🔌technical-help

[stoic reef]

which specific folder are you putting it in, can you send a screenshot?

[grim jewel]

hi3 glb -> games

[stoic reef]

is bh3.exe in that same folder?

[grim jewel]

yes

[stoic reef]

and is there a tmp version of the download file you're putting in there?

this file specifically BH3_v7.6.0_8578710b4f12.7z_tmp

[grim jewel]

nope always deleteit

[stoic reef]

then the only thing i can think of is either the launcher is pointing to a different folder entirely for teh game, maybe multiple installations or something.

or the other possibility is that the download file got corrupted. the first thing the launcher does is verify the file and if its corrupted then it will start to redownload it

i'd recommend trying a different mirror with the manual download steps

[grim jewel]

yeah the launcher didnt get me to verify n restarted download

sigh is it time for anohter 24 hour download...

[azure quartz]

is Honkai impact update always haveto redownload the launcher? im just back at the game and there is this new update and its not show up the "update" and i though it was normal so i downloaded it and after the download its like "eror due verif" or something but i still got the Main data

[stoic reef]

If it's taking that long to download then I very highly recommend either using a chain launcher from the first pin or a download Manager when doing the manual download

[grim jewel]

no its just village wifi...

it used to be fine on my all previous mandowns except this one specifically having this kind of error

[stoic reef]

The reason for that is because the update download got corrupted (probably due to the long download time) I'd recommend manually downloading with these steps

!FAQ mandown

[grizzled rampart]

HI3 v7.6 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.6.0_8578710b4f12.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[stoic reef]

That's rough
Have you only tried one mirror? (Is curious if any of the mirrors are having issues)

[grim jewel]

only official all the time

ill try other mirrors if itll still have problems ill be here again in roughly 12-20 hours

[stoic reef]

I gotcha, maybe try a different one. Not to plug or anything but I upload the media fire ones and triple check that they're not corrupted or anything before uploading them

But sometimes one mirror will have routing issues so maybe this patch your connection to hoyoverse is being extra bad

[azure quartz]

so the main i can save the main data?

[haughty crypt]

Yes

Its illegal

[stoic reef]

im not sure what you mean by main data but you will not have to reinstall the game if you follow the steps

[dim mountain]

he needs more help which is too complicated to explain rn

can i maybe give ur discord id?

[stoic reef]

sadly i am at work and cant multitask between here, work and dm's but they're more than welcome to join the server and ask

[dim mountain]

thing is they have their server list caped

[stoic reef]

if they absolutely cannot leave a server that they're not active in to join this one then they can either wait till later and maybe i'll be free, or they can explain your issue and you can copy paste in here

[azure quartz]

so i delete all of them except this one because i though if i keep it and put it in new one so i dont have to download all the data again is that gona work?

[errant kelp]

to use an alt?

[stoic reef]

not the folder, the tmp file below it

[stoic reef]

i guess you can always share my id with them and i'll reply to their dm when i can if its an issue that i can help with

but no guarantees because i dont know how to fix every single "weird device problem"

[haughty crypt]

Yes

Breaking TOS

[worldly cipher]

Well he can try applying for a pardon if the user case isn't severe

Tho if it's a recent ban ..... yikes

[stoic reef]

now im curious about why a recent one would be yikes

[worldly cipher]

You can't just have a character development in a span of days

It takes time

Lets say you have been getting a warning with the higher ups telling you to stop and you not stopping and they ban you

You can't early apply for a pardon "Hey you ban me recently even tho I got a warning multiple times, please unban me I won't do it again"

[stoic reef]

ah thats what you meant by character development. yeah thats true though gotta let it sit for a bit

[flat spade]

Guys I need help

I uninstall and install the game cuz of storage problems but when I tried to log in using my existing hoyoverse account, I didn't get back my old account

What should I do?

[upper parcel]

Do you have a choice between Europe and Americas in-game?

[flat spade]

No

I was wondering too

I have too accounts in both server

[upper parcel]

Wait, lemme clarify
Which region(s) do you want to play in? EU and NA?

Cuz your current role is SEA

[flat spade]

EU and NA

I don't have SEA

[upper parcel]

Perfect
You've downloaded the wrong client then, EU and NA have a separate one (called GLB)
What platform are you on?

[flat spade]

Oh

So that's why it didn't show any server other than this one

[upper parcel]

Yup

[flat spade]

SEA probably

[upper parcel]

I was asking what type of device you're using

[flat spade]

Maan, it almost gave me heart attack for a minute

[flat spade]

Laptop

Sorry, I was kinda panicking

[upper parcel]

Ah, then everything's easy
Uninstall the current client and download the GLB one from the official website

[flat spade]

Okay, thanks mate for responding

You're a great help, hope you get songque in first pull

[upper parcel]

(alr kinda did lmao)

Your blessing has transcended time itself

[modest lantern]

help i cant hear any voice acting audio in combat, maybe in story too idk i havent tried yet, and the solution might just be to restart the game witch ill try in a sec but im asking just in case that doesnt work

i can hear the voice acting just fine when i go into the valkyrie tab

but other than that i hear nothing

no hit sound effects either

like when I hit enemies

[worldly cipher]

Have you tried repairing the files?

If yes then you can try clearing the cache

[modest lantern]

no not yet ill try it now

[worldly cipher]

If the repair button didn't work

Then try clearing cache

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

If this method still doesn't work then reinstall is the only solution

To avoid corruption when downloading files you can use a VPN or you can download the game file via 1st pin

Read the pin carefully thank you

[modest lantern]

the simple repair worked suprisingly

pogo

thx for the help and the quick response

[worldly cipher]

[tender frost]

not work
If i try "clear downloaded recourse" im i losing everything?

[worldly cipher]

Are you using mobile or pc?

If you're using pc and the repair button didn't work then try clearing cache

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

.
.
.
If you're using mobile
Go to your phone settings < apps < Honkai Impact 3 < Find the clear cache button
If didn't work then try clearing data

Do note if you clear data you will require you to login again. Linking account is highly recommended.

[foggy otter]

all i should need is the launcher for this to appear on my mac right

[zinc rivet]

How should I update my game on mobile that's using global client APK

[odd wedge]

Here is the APK link
https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/galobalapk/default

[zinc rivet]

Oh well I have the link but how do I update it you know or do I just have to re-download the entire thing

[odd wedge]

You just download and install the APK, it updates just like how you normally do on Play Store

or if you want, you can update via Play Store as well

[zinc rivet]

Oh I'm confused cause the game took me to the link but it didn't rlly work just said failed

[odd wedge]

wdym failed? Can you show?

[zinc rivet]

It says there was a problem while parsing the package

[odd wedge]

Ah I hate this one

One sec

https://www.lifewire.com/what-is-parse-error-4689209

[zinc rivet]

Oh alright I'll see it and reply back

[odd wedge]

Okie but if I don't reply, it means I passed out

It's 2am here

[zinc rivet]

Ohh alright that's fine

[odd wedge]

You can try this so you can update via Play Store

1. Use VPN to non-SEA country (USA, UK, EU, India etc.)
2. Create new Google account

[zinc rivet]

Oh if I can't try this then I'll try that

Will the Google account just stay in that country after I stop the vpn

[odd wedge]

If issue persists, restart your phone first

[odd wedge]

Yes

[zinc rivet]

Alright

[zinc rivet]

Okay so the glb client can be on USA, UK, eu, India and so on?

[odd wedge]

Yeah basically non-SEA/Oceania

[zinc rivet]

Okay

Yeah the parsing isn't rlly working

Is it just supposed to update itself on its own?

[crystal flame]

help, my account data does not reflect on my pc client, worried about account being overwritten

[zinc rivet]

So if I download using VPN on my phone will it lag from the download location or it'll just be like normal

[tranquil dew]

after downloading you won't need vpn to play, but the distance from you to the server will determine the ingame ping (lag)
just the download speed will be slower (with vpn)

[tranquil dew]

most likely isn't overwriten but rather diffrent server
which server are you on?
Honkai Impact 3rd is global (America and Europe)
Honkai Impact 3 is sea

[worldly cipher]

Be sure to check the client you downloaded

Honkai Impact 3 = SEA
Honkai Impact 3rd = Global

[crystal flame]

bh3_sea_new_20240708154000 this one?

[zinc rivet]

I tried VPN still showed the same country

[tranquil dew]

yeah that's south east asia (sea)
if you play on global you need the global client

[tranquil dew]

google account is bound to that country then, you either need new one or download the apk manually

[crystal flame]

sheesh

what happens to the acct opened on global client?

[tranquil dew]

it just exists, nothing much

you can use same hoyoverse account on all 6 servers

[zinc rivet]

Ah what if I make a new account with a VPN on and download it then

[tranquil dew]

should be good then

just don't purchase anything using that account or it will be bound to the country you paid in

[untold egret]

heheboi

[grim jewel]

i tried mandown from 2 diff webs, but whenever i open my launcher it gets me to download everything once again, which the first time when i did it all restarted after reaching verification process, idk what to do anymore

[cosmic lion]

just to be sure, did you download the correct file right? the launcher cant use the wrong file so will start again
and is your connection slow and/or unstable?, because you still can have a corrupted download using the mirrors

[grim jewel]

yeah 7.6 glb

although yeah my connection is unstable...

but ive managed to download properly w bad connection in past

[cosmic lion]

then yeah probably your file is corrupted, you can try to download the file using a download manager or use a custom launcher (#🔌technical-help message) they can download the file better, but there is still a small chance of corruption too if your network is still with issues

[tranquil dew]

it may have leftover files from downloading update inside the launcher itself, if that's the case do delete them
tho the launcher itself is usually unstable so 3rd party one like collapse can help with bad internet

[grim jewel]

how do i do that?

[tranquil dew]

\honkai impact 3rd\games might have .7z.tmp files

[grim jewel]

wdym custo launcher

[grim jewel]

yeah i deleted that one

[tranquil dew]

https://github.com/neon-nyan/CollapseLauncher/releases is the most used 3rd party launcher
is in the first pin

did help me downloading the game before, since official throttled it to 3mb/s

[grim jewel]

im already sitting on 1mb/s or below doubt itd be much of help

[tranquil dew]

could be more stable than official one but yeah

[tranquil dew]

since you mention it restarting at verification

[grim jewel]

maybe after another nightly download attempt ill finally have it tmrw...

[tranquil dew]

gl, as ihofox mentioned, download manager might help abit to prevent file corruption from normal browser

[worldly cipher]

Night time tho

Yeah usually night time is the best time to download games when you have slow net speed (It's the case with other peeps)

[tranquil dew]

(just hope it doesn't randomly stop n break)

[worldly cipher]

Yeah having stable slow net is fine as long it doesn't drop to 0mbs/kbps

Your file is def corrupt when the download speed goes to Byte

[stoic reef]

oh wait you're on mac? im sorry i assumed you were on PC but tbh for mac the only way to get it to prompt for a download type is to totally reinstall the game since its running the iphone version and thats the only way to do it for mobile versions

[stoic reef]

that would delete all the asset data yes but if you've already tried that then you could try downloading the collapse custom launcher if you're on pc and using its repair function (links in the first pin)

if you dont want to that then please contact customer support and let them know what the issue is and what you've tried #how-to-contact-cs

[stoic reef]

out of curiosity what things did you try from this article? #🔌technical-help message and did you already try downloading the .apk file again and running it? usually this kind of stuff is just a corrupted download

[gilded birch]

(might seem a bit nosy) but i looked through their previous msgs and they might have bootcamped windows instead of using an apple sillicon mac with the mobile version #🔌technical-help message so the registry thing would still work

[stoic reef]

also just to clarify on the lag question, i did some testing where I went into a stage and then literally disabled the internet on my device (aka 0 internet) and there was no lag. it just needs to be connected at the end of the stage and while in the menu but it does not affect lag while inside of combat

[stoic reef]

snooping is fine, i snoop a lot myself but true if they're on a bootcamped windows then they'd still have a registry to work it with mhmm

[stoic reef]

for that registry setting to appear i think you need to have opened the game from the launcher iirc. but dont worry, the game doesnt auto download anything. it will still give you a window with the download size and have an ok button before the download starts so you can update from the launcher and then open the game and then close the game at that part and then check out the registry (assuming cactism is right and you're on bootcamped windows)

[stoic reef]

@cosmic lion @worldly cipher @odd wedge huggies

[gilded birch]

[foggy otter]

ah cause for some reason i have the laucher updated and ready to actually install the game but in registry it has mihoyo but the only thing under it is genshin(i do have this one installed) and Mihoyosdk

but there isn't anything with honkai

[cosmic lion]

did you already run honkai? because for what i read you where asking about the install size, but what the launcher/app install is just the "base" files, in-game you will get the basic/full install option before you can play the game

[foggy otter]

wdym

[cosmic lion]

when you install the game you have to download the "base files", after you install that and run the game you still have to download some assets in-game, and on that process the game will ask you what you want to install, if just the basic files or the full assets

if you still don't run the game, the registry is going to show blank because the game still doesn't generate the data

[cosmic lion]

[foggy otter]

so the basic files are 43 gb cause that what it seems it takes up

[cosmic lion]

a clean game install is what Luna shared with you before #🔌technical-help message
after you finish the launcher install the game will be like ~20GB, once you run the game will ask you what you want to install, and then the game will take more, and 43gb is the final size of the game for the full assets option.

if your game size is higher that what is on that msg, could be that some files are there that are not need it anymore, for example the launcher doesnt delete old event data, so if you updated the game, some old data could still be on your files and unfortunately the only option on that case is to reinstall the game if you what the used storage back

[foggy otter]

installing the game is like 18-19 gb for me but then it askes to verify and that takes a bunch of space

[cosmic lion]

yeah that is normal when you are unzipping a file, you need 2 times the space for that process,
the 7z install file is ~19 gb so you need at least ~38 gb for the process... once is done the 7z file is deleted and the folder will end with only ~19gb

after that, you will get the in-game basic/full install option and you will end up with the final game install size (~35GB basic / ~43GB full)

[foggy otter]

will this be an additional 35 gb or in total 35 if i went with basic

[cosmic lion]

35gb in total, is counting the 19 you already installed with the launcher

[foggy otter]

alr lastly when im unzipping it seems to take more than amount downloaded is that normal?

[stoic reef]

They answered that question here

Computers need to reserve space when unzipping

[foggy otter]

yes but in his ex it took 19 to download than 19 to unzip adding up to 38 needed total but for unzipping mine seems to need more than 19 to unzip leading to more than 38 needed total

[stoic reef]

Is that the current folder size or what the launcher said you needed?

[foggy otter]

well launcher says 18.12 gb to download but i tried to download yesterday it went fine untill it started to unzip where it said it needed anohter 18.12 to unzip but i have slightly over 40 gb available and it still wasn't enough it got it to like 90% unzip

[stoic reef]

You could try manually unzipping it because the launcher is probably also saving space for the in game install

[cosmic lion]

this is is the process, where what is on () is the files on your drive during the process:
-launcher download the file (A1)
-launcher start the "install", so start to copy the 7z files (A1+A2)
-launcher check that the files are copy correctly so need to have the original files and the copy (A1+A2)
-launcher confirm that files are correct so doesnt need the 7z file anymore (A2)
as you can see, on the 2 and 3 part your drive will have 2 times the same files, until can check that nothing is wrong and will delete the first file
if something fails during the 2 part, the launcher will see it on the 3rd part and will ask you to start the unzip again

[foggy otter]

launcher doesnt seem to give me that choice just goes it it immediatly is there a way i could stop it than do that

[stoic reef]

To manually do it you would need to unzip the file itself with an unzip program. There's no launcher button to manually to it

[foggy otter]

alr ill try to download again

[stoic reef]

If your going to manually unzip it then follow these steps but instead of not extracting you can go ahead and extract with 7zip. But be warned that since you're not verifying the file isn't corrupted you might have to reinstall it all if it's corrupted

!FAQ mandown

[grizzled rampart]

HI3 v7.6 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.6.0_8578710b4f12.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[cosmic lion]

reading this ↑ msg looks like the download got corrupted, so the game try start the redownload, but didnt find the space because of the tmp file taking the 19gb, afaik the launcher only show that "size" msg only on the download process, if you dont have space after the 7z is downloaded correctly its going to show other error msg

[foggy otter]

ah

[cosmic lion]

so that could be your problem, you free storage size was like 50 gb before the first try right?

[foggy otter]

na like 43

[cosmic lion]

yeah that could be the problem, the file got corrupted, the launcher try to unzip but failed, ask you to try to redownload but doesn't find the space because of the corrupted 7z file. you can just follow the step that luna shared with Ai-chan and should work if the file doesnt get corrupted again

[foggy otter]

alr ty ty

[foggy otter]

yea i tried to and unzipping with the launcher took too much so im prob gonna have to man download it when i do does the launcher have to download the original files first before i stop the unzipping and manually unzip it?

[stoic reef]

Nope, if you're manually unzipping too then you actually technically don't need to even have the launcher installed. You just download the file, put it in your hi3 installation folder (the games folder) and then unzip it with 7zip. Just make sure there isn't a tmp copy of the download and then after it's unzipped you can open the launcher, don't need to open it before hand

[foggy otter]

alr so the download is the one sent by ai chan and i just use 7zip to manually unzip then the launcher can download the actual game and stuff

[stoic reef]

After unzipping it if everything is done correctly the the launcher will just say launch and not need to do any updates. The rest of the download will happen after you start the game

[foggy otter]

alr ty

[stoic reef]

If after you've unzipped the launcher still says update then don't press it, just lemme know and I'll find the config.ini file you'll need to change but np and good luck!

[cosmic lion]

probably it's going to need a config file(? Idk if the launcher still have the issue when missing that file

[stoic reef]

Probably will but I'm out grocery shopping so I couldn't find it rn

I think it didn't update with 7.6 until after "it's" unzipped

I'll find it when I get home in a bit

But iirc I think the launcher just looks in the game folder for the config, I'll have to double check

[cosmic lion]

yeah i said it just because i helped one user a couple of ver. ago about the game not getting detected and was just because of the missing config file... but was ver. ago, idk if some update "fix" that or if still need the file on the folder

and same, im not in home now so cant check if that is the case

[stoic reef]

yeah i think i remember that too, im home now though so im doing a simulation of what they're supposed to do and seeing what the launcher needs exactly

[stoic reef]

ah yep, the launcher needs a config.ini in the games folder that it doesnt generate till after the unzip process so they'll have to add it in

[stoic reef]

one last thing i forgot to mention, after manually unzipping the 18GB patch file you'll need to then delete the patch file to save on space and put this config.ini file in the games folder (the same folder your patch file was in, along with the bh3.exe file and all that)

[foggy otter]

so you unzip by creating a duplicate than delete the original right

[stoic reef]

but if the launcher is installed it'll have the launcher config file which says where the game is installed. i think thats what it was previously but i dont remember enough about it to find it in a search rn

[foggy otter]

also for confirmation the 18 gb patch file should be a patch 7Z file right

[stoic reef]

so heres the full steps. to make things cleaner just uninstall the launcher entirely and install a fresh copy of it and open the launcher but do NOT click "get game" yet. just note where the launcher says the installation location in the launcher settings. Also make sure you have 7zip installed on that bootcamp thing. also CLOSE the launcher before doing this stuff below

1. Download the manual download 18GB 7z file and put that file in the installation location, by default this should be an empty games folder in your launcher folder at this point iirc.
2. right click the file and in the 7zip context menu just click extract here and let it extract.
3. after its finished extracting put the config.ini file i shared above in the same folder with the bh3.exe and all the other files.
4. delete the manual download file or whatever you want to save on space.
5. open the launcher and click launch

then the game should open and finish the update normally assuming the manual download file wasnt corrupted or anything like that

and after opening the game is where you'll get the prompt to do basic asset install

[foggy otter]

alr rq does the config file go in the games folder as well or in the general hi3rd launcher folder

[stoic reef]

The same folder as bh3.exe

Which is the games folder

[foggy otter]

K ty

[foggy otter]

did the unzip and got like 800+ errors so the original file might be corrupted or smth

• the unzipping didn't seem to take up any storage

[stoic reef]

probably yeah, i'd recommend downloading a new one

if it happens after downloading a new one then let me know what the errors are since it might be something else but its most likely a corrupted file

[foggy otter]

alr

[foggy otter]

also would it be normal for the unzipping to not download anything in this case

[stoic reef]

why would 7zip program download anything?

you're not supposed to be unzipping with the launcher, but with the program called 7zip

and all it does is unzip files, it has no other purpose really

[foggy otter]

ah i thought that made a copy

[stoic reef]

ah no, the 'copy' that they were talking about before was windows reserving enough free space. When you're unpacking a box on your desk, can you unpack the box in the exact same space as the box is taking up? or do you have to empty its contents somewhere else on your desk and then throw the box away? Its the same concept.

[foggy otter]

oh so if im correct the 18 gb download is just a ginourmous file of a bunch of concepts and the unzip file breaks it down into a bunch of different folders?

[stoic reef]

yes, the 18gb single file is the entire base game, a few thousand files and folders and so on in a figurative "box". the unzip process just unpacks that box and the launcher throws the box away afterwards, 7zip doesnt so thats why you need to remember to delete it later on but thats essentially it

[foggy otter]

so what would i be deleting?

[stoic reef]

the manual download file, the 18GB one

after you unzip it it'll still be sitting there and im guessing you dont want 18GB of space taken up by something no longer needed

[foggy otter]

yea

[foggy otter]

and how much errors should hte unzip have zero i assume?

[stoic reef]

yes it should have 0

[foggy otter]

wait so if no copies are made and i can delete the manual downlaod file after unzipping wouldn't i have just used no storage space

[stoic reef]

you'll see when you unzip it

let me visually demonstrate

before you unzip it should look like this

after you unzip it will look like this

does that help?

[foggy otter]

yea

[stoic reef]

as you can see the patch file is still there so you'd need to delete it at that point and probably remove it from teh recycle bin before opening the game

[foggy otter]

alr last thing before i wait for the redownload after i manually downloaded it for the first time it went to my downloads so i copy and pasted the file into the games folder under Honkai Impact 3rd glb than deleted the first one than clicked extract on the copied one in the games folder.

thats a fine process right shouldnt lead to any errors because a reoccuring error in unzipping was that it couldn't find the path specified and thus couldn't create the folder

it seemed like mroe than something so i thought i should bring it up

[stoic reef]

it shouldnt no. as long as you arent actually creating a shortcut or anything and actually copying the file into the games folder (or with how little free space you have maybe you should consider cutting instead of copying)

[foggy otter]

alr just wanted to make sure

[stoic reef]

and just make sure this is how you're unzipping it

[foggy otter]

yea that was

[jovial pawn]

@stoic reefi don't have good notices....

[upper parcel]

Could you press "Check Details" and ss that?

[jovial pawn]

@upper parcel

[stoic reef]

that means that specific file is corrupted, go to the folder where it is at and make sure that it is not there, delete it if it is and then open the game again, you may need to do this several times since it'll only show 1 or 2 files at a time

if you have a custom launcher like collapse, its full repair function can sometimes fix this stuff too

[jovial pawn]

go u say it with simple words to me?

[stoic reef]

the easiest way to fix this is install the collapse launcher from the first pin in here and then use its full repair button

or click retry a dozen or more times until it lets you in

[jovial pawn]

this?

[foggy otter]

ok so i tried another download and i had the same thing happen with the same reaosning so i then tried extract files and got this picture and it matches up with the reasoning before and i think might be the reason why it wont work

[stoic reef]

try running 7zip as admin

[foggy otter]

how can i do that

[stoic reef]

on your start menu right click 7zip and then click run as administrator

then once 7zip is open go to c:\program files\honkai impact 3rd glb\games\ and right click the patch file and then go to 7zip > extract here

[foggy otter]

which of this should run the application cause 7zip appeared to be a program my computer could run not smth i could actually open

[stoic reef]

7zfm

[foggy otter]

yea it worked but im running into the space issue again when i should have enough

[stoic reef]

ok so i need to know the following
-is it unzipped right now
-how much total free space you have
-did you already delete the zip file if you finished unzipping

-and is your recycle bin empty

[foggy otter]

na it didn't get to finish unzipping

i have 21gb of free space after downloaded the file

but that wasn't enough to unzip

[stoic reef]

ah that might be why then, is your recycle bin empty?

[foggy otter]

yea

[stoic reef]

let me check how much compression is on the zip file, i thought it was close to 18GB when unzipped but let me check

incidentally the compression is why its a zip file in the first place, they compress all of the files before putting them in the zip file to save people on downloading bandwidth

[foggy otter]

ah

[stoic reef]

but ah i see now, the compression must have gotten more compressed recently. the total file size of the unzipped contents is 24.5GB which explains why the basic assets install is ~34GB in total (its a 10GB in game download on top of the uncompressed 24.5GB patch file)

so you're gonna need to free up around 3GB from somewhere to even manually unzip it

[foggy otter]

alr

[stoic reef]

cuz after unzipping it just now the 18GB file becomes these files/folders

so 24.5 GB of free space should do the trick when you go to unzip

[foggy otter]

btw when an update hits again how much extra space should i need to have to download it

[stoic reef]

well if we assume the next update is 18GB again (usually its a little more every time but for the sake of hypotheticals) you would need the usual 18GB for the file and then an additional 24.5 for the uncompressed contents like this time but it'll probably be a little more

[foggy otter]

so the easiest way to get around this would be to just uninstall than reinstall right

that way lets say i have like 8 gb remaining id be able to use that and it'd be enough

[stoic reef]

most likely yeah, the grand total after you've finished updating and deleting the zip file and stuff shouldnt be much more than it currently is, typically the game total increases by less than 1GB every patch but you still need the amount of free space to hold the update files and stuff
not sure what you mean by the 8GB, basically you'd need as much as you had when you got it working today (after uninstalling hi3) + a little bit more

[foggy otter]

alr

[jovial pawn]

@stoic reefhelp

[stoic reef]

?

[jovial pawn]

my honkai are in this screen for a lot of time

it's like for 30min and still here

aaaaaaaaaa

i need to play honkai 😭

2 days of not playing honkai is too much for me

[stoic reef]

infinite elevator issues are a connection problem (probably the reason for your many corrupted downloads too) try everything in this pin to fix connection issues #🔌technical-help message

[bitter ravine]

lol i just saw the msg

[jovial pawn]

@bitter ravinehi alpha guy

[bitter ravine]

hαi

hi luna

[stoic reef]

hihi~

[jovial pawn]

AAAAAA

@stoic reefFINALY LET'S GO (Y X10 TIMES, O X50 TIMES)

[stoic reef]

Banzai! 🎉

Glad you're in now, hopefully next update is a bit smoother

[bitter ravine]

time to pull lilque

[quartz thunder]

How big is honkai impact size now?

[stoic reef]

!faq gamesize

[grizzled rampart]

v7.6 approx. install size

• Mobile

basic assets ~ 24.5 GB
full assets ~ 32.5 GB

• PC

basic assets ~ 34.5 GB
full assets ~ 43 GB
(Event files that come out after are not counted here)

[tender frost]

Is this the problem?

[stoic reef]

that fixes any broken game files

i dont know if thats the reason for the issue. the only way to know is to do the repair and open the game. hopefully it fixes it though, those all do say they are audio files

[tender frost]

2GB broken file after updating? what im doing wrong?

[stoic reef]

you didnt do anything wrong

corrupted/broken files are almost always because of an unstable internet connection which is your ISP's fault, if you want to blame something, blame them

[tender frost]

im doing mandown

[stoic reef]

those audio files are also downloaded in the in game download after you opened the game

plus regardles of where or how you downloaded them, you still downloaded them over your internet connection

so its still your internet service providers fault

but yeah rest assured, you did not do anything wrong or anything like that

[stable dune]

hello, i wanted to ask is this delete game files? and redownload them again?
i have a problem with game volume, it's lower than it used to even after setting everything close to 100.
previous patch was setup to 60 and the game sound higher.
i tried the repair from the launcer doesn't seem to find anything wrong.

[tender frost]

i think we have same issue

[stoic reef]

yes that would delete all of the non base game files so it would redownload everything that you had downloaded after opening the game since the maintainence

so not the entire game, but like around half of it depending on if you picked the full assets install option or the basic assets one

you can try deleting and redownloading everything, or you can install a custom launcher like the collapse launcher and run a full repair with it to fix any broken files if there are any

(also dont forget to check your volume mixer in windows just to make sure that its not lowered volume in windows)

[stable dune]

i see, will give them a try.
alright noted, will check the windows settings as well.
thanks.

[stoic reef]

np and good luck!

[vernal snow]

help me please

[stoic reef]

close any intensive task manager like progreams like process explorer, process hacker, etc.
make sure your antivirus isnt quarantining the honkai impact program or anything like that.
if you're running it in a virtual machine thats probably why
restart your pc and make sure the game is running as admin if you dont have it installed in the default c:\program files\ location

any of those can cause that iirc. if none of that helps then contact customer support #how-to-contact-cs

[vernal snow]

thank you, i will try

[stoic reef]

ok good luck!

[tender frost]

solve your issue yet?

[jaunty pulsar]

oh...

[lunar gust]

internet issue

[jaunty pulsar]

a

XD

[worldly cipher]

[jaunty pulsar]

welp at least is not a big problem for now

[stable dune]

tried the collapse launcher and i don't think so.
i just ended up increasing my device volume in volume mix and just reconfigure my audio settings for other games to match that hi3.
might just leave it at that for now.

[dusky folio]

I have been trying to find the solution for this issue I have contacted the support but yet it did None

[cosmic lion]

what did you already try? (like reinstalling, clearing the cache...etc
and what is your device model?

[dusky folio]

I did all of those and my device model is tecno bf7 (I haven't got this issue before but when I decided to install it again it won't launch and I don't experience lag at all when it was 6.9 patch)

[past latch]

guys why my launcher look like this

seem like something wrong ?

[odd wedge]

Uhh restart after you're done with the download

[cosmic lion]

sadly that is the problem, that phone cant run the game anymore, since 7.3 the game got a engine update and the min specs are higher that before

• that phone come with powervr gpu that already had issues even on the older engine
  you can check the new specs here: #🔌technical-help message

[odd wedge]

Truly, no way is that phone running the game now

[dusky folio]

I have 7 gb of ram and my Android version is 12 I don't see any missing thing at all?

[odd wedge]

Are you sure that's your phone model?

If anything, it's not the Tecno Pop 7 Pro (BF7)

[dusky folio]

Oh wait it's tecno spark go 2023 mb

[cosmic lion]

that is not the problem tbh is the SoC that is not powerful enough + is only 4gb really, that have the option for up to "add 3gb" to reach 7gb is other thing (+ kinda a bad one because is using just storage space reaching that size, and for games that options doesn't work fine)

[odd wedge]

Oh that RAM thingy

[odd wedge]

Damn it's pretty much exact same phone what is Tecno doing 😭

[cosmic lion]

yeah thats why i didnt even bother asking for the exact model for when i search bf7, i find 3 "different" models, but is the same phone, what change is the max storage/ram and the color, nothing more

probably something on the OS could be different, but still not powerful enough for the game unfortunately

[tender frost]

i guess that the only choise left, very uncomfortable tho the valk scream while ultimate and barely doesn't make sound after

[untold egret]

wtf ? this one happened today bruh i had to restart the game

[lunar gust]

connection issue

game isn't very good at reconnecting sometimes

[worldly cipher]

With that said you can try 5th pin

It's a fix with unstable internet

Speaking of pins we do have a lot of pins should we clear the old ones?

[foggy otter]

tysm

[elder moon]

Dumb question but does the uninstall actually uninstall everything or do I have to find a way to wipe everything else somehow

[south walrus]

@stoic reef hihi just saying hi! Hyd alright

[stoic reef]

the uninstaller does in fact delete everything, registry cache and appdata temp files included

[stoic reef]

yay you got in!

[stoic reef]

hihi

[south walrus]

[rose venture]

Hello, I seem to have problems regarding "verifying" screen. I know it says "verification time depends on devices" but it has been 0.0% for a long time. I have been trying for 2 days now but it's the same. It never happened to me in previous updates where the verification took a few minutes. What do I do?

[stoic reef]

how long have you let it sit at a time before giving up? it can take up to 30 minutes on some devices and can appear frozen at times

[rose venture]

Uh the most I think was 17 mins. The other tries were of lower duration cuz my patience is limited

I mean I am using the same device as last update and updates before that. So why is it taking much much longer for this update?

[stoic reef]

are you on pc or mobile?

[rose venture]

Pc

[stoic reef]

and tbh sometimes even the same device can take longer for no real reason but you can see if its actually frozen or not by looking at it in task manager, if its using a decent amount of CPU or disk usage then its still working away at it

[rose venture]

I see. So what do I do if it is not using a lot of CPU?

Sorry for asking a lot of questions too

[stoic reef]

its fine :3 is it still using disk space? its not a matter of if its using both CPU and disk usage but if its using disk usage OR CPU then its still just working at it. your CPU might be plenty good enough to not need a ton of it. if you want you could send a screenshot of hi3 in your task manager and i could look at it

[rose venture]

Thanks for answering my questions. I am currently not on pc (outside) so I can't but I appreciate for the help!

BTW, what does it actually verify in that time?

[stoic reef]

its verifying basically all of the game files to make sure they are not corrupted or broken or anything like that, it takes a while becuase it has to scan through all of these thousands of files

[rose venture]

Holy- I never realized hi3 had 4.7k files. Damn that's a lot!

[stoic reef]

mhmm and sometimes windows is just sluggish for no real reason so scanning through those can take a longer than normal. theres a lot of things you could do to "spring cleaning" your computer that might help but for hi3 the longest i've seen it tak eis 30 minutes and it can appear frozen at times so i'd recommend just letting it cook and if its been over 30 minutes then you might need to reinstall or something

[rose venture]

Okay! Sounds great

Also... I once closed the app while it was downloading the necessary files or smth 800MB, could it be because of that?

[stoic reef]

possible i guess but usually that wouldnt break the verification. only if the thing doing the verification got broken because of that which is why if you've waited for 30 minutes and its not doing anything then yeah that might have been what happened i'd recommend a complete uninstall and reinstall at that point

[rose venture]

Well damn, guess I will have to reinstall then. Ty for the help!

[stoic reef]

you're not gonna give it 30 minutes to just see if it'll work?

[rose venture]

I could but for some reason hi3 is lagging so much in this version. The loading itself takes 2 minutes smh. That too never happened before. I guess whole game should be reinstalled

[stoic reef]

fair enough, hopefully its smoother next time!

[rose venture]

yessir!

Have a great day.

[still quartz]

Is it desirable to uninstall and reinstall HI3 APK to save space?

I mean, uninstall it via files?

[stoic reef]

if you're manually updating on mobile then to save space i recommend deleting the .apk after installing it since after its installed the file is just sitting there in downloads taking up space and not doing much

[wind bronze]

so I'm having problems when trying to open the game , like I'm with Internet but for some reason the game just doesn't wanna open it , idk what to do

[bitter ravine]

#🔌technical-help message

[wind bronze]

and I can open the new

[wind bronze]

ok, imma try those

[elder moon]

I tried recording a video for support but for some reason the audio in the recording sounds better than the actual game does and now I feel crazy

[stoic reef]

If other recordings sounds fine then maybe it's your audio drivers having problems with the audio coming from the game ? Could always try reinstalling those

[elder moon]

what's odd is everything else sounds fine but hi3

[stoic reef]

I know, it's why I'm thinking that if the issue isn't with the game itself it might be with how your audio drivers handle the raw game audio. I'm assuming though that the issue is that the game sounds quiet or something like that

That's all assuming though that the game itself isn't the issue. At the least reinstalling your audio drivers doesn't hurt anything

[untold egret]

the boss looking at me 5 times lmao

restart and it still looking at me

[stoic reef]

what do you mean by "looking at you" isnt it supposed to be facing you?

[upper parcel]

Does the boss not attack you? What exactly is the issue?

It should be doing ground slams

[elder moon]

Yeah

[elder moon]

My laptop uses nvidia geforce game ready driver which I updated yesterday, so I thought that would fix it but does it not include sound?

I downloaded the collapse launcher and I’m going to see if repairing the files helps

[stoic reef]

oh i thought you had already done that yes please use collapses full repair function (the repair icon on the left side of the launcher) as that should fix any issues with the game files which is probably the issue but the nvidia driver is your graphics driver. if collapse doesnt work and you have to update your audio drivers then i'd recommend googling how to update your audio drivers and follow the article you find, you'd need to download a specific one for your laptop model and then install it basically (i guess you could just google "audio drivers for [laptop model]" and it should take you to your manufacturers website where you can get them and then its just download and run the file.

[elder moon]

Ohhh I was under the impression it was included but thank you for telling me…

[stoic reef]

np! but yeah they call it game ready for no real reason other than marketing, its just your nvidia cards graphic driver

[pulsar plank]

So I'm doing elysium everlasting and I try to clear the data storms but it's keep loading for three hours and it's not a specific data storm but every single one , is this a problem I can fix or is it happening to everyone???

[stoic reef]

for that try restarting your device (not just the game but your whole device) and if it is actually taking 3 hours to load then maybe also restart your internet router. i just tried one and it didnt give me any issues so if it keeps happening after restarting your device then try contacting customer support #how-to-contact-cs

[worldly cipher]

@stoic reef

[jovial bough]

someone has the link for the new top up site for glb ?

[sick brook]

anyone having an issue using coralie?

nvm, it seems bugged when you switch in part 2

[cosmic lion]

https://fxtwitter.com/HonkaiImpact3rd/status/1816428184327373041

[slender sable]

Guys

I need help

I can't download after click the link

Who can copy this for me

Bro I literally ask for every updates

[untold egret]

yeah the boss keep freezing like that when the first health bar ran out

[upper parcel]

Could you record that? Will probs be helpful

[tranquil dew]

you can't download the file or ingame resources?

[gloomy cosmos]

Question does the launcher fully redownload in each update on pc

[tranquil dew]

there's no patching like in other hoyo games

so you redownload entire game each update pretty much

[gloomy cosmos]

I see, thanks

[elder moon]

It says the best driver for the device is already installed I looked on realtek’s website etc and I can’t find anything I’m at a loss

I think I may just give up… I’d continue talking with support and send what they told me to but the audio is fine in the recordings and it makes me feel crazy

[cosmic lion]

by any chance do you use a "surround" software? sometimes those can fail detecting other software and cause some issues, sometimes is broken sound, other is that you only have sound on "some speakers". and those problem only end up showing on your hardware, so if you try to record the problem with any other software (like screen/audio recording) they don't show that issue

[spare ravine]

how tf do i fix this

[cosmic lion]

most of the time, a restart of the device/game will fix the error 10042

[spare ravine]

ight

[stoic reef]

well yes your audio driver is already installed, thats why i suggested reinstalling and not updating or something. but if you want you can let me know what your laptop model is and I can find the thing you need to download but its up to you

[elder moon]

Alrighty I’ll try installing it but the laptop model is Nitro AN515-53

[stoic reef]

here is the site you need to go to. https://www.acer.com/us-en/support/product-support/AN515-53

go here and download the one labeled audio driver and when you run it it'll probably say something like reinstall or repair or something so just chose that option

[elder moon]

alrighty thank you ^^

[stoic reef]

np!

I hope it helps, if not you'll have to muddle through with it with customer support a while longer to figure out what the issue is, theres always reinstalling if you havent tried that but thats a lot of downloading

[stoic reef]

@cosmic lion @upper parcel

[split thistle]

anyone got the same issue?

[elder moon]

Unfortunately I’ve done that twice

and more unfortunately it doesn’t seem to have worked

[split thistle]

i downloaded it twice one from the launcher itself and the other was manually

[split thistle]

And still the same thing happened

[stoic reef]

then yeah that rules out a janky audio driver

[stoic reef]

try running the launcher as admin? maybe that'll help

if it is still refusing to unzip you can always manually unzip the manual download, just do "extract here" when its in the right folder and that'll unzip it but you would need to keep in mind that since you arent checking if the zip file is corrupted or anything you might have to do some repairs later if it is corrupted

[split thistle]

still the same
can u tell me where to find the right folder?

[elder moon]

It’s so weird bc I run hi3 and have the volume at 20 or even 30 I can barely hear anything and then if I run anything else with the volume at 20 (for example: ffxiv) I can hear just fine

[cosmic lion]

if you didn't change the path on the install, the default path is C:\Program Files\Honkai Impact...\Games
you could try to use betterhi3 #🔌technical-help message, and do the install with the console open, so if there is an issue in there we could get better info about what could be the issue

[stoic reef]

and you've double checked your volume mixer right?

this thing specifically

and also check the sound mixer options windows setting (just click on your start menu and type "sound mixer" to find it) while the game is open to see if theres anything there too

[cosmic lion]

and did you check what i said before, if you have any "surround software" working (windows have one by default), those can cause some issues in some rare cases

[stoic reef]

^ that too, please check that

[elder moon]

Yeah I have

[elder moon]

Where would I check this if I may ask

Is it dolby audio? If so I just turned it off and there was no difference

[split thistle]

Thanks i will try and see what happens

this is what happened when i try to manually unzip it
@cosmic lion @stoic reef

[stoic reef]

hmm that looks corrupted, though winrar can sometimes say things are corrupted when they arent. I'd still try teh better launcher and turn the console view on so if it has issues we can see what its saying too

[cosmic lion]

in short, the download is corrupted so you need to redownload the file

[stoic reef]

ah yup thats definitely a corrupted download again, try just letting the better launcher update it, it usually downloads a bit more stably than the official one

[split thistle]

ok thx for the help

[night saddle]

So, since yesterday I can't play at all. I can log in but clicking on things takes some time to load or don't load at all. Anyone else having this issue?

[bitter ravine]

like stuck on press anywhere to play?

[night saddle]

Yeah, some things load, some don't.

And my ping shows connection issue in Abyss.

[bitter ravine]

u can try this #🔌technical-help message

might be a connection issue

[night saddle]

I've been playing for 5 years with no issue, but I'll try.

Abyss is like this

[bitter ravine]

ah those,mine like that to

seems fine on my end,the score got updated

usualy i must wait out the loading circle of death so i just pause the game

especialy on boss stage or change stage

[cosmic lion]

yeah is a connection issue, follow the steps here #🔌technical-help message

[stoic reef]

tbh ping doesnt matter during a stage, only when at the end when it checks into the server to update your account. you enter a stage, pause it, disable your internet entirely and unpause it and have no lag until you get to the end when you'll get a spinning yellow circle until you reconnect

[cosmic lion]

my msg didn't send ... but yeah sound like is something on your pc, most likely the drivers having some problems, you can still contact CS and see if they can help you, but try to record the problem with like your phone so the problem can be show

[tacit bridge]

anyone else stuck here? its from EX Chapter: Awakened From a Dream

prior to screenshot above, this is the last selection

after selecting that Open Porthole, game is just gets stuck

restarted multiple times, verified game files and it just gets stuck there

[jolly crag]

happened to me as well today 9hours ago

[coarse finch]

I tried changing the password and deleting the login devices but I can’t join in

[bitter ravine]

#🔌technical-help message

try that

[stoic reef]

someone else in here had that earlier, iirc they restarted their device (not the game but their device) and that fixed it

[untold egret]

i can't move my characters

can't use skill or click anything

my cursor still work, i test it on google

[stoic reef]

if the game is being frozen or locked up usually restarting your device fixes that

[tranquil juniper]

im trying to download the game i got to the end of the download and then i keep getting this error message

i dont have any network issues and ive tried restarting my pc restarting my network

[slender sable]

Both

@stoic reef sry for ping but can u some how copy the download link for sea server plzzz mobile btw

Apk I mean

[cosmic lion]

you can always find the links on the pins #🔌technical-help message

[cosmic lion]

in short, your download is corrupted, you can:

• Retry the download
• Manually download the file #🔌technical-help message
• Use a custom launcher #🔌technical-help message

use any option you want

[tranquil juniper]

ffs

[tranquil juniper]

okay thanks

[slender sable]

Hello u know why I need to ask luna cuz the link there is not working for me lol

[cosmic lion]

wdym? i just check it and im able to download the apk, what is the exact issue that you have?
and Luna usually sleeps at this hours

[tranquil dew]

https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/seaapk/default works for me

unless you have weird shenanigans with your phone

[worldly cipher]

When restarting your network I recommend leaving it off for 10-15mins

Most of the time it fix the ISP problem compared to a 5-10mins wait

If it doesn't help
What Fox replied and you can also check the 5th pin

@cosmic lion

[tranquil juniper]

I already started re-downloading it but I’ll keep that mind for next time thanks a lot for the help ❤️

[weak ice]

[pallid niche]

This is more of a general question rather than Hi3

But I'm trying to add an old gift card as a payment method to my phone (it's not expired.) Why is it saying it's not recognized? (The card is a Visa)

My mother did use the card before, is that mb why?

[cosmic lion]

could be many things, some giftcards are for only one payment, others are compatible with only some merchants, that for international operations you have additional fees so the amount is not enough, that some giftcard don't use some secure protocol that most online stores need, etc.
you can contact the company that generated the card for info, or if what you want is buy something on x game, contact their support and see if they have info about that card and if you can use it

[pallid niche]

Ig I could also withdraw it out for money and buy a new card ig lol

Tysm :D

[slender sable]

Jujutsu shenanigans

Tq btw

[stoic reef]

What happens when you tap on the link on mobile? whats the error message it gives?

[summer root]

i have a log in issue and like. idk where to check on what i linked my account as and where to check my password cuz i can log onto my pc but it cant find my account on my phone 💔

[cosmic lion]

in-game you can go to profile / account / user center, in there you can see a censored ver. of your login info of your HYV account, use the same info on your phone.
just remember to login on the same server if you want to see your data

[summer root]

hi im sry for the bother but im struggling to find “user center” im not too sure if im looking at the wrong place for it but i csnt rly find it...

[cosmic lion]

just to be sure, are you playing on steam?

[summer root]

yeah

[cosmic lion]

then sadly you cant play on the phone, the steam ver. uses steamID to login, so you can only play on that ver., that is why most of the negatives there are just for that reason
if you want "cross-save" you have to play on any ver. that uses HYV accounts #🔌technical-help message but that mean you need to start again

[summer root]

damn i see that's really unfortunate, thanks for the help tho!

[cosmic lion]

np, i will recommend you to use a HYV ver. but that is your choice because, like a said before, you will start again
or the other option is on the survey they release at the end of each ver., ask them for an option to get HYV and/or link steams account, if many captains ask for it, they will take a look and see if they can make it possible

[lost ore]

I need a refund ASAP

HELP

I spent on sea on accident

Please

[worldly cipher]

We can't do anything about that sorry

The only thing you can do is #how-to-contact-cs

[lost ore]

I emailed but idk what else to do bc I’m not on sea

[worldly cipher]

You should wait for the reply

[bitter ravine]

hmmm

[lost ore]

No..

I’m so stressed out

Oh my god

[worldly cipher]

I do think there's a chance as long he doesn't spend the crystal he bought

[lost ore]

I don’t even have the account

Anymore

[bitter ravine]

oh yeah

[lost ore]

I lost the password

[worldly cipher]

UID? and any info that proves your the owner of that account?

Screenshots of gameplay / Date the account has been created / Other payment receipts

[worldly cipher]

If you don't remember anything about your old account like ANY AT ALL sorry mate

[lost ore]

I think it’s still on my computer but I have to update it

[worldly cipher]

But you can still try

[lost ore]

Haven’t updated since mobius summer outfit

i know it has mobius and her summer outfit, it has hofs, and her wep i think

it has mobius wep

[worldly cipher]

Anyway while waiting for a reply for a refund

I need you to gather any information on that account that will tell you're the actual owner of the account iirc its:
Account creation date
Account creation device (What device you used to create that account)
UID
Email
Other receipts
Etc.

[bitter ravine]

gl homie

[worldly cipher]

I suggest contacting SEA cs for that matter since it's a SEA acc you said and you top up there

You can also contact GLB about this matter but I do think they will tell you to hop on SEA cs

But can't hurt to try both

@lost ore

Sadly we can't do anything since we're just volunteers and doesn't actually work at Mihoyo

Hope you get your refund goodluck

Every info you can get to prove you're the actual owner

And also might want to delete this msg cuz private info

[lost ore]

oki

[worldly cipher]

CS might take long to reply usually 1-2hrs+ / even longer in weekends (holidays) but they do reply within the day

[lost ore]

it was 50 dollars, so im desprate

i dont have a job so this sucks

[worldly cipher]

If you have more further question feel free to ask it on here and some volunteers will help you

[lost ore]

what are other ways tp prove an account is mine

[worldly cipher]

The other ways will be sent by CS on the form so answer them perfectly

[lost ore]

so like if i said smth specific like bronya hor has a markov type A and her magical girl outfit from the spending event, thatll work?

[worldly cipher]

The only thing I can remember is:
Account creation date
Account creation device (What device you used to create that account: Device model / Desktop name)
UID
Email
Other payment receipts
Version of the game when you created it / played it
Level of your account

[lost ore]

what version did mobius come out?

[bitter ravine]

5.2 iirc

let me check

yup its 5.2

source : https://honkaiimpact3.fandom.com/wiki/Version_5.2

[lunar gust]

hoyo doesn't refund, you better contact the payment provider about that

but keep in mind that your in-game currency will be subtracted later, so better not spend it

[lost ore]

i havent logged in at all, dont even have it downloaded

i hope my bank will help

[lunar gust]

wait how did you get charged then

or you topped up via website?

[worldly cipher]

I do thinked he topped up via website

[lost ore]

Website

I’m half blind and didn’t see the 3

It was the first result and didn’t notice:(.

[odd wedge]

Official website?

[lost ore]

Yea

[odd wedge]

Uhhhh

You must be logged into the account you want to top up. Is it the same HoYoverse account as your GLB account?

Should be easier if it is.

[lost ore]

Yea

[brave kite]

cant enter

tried changing internet and vpn

[soft shell]

last time i had this my dns was down

[brave kite]

i gave up

will try tomorow

[prisma bridge]

sooo

tryna play with my ps4 controller via bluetooth

no ds4 windows: HI3 doesnt see it
using DS4 windows: hi3 doesnt see it

What am i doing wrong

[cosmic lion]

check this pin #🔌technical-help message
but could be many things, the game have some support for DS, but only some models are detected correctly / bluetooth controller can have some issues on win so is better to use them via USB / if DS4Win is not working try to use the "xbox" emulation or like on the pin, use the steam mapper / etc...

[prisma bridge]

alrightie... thanks

OKAY
It worked

no clue why
but yeah steam worked :v

[odd wedge]

Explain in your email that you logged into SEA website instead of GLB by mistake, and topped up without realising. Ask if they can transfer the purchase to your respective server account.

[lost ore]

They said no, I hit up my bank

[odd wedge]

[lunar gust]

that's what I said yesterday

hoyo doesn't do refunds in any way

cuz it's like asking them to violate their own ToS

[bitter ravine]

https://media.discordapp.net/attachments/783366922287841331/1216560164019241061/Kongming-ezgif.com-resize.gif

[fossil terrace]

if the bank withdraws the money, wont hoyo ban u? unless they only ban that sea acc then

[lost ore]

I never spent any of the gems

[gilded birch]

they only ban if you go in the negatives iirc

which in this case, won’t happen as they never spent any of it

[slender sable]

Idk why I downloaded it but it has an error opening the package

I need help

[cosmic lion]

what is the exact error that you are getting?
and what is your device model?

[slender sable]

Huawei mate pad

Maybe cuz Internet corruption

[gilded birch]

can you send a screenshot of your error so we can better assist you?

[crisp steeple]

Are CN Cutscene dubs only available for Part 2 onwards?

[upper parcel]

It's possible to get CN dub for Part 1 cutscenes as well, but you have to replace them manually

Ofc not possible on iOS

The issue is a lack of subtitles
#🔌technical-help message

[prime fractal]

what do I do with this? im trying to dl the game. this keeps popping up and just restart the game to the opening screen

[stoic reef]

tbh i havent seen that one before, first try something simple like restarting your device, if that doesnt help then please let me know if this is on mobile or PC/Mac

[prime fractal]

yeah, it's still there. this is on PC

this was downloaded through betterhi3

[stoic reef]

when was the last time you played on this pc? or is this the first time on this computer

[prime fractal]

last time was just this morning, I redownloaded later on cuz I formatted the pc

[stoic reef]

I gotcha, try clearing your cache then and also make sure that your windows is up to date

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[prime fractal]

I'm not sure where to get the logs, but there was the error shown when the betterhi3 finished verifying my files around when it's about to be done

I'll try that

[stoic reef]

ok, i dont think betterhi3 launcher stores logs in a text file anywhere but if you click next to launch and then click show log it shows a console window that is all the logs since the last time it was opened

[prime fractal]

still the same issue, it just happens after I choose between two download method (basic download vs full download), then after that it will show this, and will continue to loop going back to the opening screen

I'll probably try redownloading again

the repair func doesnt do anything since the launcher think everything's good

[stoic reef]

yeah try totally uninstalling it and redownloading it. if that doesnt helpp then im out of ideas so unless someone else has an idea i'd go to customer support at that point #how-to-contact-cs

[slender sable]

It is downloading so slow and it disappears after few hours

@gilded birch

[odd wedge]

https://www.lifewire.com/what-is-parse-error-4689209

But uhh so fast? It's showing an hour but you're installing after like 20 minutes

U Mobile makes me wanna kms

[gilded birch]

since it’s taking so long the parse error could be that the apk downloaded was corrupted

[gilded birch]

you can try using a download manager to download it
these two i found with a simple google search

https://play.google.com/store/apps/details?id=com.dv.adm&hl=en_US

https://play.google.com/store/apps/details?id=org.freedownloadmanager.fdm&hl=en_US

[honest swan]

How do I activate control in the honkai Impact settings because I can't find the option to enable control for Android phones

By chance this option for Android doesn't exist for cell phones, I can't find it

[stoic reef]

you would be correct, there is no controller support for the android version of the game

[vapid mesa]

:(

Hoping they finally fix this up...

Such a drawback on Android

[stoic reef]

I hope that with the razer Collab going on they'll add it in, because it would be very weird to have a Collab with a mobile gaming controller but have it not work

[vapid mesa]

HAHA I was about to mention exactly that Selling a bundle and peripheral that... You can't even use for the game would be quite

[stoic reef]

Mhmm so I'm hoping that they'll get it working by then

[cosmic lion]

I hope so, but I doubt a bit there will be "native" support on android , probably they will add the "remapper" support for HI3 on the razer launcher, like with genshin, where the remapper is the only option available for android

[stoic reef]

probably yeah, but we can hope

[silver urchin]

is the razer collab out yet ?

[stoic reef]

when you say out yet do you mean can you directly buy it?

[silver urchin]

yhea

or atleast preorder

the Mobius version and what stuff will it have beside the pad

?

MHY really blueballed us by just announcing it lol

[stoic reef]

then no not yet, because currently you can sign up to get notified when pre orders are available according to razer. and idk. if they're expecting preorders to get all ordered very swiftly they probably want to give people a chance to be ready to preorder as soon as its available to if theres a limited stock

[silver urchin]

dammit

thank you

[stoic reef]

im guessing you signed up for their email right?

[stoic reef]

so you can get notified via email the second its available?

[vapid folio]

When I close the game it crashes and I sometimes have to restart my pc to get the game to get past the hoyoverse logo.
Is there something I should do to stop this?

[mellow nest]

does anyone know how to fix this...?

[worldly cipher]

Can you send the crash log?

Also your pc specs

[worldly cipher]

Check 1st pin

You can manually download the file

Anyway your file got corrupt because of internter problem usually it's ISP

You can also check 5th pin for that fix

[mellow nest]

my wifi is good..

[willow falcon]

wi-fi is just a local network, not the internet connection

[mellow nest]

ok nvm i just read

[slender sable]

WTF I am so cooked I am rrly scared now

Tf still an error

[mellow nest]

which one i do i click

i restarted my router still same issue

[worldly cipher]

What error?

[worldly cipher]

1st pin PC client and select GLB

[mellow nest]

I'm NA

[worldly cipher]

Ah mb mb

I got confused with the coloring then GLB

[mellow nest]

[worldly cipher]

Be sure to read the message at the bottom when dl is finished

[mellow nest]

the launcher?

i have to redownload the launcher

?

[worldly cipher]

No

[mellow nest]

without?

[worldly cipher]

(PC) Client (without launcher)

[mellow nest]

ok i got it

[vapid folio]

Acer nitro 5 an515-57
intel i7 11800h
32gb ddr4 3200Mhz
4070ti Super through oculink adapter using an m.2 pcie slot
game runs off SSD and outputs to a monitor through displayport with DSR scaling of 1080p to 1440p upscale

[worldly cipher]

That's new for me EOS

Are you playing on Steam?

I can give you ways to fix it:

1. Run game as administrator
2. Check file integrity to check if there's any corrupt files
3. Last resort is reinstall the game

Lemme ping @willow falcon for the right fix because this is just my assumption fix

[mellow nest]

thanks for help now i can run the game but i have problem with launcher still 😭

[worldly cipher]

Launcher problem?

[mellow nest]

not sure tbh

[worldly cipher]

What problem are you encountering?

[mellow nest]

its this but idk if the launcher will work now since i download the patch and moved it manually

[worldly cipher]

You're down with the file download right?

DO NOT UNPACK IT, but place it in the game folder:
\Honkai Impact 3## ###\Games\

Don't mind the ### it's just sea or glb depends on the name of your honkai folder

[mellow nest]

i did move it

i am running the game

rn

[worldly cipher]

Then you're all good

[mellow nest]

👍

[willow falcon]

More like some EGS's dll are damaged

I dunno

[worldly cipher]

[primal pasture]

EU server having problems at all?

[upper parcel]

The channel would be flooded if it was

[primal pasture]

hmm

[upper parcel]

What exactly are you experiencing?

[primal pasture]

wheel of death whenever I click any button

[upper parcel]

That's a connection issue, gib a sec

[primal pasture]

I'm gonna restart my game see if it fixes it

cba to do all the vpn shit I'm only claiming stuff and logging out

[upper parcel]

Probs won't, but ofc harmless to try
Here are the known fixes
#🔌technical-help message

[primal pasture]

if it persists tmmr I'll do the usual stuff

[upper parcel]

But you'll break your 4-year streak if restarting doesn't help

[primal pasture]

well I got logged in, no streak broken

[upper parcel]

🔥

[vast vine]

i'm having issues logging in and loading into stages too

with the usual infinite loading icon

[primal pasture]

hmm

could just be coincidence, we'll see if anyone else comes running

[lunar gust]

I thought it was my internet weirding out when I logged in 10 min ago

[primal pasture]

haaaah maybe there is an issue?

[lunar gust]

it connected slower than usual and I had to click several times for me to log in

it kept logging me out instead of loading the bridge lol

[primal pasture]

I had no issues with login but I am getting infinite loading wheel for many interactions

[lunar gust]

well you were probably in-game already

and I just started it like 10 m ago

it's ok now

[primal pasture]

at first I chalked it up to my download in the background but that shit is like 300kb/s it isnt impacting shit

[vapid folio]

thought to tell you in case someone else needs help

Managed to fix it;
I play on epic games launcher and for some reason a new update to the software caused the EOSOVH-Win64-Shipping.dll to show up in 2 different directories in the game's folder, so when you otherwise launch or close the game it probably tries to run or exit the dll twice, even though only 1 instance could run at any time. This causes a conflict that results in a crash.

The fix is pretty simple:
-go to game folder
-delete both copies of the dll(or probably sometimes 1)
-go the epic games app library
-manage -> verify files
-restart pc

that did it for me, game runs normally now.
Thanks for the help and have a nice Day/Evening!

[worldly cipher]

Thanks for the heads up

[silver urchin]

Anyone else know where else i can download honkai from

[odd wedge]

Honkai Impact 3/3rd is not added to HoYoPlay yet. You can find the download links in the top pinned message~

[silver urchin]

Thank you!!

[silver urchin]

I can't seem to find it can you maybe ping me there

[jade oyster]

My loading screen is stuck at 100 when it’s updating settings

[tranquil dew]

https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/pcglobal/default

[silver urchin]

Thank you!!

[stoic reef]

If you need the sea server or any of the custom launchers here's the pin for all of that #🔌technical-help message

[stoic reef]

for that I think clearing your cache may fix that, if you're on pc heres how to do that

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[unkempt vale]

@stoic reef @odd wedge got multisync to work
Even with a 1.5k IsD gaming PC it’s tough running two instances

[stoic reef]

nice on getting it to work but yeah fam honkai takes a lot of resources to run i wouldnt be surprised if it struggles running two instances

but nice on getting it to work!

[unkempt vale]

Using Ryzen 7 7800x3d
It’s uh yeah

Plus it keeps messing up sometimes
So keeping it synced is difficult

[stoic reef]

mhmm any lag or anything like that would desync it

[silver urchin]

I have retrieved my old mihoyo account and bound it to my email and it said thay i was linked and when i logged it in it just makes me play to the very start which is the TUTORIAL PART how can I play my account again 😢

This is my old account ( i have not played it for years and just got back )

[lunar gust]

#how-to-contact-cs

provide the UID and all the details they request

[silver urchin]

I cant message there

[lunar gust]

you're not supposed to

it's a channel where you need to read

[silver urchin]

Oh do i need to go in the game to click CONTACT CS?

[lunar gust]

yes, you need to contact CS for account issues

[silver urchin]

Oh but can i play it now if i am done with that?

[lunar gust]

depends on the situation

[silver urchin]

Im really scared that I mightve lost my account...

[lunar gust]

I'd not play on the new account just in case you want it unlink later

[silver urchin]

Ive been playing it for years now ever since it was launched

[lunar gust]

this is why you need to contact CS to know for sure

as they will help you as much as they can, but it depends on how much you know about your old account

[silver urchin]

I will use a new account so i can contact CS right?

[lunar gust]

you can do that yeah

[silver urchin]

Oh okay ill try:(

Thanks btw

[lunar gust]

np

[fossil terrace]

how does hoyo have so much trouble with the different servers for hoyoplay, but better and collapse can do it

[bitter ravine]

They probably have their own reason why

[stoic reef]

maybe they're trying to work on having it be in the same client

[plucky grail]

honestly hoping they are merging na and eu

[bitter ravine]

tbh i dont realy mind the server time diff,but what about u?

[tardy vapor]

Idk if i should be asking this question here but i just got the game on steam after playing it on mobile for so long, is there no way to play on any account except the steam one?

[bitter ravine]

#🔌technical-help message

[tardy vapor]

So its not possible

Wow

[stoic reef]

you can still play on your mobile account via the official pc launcher

links to that are in the first pin but the regular pc launcher uses hoyoverse accounts

[tardy vapor]

Yeah i just started downloading it but this really sucks honestly😭

Idk why steam gotta br like that

[stoic reef]

its why i recommend asking for the ability to link steam accounts and hoyoverse accounts in feedback surveys but as for why? steams like that with a lot of games, its why a lot of mmo's on steam the "game" you download is really just the launcher which then downloads the rest of the game through the launcher, but steam really likes making accounts with its steamID thingy

[tardy vapor]

Yeah this isnt the first time this happened with me too 😭

[zinc finch]

would i need to choose google play if i simply used an email back then without having anything else connected? ‍‍

[bitter ravine]

if new,i recomend to use mihoyo

[zinc finch]

i dont have access to my old username nor uid, and i may have created a new "save file ish thing" on the possible emails i used for that account ‍‍

i did try to recover my account here about a year ago but i gave up at one point ‍‍

[bitter ravine]

u still have the google acc right

[zinc finch]

i do have the emails/google accounts yes ‍‍

problem is idk which one i used back then ‍‍

[bitter ravine]

ig try one by one

[zinc finch]

my situation was basically
delete game
redownload game after a bit
log in with the email i thought i used
progress gone
try other emails
same thing ‍‍

[bitter ravine]

is it possible u use NA server on the old acc

[zinc finch]

nop i only played on europe servers ‍‍

[bitter ravine]

u already try all the acc u think u use

[zinc finch]

i have 5 total accounts on google, 2 of them i can immediately rule out since i dont use those for hoyo stuff
other 3 i all tried but progress wasn't there on any of them ‍‍

[bitter ravine]

#🔌technical-help message
have u try this

and i suggest to try to change to NA to,just to be sure

bc i did the same mistake smh

[lunar gust]

in case of the same server it's 99.9% that you played before hoyo account system and didn't link your old account to the hoyo acc system

and now you have your old (unlinked) account as well as "new" account created by logging in via hoyo

try to use "miHoYo" on the account retrieval screen and input your credentials, you may find your old acc

[zinc finch]

is this even worth trying when my hoyolab account i never used shows the new progress already

[lunar gust]

yes, cuz you can ask CS to unlink your new account

but do not make much progress on it, or it would become unlinkable

[zinc finch]

i get the account doesn't exist thing on all 3 emails

when trying to log in w mihoyo option

and if it matters, i did play from like February 2023 till june 2023, but might've made my account there earlier

[lunar gust]

if you don't remember any details about it (the most important one is UID), then it's probably not worth trying to recover it

[lunar gust]

then it was a hoyoverse account

as long as it was created after june 2022

[zinc finch]

all i have is screenshots of in game cinematics and this, so yeah

[zinc finch]

do i log in via hoyoverse in that case then

[lunar gust]

maybe

ideally you would tell CS your UID and they would tell what it's linked to

but since no UID is known it's much harder

[zinc finch]

unfortunately i dont have my uid

[lunar gust]

and you didn't purchase anything either right?

[zinc finch]

not that i remember

any way to check?

[lunar gust]

look for receipts ig

it's a guessing game at this point

either remember what your account was linked to and check that, or find receipts if you purchased anything

[zinc finch]

doesn't seem like i bought anything

would trying to log in via hoyoverse potentially make things worse

since new progress and stuff

[lunar gust]

could, hence why finding UID is crucial

[zinc finch]

okay what the actual fuck, now the email worked? last year when i tried it didn't

[bitter ravine]

[zinc finch]

i am just not gonna question it

atleast i have my account now for when eventually hoyoplay gets honkai impact

[primal pasture]

Just a heads up, with a lvl 75 returnee account you may want to just make a new one anyway but that's a discussion for #👶beginner-help , you can find info on why going through returnee is so bad on a low level account compared to restarting in the pinned messages there

Only make a new one when you do actually plan to play consistently btw, not worth it if you're just here for story or playing on and off

[zinc finch]

i dont particularly like starting over, and i am quite clingy to my stuff but i did create another via steam which i plan to play on more

the main reason i haven't been playing active is because i lost my progress as you know, and i dont really have a device that can handle honkai Impact well at the moment

[primal pasture]

Ah I see

Just be aware you can't login to the mobile client with a hi3 steam acc

Maybe that was mentioned already I didn't read the full convo just the tail end :p

[zinc finch]

im aware dw

[silver urchin]

Can someone lend me an acc? I really wanna play and hoyo hasnt messaged me about my account...

Abandoned or not used anymore

[stoic reef]

you can create a new account with a different email or something but account sharing of any kind is against TOS and can/will result in an account ban if discovered

just make a new account to play with thats yours until you get your old one back

[silver urchin]

I do hope i can still get it back tho...

[stoic reef]

Well you gave them your UID right?

Because accounts can't normally get deleted so yours is either linked to a hoyoverse already and you forgot about it and didn't notice during the account retrieval button that it gave you an error (if you've al played at all in the last 2 years then this is almost guaranteed the issue) or it will needs to be linked to an available hoyoverse account but either way it's almost guaranteed not deleted and customer support will so their best to get it back for you

But until then please don't ask anyone to break TOS for you

[hot current]

No giving/ lending account(s)
Bad

[split zodiac]

so my account is suddenly gone

just need to email right

[stoic reef]

first double check that you're on the right server and using the right hoyoverse account, but yes if you cant find it then email customer support #how-to-contact-cs

[whole jasper]

how to solve this problem? i had reinstall 5 time,and try swap other hard driver

[stoic reef]

that is an internet issue corrupting the download, please try manually downloading the update with the below steps, though if you are playing on the CN server then here is the link to the CN file in step 4 down below https://autopatchcn.bh3.com/ptpublic/rel/20240624104231_kQdR9e8gTqYZeAgW/PC/BH3_v7.6.0_b6f1709c3910.7z , or i'd recommend trying one of the custom launchers in the first pin, they tend to download the game much more reliably

!faq mandown

[grizzled rampart]

HI3 v7.6 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.6.0_8578710b4f12.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[lunar gust]

iirc CN uses the new 米哈游启动器 (basically CN HoYoPlay)

so they may just be using global/sea server with CN language

[stoic reef]

oh yeah thats right i forgot they're on hoyoplay already, though that error was the corrupte download message as far as my phone translated lol

[lunar gust]

ye just a generic download failed message

[tardy vapor]

Is this normal? Its been stuck at 100% for a bit

[whole jasper]

sea sever

[stoic reef]

it can take 15-20 minutes rarely, if it hasnt been that long just let it do its thing

[tardy vapor]

Ah alright thank you

[whole jasper]

even change to phone hotspot still same problem

[stoic reef]

I gotcha, phone hotspots are usually less stable than wifi (usually). I'd recommend either using one of the custom launchers or using a download manager program like IDM or something like that to do the manual download

[whole jasper]

the game file was downloaded, first time when verification are in progress, suddenly it jump this error.
by the way ,only first time

[stoic reef]

mhmm thats the corrupted tmp one which is why the manual download stesps suggest deleting that file if its present before you download the new one

[whole jasper]

hmmmmm.......

[split zodiac]

double checked both and still didnt work yeah

it even said 'account is not available'

so i emailed

[stoic reef]

thats good, they will do their best to locate your account and everything. make sure to let them know what your UID is

[whole jasper]

emm same

[stoic reef]

if its the same then i'd recommend a download manager program or using one of the custom launchers

[whole jasper]

start game extrat abuot 1~40% it jump error

[stoic reef]

mhmm thats what a corrupted download does

[whole jasper]

but the file is manual download from google drive

[stoic reef]

if the issue is with your ISP being unstable it sort of doesnt matter where you download it from

though i'd also make sure to complain to your ISP about their internet being unstable, you are their customer and all that

[whole jasper]

i might be wait until they put hk3 into hoyoplay

[split zodiac]

yeah i did put in my UID

[stoic reef]

I dont think its an issue with the launcher but maybe your ISP will have fixed their issue when it comes to hoyoplay so it'll download normally then

[stoic reef]

ok thats good!

[odd wedge]

GUYS

muahaha now i can have every single client

[stoic reef]

You can now quad wield the game

[worldly cipher]

Why didn't partition tho?

[odd wedge]

I don't feel like it kekw

I'm used to it like this on this laptop, I cloned my drive

[worldly cipher]

Oh I see we have our own preference

[shy axle]

fighting some part 1 and 1.5 bosses I find that my game has a fixed camera and it cant be moved

im not sure why this is, im playing using mouse and keyboard rather than just keyboard

is there a way to fix this?

apparently putting in a controller and using it for a bit fixed the camera. what.

[grizzled rampart]

__**HUAWEI Channel Closure (SEA)**__

**JUL 25, 2024**

Honkai Impact 3 will no longer receive updates on the HUAWEI AppGallery. Captains will be unable to download or update the app from the HUAWEI AppGallery and will no longer be able to log in to the game using HUAWEI ID.

**Account Transfer**

The in-game Account Transfer function is only available from APR 25 to JUL 25. To transfer your game account to a HoYoverse account after this period, please contact CS at [e-mail]. After the transfer, Captains can continue playing the game using any official SEA client thereafter. Currently, the official clients support Windows PC, iOS, and Google Play.

[hot current]

That is just sad

[odd wedge]

What's sad? There's nothing sad here

[dreamy maple]

beed a link for manual installation for the files as my installation of update failed, where can i find the link

[stoic reef]

!faq mandown

[grizzled rampart]

HI3 v7.6 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.6.0_8578710b4f12.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[dreamy maple]

I have global launcher and cant switch from EU server to America one what's wrong? I never had SEA server installed anyway

[lunar gust]

if you don't have the server button on top right (in-game), then you've downloaded SEA client

[dreamy maple]

to go back to global can I just download the update itself or have to redownload whole launcher?

[unkempt vale]

@stoic reef @odd wedge gonna try doing ER simultaneously

[odd wedge]

Bro what

Please stream/record

[unkempt vale]

I think my computer would kill itself if it did that

Legit don’t know if I can add recording to that

[unkempt vale]

@odd wedge F IT, I'mma try streaming

[bitter ravine]

[alpine hawk]

I cannot retrieve my old account back that was connect to Mihoyo

please help mee

I did send an email to them explaining everything

[stoic reef]

please read the guide in this pin, it covers the whole process as well as what every possible error message means and what do to #🔌technical-help message

[alpine hawk]

okay

[stoic reef]

might end up having to wait on support but if theres something you can do about it then the guides in that pin help

[alpine hawk]

i don't know how my game logged in when I don't even have a hoyoverse account

there is a new account on my phone right now

what should I do?

[stoic reef]

then you logged into the game and it created a hoyoverse account if you logged in and got a new account, probably accidentally did register or something. but you'll need to wait on customer support for assistance, you cannot unbind a honkai account to a hoyoverse account. but dont play on that new account while you wait on customer support to reply

also if you havent given customer support your old accounts UID then please try to find that as they will need your old accounts UID to be able to help you with your old account since without it they cant find the account

[alpine hawk]

it shows this and then later when I try to register for a new hoyoverse account to link it with, it says "email already in use"

this is my UID, right?

[alpine hawk]

okay, I will not play that new account

[stoic reef]

then that email is already being used for a hoyvoerse account, so instead of registering a new hoyoverse account you can try forgot password or something with that email.

and yes that is your UID.

also as a disclaimer, since you presumably havent played in the last 2 years if you care at all about meta or doing well in the competitive modes in the end game then you might consider starting over with a new account since the new player rewards far outperform the returnee player rewards and all of the part 2 characters vastly outperform the part 1 characters. but its up to you you dont have to start over or anything i just figured i'd let you know so you can think about it

[alpine hawk]

I don't know what is happening inside the game. like you said part 1 and part 2, I don't even know what that is. I will likely not start over, but look into everything that has been changed over the years

[stoic reef]

so to very very sum up what part 1 and 2 are, the part 1 main story ended and the girls and Part 2 is a whole big new engine, updated combat system (still mostly the same as you're used to) and whole new cast and story etc but you'll find out once you get your old account back

[alpine hawk]

and this is the email that i reached out to -

[stoic reef]

that can work, though i'd recommend the honkai specific support since they're specific for honkai, and not all hoyoverse games in general, and they reply faster (email addresses in here #how-to-contact-cs )

[sleek lion]

Yooo Luna. I'm here to state an issue about my honkai account being inaccessible. I just came back to honkai impact after YEARS, but when i tried to log in about a year ago. It said "System Busy." I put in the correct information which is my password and username and even tried my ID. But it always says "System Busy." So I wanted help in getting back into my old honkai account. But there's also another issue. I used a specific gmail/email but I don't have access to that either which makes it harder for me to gain proper access. What can I do? Also i remembered it told me something about making a hoyoverse account at the time. So I don't know if my account is inaccessible due to me not making an hoyoverse account when it told me to.