h1-tech-support

[frosty tiger]

Nope

[severe drum]

lol 4k at native res is a ui for ants

but the game works!

[pine talon]

okay, so the window shows up without alt+enter now?

[severe drum]

yes

[pine talon]

nice, this should help us narrow down the problem, thanks @severe drum for the assist

[severe drum]

no worries. I’m a s/w engineer by day so I get having hairy edge cases

thanks for the workaround!

now it’s bed time

[static arrow]

Glad I came here and read this thread. I was having the same issue as @severe drum and @dawn moth alt+enter seems to be the workaround

It seems to be an issue using a TV as monitor. I’m also using an LG C1 as my main monitor. Seems to work fine if only using a regular PC monitor.

[crude acorn]

do you have UI scaling set up high?

[static arrow]

It was set to 125% because as @severe drum was saying using 100% UI on a 4K TV is microscopic. I set it to 100% and it starts without having to alt+enter

So if I try to change the resolution to 720p windowed in game, save those settings and exit the game, when I go to reopen the game the resolution settings are back at 4K fullscreen. So it doesn’t seem to want to save resolution settings

[stray elm]

If you increase the UI scaling for the PC monitor, does it have the same issue, or is it only when it's the TV monitor with increased UI scaling?

[stray elm]

And for this, if you play the game does it save your progress, or is that also not working?

[static arrow]

The game progress gets saved, the display settings do not

So if I select or deselect fullscreen/borderless/vsync it will save as checked or unchecked but it will always open the game in fullscreen borderless. The resolution seems to always revert back to whatever the native display resolution is

But yes even on the PC monitor, if I have UI scaling above 100% the game will not show without pressing alt+enter

[jagged compass]

Having resolution problems on the PS4. The image is too big for my screen and I can't find any settings that might change that.

[gentle hatch]

Having a problem on Xbox where my screen keeps going black in and out every few minutes

[wind dirge]

Anyone have an issue on the game pass release on Hades where you can't find the window?

[signal ether]

@wind dirge we are investigating this issue. In the meantime, can you try hitting ALT+ENTER and see if it works for you?

[wind dirge]

No luck there, I hear the sound coming from the application.

[pine talon]

@wind dirge Can you try this, set the UI scaling to 100% in your Display settings. Right click on desktop -> Display Settings, set to 100%, and relaunch the game

[wind dirge]

@pine talon That worked

[pine talon]

Nice! We are working on a patch for this issue and should be fixed in the next update so you won't have to keep your settings to 100%

[arctic agate]

Hello! I have a question when it comes to cross-saves. So if gamepass save can connect to the pc save does that mean that the switch save can be chained to the Xbox gamepass one through the pc version?

[hoary cloud]

Theoretically so. Worth a shot. There is a pinned comment in #h1-discussion to chain Steam to Xbox with Gamepass

And you cam already chain Switch to Steam

So I don't see why not

[arctic agate]

Cool. Any clue as to if you can do Xbox to switch directly?

[stray elm]

The GamePass version cannot directly connect to the PC or Switch version

Though using those more complex steps, you should be able to chain GamePass to Steam to Switch

[arctic agate]

👍

[stray elm]

Heyo—the devs are aware of some graphics issues on the Xbox and are investigating them

Just to check—which Xbox version do you have?

[gentle hatch]

Just a normal Xbox one

[stray elm]

Ah, I might've worded that poorly—which model is your Xbox?

[gentle hatch]

Not sure what you mean, it's just an Xbox one

[paper vigil]

Might be a One S, I have a problem with lagg spikes on One S

[gentle hatch]

Mine isn't an S, it's just a regular Xbox one

I was playing fine for a few hours and suddenly the screen kept going black and the sound kept cutting out too

[stray elm]

If you restart the game and/or your Xbox, does that fix it?

[gentle hatch]

I'm just about to start playing it again

It seems ok for now, I think it might just be something that happens after a few hours

[stray elm]

Alright. Definitely let us know if it starts up again

[gentle hatch]

No problem

[sinful slate]

Playing on PS5 and my character keeps turning to the right when I let go of the analog stick. He does not move that way just faces that way which has caused me to fail way more than once. I tried my other controler, that was still in box and same thing happens.

[stray elm]

Which controllers did you test with?

[sinful slate]

Just the two that came with my system just the basics white one

Maybe it's the controllers but it makes it really hard to play Hades :(

I have it on switch also, with no issues there

[faint jewel]

Have you tried adjusting dead zone setting in-game (in Main Menu)?

[sinful slate]

I have not. Did not know that was there I'll try that out when I get back home thanks :)

[faint jewel]

I mean, it should be there, unless Xbox version doesn't have it for some reason, but I doubt it 😉

[twin surge]

Hello, I have a Macbook Pro M1 and PS5 controller, I asked several months ago, but that combination did not work then, could I have any luck with it now? Tnx

[stray elm]

I don't see any past message from you here (though that might just be Discord's search not working). Have you tried the launch options listed in #h1-tech-fixes ?

[crude acorn]

I have the same setup and it works, you may have to use the gainput launch options

[twin surge]

I just bought it again, I'll try, I remember we tried launchoptions last time yes

Ok great thank you, I'll try soon

[stray elm]

@round cloud moving here to see if we can get the vibration figured out--

Just to make sure, is your controller vibration working with other games?

[round cloud]

My controller work perfect on other game like returnal

[stray elm]

Alright--which specific controller do you have?

[round cloud]

This is the PS5 controller

And I don't feel what it suppose too

[stray elm]

Okay, thank you for the report! I'll check in with the devs and see if they have a solution/make sure they're aware of the issue

[round cloud]

Nice

I can feel the vibration the same as on pc

But on PS5 it's no different on it

Just the same

[stray elm]

It seems like while the game does make use of the advanced vibration, it only does so in a few places, such as when you pet Cerberus. So the majority of the game's vibrations will feel similar to playing on PC

[round cloud]

Ah I see sad only on that because the controller is amazing when playing Spiderman and returnal

I do hope that they can make use of the controller on the whole game

[gaunt tusk]

Might take an update or two: i imagine launch versions for PSN and Xbox were pretty similar

[round cloud]

Yeah I think soo to and hope this will be better

[sinful slate]

@faint jewel I had to turn it all the way up but it worked. I even went threw some other games and I guess it's been there the whole time just dont notice it on other games. Thanks for the help :)

[faint jewel]

Yea, different games have different sensitivity, I guess. Glad it worked!

[twin surge]

It works! And it's glorious! But only when ran directly from .app, not from steam or big picture

[frigid fog]

Hey @paper vigil, you mentioned lag spikes on Series S earlier today. We were able to deploy a patch earlier today that we believe should alleviate those issues if you wouldn't mind giving it another shot. Please let us know if the issues persist.

[stray elm]

@/ igbenic, that sounds like Steam may be interfering with the controls, instead--could you go to the game's controller properties from the library (right click -> properties -> controller) and set the override to "disable steam input"?

[paper vigil]

Yeah! I saw it and immediately updated and played it, it is fixed now and thanks for the quick response 🙂

[frigid fog]

Fantastic, thanks in turn for the quick response!!

[paper vigil]

Ofc! (Big fan of the game already!)

[twin surge]

Doesn't recognise the controller this way, but I'm ok with running the game directly, works great that way, thank you!

[stray elm]

@hollow wigeon Same message to you--could you try updating the game and see if that fixes the screen tearing you were getting?

[hollow wigeon]

@stray elm will do when I get a chance later.

[stray elm]

Sounds good, thank you!

[vivid chasm]

can i get help? i got the game through the game pass and everytime i launch it, it auto launches the microsoft store with infinite loading icon

[stray elm]

What happens if you already have the Microsoft store already open?

And if that doesn't work, I'd suggest reinstalling the game

[vivid chasm]

i reinstalled the game 4 times @stray elm

and if its open it just focues on it and wont let me alt tab back to the game, and it starts the infinite laoding screen again

finally

had to manually shut the game down and update game services or whatever this crap is

[stray elm]

it's working now though?

[vivid chasm]

fu @mellow fern

everyone facing the same problem just install this crap

[stray elm]

No need to be rude to the bot

After updating that, the game launches fine?

[vivid chasm]

firstly i cant even install it

it wont start downloading

im guessing i have an older version and its not allowing it to update

the microsoft store is soooooooooo slow

[stray elm]

what happens when you try to install it?

[vivid chasm]

just stays pending

i figured i need to delete the old registery on regedit

and delete the folders in windowsapp folder

but i cant take control of that folder

i resorted to my last fix

i opened windows start and started a little script integrated in windows called WSReset.exe

it reset my store and fixed my downlaod issue

working fiine

hopefully it installs now

its just installing for so long

3 minutes already

installed!

game works

[stray elm]

awesome! And thank you for letting me know what worked to fix it ^.^

[vivid chasm]

you having the same problem?

[stray elm]

nope, but if someone else is I can pass it along to them

[vivid chasm]

delete these registeries

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServices

`HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServicesNet

`

HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CMicrosoft.GamingServices_2.45.11001.0_x64__8wekyb3d8bbwe%5Cresources.pri

HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CMicrosoft.Gamingservices_2.45.11001.0_x64__8wekyb3d8bbwe%5Cresources.prid6937194966bce

of anything related to game services in regedit

it should reset the version check

and allow you to update the app

@stray elm

[stray elm]

Thank you!

[acoustic berry]

Has anyone tried share playing the game on ps4 or ps5? I dont know if this is the right channel to ask for help on this topic, sorry.

[stray elm]

Heyo! The devs are aware of an issue with share play that's cropping up, and are looking into a solution.

[acoustic berry]

Ah, thank you for the quick response! Is there any estimate as to when it will be fixed?

[stray elm]

Not that I'm aware of, unfortunately, though the devs usually tend not to give dates/times until they're very sure

[acoustic berry]

Okay, sounds good. Thank you very much for your help.

[stray elm]

Sure thing, and thank you for your patience!

[hollow wigeon]

@frigid fog @stray elm just wanted to report back I’m not seeing the screen tearing that was previously happening on Series S in this room. This is pre patch in case you were wondering about which room.

[grave burrow]

How do I set the game to not pause when focus is lost? Everytime I do ALT+TAB or click something in my second monitor, the game freezes and the sound mutes. It is really anoying during a live stream or recording. I'm playing at a PC (Microsoft Store)

I can't find Lauching Option in Microsoft Store

[stray elm]

If you open the game through a shortcut, you should be able append the launch options to the shortcut by adding /RequireFocusToUpdate=false to the "Target" in the shortcut properties, with a space between that and what was already there

We're currently investigating a cleaner way to add launch options for the Microsoft Store version of the game

for example, with Epic Games it would look like: "C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe" /RequireFocusToUpdate=false

[grave burrow]

Ok! I'll try this

[stray elm]

I'm not 100% certain that it will work, but I believe it will

[grave burrow]

It works! I needed to find the main folder at C:\Program Files\WindowsApps\SupergiantGames(etc) and create a shorcut myself, then I added /RequireFocusToUpdate=false to the Target

Thanks @stray elm

[stray elm]

Awesome!

[bleak sun]

Hi-I am playing this on Xbox (but have played this extensively on Steam so I’m familiar with the game) and it looks like Achievements have stopped firing.

At first it was “Friends in High Places” and “Well Stocked”, but I just beat the game and didn’t get “Escaped Elysium” nor “Is there No Escape”. I closed the game and reopened it and nothing.

Just now “Escaped Elysium”, “Is There No Escape” and “We’ll Stocked” just fired (great!), but “Friends in High Places” is the last one that should have

I did do a Lvl 4 call with Poseidon (first opportunity) and then in a subsequent run with Ares

[eternal arch]

hey folks! was really excited to get Hades on Game Pass yesterday, but I was disappointed by two technical issues on my PC:

1. When the game launches there's no video. I can hear the menu music after awhile and alt-enter maximises the window
2. There's no ultrawide resolutions listed (I understand the game pillar-boxes ultrawide, but I don't even get that option)

[vast marsh]

currently playing Hades as I type this and the screen suddenly went black when I entered a chamber in Elysium

[stray elm]

What version of the game do you have?

[stray elm]

Heyo--for the first issue, could you try setting your display UI scaling to 100% if it isn't already?

And we're currently investigating ways to implement the game's launch options with the GamePass versions, but you can add them manually by launching the game through a shortcut.

You can try adding /AttemptHighDPI=true, and if that doesn't work, try /X=1920 /Y=1080, replacing with your desired resolution.

If you open the game through a shortcut, you should be able append the launch options to the shortcut by adding them to the "Target" in the shortcut properties, with a space between that and what was already there

for example, with Epic Games it would look like: "C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe" /AttemptHighDPI=true

[stray elm]

Hello! I'm sorry to hear about that. Have any achievements worked at all, or did they all fail? And which Xbox model do you have?

In addition, from an Xbox support page:

Your console must be connected to the Xbox network. To complete challenges and unlock achievements, your Xbox console can’t be set to offline.

Is is possible that that's the case?

[eternal arch]

i don't think works for certain UWP apps:

[stray elm]

ah, drat. Thanks for letting me know. I'll make sure to update you if we figure out any other methods

[eternal arch]

i'm just seeing if it works if i take ownership of the windowsapps folder

as a workaround at least I can stream the game via xbox.com/play 🙂

VICTORY

@stray elm : in order to create shortcut where you can edit the target field you need to take control of the windowsapps folder where Hades is installed. then I was able to fix my issues by adding /AttemptHighDPI=true /X=3440 /Y=1440

[bleak sun]

The message I said afterwards is that most achievements fired now, and it’s only “Friends in High Places” that haven’t, even though it should. I am wired to my internet, and haven’t had any blips in service. And now, a couple hours later, I have exited the game and restarted and that some achievement hasn’t come up. And to to be clear, I have done a level 4 Call on 2 separate runs.

[naive sandal]

Hey, I got my phsyical copy of Hades for the PS5, and I dont know how where to redeem the soundtrack code, do i do it on a PC or on the PS itself, if on the PS, where on it?

[stray elm]

If it doesn't say anything about that on the physical copy itself, I'd guess that you redeem it in the PlayStation store? I can ask the devs tomorrow when they're awake again if that isn't the case

[naive sandal]

I tried redeeming on the PS store, but it only accepts 10 or 12 digit codes, whereas the code provided is an 8 digit one...

[stray elm]

Alright, I'll ask in the morning and let you know what I hear

[naive sandal]

Thankyou! 😄

[short hare]

So I'll send this here as well since this MAY be a tech issues?

So I want to delete the Hades save files in my Steam/PC version. I was told to go to my documents/saved games/Hades file and delete all the profile files there. I did that. Recycled the files. Restarted the game, but the files were still there.

So I deleted the entire Hades folder. Recycled that. Restarted the game and....... STILL THERE.

Anyone know what to do here? Help please.

[stray elm]

Heyo--you need to do so while the game is open, otherwise the Steam Cloud will automatically recover the files

[dreamy geyser]

are the achievements supposed to be auto popping upon starting the gamepass/xbox version with an imported save file?

[stray elm]

Yes, any achievements that you can only unlock once (and a few others) should unlock automatically

[short hare]

That fixed it. Thank you kindly!

[stray elm]

Sure thing ^.^

[vast marsh]

It's the latest version although all I had to do to fix it was reboot the game and it took me to where I originally was, still it definitely gave me a little heart attack thinking I broke my computer or something

[vivid chasm]

hey swan you there

i am playing at 1440 by 900

i was wondering if i can force 16:10 instead of 16:9

[formal perch]

Are Xbox achievements bugged? I cleared the game once but the "Is there no escape?" Achievement didn't pop

[steep token]

hey, just got the game on linux on steam, and I've been struggling to get it to run. I had trouble getting the vc redist setup to actually set up, but after that, when pressing play the game doesn't run, but does output some logs. I've tried the troubleshooting methods in #h1-tech-fixes
Log for DirectX launch:

from looking at it, it seems to be unable to recognise any monitor to launch on

----Finish printing all displays available on the system----
No valid resolution found
Failed to create window app Hades
even though I've got two monitors. Other games on proton work fine, just this doesn't

[vivid chasm]

@steep token try to set a resolution manually through steam launch command

[steep token]

what's the launch param for that?

[vivid chasm]

seems proton layer is trying to pull info it doesnt have

-screen-width 1920 -screen-height 1080

change numbers when needed

[steep token]

seems to do the exact same, still can't find any monitor to run on

[dreamy geyser]

the game is locked to 16:9. at 16:10 it would just have top and bottom black bars

[vivid chasm]

F

[vivid chasm]

maybe its a proton bug

try running the game in a VM if you are really desperate

[steep token]

I think my setup is just really bad, I seem to have issues that no other proton user has. will probably reinstall soon

[vivid chasm]

what distro are you using ? @steep token

might be missing proton dependencies, if you are willing to fix it, a linux reinstall or a distro change might be an option

[steep token]

arch 5.13.10

is there a list of dependencies that I might need? I know that some lib32 dependencies are sometimes required to make things run properly

[vivid chasm]

no

arch is the worst distro for gaming as most of the dependencies you need arent installed and are nearly impossible to manually install

try a different distro @steep token

[steep token]

I'd rather stick to arch

[vivid chasm]

then i can't help you any further

good luck on the dark side amigo

[steep token]

from what I've heard, arch is fine for gaming

[vivid chasm]

hades isnt officially out on linux, so none of the dev or support team will help you, steam wont help either as proton is still in early stages and not all games are supported

arch is decent but not good by any means

its for advanced users

[steep token]

what do you recommend? manjaro?

I know my way around linux, just not specifically around proton

[vivid chasm]

kubuntu is good

i also heard pop os has better compatibility with proton

[tranquil widget]

Am I the only one hearing the voicelines a bit distorted from time to time on ps5? I've been playing Hades on pc and switch too and on those platforms the audio is fine

[paper vigil]

If im doing a run and close my console, does it save when i reopen the game

On xbox

@last kettle

[flint compass]

iirc, the game saves after clearing each chamber and when entering each new chamber before you take damage or buy anything, if you see you can "quit" safely on the pause menu and not just "give up" it means the game has saved. it also shows you how recently ago it saved

[paper vigil]

Thank you

Didnt want to lose my progress since im almost at theseus

[prime storm]

My game feels way too fast, and seems faster than most videos I've seen

It's impossible to beat meg because her floor spike attack happens almost instantly

I've tried reinstalling but it's just as fast

[boreal fjord]

When I'm playing the game, some of the screen seems to be cut out from the frame. For example, I can only see a little bit of the gold in the bottom right corner and most of the God Gauge is also covered up, so I can only see the top part of it. Some of the sides have also been cut out. This may be an issue with my TV.

[paper vigil]

What weapon are you using?

And you can easily 2 dash out

[prime storm]

Starting sword

[paper vigil]

Try getting to the boe

Bow

[prime storm]

No you don't understand it's too fast for me to dodge out of

I've tried using the bow but it doesn't work well

[paper vigil]

It was for my first 2 times too, started yesterday and at the final boss

You need the upgrade where it doesnt have to charge

[prime storm]

Bro you're not getting it

The game feels too fast

[paper vigil]

It’s fast but do able easy

[prime storm]

You aren't listening

I've watched videos and they're much slower than my ganeplay

[paper vigil]

Should be exactly the same as everyone, give me a sec

[prime storm]

But it's not

[paper vigil]

@flint compass @prime storm claims that his game runs faster than normal, do you maybe know something about it?

[prime storm]

I was talking to them earlier about it and they told me to come here

[paper vigil]

yeah this is the tech support channe

Made for that

[prime storm]

Yes I know

You don't need to point that out

I can read

[paper vigil]

Just tryna say it.

Could you stream the gameplay?

[prime storm]

Unfortunately not

[paper vigil]

Xbox or Playstation?

[prime storm]

Xbox

[paper vigil]

Same here

[prime storm]

Whenever I try to use twitch my console crashes sometimes and it doesn't let me record clips

[naive sandal]

Hey, I am facing some frame-stuttering issues on the PS5, can I post a video for the same here?

You can @ me if the answer is yes

[lethal garnet]

I have Hades on gamepass. The game is sitting in my task bar help. I have Latest Windows 10 update. RTX 3090 with updated drivers installed

[paper vigil]

Right click and close

Otherwise go to taskmanager and force close it @lethal garnet

[lethal garnet]

Sorry i mean it wont load it sits on taskbar. I hear music playing but wont load on my screen

[paper vigil]

Alt tab

[lethal garnet]

yeh i tried that too. Its stuck or something. Anyway i'll try to find a fix. Thanks for your response

[paper vigil]

🙂

[faint jewel]

You may be able to temporarily fix it by pressing ALT + ENTER after selecting the Hades icon in the taskbar. You can also try adjusting your Windows 10 Display Scaling setting to 100%, if it wasn't already.

[frosty tiger]

Hi. Im playing on xbox and have some to ask. Did anybody else recievd an update today? And second, make a photo of game details including current size and version please

[naive sandal]

In reference to this

[signal ether]

@naive sandal Thank you for the video. I believe what are you feeling is an intentional effect to increase the feeling of impact. You can test this by seeing the difference between using the Fist specials against no target vs. using it on an enemy. The Fist special has a relatively strong version of this effect.

[naive sandal]

After playing with the fists for a while, I was actually thinking exactly what you said, thanks for the clarification!!!
Awesome game by the way, loving every bit of it.

[round cloud]

When I delete those 2 on the right they come back

[ionic atlas]

yeah they do that

to get rid of a save file you need to delete it and then start a new save in that spot

[round cloud]

Its really annoying that they will not be gone

This don't help they just come back

[stray elm]

This is a result of how the save system works, and helps to make sure save files aren't accidentally deleted. There is not a way I know of to manually clear the files on a console.

[stray elm]

The game did update very shortly after release. I don't know what the exact size and version are, sorry.

[stray elm]

Could you try getting a video using an external device, such as your phone or a videocamera? I vaguely recall a similar issue that popped up in Early Access, so it's worth investigating.

I don't say this to doubt you, but it is possible that it just feels different to play vs. watch. So, having a video of your game to compare would be the best way to confirm and hopefully identify the issue.

[stray elm]

What console are you using, and what TV?

[stray elm]

I haven't heard about anything like that, so I might suggest checking your speakers? Otherwise, is there any sort of pattern to the distorted voicelines?

[boreal fjord]

I don't know the TV, but I'm playing on the Xbox Series X.

I'll see if I can find out on Monday or during the week.

[stray elm]

If you do want to try manually setting, you want to use /X=1920 /Y=1080 instead of the other command that Yuki listed. I unfortunately don't have a ton of experience with Linux, but I can look into it a bit later today and let you know what I find

[stray elm]

Heyo—I heard from someone else that some achievements, including that one, seemed to be a bit delayed, but did unlock eventually.

[stray elm]

Alright. Make sure the game is fully updated, since an update did come out midday yesterday. And maybe check if your TV has some sort of zoom/fit to screen setting that's been adjusted

[boreal fjord]

Alright. I'm on a different TV at the moment, (different location) and it seems to be working perfectly, so I do think it's because of that TV's settings.

[stray elm]

Alright. Once you know what the TV is, I can help look into it's settings and figure out what's going on ^.^

[spark willow]

has anyone been able to get the ps5 upgrade from the ps4 disc?

[stray elm]

Have you not been able to?

[spark willow]

nope i dont have the option to do so

nothing is where its supposed to be and nothing on the game hub either

[stray elm]

If you've set up the game on your PS4 with your PS account logged in, you should just be able to download Hades from the PS5 Game Hub. Is that not working?

[spark willow]

i installed it on the ps5. there is no game hub or option to download the ps5 upgrade

[stray elm]

Is there an option to download the game at all? It may not be labeled at an upgrade

[spark willow]

nope i installed the game. downloaded the update and i can play the ps4 version

[stray elm]

Mmkay. @cinder totem , any idea what to do here?

[cinder totem]

If it was a digital download, it should be available in "Your Collection" of the PS5 library, or searchable through the store and then downloadable for free if you are logged into the same account on both the PS4 and PS5 systems.

[spark willow]

its the disc version

[cinder totem]

If the PS4 copy of the game was a physical copy, there's a series of steps I have.

Aha! That seems like it might be the reason, let me grab them for you.

A summary is: you have to use the PS4 disc in your PS5 system when trying to play the upgraded version, it's needed both for the install and for the actual play afterward.

Okay, this is as much as I have as information available for right now. If there's still no luck, our team will be back online in full on Monday and able to take a look. 👍

To upgrade an eligible PS4 game on disc to the digital PS5 version, you will need a PS5 console with a disc drive. PS4 game discs can’t be used with the PlayStation5 Digital Edition.

1. Sign in to your existing account on your PS5 console (or create an account).
2. Insert the eligible PS4 game disc.
3. Go to the game hub for the PS4 game.
4. Select the upgrade offer on the game hub and review the upgrade offer.
5. Select Download (or purchase with the discount price) to download/purchase content.
6. After the download is complete, you can play the PS5 digital game by inserting the PS4 game disc. You will need to keep the disc inserted each time to play the game.

[spark willow]

there is no game hub is what im saying

do u want me to send a screenshot?

[cinder totem]

Yeah please do!

I've been a little personally unclear on what qualifies as the "Game Hub" when on my PS5 - I believe this means you can access the game "hub" for Hades in the PS store on the PS5 system and go through the upgrade offer from there.

[spark willow]

if you select the game then press down on the control a few times there is a gamehub with the dlc and stuff

[cinder totem]

Right! I believe that same information should be accessible through the PlayStation store listing for the game, the PS5 menuing is designed to be less segmented than the PS4 menuing was.

[spark willow]

Where do i post the screenshots?

oh i found it in the ps store on the console

[cinder totem]

Woo!

[spark willow]

Thanks for the help!

[cinder totem]

My pleasure!

[unkempt geyser]

Would you happen to know why Hades on the PS5 isn’t tracking my playtime?

@cinder totem

[stray elm]

Are you connected to the PS Network? I don't know that that would affect it but it might

[unkempt geyser]

Yeah I am, at first it wasn’t tracking at all, but after a little messing around I managed to get it to track 1 hour but now it’s just stuck at 1 even tho by now I’ve played atleast 10+ hours.

[tranquil widget]

I was able to clip it so unfortunately I'm 100% sure it's not my speakers
I'll send the clip next time I turn on the ps5

[stray elm]

Thank you!

[tranquil widget]

No thank you!

[unkempt geyser]

Would y’all be able to tell me if this is a bug or something, I’ve also had other issues like the in-game time being 5 hours ahead and the audio being staticky at times

[slate lance]

Would appreciate a screen options for the game since the game stretches outside of the range of my tv. For example I can't see currencies and Call meter unless I use a zoom in feature through console.

[stray elm]

What platform and what TV?

[slate lance]

Ps4 on SilverCrest tv

Its a thin tv, not like a chunky box

Ive tried console screen settings but they don't seem to be helping

32 inches tv btw, idk if that matters

[frosty wedge]

Is there any way to use higher than 100% display scaling with the game pass version on PC? I really didn't want to change it every time I played Hades, and it works fine on both Steam and Epic

[stray elm]

You can potentially use alt+enter with the game focused to bring it up in windowed mode. The devs are investigating a proper fix in the meantime though

[stray elm]

Alright. This is the second report I've had of that issue. Unfortunately, I don't have an immediate fix, other than looking into adjusting the scaling and fit on the TV's own settings. I'll make sure to bring it up with the devs for them to investigate. We're pretty sure it's a TV-side issue, so I'd definitely look into your settings there

What specific TV model do you have?

[stray elm]

That does sound like a bug, though I'm not sure how much is on the side of the game and how much is on the side of the console. I'd suggest reinstalling the game, potentially.

[frosty wedge]

If they're investigating, that's good enough for me. Thanks!

[stray elm]

Sure thing, and thank you for your patience!

[lofty hill]

Guys, question. During the fight on Elysium, I noticed that I can only apply the curse to one of them alternating because of the chill, and the mark. But the mark's description says that is should last for 6 seconds. What am I missing?

[stray elm]

I believe Marked is consumed after it is used?

[lofty hill]

Okay, I'll take your word for it sir. Another question about auto defense, how long will that lasts?

and is there a threshold that will trigger it?

Just want to know what am I missing. Hehe

[stray elm]

Are you talking about the keepsake that you have, or one of the boons?

[lofty hill]

the auto defense that is disabled in hell mode because of personal liability

[stray elm]

ahh, that. I don't know the details, but I believe it's triggered by taking a large hit of damage, and lasts for less than a second? I'd ask in #h1-high-heat-strategies or #h1-builds-and-combat , they're much more likely to know the details

it's basically "one-shot protection" or something like that

[lofty hill]

Thanks, @stray elm! Have a great one!

[stray elm]

Sure thing ^.^ Best of luck!

[round cloud]

If I want to delete my save file I know I need to go to the setting of my PS5 and delete it from there

[cloud nimbus]

hey i've been having a problem after i switched to using proton/linux mint where when i try and launch the game i get a black screen with this error message, i've tried all of the things in #h1-tech-fixes and none of the things have worked. does anyone know what I am doing wrong? (i've installed the correct drivers afaik)

[stray elm]

You've tried the Proton-specific steps listed in there?

and what version of Proton do you have?

[cloud nimbus]

yeah

hold on im away from my computer rn (about to sleep) but ive tried the last 3 available versions through steam play (experimental, 6.3-5 i think, and the one that starts with 5 after that)

[stray elm]

Alright. I'm not as familiar with Proton/Linux issues, but hopefully @crude acorn will be able to help you when he gets on

[fierce belfry]

hello! ive cleared the game twice with extreme measures (on ps) on but it wont appear here. is there anything am doing wrong? 😭

[stray elm]

Did you clear Elysium with Extreme Measures 3?

[crude acorn]

Is there a difference between the DirectX and Vulkan versions of the game?

[fierce belfry]

omg ok yay thanks 🤣

[stray elm]

Sure thing ^.^ Best of luck!

[hoary elm]

Hey guys, just started playing Hades today and my game seems to be crashing every time I die. It will also crash when I try to load the save, about two times and then on the third time I can load it. But it will crash once again when I die. Here are the crash logs:

I've submitted the crash logs already but just thought I'd try here too in case someone knows the solution. Any help is appreciated!

[stray elm]

Could you try verifying file integrity?

[hoary elm]

Can you clarify what that means?

[stray elm]

What platform are you on?

[hoary elm]

PC/Steam

[stray elm]

There are steps towards the top of #h1-tech-fixes for how to do so—it's a built-in process to repair files that didn't install correctly

[steep token]

Just tried it, it seems to do the same thing. I think it might be related to Violet's issue, considering it's to do with graphics devices

Is there a launch parameter for specifying the monitor to start on, maybe?

[stray elm]

/DisplayIndex=0 for primary monitor

And @crude acorn may be able to help you as well, he suggested a different version of Proton might help but I don't know enough about that to know any details

[steep token]

cool, I'll wait for any info from them then. Did they mention any specific proton version?

[stray elm]

Not that I see, sorry

[steep token]

Got it to work

[crude acorn]

When you start Hades, does it make a difference whether you select DirectX or Vulkan?

[steep token]

Nope, but let me list my fix steps

The error I had was:

INFO| ----Finish printing all displays available on the system----
 ERR| No valid resolution found
 ERR| Failed to create window app Hades

To fix I installed Proton 6.14-GE GloriousEggroll's version, by following the instructions at: https://github.com/GloriousEggroll/

[crude acorn]

Good to hear! @cloud nimbus it may fix your issues too

[steep token]

Although I feel like the issue may not have been wrong proton version, rather some dependencies that weren't installed. The guide tells you to install a bunch of dependencies, and I think that may be the root cause.

[robust verge]

Hello. I'm experiencing an issue when launching the game. When I launch the screen briefly goes black with a circular loading cursor, but then the game window minimizes. If I attempt to click back into the game window, the window briefly flashes up but then minimizes again, so I can never get into the game.

I am trying to play Hades again for the first time in a while. I played around the 1.0 release with absolutely no technical issues at all. Nothing has really changed on my end so I am a bit perplexed.

I have attempted all the fixes related to issues on launching the game in #tech-fixes.

I'm using windows 10. Using steam to launch. Have got latest drivers etc.

Please let me know if you have any further suggestions to fix this issue.

[slate lance]

Not sure about model(may get back to you when I find out) but thanks anyways

[vital coral]

Hey there - is there a fix incoming for the crashes on PS5? Third time I’ve had the game crash in the fight with Hades, and lost an hour+ of progress… 😦

[unkempt geyser]

Yeah I really hope they’re working on an update of some sorts because I’ve also had some issues with Hades on the PS5

[crude acorn]

Do you gave scaling set to more than 100% in Windows maybe?

[crude acorn]

We are investigating all crash reports at the moment, could you tell me how long were your game sessions when the game crashed? @unkempt geyser, you too?

[robust verge]

Hi, no, scaling is 100% in windows.

[unkempt geyser]

No my game hasn’t crashed but I’ve had some other issues like the audio sounding staticky at times and the in-game timer being 5 hours ahead, also the play-time for Hades isn’t recording on my PS5.

[vital coral]

Easily a few hours both times, maybe 2-3+? I know it was my 3rd run for the day, and I had made it to Hades the second time - left the game running for a bit in the background here and there - did other stuff around the house kinds.

[crude acorn]

I'd suggest you try deleting the Profile1.sjson file from the save game folder. It won't erase any progress, only game settings. Be careful not to delete the Profile1.sav file, tho. If you have Profile2,3,4.sjson, try deleting those too

[vital coral]

If this helps

[crude acorn]

Oh, it could, thanks!

[robust verge]

I tried it with 1, I will try all the other profiles as well now.

[robust verge]

Still the same.

Actually I only had the one .sjson anyway.

It's really weird, especially as I played the game before with no issues.

And I've never really had any other technical issues with a game on steam like this.

[crude acorn]

Could you send me your Hades.log file from the save game folder here or in a private message?

[robust verge]

Sure one sec

[crude acorn]

Hm, nothing strange here... So you hear music when the game starts? Maybe try pressing alt+enter after starting the game, or win+shift+arrow keys

[robust verge]

No music, I don't get anything from the game at all other than a black screen in a minimized window. Alt+enter and win+shift+arrow keys are not doing anything.

I guess it has to be something wrong on my side but not sure what.

[crude acorn]

Maybe reinstalling the game could help? Or verifying game files

[robust verge]

I've tried both already 😦

[unkempt geyser]

@crude acorn do you have any update on this?

[tepid valve]

Any chance of the game auto pausing when the controller dies on Xbox?

[mild ether]

After discovering the Hidden Aspect on the Spear, my Raging Rush (Aspect of Achilles) no longer works. Hitting Special twice only recalls the spear, instead of dashing. I have no idea why this might be happening.

I already verified game files and they were all correct, btw. (Steam PC purchase).

[stray elm]

Did you ensure you still had that aspect selected?

[stray elm]

Have you tried setting the GAInput launch options listed in #h1-tech-fixes ?

And I would also suggest trying /FullScreen=false, and if that doesn't work, add (with a space between) /NoBorder=true

[modest geode]

Sorry but has anyone else had the issue on PS4 where the game isn't being displayed fully? All my settings and screen size are right but the game seems to be slightly larger than my display, it's an old TV but i've not had the issue with any other games

[stray elm]

Heyo! I've had a couple people report this, it seems like it may be an issue with the TV's settings, but I'm talking to one of the devs about it. For now, I'd see what settings you can adjust on the TV, such as how it fits content to the screen

Also, what aspect ratio is your TV?

[modest geode]

Thanks @stray elm 🙏 as far as know it’s 16:9

[stray elm]

Sure thing ^.^ I'll let you know if I hear anything more

[modest geode]

Legend, appreciated 👍

[cloud nimbus]

sorry for late response, I tried using the proton version that you suggested but it has the same result, also when I launch with vulkan it gives this error message and then gives the error I got for the other launch options

[empty wedge]

Are Xbox achievements bugged? I've had to close and reopen the game for them to complete but right now I have two (Is There No Escape?, and Bad Call) that haven't completed. I've quit the game, restarted the Xbox, the only thing I haven't tried is reinstalling Hades. Xbox Series S. I'm network connected, etc. Not a huge deal but I wanted to know if it's been a common issue.

I've seen some others saying so, I'll try updating/reinstalling the game.

[dreamy geyser]

is there no escape is also not popping for me via an imported Steam save

think it's an issue atm

[tropic drum]

Not entirely sure if this helps with anything at all but yesterday on xbox one my game froze on a loading screen its only happened once but im just putting this here incase its happened to anyone else

[stray elm]

If it does happen again, I'd check and make sure your game is fully up to date

[radiant kernel]

Hello. When I launch and play this game, it is black. Can you please assist.

[stray elm]

What platform are you on?

[radiant kernel]

Win10/xbox game pass

[stray elm]

Alright--reinstalling the game should fix it (as far as I know, the Xbox Game Pass doesn't provide a way to Verify File Integrity, which is what I'd suggest if it was on Steam or Epic)

[radiant kernel]

Thank you. I will try this

[tropic drum]

Will do

[formal perch]

Thanks. I found out that if I closed the game completely and restarted it the achievements would sync and pop. Apparently it's a known issue that Supergiant is looking into

[sage wagon]

Having a slight issue with the game crashing on PS5. All 3 times it's happened in Elysium and I'm now starting my runs really paranoid it'll happen again

[shrewd plover]

I was wondering if anyone had any suggestions to boost FPS when playing on Intel HD graphics? (specifically Intel HD Graphics 5500)

I'm not too bothered about preserving visual quality, I am mostly bothered about having a stable frame rate as close to 60 as possible

[faint jewel]

If you're playing on Steam, you can try those launch options, with a space between them:

· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Press the button that says 'Set Launch Options...'

(this one works with any number as far as I know, though start with 8 and see where that gets you)
/DrawBlendMax=8
/DrawLights=false
/DrawColorGrading=false
/DrawBloom=false
/UseSwapEffectDiscard=true
/UseLowResAssets=true

Also, try 32-bit version when launching the game via Steam.

[shrewd plover]

I have tried using 32bit before as I saw it suggested in the tech-fixes channel however it made no difference to performance for me

[faint jewel]

Try reinstalling the game. In general, devs are looking into all sorts of issues on PS and Xbox, so if reinstalling doesn't help, they should have a solution soon, hopefully.

[shrewd plover]

And regarding DrawBlendMax should I increase or decrease from 8

[faint jewel]

Dunno xD. Tho I'd say decrease. If that doesn't change anything, try increasing.

[sage wagon]

I hope so! It's my only issue with the game. I totally adore the game but I make it to Elysium and I get nervous the games just gonna die 😂😂

[dreamy geyser]

I can confirm the launch options barely do anything on Intel iGPUs

I could barely get 60fps at 720p on a UHD 620, which is newer and faster than the 5500

they are simply not fast enough I guess

[bold pelican]

hey, everytime i play hades the camera randomly glitches and the colors invert, anyone know how to fix this issue? thanks!

[faint jewel]

If you're playing on PC, I'd start with verifying the game files integrity. There are also some other potential fixes in #h1-tech-fixes if that doesn't help.

[bold pelican]

alright, thx dude!

[hearty birch]

hey is there a way to get the Steam version of Hades to display better on my new widescreen monitor? My 2 options seem to be all stretched out over the screen or play in a small window. I heard that there might be a way to play in full screen without being stretched out

[faint jewel]

You can try these launch options: /FullScreen=true /X=1920 /Y=1080 and put your desired resolution for X and Y.

[hearty birch]

Okay thank you that fixed it

[full lake]

Not really a cry for help, but just wondering if there would be some way for game saves to sync between steam and PS4?

just seeing as you can do so via nintendo swtich, perhaps the PS4 version will have this capability soon?

[wintry osprey]

https://twitter.com/SupergiantGames/status/1404158016329453569
@full lake

Supergiant Games (@SupergiantGames)

@grahamstanding @frequentbeef @PrivateDivision Due to a variety of technical constraints, we were unable to implement cross-saves in the PlayStation or Xbox versions of Hades. We don't have plans to add this feature later due to those same constraints.

Twitter · Jun 13, 2021, 7:25 PM

[full lake]

got it. No biggie, super appreciative of the port anyway.

[inner ermine]

I hadn't fired up hades since late June but with the recent release of it on game pass I've been running it back on xbox and found myself of course sliding back to my PC saves to remember what the real endgame is like. When I hopped back onto my PC to play Hades via steam I noticed I was missing all of my companions as well as the Aspect for Lucifer. Almost like key dialogue points were just rolled back from my account curious if this has happened to anyone else.

[stray elm]

Heyo--there are some steps towards the end of #h1-tech-fixes for save data recovery, I'd start with that.

[inner ermine]

I tried all the save stuff to no Avail.

[stray elm]

Did you make changes to the save files while the game was open, or did you close it in between?

[inner ermine]

closed it.

[stray elm]

Alright. You'll want to make them while the game is open, otherwise the Steam Cloud will overwrite the changes you made

[inner ermine]

alright so you suggest firing up the game the renaming the save files?

[stray elm]

Yup!

[inner ermine]

alright lemme give that a go.

[stray elm]

You can reload changes by closing and reopening the Play menu

[inner ermine]

Yee the saved game is not changing within the play menu

[stray elm]

Alright. Did you do anything with the Profile1_temp.sav file? You may need to rename or delete that file first, otherwise the game will read it instead of the main file.

[inner ermine]

i renamed it after I renamed the initial Profile1 save file

the Temp.sav.bak is still there tho

all the saves in the folder are updated now unfortunately to todays date

so I do not believe it'll work. I submitted a ticket hopefully they can see what happened.

[stray elm]

Mmkay. If you'd like, I can take a look through them myself. Just zip up all of the .sav files and DM that to me

[inner ermine]

Welp looks like I was able to trouble shoot it myself. I just simply replaced all the save files in the PC > Saved games folder with ones from my OneDrive and that solved it.

[stray elm]

Great ^.^

[inner ermine]

I'm not sure how that possibly happened but I was able to get back all those runs and 20 or so hours of gameplay.

Appreciate you responding a lot 🙂

[stray elm]

Sure thing ^.^ Best of luck

[quartz hamlet]

Anyone else having sound issues with the ps5 version? Mainly with voicelines sounding like they're peaking or kinda robotic?

[stray elm]

Heyo! I've heard a couple reports of this, so it's not just you, and the devs are aware of the issue. In the meantime, there are a couple things you can do that could help fix and/or identify the issue:

What's your audio setup? Ex., HDMI to TV, headphones, etc.

And could you try adjusting the audio settings for your PS5, as per this post: https://www.reddit.com/r/PS5/comments/jz5pv7/linear_pcm_or_bitstream_dolby_or_bitstream_dts/gda0bo3

[quartz hamlet]

Just HDMI to TV, I've tried both audio settings and the Dolby one sounds slightly better, but still choppy

[rich palm]

How can I stop the PS5 crashes? Ive had 4 total over the course of having the game on PS5 for only 3 days. Every time I crash in a boss room, it entirely wipes the quicksave and starts me back in skelly area, losing everything ive earned up to that point, eg darkness and gems, like the run never happened at all. This is getting pretty nutty getting 20 minutes into a run and just getting my time deleted. Ive had the pc version since launch, and never once had a crash. A google search shows that TONS of people are having crash issues on playstation digital versions of the game. Patch coming soon? Is this an issue you guys are even acknowledging?

[frigid fog]

Hi @rich palm, first and foremost, we sincerely apologize for the technical issues you experience with Hades on PlayStation 5, and thank you for letting us know. We're actively investigating a solution to the types of crashes you experienced.

We do have a work-around that should reduce the chances of running into this again: After playing for longer than approximately 3 hours, please close the game completely and restart it.

To close the game,

• press and hold the PlayStation button to return to the dashboard
• press the Options button
• select 'Close Game'

Then go ahead and restart as normal. As far as a complete fix is concerned, while we don't have a time estimate for it at the moment, it's a high priority for our team. Thank you for your patience and hopefully the work-around won't be too cumbersome in the mean time.

[woeful sequoia]

Hi @frigid fog
I play the PS5 version of Hades
I found that the irregular sound will appear noise after entering the game
Occurs in the main menu and during the change of venues

This happens only when playing Hades, other games have not encountered this situation

Is this normal?
How can I fix it?

[frigid fog]

Hi @woeful sequoia , we are still gathering information about this issue, if you could please report it to us along with any details about the nature of the sound you're hearing via the Contact page at supergiantgames.com (https://www.supergiantgames.com/contact/).

[woeful sequoia]

@frigid fog
I have completed the reaction
Waiting for your update
thanks

[frosty tiger]

Playing on Xbox Series X, bought the game recently, the game was running smoothly until I got to the first Thanatos encounter, I died during said encounter, he didn’t appear in my codex nor has he appeared in any of my runs since then. Did I scuff my save or is my rng just bad?

[crude acorn]

What's your audio setup? Ex., HDMI to TV, headphones, etc.
And could you try adjusting the audio settings for your PS5, as per this post: https://www.reddit.com/r/PS5/comments/jz5pv7/linear_pcm_or_bitstream_dolby_or_bitstream_dts/gda0bo3

[rich palm]

You can easily go 40 runs with not getting that encounter. nothing off, just rng

[stray elm]

I believe he didn't appear in your Codex because you didn't have the chance to speak to him. Beyond that, Alkanphel is correct in that him not appearing is almost definitely purely rng

[stray elm]

Alright, thank you! Could you briefly describe the distortions you're hearing, your audio setup, and the result of using different settings, here through the SGG contact page? https://www.supergiantgames.com/contact/

That'll be easier for them to keep track of than a Discord message buried in this channel. Thank you again, and sorry for the issue.

[empty wedge]

Do you mean you're playing the Windows Game Pass version? I figured that would be bugged no matter what you do, the Windows store implementation on most things is spotty at best

[woeful sequoia]

Hi@crude acorn
My audio settings are
HDMI to HDMI audio extraction converter
SPDIF to speaker (Logitech Z5500)
I also try to adjust the audio settings of my PS5, follow this article
All three outputs have been selected
It's a pity that the results are the same

[edgy void]

Is there DualSense support on PC (Epic)

[stray elm]

The controller should be supported, but I don't believe it has any of the extra features

[edgy void]

👍 thanks

[stray elm]

Sure thing ^.^

[jade otter]

Hi! I've upgraded Hades to PS5 and the PS4 version keeps trying to install. What can I do?

[stray elm]

Do you have the game digitally or physically?

[jade otter]

Phisically

[stray elm]

Alright. Have you tried fully uninstalling, and then reinstalling the upgrade?

[jade otter]

Yep

Multiple times

[stray elm]

Oof, sorry

Are you trying to launch the game with the game disc in the PS5?

[jade otter]

Yes 😅

[stray elm]

Hmm, okay. That should be correct, then. Just to make sure, these are roughly the steps you followed?

[jade otter]

Yes, I followed step by step

[stray elm]

Alright. Unfortunately, I'm not sure exactly what's going on here, so hopefully @cinder totem will be able to help

[cinder totem]

Hey RauuL! I'll DM 👍

[jade otter]

Okay , thanks!

[weak summit]

Is anyone else having issues with the game crashing on PS5? It's happened 3 times in about 30 runs since launch :/

[stray elm]

Heyo! I'm sorry to hear about the crashes, and thank you for the report. Do these crashes usually happen soon after starting the game, or after playing or a while?

[weak summit]

It's pretty random, the first was in Tartarus but the most recent earlier today was during the third worlds final boss fight

second was in second world i believe

[stray elm]

How about with regards to overall play time, not just individual runs?

[weak summit]

i don't think that's it, the first crash was on sunday after around 2-3 hours of solid play time and the most recent was during my first run today, about 15 minutes in. Wish i had more information to share :/

[stray elm]

Did any of them give you a crash/error message, and what kind of crashes were they? (i.e., system crashes, freezing, force closing the game, etc.)

The devs are aware of some crashing issues and are actively investigating them, so even knowing things like that is helpful ^.^

For now, they suggest saving and restarting the game after playing for more than 3 hours, as a way to reduce the chances of crashes happening, while they work on a proper fix.

[weak summit]

I sent the reports in through the console, i didn't save any images though sadly. The game would freeze then force close, but now it sounds like a known issue and i trust these devs so i know it'll be fixed soon. Thanks so much for your help!

[stray elm]

Sure thing ^.^ Best of luck

[lyric lotus]

so i don't know if its just me, but i have to essentially restart the game after i get to the first stair case to get to asphodel every time i go to play the game. its not the first time to happen and i tried to click f10 but nothing wanted to work as the screen freezes but i can tell the game is still trying to run for me. i play on my mac off steam. this happens frequently to me and the way i've been handling it is to do a hard shut down of the game and start back up 1-3 times before i can continue to asphodel. it hasn't happened anywhere else yet as i know of. i get minor freezing of character movement but if i give it a sec it catches back up after the hard shut downs

[stray elm]

Heyo! I'm sorry to hear about the issues. unfortunately does not work on Mac, though you can follow the steps at the end of #h1-tech-fixes to report things directly to Supergiant.

There are also some steps in #h1-tech-fixes towards the middle about performance issues, I'd give those a try (there are some Mac-specific steps in addition to the others listed)

[lyric lotus]

ok awesome\

[solid karma]

@stray elm yoo bro can you team viewer my computer? i thought i knew what i was doing but i think im getting it worse lol

[stray elm]

No, but if you zip up all of the .sav files and DM that to me, I can take a look on my end. When you do that, also DM me about how many runs you had attempted, so I know what I'm looking for.

[solid karma]

ok thank you

[robust basin]

Beside from the crashing on ps5, when Orpheus sing, entering your room or going back out cause a cracking sound in the audio, kinda like when your audio jack is half plugged

Tried earphone, headphone and TV stereo, all happened

Here my record of it happening https://youtu.be/B1eY96ltrag

[woeful sequoia]

Hi!@robust basin
I'm in the same situation as you!

[weak summit]

Idk if it's just a weird coincidence or what but 2 of the 4 times my game crashed mid run was during a run when i remembered to give Poseidon a nectar lul

[stray elm]

Heyo! Could you also reach out to the devs about this through their contact page, and include that YouTube link? That'll be easier for them to keep track of than a Discord message here.

https://www.supergiantgames.com/contact/

[vague pine]

oh hey guys its not a big problem just this

[stray elm]

What platform are you on, and did recovering the backup work?

[vague pine]

yess

the backup worked

im on pc

it was only a couple runs back so no probs

[errant bay]

Hi. I have a bug. legs of the character are under ground below the knee. Anyone know the solution?

Also when dashing, another ghost appears next to the character

The main screen shows the headline HADES too close to the screen at the first second, with only first three letters being visible.

When new game starts, the first video mentioning hades with three skulls are at the background, it is also aligned towards right, instead of proper middle positioning.

Please help.

[stray elm]

What platform are you on?

[errant bay]

PC

[stray elm]

Could you try verifying file integrity? There are steps towards the top of #h1-tech-fixes (I'm on mobile, otherwise I'd just copy them here)

[errant bay]

OK. Will test and come back.

[pure rivet]

are there patch notes for the latest GamePass version? I just d/led a small patch

[faint jewel]

The patch most likely contained some tech fixes and usually those are not mentioned in the patch notes.

[pure rivet]

ah, I see

[hollow wigeon]

I had previously noticed some screen tearing on Xbox Series S at launch, but that was fixed with the patch that hit soon after. Well today I finally got myself to the third biome and I encountered quite a bit of screen tearing in this fight.

Any chance that might be fixed with another patch? 😉

[stray elm]

Heyo! I'm sorry to hear that you're still getting the tearing, though I'm glad the patch helped with it. If you save and restart (and/or just start a new run) does that affect the tearing at all?

[hollow wigeon]

Unfortunately I died and will have to get back there to see. The tearing only started when I got to that fight.

I had been playing the game for a solid hour when that video was recorded.

[stray elm]

Alright. And there wasn't any screen tearing after you died?

[hollow wigeon]

I saved and quit right after getting back to the house

[stray elm]

No worries ^.^ Thank you for the report!

[hollow wigeon]

I’ll report back of I’m able to reproduce this

I should also mention that screen tearing did cease after this intense battle was over. I completed a room or two beyond this room and I didn’t notice screen tearing then. So it did seem isolated to this fight.

[midnight walrus]

i think this trophy didnt unlocked for me

i got ||persephone keepsake|| and still not unlocked

[faint jewel]

Without spoiling, there are 25 keepsakes in total - is that the amount you have? 1 is hidden, it will not show on the keepsake's rack iirc (or will show shadowed later, and will show once it's unlocked ofc)

[pure rivet]

some trophies unlock in the next room, or smthing like that

[midnight walrus]

i think this is the reason why, i have 24

as there were no more spaces i thought that was it

[faint jewel]

Yea, just keep playing and you'll get it eventually 😉

[lyric lotus]

Heyo, so i just tried a number of the fixes that are suggested and nothing seemed to have any particular affect on the black outs/freeze ups im playing on a 2014 mac with Iris 1356.

when i hopped on to play the game earlier (maybe 30 ish mins from this posting) I had made it to the stair case that takes you to elyseum and the game froze on me. i did the hard reset that I normally have to do when ever i play in between levels and all my progress was lost. i replayed to get to that point and have tried the fixes most of them doing nothing or the other two just causing other issues that were fixed by removing the codes i had put in. I have a screen shot of the last attempt made with the screen going black except. before that, the screen froze for a half second before showing me this image.

[stray elm]

Hello! What MacOS do you have?

[lyric lotus]

BigSur

[stray elm]

Alright—what are your other laptop specs? And I'd also suggest verifying file integrity

[lyric lotus]

how would i verify file integrity? im really new into gaming on my lap top so i dont really know much about laptop specs either

[pseudo topaz]

it's a button you can press in steam

in one of the menus

[stray elm]

· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

[lyric lotus]

here are the specs

[stray elm]

Perfect, thank you! And see above for verifying file integrity

[lyric lotus]

i just verified integrity

im smart i promise but some times im not computer smart lol

[stray elm]

No worries haha, that's part of why I'm here ^.^

Did you try the steps listed here?

Mac Users: There is a known issue with some older graphics card models causing the screen to freeze occasionally. Lowering the game’s resolution and closing all other running applications should help reduce the frequency and severity of the freeze. Additionally, you can add the following launch options, which should help:
/DrawBlendMax=8 /DrawLights=false

[lyric lotus]

rn the game is running on 1152x720 should i lower it? ive also put in the max=8 code

[stray elm]

I'd start by closing other programs and adding the launch options, save lowering resolution for last

[lyric lotus]

most of the freezes happen when im getting ready to go to the next floor so it might take a min for me to get a result to you

[proven peak]

Quick Question about Saving Space. I play at 720 and under if i need the window mode. Can i delete the Files under Moive expect those 720p will the game run anyway? 720 folder is only about 2GB the main folder si 5GB. there also The Packges folder but idk exatctly what that does.

[hexed bear]

Hi folks, there appears to be an issue with Xbox achievements, not sure if it's already known... basically at some point during a session they stop unlocking. I played for a few hours and should have unlocked quite a few achievements but nothing popped at all. It wasn't until I force closed it and ran it again that some achievements unlocked - as soon as I started the game, the cheevos for getting a first clear and unlocking all weapons popped. But some others didn't pop (for example, purge a legendary boon, and beat Thanatos by more than 15) so I guess I have to do them again. :( I've recently done the Thanatos one again and it didn't pop again, so it must be happening again. I guess it's something to do with quick resume? I'm on a series X.

[dreamy geyser]

not going into tech specifics but do not delete any game files.

[acoustic berry]

Hey, I just wanted to ask if there is an estimated time yet for a patch or an update for ps4/ps5 that will fix some of its issues, namely being unable to share play?

[proven peak]

@dreamy geyser so is not possible to save space? or that just a general answer?

[dreamy geyser]

you cant. game files are highly integrated pieces of data

[proven peak]

Sorry to for bothering, so even if I replace the files with emtpy once but keep the names or replace them with the lesser resolution once this won't work? (crash the game) I find this strage since I might only use 720p or the higher res witch probably is 1080p but the folder doesn't say it.

[dreamy geyser]

do not temper with game files without knowing what exactly they do

game files also dont have "720p" or "1080p" versions

games scale asset quality based on settings

[faint jewel]

I've seen on Twitter that there was a patch recently, for PS5, you should see version 1.38203 in the main menu. No patch notes so dunno what exactly it fixed, but it's worth making sure you have the latest version and see if that fixed your issues.

[acoustic berry]

Hey, thanks for letting me know, but I believe that patch came out a few days ago, and it didn't resolve my issues unfortunately.

[lyric lotus]

so the codes didnt help any. I thought it helped for a moment and then it went into freezing again. should i attempt the resolution fix?

[stray elm]

Heyo! I'm sorry to hear achievements stopped working for you. The devs are aware of this issue, though if you could also report what you put here to them through their contact page, that would be awesome (and help them fix it)!

[stray elm]

There is not an estimated time that I know of, but the devs usually don't give an estimate until they're sure when it will be. I do know that they're talking with Sony and working on the issue.

[stray elm]

Resident Rail Advocate is correct—without knowing what every file does, you don't want to delete any files. You could theoretically trial and error to figure out what you can get rid of, but Hades is already a very small game, and it would likely be a very time-consuming process for very little payoff.

[stray elm]

It's worth a try, though at this point I'd also suggest following the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files.

[acoustic berry]

Okay, thank you for the update.

[stray elm]

Sure thing, and thank you for your patience!

[empty wedge]

I think almost all of my achievements have popped at this point? I think the only one I'm missing is level 4 call during their trial but maybe I messed that up, I'll have to try to do it again.

It was funny, like 6 rare achievement notifications in a row. I had to wait on some dialog with Skelly because I couldn't hear anything @stray apex was saying 😉 😛

[spring dove]

Hey I just bought hades for ps4 and was wondering why I am not to to access cross saves? Do I have to finish the tutorial run in order to get it or is it not an available feature yet?

[stray elm]

Heyo--unfortunately, due to a variety of technical constraints, the PlayStation version of the game does not support Cross Saves

[spring dove]

Oh well are they’re any plans in the future to add cross saves or is it completely out of the picture?

[stray elm]

This is the most recent statement about it:
https://twitter.com/SupergiantGames/status/1404158016329453569

Supergiant Games (@SupergiantGames)

@grahamstanding @frequentbeef @PrivateDivision Due to a variety of technical constraints, we were unable to implement cross-saves in the PlayStation or Xbox versions of Hades. We don't have plans to add this feature later due to those same constraints.

Twitter · Jun 13, 2021, 7:25 PM

[lofty hill]

is this a bug, I got Blizzard Shot and still got offered Electric Shot so I took assuming it would still work, but no 😦

[stray elm]

I don't think it's a bug, per se? The game doesn't always handle cases where you sell a pre-req boon (Flood Shot) and then get a different one

Did Blizzard Shot work correctly after you sold Flood Shot?

[lofty hill]

I did not sold the flood shot, the electric shot was offered for it. Huhu

[stray elm]

Hmm. If you're on Windows, you could probably report that in-game with . I don't know if gameplay things like that are still on the devs radar (they might be, I just don't know), but it wouldn't hurt

I don't think it's really a bug, more of an unintended side effect? The Duo Boon takes precedence, and the game doesn't have a way to combine it with a different cast boon

[proven peak]

to back up the save files what is the necessary file do i need to save?

[stray elm]

What platform are you on?

[proven peak]

Steam

[stray elm]

Mmkay. You want the Profile1.sav file located in either Documents / Saved Games / Hades (for Windows) or the path listed at the end of #h1-tech-fixes (for Mac).

[proven peak]

so only profile1.save is necessary even if i used multiple slots?

[faint jewel]

No, you need to backup all the profile.sav files you have, as each of them is for corresponding save slot (hence the profile1.sav, profile2.sav etc)

[bitter flicker]

Hello I ran into a serious bug on my PS5 caused by Hades. At first every time I would close down the APP after playing, the screen would go dark for a couple of seconds, sometimes it would feel like 10 or more. Then the more I played it started acting stranger. At some times it would also start making the screen go static for a few seconds as well. At one point opening Hades would make the screen go blank and flicker. Today my video output on my PS5 homescreen was permanently static/inversed colors, and only time it would correct itself was when I opened Hades. I spent some time looking into this and I was able to find a fix. I think there is an issue with Hades and the PS5 HDR/Deep Color output. I have them on On when Needed/Automatic. At first when the bug started my Television stopped recognizing that my PS5 had HDR capabilities , neither did the PS5 recognize that my Television had HDR capabilities. I turned off HDR and looked at other settings on the PS5 to see if I had anything adding to the problem, so I turned off HDMI support to use my TV controller with my PS5. After that I reinstalled the Television to factory settings and did a firmware update. It took some back and forth but then I finally got both the TV and the PS5 to recognize each other again to have HDR capabilities. I don't want to have to do this every-time I play Hades, and I wonder if there will be a patch addressing this issue. If this happens again I'll make sure to make a video of it to show you guys what I mean by static/inverse colors.

[frosty tiger]

Hello, I can't seem to delete the second save slot, it just comes back when I restart the game.

[frosty tiger]

And here, when I'm using my shield, it shows that I have acquired 3 bounties, but I have not achieved that after 8 heat levels.

[faint jewel]

You need to beat the final boss on Heat 8 in order to unlock bounties for heat 9 and higher. Until you do that, those 3 bounties will be there. That's not a bug, that's how it works.

[atomic glade]

Hi guys! I’ve noticed that the dialogue on PS5 sounds fairly obviously compressed. If this is just how the game is designed (I’ve heard it has like 11k voice lines or something) then that’s totally fine but I’d appreciate some confirmation either way in case there really is an underlying issue. Thanks and great work on the game!

[faint jewel]

If you're on PC and want to completely delete save slot, you need to delete the files from Documents/Saved Games/Hades while the game is open on Steam, it'll recognize you don't want them anymore and remove them from the cloud (after you close the client).

[frosty tiger]

I have beat the boss on heat 8, it only happens with Shield and Bow.

[frosty tiger]

Okay, I will try that.

[faint jewel]

Yea, so now you need to beat the game on heat 9 in order to get more bounties on heat 10. On heat 9, on your previous screenshot, you still have final boss to beat. Once you do that, you'll be able to get all the bounties for heat 10.

[frosty tiger]

Thank you, I will try that.

@faint jewel

Do I delete profile 2 files, in order to delete save slot 2?

[faint jewel]

Ah, sorry, now I noticed what's wrong - the heat gauge is not full, yet you got all the bounties. I'd try verifying the game files integrity. Actually, no, it's good. Your heat gauge is not full - you need to beat game on heat 9 to get more bounties. So what I wrote before.

[faint jewel]

Yes.

[frosty tiger]

Yes, I have not cleared game until where I gain first 3 bounties. I have re-installed my game, re-installed my OS, still the same issue, but I had copied my steam with game files before flashed the OS. I'm thinking to clear everything related to steam and install it freshly.

[faint jewel]

Sorry, edited my message since, as it looks alright on your screenshot after all, unless I'm missing something. Basically, until you beat the game on heat 9 you won't get any more bounties from Tartarus, Asphodel and Elysium, as you gained them on that heat already. Once you beat the game on that heat with that weapon, you'll be able to get all the bounties (from Tartarus, Asphodel, Elysium, Styx) on heat 10. If you beat Asphodel's boss on heat 10 with that weapon, then die before Elysium's boss, it will only show bounties from Tartarus and Asphodel, and the Elysium and Styx's ones will still be "empty".

[frosty tiger]

But on heat 63 it shows I have acquired first 3, Asphodel, and Elysium bounties. I does not do like that on other weapons.

[faint jewel]

Have you acquired those bounties on heat 9 with that weapon?

[frosty tiger]

I have not, after clearing heat 8 it just shows like that.

Even at max heat, it shows that I have acquired first 3 bounties. But I think it should "?" box for all bounties onward heat 10 (if I had not cleared Elysium in heat 9)

[faint jewel]

No, it will still show the bounties you got from the Heat 9 (in this case), since you didn't beat the final boss on Heat 9. And even if you were to beat the game on 63 Heat, you'd still get the Titan Blood from Heat 9 for defeating the final boss. After that, if you were to beat the game on Heat 63 again, you'd gain all the bounties from Heat 10, and so on.

What seems to be wrong here, at least what I understand, is that you didn't even start playing on heat 9 with that weapon, yet 3 bounties show already - is that right?

[frosty tiger]

Yes, that is correct.

[faint jewel]

Are you on Windows or Mac?

[frosty tiger]

I'm using windows.

[faint jewel]

Ok, so please press F10 while in-game to send a bug report to the devs where you can describe your issue so that they can investigate it.

[frosty tiger]

Okay, will do that. Thank you.

[atomic glade]

@faint jewel any thoughts on my post here? I’m a new player on PS5 but the audio quality “issues” jumped out at me right away

#h1-tech-support message

[sharp narwhal]

We're investigating reports of audio issues on PS5 currently, but don't have any workarounds or solutions to recommend for the time being. Appreciate your patience in the meantime, and sorry for the trouble!

[atomic glade]

No problem! Just wanted to make sure you guys were aware assuming it really was a bug. Glad to hear you guys are working on it. Please let me know if there’s any way I can help by sharing setup details etc. Is there a blog or Twitter I should follow or more formal big report I should create in the mean time?

[sharp narwhal]

You can use the contact form at supergiantgames.com/contact if you'd like - we'll get back to you when there's a fix.

[atomic glade]

Awesome. Huge thanks to you and everyone on the dev team for an amazing game.

[stray elm]

Heyo! I'm sorry to hear about the flickering and color issues. Could you also send this to the devs directly through their contact page? That'll be easier for them to keep track of than a message here.

https://www.supergiantgames.com/contact/

[fathom fractal]

||I'm not sure where to put this? I think it's tech support thought I don't know. Anyways, long story short, everyone in the codex has max nectar hearts, asides Dusa despite having been given max nectar and ambrosia. I know there's an event where she talks, asks to speak privately and gives back the ambrosia, but after 30+ runs it still hasn't triggered. At first I thought it was cause of some dialogue backlog, so I talked to every character a ton. Now they're all saying their generic filler lines (meaning as far as I can tell all the dialogue relevant would have been exhausted) including Dusa herself. Is there some sort of trigger to prompt her talking to you?||

Spoilered in case that's not allowed here

[modest portal]

So I am having a game issue. ||I have completed the game (Credits Rolled) and have gone through 22 runs. However, the administrative chamber will not unlock for me. I have not had a prompt to sleep a 2nd time || Have I just not done enough runs?

[stray elm]

@fathom fractal @modest portal What platforms are you two on?

[modest portal]

Xbox Series X

[stray elm]

When you say "22 runs" do you mean escapes, or attempts?

[modest portal]

attempts. It is what the water in Zagreus's room says.

[karmic flint]

dusa is hot

[stray elm]

Alright--most likely, you just need to play a bit more. 22 runs isn't very far into the game, in terms of overall progression

[robust basin]

Agree 👍

[karmic flint]

Yes

[fathom fractal]

PC

[stray elm]

Alright. Most likely, it's due to some sort of missing hidden requirement, or just poor RNG--so far, I've seen very few true dialogue bugs. That being said, if you'd like, you could send a report in-game with , and include some form of contact info so the devs can get back to you.

[fathom fractal]

Does anyone happen to know what the hidden requirement might be? I really can't think of anything I haven't done. I've exhausted everyone else's dialogue and bought all the story contracts from the shade

[stray elm]

Nothing that I know of, there's nothing mentioned on the wiki beyond "some time later"

You could also try verifying file integrity, that may help

[sleek fossil]

hello,i lost my 7 hour hades save file which u might think its not too much for you but it is for me 😄 What can i do ? It looks i still have it in my documentary because i create only 1 profile,but when i logged today game shows none which want me to create save file but i still my profile1 in documentary.What can i do ?

[stray elm]

Hello! What platform are you on?

[sleek fossil]

Pc

i already take down hades in the game in two hours so im way better position then before so you can ignore my question 😄

lobby not even opened yet lol 😄

[stray elm]

Mmkay! Best of luck, then!

[deep drift]

Was wondering if there was a fix for progress not being accounted for? For instance, I have definitely caught almost all the fish, but only 5 are showing up in the compendium?

[stray elm]

What platform are you on?

[deep drift]

PC, via Steam.

[stray elm]

Mmkay. I haven't heard of this particular issue before, so I don't have a specific fix for it. I'd suggest verifying file integrity, and if you could get a screenshot of catching a fish, and then it not showing up in the Codex, that would be helpful

[pliant ocean]

Hey guys I need some help

[stray elm]

Heyo! What's up?

[dark lava]

Hi guys i enabled cross-save on switch but i can’t find the save file in my steam game, is there any option i need to enable in steam?

Thx👀

[stray elm]

Heyo! There shouldn't be an extra option needed, though you may need to adjust some settings.

To start—have you synced and quit from the Switch?

I'm heading off to sleep pretty soon, so I'll leave you with some other things if that doesn't work:

• Ensure your Switch time/date is synced
• Launch Steam as Admin
• Whitelist Hades through your antivirus and/or Windows Controlled Folder Access (instructions in #h1-tech-fixes )

[dark lava]

yes

i’m trying to open steam as admin

will it differs if the steam on mac?

[stray elm]

Hmm, that would probably be different, yeah. Apologies for not checking first, this issue is almost exclusively on Windows.

[dark lava]

oh thx i’ll try again and if it don’t work i’ll try it on windows, good night

[stray elm]

Night! One of the devs may be available while I'm off, or Tiank may be able to help, depending. If not, I'll have some time to check in in the morning Best of luck!

[crude acorn]

@dark lava hey, let me know if you still need some assistance 🙂

[dark lava]

Yes! I tried on Windows and, still won’t work. it says i could open hades on directX vulcan or 32-bits? this don’t matter does it

[crude acorn]

no, that should all work

do you see your saves here if you login? https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[dark lava]

yes, i see my saves here

[crude acorn]

that's great, it means that your Switch saves got uploaded to Steam

[dark lava]

Yassss!😆

[crude acorn]

if you check the Documents\Saved Games\Hades, what files are there?

[dark lava]

like this i guess..?

in the content/game i’ve got

[crude acorn]

hm, this looks like the path where your game is installed

Saved Games are in the Documents folder

[dark lava]

oh i did not find any save files in the hades folder under document folder

i guess it should be some setting under steam and i cannot automatically upload or download the save file?

[crude acorn]

you can try going to Steam Settings > Account > Beta participation > Change > Steam Beta Update

and let it update and restart

[dark lava]

will do updating now😆

[dark lava]

Thx it worked!

Thank you!!!

[crude acorn]

@acoustic berry@frosty tiger@blazing fjord@analog pelican Share Play should be fixed on PS4, let me know if you still have issues

[acoustic berry]

I'll be sure to check later tonight, thank you for the update!

[analog pelican]

Thank you! Will try soon!

[woeful sequoia]

Is the sound effect problem of the PS5 version unresolved?

[stray elm]

Last I heard, the devs are still working on the issue.

[woeful sequoia]

Ok
Thanks

[acoustic berry]

@crude acorn I can confirm share play does work on ps4 now. Thanks again for the help!

[frosty tiger]

My saved got deleted on xbox game pass version after a crash

Nvm they returned after a relaunch so that's weird but that gave me a panic attack there

[uncut coyote]

Please, game os crashing after cerberus allows the passage! I already have started a new save, and the problem continues! Xbox one! Anyone got the same issue?

[stray elm]

Heyo! I'm super sorry about the crashing/save loss. Could you make sure your game is fully up to date? If it's not, that may help.

[rugged pulsar]

Hi so when I tried to play Hades again now my game is stuck on the start loading screen. After pressing a button, the music simply continues to play but the game won't continue. I'm playing with the Xbox game pass on PC and I think I have tried every fix I could find. I've tried reinstalling, running as admin, deleting saves, nothing works. I'm just going mental at this stage, considering that I've been playing this game for the last 4 days and loving it.

The only difference is now I tried to run the game with a controller plugged in, and I think that caused the issue

[twin otter]

I don't know if this has been asked before but is there a way to play hades in windowed mode?

[rare light]

Hello. I'm playing Hades on Switch, and when I use the "gun", I can't manually reload with the button R. I dunno if I'm missing something or if it's an actual bug ?

[blazing fjord]

Less go

[placid vessel]

It’s referring to clicking in the right stick. I would highly recommend you remap it to be click in the left stick instead

Reason being you don’t need to take your right thumb off the abxy buttons

[stray elm]

You can turn off Fullscreen and borderless modes, which should have the same effect

[stray elm]

Heyo—when it gets stuck, do animations freeze or does the game just not move to the next menu?

[blazing fjord]

Bro?

[stray elm]

I've heard reports of some achievements being delayed, so far they've all unlocked within a few days/restarts of the game

[jade otter]

Hey 👋 😂

[stray elm]

According to one Microsoft support page, it may be up to 72 hours in extreme cases ^.^" I know it's not ideal, but as far as I've heard they will unlock after the delay. If they don't, please do let us know so we can investigate.

Sure thing! Thank you for understanding

[chrome hound]

Minor bug that's been around for a while (Switch): when court session starts at the House, sometimes Hades' model is stuck at the writing animation, and would suddenly jump to the sitting-back pose without the transition. I want to say it's linked to being in a menu or talking to someone when session starts, but haven't actually paid close enough attention to be sure.

[cyan sierra]

anyone knows which one is the save file for Hades? I'm in the saved games > Hades folder, but not sure which file to get

I guess its the Profile1 file? but do I need all those .sav.bak files as well?

[stray elm]

Profile1.sav is your primary save file

In this case, it's just Profile1, since it's not displaying all file extensions

[cyan sierra]

yeah I downloaded SPSS, and now it shows the file type as that, but it still works as sav

what are the other profile.1. sav.bak files for btw?

[stray elm]

They're regularly updated backups, in the event of your save being corrupted

Which doesn't happen very often anymore, but was more of an issue at one point

[cyan sierra]

ah. I see

thank you

[stray elm]

Sure thing ^.^ Best of luck!

[blazing fjord]

Less go too bro

[stray elm]

(I'd appreciate it if you could move to #off-topic-discussion instead of the tech support channel, please )

[rugged pulsar]

Hi Swan, the game just does not move to the next menu. I can hear music and see animations moving.

[stray elm]

Mmkay. And you've both with and without controller?

[rugged pulsar]

Yip just tried both again

[stray elm]

Alright. The fix I would usually suggest here is setting some of the launch options that are available, but that can be a bit of a process at the moment with the GamePass version. The devs are working on a more straightforward method, but I can link you my workaround in the meanwhile if you'd like to try it.

[rugged pulsar]

Yes please

[stray elm]

You can follow the steps here, replacing the launch options I mention with /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

https://steamcommunity.com/app/1145360/discussions/1/3038228110737012239/

There's an additional comment from someone else about a variation of what I suggested, so if mine doesn't work feel free to give that a try (and definitely let me know if either one works )

.
If you're able to set launch options but those don't change anything, I have a couple others that might

[rugged pulsar]

Ok so after finally gaining admin access to the folder and editing the target to :

"C:\Program Files\WindowsApps\SupergiantGamesLLC.Hades_1.0.38196.0_x64__q53c1yqmx7pha\Hades.exe" /AutoDetectLowResAssets=false /UseLowResAssets=false

It is still stuck 😦

[stray elm]

Ah, that may be because you're using those launch options instead of the ones that I put here ^.^"

And your target may not be exactly the same—make sure to only add on to the end, not change the the rest of it

[orchid mortar]

Hi. I have a problem. I didn't give poseidon any nectar as I didn't know how it works. I noticed that I can't have poseidon boon now to even give him first nectar to have keepsake. I think that after demeter appeared I can no longer meet poseidon. Is this issue known? I just finished like 10th run trying to find poseidon, no results...

[rugged pulsar]

My bad. So i did change it to "C:\Program Files\WindowsApps\SupergiantGamesLLC.Hades_1.0.38196.0_x64__q53c1yqmx7pha\Hades.exe" /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

[stray elm]

It's most likely just poor RNG, unfortunately. The game randomly selects a few gods for each run

[rugged pulsar]

And it still results in the same issue

[orchid mortar]

So gods per run are pre selected for whole run yes? As I was like avoiding boons from new gods to make place for poseidon

[stray elm]

Yes-ish. I believe there's a wiki page that goes into more detail on it, if you'd like. I can pull it up in a few, or @faint jewel may know which one it is

[stray elm]

Alright. And just to confirm, you're trying to play with mouse & keyboard?

[faint jewel]

Don't recall the article on wiki on that, but this post explains quite well, I'd say: https://www.reddit.com/r/HadesTheGame/comments/jeylzz/question_about_mechanics_4_gods_per_run/

Alternatively, it'd be good to ask in #h1-builds-and-combat as folks there would have the best knowledge in this area.

Also, when it comes the Poseidon, there is one scripted event that guarantees he will appear at a certain point at the start of the run, but I don't remember if you can gift him Nectar then (you should though). Basically, keep playing and he will appear eventually 🙂

[rugged pulsar]

Yes but want to try my controller now

[stray elm]

A thought I just had—are you launching it using that shortcut specifically, or something else?

[rugged pulsar]

Yes I am, why?

I use the shortcut generated from the install path

Correction, the shortcut I created from the install path after having gained admin access to the folder

[stray elm]

Mmkay. You can try adding the launch option /UseMouse=false, that may work (and change to true if you want to use keyboard and mouse). I can also get on my computer in a little bit and see if I have anything else in my notes.

[rugged pulsar]

Hi Swan unfortunately the issue persists

[stray elm]

Drat, okay. I'll be on my computer in maybe 10 minutes, I'll check and see what else we can try

[ebon garden]

Hi, having a problem with game resolution. My monitor is 25601600, when I set the game resolution at 25601600, it will have black bars on top and bottoms. They can be removed when I try 2560*1440 but the game will be stretched. My other games works fine on this monitor 😦

[stray elm]

(you can use \* to have it not do formatting, or use x in place of *)

[proven peak]

this isn't anything really relented to tech issue but is possible to play this game with one arm or have auto aim on mouse and keyboard. I have kinda lost the use of 1 arm

[stray elm]

The game's aspect ratio is locked to 16:9, which means that a 16:10 monitor will have those black bars to prevent stretching

[stray elm]

Heyo! I definitely know that some people have, though I believe they used controllers for it.

[ebon garden]

So there is no way to change it in the profile? guess Im gonna stick with that for now. (was confused why my numbers are italic lol 2560x1600)

[stray elm]

There is no way to change the aspect ratio, no. So with a 16:10 monitor, the game will either have the small black bars or be stretched. Hopefully they aren't too distracting ^.^"

[stray elm]

Hello! Sorry for the delay. I'm unfortunately not seeing anything else that we haven't already tried. Could you send an email to [e-mail] describing your issue, and also include your DxDiag (instructions for that are at the end of #h1-tech-fixes )? Hopefully one of the devs there will be able to identify the issue and help resolve it.

[proven peak]

i can map the gaming aspect but not the menu selection if i play with a controller i still need to press A and B to select and leave the menus.

[stray elm]

Are you familiar with the Twitch streamer/YouTuber halfcoordinated? He has a video on Hades that may be useful. (warning for some potential minor story spoilers)

https://www.youtube.com/watch?v=wPDYxS0B8ao

[young grove]

My brother is saying that Hades doesn't pause when the controller disconnects on Xbox Series X. That has to be a bug, right? Going to try and confirm that behaviour myself in a while.

[stray elm]

I have seen that mentioned once or twice, and I believe the devs are aware. I'll check in about it next time I talk with them

[young grove]

Thanks.

[proven peak]

@stray elm would be easier to have the same mapping for the menu that i have for gameplay its what am tring to say is that possible :/

[stray elm]

Ah, apologies for misunderstanding. There is not an existing way within the game, but the modding server (pinned in #self-promotion) may be able to help you. It's also possible you could make it work with an interface that takes in controller input and allows you to remap it before it reaches the game

[tawny marten]

Hi, I’m playing Hades on switch and pc with cross save and I have encountered two issues on pc:

• Steam achievement about gift from npc (memento in italian) doesn’t unlocked even if I have unlocked and levelled max all
• weird green and purple line / outline texture, even after verifying local files and reinstalling ( playing in Linux through proton)

[stray elm]

Heyo!

The green and purple lines are a part of the game's art style, and just aren't as visible on the Switch

Which specific achievement didn't unlock?

[tawny marten]

Oh, I’m glad that isn’t a graphic problem thanks, now I send a screenshot about achievement

[stray elm]

How many keepsakes do you have?

[tawny marten]

All until Persefone and all minion

[stray elm]

There is a hidden 25th keepsake, which I'm guessing you still need to unlock

[tawny marten]

No ahaha, I’ve had spoiled this thinking there is a problem with cross save and steam achievement

Thank you for help 🙂

[stray elm]

Sure thing!

[tawny marten]

So I can assume there is no problem with cross save and steam achievement right?

[stray elm]

There shouldn't be, no ^.^

[tawny marten]

Ok thank you

Last thing that I’ve noticed is the bad audio mix volume in switch version, is also present on pc but it easy fixable tuning system audio

On switch seems good only with headphones, without it volume is too low, resulting difficult tuning audio settings keeping all part with good volume

(Switch lite so no dock mode)

[velvet dove]

Hey, im playing hades on game pass and im loving it , but i like to have my games on steam, can i take my save file and use it on the steam version if i buy it?

[stray elm]

Officially/directly? No.

Technically? Yes: https://www.reddit.com/r/HadesTheGame/comments/p30gsg/it_is_possible_transfer_saves_to_xbox_if_you_have/?utm_medium=android_app&utm_source=share

[opal spear]

So uh I've found an issue that I don't know if people are aware because it's hard to notice if you're not paying attention but.

Exagryph is missing a dash attack animation. It looks like Zagreus is shooting a bullet from his hand.

I don't know if that's just me or something with the game settings or if it's lacking the animation entirely, but I thought it best to make it known here.

[stray elm]

What platform are you on?

[opal spear]

Steam.

[stray elm]

Could you try verifying file integrity?

[opal spear]

Do you think I need to verify integrity

[stray elm]

Hahaha

[opal spear]

Give me a few seconds and I'll come back to this.

Still no dash attack animation.

[stray elm]

Mmkay. Could you report that with , ideally during the missing animation? I haven't paid close attention myself, might test on my end at some point as well

[opal spear]

It's difficult because the time window to pull it off and I use a controller nanxkdjbaeabx

I'm trying-

[stray elm]

No worries if you can't time it, the report itself is still helpful

[opal spear]

I managed to capture it.

[opal spear]

So yes I was still writing it trying to come up with the right terms and context and such-

Do you think I put enough detail?

[stray elm]

If you didn't already send it in, that's definitely enough detail ^.^

[opal spear]

So I'm testing it right now.

It looks like that bug is only on the Aspect of Zagreus.

Because it is absent on the Aspect of Eris.

[steady horizon]

Apologies if this has already been addressed, but there seems to be a layering issue with the ice crystal cast (equipped with the fire-at-Zagreus boon) and the satyr dungeon. The background renders on top of the crystal. I've reported with F10, but without the correct screencap (forgot about F10 while I was playing). Thank you.

[stray elm]

I've seen this a few times, but thank you for the report!

[trim stump]

Hi, not sure if this have been picked up before but I'm having a slight issue with data syncing between my Series and Xbox One.

My Xbox One doesn't bring the latest data when loading the game, its behind by a few hours. The other day it was behind by a few days, just wondering if this is something I could resolve?

[stray elm]

Could you make sure your system date and time are synced on both devices?

[trim stump]

They are both set to auto time, not had any issues with any other games but I'll check now
Yeah the times are autoset and correct

[stray elm]

Are you making sure to sync and quit when you're done playing?

[trim stump]

On Xbox I'm not aware you have to sync the data yourself? The game does that automatically no?

Part of the whole Xbox cloud storage

[stray elm]

Yes, but if you don't close the game when you finish playing, I don't believe it will sync to the cloud. That's how it works on other platforms, at least

I don't know exactly how the setup works on the Xbox, unfortunately, so that was more of a guess

[abstract apex]

is there a way to get nectar out from in a wall?

[stray elm]

I'm not sure what you mean?

[abstract apex]

got an epic premium vintage in like room 9 and the friggin juice is stuck in the wall, can't pick it up

lowkey tilted

[stray elm]

Ah, hmm. What platform are you on, and are you able to select Quit?

[abstract apex]

switch, gimmie an eternity to transfer the screenshot over

will quitting reset the room?

[stray elm]

selecting Give Up will reset the run, with Quit it will depend on where it saved

[abstract apex]

I'll try quitting, but if that doesn't work I'm never speaking to dionysus again

[stray elm]

oof xD

And sorry about that happening--it must've been right on the edge that it dropped, so it slipped out of bounds

[abstract apex]

RIP, it sunk I guess

dissapeared, maybe patch that lol really crap

[stray elm]

Yeah, I'll make sure to bring it up

[trim stump]

Right okay, don't think I actually quit the game after playing. Will try these and see if it works. Thanks

[fathom walrus]

So I've got Artemis attack and passion dash, then heart rend. Then resist attacks from Athena and ravenous will from demeter. Nemesis sword lvl1 extreme measures 1. Cleared survive 45 sec encounter, touched infernal trove with 100 darkness. Right after hades' line the game crashed. Normal ps4.

All that in tartarus

[faint jewel]

I believe the devs are aware of such crashes and are working on the solution, in the meanwhile, you can try closing and restarting the fame after playing for more than 3 hours if that was the case here. Also, make sure your game's version is 1.38203.

[fathom walrus]

oh yea definitely

i was playing for like 6 hrs before that happened

it was 1,38something i dont remember

[granite flame]

I ran into a glitch on PS5 last night. Got to ||Greece and went to watch the sunset||, left it on that screen for a second and maybe wiggled the joystick randomly a bit, and Zag vanished and I wasn't able to exit the ||sunset view ||or move at all. Forgot to clip it sorry. Fixed by quitting and reloading, just figured I would mention it!

[white belfry]

Are the developers aware of the audio issues on PS5. The games audio mix can become distorted / stutter during runs. Also very noticeable on the game start screen. I hit this today during my last run, after entering a new room in Elysium my master audio mix started stuttering and distorting, wasn’t even fixed with a restart.

[magic falcon]

I heard that Hades was made with 2d rendered sprites, but hey! When I walk beside the bottles, there is obviously realtime light emitting! Is this special ability of SuperGiant engine? Love to know.

[stray elm]

Heyo! Sorry for the delayed response. The devs are aware of the audio issues and are investigating them. Thank you for the report!

[stray elm]

Heyo! While I don't know all the technical details, I do believe it is something the devs have set up in their engine, something with how their object colliders work

[outer ivy]

Anybody ever have their steam controller button send you to a crash report form and then continue on as if nothing happened after you submit or dismiss it? Every time I hit the B key. Happened a couple hours into playing without any incident and now it's just the new normal despite a lot of fiddling and such. Just curious if this is a new thing or if a remedy might be floating about

[stray elm]

To make sure I understand correctly—when you press B on your controller, it pulls up the bug report window?

[outer ivy]

Yeah in the log file the crash is coming from it trying to pull up a .png or something that doesn't exist.

I hit B on my steam controller which is bound to U and it dumps me to a separate window for a crash report. I submitted one explaining what happened the first time but after that I just dismissed them, either way once I either submit or dismiss then the game resumes on as if nothing happened. If I try to tab back to the game when the crash report is up however it's unresponsive.

I've verified files, restarted the game, the controller, and my computer as well. I've remapped all the keys in the steam controller using various profiles for all the different settings. Rebinding the key in the game also doesn't do anything.

[stray elm]

...huh, okay. To be clear, that sounds like the bug report window (slightly different from a crash report), which normally comes up by pressing

Are you using Steam's Big Picture Mode?

[outer ivy]

I've tried both in and out

[stray elm]

Aight. Could you try setting the launch option /AllowControlHotSwap=false ? That might help, though I'm not sure. Haven't come across something like this before

[outer ivy]

Yeah let me try that real quick, one second

produced no results dang

It's a weird one, that's for sure lol

I can paste the relevant info from the log file if you want

it's 3 lines

2021-08-28 00:37:19 [MainThread ] windowsfilesystem.cpp:209 ERR| Error opening file: C:\Program Files (x86)\Steam\steamapps\common\Hades\Content\Game\PauseScreen.sjson -- rb (error: No such file or directory)
2021-08-28 00:37:19 [MainThread ] world.cpp:1593 INFO| World::Stop()
2021-08-28 00:37:21 [MainThread ] windowsfilesystem.cpp:209 ERR| Error opening file: C:\Program Files (x86)\Steam\steamapps\common\Hades\Content\Game\KeyMappingScreen.sjson -- rb (error: No such file or directory)
2021-08-28 00:37:25 [MainThread ] app.cpp:648 DBG| CheckBugReporter: screenshot was requested

Oooh I just thought of an idea

[stray elm]

...weird

As another thing to try, could you exit to the main menu, go to Documents / Saved Games / Hades, then backup and delete Profile1.sjson and Profile1.crtls ? Then open your save back up and try again. (If you're not using save slot 1, use the number appropriate to your slot)

[outer ivy]

gonna try it

I think I know what's happening but I don't know how it happened

It's looking for all the jsons in base hades game folder instead of where they are natively

Like I said this just started happening after a couple hours of playing and now it's just always happening and I'm unable to use that key. I wonder what could have caused that to happen mid-play

Well I'm gonna give up for the night because this thing just prison shanked me. Really thought I was gonna have it fixed by copying the jsons over and now the log file just looks like this

38 [MainThread ] launchscreen.cpp:667 DBG| Launch took 3.478611 seconds
2021-08-28 01:26:42 [MainThread ] app.cpp:648 DBG| CheckBugReporter: screenshot was requested

Nothing, nada, zilch. It's just a ghost in the machine and I'm off to go let it haunt my dreams instead of suffering it longer into the night. Appreciate you bonkin heads with me while I fiddled with it

[stray elm]

Sure thing, sorry we couldn't get it. When you next take a look, I'd start with the files I mentioned above, and let me know if that does anything

[lofty hill]

I got it now. Thanks! I forgot my past runs.

[languid crypt]

Hey!

I have a pretty serious issue with Hades, for some reason it seems like my graphics settings are reverted once I exit the game. I have the game on PC with Xbox Game Pass. Anyone got a solution for this?

[languid crypt]

Tried to adjust stuff in my 3rd party antivirus, but it didn't really solve the problem. Windows Security is probably not the problem, cuz I don't think its even on, so I'm kinda out of ideas.

It looks like only graphics settings are affected, cuz saving works fine I believe.

Anyone? This is damn weird.

It looks like I don't even have a folder for the game in Documents, which is weird, but it's probably because I have the game on Game Pass.

[molten moth]

Switch version here: Headphones (KZ-ZSX) never a problem with other games, but Hades to maximum volume (both Switch system and game system) is like a normal volume, if i put the volume to medium, i can't hear almost nothing. Solutions?

[stray elm]

Heyo! I'm sorry to hear about this issue. Which settings specifically are getting reverted?

[stray elm]

Hello! You could try uninstalling and reinstalling, that may fix the issue.

[languid crypt]

@Swan That's also weird cuz I'm not sure. The game just stutters, then I change the resolution, change it back, and the game runs smooth afterwards.

So it looks like the game remembers the settings, I just gotta "remind" it every time I launch it by changing something I guess.

Sadly I can't even fiddle with the config file or something, cuz the Game Pass files are just weird

iirc I had a similar issue with another game earlier, but I'm not sure how I fixed that... removing the read-only stuff from folders might help, but I couldn't do that, probably because of Microsoft's weird way to store files.

I tried so many things to fix this, but somehow the issue persists.

[stray elm]

Alright. The devs are currently working on implementing a way to set launch options, similar to how the Steam and Epic Games versions work, and I'd guess that a couple of the launch options might work to fix the issue.

In the meantime, there is a bit of a workaround I found for setting launch options that works most of the time, which I can link if you'd like to try it out.

[languid crypt]

Well, if you think launch options would work with the Game Pass version, then sure, I'd like to try it.

I should totally buy the game on Steam though, but I'm not sure I can transfer my save between the platforms, so yeah... this sucks. 😄

[stray elm]

You can :3

https://www.reddit.com/r/HadesTheGame/comments/p30gsg/it_is_possible_transfer_saves_to_xbox_if_you_have/?utm_medium=android_app&utm_source=share

This works both ways

[stray elm]

For launch options, I describe how to do so in this Steam thread. There's also a reply from another person who figured out some more details that may help.

https://steamcommunity.com/app/1145360/discussions/1/3038228110737012239/

[languid crypt]

Thank you, I think I'm gonna try the launch option first. I wonder what commands would fix my problem?

[stray elm]

I'd start by trying one that sets the resolution--/X=1920 /Y=1080, replacing with your preferred resolution if it's different

[languid crypt]

The resolution is okay, I think the other options need to be forced somehow

[stray elm]

Mmkay--could go with /UseNativeGaInput=true /UseNativeGaInputNoControllers=false, that one is a bit of a catch-all for issues

[languid crypt]

I think I managed to "own" the WindowsApps folder, but for some reason I still can't edit the Target field

[stray elm]

did you try the steps suggested by Dravic to create a new shortcut on your desktop?

[languid crypt]

Oh, gonna try it... 😄

[stray elm]

no worries haha

[languid crypt]

Sweet, I can edit it now... should I put the original content there between quote marks or just paste the stuff?

[stray elm]

just add in the launch options, don't change what it automatically created

[languid crypt]

Stuff added. So, should I just try the game now without the "resolution trick" and see if it runs smooth? Or should I "remind" the game first with the trick?

Ok, tried without adjusting the resolution and switching back. It worked fine for a while, then the stuttering/slowing came back.

Then tried with the resolution trick, issue still there. I even got some kind of error and the bug reporting window popped up.

Do you have commands to force the graphics options on the game somehow? 😄

[stray elm]

Not certain if these are what you're looking for, but yes: https://steamcommunity.com/app/1145360/discussions/2/4747300038115249105/

Just to make sure, you're putting a space between the last " and the launch options, right?

[languid crypt]

I dont have quote marks in that field, so it's just one text with spaces

In the Target field

[stray elm]

Aight

[languid crypt]

Do I need quote marks? 😄

[stray elm]

As far as I know, the Target field should automatically have quote marks around the file path

[languid crypt]

I'll add them and have another try

Well, bug reporter, game crashed

yay 😄

Do you have commands to adjust the actual ingame options under the Display menu?

[stray elm]

which options specifically? The launch options only apply on startup, though they should override previous settings

[languid crypt]

Well, basically everything besides resolution... or we could force everything

[stray elm]

for fullscreen, you can add /FullScreen=false (or =true), and borderless is /NoBorder=true (or =false).

[languid crypt]

Looks like the quote marks disappeared though

So I dont think I need them here

Which one is the proper fullscreen? true + false?

[stray elm]

Setting it to true means the game will be in fullscreen mode

[languid crypt]

Tried a few combinations, probably 4, none fixed it, so it's probably not that option

[stray elm]

Alright. I'm not totally sure what else I have to fix it, unfortunately--could you send an email to [e-mail] , describing the issue and what we tried? And also include your DxDiag ( https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe )

[languid crypt]

Wait, is there a launch option for vysnc?

*vsync

[stray elm]

Not that I'm aware of

[languid crypt]

Maybe there's a general launch option for vsync that I can use?

[languid crypt]

Holy moly, I think I fixed it

Used the /UseSwapEffectDiscard=true launch option and it ran smooth without changing the resolution and changing it back

What does this launch option do exactly? 😄

[stray elm]

that's one of the ones I know the least about, actually ^.^"

My guess it it's something about how VFX are loaded?

[languid crypt]

It's so weird, cuz I don't think the actual graphics were the problem here

I mean textures, effects, etc.

Can you maybe ask one of the developers what is this launch option exactly?

It's cool that it apparently fixed the issue, but I hope it did not screw up the image quality 😄

Oh and btw thank you for the assistance, you were actually very helpful.

[stray elm]

Sure thing! I'm glad we were able to get it to work. Best of luck!

[umbral walrus]

Hi! I discovered a bug in the House contractor. When i bought the sighil or something like that, i dont know how its called. The thing on the back of the Administrative chamber
I heard Nyx speak and saw a dialog bubble
and she wasn't there
I think that shouldn't happen
Wanted to drop this just in case it helps! good luck c:

[stray elm]

Heyo! Thank you for the report. What platform are you on?

[umbral walrus]

PC

[stray elm]

Mmkay--could you also report that in-game with ?

[lament ginkgo]

i have a question ive been wanting to see if i should connect my controller to the pc for a while now and am holding off because of how the aiming would work on controller should i switch?

and is it possible to connect my ps4 controller to my laptop?

[faint jewel]

It is a personal preference when it comes to playing on controller, however, it is advised to use it in Hades. You can toggle auto-aim in settings, which will automatically lock on the nearest enemy. And yes, you should be able to connect your PS4 controller to your laptop, however, if it is wireless, then make sure your laptop has bluetooth (it should) so that you can connect that way.

[frosty tiger]

is there any way to make the game fit my tv

the game is too big and i cant see any of the items i have

[stray elm]

What platform are you on, and what's your TV model?

[frosty tiger]

xbox

its a samsung if thats what u mean

[stray elm]

Mmkay. I don't know where you'd go to adjust this setting (probably a button on the side of the TV, or if you have a remote that came with it), but you could try adjusting the setting called "Overscan", that may fix it

[misty bison]

Hi i lost my save, and already tried recover but i don't make it , can help me ?
(English is not my native language, so sorry if i write something wrong)

[stray elm]

Hello! What platform are you on?

[misty bison]

Pc

[stray elm]

When you tried renaming the files, did you close and reopen the game between changing the filename?

[misty bison]

yes

[stray elm]

You need to keep the game open, otherwise the cloud will reset it. You can reload your changes by closing and opening the "Play" menu in game

[misty bison]

in the steam still appears some thing i done in a achievements

[misty bison]

ok

[misty bison]

i will try

i forgot to tell but does not appear the time i played today, only yesterday

then i cant change to save i had

he just gone

[stray elm]

You may also need to follow the steps in #h1-tech-fixes for the game being unable to save, specifically whitelisting the game with your antivirus and/or Windows Controlled Folder Access

And/or launch Steam as Admin

If the game failed to save, there isn't anything we can do to recover it, but we can prevent it from happening again

[misty bison]

"launch Steam as Admin" i already do that , ok i do the steps in tech fixes

[misty bison]

sad

[stray elm]

Yeah, sorry :/

[misty bison]

no problem i lost 10 runs so i really lost time

thanks for help me

[stray elm]

Sure thing! Definitely let me know if you need any extra help with those steps ^.^ Best of luck!

[misty bison]

ok bye

[west holly]

not sure if this is a bug or im just missing it, im on ps4, and every time i come back to the house, the contractor has a notification that theres something new but nothing is new. not really a major bug or anything but still

also ps4 version has a bad habit of crashing during boss fights lol

[fluid wing]

Is it normal if the screen darkens sometimes when I'm running around fighting wretches?

This is for the PS4

also it freezes sometimes