#helpdesk-mobile | StreamElements | Page 5

hollow geyser Jan 4, 2020, 3:38 PM

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@nova wadi You get what I'm saying? Or is that too confusing? 😅

nova wadi Jan 4, 2020, 3:48 PM

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just so you know, this is the first time i use the app

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where can you even find a zoom button? 😛

hollow geyser Jan 4, 2020, 3:50 PM

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Oh. lol. How do I explain this.... It's not a button. What you do is take two fingers (thumb and index), pinch them together, place them in the center of the screen, and stretch them apart.

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Like this

📎 trackpad2-pinch-to-zoom.png

nova wadi Jan 4, 2020, 3:51 PM

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yeah that doesn't even work on my phone 😛

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works fine on the camera app

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not the SE app

hollow geyser Jan 4, 2020, 3:52 PM

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Well that's a big oof. Then idk what's going on xD

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Maybe the SE app isn't supposed to zoom, but my phone does it anyway, and the app doesn't like that, so it panics and hyper zooms... Or something like that. lol

nova wadi Jan 4, 2020, 3:53 PM

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i'll ask the others, if they know if the zoom is possible at all

hollow geyser Jan 4, 2020, 3:54 PM

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K. Thx!

urban violet Jan 4, 2020, 10:01 PM

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Is it normal for my Stream to freeze when I have the App in Landscape ?

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But on Portrait, the stream does not freeze

hollow geyser Jan 5, 2020, 2:06 AM

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It didn't freeze for me when I was recording yesterday... Maybe try clearing your cache or something?

urban violet Jan 5, 2020, 7:20 PM

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You have in ios ?

nova wadi Jan 5, 2020, 7:21 PM

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no

urban violet Jan 5, 2020, 7:21 PM

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😞😞😞

eager plover Jan 6, 2020, 11:14 AM

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So I used this app in stream for the first time yesterday, and there are a lot of areas that could use improvement.

The video should be in mirror-mode all the time for the streamer, while normal all the time for the viewer. Additionally, if you insist on showing the same thing to both, remember the settings when changing between cameras! Right now, I start a stream on the selfie cam, viewers complain about things being reversed. I turn off mirror mode, now it is hard to compose the shot, everything is reversed. I switch to rear camera, no problems, everything is good. Go back to selfie cam, mirror mode is re-engaged!
Use all available cameras. Many phones have multiple camera modules, my phone has 3 rear cameras and 2 front facing cameras. Let us use them!
Remember the orientation! Why do I have to switch to landscape every single time I enter the app? That should be a one time setting (like the mirror mode.)
Let us choose what we see and what the audience sees, and move and resize as we wish. I want the alertbox fullscreen, and I want to see it while I stream so I know what happened. I had an event while I streamed, heard a 'ding' and saw nothing. I asked the audience what happened, and they told me that it was a follow, which I found by switching tabs and looking in the event viewer.

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Get rid of the tabs. Consolidate it all on to one screen. I want to see the chat at all times, I want camera controls at all times, I want the alert box and event viewer there at all times (though the alert box should be invisible when not active.)
Don't cover up the shooting area in the streamer's view! There's a big semi-transparent purple strip that covers up my preview image for no reason.
Let me make the chat font bigger! It's there so I can read it, no one wants to see a closeup of my forehead as I try to read the messages.

I have many other suggestions, but I'll leave it there for now. I should mention that I have been streaming on mobile for 2 years now, so this isn't coming from someone who is new to all of this. I primarily used streamlabs, so I apologize if there is are suggestions or criticisms that can be solved outside of the mobile app that I am not aware of.

edgy gale Jan 6, 2020, 11:17 AM

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Thank you for the feedback. I will pass it along to our devs.

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What is your phone module?

eager plover Jan 6, 2020, 11:18 AM

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I have Samsung S10+ on Android 10

edgy gale Jan 6, 2020, 11:18 AM

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Thank you.

silver wigeon Jan 6, 2020, 6:24 PM

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Can the StreamElements app encode video over wifi so you can load your phone's camera feed into an OBS media source? If not, where can I request this feature to be added?

proud shaleBOT Jan 6, 2020, 6:48 PM

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@silver wigeon Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

wraith socket Jan 8, 2020, 2:26 AM

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I need help StreamElements keeps posting twitch support tweet in my stream chat

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📎 image0.jpg

prime tundra Jan 8, 2020, 2:28 AM

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@wraith socket Twitter module can be edited or disabled in the Modules section of your account.

wraith socket Jan 8, 2020, 2:32 AM

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Thank you

haughty silo Jan 8, 2020, 3:44 PM

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Is there anyway to customise the alerts for mobile? I cant seem to find it, am I just being blind ?

marsh zinc Jan 8, 2020, 3:46 PM

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You get a new overlay only for mobile streams. Edit this overlay to customize your alerts.

haughty silo Jan 8, 2020, 3:47 PM

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I've done that (well, I copied my alert settings from my pc overlay to the mobile overlay) and im still getting the default alerts on preview? is that intended?

marsh zinc Jan 8, 2020, 3:48 PM

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Yes. You do not see the real alerts on stream on your mobile phone. Only your stream sees the alerts.

haughty silo Jan 8, 2020, 3:48 PM

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ah, ok thanks 😄

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If I were to add other things like recent events and Kappagen, will that only show for the stream as well ?

marsh zinc Jan 8, 2020, 3:49 PM

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correct.

haughty silo Jan 8, 2020, 3:49 PM

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awesome, thanks for the help 🙂

prime tundra Jan 10, 2020, 3:00 AM

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That is a question for Twitch.

fathom geyser Jan 11, 2020, 3:38 AM

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Hola

proud shaleBOT Jan 11, 2020, 3:48 AM

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@fathom geyser Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

drifting jackal Jan 11, 2020, 5:19 AM

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Is Bluetooth supported on the app? I thought I was connected to my phone via airpods but it records/plays audio through my phone instead of through my pods.

edgy gale Jan 11, 2020, 5:48 AM

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Airpods? Are you using an iPhone?

opaque remnant Jan 11, 2020, 5:02 PM

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Having an issue with orientation. Once I open the app and swith orientation so I can stream in normal landscape mode all the option buttons disappear. Making app unusable since even the go live button is gone. Im am using on an lgg6.

spring monolith Jan 11, 2020, 6:40 PM

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Hello everyone! I'm trying to install streamelements app on a modified galaxy s6 with lineage OS rom (Android 9), but isn't compatible.
On my main phone (Huawei P20 PRO) I can install it.
Why?

somber egret Jan 12, 2020, 6:00 AM

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@silver wigeon are you looking to use your phone’s camera as a video source for obs studio?

silver wigeon Jan 12, 2020, 6:36 AM

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Yes. I currently use an old version of streamlabs for that. Normal IP camera apps drop frames.

somber egret Jan 12, 2020, 6:41 AM

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Elgato screen link

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Or the NewTek NDI app

silver wigeon Jan 12, 2020, 8:19 AM

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both of those appear to be iOS only MonkaS

fallow flume Jan 12, 2020, 6:17 PM

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@silver wigeon i was using IPWebcam on android with no problem

silver wigeon Jan 13, 2020, 6:22 AM

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yep, that's the one i tried. major stuttering issues

drifting jackal Jan 13, 2020, 6:57 AM

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@edgy gale Sorry for the late response, no. I am using Android.

edgy gale Jan 13, 2020, 7:17 AM

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The app should default to the conncted headphones, regardless if they are with a cable or bluetooth.

drifting jackal Jan 13, 2020, 8:03 AM

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Ok, I'll try to reproduce it and report back if the error happens again.

gentle spire Jan 13, 2020, 9:39 AM

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I am new in streamElements mobile and I just wanted stream call of duty mobile can someone please help me how to stream call of duty mobile by the way my phone is Android

edgy gale Jan 13, 2020, 9:39 AM

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Our App doesn't support screencapture yet.

urban violet Jan 13, 2020, 9:42 AM

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Wait, hang on, I was told that Screencapture is not planned?

edgy gale Jan 13, 2020, 9:51 AM

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Did I say planned? Theres no support of that.

urban violet Jan 13, 2020, 9:52 AM

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Oh

stark locust Jan 13, 2020, 3:37 PM

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I'm having some difficulty with alerts on the mobile app. Everything works fine but the alerts aren;t popping up at all.

The preview button works for me and I have them enabled on the audience view. I've also set custom sounds for them on the overlay in the editor on the website. The preview button just plays the default sound and not the one configured on my dashboard.

Any ideas?

prime tundra Jan 14, 2020, 12:55 AM

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@stark locust The app itself never reflects changes in the overlay. Only the stream itself will see it.

stark locust Jan 14, 2020, 1:08 AM

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Ah I see, well that's one thing explained! Any idea why my alerts aren't working for viewers @prime tundra ?

prime tundra Jan 14, 2020, 1:11 AM

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Which alerts?

stark locust Jan 14, 2020, 1:12 AM

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any alerts. Nothing comes up for me for some reason. Only on mobile

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I had a cheer, some follows etc

prime tundra Jan 14, 2020, 1:16 AM

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They seem to work fine when I look at your mobile overlay. If it happens again, reach out while you're still live so we can look into it.

stark locust Jan 14, 2020, 1:17 AM

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I'll try - can I ask if there's any troubleshooting I can do offline? This has been 3 streams and I#m just wary of doing any more where I can't acknowledge alert events

prime tundra Jan 14, 2020, 1:18 AM

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Do they hear it, and you don't?

stark locust Jan 14, 2020, 1:18 AM

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No no sorry. there's nothing on either side. I get no notification and they see nothing either

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I've tried toggling it on and off both on-stream and off

prime tundra Jan 14, 2020, 1:18 AM

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Try this:
Delete your mobile overlay
Log out of the app
Log back in
A new overlay should be created in your account.
Edit that one.

stark locust Jan 14, 2020, 1:19 AM

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I'll give it a try, thanks

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I'm offline but when I emulate the alert from the editor it now sends to the phone, which it didn't before. Looks like it's fixed.

Thanks @prime tundra !

spring monolith Jan 14, 2020, 1:44 PM

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Any update about my problem?

sleek hatch Jan 14, 2020, 2:00 PM

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@spring monolith same OS?

stark ravine Jan 14, 2020, 2:02 PM

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can i controll my scenes from my phone with the app ?

marsh zinc Jan 14, 2020, 2:03 PM

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No, the app is for IRL streaming.

stark ravine Jan 14, 2020, 2:04 PM

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is there a way to controll that from my phone

marsh zinc Jan 14, 2020, 2:05 PM

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Maybe take a look at touchportal.

stark ravine Jan 14, 2020, 2:05 PM

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thnx

fallow flume Jan 14, 2020, 2:13 PM

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@stark ravine you could install touchportal?

spring monolith Jan 14, 2020, 3:49 PM

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@sleek hatch yes same os, is android 9.
I can manage to install a different rom, isn't a problem for me.

spring monolith Jan 14, 2020, 7:14 PM

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Solved installing a different rom 😄

urban violet Jan 15, 2020, 7:57 PM

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Hi, is it possible to play media on mobile without having browser open?

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If browser is required, what is the best way to do this - is it possible to stream and have the media requests open on same device?

fallow flume Jan 15, 2020, 10:56 PM

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maybe adding the media request widget to the mobile overlay.. have you try that?

proud shaleBOT Jan 16, 2020, 1:58 AM

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@faint charm Please follow our community rules:

No advertisement or stream promotion
Respect ALL server members
No NSFW/NSFL

Thank you

supple edge Jan 16, 2020, 4:32 AM

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Are there plans for this to come to iPhone?

edgy gale Jan 16, 2020, 5:30 AM

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Not currently

sleek echo Jan 16, 2020, 7:54 AM

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Is there a way to use the overlays on iPhone? For example in the streamlabs app?

edgy gale Jan 16, 2020, 7:55 AM

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SL's app blocks our overlays.

sleek echo Jan 16, 2020, 7:57 AM

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Ok, so currently there is no way to stream with my se stuff on iPhone?

edgy gale Jan 16, 2020, 7:57 AM

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If there is another streaming app that supports browser links then sure, other than that - no

sleek echo Jan 16, 2020, 7:58 AM

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Ok, do you know of any other apps? What about twitch’s mobile app?

edgy gale Jan 16, 2020, 7:59 AM

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Im not familiar

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Twitch app doesn't support overlays as far as I know

sleek echo Jan 16, 2020, 8:00 AM

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Ok, thank you. Any idea if an iOS app is in the works?

edgy gale Jan 16, 2020, 8:00 AM

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I'm not familiar with iOS apps

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so no

urban violet Jan 16, 2020, 10:07 AM

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i use IRL backpack cloud server to stream with streamlabs app and I use stream elements overlay on cloud obs server

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the notifications and media from stream elements appear on screen fine

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is there any way to get the audio to my phone?

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audio or notifications?

edgy gale Jan 16, 2020, 10:10 AM

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Does the backpack have like an audio out jack/port?

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if yes, speakers

urban violet Jan 16, 2020, 10:40 AM

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the issue I have is that the overlay is not visible within the streamlabs app cause its blocked, hence the overlay is displayed on screen via cloud obs server

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i'm looking for a way to still get the notifications on my mobile which are displayed on screen

edgy gale Jan 16, 2020, 10:41 AM

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Then I can't give any ideas in this regard. I assume you have an iPhone?

urban violet Jan 16, 2020, 10:46 AM

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no andorid

edgy gale Jan 16, 2020, 10:46 AM

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if on Android, then you can use our app.

urban violet Jan 16, 2020, 10:49 AM

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but streamelements does not support custom rtmp right

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oh you mean to say, stream with streamlabs app, but have streamelements app open for widgets?

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I just discovered companion mode 🙂

edgy gale Jan 16, 2020, 11:03 AM

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sorry i was distracted with something just now

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i was gonna suggest companion mode - this allows the app to make sound for you

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when someone does something

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and you can see the activity feed and chat at the same time

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so you don't really need to stream from the app

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if you stream via a backpack, right?

urban violet Jan 16, 2020, 11:06 AM

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I use my phone to stream to the irl backpack cloud server, it has an RTMP ingest the server so i use custom RTMP

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right now i use this flow:

edgy gale Jan 16, 2020, 11:06 AM

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oooh

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well

urban violet Jan 16, 2020, 11:06 AM

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Start streamelements in companion mode, background mode on

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start streamlabs app and start streaming

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The cloud OBS is configured with stream elements layout

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this seems to get the notification sounds (TTS) and media through my speaker

edgy gale Jan 16, 2020, 11:09 AM

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📎 Screenshot_20200116-130849_StreamElements.jpg

urban violet Jan 16, 2020, 11:21 AM

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yes!

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How long can the StreamElements app run in companion mode in the background? Is there a timelimit?

covert quarry Jan 16, 2020, 10:38 PM

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no timelimits
and it takes very little battery in companion mode, so you're in for a long time 😄

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@urban violet ^

urban violet Jan 16, 2020, 10:39 PM

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@covert quarry ❤️ works like a charm

pine rampart Jan 17, 2020, 2:53 AM

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Hey guys. How do I set up a command in chat to display my social media websites? Thanks

prime tundra Jan 17, 2020, 2:53 AM

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You can create custom commands at https://streamelements.com/dashboard/bot-commands/custom-commands

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

pine rampart Jan 17, 2020, 2:54 AM

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Thanks @prime tundra

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What would be a good template to use?

prime tundra Jan 17, 2020, 2:54 AM

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You don't need one.

pine rampart Jan 17, 2020, 2:55 AM

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Do i set it up as a new command?

prime tundra Jan 17, 2020, 2:55 AM

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Yes.

pine rampart Jan 17, 2020, 2:55 AM

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Ok thanks

pine rampart Jan 17, 2020, 3:32 AM

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Still struggling. I have set up the command to view my social sites addresses but they aren't links in chat. Is it possible to make them a link so views can click on them?

urban violet Jan 17, 2020, 3:32 AM

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Go to the Chat Settings and Enable the "Make links clickable" option.

pine rampart Jan 17, 2020, 3:33 AM

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Thanks. Can I do this from the mobile app?

urban violet Jan 17, 2020, 3:33 AM

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No, only from desktop

pine rampart Jan 17, 2020, 3:33 AM

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Ahhh right ok. Thank you 👍

urban violet Jan 17, 2020, 3:34 AM

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👍

pine rampart Jan 17, 2020, 5:12 PM

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Hey there. Trying to set up my command to enable me to post from my mobile my social websites. Is this the button I need to have enabled through my desktop account? Many thanks

📎 20200117_171043.jpg

wild bolt Jan 17, 2020, 5:13 PM

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haha my goodness

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alright first things first, use snipping tool it'll save you so much trouble

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windows key + shift + s

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are you trying to enable links in chat so you can post them?

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as the broadcaster you can always post links

pine rampart Jan 17, 2020, 5:15 PM

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Yes mate. But when I set up the command to display my social media websites in chat they are not displaying as a link 😪

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Sorry dont have discord on my PC hence the rubbish photo hahaha

wild bolt Jan 17, 2020, 5:17 PM

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https://tenor.com/view/umm-confused-wtf-blinking-okay-gif-7513882

Tenor

pine rampart Jan 17, 2020, 5:17 PM

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I cant find the "make links clickable" option

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Like MrTeeXD explained last night

wild bolt Jan 17, 2020, 5:18 PM

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so your social media comes up as websites without hyperlink in chat?

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that's weird it should be automatic

pine rampart Jan 17, 2020, 5:20 PM

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I typed the links in my command menu but when displayed users cant click on them to go to social media. Maybe I have the URL wrong

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So I thought I needed to enable links from desktop

wild bolt Jan 17, 2020, 5:20 PM

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if you can try and take a screencap of your social media in chat

pine rampart Jan 17, 2020, 5:21 PM

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Ok I'll try

wild bolt Jan 17, 2020, 5:21 PM

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it should look something like this

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📎 unknown.png

pine rampart Jan 17, 2020, 5:22 PM

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📎 Screenshot_20200117-172209_Chrome.jpg

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It also displays differently to my command too

wild bolt Jan 17, 2020, 5:23 PM

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📎 unknown.png

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theres your problem

pine rampart Jan 17, 2020, 5:24 PM

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Sorry for giving you a headache hahaha. Was up till 4 this morning trying to work this out

wild bolt Jan 17, 2020, 5:24 PM

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LOL no worries glad we got it sorted

pine rampart Jan 17, 2020, 5:24 PM

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The capital I?

wild bolt Jan 17, 2020, 5:24 PM

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one of those things that slips through the cracks

nova wadi Jan 17, 2020, 5:24 PM

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no

wild bolt Jan 17, 2020, 5:24 PM

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📎 unknown.png

nova wadi Jan 17, 2020, 5:24 PM

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you forgot

wild bolt Jan 17, 2020, 5:24 PM

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you're missing the :

nova wadi Jan 17, 2020, 5:25 PM

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it's all in the details

pine rampart Jan 17, 2020, 5:25 PM

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Ahhhhhh guys!!!!! Thank you so much

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I need to go the corner and wobble my head hahaha

wild bolt Jan 17, 2020, 5:25 PM

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https://www.instagram.com/wilko_839/ instead of https//www.instagram.com/wilko_839/

Login • Instagram

Welcome back to Instagram. Sign in to check out what your friends, family & interests have been capturing & sharing around the world.

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oh shit am i gonna get flamestriked for promotion

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monka

proud shaleBOT Jan 17, 2020, 5:26 PM

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@wild bolt Please follow our community rules:

No advertisement or stream promotion
Respect ALL server members
No NSFW/NSFL

Thank you

pine rampart Jan 17, 2020, 5:26 PM

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You my friend are a legend!!

wild bolt Jan 17, 2020, 5:26 PM

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OMEGALUL

nova wadi Jan 17, 2020, 5:26 PM

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because you wanted it so much 😛

wild bolt Jan 17, 2020, 5:26 PM

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no worries wilko have a good weekend

pine rampart Jan 17, 2020, 5:30 PM

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📎 Screenshot_20200117-172941_Chrome.jpg

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Awesome looks brilliant. Exactly what I wanted. I've only been doing this for 3 weeks. Everyday I'm learning!! Thank you

nova wadi Jan 17, 2020, 5:31 PM

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SEheartbeat

meager urchin Jan 17, 2020, 5:35 PM

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Hello 😀

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Bloody hard work only having a chromebook and mobile phone lol

quartz zephyr Jan 17, 2020, 5:36 PM

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I believe there should be a pencil icon if I remember correctly to edit the Overlay. I don't have an Android myself but double checking to be sure.

meager urchin Jan 17, 2020, 5:36 PM

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AHH brb

wild bolt Jan 17, 2020, 5:36 PM

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hmmm last i checked

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i dont think you can edit overlays on mobile for SE app

meager urchin Jan 17, 2020, 5:37 PM

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📎 Screenshot_20200117-173655.png

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This is all I see

quartz zephyr Jan 17, 2020, 5:37 PM

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That's what I was thinking. I have no way to check so looking at notes if anyone had the same question.

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As it may have to be done through the website first.

meager urchin Jan 17, 2020, 5:37 PM

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I have created a overlay but can't find anyway to change it would like a ticket and stuff too

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Stream labs just fails to work lol

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Oww crap now the preview button is stuck on my screen even when app is closed lol

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Tbh lads even if the default alertbox works that's great does it alert for followers and stuff too?

nova wadi Jan 17, 2020, 5:43 PM

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yes, it should do that by default afaik

meager urchin Jan 17, 2020, 5:45 PM

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AHH that's alright then I have been trying everything on stream labs and I can't get it to work it will play the alertbox sound but no image or text

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I think this app will do great once you add adding widgets and stuff tbh seems sleek

fallow flume Jan 17, 2020, 10:46 PM

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@pine rampart and the trick "im dunno how to put my links " to give self promotion .. a classic haHAA

cold dagger Jan 17, 2020, 11:49 PM

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Any news about an iOS App?

marsh zinc Jan 17, 2020, 11:50 PM

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Currently not planned.

cold dagger Jan 17, 2020, 11:51 PM

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Damn okay

urban violet Jan 18, 2020, 8:44 AM

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I am also waiting for ios app

fickle flax Jan 18, 2020, 11:49 AM

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Same

cold dagger Jan 18, 2020, 7:39 PM

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I would pay for it haha

wild bolt Jan 18, 2020, 8:34 PM

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If streaming on mobile is something you really want to pursue, your best bet would be to get a midrange android phone

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And use that as a dedicated streaming device

fickle flax Jan 19, 2020, 8:50 AM

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Only like apple

low wolf Jan 19, 2020, 9:21 AM

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Hello can someone tell me if we can stream what's going on our phone with streamelements

marsh zinc Jan 19, 2020, 10:00 AM

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The app is only for IRL stream atm.

low wolf Jan 19, 2020, 11:05 AM

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Thanks

proud trench Jan 20, 2020, 3:14 AM

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Is their any information when the app will come out on IOS and stream games?

prime tundra Jan 20, 2020, 3:16 AM

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We generally do not share our roadmap.

proud trench Jan 20, 2020, 3:16 AM

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Okay I asked this almost a year ago I believe or somewhere near that so I thought I’d ask again

wild bolt Jan 20, 2020, 1:42 PM

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Do you want to stream mobile games?

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If so use nox and do it from your pc if that's viable

fallow flume Jan 20, 2020, 1:44 PM

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or GameLoop or Bluestack ...

urban violet Jan 20, 2020, 1:55 PM

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what about in mobile?

fallow flume Jan 20, 2020, 2:32 PM

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what about in mobile what? hehe

urban violet Jan 20, 2020, 4:49 PM

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Can the have a Smooth Camera Experience please? Its a little laggy and I have a strong Android Device

wild bolt Jan 20, 2020, 5:01 PM

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What bitrate are you streaming at?

urban violet Jan 20, 2020, 5:05 PM

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2000

wild bolt Jan 20, 2020, 5:19 PM

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see if you can push that up a bit

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2000 is pretty low

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4000 is a better bit rate if you can maintain it

urban violet Jan 20, 2020, 5:36 PM

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But will it make my Camera FPS Smooth is the Question?

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Right now, its choppy and laggy all over the place

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Nope, still choppy

wild bolt Jan 20, 2020, 5:37 PM

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what phone are you using

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and are you using the front or back camera

urban violet Jan 20, 2020, 5:38 PM

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I am using a Huawei P Smart and I mainly use the Front Camera

wild bolt Jan 20, 2020, 5:40 PM

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the front camera is only capable of 30fps on the P Smart

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📎 unknown.png

urban violet Jan 20, 2020, 5:40 PM

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But the back does 30FPS as well. On an app like Prism Live Studio, it shows that my camera is very smooth

wild bolt Jan 20, 2020, 5:42 PM

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the back camera can go up to 60fps

urban violet Jan 20, 2020, 5:43 PM

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But The StreamElements App only puts my camera to 30FPS

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Not 60

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Which is odd

crystal smelt Jan 21, 2020, 7:46 AM

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probs has its reasons

plucky willow Jan 21, 2020, 4:15 PM

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Hmm stream looked great on my phone but when I checked the VoD is looked crazy audio was good. But video was like all greyish and few pixels up top doing idk what. Any ideas?

wild bolt Jan 21, 2020, 5:02 PM

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the stream you see on your phone will always be whatever the camera is capturing

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as opposed to what the viewers/stream is seeing if that makes sense

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can you provide a link to the vod?

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@plucky willow what the hell

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im going through your last stream right now

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when i'm scrolling through the vod everything looks fine

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but the vod itself is bugged out like crazy

#

📎 unknown.png

plucky willow Jan 21, 2020, 5:44 PM

#

@wild bolt wild right

#

Might be on twitch end? I had one regular stop by wanna ask him what he saw. Think he would have said something

wild bolt Jan 21, 2020, 5:47 PM

#

it's baffling

#

📎 unknown.png

#

cos the stream summary thumbnails

#

all look completely fine

plucky willow Jan 22, 2020, 1:10 AM

#

Hmm any ideas? @wild bolt

wild bolt Jan 22, 2020, 1:22 AM

#

Legit completely stumped

#

I'm not sure if it's on our end or on Twitch's

#

Let me reach out to our mobile guys and get back to you

plucky willow Jan 22, 2020, 7:49 AM

#

@wild bolt thanks babes.

naive cloak Jan 22, 2020, 6:23 PM

#

ive just switched from streamlabs to streamelements and i now have blackbars on mobile streaming to twitch and on streamlabs it was streched any ideas?

urban violet Jan 22, 2020, 7:47 PM

#

May I ask a question? How heavy is the Android App on a mobile phone?

fallow flume Jan 22, 2020, 7:48 PM

#

18MB

urban violet Jan 22, 2020, 7:49 PM

#

I am talking about CPU wise

fallow flume Jan 22, 2020, 7:50 PM

#

i know.. im trying to be funny XD

crystal smelt Jan 22, 2020, 7:56 PM

#

Depends on the phone, the age and a lot more

urban violet Jan 22, 2020, 8:23 PM

#

Can I send my Phone Info here?

#

For accuracy

edgy gale Jan 23, 2020, 5:47 AM

#

Yes

urban violet Jan 23, 2020, 6:26 AM

#

Here it is https://m.gsmarena.com/huawei_p_smart-8961.php

edgy gale Jan 23, 2020, 6:30 AM

#

It shouldn't be an issue using our app

urban violet Jan 23, 2020, 6:31 AM

#

Ahhh ok. Thank you

naive cloak Jan 23, 2020, 7:38 AM

#

ive just switched from streamlabs to streamelements and i now have blackbars on mobile streaming to twitch and on streamlabs it was streched any ideas?

edgy gale Jan 23, 2020, 7:39 AM

#

Make sure you unlock the orientation of the phone it self, so that when the camera is being used

#

its rotated properly

wild bolt Jan 24, 2020, 10:25 AM

#

@urban violet aye in here dre

urban violet Jan 24, 2020, 10:26 AM

#

@wild bolt yo

wild bolt Jan 24, 2020, 10:27 AM

#

this is the channel for ya if you need help

#

wavyy

urban violet Jan 24, 2020, 10:27 AM

#

Alright thanks

#

I've made an overlay and everything. For some reason when I stream on the Sony as 300. No alerts pop up in stream elements

edgy gale Jan 24, 2020, 10:29 AM

#

Are you using our app?

urban violet Jan 24, 2020, 10:29 AM

#

I have it downloaded

#

I can use the app when I go live again in an hour and test it again

edgy gale Jan 24, 2020, 10:30 AM

#

So when you login to the app

#

a special overlay is created on your account

#

that you need to edit

#

as the app uses that overlay

urban violet Jan 24, 2020, 10:31 AM

#

📎 Screenshot_20200124-193129_StreamElements.jpg

#

Is what I see

#

Not to much to work with

edgy gale Jan 24, 2020, 10:31 AM

#

Thats the companion mode

urban violet Jan 24, 2020, 10:32 AM

#

Wow lol makes a big difference

#

So would I need to use a custom rtmp server as I'm not using my phone to stream?

edgy gale Jan 24, 2020, 10:35 AM

#

There is a custom RTMP server option

#

in the settings of the app

urban violet Jan 24, 2020, 10:41 AM

#

Is that what everyone uses to stream on there action camera?

#

Thanks for the help btw

#

Auto stickers lol

edgy gale Jan 24, 2020, 10:42 AM

#

Define what you mean by "action camera"?

#

like gunrun backpack?

urban violet Jan 24, 2020, 10:42 AM

#

Ya I'm using gunrun

#

I have an overlay on stream elements already. I just want that to work

edgy gale Jan 24, 2020, 10:42 AM

#

I believe the best way to use a gunrun is to use our companion mode

#

and have the gunrun load the overlay

#

There should be a place in the gunrun settings where you can place the overlay link

urban violet Jan 24, 2020, 10:43 AM

#

I see an ingress URL

#

Maybe that

edgy gale Jan 24, 2020, 10:44 AM

#

i believe so

urban violet Jan 24, 2020, 10:44 AM

#

Thanks

#

@edgy gale unfortunately that wasn't it

#

I think its maybe rtmp

edgy gale Jan 24, 2020, 10:53 AM

#

Tbh I don't know how gunruns work

urban violet Jan 24, 2020, 10:53 AM

#

No worries I'll keep trying to work it out

edgy gale Jan 24, 2020, 10:53 AM

#

i'm just assuming at this point, because I remember i helped someone's mobile stream get the proper overlay size, while attending TwitchCon EU Berlin

#

but via our app, you can add an RTMP server if need be

#

but it will use to stream with its special overlay called "mobile"

urban violet Jan 24, 2020, 10:54 AM

#

Roger that

nocturne mica Jan 25, 2020, 12:04 AM

#

Not sure what is the reason for it, but these days 720p is really pixelated

#

Any ideas? Also setting max bitrate doesn't really do anything

#

Other app works fine

abstract arrow Jan 25, 2020, 12:59 AM

#

Having your bitrate set high does not mena it is at that value.

#

If your interent cannt handle, say, 5000 bitrate, it will run at whatever value it can handle.

nocturne mica Jan 25, 2020, 8:46 AM

#

I meant that by setting 3500 as max bitrate, it still shows as going way over it. But picture is still pixelated

#

This, I think, happened after android 10 update

wild bolt Jan 25, 2020, 9:00 AM

#

Try 5000 bit rate instead

nocturne mica Jan 25, 2020, 9:05 AM

#

Even if the area supports only 3500 if that?

warm narwhal Jan 25, 2020, 10:37 PM

#

every time I go live, the stream video flickers in green, any idea why?

urban violet Jan 25, 2020, 10:40 PM

#

Which platform are you streaming to?

warm narwhal Jan 25, 2020, 10:41 PM

#

twitch

#

and I'm streaming on a Galaxy S9+

wild jay Jan 26, 2020, 8:06 AM

#

Hey does anyone know why my mobile rode mic will not be used by the app? It's working with WhatsApp (checked tho I can guarantee it's not broken) but since I launch the stream with the app the inbuilt mic is used. That sucks :(

wild bolt Jan 26, 2020, 5:01 PM

#

@wild jay hey mate, I don't think there's an option to change the audio input option on the mobile app sadly

#

so it'll default to the inbuild mic

fair star Jan 26, 2020, 6:26 PM

#

what about mobile app on ios?

summer cloud Jan 26, 2020, 6:48 PM

#

@fair star there isn't one atm and to my understanding plans either.

#

However this

#

!ideas

proud shaleBOT Jan 26, 2020, 6:48 PM

#

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

summer cloud Jan 26, 2020, 6:49 PM

#

@fair star I stand corrected. Planned but no ETA.

radiant sierra Jan 27, 2020, 3:57 AM

#

Ran a little test stream today on the mobile app and have a few questions: (1) What does the little S in the circle mean in the info bar? (2) I had my bitrate set to 4000kbps yet the info bar showed it at around 12000kbps, does it cap and broadcast at 4000kbps and simply show me the max possible bitrate? (3) Is the show/hide viewer count option buggy? It didn't seem to actually do anything by toggling it on/off.

Thanks in advance! replaiAYA

prime tundra Jan 27, 2020, 4:01 AM

#

@radiant sierra

The S is a limited feature only provided to particular users, mainly DreamTeam members.
2 & 3. I'd have to check on that and get back to you.

#

@radiant sierra One thing though, Twitch or YouTube?

radiant sierra Jan 27, 2020, 4:02 AM

#

@prime tundra Twitch

sage robin Jan 27, 2020, 5:34 AM

#

Is there any staff active

proud shaleBOT Jan 27, 2020, 5:36 AM

#

@sage robin Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

crystal smelt Jan 27, 2020, 7:34 AM

#

What is your question @sage robin?

wild jay Jan 27, 2020, 8:27 AM

#

https://streamelements.helprace.com/i1884-option-to-set-microphone-input

#

Rate this up tho we can set the Mic input soon

#

thanks guys

crystal smelt Jan 27, 2020, 8:46 AM

#

@wild jay please keep this channel for support questions only, ideas automatically appear for everyone to see in the #💭︱feedback-and-ideas channel SEheart

wild jay Jan 27, 2020, 10:50 AM

#

Ah i didn't know. Thanks!

crystal smelt Jan 27, 2020, 10:58 AM

#

No worries!

still fossil Jan 28, 2020, 4:36 AM

#

Hey all, I'm relatively new to the streamelements app (new as in I downloaded it today) and am looking for some help setting things up like my alerts and an overlay.
If someone is able to point me in the right direction it would be much appreciated.
Thanks in advance!

prime tundra Jan 28, 2020, 4:38 AM

#

Once you connect your account in the app, an overlay is created for you in your account on the site. All the edits there will be visible on stream, but not visible in the app.

still fossil Jan 28, 2020, 4:39 AM

#

@prime tundra so what you're saying is that I can edit the overlay from the website?

prime tundra Jan 28, 2020, 4:39 AM

#

Correct. 🙂

still fossil Jan 28, 2020, 4:45 AM

#

@prime tundra Cheers mate, appreciate it!

radiant sierra Jan 28, 2020, 5:40 AM

#

@prime tundra any word on the bitrate/viewer count?

edgy gale Jan 28, 2020, 6:13 AM

#

@radiant sierra What is this about?

radiant sierra Jan 28, 2020, 7:10 AM

#

@edgy gale from a bit above:

(2) I had my bitrate set to 4000kbps yet the info bar showed it at around 12000kbps, does it cap and broadcast at 4000kbps and simply show me the max possible bitrate? (3) Is the show/hide viewer count option buggy? It didn't seem to actually do anything by toggling it on/off.

edgy gale Jan 28, 2020, 7:12 AM

#

What is your phone model?

radiant sierra Jan 28, 2020, 7:14 AM

#

Pixel 3a, Android 10

radiant sierra Jan 28, 2020, 8:54 AM

#

Tested on a Nokia 6.1 (Android 10) as well and the bitrate limiting feature seems to be okay. Set it to 1000 and it's hovering around 1500 during broadcast. Viewer toggle also seems to be working fine! Might just be an issue with my Pixel 3a. FeelsBadMan

edgy gale Jan 28, 2020, 8:54 AM

#

interesting

#

I'm still waiting on info about the above but will provide this bit as well

amber lintel Jan 29, 2020, 10:34 PM

#

Is there a way to have song request playing while on the mobile app?

marsh zinc Jan 30, 2020, 12:49 AM

#

You can add the MediaRequest widget to your mobile overlay.

amber lintel Jan 30, 2020, 4:13 AM

#

How would I skip songs if someone plays something?

prime tundra Jan 30, 2020, 4:14 AM

#

For the best experience, you'll likely want a moderator with manager access to your account controlling media request while you stream.

marsh maple Jan 30, 2020, 11:15 PM

#

having this issue with the mobile app

📎 image0.png

#

when trying to sign into youtube.

night needle Jan 30, 2020, 11:50 PM

#

Does the Android app have text to speech when running in companion mode? I thought there was a setting for it but can't find it.

prime tundra Jan 30, 2020, 11:53 PM

#

Text to speech is a setting for the alertbox. There's no option for the entire chat.

night needle Jan 31, 2020, 1:28 PM

#

@prime tundra thanks. where's that setting for the alert box

urban violet Jan 31, 2020, 2:35 PM

#

When it will come in ios 😭

crystal smelt Jan 31, 2020, 2:37 PM

#

not planned and no ETA

outer summit Jan 31, 2020, 3:58 PM

#

Hi all, how do i disable the auto detecting if twitch is getting a signal. I'm streaming to a custom RTMP server and it stops stream on my phone because it's not detecting anything. If i can't disable it this detection should be disabled when using custom RTMP

#

it's impossible to test stability off-stream to the RTMP server at certain bitrates when the app stop itself

wanton cypress Jan 31, 2020, 4:08 PM

#

Good morning

night needle Jan 31, 2020, 4:49 PM

#

StreamElements app will not close for me in Companion mode it always stays in Android notifications have to end task.

marsh maple Jan 31, 2020, 7:39 PM

#

So anyone know why logging in with youtube in the app doesn't work right?

nova wadi Jan 31, 2020, 7:41 PM

#

i will ask internally for you

marsh maple Jan 31, 2020, 7:43 PM

#

ok thank you

marsh maple Jan 31, 2020, 10:39 PM

#

@nova wadi Sorry to keep bugging you but any updates?

nova wadi Jan 31, 2020, 10:40 PM

#

unfortunately not 😦 probably because a lot of staff has weekends on friday and saturday

edgy gale Feb 1, 2020, 5:25 AM

#

@marsh maple let me guess you see the unauthorized app screen correct?

#

@night needle well isnt that how you close down other apps aswell? From the task killer?

#

@outer summit i will ask about this

marsh maple Feb 1, 2020, 5:39 AM

#

@edgy gale I do not

edgy gale Feb 1, 2020, 5:39 AM

#

So what is the issue?

marsh maple Feb 1, 2020, 7:55 AM

#

@`

📎 image0.png

#

@edgy gale this is the error

#

in secure browser

#

Seems to be using an old login method

edgy gale Feb 1, 2020, 7:57 AM

#

Thats the same issue i was referring to

#

although worded differently

#

its a known issue

marsh maple Feb 1, 2020, 3:30 PM

#

Alright, @edgy gale thanks, do you know an eta till it's fixed?

outer summit Feb 1, 2020, 4:04 PM

#

thx @edgy gale because it's really frustrating that it cuts off on RTMP because it doesn't detect feed on twitch, doesn't really make any sense in my head xD

night needle Feb 1, 2020, 8:38 PM

#

@edgy gale Only if It needs to be forced closed. Usually I hit the back button on android then the app asked if I want to Exit Y/N

analog bone Feb 1, 2020, 11:09 PM

#

How do you stream

#

How do you Stream on stream elements

marsh zinc Feb 1, 2020, 11:11 PM

#

You should be able to hit the big red button in the middle to start a stream after you logged in with your account.
Also be aware there is no screen recording and there is no iOS app.

analog bone Feb 1, 2020, 11:22 PM

#

K

brittle lodge Feb 2, 2020, 9:21 PM

#

oops wrong section

edgy gale Feb 3, 2020, 7:56 AM

#

@night needle The companion mode, afaik, is meant to be used at all times, even when its not the focus app, meaning that if you are looking at a map for example and an alert plays, it should play the sound of it while in the background. So using the task manager to kill it is the way to go.

#

@marsh maple no ETA

edgy gale Feb 3, 2020, 8:35 AM

#

@outer summit So I checked with the devs - we can't support that case unfortunately.

outer summit Feb 3, 2020, 12:18 PM

#

@edgy gale so you can't just disable the check in the app when using RTMP? Why, as a dev myself (no mobile apps) this sounds off, sry to say. Just disable the check when in rtmp mode, i don't see the issue here?

edgy gale Feb 3, 2020, 12:19 PM

#

As person who worked as a dev(not mobile as well), I can say that it might not be that simple.

outer summit Feb 3, 2020, 12:24 PM

#

Just saying that if your competitor SL can do it, it seems very wierd that you can't 🙂

night needle Feb 3, 2020, 10:07 PM

#

@edgy gale OK thank you.

delicate gate Feb 4, 2020, 10:57 PM

#

who help^my

nova wadi Feb 4, 2020, 10:58 PM

#

Hello Ruben

#

i can try, and if i don't know the answer i can ask internally about it 😉

urban violet Feb 4, 2020, 11:24 PM

#

Hello, I’m wondering if there is a discord bot in streamelements or if it is an integration

#

I’m a mobile user and cant use OBS because it’s unable to download

prime tundra Feb 4, 2020, 11:26 PM

#

@urban violet There is no Discord bot at this time.

urban violet Feb 4, 2020, 11:27 PM

#

@prime tundra is it just an integration

prime tundra Feb 4, 2020, 11:27 PM

#

There is no Discord integration, either.

urban violet Feb 4, 2020, 11:27 PM

#

Okay thank you for your help @prime tundra

urban violet Feb 5, 2020, 6:46 AM

#

I’ve got another question

#

How can I get links to show on my twitch stream

edgy gale Feb 5, 2020, 6:50 AM

#

Do you see them as ***?

urban violet Feb 5, 2020, 6:53 AM

#

Yeah that’s exactly it

edgy gale Feb 5, 2020, 6:54 AM

#

You need to go to your channel moderation settings and disable the "block hyperlinks" options

urban violet Feb 5, 2020, 6:54 AM

#

Is that through twitch or SE

edgy gale Feb 5, 2020, 6:54 AM

#

Twitch

urban violet Feb 5, 2020, 6:54 AM

#

Okay thank you very much @edgy gale

gritty grove Feb 5, 2020, 8:43 PM

#

I have a question

proud shaleBOT Feb 6, 2020, 5:37 AM

#

@gritty grove If you would like help from the StreamElements support volunteers/staff please post your question in one of the helpdesk channels and someone will assist you as soon as they are available
#helpdesk-twitch | #helpdesk-youtube | #helpdesk-facebook | #helpdesk-mobile | #helpdesk-selive | #651453660810838026 | #helpdesk-merch
Thank you for being patient.

solemn rose Feb 10, 2020, 6:00 AM

#

Hello everyone, I'm in need of Streamelements mobile. But keep getting the message that it couldnt sign me in.

summer cloud Feb 10, 2020, 6:02 AM

#

Does it give an unauthorized app thing or something else?

hardy hull Feb 10, 2020, 2:34 PM

#

How do i stream games from mobile

crystal smelt Feb 10, 2020, 2:36 PM

#

@hardy hull its not possible atm, the mobile app is for IRL streaming only

hardy hull Feb 10, 2020, 3:06 PM

#

Thank you @crystal smelt

crystal smelt Feb 10, 2020, 3:07 PM

#

no worries, you can share your idea here tho

proud shaleBOT Feb 10, 2020, 3:07 PM

#

@hardy hull Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

pure prawn Feb 10, 2020, 6:00 PM

#

In Android, tapping the link https://StreamElements.com/bitbitbitbit/store from Twitch opens a webview with no items. When I open the link in Chrome the items show up

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

#

Hello? Need help please

#

📎 20200211_051406.mp4

prime tundra Feb 10, 2020, 9:26 PM

#

@pure prawn We cannot provide support for Twitch's mobile app because we're not Twitch. You'll need to reach out to them regarding the issue.

#

This is a matter of the limitations of their in-app browser.

pure prawn Feb 10, 2020, 9:44 PM

#

So that means that the store was created with the PC in mind and mobile was not considered?

prime tundra Feb 10, 2020, 9:45 PM

#

That means Twitch's in-app browser isn't a fully functional browser that can load all pages properly. Were you to open it in a normal mobile browser, it'd be fine.

past grove Feb 11, 2020, 5:46 PM

#

Hi everyone, had a question regarding video quality. One of my VODs for a new project turned out heavily artifacted and strange looking and i wanted to ask if there was anything known about this. I scrolled up and saw a similar issue asked on the 18th of January.

robust scroll Feb 11, 2020, 8:45 PM

#

hi

proud shaleBOT Feb 11, 2020, 9:57 PM

#

@robust scroll Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

frank shoal Feb 11, 2020, 10:16 PM

#

Hi

proud shaleBOT Feb 11, 2020, 11:03 PM

#

@delicate gate Please follow our community rules:

No advertisement or stream promotion
Respect ALL server members
No NSFW/NSFL

Thank you

urban violet Feb 12, 2020, 12:55 AM

#

I'm new to using this and I was wondering how we stream what's on a ps4 to the stream elements on my phone or if that's even possible? Lol

proud shaleBOT Feb 12, 2020, 12:56 AM

#

@urban violet Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

urban violet Feb 12, 2020, 4:30 AM

#

How to use on cell phone?

fallow flume Feb 12, 2020, 4:56 AM

#

@urban violet the SE app is design for IRL stream atm

urban violet Feb 12, 2020, 5:00 AM

#

I stream on my ps4 but I didnt know if there was a way to get the app to work with my playstation @fallow flume

fallow flume Feb 12, 2020, 5:03 AM

#

What exactly are you trying to do? cause in the link that the bot provides give you the steps to stream directly from the ps4 no need the cellphone at all 😁

ebon ocean Feb 12, 2020, 6:39 AM

#

Stream elements have a app on ios ? im trying to found out for a friend and if ya what the link ?

edgy gale Feb 12, 2020, 6:40 AM

#

No iOS app.

random mantle Feb 12, 2020, 5:31 PM

#

what app good for android?

sleek hatch Feb 12, 2020, 5:36 PM

#

@random mantle please check channel topic

past grove Feb 12, 2020, 8:16 PM

#

Any help regarding my video quality issues?

urban violet Feb 13, 2020, 5:42 AM

#

Im not entirely certain but... Is the mobile variant made to screen capture and stream that?

#

Cant seem to figure it out. Unfortunately new to this

edgy gale Feb 13, 2020, 5:45 AM

#

No - the mobile app is not meant to capture the screen.

urban violet Feb 13, 2020, 5:45 AM

#

Okay. Thanks

past grove Feb 13, 2020, 1:53 PM

#

@edgy gale is anybody available to take my question

urban violet Feb 13, 2020, 2:03 PM

#

I'll do my best here, what's up?

past grove Feb 13, 2020, 2:04 PM

#

@urban violet i have an above mentioned question, ill post it again

#

Hi everyone, had a question regarding video quality. One of my VODs for a new project turned out heavily artifacted and strange looking and i wanted to ask if there was anything known about this. I scrolled up and saw a similar issue asked on the 18th of January.

#

i can PM you the link to the VODs or post it here

urban violet Feb 13, 2020, 2:06 PM

#

Sure, I'll take a look

urban violet Feb 13, 2020, 5:04 PM

#

Hi, is it possible to be able to use SE overlays from mobile or is it all on pc

fallow flume Feb 13, 2020, 5:09 PM

#

@urban violet when you use the SE app mobile on your overlays you will see a new overlay : PURPLE WAVE STATIC ALERTS you can edit that overlay

urban violet Feb 13, 2020, 5:10 PM

#

Is there an app on iOS

fallow flume Feb 13, 2020, 5:11 PM

#

No iOS app

urban violet Feb 13, 2020, 5:15 PM

#

Do you know where I can find the app @fallow flume thanks

#

Sir, Renziito said there is NO iOS app

fallow flume Feb 13, 2020, 5:19 PM

#

@urban violet is on the Google Play Store, remember just for Android, there is no iOS app
https://play.google.com/store/apps/details?id=com.streamelements.firestream

urban violet Feb 13, 2020, 5:19 PM

#

^^^^

#

I just thought it was on the web for a min my apologies

#

No worries 🙂

west remnant Feb 14, 2020, 2:07 AM

#

Is there a really detailed

#

Video on how to get the overlays to show up on phones

prime tundra Feb 14, 2020, 2:13 AM

#

When you're using our mobile IRL app, the overlay is automatically created in your account and applied when streaming from the app. The overlay can be edited from the site.

west remnant Feb 14, 2020, 2:23 AM

#

Hmmm ok do I have to have the obs on a computer for this to work

prime tundra Feb 14, 2020, 2:23 AM

#

No.

#

OBS is for streaming from your computer, has nothing to do with streaming IRL from your phone.

west remnant Feb 14, 2020, 2:25 AM

#

Well I must be doing something wrong it's not showing up when I stream from the app

prime tundra Feb 14, 2020, 2:25 AM

#

To be clear, you're streaming from the StreamElements Live app?

west remnant Feb 14, 2020, 2:25 AM

#

Yes

#

The overlays I created using the streamelements website for some reason I don't show up. When I seen from here. Don't know what I'm doing wrong.

prime tundra Feb 14, 2020, 2:27 AM

#

To reiterate: When you use the app, it makes its own overlay. It will not just use any overlay you make.

#

You must edit the overlay it made.

west remnant Feb 14, 2020, 2:31 AM

#

Is it something that's invisible? When you re-watch it. Like that stays on the screen the entire time.

#

The only part that I see when I re-watch the stream is when I get an alert

#

Or is there a video on how to did the mobile overlay?

#

Ok I sorry I found it. Thanks

twilit dome Feb 14, 2020, 7:41 AM

#

Will song requests and media share work via the mobile app in companion mode? I don't wanna test live so wanted to check here first.

edgy gale Feb 14, 2020, 7:41 AM

#

I assume its again for pinktoe?

twilit dome Feb 14, 2020, 7:41 AM

#

Naw, Ppim this time.

edgy gale Feb 14, 2020, 7:42 AM

#

do you have an adroid phone?

twilit dome Feb 14, 2020, 7:42 AM

#

She does, running Streamelements in companion mode for chat with a Galaxy A71.

edgy gale Feb 14, 2020, 7:42 AM

#

I take is as a no then

twilit dome Feb 14, 2020, 7:42 AM

#

Streamselements in OBS server via S10+

edgy gale Feb 14, 2020, 7:43 AM

#

what?

#

Ok that is not relevant to the original question you asked

twilit dome Feb 14, 2020, 7:43 AM

#

You asked if she had an Android!

#

She does! Those are both Android!

edgy gale Feb 14, 2020, 7:43 AM

#

I asked if you have an android phone

twilit dome Feb 14, 2020, 7:43 AM

#

Ohh,

#

Ohhhhhh

edgy gale Feb 14, 2020, 7:44 AM

#

🙂

twilit dome Feb 14, 2020, 7:44 AM

#

I do! I see what you're saying.

#

I will test it now.

edgy gale Feb 14, 2020, 7:44 AM

#

so let me explain

#

when you install and login to the app

#

an overlay is made in your account for mobile alerts

#

make sure you add the media request widget to the overlay

twilit dome Feb 14, 2020, 7:44 AM

#

Yes!

edgy gale Feb 14, 2020, 7:44 AM

#

then save

#

the app loads it automagically even in companion mode

#

the only issue here is, that the 'show on stream' button needs to be enabled from the media request

#

meaning that from the streamer's PC OR via the browser on the phone

#

the button needs to be tapped in order for both the streamer and the viewers to potentially hear the songs

#

by default the mobile app will not render any onscreen video

#

so it should produce sound for when in companion mode

twilit dome Feb 14, 2020, 7:46 AM

#

Perfect, I'm going to try via my phone and see how it works.

edgy gale Feb 14, 2020, 7:46 AM

#

👍

distant ridge Feb 14, 2020, 9:30 PM

#

Hey, is something up with the Streamelements App? for Android that is?
I am moderator on a twitch channel, and when he tries to go live from the mobile it's sound but we can't see the cam

summer cloud Feb 14, 2020, 9:36 PM

#

@distant ridge 🤔

📎 Screenshot_20200214-153549_StreamElements.jpg 📎 Screenshot_20200214-153533_StreamElements.jpg

#

Check that. Might be the reason why.

distant ridge Feb 14, 2020, 9:36 PM

#

oh

#

Maybe

#

That explains why the cam just suddenly stopped working during a stream

summer cloud Feb 14, 2020, 9:37 PM

#

LUL

distant ridge Feb 14, 2020, 9:37 PM

#

could have been a miss click by the streamer

#

iguess

#

i was'nt around when it happend

summer cloud Feb 14, 2020, 9:37 PM

#

Considering you get that warning as it shows little hard for them to miss it.

distant ridge Feb 14, 2020, 9:38 PM

#

Yeah, iguess

#

as i said, i have no idea if this is the solution, considering that we reinstalled the App

past grove Feb 14, 2020, 10:37 PM

#

still waiting for a response regarding the video quality issue

dreamy aspen Feb 15, 2020, 12:39 AM

#

I've used your Mobile app on android with my Realme 5 phone and I've almost managed to break my stream multiple times because of button placement being too chunked up together. Please look at this feedback and see if its possible to update the ui.

📎 Selements_ui.jpg

edgy gale Feb 15, 2020, 5:23 AM

#

@past grove what exactly is the issue?

#

@dreamy aspen ty i will provide it to the devs

dreamy aspen Feb 15, 2020, 10:27 AM

#

spacing, the issue is spacing

#

you can accidentally hammer the wrong buttons and break your livestream witht eh big red button

edgy gale Feb 15, 2020, 10:27 AM

#

I see the issue in your screenshot and I've passed it to our devs

#

I'm asking the other person to elaborate on their issue.

#

Please check the pings.

dreamy aspen Feb 15, 2020, 10:28 AM

#

sorry

edgy gale Feb 15, 2020, 10:28 AM

#

No worries

past grove Feb 15, 2020, 6:29 PM

#

@edgy gale heavy artifacting and video quality issues intermittent through the stream

proud shaleBOT Feb 16, 2020, 2:16 PM

#

@delicate gate Please follow our community rules:

No advertisement or stream promotion
Respect ALL server members
No NSFW/NSFL

Thank you

haughty obsidian Feb 16, 2020, 6:11 PM

#

Is there any way to get access to this? Been hoping to not deal with the only legitimate streaming app (StreamLabs) for such a long time now.

nova wadi Feb 16, 2020, 6:14 PM

#

access to what?

sleek hatch Feb 16, 2020, 6:27 PM

#

@haughty obsidian check channel topic for link on the google play

haughty obsidian Feb 16, 2020, 6:28 PM

#

iOS?

sleek hatch Feb 16, 2020, 6:28 PM

#

No

haughty obsidian Feb 16, 2020, 6:28 PM

#

😦

sleek hatch Feb 16, 2020, 6:28 PM

#

No plans currently for iOS mobile app.

past grove Feb 16, 2020, 6:53 PM

#

@urban violet directed me to ask where the toggle option for the Smart Stream option is in the Android app. I see the bubble indicating if it is on or off but no option to select

urban violet Feb 17, 2020, 2:24 AM

#

To bring the iOS topic up: I recommend to do a survey with current SE users, because I think the majority of streamers who are interested in IRL streaming have an iOS-based device. If an own app is not planned, maybe cooperate with Twitch, to "inject" the alert- and dashboard-part into the existing Twitch-App.

proud shaleBOT Feb 17, 2020, 5:55 AM

#

@urban violet Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

somber inlet Feb 17, 2020, 5:41 PM

#

I usually use the app in companion mode to accompany my IRL backpack setup with Live U. I recently started using my phone to stream in certain situations (e.g. in water prone situations where having a waterproof phone is ideal or in dark environements where phones tend to perform better than the sony cam). I use Larix broadcaster becaus it was th highest rated app but another IRL streamer said she could, and did use StreamLabs instead.

Out of curiosity I switched off companion mode on the Stream Elements App and discovered the app has a stream to custom rtmp server option which is great because then I have one phone to do chat AND stream whereas at the moment with Larix I need one phone to stream and one to read chat.

However despite playing with all the settings (resolution, fps, bitrate) I find that the stream can't get over ~200kbps and therefore cannot actually stream. A speed test of my phone shows 5~8Mbps upload and downloads and streaming from Larix Broadcaster on the same phone yields no issues. It seems to be a problem in the Stream Elements app itself? My phone is set to allow unrestricted data use for the app. No power saving options on etc. I'm using Galaxy Note 9 at the moment for reference. Any ideas?

west remnant Feb 18, 2020, 2:21 AM

#

I have a question about one of the commands. Not really sure about were to ask it.

proud shaleBOT Feb 18, 2020, 2:22 AM

#

@west remnant Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

west remnant Feb 18, 2020, 2:28 AM

#

I would like to know the current code to make for the command followage the one I have is not working right. It's not an accurate answer or response when it is asked for people that use it in my chat it gives the same answer for everyone and I know it's not right. I need to know how or try to match it to see what I need to change please?

prime tundra Feb 18, 2020, 2:32 AM

#

You created a custom command that does not look up anything, just spits out "1 year 5 months 27 days 1 hour."

#

Disable it and use the default command instead, which you've renamed to !following

#

Your !followingonline and !followingoffline commands appear to be set up correctly.

#

But those are watchtime, not follow age.

west remnant Feb 18, 2020, 2:35 AM

#

Ok thanks I'll try that

crystal smelt Feb 18, 2020, 9:40 AM

#

@dry steeple #dev-chat would be the place to ask

dry steeple Feb 18, 2020, 9:40 AM

#

Oh then sorry

crystal smelt Feb 18, 2020, 9:41 AM

#

hit enter too soon ;p

dry steeple Feb 18, 2020, 9:41 AM

#

Thank you

edgy gale Feb 18, 2020, 9:41 AM

#

@dry steeple https://discordapp.com/channels/141203863863558144/199460642975907840/328081534479499266

past grove Feb 18, 2020, 4:40 PM

#

@urban violet directed me to ask where the toggle option for the Smart Stream option is in the Android app. I see the bubble indicating if it is on or off but no option to select. still waiting on updates on this

autumn badge Feb 18, 2020, 9:34 PM

#

Hello! I am wondering if the internet connection of a Galaxy S10 being low (about 6mbps up/down) can lead to the overlay failing to load when streaming and then failing to appear consistently until a reinstall. Secondly, if this is true, would a cache clear help the overlay show back up? Thank you in advance!

edgy gale Feb 19, 2020, 5:02 AM

#

@autumn badge cache and data clear on the app would help

#

@past grove smart stream is a reserved feature for dreamteam members due to how much limited slots we have for it

autumn badge Feb 19, 2020, 5:11 AM

#

thanks keizar

fallow karma Feb 19, 2020, 7:29 AM

#

Good morning ☕
As of now, the app switches between the 2 ordinary cameras. With a phone able to use multiple cameras on the back [e.g wide angle] - is it possible to use them somehow in the app?

edgy gale Feb 19, 2020, 7:30 AM

#

I believe that we are in the talks about multi camera phones currently, so no ETAs

fallow karma Feb 19, 2020, 7:31 AM

#

Thanks for the speedy response!

tawny dew Feb 19, 2020, 8:36 AM

#

how do i resize an image for merch?

#

@here

crystal smelt Feb 19, 2020, 8:36 AM

#

^being helped in Twitch helpdesk

unborn atlas Feb 20, 2020, 8:35 AM

#

Heyhey 🙂 are there plans to have camera orientation options between fixed and dynamic?

edgy gale Feb 20, 2020, 8:38 AM

#

If you don't lock the orientation via the app, its going to use the phone's orientation

unborn atlas Feb 20, 2020, 8:39 AM

#

There's only one option I see in the app which is manually switching between profile and landscape and having the camera lock in. My phone is set to switch orientation based on how the phone is held.

edgy gale Feb 20, 2020, 8:54 AM

#

Right, I forgot that the orientation is dependent on the option from the app.

#

Afaik, no plans currently to change that.

sterile fractal Feb 21, 2020, 12:31 AM

#

Hello I'm having problems setting up my first mobile overlay. I have edited the mobile overlay and when I audience view in the app nothing has changed. When I stream is see nothing overlayed. Have been looking for a guide to the mobile setup with little luck.

#

I have been trying to add widgets with no luck

humble walrus Feb 21, 2020, 5:50 AM

#

Hi there, are there plans to update the app to be usable with Mixer?

sleek hatch Feb 21, 2020, 6:03 AM

#

@humble walrus the mobile app doesnt support mixer even if you try and stream to the rmtp server.

humble walrus Feb 21, 2020, 6:05 AM

#

Thanks @sleek hatch I see. Are there plans to include Mixer on the roadmap?

sleek hatch Feb 21, 2020, 6:07 AM

#

Currently - no, afaik

humble walrus Feb 21, 2020, 6:09 AM

#

Okay thank you

edgy gale Feb 21, 2020, 6:45 AM

#

@sterile fractal You are not suppose to see the overlay on the phone it self and only the stream is suppose to see it. Make sure you are editing the "mobile" named overlay.

sterile fractal Feb 21, 2020, 6:46 AM

#

@edgy gale okay thank you I will try that again tomorrow

vagrant kraken Feb 21, 2020, 12:44 PM

#

Does anyone know how I can stream a game? Do I have to make an overlay?

sleek hatch Feb 21, 2020, 12:45 PM

#

@vagrant kraken StreamElements mobile app is IRL only

vagrant kraken Feb 21, 2020, 12:46 PM

#

Have they changed it? I swear once upon a time I had streamed a game

#

Must've been using a different app I guess

sleek hatch Feb 21, 2020, 12:48 PM

#

Maybe with StreamLabs mobile app

echo shoal Feb 21, 2020, 5:23 PM

#

Is there any option of screen capture in mobile app

visual tangle Feb 21, 2020, 5:23 PM

#

already been answered, no, its IRL only

cunning siren Feb 21, 2020, 10:02 PM

#

Guys what i do to stream is go into youtube.com/dashboard then when im loged in i press the stream button then get it all set up there, Then i go into stream labs and click stream and press upcomming event

edgy gale Feb 22, 2020, 6:03 AM

#

@cunning siren Is there anything we can help with?

cunning siren Feb 22, 2020, 7:24 AM

#

@edgy gale no just letting him know

edgy gale Feb 22, 2020, 7:25 AM

#

Letting who know?

cunning siren Feb 22, 2020, 7:25 AM

#

@edgy galebut thanks for asking

#

Nvm

carmine pike Feb 22, 2020, 10:27 AM

#

Howdy

#

Is there a overlay for.mobile irl streaming?

sleek hatch Feb 22, 2020, 10:30 AM

#

When you sign in with the app, a special mobile overlay is created in your account. You can edit that overlay however you wish, including editing your alerts.

#

@carmine pike

carmine pike Feb 22, 2020, 10:30 AM

#

Awesome

#

So i got predefined alerts?

sleek hatch Feb 22, 2020, 10:31 AM

#

Yes

carmine pike Feb 22, 2020, 10:31 AM

#

Niceee

#

You guys should implement media share

sleek hatch Feb 22, 2020, 10:32 AM

#

after you login with stream elements mobile app you should find an overlay in manager like this
https://cdn.discordapp.com/attachments/534740418336915486/650585321263726592/unknown-3.png

carmine pike Feb 22, 2020, 10:32 AM

#

Inside the app?

#

Please guys media share soon! Haha its all we need to take over streamlabs! ☺️

#

The alerts are tts right?

sleek hatch Feb 22, 2020, 10:34 AM

#

You can via the Media request widget

#

FYI

#

Changes made to your mobile overlay will not be visible in the app, only on stream.

carmine pike Feb 22, 2020, 10:38 AM

#

Interesting

#

Theres a media request widget??

#

I need to figure out how to set this up

#

For my media and text to speech

#

If anyone can help me id apreciate it so much

#

:(

#

Widgets?

edgy gale Feb 22, 2020, 10:59 AM

#

You can add the media request widget to the overlay

#

and from your phone you need to enter the media request dashboard and click on "show on stream" while having our app open

#

this will play music for the stream

#

and then instead of shutting down the browser, just switch back to the app

carmine pike Feb 22, 2020, 11:21 AM

#

Damn that was kinda confusing

#

I just wish there was a good alternative to streamlabs lol its so easy to setup all the widgets on mobile

edgy gale Feb 22, 2020, 11:21 AM

#

Open our app

carmine pike Feb 22, 2020, 11:21 AM

#

Ok

#

Yes

edgy gale Feb 22, 2020, 11:21 AM

#

open your browser on your PC

#

and go to the mobile overlay editor

carmine pike Feb 22, 2020, 11:22 AM

#

I gotchu

edgy gale Feb 22, 2020, 11:22 AM

#

click on widgets

carmine pike Feb 22, 2020, 11:22 AM

#

Hm

edgy gale Feb 22, 2020, 11:22 AM

#

find Media Request

carmine pike Feb 22, 2020, 11:22 AM

#

How do i get there

edgy gale Feb 22, 2020, 11:22 AM

#

add the widget

#

save

carmine pike Feb 22, 2020, 11:22 AM

#

I dont have a pc

edgy gale Feb 22, 2020, 11:22 AM

#

https://streamelements.com/dashboard/overlays

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

carmine pike Feb 22, 2020, 11:22 AM

#

Can i use my phone?

#

To get into the dashboard?

#

If i use desktop mode on chrome

edgy gale Feb 22, 2020, 11:22 AM

#

sure whatever

#

as long as you can get to the overlay editor

#

and click on these things

carmine pike Feb 22, 2020, 11:23 AM

#

Nice

#

So i hit this purple thing?

edgy gale Feb 22, 2020, 11:23 AM

#

📎 unknown.png

carmine pike Feb 22, 2020, 11:23 AM

#

Edit?

#

Ok

edgy gale Feb 22, 2020, 11:23 AM

#

📎 unknown.png

#

yes on EDIT

#

and then follow the previous screenshot

carmine pike Feb 22, 2020, 11:25 AM

#

Ok

#

Does it work for youtube?

#

Im a youtube streamer haha

#

I dont see it inder the engagement thing

#

Hm

edgy gale Feb 22, 2020, 11:28 AM

#

No

#

Youtube doesn't have Media Request

carmine pike Feb 22, 2020, 11:39 AM

#

Aight

somber inlet Feb 23, 2020, 3:03 PM

#

Any insight on my issue with streaming using the app? :/

summer cloud Feb 23, 2020, 3:53 PM

#

@somber inlet what do you mean?

somber inlet Feb 23, 2020, 5:05 PM

#

I usually use the app in companion mode to accompany my IRL backpack setup with Live U. I recently started using my phone to stream in certain situations (e.g. in water prone situations where having a waterproof phone is ideal or in dark environements where phones tend to perform better than the sony cam). I use Larix broadcaster becaus it was th highest rated app but another IRL streamer said she could, and did use StreamLabs instead.

Out of curiosity I switched off companion mode on the Stream Elements App and discovered the app has a stream to custom rtmp server option which is great because then I have one phone to do chat AND stream whereas at the moment with Larix I need one phone to stream and one to read chat.

However despite playing with all the settings (resolution, fps, bitrate) I find that the stream can't get over ~200kbps and therefore cannot actually stream. A speed test of my phone shows 5~8Mbps upload and downloads and streaming from Larix Broadcaster on the same phone yields no issues. It seems to be a problem in the Stream Elements app itself? My phone is set to allow unrestricted data use for the app. No power saving options on etc. I'm using Galaxy Note 9 at the moment for reference. Any ideas?
@somber inlet

urban violet Feb 24, 2020, 1:14 PM

#

I’m on apple iPad can I place an image in my custom editor cuz idk how

crystal smelt Feb 24, 2020, 1:15 PM

#

click on Widgets

urban violet Feb 24, 2020, 1:15 PM

#

Ok

crystal smelt Feb 24, 2020, 1:15 PM

#

1 sec am looking which one to pick

urban violet Feb 24, 2020, 1:16 PM

#

Il wait (:

crystal smelt Feb 24, 2020, 1:16 PM

#

search for image

urban violet Feb 24, 2020, 1:16 PM

#

Ok

crystal smelt Feb 24, 2020, 1:16 PM

#

its under the static ones

#

📎 unknown.png

urban violet Feb 24, 2020, 1:17 PM

#

Does this work too?

#

If I copy the url

crystal smelt Feb 24, 2020, 1:18 PM

#

click on the image

#

then on set image

#

and you'll have to upload it

urban violet Feb 24, 2020, 1:19 PM

#

Ok ok

#

Done thanks very much 😄

crystal smelt Feb 24, 2020, 1:21 PM

#

No worries!

urban violet Feb 24, 2020, 10:26 PM

#

Hello will media song request work with an S11

sleek hatch Feb 25, 2020, 4:51 AM

#

@Legz#5754 you must try this - propably yes

glacial ivy Feb 25, 2020, 2:11 PM

#

📎 Screenshot_20200225-170835_StreamElements.jpg

#

Hi just came from Twitter I have no companion mode on the app

#

That's a screenshot of my app

fallow flume Feb 25, 2020, 2:14 PM

#

@glacial ivy Hi! its weird we have the same version, let me ask around

glacial ivy Feb 25, 2020, 2:14 PM

#

,thanx

#

Just tried it on my other phone as well and same thing

summer cloud Feb 25, 2020, 2:22 PM

#

@glacial ivy what does the play entry for the app show?

#

This is what mine is

📎 Screenshot_20200225-082115_Google_Play_Store.jpg

glacial ivy Feb 25, 2020, 2:23 PM

#

📎 Screenshot_20200225-172305_Google_Play_Store.jpg

#

This is mine

summer cloud Feb 25, 2020, 2:23 PM

#

yogevThink

glacial ivy Feb 25, 2020, 2:24 PM

#

Thought it was because of the app not optimised but when I downloaded it on my phone it's still the same

summer cloud Feb 25, 2020, 2:24 PM

#

Yeah. This is something one of the devs might need to look into.

glacial ivy Feb 25, 2020, 2:31 PM

#

I see thanx for trying and let me know if there is any progress

glacial ivy Feb 26, 2020, 6:33 AM

#

Any progress on the issue of no companion mode

edgy gale Feb 26, 2020, 6:37 AM

#

What I don't see asked or mentioned here is, what model phone are you using?

glacial ivy Feb 26, 2020, 7:12 AM

#

@edgy gale Samsung Tab S3 & Pixel 4

#

Both have the same issue

glacial ivy Feb 26, 2020, 7:50 AM

#

Also tried using a previous version but it just forces me to update on launch so still no luck😫

edgy gale Feb 26, 2020, 7:53 AM

#

Can you provide a screenshot from your pixel 4?

glacial ivy Feb 26, 2020, 7:56 AM

#

@edgy gale

📎 Screenshot_20200226-105600.png

#

same thing😩 😩 😩

edgy gale Feb 26, 2020, 7:58 AM

#

I needed to screenshot to show it to the devs

glacial ivy Feb 26, 2020, 7:58 AM

#

no worries keep mee updated. Thanks

glacial ivy Feb 26, 2020, 9:17 AM

#

Sorry to be a bother but any updates on this? Was hoping to stream in the next few hours

edgy gale Feb 26, 2020, 9:19 AM

#

No update so far

glacial ivy Feb 27, 2020, 5:20 AM

#

Anything guys?

edgy gale Feb 27, 2020, 5:45 AM

#

YT channels dont have companion mode

glacial ivy Feb 27, 2020, 10:46 AM

#

Is the feature coming soon or??

#

And thanx for your help

edgy gale Feb 27, 2020, 10:47 AM

#

I don't think so

glacial ivy Feb 27, 2020, 10:51 AM

#

Ok thanx for your help

summer cloud Feb 27, 2020, 6:27 PM

#

@somber inlet Apologies for the late reply. Your issue has been passed onto the android devs to investigate.

sharp epoch Feb 28, 2020, 5:44 PM

#

How to record screen

nova wadi Feb 28, 2020, 5:47 PM

#

not possible with the mobile app, it's only for IRL streaming

sharp epoch Feb 28, 2020, 11:33 PM

#

Tnx

subtle pilot Feb 29, 2020, 2:22 PM

#

So i noticed on the note 10+ the app will shutdown randomly and/freeze.... anyone else experienced this?

subtle pilot Feb 29, 2020, 3:02 PM

#

It works but it has bugs where itll mess up

stray crater Mar 2, 2020, 5:38 PM

#

Quick question, even though Streamelements app has a 60fps setting, it seems to only stream in 30fps on my samsung s7 edge. Is that a device limitation?

#

Also, would this also be why the stream is disconnecting with a "twitch is not receiving stream, stopping" error?

#

Thanks in advance 🙂

fallow flume Mar 2, 2020, 5:39 PM

#

@static lichen I have the Rdnmi Note 8 pro - Android 9 sure you have the lastest version ?

#

@stray crater i just look it up and it seems that the cam of the S7 edge dont have the 60fps option.
And about the "twitch is not receiving stream" maybe its because internet connection? you have good signal?

#

@static lichen you can't find the app on the Google play store?

stray crater Mar 2, 2020, 5:44 PM

#

testing via wifi, so no problem there.

#

The app gives me the 60fps option, so that's why I tried it

fallow flume Mar 2, 2020, 5:46 PM

#

@stray crater i think its because the main camera have the 60fps option but the selfie one don't

stray crater Mar 2, 2020, 5:47 PM

#

Ahh interesting... well I was using the main, not selfie, and it still didn't seem to be 60

stray crater Mar 2, 2020, 6:30 PM

#

Couple of potential issues for the devs, or for others to test and confirm -

When using a custom RTMP server, Streamelements will drop the connection with a "twitch is not receiving stream" error message IF that RTMP server does not start streaming to the app's linked account after a short time. (ie if you're using it for testing purposes and don't want to go live to your account, OR if you want to go live to a test account instead of the main account you use in your SE app)

Suggested fix 1 : either allow streamlabs to be used to a custom rtmp server without having to link a twitch/youtube account. It isn't really required.

Suggested fix 2 : Don't have the app check whether the twitch channel is live, when you're set to custom RTMP server.

#

When streaming directly from app to twitch in 1080p 60fps via Samsung Galaxy S7 Edge, the Twitch live stream video shows 1080p 48fps as its 'source' and there is no 1080p60 showing, so I assume the SE App is not ACTUALLY streaming out at 60fps

Not sure if this is device related/specific... but seems weird ?

#

Hope this helps. Thanks 🙂

vital prairie Mar 3, 2020, 12:00 AM

#

Does StreamElements allow me to embed a third party chat via url? I use custom rtmp server which broadcast to multiple platforms. A bot helps aggregates all the messages to a third party chat. And the goal is be to able to embed that to the StreamElements mobile app. In OBS, the Sources would be Browser

#

Add the chat as an overlay on the video

edgy gale Mar 3, 2020, 4:38 AM

#

For mobile - no

fiery brook Mar 3, 2020, 3:47 PM

#

Sorry, this might've been answered multiple times. Is there a way how to test the stream without it actually going live?

marsh zinc Mar 3, 2020, 5:24 PM

#

@fiery brook Not that I am aware of. You could try to log in to another account and test stream to that one.

vital prairie Mar 4, 2020, 5:39 AM

#

What phone do you guys use to run StreamElements mobile app for twitch streaming IRL? My Pixel 3a overheats in less than an hour with streamelemnts, spotify, and google maps running.

edgy gale Mar 4, 2020, 5:46 AM

#

The overheat issue can be a bit mitigated when you lower the bitrate in the app, but from personal experience Google Maps overheats my S7 Edge as well after like 30 minutes of usage on the road

#

but granted its a bit of an old phone

vital prairie Mar 4, 2020, 6:14 AM

#

alright. i'll test it out with 480p and 2000kbps bitrate. before i had it set to 720 and 3000 kbps

fiery brook Mar 4, 2020, 11:22 AM

#

@marsh zinc Thanks. I'll try with different account.

bitter steeple Mar 4, 2020, 3:06 PM

#

Hello! I'm having trouble going live from mobile, my net is fine and I've never had this issue before but it gives an error of "twitch not receiving stream"

#

I've tried different internet, reinstalled, same issue

sleek hatch Mar 4, 2020, 3:15 PM

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@bitter steeple mobile data or WiFi?

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Maybe this 🤔
https://twitter.com/TwitchSupport/status/1235220289530798082

Twitch Support (@TwitchSupport)

🔍 We are currently investigating issues preventing users from going live. This is only affecting Europe. Sorry for any inconvenience caused, we'll keep you updated!

bitter steeple Mar 4, 2020, 3:18 PM

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OH I just saw that haha

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Yes I'm in Europe 😦 oh twitch

marsh zinc Mar 4, 2020, 3:57 PM

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@bitter steeple Twitch just posted that everything should be working again.
If you still have issues, let us know please.

proud shaleBOT Mar 4, 2020, 5:19 PM

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@strong vigil Please follow our community rules:

No advertisement or stream promotion
Respect ALL server members
No NSFW/NSFL

Thank you

strong vigil Mar 4, 2020, 5:29 PM

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Hii

proud shaleBOT Mar 4, 2020, 5:55 PM

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@strong vigil Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

vital prairie Mar 4, 2020, 8:23 PM

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Is Companion Mode for use with something like Mevo Plus, a device that encodes and stream via LTE?

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still figuring out your mobile. i used a couple of your competitor and didn't like them

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streamelements is smooth so far

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smoother*

edgy gale Mar 5, 2020, 5:51 AM

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Companion mode is intended to be used with, lets say Gunrun backpack or any IRL backpack

vital prairie Mar 5, 2020, 6:09 AM

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@edgy gale holy s. so that's the irl kit streamers use. the closest i came across was mevo

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tyyyy

rigid sparrow Mar 5, 2020, 6:14 PM

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Hello everyone

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Is there any way to limit internet speed on Streamelements Android app?

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I can not find any solution except rooting phone and instal some bandwidth liđiter

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Rooting is no go for me

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I have Huawei P20 Lite

twin wolf Mar 5, 2020, 6:25 PM

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Hey, I'll ask our team internally and also include the speeds you mentioned in our ticket

rigid sparrow Mar 5, 2020, 6:37 PM

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Thx @twin wolf

nova wadi Mar 6, 2020, 10:30 PM

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no way to do that with the SE app

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it's only for IRL streaming

cobalt forum Mar 7, 2020, 1:40 AM

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Will Mixer be added as an option to the Mobile app anytime soon as it was for desktop?

edgy gale Mar 7, 2020, 5:22 AM

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No plans currently.

nova wadi Mar 7, 2020, 12:31 PM

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Don't really have experience with that, but if you have a capture card for console gameplay like an Elgato HD60s you can also connect that to your phone if you have the right cable for it and send it to OBS that way.

icy marten Mar 7, 2020, 6:16 PM

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Hey y'all, is there an expected time for the SE iOS app? I started IRL Streaming from the gym recently and the official Twitch app only lets me broadcast in 480p.

nova wadi Mar 7, 2020, 6:17 PM

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no ETA, it's not even on the roadmap

reef drum Mar 7, 2020, 10:38 PM

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Hello
I've been setting things up well but when I do !commands the list don't come up. Can someone help please

nova wadi Mar 7, 2020, 10:39 PM

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might want to mod the bot

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type / mod streamelements

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in your chat

reef drum Mar 7, 2020, 10:40 PM

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Didn't realise I needed to, thank you

nova wadi Mar 7, 2020, 10:40 PM

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no problem 😄

urban violet Mar 8, 2020, 10:56 AM

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hi i have a problem

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the mobile app only streams your camrea add a thing about your stream to it

nova wadi Mar 8, 2020, 11:04 AM

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what do you mean exactly?

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the app doesn't have screen capture

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it's for IRL streaming only

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if you want an overlay for it, as soon as you start up the app it creates one in the 'my overlays' section on your dashboard on the website, it's called 'Mobile' iirc

thorn solstice Mar 9, 2020, 1:41 PM

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hi, my Alert overlay from my Mobile iirc won't work in the live-stream. my follower-goal is working, but the Alertbox doesn't work. Can you help me please? 2nd question: what is the green "S" in the app? thx for help

jovial mauve Mar 11, 2020, 12:53 PM

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Hello! I have a question, can I put overlays and or panels only only via mobile? Like is it possible to do so?

edgy gale Mar 11, 2020, 12:54 PM

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Are you referring to using the overlay editor via mobile?

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or are you asking about editing the overlay via the mobile app?

jovial mauve Mar 11, 2020, 12:54 PM

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I was doing it by safari

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Like can I put the overlay in my stream via mobile or do I need a computer?

edgy gale Mar 11, 2020, 12:55 PM

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How exactly are you streaming?

jovial mauve Mar 11, 2020, 12:56 PM

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What do you mean by that?

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Like what app?

edgy gale Mar 11, 2020, 12:56 PM

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Are you using OBS or streaming via a console

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or using our mobile app?

jovial mauve Mar 11, 2020, 12:56 PM

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I’m using mob crush

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To livestream

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Because it only said by streamlabs u need a computer

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On internet site

edgy gale Mar 11, 2020, 12:57 PM

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I dont really know what Mobcrush is, besides providing maybe overlays from what I can tell

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just like we provide overlays

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so the next question is, do you stream via your phone, console or PC/mac?

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because at this point this question doesn't seem related to our mobile app

jovial mauve Mar 11, 2020, 12:58 PM

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iPad

edgy gale Mar 11, 2020, 12:58 PM

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so you stream from your iPad?

jovial mauve Mar 11, 2020, 12:58 PM

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Yes.

edgy gale Mar 11, 2020, 12:59 PM

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So to elaborate, we are Streamelements and our mobile app is only for android phones and it allows IRL streaming only.

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Our app loads a special overlay that is created once you launch the app from your phone, that afterwards you can edit via the overlay editor

jovial mauve Mar 11, 2020, 1:00 PM

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So I only can use it on android?

edgy gale Mar 11, 2020, 1:07 PM

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our mobile app - yes

jovial mauve Mar 11, 2020, 1:31 PM

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Ok. Kinda stupid but ok

tender frigate Mar 11, 2020, 3:15 PM

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Hi!
I just installed the mobile app on my Samsung Galaxy S7. Then I edited the mobile overlay on my PC. But in the app, the overlay doesn't change. How often do you update these overlays?

marsh zinc Mar 11, 2020, 3:15 PM

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You yourself do not see the overlay in the app.

tender frigate Mar 11, 2020, 3:16 PM

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But I can go to the audience view tab.

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or what is this tab for?

marsh zinc Mar 11, 2020, 3:18 PM

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Not sure if you can test your alerts with that.

tender frigate Mar 11, 2020, 3:20 PM

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I don't have alerts. just a custom widget.

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I want to stream sports and want to add a scoreboard.

marsh zinc Mar 11, 2020, 3:21 PM

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I am not sure if you are able to see that in the audience view, but afaik you do not.

tender frigate Mar 11, 2020, 3:23 PM

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ok, thanks

hollow ruin Mar 11, 2020, 5:32 PM

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I tried to login in with my YouTube on the mobile but it won't let me. I was logged into it b4

languid bison Mar 12, 2020, 3:14 PM

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hey is this for mobile streaming??

nova wadi Mar 12, 2020, 3:14 PM

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yes

languid bison Mar 12, 2020, 3:14 PM

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oh

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ok

nova wadi Mar 12, 2020, 3:14 PM

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the StreamElements app cannot capture the screen, it's for IRL streaming only

languid bison Mar 12, 2020, 3:14 PM

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does widjets cost money

nova wadi Mar 12, 2020, 3:14 PM

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no

languid bison Mar 12, 2020, 3:15 PM

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what kind of widjets r there

nova wadi Mar 12, 2020, 3:15 PM

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everything is free with StreamElements

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https://streamelements.com/dashboard/overlays if you make an overlay here and then click on the widgets button you can see most of them 😄

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

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there are also a lot in #widget-share

languid bison Mar 12, 2020, 3:16 PM

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woah thnx

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appreciate it

nova wadi Mar 12, 2020, 3:16 PM

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no problem 😄

tall dune Mar 12, 2020, 6:02 PM

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Hey all. I wanted to test out using the mobile app and wanted to use my own alerts. I edited the overlay that was created from logging into the app, but I don't seem to get overlay tests and the preview still shows the default Purple Wave ones. I was told via Twitter this should work, but can I only know by going live?

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And as a minor aside, If I click Show Chat in streamer view, does it display on the screen for viewers or solely myself?

tender frigate Mar 12, 2020, 7:52 PM

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I had the same problem. You have no preview in the app of your overlay.
I just created a hidden Teststream to test my overlay...

tall dune Mar 12, 2020, 8:48 PM

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I just wanted to be sure. Thank you. I guess I'll leave the chat overlay out cos I don't know what size it'd be.

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Stick with Alerts to be simple

languid bison Mar 13, 2020, 2:59 AM

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anyone

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can i stream mobile without a elgado

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??

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anyone tell?

prime tundra Mar 13, 2020, 3:01 AM

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Our mobile streaming app is for IRL streaming only at this time. It will not capture the screen.

languid bison Mar 13, 2020, 3:01 AM

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no i am talking about obs

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pls tell

prime tundra Mar 13, 2020, 3:02 AM

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If you're using OBS, you're not on mobile.

languid bison Mar 13, 2020, 3:02 AM

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yes i wANNT TO CONNECTMY MOBILE TO PC

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THATS WHAT CAN I CONNECT WITHOUT ELGADO

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?

prime tundra Mar 13, 2020, 3:02 AM

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Then that's up to you how you get your phone mirrored onto your PC.

fallow flume Mar 13, 2020, 3:02 AM

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@languid bison calm down

prime tundra Mar 13, 2020, 3:02 AM

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That's not something we assist with here.

languid bison Mar 13, 2020, 3:03 AM

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ok i am asking can i mirror y mobile with hdmi cable

prime tundra Mar 13, 2020, 3:03 AM

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Go ask your phone manufacturer.

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If I knew every phone, I'd be a phone salesman. LuL

strange patrol Mar 13, 2020, 2:33 PM

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Hi, how do I add overlay to mobile?

fallow flume Mar 13, 2020, 2:36 PM

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@strange patrol whe you log in the app for the first time it will create a Overlay on the SE page that you edit thats the overlay that your viewers see when you are live from your phone

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iirc the overlay is named "MOBILE"

strange patrol Mar 13, 2020, 2:51 PM

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thanks @fallow flume

strange patrol Mar 14, 2020, 9:56 AM

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When you mute video on mobile can you have a BRB screen?

edgy gale Mar 14, 2020, 10:38 AM

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You mean for the app to show a BRB screen? @strange patrol

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Not possible

strange patrol Mar 14, 2020, 10:42 PM

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Yeah or a loss of connection overlay?

cinder marsh Mar 15, 2020, 12:02 AM

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I'm trying to set up mobile game streaming but I'm unsure on what to do I'm very new to streaming can anyone help please?

nova wadi Mar 15, 2020, 12:02 AM

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The StreamElements app doesn't do screencapture, only the camera for IRL streaming

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you'll need something like a Elgato HD60s with matching cables to hook up to your pc for capturing your phone or an app that is not from StreamElements, can't really recommend one though since i'm not very well known with those

cinder marsh Mar 15, 2020, 12:04 AM

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Oh ok thank you

urban violet Mar 15, 2020, 6:55 PM

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Hello im trying the mobile version

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📎 IMG_20200315_195427.jpg

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Twitch is not receiving stream, stopping..

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What can i do?

sleek hatch Mar 15, 2020, 7:00 PM

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@urban violet data or WiFi?

urban violet Mar 15, 2020, 7:00 PM

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Wifi

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Only data?

sleek hatch Mar 15, 2020, 7:00 PM

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Try data

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Maybe WiFi problem, please test it if you have data.

urban violet Mar 15, 2020, 7:01 PM

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Yes i have a good connection wifi, btw i will try with data

fallow karma Mar 15, 2020, 8:13 PM

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Heya! ninadoWave Just tried out the mobile app, which displays a preview of pre-set alerts in viewer mode. The app says I have alerts enabled too, yet they never popped up when LIVE. Have I missed anything?

prime tundra Mar 15, 2020, 8:14 PM

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The preview isn't tied to the overlay that is actually used. Please log into the site and look for the overlay that was created when you first signed in with the app. It'll include mobile in the name.

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That overlay and only that overlay is the one that will be used when you go live.

fallow karma Mar 15, 2020, 8:16 PM

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Thank you! Looking at it in the editor right now. The overlay does have alerts activated on it, though.

prime tundra Mar 15, 2020, 8:17 PM

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It's possible something may have caused it to disconnect. In which case, you can delete the overlay, log out and back in to the app, and a new one will be created.

fallow karma Mar 15, 2020, 8:17 PM

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Thank you!

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I'll give it a shot.

lusty moss Mar 16, 2020, 4:37 AM

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Ok

urban violet Mar 16, 2020, 4:08 PM

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Hello guys

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Best streaming app for ios to integrate with streamelements?

marsh zinc Mar 16, 2020, 4:09 PM

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There is no app for iOS.

urban violet Mar 16, 2020, 4:09 PM

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That's not what I asked for 😒

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I meant a 3rd party app which integrate best with streamelements

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I didn't ask for a streamelements app

edgy gale Mar 17, 2020, 9:00 AM

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We do have a mobile app called "Streamelements" in the play store, but it only allows IRL streaming

urban violet Mar 17, 2020, 9:00 AM

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Streamelements is a black screen now /:

edgy gale Mar 17, 2020, 9:01 AM

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Can you elaborate a bit more? @urban violet

urban violet Mar 17, 2020, 9:01 AM

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Sure

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Gimme a sec

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Its probably just my WiFi or something

📎 image0.png

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Youtube is blocked at my current location tho

edgy gale Mar 17, 2020, 9:03 AM

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@urban violet What is giving you that error?

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@urban violet Not sure what browser that is, but use chrome

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And are you logging in with twitch or youtube?

urban violet Mar 17, 2020, 9:04 AM

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Im using this app

📎 image0.png

edgy gale Mar 17, 2020, 9:04 AM

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So make sure you have the twitch app installed and logged in

urban violet Mar 17, 2020, 9:04 AM

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In there I see a black screen

edgy gale Mar 17, 2020, 9:04 AM

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and make sure you open twitch on your phone browser and login there as well @urban violet

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@urban violet do you have a PC?

urban violet Mar 17, 2020, 9:05 AM

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No

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My whole Youtube is on my apple ipad

edgy gale Mar 17, 2020, 9:05 AM

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3G? 4G?

urban violet Mar 17, 2020, 9:06 AM

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You mean that thing wish gives you internet without connecting?

edgy gale Mar 17, 2020, 9:06 AM

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that thing is called mobile internet

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yes

urban violet Mar 17, 2020, 9:06 AM

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I don’t have it

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I never did

edgy gale Mar 17, 2020, 9:07 AM

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now clear our apps cache and data and try to login again.

urban violet Mar 17, 2020, 9:07 AM

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Streamelemnts has a app!?

edgy gale Mar 17, 2020, 9:07 AM

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Make sure you also have 2FA enabled on your account @urban violet

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@urban violet Yes, but its not for ipads

urban violet Mar 17, 2020, 9:07 AM

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Oh ok then

edgy gale Mar 17, 2020, 9:07 AM

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@urban violet Are you able to open the dev console of the browser?

urban violet Mar 17, 2020, 9:08 AM

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You mean open any other link on that

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Im not smart

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Sorry

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Everything works except Youtube and streamelemnts

edgy gale Mar 17, 2020, 9:09 AM

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If youtube and us are not opening up, then your ISP is blocking us or something else

urban violet Mar 17, 2020, 9:09 AM

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Youtube is blocked at my current location tho

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It was just to try something anyways

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Thanks for helping me

candid lichen Mar 18, 2020, 11:49 PM

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Is there still no app for the iOS for StreamElements?

prime tundra Mar 19, 2020, 12:00 AM

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@candid lichen Not at this time.

elfin tinsel Mar 19, 2020, 5:16 AM

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Where would I ask questions about the mobile version of the giveaway site? Don’t want to spam the category for the app xD

edgy gale Mar 19, 2020, 6:19 AM

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@elfin tinsel preferably #helpdesk-twitch , as this channel is about our mobile app, not the mobile version of our website.

elfin tinsel Mar 19, 2020, 6:19 AM

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Thank you!

twilit dome Mar 19, 2020, 7:24 AM

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With Tiltify, since the donations don't appear in the recent event list and don't appear in chat with chat alerts. It isn't a great leap to assume they won't appear on the StreamElements app on Android in companion mode, right?

edgy gale Mar 19, 2020, 7:26 AM

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no they won't

twilit dome Mar 19, 2020, 7:30 AM

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Well, darn.

urban violet Mar 20, 2020, 6:22 PM

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Hey there's Green screen in mobile app for my camera?

cunning lance Mar 21, 2020, 12:15 AM

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Is this the place where I can report issues on mobile browser? (Pls @ me)

sleek hatch Mar 21, 2020, 12:17 AM

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@cunning lance What browser?

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What problem?

cunning lance Mar 21, 2020, 12:19 AM

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I'm referring to the media request page on the streamelements site accessing via my mobile phone

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📎 Screenshot_20200320-171315_Firefox.jpg

sleek hatch Mar 21, 2020, 12:19 AM

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This is not chrome, right?

cunning lance Mar 21, 2020, 12:20 AM

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My issue is when playing media from my phone to be sent to my overlay, the text and stuff gets all messed up making it difficult to press any of those buttons

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It is firefox but I have the same issue with chrome

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I switched to firefox as it has volume control where as chrome does not

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📎 Screenshot_20200320-172122_Chrome.jpg

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This is chrome

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Also I would like to have volume control enabled on chrome but I think that's a browser player issue

sleek hatch Mar 21, 2020, 12:22 AM

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Try horizontal mode

cunning lance Mar 21, 2020, 12:23 AM

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Horizontal mode is a work around however that doesnt really improve my workflow

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It's not really ideal for me to keep changing my screen only for media request

sleek hatch Mar 21, 2020, 12:23 AM

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What is model of your phone?

cunning lance Mar 21, 2020, 12:23 AM

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(For context I'm an IRL streamer)

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Galaxy s10

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But its same on s9

sleek hatch Mar 21, 2020, 12:26 AM

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Working well for me
Huawei Y7 Prime

📎 Screenshot_20200321-012519.jpg

cunning lance Mar 21, 2020, 12:26 AM

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Did you press show on stream?

sleek hatch Mar 21, 2020, 12:27 AM

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Indeed

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📎 Screenshot_20200321-012706.jpg

cunning lance Mar 21, 2020, 12:28 AM

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Yea that's what I'm talking about

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At that point it's difficult to press the skip button

sleek hatch Mar 21, 2020, 12:30 AM

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Thanks for the report!