#technical-help

1 messages · Page 146 of 1

mental silo
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i dont use steam. but if i had to guess, use the first method "Login by Email" and then bind ur acc to steam

median nova
mental silo
#

oh

hidden saffron
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Where its where creator new Account i have transferd my Charachter and this Server ?

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I plaing and Europe Blumous my Account Coming Back on 30.04.2025 ? I have Creation new Account. Where this Account delete ? coming back my Old Account

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?

dry lynx
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Does anyone have any information about those who missed the 6th account transfer batch?
-PWG support sending a generic email, that the last batch has ended. Which we told them in advance, and we were offering money to save our data. So no answer to our question.
-Tencent Customer Service not even answering, 2 days past.
(and please don't say that we had time, there were no email, no communication, we did not play the last 9 months)
Account will be deleted on April 30 ... so technically we have time.

wary shuttle
frosty portal
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^and your old char will overwrite that new char that you made

wary shuttle
wary shuttle
dry lynx
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That's the problem. They are not answering.

wary shuttle
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We won't be able to help in this case either. At least because today is not a working day

mental silo
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yup they did

mental silo
mental silo
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considering most cases that require manual work to just walk in to hq for most paper work things, it might work....

wary shuttle
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If I lived in China, I would go to them every day to solve something or just to have tea

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or get Mia merch

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for free

uneven wind
dry lynx
# wary shuttle And about "there were... no communication..." - we did ping people here (in http...

I was not looking for help here. Ofc if someone can, it very welcomed. :) Just looking for official answers, maybe someone got one.

Discord is a 3rd party program. Didn't want to offend anyone here. The problem is, Level Infinite(Tencent) ownes the right to manage the account datas. Account related changes should go through the registered email. (hence the ...no communication)

Nameless is right tho. :) If we close enough to their Singapure HQ, administration would be easier. But i would be gentle :D
To go on a legal way/ file a lawsuit to save some accounts, takes too much time. I mean, yes we spent "some" money on them, yeah one is whaled on it:), but not worth the effort.

Currently i am only looking for answers. In the end it is what it is.

rich crypt
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hello

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is my account officially deleted

wary shuttle
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will be deleted on April 30

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the transfer deadline was April 24 5-6pm (in EU time)

rich crypt
wary shuttle
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yes

rich crypt
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is there anything i can do or is there not?

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please help me as far as you can do

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im really desperate

wary shuttle
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i can only suggest you to contact both Customer Support
tofcs_global@pwrd.com - PWG CS
account_support@levelinfinite.com - LI CS

rich crypt
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okayy thanks ill try that

mental silo
blazing cloak
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uhm... how can I log in my account, if it saying no parent or guardian concent, when I'm legal age ?

wary shuttle
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you got a bug. Contact Customer Support

blazing cloak
#

What if I'm of legal age, do I really need this thing ?

wary shuttle
#

no

blazing cloak
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But it appears as I'm logging in.

wary shuttle
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but you will need to explain them the situation

blazing cloak
#

hmm, alright.

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uhm, which is the PWG ID again, the long one or the short one ?

wary shuttle
blazing cloak
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ohh, ok thanks, so the short one starts with 60****

dry lynx
frail glen
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@wary shuttle does last date of transfer is 30 but i transgfer but my date is not recover the id number was same

wary shuttle
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transfer is no longer available, but the maintenance should be before April 30

frail glen
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that all tencent issue tensent was a bad company

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ok thats so my date will be transfer or not

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becuase i donot want to get lost hundred of dollars

wary shuttle
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did you transfer?

frail glen
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yes

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i do

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all correctly

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but the date was new not old account]

wary shuttle
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wait for batch 6 maintenance

frail glen
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ok

wary shuttle
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you will see your character after that

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make sure your PWG IDs match

frail glen
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i cannot beable to see any of my date even the servers

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i forgot old server and they are not showing that the server in which i had an account

wary shuttle
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terter

frail glen
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yes

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my account name on server

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two server had that name

wary shuttle
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lets wait for Batch 6 fisrt. If you will not be able to see your character, come back here

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we will help you

frail glen
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okj

wary shuttle
round pasture
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just to check, I have applied for transfer under batch 6 but also started new to try out at the new server (Morning Star) using same email
once the transfer complete, will my character/acc in morning star deleted ?

wary shuttle
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no

round pasture
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whew thanks, thought I would have made mistake that it would overwrite the whole acc

wary shuttle
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if i remember correctly, Morning Star is a whole new server

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old characters cannot be even transferred there

round pasture
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yes, the one I applied transfer was in SouthEast Asia iirc

wary shuttle
spark jungle
amber dust
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hi guys, i have a question, i did transfer my infinite account in april 20, but it didn't transfer till now... should i wait till april 30 or im stuck somehow?

twilit pagoda
amber dust
mental silo
twilit pagoda
amber dust
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oh now i get it! so only the right one meant the transfer time! thanksss again~

twilit pagoda
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That was for batch 5 ^

gloomy badger
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how do you tell when your accounts are linked and you have your characters and everything?

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cause i am scared to log in and play still

twilit pagoda
rich crypt
twilit pagoda
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Yeah PWG won't help since they don't have the players old progress. LI has it and its up to them if they want to reopen it.

lilac turtle
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Reduce the ray tracing to avoid issues

lilac turtle
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TOF is not that well optimized either. At least with a rx7800xt I could handle 100-120 full max everything without ray tracing. Only got drops to 90 fps if using fast mounts like car with turbo

lilac turtle
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also before, with the same gpu I couldn't get to 100 fps, it was my cpu causing a bottleneck

hybrid spade
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Hi, how do we know which batch is our account in to be transferred?

lilac turtle
bleak zephyr
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when i should log in into my account ?(i sent the transfer request from 14 days)

uneven wind
frail glen
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get good gpu like 5090 or 4090

frail glen
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YES

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90 SEIES ARE BEST FOR ANIMATED GAMES LIKE TOWER OF FANTASY

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AI DLSS WORKED VERY WELL

hybrid spade
uneven wind
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Normal not is that Response from support?

hybrid spade
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I read and contacted them before, but I guess I had to start anew if I am coming back, thank you kind people

wary shuttle
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4A is about searching for your character

hybrid spade
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I wasn't active for a long time

wary shuttle
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You don't remember your in game name, right?

hybrid spade
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Yea, changed frequently

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only know my UID

wary shuttle
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Then yeah, let's wait for batch 6 and CS response

hybrid spade
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stupid me went and deleted old emails, should have kept the receipts of spending money

frosty locust
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Hello I am having issues contacting support I guess

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anyone got a direct channel through which I can get in contact to a human support person directly?

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do I dm @cinder gazelle?

cinder gazelleBOT
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Hello, please send a direct message to the bot "Customer Support," and your message will be promptly received and addressed by our support team.

frosty locust
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anyone?

wary shuttle
frosty locust
wary shuttle
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What was your transfer issue?

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They answer only on work days. Today is Sunday, so it can take more to response

frosty locust
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I went through with it at 23rd but had errors while going through the transferring process so I had been struggling to contact support ever since

wary shuttle
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Apple error, right?

frosty locust
frosty locust
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tried phone but it did nothing so went to my PC and it didn't registered for some times until it showed some code that I didn't know anything about

wary shuttle
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When exactly did you stuck? At LI login or PWG login?

frosty locust
wary shuttle
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Because the only issue transfer page had is Apple error

frosty locust
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I don't know the specific processes on how all this works so I went with whatever was prompted on my screen

wary shuttle
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Other things could be fixed my checking spam/trash folder (if you couldn't a pwg code), disabling adblocker (if you couldn't get any pop up messages), etc

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If you couldn't log into Level Infinite account - this issue goes to LI Customer Support

frosty locust
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I got this response from support

wary shuttle
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I guess it's too late

frosty locust
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I contacted them immediately in that email

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I got no response for 2 days

frosty locust
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Am I missing something or do I have to wait more?

wary shuttle
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The transfer deadline was April 24. And as I can see from your Level Infinite's response, they closed their support service on the same day.

frosty locust
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wait

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what

cloud jungle
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hello! i have a quick question, I wanted to play the game again after a loooong break on april 24, I entered the game and was confused on why it keeps setting me a new character with the start cinematic and all, so I kept switching accounts and then servers to try and see if I messed up somewhere and try to find my character, theeeen I saw the whole transfer stuff on their site and completed that,is it 100% sure that my old account will overwrite those new characters I accidentally made?

wary shuttle
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Before batch 6 maintenance, make sure your PWG IDs match

cloud jungle
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okayy , and regarding the server, I don't remember at all which server I was playing on, I saw the announcement with the server number and the UID, I looked at my level infinite ID and the number don't match at all, I am supposed to look at something else right? maybe the new perfect world id? and if so where can I see that again cause I don't want to mess anything up

wary shuttle
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If it doesn't, you won't see your character

frosty locust
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anything I can do about my issue?

wary shuttle
wary shuttle
frosty locust
wary shuttle
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I'm just a ToF Discord server moderator who relies on information from other players, devs and services. And since LI and PWG support couldn't help you, then yes

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I'm really sorry nekoSorry

frosty locust
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There goes everything I had I guess

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Is there really anything I or they can do about it?
Like them extending the transfer time to another week, me being able to contact any devs or account managers, anyone to just make the transfer to my new PWG account now?
I appreciate your help

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I'm sure I'm not the only one who got into this situation

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Not everyone plays this game actively these days to know about these important changes unless they give them emails about it

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If we can't do anything then can you at least relay my message and situation to any devs you know just so there might be a slim chance for them to do something about it and save our accounts?
@wary shuttle

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Again, your help is greatly appreciated

echo turret
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I have request for the transfer but my transfer hasnt been done yet anyone can help me on this ?

frosty portal
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😦

frosty portal
echo turret
uneven wind
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With what login methode u logged in

raw hemlock
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Is there any problem if I linked my Gmail account to the account before making the transfer?

frosty portal
wary shuttle
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to PWG i think

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if your account got the same PWG ID after linking, then all good

raw hemlock
wary shuttle
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Settings - Account Center

raw hemlock
wary shuttle
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transfer page, event page and in game settings should have the same PWG ID

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if there is a different ID in Settings, you will not be able to see your character after batch 6

raw hemlock
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But the transfer page is no longer available, right? So I can check it.

wary shuttle
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you have event page

raw hemlock
wary shuttle
raw hemlock
wary shuttle
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there is a Transfer Schedule in that channel

raw hemlock
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okey

frosty portal
cloud jungle
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regarding these on the event page, is it okay to keep them unclaimed until the maintenance is over and I can actually use my character?

wary shuttle
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if you don't have your character yet, wait for the maintenance

harsh sigil
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After last batch transfer I tried to login but I couldn’t find my data

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It’s start new

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And instead of ID 66 I see 62

wary shuttle
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lowwarn [updating the transfer support channel]

wary shuttle
kind herald
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yall my authorisation didnt work either bruh :')

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fuckign hate this

stoic obsidian
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?

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@kind herald Did you doe transfer befor april 24

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If so wait till april 30

kind herald
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it was april 6th

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i was in this chat asking for help n all

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even got the email that it was submitted but never received confirmation letter that they transfered it and now when i joined I still had no progress

twilit pagoda
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What time april 6th?

kind herald
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around the same as now

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its just fucking sad losing it as a release player, it was a flex AND tons of memories with my best friend

twilit pagoda
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Ask Clara to check if your character is there. You remember your name? region etc

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If it was around this time it could be that you are batch 6 since the schedule is based on UTC +8

kind herald
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best I can do is my UID and the region is probably Europe, havent played in over a year

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not sure if they can use those anymore

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i cant access link from email anymore too cuz it yapps something about denied authorisation

twilit pagoda
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When you did your transfer you got an email?

kind herald
twilit pagoda
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Yep

kind herald
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and it matched the IDs everywhere that time but my stupid ass didnt take ss

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found the name too, Ghxsty

twilit pagoda
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Have you tried sending a email to support? I mean if your IDs did match then the one in game in account center should be fine. Just send them all the info you have on your account and record a video of you logging in with email (not google)

hard tinsel
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theres nobody named Ghxsty on eu

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just checked

kind herald
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:')

hard tinsel
twilit pagoda
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Then possibly you are batch 6

kind herald
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what if im not though and then I wont have enough time to even reach out to support

hard tinsel
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if u arent, your acc is probably gone

kind herald
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that is greaaaat

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what a lovely game

twilit pagoda
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Well I mean transfers did start mid December so

kind herald
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true but if you preserve memories which doesnt usually require checkups its a bit rushed

twilit pagoda
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Then again a lot of the issues came from LI so don't take it out on PWG

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Well best you can do is email them gl

kind herald
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Im still looking around in case i missed something, maybe I should relog and its bugged

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still got some hope left

stoic obsidian
twilit pagoda
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Since the start of the transfers anyways its over now so anyone who didn't transfer has lost their account.

kind herald
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@wary shuttle hey, is there a way to find out if I am in another batch or if it's over? I was in this same chat through april 6th to 7th whining about being unable to transfer my data but even now it hasn't bee updated :'D

dry lynx
cobalt crown
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Has the batch 6 happened now

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?

kind herald
wary shuttle
kind herald
wary shuttle
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oh, i see now

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well, if you have the same PWG ID and you still cannot find your character, please contact Customer Support frogblob

kind herald
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if you mean the tofcs_global@pwrd.com email I just did but by the time they reply it might be past april 30th 😔

wary shuttle
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as it said in that useless channel SadRabbit

kind herald
twilit pagoda
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30th part is for LI

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not PWG

kind herald
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messaged the green guy at the top of the list too

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its just same support as in game which is also not doing much

wary shuttle
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Ghosty

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you are in Batch 6

kind herald
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other guy said i might be thats why i pinged u to ask too 😭

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this is so stressful goodness

wary shuttle
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you don't need my answer, everything is in that channel frogblob

twilit pagoda
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that useless channel 😅

dry lynx
wary shuttle
kind herald
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took me a long time (just now) to realize that time zone is 5h ahead

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so i was 5h late to old batch (which they could've used dc formatting to save time!!!)

kind herald
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WELL AT LEAST THAT WAS A HAPPY ENDING

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so far

twilit pagoda
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😆

dry lynx
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...We all wish for a happy ending 👍

wary shuttle
cerulean goblet
twilit pagoda
cerulean goblet
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ok

steady isle
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will be problem if i made new character in same server i was playing while my account is in transferring ? or its just will replace the new character with my old one when transfer happen?

mental silo
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dont take risk 💀

wary shuttle
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Your new character should be overwritten by your old one

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But again, we do not recommend making a new character on the same server

twilit pagoda
#

Is your pfp your current mood ? 😅

mental silo
#

the news should be today 💀

wary shuttle
#

?av @wary shuttle

shrewd bluffBOT
#
clawwa
Server Avatar
twilit pagoda
#

😆

wary shuttle
twilit pagoda
#

If one day you just vanish Ill know why

wary shuttle
#

AJAJAJAJA

frail glen
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clara why that manhwa charater '

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in your profile

hasty tide
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@wary shuttle

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what should i do if i m late wirh the transfer i need help

hasty tide
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or try contact them

twilit pagoda
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Contact who?

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PWG can't help with it so

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It would have to be LI

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Then again they likely won't help

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Batch 6 maintenance soon

hasty tide
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what is LI

twilit pagoda
#

Level Infinite

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Old Publisher

hasty tide
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oh yeah

twilit pagoda
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The ones who have the data

harsh sigil
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Wait if I login to the email before maintaince/transfer is it safe if I delete the account?

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I logged in yesterday and thought that the batch 6 is already transferred

twilit pagoda
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Did you bind it and stuff? or just logged in and closed out without making a character

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I mean if you logged in your old account should overwrite the new account

harsh sigil
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I haven’t make characters yet I just logged in and closed out

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Ahh

twilit pagoda
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Then you are fine just have your IDs match and you'll be good to go

harsh sigil
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Id currently is 62 will the transfer one is 66 will it change to 66 after maintenance?

twilit pagoda
#

Check #1

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On the picture that shows 1 2 and 3. 1 and 3 should match

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When you logged in what option did you use? It should have been email

harsh sigil
twilit pagoda
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Uhh no the ID you got when you transferred should match the one in game. Since they don't match something went wrong.

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@frosty portal Confused a bit help me out lol

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You logging in before maintenance shouldn't matter I did the same except both my IDs did match. Problem with your account is they don't match when they should.

mental silo
hasty tide
#

thanks

mental silo
frosty portal
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did you ever do that? or are you 100% sure it’s the same email as you used on the transfer page

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if you are certain then contact CS

nova sluice
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right, good morning, i was told to come here for a bit of help with my acount.

raw hemlock
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Hi, one question, is it strange that I made the account transfer around April 17th and I still don't have my character?

frosty portal
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is this a different account

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but yeah Apr 17 was previous batch
actually nvm

raw hemlock
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No, sorry, I was wrong. I transferred my account before batch 6, but the transfer was effective in batch 6. So I imagine I transferred it between the 23rd and 24th, but I still don't have my character.

frosty portal
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Apr 17 is also batch 6

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I forgot how long the batch 6 time window was 😅

raw hemlock
#

So 17tj

frosty portal
nova sluice
# frosty portal what’s up?

right, short version, i downloaded the game on the 8th of April, logged in as usual, went to my normal server, and suddenly had to create a new character, so i started doing some investigation, thats when i came across the whole acount transfer thing, so i struggeled with that until someone helped me with the website not loading, got that sorted, then transfered my acount on the 10th, it seems to have transfered i think, since i dont see that msg on the website anymore, the transfer msg or link, but, in my search for my char in the begining, i kinda made 3 others as i was searching. and one of them is on the Europe server i starting playing on, so this is where i am, i ahve no idea if my char was transfered, nor if im in the last batch

frosty portal
raw hemlock
nova sluice
#

okay, would it be best to log out then? just so i dont screw anything up anymore. id rather not loose my character, since i started playing in 2022. 🙂

frosty portal
#

also the transfer process on the website is not there anymore because the date for transfers has passed

frosty portal
raw hemlock
#

Okeyyyy ty so much for the info 🤍🤍

toxic otter
#

22 hours 30 mins from now...

nova sluice
#

thank you @frosty portal , so sorry about adding extra work to your day, really appreciate the help 🌹

raw hemlock
frosty portal
nova sluice
#

right before i head off, if the transfer and maintenance is over, and my char stil isnt there, should i come back here?

frosty portal
nova sluice
wary shuttle
#

So... yeah

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gg fenrirCheers

stoic obsidian
#

Oh so that all account that were on LI date are get delte at april 30

wary shuttle
#

Correct

wary shuttle
rich crypt
frosty portal
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😦

nova sluice
real junco
#

This was announced almost 6 months ago btw, if you did actually care about the game, why wouldn't you keep track of news regarding it? Facebook, discord, etc publish news as soon as it's announced

mental silo
#

it is what it is. life must go on 💀

hasty tide
# mental silo

i contact them but they didnt really answer my question.. do you think ut will automatic transfer it for me ?

golden zealot
#

and in top of that i contacted them

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zero response

wary shuttle
golden zealot
#

my account hasnt been active since December after i got the car and that witch girl w the clock staff

wary shuttle
golden zealot
#

yes

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i can show you in dms

wary shuttle
#

no need

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trying to check your name in game

golden zealot
wary shuttle
#

yeah, i don't see you there

golden zealot
#

one sec

wary shuttle
golden zealot
#

i had to check my emails for the top ups

wary shuttle
#

nope sadge

golden zealot
#

so im just cooked

wary shuttle
#

lets wait for batch 6 then

golden zealot
wary shuttle
golden zealot
#

i got the submission completed thing from the website since march

hasty tide
mental silo
#

at this point, consider start over

hasty tide
#

i spent 960€....

mental silo
#

it is what it is. life must go on 💀

frail glen
#

is server mantanecne ended or not becuase in which country i am it is middle easten

wary shuttle
#

today is April 28

tepid wharf
#

is too late to transfer data from infinix to pw?

rich crypt
#

yes unfortunately

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they wont do any exception

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deadline is deadline which is april 25

mental silo
# wary shuttle

i think u can include the auto convert time in #transfer-support
and why u use double # instead of one #
now i know why most ppl have trouble reading

wary shuttle
#

Batch 6 Update Notice

Dear Authorizers,
Tower of Fantasy will undergo server maintenance and updates on <t:1745906400:D> from <t:1745906400:t> to <t:1745913600:t> (in your local time).

Transfer compensation: Red Nucleus ×10, Special Voucher ×5 via in-game mail.
Maintenance compensation: Dark Crystal x200 via in-game mail to all players who reached level 6 before April 29 at 14:00 (UTC+8). The mail will be valid for 7 days, so please be sure to claim it in time.

【Affected Servers】
All Servers([The Morning Star] and [Rainbow Road] excluded.)

Thank you for your understanding and support annaCheeky

rough sinew
#

yesterday i logged in normally to the game and to my account! today i just got this message about parental control, i am of legal age! how do i fix this?

cerulean goblet
#

or you are in hota studios?

wary shuttle
#

This Discord server has Perfect World Games employees

cerulean goblet
#

but I wantend to know someone from hota studios

wary shuttle
#

I'm a volunteer, not an employee

cerulean goblet
#

uh volunteer well at least you know them

cloud parrot
#

Hei, is it possible to fix the skybox here in the picture? The horizon looks like a cut there.

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I was using skyboxes to create a map for a game and trust me it's better to use the original skybox from UE5 or Unity because they have a higher distance

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If you want to use the same skybox just make sure that it goes also under the water

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The night skybox has the same problem

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Another problem of this skyboxes is also that you can not use raytracing reflection because the glass of the buildings are reflecting something else and not the environment

cloud parrot
lilac turtle
#

It becomes more visible there

cloud parrot
#

I could add it now

cloud parrot
#

Ok I post it but now I'm a little confused. The raytracing reflection works on the water but not on the buildings glass ???

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Or I don't know but why did they use raytracing reflection with pictures who are not true to the environment?

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Just check it here the lights are true reflected but there is a building who is not even near to the environment

grave dagger
#

when does ToF finish maintainence on Geforcenow? I'm still having problems accessing story chapters...

mental silo
#

check pins

dusky dune
#

How to verify if the button is grayed? miaBeg

mental silo
#

bug

toxic otter
#

Offline.

#

Good luck for those in batch 6.

tired burrow
#

what time will the update be?

stoic obsidian
#

I can already try looking for my old account can’t find yet

spark jungle
main stag
#

looks like batch 6 is transfered, I got my acc back, nice

mental silo
#

LETSSS GOOOOO

steep warren
#

Well my acc isnt back

stoic obsidian
#

I can not find my old charter in sever Libera on region north america

stoic obsidian
#

I now that but I have look in friend list on game as well no luck on find Skyler flame old account

steep warren
#

@mental silo do you know if back then logging in with google or mail was logging to the same acc?

mental silo
steep warren
#

I dont remember how I was logging in when it was LI holding

mental silo
#

even if wrong acc, if theres data, there will still be transferred. if theres no data, i think it would say in email "theres no player data on this acc" before transfer

steep warren
#

I dont have any friends to check if my acc is available or not

mental silo
steep warren
#

Ill do that later thank you

mental silo
#

provide ign and region to clawwa. she will help u

steep warren
#

Also if you log in you dont have the beginner cutscene right?

frosty portal
#

if you linked them, then logging into LI via google and via mail would result in the same current account number

#

if you did not link them, they would be 2 different account numbers (different accounts)

steep warren
#

but how were we supposed to know what was the right account

frosty portal
#

I would tell people to try one method, screenshot/write down the number, then log out and try the other method
but the site is down now so can’t do that anymore 😦

frosty portal
steep warren
#

well I think its gone

frosty portal
#

try to contact CS

#

what region are you on?

steep warren
#

Europe

#

I was playing on vastalmm

frosty portal
#

ok our mod Clara can check for your char in friends add (only if you know your char name?)
I have a dummy acct on Europe but am traveling (in Europe yay) and away from my PC for a couple weeks or else I would check for you
or make your own dummy acct and check yourself

but basically this will tell us if your char transferred and is just not mapped to your login
or if the char wasn’t transferred at all

steep warren
#

Ill do that

#

I think I remember it

frosty portal
#

if the char shows up in friends add, tell PWG and they will fix it
if the char doesn’t show up, would probably be too late 😦

steep warren
#

It should be the same as my discord name

round willow
#

we need help since my fiances account didnt transfer properly and it rolled her back. she lost a fair amount of progress. this was her account pre transfer and now its completely different with a username she had in the past

frosty portal
round willow
#

no she transferred her account

#

its the same character and all

#

she before hitting level 30 iirc changed her username from Okimono to Thundaurda because she rebranded her online presence

#

rn her name is Okimono$ when it was previously when she applied for her account to be transferred thundaurda

frosty portal
#

you can buy a rename card in the shop

mental silo
#

rollback huh

frosty portal
#

yeah not sure about a progress rollback
first time I’ve heard about that

mental silo
#

thats tough but not big deal i think

round willow
#

yeah btu thats not the real issue she doesnt mind it much she is just upset her account isnt lvl 60-70 range with mine and shes back to level 10 with no progress made

mental silo
#

u can instant lv60 now

#

with mq skip

round willow
#

well yes but she had like c2 or c3 of her favorite character which she well no longer has since her account go rolled back and hes not in pull

frosty portal
#

yeah
as long as she didn’t lose any simulacra/weapons I don’t think the lower level is a problem

round willow
#

she lost everything lol

frosty portal
#

oh damn

ornate musk
#

well

round willow
#

if she didnt lose the simulacra I wouldnt be pressed about it but well

ornate musk
#

they gonna need proof of her having character

round willow
#

yeah

mental silo
round willow
#

oh she has tons of screenshots dw

ornate musk
#

video?

frosty portal
#

yeah can’t hurt to contact CS

#

send them all the info

ornate musk
#

with username and weapons

mental silo
#

ye

frosty portal
#

that’s weird
keep us updated with CS response

round willow
#

will do captain o7

#

well atleast my account transferred properly....

mental silo
stoic shuttle
#

I tried to log in to the game since the final batch is done. When I tried to login to my server where I was, I got the intro cutscene. I've been going through the servers to see if it got transferred to another server but nothing so far

#

I tried to contact the support through the ingame thing but it didn't help either

frosty portal
#

I would offer to search but away from my PC for the week 😅

stoic shuttle
#

How should I contact a mod fenrirCry

steep warren
#

I cant find my acc on eu servers

#

Its gone

stoic obsidian
#

Just wait for mod senior ther stil cance that it’s in different sever

steep warren
#

No I think I transferred the wrong acc

#

I was logging in with google

#

But I linked it with my mail

#

but the true question is

#

like

#

I linked an empty account

#

With no characters

#

And I wasnt aware

stoic obsidian
#

Oh

#

I link my with appel and login with e mail one to I am at work so wait til I am home to look for old account more

steep warren
#

I even asked cs 2 weeks ago

brave lantern
#

For this event, do i need to do something to claim the rewards?

#

Wait i figured it out nvm, i just had to click the yellow giftbox to redeem

tired burrow
#

Has it been updated yet?

stoic obsidian
#

Yes just a 1 hour and 43 min ago

tired burrow
#

Has the transfer of accounts been successful?

stoic obsidian
#

Idk

tired burrow
#

I don't think I've been through it yet: (

#

However, the account transfer was successful and I recovered my account

stoic shuttle
gusty socket
#

Hello ,can someone help me find my server I can't remember it.

stoic obsidian
#

Wait for mod senior to help you on that

gusty socket
tired burrow
uneven wind
#

first time after transfer all blank

#

find out what is ur server and go in

#

later it will display ur acc

frosty portal
gusty socket
frosty portal
#

If you have your UID, you can use the first few numbers to find the server (pic in #transfer-support part 3)
if you have your char name, the mod can search for your char in friends add, and find the UID there too, then proceed with the above (or you can make a dummy acct and look yourself)

stoic shuttle
uneven wind
#

u used right login methode?

stoic obsidian
#

@frosty portal is UID form pwg or just old LI UID

stoic shuttle
wary shuttle
#

Are you 100% sure you linked not an empty account?

stoic shuttle
#

I'm pretty sure yeah since I have only one email I used with ToF

wary shuttle
stoic shuttle
#

I can prolly give it here?

wary shuttle
#

Yes

stoic shuttle
#

InaIzumi

wary shuttle
#

Region?

#

EU, right?

stoic shuttle
#

EU and Excalibur was the server

#

Yes

wary shuttle
#

Noted

#

Im not online there yet, but I'll check later (or others can)

uneven wind
#

i copied nothing found

stoic shuttle
#

Okayy, thank you fenrirCry

#

Oh

stoic obsidian
#

@wary shuttle I don’t tink my old account character in pwg oh Well I start over and see how I can get

wary shuttle
#

Same for you

#

Check your PWG ID first

#

If it matches, give us your character name and region

stoic obsidian
#

It’s mach pwg all 3

stoic shuttle
#

So I guess there's nothing else I can do for the old account?

gusty socket
stoic obsidian
#

And name character is Skyler flame region north america sever was Libera can some check if ther

uneven wind
#

its a i or l?

#

i can check na too

stoic obsidian
#

l

uneven wind
#

ok found a lv15 skyler

stoic obsidian
uneven wind
#

i see a skyler summer, more not

wary shuttle
stoic obsidian
#

Oh wel is was plan on start over at some point so thx checking

uneven wind
#

next patch we get new player gears

#

and mats

stoic obsidian
#

Hmm

uneven wind
#

1k atk and 3.5k crit gear

#

and shit tone of mats for upgrade gear

stoic obsidian
#

I rember my old build anyway so I just get volto wepon form golden standaar banner than i don’t what wepons I get

elder abyss
#

my tower of fantasy account didnt transfer properly even though i transferred my level infinite account on april 11th to my pwg.

#

im on america servers

wary shuttle
steady isle
#

why i cant claim those rewords

wary shuttle
#

They are no longer available

#

1st one is a transfer compensation for old players

elder abyss
wary shuttle
#

Please, check that channel first

lost estuary
wary shuttle
#

Make sure you did everything correctly

wary shuttle
lost estuary
#

That might mean the new blank account I transferred would have them

#

And that also explains why my main doesn have them

stoic obsidian
#

@wary shuttle I just start playing on appel login methode I did before the transfer on april 11 and use code I got for extra stuff sins old account does exits anymore I can play agine

wary shuttle
#

Okay

elder abyss
wary shuttle
#

Okay

mossy osprey
#

I transferred my account an hour ago and when I logged in I didn't find the web event reward. how to solve this problem?

wary shuttle
#

It's in the game

elder abyss
#

and my uid right now is just 00

wary shuttle
#
  1. You have PWG IDs match, right?
stoic obsidian
#

I reedem code I just wait 24 hours til last play chacter

wary shuttle
#

Good

#

This channel is for tech issues gd_nod

elder abyss
wary shuttle
#
  1. Do you remember your character's name and region?
elder abyss
wary shuttle
#

Not server, but region

elder abyss
#

NA

wary shuttle
#

Noted!

uneven wind
#

found a lv1 joshi

wary shuttle
#

yeah, wanderer not found

elder abyss
#

😭

#

welp

jade orchid
#

account seems to not have transferred successfully, still getting the introduction scene when selecting the server i was on

wary shuttle
steep warren
#

@wary shuttle hey could you please check for my account?
Name: BySkullZ
Region: Europe
I checked my ids and it matched

wary shuttle
#

wanderer not found

steep warren
#

Thank you

tired burrow
#

what do I have to do because I've been stuck in the same mission for a year 😦

celest hedge
#

or press T then it will auto open your map and locate the yellow tracker

frosty portal
stoic obsidian
#

I just start over on appel. Login methode so I just don’t need old account anymore

mental silo
#

ok

#

make sure u bind

stoic obsidian
#

How doe bind appel login casus I have no idee how the doe it

frosty portal
#

same as any other method

mental briar
#

hi~ so i think my account transfer is a success. and there are 2 servers in which i have my char. so now, which one should i choose?

wary shuttle
#

your choice

#

i would guess that the 1st one is your main account

fierce heart
#

but I think that you will be able to use both, not only one, or am i wrong?

#

different servers...

wary shuttle
#

they can use both

mental briar
#

ok thanks. im gonna try it

normal crest
#

Anyone know when crossplay for PlayStation to pc will be active?

stoic obsidian
#

@wary shuttle how doe bind its says pre existing player date how doe fix it

wary shuttle
wary shuttle
#

you told me that earlier

stoic obsidian
#

Yeah but Probly a old account

wary shuttle
#

just log in with that Apple ID

#

your old account is on Email login, not Apple

#

we've had this conversation before

stoic obsidian
#

I gusse I Schoud just play on e-mail login not appel login or just contact cs

wary shuttle
#

your Apple login is empty

#

your Apple login is your new account

stoic obsidian
#

Wait what hold up one sec

wary shuttle
#

your old character has transferred on your Email login, not Apple login

#

if you don't see your character on that Email login account, contact CS

stoic obsidian
#

What doe ask cs then that can’t see character

wary shuttle
#

if you want to bind your Apple ID to that Email login account, you first need to delete Apple login account

stoic obsidian
#

Oh

#

Alr I try that

wary shuttle
#

anyway, you and I have talked about this. So further questions are better to ask CS

stoic obsidian
#

i did nit work i contact cs see if ther abel to help

mental silo
#

what a confusing issues...

stoic obsidian
#

Can’t get account bind try figuren out what I have tell cs can’t get old login correct

waxen otter
#

Hi, can someone check for an account named Nuafire or Netri in the region North America?

dry lynx
# rich crypt man its just so sad.. i even spent a lot of my school money in there just to hav...

Finally Level Infinite support sent an answer.
Generic email, ctrl+c ctrl+v. Totally ignoring my question. (Funny enough both support team pointing fingers to each other 🙂 )

So I think we did what we could, i even offered money to both support team to save some accounts. One was 2k+€, so made a serious offer. I also wanted to play for some nostalgia, maybe tag along for a while.
But both support team said to f*ck off. 😹 (no joke, imagine answering with a noreply mail as a support....so you know.....you can't even answer them.)
Sad state of gaming industry. Good old days, you bought it you owned it. Today we just borrow.

rich crypt
#

what was even the reason of transferring developers

#

is it for money

#

they got offered bigger than what they profit?

mental silo
waxen otter
#

That probably means the transfer didn’t work in some way right

#

Thanks

mental silo
#

well if u willing to go that far. just go with lawsuit and sue them for dmgs

frosty portal
#

damn this transfer was such a mess

dry lynx
#

@wary shuttle My only idea:
Many people will come in, even later and search for the lost accounts.
It would be worth creating a channel and briefly describe what happened, why they lost their accounts.
Maybe it would be even worth coming up with some kind of returner reward for those who lost their accounts.
(e.g.: like to me right now, it would be difficult to offer something, that would compensate the loss of a 2k€ account, with x hour gaming time etc.)
So something serious, so that it would be worth it for them to start again. (but i have no idea how to check "the returner status" without a database) 😐

Just an idea 🙂

stoic obsidian
#

Does delte date also mean old account that have bind login get delte as wel or not

cobalt crown
#

so the transfer completed but my data is gone

#

levl 2 characters rip i guess

stoic obsidian
#

Anyone now with cs I need contact or just wait till april 30 till all of my onwe date on LI is delte

mental silo
gentle shuttle
#

It seems that my account was successfully transfered 🙏. The only minor inconvenient was the dollar sign at the end of my username$, thankfully it got resolved by using a rename card 💸.

I'm playing the Steam version with my email, but I wonder if I should link/bind/add my Steam account? Any pros/cons? 🤔

stoic obsidian
#

@wary shuttle is okay if wait til LI date get delte so I can start fresh at mei 1

wary shuttle
#

contact CS peepowow

stoic obsidian
#

Fine I try contact cs on dc or in game but don’t rember my old account creat made day

dense terrace
#

Hey guys uhm so I had submitted a transfer request already but when I checked the website for the transfer it was restarted and looked like I had to do it again tho I thought nothing of it since I had sent it already I opened TOF today and my account had the wrong account code and I’m pretty sure it didn’t transfer

#

Did I have to send a transfer again?

#

Srry sent to wrong chat

#

I have a picture of my account transfer request

#

With the code and everything

#

I know my old loggin and everything I don’t understand what went wrong

sharp anchor
#

Is anyone able to check for my character after the transfer? I'm not having any luck getting in after my 3rd attempt at transferring :/

Name: Sbeve#d$
Region: NA

lilac turtle
lilac turtle
wary shuttle
#

hehehe

sharp anchor
#

Thanks!! Happy to see it actually worked this time! Weird it wasn't showing up just a little earlier 🤔

wary shuttle
#

Server: Oasis

#

if you don't see the character there, check every other server

#

just alt+f4 on Frigg

wary shuttle
#

we won't be able to check your name, it gets censored FeelsSadMan kekwsweat

#

contact Customer Support gd_nod

#

does your in game PWG ID match with the transfer page?

#

do you see your character?

frosty portal
frosty portal
frosty portal
wary shuttle
stoic obsidian
worldly flare
#

got my assignments they are grade nicey

worldly flare
#

game give me this

dense terrace
#

hey could someone check if my user Kumenrai is still there?

#

Not sure what server im in

#

also my UID code is different from my transfered one im not sure what to do

worldly flare
dense terrace
#

My Ingame PWG UID Isn't the same as the transfer page UID I had logged in with the right email

wary shuttle
worldly flare
#

no more other accounts

dense terrace
#

Oh that's me :0

#

My lvl is 1? is that a display glitch?

wary shuttle
#

okay

#

first

#

log into event page

#

check your PWG ID there

dense terrace
#

okay im in

#

the ID is different should I send the first 5 numbers?

wary shuttle
#

so event page has the same ID as in game, right?

dense terrace
#

No unfortunately :((

wary shuttle
#

good

#

is it the same as from transfer page?

dense terrace
#

Nope it's different other than the first two numbers which is 62

wary shuttle
#

so transfer page, event page and the game have 3 different PWG IDs?

dense terrace
#

The game lemme check

wary shuttle
dense terrace
#

The event page and game id are the same

#

The transfer ID I received is different though

#

Where submit data is the pwg games account ID is different yea

wary shuttle
#

wrong email then

dense terrace
#

Hm I’ll try another since my account is there as you showed me

#

I am using the proper Email I have checked sorry for the inconvenience I’m not sure what could be the issue

#

Wait I sent the wrong user can you check SkullCandy1345 sorry I hadn’t played the game for about a year 😭

#

I confused another account;w;

#

Last time I played was around March of 2024

#

It’s either SkullCandy1345 or Knightofreality

wary shuttle
#

i don't see anything FeelsSadMan

dense terrace
#

Awe man thank you so much anyway I really appreciate the help 😭🩷

#

Idk if my account could be found if I gave you the right UID anyway

#

But thank you I hope you have a wonderful day/night

vernal crescent
#

I want to ask, is there anyone here who has the same fate as me?
Chronology: Back when the server can be transferred, I had a Smurf account here, So I overwrite my main account to this server which has a smurf account
What I know is that if that happens then the overwritten account will automatically disappear
It's been safe for years

Then when I transferred to PWG, it was safe at first, it was still my main nickname.
But when the batch transfer queue was in who knows how many times, it was discovered that Nick in the launcher had changed.

Actually, in the game there is no problem for my main account to still fine be played till now, it's just a bit strange that every time I log in front name is different.

cerulean goblet
#

No updates?

wary shuttle
#

probably a new bug after the transfer

cerulean goblet
#

my account is this?????????????

#

bro they just gave me a ramdon account

#

what the hell is this

wary shuttle
#

do you remember your character name and region?

#

1 minute please

#

Wanderer not found

twilit pagoda
#

Name changed completely? wth lol

wary shuttle
#

Empty account

#

It's rare to see this happen, but it's fixable (but with CS)

cerulean goblet
#

server Azure plane

#

user name ÆJuniorッ

#

bro my account I spent hundred of dolars in this account 🥺🥺

twilit pagoda
#

Just contact CS

cerulean goblet
#

I did

#

look what they saud

#

said

twilit pagoda
#

So that was 3 days ago, email them again but send in all your info and on top of that record yourself logging into the game using the email you used to transfer, show them that it comes up empty etc.

cerulean goblet
twilit pagoda
#

Yeah LI wil not help anymore they delete all data tmr.

#

You can only hope PWG has your data and is just mixed up somewhere

cerulean goblet
#

my account name

#

bru my lin C3 and fiona C1 pls

twilit pagoda
#

I already told you what to do

cerulean goblet
#

I sent then email

#

they are not currently working

twilit pagoda
#

Then you will have to wait only CS can try to help.

cerulean goblet
#

look

#

I sent them this email

twilit pagoda
#

Are you able to record yourself logging in?

#

and do delete that screenshot as that has your info

cerulean goblet
#

what

cerulean goblet
cerulean goblet
twilit pagoda
cerulean goblet
#

can I enter to my account from Geforce_

#

?

twilit pagoda
#

idk

cerulean goblet
#

bruh

twilit pagoda
#

I just alt z to bring up the menu to record idk how you have your pc setup lol

cerulean goblet
#

what record

mental silo
#

or delete

vernal crescent
latent pine
#

Heads up whatever you do, do not verify or move the installation for ToF on Steam. There's a version mismatch as Steam updates the files after the process, leaving you unable to login and play. Only solution atm seems to be deleting all ToF related files and reinstalling again

mental silo
#

ty

frail glen
#

what if i got same charater in game again wat happen

mental silo
#

2.A

round willow
#

Update on my fiance losing everything after tranfer. We sent in screenshots and everything of her previous UID of her previous account with name pulls and everything. This is what was said. Unfortunately its looking like she will lose everything... D: Really annoying and not very cool i must say!

#

this was her acc UID name and etc with the CORRECT email and CORRECT server selected she signed into this

mental silo
#

is the okimono uid is same with thundaura uid?

#

i had a feeling there's data corruption on level infinite side, and they tried to recover and heres the results

round willow
#

the UID seems to be different but I will again say it is this email as its her only one at the time and well its freedom oasis

#

I canc heck the other servers tho

#

isnt a very different id just 1200616513

#

id be surprised if that made much a difference mine is very different my one pre transfer was like 5216 somthing and now its 1200 something lol

twilit pagoda
#

Seems like a LI issue

round willow
#

what does LI mean sorry im a wee out of the loop

twilit pagoda
#

Level Infinite

round willow
#

ahhh

twilit pagoda
#

Old publisher

round willow
#

well

#

that sucks then

twilit pagoda
#

Indeed

round willow
#

I dont think she wants to play anymore :/ welp

twilit pagoda
#

What lvl was she? I mean there does seem to be a upcoming cabbage dog collab

round willow
#

like around my currenbt maybe a little higher so like 78-80

twilit pagoda
#

oh

#

I mean she can catch up quickly

#

Max lvl is 100 and doesn't seem like she got far into titan gear

round willow
#

I mean yeah but she had like loads of places 100% she had icarus c2 or c3 and she just doesnt feel like doing any of that again since she misses her stuff more than anything (icarus)

twilit pagoda
#

Icarus is in the permanent banner

#

Gold wishes would do just gotta get lucky and if they give another free selector box she could choose him again.

round willow
#

i mean yeah but enough to get him c3? and enough thing sto replace 3 years of progress? she also has the "preorder" rewards on the account to prove her account is well as OG as it is

#

theres an extent to which you would restart like ill admit ive spent money on the game and if my account got poofed like that I would probably quit for good

twilit pagoda
#

Plenty of gold wishes around to get back to c3 if not c6

#

gl

round willow
#

ye but again 3 years worth of progress and grinding down the drain. itd be like if I transferred my LoL account to EU or SEA server and they lost it I would prbably perma quit the game even after 9 years of playing. theres just somethings not worth doing over again unfortunately

mental silo
stoic obsidian
#

Hello I send a e mail to cs is ther isue that many player have with ther account transfer

round willow
#

safe to say unfortunately seems the transfer didnt go too smooth overall

dense terrace
#

I don’t think my account got transferred this batch

#

I have a completely different UID from the game I hope they do another batch or something

#

My transfer request went through but nothing

dense terrace
#

My email

twilit pagoda
#

Dang well you can only ask CS now. Tell them about whats going on and send all info you have.

#

If only you had checked before if your IDs matched annaHmmbella that sucks!

#

There won't be another batch since LI closed it all down already. Data will soon be deleted on their side and or its already deleted

dense terrace
#

Awe man well thank you anyway

steep warren
#

Hello,
I need to understand something

#

So when tof was handled by LI, I was logging in using gmail option, so when I did data transfer I had no other option but create a LI account, is this normal?

twilit pagoda
round willow
#

does anyone know if there is a current way to transfer your account to a different server? I figured I may as well transfer mine to a different server my friends play on if possible of course

twilit pagoda
#

Server? you mean region?

round willow
#

yeah my bad

twilit pagoda
#

Each region is just a super large server

round willow
#

haha.... im smart sometimes....

twilit pagoda
#

no you cannot

round willow
#

i see thank you so much for the answer tho!

steep warren
#

I used the same email

mental silo
#

lemme find ss

twilit pagoda
#

idk

steep warren
#

But I used to login with google on the old launcher, not email and password

twilit pagoda
#

Hmm I don't remember the options

#

Just saw a video for LI and I see email and password, twitter, fb, google, line and smth else

#

By gmail you mean google login?

steep warren
#

Yes

twilit pagoda
#

bruh

#

That is weird then

#

google should have just been fine

mental silo
#

do u see down there "sign in with.."

steep warren
#

I dont

#

I mean now I cant

twilit pagoda
#

Send a screenshot?

mental silo
#

considering most platform, they have multiple login option, so u should always look for them

steep warren
#

I tried to go on LI website

#

And even when I transfered my account, I couldnt find these options

mental silo
twilit pagoda
#

That is very odd

mental silo
#

indeed very odd

steep warren
twilit pagoda
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wtf

mental silo
#

ye thats now

twilit pagoda
#

If thats old then truly odd

steep warren
mental silo
#

at least after batch 5

#

i did try from time to time if theres bug

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but i didnt try at the very last day...so idk

steep warren
#

I transfered april 10th

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for my case

twilit pagoda
#

But you have your account?

steep warren
#

But I dont think there was all these options

mental silo
#

ye thats was using gmail login method for testing

#

its an alt for testing

steep warren
#

thats weird

steep warren
twilit pagoda
#

Your old tof account I mean like it transferred successfully?

steep warren
#

No it didnt

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And I guess its because of the login option I used on LI

twilit pagoda
#

Did you end up checking if your IDs matched?

steep warren
#

for pwg?

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Or you mean my LI google id and email id

twilit pagoda
#

Yeah for PWG

steep warren
#

Yes I did

#

Same PWG id

mental silo
#

it matches, but probably dont have any data

twilit pagoda
#

Do you remember your name? perhaps someone can find it

steep warren
#

I asked a mod to find my character but it wasnt found

twilit pagoda
#

dang

dense terrace
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Don’t think I’m getting my acc back bro😭🙏🏽

twilit pagoda
#

rip

mental silo
stoic obsidian
dense terrace
#

Well if anything let’s hope they keep there word and try and fix the issues cuz apparently a lot of people have issues with acc stuff

twilit pagoda
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Sadly it was LI with the problems. They didn't want to fix the FB transfer option for a long time lol I kept emailing them over and over and after all that they finally fixed it

dense terrace
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Good lord well glad it worked for ya at least xD

twilit pagoda
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Oh no it wasn't for me mine worked just fine. It was for the ones who only used FB

dense terrace
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Ohhh okay I see

#

I mean I have my code that they gave me when I requested but it’s just different when I log in with the same email

mental silo