🔌technical-help

[stoic reef]

and if that doesnt help, double check that you dont have a registry cleaner software running or anything

[jovial pawn]

okay

i will try it tomorrow, i will sleep now, i will say if worked

thanks

[stoic reef]

np :3

[jovial bough]

i can't use the hoyoverse login for the CN version of the app?

[cosmic lion]

No, HYV is just for the rest of the world, for CN you have to use a miHoYo account for the official server, or any of the third party for the alternatives that exist for CN server (like bilibili, 9Game, etc.)

keep in mind that for the CN ver. you need to give some kind of identification to play
the easy way to play on the cn server is by using the bilibili ver, because you can give them your "foreign id" and they will let you play

[gilded birch]

blame cn gaming laws 😻

[jovial bough]

ye im using the bilibili version i made an account but i can't login in the app or the game

i dun understand

[cosmic lion]

is your account "verified"? afaik you can create a bilibili account easily but you have to "manually" verify with photos of your country id so you can use the account on stuff that need it (like cn games login)

[jovial bough]

no ill try to do it on pc where i can login

problem is i dun understand where is this option xD

wait i think i used wrong site

tf is bilibilitv

[cosmic lion]

is the "overseas" version of the video/stream part of bilibili, you have to use bilibili.com for the CN site

[dusky hound]

Um hey guys I'm seeking help with an issue I'm facing
The first time i installed hsr my game was working fine for 4-5 days then a bug happened once I exited battle club in boulder town
My character was running in same place

[soft shell]

@jovial bough this for AK but should be the same process anw https://old.reddit.com/r/arknights/comments/13tyj1g/guide_of_verify_your_own_bilibili_account_for/

[dusky hound]

So I tried to reinstall the game now the issue is when my Download reaches 88 percent the Launcher says Verification Error failed to verify files

Can someone help me this^^^

[odd wedge]

!faq mandown

[grizzled rampart]

HI3 v8.0 Manual Download

1. Close launcher
2. Open folder: For the HoYoPlay launcher, its \HoYoPlay\games\Honkai Impact 3## game, for other launchers or custom locations its the same folder where BH3.exe is located typically in the games folder.
3. Delete BH3_v8.0.0_647b2f09ce4e.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[odd wedge]

What's up babes I'm back

[dusky hound]

Omg tysm

[cosmic lion]

just to be sure, are you trying to install hi3 or hsr?

because this is hi3 server and those steps are for the install of hi3

[dusky hound]

Hsr

[dusky hound]

;(

[cosmic lion]

then go to hsr server and search/ask there for the manual install links, iirc on one of the help channel always have the steps for a manual install in the pins

or if you want, you can try a custom launcher like collapse that you can find on this pin here #🔌technical-help message

just keep in mind, the verification problems is caused most of the time by an slow/unstable connection, if that is your case try to download the manual files using a download manager like motrix

[odd wedge]

Oh my head head

[dusky hound]

tysm

[jovial bough]

thx but still can't bilibili seems that dun wanna send me verification codes

tried everything

[soft shell]

try with different browser

i remember it was finicky for me

like the captcha wouldnt even show on some

[jovial bough]

worked with microsoft edge

but the ak guide is useless not the same symbols to click

[wind lichen]

if it works with edge, it should work with any chrome-based browser so go ahead and try what you use most of those

[jovial bough]

i gave up is impossible to do i can login only with edge not with the app i still dun have an email or password just phone number

[wind lichen]

do you have any ad- or tracker-blocking extensions enabled?

could potentially also be a source of problems if they blocks some services you need for the verify process

[jovial bough]

no

[silver urchin]

help me please

why error games HI3 pc? 😢

[soft shell]

have you tried repair/verify game files from launcher

[silver urchin]

where launcher?

[stoic reef]

the hoyoplay launcher

or if you dont use a launcher, how do you open the game normally?

through a manual download or though steam?

[silver urchin]

ready?

[stoic reef]

so in the launcher, click the 3 lines next to start and click repair now

if that doesnt fix it then let me know

[silver urchin]

It doesn't work, it's my account in hi3 emails lvl 88 2021 ago

[silver urchin]

okay :''(

[stoic reef]

hopefully the repair works, it doesnt always but its supposed to fix stuff like this

[silver urchin]

okay :''(

I'm already installing hi3 on my cell phone

[stoic reef]

ok, if you'd rather do that then thats fine too

[silver urchin]

wow okay thanks :''(

[stoic reef]

if you want to try to get the pc version working then im more than willing to help, if the launcher repair didnt fix it then theres other things to try too

[silver urchin]

but it is deleting HI3 PC

[stoic reef]

but playing on your phone is how most people do it, so playing on phone is just as good

[stoic reef]

the repair shouldnt delete anything, it is just supposed to scan the files and fix (redownload) any that are broken

[silver urchin]

yes i understand 🙂

[stoic reef]

but if its uninstalled on pc already, then reinstalling it is one of the things that can fix the error you had so theres a good chance if you reinstalled it on pc then it would just start working

[silver urchin]

is hi3 steam working? 🤔

[stoic reef]

hi3 steam works, but it cannot use hoyoverse accounts, so you would end up starting over at the beginning if you tried the steam version

[silver urchin]

okay :'''(

[frozen heron]

Is the Sirin card event voiced in Chinese or Japanese? I think I'm meant to hear voices here but idk what language to change it to

[stoic reef]

its not voiced in JP iirc but it should be in CN

[frozen heron]

I tred CN and a lot of stuff didn't seem voiced (it had blue text but no voice)

[stoic reef]

its honestly hit or miss with events, they're just generally more often (or more voiced) in CN but its still hit or miss

[tender frost]

im bugged in this scene, help

[stoic reef]

if you're still having this issue, please restart your device and if you're on pc run the repair in the launcher and then open the game, then regardless if you're on pc or mobile go ahead and click the red repair icon in the lower left corner of the login screen and check your assets. If that still doesnt help then let me know what model your phone is if you're on mobile and if you're on pc please send these screenshots so i can see what version your drivers are and windows and stuff like that

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[tender frost]

https://youtu.be/4k6QF7d7FxA
the worm ignore me

[stoic reef]

i gotcha, did any of the stuff i suggested so far work?

[woeful venture]

Hey so I’ve recently downloaded honkai impact after 2 and a half years of not playing it and I tried logging in with my old miHoYo account and it said I need to link my Hoyoverse account to it but when I tried it said “failed to link” then said I need another hoyo account to complete the linking and it’s confusing so I need help with it😭

[woeful venture]

And I also don’t wanna restart the game🙁

[stoic reef]

did the message specifically say that the hoyoverse account already has a character linked to it and to use another one?

if thats the case then all you have to do is use a different hoyoverse account to link your old mihoyo account to, the one you tried to link it to already has a hi3 account on it

[woeful venture]

Sorry I’m dyslexic so idk what u mean

[stoic reef]

i gotcha and its np, so all you have to do is make a new hoyoverse account, and then use that new one

[woeful venture]

Ohhh

[stoic reef]

yup, and when I say use that new one, i mean use that new one in the account retreival BEFORE logging into the game itself

and once you get an account link success message isntead of failed to link, then you can log into the game

[woeful venture]

I understand it now😎

[stoic reef]

noice!

[woeful venture]

Tysmmm for helping me with the linking thing😭😭

It worked I got my acc back

[stoic reef]

yay! I'm glad you are in the game now

[tender frost]

NO

[stoic reef]

ok, then make sure to report it to customer support #how-to-contact-cs that kind of thing doesnt look like a graphical or performance related bug so its probably a glitch in the game code, the only thing i could think of that might fix it on your own is reinstalling the game but thats both a big maybe and a really big download so if you cant do that then let customer support know and let them know that you've already tried running the repair tool

[tender frost]

redownload, nah i think pass

[stoic reef]

mhmm thats why i said its a big maybe and gave an alternative

[signal warren]

same. I remember last year, the first time sirin event released got voice in CN dub but in current rerun there no voice

[jovial bough]

guys in the bilibili version of honkai there is only chinese language ?

i can't seem to find japanese

[lunar gust]

yes

CN server only has CN language

[umbral steppe]

Someone can help me solve this problem? I checked and my new cellphone is compatible to it but this error is annoying me

[cosmic lion]

What is your device model?

And is only on ER the problem or in other modes/stages too?

[umbral steppe]

Its an Moto G54 5G

[umbral steppe]

Happened in the durandal trial area and this area

Excluding those visual bugs the game plays normally

[cosmic lion]

Sadly your device is not compatible with the game
The SoC have a PowerVR GPU that are not good for GPU heavy tasks like games
You can still play but you will encounter bugs and glitches that can't be fix

If you want to play the game you need a device that meet the specs, you can find them here: #🔌technical-help message

Still if you want you can contact cs #how-to-contact-cs and tell them about your issue

[umbral steppe]

Welp I guess is goodbye to honkai then, Im short on money to see an new one, thanks for the help

[marsh oriole]

quick question; is there any way to stop hi3 from crashing whenever i try to stream/record it (ive tried both OBS and streamlabs and neither seem to be able to stop it from crashing. and yes i do open those with admin, doesnt change anything)
im certian its an issue with hi3 because literally every other game i have doesnt do this. not genshin, not hsr, not zzz, or any other non-hoyo games so im wondering what could be causing this and what i can do to fix it

[stoic reef]

tbh i haven't heard of this with hi3 before, is there any kind of error message or anything when it crashes?

[marsh oriole]

nope

it just stops moving for a few seconds, as if lagging, but then crashes

its interuppted streaming before and im tired of it as i wanna stream it so bad :(

[stoic reef]

if it happens every time, do you think you could get your software ready to record, then open the game and immediately after it opens to the main menu, go to record it so it'll crash right away, and then send me your output log? maybe i'll notice something off in there

!faq gamelog

[grizzled rampart]

The game log can be found at the following locations:
Global: %userprofile%\AppData\LocalLow\miHoYo\Honkai Impact 3rd
SEA: %userprofile%\AppData\LocalLow\miHoYo\Honkai Impact 3
Copy the path, then paste it (Ctrl+V) to the start menu. Press Enter to navigate there.
You will find a file called output_log.txt, send it here.

[marsh oriole]

should i close hi3 before i do this

:'D

[stoic reef]

yes please, otherwise the output log is going to be thousands of times longer

it starts recording as soon as you click launch from the launcher and pretty much everything you do in the game adds quite a few lines to it

[marsh oriole]

alright

[stoic reef]

ok, let me see if i find anything in it

[marsh oriole]

okayy

[stoic reef]

and that was after it crashed right at the main menu right?

[marsh oriole]

it crashes whenever i try to record it; sometimes im able to record for like a few minutes but then suddenly just crashes, or force-closes, or soemthing

im not sure how to explain exactly what i mean

[stoic reef]

I know what you mean, it just dies essentially, but have you paid attention to your RAM usage while recording? does it max out or anything?

[marsh oriole]

so ive given up trying to record/stream it for now until i figure out what im doing wrong

[stoic reef]

but the output log is not super specific so it could be a few things that I can think of, my first thought is the ram usage

[marsh oriole]

idve thought id have enough ram tho

i have plenty of free storage and 32gb of ram

[stoic reef]

probably not that then yeah, I was thinking that since the game is using your iGPU and not a dedicated GPU so its using your ram as video memory

[marsh oriole]

this is why im so confused, because if this was a ram/gpu issue, then wouldnt i have the issue with my other hoyo games?

[stoic reef]

a quick question though, have you tried anything like repairing or reinstalling the game?

[marsh oriole]

no, somehow i didnt think of that

but the thing is, i downloaded hi3 not long before it came to the main launcher...

[stoic reef]

not really, same company but different dev deams/different unity builds and so on. the graphics usage varies quite a lot and just because its old doesnt mean HI3 isnt demanding in its own way

[marsh oriole]

ill try repairing it, maybe that'll work

bc i wanna record elysain realm runs or something silly like that

[stoic reef]

and well recently installed doesnt mean a file cant get corrupted or anything, but if the repair doesnt help, before you try reinstalling please send these screenshots

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[marsh oriole]

i thought these were specs

[stoic reef]

so i can take a look at what version your windows is and what the exact version your graphics drivers are and stuff, just something to double check before you try reinstalling

[stoic reef]

that doesnt tell me what version your windows build is, or your iGPU driver version, or your resolution, available VRAM, etc

[marsh oriole]

ahhh

alright one sec

:'D

wait should i have given this out

should i have taken this to dms

[stoic reef]

the screenshots dont have any identifying info but they're enough for now i do see a potential problem so give me a sec to find a link for you

[marsh oriole]

okay

[stoic reef]

so your iGPU graphics drivers are a little over a year old and should be updated, try updating them here https://downloadmirror.intel.com/845887/gfx_win_101.6557_101.6262.exe (this is from intel, found here https://www.intel.com/content/www/us/en/products/sku/226269/intel-core-i31215u-processor-10m-cache-up-to-4-40-ghz-with-ipu/downloads.html)

just download and run that file to update your graphics, and if it still causes problems after that and a repair of the game then let me know

[marsh oriole]

and i just run it when its finished downloading? (wanna make sure)

[stoic reef]

but hte latest drivers for your cpu are from 2 days ago and your current graphics drivers are from january 2024

[marsh oriole]

i didnt think it would be this kind of issue but thnk you

[marsh oriole]

oh boi

[stoic reef]

yes, after downloading it just run the file and follow the isntall instructions, but hopefully this fixes it, if not i have a few more ideas but this is something that could be causing it and will just help in general so try it first

[jaunty heath]

are there issues with the server rn??

[stoic reef]

no, i just opened the game without issues, what issue are you having?

[jaunty heath]

i was trying to get into my account and it sent a code to my email but i didnt get it until like 10 mins later and after i had already closed out of it

and now when i try to log back in it keeps telling me i did too many attempts and i should retry later

but it has been 2 hours…

[stoic reef]

for that you'll need to contact customer support, thats something they have to take care of on their end, the game servers are fine but sometimes theres issues with that #how-to-contact-cs

if you want to try on your own before they reply then make sure you wait at least a few hours before trying again

[jaunty heath]

aghh how long will it take if i email them

[stoic reef]

it depends, if they dont have a backlog they sometimes reply within the same day, but on average it takes them 1-3 business days i'd say. but this issue does sometimes fix itself on its own but if you keep trying a lot it doesnt work you have to wait at least a few hours before trying again when getting the too many requests message

[marsh oriole]

is this right ;w;

[stoic reef]

yes thats the right installer

[marsh oriole]

okay :D

is it normal for the driver to not update when the laptop updates? (bc yeh this is a laptop)

[stoic reef]

yeah thats pretty normal, companies like HP if you have their auto update thing running all the time (which a lot of people turn off anyways) only updates the HP versions of like graphics drivers, for instance on HP's website, the most "up to date" version of of graphics for your laptop is from september of last year, but the people that actually made your CPU have much more recent versions usually

but windows update only updates windows, not other stuff like graphics drivers

[marsh oriole]

ohh

alright

when it gets to here, do i restart my laptop (bc i got a notification that told me it owuld need to restart to finish the installation

wait nvm

[stoic reef]

yup you'll need to restart to finish the installation once it says its done, wait for the installer to finish though

[marsh oriole]

it just told me to restart it lmao

alright i think its finished, but ill get back to ya in a bit, the pizza mom ordered is here :'D

[stoic reef]

you're all good! hopefully it helps and even if it doesnt, you should get better performance with your graphics now anyways so its an overall improvement

[marsh oriole]

yee

thank you :D

[stoic reef]

np and good luck!

[willow bridge]

Should I unistall Hi3 first?
Since im not really playing it for now but ill play it sooner so it might store the big storage thing...

[stoic reef]

thats entirely up to you, if you want to save on storage space then you can but if you uninstall hi3 you'll need to reinstall it when you next play

[willow bridge]

Kk

[slender isle]

if i download honkai impact from google play by pc would it be any different then if it were to be from the application hoyo has for all the other games

[stoic reef]

you mean the hoyoplay launcher for the application? it would be the mobile version of the game iirc if you got the one from google play, you could still play on your same account and stuff but i think its the mobile version of the game

[slender isle]

if i were to download it off the google play store on pc instead of phone would it still run the same way?

or that might be incompatible

[stoic reef]

I think the Google play for PC does keyboard controls iirc

But tbh if your installing on PC the regular PC client would run better since it's made for pc

[slender isle]

my laptop doesn't have the specs to run it the normal way

so would mobile version make the difference

[stoic reef]

hard to say, on one hand the mobile version is less demanding than the pc version, but on the other hand everything has to go through an additional layer of the emulator thereby lowering performance so its hard to say without just trying it, if you have the internet for it then give it a try, but its hard to guarantee something like that without trying it

[slender isle]

can google play emulate the mobile version

on pc

has it been done

[stoic reef]

thats what google play on pc is, its an android emulator

thats why it can play mobile games on your pc

but as far as it being done, yes i installed the google play on pc version myself back when it was first available to test it and it ran ok, i think it allowed keyboard control too but i could be misremembering on that part

[slender isle]

are there any people that still primarily use google play to emulate the game

[stoic reef]

no idea tbh, most people use the regular pc version or if they're going emulator version the few that have talked about it in here use something else like nox or bluestacks, etc

i know it can run but i dont keep tabs on everything everyone says in here

[slender isle]

is google play a trusted emulator

[stoic reef]

but i dont know exactly how the performance is, it hasnt really had a large group of people test it as far as i know

[slender isle]

im not going to get falsebanned

[stoic reef]

you mean your hi3 account?

[slender isle]

yeah

[stoic reef]

using an android emulator is fine with hoyoverse

before there was a pc version they had an officially recommended emulator for playing it on pc

[cosmic lion]

The google play ver. of honkai is just the pc ver of the game, works like the EGS, you still have to download the HYP launcher but an special one that "works" like the old one (no multiple games/no server selection on launcher)

Idk if google play launcher is still a mess, but in short they have 2 kind of games on their store, native for PC and emulated, the problem last time I use it is that they don't tell you what ver. is available for what game (unless they change it recently )

[stoic reef]

I could have sworn it was the android version, maybe I'm thinking of the early beta, I know I tried like super early into it but thanks for the the info and hihi

Also yes it would be nice if it tells you for any of the games, part of the reason I don't bother with it anymore

[odd wedge]

I don't think they tell, but it's Chromebooks that get the emulated one (?)

[slender isle]

the pc version has the google play beta stuff

so it has the option to emulate the game

[stoic reef]

well if things havent changed since i last installed it on my chromebook (got 2 fps dont do it lol) but seeing as that ChromeOS is an android OS they just get the regular play store and install the android version, i remember i had to use the touchpad to tap on the screen lol

[odd wedge]

Pain

[stoic reef]

mhmm, not that chromebooks really have the hardware to actually play the game xD

[umbral flax]

Do the hi3 pc launcher instantly recognize 3rd party procons?

[hybrid canyon]

What's the difference between recommended and compatible?

[stoic reef]

procons? if you mean by controllers it kind of depends, but in general generic controllers work fine

[umbral flax]

Switch pro controller

[stoic reef]

recommended will play the game reliably and at medium/high graphic settings. compatible is as best as we can determine, the bare minimum that we can reliably say the game will run to a playable degree, but low/medium graphics and fps drops in some areas are to be expected

[stoic reef]

yeah people have had it working, i dont think they had any issues or had to do anything, but if you do have any issues with it then check the controller section of the general pin for this channel

[simple tartan]

it’s not possible to delete the data of an account if it’s already linked to a hoyolab account right?

[stoic reef]

thats correct, you can try contacting customer support #how-to-contact-cs and ask them to unlink the account, but theres no way to delete it on your own

[simple tartan]

Alright thank you!

[stoic reef]

Np~

[amber violet]

uh does hoyo still use worldpay

i got a random refund from it without requesting any and i'm worried my purchases in one of the hoyo games might've bounced back and i'm gonna get negative crystals

[bitter ravine]

#how-to-contact-cs

[stoic reef]

i dont think so since it moved to the same hoyoverse pay system which iirc doesnt have it but double check with customer support

[amber violet]

thank you, I may ask

I paid thru Google pay/galaxy store with PayPal so any chance worldpay was involved?

[stoic reef]

not sure honestly, thats several different payment processors it went though

[amber violet]

yeah...

by trying to be secure i may have ruined it

[wind lichen]

Not really a mistake on your end when it's a miscommunication between Hoyo and payment option providers.

[amber violet]

well it might as well be something else and not from hoyo, just no other ideas

in fact I really hope it's not them

[amber violet]

I wonder if I should contact them or wait to see if they reach out to me

[wind lichen]

I don't think it would hurt to contact both worldpay and hoyo

either sides will give you a clearer answer

[amber violet]

you're right, thank you

[odd wedge]

FYI if the refund actually came from any of the HoYoverse games, you'll get an in-game message regarding the refund within a week. You'll be given a week after the message to contact CS re-purchase to cover the refund.

Unless they changed 💀

Else I wouldn't stress too much and just wait for in-game mail

[amber violet]

I see, thought it takes over a month

[compact granite]

customer service suggested a bunch of troubleshooting steps, it seems like what finally did the trick was uninstalling HI3 from hoyoplay and reinstalling
though I also updated my nvidia driver while it was reinstalling

[uneven sparrow]

need some help with this.. Games keep crashing on PC

need a patching to fix this. repair doesnt work

[stoic reef]

for that you can try either getting the collapse launcher from the download links pin and using its full repair (not quick repair) since that does a much better job than the hoyoplay launchers repair (you can continue using the hoyoplay launcher to play, just try the repair with the collapse launcher)

or you can try sending the output log here and maybe i'll spot what the issue is and hopefully it wont need a reinstall or anything, access violation errors dont really tell much since all it means is that some part of the game accidentally tried using the wrong ram address which can be caused by pretty much anything (the next message will show how to get your output log)

!faq gamelog

[grizzled rampart]

The game log can be found at the following locations:
Global: %userprofile%\AppData\LocalLow\miHoYo\Honkai Impact 3rd
SEA: %userprofile%\AppData\LocalLow\miHoYo\Honkai Impact 3
Copy the path, then paste it (Ctrl+V) to the start menu. Press Enter to navigate there.
You will find a file called output_log.txt, send it here.

[cosmic lion]

repair is not working because is not the game causing the problem, the files there is from your GPU drivers
make a clean reinstall of the driver(recommended to use DDU) and try again

[cosmic lion]

[stoic reef]

nvwg is a graphics dll?

[cosmic lion]

yeah nvidia one, what i dont remember exactly right now if it was from the driver or the "app"

[stoic reef]

probably from the driver since its not in the plugins folder

[cosmic lion]

idk if you mean the nvidia plugins folder or the honkai one

but still is best to just reinstall both driver and nvidia app just in case

[stoic reef]

sorry meant the honkai one

[carmine vessel]

uhhh does anyone know what the lobby button might be? this is after logging on with a 2.4 internet so I know it’s buggy

the button disappeared after I fixed the issue so

there was a orange bubble above it but it disappeared before I could screenshot, and it was also in Chinese

[bitter ravine]

iirc that is the lobby button function is

[carmine vessel]

I wonder what wouldve happen if I was able to press it, it did kick me out before I could do anything so

I’m trying to see if it’s possible to replicate it

[verbal granite]

Is there any way to move the game to another PC without redownload the game?

I have a new PC and I want to copy my hi3 game from old to new PC how can I do that?

[cosmic lion]

just only need to copy the game files folder and then on the launcher use the find game option to "link" the new path of the game files

https://cdn.discordapp.com/attachments/427673685026013184/1307954517849014293/HYP_HI3_Tutorial_SD.gif?ex=67a4fe51&is=67a3acd1&hm=1e494785eb52d5a5b51c24b967395e331e979050da8f5fbf746f842c46f96351&

[stoic reef]

Iho~

[glacial knot]

Anyone know if u can still play on global server if you went to Asia for a week?

[bitter ravine]

yes

but iirc thoose to server have their own data on its own,so if u delete the other one u must reinstall

[stoic reef]

yes you can, if you're on pc just make sure you have the right server selected, if you're on mobile then it should still be the same glb installation, but if you need to install it fresh on your phone its a bit more work

and yes, if you accidentally install the wrong server, it'll be a different account

[glacial knot]

Thanks!

[verbal granite]

usually where is the game location if auto install from the hoyoplay? i want to move the game folder and want to looks clean and tidying the folder

[stoic reef]

the default place is C:\Program Files\HoYoPlay\games\Honkai Impact 3 game for sea

[cosmic lion]

hi

[bleak pecan]

How much space to redownload honkai chat

[bleak pecan]

Ty

[bitter ravine]

[crisp steeple]

Umm… the GLB Sirin Event rerun has no volumes for some reason

Is this normal?

Did I forget to download a file or something?

[stoic reef]

by no volumes do you mean no voice acting? yeah thats normal, not every event gets voice acted and sometimes the voice acting doesnt carry over when it gets rerun

[crisp steeple]

Yes, what I meant is that there is no voice-acting

Thanks for helping me out

[stoic reef]

You're welcome~

[sleek turret]

how do i link my hoyoverse account on tomy honkai impact

they have different accounts emails

so can i even do that?

[tranquil dew]

sadly you can't

[sleek turret]

dang

[stoic reef]

honkai impact already uses hoyoverse accounts, so if its on a different email that means its on a different hoyoverse account already and you cant merge hoyoverse accounts

[clear dagger]

I just logged to the game after it my login expired
and I cant salvage stigma

[cosmic lion]

is a security measure and will show any time you login on a new device, can even show on the same device if something important change on it, like an mayor OS update
your only option for now is play the game and on a couple of days you will be able to salvage stuff again

just in case remember that the game has a new "device lock" option, if you enable it will replace the default item security measure for one where you can "unlock" by using a password, so you can use them faster and in case your account is hacked, is more difficult for them to use your items

[stuck agate]

hi3 goes mute when clicking another window, anyway to turn it off?

[cosmic lion]

Sadly no, you will only get sound when the game is in focus

[stuck agate]

like really? no bypass?

no setting?

sad

but ok , thankls

[gilded birch]

naurope :(

[odd wedge]

Did you just

Combine naur and nope

https://cdn.discordapp.com/emojis/1296373794109263912.gif?size=48&quality=lossless&name=adidaphat

[gilded birch]

yep :)

[odd wedge]

I'm going crazy

or not

Actually, yeseah

[gilded birch]

yaur

[cosmic lion]

No, it need to be "enable/work" by the dev
On the survey they release at the end of each ver. you can ask for it, if many ask for it, they will probably work on it (GI had the reverse, always sound, but after users ask for it, they got it a couple of yrs later)

[tame burrow]

Hey, I can't log in after I updated the game today, every time I tap on the loading screen it freezes for a few seconds and then returns to normal as if I didn't tap yet.

[cosmic lion]

Could be a connection issue that you can "fix" with the stuff on this pin #🔌technical-help message or wait a couple of min/hrs and should "fix itself"
In other cases can be the cache causing the problem, for that follow the steps here #🔌technical-help message

[slender sable]

Hey bros u know the event right the bundles I wonder where to participate

[cosmic lion]

You mean this one? https://fxtwitter.com/HonkaiImpact3rd/status/1888075285041500482
Because in the same post you can find the "how to participate" and the msg on other social media send you to Twitter/X

[sterile mural]

Is anyone else experiencing an issue on the PC client such that when i try to exit the game by pressing ESC, the game hangs instead of exiting normally?

[bitter ravine]

i dont,better #how-to-contact-cs

[hollow tide]

Anyone here deal with Hoyo account recoveries before? What kind of info do i need to provide exactly?

Oh. There's a channel for that. My bad.

[deep veldt]

I've been having the same issue for a while now but I just close the game with the task manager when it freezes

[stoic reef]

a few people had to reinstall the game to fix it, though that didnt work for everyone. if reinstalling isnt something you can easily do then yeah contact customer support

[odd wedge]

Just checking, what's your specs?

[final fractal]

LOL
I fell into out of bounds (1st stage of 3rd zone in hot on trail)

[slender isle]

restart? wall clipper

[copper compass]

Anyone know what to do about this? I think I haven’t changed app permissions. Anyone know how much data the game is now?

[bitter ravine]

35

gb

[odd wedge]

Hello Captain, please refer to this for Error 10030.
#🔌technical-help message

[cloud raven]

so i've been having issue where everytime i try to exit Honkai Impact
The game would just freeze up and it can't be closed. The only way is to open task manager and force end task it

Is there a way to fix this?

[odd wedge]

How are you trying to exit? ESC and confirm?

i usually just Alt + F4

[odd wedge]

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[wheat parcel]

Same here too

Before yesterday, its all fine.

Tho there's no problem exiting the game with that method right?

[odd wedge]

Shouldn't be a problem

I just shut my game for you guys with that method (I just launched www)

Does it lag before you confirm or like after?

[wheat parcel]

i think I won't be reinstalling the game just to fix that issue the .

Maybe during mandatory MT/patch update tho that mean i must input my login again (right?)

[wheat parcel]

No lag before confirming, the lags comes after confirmation to exit the game

[odd wedge]

If you do reinstall, yes.

[odd wedge]

Can you share your specs too?

[wheat parcel]

Then goes to freeze

Put both display too?

[odd wedge]

yes pls

[wheat parcel]

Oh yeah, sometimes during fight the game doesn't recognize the keyboard input (until i press windows button), it only happens twice but no big deal for me cuz i can restart the stage.

Other than that and exit crash, no more issues

[odd wedge]

uhh please update your graphics drivers

[wheat parcel]

Which ones

Also does it requires windows update?

[odd wedge]

Both Vega 8 and GTX 1050

[odd wedge]

Nah

Your drivers are from 2019 and 2020 orz

[wheat parcel]

That wont crash/screw my laptop right?

[odd wedge]

No

I mean yes, they won't

[wheat parcel]

I sometimes finds news that faulty drivers make your system crash, idk if that includes updating drivers while not updating your windows

I haven't updated my windows since.... 2018-19 i guess?

[odd wedge]

1050 should be good enough to not have such problem me thinks

There are occasionally some bad updates yes

we can rollback to slightly older ones if that happens

[wheat parcel]

You really sure it's from the drivers? Cuz before this week the close down just fine.

[wheat parcel]

Ooo how?

[odd wedge]

I mean, that's one thing to try

I can't guarantee it of course, but they're pretty outdated

[wheat parcel]

Think I'll wait for more screenshots from other who also experiencing this, seems like a lot ppl above also experiencing this

Why its only up to windows 7

[odd wedge]

damn what is bro doing 💀

https://helpdeskgeek.com/how-to-rollback-or-uninstall-nvidia-drivers-in-windows-11/

Okay, this has pictures

[wheat parcel]

Oh I forgot to mention I'm using windows 10

[odd wedge]

Works the same for 10~

[wheat parcel]

Alright, I'll keep this for now until more confirmation from other players who experiencing the same problem

Cuz I'm pretty sure other user probably has up-to-date drivers and still experiencing this problem

[cloud raven]

various way, including alt f4

but mostly i just press x since i use window screen mode. but i already try exiting in other way. From the menu, alt+f4. everything resulting to the same problem which is stuck/not responding

[odd wedge]

specs?

[wheat parcel]

Thats a lot of soundcards

[cloud raven]

[wheat parcel]

Have you ever update your Nvidia driver?

[cloud raven]

Yeah, I always update it every time there's a pop up notification about new update

[odd wedge]

From Jan 2024

[wheat parcel]

I guess it's not from the driver then

[odd wedge]

Bro's GPU driver is 1 year old, yours were from during COVID-19 times

[wheat parcel]

Lmao

[odd wedge]

Heck one of it was before it ever happened 😭

[wheat parcel]

I've been doing some research and found that some 1050 driver version has problems, so i think I'll hold that

[cloud raven]

oh and also, this not responding issue happen only during this ver. it was fine before this ver

[wheat parcel]

Same

[wheat parcel]

Wait, the entire patch or this week specifically?

[cloud raven]

the entire patch

[wheat parcel]

Interesting

Mine just happened this week

[wheat parcel]

What about you?

[cloud raven]

thats why im hesitant to report this problem because i assuming after ver change, it would be fixed but my patient run out since its quite annoying to have to open task manager just to close the game. one of the reason i play in window mode is because i can close it immediately

[wheat parcel]

Oh, clicking the x button on the window doesn't results in crash?

[cloud raven]

no, it still result in not responding crash

i mean like, i usually just click the x button so i can exit the game fast. but now since the not responding problem. i have to open task manager and end task

[strong thistle]

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-3000-series/amd-ryzen-5-3550h.html
https://www.nvidia.com/en-us/drivers/details/240553/

[wheat parcel]

Are these drivers supports my gpu?

and no min. windows 10 version requirements?

[strong thistle]

[strong thistle]

i recommend you update your Windows 10 first

your windows 10 versions is too old , you can update to 22H2 first
https://go.microsoft.com/fwlink/?LinkID=799445

[wheat parcel]

Ah, think I'll skip this then

The thing with windows 10 is, its full of bloatware and has risk it will screw my laptop (and other drivers)

And i don't think my laptop would handle that many updates since it haven't been updated wibdows 10 since 2019

[wind lichen]

@median zephyr

anyone know a potential cause for this?

it personally works fine for me

would be good to know about any potential error message that pops up

[mortal zealot]

I didn't even know web event can be opened in hoyolab in the first place

but

[wind lichen]

not this time

i checked already

[mortal zealot]

it's either an internet problem

or just some error in file or something

[wind lichen]

could be file corruption i guess

[mortal zealot]

now I don't know if device specs affect this type of event

since his phone IS a bit uhh... you know

crashes while playing vita

[wind lichen]

@median zephyr would you mind doing the dxdiag stuff suggested here? #🔌technical-help message

[mortal zealot]

oh yeah maybe that'll help

[mortal zealot]

oh wait that's for pc

not phone

[wind lichen]

i mean audric didn't reply yet, i just assume it's pc when the web event browser caused the game to crash

[mortal zealot]

well from what I've heard from him the past, he plays on phone

and it's not that high-end since his phone crashes when he plays Bita

[wind lichen]

that'd be unusual then, didn't he have a really bad pc too?

[mortal zealot]

so could be a problem with phone

[mortal zealot]

both

i think

but he mostly plays on phone

that much I know

[wind lichen]

the only crash i got on android was when vita's attacks were too much for my phone gpu to handle

ult+WA=death

[mortal zealot]

I dont play on phone at all so it's out of my area of expertise

[wind lichen]

i do both, phone less since I can't record properly there

[mortal zealot]

don't know much about it's software so cant say much other than this

[mortal zealot]

well either way, there normally isn't a file error since the game verifies them after install

unless some error occured afterwards for some reasoon

[wind lichen]

it can happen afterwards too

[mortal zealot]

[wind lichen]

which is why i suggested the logfile solution first, might bring some light into what's the real issue here

[mortal zealot]

yeah prolly should do that first

@median zephyr

well that's al I got

not really a tech nerd

could be a problem of game files so make sure to check them if anything other doesn't work

[cosmic lion]

@median zephyr most likely your device is having issues opening the web tab ingame could be directly your device specs or just your browser having issues, but still tell us what is your device model
and just in case, you can enter the event with your browser, here is the link https://hoyo.link/x1SzcXwUm

[wraith mauve]

hellooo

i’m trying to log into my honkai account but i can’t find my info

all i have is my ID number

is there anything i can do with that??

[snow wraith]

How do I add ai chan bot to my private server?

[stoic reef]

If all you have is your UID number then contact customer support, they'll be able to help you find your account #how-to-contact-cs

[stoic reef]

You can't afaik, the one in here is custom made and isn't shareable

[heady gyro]

since the last couple of days whenever I try to close hi3 on pc the game just crashes and shows not responding instead of closing normally like it should have. additional information that might be helpful - post crash game occupies a measly 40 MB of RAM, and end task clears that out as well. Still becoming a bit annoying to open task manager to close game everytime. anyone else with similar issues?

[stoic reef]

a few, as far as i've heard someone said that updating their graphics driver, windows and reinstalling the game fixed it, they did all of that at once though so im not sure which of those was the fix

if you dont want to try those quite yet though i'd recommend contacting customer support, they have a few things to try other than that i think #how-to-contact-cs

[heady gyro]

will do that

[silver aspen]

Good eveningg
I came back into honkai after I believe is 2 years
I had two accounts, and I can only log in into my sub account since I forgot my main's log in info
Can hoyo help with that in any way..

This is my main and im using my sub acc to look at the profile
In it there's a message from my main saying thats the acc I'd be switching to in case anyone thinks im trying to get into someone else's account

[stoic reef]

they can help as long as you have your UID which is that ID number in your picture. just email customer support #how-to-contact-cs and say you forgot your login and give them your UID number

[silver aspen]

AWESOME thank you so much

[stoic reef]

yw~

[obsidian quest]

why does this keep happening

[stoic reef]

its a connection issue, usually caused by unstable ISP routing but you can do stuff in this pin to fix it for now until the problem goes away on its own within a few days to a few weeks and you can stop doing the stuff in the pin #🔌technical-help message

[median zephyr]

I don't play on PC, I doubt it can handle it, moreover the web event thing isn't really that important so don't worry about it much.

And I was awfully confused on why I have 4 pings in a channel I didn't even visit for awhile ಠ⁠_⁠ಠ

[wind lichen]

okay that narrows it down to potential file corruption or your phone's webview browser not being up to date

[wind lichen]

yeah sorry about that, I only wanted to ping once but the other twin vita wanted to ping you more i guess

[median zephyr]

Well I already reinstalled the game.

Nothin really changed much and the browsers are up to date as I checked

[median zephyr]

No problemo, I don't take it too seriously

[wind lichen]

have you tried this solution yet?#🔌technical-help message

[median zephyr]

I can deal with the web event's lag, nothing new for me, it just seemed a bit out of place for my phone crashing over a WEB event

[wind lichen]

pretty sure chrome browser can handle the web event just fine

even in mobile

i used to do it this way too actually, for other hoyo games

only hi3 really has an ingame browser for the events

[median zephyr]

It works fine

Thanks for the trouble dude, I appreciate it a lot

[wind lichen]

just wanted to help you, that's all

[silver aspen]

What to do now?

[lunar gust]

provide info accordingly

[silver aspen]

How so
There's no reply button whatsoever

[lunar gust]

there is, scroll up

[silver aspen]

Ah I see, sorry

[wheat parcel]

Update to to exit game crash on PC.

Somehow killing the game while I'm stuck in the elevator start loading fix this issue, no more crashing when closing the game with either in game exit or window exit.

[stoic reef]

huh, weird. at least its working for you now :3

[frozen heron]

I noticed that I didn't uninstall the beta from 8.0; I tried to but I can't find the uninstaller. I should have everything in one folder but I'm not sure, how do I uninstall this version?

[stoic reef]

you can manually uninstall by deleting the files and then double checking (and deleting) if theres a beta cache by checking these parts

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[stoic reef]

make sure before deleting a cache folder that its the beta one, not the regular one or you'll reset all your changed settings

[zinc rivet]

Is there a way I can download the global version from Play store because it just gives me the sea version

[stoic reef]

for android? yeah you can go to the pin with all the download links and just download then open the global .apk file

[zinc rivet]

How do I update that version?

Like will I have to redownload each time

[stoic reef]

to update it, you would just redownload the .apk and then run it again after maintainence starts yeah

[zinc rivet]

What about internal downloads?

[stoic reef]

the internal download will happen like normal, when you install/update from google play, all its doing is automatically downloading and running that same .apk file

[zinc rivet]

oh alright then thank you

[stoic reef]

np~

[zinc rivet]

So like

S there controller support on android-

[stoic reef]

no theres no controller support on android

and dont try to use a controller mapper, some will get detected by the anticheat and can result in ban

[weak coral]

good evening, suddenly game no longer remembers my accounts after logging out. Even after checking "exit and save login information".

[stoic reef]

for that first double check that you dont have a registry cleaner app regularly running, but if not then try clearing your cache, while this will forget your login settings and reset all your in game settings it usually fixes a bugged cache

if you're on pc heres how to do it

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[frozen heron]

I'm working on deleting the beta cash, but I don't know how to tell if it's the beta cache or something else. I found a Honkai SDK, what does that stand for?

[stoic reef]

instead of searching at the top bar, try going to the mihoyo folder and you'd see the cache for all the installations of honkai that you've logged into like this, just delete the whole folder for the one that looks like its the beta (and ofc this is only if you opened/logged into it iirc)

but in the folder tree on the left side, open the mihoyo folder and look in there

[frozen heron]

think I found it, ty

[stoic reef]

yup thats it, just delete the whole folder along with the folder in your appdata for it and the game files and that'll totally clear out all beta client data off of your machine

[frozen heron]

When I downloaded that beta and extracted the file, I sent all the data to a specific empty folder on my desktop. Today, I deleted everything in that folder - is that stuff what you meant by “folder in your appdata?”

[stoic reef]

the folder in appdata that i was referring to is step 4 in this

!faq pcclearcache

[grizzled rampart]

No FAQ for 'pcclearrache' found.

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[stoic reef]

so 3 things in total to delete to remove everything, the cache folder in the registry, the cache folder in the app data folder (step 4 in the thing above) and the game files themselves

[frozen heron]

Ok, tysm!

[stoic reef]

Np~

[cedar crow]

One message removed from a suspended account.

One message removed from a suspended account.

[stoic reef]

for that its best to report it in #🐛bug-report or to contact customer support and let them know #how-to-contact-cs

[cedar crow]

One message removed from a suspended account.

[dusty linden]

If there's anyone who has influence on honkai impact:

for gods sake please. Please finally disable the game controls when a text field has focus. entering text in a survey and then suddenly you're in some ingame hub and half the keys trigger character actions is incredibly frustrating 🤣

[cedar crow]

One message removed from a suspended account.

[stoic reef]

tbh no one in here works for hoyoverse so best report that as an issue to customer support and hope it gets implemented soon

[cedar crow]

One message removed from a suspended account.

One message removed from a suspended account.

[stoic reef]

for pt br?

[cedar crow]

One message removed from a suspended account.

[cedar crow]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[stoic reef]

oh for the story, wasnt sure what pt br meant. For that you'll need to ask customer support for that, no one in this channel works for hoyoverse so you'll need to report it to the people that do

[cedar crow]

One message removed from a suspended account.

[cedar crow]

One message removed from a suspended account.

[dusty linden]

damn 😦 i tried twice but nobody really cared.. like give me code access and 10 minutes 🤣

[stoic reef]

though i will say if you havent reinstalled might want to do that because that might just be a bug. i write pretty lengthy optional feedback and its never randomly brought up a menu while typing in that, but then again i have it on keyboard/mouse control scheme

[dusty linden]

yeah i have basically keyboard only scheme, i didn't get warm with this mouse control scheme :/ probably a corner request.

[stoic reef]

though i also have been writing lengthy feeback for years and dont remember it being a problem before either, but maybe im just not remembering last year that well

[dusty linden]

i mean during the last years i've reinstalled quite often because of other problems from performance to whatever and it still keeps coming up....

i mean there is a key binding for entering entering the open world map right? map it to something you actually use when typing and try 🤣

[stoic reef]

sure i'll test it in a minute, right now my open world key is ~

yeah it does do that, must be because of the control scheme that i didnt notice it before and changing menu behind stuff before open world changing didnt really get rid of the cursor so i forgot, but yeah reinstalling wouldnt fix that

[dusty linden]

yeah right >.< customer service doesn't really care... if you could do the sourveys online or so... i'm generally not fond of those in-game-web functions like the current event for example. you only have the choice between completely MAXED volume or mute

[stoic reef]

i mean i doubt customer support doesnt care, its just with hi3's already hellish development cycle they've always kind of prioritized changing things unless enough people ask for it so i guess your best bet is to try to get enough people reporting it in feedback surveys to make it a priority

but i can almost guarantee you that CS is routing your requests to the devs, its just very low priority overall unless enough people request it

[dusty linden]

yeah... and i guess with my only-keyboard solution is kinda niche and nobody else plays like that 🤣

but it's still quite frustrating considering how less of an effort this would be, but that's just my problem then

[stoic reef]

you'd be surprised, theres a decent amount of keyboard only people that like it due to less imput delay in the abyss

[coral oasis]

Absolutely

[weak coral]

I did the delete folder and registers thing like you sent but game still forgets about me after logging out

[lusty shell]

Hey if you finish this additional download does the game start immediately after wards or not? New to the game so I want to know.

[upper parcel]

There will be a short "updating settings" (like a minute or so depending on your internet speed) iirc and then the tutorial will start, yes

[cunning kestrel]

@wheat warren Tu as essayé de redémarrer ton jeu et le PC pour voir si les musiques revenaient ?
Sinon, est-ce que tu as utilisé le mélangeur de volume récemment en jouant à Honkai ?
(je réponds ici pour pas bloquer #🐛bug-report et si tu sais parler anglais, vaut mieux passer à l'anglais ici)

[stoic reef]

Hmmm then try this stuff #🔌technical-help message that fixed someone else earlier, just remember to delete that one registry key instead of the whole folder but if that and the connection issues message I linked there doesn't fix it either it might be something new or unique to your computer so try contacting customer support #how-to-contact-cs

[wheat warren]

ah ça remarche c'est bon (vient de relancer le jeu à l'instant). perso je sais trop comment j'ai eu le bug .

[cunning kestrel]

Cool ! Tant mieux !

[slender isle]

is RS dudu supposed to have coralies voicelines when she loses

or im just hearing things

[stoic reef]

i honestly have no idea, might try #👶beginner-help or #💁gameplay-help they've played and lost probably a lot with them they might know

if it is actually coralies voicelines then thats something to report to customer support

[upper parcel]

We don't lose, we restart the run

Lemme check it out rq ig

[stoic reef]

fair, im at work rn so i cant check but thanks!

[upper parcel]

Now that I think of it, where can you use P2 valks and lose without dying?

Abyss doesn't work, it just shows the score

[stoic reef]

and MA doesnt work either

[upper parcel]

ER? Brb

Waited for the timer to run out only for there not to be any voiceline at all

@slender isle what gameplay mode did you manage to lose without dying in?

[median zephyr]

This isn't honkai related but, my device here is facing a problem.

Problem: Can't reduce brightness nor increase it.

Model: HP 840 g5 Elitebook

Device: Laptop

OS: Windows 10

OS Version: 22H2

Details: My sister just bought this, from start there was a problem where it wouldn't start due to a certain cumulative security update, I fixed that but then the keyboard driver was broken so I also fixed that but now the brightness is another problem, and I am pretty sure it's because of the Display driver problem.

[stoic reef]

im assuming you're holding down the fn key when pressing up or down? if that doesnt work then it may just be the keyboard driver not recognizing that shortcut, try going here and seeing if you can change the brightness in the power plan settings https://forums.tomsguide.com/threads/hp-elitebook-wont-let-me-change-screen-brightness.205877/ if you can change it there then its a keyboard issue, if you cant change it there then its either windows or display driver, i'd start with reinstalling the display driver personally

[median zephyr]

Keyboard is fine, even when I change the brightness manually, the brightness won't budge.

[stoic reef]

then yeah i'd start with reinstalling the display driver and if that doesnt work its gotta be the windows installation

[upper parcel]

You might want to use Display Driver Uninstaller to make sure the driver uninstalls completely

[stoic reef]

yeah that too now that i think about it

[slender isle]

i was playing on an alt and when I run out of time in a floor and I'm playing RS right before the timer goes out it just shows RS and then i hear coralies voiceline for when she loses I haven't heard coralies voiceline for when the timer runs out so maybe I'm just going crazy

[upper parcel]

What gamemode?

[slender isle]

abyss

[upper parcel]

Huh
Are you below lvl 81?

[slender isle]

yeah

[upper parcel]

Well, it's best if you record then, it's not easy to replicate on a developed acc

[slender isle]

unless theres someone to test out

idk if iphone has a screen record function

[upper parcel]

Ofc it does

Should be in the same place where Wi-Fi, Bluetooth etc. is, but I'm not 100% sure

[hollow quest]

Do the game delete old data whenever updating?

its taking too much space 😦

talking specifically about the Mobile one

[bitter ravine]

yes,delete the old data and replace it with the new one

the replaced is not static

iirc

[stoic reef]

when it updates theres 2 phases, the launcher update downloads the base copy of the game and overwrites any existing filds of the same name in your installation folder (redownloads the base game) and then the in game download just downloads the new content

[hollow quest]

so if i redownload it (uninstall then download again) there wouldn't be a difference if I just go on (dont uninstall), right?

[stoic reef]

there will be more to download if you uninstall then download as opposed to updating

as an example (not accurate numbers just an example) lets say your game is fully updated and then you update to the next version when it drops

it would be 10 GB launcher download and 4 GB in game download

if you uninstall it would be like 10 GB launcher download and 20 GB in game download

[short plume]

I tried using the code "HAPPINESS" and I didn't get the "kiana's magical gift" in my equipment. I am not sure if I got the crystals either, any way to report this

[gloomy cosmos]

Go to Equipment -> Materials -> Event and scroll to check, should be in there

[short plume]

ok i see it thanks

[lusty shell]

Hey mind if I ask does the game immediately start once this is finished downloading? Just want to know.

[stoic reef]

i think so yeah

if you've already logged in before this

[lusty shell]

Uh no first time playing this game I do have hoyo account but haven’t played the game yet.

[stoic reef]

sorry when i said logged in before this, i forget if the hoyoverse login screen is before or after this download, but assuming this isnt the steam version which cant use hoyoverse accounts then if there is anything after this its just the login page and then it'll start the game once you login with your hoyoverse account

[lusty shell]

The screen that I have IS THE OFFICIAL ONE ON HOYOPLAY and NOT the version on steam.

[stoic reef]

ok, just double checking and all that

[prime vortex]

something aint right here

when did this get so big

is there something I can do to reduce size

[stoic reef]

this is the current fresh installation size

!faq gamesize

[grizzled rampart]

v8.0 approx. install size

• Mobile

basic assets ~ 25.5 GB
full assets ~ 35.5 GB

• PC

basic assets ~ 36 GB
full assets ~ 49 GB
(Event files that come out after are not counted here)

[stoic reef]

so yeah, its got a bunch of extra junk in there, maybe even an accidental extra installation. but to reduce the size you should reinstall the game

[prime vortex]

.......does this mean I installed the game twice or something

ah ok

[stoic reef]

but yeah, uninstall, double check the folder first and see if theres any extra files to delete that the uninstaller isnt deleting (like a second installation or something) and then install it fresh

[prime vortex]

Seems a bit roundabout, would rather not torture my SSD (it does have limited readwrites) but I guess thats my only option

[stoic reef]

that should get it down to normal levels xD

you could look in the folder first and see if theres a second isntallation in there somewhere

if you find another one, could just delete those files and so on

[prime vortex]

Nope its just BH_3DATA 100gb lol

Must be the old event stuff?

[stoic reef]

does the inside of that folder look like this?

old event stuff shouldnt be 50 GB tbh

unless you havent reinstalled in like years

[bitter ravine]

[prime vortex]

Nope its way bigger

Theres even an installation of 7zip in here for some reason

LMAO

Oh nvm that same folder looks like that yeah

[stoic reef]

yeah might have to just reinstall then to clear all that out, its been a while since i've seen a 100GB+ installation but i have seen it before from people that havent reinstalled the game like ever xD

i was just double checking on the second installation thought since thats roughly twice the size of the current full asset installation size

[prime vortex]

damn thats gonna take a solid day to redownload 🥲 guess thats my only option tho. ty

[stoic reef]

np, you could always poke around in the folders in your bh3 data and see if you see a second installation in there but if you havent reinstalled in years its probably leftover data yeah

[prime vortex]

it probably is this version was installed like 4.0 or somth

[stoic reef]

yeah thats a 4.5 year old installation tbh

[prime vortex]

or whenever GGZ got shut down in SEA thats when I moved back (just remembered its still active in jp)

[bitter ravine]

owh i red it ZZZ

fk

[slender sable]

Now man MY GAME GOT LAG SPIKE AND MEMORY SPIKE WHEN DOING THE small event

[odd wedge]

Send device model

You know what

Go do your add math homework

[potent helm]

is there a way to force 16:9 on android devices?

[tranquil ibex]

is there a known fix for this? happens when trying to launch the game (downloaded through steam). core integrity/memory protection is off & i am on windows 11 so tpm 2.0 is enabled if that's the issue (in which case i don't think i can disable it)

for future reference & searchability: for anyone getting abnormal game environment on the steam version & disabling core integrity doesnt resolve it, reinstall using the hoyoplay launcher. should resolve it

[cosmic lion]

it could be many things, outdated OS, another programs interfering with system/game process, windows not starting correctly

if is this last one a restart should fix it, (restart, not power off, windows 10/11 by default doesnt "fully turn off" the pc on that option unless you disable fast boot)

if you still have the problem after trying/checking all of those things, contact CS #how-to-contact-cs

[cosmic lion]

wdym exactly? the game should run on your native resolution by default

[potent helm]

my device's aspect ratio is 21:10, so when i upload my recordings i get black bars bc of YT's adjustment when playing a video in a 16:9 device
i want to know if there's a way to force a 16:9 ratio on my device to avoid adjustment

[cosmic lion]

sadly you cant with stock, you could kinda get a similar result by using the "split screen" option of android and then you can edit the video, but depending of your device you could get only vertical multitasks, or limited window size and still with this option playing the game will be more difficult

still keep in mind that yt doesn't have problem with the aspect ratio but depending of the device you can get different results

on pc you only get black bars on a 16:9 device if you play it on fullscreen, not the default/theater

[crystal peak]

wtf

nvm is working again with restart

[honest yarrow]

Hi need some help here

[stoic reef]

if you havent yet first try restarting your computer and if it happens again then let me know

sometimes crashes just happen

[honest yarrow]

tried a bunch of stuff

from reinstalling to restarting

[stoic reef]

can you share these screenshots then? might be a driver isssue or something

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[strong thistle]

i think your Nvidia Graphics drivers maybe corrupted
please download and install this latest driver :
https://www.nvidia.com/en-us/geforce/drivers/results/240855/

[honest yarrow]

Ok i will see how it goes

[stoic reef]

yeah unknown driver version details definitely suggests a corrupt driver

[honest yarrow]

tried it

same error

[stoic reef]

What's your dxdiag display screen show now?

[honest yarrow]

it sitll unknown

oh wait

[stoic reef]

ok, if you hadnt restarted yet now that the display driver is installed right go ahead and do that and then open the game and if it crashes again click yes on the error message and send the error log in here

[honest yarrow]

yeap didnt work

[stoic reef]

try going to Honkai Impact 3rd\BH3_Data\Plugins and deleting the incontrolnative.dll and then open the game again and hopefully it'll download it/just work but if it crashes again send the new error log in here

along with the output log if there is one (here is where it is)

!faq gamelog

[grizzled rampart]

The game log can be found at the following locations:
Global: %userprofile%\AppData\LocalLow\miHoYo\Honkai Impact 3rd
SEA: %userprofile%\AppData\LocalLow\miHoYo\Honkai Impact 3
Copy the path, then paste it (Ctrl+V) to the start menu. Press Enter to navigate there.
You will find a file called output_log.txt, send it here.

[honest yarrow]

how do i find the file?

[stoic reef]

for you it would be in this folder C:\Program Files\HoYoPlay\games\Honkai Impact 3 game\BH3 Data\Plugins\

you can probably copy paste that into your start menu if you're not sure how to navigate to thatfolder

[honest yarrow]

bro i think u fixed it

bro u fixed it

OMG Thank You So Much @stoic reef @strong thistle

ur a lifesaver

[stoic reef]

So just deleting the file fixed it? Nice!

[willow falcon]

[cosmic lion]

yeah like Art shared, without that file your game will not longer be able to use controllers, so if you want to use them, you need to run a repair from the launcher to get the file again
or just wait until next patch when the file should install with the update

[cosmic lion]

[silver urchin]

Help me

[cosmic lion]

Are you able to login on your browser on a HYV site (like HoYoLAB)?
And is that hi3 or another game?

And now that I remember, you dont have anything that can interfere with the connection? Like some adblock, network manager, etc.

[silver urchin]

Man I deleted that game it's got crashed many time I am playing on without gpu

[cosmic lion]

Then where are you getting that login problem?

[silver urchin]

Idk I tried to again but next time it's fone

[copper pier]

i'm having an issue logging in on mobile. i tap when it says tap to enter and it seems like it will load but then it brings me right back to the tap to enter screen and it will not let me in. i've tried relaunching the app several times but nothing is changing. thanks in advance

[cosmic lion]

Your connection is having issues, you can try the stuff here #🔌technical-help message

[primal pasture]

is there any way to view total playtime of this game I want to see how depressing the number is

sadly never connected pc client hi3 to steam to track it or anything

all I have is login days which doesn't get me too far

[cosmic lion]

Unfortunately the days are the only "playtime" available

[primal pasture]

Aw okay ty anyway

Maybe I could ask cs but I imagine they'll just say no lol

[cosmic lion]

For tracking you can start using Collapse, they have a playtime feature and you can edit it, so you can put an approx amount and start from there (I did that by using my login days x avg daily playtime... Obviously there are more hrs missing )

[copper pier]

switching to mobile data helped me thank you sm

[slender sable]

Huawei mate pad p40

[cosmic lion]

Is a matepad or a mate p40? Because a p40 is a phone model while a matepad is a tablet

[odd wedge]

?

[odd wedge]

Exactly 😭

There are too many Matepad models

But if it's the P40, lag spikes is normal

[silver trout]

I'm not sure why, but when I started playing the CNY Kiana game, I got froze right in the middle of the opening cutscene.

Checking all the downloaded assets in game right now.

Right after Kiana dropped, I got a black screen.

[cosmic lion]

which event exactly? ingame (countdown...) or web event (moonlit...)
and is crashing the game or just a black screen?

[silver trout]

Oh, after some clicking around I determined it to be a bug in the cutscene.

I clicked around and found a skip button.

[cosmic lion]

if you want it fix and the repair options (PC launcher ≡ button, in-game 🛠️ on the login screen) didn't work, you only option is to reinstall.
If you don't mind missing the cg or see it on YT, you can just keep playing

[slender sable]

Ipad

[slender sable]

Oh

[odd wedge]

So

My guy still hasn't found out the device model

I hope you finished your homework

[cosmic lion]

an ipad is an apple product
can you go to your tablet settings and send a screenshot of the about/device info page?

PC Pre-Load v8.1 Links

• HoYoverse

• GLB
• SEA

• Filen Mirror

• GLB
• SEA

[slender sable]

Hhh

[slender sable]

Uhh I mean I did it in class lol

WTF when I was typing someone called me (random weird guy) and said verification approved and let me to go whatsapp

I ask who is he and he send this

Very sus fr

[odd wedge]

Obviously a scam

[slender sable]

Done

[slender sable]

It's scary he got my phone number

I think I should reduce my frequency of sus websites

[odd wedge]

This is so much worse than the P40

With that device, we don't complain about lag. We thank God that it can run the game.

[slender sable]

Wait what what's the bad part

[slender sable]

Bro I brought it 2 years ago and it's start to decrease in value

[stoic reef]

tbh 2 years ago it was right at the minimum requirements to even run the game, and that was before part 2 came out and the minimum increased

[slender sable]

WTF yea, the new ui make my device lagggg

[strong thistle]

[stoic reef]

mhmm now its below the minimum requirements so lag is to be almost guaranteed, ngl im surprised it even runs the game even semi ok

[slender sable]

Bro am ded tomorrow is update

[slender sable]

Sometimes it runs smoothly lol

[stoic reef]

depends on the game mode and who you're playing yeah, older stuff and/or older models will of course be less demanding than newer stuff/newer characters that have a lot more going on with them

[worldly cipher]

Damn 21gb that's a lot

[stoic reef]

wow everyones here

[odd wedge]

I think it barely met the old minimum requirements, that's if it met it at all

[worldly cipher]

Is it just me that back then whenever an there's a new announcement the "News" in game will auto pop up, now there's none

[stoic reef]

mhmm i forgor, but its right around them either above or below but yeah its definitely right around there

[stoic reef]

i think it still does on patch day, but i could be misremembering

[odd wedge]

It's very low actually

[near heron]

Cant get past rice cake boss, Kiana just stays during second phase
Also some black bars (i assume that supposed to be something else) are glitchy and Theresa produces weird overlay
https://youtu.be/1bSlhHULN6E

[stoic reef]

any other graphical glitches like the black bars in other parts of the game like part 2 maps or just that place?

[cosmic lion]

Filen Links are up

• PC v8.1 Pre-load Links

[near heron]

Nope. Or at least i didnt noticed any before

[stoic reef]

hmm then try running the repair in the launcher as well as the red repair icon in the bottom left corner of the login screen to check your assets and then restart your pc whether or not it finds any issues. if that doesnt fix it then i'd recommend contacting customer support #how-to-contact-cs

[cosmic lion]

last time i saw that problem was when someone was playing on unsupported hardware

[stoic reef]

wouldnt that affect other parts of the game too though?

[stoic reef]

but yeah just to double check, can you also send these screenshots so i can see what your driver version is and stuff?

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[near heron]

https://moeka.is-a-good-waifu.com/8dU2Qm8.png
https://moeka.is-a-good-waifu.com/AMi4fJy.png

Tried to restore, did downloaded 3.5 GB, will try now

[stoic reef]

that hopefully will fix it, but if not then also update your graphics drivers and that might help

[cosmic lion]

not this card again

[stoic reef]

yeah that card is a bit frankenstein but in theory it should work

[cosmic lion]

yeah, still just in case, if you are going to do a reinstall of the drivers, use DDU

[cosmic lion]

[stoic reef]

[near heron]

Yeah.. That didnt help. Kiana still just stays, black thing are still black.
The issue with 2048SP that there is no updates for it since 08.2024 version. Or at least my AMD's control panel doesnt wanna to tell me if there is

-# Tho probably they "finally" did actually dropped support of this branch of driver, so maybe i should try amernime's repack or whatever it named now

Well, i have a backup option (aka download honkai to android phone), but kinda wanted to know what the issue

[cosmic lion]

after you unistall the driver, try to use a amd detection tool and see if can detect the correct driver

the issue is that your card is kinda a "rebranded 570" for CN market so the working drivers can be really difficult to find

[stoic reef]

its honestly probably that graphic card, considering the issue is graphical in nature and its breaking the graphic sequence into the sort of rythmn minigame part of that fight

[odd wedge]

Radeon-ID

[near heron]

The funny thing is its worked until now with official drivers

[odd wedge]

RX 580

Almost got my hands on some of those for testing

[strong thistle]

RX 580 is (dont have any driver support)
maybe you can try the Radeon-ID modded drivers

[strong thistle]

RX580 with 2304 shader cores ?

[cosmic lion]

@odd wedge@strong thistle

[odd wedge]

Hey guys, my Drive links for v8.1 will have to wait

Currently uploading files over 900GB 💀

[stoic reef]

oof, i'll put up the mandown command then (mine just finished uploading after like 5 hours but you can update it when you get around to it )

!faq mandown

[grizzled rampart]

HI3 v8.1 Manual Download

1. Close launcher
2. Open folder: For the HoYoPlay launcher, its \HoYoPlay\games\Honkai Impact 3## game, for other launchers or custom locations its the same folder where BH3.exe is located typically in the games folder.
3. Delete BH3_v8.1.0_d950a68ed449.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 [Google Drive]TBA
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 [Google Drive]TBA
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[odd wedge]

tenks beb

[stoic reef]

Np~

[dusty linden]

hey... question... can i ran honkai impact without admin rights? I#m going on vacation and need to install it on my laptop where i do have admin rights but fo rthat i need to run some weird company logic and type my credentials everytime which is 100% annoying

[ruby pecan]

why is the official preloading 20GB in size?

[cosmic lion]

That is the normal size for the PC file
in short you are reinstalling the essential assets on each update, after that you still need to download more in-game but is smaller if you are just updating, if you make a full reinstall you will need to download like ~15GB (iirc) more

If you want you can check collapse launcher and check their delta patch #🔌technical-help message

Keep in mind that in some cases there are some problem and the only solution when it fails is to reinstall the game or wait for the collapse team to find a fix

[cosmic lion]

Afaik you can't, the anticheat need the rights to work

[willow falcon]

#🔌technical-help message @odd wedge pin updated

faq is updated too

[stoic reef]

@willow falcon was there an issue with the media fire links?

Oh sorry got the double ping I just woke up

[odd wedge]

Okieee, I'll get to it soon

[verbal granite]

What size is PC pre download?

[stoic reef]

for 8.1 its 21GB

[odd wedge]

Downloading downloading

Drive links should be up tonight

raaaaaa

[stoic reef]

noice!

[willow falcon]

nice speed

[odd wedge]

Usually 20~30, but currently many things going on at once wwwww

[muted crow]

Out of curiosity
Are EU servers on pc or is it only asia servers? (Or better way of asking - what servers are on pc?)

[tranquil dew]

every server is on pc

there's server switcher

[muted crow]

So how would i switch? I have honk i3rd on my phone and was wondering how and if i should switch it to pc. Any ideas how to do it?

[tranquil dew]

go to https://honkaiimpact3.hoyoverse.com/m/global/en-us/fab and download the global client
after installation you can change the region by using this drop down menu

[late junco]

I have this issue whenever i close the game. This just start happening to me a few days ago

[muted crow]

Cant i get it throught the hoyo launcher?

?

[upper parcel]

If you're using Hoyoplay there is a dropdown list of all the non-CN servers, you can change it there

[muted crow]

Okki

[tranquil dew]

yeah if you alr have it downloaded

[odd wedge]

Le pin pin has been updated RAAAAA 📌

[muted crow]

Thx

[muted crow]

Im seeing what happens. Downloading now on pc

On an external drive ofc

[narrow raptor]

its been half an hour of verifying, is there something wrong with it?

should i close and reopen it?

[lunar gust]

check disk activity in the processes of task manager

if it's not near zero then you should just wait

[narrow raptor]

alright then, but what if it suddenly crashed? will all my pre-download saved? or do i need to redownload the whole patch again?

[lunar gust]

it'll display the result in the log

if it fails then yes, you need to download again

[muted crow]

So
If i try transfer from phone to pc (my honkai impact 3rd) will my account stay? As in are the pc and mobile servers the same (if i get it throught hoyo launcher)?

[muted crow]

Ill take this silence to mean that i am a fool and that the servers are the same. Sorry for asking this type of question

[thin thunder]

I haven:t played in a while if I update rn will it download 8.0 or 8.1?

[muted crow]

8.0 as 8.1 isnt out yet

I think

[cosmic lion]

Like tomator said its going to be 8.0, you can check #mt-countdown for when 8.1 will release
If you play on PC you can manually download the 8.1 preload file from here #🔌technical-help message

[cosmic lion]

Yeah is correct that they use the same servers, so as long as you login with the same account you will get your data,
and keep in mind that everyone here is a captain like you and we have stuff to do irl, if no one answer is because they could be busy, so don't say stuff like that and just be patient and you will get an answer

[muted crow]

Okki. Sorry. I will be more considerate next time. Hope you are alright

[glad creek]

hi, im playing the story to complete the album an some cinematics didnt show up idk why, the album said that it be played (cinematic) at ex: Chapter X 10-1 any help?

[cosmic lion]

Check on Ai-phone that you have all the resources of the stage so you can see the cg, because you need to "watch" the cg to show on the album, and the game will skip it if doesn't find the file.
And keep in mind, on some chapters the CGs are in the middle of some dialogue scenes, if you skip them you will skip the video too

[stoic reef]

Because 8.1 isn't until tomorrow

[stoic reef]

But you can check #mt-countdown for when it releases

Ah auto patch is just the site it's hosted on. We update the pins when the pre do download is available for all the people that need to manually download the pre download

[muted crow]

Ik ive been here already. But if i have honkai impact on pc and i uninstall it from my phone, my account still exists on fhe pc right?

[stoic reef]

Your account is not device specific, as long as you're logging into the the right server and the right hoyoverse account then it'll be the same game account

[muted crow]

Okki. Thx. Time to have more storage on my phone 🙂

But it feels so wierd on pc

[stoic reef]

The controls are a bit different yeah

[muted crow]

Ikk

It feels like it runs smoother tho

And 1 more thing

What is post fx quality?

[glad creek]

ik ik, i didnt skip any conversation, cuz of that im asking here why is that happening, ty for the asnwer

[stoic reef]

special effects and stuff

[stoic reef]

but the versions run about the same, just different devices with different hardware and stuff

[ruby cosmos]

Is the launcher supposed to show progress for verifying the download for the next update, or is it normal to just show "Verifying" for however long?

[stoic reef]

typically speaking the verifying a download can take anywhere from 5-30 minutes, just look in your task manager and if your disk usage for it isnt 0 then its still verifying

[ruby cosmos]

Okay, disk drive is being used so guess its fine, just wish I could see some progress

And now its completed, good timing lol. It'd been going for almost an hour

[stoic reef]

true lol and an hour is longer than normal, but its entirely dependant on drive read/write speed and to a lesser extent your CPU so like for instance if you have it installed on an external drive it would take an hour i bet yeah easily

[ruby cosmos]

Yeah I'm just used to day of download showing the progress, and I think the launcher did last patch too

[slender sable]

Ooo guys I don't think my pad gonna have space for it lol

[stoic reef]

how much free space does it have now?

[cosmic lion]

[odd wedge]

The matepad T?

[stoic reef]

unless they have more, yeah that one

[odd wedge]

My Google Drive

[stoic reef]

[cloud raven]

aight, i was wrong. this issue still remain even after version change.

is there a way to fix this?

The game keep not responding everytime i want to close/exit it

I have to pull out task manager just to close this game

in case if anyone ask me for the specs

[left canopy]

anyone know how big 8.1 is

[stoic reef]

The launcher download is 21GB, but for the full install size we have to wait until after maintenance for that

[left canopy]

fak

i wont be awake

if its anything like beta its big

[gilded birch]

sleep now

[left canopy]

i cant i gotta grind wuwa

the grind never stops in wuwa

[stoic reef]

For that, customer support has a long list of stuff that can fix it (I don't have that list sadly) but what someone else said was the trick for them was updating their graphic drivers and reinstalling the game through hoyoplay, you can try that (at least update your graphic drivers if there's an update) or if you don't wanna reinstall at the moment then contact customer support #how-to-contact-cs

[cloud raven]

i'll try to do that

[wind lichen]

honestly, i'd also just wait until maintenance first to see if they acknowledged the bug

many people including me had this happening in one way or another

[untold egret]

is that normal guys ?

i thought less than 50gb

[bitter ravine]

BH_DATA

[stoic reef]

dont know the exact size for 8.1 yet, but it shouldnt be that big, try checking in the same folder that bh3.exe is for a BH3_v8.1.0_d950a68ed449.7z_tmp or something like that

[untold egret]

where i can find it

[stoic reef]

open the honkai impact 3 sea folder, and it should be right there, the bh3.exe file and any of those tmp files i mentioned if they're there

[bitter ravine]

ye what luna said

[stoic reef]

quick question then, when was the last time you totally uninstalled and reinstalled the game?

[untold egret]

1 year ago ig

i just installed new launcher

maybe 3 or 4 months ago

then the new launcher asked me to install new hi3

now i'm using hoyoplay to run Hi3

[stoic reef]

hmm, cuz honestly it shouldnt be that big, but i dont see any corrupt download files so its probably some leftover event data/corrupt but not deleted game files. you'll need to totally uninstall and reinstall to get it lower, i dont know what its supposed to be for 8.1, but 8.0 was 50GB for full asset pc download so i dont think it jumped up that much with the content in 8.1 so its probably about 10-15GB too big which can happen, esp if you download other language packs and stuff like that but dont delete the ones you dont use

[untold egret]

can i ask ? have you updated to the latest verion yet ?

[bitter ravine]

i already preinstall

[untold egret]

ty maybe i didn't uninstall the language packs

[fickle frigate]

How do I make this smaller? I never uninstalled it since I got it during lantern patch and i only downloaded CN voice pack

[bitter ravine]

have u pre-install?

[fickle frigate]

yes

it also like that before pre-install

[bitter ravine]

it will decrese after the MT

owh

[fickle frigate]

hoyo too fat

[stoic reef]

after you get into the game, you can also check ai chan phone > resources to delete old stuff you may not use anymore

[fickle frigate]

Thank you so much

[upbeat coral]

when it is the maintenance?

[stoic reef]

going on right now, check #mt-countdown for details

[upbeat coral]

ty

[stoic reef]

try restarting your device, but keep in mind the game is currently under maintainence so if it happens again with the same win32 IO returned ERROR_ALREADY_EXISTS error try waiting till a bit later and trying again

[rocky silo]

its working now but thanks

[stoic reef]

oh that was fast

xD

[silver lion]

so this is because the servers are down right?

[stoic reef]

click check details and send a picture, it might be maint, it might not be though

[silver lion]

?

[stoic reef]

yeah its probably because of main, restart your pc and wait a bit before trying again

[silver lion]

👍

mk

[stoic reef]

[slender sable]

Less that 500 mb

[stoic reef]

then yes thats not enough for the update

[slender sable]

Will reinstalling works tho

[slender sable]

Am fked up

[stoic reef]

not sure, the total game size increase from 8.0 to 8.1 is unkonwn at this time, but it will probably be more than 500mb

[silver lion]

isnt the maintenance over?

[stoic reef]

no, check #mt-countdown

[silver lion]

?

what does it meab by 4 hours ago?

[bitter ravine]

the mt start 4 hour ago

[silver lion]

oooooo

so the timer is when mt starts not when it ends

i gotchu

[bitter ravine]

ye

just follow the xx-xx ~ xx-xx

[stoic reef]

it has a time range of when it starts and ends, and the "x hours ago" is when it starts

[silver lion]

should be done when im back from school

[hasty cliff]

It’ll be done in three hours for global according to the timer

[bitter ravine]

[hybrid canyon]

I have 300gb left tho?