📱┃bugs-android

[gaunt lagoon]

I'm noticing now it's when I use headphones through my phone. On my computer or when I'm not using my headphones it doesn't skip.

[obsidian elm]

How else have you tried it ?

[stray silo]

Using the website on Android phone browser is horrible, don't know what you changed today (7/25) but now I can't set a workspace for viewing in then Create screen unless I create something. The "X" at the top right corner of the create used to close the create overlay and would display the Library in workspace mode. Now clicking that closes the first "original" create overlay and brings up the new enhanced create overlay which cannot be closed.

Until today, the create overlay in the phone browser was using the original create not the v4.5 enhanced version. Right now there's a bug which still brings up the original and when you close that one the enhanced version appears.

[summer zenith]

It would be nice if I could post a screenshot of the bug.
On the Create tab, after clicking Create, instead of going to the Library where the songs are being created, it goes to another, more complicated Create page...

Screenshot posted to Layout Suggestions..

#🚧┃suggestions-layout message

[night kindle]

Hi dose anyone know if you have a weekly premium account. When do you get you're weekly music back to 20?

[misty tide]

Does anyone have a problem accessing the Workplaces? I used to browse the Workplaces folders to organize my songs, but since yesterday they're not available..

[twilit minnow]

yes we face same issue, they put double layout on create button, layout mobile and desktop mode.
So our workplace is closed by the layout create desktop mode, where this mode does not have access to exit

[distant wren]

My songs are not uploading can anyone help? I cleared the cache but its still dead

[twilit minnow]

There is a UI inconsistency on the mobile browser version of Suno.

On desktop, when we click the "Cover" menu, the "Create" button correctly changes to "Remix", indicating that we are in Remix mode. However, the Advanced Options panel is always visible on desktop — even when not in Remix mode — which is confusing, but at least functional.

On mobile browsers, clicking the "Cover" button does not switch to Remix mode. The "Create" button stays the same and does not change to "Remix", and the interface doesn't reflect the Remix layout. As a result, we cannot access the Advanced Options features.

Please fix this so that the Cover layout (with the "Remix" button and full functionality) works properly on mobile as it does on desktop.

Thank you!

[deep bough]

Hey there.

I am a Android suno user, and i am facing a problem. When i click to change version, it doesn't work. Please check it

[lament idol]

Maybe clean your Cash and Data form the app or Delete and re installe the app or log out and log back in

[outer yoke]

If you delete a track while playing another track the player looses which track is played, the playback itself is working but the gui has a bug while displaying. It looks like the gui of the player works with some sort of list and if the order is changed the interaction elements and the displayed song can't be tracked anymore

[undone spear]

Hello! I don't know if this is a bug, but I can't delete these songs, called "preview" and it looks like unnecessary clutter on my screen... #🗣️┃chill-chat message

[golden terrace]

I have a problem, I can't use v4

[stark adder]

hi .. is suno down??? i cant download my songs.. neither the stems

[limpid wadi]

I can't generate videos on anything pc, android or ios. I can download the wave file or mp3 but won't generate videos.

[lyric mantle]

Hello Jay ...i have the same Problem since Saturday

I can't generate videos on anything pc, android or ios. I can download the wave file or mp3 but won't generate videos. Suno Support does not answer 🙁

How i can get support ??

[craggy hazel]

What's wrong with the links. No problems on computer but when I do it on phone it's just a title with no play button and why can't I upload images either?

[tardy vapor]

When I upload a track of drums only to suno pc or android, the summary description says there are guitars and other things that are not there,

A blues rock instrumental piece featuring a clean electric guitar melody over a walking bass line and a shuffle drum beat, The guitar plays a melodic lead with occasional bends and vibrato, maintaining a consistent blues scale feel, The bass provides a strong rhythmic and harmonic foundation, outlining the chord changes, The drums maintain a steady shuffle rhythm with prominent hi-hat work and occasional snare accents, The overall production is dry with minimal effects, emphasizing the raw instrumental performances, The tempo is moderate, and the key appears to be in a minor blues scale
– Show Summary

[hushed sparrow]

Turning off Allow Remix setting doesn't work on My Android, web version.

[summer zenith]

The option to prevent the autoplay advance seems to be missing. It's now playing the next previously generated song and I have to manually stop it.
I'm not on Suno to listen to music, I use it to create music. Then download, and import to an actual media player to later listen. I don't need nor want the next older song to play after the one that just finished being created. The autoplay is one reason that I don't use Riffusion. This is a major annoyance.

The Feedback on the website isn't working, the button to Submit is not selectable.

Really wish we could post screenshots here...

[analog aspen]

On the song creator in the android app, the text boxes don't properly avoid my soft keyboard, so the keyboard covers them up and make app pretty hard to use. Pixel 8a

[drowsy knot]

Now I can no longer generate music from the v4 model on the free plan; is this a bug or have they simply removed the capability for free users?

[brave hemlock]

Originally it was supposed to be a limited use test model for free users, but i think they accidentally made it unlimited use until they fixed it recently.

[rocky ether]

Having issues on chrome browser. Cannot extend, cover etc. Every time I press anything it just goes to the UI with the advanced options. Was working fine yesterday. Today, problems.

[compact tide]

I'm a pro plan subscriber. If I click [persona] to use persona, the persona list should pop up, but not the list. In the end, I can't use persona. Please check and fix it so that it works properly. And in [advanced option], the slide bar doesn't work individually, but two or three work together. I think we need to fix this, too. Please restore it to its original state as soon as possible. There seems to be more that can't be done besides this. There is no start time item in extend, and there is no waveform graphic. I don't think I can see the graphic on cover. It's not just one or two, so I don't know if I don't use it or two. What the hell did I do? There are so many things that aren't going around in a day, so please restore them quickly.

[rocky ether]

Tablet, multiple phones. Same issues with android for past 24 hours plus. All on chrome browser - Can't extend, cover etc. only thing I can do is create a song with the advanced UI, which is useless as I can't extend. Please sort this out. Issue: upon pressing extend, cover, use styles etc - it just goes to the advanced UI, it's completely blank, no option to extend if I clicked extend. So paying for a broken service currently. Come on, suno! I want to make music

[sleek crater]

Still can't see all of my albums 🙁

[compact tide]

Previously, the waveform graph appeared at the top of the left window for cover, but now it doesn't. And there were three slide bars for the advanced option, but now there are only two. Is this how it changed? I'm asking because there have been a lot of weird things over the past few days. Is that the same for other users?

[compact tide]

I want to do [extend], but I can't set [from time]. Are you currently fixing it? Or are you going to do it like this? Then I can't do [extend] because there is no [from time] item.

Do other users produce music without using cover, extend, etc. Why are there no claims or questions here when important factors have been unavailable for a few days? Are they all free users?

[rocky ether]

Interacting with new create UI. Buggy and quite useless on mobile android with chrome. Can't extend, can't cover, can't do much but create a track from scratch, but that's pointless as you then can't extend and work on it. Third day. Just cancelled my premier subscription until fixed. Old create UI was seamless, this new one is buggy and not working. You literally cannot do anything. No extend means it's basically dead. Please fix so I can resub. Thank you. I have been a beta tester, so is this possible a bug from some stealth testing I've not been made aware of?

[rocky ether]

About Day 4-5 of the site being buggy and inoperable. I repeat again, android and chrome browser. Cannot extent, cover, etc. Once each is pressed instead of taking you to a create page where you extend the track, it instead becomes a blank create page with this newer create UI. This has also been reported by iOS users apparently. Hoping to see this resolved soon.

[rocky ether]

Still issues with UI. I can now extend but compared to how it was, it's pretty cumbersome and difficult. Involving clicking + holding. Used to be a simple click with drop down menu. Very simple to work. Also you have to be in a workspace to be able to extend. In the library / songs tab at the bottom, if I click this I can see my list of songs appear but cannot extend or do anything with them. There's also a start difference between the UI there (old) and the UI in workspaces (new).

[rocky ether]

This seems all fixed now. Thank you. Working really well.

[worn yarrow]

This is also on the web version. Instrumental toggle is being largely ignored, adding unlisted lyrics to songs when unprompted.

I toggled Instrumental on.

Style prompt: [Instrumental] Starts slow, dark, haunting classical intro with eerie strings & choral vocals changing into bright, fast, heroic, uplifting, heavy metal rock, galloping percussion & electric guitars.

I've wasted several credits on this prompt because the Instrumental toggle switch being on is ignored

Can I please have some credits refunded?

Noooooo, all the mods are asleep 😭

All I wanted was an instrumental with choral vocals like "ahhhhh", yet no lyrics, with Halo vibes and a hard drop into heavy metal at the end. I toggled Instrumental on, so it should be ONLY instrumentals, but it keeps adding unprompted, unlisted lyrics in English. I'm like, no, I wanted ONLY INSTRUMENTS.

(I can't post a screenshot as proof? Where is tech support?)

Can I DM a mod to show the screenshot I took?

Only dust and echoes in here... 😭

[young urchin]

The android app keeps crashing when I play a playlist with videos. From the third track onward, as soon as I open the song details and the video plays, the app systematically shuts down. The strange thing is that the exact same track doesn’t necessarily crash if I open it separately outside the playlist. If I just play the audio without opening details, everything works fine. I already tried clearing cache and wiping all data before logging back in, but the issue remains. This happens specifically with the playlist of my album Love Prompts: https://suno.com/playlist/bbea344a-c010-442d-befb-709b7399e069

[compact tide]

@ Everyone, does the extension work? The process is OK, but it will not be created.

[warped ibex]

Hey there! Thanks for flagging this!

Feel free to reach out to me via DMs and I’ll send you the specifics of what I’d need to spotlight this as well!

Thank you again for reaching out about this!

[young urchin]

Thanks David for your reply. I'm on HyperOs 2.0.104.0 (Xiaomi 14 Ultra) and this issue is repeatable. When the app crashes I can't take any snapshot but sometimes the OS proposes that I send a memory snapshot to Xiaomi which I did. I don't know how I can help further?

[warped ibex]

When you get a chance (if you'd like to), please feel free to DM me and I can share the details of what would be helpful to have to spotlight this. Additionally, you could go to suno.com/feedback. That will lead to a form where you can streamline helpful info directly to the team!

[tall mist]

Hey I'm not able to log in anymore. The app keeps kicking me out on my phone.

I've tried to uninstall, reinstall.

I've tried using both my google and discord. The discord sends me to the website. Google kicks me back to the splash page.

I tried with my phone number but it just made me create a new account.

Can anyone help diagnose this issue?

[tall mist]

False flag. I needed to uninstall, reinstall, then force quit the app, then log in.

[strange iron]

Why is there a stupid notifications box that is uncloseable, floating over my create options. Quiet self-sabotaging making your customers unable to create anything. also how do i opt out of the radio, i dont want to listen to other's songs.

[warped ibex]

Hey there! Thanks for reaching out about this!

When you get a chance would you mind double checking that everything via google is connected properly or attempting from a different device if possible?

If everything looks right there and the problem persists, please go ahead and reach out to support about this, they may have some guidance that could help. To do so, please check out the #support-guide channel for steps on who to reach out to and what to provide to expedite this process best!

if you have any questions, please let me know!

[tall mist]

Yup. I did yesterday actually. I went top to bottom with all my logins. I updated my passwords, connections, and phone number to my account. I deleted the random account I inadvertently created. Charted each login into an excel data sheet. I only have my phone, so I can't use another device. But so far all good. I also checked across multiple browsers including google chrome. So I think I've done all I could to be sure. Just an fyi, I used to work in IT in a limited role and say everything is working as it should. I think once I reinstalled the app and did a full device recycle it solved the problem.

The app, web, and mobile logins all work under my account.

But I do have a question while you're here. Does Suno offer a back up account in case of a potential hack or accidental deletion? If not maybe consider it for power users to restore damaged accounts.

[warped ibex]

Thank you for running through those troubleshooting steps, sorry they didn't help! Very cool to hear you have an IT background 💪

If you haven't already, definitely go ahead and reach out to support about this to get them involved when you can. They may have some additional guidance that could prove useful!

Suno backup account re: Great idea! Sounds like a nice measure that would add an extra layer to things. Feel free to reach out to suno.com/feedback and let them know that, any bugs you ever stumble on, or any other additional ideas where things could improve. They'd love to know what you're bumping into or how to make the experience better for you when making music!

Sorry I wasn't able to help much with this, looking forward to getting it figured out!

[tall mist]

Oh no. I fixed it. That's what I was saying. I was telling you how I fixed my problem so you can help others.

✅✅✅✅

[warped ibex]

Very cool, yes a misunderstanding on my end. Thanks for clarifying. Going to note this down so I have it for future cases that pop up!

Very glad that you were able to work that out! 🧠 Also, thank you for the thoughtfulness with your response. Really helps a lot to have shared guidance on these kinds of things!

[tall mist]

😊

[past token]

Have you ever encountered error messages that cannot produce music? How do you solve it?

"An error occurred.
A system error occurred."

[royal path]

when i download suno on android and klick on Upgrade its infinitely loading but nothing hapens i want Suno pro so bad but its not working 😭

[shadow wyvern]

What's the matter if suno ai is giving internal error

It ain't even creating me the song just giving errors

[sleek crater]

I still can only see my 12 most recent albums on the app, if I make a new one the bottom one then vanishes.

[warped ibex]

Hi there! Thanks for reaching out!

Is this still occurring? If so, please let me know!

[warped ibex]

Hi there! Thanks for flagging this!

Is this still happening? If so, please let me know!

[fallow fiber]

Exclude does not work for drums... Still.
Al I want is no percussion. Exclude completely ignores request.
Not one single time have I been able to get a song WITHOUT DRUMS !!!
Suno adds instruments that are not in my prompt.
And kindly open up style options to 'see all'

[wet kindle]

Yeah the fact that Exclude doesn't work is a major issue. It's not just drums, it's really bad at excluding any specific instrument.

[warped ibex]

Thank you for reaching out and flagging this concern! Have you reached out into #📚┃suno-school about this? Lots of power users there with some really solid advice on things. May help to poke in there to see what they have to say.

Will be collecting what you've shared and passing forward your experience to the team. Feel free to reach out via suno.com/feedback as well to draw another layer of visibility to this and any other bug, concern, idea on where things could be improved! The team wants to know!

Thank you for drawing awareness to this!

[summer zenith]

Still waiting for the return of the ability to stop the newly created song after it's done playing. I've put it to Repeat the song, but that's still annoying, and messes up the Play Count for every song nearly every time.

[jovial dew]

Provide appropriate validation to the user if they face errors.

[misty wedge]

I was using it fine until a few hours ago. However, when I tried to log in to Google on my Android phone, playback wouldn't work... I was logged out, and when I tried to log in again, I couldn't log in and received an error message. I'm in Seoul, Korea. I tried to enter my Google account email address, but a message popped up saying it couldn't be entered, so I couldn't. It works fine on my PC, and I'm logged in successfully.

Thank you.. I deleted the app and reinstalled it and it went back to normal. 🙂

[rapid gorge]

I have a issue were each time I go too download video it opens a new blank tab instead of downloading

[lone badge]

I'm having issues with the "Improve your prompt" button. It's just giving me some generic prompt, with no specific genre.

"A gentle intro with layered acoustic guitar and delicate piano sets an intimate tone. Verses feature minimalist indie pop instrumentation—subtle synths and soft drums. The chorus expands with rich harmonies, crisp percussion, and warm bass. A bridge introduces airy pads, leading to a lush, emotive finale."

[lone badge]

I was looking for Medieval Folk meets 80s Metal

[wet kindle]

Why not just tell it that?
"Improve" your prompt, doesn't always actually improve it. It can. But if you have a specific idea in mind, especially if it's something fairly weird, Suno isn't going to know what you want unless you tell it as clearly as you can

[lone badge]

I usually do my own prompts, but then use the improve my prompt just to see what it comes up with. It works on the computer, and has worked in the past on the app, but it's not now.

[keen ether]

"Hi there,

I'm writing to report an issue I've encountered with the editor. I used my credits to create an extended segment, but when I preview it on the audio track, there's no sound.

This is quite frustrating as I've spent both credits and effort on this, and this feature has always worked perfectly for me in the past.

Could you please look into this and fix the problem?

Thank you for your time and assistance."

[warped ibex]

Hey there! Thank you for drawing awareness to your experience!

If you'd like to, please feel free to reach out through suno.com/feedback to draw another layer of visibility to this!

[warped ibex]

Hey there!

When you get a chance, would you mind reaching out to me via DMs about the no sound issue that occurred?

Would like to further discuss this a bit when you have time! Thank you!

[reef raven]

I am not sure if this a bug, this is normal or I pushed suno too hard. If I am not happy with how song comes out. I tweak style box change song title then test again. I made major changes to style box and changed title. Recomposed, it created two more songs deducted credits and made two new songs match what I did before I made the changes. Different creation didn't match my changes

[thorn raptor]

On the website, suno keeps hiding songs I've generated, and I have now filters on at all

[normal scarab]

I think Suno grades the lyrics, then awards whatever amount of gpu time it thinks the song deserves

[quartz orbit]

The app only shows 50 liked songs. I tried listening to the whole playlist but on the 50th it just stops. If I want to see older liked songs I need to unlike some of the last 50 liked songs.
If I switch to the website it actually shows all the songs I liked.

[slim zealot]

Hi, I’m a Pro user via Google Play (Shopee payment). I already received my 2500 Pro credits, but I still cannot access V4.5+. It keeps asking me to upgrade, even though my subscription is active until the 19th.
Please help fix this issue – I’ve already emailed support but no solution yet.

[jovial dew]

The edit profile section does not work properly if you try to change anything.
It doesn't save changes.
Please look out in the section.

[glad mirage]

I tried android, and I am deeply shocked how bad, limited it is compared to the web browser version.

Thank God I didn't start with android!

[heavy burrow]

Hello everyone,

I have a huge issue for myself as an artist.

I'm no longer allowed to create songs without paying attention to the wording I use. I'm not allowed to develop freely, play, and experiment. I'm being censored by Suno, and the support simply won't respond to me as a paying subscriber.

The message I received: "Change the lyrics" EXCUSE ME?!

I think it's a NO-GO. Not here, not with apps like this.

My suggested solution: Apply your censorship to your platform, so that these songs aren't allowed to be published on Suno. But not on my songs in my workspace, which I PAY for. Suno is dead for me if it isn't shut down!

This has completely killed my artistic flow. And now, instead of being creative, I'm wondering which words I'm allowed to use!!! NO-GO!

If you can't get this sorted, I'll cancel my subscription.

Freedom of expression and artistic freedom of expression! You can't interfere. Suno will abolish itself.

Resolve it!

[versed grove]

this isnt specific to the liked playlist, every playlist has this on android. On desktop i can clearly see that my list goes to a certain song, then when i get there, it will load in extra songs. But on android the loading never happens so im just left with the first 50 or so songs. This has essentially stopped me from using the android version to listen to suno songs.

[obsidian quiver]

I can't access "My workspaces" on Android browser (Chrome). I normally can press the create button, then the little X in the top right corner, and that should take me to the workspace view, but no, at the moment it takes me back to another create screen?....🤔

[iron steeple]

yes, this has been happening to me for the past couple weeks no matter what I try

[late smelt]

Please 🙏 fix Workspaces . on web mobile browser Workspaces Gone . if I turn on desktop mode they are visible but not navigateble .

[dense garden]

I can't log into the app anymore. I use Google to log in, but it gives an error. Cleared cache, reinstalled, nothing works. I got the feeling it's something specifically with the Google login. Website login worked, but also hung, doing a refresh it logged me in. So something seems off. Not sure if it's just me.

[summer zenith]

I cannot Paste into the Simple prompt text box. I can paste into the Custom Style box, etc., but I cannot paste into the Simple one.....

[summer zenith]

Now the "Use Style/Lyrics" is giving me a "reuse song" without filling in the lyrics, style, or title.... I don't want to reuse the song, I want to reuse the prompt that generated the song, specifically the style! Because when the webpage is refreshed, the text boxes are cleared.....this is a major annoyance, the text boxes clearning. my phone like to do random page refreshes, and my tablet is too easy to accidently pull down the page for a refresh. And then all inputs are lost... I miss the "Reuse Prompt" option.

[tawdry flare]

Create Error

Create failed due to an internal error.
Please wait a few seconds and try again.

This error happens on both mobile app and web version. And it's been a week since then.

[warped ibex]

Hi there! Thanks for reaching out!

Saw that you sent me a DM, just responded.

Looking forward to figuring this out!

[blissful bear]

Since UI change:

• i can no longer bookmark in workspace
• typing in style box constantly jumps to end of line (very last genre entered)
• cannot scroll to older personas

On Google Pixel 7

[reef storm]

I can't access the website neither the app

[violet pike]

@warped ibex can't Access the app Nor the Website

[stark tangle]

Hi, I used to get a notification each time someone I follow uploaded a new track, but now I don’t get any.
I’m worried my followers also don’t get notified when I publish my songs.
Has anyone else noticed this issue on Android?

[warped ibex]

Hey there! Thanks for reaching out about this!

Have you been able to reach out to support about this? If not, that would be the best next step! To do so, please check out the #support-guide channel for guidance on who to reach out to and what to provide to expedite the process best!

If you have any questions, please let me know!

[languid turtle]

In the Android version of the application, if you go to your own song and then click on your profile from that song, it gives you buttons like Follow, even if it's my profile.

[pale ferry]

The videos I use for my song art are playing the video's audio underneath my songs. Never used to do that.

[loud pagoda]

Hi there

I have some trouble making song in Bahasa, since v.4 until v.4.5+ the problem still the sama thing. It's about the pronunciation

Still the same* thing

The way it speak words with C sound like K. And words with E supposed be read like é. And with this bugs it will change the meaning of the words.

[hasty tartan]

I get an error when trying to create a song: Create failed due to an internal error. Please wait a few seconds and try again.

Android, app updated.

[fathom perch]

On the Android app, when playing a song that has a Hook (the short video preview), the audio of the Hook and the full song plays overlapping. Both audios play at the same time, making it hard to listen.

[rare pasture]

I paid for my subscription on the 13 and they are refusing to get my subscription access for my account I got receipt and everything

[versed rampart]

In addition to the above... The same goes for cover videos if you accidentally upload it with audio. Previously I had an assumption that the cover videos had their audio stripped, so I didn't bother removing the audio from some of my cover videos. I quite often use them to synchronise the cover video to make them loop and seem kind of in sync with the actual song.

[fathom perch]

Thanks for your feedback. I could fix it!

[whole arch]

Why isn’t Suno checking emails? I haven’t received a proper reply for a week. I paid through Google Play, but I can’t use version 4.5. Did you just credit 2,500? What am I supposed to do with 2,500 credits if it only works on version 3.5?

[twin cave]

Go to #archived-ticket-help for more help

[supple locust]

Hello, good evening, how are you? I'm contacting you because I'm unable to subscribe to Suno because the subscription section isn't loading in my app. It keeps loading forever and doesn't go away, and the subscription section doesn't appear.
Please, if you can help, I'd be grateful.
I'm waiting for your reply to let me know what I should do.

[drifting ledge]

Por que o suno erra tanto nas músicas? Mesmo com o prompt bem feito

[south knoll]

I cant sign in to Suno. Can somebody help me?

[clever yoke]

First: why can't I post a picture to help explain and show the issue I'm having? Second: to my point...I have not been having issues with setting my playlists to repeat. But the past couple nights, it's just not there anymore. Please help!

[smoky flower]

I love that there's a Cast button now! (That's new, right?)
But... the volume controls don't work. I can change the Cast volume with the volume buttons, but nothing changes, and the next time I press the volume buttons, it's back up to 100%.

[summer zenith]

On the computer, songs will thankfully stop playing at the end. But on Android, in the web browser, with either mobile page or desktop page, does not stop playing. Please fix this for mobile devices like was thankfully done for PC web browsers.

[languid summit]

Translation issue in french : like button is usually translated by ' j'aime '(I like).
The translation 'comme' corresponds to like in such a sentence : he is like me.

Casting is not the proper translation for the verb to cast : it is 'diffuser' ('caster' is also sometimes used but less frequently)

[tacit birch]

The Android app is dropping/ deleting/hiding songs from my playlists.

It is also dropping/deleting/hiding playlists I've already created.

If this is unresolvable, it is wasting a huge amount of time and effort I've already invested.

Please tell me there is a fix for this

[north abyss]

Does anyone know why the "download" button might disappear even though the subscription is still active?

[prime ermine]

Why download button disappeared from menu ?! We cant download mp3 in android app.

[whole arch]

"I received an amusing email from Suno. I made a payment on September 9, but since the Pro version was not applied, I requested a refund. However, they replied saying they couldn’t help because the account was suspended starting in Octobe

[summer zenith]

Yeah another break to the interface....

And it still doesn't stop the playback at the end of a song! 😡

[summer zenith]

There are some major problems with the lyrics box. I try to edit the lyrics and it changes to instrumental and won't let me do anything besides refresh the page... losing everything.

Having each section be collapsible is very bad.... apparently

Can we go back to the interface we had at v3.5!???

[floral scarab]

So how do you regenerate a video for the lyrics to match? The option to do that isn't there anymore.

[prime ermine]

After update to v5 is really hard to make a song with only female vocals... The app put 2 voice always, female and male in chorus and verse

[stuck mica]

on style it jumps 0 - 5 - 100 ,

[spark sedge]

the app seems to be rushed updated, suno never crashed for me before, but today it just crashed 3 times in a row.. i cannot see any notification in it anymore either

can it be rolled back to previous version ?

I got the pixel 10 pro

the songs it played had animated album arts

[steel ledge]

Am unable to edit any details or publish any songs on v 5.0

[wild path]

https://suno.com/s/x38blu4z4iogUgZi

[river valley]

Translation to Spanish error, quite prominent since appears in the main banner anouncing v5. "La nuevo modelo" is a mistake (gender agreement). It should be "El nuevo modelo".

It's like saying in English "You does".

[clever yoke]

Missing my effing replay button... AGAIN!!!

[vale hatch]

I am having issue with the Suno account. In the app shows that I am am on Pro Plan. But on the web says that i'm on the free plan. Why is that?

I just subscribed few sec ago

[grizzled yarrow]

why half v5 songs have some small skips on them

[unkempt zealot]

Hello, I cannot seem to log into the Suno app on my Galaxy S24 Ultra
I want to sign in through Google but after loading for a while it says there was an error signing in.
Tried deleting app cache and even reinstalling but it still does not seem to work.

[thorn raptor]

Unable to upload audio, it just gives me an infinite loading screen when I try

[hollow flame]

Can't change details of song in laptop windows version. Must be off line for an update or something.

[quiet ginkgo]

Ran into a bug where im unable to see any of my new songs I post on my profile tab. This is just for android mobile-- on PC I see them there, but on mobile theyre not listed at all.

[wheat flare]

Is anyone having the issue in the app and it not loading when you change a plan?

[humble monolith]

Help me

[grim wadi]

google pixol 7 pro on the suno app i dont see these settings when i chose custom >audio,presona,inspo but chrome browser works

[idle star]

Anyone ever face an unknown error when attempting to publish a song? Maybe Suno doesn't like Death Metal lyrics or something. Using Suno.com on chrome, Galaxy S22 if it matters.

Edit: it published through the app, disregard.

[jovial dew]

I am facing an issue with the toggle button of show video cover in a hook feed option. When I try to toggle on it goes back to off again.

Please look out for the toggle button. On and off.

[verbal vine]

I am having an issue where the android app skyrocketed data usage since 5.0 released

74gb in the last couple days.

[glass hare]

hi
Xiaomi Huawei
android
use app
upload a audio file
don't work
i think this problem into my storage but it wouldn't hurt to check
(but web don't work too...)

[craggy hinge]

Subscription page on android app is bugged, cannot load anything (tested in different devices!)

[lone talon]

real lol can back this up kindaa

[novel kayak]

Anyone else having problems generating original pieces it starts but won't actually create

I've already uninstall and install again

[craggy hinge]

Suno app is a joke

[wet kindle]

Always has been, probably always will be
Even on mobile, you're better off using the browser version

[whole arch]

On Android, it shows that my subscription is active, but on the web it shows that it’s not. I’ve sent countless emails to customer support, but the feedback has been extremely slow. They said they would give me a one-month coupon, but I haven’t heard anything since

They can generate songs in just seconds, but the customer support hasn’t been able to resolve my issue for over two weeks. It’s really frustrating.

[valid sparrow]

guys , i really want to ask whats wrong after new update app eats my internet package 😮 or its just me ?

[tame sage]

I have several playlists where when I play them on Android, and open one of the songs to see the video, the app crashes after 3 seconds. Not all playlists, just some - and I'm not sure what's what. I've tried testing this and it seems like as soon as I have 3 videos in close sequence a playlist.. it crashes

[gusty oyster]

Dear Suno Team,
I hope this message finds you well. I believe there is an issue with my account. I cannot receive any discounts when upgrading my account, specifically the recent V5 upgrade offer, "Upgrade to 25% off," which is also not available in my account. Also, this secret promo is not working at all.
Could you please help resolve this issue as soon as possible? Thank you very much!

[rapid halo]

Dear admin.
I repurchased a 1-month pro-plan subscription package, and I've even tried to make a purchase twice. The status says it's registered as a pro-plan, but why can't I access the pro-plan features?

Unfortunately, I can't send proof of payment via this menu.

[green marsh]

Dear admin.
I repurchased a 1-month pro-plan subscription package, and I've even tried to make a purchase twice. The status says it's registered as a pro-plan, but why can't I access the pro-plan features?

Unfortunately, I can't send proof of payment via this menu.

[whole arch]

The cellular data leak is serious right now. It uses 6GB per hour, and I haven’t played any video

[kind gale]

Android app crashing a few seconds into playing any song with video cover

[limber lynx]

Alguien sabe porque no puedo utilizar las otras versiones y solo me hace válida la v3.5 cuando acabo de pagar el plan pro🥹

[calm tusk]

Why when I try to login using my registered email on the Suno app that it just spins and spins. When it stops it says, Error. There was an error signing you in. Please try again. This happens a lot. What's even more interesting is that I never sign out. Hope somebody can help.

[warped ibex]

I'd like to take a moment to thank everyone that has surfaced a concerns they've been experiencing. If you haven't yet, please update to the most recent version. Looking forward to identifying any additions concerns you may bump into

[warped ibex]

Hi there! Thank you for reaching out about this. Would you mind doublechecking that your app is updated to the current version?

Please let me know if the problem persists!

[jolly arch]

same problem... 500 mb each song. 10 days 20 gb by using the app

[warped ibex]

When you get a chance would mind double checking that you've updated to the latest version and let me know if this problem persists?

[jolly arch]

i did a new installation yesterday. But i see there is a small update now. V 1.31.0. maybe it works.

doesnt work. one song 2:33 min and 350 mb. i think the problem starts with V5.

[pale ferry]

Seriously, how hard is it to get an Android app right?! Constant crashes while playing music (which should be a simple, basic function). Tracks take minutes to load, even on wifi! Sometimes they don't even load at all, and I'll have to force close the app and try again.

If the music creation function of the app is bogging it down, maybe just make it a "viewer" that can only stream music. The website is WAY better for music creation anyway.

[warped ibex]

Hey there! When you can would you check to see if you've updated to the latest version? If so, could you please confirm that you're bumping inot issues with it crashing? Also, thank you so much for your patience with this and for flagging what's going on!

[pale ferry]

I just updated the app. There was a new version available. I'll have to play with it some more to see if the issue persists. So far, it just appears that cover art (hooks?) are slow to load, and I've had a couple of my own tracks take 10-15 seconds to load before play back starts. Drastically better than the previous version.

I may have came off a bit aggressive. Don't take it that I'm upset with any one person. It's just that this app is and has been so frustrating to use...and I really only ever use it for streaming music. I do all my creating through the website. I'd assume that the streaming side of the app should be polished by now.

Side note: I'm glad to see there's an Android Auto app to use in my car, I just wish it was more polished too...but I can see how that's a different beast all together.

[warped ibex]

Thank you for the feedback! Helps us to identify where things can improve. Please always continue to let us know what will make the experience better! That's what matters most, that you enjoy it!

[pale ferry]

I appreciate that you took the time to respond to my message. Greatly appreciate it.

[cerulean lake]

I wanted to switch from android to site payment to get the priemer subscription upgrade, but you can't. I'm stuck in a year long sub and can't prorate it. 🙁

[honest helm]

Hello! I got an email with "We just dropped some major updates that transform how you make music. Upgrade before October 6 for 25% off annual plans!"
I wanted to upgrade it on the web page by discount (Premier plan "$12/month", "Saves $216 by billing yearly!"), but I got a message "You subscribed on Android.
To upgrade your plan or change your billing information, please use the Android app."

Ok, I opened the Android app, but there were no discounts! How can I upgrade my plan by discount using Android?

[median cape]

I need help. I pre-renewed my Suno subscription through Google Play. Mine expires on the 6th of every month. I renewed my Pro plan and got 5k credit. However, when I try to create music, it consumes the credit, but shows as if I'm using Free. I emailed support, and they recommended I join the Discord team. Can anyone help me?

[pale ferry]

Between yesterday and today, I am still experiencing app crashing during music streaming. It might be related to the animation that plays on the lyrics screen of songs. I've only experienced crashes on songs that have animation. Granted, it's not every time I play one of those songs, but it is always on song with animation.

[warped ibex]

Thank you for the update. This is super helpful!

[pale ferry]

I found one of my own personal tracks where the crash happens. https://suno.com/s/bdqEMljWLhHtem9n

If I play this song on the screen in the app where the animation of the dragon shows for this song, the app will crash in a few seconds.

But if I play the song and then go to my phone's home screen, the song will continue playing all the way through.

Leads me to believe the issue with the crashing had to do with songs that have animated screens.

[warped ibex]

Thank you very much for this! Passing this forward!

[rain jungle]

Is anyone having trouble trying to generate a song right now? I'm getting an internal error for the past 30 minutes.

[plain ruin]

I just joined this discord because I have been getting the internal error message for around 3 hrs now. I just started using Suno on Saturday last week.

[sterile gulch]

In the Android app?

[plain ruin]

Yes.

[sterile gulch]

Sorry I don't use the app much. I don't even see where you can cover with it.

[calm tusk]

Thanks. It was an update. I don't know how I missed that but appreicate you jogging my memory. All is good.

[past ice]

I noticed Suno pulling GB of traffic per hour. 10 min were partly 4GB. I am not sure if it's because the songs had a 10s ideo to it.... but that's a tad much.
Anybody else got these issues?
Play as audio without too much bandwidth use would be great. Didn't really do that before.

[regal chasm]

Hi, I’ve sent 3 emails but got no reply.
I lost all my purchased and earned credits since Oct 2.

[whole comet]

wtf is this app downloading? I listened to 16 songs, it somehow used 2.6GB for that.

[whole comet]

There's definitely something wrong. I cleared app cache (120MB), launched app, left it sit at homepage 0 clicks made, it downloads something at a steady 2-6 MB/s, few minutes it already went through 850Mb just displaying the homepage. Edit, it seems to have stopped at 915MB. Where that data went idk because at the same time it has 19MB in cache.

[wild ingot]

Can anyone help me, please?

Hello, good morning,

Today, October 6th, my Suno subscription was charged through Google Play Store. However, I have not yet received the 2,500 in credits that are supposed to be renewed monthly.

I would like to confirm if the credits will be updated and if there was any issue with the renewal.

Thank you in advance for your attention, and I look forward to your reply.

[smoky sparrow]

same story for me, subscription charged via google play store on the 3rd of this month but i didn't get my credits or access to v4-v5, emailed support the same night that it happened and i still have not gotten any reply.

[patent adder]

Internal Error pls try again for a seconds... I can post screenshots bot no perms.

Also pls fix that bug

See on #🗣️┃chill-chat for screenshot I posted

Nvm I update it, it fixed

[winged arrow]

Wth you did with the app?
-3gb of data in an hour when I just listened to music.
Removed.

[past ice]

Seems common right now, sadly.

<@&1082792303976001547>

[sterile gulch]

I'm sorry to hear this. You should definitely send an email about this to [e-mail] and make a message in either the #📱┃bugs-ios or #📱┃bugs-android channel.

Other than that there isn't really anything I or any other moderator can do regarding this, as it is not a Discord matter. You need to be speaking to the Team in some way or another.

[past ice]

We did, this is the channel - waiting for an acknowledgement at least. I'd rather not send out the same in multiple channels like spam.
Thanks for responding.

[jaunty lava]

Suno mobile uses insane amounts of data, (7gb in 30mins) any way to fix?

[past ice]

seems common right now, I suggest not using the app outside wi-fi. no response from Developers

[thorn raptor]

Getting constant errors when trying to generate videos to download my audio

[glad iron]

In the app it doesn't show all of my liked songs in the liked songs icon but on the website it shows all of them just fine, I don't know if anyone else is having this same issue or not

[tacit birch]

PLAYLISTS TAB ONLY SHOWS 24 MOST RECENT PLAYLISTS:

In the Android app, under the "Playlists" tab it only displays the 24 most recent playlists and stops there. All previous playlists are missing.

This makes it very difficult to listen to any music on playlists older than the most recent 24.

PLEASE FIX!

"ADD TO PLAYLIST" ONLY SHOWS 13 MOST RECENT PLAYLISTS:

In the app, when trying to add a song to a playlist with "Add to Playlist" button it only displays the 13 most recent playlists as options to add the music to and stops there. All previous playlists are missing.

This means it is very difficult to add music to any playlists older than the most recent 13.

This makes attempts to organize/interact with music on Android into an overwhelmingly frustrating experience.

PLEASE FIX!

[warped ibex]

Hey everyone 👋

If you run into a bug or something doesn’t seem to be working quite right, the best way to let the team know is through our official form at suno.com/feedback.

Including** screenshots or screen recordings **is super helpful — it gives our team a clear picture of what’s happening and helps us identify and fix issues much faster.

Thanks so much for helping us keep things running smoothly and for being part of the process that makes Suno better for everyone!

[past ice]

Thanks David, however, what's the purpose of this channel, if you need us to file feedback tickets?
The issues we discuss here seem to occur more, and for instance the use of bandwith is ... a screenshot with the number on it.
Literally, the headline of this is "Feedback" -> "bugs-android".

.... I suggest pinning a post "we don't respond here, please file feedback at suno.com/feedback" and possibly even remove talking rights.

Thank you for your reading and responding in this thread.

[warped ibex]

Great question!

Sorry for any misunderstanding, this channel is definitely designed for such things. And of course, whatever is more comfortable for you is always the best route.

suno.com/feedback can help a ton with streamlining the process, connecting it directly with our team. Also, adding screenshots/screen recordings can help us recognize what's going on a bit better and assist with fixing the problems that pop up a bit quicker.

Thanks for bringing this up!

[smoky sparrow]

so got charged for a subscription via google play but my account does not reflect that i am subscribed, emailed support the 3rd of this month and i still have yet to receive a reply and still haven't gotten the credits to my account. tomorrow marks one week

[rocky ether]

Currently experiencing issues with uploading image cover art. Can't do it on either chrome android or through the suno app.

[smoky sparrow]

So today is one week and still crickets from suno support. Do I need to ask google for a refund or maybe PayPal can work with me?

[steep dew]

is it normal that if i press backspace too many times on the Summary Field in Song Details that it also deletes the box so i can't type in it again? 🤔 that's not a very useful feature imo.

[late star]

The main drawback (for production applications): The software may mix tracks together (e.g., guitar mixed with piano), making subsequent audio engineering (Mixing and Mastering) or instrument isolation (Stem Separation) more difficult. I suggest modifying this point.

[bleak hamlet]

I made 4 songs on mobile data using Suno and it used almost 6 GB of data. What the heck??? Literally like 1 hour of usage

Suno app

Worth noting Suno uses almost no data at all when I use it through the website

Absolutely ridiculous, I have almost no data left this month now

[past ice]

A lot of us are experiencing this, so far, no comment on it (as you may have read above already)

[bleak hamlet]

Absolutely crazy, will delete the app

Thank you for telling me

[velvet scarab]

Been getting a lot of returns lately that sound like records played backwards and radio scrambled. Since Thursday

https://suno.com/s/YY426YZVrLJhbo4m

https://suno.com/s/g71xdVvnbTyxT6Vg

[past ice]

in WLAN it's fine though.
Right now I just download the songs on my phone and use VLC to make playlists that I listen to during running.

[clever yoke]

Been getting this error for the past several minutes:

"Create Error. Create failed due to an internal error. Please wait a few seconds and try again."

Please fix!

[rocky axle]

I'v had that too

[past ice]

I wish a product owner would view this thread or at least get input - and we could have a spokesperson give updates in here (even brief ones) :D

[arctic shale]

I was kind of wondering if anyone else may have this issue. Ever since the update to v5, my data consumption on my phone had shot up way too much. I use the app to play my songs while I'm working, and it was pretty standard with other apps like YouTube Music, and Spotify, but now it's sucks all the data up way faster than before.

[past ice]

there have been 3+ reports in here, so, yes.

multiple GB per hour

[arctic shale]

I was wondering, and thank you for replying.

[tough topaz]

HOLY HECK THAT DATA USE. Just saw my own numbers. Adding another wtf to the pile, I can't use the app like this.

[arctic shale]

I hear that. I been dumping most of the songs I like onto my podcast YouTube channel and streaming them through YouTube Music

[brittle tartan]

I stopped using app, because that data vacuum, it's insane did test with one song and playing it took over 200mb of data via app

[surreal atlas]

If you are subscribed, deleting the app won't unsubscribe you. Check Google for the correct process.

I can't upload pictures to replace the image in my songs. I go to edit details, select the image, press upload and nothing happens.

I have to go to the website to change the image.

Also, on the topic of images, there needs to be a way to alter Playlist images.

On a different topic, I can't see all Playlists in the app. I have to select it in the website and the go to the app for it to appear.

[blissful bear]

I cannot add personas from other users into creation (from favorites menu)

[bleak hamlet]

Oh yeah I just meant I would use it through the website instead, not that I would stop using it XD

[full geyser]

No subscribe button in my android phone, help me please... i prefer to subscribe through google play.

[wheat yew]

I kept getting that message as well. Turned out that I had too many characters in my voice/music prompt section. If in V5 it allows 1000 characters or less. Even 1001 characters caused that message. Been good since I shortened prompts. Of coarse, then the "singing my voice prompts in my lyrics" issue began. No fix for that that I've found yet!

[halcyon perch]

Hello,

I recently paid for my Suno subscription through Google Play, and the payment was successfully processed — it even appears in my Google Play account showing that I am an active subscriber.

However, in the Suno app, my subscription benefits and credits are not showing up. When I try to subscribe again, I receive an error message saying that I’m already a subscriber, but the app still doesn’t unlock the premium features.

[icy pecan]

I am also having this exact same issue

[halcyon perch]

If you can fix it, please let me know here.

[dry grail]

I have paid for a pro plan through the android app, i canceled the subscription, then tried resubscribing before the month was over, now my account is locked or something. The web version doesn't show that I have a subscription, but the android app does show that I am. The android app and web veraion don't let me create any music now. It just says "create failed due to internal error". I have sent multiple screenshots to the support email for weeks and have not received any assistance. Something is broken with the app and I don't know how to get help.

[wild charm]

As of yesterday I can not upload cover images, only "player" gets updated. I have tried both web with different browsers and the android app but without luck. Does anyone else have this problem?

[earnest sleet]

Hello from Paris everyone. I have the same problem with my Pro subcription since 16 october and I can't create any song anymore.

But SUNO have been paid and yet gave me double crédits for this month, but I can't use them because it's not working...

[last mica]

I'm having an issue with playlists, seems to not display songs past a certain number. I have cleared the app data and still no full list, it just stops. I have 70+ songs in the playlist

[hidden niche]

Also having this issue. Joined the server to see if anyone has had this issue or has a solution

[shut tartan]

Hello, I’ve just renewed my subscription to Suno, but even though the payment went through via Google Play, my account hasn’t switched to Pro mode. Is there any admin or support staff here who can help me?

[scarlet fulcrum]

I also encountered this issue just yesterday

I have sent email to their support and they just said they will get back to me, but I have also forwarded my email to their billing email

but they havent respond yet

[halcyon perch]

I went to Google Play support and asked for a refund because I didn't receive the product, they accepted it, then I signed up again and it worked.

[scarlet fulcrum]

Alright Im gonna try that

[grand birch]

It's just spent 5gb of mobile data in an hour, while i was outside listening to my already created songs! Fix this asap!

[pearl schooner]

I have not been able to get Suno to create a song for me on my Android phone. I've tried multiple times and it says "Your groove is on the way" and then ... NOTHING. I thought it might tell me an hour later via email or on the app, but nothing gets done. I've left the app, came back and checked library, NOTHING. I've tried this on 3.5 and now just with 4.5. I'm giving it ideas/lyrics using "Custom" if that helps

I also send an email to "support" but no response since yesterday

[short gazelle]

It's also happening on browser. Also sent an email and no response.

[night glacier]

I've been getting nothing but creation errors. Keeps telling me there's an internal error and try again in a couple seconds but nothing is working

[grim arch]

I need to change my plan, but I can't load my subscription to make the change.

I can't renew

[kind gale]

certain videos as covers still crashing mobile app

[fiery haven]

App crashes randomly when swiping more than one song in the feed.

Crashes after a few minutes of played music

[scarlet fulcrum]

They rejected my refund request

I'll just cancel my recurring payment to the app

[halcyon perch]

I think it could be the country's sales Polis

Here in Brazil they are very strict.

[scarlet fulcrum]

Yeah probably

But its ok, i'll just not subscribe again

[halcyon perch]

The complicated thing is that here in my country the monthly subscription costs 7% of a minimum wage, We cannot ignore a mistake like this, otherwise it would be like throwing money away.

[scarlet fulcrum]

Yeah I'll still raise this concern on their contacts

[scarlet hinge]

Guten Morgen,
Es kam jetzt schon mehrmals vor das ich Songs erstellen wollte und diese zwar geladen wurden jedoch sind diese beim Laden einfach verschwunden.

Good morning,

It has happened several times now that I tried to create songs, and although they were loaded, they simply disappeared upon loading.

[uncut basalt]

Hi! I have a Pro subscription, working from a PC. I upload my voice (waveform is visible), but Suno either morphs it into autotune or ignores it and uses an AI voice. Tried Extend and Add Vocal with the prompt "use uploaded voice exactly, no changes", but it doesn’t work. File is WAV <60 sec, clean. Attaching a screenshot. Please help!

[wary pike]

Will be better, if we'll be able to make publications here, not just write the message that will lost in other messages. Cause here's the problem, that I reported already, but you didn't react or fix it. I created playlist, added music to it, but in pc version I see all the songs in it, and in android app it show only 51 song, not all 54.

[jovial dew]

Provide Restore button from trash 🗑️

[worldly island]

Hi, I paid for Suno Pro via Google Play, but I can’t access Pro features.
My account credits updated, but it keeps showing “Upgrade for access.”
I already emailed support but got no reply. Please check my case.
(I can provide my account details via DM if needed)

[frigid dagger]

So, I signed up again to get the full demo v5 song, but after signing up, it gave me the full version on my computer — while on my phone, it bugged out and didn’t give me the full version 🥲

[spark sedge]

You can restore from trash by right clicking the song in trash and choose restore to library

[jovial dew]

I know man. But it's not available on the app. Someone asked in the #archived-ticket-help section so raised the pain point of the user.

[spark sedge]

Aha, maybe you can install suno as a pwa app from browser

[steep dew]

If the pink highlighting in feature in the lyrics section was a suno feature, please remove it. I've been trying to select a large selection of my lyrics for the past half hour and it just doesn't want to comply, I can select it with ease in an external notepad app (which i will be doing until it's fixed or removed). i know you love bright colours, but stuff like that isn't necessary and it makes using the platform very frustrating, it makes me feel sorry for people who use suno and don't have PC's.

[vapid jolt]

Hello I paid for the pro plan on my Suno app since 25/10 but I'm still on free plan, so I don't know what to do 😭😭😭.. I sent an email on 25/10 on support and billing but nothing, now it's three days 😭😭.. I have tried everything, like logout and login again but nothing changes, I cancelled and subscribed again, nothing changes, I'm thinking of renewing it but I don't know if it is a good idea

[worldly island]

I’ve paid for Suno Pro via Google Play, but still have no Pro access after days.
Credits are added, but it keeps saying “Upgrade for access.”
I’ve emailed support & billing, no response at all.

Please don’t ignore paying users — we deserve real help.

[nova jacinth]

Same to

[lunar falcon]

Salut à tous,
J’ai un souci avec mon abonnement Suno Pro (via Google Play) : l’app me laisse en version gratuite et me dit “vous êtes déjà abonné”.
Le support a été contacté, mais si quelqu’un ici a déjà eu le même bug ou connaît une solution rapide, je suis preneur 🙏

Merci beaucoup !

[cobalt flax]

J'ai le même problème mais ils ne me contactent pas, bien que l'équipe de support ait annoncé quelque chose selon lequel ils cherchaient pourquoi cela échouait et qu'ils allaient le réparer, j'attends toujours.

[unreal plume]

Hola, tengo un problema a la hora de usar un audio de una canción que hice en suno anteriormente y que cada vez que intento usarlo, me da error al cargarlo

Me sale: Fallo en la Carga, Quita para volver a intentarlo. Lo hago, y ocurre lo mismo

[vapid jolt]

Au moins toi ils ont quand même répondu moi ça fait 5 jours et rien.. je me demande comment faire parce que je dépends toute fois de mon compte Suno maintenant là je suis bloqué.. est ce t'as déjà essayé de trouver une solution ??

[vapid jolt]

Has anyone found a solution for the payment and pro plan issue?

[jovial dew]

Fix the bug.
If I open the comments section from the notification,
The current music track stops playing in the background.

[vapid jolt]

So that means we have to use the website

The paiement have a the big problem, I don't know if I pay on the website is it not going to affect something on my account because on Google they're saying my pro plan is still active but on the app it doesn't work.. I don't know what to do anymore because I need to create and publish but with the current situation I'm being blocked.. so can someone help me or assure me that if I paid on the website or I don't know just a solution because I have tried everything but nothing worked..

[vapid jolt]

The android app is okay.. for people who have problems with the payment just go and pay on suno.com .. my account has received the pro plan after paying on the website.. don't pay with Google pay..now I can access my pro plan on the website and on the app without problems

[halcyon cloak]

please fix the android app.
can't edit song name, lyrics, or upload images.
it's severely broken.

[vapid jolt]

Use Suno on the website and see what is going to bring but for me the app still works very well and also you can try , you can clean (clear) all your caches and see what happens.. just try maybe it can work

[river flower]

Video File Generates a different audio than the audio file

[ornate shuttle]

hallo everyone help me, I can't log in to the complete redirect app. suno://suno.com/oauth-redirect-v2?created_session_id=sess_34m57ZwM89GlVzqtFUofvL4Rrwh&rotating_token_nonce=julgtos8awg7hhjf95pkqd4r59k4dguhd81cn6ms

need solutions help me

[sly anvil]

Good morning everyone. I have a question about subscriptions and hope someone can help me. I installed the Suno app on my Android phone and wanted to upgrade my free account, but it doesn't seem to be possible.

In the app, I go to my account, then to the gear icon, and then under "My Subscription," I tap "Upgrade Now." The page with the credits appears, and at the bottom, I see the different available options. Unfortunately, nothing happens when I tap them. The buttons are all unresponsive.

How can I upgrade my account via the app? Upgrading via the web platform isn't an option because it only offers credit card as a payment method. I contacted the Suno support several several times already in the last couple days but haven't received a reply. 🫤

P.S.: A payment method (PayPal) is, of course, saved in my Play Store account.

Thank you so much in advance for all your tips and suggestions! ❤️

[languid turtle]

In the Android app, editing music details is broken.
For example, if I edit "Lyrics" in the app and go back to the main library view, if I try publishing the song, it gives the edit lyrics view instead of the publishing view.

[deep crag]

The android app don't login :(

[gritty cedar]

Generating song with own lyrics and prompt, set advanced setting sliders, input song title on V4.5+ and I'm getting either a 5 to 7 second deranged intro when weirdness is 0% and song cuts off before finishing last chorus and outro and vocals sound robotic at first for a brief moment then quickly go into the male vocal as prompted. Tried reusing style with same results and remastering with V5 with same outcome but changed style with electronic style when song is piano alone with strong emotional vocals. Not going to keep wasting credits when not even following simple prompt and lyrics in correct format. Is this a bug? Or just user bad luck? (Suno Pro Subscriber)

[normal bronze]

I am experiencing a problem with the Suno app on my phone. For the past two days:

When I import an MP3 (instrumental royalty free) to generate a track, nothing is generated, even though I provide a full prompt with the music style.

I have tried several different MP3s, all working fine, and it still doesn’t work.

Credits are being deducted even though the generation fails.

This feature worked perfectly on the same account and device until recently.

[zealous dust]

Guys when I try to upgrade it's just loading any solution for thst

[prime hatch]

Bro - same actually. I just tried it again today (since I was on the mojo for it since midnight till 7 or 9am with momentary pauses and it just keeps giving me a broken or cursed sound no matter what I do, and at both spectrums of the weirdness scale) - Idk if you've gotten a response and I've already spent 220 credits for trial and error where I'm unsure if I should keep giving it a chance at random or something :/ If you get a response from someone, hmu pls

[river flower]

App crashes when trying to comment.

Repeatable steps:

Open comments
Press and Hold text input field
{Suno Crash}

Suno v 1.35.1
Android 11 (October 1, 2025)

[gusty carbon]

Same problem, please help

[vapid jolt]

Use the website

[vapid jolt]

Pay on the website

[warped ibex]

Hey there! Thanks for reaching out about this!

Has this been resolved? If, when you get a chance would you mind reaching out to me via DMs with the email associated with your support ticket? Would like to take a closer look at what is going on with this!

Looking forward to figuring this out!

[warped ibex]

Salut ! Merci d’avoir pris le temps d’en parler !

Est-ce que le problème a été résolu ? Quand tu auras un moment, pourrais-tu m’envoyer un message privé avec l’adresse e-mail associée à ton ticket de support ? J’aimerais jeter un œil de plus près à ce qui se passe.

Hâte de t’aider à régler ça !

[warped ibex]

Salut ! Merci d’avoir signalé ça !

Quand tu auras un moment, pourrais-tu m’envoyer en message privé l’adresse e-mail associée à ton ticket ?

On va essayer de régler ça rapidement !

[true flax]

Audio won't upload, keeps failing. Audio is just an MP3 file of my voice singing and acoustic guitar, tried trimming to less than a minute before upload and still wouldn't have it. Just says remove to try again.

[valid shadow]

@warped ibex Ima tester now but I cant download the app using the app link that was sent even though my email is correct. And its not letting me in the testers section of the discord.

[warped ibex]

Hey there! Thanks for reaching out about this!

Would you mind DM'ing the email associated with your account?

[valid shadow]

@warped ibex 👍🏽📱

[dreamy spear]

Hello there 👋
My app constantly crashing since the new "hooks" starting screen, it opens the app, but when I try to open the library, it freezes and crash. Already tried to install again and deleted the cache.

[tulip valve]

I have Same problem here accept it worked at first but when I resubscribed with Google play it added credits but not pro features work at all

[autumn cosmos]

Any ideas why I cannot purchase more credits? Bank cards checked all ok, used different browser and devices, still won't allow me to purchase more credits? Pro-plan user.

Apparently my last post was in caps and look like it got deleted instantly 🤣

[jade lintel]

I have a active subscription yet I am not able to access anything on the app as if I am a free user ; I can't add another subscription because its active

[heady thorn]

Good luck💀 I've had the same issue for going on 9 days and absolutely nobody seems to want to help.

Go on your web browser. It will show there is no active subscription on the internet version

[jade lintel]

Unacceptable

[heady thorn]

100% agree I already contacted Google support for a refund. I'm not dealing with this bs. I paid for 30 days. And I'm already in 9 days without any pro features only to be curbed and ignored. I've been using suno for about 4 months and tbh this just put a huge bad taste in my mouth. Probably won't use this company again.

[jade lintel]

What bothers me is all my music now that I don't have pro can't be used commercially ; what about the fact that they were created under premium

[heady thorn]

You really wanna get them to fix it start spamming trust pilot and other review sites. Companies like suno hate bad publicity on review platforms like trustpilot. Just saying 🤷‍♂️🤷‍♂️

[west wadi]

Same thing happened to me i just renewed yesterday im in proplan but my credits is in free like, they havent replenish my credits even after renewing my pro if they havent fix this problem ill be calling all my producers friend and we will give suno a bad review for this im giving them till tommorow by the way admin if you are reading this my account is Zofk
@zofksee

Im giving you till tommorow if no answer i have morethan 50 artist and producer friends who will help me giving you bad review

[cedar basin]

Why my Account not Pro after purchasing subscribe, just credits added
Why Suno Bad and not respond?

[steel ruin]

I'm having the same issue

I cant even make songs...

[cedar basin]

Yes bro.
I'm disappointed with SUNO. I've been a SUNO subscriber for 8 months, and this month is the only one that's been disappointing. Developer Team not respond.I might switch to Musicful, which accepts local payments.

[normal vapor]

[bug] On android browser, no way to reorder songs in a playlist. Drag and drop not enabled.

[solar turret]

There are many waves of lawsuits against Suno due to numerous copyright violations

it was a great program

[weary meteor]

I just lost a song by mistake. I was on mobile and went to press the back button, I missed and pressed the delete button above it and now the song is gone. Suno needs to add an "Are you sure?" feature.

[silent minnow]

Go to safari and search up SUNO log in via web and there is a trash icon in library click that

[steel ruin]

Man I just wanna use the app...cant do anything

[sand trout]

does anyone know the reason for this when I click generate it throws this but only in v5 voice Generation failed due to an internal error. Wait a few seconds and try again. this has been going on for a few days and they are not responding to emails

I cleared the memory of suno ai and subscribed again and v5 still doesn't work and it still says Create failed due to an internal error. Wait a few seconds and try again.

[weary meteor]

I don't have Safari. I use Chrome but I found it in there once you set me on the track what to look for. It's an obscure icon that I clicked on to see what it did and it flipped to all my deleted songs where I could either restore or permanently delete. THANKS.

[steel ruin]

Been doing it for awhile now

[sand trout]

Please help

[steel ruin]

There is none currently

Still waiting on support to message me back

[sand trout]

how long does he wait

[steel ruin]

Been waiting since the 7th

[sand trout]

7 hours or 7 days?

[steel ruin]

I sent my email on November 7th

[sand trout]

Are we thinking the same thing? This is what I get when I want to generate a song on v5 voice Make an error The creation failed due to an internal error. Please wait a few seconds and try again.

[steel ruin]

Yes I get the same thing

I have an active plan with 5000 credits and its showing me as a free user

[sand trout]

I don't know what to do, brother

[steel ruin]

Just have to wait it out at this point...

[sand trout]

and how long can it last months

[steel ruin]

No clue...im not support

[sand trout]

I've been waiting for days for them to respond to my email, I don't know who else to turn to.

[heady thorn]

contact your bank, seems like the fastest option at this point

[sand trout]

why bank? payment goes through but v5 voice won't generate music

[silent minnow]

YW

[lethal axle]

Why is the “Reuse Style” button available in the app even when the author didn’t enable remix?!
If I hadn’t opened the web version for better quality, I would’ve unknowingly done something completely illegal.

[fiery parcel]

I paid for Suno AI Pro, but why am I only getting credits and not the Pro benefits?

This phenomenon happened twice

[tulip valve]

Same for me even happened to me on November 7th as well

[steel ruin]

Welcome to the club

[obtuse hazel]

Hi all, I purchased Suno Pro twice (Nov 11 & Nov 14) but never got Pro access, and my credits didn’t update correctly. I’ve emailed [e-mail] with all screenshots and transaction details.
Can someone please help me get my Pro access activated?

[frigid grotto]

Hello Suno team,
I’ve purchased Suno Pro through Google Play and received the 5000 credits, but the Pro features did not unlock. The app shows that my Pro plan is active, yet none of the Pro features are usable.
I’ve been waiting for three weeks and have already emailed [e-mail] and [e-mail], but I haven’t received any response and the issue is still not resolved.
I also included several screenshots of the issue and proof of payment in those emails.
Could you please help me resolve this as soon as possible?

Suno @handle: @jopian

[granite sierra]

This weekend, every time I tapped on a song to listen to other user's music, the app crashed on me. I rebooted my phone just in case something was wrong in the memory, but after rebooting, it happened again.

[warped ibex]

Hi there! Thanks for reaching out about this!

When you get a chance would you mind DM'ing me the email address associated with your support ticket?

looking forward to getting this figured out!

[frigid grotto]

Thank you so much for the response! I’ve just sent you a DM with my email address. Please let me know if you need anything else.

[warped ibex]

Happy to help, that's what we're here for! Thanks again for reaching out and letting us know what's going on!

[calm helm]

Is there a way to change my I.D. name on the Android phone or is it something that has to be done on my laptop 💻

[stone mortar]

@warped ibex Hi, i have exactly the same issue. It has been over a week now and no response from the support.

[silver spoke]

Hi Suno,

I'm active monthly subscriber for Suno Pro version. I notice when i want to use Advanced features and also version 5-1 method, my account keep asking me to subscribe to Pro version and it's confusing because when i checked my account in Suno's Android Apps i'm Pro version subscriber and my suno creadit still available but in Suno's web I'm in Free Version but still I can generate 150 songs left but without andvanced features. Why this thing sudenly happen?

The latest i found out i only can generate v4.5 free all prompt, if i choose v5 beta it ask me to register to pro.

Are there technical glitch on the back-ends?

Please Advise
Siulan Syurgawi

[open gazelle]

Hi suno team,
I have the same exact issues, i have already sent an email to both support and billing, still waiting for response , thanks in advance
my suno handle is
@kintut

[stone mortar]

Something is really broken between Google Play and suno backend. and unresponsive support is definitely adding fuel to frustration. 🙈🙉🙊

[warped ibex]

Hi there! Thanks for reaching out about this!

When you get a chance would you mind DM'ing me the email address associated with your support ticket?

Looking forward to figuring this out!

[warped ibex]

Hey there! Thanks for drawing awareness to this!

When you get a chance, please check ours DMs for a response 🙂

[open gazelle]

Hi, thanks for the response,
fortunately it is already resolved,

I requested a refund from google play,
they refunded my subscription, it took about a day

then my subscription to suno is reset to free on the Suno mobile App,

I subscribe again to the pro plan, and it works, I can use the pro plan feature again.

[thorn rampart]

Same issue here!

[thorn rampart]

Looks like the only way to solve the issue is requesting a refund from google and then subscribe again. I am actually in the process of. Will update you. Kinda weird method to solve problems here a Suno support :/

[warped ibex]

Very glad to hear this is resolved! Thank you so much for the update!

[warped ibex]

Hey @thorn rampart @silver spoke

thanks for reaching out about this! Would like to take a closer look at what is going on. When you get a chance would you mind reaching out to me via DM with the email associated wityh your support ticket and a song link to the impacted account?

Thanks for drawing awareness to this!

[civic knoll]

Hi, pro version on Samsung galaxy, no extend option anywhere. How do I access please?
Thanks,
Thomas

[rose bramble]

Hi Support Team,
​I am writing to you again regarding an ongoing issue with my account. Despite my subscription being active, my credits have not renewed, and I haven't been able to use the service for a few days now.
​I really enjoy using Suno and would love to resolve this, but since I haven't received a reply to my previous email, I am concerned.
​Since I am on an Annual Plan, I have a question:
Could you please clarify your refund policy in this situation? If I decide to close my account due to these technical issues, would I be eligible for a prorated refund for the remainder of the subscription year?
​I would appreciate your help in fixing the credits so I can continue creating instead of cancelling.
​Thanks, #archived-ticket-help

[rose bramble]

Subject: Urgent: Lack of support and business shutdown - and they are not acting immediately. It's a shame there is no proper service. People here pay and there is no one to talk to, not on Discord or in emails. This puts me in a helpless position and is disabling my entire business.

[thorn rampart]

Update on my situation. Google will not proceed with the refund, probably cause the time frame of it is beyond 48 hours. So, I am really starting to worry about SUNO situation. No support, product is not working properly, shady situation around the company (lawsuits). Now, I really hope the lack of iteraction between customer and SUNO is not cause they are slowly closing the shop and pack their things to "run away", cause it would be really a shame, since the program is really cool. Right now basically they stole my money and refusing to adress a problem that many other users have. Sad, sad, situation.

[hidden charm]

📱 Android Feature Request — Add WAV Download

Please add WAV download support to the Android app.
Currently, Android only allows MP3 downloads, but WAV is essential for mixing, mastering, and professional audio production.

Since Pro subscribers expect maximum audio quality, having WAV available directly on mobile would be extremely helpful.

[slim crag]

Anyone else app not opening all of a sudden?

[opaque spear]

I can't seem to use the app at all. When logging in, it doesn't redirect back to the app but stays in the browser. So I can use it for a while, but when turning off the screen it will terminate the session and I have to log in again

[haughty haven]

I'm not able to subscribe to the pro plans-it is not redirecting to the payment/bill page. I've tried on the latest versions of Android, IOS, and Windows. I'm from India.

Can anyone help me with this? 🙂 No reply from the Suno team - it's been 3 days #archived-ticket-help

[sudden idol]

Same problem

[haughty haven]

I changed the currency to USD The landing page works fine in USD, but im not sure if i should pay in USD from India or not, as the payment aggregator is Stripe, and Stripe is not fully functional in India. You can't make an account in Stripe from India without an international business.

[sudden idol]

Not working bro my bank not accepting international payment

[haughty haven]

Alright. Thanks bro

[sudden idol]

Downlod apk and buy using playstore its working buy google play code and subscribe

[haughty haven]

Oh thats cool. Thanks for the help Brother!

[burnt drift]

Suno Pro Plan
Android 15
Xiaomi Redmi Note 14 Pro+
I can't do "extend" on remix function, everytime I try appears "error" log

[vapid jolt]

Please can someone help me, I have paid for the premier plan on the web site but my app is showing that I'm still on my pro plan.. I don't know what to do.. if someone has an idea of what I can do please tell me.. because on the web site they are showing that my payment has been successfully paid and I can use Suno studio but on the app it's showing me that my current subscription is pro not premier. So please if someone had the same issue or if someone knows a solution kindly help me out

[oblique rock]

Hey Suno Team! Thanks for the opportunity to engage and help shape the platform for the better!

I have noticed when I input my lyrics at times, my prompting ends up sung into the song. I do bracket the instructions and sometimes it still gets in as a lyric.

[fallow cape]

I need help again, trying to generate a song, it show I have 1200 credits available, but when I hit generate a pop up tells me I need atleast 10 credits. Ain't 1200 credits enough?

[brave hemlock]

Did your subscription end and you have remaining credits?

[brave hemlock]

Even though it shows this,. can you use any premier level options on the app (That is , is anything missing other than what it "shows" )

[fallow cape]

No, it only ends Nov 30th.

[brave hemlock]

hrmmm how many credits does it show on the web version? is there a mismathc?

[fallow cape]

Shows the same 1200 credits

[novel citrus]

Because Suno web site does not have working Black Friday deals after log in, I decided to check Android app. Having newest version of Android app v.1.38.0 and was greeted with almost unusable layout for the subscribe page. White text on white background, inactive Monthly/Annual switch not visible etc. Would add screenshots, but image attachments are not allowed in this thread for some reason.

The cause of the problem seemed to however be, that the app defaults to device settings in Appearance and thus used light theme. When changed theme to dark one, you can actually read what's in the subscription page. Guess no one from Suno developer team tests what they are pushing into production. On the positive side, the Black Friday deals seems to be working in Android app.

[fair tangle]

Please fix the Tagalog/Filipino Language Pronunciations and also fix the system that creating version of my original track uploaded, it is not following my melody and tune the way that I sing it on my upload. Fix please... I am thinking to renew, but please fix it first and give me feedback. Thank you.

[dark hull]

Same issue on android as on the web. #🪲┃bugs-web message

[warped ibex]

Hi there! Thanks for reaching out about this!

When you get a chance would you mind sending me a DM with a song link from the impacted account? Also, if you have a support ticket in place, please include the email assocuated with that as well!

Thanks for your patience with this and for drawing awareness to what is going on

[fallow cape]

@warped ibex I just send you a pm. Also the previous problem I had has also not been solved yet on the Afrikaans songs.

[grave canopy]

Youre not alone. Im facing the same issue. Ive written to support twice but have not had a response. If you do get a resolution...would you mind dropping me a note please.

[vapid jolt]

My problem is already solved.. I waited for two days and suddenly the app showed my current subscription.. so it's like the app has the issue sometimes when you are paying on the website, it just takes time to be on page.. but try to wait and see if not try to log out and login again

[plain dirge]

Question: I just want to ask what will happen if I upgrade my subscription. I’ve only been on the Pro plan for one month, and I’m thinking about switching to Premium - but I’m worried I might have to pay the full price again. How does it work when upgrading?

[meager copper]

you pay the rest amount for that month

atleast that happened for discord premium for me

[winter lagoon]

I upgraded to pro plan but it is not reflecting in suno app. Still showing features with free plan. Where as if I go to the subscription page then it is showing pro plan. It is restricting me to use v5 model

[red quest]

Are you currently experiencing problems crediting purchases? I'm not receiving any credit after purchasing Pro.

[red niche]

Yup. I’ve been waiting for a customer service response for 3 weeks now and still no response.

[red quest]

Thanks for the info, I have already received two refunds from Google Play after submitting my complaint.

[red niche]

Google denied me a refund

[stray locust]

Many people are having problems activating their plans, but no words by suno...Very bad experience!

[red quest]

Hallo,

Du erhältst eine Erstattung in Höhe von 8,79 € für Subscription (Suno - AI Music & Songs), Transaktions-ID GPA.3301-6130-7978-36524. Sie erfolgt an die Zahlungsmethode, die du für diesen Kauf verwendet hast.

Hinweise:

Message from Google: There were no problems.

It's a real shame that there are such problems with the app. I hope everyone who is also experiencing this issue will be compensated, and I also hope that the problem will be resolved quickly.

[grim patrol]

Same problem, plan didn't upgrade. google said it will refund if I don't sign in the app in 3 days, although nothing happens. money was withdrawn from my card.

[meager copper]

the songs i created after i paid are covered by pro as i technically have paid but its not my problem they have issues activating alot of peoples subscription currently

[royal igloo]

Hello, I have done a monthly subscription and have not received it's services, is there a problem with billing with the app and website? I've tried both

[royal igloo]

Apparently just tried it a couple times on the web and it went through finally, don't do it through the app until they fix that

[unborn compass]

I have a question not sure if this is the right channel:
Today, I purchased a Suno Pro monthly subscription via Android using my Google balance.
The amount of 8,79 € was debited from my Google balance.

However, in the Suno app, as well as in the browser, I am limited to “Free” in terms of functionality, and the Suno app shows me that the “developer has not yet confirmed my purchase. Is there anything i can do, I have already sent an email to Suno Support, but have not yet received a reply.

[subtle saffron]

CRITICAL BUG: Subscription Sync Failure (Google Play)
​Device: Android
Issue: I subscribed to the Premier Plan via Google Play. The payment was successful, and my Play Store subscription status is "Active". However, the Suno App still shows my account as "Free".
Status: Google Play refused the refund (transaction confirmed).
Action Taken: I have emailed [e-mail] with proofs.
Urgency: I am unable to use the service I paid for.
​Is there a known fix for this Android sync issue?

[unborn compass]

have the same issue remon, there does not appear to be a solution at the moment

[agile marten]

1년 프리미엄 구독을 플레이스토어에서 결제했는데 결제되었다고 나오고 구글포인트도 지급받고 했는데 왜 관리자가 확인하지 않아서 사용을 못한다고 나오나요. 모바일 ,PC 다 결제한거 적용이 안됩니다.

[wheat galleon]

same here

[agile marten]

[e-mail]로 무슨 증빙을 보내면 되는거에요? 결제한내역? 결제번호같은게 안나오는데

지금 그냥 앱 결제 문제인건가요? 위에도 같은 분이 있는것같은데. 블프도 얼마 안남았고 기간제 결제인데 혜택 깍여받고 해결은 셀프고 답답하네요

[golden storm]

Same here

[arctic furnace]

Hey guys, I bought the plan but haven't received the benefits yet, can anyone help me?

[meager copper]

its united states weekend

i saw that

[arctic furnace]

You didn't see anything.

[arctic furnace]

Ty❤️

[grizzled zodiac]

Hey everyone! Quick question/issue:

I just subscribed to Suno Premium via Google Play from my Android. It shows as Active in my Google Play subscriptions, and I got a notification from Google saying I need to open the app to activate it within 3 days.

The problem is, when I open the Suno app, nothing happens, and my account still appears as a Free user (or non-premium). It looks like the subscription isn't syncing properly between Google Play and my Suno account.

Any idea on how to fix this sync issue? Or does anyone know which email I should send the Google Play receipt to?

Thanks!

[warped egret]

Hey! A bunch of people are having this issue today. Since it's the weekend in the US we are thinking that we won't hear anything till at least Monday about this issue. (I'm currently in the same boat)

[verbal summit]

Hi, I have the same issue with my account... I wrote to support but still no reply... Any help would be appreciated. Thanks

[meager copper]

i never ever got a reply from support even after almost a year

[ripe storm]

Same here but in my mobile Suno App the Suno Pro Box has a green checkmark but I can't use the Features of Suno Pro

[warped egret]

Exactly! That is where we are all stuck

[viral tide]

Same issue!!!

[grizzled zodiac]

Does anybody tried to reach Google for help maybe?

[warped egret]

I think someone mentioned earlier that google wont do anything since the payment on their end is processed and that its a suno issue

[unborn compass]

yes, i got a refund within seconds

[north abyss]

I just request refund through google as I can get it for $2 cheaper on pc

[warped egret]

I think i'll give it till tomorrow evening to see what happens...if nothing I'll request my refund.

[north abyss]

I dont mind doing it on pc.
Ill just have to send all my song ideas to my email rather than have them on my notes

We lose days when we are waiting on things to be fixed and thats money so I dont want to wait.

[warped egret]

That is fair, hmmmm. I might do that as well. Is there a delay in getting the pro withthe computer? or is this literally just an android issue hahha

[golden storm]

My refund was rejected.

[meager copper]

i didn't get the money back tho

mine was approved

[golden storm]

What reason did you select?

[meager copper]

didn't receive items

[golden storm]

I did the same. They told me to contact the developer.

[meager copper]

mine says refunded

[golden storm]

Lucky you!

[north abyss]

Well with the whole if you dont connect in 3 days it will cancel and you will get refunded so hopefully that goes through for u

[meager copper]

but no money appeared in my play funds

[warped egret]

When i get a refund with google play it always goes back to my method of payment so my debit card

[golden storm]

So, if it gets cancelled as it says on Google Play, we get a refund?

[meager copper]

i paid with gift cards

i found online it takes 1 day

as on Sunday nothing will happen anyways that doesn't really matter

oh wait 1 business day

well see

[north abyss]

"You've made a subscription purchase from Suno, Inc on Google Play.

Use your subscription within 3 days on an Android device to make sure that it's registered with the developer. If you don't use it by 3 Dec 2025, it will be cancelled for you and you'll be refunded for any payment made."

[meager copper]

its a bug

just request refund from google

save 3 days waiting for the transaction

[north abyss]

I did . Im just saying for the guy who had his request denied

[warped egret]

lol it says my request is being reviewed yay

could take up to 15mins or 4 days

[meager copper]

just got the money back into my balance

i still want to buy the subscription so hopefully they fix it

even the subscription page in app doesn't load....

[warped egret]

Oh goodness...I want to get my refund and just do it on the web page. It's all the same account so it should SHOULD pop up on the app too.

[warped egret]

I didn't get the refund approved as of yet but I now have pro access. 😂😂 How do I stop the refund?! Lmao

[grim patrol]

I don't know what I did but my Premier just got activated 12 hours later. I also had a 3 day refund message from google, but now it's gone. I did an upgrade from Pro.

[ripe storm]

Yep me too

[meager copper]

not for me i have to wait

cant even load the menu

[fathom perch]

In the Android Version there are Hooks shown on my profile, which couldn’t be postet because of an error. In the Browser Version they aren't shown. It's not possible to delete these hooks.

[subtle saffron]

Hey guy my subscription issue has been solved suddenly

[meager copper]

mine nor

still bugged app

[hollow rock]

Hello. I want to report a serious problem when using Suno Studio and the Editor on mobile (Android).

It is almost impossible to work on the mobile site or in the mobile version of Suno Studio/Editor.
When switching to the “Desktop version” in the mobile browser, the situation becomes even worse:

• the full website does not fit on the screen,
• the entire timeline is not visible,
• the end of the track cannot be reached,
• it is impossible to select or highlight a section or the whole track,
• zooming and navigation do not work correctly,
• the site is not optimized for mobile browsers at all.

If I rotate the phone to horizontal/landscape mode, the problem becomes even worse — the interface breaks and even less of the timeline is visible.

Please improve mobile support or optimize the desktop version so it works properly on mobile devices.
Right now it’s extremely difficult or impossible to edit tracks on a phone.

Thank you.

[hollow rock]

Tell the person who designed the mobile app to speed up the development.
I bought a subscription and expected to do everything on my phone. I don’t have a laptop, and I don’t want to work on a computer.
Make a proper mobile version of the site or fix it so that the desktop version works correctly on a phone.

Considering that most users today are on mobile and are more active than laptop/PC users, it should be obvious where development needs to start.
Make it mobile-friendly. My subscription time is already running.

[hollow rock]

I have a POCO F7 Pro phone.

[fringe jasper]

any of you have the same problem I have? I signed up to SUNO through Android and now when I want to take advantage of the web Cybermonday I cannot do it because I am blocked with Android. Is there a way I can get that removed?

[north abyss]

Suno app won't open when I connect with Google account

😣

[idle stirrup]

Still can’t get the Black Friday deal to apply on Android or the web. Tried reinstalling, different devices, different browsers. Nothing changes: right now the promo just doesn’t work on my account.

[vapid jolt]

The black Friday is already over!!! Did you pay already??

[vapid jolt]

Did you pay with Google pay or on the website??

[vapid jolt]

Okay I had the same issue before, and even asked Google for a refund but they refused. So I had no choice, I paid on the website for the second time and my account was showing my current subscription and everything worked well even on the app and since then I always pay via the website. Google pay has been a big issue when it comes to payment for Suno.

[gilded summit]

Does anybody know why the songs don't keep my vocal recording? It just makes the song and like ignores it completely? Maybe I'm doing something wrong with the setting? 😢

[idle stirrup]

I didn't. And honestly, it feels pretty disappointing to advertise a deal they can't actually deliver.

[stone dragon]

I am currently subscribed to Suno Pro.
By mistake I clicked on an upgrade premier plan option (the 10000 credits plan). I did NOT intend to upgrade and I did NOT use those extra credits.

Now my account is showing Payment Due / Pending Upgrade, and because of this my song creation has stopped.
To restore my normal Suno Pro subscription

What to do please help

[arctic socket]

Hi there just dropping a message to say not sure if this is a bug but the back button on my notifications page on phone browser, the cross has disappeared not sure what's happening there

[vale kite]

Hello Suno Team / Community,
​I am writing because I am experiencing a persistent technical issue right after purchasing an annual subscription.
​The Problem: Whenever I try to upload a track and press "Create," I consistently receive an error message that says: "Create Error. Create failed due to an internal error. Please wait a few seconds and try again.
​My Details/Actions:
​I recently purchased the Annual Subscription.
​The program has stopped working correctly since I made this subscription.
​I have already sent an email to Suno Support but have only received an automatic reply so far and no further assistance.
​Could someone please look into this or advise me on what might be causing this issue? It is very frustrating to have a paid annual account that cannot be used.
​Thank you for your time and assistance.

[real marsh]

Hi, has anyone other here renewed his subscription for the Black Friday Deal and payed the full price? I wrote to Suno support but didn't receive an answer. I'm very disappointed that they advertise the Black Friday deal but when you renew your subscription you have to pay the full price. It was nowhere noted that I should wait and then renew to get the deal.

In the Android app I clicked on the Renewal for my subscription but i had to pay the full price. This is clearly a bug!

[craggy ruin]

Suno just randomly signed me out of the app. Any ideas why?

[inland escarp]

Same problem with Sign In. App signed me out and it is not possible to login again. Any Login option (Google/Microsoft) immediately giving an error "There was an error signing you in"

[craggy ruin]

Yeah. But now it's not actually signing in

[inland escarp]

Looks like is fixed already

[junior prawn]

I reported a problem with songs not finishing on the android app and website... has that been fixed? I got no update at all in my emails.

[fiery haven]

Making lyrics with the ai button do not work. It loads and loads

Super annoying tho

[novel meteor]

Still can't login on SUNO by the android website, I press the Google icon to login and nothing happens

[sudden osprey]

Im not 100% sure but I think if you 1. dont name a remix on android 2. remaster it while still not named 3. then name it you can avoid getting the remix label. Im not mad though I like it. So idk if its because of the plan I got or if its an Easter egg or what but like I said, not mad.

[stable moss]

I bought annual premier plan, and they charged my card twice. How can we contact with suno support, there is no support ticket system. They are not responding to my emails.

[night lance]

Suno app on playstore is getting frequent crashes on my android. Samsung Gallaxy s21 ultra. Android v15

[long aspen]

Why it's doesn't work. I'm adding Audio music like 1 mins and has 1.3 speed and low voice, it's doesn't work like it taking so long to load even I have good wifi after loading it doesn't work I need to click it again and again and again and it literally won't working.

[sleek crater]

Can't currently listen to my songs, nothing happens when I click on them.

[surreal wagon]

Hi all, does anyone know how to forbid vocal mooing and sensless phrases in instrumental intros? It becomes annoying, appears in almost every song, and I have to send to trash a lot of good stuff.

[sudden osprey]

Wasn't able to add video through online site via my Samsung android phone yesterday...

[gilded dune]

in studio, you can stem the songs and delete the parts you didnt want, or modified with something new

[gusty girder]

Hi. I subscribed to Suno via Google Play, the membership is on, but in the app there’s no credits available. Please help. Billing issues advisors are not responding

[green maple]

You're in the wrong channel for that, try these steps: #archived-ticket-help message

[ashen mica]

Does anyone know how to solve the problem of vocal degradation in songs?
The problem starts before the final minute of the song, and it is maximize at the final minute. The voices become incomprehensible, that happens to me in all the songs I make
I don't know how to fix it.

[past goblet]

Can anyone explain why suno can't follow lyrics anymore

[gentle finch]

What are you cranking your weirdness up to?

Can you show me an example?

[ashen mica]

No, I hardly use the rarity button

Example: I make a song of more than 4 minutes, sometimes more than 5 minutes. Before starting minute 4 onwards, the problem begins

[gentle finch]

Example

[gentle finch]

Show me a sample

[ashen mica]

But, do you understand Spanish? I speak Spanish I'm from Peru 🇵🇪

[ornate mauve]

I can't buy with Paypal on Android, last month it let me, but not now, it tells me I don't have a balance, but I do have

[sleek crater]

Anyone else had some of their albums dissappear?

[quaint patio]

Hi would this be where I find @warped ibex

I'm new

[sudden pagoda]

hi i renew yesturday but i have not my credits

@gentle lodge

[gentle lodge]

Sorry to hear, but I'm just a lowly developer and don't have access to those systems. 😅

[sudden pagoda]

it's possible to accep my friend request to send a pictures please

[gentle lodge]

Your best bet will be waiting for the fine people in support to assist. I'm not able to help with account issues.

[sudden pagoda]

an admin ?

[warped ibex]

@sudden pagoda

Hey there! Thanks for reaching out about this!

When you get a chance please review the guidance shared here for best next steps: #archived-ticket-help message

If you have any questions along the way, please let me know!

Looking forward to getting this figured out

[sudden pagoda]

@warped ibex it's good please check

[quaint patio]

So I had a really stupidly confusing situation that I have no idea how it happened wondering why I was having to pay twice a month $20 for Pro It appears that i have inadvertently created two separate, overlapping subscriptions to Suno, one directly with Suno and another through the Google Play Store, leading to double billing and conflicting renewal dates. The different dates likely correspond to the separate billing cycles of each subscription.

Google basically told me yeah not our problem so I guess I won't be getting my money back on that one LOL Google's fault not Sunos

[kindred mortar]

I can't change my profile name and its driving me bonkers. Ive tried dozens of times. What to do?

[fathom perch]

In the Suno Android app, the app crashes when opening the last or second-to-last Hook on a user’s profile.

[pearl forge]

Hello, I have a problem. For the past few days, the quality of about 95% of the tracks I generate has been poor. This ranges from vocals suddenly sounding metallic or artificial, to instruments that don’t sound clear or sharp. Sometimes there’s even that familiar “underwater” sound.

I’m using V5, which I was extremely happy with. For several weeks, I was able to achieve really great results that I was satisfied with. So it’s not an issue with the prompts or anything like that. My software is up to date, and I’ve cleared and cleaned all cache and cookies, but none of this seems to make a difference.

Is there anything else I can do to make v5 sound the way it’s supposed to again? I’ve tried v4.5 as well, but that doesn’t seem to be much better either. Are more people experiencing this problem in recent days?

[wraith forge]

I've heard that there was a pretty big crash today. But I've heard it's going back to normal? Using the android app myself, I cannot create any music. Continuously "internal error" is there anything I can do besides wait?

[hybrid robin]

Can't create any songs on mobile at all. Either get an error or it just spins forever.

I understand there is high volume of traffic, but as a premium user who paid for the service, it's a little concerning.

Are there any plans to release some updates on the status of the service?

[pearl thunder]

I created my account on android and paid for a subscription. Then after a month I decided to cancel my account but always get an error telling me to cancel via google play store subscriptions. The problem is no subscriptions are listed in my google play account, I paid via stripe and I keep getting billed every month via stripe.

Out of frustration I decided to just delete my entire account in order to cancel the subscription.

The problem is that I’m still being billed every month even tho I have no Suno account anymore.

I’ve written to [e-mail] before but I get no response.

[stoic wing]

@pearl thunder that sucks, talk to Stripe maybe they can cancel it

[balmy ruin]

Hello guys!
I try to make songs using v5 after I paid for Pro plan, but I am stuck on 4.5. Does anybody other confronts the dame problem or it's just me ?

[pale kraken]

Can someone here point me to the billing support team at [e-mail]? I’m dealing with an important technical issue. I sent them an email days ago and haven’t gotten any response. Can anyone help me or ask them to check their emails? Thank you.

[balmy ruin]

[e-mail]

[short helm]

Is it normal, random songs being generated without being prompt? Find it quite odd to log back in only to find a new songs sitting in my workspace that are no where close to any style or subject I would prompt.

[hardy nest]

Can someone please look into why my hook upload keeps saying "Moderator Fail"? There's no lyrics and the video is very PG rated

https://suno.com/s/rZFyTPUXcL4oxJ18

It also took me 7 attempts to upload this hook without it glitching. I'm using the mobile web site via my android Galaxy S22+. The video is only 70mb so well under the 200mb cap.

[winged reef]

Hello,

I recently created a new Suno account through the website using my Spanish phone number and successfully paid for the Suno Pro plan. However, I am currently unable to access the account.

I have tried logging in:

• Using my phone number (I do not receive the verification code or the account is not recognized)
• Using the email address I registered with
• Using other available login methods

None of these options allow me to access the account where the Pro plan was purchased.

Here are my details for verification:

• Email used during registration: [YOUR EMAIL HERE]
• Phone number (with country code): +34 [YOUR PHONE NUMBER HERE]
• Plan purchased: Suno Pro
• Approximate payment date: [DATE]
• Payment method: [credit card / Google Pay / Apple Pay, if known]

I can provide proof of payment, screenshots, or any additional information needed to verify the subscription.

Could you please help me:

• Identify which account the Pro plan is currently associated with
• Restore access to my account or link the Pro subscription to the correct account

Thank you very much for your assistance. I look forward to your response.

Best regards,
Miguel Silva

[covert rampart]

@warped ibex not sure if you can help but I see you've responded to most. I recently purchased the pro through Google and tried to upgrade to premiere but it forces me to pay for a future year at the premiere price. I canceled the pro subscription in hopes I can get at least a promo code to be able to pay the difference in the plans and be able to use the premiere features and studio. I have emailed billing, support, and community emails with no response since 12/19/25

[signal lynx]

I'm having a hard time with getting a whole song after making it longer using the app.
I find success using the website from my computer, but I can't find "Get Whole Song" on the app.

I can Remix → Extend from the app and it does give me the extended banner in the title of the song.
I can even use these in the website to get the whole song so that extension part is working.

[warped ibex]

Hey there! Thanks for reaching out about this!

Not sure what's happening here but would like to take a look. First best step would be to get a support ticket iun. To do so (if you haven't already), please check out the guidance provided in the #support-guide channel. If you have any questions, please let me know.

Once you get tha over, please send me a DM with the email address associated with your support ticket and a song link from your account.

lookingofrward to getting this figured out!

[warped ibex]

Hi there! Thanks for draewing awareness to this.

When you get a chance could you DM me your suno handle (@example_handle) or a song link from your account (if you have one)? Thanks

[fast trellis]

Hey guys hope you are doing well. In Android phone, how can I reach the workspace folders menu? I only have access to the normal workspace

[subtle pond]

I need help. I paid for a year of pro using my phone number as the login when I started. I tried to log in on another device using my email, which is connected to my phone number, when my phone was broken. This somehow created a new account using my email and my actual account transferred it's pro subscription to the newly created account, which doesn't have any of my songs or followers on it. I want my pro subscription transferred back to my actual account. I messaged Suno support 2 weeks ago and got no response.

[river valley]

The translation of "Cast" as "Elenco" in the Spanish version of the Android app is extremely misleading. "Elenco" means the "cast" of a movie (the actors). Please use "Transmitir" or "Enviar" as suitable options.

As a professional Spanish translator with some spare time, I can do for free a full review of the translated strings into Spanish of the Android app if you send me some bilingual file. I think it really needs an overhaul!

[inland escarp]

Song generation is not working in mobile app - just infinite spinner (works well on the web). This problem is for several hours already

[solemn nebula]

open a ticket

[fathom perch]

The German Translations are also bad.

[stoic pebble]

I'm encountering an error when I create a song and go to the editor; it shows the complete lyrics of the previous song, but when I try to create another song and go to the editor, it shows the complete lyrics of the previous song I created, not the new one.

[novel meteor]

What happened to the styles trending? Theres only songs with 0 likes now

[grave grove]

Creation and Advanced settings are down.

[wraith crescent]

I'm not sure if this is a bug but it certainly feels unintentional. Mobile suno does featured songs backwards from desktop. Desktop has newer songs on the left and older ones to the right. Mobile is older songs left and you have to scroll to see the newer ones.

Feel like newer songs should be left both ways so you we can feature our new songs and have them seen on mobile

[errant lantern]

I'm not sure about where to report this, but with French voices, the words "langer" and "lingette" are mispronounced. I agree that no word class music will use those words but maybe you keep track of that kind of stuff.
Anyway, congrats for your in credible work. Very impressive.

[little ridge]

I've searched and seen a lot of people experiencing issues upgrading in the past so wondering if anyone got a resolution. I had a pro account which expired and when I try to upgrade again via android I get a message saying "Downgrade unavailable. To downgrade you'll need to cancel your subscription and wait for it to expire..."

Weird considering it's an upgrade?! Frustrating that literally can't give Suno money?!

[stable zephyr]

“Wait until your current plan expires, then try purchasing the new plan — that usually fixes it.

[topaz wigeon]

looking for a refund

[warped ibex]

Hey there! When you get a chance, reach out to me via DMs and we'll get this all sorted out!

[visual cypress]

On my google pixel 4a the Suno app won't load songs on my playlists past 50 songs. I can't use it to listen to my favorite playlists and have to use the website instead.

[little ridge]

I'm on the free plan

[stable zephyr]

Huh 🤧

[tranquil mason]

Anyone having the same issue or a fix, my App keeps crashing during song playback random songs that seem to just give my app trouble , 🙃 😅 im so frustrated over the fact that I can play the whole song as long as I dont open the song fully in the app and keep the song info minimized but if I try to view the lyrics it will carsh inside of 10 seconds

[warped ibex]

Hey everyone!

Just a heads up that if you're bumping into issues, the team is aware and looking into it.

Thank you for your patience as we get this resolved.

[thorny sedge]

Stillerror

My nickname is music princess

Too many error

For a month

[ionic glen]

The Suno Android app makes no sense. It's actually been made worse. What's the point of not adding the Audio Influence slider and omitting Inspo and Persona? Furthermore, to use the browser version on Android, I'm forced to uninstall it, since if I go to the site via Chrome, after logging in, it forcefully opens the app. In short, a lot of things need to be revised to make it usable.

[tranquil mason]

Not to mention any song played in app after opening the browser force closes the app 3 to 7 seconds into a song , the absolute worst 😒 experience dealing with this, and the suggested fix of clearing the browser info doesn't even correct the issue,

[tulip valve]

"Remixing" and "Remastering" V5 Is Very very Bad and awful qaulity horrible low qaulity glitchy voice and music awful qaulity as well it also skips over words so commonly mispronounces alot. And Remastering almost ways makes the voice extra bad comes out sounding just worse. How is this not fixed yet
Very disappointed V5 not consistent at all especially when Remixing and Remastering. Makes us waste credits trying to make the same song without voice glitches words skipping and pronunciation problems

This is major problem on app v5

[novel meteor]

Is the trending genre algorithm never going be fixed? Its been weeks and nothing, thats was the part which i most got hear in suno and now is just random bot boosted musics

[grave wraith]

Since this Morning i aleays get errors saying my prompt contains artists names whuchvis not true. Anybody else?

[sterile gulch]

Could you please list those prompts causing false positives here? I maintain a list and would love to add these to that in hopes of the team taking a look eventually. Thanks!

[grave wraith]

How? i dont save them in advance.

[sterile gulch]

Ah. I tend to save them with the lyrics most of the time myself and I forgot that people don't all do this.

[grave wraith]

I ONLY make
instrumentals

[grave wraith]

And again...prompt 1: 3 minutes rapsong. Instrumental ist streng reduziert, technisch präzise und konsequent auf Klarheit ausgelegt. Es basiert auf einem geraden 4/4-Takt mit hohem, konstantem Tempo, das einen kontinuierlichen Vorwärtsdrang erzeugt.
Die Drums sind trocken und scharf definiert: eine harte Snare auf dem Backbeat und eine kompakte, gleichmäßige Kick ohne Fills oder Swing. Der Bass liegt tief und sauber im Mix, linear geführt und ausschließlich funktional – er stabilisiert den Rhythmus, ohne melodisch hervorzutreten.
Melodische Elemente sind minimalistisch gehalten. Kurze, prägnante Klangmotive werden repetitiv eingesetzt und wirken eher rhythmisch als harmonisch. Die Harmonik bleibt weitgehend stabil; Spannung entsteht durch Wiederholung, nicht durch Entwicklung.
Das Klangbild ist kühl, kontrolliert und transparent, mit sehr wenig Raumanteil. Das Arrangement verändert sich nur subtil. Insgesamt vermittelt das Instrumental Dominanz, Disziplin und Kontrolle statt Emotionalität oder Atmosphäre.

Prompt 2: 3-minütiges Rap-Instrumental, streng reduziert, technisch präzise und konsequent auf Klarheit ausgelegt. Es basiert auf einem geraden 4/4-Takt mit hohem, konstantem Tempo, das einen kontinuierlichen Vorwärtsdrang erzeugt.

Die Drums sind trocken und scharf definiert: eine harte Snare auf dem Backbeat und eine kompakte, gleichmäßige Kick ohne Fills oder Swing. Der Bass liegt tief und sauber im Mix, linear geführt und ausschließlich funktional – er stabilisiert den Rhythmus, ohne melodisch hervorzutreten.

Melodische Elemente sind minimalistisch gehalten. Kurze, prägnante Klangmotive werden repetitiv eingesetzt und wirken eher rhythmisch als harmonisch. Die Harmonik bleibt weitgehend stabil; Spannung entsteht durch Wiederholung, nicht durch Entwicklung.

Das Klangbild ist kühl, kontrolliert und transparent, mit sehr wenig Raumanteil. Das Arrangement verändert sich nur subtil. Insgesamt vermittelt das Instrumental Dominanz, Disziplin und Kontrolle statt Emotionalität oder Atmosphäre.

[tacit birch]

Playlists on Android apparently stop registering (or at least not displaying) new songs that are added beyond a certain number.

[edgy ibex]

https://photos.app.goo.gl/913bf1MMV9TXAyAq9

easier to show

Like, literally will not let me slide. The hooks feature on.

Are these cross linked?

Because I don't have hooks on the web, it's not there right now.

[tacit birch]

When trying to add a new song to a Playlist on Android, it still only displays a short list of the most recently used Playlists, which makes adding a song to a seldom used Playlist require loading Suno in the Browser to see and select the old Playlist, otherwise it is not available to select.

[jovial dew]

Fix the pin features bug 🪲.
If we unpinned any track. That is still visible as pinned 📍.

[plain hollow]

Need help getting into my account back

It disappeared and I just subscribed

[noble palm]

The biggest bug the Android app has is that it is so completely out-of-date with what the platform offers now. Update it. PLEASE!

[ivory cargo]

Songs is not loading when i try upload audio

[fleet geyser]

My full playlist shows on web but not on the android app.

[thorn raptor]

Mashups have infinite generation times for me on the web before ultimately failing

[subtle pond]

I did open a ticket. A lONG time ago. Over a month.

Screw it. If nobody is gonna help me solve this issue, I'm getting a refund. It's taken over a month and I still haven't gotten any response from any kind of customer service other than, "open a ticket" when I DID open one. Even bad customer service is better than NO customer service. Suno has potential, but it's the creators just don't give a damn as long as they're still able to take people's money. Shame...

Hopefully my refund doesn't take months like this has...

[lethal ocean]

It's been well over a week now and I keep flagging creations for a bug..others are having the same issue. It creates a decent song between 2:30 and 5 whatever ...and then goes from the end of the song to 7:59 with this dull hum of dead air. I've tried prompting the song to fade and end but it still does it on almost every try

[snow coyote]

Hey guys,
I've been trying to upgrade to a pro subscription, but I get stuck in an infinite loading page.

Is this a known issue or a problem on my side?

[Edit]

Nvm, solved it. The page wasn't loading because of my adguard dns.

[fiery haven]

Lmao recommended stations do not work. I tap em but nothing happens

[coarse merlin]

I was using the free plan and then decided to upgrade to pro, but i am yet to receive my credit after payment it's been 3 days already and no support. Can anyone help?

[solid valley]

Does anyone know why I can't seem to download an MP3 that doesn't go silent after a couple of minutes into my song? I have paid for a pro subscription.

[nocturne heron]

All of a sudden i cant log in on my phone

[tiny flint]

Hey there, sorry to hear about this. Can you please try clearing the cache and trying again? (always worth a shot when there's problems!): Settings > Apps, select Suno, tap Storage, then Clear cache

[nocturne heron]

Tried that, today I tried signing in using chrome and this time I got a message..too many reqeusts please try again later. Any idea how long I should wait to try again? ( i'm assuming that when i tried signing in and it didnt process then i tried anothe 20 times it caused this issue)

[crude oar]

the “Create Again” button doesn’t utilize the reference track anymore. it just cooks a random song with the lyrics and no reference. Day 6 with this problem and no response or even acknowledgement.

[topaz cape]

Every time I try to upload an audio file, I get a message saying there was an upload failure. I've tried everything to solve this problem, but nothing has worked 😕

[cinder musk]

Why don't I have the option to buy more credits on android?It used to have till a week ago.And I can't do it on main cause it says I'm sub on android.

[fleet geyser]

Error signing in on the android app.

[mystic grail]

The same is happening to me today... I can sign in on my laptop but the app on my phone is doing this too.

[mystic grail]

Anyone know what's going on here? I've deleted the app and reinstalled but the same error is still popping up... is it just the app or something?

[north hinge]

Login Method??

[mystic grail]

i'm using the same one I used originally and upgraded to pro with

[north hinge]

that wasn't my question 🙂 Email ? Phone Number ? Facebook ?

[mystic grail]

Ah lol, it's my gmail

[north hinge]

ok.. so google.. i will sign out from my android app.. let's see what os happening when i try to log in again

well.. works fine for me..

🤔

[mystic grail]

Interesting, no idea what it could be, was working fine yesterday for me, thanks for checking... might need to get hold of the support team

[north hinge]

just for my information: gmail = google account?

with other words: login method google or login method email ?

[mystic grail]

Yeah I created my account with suno using the google method presented in the app.

So login method google

[north hinge]

let me ask you: do you use google workspace?

[crude magnet]

everything doesn't work, your app is rubbish, (your ai is great tho) but your app is rubbish, nothing works *will also add this to web chat

[north hinge]

what's your problem with the app ??

[lilac spire]

Can someone help me I paid my monthly payment but I didn't receive the subscription it still says I'm on the free plan loging out and back in doesn't do anything and I would contact support but they never respond what do I do without disputing the charge and get my subscription

[thorn raptor]

Samples and merges have infinite generation times and they don't ever finish, they just get deleted when you refresh the page. This has been the case for weeks for me now

[empty wind]

Generating songs with inspo and persona - they keep cutting off before they are finished. Then I need to extend when I like it and extending it is not keeping the style consistent.

Burning through credits with unfortunate results.

[ionic hornet]

Yeah extends are the worst since early 29 january 😭 I feel your pain i was stubborn at first

[keen raft]

Creates a new account if i try to login in web after making a account on the app, pls fix i want to be able to use web for more features

To test make a account on a mobile app first then MAKE sure you use the same email in web to login then it'll make s new account, can't have the account made on web then go to mobile to make this bug
work

[daring portal]

​[Bug / Critical Issue]

Account Plan Not Updating After Payment
​Issue: I subscribed to the Pro Plan (Yearly) on Nov 25, and upgraded to Premieron 28th of Jan but the system shows my account as 'Free' tier.
I can access Studio but if I download a song I get "you cannot use ...because free account"
I've emailed [e-mail], [e-mail], sent messages on Facebook and Instagram but have received NO response. Please help check my account status. invoice 4DZ72IVJ-0002

[dawn breach]

Same here, takes ages to load the app then error when I tring to sign in.

[copper isle]

I cannot load more than 50 songs on any of my playlists. Is this a pagination bug?

[copper isle]

Hey. Did you ever get this resolved? I have been having this problem for months.

[visual cypress]

Sorry, Chips. Just redownloaded the app to check and it stops at what I believe is the 50th song of what should be 195. 🪲 not fixed yet

[ivory grove]

Hey does anyone else have a problem when on the due date of billing is due where your credits go from 1750 to only 170 or is it just me because I use Google play to pay my subscription

[uneven python]

Anyone else having trouble logging into the app and keep getting errored?

[glad solstice]

Wheres my library??! No songs are showing when viewing from browser on android

[quiet temple]

What they said

Keep pushing updates without checking other stuff first ... why are the songs missing . I do t want to use desktop version or the app. Now what ????

Annoying

Do any of the team even read in here ? ??

[rocky cove]

Oh so it's not just me that suddenly started happening to. Phew

[quiet temple]

No they pushed an update I imagine and didn't test properly as usual ..

[rocky cove]

I'm able to access my songs through playlists and etc, just not through the regular library

[quiet temple]

Yeah me too

It's not the point

[rocky cove]

Funny enough, when I activate desktop mode on Mobile, everything shows up properly

[quiet temple]

Same

I don't want to use desktop though 🤣

[rocky cove]

Right, I'm just saying at least there is a temporary- albiet- inconvenient workaround

[quiet temple]

Seems like some basic stuff yeah. Would have thought they test properly before pushing updates live

[arctic socket]

Has someone put a lag spike on the genre lists Everytime I go to scroll through one my browser freezes up ?

That and the fact they have been broken for weeks on end is there ever going to be a fix

[opal stump]

hello, also having issue with Pro - just subscribed on mobile and it shows I own the Pro plan but Pro features are not unlocked

[arctic tangle]

My account seems to be stuck in a partial / ghost Pro state.

I have 1000 credits and I can generate songs.
I can download only MP3, but WAV/stems are missing.
I cannot upgrade to Pro.

In Billing it shows an incorrect renewal date: 28.02.20026.

Please reset/fix my subscription and billing entitlements so I can purchase Pro normally.

Thank you.

[sterile gulch]

Have you followed the steps in #support-guide already?

[arctic tangle]

yea

[lilac spire]

Does anyone else have problems downloading the video for their song it just keeps popping up and about blank page no matter what I do other songs download fine but certain ones just refuse to download and I don't know what to do

[placid wren]

Subject: Pro Subscription Active but Features Locked (Sync Bug/Critical Issue)

Description: I’m reporting a persistent synchronization bug. I subscribed to the Pro Plan via Google Play; the payment is successful and "Active," but my account is still stuck on the "Free-Tier."

The Bug Details:

Credit Glitch: The system incorrectly assigned 5,000 credits to my account instead of the 2,500 included in the Pro plan, yet I still have no access to Pro features.

Support Status: I’ve contacted support twice via email and followed all troubleshooting steps (logging out/in, etc.), but I’ve only received automated responses with no resolution for several days.

Note to Mods/Team: I can provide my account email and screenshots of the email thread via DM to a verified staff member. Please let me know how to proceed.

[round jetty]

Hey Could you please fix the issue where it always reads out the song description for songs with a style of 70+? I've probably wasted over 200 songs already. I keep reporting it under "other bugs" (bump).

[tidal hare]

If I open the song to see the video play while listening, it crashes the app.

[fiery haven]

Songs dont generate in full length for me in the android app. It makes a song but not entire lyrics are sung or entire beat is made

Super akward in a sense of using it as a daily music listening tool

In that regard

[sudden osprey]

I can not get suno to pronounce "luminaries" , it's Loo-muh-nare-eez or loo-muh-neh-reez, but nope 15 songs later idk why and yes I tried to put the pronunciation also. Like why?!

[lime furnace]

For me the app no matter what I put for styles automatically spits out a pop like alternative which would be generally ok if that's what I was going for , anyone else go for an upgrade have a payment failure and lose their subscription you paid a year of pro for?

[haughty grove]

Subscribed since Feb 13 (Order GPA.3309-9653-9912-85613), still no credits. Emails ignored. Please help

[sterile gulch]

Have you followed the steps in #support-guide ?

[haughty grove]

Yes
It's been a week, I tried everything

They put the credits on other account ( my secondary account)

[sterile gulch]

Then I do apologize but since this is an account related issue please keep posts related to that in the #ticket-help channel so this channel can remain focused on Android app bugs. Thank you for your understanding.

[haughty grove]

Ok, thanks

[warped beacon]

Hey... really frustrating since the last update there seems to be no autoplay feature... plays one song, then stops.. can't even listen to music on here while I'm on my way to work on the bus.

[smoky flower]

I love that Suno works on Chromecast, but the connection always seems to break after about 5-10 minutes of listening if I don't press a button on the remote to keep the Chromecast "active".

Also, sometimes starting the app after switching away will make the Chromecast reset to the song that's showing in the app (which gets out of sync with what's actually playing).

[frank epoch]

About the app i like the app but there has to be something worked on. I noticed multiple crashes when i played songs on it while keeping the song screen with the lyrics open with a video as cover. What i did was to check if i have the latest version which i do have. I restarted the app completly but same thing again so is there any other way to stop these crashes as long as i experience them?

[dawn breach]

Still cant login to Suno on my Android app, works fine on desktop but on mobile I keep getting an error when trying to login using my Google account. Really frustrating.

[shut karma]

Critical Bug: Chinese character 佛(fó) always mispronounced as fú

I am a dedicated user who creates a large number of Chinese Zen and Buddhist songs. The character 佛 (fó, meaning Buddha) appears frequently in my lyrics.

This character has no other homophones in Mandarin, so there is no way to work around it by using alternative characters. This bug is not limited to one song — all my works that contain "佛" are completely unusable.

The AI always mispronounces 佛 (fó) as fú, and all correction methods have failed:

​

• Pronunciation tags: [fó], [fo], [foh], [phonetic: fó], [pronounce: fo]
  ​
• Cover mode regeneration
  ​
• Different models and styles

Here is one example of the broken output (there are many more):
https://suno.com/s/PDDo3jlunK2JSdr9
https://suno.com/s/v59ukfD9HEAociyW

This is a model-level issue that makes it impossible for me to create and release my music. Please fix the pronunciation mapping for 佛 (fó) urgently.

This bug affects dozens of my tracks — since the character 佛 (fó) has no homophones in Mandarin, there is no viable workaround. This is a major blocker for my ongoing work as a Chinese Buddhist & Zen music creator.
I sincerely hope the team can prioritize and fix this model-level pronunciation mapping issue soon. Thank you.

[uncut wolf]

Simple create is not working on Android or Web any longer. The "create" button remains greyed out no matter what is input for the song description

[tiny thorn]

The search function is not working correctly. I labeled many of my songs in certain ways in order to find them quickly via the search function, but they can no longer be searched using this manner, as it appears that you can no longer search using non-letters (such as symbols like asterisks). Please fix the search function or revert it to how it used to be. I essentially have to now search through thousands of songs to find what I need.

[paper fox]

Why is there no persona feature in the create menu in the android app?

[low iron]

Create button greyed out unable to create attemped on android app, chrome and edge. This is on both simple and custom

[dire flax]

When you are changing the name of the track and you are playing this tune ends and swipes the song, you accidentally changes the name of the new song playing not the last one.

[gusty salmon]

just because i have issues too

[cold kernel]

Hey i'm having an issue where an unpublished song is showing up as published (and is viewable publicly) on both apple and android) not on the web version though.

Update: Opened a ticket

[white narwhal]

Account Access Issue

I am a paying Pro subscriber. My Suno account is tied to a single login method (my mobile phone number). Requests for verification codes to complete the sign in are delayed or not being received at all making my account inaccessible.

Support email only returns automated responses. No indication of any action to rectify the issue.

Question:
Is there a way to add a secondary login method or speak with a support rep about account access protection?

Context:
I’m producing a multi-track album project and want to ensure I don’t lose access to the account.

Any guidance would be appreciated.

[gloomy relic]

I changed my username in the app and now it's acting like I didn't make my songs I cant edit their details or publish/unpublish, they are still published on my page but I don't have any control over it anymore, I tried logging out and logging in again it didn't resolve it..

[hard raptor]

I was just about to post the same thing.

Tried force stopping app, restarting phone etc, custom/simple generation, all same result.

[granite sierra]

The web version isn't allowing any gens, so it may be related.

[hard raptor]

Appears to be working now

[burnt badger]

I can't seem to import a sound as a reference for the song I want to create. It was working perfectly a few days ago.

Translation :
" Download failed. "
" **Delete to try again. ** "

[plush ermine]

I used to have Remix, Record, and Upload options in the app, but now they are missing. I’ve updated the app and restarted, but nothing works. Please help restore these features or explain why they disappeared.

I do sub

[south knoll]

Hi 👋
I dont know, that is bug, but i cant choose female, male vocals any more to create new songs. Can this problem be solved or i have to live with?

[burnt badger]

I feel like they're updating these features, maybe that's a good thing, It's really disappointing to cut us off thèse features for the time of the update..
In addition I took the pro subscription which normally allows me to do remixes and download the songs..And I can't do it anymore...

[burnt badger]

New bug ?
I can't access on the suscription page on Android..

[stoic pebble]

Hello Suno Team and Moderators,

I am writing to report a severe "feature regression" following the latest update of the app. It feels as though the app has reverted to an earlier, more basic version, and several core professional tools have completely disappeared.

Missing Features Identified:

• Audio/Video Upload: The button to upload external files to create or extend music is gone.
• Style Auto-Generation: The "Magic Wand" button that automatically generates musical styles (similar to the lyrics one) is missing in the Style section.
• Advanced Remix & Input/Cover Modes: The specific Remix button that allowed for "Input Mode" and "Cover Mode" has been removed.
• Screen Share/Cast: The button to cast or share the screen to a TV while listening is no longer available in the player view.

These were essential tools for my creation process. I’ve attached screenshots showing the current states where these buttons used to be. Could you please check if this is a general bug with the latest mobile version?

Thank you for your help!

[rose leaf]

To add onto this, the option to download your generated songs is gone. I don't know if I ever had the option to download other people's music, because I never tried—but the option to download my own music is definitely gone.

[bronze burrow]

any suport here i have problem .

[rose leaf]

I'm pretty sure this channel is only to report problems, not get support. You can open a ticket #support-guide

[fiery haven]

Super annoying slow performance when generating lyrics with the lyrics generator.

Not sure why that is it worked fine 5 to 10 minutes ago

[novel meteor]

The Editor/Studio is gone in the android website

[rose leaf]

Someone shared the fix with me on Reddit and it basically fixed this for me:

"If you have a private dns set up in connections - more connection settings (Adguard, etc.), change it to automatic. It should come back up. If you then change it back it should still be okay."

[stoic pebble]

Thanks for the tip, buddy, but that's also a dirty trick by the company. The app doesn't even have ads, so it wouldn't make sense for it to stop working because of the DNS, since the app doesn't even have an ad mode.

[rose leaf]

I agree, but I don't mind the fix as long as I get to keep making music 🥲

[tranquil vector]

Bugs on Android,
Android 10
one ui 2.0

Songs download but without the cover visual inside (the image)

Website downloading works fine but on app doesnt

Show the image cover

[smoky condor]

I thought it was only me, I am having the same issues today! I contacted support they was quick but then said I needed to wait for another team to reach out to me, I'm hoping you heard back about his and can keep me in the loop if anything has changed for you?

[fiery haven]

Lyric generator is down again in the Android app

Super annoying

[thorn raptor]

Some mashups I do have infinite generation times and don't complete

[eternal night]

I didn't have a problem making an indie-folk song a week ago. Yesterday I tried to make another one and it kept coming out country. I changed my prompt over and over until all it said was "warm indie ballad with guitar and violin" but it still came out slow twangy southern American country. Even today I used the same lyrics and all I put in the prompt was "pop" but it STILL came out slow twangy country. I just paid for the month subscription and now I'm finding out my support complaint may not even be answered for a month, so I'm paying for nothing. You make enough money to have a full staff that can get back to us in 24 hours. If I have to wait a week for my account to be fixed I want a full refund of my money as well as the credits. I was fine making just a few songs a day, but now I'm actually paying for it and I can't even make one.

[warped beacon]

oh... no caps lock you hear me just fine.. yet you can't fix your autoplay on android... I can't even listen to my songs on the go anymore because it plays one song then stops.. fix your autoplay... this is crap.

[uncut wolf]

My auto play is working fine... You might want to look into things like clearing the app cache or checking if you have the private dns bug/issue that affects the app's functionality (updating that fixed a lot of issues for me personally!)

[rustic fulcrum]

Is anyone else having an issue with recording audio and uploading it? Because as soon as i press record my app crashes sometimes. And it wouldnt matter whether it crashed or not because it doesnt even upload the audio at all

[unkempt sparrow]

Hi. Does anyone know if the persona, sample, or mashup features are available in the Android app? The Android app is very incomplete; it's missing many features, and profiles don't show all the songs, only the ones the app chooses. If you want to find a song, you have to search because most songs don't appear in the profiles.

[languid fractal]

I can't log in to my pro account using the Facebook option (my norm) on my android phone. The App works, and my login works on my home desktop. It worked on my phone last week, but not now. Cache has been cleared.

[thorn raptor]

Mashups with an uploaded song don't finish generationing. It's been the case for months now

[cursive orchid]

I can't log in on the android app!

[junior thicket]

The reuse style option vanished around 12:15 pm today 👀

[haughty geode]

On all my songs the reuse option is gone is there a glitch?

Its only letting me remix or remaster

[haughty geode]

Ok glad to see its not just me haha

[north hinge]

same here.. looks like they deactivate it.. and if they do it, then is will have a good reason 😉

[haughty geode]

Haha that would be dumb haha

Hopefully its just a glitch and they fix it. Someone i know had ios and its working fine for them may be an android issue

[north hinge]

well.. the reuse function was available round about 8 hours ago.. so i think they are working on something..

[junior thicket]

Probably a flood of reuse styles.. I have to admit I've been wearing it out, the 5.5 actually has some great interpretations of detailed prompts

[north hinge]

well.. at the end of the day you can use the cover function, copy the prompt and use it in a new generation 😉

[haughty geode]

Cover?

[north hinge]

cover = remix

[thick isle]

In v5.5, I'm missing some buttons, Re-Style remix, Allow Remix button when publishing a song.

It would be a great feature if, while creating a new song, I could select a voice beforehand. love what you're all doing with the app. Keep it up!

[frigid dagger]

I used 5.5 to remaster my song, but it often only generates one track while still using the same amount of credits. This has happened 4–5 times already.

[frigid dagger]

This time the song didn’t come out at all, but it still used up credits 2–3 times already.

[sick peak]

The create style and lyrics button is gone in the android app. Even after reinstall its removed

[frigid dagger]

I’ve already spent over 150 credits, but no songs were generated at all.

[haughty geode]

So the remix thing doesnt work says error. Is there actually anyone from suno on here to explain to us why they took away reuse option from android users? They messed the app up and its not right

[shut juniper]

Some of my public/published v5.5 tracks aren't appearing on my main profile page (in the android app), they only appear on the "more" page. Only seeing this in the app, works fine on the web.

[near trout]

Trying to remastee a song, but it never happens. It acknowledges that i attempt to, but its a forever loading symbol, and if i relaunch the app, its gone

[dusk oar]

Hi, ho kann tell me why its the (reuse Style button) not available since today on the app?
The function is not there anymore in the song option menu ...
That's make the recreation very difficult.
Must tipp everything again and again 😩
Thanks 👋

[haughty geode]

Im going to guess no one from actual suno is here to explain to us why they removed the reuse button from android users. The remix doesnt work and as soneone who pays im not happy

[tulip valve]

Please fix this annoying glitch where it doesn’t play what song you actually click on horrible bugs with the app

[snow cedar]

they updated the voice upload, and the voice ID works like a disabled person. Is this normal? My voice is simply not being recognized... I recorded a track directly into Suno. Then I confirmed it by reading the label with my own voice, but there was an error. Is it a disease? A virus? Or is it an alien invasion?

[pine basin]

I want to second this, simply because i like the genres and things I've built up already, and don't want to have to manually copy and paste things over and over again. It disrupts my creative flow overall because instead of just opening a previous song, clicking reuse, and letting the creativity flow now i have to copy everything and then paste, which immediately washes the ideas for lyrics i just had, and worse yet it doesn't follow up exactly from the previous works, there's no sense of flow between songs this way. Very disheartening

[fiery haven]

Vocal sounds now have some annoying spit like effect and its super annoying i cant prompt it away. Do something about that. The detail you are trying sounds super awful to my ears. Its like if they dont use a pop filter and every damn spit comes out of the mouth

[weary sage]

THAT. I pay and the two most used Features just vanish. Bring it back to the App. Otherwise the App is near useless.

[weary sage]

But in the App you now cant access the lyrics and style prompt to change it at will.

[dusk oar]

But i hope they will fix it soon. I opened a ticket, but still no answer.

[north hinge]

Well.. with a little workaround you still can use "use style & lyrics"

[weary sage]

Then tell how. I can in the webversion. But thats not the same as the immediate use which you could before

[north hinge]

Well... use "cover" -> press on the advanced button -> delete the "original file" and there you go.. vocals and style prompt is 1:1 ... i hope you know what i am talking about.. otherwise i can record a smartphone-screen-video 🙂

[weary sage]

THANKS A BUNCH. that is helpful. 🧡

[weary sage]

Maybe still make the video for All the Android User who are as slow as me.

[north hinge]

hahaha

Workaround for the missing "use style & lyrics"

[misty pebble]

This is too fast, doesn't even show where to click

[north hinge]

you are right.. well..

use "cover" -> press on the advanced button -> delete the "original file" and there you go.. vocals and style prompt is 1:1 ...

i also would use the mobile version of suno.com coz there are all functions available 😉

even better slider movement

[warped beacon]

I appreciate the suggestions but it's still a work in progress... not sure what changed. It was when Suno made an update here, and then it stopped working.. I cleared my cache, and set the private dns/bug to off, and it is updated to the latest so not sure why it won't work.. super frustrating though.. I'm also trying to google issues.. which is helping me find out stuff but not much has changed it back yet.

[wanton halo]

I can't use the reuse style and lyrics on the app anymore not sure if they moved it or if it's bugged

[hushed sparrow]

Why does my link to a playlist go to a hooks page? Doesn't make sense. I'm on Android https://suno.com/playlist/8512c99b-5a76-4113-8999-6cecfb55cf6a

[sterile gulch]

On the desktop it takes me to the playlist.

Cannot confirm this at this time. Probably need someone with an Android to check it.

[hushed sparrow]

Ok very weird... Definitely gonna clear my cash and cookies and see if it keeps behaving oddly.Thank you

[sterile gulch]

@mild pine account related issues go to #ticket-help not here.

[mild pine]

I was still curious if someone else has the problem.

But does that thread exist?

[rocky axle]

i can't log in the app

@sterile gulch

[sterile gulch]

@rocky axle #ticket-help

[fiery haven]

A bug is songs dont play immediately in the media player rn and among other bugs related to the media player. Not sure why but the media player seems to need some love in 2026 that or the app eats too much ram when multitasking between apps on android even tho my phone has 12 gb ram

Lmao i closed discord and then suno then first launched suno to play a song then open discord again then music is playing

So its likely just the discord app eating so much ram

[fiery haven]

Lyrics generator is now down again hello america im glad we are sharing servers yayyyyy

Or lmao

[sterile gulch]

Cannot confirm.

Maybe mobile app specific?

Seems to work on my iPhone though.

[fiery haven]

I think its the mobile app specifically at least i experience it on the android version of the app

Let me show a video

Ah man right i cant screen record on my new phone lol

Uhm let me try again

Make some lyrics

U can see here for 2 minutes the app wont show me lyrics

@sterile gulch

Always happens when ig americans wakes up or something or like other parts of the world waking up

[sterile gulch]

OK, sounds like something may be effecting the Android version. Thanks for reporting it.

[fiery haven]

Always

Nice day to u

@sterile gulch im gonna try restart my phone. Can be something in my ram running dry or something

Ill be in touch if that helps

Sadly a restart of my phone didnt help

Gonna pass the issue to you guys

[fiery haven]

@sterile gulch seems like lyrics work again Cheers

[fiery haven]

Awful playback no matter creative genre i do in the android app with suno 5.5 it has a lot of static noise and crackling in between at random times. Like if a jack cable was loose. Super annoying based on the promises of the new model with soooo many advancements and i dont think you mentioned if it was in alpha or beta or whatever it sounds absolutely shockingly bad with genre's out of its comfort zone. Why is that?

Its more a type of customer critique than im mad its just a product at the end of the day but when i wanna listen to music i wanna be able to hear it without annoying sounds that ruin the entire experience.

At first i thought it was because i had double equalizers on but nope no matter the setting enabled as per type of earbuds or speakers its a waste of time hunting lovely music in custom mode in the app because the model seems to be well under trained versus the banger of an release you had originally with suno v5. I hear 5.5 is more expressive for sure. But at the cost of the annoying crackling sounds in almost many of the tracks i do. Its hurting my ears and sometimes even making me do my Tourettes tics as the crackling sounds is so loud it triggers me a lot. How come is that valuable in such a new model that is supposed to be a brand new full model release?

[astral berry]

There appears to be a bug on certain Android versions where songs can still be remixed even though the creator has set remix to OFF.

I do not know the exact Android version yet, but this issue is clearly happening on some Android devices and it has been continuing. This is a serious bug. When a creator disables remixing, that setting should be enforced completely.

This is not a minor UI issue — it directly affects creator rights and control over their work.

Please investigate this urgently and fix it immediately.

[tulip valve]

Please fix this in app bug it does this no matter what button you click

[sour hawk]

Dear Suno AI Team,

I am writing to express my severe disappointment regarding the noticeable drop in quality of the Free Tier (V4.5-all) model since the recent launch of V5.5.
The outputs generated on the free tier have become plagued with constant noise, distinctly low audio quality, and a complete lack of the creativity it used to possess. It genuinely does not feel like V4.5 anymore. I strongly suspect that the Free Tier has been secretly downgraded to an older, inferior model—such as V3.5 or V2—while still displaying the "V4.5-all" tag, simply to frustrate free users into buying a subscription.
If this is true, it is a cheap and deceptive business tactic. The entire purpose of a free tier is to allow users to genuinely try the model, which builds the trust necessary to eventually purchase a subscription and support the developers. Resorting to bait-and-switch tactics to lure users into paying—especially when your current pricing feels highly unfair—will only drive the community to seek alternatives. It is a shame to see Suno utilizing such practices.
Since free users are already strictly limited to a mere 50 credits a day, there is absolutely no need to artificially throttle the quality on top of that. I am asking that you either restore the actual, original V4.5 quality to the Free Tier, or be transparent and remove the Free Tier entirely. Making the platform exclusively Paid-only is far more respectable than stringing people along with underhanded tactics to push subscriptions.
I expect better from a platform with this much potential and hope to see the quality restored.

[junior cloud]

It's not just free, I have premier

[sour hawk]

Yes i have emailed to them regarding that too. I heard some V5.5 Previews (you know it comes even at free tier when you make a song). The song is completely different from what i prompted and for some reason it really wants it to be EDM and Electronic Music even if i type Rock music and the creativity is very bad. Even V4 had good creativity before but yeah they nerfed that too.. 😪

[lucid field]

Why suno keeps sending me one 7:00 to 8:00 songs out of the two it spits out when trying make a song? This sucks because it only a or around 3:30 song but keeps bugging out or something. Losing credits on this mess..

[languid turtle]

Maybe that's there game to get people to buy more credits

[sterile gulch]

You guys are not alone in this and it is not an Android exclusive issue. Trust me. An example: https://suno.com/s/WXWpVyJuvrO5ks8M

It ends at 3:40 about then starts over with bad pronunciation. That was made on the web version. Not sure what is going on right now.

[junior cloud]

I cannot believe how many things are so broken and there is no official response from Suno to at least address our issues and let us know they are actively working on it.

If your whole system is a dumpster fire at the moment at least notify us and engage with the community directly.

[wanton garnet]

"Hi! As a tester, I've noticed that the model often struggles with correct word stress in non-English languages (like Russian). Using CAPITAL letters to highlight a stressed vowel is inconsistent and doesn't always work.
​Please consider adding support for specific stress marks (like an accent symbol above the letter or a '/' before the stressed vowel). This would allow users to manually fix pronunciation issues and significantly improve the vocal quality. Thank you!"

[weary sage]

5.5 produces in EVERY remix and most new generations mispronunced words and slurred speech.

[fiery haven]

Lmao somwhow i got the audio influence enabled even tho i have no audio as reference in the app

That is super strange

Proof

On web it isnt enabled

Super duper strange

[old kelp]

How to fix this?

[wanton garnet]

I didn't sing the last verse and chorus today. This has not yet happened in generation.🤔

[arctic socket]

Hi just want to report a visual bug that keeps rearranging my pinned songs normally fixes after a refresh but don't really wanna keep refreshing Everytime I pin a new song

[olive musk]

Help, I can't log in

[night roost]

Try this and log back in with your browser https://discord.com/channels/1069381916492562582/1417459233544339537

[fiery haven]

great call to break vocals so they swap too often and selecting a type of vocal doesnt do one but strangely enough 1-4 vocals swapping through my song which is super annoying. suno is now not as good as it once was. making a specific vocal request for the type of music genre of whatever kind still has multiple vocals going on swapping through the songs i create. super annoying

[olive musk]

Tried this, didn't help

[night roost]

Try using google browser and login. I’d help further than what I already said but I don’t use android. I guess the login is stuck.

[tall marten]

Update both the browser and the app make sure its up to date.

[olive musk]

I'm getting a trace id error

[night roost]

You might have to email support and get them to help you login. The support guide channel have instructions there you can follow. https://discord.com/channels/1069381916492562582/1373016771103166575 good luck 🍀

[modest sable]

Is this really the case

Why am I having this issue

[fair iron]

I'm unable to remix any song, any input or setting results in the error message "Error".

[snow fiber]

can anyone tell me , how to contact suno support, I took the annual subscription and then i mistakenly cancelled it instead of pausing it, The amount was already debited but my pro status was revoked and i am on free tier

[sterile gulch]

See #ticket-help

[low violet]

Hey, since 5.5 it is not possible to tell suno to make a song without a band intro. I have a song that starts with the first word of verse 1. I wanted to remix the audio but with 5.5 I always (yes, always always!) get a full band intro.

[oblique kraken]

Strange issue that has been persisting for quite a while - but I keep updating my playlist on PC, but it doesn't update on Android. I reinstalled app, I even had to factory reset my phone for another issue on the way and it still happens. Any ideas?

[scarlet nebula]

Ctrl-Z isn't working in Suno Studio

[sterile gulch]

@fiery dock @raven trench Please see the #ticket-help channel and follow the instructions there to recieve support for account related issues. DO NOT post personal detais or finanical information in the open in Discord, for your own safety. Thanks.

[fiery dock]

Thank you. I won't do it again.

[severe helm]

v5.5 - When will they fix the 0:49 bug and the artifacts at high frequencies? I'm tired of wasting credits. 💩

[white forge]

Latest Android app. When you tap on the song playing to open it the app opens a previous song instead. Annoying 😭

[tulip valve]

Yes it's been like this for a while

[karmic lava]

can happen with voice too , what above the area that we cant see ?

[fiery haven]

In the app its looking like normal and the web has the voice tab which still says new for som reason

[fiery haven]

Media controls minimizes when the description is big? Thats really annoying i cant set a song on repeat. Etc

Something aint right with the android app thats for sure

Another thing is the color of the font used for descriptions is so poor

Like regardless make it white no matter what and bold font

And perhaps hide parts of the descriptions and if user wants to read it user can tap on it to expand or collapse it

LOL i can still press on media controls but they are hidden so i have to guess my way to press it thats really a bad design execution lol

[fiery haven]

Was testing the cast functionality on my chromecast.

No video or image is shown on the chromecast.

Even that app play doesnt update the song being played but it is updated on the chromecast

And i wish we had all the other media controls too on the chromecast. Rn it can skip 30 sec forward or backwards

However sound quality is amazing so thank you

Oh seems like a ram management issue i had to go out of the suno app and back in then the title etc updated as it should

Weird after i played 4-6 songs and i tap on a new song to play on my chromecast it wont play a new song and i notice on the chromecast it does white blinks when refreshing the song title etc on the player

Also worth noting that the chromecast instance stays on when closing my suno app in the ram management on my android phone and wont close that instance upon reopening the app. What it does upon restart of the app is that when tapping on a song it plays on phone but i have to manually back out of the chromecast instance on my chromecast to start a new session

I noticed once my chromecast goes to the diasshow pause screen and i then wake up my chromecast again the session does close by then

I hope somewhat this can be fixed plus fixing other areas of the player in the app as that should just be working and work great regardless.

Its the main thing the app has to excel at imo when playing music

Trying to install a update to the app and see how thats like

I saw there was an update and ill report if i notice some improvements

Chromecast seem to work more reliable

In this recent update

But there is still media player ui control issues based on description sizes

Ah sadly still some ui issues upon updating song name in the app when casting to chromecast

At least the new update dont do white flashes on the chromecast player

More like an invisible flash

Instead

Wait i notice the media player in the does shift song title but it doesnt stay persistently

It tries then goes back to the first song i listened to for media player information

After a few seconds of waiting it updates it seems

Ah man after a long time of it showing current song in the player it then starts showing the first song i was listening to again even tho it was almost showing correct song information it suddenly shifted back to the first song i was listening to even tho im hearing the song i wanted to listen to

What now the correct title is back again

Weird

Weird even tho my suno app is open the screensaver on chromecast stops the music on the chromecast instance once the screensaver appears

And then player on the android app becomes non responsive

Ig a temporary fix is to disable the screensaver on my chromecast

Ah man i cant disable the screensaver that sucks

But i was able to have it never sleep / shut off

Hope that works

[tulip valve]

The Remixing and Remastering qaulity is so so so bad on the app absolutely horrible trash worse qaulity the most basic word swaps don't work trash qaulity frustrating why would I continue to pay and resubscribe these fake features haven't ever worked well it either barley decent or trash doesn't matter what version and app still has the same stupid bugs ot had for months yall arnt fixing it

[hard raven]

nothing loading, been like this all day

[lethal ocean]

Please get rid of unwanted humming at the start of EVERY render. Even [Start immediately with first verse lyrics] above the lyrics still produces vocal humming

[fiery haven]

i saw this being posted in the suno facebook group. thats wild

i have not noticed this very much on my end

but i have also made mostly songs where that is good to have in the start

[drowsy mulch]

How can I fix?

[lethal ocean]

Lol yeah it fits well on some of them but having every one of them start with it gets too repetitive especially if I'm doing something a little more geared toward rock. 🤣

[fiery haven]

its a meme maybe its april after all that means they like you that much haha

[vale hatch]

Any idea what happend with Suno Chat?

[dusty coral]

So with Android Auto launch, has the streamed songs data-size been optimized? Last i tried to play from library, it literally ate through many GB of data after a dozen or so songs which is bad for people with limited mobile data packages. If this hasn't been fixed, suno on Android auto is useless for a lot of people.

[versed mulch]

Anyone knows how to solve this?

[icy sandal]

The animated covers are missing from the Suno app.
And the lyrical text shown is absolutely all over the place!

Same with video downloads. Lyrics are completely off the mark!

[void vessel]

Does anyone know why suno is not letting me remix my own songs telling me that they are including copyrighted material in the lyrics? I have my songs published on Spotify, but they are also still in my suno account... It's only happening with select songs

[rain yarrow]

Auto is only playing a selection of tracks, it doesn't continue the same as if you just directly load the app on the phone.

[bright solstice]

Why are the lyrics being displayed like karaoke lyrics. I like it when they where all there and you can scroll to follow along. My songs are like that it drives me nuts

[untold sky]

Bugs Android app:
Huge issues with animated covers and hooks. 90%.of Animated covers are not animating; and when you try to "View Hooks" for a song that has actual hook(s) (not just an animated cover) it brings the animated cover instead....

[mint crater]

Hello,

I hope you're doing well.

I wanted to report a few issues with the Android app (version 1.61.1, up to date).

Firstly, the interface switches automatically between the old and new UI. It sometimes shows the new layout, then reverts to the old one without any clear trigger. I’ve already cleared app data and cache, but the behavior persists.

Secondly, there’s a casting issue. Earlier, casting from the old UI showed static album art with song title and creator name. However, when I tested on 24th April 2026, in both UI modes, only audio played while the screen stayed dark/blank. The only visible element was the new UI player bar in an interactive state.

There are also concerns with the lyrics experience in the new UI. When original lyrics are unchanged, word-by-word highlighting is mostly in sync. But I often edit lyrics after generation (e.g., removing embedded instructions or converting to romaji with meanings). In those cases, the sync becomes significantly misaligned.

In the old UI, full lyrics were visible and scrollable, making this easier to manage. The new UI’s dynamic highlighting makes it harder when lyrics are edited.

Lastly, animated poster/album art often gets stuck and doesn’t play properly. It would also be great if animated visuals and lyrics could display correctly while casting.

Could you please confirm if these are expected behaviors or bugs? Any guidance or fixes would be appreciated.

Thank you for your time and support.

Best regards,
inf3rno

[oak pike]

Having issues with sharing my playlist Like if I send a public playlist to a frind on messenger or discord when thay open otlr click on the link if thay have the suno app on their phone it will direct them to the home page instead of my song play list but if thay click on it via pc or copy the link to a browser it will direct the to my song play list

[untold sky]

Hi Suno! Toggles for "Show Video Cover in Hooks Feed" often turn off by themselves on the Android app (Pixel9), even if it shows toggled ON on the website. This gets confusing. Does toggling it back on switch it to toggle off in the system? Also, if a song animated cover gets toggled off automatically, is it some censorship issue because said cover has been reported by the AI filters or user(s)? In which case we should probably receive a notification letting us know there is an issue with the cover so we can fix or change it properly and not be left in the dark as to why it's toggling off by itself on the app... And if it's just a glitch, should probably be fixed to avoid the confusion... I
Thanks

[rocky slate]

Does anyone know why I cannot upgrade my subscription in the Android app? The UI is locked keep rotating.

[torn gate]

In the new mobile version although you change the edit display lyrics It Doesn't change properly. Also It depends on the song the lyrics that are displaying doesnt much what the "artist" its singing at the moment...

[sterile gulch]

@ornate mauve I do apologize. This is not the correct place for account issues. Please see #ticket-help and follow the steps.

[ornate mauve]

ok, thanks

[torn gate]

When you are playing one song and you try to enter to that song , to see the lyrics It go backwards to the previous one and with the new display impossible to go back

Also if you put the aleatory buttom of the songs It goes to a random one , but the one that is displaying on the screen Doesn't match the one that you are hearing

[untold sky]

I still have a lot of issues with many of my "Show Video Cover in Hooks Feed" song setting in app getting automatically toggled off, even though there shouldn't be any issues with the animated cover or relevant hook (i.e. pretty sure they respect Suno guidelines)

Having to toggle them back on all the time is driving me nuts.

Example of animated cover image that keep getting toggled off in the app for no apparent reason, likely hurting the song and hook's visibility

https://suno.com/s/2DZvb8xekguru2sO

[latent merlin]

🤔 Any one else that is facing whit this issue when trying to play songs from the web version it start´s to play but do not move past 0:00 and later just stops the song. Sometimes i can get a song to play but that is after quite a few attempts and refreshing the page

[mint crater]

Not gonna lie, this bug took a wrong turn and ended up in Android 😂 might get better luck in the web section

[latent merlin]

well its on the web browser on my android that i got the current problem and i dont want to touch the app whit a 10 meter long stick Due to its data usage and that my phone gets hot ._.

[mint crater]

Ahh yeah, Android browser makes sense then 😄

I haven’t hit that 0:00 freeze personally, but Firefox on Android has been doing some weird stuff on my end too—

like Trash page loading… nothing until I refresh 💀

And if I refresh while a song’s playing, sometimes it just randomly switches to a different song (like I played “Silence Costs Less” → refreshed → suddenly it’s “Held in Quiet”)

Also noticed the player sometimes shows the originally generated cover instead of the uploaded one after refresh

So yeah… web player might be slightly possessed right now

[latent merlin]

🤔 not sure if samsung Galaxy is using Chrome or the basic windows internet browser

because the internet icon is blue on mine so its hard to tell

[mint crater]

Haha yeah that blue globe icon is usually Samsung Internet 😄 not Chrome or anything but yeah, since it’s happening in the browser, it’s still more of a web player thing than Android app itself
might be worth checking Chrome/Firefox too just to see if it behaves the same.

[latent merlin]

its worth a try at least

[kind ibex]

Is it known that when you download an MP3 via the app, the files does not contain the same ID3 tags that you get in the same file via the website.

[magic linden]

Hallo

5 failled song generated

[magic linden]

https://suno.com/s/t9JwTMRV3uLjXTmb

[gaunt beacon]

Hello. I got some generation bugs issues. Th esound becoming like a "noise", "reversed". Like it's mixed 2-3 songs together.

[untold sky]

Most of my animated cover still don't animate on android app (Pixel 9 phone)

[frank moth]

Not really a bug, but the spanish translation for "Like" in this scenario is not really "Como" it's "Me gusta"

[blazing rapids]

The subscription in my android app is not working

It stays like this forever

[untold sky]

Only 1 out of 5 song images (cover images) are animating. It's been like that ever since the layout change. Am I the only one experiencing this bug? I don't really see it addressed anywhere... Android Pixel 9

[carmine tangle]

The voice recording and upload feature is not working; I am unable to upload my voice.

[long spindle]

I have the same issue🥺

[brave dawn]

Bugs?

[topaz hornet]

I've noticed on the mobile app a lot of poor placement of the lyric box and text boxes with my phones built in keyboard.

Makes typing a pain

Google Pixel Pro 10 XL, latest version of Suno as of 5/6/2026, Android 16

[noble flume]

I have this weird error on my subscription? Any one experiencing this?

[sterile gulch]

@coarse oasis See #ticket-help

[steel dagger]

Notifications Tab needs to be reworked. New notifications appear in the middle instead of at the top and add a refresh button or auto refresh

[sterile gulch]

@bronze pelican Please see #ticket-help for account related issues. Thanks.