helpdesk-selive

[burnt ravine]

hello. how can i add a pause alerts hotkey

[fringe lark]

Do you still want me to Log the display?

When i stream

[odd kraken]

@burnt ravine In OBS.Live in the activity feed in the burger menu.

[tender python]

i think that should solve the issue @fringe lark , as to what @plain sonnet suggests. It's not a typical "game"

[plain sonnet]

if the window and display captures dont work, then send the log

NOTE, only use 1 of the captures in a scene at a time

[tender python]

^

[burnt ravine]

@odd kraken I only have the option for Skip Alert and Reload Overlays in there

[fringe lark]

So how do i take off the other infinite captures?

On windows capture

[tender python]

turn it off or delete it 🙂

[plain sonnet]

as you have a single monitor just have another program in front of obs

or use window capture

[burnt ravine]

@plain sonnet My display capture also does not work but window capture does

@odd kraken any idea why I can't see the option

[fringe lark]

OMGGGGGGG. Window capture captures it perfectlyyyy!!!

THANK YOU @tender python @plain sonnet

[odd kraken]

@burnt ravine I was wrong it does not seem to be available.

[burnt ravine]

I also looked in the groundcontrol app and can't get it there?

is there any other way i can get it?

[tender python]

now go setup how you like it; just for future reference: Game Capture, doesnt work? > Window capture, Doenst work? > display cap works for the full monitor display

[odd kraken]

Not that I am aware of. @burnt ravine

[tender python]

@fringe lark

[burnt ravine]

😦

I have seen that it used to be an option. why was it removed!!
https://streamelements.helprace.com/i344-add-a-button-on-activity-feed-and-or-a-chat-command-to-pause-resume-alerts

[odd kraken]

Asking internally on this.

@burnt ravine I am not sure what happened to that option.

[daring belfry]

Trying once more 🙂 - is the kappagen widget currently broken or is it only for me broken?

[tender python]

must be you then

[daring belfry]

hm... is there any way to fix it? The Explosion feature doesn't work and i cannot choose an emote which i want to be played. the popup that appears is simply blank. adding a new widget in another scene doesn't help either

[odd kraken]

What browser are you using?

[daring belfry]

firefox and vivaldi, testint it with opera now

[steel blade]

@daring belfry Our Dashboard and Overlay editor are Chromium Optimized. We strongly recommend using Chrome. Opera GX and the new Microsoft Edge Chromium might work closest to Chrome as its also Chromium built. FireFox also works, but some things might look a bit different or not work. We do not recommend using Internet Explorer with our Dashboard as it does not support functions.
If the website doesn’t work on chrome, be sure none of your plugins are blocking our website or clear your cookies. You can try if the website works in a incognito tab.

[daring belfry]

hrm on chrome it didnt work as well but it worked on opera. hopefully does appear on stream now

[open plank]

hey guys i have a problem my host and raid alerts won´t work. my other alerts ( follow sub and donate) work just fine but these 2 don´t and i just don´t know why

[steel blade]

@open plank Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
  Note for Mixer streamers: The above 2 filters currently apply for Mixer and we are aware its actually not how Mixer hosts work. We do plan on changing it, but no ETA on when.

[kind kraken]

anyone know how to get rid of the twitch website display where my chat is supposed to be in obs?

[steel blade]

@kind kraken Streamelements on top of OBS -> Logout -> login

[kind kraken]

it doesnt allow me to login even after several attempts and email confirmations

[odd kraken]

Any error message?

[kind kraken]

ok so i completely logged out of everything. logged back in. it did fix the problem i initially had, but now it wont load the chat at all. "failed loading chat. please logout and login or click reload above to try again"

know where the reload button is? because i tried relogging and i got the same thing

[odd kraken]

In the top left of the dock.

[kind kraken]

reload overlays? that didnt work. i also unchecked the chat checkmark and checked it again.

[odd kraken]

Do you have a screenshot of your OBS please.

[steel blade]

@kind kraken Streamelements on top of OBS -> Logout -> login

[kind kraken]

still not working....

[kindred fox]

Download the latest version of obs.live and update?

You’re a few versions of obs.live behind and at least two releases of obs behind

[kind kraken]

thats what im trying to avoid. it changes my settings whenever i update

[kindred fox]

What settings?

[kind kraken]

bitrates, resolutions, hotkeys etc. i never know what it changes then i have to figure it out

i guess ill just update it then. thanks for the help

[kindred fox]

You can back them up by going to %appdata% and copying the obs-studio folder to your desktop

Also you can export your profiles and scene configurations as well

And the newer version of obs.live allows you to backup your settings to the cloud 😉

Sneaky sneaky

[kind kraken]

im not to computer savvy. i can try i guess

i dont even know how i managed to be a streamer 😅

[kindred fox]

Start+R and type %appdata%

[kind kraken]

now i cant even open obs. "error: failed to initialize video. your gpu may not be supported, or your graphics drivers may need to be updated." my drivers are up to date.

[kindred fox]

One sec @kind kraken

[steel mural]

Press Win+R and type %APPDATA%\obs-studio\logs in the window that appears. Then drag the latest file in here

[steel mural]

Can you try to reinstall your driver?
You can perform a clean driver installation for your GPU by following the instructions at http://obsproject.com/forum/resources/65/

[steel blade]

@plain path For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[tawdry radish]

I've downloaded OBS.Live so I could get the custom chatbot name, how do I activate this feature?

[kindred fox]

@tawdry radish https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[tawdry radish]

tyty

[kind kraken]

i performed a clean driver installation and i still cannot open obs.

[obtuse needle]

Hello! I cannot find the hotkey setting for pausing alerts. It's not under hotkeys in activity feed settings. Possible solution?

[odd kraken]

There is no hotkey for that.

[dense scarab]

How to customize bot for social links and support on the chat to notify viewers without typng commands?

[vocal turret]

I keep having the same thing happen every time there is a new update. Stream elements does not read my encoder on Output. I keep reinstalling and such but it’s not working. Please help!

[wary dew]

How to customize bot for social links and support on the chat to notify viewers without typng commands?
@dense scarab https://streamelements.com/dashboard/bot-timers

[frigid flax]

Hi! I need some help with custom fonts. The font shows up in the editor, but is not used in OBS. Am I missing something?

[wary dew]

in the box where you select the font name, make sure it's written like this:

''fontname''

'' ''

[frigid flax]

You mean under Custom Font Family?

b/v that's not doing anything

*b/c

[wary dew]

did you restart OBS and the browser after installing the custom font?

[frigid flax]

yes

also removed the browser and added a new one

[sudden crag]

my media not work

[rapid radish]

Hello

Everytime i start my obs it crahses

[frigid flax]

@wary dew got it! thanks

I added more than needed into the field

[rapid radish]

@wary dew I have the problem where it crashes every time i open it again

[fickle palm]

I have the latest version of OBS.Live from StreamElements and loaded the NDI plug in and restarted my gaming pc and streaming pc. I still do not have way to add the NDI to the scene in sources.

what happened to it? It worked before I added OBS.Live

[rapid radish]

i also have problems with obs.live atm

[full wolf]

I just updated obs + obs.live plugin and none of my browser sources seems to work. if I open the url for a browsersource in chrome it works fine. Anyone else experienced this aswell?

[fickle palm]

I wish I'd never used this thing. I tried to exit out of it and go back to regular OBS and it still won't re-add NDI now.

[steel blade]

@full wolf OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[kindred fox]

@fickle palm reinstall the NDI plug-in from the obs project website

[rapid radish]

What the f

My obs keeps crashing every time i open it, i have just reeinstalled the plugin and still happens, Plz help me

[kindred fox]

do you have a crash log?

[rapid radish]

yea

[fickle palm]

I have Orsuna

[rapid radish]

@kindred fox Should i send the file here?

[kindred fox]

@fickle palm did you install the plug-in on both computers

yes @rapid radish

[rapid radish]

ok

Just the latest right?

[kindred fox]

yes

[rapid radish]

@kindred fox

[inner patio]

Anyone know why whenever I start up the program, it says "Failed to authenticate with Twitch: Failed to get token from remote"? It shows my chat and recent followers and stuff and everything seems to be working but this comes up every time I boot up the program

[steel blade]

@inner patio Streamelements on top of OBS -> Logout -> login

[kindred fox]

that crash log is ironically empty

[full wolf]

seems like my isp is having packetloss explains why shit is slow aswell 🙂

[rapid radish]

what the

Then the second latest?

[kindred fox]

sure

[rapid radish]

@kindred fox

[kindred fox]

@rapid radish asking

[rapid radish]

About what?

[inner patio]

I did what the bot told me to and it didn't fix. It still gave me the message

[rapid radish]

@kindred fox About what=

🙂

[kindred fox]

@inner patio check your obs settings >> Stream >> disconnect >> Connect to Twitch

[rapid radish]

brb

[fickle palm]

yes the NDI as directed by Jaynusgaming told me to install this to both Download the NDI installer here: https://github.com/Palakis/obs-ndi/releases/tag/4.8.0. If you're not seeing "obs-ndi" folder in C:\Program Files\obs-studio\data\obs-plugins, download the archive and extract and paste both folders (data and obs-plugins) into C:\Program Files\obs-studio.

but I still don't see it on the OBS pc

[glacial sigil]

Hey does anyone knows why my stream element activity feed doesnt have any alert sound?

[fickle palm]

i mean to add it as a source

[inner patio]

That worked! Thanks so much! @kindred fox

[fickle palm]

I even tried copying in that source from another Scene and it just says "No Properties available"

[rapid radish]

Thank you

i hope it helps

whats !manualchrash, and where o search it?

@kindred fox What to do with it? i dont understand

plz explain

sry

[plain sonnet]

for getting the crash log

[rapid radish]

ok

[steel mural]

@plain sonnet Browser Source crash. Already confirmed

@rapid radish

1. Uninstall OBS.Live and OBS Studio completely, but leave this UNchecked https://i.imgur.com/LBaHgM1.png
2. Download and install OBS Studio from https://obsproject.com/
3. If it doesn't crash, install OBS.Live too.

• It's fixed? Nice!

• It crashes again?

4. Repeat steps 1 and 2
5. Duplicate the current "Scene Collection" at the very top of OBS, call it something like "Backup" and remove all browser sources in that backup
6. Install OBS.Live and see if it still crashes

• If yes, repeat steps 1 and 2, leave OBS.Live uninstalled, report it to the devs and use your old default scene collection again.

[static frost]

is streamelements on stream deck offline can not install it

[rapid radish]

@steel mural I try it

2 sec

[fickle palm]

is there any fix I can do to get NDI to work again?

anything at all?

[steel mural]

On the other machine, is OBS installed in C:\Program Files?

[fickle palm]

yes

[steel mural]

Can you show me a screenshot of that folder?

[fickle palm]

on the gaming pc or stream pc?

[steel mural]

The one were it doesn't work

[rapid radish]

@steel mural It stays here for like2 minutes now https://gyazo.com/19a5c5f8d8c30a46c6ac5d0ddb7e4df4

[steel mural]

Click on "show details"

[rapid radish]

ok

@steel mural I have clicked it now, then what to do

[fickle palm]

sorry its in this one but it had worked perfectly up till yesterday.

[steel mural]

@rapid radish Now you have to be more patient, because I'm a human and it can take a minute or two to get an answer. Show me a screenshot of that box that appeared.

[rapid radish]

sry 🙂

https://gyazo.com/6f0a7d79ddb7614beb77a2d5abf75ed5

[steel mural]

Restart your PC, then try to uninstall it again. Don't start OBS in the meantime, or you'll probably get the same error again

[rapid radish]

ok

brb

[steel mural]

@fickle palm Do you see the "obs-ndi" folder in \data\obs-plugins?

[fickle palm]

hmm..no

[steel mural]

Then go to your root folder (then one of your screenshot) and drag the files of your .zip in there

[rapid radish]

@steel mural The same happens again, should i uninstall OBS first or Streamelements Plugin?

[steel mural]

The plugin is useless without OBS, so the obvious order would be 1. OBS.Live - 2. OBS Studio

[rapid radish]

ok

but i cant uninstall obs.live

Same happens again https://gyazo.com/a7b44d6adda78509d7761ade72e952d8

[steel mural]

Did you start OBS after the reboot?

[rapid radish]

nop

[steel mural]

Did you remove OBS before OBS.Live?

[rapid radish]

no its still on my pc

Both is here https://gyazo.com/09f61c8cfe474a9add58962eec065160*

oh

i meant https://gyazo.com/09f61c8cfe474a9add58962eec065160

[steel mural]

That's... odd

[rapid radish]

ye

[fickle palm]

sorry @steel mural drag what files to where? I don't even see the obs-ndi now for some reason. Should I reinstall it?

[steel mural]

The obs-ndi folder will be there after dragging the files from the .zip to the root folder of your OBS, in your case C:\Program Files (x86)\OBS Studio - FTL
In the .zip, the folder is in \obs-ndi-4.8.0-Windows.zip\data\obs-plugins

[rapid radish]

@steel mural Sorry if ur on ur way but do u know why it does that=

[steel mural]

I'm out of ideas and just asked internally if someone knows a way to get rid of it. It may take some time, because it's late already and not everyone is available rn

[rapid radish]

Ok 🙂 btw thanks for u time

[plain path]

This happens when i try to update OBS.Live

[steel mural]

@rapid radish Okay lets try this:
Delete the following files

C:\Program Files (x86)\obs-studio\obs-plugins\64bit\obs-streamelements.pdb
C:\Program Files (x86)\obs-studio\obs-plugins\32bit\obs-streamelements.dll
C:\Program Files (x86)\obs-studio\obs-plugins\32bit\obs-streamelements.pdb```

[fickle palm]

well I'm guessing I did something wrong or do I need to reboot too?

[steel mural]

@plain path That crash isn't related to our plugin, that's why I already redirected you earlier to the OBS Discord.

[fickle palm]

i think it placed itself in to many folders. I will delete this pics after you explain what I did wrong. 🙂

[plain path]

Sry then, will ask

On the OBS server

Asked here bcs happened when trying to update

[sudden crag]

guys I put the media request and now everything works. But if I do not want to hear it live and I want to make it feel only to users, how can I do it?

[steel mural]

@fickle palm Your path, \data\data\, that's the problem. I'd recommend you to completely uninstall OBS and OBS.Live, because it'll be a pain to fix everything manually
FYI: The right path is C:\Program Files\obs-studio\data\obs-plugins\obs-ndi

[fickle palm]

can I save all my scenes and sources? I don't want to start over.

[glacial sigil]

Hi, Why dont i hear any alert sound from the Activity feed? Can someone help me please?

[rapid radish]

@steel mural Ok i try

[steel mural]

No need to save something. Scenes and sources are stored in a different folder, %APPDATA%\obs-studio\basic to be precise. And when launching the uninstaller, leave this UNchecked and you'll be good

[potent aspen]

I dont know why but all of a sudden my obs live says it wont retry to install anything

Moment after the new obs update

obs live doesnt work

[steel mural]

@glacial sigil The activity feed doesn't make any sounds. The alerts come from the alertbox of your overlay

[rapid radish]

@steel mural They arent in the folder. https://gyazo.com/7b148b88216e6f9b1e7123f919c5bcdc

[steel mural]

Can you send me a screenshot of your C:\Program Files (x86)\obs-studio\obs-plugins\64bit\, just for the sake of it? I don't trust the windows search

[potent aspen]

and now it installed the moment i closed steam

WTF

[glacial sigil]

ah I see thank you!

[wraith root]

can someone help me fix my obs, i cant seem to make it detect certain games

[plain sonnet]

what game and what capture type are you using?

[wraith root]

im trying to capture terraria and i tried both game capture and window capture

[steel blade]

@wraith root 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

[wraith root]

thanks!

[rugged quail]

Is there any way to link a picpay donate button to streamelements somehow to show up notifications?

[steel mural]

Nope. You have to use our link.

[sudden crag]

guys I put the media request and now everything works. But if I do not want to hear it live and I want to make it feel only to users, how can I do it?

[plain sonnet]

add media request as its own overlay in the SE editor then add it as its own source in OBS

set it to monitor off in edit > advanced audio

[sudden crag]

ok, now they feel it, if I don't want to hear it and make it feel only to others?

[sudden crag]

crazy! ahaha

[rancid wyvern]

Im pressing start stream and its says im streaming but it isnt appearing on twitch

[steel blade]

@rancid wyvern Streamelements on top of OBS -> Logout -> login

[vital zenith]

Hi I need help setting it up please can we get into a call and help me

[steel blade]

@vital zenith Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[vital zenith]

Ok thank you @steel blade

[tender python]

and fyi; the policy is for no 1-on-1 support.

[vital zenith]

Oh really

I really need help

[tender python]

drop whatever you need help with here (if it's OBS related)

[vital zenith]

Ok

so basically I just switched from streamlabs to obs because I made my overlays in streamelements and I wanted to use them in streamlabs but it didnt work so I wanna switch to OBS live but I just need help connecting my overlays from the website to obs.live

[steel blade]

@vital zenith To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[vital zenith]

ok thank you

Thank you it worked

[thorn junco]

my obs.live doesnt have the obs.live overlay to it like chat and notification widgets wondering how i could fix it

[odd kraken]

Do you see StreamElements at the top in OBS.Live?

[thorn junco]

yeah

[odd kraken]

StreamElements > Chat and StreamElements > Activity feed.

[thorn junco]

i dont see chat and streamelements

[steel blade]

@thorn junco Streamelements on top of OBS -> Logout -> login

[thorn junco]

thank you

[unborn schooner]

I was wondering why my Kappagen doesnt show up anymore when stuff like a follow happens.. Now I clicked on 'Select Emotes' and the window is blank. What should I do?

[honest echo]

@unborn schooner type !emotes update in your chat

[unborn schooner]

I tried but it doesnt work ^^

[steel blade]

@unborn schooner Our Dashboard and Overlay editor are Chromium Optimized. We strongly recommend using Chrome. Opera GX and the new Microsoft Edge Chromium might work closest to Chrome as its also Chromium built. FireFox also works, but some things might look a bit different or not work. We do not recommend using Internet Explorer with our Dashboard as it does not support functions.
If the website doesn’t work on chrome, be sure none of your plugins are blocking our website or clear your cookies. You can try if the website works in a incognito tab.

[unborn schooner]

I could try to remove the Kappagen completely and try !emotes update again @honest echo

[fringe lark]

Hey is there a way to set up my music coming through my Media area so it won't be too loud to the point where i can't hear people in game talking to me but my stream will be able to hear it perfectly?

[lilac ocean]

Check your audio mixer in the down left corner in OBS

[fringe lark]

Yea but my music comes through just my mic

And i can hear it and distracts me from the game but when i lower it the chat cant hear it\

[south sierra]

hello, so i just recently switched from streamlabs to streamelements and my raid/host alerts are not working and are still going through streamlabs even though i logged out 100% and also i redid all my alerts on elements and logged in and out still not working.. i am lost 😦

[steel blade]

@south sierra Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
  Note for Mixer streamers: The above 2 filters currently apply for Mixer and we are aware its actually not how Mixer hosts work. We do plan on changing it, but no ETA on when.

[south sierra]

but someone hosted me lastnight with 13 viewers and it still didnt work and went to streamlabs

[odd kraken]

Then it was most likely an offline host.

[south sierra]

what does that mean? because everyone was talking to me in chat. i guess i am not understanding that definition. i am sorry

they hosted me after going offline from streaming?

because it happens with raids too.. everyone comes into my chat but no alert

[odd kraken]

Check what the bot posted again please.

[unborn schooner]

@honest echo Twitch is down at the moment.. That's why nothing worked 😄

[south sierra]

ive read it several times and it doesnt make sense... i believe this is why i left stream elements the first time LOL.

[odd kraken]

We only show hosts from channels which have been live when they host.

[rugged quail]

hey my hotkeys wont work if im not tabbed on obs any idea for a fix (already have it in admin mode)

[odd kraken]

The OBS Studio hotkeys?

[rugged quail]

yeah

[steel blade]

@rugged quail For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[spark sierra]

I haven't seen the Refresh Overlay button in OBS for a couple weeks now. How are people refreshing stream count down timers now? Are we manually going into the Overlay properties and saving again to reset?

[hearty spruce]

Can I get the Media Request to play through a different output device? I have a GoXLR and I want it to play on the Music slider

[compact vault]

How can I lower the volume of media request playing in OBS.Live, OUTSIDE of the actual slider provided. It's still too loud for what I need on stream.

[peak kraken]

OBS live said it had an update available so i clicked update, now when i open OBS live, i get a message that says streamelements plugin package failed to download and install, has anyone else had this problem?

[hearty spruce]

Not me @peak kraken sorry

[peak kraken]

Ever since the update, my capture card scene is black and i'm getting an audio crackling sound.

anyone k now where i can find the updatefile and manually force it to update? or where i look to remove the update/recover to before i clicked the update button?

[hearty spruce]

I'd uninstall and reinstall

[honest echo]

@compact vault have you tried !volume 50

[peak kraken]

@hearty spruce did that already.

[compact vault]

Yea, it's still the same volume values as the slider. I'm trying to find a way to drop the SR volume, but still control it via the slider. it starts at either mute, then too loud up to ear wrecking. @honest echo

[verbal skiff]

Hello. I make one "work around" with my cam and are using one notebook as webcam with OBS and NDI, an second PC to receive the webcam and streaming all those data...

The most strange thing is, the notebook send correctly the "signal" in my local network
on the print i show what i found:
1 - Second PC receive data (with NDI Toolkit) from "webcam"
2 - NDI Monitor show the cam in "live" preview
3 - OBS NDI don't appear the Cam name (red rounded in number 1) in sources, but show the monitor
4 - NDI don't show image on OBS Preview

I'v used all NDI recomendations for test problems, and all show as "works as expected" but the OBS shows to have some throuble to work with NDI Sources...
sorry if some i say is confused, I am a Brazilian studying English

[honest echo]

@compact vault you could install GroundControl and then you could use the mixer on windows to control the volume

[compact vault]

Yea. I was hoping to keep as much together inside OBS as possible. I appreciate it. @honest echo

[tacit depot]

Hey

Can someone help me?

[steel blade]

@tacit depot Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[tacit depot]

I can't update obs.live

[stray leaf]

Hey i clicked on the update for obs and it cant be completed, now obs wont open . Is there a way to fix that ?

[honest echo]

Any antivirus or firewall enable?

[tacit depot]

Nope

[stray leaf]

Dont think so

[honest echo]

You both try to unnistall it from the OBS itself?

[tacit depot]

Nope

Just trying to update

[honest echo]

Which version of OBS Studio do you have?

[tacit depot]

Trying update to 25.0.4

[honest echo]

try to unistall OBS Studio and then install it again, maybe the conflict on versions if causing the error

[stray leaf]

This is what mine says

[honest echo]

(obs studio is now at 25.0.8

[tacit depot]

Same

[honest echo]

That's look likes lack of admin right on the installer

[tacit depot]

Are you sure?

I don't want to lose my profile

[honest echo]

or if you unistall obs studio first

[stray leaf]

if we uninstall , would we lose our setup >

?*

[tacit depot]

Should we uninstall both? XD

[honest echo]

If you make the unistaller looks like this you won't lose anything (remove the tick on "user settings")

[tacit depot]

Should we uninstall both?

[honest echo]

yes, try a fresh install please

[tacit depot]

After that

Only download obs.live?

[chilly pelican]

Question.. Can you change the account for the stream activity dock? it only shows twitch but I have more than that linked

[tacit depot]

Can't remove

[honest echo]

please click "show details"

[tacit depot]

Yup

[honest echo]

share a screenshot

[honest echo]

but did you unnistall obs studio first?

[chilly pelican]

Sorry about the infinity screen lol

[tacit depot]

Yes....

[steel blade]

@chilly pelican Streamelements on top of OBS -> Logout -> login

[honest echo]

@tacit depot install obs studio again please

[tacit depot]

Done

[stray leaf]

same

[chilly pelican]

cool thanks!

[honest echo]

Now you could open OBS again normally?

[tacit depot]

Yes

But i can't open obs.live now

[stray leaf]

Me either

[honest echo]

now try to install obs.live

[tacit depot]

Omg

Still can't delete obs.live

[stray leaf]

Mine is working now

Try to just go download it again

[tacit depot]

Download what

Obs or obs.live

[stray leaf]

obs live

[tacit depot]

Trying

[stray leaf]

@tacit depot first obs studio then live

[tacit depot]

Thanks man

Thank you too @honest echo

[stray leaf]

Yeah thank you ! @honest echo , and no problem man

[honest echo]

👍

[verbal skiff]

Hello. I make one "work around" with my cam and are using one notebook as webcam with OBS and NDI, an second PC to receive the webcam and streaming all those data...

The most strange thing is, the notebook send correctly the "signal" in my local network
on the print i show what i found:
1 - Second PC receive data (with NDI Toolkit) from "webcam"
2 - NDI Monitor show the cam in "live" preview
3 - OBS NDI don't appear the Cam name (red rounded in number 1) in sources, but show the monitor
4 - NDI don't show image on OBS Preview

I'v used all NDI recomendations for test problems, and all show as "works as expected" but the OBS shows to have some throuble to work with NDI Sources...
sorry if some i say is confused, I am a Brazilian studying English
@verbal skiff Some Help here?

[steel blade]

@verbal skiff For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[tacit depot]

@honest echo can you help me again

My obs.live getting freeze

While using

[steel blade]

@tacit depot Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[tacit depot]

It's freezing

https://obsproject.com/logs/Ict7V4_FZ1yti63O

?

[honest echo]

check this : https://obsproject.com/analyzer/?url=https://obsproject.com/logs/Ict7V4_FZ1yti63O

[tacit depot]

I can't record

It's getting freeze at 25 seconds after i start to record

[honest echo]

but did make sure that it opens with admin rights

[tacit depot]

Yes

https://obsproject.com/logs/ghl_Ec6BvdnI62BA

My last record

But it's freezed again

[low bronze]

Hey

I'm using streamlelements overlays but the text isn't scrolling on obs does anyone know the cause and how to fix?

Does text scrolling even work wtf

[honest echo]

@low bronze its a little tricky you have to enable and disable so you will see scrolling on the web editor

and on OBS you need to "Refresh cache", lmk if you can't finf the button

[low bronze]

okay! Thanks @honest echo

[vital dew]

every time i stream i feel like i go to 60 hz not 144 hz what i run is it my gpu?

[errant kite]

I'm not sure why, but I've been getting constant crashes again

[steel blade]

@vital dew For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[tawny elbow]

hello, needed help installing my overlay that i bought from own3d. howe would i go about that? its a super theme

[honest echo]

@tawny elbow afaik own3d comes with a one-click setup

[tawny elbow]

how do you do it in streamelements tho?

i dont want to have to build it from the ground up if i dont have to

[honest echo]

@tawny elbow im not sure better ask own3d

@feral crater 2 persons just had the same exactly issue rows above

[feral crater]

yeah it still wont uninstall

[honest echo]

Did you reinstall the lastest version of OBS ?

[feral crater]

yes

[honest echo]

and then re install the lastest version on OBS.live?

[feral crater]

did both

[dim ravine]

i try to load an overlay into my obs.live but it only shows up with some of the overlay, does anyone know why this is?

[steel blade]

@dim ravine To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[honest echo]

check the dimensions

[dim ravine]

yeah okay

didn't work, its only using the top right corner of the overlay

[kindred fox]

screenshot your OBS window

@dim ravine

[kindred fox]

what is the resolution of your overlay browser source in OBS?

[half cradle]

hi

[tulip badger]

Does anyone know why I can't have more than 1 video capture device.

[shy mountain]

If its a webcam - i don't think you can have more then 1

in the same scene

but there is a trick i believe you can use

[tulip badger]

No one is a capture card.

[kindred fox]

is it a usb capture card?

[tulip badger]

yes

[silent lotus]

how do i import an overlay... im sooo lost and been trying to figure it out for hours

[steel blade]

@tulip badger For the best OBS support, please join their Official Discord @ discord.gg/obsproject

@silent lotus To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[wooden siren]

Anyone have trouble using the game capture with ps4 remote play. Every time I load the window I get the black screen. Ran out of ideas on how to fix it. If this has been answered already my apologies.

[steel blade]

@wooden siren For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[south rose]

My media request is pretty bad, it sounds like its playing the same 2 of the same song but with a delay of 1 second, so its like an echo

[steel blade]

@south rose Make sure to ☑️ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/6bWXxjR.png https://i.imgur.com/yY0wcFl.png

[south rose]

thxxxxx

[fringe lark]

Is there a way to tweak the audio mixer to allow the music playing through the "Media Request" area so that its not loud for me so i don't get distracted from my game but the stream can hear it fine?

And how to do it

[steel blade]

@fringe lark How to exclude audio sources for a stream or recording: https://obsproject.com/forum/resources/8/
Voicemeeter Banana guide: https://obsproject.com/forum/resources/397/

[prisma pivot]

Hi, I have a problem when I try to import my overlays from Streamlabs

[steel blade]

In order to import scenes/overlays from SLOBS, you need to have OBS.Live installed.
After you install OBS.Live, click on "Streamelements" on top, then on "Import from other services" and then click on "StreamLabs - Import Now"
Each scene from SLOBS will be imported as a stand alone Overlay here: https://streamelements.com/dashboard/overlays

[sudden crag]

how do i change the media request for me? I just want chat to hear it!

[steel blade]

@sudden crag How to exclude audio sources for a stream or recording: https://obsproject.com/forum/resources/8/
Voicemeeter Banana guide: https://obsproject.com/forum/resources/397/

[sudden crag]

I did not understand how to rate

[rich topaz]

hello

is anyone here to help
?

[scarlet cairn]

Hey im trying to uninstall obs live to go back to streamlabs but while uninstalling it says set up aborted can someone please help me thanks 🙂

[steel blade]

@rich topaz Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[odd kraken]

@scarlet cairn Make sure you do not have uninstalled OBS Studio before uninstalling OBS.Live.

[scarlet cairn]

Nvm lol I just reset my whole computer thanks any ways lol

[rich topaz]

Helllo - how can I fix a skype NDI source on a scene - everytime when i close the call and reconnect, the size of NDI in obs is different

[odd kraken]

Best to contact the creator of the NDI plugin on this.

[rich topaz]

any NDI plugin wich works without problem?

[odd kraken]

We cannot assist you with issues with the NDI plugin here.

[rich topaz]

Second, how can I use stream elements, connecting on facebook, but streaming from a group page?

I can only stream from my account and only pages - I want to see the comments - thank you

[ancient cypress]

So I've been dropping frames every time I try to stream. My girlfriend can stream on her PC no problem. Both on the same network, both wired. Any ideas what could be causing me to drop frames?

[steel blade]

@ancient cypress Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[sacred seal]

Question. How would i go about making my discord be recorded separately to my games audio so my stream can hear both music and discord calls?

[rugged quail]

Help! I accidentally clicked on "don't show me anymore" on OBS live updates and now OBS live is not working because its needs an update, how do i do that?

[odd kraken]

@rugged quail In OBS.Live at the top: StreamElements > check for updates

[steel blade]

@sacred seal For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[pine blaze]

I think i found a new bug in the newest update: Stream Informations arent working on my side

[steel blade]

@pine blaze Streamelements on top of OBS -> Logout -> login

[pine blaze]

Thx ^^

[forest coyote]

is there a way to change the look of the media request in obslive using css ot make it look like the player you see some people using who use spotify as music player?

[rugged oriole]

my desktop audio has a constant low rumble, the old google foo has only found a possible solution in disabling "Use input device for desktop audio" but the option has been removed and now I have no clue how to fix it.... any ideas?

[tired mountain]

Looking for some assistance here... im trying to stream using FTL however mixer doesnt give the abilty to those watching to "use low latency" i have FTL selected in OB, ran the speed tests, (i know its UDP, not TCP) , any thoughts? trying to get rid of a 15 sec stream delay

[steel blade]

@tired mountain If your Mixer stream has "Low Latency" greyed out in the player while using OBS.Live, do the following:

1. Stop your stream
2. Go to your stream settings in OBS and return them to your previous settings, where your service is listed as "Mixer.com - FTL"
3. In "live video settings" for OBS.Live on the left-hand side (in the chat window) change the setting on top of the window to "Go Live with Mixer Broadcast Dashboard settings" and press "Go Live!" from there

[tired mountain]

gunnna need more help than that AI bot

[stone coral]

Did new update to OBS 25.0.8 and the SE update. My edit stream info dock is now missing from the view >docks. I have logged out and logged back in and it does not fix it. Any suggestions?

[steel blade]

@stone coral If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[stone coral]

Thank you Support Bot

[rugged quail]

@odd kraken No, it doesen't pop up, it's like its not installed

[odd kraken]

Then download the installer form the website and install it ontop.

[rugged quail]

Point is, it's already installed

should i uninstall and reinstall obslive?

[odd kraken]

What OBS.Live version do you see in the lower right?

[burnt verge]

Hello

i´ve just reinstall my OBS live to get rid of a bug in games... and i´ve made a backup in the cloud...

but can´t restoured it

the buttom keeps gray for some reason.

Does anyone know something about this ?

if i have to start all over again, will take a week!

[trail trench]

How do I set up my OBS live so It isn't a black screen?

[burnt verge]

@odd kraken do you know any about the cloud backup issue?

[odd kraken]

No, but I will ask internally if someone has an idea on this.
Could you post a screenshot of your window where you try to select the backup to be restored please.

[burnt verge]

the backup is there... but... the restore button it´s not clickable

[odd kraken]

@burnt verge I got the info that you already send in an report via OBS.Live. Thank you for that.
Our team will look into this and get back to you as soon as they have solved the issue.

[burnt verge]

thks, cause i was about to go live... but now dont have anything... will just sit and wait.

i´m now triyng to complete deinstall and reinstall all...

i´ll let you know if i have sucess in this.

[wise stratus]

Guys after i uptaded my obs to 25.0.4, my desktop audio is not going to my stream, my mic is working people can hear my but other than that my spotify, discord, games not going to stream, i checked every single settings, they are same but it does not recognize the audio .

[leaden osprey]

Allright i have a lot of issues with the overlay creator 😄 If some kind soul would give me half an hour of their time, id be super thankfull.. Im interested in creating a very simple overlay so someone experienced should hopefully not have many problems

[dry stone]

Hi everyone, is there anyway to import my XSplit overlay to OBSLive?

[tacit depot]

I can't remove my obs.live

[rugged quail]

Hiya Im trying to connect my switch through elgato hd60, its worked but theres no sound on obs live. It says theres audio but i cant hear it. How do i fix this so i can hear the audio?

[leaden osprey]

I like how they plug the discord everywhere for people to get help but then its just completely void of any answers here

@tacit depot How did you try removing it?

[rugged quail]

The obs live discord answers pretty much straight away on the support if yous need obs help 🙂

[burnt verge]

obs live discord?

where

[leaden osprey]

ye exactly 😄 where

[wary dew]

This is the OBS.Live helpdesk

there is no other

and not everyone can be helped at the same time, we do support in all the channels you see in the list on the left so yeah, it sometimes takes a bit.

but it's still faster than most support i've seen

[leaden osprey]

sorry ive ibe been too quick to judge, but ive been on the server for about an hour and in that timespace i havent seen a single message answered in this channel

so it does come off a bit unresponsive here so far

[wary dew]

what is your exact issue? 🙂

i see you want help for overlays

[steel blade]

@rugged quail For the best OBS support, please join their Official Discord @ discord.gg/obsproject

For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[leaden osprey]

ive actually got a bunch.. 😄 Basically, all i want to do is have a little bar with all my donations (which i imported from SLABS) and im just struggling with it a lot

first, id love to limit the amount of the donators that i show in a horizontal scrolling text

another thing is, idk how it happened but the top donor had to have doubled somehow because its showing an incorrect amount, eventho in the donation history it shows the proper amount

[rugged quail]

good evening you know how we do to put our overlay on the entire surface of our screen because when I put it there is only the half that is displayed

[steel blade]

@rugged quail To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[wary dew]

if it doubled, that usually happens when someone tried to import it twice from SL @leaden osprey 😦

[leaden osprey]

but then why is only the top donation doubled?

[wary dew]

that is weird indeed

[leaden osprey]

😄

[wary dew]

did you find the widget btw for the tippers?

[leaden osprey]

im not sure i know what you mean?

[wary dew]

i'll ask around internally for the double amount

you wanted a small bar which shows donators

[leaden osprey]

like i have that, it just has plenty of issues 😄

[wary dew]

ow okay i thought you wanted to know which widget to use for that

i've send your double donator issue around, let's hope someone get's back to it soon 🙂

[leaden osprey]

allright cool, thanks

SLABS also does this little neat thing that it merges donations from one twitch / paypal account even if theyve been sent using a different nick

is there a similar thing in SE?

[wary dew]

i would have to ask that too, since i'm not sure if it would merge from different nicknames

[leaden osprey]

I thought that a workaround for that could be just writing in all the donations already combined manually

but then im not sure if it will merge them with the prexisting ones if they donate again

also what does this do xD im using chrome, idk if the formating is somehow screwed up

the visi.. thing changes between 1 and 100

if i move the offset it doesnt do anything and if its higher than 3 the scrolling text just dissapears alltogether

i just tried deleting all the tip history but the widget for donations still has them somehow

and when i reimported them from SLABS everything got doubled again 😄 gg

[rugged quail]

my browser sources arent working @wary dew how do i fix! im mid stream and im trying to get them up and running, they say they are there but they arent showing up ive reloaded and refreshed all of them

[burnt verge]

@wary dew any news about the Backup issue?

[rugged quail]

Need some help with OBSLIVE, trying to get a functioning transparent twitch chat working in OBS. I got the css to make the transparency work. Now just having issues with font size and text color. Really wish SE had a working chat widget lol

[tame token]

i need help

[full thunder]

Hi @tame token, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[tame token]

it has a random account in as custom bot name i want to change it

[rugged quail]

are there any common mistakes made when trying to use an overlay? i have triple checked all the steps, but ther overlay will not show on obs.

[carmine grotto]

hello is there a way to just "undo" ?

[fathom cobalt]

What you mean?

[tame token]

anyway u can help me next

[carmine grotto]

I somehow resized all of my scenes

[tame token]

oh like a restore point

[steel blade]

@tame token Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[royal flax]

This is the message I keep getting when trying to install OBS live

[granite crown]

have you tried ignoring it and seeing if that's the only file that fails?

[royal flax]

Yes it just keeps leading to more and more fails

[tulip hamlet]

Never ignore when installing/updating.

That will cause things to get worse.

If you've already ignored, you may need to completely uninstall and reinstall both OBS.Live and OBS Studio.

[royal flax]

Thats what I did I completely removed it and tried redownloading. It still appears I have found the file and am looking at it

[carmine grotto]

here is a SS

[tender python]

rightclick source > transform > fit to screen

[plain sonnet]

i take it, its the same for you games too?

[carmine grotto]

yes all my scenes

[plain sonnet]

settings > video change base canvas to a 16:9 ratio (default is 1920x1080)

[ancient cypress]

Hello, in need of help. I try to stream from my PC and I drop frames like crazy.. My girlfriend can stream on her PC, same network, both wired and she won't drop frames.

[carmine grotto]

TY!!!!!!

[steel blade]

@ancient cypress Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[carmine grotto]

@plain sonnet how about downscare filter??

[ancient cypress]

https://obsproject.com/logs/hcXEy8hrbcVaimEI

[odd kraken]

https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2FhcXEy8hrbcVaimEI

[plain sonnet]

@carmine grotto depends how you want it to look and if your rig can handle it, but bicubic is a good place to start

[fickle palm]

what is the correct NDI download that works with OBS.Live?

for some reason mine just stopped working

this is for my gaming pc..not the streaming one

[steel blade]

@fickle palm Download the NDI installer here: https://github.com/Palakis/obs-ndi/releases/tag/4.8.0. If you're not seeing "obs-ndi" folder in C:\Program Files\obs-studio\data\obs-plugins, download the archive and extract and paste both folders (data and obs-plugins) into C:\Program Files\obs-studio.

[ancient cypress]

did a 20 minute test stream, dropped 4,000+ frames - https://obsproject.com/logs/mbj-me8Mz9pzefc_

[worn hare]

Whenever I open OBS Live it says session ended. And it ask me to sign into twitch and the youtube icon is below it but wont let me get to it

so basically i can't sign into youtube and look at chat from obslive'. Its just like normal obs again and i cant use any of the stream elements things

[odd kraken]

@ancient cypress https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2Fmbj-me8Mz9pzefc_

[fickle palm]

So I need this NDI download not the NDI from their website for the gaming pc? I already installed this one on my streaming pc.

just to clarify

[worn hare]

Its just like normal obs again and i cant use any of the stream elements things

[odd kraken]

@fickle palm Please check some basic guides for NDI.

[ancient cypress]

How is it my internet when my gf is on the same network and she doesn't drop frames?

[odd kraken]

Have you looked at the guide?

[worn hare]

lol

[carmine grotto]

@plain sonnet last problem is browser source wont fully display, only a portion. like this

[ancient cypress]

Yes, Benno, I have.

[plain sonnet]

click on the source and press ctrl+f then ctrl+r

[odd kraken]

@ancient cypress Have you gone through all these troubleshooting steps?

[ancient cypress]

yea.

[odd kraken]

Have you contacted your ISP and changed twitch servers?

[fickle palm]

yes I have checked the guide. Also it worked before I installed this OBS Live thing

and it sort of worked then stopped today for some reason. None of this ever happened before I installed OBS. Live

[worn hare]

Whenever I open OBS Live it says session ended. And it ask me to sign into twitch and the youtube icon is below it but wont let me get to it
so basically i can't sign into youtube and look at chat from obslive'. Its just like normal obs again and i cant use any of the stream elements things

[odd kraken]

@fickle palm Install it again after you installed OBS.Live.

[rugged quail]

hello, someone know how to add back counter numbers when somehow my {count} got reseted....

[odd kraken]

!editcounter

[ancient cypress]

Yes, I've used twitchtest and I've tried several different servers, all which gave 95-100% quality on twitchtest at 10,000kbps or higher.

[odd kraken]

@ancient cypress In that guide are all steps to troubleshoot the issue. I do not have any other idea, than these which are listed in it.

[ancient cypress]

these issues didnt start till about 3 weeks ago, I've been using the same settings for over 3 years with no issues

so I'm stumped.

[rugged quail]

id of command ? when i know only name

[odd kraken]

!editcounter <count> XX

[carmine grotto]

@plain sonnet ctrl only makes it bigger like this: source is missing have of overlay

[steel blade]

@carmine grotto To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[worn hare]

Whenever I open OBS Live it says session ended. And it ask me to sign into twitch and the youtube icon is below it but wont let me get to it
so basically i can't sign into youtube and look at chat from obslive'. Its just like normal obs again and i cant use any of the stream elements things

can someone help?

[steel blade]

@worn hare Streamelements on top of OBS -> Logout -> login

[rugged quail]

guys i tried use the spotify but i getting: Request failed with status code 429....

[odd kraken]

You cannot use Spotify with StreamElements, as it is against Spotify TOS.

[cyan thunder]

I keep getting audio "looping / echoing" whenever I try to show video within my stream using the media request overlay. Didnt happen prior to new update. Anyone else having same issue?

[steel blade]

@cyan thunder Make sure to ☑️ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/6bWXxjR.png https://i.imgur.com/yY0wcFl.png

[cyan thunder]

@steel blade Thank you I will give this a shot a report back.

Thanks again that fixed it.

Also is there any way to have OBS not eat up all my processor. When i have OBS running its says it uses about 8-12% on the status bar at the bottom but when I check task manager I am over 25-50%. I think a majority of its is all the browsers that i use with stream elements. I have chat / media request / activity feed / custom twitch stream manager and custom point queue. I turned off use browser hardware accretor but still eats up allot of my resources. Any config recommendations for best performance with as little resource usage as possible? Thanks again

[steel blade]

@cyan thunder Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[cyan thunder]

https://obsproject.com/logs/rlvnA7eafOGDZUG7

[odd kraken]

https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2FrlvnA7eafOGDZUG7

[pale kiln]

Why is the update of Streamelements OBS Live takes forever to download now? Like I am running on dial-up internet.

[rugged quail]

hm so if overlays dont seem to load despite them opening in teh overlay editor there is no solution at hand right?

[steel blade]

@rugged quail OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[rugged quail]

Solved

[upper grove]

Do you guys recommend downloading OBS live onto an NVME or SSD?

[kindred fox]

Those are the same thing

Any solid state drive will be faster than an HDD

[keen fox]

I seemed to have missed the option to add the Media request element to my overlay in OBS and now I can't seem to get it added to the overlays. It does warn me that it's not in my overlays and then attempts to send me to streamelements website instead of adding it to my sources section of the overlays in OBS

is there a way to add it after the option has left?

[kindred fox]

Overlay editor > select the overlay you want media request on > add the media request widget

All done via website

Your overlay in obs should update after you save the changes

[keen fox]

Awesome! That worked. Is it possible to have it feed to something other than desktop audio so I can mute it for my self and have it play on the stream?

[quaint lichen]

Is there a way to add music to a scene since Spotify can't be used?

[tulip hamlet]

Media request.

[keen fox]

it's a widget but I believe you can only use youtube videos/audio

[quaint lichen]

Okay, with media request where do I get this widget to download it?

[kindred fox]

@quaint lichen https://youtu.be/17eUkoZ6eIs

[quaint lichen]

Thank you.

[wispy escarp]

Hi all, is there a way to set up OBS scenes in a way that when you change one thing in one scene, it will NOT change in all the others? I want to mute my mic for a scene/overlay but when I transition back to game, my mic is still muted and it’s muted on all. How do I specifically target scenes? Same thing with cam box sizes?

[keen fox]

It seems I can hear the media request music until I hit show video on stream. Is there a way to continue to monitor the music without monitoring the source in obs so it doesn't double the sound on stream?

[grand tulip]

When I try to upload into the editor with mov file it says failed while uploading file does anyone know how to fix this

[kindred fox]

Use .webm and don’t tag random people

[grand tulip]

where do I get webm?

[kindred fox]

You’ll have to convert your file

https://www.google.com/search?client=safari&sxsrf=ALeKk013Jpwc6LfU0xk1HFAyJLu1tvLzFQ%3A1588113882764&source=hp&ei=2rGoXu-PLNm4tAbw1peABA&q=mov+to+webm&oq=mov+to+webm&gs_lcp=ChFtb2JpbGUtZ3dzLXdpei1ocBADMgIIADICCAAyAggAMgIIADICCAAyAggAMgIIADICCAA6BwgjEOoCECc6BAgjECc6BQgAEIMBOhcIABDCAhCDARCLAxCYAxCbAxCoAxCaAzoECAAQClDDEliZHmDEIWgBcAB4AIABVogB1QWSAQIxMZgBAKABAbABAbgBAg&sclient=mobile-gws-wiz-hp

[floral tapir]

hi there! my sub, follower and tip alerts are working with sound and picture so everything is fine there. However, in the same overlay, I have added the labels to show recent cheer, tip and sub below my video image but those arent visible while on stream but are visible and will update when I emulate the event.

[kindred fox]

That’s a start

@floral tapir did you save them in the editor and then refresh the cache of the overlay in obs?

[floral tapir]

so i did save it and copied the link into streamlabs again... how else do i refresh?

"refresh cache of current change" yup nothing..

[radiant pulsar]

anyone know why the Charge Kappagen on the StreamDeck integration won't work for OBS Live?

[timid oracle]

Hello! Is there a way to disable the bot answering when something is redeemed? Disabling "Chat Alerts" from bot module doesn't work.
@ me if anyone answers pls

[rugged quail]

Custom bot name only works in twitch?

[radiant pulsar]

Never mind. After the OBS update and the OBS LIVE update I had to close them both to connect.

[late glen]

Hi. Just tried Obs.Live for the first time and when hitting "Start Streaming" it does not appear to actually stream to twitch
I gave it about 1 minute and my stream failed to appear

[kindred fox]

@floral tapir are you using obs studio or streamlabs obs?

@late glen did you configure the settings for the streaming platform in your OBS Settings?

[late glen]

Yes. It shows my twitch account

I'll try disconnecting and reapplying

[floral tapir]

@kindred fox currently obs stuido (just downloaded from obslive link)... was using streamlabs and was having same issue

I thought downloading new version would resolve.

[late glen]

fixed... randomly lol

[kindred fox]

@floral tapir if you go into the properties of your overlay and hit “refresh cache” button does it show them?

[floral tapir]

no. it will show my alerts for sub, follow and tip when i replay them but still no latest follower, sub and tip lines

[kindred fox]

What resolution did you add your overlay at?

[floral tapir]

1080p

[grand tulip]

when i try to convert the file it makes it so that it isnt transparent anymore @kindred fox

[floral tapir]

@kindred fox have some screenshots if that would be helpful?

[grand tulip]

when I ask other people they are saying that they have been using MOV files, maybe streamelements doesnt support it anymore?

[floral tapir]

here is overlay set up... top box is working, lower 3 lines of text are not.

[drowsy scroll]

hi does anyone know hoe to get rid of the preview transition thing in obs.live?

[plain sonnet]

click studio mode, bottom right

[drowsy scroll]

omfg im so dumb cheers

[kindred fox]

@floral tapir make sure you add your overlay at 1920 x 1080 resolution

@grand tulip You'll need to convert it with the Alpha channel

[floral tapir]

omg im stupidddd. just had to change wxh... thank you @kindred fox

[grand tulip]

what is the alpha channel?

@kindred fox

[kindred fox]

@grand tulip the alpha channel is what does the transparency

[grand tulip]

is that on the same website?

[kindred fox]

https://www.techopedia.com/definition/1945/alpha-channel

you're going to have to either A) Find someone who can convert the video with transparency for you or B) convert the video yourself after doing a little research.

[edgy trail]

hey guys, is it possible that when someone stops following you, your follow count goes 1 down ?

[honest echo]

@edgy trail i think thats the default behavior for the follower count, but no for the follower goal.

[edgy trail]

ill check it out thnx!

both only counts up, not down sadly 😦

[tulip hamlet]

Total followers is sent to us by Twitch.

It should be accurate.

[edgy trail]

maybe a bit of a delay?

[waxen monolith]

i have a problem with alerts... i have just switched from Streamlabs to StreamElements but whenever someone follows me it will still play stream labs alert sounds despite me deleteing the alert box :/

the stream elements alert box will play and the sounds also but just the sound from the streamlabs will play at the same time lol i can't see it in any scenes but the sound still plays :/

[wet nova]

trying to go on the streamelements page and everything is white

[tulip hamlet]

@wet nova What browser?

[wet nova]

edge

[tulip hamlet]

Use Chrome.

@waxen monolith If your old alert sounds are still playing, either you didn't change something after importing, or you still have the old alertbox somewhere.

[lilac galleon]

My obslive wont capture my game

[prisma wraith]

hi there i kinda closed the song request thing and now the tab has dissapeared, how do i get it back?

[tulip hamlet]

StreamElements menu at the top.

[prisma wraith]

thanks ❤️

[ancient cypress]

is it normal for a gtx 1080 to get encoder overload using NVENC?

[tulip hamlet]

Any hardware can be overloaded if you push it too hard.

[chilly relic]

Hey all, trying to uninstall StreamElements OBS.Live and it hangs up during the uninstall./

[prisma wraith]

so with the media request is there a way to play it on all scenes without all the sounds overlapping or do i have to keep clicking to show on and off of stream for each page?

[tulip hamlet]

@chilly relic You need to still have OBS Studio installed to uninstall OBS.Live. OBS.Live as a plugin is highly dependent on OBS Studio being there.

[daring raft]

anyway i could get into video call with someone that could help me set up all my brand new overlays and alerts and stuff i have no idea how to do any of this its all animated?

[steel blade]

@daring raft New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[prisma wraith]

ok... so for some reasons the music when i click show on stream its echoing, how do i stop that?

[steel blade]

@prisma wraith Make sure to ☑️ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/6bWXxjR.png https://i.imgur.com/yY0wcFl.png

[prisma wraith]

brilliant thank you ❤️

[floral tapir]

can you tweet and go live with obslive like you could on streamlabs OBS?

[tulip hamlet]

Automatic tweeting is set on the site, not in OBS.Live: https://streamelements.com/dashboard/social-media

[kindred oxide]

Does emulating an alert whilst making an overlay not push to OBS if you have the overlay already setup on OBS?

[steel blade]

@kindred oxide You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[tulip hamlet]

...okay so that's our old overlay editor still there but the concept is the same, check the box.

[kindred oxide]

@tulip hamlet let me make it really easy, I just switched from SL and I have all of my Overlays on OBS already. I need my alert box to work but I do not have the time right now to make all of my overlays again especially when I already have everything setup and just need my alerts, how do I get my alerts to show on OBS?

[tulip hamlet]

You've just been told how to test it.

[kindred oxide]

its been tested 7 times

it doesnt work

[tulip hamlet]

Did you check the checkbox?

[kindred oxide]

yessir

It populates in the SE page but not on OBS

and yes

I do have the browser source hooked up

just doesnt populate

strangely enough I can hear the alert though

[steel blade]

@kindred oxide To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[tulip hamlet]

And did you add it at the correct resolution? ⤴️

[kindred oxide]

2 seconds

Youre a saint, its been a long day lol

thank you so much

[opaque latch]

anyone good at setting up this? i hjae my layout

i will pay someone to do it for me

i already have layouts.

[tender python]

As people would (gladly) take your money; learn it yourself.

@opaque latch

And don't randomly go and dm people.

[tulip hamlet]

@rich rover Desktop or laptop?

[rich rover]

it just updated and I am have issues, desktop

[steel blade]

@rich rover For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[tulip hamlet]

OBS.Live is a plugin for OBS Studio, and it doesn't affect how window capture works.

You'd be better served asking there.

[stable panther]

Bot question: I'd like to change the SE bot name to match the bot name in our community discord, since it's recognized. Is the way to do this still through GroundControl? And since I'm an OBS.live user, do I need to have GC running while streaming for it to function properly?

[tulip hamlet]

Ground Control not required. OBS.Live can do it. Check pinned messages.

[stable panther]

Love you guys, thanks @tulip hamlet!

In the video, it shows a hamburger menu in the top left next to Activity Feed. I'm not seeing that.

[tulip hamlet]

Custom bot name is Twitch only.

[stable panther]

https://tenor.com/view/justin-timberlake-stare-gif-4160811

[fickle palm]

So I've reinstalled NDI, reinstalled OBS, reinstalled OBS Live on my streaming pc. I reinstalled NDI on my gaming pc and the video now works. Now..the audio isn't being broadcast on the stream pc even though the levels are showing in OBS as they are recieving them and there are no issues on the gaming pc.

Could someone point me to a fix please?

[spiral spire]

So I tried to update OBS and I'm gonna assume it corrupted bc something went wrong obviously but I then uninstalled it and now I can't even install anything anymore. It's stuck on here.

[late furnace]

@fickle palm take a look at this and see if this might help ya it explains a few things and see if you have missed a setting https://www.obs.live/articles/2019/5/1/how-to-stream-with-two-pcs-using-obs-studio-and-the-ndi-plugin ???

[rugged quail]

can someone help me

[steel blade]

@rugged quail If you would like help from the StreamElements support volunteers/staff please post your question in one of the helpdesk channels and someone will assist you as soon as they are available
#helpdesk-twitch | #helpdesk-youtube | #helpdesk-facebook | #helpdesk-mobile | #helpdesk-selive | #651453660810838026 | #helpdesk-merch
Thank you for being patient.

[rugged quail]

The social tabs at the top do not let me put my socials in there it just says stream elements even though I have all my social linked

[late furnace]

clicc on the layer to your left "youtube user" then when you higlight that layer then hit settings and the name should pop up for you to edit 🙂

[rugged quail]

yes look and then it stays as that stream elements

[crisp wolf]

How do I have my overlays show in OBS.Live?

[rugged quail]

u have to copy the link and add a browser source

[late furnace]

@rugged quail as i see you did edit your twitch do the same for the rest and save it?

you have 6 of them to edit should be the same as you did Jstrong

make sure they are not locced

[rugged quail]

i did that to all and saved and still nothing

what does locced mean

[steel blade]

@crisp wolf To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[late furnace]

what browser are you using Jstrong?

[rugged quail]

google chrome

[late furnace]

try it in incognito mode and see what happens?

[rugged quail]

same thing

[fickle palm]

thanks. I'll take a look at that link. Just makes no sense that it worked perfectly for months then I add this OBS.Live thing and it all goes to crap instantly.

[late furnace]

yeah i know the feels of that, hope it helps

[rugged quail]

I might just insert seperate text boxes and copy the text settings so it looks the same

[late furnace]

should be able to edit the text on the left side panel upon highlighting the layer

i can take a look at it if you want to send an editor link via dm 🙂

[spiral spire]

So I tried to update OBS and I'm gonna assume it corrupted bc something went wrong obviously but I then uninstalled it and now I can't even install anything anymore. It's stuck on here.

[late furnace]

try uninstalling obs.live first then uninstall obs after then go to the site https://streamelements.com/dashboard/obslive and download the exe installer and try again and see what happens?

[spiral spire]

i installed them both and i tried :/

[late furnace]

unistall them all and restart your PC till kill off any process that is running and try our exe installer via site

think it got hung up maybe you tried to uninstall obs then obs.live maybe??

[spiral spire]

I mighta done that yeah...

I'm not gonna lose my overlays n shit right?

[late furnace]

no 🙂

[spiral spire]

thank god

alright gonna restart PC and see if it works now.

[late furnace]

only if you DELETE EVERYTHING

[spiral spire]

it worked 🙂 thank you

[late furnace]

Glad it is fixed 🙂

[spiral spire]

[scenic saddle]

How do I import a overlay from the website to obs?

[steel blade]

@scenic saddle To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[tender python]

@fickle palm turn it on and off again

that's not a joke

i have the same issue

[stone hill]

hello, complete fresh meat here wondering if i can get some help with obs and ndi

[fickle palm]

I have. And restarted both pc’s.

I’m uninstalling obs.live tomorrow. It was a nice idea.

[tender python]

this has nothing to do with OBS.live

but everything with NDI

youre blaming a plugin, for the base not working..

that's like saying windows is shit

because you can't download chrome

[shy mountain]

Well, windows can be shit for trying to download something

[tender python]

Fair.

But do you uninstall windows because of that?

😂

[shy mountain]

Yes - it takes me 20 minutes to reinstall and be back to my old setup of programs

[stone hill]

i cant figure out how to get obs from one pc to the other using ndi no matter how much i read.

[tender python]

@shy mountain stop debunking my comparison

[steel blade]

@stone hill For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[shy mountain]

as Jaynius said, NDI has nothing to do with us and our plugin

Its best to ask in the OBS discord

[stone hill]

ok i was sent here from a link about it my bad

[late furnace]

@stone hill take a look at this as well cause they may give it to you there as well https://www.obs.live/articles/2019/5/1/how-to-stream-with-two-pcs-using-obs-studio-and-the-ndi-plugin

[shy mountain]

I don't have a 2PC setup to try and figure out the issue unfortunately

[late furnace]

nvm that prolly the link you saw lmao

[tender python]

For me, it's turning NDI on and off

OBS shows it gets audio, but it doesnt

it's wierd

[late furnace]

i never ran into a problem so

[stone hill]

i have the pug in in obs i just dont know how to set up the ip with ndi

[late furnace]

i gave a link on how to set it all up 🙂

[stone hill]

gotcha

[late furnace]

on both pc an stream pc if youre doing that

its full in details and a step by step guide

with pics 🙂

[tender python]

!ndi

[steel blade]

Download the NDI installer here: https://github.com/Palakis/obs-ndi/releases/tag/4.8.0. If you're not seeing "obs-ndi" folder in C:\Program Files\obs-studio\data\obs-plugins, download the archive and extract and paste both folders (data and obs-plugins) into C:\Program Files\obs-studio.

[tender python]

Done

joking aside

it's not much work

just... wired.

dont bother wifi

because ~300Mb/s bandwidth

[late furnace]

please dont use wifi

[stone hill]

ok

[tender python]

Hell even audio already does 5MB/s

[night wind]

When making a command without the exclamation mark, is there a way so its only the first word of the sentence and not anywhere in the sentence?

[timber thunder]

My recent follower widget isnt scrolling on stream

[late furnace]

@night wind take a look at this as it was just asked earlier 🙂 https://discordapp.com/channels/141203863863558144/199460642975907840/704930461771759686

[night wind]

@late furnace thank you, he mentions going to keyword phrases under the command but i only see aliases which doesn't seem to trigger it, and command keywords which trigger it no matter where its at in the sentence

guessing theres not a way atm

[wheat kernel]

Hello, this is maybe a super begginer question. How i put my Overlays in Obs? I can't find the way to do it

[steel blade]

@wheat kernel To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[cold rose]

when i connect a overlay to obs.live, its all zoomed in to the top right corner, idk if this is a stream elements issue or a obs issure.

[steel blade]

@cold rose The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[wheat kernel]

How can i capture my desktop audio in OBS?

[wheat kernel]

Thank you so much

[graceful raft]

Hello, overnight, obs has stopped detecting the sound of the desktop and I have not touched anything, because it could be?

[steel blade]

@graceful raft For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[graceful raft]

ty

[raw estuary]

Hi, i'm trying many tutorial to get a custom chat bot but it didn't works ... I never get the "secret" panel on ground control 😦

[steel blade]

@raw estuary Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[raw estuary]

where i can say i want to stay with Ground Control ?

[steel blade]

@raw estuary Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[raw estuary]

and when i'm connected ?

( i love that Support AI 😄 )

[late furnace]

an when you are connected it is easier(way easier) for a staff to see who you are and can activate certain things for ya 🙂

[raw estuary]

ok 🙂

[late furnace]

so no worry you are safe

[raw estuary]

😄

Please staff can you activate me ground control bot name ? 💋

[late furnace]

the custom bot should appear in the ground control if you have it

just give a restart to see if it came available 🙂

[raw estuary]

i restart many time and nothing come @late furnace

[late furnace]

no worry it will be there 🙂

i promise

[raw estuary]

Hehe 🙂

@late furnace i have to reset %appData% ground control folder ?

[late furnace]

no, no need to delete anything at all 🙂 all you have to do is restart ground control that is all and it should appear soon for you

[raw estuary]

ok thx 🙂

[late furnace]

Activated you may now restart Ground Control 🙂

[raw estuary]

thx !! @late furnace nice job 🙂

[late furnace]

Welcome! Enjoy

[arctic ermine]

i cannot get the media player to work correctly on my obs.live
i have the window there and it shows the log in screen of streamelements and when i push button to show on stream it says i dont have a widget for it to find/use

[odd kraken]

Do you have a screenshot of your OBS please and have you added the media request widget to your active overlay?

[arctic ermine]

i couldnt find it on the streamelements overlay i may have deleted it months ago. that may be the issue so how do i get it back?

[odd kraken]

add it via the overlay editor back to your overlay.

[manic zinc]

Hey guys ! I want to install OBS.live but when the installer come to the download step i've 24 Kb/s. Why ?? I've a very good connection however

[arctic ermine]

got it thank you

[dark grove]

How do you get your activity feed in StreamElements? Everytime I click activity feed to add it in the OBS it brings up my twitch activity feed and not mixer. I dont want mixers. ALSO, I have tried setting up a bot for chat and it says I am all good but when i try commands in chat nothing happens because again its going to my twitch even though i only have mixer connected. Very frustrating! Help!

[odd kraken]

@dark grove Please do not ask your questins in multiple channels. Thank you.

[dark grove]

Didnt know which topic it related to

[elder crypt]

Anyone else experiencing issues with the website? I can't seem to get to my dashboard, it just redirects me to the main website page no matter what I do..

[steel blade]

@elder crypt Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

[elder crypt]

there should be a button to logout. I tried to find it, but it's nowhere

but thanks, that worked

[dark grove]

I setup a follower goal widget and even though my mixer account is linked, it is not showing my current number of followers. Any help? thanks

[steel blade]

@dark grove To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[azure barn]

Random newbie question, not sure if this is the right place either. I see streamers change scenes from there gaming console (nintendo switch) to their PC browser. How is this possible with 1 video capture card using obslive ?

i get i add the display capture source.. but how to stop the infinite loop from showing on stream?

[odd kraken]

Minimize OBS, then it won't capture itslef.
They might be using a video device source for capturing the capture card and a window capture to capture their PC browser, like chrome.

[timber thunder]

My recent follower text isn't scrolling in my overlay

[azure barn]

minimize obs.... am i that dumb to not try that?

smh

[odd kraken]

@azure barn Do you have a screenshot of that infinite loop?

[tender python]

Random newbie question, not sure if this is the right place either. I see streamers change scenes from there gaming console (nintendo switch) to their PC browser. How is this possible with 1 video capture card using obslive ?
@azure barn set a hotkey for changing scenes 🙂

[rugged quail]

how i can import one overlay from streamelements to OBS?

[steel blade]

@rugged quail To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[languid fiber]

hey so im editing an overlay and i dont have any subs cheers or tippers, should it say no data or should it just have nothing there

[odd kraken]

Depends on your settings in the widgets.

[languid fiber]

ok ill check it out

[rapid radish]

Hello

My obs keep crashing everytime i open it, i have reinstalled the plugin like 10 times now

Someone who can help? 🙂

[steel blade]

@rapid radish To find the OBS Studio crash logs, follow these steps:

1. Press Win+R to open the Run dialog
2. Type in: %APPDATA%\obs-studio\crashes and press Enter
3. Upload the desired crash log, usually the latest, directly to this Discord channel by dragging and dropping the file into the chat window

[odd kraken]

1. Uninstall OBS.Live and OBS Studio completely, but leave this UNchecked https://i.imgur.com/LBaHgM1.png
2. Download and install OBS Studio from https://obsproject.com/
3. If it doesn't crash, install OBS.Live too.
   Does it crash again after installing OBS.Live?

[rapid radish]

ok

what to delete first?

[odd kraken]

OBS.Live.

[rapid radish]

ok

It just stays here https://gyazo.com/5bac4d218cf8e40a9c7dab856c268d42

[odd kraken]

Can you show the details please.

[rapid radish]

yea

https://gyazo.com/fc6dd45302872028ceaf64477950ba93

[odd kraken]

Asking internally on your issue.

[rapid radish]

What

[odd kraken]

I have asked staff internally if they know a solution.
You do not have uninstalled OBS Studio before OBS.Live correct?

[rapid radish]

Yya i havant

Both still here 🙂 https://gyazo.com/422b2b68976e050cb96646f89d4c6781

Fjern is the danish form of "Remove"

Danish word for *

[granite vessel]

i cant move any of my scene and i need help moving my webcam

[odd kraken]

have you locked the source in your OBS?

[rapid radish]

@odd kraken Have u got any response? 🙂

[odd kraken]

@rapid radish No.

[rapid radish]

ok.

[granite vessel]

no

@odd kraken

[steel blade]

@granite vessel For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[granite vessel]

they dont help

[plain sonnet]

check that the sources are not locked, that the sources are not in a group and the preview is not locked @granite vessel

[tardy rain]

anyone know the fix in OBS.Live when it shows the login page instead of the overlay itself?

[odd kraken]

@tardy rain Check our overlay url.

[tardy rain]

It's like this: It brings the correct overlay up if I want to edit inside OBS.Live. Otherwise, it looks like I'm logged out.

[steel blade]

@tardy rain Streamelements on top of OBS -> Logout -> login

[tardy rain]

no luck with that solution

[odd kraken]

Do you have a screenshot of your OBS.Live please.

[odd kraken]

Delete the overlay urls in that scene and add them again please.

[rapid radish]

@odd kraken Sry for asking, but have u godt a response now? :).

[tardy rain]

@odd kraken looks like that worked, thank you!

[odd kraken]

@rapid radish No, haven't got a response.

[short badge]

Hello. Is there a way to copy/paste these labels I grabbed from the themes gallery into one of my existing overlays?

[odd kraken]

You can create a group in the layers tab and copy that group via the layers tab header, where the two sheets are.

[short badge]

@odd kraken you rock! thanks!

[rugged quail]

How to reset your obs

@heavy thistle

[rapid radish]

My obs works fine, but when i add Obs.live it crashes at the same moment, someone who can help? i have reinstalled both things like 15 times

Latest crash report

[rugged quail]

Where are the staff here , or helpers

@cinder saddle

[wary dew]

@rugged quail do not tag random members of this discord, doing that multiple times will result in a ban

also, Fishy is not a support staff member so can't even help you out

What is it that you want to reset in OBS?

the layout?

View > Docks > Reset UI

[wise canyon]

Hi community! I'm pretty new to streaming and I have a doubt regarding using NDI and a second computer to stream

I read this article : https://www.obs.live/articles/2019/5/1/how-to-stream-with-two-pcs-using-obs-studio-and-the-ndi-plugin
And one of the requirements is a 1GB speed in LAN, I just have 100mb. Is this a real problem if I'm just streaming from a cleanfeed source and adding 2 cameras (one mine other from discord)?

[twilit pewter]

How do i change my activity dock from Twitch to mixer in OBS?

[steel blade]

@twilit pewter Streamelements on top of OBS -> Logout -> login

[wise canyon]

I read this article : https://www.obs.live/articles/2019/5/1/how-to-stream-with-two-pcs-using-obs-studio-and-the-ndi-plugin
And one of the requirements is a 1GB speed in LAN, I just have 100mb. Is this a real problem if I'm just streaming from a cleanfeed source and adding 2 cameras (one mine other from discord)?
@wise canyon Also, I have just checked and my CPU (i7-6500 2.50GHz) does not have "Hyperthreading Quad-core", just "2 CPU cores with Hyper-Threading support", is this relevant if I'm not running any games?

[odd kraken]

@wise canyon Best to either try it out or contact the creator of NDI.

[wise canyon]

Thank you @odd kraken , probably the best way to know. I'm just a bit anxious and may be someone had experience. I will try after work and bring back the results 🙂

[rapid radish]

@odd kraken Are the staffs ever going to respond ? no hate btw

[fathom cobalt]

Please be patient, thanks

[rapid radish]

bruh

i have been waiting for like 4 hours

[rugged quail]

@wary dew to reset my layout because I clicked on something and my layout changed .. I did what u said but still my layout didn’t work

I just want my previous layout since I have the obs studio and I tagged fishy bc he was online and appeared on the staff list but sorry

[tall breach]

question does stream elements have a way to add widgets straight from obs to the scene like streamlabs does, or do you have to create it on the website and import browser source link?

[wary dew]

question does stream elements have a way to add widgets straight from obs to the scene like streamlabs does, or do you have to create it on the website and import browser source link?
@tall breach everything is done in the cloud (website) and works through browser sources

[rugged quail]

Hi. I am trying to connect a theme overlay. I copy paste the link but some of the things says no data. What do i do? And does the alertbox work?

[steel blade]

@rugged quail To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

@rugged quail You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[rugged quail]

I already did

[odd kraken]

@rugged quail You can test your alertbox like the bot showed above. The no data is due to you not having events on your StreamElements account. These will populate as you get more events.

[rugged quail]

Is there a test event button like streamlabs?

[odd kraken]

Yes, in the overlay editor in the grey bar at the bottom.

[tall breach]

@wary dew thank you!

[rugged quail]

The top tip does not work @odd kraken

[odd kraken]

Have you recieved a tip, after you signed up with StreamElements via the StreamElements tipping link?

[rugged quail]

No. I am testing it on the alerts test thing in the editor

@odd kraken

[odd kraken]

Then test evetns do not fill these data.

[rugged quail]

Idk what to do tbh

[odd kraken]

Get real events and the data will fill.

[rugged quail]

does anybody else has dropped frames and poor connection after latest update? :/

[steel blade]

@rugged quail Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[rugged quail]

Ok. So real events will work?

[odd kraken]

Yes.

[rugged quail]

Ok. Does streamelements have vipps?

[odd kraken]

vipps?

[rugged quail]

https://obsproject.com/logs/NWlE0bOafvoTmgZd

[odd kraken]

@rugged quail
https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2FNWlE0bOafvoTmgZd

[rugged quail]

Yea. A norwagian venmo. Vipps is the same but norwegian

[odd kraken]

For now you only have PayPal for Norwagain afaik.

[rugged quail]

Ok

What is the diffrence between mobile and not mobile overlays /themes @odd kraken?

[odd kraken]

The mobile overlay is for the mobile app and the other ones are "normal" overlays.

[rugged quail]

Ok so i wont use the mobiles on pc?

[odd kraken]

No, do not recommend that.

[rugged quail]

Ok. Thx

[storm needle]

Anyone use Visuals by Impulse? I'm trying to set up my stream and having a terrible time trying to edit these Overlays I paid for Never used Photoshop before

[odd kraken]

What have you bought from them? Only the Photoshop files?

[storm needle]

I bought one of the Stream Packages , Cyberpunk one to be exact

[wary dew]

what do you want to edit?

there should be a one-click-setup for StreamElements in the downloaded files

[odd kraken]

https://support.visualsbyimpulse.com/en/articles/3935762-streamelements-one-click-setups

[storm needle]

okay let me check , I wanted to edit (username) , social media handles etc

[wary dew]

click on the corresponding widget, then there should be adjustable options in the left side menu in the editor

[rugged quail]

How can i use transitions?

[wary dew]

it's in OBS

if you don't have that dock you can get it by going here: View > Docks > Scene Transitions

[rugged quail]

Found it . Thx

[storm needle]

interesting, so i followed the directions for one-click set up , interestingly enough I don't see anything it's like I'm making overlays from scratch?