technical-help

[wary shuttle]

[cerulean bone]

Aight

Now it matches

but when I logged in with the PWG email, I had to create a new character and pick a name

[wary shuttle]

DONT CREATE

[cerulean bone]

so now I'll have to wait for batch 5, then the data will be transferred?

[wary shuttle]

YOU CHARACTER ISN'T TRANSFER YET

YEEEES

[cerulean bone]

already messed up

oh well, lmao

[wind orbit]

Waiting

[cerulean bone]

I, created a character..

[cerulean bone]

guess I'll have to contact CS when batch 5 is done?

[wary shuttle]

you gave him a name?

[cerulean bone]

ye

[wary shuttle]

i told you not...

Mercy

you baka

[cerulean bone]

ye kinda jumped the gun there

[cerulean bone]

T_T

they'll override it?

[wary shuttle]

we don't know

[cerulean bone]

can CS fix it if I contact them later on?

[wary shuttle]

please, just wait for Batch 5 first

do not rush

if you won't see your character, come back here and we will guide you

[cerulean bone]

👍

[wary shuttle]

[cerulean bone]

btw, did they remove character customization?

[wary shuttle]

no

[cerulean bone]

Never saw this page in all the "new" accounts I had

[wary shuttle]

we had it before

also, leave your account alone, do not play on your main account now

do alt f4

[cerulean bone]

already quit

I'll come back after batch 5

[wary shuttle]

good good

[cerulean bone]

so do I enter April 7th?

cuz it says April 7 to April 16

[wary shuttle]

wait for batch 5 maintenance to complete and then log in

as i said, everything in https://discord.com/channels/932906923236401182/1344023421410869359

now i go make food and tea

[cerulean bone]

Sounds good to me, thank you for the help!

[earnest shuttle]

I still haven’t found my Apple characters any news?

[frosty portal]

yeah the old char is supposed to overwrite the new one

there is just potential that it could bug out so we generally advise not making a new char on same server

have to login to game with email, not apple

you can bind the apple later

@gleaming quest did you get your acct back?

[gleaming quest]

Is the maintenance finished???

[frosty portal]

Yes!

[gleaming quest]

Omg

I will gonna look now

[frosty portal]

🤞

[gleaming quest]

Hopefully i got my account back

@frosty portal I got my account baaaaaack

Finallyyyyy

[frosty portal]

Yaaay 😄

[gleaming quest]

Omg

So happy

[gleaming quest]

THANK YOU GUYS SO MUCH FOR YOUR HELP

[daring lintel]

After batch 2 and 3 AND 4 i finally got my acc back

[white needle]

my account isnt back D:

it can still come back til 5th april

or its gone now

[vast oar]

People have a question, is it possible to move from one region to another in the game?

[timber python]

Nice

[real junco]

No, you'll have to start a new account

[wary shuttle]

when did you transfer?
did you use email login method?
PWG IDs match?
what is your character UID, i'll look for it

[white needle]

i tansfered 19th march
yes
yes
i send u privat the full ID´S

[cunning ember]

my account was transfered, but i cannot remember what server i was one, can anyone help?

[proper sequoia]

But when I login with the email I used on the transfer it also shows new account

[frosty portal]

do your IDs match?

[analog trail]

Help how do I do that

[twilit pagoda]

Top right there is the settings option then go to account center

[proper sequoia]

They do

[frosty portal]

okay
are you sure of the server?

if so and you still don’t see your char, you or someone else should look on the friends add and see if they transferred

I made an EU dummy acct so I can check if you want, or you can make your own and do it yourself

[wary shuttle]

give me your character UID, i'll check

[frosty portal]

some people have embarrassing char names and prefer to check themselves xD

haha

[wary shuttle]

its okay, ive seen a lot already

[wary shuttle]

https://tenor.com/view/eh-meh-jim-jim-halpert-the-office-gif-25317293

[proper sequoia]

Nah don’t worry it’s the same as here

[proper sequoia]

Yeah I’ve always been on transport hub

[dusky dragon]

Is there a way to log in with my old Account?
If I log in with my email and code, I tells me I do not own any characters.

I did the Transfer thingi, last time I played last year

If I have Account Name, password n stuff but I dont see an Option to log in with it… or do I rly have to wait Till the link is finished

I had meryl and frigg maxed 🥲

[frosty portal]

when did you transfer?

no, we can’t see LI accts anymore

[frosty portal]

it’s Blumote? I can check real quick

I only see a lvl 1 acct

sure you’re not in next batch?

[lilac turtle]

Hi guys, after the hotfix on March 21st the game starts flickering. The only solution I have found so far is changing the system refresh rate from 144Hz to 60Hz. Before that it was not necessary.

The laptop specs are Rtx 3050, i5-13, 16 gb ram.

[dusky dragon]

just today, had the feeling to play tof again, but guess that feeling will drop fast if i lose everything now

[frosty portal]

oh, then you are batch 5

[frosty portal]

see here

[dusky dragon]

Hope there wont be a conflict since i accidentally create an character on my old Server

[frosty portal]

your old char should overwrite it

[unreal rock]

HELL-O #technical-help i need help pls

uid matches with transfer authorization. the game is logged in through PWG. LI support says the account was successfully transferred. they also saw the old uid for old account. transfer was submitted before feb 24. i know the server where its located but all teh time it plays the intro and not show the old account. can someone help

[frosty portal]

I recommend checking if your char transferred or not

make dummy acct on your region (new acct with different email/google/fb/etc) and make new char, then search for old char name in friends add
or ask a friend in your region/crew member to check

if char there = transferred but not synced
if char not there = not transferred

[sick orbit]

Hi, I have a problem with my Tof account.I decided to play tof after a year, after transferring my account and logging in via email, I forgot the name of the server I was on. Is there a way to know which server my character was on? bc I just transferred my account, my character doesn't appear in the main menu. i need helpp plsssss 😦

[mental silo]

when u transfer?

[sick orbit]

yesterday

[mental silo]

after maintenance?

i think u need to wait batch 5

[sick orbit]

ahh okok

It doesn't matter if I enter other servers or create a new character by accident right ?

[mental silo]

ya

[sick orbit]

okkk thx

[mental silo]

u can do this meanwhile
#technical-help message

[sick orbit]

ohh but unfortunately I don't remember my character's name

[unreal rock]

by region you mean global region? i showed tech support the old uid and the transfer uid then they said it transferred already. if your suggesting to check each server one by one i will try that. i already did it with europe region. BUT what is weird and scary is is see servers that have characters in them. they did transfer some of them but not all. too bad they were the worthless rerolls. as for friends, that will be hard. most left there is none to speak of that i know and they were only friends in game. i dont contact them in other sites. i only join this one because of panic. i switched crew many times i cant recall teh name of the last one and they probably kicked me by now, since i did not open tof in a month since shutdown. However i can provide uid, char name, server. thanjk you

[sick orbit]

I think I'll have to wait for batch 5 for my character to appear in the server list.

[mental silo]

try to check old screenshot or post u made somewhere

[frosty portal]

yeah I can check for your char if you want; I have a dummy on EU

what is your char's name

[unreal rock]

thanks a lot. before i tell you raise your hand and say i swear to speak the truth the whole truth and nothing but the truth that i will not be offended. thanks. char name: shitt#c used to be shitt server: silvercoast lab. dont know if they changed it. thanks again. sorry thats the name. shold this be in a private message instead

[frosty portal]

and this is exactly why I still tell people to check themselves xD

no worries

one sec

[frosty portal]

welp looks like it is censoring that name
so not sure if I can even check it xD

do you have the UID?

[unreal rock]

WHAT. NO WONDER WHY. old uid or transfer uid. i thought thats agains t the rulse. as long as i dont get censored here

[frosty portal]

the old char UID

[unreal rock]

1303256127

[frosty portal]

nope, they are not there I'm afraid 😦

"LI support says the account was successfully transferred"
are you sure you talked to LI support and not PWG?

you might wanna ask PWG then

[unreal rock]

did they get deleted? is there a way to get it back? support@toweroffantasy-global said it was transferred. i can provide receipts if needed but it will take longer. for clarity PWG is not [e-mail] or is it? i contact through email they just passed the buck to support@tof. and they all sound like robots.

[unreal rock]

i can show some photos to confirm that it exists or existed.

[frosty portal]

I believe you lol

nothing is deleted til end of next month

if they are telling you it is there, you can try making a video of your log in process

from opening the game -> login with email -> server selection -> intro cutscene

[unreal rock]

oh no TECHNOLOGY. thanks for trying. is it allright if its poor quality. i do that for SURE.

who do i submit it to

can it be in the email

but its scary when a robot replies

[frosty portal]

just use screen recorder xD
I put mine on youtube (unlisted) so I could check when they viewed it
then sent them the youtube link via email yeah

[frosty portal]

unfortunately we all have to sit through that at first but eventually they will send a personalized message

also send a screenshot of your transfer page ID matching the in-game ID

[unreal rock]

do all windows 10 and above have that? HELL OR HIGHWATER i will send a video. i sent teh authorization submitted page and a pictre of the new in game uid and they do match. thanks for trying. if this fails ill just DIVORCE tof and tencent

[frosty portal]

good luck!

[dusky dragon]

What if I took by accident the Same Char Name as before? Will it still overwrite?

[proper sequoia]

I don’t know. I submitted like 2 weeks ago and Id was the same. Maybe I’ll wait till 7th and pray

[wary shuttle]

Did you made a new character with the same name?

[dusky dragon]

yes, tried to delete new one tho just wanted to look "if my old character" exist

i hoped for the message "that name is already taken" but yea instead intro started

[frosty portal]

I would recommend contacting CS

[dreamy thistle]

Same thing happened to me 😔

I thought about restarting, but too sad to lose my progress

[proper sequoia]

I played since launch with 400€+ invest so no I won’t restart 😂

[dreamy thistle]

I played at launch, spent way more than that

But it seems like the chars get heavily powercrept

So idk, I guess it doesn't matter that much 😩

[jolly wren]

hey guys what is this ?

[sharp dune]

AYYYYYYY

Account's back!

[jolly wren]

Yes sir

[serene fog]

Does this mean it is stil in progress or done. See this 5 days in a row now

[wary shuttle]

@serene fog now you wait for Batch 5

[serene fog]

so it should be playable with my data on April 8 i guess

thanks 🙂

[wary shuttle]

batch 5 maintenance is going to be somewhere between April 7 and 16

[serene fog]

was looking wrong sorry ^^"

[wary shuttle]

all good

make sure to log into the game using LOGIN method and check if your PWG IDs match

[patent kettle]

i cant log in the game

please help

when i click log in its load forever

[wary shuttle]

pc, mobile or ps?

could you send us a screenshot?

[frosty portal]

Really? 😮

Hooray!!!

[earnest shuttle]

I’m still missing my Apple account any idea if I’m gonna get my account back. I’ve done everything you’ve suggested here. Everything matches, but no characters

[frosty portal]

Did CS say it should be there?

[earnest shuttle]

No they don’t say anything about this one. Only refer me to LiPass

[lost estuary]

Can anyone from solaris check if my uid is there?

I tried to find my old account but it doesn't seem like its there even though I did the transfer process for it

[frosty portal]

sure, I was gonna play now actually

what is your char name/UID?

also when did you transfer? batch 4?

[lost estuary]

1200522317
I think it is named "Matthea"

I did transfer early into batch 4

[frosty portal]

nope, not found 😦

you’re certain it was the right LI acct?

[lost estuary]

It was "lost" because of the Apple ID mess in the days leading up to the change of ownership

But I somehow spoke with LI representative and got it back, at least that's what I thought

[sharp dune]

Yuup.

So, after dealing with LI, they told me the character was linked to a Google account and to log in via that first.

Originally I always used [e-mail], but somehow the +6 got removed, and I had to use the regular e-mail instead.
My alt account that had +7 in it did work fine, so it's still a bit strange that it happened like this.

But after logging in that normal e-mail via google itself, I noticed it was the LI ID that they provided me partially in their responses.

[frosty portal]

hmm
so they verified the LI ID?

[frosty portal]

well, I’m just so glad it worked! 🥳

[lost estuary]

I have no idea how to check since it was after the change of owners

[sharp dune]

Speaking from experience, contact LI and try to provide the following things:

• The account you thought it was linked to
• Character name
• Character UID
• The server you played on

They will hopefully respond back stating that the character info you provided is linked to an account with LI ID 1234*******5678 (they will only provide a partial ID).

When you have this ID, you can check if it aligns with what you get on the account transfer request. If it doesn't match up then you won't find your character after the batch has been processed, and it just means you're trying to transfer the wrong account

[lost estuary]

I remember doing that but they never sent me a partial account ID when I did it

They asked me to bind it to an unsused email, and I did that

I typed in that unused email for the transfer request form and I got through it

I have a feeling the unused email made a new account instead

[sharp dune]

Yeah but if you're binding the wrong account then it's never gonna work. The only way you're gonna find out is if you're going to try all your e-mails, and all methods as well (google login vs. regular e-mail login)

Google login vs. regular e-mail does matter as well when you're doing the transfer thing. They state you have to use the regular e-mail method in-game, which is true. But during the transfer proces I ended up having to log in via Google and then transfer that one

[lost estuary]

I was using my Apple ID to login since launch until it got linked to a new account days before the owner change

That new account got transferred successfully however

[lusty spoke]

how

even in my old server

it wants me to create character again

i think i did it

and now the PWG id matches

[lost estuary]

Case 2 is basically what I have done

[lusty spoke]

i was trying to log with the google acc

(my original acc was created like that)

and after some reading

...

email login!

-_-

[lost estuary]

You didn't have much issues

[lusty spoke]

HELL YEAAAAAAAAAAAH

[lost estuary]

I logged in with the email and it never had my old account

[lusty spoke]

dayum

[lusty spoke]

oof

[lost estuary]

On the left: old screenshot from my account

Apparently it never went through

[earnest shuttle]

Ok I think I’ve kinda figured out why I’m having problems. My Apple login account # is wrong. LiPass only transferred an old account using similar email but on Asian server. The actual Apple account # is the same as the one before on their side.

[real cradle]

i like how there are soooo many tranfer problems that we started making memes out of it xD

sent it on batch 3

am awaiting batch 5.....

contacts support

the say to re transfer and wait

not gona be fun geting day 1 acc lost just bcz some transfer boi

[wary shuttle]

Congrats!

[wary shuttle]

Noted

[cunning ember]

if i orginally made my account with fb, how do i go about logging in with the email option on said account?

[wary shuttle]

• log into LI account on the transfer page using FB login method
• make a new PWG account
• transfer
• wait for your batch

when your batch is out, log in using PWG email (you can bind FB later)

everything in https://discord.com/channels/932906923236401182/1344023421410869359

[cunning ember]

thanks!! i did it wrong the last time so now i have to wait for batch 5😔

[rigid lynx]

Hello good morning, does anyone know how to restart The account transfer process? I sent my ticket to pw support, and they told me this: To resolve this issue, please re-initiate the account transfer process and ensure you fully complete all steps, including agreeing to the migration terms, to finalize the linkage between your acount

[wind orbit]

Restart?

[elfin glade]

Hypothetically speaking, if someone transfer and successfully bind, but once log in and didnt see char (possibly wrong server) and panic then deleted account to create new pwg account. Is there a way to still retrieve the character?

[wind orbit]

First of all when you do transfer?

[elfin glade]

not sure, asking for someone who is lazy or given up trying to resurrect their char

[wind orbit]

Not sure? Are you already do transfer?

[elfin glade]

Im not the one with the issue lol i was asking for a friend

Prob original transfer

besides its just a hypothetical question if that was a situation and can it be saved

[wind orbit]

First I will answer if you don't see your account you have to know first when you make a transfer, because the transfer has a different batch based on each date
Second, prioritize logging into the game using email pwg, not gmail
third make sure your pwg account id is the same
fourth make sure your server is correct
fifth ask the community or CS if you face confusion don't act alone first

[elfin glade]

i already know

u miss the part where i said if they deleted their account

[wind orbit]

They delete the PWG account?

How?

[elfin glade]

Cause they probably panic and when first log didnt see char

they deleted their pwg account to make new one to bind again

[wind orbit]

if i remember you can't delete your game account but not with the pwg account

[elfin glade]

so now what

their charac still in game

So its transfer

[wind orbit]

I think the account is still safe because if the account is not possible it has not been transferred or your pwg account is not correct at all

[wind orbit]

Try to take help from player to search the ID if the account already transferred we can see that

[elfin glade]

we see uid

[wind orbit]

So?

[elfin glade]

but the person dont know pwg thats associated with the character

it could be the first pwg account they deleted

[wind orbit]

try logging back in first

[elfin glade]

they deleted

[wind orbit]

How?

After all, I've never seen a player delete a pwg account through the tower of fantasy game

[wind orbit]

main question are you sure it's the same pwg account used for transfer?

[elfin glade]

🤷‍♂️

[wind orbit]

I can't help at all because you don't even know if the pwg account is the same or not

[elfin glade]

Well thats why its just a hypothetical question

thanks though

[wind orbit]

Okhay

[rigid lynx]

Yes, that's what pw support told me.

[wind orbit]

Just login the web page

[rigid lynx]

Yes, but they want me to restart the data transfer, and I don't know what they mean, because what you say is not

[twilit pagoda]

Restart? They mean redo the transfer process

[bleak sonnet]

so our accounts are gone if we didn't transfer or nah

im pretty sure i transferred ages ago using steam and when i logged in nothing was there

[twilit pagoda]

Accounts gone? Still time before they take it down.

Did you check everything from transfer support?

[bleak sonnet]

nah, how do i contact them? the whole process just been confusing, because originally i remember playing on the client itself, then migrating to steam, now remigrating to perfect world games, i was meant to bind my steam account right?

[twilit pagoda]

Dunno how steam works
If you were on the client before you signed in using one of the login options. When you used steam did it make you bind your account?

I mean if it did bind then steam should be fine. Do your IDs match?

[bleak sonnet]

can't really remember since it was all the way back in 2022, and yeah the IDs match when i login with steam but when i go to my server nothing is there :(

[twilit pagoda]

Check your email real quick. If you transferred after December 29th you should have gotten one

Anyways if you are certain you did I suggest sending them a email with proof of you logging in. Give them the email used and IDs etc

[frosty portal]

It’s fine if they deleted the PWG acct
They can make a new one and retransfer

then wait for next batch (batch 5)

it’s not a “transfer” in the sense that data is removed from LI, it’s just copied over
LI only removes data at end of april

[dreamy flame]

Guys

I can finally rest

My soul is in peace now

[frosty portal]

Yaaay!!

[frosty portal]

if you check your email and you have the confirmation, I’d recommend checking to see if the char is in the friends add to see if it transferred

[elfin glade]

Actually to clarify, what if that person accidentally deleted the account in game

[lunar garnet]

So I just did my transfer stuff. Will it transfer over anytime between when I did it and when it ends

Like the batch period end

[odd plume]

ummm how to login?

[mental silo]

on settings>account centre

if u log out before, u might need to restart

[odd plume]

I Tried that, that's the problem

i can't do anything

do i need to restart the whole system?

[dry stirrup]

hmm it's been a while since November

and it's still here

[mental silo]

we using new launcher tho

download at pwg site

[dry stirrup]

[mental silo]

yes u need to redownload

whole thing

[dry stirrup]

way to turn off new players

and churn

[mental silo]

u not new player

also did u did transfer account?

[dry stirrup]

yeah

[mental silo]

[mental silo]

try repair files

or maybe antivirus or something

[odd plume]

On it

[odd plume]

repairing worked!!! thanks alot mate

[mental silo]

phew glad it works

[wary shuttle]

@shell heart we have https://discord.com/channels/932906923236401182/1344023421410869359 for you

[twin vale]

did i forget something?

I have transferred before, but I can't log in anymore

[frosty portal]

yes that is the only way you can delete accounts

[frosty portal]

it will be in batch 5
they will announce on twitter when the batch 5 transfers will occur

everyone in the same batch transfers at the same time

[lunar garnet]

But I also accidentally created a new game on the server. My old account was on.

They said not to do that

[frosty portal]

that’s ok
the old char will overwrite it

if it doesn’t work after the transfer occurs, contact CS

[lunar garnet]

Okok thank you

[frosty portal]

yeah no worries
we just say that cause better to be safe than sorry xD

[lunar garnet]

Ya lol

[lunar garnet]

Do you think I could make a character on a different server so I can still play the game a bit?

[frosty portal]

of course!

[lunar garnet]

OK, thank you so much for all the help

[dapper granite]

So getting this transfer was a bit of a pain for me, since my level infinite account got scrambled due to unrelated things, but I have managed to log in and the id matches the PWG id. the only thing I'm concerned about is that its my actual account I used when playing.

[frosty portal]

“got scrambled”?

anyway, if you just transferred today you need to wait for batch 5

apr 7th-16th

[lost estuary]

hearing from the support email that my transfer failed is music to my ears

[hasty tide]

I'm just wondering if I can just unlink my email in tof ( cuz I wanna link a new one )

I've tried unlinking from my email ( the old one).....

But the chain from email (in tof) didn't just disappeared

Maybe I'm in CD

I don't know (⁠ʘ⁠ᴗ⁠ʘ⁠✿⁠)

[hasty tide]

So I can't set a new one

*link

[wary shuttle]

did you link it to any of 3rd parties first?

[hasty tide]

Umm .. I think so

Yup I did

With the other one ( not the old mail or new one either)

In the Gmail option I guess

[wary shuttle]

your character has been transferred already, am i correct?

we could unlink before on Level Infinite launcher, but i'm not sure about PWG launcher

let me check

nope, you cannot

you need to contact CS

[hasty tide]

I'm sorry for delay it's just my net

I'm not a new player..

I gave my account to a friend for temporary to take care of my acc while I can't play the game

Now, I'm getting back to the game .. so I wanted to link my acc with my new mail

[hasty tide]

I don't understand much about the transferred part tho

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

• 1.2.1
• Transfer https://www.toweroffantasy-global.com/events/accounttransfer/en/index.html (make sure the link includes "en")
• 1.2.2 and 1.2.3
• Wait for Batch 5

[hasty tide]

Umm-_-

[near charm]

For not losing the account we had to be linked with level infinite?

Cause I was only linked to appl e

[wary shuttle]

Apple accounts have issues with transferring

But if you linked your Apple to another 3rd party or email, then you are good

[near charm]

No I didn’t

[wary shuttle]

[near charm]

So? Is lost?

[wary shuttle]

We cannot answer on this question, but wait for PWG to help Apple users

[near charm]

Pwg?

[wary shuttle]

Perfect World Games

have you contacted CS? I would suggest you to contact LI pass CS and PWG CS

[near charm]

What is LI pass

[wary shuttle]

Level Infinite

[near charm]

Mm

I haven’t contacted I just saw that

[wary shuttle]

[near charm]

I think for me is over

[spark jungle]

[mint torrent]

trying to apply for transfer again and i'm not sure what to do from here

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[mint torrent]

okay, thanks lol

[waxen wren]

Hello
Can someone help me
i lost my account. I logged in to the correct ID and it started from the beginning of the game

[dreamy thistle]

You need to go on the website and start the transfer process, do it quick or your account will be deleted

[waxen wren]

i did transfer

but its not transferred

it still starts from the beginning

[dreamy thistle]

They do it once every 2 weeks

Not right away

[waxen wren]

bruh

so i have to wait 2 weeks

what if i already started the game after transferring

[dreamy thistle]

Or just restart, the power creep is so big, if you haven't played in a year or more, it's better to have resources to farm than your old chara

[waxen wren]

bro... i spent soo much money

i dont wanna lose that progress

[dreamy thistle]

Me too, but my old account was still worthless now lol

[waxen wren]

it has sentimental value too 🥲

[dreamy thistle]

I just started a new one and it's stronger after like a week, compared to over a year on my day1 account

[waxen wren]

is there the skip story option now?

[dreamy thistle]

Well if it's valuable to you, you can wait til April 7 or whenever your transfer batch is

[waxen wren]

cuz im now watching every dialogue TwT

imma make a second acc

and hope the main fixes

[dreamy thistle]

I think you can skip to the most recent part

[waxen wren]

i just need to skip to the desert area

and the cyber city

thingy

also i have all the vehicles TwT...

I really hope it is the right account too that i transferred

i wish there was a site where you can see your account stats. to know which account it is

[dreamy thistle]

Same thing happened to me

Didn't remember which email I used

I just checked my emails to see which one had the ads from hotta in it

[waxen wren]

thats not the problem for me, idk if i logged in from normal E-mail, or Google, or facebook

[dreamy thistle]

Better transfer all 3 then

[frosty portal]

the old acct will overwrite it in the next batch

so if you wanna start over, make a char on a different server

[azure sleet]

I'm trying to merge my old TOF account with my current but it says its already in use.

nvm fixed it. I just put a "."in it

[waxen wren]

I made a char on the same acc for fun... i want my old acc anyways

[earnest shuttle]

What do I do if my LiPass account number for Apple is the same as an older email, but the Apple account didn’t transfer with it.

[spark jungle]

merge? you mean overwrite? Your only chance is contact support

[frail thistle]

Hello how does the transfer overwrite works?
I remember when i played on release, my server was babel but i quit playing after a month or two, i dont remember how i save my account though. My new server today is morning star
If my account back then is using same google account and as my new account, does that mean my new progress on morning star will be gone because of overwrite? Or only the server i played before?

Also is there a way to cancel the transfer? I actually submitted on march 21 but it still didn't arrive, my new progress is alot better than my previous so I'm wondering if its possible to cancel it instead. I don't want to lose my new one

[lilac spindle]

If i don't transfer does my acc will just get deleted?

[wary shuttle]

Yes

30 April 2025 18:00 (GMT+2) - ToF Data for which authorization was declined or not completed will be deleted

[wary shuttle]

We don't know

I suggest you to contact CS and explain them everything

Email: [e-mail]
*When contacting support, make sure to provide your account info to help them resolve your issue more efficiently

[frosty portal]

your old server will stay the same
so if you previously played on babel server then your old char will transfer to babel server
nothing will affect morning star server

also morning star is a new server iirc

so no risk at all imo, no need to cancel but you can still ask CS if you want

oh wait, did you sign into the game with Google?
then it is automatically a new account anyways (new ID)
transferred accounts can only be accessed through email sign in

[compact kettle]

How do I change the current in-game password please? Is there a way to do it?

[frail thistle]

Soo even the transfer is successful, there'll be no blank overwrite on the morning star server?
Someone on reddit said it'll overwrite the new one with blank progress if there's no progress from old account. I didn't see anything about it on faq tho

[frosty portal]

it will overwrite it to the old server

so if you played on babel before, it will only transfer it to babel

[frail thistle]

Aight so morning star is safe then

Thankss alot

[frosty portal]

I don't think so
Maybe ask if CS could reset it for you

[full inlet]

I cant find the server I used to be on

[mental silo]

scroll down?

or different region?

[jovial ginkgo]

anyone know how to fix

um

how do i unlock this

[mental silo]

what is the full pic

[sonic fern]

where did my Tof account go, i signed in and all my stuff is gone

[mental silo]

#transfer-support

[sonic fern]

i am getting this error what do i do

[paper pebble]

hello, why my character is gone in ruby server? did it get wiped? i was logging in yesterday and find that my character is gone. can i get my character back?

[paper pebble]

i already tried the link and got stuck in this

[buoyant basin]

i don’t understand i’ve gone through the transfer page three times and requested a transfer yet i still haven’t had my account

[wary shuttle]

Please, check https://discord.com/channels/932906923236401182/1344023421410869359

[wary shuttle]

Please, check https://discord.com/channels/932906923236401182/1344023421410869359

Especially the part about Transfer Batches

[real junco]

It's pretty clear though. You need to unlock Mirroria through main story

[wary shuttle]

It probably means that you logged into the game using Apple ID first instead of PWG Email

If you have no existing characters on Apple account and you are a new player - log in using Apple ID and delete the account

Log in using Email method and bind the Apple ID (since now it should be empty)

But if you are an old player and trying to transfer your LI data to PWG, please check https://discord.com/channels/932906923236401182/1344023421410869359 first

[stoic bridge]

so the same email still can be used to transfer it again with new PWG account ?

[serene ingot]

Why is this happening?

[mental silo]

whats ur device?

[serene ingot]

Samsung S23+
I restarted my phone a few times and checked my storage. I reinstalled it and it's downloading right now. If this doesn't work than idk haha

[mental silo]

is it a new phone? does this happen before?

[serene ingot]

No it's not new but it's not old either. It's never happened before either

[mental silo]

i had this problem too. u need to watch out the download, once it suddenly backwards and start downloading from certain percent again, u need to reboot device.
but my phone itself have problem, it randomly reboot itself. rn i claimed the warranty and they try to repair my phone. they said the reboot problem prob bcoz of motherboard. so idk if it will solve this issues too

i also remember there's was time i reinstall a few times but it didnt happened. it can download normally till 100%. so im not really sure if its device or tof problem

[serene ingot]

@mental silo thank you!! Uninstalling it and reinstalling it worked! Thank you for the info!

[sonic fern]

where did my character go it was on the server The Glades but its shut down, does anyone know what server they moved the characters too by default

[frosty portal]

the server is still there, scroll down

all chars should be on their old server

[sonic fern]

lol ty is it still in the NA server section

[frosty portal]

it should be

[sonic fern]

i was scared they wiped all my data because it started me on a another server with a fresh account

[pure flame]

Did anyone else have trouble trying to collect rewards from Voyage Log? I can’t seem to collect the last two rewards (including the coveted SSR box). Tried the PS5 cursor to no avail.

X only brings up item details.

[mental silo]

unfortunately u are ps, here are mobile/pc. so we have no clue. unless u report on ps server

[pure flame]

via in-game flow?

I'll try that--ty!

[mental silo]

ps have their own discord server. u can try search

[buoyant basin]

how will i know when my transfer has gone through?

[wary shuttle]

We do not send emails, so you will need to check it only manually after batch 5/6 maintenance

[pure flame]

Thank you so much! The CS bot didn’t even steer me in that direction.

Would you maybe consider including a link to the PS Discord server in your pins? It's not abundantly clear to brand new players looking for help on Playstation that there is a chasm in support between platforms.

[near charm]

I really got stuck with the transfer

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

https://cdn.discordapp.com/attachments/880776818527981598/1351481038387548171/image0.gif

[near charm]

No

English not my main language

Langauge i understand nothing

[wary shuttle]

copy paste into translater

[near charm]

But is too long

[wary shuttle]

or ai

[wary shuttle]

what is your main language?

[near charm]

None supported in the game

[wary shuttle]

you just transfer and wait for your batch to complete

you log into the game using EMAIL login method

that's it

https://cdn.discordapp.com/emojis/1298131632599072810.webp?size=96&animated=true

[near charm]

Even if I was linked to Apple only, I have just to write the Apple email manually?

Using email method

[wary shuttle]

what is your main language? I'll use AI

[near charm]

Italian

[wary shuttle]

Ecco la traduzione in italiano:

1. Informazioni sul Trasferimento degli Account

Tower of Fantasy è passato al nuovo editore (Perfect World Games) dal precedente (Level Infinite). Di conseguenza, tutti i giocatori devono trasferire il proprio account e aggiornare il gioco per continuare a giocare.

Per completare il trasferimento, visita la pagina ufficiale:
https://www.toweroffantasy-global.com/events/accounttransfer/en/index.html (assicurati che il link contenga "en")

1.1. Note Importanti sul Trasferimento

• Il trasferimento non è più disponibile per gli account Ospite ed Epic Games.
• Il periodo di trasferimento è iniziato il 23 dicembre 2024 e durerà fino al 25 aprile 2025, 00:00 (UTC+8).
• I giocatori che hanno completato la verifica prima del 13 marzo hanno già avuto i propri account trasferiti.
• Se non ricevi le email (es. codici di verifica), imposta le preferenze della tua email su "accetta email da @mail.perfectworldgames.com" prima di riprovare.

1.2. Risoluzione dei Problemi Post-Trasferimento

1. Controlla l’account LI principale (email/Facebook/Twitter/ecc.) collegato al tuo account PWG. Assicurati che sia lo stesso usato per giocare sui vecchi server. Verifica anche l’email usata per creare l’account PWG (dovresti aver ricevuto un codice in precedenza).
2. Accedi al gioco usando SOLO IL METODO EMAIL—evita Steam, Google o altri metodi per ora.
3. Controlla che l’ID PWG corrisponda sia nella pagina di trasferimento che in gioco (Impostazioni → Centro Account → ID).

Se hai seguito tutti i passaggi correttamente e il tuo trasferimento è già stato processato, ma non vedi il tuo personaggio:

1. Chiedi a un giocatore della tua regione di cercare il tuo UID o nome del personaggio nella lista giocatori. Se è presente (= il tuo personaggio è stato trasferito), prova a cercarlo manualmente controllando tutti i server (a volte i personaggi vengono spostati su un server diverso).
2. Se né tu né altri riuscite a trovare il personaggio, [contatta il supporto](#transfer-support message).

1.3. Programma del Trasferimento degli Account
Stiamo elaborando i trasferimenti degli account in lotti per i giocatori che hanno completato la verifica di autorizzazione.

Fai riferimento al programma per i tempi di trasferimento. Gli annunci verranno pubblicati sulla community ufficiale (https://discord.com/channels/932906923236401182/932912268461608980) dopo ogni lotto di account trasferiti. Resta aggiornato per ulteriori informazioni sui prossimi annunci. Tieni presente che il tempo di completamento del tuo trasferimento dipenderà dall’"ultima ora di invio della richiesta di trasferimento" e dal relativo lotto di trasferimento.

Batch 1
Batch 2
Batch 3
Batch 4
Batch 5

[near charm]

I appreciate you

But

[wary shuttle]

Italiano:

Devi semplicemente accedere al sito, collegare il tuo Apple Login alla nuova email PWG e attendere il Lotto 5. Se hai problemi con l'Apple ID, contatta l'assistenza di Level Infinite.

English:

You just need to log in to the website, link your Apple Login to the new PWG email, and wait for Batch 5. If you have issues with your Apple ID, contact Level Infinite Support.

[near charm]

I have to go in the site web doing what

[wary shuttle]

transfer your old ToF account

[near charm]

One moment please

[wary shuttle]

from LI (Level Infinite) to PWG (Perfect World Games)

[near charm]

Here I have to write manually the email I was using for tof?

[wary shuttle]

yes

or use 3rd party

[near charm]

Ah it work with 3rd party too?

[wary shuttle]

yes

[near charm]

Ok but one question

After updating the game after long time

Without knowing nothing

I linked my account to Apple like usual

But saw it was all reset

So the question is

[wary shuttle]

#technical-help message

[near charm]

Now I have the same apple account linked with the reset one

[wary shuttle]

you need to wait for Batch 5 maintenance to complete

[near charm]

What I have to do I have to unlink first?

[wary shuttle]

do you have the same PWG ID?

[near charm]

No wait I still haven’t done that

[near charm]

Wait wait wait

[near charm]

Before to do that, I have to unlink Apple account I have linked again being unaware of all that?

[wary shuttle]

no

you log in using Apple ID here

[near charm]

Yes I mean in game

[wary shuttle]

you do not log in using Apple, but Email

[near charm]

In game I’m linked to Apple

Ok

So In game I have to

Unlink?

[wary shuttle]

unlink what?

[near charm]

Apple account that I linked

Or is the samev

?

[wary shuttle]

for what do you want to unlink it?

[near charm]

Becauss you told me I have to log in game with email

Right?

[wary shuttle]

yes

[near charm]

So if I’m linked to Apple now is useless? And maybe wrong too?

[wary shuttle]

lets start over

[near charm]

Ok

Because I wrongly linked to Apple in game I didn’t knew

[wary shuttle]

• you linked your main Apple ID (Level infinite server account) with ToF character on it to PWG email (new server)

• you log into the game using PWG email

• you wait for Batch 5

[near charm]

Yes I did that

[near charm]

But still didn’t made that

[wary shuttle]

then you did not link it

= you didn't not transfer your account data

do you have this?

[near charm]

Yes but the question is since I have to enter the game with the email, now the game is linked to Apple with all reset ok? Unlink Apple? And onky write it manually in email?

[wary shuttle]

did you log into the game using Apple ID?

[near charm]

Linked to Apple ID with account reset but I still haven’t done this

So before to do this I have to unlink Apple ID in game?

[wary shuttle]

oh, so you made a new account and linked it to Apple ID

[near charm]

Or if it remain linked is same?

[wary shuttle]

you will need to delete it

[near charm]

Basically found it to be reset… bc transfer

[near charm]

Ok so I don’t unlink, I have to delete?

[wary shuttle]

Settings - Account center - Delete account

you can try to unlink if you can

[near charm]

In game right?

[wary shuttle]

yes

[near charm]

I think I will try with deleting as unlinking maybe it will say 2 characters with the same email

[wary shuttle]

your new account is empty, so you can choose anything

and after that you will need to transfer your Apple ID data to PWG servers

[near charm]

So after that I have to do that ?

[wary shuttle]

if you have problems with Apple ID, contact LI CS (i'll send you their email in a minute)

[near charm]

So

Delete account

Then site web linking to same account I was playing

Should come email

And

[near charm]

What’s with This?

The numbers that will come

[wary shuttle]

log in using PWG email and check if this PWG ID matches with in game PWG ID

[near charm]

Ok so wait

It come an email with numbers right

So that’s the id in game

[wary shuttle]

Level Infinite support (for old account issues): [e-mail]
Perfect World Games support (for new account or in game issues): [e-mail]

both should match

[near charm]

Then I have to write in email the account I was playing with

And the ID in game have to be the same of the email

Right?

[near charm]

Ah ok so the number appear directly in the transfer page?

[wary shuttle]

yes

[wary shuttle]

do you see this page or not?

[wary shuttle]

please, log in using Apple ID since it has your old ToF data

[complete](#technical-help message) your transfer and wait for Batch 5

[near charm]

Just one last question

In game I have to log in with email, it ask something else too or only email to write?

[near charm]

Yes

[wary shuttle]

you click on email

[near charm]

Yes

[wary shuttle]

good

[near charm]

So then I write the email manually and the number have to be the same but what if not the samev

?

[wary shuttle]

yes

do you know what email you should put there?

[near charm]

Yes

[wary shuttle]

good

[near charm]

The same linked to Apple no? Account I always used

[wary shuttle]

You linked Apple to a new PWG account

you use that PWG email

and you should have the same PWG ID on the transfer page and in game

if you don't, try and check everything again

[near charm]

Ah

Ok thanks

After before logging in

I have to wait?

How long

25 April?

[near charm]

So in April 7?

[wary shuttle]

we are going to have a maintenance between April 7 and April 16

[near charm]

Ah

And how do I know that this maintenance is done for transfer

You write in server?

[near charm]

Ok so there is to wait

Let’s put the case of both site and in game id not matching how do I restart over?

Sorry for all the questions

[near charm]

In the waiting process I will see this ?

[wary shuttle]

You need to see it now

When you get that page, you check your PWG IDs and wait for Batch 5

If your PWG ID is different, contact PWG support

If you don't see your character after Batch 5 maintenence, please contact LI and PWG customer support and provide them your account info and explain the issue

[wary shuttle]

LI support

PWG support > #transfer-support message

[near charm]

Ok I have to contact for support I don’t have to redo it, manually so

Thanks for your time and patience hope you are paid for this I don’t want to make go crazy none

[wary shuttle]

It's okay! You are welcome

[buoyant basin]

how can i confirm? do i just i just log in with the email that was connected to level infinite in the “sign in with perfect game world” option?

[mental silo]

login with email method. the same email

[near charm]

Wait what with the perfect world games account and email ? What we have to do with those numbers written? Sorry it’s again me lol I’m waiting someone

[wary shuttle]

you log into the game using PWG email

why PWG email and not Apple ID or LI email? We are under PWG now, so we need to log in using PWG account

why do we need to check PWG IDs? To see if you logged in correctly

[near charm]

Ok so why this number is needed?

Ah ok

Hum

[near charm]

Understood

But in future linking won’t work anymore? We will have always to log in through email?

[wary shuttle]

you can link your PWG account back to Apple later

it is confusing a bit, but it is what it is

[near charm]

So for the first through email and then I will be able to log in with simply linking it the second time ? Or there will be a specified moment that we will be able to link it?

[wary shuttle]

• you log in using PWG email
• you go to Settings - Account Center - Linked account and link your PWG account to Apple
  and later you will be able to log in using Apple

you can do it now, but make sure your PWG IDs match after that too

[near charm]

Oh I see

So once I linked I have to see if the number Id still correspond

[wary shuttle]

ye

[near charm]

Ok thanks

I have to help someone else too that’s why I do many questions sorry

[near charm]

Sorry one thing but from what I understand it will sent nothinf on the email that we use for log in right?

[wary shuttle]

yes

[near charm]

I past it was different tho?

[wary shuttle]

your PWG email should get this

[near charm]

Ah oki so that’s what comes in the email?

At the end of everything

[wary shuttle]

• you transfer
• you get the email
• you log into the game using PWG email and check PWG IDs
• you wait for batch 5

[near charm]

I get the email what

[wary shuttle]

?

[near charm]

The second point what you mean

[wary shuttle]

this

[near charm]

Ah ok

But I don’t have to do nothing with that

[wary shuttle]

yes

https://cdn.discordapp.com/emojis/1298131632599072810.webp?size=96&animated=true

[near charm]

Ty

[near charm]

You are best moderator I talked to speaking in general

[wary shuttle]

we're all good, just on different channels

[near charm]

Yes but I mean on other servers none give so much time like you do, and you reply fast too thank you

[wary shuttle]

you are welcome!

[near charm]

The process you have told me is same for pc too?

[wary shuttle]

transfer page is the same

in game settings are also should be the same for pc and mobile

[near charm]

In the site web ?

This appear?

[near charm]

Thanks

Here need to write the email and create a password?

[wary shuttle]

yes

[near charm]

But

Where it ask to put the code of verification

I mean where need to put the password to create?

[wary shuttle]

you create it later

[near charm]

Okok understand thanks

Now is the time that we put the same email in game?

[wary shuttle]

yes

[near charm]

But before that we have to clikc continue?

lol

He did wrong I think

[wary shuttle]

yes

[wary shuttle]

?

[near charm]

Omg he didn’t done and put directly the email in game

🤦🏻‍♀️

What in this case

Omg

[wary shuttle]

delete the account

[near charm]

Ok

[wary shuttle]

or he can try to link it

but i think the website will show error

[near charm]

He told me he logged with email but now is showing Facebook

And the id is not same

Help

Lo

[wary shuttle]

huuuuuh?

[wary shuttle]

because he didn't transfer his account on the transfer page

[near charm]

So have to delete account and re write in game?

[wary shuttle]

try transfer first

[near charm]

Yes he did

[near charm]

Is showing with the ✅

[wary shuttle]

and it shows green text?

okay, good

tell him to relog in game

[near charm]

So he don’t have to delete nothing to rewrite manually the email?

He have just to relog?

[wary shuttle]

you need to relog first to check if PWG IDs match

[near charm]

Yes all good he done

Omg

So now he need to wait right

All is same now

[wary shuttle]

they match, right?

[near charm]

Yes the ids are the same in game and on site web

He can log off now

[wary shuttle]

lets gooooooo

[near charm]

?

[wary shuttle]

no need

[near charm]

I mean

Out of the app

[wary shuttle]

now you just wait

just close the game

ye

[near charm]

Everything will remain saved right

[wary shuttle]

ye

[near charm]

What about the site web need to keep it open?

[wary shuttle]

you will just need to open the game after Batch 5 maintenence and check if you have your character there

[wary shuttle]

you can close it

[near charm]

Okay thanks

[near charm]

We will get pinged in server when the transfer is done?

[wary shuttle]

sadly no

[near charm]

In theory now he can link the game through Google like he was before ?

Or if he will do this after the batch

Is same?

[wary shuttle]

i think he can do it now

[near charm]

Later after the batch is not possible?

[wary shuttle]

and the PWG ID stays the same

[wary shuttle]

possible

you can link it at any time

you can also set your password for email there

[near charm]

He told to me that it didn’t ask to put any password

[near charm]

Ah ok so during the process

It doesn’t ask to put password

You have to do for yourself

[wary shuttle]

ye

actually, it does ask, but in the game after logging in

[near charm]

But the password is only if linked to to email

If linked or Google or Apple doesn’t need?

[near charm]

So when the batch will be done?

[wary shuttle]

it will ask your Google/Apple password just one time and save it

[wary shuttle]

https://discord.com/channels/932906923236401182/932912268461608980

[near charm]

Ah so when we link it ask to put the password of Google/apple ?

[wary shuttle]

noooooooooo

when you link your account to 3rd party it asks you to log in to that 3rd party first

like in any other game

[near charm]

Ok so need to create password of the game and if linking to Apple or Google, it ask the password created for the game

[wary shuttle]

just link it or set a password for your pwg email account

[near charm]

Ok so if link no need password?

Lol

I think I understand

That it just ask for accept the linking

[wary shuttle]

m?

i think it's better to just wait for the transfer

[near charm]

Haha yes

[near charm]

Then after transfer will proceed on linking to Apple

[wary shuttle]

yes

let's not complicate things, so it's best to just wait. If there will be problems after the transfer, contact support

[near charm]

But for the email need to create password because after batch when logging the character it will ask the password created

[wary shuttle]

you don't have to

just ignore it for now

[near charm]

Ok sorry

[wary shuttle]

it's okay

[near charm]

So I let it like this without putting any password for now alright thanks

😅 👍🏼

Sorry one last question 💀 normally the batch happens the last few days? Like the last day for this batch is the 7 April could be any moment or probably the 7?

[wary shuttle]

it can be on April 7

but also can be on April 11 or 16, etc

depends on them

[near charm]

Ohhhhhhhhhh

Wait

But it says between

So also 8-9-10?

[wary shuttle]

ye

at any day between 7 and 16

[near charm]

Ahhh

Understand

Thansk

[wary shuttle]

only Devs know when

[near charm]

The 00 is when

[wary shuttle]

m?

[near charm]

Chinese time?

[near charm]

Let me go see

Can u use time stamp?

Bevause utc I never understand good

[near charm]

In CET will happen 10 am?

[wary shuttle]

it can happen at any time

just wait for an announcement in https://discord.com/channels/932906923236401182/932912268461608980

you won't miss it

[near charm]

00:00 utc + 8

What time is it in CET?

[wary shuttle]

you can use internet for this

[near charm]

I don’t understand it

💀

[wary shuttle]

you don't have to

just wait for an announcement in https://discord.com/channels/932906923236401182/932912268461608980. This can happen anytime between April 7th and 16th

[near charm]

Sorry 😭

[wary shuttle]

it's okay

[near charm]

If happen to delete the chronology for the web browsing is the same ?

[mental silo]

u can always use this to translate to local time
https://hammertime.cyou/en-GB

[near charm]

Ty I know

[mental silo]

so u know....

[wary shuttle]

[near charm]

Someone told me

[merry olive]

Help! I can't log into my account from my myriad server even though I transfer and did the password it still goes to the beginning of the game.😱

[twilit pagoda]

When did you transfer?

#transfer-support message

Check the schedule ^

[buoyant basin]

so when the batch finishes does this mean my account will be transferred? because i just tried to log in with pwg and the id matches the one i was sent when i requested my transfer but it made me a create a whole different account

do i just delete this one and retry again when the batch is finished or will it automatically transfer if i log in after the batch finished

[frosty portal]

yes, when did you transfer? are you in batch 5?

[frosty portal]

the old one should overwrite it, no worries

[solemn dome]

Hi, I have a question regarding the transfer

So I've been playing ToF since day 1 but went into a long hiatus since May 2024 after the Evangelion collab, only to realize now that the original LI server is no longer accesisble due to the publisher transfer. I read my notes and recalled that I logged in ToF with the same LI account as my Nikke account. But also noted that I had ToF binded via Google to a different gmail address.

Key points :

1. I have one single Level Infinite account to play both ToF and Nikke registered with : "Gmail A"
2. Based on my notes however, I discovered that I had binded the same ToF account via Google as well but with a different address, "Gmail B". Is this actually possible, or was my old self mistaken when making the note?
3. Hence, how do I proceed to the transfer page? Should I use "Gmail A" or "Gmail B"? Also should I use the Level Infinite Login method or Google Login method in this page? Do they impact in terms of actually identifying the correct account?

My apologies if this question has been answered before, but I would greatly appreciate it if anyone can help me. Thank you

[spiral crystal]

Where to set or how to remove the in-game top up limit?
This happens after the transfer

[wary shuttle]

Contact PWG CS. They will give you more info about this limit

[wary shuttle]

on the transfer page you log in the same way you logged in before to play ToF

if you used google, log in through it. If you used Level Infinite email, then use that

https://discord.com/channels/932906923236401182/1344023421410869359

[solemn dome]

Thanks for the quick response! Since I played on my PC , I remember the Level Infinite launcher, every now and then it made me manually input the email and password so I guess it wasn't a Google login then?

[spiral crystal]

Thanks.
Which CS should I contact? This discord, or the where to find the contact?
I tried to send email to [e-mail] but the reply said the receiver mailbox is full.

[wary shuttle]

transfer both (Google and LI)

but yeah, i think your main account was LI

[wary shuttle]

try in game CS

[solemn dome]

Alright I'll do both then, correct me if I'm wrong but there was a Google binding option in-game back then even if you already log in via LI since day 1?

[wary shuttle]

in the LI launcher account settings

this is what the old account settings looked like

[solemn dome]

Thanks for the info, so I guessed I did have both LI and Google bind back then

[elder basin]

Hello,
I've started playing ToF, after Batch 4 & checked my character.
Everything went fine! Thanks so much for everything!

Except for one thing:

• My name has changed from “✽ ✽ ✽ ✽lyne” to “✽ ✽ ✽ ✽lyne$” with letter ($).
• I'm the only player with this character name in Astora server (when I search the same name without ($), it says “Wanderer not found”).

• Is there a way to change it back to my original name without the added ($)?
• Do I have to use an “Identity Update Card” to get back my original name?
  .

[elder basin]

I just used “Identity Update Card” & my name is back to normal now, yay!

[spark jungle]

[maiden hawk]

Do I need to go to a certain place to trigger go to aquaville quest?

[wind warren]

hey is batch for transfers complete or nah?

[maiden hawk]

I remember getting this quest but since I stop. I skip this one and go to gesthos and suddenly this one does not appear anymore

[wind warren]

am i ded?

[twilit pagoda]

#transfer-support message
Check the schedule

[wind warren]

batch 4 says it's completed but i still don't have my character back

[twilit pagoda]

When did you transfer? did your IDs match?

[wind warren]

yes

march 11th

[twilit pagoda]

and you made sure you clicked on the correct server/region?

If so then contact support

[wind warren]

ty

[wind warren]

Hmmmm

I have my old UID

[wary shuttle]

good

[wind warren]

Is thay the one that's gonna show up in game?

Could you by any chance do me the favor, please? 🙏

[wary shuttle]

what is your region?

[wind warren]

NA

[wary shuttle]

give me your UID

[wind warren]

1201991735

[wary shuttle]

do you remember your name?

[wind warren]

Same as here

Which email do i use? New transfer or old?

My character was in lunalite

[wary shuttle]

unfortunately, I can't see your character there. You need to contact support and provide them with all the necessary information

[wary shuttle]

You log in with PWG email

[wind warren]

Man this freaking stinks 😖

Thank you for helping though @wary shuttle

[wind warren]

❤️

IM BACK

I was trying to log in with the new accounts I had to make or whatever to do the transfer authorization instead of my email.

When I did the email it took me directly to my character 😭😭😭😭😭😭😭😭😭

@frosty portal dude finally! 😄

@wary shuttle thank you again!

[wary shuttle]

lets goooooo

[wind warren]

🤣

yeees

trying to log in on steam now

[wary shuttle]

huuuuh, why couldn't i find your uid and name then... hmmm. let me try again

[lofty helm]

is the uid in the site different from the uid ingame?

was tryna check the web event if i could claim more stuff but it says no eligible characters on the site

[frosty portal]

Yay, happy for you! 😄

[wary shuttle]

[frosty portal]

are you on NA?

[wary shuttle]

ye

[frosty portal]

the PWG ID? it should be the same on the website and in-game

[lofty helm]

oh really. mine is different hahah

or maybe because my acc havent teansfered yet?

[frosty portal]

did you use the same login method?

[lofty helm]

but i alr claimed plotti before ao idk what happened

[frosty portal]

IDs should always match, even before your batch transfer date

[lofty helm]

mine isnt idk hahha

but i managed to claim plotti before

[frosty portal]

use email login for both

[lofty helm]

my uid ingame is 110233389416 but on the site its 62355140

yes but my account hasnt transfered yet maybe that? or idk

[wary shuttle]

1st is UID, 2nd is PWG ID

[lofty helm]

yea

[wary shuttle]

transfer page doesn't show character UID, but LI and PWG IDs

so what should match? - PWG IDs

[lofty helm]

how do i know if it matches

[lofty helm]

can i check pwg id ingame?