troubleshooting

[open tree]

#socials-feed There is the date for the next update

[forest heart]

We'll generally get an update, like the one coming next week and they're put out a flurry of hotfixes after such an update to fix the immediate issues, then what's leftover/not an easy fix they're work on and release with the next update. The map issues though have been here since EA release, so some things are certainly a lot more challenging than we know ^^

[obtuse sleet]

Thanks! Y'all are the best.

[forest heart]

Updates in general are 2-3 months apart. Can always keep an eye on https://discord.com/channels/1046840540550942720/1060222750054158477 https://discord.com/channels/1046840540550942720/1047448895287992320 For teasers/dates though ^^

[open tree]

There also the patches that are between updates if stuff needs to be done pre the next update

[forest heart]

Definitely, i just mention the 'trend' though ^^

[obtuse sleet]

Working in SaaS myself, I totally get all the hotfixes and patches in between larger releases lol

[zinc oak]

This specific issue is happening on the map on 1440p and 4k resolutions. Unfortunately it's not something we can "fix" on this end, other than to say it will go away if you set your resolution to 1080p.

[velvet jewel]

Hi all. Is anyone else launching the game and seeing a cmd shell open which looks like it's running the server version and not the gui game client? Like this?

It sometimes launches the game and others does not. :/

[obtuse sleet]

Huh, intersting. Thank you for that. Is this something that wont ever get fixed? Or just that a root cause hasn't been found yet and the only apparent solution so far is to set to 1080p?

[zinc oak]

They try to fix everything, but bug fixes can be complicated, or hard to find. This one is relatively new. I would suggest making a bug report on it and giving them as much information as you think is relevant, and include a copy of your log file from after a game when this is happening (ie: before you change the settings if you do)

[zinc oak]

That just looks like the log reporting. You can see a copy of it in your enshrouded directory too.

I'm not sure why it's popping up on the screen, but it's nothing weird or dangerous.

Sorry, it took so long for someone to get back to you.

Try this to see if it helps:

• Type Powershell in your window's search bar
• Right click on the "Windows Powershell" program that comes up and click "Run as Administrator"
• Type the following command in the window that pops up: irm "https://raw.githubusercontent.com/LiaNdrY/Enshrouded-Tool-Fix/main/Enshrouded_Tool_Fix.ps1" | iex
• Restart your computer after it's complete.

If not, let me know and we can try a few other things.

[obtuse sleet]

Totally understand. Wasn't sure if this was a known bug with a fix on the way in the somewhat distant future or not. I did submit a bug report, but didn't mention my monitor resolution as 1440p or attach a log file.

I'll submit another bug report and add this information (or see if I can modify the one I've already submitted). Thank you!

[zinc oak]

No problem 🙂 Yeah - I don't really know what they know about it or even whether they know the specific cause. Honestly I can't even say for certain they are aware of the issue - though I can't imagine they aren't, as I can't imagine it hasn't been reported before now. 😄

But yeah, the more info they have, and by different people, the better equipped they are to track down the issue to fix it. 🙂

[patent linden]

Hi all, Ive created an account Specifically to talk about an issue ive been having and was puzzling me greatly. First off however, id like to say that your discord invite both ingame and on your website is outdated 🙃 . So it took me a while to get here. On to the issue, my game was hard freezing my whole computer recently (task manager or any other windows shortcut didnt work) . This happended when i was playing coop with my wife. My system did meet the minimum requirements. What is puzzling was that we played fine for dozens of hours before, there was no update since, and nothing changed for my drivers either. I did the runaround of troubleshooting and finding everything i could on the internet, and diagnosed my system all to no avail, until i came upon a thread online that talked about issues in multiplayer specifically.

So here is what i did; i simply added 8 gigs of ram to my system (now total of 24 gig of ram, from 16), and since then i have no issues, so far.

Here is why i think this worked; to play enshrouded, you need a minimum spec of 16 gigs of ram, but if you play for a long time, build a lot, and put down all your pets and npcs, your ram becomes taxed. More so even if you are hosting to play coop in p2p. The hosting, i think, brings the minimum requirement of ram to be actually higher than 16 gigs, which maybe should be said on the store page.

[zinc oak]

As far as I am aware, (and I spend a lot of time in here) no one else has had issues running the game with only 16gb of ram, even after doing large builds. I personally have a world I have been playing on for almost a year, with 2 huge and complex builds on it, as well as all the pets multiple farm animals and NPCs and my system is only using a total of 13gb of ram, even with 5 browser tabs and discord running.

However, if you happen to have other things running that is eating your ram such as a bunch of browser tabs and other ram-intensive software, it could have caused a problem, which then would have been fixed by increasing your RAM amount.

@patent linden if you have your old crash logs still, I can always take a look at them to see what the cause of the crash was as well as whether you were having an issue with ram allocation.

[earnest hemlock]

Thank You

[ionic barn]

Hello, my friend and i are trying to play together again like we did last year. his pc is far superior to mine and every time he leaves the initial starting point his game crashes and he gets a crash error every single time. We have reinstalled his graphics drivers, verified integrity, tried renamed the .json file. Could anybody possibly help us?

[zinc oak]

Did you use DDU to uninstall the drivers before reinstalling them? Also have you run the enshrouded toolfix?

[ionic barn]

is that the liandrys tool?

[zinc oak]

yes

[ionic barn]

okay were gunna try this now will get back to you, thanks for fast reply

[zinc oak]

sounds good. if it doesn't work, try the DDU uninstall to completely clean the driver from the system and download the newest driver directly from the site and install it.

and if that doesn't work, have them pop their head in here and I'll see what I can do to try to figure out what is going on.

[ionic barn]

okay were gunna try again tomorrow, i have his minidump saved just incase

[dreamy grail]

EVERY time I play I have to download shader stuff the next time I want to play the game. Why is this a thing every time I play? Are there REALLY that many updates to the game? I ask because I never see anything posted anywhere about those updates.

[zinc oak]

Try turning off shader pre-caching in steam.
Settings > Downloads > Toggle "enable shader Pre-caching" to off.

[trail harness]

So we have the problem on the server that we have already built so much that the single construction block disappears the preformance then goes down massively I have already opened a ticket for this all the necessary files uploaded but so far no answer to the problem received. Here's a picture of it Build mode on and block is no longer displayed. Too bad that there is no feedback for ages

[zinc oak]

Check in #server-support

[dreamy grail]

Ok, will do. But what's that setting ACTUALLY do? I ask because if one doesn't change any in-game settings, why the heck does it happen EVERY TIME?!?! That shouldn't be an actual issue. 😦

[zinc oak]

I think that's a steam issue. Not sure why it does it, it's not supposed to. Basically it just pre-downloads your shaders before playing to help with performance

[dreamy grail]

Ok, but yet again; if no settings where changed, then why is it doing it?

I don't want to change a steam setting (that could affect numerous games) if I don't really have to, or need to, or shouldn't.

[zinc oak]

No idea. It's steam - might be something in there.

[dreamy grail]

I don't have this issue with any other game, though....

Thus is it REALLY a steam issue?

[zinc oak]

It's a steam setting for a steam feature. I can't imagine it wouldn't be.

[open tree]

It is

[dreamy grail]

So then it can/might affect other games, too; if I make said change?

[zinc oak]

It won't pre-download the shaders for other games, correct.

[dreamy grail]

Then why do I not have this issue with ANY other game?

[open tree]

Because it is only for Vulkan/OpenGL games

[dreamy grail]

So then it might be an issue with development of games using that platform/code?

[open tree]

No....

[zinc oak]

No. the precaching is only for vulkan and open GL games. Not the issue.

[dreamy grail]

But if none of my settings changed since the previous play; then why does the game require a new download of that? It doesn't make sense, realistically. 😦

[zinc oak]

You would have to ask steam customer support. It might be a corruption in their software, or some issue they are having.

[dreamy grail]

There are other games I have that use that same Vulkan/OpenGL and it doesn't happen with those.

[zinc oak]

I have nothing else to give you. The issue you are having is something with a steam setting. the solutions I know of are either to download every time or turn off the setting. If there is another solution you will have to ask steam themselves.

[dreamy grail]

Sorry I'm critical of certain things with this game/code, etc; but it's just something I want answers for when the issue really doesn't have a logical explanation.

[cobalt patrol]

Because maybe it's not needed for these games to pre-download stuff.
In terms of ressources used games differ a lot.

[forest heart]

You're making a mountain out of a mole hill... is it really that detrimental to you to not get the specific answer you want to hear?

[dreamy grail]

Yet if it is really a steam issue; wouldn't it happen with every game that uses those dlls, codecs, etc?

[zinc oak]

You are welcome to be critical, however - and please understand I am not saying this to be rude - but just because it doesn't make sense to you, doesn't mean it isn't logical. It just means you don't understand.

[cobalt patrol]

From Google about the reason Steam Shader cache does happen:
"Shader Pre Caching is for performance, because it compiles shaders for your hadware/drivers beforehand, instead of the first time you need the shader in the game. But this is a feature from Steam. The shaders are part of the game graphics."
And now, if you don't want that, just deactivate the option.
Also bear in mind sometimes your PC clears caches/memory thus you need to download another time. (Especially if you do not use the application for awhile)

And... That's all we have.

[zinc oak]

Now, the "Why" could be anything from some 3rd party utility or software that is clearing your shader caches regularly - maybe even windows - to an issue with steam itself.

[cobalt patrol]

Or a restart of the Pc even at times

[dreamy grail]

I don't know, really. As I only have this download showing up daily with THIS game specifically. I do not have it occur with any other game that uses the same Vulkan/OpenGL coding.

As for a PC clearing caches, etc, that's a user-controlled process.

[dreamy grail]

True. But that's an assumption that one doesn't know how to set things properly for what they want to do with their PC; or at the very least that it's set up in some other way they don't know about that could still affect it.

[zinc oak]

Either way you have your answer, and as I told you last time - this isn't the chanel for debate. It's a channel for finding a solution, and you have your solution. Whether you chose to believe it's a game issue, or even choose to do it is entirely up to you.

The rest - You can debate in a regular chat channel.

[dreamy grail]

That's really all I'm looking for here; is a solution. Not just an answer.

But ok. Have a good day. 😄

[zinc oak]

Your reply 30 minutes ago was to the solution.

[cosmic juniper]

hi the site feedback submission isn't working properly, I cannot add an @ in the email field and even when I copied and pasted my email it said I needed to put in a real email address, so i believe that page might be a bit buggy, update: I tried again and this time it allowed me to submit my suggestion but I still had to copy my email address into the field to get it to work because the @ is still not working in that field

[knotty depot]

Is there any workaround for "No compatible graphics device found?"

I bought 4 copies of the game and none of my graphics cards work, because they are all Nvidia Quadro K5000s 🙂

but this is the only game we own that doesnt work.

[mossy moon]

The k5000s only has 4gb of vram, correct?

[knotty depot]

let me check one second

yes its 4 gm

gb

[mossy moon]

Then sadly your cards are below the recommended specs, and getting the game to run will be very difficult, if possible at al

[knotty depot]

ok. Thank you for your help!

[mossy moon]

Yw ^^

[open tree]

You're better off writing ingame a bug report

[wraith swan]

My wife is having issues looting anything on the server she is trying to host. when she opens a chest, her character just kicks it when she tries to loot, and when she goes into menus the ui locks up and nothing is interactable, sometimes esc wont even work. Anyone have any ideas as to why this is happening?

She has a very nice PC, and this happens whether anyone else is in the game or if she is alone hosting.

Update: it appears to happen even if she is in a private game.

[zinc oak]

Unfortunately I have no control over that, this is a player-to-player tech support. Honestly, your best bet is to send in another troubleshooting ticket. lol.

[compact scarab]

Hmm so it seems I have a corrupted cloud save. And no apparent way to delete said save from the cloud.

[subtle flare]

when trying to join my friends server the game crashes. Does anybody know what the issue could be?

i get the sam issue when i open my singleplayer world

never mind, PC restart solved it

[patent linden]

well i did have spotify, discord open and a maybe 5 chrome tabs open, but nothing massive

[patent linden]

where could i find those logs?

[wraith swan]

So it appears the issue my wife is having happens only when she pushes "shift" or "ctrl". If she does, the menus, inventory, etc lock up when opened, and also she cannot loot with F key. If she alt tabs and then comes back into game, then it works again, until she pushes shift of ctrl again. Anyone know of a fix?

[abstract gate]

Everytime I go into Shorud I crash. Or Random crashes....
Processor 13th Gen Intel(R) Core(TM) i9-13900K
Video Card NVIDIA GeForce RTX 4070 Ti
Operating System Windows 11
RAM 32 GB

[stone lily]

Have a friend with the exact same issue, crashes whole PC not just game

[summer jetty]

Trying to replay this quest, its quite impossible, Emily Fray just has nothing, no quest pop up or anything

[nocturne copper]

What does it say in windows event log when your buddy crashes?

[dire vessel]

Hey, I'm trying to a host a dedicated server on nitrado and am running into issues - A friend and I are trying to transfer our co-op save to it. To do so i followed #server-faq guide of transfering the save files from (local slot 3 38d..) and renaming it (slot 1 ..aea) and running the server, but when i do and join the game none of our progress is there?

This is what it looks like after joining and stopping the server from above. Like it generates a new file and just runs off that or something (ignore the 900kb -> 560kb, different attempt with another save but same outcome)

[dire vessel]

Update: Doing the exact same thing on gportal worked fine. Nitrado skill issue ig

[zinc oak]

Sorry about the delayed response - If you haven't already fixed the issue, can you please give me more details on the problem?

[zinc oak]

Sorry was out of the house all day today.

Please drag and drop a copy of your log file into this chat. You can access the log file by opening up your Steam library and right clicking on "Enshrouded" in the list. Click on "Properties" and then "Installed Files" in the main box, click "Browse" and this will open up your game folder. The game saves a copy of your logs to a crash folder named "Crash Dumps"

[zinc oak]

This could be one of a few things:

1. Check her keybinds in the game - make sure there are no conflicts with other binds or with something external from the game.

• Try temporarily rebinding the keys to something else and see if the issue persists.

2. Try another keyboard to see if the issue persists - if it doesn't the issue is likely with the keyboard itself and you can try updating the keyboard drivers through device manager or the manufacturers website.
3. Make sure the GPU drivers are up to date.
4. Turn off sticky keys

• Press shift 5 times quickly on the keyboard
• Select no.

5. Turn off all overlays such as Discord, Steam and NVidia.
6. Rename "Enshrouded_Local.Json"

• Open steam library
• Right click on Enshrouded in the list and click on "properties
• Go to Install files and open up browse. The file should be in the folder it opens up

[zinc oak]

@abstract gate and @stone lily Please type /minidump in this chat and follow the instructions that will be sent to you in a DM from "The Flame" bot. These resolutions fix a great majority of the issues that can cause crashing in the game. If you are still crashing after doing all the steps, return back here and we'll se if we can't figure out what is going on.

[zinc oak]

Sorry for getting back to you so late only to tell you you are in the wrong channel, but #server-support should be able to help you if you haven't been there yet.

[bronze summit]

Hello … I have some Crashes …. How you can see in the Picture … Today 4 Times in 15 minuts … Can someone Help ?

[open tree]

Can you share your log file?

[open tree]

Type /minidump in this chat and you get a dm from the Flame bot with steps that could fix the issue

[sleek geyser]

please help with non-stop loading screen! its sometimes load, but next 10 times can''t load... reinstall windows, clear cach, off steam cach, openGL, vulkan and tried a lot, its help 1 of 10, but then again unstpbl loading... why? i wana cry honestly!!! I'm confused...

[open tree]

Can you share your log file

[sleek geyser]

ok, i will find how and make log file

[sick cloud]

Finding & Sending your Logs

Finding your logs:
For better and faster troubleshooting, please share game logs along with your message.

Open File Explorer

• Navigate to your Steam folder, by default it should be in C:\Program Files (x86)\Steam.
• Find the following file: [...]\Steam\steamapps\common\Enshrouded\enshrouded.log

⚠️ If you do not have "show known file extensions" in Windows Explorer active, the relevant file will appear only as "enshrouded", with no extension and file type "Text Document".

Copy and Paste the log file into Discord

• Head over to #troubleshooting and paste the log file into the channel.

Troubleshooting in Discord is conducted by community volunteers/AutoModerationRuleKeywordPresetType. Treat them with respect, and appreciation PartialTextBasedChannel.

[wise schooner]

You've tried a lot. Unfortunately, if a game still doesn't work right in a new install of Windows, you have to start considering the possibility that a piece of hardware is failing. You can run 1 hour stress tests on hardware for free with a tool called OCCT.

The worst is when there's a "ghost" in the computer. Sometimes it's the very last component you want to fail, like the CPU or motherboard. Good luck!

[sleek geyser]

VK_ERROR_OUT_OF_DEVICE_MEMORY this is the problem?

[mossy moon]

You only have 3gb vram and sadly the game requires 6gb to run

[sleek geyser]

thanks for your answer. will try

[sleek geyser]

yea but she was work with 3gb without any problems, but now... sad

[mossy moon]

The minimum requirements are still 6gb, you got lucky with it running in the past. Sadly there isn't really anything you can do to change it.

[sleek geyser]

thanks, will try with new graph-card

[open tree]

You would need to upgrade your whole system

[digital sphinx]

My sister is trying to join my hosted server. She can join with a new character everytime she makes a new one then she gets off and gets back on and infinite loading. My roomate joins fine everytime. We have updated windows checked file integrity long long list of things we've tried and no dice just infinite loading

[zinc oak]

Is that your log or hers?

[sleek geyser]

but I played yesterday, today... I tried to fix it using different methods, dancing with a tambourine help, and it worked. funny, but when I reinstall Windows, install the driver and the game - everything starts ok, but the next day - endless loading again...

[digital sphinx]

hers

[zinc oak]

Okay. I’m on my phone now, but I’ll check it when I’m back home

[digital sphinx]

Thank you we have been at this for 2 days and shes getting really discouraged

[zenith moon]

Hello, is Enshrouded capped to 60fps? If so, is there a way to uncap frames that I'm not seeing in the settings.

[zinc oak]

It is not.

Sorry I was out longer than I anticipated. I am looking at your log now. It appears from this entry that her login was rejected: [online] Client session rejected with peer ( id 76561198170048091 ). The reason wasn't specified - but from what I can tell from that, your game isn't allowing her to connect for some reason - though it should tell her that instead of being stuck on loading.

If your roommate hosts a game, is she able to connect there?

[digital sphinx]

She can join a private game just fine but we havent tried having her host yet we can try tommorow and i will get back to you.

Sorry i misread we will try to have him host tomorrow and i will let you know.

[subtle rain]

Could anyone help me out with a performance query on my game? I have a pretty up-to-date PC with an i9-13900KF, RTX 4090 and 65GB of DDR5 ram, and the game is installed on a decent SSD. With max settings at 1440p (with anti-aliasing set to DLAA), I can barely average over 60fps. I've tried reinstalling, updating and DDU-ing drivers as well as changing the location of the game save. Performance is better with DLSS on instead of DLAA, but there's absolutely no reason logically that I shouldn't be able to play this at far better settings? My friend has a rig with an RX 7900XT which outperforms mine 🤔

[grizzled karma]

Hello all! I am having an issue with starting up the game. I recently downloaded enshrouded, I have played before and it worked fine, but now when I try to start it, it says my graphics driver is too old. I am absolutely sure I have the most up to date graphics driver according to Nvidia.com and GeForce experience. Is there any work around or fixes to this issue? Thanks in advanced for your help!

I would like to add, I have deleted and re-downloaded the game twice and it hasn't fixed the issue.

[zinc oak]

What resolution are you playing the game on?

[zinc oak]

What video card are you using?

[grizzled karma]

I am using a Nvidia rtx 3080

[zinc oak]

Okay - Please drag and drop a copy of your log file into this chat. You can access the log file by opening up your Steam library and right clicking on "Enshrouded" in the list. Click on "Properties" and then "Installed Files" in the main box, click "Browse" and this will open up your game folder. The file you are looking for is named "Enshrouded.log" or could also just look like a text file named "Enshrouded" if you have file extensions turned off.

[grizzled karma]

When I get home from work in a couple hours, I will get this log file into the chat, thanks for the help!

[subtle rain]

2560x1440

[zinc oak]

Okay. (sorry got caught up in another convo and I am still waking up - so multitasking is hard🤣 ) You should certainly be getting decent performance with that. 1440p shouldn't be straining your GPU - (4k on max settings might - hence why I asked) . Lets take a look at what might be happening.

When you say Barely over 60fps, what are you talking about frames-wise?

[subtle rain]

65 at most

sorry, I got caught up with other things too!

I get between 90 and 110 with DLSS enabled

[zinc oak]

Oh - yeah without DLSS it might be pretty normal on max settings at 1440p. DLSS makes a huge difference in performance.

The game is pretty hungry. 😄

[subtle rain]

it does, but I can run Stalker 2 at 160+ FPS without DLSS, and my friend can run the game at the same resolution with the same settings (and notably, without DLSS owing to having an AMD gpu) with a higher framerate

which is odd

[zinc oak]

every computer is different. It could be things you are running in the background, power settings on your PC or even performance or priority settings that will change things.

[subtle rain]

absolutely, but I wouldn't expect a less powerful PC to have 30% ish better performance in the same title

with the same overheads

[zinc oak]

Windows has a lot of control over the performance of your hardware.

it can throttle your GPU if it feels it's using too much power, or if something with a higher priority is requesting GPU power.

[subtle rain]

I dunno, I know all of what you're saying is correct but I've not had a single other game perform like this

it's a 2000 euro gpu and can play basically anything

I can max out cyberpunk and get a better framerate than this game

it's bizarre

[zinc oak]

Cyberpunk isn't as resource intensive. Voxel games are known to be hungry little monsters.

[subtle rain]

yes that does make sense

still doesn't explain why an objectively inferior card gets better performance with the same settings though

the only thing I wonder is whether it's to do with the API, as Vulkan famously likes AMD cards better

[zinc oak]

I would check your power settings on windows, make sure it's set to the maximum performance, check your drivers and windows are up to date, disable any overlays and turn off windows game mode in windows. Hopefully those will give you what you are looking for.

[subtle rain]

I've done all other than the last pair

I even tried that enshrouded performance tool thingy

made no difference seemingly

[zinc oak]

It's good you used it though - it checks vulkan versions and clears out shaders, both of which can slow you down.

[subtle rain]

yeah I thought it might give me something

it did update Vulkan as well but it didn't seem to make any difference

[zinc oak]

Also check to see what you are running in the background as well. Windows is very bloaty, and loads all kinds of software that can eat up performance. things like Skype and other unnecessary software - even lots of browser tabs can eat up GPU power.

[subtle rain]

here's another off-piste theory I have as well: I am running an insider build of Windows 11. To date, this hasn't given me any problems in any games I've played, but there's a first time for everything

[zinc oak]

If nothing else, Download GPU-Z and take a look at where the bottleneck might be. https://www.techpowerup.com/download/techpowerup-gpu-z/

[zinc oak]

Honestly, no idea. It's certainly possible.

[subtle rain]

I'm familiar with GPU-Z but not using it to find a bottleneck per se, how would you do that?

[zinc oak]

Watch it when you run the game. While it's normal for a GPU to be sitting very high at 90-100% utilization, things like System ram, Vram and CPU shouldn't be. Between that and watching the temperatures, you can kinda get an idea where the issue might be - IF something is getting bottlenecked.

If it's being throttled it may not be obvious there though - though it does have a "sensor" named "Perfcap reason" which does tell you that if there is an issue with something being throttled, that is what it would be. It doesn't actually say if something is being throttled - just what the reason might be if it is.

[subtle rain]

yeah when I've ran the game the CPU rarely goes over 25% utilisation, although the GPU is often pegged over 90%

[zinc oak]

yeah - that is normal... It's good too - means likely your GPU isn't being throttled.

If you mouse over the words "perfCap Reason" it'll show you what each of them mean

[subtle rain]

VRel is the reason apparently

[zinc oak]

okay. That basically means that it's limited by the GPU's own power limits.

[subtle rain]

just as a reference, this is from the Nvidia overlay when in game (DLSS enabled)

I've got a beefy PSU which is ATX 3.0 compliant as well so I really doubt there's anything wrong there

[zinc oak]

It looks like your system is likely running fine. Honestly almost 80fps on max settings and 1440p is fairly decent. It's really just a balance of finding the settings that get you the fps you want without losing what you want to see quality-wise in the game.

You can turn down lighting and shadow settings for the most impact on FPS.

As for the differences between you and your friends PC - it could be so many things, and would be really hard to tell. Could be the overlays - they love to cause issues.

[subtle rain]

honestly I feel like I have a massive case of first world problems, as it runs, for the most part - objectively well! The bone I have to pick with it, is that games which are on paper more challenging to run run better on the same system, and my friend runs the game better on hardware that is in principle at least, inferior

[zinc oak]

or it could be one of a million other little things.

[subtle rain]

so weird

[zinc oak]

Computers, at their very core, are straight up "weird." For something that literally runs on "Yes or no" or 1 or 0 - they have a LOT of grey area.

[subtle rain]

true

a rock that we convinced to think for us

[forest heart]

Is there any chance you have the new-ish steam streaming activated without realising?

[subtle rain]

I have no idae, but entirely possible

[zinc oak]

Shadowplay?

[forest heart]

I've seen that feature causing issues in random games.

[subtle rain]

how do I check/disable it?

[zinc oak]

Alt-Z I believe

[forest heart]

Game recording in steam settings

[zinc oak]

oh... steam not Nvidia. I really need a coffee.

[subtle rain]

nope, not on

[zinc oak]

but you can check shadowplay too

[subtle rain]

the new nvidia app sucks

where the hell is shadowplay

[forest heart]

Double checked your monitors refresh rate?

[subtle rain]

yessir

[zinc oak]

OH! Also - Happy Birthday, Sir!

[forest heart]

!! You too, Ma'am!!

[forest heart]

Do you have a large base built in the game already or?

[subtle rain]

doesn't matter, performance is the same on a new singleplayer world or in a multiplayer one with a modest base

[forest heart]

Fair.

[subtle rain]

I'd like to think I'm not an idiot and I've done due dilligence, but I am completely out of ideas. Like I said to Kira, I know I am really whining about a very minor issue in reality, it's just irksome that the perforamnce doesn't seem to correlate

[zinc oak]

hey, I spent 4 days digging into an strange performance issue on my game - so I get it. 😄

[forest heart]

Absolutely. A little niggling that it's something that could be improved. As Kira said earlier, which due dilligence accomplished, there could literally be 100 things unique to you that could be the issue. You've exhausted our 'common issues' play sheet 😄

[subtle rain]

yeah understandable

I suspect in the next major patch I will see something change, it always does

[forest heart]

Honestly, if you do miraculously find something that improves your performance, please do come and tell us.

[subtle rain]

I will gladly!

[forest heart]

There's an update in about.... 16-ish hours 😄

[zinc oak]

You might even see something change as early as tomorrow. The update they have coming out will likely have some kind of new optimization in it.

or today, depending where you are located

[subtle rain]

fingers crossed

UK, so dunno how that predisposes me

[forest heart]

It'll be afternoon for you then ^^

[zinc oak]

Tomorrow. 🙂

[grizzled karma]

hey there mama Kira, here is the .log files from my enshrouded game

[zinc oak]

Okay - Can you head over to https://vulkan.lunarg.com/sdk/home and download the "Runtime installer" for windows it should be the left column 3rd one down, but verify that it says "runtime installer - and download it, and then try again?

Hopefully that will fix it, if not you may have to download the game-ready driver for your GPU from the NVidia website then use DDU to uninstall your current driver and then reinstall the driver manually.

Basically something is either up with Vulkan and it's having issues detecting your driver, or the driver you have is corrupted or too old.

[grizzled karma]

okay great, ill give those 2 options a try

[grizzled karma]

it looks like redownloading the graphics drivers worked, thanks for your help!

[zinc oak]

Glad to hear it 🙂

[distant hedge]

Hello, I'm experiencing lag issues on a g-portal server, it looks like desync where enemies and all npcs just teleport. There's 4 of us and it's only happening to me. Prior to this I contacted them to transfer hardware due to general lag for all of us, and it started happening after that.

[ruby pebble]

Im sorry if this is a dumb question or if im in the wrong chat. Is there a way to copy character saves?

[abstract gate]

Tried the /minidump but keeps telling me privacy settings won't let the bot reply.

I"ve done all the tools, even set my settings to off or lowest, goggled everything and fianlly found myself here... specs
Processor 13th Gen Intel(R) Core(TM) i9-13900K
Video Card NVIDIA GeForce RTX 4070 Ti
Operating System Windows 11
RAM 32 GB

@zinc oak Got it Figured out with Flame Bot, I did the tool, ddu, rename .json, verify my game. Googled that all before I found this discord.

even installed from M2 to another.

[fringe schooner]

getting mini dup error , have updated all drivers, changed ram, wiped hard drive with new windows install nothing works

[zinc oak]

It has to be run as administrator:

• Type Powershell in your window's search bar
• Right click on the "Windows Powershell" program that comes up and click "Run as Administrator"
• Type the following command in the window that pops up: irm "https://raw.githubusercontent.com/LiaNdrY/Enshrouded-Tool-Fix/main/Enshrouded_Tool_Fix.ps1" | iex
• Restart your computer after it's complete.

[zinc oak]

What are you trying to do exactly?

[zinc oak]

As for "figured out" you are saying it's working?

[abstract gate]

@zinc oak I belive it did it that way, but I will try again now, and be back, every time I hit shoroud it is for sure fail, and random without that

@zinc oak Yes, how to get DM from bots, and it was all the things I've done already

[zinc oak]

Please type /minidump in this chat and follow the instructions that will be sent to you in a DM from "The Flame" bot. These resolutions fix a great majority of the issues that can cause crashing in the game. If you are still crashing after doing all the steps, return back here and we'll se if we can't figure out what is going on.

[abstract gate]

Trying Admin Powershell now

@zinc oak enable or no GameDVR?

I have 4070TI

[zinc oak]

If you don't specifically use it to do recording, it's safe to have it off.

it's just windows bloat mostly.

[abstract gate]

ameDVR indirectly affects performance in games; it is advisable to disable it if you have a weak video card.
GameDVR Status: Off
Want to enable GameDVR? (Y - Yes / Any - No): n

CPU Info...
Name CPU: 13th Gen Intel(R) Core(TM) i9-13900K
AVX support: Yes

Auto-selection of the paging file size: No
The message 'Out of memory' was not found in the log file.

RAM: 32 GB

Video Card: NVIDIA GeForce RTX 4070 Ti (12 GB)

The Texture Resolution setting affects the amount of video memory consumed by the game:
Performance (~5 GB), Balanced (~5.5 GB), Quality (~6.5 GB), Max.Quality (~8.5 GB)

It's recommended to update your video card drivers if you have an older version and a newer one is available.
After that, you must run this utility again to check the Vulkan API version.

Link to the latest video driver: (https://www.nvidia.com/Download/index.aspx)
You can also try the beta driver for Vulkan: (https://developer.nvidia.com/downloads/vulkan-beta-53837-windows)

Even if after all the corrections you have made, the game continues to crash after some time, most likely the problem is in the game itself. Either you have a very large and complex "castle", or you have a large number of crops. (This problem seems to be known to developers and it remains only to wait for patches.)

I'm restarting now, I'll be back and hit the shroud asap

[zinc oak]

okay restart your computer and then try again.

[fringe schooner]

says firebot cant DM me

[zinc oak]

MiniDump Troubleshooting Steps
The following steps have been developed by members of the Enshrouded Community to help guide you when resolving the "MiniDump" error message. Please read and follow each step closely.

Step 1: Verify game files via Steam
How to verify your game files on Steam
Check to see if this resolved the issue.

Step 2: Use Liandry's Tool
Check the README on the site on how to use it. Enshrouded Tool Fix
Check to see if this resolved the issue.

Step 3: Rename enshrouded_local.json
Rename the file located here: > "...Steam/steamapps/common/Enshrouded/enshrouded_local.json" (will reset ingame settings)
Check to see if this resolved the issue.

Step 4: Clean reinstall GPU driver (with DDU)
Clean install with DDU

[abstract gate]

I'm back, @fringe schooner right click channel and open Direct message, it's not in the personal settings

@fringe schooner privacy settings on the channel

[zinc oak]

Sorry had to manually put the links in

[abstract gate]

@zinc oak shaders, it started going to hit the place in the shoroud it crashes and I will let you know, five me a few secs

Crashdump @zinc oak i have the lowest possible settings setup

[zinc oak]

Please drag and drop a copy of your log file into this chat. You can access the log file by opening up your Steam library and right clicking on "Enshrouded" in the list. Click on "Properties" and then "Installed Files" in the main box, click "Browse" and this will open up your game folder. The file you are looking for is named "Enshrouded.log" or could also just look like a text file named "Enshrouded" if you have file extensions turned off.

[fringe schooner]

so do i start the game after i do the liandry tool?

[zinc oak]

After a reboot, yes.

You want to check after every step.

@abstract gate I have to step away for a bit, but I'll check your log when I get back, once you put it in here.

[fringe schooner]

i have done everything on that list

[abstract gate]

IT crashed soon as I hit Shroud again, with all display set to the lowest possible

[abstract gate]

@zinc oak IT crashed soon as I hit Shroud again, with all display set to the lowest possible and everything else prior. I got this game because of my friends, we play everything but I've never dealt with this all games default to max, I'm at a loss, I love this game, but it took me on my solo account almost 5 hours to clear the first hallow halls, from crashing.

[zinc oak]

Can you please put the log file in here?

[zinc oak]

Okay - Please drag and drop a copy of your log file into this chat. You can access the log file by opening up your Steam library and right clicking on "Enshrouded" in the list. Click on "Properties" and then "Installed Files" in the main box, click "Browse" and this will open up your game folder. The file you are looking for is named "Enshrouded.log" or could also just look like a text file named "Enshrouded" if you have file extensions turned off.

Lets see if we can't see what is going on.

[silk stag]

Hello does anyone know how i can impliment the files from a server to my own singleplayer files?

[forest heart]

@muted herald Pulling it down here so it doesn't get lost in the flood.

either on C:\Users<UserID>\Saved Games for local games or ...\Steam\userdata<SteamID>\1203620\remote if on cloud)

[muted herald]

thanks

[muted herald]

Ok mine file is on local, can i drag and drop it to cloud save?

[forest heart]

Yes, though before you do that, turn cloud saves on in steam, load the game, create a new world and character then log out and copy over. (If you copy without anything in the folder to begin with it wont register properly)

PLEASE MAKE A BACK UP OF ALL FILES BEFORE DOING ANY COPYING!

[muted herald]

Thanks chief

[forest heart]

Save files that is ^^

[gaunt rapids]

we are aware of an issue with enemies / NPC who stop moving after playing for an extended time. How long seems to depend on hardware / number of players. We are investigating and will issue a fix as soon as possible

there's a few miscellaneous issues we're also working on/will fix ASAP

[pure horizon]

Does rain still do the thing where terraformed dirt doesn't get fully wet? Haven't checked in a while and it never rains at my base so it's hard to check

[south pilot]

interesting, the building mats from magic chests is not really working.

[forest heart]

First i've heard of it, but if it is the case, make sure to submit a bug report using F1 in game ^^

[forest heart]

You have to have at least 1 block in your inventory for it to be able to pull from a chest.

[south pilot]

Ah i see, but aint that making it kind a pointless ?

[forest heart]

They have their reasons for implementing it the way the they have and are more than open to feedback from the community on it, so i urge you to press that F1 in game and give direct feedback ^^

[gaunt rapids]

see #the-tavern message

[south pilot]

Will do thanks 🙂

Is it normal that all of my buildings are now with overgrouth on them ?

or maybe thats a bug ?

[forest heart]

Did you restore a pre built POI?

[south pilot]

Yes

i guess thats why ...

[forest heart]

Then i'd guess that is the reason, given the new tool. I'd suggest make the new tool, get rid of the overgrowth and then reload the game, see if it reappears, if not then it's just an update refresh, but if it does come back and let us know.

[south pilot]

Ill do that, some looks cool, but at the moment is a bit tooo much hehe 😄

[forest heart]

Understandable! 😄

@wild prawn In relation to #the-tavern message Do you mean the growth on walls? If so, is your base on a pre built POI that you refurbished?

[wild prawn]

prebuilt

refurbed.

also, it doesn't even make sense for it in the desert...

they went a bit tooo far with it imho.

[forest heart]

Okay, first signs is that it's to do with the new tool they added. You can create an overgrowth tool which can add/remove. Being pre built i assume it replaced anything that was pre existing. Can you craft the tool, remove the overgrowth, relog and see if it reappear? Come back and let us know if it does.

[wild prawn]

where do i make the tool?

[forest heart]

I want to say the farmer, if i remember correctly.

[wild prawn]

.....

What is a Penny Bun?

[forest heart]

A mushroom.

[wild prawn]

is that new?

[hexed compass]

I'm having an issue with my summon tool. Hitting tab to attune it just switches the hot bar. I'm unable to attune it to summon the new villager.

[forest heart]

Nope, it's a reskin.

It's the starting shroom afaik.

[gaunt rapids]

please hit F1 in-game and report it 🙏

[forest heart]

Have you tried putting the tool on a different slot on your action bar? Put the tool in a box and take it back out again?

[hexed compass]

Yes. I also tried to just make a new one. That didn't work either.

[forest heart]

Have you tried another world? Are you playing solo or on a server?

[hexed compass]

I'm playing solo.

[nova slate]

hello. so for some reason, after the update my character cant walk right. if i just press W or S he will walk like 3 steps then walk real slow in place almost like hes walking into an invisible wall. but if i jump or press A or D or something else while pressing W he will walk like normal.

[north prism]

Anyone else getting a "Server Full or Unavailable" after the update?

[forest heart]

Jump into another world, even if you PWR to try and see if it occurs.

[north prism]

Says Error 5008

[forest heart]

That's an on off issue, try asking in https://discord.com/channels/1046840540550942720/1195385334310121593 and they might be able to help with your specific scenario.

[forest heart]

Relog. My suspecion is that you've got objects that you're not seeing (They've not loaded properly.) See if it still does the same.

[nova slate]

tried that

relogged to verify files and restart server

and there no objects there. it just seems that way. im in my base. i know where every wall and object is

it doesnt matter where i walk.

[forest heart]

Can you tried a different world, even if it's a complete fresh one and see if the issue persists?

[nova slate]

ya, same issue in hosted world

[hexed compass]

Nope, still having the same issue.

[forest heart]

Then yea, as CUB suggested, please submit a bug report in game using F1.

[hexed compass]

Ok! Np! And thanks for trying to help 🙂

[lone geyser]

Anything known about this kind of texture issues?

[forest heart]

What GPU are you running?

[lone geyser]

4070TI

This is basically on max quality

Drivers are up to date

it happens until i go down into the performance preset

Verifying game files also yielded nothing

[forest heart]

This may be an issue they are aware of already (And working on a fix), but i'll start a thread just in case.

[verbal cape]

Anyone else having issues with the game following the update? Mine won't move past "Preprodsing"

[gaunt rapids]

after an update, the game will recompile shaders and iirc that will take a while the first time

[hollow bluff]

!minidump

[gaunt rapids]

use a /

[lone geyser]

After some more testing it seems to hinge on the Texture Resolution option. Quality and Max. Quality produce the artifacts.

[hollow bluff]

ty!

[nova slate]

im still having my walking issue. cant take more than a step without stopping unless i also hit another command. its really shitty for building.

[gaunt rapids]

we're aware of some fuggery happening with the textures, but I'm not sure if it's strictly the same issue you're reporting. best to report it just in case

[verbal cape]

20 + minutes?

[cosmic depot]

summoning staff will not let you select between npcs

just goes into inventory

[forest heart]

Anything known about this kind of

[faint pivot]

Anyone else having this issue?

[gaunt rapids]

seems a bit much

[subtle rain]

I've had this for ages, just ignored it lol

[faint pivot]

Hmm ok

[verbal cape]

Mine has also always had the weird redness.

[gaunt rapids]

character cant walk right

[forest heart]

The map is a known issue, though it's seeming hard to pin point the real problem, but they are working on it in general.

[faint pivot]

Oh ok

[trail kite]

check your shortcuts befor playing again. Some have changed

[faint pivot]

Hmm interesting

[woven inlet]

What? Just updated here. This stone towers over the edge of my base and is split and offset.

[forest heart]

Summoning staff not summoning correctly.

[timber heron]

Is this right on the border of your flame altar?

[woven inlet]

yes

[gaunt rapids]

could be one of the updated POIs

[timber heron]

Ah, then seems like the world around it just happened to change in a way where it's now split in half lol. The area outside your flame altar can change, but within it it can't. If you expanded it you could remove it, or you could shrink the altar and let the full pillar regenerate

Not a bug though just a happy accident

[woven inlet]

I will have a look what I can do! Thanks!

[forest heart]

Yup, i had that on one of my builds when Update 4 came out 😄

[timber heron]

I'm just waiting for us to place a mountain somewhere and a player wakes up to find their entire base underground

[woven inlet]

I´ll try to remove it with the pickaxe... probably it helps?

[forest heart]

If it's outside the altar, it'll come back.

[pallid sleet]

Anyone else having issues with non-removable debris on tiles?

[forest heart]

Half timber floor? It's an unfortunate case of having to replace the floor (With the same)

[pallid sleet]

Done that. Just comes back

only thing that works is replacing it with newer floor styles like conifer

Also happening on walls since the update

[forest heart]

Interesting, i thought i'd seen people say they replaced it and it worked.

[pallid sleet]

It used to work before today

[forest heart]

On walls? Do you mean the overgrowth?

[pallid sleet]

No, debris like rocks

[woven inlet]

If I move the altar or shrink it, would destroy parts of my buildings. wtf.

[pallid sleet]

those just showed up and wont go away even if I remove a significate amount of surrounding dirt

[forest heart]

Ah, in that regard. Yea i don't believe it's a 'bug' persay, but it does have to do with how blocks interact with each other. I'd suggest submitting a feedback report using F1 in game and providing screenshots of what you've found.

[pallid sleet]

thanks!

[uneven flume]

Heyy does anyone know how i can impliment the files from a server to my own singleplayer files?

[forest heart]

The simplest option would be to move your altar a few tiles in the appropriate direction. Nothing will despawn until you log out/out of the area for 30 minutes. Though to be on the safe side, if you move it enough, put down another altar before removing the original. As long as the altar range still covers your builds when you've finished the move, you wont lose it (If concerned though, make a backup of your world file before doing the move.)

[woven inlet]

Thanks! I´ll try! Appreciateit!

[forest heart]

#server-faq message Should be able to help.

[soft yarrow]

Am I right, that I can't complete the 'Moon-new-year-plants'-Quest if I have my base in Kelvins Rest?

[lilac turret]

my summoning wand wont work

i cant summon the new npc

[shrewd kayak]

Mine as well, cant switch between villagers to summon

[lilac turret]

yep when i press B it takes me into my menu

[forest heart]

I've added you both to the thread, if you can take a look and upload your log files there please ^^

[forest heart]

I cant recall specifics, is the quest asking you to pick up an item?

[soft yarrow]

The new NPC Mei-something tells me to get some plants from there. 3 Plants I should get from there.

[forest heart]

Okay, then the only work around is to jump onto another world, go to the location of the items, collect them to take back to your world, put them in a chest then take them out of a chest and it should update.

[soft yarrow]

Does that work with 'Embervale-Quests' now?

[forest heart]

It will only work for quests that require item pickups.

[soft yarrow]

Oh, ok. I did not know that. It's a while since I had some other problem because of my 'locked' Kelvin.

[ember epoch]

Soo We got a bit of a problem, we have our base near fenrig farm and yeah well the update changed the world inside our flame area

[wild prawn]

oof

[ember epoch]

I really don'r mind the cut rocks etc at the borders, but having changes inside the flame area is not good especially miasma where you can't build anything in.

[gaunt rapids]

yeah we're aware of that one and will fix in an upcoming patch. the Shroud should not be coming for a visit

[coarse sable]

don't know if it's been addressed yet, but the fluffy tunic is broken for me, it looks like another piece of clothing :(
(also there's a fun "bug" where if you go into first person and then open the inventory the character disappears)

[ember epoch]

does it also include the ground changes etc?

[gaunt rapids]

did it bring changes to buildings and stuff?

[ember epoch]

not the cut of edges around the flame area, but the ground texture

[gaunt rapids]

or just terrain?

[ember epoch]

just terrain, shroud terrain

[gaunt rapids]

oh okay not the geometry then

[ember epoch]

nope gemometry inside the flame area is not an issue, just full on shroud with changed ground textures

[gaunt rapids]

I believe the ground changed because of the fog, so if we fix the shroud, the ground should revert

[ember epoch]

okay thats good to hear, do we need to load a backup of the untouched world when the patch hits or do we just need to wait?

[coarse sable]

also there's rocks all over our house now for some reason, is there a change to the material?

[forest heart]

Half timber floor?

[coarse sable]

yes

[forest heart]

I think they've made a change to the design/way they interact with other blocks so it's not a 'bug' but still leave feedback using F1 in game ^^

[ember epoch]

same with this stone floor, it lloks a lot more broken

[burnt grail]

Yes. It's weird. Even if I remove it and place it again, the rocks are still there

[trail kite]

have no sounds with update. Anybody else ?

[forest heart]

Not seen anyone report it yet. First and foremost suggestion... restart your computer.

[trail kite]

done other game have sound , youtube too

[forest heart]

Double checked to make sure enshrouded isn't muted in windows?

Doubled checked to make sure Enshrouded is playing through the right speakers/headphones?

[lost lichen]

Post this update having all sorts of graphics and crash issues. Yes have reported and sent logs but would be useful if anyone has any ideas

[forest heart]

Holy christmas tree batman.

[gaunt rapids]

alright we've logged this issue

[lost lichen]

And for what its worth Ive got over 100 trouble free hours in game before today

[forest heart]

Going by your before picture, what hardware are you running?

[lost lichen]

Even the first picture the textures are janked.

[lost lichen]

NVidia 1070 5800X 16gb

[woven inlet]

also got the problem with "Stones on the floor"

[forest heart]

Okay, i know they are aware of graphical issues with the update and they're working on them. In the meantime i'd suggest typing /minidump in chat here, you'll get a DM from the bot with a list of suggestion that can potentiall solve crashes, but also just help 'clean' up certain things, that MAY help.

[lost lichen]

Thanks mate much appreciated

[forest heart]

Look out for patches that say they've fixed graphical issues and if you still have problems after that come back and we might be able to look into something else. Your hardware is on the lower end but should be able to run it on lowest settings.

[timber heron]

Graphical/crash issues

[lost lichen]

Ive been running it happily at 3840x2160 since day one. The 1070 is a rocket of a card 🙂 Ill keep an eye out for the patch though

[forest heart]

Yea as i say you should be able to run the game ^^ I see Toast has created a thread, if you can grab the info he's asked for and chuck it in there, it'll help them get to the bottom of the issue hopefully ^^

[lost lichen]

Wilco

[ember epoch]

another thing, normal grass seems to have long gras inbetween now, not sure if that is intended if so..would be nice if we got control over that

[woven inlet]

So I´ve placed a 2. altar and saved the game. Then i removed the first altar and restarted game. Everything in my base disappeared except the things build in air. everything touching the ground or any surface gone. Thank god I made a backup before, so I will keep both altars now and see what new patches will bring. thanks guys for help anyways!

[forest heart]

Yes, very good on making the backup! Did you upgrade the second altar so that the range covered your builds again or?

[timber heron]

@spring plaza for that image you posted in #screenshots-and-art
Can you give a screenshot of where this is on the map? It's hard to tell from that one
But I'll share it with the team to take a look once you do

[woven inlet]

I did not haha, I will try again. did not think so far

[spring plaza]

There's a few of them all around the red icon where you're directed to place your first flame altar. I just logged off, but that specific pic was running up the hill towards the Alchemist lore about Pikemead. Again, near the starting area.

[forest heart]

That's most likely the issue, the new altar needs to still cover the area ^^ But you have a backup so you can keep fiddling until you find the best fit ^^

[woven inlet]

yes true! Thank you so much for help!

[sonic edge]

Might be a stupid questionb, but how do i open the new text chat?

[gaunt rapids]

press enter

[sonic edge]

Hmm i investigated it a bit. i need to enable it on my server first, and since there is a UI in place of the text config file on my provider, i need to wait for them to make it available. (gtxgaming.co.uk). Thx though

[gaunt rapids]

ah, worth poking them if they haven't realized yet

we're in touch with many server providers, but there's many, many more than we know of!

[sonic edge]

already creating the ticket :). Alot of really exciting new features in this patch. Really looking forward to diving into the rest of them.

[trail harness]

Problem tu compleate a quest in Fort Kelvin we bulid in it !!!!

[sonic edge]

As a admin/Developer i wish i could just edit the config file my self as text, but as a admin/Developer i can understand why they avoid that 😛

[trail harness]

@gaunt rapids So we have the same problem as with the NPC that we can't continue in Fort Kelvin with new recipes because - and here's the thing - we built it there, as always, will there be a solution for this?

[gaunt rapids]

I know we were working for a fix for NPCs so this would stand to reason, yes

I'll ask the team

[trail harness]

so we can't complete the new side quest that was added today

[gaunt rapids]

one thing you could do is complete the quest in a different world

and grab the reward and hop back

until it's fixed

[trail harness]

thats fixing the side quest and unlock the server recipes ?

[gaunt rapids]

fixing the issue of having a quest stuck because of altar placement in general

so NPCs, quests, anything pretty much

[devout plaza]

I seem to be having difficulty finding the new social tab that was mentioned in the update. Anyone know where that is? I also can't see anywhere to access a chat log.

[trail harness]

we can compleate the quest on another server and unlock it on my server thats right ?

[gaunt rapids]

remind me, which reward is this

[gaunt rapids]

press escape, should be the left-most tab I believe?

[devout plaza]

Hmm. Yeah, no social tab when I do that.

[gaunt rapids]

sorry not escape

"O" by default

but if you bring up inventory with "I" you should see it up there

[devout plaza]

Oh, perfect, I see it now

Thank you!

[gaunt rapids]

note that the social menu, for obvious reasons but it's always better to state the obvious just in case, will not appear in solo play

[devout plaza]

Right. Yeah, I was trying to find it on my shared server with my friend. Thank you so much. That was a little confusing.

[neat elk]

I log in and it tells me to assign a bed to Fenrig; i fast travel to his home and it updates to this-
I've been getting this message since the update when i need to talk to an NPC. Currently in my game, all pre-update quests are done, Mei is found, bow, sword, staff found, three pots found, lantern found. I'm unable to locate an NPC with further instructions for me.

[steep void]

Anyone getting purple shaders since the update

Shows up in alot of Biomes and i cant figure it out

[wheat laurel]

Yes just wait until vfx compiling is done

[devout plaza]

Okay, one more question about the chat. Is there a way to actually save/download chat logs now that anyone is aware of? I'm looking at my actual game files and don't see anywhere chats are saved.

[trail harness]

I hope that the side quest works and that the NPC can be removed at some point. It was somehow clear that not everything would work out great but I hope for help after 3 months with the NPC and with the new side quest too.

[sonic edge]

btw we dont have to start the server over to get all the new gameworld updates, right?

[trail harness]

light effects are all too bright they was changed

[dim bobcat]

Correct. Your current world is compatible

[sonic edge]

Great 🙂

[timber heron]

Purple grass since update

[small rampart]

is 40fps normal for rtx3050 with everything on off/performance and DLSS Quality - Balance?

[open tree]

Can you share your log file?

[small rampart]

Sure, how can I do that?

[sick cloud]

Finding & Sending your Logs

Finding your logs:
For better and faster troubleshooting, please share game logs along with your message.

Open File Explorer

• Navigate to your Steam folder, by default it should be in C:\Program Files (x86)\Steam.
• Find the following file: [...]\Steam\steamapps\common\Enshrouded\enshrouded.log

⚠️ If you do not have "show known file extensions" in Windows Explorer active, the relevant file will appear only as "enshrouded", with no extension and file type "Text Document".

Copy and Paste the log file into Discord

• Head over to #troubleshooting and paste the log file into the channel.

Troubleshooting in Discord is conducted by community volunteers/AutoModerationRuleKeywordPresetType. Treat them with respect, and appreciation PartialTextBasedChannel.

[lucid shore]

Has anyone else problems with the ingame voice chat and the game sound ? As soon as I enable the microphone all the other sounds of the game are gone, they reappear when I disable the mic. Happens with microphone open and with push-to-talk. Is not related to a specific game, even the music of the main menu is muted, and stays muted even after restarting the game. As soon as I disable microphone all sound is back.

[forest heart]

Disabling microphone in game or in windows?

[lucid shore]

In-Game

[still widget]

Hi, big problem, i just placed 1 altar near the sun temple and i did the "quit to main menu" thing. When i logged back in, all of my altars were erased, my base, the npcs, i got only my backpack with all the gear that i've collected

[midnight terrace]

sounds like you logged into a new world, make sure you chose the correct instance

[still widget]

it is the correct instance, even the map is fully shown (what i have discovered so far)

[forest heart]

I've opened a thread, if you can drop your log file in there, we can see if we can pass it onto the team to have a look at.

[still widget]

flame altar lvl 1 on world 1

[woven inlet]

There are hardly any enemies left on the map. Where have all the enemies gone?

[molten rock]

I want to turn my build into faery lights!!

[wraith swan]

Thank you so much! Some of these we have tried, but others we have not so will give it a go. Thanks again for your help!

[soft yarrow]

I tried it now twice. One time without the NPC, once with getting the NPC and the quest on the other server. I have the plants, but the Quest does not update on my 'home-server'. On the other server it did update the quest.

[sweet frost]

Hello, since the new update the game and my pc crashes when i try to start it. I made a support request, i was just wondering if someone else has that?

[hoary ermine]

Does someone also have the issue that the character stops moving while holding PS4 controller stick?

[timber heron]

Reposting this here to make a thread, Auri mentions that their base in Fort Kelvin is now covered in plants after the update

[umbral edge]

The game has now become unplayable for some reason with new update. Constantly crashing... 😦

[woeful finch]

Just got enshrouded today on the steam sale and can't open. Ran the landry tool and I'm missing enshrouded_local.json file. Anyone know how to add this?

[vapid ore]

Any controller players on PC have an issue where you cannot move whole stacks of items with X anymore? The stack just hovers where it was selected and can't be moved to another slot.

[open tree]

Can you share your log file?

[woeful finch]

How do I do that. Sorry new to discord

[sick cloud]

Finding & Sending your Logs

Finding your logs:
For better and faster troubleshooting, please share game logs along with your message.

Open File Explorer

• Navigate to your Steam folder, by default it should be in C:\Program Files (x86)\Steam.
• Find the following file: [...]\Steam\steamapps\common\Enshrouded\enshrouded.log

⚠️ If you do not have "show known file extensions" in Windows Explorer active, the relevant file will appear only as "enshrouded", with no extension and file type "Text Document".

Copy and Paste the log file into Discord

• Head over to #troubleshooting and paste the log file into the channel.

Troubleshooting in Discord is conducted by community volunteers/AutoModerationRuleKeywordPresetType. Treat them with respect, and appreciation PartialTextBasedChannel.

[timber heron]

Have you verified the integrity of the game files yet?
right click in steam>properties>installed files>verify integrity of game files

[woeful finch]

Yes

[timber heron]

Might be an easy fix if a basic file is missing

Ah okay

[woeful finch]

Multiple times

Thank you for your response!

[timber heron]

missing .json file

@icy crest Not normal, what are the specs you're currently running the game on? Did you ever have this issue in past updates?

[woeful finch]

Trying to figure out getting my file log on here now

I just bought it today. It has never even completely opened just keep crashing on launch

[timber heron]

https://enshrouded.zendesk.com/hc/en-us/articles/9767167725853-Reporting-Bugs This has a pretty easy way to get it

[hasty nymph]

i have this stones all around my house

[timber heron]

But if you've never been able to launch the game, you might not have generated any log files yet

[woeful finch]

I have a 4060 and ryzen 7 8845 so should run it fine

[timber heron]

Known issue, the team is looking into it

[woeful finch]

Thank you!

[timber heron]

Can you try uninstalling the whole game and reinstalling it from scratch again? I know it's inconvinient, but from what you've said it sounds like something went wrong during the install process

[icy crest]

its only the log in screen that has the issue, game is running on max settings just fine

[woeful finch]

thats what i thought as well

[sweet frost]

At least i am no alone, my whole pc shuts down if i try to start the game after the update kekwe

[warped ledge]

Not my problem, but the problem of a family member. Whenever they open the game after the newest update, it just gets stuck in the preprocessing screen, and if they get out of that screen, the world select screen is visually very broken and glitched out (I have seen multiple different scenes happen here, one was a camera really close to the character, one was just an exploded character model and some other ones) and they once were able to enter a world, that just bluescreened their pc.

[lost tartan]

Not sure if its due to the new update or not, but from max quality to lowest possible i get a 20ish fps boost. My playable fps is currently 20 to 27fps
RTX 2080
Ryzen7 3700x
32gb DDR4 ram
Game on a M.2 SSD

[woeful finch]

I dont even have the enshrouded.log in my files along with the enshrouded_local. josn file missing

[trail harness]

@timber heron so we have done the quest and hey back on the server no recipe updates and we can't continue the quest with the flower pots

[woeful finch]

got it sorry new to this

[trail harness]

this on the server not finshable so we have done the quest and hey back on the server no recipe updates and we can't continue the quest with the flower pots @timber heron

we can not craft

[open tree]

The game takes the integrated Gpu over your 4060

[distant finch]

They're not stones, their debris! You need to start sweeping the place more! /tease

[finite raptor]

I tried...didn't work 😛

[woeful finch]

how to change that?

[woeful finch]

how to change that?

[timber heron]

Wow good catch I missed that

Should have checked

[lost tartan]

Currently at max peformance preset i get around 50fps, has there been any changes to the game that causes this? a few months back when i used to play, i had around 60 to 80 fps on the quality preset

[distant finch]

You may need to just let it rebuild shaders (I just hit 30min for mine to rebuild) This patch is taking a long time to rebuild them. You may need to have them clear shaders altogether and start building the shaders from scratch

[timber heron]

Does this command have steps I forget

nope it doesn't

[hasty nymph]

give me a broom

[thorny flare]

Yes, I've turned it off and back on again. It will only use items in the magic chest IF I have the same item in my backpack.

[timber heron]

Yeah that is a current limitation of the feature, we will expand it more in the future

[spare cedar]

/mini dump

[thorny flare]

Thank you very much for the response.

[trail harness]

its not working for us

[distant finch]

It's possible this is an issue. If you would, use F1 and submit as much info as you can. This ensures the devs get it. I have a problem with many vines, not sure if it's related, but it's being looked into

[hasty nymph]

i know. was a joke ^^

[zinc oak]

Just out of curiosity, did you rebind your hotbar switching from alt to tab?

[woeful finch]

it worked thank you!

[delicate veldt]

@timber heron, any possibility of making fetch quest items collectible at flame altars when a base is located in the quest location? This is currently affecting my ability to progress the Lunar New Year Plant quest, but I know others have had the issue with past updates as well. Just a thought anyway.

[burnt grail]

Some weird graphical glitches happening. Can't reproduce them but they happen occasionally since the update today.
Radeon RX 6800 XT
I can provide a video recording of it happening.

[timber heron]

@balmy bear That object you posted in #screenshots-and-art, do you remember what it used to be?

The one that's a red X now

[polar phoenix]

Hello, all my survivalists but one dissappeared and i can't use the summoning staff with tabulator anymore.. is anyone else experiencing this?

[zinc oak]

This is a known issue that happens with the map when your resolution is sedt above 1080p. Unfortunately at this time, the only fix is to lower your resolution. @subtle rain as well.

[balmy bear]

Not entirely sure. It's in the Harvest Homestead before the 2nd remodel

Game remodel, not player

I believe it was a short table

[timber heron]

Oh, is this not an object that you placed?

[balmy bear]

Nooope

[timber heron]

Just part of the game world?

[balmy bear]

Yeah.

[timber heron]

Oh haha, yeah that's wrong. Ty we'll look into it

[burnt grail]

My fps are also lower than before.

[lost tartan]

ye im currently building with 20fps

[balmy bear]

I laughed and thought, "Huh, they introduced a unique piece of furniture (joking)"

[lost tartan]

my gpu is running at 100% and my fps is mostly the same reguardless of the setting, i can turn res down to 25% and the fps is nudging around 10

[cloud lily]

Looking forward to exploring latest update. Has anyone seen storage not display? Large backpack slots didn't appear once. Exited and restarted, and they came back, but then some chests and production places' inventory couldn't be seen and I couldn't drag resources in. Another exit/restart fixed some but not all. If it's known, and being worked on, I'll wait.

[polar phoenix]

me too, did you find a solution?

The Hammer is still working with tabulator.. it's an item issue i guess.

[zinc oak]

If it's the flower quest - you go get the pick-up items from another location, place them in a chest on your world and then pick them up from the chest and it should complete the quest.

[trail harness]

its wont work i try that

[iron wyvern]

Anyone else took a big performance hit from the new patch? 😦

[steep birch]

Hi, I'm new here, it's not a performance hit perse.. but I guess it counts

[zinc oak]

For people having crashing issues - please type /minidump in the chat and follow the instructions sent to you by DM. If you do all 4 steps and still have an issue - come back in here and we'll see what we can figure out. @hoary oak

[steep birch]

Looks like missing textures

[cloud lily]

No, I'm about the same (~75 with a 1660 Ultra, i7-10700, 64GM RAM).

[zinc oak]

Try turning your texture resolution down to "quality"

[iron wyvern]

I've taken a really big hit. Struggling to even hit 60 fps in areas that usually ran smooth

[hoary oak]

Thanks @zinc oak . Will give it a try

[steep birch]

I have tried the different settings on each quality, disabled nvidia overlay and reinstalled

[steep birch]

But no succes yet

[lost tartan]

Is there a way to go back to a earlier version of the game? Like downpatch?

[zinc oak]

there are no previous versions of the game available to play.

[lost tartan]

damn, well guess im playing something else until it gets fixed :/ update looks dope tho 🙂

[zinc oak]

What is the issue you are having?

sorry if I missed it. this place is always a mess on patch day.

[lost tartan]

pre patch i had 60 to 80 fps on the quality preset, now i get 50 tops on the max performance preset (Or 20fps stable on the quality preset)

[trail harness]

not working

[zinc oak]

As the game gets bigger - it will become more demanding, however I don't know much in this patch that would cause an FPS drop like that specifically. Can you put your log file in here so I can have a look?

Logs can be found here:

• Open your file explorer
• Navigate to your Steam folder, by default, it should be in C:\Program Files.
• Find the following file: ...\Steam\steamapps\common\Enshrouded\enshrouded.log
• Drag and drop this file in this chat.

[lost tartan]

Only thing i found that actualy does anything is the res scale, 70 or lower i get 60 to 80fps, 71 straight down to 35ish and then lower the higher i put it

[silver jasper]

Good evening, while enjoying the new update I noticed that enemies mostly don't seem to spawn. Looking for the right place to figure out what might be going on.

The world is pretty much emtpty, only some enemies are there, but it seems like enemies missed to kill before.

Any ideas what might be happening?

Restart of the server fixed it

[zinc oak]

Unfortunately that is the only solution we have at this moment. Please use the bug report feature from inside the game and report the issue to the devs, so hopefully they can work on a solution for it.

[zinc oak]

Server, hosted or soloplay?

[crystal knoll]

Same glitch happening here. Also on a 6800XT

[zinc oak]

Yeah - I'd say your GPU is likely getting overtaxed, and causing a bottleneck - but it could also be your CPU.

Voxel games are relatively resource hungry With the high settings and 1440p it's going to get more bogged down the more the game is developed. Your best bet for better frames is to reduce your resolution, but you can also reduce lighting and shadow settings for some better frames.

But yeah - while in many games the 2080 can run on 1440p with high settings, It's probably just become too much for your system with this newest update.

[steep birch]

I let it finish compiling shaders, which it started doing ingame. It didn't fix it, but I have some more details. This is what happens in game. FYI the material to the right* with the strange sharp points on it is stone. If it's not something others have seen I can submit it of course!

[lost tartan]

damn, sad news as the game looks rly good on quality, now if i want to play im forzed to use the maxpeformance preset with about 70% res aka minecraft.
Il just have to hope for some optimizations later down the line before i can play 🙂 Thank you

[iron wyvern]

Yeah, patches should increase performance... Not the other way around :/

[zinc oak]

You can probably keep many of the settings on qquality and just lower the lighting and shadow ones - but honestly resolution and texture resolution are probably going to have the most impact.

[zinc oak]

This isn't a patch, it's an update - it made the game bigger - even with optimization improvements, which they did do - it's still going to have an effect on performance.

[lost tartan]

Most of the settings give me the same fps reguardless of if they are on performance or quality, balanced and quality differs about 2fps. Only notisable increase is turning them all the way down.

[timber heron]

@obsidian summit Can you please send me your enshrouded.log and dxdiag file? How to find both can be seen here https://enshrouded.zendesk.com/hc/en-us/articles/9767167725853-Reporting-Bugs

That screenshot you posted doesn't seem normal, obviously lol

[obsidian summit]

okay

[zinc oak]

Yeah most of the settings don't really impact performance too much, only lighting, shadows, fog, texture resolution and game resolution.

[lost tartan]

messing with those settings aswell, balanced to quality is about 2 fps reguardless (when switching all of them)
if i turn them all the way off i get about 10fps more

[zinc oak]

game resolution being the biggest impact.

[lost tartan]

res gives a big boost, 70 gives me around 60 70 fps 71% gives me 35ish fps

[zinc oak]

What about turning it down to 1080p?

[lost tartan]

the res scale or the main res of the monitor (in settings)

[zinc oak]

The resolution in the game.

[iron wyvern]

Even by making a game "bigger", it shouldn't hit performance. It's added content scattered around the world.. Not an overhaul and upscaling of all assets
(as far as I've seen while skimming the notes)

[lost tartan]

tried, basicly the same as the res scale, if im under 70% my fps jumps up to my normal, just going 1% up from that tanks the fps down (Goes for both the res and res scale)

[zinc oak]

And most cards won't see much of a change. Mine actually performs better than it did before the update. But some older generation cards or lower-end cards will.

[zinc oak]

Okay lets try something to see if it helps.

• Type Powershell in your window's search bar
• Right click on the "Windows Powershell" program that comes up and click "Run as Administrator"
• Type the following command in the window that pops up: irm "https://raw.githubusercontent.com/LiaNdrY/Enshrouded-Tool-Fix/main/Enshrouded_Tool_Fix.ps1" | iex
• Restart your computer after it's complete.

[lost tartan]

jup did that aswell, didnt notise any difference in my fps

[proven ridge]

After the update the animation for charging the staff glitches.

[lost tartan]

I did notise that FSR3 gives about 10 more fps that DLSS, not sure why as im on a RTX 2080 (FSR looks worse tho imo)

[zinc oak]

Is your DLSS quality set to Quality?

[lost tartan]

performance, balanced and quality gives the same fps, switching to ultra performance gives about 5 to 10 fps

imma do some attempts, updating the dlss .dll to a higher version

[zinc oak]

Okay, the best thing I can say is to run a monitoring software, like GPU-Z to watch what might be getting overtaxed.

[sweet frost]

Hello, i am trying to use the liandy tool. I just dont know how i can start it? I am not used to console commands. Couod someone help me out please?

[zinc oak]

• Type Powershell in your window's search bar
• Right click on the "Windows Powershell" program that comes up and click "Run as Administrator"
• Type the following command in the window that pops up: irm "https://raw.githubusercontent.com/LiaNdrY/Enshrouded-Tool-Fix/main/Enshrouded_Tool_Fix.ps1" | iex
• Restart your computer after it's complete.

[odd lake]

Hello, I was asked to provide a logfile in responce to a F1 report. After following the path through steam/manage to get to the game files, I never found a log file named as such. Am I missing it here.

[lost tartan]

Updating the dlss version to version 3.8.10.0 seems to give me a 15 to 20fps boost atleast

[iron wyvern]

I'm not trying to be argumentative or anything like that.. I'm just kinda sad and frustrated. Which you can probably understand.

Just saying that it's a step backwards imo. According to stats on steam most people are on a 3060.. And the top 10 is filled with mostly 3xxxx cards.

I'm on a 3070 ( with the snot overclocked out of it) 9900k (also OC'ed) and 32gigs 3600mhz RAM.

So not the newest system, but still somewhere low mid/ish.

Was running it just fine pre-update with optimized settings.

[zinc oak]

LOG LOCATION

• Open your file explorer
• Navigate to your Steam folder, by default, it should be in C:\Program Files.
• Find the following file: ...\Steam\steamapps\common\Enshrouded\enshrouded.log
• Drag and drop this file in this chat.

[sweet frost]

Oh i am stupid i didnt use powershell, thanks!!

[zinc oak]

Overclocking has been known to cause issues in the past. Not sure if it is an issue now. If it's a factory overclock, you might want to check and see if turning debug mode on helps with the issue.

For reference - I have a 3070ti and get 100+ FPS on balanced to high custom settings.

not in my very large town, but out in the world.

[iron wyvern]

I didn't have any issues before.. So would be weird if it suddenly caused a 20-30fps drop now. My overclocks are tested and stable.

[zinc oak]

It's just something that caused issues in the past, so worth trying out at least.

[zinc oak]

Unfortunately, I don't believe this is something that can be "fixed" player-side. If you can please report this issue from inside the game by hitting F1, and include your log file and Dxdiag so the devs can be notified of this, I would appreciate it.

https://enshrouded.zendesk.com/hc/en-us/articles/9767167725853-Reporting-Bugs

[zinc oak]

This is opening the folder through steam?

[sweet frost]

The guide says i should rename a json file but not to what i should rename it?

[odd lake]

Yes , and taking the path through c drive as you mention

[zinc oak]

OH nevermind... I am just blind as the old bat I am.

The text file in there that says "enshrouded" the one highlighted in the image

[zinc oak]

Doesn't matter. Renaming it, or even moving it, forces the game to create a new one.

[ocean condor]

dedicated server question: anyone succeed to set voiceChatMode to "Global"?

[zinc oak]

#server-support

[sweet frost]

Ohh thanks!

[low cedar]

Why is the block floor covered with stones after update? (Half-Timbered Block and Castle Wall Stone Block)

[subtle rain]

I think it's just the game - I was speaking with Kira yesterday about this and I get (what I would consider to be) relatively unremarkable performance with my PC, and I have a 13900KF and a 4090 - it's not you, it's the game!

[odd lake]

Thanks.

[zinc oak]

Specifically the game on higher resolutions. The game is very resource hungry.

[subtle rain]

I'm not mad about it, it's just a bit of a mindblower hahaha

[lavish oriole]

Since the update I can not start the game anymore. When I try to connect to the server it loads forever. What can I do ?

[subtle rain]

performance is fractionally better for me with this update, fwiw

[zinc oak]

Sory, does the game not load, or a world not load?

[lavish oriole]

the world is not loading

[zinc oak]

Do you have any issues with loading into other worlds or soloplay worlds?

[lavish oriole]

yes it does not matter if it is soloplayer or multiplayer

[ornate leaf]

LOD Renderdistance is still soo god damn low 😭 I want the distance back from Release patch.

Does anybody know if they added now some way to modify that? I hate objects popping into my screen

[zinc oak]

Please drag and drop a copy of your log file into this chat. You can access the log file by opening up your Steam library and right clicking on "Enshrouded" in the list. Click on "Properties" and then "Installed Files" in the main box, click "Browse" and this will open up your game folder. The file you are looking for is named "Enshrouded.log" or could also just look like a text file named "Enshrouded" if you have file extensions turned off.

[zinc oak]

As far as I am aware, this has not changed.

[subtle rain]

looks unchanged for me since launch

[unkempt dove]

I played this game without issue for 2 weeks, and after this patch the game either perpetually says preprocessing, this time for almost an hour, or I have gotten to the menu a couple of times, and tried starting a new game, and also loading my saved game and it creashes repeatedly.

[hoary oak]

Still working through the minidump steps, but one thing I've noticed that is different with this update....

With all other updates, the first time running the game directly after the update one of the first things that happens even before the title screen is the "Rebuilding Shaders" step. With this update, that isn't even happening (it's stuck in pre-processing, it's freezing the PC altogether, or it gets to the title screen but then crashes on loading). Is the absence of the rebuilding shaders an intended change with this update or possibly a symptom of an issue?

[unkempt dove]

I just reinstalled the game, and have only had this one launch that is still preprosessing and there is no log file in that directory atm.

[ornate leaf]

aah man. for me its too much of an immersion breaker 😭 middle of boss fight objects popping around suddenly taking my attention off, or player buildings looking weird in the distance*

[zinc oak]

sorry wrong cut and paste xD

Please type /minidump in this chat and follow the instructions that will be sent to you in a DM from "The Flame" bot. These resolutions fix a great majority of the issues that can cause crashing in the game. If you are still crashing after doing all the steps, return back here and we'll se if we can't figure out what is going on.

[stone lily]

My friend has been trying to play the game for the last few days, but has only been able to get in and play for two out of tens of attempts. The two times he got in the game worked just fine. Otherwise it crashes after about 30s in game. We have tried every suggested fix so far. I was wondering if this was due to his limited VRAM?

[odd lake]

wow

[zinc oak]

Their GPU is below specs to run the game.

[viscid heart]

Hello I'm having an issue joining my friends hosted server, when i try to join it tells me "server is full or unavailable" i looked online and it told me i have to clear my download cache. it this the right channel for help for this problem?

[zinc oak]

Sorry a lot has been happening. would you please tell me the issue you are having?

[zinc oak]

Check the solution in this thread: #troubleshooting message
If that doesn't help, and a server restart doesn't help, check over in #server-support

[iron wyvern]

Yeah.. Just frustrating when it feels like things took a step backwards for no reason :/

[subtle rain]

it is weird, and I do think it's a little irksome that you can have seemingly top-drawer hardware and not get top-drawer performance, but we should also be aware we bought a early access game from a small developer on a brand new in-house engine...

[unkempt dove]

I am at the website which describes the tool, but I am not sure how to download it, I have been looking for a link, and I also see some code, but I am not familiar with how to use it.

[zinc oak]

You can always try to verify your game files. Sometimes downloads and installs do have issues that can cause frame loss. But from what I can tell so far with the issues - worse performance is a rarity/possible separate issue from just the update, and many people are getting better performance.

[subtle rain]

easiest way is to use powershell which is installed by default with pro versions of windows

you can just copy and paste the command in

[zinc oak]

You don't download it.

• Type Powershell in your window's search bar
• Right click on the "Windows Powershell" program that comes up and click "Run as Administrator"
• Type the following command in the window that pops up: irm "https://raw.githubusercontent.com/LiaNdrY/Enshrouded-Tool-Fix/main/Enshrouded_Tool_Fix.ps1" | iex
• Restart your computer after it's complete.

[zinc oak]

Do you happen to know if your 1060 is the 3gb or 6gb version?

for some reason the log doesn't mention it

[lavish oriole]

3GB

[unkempt dove]

I put the command into powershell running it as administrator, and it says the command is not recognized. I have no programming experience except for running a BBS back in 1995.

[zinc oak]

Unfortunately this GPU is below the minimum specs required to run the game.

[subtle rain]

smells like a laptop since it;s a 7700HQ

[lavish oriole]

its a laptop yes but before the update it worked fine on lowest settings

[zinc oak]

unfortunately with underspec systems, every update has the chance of becoming too much for the system to handle. Most people with 3gb GPU's stopped being able to use it in the last update.

[subtle rain]

I was going to ask, have the minimum and recommended specs increased since launch? I don't remember it saying a 2070 super before

[unkempt dove]

Ok I got it to work it says it is installing the latest Vulkan Runtime.

It stopped at where it says it is installing the latest Vulkan runtime, it's hard to tell if it is finished or not, so I just wait a bit.

[zinc oak]

That's the recommended. The specs haven't changed since launch into EA.

[zinc oak]

did you get a popup from vulkan to install?

[subtle rain]

runs alright on my wife's PC fwiw with ye olde 1080Ti

[unkempt dove]

I ran that command in powershell like you told me to, it said checking Vulkan layer API versions it said latest version 1.4.304.0 and Installed runtime version 1.3.290.0 and then it said Vulkan runtime files are not locked by the system, and then it said it was downloading and then installing latest Vulkan runtie and it has stopped there atm.

[zinc oak]

So no other window popped up to install vulkan runtime or anything?

[unkempt dove]

Derp, I didn't know it opened anything, I had quite a few windows open and didn't see it thanks.

Its asking me if I want to disable GameDVR. Do I say yes or no?

[subtle rain]

depends whether you want to use it or not

[zinc oak]

If you don't specifically use GameDVR to record, it's fine to disable.

[unkempt dove]

I take it DVR is recording a stream or video while you are playing yes?

[subtle rain]

is gamedvr the windows one?

[zinc oak]

It's an xbox one IIRC.

so microsoft, yes.

[hoary oak]

That has 4gb of vram, correct?

[subtle rain]

11

ye olde steam powered GDDR5X

[unkempt dove]

I just play single player and do not ever record my sessions so saying no wont affect me yeah?

[zinc oak]

Correct 🙂

[unkempt dove]

Ok it is finish asking me to restart and it opened a directory with a text file.

[zinc oak]

Restart your computer then check to see if the issue is resolved. if not, continue on to the next step.

[unkempt dove]

Ok bbl, after I see if the game works.

[hoary oak]

It seems that some of us may be missing the minimum requirements and the game is now saying "No More!" I have 4gb of vram, jumped in on the game in feb 2024, played comfortably at 30 fps with no crashes for around 200 hours and now the game won't load at all. This is unfortunate.

[zinc oak]

Yeah, the minimum requirements mean it now.

[unkempt dove]

Ok I rebooted and started the game, it did some preprocessing for about 1 or 2 minutes, and then I got to the menu and attempted to load my save game. The game was loading for about 30-40 seconds and then the game crashed.

[zinc oak]

okay let's see what we are working with here - Please drag and drop a copy of your log file into this chat. You can access the log file by opening up your Steam library and right clicking on "Enshrouded" in the list. Click on "Properties" and then "Installed Files" in the main box, click "Browse" and this will open up your game folder. The file you are looking for is named "Enshrouded.log" or could also just look like a text file named "Enshrouded" if you have file extensions turned off.

[odd lake]

Mama Kira, was just wondering if You got a chance to take a look at the log file ,I finally figure out how to send?

I did send it off to support in an e-mail as well Thanks for your help.

[zinc oak]

Sorry, you may have missed it - I was asking what the issue is that you were having.

[unkempt dove]

The log seems to be corrupted when I attempt to open it notepad gives me an error saying it cannot find it, even though it is there and 2068kb in size.

My computer is very new I am running a Ultra 9 285k with a 4070Ti Super video care and all of the hardware is brand new, like 2 months old.

[zinc oak]

Just drag and drop it in this chat. make sure it's the log file - looks like a text file.

[odd lake]

The filed F1 was about a flash that was random but consistent. The game eventualy crashed my GPU. seemingly. I updated gpu driver. Back in game still seeing the flash , but not ran the game much since restart to see if it crashes with new driver

[zinc oak]

a flash? like lighting flashing?

[unkempt dove]

The upload failed, i can only assume the text file is corrupted somehow.

[zinc oak]

The driver I am seeing is from december, and there is a new one as of today. Maybe try the new driver?

[odd lake]

yes like a random flicker of light. very fast then gone

[unkempt dove]

I will haI reboot.ve to reboot again, when the game crashes it will not allow me to run it again unless I

Reboot again. sorry brb

[zinc oak]

Well. try to complete the minidump steps. there should be one more in there for you to try.

Make sure to watch the video provided before doing it if you are unfamiliar with DDU.

[zinc oak]

I believe for the new driver, which is a beta, you have to download it directly from the AMD website. It's worth a try at least.

[odd lake]

Was there today and loaded the Dec. one. non beta. Trust the Beta one?

[zinc oak]

You can certainly try it and roll back if it causes issues.

[unkempt dove]

Ok I rebooted and now the game wont load at all, I double click to start it, and it acts like its going to run and then just closes before it does anything.

[odd lake]

kk, ty . nothing else pops at ya about the log tho?

[zinc oak]

honestly, it's a long one - still going through it 🤣

[unkempt dove]

I got a working log file this time when it immediately crashed though.

[odd lake]

I pulled win10 crash log as well. Alot in the thats concerning to the untrained eye , lol ouch

[zinc oak]

I am seeing a few strange things that mean very little to me, but might to a dev. Extreme movement notifications and the like - but nothing stands out.

your settings are, if anything, below what they need to be. I am not seeing any errors that would lead to a crash or anything

[odd lake]

Thanks so much for taking a look. Best wishes, and good gaming 🙂

[zinc oak]

lol that doesn't even get past the header.

[devout totem]

How am I supposed to deal with that kind of thing ?

Apparently it comes whenever I put the textures higher than Balanced.

[zinc oak]

You can try lowering your texture resolution to balanced.

yeah - unfortunately thats the only solution we have

[stray vault]

Getting a bunch of screen flickering, and UI elements are doing some weird stuff. Almost looks like frame generation glitches

[zinc oak]

Have you already gone through the minidump steps?

Sorry I don't know how much you were helped before.

[odd lake]

nope. the F1 ,has yet to be addressed

[unkempt dove]

I guess I will try downloading the whole game again, even though what is weird, when I verify the game files before trying to launch everything is fine, but if it crashes, and I verify again it says 37 files did not validate and it downloads the redistributables over and over again does that help?

[zinc oak]

okay. sorry - we should have had you do that first. go ahead and type /minidump in this chat and follow the instructions that will be sent by DM

[zinc oak]

If you do uninstall and reinstall - make sure to clear steam's download cache to make sure that nothing that might be corrupted in there is still trying to install.

• open up steam's settings and click on "Downloads"
• Click the "Clear Cache" button to the right of where it says "Clear download cache"
• After this it's always a good idea to restart your computer to just make sure everything is fresh and clean, then you can go ahead and reinstall your game.

[fathom crag]

I can't get the game to actually start. Will press the green play button and it'll go through the launching and syncing but then goes back to the green play button. I verified the files and restarted steam and my machine.

[zinc oak]

Have you played the game before without issue?

[fathom crag]

Not since update today

[zinc oak]

but before that?

[fathom crag]

Yup. Played just fine last night

[zinc oak]

okay - Please type /minidump in this chat and follow the instructions that will be sent to you in a DM from "The Flame" bot. These resolutions fix a great majority of the issues that can cause crashing in the game. If you are still crashing after doing all the steps, return back here and we'll se if we can't figure out what is going on.

[fathom crag]

Uninstalling and reinstalling fixed it

[sand token]

Just started the game after the update, did the new small quests when i ran into this.. restarting the game fixed this issue but now my map i glitched out :/

[abstract gate]

I see my issues is to due to "failed to allocate download buffer memory" Today it crashes without memory dump error.

[sand token]

My frames are now also 20 max

[lament edge]

roll back your characters save file to a previous backup. that is where the map fog texture is stored which got corrupted. you can do this by editing the characters-index file with a text editor to reference an earlier copy of the file. I recommend making a backup copy of the whole save folder first in case there are any problems

[zinc oak]

Glad to hear it

[sand token]

Thanks for the direction, are there guide on how to do that?

[lament edge]

this post explains how to locate the save folder. #server-faq message

[sand token]

thanks

[zinc oak]

The "failed to allocate buffer memory" generally means that you are either running out of space in RAM or VRAM. It seems normal in small quantities when just loading up the game, but no so frequently. Try turning down your texture resolution and checking to make sure that nothing else on your system is using a lot of your VRAM. Things like lots of browser tabs, video streaming (in or out) and certain background softwares can quickly eat up VRAM and RAM.

[sand token]

Sorry for bothering again, i guess the remote folder is the the save folder even though it isnt called that? If so i havent made much progress today so i should be fine with just deleting the data with change date from today? ( after makeing a backup copy of course)

[abstract gate]

Only the game is running, and limited background processes, I will try the texture res.

[lament edge]

yes the remote folder is the save folder. just deleting new files may not be enough because the index file contains a number telling the game which file to load. so you probably need to change that number inside the index file

otherwise it may load much older version than you expect

[sand token]

it didnt sadly.. annoying that it has to be so much of a workaround jsut to fix the map :/

[sweet frost]

Hello, i tried the steps to solve my crash problem from the instructions but it didnt work. If someone has time and look at the log that would be really nice.

[limpid quartz]

I logged in after the update and my dedicated server rolled back. Weird

Most of my gameplay from yesterday is gone

[lament edge]

Yeah the system for restoring backups is not very user friendly. The other option is to delete all "characters" related files, including the index file, except the one you want to use and then renaming that file to characters without a number after it

[sand token]

i am more shocked i find over a year old threads of that problems and there isnt a fix out yet.
does it work with steam cloud activated? seems like no matter what i delete and where i change numbers it always loads the corrupted one

[lament edge]

It should work with Steam cloud activated, but Steam cloud can be weird sometimes and download the cloud version over top of the local version when you start the game. It is not supposed to do that, but i have seen it happen before

And if you disable Steam cloud, you have to move your saves to a different location (as mentioned in that post i linked earlier)

[sand token]

Yeah deleted all character files except one game crashes on start :/

[lament edge]

Did you name it characters with no number? and did you remove the characters-index file?

If there is no characters-index file, it will load characters. If there is an index file, it will look for a specific numbered version of characters

[sand token]

these are all the files i have left in that folder

[limpid quartz]

ahh ok. It decided to turn steam cloud back on and was using old character data.. fun

[lament edge]

Hmm that should work. Maybe try a different characters file? i guess it is possible that particular one you chose is corrupted or something.

[sand token]

Shouldnt be one, it is 2 days old from the 26th of january

it started now but still loaded the most recent one... i think it really gets the data from the cloud

[lament edge]

Does it overwrite the local files?

Or add back in the ones you deleted?

[sand token]

added the old ones back in i guess

[lament edge]

This is why i stopped using Steam cloud. so many issues with it

[sand token]

well.. tbf the issue in this case is corrupting files with no official fix even though its a well known bug by now xD ( not saying it is easy or that they dont work on it but it looks odd)

[lament edge]

i dont know how deep you want to get into this. But what you can do is move your save to the non-steam-cloud location and then turn off Steam cloud for Enshrouded. Get everything working that way. Then, you should be able to turn Steam cloud back on and copy everything back.

Disabling Steam cloud should clear all your files from the cloud for that game i think

[whole stream]

My notifications for the things I pick up are no longer showing. Any ideas on a fix?

[sand token]

i am not sure aswell... but i f i dont its 80 hours lost.. well not completly but the character progress during these 80 hours

[lament edge]

Technically the map will clean up over time as you re-explore it, but only the areas you visit. So that is not an ideal solution

[lament edge]

It is a known issue in the update. Should be addressed in an upcoming hotfix

[unkempt dove]

I reinstalled the game and it is still crashing, it got past the preprocessing and then crashed when I tried to load my saved game.

[sand token]

soo, cloud disabled remote folder dragged into the non cloud save location.. jsut starting the game and praying then?

[lament edge]

yeah basically

[sand token]

or still the same with jsut on character where it wasnt corrupted?

[lament edge]

but the folder wont be called remote anymore

[unkempt dove]

The game worked flawlessly for almost two weeks since I bought it, but after this patch I can not get the game to run no matter what I do.

I am running it on a brand new 2 month old machine.

[fringe schooner]

Mama Kira told me to drag that

[unkempt dove]

I just finished waiting to reinstall it fresh started the game and it crashed and even the Enshrouded.log file is corrupted. You can't open it to read it.

[sand token]

Thanks ♥️

But frames are still tanking 😦

[lament edge]

only on the map or also outside of it?

[sand token]

outside aswell

15 fps

during glideing 6-7

[zinc oak]

Okay give me a moment to look through it.

[zinc oak]

Just to be sure (sorry I have been talking to a lot of people today) when you did the minidump steps, did you also do the reinstall of the driver using the DDU software to uininstall it?

[lament edge]

Is the game installed on an SSD or HDD? There is a known issue with the update where it doesnt run well from an HDD. It is something they are looking into.

[sand token]

SSD

it ran before the update with 50-60

[fringe schooner]

might have missed that

[zinc oak]

Try doing that one - I'd suggest watching the video they provide and following it if you are unfamiliar with DDU.

[lament edge]

May want to try running the /minidump command here. A bot will DM you with instructions about a script you can run that cleans out shaders and resets settings and a few other general maintenance things. It might help.

[fringe schooner]

does it look like a video issue kinda fills it

when i get the dump i mean

[zinc oak]

Yeah the log is stating the GPU crashed, which is a pretty generic error that it gave, but it's pointing to something with either vulkan or the GPU as the issue. It's possible the GPU driver got corrupted, which is why DDU is a good option to have on there 🙂

[sand token]

im so tired xD the bot wont send me the message and i dont know why xD privacy settings but i allow dms from non friends :/

[zinc oak]

for the script - here are the instructions:

• Type Powershell in your window's search bar
• Right click on the "Windows Powershell" program that comes up and click "Run as Administrator"
• Type the following command in the window that pops up: irm "https://raw.githubusercontent.com/LiaNdrY/Enshrouded-Tool-Fix/main/Enshrouded_Tool_Fix.ps1" | iex
• Restart your computer after it's complete.

[unkempt dove]

Well, your patch seems to have broken the game for me, I can not even start a new game, it just crashes while attempting to load one, I will have to change my review until this new patch is stabilized.

[zinc oak]

I would also suggest verifying your game files if you haven't already.

[sand token]

that was teh first thing i did after the whole screen andn ot only the map glitched ^^

[zinc oak]

Unfortunately with the issue you are having, the fact that you did all 4 steps of the minidump and not being able to get a log file, there isn't much I can suggest to try.

You can try manually downloading the vulkan runtime installer for windows here to see if it helps, but I have nothing to really go off of to troubleshoot.

https://vulkan.lunarg.com/sdk/home

But from the one log file you did provide, the game is crashing before the log file can even write the header.

[unkempt dove]

I reinstalled a fresh copy of the game after clearing the cache like you instructed and I have the newer version of Vulkan installed. The game seems to violently crash, but it was working flawlessly before the patch.

I was also running many of the settings at full, so I was pushing the game pretty hard to before, and no problems at all.

[zinc oak]

Even with people who have underspec systems, we get more of a log than that. It almost makes me think it might have something to do with steam and it's launching of the game. But that's just a guess.

[sand token]

Thanks

[unkempt dove]

I can try to run the game directly from the directory, but I had also tried that before reinstalling, I will attempt to run the game from the directory and give it administrator privileges. If it doesn't work after that I am giving up, I spent all day trying things to make it work.

[lament edge]

i have not been following along, but have you restarted your PC and then run the game once to see if it generates a log on a fresh start?

[unkempt dove]

Yes, I have to reboot after attempting to run the game once, the crashes become more severe and it wont even start the game if I try again before a reboot.

[fringe schooner]

im guessing try the game now?

[zinc oak]

after a reboot, yeah

[unkempt dove]

It crashed after a fresh install on the first try and also generated a corrupt log file that you cant even read upon the first attempt.

I am rebooting rq and will try to run the game as admin and from the directory. brb

[zinc oak]

This is the one I was just asking about in the other chat, this is the only Log file they have been able to put in here: #troubleshooting message

I have never seen one terminate so early.

[fringe schooner]

still did it

[unkempt dove]

Ok, there is a sub folder called backup in this game directory which seems to have logs of some sort, I will give you the newest of those and see if it is helpful.

[sand token]

Seems to work? at least i have 40 Fps now.
But since todays update the game compiles shader during the game already running?

is taht a problem on my part or does everyone ahve that?^^

nvm spoke to soon it dropepd down to 10 again

[zinc oak]

Have you tried disabling your integrated GPU?

[fringe schooner]

do i do that in BIOS? or windows?

[zinc oak]

The game always compiled shaders while running, there is just a new hud item in the bottom left that shows it.

[zinc oak]

You can do it in windows. Go to Device Manager > Display Adaptors and right click on Intel(R) Graphics and click "disable"

[fringe schooner]

not listed

[sand token]

ahh ok, so it should not have anythign to do with problems

[zinc oak]

One sec... let me make sure I am looking at the right log 🤣 a lot going on here

[fringe schooner]

lol

[zinc oak]

your performance will be a little less while it's compiling.

[zinc oak]

I was not looking at the correct log 😉

[fringe schooner]

no worries lol

[sand token]

Yeah but when it did that before the update and i didnt had these problem it shouldnt be the issue.. at least in my limited knowledge^^

[zinc oak]

I think it only does it the first time you run the game after an update, then saves them for a while. It wouldn't be every time you load the game unless they weren't complete when you logged out

[unkempt dove]

Did you see my log I gave you, it was in a folder called "backup" but it had a recent time and date on it and it looks like a log.

[zinc oak]

alright I am gonna have to start making threads. xD Give me a second 😄

[wanton arrow]

I know all the volunteers are busy, but we have an interesting problem. We overbuilt Glennwood's End. Which has quest content. Any suggestions?

[zinc oak]

Okay for you - your GPU is crashing, but it's not giving more than that. IIRC you did install the new vulkan yes?

[fringe schooner]

new Vulkan?

did i miss that?

[zinc oak]

Yeah you were the log I was looking at that I thought was Gvon's - Try disabling your integrated GPU to see if that helps: Go to Device Manager > Display Adaptors and right click on Intel(R) Graphics and click "disable"

[sand token]

Ahh ok. then i will let it run through without doing anything now and go to bed after and hope it is was the problem 2 am for me and i try to get it running since 11pm

[zinc oak]

Sorry - when you did the minidump steps the toolfix may have brought up an install for vulkan, did it do that?

[fringe schooner]

yes

let me redo it

[zinc oak]

Let us know either way. If you still have issues I have some things you can try on windows that might help a bit.

[sand token]

But already thanks for the help from you two

[zinc oak]

No problem 🙂 Hopefully that is the issue 🙂

[sand token]

I will... but tbh if that doesnt fix the issue i will probably bin the game. i dont want/need to do fix so many thigns and take the time of 2 people to help me do taht jsut to play a game

[fringe schooner]

never saw a vulken install option

[zinc oak]

Okay that's fine. It did pop up the first time though right?

[fringe schooner]

what pop up?

[zinc oak]

the first time you ran the toolfix - it asked you to install vulkan?

like outside of the toolfix window

[fringe schooner]

that the liandry?

[zinc oak]

yeah

[fringe schooner]

i pasted that in powershell hit enter and nothing

[zinc oak]

and you ran powershell as administrator?

[sweet frost]

hello, is someone here to take a look at my log ? That would be awesome.

[fringe schooner]

yes

[zinc oak]

What is the issue you are having?

[zinc oak]

and you hit enter after pasting the command in?

[fringe schooner]

yep

[zinc oak]

It should have said something, either it can't run it or it would start running

[fringe schooner]

says cat run bunch of red

[sweet frost]

the game crashes and my pc crashes since the new update. I did the steps from the flame chat but nothing worked.

[fringe schooner]

says wrong path

[zinc oak]

can you take a screenshot of it?

[unkempt dove]

Ok I disabled the onboard/integrated video in device manager and I rebooted and the game loaded and I chose to load my saved game, and it got into the game showing my character in the base for a few seconds and I could see a thing talking about shaers, and then it creashed after a moment. and there is still no log file being generated, even though I gave the game administrator priviledges.

[zinc oak]

Your actual computer is also crashing?

[sweet frost]

yes which is strange

[zinc oak]

Yeah - something else is going on here. I am not sure what, but it's beyond what I can help with. I suggest going here and making a bug report so that the devs can have a look at it. Make sure to explain that the log files are corrupted and explain in detail what is happening when you try to load the game.

https://enshrouded.zendesk.com/hc/en-us/requests/new?ticket_form_id=13781260232861

[zinc oak]

Are you getting a BSOD, is the computer freezing up, or is it just restarting?

[zinc oak]

You can copy the command directly from here to make sure it's copied correctly and then try again: https://github.com/LiaNdrY/Enshrouded-Tool-Fix

[sweet frost]

First the game freezes during the loading screen, then the pc simply restarts and sometimes its says " your pc ran into an error "

[zinc oak]

Does it give any information beyond that?

[zinc oak]

yeah you missed the first part of the command. you can copy it directly from the link I gave you

[sweet frost]

No just the freeze and sometimes that generic your pc ran into a problem message

[fringe schooner]

just caught that

ask to disable DVR

[zinc oak]

Unless you specifically use that to record game stuff it's fine to disable.

[fringe schooner]

ok done

[zinc oak]

okay can you toss your log in here? I'll take a look at it, but I am not sure it's going to tell me much, if your windows itself is crashing, something else is likely going on.

[zinc oak]

restart your computer and try to run the game.

[fringe schooner]

k

[sweet frost]

Ok thanks

[zinc oak]

Okay this is weird - it's showing in english here, but when I download it, it's all in Chinese.

[sweet frost]

what the hell

[zinc oak]

and I have never seen a log file in anything other than english, even on systems that are set up in other languages.

[zinc oak]

Can you try dragging it here again? that's just odd.

[sweet frost]

i can yeah but when i open it its also chinese and i looked at it earlier this day and it was normal

[zinc oak]

same thing... huh.

[fringe schooner]

VPN?

🙂

didnt work

[unkempt dove]

Ok I tried everything and all day to try and get the game to work after the patch, it was running great for two weeks at high settings on my new machine, but after this patch I can not even load a new game, even after following all of the steps. I will have to change my review to negative, until i can play again.

[drifting cape]

So... Hi just got here. Thumbs up if anybody else having server troubles

[zinc oak]

#server-support

[gloomy vale]

fps dropped since update on my dedicated server

[gloomy vale]

are you running your own dedicated server or using a service?

[zinc oak]

Please take server issues to #server-support

[gloomy vale]

I don't believe this is a server issue, more like a coding issue lmfao

my server isn't overloaded or anything

[zinc oak]

I can't do anything about coding either. this is a player-to-player troubleshooting channel.

[gloomy vale]

ok, so my game fps has dropped significantly with this new update

[zinc oak]

okay can you do me a favor and try playing the game again to create a new log, and then try and upload it here. I have no idea why it's giving it to us in untranslatable chinese. xD

[unkempt dove]

On my last attempt to try and get the game to work, I looked at the log out of curiosity, and the last several lines say this: [W 00:00:26,559] Skipping missed download entry of frame '1364' in Queue 'GpuCulling' because it's long gone.. You have to call popDownloadEntry() every frame!
[W 00:00:26,559] Skipping missed download entry of frame '1365' in Queue 'GpuCulling' because it's long gone.. You have to call popDownloadEntry() every frame!
[I 00:00:26,559] Trying to create DLSS context
[I 00:00:26,559] [graphics] Successfully created DLSS context
[I 00:00:26,559] [render] Creating bilateral grid with size (30, 17, 64)
[I 00:00:26,559] [render] Created GI World Cache Probe Radiance Texture (size:(512, 512))
[I 00:00:26,559] [render] Created GI Probe Distance Texture (size:(2048, 2048))
[I 00:00:26,559] [render] Created GI Probe Radiance Texture (size:(2048, 2048))
[I 00:00:26,559] [render] Created GI Probe Radiance Texture Atlas (size:(9216, 2048))
[I 00:00:26,559] [render] Created GI Probe Irradiance Texture (size:(1024, 1024))
[I 00:00:26,594] [graphics] Successfully created DLSS features
[E 00:00:26,631] [graphics] Failed to allocate download buffer memory.
[E 00:00:26,656] [graphics] Failed to allocate download buffer memory.
[E 00:00:26,674] [graphics] Failed to allocate download buffer memory.
[E 00:00:26,699] [graphics] Failed to allocate download buffer memory.

[zinc oak]

Okay, yeah your log just cuts off. I would download GPU-Z to take a look at what might be going on with your system, if something might be overheating.

https://www.techpowerup.com/download/techpowerup-gpu-z/

[sweet frost]

Ok thanks i will do that

[worthy oyster]

im trying to launch the game and keep getting this error. ive checked several times for a graphics card update (i have a nvidia RTX 4060 ti), i even uninstalled and reinstalled the nvidia app. i uninstalled and reinstalled the game onto a different SSD, and i even verified game files and checked to see if the game was running off the internal graphics card (it wasnt)

[zinc oak]

Does your system have an integrated GPU as well as your 4060ti?

[worthy oyster]

i dont believe so

[zinc oak]

You can check in device manager under "display adaptors"

[zinc oak]

okay. Can you please drag and drop a copy of your log file into this chat. You can access the log file by opening up your Steam library and right clicking on "Enshrouded" in the list. Click on "Properties" and then "Installed Files" in the main box, click "Browse" and this will open up your game folder. The file you are looking for is named "Enshrouded.log" or could also just look like a text file named "Enshrouded" if you have file extensions turned off.

[zinc oak]

Also lets try reinstalling Vulkan. Go to https://vulkan.lunarg.com/sdk/home and download the vulkan runtime installer for windows and install it then try again.

[sand token]

Finished, glideing 10 fps, runnign 20... guess i wait for a hotfix for now

[worthy oyster]

i think this means its installed?

[zinc oak]

Okay and just to be sure, I know you said the game is installed on an SSD, but is your steam and the game installed on the same drive?

[zinc oak]

yeah 🙂

[worthy oyster]

yes, i downloaded it on steam directly to the SSD

i tried it on both my ssds(i have 2)

[zinc oak]

but the steam install itself is on that SSD (or one of those that you tried)?

[frosty hamlet]

im currently having an issue when i try to load into a world for the first time. it does the first few lines of the intro cinematic then sends me back to the menu

[sand token]

Already turned PC off,i think they are.

[zinc oak]

Oh sorry I didn't see you reposnded to someone elses reply xD 😄 you can ignore that

[worthy oyster]

im not sure tbh

i think so?

[zinc oak]

That was actually questions for Harlequin 😄

[zinc oak]

If you installed Vulkan, restart your computer and try loading into the game again.

[zinc oak]

Yeah, make sure they are. If not, when you are ready to start looking at it again, pop in here and let me know - we can try a few windows settings and whatnot to try and get your performance improved.

[worthy oyster]

no luck