general-chat

[void ermine]

I've seen it triggered in Streamer.bot though. I'll try and find out

[fast otter]

You can do a lot with regex and educated guesses.

[void ermine]

Well, I can do it in Streamer.bot and trigger an alert in OBS. But, I was just wondering if I could do a SE one, but couldn't find the trigger.

[void ermine]

Okay, seems you can determine it via IRC, 'msg-id=viewermilestone;msg-param-category=watch-streak;' , which is how SB must be doing it I guess
but there's a uservoice feature request for adding as an event.

[fast otter]

SE doesn't connect via IRC so it's unavailable for now.

[ruby canyon]

Bonjour à toutes et à tous 👋🏻
Passez un agréable Dimanche 🤗

[mint frigate]

it seems the URL has two /'s between .com and dashboard, as in streamelements.com//dashboard

remove the second / and you're in

[round lynx]

Anyone know why my goal widget is showing all time tips (which clearly exceeds the new goal) and there's no option to edit it to show weekly/monthly tips or even a start date (there is an end date option)... so basically i'm trying to do a birthday goal and it's showing how much tips i've received since i stared streaming almost 2 years ago, with nothing to change this 🙁

[fresh heart]

is someone else having problems with overlay just stopping to work? no changes where made after setup, was working fine and now it just doesn't show any alerts form it, its been some days i'm trying to troubleshoot, but it just dont work, even creating a new overlay with minimal changes

[solar ruin]

How did you make the work?

[spring zodiac]

Question: If I want to change my tip alert to only show tips that are $5 or more, how do I do so?

[crisp hearth]

Had to make a business paypal acct. Also cleared cache. Then streamelement dashboard, payment setting u get to change the currency

[solar ruin]

Will try that, thanks

[solar ruin]

Will it not work with a personal paypal account?

[crisp hearth]

It can but for some reason it didnt want for me also
Account Requirements: While a personal account can work, using a PayPal Business account is strongly recommended to protect personal details like real name and address from being shared with donors.

[solar ruin]

Arh, makes sense

[floral kite]

question, are we allowed to post links to our streams on here?

[pseudo hull]

no

[floral kite]

thank you

[swift haven]

Did anyone else update to the latest obs and found the plugin crashing? just had to go back to get obs to work again.

[fast otter]

known issue and is pinned in #community-helpdesk

[prisma bolt]

What is going on with?? obs keep crashing and I am on the latest OBS.. Im about to uninstall S.E Live+

[fast otter]

OBS 32.1.0 isn't supported.

read the second pinned post in #community-helpdesk

[prisma bolt]

Ok got it

[restive laurel]

Why are all my videos that i placed into StreamElements not showing up in my alerts but the sounds are there?

[naive sapphire]

Yo

[static junco]

how do i stream on tiktok

can someone help me it doesnt let me stream on tiktok using obs

[cerulean path]

im having the same issue

[prisma bolt]

I was told to installed older version of OBS 32.0, and it is working good

[cerulean path]

how can i do that

@prisma bolt ya mind helping me out in dms?

[prisma bolt]

#community-helpdesk message

[cerulean path]

thanks. unfortunately it didnt save my vertical stream layout 😭 we make due with this though.

[pale hawk]

Hello, i was wondering if i was the only one having issues with the activity feed thing just being blank

[pale hawk]

If its just me i may have to make a ticket or something

[visual flume]

How long does support take to answer an email

[desert flower]

I had to submit an application for Tik Tok Live. It took them about 4 days to approve it. Then I was able to use se.live to stream to tic tok after signing in

[quick flax]

Hello People, How Are you?

Sorry if my English is a Little Bad, i Speak Spanish

Do You Know How I use the OBS Virtual Camera With the Vertical Canva?

[wispy ember]

Where can I get live support for multi-streaming?

[errant zodiac]

hi someone can help me un call I'm trying to do alert box

[fallen forge]

I’m guessing they are working on an update to make se live compatible with the latest obs? I’m a tech idiot and I have no idea how to roll back the update

[prisma bolt]

Yes, They are working on it but you can go back to the old OBS to stream or to get into it. just use this link Uninstall 32.1 (without checking the delete settings option) and install 32.0.4 https://github.com/obsproject/obs-studio/releases/tag/32.0.4

[static junco]

t doesn’t let me apply

[stoic harness]

@pseudo hull could someone take a look at my ticket please? Logged it last week already (25th)

[covert reef]

how can I get stream key for my tiktok for obs?

[fast otter]

Tickets are answered in the order they are received, and without a ticket number it's much harder to locate.

[stoic harness]

644144 is the number 🙂 Thanks for your help 🫶

[visual maple]

how do i get chat to show up??

[dreamy peak]

hi

[static junco]

how do i apply for it everytime im on the page it says not approved or revoked

[ruby canyon]

Hello everyone 👋🏻
Have a lovely Tuesday 🤗

[delicate junco]

Good Morning ☕️

[next mirage]

log out and log in again in streamelements then try in a public livestream (not unlisted/private)

[verbal thunder]

Hey :) Does anybody else have the issue that StreamElements Plugin causes OBS to crash after latest OBS Update?

nvm. I found the pinned post

[jade verge]

Hola alguien que me pueda ayudar en un problema de crasheo del programa en obs??

[covert reef]

No mods here?

[fast otter]

Mods are just mods, they don't necessarily help with technical questions.

[covert reef]

Where do I get help with this?

[fast otter]

You would have to reach out to TikTok to get a stream key; we can't do it

[fast otter]

#community-helpdesk message read this post.

[jade verge]

Tengo el obs 32.1.0

[fast otter]

OBS 32.1.0 no es compatible; debes volver a la versión 32.0.4

[jade verge]

y si lo desistalo pierdo tdo mis cosas?

[fast otter]

Si no seleccionas la opción «Configuración del usuario» al desinstalar, se guardará todo.

[jade verge]

me sale asi, perdon por las molestias

[fast otter]

No pasa nada. No tenía ninguna captura de pantalla reciente que pudiera usar. En esa se ve la versión 31.1.2 de OBS, que está desactualizada. ¿Puedes actualizarla a la 32.0.4? No debería ser necesario desinstalarla para hacerlo.

[jade verge]

todavia no esta desistalada era para que vieras como salia, y sin desistalar no me deja poner la otra version al ser mas baja que la mia

[fast otter]

La versión 32.0.4 debería ser más reciente que la versión 31.1.2, que aparece en tu captura de pantalla. Debería instalarse sin problemas. Puedes descargar OBS-Studio-32.0.4-Windows-x64-Installer.exe aquí: https://github.com/obsproject/obs-studio/releases/tag/32.0.4

[jade verge]

acabo de isntalar esa version y me sigue saliendo ese

[fast otter]

Me he puesto en contacto con alguien para ver si puede ayudarte. Es posible que tengas que enviar un ticket de soporte si el problema persiste en OBS 32.0.4. !ticket OBS se cuelga

[jade verge]

Vale gracias es que me hace lo mismo en esa versión como la que tenía. Lo acabo de quitar desinstalar

[covert heart]

Ciao ragazzi, volevo creare un comando per leggere i messaggi TTS nella chat. Ci sono riuscito e funziona, ma vorrei che i moderatori potessero selezionare quali messaggi inviare, come si fa con la musica. È possibile?

[delicate vale]

I never meant to become a Crip. Just like I never meant to become a Blood. That is why I need to stream. I need to share my story of one proud strong black man keeping it gangster for his block.

Will any of you help me start streaming?

[past mantle]

hey i need help with my tiktok live access. i have over 1k followers. ive been streaming for the past year but i tried to start stream today through obs and it says i dont have access through stream elements. im able to stream through tiktok live studio and my phone but not obs. please help

[fast otter]

That's an access restriction/requirement on the TikTok side; you'll need to reach out to them.

[past mantle]

they said that i should already be good to go and to reach out to you guys

[fast otter]

SE doesn't do any access control, it's mostly just a passthrough. If it's a backend issue, you'll probably need a ticket for a developer to take a look.

[past shell]

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[sacred anvil]

hello how use se on tiktok ?

[rancid tinsel]

any updates on connection for tiktok? I just rolled back to OB 32.0.4 and still wont work and says i'm "un-authorized" do I need to roll it back further?
I also uninstalled and re-installed but nothing. Been waiting for a few weeks now for some sort of patch for the latest OBS but looks like nothing.

Probably will end up leaving SE live all together tbh

[indigo raven]

i have a multistream panel and i clicked it to be on, but it won't show up on the docks and i literally tried everything google says to do and tried anything on obs, nothing works to make the multistream panel reappear even though it's activated. and i cant change canvas without it

[ruby canyon]

Hello everyone 👋🏻
Have a great Wednesday 🤗

[fluid kayak]

Hey, I don't know where to go but I opened a ticket by contacting SE because one of my partner didn't count even if I did the 2 hours stream on the game... And have absolutelyu no answer.

[trail bramble]

I don't understand why when I log in, the login only works on the site and not in the StreamElements app.

[fast otter]

read the second pinned post in #community-helpdesk

[grizzled crow]

Hello, my problem is that I created a chat widget and added it into OBS, etc., but it’s not showing up in the stream. And yes, I already moved it to the very top in the sources. However, on the StreamElements page, the chat is displayed in the editor. It’s all very strange—can someone please help me?

[stoic harness]

@fast otter I'm sorry for reaching out once more - but the ticket was opened a week ago - reference 644144 - she's having a subathon currently - I understand there's a first come first serve - but yeah - a week is quite long

[chilly spear]

🔥

[burnt sandal]

Why when im live on youtube and people sub it never shows on screen

[fast otter]

It may be an SE issue, but it is more probably YouTube:

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

YouTube subscription privacy settings: https://support.google.com/youtube/answer/7280190

Additionally:

Due to changes by YouTube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from YouTube by their design.

Your stream must be live AND public for StreamElements to work with YouTube.

[fast otter]

I don't have access to tickets, I reached out and haven't heard any updates.

What was the ticket about?

[stoic harness]

Rebranding of my streamer - her nickname on Twitch was changed and it's not fully changed on SE yet - her profile page is still available on her old name and her tip page works but with wrong name in the top left corner

[fast otter]

That should be automatic and fixed by logging out of SE and back in, or disconnecting SE and reconnecting it. The tip page I think will have to be manual.

[stoic harness]

We did everything already, unlink bot, log out and back in, etc...

The tip page was updated - there is a part that's done normally when you update the information on the page - but it's not applying it

[fast otter]

Unfortunately that's not something I have access to. They'll probably just have to wait. 🙁

[stoic harness]

🙁 Well, I appreciate you responding to me - I wish you an amazing rest of your timezone!

[tidal oak]

is that one of the reason why you guys had outage earlier? I think that makes total sense why we have some issues.

[ruby canyon]

Hello everyone 👋🏻
Have a great Thursday 🤗

[languid cape]

Hello how are you all doing today

[flat crater]

Anybody else having trouble with se.live stream elements verticals scenes?? It keeps crashing

[proper sinew]

Noone seems to know the answer to my question

[ancient mason]

i think it was because of the new OBS update, and se.live vertical not being ported to that version

[azure quartz]

Hey, does anyone know how to create a link with sponso StreamElements?

?

[pseudo hull]

Not possible.

[azure quartz]

Is it possible to send you a private message?

[tranquil garnet]

is ground control gonna get tiktok chat anytime soon?

[storm sluice]

what is wrong with ground control. it won't login.

[fossil pike]

Anyone know of a progression goal widget that you can control manually?

[unkempt thistle]

Anyone know how to do command responses properly with their syntax? I'm having trouble getting sm working

[ruby canyon]

Hello everyone 👋🏻
Have a great Friday 🤗

[golden bay]

Bonjour il y a t il des gens qui parle français je rencontre un probleme ?

[nimble pelican]

essaie plus bas dans le channel francais,ee ne sais pas combien de personnes sont actives, mais tu y trouveras quelqu un

[fallen sluice]

How can i login

[ivory zenith]

Hi StreamElements team 👋

I have a feature request regarding YouTube streaming.

Currently, there is no built-in widget to display the live viewer count from YouTube streams. This is a very important feature for many streamers, especially those who rely on overlays for a better viewer experience.

Would it be possible to add a YouTube live viewer count widget (similar to Twitch viewer count)?

Even a basic implementation using the YouTube API would be extremely helpful.

Thank you for your great work and continuous support ❤️

[quaint moat]

Hello, i would like to know why my ticket was closed for "Not answering" when i did answer, i've been waiting 3 weeks for my ticket to be closed? and now i have to wait another 3 weeks?

[copper shale]

anyone know how to use OBS I need help with my audio

[stoic harness]

@fast otter it's become worse now - it seems the page that is now live - contains wrong paypal information and we cannot update it - it's been a week for that ticket - I understand busy times - but now it's impacting her financially. Is there any way to escalate the ticket I referred to yesterday - or is it better to log a new ticket for another issue?

[fast otter]

A new ticket will go to the back of the queue. There's nothing I can do about it.

[stoic harness]

Ok, we're going to disable the donation system then - because this is truly heavily impacting (I'd propose discussing with admins to have an escalation system - because when there's impact on finances you're opening yourselves up for certain actions - not a threat, just a tip 🙂 )

[fast otter]

Even if it's just a tip, it's been brought up, and for my own comfort the answers I provide will be exceptionally limited now.

[stoic harness]

I understand

[past shell]

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[azure quartz]

Impossible to get in touch with a moderator ??

[azure quartz]

@daring yew

[past shell]

@azure quartz ⤵️

Not all staff are able to assist with support issues and they do not assist outside of tickets. Please refrain from pinging them or sending them DMs unless asked to.

[gray junco]

Can someone help me?

[daring blaze]

@craggy light how do i connect to tiktok live aswell??

[fast otter]

Please don't @ random users.

[steel trail]

A while back I was able to have a "custom" canvas but it had all my outputs twitch, kick, and youtube but its not showing all 3 anymore why?

[sleek holly]

Does anybody know why I can go live on tik tok with their app, but I can t with the SE Live addon ? Until yesterday I was using OBS with the SE live to go live on kick and tik tok, but OBS got an update and now it says that I don't have permission to go live on tik tok, even though I can go live with their app with 0 problems. Any idea ?

[dull basin]

guys i have a question

does it take more cpu usage than normal?

[dull basin]

maybe reinstall it??

[fallow kernel]

Got same issue, on the SE.Live tiktok chat it says my access for Live is revoked when it's not, as I can go live thru the tiktok live studio with no issues

[timid bear]

Hi

I'm new here, i have a cuestión

Can I make Twitch and Kickstarter award loyalty points together? I mean, I multi-stream and I'd like my followers to be able to earn points on both platforms for the same giveaway.

[fast otter]

Those are separate approvals from tiktok.

[loud prawn]

https://tenor.com/view/are-you-ok-checking-checking-you-are-you-alive-muppets-gif-20487286

[sleek holly]

So I can t go live until TikTok aproves it ? That's crazy

[fast otter]

SE can't bypass TikTok's approval; so yes.

[sleek holly]

Hell naw. Is there anyway to import the settings from obs to tiktok studio until then?

[fast otter]

Not that I know of

You could try asking the OBS discord

[languid cape]

Hello how are you all doing today

[nocturne lark]

I seen this while reviewing trying to add a custom bot name. "The custom bot name feature is available only to creators who’ve successfully completed sponsorship campaigns through StreamElements." What campaigns do i need to complete? is this true since I don't see the option in my settings?

[golden dust]

@valid siren I Have one Question?

[hazy spade]

yoo

[glass cargo]

how to fix this

[fast otter]

second pinned post in #community-helpdesk

[peak berry]

i mistacly loged in on a new youtube account that cant live stream and now when i loged in to my mine it says i cant start live stream in 24h how can i fix this issue

[peak berry]

hey i get 2 diffrent multi down in right and im fr stuck and cant do shit i want to remove one but it doesnt allow me any help

[tame fiber]

i just start my stream on x and cant get access tiktok tream using OBS ,can streamelement help me with acces ?

[crimson hound]

Hey guys, anyone else doesnt get regular sponsors anymore just the grabtap app thing?

[loud prawn]

HAPPY EASTER ❤️

[golden mica]

Hello, how do I fix this? I can't move the YouTube live chat left or right, it stays stuck there, I can move the TikTok live chat. This happens often and to fix this I always have to reinstall SE Live. Is there another way to move it?

[supple ruin]

I've never had a sponsor from SE and not familiar with grabtap. As a matter of fact no one I know unless they have a super large audience has had sponsors and pretty sure those weren't from SE. I'd say from what I am hearing it's harder for content creators now days. Sorry. Don't give up though. Just keep at it like the rest of us. Good luck mate.🫡

[supple ruin]

HAPPY EASTER!❤️ 👍 😎

[supple ruin]

I'm not sure. I have mine in a window. Does it not give you the option to do that? I would try and see if you can do that. This is how mine looks. Good luck mate.👍 😎

[jovial glacier]

Hello, could someone explain why my rights are being revoked every week at the moment, how I can recover them, and how to prevent them from being revoked again?

[pseudo hull]

That's all TT. We simply return the status.

[jovial glacier]

Why did my status change overnight, especially since I can’t submit a new request anymore?

[pseudo hull]

Ask TT.

We really have no idea what they decided.

[jovial glacier]

ok

[silk berry]

Are there no other options yah

[placid temple]

ho u fix it?

[fast otter]

pinned post

[placid temple]

i see nothing about crash on pinned post

[fast otter]

Ah, we're in the wrong channel. Pinned post in #community-helpdesk

[placid temple]

obv I've already looked through the various posts, but there's nothing there—just a rollback, but that has nothing to do with my issue, which only appeared today after a crash related to the DX12 problem

also because the OBS rollback causes a se.live fix to loop

[fast otter]

There's no DX12 problem that I'm aware of, at least not for the past 5 years.

[placid temple]

It depends on the game; Warframe seems to be causing issues—it’s the only one that gives me this error, and not even all the time. I don’t know why, and it seems there aren’t any solutions. But today I have a different problem, heh, and it’s more serious.

[fast otter]

You'll need a ticket then as that's something the developers will have to look at

[past shell]

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[placid temple]

ty already do

[umbral prawn]

yo.

were can i make a ticket

[still gale]

Hey, im looking for a word game for my stream when im doing pause, idea where i can get that in streamelements? ❤️

[past shell]

@umbral prawn ⤵️

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[odd parcel]

StreamElements multstream keeps stopping working every time I set up a Canvas project. What can I do to fix it?

[lofty herald]

Does anyone know if I can disconnect on the main channel and continue streaming on the others?

[warm basalt]

Will the OG StreamElements chat overlay be getting multi-platform support anytime soon?

It's already implemented in Ground Control and as an SE dock so could we get it with the basic chat overlay?

[pseudo hull]

No eta if/when it will.

[queen rune]

havent been here in a while did they update there plug in so it doesnt crash obs?

[gloomy gust]

Hey yall, im trying to do a multi stream on YT and Twitch. YT works fine but nothing is on twitch, my account is linked already

[burnt steeple]

hey hey

will there ever be a build of se.live for linux or is that never gonna happen

[pseudo hull]

No idea unfortunately but I have doubts of it likely happening.

[mellow fossil]

Hallo

[tidal oak]

I'm gonna lay off the Tipping for now and head over to Blerp for that until se fixes it.

I've already send the ticket so all I can do is wait

[placid temple]

some here, if u fix pls tell me

[frozen scaffold]

I renamed my vertical canvas to "TikTok" then OBS froze, now every time I open OBS I get this, then whenever I click anywhere it goes to (Not Responding) I can't find any way in the files to rename the vertical canvas because everything is encrypted. Anything I can do?

[old terrace]

Good morning i have a problem, I cant do any changes on site, cause i have all the time this problem
"field logintype is invalid"
anyony can help

[placid temple]

some here, if u fix tell me pls (ticket already create)

[placid temple]

rollback to 32.0.4 for now

[wispy ember]

Does SE.live have a built-in way to display merged YT + Twitch chats?

[pseudo hull]

The mutlichat dock yes but nothing else.

[placid temple]

sure

[glass tundra]

Can I have a staff member reach out to me? I have done a campaign sponsorship weeks ago and I have waited weeks to get a response back for correcting the sign ups/goals - no response. I have reached out 4 times now. This is a red flag.

[fast otter]

Staff generally don't respond in discord, and anything related to sponsorships will have to go to the sponsorship team, not the discord staff.

[glass tundra]

What if I have sent out multiple messages to them with no response? They respond to any other support tickets I have. It seems a lil twisted tbh

[fast otter]

I have no insight into that, so I can't answer.

[mellow fossil]

Hello

[frozen scaffold]

The wild thing is I actually was able to rename it through the files. Because I just rolled back to 32.0.4 and it shows the new name I gave it.. lol but even though I renamed it OBS was still crashing.

[frozen scaffold]

So I rolled back to 32.0.4 and deleted my vertical canvas then updated and it's fine now.

[worldly lodge]

Contact them on the sponsorships section via the help desk, they'll reply to you there

[spark steeple]

Hey i have had a issue with ny sponsorship about 3 weeks ago and now another sponsorship is having a issue but i still havent gotten a reply to my first ticket... Are the SE Staff even active right now? I think i am going to have to file another ticket but my first one hasnt been resolved. What should i do?

I even got a email asking if my issue has been resolved and when i replied it hasn't... well despite the email saying it woul get me in touch with someone ASAP nothing has happened.

[fast otter]

Staff only address sponsorship issues through tickets. If it's been 3 weeks you can submit a new one, but reference the old one when you create it.

[slow whale]

hey qustion who knows how to re add manage broadcast on OBS?

[eager panther]

Morning!

[cerulean linden]

I just cannot get yalls new website to work for me

I dont know what stream elements did but i cant pull up anything without getting sent back to the get started page that does nothing. Its been weeks now ive tried it and nothing works

Cant even start a support ticket without getting sent back to the Page lmao!

[plush shale]

hy can i ask somethink, im using with streamelement , i want to live steaming at tiktok and youtube
but the problem is
tiktok potrait
youtube landscape
how im solve this problem?

[hazy spade]

I have a problem,I can't see the overlay of the chat in game

[past shell]

@hazy spade ⤵️

If you have one monitor and/or would like the chat overlay on the screen, please look at the link below.

Please note this is not a plugin for OBS and not maintained by SE.
https://github.com/baffler/Transparent-Twitch-Chat-Overlay

[hazy spade]

the problem isn't having an overlay,the problem is that even if I sign the overlay on obs in live I can see the chat

[empty temple]

Its my bday:)

[hazy spade]

happy birth day G hope you whould have a beatifull day

[glass tundra]

It says in that channel that you need to use submit ticket which is on their website and that’s where they haven’t responded multiple times…

[glass tundra]

Same boat. Reached out multiple times and they just ignore me. I doubt I’ll do another sponsor at this point. Weeks of no response with multiple attempts

[remote plume]

Hey everyone
how are you doing
hope you al have a great weekend

[remote plume]

Happy cake day man

More to celebrate in life

[warped bloom]

hello guys i need help

[viscid dagger]

Is there a way to group scenes together in the vertical window? I feel like im going crazy

[viscid dagger]

With what? I can try

[warped bloom]

each time i try to start a stream its saying i dont have the stream key

[azure lodge]

Good afternoon! Is there a way I can turn my Multi-Chat on OBS into a widget that will show up on my stream? I know I can do it for a specific site like twitch, but I would like to have both twitch and youtube chats on screen and im not sure how I can do that

[drifting mortar]

Someone can help me, I’m installed the plugin but when I trip to link my twitch account, the screen only turns black

[fast otter]

read the second pinned post in #community-helpdesk

[strong cove]

can someone tell me if i can stream at the same time on tiktok and twitch plz, i mean just with obs

[fast otter]

With just OBS and no plugins? No.

[strong cove]

with plugin i mean because for exmple with streamlab plugin i cant connect my tiktok to streamlab there is this error : not approved or revolved

[fast otter]

Unless you have requested access to stream with a stream key from tiktok, you will see the same error.

It is a separate approval from being able to stream with tiktok studio

[strong cove]

😭tiktoki is so fcked up

[strong cove]

i got it haahhahaa

[dusty trout]

Does anyone know how to revert the TikTok resolution to allow simultaneous live streaming?

I closed it and don't know how to reopen it.

[wild hare]

just got my streamelements access revoked from TIkTok for repeated guideline violations?

my streams are EXACTLY the same as my streams on Twitch and in no way shape or form violate any form of ToS- wondering if anyone else has had TikTok yoink access to streams suddenly as well. For context this happened during my latest stream where I was playing Minecraft

I'll move this to #community-helpdesk oops

[dapper ether]

yo
when i stream on SE.live the only chat that shows in the stream is the twitch chat, i can see all chats on multi-chat secton tho.

i wanna show it all in the chat overlay

[crude latch]

I just accidently closed out my Twitch chat from OBS. How do I get it back up and running?

[somber dome]

Can somebody look? Ask my question in tech. Ask ? #tech-talk . About se live?

[dull bramble]

whats the latest OBS supported by SE? 31?

[fast otter]

32.0.4

[spice prawn]

i have a question

i try to login to multistream it dosent work

[fast otter]

Is your password correct?

[spice prawn]

no the obs plugin

[fast otter]

What about it?

[spice prawn]

it dosent let me add a account

[fast otter]

Why not?

[spice prawn]

idk it takes me to the login page then i login and the web freezez

[fast otter]

Read the second pinned post in #community-helpdesk

[dull bramble]

Ty

[undone vapor]

hi

[random ledge]

Quick question...last times update SE crash...I reverse back previous version....so new update SE still can update or still crash?

[fast otter]

32.0.4 is the latest version that is supported.

[lapis iris]

Hindi

[cobalt pumice]

Hey can someone help me link tiktok to streamelements

[unborn hemlock]

Hi

[sullen forum]

hello, i have a problem, my youtube alerts are working in obs, but the kick ones not

[lavish star]

Hello, having an issue where my multistream will go live with sources connected to default canvas, but sources connected to my vertical canvas won't go live. I'm having trouble finding the source of the issue

[celest flume]

How do i take multistream of obs. it has broken my OBS

[vital night]

buenas alguien sabe por que streamelements se bloquea ??? a alguno le pasa ?

[lavish star]

For anybody else that might have this problem one day, the fix i did was in the canvas settings for the vertical canvas you set your video encoding to H264

[whole sierra]

Hello!
Has anyone had issues where they become Affiliate on Twitch and then get error code 400 failed to authenticate remote with Twitch? I am using multi stream s.e.

[fast otter]

Try logging out of SE and logged back in; both on the website and in OBS.

[hollow needle]

can i live on tiktok withstreamelements?

how to login tiktok in streamelements?

[whole sierra]

I use S.E multi for mine.

[whole sierra]

I had to reconnect my stream key lol Thank ya!!!

[real terrace]

Where is the support ?

[slim niche]

how tf do i uninstall ts from my obs

[plain prairie]

hi

[clear trellis]

Send in a ticket support so they’re aware of what’s wrong

My shit smoooth now tho kinda after reverting back to old obs shoutouts bro

[alpine folio]

I was having the same problem so I just switched to streamlabs desktop and now my vertical is sent out not just the horizontal

[crimson lagoon]

does anyone know how I can change the leaderboard in my tipping page from "weekly tippers" to all time?

[fast otter]

You uninstall the same way you uninstall any other program.

[real terrace]

They never answer or 4 weeks later

[fast otter]

#community-helpdesk has community based support. If you need help with a sponsorship, anything related to money, or need official support; a ticket is the only way.

[real terrace]

I already open 2 tickets i had a answer 2 days ago and they resolve 1 problem on 3 ans my sponsorship is finish

It was my first and last one with them

[willow rune]

is anyone here having issues with SE Live after current obs update?

[rancid tinsel]

how do we contact Tiktok about the SE Live / Tiktok mishap???

When I do contact, its just an AI bot that doesnt help at all. Did anyone successfully fix the issue regarding not being "authorized" anymore when we try to use SE Live?

[fast otter]

OBS 32.0.4 is the latest version that se.live supports. Read the pinned post in #community-helpdesk for instructions on downgrading.

[fast otter]

TikTok handles the authorization. You can try logging out and logging back in, but SE.Live only passes along the "unauthorized" message from TikTok; they don't handle the authorization.

[rancid tinsel]

right, seemed to be when the latest OBS launced when it happend. I can go live on tiktok desktop I believe or mobile. Just an OBS/SE Live thing it seems.

When I log out/log in do you mean tiktok? or SE Live (I did try rolling OBS back and uninstall re-install SE Live but to no avail)

[fast otter]

TikTok

[rancid tinsel]

I’ll give that a try

[random ledge]

I just update my obs version...freeze crash.....dahell

[fast otter]

OBS versions above 32.0.4 are not currently supported by SE.Live.

[kind lark]

Dont forget to manually back up your plugins or they'll be gone

[tacit raven]

Hello
Can someone please help me ?
I am currently trying since yesterday to multi stream with obs but it doesn’t work and I don’t know why. I connected everything but always when I want to start streaming there is an error message. It is sending a wrong stream on YouTube which is my banner as YouTube thumbnail. Which isn’t correct ether.
I would really appreciate some help of someone.
Have a nice day.

[vivid blaze]

@tacit raven could you post a screenshot of the error message?

[tacit raven]

The problem isn't solved

[wintry kelp]

Hi everyone

Can anyone help me set up my obs with TikTok I have been approved I just don’t understand how to set it up I’m new to obs

[glad glen]

Hello, did anyone have issue with SE live login? It's connecting for me for few minutes and then run out of time.
I tried to reinstall OBS and SE live, tried on few different versions and still the same problem :/

[west basalt]

hiu

[fierce cove]

hi chat

Does anyone know how I can add a Twitch stream to an overlay and StreamElements?

[white grail]

I have this problem also I can stream on twitch and YouTube off of obs just not TikTok, trying to find how to get my TikTok stream key is almost proving impossible

[wintry kelp]

@white grail I have TikTok ready to stream I just don’t know how to set it up lol

[white grail]

Same I can stream via TikTok live studio not a problem but it seems to choke the quality

[wintry kelp]

No like I’m trying to set up my TikTok stream on obs I have been a approved to stream on it with obs I just don’t know how to set up the vertical stream elements canvas

[junior geyser]

i cant connect my twitch to my stream elemt app inside of obs keeps giving me error

any help

[fast otter]

what error?

[white grail]

Don’t know if this is what you mean ? I downloaded a vertical plug in for obs

[cloud fable]

Bonjour tout le monde j'espère que vous allez bien passer une bonne journée et un bon mercredi bisous

[stiff wadi]

Any of the people on from here I've sent emails no response over since March 28th

[past shell]

@stiff wadi ⤵️

Not all staff are able to assist with support issues and they do not assist outside of tickets. Please refrain from pinging them or sending them DMs unless asked to.

[full sigil]

hello @everyone can some one tell me how to decrease stream delay

[fast otter]

Don't @ everyone.

[cobalt wasp]

when is the gift Fairy comiiing back 🙁

[fast otter]

The what?

[cobalt wasp]

Idk on stream elements it says wait for the gift fairy

[fast otter]

🤷 I've never seen that message before.

[cobalt wasp]

It’s for a campaign

[fast otter]

You'll have to submit a ticket for anything compaign related

[past shell]

Sponsorship questions can only be handled with the ticket system. Please type !ticket sponsor support in #community-helpdesk and follow the instructions from the bot.

Attempting to open multiple tickets will not quicken staff response as they are handled in the order they are received.

[candid sandal]

hi i need help with my SE obs, i'm using the latest version but my obs freeze and not responsive when i change scene or when i click scenes on my SE .

[candid sandal]

When I uninstalled SE, my obs work better but when I install it again it’s back to freezing and not responding I have to close obs and restart it but whenever I click change scene or vertical layout it immediately freeze

[tight anvil]

How long does it normally take to get some response/assistance on a help ticket?

[thin delta]

so my pc deleted everything and Im needing help with my obs if anyone can help

[wintry kelp]

How to go live on facebook though obs

[fast otter]

OBS 32.1.1 and 32.1.0 aren't supported. You'll need to downgrade to 32.0.4. Read the pinnsed post in #community-helpdesk

[fast otter]

Unless you have a rtmp url and a stream key it's not possible. StreamElements deprecated Facebook streaming two years ago.

[rancid tinsel]

latest OBS is absolute trash tbh

downgraded down to 31 and it works. I forgot who told me to log out of tiktok and log back in for SE Live to re-authorize and it works again. can do it on mobile and delete on OBS and re connect and your good. All my elgato stuff works again as well. Lastest OBS crashes like crazy

[fast otter]

That's an SE.Live issue, not an OBS one.

[rancid tinsel]

hmmm idk, I just feel like the latest has SO many problems for me. Fixed it all tonight and its smooth as butter again and everything works

[delicate vale]

When I was in the jungle I tried not to think of home because I didn't want to be distracted. So I focused on the fighting. But when I got home I realized something. First you fight in the jungle. But when you get home, the jungle fights in you. A fight that never ends. So I drink. I drink and I remember the fallen. Those men that died in Vietnam.

[late wind]

everytime i try to start a stream i get this error that tells me to update my drivers

[timid pecan]

Hey everyone, we're 4H2C and we're a game development studio currently working on Gravediggers, a coop game where undertaker cats are chased by a necromancer. We're also streaming some games and gamedev once in a while, hence our presence here. Happy to be with you and we'd be glad to discuss streaming shenaningans with you!

[zealous vigil]

Hi

[rustic hornet]

I know this is old but did you ever find a work around? at this point I'm going to be using discord on my phone to screen share just the app to my streaming discord and capture that in obs. some games are starting to have "anti emulator" checks now.

[zealous vigil]

Im new chat

[void dome]

tengo este problema alguien sabe como solucionarlo?

no carga nunca y se queda congelado, no puedo loggearme en el multistream de stream elements de obs

[mighty monolith]

Same here, i login and then black screen in https://selive.streamelements.com/auth/connect/twitch/callback?..... page, no way to multistream in last days

[gentle dome]

any issues with alerts actually? my alerts wont work... when i test them in the dashboard everything work, when im live, my alerts are not working

[flat quail]

anyone having issues opening obs at all?

the stream elements plugin for obs is crashing my obs upon opening im not sure how to fix, ive uninstalled and reinstalled and it wont work D:

[fast otter]

OBS 32.1.0 and 32.1.0 are not yet supported. There's a pinned post in #community-helpdesk explaining how to downgrade.

[fast otter]

Channel name? No links.

[fast otter]

Read the second pinned post in #community-helpdesk; there's some workarounds.

[flat quail]

thank you!!!!

[gentle dome]

Scavy91, im live right now and can show

[fast otter]

Read the second pinned post in #community-helpdesk ; there's some workarounds.

[fast otter]

Answered in #community-helpdesk

[flat quail]

one more question, i have a youtube account trying to go live when i press go start that i dont have checked or even connected in the multistream, is that something i need to disconnect from youtube?

[fast otter]

Check to see if you have one connected here https://streamelements.com/dashboard/account/channels

[flat quail]

yeah i have none connected anymore and it still shows up on my starting stream, i deleted cache and everything from both chrome and obs and its still showing up. disconnected from google accounts too

[kind jolt]

Yo

[pulsar pasture]

hello im having an issue with se.live can i get some help ?

[tawny cobalt]

hi, my stream elements overlay alerts are not going off in OBS and I cant emulate anything please help 😭 I even tried to create new overlay but it refuses to emulate 🥹

[halcyon maple]

Hi guys I have a question if anyone could help i would really appreciate it:
I recently connected my youtube account to streamelements and my statistics like my subsrcibers arent updating at all for some reason evn though I streamed and got views and subs it jus doesnt show

[finite delta]

It takes time for it to update, you should get in email when it updates

[finite delta]

Which OS are you using?

[finite delta]

What seems to be the problem?

[halcyon maple]

How long does it usually take? Because it's already been 3 days

[pulsar pasture]

I got it fixed ty goodsir

[finite delta]

You’re welcome

[weak ocean]

how do i use streamelements on discord like i want to show now playing this song and to do and all

[pseudo hull]

Not possible.

[weak ocean]

oh soo what can i use for that?

[pseudo hull]

No idea as I don't use any discord related things for streaming.

[weak ocean]

okay thanks!

[halcyon maple]

guys anyone?

[azure remnant]

How to delete canvas

[unborn python]

I'm having this same problem and did the same thing, didn't help! Lol

[olive rune]

has anyone else not revieved there money i was set to get some on monday i told my community id do a giveaway with the entire thing just to not reciveve anything on monday and still havent gotten anything what does this meean ??

[past shell]

@olive rune ⤵️

Sponsorship questions can only be handled with the ticket system. Please type !ticket sponsor support in #community-helpdesk and follow the instructions from the bot.

Attempting to open multiple tickets will not quicken staff response as they are handled in the order they are received.

[visual flume]

Ya same

But just mae a ticket and wait I’m guessing it’s for everyone, kinda sucks but I’m happy I don’t really need the money and this just a side hustle

[gentle lark]

I am new to OBS and streamelements and I am trying to create multiple scenes on my virtical canvas but it keeps freezing and crashing anytime pess add scene and it won't even let me rename my original virtical scene.... Help lol

[digital zinc]

is there something going on with stream elements at the moment i just got affiliated on twitch and all my alerts stopped working can someone help me fix this im using the phenix rising theme pack

i cant even emulate anything

[wise rune]

Hello everyone! I have Spectrum and have 1Gbps down and a measly 40Mbps up, it cannot be increased and there is no fiber in my area yet. I would like to stream to Twitch, Tiktok (vertical), Youtube, and perhaps Youtube vertical. I installed Aitum multistream and have everything setup individually and haven't tried multistreaming yet as I am trying to get everything setup perfect BEFORE going live. I understand that for someone with low upseed like me that Restream might be a good idea, but does Restream allow me to have Streamelements running for chat? I've gone on Google, Reddit, etc. and I am seeing yes and no, but nobody really provides any detail or clarity. Ideally I would like to only look at one chat, if possible, to make my life easier, but still engage with the audience. Any feedback and thank you in advance! (My PC build, if it matters, is AMD 9950x3D, MSI RTX 5070 Ti 16GB, 64GB DDR5.) Sorry in advance if I come across as ignorant, because I am very ignorant to streaming. haha.

[fast otter]

Answered in #community-helpdesk

[minor oak]

im having crash issues all day. i cant get it to do anytthing ever since i tried to do a secondary canvas for shorts. now i am getting a notice of a awatting from obs, and waiting for program to respond. i have dont a restart, i have done a uninstall and re install what do i do

[fast otter]

What version of OBS?

[minor oak]

32.1.1

[fast otter]

Not yet supported. read the pinned post in #community-helpdesk and downgrade to 32.0.4.

[minor oak]

ok

do we know when the new update for s.e. will happen?

[fast otter]

There haven't been any announcements yet.

[loud sluice]

Can someone please help me? I'm having trouble connecting my Twitch channel in the settings tab when I click "Add Channel," and nothing happens. Because of this, alerts and other things aren't working in my OBS.

[thorny kernel]

I need someone from support. The AI on site is useless and didnt help me contact you guys so i came here

[astral grove]

All the alerts, even in the tests inside the overlay there is no sound, all the widgets that have some kind of sound are not working, does anyone know what it could be??

[frigid shale]

yup same here

not gonna lie this is like 2 days im waiting for a response. this feels very out of place, not only are the tickets going unanswered so is the discord, people spamming the n word and scams left and right

the stupid ai chatbot doesnt do anything and neither does re-making the ticket. so im not exactly sure what to do from here

[pseudo hull]

Unfortunately they change the image file names so it's hit and miss trying to get them as they come along.

[frigid shale]

whatever the reason it feels pretty scummy lol if we were 2 days late on goals we wouldnt get paid so why are the standards not applied in reverse xD not hatin towards you, just sayin in general

[pseudo hull]

I don't work with SE so I don't know what's going on with their end.

[frigid shale]

yee i figured that haha no worries i wasnt saying it towards you, thats why i specified i was just saying it in general

[small island]

Hello

[lapis cove]

guys i cant see the multistream box anymore how do i get it back

[past shell]

@lapis cove ⤵️

Not all staff are able to assist with support issues and they do not assist outside of tickets. Please refrain from pinging them or sending them DMs unless asked to.

[loud sluice]

Can someone please help me? I'm having trouble connecting my Twitch channel in the settings tab when I click "Add Channel," and nothing happens. Because of this, alerts and other things aren't working in my OBS.

[drifting horizon]

hey can anyone help me with my tiktok chat Dock in Obs.. it wants me to sign in but i cant and i dont understand why its doing what its doing.. its opening tiltok like the app and playing videos.. not my chat window.. so can anyone help?

[fast otter]

Answered in #community-helpdesk

[subtle minnow]

Hello i have a big problem, i created a ticket who was closed instantly and please i need an answer can i have on human in staff who i can talk with ?? i have the ID ticket, everything i just need help please
I cant create a ticket on this discord, i already dm'ed on twitter still no answer after 2 days like i dont know

[olive rune]

Stream elements cooked

[fast otter]

• Did you create your initial ticket via discord, email, or ?
• What error do you receive when you try to create a ticket on discord?

[subtle minnow]

I did it on the website and its legit instant close after 3min as you can see on the 2nd screen

[fast otter]

That was closed by a human staff member. The only way to get in contact with staff is through tickets.

[subtle minnow]

Can you show me where i can do it please ??

[fast otter]

The website, discord, or email.

[subtle minnow]

Discord where can you # or @ me where ??

[past shell]

@subtle minnow ⤵️

Sponsorship questions can only be handled with the ticket system. Please type !ticket sponsor support in #community-helpdesk and follow the instructions from the bot.

Attempting to open multiple tickets will not quicken staff response as they are handled in the order they are received.

[brittle path]

Hi, I have a stream starting soon, but SE multistreaming says I'm logged out how do I fix this?

[olive rune]

Ayeee i got paiddd idk about anyone else

[finite delta]

There is an email that they could try contacting through

[finite delta]

Try logging back in through browser, so click on where it says login and have it go to Google or a chromium browser because other browsers can’t work with the pop-up.

[visual flume]

So none of us have gotten our sponsorship funds?

[finite delta]

if that is true, that sucks.

[atomic orchid]

someone can help me?

[finite delta]

What seems to be the problem?

[atomic orchid]

my english is bad but im gonna do my best

when i want do stream in tiktok the canvas switch to default canvas (horizontal), even if i select vertical i cant do in this format

[finite delta]

do you have a vertical canvas set up?

[atomic orchid]

that´s how i have it configured

in the multistream tiktok is in vertical format, but when i start streaming the format changes to default format

[finite delta]

There should be a setting that you can change to have it use the vertical screen.

[bleak patrol]

guy i cannot use the chat overlay why?

[jaunty vortex]

Is anyone able to help with my se? Ive set up alerts. they was working previously, ive now got an issue where theres no sound when in simulate and also they dont show in my stream. Id really appreciate any advice please

[finite delta]

Did you add the sound to the alert in your SE account?

[finite delta]

Can you give me more details about what exactly you’re experiencing?

[haughty junco]

hey anybody able to help me figure out the custom chatbot? raised tickets just get a bot response back.. I've completed a sponsoraship campaign too! i tried installing SE.Live to my OBS but cant even log in with it

[fast otter]

Answered in #community-helpdesk

[haughty junco]

ah looks like im waiting for a non bot response then

[hearty stream]

Hello there! Was suppost to recieve sponsorship payment April 15th but still haven't recieved it. Put a ticket in few days ago and heard nothing

[finite delta]

Feels like me and you are the only ones giving support

[short nexus]

my delay on youtube is like 15-20 sec but on twitch its only 3 how do i fix this i did all the settings and everything but dident change

[fast otter]

Answered again in #community-helpdesk

[jaunty vortex]

Yeah the alert is added. i can now see it on stream i just dont have sound

[subtle minnow]

Again i did a ticket and 3 minutes after the ticket is closed and I STILL DONT HAVE ANY ANSWER like wtf please can someone help me

Someone on the staff can you please handle that please please PLEASE i just wanna fix that and stream that's all

[left forum]

ayuda

[fast otter]

Nobody on discord can help, sponsorship issues must be handled via tickets.

[finite delta]

What seems to be the problem?

[subtle minnow]

Ok i understand but how can i understand at least the issues if i just dont have any answer or information because the ticket is litteraly INSTANT CLOSE

[fast otter]

We don't get insight into that.

There should have been an email or something when the ticket was closed. If there was a previous ticket for the same issue it was probably with that.

[subtle minnow]

I never did a ticket of my life so it's not that, the ONLY answer was that, of course i responded with the information and after that litteraly nothing

[topaz heron]

Hello StreamElements Support Team,

I’m currently experiencing an issue with my account on StreamElements that I haven’t been able to resolve on my own.

First, my follow alerts and chatbot follow messages are not working at all on Twitch. Other features (such as chatbot commands and moderation) are functioning normally, but whenever someone follows, there is no alert and no chatbot response.

While trying to troubleshoot this, I attempted to disconnect and reconnect my Twitch account. However, I am unable to do so because I cannot find any option to unlink my Twitch account in the profile or connections settings. It seems like the option is missing entirely, which leaves me stuck and unable to reset the connection.

Because of this, I’m unable to properly reconnect my account or test whether the issue is related to permissions.

Could you please assist me with the following:

How to properly unlink or disconnect my Twitch account from StreamElements
Whether there might be an issue with follow event tracking on my account
Any steps I can take to restore follow alerts and chatbot follow notifications

This issue is affecting my stream experience, so I would really appreciate your help in resolving it.

Thank you in advance.

[next sonnet]

Hey yall
My acitivty feed is not working like almost 3 months now
i keep checking for updates and nothing, i even re install the plugin and nothing, can someone help me?

[past shell]

@golden dust ⤵️

Not all staff are able to assist with support issues and they do not assist outside of tickets. Please refrain from pinging them or sending them DMs unless asked to.

[golden dust]

Ok

[young anvil]

Hi

[grand cairn]

any one could help?

[pastel spire]

There used to be an se.staff member i talked to in DMs with regards to sponsoirs etc, one on one, where did they end up going?

[fast otter]

Which staff member?

[pastel spire]

I do not remember their name, which is why i ask, they have been removed from my discord DMs "recents" list, they helped me with 2-3 decently sized sponsors (1000+ dollars)

[fast otter]

Unfortunately without a name they will be more difficult to locate.

[fleet hollow]

hi I need talked with se.staff

[versed hawk]

this is because the new OBS update ?

[fleet hollow]

Hi, I have a question. Do you have any problems with duplicate audio tracks or know how to solve them?

[vivid blaze]

@versed hawk yes, install 32.0.x

[past shell]

@fleet hollow ⤵️

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[versed hawk]

TY

[pastel spire]

we talked last summber

I wouldnt ask here if i knew their username, thats the problem, this is someone i worked with in DMs for about a year with multiple sponsors. But 8 months ago there was a shortage of sponsors so we stopped talking but now am taking sponsors again

[fleet hollow]

I need help

[fast otter]

About the only thing you could do is reach out via a ticket and see if they can reconnect you. I have no way of looking it up.

[pastel spire]

alright ill try to open ticket again, thank you

[clear trellis]

stream elements gives me pain but there's some moments where it's all worth it and i am happy

ily streamelemenets

[pastel spire]

I had one issue for a while but i fixed it

[fleet hollow]

Him, what about mine?

[pastel spire]

What?

[fleet hollow]

It's just that the audio tracks were duplicated 😞

[pastel spire]

I cant help you im sorry

[fleet hollow]

Oki thanks

[finite delta]

What seems to be the problem?

[pastel spire]

I am curious would i be allowed to post the sponsorship to social media? Like bilibili, tiktok, YT, insta etc?

[fleet hollow]

The audio tracks are placed in places they shouldn't, example where I have the scene of eating stream my console was placed and it is heard at the start of the stream which I didn't dare before

[bleak patrol]

when i create a overlay about chat and put the website to my obs it doesnt work

[signal hornet]

can some one help me im losing my mind and crying over this shit because i ruined my whole obs layout and canvas. managed to fix it BUT cant GET this OVERLAY to work at ALLL=

[finite delta]

So what do you mean by you hear the start of the stream audio? Can you post a video demonstrating what’s happening?

[finite delta]

So what I would do is, delete that browser source, create a new browser source, then tested by opening your Kick studio or YouTube studio in typing into the live stream chat and see if it pops up on screen.

[bleak patrol]

uh what i tried that actually and doesnt changed at all

[finite delta]

Is it an SE chat or is it a third-party chat?

[bleak patrol]

yeah se chat i created that browser in se website in creating overlay tab

[finite delta]

What overlay seems to be causing you problems?

[finite delta]

Ah, sometimes that can be buggy, I would suggest trying social ninja out, I know quite a few guys who use that one. One final thing though, did you make sure to hook up the correct accounts to your SE account?

[bleak patrol]

yeah yeah it is but for somereason i cant use that chat widget or what it is

[visual flume]

guys

[finite delta]

Can you record a video and post it here? I would like to see what’s happening.

[dense juniper]

yo guys i have a problem how can i reconnect to the se.live plugin

[vivid blaze]

@dense juniper find "streamelements" in the menu bar, click "logout", then click "login"

[dense juniper]

i got it thank you

[jade tapir]

anyone know if its possible to make a sub goal for combined youtube and twitch subs that automatically updates in real time

[fast otter]

Answered in #community-helpdesk

[sullen vapor]

Guys I need your help I disconnected streamelements on obs and now it won't let me reconnect the account.

[fast otter]

What error do you get?

[sullen vapor]

that is the problem no error

i click login -open the broaswer and nothing happen

[fast otter]

Read the second pinned post in #community-helpdesk

[boreal hatch]

why does nothing play with song request for me ;-;

[languid cape]

Hello how is everyone doing today

[mortal patrol]

hi

[spare light]

Can someone explain me how to open again the multi chat and where I put the titles for the stream

[true herald]

anyone know why i got no manage braodcast button?

[still smelt]

Good afternoon

[minor axle]

did u setup ur channels that u stream on

[iron gust]

Hello everyone does anyone have any issues where when using se.live when toggling off the TikTok option it doesn’t immediately end the stream

[dreamy veldt]

I can't even get help to set up tiktok streaming

[iron gust]

On obs or just TikTok streaming in general (like on the app?)

[ocean dirge]

can someone help me with one thing with my streamelements ?

[candid sandal]

Hi. My streamelement multi chat not working please help

[tender echo]

hola alguien que sepa configurar streams?

[upper ingot]

yo do i need this folder if i have se lie

[fast otter]

Yes.

SE Live is a plugin for OBS.

[upper ingot]

o

[copper sentinel]

i need a good obs setting my live look like a oven

[mighty stirrup]

So, cooked?

[eager trellis]

my fucking goat thank you legit joined for this issue holyyy was so annoying

[lusty heron]

Buenas, alguien que me pueda ayudar. Mi OBS se actualizo a la version 32.1.2, a la hora de usar el pluggin de multistream de stream elements se me crashea obs.

[vivid blaze]

@lusty heron revert to 32.0.4 https://github.com/obsproject/obs-studio/releases/tag/32.0.4

[lusty heron]

Muchas Gracias

[flat pecan]

Buenas por aqui que tal vamos

[tacit pendant]

my ticket is open since 16 april

[quartz prairie]

Hey everyone quick question... Is it possible to do a chat overlay with twitch,tiktok, and X all in one? Been having trouble

[fast otter]

Not natively, and there is no support for twitter X.

[torpid shuttle]

hi, i need help my stream elements is crashed

[glad chasm]

i need help how can i stream on tiktok and twitch only with obs?

[fast otter]

Answered in #community-helpdesk

[fast otter]

With Just OBS and no plugins? You can't. You could try doing two installs or running two instances.

[glad chasm]

So what do i have to do to stream on both and using less ram as possible

[fast otter]

Two instances of OBS will be more ram than using a plugin to multi stream.

[arctic pagoda]

holla

quiero ayuda

quiero que me ayude alguien

[crystal junco]

i need help everytime i install this it crashes my stream drivers on obs but when i remove it there is no iissues

[nocturne laurel]

is anyone else having trouble with getting their tik tok stream key working? meld studios is connecting but my obs is refusing to

[tawny basin]

is anyone available to help me stream from twitch with obs

[little drift]

I'm trying to put overlay on my stream

[flat isle]

my streamelements dashboard is cooked, it hasn't updated my followers in 2 weeks, but all the other metrics will update, google reckons the auth token has an issue, i reconnected the token, still no luck. Messaged their ticket support over a week ago and no reply despite saying they will reply within a week 🥲

[pseudo hull]

Account with same name as discord?

[still smelt]

Hello

How do I add a nice donation button that I can put like monthly 500$ goal

[compact geyser]

the !so is not working, can someone help me?

[compact geyser]

@trail ridge

[fast otter]

Please don't @ random people.

[compact geyser]

not random
dmd me

[silent saffron]

hey guys when i just logged into streamelements i was prompted to enter my timezone for sponsorships and i accidentally selected the wrong one. How do i get back to that screen?

[silent saffron]

Thos are not valid variables

https://docs.streamelements.com/chatbot/variables?utm_source=streamelements&utm_medium=product&utm_campaign=chatbot#custom-commands

[worldly current]

|Yo bro i got a question

Or anyone here I have a question??? For some reason I keep getting streamed sniped from tiktok because I cant any delay from obs, I am streaming on youtube and tiktok at the same time, can anyone help?!?!?!?

[fast otter]

https://account.streamelements.com/ is the only place I know to change it.

[fast otter]

Change ${game ${1}} to ${game ${channel ${touser}}} and it should work; I would change the other $1 to $touser as well, that will strip off the @.

[worldly current]

There is no tiktok app selection

[fast otter]

That wasn't for you.

[worldly current]

Oh my fault

[fast otter]

I don't have a copy of se.live on this computer, but there should be a place to add a delay.

[worldly current]

TIKTOK Just bypasses this

[flat isle]

Yep!

[fast otter]

If it bypasses it, there's not much that can be done I don't think

[worldly current]

I cant even make a ticket because streamelements stupid tiktok system doesnt even havent a tiktok section so this shit is pointless

[silent saffron]

That’s exactly what I’m looking for, thanks! Ugh idk why that’s so hard to find

[flat isle]

Any advice? Literally tried everything and had no luck 😢

[pseudo hull]

I've poked something here that hopefully should have stuff working now.

Anything before this unfortunately will be missed.

[flat isle]

Easy, I'll have a look now and see if it's fixed 🙂

Any idea what caused it?

I'll see next time I stream if the follows update or not and keep you posted. Thank you in the meantime!

[worldly current]

#general-chat message

[pseudo hull]

the aanswer the other volunteer gave is my response as well unfortunately.

[silent saffron]

Idk who we’d have to talk to but the time zone selection doesn’t work on mobile and when I changed it on desktop it doesn’t reflect on mobile for some reason lol

[glacial meteor]

hey i have a freind who is tring to link his twitch account to obs through the stream elelments plugin for it but the website that pops up for it keeps timing out on him its been doing that for like a week is there something going on with the site?

[peak flume]

guys help i dont see the multistreaming panel??

[undone thicket]

https://tenor.com/view/wochenende-hoch-die-hände-angela-merkel-hurra-na-endlich-gif-11707503

[lavish nexus]

heya, is Ground Control on Windows working for anyone? I can't login since last week

[elder wraith]

hi, when i try to add text-to-speech on elements and go to choose a voice and play the voice preview, it never loads and even if i add the tts it doesnt work either thanks

[sour sedge]

welp, more of this seems to be going around lol

[noble kindle]

it wont let me go live on tiktok live ?

[glacial kestrel]

Heyo

[grim blaze]

If you could be anyone on cam, how would you be?

[tame flax]

Anyone else having an issue with multi stream?

[warped berry]

My stream elements is missing 2 of my subscibers is there anyway i can re sync or manually trigger a sub event?

[fast otter]

channel name? no links.

[warped berry]

Channel name is SLUM_S3. I have 6 subs stream elements says i only have 4. The reason it matters is i am setting up a subsciber credit overlay and its only showing 4 of the 6.

[fast otter]

I poked some backend connections. Any future events should show up but anything past will not be counted. It can help to logout and log back in to the website to make sure everything is refreshed

[past shell]

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Trovo/X).

[warped berry]

I did try to log out and log back in i was hoping i could trigger the follow event but if i have to wait till they resub i guess thats alright. I just wanted to make sure that was my only option. I do appreciate you taking the time to help me.

And yes the ones that are missing were subbed before i started using stream elements

[fast otter]

Unfortunately there's no way to trigger missed events.

[proven cliff]

how to change tip goal currency in streamelements

[icy summit]

Can anyone help me out I applied for tiktok live thru se live its been around 9 days and that shit still says under review will let you know in 3 business days. How long does it take for them to review and give me access?

[wise pagoda]

!kiss

[rustic jay]

can someone tell me how to get my chat on scene in obs

[slim cedar]

Anyone have issues with SE chat bot either not sending chat alerts after a follower alert ( during testing) or timers not activating or VERY delayed? The chat alerts work when I am live though. The timer is still delayed and I cant start it myself.
Can anyone help me with this? Also know, everything is active (chat alerts, bot and timer), bot is mod and not banned or muted. Thanks!

[slim cedar]

If I get your issue, either go to your twitch manager and pop out your chat, there is a link to it in the address bar, copy it into a browser scene in OBS or if you are using Stream Elements, you need to make a overlay and create a chat widget, then copy the link from there to a browser scene in OBS.

[tranquil cipher]

Is there a hotfix if streamelements doesn't do anything from now on? Neither "reload overlays" nor "previews" are possible via the overlay page. Until 5 minutes ago, everything was still working

[abstract hinge]

hey

[tranquil cipher]

do i get support here too. or just via email?

[modern igloo]

streamelements broken again? 👀

[tranquil cipher]

yes

[tranquil cipher]

on the channel im watching and moderating, there are only beeing played sub bombs 5+ no follows, no resubs or single subs

[frigid nacelle]

I had issues with Alerts today, I got it fixed by deleting the Cache folder in the obs browser plugins folder

[sturdy shale]

So I'm haveing trouble with my activity feed not showing my followers so it's stopping it from showing up in overlay I've disconnected it and reconnect unlinked everything and still only showing kick followers any help would be appreciated

[brittle path]

SE is not working for me, I keep getting errors on my streams how can I fix this?

[fast otter]

What errors? Which streaming site?

[fast otter]

Channel name? No links

[brittle path]

trying to multi cast to two twitch destinations. One, which is mine and linked. just shows "Video player won't load error 1000" on Twitch. The VOD, however, works fine. It's just the live stream

twitch dot tv slash roythigpen is the stream location

[fast otter]

that wasn't for you, and that's still a link not a name.

[brittle path]

That wasn't for me? The post you responded to my post wasn't for me? I'm confused.

[fast otter]

what bitrate are you streaming to twitch at?

[brittle path]

I don't know

how do I find out? Can someone for the love of god DM me or remove this stupid slow mode?

The video download was cancelled. Please try again. (Error #1000) this is the error I get on my livestream...only. VOD loads and works fine.

[fast otter]

That's generally caused by twitch blocking your stream because your bitrate is too high.

In OBS: File -> Settings -> Output -> Bitrate

In SE.Live: Canvas settings -> Advanced -> Bitrate

[brittle path]

ok saw it on the dash board, said 10Kbps

[fast otter]

Twitch has a soft cap of 6000, and a hard cap of video + all audio streams at 8000

So if you have your stream audio + vod audio at 320, you can't be above 7360 for video

[brittle path]

ok

so I reduced it to 7360 that worked!!1

[fast otter]

HOWEVER

OBS isn't completely consistent with bitrate output depending on your settings, so it still may happen. 7000 or 7250 is safer.

[brittle path]

fantastic

[flat isle]

Hey mate,

just following up, had a stream tonight, a bunch more follows but API is still not updating, streamelements doesn't recognise follows but it did show that we were raided. Unfortunately whatever you tried didn't fix the issue 😢

[brittle path]

Thank you for the help with my main stream output. Now, how do I get my multicast/guest stream to work. I have the Streamkey that gives me permission, and it's all in the OBS/SE settings, but the stream won't 'kick over'.

[fast otter]

I would submit a ticket so someone can take a look. If you didn't logout and log back in yesterday after he refreshed things you may give that a try first.

[past shell]

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[whole edge]

Anyone having issues that widgets connected to twitch redeems are not working? The chat command triggers it but not the redeem? I disconnected and reconnected it all but still no luck. Any insight?

[magic fjord]

Yo

Been almost like 5 yrs

[rancid palm]

Yo Joe, Happy Gaming and Have Fun Everyone.
I'm new here and would love to say hello to Everyone.
I'll see everyone again soon.

I just started doing mod work and will be looking around

[flat isle]

ive submitted 2 with no reply after weeks 🥹

[marsh parrot]

I also have submitted tickets along with 6 different emails and i've been ignored. I doubt they even read their email at this point

[ancient mason]

do people get a lot of fraud accounts in their DMs from this server of people imitiating popular streamers? happened twice for me now, and mutual servers show they come from here

[marsh parrot]

that happens to a lot of servers. just report them. theres no protections for joining this discord so they dont monitor who joins.

[ancient mason]

lmao i think it is funny, but yeah i just block m

they try to get you into some kind of popularity boosting program
I was messing around with them to get some info out of m

[marsh parrot]

it has happened to me a lot and i really dont get what they are trying to achieve. one told me to hurt myself if you know what i mean. all because i proved them wrong 🙄

[ancient mason]

thats insane, stay safe tho, lots of crazy people on the internet. i think they are just trying to scam people by imitating popular streamers and promising them fame

[marsh parrot]

i guess? it always come off so strange. i tend to give people a chance go explain themselves because maybe they are a nervous viewer. I'm always wrong XD

glad your smart and not falling for it. so many people do

[ancient mason]

nah i aint falling for that stuff hahaha

[finite rapids]

Hi guys Who is up for playing some fortnite later?

[fast otter]

Tickets/Emails are answered in the order they are received. If you have multiple that appear related it's possible that they investigate ALL of them before responding to ANY of them.

[marsh parrot]

The emails are never ignored. Ive been dealing with SE for years. A week ago they replied and now radio silent. Ive asked multiple times for updates. I even tried X. This is abormal.

[soft isle]

How long does it usually take to get an answer on a support ticket i made one on the 27th of last month and still haven't gotten a response.

The documentation shows that I should be able to add a custom bot name but that option is not available for me

[fast otter]

Tickets are answered in the order they are received. If there are a lot of tickets it may take longer.

[pine veldt]

can i make a ticket in this discord

[past shell]

@pine veldt ⤵️

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[somber dome]

Is they a why to add a test to my stream from in the add on for mutly streaming? And tags ? Or I need to at the tags every time I go live?

[ripe stag]

Hi everyone! Someone has a bug when using Studio Mode on Multi Streaming enabled? I've created an issue: https://github.com/StreamElements/obs-streamelements-core/issues/68

[graceful crow]

is anybody else having problems with streamelements not answer emails? i have emailed them 5+ for over 1 month, and not a single word have i heard from them.

[mental gale]

Is anyone here having the issue that they cant simulate or play alerts in Streamelements or OBS Studio, regardless of using incognito mode or different browsers? Im having the problem that i can no longer trigger any alerts through the alert box or anything else

[fast otter]

Nothing I have heard about.

and I don't know that the dev team ever looks at issues on github.

[past shell]

@mental gale ⤵️

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[dry coral]

Kadabra trade beck pls

[fast otter]

What?

[obsidian vector]

So in order for me to use stream elements with my OBS, I can’t update OBS. If I do update my OBS to the latest version, stream elements stopped working.

Every time I go to boot up OBS with the latest update with stream elements, it freezes and crashes.

but when I uninstall OBS and reinstall it with stream lelements, it’s always the previous version of OBS it last worked with.

[fast otter]

Correct. 32.0.4 is the latest version of OBS that works.

[boreal ravine]

anyone here from USA or UK?

[fast otter]

Probably a lot of people

[low drum]

It’s been over a week of opening multiple tickets and getting no answer still and now the website bot told me that actually they don’t support tipping url name changes even if your twitch name is different now that it’s connected to

[grand kindle]

im from cali

man twitch makes it so annoying to send in any requests, had to ask why my affiliate status hasnt been updated even though i met the requirements a week ago and it was a hastle

so im starting, starting now, to stream twice a day, does anyone have any thoughts on if that is a bad idea?

[nocturne tinsel]

i stream for like 7-11 hours a day LOL twice doesnt sound bad to me XD

[sacred island]

anyone elses payments not going through?

[past shell]

@sacred island ⤵️

Sponsorship questions can only be handled with the ticket system. Please type !ticket sponsor support in #community-helpdesk and follow the instructions from the bot.

Attempting to open multiple tickets will not quicken staff response as they are handled in the order they are received.

[slender perch]

So many people not getting paid on time, sad to see that SE has fallen so far.

[hollow vine]

Been waiting for almost 2 weeks now

Sent customer support open ticket just a bot so far.

[slender perch]

mine is about 1.5 weeks late so far

[crisp saffron]

I've been waiting for 2 weeks now, and the staff is drinking coffee and snacking on packages 🤣🤣🤣🤣🤣

[fast otter]

I drank all their coffee, they took a trip to Columbia to get more.

[tough turtle]

Guys

I logged out of stream elements to log into another account but i still see the old accounts broadcast settings how do i get rid of them someone please help me

[fast otter]

OBS settings, log out of that account there as well

You can also remove it here: https://streamelements.com/dashboard/account/channels

[unborn silo]

So if I'm streaming on streamlabs, and I get a donation through streamelements, will the alert work?

[fast otter]

😮‍💨 maybe

StreamElements does not restrict how you use an overlay. So if you add the overlay to StreamLabs it should work.

-# however... historically there have been "issues".

[unborn silo]

But if I have an overlay on streamlabs, would I be able to connect it to the tipping system?

[fast otter]

You would have to make the overlay through streamelements and then add it to streamlabs the same way you would add it to OBS; as a browser source.

[unborn silo]

Damm, well that's a problem for another day I think.

[unborn silo]

Actually I made it work, however it's acting weird, you can only see part of it.

[past shell]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

[tough turtle]

But like i use multi stream would i still go to obs settings? And log out of it there

[fast otter]

If it's the very top one listed in the multi stream window, yes. Otherwise it will be on the dashboard.

[tough turtle]

Ok

Could you perhaps send me a picture of where it is? im on my phone rn ill check it out tmr

[fast otter]

I'm not at a computer with SE.Live installed right now.

[glass tundra]

if ur not getting paid, msg me

[hollow vine]

Do you work for Streamelements?

[fast otter]

They do not

[glass tundra]

Nah. I am making sure that we get this out there to media because this is beyond disgusting behavior from the company. As creators, we should hold them accountable

[stone gazelle]

I have 1 sponsorship that was supposed to be paid on 4/29th, then I have another 1 supposed to pay out 5/22 and another 1 on 5/31! No response on social media and no response to 2 tickets that I have put in(not counting AI autobot)

[glass tundra]

Sent a message to you. We need to advocate for ourselves and get this solved.

[brisk oriole]

Morning Chat, Love is Blind will NOT be in full swing this wipe... will be doing a mini version called the LOVE Shack to test it out as so many people were not familiar with the show. Plus in my excitement I failed to realize it force wipe and no BP. Sorry

[edgy pawn]

Hi I have a sponsorship that I have everything's time recorded properly other than the "goal widget" time does not go up at all no matter what I try, is this a common bug? I sent in a ticket days ago with no response yet. plz halp ❤️

[fast otter]

The goals can take up to 48 hours to update after the stream.

If it has been longer, you will need a ticket.

[past shell]

Sponsorship questions can only be handled with the ticket system. Please type !ticket sponsor support in #community-helpdesk and follow the instructions from the bot.

Attempting to open multiple tickets will not quicken staff response as they are handled in the order they are received.

[edgy pawn]

I have sent in a ticket and it's been over 6 days 😭

[graceful crow]

ï have been trying to contact streamelements over 1 month now, that my link hasn´t registred everything. i have had 3 sponsorship before who has worked out without any problems, but now i feel like they are "scamming" me. what can i do?

[past shell]

@graceful crow ⤵️

Sponsorship questions can only be handled with the ticket system. Please type !ticket sponsor support in #community-helpdesk and follow the instructions from the bot.

Attempting to open multiple tickets will not quicken staff response as they are handled in the order they are received.

[woeful herald]

anyone had issues with the vertical canvas when trying to add sources you are met with an OBS crash everytime ?

[pulsar light]

how can I solve this

[tough turtle]

hey are you currently online?

i need help i was gonna ask if i can screenshare and u can guide me through step by step

[fluid tinsel]

Anyone having issues wit the vertical canvas ? When i go live to tiktok my obs just connect & disconnects every 2 seconds

[tough turtle]

anyone here an expert that can help me out with something?

[fast otter]

Don't spam the discord.

[tough turtle]

sorry but can u help me?

[fast otter]

No idea, you haven't said what you need help with.

[tough turtle]

so basicly when i hit start streaming it takes me to my broadcasts right?
i keep seeing an old accounts broadcast and i struggling to remove it
do u know how to remove it? because unless i fil it out i cant go live and i dont want to go live on there

[fast otter]

https://streamelements.com/dashboard/account/channels

[tough turtle]

i already logged out of the account

[fast otter]

If it's in the SE.Live multi stream plugin, you remove it from there.

[tough turtle]

could i screenshare to you perhaps?

[tough turtle]

because i am stumped

[fast otter]

You can share a screenshot; there's no voice channels for sharing a screen.

[tough turtle]

right here im trying to remove sweatcpvp

[tough turtle]

i dont really know how to do so

[fast otter]

What account did you log in to SE.Live with? Log in to the website with that account and remove YouTube. Or, You will need to log out of the plugin with YouTube and log in with Twitch.

[tough turtle]

I logged in With sweatinatic

[tough turtle]

wait oh my gosh i logged in with twitch and it worked! i owe you one

[dapper orchid]

Hello!

[sacred island]

Do I have to make hate tweets like the others to get my payout as well?
Support doesn't answer..

[edgy pawn]

still need help if anyone can..

not sure how to fix this

been waiting for a response for a week now

[steep tree]

how do i log out of one account in SElive
i connected the wrong youtube account

[crisp saffron]

Fuck this campaign, they won't pay you anyway, I've been waiting 12 days for them to pay out, they issued an invoice and the payment support is probably the first ones who come across the store....

[edgy pawn]

Bruh.. that sucks..

I sure hope not because I would have lost 60$ 😭

[radiant sapphire]

any solution for this problem? the button to create canvas doesnt appear

[keen geode]

What’s up

[sacred island]

so is streamelements just not paying people or what

[hollow vine]

It’s exactly what’s happening right now. I have 2 completed sponsorships that should have been paid out already. 2 weeks no customer support ticket reply and progress on resolution. I’ve since then posted a Tweet calling out the unprofessional stance they’re taking on ignoring us.

[compact root]

does anyone know how to delete multiple signins of youtube on my streamelements in obs? how do I get help? very confusing discord

[crude sky]

Hey 👋

I’m working on a new business idea and looking to connect with one like-minded person who’s interested in building something long-term.
I’m not selling anything and not asking for money , open conversation first to see if we even align.
If you’re on the same page and down to talk,
Let’s talk and see where it land🤝

[tough turtle]

hey anyone here experiencing issues not being able to stream? like there stream key is not working or cant connect to the servers

[timid skiff]

Hey guys, quick question.
I completed one of the sponsored campaigns that was supposed to unlock the custom bot name feature, and my profile already shows the campaign as successfully completed, but I still don’t have the option anywhere in my dashboard.

Has this happened to anyone else before? Did you have to wait, contact support, or do something specific to unlock it?

[past shell]

@timid skiff ⤵️

You can choose a custom name for the streamelements bot by logging into the option on this page. https://streamelements.com/dashboard/bot/settings

If the option to login is not visible while logged into your Twitch account please make a ticket so staff can fix it for you (!ticket custom bot name).

Certain restrictions may apply.

[stiff wadi]

How do I get a ticket open that will be answered these guys mad late here

With no responses to anyone about whats going on

[flat pecan]

Buenas que talñ vamos por aqui

[livid dust]

is stream elements down?

the website is all the way messed up and looks absolutely horrible and unresponsive

[pseudo hull]

Looks fine to me. What browser are you using?

[livid dust]

im using microsoft edge but let me try with chrome rq

that is very weird, for whatever reason if you go onto the website on microsoft edge its really messed up but its fine for everything else, thank you sudo

[pseudo hull]

Chromium edge or dead AF IE edge?

[pseudo hull]

For sanity sake could you take a screenshot of what you see in edge?

[livid dust]

sorry for the late reply but it looks like this and is unresponsive

[pseudo hull]

Was it only the front page or the dashboard as well?

[livid dust]

It wouldn’t even let me get to the dashboard, every time I tried to click it it didn’t work

[pseudo hull]

https://streamelements.com/dashboard doesn't load for you?

[dawn wolf]

Is there any way to actual get support or help

I was using the SE Live plug in on OBS to multi stream, and now the plug in is freezing my OBS. I know it's this plug in, because when I uninstall it, my OBS works perfectly fine. I'm a full-time creator and rely on SE Live multi streaming, is there any way to fix this??

[quaint tapir]

Hello Everyone ^_^

[lost snow]

would love if they added a way to select audio tracks for different platforms

[vivid blaze]

@lost snow done https://obsproject.com/forum/resources/multiple-rtmp-outputs-plugin.964/

[lost snow]

ty, mb should of actually looked a bit harder

[soft isle]

If you use a vpn that can sometimes block stylesheets on websites

[barren tinsel]

what's up bro

[nova sedge]

Anyone having issues with commands?

[fervent bobcat]

anyone know how to get ur chat to appear on the stream. like most live streamers

twitch and youtube. i stream on obs

how do u get streamer.bot?

ok and it does work for MACOS right

ok

i dont think it works

nvm it does its just harder to setup

Se. live doesnt work rn for me too

how did u find all those elements! ive been looking everywhere

like the handle ones, and all the overlays u have

dm me

[runic pecan]

hey peeps is the ppl that do the support tickets on a break or something cause i got a ticket open and the last reply i got was 5 days ago and i get that im not the only person with an open ticket but i would have thought i would have gotten a reply sooner since when i opened the ticket and got a reply and sent all things asked for was all on the same day and nothing since

[feral berry]

that first response was a their AI bot. And that one gets stuff wrong most of the time.

And there seem to be a lot of rumors going around that stream elements is not doing well at the moment.

Or in other terms. "captain the ship is sinking", however captain will not respond as he is waiting on his request/payment xD

[hollow vine]

Same boat as you.

@glass tundra made posts on X calling them out and finally got paid. Trying the same now. Since he got paid looks like he’s good now but I got stacks of sponsors that need payment.

[candid hawk]

I am owed 1 campaign and approaching payment for another and haven’t gotten payed yet

Anyone on the same bote?

[dusk adder]

Wishing all the nurturing souls of the world, that you pause ever so briefly and acknowledge, even if only to yourselves; that today this sentiment is for you.
All those that knowingly or unwittingly put everything ahead of themselves, gladly giving , too often what they can't afford. The ones finding the time to share anecdotes to convey life's lessons in an entertaining way. Knowing when it's best to just listen; holding steady the tongue. Despite the inner struggle to release it without sympathy.
The caretaker, educator, role model... The ones whom have looked back on their loves and were determined to do better. Clearing the pathways and pointing out the pitfalls.
Showering the littlest with love and trinkets while tough loving the so called adults while bearing a raised brow and a wry grin.
.. To the good hearted people. Where would we be without you...to you and all the mothers out there, in the ever expanding understanding of the definition of the word. 💝
HAPPY MOTHER'S DAY. 💓 🙋‍♀️

[shadow wigeon]

any discord staff members

[past shell]

@runic jay ⤵️

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[fast otter]

There are several that may be lurking. What do you need?

You'll have to talk to Discord about that; there's nothing StreamElements can do about another discord server.

[shadow wigeon]

Yeah, is there a way i can reach out to them besides reporting trough the panel?

[fast otter]

https://support.discord.com/hc/en-us/requests/new appears to be the only way.

Also, please edit the server id out of your message or I will need to remove the message.

[shadow wigeon]

thanks sorry

[empty niche]

1 month and there is no response, ggs, this change they made at support look like this is just getting worse

[pine tiger]

is it possible to setup the sub/donation alert so it disappears only after the tts is over?

[soft isle]

Getting close to same here

[past shell]

@gritty cove ⤵️

Sponsorship questions can only be handled with the ticket system. Please type !ticket sponsor support in #community-helpdesk and follow the instructions from the bot.

Attempting to open multiple tickets will not quicken staff response as they are handled in the order they are received.

[gritty cove]

Anyone has issues with the stream element games because I haven’t got the payout

[fast otter]

See the message right above yours that was a reply to the message you just deleted asking the same thing.

Nobody can help with a payout outside of a support ticket.

[sweet tartan]

I am using stream elements se.live multistreaming. And also using complete overlays on set on my twitch profile. But how do I get kick alerts without adding a separate alert box ? And also joining the info of last follower/sub for twitch and kick ?

[fast otter]

You would have to find/make a custom overlay. Natively it's not possible.

[sweet tartan]

Aah ok, so what makes it possible to do it if i create a custom overlay? How do i set the combined alerts/info there ?

[fast otter]

#dev-chat would be the place to ask.

[sweet tartan]

Thx u !

[copper knoll]

Apparently my last payment would be paid by 23/04/26, still not here and no response to support ticket raised 2 for 2 on not paying on time 👌

[simple plank]

need help, keeps saying i have an ad blocker when i try to connect my tik tok to se.live

[vocal imp]

same with me here

[simple plank]

was so ready to stream redsec ranked and now im never using this platform again after it screwed me on update drop like this

[fast otter]

What browser?

[main oracle]

same here all browser chrome,edge,brave

[hollow pivot]

Hello, does anyone else have the same problem?

[main oracle]

same here

[hollow pivot]

Is there a solution?

[peak root]

mines doing the same

[hollow pivot]

@last flax

[sacred marsh]

Is SE down today?

[glad aspen]

sama bang, udah ada solusi??

[fast otter]

TikTok connection should be fixed.

[fallow sonnet]

belum ada bang wkwkwkwk

[sweet tartan]

@fast otter i dont seem to get any help/response in the other chat. Any tips regarding multi plattform alerts question i had before ?

[fast otter]

No idea.

All support here is community based and free; people will respond if they know and when they have time.

[sweet tartan]

Ok, do you have an idea or can link me to where i can read up on how custom overlay can add miltiple platform alerts?

[fast otter]

The best I can do is #dev-chat ; I've never tried to make a custom overlay. Maybe #widget-share as well.

[sweet tartan]

Ok, will try that again, thx m8

[serene basalt]

Anyone got paid yet?

[heady fiber]

Hello. Guys does anyone know CSS coding with StreamElements?

[slender perch]

the people that own the company got paid while the ones who promote the sponsored games have to wait for the slow af support to respond to a ticket. failure from the top down 100%

[empty niche]

I got one payment about 2 weeks later

[hollow vine]

The awful thing is seeing Twitch is still pushing Sponsorship opportunities with this company that does not care about their community. We should be seeing a statement like when they posted they needed financial support.

[hollow vine]

Only @glass tundra has but they have become silent since they got paid.

[modest niche]

is streamelement not working?

[fast otter]

Working fine for me

[modest niche]

is not letting me do tiktok

[fast otter]

There was an issue with tiktok a few hours ago, but it should have been resolved.

[modest niche]

not for me but thanks bro

send me your link

[past shell]

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[sacred island]

Still waiting on $2500 2 weeks later

[modest niche]

yeah i cant stream on tiktok

[stiff wadi]

Is there staff around whats up with the money owed not going out

[balmy apex]

Hey there, I‘ve changed my account name 3 weeks ago but in the tipping settings there is still used the old name. Does anyone knows, how long does it take time?

[fast otter]

Answered in #community-helpdesk

[compact garnet]

When's the next update?

[spark tangle]

hi im trying to connect my kik to stream elements but it says connected but not streaming

[compact garnet]

are you using the recommend settings for kick>? you can override it in their selive settings

[visual vessel]

how do i add social name for discord and twitch on my overlay?

[compact garnet]

If you can't find the layer you could probably find it in settings > open editor

[visual vessel]

ok thanks

[reef tusk]

do you have any ideea how to change the currency from the goal ?

[visual vessel]

how do i add my youtube chat to overlays. I cant seem to add bot for moderation?

[spark tangle]

i realized i put kik instead of kick

how do i delete it?

and restart it cuz it just automatically connects but i cant log out

[warped peak]

since i downloaded the multistream plugin for obs i cant stream, it says something that i have problems with my drivers but they are ok

[brave herald]

Help me ticket

[past shell]

@brave herald ⤵️

To open a support ticket, in #community-helpdesk type !ticket followed by a short subject (under 60 characters). Example: !ticket My chatbot isn't working. Then follow the bot's steps.

[frail shadow]

Hello I’m new to this is this legit and does it work on ps5 and how does it work

[compact garnet]

disconnect in settings then delete

[spark tangle]

Oh okay

[humble fulcrum]

This room active?

[humble fulcrum]

Does anyone know this streamer

[mental radish]

@humble fulcrum username can help

[humble fulcrum]

I think it's kayewhyes

[ocean frigate]

yoo

[fervent helm]

Is streamelements shutting down?

[slender perch]

I'm seeing the rumors too

[wary frost]

thats what im hearing

[crisp saffron]

Where do this information come from?

[gusty perch]

Not seeing any sources

[wary frost]

im sorry i dont understand

[wary frost]

source was my sponsorship discord

[crisp saffron]

Sry i used my native Polish language xD

[wary frost]

"xD" yeah thats a pole lmao youre okay

[copper knoll]

Well lets hope that they pay out for all the people that are owed from the campaigns beforehand

[gaunt moss]

This, been waiting a week and a half for a payment.. no answer back on numerous support emails though

[wary frost]

they said they would

[brittle oasis]

Is there confirmation from the official staff that it is shutting down?

[wary frost]

this was staff

[hollow vine]

We need more sources. Not an edited screen shot.

[little bronze]

fr, a cropped screenshot with nothing else

[copper knoll]

was told the payment would be through by 23/04/26 but still not srrived and no response to tickets raised

[lunar talon]

German streamer Dracon (dracon dot tv on Bluesky, e.g.) made posts on his socials very recently today about SE closing at the end of the month and he's usually pretty well informed and doesn't put information alerts out there lightly. I'll have to assume that screenshot is genuine.

[feral berry]

I would not be surprised. Not paying out and not responding to any tickets is never a good sign

[lunar talon]

Automatically translated via Google Translate - post made by Dracon about 2 hours ago - I can't link it here but you'll find it on Bluesky:
"PSA: If any livestreamers (whether on YouTube, Twitch, or Kick) happen to be following me here—and you use #StreamElements: They are shutting down by the end of May. This is already confirmed. An official announcement is expected next week. So, make sure to export all your commands and data before it’s too late."

Again, I do not have confirmed knowledge myself, but the guy is not known to make misinformed statements just to get clicks or hype.

[feral berry]

Well if it is true or not, we will find out next week. And if they do shutdown, I would be interested in seeing the post mortem in how it got there. But that would probably take a couple of weeks for someone to compile together

[lunar talon]

In any case, good luck to those who are owed actual money by StreamElements. I am just using the platform's functions as a hobbyist without any sort of monetary interest.

I hope you'll get your payouts for the promotions you ran for the cooperation partners and the work you put in.

[rustic blaze]

@daring yew can you tell us if this is true or not

[feral berry]

Looking into their linkedin posts. Nothing in there yet, they seem exited to be at MAU Vegas xD

[worn juniper]

if they actually are they're being incredibly secretive about it which doesn't really make a whole lot of sense

like theres nothing on the website or anything

[proven tapir]

Is streamelements actually shutting down?

[wide crow]

RIP?

[rustic blaze]

@valid siren do you know anything about a potental shut down?

[gusty perch]

No official source, seems we have to wait til next week, supposedly

[wary frost]

ok fine then

all i got on it

[worn juniper]

okay why the heck would they make an announcement as a discord event

[wary frost]

no fucking clue

[gusty perch]

Keeps it boosted and very visible when you open that discord

[wary frost]

i wouldnt have seen it if i didnt check the discord. it doesnt ping you

[rustic blaze]

@wary frost can you send there username in here?

[worn juniper]

yeah but like, nothing in an announcments channel?

[wide crow]

it says created by in the picture

[wary frost]

@umbral holly hopefully you're not mad at me pinging you

[hollow vine]

Why is this a Discord of only 2 members?

[rustic blaze]

only reason i asked is because i didn't know if it was an actual employe

[worn juniper]

@wary frost can you get the UID?

[wary frost]

its individual channels per user for sponsorships. like i have my channel for sponsorships. i have emails with this guy, hes a real SE staff. or well was

[wary frost]

of his user? i @ed him

[hollow vine]

Thank you for clarifying.

[worn juniper]

yeah but its a different server are you sure its the same user

[royal coral]

This guy always used to send me offers in DMS not through some server

[wary frost]

yeah im very sure

[royal coral]

But he's very defintiely SE

[wary frost]

see its him. im fine with showing text logs. hopefully SE isnt mad at me for this

[ebon bronze]

if they shut down by end of may doesn't really matter if they're mad at you does it LOL

[proven tapir]

XD

[royal coral]

yeah that's him

[wary frost]

FAIR lol. i mean they could not give me my money tbf, they owe me a lot

[hollow vine]

They May be mad at the end. In the end it doesn’t even matter.

[hollow vine]

It’s their last day. So much for investigating further 😅

[wary frost]

yeah, i wish him well. he was gen the sweetest guy ever

[worn juniper]

can like any of the staff in here confirm or deny if se is shutting down?

it just seems odd that its on a different server

[feral berry]

you could open a ticket and ask if they are shutting down. Pretty sure they will answer it in time xD

[little bronze]

they wont/cant until an official statement has been made anyway

[proven tapir]

I'm guessing they were advised not to-yeah

[safe shoal]

bro

just charge us money please, I'm happy to pay 5-10 a month to keep it up and running idc

[quartz obsidian]

Staff lurking hardcore in chat.

[analog wharf]

Time to vibe code my own version ✌️

[hollow vine]

If there were more transparency rather leaving us in the dark, things could have worked out better.

[proven tapir]

they did do the public donation thing but when I checked the amounts were....woefully inadequate.

[worn juniper]

but thats donations

[feral berry]

that public donation thing is insane. They state on it that they have 300.000 $ monthly tool costs.

300K is A LOT just for servers and tools. I guess they put some staff cost in there too xD

[proven tapir]

yeah...300k and the amount is...612$ raised. Unless thats 612k?

[feral berry]

nope that 612$ xD

about 0.5%

[winter void]

The fact that no one is denying this is rather worrying.

[worn juniper]

agreed

[subtle steeple]

Never thought I'd see the day SE would be over....

[winter void]

Of course they cannot confirm before the announcement, but if it was a lie, they would deny before the rumors are too big.

[rare wolf]

Yikes. If the rumors are NOT true, I advise assessing it before people move over to a different service.

[worldly moth]

God I hope it’s not true…I REALLY do not want to use StreamLabs

[hasty sky]

What are the alternatives?

[quartz obsidian]

Streamlabs/Ko-fi (for donations)

[rare wolf]

Mix It up, StreamLabs, Aitum and twtch's in-house alert systems

[proven tapir]

streamerbot to some extent

[fallen forge]

What did I miss?? As fast as I scroll up my phone is throwing me to the bottom of the chat again!

[pallid lantern]

I cannot speak on behalf of SE as I am not a employee but as far as I am aware theirs no confirmation of shutdown of opeartions with SE

[winter void]

This is why we are awaiting for the confirmation. However for now, there is only silence from the SE

[hasty sky]

I search mostly for overlays and alerts. And since it is teamwork, some of the listed alternatives will not work.

[foggy nacelle]

hello, is streamelements shutting down?

[pallid lantern]

No confirmation as of yet

[foggy nacelle]

any alternatives to host my widgets? i do this for a living