technical-help

[wary shuttle]

everything in https://discord.com/channels/932906923236401182/1344023421410869359

[lofty helm]

ok mine doesnt match for some reason

[wary shuttle]

did you log in using PWG email, not LI or 3rd party?

[lofty helm]

i just logged in using that already hae an account

so i should use no pwg acc?

[wary shuttle]

you are on event page

we are talking about the transfer page and the game

so i'm confused

[lofty helm]

i was talking about the event

my initial question was if the uid in the website and ingame is the same cos i cant seem to claim the rewards in the event

[wary shuttle]

PWG ID should much everywhere

[wary shuttle]

yes. "Already have an account" - log in using PWG email only

and then PWG ID will match

same with the game -> log in using PWG email only

[lofty helm]

i think its because my account hasnt been transfered yet?

[wary shuttle]

no

the only thing you won't see is your character in game

[lofty helm]

is there a way to unlink the email to pwg?

cos i think my email is linked to a different one cos i tried signing in using steam now and now it lets me transfer again that means it wasnt transfered in the first place?

[wary shuttle]

hold on, lets start over

you played on Steam = you transfered Steam LI account to a new PWG account, am i correct?

[lofty helm]

yes. but initially days before i was using email i think or was it google

right now i just wanted to check if i could claim other rewards from the web event and now i noticed my ingame uid and site uid is different

[wary shuttle]

could you send us screenshots of your completed transfer page and in game User Center (Settings - Account Center)? (remember to hind first or last numbers)

[wary shuttle]

You logged in using Steam account

But you should log in using PWG email

[lofty helm]

it was email awhile ago

i changed it to steam

so what should i do

[wary shuttle]

log in using PWG email

[lofty helm]

but my account here tho

is it gonna carryover

[wary shuttle]

If you linked them in game correctly, they should show one same ID

[wary shuttle]

character?

[lofty helm]

thats my concern. i think my pwg email is different?

where to link pwg to steam?

[lofty helm]

yea character

[wary shuttle]

that's good good

[lofty helm]

it says it has preexisting character bound to it

when i try to link it

is there a way to delete that previous connected pwg email and maybe i could create a new pwg acc using that email

[wary shuttle]

does this ID match with transfer page?

[lofty helm]

nope

[wary shuttle]

but you have your old character transferred on Steam acc.. hmmm

[lofty helm]

no i havent transfered like i said

it just said that it was transfered but i think for the next batch pa

but then when i use steam now it says it hasnt transfered yet so i use the same email. it says that one is already linekd to one

thats why i just wanna delete that pwg acc if possible so i could reuse that email. is that possible?

[wary shuttle]

i'm confused

you didn't transfer yet, but you said you can see your character there

if your character wasn't transfer yet, then you log into the game using PWG email and delete PWG account

log in on transfer page using Steam for LI and that email for PWG

click "transfer"

done

[lofty helm]

what happened is i transfered days ago and it says its already submitted but i didnt really think of it that much. now i just wanted to claim web event rewards but then upon checking m ingame pwg id is different from the site thats why i connected my acc to steam to double check and when i login on steam it hasnt transffered yet so when i use the email it says that one is alr linked to one

[frosty portal]

so that means you never linked your LI steam acct to an LI email acct

[lofty helm]

i think what happened is my email was transfered but ive been using a different account this whole time

to the one that was transfered

[wind warren]

Bro like... what 🤣

[frosty portal]

show us a screenshot of your transfer page @lofty helm

[wary shuttle]

if it's not your main tof acc, delete PWG account

[lofty helm]

wait

[wary shuttle]

they want to transfer their Steam LI account to the same PWG account used for a different LI account

[wind warren]

Well rn you can't use ANY other method besides email to log in

[wary shuttle]

why this game doesn't want to show you to meeee me saaad

[wind warren]

I tried steam and Google and it didn't do it for me until I used my email

[lofty helm]

yea im just confused then cos how was i able to claim plotti before

which i got from the ssr selector on the web event

[frosty portal]

yeah that’s really weird xD

[wind warren]

🥹

[wary shuttle]

in the game? but you didn't transfer yet

[frosty portal]

maybe they claimed it on the other ID

or you have the plotti in-game now?

[wind warren]

😅

[lofty helm]

yea im confused if i got plotti that means i alr transfered right but why does it say a different id on the website when i check it again

[wary shuttle]

you cannot choose a character from the box on the web page

you can only claim the ssr box

[frosty portal]

maybe they meant the box? idk

[lofty helm]

yea ive been using plotti for the whole duration of me playing now. im lvl 70 already

[wind warren]

For me when I logged in with my email it took me straight to my character. Even where they show the regions, it was at the top above em

[wary shuttle]

are you a new player or old?

[frosty portal]

on a new account though right?

[lofty helm]

started last week

[wary shuttle]

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

[twilit pagoda]

BRUHHHHH

[lofty helm]

what hahaha

[frosty portal]

lmao

[twilit pagoda]

https://tenor.com/view/facepalm-really-stressed-mad-angry-gif-16109475

[wary shuttle]

DUUUUUUDE

AAAAAAAAAAAAAAAAAAAA

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

[frosty portal]

😅

[lofty helm]

bruh im new 👨

[wary shuttle]

you are a new playeeeeeeeer! You don't need to transfer your accccccccccount

AAAAAAAAAAAAAA

https://tenor.com/view/cat-wiggle-crazy-cat-zoomies-gif-9877358298643393466

[twilit pagoda]

https://tenor.com/view/cat-brain-damage-funny-gif-9567713795855473020

[lofty helm]

oh okay then HAHAHHAHAHA why does it make me transfer on the website then

[wary shuttle]

are you trying to complete the web event task?

[frosty portal]

yeah we were talking about this a little while ago
it makes no sense to ask new players to transfer their accounts xD

[lofty helm]

so is it alright that my ingame id is different from the one on the site?

[lofty helm]

yeah

[wary shuttle]

from the transfer page - yes

from the web event - no

just ignore that task

you will still get 100% later

my lord

AAAAAAAAAAAAAAAAAAAAAAAAAA

bye

[lofty helm]

LMAO sorry for hte troubles

[frosty portal]

yeah don’t worry about anything transfer related xD

[wary shuttle]

it's okay

[frosty portal]

it doesn’t apply to you

only for old players

[wary shuttle]

yeah

[lofty helm]

yea from the web event my last digit is like 40 ingame its 23. thats fine right

[wary shuttle]

idk why PWG still allows this task for new players, but okay

[lofty helm]

yea my friend told me to do that web event cos it gives free ssr. i guess thats where this all came from

cos he didnt know about that one not for new players

cos he old player

[wary shuttle]

this is not how it should be

you have to link your Steam account to PWG email

without PWG email you wont be able to log in

but how did you claim the ssr box then...

this game

[lofty helm]

yea idk either how

[wary shuttle]

https://tenor.com/view/cat-wiggle-crazy-cat-zoomies-gif-9877358298643393466

[twilit pagoda]

https://tenor.com/view/madagscar-penguins-kaboom-gif-9833865

[wary shuttle]

OOOOH

WAIT

[lofty helm]

ill try to login to the oen on the siteif its new then i guess i could just delete this if possible

[wary shuttle]

USE IN GAME EVENT PAGE

not the web

[lofty helm]

okay ill check it out

[lofty helm]

i guess thats how i got plotti then

[wary shuttle]

that's how you claimed it without PWG email

yeeeeee

[lofty helm]

mystery solved

[wary shuttle]

[lofty helm]

thanks hahah

so i dont need to link anything nad can just use this steam method right

like in the future if everyone is fully transfered or whatever happens

[wary shuttle]

you are a new player, you do not transfer

[white needle]

can some check the infinity level datas?
idk my account will transfered D:

[frosty portal]

no, there is no way to see the LI acct data through the transfer page sadly

[wary shuttle]

do you have your character UID?

[white needle]

yes

[wary shuttle]

send

[frosty portal]

did you already transfer in a previous batch or not?

[white needle]

yes

[frosty portal]

oh okay
yeah it can be checked then

[wary shuttle]

i don't see it sadly

[white needle]

i did a new batch for tomorrow with my infinity account again

[lofty helm]

all that talking leveled me up to lvl 2 here hahah

[wary shuttle]

have you tryied to check every EU server?

[white needle]

i hope that is the resolve

yes

[frosty portal]

is it a different LI ID?

[white needle]

yes

[frosty portal]

yeah, if you don’t know your correct LI acct, just try to do a transfer for every login you have (all emails and 3rd parties)

and make a new PWG for each

[white needle]

i used now gmail, Email, and LI now i will wait for tomorrow

[wary shuttle]

try to also contact PWG CS

[white needle]

i did

[wary shuttle]

they can tell you if your account has a character

[frosty portal]

it’s between tomorrow and the 16th!

[wary shuttle]

what did they say?

[white needle]

no awnser since i send them an email

9 days ago

[wary shuttle]

[e-mail] ?

[white needle]

yes

[wary shuttle]

damn, 9 days is a lot

[frosty portal]

yeah that’s too long

try again

[white needle]

i send a second email aswell after 5 days

no response

thats why im sad

[frosty portal]

could also try in-game maybe

[wary shuttle]

ye

[wind warren]

@wary shuttle what's your uid so i can try to add you lol

i need friends :,3

[wary shuttle]

my main account is on EU

[wind warren]

oh

[wary shuttle]

on NA i have an empty one

[wind warren]

OOF

it's okay sweety ❤️

[kind herald]

If I just submitted data transfer request, can I still try logging in with same email or would it create new acc and lose progress? I must check if i linked correct account

@wary shuttle sorry for ping but maybe you know the answer 😔

[wary shuttle]

just log in and don't click on any server

if you click, alt+4 before giving your character a name

[kind herald]

knowing my luck i'd freeze before alt f4 worked 😭

[wary shuttle]

[kind herald]

okay im at the country part of login and still havent seen the username to check if i linked correct email 😭

so cooked

[wary shuttle]

you are good

[kind herald]

yeah pretty sure I just lost my acc

[wary shuttle]

why do you think so?

[kind herald]

idk probably because it has new display name, shows lvl1 and has new UID

[wary shuttle]

check this message

PWG ID is what you need

[kind herald]

that id is still different from what I had and when i enter it seems to be new 😭

[wary shuttle]

1. When did you transfer?
2. Could you send us screenshots of your completed transfer page and in game User Center (Settings - Account Center)? (remember to hind first or last numbers)

[kind herald]

OHH HOLD UP I JUST REALIZED, THE SHOWN "NEW" ID IS THE PWD's ACCOUNT and my old uid wont be seen anymore, it asks me to pick a character cuz it hasn't been transfered yet (i applied an hour ago) 😭

mb i though we could still join through old one without transfering until april 25th

[wary shuttle]

[frosty portal]

you can add me if you want 😄

[wind warren]

@frosty portal

Whats your friend code thing in game? Dm me or at me. I'll try to add you when I get chance

Or add me :U you got my UID lol somewhere up there

[frosty portal]

My char’s name is Sienna Starssen
UID: 120138401
I’m done playing for today but I can check again tomorrow to see if I can find you!

[wind warren]

Screenshotted

[upper oak]

Greetings, one question: the day of my account transfer (7 to 16) has already arrived, so I have never logged into a server with the account where I made the last transfer. If I log in and they haven't made it yet, will I have problems when the transfer arrives?

[cobalt dragon]

Seaforth Dock Silvercoast Lab and Karst Cave heyyyo. New and more younger EU servers in game. I go to Elypium from this servers. 🙂

[steel robin]

Hi, is there cross save from iPhone to ps5 ?

[mental silo]

none

for now

[wary shuttle]

No

Just don't make a new character there. If you see Frigg, alt+f4

[wary shuttle]

Actually, try to find him later too. I'm curious (I cannot find even you, lmao)

Because if we somehow stopped seeing transferred characters, then.. meow

[earnest shuttle]

Hey y’all, so tof found my account in level infinite but when I tried logging in to transfer it to PWG, the email in PWG account was linked to the wrong one. Is there anything I need to do besides email back with screenshots of my process?

[upper oak]

Thanks

[wary shuttle]

If you haven't transferred yet, try to log into the game using that PWG email and delete the account (Settings - Account center - Deletion)

When it's deleted, go back to the transfer page, link your LI account to the PWG email, check if your PWG IDs match and wait for Batch 6

[earnest shuttle]

I still get a failure to transfer

I tried deleting the PWG account, but it still doesn’t work. I contacted PWG

[earnest shuttle]

I missed out on all the stuff from this event, will the compensate since I missed it?

[wary shuttle]

what event?

[earnest shuttle]

The 4.7 patch stuff. Like red nucleus etc.

[wary shuttle]

Oooh. Ask CS if they can do that

[young eagle]

Hi did anyone else complete the transfer but can't find their character? Whats the solution?

[wary shuttle]

#transfer-support message

[young eagle]

When you click "account issues" when contacting support you have to select either "my account is frozen" or "forgot my login info" this is neither of them

[wary shuttle]

you have 3 options to contact CS

[young eagle]

In-game and discord is the same

Didn't want to try email since i saw someone haven't got a reply in 9 days

[wary shuttle]

1. When did you transfer?
2. PWG IDs match?
3. Did you use PWG email from the transfer page to log into the game?

[young eagle]

1. 15th of march
2. Yes
3. Yes

[wary shuttle]

this doesn't usually happen, but I won't force you

[wary shuttle]

have you tried to ask someone to find your character?

[young eagle]

No lol

[young eagle]

Ok i'll try

[wary shuttle]

what is your region and character UID?

[young eagle]

NA, have no idea what my UID is since i haven't logged in in like 1+ year

[wary shuttle]

do you remember your name?

[young eagle]

Yup Arslene

[wary shuttle]

have you tried to check every server in NA? Sometimes they move a character to a different one

[young eagle]

I tried that too 🥲

[wary shuttle]

then you need to contact CS email and provide them everything you have and know

they can tell you if you transferred correctly or not

[young eagle]

Ok i'll try that ty

[frosty portal]

yeah I found him!

[frosty portal]

I didn’t find you 😦

so your acct probably didn’t transfer yet

are you certain it’s the right LI login?

[wary shuttle]

lets take you as an example (Rainbow and Solaris servers)

[frosty portal]

yeah I’m the lvl 100 one

[wary shuttle]

i know

[frosty portal]

xD

[wary shuttle]

just don't understand why:

1. we cannot find people by their UID
2. why can i find you using old server and not new ones

they should auto merge

you can find them only using old servers

huuuuh

[frosty portal]

yeah the new servers are new chars only afaik

[wary shuttle]

yes, but they should still have data about other servers

unless they didn't merge them with old ones

[limber aspen]

Another 2 weeks of no reply... so have decided to send the email from a different email acc. If I DM the UID I have would it be possible to check if it's been transferred?

[lunar garnet]

How long does the data transfer take

[waxen wren]

According to the TOF Twitter, today should be the day i get my account back.

I still do not have it

[limber aspen]

If you check the Transfer support channel, it shows it will be between today and 16th April.

[waxen wren]

bruh....

[wary shuttle]

?

they didn't announce Batch 5 maintenance yet

at least there is nothing about it here (1s)

@lunar garnet ^

[waxen wren]

i thought it will happen right when the timer hits

so what will happen to the account i am currently playing

overwrite?

[wary shuttle]

if you play on the same server - should be, yes

[waxen wren]

the thing is, I dont remember which sub-server i was playing in. nor do i remember my UID for the customer support

[wary shuttle]

wait for batch 5 maintenance and search for your old character by checking every server in your region

[waxen wren]

TwT ok

[frank tiger]

i can't load into the game it keeps crashing after loading in

[reef wyvern]

как исправить?

[wary shuttle]

PC or mobile?

[wary shuttle]

https://discord.com/channels/932906923236401182/1011995225398444032

[wary shuttle]

If PC, click this

[frank tiger]

i figure it out

[turbid raven]

hey guys i am currently doing a data transfer and it says i have to make a perfect world games account

in order to transfer the data

[wary shuttle]

mhm

good luck

[turbid raven]

yea i tried to make an account on there but it doesn't work

i am a steam user so i thought they would already have the data

[wary shuttle]

?

we need more information. Could you send us a screenshot?

[turbid raven]

oh ok let me try that

[fierce brook]

Do we not have our old accounts?

[turbid raven]

it is saying to link perfect world games account but does it actually mean infinite level?

ah it has worked now

now i have to wait until basically the end of the month to play again

[wary shuttle]

#transfer-support message

[turbid raven]

@wary shuttle i know it's just the account number but will i still get my previous UID back when it is transfered?

[wary shuttle]

yes

it stays the same

[turbid raven]

oh thank goodness

thank you for your help today

[silk latch]

Hi I started a new account with the transfer and made 2 characters to see if I can get antoria. I redeemed the heat up transfer webevent on the second character but It got sent to the first one. Does anyone know if support is able to move the rewards in the mail if they haven't got redeemed yet?

[fierce brook]

Hi i made a request to transfer my data before the 25th of feb and all ik its on NA and i cant find it still for some reason

[wary shuttle]

we don't know, but probably they aren't

try to ask them at least

[wary shuttle]

give me your character name, i'll check

🍡

[fierce brook]

Gerk or maybe crgerken one of the two i believe

[wary shuttle]

i cannot find you

have you tried to check every server?

[fierce brook]

im doing that rn but im not sure what server i was on tho

i cant seem to find it is there a different way u can find me using my ID or something bc i do have that transfer ID

[wary shuttle]

you need to contact CS

email is recommended

[fierce brook]

Thank u!

do i need upload a video?

[wary shuttle]

if you want to send them a video, yes

[fierce brook]

Ok thank u

[fierce brook]

Sorry to bother u again but could u try to find Gerk/crgerken in Asia Pacific

[wary shuttle]

i don't see you there too

[fierce brook]

maybe SA idk i cant find my old acc anywhere

[dreamy ingot]

Is anyone else having a issue logging into their account loading in game and having it stuck at 90? Sometimes it woukd take me back to the main menu

[fierce brook]

No i ve had that issue before and i think i just resintalled my game

[dreamy ingot]

Ill try that out

[fierce brook]

Alrighty

[fierce brook]

So if i submitted another transfer data thing will it have overwritted my old one or something?

[wary shuttle]

you mean retransfer?

[fierce brook]

Yes

[wary shuttle]

this will put you at the end of the transfer queue

i think

[fierce brook]

I retransfered after feb 25th tho so maybe thats why i cant find it or something

[wary shuttle]

it's okay if you did

you just need to contact CS and ask them if you did everything correctly

and if they even see your character

[fierce brook]

i already contacted support i was just wondering if thats why i cant seem to find it

[old obsidian]

Question do you know when the next transfer is happening? And good afternoon

[wary shuttle]

we didn't get any batch 5 maintenance announcements yet

[dreamy ingot]

I tried that and it still does the same issue. I summited an issue with CS so hopefully that works

[fierce brook]

i ve heard that it works for some people but not all tho

im sorry

[frosty portal]

when did you retransfer?

if you deleted the account and retransferred, yeah it’ll go to the next batch
you don’t get to be early :p

[fierce brook]

I accidentally retransfered today by mistake

Does that mean it’ll go to the next batch bc of the retransfer

[wary shuttle]

Today... hmmm

[wary shuttle]

You are probably in Batch 6 now

But only CS can tell

[fierce brook]

Whens batch 6?

[wary shuttle]

Also

How did you even accidentally retransfer?

You cannot do it without deleting your PWG account first

[fierce brook]

Oh i have to delete my PWG account?

[wary shuttle]

Mhm

[fierce brook]

i didnt do that all i did was go to the website and clicked on the Account Transfer and Authorization Verdification and it made me sign it and i did

[wary shuttle]

Did you get an email from PWG after that?

[fierce brook]

No i didnt

[wary shuttle]

I think you didn't retransfer but just logged in

[fierce brook]

Oh

this is what it says right now

wait hold up lol

[wary shuttle]

Now log in to the game and check if your PWG IDs match

If it's good, wait for CS to respond

[fierce brook]

how do i check that?

[wary shuttle]

Everything in that channel

[fierce brook]

Thank u

I have it thank u so much

[glacial trail]

Hi! I just tried to login to my old acc under the new login after transferring back in February but it looks like my data isn’t here even when I select the server I played on 💔 I have screenshots of some moments from that acc, most recent transaction, and when the date was it was created but I don’t remember the nickname 😞 Does anyone know anything else I can try after contacting support ?

[frosty portal]

so there are 2 ways we can search for the char - one is through nickname and the other is through UID
look at those screenshots and find the UID (number on bottom corner)

then we can check if it was transferred or not

[glacial trail]

I do have the UID, should I send it here?

[frosty portal]

yeah either here or DM it to me if you’d prefer
I’m about to play for a bit so I can check for you!

you’re on NA right?

[glacial trail]

Oh thank you! It’s 120101940 and yes I’m on NA

[frosty portal]

I’m getting “wanderer not found” 😦

so it seems either it hasn’t been transferred yet
or there is an issue using UID to search instead of name (I can’t be certain of this)

[glacial trail]

Aw man 🥀 that’s unfortunate, thank you for trying though

[frosty portal]

are you sure it was the right LI login?

did you have any other emails/third party logins it could possibly be

[glacial trail]

I believe so since when using my email I saw I received promo and verification emails from at most 2022. I do remember I used steam to play the game last time but it uses the same email

[frosty portal]

hmm yeah try logging out of the transfer site and logging back in with steam
if you linked the steam acct with the email then it will give you the same LI acct number

[glacial trail]

Got it, I’ll try that now!

[frosty portal]

lmk what you see!

[glacial trail]

So when I logged into the transfer site with my steam login it tells me my data transfer request has been submitted. Should I just wait for the next transfer batch?

I received the same email like I did back in February 🥀

[frosty portal]

is the LI acct number the same then?

then it should have already been transferred
just email CS if you haven’t already and include all the info you have

[glacial trail]

I believe so, I’ll just wait for cs to respond to me :’) Thank you so much again for your help!

[frosty portal]

good luck!

[sterile zealot]

What if i didnt know about transfer and logined in account and created a character and now my account level 1 ? But after i made a transfer, and now my account level one and i made a transfer at the same time do you think everything will be okay????

[mental silo]

ya

[misty aurora]

Can anyone help me? I'm havinh account issues. I can't login to my account. Can anyone check if my character has been transferred?
IGN: Jmisaki
Server: Aeria

[mental silo]

ur name turn into censored. tried Jmi, also not found

[mental silo]

contact customer service

show this

[dusky dragon]

Same Problem with me 🥲 I hoped to get the Message „username already taken“ instead I created a character lets hope for the best

[misty aurora]

Is [e-mail] the email of customer support?
Cuz I already sent an email using gmail and they sent me this lol 😂

[mental silo]

lol

how to even let them know about this xD

[twilit pagoda]

In game

[knotty wigeon]

After the latest update I can't access the game anymore, all I get is "Update error. Please try again." Tried again several times... Also tried deleting and re-installing the app, but no change.

iOS user, btw.

[cobalt dragon]

You are there on your own I'm fed up with the iPhone's problems. The stable operating system does not allow the game to work properly LOL 😆

[knotty wigeon]

Great. Last time I checked, they still didn't manage to transfer my account. I guess they don't want me to play anymore.

[cobalt dragon]

Yes

[dusky dragon]

Same

[mental silo]

u prob updated the upcoming update which is 4.8. so ofc u cant access yet

mt rn

[misty aurora]

They finally replied after I sent another email. 😂
It's not Chinese anymore. Thank goodness.
I tried to do what they email but it didn't worked. I guess I have to wait after maintenance.

[wary shuttle]

Noted, we will report this

[wary shuttle]

We don’t recommend that authorizers play the game while their account is being migrated.

[scenic shuttle]

does this mean my account was successfully transfered? i cant check atm bc my game updating rah

[wary shuttle]

No, it doesn't

Check 4.A first #transfer-support message

If it doesn't help, relog on the transfer page

[scenic shuttle]

even if i already submitted the link request in feb?

[wary shuttle]

The Web page doesn't change when you get your character back

If you don't see your character, I recommend you checking this > #transfer-support message

[scenic shuttle]

i dont hv any ad blockers, i never got this pop up prior to linking my account
infact when i requested link i could still go back into submit data or smth

[wary shuttle]

Yes, and you still should

[scenic shuttle]

i clicked change account and got this, so i should log onto perfect world account on the right side? i thought i did this tbh

[wary shuttle]

Check if you used the same LI account

[scenic shuttle]

bc i already had the "transfer requested" pop up when i last checked

[wary shuttle]

Wrong LI login then or something else

[scenic shuttle]

id love to check but 😭

[wary shuttle]

Because again, LI page doesn't update

[wary shuttle]

Yeah

[scenic shuttle]

is there any other way i can check its the right LI account

would suck to lose my $2k+ account but yknow, i dont play anymore so

[earnest shuttle]

Tof found my correct LiPass account number

[scenic shuttle]

okay so i dont think it actually linked properly lol, i remember last time i logged onto my LI account back in feb my character didnt show up so

[earnest shuttle]

I got an email from PWG to create a new account and link my correct LiPass account to it, but it will be the wrong email. Should I go ahead and transfer to a different email account?

[wary shuttle]

LI? You should log in using PWG email (in game and on the event page)

Also, please claim your rewards in game so you don't get any problems later

[wary shuttle]

What do you mean by "the wrong email"?

[scenic shuttle]

how do i check its the right LI account? i do only hv one but i think i remembered when i first logged on late feb that logging onto my usual email address put me through intro and my character wasnt there.. i might be wrong

[wary shuttle]

Contact CS

[earnest shuttle]

It would be different from the LiPass account email. I’m waiting for an old account to delete on PWG

[scenic shuttle]

my og account was made through google, if i just relog on the left side with that same google address and link it should be fine?

im just confused bc i remember doing the link account section and having "transfer requested" after it

[wary shuttle]

If you linked ones, you cannot do it twice

The transfer page doesn't reset or update

Even if you relog, it should show you the same green text with sth like "your transfer request has been submitted"

That's all I can say

[scenic shuttle]

but i got this when i re entered the loggon page to check, this appeared after user notice

[wary shuttle]

Happens

Check everything again (emails, 3rd party, etc)

If nothing, please contact CS

[scenic shuttle]

but now when i try to claim rewards, it says account not linked so im super confused lol

r u on eu and able to check for me if my account pops up

[wary shuttle]

Sorry, I don't understand you..
They say you need to link your LI to a new PWG account. Log into that LI account, check if LI ID matches with the one provided by CS and press transfer

If you want to link LI to your old pwg account, yes, delete that pwg account and link it again

If you don't want, then put another email for a new pwg account instead

[earnest shuttle]

Either way I’ll be in the next batch, I’ll just wait. Ty a lot everyone helping here in discord.

[scenic shuttle]

is it possible i just logged on after transfer was accepted and it reset the site or smth, i dont rlly remember

[wary shuttle]

Do tou remember your old character name?

[scenic shuttle]

kekrom

1300212796 is uid

[wary shuttle]

1. Let's wait for maintenance to complete and I'll try to find your character on the player list
2. If it's not there, please contact CS via email or in game support

[scenic shuttle]

is it possible its like this bc i already claimed, i cannot remember

[wary shuttle]

You didn't claim it

And you won't be able to do that until you find your character

Probably

So for now let's just wait

[scenic shuttle]

ill try log onto my pwg account when this finishes and see what happens

[scenic shuttle]

the current account id was the same one that i had on the 27th, its just weird suddenly its saying my pwg account is already linked to another account if the site shouldnt change

do u get an email if the transfer was successful

[wary shuttle]

@frosty portal in game player search bar only works with character names (as it was before)

Sad, I thought it is a bug

[wary shuttle]

No

[scenic shuttle]

looks like it didnt link

ill re request the LI account to PWG account ig

[wary shuttle]

Grackle

[scenic shuttle]

hi

[wary shuttle]

Your screenshot shows nothing but normal account settings with lv.1 and uid:00

What about PWG ID? Please, hide your numbers

[scenic shuttle]

oh right, sorry its been like.. a long while since i dont rlly play, but i just checked server list

this means its def linked?

[wary shuttle]

OOOOOOOO DUDE

YES

There is your character, let's goooo

Now wait for the maintenance to finish

[scenic shuttle]

okay so i did hv it linked the whole time

maybe u should double check the link page, maybe it does actually say accounts linked if its succesffuly linked

since u were saying it doesnt

[wary shuttle]

I check the transfer page every day

[scenic shuttle]

weird

[wary shuttle]

It doesn't change

Well, anyway

Good luck

[wary shuttle]

Oi, it does say that tho (you event sent me a screenshot with that)

But it won't tell you if your character is transferred

2 different things

[gaunt egret]

My server is still under maintenance too.

[wary shuttle]

pins

oi, hold on

[gaunt egret]

…

[wary shuttle]

this

[gaunt egret]

Cheers, I’m going to try and pull for carrot

[old obsidian]

Is there a way to see if my account is transferred?

[wary shuttle]

nope

[wary shuttle]

but sometimes your character might show up on this list ^

@patent kettle please, move here

and send us a screenshot of your error

[patent kettle]

it said my account in ireggular status

i cant login

thats it

plz i want to play the game

[wary shuttle]

please, sent us a screenshot

we need to know what you are talking about

[patent kettle]

i log in with email

i click log in it said ireggular status

please contatct customer service

help me plz

[wary shuttle]

#transfer-support message this

you need to download a new launcher on pc and transfer your account

when it's done, you need to wait for Batch 6

everything in that channel

[patent kettle]

huh

[wary shuttle]

good luck

[patent kettle]

what is a new launcher?

[wary shuttle]

i just send you

please, do not ignore my messages

[patent kettle]

i cant even log in my account

i stuck on loading screen

[wary shuttle]

please, send me a screenshot here

[patent kettle]

i click email login

and then it said my account in ireggualr status

i have done all the trannsfer stuff

it said my account in Irregular status

[wary shuttle]

i don't know what you are talking about

i need a screenshot

please

[patent kettle]

i am stuck on login plz

i no know how send

i just want to play

[wary shuttle]

upload a file

[patent kettle]

Plzzz

just help me plzzz

[wary shuttle]

What launcher are you using rn?

PWG or LI?

[patent kettle]

Account in Irregular status, please contact customer service.

it said this

[wary shuttle]

i need more info, i need a screenshot

[patent kettle]

i already told you plz

when i click login its jump out the error

[wary shuttle]

you didn't ansfer on my question

[patent kettle]

i answer you question

[patent kettle]

what is LI?

[wary shuttle]

Level Infinite

[patent kettle]

i have done all the transafer stuff

[wary shuttle]

PWG is Perfect World Games

[patent kettle]

new launcher

yes i use perfect world

[wary shuttle]

okay

[patent kettle]

help me plz

[wary shuttle]

i won't be able to help you without getting more info

please, calm down

[patent kettle]

huh?

[wary shuttle]

What do you use for login method?

[patent kettle]

email

[wary shuttle]

did you play before maintenance?

[patent kettle]

no

its been long time

i cant login my account

[wary shuttle]

PWG email, am i correct?

[patent kettle]

yes

[wary shuttle]

Try to relog, restart PC, check your internet connection

you can also try to turn on DX11

[patent kettle]

i dont think thats the problem ....

i tried it

[wary shuttle]

if nothing helps, contact CS

[patent kettle]

oh man

help me plz

i want carrot girl banner

[wary shuttle]

could you also send us a screenshot of your error? Maybe i'll give you more info about this issue

please

[patent kettle]

Account in irregular status, please contatct customer service

thats just it

[wary shuttle]

are you able to send pics here?

[patent kettle]

it just that

nothing else

i already give you info plz

help me please

[gaunt egret]

When will server be fully maintained!!

[wary shuttle]

Soon

We will announce it

[patent kettle]

help me plz

i want to play the game

[wary shuttle]

Dear Authorizers,
We would like to inform you that the maintenance period for certain servers will be extended, and we will provide appropriate compensation to all affected Authorizers.

Affected Servers:
🔹Asia Pacific Servers ([The Morning Star] Excluded)
🔹Europe Servers

Additional Maintenance Compensation: Dark Crystal x100 for every delayed hour
(The number rounds up. For example, if the servers are delayed by 1.2 hours, then there will be 200 Dark Crystal as compensation.)

We will share the updated server opening schedule through our official social media channels (https://discord.com/channels/932906923236401182/932912268461608980). Please stay tuned for further announcements.

We sincerely apologize for any inconvenience caused and appreciate your patience.

[lost estuary]

Will that also be for batch 5?

[wary shuttle]

no

[frosty portal]

we have never seen anyone else with that error

and we have talked to a lot of people with errors

[frosty portal]

huh I could have sworn I was able to search by UID before

maybe I’m misremembering 😅

[wary shuttle]

same!

but that's what i was told

[dusky dragon]

So how Long does it Take to Transfer my Account now 🥲
I wanna Play now not on the 16th 😭

[frosty portal]

I would have thought they’d do it with the new version maintenance but I guess not

[wary shuttle]

[real junco]

It was already long enough, can you imagine the riots if they tacked on another 2-3 hours? Absolute chaos ^^'

[dusky dragon]

Yes I know, as i stated already I know the latest due Date is 16th
But from 7th - 16th is a rather long amount of time. Then before people said they do Not recommend playing Till transferred.

Maintemance done, Account Not ready, events already going.

So I miss 9 days of doing events in worst case

[crude steppe]

anyone else who can´t log in?

[crude steppe]

all offline, can´t log in

[patent kettle]

sad

[sleek lake]

using steam client, i got the same issue

[patent kettle]

guess i have to giveup this game

[wary shuttle]

Steam?

[crude steppe]

yes, steam

[wary shuttle]

noted. We be reported

[lunar garnet]

Did they do the transfer yet?

[patent kayak]

does the top up in game no only usd only now?

[gaunt egret]

I disconnected from my server :/

Why is my server under maintenance again…?

[real junco]

To fix something...

[gaunt egret]

Okay

[real junco]

I dunno, some failed outfit pulls or something. All I know is I'm gonna miss out on dailies because it's time to sleep soon 😦

[mortal shuttle]

when I set my pass the password page was the same like no "change password" or "saved password" notice no changes I'm kinda concerned is this normal?

[lapis geyser]

You have 4 months for doing transfert, not enough time i think yes

[dusky dragon]

I mean yea kinda, but Thats still no answer to my question, how long the Last Batches needed, if all used the whole amount of time, or did they only Need Like 3 days

[frosty portal]

for the past couple batches it has taken them only a few days

for batch 2 they waited awhile tho

[wary shuttle]

@crude steppe@sleek lake are you able to log in?

Another game maintenance just ended. Hope you can log in now!

[coarse raven]

I need help with my transfer account now I open an account on the game website with a browser it shows to me the id with a different number and when I opened it in the game it has a different id number too

[wary shuttle]

what is your login method?

[coarse raven]

Google account

This is the same account

But UID is different

[wary shuttle]

as a 3rd party, am i correct?

i think yes

but i'll wait for your answer

right?

[coarse raven]

I don't know all I did is making the account after the company has changed and then makes the account on a website browser and Bind the account and the update the game 35 G and then bind or logged in the account

[coarse raven]

The two with Google account

Before I play

[wary shuttle]

so for the game you choose this?

if yes, then it should have the same PWG ID

[coarse raven]

No this

[wary shuttle]

this makes two different accounts

[coarse raven]

Wait I will try something

[wary shuttle]

you need to link an email to the PWG Google account, and then log in with this email on the event page

[coarse raven]

Look I bind it with Google

[coarse raven]

Should I bind it with this to

[coarse raven]

Sorry but what is bwg

[wary shuttle]

it's not linked

[coarse raven]

Should I link it

[wary shuttle]

if you want to log into event page, yes

Event page need Email (it doesn't have 3 party)

[wary shuttle]

We are under Perfect World Games

[coarse raven]

Okay

[wary shuttle]

ye

[coarse raven]

I think I got it

[wary shuttle]

[coarse raven]

Look at this

Is there a way to delete the email login and relink it with the game account

[wary shuttle]

log out from Google and try to log in with that email

[coarse raven]

That will be a new gaming account

[wary shuttle]

make sure it has a different PWG ID, so you can delete it without losing anything

Settings - Account Center

again, PWG Email ID shouldn't match with your PWG Google ID from here:

if it doesn't match, delete the PWG Email account

and then log into your main PWG Google account and link the Email account you just deleted

Also, you don't need to transfer your account if you are a new player

You can ignore that transfer task and just keep doing this one daily

And claim your rewards in game

[lunar garnet]

Still no transfer announcement😭

[sleek lake]

i got mine fixed after uninstalling on steam and then deleting the game folders and then installing again. thanks!

[wary shuttle]

🫡 ❤️

[mint elm]

Downloaded Carrot update
Boots game
Loading 28% then says "Serialization Error: Action Needed- Corrupt data found, please verify your installation"
Reinstall game, waited for 3 hours
Boot game, Serialization Error again

any ideas

[wary shuttle]

@north tundra for you > https://discord.com/channels/932906923236401182/1344023421410869359

Please read everything carefully. It describes what to do in each situation

[violet patrol]

hi, small question, if my account is successfully transferred then there should be a mail telling me that right guys?

[wary shuttle]

when you transfer your character on the web page, yes

when they transfer your character, no

pwg doesn't send any emails

[violet patrol]

yeah im still waiting for batch 4 to complete

cuz when i logged in, nothing happened

uhh i logged in before they had LI login with FB

then when i merge accounts, i can log in to PWG with my FB account right?

[random tartan]

Hi. I'm trying to buy the monthly pass through PayPal and I get the following error. Is this normal?

[crude steppe]

nope, all servers are still offline, for me at least. dunno why. i finish download via PW launcher in about a hour and try it from there.

[north tundra]

That’s the thing, I followed the steps and linked with no issue but my account is not shown. I’m on the nightfall server and it’s just level one all over again?

[clever cave]

personaly it worked

but it was like few hours ago

[random tartan]

thx i try again tomorrow

[twilit pagoda]

When did you transfer? Do your IDs match?

[clever cave]

yes >.<

[random tartan]

tank you ❤️

[clever cave]

your welcome I ain't did much though >.<

[random tartan]

you gave me hope that I can still do it 😄

[clever cave]

I see

[unkempt sandal]

uhh

[cobalt dragon]

Urgent technical work another 200 free crystals

[vast oar]

bug, it shows that the reward was received for the plot, but in fact it did not give anything

[old obsidian]

Is there a way to search for UID?

This the account I'm looking for.

[frosty portal]

are you trying to check if that account transferred?

you will need to know the character name to search for it

[frosty portal]

yeah you can link it to your FB (login with email first then bind)

but batch 4 has already transferred

we are waiting on batch 5 now

[upper oak]

One question: Will they notify me when they make the transfer or do I have to check it every day?

[old obsidian]

@frosty portal It's Corcoran

[narrow oriole]

question: is the update supposed to be 120gb?

[serene surge]

I have the same question, the update weighed 38 GB and it didn't return any GB and now Tower weighs 120 GB

[sturdy sedge]

yeah i have the same question- no one seems to remember

[narrow oriole]

what if reinstalled? is it still 120 total?

[serene surge]

I don't know

🫠

[narrow oriole]

[serene surge]

I want to believe that this is a mistake since it is the first update with the new launcher

[narrow oriole]

also i keep getting this

when i clearly updated the game just now

[serene surge]

that didn't happen to me

[narrow oriole]

dont really want to reinstall

[frosty portal]

they won’t notify you but they will post on twitter when the batch maintenance is

[frosty portal]

see above ^

[frosty portal]

ok, what region are you on?

you can make a dummy acct -> make new char -> check in “social networking” friends add

or ask a friend/crew member to look for you

I’d offer to check for you but it’s
late here and I have work to finish 😅 as much as I’d rather play

[sturdy sedge]

ty

[old obsidian]

@frosty portal np and tyvm. I stopped playing 2 years ago and I'm trying to link up my account cause I bought stuff on it.

[frosty portal]

you already transferred in a previous batch, right?

[old obsidian]

I did but I still seeing the level 1 account

[frosty portal]

and your IDs match? (you logged into the game with email)?

[old obsidian]

Let me check

[frosty portal]

check the screenshots in #transfer-support if you aren’t sure what to look at

[old obsidian]

@frosty portal Ooooooh ok tyvm

[heavy iris]

Guysssssss i tried to login to my account which i transferred to the new company months ago but im starting from the beginning whatttttttt

[lofty helm]

check the server

[heavy iris]

Thanks 😂

That was it 😭

[frosty portal]

nice xD

[zealous viper]

hey guys i just wanna ask. Since im a returner player and i dont know that ToF nowaday is with the perfect world. Is that any idea how to actually recover the old level infinite account?

[zealous viper]

any idea where the number 2 is? I kinda confused right now

[zealous viper]

like.. where exactly it is?

so anything like this should be clear right?

[twilit pagoda]

Its from the web event just focus on 1 and 3

[zealous viper]

does the transfer need a time? Im already linked but still no sign.

[twilit pagoda]

Yeah they do it in batches

#transfer-support message

Check 1.3

[zealous viper]

so it could be more than 24 hours?

[twilit pagoda]

Yeah

[zealous viper]

hm.... i see...

[twilit pagoda]

They will send out a tweet when they will do maintenance after that your account should appear

Just make sure your IDs match and you should be set

[zealous viper]

so batch 5 max were 15 April

[zealous viper]

aight. Already screenshoted it

[twilit pagoda]

From now to the 16th so just wait

[zealous viper]

aight thx bro. Appreciate it 👍

[twilit pagoda]

You already checked in game that your ID matches the one from your transfer?

[zealous viper]

alright im not understand about this

[twilit pagoda]

Okay so you did #1 which is the transfer

Now log into the game and check that the ID in game is the same as #1

So #1 and #3 should match

Log in using the email option nothing else

[zealous viper]

oh that perfect world email?

is that so, yeah already matched

[twilit pagoda]

If #1 and #3 match then yeah you are good to go.

[zealous viper]

Yup. Alright thx again bro 👍@twilit pagoda

[obtuse matrix]

Hmmm, what happens if you already logged into the email after transferring accounts but the UIDs don't match?

[wheat fog]

Does anyone in batch 5 can play?

[coral rampart]

cant play, already uninstalle and installed again, nothing

[wheat fog]

Same

How do we get into our account? Like does it have to appear out of nowhere our ch name under the server?

[paper pebble]

hello, i can't find my chara. I already submit and verify my transfer but i got nothing at all. my character is gone. what should I do? I wanna come back to play the game 😭😭

[wary shuttle]

Steam?

[wary shuttle]

Tell us more information

And check https://discord.com/channels/932906923236401182/1344023421410869359 first, please

[wary shuttle]

Sometimes yes; sometimes no and you have to go through all channels, if you don't remember your server name

Check this too > #transfer-support message . Maybe it will help

[wary shuttle]

Batch 5 isn't out yet

[wary shuttle]

They should match. Recheck everything again and make sure you did not log into the game using 3rd party before using Email login method

For you this > #transfer-support message

[coral rampart]

yes

[wary shuttle]

Are you on Steam?

[unkempt sandal]

ye

[wary shuttle]

Noted

@unkempt sandal @coral rampart may I have your in game character UID and PWG ID? (You can send it in my dms)

@crude steppe and you too, if you still cannot play the game on Steam

[unkempt sandal]

imma send it tonight, still at work

[wary shuttle]

No rush, take your time!

[celest hedge]

This morning I can play on steam

I'll try open again later

[wary shuttle]

🫡

Some people still have servers under maintenance on Steam, and we are trying to understand why

[patent kettle]

hel pme plz

i cant play the game

[wary shuttle]

Hello! We told you yesterday to contact CS

[patent kettle]

help me plz

[wary shuttle]

Only CS can

[patent kettle]

i done contact cs

[wary shuttle]

Something wrong about your account. Please contact CS

Good good. Now you should wait for their response

[patent kettle]

i have done earlier

he said wants me to transfer me account

i have done all the transfer too

[wary shuttle]

When did you transfer?

[patent kettle]

help me plz

[wary shuttle]

Please, do not spam

[wary shuttle]

Are you able to log in via 3rd party or another email?

[patent kettle]

nope

i tried other new account

same thing happen

[wary shuttle]

Are you able to log in on the event page or main pwg page?

[patent kettle]

yes

[wary shuttle]

Have you tried to play on Steam instead of launcher?

Have you tried to check the game on mobile?

Could you also show us your message to pwg email? I think you didn't provide them everything you know and have

I also don't think this issue is about transfer, so I can only suggest you to switch from launcher to Steam or from Steam to launcher. That's it

[patent kettle]

how do i contact pwg email

[wary shuttle]

While the pwg team is working on the issues, try this fix ^

@unkempt sandal @coral rampart (sorry for the pings 🍮 )

@fast jackal come here

[fast jackal]

kk

So is there anyone who will help me?

[wary shuttle]

I see you are a minor. Did they contact your parents email?

[fast jackal]

Yaa

[wary shuttle]

Hmmm, usually it takes some days to approve..

Are you able to see your in game settings to check PWG ID (Settings - Account Center)?

If yes, could you please send it to me in dms. I'll try to ask the team

[fast jackal]

Nah i can't able to see that too

It shows Your account has not been verified yet

[wary shuttle]

@fast jackal You need to contact customer support via email or a discord bot, explain what happened, and ask if there are any updates regarding this issue and what you or your parents need to do additionally. Unfortunately, only they can help in this situation

PWG CS email: [e-mail]

PWG CS Discord bot: @cinder gazelle

Usually it takes some days to respond

[wheat fog]

Isn’t it supposed to be this week?

[real junco]

Tomorrow. Just announced

[wheat fog]

Oh thanks didn’t know

[wary shuttle]

@wheat fog #tof-tweets message April 10

My mobile Internet goes bzzzz

My mobile Internet goes bzzzz

HAHAHAHA

[wheat fog]

Dwdw

[real junco]

Is this the final batch?

[wary shuttle]

Batch 6 is

I'll edit that announcement and pin it here later

Well, I hope things will go smoothly

[wheat fog]

In my case all numbers match and I remember which server I was. So tomorrow my ch name will appear out of nowhere next to the server name?

[real junco]

Not necessarily

[wary shuttle]

Yeah, it's 50/50 thing

[real junco]

Some have, some don't. Mine automatically selected the right server and characters

[wheat fog]

What if I’m unlucky and it’s not automatically?

Is that like concerning? Should I be worried?

[real junco]

Gotta search em all i guess. As long as it's the correct region and a successful transfer, should be there

[wheat fog]

How?

[real junco]

I'm not sure...

Cross that bridge when you get to it. It might not happen after all

[wheat fog]

Yeah I’m worrying to much

Thanks tho

[celest hedge]

i manage to go in the game

on steam

maybe its region related case

[wary shuttle]

it is a bug. some people can, some people cannot

[paper pebble]

my uid is correct according to the verification page from the website, but I don't see my character at all. been looking for it in all the server, but it's gone. 😭😭

[frosty portal]

no it’s not a problem
either check all servers or use the char UID to find the server

[frosty portal]

when did you transfer?

[unkempt sandal]

oh it's still like this

all regions

[wary shuttle]

have you tried this?

[unkempt sandal]

nah

I'd rather stop playing the game than reinstalling it from the start

if it's the only means so i can enter the game? welp

[wary shuttle]

it is a bug, but we don't know when they are going to fix it . That's why i suggested to try this #technical-help message

[wary shuttle]

#transfer-support message

[foggy raft]

tf

[foggy raft]

is it this

[wary shuttle]

No issues on my end

[foggy raft]

IS IT THIS

[wary shuttle]

i don't think so

[foggy raft]

what do i do here

[wary shuttle]

it only tells me that you just linked your LI account to PWG

[foggy raft]

whta do i do after

[wary shuttle]

do you see anything about Parent/Guardian Consent?

[foggy raft]

wtf

when i log in

this appears

[wary shuttle]

contact CS and provide them your account information and a clear description of the issue you are experiencing, including when and how the error occurred

[e-mail]

[foggy raft]

CS?

[wary shuttle]

Customer Support

[foggy raft]

looks like i lost my account for no reason lol

bugged ass game

@wary shuttle

[wary shuttle]

you didn't

just contact CS

[foggy raft]

i did

[wary shuttle]

I mean, you didn't lose it

[foggy raft]

how

i dont know the name of my account

[wary shuttle]

Did you transfer already? When?

[foggy raft]

idk

what is that

explain

[foggy raft]

send me that link

[wary shuttle]

everything in https://discord.com/channels/932906923236401182/1344023421410869359

[foggy raft]

its pending

[foggy raft]

is it this_

[foggy raft]

@wary shuttle

[frosty portal]

did you just transfer today?

then you will need to wait for the next batch

they can still help with the parent/guardian consent issue if you email them

[foggy raft]

yes

[foggy raft]

yes

[foggy raft]

how

[frosty portal]

ok. batch 6 is at the end of this month

[frosty portal]

just follow #transfer-support 4B

[foggy raft]

it doesnt work

[patent kayak]

try to run game without any mods, some of my mods broke game after update