helpdesk-twitch

[woven shard]

Same!

[calm crag]

I am unable to send a message to Sidstyler9168929 for the CDP clubhouse

[fierce fossil]

Me neither :)

[drowsy egret]

@tulip viper ^

[lament blade]

I messaged him and it sent

🤷‍♂️

[drowsy egret]

@grand scaffold @woven shard @calm crag @fierce fossil he'll be reaching out to all of you shortly!

[woven shard]

Ty!

[grand scaffold]

Thanks!

[fierce fossil]

Thankyou

[calm crag]

Sent the message, not sure why it didn't go through before, but it went through now 😊👌🏾

[stray forum]

Yeah. I clicked the link to join and it whisked me off before I could read the rest of the instructions 😢

[rustic idol]

Same, pinged and it did not go through 😅

[tulip viper]

Hi all, sorry for the delay, I'm working through all my DMs now @calm crag and @fierce fossil and all

HMU at Sidstyler916#8929

[amber prism]

AYYYYYEEEEEEE @calm crag

[acoustic holly]

Hi guys.
How can i unlink twitch and youtube from the same streamelements account?

[amber prism]

Im sure @tulip viper got overwhelmed with DMs. My message went through but im sure its going to take a minute for them to go through all the requests.

[royal pelican]

^

[tulip viper]

Yes haha. Give me a few more min to get through DMs! 🙂 🙏

[calm crag]

Yooooo!!!! How you doing???

[amber prism]

Im good. Hope you are well.

[calm crag]

I'm doing great, just got back home from a family trip to Florida. Trying to make this money so out here working on transitioning jobs. This first quarter of the year has been busy busy

[golden current]

Hi guys, okay, so I'm new here, so I have no clue if this is the correct channel, but I have a question: I'm looking for a way to add names into an array in a command, is that possible to do in streamelements commands?

[honest rock]

hi ive got a question about my hello fresh sponsor if any staff knows enough about that

[crude pecan]

@honest rock ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[honest rock]

thanks community bot but i just need to know if i can play gta during a sponsored stream

[acoustic crescent]

Apologies as this may be a repeated question; I have tried to msg Sidstyler9168929 and it wasn't working

[lament blade]

Does anyone have any other ideas? Its not muted and not working on the overlay editor

[formal verge]

You'll want to reach out to @tulip viper

[formal verge]

Hi, for this particular campaign there is no restriction on the games you can play during the stream.

[acoustic crescent]

Thank you ❤️

[lament blade]

No problem man appreciate you taking the time 🙂

[fading hazel]

It won’t let me send a dm to @tulip viper

[fallow compass]

Is this the right place to get my stats page fixed? I'm pretty sure it's because I changed my channel name.

Old name: JohnAtoms
New name: JoanAtoms

[crude pecan]

@fallow compass ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[fallow compass]

61d77ea909496e585d15bc0f

[crude pecan]

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[quiet stirrup]

Hi I’m trying to contact @tulip viper as well

[spring tundra]

I am not sure if this is the right channel, if it is not please let me know where to post.

I am trying to get a overlay element that keeps track of a specific command. I am not sure if it is possible.

Attached screenshot of overlay and then of the commands I set up.

Thanks for the help

[latent plinth]

#general-chat

[fallow compass]

Who should I send my JWT token to?

[latent plinth]

I'm... not sure that was for you

[fallow compass]

Oh

[latent plinth]

eyes @onyx imp

[latent plinth]

Your stats should be fixed.

[fallow compass]

Thank you

[low ginkgo]

Hey SE, I have a bot account which I use to have SE use instead of "Stream Elements" in my twitch chat. I'm not sure if this is the cause but I updated SE.Live and since then SE in my twitch chat is not showing as my bot account anymore. I can't for the life of me work out how to make SE use my bot account again in chat rather than Stream Elements. I looked it up but the option that I should see, isn't popping up.

[urban trench]

can someone help, apparently OBS guys say because its something with SE Live they cant help and suggest to ask here, no matter what i use for IP bind in obs its not letting me connect when i try to startt up a stream. it was just working fine when i was streaming last early this morning when i ended, ive legit changed no settings in obs prior to other than re opening it in administrator

[tough burrow]

Hi team, I need some support. When I run my elgato capture by itself, it picks up the PS5 just fine (pictured top) but when I bring up SEOBS and go to configure my video, PS5 is not an option. I also just updated my OBS as well. Thoughts on how to fix this? I hooked up my ps5 a couple weeks ago and there was no issue.

[next hornet]

How can i reach a staff to reset the hours counter of the StreamElements Chatbot?

[crude pecan]

@low ginkgo ⤵️

1. Right-click your OBS desktop shortcut (not the SE.Live shortcut) and navigate to Properties
2. In the Target field, add the following to the very end: --remote-debugging-port=40404 (don't forget to add a space before the current path)
   https://streamelements.is-serious.business/6ihr2EL.jpg
3. Open OBS (or restart if it was open)
4. Open your web browser and type in: localhost:40404 (try 127.0.0.1:40404 if you see issues - https://streamelements.is-serious.business/3EGPQFJ.jpg)
5. Click on StreamElements - Activity feed - https://streamelements.is-serious.business/2kJYt2b.jpg
6. Click on >> in top right above the code and select Console - https://imgur.com/a/Xh6zc6A
7. Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8. Try setting the custom bot name, make sure you follow https://strms.net/custombotname
9. Remove the flag added in step 2 from your shortcut properties

[low ginkgo]

Thank you for the steps, this is definitely NOT the steps I followed the first time I did this. But the link in step 8 is no longer available. is there a current link you can provide?

[dry hare]

Oh cool

[tall elm]

does anyone else have problems when someone does gift subs you get the individual alerts vs it being grouped together of how they gifted x amount of subs?

[formal verge]

This should be the accurate one https://support.streamelements.com/en/articles/53-creating-a-custom-bot-name-with-se-live

[low ginkgo]

Thank you very much, i'll give this a go and let you know if I have any issues.

[next hornet]

@formal verge Could you please answer my question? 😅 Am a little desperate

[tough burrow]

we all are mate, not sure how many of them are "on" right now. I just wanna stream my ps5 in peace lol.

[next hornet]

What? That doesn't matter. I need a staff for my specific problem, not a community member.
And i think a staff is the best person who knows how they would like to be contacted regarding this matter.

[low ginkgo]

Thank you very much! I managed to get the bot account set up using the first steps provided by @crude pecan and then the last step with this new link.

[drowsy egret]

there's no easy way to reset watchtime, you'd have to do it through the API

we do have a script that you can paste in chrome's console to do this, but it can be slow

[next hornet]

Can you send it to me? 😄

[formal verge]

Hey there, if you remove SE.Live from OBS itself, does the issue still occur for you?

[drowsy egret]

let channelId;
function getCookie(cname) {
    var name = cname + "=";
    var decodedCookie = decodeURIComponent(document.cookie);
    var ca = decodedCookie.split(';');
    for (var i = 0; i < ca.length; i++) {
        var c = ca[i];
        while (c.charAt(0) == ' ') {
            c = c.substring(1);
        }
        if (c.indexOf(name) == 0) {
            return c.substring(name.length, c.length);
        }
    }
    return "";
}
const jwt = getCookie("se-token");

const getChannelId = () => {
    return new Promise((resolve, reject) => {
        fetch(`https://api.streamelements.com/kappa/v2/channels/me`,
            {
                "headers": {"authorization": `Bearer ${jwt}`}
            }).then(resp => resp.json()).then((data) => {
            channelId = data['_id'];
            resolve(true);
        }).catch(() => {
            reject('Cannot get channelId');
        });
    })
};

const clearPoints = () => {
    fetch(`https://api.streamelements.com/kappa/v2/points/${channelId}/watchtime?limit=100`,
        {
            "headers": {"authorization": `Bearer ${jwt}`}
        }).then(resp => resp.json()).then((data) => {
        for (let i in data['users']) {
            fetch(`https://api.streamelements.com/kappa/v2/points/${channelId}/watchtime/${data['users'][i].username}`, {
                "method": "DELETE",
                "headers": {
                    "authorization": `Bearer ${jwt}`
                }
            });
        }
        if (data['_total'] > 100) {
            setTimeout(clearPoints, 10000);
        }
    });
};

getChannelId().then(clearPoints);```

[urban trench]

@formal verge what's the fix for not being able to connect to server when clicking start stream in obs? my previous stream into early hours this morning I had 0 issues and was able to start up as normal, I change my internet source come home and load up obs in admin mode and no matter what I set my ip bind to in advanced it fails to connect to server

[midnight coyote]

Hey guys, I have an issue with a TTS refusing to work with subscriber alerts. The test version correctly handles it and will read out the test text, but when people actually sub, nothing is said. What is likely the problem here?

[drowsy egret]

did you try reconnecting your account from obs settings > stream?

[drowsy egret]

only TTS is not working? the alert shows up?

[midnight coyote]

Yep, alert shows up fine, text is shown on screen, but not read out. The test version works as intended though, so it's a hard issue to test

[urban trench]

yeah logged out and back in and made no difference even restarted obs from desktop in admin mode, from what obs discord told me I can either Uninstaller obs and se live or reach out to you guys here, currently reinstalling obs after uninstalling se live

[drowsy egret]

have you tried replaying the alert from the activity feed?

[urban trench]

I heard some days ago some of the tts voices are broken if thats what you mean workaround is to pick other voices

[tough burrow]

I just looked and I have SE.Live Versions as default. Other 2 options are Stable (most tested) no Beta (fastest features, less tested)....not sure how i would remove any of them?

[inner finch]

Hey, no one answered me yesterday, so I'll ask again today.
Any ideas why my Stream Elements leaderboard has messed up the pictures and names?
I have 2 subs that have recently (approx 4 weeks+) changed their Twitch names, but the leaderboard has updated 1 of the names, but not updated the other, and neither of their images are showing anymore. Any fix?

Also, other pages like chat stats, cheers and elements points don't show any profile pictures either.
Any ideas as to why?

[next hornet]

I dont know if i have to modify anything but the Chrome consol just displays ->

[drowsy egret]

run the script and then reload the watchtime page, you should keep an eye at the total users at the bottom

[formal verge]

It will be a program you'll uninstall like any other windows program (so you can go to add or remove programs and search for it)

[next hornet]

Ah now i got it - it does work at my own channel but not on a channel which I manage

[tough burrow]

ok, trying now. stand by unit. Appreciate it!

[drowsy egret]

yeah, it will only work for the channel owner

[distant slate]

Hey guys.
So I'm trying to test out a command offline, but once I use all the keywords that I've inputted, I can't test the command again— I can't use the same keyword twice. I've got the cooldowns at 0 so it shouldn't be a cooldown issue.
Does anyone have any fixes for this?

[next hornet]

Is it possible to modify it so it works in this case? 🤔

In my mind it could be possible because i can delete them with the button but you are the expert 😅

[robust gyro]

A streamer I watch, her stream flashes whenever she tries to adjust anything on it?

[midnight coyote]

Interesting, I could definitely switch and see if it fixes it (the problem is that I'd have to wait until a new person subs to check it since it only fails in real instances, but works correctly in test versions), seems worth a shot

[tough burrow]

That literally made things 100x's worse lol sheeeesh

[formal verge]

Would you mind elaborating on what may be happening after uninstalling SE.Live?

[urban trench]

one of the ones that I found that was busted was the British English one called Kate. it doesnt play/read text in alert at least on the overlay I use with tts enabled but Emma and some of the other UK voices work as intended. no idea what the other broken voices are though. seems strange if it works for emulated but not the actual

[tough burrow]

My panels are gone, no chat or activity feed. The way I used to bring them up is no longer available. And ps5 is still not even an option.

[formal verge]

What version of OBS are you currently using?

[tough burrow]

27.2.3

[urban trench]

are they not in the docks menu?

[midnight coyote]

Tried replaying one from today's stream, same problem. The emulated test is fine, but the real deal fails in just the TTS department

[formal verge]

If you are still unable to choose the proper console to stream without our SE.Live plug in installed, this is most likely an issue specifically related to OBS itself or a hardware issue. SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

Once they've been able to help with the specific issue, you should be able to reinstall SE.Live from our website and have everything back to where you started including the panels you mentioned.

[lone flax]

Where is the button to reinvite the streamelements bot?

[tough burrow]

No they are not there.

[tough burrow]

I already am part of that discord lol. Can you at least help me get my panels back please??

[urban trench]

hmm maybe Uninstall obs but don't check the box for user settings

[lone flax]

found it, have to click part then join

[formal verge]

To clarify, do you mean the docks available under the StreamElements menu? You can reinstall SE.Live and those should be available again.

[tough burrow]

I didn't know there was another place?

[lament blade]

@bitter whale im sorry if im doing anything wrong i dont know what i did wrong or why im banned you know i dont mean anything wrong if i asked for too much cards its becouse the cards were just convienient to get answers or to talk to you more above all why i was in your discord is becouse your an friend an i liked sending time with you above all else

[tough burrow]

I always tell myself to NEVER update SE OBS because everytime there is an update, something breaks. this last update I accidentally did like a week or two agoand BAM, it can't find my PS5...but like a month ago, it was there. and algato recognizes it just fine

[formal verge]

Hey, my apologies for any confusion. Removing SE.Live was a step to make completely sure that SE.Live was not interfering or causing the issue you mentioned. You can always feel free to reinstall SE.Live and those panels should be available again. You'll want to speak with OBS support specifically on help with the capture source not being found as that is an issue specific to OBS as SE.Live does not interfere with capture sources in any manner.

[tough burrow]

so I can't get the panels back...without redownloading SE Live?

[formal verge]

You can also try reconnecting your account from obs settings > stream

[night peak]

Help I keep getting a message saying "Couldn't load channel information for Twitch Failed to get text from remote: The requested URL returned error: 404 not found" when I try to connect my account

[drowsy egret]

sounds like you're on an older version of OBS, you need to update to the latest one in order to stream with your connected twitch account

[night peak]

Ok thanks

[midnight coyote]

Figured it out! In "variation settings" in the Alerty Box, the "resubscribe" was set to not include TTS, and since most subscribers who'll type a TTS message are regulars, it excluded them

[tough burrow]

This just looks so weird now, I have no options to pause or refresh my activity feed anymore, but thank you for the "reconnect" suggestion. So would the SE Live download be on the streamelements website then? Or should I wait to see what the other discord has to say?

[torpid plinth]

how do i get my elgato to produce sound

through obs

[tough burrow]

I also can't refresh a specific act (like a follow/sub/etc) to have it reply again so I can't even test my alerts to see if those are still all there =\

[dry hare]

https://help.elgato.com/hc/en-us/search?query=popular+topics+faq&utf8=✓

Pick your card from the drop down and it should have an article

[distant slate]

Anyone got any ideas why my commands will only trigger once with a keyword, and won't trigger again?

I've set cooldowns to 0

[formal verge]

Hey there, you can redownload SE.Live here: https://streamelements.com/selive

Also, those options are available via SE.Live and should come back when that is added back into OBS again. To clarify OBS should be able to assist with the initial issue of not being able to see the PS5 as a source to capture gameplay.

[honest rock]

sick thank you for replying

[tough burrow]

Redownloading/installing SE.Live and will be over in that one. Have a good one! Thank you.

[opal verge]

Hi I’m not sure if i messaged the right person about the CDP . .

[drowsy egret]

it's either @tulip viper or @onyx imp

[distant slate]

it seems that 'fuck' and 'shit' can't be keywords? is there anyway to get around this?

[opal verge]

okay thank you so much

[wild minnow]

Hey, I've posted yesterday but didn't notice anything come through. Basically, my OBS-StreamElements; everytime I open it, it says I have an update. Literally everytime. Also, my stream is half offline? I cannot connect through Twitch anymore. I'm able to stream to Twitch, but I don't see that in the 'stream' settings anymore. Plus, my twitch docks and info are gone.

[crude pecan]

@wild minnow ⤵️

Download the OBS installer from their website: https://obsproject.com
Download the SE.Live installer: https://streamelements.com/selive

Install OBS without letting it run after completion.
Install SE.Live and run after finishing (No need to check the OBS option).
Disconnect and reconnect your account in OBS Settings > Stream.

[wild minnow]

Thanks @ionic kelp

@ionic kelp so I dont see the disconnect option.

[ionic kelp]

Um. What version is in the top left?

[wild minnow]

Sure, it says 27.1.3

[ionic kelp]

Yeah. That's why.

You didn't properly update obs.

[wild minnow]

Oh, tbh I thought I'd only need to reinstall the SE part considering that was the part that was popping up for the update before. Gotcha. My fault.

Thank you then.

[shut oyster]

Alright, so my commands aren't working at all and it's been that way for a couple days. I'm updated to 27.2.3. What am I doing wrong here?

[ionic kelp]

Is horridfear the channel in question?

[shut oyster]

yYes sir

*Yes sir

[ionic kelp]

1 sec

[shut oyster]

Should I put the stream back up while you work the issue?

[ionic kelp]

Try /unban streamelements

Nope.

[unreal dawn]

Hey guys, I wanted to do some custom commands in SE and wanted to know if there is an if-statement I can use? Or do I need to use other bots for more complex commands?

[shut oyster]

It was banned? Did I do that somehow?

[ionic kelp]

Assuming that worked you did somehow.

[shut oyster]

That worked! I greatly appreciate the help sir!

[ionic kelp]

@unreal dawn out of box is not possible.

However I'm fairly certain one of our residential geniuses in #dev-chat might have a 3rd party api for it.

[lucid badger]

Hi, I need help getting into contact with sidstyler. I need to send them a DM based on an email I received from StreamElements. Sorry if this is in the wrong channel because I wasn't sure where to ask this

[trail inlet]

Hello I cant see to get the timer commands to work on my channel?

[distant slate]

Does anyone know if there are keywords that can't be used?

[foggy heart]

Are you running into an issue using some? The only issue I could see is if they are banned in chat

[foggy heart]

Are the timer interval requirements being met?

[tulip viper]

Will reach back soon, promise!

[ancient coral]

hi. sorry if this is the wrong place to post this... how do I create a custom version of !quote... meaning, a command where I can add and remove from a database of unique responses?

[trail inlet]

@foggy heart I think so i have it sent to a time limit and chat lines so should the timer go off everytime one of these is hit ?

[foggy heart]

if you have both conditions set, you'll need to have them both met before the timer triggers.

[crude pecan]

@high cedar ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of SE.Live
2. Exit OBS (make sure OBS is not running)
3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. Start SE.Live
5. Settings > Stream > Disconnect > Connect

[trail inlet]

@foggy heart oh so its better to just set 1 like time cause im only a small streamer 🙂 thank you

[lucid badger]

Thank you! 😃

[distant slate]

I'm trying to add words such as 'fuck' and 'shit' but they don't seem to work. However, 'shits' and 'fucker' works.. 🤷

[vital nacelle]

I had to redownload SE.Live and now my Display Capture and Game Capture is a black screen. How do I fix this

[foggy heart]

That would probably work better!

[foggy heart]

I'd have to see if there is a filter for that

[trail inlet]

@foggy heart Thank you so much

[distant slate]

thanks friend!

[ruby kayak]

Same here!

😦

[brittle flame]

Hi, is it normal for me to be getting the 401 error when loading OBS after the latest update? I'm getting the error Failed To Load Channel Information for Twitch with a response code of 401. However I authorized OBS when I logged in after the update

[crude pecan]

@brittle flame ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of SE.Live
2. Exit OBS (make sure OBS is not running)
3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. Start SE.Live
5. Settings > Stream > Disconnect > Connect

[distant slate]

or is there a way to make a regEx word as a keyword?
do you think that would bypass a potentional filter?

[foggy heart]

That might be a question to ask in #dev-chat

[distant slate]

no worries, thanks for your help!

[pulsar pecan]

Hi there! I had a question about the legitimacy of a email I received about the creator diversity program? Not sure if the question applies to this channel. Thanks!

[lusty oriole]

Hi, I'm having issues with points and chat stats not working. I've had previous username change and from what I hear that can affect things?

[crude pecan]

@lusty oriole ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

1. Channel name (old and new if changed recently)
2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[tulip viper]

Hi, feel free to DM me with your questions, thanks!

[lusty oriole]

1. wallaby073 changed to WallabyLive
2. 61e13a11c5498c04e9c8684f

[formal verge]

It should be fixed for you now!

[lusty oriole]

Thank you!!

[primal rivet]

@tulip viper I am having issues DMing you but I also received the email about the diversity program! 🙂

[tulip viper]

Got you!

[old jackal]

Hi guys! I am currently working on my overlay and have set GIF for alerts as follows, subscribers, cheers, etc... everything works except for the cheers and subscribers it plays the default GIFs, has anyone had this problem before? And I double checked everything, enable CSS isn't actived too.

[foggy heart]

You'll need to check your variations for those alerts, those will override your custom settings

[old jackal]

@foggy heart so I have to shut em down?

[foggy heart]

Shut them down, or change them to match the other alerts

[old jackal]

Ohhhhh

Wow so simple! Thank you @foggy heart 😄

[marble mauve]

Had a question regarding an upcoming payment from a sponsorship if any1 can answer real quick

[vapid field]

@tulip viper I sent you a dm regarding an email 🥳💜💜💜

[sturdy sluice]

Custom Bot Name missing from Ground Control, please help! Some clients have it still and some do not. Missing from mine.

[tulip viper]

Got you!

[buoyant arrow]

i have an issue using streamelements obs, I embedded background music to my scene, it shows as playing in the audio mixer but no sound at all from the speakers, headphones, etc. but when broadcasting the music is there, what is the issue?

[dry hare]

You should go into the audio properties of the source and select monitor or monitor + output. One will probably give you an echo and one probably won’t, but test and see which works

[digital fiber]

hello hello i have an issue about !setgame "Mario Maker 2" is becoming "Mario Maker" . Please help me 😢 I want to change to "Mario Maker 2"

[buoyant arrow]

nothing on either setting and i get audio from my other sources, game,mic,etc.

[dry hare]

Put quotes around the game title

[buoyant arrow]

also when i play the audio file outside of stream elements, i get sound

[dry hare]

How are you adding the music?

[buoyant arrow]

local file via stream elements obs

[dry hare]

So in your audio mixer do you have a volume meter for the file?

[buoyant arrow]

yes, and it shoes it is playing

[dry hare]

And when you click the gear on the mixer for the file and go to advanced audio properties can you change it to monitor?

[buoyant arrow]

i can

[dry hare]

And what is your monitoring device set to in obs settings > audio?

Also are you using the desktop audio device and mic/aux devices?

[buoyant arrow]

default speakers

[buoyant arrow]

and i usually use my headphones with mic

[dry hare]

So screenshot your audio settings for me

[buoyant arrow]

one sec

[digital fiber]

It did not change the title and became double quotes.

[dry hare]

So do me a favor and disable all that crap, set your monitoring device to your headset. Then in your scenes, add your mic itself, and your headset as input and output devices

[dry hare]

Well how about that…

So do it without the quotes

Let’s see if that works

[cursive zinc]

i have a white screen can anyone help just started happening today

[crude pecan]

@cursive zinc ⤵️

StreamElements menu, on top of OBS > Logout > Login

[cursive zinc]

i tryed that @crude pecan it is still just a white screen even the login screen turns white

[crude pecan]

@cursive zinc ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of SE.Live
2. Exit OBS (make sure OBS is not running)
3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. Start SE.Live
5. Settings > Stream > Disconnect > Connect

[digital fiber]

omg Im sorry i was talking about !setgame
still does not work.

[dry hare]

What is the actual game name when you search on twitch?

Is it Super Mario Maker 2?

[digital fiber]

yes super mario maker 2

[dry hare]

Then type !setgame “Super Mario Maker 2”

[buoyant arrow]

ok i disabled everything except aux 2, and nothing, but when i went in and turned on monitoring + output i hear the music

[cursive zinc]

@crude pecan its a complete fresh install like i uninstalled >reboot >Redownload> reinstall

[dry hare]

Disable everything because you’re setting your audio devices up in the scene so they stick. If windows changes your default audio device it will break your audio. Only set the monitoring device in their and you should be all set

[digital fiber]

thank you i could fix it 🙂

[dry hare]

Did you by chance remove %appdata%/obs-studio when uninstalling?

[dry hare]

Did it work?

[buoyant arrow]

seems so, many thanks

[cursive zinc]

no sure as i just used the windows Unintall program from inside my computer settings

[buoyant arrow]

that seems to have gotten it, many thanks

[dry hare]

Then those files weren’t removed

[cursive zinc]

how do i go remove them

[dry hare]

You can delete that folder or move it to your desktop for safe keeping and relaunch obs

Start+R to open the run menu and then type in %appdata%

[cursive zinc]

found it deleted it now trying again

[cursive zinc]

still white screen

[dry hare]

Hmm

[dry hare]

What version of obs does it say in the top left of the obs window?

[cursive zinc]

OBS 27.2.3

[dry hare]

Hmm

How did you reinstall?

[cursive zinc]

gear icon (settings on pc) >applications >Uninstall an application >uninstalled both stream elements and obs >then re installed the newest ones from the websites

[ionic kelp]

Lets try this.

Create a new profile from the menu and try see if it misbehaves.

[cursive zinc]

@ionic kelp gonna try that now

[cursive zinc]

does the exact same thing

just checked and both obs studio and stream labs do not have this issue

i uninstalled s.e again and everything works fine on the normal obs studio i would much rather use stream elements though

[dry hare]

Unless you change the bot name, it isn’t required

[urban trench]

there a way to add commands to the chat bot from your chat without having to add from the dashboard website?

[crude pecan]

@urban trench ⤵️

You can add, remove and make changes to custom commands in chat with !command/!cmd flags:

!command add (commandname) (commandresponse) - allows you to add a new custom command
!command remove (commandname) - allows you to delete a custom command
!command edit (commandname) (commandresponse) - allows you to edit an existing custom command
!command show (commandname) - allows you to see the raw response of a command before variables are used
!command options (commandname) -(flag) - allows you to change settings for an existing custom command

More information here: #helpdesk-twitch message

[ionic kelp]

The !command command has to be enabled though.

[urban trench]

what does the flag one do? is that for changing permission level?

[dry hare]

The flag tells the command what to do

[urban trench]

oh okay thanks

finally fixed a shoutout command thats been broken for months in a channel i mod in 😄

[bold garnet]

sorry for the delayed reply, had quite a day...
I have it on 4 overlays:

• Retro Game Chat
• Flats Chat (1080p)
• Game Chat (1080p)
• Cam Chat (1080p)

I really should rename those as I haven't done 720p in a while...
Anyways, do you know what the issue might be? Did I miss something?

[wise crescent]

Hi guys I hope everything well for you,
I have an issue
My streamelements leaderboard is stopped counting messages and emojis for twitch I think for 2 weeks or more
please help, Thanks in advance
My twitch account: sezer_unlu

[feral forge]

Only one question here: Is there ANY way of disabling BTTV and FFZ?

[eager wave]

@feral forge Yes, click on the settings icon (The cog) in your streamelements chat window, then go down to BTTV Settings and then scroll down to the emotes section. You can then toggle it on and off from there

@bold garnet I'm not sure tbh. @drowsy egret do you have any idea? Alfa's donordrive isn't playing the audio for their alerts but is playing the TTS

[feral forge]

Thanks, I found the settings and disabled them accordingly. I wanted to block the vast majority of Pepe emotes out there, which mainly come by way of BTTV. I figured it wouldn't hurt to deep-six FFZ support as well.

I've also blocked the core emote set in Twitch's moderation settings to block people from using them in-chat.

Anyway, thanks and I'll head on out!

[lament blade]

.

[ruby adder]

Good day. I have a problem with streamelements via OBS where it does not perform the normal program of giving shoutout, playing channel sound redemption or even the @ for shortcut to nick. I have tried removing streamelements as a moderator and reinstate it back but still with the same problem.

[lament blade]

Hello everyone. I just started using Streamelements and I'm having this problem with alerts. When I switch to text over image, the content of the text is not showning but when I switch to column, the text shows. Can someone help me with how to fix this problem? Thank You

[crude pecan]

@lament blade ⤵️

Text not showing up over your alerts? Go to the Advanced Text Settings and set the top margin to 50, you can work your way to the right position from there.

[fiery harbor]

hi guys i have problem i change my twitch name and my stream elements not working

[lament blade]

It worked. Thanks

[dusk fulcrum]

@drowsy egret I also read that I should DM @quick birch about access, but he doesn't have DM's open it seems 😅

[lusty valley]

^ I’m in the same boat hullo!

[dusk fulcrum]

We did it!

[shell crown]

Yes I do ( sorry I was busy yesterday so wasn’t around )

[steel cape]

hi

is it possible to make the {name} in all caps for alerts?

[alpine frigate]

Hi everyone, I’ve been having problems recently with my alerts repeating when I change screens. All alerts that happen in one screen will repeat themselves when I change to another and it’s really annoying. Any ideas how to fix this?❤️

[narrow drum]

hello, im seeing an emote being spammed in the stats page its called "homyLol" any idea why that is happening? https://stats.streamelements.com/c/global , also is spamming emotes not a problem now?

[wispy hull]

Hi everyone!! I’m having an issue with the chat module specifically with hosts. I know host notifications on widget do not work, but I’d love to be able to have host notifications pop up in chat thanking folks for the hosts. Does anyone know of a way to get it working? Thank you! 💜🌸

[ionic kelp]

Unfortunately if it doesn't meet these requirements the chat module won't trigger anything

[crude pecan]

We have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[wispy hull]

Hmmm thank you! So basically it only shows raid hosts if I understand that correctly?

[ionic kelp]

No

Hosts and raids are 2 different things.

If the host doesn't meet those requirements then it won't trigger anything.

[wispy hull]

Ooh Okay. Interesting. Thank you for explaining!

[ocean pike]

Hello! For the last week or so have had the issue again where notifications for bits/subs are very delayed, sometimes for few minutes. Even worse, if many bits are cheered rapidly, only the first notification comes through, the rest don't. This issue has been happening on and off for the last couple of months. Any info on what's going on and what the solutions might be? Thank you!

[storm halo]

Hello, I´m trying to organize a contest on my twitch channel, i read the commad to buy a ticket directly in the chat of the streaming, but i have some doubts. the comand on your website says a viwer can buy a ticket by typping !ticket {tickets}. But is just that? or in side the brackets they need to change the word ´tickets´for let´s say the amount of tickets they want to buy? So: !ticket {2}

[ionic kelp]

they specify the number following the command

of the number of tickets to purchase

[storm halo]

So can you give me an example of how the command should be like if a person wants to buy 3 tickets?

[ionic kelp]

!tickets 3

[storm halo]

all right thank you so much!

[tame birch]

My sub count is stuck at 0 even though I have subs and every time I get one it goes to 1 for a second then to 0 again. Could have something to do with the fact that I changed Twitch password recently? Any help?

[cinder sapphire]

I'm having an issue when every time I click off of a scene, the image browser source deloads, as far as I know, I don't have any settings on to do that, and it only started happening when I updated streamelements the other day
I can't set them as just image sources, because whenever I've tried, it's crashed the software completely, but I'm pretty sure that's just a hardware issue

[restive magnet]

so someone deleted the ability for their mods to make commands? how do you get that back?

is there a way to reset it back to the normal settings?

[edgy delta]

Good Afternoon, Hope your all well. I'm hoping someone can help. I've finally got round to updating my merch for the SE Store, however I no longer get the option to create a Merch Panel, only select the colour? can someone let me know how I go about creating the merch panel? has it been moved elsewhere on the site? Thanks

[restive magnet]

I don't know if this is still valid but I had a friend like a year ago had the same issue and had to select the color and publish it but once it was published people could select the other colours. Worth a try. If it doesn't work you can always come back here and say it isn't resolved.

[edgy delta]

Thanks @restive magnet as it happens I can select the colour option but there is no other option to create the panel, literally see the colour

[nimble dune]

In order to generate new panels, you need to have these items and color choices active:

• White + black shirt
• White + red hoodie
• Mug

Items do not need to be separate, but the color choices need to be activated in the shirt and hoodie

[mighty kettle]

Hello: My problem revolves around the 404 Error when trying to see my Chat Stats. (didnt name change since starting to stream in 2020, could it still be the problem?)

[crude pecan]

@mighty kettle ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

1. Channel name (old and new if changed recently)
2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[edgy delta]

oh ok , how strange

[nimble dune]

[proper gale]

Hello everyone. I search command for youtube search from twich. For example: if i have 4 videos with "mouse" in title in my youtube channel and i write "!search mouse" in my twitch channel the bot will show me this 4 videos with title and links.

[mighty kettle]

Channel name: philjfruehling (heavyoverlord (old), philjfruehling (new)) ID: 60a3c20f712c085693787c00

[restive magnet]

well at least my message got you an answer lol

[edgy delta]

Brilliant so I've add a shirt and now get the option to create the banner, however its showing my old merch with the incorrect logos on the banner ?

very true @restive magnet cheers appreciate it

[ionic kelp]

@restive magnet Your channel or someone else's?

[restive magnet]

oh about what I was asking for help someone elses

[ionic kelp]

channel name? no links.

[edgy delta]

that would be me @ionic kelp

[restive magnet]

he's new to twitch but do you need his channel name?

[ionic kelp]

You need to enable the !command command

I got what I needed.

[edgy delta]

is there away to flush the system as the store banners are pulling in the incorrect information as Logos etc have been changed for the channel ?

[restive magnet]

can I pm you the name?

[ionic kelp]

See my previous message.

Already got what I needed.

[restive magnet]

ok so he has to enable !command on his dashboard then

[ionic kelp]

Yup

[restive magnet]

ok thanks @ionic kelp

appreciate it

[brisk scarab]

Can someone help me? I got invited to join a channel via my email but I don't know how to get the role. I was told to contact a Sidstyler9168929 ?

[ebon forum]

@tulip viper ⬆️

[edgy delta]

is there away to flush the system as the store banners are pulling in the incorrect information as Logos etc have been changed for the channel ?

[ebon forum]

Summoning Chris, he will guide you to the correct channel 🙂

[tulip viper]

All set!

[cinder sapphire]

bump

[lament blade]

bump

[sinful falcon]

Hey so I got an invite to be a party of the CDP. What exactly do I do? @tulip viper

[kind palm]

Hi I am having a problem with my ground control not functioning all of a sudden. It wont load at all & is not using the custom name. I did try uninstalling and reinstalling but that didn't work

[opal cave]

Hello, I'm having the chatstats 404 - Page Not Found problem. Channel Name: astralcushion ID: 61b0183cd9a1b80fcf642779

[solemn furnace]

how do i put twitch viewers and title and game played back inot my obs form stream elements?

into*

[tall elm]

have you uninstalled and reinstalled obs?

obs had a new update where either you had to update it or completely uninstall it and reinstall everything (don’t have to delete your settings just a quick remove of the old obs is fine)

did my other message get deleted? i was looking for an answer for the question i had. when someone gift subs to my community my alerts will go off one by one instead of “so and so has gifted x amount of subs to the community” is there a way to make them not go off individually to each and every person a million times

[cosmic thistle]

hi

[civic ore]

I'm having issues with chatstats 404 message. Channel Name: ElliotIsWeird_ ID: 60a2d3526791d9e60272913b

[brisk scarab]

Thank you!

[open osprey]

Hello i have an viewer in my chat. He is subscriber. But Streamelements say "He is not a subscriber" what can i do

[slender delta]

How is SE saying this?

[slender delta]

Click 'Docks' at the top or "Streamelements --> Docks"

[slender delta]

Blacklist its name in loyalty settings and remove its watchtime/points

[slender delta]

Is "Shutdown source when not visible' checked?

[slender delta]

#helpdesk-merch

[slender delta]

Can you elaborate further?

[crude pecan]

@kind palm ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[cinder sapphire]

nope, checked that multiple times, tried checking and unchecking it as well

[slender delta]

Uhh.. what?

[open osprey]

i have an loyalty shop item which is only for subs. SE says when he redeem it: @mell0w_7, Item is subscribers only

[slender delta]

Close OBS, run it as admin, replicate the issue, then do this:

[crude pecan]

@cinder sapphire ⤵️

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

[slender delta]

Have him log out/in or in/out/in- and you do the same

Your resolution/fps/etc can be shown but bitrate changes every second and varies quite abit based on your connection speed

Wouldnt really be feasible

[open osprey]

yes he is newly logget in. He changet his username months ago. Before he knews me as a streamer

[cinder sapphire]

https://obsproject.com/logs/hkt5vZJsnSywvf59

[latent plinth]

You could probably do it with the custom api variable. https://streamelements.com/dashboard/bot/command-variables

[slender delta]

Yes- and as I said have him either login, logout, and login, or logout and abck in - then you do the same

[turbid wyvern]

Hi there, recently brought all my things from streamlabs over to you and your team!

I was wondering how I can get the alertbox to a 16x9 base size (1280 or 1080) I have custom full size GIF that that ratio.

[slender delta]

Loading up D3D11 on adapter Intel(R) HD Graphics 520 (0) OBS really hates your integrated graphics card

immediate guess is going to be its that as your PC specs dont meet the minimum requirements

[open osprey]

I dont understand

[cinder sapphire]

weird, ive never had this problem before

ive been using streamelements for months, with pretty much the exact same scenes for almost as long, the only time i changed them was when i added stuff for when i hit affiliate, but again, i had no problems until i updated SE the other night

[latent plinth]

All the existing ones are on that link, you can check #command-share to see if someone has made one.

[kind palm]

TimeyLives

[cinder sapphire]

have the minimum requirements changed since the last update?

[open osprey]

yes he logget 20 times back in and out

[kind palm]

5cf09904f29248a26010e579 duh to me

[slender delta]

Try now- if it still doesnt work try and redo the steps to set it up.

[wraith jay]

hello

i need help I deleted a sub account for me, but when I entered my main account, I discovered that it was deleted with it

and all my alarts and scenes gone

[digital nest]

hi! can you redeem a sound + have text appear in the chat? I wanted to personalize my !lurk command with a sound but i don't see any way to add text to a sound redeem command

[nocturne moss]

Is there a chance to "redeem" a sound effect AND set a text response in chat? When I add my "redeem command" I only get the sound but no text in chat. Without the "redeem command" I get the text in chat but no sound 😄

Here is my command line:

${user} würfelt: ${random.1-7} - ${random.1-7} - ${random.1-7} - ${random.1-7} - ${random.1-7} ${redeem wurf}

[shrewd valve]

Unfortunately, we can't recover an account once it has been deleted. The deletion request will delete any accounts linked. Apologies for the inconvenience this may cause.

[wraith jay]

ok thx

[shrewd valve]

You can have !lurk send a command and message such as "!lurkin time" or whatever it may be, so long as the trigger command is sent from the bot, redeeming the purchase. there is also other programs that have native support this sort of thing

[nocturne moss]

I used the Streamlabs Chatbot before to trigger sound commands but I do not want to have more than one bot runnin' 😉 So what you posted is like an option of posting a text AND command all in one? Tried to trigger another command in "timers" with "!" inside but at least in "timers" that doesn't work. Never tried to fire another command via custom commands though 🤔

[shrewd valve]

https://support.streamelements.com/en/articles/101-setting-up-sound-commands might help

[nocturne moss]

I used that "tutorial" 😄 but thanks for the link @shrewd valve Somehow I do not get the overlay to "work" in my stream. It plays the sound as I said but I can't see the "alert" and also no more text appears in chat, when I insert my "redeem wurf" in the custom command line.

[dense wigeon]

how do I log out of streamelements and not get auto logged in when i try to log in

[drowsy egret]

are you trying to login with a different twitch account?

[dense wigeon]

yes

[drowsy egret]

you need to logout from twitch on twitch's website first

[dense wigeon]

huh?

[drowsy egret]

go to twitch.tv and logout, then login to streamelements with the other account, or you can open an incognito window

[split rune]

Sound Alerts extensions are choppy and staticky as well as alerts for followers, subs, etc. Started happening ever since update. Plus Media Requested songs are slow and choppy

[crude pecan]

@split rune ⤵️

OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

[split rune]

It was enabled last night, so I disabled it. Still no change

[wintry cove]

Hi guys, I was having an issue with my last stream, where my stream elements would post in the chat twice everytime it was triggered

[inner finch]

If a mod would be able to help me with this, it'd be amazing. Because I've asked a few times now, and never received an answer.

Also, is the host notifications not coming through on stream and activity feed a known issue?

[crude pecan]

@inner finch ⤵️

We have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[inner finch]

Oh right ok, so hosting just isn't a viable thing anymore, because raiding is more common with online channels.

That's annoying. I now need to go change my bingo cards in my extensions. I had hosts as one of the items.

[nocturne moss]

I'm starting to fell dumb 🥺 I tried this tutorial now https://blog.streamelements.com/1-minute-twitch-stream-setup-89a6c73c85b9 and though I did everything like is written down there my Overlay won't show up in my Streamlabs OBS browser source 🙄 Tried both - with and without hardware acceleration for browser sources (and yes I did a restart after changing that) 👍 Maybe you got any idea?

[lament blade]

How to setup StreamElements on Twitch

[crude pecan]

@nocturne moss ⤵️

The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[shrewd valve]

Do you have the browser source at the top of the list layer? If it is blocked then it will not show up

[crude pecan]

@lament blade ⤵️

Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview

[wintry cove]

I have been using stream elements on twitch for over a year and never had the issue of my bot doubling up posts in chat until I changed it to a custom name.

[shrewd valve]

have you tried parting and having the bot rejoin?

[lament blade]

Im use streamlab is like a bot or something

[vague grail]

how do i get the overlay links to paste into obs im so lost

[wintry cove]

I have, and I have also tried rebooting OBS.Live I have signed in and out of all accounts... the strange part is now that I have woken up this mornign I can not replicate it.

[crude pecan]

@wintry cove ⤵️

If your commands recently stopped working and you're using SE.Live and a custom bot name do the following:

1. In SE.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/re4theQ.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[shrewd valve]

if the issues continue, try the following

[wintry cove]

Thats the way I originally did it.

[shrewd valve]

Add a browser source to your scene collection, paste the URL and make sur the resolution of the Browser source is 1920x1080

[split rune]

Alerts make a crackling noise when they pop up and media requests are slow and choppy

[shrewd valve]

Are they crackling when you emulate in the overlay editor or only in OBS?

[orchid thorn]

This might be a really dumb question. Can streamelements bot use a command?

[split rune]

They are crackling only when I’m live an simultaneously running media request. Emulating them sounds fine offline

[vague grail]

Thank you

[eternal reef]

is there a channel for SE.Sponsorship support I'm missing by chance? swear there used to be one

[crude pecan]

@eternal reef ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[eternal reef]

thank you

[nocturne moss]

Yes, it is on top and not hidden. I usually know how to use browser sources but this one doesn't seem to work for me and I try to find out why.

[thin ferry]

@tulip viper Dad?

[shrewd valve]

Did you copy the url from the paperclip in the top right corner or from the browser url?

[split rune]

They are crackling only when I’m live an simultaneously running media request. Emulating them sounds fine offline

[shrewd valve]

Do you have a clip of it happening?

[nocturne moss]

You mean the paperclip in the overlay editor, right? Yes - I also did that. The sound works just no alert is showing up - though there is the standard alert image and also an alert text.

[split rune]

My recent VOD. I can make a clip

[nocturne moss]

It's just a visual problem not an overall "not working" Problem

[crude pecan]

@nocturne moss ⤵️

The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[shrewd valve]

Crossing T's and Dotting I's at this point

[vague grail]

Trying to connect stream element and it said go to my overlays then launch over lay but I don’t have that button what am I missing

[frail tartan]

My alerts repeat themselves every time i switch scene.. what to do? I mean when someone follows me, alert works. Then later (1-5min) when i switch scene, it comes again

[split rune]

https://clips.twitch.tv/CrepuscularHonorableDelicataDatBoi-mNj7FWC-ycgdabU4

[shrewd valve]

Could you post a link for the log of this stream?

[crude pecan]

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Current Log File and paste the link to the log file here.

[vague grail]

Anyone ?

[split rune]

https://obsproject.com/logs/0NZEObttcTrcLeIH

[shrewd valve]

1. log in to StreamElements and navigate to the "My Overlay" Section
2. Copy the URL for the Overlay from one of two spots (See Image 2 or 3)
3. Add a browser source
4. Paste the URL in the browser source section and adjust settings

[shrewd valve]

Hmm.. Doesn't have the data of what i was looking for. Can you try to make the cracking happen and provide a clean log?

[crude pecan]

@split rune ⤵️

1. Restart OBS
2. Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3. Stop your stream/recording.
4. Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+.

[vague grail]

I did this part but I’m trying to add it to lightstream and idk what url to use I don’t have a launch url button when I use the url from wat u said it looks like this what am I doing wrong

[split rune]

I have another log as well, it’s been happening the past couple of days. I can’t recreate it until someone follows, donates, raids, etc

[shrewd valve]

Does it not happen when you emulate it "live" aka emulate on obs

[shrewd valve]

@jovial steppe

[split rune]

I just tried and it does not do it when I emulate it

The clip I sent above has the problem in it

[vague grail]

Why does it show up so small

[shrewd valve]

Make sure you have the correct resolution set (1920x1080). If it still doesn't work, then please contact Lightstream for further assistance

[shrewd valve]

Clip doesn't work

[vague grail]

I give up I can’t figure this shit out it’s so frustrating

[shrewd valve]

You could also try using SE.Live instead of Lightstream.

[vague grail]

I have both

I need someone to set it up for me on like teamview or something

[drowsy egret]

your base canvas (area) is 2560x1440, you need to either change that to 1920x1080 or add the streamelements browser source as 2560x1440 as well

[split rune]

https://m.twitch.tv/clip/BadSlipperyPassionfruitShadyLulu-JUF7OWnkRKtyXSVo?tt_medium=mobile_web_share&tt_content=clips_viewing

[split rune]

The clip above

[vague grail]

Do I use both obs and lightstream I think this is where my issue is I’m on Xbox using twitch

[drowsy egret]

no need to use both

[crude pecan]

@vague grail ⤵️

Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[drowsy egret]

take a look at that guide

[vague grail]

I have a pc

I got lightstream to do the overlays

[drowsy egret]

but yes, you don't need obs if you're using lightstream

the overlay is not using the full screen because of what I said above

[vague grail]

But how do I change it to go into lightstream

I did just the browser url now it’s huge lmao

I can’t win

I think I got it this time lol

[drowsy egret]

isnt that how supposed to be? the overlay is meant to use the entirety of the screen

[vague grail]

No should be like this

[drowsy egret]

ah, I think its because it was 1280x720 but it needs to be 1920x1080

[vague grail]

Now how do I get my camera in the box lmaooo

Should my cam be in my Xbox or pc

[drowsy egret]

that I dont know, your best bet is to ask lightstream for support

[vague grail]

Pc looks like

I think I’m finally figuring this out

[rich scroll]

How to change title as a mod?

[wraith jay]

!title

[wraith jay]

but need add command first

[rich scroll]

Wym?

[wintry cove]

With stream elements custom bot name, do you have to have OBS.Live to run it? or is there a way to have it going via the website? I was debating whether to use a different streaming software, but would this remove my chance to use SE custom name?

[dry hare]

!settitle <title>

[urban trench]

anyone know how to rename a command? trying to change the default !points command to the name of the channel currency

i tried !command edit !points with the name of the currency command and it didnt work

[shrewd valve]

Under your Chat Command list, you can add alias commands so that they will trigger for other commands

[urban trench]

can i do that as a mod in someone elses channel or is that a caster only thing?

[shrewd valve]

You'll need to be a Bot Supervisor for their StreamElements Page. If you're not one, then they will need to change it

[urban trench]

is that the equivalent of editor role in twitch?

[shrewd valve]

there's 4 Rolls, 3 of them can be distributed.

[urban trench]

where do you find that list that you screenshot

[shrewd valve]

I got magic bb

jk here: https://support.streamelements.com/en/articles/29-chat-bot-overview-and-guide

[urban trench]

hahah

[shrewd valve]

That breakdown is also provided when you go to distribute the roles here; https://streamelements.com/dashboard/account/channels

[urban trench]

okay thanks for the links, i take it from the 4 roles listed above the settings that dont have green dots at the start means those roles cant do those actions right?

[shrewd valve]

Gold star!

[urban trench]

ive never used the alias thing so if you change the base !points command to name of a channels currency, in my channels case for example !sundogs does that deactivate the !points version or does it basically mean if a viewer types either theyll still get their currency count

[shrewd valve]

Doesn't deactivate it. If a viewer types either, it'll work

[marble mauve]

Hey @shrewd valve can I send you a DM? Not really about the campaign manager, more so of what's already being scheduled?

will be quick

[upbeat moat]

i just updated streamelements and the addon is gone lol what should i do?

[formal verge]

Hey there, it looks like your version of OBS Studio is out of date, so that could be the issue.

[crude pecan]

@upbeat moat ⤵️

Download the OBS installer from their website: https://obsproject.com
Download the SE.Live installer: https://streamelements.com/selive

Install OBS without letting it run after completion.
Install SE.Live and run after finishing (No need to check the OBS option).
Disconnect and reconnect your account in OBS Settings > Stream.

[upbeat moat]

Ill check that thank you!

That definitely worked, thank you uwu

[crisp night]

my stream elements is updating over and over again on a loop

[upbeat moat]

After updating I can see my chat and stream info panels but not the notifications ;; Also cant seem to find the Streamelements window on obs settings

[bold sluice]

Hello, just wanted to know how to merge my twitch to my facebook account or vice versa

[crude pecan]

@crisp night ⤵️

Download the OBS installer from their website: https://obsproject.com
Download the SE.Live installer: https://streamelements.com/selive

Install OBS without letting it run after completion.
Install SE.Live and run after finishing (No need to check the OBS option).
Disconnect and reconnect your account in OBS Settings > Stream.

[formal verge]

Did you happen to disconnect and reconnect your account in OBS Settings > Stream?

[crude pecan]

@bold sluice ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

• Merging accounts only allow faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: https://streamelements.com/contact with each token correctly labelled

[crisp night]

SE.Live is updating and acting as if it's installing a new version, that didn't do anything

Can anyone help me?

[stiff whale]

Hey guys, not sure who/how/where to report this, but there is a typo on the /dashboard/bot/user-management page after you click "Learn More" at the top. Regular is misspelled as Regaulur (in bold, below the table)

[formal verge]

You can try uninstaling SE.Live and then uninstalling OBS and then reinstalling both as the message noted.

[bold sluice]

sent request, thankyou

[crisp night]

So I did that but now it won't install properly

[formal verge]

Would you be able to share a screenshot of the issue you see currently?

[crisp night]

So it's quite literally just default OBS

When I open up SE.Live

I think I know what happened so I'm gonna look at that super quick and come back

[formal verge]

Okay, SE.Live is just a plugin for OBS Studio, so it will need to be installed separately.

[crisp night]

Oh my goodness, I fixed it thanks though!

It was my fault

[bold sluice]

@formal verge thankyou so much!

[stiff whale]

Should I report this somewhere else? I wasn't sure where it would be appropriate to report it.

[formal verge]

I'll let the appropriate team know! TY!

[stiff whale]

Awesome! Thank you kindly.

[small walrus]

Hi i did 2 sponsorships and yet I didn’t get any payment from the first one and the last one payment coming in 1 week.
The problem is the tipalti I contact my campaign agent i emailed tipalti and SE but no progress...

Hope i get a better help here in discord

[crude pecan]

@small walrus ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[lament blade]

what comads for my stream????

[prisma relic]

type: !commands in your chat 🙂

or edit here: https://streamelements.com/dashboard/bot/commands/default

[prisma relic]

only the 'latest' tipper message is saved

it would be {message} ... or should be

yup yup

https://github.com/StreamElements/widgets/blob/master/CustomCode.md#common 🙂

only the "latest" events have the message saved.

[lament blade]

How do I turn on the stream elements chat bot because my commands wont work?

[proven solstice]

Please part the bot from your dashboard > logout of StreamElements at https://streamelements.com/logout > log in again > re-invite the bot > mod it by typing /mod StreamElements in your Twitch chat (make sure it's not muted).

[lament blade]

sorry I'm new to this how do I invite the bot maybe that my problem

[proven solstice]

Login to your SE account and you will find in the right side a "Join bot" button.

[lament blade]

ok thx

[proven solstice]

Pleasure (:

[jovial steppe]

I created a custom command, but when I type, the bot just says "***"

[crude pecan]

@jovial steppe ⤵️

If links in chat are appearing as ***** either mod the bot or disable block hyperlinks in your twitch channel settings: https://dashboard.twitch.tv/settings/moderation

[muted tusk]

i getting issues with bot as sometimes responds command but most time just breaks

[wise crescent]

Hi guys I hope everything well for you,
I have an issue
My streamelements leaderboard is stopped counting messages and emojis for twitch I think for 2 weeks or more
please help, Thanks in advance
My twitch account: sezer_unlu

[terse whale]

Hi, my bot is not working at all this morning, even to send a test message through SE.Live in OBS. Is it down for everyone? I haven't changed anything, or even used my PC since my last stream on Wednesday, so nothing has changed.

[dry plinth]

hello i need help my chat commands disappeared

[rustic coyote]

I have had problems with my alerts when i change scenes. Ex I have a main scene and game scene, if i have had 5 subs and 5 followers in main scene but wanna change to game scene. Then the alerts will start from the beginning on the game scene. It has been pretty annoying bc we have to hear the alerts all over again. Any ideas why I got this problem?

[lament blade]

My chatbot still dont work when i type in the command nothing shows up

[limber charm]

lately ive been having issues with twitch alerts 'backing up' when the browser source isnt on the scene. when we go back to the scene all the alerts for the last 10 mins or so start playing

(OBS)

[weary estuary]

hello
is it possible for bot to send channel's twitch emotes in it's messages and how?
i see that global emotes send correctly, but channel's only emote-name

[lament blade]

can someone help,, my alert box isnt working. in the overlay section it works and shows up fine but when i put it into my obs it doesnt show anything at all.

[proven solstice]

Which resolution did you set in OBS for the overlay?

[proven solstice]

Did you change your name previously? If yes, provide me with the old name as well.

[wise crescent]

My previous name is "lovepage" thanks ❤️

[lament blade]

1920x1080

[proven solstice]

I've reset the connection with us. It should work properly now.

[crude pecan]

@lament blade ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[wise crescent]

thank you so much 🙏

[safe gazelle]

Hello cool streamelements team, i have a problem with the streamelements stats page, if i try to check my chatstats it says 404 page not found, i never changed my username. pls help

or do i need to enable it somewhere?

[proven solstice]

Fixed 😉

[warm sapphire]

First time here, so I apologize for dumb newbie questions, but...I'm having an issue with connecting Twitch chat with Streamelements overlay alerts...I'm getting a Nightbot error saying, 'The alias you set this command to be of, ${redeem, does not exist.' Can someone help please?

[safe gazelle]

ok i dont know how and why it didnt worked before lol can you also fix it for the channel "doberdane" ? there could be some name changes but they old

[proven solstice]

Who's channel is that one?

[safe gazelle]

its a channel of a good friend

[crude pecan]

@warm sapphire ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[proven solstice]

Can you ask him to write to us, please?

[safe gazelle]

and if i have the account id?

[proven solstice]

Sure then

I will check

[safe gazelle]

ok wait

[warm sapphire]

It said my channel is already claimed...did I miss something else?

I also imported Streamelements and Nightbot successfully.

[safe gazelle]

so i could just send the account id here? or is it like secret

61537147124a4f82390873da

[ebon forum]

The account ID is fine in public, it is just like the channel name. Chatstats for the mentioned account are now fixed.

[safe gazelle]

they are starting from 0 now?

[ebon forum]

Yes

[sage sky]

hi my chatstats page is 404 i've changed my name couple months ago could someone help me fix? (old names are "kanuiosu" and "icypace" but both are also 404) current name "kanuiiii"

[stark echo]

Hey! first time here. Would someone be able to point me in the right direction please? Im looking for info or a guide on how to add commands that clip kills and deaths (!clipkill for example). Ive seen lots of people using these and can't quite work it out. Thank you in advance 🙂

[karmic bolt]

Hi, my chatstats page is 404. I changed my name last year, could someone help me fix? (old username is "bogdyetwitch" ) my twitch username is "bogdye" now.

[ebon forum]

Fixed, no old data was migrated - starts at 0.

[ebon forum]

same as above, fixed - no old data was migrated.

[sage sky]

thanks

[karmic bolt]

thank you

[dull zodiac]

Hey could use some help. my alertbox has stopped working at all since i got affiliate. The site still emulates but its not working on twitch at all. Any help would be appreciated. Ive tried obs and streamlabs and have disconnected twitch on both still nothing

[copper arch]

I am trying to set up a Giveaway. I have StreamElements as /mod and I am able to setup and activate the giveaway. I am even able to see it count down, but the commands !ticket 1 and !enter do not register any entries. Can someone tell me what I am doing wrong.

[dry hare]

Make sure the enter command is enabled under the chat commands section

[copper arch]

Thanks, I will try that. Can it be tested?

It was not, Thanks again.

[dry hare]

You’d need an active giveaway to test

[copper arch]

I set the giveaway up already and trired to execute on stream but I figured that the setup would have activated the command set. Thanks buddy!

Just put it in custom commands right?

[quick maple]

could someone help me possibly fix my chatstats page it keeps giving me 404 page not found

[languid horizon]

hello

why my OBS.SE cant capture game ?

[jovial steppe]

How can I remove SE.Live plugin on OBS?

[dry hare]

It should be a default command

[crude pecan]

@quick maple ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

1. Channel name (old and new if changed recently)
2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[quick maple]

erm, Nephraa 61784513357b6c39f91977ad

[velvet ice]

I’m not sure if this is the place for this but Is there anyway to change the bot to show watchtime in hour’s instead of minutes?

[pseudo lynx]

i have a problem with the docks on 27.1.3, it seems that the previous dock for editing and viewer count is gone and i cant find it. and when i manually add the browser dock it disappears whenever i close obs and re open it. any quick fix or older obs download?

[latent plinth]

Update OBS to 27.2.3. 27.1.3 no longer supports logging in to Twitch.

[pseudo lynx]

is there an older download that still supports that? i cant find older version downloads.

[rigid dragon]

hey - is it possible to close the media request page and keep the queue playing? everytime i try to leave it it automatically stops the songs.

[latent plinth]

Anything before 27.2 will not support the new Twitch API and logging in.

[dry hare]

If you are using SE.Live you can click the StreamElements menu > SE.Live Docks > Media request and use it instead

[rigid dragon]

i'm using obs studio, se.live uses way too much ram

and i'm kind of short on ram

thats why i wanna close the web browser lol

[tribal oar]

None of my browser sources from either scene collection I have have been working since Monday. I've refreshed their caches and I've uninstalled and reinstalled OBS and it didn't fix the issue.

[bold garnet]

last bump. gonna switch to streamlabs's overlay if nobody cares about this issue

[eager wave]

@bold garnet Hey Alfa, sorry, just received an update from my support team. It is looking like when the Donordrive default image is changed, it will break the sound and not have it play. This could be the issue

[half magnet]

where do i put my stream key to start streaming?

or like how do i check if its correct

[latent plinth]

File -> Settings -> Stream

[spice tusk]

How to edit text in overlays?

[ebon forum]

Hi,

What is the OBS Studio version and the SE.Live version you have right now?

[lament blade]

Why i dont have the media request in obs? @violet jungle

[tribal oar]

v27.2.3 for OBS
v22.3.5.805 for SE.Live

[ebon forum]

Those are fine and up2date.

So all your normal sources work, but the browser sources do not work?

[tribal oar]

Correct. I can see my cameras and added text bubbles when I am live or when I only have OBS and not SE.Live downloaded. If I have SE.Live downloaded the area that usually shows the current layout is minimized and white. Also with SE.Live downloaded it's a struggle to click on anything in the top toolbar, audio mixer, or controls, but if I only have OBS installed I don't have a problem clicking anything. When I go live the browser sources stay invisible regardless of having SE.Live or not installed; however, you can still hear the SoundAlerts if people play them, but you can't see the visual pop-up.

[tribal oar]

Oh yeah, and my chat box is completely white

[ebon forum]

Can you try to refresh the cache for each browser source you have?

[serene blade]

Hello everybody. I hope you're doing well. I would need help: I ​​try to create another profile on obs but when I delete a scene on this new profile it also deletes the scene in the other profile. Someone would like to have a separation of scenes on each profile. Thanks very much.

[latent plinth]

In the Scene Collection menu, create a new scene collection as well.

[tribal oar]

Just tried every one and nothing changed.

[ebon forum]

Do the overlays work in the editor for you?

We need to find the issue, if they are not loading - need to find out where and why

[tribal oar]

Yeah they look perfect if I pull them up in the editor

[ebon forum]

Do you use a VPN plugin in the browser by any chance? We need to rule out why they are not loading in OBS and it looks like a network issue

[serene blade]

Thanks you very mutch

[frail tartan]

Can someone help? My alerts repeat themselves every time i switch scene.. what to do? I mean when someone follows me, alert works. Then later (1-5min) when i switch scene, it comes again

[tribal oar]

I do not the only plug-ins I have on my browser are Honey and Ad-block Plus. To me it seems like an issue between OBS and SE.Live because it is effecting the functionality of the OBS software worse when SE.Live is installed. Also with Sound Alerts and the Dragon Pets extensions working audibly but not visibly, I don't know if it's a network issue because I'd think it'd block all communications.

[ebon forum]

So far we have no confirmed reports that the SE.Live plugin causes those issues. I see another report where the overlays do not work in OBS at all, even without the SE.Live plugin installed. So i would recommend to test the network and check where the connection drops in the software, check the logs.

[tribal oar]

Okay how do I do that and what exactly am I looking for in the log.

[ebon forum]

You can provide the OBS logs here and we will check for errors.

[tribal oar]

These are my logs from today

[ebon forum]

I do not see any issues in the logs, no errors that are related to the overlays at all

So i would recommend a full reinstall of OBS Studio and SE.Live

[tribal oar]

I've already done that three times. I did notice however that when I uninstall SE.Live it doesn't actually leave the "modify or uninstall" app list

[ebon forum]

Did you check that the overlays work in the basic OBS Studio client, without the SE.Live plugin?

[tribal oar]

So, without SE.Live installed the OBS software appears as if everything is working perfectly except the browsers sources still don't visually appear, but I can at least see how things would be laid out and see my cameras and monitor and move things around. When SE.Live is installed I have to go live to know that my cameras and monitor are still visible because the area where you'd normally see it and be able to move things is just white. Having SE.Live installed also does something to make it difficult to click on certain areas. I have to practically mash the mouse button and hope one of them actually sticks. (I'm sorry if I sound aggressive at all I really do appreciate you helping me)

Okay I may have made progress give me a minute. This is the first time the uninstallation of SE.Live actually went through and told me I needed to reboot

[ebon forum]

This is very weird. I see that your PC is dated, so the new drivers should not be an issue. Do you have more data, when did it start? With the new OBS update? Or other updates like drivers?

[tribal oar]

So I stream Fridays and Mondays. Last Friday it worked perfectly, but this started on Monday. I thought it would have fixed itself since I did initially think it was a network error but yeah... it didn't 😅 I do think it updated between last Friday and Monday

[ebon forum]

The time does not help, we need hard data what could be the cause, any specific update?

[thin pilot]

Hello, can someone help me with a problem? chatstats gives me errors when I want to enter the page :(

[tribal oar]

I can send the log from the first time I noticed the problem, but all logs before that are gone. I would have to think it is just the most recent update with OBS and SE.Live

[crude pecan]

@thin pilot ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

1. Channel name (old and new if changed recently)
2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[thin pilot]

that I have to do? XD

[fathom wagon]

could anyone help me with a tipping problem? I apparently received a tip but I never saw it on SE or in my paypal, and a test tip later also never showed up. The email I linked matches but I never saw it so it seems like someone else got the money somehow?

[ebon forum]

We would need more data in that case, so please collect everything and i forward that report to the internal team for investigation.

[tribal oar]

According to my update history the last PC update I had, aside from the one I did today to hopefully fix the problem was the last day I streamed successfully March 11. It was the "Cumulative Update for Windows 10 Version 20H2 for x64-based systems (KB5011487)". I cannot remember if OBS updated on Monday, March 14, when I opened it unfortunately.

[tribal oar]

Here are two screenshots of what it looks like with SE.Live installed and one without

[nimble dune]

yes

[young raven]

What have you to do to see stream chat stats on the website

[tribal oar]

Anything else I can give you?

[abstract chasm]

Hey everyone! My name is Max and I'm new to the StreamElements discord.

I'm writing here today about an issue that's probably well known from the community and I wanted to know if there's any way to fix this issue.

I have a custom alert for hosts and a custom alert for raids. Whenever I get a raid, I see both the host and the raid prompt in my activity feed and the host alert plays instead of the raid one.

My guess is that whenever someone raids you, they automatically host your channel afterward right? So SE Live seems to be confused and shows both prompts, and only activates the first one.

I'm gonna try something tonight and deactivate the host alert to see if it automatically goes to the raid one, but I'm really sad actually lose an alert because of a logistic problem like this.

[wise matrix]

Hello I have a problem, so all the alerts don't make sounds on the stream when we receive subs, donos, etc. But when we do an alert test they make a sound is there any fix for this?

[pulsar gulch]

Hello, is there a problem with the new update 22.3.5 ?

I'm doing this update and after I reopen OBS I'm getting it again ..

[hasty patio]

Hey, when I switch the scene from one to the other, the old alerts from subs, follows, bits ect. are playing again on the new scene. Is there a way to fix this?

[frail tartan]

i have the same! i asked about this 2hrs earlier but no one has answered

[hasty patio]

good to know, thanks

[frail tartan]

i had it last evening and still have

have you tried anything to fix that?

[hasty patio]

me too since yesterday

[hasty patio]

I think there is no way on our side

[frail tartan]

yeah. i thought about re-adding the browser sources but i dont know would it help

[hasty patio]

do you have the se.live plugin? thats the only thing whats updated

[frail tartan]

yepp..

[hasty patio]

maybe thats the problem

[frail tartan]

could be, i really would like to have it fixed

very annoying

[hasty patio]

me too, will disable the plugin in the next stream an will report back 😉

[frail tartan]

hmm

[hasty patio]

*and

[frail tartan]

how to disable it?

im gonna start the stream soon

[hasty patio]

u have to delete the plugin dll in the obs folder

[frail tartan]

i send you a DM

[feral minnow]

same have u had any luck?

[nimble dune]

@tulip viper

[zenith flicker]

hi i was dm somebody to get into the private creator group chat but i cant find the person

[feral minnow]

done!

[tulip viper]

Got you 👍

[feral minnow]

Perfect!

[bold garnet]

Thank you! As long as the issue is logged somewhere I'm ok because I have an alternative solution until it's fixed

[molten fractal]

im setting up sub count and want to have text stroke be on the outside of the text but SE only allows inside the text. ive been googling custom css for a while now and cant get anything to work. anyone know some custom css thatll allow me to get the stroke to be outside the text?

[quartz prism]

Hi i have a problem with streamelements, in my obs studio i only see You have no stream activity how i can fix that ?

[surreal lark]

hey i recently updated SE Live and it broke my OBS horribly. I managed to fix it to where i no longer get white screens and my account is fully connected again but the only thing that has not fixed is my overlay browser source. everything else is fine now it's just my stream elements overlays will not load in anymore let alone any browser source for that matter (like my blerp sound alerts, that wont work anymore either). Ive tried deleting and recreating the browser sources ive tried restarting my computer i dont know what else im doing wrong.

[crude pecan]

@surreal lark ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of SE.Live
2. Exit OBS (make sure OBS is not running)
3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. Start SE.Live
5. Settings > Stream > Disconnect > Connect

[surreal lark]

when i click connect account it's giving me a white screen again

oh nevermind

it finally loaded

[hollow shadow]

my dock for stream info continues to remove itself every update and now it wont come back

obs studio

[surreal lark]

ive had that problem lately, i miraculously managed to fix that issue. for me it was disappearing because OBS was logging me out of my account every time it launched

if your account is connected properly it should open automatically and appear under the docks tab drop down

[surreal lark]

also this did not fix the issue, my overlays are still not loading

[hollow shadow]

so, i went to settings>stream>disconnect and then reconnected my stream. it came back so my issue is resolved.

[latent plinth]

Can you verify that you're on OBS 27.2.3?

[surreal lark]

where do i find that

[latent plinth]

Help -> About

[surreal lark]

yes im on 27.2.3

[latent plinth]

Okay :) old versions tend to behave weird so wanted to verify.

[surreal lark]

my activity feed dock is also still being a pain in the butt but on and off

and ye ye thats cool

one minute the activity feed is working and the next its a white screen

and its back n forth

browser sources still not functional though

[latent plinth]

Log out of SE.Live (StreamElements -> Logout), log out of OBS (File -> Settings -> Stream -> Disconnect), then log in to OBS and then into SE.Live. Just to make sure your logins are current.

[surreal lark]

lemme try deleting the browser sources, then doing that, then putting them back in

[sullen forge]

Could this script be used to set the watchTime value for a user if I were to modify it like this?
``
let channelId;
function getCookie(cname) {
var name = cname + "=";
var decodedCookie = decodeURIComponent(document.cookie);
var ca = decodedCookie.split(';');
for (var i = 0; i < ca.length; i++) {
var c = ca[i];
while (c.charAt(0) == ' ') {
c = c.substring(1);
}
if (c.indexOf(name) == 0) {
return c.substring(name.length, c.length);
}
}
return "";
}
const jwt = getCookie("se-token");

const getChannelId = () => {
return new Promise((resolve, reject) => {
fetch(https://api.streamelements.com/kappa/v2/channels/me,
{
"headers": {"authorization": Bearer ${jwt}}
}).then(resp => resp.json()).then((data) => {
channelId = data['_id'];
resolve(true);
}).catch(() => {
reject('Cannot get channelId');
});
})
};

const setPoints = () => {
var targetUserName = 'user123'
var updatedTimeValue = 1000;
fetch(https://api.streamelements.com/kappa/v2/points/${channelId}/watchtime/${targetUserName}/${updatedTimeValue}, {
"method": "PUT",
"headers": {
"authorization": Bearer ${jwt}
}
});
};

getChannelId().then(setPoints);
``

[steep sundial]

One of the streamers that I mod for is asking whether it is possible to use the custom bot name (already created) without running wither OBS.Live or Ground Control. It seems to me that the answer is probably no, but it is not clear to me.

[dry hare]

The answer would be “No, it is not possible”

[steep sundial]

Ok. Thank you.

[surreal lark]

nope browser sources still not functional

all logins are current

i'll have to go without my overlay today i guess

[sullen forge]

Hello! I'm trying to help a streamer that just started using StreamElements and wants to import the WatchTime for his users from a different chat bot. Is there any way to set the WatchTime value for a user? Possibly through api calls? I'm not sure if the script that I posted above will work for him and would greatly appreciate if somebody could please help me figure this out or point me in the right direction. Thanks!

[frail tartan]

dont anyone else has this annoying bug when alerts shows and plays again when swicthing scene??

or if so, does anyone has a solution for this?

[rough prism]

my watchtime reset for my stream, is there anyway to get it fixed?

[tawny lily]

how does one find there websocket server?

[foggy heart]

Would you be able to share your Account ID?

[foggy heart]

Could you provide more details on this? Is it for everyone in the stream?

[cold comet]

how can i get my channel tracked on https://stats.streamelements.com/ ?

[crude pecan]

@cold comet ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

1. Channel name (old and new if changed recently)
2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[cold comet]

name xHemyy and id 6012eff7366d56240cef3008

[low prism]

@latent plinth

[foggy heart]

Your page is now up

[cold comet]

thanks

[pseudo jewel]

You can ask them to export their watchtime in CSV format using the following format:

username,twitchID,currentPoints,alltimePoints,watchtime

(TwitchID and watchtime can be empty. Watchtime is in minutes.)

Example:
nuuls,123,4434,1300
darko,420,6000,7200

And then the user can import the watchtime using the import tool from here: https://streamelements.com/dashboard/account/import

[stone ravine]

I'm having the same issue cant see anything, Channel name: Zenbot_0 ID: 6212c37a416872419cef8f2d @latent plinth

[lament blade]

can anyone help me figure this out please? i'm trying to get the streamelements bot to use my twitch emotes in custom chat commands. an option was to gift the streamelements bot a sub to my channel for it to have access to the emotes, which is shown in the image. however, when i use the command it doesn't show my emotes. can anyone help me figure out what i'm doing wrong please?

[foggy heart]

That image seems to be showing the Sub Badges, not the chat emotes. Is that what you are trying to have the bot show?

[foggy heart]

Your page is now up

[lament blade]

yes, i'm trying to have it use my emotes in commands. i used that image to show it was subbed, but it's still not doing it. it does this instead:

[surreal lark]

My channel name is MichelleBelleRosewood if that’s what you mean

If you mean my discord thennnnn

Michellbelle#6739

[crude pecan]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[foggy heart]

^^I'd be looking for that!

[surreal lark]

Ah ok

Yeah I login to that with twitch so I’m pretty sure it would be MichelleBelleRosewood

[crude pecan]

@lament blade ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lament blade]

@foggy heart 5f97ac313273f51e9360eb14

[surreal lark]

Oh is THAT what you’re looking for? That looks like a stream key

I’m confused now what info exactly are you looking for and where exactly do I find it??

[dry hare]

Click the link in the bot message and you’ll see the account id

[surreal lark]

I did but it doesn’t give me a mess of letters anywhere im on mobile right now

It only shows my channel name

[dry hare]

Scroll

Can be viewed on mobile

Jesus I’ve been here since January of 2017?

[surreal lark]

Image isn’t loading

And I did scroll but I didn’t find anything

[dry hare]

Finger scroll to the right

[surreal lark]

Oh now the image loads

[frail tartan]

i see many of you have some issues but only one have this doublealert issue with me?

[surreal lark]

Oh what? I looked there and found my email

[dry hare]

Yeah finger scroll to the right and you should see it

[surreal lark]

…oh ffs I didn’t scroll far enough wtf

I wish there was a bonk emote in here

[dry hare]

Responsive web design amirite?

[surreal lark]

60a560a708bdc6d9fcde323d

[foggy heart]

Just to confirm, for the overlays, you've tried clearing the cookies and deleting/re-adding the overlays, correct?

[surreal lark]

I’ve tried the second one

And I think I tried the cookies thing

[foggy heart]

Do you know if hardware acceleration is enabled in OBS?

[surreal lark]

I don’t know what that is

Is this the cookie thing you mean #helpdesk-twitch message

[foggy heart]

Yupp, for the accel, take a look at this

[crude pecan]

OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

[surreal lark]

I’ll have to look at it later since I’m going out for a bit

But just for future reference does it need to be enabled or disabled?

[foggy heart]

Try with it enabled

Where are you unable to see the commands? Within OBS?

[lament blade]

so any idea as to why the bot isn't using my emotes?

[buoyant glade]

Hi everyone! i have some issues with the last version of se.live since the actualisation look like this, i try to uninstall and install again, restart, see if is a problem with firewalls and nothing works. obs works perfectly without se.live, somebody knows what is happening? in the spanish channel are more people with the same problem and nobody knows how to fix it

[crude pecan]

@buoyant glade ⤵️

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of SE.Live
2. Exit OBS (make sure OBS is not running)
3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. Start SE.Live
5. Settings > Stream > Disconnect > Connect

[foggy heart]

What tier sub did you give to the bot?

[lament blade]

tier 1

ohhh i see the problem lmao thank you

[foggy heart]

funsiz10Yas seems to be a tier 2, so that might be why

oh, yeah 😅

[lament blade]

that worked, thank you so much! 😆

[foggy heart]

Nice! I see it in chat too, perfect

[lament blade]

thank youuu!

[buoyant glade]

now I cant connect

[languid pasture]

Not sure if I can ask this here.

Anybody try streaming to Twitch with 100mbps up and 10 Mbps down sharing the internet with other people as well?

[surreal lark]

I was having that same issue

[foggy heart]

If possible, could you try restarting your system?

[minor brook]

i have a stupid question I cant figure out. My obs live has go live but it always goes to youtube and not twitch. How do i change that

[crude pecan]

@minor brook ⤵️

StreamElements menu, on top of OBS > Logout > Login

[minor brook]

ok ty ill try it

quick 2nd question. Can i copy a profile and use 1 profile for 1 twitch and another for a 2nd (streamkey)

[near pecan]

how do I put a stream elements overlay into obs?

[crude pecan]

@near pecan ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible as shown in this GIF: https://imgur.com/a/UvJcYXa

[buoyant glade]

i really hope not to do that again, is really annoying if i have to do it every time obs or se.live is crashing, maybe i have to change the program for streaming

[formal verge]

Hey there, would you mind clarifying as you mentioned that the issue did not start happening until you added SE.Live (the most recent update) to OBS Studio (and it's most recent update)?

[dry hare]

what's your question?

[languid pasture]

I was wondering if anyone had experience with those kinds of internet specs. @dry hare

I know it's not exactly a Stream elements question. Just asking in a place where most streamers are.

[dry hare]

what are you trying to find out?

[buoyant glade]

exactly, obs in it's most recent update is not the issue, the problem start with the last version of SE.live

[lone umbra]

So I am running on an old computer, I usually use light stream from my xbox. I am plyaing an event and all I really need to do is stream the game, nothing fancy. Is there an easy way through OBS?

[languid pasture]

Does anyone have experience streaming with internet speeds at 100mbps down and 10mbps up in a shared home network. (Family streaming Disney+, Netflix, and YouTube videos on multiple devices)

[lone umbra]

Can I just do a screen capture?

[latent plinth]

Most of those do very little upload, but significant download. They shouldn't affect streaming much unless you're on WiFi.

[lone umbra]

it says I need a driver for NVENC, anyone know where I can get that driver?

[dry hare]

What kind of question do you have about that environment?

[languid pasture]

Will that environment be good for the stream. Or will I have issues.

[dry hare]

As long as you don't try to do above 5k bitrate you should be fine

that leaves headroom for other devices

[foggy swan]

Hi! I'm currently trying to change some custom CSS to update the animated text color, but from what I can tell none of the changes I make to the CSS affect the animated text? I can adjust its positioning with the CSS but not update its color. can someone help me?

i've now added the color modifier to every piece of CSS available and it still stays dark blue i am in agony

[formal verge]

Hey, I'm so sorry, but thank you so much for doing all this troubleshooting with us. Would you mind uninstalling SE.Live and then letting me know if the issue continues for you or if it resolves?

[warm yew]

Is this where I ask question about the Stream Elements Chat modules?

[languid pasture]

@dry hare thank you for your help!

[dry hare]

Idk what I did but you welcome!

[jolly fulcrum]

err i have a big problem

[crude pecan]

@jolly fulcrum ⤵️

Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[jolly fulcrum]

oki so heres the problem, every time i copy and paste the stream url into obs and try to use it this happens

only a piece of it stays from my over lay :((

[dry hare]

What size is your canvas?

[jolly fulcrum]

im not sure

[dry hare]

1080 screen?

[crude pecan]

@jolly fulcrum ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible as shown in this GIF: https://imgur.com/a/UvJcYXa

[warm yew]

That's odd, it's cutoff inside the cource space.

[jolly fulcrum]

i think 1920-1080

yes ik :((

[dry hare]

#helpdesk-twitch message

[jolly fulcrum]

oof it already is :((

[dry hare]

Do me a favor and check what you have in obs settings > video

Screenshot that for me

[jolly fulcrum]

oki

[warm yew]

ngl, I'd suggest checking the overlay and make sure it's sized at 1080p

[dry hare]

Delete your browser source, paste the URL into a new browser source, and set the height/width at 1080/1920

[jolly fulcrum]

ok

[warm yew]

your overlay is WAY bigger than 1080p if I'm seeing that right.

[jolly fulcrum]

omg tsm!

[jolly fulcrum]

and yes

[jolly fulcrum]

tsm! you're the goat!

[dry hare]

You’re

[warm yew]

all good man.

[dry hare]

I appreciate you

[jolly fulcrum]

thx

you too

[warm yew]

I got a question about the duel bot Anyone know of a way to enforce the user cooldown on mods as well?

[dry hare]

Global cooldown should do it

I think only broadcaster is exempt from GCD? And even then I’m not entirely sure

[warm yew]

Can swear they are bypassing it, but will have to test it next stream. I do know they bypass the user cooldown it's set to 5min and mods can hammer a user

[dry hare]

Try global cooldown

I think it works

[velvet mesa]

Hi, is there a workaround to the bot deleting all messages from a user on timeout?

[prisma relic]

a timeout of -1 will ban the user, a length of 0 will delete the message, and anything > 0 will timeout for seconds

[dry hare]

What if I use pi?

Or -i?

[prisma relic]

Twitch chat does not support variables

[dry hare]

Does it support streamers?

[crude pecan]

@glacial charm ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[valid solar]

<@&382267076632379392> Hi, I have a question regarding tax forms

[latent plinth]

...

[valid solar]

Is there a way to access to those tax forms for the sponsorships I did last year?

[latent plinth]

I have no idea, I don't work for StreamElements, and I've never done a sponsorship. I can ask though.

[valid solar]

sure

[latent plinth]

Tax form are sent to streamers that made sponsorship with payments above 600USD, or received tips via Se.Pay above 20K USD. If you need it resent, you will need to contact StreamElements (https://streamelements.com/contact) and provide them with your account id.

[crude pecan]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[valid solar]

thanks

[sacred quiver]

im trying to set up an overlay counter that my mods can update. i have set up the ${count} command prompt for the chat and that work but it wont update the on screen overlay using the same var. any help?

[muted canyon]

Is there a way to make stream elements bot shoutout people via their user name and not something they type in chat

like if my friend joins and says "YO" can i set the shout out to just fire off from his name rather than YO

[manic dome]

is there a way to have multiple colors in one label? i want the "follower goal" bit to be a different color than the numbers

[dry hare]

@prisma relic ^

[ionic kelp]

Gimme a sec to find something

[prisma relic]

👍 ... OBS CSS override.

[ionic kelp]

<span style="color:red">Color Me Red</span>

You can set that within the area of the widget that where the contents are shown.

[prisma relic]

☝️ yup. that's better.

[ionic kelp]

@manic dome To ensure you see the response ^^^^

[manic dome]

i see it! i'm just a little confused as to where i put it

[ionic kelp]

The template spot

[manic dome]

ok thanks :)

[prisma relic]

ooh.... might not work on this one.

might need to use: #widget-share message

[manic dome]

ill try it. thanks :)

[lament blade]

Why i dont have the media request in obs? (Im from finland) i really need that function

[humble bluff]

Hey I am trying to find out how to do the same. Did you ever figure it out?

[prisma relic]

you could try: #command-share message

[lament blade]

Just wanted to make sure you saw this

[prisma relic]

I'm not a user of OBS, so i am unsure. I don't recall seeing that there

[lament blade]

It was there even on official website there is a post on how to use it

https://support.streamelements.com/en/articles/42-media-request-overview-and-guide

[prisma relic]

i'll take a quick check; i need to update my OBS and .Live

[lament blade]

But sadly this link https://streamelements.com/dashboard/mediarequest/general redirects me to general

basically i dont have it

[prisma relic]

oh; this is website? and not OBS?

[lament blade]

It was in obs too but i dont have it in neither places

[prisma relic]

ok; yup; .Live, it is there.

[crude pecan]

@lament blade ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[prisma relic]

then relog into your Twitch account.

[lament blade]

Weird now its there

and i have much more options than there was before

Now that is interesting; why?

[prisma relic]

🙂 you may have been in different service.

[lament blade]

Huh that works too

[prisma relic]

only Twitch has the media share

[lament blade]

Anyways thanks for the help!

[ivory holly]

Good Morning, i have an issue with my custom made overlay. Its not showing icon first for events and then name like before. I didnt change anything.. must be something with HTML or Streamelements? Can you help me?

[ivory holly]

Any1 here to help?

[proven solstice]

Hey, since it's a custom overlay, I'd advise to ask in #dev-chat

[lament blade]

hello, my stream commands dont work anymore

it seems as if streamelements bot is not exisiting yet he is in my chat

it doesnt send the chat test either in obs when i try

im not sure whats wrong

ive tried going back and forth between beta and default. but that didnt help either

so now im wondering how i can get my chatbot to work again

[proven solstice]

Hello!
Please part the bot from your dashboard > logout of StreamElements at https://streamelements.com/logout > log in again > re-invite the bot > mod it by typing /mod StreamElements in your Twitch chat (make sure it's not muted).

[lament blade]

thank you i give it a try

ok ill try that again

cause it didnt work

i departed the bot again and im logged out

[proven solstice]

Did you mod it?

[lament blade]

it never was unmodded

its still in my channel now

even though i let it part

im not logged in yet

so should i log back in now?

[proven solstice]

yes

[lament blade]

ok i can let my bot part lol

i have no join option

[proven solstice]

I see that you have custom bot enabled.
Please try this:

1. Right click on your OBS desktop shortcut and open the Properties
2. In the Target field, add the following to the very end: --remote-debugging-port=40404
3. Open OBS (or restart if it was open)
4. Open your web browser and type in: localhost:40404
5. Click on StreamElements - Activity feed
6. Navigate to the Console tab
7. Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8. Try setting the custom bot name
9. Remove the additional flag in step 2 from your shortcut properties.

[proven solstice]

The bot has already joined, no need to part it again.

[lament blade]

so i put this in the target field?"C:\Program Files (x86)\obs-studio\bin\64bit\obs64.exe"--remote-debugging-port=40404

ive got no it knowledge really

[proven solstice]

Yes, add that sequence at the end

(do not replace with what's already there)

[lament blade]

ok

it gives an error i cnat put that in that field when i hit either apply or ok

would a reinstall fix it?

[proven solstice]

What error do you see?

it should look like this:

[lament blade]

yes i have that

wait

there needs a space inbetween?

hold on

the icon image changed

from obs

it looks like a file icon now instead of the normal circle icon

[proven solstice]

that's ok, keep going with the steps

[lament blade]

it accepted it though

ok

[serene wraith]

Hello, is there a way to use media share as a channel point reward redemption? :)

[lament blade]

ERR_CONNECTION_REFUSED

it wont let me connect

i also dont see a console tab on my obs

[prisma relic]

did you get http://localhost:40404/ to load?

[lament blade]

nope

[lament blade]

it doesnt

[prisma relic]

do you have the OBS open from the shortcut mentioned above?

[lament blade]

yes

im using chrome

[proven solstice]

Can you please restart OBS again? And then open http://localhost:40404/ one more time?

[lament blade]

ok i can restart my laptop ?

[proven solstice]

No need

just OBS

[lament blade]

ok

ok it loaded

ill continue the steps now

[proven solstice]

Oki, let us know if you need us