🔌technical-help

[stoic reef]

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[wind silo]

alr thanks ill try that out

[lunar gust]

https://bpnet.work/bh3?get_hoyoplay_data&type=content&game_biz=bh3_os

can use the url from the json

but it does have the "on SEA server" thing

[willow mist]

ok i'm not the only one having this connection problem

hopefully it will be fixed soon

[still otter]

you are very much not the only one good sir

[native stream]

OMG, me toooo

[willow mist]

thankfully i used up stam and did dailies already but i wanted to claim twitch rewards lol

[still otter]

very nice

I havent done that yet TT

[willow mist]

i'm sorry, hope it gets fixed quickly so you can get that done

[latent marsh]

I can say, its happening to me as well.

[still otter]

oh no daily reset already happened for eu

[willow mist]

oh i'm on NA

[latent marsh]

Unstable Connection that is

[willow mist]

wow its both NA and EU?

[still otter]

it was approximately 53 minutes ago

[willow mist]

all servers?

[still otter]

ya from what i can infer from luna's help, its our connnection

not the server itself

[stoic reef]

just some people for either NA or EU, but its not the server itself. Plenty of people are still getting in so its likely an IIX issue

[willow mist]

wierd though cuz everything else is fine on my PC

[crimson python]

I see I’m not alone in the internet issue

[stoic reef]

well, thats how internet traffic works, theres not one connection route for every site and service on the world, your internet traffic takes a hundred different routes depending on what you're connecting to so you can have an issue with one thing, but everything else is fine

so thats why its worth it to try everything in this pin including both VPN's since it will attempt to change your connection route and might succeed in connecting to specifically honkai servers #🔌technical-help message

[crimson python]

Man this is annoying I wanted to redeem the codes because I forgot earlier

[stoic reef]

the two codes today should be good for a while tbh so they're not gonna expire but rip on exchanging them now

[crimson python]

I mean they usually expire a day later from my experience

[willow mist]

i also noticed that the twitch drops aren't updating properly

had to watch for 5 hours to get the final reward

[stoic reef]

the hyperion lounge ones do yeah, i thought the patch update ones usually stick around longer

[crimson python]

Yea I guess I just need to wait for this thing to get fixed…

Feels like they weren’t prepared for the collab so issues are arriving

[stoic reef]

if you dont wanna try stuff yeah it usually fixes itself on its own soonish

[crimson python]

The first few days of a patch always has weird bugs from my experience

But nothing like this

[stoic reef]

if it was an issue with the server itself then there'd be dozens of people in here right now talking about it tbh

[clear void]

[still otter]

I have noticed that the traffic is really bad, I cant log in to any of my hoyogames

[crimson python]

It’s effecting a select few and idk why

[clear void]

from what i heard... Its turkey day for a lot of US peeps, so they might be sleeping from full bellies kek.

[stoic reef]

every time its been a handful of people its always been an IIX issue like i said so thats most likely what it is

[narrow spindle]

im also getting the "connection unstable" thing in na server

[crimson python]

What I get

[stoic reef]

You can try everything in this pin #🔌technical-help message or wait it out and report the issue to customer support #how-to-contact-cs

[narrow spindle]

alright

[stoic reef]

good luck make sure to try both VPNs in the pin since they do route connections differently, one might work while the other doesnt

[crimson python]

I can’t do VPNs, I did changing internet and the like

Haven’t restarted internet
Did restart computer
Only thing I noticed is it goes from saving or not saving the login

[last jackal]

i have the same error

[clear void]

retstarted both PC and Router, Deleted the files and registry... still same issue...

conclusion:

GetSparkle'd

[stoic reef]

to be honest the most likely thing to fix this kind of issue has always been try various VPN's for years now

[next adder]

that works!

[stoic reef]

noice

[last jackal]

still nothing ;(

[stoic reef]

what all have you tried so far?

[hollow oracle]

I hope I can get it I tired note it

[stoic reef]

i hope you can too, good luck!

[willow mist]

hope its fixed when i wake up XD

[stoic reef]

hopefully yeah

[amber ocean]

Hi! I keep getting this screen when I'm trying to go onto my America server account. It allows me on my Europe one though

[last jackal]

everything u guys recommended

[stoic reef]

first try clearing your cache and restarting your pc and if that doesnt work then try everything in this pin #🔌technical-help message

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[amber ocean]

Okay! Thank you. I'll update you if those don't work

[stoic reef]

so you've tried:

• clearing your cache and restarting your pc if you're on pc
• restarting your router
• trying both VPN's in the pins
• used a different network connection (not wired/wireless, but like a totally different signal like mobile data or a friends wifi)

all of that right?

[last jackal]

yeah

wait vpn

[stoic reef]

VPN is the most likely solution, and sometimes one works but not the other so try both of them in the pins, they're free (proton makes it hard to find the free account option but it is there)

and both work good for honkai and dont sell your data or anything

[last jackal]

kk

[stoic reef]

but you've also tried a totally different network like a different residence's wifi or your phones mobile data too? that one gets skipped a lot

[narrow spindle]

well nothing worked for me i guess i'll just pray it works again later

was just playing last night too

[stoic reef]

ok, it hopefully will these things usually fix themselves soon on their own, but dont forget to let customer support know #how-to-contact-cs and it'll hopefully be fixed in the morning

[native stream]

Im about to give up and go back to sleep

[last jackal]

same

[crimson python]

I can try repairing files but also had someone say to keep trying and it worked

[gritty summit]

Bruh

[gritty summit]

I want 10k crystals as a compensation

[stoic reef]

try all of this, it has helped a few people get in that have tried all of it #🔌technical-help message

[stoic reef]

but the server isnt down...

[gritty summit]

Well it's happening with a lot of people

Not our problem tho

[stoic reef]

and on the other hand, its not happening with a lot of people, i tried EU just now and was able to get in no problem.

but you're right, its your ISP's problem

[gritty summit]

😦

I'm on the phone what should I do?

[stoic reef]

if you're on phone then try everything in this PIN #🔌technical-help message

including both of the VPN's and if none of that helps, then report your issue to customer support #how-to-contact-cs and hopefully the IIX issue you're having fixes itself by tomorrow since these things usually go away on their own in a day or two

[gritty summit]

I see

It worked thanks a lot

[stoic reef]

np

[crystal scaffold]

FIX THE GAME

[stoic reef]

whats broken with it?

[crystal scaffold]

Cant login with both my pc and phone

[fresh gorge]

hoyo fix the game

[crystal scaffold]

ISTG HOYO I will become tyler meme rn

[stoic reef]

is it saying invalid username or something when you try?

[valid wedge]

thank god im not the only one having this issue

[grim matrix]

america is the only server i cant connect to 😔

[mellow bluff]

um i ned help-

im having alot of connection issues-

eu server

[stoic reef]

if you are getting the internet issue that a few people are getting, the servers arent down, i am in it right now and several other people that were having the issue fixed it by trying EVERYTHING in this pin, including both of the VPN's #🔌technical-help message

[crystal scaffold]

we all do

[gritty summit]

But do i have to play it always while connected to VPN?

[crystal scaffold]

Amazing

[stoic reef]

just for a day or so until your ISP fixes their issue

[median lance]

still no luck I restarted my router, used vpn, tried diffrente locations and waited a little to try again and still no luck

[gritty summit]

Ok

[mellow bluff]

yep

thats the same error im getting

[stoic reef]

if you're on PC, try this in addition to the connection issues PIN

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[valid wedge]

same i switched between wifi and mobile data as well, still no luck

[crystal scaffold]

Its from the game yall ...

[median lance]

already tried it

[gritty summit]

But they should still give compensation

[valid wedge]

sparkle broke the game 😭😭

[stoic reef]

which VPN did you try? some people it works with WARP and others with Proton only

[mellow bluff]

thjis the solulu on pc?

[median lance]

proton

[stoic reef]

it and the VPNs in the connection pin i linked a few messages ago

[mellow bluff]

im using the same one 😭

[mellow bluff]

ok ill try the solulu ai sent

[gritty summit]

I demand 2k crystals as a compensation

[stoic reef]

try warp too from the pins, sometimes one VPN works and the other doesnt, thats why I say to use both

[median lance]

if you say so

[stoic reef]

email customer support about it #how-to-contact-cs

[crystal scaffold]

[median lance]

I'll download

[fresh gorge]

hsr players broke game

[gritty summit]

I can do that? Lessgoo

[stoic reef]

send an email? i dont see why you cant...

[gritty summit]

[stoic reef]

but they're not going to give you 2k crystals about it. this channel isnt for venting though

[mellow bluff]

what do i delete in here-

[stoic reef]

the entire hi3 folder

[mellow bluff]

same-

[stoic reef]

on the left side

[crystal scaffold]

Ayo what is that black magic

[mellow bluff]

wont that currupt the files r smthin?

[mellow bluff]

😭

[stoic reef]

all it'll do is reset your connection settings and default your in game settings

[mellow bluff]

oo

so at some point it will return back?

i deleted it

[crystal scaffold]

If u dunno what u are doing dont do anything

[stoic reef]

its regedit, the thing thats fixed this for a few people that i advised you to do

[crystal scaffold]

just wait untill they fix it

[stoic reef]

yes it'll comme back the moment you open the game

[mellow bluff]

oki

also deleting all these files?

[stoic reef]

the servers arent down, i am in it right now and several other people that were having the issue fixed it by trying EVERYTHING in this pin, including both of the VPN's #🔌technical-help message

if you're on pc also try clearing your cache : #🔌technical-help message

[stoic reef]

yes those too

[mellow bluff]

oki

[stoic reef]

and dont forget to restart your pc afterwards

[mellow bluff]

ty i will rn

ok

im back

i will try to open it agfaiun

[round oriole]

is something going on with the servers? Or is it my computer

[mellow bluff]

ur name goes wild 😭

[mellow bluff]

im pretty sure its with some devices

or connection issues

i had it

lemme see if its fixxed

[round oriole]

i’ll change it at some point 😪

[stoic reef]

if youre getting an internet issues error message, the servers arent down, i am in it right now and several other people that were having the issue fixed it by trying EVERYTHING in this pin, including both of the VPN's #🔌technical-help message

if you're on pc also try clearing your cache : #🔌technical-help message

[mellow bluff]

this rn

[fresh gorge]

I also deleted the cache it will work this time

[shadow totem]

Is this just me, or why it happening right after i update the Hoyoplay launcher, i've tried everythings in pinned messages and still the same

[median lance]

well still nothing

[stoic reef]

are you on pc?

[mellow bluff]

idk about the update but everyone here u see rn has the same issue

[shadow totem]

I treid the pinned messages for PC

[stoic reef]

then yeah contact customer support and it should hopefully be fixed by tomorrow #how-to-contact-cs

[stoic reef]

this one? #🔌technical-help message

[median lance]

probably too many people trying to login

[mellow bluff]

there goes that sparkle free equipment wish for today then

[shadow totem]

I guess can't do Daily for today.....

[median lance]

some might be able to while other can't

[shadow totem]

Did it after i got the issues

[mellow bluff]

desperate for sparkle hm..

[fresh gorge]

update, it didnt work

[shadow totem]

My pity goes from 90 to 7... Yea i wonder why

[median lance]

at this point we should all just wait

[mellow bluff]

im at 15 or 18 left till s rank

[crystal scaffold]

I got sparkle at 3 pity xD

[mellow bluff]

🥔

[median lance]

nothing's gonna work unless you roll the lucky dice and get in

[mellow bluff]

im feelin lucky

im rollin in

prayge

[stoic reef]

try both VPN's then from the pins and if those dont work then report it to customer support so they're more likely to issue a general compensation and stuff #how-to-contact-cs

but hopefully your ISP fixes it soon if the VPN's dont work

[fresh gorge]

Already tried those vpns + the one I pay expressvpn

bunch of countries, so just gonna wait now

[odd wedge]

Is it all NA rn?

[shadow totem]

EU

[mellow bluff]

NA and EU

im eu rn

[stoic reef]

mostly NA, a little EU

[odd wedge]

Express is good

[odd wedge]

Are you having issues?

[stoic reef]

VPN has fixed some, clearing cache has fixed others. some didnt try everything, the usual

[odd wedge]

Oh okay

[stoic reef]

nope, able to be in both this whole time

[mellow bluff]

i love ur profile sm 😭

😭

[stoic reef]

screengrab from the game, one of my favorite arcs

[mellow bluff]

ok its checking for updates

[stoic reef]

unless you meant the teri derp face, in which case you may take lol

[mellow bluff]

havent done the extensive openworld ones

[tawdry leaf]

I was having the same issues on PC and mobile, somehow switching from Wifi to mobile data let me connect on my phone

[stoic reef]

no story in here please, some captains are new

[mellow bluff]

o wait-

i forgot-

sry-

which is surprising how new captains are still joining-

ok its laoding..

[crystal scaffold]

Well gonna go play something else for now good luck guys

[stoic reef]

why would it be? they literally just released a collab with the biggest gacha game on earth right now

[median lance]

how did it go?

[odd wedge]

It's HSR collab patch, there'd be some Trailblazers

[mellow bluff]

the cutscene played after i logged in and then immediate this..

[mellow bluff]

[median lance]

get ready for the flood of "reacting to every honkai impact 3rd trailer"

[mellow bluff]

i deserve 30k crystals from hoyoverse rn man-

[median lance]

and then proceed to never touch the game again

[mellow bluff]

YESYEYSYESYESSS

HAHAHAHAHHAHAAAA

[median lance]

https://tenor.com/view/arthur-fist-gif-23915056

[mellow bluff]

tysm @stoic reef <3

[odd wedge]

Revoking your game access for that logs you out

[mellow bluff]

😭

[stoic reef]

No problem~

[shadow totem]

I gave up

[olive vector]

I've tried everything and still having the same issue

[stoic reef]

if you're on pc and have cleared your cache, and tried everything including both vpns in the connection issues PIN, then just report it to customer support #how-to-contact-cs and try again later

[olive vector]

alright, thanks!

[calm briar]

Well, it's seems like it's not only me having the same issues.

[serene orchid]

Does anyone know how to fix "failed to connect to the internet please log in again"? I have tried switching to data and clearing the cache, but no matter how many times I retry and reopen the game I still get the same error message

[granite cove]

Im having this issue as well

[stoic reef]

looks like, the servers arent down though, i am in it right now and several other people that were having the issue fixed it by trying EVERYTHING in this pin, including both of the VPN's #🔌technical-help message

if you're on pc also try clearing your cache : #🔌technical-help message

Rei and tornado, try all the linked stuff too

[granite cove]

Quick question is it just steam? or just every launcher that HI3 is on?

[stoic reef]

if none of it helps then report it to customer support (emails here #how-to-contact-cs ) and try again later, your ISP usually fixes stuff like this within a day or so

[calm briar]

Already cleared the cache, gonna try the other solution on pin, thanks!

[stoic reef]

seems to just be NA and a little EU. but it has nothing to do with the launcher used

[granite cove]

I see alright thank you

[stoic reef]

but im in NA at the moment so the servers arent down or anythign like that

[tranquil dew]

tried on pc - connection issues
mobile with same network - logged in

hoyoverse moment

[serene orchid]

Should I do all of these in order?

[stoic reef]

try clearing your cache first including restarting, if that doesnt work then move on to the VPN's in the connection issue pins

[stoic reef]

if you arent too against resetting your in game settings, can you try clearing your cache?

[tranquil dew]

would try probably but can't rn
leaving home in around 15mins

[stoic reef]

fair enough

[loud glade]

gonna try them all

[tranquil dew]

but def isn't network issue so idk how much vpns would help

or might be idk software is funny

[serene orchid]

It's odd that a lot of people are having the same issue

Specially if servers are not down

[median lance]

software would me the application itself is faulty and that would cause a problem for everyone

[stoic reef]

VPN's have fixed a few people so far, and just cuz you're on the same network doesnt mean your DNS will route you the exact same way everytime it just picks what it thinks is the best route at the moment you try to connect

[tranquil dew]

not exactly, could be os problems and whatnot

[stoic reef]

it happens when theres a CDN issue, i've seen it a few times

[median lance]

and what os exactly are you using?

[tranquil dew]

yeah thought of that
my router is configured weirdly too with pihole
so sometimes it blocks hoyo web events lol

[median lance]

Did you update? I didn't

so what changed? surely it was my os

[calm briar]

It's kindda makes me feels relieved tbh, i mean atleast it's not only me haha

[umbral elm]

just joined to see what was going on, having the same issues but it seems like a couple others have the same thing so I guess I'll just wait and see. I'm using the hoyoplay client.

[stoic reef]

lol that might do it

[stoic reef]

if you want to try a few things, the stuff in here has helped some people get in #🔌technical-help message

[tranquil dew]

ment in general operating systems are differently configured from person to person
and since nothing is exact anyone can have different issues with same operating system version

[sleek flint]

is weird that the game was working fine in the morning, but now that am trying to log in at night it doesn't let me, so who knows what happened lol

[serene orchid]

I had to close it to use a messaging app but once I tried to log back this happened

[stoic reef]

if i had to guess, a CDN issue. its done this exact same thing before for roughly the same amount of people

[serene orchid]

It was working just fine before

[median lance]

i assure you it's not an os issue

[tranquil dew]

never said it's os issue
but i said any piece of software can have different issues on different pcs

whatever will probably get fixed by hoyo soon after their support gets flooded

[serene orchid]

Yeah neither of the VPNs worked

[median lance]

server issue after all

[loud glade]

mmh still doesn't work

[stoic reef]

tbh im not convinced they can fix it, theres still lots of people that are getting in no problem. unless the issue is only affecting a small percentage of the player base

[tranquil dew]

it do be a matter of time
you don't exactly know how many more people have issues that aren't in this discord server complaining

would be interesting to see what misconfiguration caused it

[stoic reef]

true, but i know me, and the majority of the #👶beginner-help channel for instance arent having issues

[jolly current]

I'm having the same issue on both PC client and phone

Tried 3 different ISP, no avail

[gilded birch]

luna working overtime

[stoic reef]

try everything in this pin #🔌technical-help message and if it doesnt help report it to customer support #how-to-contact-cs and try again later

[stoic reef]

its not overtime if you dont get paid

[gilded birch]

ah yes we love volunteer work

[tranquil dew]

doesn't make it better that it's mostly glb server and not sea
from rough calculation sea has 4x the player count (exl jp kr tw cn)

would be curious if someone playing on sea client from na gets that issue

or vice versa

[stoic reef]

fair, but i do know with this amount of people before its been a CDN issue every time so far

well people that were getting it on NA werent getting it on EU, and visa versa for a lot of them so idk if that answers that line of thought

[tranquil dew]

hmm

[lavish bronze]

got this problem after the update

[stoic reef]

please try everything in this pin, including both of the VPN's #🔌technical-help message

if you're on pc also try clearing your cache (try this first and dont forget to restart afterwards) : #🔌technical-help message

[lavish bronze]

For the second one will I have to download a massive 20+ GB all over again

[stoic reef]

no, it'll reset your connection settings and will default the in game settings

and make you type your login again, but thats it

[frosty wolf]

Dangit, me 2

[lavish bronze]

The update part is 💤 as well as 168MB of update

Oh and the game default to Europe, gotta make sure it’s America

and…. problem still persist

[exotic cave]

what does linking account mean?

if i can log out and log into my account am i good?

[jolly current]

To a Hoyoverse account or any 3rd party login so you don't lose access, I think.

[icy bobcat]

man i hope both sides of ur pillow are cold at night
thank you so much
it worked like a charm

[exotic cave]

yea i log into my hoyo account so i think its good?

[stoic reef]

Just means remember your login info since you'll have to log in again, it won't auto do it for you

[stoic reef]

Nice

[exotic cave]

yea thats fine

[lavish bronze]

Nice, I’ll probably have to use a different device for mine 🙃

Okay… it’s probably my internet connection cause game isn’t launching on my iPad either, even though other games work fine…

[stoic reef]

Don't forget to report it to customer support, the more reports they get the more likely they're to give out compensation

[sleek flint]

bruh this game

[exotic cave]

so ive tried mobile data, vpns, wifi, cache clear, relogging, and both mobile and PC

and nothing works

[jolly current]

I just hope it doesn't break my login streak.

[sleek flint]

looking for solutions, i tried login with a new fresh account and went in just fine, played for a good while, but when i went back to try with my main account, it just give me internet issues

[lavish bronze]

I don’t have access to mobile data personally cause it’s not a cellular device

[sleek flint]

so dunno whats up with that, why is the new account working, but not the old one lol

[stoic reef]

Then yeah all that you can do is report it and try again later

[stoic reef]

Can you log into your new account again?

[indigo axle]

both PC and mobile is giving me the internet issue, I checked my internet and it works fine
Maybe something is going on with the server??

[sleek flint]

yea i can login fine with new acc

[lavish bronze]

Is the compensation for everyone or just those who report to CS

[indigo axle]

It would be compensation for all players

[stoic reef]

Idk tbh

[exotic cave]

how do i report smth

[lavish bronze]

Game tryna make me go to Sinful frfr

[stoic reef]

I can get in just fine, but this has fixed it for some people. please try everything in this pin, including both of the VPN's #🔌technical-help message

if you're on pc also try clearing your cache (try this first and dont forget to restart afterwards) : #🔌technical-help message

[stoic reef]

Email #how-to-contact-cs

[exotic cave]

would this be an account issue?

[lavish bronze]

Funnily enough I was able to play like several hours ago

[indigo axle]

I tried by restarting my mobile device and internet connection while also logging out, still gave me the same message
Its late for me so I don't plan on cracking my head till midnight trying to figure it out

[exotic cave]

same

[indigo axle]

Same here, it was working fine this morning
I guess maybe by tomorrow it will be fixed hopefully

[last jackal]

same

[stoic reef]

If you're y'all talking about the example emails then no, just let them know what your issue is, and give them your UID, what you've tried, your country and IP address

[hasty sentinel]

Experiencing the same issue here, since it started I've tried every fix mentioned other than router restart, but gf is currently logged in without issue on the same router, and the issue occurs only on my account when i try to log in on her phone as well.

big oof

[olive vector]

how do you check your uid if you can't go into the game

[lavish bronze]

Login to your HoYoLAB app and check there

[stoic reef]

Then if you've tried it all then just make sure to report it to customer support and give it some time

[wintry pulsar]

My account is logged in via game center, that's cancelled. I can still retrieve it however my hoyolabs/hoyoverse acc is under apple id which wont work for this so it wants me to link an acc to log in via said acc. Now the issue with that is I can't link an acc unless I go into the game, but I can't access the game because I can't log in due to game center being unused, any ideas?

[indigo axle]

I would asked my family member whose a technician to start restart the router but they'll probably tell me its the server acting up
and also because they are also tired right now so I'm not gonna bother them 😅

[lavish bronze]

Is Game Center and Apple ID different?

[gilded birch]

yes, they’re different

[wintry pulsar]

in regards to my hoyoverse/lab acc or ingame

[stoic reef]

You can go to account.hoyoverse.com to make a new hoyoverse account to link it to

[stoic reef]

Yes

[lavish bronze]

That’s insane, even tho both are under the same apple account

[wintry pulsar]

Wait so like, I make a new acc, link my current hoyoverse acc to that acc?

[stoic reef]

It's no different from Google account and a Gmail email login being different

[stoic reef]

Ok so before I give you any bad advice, how long has it been since you played your game center account?

[wintry pulsar]

Since Songque release

[stoic reef]

And just to confirm, your issue is that you aren't seeing the game center login right?

[wintry pulsar]

my issue is I can't exactly retrieve my acc...

[stoic reef]

Because game center is still being used for the game

[wintry pulsar]

really? cause it won't let me log in to said acc

I'm getting the message "Log in status expired. Please log in again."

[stoic reef]

So the account retrieval button wont work for you. It only helps if you haven't played since July 2022

[wintry pulsar]

sorry am I being dumb?

[stoic reef]

To fix that all you have to do is go into your phone settings to the game center section and log out of that and then back in

And then open the game

[wintry pulsar]

💀

ty

[stoic reef]

Np

[wintry pulsar]

...

my game center IS my apple IS my icloud

im gonna kill someone

[stoic reef]

That's fine

[wintry pulsar]

it let me in tysm ily bro

[stoic reef]

Np hun~

[sleek flint]

so yep, i tried a few more times login and logout between both accs to test it more, and the new account go in just fine, while the main account just give internet and connection issues

so just gonna send a mail to CS since this likely seems to be some weird account issue going on

[grizzled blade]

how do i get more of those orange crystal things

[stoic reef]

#👶beginner-help can answer that

[weak coral]

Good morning, I have a problem. I can't enter a game, I'm getting "Connection unstable. Please check your network settings." error. But I can log in on different account just fine..

[grizzled blade]

WAIT DID HOYO STOP SUPPORTING GAME CENTER??

[weak coral]

and I see I'm not the only one

[grizzled blade]

might be cooked that's how i log in

[grizzled blade]

thanks

[stoic reef]

Don't spread misinfo, they literally just used it to log in

[stoic reef]

Try this #🔌technical-help message

[wintry pulsar]

no it was an issue of my reading skills and understanding of how the game screwed me over lol

[grizzled blade]

well they said it's cancelled

[grizzled blade]

oh alr

[wintry pulsar]

i meant as in my log in thing expired xd

(session or smthn)

[grizzled blade]

ohhhhhh

[stoic reef]

Next time at least read the whole conversation before making claims

[stoic reef]

Yes it was just your session

[real chasm]

Guys are the American servers overloaded right now or something because I can't get on it keeps saying "unstable connection" but I was able to get onto Star Rail with no issues

[brave relic]

Me too

[real chasm]

Dang :(

[calm briar]

welcome to the club

[real chasm]

Oh shoot

So it probably is a server issue then

[last jackal]

Yeah

[mellow bluff]

@stoic reef ??? this always shows up but once i press confirm it reloggs me in and then it works so will this be solved?

[weak coral]

well, deleting cache didn't work and I changed wifi before writing here so I guess Im stuck

[real chasm]

I had this issue earlier in the day as well but I was eventually able to get on then so I think it might just be too many people are on or something

[stoic reef]

this stuff has helped some people get in, maybe it'll work for you too #🔌technical-help message and what murasakikota just said

[real chasm]

Alrighty thank you

[stoic reef]

np and good luck!

[dark mica]

Guys helpp, I'm not sure what to do, i don't even know if this is technical problem but my account it's not logging in in my email

I'm sobbing right now 4 different games gone if I don't recover it

I didn't play for a week, when I returned and tried to log in it logs in a new game like literally all my progress, I've even tried to log in in Hoyolab, but it logs in a new account

I'm sobbing rn

[stoic reef]

do you remember if it was email or google account login?

[dark mica]

It was my email

[stoic reef]

do you know any of your games UID?

[dark mica]

I don't use my email in anything other than games, I had not log in any where else

[dark mica]

Unfortunately no, I did not save any of my uid across all my games

[stoic reef]

any screenshots of your in game account screen?

or any friends in game that you can contact outside of the game?

[dark mica]

Nope, I never really did screen shot anything in my account

Nope unfortunately no 😭😭

[stoic reef]

do you play on pc?

[dark mica]

Yes I do

[stoic reef]

have you reinstalled the game since you last played or nah?

[dark mica]

Nope, I did not it was just sitting there in my PC since i've been busy 😭😭

[stoic reef]

thats actually really good news, give me a second to write this up

[last jackal]

wait but if i unistall would it ask for anothewr code to log in?

cause the email its linked too is on a dead laptop

and i cant find the plug

[stoic reef]

i think so yes

[last jackal]

f

funny on how i can log on my friends acc and not mine

[stoic reef]

so first open registry editor by opening your start menu and typing "regedit" and opening the registry editor,

then go to this key Computer\HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3\ and scroll down till you see a bunch of USD_V2_xxxxxxxxxxx keys, since you accidentally logged into a new account there will be more than one but the majority of them should be your main account, the numbers are your UID. Email customer support #how-to-contact-cs and tell them you forgot how to log in and give them your UID and they'll tell you what the login is. if you dont recognize that tell them that and they'll start the account recovery process

[dark mica]

Wait wait

[stoic reef]

if you havent reported it yet to customer support, please do so and mention that too

[dark mica]

Omg omg kng kmg

Mdosnsoana

this game is playing with me

[stoic reef]

use your words

[dark mica]

It logged in

😭😭😭😭

My account logged in omg

Wait I'mma ty it on my other game

Kdkksks

[stoic reef]

might have accidentally used the wrong login or something i guess?

[last jackal]

i did

ill re do itr

[dark mica]

Omg I don't know but it worked somehow 😭😭😭

I'm sorry for the inconvenience but thank you 😭😭😭

[stoic reef]

well at least your'e in now

[dark mica]

I think it's just sparkle and Vita playing tricks on me irl

😭😭😭😭

[stoic reef]

while your'e in btw, write down y our UID

and your account start date in the ai chan phone > login menu

[dark mica]

Aight mate that's the first thing I'm gonna do thank you very much 🥺

[stoic reef]

np, if you ever lose your account and dont have your UID, theres no chance of getting it back so this is very important

[last jackal]

still nothing

[exotic crescent]

Are people able to get into HI3? I keep getting "Connection unstable. Please check your network settings." Is the server overloaded?

[stoic reef]

im able to, this has helped some people get in so try it please #🔌technical-help message

if it doesnt work, report it to customer support #how-to-contact-cs

[exotic crescent]

Thanks. Are you in right now?

[stoic reef]

i tried it again in the last 1 minute and was able to log into both NA and EU

[exotic crescent]

OK. Will try your suggestions. Thanks.

[indigo axle]

Tried logging in one more time before I head to bed, still says the same internet issue so I'm gonna call it a night
I'm tired 😴

[last jackal]

i uninstaled and reinstaled too see what happens

[next solar]

I had the same issue on pc, so I installed the game on my phone and it worked there

[exotic crescent]

It was working earlier but I accidentally updated the launcher just now.

[last jackal]

it didnt work

[exotic crescent]

My phone doesn't have enough room for HI3.

[next solar]

And now it's working again on pc

[last jackal]

rlly?

[lavish bronze]

It’s not working for all my devices so it’s an account thing

4 devices

[next solar]

Yeah, I could finally login after one hour trying

[last jackal]

yay

ill keep on trying

[olive vector]

ive been trying for 3 hours and it still doesn't work ;-;

hoping the email i sent helps at least

[last jackal]

same

[teal owl]

are we all having the connection error?

[olive vector]

yeah

some people have had theirs fixed and others still have the issue

seems like its different for everyone

[violet dragon]

is it a server problem

[olive vector]

nah not a server problem

apparently majority of people haven't even had this problem

[teal owl]

Yesterday (Wednesday) I was able to get in without any problems, but today I haven't been able to all day.

[olive vector]

seems to just be affecting random accounts

[olive vector]

yeah same

[last jackal]

I was connected earlier before it happened

and then went to play genshin and boom

[stoic reef]

this has been helping some people so try please try everything in this pin, including both of the VPN's #🔌technical-help message

if you're on pc also try clearing your cache (try this first and dont forget to restart afterwards) : #🔌technical-help message

if none of that helps then email customer support and report the issue #how-to-contact-cs

[teal owl]

restarting the PC and repairing the game didn't work, even the long 3 hour wait deleting and installing the whole game didn't work

[last jackal]

same

[olive vector]

I've done everything i could and sent an email so at this point i'm just waiting and trying to log in every once in a while

[last jackal]

x2

[teal owl]

The other Honkai works without any problem

[last jackal]

same

this is stressing us out

[olive vector]

seems like a very random problem but i just hope it's not a permanent or long term thing

[last jackal]

same

ill cry if we cant get back in

[olive vector]

same

[teal owl]

If I hadn't already lost my 5-year streak of continuous connection a month or two ago, I'd be even more stressed right now.

[olive vector]

yeah ive had a long login streak too ;-;

[calm briar]

I just want my free Elysia been trying to login since 4 hours ago

[last jackal]

same

i want my s2 elysia

[idle pagoda]

Hi peeps, any idea why this shows up ? I already restarted the game and it's not my internet connection because I'm also playing on HSR at the same time. Last option would be to reinstall the game i guess?

[violet dragon]

I cleared my registry entries and it logged in without issue

[idle pagoda]

ah, saw it has some pinned stuff to try, will see how it goes

[weak coral]

yeah, I can log in with my main account just fine, both on pc and phone but another account just keeps getting this error on both devices. What a weird issue

[olive vector]

yeah its a very random problem some accounts have been having

[idle pagoda]

Weird that it started, yst was just fine

[olive vector]

and different methods have fixed it for different people

yeah

personally i still have the problem despite trying everything

[stoic reef]

it wont be, ive seen this several times before, its usually gone away within a day or so

[olive vector]

that's a relief

[weak coral]

I changed wifi, and deleted those files but didn't work unfortunately

[calm briar]

hope so, can't imagine all of those grinding and my valkyries goes wasted permanently

[stoic reef]

might i suggest trying something else instead of trying the same things over and over and over every few minutes, this isnt going to be permanent or anything

[idle pagoda]

interesting that hsr isn't there

[stoic reef]

its a CDN issue almost guaranteed, which is why resetting connection issue data from the cache and/or trying VPN's have fixed it for some people and also why a lot of people are getting in no problem

those usually get fixed within a day or so by whatever ISP is causing the issue

[idle pagoda]

welp gonna rr, hopefully it fixes stuff

[stoic reef]

but it could possibly be a weird server issue, in which case hoyoverse will most likey give everyone compensation and you'll all be in by like tomorrow or something

[idle pagoda]

after i restarted my pc, hoyoplay said it had a new version update, maybe it fixed the stuff by itself?

[last jackal]

maybe

[teal owl]

Even if I lose the diaries (which is annoying in itself), I'm tired and stressed so I think I'll go to sleep.
I hope everything is sorted out by tomorrow.

[stoic reef]

could it be talking about the 7.9 game update?

[idle pagoda]

well rip, clearing the cache didn't work. Can't really try killing the router since I'm technicallly at work as well and it would kill my connection there

[idle pagoda]

nah, was hoyoplay app update, not for hi3

[stoic reef]

just double checking, the game did just update and all that and some people call those new version updates

[idle pagoda]

Fair but I'm fairly certain I know when the application updates and when the game does Man you wouldn't believe some of the stuff people came at me for help with when I worked in customer service

it was mind boggling

welp gonna try to play in the evening, when i can also kill my router and turn it back on

[stoic reef]

mhmm, also try the VPN stuff at home if its giving the same issue but it probably wont unless you use the same ISP as work

[last jackal]

idk how to use vpn

[whole vortex]

Anyone else unable to get rid of the "connection unstable" message?

Seems like my internet is working fine for literally everything that's not HI3

[last jackal]

same

[idle pagoda]

am not sure if cloudflare/proton are free vpn's, will check later and see

[idle pagoda]

try this @tacit path

[warm compass]

yep me as well

[odd wedge]

They are~ (for proton there's a small free option button when they ask you to pick a subscription)

[stoic reef]

just install the app, make an account and run the app and login with your account for proton it has a free account option, i think WARP just needs you to download and run the app, both versions have mobile versions

[stoic reef]

they are, we dont ask captains to pay money to solve ISP issues

[odd wedge]

Yes, for WARP just install and run

[stoic reef]

#🔌technical-help message

[sand meteor]

still can't login after deleting the registry

[stoic reef]

try the other stuff in here then, and if none of that helps then contact customer support like it says #🔌technical-help message

[whole vortex]

Welp, tried everything except resetting the router (other people use the wifi) and doubt I'm getting a customer support response before daily reset

[last jackal]

Same

[idle pagoda]

Would be best to still throw them a ticket just to raise awareness

[sand meteor]

[warm compass]

yeah me too

[primal pasture]

Is GLB/EU having an outage of some sort rn? I can't try and login myself since I'm not home but theres a LOT of people asking

[lavish bronze]

Seems like it’s a recent thing rn

It was working several hours ago

[primal pasture]

Hmm ok

[stoic reef]

not a total outage, i for instance can get in and so can a lot of people, but this has helped some people get in #🔌technical-help message

i still think its a CDN issue like usual but it could be a weird server overload or something but i havent had any issues getting into NA and EU this whole time so its not totally down or anything

[primal pasture]

Alright thanks I'll redirect them to that message

[hollow saffron]

So this is EU problem?

[odd wedge]

Hi babe check out two messages above

[hollow saffron]

Thanks

[final rampart]

cleared cache, still unable to log in

[stoic reef]

try the other stuff too please

[royal umbra]

it's weird that I just have this issue on PC, I can log in "normally" on phone after 2 tries

first time fails but the second lets me log in, with the same network

[stoic reef]

honestly routers route your connection to whatever you're trying to connect what it thinks is the best way when you go to connect to it, and saves routes from time to time based on device so basically your phone is taking a different route to the server than your pc despite being on the same connection if i had to guess

[final rampart]

oh i got in somehow??

did this, cleared cache, did this again nd got in, maybe it will help someone too

[calm briar]

Oh? me too

[royal umbra]

ok clearing cache worked wonders

[calm briar]

didn't do anything at all

[royal umbra]

didn't need to restart router

[dim robin]

where can i find the local game cause i accidently download on the wrong server

[last jackal]

My game finally openeddddd

[jolly current]

Update: Got into the game normally after the day reset. Didn't do anything in particular (Android)

[lavish bronze]

I got in too

Nice

[real chasm]

Me too!!!

:D

[royal umbra]

my controls got fucked up after reseting the cache...

and I didn't even change them in the first place

[lavish bronze]

Like the buttons doesn’t work?

[royal umbra]

like all the key bindings have been rebinded

my auto attack is on "J" now

before it was on left mouse click

[lavish bronze]

You change that in settings and set to Mouse and Keyboard

[royal umbra]

and that was the deffault

[stoic reef]

you'll have to uninstall the game and download the right server sadly

[stoic reef]

press right alt

to change it to keyboard + mouse control scheme

[lavish bronze]

There’s a shortcut for that? Interesting

[stoic reef]

mhmm right alt does that

[lavish bronze]

I been playing keyboard for a long time so the mouse imo doesn’t feel right

[idle pagoda]

@stoic reefseems it fixed itself, not sure if for all, but was able to get in

[royal umbra]

oh thank god

[stoic reef]

If you are manually installing the game or on the old launcher, the launcher and game for download links are in the first pin, if you're on hoyoplay then change the server in the upper left and then install

[lavish bronze]

Likely a server issue and it fixed with the reset

[jolly current]

Anyone tried closing the game to see if they can log in normally again?

[royal umbra]

thanks for the tip

I was already getting sad just thinking about needing to rebind all...

[jolly current]

Just tried it. It works normally.

[stoic reef]

eu server reset was hours ago though

[dim robin]

so i cant just change server?

[stoic reef]

are you on the old launcher or the hoyoplay launcher

[dim robin]

hoyoplay

[stoic reef]

then just change your server in the top left, but you will need to redownload teh game

[dim robin]

aight

[wind lichen]

I'm not sure if this is the right channel for things like asking for help on such bugs, but in multiplayer sessions in the new card event on PC, it happens very frequently that a selected card is just stuck to my mouse cursor even after letting go of the mouse button. While this is happening I'm unable to play this card, only click buttons. Is there any known fix for this issue? My only workaround I found so far was clicking outside the window, which resets the card back to my hand. Also tried multiple framerates (primarily 60, 75 and 120), but the issues stayed the same.

Note that this doesn't happen in singleplayer matches, somehow.

[stoic reef]

to report something like that the best place would be to contact customer support #how-to-contact-cs since theres no official hoyoverse tech support in here

[wind lichen]

I see, will do.

Is ingame better or email?

[stoic reef]

np but thanks for the workaround, if anyone else has that issue then i'll let them know. and in game is fine, both are but in game is faster response and all that

[wind lichen]

Oki, i'll do an ingame report then. Will probably just play on mobile afterwards until they hotfix it.

ah sorry another question, is it possible to submit a gif in the upload image section or can I just put static images? (talking about help center)

[stoic reef]

i think it submits gifs but i could be wrong, its been a while and they've updated it since i last checked

[wind lichen]

*.gif seems to be in the supported types in the file picker

[stoic reef]

noice

[cosmic lion]

Looks like there was a problem with the routing to the servers, could be too many hsr players trying hi3 end up killing some isps routings(?

[wind lichen]

i dunno, the bug seems to be way too consistent to blame lag for it

[bitter ravine]

[stoic reef]

idk, but luckily it seems to be over for now

[cosmic lion]

What is your OS? I had recently a similar problem on many online games since i got the last Windows update where x button get stuck unless i made the game window lose focus or i lose internet connection

[wind lichen]

Windows 10 21H2 (IoT LTSC)

most recent update, did them yesterday

on Pro edition it should probably be the same thing

also i didn't really have the same issue on other games

[cosmic lion]

Then sound just similar, in my case im on 11 24h2, and after the update, every game running on window mode (borderless too) can randomly get stuck after i press a key, and only online games, so i try to find what can be causing it, probably is an "app"(?

But in the meanwhile the fast "fix" for me is just do alt tab to get the key unstuck

[surreal swallow]

how to transfer hi3 from android to android

[wind lichen]

it's not really keys for me, just mouse. you might be having a different issue, could try a different keyboard maybe?

[cosmic lion]

You mean account or files? Because if is account just login directly with HYV and done

[surreal swallow]

files

[exotic crescent]

@stoic reef I don't know if clearing the PC cache along with VPN helped, but I can now log in (after the daily reset). My bindings have reset to the default after clearing the cache though. Thanks.

[cosmic lion]

Not with key I mean any, mouse, keyboard, gamepad even, but is only on online games, why, I still try to find out

[exotic crescent]

I hope I didn't lose anything clearing the cache.

[wind lichen]

Well there is transfer software for apps, but I'm not sure if it takes the downloadable files along (or if it's even good to take them along, since shader compilation at the end of installing is device dependant)

[stoic reef]

noice

but for keybindings if you want to quickly switch them to keyboard + mouse you can press right alt. but any custom ones would need to be redone yeah

but no the cache is just connection settings and in game settings, everythings defaulted but no account progress was lost or anything like that

[exotic crescent]

OK. Thanks again!

[wind lichen]

I see, then it's either a network issue in general or actually an input driver issue. Try uninstalling and reinstalling your drivers for mouse, keyboard, gamepad and such and see if something changes

[cosmic lion]

You have to manually move the game data to the other phone if they let you, recently many manufacturers are not letting you see those folders easily, but keep in mind that the game could still ask you to download the data again

[wind lichen]

You can do that in the device manager, as long as you have admin rights

[surreal swallow]

it show the folder of honkai in bytes

but other games in gb

[bitter ravine]

can u just wider the viewing tab?

wait a min

[cosmic lion]

I already did everything related to those, even a OS reinstall just in case, the only thing I didn't seen is if any background process could be cause the issue

[bitter ravine]

kek mine shows all on KB

[wind lichen]

so no custom input drivers?

also when did that problem start

can always trace back the last thing you've done before it happened

[cosmic lion]

But at least I can confirm is "Windows" related, on a clean and updated install, after only installing the games still can happen

[wind lichen]

if all else fails, you could try the same stuff on windows 10 and see if the same problem happens

because then it's a windows 11 issue

either the input drivers they pull from plug and play or their default networking settings

thats all i can think of

unless your other devices have the same issue with multiple inputs

then it's your internet

[cosmic lion]

I can confirm is not the internet, but could be an "app", my brother got the "feature update" months ago and no issues but it's having the problems too now, he never updated anything until have issues, but like in the default option, the win store still auto-update the apps

Is not a big issue for now, because is only online games and is randomly, but is like 2-4 time per day minor

And good thing hi3 doesn't need a full connection I only had that issue once and yeah with the cards game, probably because of the constant connection on that mode

[wind lichen]

Can deconfirm or rather consider this problem as less common. I just tried with a different mouse and everything works fine. My main mouse just seems to make double input sometimes, which is why my problem happened . Should I still go ahead with the bug report or would I get shot down for having hardware issues?

[thin thunder]

Hi, I'm facing an issue with the storage. I had hi3 installed on my D drive a month ago. So, when installing the new update on the new all in one launcher when it said to locate the game I hit the autosearch button and it found it on my D drive. So, I updated it thinking the update will be installed on my D drive. But now I see that after installing the update my C drive went from 41gb free space to 29gb free space and D drive went from 296 to 290. Anyone have a fix?

Hi3 location on launcher says D drive so I'm a bit confused on why the storage on C drive shrank.

[cosmic lion]

If you can confirm was the hardware, dont send it, only if you get it again go contact them

[stoic reef]

mhmm what iho said, it wasnt an issue with the game so u nless it happens again its not something they can fix

[stoic reef]

its most likely doing the temporary download on C: but once its finished it should go back to normal i think

[wind lichen]

i mean its still unique to the multiplayer in the cards game, no other game handled it this way where things would get stuck

[stoic reef]

as long as its not isntalling the game on your C: it shouldnt be taking up that much space once the update is completed

though of course double check that it is installing on your D drive and not your C

[thin thunder]

Ooh. I'll install the remaining 1gb that updates in the game and then check if it goes back to normal

[wind lichen]

but yeah better not to send them false reports when its my own fault, good thing I had another mouse lying around to test

[stoic reef]

Mhmm don't forget to double check where it's installing it at. You can check both in the launcher and by going to c:\program files\hoyoplay\games

[thin thunder]

It does say D that's why I'm confused

[thin thunder]

that folder is empty cause I'm also installing hsr on D drive

[stoic reef]

True, I guess you could still send it and let them know it's only happening in multiplayer, that's something on the games side though since it's happening only for the multiplayer part of the event they might not bother fixing it

[stoic reef]

Yeah it's probably just reserving space and all that for some weird reason but within a day or so your c drive should go back to normal once Windows scans the files on it (don't forget to restart your PC)

[thin thunder]

Okay

Thanks

[wind lichen]

Yeah i'll do it anyways, an issue is an issue even if it's low priority. Could be just from the way they coded multiplayer mouse input that messed it up a bit, when inputs are done too quickly in succession.

so who knows, might dodge a bullet in the future for more mouse-intensive multiplayer modes if they fix it now

[tender frost]

!faq gamesize

[cosmic lion]

only mods can use the bot, here is what you want #🔌technical-help message

[tender frost]

[thin thunder]

I restarted it went up but not much to 30.9 gb. So, do I wait a day for it to get back to 41gb on my C drive?

[forest cloud]

this is the location to place the manual pre-download right?

[stoic reef]

Could be, sissy since check your hoyoplay folders, clear out your recycle bin, and double check like no steam games got auto updated or anything

[stoic reef]

The same folder as bh3.exe yes

[thin thunder]

the hoyoplay>games folder on C drive is empty since I created one on D drive to install new hoyo games

don't have steam installed. Didn't download anything either

That's why I'm confused

I'll try a few things and see if they help. If I unstall the app of Hi3 from Apps will the game be gone or will it stay since it's now on the new launcher?

[stoic reef]

It'll uninstall the whole game yeah

[thin thunder]

ooh

Can I change location of the launchers then?

[stoic reef]

But I'm not sure where the space went unless it reserved some from windows and windows hasn't noticed yet

And I think you can but it would probably be best to uninstall the hoyoplay launcher itself (not the game) and reinstall it on your D drive

[thin thunder]

Oooh.

Went up to 31 xD. I give up. Stupid windows.

[worn oyster]

Help! While trying to unzip the files of the new update the error 2002-0-0 keep coming up and the files won't unzip, how do I resolve that?

[cosmic lion]

if the error say "failed to unzip" could be many things, that other programs is causing conflict with the install (sometimes antivirus can do that), that the folder is mark as read-only, you are missing the unzip files, etc.
first try to restart you PC and try again

[cosmic lion]

try to use a program and check where most of the storage is being use, could just be some temp files not getting deleted, or even could some windows update that just downloaded and is waiting to be install or as a backup

[odd wedge]

Should be a corrupted file issue as well.

I think

[odd wedge]

If the file still exists, and is in a .7z_tmp format, then it definitely is.

!faq mandown

[grizzled rampart]

HI3 v7.9 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games For HoYoPlay launcher, its \HoYoPlay\games\Honkai Impact 3## game
3. Delete BH3_v7.9.0_eba228e1d6a9.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[odd wedge]

I suggest trying mirror instead official, since you may run into the same problem again

[thin thunder]

Can you suggest one?

[worn oyster]

There isn't a .7z_tmp file, I still try the download method?

[cosmic lion]

at least on the test i did for when i got the HYP update, "failed to unzip" means exactly that, and for corrupted will get a "download failed"
and the tmp on the name can get deleted only when is starting the first verification process
but yeah i dont know the codes yet, but i thing the download one have more digits on the 2nd part of the code

[odd wedge]

Well the file is probably deleted already

[odd wedge]

I still suggest you try it out

[odd wedge]

Will keep an eye out. I'm moving to a new place soon, maybe the WiFi's not that good and I'll start getting these issues

[cosmic lion]

i use a custom file explorer and already have an option to see the size, but you can try treesize, i think they have a free version now and a portable one

[worn oyster]

I have an archive with the name without the _tmp, does that mean anything?

[cunning rivet]

Does someone have an idea of why the Honkaihub doesn’t load ? Or is join their discord mentioned on the bottom ? (I took 42 days of reference btw so it should load something)

[cosmic lion]

in case you want it here is what i test #🔌technical-help message

[worn oyster]

In 3 hours I will report back on the status

[odd wedge]

But it's still giving that issue? Try hitting the big button on the launcher again if you still have the file

[odd wedge]

Okay, I'll take a look soon

I'm "working"

[cunning rivet]

Ah ! It did not show for me, thx for the info

[odd wedge]

No worries. Also note that it's a website made by the community and not HoYoverse. If any issue arises in the future, it may be better to contact the owner with the discord link in the website.

[primal pasture]

huh

no its always like that

[odd wedge]

Is it?

[primal pasture]

you just haven't entered your bp level

click on the calculator tab at the top

it won't calculate until all the fields are entered, its tripped me up before too

[odd wedge]

See? I dunno I never used this site

[cunning rivet]

Well thx !

It was indeed BP

[odd wedge]

Yeah was about to tag you

My bad

[cunning rivet]

I’m dumd not to see that sorry

[crystal flame]

how do i optimize my bh3 in hoyoplay launcher with the new nvidia app?

[cosmic lion]

You just have to add the game exe to the app, but keep in mind that because is not on the supported list, you will only see like general options related to the GPU

Still imo, don't use the app to "optimize" games, is better to manually set the video settings per game according to your preferences

[warm birch]

Why does HI3rd keep old data? It feels irrelevant to do so.

[cosmic lion]

Wdym exactly with old data?

[warm birch]

I’ve had Honkai impact 3rd’s file system reach 100GB.
I’ve also read somewhere that whenever an update/patch comes out, you have to delete and reinstall the game. This is due to the files keeping old data. Causing to fill up the games data with old code from events, just old code, that may be irrelevant.

Last time I checked my GB’s of the game, I was at 80GB

Unless you never reinstall the game. And just update it.
Your GB will reach even higher and higher.

Idk if I explained it correctly. But that’s the gist of it.

[crystal flame]

should i atleast modify CUDA and set it to my GPU and not global?

[cosmic lion]

Idk why HYV or any other company do that, but is a common practice, and for hi3 tbh most of the data that is left from patch to patch is like max 1gb but most of the time like 100/200mb and is mostly "event temporary" stuff like cg that get released later in the patch.
Probably your folder have some corrupted stuff that didn't get deleted.
I haven't reinstalled the game on my main drive in like a year and is like just 4-5gb more that a clean install.

[cosmic lion]

The is not difference unless you have multiple GPUs and want to use some for just x program, but tbh that will not affect this game afaik, the CUDA option is mostly used for professional programs now days, and only some games need a different setting to use some features, most of the time those features cost performance

[lunar gust]

ye just 9 more pulls, tho this channel is for tech questions

[slender sable]

I had 2gb but still not enough space.... Mmm

Ah am so glad 2.5 gb still couldn't

[crimson python]

Ok nice for me the login issue is now fixed either that or it’s time dependent

[cosmic lion]

If you mean a problem that happen like half a day ago, was already "fix", the game servers worked all the time, but looks like some ISP was having issue and many users had been routing over there.
If you have the problem again, with a VPN you can bypass the problem by forcing another routing #🔌technical-help message

[hasty sentinel]

Just wanted to follow up and say its been working this morning. Not sure what changed. Gf never encountered the issue but mine is good now.

[swift ingot]

yall ive streamed for 3,5 hrs and the 3h reward is still on ongoing what do i do i keep refreshing the page

[stoic reef]

Double check that the right twitch account is linked to the right hoyoverse account and all that but otherwise you'll need to contact customer support about that #how-to-contact-cs . Though iirc there sometimes can be a time delay but I might be misremembering

[hollow oracle]

@stoic reef @cosmic lion

Again

[swift ingot]

it was because i dont have enough viewers… is there any way i can get more to view my stream?

[stoic reef]

Is there anything you're not 1000% sure on? Because one of more things were either totally wrong or inaccurate

[stoic reef]

That's probably the most asked question on twitch for small streamers

Idk ask people you know as a quick temp boost

[swift ingot]

whats a quick temp boost?

[stoic reef]

A quick temporary boost in viewership?

Unless you ask them to come to every stream you do in the future then I guess that's not temporary

[swift ingot]

i look so dumb but how can i ask for that

[stoic reef]

Like just ask people you know to come watch your stream for a few hours it's what I was getting at

[swift ingot]

where can i? (i dont want to look like spam ykwim)

[stoic reef]

How do you normally talk to people you know?

[swift ingot]

you mean relatives?

like friends and family

[stoic reef]

I mean anyone on the Internet or in real life that you talk to semi frequently

[swift ingot]

ill look forward into it

[stoic reef]

Just explain what the whole thing you're doing is and ask them to watch your stream for a few hours or something

[stoic reef]

[slender sable]

Holy shit 2.6 gb is still not enough

I almost deleted everything in my ipad

Should be I delete clash of clans or my ewallet

[bitter ravine]

damn wich one u dont need

[pure nebula]

Morning~

How to get streamer role?

JustDM the modmail

[stoic reef]

mhmm along with proof that you stream at least semi regularly

or idk about the semi regularly part, i forget the requirements off the top of my head but they at least need proof that you stream

[formal sequoia]

hey guys i finally got to the sparkle event, how do i move around? nothing i press seems to work. the only buttons that do anything are the map and toggle walk/run, and the unique controls in settings for the mode dont seem to say anything on movement controls

[stoic reef]

it should just use your movement controls, if you're on pc try wasd and if its not registering, maybe try hitting right alt to switch control scheme from pure keyboard, to keyboard + mouse

if none of that helps then restart your device, the game might have just bugged but the event uses your regular movement controls

[formal sequoia]

im on pc but ill reset the game real quick

[stoic reef]

ok good luck

if that doesnt work let me know if you're using a controller or something like that

[formal sequoia]

i see what happened, when it loaded me in the story bugged and didn't play the two cutscenes after ||getting shot by sparkle||

so it was just freaking out until i reloaded!

[stoic reef]

ah i see, yeah that would break the flow of the quest

[formal sequoia]

thank you so much!!! ive been loving hi3rd

[stoic reef]

np and im glad you like it!

[crystal wraith]

I can't play the game for a day now

getting too many request error, it happened with GI too wtf is going on? I made the accounts so why is it treating me like I robbed someone

[stoic reef]

do you make any alt accounts or something like that?

like rerolling or anything like that? its not against TOS or anything but if you do reroll accounts it can trip up the server like that

[crystal wraith]

no it's actually a new gmail account

it was working fine for nearly a week now I can't login

it did the same with GI I uninstalled GI because of it

[stoic reef]

even if its a new email account, too many account requests (like creating new accounts, changing passwords/etc) can make the server think theres something sus going on and say too many requests. some people can use a VPN to get around that, or just waiting a few hours for it to calm down, but while you try/wait also let customer support know so they can look into it #how-to-contact-cs

its all dependent on IP address or device iirc, so new email/new account doesnt really matter

[crystal wraith]

I'll wait then for tomorrow if it doesn't work then I'll contact cs

and I didn't change nothing with the account it has all the original info

[stoic reef]

wait if nothing changed then why'd you say you made a new gmail account?

[zinc torrent]

my original account is on EU but when i downloaded my mobile its only the SEA how do i change servers?

[bitter ravine]

what client do u use?

hoyoplay?

[zinc torrent]

yeah

i dont see the change server option

[bitter ravine]

hmmm i dont use hoyoplay

iirc the change server is on the home client

not on the game itself

[zinc torrent]

and where is the home clien

[bitter ravine]

hoyoplau

[tranquil dew]

you mean you downloaded sea client on mobile but want eu?

if you're on android you can download the global apk from here #🔌technical-help message

[stoic reef]

mobile doesnt use launchers

[bitter ravine]

but he said hoyoplay

oh my god

i dont read the mobile

imma scram

https://tenor.com/view/anime-chibi-anime-gif-26085159

[stoic reef]

lol its okie, they have the .apk link if they're on android

[meager stirrup]

can we switch account while in game
i couldnt find anything and i have to exit and open the game everytime

[stoic reef]

there isnt a way

have to go back to the login screen to do that

[meager stirrup]

ic thanks

[unreal coral]

Is this the chat room where i can ask how to setting game graphic?

[bitter ravine]

yes

[unreal coral]

Are graphic suppose to look like this??

I set lowest setting, I like that way, but my only problem that brightness

[bitter ravine]

damn flashbang

[unreal coral]

It only happened in part 2 map, the rest is okay.

I think im gonna uninstall 29GB 💀 and install again and see if it still persists

[bitter ravine]

[lunar gust]

yea, could be normal since shadows are off

[unreal coral]

Wait there shadow? asdfghkek
Which specific setting is that? im noob

[lunar gust]

I believe it literally has the word shadow in the setting

[stoic reef]

Oh yeah that level is bright on any setting because of the, ya know, reflective yellow floor

But increasing the shadows should help a little since there will be shadows on it here and there

[gilded birch]

you can but all this does is that it redirects you to the login screen again, which is essentially the same as reopening the game

[meager stirrup]

ahh thanks

[crystal wraith]

I still can't play wtf

[crystal wraith]

still can't login

I'm here

@valid hamlet

[valid hamlet]

one minute

Open "Regedit".

Go to Computer\HKEY_CURRENT_USER\Software folder

Look for the folders with name "Cognosphere" and "miHoYoSDK" and delete them.

try this'

[crystal wraith]

but wont that affect the other hoyo games?

[valid hamlet]

this wont delete full game'

[crystal wraith]

I'm afraid it would make zzz and hsr act up

but I'll try

[valid hamlet]

open Cognosphere folder and delete hi3 releated registry then'

[crystal wraith]

didn't work

[valid hamlet]

btw are you playing SEA server?'

[crystal wraith]

no na

[valid hamlet]

Global'

[crystal wraith]

americas

[valid hamlet]

its global server with america region'

[crystal wraith]

yes

[valid hamlet]

one thing i noticed this time'

SEA server is having some issue'

global was also suppose to face the same but they didnt announce it'

[crystal wraith]

it says europe and american servers

but I picked americas

my old account works

[valid hamlet]

try changing europe'

[crystal wraith]

but I would have to start over

[valid hamlet]

you old america region account will be safe'

[crystal wraith]

ok I'll try now

works

[valid hamlet]

you can continue whenever you want, by selecting america on lgoni screen'

[crystal wraith]

but I don't want to start over

[valid hamlet]

you did try on mobile?'

[crystal wraith]

wait a fooking second it logged in to americas after I switched back

[valid hamlet]

is it working?

[crystal wraith]

yes

I'm afraid to logout and I'm afraid to spend and then get locked out

[valid hamlet]

you always press ESC and exit the game

never logout

[proven flume]

!faq mandown

[stoic reef]

!faq mandown

[grizzled rampart]

HI3 v7.9 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games For HoYoPlay launcher, its \HoYoPlay\games\Honkai Impact 3## game
3. Delete BH3_v7.9.0_eba228e1d6a9.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[noble cove]

Trying to do google play retrieval and this keeps spinning forever

Guess i have to contact cs 💀

[stoic reef]

if you havent already, try restarting your device since its just the google account login window freezing

and if you have restarted, also maybe try switching from wifi to mobile data for the login at least.

but one last thing to keep in mind, if you have played at all, even once since july 2022 then account retreival wont help since thats only for linking old mihoyo accounts to the hoyoverse account system

[noble cove]

The last time i played hi3 was 2021 bruh

[stoic reef]

okay, i didnt know. Just making sure and all that since a lot of people who have only taken a 6 month break or so try to use that

[noble cove]

I tried on another web brower

It worked

[remote maple]

Anybody knows how to fix this? I want to go full screen with 1920 x 1080 resolution to reduce power consumption but my screen is 1440p.

[stoic reef]

Theres two ways to do it, you can install one of the custom launchers in the secoind pin and they can do it in their launcher settings or you can:

Close the game, open registry (WIN+R > regedit > Enter)
Open Computer\HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3
go to GENERAL_DATA_V2_ScreenSettingData and there you can change it to whatever number you want. just note that if you change the graphic settings in the game after doing this you may need to go back into the registry and update it again since it might default to the in game one again

[remote maple]

Thanks, already did the second one

[stoic reef]

oh ok

[lament valve]

what is device lock

[stoic reef]

you set a pass

[lament valve]

oh so it's like 2fa but after being logged in?

idk if anyone familiar with it but ig similar to dungeon fighter online?

[stoic reef]

sort of, doing any of the listed things will require a password at least for the first time on that device

[lament valve]

i see, thank you ^^

[stoic reef]

Np

[remote maple]

Wait so, what happens if I use a proper 1090p monitor should I go back and edit it again?

[stoic reef]

Might not need to, but if the resolution is off the game should auto detect the resolution you want it for the full screen setting

In game that is

[remote maple]

Aight, thanks

[stoic reef]

Np~

[patent knoll]

is there a way to fix this? i tried vpn didnt work

or can i atleast learn the duration left for my "softlock"

[stoic reef]

the duration is unknown, but you can try using a VPN as a workaround that sometimes works but you'll likely need to email customer support #how-to-contact-cs and try again in at least a few hours. but just in case, one thing that i know for sure can cause it is rerolling too many new accounts

but somme people get back in after a few hours, others it takes longer but make sure to report it to customer support

[spiral cedar]

is it normal to not having the switch equipment of sparkle on the right ? I'm on fullscreen 2560x1440 and with i want to make a screenshot , that make a weird thing like this

[stoic reef]

nah, she should have it. but with the screenshot thing, im guessing the built in screenshot thing gives you the image on the right? might need to try restarting your device and if that doesnt fix it i'd report the bug to customer support #how-to-contact-cs

though it could also just be offscreen if the picture on the left is your entire screen

might need to try changing the resolution to something else and then changing it back to fullscreen if its going off screen like that

[spiral cedar]

the screnshot did the same on HSR too , but not other games so...

[stoic reef]

are you using the built in screenshot tool or like windows printscreen or something?

and what resolution is your hi3 set to?

[spiral cedar]

2560x1440 and im using CTRL + SHIFT+ S for get a specifique part of screenshot

rip the ping

but it's like that since 2-3 month

it's was totally fine before

[stoic reef]

hmm i think the game might not actually be set to 2560x1440 because im on 2560x1080 and theres way more room on the team selection screen than yours like this is my screen, yours should have even more room than that. can you try setting it to windowed mode 2560x1440 and see if the change equipment is still clipping off the edge and also take a screenshot?

I suspect that the fullscreen is acting up for that resolution for you and that would explain why sparkles name is literally going off of the edge and why windows screenshot tool is acting funny

because like for instance, the reason sparkles thing isnt showing up is because its above the o in her name and your screen ends on the e in cameo

[spiral cedar]

same bug

[stoic reef]

yeah i'd report that to customer support then

but out of curiosity, how are you taking screenshots that are showing up ok?

[spiral cedar]

when i took a screenshot on the left , that good , im will take a screen shot of rendering accuracy and the 1;2

that fuck up on the right side

[stoic reef]

i gotcha, yeah go ahead and let customer support know since thats clearly a bug with the game

[spiral cedar]

it's was like the game showing off my screen

[patent knoll]

vpn didnt work unfortunately, i already mailed them yesterday and got no response still

[stoic reef]

depending on when yesterday thats normal. they dont work 24x7 and it is the weekend their time, but hopefully they reply soon

[patent knoll]

yep i have no problems with waiting but i've seen some hoyolab forum posts saying they don't provide much help so kinda scared about that

do you know if trying to log in from time to time resets the soft lock duration somehow?

[stoic reef]

theres been some very upset people yeah that have gone back and forth with customer support yeah, part of it is they dont tell them all they have tried, so theres time wasted making sure the person in question has tried things to fix it on their end. im also not sure its a simple switch to flip on their end that just fixes it and all that so while i dont think it'll get resolved by their first reply, they are going to try to help as best they can.

and that i dont know for sure. I think it might, but thats just an assumption on my part since i think that error is caused by too much suspicious activity from your IP, stuff like creating new accounts too fast, switching between a lot of accounts, changing account data frequently, stuff like that. so i think it might reset it but i have no way of knowing for sure. All I know is some captains get back in after a few minutes, others after a few hours, others a few days, some use a VPN to a different country and that fixes it right away and others it doesnt help at all. theres not much of a patter there tbh other than people that reroll a lot of accounts fast get it pretty commonly

[patent knoll]

thx for all the help

[stoic reef]

np and good luck!

[jovial bough]

am i wrong or the new option device lock was alredy a thing before the update the only difference is that now if i dun set a pass is not automatic ?

[cosmic lion]

the game always lock your stuff for a new login on a new device but is unlock on a couple of days with the default method,
with the device lock:

• the "rare" items will need the password to use them on a new device
• with the password you can immediately unlock the device
• there is an option to disable it in case you forget the password, but you have to wait 3 days since you click the option

so in short the lock of items is still automatic, is the unlock that is not once you enable the device lock

[jovial bough]

so if i forgot the password i just have to wait 3 days and do nothing ?

i mean where is that option

[gentle sage]

is anyone familiar with this issue?

[cosmic lion]

yeah kinda, is almost the same as before, just that instead of the "countdown" starting with the first login on the new device, is after you press the button
and is on the device lock menu the option

[odd wedge]

#🔌technical-help message

Use VPN for 10041

[cosmic lion]

Lol