🔌technical-help

[coral shore]

Why am I not able to hear anything on hi3?? 😭

The sound is not working

But it works when I use headphones 😭

[stoic reef]

Try closing the game, right checking that your sound is set to the right output and then open the game again and see if that works

[coral shore]

I tried that already 😭

[stoic reef]

And it's not muted right? Both your sound and the hi3 game in your volume mixer?

[coral shore]

Yesh it’s not muted

Other games are working fine

Only hi3

[stoic reef]

Sometimes windows mutes things in the volume mixer even if the output itself is not muted

[coral shore]

I’m playing on iPad

[stoic reef]

Ah mb

[coral shore]

?

Isok 😭

Is it because my iPad cannot handle hi3? Is that a thing?

[stoic reef]

Have you already tried restarting your iPad itself?

[coral shore]

Yep several times 😭😭

[stoic reef]

If your iPad couldn't handle the game it wouldn't just be the sound messing up. Let me Google some stuff but in the meantime try this except restart your iPad itself instead of the game

!FAQ audio

[grizzled rampart]

Make sure to download audio files in Ai-phone > Download, and restart the game.

[coral shore]

Thank you 😭

[stoic reef]

if that doesnt work can you disconnect the headphones, turn bluetooth off entirely and see if that works, if not then can you send a screenshot of the sounds/audio settings in the ipad settings?

[coral shore]

😭😭??

I am NOT tech savvy idk if this is what you’re asking me for

[stoic reef]

tbh i dont have an ipad lol but was this the menu you went into?

assuming your ipad is up to date

[coral shore]

Well pretty much yep

[coral shore]

It is 🙏

[cosmic lion]

could be that you have the device on "silent mode"?, iirc iOS will block sounds from most non-multimedia apps when is enable and you will only hear from other apps on headphones

[coral shore]

YOU GOD

MY SAVIOUR

OHHHH

THANK YOU

I LOVE YOU

[stoic reef]

thats honestly what i was looking for in the sound settings but it was looking different on google

but thank you iho

[coral shore]

No it’s my fault I only saw ringtone at the top so I scrolled down and then sc’d it 😭😭😭

[lunar gust]

classic

[coral shore]

I was wondering why this always happens after I finish work, it was because I was on do not disturb 😭😭

[lunar gust]

the number of questions about game sound on iOS/iPadOS that I had to answer is uncountable

[stoic reef]

classic apple, clearly they know best

[coral shore]

Sparkles voice has never been clearer

[lunar gust]

that's developer's choice actually

[stoic reef]

at least the mystery is solved though 🎉

[cosmic lion]

tbh i dont know how is on new devices, but i remember old ones having the physical switch and many people having "problems" because they move it accidentally

[stoic reef]

well yeah, i just think its weird to have it as an option, but its probably just bias on my end

[coral shore]

Yeah, if not for you guys I’d probably keep suffering after I suffer already with work

[lunar gust]

people who don't even know that the switch exists:

[coral shore]

Ye I have an old iPhone 8 and it sucks on it

[lunar gust]

well not on newer devices though, it's gone on iPhone as of iPhone 16

[stoic reef]

theres no physical switch, but i know exactly what you mean, at my work the older models of laptops had a physical wifi switch on the side, which we got calls about so much and half of the time i'd say "physical switch on the upper right edge" and it would still take 5 minutes to find it

[lunar gust]

ye they took it out from iPads for that reason most likely

too easy to miss

[stoic reef]

most likely yeah, as much as i like haptic feedback accidentally turning things off is annoying lol

I still miss phones with the mini slide out keyboard

[bright forum]

this keeps happening when i try to open collapse launcher, what should i do

[lunar gust]

better ask over at collapse discord ig

[stoic reef]

yeah, that seems specific to collapse and im not sure what it is referring to so i'd ask in there

[bright forum]

where's their discord

[stoic reef]

its on their github page, i'll dm it to you

[wispy fable]

this isn't Hi3 specific, but it's related to the entire hoyoplay launcher (and other launchers, WuWa, curseforge, etc.). Whenever I open one of these launchers, it opens, then immediately freezes for a second, and closes. This happens seemingly at random. The past 2 times it's happened (it's happened after every time I started up my computer), it'll just randomly start working again after doing something (or just waiting some time). All of this started after my computer bluescreened while playing a different game the other day. Anyone have any ideas on how to fix this?

[wispy fable]

how can I manually uninstall hi3 (and other hoyo games by extension). I wanna just uninstall and reinstall, see if that fixes it, but trying to uninstall opens the launcher, which as I've said, crashes a few seconds after startup

[bitter ravine]

U mean by control panel other then hoyo play?

[wispy fable]

yeah, trying to uninstall through the windows system settings opens up the hoyoplay launcher anyways

[bitter ravine]

Or,just try uninstall.exe

[wispy fable]

I doubt it's an issue that uninstalling and reinstalling would fix though. Even things like the resource monitor (opened from task manager) crash after opening it up

but weirdly enough, after a few minutes of my computer being on, everything starts working again

[bitter ravine]

If u really don't know,or no response yet,try contacting CS #how-to-contact-cs and ask them

[bitter ravine]

Oh yeah,have u tried repair?

[cosmic lion]

Probably something on your OS got corrupted after the BSOD, try to run son scans/repairs with the commands on this msg #🔌technical-help message

And just in case reinstall/repair stuff that can start up with the system like drivers

[small quail]

how do I connect my Steam account to my Hoyo account

[cosmic lion]

Unfortunately you can't, the accounts created on steam are lock to that ver. account system
If you want to use a HYV account, you need to play on any other client: #🔌technical-help message

[small quail]

alright, thanks

[copper vector]

Is it possible to change hoyoverse email and then link the new one to psn?

[stoic reef]

is your psn currently linked to a hoyoverse account?

[copper vector]

I have one psn linked to hoyoverse account yeah. But im not at my friend house in england anymore. Was wondering if i could do that. I already sent form to cs for unlinking.

[stoic reef]

once its unlinked it shouldnt matter if you change the login email before relinking it to your hoyoverse account since you're linking it to your hoyoverse account, not the login email address

so i dont see why you couldnt change your hoyoverses accounts email from one of your emails to a different email you have and then assuming there isnt a psn on it or anything i dont see why you couldnt link it since there wouldnt be a linked psn account on your hoyoverse

[wispy fable]

tried these, unfortunately didn't work

I've also already done the following:
-Run my antivirus (I did a full system scan)
-Checked for windows updates
-Updated my NVidia drivers
Any other suggestions for how do fix this?

I've also just noticed that as an app crashes, my GPU spikes to 100% in task manager

I've also noticed that after a few minutes of my computer being on, everything starts working like normal

[stoic reef]

Might try using DDU to uninstall your graphics drivers entirely and then install them again from scratch.

If your computer bsod's kinda regularly though if I knew the error code number is giving that would tell us exactly why it's doing that

[terse swallow]

Has anyone got the rewards for the snowy night's gift???

I've been doing the bingo event but the rewards haven't been sent to my inbox

[gloomy cosmos]

they get directly added to your inventory

[terse swallow]

I don't see the new stigma in my inventory though -?

[gloomy cosmos]

tried scrolling all the way to the bottom?

[terse swallow]

OOOOOH I SEE IT NOW GJWNDJS I'm just dumb lol
Thanks for the help!

[gloomy cosmos]

[umbral stag]

Any fix?

[stoic reef]

What is it doing exacly? thats the normal loading screen

[bitter ravine]

im guessing its stuck on 0%

[stoic reef]

maybe, or the game itself is frozen and not moving, or some error message

could be a connection issue #🔌technical-help message

Could be a cache issue (pc only fix) #🔌technical-help message

[umbral stag]

Why does my mobile data not able to download any file in game

I can login and play the game on data just cant download anything

[stoic reef]

you mean l ike in the ai chan phone > resources menu?

[umbral stag]

Correct can’t download a single thing in this page

[stoic reef]

if you're on android you can try deleting the game cache from your settings > apps menu (dont delete data, just cache) and then restart your phone and if that doesnt work its probably a connection issue so i'd try everything in this pin #🔌technical-help message

as a note, the fact you can login and play but cant download doesnt necessarily mean much, the game isnt always online, just needs to connect to the server for a second to upload the fact you beat a stage at the end of it and stuff like that but in general it doesnt have to be online to play a stage, just while menu'ing and at the beginning/end of a stage

[slender isle]

is there supposed to be missing voicelines in the ER dialog scenes? japanese version

[stoic reef]

if none of this works then you'll need to contact customer support #how-to-contact-cs

[stoic reef]

yes, theres a few parts where Mei is not voiced due to voice actor stuff, its voiced in CN so you can switch to that temporarily or it'll come back in a chapter or two

[slender isle]

i was just going through voicelines in the remembrance vessel and mei is just voiceless in some

[stoic reef]

i gotcha, yeah like i said iirc some of it is just unvoiced so those lines are probably some of the unvoiced ones

[silk rampart]

Is there a way to check when i first logged in/started playing?

[stoic reef]

if your account is high enough level you can go to ai chan phone > login emblem and it will show you

[silk rampart]

Ah, i see. Thanks!

[stoic reef]

Np

[copper vector]

How do i check the day i first joined zenless zone zero?

[lunar gust]

you can't

also this is HI3 server

for help regarding ZZZ you can ask customer support in-game or go to ZZZ official server

[wispy fable]

my computer rarely BSODs, so I wouldn't know the error code. Also, what's DDU? I'm finding a lot of websites claiming to host the DDU installer download, and obviously they're (probably) not all the real one.

[upper parcel]

DDU is Display Driver Uninstaller

[wispy fable]

(this isn't the ZZZ server, but) you can probably just check what date you got a certain character, like Nicole or Anby (I'm sure there's a feature that tells you what date you got certain characters, like GI and HSR)

[upper parcel]

It's a way to make sure the GPU drivers are completely deleted from the device

https://www.wagnardsoft.com/display-driver-uninstaller-DDU-

[stoic reef]

sorry for not explaining earlier, yeah like teammate said DDU is the display driver uninstaller. the built in uninstallers from nvidia and so on very frequently leave junk data behind and essentially doesnt properly or fully uninstall it cleanly so you can get it from the link just above and use that to cleanly uninstall your graphics drivers at which point you can install them from fresh

[finite turtle]

the game keep deleting my login info

[lunar gust]

on PC?

check that your MAC doesn't change

[finite turtle]

what is that? and yes, on PC, it keep happening randomly

sometime it fix itself for a long time then happen again

[lunar gust]

MAC is your network adapter's physical address

if you're on Wi-Fi with "Random hardware addresses" enabled, then turn it off

[finite turtle]

not wifi

[lunar gust]

well then check whatever other app may be doing it

maybe you have third party antivirus that's changing it

[finite turtle]

no anti virus, i use vpn but shouldnt be the case since it also happened before that

[lunar gust]

ye VPN shouldn't matter

I don't remember what other cases can cause this, contact CS then and ask them #how-to-contact-cs

[austere flame]

excuse me, can someone help me, i already play hi3 around 3 month before, but i'm not login around a week, then when i back to play again, i dont know either is it got deleted or what

[stoic reef]

just to confirm, your issue is that when you came back to play, you forgot your login information is that right?

[austere flame]

yes

while my email that usually used for login before is same, same server and device too

[stoic reef]

do you know your honkai account's UID number?

[austere flame]

sadly im not remember

[stoic reef]

hmm in that case all i can recommend is dont try to log into the game itself until you figure out which hoyoverse account its on, but go to hoyolab.com and try logging in with something else and check the battle chronicles to see if you can see your honkai account but since you mentioned email make sure to try google account or appleid account since those dont auto link the email address associated with them.

but try different things with hoyolab to see if you can find your honkai account. also try checking your message history in discord, screenshots, if you have any friends in the game that you can talk to outside of the game message them and they can see your UID and stuff. if you can find it in hoyolab then great, you know what account to use to login, if you cant find it in hoyolab then you'll need your UID so that you can email customer support and have then look up what your accounts login info is

[austere flame]

yes that's what i do first and try to check my battle chronicle, but... my battle chronicle got reset

got it, i'll try my best then

[stoic reef]

it cant get reset tbh, if you logged in and theres nothing there or a lvl 1 or something account, thats just the wrong hoyoverse account or something

[austere flame]

my profil picture i used is still same like i used before,, even my nickname in-game before also still same

[stoic reef]

i gotcha, the issue is is that game account progress cant get reset, and it cant get unlinked from your hoyoverse account without the help of customer support so unless something unheard of is happening then its most likely on a different hoyoverse account than the one you're thinking of. i guess if you cant find anything then you can always still ask customer support and see what they say, but they're the only ones that can help with account issues, though they do need your UID so they know which account to look at

[austere flame]

is there any history to submiting UID for joining this server? i forgot ab it

[stoic reef]

no, unless you shared an invite code or shared it via screenshot or something like that with someone else then no, this server doesnt auto collect your UID information

[austere flame]

hello, here i found my UID 24170745

[stoic reef]

nice! so just send customer support an email (their email addresses can be found here #how-to-contact-cs ) and just tell th em you cant seem to log into your account and give them your UID, they'll reply with the login info

[copper vector]

What do i put here? The hoyoverse account i created on web browser were i login?

[stoic reef]

That's asking what login method you used to create the account.

Like when you created the hoyoverse account, was it registering with email, Twitter, etc

[copper vector]

Ah. Yeah i did with email

So i dont have to choose psn then? Cause i first created on hoyoverse site

[stoic reef]

Did you register the hoyoverse account with PSN?

Or did you link it after you created the hoyoverse account

[copper vector]

I created account long time ago on hoyoverse. Months ago i linked it on psn on my friends ps5

[stoic reef]

Then you did not create the hoyoverse account with psn, so you should not answer the question of " how did you create your hoyoverse account" with the PSN option

[copper vector]

K

[cosmic plume]

collapse broken or what?

[cosmic lion]

Collapse launcher is working fine, but some users on stable had issues with some update, if that is your case, check their discord for the steps you need to follow

[cosmic plume]

my update literally deleted collapse from my pc

[cosmic plume]

can you send me their discord link ?

[cosmic lion]

you can find the link on their website or github

[ember hollow]

Does Mei not have voicelines recorded in JP in parts of chapter 29, or am I missing files? Elysia is talking but Mei is silent

I supposedly have every single thing downloaded, but I'll try redownloading if I'm supposed to be hearing her

[stoic reef]

shes missing some voice lines there yes

VA issues and all that but they start being fully voiced again soon

[ember hollow]

Thanks, I noticed her missing some stuff in Elysian Realm Ch3 too, just wanted to make sure it was intentional and not that my files were borked

[stoic reef]

its all good, it lasted for a couple of patches iirc and it encompassed ER 3 and ch 29 (and maybe a little bit of 30 i forgor )

[arctic hazel]

does anybody know why my activity status shows like this instead of showing my captain info? it's worked properly a few times before but has been doing this most of the time. i've tried unlinking my discord account a few times but it hasn't fixed it

[stoic reef]

if its still showing up correctly in your settings > connections page then contact customer support #how-to-contact-cs to report it, but i think its something to do with the account link not correctly grabbing it

[arctic hazel]

oh i just checked, i'm not seeing it in the connections page either

[stoic reef]

then thats probably why, need to link it again since its not connected in discord

[celest ingot]

Can someone tell me y whenever I play on any pre mars story missions it keeps getting stuck whenever I move into a new level. It only gets unstuck when I open another random app. I cleared cache and updated the game and still no fix.

[arctic hazel]

i tried linking it again, it's still not showing up

[stoic reef]

in the connections settings?

[arctic hazel]

yeah

[stoic reef]

what model of phone are you using?

[arctic hazel]

it shows it linked on the webpage but not in discord

[celest ingot]

One plus 12

[celest ingot]

I tried giving the game unlimited access and still not working. Never had this issue on my old phone

New events/story modes are all working fine though

[stoic reef]

try customer support then if its not actually linking, i checked the site and it didnt mention a time delay or anything so contact customer support

[arctic hazel]

okay thank you!

[stoic reef]

shouldnt be any performance issues then with that phone, try restarting the app and at the login screen tap the red repair icon in the bottom left corner and repair the game files, if that doesnt fix it then it might be an issue specific to your device that i havevnt heard of so try customer support #how-to-contact-cs

but repairing should fix any bugged out game issues. so if that doesnt fix it its probably a rare thing with your specific phone but im not sure what that would be

[celest ingot]

Man that's a bummer. Thanks.

At least I can still play the events and new stuff smoothly...

[stoic reef]

if the repair doesnt work please do reach out to customer support, they might know something and if they dont then this is something the devs should be aware of

[frozen heron]

The game keeps notifying me about something here but I can't tell what it is. I already tried restarting the game but it still has this red dot. What could it be trying to notify me of?

[stoic reef]

iirc theres a small tutorial after your first finals clear so check in there, that or its something in the album

[frozen heron]

I already cleared finals a couple times so I'm not sure that it's. I also checked the Album and it's still there. I'll do the finals one more time to see if anything changes.

[stoic reef]

hmm if you've looked at everything in the album, and theres no tutorial in finals im not sure what it is, but if you've also gotten everything then it should be fine, maybe it'll go away after the dailies reset

[copper vector]

Does it matter if i play hoyoverse game today? if i put date of last time i played on form, for exemplr yesterday

[stoic reef]

should be fine, they will be able to see wh en the form was submitted

[naive lagoon]

where do i authorize ai hyperion a on dc

ah i finally found it

[plain falcon]

i recently redownloaded hi3 and then suddenly after logging in the tutorial starts playing idk if my account suddenly got deleted or my server is changed but it wont let me in my account

and when i go to account retrieval it says account not existent while in the twitch drop page it does?

[cosmic lion]

the account retrieval is only for linking old miHoYo accounts to HYV ones, so that option is not going to work for you.
your problem is most likely you are on the wrong server, you can change it on the top-right corner of the login screen, if you don't see that button, you downloaded the wrong client.
you can find the download links on this pin #🔌technical-help message

[plain falcon]

ok thx

[snow vale]

i've lost my phone

i cant log into my account bc i forgot my email and password as i normally just log in as my details are saved, ive tried every single possible email even though password is correct it says my account doesn't exist, what am i supposed to do?

i know my username and phone number linked to my account.... thats all

[stoic reef]

Unless you find some info about your account your best bet is to contact customer support #how-to-contact-cs and see if they can help. If you have any friends in the game that you can message in like discord or something they can look at your friend profile and get your UID which customer support can use to look up what your login info is

[left canopy]

can you not uncap FPS anymore??? i cant find personalgraphicssettings in regedit

oh nvm, i was looking in the wrong place

[compact granite]

today I notice that HI3 is showing up as "group policy" even before I try to exit.

[stoic reef]

never seen that before

How are you running the game? via hoyoplay or a custom launcher or something like that?

but if windows is categorizing hi3 under a service host then th at might explain why its not closing reliably

[compact granite]

I've been launching it from steam through "add a non-steam game"
will try from hoyoplay

[compact granite]

same freeze on exit launching from hoyoplay, but at least this time it doesn't show up in task manager as group policy

[stoic reef]

Thats at least ruling out one thing. I'm assuming you've already tried customer support? They might have heard of this though to know what's causing it

[compact granite]

I haven't yet, will do

[toxic latch]

hi gotta ask how do i do this? so i installed my hoyoplay launcher on C: while the game is in D: , i cant seem to connect it?

[cosmic lion]

Are you using the find option right? #🔌technical-help message

[stoic reef]

Happy new years everyone when its your time

[odd wedge]

Happy Happy New Year!

[stoic reef]

[high bolt]

my game's been freezing every time I quit out the game via the red button on the bottom right of the PC client. I'm not sure what's happening so can anyone help me?

[stoic reef]

For that a few people have had the same issue, but im not sure whats causing it so best bet is to reach out to customer support to have them investigate it #how-to-contact-cs

in the meantime you can make sure the game gets closed via the task manager

[high bolt]

Alright, thank you

[weary forge]

i also have this issue where the game freezes when i exit the game on PC

been happening for the past few days

and tried ways to fix it by restarting my pc, updating drivers, etc

nothing seem to work

[stoic reef]

It honestly might be a Windows update, the game hasn't had any updates in the last few days that I can remember but for now just report it to customer support

[weary forge]

yeah

I already reached out to them

now just waiting for a response

[stoic reef]

ok, when they get it fixed if its something you can fix on your side please let us know what the fix was

[jovial bough]

guys how many fps honkai can reach max on a mobile phone ?

[stoic reef]

depends on the model of phone, highest i've heard of is 120 fps iirc

but the default fps is 60 or 90, and some high end phones they unlock 120 for that specific device after testing

tl;dr is that the max is whatever you see in the graphics settings

[jovial bough]

ye i heard 120 is only for iphones but the screen is only 60 hz refresh rate so idk how that works

even if i buy an android is probably locked at 60 fps

[stoic reef]

theres 120 for some androids too, its just unlocked for specific device models and only after they test it to make sure it can handle 120 fps just fine. i'd recommend asking CS for either a list of android phones that support 120 fps or if they wont give it to you then ask them for specific models you're looking to purchase

[jovial bough]

oh nice idea ill ask

[tranquil dew]

so far iv not seen a single android to support above 90fps
friend's s24 ultra is also locked to 90
only thing iv seen is their beta tests being unlocked

if they give you the list can you send it to me/here

[fallow sequoia]

I just ran into a weird situation where Durandal's voice over goes missing midway and then it come back for the rest of dialouges. What happened?

[gloomy cosmos]

Happening to everyone who's done it. voiceover error possibly, can report to cs

[mortal zealot]

well then I guess my pc is breaking some rules here since it does that anyway

[vapid mesa]

Mots

[silver urchin]

help i can't claim these

[cosmic lion]

Your streams meet the minimum PCU? Only the first reward doesn't ask you for it

[silver urchin]

oh

hi how are you

[cosmic lion]

I'm fine, just a little tired (Sorry the delay, discord mobile is not updating the channels unless I'm on them )

And how are you?

[snow vale]

wait so since i linked my account to this discord account, can i find out my UID from here?

I've no idea what my email linked to my honkai account is, only the phone number

[snow vale]

r u able to see my UID? i can tell u my username

[stoic reef]

I am not customer support, but if this invite link you shared in here is from the same account you're having problems with, then the numbers are your UID #invite-links-here message

contact customer support with your UID and explain your issue, they'll be able to help

[solemn trench]

anyone know why when i boot up the game it insta crashes?

[stoic reef]

could be a lot of reasons tbh, have you tried anything to fix it yet?

[solemn trench]

yeah reinstalled i looked it up to and i havent found anything about it

hold on

imma ss the crash log

[stoic reef]

if you've reinstalled did you delete the cache too? also did you restart your computer?

[solemn trench]

yeah the cache to and i restarted it

[stoic reef]

can you send these two or more screenshots?

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[stoic reef]

most likely its a windows issue, but could be a driver thing too so screenshots of your dxdiag would let me know that

[snow vale]

OH YEAH i forgot this, which log in option should i click on my pc..? should it be hoyoverse log in or do i have to use account retrieval

thanks for finding it

[stoic reef]

your issue is that you cant remember the login right?

like you tried what you thought it was and it wasnt that, right?

[snow vale]

😭 yeah but isnt my UID the username?

[stoic reef]

no the UID is not the username, its the default in game nickname which isnt the same thing as the username that you can use to login

just email customer support, explain that you've forgotten your login info and give them your UID and they'll tell you what it is

[snow vale]

oh

okayy

thank youu

im emailing them

[stoic reef]

once they reply you should know what the login info is, and at athat point all you have to do is make sure you're on the right server and then login, i'd also recommend writing it down somewhere so you dont forget again in the future

but np! I hope they reply soon

[snow vale]

yeah i will do that

it has to be done

😭

[stoic reef]

though it might be slightly longer than normal to reply due to the holidays and such

[stoic reef]

its okay though they get this kind of thing all the time

[solemn trench]

gotchu

mb was a lil busy

[stoic reef]

its all good, the drivers in here look fine so its most likely a windows issue then like i thought. try the stuff in this pin to fix windows system issues (make sure to fully shut down and turn back on afterwards) and that should hopefully fix it #🔌technical-help message

[solemn trench]

Yeah I’m ngl I tried the pinned stuff but imma just reinstall again and if it still doesn’t work I’ll come back again

[stoic reef]

if you already tried the sfc, dism and all that then a quick question, you said it instantly crashes. does it literally isntantly crash, like nothing even comes up or does it like get into the elevator for a moment before crashing

if it gets into the elevator and stuff, like starts to load before crashing then please also send the output log

[cosmic lion]

Could be just a corrupted dll, a simple delete of that file show on the output file and running a file verify on steam should fix the issue.
And if you are reinstalling i recommend to go to your games folder, and check that is fully deleted, sometimes the uninstall can "fail", leaving some files like a corrupted one, so on the reinstall process those files are skipped in the download process because they already "exist"

[cosmic lion]

Hello

[stoic reef]

oh they're on steam?

also hihi~

oh wait yeah i just noticed the filepath in the crash dump

[stoic reef]

yeah also try the stuff iho said, sometimes steam has issues like that

[cosmic lion]

its in the first line too, but i think that one is new, i don't remember the output log having steam on the "title" before

[stoic reef]

i dont recall the title either, but i could just be misremembering the title of the error log

[solemn trench]

Yeah it goes to the elevator but the issue now is that I can’t even fully download it

I’ve gotten like 6 blue screens while trying to install it for some reason

sooo yeah

[stoic reef]

next time you get a bluescreen can you let us know what the error code is?

[solemn trench]

Yeah I got you

Idk what causes it exactly but I can try to get it again

[stoic reef]

it should hopefully say exactly whats causing all this

[cosmic lion]

did your windows update recently? the 24h2 is having too many issues and more when is updated from older ver.

[solemn trench]

And on top of that Honkai finished downloading and it said “error files not were not verified” and started to redownload

[solemn trench]

No not necessarily , well I mean I updated it then left for something then came back a month later which would be now

[stoic reef]

Thats probably whats causing the honkai problems then if its a hard disk issue or a botched windows update, i'd try a system restore if its setup on your computer or if not then this article has pretty much everything i'd recommend for fixing it, just try all the things in it and hopefully it gets cleared up https://softwarekeep.com/blogs/how-to/fix-pfn-list-corrupt-bsod-in-windows?srsltid=AfmBOoqUngxBg-ND5o16zK-9jz7BBaH8cG_OY2pX8YMEkI7z_aSVFu5S

but its likely a botched windows update, or a ram/hard drive issue

[solemn trench]

whaaaat no way dang ok

[stoic reef]

best of luck to you!

[placid vigil]

Can I get my stolen account back, I forgot to save the id and other informations. Is there still a way or is it gone now?

[lunar gust]

you need to give enough info so CS can find it

email address will be useful

#how-to-contact-cs

[placid vigil]

I tried registering my hacked account and thankful its still registered and hasn't been changed, will that help?

If they just find my account address through email

[placid vigil]

Nevermind, I just forgot my password now I remember it. And it turned out the verification codes to reset password was broken, thought my account got hacked

[stoic reef]

yes only if it gets negative iirc

[snow vale]

see i contacted support and tried their methods but it is a brand new account with tutorial, im supposedly on a level 81 😭 .....

[cosmic lion]

did you check that you are login on the correct server? your role say you are on EU server, so check on the top-right of the login screen for the server selection, if you don't see it, you downloaded the wrong client

[snow vale]

yeah it says EU

:( its still not working

this is meant to be my account

😭 I've completely lost my login credentials

[cosmic lion]

its should show your account, did CS tell you info about what login is link to that account? when you tell them that you forget how to login they will send you something like "You use Facebook, you use this em***@il.com, etc."

[snow vale]

yess.... but i used the method it didnt work

😭 at least i used something i think should work but not sure thats the right creds

if i only know my UID, would i be able to find my account log in and password from support? :(

[slender isle]

is it connected to a personal email or hoyo account?

presumably you would be able too

[stoic reef]

Their email should have the right login to use written in the email, did you not go to customer support? if you think you might be misunderstanding their email you can always dm me the email and I'll take a look at it for you and let you know that you need to do

[snow vale]

Okay ill dm u

[void sandal]

Hellooo, can someone tell me where can I reedem the codes what’s the link TwT

[stoic reef]

you mean like the ones in #glb-exchange-codes ?

if those are the ones you're talking about, like the ones from the hyperion lounge, then in the game you click on your profile in the top left and click on account

[void sandal]

Ohhh forgot that haha, thanks !

[stoic reef]

np~

[crisp steeple]

What are the rules for art sharing in #honkai-fan-art

I know that I have to give credits and provide the link, but do I have to get permission from the artist?

Do I also have to avoid artworks with (do not repost) watermarks?

[lunar gust]

not necessary but if you want to be sure you can ask the artist

[lunar gust]

I personally take it as "do not post with your account", so sharing the original link is not a repost

[stoic reef]

https://soulsticegame.com/# has a support link that takes you to their customer support page with ways to contact them

[mortal zealot]

THNX

[stoic reef]

Np, though for future reference, this channels purpose is only for hi3 tech help, please try to look things up harder for stuff not related to hi3

[mortal zealot]

ok sry thnx

cool?

[stoic reef]

It's not a big deal, just gently reminding you for future reference since it's server rule #1 to stay on topic and all that

[mortal zealot]

man they're not responding wth

[stoic reef]

It had been at most like half an hour...

[mortal zealot]

1hr 20mins now

[stoic reef]

Where does it say their work hours are 24x7 or guarantee responses within an hour?

[mortal zealot]

man honkai server >>>> soulstice server

people here are 24/7 man i thought it was normal

[stoic reef]

No one here is hi3 customer support xD

Hi3 customer support works normal business hours in China tbh. Pretty much everyone in here including the mods are just captains like you and me

[mortal zealot]

ik thats why I like this server

[stoic reef]

Right but my point is it's that not even hi3s customer support is 24x7

[mortal zealot]

man captains do rest anyway

[stoic reef]

So you'll probably have to wait a bit for a reply for another games tech suppor since they're probably not 24x7 is what I'm getting at

[mortal zealot]

yeah pretty much

[stoic reef]

But either way I have been up too late and need to sleep, good luck with the other game, if you want to keep people in here updated on that then #off-topic-discussion if the place to do that

[mortal zealot]

OK Thanks

[viral fern]

Anyone else been having an issue in the last version or two with HI3 on PC locking up at the Hoyoverse logo screen sometimes. Doesn't happen with any other Hoyo games and only started recently with HI3. I've checked game files and there are no issues there. Curious if anyone else on PC has been having this issue?

[wanton bramble]

do i gotta use my old android to set up device lock? cus everytime i try on my newest phone it says to “try on usual device.” I’m not even sure if i can run hi3 on that old phone anymore (ive been on iphone for a while now)

[upper parcel]

I assume it works the same way as it worked with salvaging gear
You need to play on your new device for a week or so until you'll be able to set up the device lock

Or have you alr played on it for that time period?

[wanton bramble]

Nah i jus downloaded

[wanton bramble]

If this is the case then thank you gang cus I was rlly scared i had to somehow get my old phone to work 😭

[snow elbow]

Where can i send a request to the support team.

When i started playing this game and beginner missions were about to die my phone decided to die and i couldn't get past like the half of the Day 3 rewards and I'd like to ask if i could get those quest reactivated instead of deleting whatever progress i made although i barely got a Kira and a Fischl off collab-time through don't even remember what means

[gilded birch]

you can contact them through the instructions here #how-to-contact-cs, but they'll likely not reactivate the quests; you can try asking them to reset your account progress as it's a reletively low captain level even though, yes, it's not what you'd want

you wouldn't really miss much if you we're to restart though

btw kira and fischl are quite easy to obtain, but aren't really worth obtaining meta wise

if you have further questions about that though i'd suggest you ask in #👶beginner-help

[formal timber]

If I got a "Too many requests" error message, does that mean I can't login in other hoyo games as well?

Nvm, I can login in ZZZ, Genshin, and Star Rail just fine

It's only in HI3rd that I can't login

[merry jacinth]

oh

i messaged a mod asking for help with my hi3 acc, 3 years ago i linked it to a temporary email and forgot to change it back to a normal one

i can log through my number but ive been contacting hyv ussing the issue form but get 0 help

they say i cant prove the account is mine even though i provide receipts, login dates and even details about characters that i pulled on specific dates

[azure acorn]

When can we expect pre download for v8.0?

[tranquil dew]

Tuesday

[median zephyr]

Help

Facing lag, EXCLUSIVELY to astral ring characters

Intense freezing and crashing whenever using Vita, sparkle and all astral ring characters except HoFi

Every other characters are fine

And graphics is set to performance and still facing crashes

[stoic reef]

are you on pc or mobile?

and has it always been like that or did it used to be fine but just recently start being a problem?

[blazing charm]

Guys is there a way to login to ur hoyoverse account when u play the game through steam??

[stoic reef]

no its not possible, steam uses its own login system and cant be linked to a hoyoverse account unfortunately

[blazing charm]

ohh... my dumbass downloaded the game on steam for convenience not releasing that..

[stoic reef]

if you havent made a ton of progress, you could start over, the earlier then the less catching up and all that but steam is convinient and all that but it does have that one major downside

[blazing charm]

i made alot of progress 😅

welp time to reinstall the game on the hoyoverse version

[stoic reef]

oof that sucks, could always keep it and live with not doing integrated hoyoverse stuff but its up to you

[blazing charm]

the launcher doesnt count the steam download as well

how more unfortunate can i be-

[stoic reef]

yeah it wont do that since they're different versions of the game and all that

[median zephyr]

Mobile

[stoic reef]

What model of phone?

[median zephyr]

Vivo Y16

Disappointing I know

[stoic reef]

a viyo y16?

[median zephyr]

Mhm

[stoic reef]

okie, and its all good, just need to look at what gpu and stuff it has

[median zephyr]

I can give screenshot

[stoic reef]

its fine, i do think i see the reason. im guessing it has always been like that though right? it wasnt working find and then recently stopped working?

[median zephyr]

I think the processor isn't suitable

[median zephyr]

Yeah

It's always the Astral ring characters -.-

And the sandbox mode

Despite those, all good.

I wouldn't really complain but Vita for me is a powerhouse meta I have, and she's the only one I can't use due to the crashing

[stoic reef]

yeah that makes sense, so the processor is very weak, but the biggest problem I see is that its GPU is a PowerVR GE8320 and PowerVR graphics is extremely budget and has notoriously had issues with honkai for years tbh so it is most likely the extra fancy graphics for the astral ring characters are overwhelming the powerVR graphics that your phone uses. the only thing i can think of is to go into the graphics settings and individually turn down every setting you can, and turn off battery saving mode since for whatever reason battery saving mode is worse performance wise

[median zephyr]

I suppose so

The graphics is already on the lowest -.-

Well, can't continue the story anymore then

[stoic reef]

rip, i know in the past the performance preset didnt turn everything as low as it could and i forgot if that was still the case or not, but yeah theres unfortunately nothing that can be done unless you want to try anything extreme like rooting your phone to lower its screen resolution and so on to decrease the load on your graphics

[covert elbow]

how to get 1440p settings in hi3?

[valid hamlet]

check pin here'

2nd mesage'

custom launcher'

betterhi3 launcher'

[covert elbow]

hm ok

@valid hamlet im playing other region server tho

[valid hamlet]

its all in one launcher'

no matter which region you play in'

[covert elbow]

idk how to download it

nvm

[valid hamlet]

https://github.com/BuIlDaLiBlE/BetterHI3Launcher/releases

click on betterhi3 launcher.exe'

its standalone executable, no need to install'

just open modify some settings and you done'

[valid hamlet]

play from hoyo launcher as you do'

[covert elbow]

that?

[valid hamlet]

first choose region that you play and locate the game'

[covert elbow]

my acc server eu

[valid hamlet]

its global server'

[covert elbow]

then i jkust click downl;oad?

[valid hamlet]

no'

it will start downlaoding the full game'

[covert elbow]

oh but i already have hi3 fromn hoyo play

a bit confused

[valid hamlet]

click on 3 horizontal lines next to download

[covert elbow]

ok

[valid hamlet]

this betterhi3 launcher is just to modify settings we do not use this to play the game'

[covert elbow]

ohh ok

[valid hamlet]

close the game first'

[covert elbow]

okay

[valid hamlet]

manage game settings option is grayed out because of that'

[covert elbow]

closed already

[valid hamlet]

now choose that option and set custom fps and resolution'

and remember do not change settings from ingame'

[covert elbow]

its still greyed out

i already closed hi3

[valid hamlet]

btw launcher did not locate the game'

[covert elbow]

then what do i do

[valid hamlet]

first you have enough storage in your main drive?'

[covert elbow]

yes

[valid hamlet]

C:\Program Files\Honkai Impact 3rd glb\Games

this is the location where our game is installed'

[covert elbow]

ok

[valid hamlet]

Games folder. copy it somewhere else first'

[covert elbow]

copied

havent paste yet

[valid hamlet]

do it somewhere'

its huge folder'

this is just for saving time incase custom launcher start to download the whole game we can cancel it and put this folder back there for hoyo launcher later'

game is installed in our system but custom launcher did not find it anywhere so we have to click on download inside custom launcher'

[covert elbow]

copied to D drive

but idk why i cant find it

[valid hamlet]

whole folder copied right?'

[covert elbow]

ye

nvm found it

[valid hamlet]

now click on download in custom launcher

[covert elbow]

done

[valid hamlet]

did it find the game or downloading full game?'

[covert elbow]

i want to download on d drive cos space

[valid hamlet]

well first you need to make another folder'

Honkai Impact 3rd

[covert elbow]

oky

[valid hamlet]

make new folder and name it this then put Games folder in it'

[covert elbow]

done

[valid hamlet]

then from this custom launcher click on small 3 dots option next to the address'

C:\Program Files\Honkai Impact 3rd

and select d drive and choose that Honkai Impact 3rd folder'

[covert elbow]

done

[covert elbow]

here

[valid hamlet]

yes now in custom launcher select this Honkai Impact 3rd folder in d drive'

[covert elbow]

done

[valid hamlet]

do confirm'

[valid hamlet]

Yes

[covert elbow]

donew

[valid hamlet]

now check that grayed out option'

[covert elbow]

ye

manage game setting/

is it

[valid hamlet]

ye'

set custom fps and resolution'

[valid hamlet]

i do have 1080p so i did not try higher resolution and ye game support maximum 120fps'

[covert elbow]

ah ok

thanks

[valid hamlet]

but i do play it on 250+ fps'

[covert elbow]

what does fps in menu mean

is it like

pause game menu

[covert elbow]

also now i have 2 hi3rd installed

[valid hamlet]

just put 999 everywhere'

[covert elbow]

can i delete one to

free up storage

[valid hamlet]

well c and drive buth are hdd?'

[covert elbow]

nvme

[valid hamlet]

both?'

[covert elbow]

yes

[valid hamlet]

you can locate the game on c drive too just the wy you did it on d drive'

then you can delete from d drive'

[covert elbow]

wait

btw both on d drive

do i delete the original

or the copied one

[valid hamlet]

it doesent matter where the game is installed you can simply delete from c drive but i still prefer to install it in c drive'

locate the game in c drive then delete from d drive'

[covert elbow]

but any is fine right

my c drive full

thats why

i put both in d drive

[valid hamlet]

yes but when you start the game you get annoyed by those red dots and New labels everywhere'

[covert elbow]

huh whats that

ok then

wait

[covert elbow]

how do i

transfer to c drive

just drag?

[valid hamlet]

your original game is in c drive?"

[covert elbow]

d drive

[valid hamlet]

well you can delete original game but then you have to locate it from hoyo launcher'

🤏🤣

first open hoy luancher'

[covert elbow]

yes

[valid hamlet]

locate the game that you copied and when you can start playing the game from hoyo laucnher, delete original game'

[valid hamlet]

small option below download'

Installed Find Games

[covert elbow]

oh ok thanks im blind lmao

then i can just start playing?

[valid hamlet]

yes'

[covert elbow]

thanks a lot for ur help man

[bitter ravine]

[valid hamlet]

custom launcher just to modify settings'

[covert elbow]

thanks a lot

have a good year

[valid hamlet]

play from hoyo launcher'

[covert elbow]

got it

[valid hamlet]

👍

[cosmic lion]

just in case for next time , the game have native support for higher resolutions but the in-game config can get stuck to x max resolution
to fix it, you can change in-game the resolution to a window one and restart the game, after that, higher resolutions will show up on the the settings screen
or you can just hold "Shift" or "Alt" while you click on "Start Game" on the launcher and you get the unity settings menu and change from there the resolution

for other kind of settings or features is better to use a custom launcher

[valid hamlet]

well yea'

hold Shift key and click on STart game'

[gilded birch]

idk if this is appropriate to report here, but the new discord status game link thing doesn't care whether or not you change your status after you open the game

the browser window in the back is viewing my profile from another account

this doesn't happen if you start off being in invisible though

and it will show that you're online on mobile even if you don't have a mobile client online

and it will show that you're online on mobile a few minutes after you close the game and the playing status is gone

same thing happens to the hsr link

not sure about the genshin discord link as i don't play gi anymore

[cosmic lion]

You have a to report it to discord, that is being a thing with "bot/app" for sometime where the external status get priority when updating your profile once you are "online" on discord
Same thing happened years ago with the default "Rich presence"

[unkempt vale]

anyone know what the button mappings are on PC for this?

[stoic reef]

like in general or a specific button?

[unkempt vale]

in general
actually instead of that what about just in general combat

[unkempt vale]

thanks, do you have ones for general combat? (of p2 chars)

[stoic reef]

general combad will be next, though keep in mind that theres seperate menu for apho combat (more to follow, and this is following the mouse and keyboard movement)

if you want the keyboard only settings i can give that

[unkempt vale]

yeah, I might need those

I can't figure out how to work M+KB

M+KB is where M1 is attack I believe

[unkempt vale]

you're a lifesaver

[stoic reef]

thats all of them lol

[stoic reef]

considering the nox player maps buttons to specific areas of the screen, a lot of th is is wasted i think but either way thats all of it

[cosmic lion]

That emulator doesn't have like a "direct keyboard input" option?
The game have keyboard support on android (probably a left over from pc because you can't see or modify the inputs) so if you have that option you can skip most of the config

[unkempt vale]

not sure tbh

[cosmic lion]

[stoic reef]

iho hope the holidays are treating you ok

[cosmic lion]

I'm fine, but the days have been hot and dry lately.
And the fan I have is malfunctioning, so only goes half speed

I hope things are better for you

[stoic reef]

I will trade, its been annoyingly cold after a hot week so my body cant adjust lol. and rude fan it should go at 2x speed

but things are ok, work sucks but thats normal

[torpid wing]

is HI3 performance better on Nox for you than on PC client? for me PC client is alot smoother

[stoic reef]

pc client performance is better, they just like playing 2-3 accounts at the same time

[torpid wing]

i already feel maxed out playing HI3, HSR, and Genshin

[stoic reef]

i could not tbh lol, i just play hi3 between those three, i would 100% burn out keeping up with those three

[molten lynx]

Hello! I was wondering if there was a way to see when you made your HI3 account if you dont have the Welcome to Hyperion function unlocked

if that's the only way to see the creation date, does anyone know what level is needed for that function?

I'm stuck on that question for the unbinding process

I was one of the captains who messed up their binding process a couple years ago when hoyoverse accounts were required, but never ended up fixing it since there was no way to unbind before

[stoic reef]

the only way to see the exact creation date is in the game, at the ai chan phone > login menu

[stoic reef]

one thing i will say that might help, is while you wont get an exact date, you can get it close by trying to remember what version you first started playing, like what valk just got released, or something like that and then you can look up that versions release date on the wiki and put it somewhere around there

even if its not exact, if its really close that might hopefully be enough

[molten lynx]

i think the request went through, since they said they've sent it to the proper team

hopefully everything goes well but thank you!

it was the issue where my actual hyv account ended up creating a brand new hi3 account when i was trying to bind it

so now i'm trying to unbind it and properly bind my actual hi3 accoutn lol

[stoic reef]

ah yeah i gotcha, back when i went through that I was impatient and just made a new hoyoverse account exclusively for my hi3 and have just been using that XD

[lucid dirge]

Hello, I was just opening the game jst now and found the colors broken is there a fix for it?

[worldly cipher]

Could be a driver problem just a reinstall it or reinstall an old driver

Oh before that you might also want to check your driver settings (Nvidia settings) first, check if there are any adjustment made on the color / brightness department

[stoic reef]

Never run into that specific one before lol, but if what hero says doesn't fix it then after restarting your device you can try checking for file integrity on steam

But yeah first try reinstalling your video drivers

[gilded birch]

i think it’s something is making it inverted

if u invert it again it’s normal

[surreal swallow]

when is the preload gonna drop

[stoic reef]

They don't announce when but typically it's within a day from now

[bitter ravine]

damn 8.0 is already near

[lucid dirge]

i found out that it's making it inverted by something a bit later

and it's probably from the driver because when i do alt + tab and hold it the game is showing normal it just happens when it's on the screen

[lucid dirge]

i will try that later

[unkempt vale]

I have like:
Rinascita

Amorpheous

And now 8.0 all together

it's gonna be a lot of content to go through

[lunar gust]

waiting for pre-download

[stoic reef]

yeah i was just checking for that before too before bed

its usually around now

[tranquil dew]

in 2 to 4h probably

[lunar gust]

ye it's 14:29 in CN rn

still working time

[lunar gust]

it's up

shameless plug: https://bpnet.work/bh3#tab_download

[cosmic lion]

looks like is getting the wrong link for glb(?
for me is showing the sea file

[lunar gust]

select sea first

hm yea the links are identical

fixed

[cosmic lion]

PC Pre-Load v8.0 Links

• HoYoverse

• GLB
• SEA

• Filen Mirror

• GLB
• SEA

[neon bison]

I have a lil issue rn, I'm trying to link my Google account to Hoyoverse account but there is already an existing account

I would really want to know how to delete this account so I can transfer my main account into Hoyoverse

This is my main account

[lunar gust]

you need to unlink google acc from the previously created acc first

[neon bison]

Uhh..

The previous account is linked to Hoyoverse tho..

[lunar gust]

yes, you need to unlink it from the hoyoverse acc first

for that you need to link an email address to that existing acc

[neon bison]

So what you're telling me is,
I need to go to the lvl 13 account and unlink it from google?

Uhh, how exactly do I do that?

[lunar gust]

click on user center

[neon bison]

clicked

as i'm seeing, it's currently linked to my Hoyoverse account

[lunar gust]

you have two hoyoverse accounts

[neon bison]

no, i only have 1

[neon bison]

this one (main account) is from google account login

[neon bison]

while this one is linked to my Hoyoverse account, ID: 169464576

i'm reading a thread rn that says

Final edit: as of 2024, it appears that unbinding account simply isn't possible. Sorry to everyone still coming to this thread looking for a solution, but it seems like HYV just isn't willing to help us

[cosmic lion]

You have 2, a "Google" account is still a HYV account just with Google as a login info instead of an email or another 3rd party
And for what I understand you want to move the data from one HYV account to another, but sadly that is not possible

[neon bison]

yeah, just read it

so it's currently not possible to do so

that sucks

my main goal was to have the Hoyolab app display my main account so people who believe i was an OG player

[lunar gust]

yes, logging in via with google = creating a new HoYoverse account that's linked ONLY to that google acc, and then logging in to that hoyoverse acc via google

[neon bison]

i think i'm getting at something here

i'm currently in the google login account (main account) and i see that the UID is 211847374

yeah, not possible, since there is already an existing hoyoverse account under my email, i cannot link the google login account to my email

i do have a question tho, if i delete my hoyoverse account, will my progress on ZZZ & HSR be affected aswell?

[lunar gust]

yes

everything that is linked to hoyo acc will be deleted

[neon bison]

ok, that just sucks alot

and HYV isn't doing anything about it yet

legit

[lunar gust]

yep

I just reread and your goal is to transfer game data which is not possible

[neon bison]

guess we'll just have to wait till HYV does smth about it

[crude terrace]

is this for real? 40gb?

[wind lichen]

it will shrink again after merging old and new files, like all pre-downloads

@crude terrace

[lunar gust]

40 GB is needed for downloading the archive and unpacking it

after the archive is deleted 20.44 GB is freed

[drowsy lily]

thanks!

[civic osprey]

link de pre-downloads ? without launcher

[wind lichen]

just scroll up

or click the last replied message from IhoFox

[stoic reef]

PC Pre-Load v8.0 Links

• HoYoverse

• GLB
• SEA

• Filen Mirror

• GLB
• SEA

• Mediafire Mirror

• GLB
• SEA

Media fire finally finished uploading

[cunning quarry]

anyone can help with this?

[stoic reef]

thats download verification fail, aka the pre-install download got corrupted, likely due to network connection issue, i'd recommend downloading the file from like the media fire link right above and then while the launcher is closed (close closed, not just minimized) put it in this folder (default hoyolay folder) \HoYoPlay\games\Honkai Impact 3## game\

[broken sierra]

!faq mandown

[broken sierra]

How much size sea?

[stoic reef]

the mandown hasnt been updated to 8.0 yet, sorry

but the size is 20GB

you can follow these steps from the 7.9 mandown but replace it with the new file from the pre load links

!faq mandown

[grizzled rampart]

HI3 v7.9 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games For HoYoPlay launcher, its \HoYoPlay\games\Honkai Impact 3## game
3. Delete BH3_v7.9.0_eba228e1d6a9.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[stoic reef]

but the file size is 20 GB, the launcher will ask for 40 free GB to unzip the file and stuff

[broken sierra]

Okay

[stoic reef]

i got some stuff to do but I'll update the mandown for 8.0 in a couple of hours give or take

[dark dock]

No link for 8.0?

[cosmic lion]

#🔌technical-help message

[odd wedge]

I'll upload to Drive tonight

[stoic reef]

Slothy~~~

[stoic reef]

Heres the 8.0 faq before i get some sleep

!faq mandown

[grizzled rampart]

HI3 v8.0 Manual Download

1. Close launcher
2. Open folder: For the HoYoPlay launcher, its \HoYoPlay\games\Honkai Impact 3## game, for other launchers or custom locations its the same folder where BH3.exe is located typically in the games folder.
3. Delete BH3_v8.0.0_647b2f09ce4e.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 [Google Drive] TBA
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 [Google Drive]TBA
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[willow falcon]

@odd wedge pin has been edited
#🔌technical-help message

[odd wedge]

Okieee I'll update accordingly after uploading

[odd wedge]

Pin and faq updated

[worn hawk]

Hi, has anyone experienced a problem like this when trying to close the game from a minimized window? After that, I need to kill the process to close the game. It also happens when I try to exit the game using the exit button

[stoic reef]

it seems to be a bug with either the latest version of the game, or more probably the latest windows update, but right now im not sure how to fix it so your best bet is to report it to customer support #how-to-contact-cs

[worn hawk]

Oh, I see, I hope it get fixed in the next update of the game or Windows

[stoic reef]

hopefully, but dont neglect reporting it, i only assume its an issue with a recent game or windows updatebecause it only started getting talked about recently in here

[half lotus]

Heya~
Regarding HI3 8.0 update for Collapse Launcher users

For any Captains that uses Collapse Launcher please wait until the game maintenance is complete for the repair functionality to work. We have the tracker for the repair functionality in our GitHub but rest assured its closely monitored!
Cache update is working correctly at the time of this message.

Update <t:1736396640:R> - Repairs are available for SEA, KR, JP, TW
Update <t:1736397360:R> - Repair is available for Global, we'll still continue to monitor it, let us know if anyone have issues!

[snow elbow]

I just went out for a minute and didn't finish the event story

Where's my free Sparkle?

[cosmic lion]

Like they announced at the start of the year, they game is now on maintenance for the update #mt-countdown

[errant wharf]

Anyone know if I can update if my play store is not from the same region. I have to change my region to download some app after moving back to my country. I saw an apk link pinned but that was 2 years ago. Does that still work?

[rich umbra]

its been stuck like this for awhile, do i just restart the game?

[cosmic lion]

If you mean this pin #🔌technical-help message
Yes you can download the APK from there to update manually, just look at the name of the file to check that is the correct ver. Because can take a while to get updated after MT starts

[stoic reef]

How long is a while?

[rich umbra]

half an hour

[lunar gust]

messages can be edited so be on a lookout for the "(edited)" and look at the content of the message too (it says 8.0)

[cosmic lion]

Yes that should fix it, but keep in mind mt is still running, so you could get some issues when downloading stuff hrs before is going to end

[half lotus]

try restarting the game, they refreshed their server like 15 mins ago
also had similar issue

[rich umbra]

ohh okay thank you ill try that then

ah okay that makes sense then

[slender sable]

It's time!!!! To delete my games to update hi3

[proven stratus]

Anyone got any troubleshooting for Na account unavailable to download on ios since im not from america

[stoic reef]

Only way is to change your iOS account address to be in na region or make a different one to use for updating in the app store

[proven stratus]

I forgot how i made it to work last time

[stoic reef]

iOS doesn't allow manual downloads normally so you'll have to use an appleID that is on the na region when accessing the appstore

[stoic reef]

Probably changed your accounts location or used a different one

[glad bluff]

Haiiiii I’m not that smart, how do I like update/download the new honkai version on steam?

[proven stratus]

Where’s the universal game server update 🥲

[glad bluff]

OH NVM SRRY

[stoic reef]

When steam says update instead of play, click update

[glad bluff]

i Jus saw the update symbol, sorry for bothering!

[glad bluff]

TYSMSMSMS

[stoic reef]

There isn't one

Each different type of OS has different update methods

[proven stratus]

I think it just downloaded it on its own last time

Is the game maintenance done

[stoic reef]

#mt-countdown

No not done

[proven stratus]

I’ll see if it updates itself when its done

Hopefully it does

[stoic reef]

If it does then your apple account should be on na and it auto updated in the app store

[proven stratus]

I haven’t logged out and login my apple account since I’ve downloaded a few versions back only the first time download needed NA location

[stoic reef]

Then if you haven't changed it back in the account settings it would still be an na Apple account, which also explains why honkai impact 3 was saying unavailable because that's the sea version

[gilded birch]

https://apps.apple.com/us/app/honkai-impact-3rd/id1336342304 this is na/eu client if you can’t find it

[lunar gust]

@stoic reef we with chibi got curious, how did you manage to make the game resolution exceed desktop one? #📚honkai-lore message

[stoic reef]

ah that, so i have three monitors (middle one width is 2560) and technically the game didnt exceed the width of all three of my monitors, maybe thats why?

[lunar gust]

ah makes sense

[stoic reef]

but it definitely was stretched out across all three, total width was 6000 (two 1920's and one 2560)

I'll play around and see if i can get it to go past the total width and see if i can get it to work

[wary temple]

I was asking how you extend the screen size beyond the physical monitor size because I couldn't XDD
Didn't know you had 3

since I play all hoyo games I am staying with Collasp
but BetterHI3 is indeed "better". thanks Bulka

[stoic reef]

sorry yeah thats my bad i didnt think about it technically not going past the total desktop width, but I have a few ideas i'll do some research and see if they bear any fruit

[lunar gust]

it was called "better" because of ||BetterDiscord||, and at time of creation HI3 still used the oldest launcher (not HoYoPlay and not even GI one)

[wary temple]

me seeing how spoiler box is used for everything but spoiler

[half lotus]

on Collapse you can try enabling resizeable window, it will try to force the window size to whatever you typed into the column

I dont have any >1080p monitor, nor multi monitors atm so can't test

[stoic reef]

the problem is that windows is strict with its window sizing and wont allow any application to be larger than the desktop resolutoin

theres some ways around that if you program it specifically in on the source code level with some windows api's but thats not something you can (that i know of yet) do with an application that is already made and all that

[lunar gust]

ye or the window would be outside visible range and that'd be not very nice

[stoic reef]

mhmm, it was easy back in... windows 98 days apparently

[stoic reef]

!faq gamesize

[grizzled rampart]

v8.0 approx. install size

• Mobile

basic assets ~ 25.5 GB
full assets ~ 35.5 GB

• PC

basic assets ~ 36 GB
full assets ~ 49 GB
(Event files that come out after are not counted here)

[stoic reef]

v7.9 approx. install size

• Mobile

basic assets ~ 25.5 GB
full assets ~ 34.5 GB

• PC

basic assets ~ 34.5 GB
full assets ~ 47 GB
(Event files that come out after are not counted here)

still impressed by mobile basic asset installation size

[stoic reef]

if you click check details, is the error code number a 1003x error code?

if you're not sure, you can always click check details and send a screenshot of the next screen

[surreal swallow]

i closed it to make repair

just in case

[stoic reef]

ok, if it comes back up click check details and send a screenshot of the next screen, it has the full error code and stuff

[shy swift]

if i delete all the cutscenes ive played through how much storage do i save

[stoic reef]

that depends, on how much you've played through and so on, you can see in ai chan phone > resources you can go through and delete th em and it shows how much they are.

assuming you have all of them and you delete all of them it'll probably save around 5-10GB as a very rough estimage

[shy swift]

oh thats quite little

my laptop continues to suffer then

[brisk shell]

i have this problem, idk how to fix

[stoic reef]

do the stuff in this pin #🔌technical-help message

its a 1003x error

[stoic reef]

heres the basic game size and stuff, the minimum you can get it

!faq gamesize

[grizzled rampart]

v8.0 approx. install size

• Mobile

basic assets ~ 25.5 GB
full assets ~ 35.5 GB

• PC

basic assets ~ 36 GB
full assets ~ 49 GB
(Event files that come out after are not counted here)

[brisk shell]

ty

[shy swift]

nvm i take my words back

its even worse now

[stoic reef]

Check your recycle bin and maybe restart your pc

Sometimes windows doesn't free up space immediately

[shy swift]

oh

or maybe i just have too many games on my pc lol

[stoic reef]

If there's any you don't really play often then you could always do a little spring cleaning

[shy swift]

i just hope genshin releases resource management on pc

can't even clear past mission resources so its sitting at 90GB

[stoic reef]

Yeah it's huge

[shy swift]

then ZZZ sits at a whopping 67GB

i still have HSR (42GB), VALORANT (53GB) and Wuwa

[stoic reef]

How do you even have any free time in your life? All those are giant time sinks

[shy swift]

the art of procrastination

[upper parcel]

That's an incorrect question lah

[stoic reef]

I see

Tbh I only play hi3 because I have to do all the things and so I only play the one and that's all the time I have

[shy swift]

played hi3 for part 1 and got engrossed in part 2

[stoic reef]

It's got a great story

[shy swift]

best out of all hoyo games icl

[odd lion]

Hello, i have a problem when i try to launch the game nothing happend, tried restart & fixing game file still no work, is there a way to fix this problem?

[stoic reef]

For that, please close the game, then go to the folder in the error and delete the file mentioned in it if present also while you're in there delete the version.txt file and then reopen the game. If you get the error again then hit retry a few times and see if that gets an uncorrupted download

[stoic reef]

Try this #🔌technical-help message

[odd lion]

Thank you, will try that

[stoic reef]

Ok good luck!

[surreal swallow]

the audio version.txt or the version.txt ?

[cunning quarry]

any thoughts? 🤔

[stoic reef]

there should only be one .txt in the BH3_Data\StreamingAssets\Audio\GeneratedSoundBanks\Windows folder

its just called version.txt

[surreal swallow]

AUDIO_Default_Version.txt

i haaave this also

[surreal swallow]

ok

[stoic reef]

you got teh same issue riot has, look at the fix from a few messages ago (its an unstable network connection corrupting the downloaded files)

[cunning quarry]

the classic

thanks!

[stoic reef]

oh wait yeah you're right mb, just the version.txt is what is needed

[surreal swallow]

now just start the game ?

[odd lion]

Trying to follow next step spam open the exe but this happend

[stoic reef]

yup, hopefully should be fixed but if your network connection corrupts another file while downloading you may need to delete it as well (dont need to delete the version.txt anymore, just close game, delete file in error message if present, reopen game, rinse and repeat

basically your network connection is corrupting some of the larger files as they download

[surreal swallow]

i just downloaded like 1 gb like no problem

ahm

bro

[half lotus]

IIRC, deleting the version.txt file will force the game to redownload the entire audio files. just something in mind if you're on metered connection

[surreal swallow]

from 200mb to 8gb

[stoic reef]

ah that would probably cause it yea, try going to your game installation folder, delete the bh3base.dll and then run the repair in the launcher, if that doesnt fix it then you'll need to reinstall

[odd lion]

Okay will try

[surreal swallow]

thats aa problem

[stoic reef]

go ahead and close the game, i'll send you a good version.txt file to put in your folder

[limber fractal]

Hi there, i was trying to update the game through hoyoplay and it shows a 20 gb update

Why is that ?

[stoic reef]

this is the one for glb, go ahead and put it in your BH3_Data\StreamingAssets\Audio\GeneratedSoundBanks\Windows folder

[half lotus]

HI3 will always redownload the whole game on update ^^
they don't have smaller update files

[surreal swallow]

that is also a problem

[limber fractal]

Wasn't that the purpose of using hoyoplay ?

[surreal swallow]

all the files are lost

[stoic reef]

mhmm it does, but if its a problem i just send my copy of the version.txt over

[stoic reef]

no

[half lotus]

they haven't changed their update method for HI3 since, forever

[half lotus]

unfortunately the game will always removes all the audio files when you run it without the version.txt file

[surreal swallow]

@stoic reef

all the files aaaare gone

[limber fractal]

Back to mobile i guess

[stoic reef]

did it always do that, I could have sword like 7 versions ago when i tested stuff that it didnt do that

[half lotus]

there is a reason why Collapse's repair method for HI3 is super complicated, because of this

[half lotus]

I noticed it since 7.5
but that's the first time i dabble with it

[stoic reef]

im sorry, you'll have to redownload the files, you can try going back one folder and right clicking it and going to properties > previous versions to see if your windows has backups turned on but more than likely you'll have to redownload

[surreal swallow]

bruh

[stoic reef]

ah i gotcha, yeah i last tested this version.txt stuff at 7.3 and unless im grossly misremembering i am positive it just replaced the version.txt file

[surreal swallow]

why didn't you tell me that i have to download all the files again ?

[stoic reef]

and didnt auto remove all the audio files

[stoic reef]

because the last time i tested this, it didnt do that. im sorry i really am

[weak umbra]

anyone have collapse launcher link?

my friend want to try it

[half lotus]

#🔌technical-help message ^^

[odd lion]

Tried it, the repair does download something but not the things that i just delete. Now if i check task manager somehow there's network happend but no data used (ntoskrnl.exe). Try to open tbe games still nothing happend

Try open hi3 exe tell me to reinstall

[stoic reef]

yeah i was hoping the "Bad image" at the title of your last error message didnt really mean bad image but it looks like it did so you'll have to completely uninstall and reinstall it

[half lotus]

what region is it? i can try fetch the file for you

[odd lion]

Sea

[half lotus]

gotcha

[odd lion]

Thanks, will try it

[odd lion]

Now another error

[half lotus]

seems like many files error

[weak umbra]

@half lotus why the launcher didnt detect hi3?

[half lotus]

try right clicking on your drive and check for errors
https://www.howtogeek.com/1033/how-to-use-chkdsk-on-windows/

[stoic reef]

(install/locate game) locate should find it

[weak umbra]

oh ye he found it

thanks

[half lotus]

1. make sure you are on the right Region (check the top bar)
2. Locate the game by pressing the button

[odd lion]

Yeah there's need to repair, does it will affect the file inside if i click repair?

Like will losing the file?

[half lotus]

hopefully it will fix it instead, if it still broken, then try repairing using HoYoplay or any other launchers

[odd lion]

It still show error, well i guess is it time

[jolly crag]

@stoic reef you available to help? My armada mate having issues and can't seem to connect to the server

they using Better launcher

[half lotus]

Try this also @jolly crag

Disk CRC error usually means the drive themself either corrupted or showing signs of dying

[jolly crag]

@hushed delta ^

[hushed delta]

Ogey

[proven stratus]

Turns out they do show up automatically thats why I haven’t had to logout in a while

[cyan ether]

my small dorondol seems to be missing her voice files or maybe she's just shy, any way to fix this? thanks
nvm fixed it

[glad hinge]

anyone know how to fix this?

[bitter ravine]

click check details

[jolly crag]

^ might also be due to lack of disk space

[wary temple]

thanks ><

[mellow bluff]

wait alot of ppl having this issue too?

how to solve it

[mellow bluff]

@jolly crag can u help i dont understand this

[jolly crag]

I can't help you, the info is already there

[cosmic lion]

Your error is another, first try to restart your device, and check if the game can download the file correctly after that

You could spam retry too, that works for some users

[mellow bluff]

ughhh

unsolveableee

techsupport rly let me down on this one 😭

[cosmic lion]

if you already try what i said before, then could be 2 things, the file is getting corrupted during the download or your windows/drive is having problems, lets hope that is not this last one
first go to the path mention on the folder and delete the file if is still there, then use another network or vpn (you can find one here) to start the download of the file again in game

if is your network giving you the issue, could be a couple of time that you will get the error, but for different files, so check it each time

and last if you still have the problem with the same file, try to install the game on another drive and check, could be that the one it is now is having some problems an probably you have to run a chkdsk command or check the status of the drive

[dim mountain]

question for the smart people
i want the hoyolab widgets on my pc desktop

how do i do that?

[mellow bluff]

the problem is idk which file

[cosmic lion]

i will use your img as an example, in there you can find the file path and name, just remember that the affected file can be another one, so check before you delete it

[mellow bluff]

So how do ik what file is affected or what's the name of the file

And btw just a general question how many crystals will I need for that ||herrscher of human part 2 gear||

😭😭

[upper parcel]

1. Pls spoiler tag that (cuz it's CN info)
2. This question is for #👶beginner-help or #💁gameplay-help
3. 60 pulls max

[surreal swallow]

valks have no sound

[mellow bluff]

Ty.and sry.

[tranquil dew]

working but not practical way is using android emulator
since they are designed for android/ios only there are no other methods (unless you want to manually create one)

[surreal swallow]

how to fix it ?

[dim mountain]

next question

is it legel with hoyoverse terms and conds?

[cosmic lion]

first make sure that you have the files downloaded on the Ai-phone, if that doesnt work, run a files repair on the launcher ( ≡ button) and/or in-game ( 🛠️ on the login screen)

[surreal swallow]

i did the repair

aand ai-phone have all the audio files for older chapters that i don't want to download

i've done them and deleted them for spaace

[cosmic lion]

on the image i send you i show how you can read where you have to go, "yellow" is the folder where the file is, and the "orange" is the name of the file that will be always after the last \

[gritty kayak]

hey yall so im asking cause i have the hi3 folder (and ig genshin) here in one ssd but the actua lmain folder for the game is in another ssd so is it okay if i uninstall the folder in the prev ssd?

[cosmic lion]

yes you can delete the folder if you already have them on the "new ssd"

[gritty kayak]

alright then tysmm

[cosmic lion]

if you are on pc remember to run both repair options and restart the device just in case after that, if you still have the problem, probably the files are corrupted and the only option is to redownload them

[tranquil dew]

gray area tbh
not completely legal but also prob nothing bad will happen

also just fyi it's hi3 tech related issues so can't help further

[dim mountain]

yeah me thinks so too since hoyo back in the day also used an emulator for the pc port

before they had hoyo launcher

[surreal swallow]

everytime i open the game i download this file

[stoic reef]

can you go to this folder and make sure these two file names are in your version.txt? BH3_Data\StreamingAssets\Audio\GeneratedSoundBanks\Windows

[surreal swallow]

i have 2 and 5

i think i deleted the rest of the audio chapters back in the day when i finished

[stoic reef]

when you deleted these, did you do it in the games ai chan phone > resources or just manually delete files?

[surreal swallow]

from phone

like 2-3 months

[stoic reef]

can you check again real quick?

[stoic reef]

sorry, i meant in ai chan phone > resources since you said you removed it from the phone 2-3 months ago

if some of its still there, go ahead and delete it and if its not there then most likely a cache setting got mixed up so the game thinks it should be there, you can delete your cache with this (keep in mind this will remove your saved login so you will need to remember how you logged in, it will also default any graphics or control keybind settings you may have changed and so on so if you've customized your graphics options you will need to redo those)

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[stoic reef]

yeah that 217MB file is from the from the deep chapter resources, your game thinks it still needs those fror some reaosn

[vague drum]

Excuse me, i encounter problem like this. I have finish until the new chapter, but there is one part from chapter V (if not wrong) that still say "ongoing", but there is nothing in main mission list. When on map, there is yellow mark, but when go to that place, nothing happen.
Anyone have this problem?

[surreal swallow]

so what to do

[stoic reef]

did you already clear your cache?

[surreal swallow]

no

i don't want to download anything xD

my internet sub is going down

[stoic reef]

if you dleete the regedit stuff it is literally just the settings and saved login data like i said...

but if you really are too sus give me a bit and ill delete everything and delete my own cache to test later today

deleting the appdata folders will download a little bit of that cache, so just the regedit stuff shouldnt download more stuff but let me test i guess so you dont have to download a single more MB

[stoic reef]

let me double check some stuff

[vague drum]

Ok

[cosmic lion]

iirc that "mission" starts and is completed on a "CG" that is on a special map, so probably you had to start the mission from the mission info screen on the bridge instead of going to the open world

[vague drum]

There is no main mission in here, so where i start?

Even from event that need to finish this chapter, its direct me to there but nothing happen...

[stoic reef]

can you go to completed, then open the first and last war and send a screenshot of those missions with the between moments in time selected?

[vague drum]

This?

[stoic reef]

yeah that, it looks like it never triggered the next cg that plays which is all there is left, a cg and then some dialogue

[vague drum]

Yeaa there some still not unlocked...

Well... Looks like i cant get this... (>_<)