#technical-help
1 messages · Page 146 of 1
anyways i used the windows download anyway
Where its where creator new Account i have transferd my Charachter and this Server ?
I plaing and Europe Blumous my Account Coming Back on 30.04.2025 ? I have Creation new Account. Where this Account delete ? coming back my Old Account
?
?
Does anyone have any information about those who missed the 6th account transfer batch?
-PWG support sending a generic email, that the last batch has ended. Which we told them in advance, and we were offering money to save our data. So no answer to our question.
-Tencent Customer Service not even answering, 2 days past.
(and please don't say that we had time, there were no email, no communication, we did not play the last 9 months)
Account will be deleted on April 30 ... so technically we have time.
Your old character will come back to you after Batch 6 maintenance
^and your old char will overwrite that new char that you made

😦
Unfortunately, only CS can answer these questions
That's the problem. They are not answering.
We won't be able to help in this case either. At least because today is not a working day

And about "there were... no communication..." - we did ping people here (in https://discord.com/channels/932906923236401182/1004463801200029777)
yup they did
even if im not playing the game, i would still check the news from time to time. so no other way to self blame.
here my suggestion, if u really, really, really want it. How about u fly to China. Walk in to their HQ. Smash down their door. And say in badass line "I want my account to be transferred". While throwing money on the floor.
considering most cases that require manual work to just walk in to hq for most paper work things, it might work....

If I lived in China, I would go to them every day to solve something or just to have tea

or get Mia merch
for free

I was not looking for help here. Ofc if someone can, it very welcomed. :) Just looking for official answers, maybe someone got one.
Discord is a 3rd party program. Didn't want to offend anyone here. The problem is, Level Infinite(Tencent) ownes the right to manage the account datas. Account related changes should go through the registered email. (hence the ...no communication)
Nameless is right tho. :) If we close enough to their Singapure HQ, administration would be easier. But i would be gentle :D
To go on a legal way/ file a lawsuit to save some accounts, takes too much time. I mean, yes we spent "some" money on them, yeah one is whaled on it:), but not worth the effort.
Currently i am only looking for answers. In the end it is what it is.
Thx
i cant transfer anymore
yes
is there anything i can do or is there not?
please help me as far as you can do
im really desperate
i can only suggest you to contact both Customer Support
tofcs_global@pwrd.com - PWG CS
account_support@levelinfinite.com - LI CS
okayy thanks ill try that

uhm... how can I log in my account, if it saying no parent or guardian concent, when I'm legal age ?
What if I'm of legal age, do I really need this thing ?
no
But it appears as I'm logging in.
but you will need to explain them the situation
ohh, ok thanks, so the short one starts with 60****
I think a lot of us, in the same shoes. Please let us know if any of the Costumer Supports answer you. Thank you.
@wary shuttle does last date of transfer is 30 but i transgfer but my date is not recover the id number was same
transfer is no longer available, but the maintenance should be before April 30
that all tencent issue tensent was a bad company
ok thats so my date will be transfer or not
becuase i donot want to get lost hundred of dollars
did you transfer?
wait for batch 6 maintenance
ok
i cannot beable to see any of my date even the servers
i forgot old server and they are not showing that the server in which i had an account
terter
lets wait for Batch 6 fisrt. If you will not be able to see your character, come back here
we will help you
okj
just to check, I have applied for transfer under batch 6 but also started new to try out at the new server (Morning Star) using same email
once the transfer complete, will my character/acc in morning star deleted ?
no
whew thanks, thought I would have made mistake that it would overwrite the whole acc
if i remember correctly, Morning Star is a whole new server
old characters cannot be even transferred there
yes, the one I applied transfer was in SouthEast Asia iirc

hi guys, i have a question, i did transfer my infinite account in april 20, but it didn't transfer till now... should i wait till april 30 or im stuck somehow?
Batch 6 hasn't started yet. They will send out a tweet when maintenance for it starts after that your account should appear.
oh? i didn't see such thing in their tweeter or official site... thank you for the answer, kind friend

When they announce the maintenace itll show like this
#tof-tweets message
oh now i get it! so only the right one meant the transfer time! thanksss again~
That was for batch 5 ^
how do you tell when your accounts are linked and you have your characters and everything?
cause i am scared to log in and play still
Do your IDs match? transfer page PWG ID and in game ID. If so just wait for maintenance to start/finish.
Check #1 #transfer-support message
i received back their mails.. unfortunately they arent doing any exception and that the last transfer has ended.. and that every account that hasnt done so is going to be deleted
Yeah PWG won't help since they don't have the players old progress. LI has it and its up to them if they want to reopen it.
Reduce the ray tracing to avoid issues
TOF is not that well optimized either. At least with a rx7800xt I could handle 100-120 full max everything without ray tracing. Only got drops to 90 fps if using fast mounts like car with turbo
also before, with the same gpu I couldn't get to 100 fps, it was my cpu causing a bottleneck
Hi, how do we know which batch is our account in to be transferred?
when i should log in into my account ?(i sent the transfer request from 14 days)
Not yet check twitter when they post about a maintance and after it u can
YES
90 SEIES ARE BEST FOR ANIMATED GAMES LIKE TOWER OF FANTASY
AI DLSS WORKED VERY WELL
thanks, i got the "Your Tower of Fantasy data transfer request has been successfully submitted." on 25 Feb UTC+8 10:51am, so should be batch 2
but the characters are all gone, is it that we have to wait after batch 6 is done together?
Normal not is that Response from support?
contact support
#transfer-support part 6
But before contacting support, check 4A #transfer-support message
I read and contacted them before, but I guess I had to start anew if I am coming back, thank you kind people
4A is about searching for your character
I wasn't active for a long time
stupid me went and deleted old emails, should have kept the receipts of spending money
Hello I am having issues contacting support I guess
anyone got a direct channel through which I can get in contact to a human support person directly?
do I dm @cinder gazelle?
Hello, please send a direct message to the bot "Customer Support," and your message will be promptly received and addressed by our support team.
anyone?
No
So I contacted support relating on account transfer through email (account_support@levelinfinite.com ) first but they asked me to report my issue in another email (tofcs_global@pwrd.com) then they also asked me to report to yet another email again (support@toweroffantasy-global.com) so I reported my same issue for 3rd time and its been 2 days since then and I have yet to receive any response. How long do they usually take to respond?
What was your transfer issue?
They answer only on work days. Today is Sunday, so it can take more to response
I went through with it at 23rd but had errors while going through the transferring process so I had been struggling to contact support ever since
Apple error, right?
Will it be critical since it's about account transfer and my account progress being at stake here?
no I just had various errors while the site did its thing
tried phone but it did nothing so went to my PC and it didn't registered for some times until it showed some code that I didn't know anything about
When exactly did you stuck? At LI login or PWG login?
linking process i guess
Because the only issue transfer page had is Apple error
I don't know the specific processes on how all this works so I went with whatever was prompted on my screen
Other things could be fixed my checking spam/trash folder (if you couldn't a pwg code), disabling adblocker (if you couldn't get any pop up messages), etc
If you couldn't log into Level Infinite account - this issue goes to LI Customer Support
I got this response from support
I guess it's too late
Too late to transfer now?
Am I missing something or do I have to wait more?
The transfer deadline was April 24. And as I can see from your Level Infinite's response, they closed their support service on the same day.
hello! i have a quick question, I wanted to play the game again after a loooong break on april 24, I entered the game and was confused on why it keeps setting me a new character with the start cinematic and all, so I kept switching accounts and then servers to try and see if I messed up somewhere and try to find my character, theeeen I saw the whole transfer stuff on their site and completed that,is it 100% sure that my old account will overwrite those new characters I accidentally made?
Yes
Before batch 6 maintenance, make sure your PWG IDs match
okayy , and regarding the server, I don't remember at all which server I was playing on, I saw the announcement with the server number and the UID, I looked at my level infinite ID and the number don't match at all, I am supposed to look at something else right? maybe the new perfect world id? and if so where can I see that again cause I don't want to mess anything up
If it doesn't, you won't see your character
anything I can do about my issue?
Character UID and PWG ID aren't the same
Please check #transfer-support message
Unfortunately, I can't help you here. And since the transfer has already closed, Customer Support will not be able to either

What, so all of my progress since 2022. All lost now?
Just because the site didn't work on my end and support took too long?
I'm just a ToF Discord server moderator who relies on information from other players, devs and services. And since LI and PWG support couldn't help you, then yes
I'm really sorry 
Wow that's really unfortunate...
If only they give me some emails or notifications or notice or anything regarding the transfer....I know about the transfer after opening the game and being prompted to log into a different account.
There goes everything I had I guess
Is there really anything I or they can do about it?
Like them extending the transfer time to another week, me being able to contact any devs or account managers, anyone to just make the transfer to my new PWG account now?
I appreciate your help
I'm sure I'm not the only one who got into this situation
Not everyone plays this game actively these days to know about these important changes unless they give them emails about it
If we can't do anything then can you at least relay my message and situation to any devs you know just so there might be a slim chance for them to do something about it and save our accounts?
@wary shuttle
Again, your help is greatly appreciated
I have request for the transfer but my transfer hasnt been done yet anyone can help me on this ?
😦
batch 6 still isn’t out yet
wait til up to apr 30th
i transferred during march period though
With what login methode u logged in
Is there any problem if I linked my Gmail account to the account before making the transfer?
linked your Gmail to what account? LI or PWG?
how i know if has the same id
Settings - Account Center
the same id regarding that
transfer page, event page and in game settings should have the same PWG ID
if there is a different ID in Settings, you will not be able to see your character after batch 6
for more info and links: https://discord.com/channels/932906923236401182/1344023421410869359
But the transfer page is no longer available, right? So I can check it.
you have event page
again, everything is in https://discord.com/channels/932906923236401182/1344023421410869359
I think it's the same but my character doesn't appear
when did you transfer?
24 april
there is a Transfer Schedule in that channel
okey
to me it sounded like the situation where they make an in-game acct first and bind it to gmail
then do transfer afterwards
I don’t remember what happened in that case
regarding these on the event page, is it okay to keep them unclaimed until the maintenance is over and I can actually use my character?
if you don't have your character yet, wait for the maintenance
After last batch transfer I tried to login but I couldn’t find my data
It’s start new
And instead of ID 66 I see 62
[https://discord.com/channels/932906923236401182/1344023421410869359 has been updated]
it was april 6th
i was in this chat asking for help n all
even got the email that it was submitted but never received confirmation letter that they transfered it and now when i joined I still had no progress
What time april 6th?
around the same as now
its just fucking sad losing it as a release player, it was a flex AND tons of memories with my best friend
Ask Clara to check if your character is there. You remember your name? region etc
If it was around this time it could be that you are batch 6 since the schedule is based on UTC +8
best I can do is my UID and the region is probably Europe, havent played in over a year
not sure if they can use those anymore
i cant access link from email anymore too cuz it yapps something about denied authorisation
When you did your transfer you got an email?
this
Yep
and it matched the IDs everywhere that time but my stupid ass didnt take ss
found the name too, Ghxsty
Have you tried sending a email to support? I mean if your IDs did match then the one in game in account center should be fine. Just send them all the info you have on your account and record a video of you logging in with email (not google)
:')
Then possibly you are batch 6
if u arent, your acc is probably gone
Well I mean transfers did start mid December so
true but if you preserve memories which doesnt usually require checkups its a bit rushed
Then again a lot of the issues came from LI so don't take it out on PWG
Well best you can do is email them gl
Im still looking around in case i missed something, maybe I should relog and its bugged
still got some hope left
How long has that been a issues for LI anyways
Since the start of the transfers anyways its over now so anyone who didn't transfer has lost their account.
@wary shuttle hey, is there a way to find out if I am in another batch or if it's over? I was in this same chat through april 6th to 7th whining about being unable to transfer my data but even now it hasn't bee updated :'D
Yeah. So we all got the same generic email. Thanks for sharing.
that support page is utterly useless, i tried all options and its just same text over and over again about transfers which I diiiid on time but it just wasn't moved?
have you tried to ask someone to find your character?
yeah and well they said it doesn't exist^
oh, i see now
well, if you have the same PWG ID and you still cannot find your character, please contact Customer Support 
if you mean the tofcs_global@pwrd.com email I just did but by the time they reply it might be past april 30th 😔
as it said in that useless channel 
i promise i read it all
messaged the green guy at the top of the list too
its just same support as in game which is also not doing much
other guy said i might be thats why i pinged u to ask too 😭
this is so stressful goodness
that useless channel 😅
Nope, you are not alone. In my side, me and 2 of my friends waiting for some kind of salvation about the data transfer. We missed it by 3 hours.

i stand by this honestly lol
took me a long time (just now) to realize that time zone is 5h ahead
so i was 5h late to old batch (which they could've used dc formatting to save time!!!)
😆
...We all wish for a happy ending 👍

batch 6 still in progress?
bruh yes, they will send out a tweet before the 30th or on the 30th when maintenance will start.
ok
will be problem if i made new character in same server i was playing while my account is in transferring ? or its just will replace the new character with my old one when transfer happen?
dont take risk 💀
Your new character should be overwritten by your old one
But again, we do not recommend making a new character on the same server
Is your pfp your current mood ? 😅
the news should be today 💀
😆

If one day you just vanish Ill know why
AJAJAJAJA
Contact who?
PWG can't help with it so
It would have to be LI
Then again they likely won't help
Batch 6 maintenance soon
oh yeah
The ones who have the data
Wait if I login to the email before maintaince/transfer is it safe if I delete the account?
I logged in yesterday and thought that the batch 6 is already transferred
Did you bind it and stuff? or just logged in and closed out without making a character
I mean if you logged in your old account should overwrite the new account
Then you are fine just have your IDs match and you'll be good to go
Id currently is 62 will the transfer one is 66 will it change to 66 after maintenance?
Check #1
On the picture that shows 1 2 and 3. 1 and 3 should match
When you logged in what option did you use? It should have been email
Yes but the 1 and 3 did not matched cuz I login before the server maintain so if I delete the account before server maintain will it tranfer to the same email? Or can I just leave it there and after maintenance the old data will automatically overwrite the new one?
Uhh no the ID you got when you transferred should match the one in game. Since they don't match something went wrong.
@frosty portal Confused a bit help me out lol
You logging in before maintenance shouldn't matter I did the same except both my IDs did match. Problem with your account is they don't match when they should.
thanks
I don’t think the in-game ID will suddenly switch to the website ID after maintenance
if your in-game ID is different, that usually means you logged in with the wrong email or method (google/fb/etc)
did you ever do that? or are you 100% sure it’s the same email as you used on the transfer page
if you are certain then contact CS
right, good morning, i was told to come here for a bit of help with my acount.
what’s up?
Hi, one question, is it strange that I made the account transfer around April 17th and I still don't have my character?
I thought you transferred the 24th?
is this a different account
but yeah Apr 17 was previous batch
actually nvm
No, sorry, I was wrong. I transferred my account before batch 6, but the transfer was effective in batch 6. So I imagine I transferred it between the 23rd and 24th, but I still don't have my character.
So 17tj
they announced the maintenance: #tof-tweets message so just check after that
right, short version, i downloaded the game on the 8th of April, logged in as usual, went to my normal server, and suddenly had to create a new character, so i started doing some investigation, thats when i came across the whole acount transfer thing, so i struggeled with that until someone helped me with the website not loading, got that sorted, then transfered my acount on the 10th, it seems to have transfered i think, since i dont see that msg on the website anymore, the transfer msg or link, but, in my search for my char in the begining, i kinda made 3 others as i was searching. and one of them is on the Europe server i starting playing on, so this is where i am, i ahve no idea if my char was transfered, nor if im in the last batch
if Apr 10th then you are in batch 6, maintenance will occur soon (click the message link I just sent above)
it shouldn’t matter if you made a new char on the same server, the old one will overwrite it
aaaa so batch 6 hasn't been processed for anyone yet, but it will be processed on April 29 for everyone in batch 6?
okay, would it be best to log out then? just so i dont screw anything up anymore. id rather not loose my character, since i started playing in 2022. 🙂
also the transfer process on the website is not there anymore because the date for transfers has passed
yup!
yup just wait for the maintenance
Okeyyyy ty so much for the info 🤍🤍
22 hours 30 mins from now...
thank you @frosty portal , so sorry about adding extra work to your day, really appreciate the help 🌹
GGGGGG
no worries! we are happy to help
right before i head off, if the transfer and maintenance is over, and my char stil isnt there, should i come back here?
sure
if you know your char name we can check if they transferred (in friends add) and just aren’t showing in your login
that is a good question, since i cant remember the damn spelling of the name. but i remember the name, either Ayowen, or Arwen. i cant remember, i stopped playing games for a while due to pc problems. so could say i didnt touch the game for about 2 years.
As I know, LI is no longer accepting service requests (emails)
So... yeah
gg 
Oh so that all account that were on LI date are get delte at april 30
man its just so sad.. i even spent a lot of my school money in there just to have it all gone
😦
i know the feeling mate, started back in 2022, 3 days after it launched, so i had quite alot of things aswell, alot of time, energy spent ingame, and some things bought aswell. i feel the pain man, i really do
This was announced almost 6 months ago btw, if you did actually care about the game, why wouldn't you keep track of news regarding it? Facebook, discord, etc publish news as soon as it's announced
it is what it is. life must go on 💀
i contact them but they didnt really answer my question.. do you think ut will automatic transfer it for me ?
okay but i did my transfer on March 24th and it said it went thru but my acc is still not ported
and in top of that i contacted them
zero response
do you remember your region and character name?
yes NA | Tempest - Zeriiah
my account hasnt been active since December after i got the car and that witch girl w the clock staff
PWG IDs match?
thank you, if zeriiah doesnt work then its zeriiiah
yeah, i don't see you there
one sec

try Hesei 😔
i had to check my emails for the top ups
nope 
so im just cooked
lets wait for batch 6 then
fingers crossed

i got the submission completed thing from the website since march
nope. i don't think so
😔😔😔
at this point, consider start over
i spent 960€....
it is what it is. life must go on 💀
is server mantanecne ended or not becuase in which country i am it is middle easten
is too late to transfer data from infinix to pw?
yes unfortunately
they wont do any exception
deadline is deadline which is april 25
i think u can include the auto convert time in #transfer-support
and why u use double # instead of one #
now i know why most ppl have trouble reading
Batch 6 Update Notice
Dear Authorizers,
Tower of Fantasy will undergo server maintenance and updates on <t:1745906400:D> from <t:1745906400:t> to <t:1745913600:t> (in your local time).
Transfer compensation: Red Nucleus ×10, Special Voucher ×5 via in-game mail.
Maintenance compensation: Dark Crystal x200 via in-game mail to all players who reached level 6 before April 29 at 14:00 (UTC+8). The mail will be valid for 7 days, so please be sure to claim it in time.
【Affected Servers】
All Servers([The Morning Star] and [Rainbow Road] excluded.)
Thank you for your understanding and support 
yesterday i logged in normally to the game and to my account! today i just got this message about parental control, i am of legal age! how do i fix this?
Check 2B #transfer-support message
are you really in contact with hota studios?
or you are in hota studios?
This Discord server has Perfect World Games employees
oh so you are one of them
but I wantend to know someone from hota studios
I'm a volunteer, not an employee
uh volunteer well at least you know them
Hei, is it possible to fix the skybox here in the picture? The horizon looks like a cut there.
I was using skyboxes to create a map for a game and trust me it's better to use the original skybox from UE5 or Unity because they have a higher distance
If you want to use the same skybox just make sure that it goes also under the water
The night skybox has the same problem
Another problem of this skyboxes is also that you can not use raytracing reflection because the glass of the buildings are reflecting something else and not the environment
That would be a good addition for #1220745020735492106
This channel was not on my list before
It becomes more visible there
I could add it now
Ok I post it but now I'm a little confused. The raytracing reflection works on the water but not on the buildings glass ???
Or I don't know but why did they use raytracing reflection with pictures who are not true to the environment?
Just check it here the lights are true reflected but there is a building who is not even near to the environment
when does ToF finish maintainence on Geforcenow? I'm still having problems accessing story chapters...
check pins
How to verify if the button is grayed? 
what time will the update be?
I can already try looking for my old account can’t find yet

looks like batch 6 is transfered, I got my acc back, nice
LETSSS GOOOOO
Well my acc isnt back
I can not find my old charter in sever Libera on region north america
Part 2, Section A

I now that but I have look in friend list on game as well no luck on find Skyler flame old account
@mental silo do you know if back then logging in with google or mail was logging to the same acc?
back then? when LI is holding?
nope still different acc
even while after u transfer, every bind is gone. so u need to login first option "Login With Email" . after that u can bind
so theres a chance that I transfered the wrong acc?
I dont remember how I was logging in when it was LI holding
even if wrong acc, if theres data, there will still be transferred. if theres no data, i think it would say in email "theres no player data on this acc" before transfer
I dont have any friends to check if my acc is available or not
u can ask mod to check ur ign
Ill do that later thank you
I even sent an email with my uid and they checked
Also if you log in you dont have the beginner cutscene right?
it depends if you linked them or not
if you linked them, then logging into LI via google and via mail would result in the same current account number
if you did not link them, they would be 2 different account numbers (different accounts)
but how were we supposed to know what was the right account
I would tell people to try one method, screenshot/write down the number, then log out and try the other method
but the site is down now so can’t do that anymore 😦
you couldn’t know that sadly
just had to transfer all your accounts and check after the batch
well I think its gone
ok our mod Clara can check for your char in friends add (only if you know your char name?)
I have a dummy acct on Europe but am traveling (in Europe yay) and away from my PC for a couple weeks or else I would check for you
or make your own dummy acct and check yourself
but basically this will tell us if your char transferred and is just not mapped to your login
or if the char wasn’t transferred at all
if the char shows up in friends add, tell PWG and they will fix it
if the char doesn’t show up, would probably be too late 😦
It should be the same as my discord name
we need help since my fiances account didnt transfer properly and it rolled her back. she lost a fair amount of progress. this was her account pre transfer and now its completely different with a username she had in the past
so she transferred the wrong LI account?
no she transferred her account
its the same character and all
she before hitting level 30 iirc changed her username from Okimono to Thundaurda because she rebranded her online presence
rn her name is Okimono$ when it was previously when she applied for her account to be transferred thundaurda
check 2C #transfer-support message
you can buy a rename card in the shop
rollback huh
yeah not sure about a progress rollback
first time I’ve heard about that
thats tough but not big deal i think
yeah btu thats not the real issue she doesnt mind it much she is just upset her account isnt lvl 60-70 range with mine and shes back to level 10 with no progress made
well yes but she had like c2 or c3 of her favorite character which she well no longer has since her account go rolled back and hes not in pull
yeah
as long as she didn’t lose any simulacra/weapons I don’t think the lower level is a problem
she lost everything lol
oh damn
well
if she didnt lose the simulacra I wouldnt be pressed about it but well
they gonna need proof of her having character
yeah
thats tough. but considering old char, u can up them again in standard
oh she has tons of screenshots dw
video?
with username and weapons
ye
that’s weird
keep us updated with CS response

I tried to log in to the game since the final batch is done. When I tried to login to my server where I was, I got the intro cutscene. I've been going through the servers to see if it got transferred to another server but nothing so far
I tried to contact the support through the ingame thing but it didn't help either
do you know if your IDs match? did you write down/screenshot your transfer page ID
do you remember your char name? if so our mod can search in the friends add
I would offer to search but away from my PC for the week 😅
I have a screenshot of the IDs when I did the transfer request.
I also have screenshots of my character name and UID. I was on the EU region
How should I contact a mod 
Just wait for mod senior ther stil cance that it’s in different sever
No I think I transferred the wrong acc
I was logging in with google
But I linked it with my mail
but the true question is
like
I linked an empty account
With no characters
And I wasnt aware
Oh
I link my with appel and login with e mail one to I am at work so wait til I am home to look for old account more
I even asked cs 2 weeks ago
For this event, do i need to do something to claim the rewards?
Wait i figured it out nvm, i just had to click the yellow giftbox to redeem
Has it been updated yet?
Yes just a 1 hour and 43 min ago
Has the transfer of accounts been successful?
Idk
I don't think I've been through it yet: (
However, the account transfer was successful and I recovered my account
How could you tell if it was successful?
Hello ,can someone help me find my server I can't remember it.
Wait for mod senior to help you on that
Ok
you enter the tower of fantasy into choosing a region and there will show you what character you have
Mine were all blank 
first time after transfer all blank
find out what is ur server and go in
later it will display ur acc
do you have your UID or char name?
Yes
If you have your UID, you can use the first few numbers to find the server (pic in #transfer-support part 3)
if you have your char name, the mod can search for your char in friends add, and find the UID there too, then proceed with the above (or you can make a dummy acct and look yourself)
I did go in the same server I was previously but it started the intro cutscene
u used right login methode?
@frosty portal is UID form pwg or just old LI UID
Yes, I stayed logged in after the transfer with the PWG email.
Do you have PWG ID match?
Do you remember your characters name?
Are you 100% sure you linked not an empty account?
I do, I remember my UID and my character name both
I'm pretty sure yeah since I have only one email I used with ToF
You can give your character's name to us and we will check
I can prolly give it here?
Yes
InaIzumi
i copied nothing found
@wary shuttle I don’t tink my old account character in pwg oh Well I start over and see how I can get
Same for you
Check your PWG ID first
If it matches, give us your character name and region
It’s mach pwg all 3
So I guess there's nothing else I can do for the old account?
My uid start with 1707 which server is that
And name character is Skyler flame region north america sever was Libera can some check if ther
l
ok found a lv15 skyler
That one I made by mistake the ryl Skyler flame is lvl 100
i see a skyler summer, more not
I cannot say
Oh wel is was plan on start over at some point so thx checking
Hmm
I rember my old build anyway so I just get volto wepon form golden standaar banner than i don’t what wepons I get
my tower of fantasy account didnt transfer properly even though i transferred my level infinite account on april 11th to my pwg.
im on america servers
Have you checked https://discord.com/channels/932906923236401182/1344023421410869359?
why i cant claim those rewords
its my characters missing after transfer
I understand
Please, check that channel first
Those were just for 4.7?
Make sure you did everything correctly
That might mean the new blank account I transferred would have them
And that also explains why my main doesn have them
@wary shuttle I just start playing on appel login methode I did before the transfer on april 11 and use code I got for extra stuff sins old account does exits anymore I can play agine
Okay
ok its not there i checked
Okay
I transferred my account an hour ago and when I logged in I didn't find the web event reward. how to solve this problem?
It's in the game
and my uid right now is just 00
As it said in that channel, UID 00 is normal for server selection settings
- You have PWG IDs match, right?
I reedem code I just wait 24 hours til last play chacter
Good
Since you made a new account and started playing there, you can move to https://discord.com/channels/932906923236401182/932908795972169728
This channel is for tech issues 
yes
Name: Joshi Luck
Region: Starlight
Not server, but region
NA
found a lv1 joshi
account seems to not have transferred successfully, still getting the introduction scene when selecting the server i was on
@wary shuttle hey could you please check for my account?
Name: BySkullZ
Region: Europe
I checked my ids and it matched
wanderer not found
Thank you
what do I have to do because I've been stuck in the same mission for a year 😦
manual way: open your map and find mirroria, its at vera
or press T then it will auto open your map and locate the yellow tracker
neither, it is not an account ID
it’s the char’s ID (you see it on the bottom corner of your screen)
I just start over on appel. Login methode so I just don’t need old account anymore
How doe bind appel login casus I have no idee how the doe it
account center -> linked account
same as any other method
hi~ so i think my account transfer is a success. and there are 2 servers in which i have my char. so now, which one should i choose?
but I think that you will be able to use both, not only one, or am i wrong?
different servers...
ok thanks. im gonna try it
Anyone know when crossplay for PlayStation to pc will be active?
@wary shuttle how doe bind its says pre existing player date how doe fix it
we don't know yet
because you already have an Apple account
you told me that earlier
Yeah but Probly a old account
just log in with that Apple ID
your old account is on Email login, not Apple
we've had this conversation before
I gusse I Schoud just play on e-mail login not appel login or just contact cs
Wait what hold up one sec
your old character has transferred on your Email login, not Apple login
if you don't see your character on that Email login account, contact CS
What doe ask cs then that can’t see character
if you want to bind your Apple ID to that Email login account, you first need to delete Apple login account
anyway, you and I have talked about this. So further questions are better to ask CS
i did nit work i contact cs see if ther abel to help
Can’t get account bind try figuren out what I have tell cs can’t get old login correct
Hi, can someone check for an account named Nuafire or Netri in the region North America?
Finally Level Infinite support sent an answer.
Generic email, ctrl+c ctrl+v. Totally ignoring my question. (Funny enough both support team pointing fingers to each other 🙂 )
So I think we did what we could, i even offered money to both support team to save some accounts. One was 2k+€, so made a serious offer. I also wanted to play for some nostalgia, maybe tag along for a while.
But both support team said to f*ck off. 😹 (no joke, imagine answering with a noreply mail as a support....so you know.....you can't even answer them.)
Sad state of gaming industry. Good old days, you bought it you owned it. Today we just borrow.
well there really is no hope. as it says its going to delete its data now which is all accounts and no recovery options
what was even the reason of transferring developers
is it for money
they got offered bigger than what they profit?
Wanderer not found
thats just pocket money. n urbdata is on tencent side. so yea they dont care
well if u willing to go that far. just go with lawsuit and sue them for dmgs
damn this transfer was such a mess
@wary shuttle My only idea:
Many people will come in, even later and search for the lost accounts.
It would be worth creating a channel and briefly describe what happened, why they lost their accounts.
Maybe it would be even worth coming up with some kind of returner reward for those who lost their accounts.
(e.g.: like to me right now, it would be difficult to offer something, that would compensate the loss of a 2k€ account, with x hour gaming time etc.)
So something serious, so that it would be worth it for them to start again. (but i have no idea how to check "the returner status" without a database) 😐
Just an idea 🙂
Does delte date also mean old account that have bind login get delte as wel or not
Anyone now with cs I need contact or just wait till april 30 till all of my onwe date on LI is delte

It seems that my account was successfully transfered 🙏. The only minor inconvenient was the dollar sign at the end of my username$, thankfully it got resolved by using a rename card 💸.
I'm playing the Steam version with my email, but I wonder if I should link/bind/add my Steam account? Any pros/cons? 🤔
@wary shuttle is okay if wait til LI date get delte so I can start fresh at mei 1
contact CS 
you can if you want to

Fine I try contact cs on dc or in game but don’t rember my old account creat made day
Hey guys uhm so I had submitted a transfer request already but when I checked the website for the transfer it was restarted and looked like I had to do it again tho I thought nothing of it since I had sent it already I opened TOF today and my account had the wrong account code and I’m pretty sure it didn’t transfer
Did I have to send a transfer again?
Srry sent to wrong chat
I have a picture of my account transfer request
With the code and everything
I know my old loggin and everything I don’t understand what went wrong
Is anyone able to check for my character after the transfer? I'm not having any luck getting in after my 3rd attempt at transferring :/
Name: Sbeve#d$
Region: NA
Oh you won this time xd
Thanks!! Happy to see it actually worked this time! Weird it wasn't showing up just a little earlier 🤔
Server: Oasis
if you don't see the character there, check every other server
just alt+f4 on Frigg
we won't be able to check your name, it gets censored

contact Customer Support 
does your in game PWG ID match with the transfer page?
do you see your character?
lmao I have no idea what is even the problem word here
if you check all servers and no char, email CS, they can fix this issue
you may have to send a vid of you logging into your server (instructions in the channel)
yeah but in what language is this a problem xD

Will do, thanks!!
I send a e mail to cs i hope it’s get on time to them if not then I just replay the game over
got my assignments they are grade nicey
game give me this
hey could someone check if my user Kumenrai is still there?
Not sure what server im in
also my UID code is different from my transfered one im not sure what to do
this
My Ingame PWG UID Isn't the same as the transfer page UID I had logged in with the right email
no more other accounts
okay
first
log into event page
check your PWG ID there
so event page has the same ID as in game, right?
No unfortunately :((
Nope it's different other than the first two numbers which is 62
The game lemme check
The event page and game id are the same
The transfer ID I received is different though
Where submit data is the pwg games account ID is different yea
wrong email then
Hm I’ll try another since my account is there as you showed me
I am using the proper Email I have checked sorry for the inconvenience I’m not sure what could be the issue
Wait I sent the wrong user can you check SkullCandy1345 sorry I hadn’t played the game for about a year 😭
I confused another account;w;
Last time I played was around March of 2024
It’s either SkullCandy1345 or Knightofreality
i don't see anything 
Awe man thank you so much anyway I really appreciate the help 😭🩷
Idk if my account could be found if I gave you the right UID anyway
But thank you I hope you have a wonderful day/night
I want to ask, is there anyone here who has the same fate as me?
Chronology: Back when the server can be transferred, I had a Smurf account here, So I overwrite my main account to this server which has a smurf account
What I know is that if that happens then the overwritten account will automatically disappear
It's been safe for years
Then when I transferred to PWG, it was safe at first, it was still my main nickname.
But when the batch transfer queue was in who knows how many times, it was discovered that Nick in the launcher had changed.
Actually, in the game there is no problem for my main account to still fine be played till now, it's just a bit strange that every time I log in front name is different.
No updates?
wtf
my account is this?????????????
bro they just gave me a ramdon account
what the hell is this
do you remember your character name and region?
1 minute please
Wanderer not found
Name changed completely? wth lol
regiom morth america
server Azure plane
user name ÆJuniorッ
bro my account I spent hundred of dolars in this account 🥺🥺
Just contact CS
So that was 3 days ago, email them again but send in all your info and on top of that record yourself logging into the game using the email you used to transfer, show them that it comes up empty etc.
Yeah LI wil not help anymore they delete all data tmr.
You can only hope PWG has your data and is just mixed up somewhere
I already told you what to do
Then you will have to wait only CS can try to help.
Are you able to record yourself logging in?
and do delete that screenshot as that has your info
what
how
is the gaming email
Geforce?
I dont have Geforce
can I enter to my account from Geforce_
?
idk
bruh
I just alt z to bring up the menu to record idk how you have your pc setup lol
what record
Yes, it seems like that should have been deleted for years from LI was brought here instead eugh
Heads up whatever you do, do not verify or move the installation for ToF on Steam. There's a version mismatch as Steam updates the files after the process, leaving you unable to login and play. Only solution atm seems to be deleting all ToF related files and reinstalling again
what if i got same charater in game again wat happen
Update on my fiance losing everything after tranfer. We sent in screenshots and everything of her previous UID of her previous account with name pulls and everything. This is what was said. Unfortunately its looking like she will lose everything... D: Really annoying and not very cool i must say!
this was her acc UID name and etc with the CORRECT email and CORRECT server selected she signed into this
is the okimono uid is same with thundaura uid?
i had a feeling there's data corruption on level infinite side, and they tried to recover and heres the results
the UID seems to be different but I will again say it is this email as its her only one at the time and well its freedom oasis
I canc heck the other servers tho
isnt a very different id just 1200616513
id be surprised if that made much a difference mine is very different my one pre transfer was like 5216 somthing and now its 1200 something lol
Seems like a LI issue
what does LI mean sorry im a wee out of the loop
Level Infinite
ahhh
Old publisher
Indeed
I dont think she wants to play anymore :/ welp
What lvl was she? I mean there does seem to be a upcoming cabbage dog collab
like around my currenbt maybe a little higher so like 78-80
oh
I mean she can catch up quickly
Max lvl is 100 and doesn't seem like she got far into titan gear
I mean yeah but she had like loads of places 100% she had icarus c2 or c3 and she just doesnt feel like doing any of that again since she misses her stuff more than anything (icarus)
Icarus is in the permanent banner
Gold wishes would do just gotta get lucky and if they give another free selector box she could choose him again.
i mean yeah but enough to get him c3? and enough thing sto replace 3 years of progress? she also has the "preorder" rewards on the account to prove her account is well as OG as it is
theres an extent to which you would restart like ill admit ive spent money on the game and if my account got poofed like that I would probably quit for good
ye but again 3 years worth of progress and grinding down the drain. itd be like if I transferred my LoL account to EU or SEA server and they lost it I would prbably perma quit the game even after 9 years of playing. theres just somethings not worth doing over again unfortunately
try to at least ask for refund. and if u want to go a step further, sue for dmgs. but the cost might cancel out
Hello I send a e mail to cs is ther isue that many player have with ther account transfer
safe to say unfortunately seems the transfer didnt go too smooth overall
I don’t think my account got transferred this batch
I have a completely different UID from the game I hope they do another batch or something
My transfer request went through but nothing
How did you log in?
My email
Dang well you can only ask CS now. Tell them about whats going on and send all info you have.
If only you had checked before if your IDs matched
that sucks!
There won't be another batch since LI closed it all down already. Data will soon be deleted on their side and or its already deleted
Awe man well thank you anyway
Hello,
I need to understand something
So when tof was handled by LI, I was logging in using gmail option, so when I did data transfer I had no other option but create a LI account, is this normal?
So you were logging in with password and email but it forced you to make a LI account. Is that what you are saying. Then yes cause you would need to use one of the options to transfer
does anyone know if there is a current way to transfer your account to a different server? I figured I may as well transfer mine to a different server my friends play on if possible of course
Server? you mean region?
yeah my bad
Each region is just a super large server
haha.... im smart sometimes....
no you cannot
i see thank you so much for the answer tho!
I was using gmail a year ago and it forced me to create a LI account to transfer
I used the same email
thats weird, u can login with gmail login method under the sign in
lemme find ss
idk
With PWG i can, but not with LI
But I used to login with google on the old launcher, not email and password
Hmm I don't remember the options
Just saw a video for LI and I see email and password, twitter, fb, google, line and smth else
By gmail you mean google login?
Yes
found old screenshot
do u see down there "sign in with.."
Send a screenshot?
considering most platform, they have multiple login option, so u should always look for them
I tried to go on LI website
And even when I transfered my account, I couldnt find these options

That is very odd
indeed very odd
wtf
ye thats now
If thats old then truly odd
How old is this screenshot
at least after batch 5
i did try from time to time if theres bug
but i didnt try at the very last day...so idk
But you have your account?
But I dont think there was all these options
thats weird
Which one?
Your old tof account I mean like it transferred successfully?
Did you end up checking if your IDs matched?
it matches, but probably dont have any data
Do you remember your name? perhaps someone can find it
I asked a mod to find my character but it wasnt found
dang
All I got with the email
Don’t think I’m getting my acc back bro😭🙏🏽
rip
do u have any email says "transfer request failed...no data found...."
Yeah I have same one aswel I don’t mind I try content cs so I can play new stargy of fight in tof game
Well if anything let’s hope they keep there word and try and fix the issues cuz apparently a lot of people have issues with acc stuff
Sadly it was LI with the problems. They didn't want to fix the FB transfer option for a long time lol I kept emailing them over and over and after all that they finally fixed it
Good lord well glad it worked for ya at least xD
No
Oh no it wasn't for me mine worked just fine. It was for the ones who only used FB
Ohhh okay I see
I mean I have my code that they gave me when I requested but it’s just different when I log in with the same email
u have to "login with Email" first
the first login method
