#helpdesk-twitch
1 messages · Page 9 of 1
thanks love you
Hey guys, can Someone help me out
@vivid timber ⤵️
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
i was using Tippeestream to make Alerts and that other stuff for OBS Studios
now i wants to go to Stramelement beacause it seems better for me,
When i wants to make an alert, i cant even upload any images or change something. used Google and all that other stuff, but cant find anything that halped
hey guys, yeah so i ve just updated to the new version and now i have this duplicated, its kinda anoying ngl, can someone pls tell me what should i do
used different PCS and different Browsers...
i cant figure out whats the Problem or better the Resolution for all that.
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
Do you get an error when trying to upload an image?
i cant even upload anything. its Grey and i dont see the Button for that
@vivid timber ⤵️
Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org
any fixes on obs crashing with the new SE Live update?
@tepid pilot ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
Try these steps (first part then the second part if it doesn't work)
Bump #3: #helpdesk-twitch message
Also, on another note, is anyone else experiancing issues with the latest SE.Live update?
Both my and my GF on different systems have updated it, but every time we open OBS it asked us to update again... So it's impossible to progress.
@inner finch ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
There is a known bug with the latest version of SE.Live and it can be fixed by downloading and installing OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
OBS (Open Broadcaster Software) is free and open source software for video recording and live streaming. Stream to Twitch, YouTube and many other providers or record your own videos with high quality H264 / AAC encoding.
Really?
That's ridiculous.
What about everything I have set up in OBS already?
61d9d0493bcb14787899746f
If you do not touch anything else during the install prompts, except the button "Next", all your profile data and scenes should be stored. If you are afraid of loosing them, make sure you do a backup!
If OBS for some reason doesn't open and you want to manually backup your files, open file explorer and paste this into the location bar on top: open file explorer -> %appdata%\obs-studio\basic -> copy the 2 folders there
Ok, I'll give it a try tomorrow I guess.
I still think it's silly that OBS has to be reinstalled though, like what's the bug that causes it?
In regards to the chatstats not displaying user Icons, seems that this is the same across all channels, but i will report this to the devs
hey there, i see that there's a fix for the double start streaming button, but is there a known fix for the chatbot saying everything twice?
@mint flicker ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
Hey can I get an update on my ticket? 227487
not the issue i'm asking about
An update was provided in ticket 244950.
This should resolve this issue as well. Have you installed obs and the bot is still sending double messages?
Try searching your email for the response. You can search using the number provided: 244950
No results for some reason
Can you check for and email from "Aviv"?
All mail within the year
Gives me some responses but none about the ticket
Only new sponsorship offers
It may not show the ticket but if there is an email from Jul 19 by Aviv, That is the update in regards to your issue
Just read everything from Jul 19th
dont see it
Are you sure it was sent to right email?
It was sent to the same one used for communication in ticket 227487. I will reach out to Aviv to resend the update
Thanks
I have duplicate "stream elements" in obs, and it also shows two "start streaming" buttons, anyone have a fix?
@keen pagoda ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
Follow these steps
This worked! Thank you very much
I am trying to find a way to put in my Social Media Names on this particular Overlay and I don't see an option to do it. Would someone be able to assist me with it? 🙂
Do not post overlay links.
my apologies, still getting used to all of this
would still love some assistance though lol
Click the layer > settings > Change the information there
Simply renaming the layer will not change the contents the layer has.
problem is the layer doesn't have an option that I can see
@solar leaf ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
62f136afad0ef03b61f55fe2
does the chatbot not run from the web dashboard? it shouldn't be connected to my streaming software, should it?
Without giving too much away, if you're using the Custom bot name, it does need SE.Live active.
BTW this is what I've got at the top of my Overlay and I don't see a spot to update it 🙂 lol
ok cool, I'll do that after im done streaming
What is the name of the overlay?
Connection Animated Streaming Overlays, and this is the one that's got my camera in the upper right
Open that overlay in the overlay editor then click "edit social names here" > Youtube/Twitter/Instagram > Then click the layer that says "/youtube" > Settings (bottom of the layer list) > enter your info in "Message"
after the last update
That did the trick!! Thank you so much!! you are a true gentleman and a scholar! 🙂
my SE OBS is showing double buttons, why?
@night nacelle ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
so i updated streamelements SE. live for OBS and when i did theres now 2 streamelements tabs, 2 "start streaming" buttons , and every command i type in is doubled. I tried uninstalling and reinstalling but that didnt fix it
same here!
@oblique niche ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
Anyone here to help me w/ an issue i'm having with a sponsored stream? I accepted a campaign and started it but it expired the next day even though it said I had 7 days to complete?
@heady moth ⤵️
If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.
I changed my name on Twitch, and on user management under chatbot. It shows my old name as broadcaster (1,500). I deleted, but it keeps readding. Any idea why?
@thorny shell ⤵️
If you changed your name on Twitch, please follow these steps:
- Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
- On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing
/mod streamelementsin your channel if you have not already. - Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
Old Name JDS0412 - New Name JDStepTV , just let me know if it has been done. Thank you!
Hello, for some reason my SE.Live is doubled up in my OBS
@lament sigil ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
I'm not sure why but when I try to load the Overlay I just saved, and I've tried the "Stretch to Canvas" part, it's still not displaying correctly.
@solar leaf ⤵️
The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
how long does it take to get an invite to SE.Sponsorships
there is no timeframe.
Do I need afflaite B
when one is made available it will appear.
i know people that just started that has them and i dont
the button is not even there
There is no magic for it.
ahhh
Please keep in mind that there is no guarantee that you will receive an invitation. There is no direct application for specific campaigns nor is there a formula to get an invitation. Simply using StreamElements and being an active member of your platform will help your chances of getting a sponsorship.
Do I need twitch affiliate to participate in se. Sponserships
No
so the amount of time you have streamed doesnt change the chances?
Correct
aw shucks
Do I need a certain amount of followers ?
No
Can any staff help me with this? Please 🙂
Oh that’s great then
@thorny shell ⤵️
Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).
I did that.
Do it again please, i just changed some backend info and i need you to relog again. thank you
Ok, just did it.
Does the bot recognize you as the broadcaster?
It won't show up in the user management tab but it should function properly
I guess. My new name don't appear but it doesn't for anyone I know. But it also doesn't show old name now as broadcaster (1,500)
Ok, ya old name is now gone now.
I can’t find the se sponser ship tab
Where would it say my name as broadcaster?
It won't show up until you get your first sponsorship. Please keep in mind that there is no guarantee that you will receive an invitation. There is no direct application for specific campaigns nor is there a formula to get an invitation. Simply using StreamElements and being an active member of your platform will help your chances of getting a sponsorship.
Ah last time I made 300 on raid shadow leg
Goto your dashboard then navigate to chatbot > commands > create a custom command or change a command to be "broadcaster only" for the level. Then try to use it. Does the command work? great, you're good to go. No? then let us know
yupp! good to go!
Ok, thank you so much. It was bothering me, lol.
hi! i´ve been having issues with the bits alerts and the tts. In the alert box i have the tts for the basic and all the variations active, and the tts is still not working. Any idea how can i fix this?
How do i go about changing my tipping url?
It's tied to your username in SE.
chatstats is not showing up my twitch and stats, need help, Thanks! Twitch name : bed_skeetz
However if someone with the same name on another platform (or even you) connects first it will add numbers at the end.
Is there a way to change it to something else?
Already passed on
@brave dome Assuming your desired name is available yes.
Otherwise numbers will be added.
How do i go about changing it
chatstats is not showing up my twitch and stats, need help, Thanks! Twitch name : bed_skeetz, Chat ID : 602af5fe5316130fceba5148 (sorry for other message being three parts)
-_-
Thats fine
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Get the accountID from there and fill that out saying you would like to change your tipping/merch link.
@hazy charm fixed
@candid oak I got an email in May for my HelloFresh sponsorship that had got taken away due to suspected fraud activity, someone from StreamElements told me that I need proof of someone buying but I do not know who bought them, Anyways the email said that StreamElements revoked me from having sponsorships in whole. I never botted the sponsorship and would never, all I want is my sponsorships back.
I just got an update for stream elements and now I have duplicated buttons
Also 2 at the top
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
Thank you
Was told to request chat stats transfer to my new twitch name in here old name: ciydeh new name: clydstr
my overlays dont seem to want to showup as a browser source
only showing a black screen
Ever since it updated today i have two start stream buttons and two streamelements drop down menus
@misty sparrow bot message above
ty sorry
Hey how do I get help with a sponsored campaign I did the work for but it's showing as expired now?
@chrome garden ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
after the update from today somehow media request player is unable to save the hotkeys. i select them and after saving the desired hotkey the hotkeys are just disappearing
Any idea?
Do you have the redemption widget added in an overlay?
Well brother Sudo, that might be the problem
Is there a place where i can get the widget from?
Create an overlay on the website and add the widget.
im sure everyone knows but the window for stream elements obs keeps hiding behind the task bar when theres long docks on the side. also duplicate docks and buttons
For some reason, i have the widget installed, sounds work but the thing doesn't show the animation. Any fix?
Hello! Im trying to get to my chatstats but im getting 404 - Page Not Found. link https://stats.streamelements.com/c/wolfystreamin
Hey, so im OBS 28 beta right, and i dont have the Activity Feed and Stream Chat anywhere on there, even in the options even when downloading the new SE plugins
Hey, I started the Fortnite DBZ campaign and set up everything for today. Now it says expired, will things still count or is that it?
Did you just prepare or did you actually click start?
So now ive lost all docks when downloading the new SE Live thing with currentOBS
@candid oak hi my ferind
i have quastion what is this 205$ from tips
what is tip?
can i withdraw that money?
I completed the setup and added everything to my stream last night. Was going to stream today and Friday for the campaign but it is now expired. I am guessing progress won’t count though.
Unless it was saying this then you didn't actually secure your spot as there's allocated places and you have to go full send to have it #helpdesk-twitch message
@ionic kelp
Hi... May i ask a question, please? I have seen this a lot of times and i wonder how this works. Is there a way how i can add my own Twitch emote to a Command? such as hug or love. Thank you very much
Latest SE update broke my OBS
getting 2 start streaming buttons and 2 SE live support buttons and browser page error 0xe00000008
oh i see nevermind
I accepted the terms and everything, this is what it looks like.
https://prnt.sc/KyJGaHumtFc0 this is my current issue
Hey I hope its ok if I quickly ask this and that Im not interrupting 😅
Ive changed the gif to a custom one but when I test it, it defaults to the default gif for some reason?
Am I doing something wrong?
Thank you for your time
hi there, i trying to use the streamelements overlay and add alert boxes and such, and when I click on save and preview it doesn't show up on my stream. I have changed the resolution to the same as my streamelements scenes and still no results and it is becoming quite frustrating. can anyone help with this please
@keen stone check variations.
@sinful lotus ⤵️
You can test alerts via the Emulate bell on the lower left side of the Overlay Editor. Simply go to your Dashboard > My Overlays > pencil/edit button on the overlay. Make sure the Preview LIVE on stream option is on to see the alert in OBS/XSplit** https://streamable.com/vtulg9
That's not all
variations?
When you have the widget selected and are changing the alert type there will be an option for variations at the bottom of those sections
Oh I see, no dice 😦
that video was as useful as a chocolate teapot, I have preview on stream selected, i have the url link connected to my profile and my streamelements app and still nothing
When you say “nothing” do you mean no sound? No alert? Both aren’t going through?
no alert or sound
both
Sorry I am not sure if it was made clear but this means I can’t progress this, right?
Did you by chance check the box for “control audio in obs” in the browser source properties for your overlay?
nope
Did you accidentally mute the overlay/alerts in the editor or activity feed panel within obs?
And does the settings of your alert look similar to this one here? #helpdesk-twitch message
err noi have not muted the alerts but i duon't know where to find the settings for that
Select your alert box in the editor > click settings > click the gear next to an alert type
screenshot the alert settings for me
Hi your update made it so I cant connect to my stream. It shows the button "Start Streaming" twice.
Guys when I make a paypal business account, what type of company should I put
Entertainment
I saw your last message however theres so option entertainment
It has been a year or so since I did it, I don't remember the options
And now screenshot of obs pretty please?
Individual · Bands, Orchestras, and Miscellaneous Entertainers
thanks
Just wondering if i can find more commands from anywhere else , already added all command share commands. Thnx in advance for helping
My PC crashed on me again bare with me
You're not alone, use older SE.Live version, this one has so many issues x_x
really? ffs 😦
Was crashing OBS for me and my friends too, I rolled back and is working fine again
Not to mention the double buttons
I think latest SE.Live is for OBS 28 that is still in BETA x_x
ugggggh for the love of god I really can't do anything right 🙃
Is not your fault, streamelements that pushed update for OBS that is not even on stable channel x_x
Re-install OBS. Don't uninstall, just run the installer again.
It's in RC1 and it may be released in the next week or so.
can you select the overlay where your alerts are and then screenshot obs for me?
Can someone sticky the actual response? How the F do I remove this shitty software update doubling up on everything?
#helpdesk-selive has a pinned post. Re-install OBS. Don't uninstall, just run the installer again.
Im pretty worried to do stuff like this, is it alright to just keep all the double buttons until they release a fix?
The fix was released, it caused the double, there is no way to undo it without installing OBS or Uninstalling SE.LIve + OBS then installing OBS again.
I heard a lot of big streamers are moving to Streamlabs and some did a migration stream yesterday, is there an official tutorial on how to migrate to another platform with all our scenes?
That tutorial would come from the service you are migrating to.
Damn I gotta have these double everythings forever then? god damn it, do you think next update will fix it?
no.
Damn, forever double buttons or move to another platform.....damn you streamelements lol
Sorry to do that but don't show the link.
...
oh shit my bad
When OBS updates to 28.0 you will have to re-install and it might fix it.
stressed out and forogot lol
hopium ill be waiting for that, until then i guess i better start looking at other software fml
Because migrating to another program is easier than spending less than 5 minutes to fix it?
my obs, after SE update, now shows 2 "Start stream" buttons instead of 1 start stream and 1 start recording. any tips?
@barren echo ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
hi! i write again because nobody answered me. i´ve been having issues with the bits alerts and the tts. In the alert box i have the tts for the basic and all the variations active, and the tts is still not working. Any idea how can i fix this?
will i need to set up my scenes again?
If uninstalling as long as you don't click the delete user settings option no.
Otherwise no.
hi, what i am doing wrong to not get the answer, please i need help
Can you try a different TTS voice?
okay one second
the tts tip alert is not working either
Not sure which channel to ask this but, for the Stream Element Overlays, If you have multiple accounts for Stream Elements (Twitch, YouTube, Trovo) and you go to the My Overlays section and click DUPLICATE on the overlay, it gives you the option to send it to other accounts to use. Isn’t it supposed to copy everything over including all the settings and ready to use?? Nothing is transferring over properly.
I just came here to say the same thing
Re installed OBS it is gone now thanks
excuse me?
Hey! I'm trying to make a specific custom command, but can't quite get it right. Is this a right place to ask for some advice?
I thought you were live and let you know it could be fixed after you went offline but didn't notice you were doing a rerun.
Me just being 
ok yeah if I open my obs Discord says I am live, Twitch changed their API I guess. I normally set myself invisible if it happens but forgot.
I didn't know what GFD means?
god friking dammit.
Stream elements alerts will not play if the trigger user has "a s s" in theie name. names like sassy, bass, gassy, for example. Is there a way to fix this?
My pinned message with the gif.
Hello, I need urgent help .. I can't log into OBS with my twitch account 😦
Yeah I'm having the same issue
Yes exactly the same issue
oh i thought it was just me
Anyone a media widget expert? I can see things play but no channel command seems to have an effect
I can be watching a video playing and it say "no song is playing" "no songs are queued"
what do u mean use the streamkey?
Okay, the streamkey doesn't seem to work either...
still
To find your streamkey Somjuu -> Creator dashboard -> Settings -> Stream (never share this key)
You can put it into settings -> Stream for OBS
time to switch ...
Don't disconnect your account like me xD
ok LMAO
It's only visible when you're not connected with your twitch account
might aswell wait then
yes

I feel like being ignored here 
Hello,
How to connect DonatePay to StreamElements?
And how to create a collection?
Everyone having this issue with connecting
Do I just need to reinstall the setup?
Just wait and wait
It’s so stupid
i can save my profile
hi, having a issue after updating, getting a "failed to load channel information for twitch. Failed to get text from remote: the requested URL returned effor: 500 internel server error" pop up
only started after updating
everyone has that
We have to wait... 😦
Even the streamkey doesn't work T.T
nop tried everything before coming here haha XD
Ahh it's not a personal thing? I just joined to ask about it.
At this point obs is just down so I recommend not even trying to stream.
No, every one has it T.T
I'm sorry all v.v
Is StreamElements running twice at once in everyone's OBS too?
just means i can spend more time on my sp game and not being mad at smite 🙃
yep
yes it says that too
Lame. lol
I wanted to be mad at PoE and complain on stream

Guess I can't do it T.T
can't even back up my stuff
I just wanted to stream the updated beta for Ghost exorcism sadge
If it helps, it happened before I updated LUL
Can't we ping someone or is that useless ? 
so is it a server problem or was it the new update?
Server i think
It happened to me before the update so I'm assuming a server issue.
Hello, i just have the error 500 when i wanna go Live, what is that ? I need help please
Yeah me too
same is happening to me 🥲
we have to wait 😦
#FullTimeStreamerProblems
Servers Down ?
im attempting to re-install
#NotEvenCloseToThat
Alrighty everyone
Hold for 1 second
It appears that twitch has gone 
Just wait patiently.
holding
Thank you all !
1 sec is over
(Big 💜 from a Cypher Main)

what about this
i see everything double
Reinstall
the commands timers
not quite sure where to ask this but
Try here
ever since I updated OBS, it's now throwing up error 500 at me. All my twitch information is correct, but it's just not recognising it
@sonic flume They're fixing it 🙂
I've tried both using a stream key, reauthenticating and doing it custom, it's just not happening
we are just chilling
Yes, it is
Same
Twitch is messing up
Disregard that Zolon
cheers, I'll take my leave then
I saw your question btw
i even tried reinstalling and its still an issue
Thanks! I was about to nuke the link and resend it
Try using the default one you can make when creating a command.
I had to use streamlabs
I believe that was the default - let me try recreating a new one
May be either OBS or SE.Live issue
Yep - that's the default Shoutout format
Oof hard time right ?
se live issue maybe
No
Couldnt pay me to go back to streamlabs LUL
It is a twitch issue.
Check out ${1}, they are playing ${game ${1}} at <Twitch Link>${channel ${1}}
rather die then use streamlabs

@delicate sun NOT EVEN
trueing
OBS + SE.Live cannot connect to Twitch right now, we can't stream
Streamlabs works
And here we go https://twitter.com/TwitchSupport/status/1562493237121601538
🔎 We are aware of connectivity issues some users are having. We may have jinxed ourselves with today's #glitchtips 😅 Stay tuned for more info 💜
Gotcha. API change or something? Are there any format fixes we can put in, or is it just a "Wait for fix" kind of situation?
so if u just use plain OBS u have the issue too?
That wasn't for you Zolon
Darn twitches api
wait for fix I think
Is weird is working with streamlabs though x_x
Trying to stream on schedule and OBS/SE can't connect "internal 500 server error"
Wait for fix
its workie now atleast for me
@dull pumice elements is?
Working Again !
YE
blah blah blah blah
its fixed for me guys, try right now maybee
people in the #helpdesk-selive was like it works, hit go live and im lvie lmao
lmaoo
im 30 min late but thats ok i guess lol
YAY
uninstall se live
W Manz
i didnt even do that
I have a question about a specific custom command that I have an issue with.
We have a running joke in a stream, that the streamer does not read messages (which he does, profusely)
So basically this is what I'm trying to do:
I want to make a command, that reads out the senders last message, but in caps lock.
first issue I get, that streamelements only reads the command as the last messsage
for example when the command is !doesnotread and response is ${user.lastmessage}, streamelements then only responses with "!doesnotread"
What I want is that StreamElements reads the message BEFORE the command.
Is that even possible?
now it didn't want to install properly
uninstalling and reinstalling doesnt fix it
Working for meee
All good now
finally back
Hi! I have a question. I had an update yesterday and since my Stream Elements bot sends every message twice. It also shows like this on my OBS.
Uninstalling & reinstalling OBS got rid of it for me
download obs from obsproject.com and re-install over the top
Is your hardware acceleration checkbox enabled or disabled? What is the resolution of your overlay in your OBS Browser source properties, and what type of alert "image" are you using? is it a png? gif? jpg?
It was enabled. The alert image is a gif, and has 800 x 600 dimensions since it's a square image
WELP ok turns out I just needed to put it to the dimensions of twitch
i put them at 1920 x 1080 and now they work
i feel silly 
@lament blade thank you
Where can I find SE.Sponsorsip support? I am trying to accept TOS on a new sponsorship offer but it erros out.
Thanks y'all for the help. I didn't know not having the dimensions at the Twitch setting would screw it up that much
Thank you!!!! 
@thick peak you were provided instructions in #tech-talk
I read that whole page there is nothing there about my issue.
That seems to be what happens after you have done a sponsored stream and have issues with people's signups not registering. I don't have that issue. I am simply trying to complete step 1 of 7 to start a campaign.
Hi, my overlay disappears by itself after a certain time of live, how to solve this problem?
At the bottom of the page there is a form link. Please use it to ask questions regarding sponsorships. The team that handles them will reply as fast as they can.
There is no form link at the bottom. Unless you are referring to this.
Oh cool. It doesn’t actually exist….
They have it up and running again. Thanks for your help. It fixed itself or engineers fixed it.
Thank you all reinstalling OBS without uninstalling the previous version seemed to have fixed for me.
i did the raid shadow legends and havent got paid from it i was supposed to get paid yesterday
I'm watching a tutorial for adding a chatbot to obs from stream elements and its telling me to click on the "Widgets" channel but that doesn't seem to exist anymore
@boreal grail ⤵️
If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.
@tender current ⤵️
Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview
What are you specifically trying to achieve with the bot?
Adding live chat to OBS
Live chat as a dock in OBS or live chat as a part of your overlay?
The new update crashed my stream.... how can i find a old version?
@unborn sable ⤵️
A crash log is required to investigate the cause of your issue. Please upload the last crash log.
- In OBS, click the Help menu
- Select Crash Reports and then Upload Last Crash Report
- Copy the URL and paste it to the chat here.
Note: If you are not able to follow the above steps, open your file explorer and go here: %appdata%\obs-studio\crashes and provide the last listed file.
There is no way to revert to the prior version of SE. But we can assist to see what the root cause is.
Hey, I have change my twitch nickname. Can u fix my chatstats?
@surreal vine ⤵️
If you changed your name on Twitch, please follow these steps:
- Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
- On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing
/mod streamelementsin your channel if you have not already. - Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
Should be fixed now
Thx 😊
@unborn sable ⤵️
- Restart OBS
- Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
- Stop your stream/recording.
- Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+.
👌
i am having issues starting stream after installing the update last night, i am connecting twitch to my account but its getting stuck on auth, any ideas what could be causing it?
Could not access the specified channel or stream key - i am connecting through the twitch (recommended) way and connecting in ok authenticating ok?
I cannot start my stream since like 15 minutes aswell. Maybe there is a bigger problem currently?
I am getting the same error.
I am having the same issue I already verified my stream key twice and also tried linking twitch account still nothing
Well guess its a bigger problem than just us
Having the same issue here
I was just about to ask for help with this lol also my control panel has double start streaming buttons??
ok well idk about that one
@fiery beacon ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
🙏 ty LOL
I updated OBS today and now i cant stream. OBS says that it cant connext to my Channel or streamingkey, whats the problem and how can i fix it?
bruhh
people saying redownload obs and stream elements and reset stream key, ive always connected via twitch rather than stream keys as you get more info that way
updated and now dont work, reset the key reinstalled nothing worked
Twitch seems to still have some issues with their connectivity. We're waiting on their response
looks like on their twitch support status they fixed it 3 hrs ago, and people starting spamming twitch twitter approx 10mins ago so started 10 mins ago
just as i started trying to stream lmao
Just wait till Twitch fixed the issue. Nothing any of us can do about it right now.
same here
When shit hits the fan, the fan is hit
Hey so I am trying to get my twitch overlay set up through stream elements. Just sort of lost on how to get it fully functional because I got my own overlay pack from a different service.
Yep, this
@sweet ruin ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible as shown in this GIF: https://imgur.com/a/2JhJD0S
Thank you! I thought that it was me haha
Apparently, I also have 2 instances of Streamelements in OBS procking
@sick agate ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
2nd time in 10days ....
StreamElements is not connecting T_T
I am getting same problem
Same issue, attempting to fix via steps above.
I uninstall yesterday am not doing that again :/
Twitch is having issues right now
This are Server problems AGAIN
arhhh oki
Good thing I saw that, I was about to delete and reinstall
ok I thought I was going crazy lol
twitch server issues? trying to go live and get failed to connect stream key or server blah blah
same here
hi
The live today borked my OBS. Literally doubled commands and suddenly won't connect at all. Help?
Look above for post from community bot.
^
Just got off of a stream, tried to reconnect and go live again. Now my StreamElements is saying that it could nt access the channel, to double check the stream key, and if not it was a server error. I have my Twitch account connected. Ive reconnected my Twitch account twice and im still having this issues
I can't go live
They claimed they fixed them but.... yeah...no...
lol
jesus lol I figured that is what was happening
I logged in again idk what happened
How do I fix this
damn just as i was gonna go live too lmao
same
Partial outage XD I guess I landed on the unlucky few of the "partial".
wait im having this exact same problem , is it still fucked ?
Y'all chill its all over rn its most likely an overflood and bottlenecking the servers with everyone wanting to go live twitch is working on it
blame genshin 3.0 lol
ok
twitch has a status page up
broadcast issues still ongoing. its not obs
🔎 We are aware of connectivity issues some users are having. We may have jinxed ourselves with today's #glitchtips 😅 Stay tuned for more info 💜
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127
i thought it was cuz update but no. good ol twitch
tried to stream on YT instead but 24 wait lmfao
BIG RIP
anyone know why obs studios wont allow someone to start stream?
🔎 We are investigating the issue preventing users from going live. Thanks for the reports!
latest tweet
It isn't fixed for a lot of people though
so twitch is broken or? i think i am having the same issues. cant retrieve stream key!
OBS is fine. It's Twitch's connection that's 💩.
thank you
Just chill, let them fix it
OH HUZZAH AN UPDATE
yep
it's gonna be a minute
Chill but I gotta work T_T Booo
gawd damn
lets go twitch
it sucks but this stuff happens sometimes, they're working on it and are aware so all we can do is wait
guess im a YT streamer now
@thorny lodge
rip I thought it was SE bc I just updated it today
lmao same
Same xD
I reset everything too before I knew RIP
Im having that issue too ^ Glad to know its not my stuff, But I also have this weird issue: where there are two start streaming buttons, it wasn't like that yesterday
im never updating a program again 
DBL STREAM
run the OBS installer again
this is what mines doing so its not just you !
You don't need to uninstall
i sat for 30 mins thinking it was an OBS issue
sometimes that maybe the best thing to do and wait and see what the reactions are i wish i hadnt done this update
will the overlays/scenes be reset if I run the OBS installer to fix this? or just wait?
glad i didnt reinstall and lose my set up
Thank you, ill do that
If you run the OBS installer again? No.
if you obs is connected to your twitch i think it saves the profiles. could be wrong tho
on obs i click to go live and it says this for a minute or two then says its having issues for the server is there anything i can do or do i just need to wait?
Twitch is having issues
its twitch issue not OBS
thanks for help guys. happy streaming on a future day
how long do you guys think it will take since im new to the obs and twitch tech stuff
with it being twitch could be an hr or a day who knows with them
its been 4 hrs since the tweet
Oh so I am not the only one unable to get my stream live.
so prob a day
I was about to blame the SE obs update
no its a twitch issue
Appreciate you boo!
same since i just updated mine
twitch always breaks something around twitch rivals so its of no suprise
Right after my stream got cut off because my electricity got cut off for two hours, I still have to endure this. 💀
Double buttons fixed, Thank you!
What did you do to it?
@pastel mica ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
thanks for that! I'll keep it this way then XD
I have this same two start streaming buttons issue too.
follow the steps above
oh thank you!
(and now is fixed, thanks again
)
🔎 We are investigating the issue preventing users from going live. Thanks for the reports!
For the people that redownloaded OBS, is it letting you guys go live?
no
I have my url added to the app but whenever I test my widgets they dont properly show up at all no matter where I drag them. It is just cut off or not there
I just redownloaded OBS and it's still giving me the stream key issue
after preparing the setup for like 2 hours, I join the club of people affected by this 😄
okay thanks just making sure
I have joined the club as well. just joined the discord to hopefully have a fix XD
yeah im not able to go live
telling me the steam key is wrong
Ditto can’t go live, I think twitch is messed up
i found this sever and i tried reinstalling multiple times
stream*
the version of obs still says 27.2.4
I think twitch has fucked with out stream keys friends
a few hours ago a streamer said they had this issue and fixed it by changing the server until they got a working one, I've tried a few ones but no luck
im having the same issue ;-;

The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
Twitch is having issues
funny thing is that the broadband test of OBS does work
🔎 We are investigating the issue preventing users from going live. Thanks for the reports!
771
207
omg i had that too
I had that too, reinstalling OBS fixed it
tried this as well, no luck
that twitter post
thought I was the only one lol
Yeah I saw that. The test stream works but not the real Go Live. Weird
welp, I guess it's no stream for tonight..
You don't reinstall it, you just install obs on top of your latest version, doesn't reset anything
I'm literally at my second stream and this happens xd
With the OBS Studio setup thing or the SE.Live one?
@clear cedar ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
I really wish I hadn't updated OBS now aaa
I heard other people are having this issue?
it's not OBS, it's twitch servers
everyone
🔎 We are investigating the issue preventing users from going live. Thanks for the reports!
771
207
kk thx
ok
Ohh really? Well that's good to know
All fixed, thank you!
see? not so scary 😉
any fix?
have to uninstall SE in order for OBS to launch
it's not SE, I've uninstalled SE and still not working
@royal jasper ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
ive uninstalled SE and OBS launches
it's twitch servers they've already confirmed it (twice)
OBS launches but can you go live ?
this takes 5 minutes to do and works
Install SE, download obs and install it again. Should fix the issue
ive been having this one
this is the issue I have
The stream key is correct.
have to just wait bro
twitch to fix this
Oh oops, sorry, thanks.
so its a twitch issue wow
Oop I feel bad for SE staff, everyone immediately thinks it's an SE issue instead of twitch 
bad timing with the SE update, thats what made everyone assume I'd imagine since they probably launched OBS and updated SE
do i check both?
only if you dont have OBS already installed
I reinstalled it per instructions
if you already have OBS then dont check both
Hi guys, I've got stream elements appearing twice on my top bar of OBS (menu), I guess it's because of the update it created a new tab. How can I remove one ?
what about this:
that depends on your preferences, I uncheck botch
both*
then once you start OBS it will start SE automatically
does everyone have two "Start streaming" buttons after update?
no
yup
got the same here
yup
any update why the stream key is not working?
these are the steps for double SE issue
it's a Twitch problem
Twitch is having server problems apparently
have the same problem
If you were live, you can probably keep streaming, but you can't go live
https://twitter.com/TwitchSupport/status/1562555829261598721
well i will see tomorrow than, its 00am in belgium so
in germany.. i want to start the stream and than comes the issue.. failed to server connection..
Thank you
me also @lethal marlin but if its twitch you have to wait i am afraid
only twitch can fix it
^
If you were live, you can probably keep streaming, but you can't go live
https://twitter.com/TwitchSupport/status/1562555829261598721
its a twitch problem you have to wait till they fix it
Twitch is having issues right now where users cannot go live this means that we will have to wait until they fix the situation
gotcha thank you
twitch isnt saying anything on twitter. how do we know its their problem??
thank you
Twitch Support is mentioning this issue
CURSES!!!!
🔎 We are investigating the issue preventing users from going live. Thanks for the reports!
771
207
same i was so excited to start streaming a new thing that came out in a game T-T
i cant go live
I'm just glad to find out i didn't bugger something up
Hey all, I'm having trouble with an SE sponsorship - is this a good place to go?
@tulip radish ⤵️
If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.
i cant go livee
wow very unhelpful thanks
Create a ticket using the form and we will assist you there
I am unable to go live. Keeps telling me that there is a problem connecting to the server
same
🔎 We are investigating the issue preventing users from going live. Thanks for the reports!
771
207
same
Already done - but I was scheduled to go live in 90 minutes with the sponsorship so it's kind of time sensitive
Reset - streamkey , reset computer, updated to 27.2.4 and this started happening
i cannot go live also
altho tbf if twitch is down it doesn't matter lol
is there a way to uninstall the update? i tried uninstalling SE.Live and normal OBS wasn't connecting either
im going to cry
Yep. Signed in and out. And did both stream key and account sign in. Both don’t work
Twitch is having issues, it's not SE.live
so its a twitch thing?
Please see the following message from twitch:
https://twitter.com/TwitchSupport/status/1562555829261598721
🔎 We are investigating the issue preventing users from going live. Thanks for the reports!
771
207
thats what im getting
Starting later….. 🥲
iam having same problem
Also getting this.
having the same issue
the key is fine lol.
its since the update
why did i update why
Twitch is down currently, se.live is not the issue
Guys, please READ! Twitch is having issues right now. Not SE.Live.
is anyone else having issues with SE.Live where there are two activity feeds open, two chats, two 'Start Streaming' buttons?
Dont spam and blame the update, its Twitch that causes these issues
i was live. i reopened obs se and it said update i updated and then i had issues
I'm literally watching a stream on Twitch. Seems fine.
@fallen bison @lunar temple Please see the following tweet:
https://twitter.com/TwitchSupport/status/1562555829261598721
🔎 We are investigating the issue preventing users from going live. Thanks for the reports!
771
207
Streams that are already live work fine. Going live right now is the problem.
can anyone help i am havin this problem for some reason please
Staff cant u just close the chat and just leave the mesage of of the tweet?
Yep, just found this.
people who are still live wont be facing this issue yet , its people who are trying to go live
Ugh.
Its like sure, nobody watches my stream but I want to go live you know. That aside, SE is so much better than streamlabs since I made the switch a year ago.
so its not just me
why are there 2 start streaming buttons?
@fallen bison ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
yo guys, i have issues to go in Live. anyone have this issues?
I also had that, had to reinstall the SE.LIVE core to make that go away. thought that was the problem.
btw now that we're all here what's your twitch channel? I just started and that follower requirement for Affiliate is nothing easy 😄 we could help us each other with some follows don't you think?
mine is @terse willowVinyl
uninstalling means restarting all senses etc?
You don't need to uninstall, just install OBS on top of your current instance. takes maybe 5 min and you don't lose any data
this says reinstall se lol
Hi i did your update in obs and now i have two of everything and cant stream at all from obs. it says some stream key error. how do i get rid of the repeat of stream elements
I'm having the same issue
as me?
Yup
its a twitch problem not an obs problem
Seems to have been caused by the new update
why is everything in my obs duplicated
@shadow charm ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
me too!
Twitch is having an outage causing issues going live. For those with double buttons, please read the bot post mentioned above
@neon gust ⤵️
Read and follow our server rules:
- We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
- No advertisement or channel promotion, anywhere on the server.
- No NSFW/NSFL
- No unsolicited DMs or friend requests to server members
Make sure to read the #welcome in any server you join.
yesss! me too!
@proper arch @river sage ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
i dont have anything double
just cant go in live for some key issue
i guess we just have to wait 😄
Twitch is down
ye..
but other people are live right now
they went live prior to the outage
Welcome to Twitch's home for real-time and historical data on system performance.
yeah looks like the problem is going live, not being live
Correct
🔎 We are investigating the issue preventing users from going live. Thanks for the reports!
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495
We opened obs which has stream elements integrated. We were getting an oops / error on our stream elements panels within obs. We logged out of stream elements in obs. Closed obs and restarted the computer and now obs won't open when we click obs or the stream elements icon on our desktop????
omg SAME
uninstalling selive makes it possible to open OBS again
@spice sapphire @autumn inlet ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
ok so this is an error with stream elements
I'm not experiencing duplicates
ah shit I gotta uninstall OBS too
Follow the steps there, that will fix the issue of OBS not loading
my OBS can't connect and I don't have SE installed
Welcome to Twitch's home for real-time and historical data on system performance.
dangit and thanks I shall be back soon
no, just install obs on top of your current installation
oh?
how do i import the overlays?
aight I shall try
takes 5 min and doesn't lose your data
@rich verge ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible as shown in this GIF: https://imgur.com/a/2JhJD0S
If I uninstall stream elements from my desktop and reinstall streamelements will my obs setting and scenes and everything still be there?
is obs down right now?? i cant go live
still better than streamlabs
asking for a new sstream key and i already have
twitch apparently
Go to the OBS site > Download the OBS for your OS > Run the installation (close OBS if running) > Follow steps > No data lost, problems fixed!
oh shit really
Don't need to uninstall SE.Live to fix this issue, but if you feel the desire to uninstall SE.live, it won't have an affect on your scenes or settings
well twitch gotta fix it then right??
Im having the same issues keep getting a fail to connect
good time to optimise those settings and fix those overlays and all those chores you've been putting off lol
So I go to obs website and reinstall it again?
Twitch is working on the outage. They will fix it ASAP. SE.Live cannot fix this issue for us!
nawww twitch fixing issue
download and install OBS Studio from https://obsproject.com/
OBS (Open Broadcaster Software) is free and open source software for video recording and live streaming. Stream to Twitch, YouTube and many other providers or record your own videos with high quality H264 / AAC encoding.
And i just added a new overlay from streamelements and bam not working anymore
The problem is in Twitch and not in SE. SE is working fine and will work like smooth butter once Twitch fixed their issues!
LOL microsoft edge is using OBS? wtf lol
server issue guys holy
👋 Hope this is "comforting" to some, I did alllll the things asked to do, felt good, and still it's outta my hands 😅 Unistalled, reinstalled, all that good ish. So here's to hopin!
PETTHEMODS bless yall for answering questions over and over again
I'm not worried about trying to stream or go live my application won't even open
**Twitch is broken right now. Going live doesn’t work at the moment. You can see when broadcasting is fixed here: https://status.twitch.tv **
Welcome to Twitch's home for real-time and historical data on system performance.
Kuddos to the SE.Live mods for being here and answering the questions. If only people could read haha
i had doubles too, just updated from the OBS website and it fixed it for me ^u^
i had to scramble to get streamlabs ready until this is sorted out
Rofl, thats a new one haha
you will still be unable to go live. Twitch servers are making it so that you are unable to start a stream. already running streams will not have an issue
had to close about twenty instances ffs I wish I could kill edge
Thank you! I'll try that now
looks like it started working?
Can confirm reinstalling OBS AFTER the update of SE.live has completely fixed boot issue
so like, we can stream if we reinstall obs ?
no, twitch is still down
Not really. The problem is in Twitch and not OBS. Once Twitch fixed their problems u can go Live
oooh ok
OBS, SE.Live etc have nothing to do with this outage. All on Twitch's side.
i couldnt even start stream so had to use other for now till its sorted
im on the west coast, and i just went live so its working for me
IT WORK guys, also thanks william
thanks, i thoght that it was my obs or my pc that was bad
shit my obs chat dock disappeared
This worked! Thank you so much for the help! Twitch is still down but at least my OBS is fixed XD
That may be related to the outage
mayhaps
i am live btw
As of three minutes ago they're still working on it, so you probably got lucky
it works
Okay that worked. I am not seeing any of my stream elements panels within obs now and there isn't the menu at the top of obs...?
Seems like the impact is slowly declining and people are being able to go live. I would recommend to try it if u want to go live to see if it works for you!
in italy Twitch is fixed
you just have to wait
maybe soon it works on your country too
A gambling man is still a man
just tryed mine its kicked in
Did you uninstall SE.Live? If not, Have you reset your PC since the install?
woo fixed the docks
can anyone help with this v
I have a question about a specific custom command that I have an issue with.
We have a running joke in a stream, that the streamer does not read messages (which he does, profusely)
So basically this is what I'm trying to do:
I want to make a command, that reads out the senders last message, but in caps lock.
first issue I get, that streamelements only reads the command as the last messsage
for example when the command is !doesnotread and response is ${user.lastmessage}, streamelements then only responses with "!doesnotread"
What I want is that StreamElements reads the message BEFORE the command.
Is that even possible?
one question, a lot of people on twitch are still running their lives very well, why ?
i tried everything
Same in Czech its fixed too
🔧 Update: We're still working on the issue preventing users from going live. Thank you for your patience. 💜
Disconnect account then reconnect to get the OBS docks back
twitch is off patrão
I did not uninstall se live and I have not restarted my computer. Should I restart it?
for some of us
The issue is affecting users who are going live not users who are live
Try a quick restart and if it doesn't work, let us know
Nice, Lucy out here fixing stuff!
ah, ok thanks
It also isn't effecting all users. Like I was able to go live myself, where minutes earlier I was having issues. It's seemingly a bit of a hit and miss or Twtich is hot on getting it fixed and fixed it on the server. Just have patience and it will get resolved.
Exactly! patience is key. Outages like this happen sometime. We gotta get through it together hehe
i'm goona just wait
Thanks for the help y'all good luck!
yeah
Have a great stream! 😄
thanks for the help guys, i was worried about my settings and stuff, but you guys helped a lot
Restarted the computer and still not seeing se live panels or menu at the top along with scene collection, tools, help, etc.
did a test live in cali,US connected....
Got rid of duplicated [startstreaming] also just by installing OBS from the web over currently installed files.... SE.live working fine now
@spice sapphire ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
Have you tried reconnecting your account in both obs setttings and streamelements?
How would I do that if i don't see the stream elements menu option on top anymore to login?
Also we were able to go live and stream elements chat box is working it posted something in our chat right now lol I see that on my tablet
Unfortunately, you'll need to do the second half of these steps, but just the SE.live portion aka, you gotta reinstall Se.live
Ok perf thanks for all the help
Is there a room for actual enquiries?
@robust junco ⤵️
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
Yall got some good bots on this channel. The mods are doing fantastic aswell but holy those bots are programmed very good. Solid work!
so why did @crude pecan react with a waste basket? :D
The bot doesn't think highly of itself :(
Don't worry about the workings of the bot, How can we help
I have a question about a specific custom command that I have an issue with.
We have a running joke in a stream, that the streamer does not read messages (which he does, profusely)
So basically this is what I'm trying to do:
I want to make a command, that reads out the senders last message, but in caps lock.
first issue I get, that streamelements only reads the command as the last messsage
for example when the command is !doesnotread and response is ${user.lastmessage}, streamelements then only responses with "!doesnotread"
What I want is that StreamElements reads the message BEFORE the command.
Is that even possible?
uuuuh, i don't know of a way to make that work, but you can ask the big brains in #dev-chat to see if they can assist
alrighty! thanks anyways.
Impact seems to be slowly fading away. So more and more people should be able to stream now.
No official update from Twitch yet but they most likely release that once they see a huge impact loss. So go Live and get some!
Okay, I have a weird problem and I expect my inability to word it is why I can't find a solution. But basically my OBS has StreamElements loaded twice, so it shows up twice in my menus up top, I have two StreamElements Live Support buttons, and two Start Streaming buttons. Anybody know how to fix this? Thanks you for your time.
@shadow thicket ⤵️
If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/
If an install of OBS already exist, please install over the existing OBS installation.
If this does not resolve the issue, please perform the following steps:
- Uninstall SE.Live and OBS Studio completely, but leave the "user settings" option unchecked (For reference: https://i.imgur.com/LBaHgM1.png)
- Restart your PC
- Download and install OBS Studio from https://obsproject.com/
- Download and install SE.Live from https://streamelements.com/selive
Try this:
- Go to the OBS download site and download the OBS for your OS
- Follow the steps (close OBS if u have it running) and finish
- Problem is solved and all your data (overlays, scenes etc) are still there
Or just what Greyson just did with a command cuz he knows and i dont
Thank you Greyson and William. 😄
Let us know if u are still experiencing issues after going through those steps. Which is most likely not the case cuz this fixes the problems!
Thanks this worked for me!



