helpdesk-twitch

[nocturne bane]

i dont want any links at all.

[twin sentinel]

If you want to remove links, you would need to use the link protection with the excluded usergroup set to 'No One'

[nocturne bane]

ok its done

can the streamelement bot instanly banned someone using links ?

instead of timeouts

[twin sentinel]

no. it can only timeout

[nocturne bane]

ok good to know

how can i change my bot name ? i have stream elements & my username (jpxp26) ?

[twin sentinel]

Also make sure the StreamElements bot is a moderator in your channel.

[nocturne bane]

oh!

[twin sentinel]

https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[nocturne bane]

all do that right now

bot is moderator

[noble cypress]

Hey i have problem, i have 65pcs quote in my chanel, and i removed one quote 48... is any commands to add other quote to 48 ? Or it always will be empty ?

[twin sentinel]

afaik there is no way to edit a place with a deleted quote as adding quotes always gets added to the end.
The only known way would be to delete all above 48 and add them back in again with place-1.

[noble cypress]

ok :/ thanks

[lean quiver]

Kappagen Wideget: Has anyone noticed that the Twitch Global Emotes are not available when selecting emotes for the EMOTESPLOSIONS?
@lean quiver

I'm still looking for help with this one. Is this behavior happening for anyone else?

[ivory vortex]

@abstract hemlock hi, i saw that it still answers with: ... elementsOkay at the end of the message, do i have to use !pepes in my chatt bevore it is fixed?

[twin sentinel]

@lean quiver What browser are you using?

[ivory vortex]

@abstract hemlock never mind, dont i typed in the chatt: !pepes enabled and then !pepes disabled and now its working

[lean quiver]

@twin sentinel Google Chrome 80.0.3987.122 (Official Build) (64-bit) (cohort: Stable)

[twin sentinel]

Tried logging out and logging back in to the dashboard?

[lean quiver]

I have tried that.
I'm trying it again now in incognito mode but the twitch login is failing.

[twin sentinel]

the twitch log in fails?

[lean quiver]

Yes. only in Incognito mode though.

[round bramble]

@lean quiver Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[twin sentinel]

Can you DM me an editor access link to your account please.

[lean quiver]

Sent

[twin sentinel]

Thank you. This seems to be an issue with your account, as I am having the same behaviour.
I will try to get a staff look at this. As it is weekend, this can take some time.

[round bramble]

@lean quiver Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lean quiver]

5ad2ca510b8f5eadbd857e1f

@twin sentinel No worries on the timeframe. It's definitely not critical. I appreciate the assistance

[signal ridge]

Chatbot doesn't seem to work on my channel.
logged in and out of both SE and Twitch.
removed and readded bot
any thoughts or additional input is appreciated. Thanks in advance

[round bramble]

@signal ridge If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[signal ridge]

I've done the above. My name is the same as it appears here

[round bramble]

@signal ridge Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[signal ridge]

Thanks. I've done this now

[twin sentinel]

The bot is not joined your channel. Is it joined via the dashboard?

[signal ridge]

on Twitch?

[twin sentinel]

on the StreamElements dashboard. https://streamelements.com/dashboard

[signal ridge]

the option appears grayed out to me

[twin sentinel]

Can you share a screenshot?

[twin sentinel]

Scroll further down.

There should be a bot settings part.

[signal ridge]

I see it. i'll screenshot but maybe i need to part and then re-add?

[twin sentinel]

Follow the steps the bot told you earlier please.

[signal ridge]

I did those steps. should i do them again?

[twin sentinel]

yes please.

[signal ridge]

looks good now. Thanks

[torn acorn]

is there a way to limit the decimal places on widget data for overlay metrics?

[crisp quiver]

hi streamelements team, my stream keeps crashing

https://obsproject.com/logs/mn0r502Ip8h1S92s

[twin sentinel]

@torn acorn Can you elaborate please?

[torn acorn]

i am using the {amount} value in a rotating metric. for total tip amount it is giving me 10 decimal places I want to limit the value to 2 decimal places

[twin sentinel]

@crisp quiver
Try a clean video driver installation:
You can perform a clean driver installation for your GPU by following the instructions at http://obsproject.com/forum/resources/65/

@torn acorn is this a custom widget you are referring to?

[torn acorn]

yes?

i think

i assume it is using some default variables

[twin sentinel]

Do you have a screenshot of the issue.

Best to contact the creator of the widget.

[torn acorn]

k

thx

[twin sentinel]

Or ask if someone in #dev-chat can assist with this.

[torn acorn]

will do 🙂

[plush belfry]

Hi there! I have a question, is there any way to create an alert larger than 1 minute?

[twin sentinel]

Only with custom code solutions. By default 60 seconds for an alert is the maximum.

[plush belfry]

and there is any way that with editor I can edit the code of the default alert?

[twin sentinel]

Yes, you can edit the custom css in the default alert.

[plush belfry]

but that constraint is in the css??

[twin sentinel]

This is the video length in the HTML.

[proud beacon]

Can someone help me with this? The app gets so blurry

[round bramble]

@proud beacon Please follow these steps:
close OBS,
open the Nvidia Control Panel,
in the left menu select "manage 3D settings" and then under the list of options (right panel) press "restore default settings",
Start OBS again.

[proud beacon]

I can't stream slots while hardware acceleration is on?

[twin sentinel]

could be, yes.

[rich jasper]

hello looking for some help on stream elements

[round bramble]

@rich jasper Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[rich jasper]

Looking to delete a donation that never went thru

[meager jolt]

I messaged a couple of nights ago about my custom named Bot reverting to 'StreamElements' bot during my stream... I've since seen it happen also on a friends stream... Both Aussie Streamers at about 10pm AEST

[wild jetty]

I'm making another attempt, I'm determined! It's so stupid but I got a little boy who loves rockets and I feel like it's a sign, don't judge me 🤣

I need my sub text to fit in a specific image and be limited by width. Also is there a potential for the text to scroll for bigger names

[brisk wagon]

how do i give points in chat directly to someone

[wild jetty]

So I'm looking to get the text within the image border, I'm happy to have it scroll. How do I go about it?

Without just making the text smaller

[smoky tide]

play around with this variables ${time} and ${time.until <HOUR>}
@abstract hemlock thank you!!

[dry hare]

@meager jolt how are you setting the custom bot name?

@wild jetty dunno if it can, might require some custom coding. I would ask in #dev-chat to see if anyone has a suggestion on how to do that. They’re really good with making widgets do amazing things

[wild jetty]

Thanks!

[oak coral]

Hi

[round bramble]

@oak coral Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[modest steeple]

When i try to capture Destiny 2 in game capture it just stays a black screen and om not sure why I have it set to destiny but it isn't capturing it

[little oak]

afaik game capture does not and will not work with destiny 2. you will have to use display/window capture to capture the game

[cobalt kindle]

Any way to make raffles Sub-only? This function used to be there and it appears to have been removed

[modest steeple]

wrong channel

[brisk wagon]

need help giving points directly to viewers

[zenith widget]

!addpoints username points

Example !addpoints timthetatman 100000

Or instead of a name use "all" for everyone currenrly in you chat

[vale loom]

when i turn on a bot module i cant save???

[zenith widget]

Which module are you switching on?

[vale loom]

chat alerts?

i want it to say something when people sub

[round bramble]

@vale loom Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[vale loom]

just put my account id right here?

[zenith widget]

yes

[vale loom]

5e58f403623141f54fe416d7

for what tho?

[zenith widget]

so that i can check what you are doing

it switched on perfectly fine from my side

what browser are you using?

[vale loom]

microsoft edge

[zenith widget]

I would recommend using Chrome

[vale loom]

would that fix my problem?

for some reason chrome is really slow on my pc

[zenith widget]

Our dashboard is Chromium optimized and the best browser to use is Chrome

[vale loom]

oh okay

ill try on chrome then

oh ig it worked :/

do u have to refresh after you save or something?

[zenith widget]

if you are noticing the main toggle turning off, upon turning the secondary toggles, then yes

its a new bug

[obtuse wadi]

My overlay is lagging really badly. the overlay shows up as less than 1 fps, but everything else runs very smoothly

[round bramble]

@obtuse wadi OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[zenith widget]

also note, that if you are using animated overlays, they may lag if OBS has loaded a lot of things and you have a lot of programs running as well

[obtuse wadi]

thanks but i dont see that option in my obs... there is no sources section

[round bramble]

@obtuse wadi Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[obtuse wadi]

https://obsproject.com/logs/ZR1Hk-hlV7vn9JL4

[zenith widget]

Oh Mac

[obtuse wadi]

Yesss oof

[zenith widget]

yea Mac doesn't have that option

I would recommend to not use the super themes(animated overlays) we provide as they will lag regardless

[obtuse wadi]

I find it odd because everything else runs smoothly without lag. obs is the only thing open and even what i only load one scene it still lags... Is there a way to turn down the quality of the overlay

[round bramble]

@obtuse wadi Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[zenith widget]

you can try this option

if you switch between scenes

[obtuse wadi]

I believe all of my settings are exactly how you showed

my cpu is at 20% if that matters

[zenith widget]

Then your GPU is being overloaded

which i can't figure out what model it is

oh Intel(R) Iris(TM) Plus Graphics 640

thats an integrated GPU chip

Or so i think

Unfortunately, I don't understand Macs so I'm not sure and the only thing I think will help is removing the animated overlays.

But you are not exactly telling me if you are using animated overlays or not

(excluding the alert widget)

[obtuse wadi]

Yes, the overlay is very much animated 😦

[zenith widget]

Then I assume that the animations are laggy or just look like 1FPS

i would suggest to not use animated overlays

and see how that looks

[obtuse wadi]

Thanks, ill give it a shot

[plucky shadow]

did anyone encounter this: Emulation sent, but alerts are muted? it affects both my overlay page and my obs

[round bramble]

@plucky shadow If you are hearing your own Alerts, but the stream is not hearing them, or vice versa(you don't hear them but viewers do), then you will have to use the "monitoring" function, in case you are using the "Control Audio in OBS" option on your Browser source.
https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png

[plucky shadow]

i just now found it

took me 2 months

[lament blade]

guys, can you help me? in streamelements in chat stats i have only Kapp and 404 - Page Not Found... 😄 and my leaderboard is broken too 😄

name: Skret_666, email: [e-mail]

[little oak]

please post old name and new name here and also please take out your email, Thank you!

[lament blade]

i didnt change my name...

btw...10 hours ago it was ok

[little oak]

the 404 error is due to a name change

[lament blade]

but i never changed my name 😄 and last night i saw all my stats without problem...

[little oak]

no i was stating that a 404 error is a name change thing

but if you didnt change names or anything then a staff will have to look at it

[lament blade]

ok, thank you 😄

[ionic kelp]

@lament blade Fixed

[lament blade]

omg...thank you!! 😄 it worked 😄

yeah...leaderboard is working now too...many thanks! 🙂

[lament blade]

Hi guys, i need some help with my alerts please!

For donations, i'd like to have only text and tts as the alerts, without any gif/image, but when i click X to remove the image from the alert, the alert doesn't start when i try it

When i delete the image from the alert it's like turning the alert off, how do i do it?

[ionic kelp]

Did you hit save at the bottom?

[lament blade]

Sure thing ^

When i click the X on the image of the alert type, not X to close the whole config menu

[ionic kelp]

Using the overlay editor on the website for the alert does clicking over option to simulate it ( 🔔 in bottom left )not match what you're trying to do?

[lament blade]

Everything works fine, the problem is that if i remove the image from the alert (to just have text in it, as the alert itself) it's like deleting the alert as a whole

it's like it ain't possible to just set the text and tts as an alert, without any GIF/image

you know, when you press X on the image and it says "clear video"

[ionic kelp]

Check the variations tab as well.

That might be it.

[lament blade]

Already did it mate

everything works fine until i press clear video

btw thank you for your time

[zenith widget]

Checking

[ionic kelp]

Or not

[zenith widget]

you want to remove this right?

[lament blade]

Yeah exactly

to have just text in the alert

and tts

[lament blade]

Lemme try 1 sec

[zenith widget]

@twin sentinel its correct

[twin sentinel]

yes, but yours is better. and easier

[zenith widget]

https://tenor.com/view/sure-john-cena-gif-5783187

[lament blade]

Alright boys it works wonders now, setting the layout as a row instead of column, worked

[zenith widget]

@hardy star ⤴️

[lament blade]

thanks a lot to everyone that helped !

[zenith widget]

@lament blade check the video for more examples

on how to move the text

[twin ledge]

how can i stream forza horizon 4 on pc with se?

[ionic kelp]

From my understanding due to the "buggyiness" of the game you have to use display capture.

[twin ledge]

i will give it a go

[ionic kelp]

Be warned if you're doing it on a laptop you won't be able to do window/game capture for anything else.

[twin ledge]

lucky for me i use a tower so i will be fine

Its working sure I tried it b4 and it didn't work

[twin sentinel]

@lean quiver Please try to remove the kappagen widget, close the overlay, go to the editor again and add the widget again. The twitch emotes should show up now.

[devout knoll]

How can I add an Media player widget?

[twin sentinel]

You can add that widget via the overlay editor to your overlay.

@formal silo The variable to get a targetted user display name is ${user}

[frigid jasper]

Guys, just wanted to know how do I get all the alert notifications on chat\

Like who donated and, followed and subbed

[twin sentinel]

https://streamelements.com/dashboard/bot-modules > chat alerts.

[frigid jasper]

Thank you

[sour aurora]

Thanks

[cloud mist]

im sure this is a regular question. im trying to change the name of my chat bot and followed multiple videos and redit posts but the option still isn't appearing. any ideas .. sorry in advance

[zenith widget]

oops no one saw that

[round bramble]

@cloud mist Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[cloud mist]

all done

[twin sentinel]

Be aware that at this time it is only possible to rename the bot via OBS.Live.

[cloud mist]

ahhhhhh so streamlabs obs is a no no then

[twin sentinel]

https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[ionic kelp]

Nope.

[cloud mist]

well as long as I know its not being a complete small brain then 😅

[acoustic veldt]

I have a question, its probably really dumb to ask. but I'm barely trying to stream in twitch and I have overlays and stuff. but how do I set all that up? I tried watching streamelements videos on YouTube but still kinda confused about it. like on how to set up all my overlays.

[round bramble]

@acoustic veldt To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

Boys, how can i test out the chat (to see how big the fonts are etc..) directly in the overlay editor of streamelements?

before importing it to OBS.live i mean

[twin sentinel]

You can type in your twitch chat and the message is displayed in the chat widget on your ovleray.

[lament blade]

Ok but that's already in OBS right?

Ok fine

done,

[twin sentinel]

you can also type in your twitch chat in your browser and also see the messages in your chat widget in your overlay editor.

[lament blade]

thanks a lot my man, i did not know that!

[formal silo]

@twin sentinel I’d like to file a bug report then, because ${user} currently returns information about the calling user, not on the target user. (E.g., a !name command with response "${user}" given !name actdottv returns "Freso", not "ActDotTV" (or even "actdottv"))

(I’d expect changing this behaviour would break commands for a lot of users who are using it with and expecting the current behaviour.)

[untold crest]

${user} is replaced with target username (if that person is on a chat ATM) or is equal to ${sender} otherwise. You might want to use ${1} if you want to catch a first parameter after command call

[formal silo]

@untold crest Alright. How do I get display_name from ${1}?

(Repeating my original post from yesterday:) Is there a way to get the display_name of a target user? I’ve tried ${user ${1}}, ${channel.display_name ${1}}, and some other variations. E.g., if I do !name actdottv it should give me ActDotTV as a response.

[untold crest]

I think there's no method for checking offline users display name.

[formal silo]

I’d like to file a feature request then. 🙂 It’s bugging me a fair bit that I can’t get a target user’s display name when doing !shoutouts etc. (And I’ve seen other bots being able to do this.) Alternatively a way to use ${user} but fall back to ${1} if the target username is not in the current chat (which does not necessarily mean that they’re offline, fwiw).

[untold crest]

OK. I checked that. We have no display_name method for command call

[round bramble]

@formal silo Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[untold crest]

${user} but fall back to ${1} = ${touser}

[heady echo]

Hey i changed my twitch name and now for some reason streamelements wont join my stream

What can i do about this?

[round bramble]

@heady echo If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[heady echo]

ControllerChamp

[formal silo]

@untold crest Nope. ${touser} returns target user in all-lowercase, where ${user} returns with display_name formatting.

[untold crest]

I had ${user} lowercase as well when I tested it.

[formal silo]

@untold crest Probably because display_name is lowercased then, or because the display_name attribute isn’t loaded in. With ${user} !name streamlabs gives me "Streamlabs", with ${touser} it gives me "streamlabs". For some reason both of those give me "streamelements" for !name streamelements. (Edit: I’d guess that it’s due to the bot getting data on itself.)

Testing with !name freso also gives "Freso" for user and "freso" for touser.

[formal silo]

https://streamelements.helprace.com/i1980-chat-command-variable-s-similar-to-user-but-able-to-work-on-accounts-usernames-not-in-the-current-channel - thanks for the verifying that it’s not a thing SE can do currently, lx and Benno!

[acoustic veldt]

I'm so confused on settings up my whole twitch setup like the overlays & donation & all that stuff & the alerts. I tried watching the videos and all this stuff & I'm even more lost than I was 🤦‍♂️

[round bramble]

@acoustic veldt New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[twin sentinel]

I recommend to take a look at these videos and if there are specific questions, let us know and we'll try to assist you as best as possible.

[acoustic veldt]

thanks, I'm trying to go through the videos I'm currently on there channel right now. the only thing I have up is the starting soon but still need to figure out how to add everything else.

lol

[round bramble]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[acoustic veldt]

so far it's what I got lol

[twin sentinel]

Now add the other overlays to new scenes in your OBS.

[acoustic veldt]

okay thanks

[wanton mango]

@formal silo you may be interested in this customapi

${customapi.https://api.thefyrewire.com/twitch/profile/${1}?message=${queryencode "Checkout {display_name} at twitch.tv/{username}! They were last seen playing ${game ${1}} or something."}}

[acoustic veldt]

so when I tried adding the over lay and face cam stuff everything else would get erase I have no clue why. but I'm getting a little frustrated lol. would it just be easier to pay someone to set all this up? at least I tried

[fast sandal]

this is an easy one. I dont understand the "bosses can heal themselves" aspect of the boss

[twin sentinel]

Create one scene and add the first overlay as browser source to that scene.
Create a second scene and add the second overlay as browser source to the second scene and so on @acoustic veldt

[acoustic veldt]

yeah I figured that much and I did that, but once I added the overlays the starting soon screen would be there on the 1st source. the overlay would take over the 1st source and 2nd

that's where I'm lost

why is it doing that is it supposed to?

[twin sentinel]

No. Make sure you are on the correct source and you add the correct browser source link.

[acoustic veldt]

okay I'll keep trying. see if I can get the hang of it lol

thank you

[twin sentinel]

@fast sandal If the user who is the boss tips/cheers etc, they can regain the points instead of damaging "themselves".

[fast sandal]

so If I tip and give money to myself I can heal the boss?

[twin sentinel]

If you are the boss currently, yes.

[fast sandal]

I dont see where I can change it to someone else?

[twin sentinel]

Depending on the game mode a person gets the new hype boss.

https://blog.streamelements.com/the-hype-boss-is-real-506cc133a0c2

[lapis cosmos]

i changed my name twitch name it's the same as discord

[round bramble]

@lapis cosmos Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[cobalt parrot]

i change my twitch name today and now the stream information dashboard says you don't have access to this dashboard. i tried logging out and back in

[round bramble]

@cobalt parrot If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[cobalt parrot]

nice, my old twitch name was thegr0g and new is Macho_Grog

i did the other steps

[weak crest]

Hey, got a quick question. Why doesn't streamelements show 1 viewer hosts? I have setup everything correctly but it doesn't show it on the list and no alert is comming up. Any ideas?

[round bramble]

@weak crest Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
  Note for Mixer streamers: The above 2 filters currently apply for Mixer and we are aware its actually not how Mixer hosts work. We do plan on changing it, but no ETA on when.

[weak crest]

Well, is there any way on turing this back on or is this hardcoded and has to be changed for everyone. Because the options in the alertbox are misleading people into thinking that this is a bug.

[twin sentinel]

Cause of the twitch API changes there is no way to get these data at this time.

[weak crest]

Alright, thanks.

[sterile cosmos]

I just recently reached Twitch Affiliate status, and I want to update my loyalty settings for subs and cheers, but they don't show up.

[twin sentinel]

Try to log out of the StreamElements website and log back in please.

[sterile cosmos]

Well alright then, that worked, thanks.

[quaint nacelle]

hey i am having s problem where it is not setting me stream some games how do i fix that

[twin sentinel]

Do you use Game capture to capture the game and have you started OBS as admin?

also what game are you trying to capture?

[quaint nacelle]

yes i have and i am trying to capture r6

rainbow 6

[round bramble]

@quaint nacelle For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[lament blade]

I would like to understand

what is the problem when i get drops in the stream

i have very good connection ( internet)

1 GPBS

1000 mpbs

[twin sentinel]

This is caused by the connection from you to the twitch servers.

[lament blade]

i'm using a gaming laptop , not a desktop

sometimes my CPU goes to 89-99% with OBS

should i use a different program ?

@twin sentinel so it's not my connection

is the distance

cause in games i can also see , in some games i have 20-30ms , some i have 50 ms

i don't really understand how

[twin sentinel]

https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

[lament blade]

i'm using 720 p , 59 FPS

4000 bitrate

[indigo shale]

In your OBS settings you should be able to change the server location. Select the location closest to you

[lament blade]

🙂

[round bramble]

@lament blade 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

[lament blade]

ok

[cedar charm]

i can seem to get past the stream. im not even streaming to mixer...

[round bramble]

@cedar charm Streamelements on top of OBS -> Logout -> login

[twin sentinel]

Also make sure in settings > stream you are logged in to your twitch account.

[cedar charm]

@twin sentinel Just done what you said but it is still showing this

[round bramble]

@cedar charm For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[proud elbow]

hey there, quick question! just added a sub count widget and the number it currently has is old - will that update when I go live? thanks!

[twin sentinel]

@proud elbow You can reset the session and log out and back in to the dashboard. That should refresh the data.
Do you have a number of the difference for me?

[lapis cosmos]

any reason i wouldnt be getting host or raid alerts? it's been since december since ive seen them and have been hosted and raided by friends several times since december.

[round bramble]

@lapis cosmos Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
  Note for Mixer streamers: The above 2 filters currently apply for Mixer and we are aware its actually not how Mixer hosts work. We do plan on changing it, but no ETA on when.

[proud elbow]

@twin sentinel Just logged out and back in - how do I reset the session? Right now it shows 501 when it should be 422 🙂

[twin sentinel]

https://streamelements.com/dashboard/session > Totals tab > reset session.

[proud elbow]

Hmm that's odd. It went down to 425 which is much closer! but still not accurate

[round bramble]

@proud elbow Due to a recent change from Twitch API, these features are affected by the change:

• Ground Control does not have Custom Bot Name
• Subscriber count will count the Channel and any other permanent sub you may have (+1 or +2 or +3 on top).
  We are working on fixing both issues, but there is no ETA.
  OBS.Live still has Custom Bot name working fine in it.

[proud elbow]

AHHHH okay okay that makes a lot of sense. Was having the same issue with Stream Labels - thank you so much!

[lapis cosmos]

does the host api change also effect raids too? i have changed my channel name and have logged out and in, also parted the bot too.

[twin sentinel]

yes, it is the same for raids.

[lapis cosmos]

gotcha

[pulsar hazel]

Hello, I'm trying to use the HYPE cup, I put in my own custom sub images for the jar I go and save and hit test, my image doesnt pop up and go into the cup. All i did was change the image and hit save, Any idea as to why im having a problem? Nvm, Support on Twitter helped out 🙂 ty

[pallid void]

NO ACTIVE WIDGETS WERE DETECTED FOR MEDIA REQUEST

thats my problem pls help ;c

[twin sentinel]

@pallid void Add the media request widget to your active overlay and save that overlay.

[pallid void]

how tho?

is there a video of it

[twin sentinel]

https://support.streamelements.com/hc/en-us/articles/115000366131-Media-Request

[haughty wave]

@pulsar hazel Did you set the size of the browser layer the same size as the widget? It could be that, I had that issue once with a few widgets because of that.

If you already have the layer set, go into it's properties and change there.

[pallid void]

how do you fix desktop audio??

my stream doesnt hear anything :/

[next burrow]

Hello! Im trying to activate daily sub and dono goals...is there a way to make it start at 0 for the day? and not just show what the numbers i currently have?

[twin sentinel]

You can create goals with the session based data.

[pallid void]

@twin sentinel i need help!

[round bramble]

@pallid void For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[next burrow]

@twin sentinel hi thanks, how would i be able to do that? As Im looking around but i don't really see any option for that

[twin sentinel]

Use the widgets Total tips amount and Subscriber count

[next burrow]

I see those count them...but is there no way to make goals that way?

[twin sentinel]

You can add /XY at the end of the message

[lament blade]

Hi 👋 For Contests, is there a way to make a !top10 command to show top 10 on the leaderboard?

[twin sentinel]

There is a !top command you can use to display up to 5 top users.

[lament blade]

Also, is there any way to remove the text "copy of" when copying a previous contest? I have to delete "copy of" every time.

ty ❤️

[twin sentinel]

Afaik the title will always be altered when copying.

[lament blade]

ah

[plain crater]

I have some issues with the songrequest on my stream. I enabled via tip and subs free which is working but I also set the queue at 50 max. Issue is that only 1 song goes into the queue and if somebody else is adding a new song the current playing song gets cut off or if there is no song more in the queue that the song plays 2 times. Can you pls help me?

[finite pecan]

Not sure if this is the right place to ask, but when I add alerts to StreamElements and test them with an emulation, it works fine, but when someone subscribes or donates on stream, nothing happens in Twitch. Any thoughts?

[round bramble]

@finite pecan Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[twin sentinel]

Are the donations in your activity feed?

[plain crater]

somebody here who can help with my songrequest issue?

[novel dune]

Can I ask here for help about alerts?

[round bramble]

@novel dune If you would like help from the StreamElements support volunteers/staff please post your question in one of the helpdesk channels and someone will assist you as soon as they are available
#helpdesk-twitch | #helpdesk-youtube | #helpdesk-facebook | #helpdesk-mobile | #helpdesk-selive | #651453660810838026 | #helpdesk-merch
Thank you for being patient.

[novel dune]

That doesn't asnwer my request, I already saw the different helpdesk rooms but none of them are alerts/overlays specific

[round bramble]

@novel dune Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[novel dune]

I've just set up my alerts in the overlay editor, but I want the tip, cheer and sub alerts to avoid showing the messages added by users, how can I do that?

[twin sentinel]

Disable the show EVENTNAME message checkbox in the default, as well as in the variations.

[plain crater]

@twin sentinel can you help me with my songrequest?

[novel dune]

@twin sentinel cant find that checkbox, has it something to do with the fact the alerts have a custom css?

[twin sentinel]

@novel dune Yes, then you would need to alter the code to remove the message.

@plain crater I am sorry, I do not have any specific idea what could cause your issue.

[novel dune]

Ok so I'm gonna ask the guys on Nerd or Die, since the alerts are custom ones from one of their graphics packs

[plain crater]

@twin sentinel then the widget is apparently not proper working! Am I the only one who got that issue?

[lament blade]

Would you like to send me a photo of the settings? @plain crater

[lament blade]

A monitor would have been enough

[plain crater]

dont know how to screenshot with just one 😅 sry

[lament blade]

all good

[plain crater]

songs should be added to queue .... not working except 1

if no song in queue ...currently song will repeat again...I'm lost

[lament blade]

Try to let your bot join again

under Dashbord -> Bot Settings -> Part Channel -> Join Channel

[limber nexus]

Hi

[lament blade]

Hi

[limber nexus]

I got a problem with a recurrent command with Streamelements

[plain crater]

@lament blade thanks will see then later tonight if it will work or not. Cross fingers!

[limber nexus]

But the thing is: I have no chatbot command in streamelements

[lament blade]

@plain crater good luck!

your bot isn't in your channel? @limber nexus

[sterile orbit]

Having a problem with uploading a design and saving it on the merch on the website

It just spins and spins

[lament blade]

@sterile orbit #helpdesk-merch

is there good overlays for multistreaming?

[violet sky]

Hey guys iv created a lower 3rd social for social media on davinci reslove, i converted it to webm.
Uploaded to streamelements.
Works like a charm.
The question now is, i want others to be able to use this.
How can they edit this from here, whats the process i need to go through?

[twin sentinel]

StreamElements does not support multi streaming @lament blade

[lament blade]

obs does

[twin sentinel]

yes.

[lament blade]

when for multistreaming?

or can i get only 1 overlay for twitch

[limber nexus]

when I stream, within 5 minutes there is Streamelements bot that type "A Fuze tea break has been asked by your viewers" (this is something i set up for work).
But when I'm checking in my settings, there is no command that say that

[twin sentinel]

You can get an overlay for each platform, but they do not share events. @lament blade

[lament blade]

thats rip

[limber nexus]

I just disabled the bot

[twin sentinel]

@limber nexus What have you set up? Is it a timer?

[limber nexus]

maybe a timer yes

[twin sentinel]

You can check here: https://streamelements.com/dashboard/bot-timers

[limber nexus]

where can I check it?

Thanks!

[twin sentinel]

@violet sky Sorry, can you elaborate?

[limber nexus]

That's it

Thanks, I deleted it

ty for help and reaction

[violet sky]

I have created an animated social media overlay.
I would like other users to be able to use it and edit it (text, logo, colours)
What steps do i need to go through to be able to do this.

[twin sentinel]

They would need to give you an editor access to their account. Then you can copy the overlay to their account.

[round bramble]

Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[violet sky]

No thats not what i mean.
I have created an example, i want others to be able to have this asset and change it

[twin sentinel]

You can share overlays with that asset that way.

[violet sky]

So thats how i would share with "joe bloggs" the otherside of the world who happened to click my youtube link and thought, thats cool i want to use that?

[twin sentinel]

What asset exactly are you trying to share?

[violet sky]

Basically a social media widget thats customizable

[twin sentinel]

so a custom widget?

[violet sky]

Yea, iv found a link that says submit your widget here, but never mind, none of this was coded and seems thats the only way i can do it.
I designed it all not coded. Sorry for wasting your time.
I will have to figure another way to share this

[round bramble]

@lament blade Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[nocturne oak]

How do I get a Overlay onto Streamlabs OBS

[round bramble]

@nocturne oak To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[vale sluice]

I am super new to this. I have added an overlay from streamelemets to obs however I cant get the alerts that come within the overlay to work. Am I missing something?

[round bramble]

@vale sluice You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[vale sluice]

they work on there but when i test it on obs it doesnt.. will it still work in live stream even though im not seeing it in obs?

[twin sentinel]

Read what the bot just posted again.

[vale sluice]

aha youre the best thanks

[wary halo]

especially about this box being ticked 😉

[lament blade]

how do i add commands to update the game and title?

[twin sentinel]

There are defaultcommands for that: !settitle and !setgame

[wary halo]

[lament blade]

do i have to enable that?

[twin sentinel]

You can check if they are enabled here: https://streamelements.com/dashboard/bot-commands/default-commands

[lament blade]

cheers

[nocturne oak]

how do i get the the stream overlay to fit on OBS

[round bramble]

@nocturne oak To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[vale sluice]

one last thing... overlay also has a recent follower and stuff on it.. is there a way to get the names to automatically pop up?

[twin sentinel]

As the event happens, these data should populate.

[vale sluice]

ok thanks

[nocturne oak]

how do i get widgets to work on stream labs

[twin sentinel]

If you are referring to StreamLabs, best to contact their support.
If you are referring to StreamElements, what widget are you referring to?

[nocturne oak]

lol did i repeat a question

Im using streamlabs OBS and the i have the overlay up but i want the Follow widget to work

[round bramble]

@nocturne oak We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[nocturne oak]

oh damn looks like im gonna have to switch

so with OBS studio will widgets work with the browser

[twin sentinel]

most likely yes.

[nocturne oak]

any i can test it

[round bramble]

@nocturne oak You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[nocturne oak]

this is awesome thank you

[peak bane]

I have a problem,when i record I get the desktop audio and mic,but when I stream its just silence

[round bramble]

@peak bane For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[brave quail]

does anyone know how I can switch my streamelements obs from youtube to twitch

I already tried the stream key stuff but then when I try to go live it shows the pick a title popup

and then it automatically switches my stream key back to youtube

[round bramble]

@brave quail Streamelements on top of OBS -> Logout -> login

[untold zodiac]

how do it make it so donators dont see your email and full name on paypal

from the email they get after donating

[ionic kelp]

@untold zodiac Upgrade to business account. They'll still see "name" and associated email I believe but I've got both as other information.

[untold zodiac]

but i want to hide my personal name and email

[ionic kelp]

Upgrading to business gives you the ability to choose a "username" that is shown and you can have another email strictly for PayPal that forwards to your personal one.

[weak delta]

I cannot save the overlays anymore.

I make a change, click save then try to exit the overlay editor and it gives me the "leaving this page with unsaved saves" prompt.

And I literally just made changes 5 minutes ago.

[idle solar]

Hello still having issues with animated bttv emotes and the raffle. Is it known?

Kappa works though

Sorta

[lament blade]

I have absolutely no idea what I'm doing and I kinda need someone seriously patient to help me. I have a buttload of questions about the bots, and the boarders and all that fancy stuff ;-;

Boarders as in overlays and how to set them up and stuff. I'm sorry.

[dry hare]

@weak delta which browser are you using?

[weak delta]

Chrome

[dry hare]

@idle solar animated BTTV emotes are a known issue

@weak delta can you try in an incognito window for me?

[round bramble]

@lament blade Checkout StreamElements Youtube channel, several guides for you!! https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg or a list with all the guides https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

[deft elk]

Is there a way to share channele points between channels? I was recently notificed someone use nightbot to do so between two streamers who shared mutul followers. Is it possibly in SE too

[idle solar]

@dry hareok thank you for responding

[dry hare]

@deft elk channel points are dependent upon the channel and cannot be “shared” between channels

AFAIK

[weak delta]

I can, lemme see.

[deft elk]

@dry hare definitely, I normally would say the same. But like I mentioned above apparently someone has it set up so people who watch two or lets say maybe three of the same people. The points are mutual shared so they can use them for SR and the like

[dry hare]

you also said they're using nightbot

[weak delta]

Same @dry hare

The variation says it is saved but then I try to exit and no bueno.

For channel pinktoe, by the ways.

[dry hare]

and you click the big save button in the bottom left?

[ebon edge]

Anyone seen this after the latest windows updates?

Internet is fine as I am speaking to you now from same PC lol

[dry hare]

Twitch seems to be down

[ebon edge]

oh

[dry hare]

you can run the twitch test tool: https://r1ch.net/projects/twitchtest

it will tell you

[final vale]

looks like an issue for everyone

cant connect to sever, have tried everything

[weak delta]

Yes @dry hare

[final vale]

and cant even run the twitch test tool.

[quiet jackal]

same ^

[dry hare]

@weak delta Can you try using Firefox and see if it works?

[final vale]

https://gyazo.com/fafd9cd75633102298c6be60ae47c0af

[dry hare]

https://r1ch.net/projects/twitchtest

[final vale]

no matter what changes, legit have tried everything possible on my end.

[dry hare]

That's the twitch test tool

OBS test is similar

but yeah, twitch probably ded

[normal valley]

everyone is having this problem right now i guess

unable to connect to server

[dry hare]

[ebon edge]

Says everything in NA has failed w/ that Twitch test @dry hare

[normal valley]

RIP

😦

[dry hare]

start tweeting at twitch support to fix their shit

[normal valley]

what's their twitter @

[final vale]

Twitch Got Corona

[normal valley]

lets all do it

[ebon edge]

I can do that

[normal valley]

is it a twitch thing or obs

[dry hare]

twitch

@Twitchsupport

[ebon edge]

Thanks @dry hare I won't go tearing into my settings now and will instead prepare myself for DOOM eternal

[dry hare]

assuming they fix the servers

[ebon edge]

lol, Hopefully before the 20th! I wanna stream when DOOM releases 😄

[dry hare]

me too

[drowsy dew]

hi the "twitch is down" crew

[marsh pike]

is everyone having the failed to connect to server issue?

[jovial lion]

Hello! Trying to get a stream going but its saying that I cannot connect to server

ok good im not alone haha

[drowsy dew]

twitch is down lol

[marsh pike]

word

[jovial lion]

ok coo

[drowsy dew]

i tried streaming with amd radeon and it doesnt work with that either

[jovial lion]

got super pissed trying to figure this out

[marsh pike]

is it twitch or streamelements

[drowsy dew]

its twitch

i have amd radeon relive for streaming and i cant connect to twitch with that either

[marsh pike]

they have a time frame on when its gonna be back up? or

[south marsh]

https://twitchstatus.com/

i want to cry

[drowsy dew]

is it the corona ?

IS IT 5G MESSING UP THE SERVERS?

"Status: Disrupted"

[rose badge]

This is BS

[dry hare]

That twitch is down and there's nothing anyone here can do about it?

[tough burrow]

This is not the cat's pajamas

[weak delta]

@dry hare Firefox incognitio, nope.

[runic wave]

So me failing to connect when im trying to switch is happening to everyone?

[granite tide]

Thought I was losing my mind when I could not connect after 30mins

[runic wave]

So anyone know when I can stream again?

[quick inlet]

is elements not connecting to yalls twitch either

?

[devout kernel]

nope nothing here

failed to connect to server

[tough carbon]

Twitch servers are down

https://twitchstatus.com/

[quick inlet]

thx blazed

[hasty jungle]

even the computers are being infected by the corona virus

[cosmic sigil]

same here so ticked

[viral cloud]

Im trying to start my stream and it says failed to connect to server, pls help

[willow grotto]

@viral cloud i'm having the same issue.

[urban plume]

Hello! Im also having the same issue, tried alot of things, no fixes

[runic wave]

Twitch servers are down

[viral cloud]

k

ty

[urban plume]

lol should have looked up, thought i was special XD Thank you!!!

[willow grotto]

Is it just stream elements not able to connect or are the twitch servers down overall?

[dry hare]

@willow grotto as you can see from the above messages, Twitch is having issues

[thorny hound]

okay so its not just me

[willow grotto]

So what do we do now???

[vital mist]

wait

lol

[alpine ridge]

i literally tried everything for this too as i did a gpu update during stream. did a restart came back and couldnt connect

[hasty jungle]

some servers are down but not all

[willow grotto]

I'm watching a stream rn on twitch so i think it might be OBS.live or something

[dark cypress]

For those who dont have it already you can check the status here:
https://twitchstatus.com/

[hasty jungle]

yety i still cannot connect

[willow grotto]

I'll just connect to US west servers lmao

[hasty jungle]

ffs they're online again

[flat turtle]

servers just went back up try again guys

[willow grotto]

ok now to start streaming

[hasty jungle]

lol

[rustic quiver]

How do I make my Custom Cheermote ACTUALLY be used??
(HypeCup)

[weak delta]

What the hell. Why do your variations look so fancy?

[rustic quiver]

{KappaGen}
Any way to make the emotes used custom emotes??
(I want to make them all Balloons....)

What do you mean?? @weak delta

[rustic quiver]

Oh, this is from the "HypeCup" widget.

[weak delta]

Ohh, ok.

[rustic quiver]

I'm making a COMPLETE Birthday/ Party theme.

Hence the Balloons. 😅

I also have flashing RGB lights correlating to each Alert.

[gilded sierra]

im in the stream elements overlay editor and im trying to import an image thats a .png but when i drag and drop the file and press upload, it doesnt upload

no one?

<@&382267076632379392>

someone

anyone

[rustic quiver]

Save, Exit and go back in?

[cinder olive]

What browser are you using?

[gilded sierra]

microsoft edge

and @rustic quiver that didnt work

[cinder olive]

Try using Google Chrome.

[rustic quiver]

Have you tried using a different browser?

[gilded sierra]

not yet

[cinder olive]

Then try Chrome.

[rustic quiver]

Try Firefox or Chrome

[oblique gale]

Question. How do you ban a user from requesting Songs? I see the Completed task in help... but no where says how you do it https://streamelements.helprace.com/i248-songrequest-user-ban/2/newest

[cinder olive]

Completed, though user unbans will require assistance from staff at this time so please be careful about banning users from requesting. We will be adding a field in the settings so that users can unban requesters in the near future.

[oblique gale]

yes. thats to unban. I want to ban....

[gilded sierra]

welp

im not using microsoft edge anymore

thanks

[oblique gale]

any idea? lol they say its a thing, but nowhere has the documentation. If you google it you just get that link

[dry hare]

I don’t see it either @oblique gale lemme poke someone

Do you have the link for the “completed” thing?

[oblique gale]

https://streamelements.helprace.com/i248-songrequest-user-ban

[haughty burrow]

I go into StreamElements. Create a blank overlay, go into overlay editor and add a hype cup. I make sure its all set right then save it but when I add the source to OBS the cup never shows up. Does anyone know a fix for this?

[round bramble]

@haughty burrow OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[dry hare]

Try it disabled then try enabled

[haughty burrow]

Ok I will do that. Will this affect any of my other browser sources such as alerts and stuff?

[dry hare]

Nope

[oblique gale]

@dry hare I think they might have removed it till they get the Unbanned added with out documenting it

[dry hare]

Hmmm

[haughty burrow]

I just want a cup that cheered bits and sub tokens can be dropped into

[oblique gale]

Because it looks like a few people where wondering how to unban... and thats just more work for the Devs if someone messes up

[haughty burrow]

Are you talking about unban a user from your channel?

[narrow birch]

Okay, I have a problem: my onEventReceived trigger works fine in editor tests, it works fine when replaying alerts, but it doesn't work when the actual alert happens

[oblique gale]

Nah nomad, a thing to do with SR

[dry hare]

Found it

[oblique gale]

😮

[haughty burrow]

So @dry hare you think this might fix my cup problem?

[dry hare]

@oblique gale asking internally

@haughty burrow yes

Once you disable it reload your overlays

[haughty burrow]

Ok

Will try it tomorrow and let y'all know how it goes

[dry hare]

@oblique gale

Click the ellipsis on the video from the user

[haughty burrow]

Also one more question. What is the command or is there one that can clear all the messages in stream chat or just clear messages from a specific user?

[dry hare]

/clear

That will clear all chat

If you timeout a user it will nuke their messages

[haughty burrow]

That would be /timeout (username) right?

[dry hare]

Yes

I believe you have to use the @

[haughty burrow]

Ok would I put a time amount in for example if I typed /timeout dougiefres1 60

[dry hare]

Tbh you can do 5

[oblique gale]

😄 Sweet Thanks @dry hare

[dry hare]

It doesn’t matter what the duration is

Np @oblique gale

[haughty burrow]

The duration is in seconds correct?

Sorry I'm asking a bunch of stuff

[dry hare]

Yes

It’s fine

We are here to support everyone and make them successful

[haughty burrow]

I appreciate that alot

[dry hare]

We like people here

[haughty burrow]

Well so far I like being here

[dry hare]

And this discord never shuts down 😉

[narrow birch]

hey, anyone ready to help me with my issue?

[round bramble]

@narrow birch Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[narrow birch]

my onEventReceived trigger works fine in editor tests, it works fine when replaying alerts, but it doesn't work when the actual alert happens

[dry hare]

With regards to........what?

Custom widget stuff?

[narrow birch]

yeah

[dry hare]

Ask in #dev-chat

They is smurt there

[haughty burrow]

Also can you add your own images and sounds to alerts?

[narrow birch]

well I did, but I've not received any response in over 24 hours

[dry hare]

Repost it if it got posted over and make sure to include as much info as possible about what you set up and what you are experiencing

@haughty burrow yep

[narrow birch]

didn't get posted over, there's only one message after mine

[dry hare]

Give it time

Most of the people who know their shit are probably busy

But they will reply

[narrow birch]

alright, if you say so

[dry hare]

Trust me

Everyone is busy with some stupid virus running around

[haughty burrow]

Sweet @dry hare I'll have to go in there tomorrow and try it. Will I have to disable hardware accelerator on this as well?

[dry hare]

They will get you taken care of

@haughty burrow once you disable it in your obs settings it remains disabled. You should be good

[haughty burrow]

Nice you are very helpful

[dry hare]

I do what I can

[narrow birch]

yeah, generally I've just had bad experiences with these "customer support discords" in regards of getting actual responses: God knows how many times I've tried asking for help in the Elgato Discord regarding Streamdeck stuff

[haughty burrow]

So disable the accelerator then add that stuff then rightm

[dry hare]

Lol elgato discord is hit and miss

@haughty burrow yeah

[rustic quiver]

Any way to have the emote show up instead of the text??
( ie. the "LUL" emote.)

[dry hare]

Don’t think so

[oblique gale]

I think thats a request on the Idea page

[dry hare]

There’s probably a big list of “shit to do”

[oblique gale]

like my fav -> https://streamelements.helprace.com/i191-allow-more-customization-to-default-commands 2 years... still nothin xD

also @dry hare if anyone ever asks about the banning thing its Ground control only

[dry hare]

I was told media request panel in obs.live

[oblique gale]

oh then ya it will work there noo, just not on the site 😄

[dry hare]

That one I can’t fix

[oblique gale]

ya you good xD

[atomic meadow]

se.pay takes 5 days after withdrawal, right?

[round bramble]

@atomic meadow For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

[rustic quiver]

Anyone know the script for HTML to resize an image??

[dry hare]

@rustic quiver #dev-chat

[rustic quiver]

Oh yeah, my bad

[sinful pond]

hello, Im sure this has been brought up a lot, but I am having trouble with the my overlays not showing up in obs and having a white screen show instead. I updated obs and stream elements and I have tried launching the overlay in chrome, edge, and firefox and still have this white screen issue.

[dry hare]

Disable antivirus and see if you still have the issue

[atomic meadow]

@dry hare those seem to be times to be settle for withdrawal to be available, I mean after I pressed withdrawal on se.pay

[dry hare]

Which is settlement

[tiny oxide]

Hey folks

[round bramble]

@tiny oxide Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[tiny oxide]

My follower goal widget is not matching my actual number of followers

[dry hare]

A goal widget is a goal, or a number of followers you’re trying to gain in a set period of time. If you were to use the total followers widget, you would see the followers number accurately displayed

[tiny oxide]

That lost me

Why would a follower goal not sure the accurate number of followers?

[dry hare]

It’s a goal

Of what you want for the stream

A total is what you currently have

[tiny oxide]

right but my goal say ... 50 followers... and I have 39 current

the follower goal should say 39 of 50 right?

[dry hare]

Your goal is representative of what you’ve gained in the session. You can set your goal progress by clicking “Data” in the overlay editor and setting the progress to 39

[tiny oxide]

under text settings?

oh just found the tab

oh yeah. I have not explore that Data tab yet. It looks greyed out all the time.. so I guess I never thought to try it out.

Thanks for the assist.

[dry hare]

👍

[mighty lagoon]

hi, is it possible to customize Chat widget to remove badges? So it's just USERNAME: Message
thanks

[crisp minnow]

Hi, my bit cup is working in the overlay editor but not on Twitch. We can see the bits drop but not collect

[native kraken]

Hi, previously I had the custom bot name (I've followed all steps) and now OBS.Live doesn't have the option for the custom name and I haven't touched it, the "steps" to set it disappeared from the OBS too - any tips?

[fossil silo]

How do I add the media share widget on my overlay?

So I can play music

[shadow lintel]

!rank

[lament blade]

stream elements have follow train ti twitch?

[near light]

I'm not seeing my bit donations in my email anymore. its like its not giving me my bits. it shows how much i got for subs but not bits

[lone thorn]

Hey guys I joined Twitch last month & im trying to better my content so that’s what brought me here. I have so many questions but I don’t know where to even start... but if anyone has any tips tricks or suggestions? I’m trying to figure out the commands and Bot thing 🤷🏻‍♀️

[wary halo]

there are a few tutorials you could watch on how everything works 😄

https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

[deft elk]

my friends overlay randomly disapeared mid stream, any help?

[wary halo]

he can use the reload overlays button in OBS.Live in the top right corner of the Activity Feed dock if he has that

@near light i'll send a message to staff about the issue, but it's Sunday so there will probably not be a response today

[near light]

@wary halo thank you

[wary halo]

@lament blade you could take a look in #widget-share as i believe there are a few train widgets in there 😉

[deft elk]

@wary halo we did that and everything went black, they just restarted the whole stream after a while

[grizzled halo]

im having issues with my chat alerts not showing up is there anyway yall can help me?

[twin sentinel]

Are the events in your activity feed?

[grizzled halo]

yes but its not showing up in chat

[wary halo]

https://streamelements.com/dashboard/bot-modules

is that turned on?

[glossy quiver]

how do i get the loyaly points working? so people get to bet and gamble there loyaly points?

[wary halo]

activate loyalty points here:
then activate the bot module for roulette and slot machine in bot modules ( the same link i posted above your post 😉 )

https://streamelements.com/dashboard/loyalty

[grizzled halo]

@wary halo yes and its still not popping up

[round bramble]

@grizzled halo Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[glossy quiver]

@wary halo once its all set up and i type bet !bet 10 this shows up VerifiedStreamElements: @Lucid_Being, there is no contest currently running.

[wary halo]

!gamble

[glossy quiver]

i have 200 points

[wary halo]

try that in stead of !bet

[glossy quiver]

!gamble 10 or !gamble 15 does nothing =/

[wary halo]

do you have a minimum amount set up?

you can check that in the bot modules

[grizzled halo]

what do I do after I connect my twitch

[wary halo]

then you wait for me to check something 😛

seems to be working fine

[grizzled halo]

thank you your amazing and the best im so sorry to bother you. your a life saver

[wary halo]

no problem

[grizzled halo]

and thanks for the follow I hope your day or night is as wonderful as you are

[glossy quiver]

it seems my Minimum points needed for slot machine is 100 but when i try to change it it doesnt save i go off the bot modules and come back its back at 100 o;

i cant change the minimum? or make the comand !gamble or !bet wat most people are use to typing instead !slots =/

[twin sentinel]

What browser are you using?

[glossy quiver]

chrome

[round bramble]

@glossy quiver Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

[glossy quiver]

ok now i have the system working thanks but now i am curious of something i have tested it many times and lose each time. i dont want my viewers losing always could something be wrong?

[twin sentinel]

The slider is the win chance by %. Lower is worse.

[glossy quiver]

i dont see what slider

[twin sentinel]

https://streamelements.com/dashboard/bot-modules > roulette

[glossy quiver]

50 means 50%?

[twin sentinel]

yes.

[glossy quiver]

How rigged your system should be? lol

[cinder cedar]

I have mine at 75%

[glossy quiver]

sounds good got it working 😄

thanks for help\

[wicked iron]

i saw this command response on streamelements command page but cannot get it to work "/timeout ${sender.name} 1" triggered by !vanish

[twin sentinel]

Is the user who triggers this command not a mod or broadcaster?

[wicked iron]

i've tried as broadcaster and extra chatter account

[twin sentinel]

The broadcaster won't be timed out, as it is a moderator itself. Also make sure you save the command after you added it in the messag field on the commands page.

[wicked iron]

ty @twin sentinel

[crisp quiver]

hi for some reason im only having issues streaming cod. every other game works fine

https://obsproject.com/logs/quk_Ego2HkbpycXD

[lime temple]

My browser on the right. My dashboard, I want to use the overlay. My obs is on the left. How do I export/load on my obs?

[round bramble]

@lime temple To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[twin sentinel]

@crisp quiver https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2Fquk_Ego2HkbpycXD

[lime temple]

Ok thank you.

[round bramble]

@glossy quiver To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[twin sentinel]

I also deleted your post, to not leak your overlay urls.

[lament blade]

Hey there. I have someone making accounts over and over again with the username with my address and harassing names and then following me. They know me from my old school and my friends have given them my address. I am not sure what to do as it has stopped me from being able to happily stream 😦

[lime temple]

That's bad. You should probably make a police report.

[lament blade]

I am only 14 and it could be a couple of my old friends not 100% sure

I do know thier full names and other stuff but would the police actually take twitch seriously? I have blocked their accounts and have reported all of them to twitch

[lapis zodiac]

Hello, yesterday I had my first subcription. I looked on my StreamElements stream report that I have €4.42 but I don't have it on Paypal.

So I want to know when its will be on my paypal or if I need to do some things to have it.

[twin sentinel]

https://help.twitch.tv/s/article/affiliate-payout-faq?language=en_US

[lapis zodiac]

Oh ok, so its not the fault of SE but of twitch. Sorry, I should have to ask it to Twitch. Thanks!

[wary halo]

don't complain, you won't get it until you hit 100 dollar

it's all right there in the article

[lapis zodiac]

yeah already know it :/

[merry fulcrum]

Hey

I want to do a custom twitch chatbox

with a custom image, is that possible?

[twin sentinel]

That would be a question for #dev-chat .

[wary halo]

or you can just put an image in the overlay and put the chat widget on top of that

[merry fulcrum]

What I want to do, is that everytime a message appears

it has a custom chat bubble

[wary halo]

oh, that is going to be a little more difficult yes 😄 #dev-chat like Benno said would be your best bet

[mint viper]

Sorry I need some basic help with the syntax ... I want to create a cmd ... !cmd add kills+ {count kills ${{count kills} + {count kills+ ${1}}}} that will add custom value to an existing count already 🙂 The Q is if this one is right and if it is not should it be !cmd add kills+ {count kills ${{getcount kills} + {count kills+ ${1}}}}

[twin sentinel]

Use this syntax with wins being the counter name: ${count wins '+$(1:)'}

[mint viper]

THX 🙂

[violet sky]

-++-

[scarlet tiger]

@violet sky hey, any problem?

[mint viper]

I was thinking of this option but why would i do something complicated when it is so easy 🙂 Thank you @twin sentinel

[hexed badge]

My Activity feed is not loading, any ideas? :c

[true breach]

random question, I see https://streamelements.com/dashboard/bot-commands/variables and am curious if there is a variable available that is the follow age of the person who invoked the command. I tried guessing at ${user.followage} ${user.time_follow} and a few others but couldn't seem to get lucky. The same date that gets output with the !followage command is what i'm looking for.

[wary halo]

@hexed badge in OBS.Live?

click on the filter button 😛

and send in a report please

[twin sentinel]

@true breach There is a default command !followage

[round bramble]

@hexed badge Please send in an issue report so our team can investigate using the program's logs:

Report an Issue
▫ Select "StreamElements" at the top of OBS
▫ Select "Report an Issue"
▫ Please write a detailed description of the issue you are facing:
What is happening/not happening? What happened that led to this issue appearing? When did you first notice this issue? Descriptions that help us to to reproduce the issue on our end very often result in quick fixes.
▫ Select "Send to StreamElements"

[hexed badge]

okay it fixed the problem

[true breach]

@twin sentinel i want to re-use the date output by that command in a custom command which is why i want the variable. I can't see the syntax of the default command to steal it for my custom one

[twin sentinel]

Then you would need a customAPI to get that to work and use the ${customapi.XYZ} variable.

[true breach]

seems really goofy since there's a command that already gets that info 🤔

[twin sentinel]

You can use this endpoint and see if it fits your needs: https://docs.decapi.me/twitch?endpoint=followage%2F%3Achannel%2F%3Auser

[true breach]

is there anyway i can see the syntax of the !followage command as an example?

[twin sentinel]

Not that I am aware of.

But feel free to ask in #dev-chat for assistance.

[true breach]

thanks for the help!

[flint cedar]

Hey! I was wondering if anyone new how to stop your transitions from glitching out. When i switch back and forth, the screen goes black for a few seconds then it loads in. Any way to stop this?

[round bramble]

@flint cedar Loading time for overlays will vary based on your internet speed, ping to servers, and the amount of data to load in the overlay. Using studio mode, you can preload your next scene before transitioning so that no loading appears on stream. You can also use a longer transition time. https://youtu.be/W8iWsD2Lq3U?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs

[crimson plover]

Hey sorry if I'm breaking the queue or something so Apologies first. For some reason, I can't !addpoints as the broadcaster to my channel. It's Enabled on the Web Gui but I get no response in channel.

[twin sentinel]

What is the full command you are using in chat? Does the bot answer on different commands?

You can invite the bot to your channel by selecting JOIN CHANNEL on the right side of the dasboard: https://streamelements.com/dashboard

[crimson plover]

Thanks @twin sentinel !addpoints <user/all> <points> but i've tried !addpoints <points> <all> ie !addpoints all 10 or !addpoints 10 all

The bot does respond to other commands like !gamble

or !points

[twin sentinel]

Is your channel connected to your discord? In the connected twitch account, there is no StreamElements bot in this chat.

[crimson plover]

no i didn't connect him to Discord only in the Twitch chat. I made him part yesterday thinking it was something wrong, i can add again and test

[twin sentinel]

Make it join your channel again and try the command please.

Please disable and enable the default command !addpoints in the defautl commands list.

[crimson plover]

@twin sentinel still nada see picture

[twin sentinel]

Can you share a screenshot of the settings of the !addpoints command please.

[crimson plover]

@twin sentinel

[twin sentinel]

Have you had a higher value entered in one or both of the cooldown fields?

[crimson plover]

Nope, never touched

[twin sentinel]

Your loyalty system is also enabled here https://streamelements.com/dashboard/loyalty correct?

[crimson plover]

@twin sentinel Yup

[round bramble]

@crimson plover Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[twin sentinel]

Can you please DM me a bot supervisor access link.

[crimson plover]

@twin sentinel yup in your DM ❤️

[twin sentinel]

@crimson plover Can you try to add points again.

[crimson plover]

Sure

[twin sentinel]

Try it again please.

[empty salmon]

hey where can i see the url to the images in my library for use in custom css?

[crimson plover]

@twin sentinel awesome thanks Benno. Just for my own sanity.. it wasn't anything i did?

[twin sentinel]

Add the image to an image widget and rightclick on the image preview and copy the url @empty salmon

@crimson plover No, I just added you as super moderator to your channel.

[empty salmon]

ty

[crimson plover]

@twin sentinel lol you would think it knew me already. Thanks a lot for the help and support much ❤️

[twin sentinel]

I thought so too. Will ask staff about that.

[thorn token]

Hey quick question which I’m not sure if it’s supposed to go in here

Is there away to avoid 100% getting charged back?

[twin sentinel]

SE.Pay has a very solid chargeback protection. https://blog.streamelements.com/advanced-chargeback-protection-for-twitch-and-youtube-stops-bad-donations-from-ruining-your-day-c33f0b2b6f19

[whole garden]

Does someone know how the !slay command works for streamelements.... A friend of mine wants to add it, but dont know how

[twin sentinel]

What should the !slay command do?

[whole garden]

Count

Like this

And everytime you do !slay, it will do +1

[twin sentinel]

You can add a command with the variable ${count <name>}, this displays the counter and increments it by an input number

[timber swift]

Hi I'm trying to figure out how I can write more complex custom commands for the bot

Like a 'boss fight' thing that randomly picks from a pool of bosses and determines win chance and prizes from there

(should this be here or)

[twin sentinel]

@timber swift You would need to code a own widget for that if I am not wrong. Best contact point would be #dev-chat for that.

[timber swift]

got it moving it there

[whole garden]

Thanks @twin sentinel it works!

[sudden temple]

Is there a way to obtain a list of my channel’s founders? I want to honour them with a Founder’s Circle.

[twin sentinel]

Best to contact twitch on this. I am not sure if we can get these data via the StreamElements API.

[sudden temple]

kk, ty

[cyan snow]

hi guys i'm using StreamElements lately everything is great, but something is not working right, Like my tips sometimes won't show up in my twitch alert box and on my screen. So i can't read the tippers. It seems that this happen when someone donates with paypal and leaves a message. Any idea to fix that?

[twin sentinel]

If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money.

[cyan snow]

but it has happened a lot of times, so i'm not quite sure that's the problem... And they usually donate 2 euro not so much to held the donation everytime

because the money appears in my paypal account but no on streamelements

[twin sentinel]

Contact Paypal on this.

[cyan snow]

mm ok, i will try then

[frank ledge]

My activity feed in obs wont show up it just keeps buffering

[ivory vigil]

why it's empy?

emtpy?

[frank ledge]

same

mine is also empty

[twin sentinel]

@frank ledge Download the latest versiuon of OBS.Live and install it over your current installation. https://www.obs.live/

[open falcon]

Im sorry, but is there a streamelements text documents like streamlabels? Cause I do not want to use OBS Live, unless that is the only option.

[frank ledge]

I updated my obs today and it broke

[ivory vigil]

@frank ledge +1

[frank ledge]

it is the latest version

[ivory vigil]

+1

[twin sentinel]

@frank ledge Download it from the site please.

[open falcon]

Like this.

https://gyazo.com/4c05534ddd7f342615a687248d215693

[ivory vigil]

has been the update

[frank ledge]

so the update the program did was worthless?

[ionic kelp]

@open falcon You don't need OBS.Live for the labels.

It's part of the options for the overlay.

[open falcon]

I know, but does StreamElements, have this custom directory into text files?

[ionic kelp]

There is no local files option unfortunately.

[open falcon]

so that I can have custom, "recent follower; recent dono"

[twin sentinel]

@ivory vigil @frank ledge The issue you are experiencing should be solved by installing it again. If not, please report back here.

[ionic kelp]

It's all done entirely within the overlay.

[open falcon]

Fuck, ok, is there a place to do suggestions, cause I do not want to use OBS.Live nor SLOBS.

[ionic kelp]

Again you don't need OBS.Live for it.

[ivory vigil]

What do we do @frank ledge ?

[ionic kelp]

It's simply an available widget option.

[open falcon]

can you explain me more please?

[ionic kelp]

https://mom-get-the.camera/2nmXtD.jpeg

And that inserts the data for it.

But as far as writing to a local text file like Streamlabels no.

[frank ledge]

I am worried about losing all my obs local files having to reinstall it again

considering I was about to stream

[twin sentinel]

You can do a backup of your scenes colletions and profiles beforehand.

[open falcon]

I understand now, thank you.

[frank ledge]

how?

[open falcon]

@ionic kelp

is there a suggestions tab?

[round bramble]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[twin sentinel]

@frank ledge In OBS Profile > Export & Scenes collection > Export.

[open falcon]

thank you sir @ionic kelp

[ionic kelp]

[steady fossil]

Idk if i'm in the right channel for this but i've been experiencing the problem where I choose a font for my alerts and it shows up in the editor but when it comes to obs just uses some random generic font. I use this font on another widget but it doesn't work on alerts. Can anyone help?

[round bramble]

@steady fossil Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[ivory vigil]

@frank ledge check private messages

[frank ledge]

Thank you @ivory vigil

[stoic sedge]

i don't know where to go but every time i try to start obs it crashes. I've restarted pc, reinstalled obs, and it just says error

[ionic kelp]

Is it a oops obs has crashed or a windows one?

[stoic sedge]

obs has crashed and asks me to save a report

[slim imp]

Hey so I imported nightbot into SE but now both of them will pop up for commands they share. how can I undo the import so I can go back to how it was before?

[twin sentinel]

You can go only use one bot, or disable the commands you want to use on one or the other bot.

[round bramble]

@stoic sedge To find the OBS Studio crash logs, follow these steps:

1. Press Win+R to open the Run dialog
2. Type in: %APPDATA%\obs-studio\crashes and press Enter
3. Upload the desired crash log, usually the latest, directly to this Discord channel by dragging and dropping the file into the chat window

[slim imp]

@twin sentinel Ok so just make sure each bot has their own unique commands?

[twin sentinel]

yes, so they do not interfear with each other, if you need to use two bots.

[slim imp]

They have different functions I believe so I'd like to use both

[umbral sleet]

hi i want to do a custom font in my overlays someone knows how?

[steady fossil]

Yeah if you have it downloaded then hit enable custom font in text settings and type out the name in the editor

@umbral sleet ^

[umbral sleet]

thanks legend

[steady fossil]

np

[round bramble]

@umbral sleet Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[stoic sedge]

this is the customer support right? or is there somewhere else i should be?

[wary halo]

this is the helpdesk, what is your question?

[steady fossil]

For me its still being weird though with my fonts because the font I am trying to use is a google font but still doesnt show up even though I have it downloaded too

[stoic sedge]

every time i try to start obs it crashes

worked fine yesterday. today it is not

[wary halo]

#helpdesk-selive

[stoic sedge]

thank you

[umbral sleet]

if i do a custom font like this

i get this

[alpine basalt]

Hi! I'm experiencing about a 1 second audio delay on my alerts. They are webm so the audio is baked into the video and shouldn't have any desync issues.

[thorn token]

guys

how do I reset the event list on the editor?

[rustic lake]

Whats up streamelements my problem is with the activity feed it keeps on loading no matter how much time goes past

[round bramble]

@rustic lake Please send in an issue report so our team can investigate using the program's logs:

Report an Issue
▫ Select "StreamElements" at the top of OBS
▫ Select "Report an Issue"
▫ Please write a detailed description of the issue you are facing:
What is happening/not happening? What happened that led to this issue appearing? When did you first notice this issue? Descriptions that help us to to reproduce the issue on our end very often result in quick fixes.
▫ Select "Send to StreamElements"

[wary halo]

please file a report

and in the meantime you can fix it by clicking the filter button on the left side

[rustic lake]

on obs or streamelements?

[wary halo]

OBS.Live

[umbral sleet]

if i do a custom font i get this

and it needs to be the same as LAATSE FOLLOW

[wary halo]

put the fontname between '' ''

[umbral sleet]

ty

[wary halo]

''fontname''

[umbral sleet]

like this?

isn't working

and this is the font

[wary halo]

is it only downloaded or actually installed?

and did you restart your browser and OBS after installing it?