technical-help

[mint torrent]

I just did the transfer authorization like 5 minutes ago

so since i haven't been approved or denied yet should I just find a way to delete the account?

[frosty portal]

oh okay
in that case, yeah deleting shouldn’t be an issue since it hasn’t been transferred yet
but I’m not 100% sure

accounts can be deleted in the game

but you won’t be able to enter the game

bc of the parental consent issue

[mint torrent]

yeah lol

[frosty portal]

so yeah just gotta wait now that I think about it xD

[mint torrent]

LMAO alright

i'll just continue playing under a google login until i get something in my email 🤷

thanks :]

[earnest shuttle]

Anyone having map exploration points missing

[wary jolt]

My account transfer process has started but there is still nothing in my account, when will my character come back?

Does anyone know ?

[twilit pagoda]

#technical-help message
Check the schedule

[real junco]

Try setting field energy visibility to 2000 in settings

[mossy lotus]

Tysm, we were able to do it now.

[mental silo]

oh

nice

[elder basin]

Yeah, I guess I need to wait until next batch! Hope it goes well
Thanks so much everyone for your time & effort!! Y'all so awesome!

[mint harness]

how long do i have to wait for the transfer to work? i logged in and my account is brand new… even tho i played this game before

[frosty portal]

#technical-help message

if you just transferred, wait for mar 24-apr 7, batch 4

[mint harness]

i transferred around this week

[frosty portal]

yup, just wait then

[mint harness]

what if i transferred twice? will it be on the same uid

nvm i js tried itll be on the same uid

[frosty portal]

you “transferred twice”?

yes, if you use the same acct info/email it will be the same

[mint harness]

if i tried to is what i meant

[frosty portal]

you don’t need to transfer twice

[proper sequoia]

Hey just a quick question I’ve been playing this game a year ago the last time. Now I logged in to the server transfer and just wanna know if I get a message about when the transfer is finished (it’s been like 10h now)

[real junco]

Gotta wait for batch 4 now. Probably a few more days or a week

[proper sequoia]

Alright. Do I get a mail?

[frosty portal]

Nope 😦
they will announce it on twitter, #tof-tweets

[proper sequoia]

Cool. Good for people that aren’t on twitter 😂

[wary shuttle]

sorry for the ping

[cobalt dragon]

@wary shuttle Hi Moderator. In last Patch dev resolve problems with gameplay on Antoria Simulacrum ?

[cobalt dragon]

Finally ?

[wary shuttle]

unfortunately, I can't answer this question, I don't know much about in game (Simulacrum) bugs

[wispy bone]

Hey guys, it happened again. The temporary solution is to delete the game and reinstall it, but I'm tired of having to download 80GB every time I close it. Does anyone have a solution? I'm opening it from the launcher.

I'm stuck in the menu and can't pass the login scene

Can I post a video of my problem?

Or that is not allowed

Account center does not open anything and customer service says "please log in to your account" so I can't even contact them

[somber laurel]

when I play tof my memeory is 90% is that bad on laptop ?

[deep smelt]

at the serene grove event you have to unlock everything to have it

[deep smelt]

at the serene grove event you have to unlock everything to have it

[devout stirrup]

I can confirm that redownloading (for the 4th time) on steam does NOT fix the issue with not being able to log in

Please someone help

Its getting frustrating now

How does no one know how to fix their own game

Please can someone give me a fix

I physically cannot press account center

Like it does nothing

i may be a genius

But now i cant find my account

[prime atlas]

Click on dis next. >w>

(Was in a fullscreen game and discord is MUTED LUL, sawry. X3 )

[devout stirrup]

Already did that part

I’ve sorted it

It’s to do with pop ups

[prime atlas]

Clicking on it should display a new window for email and pw for UR Perfect World account. >w>
just fill those out, press login, and U can start enjoying the game (Just don't 4get wat server UR old TOF character was on, and dats how its suppose 2 go any way). >w>

[devout stirrup]

How do i claim my account transfer rewards

I dont think i recieved

[prime atlas]

Now dat one is beyond my authority 2 help. >w>

[devout stirrup]

Where would they be if they were able to be claimed

I cant even remember what it should be

[prime atlas]

Once U log into PerWor-TOF on Ur old characetr account or teh ocne U been playing with, U should get UR Transfer Rewards in the TOF Inbox located under the mini map. >w>

[devout stirrup]

What rewards was it again

[prime atlas]

IDK. X3

I just go 2 mail, and click claim all LUL. X3

U also got a redeem code as well " 0225REBORN "(Expires on April 28TH) if u missed dat. >w>

And be4 anyone asks. >w>

[devout stirrup]

I already claimed everything i had but i dont see anything substantial in my account

[prime atlas]

"Google AI: To redeem codes in Tower of Fantasy, navigate to the Giftbox icon (top right), then select "Rewards," then "Exchange" to access the redemption screen, where you can enter and redeem your codes.". :3

[devout stirrup]

So im thinking it wasnt the transfer reward

[prime atlas]

ussually rewards arent dat impressive anyway. >w>

[real junco]

Transfer gift was 10 red nucs and 5 red vouchers if i remember correctly

[devout stirrup]

Ah ok

[fleet cedar]

fellas i have a question. I am loged into the game and the game's website with my steam account. however the UID in the game differs from the one i see on the website. What gives? Trying to make sure i have done the transfer process correctly

[mental silo]

acc id and ingame uid is different. acc id is longer while uid have specific pattern
refer to #transfer-support
no #1 and no #3

[fleet cedar]

shouldnt the UID number here match the perfect world account number ?

[mental silo]

yes

[fleet cedar]

well they dont, and i am logged into both with my steam account. So i dont understand what i ve done wrong

[mental silo]

both?

ur supposed to login with email on pwg site

it doesn't bind with anything yet after transfer

[wary shuttle]

if you didn't link Steam to your PWG email, then use PWG email for the web event page

so relog on the web event page and log in using PWG email

[frosty portal]

once your IDs match you can bind the Steam account then^

[fleet cedar]

How do i link Steam with me PWG mail?

[wary shuttle]

In game

Settings - Account center

[fleet cedar]

this?

[wary shuttle]

yes

OOOOOH

hold on

do you use Steam launcher to play?

was your old character even transferred?

[fleet cedar]

yes

[fleet cedar]

i started fresh with a steam login like a week ago and created a new character

[wary shuttle]

are you trying to complete the web event task now?

• you need to link email to your Steam first
• log out on web event
• log in using email option
• check if web event PWG ID matches with in game PWG ID

forget about transfer page for now

[fleet cedar]

I created a fresh mail, registered on PWG wesite, transfered this account, logged into the game Via email but when i try to link the email with steam i get an error message " the selected login account has pre-existing player data bound to it...."

[wary shuttle]

?

we transfer old (Level Infinite) accounts

[fleet cedar]

i went here

ah cant post links

i went to tof.perfectworld and was prompted to create a level infitine account which was then asked to transfer

[wary shuttle]

As a new Steam player who wants to complete the web event task:

• Log into the game using the Steam login method.
  -Link an email to your Steam account.

• Log in to the web event page using the Steam/email option.

• Check if the PWG IDs match.

If the PWG IDs match:

• Create a new LI account (without using your main Steam and email accounts) at the following link:
  https://www.toweroffantasy-global.com/events/accounttransfer/en/index.html
• Log into your PWG account using the email you just connected to your main Steam account.

Check if the PWG IDs match again.

they all should be same

The transfer was made for old players, but the event task is still there even for new players

which is... yeah

[mental silo]

[fleet cedar]

no matter the outcome , thank you both for taking the time to adress my issue

[sharp dune]

@wary shuttle and @frosty portal

Remember how LI told me that my char Ryu7's LI ID has to match "1695*******4324"

Some progress on this maybe...

[wary shuttle]

OOOOOOOOOOOO

[sharp dune]

🙏

[wary shuttle]

[sharp dune]

I'm praying so hard rn lmao

Been at this for 2 months haha

Will find out in 3 days or maybe more depending

[frosty portal]

😮

[ocean prawn]

Is there an update with fb login for LI?

[mental silo]

they said it fixed

[frosty portal]

yeah, try it and let us know!

[mental silo]

#technical-help message

[timber python]

You got your account back?

[sharp dune]

Unsure, but it might be the correct ID this time. (Hopefully). If LI is correct

But wont truly find out until the batch is finished

[cold badger]

Hello everyone. I need help with transferring my old account.

Background: Started playing on global launch, quit march 28 2024. Now I wish to login again but can't access my old character anymore.

What I've done so far: I've requested my data to be transferred via the webpage and have recieved my confirmation mail. I did requests on two mails because I don't remember which one I used while playing. When I login to my old server I can create a character with the same name as my old one, I can also search for my old friends and see their characters.
I have contacted customer support via [e-mail] but have not recieved any response.

As the deadline for account transfers creeps closer I am getting worried of losing my old account. Can anybody help me? Am I doing something wrong?

[wary shuttle]

when did you transfer?

[cold badger]

250317, so this monday

[wary shuttle]

"When I login to my old server I can create a character with the same name as my old one" - because your character wasn't transferred yet

please, do not make new characters and just wait for Batch 4

And if you won't see your character after the batch 4 maintenance, just come here again and we will tell you what to do next

[cold badger]

Would it mess with the transfer if I remove my newly created level 1 character?

Also cute disco dog

[wary shuttle]

on the same server?

[cold badger]

yes

[wary shuttle]

i personally wouldn't mess with deletion, but you can try it since again, your character wasn't transferred yet

we still have 3 Bathes left so you decide

[cold badger]

I'm gonna delete it just in case anything messes with the transfer. Though it shouldn't interfere. Somebody with a far more "normal" name shouldn't be punished if a new player takes their name on accident for example

[cold badger]

That's very reassuring to hear, thanks

[wary shuttle]

Hope everything goes fine

[cold badger]

I hope so too. Looking forward to seeing my old crew again

Thank you for your fast response and help

[covert raft]

i love it^^ ever since the 24h2 windows update my game looks only like this^^ cant attack. skin is gone.. can acces inventory and all just fine..

and when i reverted back to 23h2 it works again^^ its ONLY with the 24h2 windows version^^

and now the 24h2 force installed and i cant revert back to 23h2 anymore...

[frosty portal]

yeah either works
technically the old char is supposed to overwrite the new one

but deleting won’t be a problem either, you’ll just go through the transfer again and get a new PWG ID

[cold badger]

I ended up realizing you cannot delete characters so I grinded enough currency for a namechange card. Good enough

[frosty portal]

you can delete it through the acct center

but yeah sounds you like don’t need to xD

[cold badger]

Only found delete account - not character. Here's to hoping the transfer will be smooth. Thanks for all the help

[frosty portal]

yeah you’d have to delete the account
good luck, let us know how it goes!

[deep smelt]

I collected them all and it didn't unlock my Huang simulacrum

[drowsy hill]

That's just a skin

You have to get her wp first

[deep smelt]

It was a bummer then because I used up almost all of my dark crystal resources from what the game offered. I thought it would unlock my Huang simulacrum.

[deep smelt]

grow in 1000 years I will unlock it because it is very difficult to fall

[drowsy hill]

You can just grind map and believe in luck

Better way is wait for huang come to monthly pack then purcharse 5.99$

Also you can wait for anniversary 3 years on august, I guess they will give us 1 ssr

[mental silo]

its not monthly pack

[wind orbit]

@upper oak we continue here

@upper oak like that I think we can log in using the same email that we used to create the PWG account in the transfer, but for your case that has been linked like that I think you can try it first

[upper oak]

That's the same, but in my case I used the same emails, but when I created my Level Infinity account on the page, I created it without linking it to Google.

My question is, should I do the transfer again, but now have the account linked to Google from before the transfer?

[upper oak]

ok

How do I unlink the first account?

[wind orbit]

I don't know if your account has been or not, I think you need to try to login using a PWG account first, because there are some cases where people's accounts are transferred after the schedule or the next batch

[wind orbit]

Maybe you need to try login with PWG account in the game

[upper oak]

But I can't because it asks for mandatory linking and it can't be done directly from the pwg, and when I did it with an email that matched the pwg id, the data wasn't there and the cinematic appeared

[upper oak]

I did it on the 9th so it must have been transferred

[wind orbit]

so you've tried logging in using pwg and got the same result?

[upper oak]

The thing is, I don't understand how to do it directly from pwg, meaning within the game it must be linked to something.

Is the pwg?

In game

[upper oak]

Using email

[wind orbit]

it's the same, isn't it?

[upper oak]

Yes

[wind orbit]

Yep that one pwg

[wary shuttle]

Are you a new player or old one?

[wind orbit]

You only need to log in using pwg to access your account. You can see it on the login page. It's email, not Gmail.

[upper oak]

But it's because what Sula said before was that I had to link the email with Google, but what I did was create a new Level Infinity account but with the same email as the old account and then link it.

[upper oak]

old

[upper oak]

Yes, but it is outside the game and inside there is no specific one, unless it is by email, which appears with the same ID.

[twilit pagoda]

So your IDs did match ?

[wind orbit]

On the transfer page, you do create an infinite level account if you log in using Gmail, but that's only temporary, after that you will be asked to create a pwg account and after the account is created, there will be a notification in your email saying that your account transfer has been approved, did you get this email?

[wind orbit]

The top one

[twilit pagoda]

1. You logged in using email?
2. Your IDs match?
3. You are on the correct region/server?

[upper oak]

Yes, but when I try to start through Google, it tells me to do the transfer again, which is not linked if I use Google.

[wind orbit]

does your last page show like this?

[upper oak]

Yes to all of them and from what I remember I played in Asia Pacific on my previous account on the Pluto server

[wind orbit]

on mine it says that the transfer has been approved

[twilit pagoda]

Then send CS a video of you logging into the game also give them the IDs and show any other proof you have.
Let them know your progress isn't showing up and that everything does match etc.

[upper oak]

So there's the problem, mine says it was sent on March 9th.

[wind orbit]

Your account has been approved which means it's likely that the transfer has already taken place if it's the 9th.

But you not see yours account in the server hmm

[upper oak]

Should I send the video to support? Do you have a link where I can send it?

[twilit pagoda]

#technical-help message
To the email given here

[upper oak]

I will install the old version to confirm the server but I don't think that's it.

[wind orbit]

There is only one possibility that it has not been transferred yet, maybe in batch 4 your account will be transferred I think, because one of my friends' accounts was transferred before the 25th but was completed in the second batch

[upper oak]

ok

[drowsy hill]

Why not, just wait for few months, liuhuo already in that box

[vernal dove]

Why are there some characters that have no JP voice in the last 2 main stories? Like Anka and Nora

[dry pine]

how do i get to over here

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

1. Transfer page
2. Web event page

[dry pine]

oh

[silent needle]

Hi can anyone help me? whenever I go to D9 my character profile won't load, I can't attack or dash or use a weapon

Also in any multiplayer other players are not synchronized at all (from my pov), they just do a t-pose and warp around, boss monster's HP just stayed still until it suddenly dies, none of it is synchronized properly in real time for me, all of this with constant 40 ping.

[jolly wren]

Who should I contact for support?

my acc transfer is fail

[deep smelt]

I've ruined almost all of the dark crystal that the game offers me for nothing. I thought it would unlock the huang simulacrum. I don't even know if I'll keep playing it.

[frosty portal]

it looks like your IDs match, so that’s good
when did you transfer? if recently you might be in batch 4

[frosty portal]

I recommend putting the video on youtube (unlisted) so you can check when they view it
if you haven’t sent it already xD

also did you try searching for your old char in friends add? either make a new acct or ask a friend/crew member to check

then we can check if it’s a transfer issue or acct link/login issue

[mental silo]

thats completely your fault. you dont understand the system, yet you proceed to pull blindly. and in most gacha, they also sell skins most of the time.

skin is actually what most ppl want for end game. its just fashion

[jolly wren]

Iam transfer today dont know when i can play

[frosty portal]

check here

[frosty portal]

it’ll be march 24-april 7

[jolly wren]

:shirliHappy-1:

[upper oak]

I found the error. What happened was that I confused emails and made a transfer with an email that had no progress, my mistake.

sorry

[mental silo]

[upper oak]

But I'm trying to transfer (with the email that is) and in one step I don't receive the verification

Now I'm trying to make the transfer from scratch with the correct email, but I don't receive verification at this step.

[frosty portal]

hmm
maybe use a different email for its PWG account?

[upper oak]

I'm using a different one than the one I used for the first transfer, but now I logged into the old TOF and saw the email with my details, but verification doesn't arrive at that step. I'll try again in a bit.

I accidentally disagreed that I don't want to transfer my account, how do I reverse that?

[mental silo]

...

[frosty portal]

huh?
you mean the old one?

[mental silo]

take it slowly man, u don't wanna f up

[frosty portal]

as long as you didn’t delete it, it will still be there
if you did delete it you can retransfer and wait for the next batch
not sure if I’m understanding correctly

[upper oak]

To the old account with the progress because I was looking to return and see if it worked but now it won't let me do it

[frosty portal]

did you delete it?

if not, just log in with the first PWG email

[upper oak]

I just said I don't agree with the transfer, I didn't delete it.

[frosty portal]

“don’t agree with the transfer” could you explain that part?

oh wait

you refused the transfer entirely

[upper oak]

The problem is that the first pwg is an email with which I have nothing, the email with which I just gave you that I disagree is the one with the data

[frosty portal]

welp
can only ask CS and pray xD

yeah
don’t think you can change that on your own anymore

[mental silo]

try to return to the page that u disagree, usually have something to change ur mind

thats why u do slowly and carefully

[upper oak]

I clicked there because I didn't receive the verification and I wanted to return to try again.

[mental silo]

verification? shouldnt u tick the box and press confirm transfer?

[frosty portal]

I’m pretty sure that was only available til end of Feb

the “decision modification period” was Dec-Feb

[upper oak]

I registered again but that's what it says because I disagreed.

[upper oak]

I did that with another email so I could send you, as you can see, where I disagreed.

You have confirmed your refusal to transfer your Tower of Fantasy data to the new publisher.

Please note that Level Infinite servers will arrive on February 23, 2025 at 4:00 p.m. (UTC+0). All data related to Tower of Fantasy will be deleted before April 30, 2025 at 4:00 p.m. (UTC+0).

That's what it says

Do you think that if I write to support you can help me?

[mental silo]

🙏

[mental silo]

what im asking is, what kind of "verification" that u need to check in email and not found it?
afaik the 2nd step just checkbox and confirm. after that u login

[frosty portal]

there have been a couple people in that situation who tried to contact CS
but we haven’t heard if they’ve been successful

[frosty portal]

no in that example they were trying to transfer a blank account

their actual account won’t let them go back to that page

because you can no longer change your decision after Feb 😦

[mental silo]

really? i just close browser and open again

[frosty portal]

you did the same thing?

[mental silo]

im asking before he click decline transfer

[frosty portal]

I’m pretty sure he already did though

[upper oak]

According to official information, players who do not authorize the data transfer by 4:00 PM (UTC+0) on February 23, 2025, will be able to continue playing until that date. However, all Tower of Fantasy-related data on your Level Infinite account will be deleted on April 30, 2025, at 4:00 PM (UTC+0). Do I still have time to complete the transfer, or is it too late?

[mental silo]

i mean he just did decline transfer today right?

[upper oak]

I have to enter my email and click on verification and it sends me a code which I didn't receive.

[frosty portal]

@upper oak yeah when did you decline it?

also try checking spam/junk folders for codes or adding it directly to email permissions

[upper oak]

oh no ....

[upper oak]

yes

[frosty portal]

huh?
I assumed you made a new blank LI acct and went through that process just to show us what it told you

[mental silo]

the login for linking right? u can also use password method u know. and if it failed, just close browser and try again instead of randomly click

...

[upper oak]

yes

[frosty portal]

I think you’re gonna have to email CS

[upper oak]

Enter by password but that is only for registration and after the step you show mandatory verification

[upper oak]

I think so

Should I send you a normal email explaining my case directly to your email?

[frosty portal]

Me? I’m not CS xD

just a player like you

email it to [e-mail]

[upper oak]

I entered junk and indeed the verification codes are there, what a problem bro....

[mental silo]

did the timer work?

[upper oak]

I don't understand

[mental silo]

before get verification, u need to click checkbox down there agree, them u can click on get verification box

[upper oak]

Should I use this one ([e-mail]) or the one you sent me?

[frosty portal]

no that is the old one, won’t work anymore

[upper oak]

That appeared to me but I can't anymore.

[upper oak]

ok

[mental silo]

tell me if u done see the vdo

[rugged smelt]

Heyo! How are you all doing?

I'm facing a bug after the activation of the Omnium towers to first visit Hykros, where I cannot go to Hykros. Doesn't even show the option to port. I tried logging in, switting from DX11 to DX12, reseting the pc, porting to other towers, but nothing works.

[mental silo]

did u see the video yet? i assume yes. so im gonna del the vdo
(vdo deleted)

[mental silo]

can u show full screen shot? or video?

[rugged smelt]

yeah

[mental silo]

show screen
menu>terminal>story

[rugged smelt]

It's selected the correct story.

As you can see on the top right, it says "Go go Hykross"

[upper oak]

I have a problem which I made a wrong account transfer of my data with the wrong email, so today I tried to do it with the email that did have my old data but when I got to the second step which sends me a verification to the email I noticed that it was not arriving but it was my mistake for not checking the junk section, in which the verifications were arriving, but before seeing that they were arriving in the junk section, I clicked where it says that I disagree (where I marked in the photo below) with the data transfer to go back one step and try again, what I didn't know is that this would prevent me from trying to make the transfer again. So is there any way you can let me make the transfer and thus give me time to not lose my data.

I will send that message

[upper oak]

But what video?

[frosty portal]

it sounds good, include your LI acct email, char name/UID/server if you can

[upper oak]

I just put my email and already sent it, if there's anything I'll be on the lookout.

We'll have to wait, and what form are you referring to?

I guess the form would be my message.

[mental silo]

@upper oak now watch

im gonna delete

[mental silo]

ok. i will try that

[upper oak]

I was clicking on the little box there, the problem was that the verifications appeared as unwanted, that's why I thought they weren't reaching me.

[mental silo]

i tried that works fine for me

in case like this, don't randomly click ok. unless u confident and willing to take the risk

life lessons for u

[upper oak]

It works but it sent it to junk mail, and I didn't realize I was getting the verification.

[upper oak]

yes

[upper oak]

Question: I'll send them another message on Monday. Will they review it during customer service hours?

[frosty portal]

they reply during day in CN time

sometimes on weekends but slower

[upper oak]

Dear player, thank you for your patience and support! There are currently many users who have service consultations, and our team is working hard to handle them. Your feedback is very important to us, and we will solve the problem for you as soon as possible!

I speak Spanish, does it matter if I send it to you in Spanish?

Guys, when I refresh the page for a few moments, the account verification appears, so I clicked on it and was able to continue with the steps.

The problem is that when I try to make a transfer it tells me that my account does not meet the requirements and I suppose it's because I disagreed just now.

If instead of using that pwg which tells me I am not compliant I use another one, will it let me make a transfer?

[rugged smelt]

Wdym?

[real junco]

Have you tried opening the map and going there directly??

[rugged smelt]

Yes, dont work cuz I dont have Hykros open yet

It's the story quest that allow me to go there.

[rugged smelt]

Found the problem. I had the pathway to Hykros blocked because of an earlier story in the game I hadn't completed because the quest pathing is a mess. Now it's fixed, thanks for the help.

[frosty portal]

I am curious why it is in both french and spanish xD

anyways, I suppose you could try to connect it to a different PWG email and see if it works, but I’d assume your decline to transfer is with your LI account

[mental silo]

thats why i ask for terminal>story screen to better understand which chalter is completed

[upper oak]

Question: The long id on the left is the one from the old account, right?

Because if I put another pwg on the right without removing it, I can make the transfer.

And I don't know why it's in French and Spanish, the Spanish is because my computer is in that language, the French is weird

[mental silo]

its called Adventure pack

[drowsy hill]

Man I just forgot, not was in game to check

[frosty portal]

yes

[upper oak]

How do I see the ID of my old account, that is, within the old tof where I see the ID to confirm that it is the one that appears

[dry pine]

so i just downloaded the game on PC, but it crashes before the first loading screen finishes

[dry pine]

@lone perch

[slate basin]

Hi guys, how do I get the password to open the coded door when the robot catches us for the first time?

[formal island]

ok guys so i linked my old account to PWG, yet i am still not able to access my old character. It does not sure even after logging in with the new account.

[wary shuttle]

#transfer-support message

[formal island]

yes i have referred to this page and i still do not see my character.

i have already transfered. i see the 1st digits of my old characters UID and logged into the proper server and i still do not see my character.

[wary shuttle]

when did you transfer?

what server are you in?

[lone perch]

What in the?

Internet carrier speed matters…all I can say is clean everything…make sure you’re not online, close all tabs, make sure nothing else is downloading, I think you can press ctrl + r to open up the command to type in %temp% and after you delete all those files, prefetch would be next…I’m just trying to type all the methods my husband taught me lol

[potent otter]

long shot but does anyone have a transcript of what shirly said during the small cutscene before this? seems like my game bugged out and all her text got skipped

[dry pine]

it actually just finished downloading, steam was being silly

[frosty portal]

the LI ID? you can’t confirm it sadly

[upper oak]

ok

[lone perch]

Is it working correct?

[delicate veldt]

Can someone help me? I transferred the data, but after logging in, it still shows a new account.

I don't understand why it's not working for me. It doesn't show the account and server I used to play on 😭

[twilit pagoda]

When did you transfer?

Check the schedule #technical-help message

[delicate veldt]

2-3 days ago

[twilit pagoda]

That's why

Next batch of transfers is from the 24th to April 7th

If everything matches you are good to go just wait

[sleek geyser]

can someone help me pls? i transfered the data,but it shows a new account. i even got the letter on email that my data transfer request has been successfully submitted

[twilit pagoda]

When did you transfer

[sleek geyser]

yesterday

[twilit pagoda]

Read my messages on top

[sleek geyser]

so it means that my main acc will appear in 24th ?

[twilit pagoda]

Anywhere from the 24th to the 7th of April. They will tweet when there will be maintenance.

Just make sure your IDs match if so good to go

[sleek geyser]

yes,all ids match

so i just need to wait

ty

By the way, I wanted to ask something else. Is it okay if the email of the account from level infinite differs from the email of pwg, to which I transferred the data, but all the ids are the same?

[twilit pagoda]

So LI was 12345@whatever and you transferred to it to 999999@whatever? right?

[sleek geyser]

Yeah

[twilit pagoda]

Should be fine

[sleek geyser]

Oh thank god, I'm just really worried about my account, I can't lose it

Tysm bro

[twilit pagoda]

Just whatever you do don't make a new character on that same server

nw

[sleek geyser]

oh fuck,well i did

[twilit pagoda]

uhhh well

[sleek geyser]

but its lvl 1

[twilit pagoda]

Hope that it overwrites that data

[sleek geyser]

okay then

[twilit pagoda]

If by the next transfer your account isn't there say smth or ask SparklingSwirls

[sleek geyser]

Ok thx

[dry pine]

i haven't tried it yet

[lone perch]

Ok 😊

[dry pine]

it was too late so i went to bed

[frosty portal]

Yeah the old char data is supposed to overwrite the new one don’t worry

[sleek geyser]

i also watched the video guide about account transfer,and it says if i created the new acc on email i transfered the main one then i should delete it

is that true?

[frosty portal]

huh what video guide?

[sleek geyser]

on youtube

[frosty portal]

yeah but which one xD

[sleek geyser]

from bluezero

[frosty portal]

ohhh I know who you’re talking about
that is for after the transfer

first let’s wait to see if it transfers in the next batch

[sleek geyser]

oh okay

[frosty portal]

you can delete and make a new PWG acct if you want but it shouldn’t be required

[sleek geyser]

well ill just wait i guess

[split urchin]

Hello, I have a problem, so I did the thing to transfer the account but I have nothing is normal?

[wary shuttle]

When did you transfer?

We need more information about your problem

[split urchin]

I made the transfer earlier, and I downloaded the TOF launcher again, but the problem is that when I log in to my account and link to the new editor, I can't progress with my account, knowing that I've been playing it for 2 years.

[wary shuttle]

earlier when?

check this channel please https://discord.com/channels/932906923236401182/1344023421410869359

[split urchin]

I think it was between 12:00am and 1:00pm.

i saw the table with the different servers but i didn't understand how to know which server i'm on

[frosty portal]

#technical-help message

have to wait a bit

[obtuse blaze]

has the next batch started yet?

[frosty portal]

no not yet
not til mar 24 at the earliest

[obtuse blaze]

oh okay ty

[golden zealot]

how will ik it worked since i uninstalled ToF back in late november early december (i reinstalled it like 45m ago)

[white needle]

hey how do i see that my transfere is finished?

[mental silo]

by logging in

[frosty portal]

#transfer-support you can still transfer

as long as you didn’t delete your LI account

[golden zealot]

it said i submitted the transfer, but i dont have a device thats already logged into my acc

so how do ik if it worked and stuff

[frosty portal]

you have to wait for the next batch

#technical-help message

it’s not out yet

[golden zealot]

do you know if they email me or anything (sorry if im asking too many questions)

[mint harness]

yeah do they send u an email if the transfer to ur account is done?

[twilit pagoda]

No

They will tweet when maintenance will happen and after that account transfers should be finished.

[mint harness]

wait so when the maintenance is over all accounts will be transferred?

[twilit pagoda]

Yep

Its for anyone who requested a transfer

Do make sure your IDs match

[mint harness]

okay thanks

[golden zealot]

so for somebody like me who has zero access to my acc rn they are gonna use the same email and pw info from level infinite on the new site so i can login in game?

[twilit pagoda]

Well the email part depends on you, which email did you choose.

To login it would be the email you selected for the transfer and then you will be given a verification code.

#transfer-support message

[golden zealot]

my primary email, i used it to bind level infinite to my acc since im on ios and used to play on android

[twilit pagoda]

Check 1-1.3

[golden zealot]

alright thanks

[twilit pagoda]

It is possible to check right now if your IDs match. If those match then just wait till after maintenance.

[hasty tide]

Can I start playing on another server before you transfer the old one to this account?

[old spoke]

You can , I have new character playing in new server in my alt account before, they did keep new character while transferring my old character in that account

So in that sense, they did not overwriting the account , instead transferring the data one by one

[mental silo]

[strange flint]

guys i came to play after a few month but i cant find my character is there something that can help me find it ( i have only one character) help me plz. should i transfer to get my old account ? and how so

[fierce heart]

You should transfer yes, follow this #transfer-support

[strange flint]

the problem is that im stuck at this page

i im unable to link my account

[stuck finch]

Have you disabled adblock?

It's often the reason why you can't move to next page

[strange flint]

it was indeed adblock ,

thank u so much for the help

[stuck finch]

No problem

[violet bramble]

did it start this morning then

[frosty portal]

the transfer? I don’t think so, I don’t see any announcements in #tof-tweets

[violet bramble]

or was the cutoff time for batch 4 midnight tonight

[frosty portal]

yeah it was
anyone who transfers now is batch 5

[violet bramble]

AHH I see

so we now wait until april 7th

[frosty portal]

it could be any time between now and april 7th

they are a bit unclear xD

[violet bramble]

perfecttt thank you

[white needle]

is batchz 4 out?

[frosty portal]

read above :p

[white needle]

ahhhh ty 😄

now i can start looking for my character between the EU servers?

[desert helm]

[real junco]

Batch 4 is sometime between now and the 7th of April. Since there was no maintenance warning, it's not yet

[fleet pagoda]

ok i have 1 question, is that okey if i linked my acc to the different gmail than it was before?

i did it yesterday but im kinda stressing cuz i didnt play in a while and now when im back theres a transfer acc thing

[summer apex]

is your UID on your old account and new account supposed to be the same or will it transfer over after they transfer?

[bleak mirage]

how to know when my acc is transfered like yk does the batch transfer all at once or everyone by themselves

[frosty portal]

like you used a different email for linking to PWG account?
yes that’s ok

[fleet pagoda]

thx

[frosty portal]

the char UID will be the same after your acct is transferred, yes
the PWG ID is new

[frosty portal]

it transfers all at once, they take the servers down for maintenance

we don’t know when get but they’ll announce it on twitter

[bleak mirage]

so just wait... when do u think the current bartch will transfer

[summer apex]

okay thank you, I'm scared I've messed something up and it won't transfer over 😭

[frosty portal]

my guess, probably like a week
but your guess is as good as mine :p

[cyan cape]

I just joined the game and clicked the server that I normally play on. However, it sent me back to the loading screen from when the journey starts.
Before the update, I saved all my data.
What do I do?

[humble merlin]

Scrolling through the map is EXTREMELY laggy and I don't understand why

I have a REALLY good pc and I really dont get whats the issue here

anyone knows?

[desert helm]

make sure you do everything in #transfer-support first. it’s possible you didn’t transfer the right account, used the wrong login method, or any other common issue. we’d need more details to assist further ^^

[desert helm]

i haven’t encountered this so im not really sure how to fix it. however i can recommend trying Dx11 or 12 (whichever ur not using) and restarting. maybe someone else can respond and further troubleshoot sorry bud

[humble merlin]

alright

rly frustrating cuz my pc is really good lmao

[clever cave]

unfortunately we can't much assist about in-game issues... can try to email of ask support ^^'

[twilit pagoda]

When did you transfer? You should delete that screenshot since it has your IDs.

[humble fractal]

12 March

[twilit pagoda]

#technical-help message

Looks like you are in batch 4

So they'll send out a tweet when maintenance will happen. So from now to the 7th of April. After that your progress should show up.

Unfortunately it does take a while

[humble fractal]

Ok thanks for the info

[dry pine]

Just making sure, if i want to start playing the game on a different device(that i have not played the game on before), i can still use the account that i already have progress on, right?

[twilit pagoda]

Yep unless its ps5

[dry pine]

ok i got a bit scared since i logged in and it put me on a completely different server, but i suppose it's just because my account hasn't been transferred yet

[twilit pagoda]

Check the schedule if you are batch 4 then it hasn't transferred. Just make sure your IDs match and you'll be good to go.

Sometimes it will switch your server so just find the one you played on before.

[dry pine]

my IDs do match, but I'm just so scared that i messed up and lost my progress

I just received a pre-registration gift code to the game

did i accidentally register

[twilit pagoda]

You'll just have to wait till after maintenance. Did you do the pre registration thing on the event section? Only thing I can think of that would give you a code.

[dry pine]

oh wait, i think i did it on the event

Also the phone version of the game wants an update everytime i open it

can i uninstall it and keep the one on my computer?

[serene fog]

Have the same problem. i don't get the 00:00 24 march stuff doest it mean transfer is already over or today on midnight and i can log in tommorow? x.x

[dry pine]

i feel like it's at midnight today

[serene fog]

okay, ty 🙂

[dry pine]

np

[twilit pagoda]

No for the transfers to finish they have to do maintenance. They haven't said when they will take down the servers. So not today

#tof-tweets message

WIll look like that

[sand dew]

can i do something

or i can only wait?

[mental silo]

yes u can do something

🙏

[solemn hinge]

I just joined and I'm dying inside but- I had an account and character I made and played for a good while when the game first released global, now I have this massive issue- came back and used the same email yet I'm NOT seeing a "owned characters" tab in the servers at all, I can't remember what server I was on, and I'm pretty sure I did the data transfer around 1-2 months ago... I'm sure this is the right email too since I still receive emails from ToF on it... Any help or advice?

I tried the "contact support" choice in the game and honestly, none of the common issues fit my issue at all so the forms I need to fill don't fit either, and I was a f2p so I don't have any payment receipts either

[sacred valley]

did you transfer your account from level infinite to pwg?

[solemn hinge]

I believe I did so

[sacred valley]

did you try any server you remember playing in previously? And did you transfer recently?

[solemn hinge]

Around between 1 to 2 months ago I think- maybe even as far as January

I unfortunately don't remember which server I was on, that's my main issue

I tried to search through all my stuff for any results about what my server was, couldn't find anything

The server names aren't exactly easy to remember or tell apart from each other

The account I used to log in however, has displayed the ID I got from PWG

After the transfer I mean

So it should be the right one

However, I didn't get the "owned characters" tab at all

[sacred valley]

i would recommend contacting support even if its still a f2p

[solemn hinge]

And I still have screenshots with my old UID

Which option should I even use in contacting support?

[sacred valley]

you have the receipts so that could be a major help

[solemn hinge]

Or just the form...

[sacred valley]

emailing is a good option

[solemn hinge]

I'll try an email to support

[sacred valley]

i hope they help you out

[solemn hinge]

Thanks

[frosty portal]

@solemn hinge you could also try checking if your char transferred or not

do this

it will also show your char’s UID so you can use that to find the server

[versed elm]

I had a question im a new player who just started playing for a week do i need to transfer my account? Because im abit confused as a new player thanks.

[twilit pagoda]

Nope no need since you already on PWG servers. It's only those that are coming from LI.

[versed elm]

Ah alright thank you so much!

[twilit pagoda]

Np

[dry pine]

wait where is that i haven't seen that

so i put in my email that i had created this account with and..

i wanna cry

[solemn hinge]

Ah, that's pretty smart! Thanks!

[solemn hinge]

Okay, well I found an old screenshot with my server and character on it, it was Europe - Excalibur, however, trying to log in with the (i think the same) email, gets me the tutorial screen and character creation, while using another dummy account, I searched for my character's name on Excalibur and didn't get the account in the results at all
(I also checked dates of emails, I'm sure I sent the request to transfer data back on January 1st now)

[mental silo]

contact cs, record video, show them proof. make it as detailed as possible.

[solemn hinge]

Thanks, I'll try to do my best then

[wary shuttle]

@drowsy hill when did you transfer?

(dont show your account info on public)

[drowsy hill]

I think it was 1 st batch but I don't remember my email

[wary shuttle]

and you dont see your character, am i correct?

[drowsy hill]

Yeah that is, I tried my several email but nothing match

[wary shuttle]

we cannot unlink accounts, only delete pwg account in game

if you have the same pwg id on the transfer page and in game, then it's too risky to delete now

1.2

[drowsy hill]

Ty for info, I gonna check again

[dry pine]

same thing happend

(and no my account isn't transferred yet i checked)

[dry pine]

I'll try it on my computer

It still doesn't work... and I'm so afraid because i logged into the pwrd thing with this email and now it's showing me that the account doesn't exist and I'm just so scared i messed up and my progress is lost forever..

I had so much progress I don't want to lose it

[wary shuttle]

but you didn't transfer

or i'm missing something

[dry pine]

Yea I didn't

[wary shuttle]

did you have a LI account or guest account before?

[dry pine]

But it showed me as if i already had a pwrd account, for which i could log in with my email, but when i use that in the game i get the starting cutscene

[dry pine]

no I didn't

however i could log in through my google account to the level infinite website, and now i don't know if i should complete the transfer request or not

[wary shuttle]

which one exactly?

let's start over. What's your current problem? I'm confused

[dry pine]

I'm here rn but i logged in with my Google account

[wary shuttle]

logged into LI or PWG?

[dry pine]

LI

[wary shuttle]

alright

and you used a new email for pwg account?

[dry pine]

I went through the event website which got me to the account transfer site

[dry pine]

no i used the old one

[wary shuttle]

are you a new player?

[dry pine]

no

I have been inactive for 1+ year though, but i remember i had level 55, so I don't think that they would delete my account

[wary shuttle]

what do you mean by old one?

[dry pine]

as in i have only one email that i use for everything so I couldn't have possibly used a different one

I'll be back

[wary shuttle]

you use gmail for LI and new email for PWG account

and after you transfer, you wait for your batch

[dry pine]

but is it okay if i request the transfer using my Google account? it says i need to login with the email method

i just need to know this before i confirm the transfer

[wary shuttle]

but accounts should have different emails

usually

hold on, you are confusing me

[dry pine]

well the.. my google account has the same email as the one i used for the pwrd account

[wary shuttle]

yes

PWG account needs email

[dry pine]

but LI

[wary shuttle]

for LI you use your main old ToF account

[dry pine]

i logged into my LI account using google and got taken here, can i proceed or do i need to log in using strictly the email method

[wary shuttle]

just put check mark and press confirm

"email method only" for in game login page

[dry pine]

oh the email login is only when I'm logging into the game

correct?

[wary shuttle]

yes

you will need to use your pwg email from transfer page

[dry pine]

ok so i can proceed

[wary shuttle]

now you wait for Batch 5

[wary shuttle]

you are late for batch 4

[dry pine]

oh

[dry pine]

well that's just a week that's fine

if i get to gave my account I'm willing to wait

btw the web event, does it expire? i kinda want to claim the rewards

[wary shuttle]

2 weeks at least

[dry pine]

am bad at math

[wary shuttle]

make sure to claim the rewards in game later

when you get your character

[dry pine]

wait uh.. i just checked #transfer-support and there's the 5 digits thing

the numbers on my LI Google account don't match up

[wary shuttle]

LI account ID is different from character UID

[dry pine]

oh

ok good

alr so now i just wait and hope for the best

thank u so much

[split glacier]

@wary shuttle about the transfer post,i dont get how it works.So basically some people are starting to get in and some not or is it all at once?

[twilit pagoda]

Those that requested a transfer from march 10th to march 24th will have their progress by April 7th. That is batch 4 so it will be all at once since there is one maintenance per batch.

[mental silo]

[wary shuttle]

[sharp dune]

April 7th

Was hoping it'd be a bit faster. I need to know if my account finally went through fine or not lol

Batch 4 life

[tall flame]

greeting,

hello everyone,

looks like im stuck with this character, how to fix it?

i can't do attack/ use vehicle

doing unstuck/suicide didn't help...

[twilit pagoda]

restart the game?

[tall flame]

ok i will try it

ok it does help, thank you

[dry pine]

don't complain I'm in batch 5

[sharp dune]

@dry pine ive been trying to transfer since february. I can complain

[dry pine]

oh well then that's valid

[mental silo]

prepare for the worse

[frosty pike]

can someone help me understand how to access my account

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[twilit pagoda]

Everything is on transfer support or what don't you understand?

[lost estuary]

I wish batch 4 were 2 separate batches

[frosty pike]

I don't understand the fact i have an account called bih

on both of my accounts it says i have a server on The Glades,.

[lost estuary]

I did my transfer mere hours after batch 3 closed

all because of this happening with my apple id login just before the transfer

[twilit pagoda]

So your actual account progress isn't on those servers? But like what server did you play on then? Confused a bit 🤔

[frosty pike]

I played on The Glades in 2023-2024

[twilit pagoda]

That account "bih" isn't yours then?

[frosty pike]

Sorry, since game release to 2024

[frosty pike]

No.

I don't have any knowledge of starting a new account, and it's not a placeholder.

[twilit pagoda]

That is very odd indeed

[frosty pike]

Do you want a picture?

[twilit pagoda]

Would be great

[twilit pagoda]

From the looks of it I assume they messed up the transfer or smth and gave you someone else's data 😅

[frosty pike]

That can happen?

Also, on my other account it says this.

[twilit pagoda]

For that account did you already log into the server and fully check its not yours?

[frosty pike]

Yeah, it's a noob slot. I didn't try to get through the story since I knew i'd get my account back sooner or later.

I'm scared I may have to restart my progress.

[twilit pagoda]

That is truly odd then

Okay okay well your progress isn't on any of those accounts.

When did you transfer?

[frosty pike]

Lemme send a photo from 2021 confirming I used The Glades.

[frosty pike]

A week or two ago, is when I transfered.

[twilit pagoda]

I see so batch 3

Interesting

[frosty pike]

Well yeah, but I'd expect it'd work by batch 4.

[wary shuttle]

have you asked anyone to search for your UID?

[twilit pagoda]

Oh true true may work

[frosty pike]

No. Which UID do I use for them to search?

[wary shuttle]

this one

[frosty pike]

My old UID from before the transfer?

[wary shuttle]

yes

[frosty pike]

Ok

[wary shuttle]

if they cannot find your UID, try to give them your character name

if there is nothing, wait for Batch 4

[wary shuttle]

or you can make an empty new account and search for yourself

also could work

[twilit pagoda]

I still find it odd though. Just being given a random empty account.

[frosty pike]

Yeah.

[wary shuttle]

but since they transferred before Batch 3, it's too risky to delete anything now

so we can only wait or check for UID (and ask CS for help)

[twilit pagoda]

I mean CS could look for it too.

[analog trail]

Lost account transferred to world perfect game logged in email method and the progress was reset

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[analog trail]

Contacted email 3 weeks ago no answer (except automated message) same with the discord bot also the ID does match

[wary shuttle]

i should make new characters on every other region so i can help people

[iron plover]

I'm worried about the progress of Batch 4 since we haven't had any updates or notices about it yet, whether it's happening or not. Some people transferred their accounts a while ago, but nothing has happened, even after providing a lot of information. They still haven't gotten their accounts back. The same goes for me—I transferred recently (on 03/14/2025), but still nothing. :/

[astral cloak]

Hey guys, starting today, is it possible to play with transferred accounts from Batch 4?

[iron plover]

I don't know

[wary shuttle]

Batch 4 isn't out yet

[wary shuttle]

you are in Batch 4 as well

[astral cloak]

So, do we have to wait until April 7th to be able to play with the transferred accounts or is it during those days?

[wary shuttle]

[astral cloak]

many thanks

[glass pollen]

??

[wary shuttle]

try restarting the game

[glass pollen]

i did

[wary shuttle]

is it just this mission that looks like this or do others look like this too?

*look empty

and do you see it on the map?

[mental silo]

file problem

repair file

if after repair still same, report bug. probably update file have problem

[real cradle]

me still waiting for them to tranfer my acc and reply to my email with some new info

[frosty portal]

people can also do it themselves :p

@frosty pike let us know if you or a friend found your char, I’m curious

[wary shuttle]

Nope

I tried to search for it, but sadly there is nothing

So we are waiting for Batch 4 to complete

Btw

[wary shuttle]

If you have done everything correctly, but don't see a character on any server and cannot find your main UID/name on the player list - you wait for Batch 4

If you can find your UID/name, provide everything to CS and yes, wait for their answer

[haughty shoal]

It’s been awhile since i last play this game, now I forgot the bind I used for LI version what should i do 😭

[wary shuttle]

You need to find it

Find old email, uid, character name, anything

even CS will not help if there is no basic information

[gentle kayak]

Downloaded tof client using steam and login is success and when the game is opened and attempted to login the account nothing is happening the same when going inside the game it just says “authorization successful” then nothing

• also on logging the account buttons are clicking but nothing happens - no pop ups of login using this or that just nothing

[wary shuttle]

Have you tried repairing files or playing on the main Launcher?

[gentle kayak]

Im downloading the windows client next week i have uninstalled the steam client of tof

[white needle]

So in germany tomorrow 7 a.m is the batch 4

?

[wary shuttle]

yes

Dear Authorizers,

Tower of Fantasy will undergo server maintenance and updates on <t:1743055200:f> - <t:1743062400:t> (in your local time). During this period, the 4th Batch of account transfer will be completed for those who authorized the transfer between March 10 at 00:00 and March 24 at 00:00 (UTC+8).

[real cradle]

i cant find my caracter name but i still send screan shots to the support proving ita my acc and so on they told me they will see what they can do

[wary shuttle]

alright

[real cradle]

i just hope i wil lget transfered un this batch

[haughty shoal]

I have the game id so

[lean flume]

Consulta, hace 2 años jugue normallmente y deje. Ahora quiero volver a ingresar y cuando inicio con mi cuenta el progreso ya no esta. Hubo un reseteo o algo por el estilo? estoy en los servidores de sudamerica

In English:
Question: 2 years ago I played normally and quit. Now I want to log back in, and when I log in to my account, my progress is gone. Was there a reset or something? I'm on the South American servers.

[bleak mirage]

im in batch 4 right

[rough island]

yes, in order to keep playing you have to make a pwg account since the game is now managed by them
this should help
https://x.com/ToF_EN_Official/status/1900758857640800578?t=NC8YNnw4Yt6l2exyLT7JiA&s=19

Tower of Fantasy (@ToF_EN_Official) on X

ToF Account Transfer and Login Instructions

Dear Authorizers,
Since the start of the account transfer process, we've noticed that some of you still have questions regarding the transfer and login procedures. To address this, we've prepared a detailed guide to help you transfer

X · Mar 15, 2025, 4:00 AM

[lean flume]

Ok, thanks a lot for the information.

[frosty portal]

batch 4 is coming tomorrow!

[timber python]

I hope everyone gets their account back

[rough island]

I'm in batch 4, I hope everything goes well

[dull otter]

I did email them and they only kept replying thanks for the email, how do I undo this

[sleek geyser]

batch 4 tomorrow?

finally

[bleak mirage]

:D

[fleet pagoda]

i did it in 24 march but im in UTC+1..... and i did that like in 9pm?

[wary shuttle]

then you are probably in Batch 5

[kindred siren]

Hi guys,
I would appreciate if someone could assist me with some tech issues im experiencing
Im playing the game on my phone and it constantly keeps “logging” me off. One moment I would be in weapons trying to advance it and the next i would be on my homescreen
My current IOS version is 18.0.0 ( i didn’t update it still) would maybe updating my system helps or?
It’s definitely annoying that im getting returned to my homescreen every 5 min 😭

[kindred siren]

Update, I updated it to the latest IOS and still the same issue…

[mental silo]

my guess game crash due to memory leaks...

[astral cloak]

Hi guys, What happens if I created a new character in the same server before my account is transferred?

• I started a new character in the same server with the email method, the transfer from my old account will be completed in the next few days

[mental silo]

overwrite

[astral cloak]

Will my old account overwrite the new one?

[frosty portal]

yup you’re good!

if it doesn’t you can let CS know

[tall flame]

hello there, and also hello otela_shu and Yvie from memory server (if present/you're here hello hello)

i already know how to fix this in the past, but is there anyone here have the same problem like this?

and what is your solution before?

it's start with this, then slowly its becoming more white,

and what's the solution? im not really good at remembering, but i think the launcher/the start need administator launch, that's the old fix 1 year ago, i hope it's still working

[spark jungle]

https://tenor.com/view/reaction-my-eyes-cant-unsee-burn-gif-7225082

uh

[tall flame]

ok the old strategy is not working... i do need help now, since i forgot how to fix it like in the past....

since there's no video about how to fix this... i forgot how to fix this...

[spark jungle]

have you tried dx11 or something

[tall flame]

ooo that option, i wanna try that, but everytime i launch it, it just strat to the game

i will try open manual from folder

[tall flame]

ok... im sorry but i dont know how to open the launcher manually...

[spark jungle]

are you at steam?

[spark jungle]

If you're unable to launch in Steam, add "-dx11" into the launch options.

thats what google says

[tall flame]

ohh

[spark jungle]

I am not sure if its the same with tof

[tall flame]

oki i will try it

[tall flame]

ok it doesn't work... i can smell the error from the start with this usually that litle rainbow on the up right

[spark jungle]

wait

why is the steam notification different

what is your screen's resolution?

[tall flame]

ahh i will fix it later probably, since i use this device only for login
(i usually play in pc for tower of fantasy)

[spark jungle]

can you force it to full screen?

[tall flame]

ah pls wait

[spark jungle]

or force it to small windows

[tall flame]

i play on this laptop (potato eh..)

with resolution of 1280x720

[spark jungle]

btw have you tried other things like udpate your graphics card or cpu graphics?

[spark jungle]

on game settings make sure its the same

[tall flame]

my original laptop screen = 1920 x 720

[spark jungle]

(btw I am not an expert on technical thingies, I dont know why Im here hahah)

other folks might have a solution later

[tall flame]

im ty for your present to help me here, thank you thank you,

[spark jungle]

you mean 1920 x 1080?

[tall flame]

ah yes yes that's my original laptop screen

[spark jungle]

but your screen now is 1280x720?

you forced it lower?

or is it just the game

[tall flame]

yes, since it's so laggy

[spark jungle]

is your settings full screen or window mode?

[tall flame]

oh, i try enter full screnn now its gone??? ehh

ok its coming back...

ahh ty for today, i will fix it and tell the solution here if posible, thank you

[gaunt egret]

I tried to log in but it says ‘server down, unable to log in’ and I think that’s maybe due to server maintenance? But if you look closely, it still shows that green circle on the server name,

[rough island]

server maintenance
https://x.com/ToF_EN_Official/status/1904745130298573309?t=vJvZkEKtPRMSL1aqBy7KTQ&s=19

Tower of Fantasy (@ToF_EN_Official) on X

#TowerofFantasy March 27 Update Notice

Dear Authorizers,

Tower of Fantasy will undergo server maintenance and updates on March 27 from 14:00 to 16:00 (UTC+8). During this period, the fourth batch of account transfer will be completed for those who authorized the transfer

X · Mar 26, 2025, 4:00 AM

[gaunt egret]

Got it, thanks.

[leaden light]

I wasn't play tof for a while, how do i download a game again-

[gaunt egret]

Go to App Store and search Tower of Fantasy

[proper sequoia]

The transfer didn’t seem to have worked for me. Can someone tell me what the support email is so I can get my account back?

[lost estuary]

Same here

I remember speaking with a Level Infinite representative hours before I made the transfer for the 4th batch

It was about the iOS issues

[sleek geyser]

I GOT MY ACC BACK, TYSM FOR SUPPORT

[lost estuary]

It says that the batch was all done, but when I logged in on an older account, not long after the update for a previous batch, it wasn't transferred until a few days later

I guess I have to wait

[proper sequoia]

Yeah I’ve logged in with apple which I used previously and in transfer but when I log in now I got a lvl 1 account

[white needle]

after the batch do i need to play the tutorial again for my char?

[willow magnet]

Somebody can enlighten me why we need Gb's of duplicate story cutscenes cluttering storage considering I completed it ages ago and serves no further purpose? Nor did it ever.
It used to only re-download every version update but now it does it every time I load the game

[white needle]

batch 4 is already out right?

[willow magnet]

Welcome home, Authorizer!
The fourth batch of account transfers has been successfully completed. Authorizers who submitted transfer requests during this period can now log in to Tower of Fantasy via their linked PWG accounts and continue their adventure! Thank you for your patience and support!

#TowerofFantasy

It's in the news section

[white needle]

ok my account is gone than D:

[lost estuary]

Really hope it isn't

I remember that a new account did the transfer successfully on an email I made, but it was the wrong account

[white needle]

do i get a email after succsessful transfere?

[fierce heart]

Have you selected the correct server?

[white needle]

i checked all Eu server

and at all servers i need to play tutorial again

[proper sequoia]

Same for me. Transferred it in today and with the right server I’m still lvl 1

[mental silo]

if everything is good. record video, contact cs, show them proof. be as detailed as possible.

[proper sequoia]

Do you think it’s enough if I show them the screenshots I’ve made back when I was playing active? Like I got dozens of them showing the uid

[white needle]

sadly i have no screenshots from my old UID

[cerulean bone]

Hi, haven't played since launch, but I can't sign in thru level infinite pass anymore? When I sign in through google it just loads a new account for me?

[proper sequoia]

There’s a server transfer going on. Check out the tof tweets channel for more Information

[cerulean bone]

I see, how do I transfer the account?

[shut yew]

#transfer-support

[cerulean bone]

when I click confirm, nothing happens and the prompt just closes itself, does this mean there's no account to link in the first place?

[shut yew]

disable your adblock or the likes.

[cerulean bone]

I see, should I use back the same email as the level infinite pass for the perfect world account? or will using a different email than the level infinite pass cause issues?

[proper sequoia]

Anyone can send me the customer service email?

[shut yew]

better use same e-mail to make it easier later.

cs e-mail is also on that transfer support thread

[cerulean bone]

an email will be sent out to those whose accounts have been successfuly transferred?

is there a way to check if the account still exists with just the UID?

[wary shuttle]

no

we will have batch 5 maintenance

everything in that channel

[wary shuttle]

if it wasn't transferred, no

[cerulean bone]

has the channel been created?

[wary shuttle]

im talking about this one https://discord.com/channels/932906923236401182/1344023421410869359

[cerulean bone]

Ah I see

[wary shuttle]

woops, i forgot to update it

[cerulean bone]

so I'll have to wait till April to see if my account is still around

[wary shuttle]

[updated]

[wary shuttle]

look

so

LI is still has your ToF account

no one deleted it

but PWG doesn't have anything about you yet

[cerulean bone]

Yea, just that whenever I logged in with my email, i would get a new account, not my original one, so I'm a tad bit worried about that

[wary shuttle]

huh?

but you weren't transferred yet

[cerulean bone]

?

I'm not transferred yet, yes

[wary shuttle]

you say here that you have tried to log in and check it

[cerulean bone]

Yeah

I'll open up the game, log in with my email

and I'll always get a new account

[wary shuttle]

you will open the game, log in using email and check if your character is there after the Batch 5

if it's not there after the Batch 5 maintenance, come back here and we will try to help you

[cerulean bone]

aight, I'll wait till then

[wary shuttle]

[cerulean bone]

[wary shuttle]

just don't make new characters in the same region

[cerulean bone]

is that before or after batch 5

cuz uhh

[wary shuttle]

before

[cerulean bone]

I did this some time ago

I had no idea LI was transferring accounts

[wary shuttle]

okay, one more question

[cerulean bone]

I logged in, was confused on why I had to make a new character again.

[wary shuttle]

your PWG IDs match?

on the transfer page and in game

[cerulean bone]

how do i check?

[wary shuttle]

everything in https://discord.com/channels/932906923236401182/1344023421410869359

your ID's should match before Batch 5

so make sure it does

[cerulean bone]

no it does not?

[wind orbit]

Tea?

[wary shuttle]

yeshhh

[cerulean bone]

I messed up havent I?

[wary shuttle]

give me the one from your game

[wind orbit]

Nah but when you do transfer?

[cerulean bone]

5 mins ago

[wary shuttle]

we just talked about it

[cerulean bone]

I have my old UID tho, from a really old image

[wary shuttle]

we are checking if their IDs match

[wary shuttle]

log into the game

[cerulean bone]

aight lemme check

[wary shuttle]

settings - account center

[tidal forge]

https://media.discordapp.net/attachments/932908795972169728/1073540574541525062/IMG_0802.gif

[wary shuttle]

this ID should match with...

with this one

[cerulean bone]

its different...

the current new account I have and the PWG ID is different

maybe it linked my original account?

[wind orbit]

Hmm you do transfer this day huh

[cerulean bone]

Yeah I just found out that LI is doing account transfers

Havent played since launch

[wind orbit]

Your login with pwg email right? Not gmail?

[wary shuttle]

have you used the same PWG email as the one for transfer PWG account?

[cerulean bone]

gmail

[cerulean bone]

no

[wind orbit]

Ah i think i know where the problem

[wary shuttle]

yeah

use EMAIL login method

the one you used for the transfer page (for the PWG account)

1 PWG account, 1 email

[cerulean bone]

so I'll use the PWG email?

[wary shuttle]

of course!

you cannot use the LI email on PWG servers

again, everything in https://discord.com/channels/932906923236401182/1344023421410869359

[cerulean bone]

aight signing in with the PWG email

[wary shuttle]

i recommend to check it again