🔌technical-help

[stoic reef]

#👶beginner-help

that question can get answered in there, this channels for game crashing, login issues, stuff like that

[gilded birch]

it’s still down i guess #hi3-twitter-feed message twitter login unreliable

[odd wedge]

https://fxtwitter.com/HonkaiImpact3rd/status/1770290947336888655

[stoic reef]

slothy~

[burnt mural]

hhh

i tried logging in w my hoyoverse accnt but it keeps thinking im trying to create a new account

bro im sure i ddint only hav my twt linked

[stoic reef]

then yeah thats a different hoyoverse account, unless you're on the wrong server it wont try to make a new account otherwise

1 game account per server for a hoyoverse account basically

[burnt mural]

WAT

???

wait no i have one for genshin and one for hi

[stoic reef]

sorry, i meant in the context of honkai impact 3

not the other games

[burnt mural]

ohhh

wat thee fart

[stoic reef]

so like you have a hoyoverse account thats [e-mail] and on that account you can have 1 NA game account, 1 EU game account, 1 SEA game account and so on in honkai impact 3.

so the fact it tried to start over means that

1. either the game is set to EU or something and you only have an NA account or the more likely answer is
2. your game is not on that hoyoverse account so might just be your twitter login

[burnt mural]

hnn let me go check

[stoic reef]

your best bet unless you want a bunch of alt accounts you'll never use and burn through their starter missions while you're not playing them is to just wait until the twitter login gets fixed and then once you're in the game try going to your profile > account > user center and then add a different email to it or something

[burnt mural]

i know i dont only have my twt linked tho cz ive had my accnt for years and i signed up with my main email😭

well whatev ill wait for stupid twt login to get fixed then check again

[stoic reef]

mhmm please do, a lot of people link things to an alt email or a student/work email and then forget about it when using a different login and assume its their main email

[dusk timber]

Chat help plz

I input my account name and password well but why does this pop up

[stoic reef]

Usually that just means there's been too many login tries from your network, you can try a VPN or contacting customer support if that doesn't help

#how-to-contact-cs

[steady coral]

i downloaded the game and this happened, do i need to redownload?

[stoic reef]

is this on your H drive?

[steady coral]

yes

idk why but it doesnt show it here

[stoic reef]

is this on your one drive? thats what is selected on the left side

[steady coral]

no its not on the onedrive

this happens too but my internet is prefectly fine

[stoic reef]

just installing from the beginning right? not updating from 7.2?

[steady coral]

yes

[stoic reef]

i gotcha, that error is usually a corrupted download file issue, try manually downloading with these steps

!faq mandown

[grizzled rampart]

HI3 v7.3 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.3.0_7cf0cdeb82dd_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MediaFire

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MediaFire

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[steady coral]

oh so i need to redownload..

[stoic reef]

mhmm sadly, i recommend mirror 2 or 3 since the launcher uses the hoyoverse link

[steady coral]

alr

[stoic reef]

you can also alternatively try one of the custom launchers in the 3rd pin, they handle downloading the game much much better than the official one

[steady coral]

o alr

ty for the help

[stoic reef]

np~

[steady coral]

just a question why does it need 3x the file space to download safely instead of 2x

also can i switch to the official launcher after downloading or no

[stoic reef]

3 times? its probably reserving the full game size since hi3 has an in game download when you open the game so 16 GB + another 16GB for unpacking the file while the file still exists + the rest of the game size

!faq gamesize

[grizzled rampart]

v7.3 approx. install size

• Mobile

basic assets ~ 22 GB
full assets ~ 30 GB

• PC

basic assets ~ 30 GB
full assets ~ 38 GB
(Event files that come out after are not counted here)

[stoic reef]

but yeah you can switch to the official launcher after downloading, as long as its pointing to the same folder that bh3.exe is in (the honkai impact 3rd\games folder)

[steady coral]

alr ty

[steady coral]

it asked for 48gb instead of 32/38gb

[stoic reef]

mhmm that makes sense, the file opens to around 18GB unpacked i think so 16 + 18 + 14 for the approx in game installation, it should go back down to having the proper size once its fully installed

[steady coral]

ah okay

[lunar gust]

Ai skin finally fixed

[sacred sparrow]

my game suddenly started to run at like 2-3 fps since yesterday, not sure what happened

in the menus it seems to be fine, but whenever it has to render anything 3d it immediately turns into a powerpoint presentation

I think the trigger is alt tabbing out of the game/focusing on another tab at launch

[lost venture]

Had this thing sometimes happen to me on my laptop tried rebooting? It usually fixes it

Check you settings as well if it somehow went to very High render accuracy

[sacred sparrow]

I brought down my resolution from 4k to 2k (I was running the game 2k fullscreen) and this seems to have fixed it

I guess HI3 is just another one of those games which doesn't appreciate it when I run it at a lower resolution than what I have set in windows

[lost venture]

It works fine though for windowed no idea on fullscreen but I do notice ahittier quality cause pixels are more spread out

It's not well optimized as well making basically a 4090 bend to 30 on the new story or something

Most ppl get 10 fps on a very infamous area on it or less

[sacred sparrow]

only place where my laptop is actually struggling is in oxia

I can only manage around 40 FPS

well I'm just glad I managed to fix the issue, tho not exactly in the most ideal way because now I have to change the resolution in windows every time I want to play

[lost venture]

Just do it manually in game there's a way then play windowed mode

Unless ur that type of player who wants their full screen immersion

[sacred sparrow]

windowed is pretty jarring

plus yesterday I tried changing it to windowed 2k and the game was still dying

[lost venture]

Could try contacting CS about this to see if they can find a fix for this but yeah

[slender nebula]

Maybe it's nothing but malwarebytes and virustotal marked mhyprotect.sys as suspicious, I quarantined it and repaired the game, I didn't download a new file but the game still works just fine

[wide ember]

where I can start the Armada admiral impeachment? i not find where start it..

[cosmic lion]

The process activation is automatic, once the leader don't play for some time (iirc like 1 week), after that the others can decide to proceed or not with the process, if many vote yes, a "countdown" start before selecting the new admiral.
if the admiral comeback before that time passes the process is cancelled

[cosmic lion]

The game doesn't use that anticheat anymore, now uses ACE... So you should be fine without that file afaik
Could be that the launcher still generate one temp file in the install process

[wide ember]

really? then thats why i not find the way to start it even after searching many times, thanks

[oblique glacier]

Anyone have an idea what this CG is? it sais 24-13 but 24-13 does not unlock it. I am not skiping CGs and this still does not add...

[gilded birch]

it should be this:

[oblique glacier]

Yeah I got that but why does it not add for me ... im redoing it reading every line ... In starting to get annoyed of the Puppet telling me shes from Arc city ...

[gilded birch]

it could be because the game desynced with the server(?)
you could try restarting the game and/or clearing the game's cache #🔌technical-help message

[oblique glacier]

Paying 10 stamina every time takes it toll.I deleted the CGs related to chapter 23-25 and downloaded again but now im out of stamina... Still if anyone has ideas how im open to suggestions on how to obtain it.

[cosmic lion]

The only ways to get the CG is by see them while you play the story... If you saw the CG but still is locked there, you have to contact CS and tell them about it #how-to-contact-cs

And just in case, iirc that cg is right at the end of the stage, don't skip the text to fast on the end dialogue, because you can skip to the end of the stage instead of loading the cg

[cosmic lion]

[oblique glacier]

I set the auto text for the entire scene. However the stage just ends no CG is triggered. Bot as i said i ran it 6 times and wasted all my leftover stamina for the day.

What i am am thinking is that the file is damaged... but that would require knowing what file it is... Still i have to wait till tomorrow to try again

[cosmic lion]

yeah could be that the file is corrupted/missing. i don't remember exactly the CG "number" on that chapter but the file should be "4.8Mainline_CG[XX]_..." (probably is going to be CG06 but im not sure) , if you are on PC/Android you could delete that file, just in case run a repair, and after the game redownload the file, try again

[gilded birch]

[gilded birch]

it's 4.8MainLine_CG06_35FFACA04272188A

[burnt mural]

HELONE

WATS RUHS MEAN I ACCIDNELT CLCIKED IT

how do i get rid of the request??

oh wiat omg

i ddint see the next button NVM

awkotaco

[jade oyster]

Hsr keeps on logging me out when I launch the game, and almost every time I try to login it says I’ve done too many attempts

[stoic reef]

check out this pin #🔌technical-help message

no idea if its the same as hi3 but you might can try a VPN, past that no idea what it could be

[jade oyster]

Oh

[ancient locust]

so today i reinstalled hi3rd
wanted to get back into the game
and i already softlocked myself
i leveled the skill before ai-chan could do the tutorial

and if i leave the screen it just forces me back

[stoic reef]

try restarting your device, that fixes it most of the time

[ancient locust]

aight

[stoic reef]

but yes, in general the tutorial doesnt expect a speedrunner to do it so it can sometimes lock up

restarting almost always helps

[ancient locust]

yeah lmao
my old account i remember being halfway through elysian realm story wise

but i wanted a fresh account cuz i know alot of shit has changed over the years

[stoic reef]

mhmm if you care about doing well in the weekly arena etc in the end game, restarting would be good if its been a long time, or at least it would put your account in a more competetive state

[ancient locust]

Yeah

My account is very outdated ig

Also wtf

It won't let me in the game

Bro 💀

I'll restart 1 more time

And this time go through steam instead of desktop

[stoic reef]

wait dont go through steam

it wont be the same account

steam cant use hoyoverse login

[ancient locust]

I initially installed it through steam dw

[stoic reef]

oh ok then yeah, if it doesnt work please let me know what the error message is

[ancient locust]

My old account was the hoyoverse one actually lol

[stoic reef]

ah gotcha

[ancient locust]

It's doing the same thing again

Dammit man

[stoic reef]

whats the error message?

[ancient locust]

There's no error message

When I follow to the screen where I upgrade it just ends
But when I try and leave it restarts the tutorial

[stoic reef]

oh i thought you were unable to login, thats the last issue you said it had lol

but is it still this screen?

[ancient locust]

Yeah
Once I click it the screen darkens as if to tell me what to do
But then it immediately goes away

With no pop up

[stoic reef]

did you try tapping on this?

[ancient locust]

Cuz as you can see
I already have the skill upgraded

Here's a better view

[stoic reef]

mhmm, but the tutorial is asking you to tap on it to view the sub-skills, i think its wanting you to tap on the skill to see what all it does

[ancient locust]

I should've probably recorded it from the start but here lmao

[stoic reef]

ah i gotcha, try clearing out the game cache and if that doesnt help then the game is truely bugged, contact customer support #how-to-contact-cs

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[ancient locust]

Bet

I'll follow up in a sec

[stoic reef]

oh one other thing that you can keep in mind, if it still doesnt work and you dont wanna wait on customer support, you can use the offiical client with your hoyoverse account but if you change the server to europe then it'll start a new account on the EU server but you can use the same email to login with. ping doesnt matter in this game so being on EU would only affect abyss opening times and stuff

[ancient locust]

Ah ok

Yeah deleted the cache didn't work

[stoic reef]

if you have the time then still please let customer suport know so they can work on fixing the bug

[dawn crow]

I'm stuck on this screen with no internet issues at all
is there anything I can do other than reinstalling the entire game

[stoic reef]

infinite elevator is a connection issue, even though your internet is fine your ISP is misrouting your connection to honkai servers basically and its not connecting right. try the stuff in this pin (if your own VPN or protonVPN doesnt work, you can also try WARP VPN, its free and good) #🔌technical-help message

this is just a temporary workaround until your ISP gets their act together, it usually goes away on its own within 1 day to a week or so but in the meantime try the stuff in the pin to reroute your connection and get to honkai servers

[dawn crow]

might have found a faster fix or could just be coincidence but I tried relaunching the game quite a few times before doing this
deleting hi3 registry and redownloading the ~3gb worth of files fixed it without needing to restart pc

[stoic reef]

ah nice! it was probably coincidence or just relaunching the game got it to connect properly

[wraith viper]

uhhh

[dusk timber]

Great, theres 2.

[swift pilot]

I didnt do the link and lost time i played was july of 2022 if im correct when they made the new link account login

[magic pike]

If i delete my salted account, will it affect my main?

[worldly cipher]

Nope

Unless your salted acc is your main

Do note that if you delete that account other Hoyoverse games link into it will also be deleted too

[stoic reef]

Try the guides in this pin and let us know if there's any error messages that the guides don't cover, you should be able to get your account back ok #🔌technical-help message

[tropic lark]

Does anyone know what's up with my bridge background, why is it so low res and also not animated? Max graphics preset. Also, default bridge is the only scuffed one

[stoic reef]

are both of those not animated or just the default hyperion bridge in the first photo

[tropic lark]

only the default isn't animated, second screen is to show that other bridges are fine

[stoic reef]

Ah I gotcha, so the default bridge theme isn't animated other than the clouds sometimes if you have it set to reflect real time weather in the settings on mobile iirc, it is very old and was made long before the other bridges or them so it's also lower resolution then the others

The reason the stars and stuff are so blurry on yours is because the camera isn't focusing on it so they get really blurry sometimes

[upper parcel]

Wdym exactly by camera not focusing

[stoic reef]

Like not in a "it's not looking at it" so it's unfocused but more of it's in the background. I've noticed it will do that more often if there's clouds but less if there's not so I think it's just blurring background things like the stars for instance if there's more foreground stuff on that bridge (I keep that bridge on for nostalgia a lot)

[upper parcel]

Cuz I don't think I've ever seen them that kind of blurry (I'm on mobile too)

[tropic lark]

nah i swear it wasn't looking that bad before, here's an example of actual blurriness, it looks just fine

and it was animated too, the only thing i'm not sure about is when it started to be scuffed

[upper parcel]

I feel like a texture asset could be missing or smth, did you try to repair the game?

[stoic reef]

Hmmm maybe I'm just misremembering or mines been doing this for forever, but also a quick question, since the metal doesn't move or anything are you referring to the clouds being the animated part?

[tropic lark]

just did, didn't help sadge

[tropic lark]

clouds, stars aren't animated yes, the crew is animated

basically everything outside the cockpit is badge

[stoic reef]

i gotcha, while i double check some things on my end you can try at the red repair icon on the login screen deleting your assets and redownloading it, can also try reinstalling the game but thats about all there is to fix janky assets like that.

also assuming your graphics drivers are up to date, can also try turning rendering accuracy to high since very high can sometimes bug out

ah yeah i just checked and was misremembering, try the stuff i just mentioned with deleting the assets or reinstalling and that should fix it, cant hurt to double check your graphics drivers too

[tropic lark]

that's a pain, was hoping there's a non-destructive solution, sadly "check assets" option in that red repair button didn't work so i'm reinstalling all assets now thanks for the help

[stoic reef]

sorry about that, with assets being lower res than they should be or not animated its always either a driver issue or an asset file issue and since we dont have the source code or anything i cant tell you which specific file is the default bridge asset one

[tropic lark]

lmao 35gb of assets reinstalled for nothing 💀 should've straight up reinstalled the game

[stoic reef]

do you know when your graphics drivers were last updated? oh and did you try lowering the graphics to high to see if that made any changes? (yes i know max is better but theres been some cases of max graphics settings bugging things out)

some semi recent drivers have been causing issues with nvidia. actually if you can, sending these screenshots would help a lot too

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[shadow moon]

help i cannot download the game and why is it version 4.8?

[stoic reef]

thats a connection issue, its not downloading the 7.3 background which is why it says 4.8 which is the default background when that launcher was released you can either try the stuff in this pin #🔌technical-help message (can also try WARP VPN if your own or protonVPN doesnt work)

or you can try one of the custom launchers found in this pin #🔌technical-help message they should update ok

[shadow moon]

thx i manage to download the game now

[stoic reef]

nice!

[static saffron]

help, I reset my router, have a ton of storage, and restarted my pc and this error still showed up. Same error appeared when i booted it on a different device.

[upper parcel]

Try all stuff from here
#🔌technical-help message

It's a connection issue

(not necessarily on your end)

[tropic lark]

Tried every graphics preset
Drivers were updated 11 hours ago
specs (don't have the render tab):

[coral wave]

does anyone know why my controller wont connect to Honkai

[lunar gust]

what controller is it

[daring heron]

Does hi3 on phone supports controllers

[gilded birch]

iOS yes, Android no

[daring heron]

all 3 mhy games android is not supported?

[gilded birch]

yes

[daring heron]

[stoic reef]

yeah everything checks out, i'd contact customer support #how-to-contact-cs since what you've done should have fixed it already so im not sure what it could be

[tropic lark]

[remote belfry]

Excuse me, does anyone know how to repair this?

🙏

[stoic reef]

for that thats a connection issue usually, first try restarting your computer and see if it happens again, if it does then do the stuff in this pin (if your own VPN or ProtonVPN doesnt work then try WARP VPN) #🔌technical-help message

[willow nymph]

i open the game, this empty window appears and the game closes

what should i do

[stoic reef]

so for that error, the only solution is to reinstall the game, though please also let customer support know so they can work on fixing that #how-to-contact-cs

[willow nymph]

ty

[minor vessel]

I need to free up some Space. So which of these resources, that i need to delete?

[stoic reef]

it depends on what you want, if you've totally finished the story then you can delete all of those, those are chapter specific resources

if you're part way through the story, then just delete the chapter bundles that you dont need anymore

[worldly cipher]

Oh speaking of that if I delete some chapter resource it won't affect the expedition right?

[stoic reef]

not that im aware of but i havent tested that

[remote belfry]

Okay, I have a problem with my account

I tried to enter the game using my second account,

However, the moment I enter the game, that account revert to Level 1, meaning all of my progress had been reset.

When I tried to use my Twitter account (which I use as first account), it also the same.

How can I get back to my account and restore the progress? 🙏

[stoic reef]

so the progress isnt gone or reset, the only way this can happen is if you're logging in on the wrong account or the wrong server. In hoyolab can you check the honkai battle chronicles and see if you can find your second account?

[remote belfry]

wrong server

[stoic reef]

mhmm, like your game account being on EU and you're logging into SEA with it or something like that

thats one of the ways this can happen

[remote belfry]

I'm sure mine been SEA all along

[stoic reef]

can you check your honkai battle chronicles in hoyolab? if you can find your account it'll show what server its on (you can change the servers to see if theres a character on it at the top)

[remote belfry]

Look like I did enter the wrong server 💀 🙏

[stoic reef]

at least you know what server its on now! just gotta log into that server and your account will be there

[remote belfry]

I ENTERED THE GLOBAL ONE, GYAHAHAHAHAHAH 💀 💀 💀

[stoic reef]

ah yeah that'll do it

[summer epoch]

is this a bug? i just recently picked mei on the box from the log in and unlocked her on elysia realm today but then i noticed one staged was finished without me doing it

[willow falcon]

Perhaps a Trial battlesuit was available at that time

[summer epoch]

i thought trial battle suits cant be used on elysia realm

[willow falcon]

I don't remember what was available when ER was released.

Perhaps it was even according to the story

[gloomy cosmos]

My guess is a shallow clear for the story

[lament violet]

Where do you find the sea client

[upper parcel]

PC or mobile

[lament violet]

Pc

[upper parcel]

https://honkaiimpact3.hoyoverse.com/asia/en-us/home

[wild widget]

If i have an europe account on the pc ver can i somehow use that account on mobile via vpn

Like if i use vpn to download the app from an europe country would i be able to play that acc

[gilded birch]

No need to use a VPN at all - if you’re already in North America and ur App Store or Google Play is set to a NA country (assumed from your discord role), you can just change your server to Europe at the login screen

if you’re in SEA,
Android: #🔌technical-help message
iOS: Create a new Apple ID with its region set to a NA/EU country, use that account on the App Store, then download Honkai Impact 3rd

[lavish jewel]

does anyone know how to turn off bloom? Like the lighting bc it really bothers me and idk wich one of the video settings turns off bloom

[gilded birch]

turn "Post FX Quality" in settings to Close

[lavish jewel]

it worked thanks

[sleek belfry]

Hi guys, I have a question for the people who plays in PC. With this update they brought you can adjust the resolution of the game and turn it to window mode?

[stoic reef]

Windowed mode has always been available, but if you want to change the fullscreen resolution you'll manually have to edit the graphics settings with these steps #🔌technical-help message

[stoic reef]

yup its settings > assist > uncheck show tips

too slow

[rancid fable]

Bro why am I stuck in forgotten city 1 in deep sequence, elysia is not showing up

[stoic reef]

first try restarting your computer, fully off and on again. that fixes that kind of issue a lot of times

[thin flame]

help

[stoic reef]

looks like your download got corrupted, usually due to a connection issue, you can either try using one of the custom launchers in this pin because they download the game much better (#🔌technical-help message)

or try manually downloading with the steps below

!faq mandown

[grizzled rampart]

HI3 v7.3 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.3.0_7cf0cdeb82dd_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MediaFire

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MediaFire

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[thin flame]

thank you

[stoic reef]

np~

[odd wedge]

Has anyone extracted the file since we enlarged the text?

[stoic reef]

not yet

[rancid fable]

It worked, thank youu

[lost venture]

it will be funny if they did in which case might need even bigger larger text

[gilded birch]

200px text

[wispy kernel]

hello. im quite a hard time trying to log in to my account? i used to play in mobile and now im trying to play in pc but i cant seem to find my account even though i used the same way i used to log in before? (i need a skip tut soon) im already in the right server but nothing really works.

[worldly cipher]

Damn I need to also use this

Thanks cac

[frosty holly]

are you using the steam or epicgames version? if so, you can't log into any account except your steam/epic account

[wispy kernel]

well, no im using facebook at mobile but it doesnt work it creates a whole new account

cant reinstall hi3 since its incompatible in my mobile device after the update

[frosty holly]

oh that's a problem. the normal solution would be to link a new email to the existing account

i had that problem happen when transferring to pc when i used to log in with google

[wispy kernel]

and how do i do that?

[frosty holly]

normally you would need to do it in game. i would just wait for someone smarter than me to answer

you might be able to get in from the web

[cosmic lion]

when was the last time you played the game?

[wispy kernel]

alright. hope it doesnt take too long though

[wispy kernel]

dont even remember

months ago maybe?

or a year

i quit after i finished kiana's journey stuff

where she goes flying to the moon

[cosmic lion]

that is not 100% correct, only on steam and huawei store you cant use HYV accounts
on Epic you can use them

[cosmic lion]

okay, and you are using the official launcher now, right? [HoYoVerse Website]

[frosty holly]

yeah my original comment said just steam, but then i remember that there was another and guessed wrong

hoyo's databases must be a huge mess

[wispy kernel]

Yes i downloaded the app on the website SEA

[frosty holly]

as a programmer that's worked mostly with relatively tame databases, I can't imagine what hoyo's must be like

but then again I don't work with databases often

[cosmic lion]

okay pls follow the steps here and check that your account is in the HYV you think it is #🔌technical-help message

and then tell me if you see you HI3 account

[lone willow]

anyone having the issue of not able to launch game after pressing the start game via launcher ?
Previously I had it back like last year, today I was still playing it 4 hours ago and now the game can't start
Didn't made any changes at all, this is weird

[cosmic lion]

Can you check if you can start the game using bh3.exe directly (default path is C:\Program Files\Honkai Impact...\Games )

[worldly cipher]

That and sometimes it's an ISP issue

[lone willow]

Tried, but nope, game is not starting either.
I have uninstalled the entire game and redled it and still not working.
The other hyv games are fine, managed to launch hsr and genshin with no issue

[worldly cipher]

Oh even the exe on the main folder

Try running it on windowed mode?

Shift + Enter

[lone willow]

Mine is on windowed mode forever haha >.<

[worldly cipher]

@cosmic lion is it Shift + Enter or Alt + Enter?

[lone willow]

maybe i should go sleep and wake up later to see if it still works =0

[worldly cipher]

You could try restarting your pc and see if it would work or going to the main folder of the exe again and run it as admin

[cosmic lion]

Could be that the cache is corrupted... Try the steps here #🔌technical-help message
And just in case run a repair or the game on the launcher too

[cosmic lion]

Shift, alt enter is for when you are in-game but doesn't work afaik... Idk if is back on the last update

[lone willow]

Ran a repair, says all is fine, went to registry editor and I don't have hi3 registry there lol

restarting, cya in another minute

[worldly cipher]

Tried checking the locallow folder?

You can try to proceed on deleting that and restart your pc and see what's the difference

If you're still finding trouble you can contact CS #how-to-contact-cs about your problem

[lone willow]

deleted that too locallow folder and restarted
still the same, i see a circle processing icon for a short while after pressing the launch button but not starting
weird problems always occur late nights

[cosmic lion]

Wdym with processing icon, you mean the mouse one or a in-game one?

[lone willow]

mouse

[cosmic lion]

Okay like hero said you should contact CS #how-to-contact-cs
still you can try something some users try before
That is literally spamming opening the game exe (bh3.exe) and the game open for them
We don't know what could be causing it, and if they got a answer from CS, because ( at least me) didn't see someone come back here to tell if they got an answer with a solution

[lone willow]

time to test

[lone willow]

what is this shit . . . it worked, when i spammed the bh3 icon >.<

[cosmic lion]

Nice ... Still go and contact CS and see if they have a solution, you shouldn't be spamming the icon to play

But at least while you get an answer you can play the game

[lone willow]

Yes, better go raise a ticket to let them know of this weird bug, thanks for the help too@worldly cipher

[cosmic lion]

if you get an answer and work for you, its going to be appreciated if you tell us

Omg discord mobile is working worse each day

[cosmic lion]

same to everyone that see this... ~~Discord is not letting me @ ~~

[worldly cipher]

Discord on Pc >>>>>> Discord on mobile

[lone willow]

okay, email sent. Let's hope I get an answer.
Thanks for the time spent on assisting, have a great week ahead =0

[cosmic lion]

I know, but I'm not in my home right now

[subtle pulsar]

why i can’t register? im using my own wifi tho???

[lament valve]

how do I make the login screen not display my email as ***@gmail.com and instead display my username

I login on two devices, one of them shows the email the other shows the username

I've tried logging out and logging in with the username instead of email but it still shows email

[subtle pulsar]

help i still cant register

how am i supposed to play?

no matter what email i used, temp email, 3rd party mail, my own mail, new created email, all of them wont work

i tried to look up this problem and tried everything, change my wifi

use incognito

even change dns

nothing work

[polar torrent]

This thing still loading i try to my recover google play game acc

[cosmic lion]

it could be a connection issue, check if the stuff here can help you #🔌technical-help message
and just in case when was the last time you played the game?

[polar torrent]

Probably 2022

[cosmic lion]

you could just be unlucking and getting a "banned" routing(?, if you still have the issue, you could try to use a vpn like the one on the link i share on the msg above or you can use WARP too...
other thing, you can clear the cache of your browser and try again
or if you are just creating a new account you can try doing it on the website of account.hoyoverse and then login in-game

[cosmic lion]

do you remember linking your account? because, just in case, the "account retrieval" option is just to link a miHoYo account to a HoYoverse one
if your account is already linked/was created using a HYV account, that option its not going to work for you

[subtle pulsar]

what is banned routing?

[cosmic lion]

in short to get to the main server, you need to pass for "other servers", the problem is that if you or another user are creating multiple account (like for rerolling) they do like a soft-ban of the connection so its going to be unable to create new account for some time... [is not exactly that but close enough to be understandable]

so if that is the case you only option are wait or manually force another routing

[subtle pulsar]

will vpn help?

[cosmic lion]

you can try, for most users that "fix" the problem.
but if you want try the other steps i said, if those don't work then yeah you will need to try with a VPN

[subtle pulsar]

vpn also not working, i got the same msg, does hoyo game wont let reroll?

[cosmic lion]

and did you already try the other stuff? clear your browser cache/create an account on the website

[subtle pulsar]

i tried the web

as for clear cache, idk how to do it using iphone

[cosmic lion]

afaik the only option there is just clearing the history, you don't have other devices?
but sound like is your ISP giving you the issue, if you can try another network do that, if not then contact CS and see if they can help you #how-to-contact-cs

[subtle pulsar]

i do have a laptop, but its in my office, at my work

if i change my device will it help?

[cosmic lion]

it depend of what is causing you the issue, if you still have the issue on the same network then yeah is your connection causing the problem
if not then is the device/browser... but like i said before that is a "temp ban" so should be fix in some hrs-days

so you should contact CS and see if they give you an answer soon... in some rare cases is an issue on their end (but tbh when that happen you will see many users here)

[lapis totem]

I'm got banned 15 years old

[stoic reef]

If you got banned there's nothing we can do about that, we're just captains like you

[stoic reef]

[cosmic lion]

[silver urchin]

Guys pls help I keep getting an error saying failed to download data files even tho I have allot of space is it just my WiFi?

Like it would keep downloaded and redownloading and then tells me failed to download data files check app permissions and available storage

[stoic reef]

if you click check details and its a 1003x error then yes its a connection issue

to fix that try the stuff in this pin (if your own VPN or protonVPN have issues you can use WARP vpn too) #🔌technical-help message

and if you're on mobile data then restarting your phone is like restarting the router for mobile data

[wispy kernel]

hi, sorry for the late reply. was in school since its exam day and yes i found it but its only through google and not actually facebook. i cant seem to log in to google??

[covert kestrel]

Anyone know how I can get my arcade stick to work on honkai impact? I have a Razer Panthera

[stoic reef]

in game google login is only availble on android phones, you can however go to account.hoyoverse.com in a web browser and login with your google account there and then in the account security settings you can link an email to use in game

[stoic reef]

the game uses xinput so you will need some sofftware like a controller wrapper to send the arcade stick to xinput for the game to have a chance at detecting it

[wispy kernel]

a different email?

[stoic reef]

any email thats not currently being used by a hoyoverse account. if the email address of your google account is already being used by a different hoyoverse account you'll need to use a different one

since two accounts cant share the same login email and all that

[hoary ember]

Does the Part 1 of the game just have low textures for a 2k monitor? Or is there a problem with my settings?

[worldly cipher]

Oh the 2nd open world

Since that event is old then yes it has low textures that hasn't been updated since less captains are playing on that right now

[gilded birch]

the schicksal hq open world was released in 2018, so they probably didn’t keep in mind having resolutions of textures fit for a 2k display at that time

[hoary ember]

Fair enough. The various resolutions across the game just make my brain hurt a little bit, nbd haha tho.

[harsh wyvern]

Hii I just received an email in-game that I won a community prize, but when I click the link I'm stuck on a now loading screen and nothing happens

anyone knows a fix

[gilded birch]

could be a connection issue: #🔌technical-help message see this for potential fixes

cloudflare WARP/1.1.1.1 is a good VPN alternative too

[harsh wyvern]

thanks!!

[harsh wyvern]

tried with vpn, still nothing should I contact support directly atp?

[cosmic lion]

yeah you can contact cs... but before... the issue that you have is that you are stuck on the "...now loading" screen? you don't get a blank screen after?
because could be that the game is having issues opening the browser and a restart of the game/device can solve that most of the time

@gilded birch@stoic reef

[harsh wyvern]

nope just the now loading text at the bottom with the same old background and then nothing else tried both on phone and computer but nothing

[cosmic lion]

okay check if you can enter to "merch prize" on the ai-phone, when you win a physical prize in there is where you can see the forms, if you have the same issue there, then contact cs, you can do it in game or via email #how-to-contact-cs

[harsh wyvern]

I already checked there but only the second artbook appears. The prize I won is an amazon coupon so makes sense it wouldn't be in the physical merch section. Will contact support then Thank you for being so considerate!!

[gilded birch]

[tranquil heron]

Is there any way to fix the bug where the screen spins like crazy whenever you load a new floor in abyss or finish a fight in the story etc? It's so annoying and I'm starting to reach a point where having your camera spin uncontrollably every time you enter a new floor in abyss makes it a lot harder because I lose HP because I get hit all the time from it before I can orient myself -_-

[stoic reef]

you can try turning the camera lock to free in the settings, iirc the issue is the auto lock camera bugging out on which enemy to lock to and freaks out. if its already set to free though then contact CS to report it and see if they know of anything else #how-to-contact-cs

[tranquil heron]

Really? I've never used that feature though...

I will look into it and try, thanks

[stoic reef]

np :3 its in settings > assist iirc (not at my computer to check) but yup the auto cameras been doing that to a few people so i hope thats what it is

[tranquil heron]

Hmm, there were only a bunch of sensitivity settings (all at 50%) and these there

[stoic reef]

lemme see if i can find it for you real quick

[stoic reef]

ah found it, its in more

[tranquil heron]

XD that killed the images in the game...

[stoic reef]

i gotta go but might need to try restarting yoru device to fix that, idk why changing the camera lock broke things but hopefully a device restart will help

[tranquil heron]

yep, restarting worked ^^ I hope this will fix the original issue >_< thanks

[gilded birch]

no need for help, but hi3 is coming to mac next ver: https://b23.tv/JNxcPHa

prepare for mac users coming here for help in a month

[stoic reef]

oh nice!

~~i've never touched a mac in my life ~~

[stoic reef]

[gilded birch]

[gilded birch]

i had, but never owned one ||too expensive lmao||

[stoic reef]

me either, both cuz of price and i dont wanna have to buy into the software family and all that

[ruby pecan]

Is there a way to make honkai impact on mobile use keyboard and mouse input?

[stoic reef]

unfortunately not, the only way you could get the mobile version to use keyboard and mouse is with an emulator but those have been not running the game well or at all, especially since part 2. and for doing it on a phone itself its just not possible

*note the emulators wont do the built in mouse input for camera and stuff, but you can map the mouse click to the attack button part of the screen

[lost venture]

Though that seems very ghetto and unpractical

[stoic reef]

mhmm exactly

[dawn anchor]

any way to fix this or does it only mean that my device is not compatible with part 2?

[dawn anchor]

yeah, not even levels from part 1 are working properly. I guess I'm getting back to star rail.

for the note: yes, it's oppo a54, 4gb, android 11, PowerVR GPU.

[cosmic lion]

yeah sadly powerVR is incompatible with the game
its the same for the other HYV games, you will find some graphical glitches, so if you can avoid a phone with that gpu in the future

[dusky bone]

Does anyone know what this means? I clicked the button and the game automatically crashed

[upper parcel]

Afaik the only way to fix that is to completely reinstall the game unfortunately

[dusky bone]

what the fuck??? It was working fine 12 hours ago

Well, that's unfortunate

[worldly cipher]

https://tenor.com/view/fist-bump-anime-secret-kirito-eugeo-gif-27160656

Same

[worldly cipher]

You could try the repair button first before reinstalling

[dusky bone]

That option was already done

[worldly cipher]

How about clearing the cache?

[fiery igloo]

Hey guys, anyone having all the CG in HD for pc ? all part 1 CG are on 360p now... Any way to fix that ?

[cosmic lion]

the video files are on 720p
but once they change to USM files (5.8 iirc), all of the old videos got lower in quality
only the ones release after are on better quality, being the part 2 ones the best right now
sadly that is the max quality you are going to get, you can ask for better ones on the survey at the end of the ver. if many captains ask for them they will take that in count.

and remember that you can see the animated ones on YT on higher quality like always

[gilded birch]

u can also see some in-game cutscenes and all of the animated shorts at (almost) original quality here: https://bbs.mihoyo.com/bh3/wiki/channel/map/24/29 navigate the page with the tabs at the top to see more

(cn dub only)

[glacial mirage]

Guys

My mouse cursor is just stuck

[fiery igloo]

well, i checked even graduation had big pixels on the screen...

[stoic reef]

whats your monitor resolution set to?

[stoic reef]

if this is still happening then you can restart the game, but this happens most often when alt tabbing out of the game, especially during loading screens. you can do things also like pressing the windows key to leave the game or alt tab a few times to get back in. but its caused by the game not being the active window in windows and then the loading is over so the game "grabs" the cursor iirc

[fiery igloo]

1080p

but the problem is the same for many of my friends

[stoic reef]

i gotcha, the video files (even for the new ones) are at 720p so if you have a sharp eye then even newer ones can show some pixels but like iho said when they changed the format to .usm in 5.8 all the older ones got really bad compression artifacts despite being 720p in resolution. unfortunately though theres no way to increase the resolution, even replacing the game files will make the game redownload them since its a different file than what the game has and all that so theres no way to fix it, the in game cg's are just a video player really playing the cg so theres no way for the game to be causing the pixels. your best bet is to ask for higher resolution ones at version feedback surveys so they can have an option for higher resolution ones even though that would add around 20GB to the game size

[fiery igloo]

hmmm

[gilded birch]

(real, ||seele's you and me cutscene in the official video archive alone is approx. 437mb ||)

[fiery igloo]

ok, thanks °°

[cosmic lion]

@gilded birch@stoic reef@worldly cipher

[stoic reef]

Hi hi~

[fringe scarab]

I'm a player via Steam and I have been stuck on the loading screen and it's not letting me sign in.

Nevermind! Got it to work!

[gilded birch]

late reply but

[formal briar]

Can I like transfer the game from disc to another disc? Would the game still work?

[stoic reef]

yes sorta? you can transfer most of it but what you can do is in your installation folder, copy the games folder (which is all teh game data) and then if its on the same computer make a new folder in the other disk called whatever and then put the games folder in there. then for the launcher set the game location to inside of the games folder (where bh3.exe is) and that should prevent it from redownloading the whole thing.

do NOT copy the entire honkai impact 3 folder, that will break the launcher, just copy the games folder and make sure the launcher game location is set to inside of the games folder

it'll still need to redownload the cache if to another computer (and also the launcher of course if you're moving it to a new computer) but it'll save most of the redownloading

[willow falcon]

yes, but you need to edit game_install_path in the config.ini file. It's located in the launcher folder of the game.

[stoic reef]

i thought copying the launcher folder broke it, did they just need to update the install path in the config this whole time?

[willow falcon]

Works fine

[stoic reef]

[hushed saddle]

same

[magic venture]

I need someone that can help me remove the mail or atleast break the password..

[brazen otter]

I've to reinstall the game but I don't want to have to rebind my controls. Is there a file or a folder I can save from my current install for that ?

[brazen otter]

My game crash every time I launch it, it was fine this morning, and even after reinstalling, it still doesn't work

[ripe charm]

whats bh3 its asking network typa thing

allow and deny

yk

BH3

whit hi3rd logo

[gloomy cosmos]

it's the game exe file

[ripe charm]

why did i get that notific

@gloomy cosmos

opsies i pressed deny

[craggy tangle]

Benghuai3 = honkai impact 3
Same like yuanshen = genshin impact

[lost venture]

Send output.log, yes to see the folder

[tranquil heron]

is it possible to incrase the text speed in these segments? I think it is chapter 21 and the text is so slow, I can't even describe it... I usually read slowly but this is ridiculous, a voice actor can say an entire sentence during which like 1-2 words have emerged on the screen

[lost venture]

Nope

[stoic reef]

So the game can connect to the server to check for updates and stuff

[stoic reef]

If you have access to the email you can just do forgot password. If you don't have access to the email then contact customer support to recover your hoyoverse account #how-to-contact-cs but we can't help you hack your account

[tranquil heron]

This is ridiculous, the voice actor had finished talking when this part of the sentences had been animated:

Just gotta sit and wait in silence all the time

It's possible to click to advance the text sometimes... but sometimes it just takes forever and it's not clickable

[gilded birch]

(smol indie company pls understand)

after the kolostein arc iirc u won’t encounter those problems again

[magic venture]

Yo how long can it takes for them to reply? (Curiosity)

[stoic reef]

for their initial reply it is usually 1-3 business days, after that their replies can vary depending on the complexity of what needs to happen

[late steppe]

hi, may i know if there anyone facing with the unable launching the game these few days?

[stoic reef]

im guessing just when you press launch on the launcher nothing happens?

if thats whats been happening then yeah theres been a few people over the last few months. the official solution is to clear your games cache and restart your pc (instructions for that below) if that doesnt work then whats been working for people is to spam click on bh3.exe in the games installation folder (by default thats C:\Program files\Honkai impact 3\Games\ ). like spam click on it many times a second until it opens and then also contact customer support to see if they have a more permanent solution #how-to-contact-cs

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[late steppe]

i tried this but it still unavailable to launch

FYI i was using steam to launch the game and from yesterday I was unable to launch the game

[wise karma]

that could be a steam issue aswell, steam has a history of bugging things up

[worldly cipher]

Just like Riot

Kidding aside older parts of the game is unoptimized

[stoic reef]

ah i see, try spamming the bh3.exe again and if that doesnt work hopefully customer support has a solution since opening it directly (a lot) should work regardless if its a steam issue or a game issue

[burnt sun]

Hi I tried replacing my cg files with the ones in the pinned message to change the language from jp to cn, but it's making me redownload them again and won't use the cn ones i put in. What should I do?

[gilded birch]

which link did you download the files from? the MEGA folder or Google Drive?

also, if you're on the EU server, did you make sure to download the GLB version? (not the SEA version)

[burnt sun]

the mega one

i downloaded the glb one as well bc im on eu

[gilded birch]

you downloaded the entirety of this folder right

[burnt sun]

yes

[gilded birch]

can you check whether you placed the CGs in the correct folder? the location varies based on where you've installed the game, but it should contain a Version.txt file with the other CGs

by default, it's located in Honkai Impact 3rd glb\Games\BH3_Data\StreamingAssets\Video\

[burnt sun]

yeah i replaced all the files in that folder

[gilded birch]

okay let's try something — before we start, do you still have the CN CGs stored elsewhere where you can easily copy them to that folder again (like your downloads folder)?

[burnt sun]

yeah

[gilded birch]

okay: open the game, click your name at the top left on your bridge, and click "Replay CG" at the bottom left to open the CGs collection archive

after you've done that, paste your CN CGs into the folder

after that's done, try opening a CG and see if it changed to chinese

[burnt sun]

i can't bc it says i have to download 7200mb of hd assets

[gilded birch]

could you send a screenshot of what it's showing you so that I can better understand what is happening?

[burnt sun]

this is after i replaced the cg files

[gilded birch]

oh

[burnt sun]

the opening pv thing was in jp tho

[gilded birch]

could you try placing this Version.txt file into the CG folder?

[gilded birch]

yes, that's expected

everything other than the version PVs should be in chinese after placing the CGs into the folder

[burnt sun]

oh

[gilded birch]

restart the game after you've done this

[burnt sun]

k

[gilded birch]

if the same message still pops up, i'm afraid that you may need to redownload all of the CGs then replace them again to see if it works again

[burnt sun]

yeah the same message appeared but less

ill try that

[gilded birch]

after you've finished redownloading, follow the steps I mentioned here and let me know what happens #🔌technical-help message

keep in mind to paste and replace the CN CGs over; do not delete any pre-existing files

[burnt sun]

wait so what files do i not delete

bc i replaced the entire contents of the folder with the cgs and the version thing

[gilded birch]

just don't delete anything

here's a video of the process i'm referring to if it's more helpful

(obviously in your case it's not going to be just one file, the above is just a demonstration)

[burnt sun]

oh ok thanks

[gilded birch]

[burnt sun]

I'll test it out tomorrow since i have to go but thanks for the help

[gilded birch]

no worries! feel to ping me if you need any further assistance

[slim spruce]

coming back to this new PC same hardrive just updated from windows 10 to 11 game still won't launch this is actually some bs

[stoic reef]

ah yeah since the issue is with windows most likely keeping the same hard drive (or more accurately not reinstalling windows) is the issue i think, though spam clicking on bh3.exe has been working for a lot of people since you were last here, like just spam click it till it opens but other than that theres been no new news with that issue sadly

[slim spruce]

im gon try that again maybe the results will be different

[stoic reef]

ok good luck, and do feel free to give feedback to customer support since this is a really annoying issue thats cropped up recently

[slim spruce]

didn't work so i just got an emulator

[burnt jackal]

Huh… only a one time thing but I don’t think my phone liked arena.

[gilded birch]

happens to me soemtimes too on my iphone - only experienced it in genshin though

it only happened occasionally to me

[light merlin]

how do i go to the resources management page? i kinda lost

[stoic reef]

its the ai chan phone in the bottom right of the main menu and then resources

[light merlin]

omg thanks. i have been looking at the wrong place

[stoic reef]

np~

[burnt sun]

This worked thanks so much

[gilded birch]

[sturdy lava]

Is it possible to switch america server to asia

??

Years ago
i didnt see which server i was in
i started playing america

for very long time

unfortunatly

today i realized that i had to select asia server

If i lose all my friends there its not a problem(Cuz i never had proper friend)

its not a problem if i lose my armeda (Cuz its null)

i just want my progress and Currency + Characters + weapons + etc in Asia

sadly i send email to hoyoverse + Honkai impact

none of them respounded

[cosmic lion]

sadly that is not possible, you can't transfer game progress between servers
you can still use the same HYV account to play on SEA, but it will generate a new game account for that server
and about the email, they mostly answer in 1-3 days, 10:00 - 19:00 GMT+8 ( [localized times here](#🔌technical-help message) )

just in case, there is no difference on the game content between GLB and SEA servers, but SEA have more users, meaning that is more "competitive" on some modes, and that each server have their own "time", so some get content some hrs before

[pallid lily]

Can anyone help me

My audio keeps breaking

[cosmic lion]

can you explain in more detail the issue you have, and on what are you playing (mobile/pc).
and did you already try to restart your device?

[pallid lily]

Mobile

And I have not tried a restart

didn't help

[cosmic lion]

what is your device model?, and did you check that no other app could be trying to get priority over the game audio?

[pallid lily]

none of my other apps are open

my device is a revvl 5g

[worldly cipher]

So restarting the phone didn't work?

You could try to clear the cache and check if there are any corrupted files

If none of those works you could try reinstalling the app

[pallid lily]

i've already gone through this once

i don't wanna have to keep doing it

i am unsure how to check for corrupted files

this is in the fix function yes?

[slender sable]

So guys idk If this is my problem or hik3 problem but when it need to update

It is like 18.8kb per sec

WTF

ALTHOUGH AM USING LOW DATA BUT 18KB IS LIKE

SO TINY

And now it becomes normal

[worldly cipher]

Your internet connection is unstable due to ISP issues

You can check the 4th pin to resolve the issue

[worldly cipher]

Yes before you log in you can see at the bottom left corner a button for checking files

If it didn't work and you still have in game audio break you can try clearing cache if it that also didn't work then the only option I can think off is to reinstall the game

[uneven siren]

The hell

[cosmic lion]

could be the specs too(?)... is below the min, so the system could be getting issues once is on heavy load, mine is similar on specs and after i close the game the OS need to "soft restart" so i can use other apps

[cosmic lion]

its a connection problem, check this pin for some ways to fix/bypass that issue #🔌technical-help message
or wait for some min-hrs until your ISP fix the problem

[uneven siren]

It work with wifi but not internet

Weird

[pallid lily]

Couldn't be

I used to play shin with everything maxed

[gilded birch]

#🔌technical-help message

[uneven siren]

idk but it fix itself. I feel like it could cause by updating setting from the start cuz after i switch to wifi gane start updating setting like crazy

[cosmic lion]

nice that is working now
still was a connection issue, that is something that could happen to anyone because that is how the internet works, like i said before most of the time is "fix" in just some min-hrs by your ISP
but there are some case that could go for days and that is when you need to contact them

[gilded birch]

(also mobile data is usually less stable than a local internet connection)

[cosmic lion]

one of my old ISPs does not agree with you
and for you and @worldly cipher@stoic reef

[pallid lily]

My sound now works through phone speaker

Bluetooth headphones don't work still

This is the same issue I had last time

[cosmic lion]

yeah that could be the issue, like you phone specs are below, it need to choose what to give priority, so bluetooth take a hit

[pallid lily]

Oh

So maybe I could try turning down some stuff

Poor me

I won't have max graphics anymore

No luck

[cosmic lion]

yeah you are not going to get much by lowering the graphics, probably the lowest one can help a little... but im not 100% sure if is going to work on your SoC/OS
remember that this are the new specs of the game #🔌technical-help message

[pallid lily]

It weird

Game runs fine and then I open it for the day and the audio is gone

[cosmic lion]

the only other solution you have is to restart your device, so you fully close any other app/process that could be running right now
still like cactism shared before, remember that this is the first ver with the new engine, so many issue are going to show related to "performance", so could be that for future ver. your problem could be "fix"
and you have the option to talk to CS and see if they can help you #how-to-contact-cs

[pallid lily]

Thank you

[prisma aurora]

hi , If i have my account already created with honkai pc client . then want to connect to it through steam . would I be able to use my steam wallet credit to top up ?

[gilded birch]

no; steam is not compatible with hoyoverse accounts

[prisma aurora]

what about epic store lol ?

[analog coyote]

is there any guide to fix fps drops/stutters on pc?

[cosmic lion]

yeah epic uses the default launcher so you can use it to top-up a HYV account, you can use google play too if you want
#🔌technical-help message

[cosmic lion]

where are you getting those? because the mall map of the 2nd part that is really unoptimized and is know of having drops, so we have to wait for a fix
for the rest of the game you shouldn't find many fps drops unless you are using settings above your specs, or that something on your pc is causing the problems, another program/corrupted drivers/etc.

[warped raft]

Why is the hoyoverse button not doing anything, I’m tryna log in but whenever I press it it doesn’t do anything, I’m on mobile btw

[stoic reef]

are you on android or iphone?

[stoic reef]

if its on iphone try restarting, if its on android try clearing the game cache then restarting you can clear the cache in settings > apps > honkai impact 3 > clear cache (NOT data)

[warped raft]

I’m on iPhone, tried restarting multiple times but problem persists

[stoic reef]

then in that case it has to be a connection issue, try the stuff in this pin (if your own VPN or ProtonVPN dont work, also try WARP VPN, its free and works good with honkai) #🔌technical-help message

[warped raft]

So I just connect wwith proton?

Still didn’t do anything

[stoic reef]

mhmm, though if proton doesnt work then try WARP VPN since proton occasionally doesnt work, and just to confirm. your issue is that when you tap the hoyoverse logo at the login screen it just does nothing right?

[warped raft]

Yes that is the problem

[stoic reef]

i gotcha, if WARP doesnt work then as annoying as it is to clear the cache of apps on iphone its gotta be that since that issue is always either a cache or a connection issue, but you can follow these steps to clear the cache of hi3 on iphone https://www.capterra.com/resources/how-to-clear-app-cache-on-iphone/

[warped raft]

Is warp vpn paid

[stoic reef]

nope its free

i wouldnt recommend a paid thing

also keep in mind that since theres no real way to delete cache on an iphone, you might have to end up reinstalling the game if you follow the steps in the link above

[warped raft]

This one right

[warped raft]

Ight I’ll keep that in mind

[stoic reef]

yup that one

[coarse lava]

Can someone tell me the amount of strage needed for the full game to be downloaded on pc?

[cosmic lion]

#🔌technical-help message

[native monolith]

fellas

i have this problem when downloading pc client in the client its very slow like legit 6kb a second which is basically nothing

but when im downloading anything else its way faster

its something with specifically honkai impact

im not sure why

[cosmic lion]

at first look like a connection issue, you can try to manually download the file #🔌technical-help message
you can try the mirror 2 or 3, just check that you are downloading the correct client file (GLB if your role is correct)

[native monolith]

mirror 2 seems to download at the right speed

thanks

so when it downloads

what do i do with the zip

[cosmic lion]

follow the steps that are on the same msg

[native monolith]

fair

ill try em when its done

thank you good sir

[final steeple]

Hi, I can't seem to progress in Elysian: Deep Sequence. I have a story mission to do Deep Sequence 1 and reach the 5th floor. I select Deep Sequence, pick Senadina, and enter Forgotten City 1. But there's nothing there. Just an empty room and nothing happens. I'm not sure how to progress from this point.

[native monolith]

yo it says dont extract but do i like run the launcher in the zip?

nvm i wasnt reading

oh seems to work

thanks a ton

[stoic reef]

you can just finalize or keep going like normal., it just wanted you to get to floor 5 iirc

if its story related, might wanna double check if theres a trial version of mei that it wants you to use or something like that

and it'll make you do that a few times if its the missions im thinking about. you go to floor 5, talk to someone back in the lobby and then do it again

[final steeple]

Yeah I've tried finalizing and giving up and going back in and out.

I don't think it let's me choose Mei

But I'll double check

[stoic reef]

did you talk to people in the lobby after you finalize?

[final steeple]

There's no one in the lobby

[stoic reef]

should be a new person sitting around to talk to

no one? hmm, whats the name of your quest if it has one?

its th is one right?

[final steeple]

Hear the Melody 1

No

It says "Explore Deep Sequence 1 time and reach the 5th floor each time"

[stoic reef]

yeah it should be having someone talk to you after its done iirc. you dont talk to anyone inside of the realm like on floor 5 or 6, theres no one inside of it. if you havent tried already try restarting your device (not just the game but your whole device) and also make sure to check the side areas, in your screenshot of the lobby there will never be an npc standing in the middle there its always off to the left or right like sitting around. but if they're not there or the mission isnt claimed then please report it to customer support to have them investigate #how-to-contact-cs

[final steeple]

I haven’t been to floor 5 yet. Floor 1 is empty and there’s nothing I can do. Tried on pc and iPad

[stoic reef]

oh i see, i misunderstood your issue, sorry about that. let me think for a moment. have you been using senadina every time? maybe its a part 2 valk breaking it, does floor 1 still remain empty if you use anyone else?

or another thing you can try is in your missions list, click go in the bottom right corner of that instead of clicking deep sequence from the lobby

but in theory it should be working exactly like the previous explore once missions you've done

[cosmic lion]

Could be a connection issue(?

[stoic reef]

would that cause a floor to load empty but also let them finalize which needs to be connected to do?

[cosmic lion]

since this ver. i was able to move before the first signet load and yeah i was able to pause the game too.
i did that when i was still using my mobile network that is slow

[stoic reef]

might be a connection issue then, though im not sure why it would let them finalize before the level loads but what do i know

[final steeple]

My PC has a pretty good connection

But I can try the other stuff

[stoic reef]

i gotcha, here is the stuff that fixes connection issues (could be a problem with just honkai so if like youtube works then that doesnt mean much) #🔌technical-help message

[final steeple]

Oh, I've only unlocked Part 2 characters lol.

For Elysian I mean

[stoic reef]

lol i gotcha, did you try clicking go from the mission list instead of starting a deep sequence? some stuff auto plays but if you break/pause it in the middle it needs to have the go button clicked to go back into the flow of things

[final steeple]

By mission list do you mean on the left middle of the screen where it says "Story Missions" ? If click that it takes me to the graph in the picture above.

Oh, I mean, it takes me to this list where I can click "Go"

and that eventually brings me again into an empty room

Oh, I switched to Helia and it seems to progress. Elysia showed up

[stoic reef]

oh so its just senadina then, but at least its working

[final steeple]

I was also able to Finalize and switch to Sena and it works🤷‍♂️

thanks for the help!

[stoic reef]

weird, first time seeing this lol but im glad you got it working!

[lean sleet]

Is anyone else having this issue with starchasm nyx where her ult finisher doesn't show the red screen, doesn't stop the timers at all and she goes bald for a sec?😭

[stoic reef]

try first making sure your device meets the specs in the 2nd pin (this one #🔌technical-help message ) but if it does meet the specs then might try repairing the in game assets with the red repair icon in the bottom left of the login screen

and if your device does meet the specs and repairing does nothing then tbh reinstalling the game should fix it (no ones had that specific issue that i can recall so its not a widespread thing) or you can contact customer support to see if they have a solution that doesnt involve reinstalling #how-to-contact-cs

[sudden sorrel]

It keeps saying this after 1 attempt and I don't know why

[versed creek]

Has anyone else’s honkai randomly been buggy and not the same ever since part 2 came out??

[cosmic lion]

If you still have the issue, first try clearing the game cache, if that doesn't work, check any of the steps on this pin #🔌technical-help message
Or wait for some time

[cosmic lion]

What are the problems that you are getting?
For what I have seen, the game mostly work fine, there were some bugs, that mostly are fixed now with the small updates they release, but most people that still have "breaking" issue are mostly because they are playing on devices below the min specs of the game

But yeah no game is perfect do you still can find some bugs from time to time, if you are able to replicate them you can talk to CS with the steps so they can fix it on future ver. of the game

[tranquil heron]

The camera spins uncontrollably between waves / entering or finishing stages or dialogues and some cutscenes are completely broken and will break and won't continue playing when you're watching them but other than that, I haven't had any issues except a crash bug like day one when I installed the game. You could try your luck in #🔌technical-help although people were nice in there, I wasn't able to fix the spinning camera issues even with their help and it annoys me to no end and even hampers the gameplay at times because I'll get hit when a new floor spawns in abyss and other similar game modes -_-

[sudden sorrel]

None of those are the problem I think it might be the cloud app I'm using

Cloud moon

[cosmic lion]

Yeah the issue should be the same, but sadly unless you have full access to test the same steps on that "cloud device" your only option its going to be wait, or talk to the could service and tell them that you have connection issues in the game

[cosmic lion]

We are already on technical help
If you still have the issue remember to contact CS and tell them any info that could be related to it (mouse model, what you already try, specs,etc.) so they can take a look at the problem #how-to-contact-cs

[worldly cipher]

https://tenor.com/view/how-do-we-tell-him-mr-krabs-spongebob-meme-spongebob-meme-gif-24063814

@cosmic lion @stoic reef

[sudden sorrel]

Well I have already contacted them now I'm just waiting for a reply

[stoic reef]

@cosmic lion @gilded birch

[gilded birch]

[vocal zinc]

Dose anyone know how to get rid of this?

[stoic reef]

10030 is a connection issue, please try the stuff in this pin #🔌technical-help message

if your own VPN or protonVPN doesnt work, also try WARP VPN, its free and known to work good with hi3

[jolly crag]

[pallid lily]

My sound is back

Idk how though

[stoic reef]

sometimes it just breaks, usually restarting the game fixes it but sometimes it takes a few tries

[tame jungle]

did betterhi3 launcher break

Gave a bug re: cannot connect to bp network

[stoic reef]

hmm i just tested and didnt have any issues, maybe some other connection issue?

a VPN (or turning it off) might fix that, if you dont have one then WARP VPN is free and good with honkai

(can also try restarting pc, that fixes weird things a lot too)

[tame jungle]

not particularly concerning, I can just launch the game itself directly

No VPN, never needed one before

Restart didn't immediately fix it

[stoic reef]

hmm yeah i've never seen that error before tbh but if the game connects then idk what it would be. @lunar gust when you get a chance do you know what this means?

[pallid lily]

Thank you for clearing that up

[reef ravine]

https://github.com/CollapseLauncher/Collapse is this a real thing?

[stoic reef]

the collapse launcher? yes

if you have any issues with it make sure to go to their discord, the devs for it are in there so you get better help with it

[reef ravine]

👍

[lunar gust]

check the network?

the IP could also be blocked by your ISP

[tame jungle]

It magically fixed itself

[lunar gust]

[cosmic lion]

the spam bot broke(?

[tame jungle]

lmfao

[worldly cipher]

Damn the 3070 is more powerful than the 4060

I thought they would be similar

[tepid sorrel]

heyy my game has crashed 6 times today and I had multiple error codes appear today like 10033, 10030 and 10031 which is weird since I could play honkai yesterday just fine?????????? help please

[cosmic lion]

the 1003x errors are mostly connection issues, you can fix most of them with the steps on the [4th pin](#🔌technical-help message)

and about the crashes, are you able to replicate them on your device?, like if you play with x valk/map/mode the game always crash
and on what you play? Mobile (Model) or PC?

[tepid sorrel]

the game crashes during checking for setting updates, Im playing on PC

[tepid sorrel]

okay thank you I'll try it :))

[jagged canopy]

hi is there any way to connect a hi3 steam account to mobile?

[cosmic lion]

if you still get a crash after the update, you can send your output.log

2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here```

[upper parcel]

Unfortunately not, Steam uses a separate login system

[cosmic lion]

↑ and to play on the phone and have "cross-save" you need to use a HYV account
#🔌technical-help message

[cosmic lion]

you beat me

[upper parcel]

🐌

(shame you can't cross out emojis)

[cosmic lion]

i could do it manually , but too much work for a joke

[jagged canopy]

Aa ic that’s unfortunate but luckily the account was only lvl 30 so it’s fine

[jagged canopy]

I have a lot of hoyo account so that shouldn’t be a problem

[stoic reef]

mhmm theres a pretty big gap in performance from their midrange line to the high end line

[lost venture]

Yeah vs their actual counterparts 4060 vs 3060 4070 vs 3070, they are pretty much the same just that 40 series is better in software with dlss3 and frame gen which tbh is not worth unless maybe 50-100 bucks more at most am looking at some 30 series and they do get cheaper cause clearance sales for the 40 series

[lost venture]

yeah in laptops te 4060 vs 4070 is generally not worth it unless its only like 10% or something more money but the voltage limit pretty much makes the 4080 n 4090 actually run above 100w vs the lower end ones

Could be the same on desktop but instead of a voltage limit it's something else I assume

[stoic reef]

mhmm plus those are overkill imo for a laptop. on desktop usually the throttle is something else for overall performance but i also dont really keep up with the high end cards like that since its pretty far outside my budget

[lost venture]

Well some ppl are willing to drop money judt for the sake of convenience simply moving or those Desktop replacements who take lesser space than a desktop or those are like civil engineers who can't have a desktop on site but a laptop hence it does make sense but it's mainly for marketed for gamers cause well thays the main demographic

It could be use for ai training as well if you want to get it closer to taking everyone's job but yeah something like that is kinda why laptops are still more popular than deksotps despite it costing significantly less

It's Just the convenience people sometimes don't want to build it or wait for it be built some just want to use it immediately out of the box and a laptop does that

[upper parcel]

This, I've got myself a laptop cuz I need one for uni as well, getting both a desktop and a laptop would be just too expensive

[lost venture]

Moving a laptop from your room to uni/work is easier than moving a desktop from your room to the living room

[stoic reef]

true, if you move around a lot then a laptop would be easier to use mhmm

[lost venture]

Would be nice though if we still had mxm cards or the framework being more common

Just so "oh shit my gpu is outdated" just so we font get as much ewaste

[stoic reef]

oh yeah laptops should be upgradable, its their biggest downside imo

[lost venture]

Storage , memory and wifi card are the main ones

However lenovo is one manufacturer who actually even gives replacement parts like a. 80 or 60wh battery

Even a display

Idk about others

My old hp one I did find but not from a hp official site

Lenovo I did so hence I'm considering a legion 5 rn or a pro 5 If budget can fit since it seems really good even on the end user side since bios is really customizable

Since mom's display was fucked but we di order one from lenovo then just took it to a shop yo replace and yeah pretty decent

[stoic reef]

well yeah you can get replace just about any part with a laptop with the right part, but they dont really allow space to upgrade a 1080 to like a 3080 for instance which for a gaming laptop the gpu will be one of the biggest throttles other than cpu

[lost venture]

Yeah thermals are the main ones so unless it was made for like a 4090 or something like that they prob won't allow it but tbf the 30 vs 40 series is not hat much different

[stoic reef]

thermals and power supply, plus space yeah. most of them physically dont have the space to put anything bigger

[young rose]

Can we really not change bridge girl when using oxia as bridge? 😭

[rare brook]

Currently stuck in 8-2. I don't have a prompt to interact with the NPC.

[cosmic lion]

use the "x", old stages will change one of the buttons to be the interact one

[rare brook]

Ok, that works.

Thanks, got it.

[cosmic lion]

yes you can, you need to change the character while playing like the description of the bridge says:

(except in special missions and Home)```
sadly that means you can only use part 2 characters while using that bridge

[young rose]

Ah, I was hoping I could have the Oxia asthetic with any girl I wanted

@cosmic lion Thanks for the response though

[ivory tapir]

I NEED HELP

Currently in australia, i downloaded hi3 on pc and play for a while, now when i try to login to my phone it sends me to another server. is there a way to log into a different server?

i just saw that i may need to redownload the client on my phone from a different server via vpn... any suggestions?

or is there another way 😭

[stoic reef]

whats the name of your app and are you on android or iPhone?

[ivory tapir]

Honkai Impact 3

iphone

it's logging me into SEA

in want to go EU

[stoic reef]

yeah thats the sea server, since mobile uses your region and australia is part of the SEA server.

for mobile yes you will need to unisntall and reinsatll the game but its a little tricky on iphones since you cant manually install it. iphone uses your appleID's location to tell the app store what apps to have so the cleanest way to do this is to make a new appleID account and set the location to somewhere in europe (doesnt matter where just anywhere) and then without a VPN usually and you can install the global client (NA/EU) and update it when a new version happens on your phone by just switching to the new appleID when going to the app store and then play the europe server.

if you dont wanna make a new appleID account you'll need to change your location but keep in mind that this will change the app store for non HI3 use to europe selections and prices and so you will probably want to change it back and forth frequently which apple thinks its strange if you do that too often and might prevent you from swapping, not sure if they do this now but it was a thing that happened to a few people before so i recommend if possible making a new appleID

apple doesnt give you much control about that like how android lets you manually download and update apps so you can just download it yourself so thats what you have to do to play a different region than where you're physically at

[ivory tapir]

[stoic reef]

its still very possible, but yeah its a bit of a process to set it up

[ivory tapir]

damn

this is just

[stoic reef]

yeah i know, apple be annoying like that

[ivory tapir]

so will i need vpn at all?

[stoic reef]

usually not, apple uses your apple accounts location to show whats in the app store

[ivory tapir]

how about for making the new apple account

[stoic reef]

not needed either iirc, you just set the location to anywhere in europe

[ivory tapir]

imma try now

what country should i choose for eu

[stoic reef]

it honestly doesnt matter, it all shows the same app store

[ivory tapir]

i give up

im restarting from scratch 🫡

[tender sonnet]

Guys.. how to fix "Too many request....", I've had this issue for three days now. I have contacted CS, but it didn't help. 😦

[stoic reef]

what did CS say?

[tender sonnet]

"Please kindly follow the notification and try again later. Please also note that the cloud gaming service Captain is using is not officially supported, make sure to take care of your account personal information and do not share it with others.
To ensure a healthy and fair gaming environment and provide a good gaming experience, we remind you not to engage in any behavior that violates our Terms of Service during the game."

Yeah.. I use Cloudmoon, but that doesn't matter right?, I have used it before, and it worked fine...

[stoic reef]

ah i see, so the issue is sort of with cloudmoon, basically the cloud gaming service uses the same network and the honkai server is seeing tons of logins/new account creations from that same network and thinks its sus so is giving that message. if you cant use any other method to play the game then you'll just have to keep trying since even using a VPN wont change anything since the server is just seeing all of the activity from the cloudmoon network so the way you connect to cloudmoon (like with a VPN) wont change anything

[tender sonnet]

Ahh... I see... Thank you 😁

[stoic reef]

np, if you have any other device that can even sort of play the game you can use that to do your dailies and stuff and hopefully cloudmoon lets you back in soon

[analog flax]

So im having trouble topping up on pc client
when i try to do it on the main site
it says my UID is invalid
even tho its alrdy linked to my hoyoverse acc

Any idea to help ?

[stoic reef]

is it codashop you're trying to use?

or honestly it doesnt matter, both codashop and the official hi3 topup website is SEA accounts only, heres all the ways to top up (basically for global accounts its only in game)

!faq merch

[grizzled rampart]

HI3 Top-up Channels/Merchants
Android: Google Play
iOS: iTunes
PC: Worldpay (original standalone client with problematic merchant)
[Google Play](#🔌technical-help message)
Epic Games (install game from Epic Games Store | GLB only!)
Steam... [BUT](#☕general-chat message)

Web (SEA only!)
Codashop: Available on any SEA country site except Vietnam and Timor-Leste. Singapore is favoured by foreign SEA players as it supports PayPal!
HI3 Top-up Center (codashop better, can ignore)

[analog flax]

epic games didnt work

it would pull up the bundles but when i went over to the crystals or chips says it cant find it

[stoic reef]

it should be showing that, the epic client only has a different payment portal but the in game store should still have everything. can you try restarting your pc and see if that fixes it?

[analog flax]

mmmm id have to reinstall

but my thing is once i reinstall and connect the account do i reset pc ?

[stoic reef]

restarting your computer shouldnt uninstall the game

[analog flax]

nono i was trying all sorts of ways 2 days ago

to try n top up

[stoic reef]

ah i see. hows the game installed now?

[analog flax]

and i did epic games but had the issue

i use the actual client

pc*

[stoic reef]

the actual client shouldnt have issues either, im guessing its not showing any crystals either?

just the bundles?

[analog flax]

yea

on epic

but on the pc client

i try to use visa and it declines

every time

it only worked once miraculously and then never again

[stoic reef]

ah i see, try uninstlaling the regular client and installing the epic version and if the store still isnt showing the crystals and bchips then try clearing your cache with these steps (including the restart) and if that doesnt work then contact customer support, they'll help you give them money #how-to-contact-cs

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[analog flax]

also i never heard of worldpay

how does that work

and alot of ppl say codashop but it doesnt have a NA setting

[stoic reef]

world pay is just the name of the merchant that the normal honkai game uses (mobile and pc) its a globally accessible payment merchent, it just handles the credit card transaction and stuff

but yes codashop only does SEA accounts, no option to do NA or EU accounts

[analog flax]

so is using worldpay safe and easy to setup and acts like coda shop ?

[stoic reef]

its safe to use yes, 99% of honkai users use it every day and its not a website like codashop, when you're in game and you go to buy something and it shows the payment portal where it asks you to enter your card info and stuff, thats worldpay. its just the name of the company that handles the credit card payment.

but its not a website like codashop

[analog flax]

ah so do i need to be logged in while i use it

or is it simply ernter UID and just top up

[stoic reef]

im not following what you're saying, worldpay isnt a website, its the in game payment portal that you tried earlier and it declined your visa

theres no enter your UID or anything like codashop. the pop up window that asks for your card info, thats what worldpay is, thats all it is

[analog flax]

ah ok

[stoic reef]

mhmm, and for the epic version of the game, when you go to top up and it takes you to the epic games store payment portal, epic is the merchent there, it just has more options than worldpay like paypal in addition to credit card

[analog flax]

i just made a new instanc eon bluestacks

and downloading hi3

it should work then right ?

hopefully and once im done i can just switch over to pc client ?

[stoic reef]

you can try that yeah, though keep in mind bluestacks has had a lot of issues even opening the game so its not guaranteed to work there. but if it does then yeah you can use that to top up

[analog flax]

welp luckily it takes me on avg 15-20 min to download everything

with my pc

idk if thats good or not

[stoic reef]

yeah thats good, if it doenst work then reinstalling epic and trying the other stuff i mentioned shouldnt take long. dont forget you can always talk to customer support since they are much better equipped to handle payment issues #how-to-contact-cs

[analog flax]

i wonder if simply calling my bank and allowing international would help

used to have an issue on ToF with it

but other games ive played had no issues

w foreign payments

[stoic reef]

that might be it, worldpay is headquartered in the UK iirc so your bank might be the reason

[analog flax]

as a side question

if i were to use a vpn

and connect to a foreign state thats accepted by codashop

could i still input my UID on NA

and just use a currency they accept liek razer gold ?

if it is taken

cuz i did do that for ToF sometimes to get a cheaper swipe xd

[stoic reef]

no that wont work, codashop doesnt work for NA accounts, not NA countries but NA accounts. it still wont accept your UID

[analog flax]

damn thought i had a big brain moment

[stoic reef]

er NA/EU, only works for SEA accounts

[analog flax]

i got it working on mobile

ty for stickin with me trying and offering trouble shooting

[stoic reef]

np, glad you got it working!

[oblique glacier]

I found an interesting issue. Valkyre Boltstorm (Helia) in Elisian Realm getting the Blessing of Blessing of Sparkling Lightning.
This drops an Energy catalyst and in some cases this catalyst can drop outside the play area. It never despawns and you cant get another catalyst.
Should this be reported in a ticket or is it unnecesary?

[stoic reef]

yeah go ahead and report it to customer support if you can reproduce the issue #how-to-contact-cs

[steady coral]

how much space does an update usually take

10 like hsr or less?

[stoic reef]

it depends on the patch honestly, are you upgrading from 7.2 to 7.3 or freshly installing?

[steady coral]

no like in general how much does an update take

average

[stoic reef]

ah , in general its around 15GB iirc

[steady coral]

every patch?

so like 15 gb of downloadable content and 30 free space for unpacking?

[stoic reef]

yes, a lot of files get replaced entirely, not just the new contents in files so its a large update but the game size doesnt increase a ton

something like that, 45 free GB is best to do updates

[steady coral]

alr thanks

[upper lark]

If I just move whole folder with the game to another disc, will it work just fine?

[worldly cipher]

You need to reallocate the game path too

Go to settings on the launcher, go to game resource, click Use another folder, find the new drive where your games files at and after you find it you're done

Just be sure you click the Game in the Honkai Folder

"Honkai Impact 3rd/Games"

It should be like this

@upper lark

[upper lark]

Thank you!

[worldly cipher]

[plush igloo]

I would like to ask, what is this countdown timer?

If it's not supposed to be there then I'll ignore it, but otherwise if there's something I should know and I missed it somewhere/somehow...

[worldly cipher]

I do think it's just the name of the skill

Tho #💁gameplay-help is the right channel to be asking that

[plush igloo]

no, look further down...

18 months and some days

[worldly cipher]

I see it 18months and 38days

You could seek further info at #💁gameplay-help

[plush igloo]

ok

[worldly cipher]

[oblique steeple]

my game is stuck on a cutscene frame 😭 , i thought it was because i kept turning my phone off, but i started it again today and it still gets stuck on ||fu hua putting on her mask to wake kiana up|| < the babylon chapter,,, anyone know how to fix?

[stoic reef]

for that you can try repairing your assets (red repair icon in the bottom left of the login screen) but if that doesnt work then contact customer support for a more reliable solution, but that cutscene has had a lot of issues freezing, you can also just try it a few times it sometimes works #how-to-contact-cs

[worldly cipher]

Old stages tends to be really buggy

[hallow viper]

is there a way to fix win screen not having any expressions?

[cosmic lion]

I assume you are referring to the end stage animation , right?
you can run an repair of the assets using the button on the login screen and that should fix it,
unless you are playing on a device that is below the [min specs of the game](#🔌technical-help message), the animations can break on those devices, affecting the old valk more that the new ones, but those can still have broken animations

[hallow viper]

i see, will try repairing, didnt even know we had that function nowadays

ty

[cosmic lion]

That option was always there

[hallow viper]

[polar ermine]

Hi im trying to recover an old account of mine. I used to play on a Samsung phone back when the game released, I have an iPhone now so im trying to open through Google play on pc.

I accidentally made a new account and connected it to my email, so somehow I have two attached to the same email. I deleted the new account and when I try the option to retrieve account, it comes up with my old account from 4 years ago- but won’t let me open it.

Has anyone else had this issue before or should I just contact support?

[stoic reef]

hihi~ lemme help, it'll be a long message so bear with me while i type it out

so first thing to keep in mind is that the reason both your old honkai game account and the new accidentally made honkai game account are on the "same email" is because they are on different account systems. your old honkai account is on the old mihoyo account system and the new honkai game account is on the hoyoverse account system, thats why they both "share" the same email. Its because they're on different account systems entirely.

now one thing that you need to understand before you keep reading is that you set your hoyoverse account that the new honkai account is linked to to be deleted. Thats right, not your new honkai game account because deleting game accounts is impossible, but the hoyoverse account. that process takes 30 days once you confirm delete at the hoyoverse account screen but the important thing to know is that it will get rid of every hoyoverse game connected to that hoyoverse account. that includes HSR and genshin, the new honkai account as well as the game accounts for those other games will be still existing on the server somewhere but will not have a way to login or link to a hoyoverse account so you will not be able to access them. so if you have either of those connected to that hoyoverse account too and dont want to lose access to them then please cancel the deletion of that hoyoverse account at account.hoyoverse.com

now for the part of what you need to do. You have 2 options depending on what you want to do.

1. you let the deletion request finish (30 days from when y ou started it) and then go to account.hoyoverse.com and click register to create a new hoyoverse account with the email that you've been trying to use this whole time and then once that new hoyoverse account is created you can do the account retreival button you've been doing to link your old honkai account to the newly created hoyoverse account.

2. you cancel the hoyoverse account deletion (because you want to keep the other games on it) and you can either make a new hoyoverse account with a different email and then use that to link your old honkai account to and then just remember to use that new email to log in with, this can be done right away to let you in the game in less than an hour.

or you contact customer support and explain your situation to them and tell them that you want to unlink the new accidentally made honkai account and hope they can, do NOT play on the new honkai account because if it gets past the tutorial they definitely cant get rid of it due to policy

as a side note, if you care about being competitive in the game then every valk from before the account switchover back in 2022 is old, powercrept and not usable really in the weekly boss rush things you can do and stuff so if you care about that then your account will be in a much more competetive state if you restarted your progress and just started using the new honkai account

[wide basalt]

excuse me, every time i try to log in, this pops up, any fixes?

[stoic reef]

for thata you will have to reinstall, thats the only thing thats worked so far. though also please let customer support know so they get a better picture of how many people are having it and can prioritize fixing it

[wide basalt]

damn :(

ty

[stoic reef]

np and yeah i know it sucks

[polar ermine]

Tysm ! I’ll read that all now

[polar ermine]

Ah so is it even worth trying to get the account back. I have a couple of the old event skins from back in 2016-2018 but besides that my account wasn’t anything special

[stoic reef]

not sure which event skins you had but a lot of the really old ones cant be gotten back, if you're attached to them then its worth getting that account back but even characters released half a year ago are not useable or barely usable so if you want to perform well in the end game with all the other end game players then it would be better to restart. its kind of up to you really and how casual you want to be when playing

[polar ermine]

Ah ig I’ll just restart then I’m not super attached and didn’t know that old characters aren’t used anymore. Tysm for everything xxx

When I restarted I was surprised that the Mei herrscher was in the tutorial cause back in early years it was such a big deal

[stoic reef]

np! and yeah basically the beginner rewards gives you plenty of old characters to get you through the story until it starts forcing you to use the trial characters around chapter 8 iirc but for the end game competetive modes none of them are useful.

if you are gonna keep it dont forget to go to account.hoyoverse.com and cancel the deletion of your hoyoverse account so it wont get deleted soon

[polar ermine]

Yep I’ve reactivated thanks for telling me cause I wouldn’t lost my star rail and genshin 😭😭 you’re the best

[stoic reef]

oh yeah HoT even with the new weapon she got to make her more useful is far outclassed by other newer characters

and np that would have sucked if they got lost too

[upper parcel]

Sai got competition fr fr

[stoic reef]

I do tend to get a little wordy at times

[brave shore]

Can I get 4K crystals in 6 days or am I cooked

😭

[upper parcel]

Depends a lot on how new you are, but that's a wrong channel

[brave shore]

Oh heck I swear I posted in gameplay

[final void]

i know this may not be the place to ask this but i reached out to CS and the response i got was to a inquiry i made a year ago about rerolling not to my current inquiry about account recovery issues and google marked the email as suspicious

the response does not show up in the email i sent which is unusual

[stoic reef]

whats the email address you sent it to?

sometimes google is weird like that and can also fasely marks things as suspicious but as long as it was the right email address, but if your previous case was never closed they're probably going off of your previous email chain, if its the right email address then you can just tell them that that issue is no longer and issue but the one you currently need is the one you're currently asking them and repeat that new question

[final void]

whats even weirder now is that im recieving multiple responses from them from completely different inquiries

from years ago

[stoic reef]

did you close out your previous cases or just kind of leave them in limbo?

[final void]

they responded and helped me with my issues so i assumed it was all closed

but this is the email i sent my current inquiry to [e-mail]

[stoic reef]

oh yeah they cant close out tickets/cases unless you say so i think, at least thats what it feels like when they send a follow up email after helping asking me if my issue is fully solved or not. I'd let them know that all of your previous cases are solved and can be closed and that your current issue is the new one

but yeah thats the right email address so google is just being weird

[final void]

i am curious though

my SSD that my honkai impact 3rd account was on died a while back and well i lost that account since

is it possible to get it back with just a username through support?

[stoic reef]

no, they require a UID

[final void]

thats the only thing i remember

would the uid still show up even though i dont remember anythign else about it?

[stoic reef]

tbh that was probably your in game nickname and not a login username

but the only way to get your UID without being able to log into either the game or hoyolab with that account is to see if you have any in game friends that you can contact outside of the game since your friend profile shows your UID

or if you shared an invite code that is partially your UID iirc

[final void]

i remember that the username i have in mind was one i used for a login

[stoic reef]

where it said like welcome (username) and tap to sign in? that kind of thing?

[final void]

yes

never used an email after the hoyoverse linking process

i always signed in using the username after that

[stoic reef]

cuz thats your nickname that it shows up there, the only way to set a login username is by going to account.hoyoverse.com website and setting the username there, and it can only be done once ever. maybe you did set a username at the hoyoverse account site, but either way without a UID customer support cant find your account, trust me i've tried before and they cant help without the UID

and tbh these days you cant even set a username without having an email linked, it forces you to. you could only set a username and no email back in the early days of hoyoverse accounts iirc

[final void]

so they need a UID but you cant login with said UID

how does that make sense?

[stoic reef]

its because theres millions of accounts and they use the account ID (UID) to search for them to find your account to assist you with it