🔌technical-help

[stoic reef]

Yes, mobile uses the hoyoverse accounts to login so if you install the game on mobile you can login on the same account you login with on PC if you're using the non steam version on PC (aka you have your game account tied to a hoyoverse account)

[naive basin]

understood will try it out! sad thing cant duplicate the game anywhere safe to test if much has happened

[stoic reef]

Hopefully. I haven't tested if the hoyoplay launcher will accept a steam installation but if it does work that is how you would make it happen

[naive basin]

all in my hands to try out ! gonna replay after sometime

[stoic reef]

Ok good luck!

[naive basin]

[naive basin]

nooooo..

its there..

[stoic reef]

dang i thought that would work

[naive basin]

xdd

we thought..

i would like to copy it another where but uhh.. am tight on disk space and dont have any other external disks

[stoic reef]

yeah, thats how it works to find installations if you like had it installed on another computer and copied all the files over, but i guess the steam one is just too different or something

but what you could do is uninstall it on steam and then install it in a custom folder on the same drive steam has it on right now

the overall size is pretty much the same for the steam and the launcher versions

[naive basin]

am also tight on internet.. limited internet quota plans..

sad..

[stoic reef]

I see, you can try this then

try coping this file into your hi3 steam folder and then see if hoyoplay will detect it

[naive basin]

if so maybe.. can get the launcher exe itself from anyone

[naive basin]

ohh gonna try it !! thought its the exe itself

here ?

didnt detect as well

[stoic reef]

yup

[naive basin]

lemme restart hoyoplay, it may work

[stoic reef]

and rip, there is one other thing you can try

you can try the collapse launcher from the download pin, it is fine to use and it has a steam to regular version conversion option last i checked so you can try that to use the collapse launcher to convert your steam installation to a regular one, it also is able to manage all hoyoverse games like hoyoplay so if you play any others then that launcher will work with those too

[naive basin]

!!!! thats good

[stoic reef]

also in case it is not, make sure the server in hoyplay is set to eu/na if its set to sea or somemthing else in the upper left corner

[naive basin]

yea thanks for reminding

[stoic reef]

mhmm it has a lot of options, like changing the graphics and stuff outside of game, setting custom fps options, stuff like that and i will stress again that its fine to use, the custom launchers in the pin here are verified fine to use and wont get you in trouble with the anticheat or anything like that

[naive basin]

ohh modded! i remember using these things to get higher fps by lowering graphics more than it can be in game settings and stuff

or changing config stuff if there is

[stoic reef]

mhmm its all in the windows registry which are fine to change, the launcher just takes the manual work out of it

[naive basin]

what to choose

[stoic reef]

Global, both NA/EU are on the global server

[naive basin]

roger

sad.. it cancels itself after locating

screen share is fine ?

[stoic reef]

weird, its still listed on the features list so im not sure why its not doing that, you could always join their discord and ask where the developers of it are on, but i dont actually use or work on the collapse launcherso im not sure why its detecting and then auto cancelling

[naive basin]

sure thing! gonna join their server and ask them out

gonna replay here after sometime

[stoic reef]

ok, best of luck with it! hopefully they can figure it out

[naive basin]

my problem with collapse launcher is solved and wanted to share info here if same happened

i were doofy and chose the collapse folder installer installing in honkai steam game files so it interfaced with it and couldnt be done

[stoic reef]

ah i see, glad it got figured out though and you didnt have to redownload it!

[naive basin]

tysm for you as well, now lets see that linking goes after login in

i can swap betwen steam and collapse client files so i can swap between hoyoverse and steam accounts :D

[stoic reef]

np but like i said it should start a new account if you havent played since 2018, you could try the account retreival in the bottom right corner if you want to try to link your old mihoyo account to a hoyoverse account but tbh the new player rewards are far far better than returnee rewards so you will get a lot more crystals and battlesuits and stuff for starting over

[naive basin]

!!! then gonna do that

and yea.. i forced to do that xdd

dont find my old data

it werent the best but yea ive started again

am playin on right now finishing the tutorial or first act

[stoic reef]

I gotcha, but best of luck with the new account that you can link your discord to!

[naive basin]

the game seems different.. from steam one

[naive basin]

<3

[stoic reef]

different in what way? its the same version but with a different login, if you use controller it might be different defaults until you get to the menu and can change it, if its not that then its probably the graphic settings being default from what you had it last set to

[naive basin]

yea it more like shader compiling is different not just game settings

its more feels like optimised for pc

exciting vibes i get from this

[stoic reef]

ah i see, yeah the shader compiling does happen in the regular version on first startup, theres also some shader settings in the settings that can make it look a bit different

but i do know that the reason the conversion from steam to global works in collapse without having to redownload anything is because the game files themselves are identical so its a different of steam managing the game vs the collapse launcher

[naive basin]

seems like game files sparring xdd

over who has control on the files for his own

[wary temple]

This is CN beta but does anyone knows where to find the error code for the official launcher

[stoic reef]

I honestly wish i had an error code list, it would be so useful. but theres not one publicly available or shared with me so you'll have to contact customer support

[wary temple]

no worries thanks. can't access CS without getting in the game

[mortal zealot]

don't they have the email for CS?

who am i kinding you prolly already know

#how-to-contact-cs

[stoic reef]

for CN beta?

[mortal zealot]

no email for beta?

lemme check

cant you just use the CN or EN email for beta instead?

[stoic reef]

I will say for the purposes of finding out what this error code is, it is universal to any game on hoyoplay, i see other people saying they have it but not what it means exactly so unless they need you to like manually download it or anything, any CS would be able to tell you what the error code means

[stoic reef]

im not sure, beta often has unique and often temporary issues/fixes so they are probably seperate

[mortal zealot]

https://www.reddit.com/r/Genshin_Impact/comments/1i6ptc5/error_909900

I found this on reddit

[wary temple]

:0

[mortal zealot]

for G game

hope it helps

[mortal zealot]

sadly the only real solution here is just install files manually

without hoyo launcher

idk if that available for CN

beta

just a lead ig

[mortal zealot]

ah the link in here only has the files for genshin for manual download, and idk if HI3 CN beta even has a download without launcher

@stoic reef you know smth about this?

[stoic reef]

I dont play genshin.

but i did find that link and look it over first thing. problem with the only solution provided of "manually installing" is that i dont know if the beta CN has a manual isntall link available.

[mortal zealot]

yeah thats where im stuck too

[wary temple]

beta is handled by cn staff in chat groups. I'll just restart

[mortal zealot]

I see

sry for not being of much help

hope it works out for you

[stoic reef]

its ok, we're just captains and sometimes a clear answer is not always available

[mortal zealot]

yeah

[stoic reef]

but while i dont like suggesting this as its less of a fix and a brute force kind of thing, restarting the download or reinstalling it did help a couple of genshin people with that error but im less sure if that was because thats the fix for that error, or if they just lucked out and it worked when they tried it again

[wary temple]

that's why I only asked about the error code. all other issues cannot be solved here

[mortal zealot]

hmm i only found some guy asking a solution for the problem, but nothing about what the error is

nothing too advanced or specific

just a general thing

[stoic reef]

yeah ai just searches publicly available things and then invents a reason for it so its never really that accurate past maybe saving you timme reading a wikipedia article

[mortal zealot]

yeah thats why i didn't bother to share it

there are a few instructions there to fix it

[stoic reef]

but you did share it like i see a screenshot right there

[mortal zealot]

besides the basic 'check your connection and settings' thers this advanced options thing

[wary temple]

I really don't recommend posting AI searches for questions like this unless it links to an official source
I understand you are passionate and trying to help
but we do not need more questiobable source to fact check

[mortal zealot]

thats just the first part, since its a rather big result

[wary temple]

you already shared it...

[mortal zealot]

ah i didn't mean to share it as a fix or something, just for like reference? (forgor the word)

also i dont really wanna share AI results its just that now google searches just give the AI results, which is really annoying

pls no cabbage

[wary temple]

I understand and I do believe AI search is useful. Especially when you forgot how to search for something in particular.
But their generated answers are not. They lie about the gaps in their search

[mortal zealot]

yes

sry gotta go now bye

[glass kestrel]

I tried to login, but it says system busy and then says wrong account/doesn’t exist, but the account does exist because I’ve logged into it before on Hoyoverse. Any ideas on how to solve it?

[stoic reef]

can you log into hoyolab or account.hoyoverse.com with that same account?

and if you cant, do you know your hi3 accounts UID?

if you cant log into account.hoyoverse.com with that same account and stuff like password reset doesnt work then if you know your UID then email customer support (heres their email addresses #how-to-contact-cs ) and they can help find your account. it might be something as simple as you had it on google 3rd party login but thought it was linked to your email or something.

[odd wedge]

If you could login on HoYoLAB, check Battle Chronicles and stuff to see if it's actually associated with your game account(s).

[naive basin]

hello! did hoyolab launcher just updated? and game aswell.. am asking as were messing with game files xd and making sure i didnt mess thing up

were changing files between steam and client to swap between accounts

[stoic reef]

yes hoyoplay launcher had an update, but i thought you were using the collapse launcher to play

[naive basin]

after the update and changing files maybe collapse didnt recognise the update or something.. had to use hoyolab for repair and update then could use collapse peacefully after

[stoic reef]

ah i gotcha, but yes hoyoplay did have an update though those arent very often so it probably wont happen again for a while

[proper sinew]

hi, has anyone else get this error message when trying to open the game? i've tried everything just to fix it but it's not working at all

[stoic reef]

usually restarting your device or closing any process monitoring software (like task manager, processmon, etc) but since that is also mentioning an antivirus, have you tried temporarily turning off your antivirus to see if it works? and if it does work with the AV off then you might need to add hi3 as an exception in the antivirus

[proper sinew]

i don't really have any antivirus downloaded in this laptop

[stoic reef]

is it a windows laptop?

[proper sinew]

yeah

[stoic reef]

then it has an antivirus, windows by default has windows defender antivirus on it

[proper sinew]

ohh

let me check

[stoic reef]

well, its not called windows defender anymore, just windows security

but you might need to turn that off if possible or whitelist/make an exception for hi3

and if that doesnt work then that was everything i could think of off the top of my head so you might need to contact customer support #how-to-contact-cs

[proper sinew]

i have the windows security open, how do i do the latter

[stoic reef]

https://www.airdroid.com/uem/windows-11-whitelist-application im assuming thats a windows 11 laptop, if it is then do methods 3 and 4.

if its a windows 10 laptop then let me know

[stoic reef]

and actually one last thing i thought of if this doesnt work, try running the hoyoplay launcher as administrator or bh3.exe as administrator

[proper sinew]

tried this

[proper sinew]

..also

ive already contacted support prior before asking here

[stoic reef]

im guessing that didnt work? then you'll need to wait for support to reply, theres quite a lot of reasons that error message can happen and you've already tried the common fixes so im not sure what is causing it right now for you

[jovial jewel]

Hi guys where can i download traditional chinese server my account has that server

[stoic reef]

on pc or mobile?

[jovial jewel]

Mobile

[stoic reef]

for that i think you can just get it right from the CN website for hi3, all of the other regions have .apk download links (im assuming you have android)

[jovial jewel]

Where do i get those apk

[stoic reef]

from the CN website for hi3

if you cant find the CN website, then unless the link is different now this should work https://api-takumi.mihoyo.com/event/download_porter/link/bh3_cn/bh3/android_official

[lunar gust]

that is mainland CN

not traditional CN

[stoic reef]

ah i see

is traditional CN the HK one?

[lunar gust]

TW one yes

ig HK also

[stoic reef]

this one then, http://www.mygame.com.tw/MyGameAD/Accept.aspx?P=EFPWR646WA&S=QUNRMMN7HY its the TW/HK one

[stoic reef]

if you havent downloaded it yet, a thousand apologies but i sent you the link to the mainland china server, the one right above is the one for the traditional china server for .apk android

[upbeat coral]

is there anyway to turn off automate characters switching on combat? for example when i use seele it automatically switches to vita this is annoying

[stoic reef]

thats not a feature to automatically switch characters, theres an option to turn their QTE off but that doesnt affect the character themselves being switched in. so it has to be a different button being pressed than you're intending, are you on mobile or pc? if you're on pc are you using keyboard or controller?

[upbeat coral]

pc

keyboard

[stoic reef]

and just to confirm what is happening is that when you go to switch a character a different character is the one being switched in?

like for example if you go to press 1 to switch to the top character, the bottom character (default keybind is 2) is the one being switched in?

if that is what is happening, you can try to repair the game files by running the repair tool both in the launcher and in the bottom left of the login screen, but if that doesnt change anything then you might can try changing the keybinds in the settings to see if its the game or your keyboard acting up.

if its just randomly changing characters without you doing anything at all then try the above again and see if its the keyboard maybe having a sticky key that goes off or if its the game

[glass kestrel]

Thank you so much!

[stoic reef]

np i hope it helped!

[hushed bane]

Is it still pain in the ass to make honkai run on steamdeck without installing windows on it?

[stoic reef]

im assuming you're not wanting to use the steam version so it does require a bit more work to install and use the hoyoplay launcher than just install and click the icon. like at the very least you have to add the hoyoplay launcher as a non steam game. some people say it works though so it does work as far as i know

[hushed bane]

i would use it but i have rad it online that I cant use my existing GLB account with steam for some reason, so yeah

[mortal zealot]

luna im sorry to bother you with this issue again but is there anything at all I can do about the HI3 crash problem, remember it only crashes on sparkle CA
NOTHING else affects it no matter how much more graphic demanding or ram or whatever no matter what settings
sparkle crashes the game even when im playing on freaking 512x460 something resolution with minimum settings and 15 fps cap

and it only started happening since this patch

surely one patch cant change something that ONLY when i try to use one specific skill of one specific valk that the game freaking crashes

i can literally put the game at noraml to HD setting on ANY other valk I have like PAWS or smth and the game is FINE

but sparkle CA just crashes the game and its annoying

even if its a bad hardware issue, why only on sparkle CA and why only in HI3?
I've played wuwa just fine on this PC (although I barely get fps) but the game doesn't crash and is playable

and i believe wuwa is a far more graphically and memory demanding game then HI3

sorry for this rant but i seriously need a solution, its really getting annoying

and just in case someone else trys to help: yes my graphics driver is the latest version(Intel HD Graphics 4600, Core i5 4590 )

this is integrated graphics

I have 12 GB DDR3 ram

again sorry but its REALLy getting on my nerves

also next is sparkle weather

also if it helps: while using trail Vita in horb dkey trail, after Vita ULT in enhaced mode when trying to QTE to badum the game crashed in the same way as sparkle CA no matter the settings/res
QTE to badum works fine without vita, and this is less of a issue since i dont have vita anyway

ig ill just wait now, i hopw i didn't annoy you

[bitter ravine]

repair game files and #how-to-contact-cs

[mortal zealot]

repair didn't work both through launcher and in game, guess only cs left

[bitter ravine]

damn

[mortal zealot]

I alsi tried the collapse launcher repair

also nothing

[bitter ravine]

idk this is a must way... but reinstall?

[mortal zealot]

ugh

[bitter ravine]

imo wait for luna

[mortal zealot]

ig ill do that when its a thurday?

[mortal zealot]

luna the goat

[stoic reef]

yes the steam version does not use the hoyoverse accounts. the game accounts themselves are in GLB but since it auto logs you in with a 3rd party account using your steamID, you cant use your hoyoverse account to log into your usual account

[valid hamlet]

Seems like luna is the guardian deity of this room

[stoic reef]

this is relevant only if we assume every valk uses the exact same special effects, particle effects with the same graphics package, etc

best guess i have is that its using something that your gpu drivers dont have the ability to do, or do so so inefficiently compared to other things that your underspec device cannot handle it. but considering that you've already tried a low resolution its probably the former.

please dont bring other games like hsr, wuwa or genshin into this, even between hsr and hi3 and genshin they are made by different teams, with different processes and should be considered totally different games as far as what they actually ask your computer to do. the fact that others work is also honestly irrelevant, having a similar art style doesnt really mean anything tbh. if your core issue is that your drivers are from before hi3 even initially released in CN then its a miracle imo that any of the games you mentioned including hi3 run at all, let alone usually stably. but i already suggested everything i know to alleviate the symptoms, but the answer is still the same as the previous handful of times we talked about this which is that with an under spec/old device even if the game runs i cannot guarantee its stability.

sorry that i dont have anything new for you to try, but technically speaking the game shouldnt even be running and you're already doing everything i can think of to make it less bad when the main issue is that your gpu drivers are almost a decade old iirc

imo with the hyper specific things crashing it, its because the game is doing effects that your gpu just does not know how to deal with in the slightest because it hadnt been invented yet

[obsidian quest]

anyone know how to set this is esc

[stoic reef]

esc is already the pause button by default if you go to the menu tab. in stages it is the stage pause button and on the menus it is the back button

[obsidian quest]

cant change it bac

[stoic reef]

its not grayed out, it should if you click on this part it should then take the next button you push as the keybind

if nothing happens when you try that try restarting your device

[obsidian quest]

cant find what esc is even maped to

[stoic reef]

while i check a few things can you restart your device (not just the game) and try again to change it back to esc?

if that still doesnt work you can always click reset settings to default at the bottom to reset just that section

[mortal zealot]

so assuming thats the case, ig they added some new effects for sparkle or something since it was working perfectly fine before this patch?
anyway thanks and sry for all the trouble

[stoic reef]

mhmm its either that or a bug, but CS will tell you that when they reply if it is a bug for this patch

[mortal zealot]

so whats the chance its just a random bug that the repair cant detect

[stoic reef]

if its a bug, repairs dont detect those

[mortal zealot]

ah

[stoic reef]

repairs detect broken files, not bugs

[mortal zealot]

welp then ig i have to wait for hoyo to fix it then, if it is a bug

thnx again

[stoic reef]

yes if it is a bug then they will have to patch it, but you're also the only person thats reported that this patch so idk if it is one or not

[bitter ravine]

wow the only char from hsr broke the game

[stoic reef]

maybe, or at least they broke their game, sparkle works fine in mine

[bitter ravine]

[mortal zealot]

maybe its bug + bad hardware?

[cosmic lion]

its most likely hardware imo, games/engine/shaders... are optimized for modern hardware, so they don't take in count how a feature can work on below min specs systems, and like any other live service game, an "optimization" for new hardware can make old one break (iirc they fix some animation issues with sparkle this patch, but that fix probably break it for your system)

your only option is to talk to cs and inform about the issue, if the devs find a way to make it work will get fix, if not, time to get a new device, (or cross fingers and probably get accidentally fix in the future if they change something and make it again "compatible" with your system)

[cosmic lion]

[stoic reef]

i would need confirmation that it is a bug first to say that. I personally dont think its a widespread bug at least since no one else has reported it but you never know. CS can help with that question

[mortal zealot]

hmm

ok ig

[stoic reef]

hope everythings going ok for you

[knotty walrus]

Is anyone having issues logging in on the mobile version of the game?

[stoic reef]

no, if its just spinning or infinite elevator then its a connection issue #🔌technical-help message

if its stuck at 100% then you just have to let it sit for up to 30 minutes, its uncommon but just happens sometimes

[knotty walrus]

Its not loading anything at all it seems. It's right at the "click anywhere to log in" screen but won't respond to anything there.

[stoic reef]

Ah, for that read this pinned message #🔌technical-help message

[knotty walrus]

Ok thanks

[stoic reef]

Np!

[knotty walrus]

So I did as the pin said and cleared the cache but still having the issue. Hope i don't need to uninstall it.

[stoic reef]

i gotcha, like the pin says if that doesnt fix it then its definitely a connection issue so try the stuff in that pin (for restarting the router, for phone you can put it in airplane mode and then wait 1 minute and turn it off if you're using mobile data)

[knotty walrus]

Thank you, I will troubleshoot. Hopefully it's just because im not in range of my normal router.

[knotty walrus]

It was exactly as you said. Once I switched it from wifi to data it started working so it's just where I am at this moment. Thank you for all your support.

[stoic reef]

ah i gotcha, glad it got solved

[ornate blaze]

Hello, i just want to ask how much storage space is needed in mobile? Im planning to redownload tho idk if my phone can still handle the storage.

[cosmic lion]

#🔌technical-help message

[ornate blaze]

Thank youu :>

[runic swallow]

idk if anyone will help me with this problem but this had happened to me and the window is small and I cant change it

[stoic reef]

to fix that close the game and then hold shift and click start game (while still holding down shift) and after 5-10 seconds (while still holding shift the whole time) a setting menu should come up where you can change the resolution

[runic swallow]

thank you :DDD

It fixed the problem

[stoic reef]

yw!

[mortal zealot]

uh luna, an update on the weird sparkle thingy
i was finally able to go past the sparkle CA animation by pausing the game mid animation BUT when i try to QTE to another valk the game crashes just like b4

i dont even know wtf is the problem anymore

QTE from any other valk is fine

but sparkle? NOOO SHE JUST WANTS TO MAKE MY LIFE MISERABLE

hahh

[stoic reef]

dw she made my life miserable back during the collab days and ever since then

[mortal zealot]

i bet she did

currently reinstalling the game rn and hoping it works

now i remember that after the initial download, it downloads more files in-game

[stoic reef]

well, not to get into any spoilers but the whole collab kinda killed one of my favorite characters established core values.

but i am still very confident what the issue is. and to add to what i've said before, "cannot guarantee stability" does not mean predictable instability

[mortal zealot]

to top it all off my internet speed is shit rn

[mortal zealot]

yeah. its just really freaking weird

like just when i thought i can use sparkle normally again, she bricks the BLOODY QTE of all things

looking at it now it really suits her personality doesn't it

[stoic reef]

spoorkle is just trying to get you to play HSR instead

[mortal zealot]

hell no

1 gacha game is enuf

and i dont have a card to swipe

[stoic reef]

seems like she doesnt like that response

[mortal zealot]

for hsr

[mortal zealot]

you know what vita can fricking annoy the shit outta her then

and send ajita too

[dusky hound]

why can I not switch valkyries when I use this bridge theme? the fugg oyohim

[cosmic lion]

part 2 bridges act like a "pause menu", they use the last valk/AO you used in the hub, as well as the background that change depending on where you paused the game.

[stoic reef]

if you want to use any of the p1 valks then you can go into the settings to change the bridge theme to one of the older ones and there the usual change valk button is there (including for all part 2 valks) but for the part 2 bridge theme like iho said its just whatever character you had last in the last location you were in

[flat ermine]

I can't get in to the stage, any solution?

[stoic reef]

yeah the hitbox for that stage is a little weird, give me a sec to remember where to tap

[stoic reef]

sorry im pulling a brain fart on where it is exactly and cant find a picture of it, but try pressing all over the icon itself, as well as the 2-6 underneath it and the homu next to it and it should let you in. its been a bug this patch where its hitbox is a little off

[flat ermine]

It's just for Elysia drawing something but thanks

[stoic reef]

true, but best of luck! I know a lot of people had issues with it but everyone got in after trying it a bunch

[wanton dragon]

hey so... question... ive beaten all of pt1 so far. would reinstalling the game (deleting all its data+cache and launching the game) install pt1 again? or can i select what data gets re-downloaded before it starts downloading everything? (for mobile)

[cosmic lion]

There are some chapters that are required to have, but for the rest, you can delete the assets on the resources menu (Ai-phone)

A reinstall its going to be better, more if you didn't make one for a couple of ver., some stuff, like event assets don't get fully deleted after an update and after a while can take more storage that is really need it

[wanton dragon]

ye... but the thing is even with only ONE pt 2 chapter installed the game is at like... 34gb atm on my phone. which im running very low on space at this point

[cosmic lion]

Its not much what you can get back, here is the current ver. Install size #🔌technical-help message
You have to add like 1-2gb to the total for the event stuff aprox.

[wanton dragon]

dang... bit of a shame... not exactly looking forward to re-learning the game with KB+M controls if i move to pc >.<

[cosmic lion]

imo is better to play with KB or Controller on pc... KB+M is not really good for Hi3 where depending of the valk/team you will use different buttons as the "main attack", but at least its the option to choose now after years of users asking for KB+M

[wanton dragon]

yasee... i would use a controller... if my controller wasnt so finnicky >.<

and unfortunately cant get a new controller cuz theyre so pricy >.<

[wind lichen]

how finnicky are we talking? I mean if you can emulate it as an xbox 360 controller it should work if it wouldn't otherwise (there are programs to do that)

[wanton dragon]

it likes to disconnect from my pc, even using DS4Windows (ds4 windows occasionally causes doubled inputs) along with sometimes not even being detected as a controller (even with reinstalling drivers for it. its a ps4 controller that ive had for a long time)

[odd wedge]

!faq controln't

[grizzled rampart]

Please make sure to connect the controller using a USB cable or Bluetooth 4.0 adapter or higher to connect to the PC.
If the above methods do not work, please add BH3.exe to Steam, and run the game on Steam with Steam opened as Administrator with the controller detected on Steam (NOT install the Steam version of the game).
If the issue still persists, you can try using controller wrappers like DS4Windows, XOutput, SCPToolkit, and more.

[odd wedge]

Have you tried ScpToolkit?

ngl I don't know much about controllers, I don't even have one

except for one...

kinda

[mortal zealot]

what is this faq name

[odd wedge]

math not mathing
brain not braining
controller not controlling
controln't

[odd wedge]

I named it

[wind lichen]

i was looking for it but couldn't find it

didn't know the info in my head

strangely enough, i know a controller wrapper for joycons instead

betterjoy

it also works for pro controllers, although those will work for honkai out of the box even with the right button layout

[odd wedge]

I did this
https://youtu.be/3H4K2kG1DEE

iirc I used both ScpToolkit and XOutput

[dusky hound]

Hey guys. I am seriously thinking about making a switch to Linux for good. Are there any reliable guides for HI3 (and HSR) to run them on Linux? I quickly checked the pins but saw nothing related

[stoic reef]

none that i'd be willing to include in the pins honestly, Linux is not a supported environment so its a run at your own risk kind of thing. Some people say they've been playing on it for years with no problems, other people say they've been auto banned by the anticheat so its hit or miss with that

[dusky hound]

[bitter ravine]

vm windows

[stoic reef]

anticheat is pretty fussy sometimes in virtual machines. if it noticies its in one it doesnt like that enviroment

[bitter ravine]

i see

[fringe burrow]

You can just keep both os tho

And use win10 ltsc for the things that need windows

[mortal zealot]

kek

[native glade]

hello! I am unable to change my accounts email. I contacted customer service but it seems like they arent going to help. does anyone know a solution?

[stoic reef]

can you access your current hoyoverse account on account.hoyoverse.com?

or if you have more details on why you cant change your accounts email would be helpful like you cant access your hoyoverse account, or the email you want to change it to is already in use by another hoyoverse account, etc

[wraith yacht]

if for some reason u were using vpn when u created it like i was

and now ur not using so your ip is different

u need to wait 5-7 days before ur able to change email and password

is a security messure from hoyo for account hijacking protection

but u will be eventually able to change it

[royal pumice]

Hello! I somehow lost japanese voice over in chapter 20 cutscenes, tried googling the issue, but most of the info is from years ago, and doesn't really help anymore. I did already try to remove the video folder and reinstall it with the repair game function, but it still doesn't have japanese voice over

[cosmic lion]

what exactly is your issue? is the videos that don't have voices or the game itself? and did you check that you have the assets downloaded for the chapter? (Ai-phone->Resources)

[royal pumice]

Just the videos, everything else is voiced correctly, and yes I have everything downloaded. Older unlocked videos also have the voice-overs, it's just chapter 20 for now

[stoic reef]

If it's just those, and previous chapter cutscenes work fine along with non cutscene audio for chapter 20 then considering what you've already tried, try going to AI Chan phone > resources and delete the chapter 20 resources, then redownload them and then once those are done. restart your computer or phone before trying the chapter again. If it still doesn't work please contact customer support s they can help with stubborn cutscene issues

[royal pumice]

Okay thank you, I'll try that

[stoic reef]

np and good luck! theres a few CG issues that customer support have to help with but one thing that i forgot to mention, if it still isnt working after you've restarted your device and previously you did the repair from the launcher (if you're on pc) then make sure to do the repair at th elower left of the in game login screen as that also checks for corrupted assets (like the video files)

[cosmic lion]

Sorry the delay, my internet is acting weird, but that should be normal for the videos, when those chapters released JP didn't got VA so the videos are "muted", with later chapters they released the voices for the "gameplay" scenes of those chapters but the videos stay the same
Still most of the videos of those chapters don't have voicelines so you don't miss much and the very important ones have voices

[cosmic lion]

[stoic reef]

chapter 20? dont you mean chapter 30

[cosmic lion]

No, when chapter 20 released, the game didn't got JP VA... iirc 21 too, with 22 iirc the added all the voice lines, CN VA had voices since release for those chapters

[stoic reef]

huh, cuz i know some of the characters arent voiced in jp for 29-30 but i dont remember chapter 20 having no VA for any cutscenes

must be having an demote moment

[cosmic lion]

I rememberd because I though it was a bug and report it to cs and when they released the voices I replayed the chapters

[stoic reef]

ah i see, i have no idea why im not remembering that at all its not like i havent played those chapters like 2-3 times
i probably had it on CN when i replayed them or something

[cosmic lion]

Most likely, CN didn't got any issue with voices, for the ones that play on JP had to wait for get them fix, the videos sadly are still "muted" but because most of them are "loops" they get audio from the dialogue scenes

[stoic reef]

thats fair, most of the CG's are just loops after all, like a good 80% or plus of them yeah

[cosmic lion]

Now that I remember about chapter 20... 22 to be exact, I had to check them when I installed on my phone to get rid of the "new" (idk why always those chapters get that with a reinstall for me), but the ex stages got reset for me, like I never play them, it is just me?

[native glade]

yes

[native glade]

its already been months

[stoic reef]

whats the error message you get when you try to change your email, is the email already in use by another hoyoverse account?

[full quarry]

Guys

[full quarry]

@stoic reef

I have problem

Any solution

[stoic reef]

what is your problem?

[full quarry]

This glitch

[stoic reef]

thats just a screenshot of a mission, im guessing its the glitch where you cant do anything?

[full quarry]

Exactly

I can't complete my mission

[stoic reef]

you'll need to contact customer support for that
#how-to-contact-cs

[full quarry]

Thanks

[stoic reef]

np

if customer support has a fix that you can do on your end please share! nothing i've thought of to try so far hasnt fixed that so its either something im not thinking of, or its a bug that hoyo has to fix on their end basically

[full quarry]

I wish they fixe it as soon as possible

[stoic reef]

I hope so to

[native glade]

too many requests

[cosmic lion]

that is a security measure, could be that you are unlucky and you connection is still getting flag, your only option is to contact CS, you can find the emails here:#how-to-contact-cs

in some cases a vpn can work to get a different routing and avoid that msg, if you want you can try it (#🔌technical-help message)
still contacting cs will be the better option or you can get the issues on in-game logins too

[native glade]

thanks. i already contacted support. I will try vpn now

[mental viper]

Is #🐛bug-report dead and this channel is for bug now?

[stoic reef]

Staff doesn't monitor this channel to my knowledge. If you see a bug it's best to report it to customer support #how-to-contact-cs

[dense shard]

I changed hi3's resolution to what I wanted it to be in regedit and it worked for a second.
everytime i launch it, for one second its my desired resolution
then the next it reverts back to full-screen..
how to stop it ?

@stoic reef help?

[stoic reef]

sometimes the game overrides non default values, try leaving the game full screen, open it up and in the in game settings change it to some windowed mode resolution. then close the game and edit the registry values to your desired resolution and that usually makes it stick since if sounds like its overriding what your doing with fullscreen mode

[dense shard]

yeahh theres no windowed option

Let me see if -popupwindow would work

[stoic reef]

in the in game settings? you're on pc right?

its in the resolution list in ai chan phone > settings

[stoic reef]

as you can see, its not a seperate field for windowed mode, it just looks like this when you click the resolution drop down

[dense shard]

it doesnt show any windowed options

its only full screen

[stoic reef]

[dense shard]

i dont know why

its so weird

[stoic reef]

are you using the regular hoyoplay launcher?

[dense shard]

yea?

it wont let me go borderless it keeps hiding the white bar on top
ee why wont this work

[stoic reef]

maybe try running a repair in the launcher and then after that is done restart your pc entirely and then just open the game and see if there's windowed options

because if the windowed mode itself is broken then that is why you cant manually set it to windowed mode

[dense shard]

Ok

[dense shard]

it literally does not show me any windowed options

its just full reoslution
full resolution

full resolution x4

[stoic reef]

yes i know, thats the broken part

[dense shard]

sob

[dense shard]

ok ill just repair and restart and see if that works.

[stoic reef]

but if repairing and restarting doesnt get the game to show windowed mode then try this (though it will reset all of your settings to the default and make you log in again so make sure you remember your login before you do this)

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[dense shard]

what if i just edit the default values to my desired resolution

[stoic reef]

for full screen mode? i thought you wanted windowed mode

[dense shard]

oh default is full screen?

[stoic reef]

yes default is full screen at your monitors resolution

[dense shard]

kk

[clear edge]

this was mentioned by different users since a month in bug channel that this one quest with thelema somehow softlock's the game, so not an issue by just one person

but on bug channel there was never an verification that it got seen

@stoic reef I'm sorry for the ping

[stoic reef]

yes?

[clear edge]

this bug is present for a far longer time and different users reported this one

[stoic reef]

yes im aware, i've told everyone who has it to report it to customer support

just to clarify, i dont work for hoyoverse im just a captain like you and being a prof doesnt give me any special connections with the devs or hoyoverse customer support or anything like that so the best we can do is tell everyone who has it to report it to customer support so they can pass it along to the devs

[clear edge]

I see

but somehow it feels like this chat here somehow get's more monitored (maybe even by the staff?) but bug channel not really... and sometimes there are game breaking bugs to see which is not really great

[stoic reef]

thats odd, i know the mods have said multiple times that staff do not monitor this channel

[clear edge]

I'm not sure that's why I said maybe

[stoic reef]

ah i see, tbh i dont think i've ever seen a staff say anything in this channel except one time when all of the servers went down and they just apologized for the inconvinience and said to wait. i dont think its reliable to assume they're watching this channel at all tbh, your best bet is to report it to customer support through the in game support menu or via email so that whatever you have to say does get looked at by staff and if needed then they'll gather information and pass it onto the devs

[clear edge]

hmmm tried some times to contact the customer support but felt like I went straight to AI answers which were... not really helpful, and when I asked for a change it got ignored and was put in version by version over and over again

[stoic reef]

I know someone that used to work at hoyoverse CS, they dont (or at least didnt) use AI but they do have a script and are required to add things to their email signature and so on so they do have email templates they use while they try to figure out what is going on and questions they are required to ask, i've been working helpdesk for over a decade its kinda like that with most large companies. They have templates they are supposed to use and a list of troubleshooting they need to try, some places even require you to try all the troubleshooting steps even if the customer says they've already done them and stuff

I will say directly contacting customer support is very different from version feedback surveys though, i have no idea how many of those are read, or if they are read then what suggestions get prioritized or not based on the companies needs

[clear edge]

I see, but there is one thing I wish the most from them... but it still happens every time...

and this issue is with the version surveys themselves, I don't really care if there are writing errors in the whole game, but I care about spoilers about the newest chapter...
because they ask if you played the newest chapter, and literally in the very same breath the spoil the whole chapter

[stoic reef]

thats fair, hopefully they listen one day and unlock the description of it only if you say you've played it

[clear edge]

and ironically with the start of v7.8 was it I believe they started to spoil every chapter - before that it never occurred

[stoic reef]

yeah it has been a newer thing, i've been annoyed at the constant spoiling of stuff in general since back when i started back in like 3.0

but either way, back to the thelema quest bug. I could be wrong but i think it started this patch when there was an uptick of reports in it. it had a similar bug in the past (albeit more widespread) that got fixed so hopefully it doesnt take them much longer to fix it this time

[clear edge]

yes, I hope it will get fixed as well and that all players can enjoy it soon

[dense shard]

ok well those two options yesterday didnt work i tried em both
but what about being able to resize by stretching the borders after doing alt enter
I cant grab those borders do u know how i can make that happen?

[stoic reef]

resizing the borders that way has been turned off, probably to keep people from accidentally doing it mid fight or something.

one thing you can try is holding shift when clicking play in the hoyoplay launcher and keep holding shift until you get a unity settings window and try setting it to window mode in there and see if that works.

but if that doesnt let it run in windowed mode. you might want to try contacting customer support ( #how-to-contact-cs ) since it honestly should have that option in the graphics menu and its really weird that it doesnt.

but if you have a decent unlimited internet you can always try reinstalling the game, but i am not that confident that that will change anything and thats a big download. You might need to reinstall your graphic drivers

[plain cove]

okay hiii im like new here.... in the server.. but im trying to log into an old account that was used on a different apple id icloud thingy and ive been trying to log in for an hour or so?? ive been on apple id and icloud and its not done much to help. I dont know if techinal help is relevant, i lowk am confused on who to ask.. if someone could point me in the right direction it would be most appreciated!

[cosmic lion]

when was the last time you played the game with that account? and what is the issue that you are getting exactly? (like you are getting an error msg, you login but is a lvl 1 account, say the account doesnt exist, etc.)

[plain cove]

it would of been this past year or so?? it says invalid or gives me a lvl 1

[mental viper]

Using a hoyoverse account is mandatory now
If u linked your previous login method with a hoyoverse account then u still can use that account

U can try contact customer support to reclaim your account #how-to-contact-cs

[stoic reef]

if you've played in the last year then you are simply either logging in with the wrong hoyoverse account, or are using the wrong server. do you remember what server you used to play on?

[stoic reef]

wait wait wait

your account doesnt get deleted, that doesnt happen

and customer service does their best to help, but they cant give accounts away just to anyone that asks, they have to prove that you're the original genuine account owner and most of the account recovery requests that get denied is because the person asking doesnt remember enough about their account details to prove they're they owner

but your account doesnt get deleted on its own, you have to ask customer support to do it, (practically beg really) aaaaand prove you're the geninue original account owner before they even consider it

[mental viper]

Isnt there is an offical announcement of stop reclaiming old account?

[stoic reef]

no no no, that annoucement was advising they're removing the account retrieval button on the login screen for captain initiated account recovery process. You can still easily do it through customer support.

but the reason they're getting rid of that button is because the only scenario that it is actually useful to anyone is if you have not touched the game at all since mid 2022 but remember your old login, and have a hoyoverse account that currently does not have a hi3 game account on it.

so you have to know your old login, and have not touched the game at all in over 3 years.

all thats changed is you now have to contact customer support to do it instead of doing it yourself

[mental viper]

[stoic reef]

they're basically getting rid of it because its not useful to over 99% of players now, and probably causes confusion with players thinking its a get your hoyoverse account back button. and theres still a method to link your mihoyo account to your hoyoverse account which is going through customer support

but for this captain, their issue is guaranteed they're either using the wrong hoyoverse account, or are logging into the wrong server. I can help figure out if they're on the right server but if they are on the right server then they just need to contact customer support with their UID and explain their issue and CS will tell them what login they need to use

[copper gulch]

im having issue with yippee arena it constantly has that loading circle thing when i try to go against someone and without fail it does the infinite loading and i have to exit the game completely and its the only gamemode that does this i finished the yippee story thing and challenges I just cant do yippee arena

[cosmic lion]

most likely is your connection having some issues, try the stuff from this pin #🔌technical-help message

[copper gulch]

i tried all that

even got cloudflare warp

[stoic reef]

Did you reset your router and try a different Internet connection too?

[copper gulch]

i even went on my laptop and went to my college and used there wifi (note no one goes to college in thanksgiving)

nothing

so its not a hardware issue

[stoic reef]

Not unheard of, but the spinning yellow circle always means there's a connection issue, it doesn't refer to anything else

[copper gulch]

yes

[stoic reef]

If you are on phone try mobile data too but you might need to contact your ISP since it's likely an unstable network for your general area or check in with hi3 customer support to see if this game mode is having issues, but tbh your the first person to report it in here for specifically this this patch so it's probably your ISP, that's what it usually is and the connection issues pin is some things to get around the most common ISP issues

So if none of those work I recommend checking in with your ISP but these kinds of issues usually also go away on their own after a few days to a couple of weeks. Since it's happening on multiple devices too it shouldn't be a corrupted game file either

[stoic reef]

[wraith yacht]

restarting the game doesnt do anything since it does the same again, game isnt froze its just the quest ( tried on mobile and pc )

[wraith yacht]

tried deleting part2 files and redownloading everything, didnt work

[stoic reef]

For that you need to contact customer support, it's a new bug that started recently but
Hopefully they get it fixed soon #how-to-contact-cs

[wraith yacht]

thanks

[indigo sigil]

Im lowkey fed up with this game ive tried to log back in, tried all my emails, switched servers and i cant get back into my old account? what am i doing wrong

idk if my account is just deleted or what

because i have clips of my old account it exists i just cant find my player id

[wind lichen]

have you checked your emails for any hoyo related mail?

[stoic reef]

Accounts don't get deleted on their own. Did you use to play on the steam version and if not then yeah like ram said try to find an email from hoyoverse or you can also get your UID that customer support needs by having a friend look at your account, or if you've shared an invite code anywhere those have your UID in it too

[wraith yacht]

regarding my problem yesterday in case u want to pin this to help somebody else, this was the cs response, didnt work for me so waiting for a new update but might work for somebody else

[stoic reef]

Thanks for letting me know! I'll have other people that report this try it and if works for others I'll see about adding it to the mega pin or something yeah

[topaz coral]

So uh… I was pulling on equipment supply for Behold! Fate-Defying Dragon with 20 drops until pity and misclicked on Hi♪ Love Elf♥’s Equipment Supply instead. Now I’ve got a pointless dupe of her bow (that I already own) and pity reset. Does customer service help with this or am I boned?

[odd wedge]

Boned

Please make sure to be on the right page next time 😭

[topaz coral]

Do you know if it's like a technical reason they can't reverse or roll back the action or if it's just company policy? If it's technical then I'll feel slightly better.

[stoic reef]

idk if slothy knows, but for me i dont know which it is, just that its specified in the terms of service in 8 section d

[plain cove]

I recently got my apple account switched, and when i played on my phone i had a specific account, but ive gotten it figured out now. I just needed to reset my password from my old icloud to be able to log into both genshin and honkai accounts

[stoic reef]

ah i gotcha, glad you're in now though!

[odd wedge]

It's gacha, you're gambling, you made a mistake, you live with it (me, 2022).

See it as a lottery or a game at the casino

[topaz coral]

Thanks everyone ! Excuse me while I go cry in a corner over wasting a couple months worth of crystals

[odd wedge]

No matter what reason, "oops I bought the wrong number" or "oops I called a wrong suit, I meant to call hearts" or something something. There is no way you can undo that.

https://tenor.com/view/casino-slots-old-people-gambling-lets-go-gambling-gif-9314212510954500524

There is only "I WON" or "I lost everything"

[stoic reef]

There is also the pre patch update boiled cabbage dinner ritual that totally works (and the times where i hit max pity is just the universe keeping me on my toes and no fault with my superstitions )

[topaz coral]

Lol thanks for the cheering up!

[stoic reef]

Np I'm sorry about the whole thing it does suck and they have a no refund policy, I don't know if it's because of a technical thing or of it's because of policy but either way they don't do refunds

[topaz coral]

It's probably easier just to have a blanket no exceptions policy just from a business perspective, otherwise they probably be flooded by bad actors trying to 'game' the system.

[stoic reef]

Probably yeah, I try not to speculate but there's a good chance that that just makes life dramatically easier for the business yeah

[odd wedge]

Pretty sure that's the case

[mild galleon]

I'm having trouble to login back my honkai account ;-;

[stoic reef]

whats the error message you are getting, or are you logging into the wrong account?

[mild galleon]

I use to be able to login using only my facebook link, but now it require a verification of an email that i had deleted like a year ago and i doesnt remember the password of it

[stoic reef]

ah i see, for that you will need to contact customer support and explain your issue and they can help ( #how-to-contact-cs ) has their email addresses

they'll have to do an account recovery since you dont have access to the verification email anymore iirc, but either way they can help

[mild galleon]

thx a lot 😭

[stoic reef]

np

[vale vine]

Hello, I'm a new player, I have issue with picking character to fight/play in the game. So I have the new character(Miss pink elf, the red one on the main menu?), but when doing story content, it don't appear that character as an option to choose from in chapter 5 (Tundra reunion) (other chapter (from 1 to 4) are fine), how to fix the issue? I restarted the game (to change language to eng for more understanding, but that doesn't help with the issue).
One more issue, is this game trying to refuse vpn connection, it's unstable(refuse to connect on the login screen) when having the vpn on than off?

[indigo sigil]

i didnt play the steam version, and also i dont think i had any friends i played honkai with either so idk :(

i have an email, and i logged into the one i had my main hi3 account on and it just reset my data

im gonna look more though thanks for the tips

[stoic reef]

To clarify on this part, nothing was deleted, your main hi3 is either on a different server, or a different hoyoverse account so when you went to log in the game saw that they're was no game account data there and started a new account

[indigo sigil]

oh im alright now i got it to work FINALLY im so sorry for the hassle i was just stressed'

im pretty sure what happned is that i had to type it manually

[stoic reef]

For your first issue, there honestly is no fix. the new characters with their fancy things like the ability to jump kind of break the old maps from the 2016 era of the game xD so they basically disabled all of the part 2 characters (the ones with the astral ring skill system). But tbh after a bit more you can't bring your own characters anymore since you are forced to use a geared up trial version of the character the current chapter is focused on. (This is so that people don't have to participate in the gacha to experience the story, and it's a bit more immersive)

For your second issue, if there are connection issues when you turn the VPN off then that just means there's connection issues with your Internet connection and the hi3 servers specifically, honestly using a VPN is one of the workarounds for this lol but the non VPN issue usually goes away on it's own within a few days usually, but you can also do things like try a different Internet connection and stuff like that to fix it. The cause of the issue is that your ISP (Internet service provider) is routing your hi3 connection to a spot where it's failing or something and using a VPN takes a different route to the hi3 server so that's why it works with the VPN on.

[stoic reef]

It's all good and no hassle! I'm just glad you're in now

[vale vine]

Thanks for the help, i guess i will have to bear with part 1 character for a while

[stoic reef]

Np and I hope you enjoy the game outside of the few things

[odd wedge]

I'm going to Harbin! Time for the Snapdragon heat 🔥 to challenge the -30°C weather 🌨️

[lunar gust]

good luck!

[rare coral]

Hey, I wanted to try out Honkai Impact 3rd again after my last play from 2018, and it'd appear the game is stuck at "press anywhere to start". How to fix this?

I had also linked it with hoyoverse, so... what now? The server available are only EU and US, trying to play this on android.

I checked for broken downloaded assets, none broken

I'll update should VPN works, as suggested.

[lunar gust]

yeah its a connection issue so try VPN

[rare coral]

It barely working, it asked to retry. I'm currenrly testing the Asia client and hoping it would work upon all data has fnished downloaded.

[stoic reef]

It's sometimes a cache issue, try reading this from the pins #🔌technical-help message

But if that doesn't help, then it's still definitely a connection issue to the server you were connecting to

[upper parcel]

Is emulating the Steam version of HI3 on Android allowed?

[marsh sapphire]

Does anyone know the size of 8.5 compared to 8.4 on mobile?

[upper parcel]

Through like GameHub or smth

[upper parcel]

!faq gamesize

[grizzled rampart]

v8.5 approx. install size

• Mobile

basic assets ~ 29.5 GB
full assets ~ 40.5 GB

• PC

basic assets ~ 42 GB
full assets ~ 56 GB
(Event files that come out after are not counted here)

[marsh sapphire]

Okay thank you

[stoic reef]

I think its not against ToS, but I do know the anticheat sometimes gets fussy with emulators and wont let the game launch

[stoic reef]

for 8.4 its the following

v8.4 approx. install size

• Mobile

basic assets ~ 28.75 GB
full assets ~ 39.2 GB

• PC

basic assets ~ 41 GB
full assets ~ 54 GB
(Event files that come out after are not counted here)

so it seems like the mobile difference is about 1 GB

[marsh sapphire]

Welp what better time to get myself a bigger microSD

[stoic reef]

actually, about that. HI3 doeesnt support offloading the installation to external drive

for a typical microSD card, loading into a stage would take 5-10 minutes with typical read/write speeds. thats why most big/realtime phone games dont support that

[marsh sapphire]

That's fine I can keep the game on the hard drive but I need to clear up space by moving other stuff into the microSD

[stoic reef]

plus theres the whole splitting the installation up on the internal storage and external storage

and ah thats fair, yeah that'll help a lot :3

[marsh sapphire]

As is there's just no space for anything anywhere lmao

[stoic reef]

oof yeah theres not much there

[humble burrow]

Erm I closed and restarted the game after it got stuck at this point, yet it became stuck again..?

I can click on the pause button to restart (does nothing) and exit but it also doesnt let me out

[cosmic lion]

That is a new bug from this ver.
Inform cs about it #how-to-contact-cs
If they send you a workaround, pls shared it here, if not then we just have to wait for the devs to fully fix the problem

[humble burrow]

Oh okay thank you for letting me know. Wonder how it got screwed up in this patch of all things

[cosmic lion]

Kinda normal for software tbh, adding/fixing things can break old ones , and is not the first time those "minigames" had an issue, there was a similar one before
Hopefully they can fix it soon

[fringe burrow]

not needed to inform, they already know it and its reported to be a fix on the way, but i wouldnt really bother waiting for it

[cosmic lion]

Good to know

[odd wedge]

Too early for -30°C, it's now only -20.
The POCO F4 GT is victorious RAAAAA

All my siblings' iPhones kept shutting down cuz it was too cold 💀

[fringe burrow]

i had that phone RAAAAA

cool as fuck phone gotta say

[odd wedge]

Only cons are the Xiaomi bloatware with ads, battery life, and it being the Sun in your hands

But the Sun beats the weather of China's Snow Village ☀️ 🔥

[blissful yacht]

Guys, sorry to bother you, but I think I have a pretty serious problem. When I open the game now it gives me this error (DllNotFoundException: Unable to load DLL 'AkSoundEngine') and it gets stuck on the initial screen as you can see in the screenshot. I think it might be related to the fact that yesterday I moved and renamed some files. I tried using “Find game”, “Repair files”, and in the end I even uninstalled and reinstalled… but it still doesn’t work. I’m not very experienced with this kind of stuff so I have no idea what to do.

[cosmic lion]

Most likely that file is corrupted, I could be wrong on the location, but go to the game folder, bh3data/plugins and delete the aksoundengine file, and then run a repair.
If that doesn't work, try a reinstall (if you can try a different drive) and make sure that nothing will mess with the files (sometimes some antivirus programs can cause issues if they try to scan the files the same time they are being use by the launcher)

And as last check, run a chkdsk command, just in case is your drive having some issues
(open cmd as admin, and run chkdsk C: /f /r (Replace the "C:" with the letter of the drive you want to check))

If you are going to reinstall the game try to use a mirror #🔌technical-help message

That way you can have a spare file you can copy to the launcher instead of redownload it each time, and once the game is working you can delete it

[blissful yacht]

Ok, something a bit unusual happened. I tried doing the first step you told me exactly as you said, but it still didn’t work, it gave me the exact same error. Then I just tried changing the name of the global folder from "🎮 HoYoPlay" to "HoYoPlay," and it worked immediately after.
Now, I want to think it’s because of your suggestion rather than just me removing that character… otherwise, that would be really embarrassing.

Anyway, it seems to be working fine now, just like usual. So I think I'm good. I can’t thank you enough for your help and the time you spent on this.

[cosmic lion]

Good that is working and probably that was the problem, using "emotes" in folders can cause some issues with programs/games, I will recommended to not use it on "important" folders because even if they work, there is a chance of corruption, if you still want to "customize" the folder the safe way is changing the folder icon

[rare coral]

Will check, but now I'm trying on Asia server which now also giving me the "account and password error" message. Wasted maybe another 25GB. 🙃🔫

If nothing works, bye then Honkai. You'll be missed.

[stoic reef]

that error message normally just means like it says that either the account email or password is being typed incorrectly, you can always try resetting the password at the account.hoyoverse.com page for your email address that you're using. if you've been using username then just as a note, the username is set once and cannot be changed, and its not your in game nickname or anything so if you have a hoyoverse account, just use the email address you have for it or if you're not sure if you have a hoyoverse account you can register a new one at account.hoyoverse.com

[rare coral]

I have added a username for the email even phone number.

So nothing typed mistakenly, I even tried relogging the same hoyoverse acc on a browser to check a hoyolab post.

[stoic reef]

did you manually type your email address and password or did you copy/paste it?

[rare coral]

Manually. Nothing seems to work.

Either slow server or some random changes my older brother made on the internet. Sigh. welp, sorry if I wasted your time and thanks for trying to help me, fellow captain.

[stoic reef]

maybe, if they did something to your internet that would maybe be the reason for the connection issue you might have had a week ago. though with the "account and password error" if you havent yet try changing your password (even though you were able to log into hoyolab). sometimes just changing the password gets it working, if changing your password doesnt work either then all i can think of is contacting customer support #how-to-contact-cs since they can definitely help with account related issues. and dont worry its no problem, you definitely didnt waste my time, im just sorry that the game isnt being easy on you right now for getting back into it

[rare coral]

Gasp, my heartfelt thanks. I'll give this a go. 🥺 Instructions saved and screenshotted. Appreciate it

[stoic reef]

np

[blazing brook]

hii, i need some help with login. a few weeks ago (probably nearing the end of november?) i logged into hi3 one day and it said if i wanted to use my game center account, i mistakenly pressed “use another account” and since then i haven’t been able to log in. i used my game center account a lot and i didn’t mess with it. then it started saying to log into game center in settings which was really weird because i was already logged into game center. now as i’m typing this i have to enter an age verification which i’m pretty sure i already did. i don’t want to type anything in because i’m afraid if i do then i’ll lose my account which i worked really hard on. can somebody help me with this? i’m not sure what to do and i’m thinking i’m in jeopardy of losing my hi3 account.

[stoic reef]

I will say that your account isnt going anywhere, at worst it will accidentally create a new game account on another hoyoverse account and you'll have to log out and log back in but what i would recommend is to first log out of game center in the settings and then log back in.

then open the game and do the age verification and see if it brings you into your old account, if not then close the game and open it again and you should now have a switch account option that you can use to switch to your game center account and your old account should be there. The age verification thing is required if you havent played in a while so it being there doesnt tell me that you're on your old account or not.

but there is no possible way to delete your old account or anything, even if you delete the hoyoverse account its linked to your game account will be just fine so dont worry about losing your old account or anything

[blazing brook]

tysm! i was so worried that i would lose the account, the last time i played was around early november i think.

i’ll try to log out of game center to see what happens

[stoic reef]

I gotcha, even if you havent played in 7 years your account will still be there. even if the game sort of locks you into signing into a new hoyoverse account and that creates a new game account, your old one is still there and should still be linked to your game center hoyoverse account but sometimes game center accounts time out and you need to log out of game center and then back in with the appropriate apple account to refresh it so to speak but yeah go ahead and try that and even if you end up accidentally creating an alt account y our old account is safe and sound

[blazing brook]

THANK UU!!! turns out it was the wrong game center account the whole time! i just had to log out of the one i was currently in and there was already another acc waiting for me!

[stoic reef]

oh nice! I'm glad you got back into your old account then!

[cosmic lion]

[stoic reef]

[mortal zealot]

[unkempt vale]

huh

[stoic reef]

tre restarting your computer entirely and if you get that same message just press resume

[unkempt vale]

that worked yeah

[stoic reef]

noice

[storm nacelle]

I tried logging back into the game after I didn't play for years, with the original email I used, and it started as if I never played. The account still exists as I used the Hoyoverse account lookup and it's still there.

[cosmic lion]

did you check that you login on the correct server/client?
your role say you play on NA, so on the login screen, check the top/right corner and make sure you are entering the game on the correct server

[storm nacelle]

Yep, the server says America.

Still not getting my progress back

[cosmic lion]

just to be sure... when was the last time you played the game approx(year)?
and what do you mean with hoyoverse "lookup"? you mean the battle chronicles?

[storm nacelle]

Uhhh... Before Hoyoverse was still Mihoyo

[cosmic lion]

before mid 2022? if that is the case you need to link a mihoyo account to a HYV account to get your progress back
I need to say that is recommended to start a new account, unless you have something you cant get anymore (mostly collab stuff), you can ask on #👶beginner-help for more info about returnee accounts

if you still want to link your old account you can follow the guide here #🔌technical-help message

[storm nacelle]

And I think I messed up big time... For some reason I cannot make an account through the Hoyoverse account lookup on my phone, so I did it on PC, which linked the new account to it.

[cosmic lion]

i still dont know what you mean with hoyoverse lookup, keep in mind that mihoyo accounts and hoyoverse account are different account systems.

[storm nacelle]

I meant account retrieval.

[cosmic lion]

If you still want to link the account, first check the guides i shared before, the one made by Luna have all the info you need about the account link.
Most likely you will need to contact CS (# #how-to-contact-cs ) and they will help you with the process
but before that, i repeat, first ask on #👶beginner-help about why is better a new account that a returnee one, it is best that you get all the info before you decide between keep the new account or get the old one, because once the old account is linked, is on that HYV account forever.

[ashen summit]

hello.

[stoic reef]

Hello!

that message is basically a security flag on the servers side of things, you can try to temporarily get around it with a VPN but thats not guaranteed, you can also try waiting 4-5 hours before trying again but you'll likely need to end up contacting customer support to look into it #how-to-contact-cs

[ashen summit]

3dude rlly.

[stoic reef]

yes its really a security flag on the server, theres a bunch of different ways it can trigger. i know one of the ways is logging into too many accounts or creating too many accounts from the same ip in too short of a time, but theres other ways too that i dont know about so if the workarounds dont work you have to contact customer support

[primal pasture]

just in case anyone else reports connection instability for glb rn I am getting nonestop wheel of death which is very rare for me, probably my isp but just in case

[upper parcel]

So, it's harmless to try?

Or did I misunderstand somehow

[upper parcel]

Also my dumbass learned that you can emulate non-Steam games as well

[upper parcel]

(through the same app I was thinking about I mean)

[stoic reef]

should be harmless to try, the error message i was thinking about is

well, not quite that one. with a different error code at the top but a similar error

0 gurantees it'll work though lol

[upper parcel]

@queen jasper playing through Steam on mobile idea
@shell shell uncap idea

[shell shell]

Not familiar with any PC game emulators on mobile

[upper parcel]

I've only heard about GameHub, but there are others

(you wanna download GameHub from outside of Google Play to be able to load non-Steam games)

I feel like input lag might be an issue, but this needs to be tested (assuming it works ofc xdd)

[stoic reef]

do be aware that me saying it should be harmless is only assuming that its using your phones hardware to run the game. if its cloud gaming then that is a different thing

[upper parcel]

Yeah, phone hardware

Thx

[stoic reef]

np :3

[stoic reef]

hope it gets better soon, considering this channel isnt a dumpster fire right now im going with its just your isp

[primal pasture]

no idea honestly all my other games seem fine lol

[stoic reef]

ah then its further down the IIX routing line probably than your local ISP. VPN will do the fix most likely if its getting in the way today

[primal pasture]

it's alright I finished my dailies and weeklies I'm just gonna spam warframe campaign instead until I get tired

[urban grove]

guys how do i switch to SEA server i reinstalled the game after a year or two but that option just isnt there on my ios device

[cosmic lion]

you need to download the SEA client to play on that server
for iOS you need to login on your phone with an appleID from the SEA region, and then the app store will show the correct client (Honkai impact "3" is SEA, "3rd" is the glb client)

[cosmic lion]

[stoic reef]

[urban grove]

what kind of pointless distinction is this what

eh it was easier to get on android just switchin with a vpn

[stoic reef]

iOS is like that, it doesnt care "where" your device is, just where the appleID account is set to

[urban grove]

i was never in SEA

i have nthn to do with SEA idk why my main acc on there 🙏

[stoic reef]

idk why your main account is on there either, but you did have the sea client installed on pc or phone or whatever when you first started so thats where your account is

but yeah hi3 didnt release all of its servers at the same time, so for the most part the different servers have different clients and for mobile that means the regional version gets put in its regional part of the app store and for iOS it only cares where your appleID is set to when offering a regional app store

[urban grove]

i made this account a long while back

idk how this happened lol

also hardest bit rn was finding a free vpn with a SEA server

barely managed to but now its fine

[urban grove]

i think i got the SEA client on my laptop back then

iirc

wait that might explain what happened to my first acc i think it was on sm other server too.. was there a jp only server?

[stoic reef]

I will say for android, since it cares much less where you get apps from you can directly download the glb or sea .apk app for hi3 from the pins in here, its the same package that the play store has so you can just download and open it to install/update the game on android.

[urban grove]

yeah its better on android except i now have to play on my 130$ android

lol

[stoic reef]

*is
yes there is a jp server, and a KR server, theres half a dozen servers for hi3 tbh lol

[urban grove]

well if it can run genshin it shouldn't be too hard

[urban grove]

why

thats where my og acc went

its on the jp server

[stoic reef]

why what? why is there a jp server?

[urban grove]

no like

why are they different clients

[stoic reef]

read this

[urban grove]

no like why did hoyo make diff clients instead of making it just one

[stoic reef]

ah, because hi3 was a mobile only game for the first 4 years

iirc thats why

[urban grove]

that actually makes sense

still inconvinient as hell but i could prob just get the other client if i need when im on android

[stoic reef]

yeah it should hopefully be on the jp website for hi3

[urban grove]

are they treated as diff apps?

like can you have different clients at the same time or one at a time?

tbf my phone would explode it already is crying with genshin wuwa and hsr

[stoic reef]

yeah they're different apps

[urban grove]

all right SEA server is workin now

[odd wedge]

SOMEONE THAT UNDERSTANDS WALLAHI

[reef falcon]

Hi

Anyone have any idea bout this? It only happens when is honkai, hsr runs fine:c

[cosmic lion]

is your first time running the game on the PC or you already played and the error started recently?

[reef falcon]

i upgraded the cpu , i think that the error hapened for the low cpu i had

but it still happen

[cosmic lion]

did you already try to run a repair/reinstall on the launcher?

[reef falcon]

yep. i already reinstall and open from epic and from hoyo launcher

[cosmic lion]

can you share your output_log of the game? is there is none try to run the game again and once the crash happen, the file show be created

press Win+R and input:
%userprofile%\Appdata\LocalLow\miHoYo\
on the honkai folder search for the output_log.txt file and send it here

[cosmic lion]

for what i find, could be 2 issues
first one your gpu, is old, and for some yrs now had some issues with the game because is below the min specs.
if your new cpu has a igpu you can try to run the game with that and see if doesnt crash anymore, or check if running the game on a low resolution can make it work (hold shift while the game is opening and you will see a setting window)

the other issue could be a corrupted InControlNative.dll you can try to delete it fron the plugins folder and see if the game works, you can play the game without that file but controllers are not going to work until you reinstall the file by running a repair/reinstall the game

[reef falcon]

Thank you very mucho i tried deleting the file and it works

[clear edge]

I had this error for a long time when I wanted to close the game, first the game froze, then the message came and the game didn't properly close anymore, I always tapped on the frozen screen for months and reported it to microsoft each time.
after a long time it vanished for me

[cosmic lion]

Tbh that msg is just telling you that something went wrong and a file was created with some info to help identify the problem, can show on any kind of crash so 2 users with the same "error screen" can have different issues

That is why here or CS will ask more info because that screen alone doesn't tell much

[sacred fiber]

How much space to download all content in hi3? ( story etc ) on mobile >40gb?

[stoic reef]

!faq gamesize

[grizzled rampart]

v8.5 approx. install size

• Mobile

basic assets ~ 29.5 GB
full assets ~ 40.5 GB

• PC

basic assets ~ 42 GB
full assets ~ 56 GB
(Event files that come out after are not counted here)

[stoic reef]

so yeah pretty close, 40.5

[static orbit]

any method to change the games resolution before launching it? my laptop hibernated and the resolution got tiny as it gets

that's the game right there

[cosmic lion]

hold shift while the game is launching and you will get the unity config window where you can change the resolution

[static orbit]

forgor about that, thanks lots

[slender sable]

Hello guys anyone Malaysian here? Cuz am planning to buy a laptop to play Hi3 but i don't know which brand

So anyone could recommend it for me? I'm planning to use it at university too.

I need big space, capable to play hi3, roblox and mc

Tq guys

Is Asus zenbook 15 oled good enough? My friend use this

[stoic reef]

it meets the minimum specs in here #🔌technical-help message so it should run hi3 ok, i dont think it'll max graphics but it'll run ok

i dont know malaysian brands but you can always compare specs with that pin, its still relevant :3

[slender sable]

Hmm maybe i should ask in general chat

[cosmic lion]

Always check the device specs. On laptops, most manufacturers use the same “name” for multiple devices, so check the recommended specifications that Luna has shared and try to choose a device that meets at min the recommended specs rather than the “compatible” ones

you can still ask here for help, just be sure to share the specs of the device you are looking

[cosmic lion]

[odd wedge]

Saya orang Malaysia, would make more jokes but BM tak bagus 🇲🇾

Budget?

Dell and Lenovo warranty service is good

HP Victus is a good choice

[odd wedge]

Lulu u forgor I'm Malaysian

https://cdn.discordapp.com/emojis/1016228345823907880.gif?size=48&name=kekwwa&quality=lossless

[slender sable]

Oh no

Me going to a Malay store to see see

[slender sable]

3k?

I mean budget isn't that big problem

I need consistency for hi3

[odd wedge]

3k+ is good enough lah at least

[slender sable]

Laptops recommended how many gb space ah

[odd wedge]

Shopee and Lazada usually cheaper haha

[odd wedge]

Hmm really depends on the person

I cannot below 2TB 💀

[slender sable]

Could u add ram bars later in laptop ?

[slender sable]

2tb how much the price

[odd wedge]

Uhh dunno need to check 😔

[odd wedge]

Yes

[slender sable]

What brand u buy

[slender sable]

Normal laptop hwo many gb ah

Never touched laptop for 18 years

Later got scammed by uncle

[odd wedge]

Usually start at 512

Can add more de

[odd wedge]

HP Victus

Check out Shopee or Lazada

[odd wedge]

RTX 4050 starting at around this price

[stoic reef]

oh yeah i totally didnt think to ping you, slothy brand 10/10 trust

[vast token]

I'm getting soft locked here. I heard it was a known bug - I've tried on both PC and mobile and both get stuck in the same spot. Is there a workaround people use or am I out of luck?

This is one of the NPC interactions in the Banquet Dance of Shade event

[cosmic lion]

Unfortunately you need to wait for the fix, the devs already know about the issue so should be fix in the future but there is no ETA.

Let's hope is fixed next ver.

[vast token]

Ah unfortunate, but thanks for the info.

[sage trellis]

Hey guys, I'm stupid when it comes to pc parts so I want to ask for some help, I've been looking at a laptop and I'm wondering if it can run Honkai 3rd part 2?
Ryzen 7 4800H, GTX 1650, 16 gb ram

[mortal zealot]

yes

it will infact run it on medium to high settings as far as I know

will depend on your resolution , tho you can prolly run it on 60-120 fps on high settings with 1920x1080 afaik

can always refer to this #🔌technical-help message

[cosmic lion]

Yes the game can run, probably on low-mid settings stable (you could high, but depending of the manufacturer settings for the GPU you could get really heavy drops on new stuff)
but at this time, I will recommended to get a laptop with a newer GPU if you can, at min one with a rtx 30 series for NVIDIA, or rx 6000 series for AMD

[mortal zealot]

i didn't know that 👀 i was comparing 30 fps on mid on low end cpu integrated graphics so i js gave a general answer, manufacturer settings can''t affect the performance that much on high?
or are you talking about stability.

[sage trellis]

I see, thank you! ^^

[cosmic lion]

Yes, laptops GPU are really different between devices, the manufacturers can change specs depending of the needs (like if one decide battery is more important that performance, lowering cost, etc.), and by default they already are less powerfull that the desktop counterpart, the ti model should give a better performance on laptop in general but for the age, I will not recommended it if you can buy something newer

And yes I was taking about stability, the game should still run like 100 fps high on empty scenes, but once you start a fight, will drop to 60 and lower depending of the scene/valks on part 2, but you get better performance with custom settings, before I was taking about the "preset" ones

[mortal zealot]

ahh right, i forgot laptop settings are like that, i was just comparing raw specs mb

[mortal zealot]

makes sense

[frosty wyvern]

i hate that TDP stuff in laptop manufacturer

[dry barn]

Any Linux gamers here

Trying to install and run the game on bazzite KDE

[cosmic lion]

sadly there is not official support for linux and i will not recommend to trying to run pc ver., as there is a chance of the anticheat getting trigger and you will get the account banned, you should be fine by running the android ver. of the game on linux.

[dry barn]

So far I managed to run the hoyo launcher using Heroic with Proton GE but that's all so far... so that won't work?

Also I would like controller support not sure if android ver has that

[cosmic lion]

its can run, but as i said you will be gambling with your account because of the anticheat, some users got banned before, that is why we dont recommend it.

and no, android doesnt have native controller support, but for some reason keyboard works (but there is no config for that), still most android emulators have some way of setting controllers for touch controls

still you can ask for a native linux ver. in stuff like the end ver. survey, if many users ask for it they will take a look at the options

[slender sable]

Yooo

So back to last story we went to a computer shop

It recommends these to me

I don't know if it's good

I think rtx 3050 can handle hi3, mc, and roblox studio no problem right?

Never heard of intel before

[stoic reef]

yes that can

[cosmic lion]

like luna said that pc can, but the one that slothy shared before will be better if you can buy it for a similar price

avoid the ones from the other img (the ones that say intel UHD), those just have a iGPU instead of a dedicated one

[cosmic lion]

[stoic reef]

[slender sable]

What is igpu lol i only know rtx

[slender sable]

WAIT THATS CHEAPER

[odd wedge]

Lmao exactly why I advised to look on Shopee or Lazada

[stoic reef]

igpu just stands for integrated gpu, you can think of it as a diet gpu build int your processor (cpu) that uses your regular ram for its video memory (VRAM) its not inherently bad, but they are weaker than dedicated gpu's

[odd wedge]

Basically not suited for gaming uni (it's a joke)

But yes, gaming no

[stoic reef]

yeah that, theres some that are fine, but not usually

[odd wedge]

The ones that are good are generally even more expensive than those with dGPU

me thinks

[stoic reef]

comparatively yeah i agree, (well prices like a year ago, who knows what the GPU market is gonna look like with nvidia announcing a 30-40% decrease in consumer production next year) but it also depends on what kinda games you're playing if you need that and all that

[slender sable]

I think I'll order from lazada

What is the cost of perm Microsoft Office 2024 tho

Nvm u still got version of it

[odd wedge]

You should get Microsoft Office included with your edu account when you get to uni~

[dry barn]

Do you think they'll provide official linux support if I ask them nicely

https://tenor.com/view/tight-smile-cat-cat-tight-smile-wide-smile-cat-cat-wide-smile-cat-gif-12207868737982701324

[stoic reef]

Its hard to say, but you can always ask

[wind lichen]

If enough demand exists, they might consider it.

but really a difficult topic with Hoyo's track record for all of their games

although it wouldn't be the first time that hi3 was used as a testing ground?

[left goblet]

hi guys so its been like a year almost two and i still havent gotten my account back and im genuinely desperate, i tried reaching out to the devs but i dont have enough proof of my own account but the thing is, i didnt get hacked i just lost the email to my account when i logged into the hoyo app and now my account is just gone without an email and when i tried to link it to an email it said it already has an email even though it doesnt.. idk what to do

[stoic reef]

unfortunately the only way to get your account back in your situation is to work with customer support, if they keep rejecting your ownership proof form due to incorrect or incomplete information then something is either wrong or missing. All i can do is wish you good luck on future attempts and try everything you can think of to be as accurate and detailed as possible. But they do have to basically legally prove that you're the original account owner so thats why they're so strict with it.

You can always try again with more info or more accurate info but thats about all you can do unfortunately

[left goblet]

Thank you, I am trying to currently fix my ipad because i had a brunch of screenshots of my account on there so hopefully Ill be able to access more info about my account when I get my ipad fixed and if not Ill just stick to honkai starrail sobs im mildy upset though because i had that account since 2019

[stoic reef]

I hope it works out for you!

[left goblet]

thank you!! I hope so too because its like 200 bucks to fix that ipad

[stoic reef]

oof I hope they can recover all of the photos then and payment history and stuff

[left goblet]

i hope so! i mean the system should be okay its only the battery that stopped working

if it wont ill find the apple owner..

[stoic reef]

Should hopefully be fine then yeah

[left goblet]

im not sure if ill be able to access the payment history though because i bought stuff for my account like agees ago and through my friend apple account too because i forgot to log out of it

[stoic reef]

yeah payment history is a big one so if you dont have that then that is definitely a factor into why it keeps getting rejected

[left goblet]

honestly i only remembered today that i actually did buy something in that game

so ill definitely look into that!

[stoic reef]

oh yeah that'll help, idk if it will guarantee approving it but it'll definitely help a lot

[dire stream]

I'm trying to download the pc launcher client from the official site but it keeps showing this

[cosmic lion]

looks like the link is broken/doesn't exist on the dns.
still you can download the HYP launcher from here https://hoyoplay.hoyoverse.com/
or you can try a custom launcher #🔌technical-help message

[alpine thistle]

is it possible for valks to be removed from my account if i havent been active?

[stoic reef]

no there is no possible way to remove a character once unlocked, not even customer support can do that

if you logged into an account and it didnt have characters that you've unlocked then you've simply logged into the wrong account or the wrong server

[alpine thistle]

thats what i thought too but its telling me the apple account that i use for everything and havent changed since i last logged in (november 24. 2025) isnt linked to an account, and i found ss of my account on this server showing girls i had that arent showing on my account

[stoic reef]

what server are you logging into? and you're doing the apple icon login right not email/password?

[alpine thistle]

americas, and yes i go to account retival and sign in with apple id since it doesnt show when i push hoyoverse login on the botton

[stoic reef]

oh the account retreival wont help if you last played this year, it only shows mihoyo accounts from before 2022, not hoyoverse accounts. to see what is on a hoyoverse account you have to go to hoyolab and sign in with your hoyoverse account and then check the honkai's battle chronicles and you can check every server there too in case your account is on a different server

if you dont find your normal account on hoyolab then contact/email customer support #how-to-contact-cs with your account UID that you can see if you have a screenshot of your profile page and they'll h elp you figure out what hoyoverse account its on

[alpine thistle]

i dont have one of my profile page only of my home screen and i just checked and its from a while ago. i wish they had that uid in every pic like in genshin... but honestly if i dont find my account im just gonna quit bc it was good and im so sad

i just logged into 6 different hoyolab accounts and my account was on none of them

[stoic reef]

there are some other ways to find your UID, if you ever shared an invite code then the part before the letters are your UID, or if you have any friends in teh game that you can contact outside the game they can go to your friend profile and see your UID that way too

[alpine thistle]

ive done neither of those things ever

[stoic reef]

if you talk to any of your armada if you are in one outside of the game then that can help too, but without a UID customer support cant help so your best bet is to check every server with every hoyoverse account you have, i just know its impossible to remove a character you've unlocked so if the account is missing someone you know for a fact you have then its just the wrong game account (which is always wrong game account or wrong server) since game accounts cant be deleted by players or anything

[cosmic lion]

by any chance could be that you login to the game using game center instead of apple id?

[stoic reef]

(check on hoyolab that is, since it can check every server on a hoyoverse account)

[alpine thistle]

i literally talk to NO ONE outside or inside the game. however ive found a screen shot of 3 friends i had in game so ill share that on here and on reddit to see if they are on there

[stoic reef]

I gotcha, also what Iho said, if you might have been using game center instead of appleID then that could be on its own account

[alpine thistle]

It doesn’t even let me

[cosmic lion]

you always played on pc or on mobile too? because game centes is only on iOS, apple id is on iOS and PC

[alpine thistle]

the last time i played i logged into my correct account and it was on my macbook. the same one im using

im gonna uninstall the game and try

[cosmic lion]

sorry finally loaded the video, dont enter account retrieval, that one is not going to work for your case

gamecenter is the one next to facebook, that one is "game account" for apple devices so can use apple id, the problem is that to check if your stuff is there you have to login, but is there is nothing will create a new account

[stoic reef]

its a little hard for me to see, but isnt this game center logo?

[alpine thistle]

When I log into that it doesn’t take me to the correct account. Not the one I’m looking for

[stoic reef]

ah gotcha

[alpine thistle]

Here r pics from my old account

And here’s what I get when I log into game center

I have the first girl because I collected her today since I thought that was my main account

[stoic reef]

yeah thats not the same game account, and you said you already checked all 6 hoyoverse accounts you know of that you have on hoyolab and also checked americas and at least europe server?

[alpine thistle]

I’m checking the Europe servers rn

[stoic reef]

its pretty fast to do on hoyolab yeah since you just have to click one button at the top of your battle chronicles thing to check another servers account

[cosmic lion]

sorry the delay had to manually search for the msg...
check this and follow the steps #🔌technical-help message
because you play on glb there is a small chance that you could have an accidental account and can show on the battle chronicles first instead on the main one

[alpine thistle]

Still can’t find it I’m about to cry

[stoic reef]

I hope you find it soon, i cant think of any other tip at the moment, it definitely is still around somewhere so hopefully you think of another hoyoverse account to check and its on that one or you find your UID somewhere so customer support can tell you what its on

[cosmic lion]

it could still be on a game center account, by any chance did you changed the apple account on your device recently? because the login is automatic could be that you are currently login to gamecenter using a different apple id
still will be better if you can get your UID so CS can give you a better clue of what did you use to login to your account

[verbal granite]

When is the pre download available?

[cosmic lion]

There is no info yet

[stoic reef]

in theory the pc version wont even need predownload anymore

if they rull out the full version and all that

[cosmic lion]

-# iirc for the other games, the first ver. with the new download system "didnt get a predownload", but for next ones is like always just with the new system (smaller predownload)

[stoic reef]

I see, we had A/B testing for last patch but only time will tell what they're gonna do for this one!

[cosmic lion]

yeah, only the devs know what they are going to do

[cosmic lion]

8.6 Preinstall is now available on HoYoPlay

approx. size of the download on a clean full install is 400mb (you need in total 2gb free to install it the day of release)

Still just in case someone want it, the links of the "full" install
(NOT recommended for updating):

• GLB Install File
• SEA Install File

[odd wedge]

400MB LESGOOOOO

[worldly cipher]

Holy for me it's 364.63

[bitter ravine]

bruh i forget we dont need to install 20gb now

[frigid tapir]

Heya! I have a honkai acc linked with Facebook and nothing else, i want to deactivate the FB acc linked to it (in the Facebook app) and in hi3 user center doesn't let me unlink FB unless I add email but everytime I try to verify it just says the email has been used even when I never touched it for anything hoyo related... Does anyone know how to fix this?

[stoic reef]

unfortunately that means that that email address is already in use by a hoyoverse account (either a different one or the same one but it sounds like a different one that you may have made years ago by accident)

you can either make a new email and use that for your hi3's hoyoverse account or make a new email then go to account.hoyoverse.com and log into it with your main email address (you may have to do forgot password to sign in) and then change that hoyoverse account to your alt email which will free up your main email to be used to link with your hi3 account's hoyoverse account.

[valid hamlet]

how to locate the game in hoyoplay app?'

for example, i did copy ZenlessZoneZero_Data folder and paste it somewhere else then after installing windows again now i want to locate that folder so it doens't download 118gb'

[cosmic lion]

https://cdn.discordapp.com/attachments/427673685026013184/1307954517849014293/HYP_HI3_Tutorial_SD.gif?ex=69537011&is=69521e91&hm=627ef9c8a0dc0954f4dbfa8b7e6bd34c4e4e183604047e96bf40d4e669377735&

This should work as a guide... Did you copy all the files or just the data folder? Because if you are missing files is will try to download the base files again

[frosty wyvern]

reading difficulty : very hard

[valid hamlet]

the problem is'

there is no .exe file'

in any hoyo game's folders'

gi, zzz, hsr, hi3, hi3rd'

[frosty wyvern]

that means you only copied the game data (not the all of the game files)

[valid hamlet]

hmm now it makes sense'

i should have also copied all files where .exe was placed'

[cosmic lion]

Yes, the default path create a "game" folder (in the case of hi3 is "honkai impact 3## game"), you have to copy that folder when moving files

At least for honkai I probably can upload the missing files if you play on glb, but you will need to wait for me to be on my pc

[valid hamlet]

no thank you i have very fast internet'

its been 5 hours now'

i downloaded hi3, hi3rd, zzz, gi, hsr'

all full games'

[verbal granite]

Is there pee download for sea yet?

[stoic reef]

its out, but we havent reuploaded it beause its like 600MB or something now and we can only reupload the whole 25GB base game installation going forward

[verbal granite]

Do android version already support pre download?

Like hsr it have pre download feature

[cosmic lion]

yes, most of the time show up hrs later after the pc preload is released, and is automatically downloaded on wifi

if by any chance you need to manually start it is going to be on Ai-phone→Mobile

[torn cave]

does anyone know how to get rid of this stupid thing

like how the screen moves when I move my phone

it hurts my eyes ugh

[cosmic lion]

there is no setting to disable that in the game, your only option would be to use the bridge hyperion 11 to make it move less on the main menu or if you are on android depending on your phone you might have the option to disable gyro (most only have it in developer options)

[torn cave]

ugh that's so annoying 😭😭 you'd think theyd give an option omg

idk where to find gyro but I managed to change bridges. Can I not have my preferred characters in the P2 bridge? or is it just dream seeker

[stoic reef]

P2 bridge has who your active character in your party is for the p2 stuff, sadly it cant do older characters since they cant be in the P2 party, but what kind of phone do you have? I can check how to turn off the gyro if you want if its possible

[torn cave]

ahh I haven't played P2 yet. I have a Samsung tho, S23 so fairly new

[stoic reef]

ah i gotcha, so theres no way to turn off the gyro just for hi3, you would have to disable it entirely for the phone which if you use like google maps or stuff can mess with that but if you want to you can turn on developer options by goint to settings > about > software information and tap on build number about 5-7 times and then go into the developer settings > quick settings developer tiles > and turn sensors off

[clear edge]

or just play it on computer... there is no shake interaction with the game

[stoic reef]

there is that, theres also phones with no gyro in them that dont have screen shake either xD

[torn cave]

I don't have computer, only console :(

[verbal granite]

Version update today or tomorrow?

[stoic reef]

#mt-countdown for your local timezone

[tender frost]

no more manual download?

[cosmic lion]

You still can use the link if you want (check pins 📌) but, for updates the launcher now will only download the new files instead of downloading the game again (the preload for this patch is 400mb of download)
Even for a new install/reinstall is recommended to use the launcher, the new system download the files better that before

[verbal granite]

Any info how much update size?

[cosmic lion]

the update on the PC launcher is 400mb of download, like 1.5gb when installed iirc

[copper knot]

Uhm.. Someone to guide me on how to solve the "Loading settings 100%"?

Stuck there for 4~5 days i don't understand why the heck i have that bug

[cosmic lion]

could be 2 things... a connection issue so is unable to go to the next step (the steps on this pin should help you)
or if you have a slow device/network, can take a while for the files to get installed/verified, just waiting is the solution on this case

[copper knot]

It's not that i did everything like uninstall and re installing, the repair thing best WiFi ever and yet i have that annoying bug since for 5 days...

It always stays stuck ar "Loading settings 100%..."

[cosmic lion]

did you try the steps on the pin i shared before? could be that your network is just getting a bad routing to the server and on that case a vpn can help with that

or like i said could be a slow install, how much time did you wait approx. on that screen before closing/reinstalling the game?

[copper knot]

30min~1hrs 😭...

[cosmic lion]

then sound like is a connection issue, when the update is out try again like normal, if you get the problem again, try to use a VPN when login (on the pin there are some free ones) after you reach the main menu you should be able to turn it off

[copper knot]

I'm tired of this bs... I played this game since the beginning and it's the 1st time i get such a weird bug that can't be fixed even after 5 f*ing days...

[copper knot]

I literally played a fps online without problems it's not the connection... Still thanks for the intention

I will just wait 2~3 hrs at the "loading settings 100%" bs hoping a miracle since even support clients don't EVEN reply to me but i guess maybe because it's new years 🤷🏻‍♂️

[cosmic lion]

that you can play other games without issues doesn't mean much tbh, your ISP can have issues reaching only some servers, you can read a simple explanation here if you want: #🔌technical-help message

[copper knot]

Aaaaaaah so annoying (also thank for the info i didn't know it was here i just came here to ask for help)... Why i have to be the few ppl that can't play Hi3rd... As f2p it completely f* me over if my problem isn't gone this week (ER, daily cristals etc)

I knew i wasn't the only one just that that some ppl on reddit apparently got the the same bug but solved it by doing some sh*t on data file whatever it's and i did It too but to no avail

[cosmic lion]

tbh you are kinda lucky, you said is your first time with this problem, there are some users that, because of their ISP, have this problem constantly and playing with a vpn is like a habit

but as I said before once the server are working, try to start it normally first, I would recommend you to wait on the screen for a few minutes because of the patch (I don't think more than 15-20min) if you still have the problem, use a vpn.

[gentle helm]

got this "failed to integrate/check resources" error. I tried almost everything other than reinstalling the entire game. Any idea what to do here?

[odd wedge]

Try VPN
#🔌technical-help message

It usually works for this error

for some reason

[gentle helm]

i did try that

no luck

[stoic reef]

if you havent yet, can you try restarting your computer? that sometimes fixes 10042 errors too

[gentle helm]

did that too

i even went ahead and deleted the audio pck file and verified so that it'll download it again
still no luck

[stoic reef]

since its the audio default pcktmp file thats the issue try giving this a try #🔌technical-help message

[gentle helm]

lemme see

[stoic reef]

lemme know if it works, its been a while and the fix is curtousey of ihofox here but i hope it helps!

[empty elm]

The daily sign in via Hoyolab is saying "event has ended" for HI3. Is it intentional?

[gentle helm]

yep that fixed it. removed both the pck file and the line from the version.txt

[stoic reef]

i dont remember any announcements about it, maybe try emailing hoyolab support

[stoic reef]

noice

[gentle helm]

i did have to repair it on hoyoplay since the game crashed without doing so, but afterwards it downloaded the audio file in game itself.

[stoic reef]

makese sense but im glad its working now!

[mellow pond]

Hello excuse i got some issue with the update.

Anyone up for some help ? please !!! xD

[mellow pond]

uid=0
vid =8.6.0_global_pc
sign= ( idk if it necessary )
errorCode=10014
msg=delete corupted blocks: ( big line ... )

blockVersion=8_6_0_0
dataVersion=1821551

[stoic reef]

sorry works busy, but you said error code 10014?

[mellow pond]

yeah

i cant post some Screenshoot xD

well i wrote it

[stoic reef]

ah you dont have the captain role thats why, gotta read past the rules page to the botom to see how to get that role so you can post screenshots

but for 10014 its a corrupted file when updating, you can retry a few times if you want or you can also go to the folder specified in the error message and delete the file it mentions and then it should redownload ok hopefully

[mellow pond]

i did it ... 4 time
i target all the error i delete it retry but other appear

i tryed to delete all, but the error still

and i un/install 2 time xD

[stoic reef]

its different files every time too im guessing?

[mellow pond]

YES ! xD

[viscid nova]

bro

ive restarted and everything im not sure what it is

[stoic reef]

so thats pointing to an unstable network connection to hoyoverse servers and its basically corrupting a bunch of files when installing/updating, you can try using a VPN (good free ones in this link along with other stuff to try) but you can also try repairing via the launcher #🔌technical-help message

but if that doesnt help, you might have to do what some people do and just delete that file as many times as needed to

[stoic reef]

is hoyoplay running as admin?

[viscid nova]

Yes, it always does. i even tried running it as administrator manually

on the 3rd restart and still nothing:<

[mellow pond]

VPN or not .... still dont work ....

[stoic reef]

hmm, is the installation location the default one or a custom location like a secondary hard drive?

[viscid nova]

the latter

i've never had an issue like this before though

[stoic reef]

tbh its just a corrupted download, i think the record was around 20+ times from people trying to bruteforce it,

have you also tried running the repair in the launcher im guessing?

[stoic reef]

might check to see if you have any torrents/AV scans or anything going on with that drive that is looking at a high drive usage or something since that might make the files be counted as "in use" during installation

actually double check your antivirus and maybe try turning that off real quick while downloading

[mellow pond]

yes off course

and now i can post

And yes sometime the file doesn't exist xD

[viscid nova]

It's the only process on the drive running, when i turned off antivirus it did go a little further than before but led to an error again

[mellow pond]

@stoic reef it's strange because i dowload the update on my phone : no problem
my GF dowloaded the game (WIFI) on her computer ... it work on her

[stoic reef]

are your phone and your gf's computer downloading the update from the exact same wifi router?

[mellow pond]

YES !

as u can see it's not the same file problem ..

[stoic reef]

tbh regardless of how weird that is, the error message still just simply means those downloads are corrupted, generally speaking this is only caused by network issues but regardless of the sourcethe only fix i know of is to go to \Honkai Impact 3 ###\Games\BH3_Data\StreamingAssets\Asb\pc and delete the specified files and have the game redownload them until it stops doing that and lets you in once they are all good.

and yes i am aware the files change all the time, theres likely a couple of dozen or more corrupted files but the error message only shows a few at a time so its normal to have it be different files. oh and make sure the game is closed when you're deleting them so it goes like take screenshot > close game > delete files > open game, and repeat till it goes away

could always try customer support #how-to-contact-cs to see if they have a different solution but for the last few years thats the only fix that im aware of

[mellow pond]

well let's go try it,
Thanks for your time ! i comeback give a feedback if it work 🙂

[stoic reef]

oh heres an idea try whitelisting hoyoplay in your AV and firewall, but if that doesnt work im not sure, im not familiar with hoyoplay error codes since theres so many of them so you might have to try customer support #how-to-contact-cs

[stoic reef]

ok good luck! remember that the recor iirc was over 20 rounds of that a few years ago so it can be a lot for sure to clear out all the corrupted ones

[viscid nova]

I'll see, i'm thinking about a complete reinstall as well but im not sure if this type of error is recurring like that lol

but thank you so much for the help!!

[stoic reef]

im not sure if it would help tbh but if theres no other processes running that are accessing that drive, then unless that error message is referring to something else that it doesnt talk about that i dont know about then i think its an AV or firewall issue causing it since theres not much else that could be blocking a download or making the download files be "in use"

[mellow pond]

did u know where i can found there files ???
because i don't found them xD

( yes i closed the game, and he is close atm )

[stoic reef]

it in theory is supposed to auto delete them so if you dont find them its fine, just as long as you verify they're gone

[mellow pond]

what a job 🤣

ty x)

[cosmic lion]

if you already check every program that could "use" the files, it could be the launcher itself having some issues, you could try reinstall it, if you are using a "3rd party store" launcher (like EGS or Google) try to use the one from the official site to install the update
or if you want you can try to use a custom launcher, they can give you better info if something fails #🔌technical-help message
(idk if Better is using the new "update" system or the old one)

[mellow pond]

should i close and restart hoyoplay too ?

[cosmic lion]

for what i saw... i think the "base files" of your install are corrupted... probably a reinstall will be a better option, or if you want to keep doing the same, after you delete the files on the error msg and before you go back to the game, run a repair on the launcher

[cosmic lion]

[viscid nova]

i was using the official launcher, but dead end.
seems to be reupdating on the betterlauncher so ill just wait it out

[mellow pond]

i already uninstall reinstall 2 time ... i think is not a good idea it change nothing

[viscid nova]

ah it's also stuck

on the official launcher its stuck on verifying, on the better one it's stuck on downloading

[stoic reef]

it cant hurt for sure but it might not change anything

[viscid nova]

i lowkey give up 🥀

[cosmic lion]

did you get any error msg on betterhi3 or is just stuck? and are you installing the game on a ssd or hdd?

[mellow pond]

AAAAAAAHAHHH3HYRUgbEFIUBfeq npf

FINNALY IT WORK !!!!!!!!

[stoic reef]

might just be a network issue that the launcher is interpreting differently then im not sure, if you can i'd still recommend sending customer support an email

[mellow pond]

Well i explain...

after few restart ...
the file error never appear in folder .. ( i wrote every single file to check !!! )
if the game delete automatically the file ... why dont just brutforce the download !

i just reload ( in game no restart ) again and again and again the download and it finally WORK !!!

we are close to 15-20 re download for make it work

[stoic reef]

oh noice
close to/tied the record lol but glad you're in

[stoic reef]

happy new years btw fam

[viscid nova]

hdd

beforehand never had any issues at all

i ended up reinstalling it should be fine, no errors so far

[cosmic lion]

happy new year
-# still a few hours to go where i live :p

[stoic reef]

honestly theres like 10 left for me xD

[stoic reef]

Fingers crossed that it stays fine! (If it broke as soon as I said something I'm so so sorry )

[cosmic lion]

kinda close (?, 2hr less here... I was just waking up and having trouble checking the time left.

[stoic reef]