🔌technical-help

[robust meteor]

Hahhaha

[gilded birch]

lol no worries

[robust meteor]

Time to dig in in shallow sequence

[gilded birch]

ur almost there tho

[robust meteor]

Hope I can make it, thank you anyway

Do you know by any chance which valkyrie is easier to play? I mean, someone with an easy combo

[gilded birch]

this answer is very dependent on who & what you have as there are so many valks - you can always refer to the tutorial stages and just see what Ai-chan does and copy her you will eventually remember what to do if you keep using them

also, i think it would be better to ask in either #👶beginner-help or #💁gameplay-help

many of the new valks are quite straightforward imo, but your opinion may vary

[waxen forum]

Why does this keep popping up a half-dozen times a day recently

just now it wouldn't even let me into the game until after 4 consecutive restarts

[lunar gust]

seems like you got unlucky to do it right as the data was updating

[gilded birch]

many other ppl who had the NA role also were reporting that they encounter that message a lot for the past few days

could be a regional thing

[gilded birch]

if you encounter that again, you can try using a vpn: #🔌technical-help message

[eager kernel]

hi guys i have problem with honkai . it crushes suddenly without any reasons my Pc is core i7 rtx3070 16gb ram is there anything i can do?

[stoic reef]

Can you send these screenshots?

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[stoic reef]

Could be a driver issue or something so that'll let me know more

[silver urchin]

So does anyone know where to find all the resource pack and stuff u can download in game?

[stoic reef]

you mean where the files are?

or where to view the cg's in the game

[silver urchin]

I think so yeah

Cause I just started and in the tutorial it brought me to a page where I can download additional content and stuff and idk where to find it now

Im on my phone btw

And I could delete/download it whenever I wanted to

[stoic reef]

ah i see, you cant easily view the files themselves but the content its talking about is future story chapter stuff usually, its just more game files and you can delete them to save up space in the ai chan phone (in the bottom right of main menu) and then resources

[silver urchin]

I have space I got 400GB left becasue I got a new phone with 512Gb

Oh okay thanks you

[silver urchin]

I found it thank u

[stoic reef]

np!

[silver urchin]

[dense aspen]

ok so @stoic reef @gilded birch is just bought the $50 again today and it came out of my acc this time

[stoic reef]

yup, even though its a weekend its all automated so it either goes through or doesnt go through pretty quickly 99% of the time

[silver urchin]

happy new year lurkers of tech help

[stoic reef]

happy new years!

[silver urchin]

[stoic reef]

[gilded birch]

happy 2024 new years :D

[dense aspen]

so technically the b-chips i tried buying can still go through?

[stoic reef]

what? where did i say that?

cuz thats not what i just said

are you thinking that when i said "pretty quickly 99% of the time" that i meant your cancelled transaction could still go through?

or is it something else i said

please let me know so i can clarify for you

[dense aspen]

yeah for some reason that and also i think someone else said it could still go thru

[stoic reef]

I gotcha, so when i said "pretty quickly" i meant within half an hour. You pinged me saying that you bought it again and it went through. I was being agreeable and repeating what I had said earlier about how even though its not a business day its all automated so transactions either go through or not within about 30 minutes these days.

so to clarify, I meant that 99% of the time it will go through or not within half an hour with these automated systems, the 1% of the time (probaby less than 1% if im being honest) is within a few hours if its being slow. thats why I had said last time to wait a day because if it had not gone through by then then it was not going to go through.

so no, technically the b-chips you tried buying earlier can NOT still go through

[somber leaf]

Oh wow, you're yellow now

Congrats~

[stoic reef]

Thanks! 🎉 Nice to see ya

[somber leaf]

Same, it's been a while

They should probably redo my pins "deleted user" looks kinda sus

[stoic reef]

I brought it up once but i think every one was busy, i was going to ask again after the holidays but no ones complained about it yet so

but happy new years to you

[somber leaf]

Bonne année!

[somber leaf]

Makes sense, I don't really mind. Not like the info changes that quickly

[stoic reef]

mhmm so far its still all up to date for the most part, the art book stuff is less relevant but either way no one reads the pins anyways

[somber leaf]

Not relevant, until another merch event comes along

[stoic reef]

well from what i hear some people havent gotten volume 2 art book yet still so they can use the 17track site to help

[somber leaf]

Rip those people

I haven't played since May so I didn't get one :3

[stoic reef]

the shipping info deadline was late oct iirc so its still only been a couple of months

[somber leaf]

I stopped playing whenever the version with shigure came

[somber leaf]

It'll probably be like vol 1 where they'll start arriving the following year

[stoic reef]

thats what i thought too but its actally been a lot faster this year. most people have had theres by now. I got mine about a month ago so it seems like they streamlined the process a bit since the first one

[dense aspen]

well i bought the $49.99 crystals today not b chips

[somber leaf]

Yeah, they've been testing shipping methods for a few years now. Cool they've figured it out

[dense aspen]

what i was worried about is that the charge i tried doing last night would recognize that i tried doing it but it wouldn’t go through and it would go through anyway like if the developers saw it

[somber leaf]

If you got bchips or crystals but no money was taken out of your account, it's handled as if you performed a refund

[stoic reef]

tbh what you bought in the game doesnt affect how fast epic processes it

and yeah no epic has less than 1000 employees and literally millions of customers, i gurantee no one is looking at your purchases, and its illegal to do that anyways

[stoic reef]

not quite what happened to them, they cancelled the transaction window yesterday before it completed

but they're being very paranoid that it'll still go through

[dense aspen]

so i’m safe???

[stoic reef]

yes you are safe

[somber leaf]

Yeah, but if it still went through but no money was sent, HoYo would treat it like a refunded purchase

Isn't what happened, but sounds like it was what they were afraid of happening?

[stoic reef]

mhmm, but they didnt get the b-chips in game either

partially, that and overdraft fee's

[dense aspen]

well i never got the b chips and the purchase screen from epic was just stuck on load so i just closed it

it’s been over 24 hours

and i have enough money in my account for if it went through anyway

[dense aspen]

???

[somber leaf]

Geez, guy out here assuming peeps are poor

Smh

[stoic reef]

you mentioned overdraft fees 3 times i think yesterday, i assumed you were worried about it

[dense aspen]

oh yeah

[somber leaf]

It's a fair concern tbf

[dense aspen]

yeah i just don’t want to see the purchase go through like a week later

[stoic reef]

yeah that cant happen i promise. basically if it doesnt go through immediately then your bank wont release the funds a week later, the place you bought it from would have to try the purchase again

[dense aspen]

well like what if i buy something and then like it realizes that i was trying to buy something like a day or two before, or a week idek. basically to sum my concern up is that im worried epic could see that i tired purchasing something and they charge me for it

[stoic reef]

they wont do that, that is not a thing that any online merchent does ever and your bank wouldnt let them do it. i'm pretty sure they legally cannot "redo" a cancelled purchase, and they cannot do a purchase that does not exist. you looked at your transaction history and it was not there. so it literally does not exist for them to "redo". It would also be illegal.

I promise you're safe and it wont happen

the situation your worried about is very similar to if amazon for instance randomly purchased things that were sitting in your shopping card that you had not bought yet just because you went to checkout and then went back and didnt buy them. They arent going to take your money to buy things that are just sitting in your cart

[somber leaf]

Can always ask CS if you're still concerned, that's why they're there

[dense aspen]

i just don’t want them to get confused and then refund something i didn’t even buy

[stoic reef]

its all automated so theres no one to be confused by a thing that didnt and its illegal for a human to go through your billing records without your consent so that cant happen either. so trust me you're safe

[dense aspen]

i have $53 rn so like alright so if i were to buy like $30 it would bring my acc down to $23 and like im worried the charge that i was trying to buy from yesterday could go thru and i would be overdrawn by $30

or smth

[stoic reef]

i gotcha, well its not going to happen, not even technically or a chance or anything its just not going to happen

[gilded birch]

none

nullus

nonne

[dense aspen]

so i’m safe if i were to buy anything?

[stoic reef]

yes

you are safe

[dense aspen]

ok

[thick python]

HNY!!

[dense aspen]

@stoic reef should i try to buy like $5 or something just to see if it’s ok? or should i wait like a week

[somber leaf]

You're fine, no need to spend more

If you want to spend $5, you don't have to justify it

[stoic reef]

what lestan said, you are fine and do not have to spend more. if you want to spend money then you can but you are ok and do not need to buy anything to make sure or anything like that.

[idle arch]

Idk if this is technical

But I don't think I'm supposed to get a question mark 😭

Lol

Hopefully it'll go away if I restart the game

[stoic reef]

mhmm restart your game and/or device and if its still happening then report it to customer support #how-to-contact-cs

[idle arch]

Ah ok thanks

[gilded birch]

i find that oddly terrifying and funny as a new year’s celebration

[stoic reef]

[silver urchin]

[wild dune]

anyone can solve this prob?, ive been stuck for 3 hour and is still 10% verify

[stoic reef]

are you on mobile or pc?

try restarting your device and try again and if that doesnt help then let me know if you're on mobile or pc, it shouldnt take more than 30 minutes at MOST even on the slowest of devices, usually its closer to 5-15 minutes

[wild dune]

pc

[stoic reef]

hmm, try clearing the cache and then after restarting try connecting to a VPN before launching the game again. (if you dont have a VPN there is a good free one in teh 2nd pin)

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[wild dune]

ok ill try

thx btw

[stoic reef]

np and good luck!

[strong lava]

Help does anyone know why this is happening? I've been trying to log in but i can't since the intelligent verification won't load, it says network timeout which is weird because my internet is 100% fine

I've tried deleting cache and restarting my phone but still doesn't work

[stoic reef]

looks like a connection issue (not that your internet is having an issue in general, but that its having an issue connecting specifically to hoyoverse servers) i'd recommend using a VPN, this pin has a good free one if you dont have one #🔌technical-help message

[strong lava]

I'll try, thanks!

[stoic reef]

np! lemme know if it helps

[strong lava]

I tried using turbo vpn and it still works tysm!!

[stoic reef]

nice! Glad you're in now

[bold sinew]

I have not received Durandal's birthday letter yet. What can be the reason?

[small helm]

Anyone getting issues like this or is it my files? Dudu's gift is also a big question mark

[cosmic lion]

probably because is not a "letter" this time, is the cg story at the middle of the main menu. After you read the story you get the rewards

[cosmic lion]

probably missing assets "from the server", if a restart/repair assets dont fix it, most of the time is fix at the hr most events are released (like 10:00 server time) or next day

[bold sinew]

The story CG didn't appear yet

I guess I'll wait for sometime

[viral cargo]

yeah i got that too

[cosmic lion]

you didnt get the story from the img send [a few msg above](#🔌technical-help message) ?

[bold sinew]

Nope I did not.

Only this special voice line

[cosmic lion]

that is the "event"

[bold sinew]

Ohh I get it 😅

Thank you

[cosmic lion]

@stoic reef@silver urchin@gilded birch@thick python
and HNY

[silver urchin]

[stoic reef]

HNY

[thick python]

HNY!

[visual belfry]

What are the buttons to click/fast-forward on dialogue and skip button?

I'm using dualsense controller when playing. Sometimes X is working on dialogues, sometimes it's not. Same with skip button, sometimes there's button I can click, sometimes there's not. I really wanna plug my iPad in a monitor or tv so I can enjoy this game in a bigger screen but the inconsistent button controls making me hesitate.

[cosmic lion]

Afaik on IOS the controller only works "in-gameplay" so if a dialogue it's outside that part of the game the controller it's not going to work

I could be wrong

[visual belfry]

Oooh. So that's why dialogue controller buttons are inconsistent.

[azure glen]

game went crazy after me and the enemy won at the same time in starry event

[silver urchin]

connection issue #🔌technical-help message

[azure glen]

thx

[gilded birch]

HNY!!

[ancient rampart]

i have the same issue, and asset repair both from launcher and in-game doesn't fix it either, i always get this result

[gilded birch]

after clicking OK, does the game not prompt you to redownload some resources?

[visual girder]

its probably that,what do i need to do?

[ancient rampart]

now that you mention it, it doesn't, it just loads settings and continues on as normal

doesn't seem like there's any other broken assets either at least

[gilded birch]

that could happen as the game doesn't really check if your CGs are corrupted/missing after downloading them once

i could directly give you the background CG files from here lol

[ancient rampart]

wack

[gilded birch]

put these files into the game's CG folder: \Honkai Impact 3#####\Games\BH3_Data\StreamingAssets\Video\

[ancient rampart]

i guess it doesn't check for item icons either

[gilded birch]

in the future, if you have any missing CGs, i'd recommend deleting the Version.txt located in the same CG folder so that it would re-download all of the CGs

[ancient rampart]

https://tenor.com/view/see-eyes-what-meerkat-funny-animals-gif-14507303

tnks for the advice

[gilded birch]

no problem! let me know if placing the cg files into the folder fixed it

[ancient rampart]

i shall check now

[ancient rampart]

welp, can't check 'cus it's not rewatchable

[gilded birch]

ouf

well at least you know what to do next time

[ancient rampart]

item's still broken, but it's not like the CG assets would've fixed it

[ancient rampart]

but how do i know they're broken before seeing them?

[gilded birch]

good point lol

you can try using the repair function in collapse launcher and see if that fixes it #🔌technical-help message

or reinstall the entire game

other than that i have no idea what else you can do

[ancient rampart]

use the "delete assets" button in the main menu and then just redownload all assets?, haven't tried that, but i'm also not gonna just to try and fix 1 item icon that might be fixed within a day or so

[gilded birch]

yeah you can try that too

[ancient rampart]

i probably will if the item icon doesn't fix itself

[gilded birch]

i guess it will stay ❔ for now

[ancient rampart]

indeed

[gilded birch]

oh wait damn

i have the same issue 💀

❔

[gilded birch]

my phone too

[cosmic lion]

see if you are missing the 7z.exe and 7z.dll on the launcher folder, if that is the case follow the steps here: #🔌technical-help message or you can use a custom launcher (check 1st pin)
and to "check the drive" run on cmd chkdsk c: /f /r and sfc /scannow

[serene ferry]

i made a reroll acc and smh I didnt get the beginner event?

[cosmic lion]

are you sure you never use play on that server / with that HYV account before?
the beginner event timer start once you "enter the game" (first cg), so if you enter time ago to the game and exit, the timer will start from that day anyways

[serene ferry]

no I just started it today

[cosmic lion]

so its a new HYV account created today?
if that is the case, if after a restart the event doesnt show, contact cs and tell them the issue #how-to-contact-cs

[silver urchin]

go to ai chan phone -> login and screenshot it

[cosmic lion]

you need lvl 60 to see the login emblem screen

[silver urchin]

oh

new info for me

[frozen heron]

How do I fix this? Have they said if they'll fix this?

I don't think it's intentionally a question mark?

[willow falcon]

PC?

[frozen heron]

Laptop but yeah

[willow falcon]

Try to delete cache.
Go to %userprofile%\AppData\LocalLow\miHoYo
Delete folder Honkai Impact 3rd
The game will reload the entire cache again, but the cache size can reach up to 700 MB

[frozen heron]

Is there a chance this could mess up the game? I just want to be careful cause last time I messed with files I crashed my whole memory card.

[willow falcon]

Files from cache folder are temporary. Instead of manually fixing the error, you can try a third-party launcher from a first pin #🔌technical-help message

Here is the download cache button. The launcher will check the cache. If it finds faulty cache files, it will only replace those.

[frozen heron]

So, I delete this folder? Then what, the game will redownload the data in a way that will work better?

[willow falcon]

Correct. This folder contains temporary game files. They will download again after the folder is deleted. If you're not sure, just rename the folder, and then the game will download the files again using the old path.

[frozen heron]

It's (#🔌technical-help message ) still there after I deleted that folder I was told to. I might try the 3rd party launcher idea (#🔌technical-help message). I know this is for the Durandall birthday, will this affect the event itself or is the association between the event working well and the question mark nonexistent?

[willow falcon]

A third-party launcher will not affect the event. Btw, you can try a repair function from BetterHI3rdLauncher

[frozen heron]

I meant I was wondering if playing the event as is without fixing the image will affect the event.

I tried the repair function and I’ll see if it works, if not, will the 3rd party launcher be a good plan C?

[willow falcon]

Yes

[frozen heron]

It didn't work, so I guess I'll try the 3rd party launcher. #🔌technical-help message which one do I use? I play in the United States so I am sure I'm GLB and I play on laptop.

[cosmic lion]

That issue already happened before on other events and looks like this one is a glb ver. issue
I just played it and you don't miss the "story", the only stuff missing in the event is:

• icon on the menu
• one background (the commercial street)
• stamina reward icon

[frozen heron]

I see, I saw the stuff above here (#🔌technical-help message ) and got worried the whole thing was messed up. Sounds like more of something that has to be patched than something on my end, thank you.

for the birthday event is the voice only in chinese?

[gilded birch]

yes

[dark spindle]

help

[stoic reef]

what do you need help with?

[full junco]

they said they couldn't start the game

[stoic reef]

jinx

[stoic reef]

ah, whats happening when you try to start the game?

any errors? screenshots? what happens?

[dark spindle]

it says tap to start

but nothing happens

[stoic reef]

are you on pc or mobile?

[dark spindle]

pc

[stoic reef]

try this

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[dark spindle]

ok

[stoic reef]

make sure you remember your login info since it'll make you log in again

[dark spindle]

Alright

it worked

[stoic reef]

nice!

[dark spindle]

ty

[waxen forum]

I keep getting kicked out for a 5mb update every time I start coop (Edit: or sometimes as soon as I reach the login screen). Does the game really update 5 6 7 8 9 times in 10 minutes?

[stoic reef]

it is usually a connection issue causing that, i'd recommend trying a VPN (this pin has a good free one if you dont have one #🔌technical-help message )

[velvet horizon]

been having this issue for over a week now and only on pc, any help?

[stoic reef]

might be a cache issue, try clearing it (steps a few messages above yours)

[velvet horizon]

ty! i think it worked

[stoic reef]

noice!

[tight tundra]

Any help?

[stoic reef]

well like its saying, your network has tried to log in too many times and to try again later, you can try a VPN to get around this (this pin has a good free one if you dont have one #🔌technical-help message )

though if a VPN doesnt help, contact customer support and/or try again later #how-to-contact-cs

[dark spindle]

Is it just me or does EVERYTHING take 1 minute to load

[stoic reef]

do you get a spinning yellow circle? and is it a full on minute or is it like 20 seconds but feels like a minute

[dark spindle]

yeah its like 20 seconds

but it feels like an eternity

especially when you just wanna swap weapons or smth

[stoic reef]

any yellow spinning loading circles?

[dark spindle]

yeah

that does happen actually

[tight tundra]

oh ok, ty.

[stoic reef]

thats a connection issue then, its taking forever because it cant connect to the server right away and struggles. try the stuff in this pin, #🔌technical-help message and if it doesnt help then contact your ISP

[dark spindle]

man that sucks

[waxen forum]

I clicked "check downloaded assets" on the login screen and that seems to have fixed it

apparently some of the downloaded assets were "broken" or something, and it deleted them

[stoic reef]

ah makes sense

[tight tundra]

Uh...

i connected my VPN to japan, still does the same.

[stoic reef]

you can try clicking log in to another account and trying to change the password, it does say authentication failed. if you dont want to try that though then contact customer support

[tight tundra]

sure imma try.

no luck.

[stoic reef]

then yeah contact customer support, i guess you could try a different county on the VPN since japan sometimes has issues connecting to non JP servers but most likely gotta go to customer support

[tight tundra]

Is there like a link to where i can get customer service.

[stoic reef]

yes, in my first message

[tight tundra]

oh wait i think im dumb.

[stoic reef]

this one

[tight tundra]

sent the cs, might take a day or more idk. Imma wait.

[stoic reef]

mhmm just be patient, they'll reply as fast as they can

[tight tundra]

while waiting for customer service, i just was curious and click the Check downloaded assets button, there was apparently a broken asset there, still didnt fix anything ofc.

[pastel nova]

But I have a lot of new photos and interesting things that I don't have. I will update tomorrow.

[upbeat atlas]

yo, idk if this channel applys to me, but i have an issue where i have a game center account that i want to merge with my hoyoverse account but i started a new account on the hoyoverse account and now i am no longer able to merge my game center to my honkai impact account

is there any way for me to merge it or do i have to contact the official team to merge the acc

[stoic reef]

when was the last time you logged into the game with your gamecenter account?

[upbeat atlas]

probably around the evangelion event

[stoic reef]

It's probably not linked to a hoyoverse account then, did you get an error message when trying the account retrieval button at the login page?

[upbeat atlas]

yeah, it said that there is already an account linked to my hoyoverse account

[stoic reef]

So if you want to use that specific hoyoverse account then yes contact customer support #how-to-contact-cs and explain your issue and that they need to delete the accidentally created account. Do NOT play on the new account, if it's past like the tutorial they can't delete it.

If you don't care about using that hoyoverse account then just make a new email and make a new hoyoverse account at account.hoyoverse.com and then do the account retrieval before logging into the game and you should be good to go

Though if you go with option 2 then make sure it says link successful and not an error message at the end of account retrieval

[upbeat atlas]

i think im still in the tutorial, hopefully

[stoic reef]

Otherwise you might accidentally make a new account again. And I gotcha, just don't play on it more if you're gonna contact customer support to delete that honkai account that is taking up the hoyoverse you want

[upbeat atlas]

alright, thanks!

[tight tundra]

They finally responded, now i gotta wait for the thing.

[sharp vortex]

Anyone experiencing sound issues? There's like no sound at all except for the lift 'news' clickables

Tried checking recources and startup a few times but still no sound

[lunar gust]

are you on PC? check volume mixer

perhaps the game is muted there

[sharp vortex]

No it was phone, reboot helped the issue

[keen steeple]

hey guys im from india i just installed hi3 which server do i join?

[lunar gust]

you've already got the europe role

india gets global server

[keen steeple]

i did that just so i can text on discord but yes which server do i select in game?

[keen steeple]

how do i select that on pc

[lunar gust]

by downloading the corresponding game package from the official website

then in-game you are able to select between europe and america (only for global)

[keen steeple]

so in the website I should download the eu/america version (global) because that gets me the best ping for india? or is the sea version better?

[lunar gust]

idk tbh

but officially india gets global

[keen steeple]

awesome so ok i downloaded the global one (looking at the recommendation on the site) and ill select EU now ok

[lunar gust]

so india app store acc for example would download global

[keen steeple]

im on pc

[lunar gust]

I know, I'm just saying

if you have an iOS device it's something to watch out for

[lunar gust]

you can play on both servers and compare where you'd like to continue, if you're new

[keen steeple]

ok thanks

[lunar gust]

hoyo acc can be the same, but game acc is different

[keen steeple]

someppl are saying sea is harder than eu which is cheaper and more casual. what do they mean?

[keen steeple]

im using same acc i use for genshin and hsr

[lunar gust]

that's in terms of competitive content

cuz yeah, SEA has way more whales and tryharders

[keen steeple]

ok then ill try eu 🙂

[lunar gust]

in the long run I don't think it matters that much, you either whale or not regardless of server

the game can still be enjoyable even if you're losing ranks

[keen steeple]

ok thank you

[lunar gust]

yeah should be good

just know that you cannot delete game acc once created

either you delete the whole hoyo acc with genshin and hsr progress too, or you don't

[keen steeple]

i can use the account in eu and also in sea right?

[lunar gust]

yeah, same hoyo acc

[small barn]

How to check my last login date?

[lunar gust]

not possible

[small barn]

I want to get the returners rewards but i am not sure if its been full 3 weeks or not

[lunar gust]

ask CS

[small barn]

Nah dont wanna put someone through that actually

[lunar gust]

a kind soul

[small barn]

Bai

Thanks

[lunar gust]

was glad to help ig

[visual girder]

is there supposed to be a launcher folder?

[lunar gust]

yes, it's where you install the first thing you download from the website

[visual girder]

i dont have one

[lunar gust]

you just sent a screenshot of it

this is the launcher folder

the "Games" folder is your game folder

[visual girder]

oh so the hi3rd folder is the launcher folder

i am so dumb

[lunar gust]

[visual girder]

i'm not really smart with pc's you mean these?

[ebon halo]

Er, how can I check how many crystals I've spent on the starter banner

[cosmic lion]

You can't really see exactly where you use crystals, but you can see the history of them on the self search option of support on Ai-phone (show crystals you got/use the last 30 days)

Still as a recommendation don't pull on the starter banner, you can ask which banner is better to use crystals on #👶beginner-help

[ebon halo]

Thank you for the info! Unfortunately, I was advised to just restart

[cosmic lion]

Yeah that is the program, if you launcher already had those files then something else could be the issue. You could try first using a custom launcher (check first pin 📌)

If those don't work, probably something is wrong on the drive where you are installing the game

[bronze leaf]

im unable to top up in game with my prepaid mastercard. it said the transaction was declined, but i have sufficient funds for what im trying to buy

[stoic reef]

for that you can try using the epic launcher version if you want, it handles payments a little better. if you cant or dont want to then really customer support is the one to go for this since they handle payment issues #how-to-contact-cs

[visual girder]

my system is NTFS if you mean that

[slender sable]

How to make my phone less lag I got 10 gb space but still lags

[silver urchin]

storage doesnt affect the performance unless you have like 100% full disk

so your only option is reducing video settings

or getting new phone

[slender sable]

But the lowest graphics is still laggy

Big lag

[silver urchin]

whats the phone model

[slender sable]

Huawei mate pad

P40

[silver urchin]

hmm idk much about Mali so wait someone else to answer that

[lost venture]

No he didn't mean that

[cosmic lion]

Can you search the exact model on the device info, should be on the phone config
Because matepad is a tablet/mate [n°] a phone/p40 another phone.
If is the last one, there are like 3 models iirc and one is below min specs

[lost venture]

Ntfs is just a type of format you can say that windows uses for its OS and something like Linux (specifically pop idk if others do this) uses fat32 as it's format

Fox meant you should try downloading a custom launcher like collapse or better launcher

Which is found in the first pin you can see

And don't worry about being banned cause shit is approved and don't interfere with tos

It doesn't really modify game files

And latter is about a physical problem or even software but this is prob hardware related with a drive could be or just an overall problem it could be a corrupted sector or just need a quick reformat to be good again or just a problem fucking it up

[slender sable]

Idk if u mean this

[cosmic lion]

Pin link just in case #🔌technical-help message

[lost venture]

Yes this works

[cosmic lion]

Yeah your device is below min specs, nothing that you can do to make the game run better, except getting a better device

[lost venture]

The model here is ags3-l09 btw

[slender sable]

Looks like my wallet is gonna spilt out money

[lost venture]

It's a way for them to differentiate cause you can have 2 or more products with the same name no? Look at the Asus m16 it can have 2 or more configs

M16 is the generic name

But both have a specific model number to tell what it has one can have the i9 and the other an i7 , same as 4080 or a 4070

[lost venture]

Not to mention this is not even accounting for the new engine in part 2 in about 2 patces

[slender sable]

... Oof

[lost venture]

So min spec now prob not min spec in 2 patches

Could hold off then buy a "mid range" phone or even an old high end one for cheap

Well "cheap"

[slender sable]

Am sorry but I don't understand

[lost venture]

Refurbished last gen High ends works here assuming it works

[slender sable]

Oo OK

[lost venture]

Let's you have a banana

Bananas have a lot of different kinds right?

[slender sable]

Yes

[lost venture]

There's a banana that's sweet, another that's very Wattery, another that's dry, and another that's green not yellow when ripe

Banana is the generic name here like a Huawei matepad

But the specific model or species is what separates them apart

[slender sable]

Oh

[lost venture]

Cause one banana can be used for boiling a soup but the other is not ideal for it cause there is something in the other banana thay makes it special

The green banana and sweet banana are bananas yes but what if you needed green banana, would you then get a sweet banana? No you get the green one

[slender sable]

Oh

Now I understand

[lost venture]

Much like the aforementioned Asus m16 you could want more cpu powerr like the i9 or you want more battery life then the i7

It works like that there's a generic and a specific to help both sides both technical and non technical

Your average person won't goddam understand shit if you only had it as a fx-1350 only right? You wouldn't goddamn know about it on who made it or what it's marketed for

[slender sable]

Am getting it

[lost venture]

If I said a ag-56lqw9 you wouldn't know what I'm.saying

But if I said a samsung j7 now you know what I'm talking

That's the point of it

[slender sable]

Yea

[lost venture]

So you know the product then configure it as such if there's even an option for your needs

[slender sable]

I received so many knowledge today

Ima go wait for part 2

[lost venture]

If you can get a refurbished last gen high end that's ideal, don't really need to go the new midrange unless we go to nitty gritty on which gpu is better depending on how old the phone is etc etc

Though ask here to be sure

[slender sable]

OK tq

[lost venture]

I'm not sure on pricing but last I remember refurbs should be around midrange nowadays or a bit higher

[waxen forum]

help

I've restarted several times and this keeps popping up

when I try to do coop

[cosmic lion]

try clearing your cache and try again #🔌technical-help message

[waxen forum]

I tried that, and it didn't help

[stoic reef]

try running repair in the launcher to fix the data updated message, but the first message can also be caused by a connection issue and for that i'd recommend trying a VPN, a free one is in this pin if you dont have one. #🔌technical-help message

[waxen forum]

I've run the launcher repair lots of times, it usually helps for about 5 minutes before the errors come back.
Trying the VPN next.

(PS why/how does a vpn solve a connection issue?)

[stoic reef]

then yeah is most likely a connection issue corrupting updates/making coop not work right.

as for why it fixes it, the long explanation is here #🔌technical-help message

but the summary is that your connection to honkai servers goes through about 20 different companies/data centers on the journey from your house to their servers and somewhere along that line one of those places is unstable, giving you connection issues. your ISP continues to route you through that problem area because of a few possible reasons but a VPN basically routes you around that

its like a road detour because the way you've been trying to go has a bunch of pot holes so you're taking a detour to get a smoother ride

[waxen forum]

Thanks, that's a really easy to understand explanation

[stoic reef]

np

[waxen forum]

[south walrus]

So I wanna delete my europe account (to start over bc uh i accidentally started it a patch early) would that also delete my NA account (they use the same email)
and it says if i delete it it kills all other accounts or sum so just checking before i do anything ill regret

[cosmic lion]

You can't delete one game account.
The delete option on the user center is to delete the HYV account, meaning you will delete everything link to it ( HI3 accounts, GI accounts, TOT...)

[south walrus]

so change the linked email?

[cosmic lion]

Yeah you can change it to use it to create a new one, but remember that because you are changing the HYV email, it will affect the NA account too

[south walrus]

okay

then

uh

I wont change it

ty

just wanted to check

ill just use google..which uses the same email but different log in method so

[cosmic lion]

Just remember that by using the Google login you can only use it on Android, if you want to play on other devices you will need to link a email

[south walrus]

oh its fine

i dont have it on any other devices

that have honkai

[fallen timber]

"game files verification error. select retry to try again" need help pls

[south walrus]

once again ty

[cosmic lion]

It's a corrupted download, you can:

• Retry the download
• Download the file manually #🔌technical-help message
• Use a custom launcher (check first pin)

You choose what you want to try first, but for most users any of the last 2 work most of the time

[fallen timber]

thank you

[mystic yoke]

does moving my game folder to another drive cause problems?

[mystic yoke]

i ended up reinstalling

[stoic reef]

Technically no but you only want to move the games folder and nothing else then in the launcher update it with the new game location in settings otherwise it can mess up and the launcher will want to reinstall it like I'm sure happened, sorry I didn't see your message sooner but if you ever need to move it back just remember it's only the games folder and then update the game location in the launcher settings

[dense creek]

how can I fix this lol

I already restart the pc and the game keeps opening like that

[stoic reef]

close game and hold shift and click launch in the launcher and keep holding shift until the unity settings menu comes up and then adjust the resolution

[dense creek]

my gosh thank u so much... I couldn't enter the game in the morning because of that haha

[stoic reef]

np! yeah its annoying when that happens cuz the game remembers what resolution it was last set to and all that

[burnt torrent]

Hello everyone! i need help with a honkai impact account linking and unlinking.
Short story: i have an advanced genshin impact account and a honkai impact account both in different hoyoverse accounts. How can i reunite the games in a single hoyoverse account?
Long story: i have previously created a genshin impact and honkai impact account via google and some time later i linked the google account to a hoyoverse account. Recently, i decided to install honkai impact again but in an attempt to login i accidentally made a new honkai account that blocked my old one. In an urgent need to get my old honkai account info i linked it to a new dummy hoyoverse account. Later i contacted customer support and they unbind the accidental account but i was told they can't unlink the old honkai account because it was high level (it was lv 37 but its 39 now). I know how to manually link the honkai account back but i can't do it without unlinking it to the dummy hoyo account. What to do???

[stoic reef]

so unfortunately its impossible to merge hoyoverse accounts, customer support by policy wont unlink any account that you have access to and is past the tutorial (mostly cuz they cant unlink, they actually delete the hoyoverse account and copy the game data onto a new hoyoverse account so this action is only reserved for if your account was hacked or you cannot access the account becuase it was on like an old deleted student email or something like that)

so unfortunately you'll have to get used to using the two different accounts because there is no function to "unlink" and what customer support calls unlinking is actually either deleting a honkai game account that is still in the tutorial (the only time they're allowed to) or by deleting the hoyoverse account itself and binding all the different game data to a new hoyoverse account that you control

i'd recommend asking for a merging function in feedback surveys and stuff though because that would be a nice feature

[burnt torrent]

oh i see... will deleting that dummy account will cause my honkai account to be deleted as well? the honkai account is still linked to my Google account and that Google account is still linked to my original hoyo account

thank you for the answer by the way!

[stoic reef]

yes, if you delete the secondary hoyoverse account it will delete your honkai account as far as i know and np, i wish they could merge because it would make things a lot nicer for a lot of people, and a lot nicer for account stealers too i guess which is probably why they havent done it yet

[burnt torrent]

got it! i would rather suggest an option to manually unlink game accounts from the hoyoverse account or make it possible to unlink high level accounts that don't exceed a certain limit. thank you once again!

[stoic reef]

true, changing their policy to unlink or merge once you've proved account ownership would be better, but yeah you can ask for that in the version feedback surveys since they do allegedly read those

[burnt torrent]

my main concern is that i can't have both my genshin and honkai info together in hoyolab

[stoic reef]

but yeah thats the main annoyance is having to log out and log back in, i guess it would be faster with a password manager if you have one since it can auto fill email and password

[burnt torrent]

actually you gave me another idea! ill suggest to hoyolab to also allow you to switch accounts. anyways ill go and submit my feedbacks now

[slender sable]

Uh so I my surface of the screen got water droplets mark idk if u guys understand or not but I can't clear the mark 😢 anyone can help lol

[cedar hinge]

is anyone else getting error 10041 ?

if you know how to fix it please tell

[silver urchin]

coneection issue
#🔌technical-help message

[velvet horizon]

what the heck is happening, im trying to do hot on the trail and it wont let me in

[cosmic lion]

Most event info show some hrs-min before the event start, so if you try to enter/play before the time (or below the min lvl) it's going to show that msg.
It should be available for everyone now that NA had the event start like ~1hr ago

[velvet horizon]

weird, im going to try it on mobile and see if it works there, im level 80 so it shouldnt be a level thing

ok yeah it works on mobile just fine so i dont see whats happening on the pc client

[cosmic lion]

by the img looks like you try to play before the event started, idk your time zone, but you send the last msg at the time of the event starting but the img show 10:30, so could be that you try to play 30 before the event start

[velvet horizon]

its still not working on pc but the time on my client said it started 10 server time whic was 11 30 my time

[cosmic lion]

then if you still have the issue after a restart, try clearing you cache #🔌technical-help message

[visual girder]

tried downloading hi3 through the collapse launcher,because it doesnt work normally and that also doesnt work

[spare breach]

anyone got an idea on how to delete the honkai account associated with your email so i can recover my old game center account from years ago

[stoic reef]

you cant unbind a game account from its linked hoyoverse account, all you can do is delete the hoyoverse account itself which deletes every games progress linked to it (like genshin and HSR for instance) if you're trying to do account retreival with your old honkai account and the error message you are getting is "the hoyoverse account you are trying to link to already has an account linked to it" then all you have to do is make a new hoyoverse account to link to. if your "accidental" honkai account is still in the tutorial you can ask customer support to delete it without deleting the whole hoyoverse account but they cant delete just that if its out of the tutorial #how-to-contact-cs

[spare breach]

it might be in the tutorial?

Still?

yeah it should be

i sent the email

hopefully itll work out

[stoic reef]

hopefully! if it doesnt then like i said all yo uhave to do is make a new hoyoverse account if thats the error your getting, it is annoying having to deal with multiple logins but i guess its less annoying then never playing your old account again

[spare breach]

yep

i have backup emails to make accounts if necessary

[drifting mason]

Yo it isn't much of a problem, but why was I able to get the reward of having either the hersscher of thunder, hersscher of reason or fallen rosemary, when I have none of them?

[stoic reef]

i think thats a typo, since the associated weapon for herrscher of "reason" is actually herrscher of void's weapon, the keys of the void

so i think it meant to say herrscher of void instead of herrscher of reason

[drifting mason]

OHHHH aight

[rancid citrus]

why my game from time to time caps at 8 fps??

medium settings, core i5 10th gen, rtx2060, 16 gb ram

[stoic reef]

can you provide these screenshots?

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[rancid citrus]

it's in russian

[stoic reef]

thats fine

i am mostly looking at version numbers and i know where to look

[rancid citrus]

*8gb ram

[stoic reef]

can i see the whole display tab? i need to see the driver and feature levels

[rancid citrus]

and this

[stoic reef]

thanks :3

it might be that the game is running off of your intel UHD graphics instead of the nvidia one, does it drop to 8fps often?

[rancid citrus]

it can not drop at all but sometimes it happens like every 10 minutes

and stays for another 2-3 minutes

that's standart fps

[stoic reef]

do you have the nitrosense application? if you do can you open that and check the settings in the upper right corner and see if theres an option like discrete GPU only or anything like that?

[rancid citrus]

in the settings only windows button and keybord settings

[stoic reef]

thats the nvidia geforce experience application, not nitrosense

nitrosense is a thing specific to acer nitro laptops

[rancid citrus]

it's in nitrosense

[stoic reef]

ah i see, hmm let me see where it might be then in there

cuz theres an option in there to use the integrated graphics instead of the dedicated graphics (the nvidia one) which might be causing this

[rancid citrus]

I thought it may because it's boiling hot

[stoic reef]

that is sort of normal for laptops, but yeah yours doesnt have that option, mb it turns out its only for the 30 series rtx cards.

can you go to windows settings and then go to graphics settings (you can type "graphics" in the search bar) and in the graphics settings click browse and add bh3.exe (the default location is c:\program files\honkai impact 3rd\games) and then click bh3 and in options make sure its set to the nvidia GPU

if that doesnt help then i'd recommend using DDU to cleanly uninstall your drivers and then reinstalling the latest ones from the nvidia geforce experience app. your card in general should be able to run good at medium settings, though i cant remember the rtx 2060's performance for the higher performance areas like open world maps and APHO2, stuff like that

[rancid citrus]

it's autoset to nvidia gpu

[stoic reef]

then yeah try reinstalling the drivers with DDU

[granite bane]

the game doesnt log me in automatically aymore is there a reason for this?

i open the game to this screen basically instead of being logged in already

[silver urchin]

@stoic reef

[granite bane]

oh its not looking good

[silver urchin]

try clearing cache #🔌technical-help message

[granite bane]

i have intel core i5 9th gen do u thi9nk itd still work qwq

[silver urchin]

depends on the gpu

[granite bane]

nvidia 1050

itll probably work fine on lowest settings

[silver urchin]

thats under the recommended but should work on low ye

[granite bane]

star rail runs great and im way below recommended so its whatever

im sure itll be fine

[silver urchin]

that should be more clear

[magic pike]

holy hell

[warm frost]

Guys if i play on traditional chinese version, is the version up to date?

[odd wedge]

Only Mainland Chinese server is ahead
SEA, GLB, KR, Traditional Chinese together

[warm frost]

Wait so if i download traditional chinese its already on 7.2??

[odd wedge]

Traditional Chinese is same as SEA/GLB dear, we still 7.1

[warm frost]

oh ok

[odd wedge]

haha what did I even type everything out for

[silver urchin]

[stoic reef]

thanks!

also whew this place is gonna get busy with all the people unable to play

[silver urchin]

yeah

unfortunate

[lunar gust]

[odd wedge]

https://i.imgur.com/jjBh6RI.png

[silver urchin]

blame marisa

[lunar gust]

don't think marisa posted a low res pic

[silver urchin]

oh i sent the wrong one then

rip

[thick python]

Sorry for the late response. Can you elaborate what's your specific issue?

[wheat parcel]

I assume that both my processor (idk what amd ryzen 5 equivalent of intel) and GPU (Nvidia GeForce GTX 1050) pass the minimum, so with 8 GB of ram i should be able to run the game post 7.3 right?

Cuz my phone didn't pass the minimum processor

[stoic reef]

should hopefully run it on low ish yeah

[wheat parcel]

Currently im running on level 4 of the graphic settings and its still good, we'll see if i can keep it on 4 or lower it to 5

[stoic reef]

Mhmm we'll have to see how these specs hold up once it releases

[silver urchin]

i wonder how my uhd 730 still surviving

[stoic reef]

[scarlet mica]

Coping with my iphone 7

[visual girder]

it says the file is corrupted

[paper sluice]

I recently came back to Honkai and I've tried retrieving my account but when I try to bind it to a Hoyoverse account it says it can't because the environment isn't safe or something similar which makes me not able to play at all

How do I fix this?

Also, when I try logging on with the account I used with the same username it logs an account that puts me on tutorial

It's really weird

And I'm sure the username I put is the one bound to my account

I tried creating multiple hoyoverse accounts and bound it on said accounts but it still puts me on tutorial

[paper sluice]

So then I guess that is the reason why it says this

Should I contact cs maybe?

[tulip forge]

you cant link your google account anymore?

[paper sluice]

The hoyoverse account that's bound to the gmail, yeah

Because it says it already has some other account bound to it

[tulip forge]

ok

[cosmic lion]

When was the last time you played the game?

[cosmic lion]

Then if after you try downloading with collapse looks like something is wrong with your drive
Did you have enough space to install the game? (Like ~40gb)
And run on cmd:

• chkdsk c: /f /r
• sfc /scannow

[paper sluice]

Last year

If you're wondering about the hoyoverse account thingy, I already did that back then and I contacted customer service and I got it retrieved

Then I played for some time

And then I stopped

When I login it just shows me the tutorial

When I try to retrieve it it shows me that the account still exists

I think what happened was that when I was deleting some hoyoverse accounts I made accidentally I may have deleted the account linked to the Honkai account I had.

The new hoyoverse account system is really really confusing honestly

[cosmic lion]

Then your account is already link to HYV, so you only need to login, the account link (retrieval) you can only do it one time
just be sure that you are login with the correct HYV account and on the correct server.

[paper sluice]

It is but when I log in, as I've stated earlier, it makes me play on a different account and it shows me the tutorial

[cosmic lion]

If you ended up deleting the account then you can't do anything, so check any account that you remember on HoYoLAB and check the battle chronicles if you don't want to ended up creating new HI3 accounts

[paper sluice]

Really? But when I try to retrieve it using the username I had used back when Hoyoverse accounts weren't a thing, it shows that the account still exists

I also have the UID

[cosmic lion]

Once the account is link to HYV is link forever to that account, you can't unbind it/link it to another

With the UID you can contact CS via email and tell them that you don't remember how to login, and they will tell you what you use with a censored ver of the login info (like em***@.il.com)

[paper sluice]

I see

I just contacted them about it

I'm currently waiting for the reply

Hopefully I get it back

Thanks!

Do you think this method could work in genshin? I've actually got an account made back then but I forgot the login detaild

I still have some screenshots of the UID and me doing some actual gameplay with ut

But I lost the account login details

Anyway

[cosmic lion]

Should be the same

[paper sluice]

Thanks again!

[cosmic lion]

GL

[paper sluice]

I got it back just now. Turns out I was loggin in the wrong way. I got the account back and I can play again

Thank you

[stoic reef]

nice! glad you got in

[sterile fulcrum]

every time i log in it logs me into the very start of the game and i have made sure im on eu and that i have my username and password and everything right and it still logs me into the very start

[stoic reef]

the only time it'll do that is if you're on the wrong server or the wrong hoyoverse account, since you're on the right server it has to be the wrong account, when was the last time you played normally?

[sterile fulcrum]

like a year ago cuz i couldnt log back in

[sterile fulcrum]

its the right account cuz when i try and link it it shows the right level and name but when i actually try and log in it logs me into another account basically

[stoic reef]

i see, so that account linking is the old mihoyo account system, not the hoyoverse account system. just because you have an account on the old mihoyo system does NOT mean that it is on the same hoyoverse account. they're different account systems and more often then not people linked it to a different hoyoverse account. you probably linked it to a different hoyoverse account. if you cant think of any other emails it might be linked to (alt email accounts, student email, etc) then contact customer support via email with your UID and explain that its been like over a year and you forgot what hoyoverse account its linked to and they'll help. #how-to-contact-cs

if you think you might have some other hoyoverse accounts it might be on but dont want to make new honkai accounts testing things then i recommend going to hoyolab.com and logging in with the hoyoverse account you think it might be on and then checking the battle chronicles to see if it shows your honkai account and if you find it then just simply log into the game with that account and it'll open to your old honkai account

[sterile fulcrum]

oh okay thanks a lot for the help

[stoic reef]

np and good luck!

[sterile fulcrum]

thanks!

[knotty vapor]

discord won't register me playing honkai, when i try to add it manually it's not there , been having this problem for months

how to fix

could the problem be related to a change in game files?

[storm turret]

(potato laptop)
i3 7th gen
4gb ram
AMD Radeon 530
I am fucked, aren't I?

[atomic beacon]

I wanted to reset my progress on Honkai3 without deleting my progress in Star rail is there a way for me to do that like only reset hi3 without deleting hsr progress?

[cosmic lion]

That is not possible, your only options are, if you want to still use the same HYV account you can play on another server, or create a new HYV account to use it on HI3

[loud ocean]

was the deadline for all vol 2 book deliveries this month? if yes then i havent gotten it

[cosmic lion]

Probably you still can run the game, because older chapters are going to be "the same" afaik, but you are going to have issues with new chapters if they are too demanding
You can check the specs here #🔌technical-help message

[cosmic lion]

For this time they didn't give a "deadline", but if we compared it with last time, this month should be the last one where they should send it.
Just in case check the tracking code on the Ai-phone, some captains had them updated to the local one, while others had to talk to customs. If you still have issues/questions talk to CS about it #how-to-contact-cs

[cosmic lion]

Afaik is a issue on discord with games/programs without "rich presence", they can randomly stop working and you need to delete them and add them again
You can try that, or if you want, you can try the collapse launcher and enable the rich presence of the launcher

[knotty vapor]

yes i uninstalled and dowloaded the game again and it fixed 😭

[urban needle]

Why is this game asking for admin permission

I asked and they sent me here

[silver urchin]

thats kinda normal most games require admin permissions

you can try enabling that if you want

[stoic reef]

its because the windows folder that is the default installation for most programs (including honkai) is a folder that windows wont let you modify (in this case add or remove files and run the 7zip unzip application to unzip the updates) is in program files which without admin permission only lets you read files from folders in that location. to update the game, update the temporary cache, download new stuff, etc it needs admin permission

[stoic reef]

@cosmic lion @silver urchin @gilded birch @odd wedge

[silver urchin]

[cosmic lion]

[silver urchin]

#status server timers is not updating

since 1/1/24

[gilded birch]

[stoic reef]

oh yeah you're right :o
I sent a message about it, hopefully gets fixed soon

[silver urchin]

[cosmic lion]

is the y2k...24

[silver urchin]

[restive quest]

anyone have any idea about error code 400_0?

i dont usually play pc

[stoic reef]

not sure if i've seen that error before, can you send a screenshot of that error?

[stoic reef]

ah that explains why i havent heard of that

[restive quest]

uh oh lol

[stoic reef]

this is HI3 tech help not HSR, havent heard of that error cuz i dont know HSR errors and stuff. please see this pin, #🔌technical-help message

if you arent already in their discord then try their customer support

but HI3 does not have an error code like that so i have no idea what could be causing it

[restive quest]

omg im so sorry

[gentle wraith]

Usually, how many days or weeks until I get my account back? I emailed hoyoverse and filled a form but I haven't got any email for 5 days already

[restive quest]

i didnt even realize i was in the wrong server

[stoic reef]

its all good

[stoic reef]

do keep in mind that they dont work 24x7 (mostly just business days aka 5 days a week) and depending on teh complexity of how easy it is to verify your info it can take longer than average. I think the longest anyones had to wait is a week and a half but make sure to double check your spam folders and if you dont get a reply back by next thursday or so then send them a new email and ask for teh status of your request

[gentle wraith]

Got it, thanks!

[empty sorrel]

excuse me, does anyone know how to solve this problem? I've re-downloaded 5 times but I still see this error

[stoic reef]

thats a corrupted download error, considering its happened 5 times i either recommend manually downloading it: #🔌technical-help message

or using one of the two custom launcher's in this pin, they handle downloading and updating the game much much better than the official one: #🔌technical-help message

[empty sorrel]

okay, thank you, i will try it

[tranquil jacinth]

Hi! Been playing since early 2022, and I’ve never had this problem.

I had un-downloaded around 6.8/6.9 I think, and redownloaded on pc again a little while later.
As of recent, I’ve had a lot of problems with the launcher. I eventually resorted to YouTube and HoYoLAB. I couldn’t find ANYONE with my issue.

Problems I had:

• When clicking Launch absolutely nothing would happen
• Launcher would not show any links to Discord, Fb, Twt, HoYoLAB, etc. it would not even show “events” “notices” or “Info.”
• Would not “Repair” would immediately either close or have no action.

I redownloaded it from the Honkai Impact 3rd site, and it said it was stuck on 4.8?? It also would say “checking for updates” and then not do anything, but if I closed it, it’d force re open the launcher and say it “failed to get updates.”

I tried from Steam, wouldn’t let me login to my original account at all.
If I can get any help, that’d be greatly appreciated!

[stoic reef]

the common denominator for all of those things are either a network connection issue or a broken launcher either corrupting the download, not updating the launcher properly, or showing any of the online resources like the links. I recommend using one of the custom launchers in the first pin, if you play multiple hoyoverse games then the collapse launcher lets you switch games without needing to open multiple launchers so thats nice, but both handle updating launching teh game much much better and have other features like changing the resolution outside of the game and so on

[somber leaf]

Also, Steam is a separate account system, so you wouldn't be able to use it

Though Epic should be fine

[stoic reef]

that too, dont bother with steam and epic will work if you're on global

[tranquil jacinth]

Okay! Thank you so much!

[silver urchin]

How to fix this?

[somber leaf]

Check your internet, reload the app, try a VPN, if on Android then also check that webview is updated in the play store

Also, on Android, clearing the game's cache (not data!) can help with some random issues

[silver urchin]

Webview is updated and I cleared the game's cache, but still have the issue

I'll try VPN

[somber leaf]

Try a different network connection (mobile data instead of wifi or vice versa) or vpn

[silver urchin]

Alright

Thanks! It worked

[somber leaf]

[mental stream]

Is it just me or is anyone else's game bugged in the event? I can't seem to click on anything

[gilded birch]

uhm did you check your recording 💀

[mental stream]

👀 Seems fine on my end. Basically I can't click on anything in the event screen.

[gilded birch]

does the back button work? can you still hear button presses? or is it completely frozen?

you can first try restarting your device

[mental stream]

The game keeps running, but none of my clicks registers antyhing. I can hit esc to bring up the close game dialog, but still cannot click anything. Same behaviour on PC and iPad clients

[gilded birch]

try using a vpn - one is provided in the pins #🔌technical-help message or you can use https://1.1.1.1/

it could be a connection issue from your internet/isp to honkai’s servers

using a vpn would reroute the connection, potentially fixing your issue

[mental stream]

Same behaviour with iPad tethering off my phone

[stoic reef]

is your phone connected to VPN while your ipad is tethered to it?

[mental stream]

I tethered through mobile data on my phone, which is on a completely different provider too.

[stoic reef]

right, but considering your home internet and your mobile data are physically sending data out of your city/town there is a small chance they are routed similar ways to honkai's servers and therefore have the same problem, it cant hurt to try a VPN. unresponsive buttons/menus is 90% of the time a connection issue

the other 10% it can be an issue that clearing the cache can fix or a corrupt installation, but considering its happening on both your ipad and your pc at the same time then unless both of your installations had the same uncommon broken installation issue then its most likely a connection issue

[mental stream]

I'm still getting the same problem after using ProtonVPN

[stoic reef]

on both devices?

and its just the event right? everything else in the game works ok?

[mental stream]

Currently testing on PC. Only the challenge stages of the event, everything else works.

[stoic reef]

mb i thought it was the whole event but if its just the challenge stages it is less likely to be a network issue. you can try this to clear the cache on pc (assuming its still happening on there) and if that doesnt work im actually not sure what it could be, i'd ask customer support if clearing the cache doesnt work. if you have the internet for it you could try reinstalling but its a big game to reinstall so that ones up to you. #how-to-contact-cs

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[mental stream]

That didn't fix it :(. Guess I'll contact CS.

Thanks!

[stoic reef]

np and i hope they reply soon!'

[paper depot]

ive tried the support desk and by email but i don't think they understand, i got back into the game about a month ago and ive made some good progress, level 62, good suits. when i first came back, i kept trying to get my old account back, specifically from October 2020, because its an old account i figured it had some value, but i didn't know my user name or uid, all i know is possible usernames, the device i was playing on and what email was attached to it. im guessing that since its so old and inactive that it was deleted, but i have emails to prove i had the account. only problem is that my new account is also under that email

but because of the new login event id like to have those days, and the emblems for the anniversaries

ive just made so much progress on my new account that id rather not leave it behind for the other

[stoic reef]

the main issue is that without your UID, they cannot find your old account because theres millions of accounts so any kind of description of your account wont help either since they cant look it up that way. and since any account recovery process requires that you have to prove that you're the genuine original owner then knowing your account ID is one of the most basic parts of ownership proving so thats

but to address your other things, the account was not deleted, they dont delete accounts, even if you ask them to they will not do it so your old account is still there.
your old account might still be on the old mihoyo account system. i'd recommend trying the account retreival on the login screen and maybe try forgot password with the email login or try other logins like the google or apple option (only available on mobile), if you can get it to show your old accounts UID then customer support can help you. if you cant find it then all i can say is keep trying things on the account retreival but without a UID they cant help you find out what hoyoverse account your honkai is on, or to let you know that its not linked at all and to do the account retreival to link it to a hoyoverse.

[paper depot]

yea I would do the account retrieval but my new account is somehow under the name email as my old account

is that because of the system change?

[stoic reef]

so that is kind of unrelated actually

the account retreival looks at the old MIHOYO accounts, which your old honkai account is probably on.
the new Hoyoverse accounts which your new honkai account is on is a totally seperate account system and can have the same login despite being different honkai accounts.

its just two different account systems so the fact your new one is on hoyoverse account [e-mail] can mean that your old one is on mihoyo account [e-mail] and that is perfectly normal because its two different account systems

[paper depot]

Yea true

My old one is on mihoyo

Alr I’ll try that

Thanks

[stoic reef]

np and good luck!

[worldly cipher]

It's not a honkai tech question but a keyboard one

I'm using an RK Keyboard using it on wired mode question is does is still need charging?

[severe verge]

I've the same issue on PC and Android. For some reason clicks don't register. I found that if I keep clicking multiple times the click work sometimes

[worldly cipher]

Sometimes it's a internet issue just check 2nd pin

You can also try restarting the game or restarting your device

[solemn cosmos]

Why am I getting this error?

Please mention me if anyone replies.

[worldly cipher]

Tried restarting the event / game?

[solemn cosmos]

I did yes
Tried clearing cache as well.

[worldly cipher]

Try the 2nd pin I guess

[solemn cosmos]

Ok let me try

[solemn cosmos]

Tried switching between wifi and mobile data. Problem persists.

Game failed to connect to server while using VPN so no result in that.

PS: I restarted the game everytime I tried a step

[boreal stirrup]

Why sumer event is soo laggy

[sterile crypt]

I'm having this problem as well both on android and pc

gonna missed my daily

[solemn cosmos]

Same. It's running on 25 fps

[boreal stirrup]

Nah, i should click on it for 10 time so it get registered

[solemn cosmos]

I faced this once and then game crashed. Restarted it and now it's fine

[mental stream]

Mine just doesn't work at all 🤷

[stoic reef]

if anyone is still getting the event freezing/lagging please repair your game installation (on mobile click the red repair icon in the bottom left of the login screen. On pc click the 3 lines in the launcher next to "launch" and repair the game).

if that does not work then contact customer support and let them know you're having the same issue #how-to-contact-cs

[shadow prawn]

How can I get my account back if I only linked my account to mihoyo pass thing but now it doesn’t support that
I have UID of my account and Hoyolab detail

[quasi spade]

Hey, does anyone know if the camera control in the game is normal, or has it always been like this? (That the camera can only be rotated with the mouse cursor)

[worldly cipher]

You can press Q/E/M/N

For the controlling the camera

[stoic reef]

do you remember about how long its been since you last played?

[worldly cipher]

Q/E = Left and Right
M/N= Up and Down

[quasi spade]

Is it possible to move the camera with the mouse itself, as in other hoyo games i can’t?

[worldly cipher]

Sadly no

[quasi spade]

oh, thanks

[shadow prawn]

Last time I played was during HoO release and when we got free HoT

And then I uninstalled it but now when I reinstalled I can’t enter

🥲

[stoic reef]

honkai keyboard and mouse combat controls was designed around keyboard only since thats teh best translation from controller designed gameplay. as far as i know its never changed.

[stoic reef]

so to answer your question, your honkai account is already bound to a hoyoverse account, you can forget about the whole mihoyo pass thing for now. Basically if you played at all since july 2022 (HoO release date was in Feb 2023) then you had to have had your honkai account already linked to a hoyoverse account. if it is giving you a new account when you log in then you are simply either logging into the wrong server, or the wrong account. Double check that your game is set to the right server (you've set your discord profile to be EU, so if thats what you played on then make sure its set to europe, not americas) and try any hoyoverse account you can remember. if you cannot find what hoyoverse account your honkai account is linked to then email customer support and give them your UID and explain that you've forgotten what hoyoverse account your game is linked to and they'll be able to help #how-to-contact-cs

[shadow prawn]

Thank You
I’ll try contacting CS

[stoic reef]

np and good luck!

[worldly cipher]

I only do camera controls via mouse when it's APHO

Its just me that APHO camera rotation is slow

[stoic reef]

tbh i just use controller, though i dont move the camera too much since i just let the lock on deal with it

[shadow prawn]

I tried , what u told to login using hoyoverse account( I have only one ) but it restarts the game for me from the beginning so, it isn’t the account I used to play
Also, how to switch servers?(Idk which server it logs me into)

I used to play on Europe server

[stoic reef]

at the hoyoverse login screen in the game the server will be shown in the upper right corner if its the global version of the game. if there is no server selection in the upper right corner then you have the SEA version installed and that might be your issue right there

[shadow prawn]

Oh

I might have installed sea version

[stoic reef]

if you have the global version you'd see that in the upper right corner

[shadow prawn]

Yea there’s no server switch screen at the top right

[stoic reef]

are you on pc or mobile?

[shadow prawn]

Mobile

[stoic reef]

ios or android?

[shadow prawn]

ios

[stoic reef]

[shadow prawn]

Which is the sea version

Honkai impact 3rd or 3

[stoic reef]

oof, still possible but this'll be a bit of work to install the right one. and sea is honkai impact 3

global is 3rd

[shadow prawn]

Welp

I downloaded sea

[amber relic]

can someone explain what it means? i checked all my resources, they don't seem to have reached the max capacity

[stoic reef]

well the mystery is solved, but for iOS its using what region your apple account is set to and theres no way to manually install so by far the easiest way to fix this is to make a new appleID account set to some EU country for the location, then switch to that account when downloading and updating the game

[shadow prawn]

Alright

Man I already sent the email to CS

That I forgot my account details and had it connected to mihoyo pass

[stoic reef]

they wont do anything unless you ask them to so you can just wait for them to reply and then reply to that and say you figured it out

[stoic reef]

can you go to your equipement and go to the weapon and stigmata salvage screen and see if the inventory is maxed out?

[stoic reef]

this screen specifically, at the bottom it will say how much you have. if either this or the weapon salvage show 1000 then thats why

[amber relic]

ah got it thanks, mine is 1000/1000

[stoic reef]

yeah if you play enough you gotta go through and salvage all the 2-3 star duplicates at the bottom every now and then, looks like i need to do that soon actually

[terse drum]

Any one else gets this error?

[shadow prawn]

Yesss
I got back on my original account

Now Idk what to reply to the CS if I get a reply back from them

[stoic reef]

just say something like "sorry for wasting your time but i remembered it, thanks anyways!"

or something like that

[stoic reef]

some people got that fixed by restarting their device and/or repairing their game. if none of that helps though then contact customer support

[terse drum]

I guess I'll try restarting device

[terse drum]

Where is repair game option

[stoic reef]

on mobile click the red repair icon in the bottom left of the login screen. On pc click the 3 lines in the launcher next to "launch" and repair the game

[terse drum]

Ok ty I'll try that now

[shadow prawn]

[stoic reef]

it'll be fine, they probably get hundreds of that same thing and are probably just happy to have it resolved quickly

[terse drum]

Ugh I had so much hope. I clicked the check files button and it said deleting bad files

But still doesn't work

[stoic reef]

Rip

Maybe try again later but also report it to customer support, a few people had the same issue this morning #how-to-contact-cs

[patent magnet]

This happened to me as well

[lament summit]

My game is frozen when I try to start endless 25 from summer event.
Its happen in pc(win11) and phone(ios)
Does anyone have the same problem?

phone: iphone 14 pro
PC: ryzen 7 3XD, nvidia 3060 ti

My game only frozen when I click in endless event

Apparently the game is not frozen, I'm clicking out of the option, sometimes the option works.
I think option is clickable out of the option in showing in my screen

I entered in event clicking in everything in the screen, and I started the battle in the way.
Just a example, I started battle clicking in X that close the window

[undone obsidian]

im having the same issue

[lament summit]

Its only happen in endless from summer event

[undone obsidian]

just joined the discord server to check if its a known issue

it happens for both my PC(win10) and Phone(android)

[forest matrix]

Why does my game not work when i enter the summer event?

[lament summit]

I think the game is in infinite loop.
The game is becoming slow and it is consuming 4gb of memory

[forest matrix]

Oh ok, what can you do about it?

Wait and hope?

[lament summit]

I just click everywhere until enter in the battle.
Yeah, wait and hope

[forest matrix]

Thank you

[undone obsidian]

i hope they do something about it

[gilded birch]

it’s probably a memory leak then

either your installation is faulty (you can repair it via the red 🛠️ icon at the login screen), or the devs wrote buggy code

however with the amount of people reporting, it’s probably likely to be the latter

[worldly cipher]

Yeah it's most likely a bug

#🐛bug-report / contact cs

[robust meteor]

Has anyone installed Honkai Impact 3rd on Google Play Beta for PC?
Does it apply the Google Play Beta discount in any purchase?

[cosmic lion]

if you mean the "first play pc purchase" discount, that doesnt go for HoYo games
read the promotion terms, because afaik other games dont have that discount too, but change for country to country not only the games, the discount amount too

[robust meteor]

Ooooh, what a shame
It's just that I'm about to buy a graphic card but I'm on the limit budget, wanted to see if I could save a bit of money with that discount, that Mei HoO swimsuit skin is pretty

Thank you anyway!

[proper fossil]

can my potato run 2.0

[upper parcel]

How is that potato

[gilded birch]

yeah you probably can run at max settings lol @1080p

[lost venture]

... that's not a fucking potato

That shit easily run 200 fps or so

[lofty fog]

My 750ti is crying

[upper parcel]

Can relate

I'd probably still would be sitting with a 760 if it didn't break when I was moving lmao

[minor escarp]

Is there any specific reason the "Lineup Tutorial" button in the Hot on the Trail event doesn't actually do anything when you click it? Would be incredibly helpful to know how these teams are supposed to play but it hasn't worked on any team I've tried to click it on

[true stream]

that was a jumpscare

[cosmic lion]

I don't remember a "lineup tutorial" button unless you mean the lineup guide one, that just show you some of the team that are mostly use by others... If that is the case probably is broken, but you should be able to enter by clicking the valk team below the button.
Still, you can report on #🐛bug-report that the button don't do anything if that is the case

[minor escarp]

It's this one in the upper right on the event prep screen (event even specifies in a tooltip that you're supposed to be able to click this to see how teams work)

[cosmic lion]

That doesn't give any info of what happen
If the game crash again, tell us what you did before and send your output log

2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here```

[cosmic lion]

Click on the valk below the button, if you still don't get the team guide list, then contact CS and tell them that is not working

*Just a reminder, that is not a "tutorial" on how to play, is just a way to see other teams that will work on the stage, in case you have something better that the trial valks

[worldly cipher]

Can't cuz we know max settings isn't fully optimized

Full potential is the High settings

[gilded birch]

yes that’s true as very high render accuracy is the culprit

[lost venture]

Hence ultra settings on most games are not that different from high to the naked eye of the human

[worldly cipher]

You'll barely see any difference between High and Max / Ultra

[still chasm]

is this the right place to ask how to move genshin from hard drive to my ssd?

wait wrong server

[burnt mural]

yo whay is tihs not loading

[stoic reef]

thats usually a connection issue, try all the stuff in this pin #🔌technical-help message

[burnt torrent]

yup this can be a connect issue. also check that your phone isn't lagging or similar

Hi everyone, for some reason the cgi no longer plays for me. around a week ago i was doing the open world and the cgi plays normally. now im progressing in the main missions but it just shows a black screen and im forced to skip. i went to the resources page and ensured that i have everything downloaded then went to replay the cgi but all of them show the black screen except for one that showed a subtitle then stopped at that. is there a fix for this? i play with an android phone

[stoic reef]

thats usually due to corrupted cgi files. assuming your android is capable of playing the game ok i'd recommend clicking the red repair icon at the login screen and deleting then checking your assets to redownload them. it'll be a big download so probably will want to do it on a fast wifi

[placid sable]

hi, while trying to download the game, it says that there is a problem with my connection and I tried switching it, didn't work. How do I fix it?

[silver urchin]

you can either do the manual download from first pin
or try this #🔌technical-help message

[placid sable]

ok thanks, I'll try this

[placid sable]

Huge, it worked, thanks again

[silver urchin]

[rancid marlin]

just tried to move my hi3rd into a different drive by moving the entire folder from one to the other, but since i need to redownload the launcher into the new drive (and then move the hi3rd game/ games folder into the larger hi3rd folder which includes the launcher) i havev two copies of the game in my drive. the problem is that the game launches from the new hi3rd folder from when i downloaded the launcher, but it takes the game files from the old folder that i moved into the drive. it seemed like i should just move the hi3rd games/games folder into the new hi3rd folder but when looking at both they dont seem to have the same files

this is esp the case since one is called hi3rd and hi3rd glb

so im not sure what i should do because i dont want there to be any weird problems with installin gfuture updates

[silver urchin]

you can go to launcher settings and specify the game path manually

[rancid marlin]

if the game path differs from the default path made when installing the game would it cause any update issues?

[silver urchin]

no

[rancid marlin]

bc currently my path includes the hi3rd folder pictures above on the left when the new folder (which i basically just am using for the launcher) created from the most recent installation of the game is on the right side

[silver urchin]

also may i ask why you want 2 folders of the game?

[rancid marlin]

i dont, that was my original question

[silver urchin]

you're fine deleting the one with small size

and set the path in the launcher to the folder you moved

you could also try a custom launcher from first pin it should auto detect the game

[rancid marlin]

okay thank you i will try that right now

[silver urchin]

delete the dupe game folder tho

[rancid marlin]

the "dupe" folder is the new one but i cant find the launcher button from the older folder which was why i tried to dl a new copy of the game

i otherwise have the game installed but im just trying to do this so i dont have to redownload the entire game

this is what i assumwas the launcher but this is the old one

so i have no idea whats wrong with my game files LOL or what ive done

i might just do a reinstallation bc it mightjustbe easier

[silver urchin]

so basically do this

1. delete that new downloaded folder
2. download BetterHI3Launcher
3. put that downloaded file in your actual game folder and open it

[rancid marlin]

i think itworks, though is this just an easier workaround to having a launcher when its separated from the client in files? like is it still possible to get the official launcher and the game files into one

[silver urchin]

yes possible by just changing the path manually as i suggested, but tbh the official launcher is not even needed

i've been using custom launcher since years already

[rancid marlin]

i tried doing that where the launcher goes into the old folder (hi3rd)to launch the game, but my concern was just that the new folder containing the launcher had files differing from the old one i currently had, most notably the difference between audio (left) astrolabe (right) and the presence of more files in the newer one (hi3rd glb) than the old (hi3rd)

so i guess i didnt know if it mattered but i suppose it may not. im gonna try to move games from older folder into the newer folder to see if it works

alright i got it to work, i think my new folder in my drive was not correctly installed but i was able to get a correct installation of the launcher folder and was able to move my games folder from the old one into the new/official folder, idk maybe i had the very first new client installed from 4.9 which was why the files were different

i checked again and i think its true because it even has the pngs from the launchers before it got updated from 4.8 LOL so what mustve happened was that i was using a new launcher pathing into the old client in the folder w the old client as well

anyway thanks for the help

[gentle wraith]

how to fix this error: 10030? I tried to restart the client and still the same error

[cosmic lion]

is a connection issue, check the [2nd pin](#🔌technical-help message) for some ways to fix/bypass that problem

[gentle wraith]

still doesnt work, btw this is pc client

[gilded birch]

Can you click Check Details and send a screenshot of what is shown? this helps us narrow down the issue you have

[gilded birch]

did you try using a VPN as suggested in the aforementioned pinned message?

[gentle wraith]

I do actually

but I'll try to restart my router, I didn't tried that

[late prism]

just woke up this morning to this error 10030, i tried doing the stuff on the second pin and it didnt work

[stoic reef]

what things did you try specifically from the 2nd pin?

oh also when you used a VPN, do you remember which country it connected to?

[late prism]

i restarted my router, switched between wifi and ethernet cable, and vpn somewhere in the americas forgot which country specifically since im staying in php for vacation

[stoic reef]

any other internet connections you could switch to? like a different wifi entirely?

could try flushing the DNS cache and clearing the game cache to see if it'll resolve the host name.

Flushing DNS cache: https://4it.com.au/kb/article/flush-dns-windows-10/

Clearing game cache: #🔌technical-help message

[late prism]

ill go ahead and try those and if it doesnt work it might be the vpn im using so ill try that one in the pin

[stoic reef]

could be, if the VPN in the pin is no good either then unfortunately the issue has to be with your ISP at that point and using a different internet network (hopefully with a different ISP) is the fix

[hardy locust]

is it only me who has this error?

Already tried to clear cache the game but it doesnt fix it

[stoic reef]

1003x errors are connection issues, try all teh stuff in the 2nd pin #🔌technical-help message

[oak bolt]

Had the same problem as everyone here but now its functioning properly check again

[late prism]

yeah my vpn was the problem had to use the one in the pin, anybody know why this is happening tho

[stoic reef]

its an ISP routing issue basically, you can read the full explanation here: #🔌technical-help message

[wheat fern]

so i'm gonna be stuck with 6mb/s download speed until an isp gets fixed

damn even the beta client got affected

[silver urchin]

"honkai impact 3 has encountered an error and must close" how to fix?

here is output ;og

[silver urchin]

your device is below the minimum requirements, nothing to do there outside upgrading unfortunately

[silver urchin]

oh nah first gesnhin then honkai ?

amazing mihoyo

its gonna be worse in 2 patches aswell sadly

the required specs getting higher

[silver urchin]

well 13gb is not that big its good for it

[silver urchin]

its not about the game size, but more about the cpu/gpu requirments

[silver urchin]

ok i guess gonna change the whole thing can't play anything anymore

goodluck

[silver urchin]

Does someone knows about a bug when you start a new account and you just get VC, then ai chan tells you to upgrade her weapon; and when the weapon is upgraded, she asks you to upgrade it again, making a loop?

My friend is having this issue, does someone knows how to fix It or how to break that "loop"?

They say he is free after he upgrades the weapon, but ai chan asks them to upgrade the weapon again, over and over.

[silver urchin]

What is a Qualcomm, a Kirin and a Dimensity? How do i check that?

[silver urchin]

processor family name

whats your device model?

Moto G 14

Does it match the requirements for at least the compatible configuration?

https://phonedb.net/index.php?m=device&id=22118&c=motorola_moto_g14_2023_dual_sim_td-lte_eu_128gb_xt2341-3__motorola_cancun

Yep

thats probably under the min

By how under? Unplayable?

not much its pretty close to the compatible one nvm i mistook it for something else mb

so should be playable

Tytyy

[silver urchin]

May i ask you something?
Do you know a bug that looks like this?

My friend is struggling with this and It just starts over and over

hes going to fast on the tutorial instructions

it bugs out sometimes if you spam press buttons before the tutorial popup shows

you could also report that to #how-to-contact-cs

@silver urchin about the phone i mistook the processor for another one, mb for that
your device have tiger t616 which is alot weaker than snapdragon 720 unfortunately

[silver urchin]

Tysm, i'll advise them

[silver urchin]

So that's unplayable?

mostly

Damn, i'm so sad i'll probably have to quit the game

That's so messed up

[silver urchin]

Does it being a month old phone helps bettering It?

[silver urchin]

not really

I mean how bad will it be

"yes"

.

And i just got a new phone for my birthday thinking i could play again

I just 4/4ed my CE

Is It bad to the point of crashing or just big lagging?

Cause my previous phone had 3gb of RAM and I couldn't move

i cant say for sure, but dont expect it to be playable

you may be able to open the game

I'm quitting

[silver urchin]

My phone can handle apho and full trio rotation

Without exploding

Also hotr ult in coop

Does that mean something?

Look, is that smooth enough?

[cosmic lion]

not much tbh, probably you can still run the game on the older stuff, but for new ones is going to be aim to the recommended specs

but still because of the specs of your phone, could stop working from one day. Already happen last year, where most below specs devices on that time were unable to install a new ver. of the game

[pallid niche]

Wait for the boss to actually rise during phase 1 to use kira and CE ults

u sould be using Kira charged atk too, not weapon active
also at the end there I would end beerserk mode early and then ult to finish it

[silver urchin]

That still gave me first place last week

[silver urchin]

Is that because of storage or the ram itself?