🔌technical-help

[haughty crypt]

already try it

its not work

[odd wedge]

Welp, try the other methods there. Not much we can do about that

[rustic kraken]

last few days its been like this for me

after i updated windows to 24h2

but it ran once as well lmao

hsr kinda has similar behaviour but mostly it works

might sound weird but the game crashes as soon as i turn on bluetooth to connect phone and earphones

[cosmic lion]

that is a msg just saying that a crashdump was created so that windows doesnt tell anything more, pls share it and/or your output.log that is created after the game crash

2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here```

and check that your drivers are updated, in some rare cases Win can rollback the drivers after a "feature" update

@odd wedge@stoic reef

[rustic kraken]

somehow it is good after i unpair and paired the bt devices

[silver urchin]

So I basically reinstalled Hi3 on steam, and tried to log in and it started to say "Too Many Requests try again later" So I waited and still the problem is persisting (Waited for 4-5 hours), also tried clearing download cache and changing region

[cosmic lion]

the game detect that "your connection" tried to login too many times, but could just be a bad routing from your ISP
you can try to use another network or a vpn while your connection is fix (you can find some here #🔌technical-help message)
if you still have issues after you try those options, contact CS #how-to-contact-cs
And just in case, remember that Steam have their own login system, you cant use HYV there

[silver urchin]

MikuThumbsUp

[cosmic lion]

this one you got it just after a crash, right? because i cant find any issues on the log

[rustic kraken]

I can send one error.log file it used to redirect me to

[cosmic lion]

If your game is still crashing send the file created after the crash

[rustic kraken]

it doesnt anymore after doing bluetooth unpair/pair

[cosmic lion]

then you dont have to do anything anymore
but on the error show that the issue was the "controller module", so probably windows giving issues with devices connected to the PC

[stoic reef]

[hollow oracle]

Guys I can’t get my back account Now I already cry

They say sorry they can’t give me back

How I do my account not back 😭😭

My level is 86

I not login like 2-4 years ago

[cosmic lion]

the only ones that can help you with the account is CS, like the email say you can do the process again.
you can try many times as you want, but try to find anything you have (like photos/receipts/...) so that your answers are as complete/accurate as possible, so you don't have to try multiple times

but just in case, because you didn't play for that long, most of the time is best to start again that being a returnee, unless you have something on the account that you want and you cant have anymore (like collab stuff)
you can read more on the #👶beginner-help pins

[lunar gust]

after 3 rejects there may be a period of 3 months before another form can be submitted

so better make sure all info is correct beforehand

[stoic reef]

I did not know that, maybe they got tired of people spamming them with requests all day long

[lunar gust]

it's something you get to know after stumbling upon randomly

[stoic reef]

that is true, its not like im pestering CS every week for their policies or anything

(to clarify, i actually am not. i dont bother CS because they have enough work as it is)

[vocal robin]

Hi. I'm new and have a problem with my Honkai Impact 3rd account on Steam. When I enter the elevator to play I get the error message: Too many requests. Please try again later. Can someone help me with this problem?, Please.

[stoic reef]

Usually that means that there's been too many detected login attempts from your network, you can try a VPN (two good free ones in the pins) or you can try waiting a few hours and see if that helps. If nothing works then contact customer support and have them take a look into it #how-to-contact-cs

[vocal robin]

How can I use a VPN on my Steam account?

[stoic reef]

once your computer is connected to the VPN, it puts everything on your computer (including steam) on a different network

so just install the VPN, connect to it and then try to open the game on steam

[vocal robin]

Can you suggest any vpn, please?

[stoic reef]

the two in the pins are the only two i'd recommend

this one #🔌technical-help message

[vocal robin]

[marsh python]

damn tf

💀

sike

[stoic reef]

make sure to contact customer support #how-to-contact-cs to see if they can tell you what caused the ban. that reason could mean a lot of things but it might have been any program directly interfacing with the game functions, stuff like intensive process monitors on pc, android controller mappers, etc

[marsh python]

ig it is from using custom skins

but i have been using it for weeks

and why diddnt they warned me if its cause of that

[stoic reef]

yes that would do it, and the auto detection isnt always instant iirc, but can still check in with CS to find out for sure

[stoic reef]

But as for why they didn't warn you, they don't need to technically. Modifying the game files is against ToS that you agreed to before playing and the ToS says that violations of it may result in account suspension or ban

[marsh python]

augh

[marsh python]

Still the suspension period is too absurd

Like, the skin mod is just client side

Meaning only i could see a skin

[cosmic lion]

By modding the game files, you broke the ToS that you accepted, so they did what they said will do.
Be happy they only give you a warning with the timed ban and didn't get a "for life" ban.

[marsh python]

What a nice warning

I will skip 3 weeks of 7.8 banner

And drop my abyss rank

And they will reward me with useless returning gifts after, that cant comese for single week

💀

Bruv

Hmmmm

What if hoyo did this to protect me from beyonce ?

[raven tartan]

does the cn cgs count as modifying game files or

i suppose it doesnt because its in this discord but I would like to know why

[marsh python]

Idk

[stoic reef]

No that doesn't since they're unmodified cg files from the CN client

Even though you're replacing some of your files with it the file itself is still unmodified

Also on that topic, the custom launchers also don't break ToS because they don't modify anything, they just download it and put it in a folder

[stoic reef]

But as a general rule, we dont pin anything in this channel that will result in account actions

[marsh python]

why is bonus lower than in game ?

[stoic reef]

Online store doesn't have the same bonuses as the in game one, it's always been like that since they've had an online store. As for why they have it like that you'd have to ask their customer support for the reason, I don't recall seeing it in any of the announcements about it

[marsh python]

oof

anyway, im suspended for month, so i cannt access my acc for that time

but will the top up bpnuses be sent to my game mail ?

like te bronya tokens ?

hm ?

[stoic reef]

iirc they are directly added to your crystal count, not via mail

[odd wedge]

It's the same. However, first purchase bonus (which is x2 the amount purchased) is available in-game only.

The bonus here (560 xtals) is just normal bonus.

[stoic reef]

yes that, sorry i should have clarified that the first purchase bonus was different online and not the 2x bonus

[odd wedge]

The 560 bonus there isn't first purchase bonus

There is no first purchase bonus on web

[stoic reef]

mhmm, different as in not there (sorry works like crazy busy so im not wording things correctly right now )

[marsh python]

no, i mean spend event

one that gives HoT bronya tokens

and mats

on event tab, it looks like u have to claim it, so i wonder if it will be sent to my mail after it ends, cause i will not be able to

😭

[stoic reef]

ah, for that i do not know, no one has tried it and told their results in here so i'd contact customer support to be sure before spending.

[marsh python]

oke, thanks

[stoic reef]

np! when you hear the answer i'd be very curious as to know if it'll count and if it does if the unclaimed rewards will go to your mail or not

[worldly cipher]

what should I get the Koorui 24E3 or the Nvision EG24S1 Pro

[odd wedge]

Slight difference in refresh rate, everything else seems the same to me. Not much info tho, never even heard of these brands.

but I'd choose the Koorui just because it looks cooler

[worldly cipher]

They are budget monitors here

[cosmic lion]

i haven't use any of those but i can tell you what i heard about those brands from some friends that used them
Koorui is good for "gaming/home" use, most monitors had really bad range of colors, some have a "bad" response time but is min. and iirc the "ghosting" effect on the VA ver. of their monitors is really bad compared to other brands, so better go to the IPS display ver.
Nvision is a 50/50, they by default are good in color, refresh, response, etc. but the quality control is where the 50/50 come to place, for some they didn't last a yr, for others like 3-4 yrs but with some problems at the half of the life cycle that kill the advantage compared to other brands

[worldly cipher]

I'm looking into some budget branded monitors rn

But all I can see is on my budget ($125) are all IPS 100hz

[still hemlock]

i actually have no idea if this is the correct channel but..

just logged in with my main acc's email on hoyolab, went to see this thing, but it says i only have kiana ❕😭 , my main acc is lvl 88 and i assure you i dont only have kiana lmao, im also on EU server

a few months ago my friend used my email to login on my acc, but when she di she started a new game.. maybe thats the issue?

[worldly cipher]

As you can see it says SEA server on the upper left side of the screen ..... wrong server

[still hemlock]

when i click on europe it doesnt say anything

[worldly cipher]

It won't load/blank?

[still hemlock]

it says that theres no character in that server

[worldly cipher]

Hmmm weird usually when you login to Hoyolab (right server) you should def see the correct account

[worldly cipher]

Ah I see now

Why don't you try logging out first

[still hemlock]

i just realised ur name is Useless Tech Helper LMAO

[worldly cipher]

Because you're still in the SEA server

[still hemlock]

from hoyolab?? okay

[worldly cipher]

I haven't used Hoyolab but I do know you have the option to pick the server you want to have access with just like in Honkai

[cosmic lion]

check online if there is a review of them and select the one is best for your normal day use (like if you want fast response time, better color, ports available, etc) but at least with what i heard avoid nvision

[cosmic lion]

are you sure that you login to HoYoLAB using the correct HYV account? some users for example made the mistake of creating a HYV account with gmail and another with google login, so they have 2 accounts

[still hemlock]

OH

i logged out and logged in again

thanks yall!!

[cosmic lion]

just in case, remember that you cant share your account, is against ToS and you can get banned if they find out

[still hemlock]

oh.

[worldly cipher]

I'm really looking for a 120hz IPS monitor since I know my combo of a 3200G + 3050 (6gb) won't reach 100 fps

But most online stores offers 100hz or the sweet spot of 144hz

Iirc 60hz, 75hz and 100hz you won't really see any difference, 120hz and up is a different story

[cosmic lion]

if you can buy a 144hz one that have a fast response time i probably will go for that one, you still can use lower hz in game if you find a game that cant reach that and that you want it to be "lock" on smoothness, or just enable VRR if they come with gsync/freesync
but just for the rest of the experience (browsing, using "work" programs, etc) where you can reach high frames imo is worth the monitor with higher refresh/response time

[worldly cipher]

I'm still deciding on whether to buy the Koorui 24E3 because it's on sale for $80

[cosmic lion]

but like i said before you have to look of what you need, if for example you work on stuff where you need mostly a correct color (video edition, art, etc.) search for a review that can give you info about that, if you only want it for gaming, imo anything can work if they are fast enough on response time

[worldly cipher]

But the reviews are holding me back saying the color isn't really upto par also some ghosting

As for gaming aside from gacha .... single player games

[cosmic lion]

check if they are looking at the same display... at least for what i remember the brand release monitors with different displays type but same "model" so probably check the description
i know that VA displays have ghosting problems (idk if new ones still have it), and what friends said on that brand is really visible

[worldly cipher]

https://youtu.be/VypONR_omEY?si=afE4ft9DhAdkTpMo

Seems pretty good to me tbh

I'm like 80% locked in on getting this really it's just that the reviews on it online having longetivity issues is what holding me back

Plus the fact that I can't find one on a physical store and I need to buy it online which on a good note is their official store .... but yeah I do have some online buying problems

Don't want to be on the "hit/miss" mark

[cosmic lion]

if you want see if you can find an old monitor from a brand you know... i have an asus vg248##, i dont remember the rest of the letters since i buy it like ~10yrs ago is still working fine, obviously it doesn't have new features like freesync, the color is not the best, the speakers are really bad, but at least for the use i give to that monitor that is gaming, works perfectly and on that time cost me like 150USD, a little less, probably you can find similar monitors more cheaper but obviously with some new features missing

[odd wedge]

Guess who got hacked

[bright forum]

You?

[stoic reef]

[odd wedge]

I did!

Got virus

Spyware

Bypassed 2FA to reset my HoYoverse account password

I recovered everything tho

[stoic reef]

at least you got it all back tho

[odd wedge]

I'm gonna do some scans again to be safe

[stoic reef]

pls do q.q

[odd wedge]

and create a boot drive just in case

Might reinstall Windows if I have the time

[stoic reef]

that would be best, but at the least dont forget to do a rootkit boottime scan and all that

[cyan cargo]

honkai causing my laptop to break

[stoic reef]

whats it doing exactly?

[cyan cargo]

the pixels are like

jittering

and the game crashes whenever i enter this one realms of battle stage (not sure if its just that one stage that crashes)

[stoic reef]

might be a graphics driver issue can you provide these two screenshots?

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[stoic reef]

ok thanks let me take a look through that real quick

[cyan cargo]

they seem fine

[stoic reef]

Yeah those seem ok, have you opened the game since it last crashed?

[cyan cargo]

yeah

and it crashed on the same stage

[stoic reef]

Do you think you could go into that stage that it crashes on and then one the game has crashed send me your output log file so I can maybe see why the game is doing that?

!faq gamelog

[grizzled rampart]

The game log can be found at the following locations:
Global: %userprofile%\AppData\LocalLow\miHoYo\Honkai Impact 3rd
SEA: %userprofile%\AppData\LocalLow\miHoYo\Honkai Impact 3
Copy the path, then paste it (Ctrl+V) to the start menu. Press Enter to navigate there.
You will find a file called output_log.txt, send it here.

[vocal shore]

hey everyone

can we increase valk status in dorm task for S+ task?

[cyan cargo]

i found this

is it because im using better hi3 laucnher

[stoic reef]

for that ask in #👶beginner-help they should be able to answer better

[vocal shore]

got it

[stoic reef]

i see, not quite the output log but the d3dll.dll causing the issue definitely means its with the graphics. what i'd recommend is first doing a repair both in the launcher and in the red repair icon in the bottom left of the login window, if it keeps happening then cleanly uninstall your graphics drivers with DDU https://www.guru3d.com/download/display-driver-uninstaller-download/ and then reinstall them. if that still doesnt help then at that point you'd need to reinstall the game unfortunately

[cyan cargo]

k

[worldly cipher]

Tell us what file/application is the culprit

[stoic reef]

unlock tool

[worldly cipher]

I do assume it's one of those files that instantly download when you have a pop up ads

[stoic reef]

yeah probably

[odd wedge]

The two files I dunno, but pretty certain the unlock tool one is the culprit

[worldly cipher]

Tho this is my 1st time knowing a virus that hasn't been opened yet (just downloaded) and can do sheezs like this

Autorun perhaps?

[glossy turtle]

so i have honkai impact on steam and i have made good progress in it but want to play on my phone using the same account. is that possible?

[worldly cipher]

Nope

[odd wedge]

Yeah that's my fault, I downloaded it

[worldly cipher]

Damn I thought a certain pop ads downloaded it for you

[stoic reef]

theoretically possible that something could be scheduled as a startup program or something for next reboot

[odd wedge]

I ran it, trying to crack something (it in fact did not crack it)

I did an oopsie

[worldly cipher]

WTF

[stoic reef]

like hero said, its not possible. basically steam has its own login server/accounts which is totally seperate from a hoyoverse account, thats why you dont get prompted to login ever. its honestly the biggest most giant downside to the steam version and i do highly recommend asking for a way to link steam accounts to hoyoverse accounts in every version feedback survey. if enough people ask they'll prioritize it hopefully

[worldly cipher]

Anyway it's good that you counter the hacking and do be careful next time Slothy when downloading stuffs

[odd wedge]

This the only time I got fucked by fake "crack"

[stoic reef]

oh yeah i always like quadruple scan anything like that before i touch the file

[worldly cipher]

me doing that when I installed the DDU

Better to be safe than sorry

Oh btw thanks Slothy for reminding me that Defender is doing its job

[worldly cipher]

I'll be getting the Koorui 24E3

It seems like Koorui is a sub brand of HKC

So it's somewhat a reputable brand

[odd wedge]

I should've been more suspicious about it

not me having a bunch of cracked applications

[stoic reef]

its okie (~￣▽￣)~ <3

hard to be vigilant literally 100% of the time

[odd wedge]

Defender is great

[odd wedge]

Cool, I just think it looks cool

[worldly cipher]

I've heard a lot of reviews in Nvision being "Endvision" and not having that foreign youtube reviews (only locals)
On the other hand the Koorui 24E3 do have a lot

And its gonna be on sale for $80-90 this week, just hoping that the monitor I received doesn't have any defects

[worldly cipher]

I do know I won't to get it's full potential when it comes to gaming since I only have a 3200G combined with a 3050 6gb so maximum I can only gain 60-105fps at best but hey 60hz to 165hz is a huge upgrade
I did find some 100hz IPS/VA monitors but they are almost the same price of the 24E3 they are just like $10-20 cheaper

[odd wedge]

Me staring at my 34 inch monitor from 60cm distance be like

Surely you'll notice something playing on monitor

Better performance

[worldly cipher]

Ghosting

Anyway when it comes to syncs if I enable Free/G sync there's no more reason to enable V-sync in game right?

Since the monitor is already adjusting the refresh rates in real time

[odd wedge]

Hmm that I don't know

[worldly cipher]

Well F looks like the Koorui 24E3 only has the AMD Freesync Premium so no Gsync for me I guess

[verbal spire]

Some help me log back into my account

When I try to login in I can't seem to load

But when I use account retrieve and use the same Gmail pswd it loads the I'd with the level but I cannot connect to it

[verbal spire]

Help I don't know where it is connected to

[cosmic lion]

the "account retrieve" is only for linking account from the old system to the new one, so the login there could be different to the HYV account where you link it
the best option is to contact CS, telling them that you don't remember how to login to your hi3 account (telling them your UID) and they will tell you what you used #how-to-contact-cs

the other option is to login to HoYoLAB with any account that you remember and check the battle chronicles if you find your account.
because you use gmail could be that you made the mistake of using the google login instead of the email one during the link process, or viceversa.

[stoic reef]

[cosmic lion]

[winged hemlock]

after the latest patch whenever I go in to APHO 2 there's like a 50% chance I get system unlock pop ups, I've never gotten them before this

any idea how to make it stop appearing? someone mentioned it might be a sync issue

for now I'm just praying next patch somehow resolves it

[stoic reef]

system unlock popups? im not that familiar with that message, if you get it again can i get a screenshot of it?

but at least you can still play but im not familiar with that message

[winged hemlock]

it's stuff like new Valkyrie unlocked (Carole), (APHO Mei)

or Moon RIng unlocked etc

[stoic reef]

hmm, yeah that might be a sync issue, are you on pc or mobile? and if you have it on both does it do it on both?

[winged hemlock]

I play on PC exclusively nowadays, so no mobile

[stoic reef]

I gotcha, if you dont mind trying a few things and defaulting your settings you can clear your cache, if its messed up what all is unlocked there then it might be doing that. if you dont wanna try that just yet then about all you can try is running the repair in both the launcher and in the red repair icon in the bottom left of the login screen

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[stoic reef]

but if its not a cache issue, then it should in theory be cleared up by next patch

[winged hemlock]

ok, I'll give it a go tonight

[stoic reef]

okie and good luck!

[worldly cipher]

Holy the monitor I was planning to get is only $80.99

https://tenor.com/view/spy-x-family-anya-sparkling-eyes-anime-gif-25175073

[stoic reef]

thats a good deal!

[worldly cipher]

Well it's actually sale rn $85.99 to be exact but yeah thanks to shop vouchers I saved $5

[stoic reef]

thats still really good, mintors frequently are over 100 usd

[silver swift]

do you guys know why the pity of my weapon banner reseted?
I was at 8 box remaining, and was waiting for songque to come back, and today I come back to it being back to 50
is it because I got senti's brick? the pity wasn't linked and I had to pull a lot on it to get the brick (and no stigmata :') ) so I don't understand

[stoic reef]

might need to ask in #👶beginner-help they know a lot more about the banners, the only thing i can think of if sentis brick was on teh same banner but i could be wrong on that

[errant kelp]

what was the banner called

you may have pulled on the wrong one thinking its p2 gear banner

[marsh python]

@sly bolt sorry but i noticed that ur currently the only online amoung hoyo staff

i just wanted to ask if [e-mail] is official email

or some spam/fake ?

[hot current]

You can copy their email in #how-to-contact-cs

[marsh python]

no, but i received email from them

its kinda sus with these upercasse and dashes, kinda gibberish

[hot current]

Personally, I'm not too keen on sharing details with that, but the email domain seems right (iff you type it out)

[marsh python]

hmmm oke

[hot current]

I suggest copying the email in #how-to-contact-cs , and try again there, you could ping @ kentjy if you want better clarification

[marsh python]

@jolly crag

[jolly crag]

[stoic reef]

pls dont ping staff, most of the staff in here are community manager people and would likely not know the answer to your question, nor are they customer service.

I could not find any mention of that email address anywhere specific on their website or in this server or on the honai subreddit to be honest so it might be sus. i'd personally email customer support and ask them since they would definitely know

[jolly crag]

wai pong me

[stoic reef]

they want to know if that email address is sus, but its nice to see you

[hot current]

Luna wasn't online/active earlier and I only see you ken

[jolly crag]

real since I've been receiving this same email since 2022

me trying to reply to an email I received from them

[stoic reef]

google failed me

[marsh python]

wait so its official

[jolly crag]

lol

[stoic reef]

literally no mention of that email address anywhere on the internet

[jolly crag]

yes if it's regarding beta then yes

[marsh python]

oke

[stoic reef]

ah thats why, i never signed up for it lol

[jolly crag]

:P

I'm having too much fun in beta rn

[stoic reef]

must not be in the lore channel often then. ive been debating the concept of time in there for the last 2 hours

[jolly crag]

back to beta

https://cdn.discordapp.com/attachments/644231882480812064/1292815455072948325/1196419223522648065.gif

[hot current]

I rarely open that room, see you much later again (idk when)

[stoic reef]

fair, if i feel like climbing back up to nirv i'll hangout more in the beginner help channel, but theres been some controversy with the story lately and the lore channel has been a lot spicier lately so i've been spending most of my time in there as its a lot more active and none of the other profs hangout in there

[hot current]

I see, I'll try visiting that

[stoic reef]

no pressure, but its nice to see you too

[bright forum]

So we're not good enough for you I see how it is /j

[marsh python]

[vapid mesa]

Offering you a one-time warning to never ping staff. Revise our rules. Thank you.

If you have questions related to emails, contact CS #how-to-contact-cs and nowhere else

[marsh python]

i know, but put urself in my position, i think u will understand and be scared as i am

[vapid mesa]

If the email is in there, it's legit

[marsh python]

and im sorry

[vapid mesa]

No, not really

Now perish

[marsh python]

how rude

[vapid mesa]

[marsh python]

i mean i luv u

😅

[stoic reef]

brb gonna clone myself to hangout with the best princess in the server while also manning the daycare of slapping the misinfo outta people

[vapid mesa]

me on my way to cleanse Luna's record #MakeLunaFlawlessAgain

[stoic reef]

[bright forum]

Wow and not mine I'm reporting mod abooz

[vapid mesa]

I can't clean what already sparkles dear

[bright forum]

SPARKLE ⁉️

[bright forum]

Ok enough shitposting bye

[honest kayak]

Is it just me that the game almost never opens at the first launch??

Tapping doesnt do anything

And u have to relaunch the game

[deft venture]

srsly, i'm confused rn.

Context:
I've been upgrading my storage to SSD, so i've copied all my data including HI3 data.
And after installed this launcher + change this game file directory(since i'm using ssd, i've change the config.ini file and replace the file directory of the game) and pressing start game, this pop-up menu appear.
any idea to fix this issue?

i'm using collapse launcher, not the official one.

[cosmic lion]

Like the error says, you have some files missing and/or corrupted, run a full repair and should fix it

[cosmic lion]

If that happen on the elevator screen, is most likely a connection issue, probably your ISP is giving you problems, you can try the stuff in here to "fix it" #🔌technical-help message

[deft venture]

i've try it fix it in full repair game mode, still no result

here's the log from repair file section via collapse launcher

[honest kayak]

Ooh okay thanks

[stoic reef]

hmm, maybe try deleting the file in the first line of the error log and then let it redownload. if that doesnt help then all i can think of is to reinstall the game like it says but i just woke up and am double checking some things so if deleting that and redownloading doesnt help and you cant reinstall then give me a few minutes to see if i can think of something else

ok yeah i was wanting to check something with collapse, if the full check (not quick check) repair isnt fixing it then the game installation got broken when being copied to a new location so you'll likely need to reinstall

[narrow coral]

anyone got FPS cap at 60? I'm playing on PC using fraps to see FPS that interfaces other than bridge can reach 120FPS. When battle FPS capped at 60, ingame fps also shows that.

[stoic reef]

theres a seperate menu and in combat fps setting, is your in battle FPS set to 60 in the settings?

er wait nvm, it used to be there in the old UI i think but as of part 2 its capped to 60 by default. but let me tell you h ow to manually change it

[stoic reef]

Theres two ways to do it, you can install one of the custom launchers in the first pin and they can do it in their launcher settings or you can:

Close the game, open registry (WIN+R > regedit > Enter)
Open Computer\HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3
go to GENERAL_DATA_V2_PersonalGraphicsSettingV2 and there you can change it to whatever number you want. just note that if you change the graphic settings in the game after doing this you may need to go back into the registry and update it again since it might default to the in game one again

[narrow coral]

hmm weird, just went into the settings v2 like u said, it was already 120 for both settings. I changed both to 240 instead, interfaces managed 240 but battle still stuck at 60.

[stoic reef]

and you didnt go into the in game graphics settings after changing it in the registry right?

well actually nvm you can go into the setting itself

but what if you turn the built in FPS counter on, does it still say 60 in combat?

[narrow coral]

yeah it shows 60, didn't touch the ingame settings either

[stoic reef]

what combat are you testing? iirc some of it is hard capped to 60fps

[narrow coral]

so far i tested MA, Realms of battle and Elysian realm

[stoic reef]

yeah that should be affected, i'd try restarting your pc and double checking the registry key and changing it if its the same, even to like 241 or something. maybe also try lowing your graphics settings in general lower than they are now in case its just not getting over 60 because of gpu limit

[narrow coral]

didn't work... still capped at 60FPS

i try the custom launcher instead

HigoCry

[stoic reef]

ok yeah try those, if that doesnt work then honestly im not sure whats causing it to be capped to 60fps, maybe your GPU's software like the nvidia control panel or something is capping it or something because its supposed to do that. mines set to 240 right now in the registry. as a side note, setting it to that in the registry should change the in game graphics setting fps dropdown menu to 30 since its set to not a value that the game knows

[vital pelican]

hello everyone, my game keep crashing in one of the Hot on the Trail stage with an error message

[stoic reef]

can you share these screenshots?

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[vital pelican]

here

[stoic reef]

I think i see the issue, your laptop's integrated GPU is using your RAM and VRAM and so sometimes it can get overloaded and crash if theres not enough to go around, which is why for laptops without a discrete or dedicated GPU like yours the minimum recommended ram is 16GB. i'd recommend first trying to lower the graphic settings and/or running the game in windowed mode and make sure that you dont have other stuff open when playing the game. if that doesnt help then try running the repair in the launcher and also in the red repair icon in the bottom left corner of the login screen to repair the game

[vital pelican]

thanks for the suggestion, anyway hope this fix the issue

[stoic reef]

hopefully, if that doesn't help the only other thing i can think of is to reinstall your graphic drivers and/or the game

[narrow coral]

checked bunch of settings, tried HSR and ZZZ too. Somehow only HSR not affected by 60FPS lock. Previously working fine though, PC messing with me

MeiTantrum~1

[stoic reef]

yeah something is weird going on, im honestly not sure what it is unless you have some different performance plans in your gpu software for different games or something. but im not too sure about that

[narrow coral]

can only rely on frame-gen now, time to max out quality setting since i'm capped anyway

[stone pivot]

how do i download sea version on ios without being in sea?

[bitter ravine]

can ios install apk? if can go to pins

[stone pivot]

no

i dont think so

[bitter ravine]

#🔌technical-help message

try that

[stoic reef]

no, apk is a file type for anroid only

but yeah, will need to make an appleID account in the SEA region

[stone pivot]

oh

i see

i need a vpn i guess

[bitter ravine]

i dont think it will work

[stoic reef]

just using a VPN wont help, the app store looks at the locaion of your appleID account

[bitter ravine]

[stone pivot]

yes i mean while creating the account if i use a vpn

it should be from that location right?

if i connect to sea while creating the account

[stoic reef]

oh i gotcha, i cant remember if its needed, it'll use the address of tha account, cant use your regular address and all that

[stone pivot]

i always forget that you need to download a separate version for sea i've probably full downloaded the game so many times and have had to uninstall it lol

[cosmic lion]

by any chance do you have a multiple monitor setup with different refresh rate?

[stone pivot]

i tried using qooapp

but it seems like i need a VPN for that aswell

[stone pivot]

taptap*

is jp same as sea?

or different

[stoic reef]

no, jp has its own server

[stone pivot]

oh

[cosmic lion]

nothings is capped differently anymore on pc, there was a cap for non-combat scenes, but iirc 7.4 remove it... the same ver. where the "max" render was change from x2 to a lower one, and recently now that changed too...
but still other thing is causing a problem, for me sounds like the different refresh monitor issue that windows have

[stoic reef]

oh yeah i forgot about that. but yeah now that you mention it its probably the refresh rate

[narrow coral]

i'm using 1 screen only. The problem is somehow fixed after changing full screen option, changed back to same settings and works fine.

[gilded birch]

it doesn’t matter; i managed to create a mainland china region based apple id so that i can download cn app store only apps and it never got suspicious

[stone pivot]

by using a vpn right?

[gilded birch]

no vpn rewuired

required

[stone pivot]

how can i do it then?

[gilded birch]

#🔌technical-help message

[woeful schooner]

hi! this might be a minor issue but i’m not entirely sure how to fix it. my jp account is binded with game center but every-time i attempt to login it say it expired? please help!

[cosmic lion]

go to your phone settings and log out from your gamecenter account and then login again, after that the game should get the login data correctly

[woeful schooner]

that worked! thank you so much

[stoic reef]

[jade flax]

are there anyway to redeem code outisde of game?

[stoic reef]

not that im aware of actually

but they're usually good for a few days or more

[odd wedge]

Nope

[naive briar]

I've got someone question. In case that someone hacked into my account and changed my password then use 3rd programm on my account and cause its ban, its there any chance i can unban my account?

[stoic reef]

maybe, but you'd have to contact customer support its up to them. they might not since ban appeal isnt part of the terms of service but it would be up to them, you can email them (emails in here #how-to-contact-cs )

[naive briar]

ok ty

[stoic reef]

np and good luck!

[lethal sun]

is it possible to change hoyoverse email location?

[stoic reef]

you mean the email linked to your account?

Like your login email right? You can change that at account.hoyoverse.com though you do need access to your email to do that. If you don't have access then contact customer support and explain your issue along with your account UID #how-to-contact-cs

[lethal sun]

yes

alr okay ty

[tawny oasis]

Heyy

What are the minimum requirements for the game on mobile devices?

[bitter ravine]

https://cdn.discordapp.com/attachments/427673685026013184/1214735300757164102/Honkai_Specs_Full-1.png?ex=6709c668&is=670874e8&hm=3a110dea3adcf229209c3451b31b4b0c07036030d62565923a23313a1be62b98&

[tawny oasis]

Tysmm

[bitter ravine]

[tawny oasis]

How do i check the info about my phone's processor? It's a moto g 14, i have all of the other requirements

[bitter ravine]

https://www.gsmarena.com/motorola_moto_g14-12447.php

[tawny oasis]

Is dimensity the screens size?

And It doesn't match with the processors said in the image, would the game still be playable?

Considering i have all the other reqs

[stoic reef]

dimensity is the chipset, give me a minute and i can double check the chipset for ya

[tawny oasis]

Tysm

[bitter ravine]

omaga hi lune

[stoic reef]

ningyo

[stoic reef]

Tbh that processor is under the minimum, hard for me to say how below it is because different brands and all that the game wasn't designed with the unisoc tiger in mind. So while you might be able to play the game on it (might have to root your phone and lower it's resolution) I can't guarantee anything sadly

You could always check in with official customer support they'd have better knowledge for performance on that chipset I imagine #how-to-contact-cs

[tawny oasis]

In your opinion, would the game be playable without it crashing?

When i had 4gb RAM It was barely playable, but my phone's got an update and it has 8 now

I can use part of my memory as ram

[stoic reef]

hard to say, it would most likely handle the earlier stuff like part 1 just fine imo but considering the cg that plays during the game download is rendfered with the new stuff it might crash then. if you can get on a wifi and stuff you'd find out pretty quick during the in game download screen. i dont think it would handle any part 2 stuff well if at all. but the ram isnt the issue its the gpu and processor that are not stonks

[tawny oasis]

Ohh, so i probably can't play It

That's sad, tysm for the help

[stoic reef]

probably not, but you'd find out with about a 500mb download from the app store and if it would crash during the in game download then yeah it wouldnt work

but np

[naive briar]

hope i can get through this

[lunar gust]

interesting template

[serene stump]

help me, i've been stuck here for 10 hour

[dusty cove]

either wifi problem

[serene stump]

ngl but my wifi is strong

it just happen when i reinstall it after 1 month quit

[dusty cove]

either way

it's happen to me also

but hpone

due to signal connection

[serene stump]

like ?

tbh it still not working

yep not work

[bitter ravine]

#🔌technical-help message

[serene stump]

this is #🔌technical-help

[bitter ravine]

click it its a call function

[serene stump]

ok

i did use vpn

and even change network

both of them

not work

😭

[bitter ravine]

try restarting your router ig

[serene stump]

what is router again?

[bitter ravine]

your internet/isp hardware

[serene stump]

i did

no reaction

[bitter ravine]

try restarting your device(on my case changing to data is enough or vpn)

[serene stump]

i did

still no reaction

[bitter ravine]

if u already did everything the last way is contacing CS #how-to-contact-cs

[serene stump]

i notice that

only honkai impact have this prob

not with star rail

[bitter ravine]

ye thats seems to be a trend here

[serene stump]

any link lead to the web ?

as i cant get in

[bitter ravine]

email

Global
EN: [e-mail]
DE: [e-mail]
FR: [e-mail]
SEA
EN: [e-mail]
CN: [e-mail]
TH: [e-mail]
VN: [e-mail]
ID: [e-mail]

[serene stump]

ok

[deep hollow]

I have a problem and please help me.... I updated the game (SEA version) after a long period of not playing it.... I updated it and the game asked me to enter my account.... My account is linked to mihoyo, but the entry did not succeed even though I am sure... The data I entered...I put the Forgot password option, but the Hoyoverse window appeared for me to enter the account...I don't know if mihoyo is the same as Hoyoverse, but when I put the account in, it was linked to Hoyoverse, but as a new player and not at the same level as me in the game, even though the Hoyoverse showed my basic account data with the level and name as shown in the picture..... My account is also linked to Google Play, but the Google Play application does not work for me even though I updated it and the button inside the game is not activated... How do I access my account, please help me

I can not send the picture 💔💔

[bitter ravine]

can u login to hoyolab with the same acc

and do u install the correct client

honkai... 3 -> sea
honkai... 3rd ->glb(NA EU)

[deep hollow]

Yes SEA version

[bitter ravine]

have u try this

[deep hollow]

No i have not i will try now

But why i can not send pictures?!?!

I want to show you my screenshot

[bitter ravine]

wym u cant

[errant kelp]

if you’re on mobile, press the plus symbol

[upper parcel]

What exactly happens?

[serene stump]

so i just need to send e-mail and wait for respond ?

[bitter ravine]

ye

[upper parcel]

The issue might resolve itself in the meanwhile btw

[deep hollow]

Failed to send message. Hold for options

[errant kelp]

weird

[serene stump]

uhm i forgot to tell u that im stuck for 10 hour this day and 48 hour before

i dont think it bad but it is

[upper parcel]

Which VPN did you try?

[serene stump]

;-;

[serene stump]

warp

1.1.1.1

[upper parcel]

Try Proton

It's free as well ofc

[serene stump]

it the same as 1.1.1.1

still random

and nope

not work

[upper parcel]

Do other websites work when the VPN is on?

[serene stump]

yes

[upper parcel]

Yeah, CS it is

[serene stump]

like only honkai impact got this issue

still work on star rail and some other games

[deep hollow]

I did not find this option inside game

[errant kelp]

hoyolab is a different app

[bitter ravine]

hoyolab.com

[errant kelp]

[bitter ravine]

so slow chez

[deep hollow]

You want me to creat account on it?
Or login by my acc data?

[bitter ravine]

same as your original acc data

[deep hollow]

After that what next?

[errant kelp]

we already know its not a wrong cilent issue right

since he just kept saying SEA instead of answering you

[errant kelp]

can you login or not?

[deep hollow]

Yes i use SEA version

[errant kelp]

what is the cilent called

[bitter ravine]

go to personal homepage

[errant kelp]

is it “Honkai Impact 3”

or is it “Honkai Impact 3rd”

[deep hollow]

This

[bitter ravine]

after this on battle cornicale page there is your acc info if there is one

[deep hollow]

I can explain to you more, but I cannot send pictures. I do not know what the problem is

[errant kelp]

can you dm me the messages

[deep hollow]

I will try this
What is the link again please?

[errant kelp]

would be nice if you recorded what you’re doing

[bitter ravine]

hoyolab.com

[deep hollow]

Guyes there is no Jonkai impact 3 on HoYoLAB....Just honkai impact 3rd

[bitter ravine]

if yes,then u download the wrong client,u can check your server location my pressing it

[cosmic lion]

what is your issue exactly when you try to login ingame? and when was the last time you played the game?

[bitter ravine]

smh i share my acc id

[deep hollow]

When I logged in to HoYoLAB, the icon for Honkai Impact 3rd appeared, not Honkai Impact3. The last time I played the game was several months ago.

[cosmic lion]

tbh is not that bad... the only things you can do with only the UID is adding someone as a friend of ask for a recovery form, where you still need more info
the times is really important to hide is when you need to do the recovery, because you can only do 1 process at a time, or that you don't want friend requests

[errant kelp]

now i know it, haxing into ur accrn

[bitter ravine]

then wrong client issue

[errant kelp]

so after all that, my prediction was right

[bitter ravine]

but before that the acc u talking is that old one right?

[cosmic lion]

the site will change the name according to the "location" so the name doesn't matter on HoYoLAB,
and like on what year approx was the last time you played? because could be that you already have link it to a HYV account or not, so we need to know that first

[deep hollow]

Yes, my account in the game is old, called “yazan phantom” since I started playing it, so I don’t want to lose it...I have the account ID. Wouldn’t it help us to recover it?

[deep hollow]

I do not remember exactly 💔💔

[bitter ravine]

the one on the hoyolab is it the same?

[cosmic lion]

then your only best option is to contact CS, tell them that you don't remember how to login to the game, give them your Honkai UID and they will tell you the steps to follow
if the account is not link yet, they will tell you the steps to link the account. If is already link, they will send you a censored ver. of the login info of the HYV account (like em***@il.com)
#how-to-contact-cs

[deep hollow]

It has to be

There is an important matter....my account has been linked to Google Play since its creation....why cannot we log in through it and why does the game not support it now?

Is it possible that the account was canceled and when I tried to log in through it again, it created a new player level for it?

[bitter ravine]

there is still an option as login

on mobile

[deep hollow]

Damn why can't I send pictures!!!???

[serene stump]

new problem old person

used clone and this happen

[deep hollow]

Is there any link to use Discord instead of the application?

[bitter ravine]

can u open this side

[bitter ravine]

not the acc that u want or just frezze like on the picture?

[serene stump]

no

i used clone

escape elevator but still freeze

[bitter ravine]

damn...

if frezze like that on my expirience its always on the internet side

[cosmic lion]

game accounts are not deleted by them
and just in case miHoYo accounts are not the same as HYV accounts, so that is why they have the account retrieve option, so you can link those accounts
the problem with 3rd party logins (like google) is that if you login with them on any site/system that support it, you will create a new account if the data wasn't already link, so probably you just created a new HYV account instead of login to the correct one or linked you old account before
you can try to an account retrieve to link your account and see if you can do it (read the guide here: #🔌technical-help message)

[deep hollow]

What HYV mean?

[cosmic lion]

HoYoVerse

[deep hollow]

Is there any video explaining how to restore my mihoyo account and link it to HYV... Please, I want my account... I do not want to restart the game from scratch.

[cosmic lion]

check the pin i shared here, there is a detailed guide

[deep hollow]

If you insist... I can find out when was the last time I played the game... Maybe having an account on Google Play will help me find out when was the last time I played it.

[cosmic lion]

pls check the guide, read it carefully and follow the steps until you got the account linked, if you get any error msg don't try to do another things, just come here and share what the error said, a screenshot is the best because there are 2 msg that are similar but the steps to follow are way different

[deep hollow]

I watched the video and did the same thing....a message appeared that the account does not exist, but I am sure about it....Does this mean that I lost my level in the game and I have to restart it?

[deep hollow]

and i am sure...the game is SEA version

[magic laurel]

First image shows an account that I accidentally made instead of linking my main hi3rd account that is the second image showing at the right. And then now at the right side that i linked it to my alt hoyo account so i wont lose it incase
How do i unlink the hi3rd account (left side image) from my main hoyolab and link my main hi3rd (right side image) to my hoyolab to my main hoyolab

[stoic reef]

Quick question, you said you haven't played in a few months. You played it this year right or do you not remember?

If the answer is yes you did play this year then there is only one of two possible issues going on. You're either logging into the wrong hoyoverse account or the wrong server. Before you try a bunch of logins and accidentally create a bunch of new game accounts just do what Ihofox said and email customer support and explain that you aren't sure what to use to login into the game and give them your UID and they'll tell you that to use to login.

If you haven't played the game even once since July 2022 then go to that pin that Ihofox shared and read the full detailed guide, not the video. The video is just showing how to do it if there's no issues. The guide explains what to do if there's any issues

[stoic reef]

You cannot on your own. There's no button or anything to unlink a game account from it's hoyoverse account. You can ask customer support and see if they can do it for you though #how-to-contact-cs

[tawny oasis]

@stoic reef actually impressive lol

Hope It does this good until full resources

[cosmic lion]

Tbh i dont think they will help with their issue sadly, probably they unlink the accidental one, but they want at the end the account transfer from one HYV account to other

[stoic reef]

good luck!

[tawny oasis]

Thx, i'll need It 😭

[stoic reef]

probably not, historically they have not helped transfer accounts but i'd rather let customer support decide that if that makes sense, i should set expectations better tho

but hihi~

[tawny oasis]

Heyy, what are the minimum graphic settings for a good gameplay?

[stoic reef]

that is very device dependant and also what you would consider "good" gameplay. if you're wanting as smooth as possible then set them as low as possible, if you want a mix of smooth and good looking then you'll have to experiment with things. i forget if it has it or not but if the phone has a rendering accuracy setting then start there

[magic laurel]

Man, also thank you

[serene stump]

guy can u tell me how much data does the full pack need ?

i need to make sure that there is no missing file

[grizzled rampart]

v7.7 approx. install size

• Mobile

basic assets ~ 25 GB
full assets ~ 33 GB

• PC

basic assets ~ 35.5 GB
full assets ~ 44 GB
(Event files that come out after are not counted here)

[serene stump]

why mine just ab less than 40GB

jelp

help

😭

[stoic reef]

You'll need to free up space from somewhere then if you want the full download

Uninstall something you don't normally use, use a junk file cleaning program, etc

[serene stump]

no

still 60GB spce

space

but it only took less than 40GB

that mean there is some missing files

[stoic reef]

To download anything missing go to AI Chan phone > resources

[serene stump]

bro

[stoic reef]

And there you can find\install anything missing

[serene stump]

this is the problem

and not bc of my wifi

[bitter ravine]

burh still like this

[stoic reef]

Well that's not related to the game size or missing resources lol at all, that's a connection issue. I know your WiFi is fine but it's still a connection issue to the server. Try everything in this pin #🔌technical-help message

And if nothing in that pin works, contact customer support

[serene stump]

none reply

19+20 is just 39 GB

and other 5GB is missing

including lobby data

wait can you give me the full data

i would like to do some trick to get fully downloaded

[bitter ravine]

pins?

[stoic reef]

they dont work 24x7, give them between 1-3 days to reply.

also you're reinstalling? but the size difference is that theres some more download after you launch the game after installing depending on what you had installed before and what preference you chose (minimum or full installation). the bare minimum is 35.5 and the maximum is 44. your game can range somewhere in between those two depending on what you've downloaded or not

when you get into the game, go to ai chan phone > resources to download anything missing but we dont have the full game resources to download outside of the game

[cosmic lion]

Is not missing, the file that you download is ~19gb, but is a compressed file, after the unzip process the folder is like ~25gb then you need to download the rest in-game.
But like Luna said, the game install size can be between 35-45 GB depending if you selected the min/full install and/or if you deleted some resources with the in-game option

[hybrid canyon]

how would you know if your on sea server for mobile?

[odd wedge]

#🔌technical-help message

[deep hollow]

What you say makes sense... This year I did not play the game... I may have made several mistakes as I said because I tried a lot to register with an account, so I logged in and out through Mihoyo and hovoverse, so I may have messed up some things... How do I contact support and what? Tell them please

[serene stump]

ok data corrupted 😭

map do not load

[stoic reef]

you can find their email addresses in here #how-to-contact-cs

just email them and give them the UID number of your honkai account and tell them you are not sure what account your honkai is on because it started you into a new account. They'll help you from there

[stoic reef]

can i see a screenshot? in general yeah its corrupted data and you gotta repair but there are a few known issues with a specific map or so not loading

for pc you'd want to repair both in the launcher and in the red repair icon at the login screen

[deep hollow]

Excuse me, but I found several emails related to the SEA server...and if they are EN CN TH ID VN...which one should I choose?

[stoic reef]

Those are language preferences, so I'd suggest picking the language you speak best

[deep hollow]

Can i email them via gmail?

[stoic reef]

Yes

[deep hollow]

One last question, please... Is it really possible to restore the account... I don't want to restart the game from the beginning... The problem is that I didn't know that there had been a HoYoverse account instead of mihoyo, and I usually used my Google Play account, but now I don't know why. The game does not support it...I am afraid of losing my data because I have been playing it for years and I do not want to lose my level in it

[stoic reef]

Well the account is not deleted, that doesn't really happen. Google Play is supported still on mobile just not PC. But like I said the game accounts do not get deleted unless you basically beg customer support to do it. So your account is safe. It's just either not linked to a hoyoverse account or it's linked to a different one then you're thinking. Either way customer support can clear up the confusion so email them with the info I said to give them and wait for a reply (usually between 1-3 days) and if what they say is confusing you can always let us know and we'll tell you what they're saying to do

And if it turns out you're not linked to a hoyoverse account and only has Google play for the login there's things we can try but it's best to find out what you actually need to do before you try a bunch of stuff that may or may not work

[serene stump]

id like to send it later as i have an extra class from 1:30 to 5 o clock

[stoic reef]

thats fine whenever you get the time, if im asleep one of the other regulars in here will probably know whats going on when they are free enough to look at it

[serene stump]

new account

alt

main

[bitter ravine]

i remember som1 with the same problem

[serene stump]

any solution

[bitter ravine]

ig wait until CS respon

usualy take a day or 2

[stoic reef]

oh when you said map i thought you were talking about an in stage map while fighting. but yeah if you're logging into the same game client with both accounts its not a downloaded asset issue or anything like that, wait for CS to take a look at this because it doesnt look like anything on your end

[serene stump]

no

i reinstalled and play different account

the map load got freezed

[stoic reef]

Ok so I'm a bit confused right now. You reinstalled and the game loads fine on your alt account right? But when you log out and go to log into your main account it gets stuck on the loading screen right?

[stoic reef]

Like both of these screenshots were taken on the same installation of the game right?

But it is weird that your alt account goes to the main menu, but the menu doesn't load at all

Or wait I think I understand, you reinstalled and went to go into a stage and that's when it froze on loading the map.

I'm about to go to bed but try the stuff in this pin #🔌technical-help message to see if that fixes your issue, also double check that your pc meets the requirements to play the game, the requirements are in the pins

If none of that helps then yeah try waiting for customer support to see if they can figure out your main account login issue or why your pc that is above the minimum requirements can't load the maps even after reinstalling

[serene stump]

no

alt just only get in menu

and freeze

main is infinite elavator

[serene stump]

nah i did

none of them sovle my prob

this issue is like

the lobby and maps file doesn't work

[stoic reef]

what date were your drivers? The ones mentioned in that pin

But to avoid confusion, please stop referring to the main menu as the map file. The games map files are the in combat stage environment so that's why I kept being confused about what your game was doing

But tbh it still kind of sounds like an unstable connection issue, right after the elevator, when you see the character but before the main menu loads it checks in with the server and if that fails it'll do what you're experiencing. Same with the infinite elevator issue, an infinite elevator is a very well known issue that the only cause of it is a connection issue.

I guess it's possible you're having a connection issue for your main account, but not your alt and your device specs are causing the alt account menu loading issue, but a connection issue explains both of your issues so that's why that's almost guaranteed the problem

[tawny oasis]

How ugly are the Basic Settings in your opinion?

[naive briar]

is this a bit long to mihoyo responde

[stoic reef]

They typically take anywhere between 1-3 days

[stoic reef]

Not that ugly imo. But that's just my personally preference. I could use high graphics on my PC but I typically keep it at medium

[naive briar]

ok

[warm birch]

What do

I’ve reset my Internet 2 times.

Redownloaded everything

[odd wedge]

#🔌technical-help message

[warm birch]

We are in #🔌technical-help

[cosmic lion]

is a link to a pin msg, click on it

[odd wedge]

I hate discord for that

[warm birch]

I’ll try the VPN, where should I connect

I’m no good at this kinda stuff

I’m in the US

[odd wedge]

If Cloudflare WARP, just connect.
If ProtonVPN, US as mentioned (JP didn't work for a lot of users for some reason)

[warm birch]

Thank you.

Are they completely free? Like I don’t need to pay after a while?

[odd wedge]

Yeah you don't need to pay

[warm birch]

Thank you.☺️

I love you

[cosmic lion]

proton has a free option with limited servers but they connect randomly, but you have a "limited" change server button, after some changes you need to wait for some minutes to be able to do it again

[odd wedge]

WARP's completely free

[warm birch]

I’m happy now

[odd wedge]

ProtonVPN's gonna try to convince you to subscribe to a package, but there's a small text that lets you create a free account (no credit card required, just a free account).

[warm birch]

My friend whose name is in Russian

I thank thee

[odd wedge]

I totally forgot my name's in Russian

No worries

[warm birch]

Change it to Estonian next

Every month change it to some other language you may or may not know

[odd wedge]

I'll consider

[warm birch]

consider better

It’s funny

lol

[serene stump]

nono it is about map problem as my main use other menu background

[serene stump]

beside this is alway happen even though i use other device with other wifi

[warm birch]

It worked

@odd wedge it did work. Thank you.

I’m now sponsored by NORDVPN

[cosmic lion]

still sound like a connection issue, the game is having problems connecting to the server to load the "savedata" or generate one, try to use a vpn and check if that works #🔌technical-help message
and in case you have an "adblock" disable it

probably check your dns setting too if you have one set up

[warm birch]

A VPN works

I should probably type in more than one word sentences.

But yes, a VPN works to bypass whatever this is.

[serene stump]

no way this is happen with 5G wifi .-.

[cosmic lion]

it can, that is how the internet works, the problem is in between you and the server, Luna made a good short explanation about it if you want to read it #🔌technical-help message

[serene stump]

no it just like

bruh

u dont understand the situation dont you ?

this bug is not depend on internet

and vpn

i tried all

and none

it is

map and lobby problem

[cosmic lion]

The main menu is one part of the game that constantly communicate with the server, I had that issue before on one of my networks, if something fails, the game "stops" and try to reconnect not letting you do anything (loop animations will still play)

When the problem is an asset (like a map), the game will just not load the asset or most of the time will just crash

If you want you can contact CS #how-to-contact-cs

But like I said before check more stuff that could be causing problem with the connection (firewall/DNS/AV/rarely Adblocks/etc.)

[serene stump]

none of them

[serene stump]

already did

[serene stump]

only map freeze

[sterile meadow]

Everytime text is supposed to appear over a black screen, it just doesn’t? So I’m forced to go on YouTube watch gameplay to see what’s being said, I don’t get it.

[deep hollow]

Hello.... Regarding the problem that I raised yesterday, which is related to linking my account..... I wrote to them as you told me and sent them this picture related to my account.

[stoic reef]

But since you've reinstalled already that would have fixed a broken file... I've seen the issue of a broken background before, what happens in that case is that you login, the elevator starts to open up and then the game crashes to your desktop. And for that issue reinstalling the game always fixes it. A frozen elevator or a frozen menu or a frozen missing menu is 99.9% of the time a connection issue.

Last thing I can think of that could fix it if it was anything other than a connection issue is to try to clear your game cache, this is assuming that you didn't use the built in uninstaller but instead just manually deleted the files

But if that doesn't work then despite your insistence otherwise it simply is a connection issue, that can happen when everything else is working, or on 5g, etc I promise. That's just how the Internet works and if you've tried everything else in that pin then all you can do is wait for customer support

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[rustic shard]

so i think its time i say this to not get banned am scared

i usea special form of vpn

on my android

to make my router think my phone is a ps device

so i can bypass the stupid internet prices here

it basically halfs the price

usually this config

changes my location

sometimes in germany

some times in mars

whatever tickles their pickle

will this get me banned?

it connects my device to a foreign server

that connects my device to router as ps

[bitter ravine]

i dont think so...

[stoic reef]

Did they reply yet?

[rustic shard]

thank god

[deep hollow]

No not yet

[stoic reef]

Ok, then ask you have to do is wait for them to reply

[deep hollow]

Do they usually reply?

Did I explain my problem well in my message?

[stoic reef]

That is weird and it could be caused by several things that I could think of, try clearing your cache (this will reset your settings so just be aware of that), if you're on PC the instructions for how to do that are a few messages above. On Android you go to settings > apps > hi3 > storage > clear cache (not data).

Otherwise you can try repairing the game in the launcher if you're on PC and then regardless of what device you're on it's the red repair icon in the bottom left of the login screen. Could always try reinstalling too to fix a broken file

[stoic reef]

Yes they do, like I said yesterday they take around 1-3 days to reply on average

And I don't know what you typed but they're used to seeing this problem, they'll know that you're talking about

[bitter ravine]

i feel stupid contacting CS for the maening of "efcs"

https://cdn.discordapp.com/attachments/435687797626634241/1245660493431963748/39129bdd782b4ef7ac07645c92b2a3f4293452768.gif

[stoic reef]

Nah they're there to help :3

[soft vine]

Bro something funny just happened

I'll just post photos

So I SO'd but songque animation instead of thelema

The songque

Disappear

[bitter ravine]

lmao

[sterile meadow]

I've tried each method both on my pc and my phone yet nothing changes 😭

[thorny fjord]

Could somebody help we with retrieving my MiHoYo account? I’ve gotten this far, but after clicking “confirm” im redirected to the login page. Logging in with my account credentials doesn’t work as it still says the account format is invalid.

[stoic reef]

Hmm then I'm out of ideas tbh, I'd recommend contacting customer support #how-to-contact-cs

[stoic reef]

What are you using for the email\username? It would use the same login as your main hoyoverse account. Also as a note the next login page is the hoyoverse login page since the purpose of this account retrieval is to link your old mihoyo account to a hoyoverse account, it only works to link if you haven't played on that account since July 2022

[thorny fjord]

I don’t have a hoyoverse account

I created my account via HI3 in like 2020

[stoic reef]

Ah I see, and you haven't played in a little over 2 years right?

[thorny fjord]

Yep

not sure how to link it though it’s just asking me to log in

[stoic reef]

So since you don't have a hoyoverse account you'll need to create one. It's easiest imo if you go to account.hoyoverse.com and create a new account there, and then go back to the game and do the account retrieval and once you get to the hoyoverse login part, use the hoyoverse account you just created

[thorny fjord]

Ohhh I seee!!!

So after I click confirm I just login to the new account and it automatically links?

[stoic reef]

mhmm, the only way to log into the game is with hoyoverse accounts as of july 2022 so the whole point of this is to link your old game account to the new login system. so after clicking confirm you would log into the hoyoverse account you want to link it to and then it will link, if it gives an error message send a screenshot of that message

[thorny fjord]

I retrieved my account. Thanks for your help!!! 🩷🩷🩷

[stoic reef]

You're welcome!

[naive briar]

should i resend another

[odd wedge]

Take a chill pill it's 9am GMT+8, sending another won't speed things up

[stoic reef]

^ they are not 24x7 and like i said earlier its on average 1-3 day reply time depending on how busy they are and so on. its been less than 24 hours since your last message to them

[cosmic lion]

↑ adding on what luna said, they work from <t:1711764000:t> to <t:1711796400:t> at least for what the site says.
and on weekends can slow down a little.

[stoic reef]

oh btw i forget if i properly set expectations for your first question in here yesterday, but while i sincerely hope they agree to unban your account due to it being hacked if you can prove it was hacked, they dont normally go against their own TOS for any reason so it is pretty unlikely but i do hope they do

[odd wedge]

Huh what site says their working time

Thank god the hacker didn't manage to get me banned

[cosmic lion]

on honkai website near the email address section... Unless they change the site...
I saw those when part 2 website released

[odd wedge]

Can't believe they did

10:00~19:00 (GMT+8)

[naive briar]

welp i only know that
When i first login into my account its password was changed when i got it back it said im banned

[stoic reef]

i mean they're gonna need some proof if they even agree to do it, otherwise literally everyone that gets banned would just say they were hacked to get unbanned.

is it a temp ban or a permanent one btw?

[naive briar]

permanent

[stoic reef]

oof, hopefully they agree then but like i said its kind of against their policy to undo bans so please set your expectations

[serene stump]

no the new account just get into story map but it doesnt load, that the prob

[stoic reef]

so the menu shows up with your new account right?

[serene stump]

how do i know that, it new like just created

and the map doesnt load

[stoic reef]

true, it does immediately play a cutscene i thought you were past that since you shared this picture which has mei for the background which cannot be done on the first stage and said it was your new account iirc so i thought you were past the fighter jet stage. wait nvm you have three accounts, i thought you had two. this picture was for your alt, not your new or your main mb

but let me check something, can you share these screenshots?

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[stoic reef]

though tbh if its happening on pc and mobile for you then looking at your pc specs wont do much. its 100% a connection issue i guarantee it. the reason the new account freezes on loading the "map" is because its communicating to the server that your current "mission" is the first cutscene on the first stage of the game and it cant so it freezes on loading. your alt account's menu is not loading because its trying to communicate to the server and get your game account data like your level and stuff but it cant, so it freezes there. your main account is getting the infinite elevator bug because it also is trying to communicate to the server to get your account details but it cant, it just didnt play the elevator opening animation before being stuck.

if it was a broken file or two like the lobby textures or the first cutscene "map" then reinstalling would fix it, or using a different device would work which you said you've already tried all that. I guess there is a non zero chance (like .00001% chance or something) that theres an issue on the server's side, but only customer support can help with that and you've already contacted them you said so you just need to wait for them to get back to you

but since you've already tried multiple devices, reinstalling, restarting your router, both warp and proton VPN ( sometimes one doesn't work but the other does) and have tried a different network entirely you've already done all the fixes for things that it could be on your end. So that leaves either a connection issue that is too close to your house for the connection issues pin to fix or something bugged out for all 3 different accounts of yours on the server

[serene stump]

no i think there is misunderstand here

i tried with like new raw account

[stoic reef]

and the new account is what was stuck on the black screen with a loading in the bottom right corner right?

[serene stump]

yep

[stoic reef]

then yes there is no misunderstanding. thats why i edited my message to say wait nvm you have three accounts, i thought you had two. i understand that your new is stuck on the auto first mission loading screen, the alt has no menu and freezes on the bridge screen, and your main has the infinite elevator issue

[serene stump]

let me try to do local vpn

[stoic reef]

if you havent done all of these when you've said "yeah i did all that" before then make sure you actually do try all of these fixes for possible causes of your issue, if none of them work then like i said a few messages ago you just will need to wait on customer support

• tried multiple devices (like PC and phone) and reinstalling
• restarting your router
• tried both warp and proton VPN ( sometimes one doesn't work but the other does)
• and have tried a different network entirely like the wifi at a different house or cafe or something

[serene stump]

did

and none

and i dont think there is any customer support

[stoic reef]

wdym there is no customer support?

there absolutely is they have like a dozen different teams for different languages and such. there absolutely is a customer support, are you saying that because they havent replied to you yet?

[serene stump]

did and wait enough

but none reply 😭

[stoic reef]

please read this conversation, #🔌technical-help message

the tl;dr is that they do not work 24x7, they work a standard 9 hour business day plus i remember telling you just yesterday that they are not 24x7 and that on average they take 1-3 business days to reply. they are not fully staffed on the weekends so the 1-3 business days means it might be a little longer counting for the weekend since the weekend is not a business day. You contacted them on saturday morning their time if you sent your email about 24 hours ago so you just need to wait. they are also sometimes backlogged with requests and can take longer than usual.

basically i absolutely promise you that they exist. they just work a normal 9 hour business day work weeks for the most part and you contacted them on the weekend. you just need to wait

im not sure when exactly you sent your email, but assuming you didnt misspell the email address (email address are found in here #how-to-contact-cs ) then they absolutely do exist, they just havent gotten to your email yet

[serene stump]

👍

[tepid lichen]

After completing chapter 4, I noticed that going into the Dreamseeker's home, it plays two different music tracks overlapped for some reason. is this a known bug? I can't even listen to music on the jukebox because some other some plays overtop of everything

[stoic reef]

it sometimes does that yeah. restarting your device usually fixes that

[rancid acorn]

!faq gamesize

[bitter ravine]

only mods/trial mods/prof/ect can do that

v7.7 approx. install size
Mobile
basic assets ~ 25 GB
full assets ~ 33 GB
PC
basic assets ~ 35.5 GB
full assets ~ 44 GB
(Event files that come out after are not counted here)

[rancid acorn]

Ah gotcha

Thank you!

Mobile get bigger

[bitter ravine]

nope

iirc its always less then 35

[upper parcel]

You misspelled the word "misspell" btw

[stoic reef]

gomenesorry

fixed now

[bitter ravine]

[primal pasture]

did they release any kind of mini update...? my game is now stuttering like crazy and I have no idea why or what's causing it, the usual setting that makes my game stutter is on the correct setting and I've alreadt tried restarting my pc several times and its still stuttering

don't really know what to do, this shit is kinda unplayable if I'm trying to do high end stuff

drivers are up to date as well

I guess I could try a reinstall but it was completely fine yesterday and I don't really want to do that

[odd wedge]

Not that I'm aware of, I don't feel any change playing today.

[primal pasture]

fuuuuuuuuck

[odd wedge]

What I noticed is that there's a Windows update I left pending since yesterday. Unlikely the cause, but just maybe (I dunno)

Nope, not it

[primal pasture]

can't wait to play abyss on hard mode

[tight python]

Can anyone help me with this?

[odd wedge]

Agree to terms, click on big button.

[tight python]

I need Chinese identity card

[odd wedge]

It's you

I told you earlier that you can use your own overseas ID and mobile

to verify your identity

on the bilibili app

[tight python]

Oh

[odd wedge]

smh my head head

[tight python]

I think i wait they authentic ID card

[odd wedge]

yes, you'd need to wait

[magic thicket]

shaking my head my head head

[tight python]

Is it too long?

[gilded birch]

how long have u already waited for?

i believe that it shouldn’t take more than a week

[tight python]

Idk

[gilded birch]

[odd wedge]

No more than 14 hours

That's when I told about bilibili method

It's Sunday, it's night time. Give them a day or two.

[tight python]

I press the button "i get it "

Then

[odd wedge]

Wait till they verify you.

[tight python]

It displays the prompt to enter a Chinese phone number

Idk what i need to di

okay

[gilded birch]

what happens if u click the pink bilibili circle logo

[tight python]

I don't click that

[gilded birch]

try it

[tight python]

But they are verify

[gilded birch]

then yeah, you’d need to wait still just like how slothy said

[tight python]

Yes

I go sleep

[wispy fable]

does hi3 not have any resolutions above this?

[south walrus]

Hihi luna (-^-)

[cosmic lion]

sometimes the game can get stuck with the config, you can hold shift while the game is starting to get the unity config and change the resolution there
or you can change to a window resolution, close the game and after the restart it should show all your available resolutions

[warm steeple]

My friend just joined this server and cant write... anybody knows why and how to fix?

[cosmic lion]

did they read the rules and follow the steps to join the server?

[slim gate]

I got it, thanks

But i have one more issue...

After downloading game it showed me some problems, and idk how to solve it O_O can someone help me?

[warm steeple]

Pošli ten screenshot

[slim gate]

this :D

[cosmic lion]

that mean that the download got corrupted, you can:

• Retry the download
• Manually download the game #🔌technical-help message
• Use a custom Launcher #🔌technical-help message

[slim gate]

So again download whole 19gb?..

[cosmic lion]

the best options are the last 2, you can choose any steps you want, but if you choose to manually download the game, check that you download the correct client file, it should be GLB because of the role

sadly yeah you have to redownload

[slim gate]

Ahhh s... okay than, thank u :)

[gilded birch]

if ur manually downloading, i recommend using a download manager like Mortix or aria2c

[stoic reef]

~ヾ(＾∇＾) hihi

@gilded birch @cosmic lion ~

[cosmic lion]

[stoic reef]

is it still doing the big stutter?

[primal pasture]

I got it to improve slightly upon changing a few settings to something new but its still stuttering quite frequently in basically everything even menus and the bridge, it sucks because I really love playing thelema but the stuttering is causing me to easily miss inputs on her

[stoic reef]

is it just hi3 or have you tried bdo too?

[primal pasture]

BDO seems fine

We even did bosses today which are the most crash risk

No issues

I'll probably play with settings more throughout the week if it persist through several PC power offs but I'm at a loss for why it seems to be only hi3

[stoic reef]

hmm okay so its probably not a hung up gpu driver, sometimes they really bug out and gotta be reinstalled but it would be affecting BDO too, especially world bosses (sometimes i used to like to turn on other player effects just to giga flashbang myself on kzarka )

assuming you dont have a pending windows update its gotta be something with the game itself, if you havent already make sure to try repairing the game from both the launcher and the red repair icon in the bottom left of the login screen, hopefully its just a broken asset file.

if that doesnt work and if you dont mind you could screenshot your current settings and then clear the cache ( #🔌technical-help message ) to see if that does anything though it would default all of your settings and make you login again. but it might honestly take a reinstall though that is a lot so i'd try the other stuff first

[median tulip]

Is the new HoFi gear Prism Stigmata, or not?

[stoic reef]

for that please ask in #👶beginner-help they help with gameplay related questions like that

[wispy fable]

I tried the unity config thing (tho I held the alt button to get the menu to open), and that didn't seem to work at all

and the windowed settings don't have my resolution

nvm I got it to work

[median tulip]

I uhhh... Yeah. This happened when Lantern was investigating Ajita's death.

[stoic reef]

Are you on PC or mobile?

[median tulip]

PC.

SEA.

[stoic reef]

And has their been any other graphical issues? Or just that

[median tulip]

Just this.

I figured I'd report it, just for Logging, or in case this is part of a larger investigation.

[stoic reef]

First just try restarting your device and see if that fixes it, sometimes it just bugs out like that. And ah thanks for letting me know though this is the first time I've seen this particular thing. But we're not official tech support in here so please also report it to customer support #how-to-contact-cs

[median tulip]

Good points.

Unless it persists, I don't see a need to restart the game, not yet.

[stoic reef]

But it looks like the asset for their face bugged out a bit, usually restarting or repairing your assets in the launcher and the repair icon at the login when fixes that. And fair enough

[hollow remnant]

a fren got this, not sure what it means

[stoic reef]

that just means their honkai account is already linked to a hoyoverse account so account retrieval will not help them

have them email customer supoort with their UID and tell them they've forgotten the hoyoverse account its linked to

#how-to-contact-cs

[hollow remnant]

aight thanks m8

[stoic reef]

np

[clever kayak]

Hello is there any possible way to retrieve unlinked hoyo from Gmail?

I have UID's of the game and purchased receipts

[stoic reef]

wdym by "unlinked" exactly?

[clever kayak]

Recently got unbinded from my gmail

Gone on log in info

I think it's been linked to another gmail

[stoic reef]

you shouldnt be able to unbind the email from a hoyoverse account, all you can do is change it. I assume it was changed or something?

but to fix that you'll have to work with hoyo customer support, please email them and explain your issue and give your UID and they'll help #how-to-contact-cs

dont have permission for what?

[clever kayak]

Tysm

[stoic reef]

lol np, but yeah it has the different email addresses you can contact them at

[clever kayak]

Should I go with EN?

SEA server btw

[stoic reef]

whichever language you prefer, afaik they all take the same time to reply on average (1-3 business days on average)

[clever kayak]

Aights Thank You

[stoic reef]

im assuming they havent verified you yet?

[tight python]

Yes

[stoic reef]

Ok

[tight python]

I need a Chinese identity card

[stoic reef]

I thought they hadn't replied yet?

They have to verify your overseas ID and mobile so if they haven't finished verifying you yet then you just need to wait

[tight python]

They say failure

[stoic reef]

Any reason why? Could always try again or contact their support, maybe they couldn't recognize your id picture

But that's kind of in their hands

[frank pond]

The hoyoplay show unavailable for hi3 is this norm or is it not there yet

[odd wedge]

It is normal, HI3 is not on HoYoPlay yet.

[bitter ravine]

7.8 hi3 on hoyoplay (hope)

[odd wedge]

Contact their support, tell them you want to verify your identity. They'll ask for required documentation.

No one's going to give a random stranger their ID and mobile number

[frank pond]

Sadge

[tight python]

I need to contact them in bilibili or what?

[odd wedge]

Yes Bilibili

[hoary raft]

I try logging in with my Twitter account (as I always do) but there seems to be a problem
I pressed the sign in button and the loading screen just keeps loading without anything happening

[cosmic lion]

if you have an active session on X (browser and app) close it and try login directly from the game
if you still are unable to enter the game and dont have another login option link to the account, contact CS and tell them about the problem #how-to-contact-cs

as a recommendation never use only a 3rd party login as the only login option, as problems like these can happen and you will be unable to enter.
you can try to link another login info on the HYV account site https://account.hoyoverse.com/passport/index.html#/login

[hoary raft]

Thank you officer

[zenith cape]

Hey, so how do I keep the camera zoomed out from this? It keeps defaulting into being super close to the characters, even when moving and fighting. It didn't used to be like this, and quite frankly I hate it because it feels like a creepshot of the characters. I tried zooming out with the mouse/scroll wheel, using arrow keys, using controller, but it won't let me zoom out. It gets way worse on Bronya and zooms closer??