technical-help

[twilit pagoda]

So I see you had gameplay on the 7th of Feb 2025, you likely missed it. There was the announcements section in game, just before joining your server that did let you know. It was posted here on discord and on Twitter. As for an email, I assume LI didn't send anything (I didn't get one)

[tiny star]

Are you asking when did I start playing like for the very first time? I had the game downloaded before the publisher change.

If I had missed it, how was I able to play? Was there any kind of deadline April 2024?

Im genuinely confused about his whole thing

[twilit pagoda]

Deadline was April 30th of 2025, well before that actually since that was the day the last batch was transferred.

#technical-help message

^ Shows the timeframes for each batch

[tiny star]

The support bot from game told me April 25.

If that’s true what you said. Could I have played the game then? And be inside the game etc? Because I didn’t get any kind of transfer warning

[twilit pagoda]

It was still possible to play during that time iirc cause LI still hadn't shut down there servers.

[tiny star]

I feel like I’m hearing different things. I appreciate your response

[twilit pagoda]

It would have shown here, just before logging in. If you didn't check Twitter, Discord or I guess reddit then yeah you wouldn't have heard. But imo plenty of people did post it around so it would've been difficult to miss.

[tiny star]

That’s where the warning would have shown back then??

[twilit pagoda]

Well its news/announcements tab, it opens up whenever you log in.

I personally check it whenever I can

[tiny star]

I see I see

You’re saying that there was only ONE migration?

[twilit pagoda]

That I know of yes, we were with Level Infinite (LI) and then transferred to Perfect World Games (PWG)

In any game I have invested time into I always check it from time to time.

The only ones who didn't need to transfer were those who were on PS, cause they were already with PWG.

[tiny star]

“We were with LI and then transfer”

Yeah I heard. I’m asking when did that occurred? Like the publisher handover when did it happen

[twilit pagoda]

Started sometime in late 2024 but let me see if I can find the post

[tiny star]

What’s PS? Because Im thinking I was already on the PWG server

[tiny star]

Thanks yo

[tiny star]

I’m not a LI pass user tho btw

[twilit pagoda]

You played on your ipad and such right?

[tiny star]

Yeah

[twilit pagoda]

Then you were with LI from the start, login didn't matter.

Hmm not sure If I can send links here

oh wait

[tiny star]

You can dm

[twilit pagoda]

#tof-tweets message

[tiny star]

Wym? Weren’t all of us from LI naturally when we downloaded the game for the first time?

[twilit pagoda]

#tof-tweets message

PS was PWG from the start, they got it later on.

Anything else was LI

[tiny star]

What is PS what is the meaning of that?

[twilit pagoda]

Playstation

[tiny star]

Oh alr

[tiny star]

Yeah that’s almost everyone. Everyone downloaded the game with LEVEL INFINITE

This is confusing

[twilit pagoda]

How?

Put it this way, if you didn't do the transfer from late December of 2024 to Late April of 2025 you lost your account.

[tiny star]

May not be understanding my point about I’m seeking regarding this who thjng. I’m might not be explaining it well either

[twilit pagoda]

The only ones this doesn't apply to is those who were on PS.

[tiny star]

Tell me, was this the ONLY transfer? Is this the first time the migration started? Could you enter the game and play it without transferring? During this time?

When did LI handover TOF?

When did that happen

[twilit pagoda]

There has only been 1 transfer, LI to PWG. If there was more then it would be PWG to smth else

[tiny star]

When was this?

[twilit pagoda]

Social media one was in Feb 18th 2025. As for the servers I believe it was April 30th or May 1st since that was when the LI servers shut down, the deadline for transfers.

#tof-tweets message

[tiny star]

I appreciate your response

How do you understand my issue? Like what do you think I’m asking?

[twilit pagoda]

*December 27, 2024 “ToF Account Transfer and Authorization” page goes live

December 27, 2024 to February 24, 2025 Data Transfer and Modification period - :exc: you must manually transfer your ToF data per the information in the attached article above
February 14, 2025 Transition of Store/App Publishing Rights & in-game top-up disabled
February 24, 2025 Level Infinite Servers and CS services officially shut down. PWG will announce the new servers' go live date
February 24, 2025 to April 25, 2025 Extended Authorization confirmation period to allow more time for the data transfer authorization
April 25, 2025 Final Closure of "ToF Account Transfer and Authorization" page
May 1, 2025 ToF Data for which authorization was declined or not completed will be deleted

Time stamp

If you can't figure it out with all that info idk what you want.

You can try all you want to get your account back but its gone if you didn't transfer

https://tenor.com/view/smoke-illusionist-magician-jochem-nooyen-gone-gif-17492543

[tiny star]

I think there’s a misunderstanding.

I’m not talking about the LI Pass transfer page.
I played normally in June 2024 and February 2025, inside the world, with my UID visible.
LI Pass users could not enter the game at all during that period.

So I must have already been migrated before the 2025 transfer page existed.
I’m trying to understand the earlier migration; the one that happened when PWG took over in 2024.

[twilit pagoda]

You played June 2024, Transfers started in December 2024. You still played in February, was it before the 24th? cause LI shut there servers off on the 24th "February 24, 2025 Level Infinite Servers and CS services officially shut down. PWG will announce the new servers' go live date". Transfers were still possible until Late April.

@safe siren What do you think? There has only been 1 transfer, LI to PWG or am I wrong?

[safe siren]

yup, before February 24, 2025, all logins still used LI pass.

[twilit pagoda]

Right so that guy didn't transfer, you had to do that manually.

thx

[real junco]

Wow, that was the definition of 'going around in circles '...

[twilit pagoda]

Gave him the info he needed. Even online a quick search pulls up info on it

[real junco]

Nono, not you, your answers made perfect sense to me. But the other guy's questions were always the same regardless of your answer. That's what I meant haha ^^'

[tiny star]

Because the answers given were the same. My question or my circumstance was not being understood properly. Regardless, it’s all good tho

[mental silo]

There's 2 method to confirmed either you transfer or not.

1. Provide IGN. We cannot search via UID as there's no feature to search UID in the first place. If you could provide the IGN, we can at least search and try to confirm if your char did exist. This is faster method.
2. Contact CS via email. Explain Situation. Provide Details. Since it's CNY, it's public holiday for them, so your issues might take time. The most important details is your email, UID and if you did any purchases, provide receipt.
   To contact customer support, you may refer to #game-support .

.
Please do understand, we here are just normal player. We can only guide you, but cannot give any real answer. We don't hold your data.
The same goes for the moderators, they can only guide you, they are not directly from the company. They just volunteer to be moderators.

[real junco]

What's not being understood? You asked how many transfers there were. The answer is 1. And you also asked the date when it ended, which was also answered. And then you kept asking the same questions repeatedly, as though you were expecting the answers to change by some miracle. It's simple: if you didn't transfer your account before the deadline back in April last year, the old publisher deleted your account. It was not done automatically, you had to do it manually yourself. You should know if you did or didn't, since it's not easy to forget the stress that came with transferring

[twilit pagoda]

Hi Clara 😄

[wary shuttle]

damn guys

https://tenor.com/view/bow-pascoal-pascoal-lacinho-lacinho-gif-10898495422472867990

i'll check this when i get beck to pc

[willow lotus]

anyone else getting network error when trying to login?

[wary shuttle]

Hello! I’ll try to keep this brief.

There have been only two major "transfers" in the game's history:

1. The first occurred under Level Infinite (I think that was somewhere between December 2023 and April 2024. I don't remember); however, it was actually a server merge where some old servers were combined into one and some new ones were created for each region.
2. The second was the official publisher transition from Level Infinite to Perfect World Games. To keep your progress, you had to manually authorize the data transfer by the final deadline of April 24, 2025. Otherwise, all account data was set for deletion by April 30, 2025. Information regarding this was widely shared in-game and across official social media.

The game was managed by Level Infinite until February 23, 2025. After a short maintenance period, Perfect World Games officially took over operations when the new servers launched on February 25, 2025.

If you did not confirm your second transfer in time, your account data was deleted. Unfortunately, there is nothing we can do to help at this point

[tiny star]

You don’t know what you’re talking about. Do not speak rashly about the matter you have very little understanding of.

I asked about transfers (wanting to know the specific) you have given me an answer that is contrary to what has been given to me now by Clara regarding transfers.

No matter. Thanks to everyone giving me their feedback still

[tiny star]

Thank you @mental silo
If you don’t mind clarifying what IGN is and how to provide that.

[tiny star]

Thanks very much

[real junco]

In game name. Your character's name basically

[tiny star]

Thank you.

I’m definitely screwed

I don’t remember my character name… the only thing I have is the UID

I suppose I’ll go for the next option. But he say that option was the quickest option tho

Also, @real junco I’m sorry. I may have sounded rude in my message. I apologize

[real junco]

Which part contradicted Clara???

[real junco]

No, it's fine. I was just confused is all ^^

[tiny star]

It was regarding the transfer. Clara said “two” you said it has ever only been one

[tiny star]

I don’t wanna bother you with my problems or anything but, the second option isn’t working. It said I don’t have access to the user when I click on the support link @mental silo gave

[real junco]

It is one. The first one Clara spoke of was a Server merge rather than an actual transfer. We didn't have to do anything special for that one, all it was was all servers in each region becoming 1 mega server. So technically, the information i gave was correct ^^

[tiny star]

Technically she said two that’s kinda what I was curious about I know we didn’t have to do anything special but there.. was a transfer still tho yk

I was just curious about the technical

[tiny star]

my character name is foggy to me, I can’t pin it down. I thought that my UID would be more important than simply the character name. I’ll just go for the second option via email and explaining my case. Thanks bro

[real junco]

Did you follow the instructions when clicking the link? Going into the app, opening settings, all that?? I'm not sure about the second option, it just looks like a discord account, which should theoretically work like any other: search the name, click the profile, and send em a message with the issue you have

[tiny star]

Yeah I did. It said I don’t have access to the link

[real junco]

Hmm...are you verified in #rules ?

[tiny star]

Uhhh

I’m not even sure

I mean I read the rules

Was there something I had to do?

[real junco]

Yeah, near the bottom of the page, it has a verify section. But I dunno for sure if that's the reason

[tiny star]

It said “you are now verified”

Ty

So I just send a message through that like how I would message a friend?

[real junco]

Yeah, should be the same. But don't expect a reply immediately, it's Lunar/Chinese New Year, so everyone will likely be on holidays

[tiny star]

Understood. I’m curious, it is gonna be a real human right?

[real junco]

Good question. I haven't personally dealt with CS before, but from other's experiences, it seems some speak to real people and others speak to bots

[real junco]

@wary shuttle if you'd be so kind when you have a moment ^^

[vague granite]

What happens with game? Why that now 2nd day in row don't let's you log-in?

Always errors 200XXXX

Mail & password don't work. Same on all devices & with dif. internet connections

[stoic smelt]

I am trying to return need help trying to find server I was playing on I am on PS5 did delete the game before the return so don't know what to do at this point

[twilit pagoda]

If you don't know the name but you have screenshots of your UID and such. Contact CS #game-support message
Email is on top. Other than that just keep logging into each server till you find it. Make sure its those with the PS infront. (Unless you picked a different one)

[stoic smelt]

ended up finding it thank you for repley must of skipped over one of the servers

[smoky crag]

just making sure, since i haven't verified or done the server switch thing, since i'm on ps4 and haven't played the game in a while, does this mean all my save, characters, etc is erased and i gotta start from scratch?

[twilit pagoda]

If you've been on PS since the start don't worry about it. The transfer was only for PC/Mobile.

[smoky crag]

ah okay, thank you, though i am curious now, since it was with my dad's email, if i DO start the game on pc, will i be able to have the same acc or will it start over? mb if i worded that wrong or anything

[twilit pagoda]

You'll have to bind it but yeah you'll be able to play on PC.

#tof-tweets message

On YT there should be a guide.

[smoky crag]

thank you sm

[tiny star]

Why is is saying I don’t have access to the link for CS I just verified and I did it yesterday too

[static lava]

Guys, I wanted to install TOF and I went to connect to my account, I had stopped playing in May 2025 and when I went to reconnect to my account I couldn't do it
it seems like it never created an account
I even have proof of a purchase I made in the game but I can't connect, I've already tested all my emails
Does anyone know if there is a link to support to speak to an attendant

[twilit pagoda]

You stopped in May 2025, I assume you did the transfer?

[static lava]

I created my account in April which was already on the new server, so I thought I didn't have to transfer it, did I need to?

[twilit pagoda]

Oh then it should be there

Did you login in with the email option?

Actually since you made your account with PWG I don't know if you had to use the email option

Check your emails, type Tower of Fantasy in the search bar and see if anything pops up. They sent a email on the third of this month for V5.65. That would be the correct email

[static lava]

There would be no way for me to send the proof of purchase to support so they can inform me if the account was deleted or not, and if not which email is there, even if it is the beginning of the email for me to log in

[twilit pagoda]

#game-support message

Email is on top if you want to give them any you have on your account. Maybe they can find it

[long olive]

Does anyone know how I can login to my account on PlayStation

[frail pawn]

So uhhhh, my friend transferred his account during the LI-PWG time, but when he tried to log in, it shows him the Frigg jumpscare. When I told him to check his UID, it was complete mismatched from his transfer ID

[twilit pagoda]

Did he login with the email option?

[frail pawn]

Gmail option from what I recall

[twilit pagoda]

Not google right? it has to be the top option since the email used to transfer is what its bind to.

Anyways I suggest just contacting CS, give all info he has to them and wait for a reply. #game-support message
Email is on top

[frail pawn]

Ye, I already told him that. So far I have not gotten any response regarding about this

[twilit pagoda]

Have you tried searching for his character in game?

[frail pawn]

Ye, I did. His acc is transferred successfully

[twilit pagoda]

Ah gotcha hmm its been a while but plenty of players had the mismatch issue. Just forgot how to solve it lol

[frail pawn]

a bit headache since the in game support is a bit off by so much

[twilit pagoda]

He is certain its the correct email he used for the transfer?

Yeah I prefer the email option over the in game support.

[long olive]

Can someone check is my game profile is still ingame?

[real junco]

What region and IGN?

[long olive]

Europe -Z3RO2

Just wanting to see if I accidently deleted it

If I did would it still show or not?

[real junco]

I'd assume if you deleted it, your character wouldn't exist anymore. You'll have to wait for someone from EU region though, I'm on APAC unfortunately. Alternatively, you could contact CS and ask them to check if your account still exists

[long olive]

Okayyy so it is somewhere , thank you for the hope and trying to help!

[sour aurora]

atleast your char seems to still exist

[real junco]

It could be another player. The best way to know for sure would be for him to see his character. I don't know any players who wouldn't recognise their own MC. Unless he's using a simulacrum of course....

[sour aurora]

well had Mimi simulacra equipped

[long olive]

Yes that is my account

I remember it fully

Had this screenshot from before

But I tried logging into the account it doesn’t show the account to use

And when I do go on the server it’s empty

[mental silo]

Check the login method

[long olive]

Ye I tried all but none worked

I have filled a form

Does anyone know how long that takes

[potent otter]

hey, not sure if this where to ask, but ive been a day one player and cbt tester, my account is iirc still on the regular server, is there any way to transfer account data to the new warped server as of now? i really dont want to explore the entire game again with a new account

[real junco]

Not at the moment. If you wanna do Warp server, you'll have to start from scratch. Some time in the future, transfer should be available. I think it already is on CN?

[potent otter]

gotcha

i'll just cointinue where i left off on the regular server

[high geyser]

maybe this is too specific but i am just at a loss here. so i contacted tof support to recover my 300+ hr account on The Glades (NA server) which is Yuno. forgot the exact email and password. they confirm which email, and i have access to it, but i am getting no verification codes to reset it. yes, i checked my spam folder. i also went as far as making a specific filter to put the specific email the verification codes come from to a specific folder in my email app. absolutely nothing still.

and i know this email works because i had to use it when the transfer happened and i haven't changed it since then. does anyone have any ideas on something i could be missing?

[mental silo]

Or just use search function "Perfect World Games"

Also check the trash

If u login after the transfer and got the verification code before, u can trace from that.

The first email from pwg verification

[high geyser]

have done all of these things prior, absolutely nothing. and i go through emails regularly so i would have none either.

atp is there anyway to change the email connected to it and it send me a new verification code to there instead? i have screenshots with my UID as proof its me and i also was in the phantom thieves crew

i dont want to keep talking to AI either 😭

[mental silo]

Just to make sure, you use the first login method right? The email option? Not the Gmail one. Both login may seems similar, but it will create new account if you haven't bind

[high geyser]

yes i have^

its not a gmail email either,

[mental silo]

If you use the first method, it should send code regardless if it's new account or old

Then u gotta make sure it might be case sensitive

Or, try with different email on different platform too

[high geyser]

thats the thing though, its not sending me emails from pwg at all. i dont have their email blocked either... i have my warp server acc tied to my other gmail and it works fine. its just that specific email

no its not case sensitive, and i checked the spelling too. they confirmed which email it was too, but i wonder if maybe there is an error on their end.

i even tried logging onto the website,,

[mental silo]

I think u should test on different devices like mobile/pc

[high geyser]

i only play on PC

[mental silo]

U are using perfect world games launcher right?

[high geyser]

i play through steam, but that specific account is not connected to my steam acc

[mental silo]

Ask your friend, family, crew or someone u trust.

[high geyser]

ask them what ?

[mental silo]

Testing sending verification on their side

[high geyser]

hmm okay ill try real quick

..actually itll be a bit but ill let you know. thanks for the help so far ^^

[mental silo]

Basically there's 3 possibilities:

• Files corrupted or not working correctly. Fail to send.
• It's different email. If your email is unique, it might redirect differently.
• Your Gmail have some kind of settings to auto block spam or redirect to trash and might delete it too.
  Remember, the code will be sent regardless if you have the account or not. So you gotta deduce the possibility.

[high geyser]

it is not a different email, the CS bot of this server responded to my form with my account number and the email attached. i could only see a few characters but i knew which one it was. i have no auto block filters on, this email is not gmail it is comcast xfinity. i have tried another email that does not have an account and yes, i did get a code, but for some reason this email will not send a code even if i didn't have an account, but i do.

is there anyway i can just talk to a real person and get my email changed from there? i have proof its my account but i can't talk to a bot about this since it is a complicated issue. it's a F2P account but i have any and all information about it

[mental silo]

Yes,

By sending an email...

#game-support

It's 5am for them right now, so it might take time for reply

[high geyser]

yes i understand, but i have tried that email, all they send is some AI response form. i have a screenshot of the reply

[mental silo]

That's normal

Keep asking

[high geyser]

but it tells me not to reply to the email so who do i send a msg to?

[mental silo]

CS is always like that no matter where

Not to reply? Is it just words or @ noreply

Just do it regardless

[high geyser]

its getting sent to a different email, [e-mail]. should i still do it?

[mental silo]

Ah

Not that one

U send on, tofcs_global right

[high geyser]

yes

[mental silo]

That auto reply is just confirmation ur email is sent. And it have ai bot to help for similar case for initial issues

Wait until work hours, if you didn't get any reply by 1pm, u should send another reply from the first mail

[high geyser]

i got that email a week ago

i understand the use of the ai bot for more common issues, but this is too complex. i just want to talk to a staff member and ask for an email change

[mental silo]

Ok keep sending then

[high geyser]

to the tofcs_global email?

[mental silo]

Can't be help, all kinds of company will try to implement is slowly but surely

[mental silo]

Ya

Alternatively, u can try use customer service bot in this discord

[high geyser]

i used that yesterday, filled out the same form and when i was given the confirmation of my account number and email, the only way i could talk to the bot again was if i filled out the form again lmao

[mental silo]

@snow sparrow

It did say the only way the ticket being submitted properly, u need to fill the exact form

[high geyser]

yes i did that

😭

this was after i filled the form

[mental silo]

Welp, today is Saturday.

[high geyser]

yes i know, i would have to wait til monday and thats fine. i sent another email and ill just wait til i guess

i know its an ai bot but i was crashing out a little so i started talking to it like that lmao

[mental silo]

xD

[high geyser]

sorry to blow up this chat, ill just wait til monday or tuesday. i appreciate the help thus far

[mental silo]

Sorry can't help more

[high geyser]

it's alright, atp i just think its my email provider because even if i didnt have an account i should still get an email

[viscid abyss]

@harsh cradle When will it be possible to clone the character from Global to the MMO?

[wary shuttle]

we don't know yet

[lean spear]

Anyone here know what's the email of tof customer service?

[twilit pagoda]

#game-support message
Its on top

[lean spear]

Is there even a better customer service contact other than through dc? I think someone just hacked my account, I just came back after quitting for like a month or two after tof changed their company so I can confirm that I transferred my account. But right now, I think someone is using my account.

[fast hollow]

can someone help??? I can’t open the game at all and I wanna play so baaaaad

[cosmic crag]

1. Check your firewall settings. Did you miss the "Allow or OK" prompt popping up at background?

2. Make sure you aren't running any other online games with anti-cheat mechanisms at the same time. Some of these programs can prevent the client from updating or launching the game.

3. It could also be a user permission issue, which typically happens when the game is installed in specific directories under the C: drive.

[barren basin]

how do I log in to my account by mail?????

[vestal ridge]

I can't connect by email i dont receive the verification code is there any solution ?

[fierce heart]

sometimes it goes in spam folder

[fast hollow]

its still not working 🙁 i couldn't figure out anything wrong with the permissions and im not running another game, and its in the D drive, idk what im doing wrong D:

[cosmic crag]

Have you tried installing on another device?

[unique bridge]

Is jt normal for the game to crash on mobile?:P (I’m currently using an iPhone 13)

[fast hollow]

My phone doesn’t have the storage so I can’t do it on another device

Should I move the file or redownload it??

[unique bridge]

How do I transfer/copy my account to a warp server? Or is that just CN?

[final orbit]

You don't. You gotta start all over if you wanna be on the warped servers.

[mental silo]

No info yet

[cosmic crag]

The reason I'm asking you to try another device is to determine if the issue lies with your hardware or your network. You can move the game files to an external hard drive , plug it into another computer, and try launching the game. If it starts up smoothly, then the problem is likely with your current PC.

Also, you can try re-installing the UE components or repairing game files, clicking the gear icon on top right corner in launcher and scroll down to find these options.

[twilit goblet]

Good evening, Windows Smart App Control has just blocked ToF launchr as i've noticed it is missing cert.
Although i can disable Smart App Control but it is not good for security since it is enchanced security.

[gentle geyser]

Could be a corrupted file. Did you download the installer from https://tof.perfectworld.com/en-us/index.html and reinstalled the launcher to see if it resolved the problem?

[twilit goblet]

I did reinstall from the official website and it still happens

I'm looking forward to the steam ver

[gentle geyser]

Could you go ahead, upload the launcher to https://www.virustotal.com/ and send me the scan results.

[twilit goblet]

Uhh i got blocked by admins, how do i send the scan results?

[mental silo]

You mean screenshot? Verify #rules

[twilit goblet]

Done verified.
Here's the launcher shortcut file.
https://www.virustotal.com/gui/file/a4e2c7236d2bf85c12dc31a95c04aa002d7263ccaab43f8ecd2cdf642a2c7844

[gentle geyser]

Definitely signed, but on your system, you said the launcher is missing a cert. Interesting.

Attempt to run the launcher, then open up Event Viewer, navigate to Apps and Service Logs -> Microsoft -> Windows -> CodeIntegrity -> Operational, screenshot the latest events for that launcher.

[twilit goblet]

Ok i've reinstalled Tower of Fantasy again for 2nd time and to my surprise it worked.
It didn't say anything about the launcher.
Game executable works without issue, so idk what's going on...

Here's the log

[timid hazel]

Sorry if this isn't the place to ask.
Just started the game on PS5 and was doing the tutorial. Miraculously, I skipped forward in the middle of battle.
I want to finish the tutorial, and keep all the stuff you get in it, but I can't reset my game/account. I can go on a different server, but I can't reuse my name. Is my only option deleting my account amd waiting the 5 days to have another go?

[dusty breach]

What tutorial did you skip? The first one where you choose the male or female charactet?

[timid hazel]

Yes, that one

There was a chest that I saw that I wasn't able to open since the game skipped me to waking up elsewhere.
I only made it to the part with the waterfall

[dusty breach]

The stuff you get in the tutorial fight isnt really that important, the actual stuff comes in the main story so you wouldnt really have lost anything from what I remember

If you want to replay it tho you can pick a different server, like you said, maybe try a different region or something

I'm not sure if you can restart the tutorial though on an account

[timid hazel]

That stinks. I guess holding the attack button is the skip button on PS5

[dusty breach]

oh thats weird, normally there are heavy attacks so youd have to hold the attack button

[timid hazel]

Yeah, replaying it now. The basic swing attack is the skip button, every time I swing, the skip timer begins filling up. Hope there's a way to disable or change that

But that may be a #gameplay-help question

[dusty breach]

thats quite strange, maybe you can change it in settings

[timid hazel]

It seems like I'm able to reassign the attack buttons, but not the skip button. I guess I got to find out which move I use the least and reassign it to O (skip) then.

[dusty breach]

I hope it will work nicely haha

[fringe drum]

Hi guys, I'm a returning player, I can't log in my main character (server: Pegasus), in the login screen the loading stops as 90% then the game crashes, any tips?
Yes, I did the account transfer back then, I also have other 2 characters in different servers that I can log in and play normally.

[cosmic crag]

Try enable DX11 in game launcher.

[fringe drum]

I'm playing on steam, dx11 didn't work for me, but I used the "Verify integrity of game files" and it reinstalled the whole game, and that fixed it lol
thx anyway

[patent solstice]

How can i send a ticket to support?

[fringe drum]

if you can open the game use this button, it will automatically fill in your account information

#game-support

[charred quarry]

??? how to get the progress reward?

i spin over 50 times

[sour aurora]

Progress Bar only for Pulls with tanium

[odd bough]

hi everyone! I can't login in the steam version, the login window won't pop up and it doesn't open when I go to settings, also launcher shows lyncis (not agleia) even though its version is up to date
I restarted my pc, checked all permissions for windows defender (I think this helped me last time), opened it with vpn and without, ran it as admin but nothing works anymore
last time I fixed it it stopped opening the launcher on start and just directly opened the game but after the recent update I'm back to square one
why is this sh so annoyingggg when the regular launcher works as usual

[restive dragon]

Is Agleia bugged? When I use her ult in Domain 9 and other wide areas I drop massive FPS and I am using a RX 9060 XT and Ryzen 7 5700X3D with 32GB of RAM. Don't tell me that's is not enough???

[mental silo]

Report memory leaks

[fading mango]

i had a similar issue, see if this fixes it for you.

1. go to your steam folder, delete (or rename) the SteamLibrary\steamapps\common\Tower Of Fantasy\HottaLaunch\ folder
2. via steam, tof > properties > installed files > Verify integrity of game files

this should prompt tof to redownload the client and patcher, and in turn ensure the login client is booted up when the game launches (and why the login window doesn't pop up)

[odd bough]

my savior, thank you!

[fading mango]

you'll probably have to update your bindings/settings/etc

i think they updated the login client, but didn't update it as part of steam files to update or some shit

[fading mango]

oh, and lastly, if your client is still using the old image, just delete
~\SteamLibrary\steamapps\common\Tower of Fantasy\HottaLaunch\ResFilesM\10000129

hotta didn't set up the client to properly deal with read/write for that folder when executed through steam so its funky

[median marten]

i have a problem i can't connect with the perfect world games option when i put my email and click on the verification button i receive nothing even in my spams , i even added the " @mail.perfectworldgames.com" in the exceptions

[ebon vapor]

I have a problem I try to enter the game and it crashes me off the app is there too many players? because I have the graphics on all low I have the fps on 25 and it still crashes

[cosmic crag]

What device you are using?

[ebon vapor]

IOS

And it's brand new because last year I had to buy a new phone because my older phone of the same model did not have sufficient storage for ToF and that was from July

[floral cradle]

Im at the black jade area and it says to enter the lower level but once i go in the portal its a loading screen and then it js sends me back to the black jade entrance and idk what to do

[real junco]

Which Black Jade area??

[real junco]

Forbidden Hendeca County?

The name might not be familiar...let's see...is it the Black Jade Ruins in the snow area where you can freeze to death, the west side of Marshville map?

[uneven wind]

What means new we want to know specs

Because even new Phones can be Shit

[floral cradle]

Yea

[real junco]

Okie. Don't go into the portal, it's actually trying to lead you to the area behind it, there's a staircase or an elevator there. I forgot which. But don't worry, I made the same mistake as well ^^

[floral cradle]

Oh

Ty

[real junco]

No worries ^^

[ebon vapor]

Its an ios but I'm a little confused sorry

[uneven wind]

What iPhone - Name and RAM

[mental silo]

like iphone 14 or 15 or iphone air

[ebon vapor]

Oh iPhone XS Max

What's a RAM?

[real junco]

Memory space. Like 4GB RAM for example

You should be able to find it in settings and then about phone or something similar

[uneven wind]

Kinda old Phone

Already 8 years old

And Tof have Bad optimisation this Patch for everyone

Maybe thats why U crash

• outdated phone

U can try fresh Download Tof but i dont think that will fix it

Because on phone even my IPad Pro M4 Crash a Lot

I Run 120 FPS Sure kinda Trigger some Crashed with that

But yeah normal i have no Crash to almost None and since this Patch i Crashed already 6x times

And Bigger FPS Drops

Or come next Patch Back and Hope its Back to better

Because Tof Performance issue is random some Patches can be working fine and next is rlly bad

Thats why Most PC Player use mods/Change Files to make the Game smoother because Base Version of Tof isnt it

[mental silo]

or consider using Android instead. my new phone feels so good from the graphic to the combat. and whats better it cost less than iphone

[pallid isle]

I had the same steam launcher issue as Aterlo and deleting that folder solved my issue, ty

[ebon vapor]

I downloaded ToF on my android tablet and it still crashes the same

[mental silo]

maybe the spec werent good? new update usually unstable, until they implement hotfix.

both of my phone working great

[restive dragon]

Is Domain 9 bugged? Agleia Ult keeps drop FPS same goes to Nola. Very bad FPS drop,

[real junco]

Shouldn't be using them i think. Definitely not Nola anyway. Waste of time for very little damage. Jump cancel recommended

[floral cradle]

Is this a bug?

Also light warning

[floral cradle]

Nvm it was js that thing it kept attackin

[ebon vapor]

OK for everyone that replied to when I panicked about not going to Tower of fantasy I had to use cloudmoon to go to tower of fantasy to transmit out of Kailo and into Hykros and it worked finally

https://tenor.com/view/spongebob-wipe-gif-16574265568803907770

[real junco]

That's great to hear Xiao!

[ebon vapor]

Yeah whew I got ptsd when I couldn't enter a tower fantasy on my old phone lol

[median marten]

I have a bug my mail don't receive the verification code i added the @mail.perfectworldgames.com in the green list , press the button with the countdown , i get nothing , i try with an other mail like outlook i receive a code , i even tried with the mail of one of my family members who have the same (@orange.fr email address ) same bug he get no verification code , what could be the problem ?

[mental silo]

it could be the email providers problems

someone have the same problem before

[median marten]

i have no idea how to solve the problem

[frail crypt]

I have a problem within the game when I try to enter any place (ruins,house etc) It doesn't teleport me but stays in place, and I have to wait up to two minutes before I can enter, even though I have a good network so any suggestions ?

[real junco]

Same thing happens to me since the update. I can't enter McBeth Theatre to continue the main story 🙁
'Failed to load scenario' or something...

[rapid warren]

Hello, I haven’t played in a long time and I’m coming back to th game finding out about there being a new publisher, things such as account transfers and missing my character, I’ve always played the game on ps5 I was playing on the ps4 version of the game the last time I played I don’t know how to access my character or if that’s even possible right now I’ve heard that PlayStation logins didn’t get affected by the Publisher change

[cosmic crag]

PS version are not affected by publisher changing event, just find the correct region/server, your old character should be there waiting for you.

[merry furnace]

Yea, I have the exact same problem. It started with the hotfix they made some days ago

[wind idol]

fix this alteast

Sometimes teleportation doesn't work, that's true.
But I have this problem occasionally.
I'm sure it's related to packet loss thing.
I simulated the situation and waited a few seconds longer for the loading process, up to 20-30 seconds.

[frail crypt]

I used to close the game and restart it like 10 times every time I tried to enter a place...

[frail crypt]

Aight

[summer nova]

hello so the next batch of character/weapons for global warp server on the 15th of april will they be mimi, fiona, icarus, lana, veronika and nanto minus asuka and rei because they were collab characters and the 4 stars characters?

i know agleia and salidy wont be added because they just came out and salidy is still on the banner

[mental silo]

not confirmed

we will see on 19th march for cn season 2 first

and u forgot nan yin. at least nan yin is confirmed(somewhat)

[summer nova]

i think we already have nan yin in global warp server ok i see she isn't in the sever and will be added with yulan and mimi

thanks for the info reason why i asked is because i have everyone already from the gacha server including agleia and salidy so it will be fun if and when we can bring over our characters and weapons

[mental silo]

Yes

[twilit pagoda]

@wary shuttle

[idle rover]

Hi guys, after waking up the uncle of the guy, there is an0other quest?

[real junco]

If you mean Agleia, then no. It ends there

[flint ore]

Can someone please help me, I have been trying to log into my account for the past 3 hrs, I have it logged it with facebook, I didn't play the game for 5-6 months and I already lost my other account that I made when the game first launch and I couldn't recover that account, and now I made a new account and again I can't get in the new account, each time I try to login with Facebook, it ask me to verify if I am a FREAKING HUMAN OR NOT and it never STOPS ASKING ABOUT THAT BRO I AM TRYING FOR THE PAST 3 HRS 😭😭😭😭😭

[uneven wind]

U typed Email wrong, Password, Checked Spam?

[twilit pagoda]

You made the account using FB or started off with email and then linked it? When did you make it?

[restive dragon]

So it's bugged then.

[distant crag]

hello, i just comeback play ToF, in the right side of food or (F2), there is 3 icon of weapon, what is that effect? what it called?

[uneven wind]

Additional buff bar

For some weapon U See there buff duration

[real junco]

Not necessarily. Just most players wouldn't be aware of it happening since Discharges are rarely used. Most are just a waste of time with very little damage.

[distant crag]

Ooo

[restive dragon]

So does it means that a RX 9060 XT with 16GB of VRAM can't handle that Nola or Agleia ult then? hmm... I think, I should upgrade then.

[deep epoch]

hi, can anyone look up the uid 13030829720 for me and tell me the account's username?

[real junco]

I... don't think that's possible? We can only look up usernames as far as I know

[deep epoch]

oh... can you see the uid if you look up the username?

[real junco]

Yeah. But that means going through hundreds of thousands of user names to find the right UID. And then there's regions to account for as well...

[deep epoch]

uhhh... no, i just wanna check the uid for the user "Flouff", nothing else

[deep epoch]

i just need to know if the account with that username matches this uid

and I'm in Europe

[deep epoch]

oh thanks a lot

[stuck thistle]

hi, im getting 18 fps in game when i try to move yet i get 120 fps in the login menu or when im doing the story quest i have Ryzen 5 5600H / GTX 1650 (Laptop) and im using Arch Linux (X11).
thanks

[stuck thistle]

@snow sparrow

[fossil briar]

Hey @snow sparrow I would like to get answer about my account I poured money into. I got back to game after few months and it is no where to be found. I have not been notified about any need for me to transfer my character or anything so I would like to either get the character back or my money I did put in. If you need any of my in game payment screens and my account name and server I will gladly provide it. Thank you for reaching back.

[somber flower]

if ireinstall my windows , am i going to have to install 25 gb of tower of fantasy?

[stuck thistle]

why would u need to do that if u have the game files safe u dont need to download anything after the reinstall

[somber flower]

i had a virus on my current windows so i needed to reinstall it

in the past when i reinstall my windows the game would force me to redownload some gbs in the launcher

thankfully that did not happen this time

[stuck thistle]

mhm nice

<@&1370312360086212744> hi how do i get help with this
im getting 18 fps in game when i try to move yet i get 120 fps in the login menu or when im doing the story quest i have Ryzen 5 5600H / GTX 1650 (Laptop) and im using Arch Linux (X11).
i tried emailing
thanks

[twilit pagoda]

#technical-help message
Could always try that

[stuck thistle]

thanks ill try it

[twilit pagoda]

You should make a copy of the original files, will the other thing work idk but hopefully

#technical-help message

Maybe this one 🤔 idk

[shut yew]

25GB? the PC version is almost 110GB, idk how much you have to redownload when you have to reinstall. but I doubt it is just 25GB.
also, if you can make sure your tof folders is not infected, you can copy the file to a separate drive (not the C: drive that will get wiped when you reinstall.). the tof game files itself can be used in a portable manner -- no need to install, just run the hottalauncher.exe, it will automatically create and re-register default file settings on your user/local folders so you can just play right away without redownloading.

[somber flower]

nono

i meant

i reinstall the windows

without deleting tof files

in the past when i chagne windows when i open the game it force me to download 25 GB idk why

but luckily didn't happen this time

my problem is not storage , it's that i have limited internet

[shut yew]

oh, I see. it might be because the version information is mismatched for some reason. good thing it works then.

same man, I also on monthly quota. which is why I keep a copy of tof files and other games on different hdd in case my primary hdd fail. and I am really happy I can just download tof in net cafe and copy it over using a portable hardisk when needed.

[somber flower]

SAMEE

i do the same

but i just hate steam

i wish i downloaded it from the main launcher

[shut yew]

such a fate we're in with no good and affordable ISP nearby when everything is going online nowadays.

[rain oriole]

@snow sparrow Lost account on my phone..
Account was moved from PlayStation account now after update i lost my char ..

[sudden night]

Me 2

I need to remove the new email address associated with my PlayStation account. It's my primary account and my PlayStation console. The email address linked to my Sony account was new and unused, but when I try to register on other platforms, I can't find my account. Now, the system is refusing to give me a login code for your websites and the Fantasy Tower game. Please remove the new email address, or if possible, allow me to log in via my desktop computer and resolve this issue, as it's clearly a bug.

@snow sparrow @game-support

[summer nova]

HiHi who are the characters reported to be releasing for the global warp server this up coming season in 2 weeks?

[azure aurora]

I’m not getting sent my verification code on tof

I’m trying to link my pc to my ps5

Nvm I found it

It was in Spam

[terse thunder]

mmmh

[cedar stump]

@snow sparrow i had 7000 points on mine and sudenly i got 0 with this update? PS player here

[sour aurora]

faction level reset with new pvp gear added, so thats why i guess

i also lost my 12k currency in there

[heady lintel]

there is a reshuffling for crew faction

some of my friend's crew faction have change

[sour aurora]

also true, mine also changed

[shut yew]

we should complain that they either have a bug where warp server's reset falsely applied to standard server, or they didn't inform people in standard server about the seasonal reset.

I didn't do mining, so I don't lose anything substantial, but I feel for those who experience it.

[sour aurora]

the reset isnt that bad anyway, just the deleted curreny is a bad move

[shut yew]

well, they didn't mention anything about the currency wiped in standard server, that's the problem.

[heady lintel]

rip my 17k mine currency

[safe shadow]

hi everyone, my google password manager warned me that my tof password is impaired or even leaked, that's why i want to change it. BUT i cannot find "change password" ANYWHERE. pls help 🙏

[wary shuttle]

Google passwords are typically managed in your Google Account settings

If you’ve linked your Google account to PWG and logged in with the PWG email, you can change it via the in-game settings menu

[safe shadow]

thx!

[shut thorn]

Agree. Should have informed if there's reset. I lost 66k coins trying to save for new costume (if they add)

[harsh creek]

I can't seem to login to my account, can't click on Enter button and the account center didn't seem to be logged in (it shows UID: 00)

Any idea on how to solve this?

I can't click on account centre either

[patent kayak]

hi anyone knows a fix on mobile i alwys get stuck on 90%

[shut yew]

they fixed it iinm, I got info from peoples who got their tofkov coins resetted in main server that they got it back as of today.

[heady lintel]

welcome back my precious time

[winter kiln]

wtf why my level dropped to 1 😭

stupid update

[uneven wind]

Because its intendend for warp

New season

[winter kiln]

oh, so it's a feature?

that's messed up

[uneven wind]

Every season u Go Back to lv1 yep

Well they Said that before Launch

U should have know that they Said warp have a seasonal system Not without reason

And lose LV is what ever

Easy to Farm anyways

In Network Underground

Like losing LV is literally smallest issue

[winter kiln]

yeah but suppressors are also reseted

[uneven wind]

To ATK rebalance

For give new Player No issue to Catch up

[winter kiln]

ok, I see

[hardy spruce]

How can I fix this error?

[mental silo]

when u noticed the download back to a certain point, restart first.

if u want to get rid of it, you might need to reinstall a few times

[spring axle]

How do I fix this ?

It says “announcement we are trying to connect you with servers “

[gentle pasture]

Hai so I have a bit of a problem that I am starting get confused

When I downloaded the game through the site and open it after instalment there was a box to choose an option for signing up. After I choose an email option I had to put conformation code. Then the game needed parent email. I am over the age of 18 so I am a bit confused on how to skip it. It says that I need that parent email to activate my account.

I didn’t receive anything on my email other than that code

[heady lintel]

try check spam folder

[gentle pasture]

I only had a code

[heady lintel]

what code are you talking about?

not otp?

[twilit goblet]

Oh that's the verification code sent for verification purpose

Try enter the code and see how it goes, oof I might be replying to an old question...

[hushed spire]

Idk what's happening but when I try to log in with my email it won't send the code I tried opening and closing the app still nothing

[twilit pagoda]

Did you check spam folder?

Did you click on send code?

[hushed spire]

I found it thank you 😭

[twilit pagoda]

lol np

[maiden isle]

i've played TOF in 2022 and just downloaded back today but i don't see any log in option?

i can't remember if I signed in with google or mail back then either so I don't wanna risk signing in with the wrong method and get my acc possibly vanishing away

[real junco]

Unfortunately, it seems like you didn't transfer your account a couple of years ago? If not, I'm afraid your account was deleted a long time ago 🙁

[cloud jungle]

hello guys does anyone else have their game stuck in azerty keyboard layout? labeled french keyboard in game settings and i click to switch it and nothing happens ;-;

[twilit goblet]

Maybe try switch keyboard layout from your device? I've used few languages on my device and so far nothing like this happened

[onyx finch]

Was there some acc transfer after 20.07.2025? Cant get tof verification code but nte preregister worked so email seems fine.

[onyx finch]

got 20.07.2025 verification email achieved post transfer deadline so i believe address has to be valid which is why i am asking if there was another change after that to maybe cause an account loss

[wary shuttle]

sometimes the code goes to the spam folder. Please check it first

[onyx finch]

did that first, ive also tried & failed it months ago already so cant be a delay issue, i thought it was email provider and gave up but since NTE preregister worked im thinking its something else which is why i was asking here

[wary shuttle]

if you clicked "Send Code" and checked your spam but still didn't get anything, you can try logging in via a linked third-party account, switching your WiFi network and try again, or reaching out to our https://discord.com/channels/932906923236401182/1004480820397998201 for help

[eternal totem]

I keep getting signed out and thrown back into "select server" screen.
Lately it happens for hours at a time, is there any fix for this? I've been trying to log into both warp and gacha servers and it gets to 99% and then throws me back to the select server screen all the time. Please help??

[twilit goblet]

Sometimes this can happen because of slow network as well as other factor. If u are using a slow network maybe try using a faster one? If u are playing on HDD then maybe try playing it on ssd? For me I switched to ssd and it fixes it.

[west mural]

Hello, how can I recover my account if my last login was before I switched to Perfect World Games?

[heady lintel]

sadly
#technical-help message

[blissful cloud]

hello guys

i did the registration in january but i cant find my account

[wary shuttle]

If you are logging in via the PWG email used for registration but have forgotten your in-game name, you will need to contact support. Please reach out to them with all relevant details. They will investigate your account to verify your character's status and location

[languid rose]

i already did that but i dont know if it worked

i really want my character back

[lean scarab]

I need some help on the Warp Server, is there another chat or can I use this one?

basically I'm not getting the fragments to build the weapon ticket after doing world bosses

[heady lintel]

try repost in #warp-chat

[dawn pasture]

Guys can anyone help me with something

I'm lv14 and i was doing the main quest but i still haven't unlocked wishes

I saw in videos that i have done the quest to unlock it but it still is locked

[real junco]

It should be unlocked right after you get the Simulacrum Echo. The purple weapon. That's how it works on Gacha Server anyway, I dunno if it's the same for Warp

[mental silo]

same

[sterile aspen]

Hi, I just installed TOF on my PS4. When I started the game, I saw that everything had reset to the beginning. I thought I had already made progress. I don't understand why everything reset to the beginning.

[spice wedge]

I’m also having the same issue

[heady lintel]

@sterile aspen @spice wedge
i'm not sure if this news related to your issue or not, sorry for the mention
https://tof.perfectworld.com/eneu/news/notice/20260309/261201.shtml

https://x.com/ToF_EN_Official/status/2032305651469140114

Tower of Fantasy (@ToF_EN_Official)

End of Support for Tower of Fantasy on PlayStation 4

Dear Authorizers,
We greatly appreciate your continued support and love for Tower of Fantasy on PlayStation 4! Due to issues with performance optimization and application size limitations, we regret to inform you that we will

X · Mar 13, 2026, 4:00 AM

[spice wedge]

I don’t even play on ps4, I’m on mobile

I did the registration thing last year and I wanted to go back into the game after not playing for some months now and my account is gone

[heady lintel]

have you choose the correct server where your account is?

[spice wedge]

Yes I chose the same server I was in

I just don’t see my account anywhere

[heady lintel]

did you using this method? or 3rd party?

[spice wedge]

I firstly signed in with my apple account when I made my account and it always worked when I got in

[heady lintel]

was this when the publisher still Level Infinite?
after you did the account transfer to Perfect World Games, you have to login with email first, after that you can relink with 3rd party.

[sterile aspen]

When I first started playing in 2023, this didn't exist back then.

[heady lintel]

in your case, did you transfer your account?
ToF have new publisher from Level Infinite to Perfect World Games.

[sterile aspen]

No, I didn't. I guess I must have lost it, because it's on my console account. Or at least it should be.

I only played this game for a few months, but I haven't played it again in about two years.

[spice wedge]

Oh yea I did use my email when I transferred

Sorry i thought when you meant when i first made my account

[heady lintel]

oh wait, iirc PS servers are not affected by publisher change.
so your account should be safe.
cmiiw.

[sterile aspen]

But when I started playing, I linked my email for the first time. I have no idea which server I was on. I logged back in, and everything is back to square one, just like it is now.

[outer crypt]

you have to select the region with ps infront ps-europe

a server in there should be if you use same acc

[heady lintel]

try click this interface to show all servers

if you login to correct account, it will show something at Characters Owned tab

[sterile aspen]

Yes, I've already found the server where “my game” is. Thanks. But is it possible to log in from a PC?

[heady lintel]

i think it's possible, i'm playing on PC and i can see the PS servers

[uncut tiger]

im trying to load into server but from the server selection screen it keeps saying disconnected from server. my internet works on other games.

when i reboot the app it says update error.

[heady lintel]

make sure your device have enough space for the update

[lean scarab]

could someone help me?
Warren and aesperia's Tower of fantasy area aren't unlocking their maps
I already did the whole omnium towers storyline, fought with Valkyrie and everything
the omnium tower of warren is free but the little droid who unlocks the map is missing...
can I do anything to solve this?

[outer crypt]

warren droid should be on the tower and for tower of fantasy area its in that spot

[lean scarab]

ok, got the tof area, but warren's omnium tower droid still missing

he's not there

can I do something to fix it?

[lean scarab]

well, somehow he went back

[foggy ivy]

i need help with steam version, im getting please launch from steam launcher when i click any login method :/

[twilit pagoda]

Tbh I have no clue, I suggest getting the actual launcher from the website instead. Never had any issues with it.

I mean someone mentioned launching it as administrator worked for them.

[foggy ivy]

ohhh ok thx u

[twilit pagoda]

Are you launching it from a shortcut or directly from your library?

Okay so some other games had the issue before, closing fully out of steam and then launching it again worked for them. Will it work for you idk

[surreal dune]

Guys, I need help. I've been playing the game through Epic since release. I have a lot of characters, but I didn't have time to confirm the data transfer due to a publisher change. Now I'm logging into the game through Steam using the same email address and I have zero progress. Help, what should I do?...

[spark finch]

Hi! If you were not able to do the transfer than your data sadly has been deleted, the only thing left here is making a new profile and starting from there.

However, if it has been a while since you played, most characters you used to have are in the standard banner more aka easier to obtain! It is pretty easy to obtain pulls & currency espc in the beginning and they offer good events to get armor and what not.
Generally if its been a bit, sometimes restarting can be more refreshing - it's just a pain if you have spent money in the past rather than being f2p

If you are not into the idea of gacha anymore due to reasons, they also have a MMO server now.

[surreal dune]

It's a shame... I really wanted to play as Asuka...

ty:(

[foggy ivy]

doesnt work

[foggy ivy]

ill just w8 2 get a ps5

[twilit pagoda]

I mean if it doesn't take long to download, try the launcher from the website.

[dreamy sedge]

I bought a cosmetic item in the mine store in Warp server and it didnt unlock in my inventory. I would show images but I can't atm

[twilit pagoda]

So that is something you want to contact CS about. As for sending images go to rules and then at the very bottom it says "getting verified" click "here" and just follow it

[foggy ivy]

yeah that wat im doing now

idk y steam has problems on my new win11 pc

[dreamy sedge]

That's not really helpful

I still have an unresolved issue

[twilit pagoda]

#game-support message
Email is on top, mods and such are just here to help on discord. Account problems is something you have to contact CS about.

[foggy ivy]

i was able to login yippie!! :3

[twilit pagoda]

Congrats

[small crane]

When i open activity, then team, my game crashes on warped server. I cleared my cache, i uninstalled and reinstalled the game, the same problem persists. I can open every single tab in activity such as solo, crew, casual, etc. Just not "team". Everytime i do that, my game crashes.

Game was working fine for me, then i closed the game and slept, after i wake up, i play the game for the first time (i didnt updated anything because there is not a single update) and this problem is here.

And i can play raid without having to lead, clear it, and get reward. But there is no way i can open activity => team without my game crashing.

[dawn pasture]

I need help I've been trying to download Tower of fantasy on my phone but when i did and tried to install the resources in game it's stuck at 0% and I deleted the game and reinstalled it and the same thing happens what do i do?

[real junco]

Could be a storage issue. Check to make sure you have double what it needs

[small crane]

@dawn pasture the game is 1.96 gb, but you have to download the rest of the data on the loading screen, and some from in-game for a total of 40.09 gb of data. Make sure you have the available space.

[dawn pasture]

I have 100gb spare space on my phone

Actually more than 100GB i still don't get why it doesn't work

[humble spoke]

Heyo 🙂 does anyone else have this problem with Tower of Fantasy on Steam?

Recently, when I start the game, it either doesn’t open at all or it only gets to the Perfect World Games logo and then crashes. I usually have to launch the game like 4–5 times through Steam before it finally works.

Also, the launcher itself sometimes doesn’t open either, especially when there’s a game update. It’s all really weird and I have no idea what’s causing it.

Does anyone know how to fix this?

[twilit pagoda]

Have you tried the launcher from the website? I never had any issues with it before.

[humble spoke]

I originally played through Epic Games and recently switched over to Steam. Up until recently I never had any issues either, so this only started happening lately. I can try the web launcher as well and see if that changes anything. Btw, is it the Windows button on downloads then? Not really sure about that right now

[twilit pagoda]

Yeah the one in red

[twilit pagoda]

It's just the one that says "Windows" has Steam on the right and the Galaxy store on the left

I never used Steam so I really can't help with that.

[hazy relic]

i made a tof account back near the release date in 2022, but i entered the same email i used to create the account back then and i'm back to the main character selection screen. what happened?

[real junco]

A transfer of publisher a year or 2 ago. If you didn't transfer, unfortunately your account no longer exists, it was deleted a long time ago 🙁

[hazy relic]

damn

[fiery hawk]

I have an issue currently repairing the game to see if it fixes it - it booted me from the game saying disconnected from server when theres no maintenance from what i can see

[pure kiln]

So I've had an account since release on global, and during the transfers, I managed to get a slot on the last batch (12th of April 2025 so in the 7th-25th of April batch)
Unfortunately, ever since transfers happened, every server I try to boot into makes me go back to the main character selection screen with the tutorial
On release, I made an account linked to my Apple account, I've used the same email to transfer to PWG, I logged in through PWG FIRST after the transfer
Yet after all that, it appears my account is still not here
Is there any way for me to recover it ?

[twilit pagoda]

Imo just contact CS, tell them your issue and give them all the info you have on your account.
#game-support message
Email is on top

#technical-help message

Check Key Notes section, its the bottom half. I assume you didn't do that?

Anyways just ask CS

[pure kiln]

Thank you

Oh

Seems like I need to contact LI CS because I made my first account on Apple

I did all the transfer with a friend but I certainly didn't contact LI CS to bind the Apple account

[twilit pagoda]

LI won't help anymore, they did the bare minimum.

[pure kiln]

Oh

So I just try PWG CS and pray ?

[twilit pagoda]

Yeah

[pure kiln]

Aight

I like those odds

Thank you

[twilit pagoda]

I mean

[pure kiln]

It's been over a year tbf

[twilit pagoda]

You can have your friend check if your account is there

[pure kiln]

Yea I just asked him

[twilit pagoda]

Can only hope its there

[pure kiln]

Yea...

[kind granite]

Hi. Im wondering if there is any chance to change from asian to europe servers with my character? i made a big mistake 500 playing hours before -.-

[real junco]

No sadly, regional transfer isn't possible. You'd have to begin again

[kind granite]

ok nvm 😄 but thank you for the info

[rocky lark]

Today i bought new battle pass in ~4 am server time
And after update it just disappeared
What should i do?

[real junco]

The battle pass reset after the update. There isn't really much you can do. No one here can do anything anyway, you'll have to try CS

[rocky lark]

Lol what's the point of adding a new bp just to reset it 3-4 hours later?

[real junco]

This is ToF don't forget, normal logic doesn't apply. Everything might have gotten reset with the new update :(

[fierce heart]

Servers crashed?

nvwm it works again

[wraith wing]

Hi

Who can help me plz #game-support #1220745418296529008 #1220745020735492106

I cant send report it show me use tag, i enter tags but it s not working

[vernal orchid]

Guys does anyone know if mnk is supported on mobile?

I really want to start playing the game TvT

[tough olive]

Heya, can anyone tell me how to fix my friends Game on Mobile, after the Tutorial she just gets kicked out of the game we tried freeing up to 15gb more space but can't find the Issue, its a Samsung Galaxy A16

[wraith wing]

@wary shuttle can u help me plz

[twilit pagoda]

So the tags aren't working? I never tried it myself but it seems like other players are able to. You followed the "Post Guidelines" section?

[clever vessel]

Anyone else having issues with tof mobile? (I use it from time to time when I cba getting on my pc).

Never happened before, but now I crash like 70% of the time when using breveys discharge. It crashes during her new discharge animation

[wraith wing]

Yes the tag are not working for me

[green epoch]

Btw do you guys also see ambassador statues having their legs clipping through the pedestal after the update?

I sure hope I'm not the only one tripping rn

[real junco]

Yup, same here

[green epoch]

Might as well file a bug report

[tawdry oxide]

I have something to report. I was playing and went to check the omniscient data, and when I saw how much they cost in dark crystals, I clicked deny, but they were still purchased.

I had almost 2850 and they left me with 35 crystals

[dusky cargo]

Hello! Idk if this falls under the category of this channel, but in the omniscient data draw event, the reward bar is supposed to fill after spins/draws or is there some other criteria needed for it that I missed? Thank you in advance

• To clarify, I spinned the compas but reward bar did not fill so I wanted to know if it is supposed to be like this or is it a bug of some sort

[fierce heart]

It fills only if you use the Tanium bought tickets

[dusky cargo]

Wow that was not mentioned in the guide lol...

[dusky cargo]

Ty for answering!

[cursive adder]

how do i screenshot here

[rain moon]

I was wondering why it wasn't going up the info box for that didn't really explain it well. Thanks for that info as well

[real junco]

Get verified in #rules

[neat raft]

any ideas how can i fix lags?