🔌technical-help

[vagrant vapor]

i downloaded the global one instead of sea

[stoic reef]

yup that'll do it, unfortunately you cant really convert to the sea client so you'll have to uninstall that and install the sea one fresh

[vagrant vapor]

🥲

[restive fossil]

ima die

[dull merlin]

Guys how to i retrieve my old acc

[stoic reef]

I'm about to sleep but try the stuff in this pin, it has all the stuff we know of to help with account issues #🔌technical-help message

If you haven't played in over 2 years Skip to the end and click on the old account retrieval guide link

[stoic reef]

I'm sorry, I hope you find it but yeah I'm sorry

[dull merlin]

Im logging my right hoyoverse acc but when i open it started in tutorial thing

[stoic reef]

Did you install the right server?

[dull merlin]

Yes yesterday

[stoic reef]

And how long has it been since you last played on that account?

[dull merlin]

Hmm I think its last December

[stoic reef]

Then if you do indeed have the correct server installed then you simply are using the wrong hoyoverse account. There isn't anything else it could be

Even if your account was hacked then you wouldn't log into a new tutorial account. It would just say account doesn't exist when you try to login

[dull merlin]

I try creating new hoyoverse acc to bind my old account but it always said failed to bind

[stoic reef]

Yes, if you've played at all in the last 2 years then your game account is already bound to a hoyoverse account (the only possible way to login as of 2 years ago is with a bound hoyoverse account) and it cannot be bound to two different hoyoverse accounts

I'd recommend emailing customer support with your uid like the pin says, they can tell you what hoyoverse account your game account is on

If it's the same hoyoverse account that you've been using then it's simply you had the wrong server installed, but they can clear up what account and what server it's on

[dull merlin]

Ok I tried so many options but still failed

[stoic reef]

Then yeah at this point I'd just email them and wait for them to clear it up

[dull merlin]

I will try emailing customer service

So hassle

[stoic reef]

Mhmm it is. That's why I always recommend for everyone to write down your login email and uid and server and start date somewhere and keep it so you never run into any issues in the future

Impossible to log into the wrong account or server that way and if you get hacked, you have good evidence to help with cs to get your account back

[dull merlin]

I have so many items in there its wasteful to be deleted 😞

[stoic reef]

It's honestly very impossible to delete it. You can't delete it on your own and cs won't delete it even if you prove you're the account owner and beg them to. It's quite impossible for that to happen. The only possible way to lose your account is if you forget the login details entirely and don't have your uid so cs can't help either

[dull merlin]

I binded in my gmail and my account is in there but when i log in its always started in new acc

[stoic reef]

Did you try the Google login instead of Gmail?

[dull merlin]

Yeah tried both gmail and google log in

[stoic reef]

And the app is called honkai impact 3 not 3rd?

[dull merlin]

Its 3 i downloaded in playstore

3 is SEA SERVER rigth?

[stoic reef]

Then regardless of what your old account (in the amount retrieval thing) used to login with it's not bound to your Google or Gmail hoyoverse. CS will let you know that hoyoverse it's linked to and yeah honkai impact 3 is the sea server. 3rd is glb

[dull merlin]

Its only honkai impact 3 in playstore no 3rd

[stoic reef]

Yeah that's sea

[dull merlin]

Hmm anyway where i can find this 3rd?

Google?

[stoic reef]

In the pins if your on Android. The play store will only show you the app for your physical region. If you haven't moved to another country since last December then what the play store is showing you is what you used to have installed

[dull merlin]

Ahh yeah mine is 3 not 3rd

Is there a option in the log in menu in game that u choose ur server?

I forgot

[stoic reef]

Not on sea. The only server that has that is glb which has America's and Europe options

[dull merlin]

Ahh ok

[hot current]

For kr & CN, is it region locked?

[stoic reef]

You can install them if you don't live in the region

[dull merlin]

Oh i just remembered i play in January in pc usually play in android

[stoic reef]

Well if you still have the game installed on your PC from when you last played then you can find the login email if it doesn't remember it. Otherwise you'll still need to wait on cs

[dull merlin]

Well i think it uninstalled its not my pc its my cousin pc

[stoic reef]

Then yeah you'll just need to wait for a reply

[dull merlin]

U contact the customer service?

I haven't contacted yet

[stoic reef]

Me? No. Why would I contact them for you?

[dull merlin]

Ahahah

[stoic reef]

#how-to-contact-cs

[dull merlin]

Oh ok thanks

[stoic reef]

I'm just a captain like you. Another player lol

[dull merlin]

Ow

[stoic reef]

But like the pin I first sent you says. Email them and give them your uid, and explain your issue and they'll reply with the login email of your account

[dull merlin]

I uninstalled the app yesterday because im annoyed

[stoic reef]

That's fair, but you don't need the app to contact them. Just send them an email

[dull merlin]

😅😤

Ok

[stoic reef]

And you can keep their reply for when you next install it so you'll know what email to use to login

[dull merlin]

How to know ur uid then?

[stoic reef]

Didn't it show it when you tried account retrieval button?

It shows your old account nickname, level and uid

[dull merlin]

Tried but i forgot it

Didn't take screenshots

[stoic reef]

Ah then you'll need to reinstall the game to get your uid, cs cannot find your account without it

[dull merlin]

Yeah

[stoic reef]

Anyways I was supposed to be asleep a while ago but you know what you gotta do so good luck!

[dull merlin]

Ok chat later 😅

[stoic reef]

If you have any more issues, please read the pinned message I first sent you. It has all the information I've given you this conversation

But really all you have to do is get your uid, email customer support and then wait

[dull merlin]

In here or in gmail i email them?

[stoic reef]

You can't send emails from discord

Read #how-to-contact-cs please. It specifically says that you can't contact them through discord

And just to clarify, for account issues you need to email them. They dont process account issue requests from the in game system because if you have an account issue, how are you logged into the game? Maybe they've changed their policy but last I heard they recommended players to email them for account issues

[dull merlin]

Copy that

[lunar gust]

update on the ISP situation: turns out the power to the network equipment in my house is indeed turned off (it's not a private house so I can't just go and fix it), and keys from the padlock that locks the door to the roof where this stuff is located was taken by someone without notice and now nobody knows how to get there

neither the entity that governs the house nor the guy from the ISP that actually showed up yesterday could go to the roof

funny how only like 3-5 people are actually using this ISP in the whole house including me, and it's a 12 story building

that guy himself said the ISP is dying lol

well now they're gonna lose one more customer since I'll be switching over to a different ISP

[winged kestrel]

help this?

[bitter ravine]

oof

[lunar gust]

[bitter ravine]

[stoic reef]

all that over a key?

[stoic reef]

for that you will need to reinstall the game, if you're on the steam version you'll need to delete the bh3_data folder in your game installation folder and then validate your files in steam to redownload them

[stoic reef]

woo wb!

[lunar gust]

not just a key, but for not caring to fix the internet promptly

it should've been done in a day or two max

or they could have explained the situation at the very least

[stoic reef]

exactly, they should have explained it so the building manager or whoever it is could try to find the key and flip the power switch

[worldly cipher]

[lethal shoal]

Hey guys, I've been having a lot of trouble installing this game. I couldn't really get the launcher off of the website to work since I'm getting some error about a network connection. I'm trying using this custom launcher but I'm running into the error shown in the screenshot. Would anyone know how to resolve this? Thanks!

[stoic reef]

the file keeps getting corrupted from a connection issue, i'd recommend either connecting to a VPN and trying again (good free ones are in this pin #🔌technical-help message)

or doing the following steps to manually update the game

!faq mandown

[grizzled rampart]

HI3 v7.4 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.4.0_94a9fe15271d.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive [1] [2] [3] [4] [5]
   Mirror 3 MEGA

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive [1] [2] [3] [4] [5]
Mirror 3 MEGA
*Pick any one for Google Drive

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[stoic reef]

could also be a very small chance of a hard drive issue, you could try running the chkdsk command from this pin #🔌technical-help message

[lethal shoal]

Okay, Ill try working through these. Thank you!

[stoic reef]

np and good luck!

[true wing]

10 hours ago it started normally, now it gives an error
The repair in the launcher did not help

[stoic reef]

10031 errors are connection issues, please do all the things in this pin #🔌technical-help message

[worldly cipher]

No thanks

Anyway Genshin only has this popup update my other Hoyo games doesn't

[stoic reef]

its not rolling out to all games/regions at the same time. it'll be progressively rolled out basically

but from what i gather. its the exact same functionality as the previous launcher, just lets it handle all games but we'll find more when it comes out for hi3

[worldly cipher]

I'm not gonna update to it yet since yeah I'm kinda afraid it can F up my Honkai game files

[stoic reef]

it shouldnt but fair, if you do wanna give it a try you can always make a backup copy of your game files before updating it

then just download teh better launcher or something and tell it that your "backup" is your game installation

[worldly cipher]

I'm gonna wait for the official-official release

[hexed swallow]

YO, anyone know how to solve the game files verification error? ive tried to download the game 4 times and each time after the installation it tries verification and fails, and i end up having to restart download from the beginning.

[cosmic lion]

your download is getting corrupted, most probably is your connection having issues connecting to the server
you can try to manually download the file, check this link and try with the 2nd or 3rd mirror #🔌technical-help message
or if you want you can try to use a custom launcher #🔌technical-help message

[cosmic lion]

it doesn't do anything to the other games, so you can install it if you want
the new launcher is installed as a new one, doesn't replace the old ones right now + the other games show as "coming soon" and zzz have a preregister button

@stoic reef@worldly cipher

[stoic reef]

[hexed swallow]

any of the 2 mirrors right?

[worldly cipher]

[cosmic lion]

yes any of the last 2, the first one is the same link that the launcher uses

and just a recommendation, pick the role of the server where you play, that way in case you need help in the future, we can know directly on what server you play

[ocean gorge]

sorry for tag, Is this folder the one that needs to be deleted? or all the objects that are beside (For Step 3)

[cosmic lion]

delete there the honkai impact 3 "folder"

[hexed swallow]

ok so i did as said in instructions however do i gotta unzip/ extract file or do something else cuz atm its not really working

[cosmic lion]

run the launcher as always, if the file is on the correct path, on the install process it will skip the download and will start the install/unzip of the files

[hexed swallow]

ohh

it has

[stoic reef]

if you havent done so then yes that folder, the folder itself

[twin arrow]

guys what is AID?

[stoic reef]

hoyoverse Account ID (AID) you can find it by logging into account.hoyoverse.com and going to the account security settings section and it'll have the ID there

[twin arrow]

wait I only found User ID

[stoic reef]

thats it right there, the one at the top

it calls it user ID cuz it sort of is but thats the AID

[faint mica]

Hi, could someone help me please... yesterday i was playing normally... but today the game just keep crashing over and over again before the login screen, it just close up. I tried to repair the game, erased game cache, re-install and nothing... others games works just fine

[stoic reef]

any error messages or does it generate a crash dump if you're on pc?

[faint mica]

On pc, no error messages, idk if it generate crash dump

[stoic reef]

hmm, can i see your output log? drag and drop your output.txt file in here so i can see what the game was doing when it crashed. you can get that by Pressing Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ and put the output log file in here if it exists

also does it close before it gets to the elevator screen or like during the update settings?

[faint mica]

it just random... sometimes it didn't even pass the update settings... and others when i just click to log in

[stoic reef]

hmm, yeah lemme see the output log if it exists

[faint mica]

Sorry, i just open the game again just to see if there's an error message or something, but the game it just working fine now apparently.... it started to verfying the data...

[stoic reef]

huh weird. i guess it must have been a windows thing getting in the way or something but im glad its working now!

[faint mica]

i was here trying since 2 hours to play and it just fix it alone, i'll wait a bit more until i log in on the game just to be sure

[stoic reef]

fair enough, tbh it does that sometimes but if it gives any more issues just let me know

[faint mica]

Well, just log in without problems... thanks and sorry for the waste of time

[stoic reef]

its all good, im still just glad you got in

[ocean gorge]

thank you for helping but it doesn't work, maybe this my computer issue so i'll find another way to fix it.

[stoic reef]

what is the issue your having exactly?

i assume a black mihoyo screen with nothing happening but i dont think you actually said

[ocean gorge]

the issue is, after the loading bridge its turn black screen (sometime still had a sound sometime no)

[stoic reef]

ah ok, so after the tap to login screen when it goes to load the main menu it goes to a black screen, yeah that might be a graphic driver issue, maybe try updating your graphics drivers and checking/applying any windows updates and restarting your pc, if that doesnt help then please share the screenshots from these steps so i can see what all your computer is working with

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[ocean gorge]

graphics driver and windows updates its ok

This doesn't always happen when I open Honkai Impact, even when I play Genshin Impact in the middle of the battle it will sometimes go black screen, so I assume this is a problem with my computer

[stoic reef]

hmm if its doing that with genshin to then its definitely an issue with the computer. maybe try using DDU to cleanly uninstall your graphics drivers and then redownload them all fresh and new

a lot of times (especially with nvidia) they tend to leave a lot of old or junk stuff behind when the drivers get reinstalled or updated

[ocean gorge]

ok then Thank you for helping

[stoic reef]

np and good luck!

[bitter seal]

Hello, is it just me or I can't login to the game? It says, and I quote, "Too many requests, Please try again later" soooo.... I can't login today? This has been for a few hours already

I'm playing on phone

[bitter ravine]

can u ss it

[bitter seal]

I can, but my login credentials will also be seen

[bitter ravine]

u cab just put a block,or edit the img

[bitter seal]

Aight

[bitter ravine]

try rhis #🔌technical-help message

[bitter seal]

I'm using hoyoverse account, also this happens too on hoyoverse account website

Is it possible that hoyoverse accounts are having issues I'm not aware of?

[bitter ravine]

u already try this?

[bitter seal]

Still doesn't work unfortunately

[bitter ravine]

then in that case i'd recommend contacting customer support since that error message usually means that too many login requests have come from your network but since its only happening on the one account for the one game maybe they'll know something about it

[bitter seal]

Clear cache, force stop, login with VPN and without

How to contact customer support?

[bitter ravine]

du u have mobile data?

try that if u can

[upper parcel]

#how-to-contact-cs

[bitter seal]

Data? Hmm, I'll try

[humble tartan]

I keep having to log back in hoyoverse account everytime now. is there a server issue or account issue right now ?

[stoic reef]

yeah the too many requests is because theres too many login attempts from fron your network, you can try a VPN but if that doesnt work you'l ljust have to wait on CS if you use any cloud gaming then thats definitely why

[bitter seal]

Cloud gaming?

What's that

[stoic reef]

like log into your account and use the companies hardware to "play" the game on teh cloud

if you dont know what it is then you're probably not using it

[stoic reef]

theres no server issues, give me a sec to remember the fix for this

[bitter seal]

Yeah I don't know what that is, I'm just playing on phone

Trying data rn

[bitter ravine]

cloud gaming? huh i never think to play like that,if i have bad network my expirience will most likey bad right?

[upper parcel]

Yup, gotta have good internet connection for that

[bitter seal]

Still too many requests

[upper parcel]

Also some other prerequisites that are more technical

[bitter seal]

Is it possible that some phones are blocked btw?

[bitter ravine]

hmm can u try use google acc

[bitter seal]

Also I can't login my Hoyo account on the hoyoverse website too

[bitter seal]

I don't use Google acc, atleast it's not linked to my Hoyo account

[upper parcel]

Nah, it doesn't work like that

[stoic reef]

so to fix that close your game and open up your registry editor (press win + r key and type regedit.exe and hit enter) and then go to this folder Computer\HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3 and delete the GENERAL_DATA_V2_Account_hxxxxxxx key and then open the game, click on the hoyoverse login button and it should remember your account and let you log in, that should fix it

if not then try the stuff in this pin #🔌technical-help message since connection issues can sometimes cause that too

[stoic reef]

yeah, it can also cause too many requests since mutliple people are using the game on that same network as well

[stoic reef]

they dont block specific kinds of phone, but if your account was blocked you'd be getting a different error message

[bitter seal]

Oh yeah I just downloaded the new update today, is that the issue?

[bitter ravine]

hooh that is how they check request from the network,i thoght its from acc id

[stoic reef]

the only "block" on specific kinds of phone are if its too below minimum spec to play the game, in which case the game wont isntall or run

[upper parcel]

Nope, gotta contact CS atp
Ideally wait a couple hours or so (don't try to login while waiting ofc)

[stoic reef]

not really, its too many login requests from your network, or at least it thinks theres too many login requests. you'll just have to contact CS and wait on them like teammate said

[upper parcel]

I meant waiting for the issue to resolve itself but oh well

[stoic reef]

oh yeah you can try again in a couple of hours and it might work, sorry i misunderstood that

[bitter seal]

Aiiighht

Yeah I can't solve this at hand

I give up :p

[upper parcel]

Unironically good idea

[bitter seal]

How do I report it to CS? I just say I can't login to the game because it says "too many requests"?

[bitter ravine]

i probly say my hoyo acc name

and say the problem

#how-to-contact-cs

[stoic reef]

give them your account ID (UID) if you have it and just describe your issue and that you've already tried a VPN

[upbeat thunder]

Is it possible to ask for tech support for anything other than hi3

[stoic reef]

for other hoyoverse games its best to go to their discords/customer support but if its not hoyoverse game related at all you can ask in here and we can attempt to help. i'll be busy for a bit but i can always look at it later if i know the answer

[upbeat thunder]

Its not about other games, just general tech help

Cause my laptop is blue screening

[bitter ravine]

pain,is it back to normal?

[upbeat thunder]

Nope

Still staying like this for a few minutes now

[bitter ravine]

i usualy wait

[stoic reef]

happen more than once? and whats that error code at the bottom i cant really see it

[upbeat thunder]

Clock_watchdog_timeout

First time this happened

Usually if it happens it resolves quickly

[bitter ravine]

that means happen more then once?

[upbeat thunder]

Yeah

There are also weird issues

Sometimes my wifi and bluetooth would just disappear

[stoic reef]

can try this https://www.softwaretestinghelp.com/clock-watchdog-timeout-error-fixed/ but i'll be back later if it doesnt help

[upbeat thunder]

Alright thanks

So most of the fixes there requires me to do fixes in the bios or just in the desktop

But i cant even get in cause this error isnt going away

Do i just wait it out? Cause its taking pretty long

[bitter ravine]

still 0?

[upbeat thunder]

Yep

Not moving

[bitter seal]

What if I don't?

It's in the game and obviously I can't open it

By the way how do I know which in-game server I'm in?

[stoic reef]

you can try pushing and holding the power button to force it to shutoff, it might be just frozen

[bitter ravine]

i want to recomned this but to scard bc its not mine

[stoic reef]

if you dont have it then just email them, they'll try to work with you regardless. and heres how to identify your server #🔌technical-help message

[stoic reef]

fair, but its either that or let it sit at that screen for forever if its been stuck like that for over half an hour

[lilac cloak]

hello!, i need help, i try to enter to the game, everything loads like usually does, but, when everything its loaded, i got this on screen, what can i do?

[stoic reef]

have to reinstall the game

[upbeat thunder]

Alright, was wondering if that is dangerous or not, ill try that later

[bitter seal]

..... Wait. Is it possible that I can't login because it's ‘MAINTENANCE’ on sea?

:legasps:

Also how long will they take to fix my issue? Hope it's not for weeks

[stoic reef]

huh? sea shouldnt have patch maintenance for another week almost. but CS replies usually within 1-3 days

[bitter ravine]

u can try that theory by login using google acc

[stoic reef]

one thing to check out too if that site doesnt pan out is teh following (might have to google what to do to check for your computer, and this is assuming its a desktop not a laptop)

Clock_watchdog_timeout Bluescreen means the RAM / Processors isnt getting Enough Voltage to run at Specified Frequency , if you can access safe mode check if there is any corrupted drivers or get the latest UEFI/BIOS Updates from their manufacturer

[granite marsh]

is there a way to log in my main acc to the steam client one?

[stoic reef]

no

[granite marsh]

AAAAAAAAA

[upbeat thunder]

Oh its a laptop, but i have no idea how to access my bios at all

[bitter ravine]

reserart and spam esc or enter

or f12 or f10

hmnn i kinda forget

[upbeat thunder]

The website did say that i should change anything without an expert

Shouldnt

[bitter seal]

Man why is it that I've been contacting contact support of many games these days, it's crazy how there's a lot to wait for within a week of mine.

[stoic reef]

typically its within a day, but sometimes they have too many requests and they dont work 24/7 so they can take up to a few days but its typically within a day or two

[upbeat thunder]

well turning off power button and turning it on works

[stoic reef]

hmm, send me your laptop model and let me know if it happens again, i'll look up some stuff you can try without an expert later when i have the time. also if you've been trying any overclocking or underclocking in software try setting it back to default

[upbeat thunder]

I have an app for those, but I've never used the feature ever, model is

do you also have any idea what makes my wifi and bluetooth suddenly disappear?

happens quite often

sometimes, my drivers for the wifi just literally disappears for no good reason

[stoic reef]

might need to repair windows then, it might be the cause for all of this try doing this, if theres any error messages run the commands again to do several rounds of repairs #🔌technical-help message

also please go here and https://www.asus.com/supportonly/fx506hcb/helpdesk_download/ download and reinstall the wifi, bluetooth, the Intel I2C Driver, Intel(R) Chipset Sotfware and maybe the ASUS System Control Interface v3 or MyASUS UWP (try the system control interface or UWP first and then if it has some kind of function to auto update your drivers let it do that first)

also get the latest BIOS update from that site and make sure your bios is updated too

[upbeat thunder]

alright thank you so much

[stoic reef]

for this its usually corrupted drivers or a corrupted windows installation. i personally just reinstall windows when this happens to my desktop but that might not be the best idea for your laptop since it has a lot of asus specific tech in there. if it comes to reinstalling windows you might want to see if you have the money that is to take it to a repair store to have them take it back to factory install with all the asus stuff in there.

[upbeat thunder]

alright, thanks again

[stoic reef]

np and good luck!

[silver urchin]

i have a probook from hp....
i can only install w11 pro right?
not other version?

[hot current]

You can try tho, but there might be hp only driver, you can probably install it after installing windows

It will be better if you have a spare HD storage

Fresh install from a new drive is definitely better

[stoic reef]

windows should already be installed. if you're trying to reinstall windows then its highly recommended to do the windows "reset" in the settings.

and yes like nick mentioned, you will need to install any product specific hp drivers after resetting windows

[silver urchin]

yes im reinstalling with a pen drive but it doesnt show me the option to choose the version of the windows

[stoic reef]

the installer only installs the version of windows that the installer has, it doesnt do multiple options. do you know what version the installer is supposed to be for? or did you create the recovery drive from the windows settings on that probook?

[silver urchin]

i downloaded from the microsoft site...

[stoic reef]

do you remember what version it said it was when you downloaded it?

in theory if its win 11 (not pro) then everything should work ok with the drivers since i dont think theres any that are pro specific

[silver urchin]

Why im having like 20mb on download?

[stoic reef]

what are you downloading right now?

[silver urchin]

A game

[stoic reef]

im assuming that 20MB/s is much slower than your usual speed?

[silver urchin]

yeah i got like 50mb back then

[stoic reef]

did you install the network drivers for your laptop after reinstalling windows 11?

or since you're on wifi, both the network drivers and wifi drivers?

[silver urchin]

How do i check if i have updates to doo ?

[stoic reef]

for drivers it wont auto install them, you need to go to your products support page on hp and install the specific drivers for your probook.

but also just to confirm, you made the flash drive installer from this link right https://www.microsoft.com/software-download/windows11

just curious if you've installed the pro edition or not since it might auto activate the pro edition after installing

[silver urchin]

ho yes i did
and auto choose the pro version

[stoic reef]

ok i gotcha, then yeah if windows isnt doing windows updates from the base version of 11 to the most recent version then you'll also need to go to hp's support site to download at the very least the wifi and network drivers for your probook, its probably not properly utilizing the wifi with the base windows installation

can also check a speedtest to see if you are getting the right amount of mbps, if you are then its just the place you're downloading the game from is capping your download at 20MB/s and has nothing to do with your end

[stoic reef]

then its either the drivers or your ISP, but considering you just reinstalled windows and dont have the drivers i'd start there

[silver urchin]

I should have any mark right?

[stoic reef]

mark?

[silver urchin]

a yellow mark?
i think soo

[stoic reef]

ah no you wont have a yellow mark, windows 11 comes prebundled with basic generic drivers that will use pretty much anything which is why you can connect to the internet right away.

the reason you still need to go to hp supports site and download the drivers for your specific probook is that they're tailored to the specific wifi/network adapter in your specific probook and will perform much better

[silver urchin]

i got this on the site
im missing all this ones?

[stoic reef]

along with the other drivers for like any graphics/ screen rotating/ mousepad/ etc that are specific to your probook, try to get the most recent versions of any unique drivers on there since thats what it came with when you got it

[stoic reef]

those are all the available ones, get the most recent of each unique one

maybe can skip diagnostics

[silver urchin]

@stoic reef
soo i can download all the recent ones?
if i have 1 of them already it tells me?

[stoic reef]

it wont tell you on the site, if you already have a driver installed it install file will say that its already installed when you go to run it

but yes download all the recent versions of every unique one, there might be multiple versions of something like a graphics driver for instance so in a case like that just get the most recent one

[silver urchin]

i just saw that the latest one for bios is from 2023...

[stoic reef]

thats not an issue

many things, especially bios updates arent updated frequently

if its the most recent one, then its the most recent one that exists

[silver urchin]

ho soo hp didnt launched this year then

[stoic reef]

not for that specific model

plus things like bios's dont need frequent updates. some go multiple years without needing any updates

[silver urchin]

soo i download every recent specific one
1 by 1

[stoic reef]

ok, install them and if they ask for a restart, make sure to restart before installing the next one

[silver urchin]

I just updated bios and it doesnt told me that it was already installed
I think i had 2022 version

[stoic reef]

i gotcha

[silver urchin]

Btw hp support app
Dont do this?

[stoic reef]

it would have come preinstalled on the probook so you had it before, its up to you if you want it, it checks for driver updates among other things iirc

[silver urchin]

I can remove then after i do everything?

[stoic reef]

yes you can delete the installer files after installing them

[analog galleon]

if i accidentally installed the global client as a SEA player, do i have to redownload all the resources on the SEA client?

[stoic reef]

yes they cant be converted or shared so you'd have to install the sea version and download it all from the beginning (and uninstall the glb client if you dont plan on using it)

[errant kelp]

hi luna🍊

[stoic reef]

hi ches

[errant kelp]

[stoic reef]

[analog galleon]

awww man. alright, thanks!

[errant kelp]

check pins like i said in honkai chat btw, scroll down abit for betterhi3/collapse

[stoic reef]

yeah it sucks but np :3

[errant kelp]

if you got any problems then just spam ping luna ||dont||

[stoic reef]

oh did collapse start doing the conversion cooking again? they had stopped doing it around 6.something

[errant kelp]

i see ber using it so

[analog galleon]

i'll do just that >:) /j

[stoic reef]

hmm, maybe they're getting it from the discord then cuz the link in the launcher only has 6.8 in it

[worldly cipher]

Oh yeah with 2025 coming right around in the corner

I guess it's time to enable my TPM

[gaunt rampart]

Weird question: I got a 1440p monitor but I can't see 1440p in the settings? It goes up to 1080

[worldly cipher]

Try opening the game with Shift + Enter

[gaunt rampart]

weird it used to give a unity settings screen but now it goes in the game

[worldly cipher]

@stoic reef

[stoic reef]

sometimes you have to hold shift after clicking launch for about 10 seconds

but the main thing is the game doesnt do ultrawide resolutions like that iirc, you can also manually change it by

press windows key + r and type regedit and hit enter and once you're in the registry editor go to Computer\HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3\GENERAL_DATA_V2_ScreenSettingData and you can change the resolution there

[gaunt rampart]

Oh it worked after holding it for a while

[stoic reef]

if that doesnt work then you can change it along with above max fps and stuff like that in the registry

[gaunt rampart]

btw settings still show 1080p

is that a bug?

[stoic reef]

mhmm, manually setting them doesnt change the in game options

since they're not a programmed option it wont show up in there since they only show the preprogrammed options

[gaunt rampart]

makes sense

[worldly cipher]

That's odd @stoic reef checked PC health check and it says I've meet all the system req. for Win 11 but when it comes to System Update Settings on the top corner it says it doesn't?

[stoic reef]

whats your cpu model?

[worldly cipher]

3200G

[stoic reef]

hmm im not sure why then, is yours a prebuilt?

[worldly cipher]

It is a prebuilt

[stoic reef]

whats the model of that? cuz the cpu is on the list of supported cpus so maybe its something else?

[worldly cipher]

Oh you mean the MOBO?

[stoic reef]

er actually looking online this is what the general consensus says

[worldly cipher]

It's a GA A320m rev 1

[stoic reef]

The Windows update compatibility check runs a scheduled task that runs periodically compared to PC Health Check App which shows information in real-time. So, if you turned on a requirement like TPM recently, the status in Windows update would take a while to change

[worldly cipher]

Oh I see I see

[stoic reef]

if it doesnt let you update in a few days you can try manually installing https://answers.microsoft.com/en-us/windows/forum/all/pc-health-check-app-says-my-computer-is-compatible/25ab4f70-f549-43cb-b442-7af07c81654f

[worldly cipher]

I was about to plan installing Windows Assistant in the near future

Ngl I'm quite afraid that if I upgraded to Win 11 all of my files will be reseted so I will need to download all of my games again

Hopefully that isn't a case

[stoic reef]

its not supposed to lose anything especially if you see a "keep my files" box and you check it. but theres always a chance some programs will break and will need to be reinstalled

[worldly cipher]

Ok I see I guess I need to wait for a couple of days to see if the System update will have changes thanks @stoic reef

[stoic reef]

np, though as always make sure to backup anything important just in case and all that

[worldly cipher]

I don't really have important stuff in my PC aside from games since class is done and just waiting for graduation

Finally I can work to whale on gacha

[hasty bough]

STUCK IN THIS LOADING SCREEN and nothing happens when i click

[worldly cipher]

ISP issues check 5th pin

[stoic reef]

could also be a cache issue, try this pin its pretty fast to try #🔌technical-help message

[stoic reef]

a lot of the time thats cache issues too

[worldly cipher]

Ah my bad it's just that majority of mine is me having slow internet / ISP issues

I technically just restart the game / restart router / telling my parents to stop downloading stuff for a sec so I can get in

[stoic reef]

it can be both, does yours log you in but then not work?

or infinite elevator?

before logging in

[bitter ravine]

[worldly cipher]

I know if I have issues about my network first thing in the launcher tbh

[stoic reef]

[worldly cipher]

When it doesn't show the sidebar buttons

[stoic reef]

i gotcha, typically if it can log you in then it connected to the server enough to do the login and all that

so can also be a cache issue

[bitter ravine]

@bitter seal can u login now?

[stray sand]

Help me.

[cosmic lion]

you have a connection issue, check this pin for some ways to fix/bypass that problem
#🔌technical-help message

[stray sand]

Oh, thanks!

[lethal canyon]

this claim permamaent weapon on character normal?

or event?

[gloomy cosmos]

Normal

You can get one per week till you have all 5

[lethal canyon]

Which to choose?

best

[upper parcel]

You can check the "Dkeys explained" link in #👶beginner-help pins

[orchid vessel]

Hi i had 3 accounts and when i went to play with my main (which i havent played in 2 weeks) it was like just reset

sent to the starter story and that

[cosmic lion]

check that your are login on the correct server, at the up right corner of the login screen you can change the server, if you dont see the option you downloaded the sea ver. of the game

[orchid vessel]

its the correct server americas

im gonna play through the starter story then and see if it resets

[stoic reef]

it wont put you in the tutorial for a returnee account, even if its been years. you'll just go right to the bridge or if you're on a returnee status, you'll be on the bridge and kiana says welcome back basically. but it doesnt put you in the tutorial again

so if the server is correct then the only answer is you accidentally used the wrong hoyoverse account

[stoic reef]

hihi fren

[orchid vessel]

i mean its the same account

[stoic reef]

do you have any other honkai accounts on that email? like on sea or europe?

[orchid vessel]

nope

i never go anything other then americas

[stoic reef]

might be worth it then to log into account.hoyoverse.com and check the login devices to see if theres anything you dont recognize

cuz if you log into the game and get a new account its either the wrong server, wrong account, or your account got hacked theres never really been a case of the server goofing up and resetting your account progress or anything like that

but if you're 1000% sure its the right account, then email customer support with your main accounts UID and ask them for help #how-to-contact-cs they'll confirm what hoyoverse account its on and if its not something you recognize they'll start account recovery process

[orchid vessel]

no theres nothing weird here

its all just mine

[cosmic lion]

that is a gmail... did you use google account or the email to create the account?

[orchid vessel]

email

[stoic reef]

then you'll need to try this

[orchid vessel]

it got fixed

it actually goofed up lol

[stoic reef]

what was the issue?

[orchid vessel]

i dont really know how to explain it but it ended up making my email be linked to another game account and caused it to go into that account instead of the original one

but it got fixed quickly after i explained everything and such

[stoic reef]

ah customer support got it take care of?

[orchid vessel]

yes :D

[stoic reef]

i gotcha, just in case it was a email hack (cuz it is pretty easy to change the linked email if you have access to the email its currently linked to) do make sure to change the password to your gmail and if you havent its also a good idea to setup a 2 factor like a phone code or something. but im glad you got back in the game!

[orchid vessel]

thought it was too cause there was a iphone 8 logged in

then i remembered i had a iphone 8

[stoic reef]

huh, weird. but at least you're back in now

[orchid vessel]

thank you for guiding me to the contact cs

[stoic reef]

np, they're the go to for account issues as long as its the right server/account

[storm leaf]

Hello I need help!

I used to have an account but I cannot remember any of the login info. I made purchases on it on my Apple ID around 2 years ago and I have screenshots with the captain name in the background (ReiGT). Is there any way for me to retrieve my account?

[hot current]

You can contact customer support with #how-to-contact-cs , they typically responds 1-3 days

[storm leaf]

Ok, do I have to make another account for that? Or can I just do it with discord

[lavish bronze]

if you know your UID, then the process will be simple for you. If not, its tough luck because IGN isn't sufficient.
You email them directly to the best of your ability.

[storm leaf]

I unfortunately don’t know it but I’m trying to see if I can find it

[stoic reef]

some tips on finding your UID is if you have any in game friends that you can contact they can look it up. or if you have any screenshots of your account page it would be on there. or if you have it installed on pc and never uninstalled it since the last time you logged in you can find it in the registry as well

[storm leaf]

I logged in on my@ipad?

Would that help?

It was a 2 years ago at this point

So it’s been a hot minute

[stoic reef]

no not really. the ipad doesnt store that info like it does on pc

[storm leaf]

Ah then I think I’m screwed

[lavish bronze]

maybe the purchase receipts from the emails may contain the UID, but since I have never bought anything before, I dont know

[storm leaf]

Ooh that’s a good idea

[stoic reef]

though if its been over two years its possible you havent linked it to a hoyoverse, you can also try doing the account retreival button in the game on your ipad and trying the apple account login and see if it shows anything

at the very least it would show your uid

[storm leaf]

Ok sweet

Lemme try that

Cuz I think that might’ve happened

I just found an email sent to one of my emails

And it’s from around the dates I sent messages in this server (1/18/22)

So maybe?

Lemmme try

[lavish bronze]

well if the account was made with apple id, it may work, but if its made through old MiHoYo account, it might not?

[stoic reef]

old mihoyo accounts had appleid as a login option on iOS devices. if it was through email and password then they'd have to remember that yeah

[stoic reef]

ok, if you try the account retrieval and it shows your old account, try linking it to a hoyoverse account that does not already have a honkai account on it, if you get a failed to link error then read my guide in this pin before closing out of the error message, the guide will say what to do for that error #🔌technical-help message

[stoic reef]

funny enough, steam accounts are categorized as mihoyo accounts in the registry keys

[storm leaf]

Ok o think I got the right account but the account reset thing is being weird, I’ll update in a bit. Thank you for the suggestions and help it’s at least gotten me somewhere!

[stoic reef]

nice! and yeah at least you have your UID now

[storm leaf]

Update: I got the wrong account with the info lol

I had 2 accounts because I lost the info to one

Well I found the old one

[stoic reef]

ah i see lol

yeah with multiple accounts i have to write them down somewhere

[storm leaf]

I’ll continue this later but at least I got one

[stoic reef]

mhmm you've made progress and all that!

[storm leaf]

I FOUND THE ACCOUNT!!

[stoic reef]

[stoic reef]

dont forget to write down the login details and uid for them somewhere so you wont run into this issue again

[bitter ravine]

https://tenor.com/view/pew-die-pie-congratulations-gif-23062562

[storm leaf]

For sure lol

[lament spire]

is this rotation good and once the rotation is finished do i just repeat?

[gloomy cosmos]

#💁gameplay-help or #👶beginner-help

[lament spire]

oh woops sorry

[onyx yarrow]

hi

i wanna get my acount back

and i need help asap its been more than an year i didnt play this game

and i dont remember my username as well

[bitter ravine]

do u remember where u link the acc is?

like google,hoyo,facebook?

[onyx yarrow]

nope

i dont sadly

[stoic reef]

do you know your UID? or anything about how you logged in? like what device you used (pc android iphone steam) etc?

[onyx yarrow]

first device was ipad and then pc

if i remember it was tatsumi if im not wrong

[bitter ravine]

luna,do hi3d save ur mac.address for ur acc?

[stoic reef]

probably on the server, but theres no way to look that up and i dont see how it would help with logging in

[onyx yarrow]

i dont have the ipad with me anymore

[stoic reef]

do you still have the game installed on pc from when you last played it or did you uninstall it?

[bitter ravine]

mhmm ok

[onyx yarrow]

i updated it after like more than an year now

[stoic reef]

by updated do you mean you still had it installed and opened the launcher to update it, or did you redownload the launcher and install it from fresh?

[onyx yarrow]

no i just updated the launcher it was still on the pc

[stoic reef]

then go to the registry editor (press win + r and type regedit and hit enter) and then go to this folder/key Computer\HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3rd\GENERAL_DATA_V2_Account_hxxxxxxxx and look in it, it should have the email address its linked to

you can then do a forgot password to reset the password

[onyx yarrow]

ok lemme try

[onyx yarrow]

i looked into it its all decimal and binary numbers

[stoic reef]

double click on it to open it and look on the right side

it translates that to english

[onyx yarrow]

how am i suppouse to translate that

[stoic reef]

what do you mean? send a screenshot of what you're seeing when you open that

the account key

[onyx yarrow]

oh send it to you?

okay wait

[stoic reef]

because it should show it in english

and if you scroll down it will say email: [e-mail] or something like that

[gloomy cosmos]

assembly flashbacks
shit was fun

[stoic reef]

ok, on the right side, do you see how its in english?

and how for email it says "null"? that means that it was not linked to an email address, scroll down and it should have something like twitter or facebook

look for that but you need to scroll

no assembly or knowledge of hex code required

[onyx yarrow]

ok lemme see

[stoic reef]

though it should have a UID there

[onyx yarrow]

its all false and null

[stoic reef]

maybe something cleaned the registry and got rid of it so its populated with a blank account key

[onyx yarrow]

[stoic reef]

do you remember if you played genshin on the same hoyoverse account?

[onyx yarrow]

nope only honkai 3rd

[bitter ravine]

u dont have hoyo acc saved in chorme or smth

or u already try and its not the acc

[onyx yarrow]

nope nthn

[stoic reef]

then since you've forgotten your login details, your UID (account ID number), and basically everything about your account theres only one thing you can do.

you'll have to go to hoyolab.com on your web browser, log in with what you "think" might be the hoyoverse account and then check the honkai battle chronicles to see if it shows your account. if it does not then log out and try a different hoyoverse account with a different email, twitter, facebook, appleID, etc until you find it. try every email and third party account you might have had access to in the last few years if you have multiple twitter accounts/appleID accounts etc and hopefully you find it

[hasty bough]

does the epic games version have SEA server ?

[onyx yarrow]

okay i will try it now

[stoic reef]

no, just global

[hasty bough]

is there any other way to top up then ?

[stoic reef]

!faq merchant

[grizzled rampart]

HI3 Top-up Channels/Merchants
Android: Google Play
iOS: iTunes
PC: Worldpay (original standalone client with problematic merchant)
[Google Play](#🔌technical-help message)
Epic Games (install game from Epic Games Store | GLB only!)
Steam... [BUT](#☕general-chat message)

Web (SEA only!)
Codashop: Available on any SEA country site except Vietnam and Timor-Leste. Singapore is favoured by foreign SEA players as it supports PayPal!
HI3 Top-up Center (codashop better, can ignore)

[stoic reef]

(steam is also only global)

[hasty bough]

what is worldpay??

[stoic reef]

that is the name of the company that processes the in game payments for honkai

in the default pc version

[hasty bough]

from what i can tell with this, theres really no way to top up except paypal and credit card

[stoic reef]

im curious, what other way were you hoping for? like bank transfer or something?

[hasty bough]

like epic wallet or something where i can buy that and top up with that sincee im 15 and dont have a credit card and paypal isnt available here

sob it seems i have to take the third party websites

[stoic reef]

ah i see, do you have google pay by any chance?

[hasty bough]

i thought google pay is only in usa now ?

[stoic reef]

google pay is worldwide. in the faq the google play is blue because it shows how to get the "android" client on PC which lets you use google pay to top up on pc

[hasty bough]

since i can use local cash apps i think my only option is the third party websites where you give them your uid and then pay extra so they top up for you

[hasty bough]

so like google play gift cards work?

[stoic reef]

i would be very very VERY careful about unofficial top up sites. that is a very common way to get your account hacked and stolen and sharing your account with anyone else is against TOS so if you do get your account stolen, customer support will not help you to get it back since you violated the terms of service

[stoic reef]

it might work yeah, can always try. and codashop accepts some kinds of gift cards and paypal accepts a lot of visa giftcards too so you can try those

but please do not go to sketchy third party sites, its against TOS of the game and has a high risk of getting your account stolen with no option to get help to get it back

[hasty bough]

Stolen ?

how so ? its only your uid

[stoic reef]

they can take your UID, email customer support and say "hey i forgot my login credentials, can you help?" and since your UID is supposed to be known only to you, the owner they will go sure and give them a partiallly censored version of your email address which they can pretty easily hack if you dont have a strong password/2fa turned on and then all they have to do is change the password, then change the linked email address for your hoyoverse account in your account settings online and change it to their email address

its partly why it boggles my mind that HSR always has your UID on display

[hasty bough]

but everyone on your friendlist knows your uid ??

[stoic reef]

that is correct, you have to add them as a friend though so presumably you dont make friends with bad people, but if you did then customer support would help you get your account back, sharing your login details with a 3rd party website so they can top up for you is account sharing which is against TOS

if all they need is your UID, then i guess they're just going to codashop for you

[hasty bough]

can i post a ss of the third party website i found here like what you give them

[stoic reef]

i cannot endorse any unofficial site since they are not affiliated with hoyoverse, sorry

[hasty bough]

oh well, then if i only need to give them my uid like only that, would you still say its risky ?

[stoic reef]

i'd personally say yes, they're not official, not endorsed and not affiliated and sites like that are notorious for pretty much any game for stealing accounts

i dont know if the one you're looking at actually would, but most sites like that have a bad reputation because a lot of them steal accounts

[onyx yarrow]

i might just give up at this point

[stoic reef]

iirc that means that there is no email linked to that hoyoverse account, so no way to send a forgot password email

but i will say if you havent played in like a year or more, if you care at all about the meta or being competitive then restarting might be better unless you have something rare or nostalgia on that account. pretty much all of the p1 valks are not good (as in they are horrifically expensive compared to the p2 valks to gear) and they suffer very much without their full gear and geared support team plus the beginner rewards are as always better than they've ever been and getting to lvl 80 has been done in 2-3 weeks these days so restarting might be something to consider

but im sorry theres not more that we can help with. if you dont know your login details or UID or anything like that then theres not much we can do other than attempt to trigger your memory to remember what it is

[onyx yarrow]

i spent alotta money and time on it 😭

but i really apreaciate your help

my memory i hope it triggeres

[stoic reef]

hopefully you find it and if you do then write down your login info and UID so you dont lose your account in the future

[stoic reef]

if you started more than 2-3 years ago then something you can try is if you still have an iOS device then might be worth installing it on there and trying the account retrieval button and try the appleID login, it might find your "old" account and even though you cant complete the account retreival to link it to a hoyvoerse (since it already is, hoyoverse login was made the only login type 2 years ago) it would show your UID at which point you can email customer support and they'll tell you what the login method is

[onyx yarrow]

Mhm I will do that now

[stoic reef]

if you do find your UID then heres customer supports email address #how-to-contact-cs

[hot current]

Luna - help
#💁gameplay-help message
The game slows down when Bronya killed an enemy with a slash, is this normal?

[bitter ravine]

when only bronya?

r u on that endless mode?

i think when u finish a stage the game always slows down

[hot current]

Even in normal mode it slows down

[bitter ravine]

when the stage its finish right?

[hot current]

I would say it's normal to lag when i beat all mobs

[bitter ravine]

yea i think its normal when u finish all the mobs and then a slow-mo happen

[hot current]

I just find it unusual to slow down when Bronya kills an enemy, it doesn't happen when Adam/timido kills tho

[bitter ravine]

lets wait the hermit it self to answer or some1 that knows

[hot current]

That's better, but I will probably be asleep by then,
goodnight

[stoic reef]

so for that its only bronya because of the end of fight lag quirk imo. regardless of who you have when you finish an enemy theres a bit of lag as it transitions from the combat arena to the map exploration and loads the exploration UI and all that. i personally think the reason it only looks like the normal slow mo with bronya is because of the post fight lag co-inciding with her long follow through animation. if you finish them off with a normal attack it doesnt do that but with her sword animation it does. but finishing with every character induces a bit of lag. im not sure why its so prominent with bronya but its normal behavior.

unrelated but for your best team question, i dont know the meta but i personally like adam, bronya and timido ultimate spec. i usually just use timido to take out almost everything in the tasks since with the exception of a few enemies, you can to the 2 attack > hold attack while in midair to do her spinning midair which will infinitely juggle enemies and has an ok hit count to take down hitcount shields. then i just ult with the others when needed.

[worldly cipher]

@stoic reef finally got it tho I'll stick to Win 10 for now

[wooden venture]

random question but whats the best hi3 launcher for pc? epic?from site? android emu?

[worldly cipher]

Preference really

Tho a lot uses Better launcher and the main launcher

Tho android emu I know they tend to have some bugs and also why choose an emulator when you can download the pc launcher

[wooden venture]

whats better and main launchers? is main the one from the site?

[worldly cipher]

Better launcher is develop by @thick python

The main one is the official launcher of Honkai

[wooden venture]

whats so special about better? as far as i can tell from the github link it looks the same with some minor changes, is it any better in terms of the game itself or is it about added features?

[worldly cipher]

It is the same with the main launcher but with added features yes
I can say betterlauncher is 99.5% error free

[wooden venture]

well i already started downloading from the offical site and got intrested and asked, if i ever get some annoying bugs i will just download it then

[worldly cipher]

I haven't use betterlauncher since I use the main one but most of the tech helpers here do recommend it cuz it fix some of the problems that main has

[wooden venture]

i played since week 1 of global but never tried it on pc so well see how many bugs it has

[worldly cipher]

Minor bugs that can be solved inst

[stoic reef]

builda is the one that makes the betterhi3 launcher, neon does collapse

[vapid mesa]

Neon even has Collapse in their name how did you mess that up

Respect the 🐮da

[lunar gust]

not untrue though, since he contributed quite heavily on the download code

[hot current]

I just want to know
Ai-chan (the bot one) is used by any mods right?
If Ai-chan posted, other mods can edit it's post?
Can mods edit post of other mods? Or other users?

[vapid mesa]

Don't a sk questions you won't like the answer to

[hot current]

[rocky silo]

hi idk why but my game was once like suddenly made where i can combat through my mouse instead of like tapping keys like i press the right side of my mouse so i could dodge but now i need to either tap the button or press a key and idk what its called and if anyone could help me and reverse it please do 😭😭

[stoic reef]

press right alt on your keyboard, thats the hotkey to switch between keyboard and keyboard/mouse control scheme

[rocky silo]

its not workking for me for some reason

thats what i assumed

because i used alt click to tap an option on the part 2 open world

[stoic reef]

for the open world "menu" maps like the ER lobby for instance, holding left alt will let you use the cursor

[upper parcel]

I assume this is left Alt, Luna's talking about right Alt

[rocky silo]

wait nvm it works now

i did try right alt

probably because i just tapped it

sorry 😭

thank youu

[stoic reef]

sometimes it doesnt register yeah and you have to do it a couple of times

[stoic reef]

hihi

[worldly cipher]

https://tenor.com/view/bocchi-bocchi-the-rock-cry-sad-gif-280871813615664274

[slate warren]

is this supposed to be frozen forever?

[worldly cipher]

I'm sorry I haven't use neither launchers

So I'm dum dum

[stoic reef]

its fine it was just funny so i pointed it out

[stoic reef]

it can sometimes get frozen yeah cuz of a bad video file, email customer support #how-to-contact-cs so they can supply you with a clean file and in the meantime you can skip it to progress in the story and download then watch an offline viewable verison of the CG here https://drive.google.com/file/d/1wozSrxHcdYFJrh3TIbqW_BMRqlVetoRX/view?usp=drive_link

(do make sure to go back later though after CS gives you a clean verison of the file and watch it again so you can unlock it in the CG collection tab)

[drowsy lily]

for some reason im getting internet error while my wifi works fine for all other games

[stoic reef]

its because theres a connection issue to honkais servers specifically, not your entire internet. try all the stuff in this pin and one of the things should get it working #🔌technical-help message

[drowsy lily]

i see it works when i switch to mobile data

[stoic reef]

makes sense, hopefully it goes away sooner rather than later, these types of issues go away on their own within 1-14 days on average

[drowsy lily]

thanks for the help!! hopefully it resolves within a day

[worldly cipher]

Still @lunar gust @thick python I would like to deeply apologize for confusions

https://tenor.com/view/bocchi-bocchi-the-rock-anime-mental-breakdown-on-floor-gif-27026753

[stoic reef]

as builda pointed out, neon did help with the better launcher too some but your advice was still good, custom launchers would help that captain

[odd wedge]

I can edit you

[upper parcel]

Out of existence

[worldly cipher]

Eyo Slothy has concept manipulation???

If Slothy has concept manipulation I could say ........ 4-C tier

[thick python]

It's okie

[odd wedge]

I am Editor Manipulator Change-Man Dr. Change

[worldly cipher]

[odd wedge]

No good names

[worldly cipher]

Dr. Edit?

[odd wedge]

Slof is actually the definition of Edit

If you didn't know

[stoic reef]

Mr Fluctuation, or Dr Flux for short?

[livid kraken]

when i launched the game today it appears like this

[stoic reef]

hold shift when clicking launch on the launcher, after a bit it'll bring up a configuration menu where you can change the resolution

[livid kraken]

thank you

[stoic reef]

np!

[bitter ravine]

guys is there TOS about cloud gaming?

[primal pasture]

I've just done a little researching, it may be due to cloud gaming platforms counting as account sharing which is against ToS. That's the grounds Blizzard are using for these bans anyway as far as I know, and Hoyo also has a no account sharing policy,

I've never heard of a ban for using cloud gaming platforms before though

[bitter ravine]

does cloud gaming count as 3rd party?

[willow falcon]

Well, you authorize your account on third-party hardware, from where cloud gaming will take place

[primal pasture]

[willow falcon]

And what exactly happens during or after the end of the session in cloud gaming, we do not know. Usually, the remote hardware resets settings and deletes user data after logout.

[haughty crypt]

So its illegal?

[willow falcon]

[haughty crypt]

Is that mean there is no chance my account got unbanned?

[odd wedge]

I personally wouldn't use any unless it's by HoYoverse themselves, I've seen platforms and their ads claiming to be official partners but I heard no such thing.

[willow falcon]

In general, if you lose access to your account not because of the ban from MiHoYo, you will have little chance of recovery.

[bitter ravine]

ig this is your case

[primal pasture]

Your only hope is cs response

[haughty crypt]

Should i contact the cs first?

[primal pasture]

its worth a try

[bitter ravine]

but i can make wrong conclusion here

[willow falcon]

From the mihoyo side, it will look like you came to a friend's house to play and authorize your account on his PC. This will be considered a new device.

[odd wedge]

The ban message should include your UID, no?

[willow falcon]

probably not

[primal pasture]

[haughty crypt]

Already turn off my laptop

I forgot

https://cdn.discordapp.com/emojis/687890813946167339.png?v=1&size=64&quality=lossless

[primal pasture]

[odd wedge]

Found one from this chat

[bitter ravine]

inazuma 11

[willow falcon]

5.3.0

[haughty crypt]

Is the owner of this account got unbanned?

[odd wedge]

Oh look at the date bro's freeee

[haughty crypt]

https://cdn.discordapp.com/emojis/998941260184289410.png?v=1&size=64&quality=lossless

Its not fair

I got 10 years

He got 1 month

https://cdn.discordapp.com/emojis/1068021794398806146.png?v=1&size=64&quality=lossless

[odd wedge]

Did yours say 3rd party program ban?

[haughty crypt]

Yes

Basically

I play using cloud moon

Everything is okay

[odd wedge]

Idk that was so long ago, maybe policy change (I doubt it tho)

[haughty crypt]

Until at i try login at my laptop

[odd wedge]

Mention that when you contact CS

[haughty crypt]

And then there is a log my account got suspension and the date of teh suspension is 2033-6-29

[primal pasture]

[willow falcon]

[primal pasture]

that's rough

[haughty crypt]

Yea hope they unban my account

[bitter ravine]

[lunar gust]

hoyo has official partners for cloud gaming

such as GFN

and there's a specially developed service for GI Cloud gaming

but that's mostly GI stuff, regarding HI3 I haven't heard anything

[willow falcon]

[lunar gust]

HSR is also on GFN now

[bitter ravine]

damn the internet Requirements

[silver urchin]

Hi guys, I recently bought an affordable Motorola g84 and I was wondering if HSR can run on it (sorry wrong honkai server)

[bitter ravine]

u can

[gusty glade]

Can I unlink my hi3rd acc from my hyv acc bc i want to link my different hi3 account to my hyv acc

[lunar gust]

is the current acc new?

if so then it's possible, contact CS for that #how-to-contact-cs

[haughty crypt]

Cs team havent replied my email yet

https://cdn.discordapp.com/emojis/1068021794398806146.png?v=1&size=64&quality=lossless

[stoic reef]

they can take within 1-3 days on average depending on the complexity of the request and their current queue/backlog

[lunar gust]

also there are less people working on weekends

[cinder mica]

I get this notif every time I open the game, I even tried uninstalling and reinstalling the launcher

[stoic reef]

is it showing up to date in the epic games launcher?

not the honkai launcher, but in the epic games launcher

[lunar gust]

yeah need to update in the EGS

[silk kite]

I have the same problem, EGS says it's up to date

[haughty crypt]

[cinder mica]

yeah, I dont even have a menu to manually update it

[haughty crypt]

Rip my abbys and ER

[stoic reef]

sometimes EGS doesnt update until you restart, can you restart your pc and then open EGS and if it does not update honkai, try to restart the EGS app a couple of times (keep in mind by default it will minimize and not fully close) and make sure that in the settings that allow auto updates is turned on before you restart the first time. @silk kite try this too

[cinder mica]

gotcha will do

[stoic reef]

but the only way to "manually" update a game in there is to turn off automatic updates

[silver urchin]

Why isnt the game on the new launcher?

[stoic reef]

because they announced that not all the games would be releasing at the same time

and they're doing a rolling update to not all users at once, but large amounts at a time, so if its not out yet for you then its not out yet

[lunar gust]

HSR had an announcement recently

so HI3 will soon come I assume

[stoic reef]

probably, its the lesser priority for something like this i'd imagine considering the playerbase size

[cinder mica]

cool got it to work

but now when im selecting "Locate game" im getting this message, even though im telling it where the previously installed version was

im telling it to go to "honkai impact 3rd glb" which is what I think is the right size

[lunar gust]

you have to specify the folder with config.ini file in it

[cinder mica]

OH

thanks

[silk kite]

got the update as well during one of egs restarts, it never showed that it downloads anything tho

[lament spire]

there are just black spots on my screen

only happens in part 2

[stoic reef]

are you on a mac?

[lament spire]

yeah

i just reloaded i'm gonna see if that fixes it

welp it fixed

[stoic reef]

yup restarting fixes it. also let customer support so they know how many people are getting it #how-to-contact-cs

[lunar gust]

bruh

can't even utilize my internet to its full potential

well many peeps are downloading rn I guess

[silver urchin]

because of that the speed descreases?

[lunar gust]

yea

but if it drops to very low speeds that's most likely your connection issue, not the server's

[mystic yoke]

is there a 2fa for hoyoverse account

[lunar gust]

yes, it asks for a code each time you log in on a new device

[mystic yoke]

how do i test it

i tried incognito no workie

let me try deleting one of my devices from the account

[lunar gust]

ye try that

website may be exempt from 2FA though

[mystic yoke]

...

[lunar gust]

not much damage can be dealt there anyway

[bitter ravine]

@haughty crypt how is your acc

[proven burrow]

How do i preload the new update on Mobile?

Ios

[bitter ravine]

7.5?

[proven burrow]

Yeah

[bitter ravine]

Mmm iirc u can do that only on maintenance

[proven burrow]

[bitter ravine]

Leta wait som1 with. More knowledge

[stoic reef]

you can do it earlier

[bitter ravine]

What

[proven burrow]

Like how

[stoic reef]

if its available it'll be in the ai chan phone iirc on the main bridge

but preload has been on mobile for quite a few patches now

but if its not there then check again later, its typically a little bit behind the pc preload

i forgor if its its own menu in the ai chan phone or if it got bundled into the resources menu (at work cant check for another hour ish) but once its available it should be there

[bitter ravine]

Oh when? , like right now?

[stoic reef]

it usually comes out the same day as the pc pre-isntall. just a little bit later on average iirc

[bitter ravine]

Okok

[stoic reef]

17.3GB pc download tho, i really hope some day we get delta patching for the launcher update

[proven burrow]

When is maintenance

[stoic reef]

the 6th

[stoic reef]

you can see it in your local timezone as well as its duration by going to #mt-countdown

[hallow scaffold]

I can't seem to get the pre-download to work even though my internet is working fine. What should I do?

[vast bough]

I'm also having this issue. My pre download is stuck at 14% ok nvm it's progressing now

[graceful bay]

Is there a pre update file?

[stiff magnet]

Hello, is there any manual/external link update for the new version tomorrow?

[stoic reef]

GLB: https://hk-bigfile-west-mihayo.akamaized.net/ptpublic/bh3_glb/20240530163059_mSrpwFDkgDzd1Vp5/BH3_v7.5.0_1eaf178240fa.7z

SEA: https://hk-bigfile-os-mihayo.akamaized.net/ptpublic/bh3_overseas/20240530163454_Ksg0WxgwsiRo1tb1/BH3_v7.5.0_1eaf178240fa.7z

@graceful bay @stiff magnet here you go for PC

[stiff magnet]

thank you

[stoic reef]

for that give it some time, there appears to be a lot of people downloading it atm so it can "hang" for short periods of time but if it appears totally frozen and you're on PC, try waiting a bit and trying again later, or manually download the file with an internet download manager and use one of the links from the message above, and then putting the zip file in the same folder that your bh3.exe file is in (by default its in the games folder of your game installation) and delete the .tmp version of the same file you downloaded

[stoic reef]

if it totally freezes, try manually downloading or just try again later

[silver urchin]

I cant delete?

[stoic reef]

pretty sure that comes with windows and by default cant be uninstalled

though if you google how to uninstall it theres some articles on how to do that. i cant verify how well they work but you can try those

[silver urchin]

im gona have problems uninstall it?

[stoic reef]

you mean will you have problems if you uninstall it? possibly, it depends on if you use anything that uses that. some apps would use that to have a browser interface in their app/game and without that it wouldnt work

but i dont think it would crash your computer in general if you uninstalled it

[silver urchin]

i dont use edge

[stoic reef]

i gotcha, some apps though use edge integration if they want to have a browser interface in their game/app. its like how some apps use chromium for like a menu or things like that

so even if you dont use it. some apps might so just keep in mind if something isnt working you might have to reinstall it

[silver urchin]

Hoyo games need it?

[stoic reef]

not sure, i know they use a browser extension for the web events and other stuff but i dont know if its edge or not or if its home built

you can always ask customer support, they might know

[silver urchin]

got it

btw im getting like 20mb on download...
back then i had 50mb 60mb in the same wifi and pc

i uploaded all drivers like u told me

[stoic reef]

did you install your wifi drivers and make sure you're using 5GHz and not 2.4GHz?

[cosmic lion]

v7.5 Filen Mirror links

(Available for 1 week i need the space later )
GLB: https://drive.filen.io/d/4c1213c7-0eb0-40ca-98ec-b75bcc3fcf2a#uQjTpRmyXJTJDK6kuT3c7u4U1Qp2SCOW
SEA: https://drive.filen.io/d/2944b6e5-57d3-4ca3-8c87-359842a6b29d#zj6mwAxmd2CLRie4uFqHoY3aOlWcEbdV

[stoic reef]

if so then contact your ISP and explain the issue, it could be on their end and just coincided with your reinstalling windows

[gloomy cosmos]

the preload is up on android if anyone's wondering

[stoic reef]

im currently waiting on mediafire but my god my upload is so slow

[silver urchin]

whats this?

[cosmic lion]

do you have the sea file? i want to do a checksum just in case, because is the 3rd time trying to download the sea file

[stoic reef]

a mirror of the 7.5 manual download

[stoic reef]

yeah i do and the better launcher liked it so i assume its clean

i'll generate a hash for you

[stoic reef]

D7C741516EA6CB17ECC08B463571FB7478BE31ADBF685C2AE5D4E8AB661E4F83 here is the hash i got, its SHA256

[cosmic lion]

ty , this last download looks like is going better... but with the other 2 failing not very confident

[stoic reef]

thats fair, as soon as the upload is done i'll put the mandown command in here with it, do you want me to include yours and then remove them once a weeks up?

[cosmic lion]

if you don't mind doing the edit a week later, go for it.

[red fern]

I closed the launcher but forgot that it was pre-installing so now it keeps getting error.
How do I continue pre-installation?

[stoic reef]

might need help with a reminder because i tend to forget things unless im reminded of it a ton or i explain it a lot to other people

[stoic reef]

you can try restarting the pre-download by closing your launcher, going to your games installation folder and then going to the games folder in there where bh3.exe is and deleting the BH3_v7.5.0_1eaf178240fa.7z_tmp files and then opening the launcher to start it again. or you can manually download it from here #🔌technical-help message and then putting the file in your games folder and deleting the tmp files

[cosmic lion]

you could add <t:1717905600:R> at the side, like: expires <t:1717905600:R> and forget about it(?

[stoic reef]

I could, but then i've have to trust that people actually read

eh i'll just set a google reminder

[red fern]

just delete this one?

[cosmic lion]

yes

[red fern]

it works. thanks

[haughty crypt]

The cs havent reply me

https://cdn.discordapp.com/emojis/1068021794398806146.png?v=1&size=64&quality=lossless

[odd wedge]

No way eduroam doing this to me

[haughty crypt]

I think i should go back playing cn hi3

[stoic reef]

oh no

[haughty crypt]

[haughty crypt]

2mb per second?

Wow

Should use star link

[cosmic lion]

lets go, the sea file is ok now is uploading
its going the first time I'm going to use that service for larger file sizes and to be public, if work fine in the future i could buy a lifetime storage and have the files upload until the next patch

[cosmic lion]

How long has it been since you contacted them? remember that they usually answer in 1-3 days, on weekends are more slow can take longer due to fewer people working and cs only work from <t:1711764000:t> to <t:1711796400:t>

[stoic reef]

less than 24 hours iirc

[stoic reef]

heres to hoping! also pay attention to how much people actually use it (no one wanted to use my mega so im moving to mediafire kek)

[cosmic lion]

could be because of the mega limits(?
in my case i can only download like 500mb directly and get the limit reached msg and had to use "tools" to skip it

[stoic reef]

i had a pro lite account so it wasnt that, i think people just didnt like it not auto downloading in browser and instead taking them to the mega site

[haughty crypt]

Last night

Btw

I wrote my hoyolab id

In the email

Is that okay?

https://cdn.discordapp.com/emojis/652740734046175262.png?v=1&size=64&quality=lossless

[cosmic lion]

if you tell them that is a HYV ID and not a HI3 one, depending of the problem should be fine

[cosmic lion]

okay, i just redownload the file and give me the correct hash, so both links are working @stoic reef

[stoic reef]

[fervent grove]

HUH

[haughty crypt]

Btw

Im using cloudfare dns

On my laptop

Is it also the reason my account got banned?

[stoic reef]

first just try restarting your computer, if it happens again update your graphics drivers and run any windows updates that may need doing, if it still happens again then please send your output log Pressing Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ and put the output log file in here if it exists

[haughty crypt]

@golden socket

[stoic reef]

no that would not affect it

customer support recommends VPN usage to fix connection issues which cloudflare DNS looks like

[haughty crypt]

I see

Then that is true reason i got banned bcs im using cloud gaming platform

[fervent grove]

which one is it
Honkai Impact 3 or 3rd

[stoic reef]

3 for the SEA client which im assuming you were trying to open

but im assuming restarting made it still crash?

a lot of times its a one time issue and restarting fixes it

[silver urchin]

@stoic reef
Does windows pro lets me login on domains?

[stoic reef]

all versions of windows allow domain login

[stoic reef]

seems to be an issue with the graphics, whether thats in the game or your drivers im not sure so first try running a repair in the launcher and then whether or not it fixes any issues, restart your computer and then try again.

[lunar gust]

are your graphics drivers up-to-date too?

[stoic reef]

if it crahes again then use DDU (you can google DDU to get to the site to download that program) to cleanly uninstall your nvidia drivers and then after those are uninstalled, install the latest drivers from your nvidia geforce experience app. if that doesnt help then you can try reinstalling the game entirely but tbh your graphics card is at the minimum specs even over a year ago so it could be related to that

[lunar gust]

not true, home editions don't have this functionality

[stoic reef]

oh wait that is true, i forgot home didnt have that

!faq mandown

[grizzled rampart]

HI3 v7.5 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.5.0_1eaf178240fa.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive [TBA]
   Mirror 3 MediaFire
   Mirror 4Filen

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive [TBA]
Mirror 3 MediaFire
Mirror 4Filen

*Pick any one for Google Drive

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[knotty cloud]

my account had been hacked, when i got back my account it said that my account was banned, so can i request for unban?

[stoic reef]

you'll have to contact customer support with your UID and explain your issue #how-to-contact-cs has their emails, please be aware that they can take 1-3 days to respond depending on how many tickets they're working and all that

[knotty cloud]

what can i tell in this section?

[stoic reef]

For that you don't need to include all of that info, main things they'll need is your UID, a description of your issue and if you have the ticket number of them getting your hacked account back that should be all they need initially, if they need anything else specific they'll ask you for it.

Since your issue isn't an account issue that's not required info at the moment. You're issue is a banned issue

[worldly cipher]

@stoic reef well finally migrated to Win 11

My files still intact

[deft venture]

this one is 7.5 version right?

the update only 2 days left...(i'm in gmt+8 timezone)

[cosmic lion]

yes, they are the 7.5 links
if you want more mirrors look a few messages above and you will see the links from mediafire and filen.

[deft venture]

ok got it, thanks.

i just wanted to update to latest one rather waiting for updates coming.

[cosmic lion]

just in case the predownload file is already release on the launcher and on mobile so you can download from there
you will find here other mirrors as options in case you have problems downloading the pc file directly from the hyv server

[deft venture]

i've rather move to pc, cuz my phone being 🥔
can't handle the part 2 story

[half lotus]

Heya
Collapse Launcher dev here~

We are aware that currently Collapse doesn't detect the preload correctly. This bug has been fixed internally and waiting to be released in a few hours.
You can, however, download the file manually (look at pinned message in this channel) using browser or download manager (eg. Free Download Manager) then put it in your game folder next to the BH3.exe
Once the Launcher update came, it will detect the preload file and apply it on the patch day

We are sorry for the inconvenience, thank you for the support
Also thanks for all the helpers here

[stoic reef]

Thank you!

[stoic reef]

Yay at least they're still there!

[fathom bloom]

when is the update on eu

[stoic reef]

#mt-countdown

[fathom bloom]

then why is it asking for update right now

[stoic reef]

the pre-donwnload is available right now, but if its not the pre download can you share a screenshot of the update message?

[stoic reef]

Ah, thats not the 7.6 update. That's an update to the launcher itself iirc

[fathom bloom]

oh

[stoic reef]

!faq mandown

[grizzled rampart]

HI3 v7.5 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.5.0_1eaf178240fa.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MediaFire
   Mirror 4 Filen

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MediaFire
Mirror 4 Filen

*Pick any one for Google Drive

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[stoic reef]

all the links are up now

[limpid light]

tech sensei actually giving tech advice wao

that was a joke i'm sure you do it all the time in here don't ban pls

[stoic reef]

hope you're doing ok though

[limpid light]

why has everyone asked me that today

[limpid light]

:runfast:

[stoic reef]

idk you came in here and said hi essentially, its a pretty typical greeting i feel like

also i was letting you know that i wasnt actually upsetti or anything

[limpid light]

wait sorry i died

but i'm back

anyways yea sorry about taking it that way, irl stuff made me read it in a weird tone

but thanks for asking! i'm doing alr now, wbu

[stoic reef]

its all good! sorry for sussin you out im actually a bit busy and just mostly lurking in beginner help

[errant kelp]

hi

[fervent grove]

did all the steps, still the same

d3d11.dll caused an Access Violation (0xc0000005)
in module d3d11.dll at 0033:482498a0.

[fervent grove]

yea

[stoic reef]

do you remember which option you selected in DDU when you were following my steps?

[stoic reef]

Hmmm yeah that looks right, if they and reinstalling the game didn't work in not sure what else it could be since the error is 100% about the graphics causing the issue. I'd email customer support with your error log and output log as well as the stuff you've tried so far and see if they know anything else that you can try #how-to-contact-cs

[worldly cipher]

But damn the migration tooked 3hrs

[indigo valve]

yo luna

do u know how to remove malware or just game tech help

[stoic reef]

malware can be dependant on a case by case basis. all i can really recommend is to if possible on another device download a couple of different malware removal tools and put them on a flash drive and then boot your computer into safe mode and install/run the malware removal software and have it deep scan your system

[indigo valve]

thnxxx

[stoic reef]

oof thats a long time

[worldly cipher]

Microsoft Defender is really fine as an AV but any third part are fine too

[indigo valve]

How do I work it manually?

I need to remove a chrome browser extension

[worldly cipher]

https://youtu.be/osqF50XhJEg?si=VolU828odXXPRByG

[hot current]

Windows Defender is enough for most people

[worldly cipher]

@indigo valve this is a good video if you want to know more about AV the title and thumbnail is misleading

[worldly cipher]

You can just uninstall the extenstion right from Chrome itself iirc

[indigo valve]

Won’t work already tried

It has that one “enabled by policy” thing

[worldly cipher]

Tried in the chrom web (extenstion) store?

[indigo valve]

Yeah

[worldly cipher]

What extenstion is it?

[indigo valve]

Tried every basic removal

Something called findclix?

It’s a browser malware

[worldly cipher]

Did you remember downloading it?

[indigo valve]

I’m not sure about megaguard but that also says “enabled by policy”

[indigo valve]

Nope

[worldly cipher]

There's a lot of video removal in google you should try one

[indigo valve]

Been watching videos on it for hours and landed on this one https://youtu.be/eWCu3jtjzOI?si=LFGbB6Ep8SQdOgYc

[indigo valve]

Tried that don’t work

[worldly cipher]

@indigo valve try this if you tried all possible solutions like removing the extenstion in the extenstion tab Detail > Remove Extention or Going to the Chrome Web Store

[indigo valve]

That one doesn’t work

It asks for a paid antivirus software anyways

[worldly cipher]

Well if you have tried all possible solutions

The only last fix is to wipe your system

Meaning get a fresh install of Windows

[indigo valve]

I don’t have a usb atm

Ima just follow this guide and get a usb tomorrow on my way to work

Yeahh ok ima just windows reinstall tmr

[worldly cipher]

Okie next time be careful what you open / download

Malware doesn't install itself automatically without the users help

[indigo valve]

Yehhh ik thnx