#helpdesk-twitch | StreamElements | Page 705

round brambleBOT Jul 7, 2020, 11:28 PM

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@pure bluff Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

All hosts coming from an online channel with at least 1+ viewer
Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

pure bluff Jul 7, 2020, 11:30 PM

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i didnt know that change thanks

strong kernel Jul 7, 2020, 11:35 PM

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@hollow warren https://discordapp.com/channels/141203863863558144/494513233416421386/730164371690356867

digital idol Jul 7, 2020, 11:44 PM

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hello dose anyone have an idea why my chat commands are not working ?

round brambleBOT Jul 7, 2020, 11:45 PM

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@digital idol If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

lethal temple Jul 7, 2020, 11:57 PM

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When I unplug my microphone from my PC and plug it back, the obs don't catch my sound anymore

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uh

round brambleBOT Jul 8, 2020, 12:03 AM

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@lethal temple Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

lethal temple Jul 8, 2020, 12:03 AM

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bruh someone told me to post it in another channel

strong kernel Jul 8, 2020, 12:05 AM

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Why are you unplugging it in the first place?

lethal temple Jul 8, 2020, 12:07 AM

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I had to remove it

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I just unplugged

strong kernel Jul 8, 2020, 12:08 AM

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Windows is probably registering a different device as default after you do.

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Has nothing to do with OBS.

lethal temple Jul 8, 2020, 12:08 AM

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oh, but when i play my game, the game still detects my microphone

strong kernel Jul 8, 2020, 12:09 AM

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You can ask OBS Project about the specifics of device detection when unplugging and replugging.

round brambleBOT Jul 8, 2020, 12:09 AM

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@lethal temple For the best OBS support, please join their Official Discord @ discord.gg/obsproject

hidden lodge Jul 8, 2020, 12:11 AM

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I'm having issues with my activityfeed. I can't update the stream title at all. I try to type in the box but nothing changes. I can change the game but not the title, and refreshing and emptying the cups doesn't help.

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It also froze on me unexpectedly in stream and I missed out on a huge donation alert which obviously isn't great!

strong kernel Jul 8, 2020, 12:11 AM

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@hidden lodge https://discordapp.com/channels/141203863863558144/494513233416421386/730164371690356867

lilac idol Jul 8, 2020, 12:18 AM

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How can I limit the number of characters in the redemption item text?

strong kernel Jul 8, 2020, 12:19 AM

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There is no such option available.

lament blade Jul 8, 2020, 12:22 AM

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Hello! I need some help with the variations from the subscripcions alerts. The alerts work perfectly but when the info appears in the Event List, the gifts don't appear right. When someone gifts 5 subs, it appears that they resubbed for 5 months, not that they gifted 5... how can I fix it?
Thank you!

round brambleBOT Jul 8, 2020, 12:26 AM

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@lament blade Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org/

lethal temple Jul 8, 2020, 12:41 AM

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I did a sub goal and added it to my stream but cant see it on my obs

warm berry Jul 8, 2020, 12:52 AM

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My tip amount is not showing in my overlay just the name of the person who donated. Anybody know how to fix this?

round brambleBOT Jul 8, 2020, 12:59 AM

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@lethal temple To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

abstract hemlock Jul 8, 2020, 12:59 AM

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@warm berry add the {amount} variable

warm berry Jul 8, 2020, 1:01 AM

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@abstract hemlock {amount} will it have a "$" as well

abstract hemlock Jul 8, 2020, 1:01 AM

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@warm berry if you are using the label no need the $

warm berry Jul 8, 2020, 1:02 AM

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@abstract hemlock okay it shows the amount but it just says "1"

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is there a way i can make it say "$1.00"

abstract hemlock Jul 8, 2020, 1:03 AM

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@warm berry ${amount}

warm berry Jul 8, 2020, 1:03 AM

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@abstract hemlock thank you

calm reef Jul 8, 2020, 1:06 AM

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Hello Peeps.

Can someone please tell me if it is possible to import a scene collection from OBS to StreamElements online?

Thanks.

proper token Jul 8, 2020, 1:20 AM

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hello guys, does someone know if i can get tips from a service like donationalerts but have streamelements registering the event?

strong kernel Jul 8, 2020, 1:22 AM

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@proper token You cannot, no.

proper token Jul 8, 2020, 1:22 AM

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so we have to stick to tipping service of streamelemnts is that right?

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and can i somehow import loyalty from streamlabs to streamelements?

tough gate Jul 8, 2020, 1:31 AM

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I got tips but never received on my paypal?

strong kernel Jul 8, 2020, 1:31 AM

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@tough gate If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money.

tough gate Jul 8, 2020, 1:32 AM

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No it’s doesn’t show on my paypal at all as well

echo quiver Jul 8, 2020, 1:40 AM

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keep trying to change name and category but previous title will not delete and keep popping up

strong kernel Jul 8, 2020, 1:42 AM

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@echo quiver Known issue, you can't change the title via OBS.Live at this time.

echo quiver Jul 8, 2020, 1:43 AM

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oof ok thank you!

silk grail Jul 8, 2020, 1:44 AM

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How does one import their overlays from mixer to their twitch? I added my twitch but the import option is greyed out.

round brambleBOT Jul 8, 2020, 1:44 AM

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@silk grail Account Merging - Please note:

Merging accounts only allows faster ways to switch between accounts
Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
Merging accounts allows duplicating/sharing overlays between the accounts
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

silk grail Jul 8, 2020, 1:46 AM

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!jwt

round brambleBOT Jul 8, 2020, 1:46 AM

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You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

silk grail Jul 8, 2020, 1:49 AM

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Which staff am I to send this to?

strong kernel Jul 8, 2020, 1:50 AM

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Do you understand the limitations?

silk grail Jul 8, 2020, 1:50 AM

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Yes

strong kernel Jul 8, 2020, 1:50 AM

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Please send me both JWT tokens, clearly labeling which is which.

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@silk grail Your channels have been merged.

silk grail Jul 8, 2020, 1:54 AM

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Tyvm

calm reef Jul 8, 2020, 2:03 AM

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Can someone please help me with my previous question as I am new to all this :).

Thanks.

worthy pine Jul 8, 2020, 2:03 AM

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Heyy, How do I implement a queue as a mod?

strong kernel Jul 8, 2020, 2:03 AM

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@calm reef No, there is no import option to pull from OBS Studio into our overlay system.

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@worthy pine There is no default queue system.

worthy pine Jul 8, 2020, 2:04 AM

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But is there a list of commands, that i can implement?

strong kernel Jul 8, 2020, 2:06 AM

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Default commands are at https://streamelements.com/dashboard/bot-commands/default-commands

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

calm reef Jul 8, 2020, 2:09 AM

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@calm reef No, there is no import option to pull from OBS Studio into our overlay system.
@strong kernel Ok thank you so very much for taking the time to reply to my query. I guess I will have to do it all over again. Unless there is a way to preview all the settings in Stream Elements OBS?

strong kernel Jul 8, 2020, 2:10 AM

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Changes saved in the overlay editor will reflect immediately if you've added the overlay to OBS.

rapid cloud Jul 8, 2020, 2:10 AM

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hi all how can i reset my merch goal ?

calm reef Jul 8, 2020, 2:11 AM

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Changes saved in the overlay editor will reflect immediately if you've added the overlay to OBS.
@strong kernel sorry was this message for me?

strong kernel Jul 8, 2020, 2:12 AM

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Yes.

round brambleBOT Jul 8, 2020, 2:13 AM

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@rapid cloud To reset goals:

from the overlay editor -> session data on top right (monitor symbol) -> goals tab -> reset progress of desired goal
from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

rapid cloud Jul 8, 2020, 2:15 AM

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@round bramble ok but i dont see the merch goal

calm reef Jul 8, 2020, 2:16 AM

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Yes.
@strong kernel Thank you :).

rapid cloud Jul 8, 2020, 2:17 AM

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oh nvm it worked thx

silent oracle Jul 8, 2020, 2:17 AM

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Hi! I'm very new to this, how can I show info using this scrolling giveaway widget that I found on #widget-share? I have a test giveaway but the widget is blank while the default widget shows the giveaway... https://discordapp.com/channels/141203863863558144/457957557470887947/623835460938104834

strong kernel Jul 8, 2020, 2:17 AM

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@silent oracle Community created widgets are provided as is and it's up to you to get them running in your account.

calm reef Jul 8, 2020, 2:19 AM

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Changes saved in the overlay editor will reflect immediately if you've added the overlay to OBS.
@strong kernel just want to say thank you so very much once again and I can see the changes in OBS when I use the online editor. From now on I will use the online editor over OBS as I need to make sure my alerts are working and I can't seem to find this feature in OBS.

So thanks again :).

silent oracle Jul 8, 2020, 2:19 AM

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that's not what I read on the first message on that channel thought... https://canary.discordapp.com/channels/141203863863558144/457957557470887947/461510340467752960

zenith meteor Jul 8, 2020, 2:46 AM

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Hello! It seems I am not getting updates on Streamelements from Twitch. Someone just subbed to me and I didn't receive a notification on stream nor in my activity feed.

round brambleBOT Jul 8, 2020, 2:46 AM

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@zenith meteor Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

Imgur

zenith meteor Jul 8, 2020, 2:48 AM

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Interesting, okay thank you!!

uneven escarp Jul 8, 2020, 2:50 AM

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My media keeps auto skipping songs say either "not available in country" or "can't play on browser"

abstract hemlock Jul 8, 2020, 2:52 AM

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@uneven escarp try this:

1) Right click on your OBS desktop shortcut -> properties - in the "Target" field add this -> --remote-debugging-port=40404
2) Open OBS(or restart if it was open)
3) Open your browser and type in "localhost:40404"
4) Click StreamElements - Media request link
5) Point the (in browser) URL to https://youtube.com
6) Use the OBS dock to search for a song and play it after ads
7) Restart OBS and preform media request via chat
8) Remove --remote-debugging-port=40404 from shortcut

cerulean gate Jul 8, 2020, 2:52 AM

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Anyone else find when they click stream settings, then try to edit the title, it won't let you type and the cursor jumps to the end but nothing happens?

strong kernel Jul 8, 2020, 2:53 AM

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@cerulean gate https://discordapp.com/channels/141203863863558144/494513233416421386/730164371690356867

uneven escarp Jul 8, 2020, 2:56 AM

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It won't load anything when Im on step 3

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still not working

abstract hemlock Jul 8, 2020, 3:08 AM

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@uneven escarp 100% sure that you open restart obs after adding "--remote..." on target?

uneven escarp Jul 8, 2020, 3:08 AM

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correct

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I'll run through it again

lament blade Jul 8, 2020, 3:09 AM

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cant change my stream title?? after recent update

strong kernel Jul 8, 2020, 3:09 AM

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@lament blade https://discordapp.com/channels/141203863863558144/494513233416421386/730164371690356867

round brambleBOT Jul 8, 2020, 3:27 AM

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@frail briar Please follow our community rules:

No advertisement or stream promotion
Respect ALL server members
No NSFW/NSFL

Thank you

storm leaf Jul 8, 2020, 3:38 AM

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when I go to steamelements.com the page is blank

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😢

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I cleared my cache/cookies

strong kernel Jul 8, 2020, 3:39 AM

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Don't use Edge.

storm leaf Jul 8, 2020, 3:39 AM

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okay

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thank you so much!!

round brambleBOT Jul 8, 2020, 3:43 AM

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@echo sedge Please follow our community rules:

No advertisement or stream promotion
Respect ALL server members
No NSFW/NSFL

Thank you

wind bough Jul 8, 2020, 3:46 AM

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why does it switch immediately when i switch scene with my transition set to 1100 ms?

📎 2020-07-08_05-39-01.mp4

round brambleBOT Jul 8, 2020, 3:47 AM

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@wind bough For the best OBS support, please join their Official Discord @ discord.gg/obsproject

lament blade Jul 8, 2020, 3:47 AM

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What format is your stinger in?

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File format

wind bough Jul 8, 2020, 3:48 AM

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MOV

lament blade Jul 8, 2020, 3:48 AM

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(How large is the file is the more important question)

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Oh ok...

junior vortex Jul 8, 2020, 3:51 AM

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Hello, I was wondering for the labels if there was one for total sub points and not just total subs

strong kernel Jul 8, 2020, 3:52 AM

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Twitch removed that endpoint from their API, so no.

hardy laurel Jul 8, 2020, 4:24 AM

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I cannot figure out how to change the text on this overlay I downloaded

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Killing me

strong kernel Jul 8, 2020, 4:25 AM

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@hardy laurel You're probably editing the layer name, not the actual text. Select the text widget and open the settings on the left.

hardy laurel Jul 8, 2020, 4:25 AM

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Ok

mortal pilot Jul 8, 2020, 4:27 AM

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so on the twitch i got the StreamElements Leaderboards extensions and no data shows for points and chat stats ,i got no clue what to do

hardy laurel Jul 8, 2020, 4:28 AM

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Yeah been starring at this for a hour...

round brambleBOT Jul 8, 2020, 4:28 AM

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@mortal pilot If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

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@hardy laurel Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org/

hardy laurel Jul 8, 2020, 4:34 AM

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Np

mortal pilot Jul 8, 2020, 4:36 AM

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i believe my old name was prviteomar and my new one is StoDoStudios

hardy laurel Jul 8, 2020, 4:38 AM

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📎 unknown.png

strong kernel Jul 8, 2020, 4:42 AM

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Right. Select the text widget and open SETTINGS on the left panel.

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Once open, you will see the text field you can use to edit what the text says.

zenith meteor Jul 8, 2020, 4:49 AM

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Hello, my commands on Stream Elements are not working 😦

subtle stream Jul 8, 2020, 4:49 AM

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mine too o.o

zenith meteor Jul 8, 2020, 4:49 AM

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🥺

hardy laurel Jul 8, 2020, 4:49 AM

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Nope

subtle stream Jul 8, 2020, 4:49 AM

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just kicked and readded bot and it's not even sending test message

round brambleBOT Jul 8, 2020, 4:50 AM

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@zenith meteor If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

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@subtle stream If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

strong kernel Jul 8, 2020, 4:51 AM

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@hardy laurel Yes.

📎 unknown.png

subtle stream Jul 8, 2020, 4:51 AM

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so it's just bugged with my name/streamer right now?

strong kernel Jul 8, 2020, 4:51 AM

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@subtle stream Read the message again. You can still use your username.

subtle stream Jul 8, 2020, 4:52 AM

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oh oh oh didn't quite catch the last sentence in full x.x my bad

hardy laurel Jul 8, 2020, 4:53 AM

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Llmmmaaaaooooo

mighty junco Jul 8, 2020, 4:54 AM

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we have an alert for 5, 10, 20 gifted subs, the sound doesnt play on the 5, but does on the rest. i've reloaded the sounds again but any thoughts what it could be?

hardy laurel Jul 8, 2020, 4:54 AM

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I was in text trying to change the name, cuz u know I'm changing text not setting.lmmmmmmmmaaaaoooo

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Thx for the help @strong kernel !!!!!

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Tune in next episode when we ATTEMP bit name change

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https://media.tenor.com/images/67309f4ed7e7e7d84b9a4c0c5974fb91/tenor.gif

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*Bot

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Again thx!! @strong kernel for your help

sullen cobalt Jul 8, 2020, 4:57 AM

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Hey there. Had an Issue this weekend that unfortunately is still persisiting. My audio is not working on my overlay. It works on my editor. But does not work if I put the link into a new browser window.

hardy laurel Jul 8, 2020, 5:09 AM

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Que Paso primo'
https://media.tenor.com/images/225304e4a04ab905d0d1e76d89cfceda/tenor.gif

drowsy path Jul 8, 2020, 5:26 AM

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Is there a way to prioritize "exact" donation alert variables over "at least" variables. I have one of many possible alerts play whenever someone donates but I want a specific alert to play every time someone donates a predetermined amount instead.

wide peak Jul 8, 2020, 5:52 AM

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When I try !givepoints (name) (amount), it tells me I have no points to give. How do you go about fixing this and how would I give points to all in my chat?

prisma relic Jul 8, 2020, 6:03 AM

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Make sure you have that command enabled @wide peak (but note that is normally for viewers to give their points to others)

📎 unknown.png

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for addpoints; make sure this is enabled:

📎 unknown.png

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I believe it is !addpoints all 100 to give everyone in chat 100 points for example.

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Yes @drowsy path; the exact values should override the "at least" in the AlertWidget:

📎 unknown.png

drowsy path Jul 8, 2020, 6:12 AM

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Thank you @prisma relic. I was getting different results when I was testing but I must of made an error in what I input

prisma relic Jul 8, 2020, 6:15 AM

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It should be 100%; i tested that alert 10 times with 14.25 and it triggered the correct one every time. unless i just got really really lucky 🙂

orchid axle Jul 8, 2020, 6:18 AM

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so I'm doing a charity event for WWF and my alerts aren't working but donation ticker is.

📎 1.png

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📎 2.png

prisma relic Jul 8, 2020, 6:23 AM

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I don't have that connection @orchid axle ... but are you seeing the alert when emulating the event in the editor?

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📎 unknown.png

burnt scarab Jul 8, 2020, 6:25 AM

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Hey everyone, just ran into some issues tonight for the first time. My chat bot is no longer using any custom commands and OBS Live isn't allowing me to change the stream title or game. When I try to type in the stream title field, literally nothing happens. I can delete a few characters form the game field, but can not type. I disconnected my Twitch and reconnected in OBS, no luck. Any tips?

📎 unknown.png

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📎 unknown.png

prisma relic Jul 8, 2020, 6:27 AM

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There is a bug with setting the streamtitle in OBS; you can set the title with the !settitle command in chat

burnt scarab Jul 8, 2020, 6:28 AM

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I think my chat commands being messed up don't allow me to do that. I just tried and it cleared my game field.

prisma relic Jul 8, 2020, 6:29 AM

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Are you using a custom bot name or you name (not the StreamElements) for the bot name?

burnt scarab Jul 8, 2020, 6:29 AM

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I am just using my name.

orchid axle Jul 8, 2020, 6:29 AM

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@prisma relic yea when i emulate it. It does show

prisma relic Jul 8, 2020, 6:30 AM

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Ok. but when I real donation comes in from stream then it is not working?

orchid axle Jul 8, 2020, 6:30 AM

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in the 2nd photo though it wont let me put in the current campaign just comes up blank

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thats correct @prisma relic

burnt scarab Jul 8, 2020, 6:31 AM

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@prisma relic I just changed it to StreamElements and the chat commands work again. Still unable to change the stream title and game though. (Take your time with me, help Cheese before helping me haha)

prisma relic Jul 8, 2020, 6:32 AM

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When you type it in; save the overlay. then close and go back into it. it is remaining empty there @orchid axle ?

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make sure you have that command enabled in the chat settings @burnt scarab

📎 unknown.png

orchid axle Jul 8, 2020, 6:34 AM

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It wont allow me to type it in. Only select something but its blank 😦 sorry @prisma relic and @burnt scarab haha

prisma relic Jul 8, 2020, 6:35 AM

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It's alright that is why we help 🙂 .... but i don't have that connection so I can't test the fields. So you can't type in that field at all?

round brambleBOT Jul 8, 2020, 6:35 AM

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@burnt scarab If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

burnt scarab Jul 8, 2020, 6:35 AM

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I am able to set it with chat commands now, but it is just a known issue I can't manually change it? No solutions?

prisma relic Jul 8, 2020, 6:35 AM

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Once you get the !settitle command working; try those steps above to reset the bot back to the name you want

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Correct there is a bug in the OBS setting window and the devs are looking into it

strange dirge Jul 8, 2020, 6:36 AM

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Quick question kinda new to all of this but is there away to get the hype bar widget to go off when a emote is typed rather then when a new follower or subscriber to activate it

burnt scarab Jul 8, 2020, 6:38 AM

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Awesome, thank you so much @prisma relic you da bomb.com

prisma relic Jul 8, 2020, 6:40 AM

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is that one of the default widgets or one of the custom ones from #widget-share @strange dirge ?

half trail Jul 8, 2020, 6:40 AM

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Can somebody help me? I'm having an issue, where I made a custom command from streamlabs on streamelements that is, !donate, and it showing the stream elements one, how do I remove that command? I've already looked in commands, and I haven't even setup paypal on StreamElements, please help me.

strange dirge Jul 8, 2020, 6:41 AM

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Its in the widget section of streamelement site

prisma relic Jul 8, 2020, 6:42 AM

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oh; is it the HypeBoss one?

half trail Jul 8, 2020, 6:42 AM

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i need some help

prisma relic Jul 8, 2020, 6:42 AM

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Please be patient 🙂

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going to get you a screen shot

half trail Jul 8, 2020, 6:43 AM

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ok sorry

prisma relic Jul 8, 2020, 6:43 AM

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check in https://streamelements.com/dashboard/bot-commands/custom-commands see if you see it in there

half trail Jul 8, 2020, 6:44 AM

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in my message i said that i've already checked in there.

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I only have !donate but thats to go to my streamlabs

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not streamelements

prisma relic Jul 8, 2020, 6:44 AM

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ok. so you don't have it as a custom one in S.E.

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.... might take a second it could be a alternate trigger for a default one

strange dirge Jul 8, 2020, 6:45 AM

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📎 JPEG_20200707_234511.jpg

half trail Jul 8, 2020, 6:45 AM

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its trying to give a stream elements donation link

strange dirge Jul 8, 2020, 6:45 AM

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Its this one

half trail Jul 8, 2020, 6:45 AM

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📎 unknown.png

prisma relic Jul 8, 2020, 6:46 AM

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go to the default command; and look at !tip; remove the donate part lower right

📎 unknown.png

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ahhh. thank you @strange dirge. let me take i look. i was confused cause i wasn't finding it in my list. i need to add it 🙂

half trail Jul 8, 2020, 6:47 AM

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Thank you so much!!

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that fixed it

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<3

prisma relic Jul 8, 2020, 6:50 AM

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It should be possible @strange dirge because the code can be edited. do you want it to work a specific emote?

strange dirge Jul 8, 2020, 6:50 AM

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Yeah i would love for it to activate when some one drop a SabaPing emote

prisma relic Jul 8, 2020, 6:52 AM

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it looks like it is in there already in the settings;

📎 unknown.png

strange dirge Jul 8, 2020, 6:55 AM

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So i changed that "kappa" to SabaPing and that makes it so u need that emote fill the bar but in order to get the hype bar to pop up i need a new follower or sub

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If that makes sense ...and wanted to see if i could change it so that of u type that emote it would pop up

acoustic trail Jul 8, 2020, 6:55 AM

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May I get some help please!

prisma relic Jul 8, 2020, 6:56 AM

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Ah.... ok. i see now @strange dirge so it basically "autostarts"

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Sure @acoustic trail. what is the question?

acoustic trail Jul 8, 2020, 6:56 AM

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I’m a mod for someone’s channel and I’m just wondering why the subcount command doesn’t work if I used the variable with streamelements

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It’s constantly just shows 0 subs

strange dirge Jul 8, 2020, 6:57 AM

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Yes it auto starts for followers and subs wanted to know if i was able to make it autostart with a emote if possible

prisma relic Jul 8, 2020, 6:57 AM

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@orchid axle .... i'm still looking to see if anyone has a experience with that connection and can test entering the ID into that field

strange dirge Jul 8, 2020, 6:58 AM

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I dont get new followers and subs very often but liked the hype idea

half trail Jul 8, 2020, 7:00 AM

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I need help with one more things.

prisma relic Jul 8, 2020, 7:00 AM

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There was a bug for some users and the Sub count @acoustic trail. I know the Dev guys were working on it; but not sure the status. I'll check for ya.

half trail Jul 8, 2020, 7:00 AM

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📎 unknown.png

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It says 6-9-20 to 7-8/20 which is tomorrow and I need one more stream on 7 different days

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is it going to reset tomorrow?

acoustic trail Jul 8, 2020, 7:01 AM

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@prisma relic thank you so much!

orchid axle Jul 8, 2020, 7:01 AM

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@prisma relic No worries 🙂 Sorry and thankyou so much

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for all your help

prisma relic Jul 8, 2020, 7:02 AM

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No problem. Hopefully someone else knows an easy fix ya 🙂

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I am not sure how Twitch does the stats @half trail ... i think it is a "rolling" range though. so last 30 days. but i am not 100% sure on that.

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I'll take a look at the code and see if I can find an easy way to start with just an emote @strange dirge

strange dirge Jul 8, 2020, 7:07 AM

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Thank you @prisma relic

wild turtle Jul 8, 2020, 7:16 AM

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Even though I have overlays made, I am only finding this the last few days on stream elements... I don't know if my alerts are still working either

📎 unknown.png

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If anyone knows or can help, please do

round brambleBOT Jul 8, 2020, 7:16 AM

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@wild turtle Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

prisma relic Jul 8, 2020, 7:17 AM

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you are logged into youTube account in the screen capture 🙂

wild turtle Jul 8, 2020, 7:17 AM

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Supposed to be logged in on YT, still not working..

prisma relic Jul 8, 2020, 7:19 AM

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can you switch to Twitch there and see the overlays?

📎 unknown.png

wild turtle Jul 8, 2020, 7:19 AM

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I don't stream on twitch, I stream on YT. I made the overlays on this specific channel on YT

prisma relic Jul 8, 2020, 7:20 AM

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ahh... ok; this is #helpdesk-twitch 🙂 jump over to #helpdesk-youtube

strange dirge Jul 8, 2020, 7:21 AM

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Any luck

wild turtle Jul 8, 2020, 7:22 AM

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thanks

prisma relic Jul 8, 2020, 7:26 AM

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I got sidetracked @strange dirge .... let me check; i think it might work. just trying to make it "easy" to add in

strange dirge Jul 8, 2020, 7:26 AM

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Lol all good man

prisma relic Jul 8, 2020, 7:28 AM

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no problem @wild turtle .... i don't have a youTube account so I can't check with it. But i did have that screen about an hour ago on my Twitch and the relog did work for me. Only other things would be to (make sure you are using chrome) and try in incognito mode.

strange dirge Jul 8, 2020, 7:42 AM

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@prisma relic any word

wild turtle Jul 8, 2020, 7:48 AM

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Thanks @prisma relic . Tried incognito on chrome as well. no luck, I will give it another day or so to see if it clears up

prisma relic Jul 8, 2020, 7:55 AM

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Hype Bar 'start' trigger with emote is in #dev-chat

quartz vigil Jul 8, 2020, 8:14 AM

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i need a mod

past seal Jul 8, 2020, 8:16 AM

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my point system isnt being seen?

round brambleBOT Jul 8, 2020, 8:16 AM

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@quartz vigil Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

twin sentinel Jul 8, 2020, 8:16 AM

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@past seal Can you elaborate please?

past seal Jul 8, 2020, 8:17 AM

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set up a point system and my mods nor viewers can see it

twin sentinel Jul 8, 2020, 8:18 AM

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https://support.streamelements.com/hc/en-us/articles/115000370912-Loyalty-System

past seal Jul 8, 2020, 8:18 AM

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nevermind figured it out

#

appreciate it!

timid crag Jul 8, 2020, 8:37 AM

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hello support is there anyway to implement the streamlabs bot into discord so he auto posts going live messages and stuff and that my commands from chat are working in discord? something like nightbot and muxybot have it? would be great to have this implementation tho!!

prisma relic Jul 8, 2020, 8:37 AM

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there is no integration between StreamElements and Discord

dull venture Jul 8, 2020, 8:43 AM

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Is there something I can add to OBS that will accurately update most recent follower & follower count?

sick atlas Jul 8, 2020, 8:44 AM

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Kappagen isn't picking up default twitch emotes, ie Kappa, but its working for emojis

untold crest Jul 8, 2020, 8:45 AM

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@dull venture

📎 unknown.png

dull venture Jul 8, 2020, 8:51 AM

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@untold crest where is that menu located?

untold crest Jul 8, 2020, 8:54 AM

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In overlay editor: https://streamelements.com/dashboard/overlays

charred quartz Jul 8, 2020, 8:58 AM

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is it going to reset tomorrow?
@half trail no, its not

azure garden Jul 8, 2020, 9:01 AM

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i cant hear anything atall when i have OBS open?

round brambleBOT Jul 8, 2020, 9:02 AM

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@azure garden If you are not hearing your Alerts and/or Media request, you are most likely using the "Control Audio via OBS" option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.
https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png

azure garden Jul 8, 2020, 9:02 AM

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im not hearing gameplay, youtube, other apps, on or off stream

untold crest Jul 8, 2020, 9:04 AM

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Do you have a setup through virtual audio device (like voicemeteer banana)?

lament blade Jul 8, 2020, 9:04 AM

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Hi please for advice. This shows me the streamelements in gifts. Subs I work without a problem, but why not a gift? I can also see how much Donate I got in the streamelemnts on the websites. Thanks for the advice on how to get it up and running.

📎 top_gift.png

azure garden Jul 8, 2020, 9:04 AM

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no, just plug and play,

untold crest Jul 8, 2020, 9:05 AM

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You may also have a default device set to something else than your regular device. Click a speaker icon next to clock and check if device there is set to the same as you are using

#

For example if you have Blue Yeti microphone it has soundcard built in, so your default audio could change to that, and your headphones are plugged into your PC directly

#

📎 unknown.png

proud cedar Jul 8, 2020, 9:06 AM

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Help 😄 Mobile streaming 720p, 2000kbs, 30fps overlays working but after changing to 1080p we cant get any of the overlays to function. We have 1x 720p overlay and 1x 1080p on the streamelements website.

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Using StreamElements beta app on Android

untold crest Jul 8, 2020, 9:07 AM

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@proud cedar please follow to #helpdesk-mobile so your question will be noticed by somebody experienced in mobile app

dull venture Jul 8, 2020, 9:10 AM

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@untold crest Great, thanks!

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@untold crest What are the dimensions to use when uploading the overlay to OBS?

untold crest Jul 8, 2020, 9:19 AM

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Most likely it is 1920x1080

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Basically it must be the same resolution within OBS and overlay properties

📎 unknown.png

dull venture Jul 8, 2020, 9:21 AM

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That worked, thanks!

icy moss Jul 8, 2020, 9:21 AM

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Hello i want to ask something how to see my activity feed

#

pls anwser me

#

i want this widget left screen

charred quartz Jul 8, 2020, 9:21 AM

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streamelements > activity feed in the menu on top of OBS

random axle Jul 8, 2020, 9:23 AM

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Howdy. Why Bot Modules Alerts text that i add always reset b to default after exiting that page 😦 Enabled is shown to be active for every alert, but the main bar's toggle box is always off even if i try to click it on 😮 😦 Good thing is that website saves the text to what was written to box so don't have to write them all again. I did save them to R.Text Doc just in case.

Don't know how to explain better than this, can take screenie if needed. I have saved after each edit & "saved" was shown at top 🙂 Also other prob: Chatbot not appearing in Ground Control's Desktop Client even after 3x relaunches 😦 I did the chatbot activation like was shown in tutorial. Gonna try w launching it again soon.

charred quartz Jul 8, 2020, 9:23 AM

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need to click save

icy moss Jul 8, 2020, 9:24 AM

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@charred quartz Thank You have a great day

charred quartz Jul 8, 2020, 9:24 AM

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after that go to obs and double click your web source and refresh its cache, also recommend to check "reload when not active" @random axle

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option is blued

📎 unknown.png

icy moss Jul 8, 2020, 9:27 AM

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how can i change title via se ?

round brambleBOT Jul 8, 2020, 9:28 AM

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@icy moss There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

ionic kelp Jul 8, 2020, 9:29 AM

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@random axle As far as the bot option in GC I'll poke a staff to "fix" it.

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Restart it and it should be there now.

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As far as the alert options what browser you doing it in?

rare bay Jul 8, 2020, 9:32 AM

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Mano

random axle Jul 8, 2020, 9:32 AM

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@charred quartz Thanks for the info about Obs's web source & image provided. I did save after every edited text to follower box & others. There was "saved" shown on top of the box. Now i toggled bottom box & don't have the one above it enabled "shutdown source when not visible" It's on your image so should i enable it ? There's no Reload when not active so i guess you meant that "shutdown.." ^^

I've never used it & haven't noticed probs so maybe not 🙂 @ionic kelp Tybows down. EDIT after Sudo rm's Question: Using Brave Browser & didn't toggle off Brave Shields yet for StreamElements site so gonna do it now.

rare bay Jul 8, 2020, 9:33 AM

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Lá quando vc vai resgatar itens fica dizendo que vc tem que iniciar sessão aí eu iniciei liguei aque no discord quando vou resgatar lá fica dizendo pra iniciar sessão de novo

ionic kelp Jul 8, 2020, 9:34 AM

#

#🇵🇹︱português

rare bay Jul 8, 2020, 9:34 AM

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Eu prefiro o de Nobru que não tem isso de discord

round brambleBOT Jul 8, 2020, 9:34 AM

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@random axle Our Dashboard and Overlay editor are Chromium Optimized. We strongly recommend using Chrome. Opera GX and the new Microsoft Edge Chromium might work closest to Chrome as its also Chromium built. FireFox also works, but some things might look a bit different or not work. We do not recommend using Internet Explorer with our Dashboard as it does not support functions.
If the website doesn’t work on chrome, be sure none of your plugins are blocking our website or clear your cookies. You can try if the website works in a incognito tab.

random axle Jul 8, 2020, 9:35 AM

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Brave Browser is Chromium based so it should be good esp. after i take down the Sec Shields for SE site. Gonna test it & those other things now.

sonic mulch Jul 8, 2020, 9:43 AM

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Hello, I can't see the previews overlays, It's just blank page, is there anyway to fix ?

untold crest Jul 8, 2020, 9:44 AM

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@sonic mulch if you have white text only there it will blend into default white background of browser, the best way is to check it by pasting preview URL into OBS Browser source

random axle Jul 8, 2020, 9:45 AM

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@ionic kelp Chatbot came to D.Client after what you did o/ Now i did those steps recom. by @charred quartz & alert box txts written are there after left page & came b so is good. They all have "enabled" toggled, but the main "chat alerts" is off. Before made changes that didn't stay when clicked. Trying again now. EDIT: Now Chat Alerts box stays on Enabled ❤️ Ty to both. Wish you good day o/

sonic mulch Jul 8, 2020, 9:46 AM

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@untold crest the page is full blank, It simple does not open

untold crest Jul 8, 2020, 9:47 AM

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If you have alertbox only there it will be blank until you play an alert (or emulate with "Preview LIVE on stream")

sonic mulch Jul 8, 2020, 9:48 AM

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I think I don't even have alertbox, since I can't install it, I can't see the widgets page

untold crest Jul 8, 2020, 9:49 AM

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You have to add widgets to overlay, not by clicking "preview" but "edit" in overlay list here https://streamelements.com/dashboard/overlays

sonic mulch Jul 8, 2020, 9:51 AM

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Oh it work, thank you very much @untold crest ❤️

hollow elbow Jul 8, 2020, 9:58 AM

#

Hello

#

How do you get xbox party chat into obs live

round brambleBOT Jul 8, 2020, 9:59 AM

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@hollow elbow For the best OBS support, please join their Official Discord @ discord.gg/obsproject

random axle Jul 8, 2020, 10:02 AM

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Question: Is it ok to remove Chatbot from Ankhbot D.Client now that i have ChatBot put into StreamElements D.Client ? Confused with that I tested the bot after put in the token & changed it's name on SE D.CLient. It appeared on twitch chat, but with the old name that had put into Ankhbot D.Client.

warped perch Jul 8, 2020, 10:03 AM

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Hi guys, i need help about StreamElements Stream Store items. I want to make command SFX + GIF's ( for example AYAYA ) but i cannot make !ayaya command for it, need to make command like !buy ayaya !buy ayaya2 . Can i get rid of !buy ? ( i can change it but cannot make directly !StreamStoreItemName ) and also there is bot announcement at chat like this : @warped perch, you successfully redeemed ayaya for 0 Coin. Can i turn this off too? If so how, couldn't find it. ( sorry for my bad english )

twin sentinel Jul 8, 2020, 10:04 AM

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Use the redeem variable to create a custom command and the message cannot be turned off.

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@random axle If you do not need one of teh chatbots any more, you can sure feel free to remove the one.

random axle Jul 8, 2020, 10:06 AM

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@twin sentinel Thanks 🙂 Guess i don't after get "already did i guess, but name change didn't happen yet after tested" the SE Chatbot working 🙂

primal notch Jul 8, 2020, 10:44 AM

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I have a little big problem, yesterday the notifications in chat, timers and commands in chat works perfectly but today we changue our name from playcouple2 to playcouple and now the chat things dont work, (the overlays and alert overlays works perfectly). Any can help? Thanks

round brambleBOT Jul 8, 2020, 10:44 AM

#

@primal notch If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

twin sentinel Jul 8, 2020, 10:45 AM

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@primal notch Have you changed your name before that?

primal notch Jul 8, 2020, 10:46 AM

#

My old name is playcouple2 and my new name is playcouple

twin sentinel Jul 8, 2020, 10:47 AM

#

Yes, have you renamed before you have named playcouple2 already?

primal notch Jul 8, 2020, 10:49 AM

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Yes, my first name months ago was playcouple but my girlfriend touch and put another thing then we like to move to playcouple another time but twitch have coldown so we put playcouple2 (with playcouple2 works well but have been several month ago maybe i fixed it )

#

now i have do it all the changes that the support ai says

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http://prntscr.com/te04bg

Lightshot

Screenshot

Captured with Lightshot

#

now works well

#

thanks so much seriusly

halcyon portal Jul 8, 2020, 10:55 AM

#

how do i make the price higher in the Stream store?

red zephyr Jul 8, 2020, 10:58 AM

#

Hello, how can i get url link for OBS if i created some animations and if viewer would write command in a chat the animation will be popped on a stream

fossil jasper Jul 8, 2020, 10:58 AM

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My streamelements chatbot does not display any messages in chat for follows or commands. The bot is modded in chat, but doesn't seem to respond to any commands or viewer actions.

round brambleBOT Jul 8, 2020, 10:59 AM

#

@fossil jasper Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

fossil jasper Jul 8, 2020, 10:59 AM

#

I've done that

prisma relic Jul 8, 2020, 11:00 AM

#

are you using a custom bot name?

fossil jasper Jul 8, 2020, 11:00 AM

#

no

round brambleBOT Jul 8, 2020, 11:00 AM

#

@fossil jasper Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

Imgur

fossil jasper Jul 8, 2020, 11:00 AM

#

I've done that as well.

prisma relic Jul 8, 2020, 11:01 AM

#

Are you expecting the bot to have "StreamElements" as the username?

fossil jasper Jul 8, 2020, 11:02 AM

#

I guess? Should I be expecting something else?

prisma relic Jul 8, 2020, 11:02 AM

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@halcyon portal can you ask that in #helpdesk-merch ? i think someone there might be able to help better.

halcyon portal Jul 8, 2020, 11:02 AM

#

ok

prisma relic Jul 8, 2020, 11:03 AM

#

The bot can be the default name "StreamElements" your Username or a Custom Name that you set up.

fossil jasper Jul 8, 2020, 11:03 AM

#

I have no preference.

prisma relic Jul 8, 2020, 11:04 AM

#

Can you post your Twitch channel name here?

#

just the name

#

not a full link

fossil jasper Jul 8, 2020, 11:04 AM

#

Also, if I check StreamElements chat activity by clicking the name in the chat list it does show this.

📎 unknown.png

#

phobicsquirrel

#

However, those messages and any others do not get posted to chat.

round brambleBOT Jul 8, 2020, 11:06 AM

#

@fossil jasper If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

prisma relic Jul 8, 2020, 11:06 AM

#

try log in with your name on that last part.

fossil jasper Jul 8, 2020, 11:07 AM

#

Will do.

prisma relic Jul 8, 2020, 11:09 AM

#

Not sure what is going on there; but it is telling me you have a custom name and that name is not a mod.... but it's defiantly a mod. 🤣 🤞 that corrects the issue

fossil jasper Jul 8, 2020, 11:10 AM

#

I've changed the layout of OBS.live and cant seem to find the hamburger icon in step one... i'm a total failure. lol

prisma relic Jul 8, 2020, 11:11 AM

#

📎 unknown.png

fossil jasper Jul 8, 2020, 11:11 AM

#

clutch, thanks.

prisma relic Jul 8, 2020, 11:12 AM

#

it is buried under a few clicks 🤣

fossil jasper Jul 8, 2020, 11:12 AM

#

Alright, it was set to use my name. Is there a way to re-enable it to do that?

prisma relic Jul 8, 2020, 11:13 AM

#

set it to the last option "custom bot name" in what the AI bot said. and log in there with your name

#

then check the commands

fossil jasper Jul 8, 2020, 11:15 AM

#

Perfect, you're awesome. That was some of the best customer service I've ever received.

warm violet Jul 8, 2020, 11:16 AM

#

I cant get my subs and cheers to pop up on the leader board extension. Ive tried logging out and uninstalling and reinstalling after logging in.

runic fox Jul 8, 2020, 11:17 AM

#

carnt change my title wont let me delete it

round brambleBOT Jul 8, 2020, 11:18 AM

#

@runic fox There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

prisma relic Jul 8, 2020, 11:22 AM

#

@warm violet if you go to your dashboard https://streamelements.com/dashboard .... do you have a sub count there?

warm violet Jul 8, 2020, 11:22 AM

#

yes 41

#

the bot wasnt in the stream at the time but it has my caht messsages and most emotes.

prisma relic Jul 8, 2020, 11:24 AM

#

I have not used the extension before; so i will ask to see if someone as experience with that.

#

@warm violet I am not seeing the extension on your panel. I believe it needs to be active on the panel before the stats start to populate it

bitter flower Jul 8, 2020, 11:35 AM

#

Can anyone help me with finding out a log of when tickets were bought for a contest I'm running?

mellow flicker Jul 8, 2020, 11:39 AM

#

i have a question , accidentaly instead to link my twitch channel to my youtube channel , ive logged in with the twitch channel, now when i want to link the accounts its says that is claimed....how do i unclaim an account

warm violet Jul 8, 2020, 11:40 AM

#

@prisma relic i had just taken it off let me reinstall

prisma relic Jul 8, 2020, 11:41 AM

#

ya. it needs to be on the panel to record the data

round brambleBOT Jul 8, 2020, 11:41 AM

#

@mellow flicker Account Merging - Please note:

Merging accounts only allows faster ways to switch between accounts
Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
Merging accounts allows duplicating/sharing overlays between the accounts
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

warm violet Jul 8, 2020, 11:41 AM

#

well now its working

#

Thank you

#

Not sure waht clicked but hey

inland stirrup Jul 8, 2020, 11:42 AM

#

Hello, I am new to discord and just as new to stream elements... How do I remove the chat bot?

prisma relic Jul 8, 2020, 11:43 AM

#

me either @warm violet 🙂 glad it works now

twin sentinel Jul 8, 2020, 11:43 AM

#

@inland stirrup On the StreamElements dasboard, there is a PART CHANNEL button.
If there is anything more we can assit you with, let us know.

inland stirrup Jul 8, 2020, 11:45 AM

#

@twin sentinel I am afraid I dont see a part channel button on the dashboad

round brambleBOT Jul 8, 2020, 11:45 AM

#

@inland stirrup Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

Imgur

inland stirrup Jul 8, 2020, 11:49 AM

#

Ahhhhhhh I see thank you @twin sentinel and @round bramble greatly appreciated

radiant pawn Jul 8, 2020, 11:53 AM

#

I need to learn how configurate stream elements y my mobil phone to make stream on ps4

round brambleBOT Jul 8, 2020, 11:54 AM

#

@radiant pawn Consoles do not have native support for overlays. You would need a capture card and a PC with OBS in order to have Overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

austere junco Jul 8, 2020, 12:12 PM

#

Hello, Is there away in alerts to turn off the TTS 'text' showing below the alert?

twin sentinel Jul 8, 2020, 12:23 PM

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Disable the message in the alertbox settings.

inland stirrup Jul 8, 2020, 12:32 PM

#

can streamelements chat bot get me a transcript of the chat?

weak delta Jul 8, 2020, 12:33 PM

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Negative @inland stirrup

inland stirrup Jul 8, 2020, 12:33 PM

#

@weak delta thank you

ornate depot Jul 8, 2020, 12:48 PM

#

in a giveaway on streamelements - does the sub bonus apply so someone who gifts subs or would it go to the people who recieve the gifted sub? e.g. could someone boost their points for a giveaway by gifting or would that not work?

prisma relic Jul 8, 2020, 1:06 PM

#

It would apply to the user that buys the ticket.

#

....but i am not sure on the logic with that. so if bonus is applied when they buy the ticket or if the bonus is applied during the draw

brittle meteor Jul 8, 2020, 1:07 PM

#

okay so I have tried logging in and out without any resolve. This in Red cant be used, in green is still working. this was after the latest windows update. Any ideas?

📎 unknown.png

round brambleBOT Jul 8, 2020, 1:08 PM

#

@brittle meteor There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

brittle meteor Jul 8, 2020, 1:08 PM

#

Thank you 🙂

random axle Jul 8, 2020, 1:16 PM

#

Bleh. What to do to fix this. When i check the latest news headline from bbc via chat then i get it from Chatbot & from StreamElements Mod 😦 I want to use only either one for it, maybe Chatbot

misty kraken Jul 8, 2020, 1:18 PM

#

Hello, how can I redeem a sound inside a timer? So that every 15 minutes it plays a sound. I used this on the timer message: $(redeem waterping)
If I do it as a chat command it works, on the timer it just appears as text.

prisma relic Jul 8, 2020, 1:18 PM

#

Can you post a screen capture @random axle ? i am unsure of the question.

#

Do you have a redemption widget on your overlay and in OBS @misty kraken ?

misty kraken Jul 8, 2020, 1:19 PM

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I have a store redemption in the overlay and on OBS a browser source, all the sounds work. If I do it via chat command, the sound plays during the stream. it's just the timer that shows text instead of redeeming it.

random axle Jul 8, 2020, 1:21 PM

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@prisma relic Sure ty. Here is the screenie.

📎 Got_it_twice._Want_only_from_other_one_that_i_select..jpg

prisma relic Jul 8, 2020, 1:24 PM

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what is SpiceGuard? it seems like you have 2 different bots using the same command. and thank you for the screen shot! 🙂

random axle Jul 8, 2020, 1:25 PM

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SpiceGuard is the ChatBot's name. Bot account that i made to Twitch years ago. It was working in Ankhbot w Arrakisbot name before until today when i renamed it. Yeah i'd like to remove other one if possible (I thought StreamElements is classified as Mod not a bot). Question: How can i change that Obs Live's Chat widget background to black ? Couldn't find it via cogwheel like it's in twitch.

prisma relic Jul 8, 2020, 1:27 PM

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Do you have "SpiceGuard" connected to StreamElements too? Try to change the custom command for SE to like !news2 and see if both respond

#

check the pinned messages in #helpdesk-selive for the OBS dark mode 🙂

random axle Jul 8, 2020, 1:29 PM

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Y i think i have it connected also to SE via Ground Control D.Client. I'll remove that D.Client soon since Obs Live has same features 🙂 Ok will do that about the dark background o/ Edit: Nothing happened when typed !news2 So is ok if i dc SpiceGuard from SE or can i just prevent SE to post commands if want to keep S.Guard to putting them to chat. All these diff. accounts & bots etc. x)

prisma relic Jul 8, 2020, 1:29 PM

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@misty kraken i know the bot can't "talk to itself" so that might the issue

misty kraken Jul 8, 2020, 1:31 PM

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But when I use other variables in timers they work, for example: $(random.pick '') or ${customapi} etc...

#

it's just the redeem

prisma relic Jul 8, 2020, 1:33 PM

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mhmmm... let me check. i'll ask the other team members and try it myself 🤔 ..... never seen your idea before. but i like it 🙂

misty kraken Jul 8, 2020, 1:35 PM

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Ok thank you, I would assume it works since the other variables work but if it's not implemented for the redeem then it should be a great addition yes 🙂

#

I have an alternate solution although I would rather not use it which is use another bot to activate a streamelements command every X minutes. But I would rather just use one bot.

severe kite Jul 8, 2020, 1:46 PM

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So, kinda a noob question lol. When streaming on my end I look over and it looks really laggy and my viewers are saying the quality is not great. What is the recommended settings for the follow set up? 2060ti super, 16gb g skill ram, intel i7 8700k... I am using 1 pc to play and stream.

round brambleBOT Jul 8, 2020, 1:47 PM

#

@severe kite There are no "best settings".
Please understand that every setup will be very different.

Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.

You can run the OBS auto-configuration tool. To use the auto-config, click on the Tools menu in OBS, select Auto-Configuration Wizard, and then just follow the on-screen directions.
You can use this tool to get baseline settings for your hardware and adjust as necessary from there.

Test, test, and test again. We are happy to offer suggestions for any issues you may be having afterwards, but not a list of settings.

Thank you SEheart

severe kite Jul 8, 2020, 1:47 PM

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Thank you

random axle Jul 8, 2020, 1:51 PM

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@prisma relic Hey o/ Ty again for assist earlier. I prevented StreamElements from showing the commands put into chat by disabling them at my SE's Dashboard --> Custom Commands page 🙂 So now ChatBot replies to commands. I can put it the other way later if want to.

prisma relic Jul 8, 2020, 1:54 PM

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hmmm.. ya @misty kraken. i can't get it to fire on the redeem either

random axle Jul 8, 2020, 1:55 PM

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In Obs Studio Discord server I was recommended to install Obs Studio again to same location after installed Obs Live Plugin. Reason is that Obs Live removes some O.Studio files. Won't lose any configs if won't remove user settings when uninstall O.Studio. You think should really reinstall it now that have O.Live installed ?

prisma relic Jul 8, 2020, 1:57 PM

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OBS.live is a plug in for OBS Studio. So you have OBS Studio; then OBS.Live adds our StreamElements log in and settings

#

OBS.Live adds the StreamElements tab here:

📎 unknown.png

random axle Jul 8, 2020, 1:58 PM

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Yes i got to know that it's a plugin a.k.a addon for it so just wanna be sure that should i really reinstall Obs Studio like was recommended. Now that have installed O.Live & made some changes to UI. Oh yeah that tab.. Haven't looked into it yet. Gonna do it now.

misty kraken Jul 8, 2020, 2:08 PM

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Hum ok thank you though

prisma relic Jul 8, 2020, 2:09 PM

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all i get back from the timer is ${redeem listen} in chat. so i''m guessing that is disabled

misty kraken Jul 8, 2020, 2:10 PM

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same as me

prisma relic Jul 8, 2020, 2:13 PM

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I asked for others that have tried it before and so far got the same response... 'think that is disabled'

#

.....but if you want to make a custom widget/overlay. then easy 🙂

#

🤣 my solution to almost everything is 'custom widget'

gray sigil Jul 8, 2020, 2:17 PM

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Hey guys, dont wanna bother u guys but i started twitch not that long ago and im looking for some support trying to hit 100 followers. Do u recon i could have some help 🙂

jade remnant Jul 8, 2020, 2:17 PM

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use social media

round brambleBOT Jul 8, 2020, 2:17 PM

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@gray sigil Please follow our community rules:

No advertisement or stream promotion
Respect ALL server members
No NSFW/NSFL

Thank you

gray sigil Jul 8, 2020, 2:18 PM

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wait i thought i was allowed to promote as i just need some help

#

im 14

twin sentinel Jul 8, 2020, 2:18 PM

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This is for technical support regarding StreamElements tools.

gray sigil Jul 8, 2020, 2:19 PM

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ik, i just wanted some support for my twitch as im new

round brambleBOT Jul 8, 2020, 2:19 PM

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@gray sigil Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

lament blade Jul 8, 2020, 2:26 PM

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Hello! I need some help with the variations from the subscripcions alerts. The alerts work perfectly but when the info appears in the Event List, the gifts don't appear right. When someone gifts 5 subs, it appears that they resubbed for 5 months, not that they gifted 5... how can I fix it?
Thank you!

#

📎 Streamelements.jpg

twin sentinel Jul 8, 2020, 2:32 PM

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Have you added a community gift variation?

echo depot Jul 8, 2020, 2:36 PM

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I have a question

#

how do i make the streams title

#

when i start streaming

round brambleBOT Jul 8, 2020, 2:37 PM

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@echo depot There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

eternal vine Jul 8, 2020, 2:37 PM

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algum br me ajuda

lament blade Jul 8, 2020, 2:37 PM

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Have you added a community gift variation?
@twin sentinel

📎 20200708_163701.jpg

misty kraken Jul 8, 2020, 2:38 PM

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Malcolm there is a portuguese discord channel below. (Malcolm existe um chat em português abaixo)

twin sentinel Jul 8, 2020, 2:39 PM

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@lament blade With this setup, it should play the last variation on a community gift.

lament blade Jul 8, 2020, 2:42 PM

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@twin sentinel , but it does play it in the alert... but the Event List doesn't show it properly...

twin sentinel Jul 8, 2020, 2:43 PM

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Did you recieve a community sub gift?

vital badger Jul 8, 2020, 2:44 PM

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any feedback about the SE bot not replying with channel owner's name on the chat?

#

any feedback on SE not allowing changing the stream title?

twin sentinel Jul 8, 2020, 2:45 PM

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No, issues are reported to devs.

round brambleBOT Jul 8, 2020, 2:45 PM

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@vital badger If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

#

@vital badger There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

echo depot Jul 8, 2020, 2:45 PM

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how do i change the quality of the stream?

lament blade Jul 8, 2020, 2:45 PM

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@benno, as you can see in the picture of the simulation, someone gifted 12 subs and the alert was great but in the event list it shows resubx12, which is not correct...

#

📎 Streamelements.jpg

unique atlas Jul 8, 2020, 2:46 PM

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My title is refusing to change

twin sentinel Jul 8, 2020, 2:46 PM

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Do you have a screenshot of your activity feed please? @lament blade

echo depot Jul 8, 2020, 2:46 PM

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how to change the quality?

vital badger Jul 8, 2020, 2:47 PM

#

those mentioned by me are known issues @twin sentinel ?

round brambleBOT Jul 8, 2020, 2:47 PM

#

@unique atlas There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

twin sentinel Jul 8, 2020, 2:47 PM

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@vital badger Check what the bot said above.

lament blade Jul 8, 2020, 2:47 PM

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@benno the thing is that the picture is showing a simulation, right now there aren't gift subs in the activity feed

echo depot Jul 8, 2020, 2:47 PM

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how to change the quality of the stream

twin sentinel Jul 8, 2020, 2:48 PM

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@lament blade Emulated events do not show in activity feed.

round brambleBOT Jul 8, 2020, 2:48 PM

#

@echo depot For the best OBS support, please join their Official Discord @ discord.gg/obsproject

vital badger Jul 8, 2020, 2:48 PM

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any feedback about the SE bot not replying with channel owner's name on the chat?
@twin sentinel is that an issue atm?

lament blade Jul 8, 2020, 2:49 PM

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@benno I know, that's why I can't show you the problem I have in the activity feed, only if I run a simulation

prisma relic Jul 8, 2020, 2:49 PM

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Are you using a custom name @vital badger or the dfault "StreamElements" bot name?

vital badger Jul 8, 2020, 2:50 PM

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theres 3 names, SE, my name, and my custom bot account. SE and custom are fine

prisma relic Jul 8, 2020, 2:50 PM

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Remove the custom name; then set it to your name.

#

the middle option is currently not working

twin sentinel Jul 8, 2020, 2:51 PM

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@lament blade This seems to be an issue with the emulation events.
Is this also happening to Live events?

vital badger Jul 8, 2020, 2:51 PM

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tyvm @prisma relic

prisma relic Jul 8, 2020, 2:51 PM

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@echo depot please post in #helpdesk-selive for help with that 🙂

lament blade Jul 8, 2020, 2:51 PM

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@twin sentinel yes yes, it happens on stream, but I can't show you because it happened yesterday, it's now there rn... 😥

#

it's not there*

twin sentinel Jul 8, 2020, 3:00 PM

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@lament blade Is this the default event list?

unkempt flare Jul 8, 2020, 3:01 PM

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Hello, I cannot change stream title in Stream elements OBS. I never had this issue before. Even restarted my pc. Any idea?

round brambleBOT Jul 8, 2020, 3:01 PM

#

@unkempt flare There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

unkempt flare Jul 8, 2020, 3:02 PM

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Thank you

#

can you explain that command a bit more? It told me my current title

prisma relic Jul 8, 2020, 3:04 PM

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!settitle This is a title

#

🤣 .... i'm not a creative person

unique atlas Jul 8, 2020, 3:05 PM

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After the command !settitle "you type here and this is what the title would be"

prisma relic Jul 8, 2020, 3:05 PM

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correct 🙂

unkempt flare Jul 8, 2020, 3:05 PM

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thank you <3

#

you guys helped me out pretty fast

lament blade Jul 8, 2020, 3:15 PM

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@lament blade Is this the default event list?
@twin sentinel what do you mean? in the picture? it is, yes. It is our current one, and the giftsub are simulated

oak terrace Jul 8, 2020, 3:16 PM

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Hey, im new to the discord and been messing around with StreamElements.

Is there a way that I can get all my recent subs/follows etc in 1 widget scrolling one after another rather than in seperate boxes

twin sentinel Jul 8, 2020, 3:16 PM

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you are referring to that event list, not displaying community gift subs correctly? @lament blade

#

@oak terrace That would require custom coding. Check #widget-share if there is somethig which fits your needs.

prisma relic Jul 8, 2020, 3:18 PM

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^ take a look at the Ultimate Chat Widget (https://discordapp.com/channels/141203863863558144/457957557470887947/694507700977008671)

oak terrace Jul 8, 2020, 3:20 PM

#

Thanks @twin sentinel @prisma relic i shall check that out now

lament blade Jul 8, 2020, 3:22 PM

#

you are referring to that event list, not displaying community gift subs correctly? @lament blade
@twin sentinel Exactly! and not only community gifts, but sub gifts in general. When "John" giftes one sub to "Claire" the event list shows both of them are subscribing...

twin sentinel Jul 8, 2020, 3:26 PM

#

Asking internally on this.

lament blade Jul 8, 2020, 3:27 PM

#

@benno Thank you very much!!!

#

What is the best settings for Modern Warfare

round brambleBOT Jul 8, 2020, 3:33 PM

#

@lament blade There are no "best settings".
Please understand that every setup will be very different.

Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.

You can run the OBS auto-configuration tool. To use the auto-config, click on the Tools menu in OBS, select Auto-Configuration Wizard, and then just follow the on-screen directions.
You can use this tool to get baseline settings for your hardware and adjust as necessary from there.

Test, test, and test again. We are happy to offer suggestions for any issues you may be having afterwards, but not a list of settings.

Thank you SEheart

charred quartz Jul 8, 2020, 3:40 PM

#

I have 2 videos that I want the background removed from can anyone help?
@lament blade this shouldn't a support at all, its a service, look for #art-marketplace

sly abyss Jul 8, 2020, 3:46 PM

#

hi i recently downloaded obs live and added a alert called royal purple and it was working fine when testing it but its now stopped working

grand cosmos Jul 8, 2020, 3:47 PM

#

Hola

hexed pike Jul 8, 2020, 3:58 PM

#

OBS isnt connecting to twitch anymore it says code 429, how do i fix it?

ionic kelp Jul 8, 2020, 3:58 PM

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@hexed pike I assume you're trying to login with OBS.Live?

hexed pike Jul 8, 2020, 3:59 PM

#

OBS 25.0.8

ionic kelp Jul 8, 2020, 3:59 PM

#

renPalm

#

Where are you getting the message.

hexed pike Jul 8, 2020, 4:00 PM

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on the left side where i am trying to change the stream title.

ionic kelp Jul 8, 2020, 4:02 PM

#

Unfortunately your IP is trying to do something too fast and you're getting "ratelimited". I can't say when you'll be able to do it again as the last person had it randomly fixed.

hexed pike Jul 8, 2020, 4:03 PM

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Awesome. thanks

sweet marsh Jul 8, 2020, 4:04 PM

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Hi, I just installed obs.live and it won't let me change the stream title in the activity feed settings. Can change the game fine just not the stream title.

round brambleBOT Jul 8, 2020, 4:05 PM

#

@sweet marsh There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

gusty relic Jul 8, 2020, 4:07 PM

#

Hi, for some reason my commands for my twitch stream has stopped working, if I type in a command, nothing happen, is there a way to fix this? maybe a way to reboot streamelememts?

sacred silo Jul 8, 2020, 4:07 PM

#

so i have the tipping system set up, but i cant find any info on how and when to cash out

ionic kelp Jul 8, 2020, 4:10 PM

#

@gusty relic Bot isn't showing in your channel Thonk

chrome folio Jul 8, 2020, 4:11 PM

#

@gusty relic join bot on chat. http://streamelements.com/dashboard

ionic kelp Jul 8, 2020, 4:12 PM

#

@sacred silo You only have paypal setup so that's goes directly to your PP account.

gusty relic Jul 8, 2020, 4:12 PM

#

I am a mod for someone on their stream and the bot worked for them, but it just stopped working

chrome folio Jul 8, 2020, 4:13 PM

#

@gusty relic then, what is his profile name on Twitch? Example: twitch phph

sly abyss Jul 8, 2020, 4:15 PM

#

Hi on one live my alerts aren’t showing up but they are showing up on the test

random axle Jul 8, 2020, 4:16 PM

#

Text Color not updating to Obs after change it at Overlay editor :/ Labels & other changes update after change the url code. How to fix ?

slate frost Jul 8, 2020, 4:18 PM

#

can i only use paypal to recive donation?

round brambleBOT Jul 8, 2020, 4:18 PM

#

@slate frost SE.PAY is available for streamers who are atleast 18 years old, with bank account under their name in one of the following countries and have at least 101 Follower (Twitch) / 101 Subscribers (Youtube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees.

queen dagger Jul 8, 2020, 4:22 PM

#

Can anyone tell me how to add overlays on twitch?

round brambleBOT Jul 8, 2020, 4:22 PM

#

@queen dagger To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

#

@random axle Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

lusty berry Jul 8, 2020, 4:26 PM

#

is it ony happen to me, when i put some music on streamelements.com for my twitch live, when my music is done it's erase from streamelements?! how can i just keep my music on streamelements? do i need to save something?? Thanks

twin sentinel Jul 8, 2020, 4:27 PM

#

Add a playlist as backup playlist.

burnt nimbus Jul 8, 2020, 4:27 PM

#

Commands aren’t working while live. SEbot shows in viewer list but doesn’t output the command. I’ve tried parting and adding the bot again several times with no luck. Commands work while not live in chat but stop once I go live. ?!? Any ideas?

twin sentinel Jul 8, 2020, 4:28 PM

#

@burnt nimbus Part the bot, log out of the dasboard, log back in and make the bot join again.
Also, do you use a custom bot name?

lusty berry Jul 8, 2020, 4:28 PM

#

@twin sentinel how can i do that? i'm sorry i'm noob

twin sentinel Jul 8, 2020, 4:29 PM

#

https://support.streamelements.com/hc/en-us/articles/115000366131-Media-Request

burnt nimbus Jul 8, 2020, 4:31 PM

#

@twin sentinel cool I’ll try that. I was using a custom bot name, but it was just the same as my channel. It now shows up as the default sebot when I’m offline. I was looking to see where I change that and couldn’t remember/find where that option is located.

twin sentinel Jul 8, 2020, 4:32 PM

#

There is a bug currently with rename as your channel.

queen dagger Jul 8, 2020, 4:32 PM

#

And um how to i like put my face on the overlay and stream from twitch with it? So far the screen is black

round brambleBOT Jul 8, 2020, 4:33 PM

#

@queen dagger For the best OBS support, please join their Official Discord @ discord.gg/obsproject

lusty berry Jul 8, 2020, 4:33 PM

#

@twin sentinel can i put more than only one playlist?

twin sentinel Jul 8, 2020, 4:33 PM

#

No.

lusty berry Jul 8, 2020, 4:33 PM

#

ok thanks

queen dagger Jul 8, 2020, 4:36 PM

#

They just flat out ignore me there

twin sentinel Jul 8, 2020, 4:37 PM

#

Add a webcam source to your scene in OBS.

burnt nimbus Jul 8, 2020, 4:37 PM

#

Okay. Can you remind me where I can go to set it back to the default bot name?

twin sentinel Jul 8, 2020, 4:38 PM

#

In the acivity feed in the burger menu in OBS.Live.

burnt nimbus Jul 8, 2020, 4:38 PM

#

Ty!

random axle Jul 8, 2020, 4:41 PM

#

Ty to bot for trying to assist 😛 That 'refresh cache' didn't help w trying to enable colored text. Other prob. is that clicking 'fit to screen' while img is selected does nothing 😦

twin sentinel Jul 8, 2020, 4:42 PM

#

Enable colored text where exactly? Is it showing in the editor as colored?

random axle Jul 8, 2020, 4:43 PM

#

Aimed to get it into Obs Studio. No it doesn't change even in editor 😦

twin sentinel Jul 8, 2020, 4:44 PM

#

Do you have a screenshot where you are trying to change it exactly.

random axle Jul 8, 2020, 4:44 PM

#

Trying to change it in editor. I'll grab one uno momento.

inland stirrup Jul 8, 2020, 4:47 PM

#

How do I get my over to show in streamlabs?

round brambleBOT Jul 8, 2020, 4:49 PM

#

@inland stirrup We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

twin sentinel Jul 8, 2020, 4:49 PM

#

@random axle You are editing the stroke color, not the text color.

random axle Jul 8, 2020, 4:50 PM

#

Alright hmm well i don't wanna get stroke x) Nah bad joke & i don't even know what stroke means on this area 😮 I can't find a place to change text color so could you point me the way in that editor ? 🙂

twin sentinel Jul 8, 2020, 4:51 PM

#

It is next to the font picker at the top in the text settings card.

inland stirrup Jul 8, 2020, 4:52 PM

#

@round bramble oh... is OBS.Live supported for Mac OSx?

twin sentinel Jul 8, 2020, 4:52 PM

#

No.

random axle Jul 8, 2020, 4:52 PM

#

It is next to the font picker at the top in the text settings card. @twin sentinel Aah duh that small round object.. No wonder i missed it 😄 Big ty o/ Bows Down Would you know a solution to my other prob. that wrote above, but only after edit so sry about that. Clicking 'fit to screen' when uploaded img is selected does nothing. Aim is to use overlay img, but it's way too small when not able to Fit it to Screen.

wild condor Jul 8, 2020, 4:55 PM

#

i am having an issues changing the bot name. It doesnt show up in ground control, i have added an overlay and tips link etc. am i missing it?

round brambleBOT Jul 8, 2020, 4:55 PM

#

@wild condor Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

wild condor Jul 8, 2020, 4:57 PM

#

I will like to still use ground control

gusty relic Jul 8, 2020, 5:04 PM

#

Hi, so regarding the problem I am having with streamelements is it was working fime for a streamer I mod for but now the timers and commands not working on stream anymore, the twitch channel name is ladyart3m1s

twin sentinel Jul 8, 2020, 5:05 PM

#

Have they renamed recently? Are they using a custom bot name?

gusty relic Jul 8, 2020, 5:06 PM

#

no

round brambleBOT Jul 8, 2020, 5:06 PM

#

@gusty relic Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

Imgur

random axle Jul 8, 2020, 5:15 PM

#

Confused. I wrote command in Streamlabs Chatbot & Bot there added it twice in a row & therefore channel gave a spam note. Then i noticed that on Obs Studio where i have Obs Live plugin installed there that same command came only once by SE's Bot with Custom Name. Weird 😄 😦

strange totem Jul 8, 2020, 5:20 PM

#

Hello! I have a problem with withdraw money for donate. I received Donate on July 2 and so far I have "pending balance", total balance is over 8 zlotys and I can't withdraw them and Available for withdraw is over 2 zlotys. What can I do or how long to wait for all money to be approved? (I've been waiting 6 days)

twin sentinel Jul 8, 2020, 5:21 PM

#

Depending on the provider it was donated with, it can tale some days.

charred hawk Jul 8, 2020, 5:27 PM

#

hi there! when i try to import my overlays from streamlabs it freezes on 90 percent. any help? thanks

📎 Untitled.png

glacial monolith Jul 8, 2020, 5:28 PM

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Not sure if this is an option and if its not I will throw it under requests...
Looking for a !edit command for media request song that would just replace the current song with another one without losing the queue position. does this exist?

twin sentinel Jul 8, 2020, 5:29 PM

#

No @glacial monolith

#

@charred hawk This can happen when you are trying to import big video files for example.

charred hawk Jul 8, 2020, 5:30 PM

#

so shall i just wait it out?

round brambleBOT Jul 8, 2020, 5:34 PM

#

@scenic crest Please follow our community rules:

No advertisement or stream promotion
Respect ALL server members
No NSFW/NSFL

Thank you

random axle Jul 8, 2020, 5:34 PM

#

I assume that no need to use Streamlabs Streamlabels Desktop Client anymore when in StreamElements camp ? Good if not cause then less software to launch 😄

charred hawk Jul 8, 2020, 5:35 PM

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dont think so no

#

@random axle are you trying to import your overlays over from streamlabs or have you already done it because i am stuck on 90 percent

random axle Jul 8, 2020, 5:37 PM

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@charred hawk Ah no i don't / haven't tried it yet. I have one overlay that friend created to me long time ago. Now i have problem with trying to fit it to screen at StreamElements editor. Nothing happens when i click the 'fit to screen' & that overlay img is selected. I wrote about it above & waiting for assist reply. I guess you replied to me about no need to use Streamlabs Streamlabels client anymore after imported things to SE. Good to know ty.

charred hawk Jul 8, 2020, 5:38 PM

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may i ask how you was able to import it?

#

like did you just import it onto obs or the browser because i was told if i import it to the browser it gives less stress to your pcu when streaming

random axle Jul 8, 2020, 5:39 PM

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I only uploaded overlay as image in SE Overlay editor. Though atm. it's no use cause 'fit to screen' button does nothing 😦 EDIT: Yeah in Obs i've been using it as local file.

round brambleBOT Jul 8, 2020, 5:39 PM

#

@rugged salmon If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

rugged salmon Jul 8, 2020, 5:39 PM

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Checked

sour jay Jul 8, 2020, 5:41 PM

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I have a question if I go to the streamelements website then I do not see a loyalty button and if I watch yt movies I see that they do

wary halo Jul 8, 2020, 5:42 PM

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^^going to #🇳🇱︱nederlands

lament blade Jul 8, 2020, 5:49 PM

#

Berenhapke

#

I can not coins?

#

How i have coins on my yt stream?

wary halo Jul 8, 2020, 5:50 PM

#

you can't

#

only on Twitch

charred wyvern Jul 8, 2020, 5:51 PM

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I've been having an issue where these past 2 days the bot hasn't been listening to commands (rebellious) or running any timers. It is still in my channel and modded. I have tried parting the channel and then rejoining, still same issue occurs. Any thoughts?

round brambleBOT Jul 8, 2020, 5:53 PM

#

@charred wyvern If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

charred wyvern Jul 8, 2020, 5:55 PM

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thanks! seems to have worked 🙂

vital totem Jul 8, 2020, 5:55 PM

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hello everyone ... why does the streamelements bot thank you in chat when someone follows or other things?

wary halo Jul 8, 2020, 5:56 PM

#

because you have probably turned on Chat Alerts in the modules section

#

https://streamelements.com/dashboard/bot-modules

StreamElements

StreamElements - The ultimate tools for live streaming

The Ultimate All in One Platform for Streamers

vital totem Jul 8, 2020, 5:59 PM

#

perfetto... grazie mille ho risolto

dawn ginkgo Jul 8, 2020, 6:05 PM

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hey. On the forums, on the streamstore article, i see an option to set an item for subs only but I cant seem to find it in my item's settings.

lament blade Jul 8, 2020, 6:15 PM

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I cant change my stream title

round brambleBOT Jul 8, 2020, 6:19 PM

#

@lament blade There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

twin sentinel Jul 8, 2020, 6:19 PM

#

@dawn ginkgo You are affiliate or partner?

dry mason Jul 8, 2020, 6:23 PM

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Hello guys and girls, just got a problem today. When I try to change my stream title on OBS.Live, it wont work, everything else seems to work. Anything i can do? I uninstalled and installed again, logged out and in. I can change it from the website but not from OBS

twin sentinel Jul 8, 2020, 6:23 PM

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Check what the bot said right above.

dry mason Jul 8, 2020, 6:24 PM

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@twin sentinel Sorry, didn't even read that, i just entered here. Thanks mate, hugs

hybrid drum Jul 8, 2020, 6:29 PM

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how do i close my account in streamelements it says my username is invalid

subtle marsh Jul 8, 2020, 6:29 PM

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im trying to set up my sepay out and it keeps failing idk what im doing wrong ive tried multiple times

round brambleBOT Jul 8, 2020, 6:29 PM

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@subtle marsh Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

finite bolt Jul 8, 2020, 6:34 PM

#

Anybody know how to set up a twitch poll?

twin sentinel Jul 8, 2020, 6:34 PM

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https://help.twitch.tv/s/article/how-to-use-polls?language=es&sf222407025=1

dawn ginkgo Jul 8, 2020, 6:37 PM

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@twin sentinel not on the account im doing the settings. Is the tick-button going to be under "Redeemable via chat"?

twin sentinel Jul 8, 2020, 6:37 PM

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If the account is not affiliated or partnered, they do not have subs, and they do not have this setting.

finite bolt Jul 8, 2020, 6:39 PM

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@twin sentinel I can't find the button that says new poll or manage your poll

dawn ginkgo Jul 8, 2020, 6:39 PM

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alright, cool! On custom commands, i can set commands for subs, so I only asked in case I was missing something

twin sentinel Jul 8, 2020, 6:40 PM

#

@finite bolt Are you partnered or affiliated?

finite bolt Jul 8, 2020, 6:40 PM

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No do you have to be?

twin sentinel Jul 8, 2020, 6:40 PM

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Yes. Polls are available to Affiliates and Partners via the Creator Dashboard.

finite bolt Jul 8, 2020, 6:40 PM

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Oh ok thx

charred charm Jul 8, 2020, 7:03 PM

#

Is there a way to use the same alert box across overlays, I have one setup on an overlay and want to copy to others, is this possible?

twin sentinel Jul 8, 2020, 7:04 PM

#

In the layers tab is an option to copy widgets.

livid stirrup Jul 8, 2020, 7:04 PM

#

Hey I thought I saw a clip command a while back but I cannot seem to find it in command share? Is there a clip command?

twin sentinel Jul 8, 2020, 7:04 PM

#

https://thefyrewire.com/docs/api/twitch/clips/

charred charm Jul 8, 2020, 7:06 PM

#

I dont see a way to copy widgets in layers tab, maybe I am missing it

twin sentinel Jul 8, 2020, 7:06 PM

#

📎 unknown.png

charred charm Jul 8, 2020, 7:07 PM

#

oh ok so duplicate, thank you for the help

sacred silo Jul 8, 2020, 7:08 PM

#

so stream elements is able to use the alertbox setup from streamlabs correct? so how do i tell its sending donation/follow info

twin sentinel Jul 8, 2020, 7:08 PM

#

StreamElements does not have access to the StreamLabs alertbox.

#

You can import the alertbox settings from StreamLabs to StreamElements.

sacred silo Jul 8, 2020, 7:09 PM

#

but as far as data wise, i need to have a s.e. alertbox?

twin sentinel Jul 8, 2020, 7:10 PM

#

We do not share data.

#

This are two different companys.

sacred silo Jul 8, 2020, 7:12 PM

#

so if i was using SL and am now using s.e. for tips, whats the easiest way to bring the settings from sl as far as alerts to the s.e. alert box

twin sentinel Jul 8, 2020, 7:12 PM

#

So I recommend to set up everything with StreamElements.

sacred silo Jul 8, 2020, 7:12 PM

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so start from scratch?

twin sentinel Jul 8, 2020, 7:12 PM

#

You can import the alertbox and your tips via the importer: https://streamelements.com/dashboard/account/import

sacred silo Jul 8, 2020, 7:13 PM

#

yeah, ive done that and gotten it imported, but im not seeing data be displayed

twin sentinel Jul 8, 2020, 7:13 PM

#

You can alter the latest data here. https://streamelements.com/dashboard/session

mortal pilot Jul 8, 2020, 7:14 PM

#

so i'm useing the streamelments extension and it doesn't pick up data and they told me what to do but i still dont get the data i need

final flame Jul 8, 2020, 7:14 PM

#

How do i allow people to view my stream on computer because i am able to stream at the moment but the only thing it shows is a black screen

round brambleBOT Jul 8, 2020, 7:14 PM

#

@final flame For the best OBS support, please join their Official Discord @ discord.gg/obsproject

random axle Jul 8, 2020, 7:16 PM

#

How to transfer all those latest, recent etc. data that Streamlabs Streamlabels had into StreamElements ? I've got 2 of those visible, but not couple others for some reason.

twin sentinel Jul 8, 2020, 7:17 PM

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https://support.streamelements.com/hc/en-us/articles/115000405371-Import-other-platforms-into-StreamElements

sacred silo Jul 8, 2020, 7:21 PM

#

im still confused. ive imported the streamlabs settings with that tool. i was followed yesterday, and it shows in streamlabs, but not in s.e.

📎 unknown.png

#

📎 unknown.png

round brambleBOT Jul 8, 2020, 7:22 PM

#

@sacred silo OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

Imgur

random axle Jul 8, 2020, 7:25 PM

#

@twin sentinel I've done the install part for Streamlabs (browser plugin) & did the import. Guess that's why 2x from events history "followers & one other" are showing, but the rest aren't even i know they should. Cause before transitioned from Streamlabs they were shown actively in Obs's scene. Now that i've added them via labels to SE they're not showing up.

lament blade Jul 8, 2020, 7:25 PM

#

@benno any luck with my issue?

twin sentinel Jul 8, 2020, 7:26 PM

#

Forwarded it to staff @lament blade

#

@random axle Do you see data listed as latest in the session data and do you see the names in the overlay editor?

sacred silo Jul 8, 2020, 7:27 PM

#

so the alert box works, but when importing the overlay from sl to obs, its not pulling recent follower data. and theres no recent donator data (which i have through s.e.)

📎 unknown.png

twin sentinel Jul 8, 2020, 7:27 PM

#

You can alter the latest data here: https://streamelements.com/dashboard/session

sacred silo Jul 8, 2020, 7:28 PM

#

its there tho?..

📎 unknown.png

twin sentinel Jul 8, 2020, 7:28 PM

#

Are the widgets and the names showing in the overlay editor?

sacred silo Jul 8, 2020, 7:30 PM

#

thats all there is

📎 unknown.png

hidden vector Jul 8, 2020, 7:30 PM

#

Hi. I'm in the United States connected to a VPN in South Korea. I am trying to stream to Twitch but I am dropping 65.8% frames and have a red box with kb/s 1000. How do I fix this?

I know some people have no issues streaming through a Korean VPN in the US but I can't figure out how to fix my issues.

twin sentinel Jul 8, 2020, 7:30 PM

#

That is only an alertbox widget. You would need to add the other widgets to a fresh overlay. @sacred silo

sacred silo Jul 8, 2020, 7:31 PM

#

how do i add the others

twin sentinel Jul 8, 2020, 7:31 PM

#

The blue plus. Be aware that the current overlay seems to have a low resolution.

round brambleBOT Jul 8, 2020, 7:31 PM

#

@hidden vector For the best OBS support, please join their Official Discord @ discord.gg/obsproject

red cargo Jul 8, 2020, 7:32 PM

#

📎 unknown.png

#

📎 unknown.png

#

how is this even possible

round brambleBOT Jul 8, 2020, 7:32 PM

#

@red cargo Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

red cargo Jul 8, 2020, 7:33 PM

#

ugh

#

thanks my head hurts today

#

lol

random axle Jul 8, 2020, 7:34 PM

#

@twin sentinel Y i see names for those 2x (Follower & one other) in editor & in obs after copy pasted the code. Don't see for any others. Don't know exactly what latest in session data means. Gonna try to take a look ty.

sacred silo Jul 8, 2020, 7:38 PM

#

so i have to add the stuff in there, but is there a way to make it pull the data from streamlabs or do i need to recreate the entire thing...

twin sentinel Jul 8, 2020, 7:38 PM

#

You can import your tip data and set the latest data. The rest will be added as evets happen.

mortal pilot Jul 8, 2020, 8:07 PM

#

so i'm have trouble with my streamelements extension i was already told what to do but my data for the chat stats and points still doesn't show

sacred silo Jul 8, 2020, 8:10 PM

#

so i just created a new layer in the overlay, but the text labels dont show in stream right?

📎 unknown.png

twin sentinel Jul 8, 2020, 8:11 PM

#

Have you added this overlay to your OBS?

sacred silo Jul 8, 2020, 8:11 PM

#

ive got to figure out how to real quick to make sure positioning and stuff is good

#

cause i see the copy overlay url in the header stuff, ive just got to figure out where to add it in obs

round brambleBOT Jul 8, 2020, 8:12 PM

#

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

twin sentinel Jul 8, 2020, 8:13 PM

#

Be aware, that your overlay may have another resolution.

sacred silo Jul 8, 2020, 8:13 PM

#

is there a way to design it with a 1920x1080 res to prevent any issues or is it that by default

twin sentinel Jul 8, 2020, 8:14 PM

#

You can set the resolution in the overlay settings in your my overlays category.

sacred silo Jul 8, 2020, 8:19 PM

#

also, when emulating events...why does it change the data of the boxes when its not a real event

twin sentinel Jul 8, 2020, 8:20 PM

#

You can reset this by saving the data in the session data tab.

thick ibex Jul 8, 2020, 8:27 PM

#

Hey guys. I'm trying to do a shoutout command. What's the best way to do one on the website?

strong kernel Jul 8, 2020, 8:28 PM

#

There is a command template in the dropdown menu when creating a custom command on the site.

sacred silo Jul 8, 2020, 8:30 PM

#

how exactly to i reset that data. im not seeing that tab

thick ibex Jul 8, 2020, 8:30 PM

#

@strong kernel Thanks! I didn't even know there were command template's!

sacred silo Jul 8, 2020, 8:31 PM

#

wait, i think i found it

kind palm Jul 8, 2020, 8:34 PM

#

hey guys I vcan't seem to get myu bot to work at all now switched bacfk to obslive wso that I could have my custom nam3e and now it wont work at all

sacred silo Jul 8, 2020, 8:35 PM

#

shoot. the streamlabs alert box pulls from its donations..so that's not gonna work with s.e. donations...now i got to redo the alert box in s.e. i guess

shy granite Jul 8, 2020, 8:37 PM

#

boys where can I find the preset scenes on twitch ? pls

#

in streamelements

jade remnant Jul 8, 2020, 8:38 PM

#

preset scenes?

lament blade Jul 8, 2020, 8:38 PM

#

The overlay packs?

shy granite Jul 8, 2020, 8:38 PM

#

yea sorry overlay packs

#

my english is bad sry

strong kernel Jul 8, 2020, 8:39 PM

#

Themes gallery.

lament blade Jul 8, 2020, 8:39 PM

#

I forgot what the exact terminology is

#

Yea

shy granite Jul 8, 2020, 8:40 PM

#

thx

sacred silo Jul 8, 2020, 8:40 PM

#

what does this bottom part mean?

📎 unknown.png

lament blade Jul 8, 2020, 8:41 PM

#

What’s the context? Just a standard alert box?

sacred silo Jul 8, 2020, 8:41 PM

#

yeah, its just the alert box

📎 unknown.png

#

i cant tell what it means

hallow seal Jul 8, 2020, 8:47 PM

#

i set up my payment method in streamelements and i got donated bits but havent been payed for weeks why?

strong kernel Jul 8, 2020, 8:47 PM

#

Bits are through Twitch, not us.

hallow seal Jul 8, 2020, 8:51 PM

#

how do i delete my streamelements page

#

so it doesnt have any information i can just use streamlabs

#

how do i find my token

round brambleBOT Jul 8, 2020, 8:56 PM

#

@hallow seal You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

sacred silo Jul 8, 2020, 8:57 PM

#

so slobs has a total duration for the alert box animation, while s.e. has a animations in, animation out time. if the animation time on slobs is 6 seconds, any guess on what the closest would be on s.e.?

uneven lake Jul 8, 2020, 9:01 PM

#

Any of you guys using the Multigoal widget? It's faulty as hell for me :/

twin sentinel Jul 8, 2020, 9:02 PM

#

Contact the creator.

uncut stratus Jul 8, 2020, 9:04 PM

#

Question about the alert widget. I set one up in streamelements, it works fine in the editor, but it doesnt pop in the live scene in OBS.

round brambleBOT Jul 8, 2020, 9:04 PM

#

@uncut stratus To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

sacred silo Jul 8, 2020, 9:04 PM

#

also, my text dissappears instead of fading with the rest of the alert animation, but all of the settings are at 0 seconds

remote lynx Jul 8, 2020, 9:05 PM

#

Im having an issue with my total sub count, it says 0 when all other data doesnt say that. I have tried remaking it multiple times. But it still says 0

tranquil hull Jul 8, 2020, 9:05 PM

#

Hey, so i am getting a decent amount of gifted subs, and I don't think any loyalty points are awarded for those. In the loyalty settings there is no setting for amount of loyalty points for gifted, I think there needs to be something like that there, or am i just missing it

strong kernel Jul 8, 2020, 9:06 PM

#

@tranquil hull It's the same as sub, given to the gifter.

sacred silo Jul 8, 2020, 9:06 PM

#

heres a gif of what im talking about. the text delay and exit time are set to zero seconds...yet they disappear before the actual animation https://seducing-the-dragon.should-be.legal/2sJUq8M.gif

#

(dont mind the link name, its a dnd bard joke)

round brambleBOT Jul 8, 2020, 9:08 PM

#

@remote lynx Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

formal pasture Jul 8, 2020, 9:08 PM

#

Kann man ein !raffle mit dem bot auf Twitch machen wenn ja wie geht das ß

strong kernel Jul 8, 2020, 9:09 PM

#

@formal pasture #🇩🇪︱deutsch

formal pasture Jul 8, 2020, 9:09 PM

#

What is the comman for start a giveaway with the bot?

remote lynx Jul 8, 2020, 9:10 PM

#

@round bramble didnt do anything :/

solemn token Jul 8, 2020, 9:10 PM

#

Hi, i have a question. how can i create a stream elements media request widget on streamlabs obs?

kind palm Jul 8, 2020, 9:11 PM

#

Whenver you have a chance...some help would be appreciated as I am live right now with obslive on Twitch & my bot not onlyu wont use its custom user name but it wont work at all

#

please

round brambleBOT Jul 8, 2020, 9:11 PM

#

@kind palm If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

remote lynx Jul 8, 2020, 9:20 PM

#

Im having an issue with my total sub count, it says 0 when all other data doesnt say that. I have tried remaking it multiple times. But it still says 0, I have logged in and out multiple times

kind palm Jul 8, 2020, 9:24 PM

#

@round bramble I have done all of that before I came here it doesn't work

#

never mind

lament blade Jul 8, 2020, 9:25 PM

#

i need some help

kind palm Jul 8, 2020, 9:25 PM

#

i clicked it a couple times now its working

round brambleBOT Jul 8, 2020, 9:26 PM

#

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

lament blade Jul 8, 2020, 9:26 PM

#

how do i link stream elements to stream labs

strong kernel Jul 8, 2020, 9:26 PM

#

You cannot.

#

We're competitors.

lament blade Jul 8, 2020, 9:26 PM

#

oh

#

someone said i could

#

and it says i can in the link part of stream labs

#

so i can't?

strong kernel Jul 8, 2020, 9:28 PM

#

You can't.

lament blade Jul 8, 2020, 9:28 PM

#

oh

mortal pilot Jul 8, 2020, 9:34 PM

#

i have been having trouble with the streamelements extension ,no data shows up and i know i have it as a mod but i still dont get data

📎 Capturesasd.PNG

uncut stratus Jul 8, 2020, 9:35 PM

#

Ok, i just rebuild my entire live scene in OBS and the alert widget on that scene is not working. I pasted the correct URL link from stream elements and still not showing.

round brambleBOT Jul 8, 2020, 9:35 PM

#

@uncut stratus To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

#

@uncut stratus OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

Imgur

strong kernel Jul 8, 2020, 9:36 PM

#

@mortal pilot Your viewers haven't earned any points yet.

#

@mortal pilot And your Loyalty system is disabled.

fossil mesa Jul 8, 2020, 9:36 PM

#

hey, i kinda need some help lol. i was just streaming and obs kept crashing aswell as the game i was play.

round brambleBOT Jul 8, 2020, 9:37 PM

#

@fossil mesa A crash log is required to investigate the cause of your issue. Please upload the last crash log.

In OBS, click the Help menu
Select Crash Reports, and then Upload Last Crash Report
Copy the URL, and paste it to the chat here.
--
If you are not able to follow the above steps, open your file explorer and go here: %appdata%\obs-studio\crashes and provide the last listed file.

fossil mesa Jul 8, 2020, 9:37 PM

#

https://obsproject.com/logs/4GhQq3UOUfmKi_bc

round brambleBOT Jul 8, 2020, 9:37 PM

#

@fossil mesa For the best OBS support, please join their Official Discord @ discord.gg/obsproject

blazing walrus Jul 8, 2020, 9:39 PM

#

Why is that whenever I end the recording I hop on twitch and it's never uploaded to my btoadcasts

#

*broadcasts

uncut stratus Jul 8, 2020, 9:39 PM

#

I went into advanced settings, unchecked the box, restarted and still nothing. checked it to turn the box on, restarted and still nothing. My overlay box updates when testing, but the alert itself does not show

round brambleBOT Jul 8, 2020, 9:39 PM

#

@uncut stratus The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur

uncut stratus Jul 8, 2020, 9:41 PM

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I matched the size from the widget in streamelements editor...

📎 unknown.png

#

📎 unknown.png

strong kernel Jul 8, 2020, 9:43 PM

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Then you did it wrong.

#

Follow the bot instructions.

#

Widget size is not overlay size.

lament blade Jul 8, 2020, 9:44 PM

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!so @agile spear doesnt shout the user out, only the person doing the command

strong kernel Jul 8, 2020, 9:46 PM

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@lament blade You're not using our bot.

📎 unknown.png

#

@lament blade Stop using @

#

You're pinging random people.

#

Screenshot the bot response please.

#

And note the ${user} variable will not work if the person in question hasn't spoken in the chat lately.

lament blade Jul 8, 2020, 9:53 PM

#

Oke! Thanks for the help now we know why it does that xd

hybrid kindle Jul 8, 2020, 9:57 PM

#

caan someone help me set up my stream

round brambleBOT Jul 8, 2020, 9:58 PM

#

@hybrid kindle New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

uncut stratus Jul 8, 2020, 10:00 PM

#

That worked....I was getting the sizes mixed up. Thought the overlay was the same as the widget size

sacred silo Jul 8, 2020, 10:03 PM

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how do you just plain ol not have a image for the host? i cant figure out a way to have no image

#

i see a clear sound, but theres not a clear photo/video

hybrid kindle Jul 8, 2020, 10:08 PM

#

can a real person help me plz

primal oyster Jul 8, 2020, 10:08 PM

#

im having a problem whenever i open stream StreamElements the font is bugged in the website and i dont even know how to fix it can you help me?

raven ledge Jul 8, 2020, 10:14 PM

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my mic isnt working on stream

sand parcel Jul 8, 2020, 10:40 PM

#

I'm having a problem where i can select my title for my stream and my game category but i can't delete it or change it. Can i have some help?

strong kernel Jul 8, 2020, 10:40 PM

#

Known issue.

round brambleBOT Jul 8, 2020, 10:41 PM

#

@sand parcel There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

sand parcel Jul 8, 2020, 10:42 PM

#

thank you

haughty panther Jul 8, 2020, 10:42 PM

#

so my obs cpu is going to 30% any way to fix this

round brambleBOT Jul 8, 2020, 10:43 PM

#

@haughty panther Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

haughty panther Jul 8, 2020, 10:43 PM

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https://obsproject.com/logs/FEb_NRETQh3NoZu9

strong kernel Jul 8, 2020, 10:44 PM

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@haughty panther https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2FFEb_NRETQh3NoZu9

whole smelt Jul 8, 2020, 10:44 PM

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i accidentally deleted my twitch sign in bar and stream header showing witch game im playing and my title can anyone help me get that back?

sharp notch Jul 8, 2020, 10:51 PM

#

guys how to check the full list of watchtime leaderboard if possible

true torrent Jul 8, 2020, 10:57 PM

#

hello i have a problem i can't change my stream title

#

on stream elements

round brambleBOT Jul 8, 2020, 10:58 PM

#

@true torrent There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

true torrent Jul 8, 2020, 10:59 PM

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how can i configurate the bot settitle

vale gate Jul 8, 2020, 10:59 PM

#

I'm getting the 404 error on my chatstats after changing my username, can anyone help me with this?
Old username: Sneakyjose95
New username: SneakyJ0se

#

Does the stream title bug also apply to ground control?

hollow karma Jul 8, 2020, 11:02 PM

#

how do you fix the black screen when going live? streaming league of legends

round brambleBOT Jul 8, 2020, 11:03 PM

#

@hollow karma For the best OBS support, please join their Official Discord @ discord.gg/obsproject

kindred quarry Jul 8, 2020, 11:07 PM

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can anyone help with setting up donations im doing a stream to help with the crisis in yeman where people donate and i give all the money to charity

deep lake Jul 8, 2020, 11:26 PM

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Hi, I'm trying to create a new command on my streamelements bot...
Can someone please give me the variables used on !addpoints?

strong kernel Jul 8, 2020, 11:27 PM

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A custom command cannot be given the functionality that addpoints has.

deep lake Jul 8, 2020, 11:27 PM

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aah, i see

eternal raptor Jul 8, 2020, 11:30 PM

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Welp please > !cmd add !stats We currently have ${channel.viewers} viewers, ${channel.followers} followers, ${channel.views} views & ${channel.subs} subscribers! PogChamp ---- Everything works apart from sub count, it always shows 0. How can I fix it ?>

round brambleBOT Jul 8, 2020, 11:37 PM

#

@eternal raptor Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

untold badger Jul 8, 2020, 11:40 PM

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OK, I'm almost certainly doing this wrong. Should each element of my overlay be its own source?

📎 unknown.png

#

I thought the idea was to combine as many elements of my overlay as I can into one thing.... but that's becoming increasingly impossible since I need things to go in between layer and or quickly toggle them.

formal nacelle Jul 8, 2020, 11:50 PM

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Hey all ! I just made the switch from SLOBS to Stream Elements! I exported my streamlabs but my sub number and activity other than tips hasn't come over. Anyone know why?

strong kernel Jul 8, 2020, 11:51 PM

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Because activity doesn't come over.

formal nacelle Jul 8, 2020, 11:52 PM

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Oh! Thanks for replying, so the data from now on will add, that is a shame

rustic idol Jul 8, 2020, 11:54 PM

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Hey, trying to install the streamelements obs plugin for streamdeck, i've tried uninstalling / reinstalling streamdeck, checked this link and tried what was suggested here but do not have that folder - https://www.reddit.com/r/streamelements/comments/fk187n/streamelements_obslive_plugin_for_stream_deck/ - any ideas?

round brambleBOT Jul 8, 2020, 11:59 PM

#

@rustic idol - Open %appdata%\Elgato\StreamDeck\Plugins

Delete the com.streamelements.obslive.sd plugin folder

eternal raptor Jul 9, 2020, 12:00 AM

#

Welp please > !cmd add !stats We currently have ${channel.viewers} viewers, ${channel.followers} followers, ${channel.views} views & ${channel.subs} subscribers! PogChamp ---- Everything works apart from sub count, it always shows 0. I logged out and back in and still says 0

strong kernel Jul 9, 2020, 12:02 AM

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@eternal raptor You're not an affiliate. You can't have subs.

rustic idol Jul 9, 2020, 12:02 AM

#

support AI i don't have that folder D:

round brambleBOT Jul 9, 2020, 12:02 AM

#

@rustic idol If you are having issues with Elgato hardware or software, we recommend reaching out to their support here: https://e.lga.to/help

eternal raptor Jul 9, 2020, 12:04 AM

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@strong kernel sorry I wasn’t clear the channel is nick_nirlin

obtuse loom Jul 9, 2020, 12:05 AM

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I'm trying to create a shoutout command for a friends channel I mod. It's not pulling the twitch link for some reason it just give me stars. I copied the one I use on my channel that works fine. I tried the one in command share on this discord. I tried one from youtube all the same results. Anyone have any advice?

strong kernel Jul 9, 2020, 12:05 AM

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@obtuse loom Make the bot a moderator.

obtuse loom Jul 9, 2020, 12:06 AM

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lol yep that's what he forgot to do

#

thanks @strong kernel

bright spear Jul 9, 2020, 12:11 AM

#

The Activity Feed widget has stopped lettiing me change the Stream Title. I tried reloading session, refreshing the widget, logging out and logging back into StreamElements, closing OBS. Nothing worked. Can you help?

round brambleBOT Jul 9, 2020, 12:13 AM

#

@bright spear There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

delicate otter Jul 9, 2020, 12:30 AM

#

maybe someone can help me with the media request question i cant seem to find the answer to. can i delay the sound or video when showing it on stream in anyway to get them to sync up I cant believe i cant find a single topic online about this

restive parcel Jul 9, 2020, 12:48 AM

#

hello i need help. My streamelements bot stop working i cant use any command and live feed dont work too help please. thanks

round brambleBOT Jul 9, 2020, 12:51 AM

#

@restive parcel If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

formal river Jul 9, 2020, 12:53 AM

#

Is the StreamElements bot down? It's not working for me.

ionic kelp Jul 9, 2020, 12:55 AM

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@formal river Bot doesn't appear to be in your chat.

formal river Jul 9, 2020, 12:56 AM

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im modding for a streamer that has the bot

ionic kelp Jul 9, 2020, 12:57 AM

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What's their name? Name only and no link.

formal river Jul 9, 2020, 12:57 AM

#

xxiBlazze

restive parcel Jul 9, 2020, 1:00 AM

#

I try do custom name bot and test message still dosent work

lethal temple Jul 9, 2020, 1:07 AM

#

when i put a donation goal i doesnt see it on my obs

round brambleBOT Jul 9, 2020, 1:09 AM

#

@lethal temple Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

abstract marten Jul 9, 2020, 1:09 AM

#

Hi. How can I set the bot to be my sub so I can put my emotes on the commands?

round brambleBOT Jul 9, 2020, 1:10 AM

#

@restive parcel If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

#

@abstract marten Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

lethal temple Jul 9, 2020, 1:10 AM

#

still nothing

abstract hemlock Jul 9, 2020, 1:10 AM

#

@lethal temple Did you save the overlay?

lethal temple Jul 9, 2020, 1:11 AM

#

yes ofc

abstract hemlock Jul 9, 2020, 1:12 AM

#

did you check the dimension on the overlay?

lethal temple Jul 9, 2020, 1:12 AM

#

this is what isee, the red rectangle is my what is supposed to pop

📎 bug.png

abstract hemlock Jul 9, 2020, 1:13 AM

#

did you change the dimensions on the overlay page? if no, the browser source should be 1920x1080

lethal temple Jul 9, 2020, 1:13 AM

#

yes it is 1080p

abstract marten Jul 9, 2020, 1:14 AM

#

what? I don't want to rename the bot. I want to use my emotes on the commands....
There's support in portuguese?

abstract hemlock Jul 9, 2020, 1:14 AM

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@lethal temple the properties on the browser source look like this?

📎 unknown.png

lament blade Jul 9, 2020, 1:14 AM

#

hello people!! idk but i am having a drop in fps on csgo, is there any incompatibility with the new trust factor of valve? or can it be because I installed java.jdk and intellij?

abstract hemlock Jul 9, 2020, 1:15 AM

#

@abstract marten yes, #🇵🇹︱português

round brambleBOT Jul 9, 2020, 1:15 AM

#

@lament blade Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

abstract marten Jul 9, 2020, 1:16 AM

#

@abstract hemlock thanks 😄

lethal temple Jul 9, 2020, 1:16 AM

#

@abstract hemlock it worked, is it possible to make a daily sub goal?

abstract hemlock Jul 9, 2020, 1:17 AM

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@lethal temple you can add the sub counter and select "session" on the options

📎 unknown.png

#

📎 unknown.png

lethal temple Jul 9, 2020, 1:18 AM

#

ah

#

📎 data.png

#

what is this?

rose berry Jul 9, 2020, 1:21 AM

#

i need help but im talk spanish

abstract hemlock Jul 9, 2020, 1:22 AM

#

that's how the counter will start .. you can change it instead of No data to 0

lethal temple Jul 9, 2020, 1:22 AM

#

#🇪🇸︱español @rose berry

rose berry Jul 9, 2020, 1:22 AM

#

ok

lethal temple Jul 9, 2020, 1:23 AM

#

@abstract hemlock

📎 final.png

#

is this good?

acoustic pier Jul 9, 2020, 1:26 AM

#

how do i add commands to my stream?

round brambleBOT Jul 9, 2020, 1:26 AM

#

@acoustic pier New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

abstract hemlock Jul 9, 2020, 1:27 AM

#

@lethal temple the "no data text" field will replace the entire label so something like this would be better Session subscribers: 0/6

abstract marten Jul 9, 2020, 1:28 AM

#

if someone knows how can I put the bot as my subscriber to use my emotes on the commands, pls help

strong kernel Jul 9, 2020, 1:28 AM

#

@abstract marten Gift it a sub.

abstract marten Jul 9, 2020, 1:29 AM

#

@abstract marten Gift it a sub.
@strong kernel without a gift sub, just setting it, I saw others like that, so I want to know if there's any way to do that with streamelements too

lament blade Jul 9, 2020, 1:30 AM

#

why cant i cash my donos out , its been over a year and it doesn't let me still

strong kernel Jul 9, 2020, 1:30 AM

#

@abstract marten There is no "just setting it" anywhere. It's a Twitch account. Like any other Twitch account, it must be subbed. Unless you are a Twitch partner, the only option is to gift it a sub.

abstract marten Jul 9, 2020, 1:32 AM

#

@abstract marten There is no "just setting it" anywhere. It's a Twitch account. Like any other Twitch account, it must be subbed. Unless you are a Twitch partner, the only option is to gift it a sub.
@strong kernel hmmm 🤔 I see, ty

round brambleBOT Jul 9, 2020, 1:32 AM

#

@lament blade Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

lament blade Jul 9, 2020, 1:34 AM

#

Hiya my twitch chatstats are not working for some reason

round brambleBOT Jul 9, 2020, 1:34 AM

#

@lament blade If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

lament blade Jul 9, 2020, 1:35 AM

#

I haven't changed my username and it's not working, but my name is TomUK on twitch. GWseremePeepoHappy

pine bane Jul 9, 2020, 1:52 AM

#

How can I do a record command for overwatch

charred quartz Jul 9, 2020, 1:54 AM

#

How can I do a record command for overwatch
@pine bane what u mean with record command?

pine bane Jul 9, 2020, 1:54 AM

#

Like 1 Loses 3 wins

#

I want a command that i can edit it easily that i can type !win+ !lose+ !reset

charred quartz Jul 9, 2020, 1:56 AM

#

not possible

pine bane Jul 9, 2020, 1:56 AM

#

Oh

strong kernel Jul 9, 2020, 1:57 AM

#

Actually you can use the ${count} variables in commands.

charred quartz Jul 9, 2020, 1:57 AM

#

but that is in the bots right?

strong kernel Jul 9, 2020, 1:57 AM

#

You can display it on stream as well.

#

There is a count widget.

pine bane Jul 9, 2020, 1:57 AM

#

I can't do it right now i want it a command

#

+i saw a streamer using the widget

strong kernel Jul 9, 2020, 1:59 AM

#

Right. If you make a few custom commands, this is possible

Command: !win
Response ${count win}

Command: !lose
Response ${count lose}

Command: !resetwin
Response ${count win 0}

Command: !resetlose
Response: ${count lose 0}

#

Then every time !win is used, the win count goes up by one, and every time !lose is used, the loss count goes up by one.

lament blade Jul 9, 2020, 2:00 AM

#

alright thanks i emailed

pine bane Jul 9, 2020, 2:00 AM

#

@strong kernel this should edit the command right?

#

I mean this command !record

strong kernel Jul 9, 2020, 2:01 AM

#

If you want a !record command, you can do something like this:

Command: !record
Response: ${getcount win} wins, ${getcount lose} losses```

pine bane Jul 9, 2020, 2:02 AM

#

Right. If you make a few custom commands, this is possible

Command: !win
Response ${count win}

Command: !lose
Response ${count lose}

Command: !resetwin
Response ${count win 0}

Command: !resetlose
Response: ${count lose 0}

@strong kernel these commands will edit the record one right?

strong kernel Jul 9, 2020, 2:02 AM

#

If you make all the commands like I said, yes.

pine bane Jul 9, 2020, 2:03 AM

#

Okay thx

viscid nexus Jul 9, 2020, 2:10 AM

#

hey guys when i seem to add a alert it only shows half of the alert anyone know how to fix?

round brambleBOT Jul 9, 2020, 2:10 AM

#

@viscid nexus The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur

restive compass Jul 9, 2020, 2:11 AM

#

Hey guys! I've run into a bit of trouble, my latest donations are not appearing on the latest tips on on the overlay but every other item such as sub or follower is updating. Any reason why this might be happening? It is registering the action in the activity feed

viscid nexus Jul 9, 2020, 2:12 AM

#

duude thank you so much

empty dawn Jul 9, 2020, 2:12 AM

#

Hello guys, I'm having a issue of not being able to change my title and my games on obs live, anyone knows how to fix that ?

strong kernel Jul 9, 2020, 2:12 AM

#

@restive compass You need to be using your StreamElements tipping page link. Tips through Streamlabs will not do anything in our system.

restive compass Jul 9, 2020, 2:12 AM

#

Ah, thank you for your help!

#

Have a good evening

#

Sorry, I have to ask. Why does it have any of my latest tippers at all? If I look at the list of recent followers I can display all donation names as a list

#

Does it just not support singular recent donations updating

#

📎 Desktop_Screenshot_2020.07.09_-_03.06.11.11.png

#

Other people seem to be able to do it just fine

strong kernel Jul 9, 2020, 2:21 AM

#

@restive compass The tips must come through StreamElements for our system to register. Tips through Streamlabs can't be seen by our system for obvious reasons. You probably imported your tipping history but never changed your link out, so history is there, but recent is not.

restive compass Jul 9, 2020, 2:24 AM

#

Not sure that's the case, I've deleted the record of the oldest donation and worked my up (saving records elsewhere). The Donations have been recorded all the way up to a few hours ago, but it is simply displaying from oldest to the newest donation

#

Using streamelements of course but having stream labs imported into streamelements

loud magnet Jul 9, 2020, 2:29 AM

#

Is there a command for people in chat to see how many entries they have in a giveaway?

strong kernel Jul 9, 2020, 2:29 AM

#

There is not.

potent vale Jul 9, 2020, 2:38 AM

#

Hello! I'm having an issue where my custom commands from Streamelements are not working.. the alerts are working fine though, just whenever I do a ! command, nothing comes up

round brambleBOT Jul 9, 2020, 2:39 AM

#

@potent vale If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

half trail Jul 9, 2020, 2:40 AM

#

hey guys

#

📎 unknown.png

#

so, I hit did all of them

#

how do I get affiliate?

strong kernel Jul 9, 2020, 2:40 AM

#

Ask Twitch.

half trail Jul 9, 2020, 2:40 AM

#

what

strong kernel Jul 9, 2020, 2:40 AM

#

That's a Twitch thing.

#

We're not Twitch.

half trail Jul 9, 2020, 2:41 AM

#

ok

#

b]ut

#

some people will know here?

#

its not a twitch thing

strong kernel Jul 9, 2020, 2:41 AM

#

Affiliate is 100% a Twitch thing.

half trail Jul 9, 2020, 2:41 AM

#

what i meant

#

omg

#

its like

#

i thought ppl would know

#

is it different for different people?

chrome folio Jul 9, 2020, 2:42 AM

#

@half trail read the Twitch documentation about affiliate: https://help.twitch.tv/s/

half trail Jul 9, 2020, 2:42 AM

#

where?

potent vale Jul 9, 2020, 2:42 AM

#

my commands are fixed!! Thanks for the quick responses tokki3

half trail Jul 9, 2020, 2:45 AM

#

nothing about it there @chrome folio

#

do i have to keep it up for 30 days?

chrome folio Jul 9, 2020, 2:46 AM

#

@half trail sorry, there is all you need/want to know. But, you can send a message to Twitch. Search on Google for Twitch support page.

half trail Jul 9, 2020, 2:46 AM

#

i thought if I hit those goals, i'd hit it instantly

#

yuh i got it

pine bane Jul 9, 2020, 3:08 AM

#

@strong kernel thx the commands worked

unkempt nacelle Jul 9, 2020, 3:44 AM

#

Hi

quasi marsh Jul 9, 2020, 3:46 AM

#

anybody know about a problem where you cant edit your game that you are playing or your title from the stream element program?? I can't even erase the title. first time i encounter this and when i change the game i'm playing it doesn't save it and it just changes to game. thx in advance for the help

round brambleBOT Jul 9, 2020, 3:50 AM

#

@south turret If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

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@short bobcat Please follow our community rules:

No advertisement or stream promotion
Respect ALL server members
No NSFW/NSFL

Thank you

hard sierra Jul 9, 2020, 4:08 AM

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📎 unknown.png

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can i make it say !enter instead of !ticket?

untold badger Jul 9, 2020, 4:13 AM

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How do I vertically center this text?

📎 unknown.png

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I don't want it to hug the top, I want it to be in the center, and when it goes to two lines, it automatically adjusts like I have it it in Streamlabs.

round brambleBOT Jul 9, 2020, 4:17 AM

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@hard sierra Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

untold badger Jul 9, 2020, 4:20 AM

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Thanks....

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2 years ago, awesome lol

📎 unknown.png

dull citrus Jul 9, 2020, 4:41 AM

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me streamelement is not working with commands why is that

round brambleBOT Jul 9, 2020, 4:45 AM

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@dull citrus If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

dull citrus Jul 9, 2020, 4:50 AM

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thank you

valid lark Jul 9, 2020, 4:50 AM

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Still no host alerts...im sad 😦

round brambleBOT Jul 9, 2020, 4:50 AM

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@valid lark Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

All hosts coming from an online channel with at least 1+ viewer
Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

still oasis Jul 9, 2020, 4:52 AM

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help pls

📎 unknown.png

round brambleBOT Jul 9, 2020, 4:52 AM

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@still oasis To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

steel nebula Jul 9, 2020, 5:01 AM

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help none of my streamelements bot commands are working

untold stone Jul 9, 2020, 5:02 AM

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How do i change my obs chat box language?

round brambleBOT Jul 9, 2020, 5:06 AM

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@steel nebula If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

lament blade Jul 9, 2020, 5:08 AM

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im having issues with getting my xbox audio to my obs, using razer ripsaw capture card, any advice?

round brambleBOT Jul 9, 2020, 5:10 AM

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@lament blade For the best OBS support, please join their Official Discord @ discord.gg/obsproject

gaunt mountain Jul 9, 2020, 5:10 AM

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thank you

steel nebula Jul 9, 2020, 5:12 AM

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@round bramble that did not fix the issue

lucid drift Jul 9, 2020, 5:54 AM

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hi guys I'm new here. I have a problem regarding the tipping... when ppl donates, the alert doesnt pop up. The tip moderation is already disabled...

terse sand Jul 9, 2020, 5:57 AM

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can something notify me when someone enters my twitch stream?

📎 Capture.PNG

frank saffron Jul 9, 2020, 6:09 AM

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Hi, how can i remove the sub/donate message from my alerts? (using the custom css, just bought some stuff from nerd or die)

untold badger Jul 9, 2020, 6:23 AM

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Any idea why it says I have 901 subs? It should say 200, not 901...

📎 unknown.png

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In Streamlabs I can edit the number of subs it says I have, how can I do that with StreamElements?

molten kraken Jul 9, 2020, 6:33 AM

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hey so why isint stream elements in my chat i have it as a mod and it dosent work what do i do?

lethal temple Jul 9, 2020, 6:48 AM

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@untold badger I'm a big fan of u :0

untold badger Jul 9, 2020, 6:49 AM

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really lol? Thanks haha

lethal temple Jul 9, 2020, 6:51 AM

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jk

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I dont know u

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sorry, was just wondering how u got 200 subs while having 1k followers

mossy field Jul 9, 2020, 7:12 AM

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its not letting me change my stream title as of yesterday. any idea whats going on?

round brambleBOT Jul 9, 2020, 7:12 AM

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@mossy field There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

rough salmon Jul 9, 2020, 7:15 AM

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linked my twitch account, but every time i try to go live it says its to facebook?

round brambleBOT Jul 9, 2020, 7:19 AM

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@rough salmon Streamelements on top of OBS -> Logout -> login

sharp pagoda Jul 9, 2020, 7:23 AM

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hi

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im on stream elements and i m doing my overlay

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how do you add a background picture to it

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like this

untold crest Jul 9, 2020, 7:26 AM

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As I can see you are doing very well. You just create image widget, set it to whatever you want and then you put "label" on top of it

sharp pagoda Jul 9, 2020, 7:26 AM

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no this is the tour

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this is what i have done thanks

📎 Screen_Shot_2020-07-09_at_5.27.05_pm.png

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i just wanted to know how you can and the photo that i just sent on to this one

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where can i get those images from?

feral frost Jul 9, 2020, 7:50 AM

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Does anyone know the syntax for the chatbox ${random} ?
I know u can do fixed ranges with ${random.1-10} but how do i do it with an input? ${random.1-${1}} doesn't work.
If there is a documentation somewhere that I can refer to for functions that will be nice too
Thanks in advance! 🙂

untold crest Jul 9, 2020, 7:52 AM

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@sharp pagoda You can find a lot of themes here: https://streamelements.com/dashboard/themes you can duplicate widgets to add new labels

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@feral frost Try this one ${customapi https://decapi.me/random/number/1/${1|100}}

feral frost Jul 9, 2020, 7:57 AM

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@feral frost Try this one ${customapi https://decapi.me/random/number/1/${1|100}}
@untold crest thanks it works like a charm!
I've also found the documentation on the topic above 👍

sharp pagoda Jul 9, 2020, 8:07 AM

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Ix thanks but i wnat to upload this one to my other one i have been making how do i do that

round brambleBOT Jul 9, 2020, 8:09 AM

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@knotty fiber Please follow our community rules:

No advertisement or stream promotion
Respect ALL server members
No NSFW/NSFL

Thank you

sharp pagoda Jul 9, 2020, 8:09 AM

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this top bar is what i want put how do i put it on my other one

📎 Screen_Shot_2020-07-09_at_6.08.02_pm.png

round brambleBOT Jul 9, 2020, 8:11 AM

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@sharp pagoda To duplicate or copy your widget to a new or existing overlay, select the widget and use the Duplicate button https://imgur.com/a/Ng4uhRU

Imgur

lament blade Jul 9, 2020, 8:13 AM

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@round bramble Custom commands don't work on my account BimBamGaming86 and chat alerts don't work with me, it doesn't come up and shows in the chat that I've got a new follows and all the other stuff, only my activity feed. Pleas Fix it 🙂

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@round bramble And i have activate in the settings

knotty fiber Jul 9, 2020, 8:14 AM

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Chat stats are broken - 404 - Page Not Found. anti_strimer login

round brambleBOT Jul 9, 2020, 8:27 AM

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@lament blade If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

Imgur

untold badger Jul 9, 2020, 8:31 AM

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@lethal temple I have 1.5k followers, and yeah I have a generous community

lament blade Jul 9, 2020, 8:32 AM

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@round bramble Thanks 😄

true yoke Jul 9, 2020, 9:20 AM

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@lament blade you know you're talking to a bot with auto responses right?

untold crest Jul 9, 2020, 9:23 AM

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Help is help 😉 Bots have feelings too.

lament blade Jul 9, 2020, 9:24 AM

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heyo, im wondering if theres a way to add more chat gambling/games like !darts = user threw three darts for 18 points ((( $(user) threw 3 darts for ${random.1-100} ${pointsname} ))) but actually give points

wheat coral Jul 9, 2020, 9:29 AM

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All my saved streams have disappeared on my channel. Help?

twin sentinel Jul 9, 2020, 9:30 AM

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Contact twitch.

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@lament blade There is no variable to alter points. You would need to custom code that game via a custom widget.

lament blade Jul 9, 2020, 9:32 AM

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would be nice for a variable that does, sucks to be limited to 3-4 barely customizable modules, if you dont know anything about widgets/codes

prisma relic Jul 9, 2020, 9:34 AM

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some of the games like that get very chat spammy very fast. I made a !defuse on (basically same concept) a gamble on a wire to cut and it gets out of hand fast

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There is a bank heist though in #widget-share 🙂

untold crest Jul 9, 2020, 9:36 AM

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@lament blade You may also want to take a look at this: https://streamelements.helprace.com/i519-provide-an-addpoints-variable

lament blade Jul 9, 2020, 9:39 AM

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unsure if thats a fix or quick patch up job, thanks tho knowing its been 2years+

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helping a friend to add more variety to use points, just checking if there was anything, cheers

untold crest Jul 9, 2020, 9:40 AM

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Your command response would be like ${sender} threw 3 darts for ${customapi https://api.jebaited.net/addPoints/JEBAITEDTOKEN/${sender}/${random 0-100}?format=amount} ${pointsname}