🪲┃bugs-web

[small shell]

shoot me a dm with a song from your profile plz

[olive leaf]

@small shell please look into this too

[small shell]

dm'd

[compact grail]

UX/UI/Tech issue…

Can't delete Persona, so can't Delete Forever any tracks that use that Persona.

Both the track and the Persona are in the Trash, but there's seemingly no way to Delete Forever the Persona once it's in the Trash. Until I can delete the Persona, I can't delete a track that uses that Persona.

Neither the Track or the Persona were ever made Public.

Expected behaviour would be to be able to Delete Forever any Track that uses any Persona, whether that Persona is still active or Trashed, Public or Private.

[stark quarry]

@small shell

[small shell]

same thing a few other users are experiencing here. your card is trying to implement another security layer, but we don't display it on our end. you may want to cancel your monthly sub, and at the end of the billing cycle, move up to premier!

[stark quarry]

so I have no chance if I need to use it now, before it expires?

[frail cove]

Just wanted to chime in that I'm dealing with this issue right now as well. Very strange since I was able to buy credits just fine before @small shell

[finite sun]

hey i just encountered en h captcha earlier on suno, is this normal, like what?

[formal girder]

I keep getting the "a clip got stuck" message. Four days and counting, every time I try to generate, every time I try to use the Editor... I have a Premier subscription, this is really frustrating and dissapointing.

[formal girder]

Unbearable

[pale robin]

For some reason, I couldn't buy credits. Payment is stuck at the purchase stage.

I have the same problem😩

[tardy mauve]

Iv'e been trying to edit one of my playlists for a while now trying to add 4 new songs and trying to remove an old one, but I've only managed to get one song to be added and the song I've attempted to remove many times is staying in the playlist

[mint pawn]

I'm not sure if this is the right place to ask, but I'm seeing this today -- the Hooks link seems down. anyone experienced the same?

from the SUNO help instruction, it seems it is the right place for reporting 🙂 I also experienced the playlist image being stuck and can't save problem - like this: It just spin forever and can't save. Please help!!

[short copper]

somebody/something changed the language to russian 🙂
It was not me.

And now, 5 seconds later is SPANISH!

[mint pawn]

Today if you open Song Editor - it will automatically play all the songs somewhere in the background and you can't turn it off !! so you can't really use the editor anymore.... 🙁

[gritty sequoia]

The mobile user interface on the website ...The new play bar at the bottom, the scrubber touch area is not large enough and it conflicts with Android's swipe back.

you can't scrub from the beginning of a song without it catching the swipe back.

also, please stop A/B testing different layouts of the navigation bar to the same user on every page reload. That's not how it's supposed to work

And you know while you're at it add the timestamps back in

[long arch]

I keep refreshing but it's still stuck in this homepage?

[sullen skiff]

When I click "Create" it showed me this. I've sent an email, but no reply.

[indigo river]

I’m honestly frustrated that the voice-switching feature inside a single song still doesn’t work in any reliable way. Voice changes remain completely unpredictable. When I first started using Suno back in version 3.5, I already tested two-voice and three-voice songs, and the results felt better than what I’m getting now. With version 5.0 it actually feels worse. For songs built as multi-voice pieces or dialogues this makes the whole idea pointless, because the model simply does not follow the instructions about where the voice must switch. The result is random every time.

[lyric surge]

I'm trying to build a band with 4 different personas. I have a song where I want all 4 of them to sing. I've taken to trying to cover the song with each seperate persona and then stitch the vocals together externally, but the covers don't stay close enough to the original, regardless of the audio influence, so it's so much hard work!

[nova idol]

Hello, I noticed a bug with Suno regarding the lyrics. When the text exceeds 4000 characters, it starts to glitch and doesn’t make any sense anymore. I write my lyrics in French since I’m French, but I’m not sure if this happens in other languages too?

[cyan moon]

Does anyone here use public persona's from other users? I used to do that a lot but now days it just never loads in, is it just me?

[hoary crater]

Currently when I try to open a track in the editor, random songs from my library will start to auto-play + I can't stop them from playing. So, I can't use the editor, because I can't listen to the track I am trying to work on without other songs playing at the same time. I'm not sure how this happened, the only thing diff lately is I cleared my internet cache and all that.

[opal spear]

When uploading a file, or using record, it doesn't automatically generate style based on the input as beforehand

[sharp mountain]

I'm currently getting around 60% of my song generations with glitches in them. Like a record skipping. It's such a waste of time and credits. I used to get the occasional one but this is too much. I'm doing covers of my recordings. This has got to improve. Does anyone know any ways to save a 'glitched' track?

[west mauve]

on mobile it's not letting me properly create or edit personas. I go through the setup but the save button is not visible on the screen at all. I can't scroll to it. the only way I can get this to show is to change the layout to desktop mode. the page needs to be able to scroll more on mobile so that I can actually use the button. changing to landscape doesn't help, it only works in desktop mode

[pale robin]

Suno is broken or what?

[loud belfry]

I copy paste repeat @hoary crater 's issue since I have the same problem. Currently when I try to open a track in the editor, random songs from my library will start to auto-play + I can't stop them from playing. So, I can't use the editor, because I can't listen to the track I am trying to work on without other songs playing at the same time. I'm not sure how this happened, the only thing diff lately is I cleared my internet cache and all that.

[jagged salmon]

+1 from me, same problem

[stark pike]

I joined the discord just to see if anyone else was having this issue. I literally just signed up for Pro to fine tune some songs too.

Edit, FWIW, the legacy editor doesn't seem to have the same issue

[hoary crater]

For me - the music starts before choosing which editor - I only use legacy & am having the bug in legacy.

[rocky ledge]

🐛 Bug Report Detected

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Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

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Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

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<@&1082792303976001547>

🚨 User assistance requested for a potential bug report! [Jump to message](#🪲┃bugs-web message)

[agile harbor]

Same issue here, but it seems that for now it helps if you don't select Edit from Library page. Instead, open song page in new window end select Edit from there

[dusk cedar]

Just pitching in. I'm also having issues upgrading from pro to premiere. Upgrade failed etc etc. sent an email to both billing and support

[frozen pollen]

I am having the same issue: once I open a song in the editor a random song starts playing in the background and there is no control over it.

[merry dock]

Same here

[dusk cedar]

actually anyone else feel like suno is kind of slowly degrading all around?
i've been having some really weird issues one after another this month.
first it's random cut-offs in songs, butchered garbled vocals, generally unusable editor, lyrics being ignored, now it's like it consistently cuts every song short no matter what I do... and now remastering a song makes it sound crisp at first, but introduces a bit of noise little by little, before it's just an utter mess. maybe I'm just now seeing all the flaws and the upgrade issue is just sending me over the edge a bit... but like... the original version of this song wasn't great, but this is significantly worse.

[graceful quartz]

anyone having issues upgrading to pro plan...i have tried many times ...any solutions would help

[placid adder]

Hi Suno Team,
Is there any update on when the downgraded audio quality issue will be resolved? For the past week, the music quality from all paid models has dropped drastically. The generated songs are currently not usable, and this is directly affecting the value of my paid subscription.

What’s even more confusing is that the free 4.5-all model on a free account produces noticeably better-quality audio. But when I generate the exact same cover song and same prompt using the same model on my Pro account, the quality is much worse.

This raises an important question:
Is the free tier currently getting better-quality output than the paid tier?
If so, it feels like we are being encouraged to use the free version instead of the paid one.

If the situation continues, can you please clarify:

Do free accounts also come with commercial usage rights?

If not, will you offer commercial rights to free accounts so paying users don’t have to waste credits on low-quality, unusable songs?

I’m genuinely trying to understand what’s happening. Please provide a clear update on the status of the audio quality fix and how paid users should proceed.

[wooden mirage]

for a whole year now I'm constantly saying that you CAN'T TEACH HIM TO SPEAK IN DIFFERENT VOICES NORMALLY! I've already explained to him in Russian where the male and female vocals are, but he still messes it up! When are you going to fix this!? I have more instructions in the style and lyrics section than there are words in the song four times over

I'm already shaking from how annoying it is and how much money I've wasted

[steady sandal]

Hi im trying to upgrade to studio but the payment doesnt work - my payment info is correct so not sure what is going on

[wooden mirage]

<@&1082792303976001547>

[sand depot]

Thanks for pinging this!

[wooden mirage]

and also it hurts me that I can't bring to life one of my songs. because you still haven't taught AI to sing normally separately and I have to spend a lot of effort and time to try to get a reasonable result. but I can't bring some songs to life because of such restrictions. I'm really looking forward to when you finally cross this line and I can bring to life songs with multiple singers without having to choose 10 decent options out of 1000 tracks

[latent pendant]

When I open a song in editor, it will start playing another song in the tab where I opened the editor, and there is no way to turn it off without exiting the editor. So when I'm trying to edit something, I've got two songs playing over each other, the one I'm trying to edit, and some other random one

Additionally, why has Suno removed the ability to extend a song using a persona in v 3.5? This was the whole reason I just paid for my subscription, and just now do I learn they randomly remove this feature that's been a thing for the past year\

[jagged salmon]

This ☝️

[hoary crater]

They are aware of this bug, idk eta on fix tho

[dreamy raptor]

I've got a hook on suno that got broken 🙁 . The video/audio sync breaks when playing the audio sound that's already sync'd in the video? It's weird lol. https://suno.com/s/o1E9F85iy2AaUcuw |

Not random either, it doesn't like this video, tried uploading it 4 different times lol.

[loud belfry]

@sleek current @uneven finch @fallen lark Come on guys, we need the fix for the Song Editor. It is ultra annoying we can't use it just because a random song starts playing from our library that can not be stopped. This should be a minor fix.

[craggy creek]

Guys, what is going on? Why has Suno 4.5 Pro suddenly stopped following my commands when I assign which verse should be sung by a female voice and which by a male voice? It keeps mixing them up, even though it never did that before. And why does Suno 5, out of the two generated songs, always make one shorter than 1 minute, even though I clearly specified that it should be the longest possible duration?? It is so annoying, please fix this as soon as possible.

[viscid pawn]

@sand depot Hello,

I’m experiencing an issue with my Suno account. The system shows the following message:

“We were unable to process your recent subscription renewal. In order to keep creating, please update your billing information and retry payment.”

However, even after checking my billing details, the error persists.I would like to clarify that I purchase my subscription manually for one month only, without auto-renewal.

Please delete the current payment method from my account so I can re-enter my payment details and activate the one-month plan.
My current plan is Premier ($30/month).

Thank you very much for your help!
Best regards,
Vladimir
[Suno account] https://suno.com/@moytems

[jade patio]

I just tried to create covers for one of my demos and I put in the lyrics with prompts, along with a Style prompt and instead of singing the lyrics the singer sang the Style Prompt!!! WTH??? It's happened twice now.

[mellow robin]

Really bad bug right now when I edit a song it plays a random song from my list so bad can you fix

[late totem]

For the past week, the music quality from all paid models has dropped drastically.
I didn't specifically notice. What kind of quality issue is it?

The generated songs are currently not usable, and this is directly affecting the value of my paid subscription.

Are you expecting professional output from Suno? Do you rework it it a DAW?

What’s even more confusing is that the free 4.5-all model on a free account produces noticeably better-quality audio.

You can use 4.5-all on pro as well, is the output worse on the paid account? Can you share the examples?

But when I generate the exact same cover song and same prompt using the same model on my Pro account, the quality is much worse.

The prompts may be the same, but the output is random.

Is the free tier currently getting better-quality output than the paid tier?

That's what you claim. They could do that intentionally, to "hook" the new user, but it sounds unlikely. Could it be unintentional, sure, one thing you get with a subscription is "Priority queue, up to 10 songs at once" so it could mean that we're running on a separate server which happens to have a problem/overload. The other hint is "Early access to new features" which might mean "new bugs, only for you".

Do free accounts also come with commercial usage rights?

That's clear, in general "no". But do you mean "can I connect a free account to my subscription, to show that I'm a paying user that just wants to use the free version somtimes"? Sounds like it could be a possible feature, but I doubt they see the need.

I’m genuinely trying to understand what’s happening.

I'm sure they do too, so you should report the complaint more precisely. They are aware that the output is not professional quality, but if you can point out that it's not a model problem, that might be news.

[late totem]

I had that once in Studio. I closed other tabs and reloaded, then it worked. In my case the song playing was not even mine, but somehow linked to what was showing in the other tab.

[late totem]

It's the everyday life of prompting, they are hints and usually misunderstood. You probably need to change the prompt and it will eventually snap out of it.

Did you mean that it ignores the lyrics box and sings the stuff from the Style box? Behind the scenes, all of the prompts are fed to the same model, so the border behind the boxes aren't fully fixed. But it might be a current bug, let's see what others say.

If you meant that the [instructions] mixed in with the lyrics is sometimes sung, that's not unusual. Do you have very little or very much prompts? Is the input audio very long?

In general, I'd say that you need to approach Suno as an unreliable band - don't expect them to do what you want, but pick the output you happen to like. If you're a professional expecting to get what you ask for from a tool, Suno is likely too free-spirited for you. As with any tool, you'll also learn how to use it with more practice.

[void sage]

I can't purchase credits, select amount press "continue" and it never goes through. ☹️

[hoary crater]

That isn't what this is. It happens without having any other tabs open.

Apparently its an old bug thats come back

[jade patio]

Yes, it ignored the Lyrics in the box and sang the Style prompt! Instructions within the lyrics are not being sung.

Yes, Suno is certainly an unreliable band with good ideas. Are they planning to make it more interactive like Tunee where you can continue to modify an existing track step by step?

[late totem]

it ignored the Lyrics in the box and sang the Style prompt! Instructions within the lyrics are not being sung.

Is it still the case, or was it just for that cover/prompt? Not sure it will help, but if it was me I'd try to pinpoint when it happens, try the same prompt/style without "cover", then "cover" with empty lyrics box.

Are they planning to make it more interactive like Tunee where you can continue to modify an existing track step by step?

I haven't seen any long term (nor short term) roadmap, but Studio, personas, cover, extend, etc. is how I think they approach the "continue work" scenario.

BTW, this may not be the place to discuss competitors, but I read on Tunee FAQ they "integrate Suno's service alongside our own model". I didn't know Suno had such an API. What is the problem with Tunee, if you like their flow, but still use Suno?

[hollow sand]

This will usually be caused by the way the style prompt is written. If your style prompt looks like lyrics Suno may try to sing it. Lyrics are usually separated across multiple lines whilst styles are better as a single paragraph of text. The use of ( and ) typically indicates something that should be sung as a backing vocal so avoid those in the style prompt as well.

[placid adder]

What kind of quality issue is it?

Vocal glitches, poor structure, and failure to follow instructions

Are you expecting professional output from Suno? Do you rework it it a DAW?

Yes, i am expecting good quality songs, and use DAW to fix minor issues.

Can you share the examples?

Here are a few examples, but some songs were even worse than these. As soon as I listened to them, I reported them using the Report → Bug feature and deleted them. By the way these songs are in South Indian language so you may not understand them. You can clearly notice that the 4.5-all model on a free account is a lot better than the paid version models in terms of song quality.

[hollow sand]

Extending with persona was introduced in v4.5. The earlier models do not support this functionality.

[hollow sand]

If you haven't already, try with the sliders at their default positions and without any excluded styles.
When doing this, if v4.5-all sounds worse compared to your free account when using the same prompts, settings etc., please post an example of the v4.5-all output from your subscribed account and your free one for comparison.

[glossy acorn]

Many if not most of the songs I create in Suno end up being useless because one or several of the following problems occurs: (1) they get cut short (usually under 50 seconds), and (2) they produce digital gibberish after a minute or so (or glitchily repeat the same 3-second audio phrase like an echo). Now I'm also experiencing problems typing text into Lyrics and Styles (I type but nothing appears). I've only had Suno about a week or so. Is this kind of unusability normal?

[placid adder]

I’ve been using Suno AI for about 9 months, and issues like this are very common on the platform. No one knows when it will work, at what time it works for different regions, or when it suddenly won’t work at all. Whenever they announce a new feature or release, you can expect a lot of glitches across all features/models.

It often feels like Suno is trying to keep users hooked with the hype around "AI" but they don’t seem to care when we send emails or report problems. Unfortunately, there are no strong competitors to Suno AI at the moment, which is probably why this kind of behaviour continues.

I hope that if Suno keeps operating this way, another company will eventually come in and surpass them instead of milking users’ money under the hype of AI.

[glossy acorn]

Thanks for the response. At least now I know the problems are widespread and not just related to my account or PC configuration.

[placid adder]

No worries — it has nothing to do with the user’s machine configuration or browser. It’s 100% an issue with the Suno AI platform and their models. They have poor infrastructure, poor feature-release management, poor prioritisation between bugs and new features, poor customer support, poor handling of high user load, poor front-end design and implementation, and poor testing. Even the payment system is unreliable.

The only advantage they currently have is the large amount of trained data in their models, which other AI companies don’t yet have. And I strongly believe this will change very soon, so music lovers and users won’t have to struggle like this.

[placid adder]

I tried that combination as well, and it generated a song with vocal glitches and audio glitches. I can’t find that song now — I might have deleted it.
Here is the song generated with the 4.5-all model using my paid account:

[wary flare]

@sand depot Stop this nonsense! This is not funny anymore. Already twice I needed to do this today on my own Premier Paid account. Is this a joke? Why is this garbage popping up before it creates the songs?

Why do I need to confirm if I am real person if this is my account.

[gilded sedge]

20 credits gone, without Suno generating anything, again 🤣

[wooden mirage]

20 credits? Seriously? I'm getting 1,000 or even 1,500 credits for a single song, and I'm furious. They've intentionally reduced the quality. People are buying more. The best case scenario is when I do it quickly, and I get 400 or 500 credits.

it's like unscrupulous video game developers - you need to boycott them once, and they'll start working when the majority of their users simply stop buying it

[gilded sedge]

Ok so now the website isn't doing anything when clicking 'create'.

I think this might be the result of the website struggling with bandwidth at certain hours of the day?

[hollow sand]

Does it still do this if you refresh the page?

[gilded sedge]

Nothing is happening no

[hollow sand]

Admittedly I don't understand the language so I can't check for e.g. bad pronounciation of words in this, but can you highlight what issues you can hear in this particular clip and at what timestamps?

[gilded sedge]

It might be a bug when adding inspo + persona

[hollow sand]

Ah. Yeah that combination isn't supported (has to be one or the other.) How did you manage to add both? Usually if you try to choose one, it will get rid of the other.

[gilded sedge]

I first add inspo, select from a personal PL, then i add a persona, because the option to use a persona is there after picking inspo

If i do it the other way around and pick persona, then inspo is not available, though.

Yeah when i removed the inspo and kept the persona, it started generating again

[hollow sand]

Hmm odd. For me if I choose +Persona then it will remove the inspo songs

[gilded sedge]

Yes that's what i said

But if i pick inspo first, persona is available but it doesn't remove the inspo songs

I can try a different browser later to see if it's just chrome, but it shouldn't matter either way. I think this particular way of doing it just causes the website to get stuck or something.

[hollow sand]

I'll see if I can make it happen and look into preventing that. Possibly I'm doing something slightly differently.

[gilded sedge]

This is how it looks like on my end after i've picked +Inspo 🙂

[turbid stratus]

I was going to report the same bug

[gilded sedge]

Also tried to add an older persona just now and this is what it shows for me. So if it's not supposed to do that either, then something's wrong for sure 🤣

[hollow sand]

That looks as I'd expect (pick either inspo or persona and it should swap out what's displayed underneath.) Could be something weird where it has actually selected both but is only showing one and then failing at generation time. 🤔 I'll try to reproduce this.

[tardy stump]

Seems a bug in being able to upgrade account from the pro to the premier account with stripe on both mobile and desktop. Trying to use the monthly subscription toggle it allows me to go through to upgrade while taking off remains credits and then when clicking the confirm button it says failed. I presume an issue with the stripe as have tried 2 different cards at different times on both mobile and desktop but getting same failed message. Maybe there is a stuck pending order in stripe or an issue between the site and stripe? Can you have a look so we can upgrade please. Multiple users having the same issue

[undone root]

Upgrade = known issue

I have another issue with editor: https://www.youtube.com/watch?v=oQt-nxRD46g

I click “edit” and another song starts playing in the background.

WEIRD

[oblique sun]

I cannot buy extra credits as you can see I have tried over differing days, it is not my banks end. It appears to be abandoned by your site or whom / wherever accepts the transaction.

The issue with this is i would imagine that means i can no longer pay for my sub either.

I sent in tickets and while i did have some help regarding this issue it was a work around temp fix that didn't actually resolve the problem.

[loud jetty]

🫡 Hy SUNO Team, Having issues with my renewal of my subscribtion too! since two days it says it could not proccess the billing. as seen on screenshot. i checked my bank account, there is more than enough money, but everytime i try to renew the billing , It says, we where unable to autentificate your transfer! I am at a loss for words. till now it allways worked out well, with the same Card NR, now it says it need an autentification? for the same Card? WTH? is there a way, to stop, the curring sub, so i can renew it manualy again? maybe like this i will be able to redoo my Sub. (I realy wanna continue doing Music, please) Thank you SUNO Team.

[gaunt merlin]

What is this and how do I avoid it??

[junior mirage]

Not able to type text into the text fields in suno anymore. The problem exists for weeks, no matter what browser. Sometimes copy and paste works before dragging the field bigger. Can you please check and fix? Thanks.

[fresh narwhal]

i also can't upgrade but i have an open outstanding payment from a year ago that was confirmed "closed" by suno support a year ago. I was able to buy a pro sub just fine - but upgrading to premier is not working at all.

[pale robin]

SUNO tm, please fix the payment.....

[hoary crater]

Several people reported this issue yesterday. Pretty sure they are aware. Mr Tree said he'd let them know. Apparently it's an old bug that's come back. I hope it gets resolved soon, I'd love to be able to use the editor again.

[chrome granite]

I can’t upgrade my plan to the upper plan, and I also can’t add credit to my current plan. I can’t continue my work. Even though I tried many different cards, it doesn’t accept the payment and gives an error.

[karmic wraith]

so weird I've litterally never experienced any issues until today. trying to upgrade my plan. the platform has been relatively rock solid and I'm able to generate hundreds of songs a month as advertised. and am almost never disapointed with the results. save for the off time the song cuts off half way or just generally does some weird AI jankyness but thats just the Nature of the product.

[hybrid basin]

So the bug from yesterday is still here. The AI is either getting stuck and won't generate even the simplest prompts in studio or else it cuts the clip way short and ruins any ability to use it...

[humble rock]

reboot

[hybrid basin]

@humble rock Done that a few times.. restarted my whole PC and ran updates last night to be sure it wasn't on my end

[humble rock]

Whenever I open a song in the Editor (Chrome), it opens but next song on the list start playing in the background without any control.

[humble rock]

i am generating right now. Is working here in Chrome on PC. If you on PC try another browser or hard-refresh the one you use.

[hybrid basin]

Yeah I heard a lot of people asking about that one last night too. Glad my problem is just an AI that won't listen, I can still do a little editing and record some stuff myself but the songs won't be complete till I can have Suno generate certain parts that I can't do myself, like bagpipes and percussion. 😭

[humble rock]

oh, that...yeah...I think is related to the AI complexity, not meant like a tape recorder but a stubborn machine with its own mind and character. I wish I can punch it sometimes.

[hybrid basin]

@humble rock Lol I wish it would tell me what it's issue is so I can adapt. It just either throws the "I got stuck" error or else it does whatever it wants including generating a whole new song even though I'm in the drums category and only asked it for undertones.. it's way over my head though so I can't complain too much. Really am grateful to have this tech to bring my music to life.

[humble rock]

oh, definitely they are still adding/editing stuff as new bugs popups all the time. For me when I open a song in the editor, another one start playing in the background.😡

[humble rock]

I don't think they can tell you what you do wrong since it may be the machine not you. This happens to me so many time that I just gave up on trying it anymore. BTW, were you successfull in getting a whole new track in Studio?

[hybrid basin]

@humble rock Yeah, that one should get fixed pretty quick I'd think, it's pretty debilitating if you're trying to compose and another song won't quit playing.

[humble rock]

Will stop at one point going back and forth a few times, bt it is a new bug and wonder if anybody else experienced it.

[wary flare]

Hi there , Is it normal for the V5 logo to disappear from the presentation after editing a music ? Because if i remember it was not the case weeks ago ...

[humble rock]

Logo? From where?

[hybrid basin]

I know my brother has the same issue from time to time but he said it usually fixes itself. Idk, I'll figure it out or else I'll find a work around.
And yeah, it happens to me and I have to refresh the browser a few time to get the logo back.

[wary flare]

@hybrid basin thanks for the reply i also hope the track is still V5 after this ...

[hybrid basin]

@wary flare Should be, I'd listen for changes in audio and cadence from what you first heard. You can also use the song to make a persona and use that as a template to regenerate till you find a version you can work with.

[jade patio]

Well, today's bug is that I cannot upload any of my audio tracks, either to create covers, or to work in Studio. None of the Upload buttons work.

One more thing, just to reiterate and emphasize the point. If I'm working in Studio and I add a track with one instrument defined, eg: drums or bass or sax or whatever - Suno should just create a track with that one specified instrument and nothing else - no other instruments. How hard is that? What is the logic to adding instruments not asked for? It is absurd and time wasting. Just give us the one instrument specified. Can Suno do that please?
Also, I specifiy an area to fill and it doesn't do that either - it fills less. Come on guys. Get it together. This is not ready for pro musicians. But you should be able to do it. Do you have pro musicians working with you to deal with these issues?

[void sage]

Hello? Suno? Please fix this error I need to buy more credits please!
It never gets pasts this "purchasing" stage and will not continue the transaction.
I am in the middle of music making and would like to continue please

[humble rock]

" How hard is that?" Extremely hard Macaroni. You are not dealing with a loop machine (as you may be used to) but with an alien intelligence...😂 Who knows, maybe it does think purposely to screw us up, to make fun of us. The main problem of this intelligence is, that it does not understand what we want, so working with the prompt is the best you can do.
"Professionals" I don't think too many as the sounds are not professional level. I think the machine is being trained on youtube (compressed audio, mp3) and that is what you get. Listen to the tracks on high midds and you'll see what's happening there. I am inclined to believe that although V5 is better trained, but sound worse than the previous V4.5. BTW, is Saturday, so the support team may be off.

[humble rock]

Try another card. Also be aware that support may be off on weekends.

[humble rock]

Are you satisfied with the sounds of V5? Did you try listening the midds? To me they are distorted and scratchy, and I worked my whole life as engineer in manufacturing studio products, and sound engineering.

[void sage]

🤔
The issue is a bug with purchasing credits through Suno not functioning. Nothing to do with my card

[hybrid basin]

Yeah, come to think of it. I do a lot of noise removal in studio. Had someone say that studio makes it worse but it's been a better option for me.

[humble rock]

ah...that may be it, 👍

[humble rock]

they are a merchant using an outside processing company, so...are you international?

[hybrid basin]

Hope you can figure it out. At very least you can split into stems and regenerate the ones with excessive noise

Damn... Really hope that isn't a trend across the whole platform. That'd be dope to get the AI to generate separate tracks for each part when stem separates. Guess I'll have to be careful with it going forward so I don't try too hard to make it work

[agile plover]

ok guys, i'm a serial startupper CTO, wanna some help ? Major bug on the revenue pipe looks bad for a company as brilliant as yours.

[rocky ledge]

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Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

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Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

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[loud jetty]

i am waiting sice 3 days now, on support for the sub renew, cause even the auto renew don't work anymore, it allways worked before, and now, even wanting to do it manually, The Stripe System SUNO is using totally blocks everything, saying the transfer could not be autentificated. and it realy sucks, when this happens on weekends.....

[pale robin]

the same

[void sage]

Again this is not a card/banking issue, other people here are making the same or similar complaint. https://discord.com/channels/1069381916492562582/1372994553233276970
When you go to buy more credits the purchasing button just keeps circling (loading) and the process never goes through. The purchase is not completed. Looks like a bug with the system.
I've never had that happen before, and regularly top up outside of my sub renewal when I get into a creative storm ☺️

[kindred junco]

As of this Post : 3 More Words that V5 Can NOt ! Pronounce Brow (Like Eyebrow) and Manger ( Like away in a Manger) and Bowed (like he bowed before the King). ARrrrgHHH !

[rancid fossil]

Yep. Its unusual. Not an individual thing it appears. Thanks for reporting over here. Let's hope this get looked at quickly

[blazing sparrow]

Hello, I'm reporting a new bug. When I open any song in the editor, as soon as the waveform is loaded, another of my tracks starts playing somewhere in the background. Playing and stopping the track I loaded in the editor has no effect on that invisible background audio player.
EDIT: I was able to get the background player to stop playing, using the play/stop keyboard on one of my old keyboards. At least I can edit now without having to listen to a nenver-ending stream of my other tracks in the background 🙂

[empty gyro]

Not sure if this goes here but I noticed that Suno will not let me make a cover of Twinkle Twinkle Little Star because the lyrics are "copyrighted" when that song is so old, it invented public domain like girl be so fr

[loud jetty]

🫡 Hy dear SUNO Team.
New problem here, i had a problem with the auto sub, saying card could not be autentificated, now those are gone, and my sub has been canceled, but now, new problem, i can't even do a new subscribtion, cause the SUNO site doesn't load the pay site anymore. allways stuck in a loading loop (a soon as i wanna pay), and then crashing the intenet browser down. ( Tried it with Firefox, Chrom, and Opera GX, on all webs, same issue.) allways the same saying, Card can't be autentificated! and by retrying to redo it, then the browser shuts down, cause it can't load the page anymore!

So Dammn! Can you at least look, what is wrong with your STRiPE SYSTEM! Nothing works with this paysite anymore!
it is now 4 Days, that i can't use SUNO anymore, cause of this! and i am Pissed! And this with a Card, that worked well till now!

[loud jetty]

ok, now after reporting it here, the Subscribe Site, don't even load anymore. The browser will not load after hitting the Subscribe button anymore! And the button is stuck loading in an endless loop.

[hoary crater]

omg ty for the info - gonna try this

[jaunty tiger]

Is it me or the extend feature isn't working ? I can not keep my song not changed but add the missing part after his end.... Did i miss something or is it just broken with V5? Thks

Also , why????? For godsake have you stop the option to creat personna from our own uploaded recording??? I regreated to have paid my subscription , just because of this!

[peak bobcat]

Not new. It started yesterday. Read a couple pages up — everyone has it.

[keen quiver]

Can we please get the repeat 1 option back on playback?? It's driving me nuts not having that option anymore....

[peak bobcat]

Not borked for sure.
How exactly it doesn't work:

• What do you do, exactly?
• What happens?
• What do you expect?
• Desktop or mobile browser, or the app?
• Finally, it's a user to user support site. Why are you making me lose my time asking you all these questions? It's not so hard to explain your problem from the get-go. You'll have to describe it, want it or not. It's only about whether calm Psykee or angry Psykee will try to help you. Luckily for ya, angry Psykee does not exists. 😁
  But pay attention at my teeth and talons. Just in case... 😜

[peak bobcat]

Stop after one song, you mean?

[keen quiver]

There used to be a button you could hit to play the same song on repeat but it's not there anymore... it just goes on to the next song and unless it's been moved I don't see any option to play a song on repeat.

The shuffle and repeat option is also gone for playlists

[peak bobcat]

One at a time. This button is gone for you? Mobile web site, I guess?

[keen quiver]

Yeah I don't have that anymore, neither does my boyfriend

Yes mobile web site

[peak bobcat]

Keep threads pls. So you see a different player, right? Like this one?

[keen quiver]

Yes that's what I'm seeing

[peak bobcat]

Do reply on my messages, not post a new one, so they stay linked. It's helpful for everyone.
It's a bug. I reported it 2 days ago, but it was Friday mid-day in the USA. They'll get to it, but wait 1-2 weeks. Same thing on desktop, if you make the window narrow enough.
Can you try requesting the desktop site on the phone meanwhile? It may help.

[keen quiver]

Ok understand, thanks for your help.

[peak bobcat]

If you have the option to request desktop site, will you let me know if it helps or not, and phone OS and model, won't you? Many people ask the same question, only about disappeared song length and position times. I didn't notice the repeat button, really.

[keen quiver]

Samsung galaxy A35, One UI 6.1/ android 14. Using the desktop site did fix it but everything's tiny... it will work as a temp until it's fixed thanks.

[sinful silo]

Half the songs on the showcase page don't work when you press play. It seems as if any song that has had an edit or extension doesn't play. https://discord.com/channels/1069381916492562582/1083129341870878780

[flint magnet]

Why the hell are you deleening my "Bug report"? I have submitted this problem as a bug, but did you even acknowledge it? No. How's this constructive or even least helpfull? WTF, Suno?

[shell kelp]

made an awesome electro, dance song. It only goes for 1:16. and i have burnt 20 extends to get 5 to 40 sec songs...... please tell me how this is extended!? starting to question pro at this point!. should add a preferable song time option....

[undone root]

The revenue bug 🐛

The editor bug 🐛

I have background as web developer. I would love to work with you and sorting out issues like this 🐇

[latent pendant]

This isn't true. I make songs in v. 3.5 with personas, and I used to be able to extend those songs with the persona still activated. This was when v. 3.5 was the free model, although the UI would bug and say I was in a newer model. Regardless of what the UI said, my extension would still be in v. 3.5 with the persona activated. Now, when I try to activate the persona on my v. 3.5 extension, it doesn't let me, and it says:

"Model changed
Model was automatically changed to support your selected conditions."

There is an audible difference in my v. 3.5 songs extended with the persona activated versus a vanilla v. 3.5 extension.

[shell kelp]

getting sick of burning paid for points on 1 min songs....

[fair gale]

Hey, hi. I was jus trying to upgrade my pro plan to premier but it kept failed. I tested 4 different card. Seems it happens to others too

[vast acorn]

Hi, I currently have the "Pro Plan" and want to upgrade to "Premiere Plan". While trying to upgrade I am getting the following error - "Your upgrade failed. Your saved payment method was not charged." Please help

why

huh?

bro i just want suno studio

thats none of your concern, I just want it resolved

???

[hoary crater]

-_-

@lusty pollen this guy is being a pest here + acting inappropriate in gen chat regarding underage girls

[lusty pollen]

thanks a lot for the ping. ✌️ 🧹

[zenith cypress]

Suno is seriously broken 🙁 one thing is it failing to upgrade from Pro to Premier for at least a few weeks. Another thing is no replies from both billing@ and support@ for well over two weeks now (sending from gmail = not delivery issues, and no, nothing in junk/spam 🙂 ) - and now, trying to report the bug using the feedback function, telling me i need to log in before i can send it. I am already logged in and making music... geez. is Suno drowning in its own success...? :/ Information would be HIGHLY appreciated guys. Give us something to work with instead of silence 🙂

[fair gale]

Trying to use Song Editor but there is music playing background and I can't stop that in editor. Is there and tip?

I deleted all in F12, then Ctrl+Z, only that stops that

[vast acorn]

Same brother

[ornate barn]

Hi, I was reporting this few days ago and still - payments are not working. No matter how many times I try, how many browsers I use... It is just not working.

[void sage]

Yes I reported this here yesterday, this is so frustrating and I wish someone from Suno would respond and at least let us know that they are looking into the issue.

[ornate barn]

From what I have learned so far, there are messages that appear during payments, but Suno does not support them, so they are not displayed to users.

So it is pending all the time

[ornate barn]

I was able to top up credits via mobile app.
Adding credits via desktop browser is broken

[ornate barn]

Random songs playing in background of New Editor stopped when i went from New Editor to Legacy Editor and then again to New Editor

[twin roost]

Exclusion still doesn't work
Why is it there, if it doesn't work?
Please fix - I've been reporting this for months and if anything it's become less effective in that time
Prompting for "only (specific instrument)" still doesn't usually work either, the ai still compulsively inserts drums and bass into "acoustic folk ballad performed by harp alone"
You guys seriously need to fix your bot so that it stops ignoring simple and clear instructions

[humble rock]

You mean, making the intelligence stupid?😂

[hybrid basin]

New question... Is has a cap been put on how long the AI will make a song? This song shouldn't be as long as the AI keeps pacing it at but it just cuts the song short at 5min 6 sec. Every time exactly that amount like it's not allowed to generate more or something...

[humble rock]

Go back and forth form editor to library.

[humble rock]

You are a lucky one.

[hybrid basin]

@humble rock Not supposed to do that or they're not even supposed to be that long?

[humble rock]

for me it never gets over 4min

[hybrid basin]

Damn... Yeah I figured out a work around by taking my template and re recording it with a faster bpm and then making a persona out of that, song now is about as long as I expected but I did check and it wont do anything beyond like 5 min 10 sec or so before it will completely give up even if the rest of the song still flows. Guess the days of 8 min Woodstock music is over lol

This cracks me up. Literally after sending that I regenerated with a new prompt and it popped out two at 5min 30sec! It's like it listens to me and felt like proving me wrong. Guess I don't know what it's doing lol

[twin roost]

It's not intelligent anyway, it's basically a specialised autocorrect, just more complex
Problem being that it persistently ignores user instructions and does the exact thing that it was told not to, which is a pretty massive design flaw for something that's supposed to be a usable tool

[final garden]

It is like I am throwing 100 credits out for nothing.... Male choir rarely have Mini Mouse hummming through the introduction. blues or R&B songs more cooing and humming and the terrible female voices ..... Suno maybe better than others ....but it has a long way to go todays projects were an entire waste,,,,

[void sage]

I just tried but it's not working on mobile app for me. Same result as desktop it spins loading forever not completing the purchase. I am on Android

[humble rock]

Guys, SUNO just lost a cse in EU with GEMA. I hope it will not be forced to damage the voices it generates to sound like nobody else before.

[humble rock]

IMO it was meant for general population that has no knowledge of creating music, more like a toy machine. It evolved, but still has a long way until you'll get professional results. With all the law suits at the door(they just lost one in EU), I'm afraid it will become illegal soon, something like Napster.

[humble rock]

...and btw, if you check SUNO engineers demos on youtube, they have the same problems with the AI being stubborn and doing whatever it wants. It's like humans being stubborn after God created them.😂

[spiral juniper]

are extensions unusable for u guys too?

[spiral juniper]

take the free will out of my AI slops

extensions always bugs exaclty at 40 seconds

it start to sings horror beyond human darkest nightmares

all extensions starts to bug at exact 40 seconds

https://suno.com/s/vt1BSu37JR8zbdAl

no matter when i apply the start slider

no matter the editor slides

no matter the version of suno

always happens the same thing

someone can explain me why this is happening?

@rocky ledge

i give up for tonight

tomorrow i will try again

but i lost more than 800 credits today with this bug

its really annoying

i felt robbed

[full cosmos]

Good morning Devs!! Please if you could setup a meeting to no longer do releases with this level of negative console activity. Might be best short-term to assign 1 Dev to this responsibility (crop editor page for context).

The page wont even load.

[steady lily]

Hi, I'm having an issue upgrading.
I always get this message:

“Your upgrade failed. Your saved payment method was not charged.”

Tried 3 different cards (2 Visa VCB + 1 MasterCard Sacombank), none were charged.
Seems like a web bug.

Staff, please DM me so I can provide my account email privately.

Thanks!

[final tangle]

Same issue for me

Suno we can't upgrade to premier plan it keeps spinning and displays failed ??

[vast acorn]

When the fk is it gonna be fixed?

The upgrade bug?

It's been days and y'all are so lame to even respond to it.

[sullen venture]

Hello, I tried to upgrade my subscription from Pro to Premier, but I get the message “Your upgrade failed. Your saved payment method was not charged.”

[fresh narwhal]

"You want to spend your money on us?"
"Nah... we good." 😄

Still waiting for the issue to get resolved.

[sand depot]

@steady lily @final tangle @sullen venture

Hey there! Thanks for reaching out about this!

Have you started a support ticket for this by chance? If not, the #support-guide will walk you through the steps on how to. Once you have that in place (if it isn't already), please send me a DM with the email address associated with your ticket and I'd be happy to take a look into this to help get this worked out!

Looking forward to getting this figured out!

[zenith cypress]

I have sent you four emails over the past two-three weeks. Reached out on three different social networks. I haven’t heard anything from you 🙄🙄

[sand depot]

Hey there! thanks for drawing awareness to this!

When you get a chance would you DM the email associated with your support ticket?

[jaunty tiger]

I wasn't able to use it as well for days...

[wooden mirage]

a verse of 8 lines - only 4 are sung. one version in 5 - give me my money back, you stinking scoundrels! more than 1,500 credits spent on 1 song - he's singing some moans that can't be made out, distorting his voice, and not singing half of the lyrics! what am I paying for?

I would have bought the premiere version and corrected the better options. but where the options are good, the voices of different vocalists are mixed up. the male lines are sung by a female voice in the first verse and vice versa in the second verse

[sullen wasp]

[ FEEDBACK, MODEL 5, ADD VOCAL] Why does model 5 always distort and skip? I've tried several times and can't get a single usable track!!! I'm using an instrumental version and just want to add vocals to it. Every time it's a massive fail! What's going on? -- I've already spent so many credits only to get junk!!!

[vast acorn]

Are you guys gonna fix the goddamn payment issue?

[sand depot]

Hey dawn.! Thanks for reaching out about this!

Absolutely! This is definitely something we want to get worked out as soon as possible. Really grateful for everyone that's flagged this err. Also, thank you and everyone else's patience with it as we get it resolved.

best thing to do is go ahead and get a support ticket in place (check out #support-guide if you haven't already), and then once that's sent in please send me a DM with a brief message about what's going on and the email address associated with your support ticket.

looking forward to getting this worked out!

[rustic cradle]

3 days no payments are going through what's the point of everyone flooding you with tickets when you can just fix the stripe integration it's so simple

what kind of company says we don't want money for 3 days it's wild

[lean pollen]

Is anyone else having this problem with Suno? When I click on the edit button to enter the legacy editor, Suno starts playing the song under the song I selected with no way to stop it. The editor shows the song I clicked and the play button is off (triangle) but there is no way to turn off the song under my selected song from playing. If I press the play button, both songs start playing at once. I've tried it with multiple songs and it still does it. I also tried restarting Suno, closing and reopening my Chrome browser, and rebooting my computer and nothing fixes it.

[lean pollen]

Thank you for this!!! I've been going insane.

[ornate barn]

Found a bug that fixes a bug... Strange times

[manic mason]

On my phone (I'm using Chrome), the repeat and shuffle buttons are now gone. What's going on? Can you fix it?

[rustic cradle]

best you can do is the Listen and Learn for a few creds enough to get your small work done 🤣

[feral flare]

Trying to upgrade from Pro to Premier. No matter what browser or time of day I get Upgrade Failed. Your payment method was not charged. I've tried on VPN, off VPN, incognito, multiple browsers, emailing support ... anyone know how to give them more money?

[rustic cradle]

no idea ive been asking myself the same question the last 3 days

[keen beacon]

Is anyone else having an issue where songs start playing randomly from the library when entering the Song Editor (Beta), making it impossible to actually do any editing because there's no way to stop the song playing in the background?

[rustic cradle]

can you at least give us some assurance you can fix it today at least? okay it happens that you don't have an emergency dev ops on weekends but surely someone has come back to fix the stripe integration by now right?

[full cosmos]

Yes. Sometimes what I do is click into legacy editor and (thumb click mouse button back) return to the beta editor. a pain for now but is workarounds.

[marble cape]

I have this too since a few days

[frank ledge]

editor is auto-playing a track in the background upon launching (not studio, Editor) and the auto-play cannot be stopped in Chrome Windows 11

[fresh narwhal]

How in the hell is that billing issue for upgrading from pro to premier still not resolved?
sigh this is annoying as hell.

[strong crest]

Stop No vocal ad-libs !🫠 🫠 🫠 🫠

[late totem]

persistently ignores user instructions and does the exact thing that it was told not to
I'm jumping in without context, sorry if it doesn't help you... but avoid having negative prompts, they might be misunderstood and worsen the problem. If there is a box for "exclude" you might use that, but better make it very clear what the positive example is.

The other reason to ignore instructions is when memory is full, or it just gets inspired if you leave too little instructions. It's a delicate balance, so the other option is to allow the output to inspire you. 🙂 I tend to edit the output (cutnpaste) to get rid of the parts I didn't want, and perhaps take other bits to use for the intro. Also consider extracting stems to get rid of problems.

[dire lava]

Not a huge deal, but on desktop the bar to expand the parts of create will get in the way of the scrolling bar. Image is from phone screen shot so not exactly the same

[rustic cradle]

insane fumble on the payments issue absolutely not serious

about to enter into day 4

US office hours are over is anyone even gonna work on this or maybe tomorrow?

everyone went home for the day 🤦

[tiny copper]

Has anyone else experienced many generations experiencing skips in the audio?

been happening for a little over a day with random songs starting off normally then in the middle of a verse the Ai seems to skip and repeat the line.

[void sage]

Many of us are reporting the issue here. No payments are going through. Cannot top up credits.
I just wanted to buy 500 credits more as my auto renewal doesn't cycle for a while and I am working on a couple of things.
Others reported not being able to upgrade. So the payment for credits in any capacity is not functioning.
I have tried topping up both desktop/web and on my (Android) mobile and neither function.

Sending help tickets is just going to flood your email, when you can read about the issue here and here > https://discord.com/channels/1069381916492562582/1372994553233276970

[rancid fossil]

Helpful: close all browsers but the one. Use space bar to turn the underneath song off. Some combination of those two often help.

[willow spruce]

Anyone figured out how to find a song's workspace? In "Create" you can only search for workspace. And in "Library" which should logically be with Workspaces, there's no workspaces, but you can search for songs. Once you found the song there's no workspace indicated anythere.

[hoary crater]

THIS WORKED! omg - thank you so much for the info - its the only thing that helped actually resolve it for me. Appreciate you.

If anyone else is having this bug - with random tracks playing when you go into edit a song & you can't get the track to stop playing - using the stop button on keyboard fixes it. If you don't have audio controls on your keyboard idk what to say.

[tribal hedge]

Hi Suno,

I'm active monthly subscriber for Suno Pro version. I notice when i want to use Advanced features and also version 5-1 method, my account keep asking me to subscribe to Pro version and it's confusing because when i checked my account in Suno's Apps i'm Pro version subscriber and my suno creadit still available but in Suno's web I'm in Free Version but still I can generate 150 songs left but without andvanced features. Why this thing sudenly happen?

The latest i found out i only can generate v4.5 free all prompt, if i choose v5 beta it ask me to register to pro.

Are there technical glitch on the back-ends?

Please Advise
Siulan Syurgawi

[blazing sparrow]

You're welcome 🙂

I actually have a full list of different UI/UX bugs and nuisances, but so far I haven't really bothered reporting most of them, as I can live with those, but this particular ratio was kind of annoying at first 🫣

[late totem]

They are aware of the Workspace being an after-though so I think they will eventually clear the UI up. For now, I came up with two ideas for you:

In Create, first go into one workspace, the search bar will now search for songs in that workspace. You can then click back to "Workspaces" (top of screen) and go into the next workspace. The search bar will stay filled in, so you should eventually find the song in one of the workspaces. Note: The default workspace is "My workspace", but perhaps a song may be in NO workspace, then it will only show up in Library.

If you don't need to know the current workspace, find the song in Library, then click the menu dots (to the right) and select "move to workspace". When done, you'll know which workspace its in. 🙂

Suggestions (borderline bugs IMHO):

• Search in Create (top level) should show both Workspaces and songs (and styles and Studio Projects?).
• Indicate on Song page what Workspace the song is in.
• Perhaps: Indicate in Library what Workspace the song is in.
• Perhaps: Allow nested workspaces.
• Library should be the same as (the improved) Workspace search! No need for a different concept. Perhaps it could have the same UI as within Studio, and default to "all songs" but you can go back to see the Projects/Workspaces.
• Studio projects should also fit in the Workspaces. Why is a "Project" yet another thing (keeping track of stems) than Workspace is?
• Export full song in Studio should put the song in current workspace, not only in Library (default workspace).

[celest hemlock]

V5 is consistently chopping off the end of generated songs as of today, at least for me. @magic kernel please look into this. It sucks dumping credits in the hope of getting one track which does NOT actually get chopped off at the end. Thanks.

[lyric surge]

Just came here to report this too. It's literally just the very end. Possibly just 5-10 seconds

Actually, just tried v4.5+ and it does it there too. Not just a v5 issue

[nocturne silo]

The fact that people have not been able to buy anything via the browser is ridiculous. No communication whatsoever.

Anyhow, to people struggling, you can still buy credits (and I'm guessing also change your subscription), via the phone app. I at least have the iPhone app. Not sure if it works via android.

[rustic cradle]

entire weekend no payments okay cool no emergency dev ops it happens. entire monday nothing. 5pm just said suckers will just have to deal with it and went home np. meanwhile it's something incredible small and silly that's wrong with the stripe integration which can likely easily be reverted to working backup. now if you tell me whoever shipped this to prod like a king on friday did not back things up before they did well congratulations!

[rustic cradle]

i saw this earlier and was happy to find it but the login for the app is broken too cuz whenever you login you get redirected to the site while the app is left unlogged. it's a parody

my only option is to do Listen and Earn to get credits to finish my work on Premier the absolute state

[tiny copper]

I was able to complete extra credit purchase a few minutes ago.
Go through the payment process until you select the amount of credits to purchase, click continue.
Once here, close the window and select UPDATE PAYMENT
This opens STRIPE
there will be a listing of transactions
Select the open button and complete your payment.

credits are in my account instantly

It will not complete on Suno's website.

[rustic cradle]

it's full of open stripe orders from the last 4 days lmao this is so bad

[tiny copper]

y do you think i sent a snip instead of the entire page 🤣

I also sent this nfo to an admin

[final tangle]

Credit works but impossible to upgrade to premier plan

[tiny copper]

Due to my ferreting this fix out. I feel Suno should give me the credits I purchased and refund my cash

[tiny copper]

Cant help with that...
If it were I, I'd try downgrading and upgrading as I'm a premie already... but don't want to risk losing my access.
Especially since I've emailed support and billing numerous times and never once received a response.

[final tangle]

Yes their support is bad

[tiny copper]

non existent

I think it is all run by the ai and there is not a single human involved. The ai is doing it all and pour money is fundings it's hosting plan somewhere in a datacenter.

[rustic cradle]

ty for the heads up man this is so cooked xD

[rustic cradle]

mods were having a laugh in the general the entire time it was incredible to see

[fresh narwhal]

US office hasn't opened yet. It's most likely 6am location right now. I have zero understanding for this lack of clear communication from a dev in 2025. Feels like they don't give a flying fat fitting fart.

[tiny copper]

You said it. 2025 the time of society's existence where corporations place profits over their clients longevity knowing that those clients are helpless to do much of anything/
Truly it sickens me and has made me consider other options but I prepaid for the year and chose to ride it out.

[rustic cradle]

it sickens me to see the scale of this open orders mess it's gonna be a nightmare to clean up and honestly i don't see this getting resolved in the next few days. it truly is over 🤣

[tiny copper]

It was over before it began, we're all pebbles in the sands
Of time and credits we run short
But the song is all we've got

[tepid sleet]

??

[ornate barn]

Get stems option

[rustic cradle]

OOH they're restarting the web server keep your fingers crossed lads this could be it

bad news it's global cloudflare outage X just got hit 😂

[queen lichen]

Yes, same for me, for about 5 minutes.
And now it's okay!
Ah, i'ts over again !

[wary flare]

https://tenor.com/view/rage-angry-gif-25976706

[limber cape]

Rage

Just for fun did empty cache hard reload but no change (not that their would be with a 500)

[queen lichen]

Good! Is this widespread? Is everyone affected?

[teal umbra]

Yep keeps going down

[pine void]

Yes, it's cloudflare

OpenAI is also down, kinda works kinda no < actually is a world outage again, like the one 4 weeks ago.

[queen lichen]

Okay, hahaha, I'm going to get back to my crossword puzzle then ^^

[limber cape]

Back working now

[peak chasm]

i can't gen any song , just loading

[teal umbra]

Teasing us, working off and on. Guess I'll just give up till later.

[gusty nebula]

it's technical difficulties o clock

[burnt jackal]

smart. cloudfare is back up, but there's still a lot of intermittent connection failure so you may have a bad time for a while

[wary flare]

able to generate now

[hoary turret]

error that keeps popping up for me is "error: static/chunks/9858.e508c43778cc452e.js" sorry had to remove link part to prevent bot from giving me warnings

[dire river]

ne cloudflare goes up and down globally, it will take a bit. Just dont use it for a bit and do something else.

[willow spruce]

I found easier way. Open Developer console search for song and and look at the server response, workspace name is "project"

[wary flare]

so many dead websites now, holy

tf is going on

[trim mountain]

hello

[thorn heart]

Its seems like its a Cloudflare issue

[obtuse gull]

Hello everybody do u have like me problems to Connect to Suno on your PC because of Cloudflare and what is this third party (f..cking Cloudflare) in the middle of my PC screen …(?)

[burnt jackal]

CloudFlare hosts A LOT of services online, not just Suno. But yeah they are experiencing issues right now, so it'll be up and down for a while

apparently they power ~20% of internet requests, which is kinda huge when you think about it

[limber cape]

Aaaand guess who’s back

https://tenor.com/view/eminem-mask-robin-gif-2620599489105382922

[brittle pine]

Tra quanto tornerà on il sito ?

[paper shadow]

the same:

[deep carbon]

Helsinki, too, so it's global:

[late totem]

Wonderful! Where can we document this, so I'll find it again? Maybe we should have a browser plugin to show it on the page if Suno doesn't rework the UI soon.

[untold chasm]

oh great so everywhere with cloudflare is down

[fiery torrent]

Is this the right place to report this internet issue

[small knot]

Ok seem like everyone has the same issue. Thought it’s only me.

[untold chasm]

BBC put up an article about it so it's bad at any rate

[quasi surge]

Same problem in Finland

[snow wind]

yeah same problem in canada too

[untold chasm]

Yeah it's literally 20% of websites worldwide

[deep carbon]

It's now up in Helsinki. Hopefully stays so.

[untold chasm]

and that the rest will be up soon

[small knot]

Working on the iOS application though

[rustic cradle]

yoooooooo I GOT CREDITS you gotta manually approve a broken open payment in stripe. go to update payment. pick 1 of the stuck TXs and click to open it then confirm your payment. the credits will arrive

[untold chasm]

UK is back

[small knot]

not in Tokyo though

[trail surge]

Hey, I guess my post will be ignored but I'll try nevertheless. Since a few days, when I want to edit a song, the next song in the library list starts playing in background, making the editor unusable since I hear the other song and there is no button to stop it. I have tried several times, and it's very annoying cause I can't work on my songs. Am I the only one or is it a recent bug? Thanks

[teal umbra]

Yes that happens to me a lot. Usually just going back, refreshing the page then entering the editor again fixes it. Sometimes you have to do it twice.

[open matrix]

I've also noticed that in the iOS app. There's no way to stop songs playing - the entire action bar with the play button is gone. (slightly different bug than you're describing I just realized)

[burnt jackal]

haven't seen that bug, but as a workaround you could disable auto play

[fiery torrent]

It works now

[trail surge]

I'll try this trick and see if it works. I hope!

[trail surge]

I'll try refreshing the pages, I guess we have to be persistent

[sand depot]

Hey everyone 👋

We’re aware that some of you are seeing an “Upgrade failed. Your saved payment method was not charged.” message. We’re working on a simpler fix to streamline this, but in the meantime, here’s a workaround that has helped some members complete their payment:

If your payment/upgrade fails, try this:

Start the purchase as usual

• Go to the suno.com/account page.
• Choose how many plan you'd like to purchase/credits you want and click Continue.

Close the stuck payment screen

• If you reach the payment screen and it fails or seems stuck, simply close that window/tab.

Click “Update payment” on Suno

• Back in Suno, click Update payment.
• This will open a Stripe window.

Open the pending transaction in Stripe

• In Stripe, you’ll see a list of your recent transactions.
• Find the one that matches your credit purchase and click Open.

Finish the payment in Stripe

• Complete the payment steps there.
• After that, your credits should appear in your Suno account shortly.

If this still doesn’t work for you, please grab a screenshot of what you’re seeing and contact** [e-mail]** so we can take a closer look!

For more guidance on what to include in the support ticket to help expedite it please check out the https://discord.com/channels/1069381916492562582/1373016771103166575 channel

[open matrix]

I've been having issues generating songs in the mobile web app for a few days, and today in the desktop web app I got a popup asking me to solve a CAPTCHA after logging in. I'm wondering now if this is what was denying my service previously. If I can't use the app the way I normally use it I'm not going to keep paying for it.

[untold chasm]

I'm not getting a pending transactions when upgrading so is this just for credits?

and yes I have submitted a ticket already

[sand depot]

Thank you, this is helpful to know. We are currently working on an alternative solution for this. Will remove the post above once that's in place!

[glacial garnet]

If there are any devs around that work on the code that actually creates the music we generate, can you please fix the inability for v5 to follow similar structure throughout a single song. It seems, at least to me, that the majority of you developers either really love mumble-rap or that you don't quite know how to make one verse follow the same cadence of another. Each generation attempt over the last week and a day or two is continuously speeding up more and more and more as the song goes, creating something akin to growling mumble rap. I have reported and flagged these generations as POOR STRUCTURE, because the beat, tempo, and cadence of them does not remain concise. Please, look into this. I like the sound quality of v5, but hate that most generations now turn into garbled messes of jamming words together or skipping some entirely in favor of rushing through when the song speeds up.

[fresh narwhal]

This method does not work for upgrading my monthly Pro to Premier and fails with the same error message. In no time can i see any history of a pending payment i could finish in Stripe either - just FYI.

And yes - i have send an email to [e-mail] last week. :/

[cold harness]

Create New Persona does not work : all the previous songs appear but none are clickable. On mobile web/safari

[sand depot]

Hey there! Thanks for this feedback. Would you mind sending me the email associated with your support ticket and your suno handle or a song link? Would like to take a closer look at what is going on.

[fresh narwhal]

done.

[void sage]

Yes this worked, thank god. I was able to top up.
I went straight to the update payment tab because I had three "Open" requests for credits on the same day as I had tried to top up and failed on that day so I picked one and went from there.
But we shouldn't have to do a workaround so hopefully this bug gets fixed real soon

[tiny copper]

At least I found one for us until.
Life is better when you can get $4!7 done

[pine void]

This is literally a joke, people here 2 weeks are writing they can't give them money, and they say send us email to billing, where no one responds. I never say a company that does not care to get more money...

[fresh narwhal]

I solved my upgrade problem from PRO to PREMIER:

• Deleted all my old saved credit card entries on STRIPE
• Input my old credit data again as a new payment method
• Defined the entry as standard (i deleted the old one - no idea if that is necessary)
• Went to Suno and did a successful upgrade

[pine void]

I can also confirm that i succesfully upgraded to Premier. Also did all this mentioned above.
But, they clearly fixed something, an 2FA/3D secure window appeared, i confirmed code and succesfull.

[fresh narwhal]

@sand depot feedback.

[fresh narwhal]

I had that window appear in my initial pro subscription.

[pine void]

Hm, i did not have it previously, but i also did changed card, then back, then again same card. And did not worked until today.

[fresh narwhal]

well whatever the reason for it - i couldn't do it with my old data - i tried a second before literally.

So - if this works for everybody - great. Gives Suno time to fix it properly without us having to grab the pitchforks

[real coyote]

[Download all STEMS] {mp3) is totally broken , zip file is only 127kb and the files inside are corrupt , is this a known issue?:

update : regenerating the STEMS seemed to have fixed it

update : dowloaded mp3 stems still have the corrupt "song Length" metadata issue : each instrument has a different song length & none of them have the actual correct song length

example here are all the different instrument STEMS (mp3) from a song thats actually 5:08

[fresh narwhal]

#🪲┃bugs-web message - Can you try this and report back?

[fresh narwhal]

see above message link - thx 🙂

[limber cape]

There is no way to upload playlist images on the iOS app. And when I try in the webapp it doesn’t upload

Had to create a new playlist in the end. Kinda frustrating

[wide garden]

I have an error:

Error fetching feed_v3 clips
{"detail":"Not found."}

[sacred forge]

Same thing happens with me for certain Workspaces, even though they clearly exist.

[wet idol]

Having an issue replacing a small section of lyric (less than 1 second). Editor will let me replace the entire section using whatever lyrics including the original lyrics. However, it wont accept any input into the replace lyrics section for the short clip. "Lyrics contain copyrighted material". I even tried putting gibberish in there, but no luck getting a replacement.

[green holly]

Not sure if it’s a bug but it’s a billing issue , where I wanted to upgrade then for some reason my bank declined the transaction and suno took it as if I was already upgraded and my services got shut down for lack of payment when on the same day I purchased the basic plan now I cannot use both.

[mellow drift]

Me too... My whole workbook is gone 😱 At least it is not loading up

[burnt jackal]

💀

search works

[sand stone]

Quite new here, what's going on please

[vital steeple]

Guys, what's going on? I'm trying to pay for the plan, but got nothing when clicking on 'Subscribe'. In the developer console there is a 500 error.

[fresh narwhal]

contact [e-mail]

[ornate barn]

Try mobile app for payments - it may be a walkaround until they fix it. Worked for me.

[willow spruce]

I was thinking it's easier to make whole webapp just to browse and generate

[jaunty tiger]

Your service is not working well since yesterday. Every time When i want to change style influence, weirness, the system CRASH! Honestly, many feature you claim to work are messy or simply not doing what they claim to be. I paid for a one year subscription, and i kind of regreat it for now

[blazing steppe]

My credit card got blocked for some reason, trying to fix it to get my subscription back but until thats solved I wanted to try the free plans v4.5-all model.
But for some reason I cant generate anything, trying to spam the gen button but it doesn't do anything.
Maybe you guys have a check on the credits amount and dont permit gens if you're over 50 credits?
I dont think I've ever not had the free plan till now so there might also just be something wrong with my account.

In any case I can't gen anything at this moment

[jaunty tiger]

Nothing is working for me at the moment on Web interface, same as yesterday... is it expected? 😟

[blazing steppe]

tried it with a differetn google account, (my twitch suno review account) no issues there

[sand depot]

Hey there! Thanks for reaching out about this!

Sorry to hear you're bumping into this. Would like to better understand what's happening here. Would you mind reaching out to me via DM when you get a chance and we'll walk through some troubleshooting steps to see if we can figure this out?

Looking forward to getting this figured out

[blazing steppe]

hey sure 🙂

[sand depot]

Hey there! Thanks for reaching out about this!

Tested on my end and things seem to be functioning as they should. Would you mind trying out these https://discord.com/channels/1069381916492562582/1417459233544339537 to see if something there helps? If the problem persists please let me know

[peak pebble]

Hello everyone. I have the current issue: I had PRO active, 3 days left, I renewed the account using google store, received credits, and then, out of a blue, my account is, yes PRO, but the features are stuck at FREE, even the 3 PRO days left before the expiring time switched to free (no 50 daily credits). Mailed to support, waiting an answer. The account is on hold, cause I cannot use V5.

[burnt jackal]

you can use #archived-ticket-help for ticket followups

[wide garden]

Yeah, i had to create a new workspace

But everything inside the playlists is still there

[burnt jackal]

yeah trying to load the main Workspace yields this message for me. Other workspaces open fine however. I thought perhaps v3 songs were causing the problem, but I can move a v3 track into a new workspace and it opens fine. Really weird.

[unique pendant]

is there a poblem downloading stems atm?

[burnt jackal]

Library is also gone. If I refresh a couple of times it lists my pinned songs in the library but nothing else

I can still search for tracks in there though

[unique pendant]

mp3 succeeds, but wav+midi fails for several songs

[shell kelp]

i can't do anything!? is this normal?

is the website upgrading or an update of some sort?

[hollow sand]

From your browser's developer tools "Network" tab, look for "v3" in the list of requests. There should be one there which has a response of {"detail":"Not found."} as shown in your screenshot. Can you DM me the request payload (preferably as text, if not a screenshot should be fine) please?
Also does this happen in another browser or in incognito/private mode? (Just in case this relates to something that is cached.)

[glass wedge]

I've got the same problem. Might be another Cloudflare outage? https://ts2.tech/en/cloudflare-net-today-global-outage-fallout-ai-acquisition-and-stock-reaction-19-november-2025/

[shell kelp]

Oh i hope that's the case!

Hopefully it sorts it's self out!! sooner rather than later!

[delicate wind]

I get this message when I log in, can someone help me?

[boreal fox]

This is web on an iPhone

When I make a comment or scroll down the comments it freezes the page.

I realize that's not the intended purpose

[sand depot]

Hey there! Thanks for reaching out about this!

When you get a chance would you mind DM'ing me with the suno handle for your account or a link to a song if you have one?

Looking forward to taking a look and seeing what is going on!

---

Quick question for you all:

Have you run into any errors that felt confusing, unhelpful, or just oddly worded?

If so, I’d love to hear:
• What happened
• What the message said
• How you wish it had been phrased or handled instead

Basically, any thoughts you have on how these messages could be clearer, more helpful, or less frustrating would be super valuable.

[glass wedge]

Its fixed and working for me now.

[shell kelp]

Yep working now!

[unique pendant]

I came from Udio to here and now I am a bit creeped out by this error:

[unique pendant]

It downloads from Studio though, not directly from Suno

[neon warren]

i dont receive the credits after invite people whyyyy?

[gusty sun]

Hello I’m being charged credits for extracting stems but I’m not getting the stems. I’ve tried multiple songs since upgraded and nothing has worked

[sand depot]

Hey there! Thanks for reaching out about this!

When you get a chance, would you mind reaching out to the friends you shared the link with and doublechecking that they hit Create 10 total times (used 50 credits two days in a row)?

[sand depot]

Hey there! Thanks for flagging this!

Would you mind checking your Library and selecting the filter that says Hide Stems to off?

Looking forward to figuring this out

[gusty sun]

Hello I have the filter off it’s till not loading stems

[mellow drift]

Hello, I get an error when opening main workspace:

Error fetching feed_v3 clips
{"detail":"Not found."}

[cinder bone]

I tried to get stems from an uploaded recording

now i cant do anything.

[vast acorn]

Is the payment bs fixed?

[boreal fox]

Why does it not go to the directory in which you are generating your music? It is now going to the directory of directories and you have to click on the directory you generated your music and every single time what the heck?

[magic gyro]

Persona's not saving? I'm new to Suno and looking to create a persona, but it pops up an error. Any ideas on how to troubleshoot this. Thanks.

[hollow sand]

Can you DM me with a screen recording of what's happening with this please, so I can look into how to reproduce it?

[rose crow]

This bug has suddenly stopped happening

[boreal fox]

I don't know if you have DM's muted but I did send the video to you

[opal socket]

Good afternoon! I purchased a one-month Suno subscription today, but my credits have disappeared.
Could someone help me?

[burnt jackal]

what do you mean by "disappeared"? Are they 0, or is the number completely missing? Can you still generate?

[opal socket]

I earned 2500 credits, used about 100. But when I logged out and then logged back into my account, I lost the subscription and only had 50 credits left.

It's as if I hadn't paid the monthly subscription.

[burnt jackal]

might be a silly question, but did you accidentally log into a different account?

[opal socket]

No, the account is the same; in fact, the gravity check I did earlier today is still there.

[craggy creek]

Why is Suno suddenly today constantly mixing vocals, and I clearly gave him the command what is singing male and what female vocals?? Please fix that bug, because it can't make a normal song, we're wasting credits for nothing! So far that has not happened!

[burnt jackal]

ah ok, just gotta check because it happens xD You might need to contact billing

/billing

[white ice]

SUNO BILLING HELP

For billing/payment issues, email: [e-mail]

Include:

• Your Suno @handle
• Description of the issue
• Transaction ID(s) or payment receipt(s)

Before mailing:

• Check if your card was charged
• Verify funds were available
• If Stripe rejected your card, try using the iOS or Android app to pay via Apple/Google Pay.

Do not send non-financial issues to this address — it may delay your response.

[opal socket]

I already sent an email to [e-mail]

[burnt jackal]

Are you trying to make a duet? It's not an official feature in suno so you'll get variable results every time. You can ask in #📚┃suno-school for help constructing a duet song. Show some examples of what style prompt and lyric syntax you're using so they can correct it if needed

[opal socket]

Can I send you the proof of payment and another email here on Discord so you can try to resolve this for me?

[burnt jackal]

no, don't send payment info to anyone on discord. I'm just a regular dude so I can't resolve anything for you. If you need a follow up to a ticket you can give them a poke in #archived-ticket-help and hopefully a team member can take a look at it for you. but once again, don't share any sensitive information in there

[craggy creek]

No, I'm trying to make only male song, and I strictly give him command in lyrics and styles, [Male Vocal Only!] but he don't care, persistently wrong...

[burnt jackal]

if you need only male, I wouldn't put tags related to it in the lyrics. Did you try selecting male here:

[craggy creek]

I know for that, but before I didn't have problems, because he respect commands in lyrics and styles, just from today he stoped to listen.

[burnt jackal]

I'm hesitant to call this a bug as I've rarely seen it happen. I'm more inclined to believe it's related to a conflict in the lyric tags and style prompt you've got going on. It's probably best to mention in #📚┃suno-school as they might be able to help you figure out how to more consistently get male only vocals when you want them

[woven tiger]

I know its been mentioned already a few times, but since nearly 1 and a half day I cant access my workspace anymore, it wont load, it just says "Error fetching feed_v3 clips". Is there anything I can do to access my workspace again?..

[silver forge]

same problem here... what's going on?

[burnt jackal]

Did it start happening yesterday for you guys too?

I'm beginning to wonder if it's a bugged out cloudflare json cache issue on a particular node when they went down yesterday

like perhaps it cached the 404 version of the v3 feed endpoint and that's what we're receiving

[silver forge]

Not sure.. All I know is I, and I'm sure many others, had thousands of generations going way back before workspaces were a thing so they were all in the default/original "My Workspace"... and I can't access any of them now. 🙁

though if you go to a playlist.. you can seemingly see those songs.

then if you go back to "create" you'll see just those songs as if they are the only songs that exist at all.

[burnt jackal]

yeah playlist should work, and in your library if you click filter -> public you should see published songs too

[pearl brook]

Just curious if it'll refund credits for failed video generation

[hexed ledge]

It refunds if both fail (At least for me). But if only one of them fails, it took all 100 credits. A bit bogus.

[sand saffron]

anytime I try to bring up a menu or do any kind of right-click actions in the editor, I get this. No matter the song. Using MacOS and happens on Brave and Firefox. Seems to have started sometime around the video generation feature addition.

[twin cave]

In the meantime, they still aren’t responding to emails.

It’s been two weeks now with really dirty, degraded audio quality…

What about you?

[twin cave]

Hi everyone — and hopefully someone from the Suno team.

It’s now been about two weeks that a large number of users are reporting severely degraded audio quality across all models (4.5, 4.5-all, V5):
distortion, harsh highs, robotic vocals, muddy bass, artefacts, flat mixes… even with prompts that used to work perfectly.

Many of us have opened tickets, sent emails, and reported through the app, but no one is getting any reply.
Not even a simple acknowledgement.

I’m not asking for refunds — I’m only asking for clarity.

If there is a known issue, a technical limitation, a temporary overload, or even an internal update going wrong, just tell us.
It’s much easier for users to be patient when the team communicates openly.

Right now, people are burning credits on unusable results, and the silence from support is honestly the most worrying part.

Please, Suno team — we all love the platform.
Just give us a clear message about what’s happening and what we should expect.
Communication would solve half the frustration here.

Thanks.

[fair gale]

Omg I hardly get that Premier plan and now it says "Your subscription is past due". Mate I can't even pay with my money, page not working

[visual haven]

hi. also having that error fetch v3 clips error over a day at least. randomly if I mash into it on web, I can temporarily get back into it, but it will kick me out eventually again.

would just use the app, but for some reason it never has the same or the entire list of tracks that shows on the web client

[dusk cedar]

I've been trying to get suno studio to recreate a drum track, but:

1: It's ABSOLUTELY obsessed with including acoustic guitar, and no manner of negative prompting in any form or fashion seems to fix it
2: Cuts ALL recreated audio at exactly 4 minutes
3: Replacing audio just crashes and doesn't do anything
4: all created stems are completely unusable

I purchased the premiere plan to use the Studio and manually remaster a song, because the normal ""Remaster"" version degrades audio significantly.

like... I know this is a pretty cutting edge product, and I know there's bound to be bugs... but then don't charge like it's a premium product?

At least i got 9.6k credit to throw at the wall... cuz apparently that's the only way to get something decent

[woven tiger]

Yeah maybe an API issue on Suno's end or broken update😅

[burnt jackal]

apparently I can filter for all my Liked songs as well. as soon as I remove the liked filter it fails again

ALSO. If I skip to page 2 it loads everything even without the filter. So it's just page 1 failing

/me/history is also broken (though I'm not really worried)

[woven furnace]

STEMS BUG: Despite selecting "Tempo Locked WAV", individualy downloaded stems are not tempo locked. The only way to get an individual tempo-locked stem is by downloading them all, unzipping and deleting the ones you don't want. Kinda PITA workflow-wise 😅 . @small shell @sand depot can you please look into this? I can confirm this is replicable, I have tested it many times. Thanks!
ALSO: The "disappearing" Extracted Stems bug keeps happening.

[woven tiger]

Yeah its weird somehow, I can go into my extensions and work from there but other filters like covers etc dont work, seems weird

My page 1 works, only page 2 and 3 are bugging and that's somehow the whole reason it keeps failing completely

[burnt jackal]

lol now I'm really confused. page 2 and up works for me no problem, but page 1 bugs out

[woven tiger]

I think that in the short time frame that we generated songs, there's been a bug for Suno and everyone that generated smth during that short time period has the same problems as we do, that's why some people can use their acc normal:(
I wrote support and hope for the best and also wrote one of the admins, maybe one of them can help us..

[wary barn]

Cannot upgrade yearly active pro accounts to yearly Premier accounts : I have been trying to upgrade two of our active pro accounts to yearly Premier accounts, but payment fails... i don't think it is related to the credit card because I also upgraded my free account to premier yesterday and it worked fine. any idea?

[sand saffron]

Studio works, but not the editor. I prefer the editor right now since it doesn't blank out the style on the track, but not being able to even volume level anything is rought right now.

[ruby marsh]

Hey everyone. I actually spend a lot of time unable to use Studio to replace tracks in a song. It always says it's stuck and hasn't spent any credits.

[coral spruce]

same issue cant reach my library

Have they said anything official about it?

[jade cairn]

Yes, it has been 2 days and they still haven't fixed it.

[steady spindle]

Same error (fetching feed_v3)

[vast acorn]

Is the payment one fixed?

[jade cairn]

I paid through the Suno App and I came to play on the web. I didn't pay through the web.

[indigo river]

I’m having an issue with SUNO when trying to create a cover from my own recorded song. The model perfectly follows the melody of the verses, choruses and instrumental parts, but it consistently refuses to follow the bridge. Instead of using the original bridge melody, SUNO ignores it and generates a completely different section every time.

The input audio is clear enough, properly recorded and mixed, and the bridge has a distinct melody line, but the model still does not pick it up. Is this a known limitation? And is there any way to force SUNO to follow the bridge of the original song exactly?

[near terrace]

Had this issue for 2 days on PC chrome and android. Can't access my songs.

[cosmic kettle]

Editor having a normal one

[burnt jackal]

Re: feed_v3 bug. If I go to Create, enter my default workspace and sort by oldest while the page is loading, I can scroll through my entire library until it gets back near the top (took me a while) and then it throws out the error again. Makes me think it's a corrupted track or something, one that I haven't "liked", because page 1 with the like filter on loads fine. As soon as I disable it, boom, crash

[craggy moss]

Came here to post about this too. Been a day for me, I made a cover of one of my songs, then boom. Can't access my main library unless I tick off liked filter and tick it back on, then it's only liked songs on page 1. Page 2 won't work and I have to go back to page 1 and tick off/on liked songs again.

[jade cairn]

I want to know if the team will fix it for us or will they just abandon us?

[sand depot]

Hi there! Thanks for flagging this!

When you get a chance would you mind DM'ing me with any additional details about this if there are any? Would like to reproduce this on my end.

Also, thank you and everyone else for drawing awareness to this, reporting this now.

Looking forward to getting this figured out.

[dapper shale]

Same problem, I tried to make a new account the new account works. But I need my original Account. 🙁

[burnt jackal]

runs in curl fine if I skip over the first page by changing the cursor from null to a valid page string, but as soon as the cursor is null I get {"detail": "Not found."}. It also works fine if disliked:True even if cursor = null

[merry sinew]

I’m having the same issue. I have a workspace that I use daily. When I went use it today it won’t load. It try’s to load for little bit, then throws up that error.
“Error fetching feed_v3 clips”

I’m a long time user and I don’t want to lose this playlist of over three hundred songs.
I’m not sure if it’s a broken song, corrupt clip, idk.

[burnt jackal]

all your data should still be there. you can still search for songs and should be able to skip to the next page while it's loading (before it fails)

[near terrace]

Interesting. Glad that works, just wish my library would do the same thing

[burnt jackal]

yeah I noticed some people have trouble loading page 2, where it's just page 1 for me. so could be a malformed track - maybe created while Cloudflare was between life and death yesterday

[near terrace]

Yeah page one for me won't work. Issue started 2 days ago, acted like it was going to work then when I made another song page 1 died again

[burnt jackal]

having said that, I did try and move like 30 tracks from one workspace into my default in an attempt to push them all back to page 2, but that didn't help

so now I've still got a broken suno and now messy workspaces lmao

[near terrace]

Now my page 2 just died 🤣

[burnt jackal]

was it working before? did you change anything before page 2 broke?

[near terrace]

Nope, didn't add any new songs.

Page 3 works but I'm afraid to break it too 🤣

I think the only thing I did was tick the liked song box before it broke 2

Never mind it works on liked songs on page 2 but doesn't when liked isnt ticket. Seems like there is a track that broke everything. Or was probably made when servers were dead

[burnt jackal]

ye I think that's my theory, especially considering it's breaking on different pages for us

someone said their page 1 works but page 2 doesn't. I'm the opposite

[near terrace]

Yeah my page 1 and 2 are both broken with liked unticked. Hopefully they get back to us someday

Create page 1 and 2 I get this issue. Library tab shows 0 songs. Only playlists work and liked songs from other people. Can access my songs if I switch to page 3 and in the create tab. Hopefully this issue is being addressed, will be a 3 day issue in about 10 hours.

[limpid cedar]

Yep have been hearing this for awhile now, just started for me too.
This is just an assumption, but I don't think it's overload.

Max Mode was in early access for a bit (or still is idk), could be related to that rolling out in the near future.

[burnt jackal]

I think it's working??

try doing a hard refresh

[near terrace]

Seems to work for me at the moment. I think you fixed it bro 🤣

[burnt jackal]

lol

[near terrace]

I'm afraid to create a track, it may break again 🤣

[burnt jackal]

@sand depot I don't know what you did, but it looks like it's working again ty!

[near terrace]

Issue fixed for me! Tyvm!!

[sand depot]

Yayy!!

[near terrace]

You did awesome!

[sand depot]

Credit goes to you all for reporting it and to the wizards in the back that do all the magic!

[near terrace]

You guys rock, ty for the awesome website! Wish you all the best in the future, and to the wizards!

[woven tiger]

OMG YOU GUYS FIXED IT, YESSSS, Yall are the best for real!
Like FoulFTW said: You guys ROCK!!
Thanks so much!!

[coral spruce]

thx @sand depot

[somber cloud]

Right now is impossible to cover some songs with 4.5 pro. After 1:30 audio starts to get chopped or makes jumps, or if the song last 5 minutes it ended at 58 seconds. A lot of credits wasted because of this. And yes I report every song as a bug

[dire river]

midi generation doesnt work currently. generated zip is empty, individual download nothing happens, combined zip is still only wav

[jade cairn]

@sand depot 👍

[void sage]

Also experiencing quite a bit of garbled and nonsense words instead of the lyrics written.
And occasionally I'll get a weird bug where it sings some of the style prompts from the style/genre box which isn't part of the lyric box/ lyric sheet at all

[dire river]

midi working again

[lament radish]

The editor is crashing when trying to right click on a section or click on the three dots menu. In Chrome the error is "Cannot read properties of null (reading 'showNav')" and in Safari it is "null is not an object (evaluating 'e.showNav')"

[remote crescent]

Hi, i have this error "ERROR INFO:

Message: Cannot read properties of null (reading 'showNav')"

[vast acorn]

@sand depot is the payment error fixed or what?

[sand depot]

Hey dawn.!

It should be, please let me know if you bump into anything that isn't though!

[sand depot]

Hey there! Thanks for reaching out about this!

Could you share a bit more context about this? Very interested in better understanding what's going on.

[lament radish]

If this is the same error I'm seeing, it happens when you click on the three dots in the Editor shown in this screenshot or right click to get additional options, it then pops up a message as showin in the second screenshot

[fickle elm]

Hi, my task rewards are stuck.
I completed 71 tasks and have 360 pending credits, but 0 processed credits even after 24 hours.
The dashboard never released the credits. Here is the screenshot.

Can someone manually reset or sync my account?

[late totem]

Did you want it here or DM? I suppose the non-descript error messages are mostly because the front-end don't have access to detailed error information or didn't want to bog down the code with details. I like the effort to probe the community, but with fast development there's a risk that a more detailed error message in a later version will change meaning anyway. I think developers should track the messages shown most often and review them regularly.

From reading the forums, the payment errors should be more explanatory, providing a clear step by step what to do next - unfortunately I think that would be hard.

I was frustrated by the attached message. I suppose the message in itself isn't that bad, but I'd love an (i) icon with mouse-over text saying some basic requirements that could help me solve the problem. In this case I tried a 1 second voice only clip, then a slightly longer one with the same result. So I guess I need something longer, but I haven't seen any rules around it. The info-icons I've seen have been very useful, so a good way to teach the user.

EDIT: The reason I was trying this clip was because I tried to replace it in Studio, and the output was mostly empty or nonsense. So the error message is much better than that, you should have a warning when the clip is too short to work.

It's not an error message, but the Library view has a trash can icon in the upper right corner. This always scares me, I think it's a quick delete, but it's just a link (but not in the list of other links on top of page) to Trash. Drag-n-drop to the icon doesn't work. It's not as dangerous as I thought, but unintuitive IMHO. I see that in Create (Workspaces) there is a little lable saying "archive", saying "View Trashcan" hear could be a quick fix.

[sand saffron]

I hope the editor error is cleared up soon so it is useable again. Without the editor working I find it hard to get motivated to make anything since almost all of my gens for metal require some kind of touch up.

ERROR INFO: Message: Cannot read properties of null (reading 'showNav')

[cobalt spruce]

Getting the same error as well in Editor Pro mode. Everytime i try to edit, the error comes out. Wasnt like this yesterday

[dawn shore]

Suno fr i need help

My phone has primary access along with my.pc but it is flagged as a security hazard wtf is going on

Ive created about 1060 songs since v1 and am a premium user

When attempting to log on my home pc i get this

[ornate barn]

What is this???
I was just finishing the track after adding multiple changes and sections... and now I can only see a tiny part of the song, no redo option, no way to get back to my work....It was a lot of credits

[autumn swift]

Does anyone know how I can fix the problem where only a few of my public playlists are actually shown on my profile?

[frozen pond]

Editor is broken, same error message for me too. Please fix it.
Also, the volume issue is still present after months and months of reporting it. Songs gradually start becoming louder as time goes by. Can you please fix this? Thank you

[solemn zinc]

@sand depot Same error for me as well the past couple of days. Have a .txt file of the error attached for you. Sorry if you're already aware and working on it

Happens when right clicking in the editor for any song I'm currently trying to edit

[sand saffron]

Have you tried the back button, or in worst case the reset all button?

[ornate barn]

Yes, but it is not active, it's like this small part of the song is cropped out of the rest

[sand saffron]

reset all might be the only way, but I'm not sure. That's what I have always done. its a bit of a pain to go back through the edits and figure out which ones you used where, especially when it seems like the UI doesn't seem to respect your likes while previewing edits. so whenever I go back to look, everything is unliked.

[ornate barn]

I lost credits and had to make new edits... Combined with right-click error this is just a nightmare

[sand saffron]

lost credits? or lost edits?

cr/edits

[ornate barn]

Edits are there, but the app should work for me, not the other way around. It was easier to make new edits

[sand saffron]

I'm just going to put it out there: I would gladly give up the video generation updates if it were to make the editor work again. it is far more important to me than the video generation. I would say the video generation is like a nice paint job, but the editor would be the tires. Without the tires the paint job doesn't mean as much.

[knotty ginkgo]

🎼 High-Quality Instrument Library Request (Pro User Feedback)

Please improve the quality and realism of Suno’s virtual instruments, especially for:

Saxophone

Accordion

Flute / Pan Flute

Traditional and folk instruments

Strings, brass, guitars, and world instruments

Many of these instruments still sound synthetic or compressed, and for Pro users who produce professional music, we expect maximum sound quality.

Since we are Pro subscribers, high-quality, realistic instruments are essential for creating studio-level tracks.

Also, please add WAV download support, not only MP3, because WAV is required for mixing, mastering, and professional audio production.

Thank you — I’m a Pro Annual subscriber.

[sand saffron]

What's the bug? I think you may have the wrong channel.

And are you not able to download wav files? Seems like you should.

[knotty ginkgo]

📌 Feature Improvement Suggestions for Suno Pro — Instrumentals, Languages, and Audio Quality

Hello Suno Team!
Here are three important improvements that would greatly enhance the experience for Pro creators, especially those producing high-quality music in Europe and worldwide:

1️⃣ Longer Instrumental-Only Tracks (5–6 minutes)

Instrumental-only tracks currently stop at ~3 minutes and the Extend option does not appear, while vocal songs can be extended.
For creators who produce full-length backing tracks, instrumentals need to reach 5–6 minutes, just like vocal tracks.

This would make Suno far more powerful for real-world music production.

2️⃣ Better Multi-Language Vocal Pronunciation

Languages like Romanian, Serbian, Hungarian, Italian, Spanish, Greek, and others from Europe still have issues with diction and articulation.

Improving the AI’s pronunciation for these regions would allow creators to make realistic, natural-sounding songs, matching local accents and vocal styles.

This would significantly enhance Suno for international users.

3️⃣ Higher-Quality Realistic Instruments + WAV Download Support

Some instruments still sound synthetic or compressed (flute, pan flute, accordion, saxophone, strings, brass, guitars, etc.).
For Pro users creating professional music, more realistic, high-quality instruments are essential.

Also, please add WAV download support (not only MP3), since WAV is required for mixing, mastering, and proper studio production.

Thank you for considering these improvements — they would greatly upgrade Suno for Pro creators worldwide.
I’m a Pro Annual subscriber. 👈

[sand saffron]

dude.... 🙄

[knotty ginkgo]

📌 Feature Improvement Suggestions for Suno Pro — Instrumentals, Languages, and Audio Quality

Hello Suno Team!
Here are three important improvements that would greatly enhance the experience for Pro creators, especially those producing high-quality music in Europe and worldwide:

1️⃣ Longer Instrumental-Only Tracks (5–6 minutes)

Instrumental-only tracks currently stop at ~3 minutes and the Extend option does not appear, while vocal songs can be extended.
For creators who produce full-length backing tracks, instrumentals need to reach 5–6 minutes, just like vocal tracks.

This would make Suno far more powerful for real-world music production.

2️⃣ Better Multi-Language Vocal Pronunciation

Languages like Romanian, Serbian, Hungarian, Italian, Spanish, Greek, and others from Europe still have issues with diction and articulation.

Improving the AI’s pronunciation for these regions would allow creators to make realistic, natural-sounding songs, matching local accents and vocal styles.

This would significantly enhance Suno for international users.

3️⃣ Higher-Quality Realistic Instruments + WAV Download Support

Some instruments still sound synthetic or compressed (flute, pan flute, accordion, saxophone, strings, brass, guitars, etc.).
For Pro users creating professional music, more realistic, high-quality instruments are essential.

Also, please add WAV download support (not only MP3), since WAV is required for mixing, mastering, and proper studio production.

Thank you for considering these improvements — they would greatly upgrade Suno for Pro creators worldwide.
I’m a Pro Annual subscriber. 👈 Thank You 🙏

[sand saffron]

👢

We are trying to discuss bug so they can be address, not clutter things up with spam about your opinion on how things sound to you. Besides, it seems like the list of instruments you provided includes so much that it would likely be a shorter list to simply name the ones you feel are working well. Not sure what you think the people reading this channel are going to do with this information, and it just makes it harder for the folks discussing ACTUAL problems from getting anything actionable done. In-fact, fixing the bug discussed here probably stands a better chance as improving your perceived experience than spamming your list of complains into a bug chat over and over.

[scarlet nacelle]

It looks like other people have said this too but I lost A LOT of credits trying to make a song on the busted editor. For me it wasn’t even recognizing the lyrics properly and any edits turned into non coherent gibberish even with trying to realign everything. Then of course if I try to right click or open the menu I get this screen.

Sorry if my message is beating a dead horse as it looks like you are already aware.

[sand saffron]

Just imagine how many folks are out there that don't have discord and have absolutely no idea what the heck is happening. It seems like there isn't any announcement when site-breaking changed are rolled out, because according to the site there hasn't been any changes since a month ago.

If that's not a bug, then it is a systemic problem with letting users know what is happening to the site they pay to use, likely on a daily basis.

[glacial charm]

Does anyone else get a bug opening a song in the Editor and it starts playing music in the background that can't be stopped?

Makes it impossible to edit a song because there's just other music playing that you can't stop.

[fickle elm]

"Hey, my Listen & Rank credits from yesterday haven’t been added yet. All other tickets seem processed, so maybe mine got stuck? Thanks in advance!"

[ebon garden]

Can't make my song this long

How many parts is too much?

[scarlet nacelle]

Yes this happened to me before

I duplicated the tab then closed the problem one to fix it

After I was in the editor

[quasi heart]

[BUG] Not able to edit songs in Suno editor
Platform/Browser: Web (Chrome/Edge on Windows)

Description: when I am trying to edit songs in Suno Editor i am getting an error as Message: Cannot read properties of null (reading 'showNav')

Steps to Reproduce:
Go to Suno
Select any song which was created using Create
Go to Remix/Edit-> open in editor
Select any section of the song from the editor and click on more options

It gives an error Message: Cannot read properties of null (reading 'showNav'). PLease advise what can be done to resolve this issue as i am completely blocked.

Screenshot attached

[thorn girder]

Your current deployment is failing COEP/CORP checks.
Console shows ERR_BLOCKED_BY_RESPONSE.NotSameOriginAfterDefaultedToSameOriginByCoep
for multiple required scripts including Stripe.js and SDK bundles.
This is causing the editor to crash with null references.

[bitter dune]

Songs are not ending. They just want to keep going on and on, even after prompting when to end the song

[topaz stump]

I'm sorry Suno but this is driving me INSANE.

I want to use the android app. My log in requires discord because that's how I made my first account which I still use.

It opens operaGX for me to log in and verify. I log in and it opens the suno website. It doesn't redirect to the app, the app still asks me to log in. I cannot Use The App.

I've been trying for months now and it still doesn't work!

Can you just give me the option to log in using my suno username and a password I create PLEASE?!

[worn raptor]

This was driving me crazy for a couple of weeks now, but just today I figured out I could shut off the extra background song by hitting a pause media keyboard shorcut! I hope this works as a work-around for anyone else dealing with the player firing up when you go into edit mode.

[celest hemlock]

#🪲┃bugs-web Just a follow-up on a previous issue reported where songs would be generated, but the endings would be chopped off.

I've run through multiple scenarios now in an attempt to figure out what the issue is, and all my tests have pinpointed it to the lyrics used for the song.

The songs which exhibit this "chopped" issue have particularly long and detailed lyrics. The chopping off of the end of the song issue occurs in about 85 - 90% of generated songs, using the same lyrics.

I have confirmed this bug by asking Suno to "make the lyrics shorter", the result being that the end chop does not occur on songs generated with the shorter lyrics.

So just FYI for anyone who likes expansive lyrics in their songs: Suno can't handle it and falls flat on its face.

Hopefully this gets addressed sooner rather than later - pretty pointless having such a large character limit for the lyrics input while not being unable to utilize it properly.

[lusty fox]

Couldn't generate that.
Tags contained artist name: zeng

[late totem]

I have those CORS errors too, but not the crash, so that is triggered by something else, I think. The null is on their radar, but keep posting if you pinpoint it better. #🪲┃bugs-web message

[late totem]

I haven't used any app, so no real answers, but an idea: Did you try installing another browser, to see if they catch the request and redirect? Otherwise, I have used the web on my phone sometimes, would that work for now, I don't think the app has any added features.

[late totem]

I'm just a user, so don't have the details, but I think the 8 min max is a bit of marketing. Things are random. The large text box is also not a measure of the output itself, Chinese characters could be a lot of words, maybe French lyrics need a lot of characters for a few words. 😉

I've heard that the model "attention memory" is an important limitation. If you fill it with prompts/input, there is less room for the output. In particular, if you upload both audio or use persona, your output is more likely to end abruptly. Perhaps there are also different "complexity" in the lyrics. I kind of like that they give us more room to experiment in, rather than set a tight limit and no freedom.

I agree that the music should not cut off in the best of worlds, but I think you should try workaround, the "extend feature" was made to allow songs longer than the memory limit. It would be nice if there was a way to see what parts of the prompt that were used or ignored, though.

[cunning hamlet]

Yeah that drives me crazy. I just have to exit and go back but still...

[wide kayak]

I upraded to studio last week. I was going to report an issue but I see it's quite widespread, and probably the team is already looking into it.

[celest hemlock]

Doesn't make much sense to market or provide functionality which doesn't actually exist then, does it?

As a software developer myself, if I did this I'd be out of work in no time flat.

BP is to design your interface and related functionality (backend or frontend) around the limitations of your software, not the other way around. If they really want to test the limits of their AI then there should be a beta program for that - it shouldn't form part of what is presented to paying clients, resulting in wasted credits. That's just bad form.

It also begs a lot of questions about how AC is done on the QA and dev side of things, but I'm willing to bet that they're way short staffed compared to what they're trying to deliver.

Anyway... I'm sure it will be addressed at some point. Until then I suppose I'll just have to curb my enthusiasm a bit. 🤣

[wide kayak]

Agreed. I am also a developer. And I upgraded my subscription based on the promise of Studio. Also, the MIDI files, but those aren't really usable most of the times. They are based on extracted stems and have the same issues stem have (not clear separation, artifacts, incomplete, etc). So I feel like I paid for something that is a bit half cooked. All due respect, it's awesome and promising, but it isn't ready for production yet.

[celest hemlock]

Agree 100% - there is really nothing that comes close to Suno at this stage of the game. That doesn't mean, however, that they should rest on their laurels. I'd bet the support nightmare they probably currently have would be a lot more bearable if they did a Prod/Beta split - I've yet to meet a person who appreciates being oversold something. At the very least, if they insist on releasing Beta features as "production ready" then they should consider implementing some sort of credit refund system for legitimate failures in generation/features. Probably a tall ask, I know, but one can dream!

[ruby marsh]

Error creating stem
Failed to fetch (studio-api.prod.suno.com)

Has anyone else encountered this situation? I've been troubled by it for a long time, and it's preventing me from using Suno Studio properly.

[cosmic kettle]

the same thing is still happening for me. fix this please guys.

[ashen carbon]

When I try to edit songs in the PRO editor it loads the song I've chosen, but in the background it will play the next song in the library and will not let me edit the song I loaded into the editor.

[late totem]

see #🪲┃bugs-web message

[vapid mortar]

I have this too, I have reported it so I'm hoping it;s getting worked on 🙂

[fair gale]

Yeap. I closed that in F12. I don't know, just deleted some random part in there

There are so many bugs right now. Why SUNO doesn't tell anything about that? At least tell us that you aware and working on it

Because that payment issue now I can't use Pro version neither

[ashen carbon]

I just saw a post about hitting the pause or stop button if you have audio controls on your keyboard. That was weird but it worked. I guess there is a bug with keyboards that have audio controls. (Web Version BTW)

[fair spear]

No matter what I do, Suno keeps generating the same genre and structure.

I tested:
– multiple accounts
– different browsers
– incognito mode
– VPN (different countries)
– different devices

All prompt controls such as:

• tempo/BPM
• pacing/delivery
• no-intro / staccato / continuous motion
• orchestral-only / no electronic sounds

are ignored completely.

The model seems stuck in a single genre mode and refuses to reset.
This matches the known “Genre Hard-Lock Bug” reported by other users.

Please reset my server-side session profile and remove the genre lock.

[rancid fossil]

I had someone like one of my Playlist, though it has never been public. Nor have I ever posted it online. Ive posted one if its songs last year, still not published/public.

The artwork is not the same as mine as well. Just seems a glitchy thing that a user views an unpublished Playlist.

[ornate barn]

OK... so for me this is a bug. Why all notifications are popping out right in a middle of the player - the most often used tool in Suno? Notifications about adding to playlist, moving to trash, etc.... cover the player and are staying there for way too long, especially if you are searching for that perfect version after generating multiple songs.
Also... having an audio waveform (half of it to keep it small) instead of a simple progress bar would help a lot.

[quasi heart]

Is there any resolution to this issue with Suno Editor ?

[pulsar pond]

getting this in the editor when i try to adjust the volume of a commimted edit

[sick reef]

I'm also getting that too.

[empty veldt]

been getting this too. Also every time I open editor for a song a song starts playing in the background and it's not the song or version of the song I am editing. There are no other screens to go to or tabs to click on to pause the song playing and when editor does open up or legacy editor the song I am editing playing at the same time as the song that's playing in the background. Can't edit, can't do anything and can't cut song off but once I leave the editor interface the song stops playing automatically.

[cosmic kettle]

whenever I open the editor, it seems OK but then I right-click on something and this happens.

Please sort this out. It is stopping me from producing new tracks. We're paid subscribers and this frankly isn't good enough.

[sand saffron]

They are more than aware of the showNav issue.... Just not sure they are aware how to fix it at this point.

If it were me I would have simply rolled back the last update to get the site working again and consider making a proper staging or sandbox instance so these things can be tested. Surely there is versioning controls..... right? This is such a major breakage of the site, and not for the free users, but only paying customers. 😵

[vital steeple]

I open the editor and music starts to play. It's not the track I want to edit but random one from my workspace. Wtf? Is it for Studio promotion?

[sand saffron]

Hmm. I would be nice if when pushing these UI updates that the previous UI layer could be placed on a different url, maybe something like https://tested.suno.com since we know that one has been well tested and wait for the bugs to be worked out since we are all expecting to be paying for a working product. Then if the S hits the fan again, we can at least go to another room and keep working instead of being in the line of fire. Lots of paying customers will likely have unused or wasted credits because of the time it is taking to decide that this unannounced update was maybe a bit botched and rolled back where it could be fixed somewhere that isn't in the middle of the street.

[silent radish]

Suno is hallucinating ridiculously long intro and outros for me again. First line of lyrics is [Verse 1] and I still get a 60 second humming intro.
Wasted a bunch of credits trying to change prompts, finally gave up and tried to trim them with the editor... which promptly crashes as soon as I do pretty much anything.

[fickle mist]

I’ve been having repeated issues with the web version of Suno and how it handles instructions. In many generations, the singer also sings the instructions themselves, different singers get mixed together, and the lyrics don’t match the words I wrote in the prompt.

I kept trying because I thought it was just a sporadic bug, but it’s happening consistently and I’ve lost a lot of credits because of it.

Could you please review this issue and check my account for the failed generations? I’d really appreciate any help or credit adjustment you can provide.

Thanks in advance! 🙏

[tardy kestrel]

I had that, of course it was creating a perfect track otherwise, it ruined a lot of tracks trying to generate more. anyway, hours and hours trying to get the lyric sections untangled chorus 3 kept running from editor and would create 2 more chorus 3 labels only and would not untangle for nothing. found out had to split the long outro in 2 spots then was able to get sections in order. Anyway i left it at that and i don't use that track. still had the unwanted intros and voices and my style was stuck with weird things. i had to go through that process to get that out of my style and reclaim myself. lost a lot of tracks but cleaned it all up.

[somber thicket]

I have 10k credits, it says I'm subbed, but anytime I try to create any song it tells me an internal error occurred and try again in a few seconds, it's been nearly 2 weeks. This occurs without fail on both my PC and my android phone. Both windows 11 and arch Linux. I don't get it.

[somber thicket]

Now it says I'm not subbed, only 50 credits, and the price seems to be double what it used to be for a month?!

[queen willow]

Hey, there! I'm trying to submit a feature request via the feedback box on the website and was reminded that last time I tried this, I was instructed that to do so - I must be logged in. Which I super am. :D

[sinful silo]

Why is the showcase community page so garbage? Every time I post a link to Suno it takes 5 tries before the actual player shows up, and then half the songs on the page don't play on Discord anyway. https://discord.com/channels/1069381916492562582/1083129341870878780

[burnt jackal]

are you songs published? they don't embed if they aren't

[sinful silo]

Yes they are

[queen willow]

I would guess the hamsters are running as fast as the budget allow. :D

[queen willow]

Can't explain the phone thing, but Suno runs like a champ on Arch using Ungoogled Chromium from AUR with 0 extensions. I have had a few fails since I started out a few weeks ago, but they are fairly infrequent. Tried purging cache, etc?

Speaking of extensions/add-ons, could it be that you are running the same thing on both devices - assuming you're accessing Suno via the browser on the phone as well?

[queen willow]

I've seen a fair few credits be returned through reporting bugs on clips and songs via the 3-dot/hamburger menu, though I suspect I've burned quite a few credits on similar experiences as well. Just figured I'd mention it in case you just let the glitches fade into the ether. :D

[rough ledge]

When ever i open the editor to edit a song, a random song plays stopping me from editing the song i was going to edit.

[slate nymph]

Lmao I joined the discord to figure out this exact problem. I submitted feedback via the website. im bummed because i was stoked to work on these ideas in pro after paying for it

[tired trellis]

It's not a bug, but i don't know wher put it. **WHEN WILL THERE BE OTHER PAYMENT METHODS? ** BECAUSE I CAN'T WAIT

[slate nymph]

What browser are you on?

[rough ledge]

Google

[hollow sand]

Until this is fixed, try enabling single-song repeat. I have this enabled and had been unable to reproduce this issue until I turned it off.

[rough ledge]

That worked, Apreciate it

[slate nymph]

Worked for me as well - good for now

[lusty pollen]

Opps double post. sorry for the ping

[queen willow]

Make sure you don't have a track "selected" prior to jumping into studio. I'm having the same thing happen to me while A/B'ing clips for credits. I can press A to start playing the A clip and same for the B clip, but if I start/stop with SPACE, it'll also start/stop the main player in the background. xD

[sand saffron]

Not sure if anyone ever said anything, but thanks for fixing the editor bug. I would suggest making some sort of announcement or update so paying customers are aware, or at least feel like you are on top of things.

[dire dirge]

Can't add new songs to "liked playlist"...

[pale edge]

The auto-play is broken. After finishing the playlist/create list. It plays some unwanted randoms song, now in addition to that.

When clicking to play another song in the playlist, instead of continuing the playlist, it plays another unwanted randoms song.

Please get a QA and Dev instance, actually test your stuff before releasing it.

This is not what the experience should be for a user. I don't want to pay to use a broken service, I'm working on my music when I'm in create, not looking for random music. Fix this please.

I can help you setup Change Management and IT Service Management if you need help, and It looks like you do.

[warped epoch]

I have not been able to create new songs on the web. For some time, I had an error message displayed (see picture) when I tried to create a song some time ago.
Now, when I click the "Create" button, the error message does not pop up anymore, but still, no song is generated.
Also, in the library, the little pink dot next to the new songs does not disappear when the song is played. Looks like my profile is frozen in time.
I would appreciate being able to create again. Any advice?

[queen willow]

Grab a copy of Chromium, install no addons or enable any fancy security features. Just load up the page, log in and see if it's happy. https://www.chromium.org/getting-involved/download-chromium/

A lot of privacy related add-ons seem to get in the way of Suno functioning predictably, which isn't uncommon, but rather than dig for the specific thing causing issue on an evolving platform, I've opted to just go with a dedicated blank browser profile for use with Suno and it has been working great for the most part here. :)

[void sage]

I also have this added vocal issue, I have specific instructions for an Intro with no vocals or humming, also in the exclude field "no vocal intro, no humming intro" and I get an into of "oOOohh ahhaoo" and all through the song lots of "ahhs and Oooohoos" This is V5, seems to be a thing.
I am not getting the long into though, actually for what I working on rn it's too short as I wanted a specific soundscape to open the track, but I'm getting vocal sounds instead, then straight into the first verse.

[sand saffron]

For me I think I was able to narrow the 'ghost song' that starts playing down to it happening to me when I press the next track media key button on my keyboard IF there is nothing playing. If I have a current gen playing and I press that button it will simply advance to the next track in the list, as expected. But if the previous track ended on its own it will start controlling some other media source (maybe another suno tab, or sometimes even a youtube video)

To me It seems like when a track stops playing naturally because it reached the end the tab is telling the OS that it has finished playing and no longer an active media source, so it gives up control and it falls back to whatever happens to be next in the list.

Brave browser (maybe others, I'm not sure as I use Brave and Firefox mainly) has added a music icon in the upper right that will give you a list of open tabs that are in the audio stack, so if something starts playing and you have a lot of stuff open like I do, you can usually quickly find it here and pause it without needing to go tab hunting.

[hollow sand]

Songs should no longer be playing when you enter the Editor. Please let me know if this is still happening (may need to do a browser page refresh before trying.)

[sand saffron]

Oh, for me this was outside of the editor, at the main library screen where I was comparing remasters.

[warped epoch]

Thanks. I have done that, but I've had no luck, so I have created a new account using a different e-mail. And in the exact same browser, I can create new songs now...
conclude that this bug is account-related.

[warped epoch]

I would appreciate continuing to use my original account... Not losing all my library. I already wrote feedback on the website without any return from Suno...

[inner bone]

Every single Remaster I generate gets louder and louder until the song clips by the ending.

[spring current]

When I upload the cover art image for a song, I can’t adjust its size or position anymore. Why is this happening all of a sudden?

[long sigil]

Hi, I'm trying to upload a sample from my PC and it keeps loading without being able to remix or extend the song.

[hollow sand]

What file format are you using? (.mp3 or .wav should work, others can get stuck like this)

[long sigil]

FLAC

[hollow sand]

Ah yeah FLAC currently won't work. Hoping to get that fixed at some point soon - for now use WAV or MP3

[long sigil]

Ah, okay, thanks furry

👍

[queen willow]

Completely understandable. Checkmark were intended to signal that you've confirmed that it is account specific. Hope they get back to you sooner rather than later. :)

[queen willow]

This seems to be an over all trend. "Remaster" sounds much akin to the song being passed through a dynamic EQ and a compressor, which is absolutely wrecking the over all quality as the weird gargle one gets in certain parts of the spectrum when the context window during generation is crammed - also get more and more audible, so I'm not sure how it can be considered remastering. It's so far away from what a remaster entails it borders on misleading marketing (said jokingly ofc). :D

[inner bone]

I have always just treated it as a way to get a new mix of the same song. But it is just making everything noisier now.

[queen willow]

Regenerating whatever doesn't sound great along a copy of the song which doesn't have this track tends to be way better based on what little experience I have garnered. Another thing that is interesting is that somehow, the new track it lays down sounds extremely similar to the thing you're regenerating, often including the same imperfections, so it seems as if the context window jumps across Studio projects or is tied to the original track, completely ignoring what the current state of the project is.

Similarly when I were trying to do pretty much the same thing, but simply mute a bunch of botched tracks to regenerate, thinking that if it's muted, surely it doesn't count as context, but it sure does.

Closest I've come to a workaround is to export the track as described, download wav, upload wav, create new studio project and load the newly uploaded wav. Then context seem to be dropped.

Sorry for the rant, but I'm hoping maybe someone can correct my assumptions here as I'm just shy of 3 weeks into coming to grips with this platform. :D

Slight edit above, underlined for convenience.

[exotic sun]

I'm not sure if this is a bug, but it seems like it.
My husband and I both use Suno daily. When I download the song movie the image covers the whole area and there's a song length timer. But when he downloads the song movie, the image is a tiny thumbnail in a box in the middle of the whole area and there's no song time counter. How does he get the same movie image format that I have? He contacted support, but never got a reply. Is there an option to change it or is his account bugged somehow?

[queen willow]

Can you DM me the URL (not sure how cranky mods get if we share such links here) so I can try to download and see what I get?

Just checked if I could download vids from others creations at all, and I'm unsure if it's even possible

Ah, right, so if I understand correctly, it's when he's trying to download from his library, not yours?

Sorry, again, I'm new to all of this. :D

[exotic sun]

Ahh, yeah, Hold on I know how to show what I'm talking about tho. I'm going to delete the link

[queen willow]

In other news, a fun little glitch:

My handle is @ksln, Geir Akslen is the display name. :D

Hopefully this doesn't fall into the self-promo category

[exotic sun]

You can see it here if you go into the video a little bit
#🐣┃suno-showcase message

MichaelPaulSchaffer

[queen willow]

Okiedokie.

[exotic sun]

The issue is that his downloaded videos don't look very good, because the image is so tiny. Mine look great.

[queen willow]

Does he maybe download thumbs after generation, then generate more and eventually upload one of the downloaded ones? If so he's uploading a 216x216 pixel version and the original 1024x1024 is lost unless you have the url containing the UID of the original image. In that case one can prefix the filename in the URL so it looks like thisimage_large_<random-string-of-chars>.jeg.

There's some fun stuff happening when cropping the thumb as well. Wait, that's when one need to add image_large to the URL. If one simply generated and didn't crop, the URL will look similar to this: https://cdn2.suno.ai/302f9aa3-8f64-4061-92d6-b628c5b95ad1.jpeg

[sacred forge]

Anybody else dealing with the "Create" button not doing anything?

[queen willow]

So when the image is cropped or repositioned, then it keeps a size of 800andsomepixels, but the original is available via https://cdn2.suno.ai/image_large_302f9aa3-8f64-4061-92d6-b628c5b95ad1.jpeg

[queen willow]

There have been reports through out the day and one user found that creating a new account lets him generate, so support needs to wake up and address this one, or at least acknowledge it's a thing so people can relax. :D

[scarlet drift]

evgee28491 How do I cancel a payment subscription? Credits weren't accepted.

[exotic sun]

Nah, we're doing the exact same thing to add the thumbnails. We both have a premium account too. Mine look like the one on the left and his looks like the one on the right.

[queen willow]

My best guess would be that we're looking at a new version of what the vids will look like. This is a clever way to make low res thumbs not look horrible when scaled up to fill a screen.

[exotic sun]

The one on the right?! I sure hope not, they look cacca poopy lol

[queen willow]

Hehe, well, yea. The thing that's telling is "Made with Suno" vs "Suno".

[exotic sun]

The image in a the background he manually adds, otherwise it just some randome swirly color, it's awful.

I certainly hope they don't make them all like that, what a downgrade that would be 🤮

[sacred forge]

It immediately started working after I bought a subscription. Yeah, that says all I need to know. Suno is pay-to-use only now.

[queen willow]

Since we're on the topic. This is pretty irritating too. Not wrapping the text and let it flow off screen. Qq

I'm old fashioned in the way I title things. Including: Artist v/ft Other Artist - Track name (Genre if multiple). This way it's actually possible to relocate things besides memorizing how long a song is or the thumbnail while browsing the library.

And this is such a low hanging fruit type fix it's kinda weird nobody spent 5 minutes of adding a max character limit which then chucks a newline in there if things exceed. Or why not parse it and newline based on typical separator characters. 🤷

[exotic sun]

...It's fixed on the yucky looking thumbnails 😭 I hope they let us choose legacy style...

[queen willow]

Don't quote me on the new version thing though. At best it's speculation. xD

[exotic sun]

It adds a ... if it will be cut off

[queen willow]

Ok, so it's doing more fancy stuff than what I showed above, perhaps I'm quotable after all.

But I mean, still, this is suboptimal.

I'm guessing even Phi could put together a function that breaks down the Title and inserts newlines on the first go if psuedo-code example is included.

[exotic sun]

Perhaps. They've built something so cool though and you can see the passion behind it. I'm super happy with what they've done. For every pet peeve there's a a dozen awesome things they've added to it. I'm loving it. 🙂

[queen willow]

Its essentially splitting the Title string into vars containing whatever fits within the character limit, and if not true and separators are detected within each var, revert and replace leading and trailing spaces along with separator then check again until no longer true. Parse each new var to see if there are [] or (), then newline these and repeat the process.

Eventually Some long thing - Exceeding the character limit (Super Groovy Jazz Edition) would end up as Some long thing Exceeding the character limit (Super Groovy Jazz Edition)

Then again, I get it. Not a thing that breaks functionality, so naturally it's not prioritized. But it would go a long way of improving the presentation of these vids for cretins like me :D

[queen willow]

Oh, just noticed this, and yes. What it does do right it does well, and it's still early days.

[queen willow]

Yea na, I just tested doing a manual remix by means of regenerating a guitar and drum track. v5 handled the drums quite well, but the guitars, oh my god. There's traces of drums, synths, and other stuff I don't remember mixed in with an extremely compressed guitar track that seem to just get worse and worse as it plays.

It's like listening to all of the worst rookie studio engineer mistakes, condensed into a single take.

If the target here is to essentially offer up affordable musicians for us to play producer with and the expectation is studio grade audio quality, oh boy. They need to retrain Suno on the engineering part. Holy heckers this is actually amazingly bad. And it's so weird that it's able to do so much better when generating the entire song based on nothing but text input. The second it's asked to recreate, the cracks start to appear.

Which reminds me, why on earth would any engineer find it to be a reasonable thing to fade out reverb that is still lingering? And not just at the end of songs, but during breaks, immediately as the instrument stops playing. Completely breaks immersion.

I can prompt my way around it, but it makes no sense that this is something that should be required.

Reverb decays. It is not a gate, nor should it be applied before one in the chain. xD

Awh man, I'm feeling a lot of "coding with LLMs" type stress resurfacing rn.

I'm gonna keep pruning my hoard and pretend none of this are things that trouble me.... :P

[analog owl]

Not sure if this is a bug. Theres a spot incmy song where no matter what i replace lyrics with, suno has a stroke. If i put those lyrics anywhere else in song, they are fine.

[rocky ledge]

🐛 Bug Report Detected

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Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

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Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

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🚨 User assistance requested for a potential bug report! [Jump to message](#🪲┃bugs-web message)

[viral cradle]

trying to renew my suno subscription but all 3 of my cards are getting declined when i have more then enough money to pay for it

[queen willow]

I completely sunk into a rabbithole here now, but holy heck. It is well past time for a roll-back. v5 is completely unable to follow basic instructions and is tripping hard.

[viral cradle]

at least you can use it after a year of paying for this garbage ahh site and its garbage ahh support it will no longer let me pay for it

[queen willow]

I've tried not prompting style, recreate, replace, new track + create with and without prompt, and it does not at all follow the tracks which aren't muted - nor does it matter if I remove the muted tracks. Over all it will halfway do a decent job, but the structure of the song is entirely new so I'll have to do a lot of cutting to make it work. I have burned about 600 credits on this experiment alone, and after thinking about it, I suspect maybe 70% of my credits have been spent on stuff like this.

All I wanted to do was recreate a percussion section and a sitar, this after one-clicking a recreation of a kontrabass that mostly followed the old one.

The entire point of this exercise is to replace poorly extracted stems which are filled with gargling and weird noise that is entirely out of place, or possibly belongs to another instrument.

[analog owl]

Ive spent 3000 trying to give it help overcome its stroke

[queen willow]

The things it recreates sound amazing in comparison, but - it doesn't matter when you're essentially dealing with a musician which will not at all follow the score.

It's frustrating beyond belief.

Like, there's so many logic things that could be put in place. For instance, why on earth would an acoustic instrument that just started playing be panned from far left to the far right of the sound scape???

[analog owl]

How about i wrote a somg for male. Selected male in advanced. And halfway through it chamged to female

[queen willow]

Why would it ever do so unless explicitly instructed? There's no rhyme or reason to it, and so incredibly basic I'm starting to wonder if there are actually any studio engineers or musicians involved in this project.

[queen willow]

Yea, lol, I requested a violin intro, which then morphed into one of my personas voice halfway and it sounds awesome, but......

[analog owl]

This may be the perfect example of 1000 monkeys and 1000 typewriters.

[queen willow]

Another thing that grinds my gears is the "mixing", why does the volume of drumkits and guitar increase in steps for each completed verse? I mean I understand building up stuff, but this makes NO sense from a production and much less mastering perspective. It's driving me absolutely nuts.

[analog owl]

But, perhaps this convo shouldnt be in the bugs channel. Since we are ranting

[queen willow]

And another thing, sorry, but I'm just gonna vent now. I'm actually like GPT 3.5 levels of tilted right now because this is legit a waste of time in so many ways, even though it is an interesting experiment ...........

The other thing is why, oh whyohwhyyyyyy is it ever reasonable to change the harmonics and/or room/ambience in the middle of a part where such changes completely pull the listener out of the experience?

Suno be like: Excuse me while I teleport myself from a perfectly dead room to another room which has no damping - in order to play this entirely different drum set for like 7 bars, then teleport back to something that kinda sounds like the other thing.

Naturally my response is to try to fix it, 6 hours later I've done it by hand by cut and pasting. Then if I do a cover with 100% audio and style similarity with 20-30% weirdness - I get the exact same song fed back to me, but it sounds so, so much better than a remix or doing it instrument by instrument within Studio....

Ofc, not entirely identical, but at this stage, I'm so fed up I just accept it in order to be done, and the cost of credits is so rediculous I'm starting to wonder if it's intentional.

Note to self: Rant about what our time is worth in exchange for A/B-ing reported clips.......

Anyway, I'm not done yet. But the fix: Have suno generate a template song by means of notation. Then have Suno create each instrument separately - then the Stem extraction (which is a trash tier thing to ever think is viable in production that is supposed to sound studio grade, when what it essentially is good for - is karaoke) - is entirely void and unnecessary.

Contemplating how many credits I've wasted on stems which I find to be full of artifacts and just weird moaning and wheezing, is actually infuriating.

But the point I'm working towards is - how many kilowatthours have been spent on stem extraction and regeneration because the foundation of how these things are created is super duper flawed, if not entirely backwards?

What is the point here? To burn resources and peoples money for a potential profit sometime in the future? There's no way this adds up financially at present, so why make it worse by going this route?

It turns out that even though I've enjoyed most of my experience, I have a lot of pent up anger xD

Like it should be so easy. Have suno write notes. Have suno generate each instrument with emphasis of maintaining consistency with respects to mic placement, the harmonics of the instrument, one at a time.

If it takes me like 200 covers to get the result I want, how on earth is that not more expensive in terms of running cots vs what you get to keep from my subscription fee?

None of it makes sense from a business, or developer standpoint.

I apologise for the ranting, but all of this is essentially multiple bug reports.

There should be a bug tracker of some sort if they expect people to not yak. :D

1. Volume Clipping in Remasters

   • Every remaster generated becomes progressively louder and clips by the end.
   • Suspected cause: Dynamic EQ/compression being applied, which negatively affects quality.

2. Context Window Issues When Regenerating Tracks

   • When regenerating parts of a song, new tracks retain imperfections from originals and ignore current project state.
   • Workaround found: Export as WAV, upload to a new project to drop context.

3. Inconsistent Video Download Formats

   • One user gets full-screen video with timer; another gets tiny thumbnail without timer in downloads.
   • Possible A/B testing of new UI version suspected.

4. "Create" Button Unresponsive

   • Create button doesn't work for some users, fixed by subscribing for one user (suggesting paywall issue).

5. Payment/Subscription Issues

   • Users unable to cancel subscriptions or experiencing account-related generation bugs requiring creation of new accounts.

6. Text Display Issues in Titles

   • Long titles don't wrap properly and get cut off without line breaks, even with ellipsis (...).

7. Audio Quality Problems in Regenerated Tracks

   • Issues reported include:
     • Traces of other instruments bleeding into isolated tracks
     • Volume automation causing clipping at song ends
     • Unnatural panning changes that break immersion
     • Sudden room/ambience changes mid-song
     • Reverb being unnaturally gated

8. Stem Extraction Artifacts

   • Extracted stems contain artifacts, moaning noises, and are unsuitable for production use.

9. Account-Related Generation Bugs

   • Some accounts can't generate without creating new ones; inconsistent behavior between similar operations on the same project.

Apologies for going on a rampage tirade rant, but my workstation sends its regards and we both hope that these edited posts will make up for it.

For additional context, see above. 🐹

[blazing sundial]

Has anyone encountered the issue when exporting a video from Suno where the song lyrics contain Unicode characters? Mine ends up with very bad font errors. Does anyone have a solution?

[finite sun]

i don't know if it's just me getting crazy working on the same song over and over again but i feel like v5 has a lot of high frequencies these days. and a lot more of artefacts than usual. i had to trash some very nice gens cause the quality or the errors just broke the vibe.
and when i tried to switch back to v4.5+, it sounded strangely flat, or just less concistant.

but like i said, it could also be me cause i'm trying to cover a song for several days almost in a row.

dang it, i remember having to trash one because the audio was slowly fading to the left overtime! and it was one of the best gens i had music-wise! i reported it, but i was so sad

[queen willow]

You're not crazy. It gets worse and worse as clips or songs are remastered. It's about every single "Listen and Earn" A/B comparison I've done today.

[queen willow]

Export to multitrack, get any DAW type software (Ardour, Reaper, etc), import, convert tracks to mono and hope there isn't many instruments bleeding over to stems they have no reason to be in.

[queen willow]

I'd try copy and pasting the text into Notepad++, Zed or basically anything which is an IDE and not Microsofts latest attempt at invading their customers privacy otherwise known as Notepad. I guess the old, real version of Notepad.exe will do as well - *heaves for air* - then copy and paste it back into Suno to clear out any shady glitchy characters of unknown origin.

As I read my summary, it almost feels like someone pushed a dev build to production by accident and it's haven't propagated far enough to affect all users...yet.

[blazing sundial]

What I mean is for languages using Unicode (such as Vietnamese), the song itself is fine but the lyrics displayed in the video are messed up - it is not an issue of weird characters.

[finite sun]

i'm only covering from the source song though. not doing a cover of acover of a remaster or so, just still working from the source material so to speak...

[queen willow]

Ah, sorry, misunderstood. I guess it's another post-it for the board related to parsing, specifically failing to handle certain characters, and somehow not throwing an exception and bailing out.

[queen willow]

Yep, I'm hearing the same thing in my own projects. One of my last published ones barely pass as the guitars are more or less pulsating, but as it's a metalish song.... :D

In fear of ending up on another tirade here, I'll remove myself from the keyboard to get some food and rest. But seriously. It's well past time for a roll-back. I've only been around for about 3 weeks, and the rate at which the audio quality seem to be diving into the nether realms and new weird behaviors from v5 is increasing - is at best confusing.

[finite sun]

it's sad. i have songs i cannot use as they are because of some issues or missing things such as ad-libs, and the cover feature doesn't work properly. well, at least the source material is still tere and i can work again on it later as i please

[queen willow]

My workstation once more sends its regards and hope that this interpretation of what I attempted to say above is ...less confusing (even to me, and I wrote it):

Anything beyond creating a cover of the full song or an export containing only the isolated track you wish to improve quality for, will inevitably sound like the work of an inexperienced engineer. Specifically, one who hastily processes the track through a free dynamic EQ found online, then further ruins it with excessive compression settings—like a 2 ms attack time paired with a short release.

With careful BPM specification, along with Style and Audio influence set to 100% and Weirdness set to a random low number, will likely result in a cleaned up and fairly exact copy which can be opened in Studio, where you can then extract and export the cleaned up stem, then finally re-import it back into the original project.

As I'm polishing this rant further, it hits me how utterly absurd this is. Much less the sticky context stuff requiring me to download a wav file, only to re-upload it and create a new project in order to clear out old context from muted/deleted tracks/clips - which seem to cause new attempts at generating, regenerating or recreating to fix consistency/stroke issues by consistently replicating the exact issues I'm trying to get rid of. This also happens regardless of doing so on top of the original track or a new empty one, with or without a copy of the clip for reference during recreation/regeneration.

The amount of money lost to running-costs due to this quirk alone is slightly alarming to contemplate at scale.

Now, food - and a rage nap. This is ludicrous.

[queen willow]

Also, I suspect the Trash Can might be of the forever-variety, or at least with a 2+ week long grace period before it's actually emptied.

Might be worth having a look in there to see if you can find that song of yours. :)

[finite sun]

... what is even the point with my problem? i don't dl tracks to remaster them, i'm usualy fine with what suno offers and use suno tools such as extentions to get what i want. the only times i got to edit songs was for very specific things, like reassembling a song which will never be finished, or to use additional sounds and samples. otherwise i'm fine, and besides the few times i tried to dl stems they were of poor quality, so i decided to not work like that

[queen willow]

Additional context: When I say I'm trying to get rid of things, it's not just playing a wrong note or things like that, but it literally reproduces the exact terribly broken guitar amp and absurd EQ that interrupts an otherwise excellent "recording". Even if this glitch is no longer present in the project, like....at all. It remembers.

So long attempts are made at fixing a clip which "stems" from a shared source, you can bet money on it also replicating the glitches unless using settings that inevitably end up in a completely new song being generated.

The project doesn't matter as much as the file which was first imported into a project does. Anything happening after that, will survive as the connection to the source remain even if nuked from orbit within any given project.

[queen willow]

I'm just ranting in hope that maybe someone will catch any misconceptions, misunderstandings or confirmation bias that I may suffer from at this moment in time.... xD

But I feel you, completely.

It would be a horrible business model to make users want to flee into an actual DAW. :)

It dawns on me that it's not entirely unliky that Suno isn't utilizing a rolling context window.

It opens a whole new can of worms, but at least then it wouldn't end up with windows so crammed that it think the first thing it have memories of - must be how it shall always be.

[analog owl]

I have a new bug. Its getting frequent. It charges 10 credits but only produces 1 version sometimes. How about charge me 5 credits and do ome version. I csn pay another 5 for a second.

[remote crescent]

the same thing happens to me

[harsh flicker]

Hey everyone, I ran into a bit of a bug with my Suno subscription. I was originally on the $8 normal plan (2,500 credits), and I bought a couple of extra 500-credit packs for $4 each. When those ran out, I decided to upgrade to the Pro plan, which gives 10,000 credits a month.

However, when I tried to pay for the Pro plan, my card didn’t have enough balance and the payment failed. At the same time, I got credited with both the 10,000 Pro plan credits . Now my account has those extra credits, but it's also stuck waiting for the $30 Pro payment that never went through.

Could someone help me get this sorted out? Thanks in advance!

[merry sorrel]

Suno still doesn't understand simple instructions and still messes up the simplest of lyrics, I'm tired of supporting something that promises new quality, new innovations without addressing underlying issues which have appeared since the first models. I'm sorry if my message sounds bitter, but I burned through credits, trying to get SUno to do simple things, like male voice saying a couple words, female a couple other worfs. Well prompted, spaced out, emphasised who says what and still, it does what it wants regardless of the sliders as well. It's a fun pass time, but not a serious tool.

[golden tinsel]

Singing the prompt in the lyrics. Happening on ios 2

[ocean phoenix]

The auto-play is broken.

After 1 song is played (from the created ones) , instead of continuing to play the next created song, the player goes to a random song
Shuffle option is not enabled (obviously - and can be seen from screenshot).

I don't know if tech guys from Suno even look on this chat to address such issues but im 100% sure they need better QA and/or better time and resource management to fix user experience issues.

[vale hawk]

Another problem with the playback function is you can't even turn off auto-play, it used to work a long time ago and I am talking months and months ago. But now it will always play the next song or as you say some random song now.

[thorn belfry]

I encountered a bug with unpleasant consequences. I cleaned up my library, deleted some songs, and transferred others to other workspaces. However, it seems that everything was sent to the trash instead of being moved to a workspace. Please tell me there's a way to recover them, to view the “trash”... I discovered this after finishing sorting through an entire workspace...

[burnt jackal]

To view the trash click this button on the Library page at the top right. You can recover songs from the trash by clicking the 3 dots or right clicking the song and selecting "Restore to Library"

https://suno.com/me/trash here's a quick link to the trash

[thorn belfry]

thanks ❤️ I see some of my song, ouf. However, there is still this strange behavior, where something was put in the trash even though I had selected the “move” option.

[burnt jackal]

np! honestly I'm not sure about that one. I've never seen it happen personally.

[thorn belfry]

Maybe just bad luck... I will be more attentive to the next cleaning.

[void sage]

Yes I am getting this also it's weird
🤷‍♀️

[void sage]

Yes I got this a couple of times and this was instructions from the style prompt box not even the lyric box, pretty weird.

[burnt jackal]

probably this

[stark rune]

I got this popup when downloading an mp3 of a song I made when I had Premium:

Also, I am only able to download mp3 of the songs I made with Premium.

Does this mean the system isn't actually tracking what songs are copyrighted or Pro, Premium? If so that kind of makes that aspect of upgrading null.

[burnt jackal]

WAV downloads are restricted to paid plans. It has nothing to do with what plan the song was generated on (unlike the ownership).

the popup could be a bug though if the song was made while on a paid plan

[stark rune]

Yeah I am not really worried about mp3/wav, that aspect just seemed weird to me (I am going to guess they are computing a copy of the file at request to save server space, so I guess subscription makes sense in this case). And yes, I haven't published a single song since my subscription lapsed.

I say lapsed, but I should be more concise: I simply reverted/downgraded to a free plan. It's not a case of lack of payment or declined payment etc.

[sweet rapids]

Pro account. First time attempt at creating a persona. Pull down to "create persona", fill out the form. Wah wah...
I really love the voice of this particular song. It's in Portuguese, so I'm wondering if that's the problem.
Windows 10. RTX 3090, 64GB RAM. Fairly robust. I tried changing the name of the persona. I tried changing the bio English instead of Portuguese. I tried three different browsers: Chrome, Brave, Opera.
So I looked on reddit, and apparently a lot of people are also having trouble creating personas...
I'd really like to get this solved. Any ideas?

Also, that error message? It's under the popup dialog box. For the first half dozen times I tried, I didn't even see the box, so I shrank the view to 90% and there, under the box, grayed-out, barely visible is the error. That most people aren't going to see on a desktop because of its placement. So that's a UI bug. I hope this feedback helps.

[mortal lotus]

Yes it's happening to me. It stating that I can't create a persona out of a song that was created by an uploaded file. The only issue is it wasn't created from an uploaded file, nor was the song that I remastered. So I'm not sure what is going on there.

[steep cipher]

I'm not able to subscribe to the pro plans-it is not redirecting to the payment/bill page. I've tried on the latest versions of Android, IOS, and Windows. I'm from India.

Can anyone help me with this? 🙂 #archived-ticket-help

[thorn belfry]

I confirm : sometimes, the "move" (to trash or to another workspace) had a bug.This seems to happen when actions are performed in sequence. I would say that in this case, the last selection remains “checked,” even though it has been moved, and is moved again with the next action (even though other songs have been selected and the action applies to them). I had this today : move one song on a workspace 1 , another song in another workspace 2 : the two song are on workspace2 and workspace1 is empty.

[burnt jackal]

this kind of information is really useful. thanks for providing the detailed steps 👍

[thorn belfry]

You're welcome 🙂 I work with developpers, I know how it can be hard to find "why" a bug happen 🙂

[red oar]

Bonjour,lorsque je crée une tige sur suno studio,j'ai ce message d'erreur . Merci

[pallid elm]

Is anyone else experiencing issues uploading files on the desktop app? Works fine on mobile, but I do not like the mobile app, the desktop chat experience is significantly better.

To clarify, the upload itself works, but the llm can't seem to open the file. Seeing some CORS errors in console when it tries to do that.

Trying to open the uploaded file from library in chat 😂

Right as I said that, I tried upload again and it worked. Go figure.

[wary barn]

<@&1108435550475653161> Help still unable to upgrade to premiere from pro. can you help? i sent an email to billing but no response for a week

[orchid arrow]

I found bug about the editor the other day. When I went to the editor the next song in the library list started playing another song. The solution I found was to go to the last song, play it, stop it, and then open the editor.

That seems to be solved in the browser now, though. So you probably already knew about it. But Ill just shoot it out anyway in case you don´t. Thank you.

[rocky ledge]

🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

Thank you for helping us make Suno better! 🎵

[golden sigil]

This may be a labelling issue?

[arctic sierra]

Heyho. I need help.. I subscribed. Now I can’t generate anything because it says:
'Your subscription is past due.
Please update your payment method.'

But the money has definitely gone through...

[void sage]

I am having an issue with remastering.
I tried multiple times with one song and every remaster has garbled the lyrics no matter what setting I use (subtle, normal, high)
🤔

[red oar]

Hello, when I create a stem in Suno Studio, I get this error message. I've tested it with Firefox and Chrome. Thank you.

[undone copper]

the webservice lags like a late 90s website for the past 2 weeks. Impossible to work with. not sure if its a database or server location issue

[sour patio]

Tried to download the stems for a song, paid the tokens, but I wasn't able to download them. Is there a resolution without paying more tokens?

[hollow sand]

Just in case it's this: Make sure you have the same lyrics displayed in the song you are remastering. The remaster uses the displayed lyrics so if they are missing it's likely to not sing them properly.

[fiery oyster]

Found a bug where it jumps way down the list after playing the latest generated song in the library on web (edge browser)

It's also glitching out now when I open this

Ah, I see now this happens when you expand the side bar when the lyric box is maximized

[queen willow]

This is rather impressive, but I haven't been able to generate a single cover of an otherwise good sounding track tonight which I wish to replace the lyrics for.... They're all either stumbling over words, mispronouncing things or straight up entering another dimension.

[sharp eagle]

Anyone from the dev team, can you message me please, I got something VERY important for you

This is a matter of the magnitude of 10/10, like, the CEO should msg me ASAP

[empty frigate]

The ReMi lyrics won't let me generate songs about dinosaurs due to "copyright". I think this is a bug but i'm not sure. I don't think anything in my prompt was copyrighted.

[oblique rock]

[Critical Payment Bug] Pro Plan Button Failed (India/INR)

Platform: Web Browser (Chrome/Mobile Web)
Region: India (INR Pricing)
Issue:
The "Subscribe" button for the Annual Pro Plan (₹408/mo) is completely unresponsive. It loads but fails to trigger the payment gateway (Stripe).

Comparison:

• ₹408 Button (Pro): Fails silently. No pop-up.
• ₹1200 Button (Premier): Works perfectly. The Stripe checkout page opens immediately for ₹14,400.

Suspected Cause:
It seems like a configuration error with the INR currency threshold for the lower-priced plan in the payment gateway settings (common RBI recurring payment issue).

Evidence:
I have attached a screen recording showing the ₹1200 button working and the ₹408 button failing side-by-side.

Request:
Please check the Stripe configuration for the India Pro Plan (Annual). I want to purchase this plan but am currently blocked.

[analog owl]

My studio beta has recently updated to v1.1.0 and now wont play any songs.

[analog owl]

Songs load and play in create mode. But not studio mode

[analog owl]

Ok. I fixed it

[digital dome]

Do not purchase any subscription on Suno. You won’t be able to cancel it at all. They will keep charging your account, and their support doesn’t respond.

[burnt jackal]

I've canceled several times when taking a break and it worked fine on my end. Support can take up to 4 weeks or so depending on backlog. If you need an emergency follow up to an existing ticket use #archived-ticket-help and hopefully a staff member can chase it up for you

[smoky iron]

i have a issue on uploading

[glacial garnet]

Ahoy Suno Code/Dev team - please look into whatever goes into the code for generations around "rock" music. Any semblance of a "rock" based prompt I have tried for generations in the last day or two keeps spitting out "songs" where the instruments go dull, fading into the background, then come back as some sort of garbled roar that overpowers everything else.

[onyx goblet]

Unable to extended sub with the black friday deal.

I am on my second annual subscription with suno. Wanted to take advantage of the Black friday deal to add a year to my sub..... but it won't give me the option.

Is it a bug or a lack of loyalty to long time subscribers?
Hoping bug.

[pallid elm]

Ok, and another time where right after I complain here, it works. I swear to god... is this the workflow?

[remote crescent]

Why is there no Black Friday discount for those of us with the Pro plan who want to upgrade to Premier? ist only for free accounts? Or is this a bug?

[pallid elm]

Looks like the upload only works for the first time when I clear local storage and log back in again.

[burnt jackal]

huh? looks like it's available for me (on Pro currently)

[remote crescent]

not for me

[pallid elm]

Pretty sure I also didn't get a discount signing up to premier ha

I signed up on Friday or Saturday

[burnt jackal]

Oh dang. Have you tried completely clearing your cache?

and maybe try signing back in just in case

[remote crescent]

I just tested it on 3 browsers and the same thing happens

I'm frustrated because I wanted to take advantage of the offer for the premier plan and I can't

[burnt jackal]

do you use the app at all, or just browser?

[remote crescent]

Only browser

[burnt jackal]

got me beat then, sorry. I have noticed a few people on reddit say it's not showing for them too. might be worth keeping an eye on it in case someone finds a solution or Suno fix whatever is causing it not to display

[dusk flicker]

SUNO has changed my SONGS…!!!!
Someone with the some problem?
Diferent voice and sound…
They were already generated days ago

[swift totem]

No picture being generated at song creation time, at the moment. Web browser.

[torpid dust]

I can't create an image either, and it's created with a blank background. And when I create it and play music, it starts playing from the third time. The second song is skipped. I tried deleting cookies, but the symptom is the same. It's a bug symptom.

[old mural]

Image generation is broken

[swift totem]

ok, refreshed create page, I can see that the image is there now, though its taking an age to appear. More worringly is that the last song I created has now disappeared, not even in the Library. And the song generated before the last song seems to be 'hung' as I am unable to play either version.

[golden saffron]

My Google Play subscription is active, but my Suno account is stuck on Free mode. Support email only sends automated messages since January 13. Can a moderator please forward my case to the billing team?

[swift totem]

put a ticket in . https://discord.com/channels/1069381916492562582/1372994443656957952

[cloud arrow]

Hi, my Suno account is broken when I log in with Facebook.

Profile area stays grey, no username, and I can’t use Create. On my phone I get “Create Form Error – There was an error loading the Create Form”.

I already tried clearing cookies, other browsers, incognito, PC and mobile, but the issue is still there.

Please help check this account. 🙏

[toxic verge]

Greetings.

I'm needing to use a promo code but I'm unable too due to a default payment error (cashapp in this case). Now, to further complicate things, I can't even 'remove' the current Black Friday promo when attempting to upgrade my account.

I've E-Mailed Suno on November 18th but have yet to receive a response or any type of assistance, so I'm now looking here to see if I can get someone to help.

[swift totem]

When you stay it's stuck in free mode, what happens when you Sign Out, and sign back in with your email address (assuming you previously Signed in with your phone number). Alternatively, try signing back in with your phone number (assuming you previously Signed in with your email address).

[safe bronze]

I can't seem to upload audio. Help?

[safe zealot]

can't upload or generate lyrics for me , laggy

[ebon flint]

cant generate lyrics either

[safe zealot]

end of the world maybe ...

[ebon flint]

works now if i spam

pretty annoying though

[void sage]

Yes, I made no changes just remastered a track that has clear lyrics and the remasters (several gens) was unintelligible lol I gave up in the end

[ebon flint]

signs have never been clearer... world is ending

[safe zealot]

but i dont have in my library haha.. yes good luck everyone haha

[real coyote]

any updates on this critical stem issue? #🪲┃bugs-web message

[cold harness]

Big bug / issue 🚨 : I’ve generated 2 versions of a given song on Suno.
I’ve downloaded both and combined them in a single one in my DAW and have uploaded the merged version in Suno in order to continue to amend it (via the cover feature).
I got this alert ‼️ 🔔

I’ve tried on the app and I got the same alert.

First time I got this issue, whereas I use this framework very frequently.

Can you fix it? Thanks

[safe bronze]

Dude, this happens because you are uploading copyrighted material. Nothing to do with Suno's error.

[cold harness]

Not at all. The songs are produced / generated by Suno

[cold harness]

It’s when I have uploaded MY own songs that I got this issue…
Music composed by myself. Placeholder lyrics provided by Suno itself

[safe bronze]

Well, for me, I always get that error message whenever I upload a song from a mainstream artist

[cold harness]

I do also, but I have never got this alert with my own songs generated through Suno and then re-uploaded with changes

[cold harness]

Not sure if this is because Suno wants to prevent this kind of framework that bypass their Studio offer…

[safe zealot]

your message for me, and you re right. its my song but its a remix of exicting song, my bad ! thanks for help

but lyrics was very laggy on other song

[ebon flint]

Trying to generate a text to video, anyone know if this takes a looooooooong time or its part of the ongoing issues?

oh...

[remote crescent]

You're right, I've seen it on Reddit too. Is there an official Suno representative here who can help with this?

[cold harness]

Sorry @safe bronze I thought you were responding to me

[digital salmon]

Cannot accept the Black Friday Deal. Am on Premier and would like to re-up for another year. However, there is no button that says "Immediately Prorated" for upgrade / downgrade / cancel / etc. It just wants to renew on Dec 1 and doesn't seem to have any way to resolve that. Downgrading fails 100% of the time, BTW. So I can't do that at all.

Any ideas? Sent a message to [e-mail] but not holding my breath on a turnaround on response.

if I try to go to monthly premiere then I get this:

if I try to cancel through Stripe then it works but it only allows me to re-open the same subscription. I see no way to end the subscription early

outside of creating a new account

which would be annoying

I'm feeling a little stuck here

[pearl topaz]

Hello, I would like to subscribe to the Premier Plan for a period of 1 year, but when I click on subscribe, nothing happens, it doesn't work.

[remote crescent]

The truth is that Suno isn't doing well with the Black Friday offer; many people aren't getting it, and you're getting it completely blank.

[pearl topaz]

Isn't there a way to contact an admin?

[exotic sun]

So, here's a weird one that's happened a couple times now. Suno will sing the song description in the style box.

[hollow sand]

This can happen if your style prompt looks like lyrics. Typically if you have the prompt on multiple lines, and with certain kinds of punctuation (brackets for example are used to indicate backing vocals.) Usually for this it's best to keep the style as a plain text set of instructions, just in one big paragraph.

[exotic sun]

Ahh. I thought it was because my lyrics are like 2 words per verse, so Suno was trying to make it up lol

[hot bronze]

@rancid fossil @sand depot @sand depot @rancid fossil Hi, I need your help with my Suno Pro subscription.
My Pro plan was purchased from Norway, and the invoice is paid, but my account still shows "Free" when I log in from Iraq.

The person who bought the subscription (using my email) can see the Pro plan active, but when I log in, it still shows the Free tier.
(She is logged out now, so it’s only me using the account.)

I already emailed support and billing with all details and screenshots, but I haven’t received a reply yet.

Your help is very appreciated.

[arctic adder]

hey guys, i havent any subscription and the black friday deal isnt showing up for me on web...

it just works with a different account..

[wanton sinew]

Why doesn't the security or phone number option appear in the profile editing menu? ...I feel unprotected if you don't add security options.

[thorn heart]

Hi guys is there anyone able to download their songs

[velvet vault]

Mp3 works. I'll test wav

[velvet vault]

do you have a paid account?

[velvet vault]

wav dont work

[thorn heart]

Its a premium account I have

[woven otter]

anyone else gets this fun message when tryin to generate a song?

[hollow sand]

There are technical issues affecting many users at the moment. This is being worked on (I don't have an ETA I'm afraid.)

[harsh plover]

i cant download stems, ive re-gen'd them, nothing, all file types i get a "internal server error" white page

[hollow sand]

I also get the same. Will pass this on internally.
Seems to only affect the "Download All" option - Individual stem download seems OK

[tardy steeple]

I’m trying to generate a song using the public-domain text "Hanuman Chalisa", but Suno keeps blocking it with a copyright error. This is a historical devotional work that is legally in the public domain, so it shouldn’t trigger copyright restrictions. Could you please review and allow its use?

[hollow sand]

This should be working again now.

[hybrid aspen]

Weird. Black Friday deal shows up on iOS app but not on website. Would rather upgrade from web browser. Anyone else having this problem? I see the deal before I log in but after I log in the offer is no longer available. Is this deal not available for existing pro member wanting to upgrade to the Premier Plan?

[cunning basalt]

Anybody try to upgrade from pro to premier on iOS for the Black Friday deal? Ready to upgrade, haven’t heard any success stories yet

[remote crescent]

It hasn't been working from the browser or Android for days either.

[gaunt obsidian]

"Instrumental" style tag doesn't prevent enforced vocals garbage generation, bugreports ignored

[remote crescent]

The Android app has been updated and the Black Friday deals are now showing, but when you try to rupdate, it takes you to the website and the Black Friday deals still aren't there. The website is bugged.

[hallow sparrow]

Correct - not working for me as well. So strange - don't they want our money?

[hallow sparrow]

Same issue here

[queen willow]

I have no idea how to put this nicely, but Suno is bugged pretty bad. It is completely incapable of recreating a single instrument. It'll either ignore the instruction entirely, or include/bleed other instruments (often just sounding like garbled garbage).

Like I instructed it to Recreate a bass track, and you can hear poorly reconstructed parts and bits of everything else fade in and out - and the bass is barely there, but mostly not to be heard at all - and when it is it is out of sync with the rest of the track.

I do not fathom what has changed the last week, but it needs to be reverted. This is absolutely useless as a tool now past creating covers of covers of covers of covers HOPING that something will land where you want it to. There's 0 creative control.

Just in case this is not at all obvious: There's production, that's where paying customers live - then there's the testing branch, that's not where paying customers should be unless explicitly asked to be so - and if so; they should be able to switch between the builds. This is absurd. Sorry, but it really is.

And the constant switching of how an instrument sounds.......is not getting better. On the contrary, it's way, way worse. Electric guitars now is mostly just hollow distorted noise that sort of sounds guitar-like and is rescued by the presence of other instruments filling in the blanks - rendering the concept of stems entirely useless.

Oh, and I forgot to mention that when it actually does create a clean sounding track of a single instrument, has a habbit of compacting the full track I'm asking it to recreate down to about 75% of the original tracks duration, which is keeping the tempo, but aligns with nothing - so it's more akin to a speedrun of the parts it's supposed to recreate that requires heavy copy-pasting in order to fulfill it's function.

I don't know if it's a bug, but...read above.

[rocky ledge]

🐛 Bug Report Detected

It looks like you might be experiencing a bug! Please help us improve by submitting a detailed report.

Pro tip: If you have exact steps to replicate the issue, that will help us fix it sooner! 🚀

Submit Feedback

Click here to report the issue

Need Help?

Use the button below to get assistance from a moderator who can help reproduce and verify the issue.

Thank you for helping us make Suno better! 🎵

[queen willow]

Also, I can still not submit feedback via the webpage as it claims I'm not logged in.

[queen willow]

Yea, this tends to happen. If you like something, download it before Suno decides it's a good idea to "redistill" the track...

If anything, this product has gotten me interested in production again, but I suspect I'll be shopping around for another platform relatively soon.

[dusk flicker]

But they have no rights to do that!
I sent em an email but no response yet

[queen willow]

It is an interesting conundrum indeed. Good intentions backfiring spectacularly. :S

Keep us posted if you ever get a reply.

[finite sun]

please for god's sake remove the stupid recaptcha thing, or at least add the possibility to add the audio captcha. or at least make the accessibility cookie actually work when it's activated! please!

[remote crescent]

Meanwhile, the days go by and the Black Friday offer option runs out.

[hollow sand]

@dusk flicker @queen willow Once the songs have finished generating, they don't get processed further (even if you choose to remaster or edit them, you will get a new song - it won't modify the old one.) The only time a song is likely to become different is if the generation of that song needs to be restarted - this will happen within a few minutes of the song being generated / before it has finished generating.

If you have a specific song that sounds different when downloaded compared to how it sounds when played on the site, please send me an example of this so I can look into it.

[red oar]

I still can't create a stem on Suno Studio, and you

Is an update planned to fix this bug?

[shrewd nest]

Hi, I got this message yesterday.

[orchid arrow]

The earn credits functions seems to have a bug.
I did 6 songs, then it reseted to 10 credits without giving me the 20 I earned just before.
Edit: It might be a delay. I think I got some more credits all of a sudden.

[hallow osprey]

hey, i have a severe bug that needs to be fixed now

for the last few months, i have not been able to get past the "purchasing.." button when tryuing to top up credits. Now I was going to do my yearly sub and it's the same bug. I need help ASAP.

[celest quest]

I cancelled my Suno subscription through the Play Store and wanted to subscribe directly, but I can't do it through any of the available methods – different browsers, phone, computer – I simply click the button to start the process and nothing happens...

[golden sigil]

I think this is a bug...

[golden sigil]

I had the same problem but was able to purchase through the smart phone

[arctic adder]

any news how to get the discount ? It still doesnt pop up for me

[ivory glacier]

?? Google login not working, and it also logged me out

[hybrid aspen]

Did it work? I have the fear of doing that and nothing happening.

[fallen glen]

Seems like downloads not working or becoming VERY slow after a couple hundred.

6943-d2d10a85c64f8cfe.js:7 GET https://studio-api.prod.suno.com/api/gen/mysongguid/wav_file/ 500 (Internal Server Error)

Getting it like 1 in 10 downloads

[weak summit]

Stripe payment not working

Only 1 out of 4 credit cards even worked

And after charging me suno did not upgrade my status to pro

[burnt jackal]

Sorry to hear about that. You can send them a ticket using the instructions found here: #support-guide message

[weak summit]

They didnt charge the card yet ill wait and see

I used iOS instead

I think the stripe problems are known

[burnt jackal]

if it's related to this, then yeah #🪲┃bugs-web message

[fresh narwhal]

Suno dying? My uploaded videos are flickering for the thumbnail and aren't showing up at all.

[deft warren]

Are Stems down? I clicked to extract all stems, and after 2 hours, I still have this screen. I've moved to a new track and tried it again with the same result. Firefox. MacOS Sierra.

[queen willow]

Then there's a very late last pass that takes place after the spinning circle has cleared out. :P

[queen willow]

I would have to guess at this stage, but if I identify any note-taking-in-title pattern that is likely to be one of these or it happens again, I shall let it be known.

[slow night]

im having issues with the web.
i hit create and the page keeps loading
this url: https://accounts.suno.com/sign-in?redirect_url=https%3A%2F%2Fsuno.com%2Fcreate
and does nothing else.

i used suno normally this morning....so...what's with that?

[west mauve]

same, I was just about to post about this. it gets stuck in a loop

[slow night]

oh, then is a wide issue

[west mauve]

yeah. the website has been pretty rough recently. but i've been using it most of the day fine, so something just happened in the last 15 minutes i think

[slow night]

damn...i was remastering one of my old songs :c
oh well...i'll wait.

[true wagon]

oh phew! I'm having the same issue. I came on here to figure out if the issue is known. I've had a paid plan since february 2025 and when i login and go to subscriptions it's saying i an on the free plan which i've never been. so something must seriously be wrong.

i'm tyring to get to my library, 'create', and my profile and none are now loading for me either.

[ember plaza]

cant login on chrome or safari. what's up?🚨

loops around in "my_account'

[sand depot]

Hey everyone! Just wanted to give a heads up that we're looking into what is going on. If you're being affected, feel free to hop on iOS or Android app as we look into this! Thank you so much for your patience! Will update you as we know more!