🔌technical-help

[stoic reef]

without it they cant find your account, its not a matter of not accepting your login email because for instance a hacker could get your account and change that easily or something like that so they only can find your account with its ID number.

do you have any pictures of your profile or account screen from in the game?

your UID would be in there too. or like i said earlier if you gave someone an invite code that has it, or if you have any in game friends that you can contact they can look it up too.

or since you said you played after the hoyoverse login, if you have any other games linked to that hoyoverse like HSR or genshin if you get the UID for those they can try to help. or if you have the saved login you can login the same way on HI3

[primal pasture]

just got this crash error "unityplayer.dll caused an Access Violation (0xc0000005)
in module unityplayer.dll at 0033:9d09be4f. The thread tried to read from or write to a virtual address for which it does not have the appropriate access." just wondered if anyone else had gotten this recently hopefully its not a common issue

[hallow viper]

quick question, for missing VO on CGs we still do the old fix in the pinned comments right?

[willow falcon]

Which one CG? What the chapter?

Can you show it in the album?

[hallow viper]

sec

its an old one

pretty much all of these and some older ones

[willow falcon]

I guess it's a chapter 2

Oh

One moment...

[willow falcon]

If you referring to that #🔌technical-help message pin, then yes. Chinese CG are fully voiced.

example

[hallow viper]

but like

doesnt it have JP VO?

i remember they had it, just that it needed the fix

[willow falcon]

[hallow viper]

what a joke XD

[willow falcon]

missing VO on CGs

doesnt it have JP VO?

[hallow viper]

seems like repair didn't do anything...unlucky

[fair lava]

We would need to go though a lot of specific windows since there are ways to let an email appear to come from a different address than the one it actually is send from
best would be to make sure, that all old tickets are closed, and check the actual sender information's

with gmail it is relatively easier, when you open an email, than below the senders address, there is a 'to me' (and CC's) and an arrow pointing down
pressing that arrow reveals additional informations

[stoic reef]

not recently no and yeah its not a common issue, basically what it means is that the game tried to access some RAM outside of the bounds that windows gave it which isnt a malicious thing, usually just some buggy code or windows acting up. if it happens again please send your output log before reopening the game so i can see what the game was doing when it crashed

Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ and put the output log file in here

[primal pasture]

hopefully just a one-off ty, it didn't happen again

[stoic reef]

mhmm it happens to a lot of people once or twice, if it keeps it up then yeah theres some underlying issue but hopefully you're good!

[cosmic lion]

and what is your device specs/model?

[cosmic lion]

[stoic reef]

hihi~

[hallow viper]

its a solid laptop

like...i can run stuff like Elden Ring no problem, so it would be weird if it cant run honkai

[cosmic lion]

tbh that doesn't say much, each game is build differently so you can run a game with the x specs but not other and because a game looks "anime" like doesn't mean is not heavy on resources

• win sometimes decide to use igpu instead of the dgpu for honkai

if you want you can share you dxdiag so we can see the specs info

Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:
1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).```

if not, you can contact CS and tell them about your issue #how-to-contact-cs

[icy prairie]

I need some help with the launcher, I've wanted to come back to honkai to finish all the things i had pendient in my honkai acc, 1 week ago i downloaded all the game but when the launcher was verifying the files, i got an error saying that there was a problem verifying the files, and told me to install all again, I did that and the second time, Again. I've searching a way to fix the problem but i din't know how, Today i though of downloadind it in other Device (A laptop) So i downloaded all and when the it was verifying the files i closed the launcher because din't wanted to get the same error again, i'm kind of confused on this, like is it normal to have a 7z_tmp file in the games folder even when it is verifying? i don't want to waste more hours since it's already night in my country

i think i remenber that it had a part that would extract the file so it's all good, but really, it's just too boring wait too much time to download a game

[untold smelt]

[stoic reef]

sort of, the .tmp file is the update, it just adds the tmp until after its verified and then it unzips it

but since its having issues doing that i highly recommend either using one of the custom launchers in this pin

#🔌technical-help message

or by manually doing the update if you dont want to use one the custom launchers (the custom launchers handle updating the game much much better than the official launcher)

!faq mandown

[grizzled rampart]

HI3 v7.3 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.3.0_7cf0cdeb82dd_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MediaFire

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MediaFire

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[icy prairie]

omg-

[stoic reef]

the custom launchers work just like the regular one though, just click update, wait and then let it cook, thats why i recommend those first since its easier and works for future updates

[icy prairie]

Should i try let it verify the files again? since i downloaded all in a laptop with good graphics cards

[stoic reef]

you might as well try, if you use the custom launcher you'll want to let it redownload anyways so try to let it finish verifying then if it fails then switch to a custom launcher.

and tbh the issue is a connection issue by your internet service provider corrupting the download, how good your computer is doesnt actually affect anything with the download

[icy prairie]

My wifi that literally makes me crash on every game that requires internet:😨

[stoic reef]

oof yeah if your wifi is that unstable that definitely explains it

[icy prairie]

Literally what i just said is so true. I GOT STUCK IN "UNABLE TO DOWNLOAD FILES" EVEN THOUGH I LITERALLY FINISHED DOWNLOADING ALL😭 I CANT

[stoic reef]

yeah try the better hi3 launcher from the pins, it should work a lot better, i cant guarantee it'll work with your wifi but it is one of the best with downloading the update

[icy prairie]

Time to say bye bye to my old 7z_tmp honkai file

[stiff drum]

Yo can anyone help me fix this issue of mine

login method aint showing up

[upper parcel]

This is most likely a connection issue, try stuff from here #🔌technical-help message

[stiff drum]

Okay thank you thank you

[final steeple]

Is there a known issue where PC performance suddenly gets terrible? Like, it's been fine for months and then suddenly the framerate drops to, like, 5 fps after closing and then reopening the game? The only thing that's fixed it so far is rebooting my machine, but it happens too often for that to be convenient. Every other game I run is fine. I'm also on an RTX 3080 so it's not a requirements issue.

Another weird thing about this is if I hold down alt and press tab, but keep alt held down so it just bring up the alt-tab menu, while the game still plays behind it, the framerate goes back up to ~120 fps.

It's almost like a buggy version of that feature where the game reduces framerate when you're not focused on it, but it's reversed by accident.

[cosmic lion]

for your first issue, no other users had that issue afaik, but could be cause by many factors and can be for just "one game" in my case some time ago was win defender doing a scan of the game files the 2nd time i run a game in the same "session", but could be win using the wrong power settings/bad drivers/fast boot causing issues/etc.

and for the 2nd by any chance you have multiple monitors with different refresh rate?

[icy prairie]

Update: It worked, Thanks

[worldly cipher]

@final steeple you could also do a reinstall of your drivers or upgrading to the newest version or downgrading to a more stable, reapplying thermal paste to both GPU and CPU and lowering down some of your settings

If the issue still persist then it could be an optimization issue that can be fix by telling it to the CS, #how-to-contact-cs

I do know Max settings isn't fully optimized

[final steeple]

I do have another monitor, but it's set to only display to one of them. Same refresh rates though

[final steeple]

It's fine after a reboot, and fine for other games. Could be a new driver thing though.

[reef ravine]

Does hi3 run on linux

[willow falcon]

Android emulator

[reef ravine]

Recommondations

[willow falcon]

https://www.lambdatest.com/blog/android-emulators-for-linux/

[reef ravine]

Welp unusable

[fierce minnow]

Hi!!!

someone who can hel me?

for PC

see the second one first

and then the first one

yeah my PC was fucking flashing

[vagrant finch]

That's absolutely normal

[fierce minnow]

but i always could see the cursor on pc

even yesterday

[vagrant finch]

Even when gaming?

[fierce minnow]

i mean if i cannot see the cursor
how can i play
it´s not like my screen is finger press or something like that

[vagrant finch]

You meant Touchscreen

[fierce minnow]

yeah

that

[vagrant finch]

Anyway, just click m1 (left mouse click) and then you should log in normally

[vagrant finch]

Ok now that's not normal

[fierce minnow]

yeah

hahaha

yesterday i was playing perfectly

[vagrant finch]

That looks like a glitch for me

[fierce minnow]

well

something that i did worked finally

[vagrant finch]

great

[vagrant finch]

meanwhile my pc...

Lel

It's bearable though

[fierce minnow]

hahaha

do you pc lags?

mine lags a lot sometimes

i don't know what they did but

something changed and i don´t know what it is.

[vagrant finch]

lol

it took me 2 minutes for me to see this

anyways let's not make this chat off-topic

[warm compass]

Am I able to change my graphics to borderless, the game doesnt fit within my monitor

I already went and changed my graphic driver values

And other games are working fine

[cosmic lion]

your issue is know but is not a game issue, is the epic overlay that doesn't work correctly for some users of that store
if you get the problem again follow the steps here https://www.reddit.com/r/reddeadredemption/comments/dwhc6b/epic_store_mouse_cursor_fix_for_new_114_patch/

[cosmic lion]

tbh this is normal behavior depending on your device (specs/background process/etc.), when is verifying will use more resources so if you do something you can make the program stop for some time

[cosmic lion]

can you explain better what is the issue, when you say it doesnt fix on the monitor, is like the game is running on the wrong resolution?

[warm compass]

When I run the game, I put it up to max resolution and I still have black bars on the sides

[cosmic lion]

did you change the resolution setting in game, right?
and can you check if you still have the problem if you use the unity config screen to change the resolution (hold LShift while you launch the game)

[vagrant finch]

4gb ram ddr3
Uhd 620
1tb hdd btw

I know why i'm lagging but thanks

I do jokes about it

[warm compass]

yes i did change it in game

its at the max resolution

I changed the unity thing to my size but its still not working 😅

[viral cargo]

yea you can get borderless windowed mode in game settings if you download collapse (custom launcher, in pins)

[warm compass]

Thanks

[harsh moss]

What's betterhi3? And what or who is lyo?

[willow falcon]

It's a alternate community launcher.
betterhi3 can perform multithreaded downloads to fast download the game client/updates and download the cache outside the game, change screen resolution and fps

[lunar gust]

lyo is one of the mods

[spark crown]

Guys I was downloading Hi3 on my pc, it downloaded all the resources and was verifying them, it's been stuck on "Verifying 99.9%" for the past 45 mins

[spark crown]

Do I just wait it out or is there anything else I can do?

[willow falcon]

@spark crown
It's better to wait.
If the verifying lasts more than an hour, try restart the game.

If restarting doesn't help, close the game and send output_log.txt from %userprofile%\AppData\LocalLow\miHoYo\Honkai Impact 3rd\

btw, what's specs of your PC?

[worldly cipher]

Hdd

[vagrant finch]

Hdd

[willow falcon]

[lunar gust]

xdd

[vagrant finch]

I'll buy myself a 1tb nvme ssd and y'all will see 😭

Jk I won't even announce when this is going to happen 😐

[worldly cipher]

M.2

[vagrant finch]

[steady coral]

I played this game around 2-3 years ago but when i logged in with the same hoyoverse account my progress wasnt there, are there any buttons i need to press to get my progress back?

maybe the progress is on another server ill check

yep its not

It says character info doesnt exist

nvm i got it

[spark crown]

I waited it out, it worked thanks...

As for the specs, it's pretty bad tbh
Integrated Intel Graphics Card
I3 7 Gen Intel CPU
8 GB Ram
1 tb hdd

Plans to get a better device underway already

[harsh moss]

Excuse me, i need help... So i retrieved my old account and the interface changed to this

I tried to put my old username and pass... It says invalid account format

But the account is literally there

[stoic reef]

yes that is normal. the account retreival button is to link your old mihoyo account to the new hoyoverse account system, they're two different account systems entirely so the fact it exists on the old mihoyo system but not on the hoyoverse system is normal. if its saying invalid account format at the "create a new hoyoverse account to link your old mihoyo account to" screen then are you doing username or email? for username it does not accept special characters for the hoyoverse account system

or numbers iirc, but try email address instead and make sure there isnt a space at the end of it and it should create a hoyoverse account (assuming that you dont already have a hoyoverse account on that email address)

if you do then it can give that error too.

but you can give this pin a read for help on recovering your account #🔌technical-help message

oh and lastly as a disclaimer, if you care about the end game meta or being competetive then it will be more worth it to restart from the beginning, unless you have event skins or unobtainable characters on that account (like asuka) then there is not a single valk from two years ago (when they switched over to hoyoverse accounts) that is still anywhere close to being good in the end game today

[harsh moss]

Alright i already did this, but when i log into the hoyoverse email, it's a new lvl 15 account

Bruh, what is happening?

[stoic reef]

What's the screen you get after that? Does it say failed to link?

If so can you send a screenshot? There's two failed to link messages

[harsh moss]

It wasn't before

It just went back to the account selection

And when i logged in with the hoyo account

It's a new one

[stoic reef]

It sometimes goes kind of fast so it can be missed the first time

But what does it say now?

[harsh moss]

Ofc now it's failed to link

Jesus Christ

Im confused

[stoic reef]

did you try logging into the hoyoverse account with the email before linking your old one?

[harsh moss]

No

[harsh moss]

Just created it here

[stoic reef]

then what does the failed to link say? like i said theres two of them and depending on what it says it might help figure o ut what happened

[harsh moss]

Got this, i confirm it... And it went back to account selection screen

Thought it was a success

Tried logging in into the new hoyo account

It's a brand new UID

......

Where did i go wrong?/

[stoic reef]

you probably did nothing wrong

but can you answer my earlier question about what the failed to link screen says?

[harsh moss]

My new hoyo account It's already linked to a honkai account

[stoic reef]

if i had to guess your honkai account was already linked to a different hoyoverse account and you forgot about it.

and yup so thats what happened

you're getting this message right?

not this one?

becasue if its the first one, then it didnt link successfully and you created a new honkai account and bound it to that hoyoverse account, you'll need to use a different one. if its the second message then your honkai account is already linked to a different hoyoverse account

if its the first one i recommend making a new hoyoverse account at account.hoyoverse.com first (not in game but on a web browser) and then use that at the linking process and wait until you see a screen saing link success before trying to log into the game, if you dont see that screen then dont try to log in, restart the game first and try again until you get the link success screen

if its the second one then contact customer support via email #how-to-contact-cs and give them your UID and tell them you've forgotten which hoyoverse account its on and they'll help figure it out for you

[harsh moss]

I'll just contact the cs

I'm confused

Are these languages?

Or for the respective country?

[stoic reef]

sorry its confusing, basically the linking didnt work so when you logged into the game with that new hoyoverse account, it didnt detect a linked honkai account and created a new one. im not sure what happened during the link process since i dont know which of the two failed to link messages you got but thats why your hoyoverse email had a new lvl 15 account.

those are languages, you can use whichever one you can speak the best

[harsh moss]

Alright

Thanks for the help

[stoic reef]

I haven't played in a little while and I went to login and I'm in the tutorial???

This can happen for only 2 reasons: Either you logged into the game with the wrong account or you logged into the wrong server. This is what the issue is 99.999% of the time. Please first double check that you are in the right server that your account is on. If you havent reinstalled the game (just reopening it after a while) and are on the Global server (GLB) please double check that you have selected the right server (Americas/Europe).

If you have reinstalled the game, please make sure that you have the right version installed. You can find out which server you have installed by clicking [here.](#🔌technical-help message) If you have the wrong server isntalled then you will need to uninstall the game and reinstall the correct version to get into your account. You can find the links for the server you are wanting to intall [here.](#🔌technical-help message)

If you are not sure what's the right server or using the wrong account then what you can do is go to hoyolab.com and log in with the Hoyoverse account you think it is on. Then when you are logged in go to the Honkai Battle Chronicles page to show the Honkai accounts linked to that Hoyoverse account. You can change the server its showing at the top of the page so you can look through all the servers to find your account. If you do not find your Honkai account there then log out and try a different account and try again. If all else fails you can contact customer support and give them your account UID and they can help you find your account. https://discord.com/channels/418652140454674432/862844286260609064

If you haven't played in 2+ years please read the guides [here](#🔌technical-help message) to help retrieve your account.

[mellow yoke]

has anyone else been having just random frame drops? like my game performs great normally but like for example, if an enemy spawns in i'll get a really bad frame drop and it'll go back to normal 1-2 seconds later, it's really annoying

[stoic reef]

hmm, for that you can try running the game repair at the launcher if you're on pc, can also try lowering the graphics settings a little bit assuming you're above the minimum specs for the game (the specs are in the pins). but generally speaking its not a widespread issue that everyones having

if you try lowering the graphics settings first try the rendering accuracy, it has one of the bigger impacts on performance

[mellow yoke]

my specs are definitely above the minimum requirement, the game runs at a stable 120 fps mostly, it's just every once in a while it'll drop heavily and freeze and then go straight back to 120, but i'll try what you recommended

[stoic reef]

then yeah first try repairing the game, can also try reinstalling if your internet is good for it, but somethings up since i dont think anyone at the appropriate graphics settings for their hardware have had this specific issue (at least those that have reported it in here)

[mellow yoke]

i'll try updating my drivers too ^_^ thanks

[stoic reef]

mhmm if they're out of date then that can do it too

[cosmic lion]

depending of the gamemode could be a connection issue too, i got before like "stuttering" when playing with a bad connection

[stoic reef]

is that still a thing? i thought i tested all the game modes by disabling my network in the device manager while in stages and as long as i was connected again for the rewards screen (or in ER for the signet selection screen) i didnt get any issues. but i might have missed a mode

[upper parcel]

Same, even in Abyss as long as you connect in the end you're fine

Could it be a difference between bad connection and no connection for whatever reason?

[stoic reef]

i dont see how it would. no connection is theoretically worse than a bad connection but i also dont know how i'd test an unstable connection to see, i dont have one of those

[upper parcel]

I mean, there are network emulators for that

[stoic reef]

i knew of network emulators, but didnt know they could simulate a bad connection, i might have to look into that

[upper parcel]

I mean, it would be weird if you couldn't do that amirite

[lunar gust]

bad connection is dropped packets

when emulating a network device the software can just simulate it by just trashing some packets

there are also other factors like latency

can easily be simulated as well

grab onto the packet and don't let it go for some time

[cosmic lion]

yeah i was talking about a bad connection, idk what exactly was the issue because we only see the latency on the hud, but sound to me like dropped packets, because the game still worked, no infinite loading, but after i change the network everything worked fine, even when that other one had "worse ping"

but yeah i just got that problem like a couple of times in HI3, i got stuttering almost everytime on other games
but not anymore with the new isp

@lunar gust@upper parcel@stoic reef

[stoic reef]

Hmmm I didn't think of that but that's good to know

[silver urchin]

Is honkai a very intensive game?

for some reason my CPU temp is 90*C yet CPU usage is mostly 20%

honkai and spotify are mostly active

i think my computer got a virus :/

[lunar gust]

what CPU

temps are not indicative of viruses at all, load on the PC can be anything

[cosmic lion]

Yes is a heavy game but keep in mind that in there you only see the average %, for example on a cpu with 4 cores, a program could be using 2 cores at 100% but its only going to show 50% there (not exactly but just a easy way to explain)

[silver urchin]

for some reason when i open/re-open an application it jumps then go back to normal, i guess thats normal

[mellow yoke]

repairing the game fixed it :D

[agile turret]

Hello is there anyway to unlink/reset my progression in honkai impact?

[stoic reef]

unfortunately not, the only thing you can do is delete the entire hoyoverse account (which deletes any other games linked to it like HSR or genshin) or make a new account. but theres no built in way to reset your progress or unlink an individual game account from its hoyoverse account

[agile turret]

Can i atleast change my email in hi3?

[agile turret]

But if i delete my hoyoverse account will my hsr get deleted also?

[stoic reef]

you can change the email but it would affect the other games on your hoyoverse account since they're all on the same account.

and yes your HSR will get deleted also

[agile turret]

Well it's joeover thank you

[stoic reef]

np, if you're rerolling you can either make a new account or if you use the collapse launcher you can install multiple servers easily so you could have an alt account on the EU server pretty easy since you can have 1 game account per server

[agile turret]

No i dont want rerolling i just miss my newbie reward hov :,,) it took me 5 day to get to level 30 i think that's why

[stoic reef]

ah i see

[upper parcel]

Keep in mind nowadays lvl 30 takes only several hours

If not less

[agile turret]

Wait rlly?

[stoic reef]

mhmm its very very fast

[agile turret]

Why mine took so long :,,,3

[stoic reef]

depends on when you started and what you did. they did rework the early game to make it a lot more streamlined, exp rewards are in general higher. but if you speed through any tutorials and blast through the story stages you can get to 30 very shortly

[agile turret]

About 4 day ago?

[stoic reef]

ah i gotcha, did you try to read any of the dialogue or tutorial or skip it all? cuz the whole getting to lvl 30 in 3-4 hours is assuming you skip through the tutorial and all story dialogue and beat the stages fast paced like and focusing mostly on story

taking a few days is a normal pace imo

[agile turret]

No i just get into the story

Im not skipping the dialogues

[stoic reef]

yeah thats probably the biggest reason right there, can easily quadruple the length of some stages if you read it if its a short stage

[upper parcel]

People are reaching lvl 50 in 5 days without skipping story tho

[stoic reef]

thats the current pace? sheesh im behind the times

fossil moment

[upper parcel]

Tbf it's marathon enjoyers, but lvl 30 should be in 1 day at a normal pace

Gotta remember lvls aren't linear

[stoic reef]

true

[agile turret]

Weird i start new account but it get the starter guide?

It even hasn't level 30 wtf???

[upper parcel]

Yep

[agile turret]

Is there a reason why i didnt get it?

I mean this is total bs!

[stoic reef]

How did you start a new account? New email or new server?

[upper parcel]

On the first acc? You've created it a long while ago and forgot about it

[agile turret]

No my first account is in google

[stoic reef]

starter event is a timed event, timer starts when you first log into the game, even if you close before the first plane fight stage is done

[agile turret]

So i decided to play honkai again with hoyo verse lab account

[agile turret]

Funny is i never touch it i touching it 4 day ago

[stoic reef]

is it possible you created an account ages ago, saw that it wasnt your "main" account and logged into the right server/account and then forgot about it? because thats how 99.9% of the time this happens

[agile turret]

Pretty sure i wasn't

But if that happen is there any tips?

[stoic reef]

Just like the other situation, make a new account or use a new server that you haven't used before

[agile turret]

Can i change my server?

Yes i prefer changing new server

[stoic reef]

Yes, just have to download the global version of the game (new installation)

I gotta go but the links for that are in the pins

[upper parcel]

EU is the best pick then

The easiest out of all

[agile turret]

Is this the pin?

[willow falcon]

Yes

[agile turret]

Thx guys

[agile turret]

also mind elaborate more?

why eu?

[upper parcel]

This game has competitive gamemodes (your crystal income depends a lot on one of them), and people in EU don't try as hard (cultural differences) i. e. it's easier to get more rewards than in SEA, for example

[agile turret]

ohhhh i see i see thank you

oh also sorry i dont see eu in pinned message

[errant kelp]

glb = na + eu

[upper parcel]

EU and NA use the same GLB client

You can choose the server in-game

[agile turret]

ohhh ok ok thank you guys :3

🙏🏻

Hello sorry for asking again just right before i want to switch server they answer me with thi (does this mean i will get the starter guide after 90 day or something?)

[errant kelp]

they said that they cant help you with it lmao

also read again

“after you signed up”

basically is just talking abt the starter manual

[agile turret]

Ahhh i see thx guys

[agile turret]

Hello to change the server do i need to uninstall the entire game or i can use the installed files?

[odd wedge]

On GLB client, there are two servers (NA & EU), you can switch between these two without installing a different client.
If you are on SEA server, you will need to install a separate server client.

Download links in pins~

[stoic reef]

mhmm, will need to reinstall iirc, most of the install files cant be copied over as they're different

(or at least a lot of them, like the CG's are an easy example)

[silver urchin]

story chapter 20

is it supposed to be like this? the image is pixelated and low res

[stoic reef]

mhmm, sometimes they're like that but the quality of the cg's cant be increased, they're all at a set resolution

[worldly cipher]

Not a #🔌technical-help problem but ...... Molex to RGB fans really unstable

[stoic reef]

Slothy~

[stoic reef]

oof that sucks

[worldly cipher]

Just did a little placement switch of the molex cables

It's good now hopefully it'll last and won't burn my house down

[stoic reef]

yes please do not burn your house down

[gilded birch]

best wishes to ur pc ||and ur life||

[robust harbor]

Anyone got settings for 360ce?

[uneven onyx]

I cannot open my Honkai it says nothing and I did re verify and restart my pc.

[cosmic lion]

Unfortunately the only solution afaik for that screen is to reinstall the game

[sleek bolt]

Anyone here having problems accessing hoyolab website or at pc?

[stoic reef]

no it just came up for me, whats it doing for you?

[sleek bolt]

Thank you mine is just constantly loading I tried using vpn but it still doesn't work only the mobile app works for me

[stoic reef]

hmm, might try restarting your router and/or pc, if it keeps doing it though you can always check in with their customer support [e-mail], maybe theres something else going on [e-mail]

[sleek bolt]

Thank you! I'll try it out

[stoic reef]

okie, good luck!

[tacit bridge]

having the same issue with PC but I can access hoyolab via mobile.. not sure if its something to do with PC access since both my PC and mobile is connected to the same network

[stoic reef]

maybe, i just tested on pc again and it didnt have any issues so it cant be for everyone at least. maybe also try clearing your browser cache in addition to restarting your router, pc, stuff. (just cuz they're on the same network doesnt necessarily mean it gets routed the same so it could still in theory be a connection issue)

[cosmic lion]

what is the error that you are getting in the site? could be a dns problem, cookies, etc.

[cosmic lion]

[tacit bridge]

cleared cache, restart router/pc and nothing

mobile still works tho

[cosmic lion]

but what error are you getting? and did you check if you still have the issue if you try to use incognito / another browser?

[stoic reef]

[tacit bridge]

ok so chrome seems to be the issue even incognito.. just this never ending white loading on chrome

tried on Edge and hoyolab loads up

[stoic reef]

looks to be a chrome specific issue then, sometimes chrome updates do that to some websites, go ahead and report that to [e-mail]

[cosmic lion]

It could be one of the extensions, do you have them enable for incognito too?

I haven't use edge for some time so idk if they still use the "default chromium" or if they already change most of it... Idk how to say it

[cosmic lion]

Hey a question... Did the game got various "settings update" in like this couple of days?
Idk if they are just updates or if my phone is acting up

[stoic reef]

i got the updates on pc too so i think its been some udpates yeah

[cosmic lion]

good to know is not my phone

[vital nimbus]

quick question anybody got blue screen after pressing start

this is after i repaired the files

[stoic reef]

like a windows crash blue screen?

[vital nimbus]

yep

[stoic reef]

no thats not a common issue, do you know the error code that the blue screen gives?

[vital nimbus]

system service exception

i used cmd prompt it says no violation

it only happens on hi3

[stoic reef]

which command did you use in cmd?

[vital nimbus]

sfc /scannow
after that chkdsk

[stoic reef]

ok good! try this command too dism /online /cleanup-image /restorehealth

if that doesnt help then try using DDU to uninstall and then reinstall your graphic drivers and can also try reinstalling the game. its a driver crashing issue so either something in windows drivers or your gpu drivers or the game itself is causing it

[vital nimbus]

i updated the nvidia drivers and im reinstalling honkai but i will try the command

[frigid geyser]

anyone who plays both on PC and mobile ? do you have to log out from PC to access mobile or you can login on both as long as not at the same time?

[stoic reef]

you can do both, just not at the same time yeah

[frigid geyser]

okay thanks

[stoic reef]

i gotcha, if you didnt use DDU then try that too, a lot of times when using the built in graphics uninstaller (or update/reinstaller) it leaves a lot of junk behind which DDU cleans up

[stoic reef]

np~

[vital nimbus]

i cant do that in geforce experience?

[stoic reef]

no geforce experience doesn't come with DDU, its an open source grahpics uninstaller program, in fact it was made for a few reasons, but a big one was because nvidia's geforce experience specifically leaves a lot of junk (.DLL's, registry keys, etc) behind when uninstalling

you can try reinstalling the game first and the dism cmd command first but if those dont work i'd try using DDU to cleanly uninstall your graphics drivers and install the latest ones from fresh

[vital nimbus]

okie gotcha

[lapis coral]

i'm missing platforms. i've re-downloaded the files but nothing seems to be working

[stoic reef]

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[stoic reef]

can you provide these screenshots so i know what all your computer is working with?

[lapis coral]

im using parallels

[stoic reef]

i gotcha, one quick question then, do you know if its using an integrated graphics or a dedicated graphics?

but i think the issue is either being on a virtual machine, or that the graphics drivers are a year and a half out of date. pc honkai wasnt designed to run on anything other than a standard windows computer and between the virtual machine resources being around the minimum requirements for RAM and VRAM amounts and the fact the virtual machine needs to send the stuff honkai is giving it to your computers graphics/ram/etc and then take it back and give it to honkai (creating an additional layer) it might be incompatible with the new stuff.

i'd try updating the graphics drivers in it first and if that doesnt help then it maybe consider giving it more RAM and VRAM if possible.

if you're using a mac then also be aware that they're releasing an official mac version soon, like next patch soon iirc. but if nothing helps then you can also try customer support and see what they say #how-to-contact-cs

[vital nimbus]

@stoic reef the game works now thanks for the help

[stoic reef]

nice! was it the reinstall that fixed it?

[vital nimbus]

reinstalling the game fixed it

[stoic reef]

nice! turns out to just have been a game glitch then crashing the driver or something. Glad its working now

[vital nimbus]

at first i thought it would be adobe stuff and the windows update too

[stoic reef]

ah yeah adobe puts its stuff deep in the computer, i remember back when it was worse and sometimes an adobe issue would make the whole computer crap out

[vital nimbus]

yeah i heard from my friend that she got blue screen 5 times couple of month ago cuz of adobe

[stoic reef]

mhmm i believe it. its gotten better over the years but it still can have catasrophic issues

[lapis coral]

my graphics is parallels display adapter (wddm) while my mac is using different graphics card. Does honkai mac version works for intel mac as well?

[stoic reef]

I gotcha, as far as if the official mac version coming out supports intel mac, they havent said and its not out yet so cant test with that but considering intel macs were a thing until 2021 theres a decent chance it will. you can always ask customer support if it does since they might know

[blissful glade]

After logging in from my laptop its creating a new account

[stoic reef]

when was the last time you played the game on that account?

[blissful glade]

I am playing rn with my phone

[lapis coral]

cool, thank you so much for your help!

[stoic reef]

i gotcha, how did you install the game on your laptop? is it the official launcher version or like the steam/epic version?

[blissful glade]

official launcher version

[stoic reef]

np :3

[stoic reef]

are you logging into the right server? according to your discord roles it should be the europe server, sometimes it defaults to the americas server at the login screen

[blissful glade]

oh how do I switch servers?

[stoic reef]

if you close the game and then open it again at the login screen it should have the server selection in the upper right corner(it should show that on your phone too)

[blissful glade]

I dont see any options

[stoic reef]

is the launcher icon called honkai impact 3rd or honkai impact 3?

[blissful glade]

honkai impact 3

[stoic reef]

thats why then, you've installed the SEA version of the game, it doesnt have europe/americas which is the Global (GLB) version. you'll have to uninstall that and reinstall the global version (links for downloading the global version are in the 2nd pin)

[blissful glade]

ok thanks

[stoic reef]

Technical Help Mega Pin

Hello Captains! We're sorry that you are having issues, please first look for a pin for your issue!

Account issues:

• [New account when logging in](#🔌technical-help message)
• [Steam Accounts](#🔌technical-help message)

Payment/Item issues:

• [Can't Salvage items](#🔌technical-help message)
• [Alternate ways to topup](#🔌technical-help message)

Logging in/Launching issues:

• [Tap to start/Black Mihoyo screen](#🔌technical-help message)
• [Invalid Username/Password](#🔌technical-help message)
• [Launcher does not launch](#🔌technical-help message)

Game issues:

• [Graphical bugs/Game crashes](#🔌technical-help message)
• [Computer crashes](#🔌technical-help message)
• [Controller](#🔌technical-help message)
• [Low CG Quality](#🔌technical-help message)
• [Freezing CG](#🔌technical-help message)

Update/Misc issues:

• [Launcher update issues](#🔌technical-help message)
• [In-Game update issues/Yellow circle/Infinite Elevator](#🔌technical-help message)
• [Moving Game to another folder](#🔌technical-help message)

[stoic reef]

(this is for editing multiple messages later to write into guides)

I haven't played in a while and I went to login and I'm in the tutorial?

If you've played recently (even once since July 2022) this can happen for only 2 reasons: Either you logged into the game with the wrong account or you logged into the wrong server. This is what the issue is 99% of the time. Double check that you are in the right server. If you are on the Global server (GLB) please double check that you have selected the right server (NA/EU).

If you have reinstalled the game, please make sure that you have the right version installed. You can find out which server you have installed by clicking [here.](#🔌technical-help message) If you have the wrong server isntalled then you will need to uninstall the game and reinstall the correct version to get into your account. You can find the links for the server you are wanting to install [here.](#🔌technical-help message)

If you are not sure what's the right server or if you're using the wrong account then what you can do is go to hoyolab.com and log in with the Hoyoverse account you think it is. Then go to the Honkai Battle Chronicles page to show the Honkai accounts linked to that Hoyoverse account. You can change the server at the top of the page so you can look through all the servers to find your account. If you do not find your Honkai account there then log out and try a different account. You can also contact customer support and give them your account UID and they can help. https://discord.com/channels/418652140454674432/862844286260609064

If you haven't played in 2+ years please read the guides [here](#🔌technical-help message) to help retrieve your account. If you want your account to be competitive then you might consider starting over to be competitive with and keep your old account for nostalgia sake.

Steam accounts

Steam uses the SteamID to create your account and auto logs it in. Since it does not use the Hoyoverse account to log in you cannot log into your Steam Honkai Impact character on your phone or with the official launcher. You can only launch the game from your Steam account. If you have multiple Steam accounts then make sure that you are logged into the right Steam account when opening the game from steam. Please remember to ask for the ability to link steam accounts to Hoyoverse accounts on version feedback surveys!

I'm getting the message "You must use your usual device to consume equipment"

This is an anti theft measure. Basically this is so if a hacker gets access to your account they cant delete everything until you contact customer support. To fix this all you have to do is keep playing the game everyday on that new phone/computer for around a week and then it will let you salvage your items.

Alternate ways to topup

HI3 Top-up Channels/Merchants
Android: Google Play
iOS: iTunes
PC: Hoyoverse Top Up Center
[Google Play](#🔌technical-help message)
Epic Games (install game from Epic Games Store | GLB only!)
Steam... [BUT](#☕general-chat message)

__Web __
Codashop: Available on any SEA country site except Vietnam and Timor-Leste. Singapore is favoured by foreign SEA players as it supports PayPal!
Hoyoverse Top-up Center:
GLB: https://sdk.hoyoverse.com/payment/hk3global/index.html#/
SEA: https://sdk.hoyoverse.com/payment/hk3os/index.html#/

If your card is getting declined and you don't want to try other methods then contact customer support! They'll help you give Hoyoverse money

#how-to-contact-cs

[willow falcon]

[gloomy cosmos]

Dangit wanted to snipe the 10

[thick python]

[stoic reef]

well i cant edit your message also if you dont like this art then lemme know i'll dig through old messages and edit those

Nothing happens when I press tap to start at the login screen or I'm stuck at a black Mihoyo Screen

Android: Clear your cache by going to settings > apps > Honkai Impact 3 > clear cache (NOT DATA. Do not clear the data or you will have to redownload several GB worth of stuff).

PC: Please clear your cache with the following steps:

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Remember how you login.

*also refer to system requirements:
#🔌technical-help message

If the issue persists after you have cleared your cache then the only other thing it could be is a connection issue. Please try all the things in this pin #🔌technical-help message

I keep getting an error that says invalid account format or it says username/password is incorrect

Please make sure you are typing the username/password correctly. Also do NOT copy and paste or use autofill. A lot of times they add a blank space at the end of either the email or password and that will make it not work. If you are manually filing it out correctly then try forgot password and if none of that works then contact Customer Support and explain your issue and give them your UID so they can help figure out the login issue. If you are getting invalid account format then remember that the username login cannot contain certain characters, and since you have to link an email try the email for the account instead. https://discord.com/channels/418652140454674432/862844286260609064

I press Launch at the launcher and nothing happens

There is no known permanent fix for this issue for some people. This started in 7.3 and there are only two things that have worked to fix it for some people. First try clearing your cache:

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Remember how you login.

if that doesnt work the only other thing that has worked is to go to your games installation folder (by default this is C:\Program Files\Honkai Impact 3\Games) and then spam click on bh3.exe. Spam click it to try and open it until it does, like 40-50 times or more.

If none of those work or for a more permanent fix please contact Customer Support and if they permanently fix it for you then please let us know so we can update this guide! https://discord.com/channels/418652140454674432/862844286260609064

The floor is missing/glitched out in new areas, or characters dont show up in dialogue or other Graphical Glitches

This is because your device is below the minimum requirements, particularly in the graphics (VRAM) department. For the missing characters missing you need a minimum of 2GB of VRAM. For the entire floor missing in new areas then you are below the minimum requirements or your graphics drivers are very out of date. Though there are some known issues with a few floor areas missing their textures so please ask if it's common! Please refer to this message for the recommended specs to play: #🔌technical-help message

If you are getting other graphical bugs please provide the following screenshots along with a description of your issue:

1. Press Windows + R, input dxdiag.
2. Please send screenshots of the System and Display tabs (+ Render tab if present).

For game crashes please see the next message.

My FPS rapidly drops, or the game crashes a lot. Especially in newer areas

Please first make sure that your device meets the [minimum requirements to play](#🔌technical-help message) and if it does meet them then the next thing to do is check if your graphics drivers are out of date:

1. Press Windows + R, input dxdiag.
2. Go to the Display tab and look on the right side where it shows the date that your graphics drivers are. If its older than 3 months old please update those first and see if that fixes it.

If your game is crashing a lot then the next time it happens before you try to reopen the game do the following:

1. Press Windows + R, input dxdiag.
2. Please get screenshots of the System and Display tabs (+ Render tab if present). And put them in a message describing your issue along with your output log so we can see what the game was doing when it crashed. To get your output log do the following:

Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ and put the output log file in here along with screenshots of the 2+ dxdiag screens along with a description of your issue (like when it crashes if it does it in the same area, etc).

My entire computer crashes and gets a Blue screen when I try to play the game

This is usually caused by a corrupt windows driver/file or your game installation is broken. First try opening command prompt and run the following commands:

1. Press Windows + R and type cmd and hit enter.
2. Next type dism /online /cleanup-image /restorehealth and let that finish.
3. In command prompt type sfc /scannow and let the command finish.
4. Next run the chkdsk on the drive that Honkai is installed on to check for corrupted hard drive sections Example: (if your honkai is installed on D drive then replace the C: with D:) chkdsk C: /f /r (please note that while this typically takes 5-30 minutes, it can possibly take several hours and is not safe to stop once started)
5. Restart the computer.

If those dont find any issues then try reinstalling the game and if that doesn't work either then let us know what the error code on the Blue screen says or contact customer support #how-to-contact-cs

The game doesn't recognize my controller

The game was designed for Windows default xinput which is Xbox style controllers, because of that some PlayStation, Nintendo or 3rd party generic controllers don't get recognized automatically. Please make sure to connect the controller using a USB cable or Bluetooth 4.0 adapter or higher to connect to the PC and try restarting your PC.
If the above methods do not work, please add BH3.exe to Steam (the default location is C:\Program files\Honkai impact 3\Games\bh3.exe ), and run the game on Steam with Steam opened as Administrator with the controller detected on Steam (DO NOT install the Steam version of the game, add it to your steam library as a non steam game).
If the issue still persists, you can try using controller wrappers like DS4Windows, XOutput, SCPToolkit, and more.

As a note, the android version does not have controller support.

Why do the CG's look so pixellated? How can I make them better?

This is unfortunately not something that can be fixed, the CG's are at a fixed resolution that cannot be changed. A long time ago they changed the CG file format to .usm and due to how they're compressed it gave the CG's a lot of compression artifacts. They did this for a few reasons but partly it was to reduce the game installation size by around 8-10GB at the time of this writing. Since the resolution is fixed for them its mostly noticible on larger resolution screens like on PC. They do get better and higher resolution over time though and around chapter 20 it gets noticibly better than before. Please tough it out until then, and during version feedback surveys please ask for them to give the option to have a bigger download size for higher resolution CG's.

My CG freezes at a specific part every time

You can try running the repair function at the games login screen to check for corrupted assets (Red repair icon at the lower left corner of the login screen). But if that does not work then contact Customer Support for assistance, they will give you a link to download a good copy of the CG to replace in your game files, the default file location for them is C:\Program Files\Honkai Impact 3\Games\BH3_Data\StreamingAssets\Video. https://discord.com/channels/418652140454674432/862844286260609064

My launcher restarts the download or fails to verify and gives me an error

This is a connection issue, even if your internet seems fine and you can access websites just fine this is a connection issue to the Honkai servers specifically. Please try Everything in [this pin](#🔌technical-help message). If your own VPN or ProtonVPN does not work, then you can also try WARP VPN as well. It is free and is known to work fine with fixing Honkai connection issues.

You can alternatively try to manually download the update, just ask in here for the latest manual update steps and it will be given to you. You can also find the latest one yourself by searching for !faq mandown in the discord search bar and going to the most recent one. You can also try installing one of the custom launchers found [here.](#🔌technical-help message) Among other things they are much much better at downloading the game and can most likely do the update successfully.

In-Game download errors (1003x, failed to download files, internet issue, Spinning yellow circle, Menu's frozen, Infinite Elevator, etc)

This is a connection issue, even if your internet seems fine and you can access websites just fine this is a connection issue to the Honkai servers specifically. Please try Everything in [this pin](#🔌technical-help message). If your own VPN or ProtonVPN does not work, then you can also try WARP VPN as well. It is free and is known to work fine with fixing Honkai connection issues.

How do I move my game to another drive/folder?

To move your game to another folder or a different drive on your computer do all of the following steps.

1. Copy the entire Honkai Impact folder where you want it to go. Please make sure its in its own folder and not mixed in with other files.
2. Go into the Games folder where you copied your game to and copy the folder path from the top of the file explorer (Example: G\test\Honkai impact 3rd glb\Games )
3. Go back to the Honkai impact folder, this is the one with a lot of files and has launcher.exe in it. Open the config.ini file.
4. Edit the game_install_path to be where your games folder is, this should be the thing you copied in step 2.
5. You're done! You might need to re-add the launcher.exe to your start menu if windows doesnt recognize where you moved the launcher to but that is how you move your game to a new location.

20

21

22

23

24

ok that should be enough for all of them. sorry this looks weird for now i'm going to edit them later

[lunar gust]

[odd wedge]

Sowwy I got 3 deadlines this week not much help to channel again

[stoic reef]

You're all good

thats too many deadlines imo, rude uni but you'll always be welcome to hang out in here

[stoic reef]

Ok im all done, that was a lot of typing

if theres any noticed mistakes or ideas to make it look better i will accept all the feedbacks

[worldly cipher]

Holy ...... Luna

https://tenor.com/view/spongebob-worship-worshipping-now-bowing-gif-12297363

[stoic reef]

It'll save on my workload until I remember that no one reads the pins

[stoic reef]

that and anyone should be able to help more now and people can help themselves more

[cosmic lion]

Nice, but a recommendation, change the mega pin... to something like technical help faq because having the word solution on the same place of the low quality cg could anger someone that is really searching for a solution

[stoic reef]

good point, i do like the mega pin part (i have weird tastes i guess ) but i did reword it to not have solution in the titles.

[cosmic lion]

Naaa is fine, I don't have a problem with the "mega pin" part but it was shorter the "faq" just for the example

But was for just in case, we know is a really low % the people that read/search pin + discord doesn't help having the search/pin option broken on some phones

[upper parcel]

Do you guys have the FPS uncap guide close by? And did anything change in that regard with 7.3?

I know how to open the registry, just lmk what I need to change there

[stoic reef]

#🔌technical-help message

[stoic reef]

true

also @upper parcel @cosmic lion @gilded birch @odd wedge and Art and Builda (dont wanna spam too many @'s and anger the cabbage)

[upper parcel]

I'll do it for ya then, @lunar gust

[silver urchin]

@lunar gust weird stuff the zip in the link works fine if you manual download

ERROR: Failed to download file [BH3_Data\StreamingAssets\Asb\pc\250aaaf285eaea5c31236ce292834fa9.wmv] (https://files.bpnet.work/bh3_repair_data/global/bh3_files_global_7.3.0.zip): Could not find file in archive.
No more mirrors available!

these are the files in question

[lunar gust]

it's normal I don't have that file either

ignore it

[silver urchin]

gotchu ty

[gilded birch]

||even though i’ve been quite inactive recently||

[upper parcel]

I didn't see Art in that msg

[formal hamlet]

I apologize if this isn't the right channel, but is anyone else having the same problem?

[gloomy cosmos]

Some quests reset weekly

So you just need to wait for monday to complete it

[cosmic lion]

Most probably you miss one of those one week, so need to wait a new one like Starfall said

[formal hamlet]

thank you ❤️

[formal hamlet]

I did them all during the week but apparently the one with 5000 bp points hadn't counted. I was afraid of losing the box because of some bug

[stoic reef]

||you're fine :3 its been kinda quiet in here lately anyways but as long as you're taking care of yourself thats all that matters ||

[upper parcel]

Btw, Luna, there's a typo in the mega pin's table of contents
"crashs" instead of "crashes"

"Computer crashs"

[stoic reef]

ah thanks! i'll update it

[upper parcel]

"Game crashs" too

Are these actually typos

[stoic reef]

my e key (among a few others) has been sticking lately actually, i thought i caught all the missed e's but apparently i missed a few

[upper parcel]

jk, fair enough

[upper parcel]

And I'm not surprised lmao

[stoic reef]

mhmm, i added some o-rings to my keyboard to make it less deafening when i type a ton but its made a few keys sticky which im still mentally getting used to

[upper parcel]

Wait, I thought you were talking about a membrane keyboard or smth
Now I'm surprised xd

[stoic reef]

nah i have a mechanical keyboard, but i tend to mash hard which gets loud when i type a lot or when im trying hard in abyss so i got some o-rings to cushion the keycap striking the keyboard but since the length to push is different i'm still in the adjustment period

[gilded birch]

||thanks i've been trying to, and i'm off to break from school today too so more time to myself :D||

[upper parcel]

That grindset is breaking the keyboard now

[gilded birch]

mash keyboard hard while typing is so real

i love hearing the clicks

very satisfying while completing work

[stoic reef]

its cherry red (i think) switches so there is basically no resistance so it gets pretty loud when you're going fast. keyboard still a great control scheme for honkai though i've gotten too used to it lol

[peak geyser]

has anyone else had this?

[gilded birch]

others have reported having the same issue, and it appears that the only known solution is to reinstall the entire game if that happens

[peak geyser]

ah

woe is me

[gilded birch]

[harsh moss]

Is there a way to delete and then redownload chapter 6's cg?

One of them is bugged

It can't play

[stoic reef]

is it just freezing at a specific part?

or does it not even start

[stoic reef]

if you want to try to manually fix it the files are in the video folder and for chapter 6 they start with 1.9. you can delete them and have the game redownload it.

but if that doesnt fix it then check out this pin #🔌technical-help message

[harsh moss]

freezing

[stoic reef]

i gotcha, yeah try the stuff i suggested and that should fix it, the pin has the folder location for the video files as well as what to do if manually deleting the chapter 6 cg's and redownloading them doesnt work

[mortal garden]

Heya, it's not exactly game related question, but do you guys have any idea how (if possible even) to check how many days the streaming event registered?

[umbral flax]

I just reinstalled the pc launcher again, why can't I change my controller bindings now? Previously I was able to swap the buttons around

[stoic reef]

are you at the controller input settings at the top?

[umbral flax]

I did. Here's the proof. I have been trying to swap the leap and ult keys

[stoic reef]

hmm, i just tested it on my end and its supposed to work, so when you click on the ultimate and it asks you to press another button to map it to, which button are you pushing on your controller

[umbral flax]

It won't respond now. But I used to be able to change them with no problems

[stoic reef]

have you tried restarting the game? it looks like its frozen or something at that screen, that or its not recognizing the buttons being pushed

[umbral flax]

Okay I just restarted the game and it doesn't solve the problem
Should I restart my laptop? Or should I re-download the full story data too?

[stoic reef]

hmm, try restarting your laptop and also see if your controller works in the combat before trying to change it, maybe the game or your computer isnt recognizing the controller right now. you dont need to download the story data though, thats mostly cg's and audio and stuff, it wont affect the controller functions

[umbral flax]

I did abyss and the controller works. It just won't let me swap the key bindings for some reason

[stoic reef]

does it let you change any of the keyboard bindings?

or do those freeze/not work too

[stoic reef]

if it doesnt work with changing the keyboard bindings either then the game is broke, if possible i'd recommend to reinstall. if the keyboard bindings do work then its a bug with the controller bindings specifically. you can try reinstalling but might need to contact customer support #how-to-contact-cs

[inland coyote]

lmao i can't input the code

[stoic reef]

is the keyboard popping up at all when you tap on the first box?

iirc you have to manually type so copy/paste doesnt work, but might first try restarting your device

[inland coyote]

it's not

[stoic reef]

then yeah restarting your device should fix it i think

[inland coyote]

yeah lol

ty

[stoic reef]

np, hope it works! if not then maybe try setting your default web browser on your phone to chrome if its not. might also try emailing customer support about it if nothing works #how-to-contact-cs

[sour adder]

I cant exit the stage?

[gilded birch]

does pressing the escape button on your keyboard not work (if you’re on pc)?

[sour adder]

it does not

[gilded birch]

try restarting the game and see if the problem persists

[sour adder]

ill just beat the stage and see if it helps

[gilded birch]

[sour adder]

ok I got the button back

[gilded birch]

game’s buggy in many places

[ripe nymph]

When playing on a smartphone/PC, do you face such a glitch? Hmm

[stoic reef]

thats definitely not common, i think its a glitch with a small resolution screen but go ahead and report it to customer support and give them your device model or specifications #how-to-contact-cs

[fresh pond]

I dont know, i cant enter my hoyoverse account. I have internet but both cant log in.

[stoic reef]

try a VPN, if you dont have one of your own then protonVPN or WARP VPN are both free and work pretty good

basically this is usually a connection issue between your Internet service provider and hoyoverse servers specifically

[fresh pond]

I tried it, but its not working. Even my hoyolab also have same problem, i have switch to mobile data and wifi, same effect

[stoic reef]

hmm, try contacting customer support #how-to-contact-cs and see if theres any issues for your region or something and also maybe give your ISP a call if you can, they are getting paid to give you reliable internet after all

[rich widget]

Where do I go to talk about Hoyolab? I can't seem to access the website in a browser (an hour would pass and only the loading screen is there) even though the app works.

[brisk zealot]

how can I make my resolution 4k?

[rich widget]

There isn't iirc

Just max out graphics

[gilded birch]

if your monitor isn't 4K, then you can't set it to 4K in game

[brisk zealot]

but my monitor is 4k

[gilded birch]

[cosmic lion]

could be your browser causing the issue, other user had that problem before and was chrome where didnt worked but idk if was one of his extensions or not, because the site work on another chromiun browser
still you can contact them via email [e-mail]

[cosmic lion]

change the game resolution to one of the windows one, close the game, open and change to full screen
or hold shift while the game is launching

[gilded birch]

are you able to change it to 4k if you hold down Left Shift while clicking the launch button until you see something like this?

[gilded birch]

[rich widget]

So chrome is just becoming more and more obsolete then

[brisk zealot]

oh, i switched here
thank you very much

[gilded birch]

https://cdn.discordapp.com/emojis/1144393837725356122.gif?size=96&quality=lossless

[cosmic lion]

tbh idk if is chrome the one with the issue, you are the 2nd one with that issue that asked here, but we saw many other users using chrome before
so still could be many things, an update you get before other chrome users, an extension, an antivirus, etc...

[rich widget]

I got none of that

Can't remember when it started, but around Wednesday maybe

[gilded birch]

use firefox

[rich widget]

Probably

[tropic blaze]

Hello I was wondering if anyone else’s game has a white screen when they play the game ?

[cosmic lion]

wdym? like you get a white screen and the game don't do anything after that
and on what device are you playing? Mobile (Model) or PC

[tropic blaze]

I’m on mobile ( well my iPad ) but for about a month it’s been giving me a white screen when I go in the Elysian realm or if I’m doing the abyss and I’ll just delete it and get it back but it would still be the same thing … but when I play on my sisters computer it works fine and doesn’t have an issue it’s only when I’m on mobile that it gives me a white screen and then glitches out the game back to my Home Screen so I was wondering if that was a maintenance issue or maybe my iPad ?

[cosmic lion]

it could be the device if is not on the min specs to run the game, what is your ipad model/year?

[tropic blaze]

It is an iPad Pro 9.7 inch and 2018 year model

[tender star]

Hi guys! I'm having trouble to connect my PS4 controller to Honkai Impact (I've always played with mouse and Keyboard). Other games corectly connect to my controller, but Honkai doesn't even detect it

What can I do?

[cosmic lion]

if im not wrong, your device is below min specs, 2 gb of ram + PowerVR GPU, this last one will give you many issues because is not supported by the game, so it will get graphics problems.
but just to be sure can you see the number model... iirc you should see it at the back of the device, and be something like MODEL A1893
or in the about section on the settings of your device

[maiden linden]

hihi, i got hi3 on mac and there's no keyboard support... i still have to drag around the joystick and all that and it's really inconvenient

what do i do?

i didnt download through any creepy suspicous website either i got it straight from the app store

[tender star]

Wait you have the exact opposite problem as me

I'm playing hi3 on my PC, but I always have to play with keyboard and mouse bc it doesn't detect my joystick

[maiden linden]

i was pretty hyped when hoyoverse announced honkai was coming to mac but i guess it was my bad assuming you would actually be able to play the game

[cosmic lion]

the game use mostly Xinput device (Xbox) but have support for some PS controllers, the problems is only some models work (V2 iirc)
still check this msg from the pin list for some ways to make it work #🔌technical-help message

[cosmic lion]

afaik the "mac" ver. could release on the next update, so probably you got the mobile one for now
@gilded birch you have some news about this?

[maiden linden]

so will keyboard support come next update or will i have to download an entirely different client?

[tender star]

I use the DS4 app, and when I connect my joystick via USB the game detects it, but when I connect the controller to the PC via Bluetooth, it doesn't

And I can't keep the controller connected bc it would ruin the joystick's battery

[cosmic lion]

idk, they haven't said anything about the mac ver. only the "coming soon", but on CN someone shared that is releasing for 7.4 idk if is going to be the same for the other clients

[maiden linden]

why even put it on mac without keyboard support lol...

[cosmic lion]

probably your only option its going to be using the Steam Input option...
and about the problem. it could be many things but most of the time directinput devices (like PS) when connected via bluetooth have kinda like another mode, so they send info on "other channel", that if the OS/Game/Driver dont have support, its not going to work
depending of the device you will be on that mode always when connecting via bluetooth and on other you can get the "first mode" if nothing ask for the 2nd one (app/game/etc.)
but i could be wrong, i never used PS controllers on PC because i don't like the layout but i can replicate the problem with the switch controller and is because of that

[tender star]

Ok... I'm gonna try the Steam Input option

I'm confused, what is that BH3.exe the text is talking about?

[cosmic lion]

could be to get the release rights for the ver. before time or that for CN is already release and apple just didn't region lock the "release" for glb so they just put the mobile one
I'm just guessing

[cosmic lion]

thats the game exe, by defeault is on C:\Program Files\Honkai Impact...\Games

[tender star]

Ohh

So I added the game to my Steam library and it looks like this

Am I going the right way?

And I opened Steam on Administrator mode

[cosmic lion]

yes now configure the controller in the steam settings if you want or run the game and test it to see if is detected by default on steam, just remember to run steam as admin

[tender star]

It says that the proceidure could not be started for the game

[stoic reef]

is steam running as administrator?

[tender star]

yup

[cosmic lion]

wait did you select the bh3.exe right? because by default the game on steam will show as BH3 unless you change it
and yeah as luna said did you close steam and run it as admin?

[stoic reef]

actually gotta be busy for a bit but good luck!

[lament valve]

how can I make the autoplay work when the game is not the main focus? Even if it's just one window behind, it will not progress with autoplay on

[stoic reef]

[tender star]

This is the only Honkai .exe file I have

[cosmic lion]

use "buscar" to find the exe manually
steam only will show the default apps in honkai will show the launcher on that screen

[tender star]

Found it!

It worked!!

Thank you so very much @cosmic lion @stoic reef !!

[stoic reef]

Iho did all the work tho, thanks @cosmic lion

[stoic reef]

as far as im aware this isnt possible but i could be wrong, but you can ask for it at customer support #how-to-contact-cs

[cosmic lion]

on what chapter you get that problem? iirc some users had the issue on the ones without VA (JP for the firsts chapters) even in focus

[cosmic lion]

NP
~~ its difficult to do when the search/pin option doest work on my phone~~

nice thing that you did the pin update not long ago

[stoic reef]

it does make finding things easier mhmm, and i updated the controller one to include the default location

[cosmic lion]

i can't check it because discord only show me this

[stoic reef]

yeah i hate that mobile update, its broken so much

[cosmic lion]

but i used the link i shared before, you miss a ")" at the end of the location

[stoic reef]

thanks for noticing that

[cosmic lion]

~~now you know why my msg are edited most of the time... I find easily errors on my bad eng ~~

[stoic reef]

same

[gilded birch]

yes the official mac version is going to be available next ver (v7.4)
and by official, i mean it's going to be natively available for the M series Macs in the app store https://b23.tv/JNxcPHa

so the client that @maiden linden installed isn't the official one, but rather an emulated one most likely

like android/windows emulation or whatnot

[maiden linden]

i didnt go through an emulator

i got it from the apple store

[gilded birch]

wait it's already available for global?

[stoic reef]

how big is the installation?

[gilded birch]

no way it is

[maiden linden]

they put it on the mac store but

no keyboard support

[gilded birch]

it'll probably come officially next ver since (in the bilibili post) that's when they say that native keyboard support will be available

"舰长可使用Mac设备原生键盘或触控板进行游戏，或使用外接手柄操作。"

[maiden linden]

im confused on why they even put it on here with no keyboard supp

[cosmic lion]

could be this(?) ... idk if 7.4 is already release on CN

[gilded birch]

that seems plausible

[gilded birch]

yes it came out abt 2 weeks ago

[stoic reef]

i believe thats the mobile version, it says designed for ipad and the mac version isnt supposed to be out till 7.4, which would explain why it has controller support but no keyboard support since the iphone/ipad versions have controller support but since they are mobile devices do not have keyboard support.

could know for sure if you know the installation size

[maiden linden]

i dont mind using a controller till it comes out ig

[gilded birch]

i mean the online app store says it's available for mac https://apps.apple.com/us/app/honkai-impact-3rd-part-2/id1336342304

but yes it probably is just the mobile version

just made availabe on the M series macs

therefore only having mobile controls

[stoic reef]

I thought it was available but not really isntallable when part 2 came out, i could be mis remembering

[maiden linden]

shouldnt the mobile versions of genshin and HSR also be on the mac store then

[gilded birch]

they could, but ig their teams don't believe that they're ready for the mac port yet

[maiden linden]

i guess i can just cope with controller

rly need to have honkai on here because my pc storage is yikes rn

[gilded birch]

hmm when i checked when 7.3 came out it didn't even say "Mac" under the compatibility properties on the app store page although i'm not sure after a week of 7.3; you could be right

[stoic reef]

i just knew it showed up in the app store while on macs for people but they couldnt download it so you're probably right since you took a closer look at it

[maiden linden]

I searched it up when 7.3 dropped and it wasnt even on my mac store lol

so when it showed up one day i was excited thinking it was ready

[stoic reef]

hmm it was like a week later

[gilded birch]

they probably did change something a week later then

[maiden linden]

is there a reason why they need to release it with no keyboard support first and then make it

cuz its not like its been on there for years

it was recently added

[stoic reef]

one thing i do recommend though since we have basically no info on it other than it officially releases in 7.4 is to contact customer support about it #how-to-contact-cs

[maiden linden]

I gathered from the convo that I can still use a controller because its the mobile ver

I was just ticked off that i had to use the touch pad to drag the joystick and individually click attack, evade, etc

[gilded birch]

yeah i can definitely see why that would be pain 💀

can't even move and jump at the same time

[stoic reef]

my guess is that since its not officially released yet its an accident or something like that. or its the mobile version and they accidentally made it available for macs even though its the mobile version which we do know a lot about the mobile version and it does have no keyboard support but does have controller support so if it is the mobile version then that would explain it

[gilded birch]

and the reason why they took the mobile version is due to the fact that the M series Macs use the ARM architecture (like their iPhones/iPads), so they'd only need to make minimal adjustments to the mobile version of the game to make it playable on the M series Macs

[stoic reef]

mhmm same chip architecture and everything, its a very cost effective way to make a mac port

[gilded birch]

||except for Intel mac users who will be crying in the corner ||

[stoic reef]

true, apple's cut ties with it too. all the intel models are discontinued

[stoic reef]

i forgot to circle back to this, i dont remember hearing about that, is the autoplay broke for the early chapters?

[cosmic lion]

yeah but i have not seen it on this server, just on others.
but was since this update

what idk is if the problem is on CN VA too or is just JP on the chapters without voices

[stoic reef]

i gotcha, thanks for the info!

[maiden linden]

controller can be used for mobile versions of honkai right

[stoic reef]

just for iphone/ipad, android has no controller support

[maiden linden]

since im using the mobile version of hi3 for mac would it still work? since it's still an apple product

logically the game would just treat my mac as an ipad since im using the ipad version

[stoic reef]

hmm if its the iphone/ipad version then it would have some controller support

[gritty crater]

Im getting bsod randomly with Ace Base.sys. i have reinstalled the game and it still does this

This has never happened before and only started few days ago (i can play hsr, genshin and other heavy games without any issue)

Does anyone know a fix?

[stoic reef]

whats the error code on the BSOD?

[gritty crater]

It's system service exception iirc

[stoic reef]

hmm, that could be a corrupt windows file, or a driver issue typically. try the stuff in this message from the first pin #🔌technical-help message

if that doesnt help then can also try reinstalling the game. i dont think its a graphics driver issue since ace base doesnt have anything to do with graphics but if nothing else helps then can try that or contacting customer support #how-to-contact-cs

[gritty crater]

[silent pollen]

I am also getting bsod it works after safe mode

I did system check for corrupt files and reinstalled game didnt fix every other game works

It started on friday

[upper parcel]

Any specific error message(s)? Or random ones?

[silent pollen]

It wont even let me see it just bsods restarts into safe mode after every time i turn off pc

This occurs with this game

[upper parcel]

I meant what's the error on the BSoD screen

Or is it too quick to even see that?

[silent pollen]

Yes

[upper parcel]

Try doing this then
https://m.majorgeeks.com/content/page/disable_bsod_auto_restart.html#:~:text=Press the Windows Key %2B R,Uncheck Automatically restart.

This should give you time to read the errors

[silent pollen]

Ok will when i get home

But i got win 11 but its probly work same

[upper parcel]

11 is mostly just a reskin for 10, so yeah

[silent pollen]

Downgraded reskin

[stoic reef]

did you also try dism /online /cleanup-image /restorehealth and chkdsk C: /f /r ?

[silent pollen]

Yes

Still occurs outside safe mode

[stoic reef]

hmm, yeah let us know what the error code is when you get it so it'll help pinpoint the issue

[upper parcel]

Ideally multiple BSoDs are needed cuz RNG codes may need another solution

[stoic reef]

that too, sometimes the same issue can trigger multiple different codes

[eternal finch]

Why can't my launcher start the game - I had to go into the folder and start the game directly

I press the start button in the launcher and nothing happens

[stoic reef]

try the steps for the launcher not launching in this pin #🔌technical-help message

[serene vessel]

Does ping matter much on honkai? If I play from EU on NA?

[stoic reef]

nope doesnt matter at all, other than checking in with the server at the end of a stage it does not use network at all so ping wont affect gameplay at all

[eternal finch]

It worked. Thanks

[stoic reef]

nice

[silent pollen]

odd it didnt bsod

i done it every day for 2 days

[rugged swift]

guys is cutscene perma freezing normal? i have the option to skip which isnt frozen but i dont want to
this atleast happened 10 times today already and its only during animated cutscenes

[silent pollen]

is it the one with celestial fighting kiana

?

senti also

[rugged swift]

im still early game but everytime a animated cutscene happens it freezes

i have the option to skip which isnt frozen but i wanna watch the story so

how do i fix this

i gotta refight 😭

[silent pollen]

idk

[rugged swift]

idk if its my pc but i dont think so

cuz everytime i have the option to skip but that otpion is never frozen

its just the cutscene itself

[cosmic lion]

check this msg from pins #🔌technical-help message

[rugged swift]

ty

yeah i retried the cutscene and it freezes at the exact same moment

ig imma try the repair function

[icy matrix]

I have the “Use your usual device to consume equipment”

It’s been a month now

[stoic reef]

how often have you been using the new device?

[icy matrix]

Like 1-3 times a week

[stoic reef]

hmm, iirc you have to use the new device regularly for around a week, are you still using the old device?

[icy matrix]

I don’t have it anymore

[cosmic lion]

could be that you had a corrupted update install?... i got one some months ago and have bsod when i try to run some programs with high kernel lvl
and the only way to fix it was by running dism but using a win iso as source

[stoic reef]

iirc if its used like every day it only takes about a week. i dont know if you have to use the new device every day since theres no official info about the specifics with it so i'd contact customer support and explain whats been going on, make sure that you let them know you've been using the new device 1-3 times a week and nothing else for a month #how-to-contact-cs

[cosmic lion]

you had use stamina right? because the game check that too

[cosmic lion]

[stoic reef]

[icy matrix]

Nope

Never used

[stoic reef]

ah that might be why, you sort of have to actually play the game on the new device for it to count. logging in and closing the game doesnt work iirc

[cosmic lion]

that could be the issue, you should use your stamina even when most endgame modes dont need it

[icy matrix]

I don’t really play the game like that, but I guess

[stoic reef]

should be able to do a quick dorm expedition for some stamina, takes about 5 seconds to do

[cosmic lion]

and you can use your stamina on material stages using the lite button to skip having to play them

[icy matrix]

Took me 45 seconds to find it

[icy matrix]

Alright

[cosmic lion]

the best is to always use your stamina, the good thing is that you can use most of it on OW,Materias,expeditions and those give you the option to skip the gameplay

i still remember when the lite option was just a time-event

[stoic reef]

i loved it when they added lite, it cut my dailies time consumption down by a good 20+ minutes, esp counting MA. but yeah i was one of those that gave way too good feedback on the limited lite event for them to ignore it

[silent pollen]

@cosmic lion i did that laast friday yet same issue came

i tried today and yeah it worked this time

[cosmic lion]

im just happy now because on 7.4 finally we get a 1 button upgrade option for the equipment, no more pain when upgrading a new weapon to max pri
and is good to now that later we are going to get a mirage option to clear multiple ones and i think they said something for ER too

[stoic reef]

that would be so nice

[cosmic lion]

by any chance you still use win fast boot? could be that the session didn't start correctly those times
i just disable it because was causing on random sessions many issues with some programs, and because my OS is on a ssd, disable that option only added like 1-2s to the boot but not more random issues

but yeah i don't have in mind anything more that could be causing the issue, but at least is working now

[ornate trail]

Excuse me everyone.. i want to play HI3 again.. but when i tried login, i cant find any login method that link to my account.. need help.. last time i played around before Star rail launch..

[cosmic lion]

what did you use to login in the game? and on what are you trying to play now (PC/iOS/Android)?

[ornate trail]

in year 2022 i login and usually retrieve account from Gmail (since i hve lot of devices) in SEA server

i tried to login via mobile phone and PC

[cosmic lion]

okay so just to be sure when you say you played before star rail, is that you played hi3 close to the release date of hsr right?
and when you login you used your email or you used the google account system? because many users mistake gmail login with google account one

[ornate trail]

i remember it correctly.. since i dont hve many email.. i login via Gmail, not mihoyo account that use Gmail

[cosmic lion]

you used the google icon to login before right?
because gmail ≠ google account

and you remember on what year was the last time you played?
because you said early last time was close to StarRail so could be that you account is on HYV, but later you said you login on 2022 using gmail, so could be a 50/50 that is on HYV or that you need to link one

[silent pollen]

@cosmic lion like the issue just showed up

last friday but atleast its working

again

[young garnet]

every time it loads to log me in or in the loading screen of the game it crashes and I get an error message

in the error log it says d3d11.dll caused and Access Violation

[stoic reef]

If it happens once then that's normally ok, if it happens again then please before reopening the game send us pictures of your dxdiag tabs and your output log (instructions for that are in the game crashes section of the first pin)

[young garnet]

I did what it said in the game crash pin and now it works, if anything happens again i will let you know

[stoic reef]

ok thanks!

[young garnet]

ty for the help

[stoic reef]

np and i hope it keeps working

[grizzled rampart]

__**HUAWEI Channel Closure (SEA)**__

**Specific channel closure arrangements**

APR 25, 2024 (after the v7.4 update)
Disable top-up function and new user sign-up via Huawei ID.

JUL 25, 2024
Honkai Impact 3 will no longer receive updates on HUAWEI AppGallery. Captains will be unable to download or update the app from the HUAWEI AppGallery and will not be able to log in to the game using HUAWEI ID.

**Logins**

From APR 25 to JUL 25, Captains with existing accounts can still use their Huawei IDs to play the game, but some app functions such as top-up and sign-up will be unavailable.

**Account Transfer**

To ensure that Captains can continue playing the game normally after closure, we will provide an Account Transfer function in the v7.4 update released on APR 25. Captains can transfer their game accounts to HoYoverse accounts, and continue playing the game using any official SEA client thereafter. (Your Captain level, item quantity, character equipment, and other content in Honkai Impact 3 will not change.)

This service will only be available from APR 25 to JUL 25. To avoid issues such as the loss of accounts, please perform the account transfer as soon as possible during this period.

**Compensation**

Affected Captains using HUAWEI ID channel will be provided with 300 Crystals. Please collect the compensation through in-game mail during APR 25 ~ JUL 25.

We will provide specific instructions on the account transfer process in the future. Please follow our official announcements for details.

[stoic reef]

oh thats big news :o

[odd wedge]

Thanks Ai-chan

[vapid mesa]

Ai-chan being a real one

[stoic reef]

thanks ai-chan :3

[odd wedge]

fr fr i didn't know about this

[odd wedge]

u think i should at least have this sent in other channels just to raise awareness?

[vapid mesa]

Yeah I think this should be sent + pinned to #🎮honkai-chat and #☕general-chat

!

v v beej news

[odd wedge]

Is pin really necessary?

[vapid mesa]

Hmmm maybe no pin needed but we'll redirect captains to it if need be

[odd wedge]

https://tenor.com/view/capoo-cat-work-gif-23725276

[worldly cipher]

Damn I thought it was Delta for a sec

Been used to that being send by Delta

[odd wedge]

I'm at Delta's place

[hoary ember]

My Animated short keeps freezing at this scene in-game ... Any way to fix/work around because the game itself doesn't hang as I can escape out of it using regular in-game buttons. Tried it thrice. Hangs at exact same spot.

It's ok. I guess I can watch it on YouTube lol.

[dense axle]

Is there anyway to make the movement in hi3 like hsr/ genshin on pc ( like making the mouse disappear and lock in to the character)

[gilded birch]

press right alt in the game

[dense axle]

Thx

[gilded birch]

[upper parcel]

You can check the mega pin about that

[hoary ember]

Thnx. Found the solution.

[dim wraith]

Guys, how do I use my android acc(google acc) in pc?

[stoic reef]

you just have to go to account.hoyoverse.com and log in with your google account and link an email address. after that you can use the email address to log in on pc

[dim wraith]

Well I already did so, even binding the Facebook.
But when I tried to log in, it doesn't save my progress and starts a new game

It even have the same user i.d

[stoic reef]

is it the same server as your phone? like if your phone is called honkai impact 3 is the icon on your pc called honkai impact 3 or 3rd?

[dim wraith]

Hold up imma check

[stoic reef]

okie :3 becuase yeah if you log in and get a different account, its 100% of the time the wrong account or the wrong server

[dim wraith]

Well my app in android is "Honkai Impact 3" while in pc it has 3rd not 3

[stoic reef]

then yup thats it, on pc you installed the global version of the game, not the SEA version. you'll need to uninstall that and install the SEA version, the links to get that are in this pin #🔌technical-help message

[dim wraith]

Thanks my dude, you are a lifesaver

[stoic reef]

np!

[dark dock]

How do i fix this?

My game file is corrrupt/missing

[stoic reef]

for that error unfortunately the only solution i've seen that works is to reinstall the game. dont forget to report it to customer support though #how-to-contact-cs so they can know how many people are getting it and prioritize fixing it for good

[obtuse raft]

I rebooted my pc to do an update and then ran Malwarebytes for a routine check..and for some reason it's flagging a file from Honkai 3rd called MHYPROTECT.Sys ..is this a false positive?

[stoic reef]

yeah thats a false positive

some AV doesnt like the anticheat

[obtuse raft]

kinda weird though cuz it never flagged it in like 3 years

Why would it do that now

it flagged 4 LD player files too

just desktop icon files lol

[stoic reef]

well AV's get constant "dictionary" updates to detect more/new viruse code so it probably got one of those and thought the anticheat + others were sus

a lot of times its overzealous which is why theres a "report as safe" or something button for some AV's so they can fine tune their detection to ignore ok things

but like for instance, some code i personally modified to fix a bug which was nothing more than a while loop triggered windows security and thought it was a trojan, then malware, then just sus code when scanned 3 consecutive times

[obtuse raft]

pc was weird..it scheduled an update restart today..so I fell asleep..woke up and it rebooted and I had to login..and when I logged on..Genshin impact was still running and working fine and it was still in the middle of story dialogue..lol..but nothing else would load outside of the game..programwise..so..had to hard reboot.

[stoic reef]

does your computer have fast boot turned on?

[obtuse raft]

not sure

[stoic reef]

i gotcha, if it has fast boot turned on then when it "restarts" its closer to sleep mode than an actual restart

[dark dock]

Oh well no solution except reinstall

Good thing I have backup file

[obtuse raft]

Yeah it says Fast Restart is enabled (recommended)

in power options

[stoic reef]

yup thats why

[obtuse raft]

I guess that only happens when the system's set to auto reboot..dumb updates

[stoic reef]

yeah auto updates are a bit of a mess sometimes

[obtuse raft]

They should add a new feature so instead of asking you if you want to install updates or reschedule..it should say 'Install updates on someone else's pc' and then you click that and some random person on Earth's pc reboots

[stoic reef]

i dont think that would work to apply the update but that would be funny

[upper parcel]

@hoary island what device are you using? If it's a PC, what specs does it have?

[hoary island]

It's really shit tbh

But story quests I get like 90 fps

Yes it is a pc

Integrated 4000 lmao

[upper parcel]

Yeah, makes sense xd

Well, not much you can do then

[hoary island]

Why is it so much more demanding tho

[upper parcel]

Because significantly better graphics

[odd wedge]

????? Intel HD Graphics 4000 getting 90fps???

[lunar gust]

https://tenor.com/view/impossibru-impossible-gif-15724984

[worldly cipher]

https://tenor.com/view/tsurezure-children-put-phone-down-anime-shocked-speechless-gif-16712816

[upper parcel]

Is it possible to uncap the FPS on Macs?

A yes/no will suffice

[stoic reef]

Not that we know of yet

Tbh the Mac version isn't even officially out so I have no idea how it'll handle it's settings

[upper parcel]

I mean, if you try hard enough it should defo be possible, but the question is whether it's safe

[stoic reef]

It really depends on where it keeps the settings stored and if that place is accessible. But I also don't have a Mac to dig around with. Maybe I'll try to get a virtual machine up and running to install it on and see if I can't find anything out

~~or I'll just ask customer support for help and see what they say ~~

[upper parcel]

"File modification is against ToS insert cute kaomoji"

That's what they answered me when I've asked about 120 FPS on my phone

[stoic reef]

Mhmm it is but editing the registry is fine since those aren't game files, it's Windows files. It really boils down to if Mac has something similar.

And on phone yeah it's 100% game files that store that data

[stiff magnet]

Hello, is there any external link download update for patch 7.4 PC SEA server? My internet connection is so bad so i can't download the update from official launcher 😦

[stoic reef]

yup theres a link in the pins

though its for 7.3 since 7.4 is not out yet for SEA or GLB for another couple of weeks ish

[stiff magnet]

Ah ..... , im sorry, i thought today is update for 7.4 😅

[stoic reef]

Ah gotcha Tbh this patch cycle is longer than usual so it would have normally been around now I think

[stiff magnet]

😅

[odd wedge]

It's next week~

[stoic reef]

Oh wait you're right. The last 3 days have sort of blended together I thought it was still the 13th

[stoic reef]

Come back next week and we'll have that link for ya!

[stiff magnet]

ok, thanks

[stoic reef]

[verbal granite]

hello i want to install the game on another pc, is there any way to fasten the installation process like copy some game data to skip the resource download on my new pc?

[cosmic lion]

yes you can copy the files and use it on another pc, you only need to use the "locate game" option of the launcher and select the folder that has bh3.exe on it (by default C:\Program Files\Honkai Impact 3\Games)

[verbal granite]

is copy the entire game folder okay?

i want to fresh install the game using the client on the official website

and use some the game data from old pc to make installation fast, is this possible?

[cosmic lion]

yes, but if you want a fresh install the best is to download the game again, because if you didn't make a fresh install recently you probably will copying some files from old events

[verbal granite]

what is the step if i want to install the game from the client? what folder game data should copy?

[stoic reef]

if you want a fresh install but dont want to download more than you have to, just copy the streaming assets folder since most of that is the in-game download while the cg plays. dont forget to select the same download type (basic asset vs full asset install)

after the launcher is done with its update and says launch, then copy the streaming assets folder into it and that should save some time

[stoic reef]

though if you want to totally copy everything over without having to download anything at all and make it work fine. just copy the entire honkai impact folder to the same folder location in the new computer (for instance if you had it in D:\Games\Honkai Impact 3) then copy it to the same folder path and then also backup your mihoyo registry folder:

1. press Win + R and type regedit
2. in there go to \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and right click the honkai impact folder and click export.
3. them move the .reg file to your new computer and open it to copy your honkai settings and stuff over to the new computer too

[sinful hinge]

Did the part 2 update reset account progress?

Cause when i logged in i just saw my progress gone

Like everything

Characters,story and lvl

[stoic reef]

no it didnt do that. the only way its started over is if you logged in the wrong server or the wrong account. it has to be one of those two. did you reinstall the game since you last played or anything?

[sinful hinge]

Honkai impact 3rd decided to create a new account linked to my fb account and sent it to SEA server

My original account is EU

So is it possible to switch servers?

I wanna try to see if i will get my progress back when i switch to EU

[stoic reef]

yup, if your original account is on EU then thats where your account is, you just need to install the global version of the game and launch that and you'll be on your original account. are you on pc or mobile? and if on mobile are you on android or iOS?

probably the right account too, just if you have the SEA version of the game installed you cant access EU

[sinful hinge]

I usually play on pc bht i downloaded it on mobile and im android and when i logged in it was a different account from a different server

[sinful hinge]

I downloaded it on the google play store

[stoic reef]

yeah on mobile it uses your physical location to auto determine the version of game to download. your app probably says honkai impact 3 which is the SEA server version. you can have 1 in game account per server for each hoyoverse account, so your FB account can have 1 NA, EU and SEA account on it for instance.

to get the GLB version with NA and EU to select at the login screen just uninstall that and manually install the GLB android .apk from this pin #🔌technical-help message

as a side note to get the mobile version to update when 7.4 comes out you'll need to redownload the .apk from our pin when its released to manually update the game

[sinful hinge]

Ok

Thanks

[stoic reef]

np~

[chilly aspen]

If my email has an old account and if I linked it in my new twitter account does the email ingame acc will be replaced by the twitter account? does it work?

[stoic reef]

It won't get replaced, if you mean a different hoyoverse account when you say "new Twitter account" then no you can't merge two hoyoverse accounts, it just won't let you do that. If you mean a newly created account on Twitter then what would happen is your hoyoverse with the old account and your email linked to it would just also have your Twitter linked to it, so an additional option when logging in but nothing else would change.

If you have two hoyoverse accounts and you'd like your email address to be linked to your Twitter account then what you can do is create a new email to change the linked email on the old hoyoverse account and then since your regular email is not in use you can then link it to the Twitter hoyoverse account. But that would also change the email for any other games on the old hoyoverse account like genshin or hsr. But if you do want to change the email you do it at account.hoyoverse.com

Aight I gotta sleep, gl tech help channel

[cosmic lion]

TY for helping , i had a power outage yesterday
and I hope you can rest well

[stoic reef]

Oof that sucks, hope everything is ok but yeah I'll see you later

[chilly aspen]

thank you

[rough crater]

Please help me guys my download speed is stuck at 4.40 Kb/s

im downloading on PC global version

[cosmic lion]

you can try to download the file manually using a mirror, check this msg
or you can use a custom launcher if you want ( check this pin )

[visual shard]

can someone help me? i need to know how many gigabytes is hi3rd(all archives) on pc

[cosmic lion]

#🔌technical-help message

[visual shard]

Thank you

[sour sage]

hello is there a way I can change the voice over to CN during cutscenes? the usual dialogues are in CN but during cutscenes it changes to JP

[upper parcel]

The problem is that in the GLB client the CGs are only available in JP, you need to manually replace them with CN ones, there's a pin with them

And ofc that's not possible on iOS unless it's jailbroken

[sour sage]

its possible in pc i guess?

[upper parcel]

Yep

The pin describes how to do it as well

[sour sage]

its this one i presume?

[upper parcel]

Yep

[sour sage]

would there be a problem if I dont have all the CGs downloaded in the game itself?

[upper parcel]

Nah, shouldn't be

[eager oracle]

Welp... Can anyone explain?

[stoic reef]

usually graphical glitches like that are fixed by restarting your device. if that doesnt help then try running the red repair icon at the login screen to fix broken assets

[verbal granite]

hello so i just install the game into my new PC, and i already have copy data from streamingassets, so where can i paste this streamingassets data?

[stoic reef]

in the same place you copied it from, the games\bh3_data\streaming assets folder. did you copy the registry settings too? that'll save you from having to redownload as much and it'll keep your login settings and stuff

[verbal granite]

what is this registry settings?

also i didn't see bh3 data

should i start the launcher first to get update then close the launcher?

[stoic reef]

ah yes, you would need to open the launcher first to let it download the base game files first before moving the streaming assets folder over

and this message is what i sent you last time for the registry files, im not sure if you saw it or not though #🔌technical-help message

though if you do the thing in the registry files that i mentioned, the copying the entire honkai folder over then you wont need to download anything at all iirc

[verbal granite]

oh my sorry i didn't see that and i forget to copy registry things

iam okay with the little download maybe 5 to 10gb but not with download the entire 30gb

[stoic reef]

ah yeah the launcher download would be 16GB iirc for 7.3 so might want to try the copy the whole thing over that i mentioned. but its okie, i didnt at you or anything :3 but yeah if you copy the entire honkai folder over (launcher included) and replace your current honkai folder with it. as long as its in the same location and you copy your registry files over then you shouldnt have to download anything at all in theory

[pearl moth]

I'm having an issue with Collapse Launcher where the game sometimes "stutters" like swapping between a "loading screen" and "in-game screen" simultaneously in quick occurences (a miliseconds flashes).

Safe to say this is only happens for Collapse since it's 100% replicable every time, but never happens on default launcher

[stoic reef]

i'd report that in the collapse launcher discord, all the devs for it pay much closer attention in there

[pearl moth]

i see

[rough crater]

Do you know where I should put my custom launcher folder at?

[stoic reef]

it usually does not matter, collapse installs itself where it needs to and better launcher does not have need an installation folder, its just an exe file. i think my better launcher location is still in my downloads folder

[rough crater]

[verbal granite]

help

[stoic reef]

try downloading/installing one of these in case if your files are corrupted and then make sure to restart your computer afterwards #🔌technical-help message

[verbal granite]

online vs offline what is the difference?

[stoic reef]

online will download some files on its own when installing, offline is just the whole thing at once that you then run the installer.

you know how most programs have a "downloading" phase when you go to install it? thats what the online version of stuff is, offline version is the whole program in one package so you can for instance transfer it to a pc thats not connected to the internet and install it there so its the "offline" version

but they'll both end up being the same size and end result. just two different options

[silver urchin]

If you already have a Mihoyo Account with data on it for HI3, can you overwrite the data of that account with another account's data? I found my lost account from 2018 that is linked to Game Center and wanna know if its possible to overwrite my current HI3 Data on Hoyoverse acc with the game center data.

[thick python]

Can you try enable this in App Settings? and see if it helps with the stutter

Also in game settings menu, you can try enable "Boost Game Priority"

And make sure that you're using the latest Collapse Launcher version

nvm, try disable the Exclusive Fullscreen if you enabled it

[cosmic lion]

unfortunately you cant delete a hi3 account from HYV, the only option is to create a new HYV account to link that account (you can read more about the link process on this pin msg)
still, unless you have something that you cant get anymore (Evangelion Event) you probably are better with just a new account

[odd wedge]

sigh
deletes paragraph

[cosmic lion]

[cosmic lion]

[thick python]

Huggies

[marble sphinx]

Hello, I have a problem.

If I wanna login into the game on a new device (mobile), it sends me a security code to my email address for verification - but the email never arrives. I already checked the spam folder and I tried it on several days multiple times. There has never been any email.
If I try to login on another PC, I'm getting at least the option to verify with my phone number instead and that works. But on mobile, I don't get that offer. It always only sends to my email address which doesn't work.

And yes, I still have access to that email address that is connected to my hoyoverse account. I checked the spam folder- not a single code arrived.

Is there anyone who knows what to do in this case?

[smoky light]

I have a mobile account on honkai impact 3 but I want to play on pc, honkai impact 3rd, so how do I get my account there ?

[cosmic lion]

Did you click the send button to get the email? If after that you still don't get the code you only option is to talk to CS #how-to-contact-cs

[cosmic lion]

Just download the game on PC and login with your HYV account.

• DO NOT download the steam ver. that one don't use HYV to login. the Official Launcher/Epic Games Store/GooglePlay PC use HYV to login
• You can find the links of the official launcher in this pin #🔌technical-help message
• Remember to download the correct client for the server where you play #🔌technical-help message
• If you use Google Accounts to login, you need to link a email
  (In-game go to "user center" or on account.hoyoverse via browser)

[marble sphinx]

Yes and I even tried to resend the code after the cooldown
I guess I have to contact CS then. Thank you

[smoky light]

I downloaded from the official website, and I logged in using the same email and the user ID's are the same but the in game ones aren't and on pc it gives me an entirely new account

[cosmic lion]

Did you check that you login on the correct server? You role say you play on NA, on the GLB client you can change the server on the login screen at the top-right side of the screen

And remember that HYV UID is not the same as the game UID

[smoky light]

on mobile there isn't an option for switching servers

[cosmic lion]

The game on mobile is Honkai impact "3" Not "3rd" right? If that is the case then you play on SEA server not GLB

[smoky light]

so how do i play that on pc ?

[cosmic lion]

Download the SEA client

[smoky light]

okay thank you

[cosmic lion]

You can check the same pin I shared before for the link

[silver urchin]

I emailed Mihoyo. My old account is linked to a hoyoverse account already but I lost the account information so hopefully I can get it back

[cosmic lion]

GL, they will help you with that but can take some time so just be patient

[stoic reef]

I've done that so many times

I'm sorry tho, rip the lost time. But it's good to see you

@cosmic lion @gilded birch @thick python

[cosmic lion]

[gilded birch]

[young wigeon]

.

Why i cant not enter the game

[stoic reef]

First thing to try is restarting your device entirely and if it has a quick start or anything like that make sure to fully shut it down and then turn it back on. If honkai has never worked on that phone then what model of phone is it?

[young wigeon]

Android

The model ITS poco from Indonesian

[stoic reef]

There's a lot of Poco models, I'd need the specific one tbh like Poco gt4 or whatever it is But I'm guessing it never has opened on that phone?

[young wigeon]

I forget what poco models i am bruh

Btw ITS work

Thanks you so much

[stoic reef]

ah nice! and its okie t hen dont worry about the model. i was just thinkking the phone might be below the minimum requirements if it never worked but its all good :3

[young wigeon]

Ok 🙂

[midnight bronze]

anyone can help me?

[upper parcel]

The only reliable way is to completely reinstall the game unfortunately

[midnight bronze]

sadge but okay thanks

[valid hamlet]

press to exit

[stoic reef]

pressing the button on that screen just closes the game and it comes back when they reopen the game

[thick python]

Huggies

[stoic reef]

good to see ya

[thick python]

Happy to see you guys are doing well

[stoic reef]

mhmm we're holding down the fort :3

[silver urchin]

when i download the game it just kinda doesnt work after it hits 100 percent it kinda resets and i need to download it again

[cosmic lion]

Sound like your download is getting corrupted
you can try to download the file manually using a mirror ( check this msg )
or you can use a custom launcher if you want ( check this pin )

[silver urchin]

its a note thingy

now

[cosmic lion]

Can you show what are you getting, we can't help you without knowing what is the issue

[silver urchin]

lemme try