🔌technical-help

[worldly cipher]

Ah nope the blue color

As for my KB it's white since I do have a hard time seeing the letters when it's blue and as for the mouse .... RGB

[stoic reef]

story questions go in #📚honkai-lore if thats a story question, otherwise idk what you mean by "leave",

if you mean in the story, then probably not?

[worldly cipher]

Anyway off to work cy@

[stoic reef]

eww light mode keyboard

[worldly cipher]

https://tenor.com/view/slap-freya-ishtar-danmachi-anime-gif-19263347

[stoic reef]

booli

[upper parcel]

If you meant whether she alr had a banner, no, she'll come out next patch

[marble estuary]

I did thanks

[reef seal]

how do i check my account join date?

[stoic reef]

is this for your old account or your new one?

[reef seal]

the accidentally created hyv acc one

new

[stoic reef]

you cant look that up then, the login emblem in the ai chan phone isnt avaiable before level 60 iirc, you'll have to try and remember when you accidentally made it

[reef seal]

[stoic reef]

er sorry, 60 days, i think minimum level is 30 too

i mean that menu is for claiming like 300 day login rewards and stuff so theres no reason for it to be available right away. but the account ownership form is full of questions that you cant really look up because a hacker could easily look it up too. So just make your best guess

[reef seal]

The best i could get is this mail

[stoic reef]

wow that is an old accidental account

[reef seal]

yeah 🏃‍♂️

my guess was that i'm trying this exact same thing during the mihoyo pass change and thats when this was accidentally created

[stoic reef]

maybe, except the forced switchover from mihoyo accounts to hoyoverse accounts was july 2022, so you linked that like 10 months earlier, if i had to guess if you played genshin around launch you might have accidentally made that with your genshins hoyoverse account

[reef seal]

what the

fair theory

[stoic reef]

but that mail is better than nothing i guess

[reef seal]

sent my reply report

some details are not very accurate but that's the best i can do when i literally couldn't access the relevant informations

hopefully it's enough to show that it's my acc

[stoic reef]

hopefully yeah, if it gets rejected you can always ask for a new form and try again

[polar owl]

Help, it keeps looping 😭

[wary moth]

Does progress not save in between diff servers? My friend who's a returnee recently logged in her old acc and switched to EU but doesn't have her chars there but when i accidentally did it once i still had everything

[cosmic lion]

follow all the steps, if you accidently go back before finish them it will loop
if you still have the issue after that, restart the game and try again the steps (if you are on android/pc you can try to clear the cache too, you can find the steps here #🔌technical-help message)

[polar owl]

I restarted and it worked, tysm

[cosmic lion]

no, the "savedata" is unique for each server and cant be transfer between them

[wary moth]

Ahh I see ty

[tired stratus]

sorry I took so long my wifi is slow and goes off randomly. same with my pc too.

[cosmic lion]

okay that means the download is getting corrupted so it need to download the file again
at least for HI3 you can manually download the file with the links here: #🔌technical-help message
you can try to use a mirror one instead of the HYV one, and use a download manager like motrix so there is less chances of the file getting corrupted

but for other games you will need to see if they upload the files too on their discord, mostly for SR only, GI and recently ZZZ have a new download method and should download better the game files
or if you want you can try collapse launcher #🔌technical-help message

[tired stratus]

that's my problem, I figured I could delete the supposedly corrupted files and redownload afresh but when i asked what the name of the files related to the update were there was no response. It's not like it doesnt download but it keeps on failing to verify.

[cosmic lion]

depending of the game and "update mode" the file can be different, most of the time, like with HI3, the files will have a ".7z_tmp", you can delete those ones and try again
if SR didn't change anything you should find it on the "Star rail games" folder, for GI and ZZZ i don't remember exactly the folder because now is on another path
but still, check if on their discord they have a "manual install" and you should find the instrucctions and/or the names of the files on the links

[opal spire]

anybody know how to fix this?

[stoic reef]

That means your download got corrupted, i'd try following these steps but try a different mirror than the hoyoverse one

!faq mandown

[grizzled rampart]

HI3 v7.8 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games For HoYoPlay launcher, its \HoYoPlay\games\Honkai Impact 3## game
3. Delete BH3_v7.8.0_59f13f76488e.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[opal spire]

okay thank you !!

[eager atlas]

guys i can't open my honkai impact because say to many request

[stoic reef]

For that theres not really a guaranteed fix but you can try things like use a VPN (if you dont have one theres a couple of free ones in this pin #🔌technical-help message that are safe and work good for honkai)

if that doesnt work then try waiting a few hours and try again, if it still doesnt work then you'll have to contact customer support #how-to-contact-cs

[eager atlas]

thanks miss have a good night!

but sadly i already tried vpn and waiting

[stoic reef]

oh and if you've been playing on a cloud gaming service, or rerolling lots of new accounts, thats probably why it gave that error to be honest.
And aww okie I guess then if you havent done so yet please contact customer support and hopefully they'll get back to you soon

[gray pawn]

Do i have to delete my Hi3rd so that i can install it to hoyoplay or is there anyother method? Cause if i install hoyoplay in the hi3rd launcher it'll clash with the already installed hoyoplay corrupting the files of Honkai Star Rail and Genshin. I knoe this cause i did the same thing with star rail when my hoyoplay was already installed through genshin

[placid vigil]

How to get unbanned from HSR server discord

[gray pawn]

Nvm i found a solution theres a "find games" below the "get game" which then u can manulaly select the already installed game and link it to your hoyoplay thus not needing to delete the game

[bitter ravine]

ask mods from there

and why r u banned lmao

[placid vigil]

how when I'm banned and unable to access server

[bitter ravine]

make a new acc

[stoic reef]

unless you were kicked from the server you still should be able to do contact mods

[gritty pulsar]

I don't completed the story of old langqiu yet but now new update drop and idk how to continue playing that cuz the story it update is like too far away?
how can i replay the story that i miss?

[stoic reef]

well none of it is truely replayable, but you can go to attack and click on the big story menu and then on the left side select this to make your main story go back to the previous chapters

so you can play unfinished story missions in there

(ignore the red circle around bitterness for a sleepwalker, thats chapter 3EX which is a bridge of sorts between chapters 3 and 4)

[gritty pulsar]

so it just gone?

[stoic reef]

no no not gone, you said you didnt finish the story in there right? like you still have more missions to do?

[gritty pulsar]

yes im at the library part when they met lantern
has little time to play story and then it update and idk how to continue playing it

[stoic reef]

if you click on what i said (the big story button in attack, and then change it to tides of a time gone by in my second picture) it'll change the "active" openworld back to where you were at and you can continue to do missions and stuff

what i meant by not replayable i meant that you cant redo stuff you've already done, like you cant restart part 2 chapter 1 for instance

[gritty pulsar]

yeah i see it
thx you very much for the help

[stoic reef]

np!

[kindred igloo]

if i want to play on different servers do i need to keep redownloading resources for each serv?

[cosmic lion]

Only the glb client have the option for 2 servers (NA y EU server) and use the same files, for any other you need to download their respective client

[warm steeple]

My launcher dissapeared

[fringe crane]

try searching via start otherwise reinstall the launcher

launcher should be able to recognise your in-game files

[prisma kernel]

anyone having problems with epic game store? I have all my hoyo games on it, but HI 3 the overlay isn't working so I can't spend on the game, I already tried to reinstall epic 2 times, windows 1 time, and honkai 4 times, it never loads 😦 works fine on genshin/hsr I can't figure the problem

[cosmic lion]

Epic have many issues with his overlay and can happen to any game without any apparent reason
you can try checking if any other overlay could be causing the issue, run the epic launcher as admin, delete the epic overlay so the launcher will reinstall it.

And just in case, remember that HYV release a new top-up site some months ago, here you can find the links for HI3

• HI3 GLB Top-up
• HI3 SEA Top-up

[prisma kernel]

Sadly in Brazil honkai impact is the only hoyo game with no support for our payment methods which is why I was relying on epic 😦 my windows is a fresh install from today, I already disabled Nvidia overlay, I'll try deleting the overlay and see if that helps ty

[rigid mason]

Anybody else plays on android having this problem? Couldnt open the game today after abyss opened, but earlier it was working just fine

It just instantly crashes 😦

[stoic reef]

first try restarting your phone and if its still crashing then try clearing the cache (settings > apps > hi3 > clear cache, NOT data) and then see if that helps. if it still doesnt fix it then when is it crashing? when you open the game or when you go into abyss or something

[wraith grail]

how do i delete the previous launcher?

[stoic reef]

go to the honkai installation folder, and open uninstall.exe to uninstall it, if you linked your old installation to the hoyoplay launcher then make sure that delete game resources is unchecked when uninstalling it

[wraith grail]

ok ty

[rugged lake]

is "a beasts limits" bugged

i got the 40 beasts, and hte quest points me to the lab but nothing

unless it needs 40 beasts AFTER the quest became active?

[stoic reef]

its 40 legendary beasts if you're talking about the post main story quest for the farming event

but 40 legendaries in total, it doesnt count non legendaries

[rugged lake]

im pretty sure i got 40

since i compelted the book obecjtvie itself

not the quest

... wait nvm

the book is 20

[elder plume]

Hey guys, anyone knows how to make the mouse cursor disappear when you use your ultimate in combat? I play with a controller and I can make it disappear if I change the settings to just mouse but then I can't rotate the camera while in battle nor move the cursor outside of battle (when navigating the menu). It's kind of annoying cuz it appears right in the middle of the screen when I ult

[gilded birch]

i don’t believe that there’s a setting for that anywhere

although if you really find that annoying, you could use obs to capture the game and uncheck the ‘capture mouse cursor’ option and play through the obs preview

[elder plume]

Thank you for taking the time to answer the question. It's weird because I see people's videos playing and I don't see it happening to them but I guess It's because of the software the use to capture the game or something, idk

[bitter ravine]

bandicam do have that feature

[gilded birch]

id recommend obs rather than bandicam though; it’s completely free and has way more customization features

[cosmic plume]

Translation error FR :
Ce sont principalement vous amies "vos amies".

where do you report translation error btw not sure if its in #🔌technical-help

[cosmic lion]

You can do it on #🐛bug-report and/or report it to cs in-game #how-to-contact-cs

[narrow fulcrum]

can i run honkai impact and hsr with dual gpus? do they work or does only one gpu get utilized?

[stoic reef]

I honestly dont know if anyones tested that

it should in theory use both if windows pipes gpu requests evenly but i guess it depends on the program

[narrow fulcrum]

if anyone has tested hi3 and/or hsr, please give me a ping!

[gilded birch]

if both GPUs are connected to your computer, I believe that you can force windows to use one GPU over the other in windows' settings (although I'm not sure if the game will override this setting)

you can navigate here by going to settings > system > display > graphics

[lavish basalt]

am i allowed to delete all other files before extracing this for the cn cg's

[stoic reef]

it'll be better to replace them while unzipping so just leave it as is

[lavish basalt]

i tried to do it, it said access denied for 707 replacements

[stoic reef]

you'll need to run 7 zip as administrator then

[lavish basalt]

how do i do that

also if i like update/run the game, it wont auto "fix" the folder?

and delete all teh things im adding?

[stoic reef]

but theres more cg files than there is in the 7 zip archive so thats why you shouldnt delete them

to run as admin just right click the 7zip icon and click run as administrator

only if the old cg's get updated in some way

[lavish basalt]

i will try this in a moment

[stoic reef]

ok, let me know if after its fully replaced everything if it redownloads or just doesnt work in game

if it doesnt work i dont think theres anything to fix it but we'll see

I think they recently started encrypting the cg files so some of these might not work but we'll see

[lavish basalt]

i dont see the option to run as administrator

[stoic reef]

open your start menu and type 7-zip and right click the icon in your start menu and click run as administrator

[lavish basalt]

got this opened

do i find the cg folder within 7zip

[stoic reef]

mhmm have to find it from inside 7zip

[lavish basalt]

i think it extraced in the 7 zip

but now im looking in files and the date modified is still the same

so im not sure if it actaulyl applied

i took out the CN_GLB file, do i launch the game?

also really weird why it says april 2024

[stoic reef]

iirc it only added the cg's with subtitles, which those ones do not have subtitles

[lavish basalt]

i started playing the game for the first time in september

[stoic reef]

the date modified isnt when you downloaded the file, its when the file itself last had an update

[lavish basalt]

i should take out the CN_GLB file now right

and try launching the game?

[stoic reef]

yeah you can and launch the game

basically all you're doing is replacing your existing game files with the corresponding CN cg's that were renamed to be the same as the global CG's

[lavish basalt]

where can i go to quickly check if its working

[stoic reef]

if you click your profile theres a replay cg button

lets you replay any cg you've unlocked

[lavish basalt]

are the subtitles supposed to change too

yea right? because they got the files from cn server

[stoic reef]

is the audio in CN but the subtitles in EN?

[lavish basalt]

audio and subtitles are both in cn now

was that supposed to happen

[stoic reef]

ok yup it worked

yes the cn subtitles are hard coded into the video itself for the CN videos

[lavish basalt]

makes sense

good to know that it still works, thanks

[stoic reef]

np :3

as a note, part 2 cg's have a cn audio option with whatever language you have for the game as the subtitles

[lavish basalt]

yeah, those ones have en subs and cn voices

[stoic reef]

mhmm, all cg's going forward will be like that

[inner rampart]

hii i need help my hi3 keeps having trouble connection wise

been trying to fix this for 2 days now and nothing works

[bitter ravine]

that is storage problem

check your app permesion on settings and your storage

[inner rampart]

my storage is okay

[bitter ravine]

app permision

[inner rampart]

where do i see that and how do i fix it? sorry im pretty bad at computer stuff

[stoic reef]

10030 issues are always connection related

[bitter ravine]

da hek

[stoic reef]

can you go back to that error message and click check details and send a screenshot of that?

[inner rampart]

my house internet is pretty bad but its been fine for years and ive had connection problems before that i easily fixed

[stoic reef]

well technically its 99.9% connection related, sometimes it is in fact storage lol

[bitter ravine]

so !faq mandown here ig

[inner rampart]

i guess it really is a connection problem..

[stoic reef]

yea, try these steps

[stoic reef]

!faq mandown

[grizzled rampart]

HI3 v7.8 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games For HoYoPlay launcher, its \HoYoPlay\games\Honkai Impact 3## game
3. Delete BH3_v7.8.0_59f13f76488e.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[inner rampart]

i can log on the game if i get lucky but if i click on anything it keeps popping up the loading circle thing

thank you let me try that

[stoic reef]

wait a second, just to clarify, you're trying to update your game to 7.8 right?

or is that when trying to log in

[inner rampart]

oh no its updated

sometimes it lets me log on normally but if i for example want to claim coins it just spins and doesnt comnect

[stoic reef]

ah then yeah try everything in this pin, if its something you can fix, the stuff in here will fix it #🔌technical-help message

[bitter ravine]

have u try vpn?

oh yeah we have pins for that

[inner rampart]

nope dk how to set it up even

[odd wedge]

In that case, try Cloudflare WARP. Just install and run
https://1.1.1.1/

[inner rampart]

would reinstalling the game help in any way

[odd wedge]

Not really, since it's a connection issue.

[inner rampart]

ah okay thank you

ill try vpn if not ill just get it on my phone again

[odd wedge]

[inner rampart]

i tried cloudlfare warp and it worked and was super easy thank u so much

[manic sluice]

Any of you play on pc using a Bluetooth controller? If so, what controller. Thanks

[tranquil dew]

playstation 4 controller
works really well

[cloud pulsar]

hi guys im new here.
i tried google but no luck
anyone know how to unbind honkai impact 3rd account in my hoyoverse account?
i accidentally created a new game lvl 1 in my hoyoverse account and now im not able to bind my old account into it

this happend my years ago after genshin was out

its been 4 years and i still cant find any solution

[cosmic lion]

The only ones that can help you with that is CS, tell them your issue via email #how-to-contact-cs

[cloud pulsar]

which one should i contact?
my account is on the trandition chinese server

[cosmic lion]

At least on the hi3 site say you have to contact [e-mail] but you can still ask to the other CS if they still can help you

[forest stream]

Why this or the other massage that said there is potential risk and I need to do verify happening? I just want to change my mail

[stoic reef]

Usually that means the server is thinking there's usual activity at your network location like for instance to many account change requests for instance and for safety is preventing stuff for a bit. I'd email customer support about it #how-to-contact-cs and while you wait on then to reply I'd wait at least a few hours before trying it again

[forest stream]

Okay thank you

[stoic reef]

[cosmic lion]

[tired stratus]

Hey, it's me again. Hsr help sucks like crazy. So I need help. Now that I've downloaded the update files through Chrome. What voice packs am I meant to download and what am I.meant to do with the part 1-7 voices?

Not even the person who uploaded the message containing the links for the downloads responded to my queries

At least I can hope to receive a kind of answer here.

[stoic reef]

are you updating or installing from the beginning?

[tired stratus]

I'm updating!

[stoic reef]

then ignore that whole section you screenshotted, thats not the 2.5 to 2.6 update

just do the first section thats labled 2.5 to 2.6

[tired stratus]

Oh ty

[stoic reef]

np

[tired stratus]

Hi3 tech help best

https://tenor.com/view/kittew-gif-23901607

[stoic reef]

tbh we shouldnt be helping with HSR issues but I looked and probably the reason no one answered is because the people active in there at the moment probably didnt know, and you didnt ping the owner of that pinned message over it and for your questions today you waited less than 20 minutes before coming over here. i'd recommend next time since they only have a general help channel for every kind of question gameplay or technical that you ask, if no one replies ask again after a bit. You just gotta wait for someone to be in there that can answer your question

at least for your messages today that is. but i'd recommend being patient and just asking again after some time if no one being active in there knows the answer to your question at the moment you ask it

[tired stratus]

I did dm the owner of the pinned message tho. And I've been at this for the past week. But I'll try to wait longer.

[stoic reef]

Sorry, I only saw the one mesage a few days ago and the few today, but I will say a lot of people dont accept DM's from strangers so its better to ping people in the help channel

Especially when the person who made the message you dm'd has in their bio "Dont DM me"

[tired stratus]

Ah okay.
If I remember correctly when I tried asking for help there one time I was told I was being "too needy"

[stoic reef]

well screw whoever that was lol, but yeah the reason the person never replied to your DM is because their bio says to not DM them so they probably ignored it

[tired stratus]

I see.

Well sorry if I'm keeping u awake.

I'm just a night owl.

[stoic reef]

If i was trying to go to bed I wouldn't be in discord lol my days just starting

[tired stratus]

Same it's 3:45am

But I've been awake since 10:00am

Yesterday

[stoic reef]

You should get some sleep

[tired stratus]

[lunar gust]

10:49 for me rn

[tired stratus]

[lunar gust]

am not pm

[stoic reef]

Day walker

[fossil terrace]

been using cloudflares warp app to get around loading screen issues

ive noticed they changed smth about some sort of subscription model?

checking the first option means im opting out of all that bs right?

aka, just using the app to use their dns
which should mean i can leave it on permanently, when playing

i found the faq lol ~

[gilded birch]

idk if you now know this, but it’s just warp+ that’s paid; normal warp and dns (the first option) after both free services

(warp+ has always been in the mobile app like that btw)

[thin rune]

Idk why, this game loading the screen kinda crazy now

Turn off and turn on wifi so tired, F it
Its region issue?

[stoic reef]

no, just connection issue, it causes menu issues, yellow loading circle etc. if the issue is something you can fix i'd recommend trying everything in this pin #🔌technical-help message

[wanton rampart]

I went onto my trusted device and this is what it says. (In relation to the too many req issue when logging in) can smdby helpppp

[stoic reef]

changing your email wont help with the too many requests issue, but thats because the server is detecting unusual activity from your network location so its preventing account actions like that. best bet is to email customer support #how-to-contact-cs and while you're waiting on them, wait at least a few hours before trying to log into the game again

[wanton rampart]

I was just trying to change the email to check if the too many req issue was gone. (Wasn’t rlly trying to change) But before it said too many req now it says that. Also it’s been going on for quite a while (15 days)

[stoic reef]

then yeah contact customer support and let them check it on their end, assuming you're not doing things like rerolling tons of accounts or using a non-official cloud gaming service or something like that their server might be registering a false positive

[wanton rampart]

I was usin a cloud when i first tried to log back in(geforce)😰.

But not anymore

[stoic reef]

I gotcha, still it'll be best to explain it to customer support and let them sort it out on their end

[wanton rampart]

Alright

[stoic reef]

everyone here is just regular captains like you and theres not really anything you can do on your end to fix it so just gotta let the official support do it

[compact plover]

Stuck on download, Help

[stoic reef]

for that close the game and then restart your device, if it keeps acting up try the stuff in this pin like a VPN to fix connection issues #🔌technical-help message

[compact plover]

Already did that

Guess I'll try VPN

[stoic reef]

if a VPN doesnt fix it either, dont forget to try the other stuff like restarting your router or using a different network connection. if none of that helps might need to try asking customer support #how-to-contact-cs or calling your ISP

[compact plover]

Ahh it seems my network provider is down RN

Upload speeds looks fine but download is sloooooow

2mbps down/180mbps upload

[stoic reef]

ah yeah thats probably it then

[compact plover]

Its fixed now

thanks for the info tho

[stoic reef]

[compact plover]

will try VPN next time I face any issue

[tranquil dew]

geforce now is official cloud partner tho so it should be fine (although honkai impact 3rd isn't available there)

[past atlas]

Since moving to the launcher the game has become extremely laggy on pc, is this common thing?

[stoic reef]

the hoyoplay launcher? it shouldnt the launcher doesnt change the contents of the game files at all. I'd recommend first restarting your pc, then if that doesnt help to make sure your graphics drivers are up to date, and if that doesnt help then run the repair at the launcher and repair assets with the red repair button at the login screen. if none of that helps and the lag is mostly with the menu then thats a connection issue, try the stuff in this pin #🔌technical-help message

[past atlas]

ok ty!

[reef seal]

oh my god are you serious

all this effort and i actually linked it to the retrieval

for the login to create another acc

how is that even possible

[stoic reef]

is it the right server in game?

the only way for the login to make a new login is if there was no hi3 account linked to it

[reef seal]

I already went thru the linking process and just assumed that that's that

doing the captcha and all that

it probably failed for

some reason but there was really no telling

honestly might as well use another email at this point

[stoic reef]

yeah that would be easiset

just make sure it doesnt give an error and says confirmation before you try to log into the game itself

[feral swallow]

Hii, so a long time ago i made an account with my main email that i use for all my other hoyo games, but ive since abandoned that account and made one with a different email. Is there anyway i can use my main email with my new account?

[cosmic lion]

If you still have access to the old account, you can change the email on the account site (account.hoyoverse.com), that way the email is not link to any HYV account and you can link it to your new one.
Keep in mind: what you will do on that process is changing the HYV email, so will affect all the games link to that account.
If what you want is like "merging" HYV accounts, unfortunately that is not possible

[dull tapir]

I'm having a problem where in story missions whenever the screen goes black and characters talk. I don't have any subtitles on the black screens. I still have subtitles everywhere else. Is there a way to fix that?

[stoic reef]

are you on mobile or pc?

[dull tapir]

PC

[stoic reef]

first try repairing your game by doing the red repair button at the login screen and if that doesnt work try clearing your cache with the below steps (please note that this will default your settings so if you have anything special going on keybind wise or graphics settings maybe take a picture first)

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[stoic reef]

and if none of that works after you've restarted your pc then it might be a bug with the game itself so i'd contact customer support and report it #how-to-contact-cs and in the meantime you can find the story dialogue in the lore channel pins, someone there has uploaded the whole story of just dialogue no gameplay so you should be able to find the conversation you're missing while CS takes a look at it

[dull tapir]

Yea, I already restarted, cleared the cache and reinstalled. I'll reach out to customer support

Thanks

[stoic reef]

ah i see, didnt know you had did all that already, then yeah report it to customer support is the only thing left

[oblique igloo]

How do I get my game from the old launcher to hoyolab?

I tried searching auto didn't work

And I tried manually idk wht to do ;-;

[stoic reef]

when manually searching make sure to go to your old games installation location and go to the games folder (where bh3.exe is) and select that one

[oblique igloo]

Oh

Ok

[stoic reef]

the default install location is c:\program files\honkai impact 3\games\

but it sometimes doesnt pick it up if you are using an old version of the old launcher or a custom one so if it after selecting the games folder doesnt find it let me know

[oblique igloo]

Is it not this one?

[stoic reef]

thats the right folder, just make sure that the bh3_data folder is not selected since it wont detect it if you tell it to look in the bh3_data folder

[oblique igloo]

So wht I select?

[stoic reef]

nothing, just be in the games folder and click select in the bottom right corner

[oblique igloo]

Doesn't work

[stoic reef]

doesnt let you select it or the launcher says it couldnt detect the game?

[oblique igloo]

It say no local games found

[stoic reef]

ah i see, how did you have the old game installed, with the launcher?

or with a custom launcher

[oblique igloo]

Manually and connect with old launcher

U taught me how to do it ;-;

[stoic reef]

i dont remember every conversation that i have in here sorry
but thats probably why, its looking for a config file. what you can do is start the download, pause it after a few seconds and close the hoyoplay launcher (make sure its closed in the task manager) and then copy the everything in the games folder of your old installation into the hoyoplay\games\honkai impact folder

[oblique igloo]

F

F-

[stoic reef]

and make sure that this config.ini file is in the games folder with bh3.exe

[oblique igloo]

I don't have enough storage to do that...

[stoic reef]

or if you dont want to copy, you could try moving this config file into your old isntallation games folder where bh3.exe is

and see if it detects it then. the launcher is essentially looking for this config file. but if it still doesnt work you can cut instead of copy to not have duplicates of the data on your computer

[oblique igloo]

Ok

[stoic reef]

er wait before you copy this config file into your games folder, make sure to delete the stuff after uapc= on the last line

[oblique igloo]

No rn I can't even start the download for a few second since no storage

[stoic reef]

then try this and dont forget to edit the config file

[oblique igloo]

There is no file end with uapc= in games/bh3

[stoic reef]

open the config.ini file i sent in here

and delete the stuff after uapc= on the last line

[oblique igloo]

Oh

In the config file u send

I thought u mean in my folder

[stoic reef]

lol its okie I could have been more clear

[oblique igloo]

Everything after uapc=?

[stoic reef]

yes,

[oblique igloo]

This correct?

[oblique igloo]

Done now I just copy into games file?

Wait do I delete the old config?

[stoic reef]

yes replace the old config.ini with the hoyoplay launcher one

[oblique igloo]

Ok now i open hoyolab and search like earlier?

[stoic reef]

before that make sure that you dont have the config.ini file open in notepad and dont have the old launcher open

but after that yes try that

[oblique igloo]

It still doesn't work

[stoic reef]

did you do auto search or manual search?

[oblique igloo]

Manual

I click manual and click games folder

[stoic reef]

try going up one folder to the honkai impact 3 sea folder

[oblique igloo]

Above honkai impact sea folder is my other game folder

[stoic reef]

sorry, i meant this folder

select that one

[oblique igloo]

U meant select honkai impact 3 sea folder to search game?

[stoic reef]

yes in the manual search

[oblique igloo]

Still doesn't work

[stoic reef]

what does the config.ini file in the launcher folder say, the honkai impact 3 sea folder. or is there a config.ini file in there?

[oblique igloo]

Because earlier it told me there aa new launcher and can connect to hoyolab I click go now my old launcher is gone 🙂

[oblique igloo]

This the config folder rn

[stoic reef]

nono not the one in teh honkai impact 3 sea\games folder.
the one in the honkai impact 3 sea\folder. there should be one in there

[oblique igloo]

Oh wait

There no honkai impact 3 sea/ folder

Or u meant this one?

[stoic reef]

you are in that folder in the screenshot. is there a config.ini file in there?

yes i meant that one

[oblique igloo]

Ok now wht?

here wht it say

[launcher]
game_install_path=D:/Honkai Impact 3 sea/Games
cps=
channel=1
sub_channel=1
game_dynamic_bg_name=202703322ed4374cde84c27e01a0217a_4678565045554050966.png
game_dynamic_bg_md5=3f9c94f52cba51b574a5e1f82c1ea1c1
pkg_size_info=header
game_start_name=BH3.exe
en-us_proto_version=3.0
switch_416=false
downloader_id=QT
download_flag=0
download_transaction_no=d6878b8838be4e7fb3655f95628c4766
task_start_posted=true
task_finish_posted=true
is_first_exit=false
exit_type=2
download_function=normal

[update]
update_bg_name=827ceda690221362a7f9ec94f587e393_5157197641911229478.png

[stoic reef]

yeah that config file is weird. try deleting everything after sub_channel=1 line, so the game_dynamic lines and below. if that doesnt work to have it find the old installation you may need to run the uninstaller to uninstall that installation, and in the hoyoplay when selecting get game you can change the installation path to be the same that you used to have it so in D:\honkai impact 3 sea\ folder (might need to recreate the folder) so that way you wont use up any more hard drive space than you already are

[oblique igloo]

Delete all this?

Man it's said it can detect the game I thought it would be fast and now I can't even play it because old launcher is gone 😭

[stoic reef]

Yeah all that

I mean it'll have happened sooner or later, with all the other games they've forced the hoyo play switch eventually so you would have had to go through this sooner or later unfortunately. But the main issue is the launcher wasn't designed in mind to find non standard installations like yours so it has issues sometimes with that

[oblique igloo]

@stoic reef u there?

[stoic reef]

Is my discord bugging out? I replied to you already

[oblique igloo]

Nah it's mine bugging out

Now I just tried manually clicking games files again?

[stoic reef]

I gotcha. But after you do what I said try doing the manual find for both the games folder and the launcher folder and see what happens. Again make sure that the old launcher is closed and you have any config.in note pads closed

[oblique igloo]

Ok

F- there still nothing

Is this all the easy method? Is the only way now is the copy and paste?

[stoic reef]

Then yeah looks like you'll need to run the uninstall.exe in the honkai impact 3 sea folder to delete all of that, and then make a folder called hi3 or something on your D drive and then when you click get game in hoyo play make sure to change the installation folder to your D:\hi3 or what have you. Won't use up any more space then you currently are using

Or if you don't want to redownload anything you'll need to start the hoyo play download, pause it and close the launcher and cut \paste everything in the games folder over, and reopen the launcher

[oblique igloo]

I can't start the hoyolab download not enough storage 😔

Is there a way to get back the old launcher?

If not then imma just play on mobile or smth ig

[stoic reef]

You can use a custom launcher from the first pin, those won't force you to switch to hoyoplay

The smallest in size one is the better hi3 launcher

[oblique igloo]

Fk this Imma just play on mobile from now

[stoic reef]

Ok, sorry about that

[oblique igloo]

No it's fine it's not your fault it's the stupid launcher fault

I am also annoyed that hoyolab launcher for hi3 come out like 5min after I finish downloading using old launcher

[stoic reef]

Thats fair

[cosmic lion]

[stoic reef]

[cosmic lion]

Just in case for future issues, made them check the launcher is on the correct client, before clicking the find game

[stoic reef]

Oh yeah i totally forgot about that

thank you

[stoic reef]

just in case if you havent deleted everything yet, please make sure the hoyo play launcher is set to the right server, it should be set to the southeast asia server

[oblique igloo]

Ahaha I already deleted everything 🙂

[stoic reef]

I gotcha

[stoic reef]

Hello~ So everyone in here are fellow captains, none of the devs are in here but I'll try to ease your fears as best I can. It does sound like your account is hacked, and the hacker had to have gained access to your email to do it (to change the email linked to your hoyoverse account) so please as soon as possible, change the password to your email and log it out of all devices. If you have any other hoyoverse games linked to that same email those should be affected too.
But for your hi3 account itself, they hopefully have not had enough time to delete anything if they wanted to since when you use a new device to log into the game you cannot delete any of the equipment for at least 7 days of regular use, but usually people do not delete the gear in an account since that is where all the value is.
Going to customer support is the right thing to do, they are the only ones able to handle account recovery issues like yours, the account retrieval button at the login screen cant help since that button is only used for linking old mihoyo accounts to hoyoverse accounts, this is only useful if you have not logged into the game even once since July 2022.

As far as being worried that you wont get it back since you never topped up, or linked a phone number or nickname that wont affect the account recovery process in the slightest. The form they send you does ask for top up history and stuff, but the only purpose for that is to compare it to your account logs, its history so all they're wanting to do is verify you are the original owner of the account so all they are doing is making sure you are telling the truth. If you never once topped up then just say that and that will be correct. All you need to do is wait on customer support (dont spam them with new messages) and answer all the questions they ask you as correctly as you can and you should get your account back

[bitter ravine]

[odd wedge]

i beg you to help me
i didn't know what happend but i cant open my main account

few people say it got hacked and i thought so since i see it online when i use my second account
but now the account not active for 3 days and i got so worried if i cant get it back or the stigma and weapon got deleted
i already send message from in game cs 3 times since i forget to add screenshot on the first and second message

i'm so worried if i can't get back my main since i never top up, forget to add phone number and not link nick name yet

please tell me if i can get it back or not as soon as possible

i love this game so much... like... really, i not play other game
when i have free time i just play HI3 or watching funny video
well... i play other mihoyo game for while and then back to HI3 again```

Deleted cuz images include personal information.

[odd wedge]

@night cobalt please do what Luna said, and provide your screenshots to CS. Be mindful of what you share and where~

[stoic reef]

Thank you

[night cobalt]

thanks guys! i really really REALLY glad to know that!
and the cs just reply me and that was right, there an email thats not mine attach to it
now, what should i do? click the complete info?

[stoic reef]

If they asked you to complete a form then yes do that

Basically from here on out just do what they ask you and try to be as accurate as possible when providing them with your info

[odd wedge]

Email ending with .ru? 😭

[night cobalt]

what if they reply when i sleep?

[west nacelle]

What is that?

Ah Russian email as expected

[night cobalt]

ahh... you see the pict i send at honkai chat id right?

[west nacelle]

Yep that Russian domain email just like i said before

[stoic reef]

Then you can reply when you wake up. They're not going to cancel your ticket because you didn't reply fast enough or anything

[night cobalt]

umm... luna say that i didn't need [invoice top up] to get my account back
so... i didn't need to worried anymore?

[night cobalt]

ahh! so i can sleep now?
it's 5:42 pm but i need sleep now since... i not sleep for last 3 days

[odd wedge]

no sleep gang 🗣️

[west nacelle]

As long as the requirements fulfilled yeah you don't need to worry

[stoic reef]

Yes sleep. The whole process usually takes a few days or more

Go sleep you'll get your account back

[stoic reef]

You sleep too

[night cobalt]

okyay~ lunar~ thanks for helping me~
but... i just remember that my friends's dad just r.i.p
and i need go to his place
so... sleep after that

[stoic reef]

Ok sleep after that

[odd wedge]

I have an exam tomorrow aaaaa

[stoic reef]

ok well sleep when you can pls I dont want senpai getting sick

[odd wedge]

It's okay I won't die from this

My longest record is ~64 hours (not proud of it)

[stoic reef]

At least you're not proud of it, thats more cause for concern lol

[odd wedge]

Oh a nosebleed, that's not good.

[odd wedge]

I take it back, I'm going to die.

* for legal reasons me dying was a joke.

[stoic reef]

*sends you help

[unkempt vale]

honkai is a 64 bit application, right?
I would assume so...

(for android I mean)

[stoic reef]

yeah its 64 bit

had an issue a year or two (probably 2) ago when it switched from 32 bit to 64 bit and it stopped working on older android models that otherwise had enough specs to run the game

[unkempt vale]

https://tenor.com/view/pay-respects-press-f-call-of-duty-respect-press-x-gif-22309724

[unkempt vale]

yeah, thanks
it really shouldnt be that hard to speed up an application, right

I dont think there's any difference between running on a nemulator or through the launcher

[stoic reef]

it'll be slower no matter what on an emulator tbh. depending on the emulator and your computers hardware it might not be noticable, but the fact that it has to pipe the android game graphics to the emulator, who then translates that to stuff windows recognizes and then sends it to windows slows down the process. its just an extra layer of middle man if that makes sense

how noticable it is depends on a few things but it'll be slower overall, but on the other hand the pc version is less optimized than the android version so theres that too

[unkempt vale]

Interestingly, I did some research and found mihoyo had a thing with an emulator that allowed you to do a no UI setting:
https://mumu.163.com/20190904/25905_831143.html

But that was five years ago

[stoic reef]

Might have been when they had an official emulator partner before\right as they got the PC client

[worldly cipher]

What should be a good 3rd party cooler for a 5600X? I did pick the 5600 but saw a shop that sells the 5600X like $10 (might as well get it cuz it's only $10 more) more and upon researching the stock cooler is good but when it comes to noises they said it's pretty loud.

My plan for christmas upgrade is
5600 - 5600X
3600mhz 2*8gb CL16-CL18
Cooler ..... ???

[stoic reef]

I honestly just have always used the stock coolers, if the GPU is running too loud I just turn down the graphics xD

If I have the time tonight I'll do some research and get back to you, what's your budget?

[worldly cipher]

I have rn is only sufficient to get a new CPU and a RAM as for the cooler .... it can wait but I do think I can spend $50-$100

I just really like a quiet fans and I'm not really a fan of overclocking my pc just the base speed is fine

Though overclocking RAM is a different topic ... I do really love getting that extra MHZ

[unkempt vale]

by the way @stoic reef have you tried controller vs keyboard? which is better in your opinion?

thinking of trying controller to have a laid back feel

[worldly cipher]

Well it really depends on muscle memory

And what you really prefer

For me controller is better when it comes to navigation compared to the mouse

But when it comes to movements KB is for me a lot better

[stoic reef]

That's fair yeah

[stoic reef]

So I used a controller for years until they added mouse and keyboard controls, I've personally never gone back to the controller. It felt easier to me for the controller but I feel like I can control my valks better with kb+mouse. But then again I have an MMO mouse so it's really easy for me to switch valks with my mouse buttons

[worldly cipher]

@stoic reef Deepcool AK400 is a good fan vs the stock right?

[stoic reef]

as far as vs the stock goes, i couldnt find a comprehensive review of it, but the deepcool ak400 seems to be well made for its price point and on the lower end of fan noise

https://www.techpowerup.com/review/deepcool-ak400-cpu-cooler/8.html

here is a comparison of noise levels of this fan, and some of the others you mentioned

[worldly cipher]

Well for the price I do understand it can't be on par with the high tiered ones

But yeah this is already super good enough compared to the stock cooler

[stoic reef]

mhmm it seems like a reat cooler for the price its at @worldly cipher

[night cobalt]

umm... what should i do now?
my account not linked to phone number...

[worldly cipher]

@stoic reef So I'm deciding what to get

What seems to be the better choice here when it comes to cooling and quieter noise?

Thermalright PA 120 Black SE or the DeepCool AK400 Zero Dark?

Based on the price I can afford those 2 but when it comes to overall cooling to a non overclock cpu what's the best option

[night cobalt]

thanks luna!

[stoic reef]

np

[night cobalt]

umm... can i get your help for a minute?

[stoic reef]

You dont have to ask to ask a question, just ask away and if its something I can help with I'll help

[stoic reef]

is there a difference with the deepcool ak400 and the deepcool ak400 zero dark?

[worldly cipher]

Just the color

[night cobalt]

[Can you log in to your account?] which account they mean? hoyoverse? or gmail account?
i should say no right? i cant log to my hoyoverse

[stoic reef]

they're referring to the hoyoverse account

they cant help with recovering your gmail if you couldnt log in for instance, so all they can help with is your hoyoverse

[stoic reef]

well the pa 120 has similar cooling ratings to the deepcool ak500, but the review i found says its noise level is "up to" about half the max fan speed noise of deepcool ak400 so it in theory should be the same performance but quieter

[night cobalt]

1 right? wait... i must make new email address? or i can use the first email (my main email)?

[stoic reef]

1.2 and as long as your current email address isnt linked to a hoyoverse account right now you can use it

[night cobalt]

should i make new email? i scared to the death if my honkai account gone again...

[stoic reef]

You can if you want. it wont affect anything and if it makes you feel better then thats better than not making you feel better

just make a new email address, but dont create a hoyoverse account with it

[night cobalt]

what if the admin/dev think i'm a stranger that try to stole someone account?

[stoic reef]

they wont, the whole point of this form your filling out is to prove you're the original account owner

it'll ask questions that only you can remember, stuff that cant be looked up anywhere

and even if for some reason you get some details wrong and they reject the form, you can ask for a new one. someone here did the form 7 or 8 times over before they finally accepted it

[night cobalt]

so i can really get my account back? thank you so much luna!
you are the best!

[stoic reef]

yes thats what the point of this form your filling out is, just make sure to answer the questions in it as accurately as possible and you should hopefully get it back the first time

[night cobalt]

ahh... i forget when the first time i log in to the game
what should i do?

[stoic reef]

try your best to remember, think of things like what character was new that patch or something like that and use this site to find out when the release date for that version was and put it somewhere close to there https://honkaiimpact3.fandom.com/wiki/Version_4.6

[night cobalt]

... i think i will lost the account...
i always open the game from caffee net
and i dont know the processor they use there...

[stoic reef]

is the caffee still open for business? could call them and try and find out

[night cobalt]

can't... they closed few year ago

[stoic reef]

then say something like unknown and explain why later on, i think theres an additional info/comments box you can type whatever in

at least you can say it was probably a windows pc

[worldly cipher]

Dual Tower wins by a high margin when it comes to cpu temp also OC but as I've said earlier I'm not really into nor a fan of overclocking so I think DeepCool is the best for me

[stoic reef]

right i know you said that. but just because it has a dual tower design doesn't mean you are forced to overclock the cpu

performance wise they seemed similar from what i could find so i guess its up to you

[worldly cipher]

I just won't use the fan to it's full potential I think

[stoic reef]

i mean, its supposed to be cooling your cpu, if it does that just 20% easier than others doesnt that mean its just not stressing out as much as others? If you want to use more of its "max potential" then DeepCool sounds like its what you want

[worldly cipher]

Yeah really having a hard time because when I found it it's gonna be like this (for the PA 120) ..... I was like yeah I don't want to have an issue like a ram clearance

[stoic reef]

then yeah dont get it

[night cobalt]

i cant fill the answer as [unknown] it turn into red

[stoic reef]

what options does it have again?

is it a drop down menu or is it a type a thing anwer

[night cobalt]

my life is end...

[stoic reef]

go ahead and delete those pictures if you dont mind

they do have like some personal info in them

but for the select a device you use most frequently, you said the net cafe closed years ago but you've played since then, its wanting to know what you've been mostly playing on like recently

for the first logged in one, put pc, select intel i guess its pretty common and type unknown in the next box

nvidia for the graphic and unknown again

just put 8 or 16 gb for ram

then explain the situation with the first login device later on

[night cobalt]

i cant click next

they want with first time login

[night cobalt]

luna can i send you some pict at dm? just for make sure i didn't wrong

[stoic reef]

Sure

[night cobalt]

i send you a pict at dm

[night cobalt]

a... now i change to other account... and i forget to say it in detail...

[stoic reef]

change to other account?

[night cobalt]

[worldly cipher]

Decided to get the AK400 Zero Dark because it's only $25

[night cobalt]

i mean this

[stoic reef]

ah, you dont have to say it in the details

assuming you didnt use that new email to make a new hoyoverse account like I said not to then when the form is accepted they will either auto link it back to your main gmail at which point you can either right away or after a week or so change the linked email to the new email. or they'll ask what email you want them to link it to and you can tell them your new email

but having a new email account has nothing to do with verifying if you're the original account owner so it doesnt need to be in the form

[night cobalt]

fumu fumu, so i can rest now?
like... really rest everything and just wait and everything will back to normal?
if they link to new gmail, did i must login with the new gmail? or i just login like usual but the verification code will send to new gmail?
and if they link it back to my main, the password will back to last password i use? or the first one?
ohh, i still remember my first password

[stoic reef]

yes please sleep, just sleep and wait until it gets approved or not

if it gets denied ask for a new form and try again, if it gets approved then you're all good

they'll tell you what to do if they approve it

[night cobalt]

thank you luna! see you~

[stoic reef]

[night otter]

Can someone help me restore the icon please

[lunar gust]

re-create the shortcut

[night otter]

ty will try it

[manic sluice]

Does the HI3 recent update no longer detect or support generic bluetooth gamepads? With x360ce, i was able to connect my Ipega controller to the game via bluetooth. And now, i can't connect anymore, even with the updated version of x360ce. Xoutput emulator does work for me either. Thoughts anyone? Thanks

[cosmic lion]

check this pin #🔌technical-help message

if you still have issues after trying everything there, run a repair on the launcher, the game controller files can be missing/corrupted

[manic sluice]

Oh woww. I just got the Steam option working and it works perfectly now. I thought it didn't work because the cursor did not move, but it worked when i played the game. Thank you so much!

This is so cool, i don't have to use control wrappers anymore

[nocturne slate]

any fix to cutscenes and cg just skipping? doesn't show at all, even when replaying chapters
they don't show up in the cutscene section even after completing chapters

[wind lichen]

I had that too, can add some details and workarounds for you. It mostly happens when your settings or FPS are too high than the older cutscene triggers could handle (Especially somewhere in chapter 10ish+). On mobile it never happened to me though, only on PC

Try the Quality or HD preset if you can't replay on mobile

Also I believe it stopped happening to me entirely, starting at Chapter 13 and no matter which settings or FPS

So probably just the cutscene triggers between Chapter 10 and 12 are affected. While researching the problem I did see some people in the past had it happening with other chapters too though.

[cosmic lion]

first run a repair assets (on the login screen , the 🛠️ button)
then check that the resources for the chapter are downloaded (Ai-phone → Resources, you can try to delete them and redownload just in case )
-remember that some cutscenes are on the middle of a dialogue scene, if you skip them the cg will get skip too

[nocturne slate]

alr ty and yea its chapter 11

what fps where you playing on?

[nocturne slate]

i do have all resources downloaded already (checked multiple times), ill try repair ty

[cosmic lion]

if you already try the stuff i mention before, contact CS and tell them about the issue, sending info about your system specs too, it could be some hardware having issues (there is already a problem with some nvidia cards on the render setting) #how-to-contact-cs
at least on my case i don't have issues, and i help a friend starting the game no long ago and no issues, both playing at max fps by default (120)

[wind lichen]

I did that first in my case, even redownloaded the entire game.

[wind lichen]

I played it save and went down to 60

but I think settings matter more

[wind lichen]

Yeah I'll write cs about this. I do meet the requirements on pc more than just slightly, so it can't be unsupported hardware.

[cosmic lion]

i know, what i meant is that the issue could be that related on the hardware, at least for the example i said before users with rtx 40 series have issues with the render setting and those are above the recommended specs
for your case, something is having issues with the video probably related with codecs or loading the triggers too fast on some systems, idk but yeah, on those cases is better to contact CS so they can inform the devs about the issue

[wind lichen]

Yeah I'll do it either way, even if mine isn't new

Its still supported

[jolly crag]

Luna, do you have beta access

actually nvm you're probably asleep won't bother you

[stoic reef]

My sleep schedules messed up so while im super tired this is normally my morning
but no i dont have beta

[jolly crag]

oh

it's ok, there was a tech issue but I figured out what it was the error

apparently the beta launcher now runs under the Hoyoplay directory or it'll not work? idk why tho

[stoic reef]

probably integrating into hoyoplay, most other games when they did switch to hoyoplay forced the switch after a while so maybe they're starting that with the beta or something if i had to guess

i know the old launcher and the hyp launcher dont like working at the same time so maybe thats to prevent you from accidentally uninstalling the game when you are eventually forced to uninstall the old launcher

[jolly crag]

eh, the previous beta was running in hoyoplay

this was before hoyoplay dropped for hi3

btw, other than the file reading being an issue for the game, if I shift my hi3 folder to the hoyoplay folder, would it affect anything else

[stoic reef]

ah i see, not sure then why tbh. but not really, its the same base game files so what you can do is start the hoyoplay download to have it generate the right folders and the config file and then copy your old hi3 isntallation files over and delete the tmp hoyplay download files it usually just accepts it and lets you launch right away.

if you meant shift as in tell hoyoplay to manage a folder not in the default location then no it doesnt mind that at all. just remember if you're uninstalling the old launcher to uncheck the delete game resources box so it doesnt delete the game

[jolly crag]

I'm tempted to just drag the genshin and hi3 folder to hoyoplay

the hoyoplay folder only has zzz in it

[stoic reef]

not sure about genshin, but it might behave the same as hi3 for copying the files over

[jolly crag]

oh right this shit exists

this is great

[stoic reef]

no extra downloads

[jolly crag]

wow, easiest drag and drop

hoyoplay so op

[stoic reef]

I think the old launcher could do that too but there were some extra steroids to get it to think that the game was already updated instead of still needing to update

[jolly crag]

pretty sure the old launcher required you to download certain resources if you rename the folder

[stoic reef]

mhmm it did unless you edited the config.ini file for the launcher to say the game version was 7.8 for instance. after the launcher validates the game download it updated the config.ini file to be the up to date game version so if you edited that the launcher would think the game is up to date and just say launch instead of update

[drowsy lily]

is it possible to delete CG resources?

[stoic reef]

yes for most of them. the first 9 chapters I t hink are part of the base game but for all others you can go to ai chan phone > resources and see what all you have downloaded and you can delete them from there

[drowsy lily]

thanks

[stoic reef]

np

[ionic wasp]

need help, where can I find which countries don't have shipping to them etc?

event is Starry Night Treasures

[odd wedge]

I don't think there is an actual list

[stoic reef]

any list of countries would change pretty frequently due to countries changing import restrictions fairly often so i dont think theres a master list anywhere. if you won a prize i'd ask customer support #how-to-contact-cs and see if they know, but the answer wouldnt really change much but it might give you peace of mind

[odd wedge]

They might mean countries where they don't ship to, maybe like India.

[ionic wasp]

I understand and thank you ! I do want to ask, how would the reward be substituted if for example the winner is an iPad Air winner and the other rewards in the list are like 15-20$ worth stuff compared to that which is at least in the hundreds o.o

[odd wedge]

If cannot ship physical products, maybe in-game currency of equal value?

I dunno

[ionic wasp]

yea it would take like 10-20 of the paladin BP xD

[odd wedge]

6600 crystal bundle maybe

[ionic wasp]

if it was indeed the case I'd put a key in right now- XD

[odd wedge]

Only one way to find out (someone from restricted region actually wins and enquire here)

Which country are you in?

[ionic wasp]

it's time 👀

[ionic wasp]

Israel

[odd wedge]

Oh, I understand your concerns about shipping.

But all Captains can participate in the event regardless

Good luck on winning

[ionic wasp]

you tooo!
time to get that 6K--

[odd wedge]

nah the prize is mine

[brittle matrix]

what can I do about this error? I saw on Google something about downloading a "cache file" from the official discord

[odd wedge]

Use VPN for 10033

#🔌technical-help message

[brittle matrix]

so if I got it right I just gotta use US VPN while playin hi3? or only untill the game updates and I'm good to disable it?

ok nvm I just tried out connecting to UK vpn server and it works now, the game launched

thx for the help

[odd wedge]

Sowwy was dealing with something else earlier, glad to hear it worked. The latter would suffice in most cases

[wise bay]

why does some voicelines play while tabbed but others are muted while tabbed? is there a way to make them all play even when tabbed out?

[wind lichen]

I think it's just the way how they coded the audio outputs. I noticed something similar when initially logging in. Tabbing out mutes the elevator noises but you still hear the "Captain on the Bridge" including the elevator doors opening, then back to muted for main menu.

Sadly couldn't find an option either to change that, seems to be the same output in Windows' Volume Control

[night cobalt]

so... my cs for getting my account back has been rejected...
what should do?

[stoic reef]

ask for another form and try to be more accurate than you were on the last one

like i said last time, someone tried 7 times before they got it so just ask for another form and try again

[night cobalt]

did i use the same same cs, i mean same link?
or make new one then wait them to reply?
and should i put back my original gmail?

[stoic reef]

does their last email say not to reply to it?

and what do you mean put back your original gmail

[night cobalt]

this one

[stoic reef]

what did you do with that new gmail exactly?

I dont remember saying to do anything with the new gmail

[night cobalt]

i didn't nothing
you said i can change it to new gmail right?
since i scared if i lost my main gmail
or... should i put my main gmail that actually i use to make that account?

[stoic reef]

the new email shouldnt be anywhere in the form no

I said to make the new gmail in advance so that if the form gets accepted then after that you can link it to your new gmail

but the new email should not be anywhere in the form unless the form asks what email you would like to bind the account to if the form gets accepted

but i dont remember it having that question

[night cobalt]

ohh... i guess i very sleepy until i miss read...

[stoic reef]

might be why the form got rejected since if you said you created the account with that then thats clearly wrong since it wasnt created with that. maybe got some other things wrong if you were very sleepy, but if CS's last email didnt mention dont reply to it then just reply to that email and ask for a new form and make sure that everything you put in there is 100% accurate to the question, they're going to be comparing your answers to the account history stuff so they'll see if something is wrong

[night cobalt]

so i must send new cs right?

also... it already 1 week or maybe 6 day since my account got hacked...
that mean the hacker can delete my stigma and weapon right?

[stoic reef]

When you say "new" cs do you mean a brand new email or do you mean reply to their last email?

[stoic reef]

and probably not, since you contacted them i think your account gets put in a high security status (i think) so they cant do anything while the request is being processed

[night cobalt]

brand new massage

[stoic reef]

Did their last email saying they rejected it have a "do not reply" part to the email?

if you're not sure you can DM me the email

[pallid niche]

Not exactly a tech question

But why are SEA and GLB different clients?

[stoic reef]

They released at different times with different language assets. That's the main reason there's a seperate client for all the servers (JP,KR,GLN,SEA,CN etc) the newer games released in CN and then everywhere else for the most part so that's why they have fewer clients. Back in the day hi3 released at different times for all the regions

[pearl viper]

hi just got back and tried to link game location to the new hoyoplay launcher but ran into an issue. any help on what to do?

[stoic reef]

which folder did you select for it?

[pearl viper]

i go into the honkai impact 3 sea folder then games

[stoic reef]

ok gotcha so you're selecting the games folder with bh3.exe in it. what does the config.ini file say in the games folder?

[pearl viper]

ight gimme a sec

where is the config,.ini file

[stoic reef]

that one right there yeah

the config file

[pearl viper]

im on sea why does it say global

is this the thing where i gotta delete everything past uapc

[stoic reef]

try changing the server selection in hoyplay to southeast asia first and then try to find the game

same folder you were trying before, but the server is set to americas so its probably looking for the glb version of the game

[pearl viper]

sry man idk how do that

isit a setting option in hoyoplay cos i cannot find it

[stoic reef]

thats where you go to change it

[pearl viper]

wow im blind

ok thx

[stoic reef]

lol np, let me know if it works

[pearl viper]

bruh

it just straight up lets me start the game

ok thanks lmfao

[stoic reef]

lol np

[pearl viper]

spent solid hour on this shit

u the goat

[stoic reef]

i just wish i'd remember that more often, spent way too long with other people and forgot about that thing

[pallid niche]

Makes sense
Why not combine the two now tho instead? Or too much effort

[stoic reef]

not sure why, but I do know it would be a lot of effort, for the CG's for instance the subtitles for the languages are in the video file itself so to merge all the servers for language options they'd have to for the CG's at least, totally redo file wise hundreds (at least 300 iirc) of cg's and they havent bothered doing that for the old ones to fix the conversion pixel artifacts for the old ones yet despite all the feedback about it so I wouldn't hold my breath over it

plus it lets them do regional exclusive events so theres that to consider too, but either way combining the 5 or so clients into one would be a lot of work yeah. doable? for sure, but a lot of hours needed

[upper parcel]

Is it just me or is there no music for the current Abyss cycle?

Talking about the boss stage ofc

I've alr tried restarting and doing an asset repair

I'm on Android if that matters

[pallid niche]

I didnt understand any of that so I know it's gonna take forever for them to do, lol tyvm

[tranquil dew]

plus it lets them do regional exclusive events so theres that to consider to
not really? all servers are still seperate so any exclusive code can't be claimed on glb side and adding sea only stuff won't increase the game size drastically

also not a tech question but what tf is going on inside hi3 beta (ok its an actual watermark wth (time to decrpyt it))

[gilded birch]

it’s been a thing ever sing part 2 beta first came out from what i’ve observed

since*

[tranquil dew]

that might explain it lol
since 6.x til 7.2 iv been accepted in all betas then got rejected for 7.3-7.6 ones lol

still odd to put a watermark on an open beta ish

open as you can stream the content or make guides

[junior thicket]

bro i dont understand, i got all the proof and stuff, even the search log says it all, but they still thought i was lying?!

what do they mean by "different calculations our system does"

search log says i pulled 20 times, and crystal log says i have 5600 crystal before the pulls!

what system are they talking about and how is that my fault?!!

[tranquil dew]

spending event ended didn't it

might be impossible for them in that case

[junior thicket]

the system clearly counts my pulls!

[junior thicket]

check the date, i did the pulls before the event end

imagine bro, i was this close when the bug happens

[tranquil dew]

well yeah but it still ended

which might be why they can't do anything even if it bugged

[junior thicket]

they can still give me the token??

the shop still opens

the token is still there, we just can no longer get it from the spending

and its not my fault that the event ended before they're able to fix it isnt it?

[tranquil dew]

would be ridiculous if its that one bug where events end 1h earlier than when they are supposed to

but nobody here can help you sadly
you can go back and forth with customer support to hope for the best ig

[junior thicket]

no no, i pulled 12 hours before the event ends

or 11 hours and a few minutes to be precise

[tranquil dew]

should of been fine then

[junior thicket]

and i report to cs an hour after that happens

[junior thicket]

yet this is their reply

what the hell man...

they put the blame on the system and didnt care to give me a compensation wtf

[tranquil dew]

even worse it's weekend in china so expect answers to be delayed even further

[junior thicket]

its so stressful because everything is out of my control

[tranquil dew]

weird how it happened tho
there's good 40s delay between pulls too so it couldn't be doing it too fast

[junior thicket]

ikrr

[tranquil dew]

btw did you spend 20 pulls on dorm supply too

just in the (non existing chance) there was a cap to futured characters

[junior thicket]

no i did not, but its still far from the cap

16/23

[tranquil dew]

mm yeah idk

[junior thicket]

its clearly not my fault, and there's just no way for me to prevent it from happening

yet im the one taking the blame

craazyy

[tranquil dew]

first time seeing it happen too

[junior thicket]

right?? i trusted them so much that i was able to get myself calm after i report it

i cant believe what they just did

ahhh so stressful, im gonna cry

[tranquil dew]

there's still some time if you can convince them their stuff was broken but again depends on the support person

[junior thicket]

yeah, im still trying, but i lost the motivation on playing the game...

how can i still play the game, knowing that they just scammed me and all the hours i put into

i cant, at least until they give me the token

[finite turtle]

try to contact them again i guess, you were at 39200 before doing that 20 pull right?

[junior thicket]

yeah

[merry prism]

I currently main a reroll account via the . email method and I want to showcase that over my old original account, but how do I do that since hoyolab thinks both emails are the same yet it's different?

[cosmic lion]

by salting you are just generating new HYV accounts with "new emails" and you cant merge/transfer game accounts between HYV accounts

so if you have more games in your "main" account (GI,ZZZ,TOT,etc.) you have to keep both or start using the reroll account as your main, meaning starting again on the other games

[jolly tree]

how feasible is it to play hi3 with a samsung galaxy a15 (4gb ram)

ill be away from pc for a bit

[bitter ravine]

https://tenor.com/view/firephone-phone-typing-angry-gif-16638294950219488744

[stoic reef]

it'll struggle tbh, you'll need to have the graphics as low as they can possibly go and not have anything else open in the background and it'll probably not crash a lot

[jolly tree]

[upper parcel]

Bump

[stoic reef]

oh sorry i totally missed this, there should be iirc though i usually play with music pretty quiet so i might be misremembering, but to fix any audio issues you'll need to repair assets at the login screen (red repair icon) and then restart your device, if you've already tried that then make sure everything is downloaded in ai chan phone > resources but if it still isnt working then i'll test in a bit and see if i have music or not

[upper parcel]

I've alr done the former, lemme check the latter rq

[stoic reef]

I was thinking more of entire events like jp servers april fool event they've had once or twice that the event itself doesnt go for global, they could have it all in one client but the client itself would need to download the assets for an event that the selected server would not have access to at all for instance

[upper parcel]

Yeah, everything's there

[stoic reef]

ok i'll check in a bit when i have the time and see if it does indeed not have music

is it all stages or just the last one?

[upper parcel]

Just the boss stage

[stoic reef]

ok yeah i just checked and i dont have any music either

so probably not just a you thing and all that

[upper parcel]

ic, thx

[steep sparrow]

What file should I locate to get HI3 on my Hoyoplay?

[stoic reef]

first make sure your hoyoplay launcher is set to sea and not europe and americas

then if it doesnt find it then go to your games folder where bh3.exe is located, by default its c:\program files\honkai impact 3 sea\games

in here

[steep sparrow]

ohh i didnt notice that. thanks a lot

[stoic reef]

Np

[minor depot]

The game has been logging me out every single time i open it the last few days

[cosmic lion]

could be that you login credentials are corrupted, you can try clearing the cache (you can find the steps here #🔌technical-help message)
or you can make a similar "fix" if after you login, close the session and don't mark the "save credentials" then restart the game

other things that could cause that issue, is a unstable connection that will get you a timeout and make you login again, or if you have like a "system cleaner" those sometimes can get rid of the login info

[ancient rampart]

is the andrius boss fight in abyss right now missing music for everyone or is it just me?

i've checked downloaded assets and clicked on repair in the launcher a few times already

[cosmic lion]

Looks like is missing, a couple of msg above, captains had that problem too

You can report it to cs if you want or in #🐛bug-report

[ancient rampart]

alrighty

[glad monolith]

do i have to uninstall prev client and reinstall here? cuz it wont find the prev installed game

[stoic reef]

change the server first in hoyoplay from europe and american servers to southeas asia (SEA)

then try to find it

[gilded birch]

honestly with the amount of people confused about why hoyoplay cannot find their previous installation i think that they should have a server selection pop up the moment you open hi3 in the launcher

[stoic reef]

Yeah it really should lol. I know there's like a FAQ link in the old and new launcher but that's like effort to open it up and read it and stuff

[glad monolith]

ohhh yaaah mb that was pretty dumb on my part hahaha

[stoic reef]

lol its ok, they dont tell you about it in the app itself so its pretty easy to miss

[odd wedge]

Might wanna make it bigger or near the big yellow button

cuz no one actually looks at the top left corner

[lunar gust]

ye kinda stupid tbh I'd think they would place the selector above the launch button

take inspiration from BBH3L

[cosmic lion]

Looks like the links on hi3 website now just have HYP, rip old launcher

@lunar gust@odd wedge@stoic reef

[stoic reef]

makes sense though with the links, old launcher will get forced out soon anyways

[cosmic lion]

was faster that i expected tbh, i thought they would do it for the next version release

[odd wedge]

Would be more appropriate this way

imo

[cosmic lion]

I sent the heavier gif with poor quality
Now I send the correct one (for search: HYP Find Game)

[warped folio]

anytime i attempt to run the game on the Europe and America's server I always crash as soon as I get to the "Checking for setting updates..." screen. I found out I am able to run the game just fine on the SEA servers but am trying to avoid it cuz i already have an account. does anyone know what the problem could be?

[cosmic lion]

Probably could be a corrupted cache, you can try the stuff here #🔌technical-help message

You can try a repair from the launcher too
And if is still crashing, you can try sending there your output log

2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here```

[ancient rampart]

is there a problem with the servers right now?, i can't log into the game, and the daily sign-in website doesn't work either, but everything else on the internet seems to work

[cosmic lion]

sound like your network is having issues connecting to the server
try the stuff from this pin #🔌technical-help message

[ancient rampart]

did not try VPN, but none of the other options worked

[cosmic lion]

then sound like your ISP is giving you a bad routing, and a VPN is the faster option to "fix" that
you still can wait until your ISP fix it if you want, but that can be from hrs/days to weeks on some cases

[next adder]

in this moment all hoyoplay has problems with the games when trying to login, also genshin, we want information about what is happening with the servers

even their web pages are not working

[cosmic lion]

The servers are working, I just finished the abyss right now
Is most likely your network having problem reaching the server. Try the stuff on this pin for some ways to "fix" the issue #🔌technical-help message

[next adder]

check out the reports on genshin's channel, I am not the only one.

I am playing another game normally

[cosmic lion]

That doesn't mean much tbh, not all the games servers are located on the same place, so if your ISP is giving you a bad routing, only the sites/servers on that route are going to be affected
You can force a new routing by using a vpn (check the pin I shared before for some free ones)
Or you can wait until your ISP "fix it"

[next adder]

it fixed itself, so I guess it was a server problem.

[gilded birch]

confirmation bias much 😭

[worldly cipher]

If it was a server problem Hoyo should already posted an issue fix about this

So yeah not server problem but connecting to the server problem (ISP)

[worldly cipher]

Anyway looks like discord is drunk rn

12:02 that this msg was sent mine was 11:59

[stoic reef]

that tracks actually, it was sent at 2 minutes after midnight your time

or maybe not midnight, noon if its 11:59 pm your time rn

[worldly cipher]

I see

It's now AM on my side

[stoic reef]

yeah sounds like 12hr format shenanigans

[worldly cipher]

Oh I see ..... I'm an idiot

Man I really should have stretch before waking up

[stoic reef]

nah you're fine, it trips me up from time to time too lol

especially when im waking up

[worldly cipher]

I just woke up so brain not functioning well

[fickle flint]

hi ;; sorry to interrupt ;; i want to get back to hi3 again after a while since i have a better device now. I tried logging into my old sea account, but all i can remember is i had it connected to my google play acc.

• i clicked account retrieval, used my google play email
• relieved that it remembers my hi3 user but i cant proceed with gaining access to it.
• the confirm button on the picture prompts me to a log in page (idk what to do)

can someone tell me what i can do in baby language ; A ; pls bare with me, this might be a simple problem to fix but my brain got absolutely fried by uni, so brain is not braining rn i just want to see my girls again aaaaa 😔☝️

[stoic reef]

do you remember how long its been since you last played?

[fickle flint]

uhhh probably more than a year now

[stoic reef]

do you think its been sooner than July 2022?

[stoic reef]

If its been sooner than July 2022 or if you're not sure, then email customer support (email addresses here: #how-to-contact-cs ) and give them the UID in your screenshot and explain that you've forgotten what the login is, they'll tell you what it is to use to log in with, or if they say its not linked to a hoyoverse account and you need to link it then come back here so we can walk you through what to do exactly.

If you dont recognize the email your hi3 is linked to then tell customer support you dont recognize it and they'll start account recovery process.

[fickle flint]

ahhhhh thank you so much ; A ; i appreciate it a lot

[stoic reef]

np and good luck!

[cosmic lion]

by a fast discord search, the last msg you send was in the invite channel this year so looks like is already link to HYV, you only need to wait for CS so they tell you what login info did you use if that is the case

[cosmic lion]

hi

[stoic reef]

hihi (idk why im still awake lol)

[cosmic lion]

Insomnia(? i had that last night and i was tired, but after like a 1-2hr sleep i just wake up with more energy that before

[stoic reef]

yeah thats pretty much what happened, slept for like 2 hours and was pretty awake but i've been up for a few hours so i'll try again in a minute

[cosmic lion]

GL with that

[odd wedge]

You guys use 12 hour format without AM/PM??

[gilded birch]

i mean when ppl talk about time using the 12 hr format i personally don’t hear ppl add the am/pm

it’s usually inferred based on context

but discord does say am or pm next to the time stamped date

[stoic reef]

nah it uses it, its just around the noon/midnight times if you're half awake its easy to miss for me

[bitter ravine]

use 24

[odd wedge]

I'm used to 24

[bitter ravine]

[upper parcel]

We use the 24 hour format but in speech we usually use the 12 hour without the AM/PM
Like, for example, 17:00 would "5 of the evening", and "of the evening" can very often be omitted

[junior thicket]

tried to approach them again adn again, but somehow they're being dodgy

idk how they even got through the conclusion that i did the pulls on returnee banner when i clearly shown them the pull history from supply log battlesuit B

they even asked me to show all my supply history pulls? like, cant they do it on their own?

after showing this to them, they still insist on me showing the full supply history pulls

isnt this already enough, like how can you still deny after seeing this??

along with the timestamp, its clearly undeniable, yet they still ask for something that doesnt even matter in this topic

what's the purpose of showing all the supply history? like, even if my token was 0, and havent done any pulls before the 20 pulls, and this bug occurs, i'd still complain!

[stoic reef]

please delete the pictures and video if you dont mind, there is quite a lot of info about your account and stuff in them.

But as far as customer support goes, maybe its just my history of working in tech support but they first made sure that it wasnt a probably common mistake of expecting dorm/returnee pulls to count, and then they asked for a full supply history because I dont doubt there is a department in their tech support organization that can, i dont think the front line customer support has access to that stuff so they asked for the full supply log, you provided a partial supply log (yes it seems convincing to me from how i understand it, but maybe they're looking for something else ) so they just asked you again for the full log, idk it doesnt seem dodgy to me.

I'd just provide the full supply log like they asked and they'll hopefully get you the tokens before the shop ends or point out where specifically the issue is.

I will say with your search in website thing for the annulons, the find text function doesnt show stuff that hasnt loaded yet (like if you scrolled further down the item log till the next annulon and then searched for it there would be 2 results)

but lastly I will say that no one here works for customer support, or at least not publicly and we are not able to speak to them on your behalf or anything like that so any speculation as to what the purpose of them asking for the full supply log is, i can only guess but I would assume its so they can go over the whole thing to look for something, im not sure what but probably something

[odd wedge]

Babesies, please don't share your logs here

[junior thicket]

dont worry, im asking because there's a chance someone has experienced these before and maybe know how to deal with it

[stoic reef]

for this specific thing, no one else has said anything about it in here tbh

[junior thicket]

also to increase awareness on how hard it is to approach them for something like this

[stoic reef]

for this event and all that

[odd wedge]

Maybe they want to compare your logs and what they could see on their end(?) to check if there's any difference idk

[junior thicket]

sadly i cant give them the full supply log, idk if they deleted them or it was cleared automatically, but all the log except the supply log battlesuit B was gone when i tried to record them

[stoic reef]

it only shows the last 30 days, when they said full supply log they just meant all that it shows

[stoic reef]

maybe yeah actually thats what they're looking for

[junior thicket]

sadly its cleared, everything, none was left except the battlesuit B

i havent even played for that long

i've just return after the anniv

few days after anniv starts

[odd wedge]

Also, please scroll just a tad bit slower. I cannot see it too fast, I doubt they could

Yeah just show them what you've got, and also tell them what they're seeing is all that's left.

[stoic reef]

that should be fine tbh.

and anniv? was 7.8 anniversary?

[junior thicket]

the item log one? oh that one has to go fast or it'd be too long xD, but yeah ig it could be slowed a lil bit

[stoic reef]

but yeah just show them all that it has on the log website

[upper parcel]

For CN yes

For others not really

[stoic reef]

well yeah, but that account is a sea account so i assumed they were returning for anniv on a different server

[upper parcel]

We still got the anni rewards

[odd wedge]

I meant supply, and just show them the supply logs this time I guess

[stoic reef]

*were not

[junior thicket]

oh, i've shown them the full ones, with slow scroll before

along witht the crystal log too this time

[stoic reef]

dont show your supply log please please plase

not in here at least

sooooooo much info about account, could get hacked and stuff

[junior thicket]

its finee

i've got the account linked and everything

[stoic reef]

that just means you'd get your whole hoyoverse account hacked if it gets hacked

[junior thicket]

its alr, i got different account for different game

[odd wedge]

Yeah the whole thing, and make sure to tell them this log is all you have since it's past 30 days.

[stoic reef]

but anyways, from the small amount i did see before it was deleted, i didnt see teh bottom of the scroll, just to a certain date so that wouldnt count for all of it

[junior thicket]

yeah, i only show the 20 pulls

[stoic reef]

needs to go all the way to the bottom and then say in teh email thats all it shows cuz past 30 days and all that

yeah when they said the full supply log, they meant scroll all teh way to the bottom of the list

[junior thicket]

alright, will do

will share the update after this

[junior thicket]

@stoic reef welp guessed it..

ig it was my fault that their game count my free pulls before, so they took it back at my last hour before the event ends

its alright, i've had enough

thx for the help though

will stop playing their game from now on

[stoic reef]

ah rip, but that makes sense

[tranquil dew]

do jp/tw/kr server follow sea reset time at 4am gmt+8?

there's practically no info on it unless you download the client to check ingame (server switcher my beloved where are you)
also i suppose all asian servers (china included) has 8 character long uid

[odd wedge]

TW GMT+8
KR GMT+9
UID-wise idk, I only know SEA and TW both have 8 digit UIDs

just fyi these clients do not have language options

JP should follow GMT+9

[tranquil dew]

yeah but is the reset time the same across all of them or there's 1h difference

[odd wedge]

Server reset is always 4am of the server time, so there will be a 1 hour difference between GMT+8 and GMT+9 servers.

[tranquil dew]

aight that's good then

ty

[worldly cipher]

Man the 5600X is already out of stock

Welp I guess 5600 will do

@strong thistle sorry for the ping but I've do heard they are the technically the same when it comes to performance it's just that the 5600X has an increase of 2-3fps

So is the "technically the same performance" .... do I need to PBO the 5600 for that statement to be true

[surreal swallow]

how to pre-download in glb ?

[tranquil dew]

whenever the predownload becomes available (next week) you will be see "predownload resources" button in hoyoplay

[teal citrus]

Does anyone ever had a problem with HI3 MacBook version? Bc I downloaded for Mac and just the menu song only comes up no login screen or nothing. Is there any way to fix this?

[stoic reef]

I just woke up but i honestly havent heard of this before for macs, it could be a connection issue to the game server in which case using a VPN like protonVPN (it has free plan options if you dont have another VPN) will fix that. If you get the red repair icon at the login screen i'd recommend trying that too. but if all else fails please email customer support about it #how-to-contact-cs has their email addresses

[odd wedge]

Should be a connection issue, but if issue persists also provide a screenshot of the problem and your Mac model to be sure.

[odd wedge]

Babe why are you waking up now?

[stoic reef]

wdym? I'm nocturnal I've always woken up around that time

[bitter ravine]

[stoic reef]

[bitter ravine]

i havent copy it

#🎮honkai-chat message

[stoic reef]

thanks

@sterile sedge for your mobile SEA server issue, this is happening because your mobile app store is set to a location not in the SEA region. if you're on android then download the SEA .apk file in the first pin and install that, if you're on iOS then i'd recommend making a new Apple account with its location set to somewhere in the SEA region and just log out of your regular apple account and log into your SEA one when updating in the apple app store

[bitter ravine]

[ocean junco]

Hi everyone! I'm a new player on the GLB server and want to play with Chinese voices and English text. I downloaded the CG files in the replied post and copied them to ...\BH3_Data\StreamingAssets\Video on my PC, but there are no English subtitles. I did some googling and see that at one point, there were .srt files included in that video folder, but they don't appear to be in my newly installed version. At some point did they switch to embedded subtitles only? Is there anything else I can do, or am I going to have to just deal with no subtitles?

[stoic reef]

mhmm, as of 5.7 they embedded the subtitles in the cg files themselves, and for CN server which never had other language options, they hard encoded them into the video. no real way to overwrite those with the EN subtitles and have the game think its the same file

[ocean junco]

Aw, that's too bad. I guess it's time for me to learn Chinese.

[stoic reef]

it'll be rough on the immersion, but if you want you can watch the cg's on youtube with the english subtitles, but also as a side note, all part 2 cg's have CN audio with en subs, its a thing they started doing for part 2 essentially

^ as an option that is, its not force. you can pick jp or cn audio and it'll have the subtitle of what text language your game is set to

[ocean junco]

Do you know anyone who uploaded the Part 1 CGs with CN voices? I don't see any immediate available ones from a quick youtube search.

[stoic reef]

not off the top of my head since the cg's are by default jp regardless of what you set your game audio to for part 1. thats why the whole cn cg pin exists

now the big animations are in CN on the official youtube. but they dont have the smaller ones mid chapter

might want to delete the link to that video though, modifying the game files is technically against TOS

[ocean junco]

whoops

[stoic reef]

so dont really talk about it here. but best of luck to you. the main reason we can keep the cn cg's thing pinned is because they're just the CN server .usm files. but good luck either way!

[ocean junco]

right, thank you!

[odd wedge]

Uploaded Part 1 CN CGs? Well that's me wwwwwヾ(≧ ▽ ≦)ゝ

[ocean junco]

I meant if someone uploaded the CGs with English subtitles on youtube, but it seems now I'm just going to use your files without English subtitles and use this as a trial-by-fire to learn Chinese 🙂

[odd wedge]

I'm joking obviously you were asking about that

I'll add to pin if I can do anything about it

[ocean junco]

I play Genshin and Star Rail in Chinese and I absolutely adore the voicework, so I am very insistent about playing HI3 in Chinese.

OK thank you for your work!

[odd wedge]

Same, that's the whole reason I renamed hundreds of files manually

[ocean junco]

I found a SEA player who uploaded his playthrough with CN VO and added ENG subs to his videos. Might be helpful to any new players like myself who want to go back and watch the CGs with subs.

https://youtu.be/ZhM5IJNsCJo

[sterile sedge]

Still can't connect 😭

Why does this happen to me 😭

[stoic reef]

cant connect? or do you mean still dont have the right server installed?

[sterile sedge]

My account is SEA server, I logged out yesterday to play another account and when I logged in back it became a new account

Also UID is different

[stoic reef]

did you reinstall the game or anything like that?

[sterile sedge]

So I think I'm at a different server

[sterile sedge]

Yes

[stoic reef]

how many digits is the new accounts UID?

[sterile sedge]

No idea

[stoic reef]

and the app name is honkai impact 3 not 3rd right?

[sterile sedge]

Yes

What should I do?

[stoic reef]

and you havent shared your account with anyone right? if not then you simply logged into the wrong account, do you play anything else on that hoyoverse account like genshin or hsr?

[sterile sedge]

Ofc not

[sterile sedge]

I play hsr

[stoic reef]

can you log into hsr still with that same hoyoverse account?

[sterile sedge]

That one no problem

I use Facebook

Both of game

I just try to find the SEA server

[stoic reef]

if you know the UID of your regular honkai account, the fastest way would be to email customer support and ask them what the login info is #how-to-contact-cs (has their email addresses)

but the thing is is that it is honestly impossible for game acounts to unlink themselves from their hoyoverse account so if your hsr is unaffected, then your hi3 is probably on something not your facebook, or a different facebook im not sure, but customer support can tell you

[stoic reef]

But yeah just email customer support and they'll clear it up for you what to use to login to it.

[sterile sedge]

I can still see it at hoyolab

[stoic reef]

In the battle Chronicles? What server does it say it's on?

[sterile sedge]

No idea

[stoic reef]

It should say at the top, there's a little drop down menu iirc

[sterile sedge]

But it doesn't show at all

[sterile sedge]

Can screenshot?

If you don't mind

[stoic reef]

On mobile it looks like this

You see it says America server right below my name

[sterile sedge]

And?

[stoic reef]

What does yours say?

It should say Sea server right?

[stoic reef]

So yeah same server as the one you should have installed. then double check what the login for that hoyo lab account is and log into the game with the same login.

You can go here in hoyo lab app and click on account management to see what the login info for that hoyoverse account is

[sterile sedge]

The current account I use now is at EU server

Ah..., why did they remove the server list

This is very annoying

[bitter ravine]

...

we only have 3 server anyway

1 is on diffrent client

and i think u r using the glb client

[sterile sedge]

SEA?

[bitter ravine]

ye

[sterile sedge]

Bruh..

[odd wedge]

It says SEA here