins

[fickle matrix]

We cant claim clash rewards

[sweet spoke]

I also did not get it nor reputation rewards of 25000

[hybrid plover]

Yepp, no Clash season reward, nor rep 25k.. altought some of players got 25k +rep... this time i go for simple LP (after all seasons with bundle!), so Gl You have to made game better!

[vital radish]

@sweet spoke play any race. Point go

[sweet spoke]

Yes got it

[hybrid plover]

Yepp, play any race for rep

[solid mountain]

No Clash season reward

[fossil edge]

Same here

What does happened with the clash rewards? We was at top 5% and didnt recieve nothing

[ornate drift]

Hey I just logged into my fb ACC from Android to iOS but isn't loading my acc

[trim cliff]

Play 1 race

[spare pasture]

Hey codin I don't get my 25% reward please help

[north jacinth]

@pastel gale we did not get the clash season reward but another new season started

[fossil edge]

I received the rewards from the clash against the other club but I did not receive the rewards for the general table of 5%, can you please check it? Thank you

[north jacinth]

Nvm got it rn

[glass frigate]

Received rewards for clash season but didn't receive rep points and all other club members received rep points already

[fossil edge]

Solved

[supple river]

Several of our club members got all the rewards except the reputation points increase. 🙁

[spare pasture]

Same🙂

[supple river]

it seems playing a race after clash rewards makes your reps increased

[shut oasis]

Player ID 0e4c237
Platform Android

I'm not seeing rewards from purchase in the shop, gameplay since update is yet again full of issues mostly frame rate dropping, physics issues surrounding vehicles and server lag.

[thin idol]

@pastel gale 1808896

[torn tundra]

What the heck same freaking rewards like come on gamelof I always make to legend league worthless rewards @orchid tusk

[vital radish]

@pastel gale i need a little help please, so our club, #06a41 had 9 members and it increased to 10 with everyone being more than 10 garage level. But we still can't register for the clash, it shows an error. (Couldn't execute action on the server 13).
Your help will be much appreciated.

[vital radish]

Id 946545 android
I'm not seeing rewards from purchases in the shop

[round fulcrum]

Why some players have a MP pass they Can but and others not??
Totally unfair !!!

[gentle lintel]

Fix server pls, disconnect instead 😒

[fossil edge]

I finished 1st in gold league and only get 90 point instead of 156…...in the patch note you said that this was improved and solved. Please check thanks

[full mulch]

☝️

[torn tundra]

So this event will be a going to be able to collect them?

[torn tundra]

How so I'm still missing 20 points matchmaking still sucks
Silver league

[thin idol]

@pastel gale @pastel gale Hey codin I don't get my 25% reward please help in clash seasons

[maiden cove]

@pastel gale I lost my clash 50% reward

[crude drift]

Hi!

1. I bought Bundlle pass, I did almost all the missions and still at tier 15 I got stuck. I remind you that if you buy Bundlle pass you have 15 tier unlocked.
2. Not all my members ( Shadows ) got Rep boost from Clash. The club won the clash against the Holy Russ team. @pastel gale

[pastel gale]

Hey, please open a customer care ticket and the team will see what happened

[crude drift]

I did not receive any registration number, they did not ask for my name and email address @pastel gale

[thin idol]

Continuous five times disconnect in multiplayer @pastel gale

[vital radish]

No progress?

[fossil edge]

3rd in platinum league and only get 50 points

[vital radish]

RIP new update new problems.

[neon hound]

2 of our club members didn't received clash rewards....25k rep

[lofty solar]

I still feel stuttering in game, for both events and multiplayer

[rigid aspen]

Is it just me having the late start problem in multiplayer in specifically himalayas tracks? I only load in after the countdown ends and everyone is already ahead

[desert idol]

the game keeps loading but won't open

[heady drum]

Cheater report is not working.

[lofty solar]

Was said in #🔥・hot-topics

[deft summit]

360s happening unnecessarily even without tapping the peddle

[deft summit]

Himalayas and San Francisco at times

[meager viper]

Thats your internet connection it happend to me once in san francisco

[rigid aspen]

Pretty sure it ain't my Internet since every other track works fine

[radiant umbra]

Anyone experience or know about this situation? The car moves out of my control, I turn the TD mode on and off, the problem goes away.
(Manuel tilt comtrol)

[meager viper]

Then its not your internet

[north jacinth]

@pastel gale I am srry I deleted the 1st mssg over here by mistake .
But is there a way to recover a lost acc , I have the ID

[north jacinth]

If u can help @orchid tusk

[supple tide]

you should also fix those awesome ads of yours.!!!

[trim flax]

Or the "hello,do u have money,no? ,try this game

[ancient flint]

I was trying to apply creator program but the system can't find my channel.

Link
https(---)://youtube.com/channel/UC5wA30Tc9ONbRjj6QNinH9w

Was trying to confirm the link in the customer care room but they hates me.
Mentions : ||@pastel gale ||

[orchid tusk]

please get in touch with #👨💻-customer-care for further assistance

[north jacinth]

Ok ty

[pastel gale]

Still waiting to receive a list, thanks for your patience

[vital radish]

Okay i guess

[unkempt osprey]

Token bank is not showing

[wicked quarry]

Do something with that tokens popup for the A9 Bank. It overstays its welcome and it's plain obnoxious.

[jolly ridge]

Does anyone know when ps5 controller is gonna get proper support, cause nothing works.
Most buttons are basically useless, and only 2 buttons work with messed up mapping too.
Ps4 controller atleast had proper mapping and it worked fine, aside from some steering issues from what I've heard from Racer best, but seriously now.
Ps5 controller is literally unusable .
Why can't this game properly support the 2 major brands out there, jeez.

[fossil edge]

Every race appears this.....is very annoying

[bleak flame]

What da...

Something is wrong...

I can feel it...

(Along with the fact that the Jaguar and Pegeuot are missing)

[clear shoal]

Why can't I buy it? I want to keep moving forward

[torn tundra]

So let's see here is Gameloft really doing bad cause almost all area of Game is based on pay me or loose out now

1: Multiplayer Pass
2.Legend Pass
now A9Bank you can earn more but you gotta pay to Receive them

Also remove the notification after each race shesh that is going to get people mad Quickly that's for sure

[unkempt osprey]

Token bank is not showing

[vital radish]

@orchid tusk purchased bundle pass and didn't get the first 15 tiers for free!

[spare pasture]

Late starting

[orchid tusk]

please get in touch with #👨💻-customer-care for further assistance

[pastel gale]

Is this on Android?

[orchid tusk]

please let us know your player ID

[wild sandal]

@orchid tusk A9 bank is not shown in my account!

[orchid tusk]

that is to be expected, the feature is not yet released worldwide

[storm gale]

@pastel gale i have same problem, i can't buy . Platform android, ID: 23d7b

[pastel gale]

Thanks for the report!

[zenith hull]

🎮 2rki.&Mur.#2526 has been warned

Reason: Bad word usage

[azure arch]

I think my legend store refresh time is wrong in my timezone
...normally 4pm 7pm 1am (utc+7)
And my a9bank didn't appear

[naive harbor]

I have an old account with garage level 9 but it doesnt show here, i did connect that old account to google play and fb

[pastel gale]

Please open a customer care ticket:

Go to the Game Options → Customer Care (recommended)

OR visit: https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[maiden cove]

I still haven't received my clash reward (50%)
ID:7ee2d55
Customer care conversation id : 1810933

[fossil edge]

Nice graphics

[fossil edge]

The new bank notification never stop

[calm oriole]

Same problem. And I cannot buy it.

[steel warren]

I just came back to A9 after 2 years of quitting I can't change my name and I don't know why.

Am I the only one experiencing this or no?

[clear shoal]

facaf00

[torn tundra]

Please turn off notifications for every race on A9 Bank @orchid tusk

[torn tundra]

And please make it so we can earn then with out paying a Fee @orchid tusk

[earnest zodiac]

We all have that prob

[calm oriole]

All who have 4,99 and 150 tokens in tier 2.
Other people with 1$ and 300 tokens can buy, button is active/green.

[earnest zodiac]

then the A9 bank sucks it should be remmoved

[calm oriole]

Free 40 tokens per week)

[earnest zodiac]

yea still sucks

[earnest zodiac]

i don't want my rep points to go to something i won't benefit from

[calm oriole]

GL are insane.
Prices are too high.

[torn tundra]

Why Bother paying Making them add even more pay walls in Game

[earnest zodiac]

IKR

[vital radish]

How do I port my progress from Android to Steam?

🤔

[lofty solar]

Talk to CC they give u 1 time code

[vital radish]

Thanks

[fossil edge]

stop spamming new bank notification

[torn tundra]

Unfortunately we have a right to report something here

Can you guys please remove the Notification after each race for the a9Bank Thank you @orchid tusk

[vital radish]

@orchid tusk i received tokens 3 times instead of ticket refil with ad. Happened 3 times in last 6 ads. Would prefer ticket refil instead of 5 tokens when playing ad for ticket refil.

[silent cove]

It would be nice if Gameloft provide some statement regarding tokens for ad refil. It is intentional or not? Can we use it or not? Because we can farm quite a few tokens with it, however we dont wanna get ban for it.

[torn tundra]

So I can't claim unless I buy when it's fills up so why
Does it say Get ?

[gray river]

@pastel gale Careers are still not being played with underranked cars

[orchid tusk]

does this happen with all ads or just specific ads?

@vital radish

[silent cove]

not with all, at least for me it is giving only for Heroes of the Dark ad, however I heard that people are getting for every ad, but not sure what are these ads about

[gray river]

@zenith hull @glossy vigil This car event could not even start so how is it extra points in the clash?

[vital radish]

It happened while watching ad to refill tickets for car hunt. It happened for 3 out of 6 ads counting back from last ad I watched. After that I haven't played ad till now. This is the first time I faced such thing. It wasn't specific to any particular ad though there were only 2 ads which played in random sequence.. Zivame & Heroes of the dark.

[lucid chasm]

This game literally spawned me 20 times upside down after failing a barrel roll 🗿🗿🗿🗿

[sullen needle]

Idk what's problem here
My internet is fine with yt & other apps
But it's stuck here since last 30 mins
I restarted game twice but not opening

[pastel gale]

https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170 Try installing this

[queen swift]

not seeing off topic to report issue

[pastel gale]

I've sent you a friend request, just send the image in my DMs

[queen swift]

Thanks

[vernal sentinel]

GL what a hall ?!

[fossil edge]

can you explain this new update please. thanks

[young kernel]

@fossil edge bug fixes

[fossil edge]

we need more information bro......this lacks professionalism

[young kernel]

@fossil edge I think it was for the adds bug

[fossil edge]

we all end up thinking what GL has to clarify explicitly.

[orchid tusk]

more information will be provided soon

[fossil edge]

thanks Charlie

[orchid tusk]

this will be updated shortly, thanks for your report! 🤝

[half flicker]

So we have to update now..or wait for ur confirmation

Anybody help

[half flicker]

Why my game is lagging...my network is also good...and phone also good

[torn tundra]

Please remove that Notification after each race Really Annoying

[worn harbor]

Club races. Not joinable

[fossil edge]

Did someone else have a motor sound on their cell phone when they received a notification from A9? I almost had a heart attack from fright

[vital radish]

Yes, same in my phone as well, motor rev sound

[fossil edge]

why did they do it? something so invasive to the privacy of one's silence, surely the majority like me already turn off the A9 notifications, achieving an effect contrary to what they want I suppose

[vital radish]

Yeah just turn off the notification, this company is just stupid. Making unnecessary changes what you do not need to, waste.

[vital radish]

[vital radish]

Can anyone confirm if we get the same trade coin bonus (80%) in the mini season?

[rough willow]

Yes@vital radish

[vital radish]

Thank you. Merci. Gracias.

[zenith hull]

Bruce Wayne#5552 has been warned

Reason: Posted an invite

[mossy sphinx]

Really fun, my time won't submit because of server issues

[vital radish]

When porsche TLE?

[scarlet sinew]

Buggy map😒

[winter rampart]

I cant write in clan chat, some buttons are not working. My phone's version is Android 11

[fossil edge]

I have the spanish languague in the game but this message is in English

[noble helm]

please delete 1st user.

[radiant umbra]

Android has ad problem

[lofty solar]

Experiemcing lag in mp1 again

[rose wedge]

I used my points to redeem a $25 coupon, but there's no in app button to select this as payment???

[halcyon thicket]

Lol

[maiden cove]

You are in 11position , you should know this is just visual bug

[meager trellis]

if you select an something in the Ingame Store, it should be automatically applied

[thin locust]

whats this

[sweet spoke]

Mp is not locking room and after few mints it's says no opponents found

@pastel gale mp servers not working please check

[pastel gale]

The team is on it

[sweet spoke]

Ok boss

[solid quartz]

Pls help!!!!, I can't change my name and my club chat button is missing, it's been 1 month @pastel gale

[solid quartz]

Same bro

[calm river]

Appears game is down for everyone

[ashen ermine]

@pastel gale app is just not loading. 😭

[vital radish]

Happened many times

[bleak flame]

I dont get it

Is this the Peugeot SR1 or SR2?!

Also, you forgot to translate the names of all the Greenland tracks

[pastel gale]

Thanks for reporting! Letting the team know

[lament wagon]

What update is that :x

[queen swift]

A9 token bank not getting filled up after races, although showing 3 tokens added everytime... Anyone facing this issue ??

[shut oasis]

Android server's are broken again

[lyric hedge]

I have problems with the A9 bank and they have not given me any reward...

[queen swift]

@lyric hedge got mine just a while back

[onyx burrow]

Same here didn't get any reward plus still A9 bank not available for me

[wild storm]

How to close help desk chat?

There's no option to close chat and start new one.

I didn't got any ticket id too

Now if I send anything on that chat it just gets send and bot also doesn't respond.

[solid quartz]

"With bentley"

[remote stag]

Does someone else got banned after updating the game?

[urban iris]

i can't buy purchases
"Purchase Error Transaction was disapproved." in 2nd pic

[green root]

Why am I always unable to load into game when on mobile data, but able to load in when I connect to WiFi first then switch to mobile data?

This issue does not surface when I use WiFi to play

[finite arrow]

It seems like there is an issue where if after a clash player registers for next clash their team Mates who hasn't accepted the rewards from previous clash lose access to the rewards @orchid tusk

[noble helm]

not visual bug. it is real.

[maiden cove]

ok seems like you know nothing about the game

[steel gull]

Next update just delete this annoying notif and just tell us when the bank is full. No need to tell us every after race with stupid 3 useless tokens.

[steel gull]

Ask Chino did he got the top1 reward right away?? If so then its just visual bug. If not, then its real hack.

[lofty solar]

Still dont have accesd to bank

[steel gull]

You plan to spend money buying tokens in the bank?

[steel gull]

You join A9 server in 2022, him in 2019, and you dare to say that..??

[noble helm]

I'm right.

[pastel gale]

Not an issue, the feature is not globally live yet

[pastel gale]

Please ask him to open a customer care ticket, this situation will be handled

[maiden cove]

you saw him with bronze role right? that means he is not even active in this server

[steel gull]

Damn,, I miss SW hack if like this,,
This kind of top1 hack is so lame,,

[steel gull]

Just because he didn't talk much like many bored kids here, doesn't mean he didn't follow the server with massive 2 years information earlier than you,,

[steel gull]

btw eat the proof above from your visual bug funny claim,,

[maiden cove]

yeahh, my clubmate was top 1 with that glitch before. He didn't receive the top 1 reward, only platinum reward. You don't even have any experience with this case and you saying that you don't trust me. It doesn't matter, kid.

[steel gull]

Yoo,, I already top1 couple times in MP,, and once I experience the same and I need to wait days for that hacker to be removed so I can claim my top1 reward,,

[maiden cove]

nah . I mean my teammate is the one with 1999+ trophies

[steel gull]

But you said above he just received platinum reward,, he score 1999+ rating but receive plat reward?? How should my brain handle this..?!

[maiden cove]

Ya, buggyloft . Can't explain this

[steel gull]

You can't explain because it way too obvious you made up a story,, against me who experience it by myself,,

[maiden cove]

no

I am not the one who experience this. Moreover , I don't know how really the game works so I can't explain this issue. Can you explain it? You can't as well.

[dim badger]

I didn't receive the 300 token compensation

[winter rampart]

Why these buttons are not working?

[torn tundra]

Is it me or I haven't Played the new Map since a while in MP1 2 or 3 times same Map Anoying

[radiant umbra]

It gets fixed when you turn the TD mode on and off, update this button

[rustic viper]

I can't receive any notification
the using I'm using: Google Pixel 6

[torn tundra]

Please remove this anoyance

[torn tundra]

I won't buy it anyways

[ebon sparrow]

Did not receive any live rewards for joining the esports event, please assist

[vital radish]

Step 1: you watch the YouTube video on Youtube

Step 2: you click on the link shared in the chat

Step 3: the first 200 people to open the link get 50 tokens and 50,000 credits

You get nothing for merely watching it.

Unless you learnt a few skills. Which are more important anyway.

[wild storm]

@pastel gale
I lost my 1 chance to play GP because of this stupid error 😭😭😭😭

@pastel gale

My internet connection is strong, it shouldn't be an issue.

My grand prix key 😭🥹

[meager viper]

The car is a rock

[wild storm]

Driver is sand.

[ebon sparrow]

None of these instructions were stated anywhere, and there were no links in chat when I was watching. Where did you receive this info?

[noble helm]

Please remove 1 and 2. This issue is repeated.

[pastel gale]

Hey! This is a visual bug. Could you report it using the in-game button? It will be handled. Thank you!

[noble helm]

It's impossible to report.

[pastel gale]

Ah, the bug persists. OK. Could you do it via this link and attaching that screenshot? Thank you! https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[noble helm]

I did the report. However, there is no attachment function.

[orchid tusk]

hello, could you share your player ID?

[noble helm]

07f90

[orchid tusk]

thank you

[orchid tusk]

this is fixed now

[noble helm]

Thank you. I hope it doesn't repeat itself.

[fossil edge]

all the seasons the same and on top of that we have to be reporting it ourselves. Don't you proactively control these things?

[clever cove]

Hi there can't seem to find any joy anywhere else, so Ima try here. The Snapdragon series, is there something like that available for the country of South Africa. Or something similar?
Thanks.

[rustic viper]

it is okay when I play asphalt 9, my phone is getting overheated
using the: Google pixel 6

[gentle lintel]

3 years and GM can't fix servers 😒

[noble helm]

I want a system that automatically stops this kind of behavior.

[delicate elk]

Can't open the game because of this grey screen, any fixes

[vital radish]

I'm having same problems

[orchid tusk]

it has nothing to do with behaviour

it's a visual issue that causes a Club information to be posted on a Player leaderboard

the team is aware of this issue and trying to fix it, but in the meantime we welcome your reports so we can correct the affected leaderboards

[noble helm]

There is no bug that cannot be fixed.

I'm rooting for you.

[vital radish]

Buy good phone

[radiant umbra]

hey people i have a problem my car cannot be controlled If I toggle TD mode on and off I can take control I wrote on gamelof, the problem was searched for 3 days but no solution was found
my tickets and tokens my gp race rights are getting trash

[vital radish]

Shockwave knockdown in mp mission not counting

[pastel gale]

Issue is being investigated

[hollow mulch]

latest update causing incredible performance issues, high levels of lag, has been particularly problematic on multiplayer,

[hybrid plover]

These KD missions in MP never works, why You GL people keep posting these?

[hollow mulch]

Additionally, noticed a bug that causes tilt-steer to work incorrectly. Either locks steering full left or full right, or dead straight without considering my inputs. Has ruined numerous races in all game modes that I have gone into.

[hollow mulch]

most recent update has been causing me performance issues as well, and my phone's fairly decent. Seems like the update needs to be optimized. Hope the devs get around to it soon.

[hybrid plover]

WILD CARDS - in inventory we cant see, whats the limit of cards in each type, we can see this information only in Upgrade section of car, when we wanna to use it... not really cool guys.

[rustic viper]

which phone you use?

[hollow mulch]

redmi note 10

[rustic viper]

is sick, love that!

[hollow mulch]

cheers man

[rustic viper]

and did the heat fixed ?

[hollow mulch]

No heating for me, but there's some pretty severe lag + battery consumption spikes

[rustic viper]

ahh I see

hope they will fix it 🙏

[fossil edge]

hello there are repeated times when playing multiplayer one presses skid or nitro and the game does not respond, or responds with delay, this did not happen before. Have you identified any issue for this reason?

[mental steppe]

My game is slow and tha fps is dropping frequently

[pliant cedar]

This problem have been around for ages.. Customer care doesn't mind that problem. I have made many posts about it and they won't even anymore answer those.. probably lifetime problem.

[pastel gale]

Hello! I assume it's input delay. I'm not sure if it's been widely reported on Android at the moment, so please open a Customer Care ticket

[pastel gale]

What device are you playing on?

[mental steppe]

Android poco x3

[vital radish]

Mei bot still no work

[young kernel]

@pastel gale the game will not come on keeps crashing

[vital radish]

Keeps crashing

[young kernel]

Same for me

[vital radish]

Clearing data and cache doesn't work

[ashen ermine]

same for me

[tender parcel]

for me also

[vital radish]

Not work

[pulsar vector]

My game is keep crashing in loading screen

[vital radish]

Same

[clear tulip]

The game crashes in loading screen. Same here... Player from Germany

[pulsar vector]

What happening

[orchid patio]

Same. Game refused to launch

[worn harbor]

Android. Game log in issue. App crashing.

[vital radish]

Restarting phone didn't help

[gentle steppe]

https://tenor.com/view/monkey-pissed-mad-angry-annoyed-gif-4691438

[zenith hull]

Carbon#5853 has been warned

Reason: Bad word usage

[gentle steppe]

👆 Programmers from GL failed again

[woven elm]

game is crashing

[worn harbor]

https://media.tenor.com/m5EBF18438QAAAAM/phone-anger.gif

[pastel gale]

Thanks for the reports! Investigating

[brittle briar]

No enter

[worn harbor]

We want compensation. 😑

[nova hatch]

Inspector Gadget on the case?

[ashen ermine]

yes, unable to race in LP hunt

[worn harbor]

We need compensation GL!!

[pastel gale]

#🔥・hot-topics message

[vital radish]

Extend civic hunt by 1 day

[agile spoke]

oh my my ... i'm crashed too

[native horizon]

COMPENSATION!!!!!!!!

[vital radish]

Gib 5000 tokens

[worn harbor]

Spread the word..

[native horizon]

My hourly rate is 400 tokens, minimum charge 30 min

[worn harbor]

I woulda progressed in the hunt for Barchhetta but this crash thwarted me. I want compensation!!

[torpid ether]

I tried 7th time

[toxic cypress]

Also crashing at launch

[vital radish]

Game is crashing back to back can't open

[young kernel]

Thay are invesgating it now

[native horizon]

Good idea 💡

[trim cliff]

@pastel gale

New bug detected, i do not have the legend pass car hunt aston martin 77?!? Whats going on with this short series?!?

[sweet spoke]

@pastel gale i was having problem with game crashing on start i restart my device then it started working fine for me maybe it might help some friends here

[worn harbor]

Finally the game is running.

[trim cliff]

Fss ....like srsly where is ny car hunt for astonmartin :/

[vital radish]

I have that but can't open game

[fossil edge]

The one car hunt disapear

[ashen ermine]

Same for me

[vital radish]

It crashed 50 times now send 50k tokens compensation 🗿

[fossil edge]

@pastel gale can you check please