community-helpdesk

[sweet wadi]

Good day i stream on TikTok but for some reason I can’t select streaming category

I want to do a gaming stream because when I use certain words I get strikes for saying I k… someone in the game can someone help me

[forest glade]

so i have my alerts set up in the elements designer and lately if someone gifts 5 subs, ill get the noti i have set up for t he 5 or more subs, but then right after that ill get the individual gifted sub noti 5 times in a row. any idea how to fix this?

[wise wren]

hey so my stream elements keeps crashing my obs studio everytime i boot it up ( KEEPS CRASHING FOR NO REASON everytime i RESTART IT) but then when i set it without the stream elements plugin it works perfectly fine and i have a stream scheduled for 5 pm

[limpid bluff]

Pinned post. Downgrade from 32.1.x to 32.0.4. You'll need to save/reinstall all your plugins.

[abstract hazel]

What would you use to replace Mediarequest of SE.Live with to play a Youtube playlist without ads and on Shuffle?

[steel robin]

Hello

Im a bit new to using obs and stuff

These two went white how do i change back?

[covert seal]

Anyone know anything about this?

[surreal arch]

help
i already setting vertical canvas and login to youtube from obs but why i cant stream verticaly? the vertical stream not appear on my youtube, but if i change it to default/horizontal its appear
and everytime i click start streaming it always appear box need to fill broadcast setting, where i do wrong?

[fervent bison]

What’s your obs version

If anything over 32.0.4

It won’t work I don’t think

[tacit dirge]

my twitch chat in obs always says "connecting to chat" but it never does. How can i fix it?

[fervent bison]

Try close the panel and open it again?

Just throwing ideas out there I’m not sure never has happened to me

[surreal arch]

its 32.0.4

[fresh urchin]

does anyone know why i cant see my tiktok activity on the activity feed and i cant see the shared chat for tiktok and twitch on streamelements obs?

[obsidian fog]

We don't have that kind of integration. Only streaming.

[fresh urchin]

i mean on this part of obs streamelements. my freinds has been able to get tiktok and twitch activity to show but i only have twitch

[obsidian fog]

I don't know what they're using but it's not ours as we don't have access to that kind of information with TT.

[fresh urchin]

okay thank you!

[forest glade]

has anyone else been having the "streamelements banned from tiktok" issue?

[tacit dirge]

tried it a million times didnt work

[fervent bison]

Yeah that’s the only thing I got I’m sorry

Maybe last solution

@tacit dirge

Close the panel

Close obs

Open with administrator

Open the panel again

[tacit dirge]

thanks i already fixed it

had to disconnect my ttv and reconnect it

@fervent bison

[fervent bison]

Oh that’s great

I’m glad @tacit dirge

[small flint]

Hi why is my youtube live stream not displaying superchats? twitch works fine.. been happening for past week, I didnt change anything

[jaunty gust]

does anyone here use Ground Control

Cuz i am having an Issue with Ground Control.
It wont let me log into twitch because of the app needing "Access to the browser Cookie Storage"

I found a few fores people explaining havin the same issue, and they just get it resolved with using a different browser and Enabling some 3rd Party cookies.
My cookies are enabled everywhere and I tried out 3 different browsers

[dreamy marten]

does anyone else have issues hearing their alerts on OBS if they use voicemeeter banana?

[gentle monolith]

You could try to delete the session data ( delete or rename the ground control folder inside appdata) after stopping the groundcontrol process.

[proper kite]

Hi all i am having an issue with getting my multistream reconnected i am stuck with teh log out and log back in message. i have done this multiple times on different browsers. any suggestions?

[midnight vortex]

Hi, uh, I have a problem. I activated the TikTok Canvas option and even transitions, and since then my OBS is frozen.

[teal current]

Look in the 📌 messages, you need to downgrade your obs

[teal current]

The plugin is not up to date for the newest obs update

[midnight vortex]

Thanks, I'll try.

[midnight vortex]

So which version should I get?

[teal current]

#community-helpdesk message

[midnight vortex]

THXXXXX

[hoary yacht]

someone can help me ? i have this message but i can live in "TikTok Live Studio"

[obsidian fog]

Apparently TTS and SE.Live approval are 2 different things.

You'll need to speak with TT about that as we only return approved/denied.

[hoary yacht]

TT ?

[obsidian fog]

Tiktok

[hoary yacht]

Why need to speak with TT ??

i don't understand

[obsidian fog]

They're the ones denying you.

[hoary yacht]

okay okay

ty bro

[small flint]

Hi why is my youtube live stream not displaying notifications/superchats? twitch works fine.. been happening for past week, I didnt change anything, didnt update OBS either

[worthy turtle]

Trying to make an overlay for youtube and the alert text works when it's under or to the side of the alert image but disappears completely when placed over the alert image. Help?

[trail drift]

decided to join to ask about payments, but seems like a lot of people have been having the issue... is there any update on that?

[trail drift]

drag your text source and drag it above your image source

[worthy turtle]

I managed to figure it out literally right after I sent the message. the default margins had the text off the screen somehow

[trail drift]

haha its all good, i sturggled with it aswell so dont worry

[fervent bison]

https://fxtwitter.com/StreamElements/status/2057474774385688639

[old vault]

Hello everyone!!

I have a quick question about SE.Pay. I would like to withdraw (part of) the amount I have accumulated over the past few years. The downside is that I have been getting an error for quite a while now. Is there a way I can get help with this? I had already filled out the form on the Streamelements support website, but I have to select a campaign for that which does not apply to SE.Pay.

[fervent bison]

You have to wait

The Twitter post I linked to is gonna answer your questions

[old vault]

Ah, that explains a lot!

Then there is nothing else to do but wait. Thank you!

[obsidian fog]

I'm actually checking about that as most people are asking about SE.SP payouts which should be/is separate from SE.Pay.

[vestal surge]

is the online editor for elements alerts etc gone or am i just blind

[obsidian fog]

If you mean legacy alerts those are here https://streamelements.com/dashboard/overlays
Elements are here. Just hit the 3 dots on end and edit: https://streamelements.com/dashboard/alerts-and-widgets?orderBy=updatedAt&sort=-1

[vestal surge]

Both those links just take me to the dashboard. My only options are data and reports. Sponsorship. And revenue. There's no option for any alerts. Elements. Etc. No editor. Notbjbg.

[obsidian fog]

Screenshot the left side of the site.

[obsidian fog]

2 things:

What browser and are you sure you're logged in with the correct account?

That should be determined by dropdown in top right.

[vestal surge]

Chrome and he's

Yes*

Ah that did fix it actually.

I was logged into twitter. Not twitch. Idk why that would have less options but whatever

[obsidian fog]

That's because it's only designed for streaming and nothing else.

[vestal surge]

I stream on all three aha

[obsidian fog]

I mean that's ALL we get with twitter. There's nothing else to have on the site to use.

Though tbf I'm suprised that's even there to begin with.

[vestal surge]

My point being I don't see why I can't edit the elements I use when logged into twitter

Like. It's all one streaming account why do the diff sites have diff options

[obsidian fog]

I think it's due to the fact there's no service related widgets to be used I don't think they thought of adding independent ones.

[vestal surge]

Fair fair. While I'm here. Where do I reset donation goal amounts

[thin dagger]

To reset goals:

• from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
• from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

[vestal surge]

tytytyty

[torn remnant]

anyone having issues with athene alerts ai and stream elements not triggering or anything when trying to use both in obs or whatever encoder cause i can only seem to get it to work with the browser open and test the alert any other way i keep having to update the source I've got everything connected and followed all instructions also my custom ai is not updating for me to use it she is stuck on 99%

[knotty quest]

Hey im having an issue revoking access to a mod. the big red revoke access button isnt working

[silent harbor]

hey beautiful people!.

having an issue where my OBS keep crashing for some reason when i have the SE.LIVE plugin . how do i fix that ?

i have the crash report that points to the SE plug in ... i dont want to uninstall it

[scenic linden]

how do i make share thingy appear on tips?

i added the widget to my overlay

[wraith cobalt]

Why is it . Every time I shut down obs. Then restart. Tiktok say I an ineligible to stream .

[remote plover]

21:35:50.196: Encoder ID 'obs_qsv11' is deprecated and may be removed in a future version.
21:36:21.644: [obs-streamelements-core]: StreamElementsBrowserDialog::DestroyBrowser('hideEvent'): https://selive.streamelements.com/settings/broadcast-settings?mode=streams%3Astart
21:37:29.929: Stream output type 'rtmp_output' failed to start!

I got that error message, does anyone know what it means?

[limpid bluff]

The encoder you have selected in OBS/StreamElements is no longer supported. I would screenshot your video encoder settings, change it to something else, restart OBS and then change it back.

[limpid bluff]

Pinned post

[limpid bluff]

You will probably need a ticket, but I would try logging out and back in to see if that fixes it first.

[cedar knoll]

Hello, I'm having an issue with duplicate messages caused by Streamelements on Twitch. When someone types “!command,” the message appears multiple times in the chat feed on the stream (this also happens with certain messages from viewers). Does anyone have any ideas on how to fix this?

[timid oar]

nah, removed encoder would show up as "encoder id ... not found", this one is only marked to be removed in the future

[limpid bluff]

Ah, I thought deprecated ones were removed from the dropdown and could only be used with manual config file edits.

[shell parrot]

Hi, I was wondering if anyone else has had issues with sponsor payments. I was supposed to receive mine on May 21, and I’ve been contacting support ever since, but I haven’t gotten any response. If anyone could offer some guidance or tell me what else to do, I’d really appreciate it.

[limpid bluff]

Tickets are the only way to get support with sponsorship issues.

[shell parrot]

I'm a little lost. How can I submit a ticket for this issue? I've looked through the support channels and can't find a way to do it, unless you mean sending an email through the StreamElements bot. If that's the case, I've already done it many times and haven't

[limpid bluff]

Either !ticket subject here, the website, or email; but they all go to the same ticket queue.

[shell parrot]

Thanks. Did you have any trouble with the payment? I'm just worried.

[limpid bluff]

I haven't streamed in a while so I have none pending.

[jade swallow]

i need help

[limpid bluff]

With?

[meager jungle]

I still havent been paid for a sponsorship that should have paid April 30th

Ccan i get help for that over here?

[fervent bison]

No one has gotten paid yet