technical-help

[fast jackal]

Ok thankss for ur help!

[frosty portal]

you need to send them an email

read the instructions :p

[foggy raft]

how

[shut yew]

is steam user screwed? I encounter two people using steam that got their server bugged (maintenance) and still is even after reinstalling.

[raw hemlock]

hi, i have a problem with my tof acount i was sign up and my avatar dont appear

[foggy raft]

how

[wary shuttle]

@foggy raft

@shut yew

[foggy raft]

why are u scamming me

[wary shuttle]

i'm not

[foggy raft]

scam email

[wary shuttle]

huh? what do you mean?

[foggy raft]

the email u telling me

its a scam mail

[wary shuttle]

?

[foggy raft]

fake email so yall can get my info

lol

[wary shuttle]

this email is official and I am the moderator of this discord server. I will not send any false information or links

[foggy raft]

how can i see if the email is real then

[wary shuttle]

Are you an old player?
When did you transfer?

[foggy raft]

why are u ignoring me bro

[raw hemlock]

Yeah i was pre-registred

In 2022

[foggy raft]

oh

[wary shuttle]

no, i mean did you transfer your account from LI to PWG?

[raw hemlock]

Yeah

[wary shuttle]

PWG email is everywhere
https://x.com/ToF_EN_Official/status/1900758857640800578

Tower of Fantasy (@ToF_EN_Official) on X

ToF Account Transfer and Login Instructions

Dear Authorizers,
Since the start of the account transfer process, we've noticed that some of you still have questions regarding the transfer and login procedures. To address this, we've prepared a detailed guide to help you transfer

X · Mar 15, 2025, 4:00 AM

[wary shuttle]

When did you transfer?

[raw hemlock]

Today

[foggy raft]

then what do i tell them

[wary shuttle]

you need to wait for Batch 6

[foggy raft]

wtf

[wary shuttle]

I also recoment to check this message #transfer-support message

[foggy raft]

@raw hemlock are u getting the parental error or whatever

[raw hemlock]

No

[foggy raft]

k

i got that error and lost my account

the game is bugged af

[raw hemlock]

I was transfered my acc with no priblem

S

[wary shuttle]

we've told you everything above. Please reread the chat and don't make us tell you over and over again

[upper oak]

If I have one region in my old TOF account and I enter another one in the new TOF because I can't find the region or country I was using. Will my characters not be transferred or will I not see them?

[wary shuttle]

You are good. You just need to wait for them to transfer your account (#technical-help message)

[raw hemlock]

Okey ty smch

[wary shuttle]

no

just don't make a new character

if you see Frigg, alt+f4

[foggy raft]

what about me

[wary shuttle]

please, do not ignore my messages

[foggy raft]

im not ignoring anything

[wary shuttle]

good. Then you know what to do

[foggy raft]

i don't

[wary shuttle]

you need to contact support and tell them about your problem, as well as provide your account information

[foggy raft]

i don't know my account name

[wary shuttle]

provide them everything you know

[foggy raft]

id only

prob date

too

[wary shuttle]

good

[foggy raft]

but its the parental thing

tho

[wary shuttle]

please, contact CS

I will not repeat this over and over again, and will construe it as trolling. Please, let's respect each other

[foggy raft]

aight

@wary shuttle do i have to send another e mail?

[wary shuttle]

no, wait for tomorrow

[foggy raft]

do you think they will get my account back

i told them my id and the date i created the account

[wary shuttle]

yes

[frosty portal]

the character will be transferred to your old region/server (not sure if that is your question)

[frosty portal]

yes you are good

[foggy raft]

[foggy raft]

[brittle geyser]

Is this an appropriate place to ask about account transfers (pertaining to the publisher change)?

I have questions

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[sand dew]

ass set up?

[obtuse matrix]

I use the Steam launcher, would that mess anything up?

I'm in the same server going by my old UID (that being Starlight in NA), but every time I try to play the game it tries to make me start from the very beginning and make a new character.

[brittle geyser]

Yeah, that was helpful and I think I got it working though it looks like per the batch system I'll have to wait to see if it really worked until the the end of the month... makes a little nervous since that is also the time when the transfer window closes.

Mainly concerned with if the account was the appropriate one to transfer since I have multiple emails, but since it has been so long since I played the game last I'm not 100% certain I used the correct one, so I'm wondering if there is a way to check at this point beyond just waiting until the last batch rolls around.

[wary shuttle]

1. when did you transfer?
2. did you play on steam or launcher before transfer (<feb)?

[obtuse matrix]

I got the transfer confirmation email on April 1st, and I played on Steam beforehand

[wary shuttle]

you can ask support if they see your character on the account or not

[brittle geyser]

Gotcha, thanks!

[wary shuttle]

you are in Batch 5. Your character isn't transferred yet

[obtuse matrix]

Ohh, I missed the estimated transfer time

Will I get a notification when my account is transferred, or should I just keep checking?

[wary shuttle]

log in after maintenance

[obtuse matrix]

I see, thank you!

[paper pebble]

it's on the 1st April i think

[vale rock]

Hi, I have this problem, how can I solve it?

[twilit pagoda]

#transfer-support message

Check 4.B

[vale rock]

we can chat here? I hava questions

[twilit pagoda]

Whats up

[vale rock]

With "signature," should I literally sign it? Should I edit it with a program? srry, I'm a bit clumsy😞

[twilit pagoda]

Yeah and looks like you will since you have to edit it

[vale rock]

thx, which program u should recomend?

[frosty portal]

you could print, sign by hand, and scan it
or any pdf editor works

[frosty portal]

oh, then you should be in batch 5

which will happen soon, apr 10

[frosty portal]

no notification (if you mean email) - just have to check

[vale rock]

I was actually just thinking about that, printing it out, do you recommend printing or editing digitally?

[frosty portal]

so another option is to just make new PWG accts for every email you have that you may have used

CS should be able to tell you though yeah
but depending on how many emails you have (lol) this might work too

[brittle geyser]

True... I'll probably do that if support can't help, but I'll check with them first since that seems like a hassle 😅

Speaking of, I contacted the [e-mail] email listed in the FAQ and provided the info included here

Hopefully that was the right thing to do

Haven't gotten any email back (not even automated) so not sure

[paper pebble]

i see, thank you very much 😭👍

[frosty portal]

send an email to PWG CS as well
[e-mail]

[brittle geyser]

👍

[static aurora]

I finally got the server my account is on after MONTHS of waiting

[cunning ember]

How long till batch 5?

[toxic otter]

#technical-help message

[zealous viper]

wait hold on a sec, so batch 5 were between 24 Mar to 7 Apr. If i transfer it on 9 Mar, does it mean im on batch 6?

So i need to wait another maintenance of batch 6 thats it in between 7 Apr to 25 Apr?

[mental silo]

ye

ur last chance

[frosty portal]

9 march?

that should have been batch 3

if you meant 9 april, yeah that’s batch 6

[frosty portal]

only 2 weeks left to transfer 😬 the time went by fast

[calm fiber]

Hello my beautiful people, excuse the inconvenience, it's been a long time since I stopped playing, I'd be lying if I said when it was, but I just came back and saw something about a transfer, so I did it, but the big problem I have right now is that my characters don't appear anywhere, I connected through Gmail and email and nothing, now I tried connecting through Facebook but it can't connect :, c, is it some error? I'm too lazy to start from 0

[frosty portal]

when did you transfer?

it is processed in batches

[calm fiber]

I did it about 5 hours ago

Ohh, then my characters won't come out xd
In that case, what do I do then XD

[zealous viper]

my bad 9 april 🫣

[frosty portal]

wait til the batch is transferred

[frosty portal]

schedule here ^

[zealous viper]

@calm fiber we're on batch 6 bro. let's wait for the best

so basically if you already transfer your Level Infinite account (back then) to Perfect World account (nowaday), we just need to wait the transfer. In this case maximum 25 April

[brave lantern]

Hello, I am trying to find my old account, I have tried linking some accounts back to see if it has my old character, Is there a way to tell if there is a character on a server?

[frosty portal]

on the transfer webpage? no sadly

[brave lantern]

like if i select a server will the character name appear next to the server name?

[frosty portal]

your options are:

1. make a new PWG acct for each of your LI emails/logins
2. contact CS and ask them to check for you

[frosty portal]

when did you transfer?

[brave lantern]

today

[frosty portal]

read above

wait til batch 6 (apr 25-30)

[brave lantern]

Are we not yet able to use our old character only until that date?

[frosty portal]

correct

gotta wait til then

LI servers are shut down

[brave lantern]

Alright thanks because right now, I have been trying to join different servers, but i end up getting prompted to the character creation screen.

[static aurora]

Um, it keeps saying to restart the game for an update, Ive done that a lot of times

...

[mental silo]

#technical-help message

[static aurora]

I don't use steam

[upper oak]

So what do I do if I had another region in the old one, and that option isn't available in the new TOF? I'll have to wait until the last day of the batch to see if it transfers.

Regarding Frigg, I always leave the game and don't create the character.

[mental silo]

ok. just wait today mt. hope they fix

[toxic otter]

And hope also, they fix the bug of unable to switch or login to acc...

[calm fiber]

Life treats me as if I were the one who whipped Jesus.

Thanks bro 🥲 haha

[lunar garnet]

I don’t know if this is a valid question to ask, but what time ,mountain standard time is the transfer maintenance?

[mental silo]

<t:1744264800:t>

thats your local time. auto convert

[lunar garnet]

Thank youuu

[shut yew]

that's the problem, one of them still have the bug even after doing that. something like not getting the correct game file version or something. he gave up and reinstall using stand alone client.

[jagged rock]

Hello, so my game is still in maintenance after 2 days now and I can't play. I tried reinstalling the game many times, verifying steam files and uninstalling some of the files so steam could install them back, but still nothing. At this point i have no idea what to do.

[mental silo]

it currently mt

[mental silo]

did u delete the folder?

[jagged rock]

You mean, like the whole game folder instead of just uninstalling it on steam?

[mental silo]

no point trying now. its mt time

[foggy raft]

i wait now right @wary shuttle

[manic portal]

hi is it maintenance for all EU servers? im also wondering as its my first time trying to login since merge and only seeing a few other region servers up

and when does maint end? i visited their X and it said the update time was 8 April and it's the 10th now 🙂 thanks

[carmine thorn]

#tof-tweets message

maint is supposed to end in the next 10+ min

if theres more issues maintenance will be longer
probably

[manic portal]

thanks so much, i struggle to convert UTC times and it gets confusing. Appreciate the help

[earnest shuttle]

I thought maintenance was finished already? Is this a new one?

[carmine thorn]

today is for the transfer batches

[earnest shuttle]

Oops sorry

[peak spire]

I didn't receive my gift there's never came in my mail

It's says I claimed but I didn't get it, I'm playing in fate server and I didn't receive any gifts my free ssr is gone I can't reclaim it because it said claimed but I've been waiting for days now and I didn't revive any ssr box

[peak spire]

MY PLAYERS USERNAME: ユアンレイン
SERVER: Fate

[gaunt egret]

My server is fate as well

[cerulean bone]

so uhh, the transfers for batch 5 are done but I don't think my account got transferred

account UID and my original account UID arent the same

[wary shuttle]

When did you transfer?
Do your PWG IDs match?
What is your character name and region?

[wary shuttle]

Check if PWG IDs match
Check in game event page

[cerulean bone]

March 27th
Last I checked when I was transferring they matched
I think it was Mercy118 in the Arcania region

still have old SS's from my original account

[wary shuttle]

It should be fixed later, but I don't know exactly when

[wary shuttle]

Region, not server

[cerulean bone]

Asia

[wary shuttle]

I'll try to find your name there

*when I get on pc

[sterile gazelle]

how long is the usual maintanance until apac servers get back up?

oh wait nvm still down xD

[cerulean bone]

thats the problem, the account I have currently is also called Mercy118

[wary shuttle]

All your characters will be transferred.
If your have them on different regions, do not play on those regions yet

When did you transfer?

[wary shuttle]

So you do have your character?

[wary shuttle]

It should be up, yeah

[wheat fog]

What does the $ sign mean after my ch name?

[cerulean bone]

no..

any way to look up an account with just the UID?

[wary shuttle]

Your last login what a year ago

I have a message about this thing in pins

[wary shuttle]

No, only by name

[cerulean bone]

yikes

should I contact CS then?

[wary shuttle]

.

If I won't see your name, yes

[cerulean bone]

Yeah

[sterile gazelle]

can some1 ping me if APAC servers goes online again:D tia!

[wary shuttle]

Did you make a new character or..?

[cerulean bone]

Yeah

[wary shuttle]

Thank youu, teq

[wary shuttle]

Why...

[cerulean bone]

Someone told me since I created a character, just to not touch it till batch 5 was done, then come back

[wary shuttle]

You need to contact CS

[cerulean bone]

aight, what should I say in the email?

or do?

[wary shuttle]

Everything you know and have

Explain the situation and provide your account info

issue, transfer data, pwg ids match, account Id, your old character name... Everything

[cerulean bone]

If my old character name was Mercy118, would a new character still be allowed the name Mercy118?

[foggy raft]

@wary shuttle

[cerulean bone]

granted I havent played since launch so my old character name could be wrong

[wary shuttle]

Should be, yes. But only CS can answer

[wary shuttle]

Yes, you wait

[cerulean bone]

so I contact CS from inside the game (settings) or send them an email?

[foggy raft]

lets see if they save me

[wary shuttle]

Your choice

[cerulean bone]

still have the email from when my email address was registered to TOF lmao

[mental silo]

sending email give flexibility to add video or attachment. in game usually have some kind of limit

[foggy raft]

yes

[sterile gazelle]

damn still none

[real cradle]

i love how they gona lose even the litle players they have bcz of accs not geting transfered

day 1 acc geting lost bcz of some transfer boi

[wary shuttle]

Publisher change

We cannot just save all data from LI servers and wait years for old players to transfer

I wish we could, but.. yeah

[sterile gazelle]

why taking a little long for apac servers to go online;-;

[sand shore]

How do I transfer my PlayStation account over or do I not worry about that?

[wary shuttle]

You dont need to

It's for pc/mobile only

[wary shuttle]

PC launcher or Steam?

[sand shore]

Thank you

[sterile gazelle]

mobile

[wary shuttle]

Hmmm

[sterile gazelle]

is it on for others?

[wary shuttle]

All servers, except for the Asia Pacific server (excluding [The Morning Star]), have been successfully launched.

[sterile gazelle]

all servers were launched except for apac serversdoes that mean

[sterile gazelle]

next update?

[sterile gazelle]

@wary shuttle

YO it's onnnn

[wary shuttle]

OOOOOOO

[cloud turret]

I'm lost and need help, I started playing about a week ago, I downloaded the game from steam and created an account using steam. I found the transfer page then, did it and today got the notiff from here that that transfer batch is done but idk what to do about it, my game works as earlier but when I checked the transfer supp channel I realised my ID doesn't match the one on the website

[cunning mulch]

i'm trying to update the game but it's stuck at 1%

[brisk mural]

You started playing last week?

New account?

[cloud turret]

Yup

[brisk mural]

You don't need to transfer then

[wary shuttle]

Transfer is for old players

[cloud turret]

Then why was that page avaible for me lol that was confusing

[wary shuttle]

It's available for everyone

As it should be

But the event task ... yeah. They had to remove it or change to something else

[cloud turret]

Ye but if I don't need to tranfer why am I getting an option to do so and emails as if I did? (not mad or anything just looking for answers since it's all pretty confusing)

[topaz bronze]

i tried logging in today i dont see my character wants me to make new 😭

[wary bear]

make sure to claim the free ssr off the web event anyhow

[wary shuttle]

Try closing the game in task manager and openingit again, restarting pc, router, etc

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[topaz bronze]

I already did that last january thats why i have that email

[wary shuttle]

Because the game doesn't know if you are a new player or not + a lot of old players make new characters by mistake instead of transferring them first, so devs made the page available for everyone

[near charm]

Someone I know wanna do the transfer few days after the limit time so Idk exactly around 23-24 is the same and should be all right?

[topaz bronze]

my account is since day 1 of the game release

[wary shuttle]

Please, check https://discord.com/channels/932906923236401182/1344023421410869359

[brisk mural]

Did you play the account after the transfer or you're just playing now?

[near charm]

Just asking cause I know the limit is 25 but even if done few days before nothing change?

[topaz bronze]

i did not but I did the transfer account

[wary shuttle]

What?

[brisk mural]

And you're sure you transferred the right account?

[near charm]

Doing the transfer the 23-24 April is same?

[cunning mulch]

none of this worked, is there any way to redownload the launcher?

[topaz bronze]

yes i only have one google account for all games i played

[near charm]

Someone I know wanna do late bc is busy this period

[wary shuttle]

If you want to transfer it later, then yes, April 23-24 is still fine

But remember, April 25 is in UTC+8

[brisk mural]

Why thou you can just do it p fast

[wary shuttle]

6-7h difference from EU time

[topaz bronze]

looks like its goodbye 😭

[wary shuttle]

You can download it from the official pwg page

[near charm]

I mean few days before then cause idk when is +8 I still haven’t understand, alright thanks I will tell

[brisk mural]

What did you use to login email or something else?

[topaz bronze]

same email w/ my gmail

[wary shuttle]

PWG IDs match?

[cunning mulch]

okay so that works but it wants me to download the whole game again, is there any way to link my already downloaded files?

[brisk mural]

You can try transferring the files to the new folder I guess

[wary shuttle]

Yeah

[cunning mulch]

i tried that but it didn't work 🥲 guess i'm downloading 100GB

[brisk mural]

Should be 70 at most

Iirc

[shut yew]

isn't this the old LI launcher?

[cunning mulch]

yeah i haven't played in a long ass time

[shut yew]

yeah that client is unusable now.

[wary shuttle]

OOOOOOOOH

[shut yew]

need to redownload everything

[wary shuttle]

TRUE

[cunning mulch]

nope, 119GB

[wary shuttle]

Ye, you downloaded the correct one

[brisk mural]

Dayum

[shut yew]

yea, for some reason it is ~120 now. a big jump after this update, was like 80-90 before.
and people already make a feedback that it is too big. which I honestly agree

[topaz bronze]

yes same

[slow sky]

Hey guys

i want to transfer my tower of fantasy data to the new publisher, i thought i was at a login page but i mistakenly went to the data transfer area, i would like to please reverse this decision and transfer my data to the new publisher

[lost estuary]

Finally got through in this batch fortunately

Though I am wondering where I get the 30 day outfit trial

[brisk mural]

@wary shuttle they clicked on the box to reject the transfer in the transfer page

Can they do it again

[lost estuary]

nvm seems like the heat transfer still works

[wary shuttle]

As I know, no. They need to contact CS

[slow sky]

😭
Thanks

[mental silo]

you are comrade of @upper oak .
back read from that person using search function so u have a hint what to do. i dont know whats hes luck rn. good luck

[cloud turret]

Another question from me, I tried to collect the rewards in the web event, I logged in with the same email my steam acc is (and the same I used in the transfer I shouldn't do but somehow did) and I cannot get the rewards because it's shows there's no character for rewards?

[near charm]

No sorry one thing in eu we had summer time and in uk is now 11:40am and in China is now 18:40pm so is UTC + 7 not 8

[slow sky]

Okay thank you

[brisk mural]

Try doing it in game

[sullen kettle]

I tried to use the link for transferring my account but all it gives me is this also when i open it on my normal browser, does anyone know what i can do?

[brisk mural]

😭

[mental silo]

bro...

[near charm]

You need to have page in horizontally

[sudden scarab]

Anyone else has this problem with the appearance hall? It’s not working at all

[cunning mulch]

turn your phone to the side

[mental silo]

turn on auto rotate. and rotate ur phone...

[sullen kettle]

It doesnt do anything even when i do that

It still stays like that

[near charm]

Turn off the block of the phone

[sullen kettle]

I dont have an ad blocker of any kind

[sullen kettle]

Did that already

[near charm]

Bro is in the iPhone center

[sullen kettle]

It doesn’t fix it

[brisk mural]

Try using a different browser then

[sullen kettle]

Alright

[near charm]

Thsi is opened through discord go in safari copy the link

[topaz bronze]

my only memories left

[near charm]

Anyone did I say good here tho?

[brisk mural]

Sounds like you have similar problems with @glad heron

[mental silo]

china time is utc+8 or gmt+8 not +7.
also didnt u said u know about time local auto converter that i give link? 💀 thats auto comvert to ur local time. what problem u have? i dont understand sir

[velvet vault]

Hello, I have an issue. After transferring the accounts, my account was successfully moved to the new email, but my high-level character (level 100) has disappeared. Instead, there's only a low-level character on a different server under the same account. I'm sure this is my account, but my advanced character is missing.

[near charm]

No I never said I understand it I I said now I know something like this becauss someone helped me but now by thinking at it uk is utc+0 no? Ok In uk is now 11:50am and in China where the company is, is 18:51pm and between this there are 7 hours difference not 8

[mental silo]

ok

[near charm]

So I ask is now become utc + 7? Since there was summer time

[mental silo]

hmm

[cunning mulch]

it's more like uk became utc+1 rather than china becoming utc+7

[mental silo]

the problem is he wants to add +7 time directly bcoz of using "summer time"

[cunning mulch]

oh

that's not how that works

[mental silo]

ye

the math aint mathing

[near charm]

Ok so uk is now +1

[cunning mulch]

yeah

[near charm]

So China is +9 then?

[cunning mulch]

no

it's still +8

so there's a 7 hour difference

[near charm]

Ok understand thanks

[slow sky]

Is it normal for my game screen to change colours, it sometimes goes green or red as well

[raw hemlock]

srry, i have a cuestion, why my old avatar dont appear?

[paper pebble]

my character is back, finally. thank you sooooo much. I'm so happy rite now 😭😭😭👍

[brisk mural]

#transfer-support

[leaden light]

it should be fine right ?

[wary shuttle]

Glad to hear that! Enjoy the game ♡

[paper pebble]

yaaasss, going to go back playing again ❤️😻

[wary shuttle]

Don't forget to use tof codes!

https://discord.com/channels/932906923236401182/1051746192645685308

[woeful lava]

network story stuck at this point cant figure out how to progress, it just says prerequisite mission not completed

[mental silo]

complete early part of the story

[woeful lava]

how do i find the way point to that

?

[mental silo]

menu>terminal>story

[hallow pagoda]

how much time does it take to transfer the data ?

because i tried loggin in on the old account and i get the intro and it makes me make a new character

[brisk mural]

When did you initiate the transfer?

[hallow pagoda]

like an 1 hour ago maybe

[brisk mural]

#transfer-support

[hallow pagoda]

im just checking cuz i gotta dowload the game on my pc anyways so if it takes a long time ill just dowload it later

ohhh so i have to wait for a maitenance

alr thanks for the help

[lunar garnet]

My account stuff didn’t transfer, but I did everything right

[violet patrol]

Uhh, batch 5 already completed but i still can’t see my char

[lunar garnet]

Same!

[violet patrol]

Can someone kindly help me check if my account’s already there?

If it’s not transferred then no need for me to hope 😢

[brisk mural]

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359 has been updated 🍡

What's changed: I've simplified the text in almost every message so that more people can understand it

[winged zephyr]

I just wanted to update and say with this batch transfer my characters still didn't transfer over, This last batch will be my final attempt, If they can do it this time than I'll regrettably have to stop playing this game. 😭

[wary shuttle]

your hope is CS

i need your region and character name to check

[lunar garnet]

Can you check for either Kwispy1 or Kwipy1

[wary shuttle]

what is your region? NA?

[lunar garnet]

NA

[violet patrol]

Can I DM u?

[lunar garnet]

Yes

[wary shuttle]

Name? Sure

[winged zephyr]

Where do I find my name? Sorry I don't play this game too often! I just want my characters back because I have Asuka and Rei lol.

[violet patrol]

Oh nvm i’ll just text it here

I’m in Asian Pacific, the name is Ryuuzen

[wary shuttle]

did you make a new character?

[lunar garnet]

Yes😭

[violet patrol]

Last time i was in game was during Domain 9 update, maybe still level 95 or something

[wary shuttle]

you need to contact CS @lunar garnet

1m, i'll check others

[frosty portal]

Oh no 😦 I’m sorry
unfortunately you can’t find the name using the UID afaik

[wary shuttle]

you are good

[lunar garnet]

Is it bad that I don’t have the character UID for my old account?

[wary shuttle]

not bad, normal thing

[winged zephyr]

It doesn't show a name for me. 😢

[lunar garnet]

Ok

[violet patrol]

Yes sir thats definitely mineeeeeeee

Thank you so muchhhhh

[wary shuttle]

try to check every server in your region now

it's somewhere there

[winged zephyr]

Is there a way I can find my name? 🤔 The game thinks I don't have any characters so every server is empty lol.

[violet patrol]

Which specific server is it in if its possible to check?

[frosty portal]

you can find the char UID by clicking on it in the friends add
to find the server

[brisk mural]

Just login to your server

[violet patrol]

Oh ok, i will

Thank you so much

[violet patrol]

Oh yes that can do too

[winged zephyr]

I believe my server was The Glades but there's not any character data.

[frosty portal]

your IDs match btw right?

[hallow pagoda]

when is the next maintenance scheduled for?

[violet patrol]

Uhhhh how can i check this?

[cerulean bone]

@wary shuttle do I contact Perfect World or Level Infinite CS? There's 2 different ones to contact for either new account transfer issues or old account transfer issues

[wary shuttle]

they might not match, but ye

i forgot to send the pic

[wary shuttle]

what was your problem again?

[violet patrol]

So i have to compare this to my PWG account right?

[winged zephyr]

I'm going to check my Discord to see if there's a screenshot with my name on it haha.

[violet patrol]

The one i binded for transfer

[cerulean bone]

Original account data not present after batch 5 transfer

[wary shuttle]

no

@violet patrol

check Atlantis first

[brisk mural]

Is your id in game matching with the one on the pwg website?

[frosty portal]

no not the char UID
the PWG ID on the transfer website and the one in game (account center)

[frosty portal]

a date has not been announced yet but it will be apr 25 - apr 30

[brisk mural]

@violet patrol this id

Did I tag wrong person

[frosty portal]

can’t find name using ID

[violet patrol]

Oh ok

[frosty portal]

PWG CS

[cerulean bone]

Having the same issue too lol, can't remember what my old account was called

[cerulean bone]

aight

[brisk mural]

He's looking for server

[wary shuttle]

for the character name*

[violet patrol]

This one right?

[frosty portal]

the right side one yes

[violet patrol]

If its this then yes it matches

[frosty portal]

ok. did you check atlantis server?

[violet patrol]

Ok i’ll check it later, just got out for work XD

[frosty portal]

keep us updated!

[violet patrol]

I just checked eden earlier

I’ll check Atlantis when i come home later

[violet patrol]

Will do!

[frosty portal]

also did you check if your IDs match and if you’re on the right server?

[cerulean bone]

I just checked

My current account's UID is 16013, but the arcania server is 16015?

shouldnt the account UID start with 16015 then?

[winged zephyr]

How do I check that on there wesite?

[frosty portal]

these IDs ^

[winged zephyr]

I don't see and option to log in or anything.

[brisk mural]

https://tof.perfectworld.com/net/supportevent/en/index.html

[frosty portal]

char UID doesn’t matter

check PWG ID on transfer website with the one in account center

[cerulean bone]

Last I checked when I was submitting account transfers, it matched

[frosty portal]

ok good

[brisk mural]

Check again

Make sure you logged in with email and not googplay

Or anything else

[winged zephyr]

This is what it says my UID is. 😰

[brisk mural]

Then check ingame

If it's the same

[winged zephyr]

I can only check in game if I'm in a server right? Right now it says my UID is 00 and I have to start over with a new character since I currently don't have one.

[brisk mural]

No

[frosty portal]

click on account center

[winged zephyr]

Ah got it!

[wary shuttle]

all 3 should match

[winged zephyr]

Yea they match!

[brisk mural]

You're on takoyaki server right?

[frosty portal]

if you want you could make a video of your log-in attempt and send it to CS

[near charm]

Where do we see the n2 I don’t think I ever saw

[winged zephyr]

I can't really remember but according to my Asuka and Rei screenshots that's what it seems to be judging by the UID.

[brisk mural]

You logged into the server?

[frosty portal]

n2?

[winged zephyr]

I'll try again.

[near charm]

On this pic

[winged zephyr]

I just tried to log into the server and It's having me start at the beginning like I don't have a character.

[brisk mural]

https://tof.perfectworld.com/net/supportevent/en/index.html

[frosty portal]

yeah the web event page

[near charm]

It’s on this site?

[hallow pagoda]

so if the 3 codes match you should be okay?

[brisk mural]

Does it show the UID at the bottom right?

[frosty portal]

yup

[brisk mural]

You can try logging out of the email and logging back in again but this time try typing out the mail don't copy paste

[winged zephyr]

No it doesn't.

[brisk mural]

Try this then

[winged zephyr]

Okay!

[hallow pagoda]

alr then i must wait until the server maintenance

thx

[winged zephyr]

I tried and it's still doing the same thing. 😔

[onyx lintel]

i'm in the middle of transferring my account but when i get to the sign up/sign in PWG part, i don't get sent the verification code. i've tried 4 times 😞

[brisk mural]

Then contact cs

Or you can ask @glad heron how they did theirs

[glad heron]

My issue was just that i had multiple mails associated with my steam account.

Unsure if this applies here

[winged zephyr]

I was in the first batch transfer and it didn't work. I tried what @frosty portal told me to do which was to try to transfer again so I tried it again with this batch that just ended and still nothing. I also emailed cs and they told me there wasn't any character data associated with my account which I know is incorrect because I logged into my account when Level Infinite server was still up and everything was still there. I don't know what else I can try. 😭

[brisk mural]

Then you transferred with the wrong mail probably

[winged zephyr]

I emailed cs again so I guess we'll see what they say but I'm sure I'll get the same response as last time. I'm not too hopeful on the situation anymore.

[brisk mural]

Else you shouldn't have this problem

[winged zephyr]

I only have one email haha.

[brisk mural]

You usually log in with level infinite account?

[winged zephyr]

I also was only logged in via Level Infinite.

Yup!

My transfer should've been one of there easiest ones so I don't understand the issue I'm having.

[brisk mural]

Yea contact cs again

[winged zephyr]

Yea, that's all I can do at this point.

[cerulean bone]

Aight sent PWG CS an email, hopefully they'll be able to help out

[brisk mural]

Spam them

Until they give you your account

xd

[winged zephyr]

😆

[cerulean bone]

[mental silo]

check junk email. check spam email.

[onyx lintel]

lol yeah it was in junk i'm dumb

[mental silo]

last time someone didn't checked. and "accidentally" press not transfer. 💀

[real cradle]

me waiting sence the batch 3

[wary shuttle]

also, check this ones again

[real cradle]

i contacted them on the e mail abouy it sent old cc of my acc and they told me to just retry and thats it

batch 5 ended yet my acc is not there

fun stuff

[wary shuttle]

IDs match?

if yes, do you remember your character name?

[real cradle]

i do
as i said i have older cc

[wary shuttle]

what was your name? i'll check EU

[real cradle]

the last time i loged in it was kenedi#a idk what that #a means

[wary shuttle]

yours?

[real cradle]

probably

[real cradle]

ye lvl 99

yup that me

[wary shuttle]

your character is in the game

[real cradle]

huh but i loged in the day before

gota chek today when i get home

[wary shuttle]

[real cradle]

my friend did

before

didnt found me

weird

[wary shuttle]

if he is on a new server, he won't find you

also

[real cradle]

no he was on the same

[wary shuttle]

your name starts with K, not k

the game likes us

when you search for kenedi, it won't show anything

so yup, you are good now

[real cradle]

he did try with no #a and big K

looks like it got transfered FINALY at the last batch

[wary shuttle]

probably, yeah

[real cradle]

geeeez am trying sence batch 3 i think

[wary shuttle]

[real cradle]

ama go chek when i get home

[sullen kettle]

How long does it take before the transfer is processed? Ive tried it again on desk top and that worked, i got an email that the request has been submitted, but im not really sure how long that generally takes

[wary shuttle]

@sullen kettle ^

[jovial scarab]

Hi is someone here ?

[wary shuttle]

yes?

[sullen kettle]

Thank youu

[jovial scarab]

Hello i have problem with my account. I don’t play for long time because I was very very sick and I have been hospitalised for like 4 months. Now I checked the game and I don’t have nothing ?

[wary shuttle]

please, check this message #transfer-support message

[jovial scarab]

I checked it but still I transferred but nothing

🥲

[wary shuttle]

when did you transfer?

[jovial scarab]

Month ago and I tried like 3-4 times. And yes I have corrected account

[jovial scarab]

Correct*

[jovial scarab]

Sure I contacted support but nothing

I don’t know what to do this is why I write here

[wary shuttle]

do you remember your old character name?

[jovial scarab]

Yes

[wary shuttle]

did you ask anyone to search for it?

[jovial scarab]

Ex Nihilor ( Kumiko)

[wary shuttle]

what did CS tell you?

[jovial scarab]

I don’t know who I can ask

[jovial scarab]

CS? What it is ?

[real cradle]

welcome to the pain brother

[wary shuttle]

you created a new character by accident

[jovial scarab]

Definitely not mine

[wary shuttle]

Customer Support

[jovial scarab]

Nothing they don’t react

[wary shuttle]

via email or in game?

[jovial scarab]

Both

[wary shuttle]

contact them via email ones again and provide:

Your PWG ID:
Your character UID:
Your character name:
The server and region you played on:```

tell them everything you know (when you transferred, PWG IDs match, etc)

also, try to log in on the web page

all 3 PWG IDs should match in this case

https://tof.perfectworld.com/net/supportevent/en/index.html

[jovial scarab]

This is pwg yes ?

[wary shuttle]

and if everything matches, but you see no character, [contact CS](#technical-help message) again

[wary shuttle]

no

you showed me LI ID

LI is Level Infinite
PWG is Perfect World Games

[jovial scarab]

Oh I get it I have it

But where I can contact CS for better response?

[wary shuttle]

you have 3 options: in game, email or Discord bot

what is better in my opinion? email

good luck

[jovial scarab]

One more question UID is where ? 🙏🥲

Oh I have it

[vale rock]

hi, PWG ID is the in-game ID? or the ID that they provide to us in the data transfer?

[rain frigate]

Hello
My last time playing this game is 2023, and I saw the migration thing.
I've spent quite a bit of money in this game so I downloaded the game again and tried to login both my emails and even steam, but when I entered my server, it put me into the cutscene start of the game where you select a character..
Is my account just gone now? Was there some sort of migration before?

[lunar garnet]

To contact support do I give them the current uid from the old characters server

[calm urchin]

look screenshots for uid

[jovial scarab]

It’s good to go?

[violet patrol]

Thank you so much for your help guyssssss

I can finally meet Huang again 😭

[wary shuttle]

Yes

[wary shuttle]

#transfer-support message

[frosty portal]

yaay!

[frosty portal]

yes give all the info you have

[wary shuttle]

Hey everyone! If you're wondering about the transfer, please check this channel before asking questions here. Thanks! 🍡

1. [Account Transfer Information](#transfer-support message)
2. [Game Client Links](#transfer-support message)
3. [Server Selection](#transfer-support message)
4. [Troubleshooting Common Transfer Issues](#transfer-support message)
5. [Web Event and Rewards](#transfer-support message)
6. [Contacting Support](#transfer-support message)

[rain frigate]

I emailed support for old accounts and I hope this is enough since I don't remember having a levelinfinite account.
I can't recall if I logged in the game using my email or my steam. But I had a bunch of Steam transactions to the game, so I'm guessing I logged in using Steam before.

[open vessel]

help me

already delete and reintall but still have the same issue

I can log in with my phone but my pc cant...

[gilded cairn]

hello i clicked on mail taht i consent but this thing is still there when i log in

dunno what to do

;/

[cunning mulch]

so i logged into the game on my usual server and it started me at the beginning... does this have something to do with account migration?

[near charm]

For who did batch 5 before to log in should do update right

[wary shuttle]

Hey everyone! If you're wondering about the transfer, please check this channel before asking questions here. Thanks! 🍡

1. Account Transfer Information - #transfer-support message
2. Game Client Links - #transfer-support message
3. Server Selection and Known Issues - #transfer-support message
4. Troubleshooting Common Transfer Issues - #transfer-support message
5. Web Event and Rewards - #transfer-support message
6. Contacting Support - #transfer-support message

[radiant bolt]

I keep trying to log in but it’s giving me a fresh account. My last account was connected to my Apple ID and I can’t find it anymore

[radiant bolt]

Thanks

[frosty portal]

#transfer-support 4B

[frosty portal]

#transfer-support make sure you check your transfer date, matching IDs, server

[gilded cairn]

but this is when i would not have email from them right?

i have this stupid email and i confirming

[cunning mulch]

i mean i haven't transferred yet, does that mean i can't see my account until then?

[gilded cairn]

and nothing happens

[wary shuttle]

you need to wait for CS to resolve your issue

there is nothing we can do

[cunning mulch]

sorry for being annoying but if i accidentally logged in without transferring, does that mean my old account is gone even if i do transfer now?

[wary shuttle]

delete this account first

go to the transfer page and link your LI to that PWG account

[cunning mulch]

i submitted the transfer request already though, it just hasn't went through. will that affect my old account? ill still delete the new one

[wary shuttle]

PWG IDs match?

if yes, you just need to wait for batch 6

[cunning mulch]

at the risk of sounding stupid how do i check if they match

[wary shuttle]

check these pictures

[frosty portal]

technically the old one should overwrite the new one

it is up to you if you wanna delete it

but either way you should be fine

[gilded cairn]

ugh great everyone's from my friends are playing but noooo lets do fkin parental consent only for me wtf even is this anyway ty so much for help have a great day ❤️

[cunning mulch]

okay thank god i thought i just screwed myself over lol

[wary shuttle]

only if your PWG IDs match

if they don't, then you won't see your character

[cunning mulch]

oh wait fuck they don't

[frosty portal]

yeah
if they don’t match that means they are 2 separate accounts

[frosty portal]

did you login to game with email?

[cunning mulch]

google account

[frosty portal]

good luck! CS usually replies in 1-2 days and during CN time

[frosty portal]

must use email

[cunning mulch]

bruh my account is only linked to my google, email is seperate

[frosty portal]

did you transfer?

if you transferred then you made a PWG acct with email

use that one

[wary shuttle]

to make a PWG account you need to put an email. PWG doesn't give any other options on the transger page

[cunning mulch]

ohhhhh

[frosty portal]

you can bind it to your google later

[cunning mulch]

oh my god why is this so convoluted

😭😭

[frosty portal]

yeah it has been a crazy past couple months xD

[twilit pagoda]

Just imagine how it'll be after the transfers end 🤣

[wary shuttle]

https://tenor.com/view/knife-cat-cat-knife-cat-knife-cat-angry-gif-9404759922388476738

[cunning mulch]

if it turns out my account never transferred ill crash out fr

[frosty portal]

gonna be a lot of 💀 when people ask if it’s too late

[frosty portal]

next batch is apr 25-30

[cunning mulch]

happened with my minecraft account because it was so old it still used my mums email and she didn't think to tell me about it

okay logged in with the right account the ids match now

[wary shuttle]

good good

[cunning mulch]

btw thank you everyone for the help 😭😭 it can't be easy helping out an idiot for so long

[wary shuttle]

you are good, don't worry

[real junco]

Last batch

Then it's all over ..

[real cradle]

AM INNN BABY FINALYYY

[wary shuttle]

weeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

[real cradle]

oh i cant post gifs damn

well i can FINALY play the game

i cant imagine all the content there is now

[wise comet]

hi people i applied for account transfer and waited but started playing again on my new account and achieved a lot but today my new account was overwritten by the old one is there any way to get my new account back?

[wary shuttle]

it is better to ask Customer Support

[wise comet]

Thanks

[frosty portal]

Yaay!

[frosty portal]

oh dang I don’t think so 😦 but ask to be sure

[near charm]

So server was Omnium prime can’t scroll down for other servers is just disappeared so how

[frosty portal]

you can scroll down

I know it doesn’t show you can do that

[near charm]

Tried but don’t work

Ok mmmm found

But the character after batch 5 is not there

This transfer was made on pc

But in past the game was on android

[soft blaze]

Hi everyone, I have such a problem, I forgot which email I linked my account to, how can I change the link, otherwise saport is silent hselp pl

[frosty portal]

For logging into PWG?
Or the LI account

if PWG, search for the transfer confirmation email in your inboxes

for LI, it is a little harder but could try searching for old ToF news/marketing emails

check spam/junk folders too

[summer monolith]

Hi we link for Transfer at 6. April so the Batch 5 is our right?
Today the old one dont show up yet

[nocturne patio]

So since the latest account transfer maintenance, all servers are shown as offline for me. I have verified files with steam, which downloaded 37 files -> all servers offline. I have uninstalled the game and reinstalled it -> all servers offline. Has anyone an idea what's happening/what to do?

[radiant bolt]

Is there a way to tell in game if my account is transferred

[frosty portal]

yes should be
do your IDs match? correct server?

[frosty portal]

seems like several steam users are having this problem

[frosty portal]

actually yes, we can search for your char in the friends add

I can check if you want me to since I'm gonna play a little more this evening (assume you are also on NA)
send me your char's name
or make new char on a dummy acct to look yourself

[near charm]

After transfer batch 5 character is not there

[frosty portal]

your IDs match, right?

did you or Clara or someone else also look in the friends add?

[near charm]

Yes

[near charm]

No

[frosty portal]

you on EU?

[near charm]

He is on eu Omnium prime

[frosty portal]

what's your char name, I'll check my EU dummy

[near charm]

Server

Faara

Or FaaraYT

[frosty portal]

ok one sec

[near charm]

But I think there isn’t

Jacket orange male character

[strange flint]

hey guys im having issue finding my first account , is there a way to contact the support ?

[frosty portal]

email [e-mail]

[strange flint]

thanks u

[frosty portal]

neither of these can be found 😦

[near charm]

Lel

So what now

[frosty portal]

just gotta wait for CS to help

[near charm]

So need write email?

[strange flint]

this email dosent exist are u sure its this one , thanks

[frosty portal]

yes I'm sure

weird

[strange flint]

my bad it seems after i did copy , i also copied the space between email and tofcs

thanks

[upper oak]

I was able to make the account transfer, thank you for your support.

[mental silo]

thx for the info

[near charm]

The game when firstly played was on android and then with the transfer was done on pc does it make any difference?

Maybe if look on mobile then there is?

[mental silo]

mobile and pc is same

and for your info, pc search is better bcoz it can input certain word/symbol which mobile can't

[distant granite]

What does B mean

[sinful breach]

Hello, how to check if my old character have already been transferred? I'm afraid since this will be the last batch.

[gentle pulsar]

I go on the site for the trasnfer, login, agree, and press confirm transfer then a box pops up telling to make a perfect world games account. I click confirm and nothing happens.

[frosty portal]

click “confirm transfer” and you will make a PWG acct with an email

[frosty portal]

you transferred in a previous batch?

if you signed into the game (with email) and checked your server and the char isn’t there, we can look in the friends add
either ask someone in your region to look for you, or make a dummy acct and check yourself

[frosty portal]

turn off adblockers

[tired burrow]

Hey, how can I know on which server I played this character if I don't remember? Can I check it somewhere?

[sinful breach]

No

[mental silo]

#transfer-support message

[sinful breach]

No hoyolab type website?

[mental silo]

huh

[gilded pond]

im having issues with this, after i click confirm nothing happens

how do i create a PWG account I literally cannot find it anywhere

nvm idrc anymore LOL i havent picked up this game in like 2 years

[frosty portal]

turn off adblock

[frosty portal]

no, you can’t see the LI acct info on the website sadly

just try the transfer for any emails/third party logins you may have, and make a new PWG email for each

[sinful breach]

Sad but at least the game is alive.

[rain frigate]

So let me make this clear, cause I'm still confused about the account transfer.

If I login now, since I haven't logged in since March 2023, I won't be able to see my character?
Cause right now I tried logging in 2 email and my steam account and couldn't find my character on my server.
I then tried the account transfer on 1 of my emails that had an old email saying I registered to the game back in 2022.
And another account transfer on my steam account that I used to login to that account as well.
Would those two transfers conflict in anyway?

And I can't really cancel the account transfer once it's done.
I noticed as well that the Perfect World ID of those 2 account transfers didn't match any of the ID's I had on the 3 accounts I logged in, so I deleted all of those if ever they cause a problem with the transfer.

[brisk mural]

Pwg IDs are different

[mental silo]

so ur saying those acc is binder with each other? if i understand correctly

[rain frigate]

I'm just really confused, because I saw videos about this transfer and they were able to go to their account perfectly fine while migrating
(Unless it's too late for me.)

When I open the game its Perfect World Games now
So I'm guessing even if I login my email or steam, I won't be able to find my character?

[mental silo]

this one need to login with email first. it doesn't bind with anything

so heres first method to check.
first of all, if everything link to 1 account (the char that u play), then it doesn't matter what login method u use while doing transfer on level infinite side.

the level infinite acc id (long azz number) should be the same even if you login with other method on level infinite. this is the first things that u should check

[brisk mural]

You login with the email you used to register for the transfer using the "sign in with email" option

[rain frigate]

Okay, I logged in using Sign in with Email
this time the Perfect World Games Account number matches to the one in my transfer page link to Levelinfinite

Do I try to login to my server to check if my character is there?

[brisk mural]

If you initiated the transfer on a batch that's already completed yes

[rain frigate]

I only tried to transfer yesterday, so does that mean I can't see my character yet?

[brisk mural]

Yes you cant

#transfer-support

[rain frigate]

ok, that's a lot more clear to me.

Though what will happen to my other account transfer?

[rain frigate]

I panicked trying to find my account so I did 2 account transfers.

using this with my email

and one using steam

[brisk mural]

Just login to the correct mail that you made the transfer with and used to login previously to level infinite

[mental silo]

dont risk it. u can ask mod to check for you

[rain frigate]

I wonder if there's any difference with entering my email address with the verification code.

vs
Signing in with gmail that has the exact same email in the account transfer.

Since when I tried that ingame, it put me in 2 different PWG ID's.

[mental silo]

yes

bcoz its not binded

[rain frigate]

So should I make another account transfer using my gmail login?

just to be safe?

[mental silo]

rn u are in batch 6 since u did today. so wait for announcement and maintenance.
even after u completed the batch transfer, if u still see frigg when join server, just alt+f4 or closed game. dont create any char.

[rain frigate]

the only issue is it would ask me to enter another email for PWG since I already did a transfer using steam and email only with Level Infinite.

[mental silo]

as long as level infinite acc is same as gmail login method, its the same. dont do any extra unnecessary. it might add redundant info.
if u truly want to safe. just record today video that u did transfer, show same acc id

[mental silo]

it would ask the same email. if u did others, then dont need

[brisk mural]

Did you have a level infinite account before

If yes then do the transfer with that mail

Stop worrying about anything else

As long as the level infinite account is bound to your ingame account

[rain frigate]

That I don't know..
Because I searched both my emails, and the only Level Infinite emails I received was the Welcome to Level Infinite Pass!
when I tried to transfer yesterday.

The only Tower of Fantasy emails I received were from them sending out Gift Codes.

This was the oldest email I received from TOF. while the other email only receives transactions I did on TOF from Steam.

[brisk mural]

What did you usually use to login in with

[rain frigate]

It's hard to remember since it's been 2 years.
But it was either this email or my Steam account.
That's why I did a transfer on both.
Maybe the email and steam account are linked because I was able to buy ingame stuff using my Steam wallet at the time.

[exotic jungle]

How long does it take support to reply?

I emailed them 2 days ago and still nada

Also I created an account and logged in by accident. Do I need to delete that account or will transfer override this account's details?

[brisk mural]

Better to ask mods I guess not familiar with steam

[wary shuttle]

You can also contact both support just in case

*LI and PWG

Ask them on what account they see your character

[rain frigate]

I did for the old accounts email and this is what they told me. Not very helpful..

So I emailed the pwrd as well and still waiting for a reply.

[wary shuttle]

Noted 🫡

[near charm]

So what should I do

[stoic shuttle]

I'm trying to do the transferring thing but when I click confirm, nothing happens. And even on the PWG tof website, none of the links even work. I've tried multiple browsers but nothing works

[mental silo]

check ad blocker

[stoic shuttle]

I've disabled my adblocker but still nothing works

Cleared my cache too but it still wont work for some reason

[wary shuttle]

Try different Internet connection; try on mobile; try with vpn

[stoic shuttle]

Just tried with my phone and it works using it

[wary shuttle]

[buoyant basin]

yeah and i just logged in and my account still hasn’t been linked and i am still with a new account

literally went through the whole process of linking and getting the transfer code from level infinite pass to pgw and waited till the batch was over and the transfer still didn’t go through

[frosty portal]

same server?

can check in the friends add to see if the char transferred
either ask someone from your region to check
or make a dummy acct with a new char and look yourself

[wary shuttle]

i can check. Just give me your character name 🍡

[celest valley]

Hello, does anyone else get stuck at 90 like i do? I cant seem to enter the game

[zealous viper]

btw

how do i contact CS via discord? Just PM them? or any channel probably?

[tired burrow]

only it doesn't show me the 5 digit uid

[mental silo]

check old screenshot or something. the last move is to try each server in your own region. and if you dont think its the right region, check each region too.

if u remember ign, mod can help check each region if its transferred

[tired burrow]

I have a screenshot of my account but there is only a fragment of the UID, there are no more numbers, I could then take a screenshot of the whole screen :c

[tired burrow]

ign what is it?

[mental silo]

ur char name

[mental silo]

if u think thats too much, check this
#tof-memes message

[tired burrow]

I just connected to every possible one and I can't find it

[mental silo]

when did u transfer?

[tired burrow]

today at 00:00 somewhere in the game everything is fine only now it's about which server I played on 😦

and when writing to support you have to give the name of the server you played on, I don't remember that...

and I care about this account

[mental silo]

so u saying u play yesterday just fine?

[tired burrow]

I haven't played on my account because since I transferred my account I can't find my account with saved data on the server

I last played this game in July 2024

[mental silo]

so ure saying u did transfer using the link today?

or u haven't transfer at all?

#transfer-support

if u did transfer today, u need to wait batch 6

[tired burrow]

I was making a transfer

[mental silo]

ok

wait then

while u wait, u can read again #transfer-support to understand what u should do, and what you should not do

[tired burrow]

so I have to wait until April 25th?

[mental silo]

or other info

yes sir, it's stated in the schedule

[tired burrow]

and how can I be sure that they will definitely connect me

[mental silo]

we dont know sir. each of you have risk. for safety, you can record video u did transfer today. even if it failed due to reasons, calm down first. assess situation and contact support.

most of the time it did transfer, it just didn't sync to correct account

thats why i advise, meanwhile, please read carefully, slowly, and calmly #transfer-support so u understand clearly of what u should do

u can also lurk in here to get any info that u might face

knowledge is power 💀

[near charm]

Help

[near charm]

What risk you talking about

[frosty portal]

if you want you can email CS and ask them to confirm the LI ID

[timber python]

Mostly everyone got their accounts ig

[tired burrow]

is there any other way to check your uid?

[timber python]

Batch 6 is last

Last chance

[frosty portal]

Char UID? For finding the server?
you can look for old screenshots, it will be on the bottom corner

for LI ID, no there is no way to check on the website if it's the right one

[tired burrow]

but I don't have a screenshot with visible uid

:((

[frosty portal]

you don't need it

there are other ways to find your server

[tired burrow]

what way

[frosty portal]

1. check all one by one (annoying I know lol)
2. if you know the char's name, we can search for them in the friends add, and it will show the UID

[wary shuttle]

*but only after Batch 6

[tired burrow]

I don't remember the name of the character

[frosty portal]

well another option is to ask CS to find your server
but it will probably be faster to just go through them 1 by 1 rather than waiting a couple days for a reply 😅

[tired burrow]

okey

[frosty portal]

you can check if they are linked by looking at the LI IDs for each login on the transfer website
login with email -> screenshot/write down ID
log out, login with steam -> screenshot/write down ID
if they are the same, they are linked
if they are different, they are 2 separate accounts

[frosty portal]

the old one should overwrite it
CS should reply in 1-2 days

email should be [e-mail], follow up (reply to the previous email you sent) after the weekend maybe

[tired burrow]

we have found the uid of my account

[frosty portal]

nice
now wait for batch 6 and then check here : https://discordapp.com/channels/932906923236401182/1344023421410869359/1359870469162930308

[twilit pagoda]

The end is near can't wait 🤣

[frosty portal]

kinda sad to think that so many accounts once made with love will be lost to the void 😦

[rain frigate]

All 3 have different "Current Account" ID's for some reason

Email with verification code login
Gmail login (same email as above)
Steam login

I'm just gonna pray that 1 of them has the account by transferring all of them to 3 separate PWG accounts cause I really don't remember seeing Level Infinite when I used to play in 2023.
Also still waiting for the 2 support emails to reply if they can find my account.

[frosty portal]

yup, good idea. after the batch you can try all 3

[tired burrow]

Can you take a look at pv?

[sterile gazelle]

guys

why is it when i launch tof on steam it keeps on crashing

[hardy hornet]

Hi. Does anyone know how to transfer the client to the new launcher, I downloaded the launcher, but there is no button to specify the folder with the game, I do not want to download 100 GB when I already have 60 GB downloaded on my hard drive?

[brisk mural]

You can't unfortunately

If it's the old LI client then you cant

[hardy hornet]

Can anyone specify the path to the downloaded client please? I'll just start the download, pause it, throw the old client there, it should see, check, and continue with 60 GB, I couldn't find the folder where the launcher downloads the client..

[wary shuttle]

you cannot do that with the old client

different publishers, different files

you will need to download everything again

[hardy hornet]

I think map assets etc. is the same, the launcher can check the contents and leave the same files, my internet is slow, 7.8 mbps, 100 GB will take 35-40 hours to download( I just need the path, dancing with a hacker (joke) tambourine will be faster xd
UPD: I found the folder.
UPD 2: Nah, the launcher doesn't see the pasted files. Ok, 38 hours of downloading..

[open vessel]

how to fix this, its been 2 days

[hardy hornet]

Had the same issue with Hoyo launcher, system date was wrong, check please)

[sly hemlock]

I'm sorry in advance for knowing my English.
And so, I haven't played ToF in about 19 months.
I have screenshots from my account, the date and time of in-game purchases, the character's UID, I know my email address, which is linked to LI, and I know the server on which I played. On April 4, I submitted a transfer request, on the 8th, when my transfer wave was confirmed, I logged into my transferred account and did not find the character, naturally I wrote to support and they replied that there were no characters on this LI, and they interrupted my transfer.now I have to start the transfer procedure again 🙂

[near charm]

I need help

[balmy summit]

I have a question. Why is my game 128 GB big? Like honestly

Why Is it so large?

Im confused bruh. Don't these people check for duplicate codes or something??

[brisk mural]

It's a bug

Will be fixed next patch

[wary shuttle]

@valid oasis here

https://discord.com/channels/932906923236401182/1344023421410869359

now you need to wait for Batch 6

[valid oasis]

Alright then its all chill

Thanks clara

[foggy raft]

@wary shuttle i still didnt get the account

[wary shuttle]

i cannot help. You need to wait for CS

[foggy raft]

been already 2 days

bro come on

@wary shuttle

[wary shuttle]

try to log in next week. That's all I can say for now. And please, no spamming with pings

[foggy raft]

why?

they are that lazy?

[wary shuttle]

it's friday