🍏・ios-issues

[marsh mortar]

WHY

[polar storm]

What car have you got

Can depend on car sometimes

[viral turret]

Can anyone tell me if there will be kits or a weekly event where I can get a blueprint for Ferrari 488 challenge evo?

[polar storm]

Nope

[viral turret]

well, it’s just absurd, launch an event and add packs to the store for all the necessary machines, except for one, well, where is the logic, I need help with only one machine and this help is absolutely tiny, is it really impossible to make everything equal?

[polar storm]

I don’t know, ask @vernal pecan if there is any chance of them appearing soon. If they haven’t already appeared I doubt they’d add them at all but yeah it does seem weird since it’s part of the SF90 SE

[strange mulch]

I want to add friends and play toagther hOwwwwwww

[marsh mortar]

lotus elise

[opal hare]

You and your friend need to be in same club I guess

[vernal pecan]

Checking

[bright yacht]

Add 120fps iPhone 15 pro max

[polar storm]

Hmm, that car is a really easy car to roll consistently

[hollow forge]

It's out now

Enjoy

[vernal pecan]

working on it

[viral turret]

I see

[hollow forge]

🥳

[shy lance]

@vernal pecan looks like we can't go to shop. Any of the top menu actions (shop, a9 bank, season tokens, credits, tokens) that should take me there doesn't work. I consulted with some teammates that experience the same. Can you please check?

[vernal pecan]

hot topics message being prepared

read above

[marsh mortar]

shop is broken

[minor ermine]

Hello, since this morning I can’t access to shop or to token bank and free card pack

[ashen musk]

@minor ermine All

[minor ermine]

Okay I will wait for fix 🙂 I was thinking it’s my game only 😁

[shy lance]

It's working now. Thanks.

[vernal pecan]

[marsh mortar]

anyone tell me why i do a roll everytime i do a jump

[naive violet]

All stats of MC20 are higher than stats of Apex but rank is 170 points lower.
Apex‘ perfect nitro boost might be the reason for this but rank should only be calculated by the shown stats so we can compare different cars

[stone cedar]

Does the showroom work for yall?

[hollow forge]

3 Oct

[stone cedar]

Thats when its available?

[hollow forge]

Yeah

[stone cedar]

Alr thought mine was bugged

[fringe gazelle]

This is the only place that is allowing me to post about this… It’s called “credit heist” why not make a “season tokens heist” and leave the credits alone? Stop changing what is not broken!

[polar storm]

Car rank is completely arbitrary in this game

[drifting latch]

When you jump on a ramp that is not perfectly flat, or in other words, has one vertex higher than the other, it's a ramp purposely made for you to do barrel rolls. Don't worry, it's not a bug. In fact, you should be doing more barrels, as it gives you a nitro boost

[native knot]

Guy I need help

[hollow forge]

You just leaked your Email, better delete that Screenshot

[native knot]

its fine

its my alt

plus you are the only one that has seen it

[marsh mortar]

i mean a perfectly flat jump

[drifting latch]

that might happen too, its just how the game works

youll get used to it

[whole oracle]

Yo Wsg everyone

[hollow forge]

This might happens, after doing a Barrel, 360 or just jumped from way to high
Take Osaka as an example, there it is common to make a Barrel after the 360

[marsh mortar]

yea but why does it happen?

[hollow forge]

Don't ask me

[polar storm]

You’d have thought huh?

[polar storm]

Weight imbalance

And angle of car

If one side hits the ground first only that side will bounce up, which can rotate the car and can even start performing barrel roll(s)

[solar coral]

@vernal pecan Fix this bug

[hollow acorn]

Still playing game?

[naive violet]

Ofc

[proud galleon]

Anyone else having issue on iPad with the game resizing it self ?

#🍏・ios-issues iPad having issues with resizing/scaling since update. The screen won't fit on iPad pro 12.9 size. The game goes beyond the boarders of the screen and can't see the top and bottom, and can't hit buttons/options.

[polar storm]

Uh what

[vernal marsh]

The hell💀

[native knot]

What do they mean by this

[polar storm]

Send a screenshot of the digital receipt for your in game purchase, which should have been sent to you via email

[native knot]

where do i find that

[polar storm]

In your email inbox?

Email is email, I don’t know how to describe that for you

[idle slate]

@native knot oleksandra was the one I had when trying to switch from iOS to Xbox she needs fired

Useless doesn’t understand you can’t contact support from the game on Xbox

It’s crazy the support team don’t even know their own game

[hollow forge]

It's not possible afaik

Are you sure it's possible?

[polar storm]

It is possible but can only be done once, very tediously

[hollow forge]

Hm, didn't knew about that

Thanks 😁

[hasty pier]

#📋・check-tickets, or #🆔・tickets-customer-care

[harsh nacelle]

Hello

I got a stable connection, why does this occur?

Any solutions?

It happens everytime I try to join multiplayer.

[harsh nacelle]

note: tried reinstalling also

[vernal pecan]

Change to a different connection

[harsh nacelle]

didn’t work

I have 2 internets

tried both

didn’t work

same thing occurred

even though these 2 networks are fast and stable as hell

[harsh nacelle]

plz help someone

[forest ravine]

Showroom doesn't give reputation points

Fix please

[hollow forge]

Nah

Fix that

[naive violet]

They get added once you do a race outside showroom

[hollow forge]

👍

[forest ravine]

Thanks for the explanation. This is a strange scheme. Hope they fix it

[harsh nacelle]

Someone plz

Tell me

Fix it plz

[naive violet]

At the beginning stages were locked (in the first screenshot), now they seem to be open. But when you enter them and want to start a race, timer is back

[forest ravine]

What’s happened with the Showroom?

This morning

Now

Why did the conditions change?

How can we get EIPs for this cars now? What is the point of this event ?

Now every player who has these cars not in Max can collect all EIPs. But not me. It’s not fair @vernal pecan

[hasty pier]

Can I ask how’s your garage looking

[unreal belfry]

Agreed.

[warped cipher]

I AGREE so much about this. This is not nice. Pass along the message to change it back so players who has the car max can collect EIPs!! @vernal pecan

They create something new and had plenty of time to test. After the release, they decided to change.... C'mon! Now they'll say it was unpolished and it was not intended.

[unreal belfry]

I don’t think GL at this point have quality team. The game is always in beta testing.
Any ways this change is bad , it’s not like these events itself are great. But at least give everyone fair chance. If player A gets chance on Epics because they have less star car then player B should have too.

[naive violet]

Same story as starway…
Those with one star less than max never got the chance to play while those who didn’t unlock the car are able to max it

[native knot]

Me too

[vital cave]

Agreed. This takes all the wind out of the sails of this new, hyped feature. It just became unplayable to most of the long-time player base. I truly hope Gameloft changes the logic back to how it was at launch.

[hollow forge]

Never saw so many people agree at one Comment

But it's true

[plucky oyster]

chaooast has been warned

Reason: Bad word usage

[hollow forge]

*It's a bad decision

[granite pilot]

@vernal pecan
I have 219 cars and 208 fully starred. I invested significant amount of real money and years to have this garage. How shall I feel looking at the showroom event where anyone can max those cars for free and get all the epics while i will be not even be able to play and collect tokens and the epics?
Don’t get me wrong, for me is more than welcome to give to other players the possibility to max those cars, but why don’t you give me the possibility to collect the epics as well?
This is not really fair…..

[shy lance]

Did you get the chance to select an event before they changed the condition to max blueprints instead of max rank? If yes, can you still play it?

[granite pilot]

I don’t, I opened the game only in the evening

[shy lance]

Imagine if some players got the chance to select Sian and can still play to get the epics they need, but now no one else can, that would be so dirty.

[unreal belfry]

Yes, someone I know who selected … but they already gave up due to insane requirements

[river meadow]

I claimed that Amazon prime reward like half an hour ago and it still hasn’t added. Should I just wait a bit longer?

[tidal urchin]

The rewards showed up in the app after a restart but now I can't find the unopened car pack.

[river meadow]

wdym restart

[tidal urchin]

Kill the app forces the game to reload.

[ebon dew]

Showroom Rep doesn’t added to season Rep

@vernal pecan

[river meadow]

yeah it didn’t work…

im praying i didnt misspell my player ID

[hollow forge]

On what are you playing?

And what IOS?

[vernal pecan]

team is investigating

[shy lance]

If he had gone for the car, expect Gameloft to downgrade their Sian in a few days, like they did with the 75k tokens.

[harsh nacelle]

I PAD

6TH GEN

[harsh nacelle]

AH NOT THE LATEST ONE ;-;

ILL LET U KNOW AFTER I updated it

Nvm

I cant Update it for some reason

@hollow forge the one I’m having problem on is iPadOS 16.3.1

[hollow forge]

Hmm

You should be able to play with that Version

I can't help you, sorry 🤷‍♂️

[harsh nacelle]

no worries I finally fixed it

it was because my storage was kinda full

[hollow forge]

👍

[harsh nacelle]

I deleted some apps

And it fixed

Ty for ur time

[paper jacinth]

Unable to log in with Apple

And you can't log out of the game account.

too much bugs

[dusk beacon]

I did and still works

[lusty oxide]

Sort out your servers

[wide edge]

I can’t get my account back

[naive violet]

Impossible condition, there are only 2 jumps with a maximum air time of 5 seconds

[kind pelican]

Comment puis-je avoir des applications pour iPhone pour débrider ma trottinette#

[dusk beacon]

Here for the same reason. Did they change it?

[primal bear]

Don’t use TouchDrive.

[dusk beacon]

It's not about TD. It's just impossible to get 6 seconds of air time with a ramp and a barrel. Especially on this track

[vernal pecan]

we have shared this feedback with the team

[dusk beacon]

Thank you!

[naive violet]

I don’t.
Maximum airtime I got was 5,6 seconds with very high barrel

[warped cipher]

Stage 13 has also conditions problems. The "beat time x:xx" required are impossible. Already issue to Codin on #💻・macos-issues

[naive violet]

I did 1:23 MD so those times are not impossible, but challenging. For TD those times might be impossible.
As always, GL brings something new without proper testing. Changes to showroom because „design team wanted it that way“ show how much they know about the game and their customers/players: they don’t know anything and they don’t care because all they want is our money

[warped cipher]

Exactly. It's impossible or near impossible for hybrid players (my case) and TD players. My best time was 1:27.196

[dusk beacon]

The time is possible. The impossible thing is doing it while drifting 1000 metres. That means even more grinding

[warped cipher]

The time is not possible for TD or hybrid players.

[dusk beacon]

I'm an average manual player and i got 23. So i guess in td is pretty impossible

[warped cipher]

It is. I'm a pretty good hybrid player and got 1:27.196. Maybe I might do it the 1:27 condition once, but not 20 times.

[tall lichen]

@naive violet do you have a clip?

[dusk beacon]

I have the solution for the 6 seconds airtime

On the first ramp jump into the river (by turning left). You will respawn and be able to get the ramp again

[shy lance]

I like how they sugarcoat it with 'upcoming Showroom offers to compensate for the changes.' Like when they took down the Faraday event and replaced with F1 unleashed because they wanted to 'improve the road test' instead of admiting they blundered and players started to exploit the reset bug. Where is the compensation for that? Some players have maxed Faraday because they played several runs without reseting the test car. "We have applied some changes to effectively reflect the initial intention of the design team" (but only after select individuals managed to exploit the game).

[hallow crest]

I am not getting the advantage of reputation boost rewards ??

And also all booster rewards advantage??

[quaint summit]

As previously stated by players, Stage 13 with BMW ie is impossible TD. Even the 1.27 condition, let alone the 1.25. If a condition is only possible for MD players GL should be upfront and state that is the intention so that the rest of us aren’t wasting our valuable time. Mistakes can happen but the deafening silence suggests otherwise which then suggests a contempt for it’s playing base. Say it ain’t so GL.

[hallow crest]

No one resolve the issue

Someone replied but???

[hollow forge]

How can the Infinit Project Black S even be a Max-out Event if you can't even get one EIP without paying 500 in the Shop?

Even worse, you can only buy one, and since I got max. Bp. now I won't be able to get another one since I can't activate the event again :(

At least make the Buy Limit of the EIP 4

[primal bear]

@vernal pecan Hard to reach the limit time. Could you please lower the required time?

Obviously,the time setting is unreasonable

[primal bear]

The solution. @naive violet @dusk beacon

[naive violet]

Where are token rewards?

[hollow forge]

There are none

[lapis hazel]

I claimed a prime reward from last month but it never arrived in my account after i redeemed the code and restarted the app

[hollow forge]

Did you may entered your Player ID wrong?

[lapis hazel]

no i entered my correct ID it was still the same when i checked why nothing arrived

[hollow forge]

Then contact Player Support

[lapis hazel]

done... no response for 4 days or so

[hollow forge]

There's nothing I can do

[lapis hazel]

np

[drifting latch]

@vernal pecan Any update on this?

[primal bear]

No. He didn’t even reply

[naive violet]

When will we get new clash layout?
New car-track combinations, add Tuscany, mix car selections etc

[trail comet]

@vernal pecan I want to transfer data from windows to ios

[naive violet]

Contact CC from old device, tell them you want to transfer your account. They’ll ask you to contact them from new device then

Shows red area with some kind of error message in clash garage

[primal bear]

@vernal pecan Mr Codin,can you answer me?

[naive violet]

He already replied: Team is aware of this and working on it

[winter maple]

Can you have your account on your IOS and Windows device at the same time

[naive violet]

No.
You can only play on one platform and GL allows only 1 transfer to another platform

[winter maple]

Okay thx

[patent musk]

two days ago there was another update in the store , from game version 4.3.0.h to 4.3.1.a .

i'm wondering why it was not communicated ?

[lapis hazel]

Are there any A9 Mods on? I got a problem with a reward from last month... support didn't reply

[winter maple]

How often can you do this?

[hasty pier]

Only once

It’s permanent

[naive violet]

I literally said that in the message you replied to:
GL allows only 1 transfer to another platform

[karmic ferry]

@devout epoch why can I not go for epics in the showroom? I have every car there maxed, but not gold.

[winter maple]

Ok, sry. Didn’t see that

[drifting latch]

How can I transfer my data from IOS to Windows/Steam?

[vernal pecan]

contact customer care

[drifting latch]

Awesome

Okay thank you

[jaunty cove]

This is not abt any Ios issue but abt the discord A9 community. There r some unnecessary toxicity in some players. I didn’t abuse/badmouth/troll anyone till now still i got backslashed for giving suggestions twice nd it happens almost everyday on this server. Old players or some grp of people targeting new people harassing them for being TD player or for other stuff. Poking there nose unnecessary in suggestions or feedbacks. Usually old players help newbies but here some oversmart (god knw wht they think of themselves )troll nd make chat toxic. I don’t talk here a lot cause my clan members warned me already for such things. I’ve now seen it from my own eyes. So if u can do anything abt it. It will be a big help for good environment.

Nd this suggestion/complain is only for mod/community managers. So other can either read it or ignore it. Don’t bother yourself for writing i’m not reading all that or these 10 years old jokes frm twitter.

[fringe gazelle]

I’m not sure why you keep changing things that have worked so far. Why was this MP only 5 days and now we have one for 9 days? I was working to finish this so it was all a waste of time. It’s becoming increasingly frustrating to play this game. No, I didn’t check the duration before. I’ve been playing for 3 years and MP2 has always been 1 week.

[drifting latch]

Random but Has anyone had issues with multiplayer connection to the game server , I haven’t been able to play recently.

[hollow wedge]

I'm on an android phone but can only look at iOS clubs. How can I look for android clubs.

[hasty pier]

If you mean here, #🏎・clubs-recruitment

Also make sure to get the android role

[hollow wedge]

@hasty pier how do I get the android role?

[vernal pecan]

I gave it to you now

[hollow wedge]

Thanks

[mystic pond]

Why is this happening I can’t do clash

I restarted everything that is possible

[drifting latch]

@vernal pecan ^ pls help my man out. he's in my club and needs immediate access to clash

[vernal pecan]

restart your game and try a different connection

[echo quartz]

@vernal pecan The showroom offers are missing for me, I selected the W12 event

[somber jay]

am still waiting for my account to get deleted😶

[mystic pond]

Yes I did

[patent musk]

go to the app store and check if you have already game version 4.3.1.a ( there was a second update some days ago available )

after updating restart game and do one race .

maybe it was already loaded since sometimes after updates it looks like this , then one race is important and after another restart it should be normal .

good luck 🍀

[young monolith]

Hi iOS friends, do you use any kit to play Asphalt like on TV with joystick or you simply play it on your iPhones/iPads?

[mystic pond]

Yes I did

But already fix the next day

[warped portal]

Put the glitched Sesto packs back in the store

It’s ridiculous how some players get deals that others do not. And the error was on your end.

[naive violet]

Since latest update, when going into daily event tab, it takes several seconds to load all events.
It also takes very long to load all those bundles in the shop.

[drifting latch]

I’m having issues with multiplayer whenever I tried playing recently it loads and then this message pops up , I restarted & reinstalled the game any other suggestions for help with this please.

[magic ginkgo]

Hello, um the is a problem with this, I am not sure on how I should describe it tho,

[drifting latch]

I’ve noticed that also

[warped cipher]

Same here. It's much slower than before the update.

[drifting latch]

Has anyone brought this up to customer support

[rustic estuary]

you guys need to remove this ad

autodirects you to a page and the x button doesnt even show up

on any other platform this couldve easily given you a virus

[drifting latch]

I tried but so far anything they have suggested hasn’t worked for me

[ebon dew]

Same here

[primal bear]

+1

[crude juniper]

Id: i-d1fd02. Iphone 11, IOS 17.0.3. Notification toggles does not work. My notification is set as disabled but still ….

[ebon dew]

More options

[primal bear]

Check the ENABLE option?

[ebon dew]

No.. I don't like notifications lol

[lusty oxide]

BMW I8 showroom 3rd stage , doesn’t always give you the reward.

[ivory cedar]

It would be nice to get a response, please?

[ivory cedar]

Did you ever get a response from GL?

I have the same issue and would love the opportunity to get epics.

[vernal pecan]

Epics will be offered, but we don't know the details yet.

[naive violet]

As long as we don’t need to pay (money or tokens or season tokens) for those missing epics while other get them for free by grinding the event it’s fine, we’ll wait

[shy lance]

There is no option to Extend. And if the only flow is to remove it, why not remove it automatically when it ends as it does with events 100% completed?

[plucky oyster]

ao_haru.again has been warned

Reason: Posted an invite

[plucky oyster]

ao_haru.again has been warned

Reason: Posted an invite

[hasty pier]

Skill issue

[plucky oyster]

ao_haru.again has been warned

Reason: Posted an invite

[hollow forge]

Dawg what

[ebon dew]

@vernal pecan Where is the 700 tokens packs for W12... I choosed rerun but I don't see them.. even in my 1st run they were there for a day or two then they disappeared 🤦🏻

I need them asap

Tbh.. showroom is same as a car hunt but the drop rate is very very very bad

People need to go to work or school.. we want to feel that we are progressing without playing 24/24h

[plucky oyster]

ao_haru.again has been warned

Reason: Posted an invite

[plucky oyster]

ao_haru.again has been warned

Reason: Posted an invite

[hasty pier]

Is their account hacked

[hollow forge]

Probably

[ebon dew]

Which account

[hollow forge]

The one spamming invites and getting warned for that

[ebon dew]

Why they let players send invites in 1st place !!

They don't know that there is something called channel settings and disable invites!! 😹

[oak fern]

Why wait?

[hasty pier]

Lmao no, that disables the possibility of CREATING invite links, everyone can still send links, but the bot is configured to delete them.

[silver nymph]

I could not extend the showroom event. It is a shame to have lost all the grinding progress.

[hollow forge]

Yeah, why is the extending option gone now?

[vernal pecan]

It has not been added to the game yet.

[idle slate]

Hey @vernal pecan I switched from iOS to Xbox and support said my iOS account would be ‘invalid’ but I still have access to it just without the progress I’m making on Xbox like my accounts been duplicated, will I be in trouble if I play or not

[vernal pecan]

That account will shortly be deleted

Play on xbox only

[idle slate]

Ok thanks

[drifting latch]

I don’t understand why would they put in showroom into the game without it fully working?

[vernal pecan]

The showroom works. Extending an event duration by a bit does not make or break the feature as a whole.

[drifting latch]

I agree but it is annoying to lose your progress since you can’t extend it yet

[vernal pecan]

I understand.

[drifting latch]

When will iOS get 120 fps?

[bright yacht]

iPhone 13 pro max no 120fps

[drifting latch]

I’m on the 15 pro

[bright yacht]

15 pro max no 120 fps

[vernal pecan]

We're aware and as soon as we can, the team will consider adding it

[drifting latch]

Ion even use the pro motion 120hz cause it kills the battery

[drifting latch]

Has anyone had issues with multiplayer cause I still can’t play I’ve tried everything I can think of to get it to work including reinstalling and restarting the game multiple times but to no avail.☹️

[vernal pecan]

What is your issue exactly?

[shy lance]

@vernal pecan Boxster riot is locked under daily event pass. Is this intended?

[vernal pecan]

nope, will be fixed

[naive violet]

After countdown, this app automatically opens browser. No chance to close the ad except force quitting a9

[harsh scarab]

6 seconds air time is impossible

[drifting latch]

I thought the same at first, then I developed a strategy. Basically you need to respond before the first ramp and be going slow enough to get more airtime. That’s how I managed to accomplish it after multiple tries.

Try it let me know if it works

[chrome phoenix]

@vernal pecan Garage levels and legend store is stale and dying. I can’t use my trade coins.

[chrome phoenix]

Ket word here is “offered”

[chrome phoenix]

@karmic ferry Codin said they will be “offered” in the future. 🤑

[prisma moth]

Keep getting this glitch when I try watching an ad and I have to restart the whole app.

[magic ginkgo]

hello, so um my position is the round testing that I am in 6th, but the final found testing says I am in first? oh and I payed 75 tokens to be qualified,( and also it also saying that no one has completed or participated in any of the races)

[vernal pecan]

could be desync

[magic ginkgo]

Ok, then how to I re sync it?

or is it a server issue?

[vernal pecan]

server issue I assume

try a restart

[magic ginkgo]

Ok

[tardy helm]

https://youtu.be/ooILermafxs?si=VQawOguEKZp6H5FM

[stone zealot]

Hello there, how many does it take to move game data from android to ios please?

[vernal pecan]

depends on the number of tickets in queue. you can check status in #📋・check-tickets

[stone zealot]

Ok thanks

[frigid stump]

Can someone please explain this weird song playing in my game, I have music turned off in the game, this seems to happen about a minute after opening the game and is impossible to turn off unless I close the game, it’s not Spotify or any background audio on my iPad I’m completely unsure as to what this is

[analog slate]

I mean you’re not showing us the part where you stop screen recording(which in the control center and also shows if anything is playing). If there was nothing playing, more or less could be a device issue

[frigid stump]

I seen that at the time and nothing was playing

At all

[drifting latch]

My game keeps crashing when I play any races.

It restarts and gets back to normal.

And then it happens again.

[hasty pier]

Henlo, which device are you using? What’s your iOS version?

[pseudo jolt]

Mp doesnt work

Uh what

Lp broke or something

[shell thorn]

How do you connect controller

[karmic ferry]

With Bluetooth or a cord

[elder orbit]

Hi👋. How long does it take to transfer your account from android to iOS ?

[analog slate]

Depending on how busy they are, a week or longer

[naive violet]

Please remove this ad. When timer hits 0, it opens the browser instantly.
If you switch back to a9, it opens browser again. No chance to close the ad and claim the reward

[drifting latch]

@vernal pecan This ad and Royal Match ads are the worst. This ad will not let you exist it and play the game, instead forcefully kicks you out of the game and redirects you to a website. If you try to enter the game, it will redirect you. Royal match ads are 1:30 seconds long. That is absurd.

[celest veldt]

I’m garage lvl 9 with 24 cars is this ok

[hasty pier]

#🏎・general

[drifting latch]

Agreed it’s Really annoying

[rustic estuary]

made the same complaint 12 days ago with others reporting it before me in #🎞・ad-issues so its unfortunate that this ad still runs

[opal hare]

It’s ok depending on how you grind the game

[drifting latch]

Yes it is just had it again

[hollow forge]

2x the exact same Pack

Are the Showroom Events never going to change? 🤔

[brisk isle]

Does anyone have the problem of not getting gas after watching an ad?

[civic hawk]

Yes i have the same problem 😔

[forest ravine]

Still no changes in Showroom

It's currently useless

[stone zealot]

I have been asking CC to move my game data from android to ios for over a week now i didn’t hear from them and they closed my conversation without saying anything neither they are telling when it will happen? I am not getting any answers, is this how everything goes around here

[vernal pecan]

what is your conversation ID?

[stone zealot]

2599568

Please help me to move my game data dear, thanks

[stone zealot]

Please do let me know the outcome, shall i wait or they can’t?

[random oracle]

Umm how

[wide furnace]

@vernal pecan I already got refuel from ads working since about 2 hours ago. But I can’t reply to #🎞・ad-issues channel because of time limited chat or slow chat or whatever.

[vernal pecan]

understood. can you send a player id still?

so we can investigate anyhow

[wide furnace]

ID: i-fe4g2

I watched 4-5 ads without refuel. I stop and wait for about 30 minutes and try again. Then it works.

[vernal pecan]

Thanks

[stone zealot]

Hi @vernal pecan Did you check my application please? Because i want to know if they re processing it or revoked it?

[vernal pecan]

It seems like it was revoked.

[drifting latch]

@gloomy deltan I have not been able to play multiplayer since iOS 17 came out I tried every troubleshooting option that customer support recommended but nothing worked, could there be a compatibility problem or something like that?

[analog slate]

Bro didn’t ping Codin

[drifting latch]

What do you mean

[analog slate]

You pinged someone else

[drifting latch]

Oops

How do I ping him

[analog slate]

@vernal pecan idk if you can help this person out

[hasty pier]

Kinda silly question but did you try using mobile data or another wifi connection

I’m also using iOS 17 and works fine

[drifting latch]

Yup tried that already

Unless it’s an issue on apples end , but if your not having a problem then it doesn’t seem so likely.

[stone zealot]

How do i do the transfer please or it won’t happen?

[vernal pecan]

Won't happen

[stone zealot]

Well I don’t know whats the reason behind it because i have never done any cheat or anything like that even i buy all the pass but if its like that then i am done here with all, thanks

[analog slate]

It’s not. I can play Mp fine

[drifting latch]

Aha so what should I do about it

[analog slate]

It’s just MP not loading?

[drifting latch]

Yup this pops up every time I try

Doesn’t matter what WiFi or data I have it refuses to work.

[smoky flax]

Ad doesn‘t start and can‘t be stopped. Always have to restart. And there‘s no other ad to refuel since new season.

[torn rover]

My legend store only refreshes twice per day after the new season starts

Is this happening to anyone else?

[elder orbit]

Can you tell the reason. I don’t think it’s fair just saying “won’t happen” without any explanations

[worldly trout]

How is this happening? How do I fix this?

Is it just me?

Nvm it’s for me on all devices meaning this is normal ig

[analog slate]

did you let your game center or whatever is linked to your acc sign in first cause it takes time for the things to load

[worldly trout]

Hmmm let me check.

[worldly trout]

I’m not too sure because I don’t link any platforms to Asphalt 9.

The same issue is happening to my computer, but I’ll try to figure it out.

[proud plover]

iPad Pro not having 120 fps option

[magic ginkgo]

@vernal pecan so I had the previous season pass, and it said that I was going to get the next season bundle pass discount, ( I didn’t screenshot the season thingy, but this says mol that is circled should suffice), oh and I relogged my game too

[naive violet]

That’s the discounted price there.
If you don’t have the pass before, bundle pass is like $x3 of season pass, here it’s $x1,3

[magic ginkgo]

I did have it tho, I got 11 bps for this car through the legend pass

[naive violet]

19,99$ is the discounted price. It’s 29,99$ if you didn’t get the pass last season

[hollow forge]

Idk about you but is that US or Canadian $?

For me it only was 10€

[magic ginkgo]

For me, it’s $14.99(Australian dollars) for normal price, but for discount, it’s 7.99(Australian dollars, Cuase I am Australian)

[naive violet]

14,99$ is regular season pass, not bundle pass. Only bundle pass gets discount

[magic ginkgo]

ok,

[vernal pecan]

That is discounted

[limpid schooner]

Why does the rep point I get from playing Showroom events don't add to my season rep?? Is this normal?

[naive violet]

Do a race in events, Mp or anywhere else outside showroom, your rep from showroom races will be added

[drifting latch]

@vernal pecan Anything I can do about not being able to play multiplayer, I tried everything I could think of plus all the troubleshooting tips I got from customer support?

[tropic cloak]

@vernal pecan The patch note said Artura will be free try until stage 11, but why only stage 1 have free try in game?

[late nimbus]

@vernal pecan Same issue as some other players. Multiplayer not loading (no players found message) 12hrs now. Contacted support. So far no help. Did all the things (reload, restart, etc)

[hasty pier]

No. It states that the car is free try on stage 1 to advance until stage 11.

[shy lance]

@vernal pecan I see the app store has a new game version (4.3.3) added yesterday. Can you tell us what changes it includes?

[naive violet]

New bugs probably

[shy lance]

As if multiplayer is not dead enough on ios, these sudden and unannounced updates disrupt it further. Wasting time trying to find matches because players are split between versions. At least, there should be good enough reasons to update mid-season and we should be warned.

[warped cipher]

Exactly. MP2 is "dead" on iOS at the moment.. due to versions + refuel time.

[tropic cloak]

It takes me 10 minutes to find 2 players in mp2 today

[tropic cloak]

@vernal pecan You should make a message to ios users to let them know there is a new update

[analog slate]

Also Mp1 cause I either sit there waiting for 30-60 seconds for a 1v1 or I get no opponents at all

When I used Valhalla and Imola yesterday, 2/3 races were 1v1 for each car.

[drifting latch]

That what happens when other people are having issues with multiplayer, there’s less players to go around.

[flat garden]

No opponents were found 😡

[drifting latch]

Yeah, I was hoping that would fix my problem of being able to play multiplayer. But No it didn’t.

[vale shell]

Welp there goes my last car furl

[analog slate]

Idk maybe don’t use TD

[polar storm]

Idk maybe don’t use TD

[hollow forge]

[naive violet]

Stage 4 of rimac SE:
3 Barrel rolls in 1 go with Artura is not possible or at least extremely hard

[tropic cloak]

Is update the game can fix multiplayer issue?

[hasty pier]

<@&469459051105878016>

[plucky oyster]

chunk_boi has been muted for 1 week

Reason: spam + irrelevant post

Muted until · Nov 4, 2023, 2:27 PM

[buoyant thistle]

Th you do.. smh

[polar storm]

Muting him doesn’t stop him from posting here…

[buoyant thistle]

iForgor

Will timeout him

@smoky pollen

[urban fog]

chunk_boi was softbanned. | No reason given.

[polar storm]

Softban

What’s that

[frigid kernel]

as it sounds, a soft ban

not perma

[polar storm]

I’m guessing you mean the lack of players?

[tropic cloak]

Yeah, always get 2 or 3 player in mp2

[plucky oyster]

rocaleton has been warned

Reason: Posted an invite

[fierce light]

Also make mp2 unlimited gas so everyone can play more

[hollow forge]

I don't think that's right

[carmine relic]

How do I add friends

[fierce light]

Click on the picture you will see a green icon +add friend

[hollow forge]

I think he meant on A9

[hollow forge]

Sorry, but there is no way

[fierce light]

Oh ok 😅

[digital crypt]

yea but you can make a club for your friends and then add them in

[fierce light]

Yes 🤔

[carmine relic]

😞

[zinc heart]

what im gonna do with this 100k token?

[drifting latch]

Spend on BoS if you don't have them

The Cars

[zinc heart]

will the Venom is coming?

[drifting latch]

No, most probably not

1. Pack
   CCXR, Countach and XJR-9
2. Pack
   Rimac (S), Techrules and Rimac Concept one

[hasty pier]

#🏎・general #📅・events

[rustic trellis]

Starway isn’t coming up for me, is it only me?

[naive violet]

If you have all BP to star up your car, starway event won’t appear

[chilly tide]

this issue was fixed yesterday, you still can't see it?

[hollow forge]

There's still this Issue right here ⬇️

[chilly tide]

Can you please translate the text that is in red? I don't speak german unfortunately

[hollow forge]

200 Conditions completed

[rustic trellis]

No I still can’t see it

[rustic trellis]

I don’t think that I really got all of the bp’s

[chilly tide]

you need to have 200 conditions per one special event
if there are 2 special events and you have 100 conditions on one and 100 on the other one the packs won't be unlocked.

[chilly tide]

the issue was that you can't see it if you don't have any blueprints of it, I see you have some

i will ask them to look into it

can you give me your game id so they can check?

[hollow forge]

The Issue is that the Help Pack for the Starway redirects you to the Help Pack of the Rimac Concept S instead of the Help Pack for the Starway

[rustic trellis]

i dm you my id

[naive violet]

You have all required BPs to 4 star the car, that’s why you don’t see the starway

[polar storm]

If you can see the ‘star up’ button, you won’t be able to see the starway event

[celest venture]

Alo

[bright yacht]

Please add 120fps iPhone 13 pro max

[drifting latch]

[drifting latch]

I have a iPhone 14 and ever since I updated to iOS 17 I can’t play multiplayer, I tried every troubleshooting step suggested on game lofts website in the article about it. Anyone can pls help me I would greatly appreciate it.

[brave ice]

Uninstall it and reinstall it.

I tried this method it fix the problem.

[drifting latch]

Tried that already at least 3 times

[crude juniper]

IOS and game up-to-date ?
tried Network reset ?

[drifting latch]

Yes to both

[crude juniper]

on wireless and celular ?

[drifting latch]

Yes

[crude juniper]

vpn ?

[drifting latch]

What’s your question exactly

I do have one which is usually turned on

[hollow forge]

That might be a Problem

Try and use none

[drifting latch]

Really because I never had a problem before iOS 17 came out

[crude juniper]

had similar issue long time ago where i couldn't access the game at all unless i use a specific vpn .

usually modem firmware get updated on every major IOS update , might conflict with VPNs.

• try re-installing the vpn profile if you want to keep using it ... or disable it and try connect to the game

[drifting latch]

I see, so it’s a Filter and it uses a VPN as a way of filtering the internet , maybe they can do something about that I hope.

[naive violet]

Where is the key in key hunt?

And why is it only 2 packs instead of one x1 and one x2 pack?

[primal bear]

@chilly tide

[primal bear]

Any compensation for Key Hunt bugs? I just bought the Daily Pass

[drifting latch]

Wait until tomorrow, it'll be fixed

Just do the 10x guarranted blueprints Races🤷

[wide furnace]

@vernal pecan And when will GL fix the needed 3 packs per race? It’s only 2 now.

And he is on Holidays. 🤣🤣🤣

[vernal pecan]

#🔥・hot-topics message

[wide furnace]

That’s One full day of 2/3 of packs we are supposing to get vs Lots of ads we have to watch for GL. Is it time to quit this game?

[analog slate]

Bro pinged a whole role 💀

[quaint summit]

It’s D Class, so there may only be 2 packs. 🤞 it will end up 3. At least they are 2x packs.

[wide furnace]

For D-Class car hunt, in the past, first pack will give 1 pack and second pack will give 2 packs. Total was 3. But it is only total 2 now. So we get 2/3 of what we should get for a brand new car with key hunt. That’s is greedy.

GL is hungry for cash. They are selling lots of key for money now. Have you noticed?

[quaint summit]

I’m not sure if we are looking at the same thing. There are currently 3 packs giving a total of 11 guaranteed BP’s and 2 packs giving 2x “cards” each. In the past there has been card hunts that have had this configuration (from memory the D Class but don’t hold me to that) but most give 3 non-guaranteed packs. I think there have been times when these 3 non-guaranteed packs, only had 1 card each. Anyway, 🤞 it will end up 3 packs x2 cards. And, yep, more epics, keys etc for money - not that I’ll ever be spending on them.

[feral dagger]

game banned me for having a jailbroken iPhone

[hollow forge]

That's really your fault, they can't do anything

[shy lance]

Because you have the daily event pass. That why you get 2x2 packs. Someone who doesn't have it gets 2x1 packs.

[quaint summit]

👍 Ah, ok. My bad. I want to get hunts over with so I do buy daily when I don’t have the hunt car or am a long way from maxing. I’d forgotten that it gave extra cards.

[naive violet]

Guaranteed BPs not working

[shy lance]

It was just a visual bug after they changed it. But after one restart, the guaranteed blueprints appear collected, they didn't reset it.
Sort of taunting us, after taking away one third of packs for one day, we don't deserve a few guaranteed blueprints as compensation.

[warm kestrel]

Excuse me?

[hollow forge]

Seems like there way more Problems then ecxpected

I also just wanted to ask if it's suppose to reset?

(This is my 4th time playing the Ferrari)

[naive violet]

Yes, you always start from 0

[hollow forge]

I mean that I got the first time Rewards again

Aren't they just the first time, or do they reset every 4th time?

[shy lance]

They reset if you claimed them first run.

[hollow forge]

So they should reset the 4th time?

[shy lance]

Did you claim them in a previous run? Completion rewards disapperar after you claim them once and Showroom rewards reset after you claim them once.

[hollow forge]

I claimed them before, yes, that's after all my 4th run

[shy lance]

Looks like a bug then

[drifting latch]

hep

[hollow forge]

That's when you have bad internet

Try to get a stabil connection, then restart

[woven plank]

The huracan stairway doesnt show up why?

[hasty pier]

Star up the car and you will see it

[woven plank]

If I dont do it then no starway?

[hasty pier]

Exactly. They patched it

[woven plank]

Damn would be my last starway to get it 5*

[hallow crest]

Guarantee BP not working

[primal bear]

Cannot log into the game

[wide furnace]

Server is dead. Can’t do car hunt. 😡

[clear sphinx]

WHY

[fierce light]

I connected to different wifi and to my cellular data and still i get this error any idea why I get this ?

[wraith parrot]

？

Seems lots of people have same problems

[hasty pier]

Servers down

[wraith parrot]

Damn my tickets

I want to get mach e

[naive violet]

Wifi, mobile data, nothing works

[forest ravine]

Where is the price?

[clear crypt]

Awards in the Diwali event are not giving rewards. Only the first requirement is paying out. I made very sure I was completing the second requirement, which is easy on the course, and it plus the others aren't giving rewards.

[shy lance]

It's because you already claimed it before they reset the event. You can can't earn it again.

GL and their visual bugs

And very strange that they reset the car, but not the leaderboard. Someone who tries now with the VLF has no chance to compete with Lykan times.

[wicked lily]

@candid sonnet Starway Event not Showing in my account Please Help

[analog slate]

Why is this in here

[fervent lynx]

Nothing

Challenges

[analog slate]

But no one asked

[primal bear]

Star up your car

[wheat basin]

please, does anyone know, where are the guaranteed items? 😂

[hasty pier]

Targa and J50 are also guaranteed lol

[wheat basin]

oh, really😰 they locate after the golden bps and I didn't notice it... thank you

[naive violet]

When checking the possible content, scroll to the right. There are much more featured cars

[wheat basin]

sure, thank you as well😧😭

[lapis hazel]

Why don’t i get the finish reward??

[naive violet]

Restart A9. You got the reward already, this is a display bug

[ebon dew]

Change these stupid rewards

[primal bear]

Obviously, these are all perfunctory rewards for occupying positions.

They won’t change anything

[clear crypt]

Anyone else use a game controller with their iPhone?? How do you get through ads to continue playing without touching the screen?

[polar storm]

You just have to touch the screen, sorry

[ebon dew]

I know.. this game becomes worst and worst

[minor ermine]

I lost 2k token after I start showroom event and I don’t know why … before I was at 11k and now 9k

• I don’t receive Ferrari Card I won

I paid for most of my token … if I lost money for nothing that’s not fair …

[polar storm]

@shell garnet unmute pwease 🥺

[vernal pecan]

contact customer care

[drifting latch]

No viper acr packs on iOS. (Not planning on buying but thought it mention it)

[marble sphinx]

most common issue

[magic ginkgo]

hey, just realised that u are getting 65 season tokens( wich is green) but when u look in the chapters, and u can clearly see that it’s blue, um can u pls explain on what’s going on? And as u can see, I have already gotten to tier 25 on the legend pass

[vernal pecan]

On it

[magic ginkgo]

thanks 😊

[primal coral]

What does mean no value and no currency on some items in the shop? Can’t buy Gemera there

[vernal pecan]

Restart the game

[primal coral]

Restarted multiple times. Tried with and without VPN. No changes 🤷‍♂️ Other real money packs are working

[vernal pecan]

Odd, this relay should be unavailable currently and it's supposed to be readded later because it was bugged

You should have a working version soon either way

[primal coral]

Thanks 😊

[dusky whale]

@vernal pecan I think my iOS account was reset. I just logged in and am GL 1 with a new player id. Can my old account be restored? Is that a mistake?

Old ID was i-0cc0e7c

My club tells me that I am no longer listed as a member

The new id is i-6e74691

[tidal scarab]

I just had a promoted member get kicked from my club. How could this happen?

[crystal widget]

Same here @vernal pecan

I don’t know what’s going on with my A9 account, I can’t even go inside the game any longer 😌

[dusky whale]

Really annoying. I had good chances in the GP as my practice times were better than all other times so far. Will see what happens.

[vernal pecan]

We're investigating

[dusky whale]

Thanks.

Must say, I sent a deletion account reset in May or June when I was annoyed with an accidental token / credit exchange. Back then I logged again in after a week and the account was not deleted, so I continued. I hope that after 5 month of active playing this initial request was not honered now 😄

[tidal scarab]

these are usually irreversible unfortunately. I speak from experience.

[cold crown]

Hello everyone, anyone else having problems? The game won't start at all. Restarted, tried everything. Nothing helps 🥺

[vague tulip]

Same here, mate. Have tried several times without success.

[sick vessel]

Likewise, you aren’t the only one having complications.

[crystal widget]

😏😕

[sonic delta]

Same problem here

[oak fern]

Unable to connect almost 30mins now. Unintended maintenance?

[hearty star]

Same here all day though

[dusky whale]

I just restarted my PC and now i am in again.

[hearty star]

I haven’t even received any new notifications since yesterday afternoon.

[dusky whale]

Back then I would have appreciated the deletion. But since nothing happend, I assumend that this is not working. So I invested again time to build up my account. If deletion of account takes 5 month + would be odd.

[sonic delta]

Servers are down alls plataforms

[cold crown]

Then at least I don't have to throw my mobile phone out of the window 🤣

[tidal scarab]

They are back up

[tidal scarab]

I really hope it works out for you. One of my clubmates did this and we spoke to customer service multiple times to rectify the situation but they couldn't help. Something about security. After about two months his account was gone. He had to start over from scratch. Lesson, don't rage quit to that extent 🫣

[sick vessel]

I can confirm that it’s true.

[dusky whale]

Yeah, would be bad. On the other hand, gives me more time to focus and invest in my PC account.

[tidal scarab]

this is true, but I just learned that you can transfer your iOS account over to Windows once. Such a shame and a waste if you lost it all. ☹️

[dusky whale]

We'll see. Hope for the best, plan for the worst.

[tidal scarab]

Wtf is this BS? Greedloft at its finest! it's like they are desperate to chase us away from the game 😤😤😤

ads are showing up after every race now. I may be following in your footsteps now @dusky whale

[dusky whale]

haha, someone said "never rage quit".

[tidal scarab]

I take it all back! I take it all back 😩

[crystal widget]

@vernal pecan

@vernal pecan

[drifting latch]

Omg me and you are in the same boat

[bright atlas]

me too

account disappeared

[crystal widget]

😤

[drifting latch]

171 cars gone

[bright atlas]

rip 161cars , machE key and 007 decal

[drifting latch]

[crystal widget]

@vernal pecan Kindly update

[hasty pier]

He sleepin

[bright atlas]

[drifting latch]

Me too

[vague tulip]

@vernal pecan : please help to restore my account i-5g202f1 which was reset yesterday. My ticket ID is #2630729

[proper patrol]

Gemera tokens pack missing . Pls resolve asap .

[shy lance]

It's intended. That was the purpose of season tokens, to prevent token hoarders from maxing high-end cars without spending money.
For all that are saving tokens for F5, it's useless.

[proper patrol]

Ohh understood. Another great milestone by Gameloft

[crystal widget]

Guys I can’t use my account

@vernal pecan

This is wrong. Do something 😡😡

[vernal pecan]

We're working on it

[vague tulip]

Please help to restore my account i-5g202f1 which was reset yesterday. My ticket ID is #2630729.

[bright atlas]

I understand how you feel because your account has disappeared, but the management is working on it now, so let's wait patiently.

I hope your account will be returned

[drifting latch]

I hope so

[celest venture]

Tôi không vào được Game

[errant palm]

Lost mine

[celest venture]

Là vi sao d m bon chó a9

[errant palm]

I’ve played the game normally for 5 years and this just suddenly happens

[crystal widget]

I never did anything that is illegal in this game and yet I lost my account. This is wrong. Fix your system game loft 😤

[errant palm]

If this isn’t solved I’m gone for good.

Can’t be spending another 5 years just to get back where it’s been left

[drifting latch]

I don’t know what is happening

[vernal pecan]

we're investigating

sorry for the inconvenience

[drifting latch]

👍🏻

[vague tulip]

Vì bạn chửi thề nên GL không cho bạn vào.

[bright atlas]

No problem.Good luck with your work

[celest venture]

Ko biết sao 2 ngày nay ko vào được rồi

[vague tulip]

Bạn thử nâng cấp hệ thống điều hành đi

Bạn dùng iPhone hoặc Android?

[vernal pecan]

English only, please

[crystal widget]

How long would it take ????

[vernal pecan]

I have no idea, sorry.

[primal bear]

english。can’t understand Vietnamese

[bright atlas]

I hope there will be compensation🥹

[vague tulip]

Sorry

[vague tulip]

Sorry

[vague tulip]

Update your operating system or make a soft reset of your phone

[crystal widget]

I made the new update for my iPhone. It’s 17.1.1 version and nothing so far my A9 account just disappeared

[vernal pecan]

We are actively working to resolve this issue

We apologize for the inconvenience

[drifting latch]

Why have i lost my account????

[crystal widget]

Welcome to the family all of us are facing the same issue. No progress so far. Just wait 🥵

For god sake why all of this is happening now. @vernal pecan Please do something

[vernal pecan]

@crystal widget the team is working on it. I personally have no way of helping, but I assure you all hands are on deck to figure out what is going on.

[vernal pecan]

We're investigating, sorry for the inconvenience, we will get to your situation as soon as possible

[crystal widget]

Okay

[drifting latch]

😩 do you think we will get our accounts back?

[crystal widget]

I hope so. I have done nothing illegal lol

[vernal pecan]

we will do our best to get you all your accounts back asap

[drifting latch]

Nor have i lol 🤞

[celest venture]

Mình lên ios mới nhất rồi . Xoá cả Game đi cài lại rồi vẫn ko vào được

[vague tulip]

Have you logged into your Game Center?

[vague tulip]

DM me in private, please.

[vernal pecan]

Re: every wiped account

Based on our internal investigation, what we have found is that every account that has been progress reset has made an account deletion request previously

Can you please confirm that you have requested your account to be deleted in the past?

@vague tulip @drifting latch @crystal widget @bright atlas @cobalt garnet @errant palm and anyone else affected

[drifting latch]

I have never requested to have my account deleted

[vernal pecan]

Does anyone else have access to your account that may have pressed that button?

[drifting latch]

@vernal marsh also

[drifting latch]

No only me I didn’t even know you could have your account deleted like that

[vague tulip]

No, I did not ask about account deleting in the past. Please check my previous conversation with Customer Care Center

[dusky whale]

@vernal pecan Yes, confirm. I requested deletion in May or June 2023. But nothing happend so after a week I continued until now.

[vernal pecan]

Understood. It seems something has triggered these old requests that weren't fulfilled for some reason

[drifting latch]

Is there a way to get our progress back?

Aero requested deletion in January, 2023. Nothing happened back then and confirmed to play until now

[vernal pecan]

we're checking

[vague tulip]

Check my too, Codin please.

[vernal pecan]

we're checking all 🙂

[errant palm]

I have never requested an account deletion and I will NEVER do that.

And no, nobody else has access to my account

[vernal pecan]

puzzling

[analog slate]

That’s odd 💀

[vernal pecan]

There's a small chance that maybe some 3rd party user has requested on your behalf, somehow

We'll keep investigating

[hasty pier]

[vague tulip]

3rd party user? What are you talking about Codin?. I’m the only one who have access to the account. Please don’t accuse us in this way.

[vernal pecan]

no, that's not what I implied at all

I meant that we're checking if there's any vulnerability that would allow users that DON'T have access to your account to request an account deletion on your behalf.

It doesn't seem plausible, but we're checking anyhow.

[vague tulip]

Don’t imply, please. Solve the problems based on the fact. GameLoft logs everything in their server , every purchase we make and every progress we did ….and so on

[vernal pecan]

Umm.. okay, you're totally interpreting my words in the most negative light possible, but sure. All I can do is keep checking the status of the dev team, and let you guys know when they have found a solution.

All the best.

[vernal marsh]

K

[dusky whale]

Very much appreciated!

[drifting latch]

Thank you

[vague tulip]

I have spent a lot of time, money, efforts…to achieve what I have in the account (121 cars so far). And why I shot my self in the foot by asking GameLoft CC delete my own account? Sounds not very logical , right?

[analog slate]

Can you just not continue on? Let them do their jobs and whenever they have the solution, they’ll come back and tell you

Don’t keep rambling on. That’s not going to help make the situation any better or make the process any faster.

[drifting latch]

don't make a drama, thank you

[vague tulip]

Nooo, I’m so mad since they said I asked for deletion of account in the past

[drifting latch]

#🏎・general

[vague tulip]

I make drama. It’s my right to do that. And you don’t care , right?

[analog slate]

Do you think you’ll get anywhere with drama?

[hasty pier]

please

[analog slate]

Sorry to spoil it to you, you won’t

[vague tulip]

Maybe not but it’s still my right to do that.

[drifting latch]

It's not

[analog slate]

Well, I’d advise against continuing on before someone gets tired of you rambling and mutes you for it.

Yes you can raise your issues but in a civil manner

[hasty pier]

You guys are also keeping this chat off-topic.

[vernal pecan]

Any further discussions will be deleted and users given a short timeout. This is not a place for discussions, just bug/issue reports.

[vague tulip]

U are not the one who lost yr account. Please stay out of this discussion!

[vernal pecan]

Last warning.

[vague tulip]

Ok. I am good

[tidal scarab]

@vernal pecan We have a member who did request for his account to be deleted and it was deleted and reset at the beginning of the year. He has rebuilt his account since from nothing and his new account was affected in this latest fiasco. We also have another member who NEVER requested an account deletion, yet was affected. Are you all working to fix this?

[drifting latch]

They’re doing their best there’s really nothing we can do except wait

[tidal scarab]

Thank you. I just worry because I know once someone requests an account deletion there is no going back. I am just hoping they can fix this as the two members I mention have spent A LOT of time and real money on their accounts. This issue is going to make the A9 community so much smaller than it already is. Right now, most of us on iOS are being paired with only 1 or 2 in MP because of this.

[drifting latch]

Yeah they will hopefully all we can do is be patient

[tidal scarab]

I just read codin said no discussion in here, oops. I'm done 🥺

[brazen vector]

Well isn’t this issue with deleted accounts an IOS issue?

[brazen vector]

Oh, first GameLoft deleted my account and then I should be scared that I’m going to be given a timeout from Discord, so what, sound childish!

[errant palm]

I suggest you remove account deletion for A9. So that this error is gone for good. Since nobody would ever choose to delete their A9 progress. Right?
||(Idk if it’s possible, juuust a suggestion)||

[hasty pier]

Since January 31st, 2022, all apps on Apple's App Store that allow users to create accounts need to have a mechanism in place to allow users to delete those accounts from within the apps themselves.

[crystal widget]

@vernal pecan Any updates???

[drifting latch]

I made a request like 4 months ago and nothing happened

[acoustic cedar]

@vernal pecan Our player's account has been deleted, he is unable to log in to Discord.: i-d60c72

[drifting latch]

I requested one but i said no to it. But that was very long time ago. And I haven’t requested for another deletion.

[crystal widget]

Did I lose my account?? @vernal pecan

[crystal widget]

I did one like a year ago and I contacted the customer support at the app and requested from them to cancel my order for deleting my account andI received an answer conforming that the request were cancelled.

[empty knot]

I have never requested that all my data is gone

My account is still missing everytime i try signing in I’m not getting access.
I memorized my old ID by heart. So there is no way

I am active everyday and i came on this morning , came on this evening nothing at all.

Everything wiped my game ID gone and everytime i sign in it signs out.

@vernal pecan This NEEDS to be resolved, as much of a love hate i have with this game it has become an everyday for me. Don’t do this to us man.

[hollow forge]

Daily Event Pass Symbol even tho I don't have it
(No Idea if that's normal or not)

[empty knot]

Also @vernal pecan I did an account transfer from Android to IOS some months ago.

Why IoS 😭

[vague tulip]

Codin sover, Han er træt efter en lort day.

Den stakkel.

[empty knot]

English?

[vague tulip]

No habla englais.

[empty knot]

Ah los downtown

Siento

[vague tulip]

Si si.

MexiCars?

[empty knot]

Codin shouldn’t sleep

Ik jk

Jk

[vague tulip]

Yes, he is sleeping. Very tired after a long lort dag i den lorte forum

[empty knot]

Okay gracias amigo

[vague tulip]

Silencio, si?

[vague tulip]

Ingen årsager, los kaninos.

[empty knot]

[vague tulip]

Hvor er du fra, amigo?

Afrika?

[empty knot]

My account has been reset. ID: i-g7054e

[vague tulip]

Congrats with account resetting, mates. Then you got a brand new ID an account, right?

Start all over from scratch.

What a wonderful world !

[crystal widget]

My last purchase from my account were last Friday, what is going on ??@vernal pecan

[empty knot]

I remember something very important but I’ll wait until y’all find a reason or a solution for us before I share my part.

[empty knot]

@vernal pecan
Okay.. to be as descriptive and clear as possible.

Back in April I requested a transfer for my asphalt ANDROID account to my newly bought IOS device and I installed asphalt on that iOS device before the TRANSFER was completed. Due to the week long conversations between customer care … I feared that the transfer won’t work cause I played few races on the new iOS device that had the ID: ( i-g7054e ) , I pressed the account delete cause I thought with the transfer the date would be wiped and not merged into the new account ultimately ruining my transfer.

Long story short: the transfer was successful and the account ID remained as in brackets above. Which was mysterious disappeared today.

So yes I pressed account deletion back in APRIL but that was for a default account, unfortunately the same ID was used for transfer so… data wiped.

Now this only applies if what you said about the. Request turns out to be true if not well…

[drifting latch]

Any updates on the deleted accounts?

[hollow forge]

We also have one in MIR with the same Problem

[drifting latch]

Get your member to report it in game tell them to send a screenshot of there player id to customer support

[hollow forge]

He did

[crystal widget]

@vernal pecan Update me please, what is going on for god sake??

[crystal widget]

@vernal pecan

Enough with this give me an answer. Am I going to get my account or not ?? If not to hell with this game and end this story. Now I’m upset 😠

[drifting latch]

It’s still being worked on have some patience

[vernal pecan]

The team is still working on the tech side, as soon as I have confirmation we will get back to you

[vague tulip]

Yes, har patient. GL working på det.

[crystal widget]

Är du säker? 😜

[drifting latch]

I requested one but i said no to it. But that was very long time ago. And I haven’t requested for another deletion. @vernal pecan

[vernal pecan]

Understood

[vivid fulcrum]

Very weird that so many accounts were reset in the last couple days.

[drifting latch]

This is my first time ever that my account was deleted

[twin glacier]

2 of my clubmates got their accounts banned and neither of them have ever requested to have their accounts reset.

[vernal pecan]

please ask them to open customer care tickets

we will help all

[twin glacier]

I believe both of them have but obviously haven't gotten their accounts back yet

[vernal pecan]

No accounts have been revived yet

we're still working on it

thanks for your patience and understanding ;;

[crystal widget]

@vernal pecan

[vernal pecan]

As I said, still work in progress.

[hollow forge]

Say, what's going to happend to the Car Hunts, everyone who can't get into their account can't do them, right?
RIP EIP

[drifting latch]

Can’t take part in GP or clash either

[hollow forge]

I lost the GP 🪦

They all have 4*

Even tho I'm in T4

[bright atlas]

MachE key🥹

[vernal pecan]

We will discuss compensation once the issue is finalized

[bright atlas]

👍

[empty knot]

Very good

[drifting latch]

Gameloft don’t work on weekends tho do they

[empty knot]

Sigh

[hasty pier]

Whar

[drifting latch]

I’m not 100% sure just what I’ve heard in the past

[crystal widget]

@vernal pecan Please sort this by today/ tonight. I would appreciate a concrete answer.

[vernal pecan]

There's no chance of it happening today, I'm afraid

[brazen vector]

GameLoft sure seems to have a lot of negative issues with the operation of A9 game, and now this is one of their biggest issues, even if one did request a deletion of their account in the past why is it suddenly being deleted now?

[drifting latch]

Please Codin can you please give us an update when you have something

[brazen vector]

They have no problem taking one’s money to play the game, but when there is a problem sure seem to drag their feet correcting the problem/situation!

[vernal pecan]

I can assure you the team is working hard on fixing the issue as soon as possible

[brazen vector]

Do they work weekends?

[hollow forge]

I think so

[drifting latch]

I hope so

[brazen vector]

Plus the timing of this deletion is very disturbing with the Clash and GP just starting too?

[drifting latch]

While there restoring our accounts is it ok to play career on the new account for now think i seen somewhere someone say it’s not a good idea?

Don’t do it just play a different racing game

[drifting latch]

We will get our accounts back 😉

[drifting latch]

Yes but we don’t know when

[drifting latch]

True but we will we are going to miss GP clash etc so just enjoy the rest before we are grinding again 😉

[drifting latch]

Think of it as temporary retirement

[drifting latch]

Yes

[drifting latch]

We will all be back at it soon 🙂

[brazen vector]

GreedLoft using the excuse if someone asks to delete their account in the past is a cop out to explain their lack of knowledge of their own business!

[vague tulip]

Yeah right! Dream on.

[drifting latch]

We will see if they can restore our beautiful accounts

[crystal widget]

Guys what is your garages level ? Of course if I may ask, mine is close to 40Million

[drifting latch]

Mine is garage lvl 18 think about 25 mil lol

My garage is level 16

[drifting latch]

I think yours and mine were the highest mine was 32mill

[empty knot]

Im garage 18, 29Million

[brazen vector]

My garage lvl 17, thinking had 104 cars, around 19mill was told?

[brazen vector]

Being a player has asked to have their account deleted in the past gives GameLoft no right to start deleting accounts now months later, if it didn’t happen within 24-48hrs that’s GameLoft fault not the the players themselves being months later!

[vivid fulcrum]

Yes, in the near beautiful future. Dream on.

[fierce light]

I can’t watch ad for the SHOWROOM?

[delicate cloud]

Is this general Apple, or it’s asphalt 9 game issues on iOS users?

[vivid fulcrum]

Most of all is GayLort who Fxxx us iOS players. And then now bla bla bla… @gloomy deltan the nice guy helps us to recover our beautiful accounts in one near beautiful future.

[brazen vector]

So where is Codin lately, now when all these players need some help dealing with the loss of their accounts?

[vague tulip]

Weekend Party, u know! Drunk and still sleeping.

[brazen vector]

Being my account is deleted from A9, might just make the daily double!

[vague tulip]

Cheers, pal!

[brazen vector]

Have one on me!

Or two!

[vivid fulcrum]

Hey hey, relax ok? No DUI and drama her in this place. Otherwise they mute you very soon, guys.

[crystal widget]

@vernal pecan

[brazen vector]

Hey thats the same message I received tonight too!

[crystal widget]

Copy paste 😂

[brazen vector]

https://tenor.com/view/bored-bore-boring-boring-day-bored-kid-gif-27532765

[crystal widget]

Chill bro

[brazen vector]

Sure, take the weekend off , no rush!

[crystal widget]

Be patient.

[brazen vector]

Oh, have to stir the pot a bit, all in good fun!😎

[crystal widget]

I agree

[brazen vector]

Ok, just heard we are all getting our accounts back the second Tuesday of next week!

[vague tulip]

Oh oh, real drama now !

Relax okay?

[errant palm]

https://tenor.com/view/spongebob-squarepants-nervous-exam-shaking-gif-10037259

Now I’m scared

The longer I wait the more worried I get 😭

[errant palm]

Oh

https://tenor.com/view/yes-baby-hyped-up-celebration-screaming-gif-15981988

[crystal widget]

I’m sick to death of their answers 😞

[drifting latch]

[vague tulip]

Who blocked what?

[crystal widget]

I found my old id

@vernal pecan

Please update

[drifting latch]

You probably have but have you sent that to customer care?

[crystal widget]

Nope, but I will now

[drifting latch]

What they just sent me

[crystal widget]

@vernal pecan

[crystal widget]

Same old things

[drifting latch]

Did you ever put in for an account deletion?

[crystal widget]

I did it like a very long time ago. More than a year back and I contacted the customer support at the game and requested them to cancel my cancellation request which I got Informed by them that they removed my request and things is good. Out of a sudden this happened and we all lost our accounts. Legally they have the right to proceed with your request/ order within 3 months which passed like ages ago…..

[drifting latch]

Very weird! Mine was reset but I have never asked for an account deletion think I seen everyone lose there accounts on Wednesday I then lost mine Thursday evening

[crystal widget]

I believe it’s a bug or something that they have in their system

[errant palm]

I saw mine gone on Wednesday

[drifting latch]

Yes i think we will eventually get our accounts back but who knows when

[errant palm]

I think someone said Tuesday (rumor)

[drifting latch]

Me and a club mate slammin lost ours on Thursday

[errant palm]

Sorry I checked again, I saw mine gone on Thursday not Wednesday

Btw should I give my ID? i-85095e
Just incase I guess

[drifting latch]

Congrats

[crystal widget]

Same here I lost it on Thursday 😌

[velvet holly]

@vernal pecanHi! 👋 How are you? How's the dream?

Platform: iOS
iD: i-e004291

What should I say to a player who has lost access to his game profile? Will they restore him or does he need to start a new one and invest again so that you have a job and a salary?
I understand that now say "We are working and solving the problem," but when you decide. This case is not the first time when players disappear during the game and do not understand what to do.

[errant palm]

I know you’re not asking me but, we just gotta wait, better to do that than trying to pay on another account.

If you’re gonna do that then your OG progressed account actually comes back, you simply wasted some money.

[velvet holly]

I'm waiting, but it's not the first day and I know cases when players didn't wait.

[drifting latch]

Hi mate what do you mean by didn’t wait? They just start again?

[velvet holly]

They just didn't get back into the game because they didn't understand what to do and how to do it, and a9 support didn't say anything except ‘We know. We are working’

[drifting latch]

Ah ok I have been speaking to customer care they say they are working on the problem they just need time 🤷‍♂️ think everyone just needs to contact them on the ingame customer care button

[velvet holly]

0.5 years have passed. A9 is still working and still players disappear from the game and do not return.

There are players to whom a9 does not provide any assistance, because they are from those regions in which a9 ‘does not work’, but at the same time receives payments for passes, sets, etc.

All the actions of a9 are very strange and inexplicable

[drifting latch]

Has anyone who has ever lost there account ever got it back does anyone know??

[velvet holly]

🤷‍♂️

[drifting latch]

One of our members got her account back

[drifting latch]

How long ago?

Today

[drifting latch]

Really?

Yes

Congrats to her!! There’s still hope then lol

[crystal widget]

@vernal pecan

Does this mean that I might get my account back ?

[brazen vector]

My latest from GreedLoft!

[crystal widget]

Any answer ?

[brazen vector]

Nothing, mine are just form letters where your are more personalized!

Like I said before even if a player asks for a deletion of their account in the past, GreedLoft shouldn’t be allowed to use that as an excuse for accounts disappearing now!

[vague tulip]

Uh, uh…no drama, please 🙏!

[vivid fulcrum]

Chill out, ok Slammin?

Codin the Savage wakes up in a bit and find die Endlösung and Extermination of all reset accounts forever.

[vague tulip]

@vivid fulcrum : die Endlösung???

[vivid fulcrum]

Google it, please.

[vague tulip]

No BS?

[crystal widget]

You are too aggressive within the way you express yourself. Calm down please

[tidal scarab]

Dude seriously? This has happened to him twice now. This game gets expensive for some because they dish out a lot of real money to GL. I’d be lawyering up. He’s being calm considering.

Has anyone else been experiencing loading issues since the last update? I keep getting stuck on the loading screen where the little diamond spooling icon stops spooling and the game doesn’t load.

[drifting latch]

Not kidding

[drifting latch]

Did she get all of her progress back?

Yes

[analog slate]

Welp it would be worse if it was a 55m face value acc that was lost all of a sudden on Wednesday

Trust me I know someone who had it wiped all of a sudden

Lot of high end cars maxed or gold gone.

[drifting latch]

Do you want screenshots?

[drifting latch]

I do believe you but if you want to share sure 👍

[tidal scarab]

I would cry. This guys first account had a high GV. Over 35mil at least. His new one is only at level 16 though, but he already had to take the loss with his first account being deleted. GL wouldn’t help him. I was just saying that after all this, he has a right to be upset.

[analog slate]

Yeah. Both parties have a right to be upset but the only thing we could rlly do is wait. Especially after my friend just maxed the Agera fairly recently

Like all that fighting in clash and then logging into the acc being totally gone is obviously frustrating you know

[tidal scarab]

Oh 100%. We have two members who lost their account right now. I hope our clash doesn’t suffer, but mostly I just feel for them.

[analog slate]

If they’re the best players in the team, more than likely the team will suffer for sure. If they’re around the middle, it won’t have too much impact. Just need the rest to pull the weight much more.

[tidal scarab]

One was and one wasn’t

[analog slate]

Then I can see the team suffering a bit

The team that my friend’s acc is on is gonna suffer quite a bit. Matched against NameD and bam it got nuked.

[vague tulip]

@analog slate Shhh, no drama or blaming please. Codin the Savage mutes you when he is back on track.

[analog slate]

There’s no drama. I’m just pointing out the suffering a team will have in clash

Esp after a 55m is nuked

190 cars. Gone.

Anyways, I await a favorable outcome

[vague tulip]

Yes, Clash and Regera Golden drama. Who give aFxxx about Clash and cars?

Stop nonsense talking about 55mil. nuking or whattheFxxx about 190 cars, ok?

You already made your points clearly for everyone last time.

No drama and accusations, please!

[analog slate]

Imagine you were in his shoes and losing that type of account. That’s something for you to think about while waiting.

And btw, that person who lost their account is actually me

[vague tulip]

I’m still losing my 18 GLV and 121 cars,ok?

[vague tulip]

Congrats!

[analog slate]

You don’t see me ranting and bugging Codin about losing the acc. I patiently wait for a result.

[vague tulip]

Shut the Fxxx up and wait until he wakes up from weekend party and then drama and blaming, okay?

[analog slate]

Same can go to you too 😂

[vague tulip]

Thanks !

[tidal scarab]

I'm so sorry ☹️. You will get it back and hopefully with compensation 🙏

[tidal scarab]

this is drama. 🙄

[errant palm]

https://tenor.com/view/calm-stay-down-everybody-the-gif-18975978

[drifting latch]

@shell garnet plz mute this goof ^ for bypass

[drifting latch]

Hi, can I ask, did they have to do anything specific for their account to return? Or was it just there when she logged in? I’m distraught at losing everthing. Worked so hard to get to where I am. And it’s all disappeared, just like that

2 years to get to level 18. Show me mercy. Please