helpdesk-twitch

[lament blade]

anyone know where you can find good api links for the bot?

[terse apex]

is there a way to get follower data for the desktop app without using the "Browser" url? I find using the browser url to be pretty slow to load

especially when transitioning from one scene to another

[round bramble]

@terse apex Check out this tutorial for OBS’ studio mode which allows you to preload scenes before transitioning. https://www.youtube.com/watch?v=W8iWsD2Lq3U

[terse apex]

thanks. will do

[west cape]

I have a question I am trying to set up Stream Elements on the Media request like to be able to play music on my streams and i cant seem to find out how to set it up.

[strong kernel]

@west cape https://www.youtube.com/watch?v=17eUkoZ6eIs

[west cape]

Thank you soo much @strong kernel

[terse apex]

@round bramble appreciate the quick assist

[long mango]

how do i get my overlays to download to my obs

[round bramble]

@long mango To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[long mango]

k thank you

[kind epoch]

OBS isn't showing any items in the media request window . Is there a known issue with this?

[round bramble]

@kind epoch Streamelements on top of OBS -> Logout -> login

[kind epoch]

Thanks!

[pulsar lintel]

hey, will Stream elements work while I stream from my PS4?

[round bramble]

@pulsar lintel Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[pulsar lintel]

Awesome, thanks

[woven atlas]

Bonjour je n'arrive pas à mettre la musique en play liste pour que la communauté écoute en même temps que moi

[strong kernel]

@woven atlas #🇫🇷︱français

[violet wren]

Does anyone know why my "top tip" keeps resetting to "no data" every time i restart the stream? I want it to constantly show who the highest tipper is.

Nvm i found the issue

[empty dove]

Anyone know why !watchtime is not working? it says same time always its like not working anymore

[strong kernel]

Loyalty must be enabled.

[empty dove]

Oh man, thank u

[gilded wagon]

Anyone know anything about console streaming

[round bramble]

@gilded wagon Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[strong kernel]

@gilded wagon Do not ask questions in multiple channels. The mobile channel has nothing to do with consoles.

[gilded wagon]

Well I’m trying to get help here and nobody is answering but this bot and it’s doing nothing so

[strong kernel]

And who do you think triggered the bot?

It doesn't speak for itself.

We cannot help you with your Xbox stream settings. You should reach out to Xbox support if it's not working as expected.

[gilded wagon]

I did not know that. Thank u tho

And I have no idea how to use this app so sorry for being annoying

[lament blade]

I forgot who I talked to but he was a mod/SE staff with “saur” in his name I think. Anyways. Thank you so much u fixed my bot

[little oak]

what seems to be the problem with your xbox? i might be able to help ya

[lament blade]

It was @wary halo tysm bro ur the goat

[modern estuary]

Hi, I'm having trouble with my alerts. The font is different on my obs but it's how I want it in my overlay tab on stream elements, which doesn't make any sense.

[strong kernel]

Did you install the font while OBS was still open?

Restart OBS.

[modern estuary]

Okay

[gilded wagon]

@little oak I’m trying to stream overwatch and I have to be in game chat or team chat most games but you can’t hear my other teammates through the stream

[modern estuary]

Still doesn't stay the same

[little oak]

your game chat should be auto cause it counts as a game audio

[gilded wagon]

Does team chat do the same because I group up a lot

[little oak]

are you streaming to mixer?

[gilded wagon]

Twitch

[little oak]

streaming straight from console or from a capture card?

[gilded wagon]

Straight from console

[little oak]

it should be auto cause chat is registered and game audio

hmm have you checced your audio settings?

can they be heard on the xbox party chat?

[quasi whale]

Hello. Is it possible to do a !currentsong with StreamElements via Spotify? If yes how?

[gilded wagon]

Yeah party chat is heard but most of the people I group with just wanna stay team chat

[ionic kelp]

No.

Spotify integration was removed at their request

[quasi whale]

[ionic kelp]

Now gimme a sec to find a link and you can have it on your overlay though.

[quasi whale]

Ah its fine. I dont want it in my overlay, just as a command.

[little oak]

have you tried switching from party chat to in game chat on your setting it should be the Y button when in a party

just like you would on xbox 360 as well

[gilded wagon]

No I haven’t

I’ll try that tho

[little oak]

[gilded wagon]

Thank u for the help @little oak I’ll message u again if something goes wrong because I just ended my stream

I’ll try tomorrow cuz it’s late

[little oak]

alright, just ping me and ill help ya as soon as i can in case we are at different hours

[gilded wagon]

Sounds good

U got my follow on twitch

[novel talon]

soooo I need help

[round bramble]

@novel talon Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[novel talon]

soo i streamed today and i set my stream elements to tweet when i go live, yeaaa… it didn't work at all did i do something wrong?

[little oak]

Twitter rate limits the API so it might be limited at the current moment
and this might not be working
it should clear it self out in a few days hopefully

[novel talon]

ohhhh okay thanks for letting me know 🙂

[little oak]

You're welcome

[calm lily]

does anyone have issues with alerts not uploading correctly?

i'll have 4 of 6 alerts upload and post correctly in the overlay, but for some reason 2 won't save correctly and even though a photo is uploaded, the graphic that shows is the default graphic

[strong kernel]

Edit the variations for each type of alert, not just the main alert.

[little oak]

when you do you alerts, make sure you do your variations as well cause they are defaulted by default

[tribal cipher]

i came for an alert issue lol

[little oak]

post thy problem, one may be able to help ya

[calm lily]

oh!

[tribal cipher]

alerts not working when someone follows but work when i try it

[calm lily]

i checked the variations and there was some default stuff set up, and i deactivated it, and it worked. thank you!

[proud apex]

Pls halp. I have an animated in game overlay i wanna use ad its a zip file. I use OBS (on Mac). But im sturggling to understand where to put that zip file to start using the overlay. I am confusion 😦

[tribal cipher]

same as @calm lily

[little oak]

LadyPhasma

[calm lily]

you can't use a zip file. you have to extract

[tribal cipher]

i did

[proud apex]

Oh goodness im bad with computers. How does one extract?

[calm lily]

not sure on a mac, tbh

[tribal cipher]

@calm lily you got yours working!! wanna make 20 dollars 🤣

[little oak]

do you have the exact same problem as ladyphasma?

[calm lily]

lol! what you got in mind 👀

[little oak]

get it girl

[tribal cipher]

kinda but dif @little oak

[little oak]

@proud apex do you know what zip extractor you have?

winzip win rar or 7zip?

[calm lily]

lol i can help @tribal cipher

[tribal cipher]

_sfx webM if it makes any sense

if you get it working ill donate 20 and give ya a follow

downloaded it today and love it, only needa figure out alerts

[wicked timber]

I have a really silly question but will normal viewers who use the "!songrequest + youtube URL" command in chat be timed out if the "link protection" field is enabled?

I kind of want to enable the link protection moderation field, but I'm afraid that viewers who use the sr! command be wrongfully timed out if I do

[scarlet tiger]

YouTube links will be automatically whitelisted if you have media request enabled.

[wicked timber]

perfect! thanks a lot!

[pseudo swallow]

Is this were i ask how to do something?

[calm lily]

You can!

[scarlet tiger]

@pseudo swallow what's your problem?

[pseudo swallow]

so, i play a game with a map in it, and i need to press a key to hide the map when i open it, is there a way to set a key to switch scene when pressed , and go back to the scene when unpressed

[limpid coral]

I can not get the soundalerts extension from twitch to work anymore for me, is there anything that can cause browser sources to have issues? My streamelements overlay works just fine, I hear it, alerts happen right when they should.. but I cant get the soundalerts from twitch to work any longer

[covert kernel]

Hi I'm new to stream elements; i'm looking to just have alerts on my stream, is Streamelements all I need to run them, or do I need obs? And does it work with Elgato?

[round bramble]

New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[sweet socket]

@radiant nacelle there is a custom widget available for what you want to do!

https://discordapp.com/channels/141203863863558144/457957557470887947/555734806034382888

If you have questions on how to add it or how to edit it, be sure to ask in #dev-chat 😁

[round bramble]

@chrome ingot Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[zenith widget]

for the auto tweets, devs are looking into it

[worthy sand]

Hi, I've been collecting RobertoCein StreamElements points for a while, I was almost 250000 to redeem for a VIP on RobertoCein's Twitch channel, and now I got to check if it was enough for me and I'm only 11600, I would like to know why and If there is any way to recover all those points, it should be noted that a few days ago I changed my name on Twitch, I don't know if that affects.
My previous name was Olaff2128 and my current name is ElOlaff

[zenith widget]

Use "!rename [oldname]" in the channel

to retrieve old points

I see that you've also sent us an email.

I'll close it

[worthy sand]

Yes, Thanks

[obtuse plaza]

Hey all, I saw that apparently there was a feature added that allows you to ban a user's ability to request songs. How does one go about doing that?

[zenith widget]

On the song they requested

on the right side of it in the MR dashboard or OBS.Live

there is a "ban user" option upon clicking the 3 dots

[hexed delta]

Hi, Im trying to get this gif and sound on bit alert 2000. but now matter what i do i only get the sound correct but not the picture/animation, it uses the ordinery alert picture.

[obtuse plaza]

Interesting.

@zenith widget These appear to be my only options

Unless I'm looking in the wrong spot

[zenith widget]

If its from the backup list or you - the ban user won't be there

i think

[obtuse plaza]

It's neither of those.

[zenith widget]

Hmm

it might be in OBS.Live only then

[obtuse plaza]

Damn. Not available for my moderators then is it?

[zenith widget]

They can moderate, approve, deny

but not ban

[obtuse plaza]

Hmm, is there any way to give them that ability?

[round bramble]

@obtuse plaza Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[obtuse plaza]

593e5abac73b1b395c8fcf1d

[zenith widget]

@obtuse plaza Do you have OBS.Live?

[obtuse plaza]

I do not

[zenith widget]

So the ban user function is only in OBS.Live

and no - mods can't get access to it

[obtuse plaza]

Got it. Alright, thank you Keizar. Good to know!

[potent estuary]

Im trying to set up for merch but it doesnt let me continue

[sweet socket]

@potent estuary please ask merch related questions in #helpdesk-merch

[potent estuary]

Ok thank you

[marble oriole]

just wondering when will the ground control custom bot account be fixed

[zenith widget]

No ETA

[marble oriole]

ah ok thanks

[vast fable]

hey everyone

[sweet socket]

Hello Farao, need any help? 😄

[vast fable]

oh dear, where to start xD

[sweet socket]

At the beginning 😉

[vast fable]

yes that's what I'm trying to figure out but it seems that my priorities shift every day. Self research is creating more questions than answers 😆

[round bramble]

@vast fable New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[sweet socket]

If you have any questions regarding StreamElements, our youtube holds most of the answers!

as stated by Support AI above ^^^

[vast fable]

I'm kind of forced to run everything on my MacBook for now. Do I need stream elements downloaded as an extension like obs ?

[sweet socket]

Ah okay, StreamElements doesnt work on Apple

[vast fable]

that's what I was afraid of

[sweet socket]

Howeer you can upvote the idea over at the website

https://streamelements.helprace.com/i997-obs-live-support-for-mac

[vast fable]

do you happen to know what I could use for now ?

[sweet socket]

plain OBS.Studios

[sour minnow]

Hi I was wondering how I get the time cmd for West Florida time zone est But is there a way to also make it show cst in that same cmd

[vast fable]

yes I downloaded that one but it looks quite sophisticated, don't even know how to get a chat bot to work :p

[sweet socket]

The chat bot can work with Mac if im correct

@sour minnow please dont ask in multiple channels, I told you to ask in #dev-chat

[zenith widget]

@sweet socket wrong

https://discordapp.com/channels/141203863863558144/199460642975907840/328081534479499266

@sour minnow Please click on the link

The variable is there

you use that variable with the timezone from the list

[sour minnow]

Oh I miss understood sorry

[sweet socket]

@vast fable our chatbot works via the website: https://streamelements.com/, so you can use that with your Mac

the overlays are also compatible with OBS.Studios for Mac

only the OBS.Live plug in doesnt work

[vast fable]

i had a few set up in nightbot and just imported them into stream elements since I could't make new ones after activating it in stream elements

can I add new timers to the chatbot or only activate it ?

[sweet socket]

you can add new ones

[untold saffron]

hi guys i have the problem, the alert box doesn`t work. test alerts are visible in on the website and in obs, but real alerts from streaming doesn't appear. i have reconnect SE, i have test it with another twitch User but only the test alerts are visible, the real triggered does not appear. can anyone help me?

[sweet socket]

over here: https://streamelements.com/dashboard/bot-timers

@untold saffron what are the dimensions of your browser source?

they should be 1920x1080

[untold saffron]

Full HD/ 1920x1080

[vast fable]

don't know how you got me there but thanks 🙂

i will be back in a few with another question if you don't mind xD

[sweet socket]

There is a side menu with all different kinds of sub menus on the website, just be sure to look through all of em, work your way down, i just picked the sub menu you needed @vast fable

@untold saffron I'm going to ask around for you

[untold saffron]

thank you @sweet socket

[sweet socket]

No worries, someone will either reply in here, or I will follow up with an answer 😄

[gentle imp]

which program are you using to stream? @untold saffron

[untold saffron]

@gentle imp i`m using OBS Studio and for the Alerts, the Streamalert Box of the overlay

OBS Version 24.0.3 64 bit

[gentle imp]

!add

[round bramble]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[gentle imp]

added the browser source like that?

if you did, would you mind, sending me the source link in a private message so I can test it on my side?

[untold saffron]

yes i know that, that i use it

[vast fable]

@sweet socket I found it thanks, of course now I feel stupid but thank you nonetheless , my follow up question. how do I get sound or visual alerts to pop up when someone raids or follows me for instance during live stream?

[sweet socket]

@vast fable no need to feel stupid!
And like i noted before, all those things, like how to add alerts, can be found over at the StreamElements youtube!

[round bramble]

@vast fable New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[vast fable]

ok i will watch those right now

[untold saffron]

thanks, one moment please @gentle imp

[sweet socket]

Yhea, short 'tutorial is':
Go to either Themes Gallery to pick a theme or go to My Overlays to add a custom one to a empty overlay.
Edit the overlay in the Overlay Editor and after that get the overlay link and paste it in OBS

[gentle imp]

I can see the alertbox on the overlays, now just need a test

[plain lynx]

Hello i have a question or need alittle help. has the custom chat bot been removed, because i can't find it and it just uses the streamelements name

[sweet socket]

Were you using the custom chat bot via ground control? @plain lynx

[plain lynx]

@sweet socket yes i was

[sweet socket]

the Ground Control application doesn't work with custom bot name at the moment, since Twitch changed their API

however, you can change the bot name over at the OBS.Live plugin

you can find how over here: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[plain lynx]

i use xsplit.

[sweet socket]

there is no ETA on a fix at the moment

[plain lynx]

okay thank you 😄

[sweet socket]

No worries, sorry for the inconvenience!

[plain lynx]

no inconvenience at all 😄 i am just happy i got the answer 😄

[round bramble]

@untold saffron Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[empty pecan]

hello, was looking for a hand

if anyone could help that would be awesome

[sweet socket]

If you could tell us what you need help with, we're glad to help 😄

[empty pecan]

well im a small streamer and I recently made my first $50 from tips and it went to G2A pay

Was wondering how to withdraw that without a $48 fee?

[sweet socket]

I will ask around for you

Your best shot will be to open a support ticket with G2A @empty pecan since we don't control their fees etc

[empty pecan]

aww man, im so pissed at this. cant belive my first donation is mostlikely gone

[sweet socket]

It was probably stated over at their G2A Pay agreement, what their fees are

[empty pecan]

yeah

[lethal scroll]

I am not really sure where to ask this, but since I stream on twitch I will fire it here and if its wrong I apologise, On Streamelements there are programs available, which say EU or US, I mainly stream US times but I am EU based, which one would I be best to select? Clicking the help option just directs me to discord so I am kinda unsure at this point.

Maybe it would be possible to have it refunded? I really hope so 😦 that's really horrible

[sweet socket]

Hey @lethal scroll this is the good place to ask, this is about the MGMT arena program right? I saw your question come by earlier

afaik you need to select the region you live in, but im going to ask around fro you

[lethal scroll]

Yeah it is 🙂 I posted it in general chat but no one responded so I thought id give it time and then come here XD, and thank you very much!

[sweet socket]

Yhea, it's been a pretty busy day, questions get flooded pretty fast in the general chat, that's why we got the helpdesks, I'll get back to you when I got an answer

[lethal scroll]

No worries take your time I appreciate it!

[fallen swift]

Hello I was wondering can you merge Streamlabs with stream elements on iOS?

[lament blade]

!slobs

[sweet socket]

Hey Hoodie, thats not the right command for this

[lament blade]

Just noticed

[sweet socket]

What do you mean with merging it @fallen swift?

the chat bot of streamelements can be in your chat and working while you stream from streamlabs

[fallen swift]

Sorry I meant import

[lament blade]

Think he wants to transfer his accounts over

[sweet socket]

Ah like that, it would need to be done via PC

what exactly are you importing?

[fallen swift]

Ok thanks @sweet socket

[sweet socket]

Alerts, tips etc can be done via the website
Overlays via OBS.Live

@lethal scroll you would need to pick the region you are based in, this probably due to region locked keys and other things in the agreement

[lethal scroll]

Thank you very much!! 🙂

[sweet socket]

No worries!

[wanton pendant]

hey guys. used SE-store to provide games to my audience. when buying via mobile-browser, viewers only get a greyed "part" of the game key, so they cant redeem it. would love to get some assistance with it; it's gonna kind of frustrating for viewers.

[sweet socket]

Hey @wanton pendant I will ask around for you, this is only via the mobile browser right?

[wanton pendant]

cant confirm that. we only tried once, and it was on mobile. maybe desktop too

[sweet socket]

Alright, I'll see what I can do for you

[little oak]

@wanton pendant are you on your twitch now?

[sweet socket]

can you provide us with a screenshot @wanton pendant?

@little oak im handling this with staff

[little oak]

ah ok sweet

[wanton pendant]

payment process succeeded, but the key was greyed out.

@little oak if u want me to, I go to my channel, yep 🙂

@sweet socket ok, just a sec

@sweet socket any chance to send you a whisper?

with the screenshot

[sweet socket]

you can send the screenshot in here, thats totally fine

[wanton pendant]

https://photos.app.goo.gl/FNN4eyt9wEYj8wUq6

[sweet socket]

can't really see what is wrong here, there was a greyed out area you said?

[wanton pendant]

he couldn't interact with that link

[sweet socket]

oh my fault

i clicked on the preview

[wanton pendant]

yeah, it says: your access code is: and there was just a small part of the link

[sweet socket]

ill share this with the staff

[wanton pendant]

no chance for him to copy that link

and most often, you get links to redeem from humble-bundle 🙂

[sweet socket]

yhea exactly, I have sent the screenshot and we'll keep you up to date

[wanton pendant]

the only thing he was able to interact with, was the X on the upper right hand and the blue button "spitze", german for "great"

[sweet socket]

Can you check for me if the code is in here: https://streamelements.com/dashboard/account/redemptions

[wanton pendant]

sry about that, but as i understand, the link leads to a site, where the redeemer sees his codes. I m the gifter 🙂

so i see nothing on my side

[sweet socket]

I think you should need to enter the code instead

[little oak]

what is the cor.coins thingy?

[sweet socket]

you can see the keys over at the humble bundle site

[wanton pendant]

but what i can tell you: your shop-system worked for that transaction. he payed with points successfully and my shop deleted the redeemed link successfully

[sweet socket]

if im correct, double asking the staff about that

[wanton pendant]

cor.coins are my loyalty points 🙂

[little oak]

ah ok, gothca

[wanton pendant]

they can buy games with the loyalty-codes, they earn, while watching my stream

legit-games...via humble-bundle-store only 😉

[little oak]

yeah humble is a legit site

[zenith widget]

So what is the issue here?

Too much to read

@wanton pendant

[wanton pendant]

hey @zenith widget I try to make it short:

[zenith widget]

i saw the screenshot

so after it

[wanton pendant]

1. when watching my stream, ppl can buy games with their loyalty-points they earn in my channel

2. a guy bought a key from humble-bundle, that I provided via your se-store

3. he couldnt interact with the key/link, to copy etc.

4. i was forced to send it manually via twitch-whisper

5. need help with redeeming keys or links for my viewers 🙂

[zenith widget]

any redemptions can be found here: https://streamelements.com/dashboard/account/redemptions

this is a page that shows past history of redemptions

as in, for the user him self

[wanton pendant]

The shop itself worked fine: the key was deleted from the list, the points were deleted from his twitch-account

[zenith widget]

for your store its in another castlelocation

I would not recommend mobile for redemptions of code

and I would not recommend placing LINKS as codes

[wanton pendant]

that sounds nice. so he can use that link and he will see the key/link?

[zenith widget]

he should be able to

[wanton pendant]

he has to log in via his twitch-account, right?

[zenith widget]

yes

[wanton pendant]

understood. I can't buy keys, when I want them to be giftable, as I understand

[zenith widget]

thats my recommendation

not suggestion 🙂

[wanton pendant]

Ok, I sent him the link you gave me, so he will check it. If it doesnt work, I will get back to you 🙂

Thank you so much @zenith widget @little oak @sweet socket

[zenith widget]

👍

[sweet socket]

No worries, let us know if you require any more support

[wanton pendant]

great support. absolutely unusual, in a good way 😉

[pulsar tendon]

So this may be a silly question. I was using streamlabs obs but switched to streamelements and love it and thought everything was setup correctly. The issue I am having is when I streamed via slobs viewers could select the resolution if they wanted (1080, 720 etc.) But when I stream with streamelements it only does 1080. Is there a way to allow the user to choose like before ?

[zenith widget]

That is called encoding or quality options

only available for affiliates on first come basis i think

and if only there are free slots for the encoder from Twitch

[dull girder]

How can I import my Alert Box Assets from Tipeeestream to Streamelements? It always tells me that "An error occured".

[zenith widget]

in peak hours you might not even get the option

[wanton pendant]

so it is applied automatically via twitch? @zenith widget

[zenith widget]

@dull girder enter an overlay -> library and check the hundreds of imported assets

@wanton pendant the quality options on a stream - yes @pulsar tendon

[wanton pendant]

🙏

[pulsar tendon]

@zenith widget oh ok tyvm thought I did something wrong lol

[tardy crane]

Idk if this is the right channel, but do y‘all plan accessibility for macos useds in near future? For example your controle centre, which is only downloadable on windows

[wanton pendant]

@zenith widget Viewers have to login to SE via Twitch-credentials to "buy" a code via your SE-shop-site? Or even without login?

[little oak]

@tardy crane Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[tardy crane]

@little oak ok thanks👌🏼

[zenith widget]

@wanton pendant i would recommend while being logged in

[wanton pendant]

but it is possible without? if so, https://streamelements.com/dashboard/account/redemptions is useless, right?

[zenith widget]

they can't redeem from the store without logging

except by using the chat command

[wanton pendant]

makes sense. thx alot 🙂

[zenith widget]

but codes can't be redeemed with the chat command

[wanton pendant]

great! so https://streamelements.com/dashboard/account/redemptions will work in any case with codes/links

[serene granite]

@pale kiln

ask your questions here please

[gleaming aurora]

Heyya, is there a way to keep tabs on hours lurked/etc per viewer using the bot? trying to reward people who support stream etc.

[little oak]

there is a ! watchtime cmd that allows your viewers to keep tracc of the hours they have watch. make sure you have the cmd activate as well as the loyalty points on the SE site

can be tracced via cmd in chat

[gleaming aurora]

hm I'd like to just get sort of a list of my regulars and the amount of hours they've lurked per stream or for each week

make life easier etc, then I can see who's been supporting & let them join games etc.

[little oak]

afaik, you can keep tracc of loyalty points by exporting them to your desktop

but dont think there is a list you can keep a tab on what hours they have, its only done via chat

it would be nice to see the hours via dashboard

[wanton pendant]

hm I'd like to just get sort of a list of my regulars and the amount of hours they've lurked per stream or for each week
@gleaming aurora maybe u just use https://streamelements.com/dashboard/leaderboard/alltime to do so? for me it is a good way to visualize the loyalty of each viewer 🙂

[dull girder]

How can I reset my Leaderboard? ❤️

[little oak]

i think a staff has to reset that for you, i believe

[dull girder]

Oh..so it would be this leaderboard which has to be reset: https://streamelements.com/dieserpan/tip

[little oak]

well there have few different types of leader boards it depends which one you want reset

you also have a data page within your overlays as well

[dull girder]

Lemme see

I'm new to Streamelements, so thank you very much for your help - I really appreciate it ❤️

[sweet socket]

Hey @dull girder, welcome to the family, I am asking around for you if it indeed is something that needs to be done by staff, since it's about the tipping page!

[dull girder]

@sweet socket Thank you so much

[sweet socket]

No worries! The other leaderboard options over at the site are only for the Loyalty system, so no need to reset those

@dull girder be sure to go to this link: https://streamelements.com/dashboard/tipping/list and delete the tips that you dont want in there anymore

After that refresh your tipping page and the users will be gone

[dull girder]

That would be 4300 pages of donations for me to delete..I just contacted StreamElements via the contact form, hopefully they can do it quicker

[sweet socket]

yhea that would be a better way to do it, but we now know that in the future you can delete a smaller group easily

[wanton pendant]

Guys, need more help pls 🙂 There is a viewer and we encountered the following: via SE leaderboard, she got 3640 loyalty points. Via Twitch, it tells her about 9000 points. How to check, what's real?

[sweet socket]

Are you using more bots in your channel?

Forget about me asking that, just tested it out in your channel

[wanton pendant]

As I know, I don't use multiple bots

[sweet socket]

I saw nightbot in your chat, but it seems to be irrelevant!

I have asked around for you, how that is possible

[wanton pendant]

if there were multiple bots, they would respond all, right? like for the follow now

[sweet socket]

If it would have the same modules checked yes, but I can check your viewerlist

for me it displays the same points over at your SE profile and in your twitch chat

[lament blade]

any 5 heads in here wanna help me

[wanton pendant]

yep, only 1 user told me to have that issue

[lament blade]

my twitch elements alerts arent wokring

[sweet socket]

Did they change their name by coincedence? @wanton pendant

[lament blade]

my stream tag is NanpaLive

[sweet socket]

Are you streaming via mobile or computer at the moment?

[lament blade]

streaming using gunrun

[sweet socket]

Are you talking overlay alerts or chat ones?

[lament blade]

overlay

[sweet socket]

see they both arent working at the moment

[lament blade]

im using obs studio

ya

[sweet socket]

do you have the right dimensions? 1920x1080 for the browser source?

because i hear the sound

[lament blade]

ill check

[wanton pendant]

Did they change their name by coincedence? @wanton pendant
@sweet socket i asked her. how to proceed, if she didn't? 🙂

[sweet socket]

we'll have to check some other things haha

just let me know if she did or didn't

[lament blade]

Can someone help me?

[sweet socket]

Ofcourse, what is your question @lament blade?

[lament blade]

So, I have the optimization point system, so, I would like to make a programming logic with major, equal, minor ... how to do this without optimizations?

[unique ivy]

Thanks for helping them Bordeaux! : D

[sweet socket]

No worries RNG!

they still need some help with TTS and Media Request

@lament blade best to ask over at #dev-chat, since all the code guru's are there

[little oak]

[worthy vigil]

Hey guys I'm having the same issue I had last time again, and I even tried the clearing cache and cookies - it does work, but when i'm trying to switch user (using the drop down thing in the top left for other accounts) if it's all-access, it's completely fine, if it's just "editor" it glitches me out and I have to clear my cache and cookies again so it doesn't register going to the other account

[sleek fox]

Hello! I'm currently streaming and for some very strange reason the cheer alert sound is not adjusting volume and is playing way too loud for our ears haha! All other alert sounds are fine as I've set them down to 10% however the cheer alert even on 2% is way too loud and isnt changing from the original sound volume..please help! Thank youuuu

[dry hare]

@sleek fox did you save the changes in your overlay and then refresh your overlay in OBS?

[sleek fox]

Yes I tried that by re-launching the link on obs

Worked with all other alert sounds

Apart from cheer

[ionic kelp]

You check variations as well?

[sleek fox]

One second I shall check variations

[dry hare]

@worthy vigil can you sign out of your dashboard and sign back in?

[worthy vigil]

I can do that, but it still keeps glitching me back to the main screen where I need to click 'my dashboard' then the URL for a split second changes to "welcome-back" then back to that 'my dashboard' button again

[sleek fox]

@ionic kelp you genius thank you very much it was on the variation level!!!

Thank you friends!!

[ionic kelp]

[sleek fox]

Hallelujah

[lament blade]

@sweet socket one last question how do i get my alerts to play on my phone? im using my stream elements on my phone

thanks 🙂

[abstract hemlock]

@lament blade you are using the streamelements app ?

[coral flint]

im using obs and how do you log out of your twitch account into a youtube account?

[lament blade]

hello, I'm having some issues with the Kappagen widget. Is this where I would ask for help?

[little oak]

what seems to be the trouble?

[lament blade]

for some reason when I go to set the emotes for the "emotesplosion" it comes up blank

[coral flint]

i dont know how to stream on youtube instead of twitch as my obs is in twitch how do i log out of twitch and into youtube?

[lament blade]

none of my emotes or even the standard emotes appear

[abstract hemlock]

@coral flint on the StreamElements menu > logout

[coral flint]

ok thank you

[abstract hemlock]

@lament blade you check the full screnn option? (i cant tell you the exact name of it)

[lament blade]

I don't see a fullscreen option, just "select emotes"

[little oak]

on the left side hit the layer to drop it down and you should see "use entire screen for emotes" up top

[lament blade]

that is checked

[little oak]

now hit save

[lament blade]

but nothing happens when I emulate subs, raids, etc because it won't let me select emotes for the splosion

I have saved

[little oak]

on the lil blue bell, emulate a follower or sub alert and see what happens

[lament blade]

nothing happens on emulate event

[little oak]

what browser are you on?

[lament blade]

chrome

[abstract hemlock]

@lament blade would you mind to invite me as a editor to take a closer look?

[lament blade]

sure can.....umm where is that option?

[little oak]

was going to suggest the same but renny got this lol

[round bramble]

@lament blade Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[little oak]

https://streamelements.com/dashboard/account/channels

from there you should see three options and choose the editor and generate invite

and nvm he sent it lol

[lament blade]

@abstract hemlock I put the link in your DMs

[little oak]

i need these fast ass commands lol

[abstract hemlock]

you will get those @little oak .. you will ;)

[little oak]

[lament blade]

[abstract hemlock]

@lament blade give a sec 😁

[lament blade]

@quick nacelle what kind of emotes?

Gif emotes, sub emotes..?

[quick nacelle]

Gif

[lament blade]

You need bttv(betterTwitchTv)

[quick nacelle]

I have twitch

[lament blade]

Bttv is a browser extension

[quick nacelle]

Do I need a computer for that

[lament blade]

Yes!

For gif emotes

Bttv is for beginner Streamer free

[quick nacelle]

I don’t own one😭

[little oak]

are you on mobile?

[quick nacelle]

Yea

[little oak]

there is an app that shows all BTTV and FFZ emotes on the app

well two apps on android

[quick nacelle]

Oof

I have iPhone

[little oak]

ummm

for ios lol

[lament blade]

Tchat maybe

[little oak]

discontinued

[lament blade]

Rip

[little oak]

think it may be called Mchatty now i think

[quick nacelle]

I can check

I can’t find it

[little oak]

i have no idea about IOS for as i only know android but im sure there is one just have to do trial an error till you find the right app

[lament blade]

^

[quick nacelle]

Mmk

Can y’all do it for me?

[little oak]

uh try looking for Xtra? on ios

i think maybe that s it

[quick nacelle]

On App Store or google

[little oak]

on your IOS

[quick nacelle]

No

Nothin

😭

[little oak]

ah im sorry man, hope you can find one that will exceed in what you want

[quick nacelle]

I wish I had laptop or a pc

And nun of my friends would do it for me on there pc

[little oak]

do you have any moderators? you can give them access to FFZ and they can manage it for ya

BTTV is solo no invite to have help

[quick nacelle]

I don’t I only have 13 followers

[little oak]

been there done it, give it time you will get there and have trusty mods they can manage all of your streamelements the SE bot/overlays etc.... and everything for ya

[quick nacelle]

Can u be one of my mod?

[little oak]

but i dont wanna flood the support page here, if its not non support no more so we can move it to #general-chat and talk in there

[quick nacelle]

K

[gleaming aurora]

@wanton pendant thanks!

[wanton pendant]

@wanton pendant thanks!
@gleaming aurora urw 🙂

[gleaming aurora]

Out of curiosity does "loyalty points" require that the viewer actually shows up as a counted viewer. I.e they can't mute stream which would make them not count to your actual viewcount but still earn points by being in chat?

Trying to reward the right people with vip status in discord/twitch & game invites. Don't want people racking up points without genuinely supporting the stream.

[sweet socket]

@lament blade yo sorry i had to go on my trip back home, were you helped already?

[lament blade]

Does that actually work? If someone mutes it won’t count as a view? @gleaming aurora

[sweet socket]

It does on twitch, ever since they wanted to fight lurkers

[gritty pond]

Doesn't SE loyalty just read who's connected to the chat?

Does for viewers in stat emails

[tight harness]

Yes, that's right

[little oak]

@fluid onyx have you checced to see if you received it on paypal?

[sweet socket]

I think it was a troll actually

that did /me in the chat

oldest trick in the book on Twitch

[little oak]

thast what im thinking

trying to get them to refund a "non-exsiting" donation

[sweet socket]

well not exactly that, its just trolling to let someone think they got 5 bucks and then they realise they dont

[fluid onyx]

it's a friend

and he didn't do that

I checked paypal, yeah

[little oak]

yeah it happen to one the other day he was so excited till me an the raincoat guy told him other wise i felt bad for him

[sweet socket]

If its not on paypal and not on the activity feed

its non-existent

[wary halo]

If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money.

[jade remnant]

how long ago was this?

[sweet socket]

can you share a screenshot of the chat alert you got?

[wary halo]

could also be that ^

[sweet socket]

yhea its pretty much guessing if we can't see what it is

[fluid onyx]

I don't have the chat logs, neither did a chat alert appear

I think he trolled, but he insisted that I check paypal and stuff

[sweet socket]

How did you actually receive any alert on it?

or did they just tell you they donated?

[fluid onyx]

he just told me that

[sly linden]

could someone help my setting up my obs?

*me

[round bramble]

@sly linden New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[little oak]

^ this will teach you everything and if after all and you run into any problems, feel free to come bacc and we will be more than happy to help you 🙂

[sly linden]

I dunno how to do a transition

[sweet socket]

Transistions are a OBS.Studios thing, best to ask in their discord: discord.gg/obsproject

[woeful juniper]

This may sound random. Is there a way to make a chat bot response that if hypothetically I type in "!shoutout watermelon" the bot would have a response generated by whatever word follows "shoutout" such as "Shout out to watermelon because it's awesome" ?? LOL like I said, random, but is that something that's possible with the chat bot?

[jade remnant]

@sly linden if you dont have the transition dock, go to view > docks > transitions
if you want to add a custom one, click on the + in the transition box and add a stinger

[sweet socket]

@woeful juniper best place is to ask #dev-chat for that!

[sly linden]

ok and do i add a custome one then? only have a few generated ones

[woeful juniper]

Okay

[jade remnant]

yeh, if you click the + it will give you a list of standard transitions you can add,
if you have the file for a custom transition then add a "stinger" and select the file from there

[sly linden]

ohh, wait found it

thanls 😄

and are there other symbols for the generated overlays?

[jade remnant]

how do you mean other symbols?

[sly linden]

like facedbook twitter and so on

[jade remnant]

ah, these are pre made and designed for the specific overlays, you can always add your own images, but there arent really any "extra" ones

[jaunty sapphire]

Hi there! Sorry to just interject -i'm not sure the protocol here and if it takes some time getting back to me absolutely no worries. I'm having some issues with my Ground control desktop app. It used to show custom bot name and options alike but for some reason my app is limited and I can't see that option anymore. I have uninstalled and reinstalled and it still won't show :/

[sweet socket]

Hey, its totally fine to just throw your questions in here!

Due to a Twitch API change, we can't use the custom naming via Ground Control at the moment, there is no ETA on the fix yet

[jaunty sapphire]

😮

[sweet socket]

however if you have OBS.live for OBS.Studios, you can still rename the bot

here is how:
https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[jaunty sapphire]

Oh shoot - i can use that with SLOBS?

[wary halo]

no

OBS.Live

[sweet socket]

I thought you meant OBS.Studios when you said OBS there earlier in gen chat

[jaunty sapphire]

Oh no worries - sorry i should have clarified

[sweet socket]

Thats perfectly fine

[jaunty sapphire]

Well thank you for your help - i will be looking out for an announcement that this is fiixed - a little scared to switch streaming app

[sweet socket]

I can totally see why, I was too myself!

But it all went very fast with the importing tools and can say that im very happy with the switch, especially since SE doesn't have a paywall

[wary halo]

but StreamElements is very Saurus friendly 😉

[sweet socket]

Hey even a T-Rex like Ruben can do it

[wary halo]

[sweet socket]

if you ever think about switching or need help with it @jaunty sapphire, dont hesitate to ask us for help!

[lament blade]

Ruben?

[wary halo]

yes?

[lament blade]

nothing

[wary halo]

[sweet socket]

Lets keep this channel to support only @lament blade

[lament blade]

yes!

[gleaming aurora]

@sweet socket @lament blade yep it does. Anyway to track how long a persons actually watched streams?

[sweet socket]

with the !watchtime command @gleaming aurora

[jaunty sapphire]

@sweet socket I may take you up on that as I will definitely need help doing so. Thank you ❤️

[sweet socket]

No worries!

[lament blade]

Thing is tho he wants it for loyalty points I think

[gleaming aurora]

Can I check via any pages?

[sweet socket]

im afraid thats not possible

[gleaming aurora]

Yeah I want to see whos genuinely counted as a viewer for x hours

[sweet socket]

but ill have to double check

[lament blade]

You can take away points I think

[sweet socket]

if its not possible, I'll get you a link to the ideas board where you can share your idea

[woeful arch]

Hello! i uploaded a video to use as an intro, but for some reason the video is very cropped and zoomed in . what can i do?

[sweet socket]

@woeful arch did you set the right dimensions?

need to be 1920x1080

[lament blade]

^

[gleaming aurora]

Thanks @sweet socket

[round bramble]

@gleaming aurora Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[sweet socket]

its not currently available staff told me, only with the watch time command

but be sure to post it over at the ideas board, or if you dont feel like doing it, just send me what you want and I'll post it there for you

[gleaming aurora]

Does watchtime count based an actual viewer counted as watching on twitches end or just by presence in chat?

On*

[sweet socket]

I'll ask that for you straight away

[little oak]

it is earned by being in your chat or by lurking in your chat they earn every 10 mins

[gleaming aurora]

Basically a page where you can see viewers (real watch time) i.e being counted as viewer by Twitch and not muted per stream to see who's actually supporting your stream and reward those users with vip/etc since starting out as a streamer arguably these supporters are even more valuable than subs for your growth on Twitch as an affiliate. It would be a great way to reward the people who are always there or around the most with rewards/special discord privileges etc.

[sweet socket]

@gleaming aurora want me to post that on there and link it back to you so you can upvote?

[gleaming aurora]

If you can yup!

I'm on phone atm

[sweet socket]

Alright I see its already on there, be sure to upvote the idea whenever you can: https://streamelements.helprace.com/i490-watchtime-leaderboard

[lament blade]

I’ll upvote too

[little oak]

it be nice to see that on the dash that be a neat feature

[sweet socket]

and its presence in chat indeed like 2dead2hear said, we dont get viewer data from Twitch

yhea so whenever a option isnt on the dashboard, or on the site, be sure to visit the ideas board, you can also search for ideas on there

[little oak]

i love the new name thats all i wanna say dont wanna flood the channel

[gleaming aurora]

Thanks guys @sweet socket @lament blade

Off to bed, hope the big fellas consider it :D

They do seem to count watch time I think somewhere deep in your stream analytics in dashboard but I cant find it i recall seeing my viewers name and a %

Edit: nvm it was amount of unique views from that user i.e visiting stream.

[digital elm]

Hey so I'm trying to allow users to request vids to play on stream, but the media request widget does not respond at all and is not playing audio or video

[lament blade]

Hey, whenever I try to go to the chat stats page it says 404 not found... Any ideas on how to fix this?

[wary halo]

did you change your name on Twitch?

[lament blade]

A while ago, I literally switched to streamelements like 2 days ago.

[wary halo]

can you give me the old and new name please, just to be sure

[lament blade]

Old: GaladRosell New: CaptainGalad

[rare cairn]

In the overlay editor, is there a ticker that i could use to show my recent follow, sub, tip and cheers?

[lament blade]

at the bottom of the stream labels section, in widgets, theres a thing called event list. I think thats what you want @rare cairn

[rare cairn]

I should have stated horizontial

[wary halo]

can you check the chatstats again @lament blade ? 😉

[lament blade]

it worked, youre the best @wary halo

thanks so much

[wary halo]

no problem

[lament blade]

that I dont know vood

Would what you just did help if my viewers watchtime wasnt going up? @wary halo

[wary halo]

you probably need to part the bot from the channel and let it rejoin for that too

[lament blade]

alright cool, I did that earlier on accident so hopefully that helps

[digital elm]

With media share, I've been trying to get this work for several days, but I haven't been able to get the media request to pop up on stream

[dry hare]

Did you add the media request widget to your overlay?

[digital elm]

Yeah its added to my overlay but even in the editor the widget doesnt seem to respond

[dry hare]

Did you enable the song request command in the Chat Commands section of the dashboard?

and does the bot properly respond in chat?

[digital elm]

Yes, all of those respond, theres also the placeholder video that plays as an introduction to stream elements, but when i hit "show on stream" nothing happens

im confused thats the first time thats worked lol

like 7 other people tried and it didnt work, i guess its good now

[dry hare]

I pick the worst test songs

😉

[digital elm]

;)

[dry hare]

So it's showing on the overlay etc?

[digital elm]

Yeah it is now, i did delete and remake the overlay this morning so maybe that did it

[dry hare]

could be

¯_(ツ)_/¯

[silver tendon]

hello guys! is there a way for me to view a certain twitch channel's current sub badges? I'm only a moderator of that channel

[lament blade]

https://twitchemotes.com/ here

enter the name of the channel in the search bar

[silver tendon]

for more context my situation is that i'm a graphic designer and the streamer that hired me for sub badges/emotes and other graphics decided not to pay me and i'm in the process of reporting him for a copyright infringement, has anyone tried this before?

@lament blade thank you

[lament blade]

for more context my situation is that i'm a graphic designer and the streamer that hired me for sub badges/emotes and other graphics decided not to pay me and i'm in the process of reporting him for a copyright infringement, has anyone tried this before?
@silver tendon - good luck!

[silver tendon]

thank you!

[exotic swift]

@round bramble I have a issue who do I speak to

[round bramble]

@exotic swift If you would like help from the StreamElements support volunteers/staff please post your question in one of the helpdesk channels and someone will assist you as soon as they are available
#helpdesk-twitch | #helpdesk-youtube | #helpdesk-facebook | #helpdesk-mobile | #helpdesk-selive | #651453660810838026 | #helpdesk-merch
Thank you for being patient.

[exotic swift]

Thanks

I received a donation on twitch, the twitch donate panel is linked to my stream elements account however me being stupid had the wrong email instead of gmail it was gmal so donation went missing, is this something stream elements can help with or is this a twitch issue (I’ve already opened a ticket with twitch) not sure who can retrieve the missing donation

Sorry if this is confusing or posted in wrong place

[potent loom]

Can anyone help? Last Sunday a friend subscribed to my Twitch Channel and this sub did not appear in the StreamElements alert, did not update in the extensions or widgets and did not show on the StreamElements website in the part that shows the statistics. Does anyone know what it can be and how to fix it?

[ionic kelp]

@potent loom Was it a resub or fresh sub?

[lament blade]

Hi! I’m having some trouble getting my emotes to show up in my custom commands, can anyone help me out? 😁👍🏾

[dry cedar]

@lament blade is the bot subbed to your channel?

[potent loom]

resub

[round bramble]

Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[granite gate]

so I have a problem

[jovial mango]

me too

how do i delete streamelements, my twitch laggs as fuck bcuz of it

[ionic kelp]

@lament blade They sub emotes?

[jovial mango]

uninstall

[granite gate]

When I try to turn on chat alerts, and I try to edit any of the fields, the module turns back off, and the edit isn't saved

[ionic kelp]

Try in incognito

[shell tree]

hello good people of SE I have an issue. My add / remove quotes commands has gone. the !quote command is still there but thats it. I have looked in all the right places and still cant find them or how to add my own. google has not helped. any help would be appriciated

[granite gate]

oh, so apparently it works in safari, but not in google chrome

huh

[lament blade]

Yea their sub emotes @ionic kelp

[ionic kelp]

Is the bot subbed?

[lament blade]

lol nope! That makes so much sense

Thanks 👍🏾

[granite gate]

oh but for some reason, it's not saving the edit in safari either

and why would I need to do it in incognito?

[ionic kelp]

Bad cookie causing issues.

Well possibly that is.

[granite gate]

ahh okay

[ionic kelp]

Judging by that you're doing it on an ios device?

[granite gate]

when I accept cookies, it doesn't seem to work

and yes

oh, it works, but I have to reload the page

[ionic kelp]

👍

[granite gate]

thanks

[lament blade]

So how exactly do I sub my SE bot? lol @ionic kelp

[ionic kelp]

Someone hits that sub button and gifts it to the account.

[proven isle]

Hello, does any1 know how I can setup my creditroll?
I can only find subscribers credit roll

[lament blade]

hey guys I'm a streamer , and I have added these links to my blacklist, but bots still frequent my channel with that first link

and they don't get timed out or banned by the bot

I have to ban them myself

[little oak]

make the bot a mod

[lament blade]

oh

lol I'm dumb

thank you!

[little oak]

You're Welcome

[shell tree]

My add / remove quotes commands has gone. the !quote command is still there but thats it. I have looked in all the right places and still cant find them or how to add my own. google has not helped. any help would be appriciated

[wanton mango]

@shell tree !quote add <message> and !quote remove <id>

[south jay]

Hey I have an overlay that I need to import from other channel and it is greyed out.. its the llama one

[shell tree]

@wanton mango problem im having is those 2 commands are no longer working or in my commands list

[wanton mango]

It's under one command, !quote

[shell tree]

@wanton mango i just checked its my chats fault they put it in quotes and seems to block it so imma go moan at them haha thanks

[ebon shore]

Needing help putting twitch and mixer together so I can move my overlays from one to another

[south jay]

Hey I have an overlay that I need to import from other channel and it is greyed out.. its the llama one Needing help putting twitch and mixer together so I can move my overlays from one to another

[lament blade]

@ebon shore DM me the JWT tokes for both accounts

[lavish dew]

Need help! So when I copy and paste the link for my overlay to my streamlabs using the browser source, only some parts of the overlay will show up.

[lament blade]

Make sure that the resolution of the browser source matches the overlay resolution

[south jay]

@lament blade before I give you the token I need to veify your position here lol

im sorry

safety first

[dry hare]

Lol

[lament blade]

mfw

[south jay]

lol

[dry hare]

That red name indicates he is the sith

I mean staff

[south jay]

fire

gg

[dry hare]

Love you. Don’t kill me

[south jay]

IVE had weird stuff online recently so you know

[lament blade]

nah it's cool

[dry hare]

Only staff members have red names here, and are the only ones allowed to touch those

I don’t want their job

[south jay]

ight

[dry hare]

Anyone else without a red name asks for them, you just say “no”.

My role is to get the person with the red names

[lament blade]

Good evening everyone! I noticed today that no host are being picked up by my alerts.
Emulating a host alert with 1 person works fine.
Also the twitch prime sub ober the prime reminder extension is not picked up.
Why is that?

[round bramble]

@lament blade Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[lament blade]

Ahh OK thank you. How about the twitch prime sub over the extension. Wasn't picked up either.
If someone subbed directly with prim in the channel, that was picked up Strangely enough

[dry hare]

What do you mean?

[lavish dew]

the overlay doesnt fit my hud settings for league but i cant change the scale of the overlay or anything

what can i do?

[lament blade]

Someone subbed via the twitch prime reminder extension (guessing the Amazon extension), it didn't get picked up

[round bramble]

@lament blade Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[lament blade]

Ahh OK got it, thanks!

[atomic adder]

When I go live on Twitch. Stream elements, it no longer sends a tweet. Was working fine all this time until yesterday. I rechecked that the integration is enabled. I disconnected and reconnected twittter to no avail.

[quaint igloo]

Hey guys, I have a question regarding timers. I created 6 timers with interval online: 15 and chat lines: 5.
Everytime a timer is triggered, the bot sends 2 timers at the same time. First timer1 and directly after that timer2. Is this an expected behaviour or are my settings "wrong"?

[dry hare]

@atomic adder QA is investigating this known issue

@quaint igloo you want to vary your time and your chat lines to prevent that from happening

[wooden axle]

can someone DM me and explain how to get a custom bot name? i believe ive done everything

[wanton mango]

The timer groups might work better for your needs, it'll just iterate down the list of messages

[high nova]

I can't seem to find where to get a years total for tips/donations on streamelements website. A little help?

[lethal mauve]

why are my addons apearing under obs?

when i move them to fit inside obs they mysteriously go under it

ill send a video

https://streamable.com/fyy55

[zinc loom]

ok quick question i have seen some people have gif pop up in their stream is that something we can do?

I have look high and low, mind you I still havent figured out how to put my emote in a command lol

[torn marlin]

Quick question where i can generate link for obs to use streamelements Tips overlay ?

[rigid verge]

Hello, i can't access the chat stats. How do i fix this?
https://gyazo.com/536f26a38671f603cb360be130d8e1d0

[nimble gyro]

I need help I want to add the !raffle command to my twitch when I do giveaways

[haughty thicket]

Is it possible to use chat commands on Twitch without a reply/whisper ??

[torn orbit]

I changed my name on Twitch and now or the bot has stopped working, associated with my points system. I already relogated, but nothing. Can someone help me?

[lament blade]

Part the bot, log out, log in, join the bot and mod it

should resolve the whole thing

Hello, how does the quote system work? I cant find where the quotes can be stored for the quote command

[wanton mango]

You can add quotes, delete quotes, get a random quote and get a quote by its ID, but there's currently no page to see the list

[zinc raft]

I'm currently experiencing a similar frustration

I left SLOBS because of their dirty paywall and access to the beta merch site

I'm holding onto hope that I can sort this out without having to rebuild my entire scene collection from OBS.Live in the browser editor (which is janky)

I feel yea. I'm might have to do the same 😦 There shouldn't be a downloaded software piece that can't integrate what's done in OBS.Live into the Overlay editor

[lament blade]

how do i make it so the on screen emotes just come up as 1 like xqc has it?

it stays still

it doesnt move

[mint magnet]

Hi Guys... Do you know ho to visual the live stats? I had the window before but now i just opened OBS and the Stats Window just disappered... How to show it again? Thanks a lot

[lament blade]

@abstract hemlock ya I am using the stream labs app

@abstract hemlock my alerts play on my computer but I'm an IRL streamer so I want it to be played through my phone via bluetooth speaker.

@abstract hemlock I meant streamelements

[nimble roost]

curious if anyone knows why streamelements leaderboards panel on twitch isn't updating or anyone has had this issue

never mind i figured it out

[vast fable]

question, can I add sound to chat bot commands ? so chatters can type a command that plays a sound ?

[little oak]

@vast fable yes, you can do that via SE store "create new item" under sfx items for your stream for viewers to redeem. make sure the command is active as well on the SE site https://streamelements.com/dashboard/store/items

[dry hare]

@mint magnet View >> Docks >> Stats

[mint magnet]

@dry hare but this shows the stats about obs... i had a window showing the stats about the live... how many viewers, the timing, how many subs... do you know where i can find it?

[dry hare]

Streamelements >> Docks >> Activity Feed

[mint magnet]

i tried also that one but is not the one i had... sorry to bother you but that window was really useful to me

it was showing some live stats like they were showed on twitch before the last update

if you remember

[dry hare]

Did you pull in a custom browser panel?

[mint magnet]

no. i simply had that window in obs. now i opened but it just disappeared. it's the twitch live stats

i don't know how to show it again

this window

[dry hare]

When you go live, it's under View > Docks >> Twitch Stats

err it shows even when you're not live

but that's the one

Twitch Stats

[mint magnet]

but i always had it also offstream 🤔🤔

[dry hare]

it's available offline too

I had to reauthenticate my twitch account in OBS Settings > Stream before I could see it

idk why

but apparently it didn't like me

Once I re-authenticated I could see it

[mint magnet]

ok i will try

[dry hare]

Also twitch’s OS detection is a little sad....

It said I’m running Windows 8

Yikes

[little oak]

are you talking about this window?

[mint magnet]

😂😂

[dry hare]

Yep

[mint magnet]

@little oak yep

[dry hare]

The twitch stats window

We know where it is

[little oak]

yeah you need to sign in via account thru obs setting

ah ok sweet

[dry hare]

I done did that

[little oak]

👍

[dry hare]

Idk why it logged me out tho

Stupid twitch

[little oak]

better late than never LUL

[mint magnet]

i had that window in my live... i just reopened obs to adjust something about an overlay but that window is disappeared

[dry hare]

Isn’t that how it always works?

[little oak]

yeah sometimes obs has a mind of its own

[mint magnet]

🤨🤨

[dry hare]

Skynet is aware

[mint magnet]

take the blu pil

[dry hare]

Last time I did that I ended up in the hospital.....

[mint magnet]

so i will find it the next time i go live right?

in docks

[little oak]

yes you will see "twitch stats" when signed via account connection

[mint magnet]

hope so... however thanks guys 😉

[little oak]

You're welcome

[mint magnet]

praying obs gods 😂😂

[little oak]

[dry hare]

Once you sign in it will appear in the menu

[lament blade]

anyone know how to play tts donations from your phone? They work on stream but tts/custom alerts dont play on the stream elements app

in companion mode

[zenith widget]

@lament blade the play but the app loads its special overlay. So you need to enable tt for tips in that overlay

[lament blade]

@zenith widget the tts for tips is already enabled

@zenith widget in the overlay

@zenith widget i am in companion mode on the app and i dont see a play button

[marble walrus]

hey humans. wondering if you can help me

[lament blade]

i just enabled background mode

[marble walrus]

when i do the !redeem for sound effects i want to remove the response from elements can i do that?

[pseudo swallow]

is there a bind to make a scene come when a button is pressed, and hidden when unpressed

[scarlet tiger]

@marble walrus this is not possible at this time

Idea here https://streamelements.helprace.com/i1705-option-to-disable-chat-notifications-for-sound-store-redemptions

[marble walrus]

@scarlet tiger thanks

[scarlet tiger]

@pseudo swallow this was yesterday answered https://discordapp.com/channels/141203863863558144/199460642975907840/679207332143431690

[pseudo swallow]

I dont understand that because wont that just switch to the scene

and i would have to press a new button to go back

@scarlet tiger

[zenith widget]

Yes

Each scene will have its own unique key

[pseudo swallow]

But is there a way so when im holding the key it switches, and when i unhold it goes back.

[zenith widget]

@lament blade By "the play" i didn't type in "y" at the end of "the" to make it "they play".
To explain even more, on the special overlay -> when you install and login to the app this overlay is made in your account:

You need to edit that overlay

[lost slate]

is this the right place to go about connecting a recently changed twitch name chat stats?

[little oak]

post old name then new name

[lament blade]

@zenith widget roger that so i cant use my personal overlay?

[little oak]

and a staff will change your stats over Saxn

[lost slate]

old name is brodiecctv, new name is brodie

[little oak]

sweet, a staff will ping you when fixed 🙂

[vast fable]

ok please bare with me here. I've tried making some sound alerts , should I add them as stream perks or sound effect for them to actually play because I read somewhere only the former choice plays the actual sound. also , do I need another panel or should the command just work in my chat after that's saved?

[zenith widget]

@lost slate done

[lost slate]

cheers ty!

[little oak]

you can add them as sfx which where you can name the item for your chat to redeem via !redeem <item_name_here> to make things easier you can actuall add the streamelements extension panel and have your sfx items listed below for your viewers to redeem via chat @vast fable

[vast fable]

that's the one with the leaderboard right? or is there another se panel for that ?

[little oak]

yes when you add and then you "configure" you can add all sorts of goodies to it for your viewers from points to subs to store items 🙂

[vast fable]

ok I'm going to play around a little more and see how far I get , this is helping a lot though thank you @little oak

[little oak]

You're welcome

[vast fable]

can I test the sounds in my chat ? or do I have to make them temporarily "free" for the command to actually work?

[little oak]

ah crap i failed to mention that LUL

also make sure you add the store widget to your overlay on SE site then from there you can do all the testing you need 🙂

when youre a broadcaster, everything is free in testing

[vast fable]

I don't think I have an overlay. im on a MacBook so I have to use OBS but for now I don't have a capture card so I have to stream directly from my ps4

I'm just trying to add some few things to the chat without having to use a streaming program for now

[little oak]

ah gothca

[vast fable]

is it even possible in my case to get the sounds working?

[little oak]

well you do have this, this requires no capture card needed Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

see if that guide helps you out on certain things you can have

[vast fable]

ok I'll start reading that right now, see if there's anything I didn't know yet (which is probably a lot) sorry for all the questions. I appreciate your patience

[little oak]

you're good 🙂 and Thank you!

[vast fable]

surprisingly I know most of these things I've already had a few streams that looked fine. im at a point now where I'm trying to get the chat bot to shoot a few messages every once in a while so that the chat doesn't get too quiet and to give the viewers some info

would be cool if I could add those sound commands

[little oak]

ah gotcha, you can do so many thing for your SE bot to keep your chat active when it does quiet down like games etc... but i think what you want to execute may require a cap card so then you can play via sfx for your stream

there is also timers as well on the SE site to automatically send messages to fit your need https://streamelements.com/dashboard/bot-timers and also for games https://streamelements.com/dashboard/bot-modules

[vast fable]

yep I already set up a couple of timers earlier today that's why I gave the sound thing a shot. they're installed in the store but if a capture card is needed I probably won't hear anything xD

[nimble roost]

is there any way to see the pixel placement of objects on the streamelements editor in browser

[zenith widget]

There is a "position and size" tab

[nimble roost]

what i mean is there a way to see how many pixels from a particular edge an object is located

like in slobs you can see the pixel count as you move an object

[nimble roost]

yes i see but what i mean...

to ask is..

is there some sort of option that allows you to see where exactly an object is located in the canvas in real time as you move an object

[zenith widget]

no

[nimble roost]

in slobs it appears as a sort of crosshair around the object with pixel numbers

[vast fable]

I'm trying to disable timers that I accidentally duplicated but it won't let me. do I have to deactivate stream element as a mod first or what am I doing wrong?

[zinc loom]

ok quick question i have seen some people have gif pop up in their stream is that something we can do?
I have look high and low, mind you I still haven't figured out how to put my emote in a command lol(asked this few hours ago before i had to stream so coming back now)

[little oak]

no, you can go here to edit your times https://streamelements.com/dashboard/bot-timers

[zenith widget]

@zinc loom wdym gif pop up?

from tipping or just in general? if in general, then stream store

and redemptions

[vast fable]

yes I am in that screen xD when I click the enable button it just goes back, and I get a little notification "something went wrong"

[zinc loom]

like i have a gif that has a mouse getting pets on head and i want the audience to be able to !hugs it to pop up

[zenith widget]

@zinc loom Steps to make a command trigger sound on stream:

1. Go to Stream Store page here: https://streamelements.com/dashboard/store/items
2. Add an item that has these settings on it:

• Stream Perk
• Loyalty settings to your desire
• (Next step) Add contents (image and/or sound you want to play)
• "Redeeming this item shows an alert
• Redemable via chat
• Skip Requirements

3. Get the item name/command from the 2nd creation page
4. Go to commands page here: https://streamelements.com/dashboard/bot/commands/custom
5. Add command with desired name and have response for command as: ${redeem item_name_here}
6. Go to your overlays and edit the overlay you use.
7. Click on "widgets" and add "Store redemptions" widget. Click save and you should be golden.
8. Test your own command in chat and have OBS or editor open to hear sound
9. ???
10. Profit in viewer interaction and that dosh

@vast fable Refresh the page

Do note that your timers dont have a message

[zinc loom]

ty

[zenith widget]

What are you trying to do ot?

[vast fable]

tried refreshing. to disable some of them

[zenith widget]

add a message

[little oak]

just a note if created a times change "chat lines" or you will have massive message bomb drop all at once

[vast fable]

oh i see. it didn't carry over the message when I imported them from nightbot . and I didn't know it needed a message first to be able to disable it

and I will keep that in mind 😆

[median basalt]

Hiii! My raffle winners on chat dont receive their bonus channel points?

[vast fable]

@little oak ok so apparently it's working but my bot says I don't have enough points to test my sound lol xD

i don't have enough of my own points , biggest n00b award pleez

[little oak]

thats ok we can fix that

it has done that to me too

you will need to add points from your dashboard

https://streamelements.com/dashboard/leaderboard/current

[median basalt]

Is someone tzlking about raffle?

[little oak]

no, he is talking about the sfx items

[vast fable]

not yet sorry , someone will reply to you soon though , probably 🙂

[unique minnow]

i would like to link to accounts please

[little oak]

@median basalt so when one won a raffle the bot didnt update their winnings?

from via !raffle cmd?

[median basalt]

Yes

They are winning, bot Days that

But the points Arent added on Twitch

[little oak]

try logging out and bacc in via site to see if it updates

[median basalt]

Me or the winning users?

[little oak]

sometimes it will get hung up

you

[median basalt]

Aaaah aight!

[little oak]

the broadcaster

[median basalt]

Well it were viewers complaining

That they didn't get it

[little oak]

i feel ya on that, it has happen to me an loggin in/out updated it for me

[median basalt]

Aight cheers, login through twitch or streamelements btw?

[little oak]

SE site

[median basalt]

🙏

Ill try that!

[little oak]

[vast fable]

@little oak I managed to give myself points , pretty easy thanks to you. the message pops up that it is redeemed but sadly, the sound doesn't play. is this really not possible without a capture card? 😦

the sound is already uploaded so that's strange to me xD

[little oak]

the sound will play via your MBP but your viewers will not hear anything

but now that you have it all setup, it wont hurt to drop a dono goal on a timer and have your community help you get a cap card

[vast fable]

I don't even hear it sadly , I only hear it on the stream elements site

not on the twitch chat

[ionic kelp]

Are you streaming straight from console?

[vast fable]

yes

not right now but yes

[ionic kelp]

The only way is with a PC, OBS, and the depending on your console the xbox/PS remote app. Outside of that it won't work.

[vast fable]

ok understood

[ionic kelp]

As it requires the overlay and widget to be heard by everyone.

[vast fable]

ok thanks for the explanation 🙂

even though @little oak already said it , sorry xD

I did activate some other games so that's a start

[ionic kelp]

Well at least the upside is they do have a Mac version of the remote app

[vast fable]

which app is that ?

[little oak]

i no mac guy so i am forever when it comes to that, since the mac guy is here he can help you with anything related to MBP

[ionic kelp]

the ps4 remote app. the only way to stream to pc without a capture card.

[vast fable]

who is the Mac guy?

[little oak]

talking to him LUL

^

[vast fable]

oh i see xD excuse me

[ionic kelp]

I can't even help either. I just have good googlefu.

[vast fable]

until now I've just been streaming straight from ps4 but I do have the app so I'll check that out thanks. didn't even know that was an option and the guide I got earlier didn't mention that 🙂

[ashen sparrow]

I still have the issue that one of my subs is unable to redeem sub only items from the stream store. I already removed the bot from my channel and rejoined. Did not help. Even after a resub the bot still says, that the user is not a sub.

[little oak]

have you tried logging out and logging bacc in?

[zenith widget]

@ashen sparrow Has the person logged in into our dashboard?

tell him to login to our dashboard, go to your stream store page, redeem the item and then try via chat

[ashen sparrow]

I don't think so. It is just one of my viewers

ok, I will try that

[vast fable]

@ionic kelp that's actually for remote play but maybe I can get the screen on my MacBook integrated in OBS and then stream from OBS ?

[ionic kelp]

You should be able to do window capture and capture the window otherwise you'd need to display capture if that doesn't work. Beyond that you'd need to ask on the OBS server about getting that to work as they're more knowledgeable with their mac release and capturing stuff.

[vast fable]

still a good tip, I guess I'll find out soon enough xD thanks 🙂

[ripe spruce]

Can someone tell me how long the pending balance is on pending? Even with a Paysafe Card it has now been over 10 days

[zenith widget]

16 up to 21 days for paysafecard

https://streamelements.com/dashboard/tipping/fees

[ripe spruce]

Oh thank you 😘

[bold oracle]

how do you resize a png photo on mobile for the merch?

[zenith widget]

@bold oracle We can't help you on this particular thing.

There are photo editors for mobile, but I would strongly recommend using a PC

to edit your design

[bold oracle]

how do i do it on pc

how do i make an image to 4000x4000

[zenith widget]

Please note that the quality of the design will look awful if you stretch the resolution from example 1000x1000 to 4000x4000

But if you want to, you can use the steps from this link: https://support.streamelements.com/hc/en-us/articles/360011570320-SE-Merch-How-to-position-your-logo-in-the-corner-of-a-T-Shirt-Hoodie

[potent ibex]

!rename

[round bramble]

Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[charred schooner]

How Do I Get the overlay i want to OBS

[round bramble]

@charred schooner To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[charred schooner]

How do i add the alerts i want in to obs

[round bramble]

@charred schooner New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[potent ibex]

The bot renaming is not showing up for me at all in ground control

[little oak]

due to the change in the twitch API it has affected several in GC

you now have to rename the bout thru activity feed on obs.live

[charred schooner]

how to add custom alerts

[sweet socket]

@charred schooner follow the links above

they will get you to the tutorial over at the StreamElements youtube

@potent ibex this is how you would need to rename the bot atm, no ETA on GC fix
https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[potent ibex]

ok tks

[neon violet]

Is it possible to import streamlabs scenes to stream elements?