🔌technical-help

[tacit basalt]

Ik and I appreciate any help I can get. But you asking me what I'm 'really trying to do' arent it

[dark flicker]

i got payment issues for some reason

[tacit basalt]

Btw thanks for the help. Good day

[cosmic lion]

And really the only ones that can help you is CS, in here we can guide you a little

[dark flicker]

when they send me a phone verifcation, after i type it in

it declines payment automatically

[cosmic lion]

Are you playing on mobile or PC?

[dark flicker]

PC

[cosmic lion]

The official launcher right?

[dark flicker]

yes

i even dropped 40$ on steam

but i realized

it doesn't connect

[cosmic lion]

Ok so it's the steam ver. Not the official one

[dark flicker]

no

my version is offical

not steam

[cosmic lion]

Ahhh ok I got confused when you mentioned steam

So the problem is worldpay

[dark flicker]

worldpay yes

is this common

[trim vector]

hey guys maybe someone can help me, i played the game some yrs ago now i try to find my account im pretty sure i am on the right e-mail since i have emails from 2019 :D but it still sends me to the damn tutorial i played it like 3 times today lol

something that i miss ?

[cosmic lion]

Most people have problems with that payment method, sometimes is the bank that is blocking the payment, other is worldpay itself, the only solution for most users it's to play on the Epic or Google play(PC) version of the game

[dark flicker]

but i need a new account,no

?

[cosmic lion]

You can contact CS if your money is still hold by worldpay and no in those 2 ver you can use your HYV account, it's only Steam(and Huawei) that have other login

I paste you more info here:

HI3 Top-up Channels (HYV account PC)
Worldpay (original standalone client with problematic merchant)
Google Play (<#🔌technical-help message>)
Epic Games (install game from Epic Games Store | GLB only!)

[dark flicker]

so do i have to connect my epic games account to my honkai one or

how does this work

[cosmic lion]

It's because you just create a HYV account but didn't link your old account (miHoYo) to that one
You can read more about the process in the next link, Luna made a really good guide in there
#🔌technical-help message

[trim vector]

oh thanks in advance

[cosmic lion]

On epic you are just downloading the official launcher with some extra files to make posible the payment via epic store

[lost venture]

by extra its just 2

like paypal and such

[dark flicker]

this sounds like too much hassel

[lost venture]

for glb it is

[dark flicker]

is there like a trade chat or something lol

i don't feel like dropping another 40$ on epic

[lost venture]

since codashop supports pretty much any relevant enough game or known ones and thats only for sea even then paypal is versatiles so we can just convert it to a diff e wallet if A method didnt work

[cosmic lion]

You don't put money on epic (unless you want to), you are only using their payment method, you can use credit card (debit but I think this one depends on the country) or PayPal

[lost venture]

^ its just a payment method only mhy knows how much some of them get or something

[cosmic lion]

See like its just replacing the world pay screen, for the epic one, that is all

~~ Yeah they get a small fee like any other payment company ~~

[silver urchin]

Now adays why honkai keep needing me to insert my username and pw whenever i log into the game ?

[stoic reef]

on pc im guessing?

you can try to clear the cache, though if that doesnt fix it then your problem is some kind of registry cleaner software or something like that since honkai keeps it in the registry #🔌technical-help message

[silver urchin]

Yes

[stoic reef]

then yeah try teh clearing of the cache and if that doesnt help then check for any windows settings or registry cleaner software you might have that might affect the game writing to the registry

[silver urchin]

The link you shared is clearing cache right ?

[stoic reef]

yup thats right

[silver urchin]

I think i prolly happened after i did some updates with lenovo vantage

I'll try the cache solution first

[stoic reef]

ok i hope it works!

[acoustic tiger]

monthly card resets at 00 or what i was online everyday then how?

[stoic reef]

the 15 days doesnt have to line up, did the last 15 days get to the 500? but i think it resets at the daily server reset, not at midnight

[acoustic tiger]

not i didnt get 2nd 500

[stoic reef]

then yeah its just because the 15 days didnt line up to be an exact 30 days last time iirc

[acoustic tiger]

but it definetly started from 1/15 not 0/15 when i bought it 1 month ago

sus

[stoic reef]

hmm then assuming you didnt forget to claim it any one day then go ahead and contact customer support, we cant help with any kind of billing/topup issues #how-to-contact-cs

but the only way i know of to miss it (assuming theres nothing wrong on the server side of things) is to miss claiming it one day or something

[silver urchin]

Is this your first time buying mpass ?

[acoustic tiger]

i dont remeber that coz i was tryharding crystals for kiana everyday

[acoustic tiger]

no but it definetly started from 1/15

if i would miss earier one it would start 0/15

[silver urchin]

Mhmhmm

[stoic reef]

then yeah i'd recommending contacting CS to have them investigate

[acoustic tiger]

and 17.03 i had 1 day left thats why i was lke why didnt i get anything today

coz 18.03 should be 30 day

[stoic reef]

iirc when it says 1 day left its talking about that same say but i could be wrong

[acoustic tiger]

even if i didnt claim one from 17.02-18.03 is 30 days

[stoic reef]

i believe you

[acoustic tiger]

coz i checked when i bought it then i should even get 60 if i forgot to claim 1 day

[stoic reef]

yeah i hope customer support gets it cleared up soon for you

[silver urchin]

Just saying if you forgot to claim it, it will be gone and not able to claim it on next day already

[acoustic tiger]

lets say i forgot to claim it 10.03 but i still should have last claim at 18.03

[silver urchin]

Please check with CS as Luna said

[fierce hazel]

Thanks you for all help me

Thank to you guys i got my acc back

[stoic reef]

nice! glad you got it back

[lament shard]

Can you use a visa gift card to buy b-chips? It keeps declining

[stoic reef]

should be able to, are you paying via google pay or like the official pc client or epic or steam?

[lament shard]

Apple Store

[stoic reef]

Hmm, and you've double checked that there's no issue with your card or bank right?

[lament shard]

Yes

[stoic reef]

then i'd contact customer support, send them a screenshot and stuff and your UID and they'll look into it. might be an issue with apple pay itself and not honkai but they'll let you know #how-to-contact-cs

[quiet geyser]

hi
is it possible a previously unlocked outfit got locked after not using it for some time

[worldly cipher]

Nope

If your outfit got somewhat locked out of nowhere then contact cs

[quiet geyser]

it's so weird that now I don't even remember if i even had the outfit in first place

i should search for past screenshots or something

[worldly cipher]

Outfits don't get locked even if you don't use em for a really long time

[quiet geyser]

yeah

[astral bear]

Can I use a Mastercard gift card to buy b chips on pc? I have money and it keeps saying its declined

[stoic reef]

contact customer support for payment issues, but yes you can use mastercard. it should be working. #how-to-contact-cs

[halcyon geyser]

Is there any way to fix this problem? Tried reinstalling the game 3 times, still the same errorcode

[stoic reef]

yeah, its a connection issue thats corrupting parts of your download. to fix that go ahead and close the game and then

1. Connect to a VPN (the 3rd pin has a good free one, ProtonVPN)
2. go to Honkai Impact 3rd\BH3_Data\StreamingAssets\Asb\pc folder and delete the specific files mentioned in this error message
3. reopen the game and let it try to redownload the files.
4. you will probably get this error message with the same or different files since it only shows a few at a time so repeat steps 2-3 until you get all the way into the game.

[halcyon geyser]

alright, will update soon if it works

[stoic reef]

ok thanks!

[signal comet]

Is there a way to log in through the usage of a UID. I used to log in using my apple id but now I can’t because it does not support it anymore. I use every email I remembered and every pass but it said it was linked to a diff hoyoverse acc. Someone help I am lost and need guidance 😭

[stoic reef]

yeah, what you can do is go to account.hoyoverse.com and log in with the same appleID that you used in game and then once there go to account security settings and you can setup a username/password and also an email (sounds like you'll need to make a new one though since all your others already are being used for hoyoverse accounts)

[signal comet]

Also I forgot to mention

That my account user does not follow the user format .

[stoic reef]

in game nickname does not equal hoyoverse username. i'd bet that you dont have one set

[signal comet]

Ohhhh

Smart

Thanks

I didn’t 😦

[stoic reef]

np and yeah i figured not, you can only set it on teh website iirc

[granite turtle]

can someone help?

[stoic reef]

what exactly is happening?

[granite turtle]

it's stuck on that line but i can still move around

[stoic reef]

ah, have you already tried restarting your device and trying again?

[granite turtle]

ah no

i can just like try doing the fight again

[stoic reef]

yeah you can, but if its just the one time it was probably just a bug but if it keeps happening after restarting your whole pc/phone then theres something else causing it probably

[granite turtle]

alright thanks

i'll be sure to come back here if it comes up again

👍

[stoic reef]

okay!

[granite turtle]

i was able to get to the next stage!

[stoic reef]

nice!

[silver urchin]

Anyone can you help me?

[stoic reef]

1003x error? thats a connection issue, please look at t he 3rd pin for stuff to fix/bypass it. #🔌technical-help message

[dusty cove]

Where devices is fly me to the moon compatible

[keen valve]

can someone help me with account retrieval

[silver urchin]

Everything was working fine i went back to story mode and now its just crashing Everytime can anyone help ?
For context i cleared the first missions went to open world finished that (so far cant go in anymore and no more quests ) then upgraded my valks and went back to story and its not working

[wanton jewel]

Excuse me, i've been hack since few weeks and the CS cannot help me, can someone help me please ?

[cosmic lion]

Not really a HI 3rd problem, but:
|| the game was only release for iOS 32bit, so you can only you can play on a old apple device ||

[mystic mortar]

I think there’s something wrong with my game the cutscenes don’t have audio and the captions for them are wrong how do I fix it

[cosmic lion]

What is the problem that you are getting?
Just in case I put here the guides related: #🔌technical-help message

[cosmic lion]

I could be that the assets are corrupted, just in case repair your game files:
If you play on mobile

on the elevator screen click the button on the Lower left corner
If you play on PC
on the launcher, click the menu on the right side of the launch game button and select the check / repair files

[cosmic lion]

The only ones that can help you is CS, what is the response that they send you?

[silver urchin]

Will do thank you for the help

[cosmic lion]

Is fully silent or just no VA audio? And what is the problem with the CC? Like wrong language, not showing, etc.

[wanton jewel]

well its not the problem, there is some form that i have to do to access to chat to an human, and this form has an error because when it asks if i did a receipt you can answer yes or no, if you say yes it asking if you have the proof of your receipt and you can say yes or no, but if you say no it still asking for proof. So when i give my form, it saying that one of the information is invalid, so i cant get my account back.

[mystic mortar]

Fully silent but it’s not the 3D cutscenes just the 2Ds the CC shows captions of a different cutscene

[warm hawk]

I installed honkai a couple months back on my laptop, really hoping for it to run normally, But I can't even get in the game because it's stuck on "updating settings 0,00%" I've pretty much tried everything

[cosmic lion]

In what chapter you get that silent cg?
Because, for example, in the chapter 2, CGs there is no VA just "music", this happen after the chapter was rework some years ago
And it shouldn't be problems with the CC because now it's embed in the video files, you can try repair the files or delete and redownload them

[mystic mortar]

Chapter 9

[cosmic lion]

You always talk with a human,they just have already written msgs...
and you can just create a image writing in there like, "I select that I don't have proof but still ask me for a file" and send it.
Still, if you can I recommend you to search for a receipt if you can (talk with your bank or app store)

[wanton jewel]

Well i asked to my bank, and i dont know why, they say that they can't give me my last receipt.

[wanton jewel]

and how can i create this image please ?

[cosmic lion]

It's just a connection problem, check the 3rd pin 📌 for some ways to fix/bypass the problem, or wait for your ISP to fix the issue (can take min or days)

[cosmic lion]

If you mean just the ch9 it should have voices, unless you mean the ex chapter, I don't remember correctly if was the 1st or the 2nd that doesn't have VA just music, that is normal.
still like I said before, try repair the files/redownload them if is completely silent

[mystic mortar]

Ok thanks I will try that

[cosmic lion]

Really sketchy your bank to not giving you the last transaction info tbh
but about the image:
if you are on PC use like paint or a text editor and save the text like a image
if you are on mobile use a text/draw application and just take a screenshot

[wanton jewel]

and i send it on CS ?

[cosmic lion]

Yeah send it when the form ask you to put the receipt file

[wanton jewel]

ok i'll try thank you .

[warm hawk]

Still stuck.. not gonna upgrade to the premium version just for it to also fail :'l

[cosmic lion]

Just in case, if you are using the vpn from the pin, don't select the JPN server, or it's going to try to put you on the JPN honkai making you fail the connection, and i think hi3mirror was working like last week iirc, idk if is down again

[silver urchin]

My honkai doesn't want to open I've tried restarting uninstalling and installing again and it still doesn't want to open

[jolly jewel]

Am I able to go back up or do I have to restart my game

Yeah I’ve been falling for 4 minutes I don’t think I’m going back up lol

[jolly nimbus]

So for some reason in menus the game doesn't take my controller button inputs but they work fine in combat any ideas?

[zealous steppe]

hiw, how can i contact honkai support?

pls

[worldly cipher]

Mansplaining time

I really love this cuz it's has a chance of being successful

Well that is you know what you bought

[worldly cipher]

#how-to-contact-cs

[worldly cipher]

Restart stage or your game

[worldly cipher]

Tried running via admin priv.

[silver urchin]

maybe here someone tell me what did i do and why i can't go to the location 😨😨

[silver urchin]

Hi sorry I couldn't answer can you again?

[stoic reef]

if you're not in combat then try restarting your device and trying the stage again

[silver urchin]

thank you, i feel stupid but i tried to give up two times and still it didn't work

[stoic reef]

they meant try running the game as administrator. you can also try going to your games installation folder (honkai impact 3rd glb\games) and running bh3.exe directly instead of from the launcher. Also check if you have any pending windows updates

[stoic reef]

nono its ok. but you restarted twice and you still get stuck on that same spot?

[silver urchin]

yes

[stoic reef]

did you try with any other valks? maybe the newer ones are going out of bounds on that map

[silver urchin]

i even tried using all ults 😭😭😭

[umbral void]

i'm not sure if i should be posting here but there's seems to be somenthing off : no mobs are spawning at all in my post honkai odissey, forcing me to not being able to do the tasks

[silver urchin]

I'll try to restart game

[silver urchin]

Ok Thanks

[stoic reef]

ok, make sure to restart your computer/mobile too and let me know if it still does it

[stoic reef]

do you have an active main story quest or anything like that?

and have you tried restarting your whole device?

[umbral void]

Not really? i have been doing tasks for a long while. just today nothing is spawning, only the mobs for the 3 other task aside from krystalium. i already restarted my pc soo i'm a bit confused

it did spawn 1 additional boss i didn't clear before, but that's it

[stoic reef]

mhmm, that is weird cuz iirc the only time it doesnt spawn things is if theres an active story mission going on. i'd recommend then letting customer support know #how-to-contact-cs
and for your task if you have any of those weekly booster things you can skip it

or can also try selecting the task itself from the map and clicking go to try and help spawning in the specific enemies for the task

[umbral void]

The only tasks remaining are the usual farm x ammount of krystalium soo i wouldn't know. just in case i'll restart once more and do it

One sec

[silver urchin]

it's good now, thank you

[stoic reef]

yw!

[stoic reef]

oh i see, you could defeat that boss for some, maybe it'll be enough

but it should respawn in the enemies anyways when you re-enter the map, and plenty of them to get the task done

[umbral void]

wasn't enough sadly. I'm trying rn what you suggested. What i'm confused is that it didn't spawn anything since the start! it spawned the Tasks monsters, that single boss, and that's it.

nope, still nto spawning

[stoic reef]

yeah thats a bug, you could try clearing out your cache but no guarantees #🔌technical-help message

[umbral void]

obstruction and destructible items are spawning in. rip

Will do as suggested, thank you

no wait! i stand corrected : somenthing did spawned after walking all around

Maybe it is as you suggested a story thing?

Called Enabling field . i rarely saw them before x-x

[stoic reef]

yeah if you have an active main mission quest in apho then try doing that first. or just try progressing a bit in the main story of it (main story missions outside of apho dont count)

[umbral void]

Will give it a spin then! i'll come back once done

[umbral void]

It didn't work. Sent a ticket, and then used those skip missions tickets just to get done with it

[stoic reef]

ok cool, sorry it didnt work, sometimes it is just bugged out even with no main story mission active

[south tundra]

So i just came back after a long time and i retrieved my account to a different account with less progress, but all my stuff on my retrieved account isn't there?

[odd wedge]

#🔌technical-help message

[stoic reef]

then the account retrieval didnt go through right, you cant overwrite a different account with it. can you try the account retreival again and this time create a brand new hoyoverse to link it to

[south tundra]

Well for the account i tried to link, it did get it's uid so im worried that i linked but lost all my stuff

I tried to link to another account but i ran into a whole different issue

[stoic reef]

you didnt lose anything. its actually just not possible to lose your data, did it give a failed to link error message?

[south tundra]

ill try again and inform you what happens

[stoic reef]

you can also refer to the guides slothy said above, it has a full in depth guide that will explain everything no matter what error you get so check that out too

[south tundra]

I watched the video and ill try the guide now

[south tundra]

So now that i read it, when i then confirmed to link the hoyoverse account, it just sent me back to the log in page

No failed to log in but neither a successful login?

[stoic reef]

no successfully linked message or anything? just right back to the hoyoverse login page?

[south tundra]

Well its hard to explain

Let me just try again quickly

Oh

So

I actually don't link with mihoyo but google play

But

When I link

It sends back to the starting google login page

So kinda what you said

[south tundra]

Oh! I think i actually did it

I just made a full on new account and it said successful link!

[stoic reef]

well yeah thats what i first said, you have to make a new hoyoverse account, but im glad it worked! now you should be able to get into your honkai account

[south tundra]

Success

Looks like the "new" account that i made somehow became a non link-able one

[stoic reef]

well yeah, hoyoverse accounts can only have one honkai account per server so when you accidentally made a new account it took up the slot in that hoyoverse account so you had to use a different one.

[south tundra]

Yeah i guess so

But thanks for the help

Also

Funny thing that happened to a other account

(it was new)

[stoic reef]

np!

[south tundra]

But when it wanted me to upgrade a weapon, i upgraded it then somehow left that then came back

I was kinda softlocked into it

But it doesn't matter as it was a useless account

Alright that was a messy explanation

[stoic reef]

softlocked into being unable to swap weapons? that would only happen at the very beginning of the game during the tutorial

[south tundra]

Yeah partially right

When you get your third character at the tutorial, it wanted me to lvl up her weapon

I guess when i lvld it up i somehow quickly left the menu and it quickly back in

But it was max lvl so i upgraded it

Then it still wanted to lvl it up

[stoic reef]

oh yeah you broke the tutorial

[south tundra]

So i simply did what it wanted

And i completely broke the Tutorial 😅

I had no way to do anything but it was hella funny

Though thanks again for the account linking help and now I'll be going

Goodbye!

[stoic reef]

np!

[polar yew]

How much storage does the game take up on mobile?

[stoic reef]

minmal resources installation is around 19GB iirc

about 25 for the full installation

[polar yew]

damn

ok thanks

[stoic reef]

np

[nimble prism]

Look Look!

@stoic reef

Now to not fuck up while binding this evening

[stoic reef]

yeah just be careful with it so you dont have to talk to them again

but noice!

[mental glen]

hihi is there a way i could uninstall certain downloaded files from honkai? like how in genshin u can remove past quest resources? honkai is filling up my phone storage and i wanna know if i can uninstall some stuffs like story stages or cgs

[stoic reef]

the only way is to reinstall the game and when you first open it just select minimal resources download, that will not download any of the stage stuff until y ou go to go into a stage and then it will prompt you to download the required resources. this will only make it around 18-19 GB i think since thats the minimum needed stuff

[mental glen]

oh oof okay, thanks so much! its alr 20.5gb on my phone so i dont think ill bother to reinstall

[stoic reef]

fair enough

[tawdry sparrow]

any idea why my taskbar cant disappear from my game screen?

i can change the window size to make it disappear but if i alt+tab out and back in again it reappears

[thick python]

Click on any of the Taskbar areas, then click on any of the Game areas.
If it doesn't work, press Alt+Enter

[tawdry sparrow]

that solves the problem temporarily but the problem reappears if i alt tab to another application and return

[willow falcon]

Windows 11 moment?

Maybe the Taskbar has a high display priority

[tawdry sparrow]

maybe, but it wasnt like this until yesterday

and i updated to windows 11 quite a while ago

[thick python]

Windows 11 taskbar bug it is

[tawdry sparrow]

so i cant do anything about it

wow its getting worse

[clear wedge]

Ha!

[tawdry sparrow]

[thick python]

Have you tried to update your windows to the latest?

Maybe it can fix it

[lost venture]

weird 🤔 the picture from the event still lasts even exiting it , maybe restarting solves this

cause its still on my home screen even

ok yeh restarting solved it 🤔 tho idk what caused it to stay

[tawdry sparrow]

restarted lappy and all is well

thankyou though

[teal ermine]

Is there any way to turn off the snow as my phone can’t handle it

[lost venture]

uh isnt that cause of the weather ? 🤔 maybe PP off

also lighting being low and such

[teal ermine]

Which PP exactly?

[teal ermine]

Wdym by that?

[cosmic lion]

Local values options doesn't have effects on maps older that APHO2, he only need to turn of post processing, especially the HDR that can cause problem on low end devices using the last valk trio, because of the bloom that the option enable

[lost venture]

oh really? 🤔 only affects newer shit?

[cosmic lion]

yes, that options was release with APHO2 that have new effects on the map, just with other name (like APHO2 settings o something like that), when the new ow stories release and have the same effects, they change the name of the option to Local Values

[lost venture]

huh weird probably thought it was part of older shit since i dont really touch it that often

[cosmic lion]

tbh the text in blue is quite vague, if you didnt take a look at the settings when apho2 release most user will never know what that options really do, unless you already know the terms from other sites/games, and can see that in old maps none of the "effects" is present

[minor shale]

Still can't sign in on PC. I just keep getting stuck on this screen whenever I try to

[lost venture]

looks like connection issue try 3rd pin

[ancient moth]

Wait u guys are using pc to play?

[lost venture]

yes?

game is on playstation/pc/mobile

can use emulator but why

only reason i can think is there is an issue on pc ver

[minor shale]

Don't think so. When I press the twitter option, it seems to work fine. It won't let me sign in tho so I try the google option but just get this screen after I sign in on that

[lost venture]

just try it and update me once done

[vernal cypress]

https://cdn.discordapp.com/emojis/980275518341517322.gif?size=96&quality=lossless

[nimble prism]

@stoic reef Just letting you know that I was able to bind my account. Thanks for your support

[hollow radish]

Having problems transferring my account to another device

I downloaded the game used my email but somehow I am starting a new game

I am so glad I was still able to access my account in my old device

[worldly cipher]

Have you downloaded the right server

Honkai Impact 3 = SEA
Honkai Impact 3rd = GLB

For PC it's
Honkai Impact 3 sea = SEA
Honkai Impact 3 glb = GLB

[hollow radish]

Ah yeah... That's the problem all right

My game's on Honkai Impact 3

[hollow radish]

Thanks for your help

Well time to redownload the game.

[simple tangle]

the boss just disappeared into the ground, what do i do ?

[worldly cipher]

That should be the right server since your name color role here is SEA color

If you are playing in GLB change your SEA role to GLB role (NA/EU) to avoid confusion

NA role is light blue name

EU is violet

[hollow radish]

Huh.... for some reason the SEA version is not on the APP store

Weird I can still update it on my other device

[worldly cipher]

Instead of using the APP store you can try download the APK in the official honkai website

Just check the URL if it's SEA or GLB

[hollow radish]

👍

[midnight vapor]

i'm on an iphone 12 mini idk what graphics settings to use like i switched from 30 to 60 and my god it feels nicer to play yet my phone feels hot any advice? x

my current settings are:
rendering accuracy: low
shadow: low
fps in combat: 60 out of combat: 60
reflection: close
physics: off
post processing: on (high quality on, hdr on, aa on, distortion off)
global illumination: low
ambient occlusion: close
volumetric light: low
setting details: low

[cosmic lion]

you need to disable post processing effects, if you dont want your phone getting hot
if you dont mind a little high temp, you can put some options on mid except the post processing
keep in mind that running the game on 60 you are literally generating the double of images per second, that mean more cpu/gpu work, temp and power consumption

[midnight vapor]

it's weird cause i've had the same settings for ages and it only started recently

unless it's too late and now my phone is a little fucked up eek

if i put everything on low and 30fps yet kept pp with only aa do you think that's be alright

it looks pretty with it

[cosmic lion]

can be your phone, but same can be said for the game, that with every update its going to be more "heavy" for the devices (for example last patch the iphone 6 still can run the game just not the best, for this patch the game doesn't work acceptably anymore for that device)

[midnight vapor]

honestly only noticed it this patch so hopefully nothing is broken .-.

please let my like upgrade from my service provider be soon aha the bottom left of me screen honestly doesn't work cause the amount of atk button i've done in honaki

[cosmic lion]

you can try with every option one by one, most of them should work on mid and below without a high temp rise, just on PP i recommend having just enable AA and probably Distortion
just keep in mind that the "local values" are for most of the new maps (APHO2 onwards) so if you test the game on old maps you are not going to know the performance for the newer ones

tbh is normal for phones to get hot on heavy games that run on 60 fps or more, same on PC - consoles, the difference is that on phone you are touching the device to play so its a problem

like i said before just test the game an put the setting on a place where you think the temp is ok and the game look decent

[lost seal]

How do you thank cs? I recently made a mistake while topping up and cs helped and were very understanding of my situation, i cant reply to their mail ingame.

[stoic reef]

hmm, the in game thing is more of a ticket so yeah cant reply to that, i guess the way to thank them with the least amount of work would be to thank them on the next version survey since they do have a section on if you've contacted CS and if so how was your interaction with them. could also email them but that would make them help others slightly slower.

[fringe crystal]

how do i fix update settings loop?

it updates everytime

i play

[stoic reef]

oh well i mean it updates every time you open the game, but by the loop do you mean that it gets stuck and never finishes? or are you just wondering why it happens every time you open the game

[fringe crystal]

why it happens evetyime

[stoic reef]

its because thats where it downloads event cache, news, web updates, verifies and checks your files. the biggest reason it takes as long as it does is becasuse it verifying your files to make sure you're not missing something

thats why if you deleted like all your cg files on accident it would prompt you around that time to redownload them

[fringe crystal]

oh ok thank you!

[stoic reef]

np!

[fringe crystal]

is it always gonna do it everytime?

[stoic reef]

every time you open the game yes. now if it gets stuck and does not progress for like over 5-10 minutes then thats a connection issue and the 3rd pin can help with that. but it will do checking for updates and then updating settings every time you open the game

[fringe crystal]

ok thank you! i just wish it wouldnt do that everytime. but thx

does re installing the game help?

[stoic reef]

not sure what you mean by help, the updating settings is the game normally opening. reinstalling wont affect it at all.

[fringe crystal]

oh ok thank you! i meant was because some days it deosnt do update settings

[stoic reef]

but i mean it has to download events, news, etc sometime. this game just tells you when its doing it unlike most games that have an extra long loading screen

[fringe crystal]

ok!

[stoic reef]

yeah if its stuck then like i said thats a connection issue and the 3rd pin will have ways to fix that

the one with the VPN

[fringe crystal]

ok thank for your help!

[stoic reef]

np!

[vocal horizon]

can anyone help? i don't know how to fix this

maybe theres any youtube link that can help or smth

happened on pc*

[stoic reef]

yup, thats a connection issue, the 3rd pin (the one with the free VPN) has several different things that can fix it

[vocal horizon]

ah alright

on pin right

[stoic reef]

yup, this one #🔌technical-help message

[lost seal]

Alright thanks

[vocal horizon]

@stoic reef it works thankou verymuch!

i dont need to re-download the game anymore

since back then, i always do that

[stoic reef]

well that would sometimes fix it lol but yeah rip

im glad you dont have to do that anymore too

[stoic reef]

np!

[silver urchin]

im in the story mode and i think i badly timed my time fracture do i have to re open the game

nevermind it ended

[stoic reef]

oof yeah thats bad timing lol

[solid quail]

Can u change servers in mobile or is that not possible?

[stoic reef]

not with the SEA client, Glb client has both NA and EU on it but if you log into another server you'll start a new account at lvl 1

[solid quail]

Ah okeh ty

[stoic reef]

np

[craggy tangle]

im stuck downloading this update as it keeps redownloading

[delicate stream]

Is that on pc or something?

[craggy tangle]

yes

[delicate stream]

Iirc it's possible to manually extract the downloaded update

[craggy tangle]

i think that would need modified launcher

[delicate stream]

What? No I don't think so

Just need to go to the game directory

And extract the archived files

[craggy tangle]

this one?

[delicate stream]

Hmmm no, doesn't seem like it, should be a zip iirc, that's not the update data

I think you should try going back to the game and redownload it again till it reach 100%

When it get stuck, search for the update file

Btw it seems like no expert is available here now kek

[craggy tangle]

brehs
redownloading everything would take like 3 hours at least

[delicate stream]

No, I mean the update

[craggy tangle]

oh, i already reenter the game several times, repairing anything and trying to clear downloaded resource(but there is none)

[delicate stream]

No, I mean redownload it again till 100% and get stucked again, after that search the update file you just download on the game directory (should be a zip or something) and extract it manually

Just leave the game be while you're searching for the files

It might get deleted if you close the game and need to be redownloaded, I forgot

Or are you sure that the update is stuck? How long have you let it be on 100%?

[craggy tangle]

do you know where is it located

[craggy tangle]

it goes 100% then over, then back to 0%

[delicate stream]

I see, that might be problematic

[stoic reef]

manually unzipping is only for the 10GB ish sized launcher update, and its best left for the launcher to unzip the .7z file when possible cuz its easy to unzip it to the incorrect folders, and some files are delta patched iirc (i know for a fact the in game cg download uses delta patching for a lot of the files and isnt a zip, its just downloading the file changes individually. manually unzipping is just not possible even if it was a .zip file)

[stoic reef]

so its restarting because a connection issue is causing it to corrupt the downloaded files and is restarting it. I'd recommend using a VPN (the 3rd pin has a good free one if you dont have one) and when you do try the VPN, dont use the JPN connection, pick either the USA or the netherlands one

[craggy tangle]

oh a vpn, ill try

[lost venture]

just do 3rd pin since connection issue

never mind slow

[trail abyss]

trying to link my old account to hoyoverse, it says it's already bound to one
emailed support and they said it was bound to some email i've never used
so anyway now i've got the form but it doesn't make sense

Please select how you created your HoYoverse Account and provide us with the corresponding information
the whole point is that it's a hoyoverse account that i don't have and never had???

[craggy tangle]

oh right ill reset my wifi

[stoic reef]

that can fix it, it depends on whats causing the issue tbh. I just recommend the vpn since thats what ends up fixing most of connectoin issues

[stoic reef]

and it never was bound to a hoyoverse account at any point? like you havent played honkai in over 10 months at the earliest?

cuz what they're asking about is what was the first hoyoverse account it was bound to i think

though if you're sure they're just talking about the current one then put stuff like [e-mail], n/a for the username, stuff like that

[trail abyss]

trying to track down exactly when but i don't remember doing that

[stoic reef]

and then specify in the additional details free form box that your honkai is hacked or something

[stoic reef]

well if you cant find anything then just assume that you never did and put what i said for the account details fields, since you never linked it to a hoyoverse then all that stuff is not applicable

[trail abyss]

man this shit's annoying
the fact that i can even get to the linking page should be all it requires 😔

because that means i have the old login

[stoic reef]

and whoever has your account linked to their hoyverse has its new login? like what if you take it back and then they email CS and is like "yo someone stole my account" and they're like yup you used it before it changed and gave it back. So they have to ask a bunch of questions that only the original account owner would know if that makes sense

[trail abyss]

eh fuck it i'll restart that account sucked anyway

don't think i can get enough info together to be sure of retrieval

[radiant parcel]

Hi,

Anyone helped how to fix the blurry CG's/Cutscenes.
Pic below:

It may not look soo blurry, but upon my resolution laptop, it is soo blurry.
Most of my settings are maxed out but turned off the anti-aliasing.
How to resolve it?

[stoic reef]

so unfortunately there is no fix. the cg's are at a fixed resolution due to a lot of reasons but primarily storage space, they're already taking up 8GB at that resolution and it would be more like 32GB or more for the larger resolutions if they had them. but either way they're fixed and theres no setting to change them or anything like that so theres nothing that can be done really, it just is easily noticeable at higher computer resolutions. im guessing you're on higher than 1080p?

they're closer to 720p, some of the older ones are a bit lower than that you see

[radiant parcel]

Oh.
Saw some CG's to some content creators on youtube, theirs are a bit super good to see. Like not any slight of blurry too.

[radiant parcel]

Thats just sad. 😦

[stoic reef]

it is what it is. like i tell everyone just submit feedback to have the pc version allowed to have bigger downloads as an optional thing but as of right now it is what it is

if it helps around chapter 9 is some of the worst and the newer ones look just fine even on my 2k screen

[willow falcon]

the cg's are at a fixed resolution due to a lot of reasons but primarily storage space
mihoyo just set a fixed bitrate value for all old CG to process in one time
"Why process each video separately? It takes a lot of time."

[stoic reef]

I mean yeah that is the easiest way to do that for a large chunk of videos. I always assumed it was mostly to save space since theres no reason to arbitrarily set it that low that i can think of unless someone high up just picked a number

[fleet thunder]

I have a question
I accidentally created a new account in honkai when the hoyoverse account link came to be so i made a different account and linked the game and it's been like that since then my question can i delete or unlike the new account i created accidentally cuz I won't use it nor I'm planning to

[stoic reef]

you can but you'll have to ask customer support to unlink it. you could go to account.hoyoverse.com and delete teh hoyoverse account but that'll also delete anything else connected to it like genshin or anything like that

[fleet thunder]

Wow so no deleting thnx was about to ask about the deleting

So i go to cs and whqt do i need to provide them with email and game id?

[stoic reef]

to start with you'd need to email them #how-to-contact-cs and explain why you want it unlinked and then give them the game UID. they might deny your request since you can access the account but if they're cool with it they'll ask for more questions/give you a form to fill out to prove you're the owner of the account

then if that goes through ok then they'll unlink it for you

[fleet thunder]

For the game uid it's the same as the one written in hoyolab as player name right?

[stoic reef]

no, the UID would be the one where if you log into the game and go to your profile in the upper left it is your ID number, its the number that you need to give people to friend you and stuff

the one in hoyolab is your hoyolab ID

or are you talking about teh default nickname?

[lost venture]

the default nickname is just player then UID
so whatever is your uid

[stoic reef]

yeah that one is

[fleet thunder]

Aight thnx

[stoic reef]

np!

[low flame]

heey ive been trying to do the third thingy, trial of darkness. at ex8 my game keeps freezing, im not if its when the robot spider explodes but yeah, i still can hear the music and everything.

i restarted my game 4 times because of it

i just want my crystals

OK I FINALLY DID IT

im still not sure what that was but yeah.. maybe a glitch with moonbeam or something

[silver urchin]

Again
Rejected again
I tired

[frank pond]

Ikeep getting abnormal game enviorment error. Anyway to solve it? I tried restarting oc but no avail

Pc*

Solved itself SMH

[trim ingot]

my cadet was on stage 7 of the sensei-cadet objectives, but then they levelled up and graduated. they havent claimed the stage 7 rewards, any help?

[formal forge]

i cant get the new update. it keeps saying the patch is corrupt or smthing like that? i have enough storage..

[formal forge]

nvm

[barren ledge]

my game keeps crashing on 35-14 and gives me this error wtf should i do to be able to continue the story ?

[cosmic lion]

can you share the error.log file that you get in here, probably i can help you with some of the common errors

[cosmic lion]

once the cadet reach lvl 76 it will automatically graduate and any reward that wasn't claim its going to be lost , nothing more to do, that is how the system works

[cosmic lion]

that error for most users is because something is blocking the anti-cheat for running, so just in case it happen again, check things that can block the program to run like your antivirus, or even other anti cheats from other games

[brave wren]

hi

i need some help please

well i was login myself with gamecenter but then when i put the mail which was link with the gamecenter i Can't log to play 😢

i don't really know what to do

can anyone help me

please

[cosmic lion]

mmm... its a really generic error, can be many options... first can you share your dxdiag?

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).
   And the crash is at the start of the mission or in the middle?

[cosmic lion]

did you get a error?

[brave wren]

yes , it's told me that i can't link my account with another account but i didn’t link it yet i was just login with the game center

i wanna cry 😢

[cosmic lion]

the account retrieve option its for linking an old account to a HYV one, if you already link a character to a HYV account you need to login normally.
when was the last time you play the game?

[brave wren]

a long time ago because my phone wasn’t adapted for it

[cosmic lion]

okay so you need to make the link, can you share a screenshot of the error here (you can hide important info if its show on the same screen like UID/Email/Etc.)...
because there are 2 errors very similar and i need to give you the correct steps to follow

[brave wren]

of course

@cosmic lion

[cosmic lion]

okay so the problem is, your old account its already link to a HYV one (you where able to link the accounts from sep 2021),
if you don't remember doing that you need to contact CS via email ( #how-to-contact-cs ) and tell them that you "want to link your account but you are getting an error saying that is already link" (you can share the last image to them)

they probably are going to answer with a censored ver. of the email account where is link
if you don't recognise that, they will offer you the option to unbind the account to make possible a link

[brave wren]

okay thank u a lot

[cosmic lion]

np they will send a form that you need to complete, all the options with info that only you are going to know, so in the meanwhile you get a response, try to search things like receipts if you buy something.
and when you get the from if you have questions about how to answer that, just ask here

[fleet thunder]

I am trying to unlink my account and i received this

If you decide to bind a different HoYoverse Account with your regular Honkai game account, you will be able to do it directly.

I need someone to elaborate cuz i need to be sure of what does this mean

[stoic reef]

That is referring to the account retrieval button in game. But this form is also used for account recovery since they don't really offer account unlinks as a service so not everything on that form will apply to your situation 100%

But the form was made for people trying to unlink their old honkai account that still exists on the old mihoyo account system from a hoyoverse because they can't access it anymore or something like that

[fleet thunder]

I see

It requires me the hoyoverse account date should i give the date where i crated the game account or the day i created the account it self in hoyoverse

HoYoverse Account registration time:

Wgich is this

[stoic reef]

That is referring to the date you created the hoyoverse account itself, not the game

If you created that hoyoverse account a long time ago to play genshin then it would be a long time ago

[fleet thunder]

So what date should i put it cuz I've been around since mihoyo

[stoic reef]

Whenever you first created the hoyoverse account that honkai is in

If it was created via email you might have a registration email or something

But try to be as accurate as possible cuz if your answers aren't accurate they'll reject your request since they can't prove you're the original account owner

[stoic reef]

Oh and also just remember that all of the info should be about your new honkai account and it's hoyoverse account, nothing should be about your old account. If it asks for a mihoyo creation date or anything like that then you'd put never or n\a or something since that honkai account does not exist in the old mihoyo system

[fleet thunder]

I provided the old mihoyo...

Didn't want to write anything but i was forced to fill it

[stoic reef]

Yeah it's a required field. If you haven't submitted it yet then you can write n\a or [e-mail] things like that and put in the additional details that the honkai account didn't exist in the old mihoyo system. But if you did submit it then hopefully they don't get to confused by it

Oh and if it does get rejected for any reason you can always try again with different\more accurate answers

[fleet thunder]

Hopefully

[fleet thunder]

Well I'm just trying won't really insist if it get rejected it doesn't actually hurt me in any way just in case if we get a chance to relink i be having my original account empty that's what i thought

And thnx for the help

[stoic reef]

Fair enough and np! Good luck

[stoic reef]

[frank pond]

Gotcha cheif

[shell citrus]

hey yall
someone here sent me something helpful about deleting files the computer is still saving space for
how do i do that?

nvm i found old messages that helped

[thorny estuary]

what error log do i upload? my firend's game doesn't boot

[trim ingot]

damn alright then

[cosmic lion]

[cosmic lion]

the problems is that the game do not start or that it crash on the middle of the boot?

[thorny estuary]

crashing in the middle of the boot, steam version

[cosmic lion]

ok so if its getting a crash pop up, click yes, and it will open the crash folder; send the error.log here

[thorny estuary]

it's not getting a pop up, it just crashes for him

[cosmic lion]

then go to ...\AppData\LocalLow\miHoYo\Honkai Impact 3rd Steam and check the crash folder if the game generate that file,
if not, just send the output_log.txt

[thorny estuary]

Telling him to do that

that's a little weird

it looks so tiny

[cosmic lion]

yeah the game can't even start to make the file give more info... the only solution without more info is to just repair the game using the steam option and try again

[stoic reef]

or reinstall yeah

[thorny estuary]

he's done that

we also tried disabling antivirus, drivers are updated as well

but he's played before, on this same computer with no issues

[cosmic lion]

played before on this ver. of the game?

[thorny estuary]

nope, like a couple months ago

but tbf his desktop is weird as hell, he can't even add an exception in windows defender since settings and explorer crash

says he needs to format or buy a new drive, maybe it plays a factor

[cosmic lion]

then is something with their PC and/or OS...

[stoic reef]

then thats starting to really sound like an issue with windows. cuz honkai is crashing before it even starts to open

like the first ever file to load in the game doesnt start before it crashes

but yeah if its installed on a bad hard drive then that would explain it

or if their windows is messed up that would do it too

[thorny estuary]

thank you, at least now he knows lol

[stoic reef]

mhmm, after that gets sorted out honkai should at least start lol

[thorny estuary]

he has a laptop, he can use it to play but yeah he really needs to get a new drive

[barren sky]

how do you switch servers?

[hot grotto]

not exactly technical but how can i check the status of the artbook from the event ? when i go to the rewards prize page in game i cant check more about it

[barren sky]

• how do i know which server i'm in

[cosmic lion]

one way is to look at the App/Program name

HI 3 is SEA (Doesn't have a server selection)
HI 3rd is GLB (on the right corner of the login screen check if you are on NA or EU server)
and another way is to check the UID
SEA is 8 digits
GLB is 9 digits (NA start with 1, EU with 2)

[cosmic lion]

tbh you can't, you just have to wait, we still are in the estimated time window.
i can say is that some users already get the book and said that they didn't get any info, the book just appear one day
you still have to option to contact cs if you want

[hot grotto]

oh okay good to know lol haaha cuz i remember it was like 6 months aproximatedly for delivers outside of US but i forgot since when the 6 months counted xd

[stoic reef]

for you since you have the sea client you'll have to download the glb version of the game but keep in mind that if you log into another server you'll start a new account at lvl 1

[stoic reef]

yeah i got it, it just showed up one day tbh

[alpine zodiac]

so... for some reason all of the sfx are lower in tone (like... their pitch went down >///<)
but everything else sounds normal, is it- related to the chapter- did i do something T^T (tbh it might change if i close and open the game i should try it but also its cool-)

[cosmic lion]

lucky... i just have to wait, shipping from cn take at least 3 months in here, so that is my min waiting time...

[stoic reef]

yeah first try restarting

[stoic reef]

that sucks, yeah im lucky enough to be in america but i hope you get yours sooner rather than later!

[alpine zodiac]

it sounds cool so ill keep it, but its just REALLY confusing why its happening-

[stoic reef]

fair enough lol, it could be a lot of things but its probably just a glitched audio stream or something

[languid acorn]

Can I ask how do I fix this ? every time I do elysian realm or sometimes random things there are times this happens even if I lower my graphics.

[stoic reef]

can you share these screenshots?
PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[barren sky]

ohhh i see i see, i sent my friend this link https://honkaiimpact3.hoyoverse.com/asia/en-us/home, is it the right one?

[stoic reef]

they can also just go here and pick which server they're trying to play on https://honkaiimpact3.hoyoverse.com/asia/en-us/download

[stoic reef]

i suspect its due to the resolution, since you're using integrated graphics. whats the resolution of your screen?

[strong thistle]

https://tenor.com/view/capoo-bugcat-cute-smile-smirk-gif-26565846

https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html

[cosmic lion]

check the 2nd image
3000x2000 but we dont know if he is playing on fullscreen

[stoic reef]

yeah i saw that, but that is a kind of a weird resolution so i was just double checking

yeah so what i'd recommend is first updating your drivers (they're like 2 years old) from the link that delta provided a little above, and if the issue persists then its due to your resolution if you're running on fullscreen. since y ou're using an integrated gpu its using your regular ram as vram and at that resolution it can run out of ram pretty quickly. so first try updating your drivers and if that doesnt help then run the game in windowed mode or use one of the custom launchers in the 2nd pin to change the fullscreen resolution of the game to something less than 3000x2000

[strong thistle]

that resolution is 3:2 resolution , its mostly for productivity works because the screen is more bigger for Multitasking purposes (That is HP Spectre notebook)

[stoic reef]

yeah that makes sense, and can confirm that that aspect ratio or similar ones are good for having multiple windows up

[wind ibex]

my sound is not working vioce lines task sounds everything is blank

[stoic reef]

did it just now start happening or has it always been like that? also are you on pc or mobile?

[wind ibex]

pc and it happened when i launched my game

i tried to relaunch but no diffrent

[stoic reef]

well i mean clearly it happened when you launched the game lol but what i meant was that did it just start today or has it been doing this for like weeks?

[wind ibex]

today

[stoic reef]

hmm, can you try checking for windows updates and restarting your pc and if it still is happening then please check ai chan phone > download and make sure all the audio resources is downloaded

[wind ibex]

k

[stoic reef]

and if it is all downloaded then the next thing to try is at the login screen click the red repair icon in the bottom left and check for broken assets

and if that doesnt find anything then you'll probably have to reinstall the game at that point

(all this is assuming that only the voice lines and stuff like you said is blank)

if literally no audio at all is happening for the game then please go into the windows settings for volume mixer (not the one on teh taskbar but the one in the windows settings itself) and while the game is open make sure that honkai is not muted in either the windows settings volume control or the volume mixer on the task bar

[sonic thorn]

where do i send these requests? 19571834HP

[stoic reef]

what do you mean?

is that number an error message or something?

[sonic thorn]

nooo slr, its a friend code for crystals

[cosmic lion]

you are trying to get crystals using that code or just want to know where to share in this server?
because if you want to do the first, only new players and returnee can use friends crystal codes

[rich carbon]

my honkai is weirdly laggy everytime i launch it despite my wifi being fine

any ideas why?

[sonic thorn]

im a returnee, i wanna know where to share in this server

[odd wedge]

#invite-links-here

[cosmic lion]

on #invite-links-here

[sonic thorn]

thank youuuu

[cosmic lion]

where do you see your game lag? on coop or you get like a loading icon on the menu?

[sonic thorn]

ok so, idk if im allowed to do this or where to ask this but, i have 6 new/returnee accts, can i just use the invite friend code on those?

[rich carbon]

like every action i do i just get a loading icon

generally everything except gameplay is pretty laggy

[odd wedge]

#🔌technical-help message

[odd wedge]

lmao yea

[vestal sage]

anyone wanna tell me the best stigmatas i should get for Silverwing: N-EX aside froml li sushang: shenzhou reminiscence T, i got 361 ss imaginion and idt i can craft the stigmatas that arent craftable with ss imaginion tho

[high wedge]

the game keeps having issue, at first it might just be a network issue but i exited the game and run the game again but it keeps telling me that my dorm is lvl 1 (which shouldn't be) and that i havent gotten the himeko collection from the phone. what to do?

[cosmic lion]

that kind of questions go in #💁gameplay-help

[warm osprey]

Hello I need help the game keeps telling me that there's an update but when I checked there's nothing

[cosmic lion]

probably a connection problem causing the game to not load your info... but where did you get your the lvl 1 msg? and which himeko collection are you talking about?

[vestal sage]

oh ok ty

[cosmic lion]

probably other store is "updating" the game and ended up downloading an old ver.
read this: #🔌technical-help message

[high wedge]

it was not a message, my dorm was maxed out and suddenly i looked at dorm and it was lvl 1
the himeko thing, it was the collection rating in phone like this. it says i was a collector, but i already got collector

[cosmic lion]

Then like I said before, looks like is just a connection problem
if you still see the problem you can contact CS in game and ask them

[next scarab]

yo me need help if you download honkai on phone what server will it put you to?

[odd wedge]

It will install the appropriate server client according to your region.

Android or iOS? Which server you want?

[cosmic lion]

On Android/iOS Apps stores, it's going to show you the ver. of where you account is based (most of the time, other try to use your current location)
HI 3 is sea/ HI 3rd is glb
but on Android you can download the APK with the links on the 2nd pin 📌

[next scarab]

o okay

im on android thank thank you

what is glb?

america and eu or all server?

[cosmic lion]

GLB have America and Europe servers

SEA is Southeast Asia server

[cinder lichen]

btw has the Artbook distribution in Asia started? I see ppl from America and EU posting pics abt getting their artbooks

[cosmic lion]

SEA and GLB get the same estimated time (Start shipping on Late Jan, and can take 1-3 months approx.)

and many GLB users still are waiting for the book
just in case, keep in mind that not long ago there was a irl event on some countries, they sell the book there so not all the photos you can find are from the ingame event

[odd wedge]

You can check tracking number in Ai-phone > Merch

[gaunt pollen]

Where do I use the tracking number via online? I'm confused about what website delivery courier Mihoyo used...

[next scarab]

how to get a returnee?

if you delet an account will it be instantly deleted?

[stoic reef]

not sure what you mean by how to get a returnee, if you're talking about getting the returnee quests then you have to have not logged into the game for 45 days.

and if you delete a hoyoverse account it will take 30 days to actually "delete" and it will also take out everything on that hoyoverse account like genshin, ToT, etc

[next scarab]

fck

brub why is that a think

[stoic reef]

why is waht a thing? waiting 30 days?

its so hackers cant blackmail you for your account, that gives customer support plenty of time to get your account back if it gets hacked before they can do anythign to it

[next scarab]

why will it also take out my genshin account

[stoic reef]

because you're deleting the whole hoyoverse account? genshin uses your hoyoverse to login

if you only want to get rid of the honkai account you'll have to ask customer support to unlink just the honkai but there will be a form to fill out and stuff

#how-to-contact-cs

if you want to try thenm

[next scarab]

i just only want to delete my honkai account

not genshin

[stoic reef]

yeah then you'll have to ask customer support to delete it, you'll need to give them your UID and explain why you want to unlink your honkai account

via email

[next scarab]

time to use my 4 differnt gmail account

i will get elf lady on my asia account

ha i have 1 america stable connection and going to have a asia account

[violet dragon]

Can anyone capture direct download link for global pc version

[stoic reef]

pc download links are in the 2nd pin

this one #🔌technical-help message

[violet dragon]

Thanks
I see there are some custom launcher links
Do you think they are safe to use

[stoic reef]

yes the custom launchers are safe, they're pinned by a mod in the official discord for a reason lol

(the reason being is that they've been looked at and are confirmed ok to use)

[strong thistle]

@stoic reef

[stoic reef]

though if you are talking to customer support dont mention that you're using one since they cant help you if you're using a custom launcher

[stoic reef]

[native mica]

Huft.. I downloaded the data through the launcher. But after I waited for more than 2 hours, there was no change. Do I have to re-download from the link above?😔

I'm tired trying over than 3 times since last week

[stoic reef]

try restarting your launcher and if it starts to redownload then thats a connection issue thats corrupting your download, can use a VPN which will almost guarantee fixing it unless you have slow internet (free one in the 3rd pin if you dont have one)

if your download speed is really slow to begin with then i recommend manually updating it via this faq #🔌technical-help message

[native mica]

It don't work..

I switch to wi-fi, change to other mobile data, and use vpn but it's says error

[stoic reef]

which VPN did you use? if you used the one in the pin then please dont use the JPN node, use the usa or netherlands one

[native mica]

Guess I'll just download it from the pinned

[native mica]

Proton. I tried all of them but still error

[stoic reef]

oh and if you used he hi3mirror in the past, please make sure its removed since it died like last week

but yeah if you dont use the mirror then try the manual download but keep in mind that since none of the stuff in the connection issues PIN helped then the issue might actually be with your ISP and you might need to give them a call

[native mica]

I never used it. So, I just need to download it from either the first link or gdrive?

[stoic reef]

yup, theres just different options for people that might have issues with one or the other

[native mica]

Okie, thanks for helping!

[stoic reef]

np! i hope it works

[native mica]

I hope so..

[stoic reef]

me too, cuz if it doesnt then you're going to have to contact your internet service provider and get them to investigate your problem since it's definitely on their end at that point.

like i think it was about a month ago or so but someones ISP turned out to actually be blocking honkai cuz they thought it was spyware or something lol

[prime goblet]

Hi guys, wanted to ask a question here

Can I delete the UniFairy.sys anti cheat file so the game can download a new one? My Memory Integrity cant be turned on because of that specific driver. Heard that newer UniFairy.sys anti cheat is fully compatible with Memory Integrity. Any thoughts?

[stoic reef]

I havent heard of that a newer version is compatible, and if it was wouldnt the game update the file like it does for all the other files that get updates? but you can always try, worst case is you need to reinstall the whole game to redownload the file and maybe it'll let you keep memory integrity on but if not then you can always turn it off

[ocean marlin]

I am unable to change server on my ios device there is no such option right now. Can anyone help?

[stoic reef]

im guessing there is no server selection in the upper right of the login screen?

[stoic reef]

so you have the SEA client installed due to your physical location and your apple accounts settings making the SEA version of the game the one that apple shows in the app store

to get the global client on iOS what you'll have to do is make a new apple account for an EU country and then also VPN to said country for the app store to show the global client which would have EU/NA as options in the server selection (you'll have to uninstall the version of the game you have and make sure you've signed into the new apple account + vpn before looking at the app store)

[ocean marlin]

I see

I am using australian

Rn

[stoic reef]

using australian?

i didnt know you could use a country lol

or are you talking about a vpn or something

[ocean marlin]

Dank

Using appstore with country selected which is Australia

[stoic reef]

ah i see, well Australia is counted in the SEA server

since geographically it is much closer to southeast asia than europe

[ocean marlin]

👩‍🏫

[stoic reef]

So I asked customer service and it appears to be different depending on where you live and stuff so i'd ask them #how-to-contact-cs

[prime goblet]

Thanks, I'll try moving the UniFairy.sys to somewhere else to see if the game can download new UniFairy.sys. My guess is that since the file has already exist, the game doesn't bother to update it, probably

[stoic reef]

thats a fine guess, but files get updated in teh game all the time. in fact half the reason version updates prior to 6.4 were so large was because they'd keep updating teh half a dozen 500MB+ sized audio files by completely redownloading the file since it got updated. (these days they've implemented delta patching on those so it only downloads the updated sections of the files) but either way it does replace files if they've been "updated" if that makese sense. good luck though!

[prime goblet]

Thanks!

[wispy spear]

Anyone have a link for an account retrieval? Someone I know got their account hacked

[stoic reef]

I mean theres not really a link to do it. the person who got their account hacked needs to contact customer support via email with their UID and an explanation of their issue #how-to-contact-cs

also this is EXTREMELY important, they need to change their passwords to email, facebook, literally everything and on email they need to sign out of all devices

[silver urchin]

Sorry if this is bit unrelated to #🔌technical-help help, but I've seen plenty of people on discord ask about where to track the Tracking number from AI Phone prize list.
And I just wanted to personally recommend 17track.net

mods feel free to remove the message if its unrelated.

[inner compass]

Does this mean the first time i logged in or the last time i logged (it's kinda early there so this might be a dumb question)

[stoic reef]

it would be the first time ever. thats why it says first logged into the game

[inner compass]

Okay, thanks

[stoic reef]

np!

[inner compass]

also where im gonna be informed when the case is already idk completed??

i'll just have to wait or i'll just watch the email i put there

so i can get a notification

[stoic reef]

you'll get an email when its done yeah

[inner compass]

oh okay

[umbral void]

Hi! i come back

my Honkai uuh gives me a blue screen of death

with the error Bad Pool Caller. is only Honkai, it's the launcher specifically

it's a blue crash just starting it, i'm deciding to reinstalling windows 11 at this point

[fresh pond]

why does my phone update honkai with 3GB of resources every like 2-3 days.
Initial Condition of my Device:
its a potato phone, vivo Y11
my storage is totally full like only 100mb remaining

i play my account to pc version, yet no 3gb update
it only happens in my phone

even it is updating resource, my storage in my device didnt add so i was wondering

WHAT IS HAPENNING?!!

[gaunt pollen]

@stoic reef cheers for the reply, I'll try that channel

[stoic reef]

It sounds like the game didn't install the full resources, just the minimal ones needed to run the game and every few days it tries to download the full resources but can't due to not enough space and so it cancels and deletes the download. That's what it sounds like to me but tbh if you only have 100mb of free space then the next patch you won't be able to play on that phone anymore without deleting other apps since most version updates increase the size by about 5-800mb on average

[stoic reef]

Yeah bad pool caller is usually a windows issue or a driver issue, honkai just happens to be the program running into it when starting. But anyways after reinstalling windows just make sure that all your system drivers and stuff are up to date before installing the game

[stoic reef]

There is not a setting for that and honkai does not use config.ini files (everything is in the windows registry) so I would recommend emailing customer support

EN: [e-mail]
DE: [e-mail]
FR: [e-mail]

[summer owl]

How many game versions can I play with a phone that has G88 GPU

[stoic reef]

The mediatek Helio g88?

[sour mirage]

How to track my parcel?

[stoic reef]

for the art book im assuming?

[sour mirage]

Yep... I have the track number but

Where?

[stoic reef]

it depends on where you live and stuff, but email customer support with it and what country you live in and they'll assist #how-to-contact-cs

[sour mirage]

Thank you thought I need to go to some website

[stoic reef]

Np! and well you might have to go to a website but just ask them where you can go to check on it and they'll tell you where to go to if its a website or a phone number or something

[umbral void]

did that. works wonder

[worldly cipher]

It's a decent gaming phone you can play a lot of games

Honkai graphics .... if I'm correct you can play it between Mid / High

Prob some frame drops in the new levels like Apho2

[wind bronze]

So... how do I track my artbook? I have the code but Idk where can I use it

[stoic reef]

noice!

[stoic reef]

it depends on like where you live and stuff, contact customer support with your tracking number and country and they'll tell you how to track it #how-to-contact-cs

[stoic reef]

yeah, no idea how long though it'll stay like that im not a fortune teller

[worldly cipher]

Slothy has more knowledge than me when it comes to phone

[stoic reef]

same

[worldly cipher]

me struggling with a G37 phone

Atleast I can play Azur Lane

Genshin is possible too on Low
Honkai Low is doable but Apho2 and the new maps .... sure if I want to cook egg on my phone

[odd wedge]

At this point, we just assume Helio dedpacito. Dimensity go brr

Also from over a year ago.

[stoic reef]

true

[odd wedge]

You guys can ping me whenever

Otherwise I'm gonna disappear altogether

[stoic reef]

@odd wedge

dont disappear

yeah like that chart slothy shared is over a year ago and stuff, for helio g88 i would not expect it to run the game at all after like another 2-4 patches but i could be wrong

[odd wedge]

Maybe they will have more time to slowly optimise the game after the finale

Idk why am I giving y'all hopium

[stoic reef]

i mean i gave myself hopium with the engine remake announcement.

[odd wedge]

Engine remake announcement?

[strong thistle]

https://media.discordapp.net/attachments/689356048284647571/690039093593243744/toocute_01.gif

[stoic reef]

well not an announcement, but a gameplay video with no context from teh devs that was clearly made with an overhaul of the unity engine

[odd wedge]

@strong thistle

[stoic reef]

looked much more 3d and such

[odd wedge]

Oh the Ai-chan one?

[stoic reef]

but yeah they have a great time right now to rework the foundation of the game since its been sort of piled on top of a 5 year old mess.

yeah that one

[odd wedge]

I love it, playable Ai-chan

[stoic reef]

im hoping they use that to rework the core of the game to be more smooth. and yeah ai-chan is the best

[odd wedge]

not you chrono navi

[stoic reef]

i stan'd for ai chan in the stan wars

[strong thistle]

@odd wedge ||I hope they will make DirectX 12 Ultimate Supports for Houkai ||

[hasty canyon]

How do I stop this from happening?

[lost venture]

apo dissapearing? weird 🤔

usually its like dead fish eyes or something that ppl complain about this end screens usually

[alpine dune]

How do I change my in game CG from JP dub to CN dub? I've change the language and the voice-over to chinese but still didn't work

[stoic reef]

that pop in would usually be caused by either your GPU being too weak for the graphics settings/resolution you've set it to or a game bug. can you try lowering your graphics settings and seeing if it still happens?

[hasty canyon]

GPU? What’s that on iPad

[hasty canyon]

Thank you!

[hasty canyon]

Did you try restarting the game

[stoic reef]

even ipads have a gpu, its the hardware thing that makes the image go

[stoic reef]

that wont help them. its impossible to change that in the settings

[stoic reef]

so the cg's dub audio is baked right into the video and basically cant be changed. if you really want CN dubbed cg's theres a way to install them in the pins but that will also make the subtitles CN instead of whatever language you pick if you're ok with that

[hasty canyon]

It is? I thought I saw that option

[stoic reef]

the language settings in teh game change the dialogue and menu language but not the CG's

[hasty canyon]

Oh ok

[alpine dune]

so the subtitle in CG will also be chinese? I'm fine if that's the case

[stoic reef]

yes the subtitles will be in chinese, and since this is a community project by slothy and they're very busy with life its not 100% of them but its every cg after chapter 1 till like 6.4 i think

they've basically had to get someone from the CN server to get all the cg files, rename them to perfectly match the JP files, verify that the cg is good quality and then what you're doing on your end is replacing the JP files with the CN ones and since they're the same name the game doesnt auto redownload the JP ones

[alpine dune]

I see, I'll look into the pins. thanks for the info

[stoic reef]

np!

[woeful obsidian]

can't track my parcel, 17track says it's not found
do i have to use another tracking website? ask cs?

[stoic reef]

ask customer support, give them your tracking number and your country and they'll tell you how to track it

[odd wedge]

Oh yeah I totally forgot about recent CGs

You guys gotta chotto a few days I have 2 deadlines next week

[stoic reef]

lol its alright. if people were making a big fuss about it I would have pinged you

[untold carbon]

wait do we keep the new train bridge forever or only until a short time?? (please ping!)

[stoic reef]

its limited

[untold carbon]

ah okay, how about train to the future?

[stoic reef]

what about it? are you wondering if its a temporary bridge?

[untold carbon]

yeah yeah

cause when i was switching from above to moon to train to the future i got a pop up that said something like, the bridge is usable for a limited time

[stoic reef]

that was likely referring to the above the moon since according to the in game announcement, that one is limited time

[untold carbon]

ah okay okay!! thankyou guys for the clarification !!

[stoic reef]

np!

[peak grotto]

On 35-16

[odd wedge]

Wait until 10:00 GMT+1

7 minutes.

[peak grotto]

thx

but this

[stoic reef]

is it still not working by any chance?

[dark tartan]

am I screwed ? think there's been no update for like a week for the artbook

should prolly make a ticket or sth I guess

[stoic reef]

no its fine

international shipping updates have long delays in updates sometimes

as things leave/go through customs

[dark tartan]

I see

[obsidian field]

Best low end device graphics for honkai? Please just send a screenshot

[stoic reef]

for pc or mobile?

[obsidian field]

Mobile

Tablet samsung a8

[stoic reef]

that wont run the game

[obsidian field]

It runs for me

[stoic reef]

tbh it shouldnt

its way below the minimum requirements

[obsidian field]

It works great i just want some decent ass graphics

Actually its pretty great now just a bit rough in the eyws

[stoic reef]

i know, give me a minute im looking

[sacred sigil]

Where can i see taht? Didnt know there was some kind of tracking to the book

[stoic reef]

so for a decent choice and also on the lower iPhone11 is ok, even better is the POCO X4 GT which runs the game well

[stoic reef]

ai chan phone > merch prizes

contact CS with your tracking link and country and they'll tell you where to look it up #how-to-contact-cs

[obsidian field]

I dont wanna buy a new phone

I just want graphics settings

Huhu

Im broke

[stoic reef]

oh, when you said best low end graphics i thought you were looking for device recommendations

[obsidian field]

JAHAHAHA SORRY I DIDNT MEAN THAY THO

[stoic reef]

but for settings wise? i'd recommend starting out at everything at the minimum and then start with the rendering accuracy to turn up 1 level since that will have the biggest impact on things

then maybe try the other settings if performance is ok

[obsidian field]

Wdym minimum thoo

Theres low and close

[stoic reef]

oh and keep in mind that teh volumetric lighting has a bigger impact on newer stuff.

[stoic reef]

i meant as low as the setting goes

if close is lower than low, then start with that

[obsidian field]

Rendering accuracy

Low mid high?

[stoic reef]

start as low as it can go and then if thats fine bump it up one notch

[obsidian field]

Okay

[stoic reef]

then repeat till you have it as good as it can go and not freeze or lag really bad

[obsidian field]

So il do close?

[stoic reef]

yes start there

[obsidian field]

Fps ?

All at 60?

And for reflection il start with low?

Ay close

[lost venture]

justwhatever works for you

[obsidian field]

Okay wait how about physics? And post processing

[lost venture]

just do everything low and off then scale it up after te4sting newer shit

[obsidian field]

Do i have those on

[lost venture]

you might need to turn those off

on newer story and even shit like apho2 those are quite intense for your gpu

[obsidian field]

Okay so this is the semi final

[lost venture]

fps is just how fast your gpu can render that shit like how many images per second

[stoic reef]

yeah just start everythign as low as it can go, test a few stages, turn something up. i dont know the best possible settings for your specific mobile

[lost venture]

if your settings are high but your fps is set to 60 there in the settings but its only 20 fps displayed it means that the load is either too much for your gpu or its not powerful enough to run it
those "fps" at 60/120 are mainly just if your fps reaches more than those so you can make them more stable

[stoic reef]

but like i've said a few times, your device was below the minimum requirements the same time apho2 came out so it cant get too high without struggling

[obsidian field]

My settings can only go 60 or 30 fps

Lel

I did the apho thing it ran pretty smooth idm

[lost venture]

again if you cant even reach those then those settings dont matter its just mainly to smooth it out if you overcap the fps , if its playable still then i recommend try doing the story

cause thats the most intense in gpu

newer story NOT the old ones like chapter 1 or something

newer as in like chapter 34 or 35 even

[cosmic lion]

Tbh if you device can't reach 60fps all of the time, but can do ~30+ it's better to put the limiter if what you want is "graphics", that way you can put "higher" settings without having big fps drops... Still depending of your devices ver. (Because your tablet model have many) you can use Mid settings max without to much drops if is the new one, but don't expect good performance on maps launch after apho2 (v5.4 if I remember correctly)

[dark tartan]

i got linked to this after throwing my track code in google https://chinapost-track.com/

[stoic reef]

it depends on your country. my tracking code doesnt work in there tbh

[dark tartan]

thought most codes were the same

[sacred sigil]

I hope it works for spain, ty btw

[lost venture]

its kinda specific on if your government allows it or even supports
just so happens yours is one of those who support it
some of us however arent that fortunate but we do get updates from somewhere else like sms/email and whatever other method

[silver urchin]

Should work on any universal tracking site such as 17track.net or parcelsapp.com, tho personally not a fan of parcel app since it doesn't update on refresh , instead does it daily

[stoic reef]

tbh i've tried all of those and none of them show up for me, im usa btw

and i already confirmed with CS that it is the right number and they've assisted me with tracking it

[silver urchin]

huh interesting, since both support usps iirc

unless US deliveries are handled by completely different courier 🤔

[stoic reef]

Yeah I had to call a number to get my tracking, I forget who the carrier was but I might be an outlier

[wind pike]

Help pls it's saying that the app can't be used at the current stage

[gusty escarp]

dm @vast cave

[worldly cipher]

You can dl the apk on the official website

Just check the link if the apk you're downloading is right (SEA / GLB)

[wind pike]

Its fine now I check the fb announcement and it was just a bug

[lost venture]

wait hsr is out now?

[lost venture]

oh weird

[wind pike]

It was CH play fault lmao

[lost venture]

though if you cant dl it rn can use apk from official or qooapp just not the alternatives that are built in like there are in oppo app market or xiaomi and realme devices since those are outdated version

[fiery yew]

Is there any way to fix this? Been going on for 30 minuts “Updating Setting’ no progress. Even tried turning on-off my ipad

[lost venture]

connection problem
try 3rd pin

could also try deleting teh cache itself but i think apple doesnt let you do that tho 🤔 , android can but i dont think ios can do that

[primal sparrow]

How much gb does honkai take on pc exactly? Id check it on my pc myself but i cant rn

[worldly cipher]

20gb+

[primal sparrow]

Well I mean

That much is obvious 😭 its already that much on mobile

[worldly cipher]

Just buy a 1tb storage

[barren ledge]

the crash happens during the loading screen ( not sure if when the loading finishes or midway in the loading ) , here is the dx diag and the crash .dmp that i got again ( sorry for the late response had to leave for work )

i did the check downloaded assets from the loggin screen and now redownloadeing something of 200 mb will update if it worked to fix it

it worked

[timber wyvern]

why do the animated shorts have worse quality in game vs youtube? Is there any way to fix this?

(it might not be as obvious from these two shots but there is a significant difference)

[night valley]

its a in game thing

basically so the cutscene u are watching doesnt take up 10gb

they convert it to like 50-100mb

[timber wyvern]

Oh ok

[night valley]

therefore lower quality

[timber wyvern]

Its been bothering me for awhile

[night valley]

at the early story chapters, u can really see the low quality

[timber wyvern]

Wish they would just use the full quality video

It kind of sucks in 720p

[night valley]

yup but that would take loads of memory space on ur disc

even if they convert it to 1080p, it would look the same

they upload freshly rendered file to youtube

[timber wyvern]

Yeah I know I just wish they like streamed the video from youtube or something instead of downloading it

[night valley]

they could but they didnt sadly

[stoic reef]

Mods wouldn't be able to help with that, contact mods are for issues with this discord server like being timed out, reporting malicious people, etc. If there's a tech issue or bug with the game that we can't help with then the person needs to go to official customer support #how-to-contact-cs , not the discord mods.

In fact, according to the #contact-mod it says that misusing contact mods by sending them requests with account or game issues can possibly result in punishment so yeah, just point people at customer support for tech issues

[worldly cipher]

Damn 3200G can handle 2060

But yeah I'm just gonna stick with the 1660S

Budget

[boreal stump]

does getting this yellow text mean it should be arriving soon?

[stoic reef]

that means its been shipped, shipping can take 1-3 months (they shipped late january)

but you can click on track shipment to get your shipping number and try looking it up online or contacting customer service to have them assist in finding which courier it shipped with #how-to-contact-cs

[weak goblet]

How do I cancel customer support tickets? I made a purchase that didn’t go through but I got it to work so now I don’t need CS

[stoic reef]

I dont think you can but you can comment in it that its all fixed now so when they next look at the ticket they'll see that

[raw flint]

My screen, reee

[stoic reef]

oof, have you already tried restarting?

[raw flint]

I am using my pc and it works fine

the issue is with my phone

Game doesnt support big screen phones

[stoic reef]

big screen phones? what model of phone do you have?

[raw flint]

samsung s20 fe

[stoic reef]

I have an s20 and it works fine, not the fe but a regular one.

has it always been like that or did it just start?

[raw flint]

I just noticed that when the screen goes in dark mode, for abyss and other stuff it works fine

[stoic reef]

is ultrawide compatibility turned on in the graphics settings?

[raw flint]

I dont think so

[stoic reef]

tbh its either that or a bug i think, people play just fine on tablets with way bigger screens than yours

yeah try turning that on in the settings and then restarting your phone

if that doesnt work then i'd recommend either reinstalling the game since its probably a bugged installation or contacting customer support in case its a quirk with that specific model of phone #how-to-contact-cs

[raw flint]

too much work, I can play using my pc

[stoic reef]

fair enough

[raw flint]

[half mountain]

Anyone knows how do i track my artbook shipment for singapore?

[stoic reef]

you can get your tracking number from ai chan phone > merch prizes and then google it but if you cant find a carrier for your tracking number then contact customer support to get their assistance with finding out where to go #how-to-contact-cs

[uneven cloud]

Hello, I have a weird glitch, It seems that I cannot login to my account, when I do it send me to another account I had probably made before the current one, they seem to share a name however

I have access to my ID and everything, but I have no clue on the mail it is on, I remember several of my valkyries as well as the guild

is there any form for recovery or something to do that?

I really want to return and I am highly confused and unsure how I can do that

[odd wedge]

May be related to this
#🔌technical-help message

[uneven cloud]

i tried to follow this without luck

all it told me was that it was not registered

even though it was, and I can see my account

https://cdn.discordapp.com/attachments/297346731895685120/1088992650201419878/image.png

a friend was able to show me that my account does still exist

but i cannot connect to it

ok i got it by using an email i had forgotten about until now

sorry for that

[odd wedge]

You got your ID and whatever? Topped-up before?

[tight mirage]

how much storage does this game take on pc

[stoic reef]

it is roughly 27 GB for teh full install iirc

but it'll get bigger as more patches happen so i'd just say 30 GB should be fine

[tight mirage]

alright tysm

[stoic reef]

yw!

[sour mirage]

At #how-to-contact-cs
List of emails I can contact
SEA category
Cn means china
Vn means viet
TH means thai
ID means ind
EN means... Everything?

[stoic reef]

english

its just different language options for the SEA server support

[sour mirage]

Like including Philippines, Japan, and any other things?

Want to contact them regarding the book location

I have the tracking num

No idea what email

I guess en sea

[stoic reef]

it doesnt matter where you live, its just the language that they'll communicate to you with

[sour mirage]

Ahhhh

[stoic reef]

if you prefer english then do english

[sour mirage]

I see thank you

[stoic reef]

np!

[dim plank]

Say is there any way I can delete the old CG for storage space or do I have to reinstall everything

[stoic reef]

you'll have to reinstall and the first time you open it select the minimal resources option. if you just deleted the files right now the game would just redownload them since they used to be downloaded

[dim plank]

suspected as much thanks anyways

[stoic reef]

np

[silver urchin]

Help this thing keep showing that way but there is nothing there(for all tasks)I restarted the game but still nothing worked

[stoic reef]

in some of the maps there the auto navigation can get bugged and not point the right way. try looking at the map and getting there yourself or just explore around until you find it. if necessary (like its totally bugged out) you may need to use a skip to skip it

[silver urchin]

Alr İ will use map

I changed to Terminal and now it worked:D

[stoic reef]

noice

[craggy willow]

i have an eu account but im in the americas--it averages like around 70-100ms and was wondering if there's a way to reduce the ping?

or it cant be helped

[stoic reef]

that cant be helped really. and tbh the global servers are on the amazon cloud so you have roughly the same ping as if you were on teh americas server

[craggy willow]

was scared that i had a massive competitive disadvantage

thanks!

[stoic reef]

yeah you're fine, i guess you could make sure to occasionally restart your router to make sure its not causing any network lag but in all honesty theres not much to improve it. but np!

[lost venture]

also ping doesnt matter at all tbh