technical-help

[mental wolf]

well, it is the same thing

i installed DirectX 11 and nothing

[twilit pagoda]

no no change the game to use dx11 rather than 12

Open Steam and go to your library.
Right-click on TOF and select "Properties".
Under the "General" tab, find the "Launch Options" box.
In the text field, type -dx11
Click "OK" to save your changes.

[mental wolf]

ok i'll try

[mental wolf]

like this?

[twilit pagoda]

Yeah seems right

[twilit pagoda]

Still crashing?

[mental wolf]

yep, still crashing x.x

[twilit pagoda]

You were able to play before? Hmm and I'm not sure if there is another way to change settings. I use their launcher so let me see if someone has fixed this issue.

Hmm what are your pc specs? Are your drivers up to date?

[mental wolf]

Yep all up to date

[twilit pagoda]

Hmm were you able to play before? It seems like it so maybe this update has some issues

[mental wolf]

Specs:
32GBs RAM

1TB SSD

Windows 11

[mental wolf]

I used to play with a PC launcher they used to have before they changed servers

[twilit pagoda]

Ah well they do have a new launcher

[mental wolf]

Really?

[twilit pagoda]

Perhaps the steam ver has an issue

Yeah I use it

[mental wolf]

I wasn't able to find it

Can you provide the link please?

[twilit pagoda]

Go to the pwg website and there should be a red button that says windows

Just type tower of fantasy on Google or whatever you use

Yeah I just checked it's a big red box that says Windows

You already transferred your character right?

[mental wolf]

i did a few days ago

[mental wolf]

this one?

[twilit pagoda]

Yeah the red one

[mental wolf]

ty!

[twilit pagoda]

Yep

Hopefully that works!

[mental wolf]

hopefully x.x

i'm about to uninstall the one from Steam

[twilit pagoda]

Alright

[echo shell]

So I just downloaded the new launcher and I did the transfer a while back so now I logged in with my email?,out of all the options given It sent a code to my email and I logged in but I don’t see my old server Stardust or anything of my old account what am I doing wrong?

[frosty portal]

yes PWG email is right method!
you can scroll down the server list

It looks like Stardust is a “southeast asia” server so try checking there

[echo shell]

I’ll double check but pretty sure It wasn’t in the list of servers ,tks

[frosty portal]

when did you do transfer btw? if after march 10th, your acct won’t be transferred yet

sometimes we suggest people look through all servers in their region 1 by 1 just in case
I know it is a pain though xD

[echo shell]

Before March when the announcement was first done

[frosty portal]

oh okay, it should be there then

you can also check that your in-game ID matches the one on the transfer website
details in #transfer-support

[winged zephyr]

Update on my account issue, I got another email!

[earnest shuttle]

I want a refund this transfer is ridiculous and not working!

[twilit pagoda]

what part isn't working

[earnest shuttle]

My Apple characters aren’t transferred, it was confirmed by email. I’ve attempted looking for them via another character

[twilit pagoda]

You are logging in using the email option?

[earnest shuttle]

Yes I’m not stupid, I’ve read everything here

[twilit pagoda]

Then do a screen record of you logging in and your progress not showing and send them that to their support email. Include your PWG id etc

[earnest shuttle]

Already did that this morning thanks

[twilit pagoda]

Since you read everything I assume you transferred your progress in batch 3 or earlier?

[earnest shuttle]

No later than 3

[twilit pagoda]

Then yeah just wait for them to reply. Some had the same issue and they got theirs fixed

[earnest shuttle]

I’ll bet they did, otherwise your gonna loose a bunch of whale accounts and lots of money!

[mental wolf]

Ok, I managed to enter finally

Btw, I don't see me old char

I'm supposed to have transfered my account but I don't see anything

[twilit pagoda]

#technical-help message
Check the schedule

Make sure both IDs match
You are logging in using the email login option
It is the correct email and the correct server/region
If all that is correct then you just need to wait for it to transfer over
#transfer-support message
Check 1-3

[mental wolf]

The email is the correct one, the region I vaguely remember that was NA if I recall well

[mental wolf]

Which IDs are you talking about?

[twilit pagoda]

Check the screenshots on 1.2 in transfer support.
One in account center and the other was given when you transferred

[mental wolf]

I'll check

[cobalt dragon]

Developers when you solve technical problems with dropping FPS while using Antoria Fly Mode and Unstable FPS in Gesthos Map after Update 4.6 ???

[real junco]

The mods here have no power in game, they can only help with issues, not make changes. Try leaving a message with CS in game instead

[cobalt dragon]

It's very BAD !

[real junco]

Even so, still doesn't change what I said. No one here can do anything about it

[magic berry]

anyone know why i cant change account no matter what, and also if i press enter to a server it says some words but it doesnt actually load me in

[mental silo]

theres memory leaks...either in pc or mobile...we are not dev btw. considered send email to complain

[frosty portal]

If you don’t remember your server you can find it if you know your old char UID
If you don’t remember your old UID I can walk you through how to find it

[frosty portal]

“says some words” what does it say?

[magic berry]

just whatever the girl says when u press enter to start the game

for some reason it wont let me login to a account ingame but on my phone it lets me

[frosty portal]

oh that
several people have been having that issue for some reason

[magic berry]

oh

are they having that issue recently as well

maybe its just a bug with a update D:

[mental silo]

can u restart and fast click on screen?

[magic berry]

lemme try n

rn

nah still bugged

just keeps saying authoriation successfull T.T

at least i can play on my phone i guess sadge

[mental silo]

did the news appears?

[magic berry]

yea news

did

[frosty portal]

yeah I don’t think anyone has reported a fix yet 😦

[magic berry]

darn

i pray that they fix this soon

i want to play!!!!!!!!!!!!!!!!!!!!!!!!!!!

[cunning viper]

i got a question. how can i know that my account has been transferred?

[frosty portal]

did you just transfer today?

sadly you will have to wait for the next batch (between mar 24-apr 7)

is there a reason you are unsure if it will transfer? like wrong LI acct maybe?

[cunning viper]

no i did it on march 11th

:3

[frosty portal]

you will still have to wait though

batch 4

[cunning viper]

ah damn

thanks for helping

[frosty portal]

you’re welcome, good luck!

[sour valley]

Please help me, this error came out Unfortunately we were not able to verify your parent or
legal guardian's consent and we will not be able to
provide the services to you.

[frosty portal]

#transfer-support 4B

have to contact CS

fill out form: ask parent/guardian if under 18, or if over 18 you can fill it out yourself and explain to CS

[wise quest]

Guys, is there anyway to recover an account I deleted? It was an accidental one.

[frosty portal]

LI acct or PWG acct?

if LI: no don’t think so
if PWG: just make new acct and retransfer

[wise quest]

If I sign up again for PWG, does my Ll account stay bounded there?

It's saved on Ll but I deleted it on PWG

[frosty portal]

oh you’re good then
it’s not a true “transfer” in the sense that data goes away as soon as it is moved to PWG

rather, your LI data is just copied over to PWG

so you can retransfer

[wise quest]

I see, do I have to wait for batch 4?

[frosty portal]

your LI current acct number should be the same but it will give you a new PWG ID

yes

[wise quest]

Since I just transferred it again just today

Alright thanks, got me thinking I lost 3 years of progression.

[frosty portal]

good luck! I did the same thing lol

[oak carbon]

Hi I am a returning player and the last I remember is being in the gumi gumi server iirc, did the level infinite to perfect world transfer

but a last server does not appear

I tried logging on fate and morning star server but it returns to the starting cutscene

what to do? thnx

I played last year but I don't remember what server I was transferred to

[compact bramble]

Hello. How do I ask for the original email that contains my account? I just found out the Batch 3's transfers were finished and my account isn't anywhere to be found among the two times I've tried to transfer

[frosty portal]

the server doesn’t appear on the list? did you scroll down all the way?

[oak carbon]

OH THANKS!

[frosty portal]

yw! Is your char there?

[oak carbon]

THANK YOU FOR THIS I WAS PANICKING ;-;

It didn't load me to the opening cutscene so that's a plus

[frosty portal]

The LI email or the PWG email?
for PWG: must be same as you used on the transfer webpage
for LI: lmk if this is your concern and I will explain what to do @compact bramble

[oak carbon]

TYSM!!!

[fierce heart]

They put up a guide on Twitter, regarding the transfer

[compact bramble]

Not the PWG/LI. I'm referring to the original account that I used to login before the whole server transfers and stuff.

I've bound my gmail that contained the emails from the game a few years ago to PWG. This gmail has the verification prompts and what-not. However, when I tried logging in with the PWG that was bound to it, the server I'm supposed to have my account wasn't there. 16001 was the starting 5 digits of my UID so I should have my account in Phantasia but it didn't happen.

I don't really want to wait for another 8 days to try another email so is there no other way? From my past experience, CS hasn't been helpful too

[frosty portal]

okay, so first of all you can make unlimited PWG accts
so, log out of the transfer page and log back in with a different email, connect to a new PWG acct
Do this for every email/third party login you have

[compact bramble]

Facebook seems to be working now for the transfer but I'd have to delete the current existing PWG accounts I have because it's empty. That and I stil have to wait for another week, maybe even more just to get my account transferred

[frosty portal]

but if have old emails in your gmail acct then yeah it is most likely that one

[compact bramble]

See, that just means I'd have tp brute force every email I might have so that's at least 5 more emails that I need. It's extremely inconvenient.

[frosty portal]

so next I advise checking if it is actually a transfer issue or just a link/login issue

[compact bramble]

That gmail account's PWG account led to the character selection cutscene. The PWG IDs also match up so it isn't a mistake

[frosty portal]

okay, so next step is what I call the “dummy acct” method

1. make a new acct (new email/FB/google) on your region
2. make new char
3. search for old char name in friends add

[compact bramble]

I'd really rather not make burner accounts just to try and get my account transferred. It's a huge inconvenience

[frosty portal]

ok, well other than that I can’t really help
just have to wait for CS then!

[compact bramble]

CS took multiple days to respond to my previous ticket :/

Is there any way to get smth more reliable?

[frosty portal]

yeah they are slow
that’s why I advise checking as much as you can on your own, to make it easier and faster when they do respond

but if you don’t want to do those methods, there isn’t another way

[compact bramble]

I mean, I could have all the details on hand, but if CS is still taking 2-7 days to respond, I'll basically have to wait for the next following batch

Which is... honestly really annoying at that point

[frosty portal]

I mean, having all the details helped me get my acct transferred so that’s why I recommend it
otherwise you risk going in circles with them not understanding your issue

but it is your choice

send them a video of your failed login attempt, they will ask

[compact bramble]

Failed login ... ? I can login but the PWG account doesn't have my in-game account

[frosty portal]

yeah
unsuccessful login
login with frigg cutscene
whatever you wanna call it

put the vid on YT (I did unlisted) so you can check when they see it

[compact bramble]

I tried smth else

I deleted all the logins

I managed to retrieve my account

As to why this happened, I have no clue lol

[frosty portal]

oh good!
seems like you may have had the same issue as Sukuna then

[compact bramble]

Seems like it. Weird for the game to cache and store data this way lol

Although... why do I have a $ in my name

[frosty portal]

it means you last logged in more than a year ago

#technical-help message

[compact bramble]

So I can't get my name back?

Pain

[frosty portal]

you can buy the name change ticket

[compact bramble]

My name's a pretty dead reference to smth a long time ago

[bleak mirage]

how to play on my acc on the steamer laucher cuz i have been using the normal launcher and just swappd

[fleet cedar]

Is it possible to tranafer a character to another server?

[frosty portal]

did you link your acct to steam?

[frosty portal]

don’t think so 😦

[fleet cedar]

Damn

Thanks anyway though

I figured out i rolled my character on the wrong region and dont feel like starting over

[wary shuttle]

server or region?

region - no
server - no need. We have merged them a year ago

[fleet cedar]

Region, i accidentaly rolled on asia

[wary shuttle]

[bleak mirage]

idk probably not i just redownload the normal launcher and... where is the login function
i was away from the game for a few months did something change

[fleet cedar]

Yeah i kinda messed up 😆

[frosty portal]

did you transfer?

[bleak mirage]

most likely no

[frosty portal]

#transfer-support

[bleak mirage]

can i still do that or is my acc gone...

[frosty portal]

you can still transfer til end of april

read through that channel ^

[bleak mirage]

allright i tranfered

it says request tho doi have to wait or

[frosty portal]

yep
you are in batch 4

(the schedule is also in the channel)

[bleak mirage]

wait

so i have to wait days?

[wary shuttle]

yup

[frosty portal]

you can start a new game if you wanna play in the meantime
just choose a different server (otherwise your progress will get overwritten)
progress on new acct will get overwritten by old, just realized that may have been unclear 😅

[vestal quail]

is there any particular settings to help the game look better it kinda looks a bit grainy or blurry. I have tried most of the setttings and it doesnt seem to help

[twilit pagoda]

Mobile?

[wheat fog]

Hi I’m pretty sure my account is from the 3rd batch and I don’t know how to get into my account in Andoes, I mean it’s like empty and I don’t wanna overwrite anything

That was 4march

[frosty portal]

okay! there are a couple things we can look at. first of all, does the PWG ID on that screenshot match your in-game ID (in the user center)?

also as for overwriting, the old char will overwrite the new one, so don’t worry if you did make a new char

[tall flame]

ok i do help now??

i do need help now*

[frosty portal]

yup go to the account center (in settings) and you can add a password if you like

[tall flame]

oooo

thank you thank you

[magic berry]

how do i change my password for my account?

[quaint depot]

what should i do after i submitted my request for account transfer?

[frosty portal]

wait for the next batch (check schedule a few posts above)

in the mean time, you can check your PWG login if you like

[quaint depot]

how do i do that?

[frosty portal]

first look at the “PWG ID” on the transfer webpage (right side)
then open the game and log in using the email method
make sure your in-game ID (in the account center in settings) matches the webpage one. The “00” that you see first is just a placeholder, actually click on the acct center

you can also set a password if you want

[vestal quail]

i linked my account but i hadnt recieved the rewards does it come later?

[frosty portal]

try signing in on the rewards webpage and clicking on the yellow present boxes

or try in-game

[mortal lotus]

i submitted my transfer on the 10th of february and i dont have my account yet, when will it get transferred?

[frosty portal]

It should be transferred by now
Does your PWG ID on the website match the one in-game?

And are you certain you’re on the correct server?

[vestal quail]

lol yeaaaa I didn’t know to do that mb haha

[mortal lotus]

how do i check that? i just logged in with both my gmail and the email login and both were blank accounts

[frosty portal]

yeah log in with email login (google always creates a new account)
then go to settings and click on the account center

there are pics to follow along with in #transfer-support

[vestal quail]

How do I see what stuff to do for the battle pass?

[twilit pagoda]

It's the weekly task thingy there is a bar and like each complete box gives like 9 lvls I think smth like that

Hold alt and click the two crossed swords those tasks are for the pass. It resets in like 5 hrs I think so if you haven't finished them do it soon.

[wary shuttle]

@gleaming quest sorry for the ping
Try to clean your cookies and log in again

Seems like it was fixed, but people still cannot use FB somehow. Trying to figure out why

[gleaming quest]

No it’s okay I will try it now

[gleaming quest]

It’s not working getting the same error as always

Tried on safari, google and Edge

[wary shuttle]

Thank you, noted

[gleaming quest]

thank you for helping me and you can ping me every time 😊

[wary shuttle]

https://tenor.com/view/kano-chinatsu-chinatsu-kano-blue-box-bluebox-ao-no-hako-gif-4960029213373011512

[prime atlas]

Problem Report:
Will try to contact CS at later date again 2, although my experiences for the past 5+ months is TOF crashing after loading and playing in the world 4 around 5~10 minutes, then crashes with no prompt, tried contacting TOF CS multiple times about the issue with no solution found. TwT
Things I've tried: verify game files, changes DX12 to DX11 in launcher settings, clear game cache n data in appdata, clear game data in registry, re-install game, re-install GPU n CPU drivers, check anti-virus n firewall rules(event went as far as disabling em), re-install win10 OS, and upgraded to a fresh version of win11. >w>
Temp solution found: Install android emulator(MuMuPlayer) that runs Vulcan GPU pipeline dat my GTX 1080 Ti seem 2 work fine with(IDK why Vulcan works fine with nu issues but game seems 2 have serious beef with both DX12 and DX11). >w>

Still would like 2 have the PC client fixed again because the emulator luvs 2 hog my poor 16GB RAM. >w<

[twilit pagoda]

you already changed all settings to the lowest?

[prime atlas]

Yep, nothing is working and I even got my MSI After Burn 2 alert meh if any parameters go out of safe bounds like RAM, Temps, and so on. >w>
Hottest my GPU haz ever been is 72°C which is still considered safe operating temp for my GPU and I do not even OC it. >w>
I been playing TOF 4 close 2 almost 2yrs now and only roughly 5 months ago its been doing dis problem. TwT

[twilit pagoda]

You tried both steam and the pc client? Someone had a crashing issue using the steam version and had them try the client instead and that worked so perhaps try the steam version?

[prime atlas]

Yep with same result and wats even stranger is dat TOF is the only game doing dis 2 meh. >:/

all my other games are working just fine. >w>

Maybe I should give the PC Client another go since the game just recently moved 2 another company platform so maybe dat might work dis time. >w>

[twilit pagoda]

Give it a go, updating the game is now sooo much better

no longer gets stuck or have to redownload a big chunk of it again

[prime atlas]

X3 LUL, I luv TOF because of its open world and Genshin vibe but unlike Genshin I'm not forced 2 level up 2 different entities. X3
(Likes being lvl 1 but changes a lvl 20 boss 2 a fight LUL. X3 )

Will report back in here if game crashes again while using PC Client(Prays 2 RNJ dat game stays stable). >w>

[twilit pagoda]

gl

[fluid kettle]

ummm so how long do i have to wait for the parental consent form to go through?

[wise quest]

How do I find my server (where my account was created) based on my LI id??

[twilit pagoda]

#transfer-support message
Check #3

[wheat fog]

It does

[gray sandal]

I haven't transfer my account. Im using facebook when it was in LI. When i go to the transfer site, it says "Feature unavailable".

[wheat fog]

💀💀💀

[twilit pagoda]

Do you have another way to sign in? There is currently a Huge issue with FB and many players are waiting for a fix.

[gray sandal]

There's no other way. Do we (FB logins) get a certainty that we can get to transfer our account?

[twilit pagoda]

No info on that yet

Its a LI issue so hope for a fix but don't keep your hopes up

[gray sandal]

Thank you so much !!

[twilit pagoda]

https://tenor.com/view/goku-saian-sayan-dbz-dragon-ball-z-gif-9583424

[prime atlas]

Report:
Nu crashs as of yet on the PC Client side TY 4 the suggested fix. >:3

[twilit pagoda]

Awesome

[vague thorn]

@frosty portal @wary shuttle @timber python After a ong week of CS and hope i finally can say!!!! I GOT MY ACC BACK!!!! YIPPIEEEE!!! (thank you all you very very helpfull!!! and CS was also helpfull)

[wary shuttle]

[vague thorn]

thank you everyone here for helipng me im very gratefull!!!!!!!!!!

[gleaming quest]

Got a message from LI

[mental silo]

as expected of tencent

[wary shuttle]

Yeah

[gleaming quest]

And pwg said I should Contact LI what now? They are sending me back and forth 😂😂😂

[wary shuttle]

Be in contact with PWG

Forget about LI for now

[wary shuttle]

But don't spam them, give them time

[gleaming quest]

Okay 👍🏼

[frosty portal]

Yay, so happy for you! 😄

[frosty portal]

That’s a good sign!
So next is to check your server. Are you certain it’s the right one? If not certain, check the others on your region

If so, you need to contact CS and send them 3 screenshots:

1. transfer webpage
2. in-game matching ID
3. transfer request confirmation email with date (to show them you were in a previous batch)

I can also help you check if it’s a transfer issue or an acct link/login issue, lmk if you’d like me to walk you through it. If so you should also include this detail in your email to CS

[vague thorn]

tyy!!! ty for all your help!! im very gratefull!

[frosty portal]

What did CS tell you btw?

Share it here in case it helps someone else

[vague thorn]

ofc!

here is the answer i got!

and than it said ticket content listing all the conversation i had w them below

so what to do is

1. Gmail not google
2. Contact Cs and provide screenshots of the transfer and the failed log in attempt.
3. Make a video of the failed log in attempt and the cutscene.
4. Wait for an answer and be patient.

[frosty portal]

huh, so they are still copy pasting that “Lumina” thing

even though your server is Ether?

[vague thorn]

yeah i think but eh it worked!

[frosty portal]

cause they told me that too xD
although I’m in NA Solaris

silly CS

[vague thorn]

it always was thats why i was suprised

why was it lumina all of a sudden

thats why i was so distressed to find out what server they moved me to because i couldnt find my acc of Ether

[wary shuttle]

so you are on Lumina now?

[vague thorn]

no im back on Ether!

Im glad about that btw

[frosty portal]

yeah the “Lumina” part seems to just automatically be in the second paragraph w the vid instructions

[wary shuttle]

why they keep saying Lumina.. hmmmmmmm

[vague thorn]

yeah

my acc was always on Ether but my UID is lumina so its ood

[vague thorn]

yeah

[mental silo]

gmail is google

[vague thorn]

yeah but there are 2 options to loog in

log in

throu google acc or gmail

[frosty portal]

some people have emails that aren’t gmail though

[vague thorn]

i never get it either

[vague thorn]

thats true

[frosty portal]

I think it is copy-paste laziness xD

[vague thorn]

xD

[wary shuttle]

Time to report it as well

[vague thorn]

XD

[frosty portal]

did they at least get your email right?

cause in one of their responses to me

[vague thorn]

yes they did

[frosty portal]

they gave me some random web.de email address xD

[vague thorn]

XDDD

thats interesting XD

[frosty portal]

like yeah I’m totally gonna log into some random german guy’s account and that’ll fix my issue 😅

[vague thorn]

HAHAHAHA

[wary shuttle]

you could try. Maybe they gave you a whale acc

[vague thorn]

not sure if they linked the correct one but i have 2 emails sooo one of them it is than im ok w it

[vague thorn]

damn XD

[wary shuttle]

Free is free

[vague thorn]

that i can agree on :D

btw what was the 30 free pulls valentines day thing? and is it still here or is it gone bc i cant find it

[wary shuttle]

try to find it in https://discord.com/channels/932906923236401182/932912268461608980

i don't remember what you are talking about

[vague thorn]

apperantly in the store it was

[wary shuttle]

most events are still going

[vague thorn]

but it doesent show for a lot of servers

[wary shuttle]

ooooh

30 free pulls in store.. we didn't have it

[vague thorn]

this

apperantly there is a glitch that people cant get it

idk

[wary shuttle]

i think it was a bug, it didn't show the prize

[vague thorn]

this was posted last week ago in the general

yeah

and it still doesent i thinl

think

because i cant see it

[wary shuttle]

it should be still there, but not for free

did you complete your web event?

[vague thorn]

oop

[wary shuttle]

do it now if you didn't

BUT

claim rewards in game

[vague thorn]

this one?

bc this one is in a few days

[wary shuttle]

you good

[wary shuttle]

nvm, i don't see it anymore

[vague thorn]

T-T i missed free 30 pulls??!?!?!

oh my...

[wary shuttle]

they were not free

[vague thorn]

ooh

but event?

[wary shuttle]

actually

[wary shuttle]

this bug is on PS

not PC/mobile

[vague thorn]

oohhh

yeah i dont have PS

[slim lagoon]

Anyone else experiencing constant settings reset? I get it like once a week or so & it's annoying af (all my settings reset to default)

[dense sorrel]

finally got my account! thanks to all the supports guys!

[frosty portal]

yaay!

[timber python]

Nice

[devout stirrup]

Anyone know if there is a fix yet for not being able to get into the game or sign into account

[prime atlas]

R U using PC Client, Steam Client, or other? ?w?

Because I had a crashing problem on Steam Client and when I switched over 2 Perfect World PC Client nu new problems with launcher or client haz arised yet. ^w^

[wheat fog]

The thing is, it’s completely empty every server is empty

[frosty portal]

ok, you’ll need to contact CS then

if you want, you can check if your data had transferred and just hasn’t synced to your acct

or if it hasn’t transferred yet

[wheat fog]

In 20 min I’ll be home and do that

[wheat fog]

Uh how can I see that?

[frosty portal]

okay, this is the “dummy account” method:

1. log out of your in-game acct and make a new one (with new email/google/fb/whatever). PWG ID will be different
2. start a new game on a server in your region, make a new char
3. after intro cutscene, go to “social networking” (friends add) and search for old char’s name

if char there = data transferred, but not mapped correctly
if char not there = did not transfer, could be an LI acct issue or may need a retransfer

afterwards you can delete this acct login if you want

[wheat fog]

Uuu that’s smart move

[frosty portal]

yup, only transferred chars can be added as friends

[wheat fog]

I’ll check it now hopefully it is transferred

[frosty portal]

if it’s just mapping issue, CS can usually fix it quickly
if it’s transfer issue, it may be an issue on your side (some people have linked the wrong LI acct, like if they made a bunch of old reroll accts)

[violet knoll]

When I click on "Complete Account Transfer (0/1)" in event page, there is an error appears on the website. Is it the same for everyone?

[wheat fog]

Okay I tried it and I can’t find my acc

Not found im lost 😞

[frosty portal]

okay, so now we go back to the original transfer process
are you 100% sure you transferred the right LI acct/email?

is there any chance you may have linked a blank one?

[wheat fog]

Eeeeeeee

[frosty portal]

huh? xD

[wheat fog]

Does the email in Infinity level acc have to be the same as the new one?

[frosty portal]

No it doesn’t have to be

So I would recommend contacting CS, include your screenshots and ask them to verify the LI ID that you transferred
In the meantime, if you have any other emails/3rd party logins, try connecting them to a PWG acct too
(you can log out of the transfer website and sign in with other emails)
then wait for next batch to see if they transfer

I also advise looking through all your email accts for old emails from ToF/LI (sometimes they would send old marketing emails)

[wheat fog]

I’ve never received any marketing mails that’s the problem I have no proof that I’ve linked my acc to that specific mail

[frosty portal]

check spam/junk folders?

[wheat fog]

Empty I swear 💀

[frosty portal]

aww 😦
well yeah might just have to wait for CS then
email [e-mail]

[wheat fog]

Im sorry cs?

[frosty portal]

customer support!

[wheat fog]

SORRY

[frosty portal]

provide all your info (IDs, email, char name/server, etc)

[wheat fog]

Sorry, char?

[frosty portal]

character

[wheat fog]

Character right?

[frosty portal]

yupp

[wheat fog]

Yup

[frosty portal]

good luck!

[wheat fog]

Im sorry 💀

[frosty portal]

no problem lol

[wheat fog]

Thanks so much for your help

Last question, how can I contact cs?

[wheat fog]

That email?

[frosty portal]

yup
you can also use the in-game function
but email is usually easier

they typically respond in 1-2 days and during the day in CN time

[violet knoll]

any answers?

[wheat fog]

Okay thanks so much

[frosty portal]

are you sure you’re signed in with the right email?

also turn off adblockers

[violet knoll]

Yes I checked again. This is what I get:

[frosty portal]

you are not on “en” site

change it in url

it defaults to your language sometimes

[violet knoll]

omg thank you

it was so easy I've almost gone crazy

[frosty portal]

xD

[winged zephyr]

This is what I got back, I'm not sure where to go from here. How do I know what the correct Level Infinite account number is?

[frosty portal]

you can’t
but what you can do is try to brute force it through making a new PWG acct for every email/3rd party login you have (except FB cause that’s still not working)

just sign out of the transfer webpage and sign back in with other emails, try to link them

then wait for next batch

[winged zephyr]

I only have the one email. 😦

When I log in with a different email it won't be my Level Infinite account right? My Level Infinite account is signed in through my email.

[frosty portal]

hmm well they are saying that LI acct is invalid

[winged zephyr]

I don't know what else I can do than. I only have one email so it can't possibly be wrong. When I signed into LI with my email it auto filled those numbers in for me for the account transfer.

[wary shuttle]

did you use the web page to transfer or in game one?

[winged zephyr]

I event went onto the game before they shut down the LI servers and everything was still there so idk what else I can do.

I believe I used the web page.

[wary shuttle]

https://discord.com/channels/932906923236401182/932908911785287680

[hexed bay]

Thank you, I will delete this message.

[wary shuttle]

and before that you were using LI account to play, right? not guest, not google ... etc

[frosty portal]

^or epic games

[winged zephyr]

Nope just LI. I don't use guest accounts or Google etc for any gacha games I play.

My email is a Google email but I signed in through LI.

The strange part is in the email I sent them it has screenshots of when I pulled Asuka and Rei and they both have my UID. I thought that would be enough information for them to help me.

[frosty portal]

this is a weird one

[winged zephyr]

Very lol.

[wary shuttle]

do you have any emails on that main email with ToF news?

[winged zephyr]

Not that I'm aware of, I only have one email.

[wary shuttle]

[winged zephyr]

All I can do is send them an email back telling them this has to be the correct information as I have no other log in method or email.

[frosty portal]

Hmm
I think a few other people have gotten a similar email but I don’t remember who

if they were able to get their accounts back, maybe they’d have some insight

[winged zephyr]

Yea that would nice!

[frosty portal]

Only one I can think of is Ryudo but they don’t have theirs back either

[twilit pagoda]

PWG replied with that?

The screenshot you posted I mean

[winged zephyr]

Yea they basically said it was my fault and I entered the wrong information somehow lol.

[winged zephyr]

Yup!

[twilit pagoda]

Hmm then it could be that the transfer failed? If they can't find it then its not in their system yet

[winged zephyr]

Is there anything I can do on my end to try and fix it? My transfer would've been the first batch.

[twilit pagoda]

Iirc a few others tried with a new email and that worked but you said you don't have another

I mean it's quite easy making another just secure it beforehand.

[frosty portal]

Could try deleting the PWG acct and forcing a retransfer attempt

no guarantee it’d work tho

[winged zephyr]

How do I do that?

[twilit pagoda]

At least you did get a reply 😆 but yeah they said it is invalid or incorrect so I assume its not in the system yet and is still stuck with LI

[frosty portal]

delete the acct in the acct center in-game

[frosty portal]

if only LI would actually respond to inquiries, we would tell him to just ask them 😐

[twilit pagoda]

yep

So yeah blame LI not PWG

[winged zephyr]

That won't delete my LI character data though right? It'll just delete the new PWG account?

[frosty portal]

that’s correct

[winged zephyr]

Yea that's true.

[frosty portal]

data is only copied from LI to PWG

it’s not removed til end of april

[twilit pagoda]

2 batches left right

still have time

[frosty portal]

3 batches

[twilit pagoda]

3 nvm

[frosty portal]

batch 4 is still open til march 24th

[winged zephyr]

Will it let me relink the account again even though my LI account has already been linked to a PWG account?

[frosty portal]

yes
you have to fully delete it though

[winged zephyr]

Okay I'll try it!

[frosty portal]

you will get a popup that says you can recover the acct if you log back in within 7 days

so make sure you confirm “delete now” box

you may have to close out of the game and reopen it first

you’ll know because the transfer page will refresh to the start when it’s fully deleted ^

[winged zephyr]

Okay!

I'm going to try it right now.

[frosty portal]

once you do the transfer again
you’ll get a new PWG ID
then log into the game and it will match again

then just gotta wait for the batch 4 transfer

mar 24 - apr 7

[winged zephyr]

I deleted the account but when I go the the transfer page it still says this.

[frosty portal]

the old PWG ID?

[winged zephyr]

Yup!

[frosty portal]

maybe you did not confirm “delete now”

go back to the game and check

[winged zephyr]

It asked me to confirm by typing "DELETE" and when I did that it signed me out of the game.

[frosty portal]

hmm ok go see if it’s still there

[winged zephyr]

Checking now!

[frosty portal]

also try signing out and sign back in to transfer webpage
try clearing cache too maybe, idk
I’m just throwing things at the wall here xD

[winged zephyr]

It's worth a shot XD

Okay it worked! I'm trying the transfer again now.

[frosty portal]

Nice!

[winged zephyr]

I went onto LI website to double check my account info is accurate and that the only email I have was the one signed in. 😂

[frosty portal]

honestly you are out of the ordinary for only having one email these days xD

[winged zephyr]

I have different passwords for everything but I only want one email haha.

[frosty portal]

yeah it does reduce some confusion xD

everything matching up with your brand new PWG account?

[winged zephyr]

That's true haha!

[winged zephyr]

Should I try to sign into the game even though the transfer hasen't happened yet?

[frosty portal]

yeah just to make sure the ID is the same again

[winged zephyr]

Okay!

[frosty portal]

and that the old one is gone for good :p

[winged zephyr]

Yea it matches! Now we wait haha.

[frosty portal]

🤞 it will be sooner in that timeframe rather than later

[winged zephyr]

Hopefully! 🤞

I'll update when something happens, thanks for the help!

🥰

[frosty portal]

oh one more thing @winged zephyr you should have gotten another email confirming this transfer request

[winged zephyr]

Yes I did!

[limber aspen]

At what point do I contact support again? I responded to them with all the info they requested and haven't heard back from them in 2 weeks. Not even a "Sorry to keep you waiting" email...

[wary shuttle]

Did you contact LI or PWG?

[limber aspen]

PWG

[wary shuttle]

2 weeks is a lot. Try again

[limber aspen]

That's indeed the email I used. Thanks, will try resending the email.

[sharp solar]

Yes

[frosty portal]

ok so we start with 2 questions:

1. what date did you transfer (you mentioned 3 weeks ago but check your confirmation email to make sure)
2. does your in-game PWG ID match the one on the transfer page website?

oh and 3. are you certain of your old server?

[sharp solar]

It's the same but I start from the beginning

[frosty portal]

PWG is the same ok so you are logging in correctly
and you know for sure your server?

[sharp solar]

Yes

[violet bramble]

HELLO !

i am certain my old server was alintheus to preface this!

[frosty portal]

read the 3 questions I asked Orkida in my message above ^

[violet bramble]

i transferred today, alintheus and i will check in like 20 minutes bc its reinstalling itself?

[snow jasper]

hi, when i try to log in in the game with e mail appear this message, what i can do? some one knows?

[frosty portal]

okay, so you will need to contact CS and provide them 3 screenshots:

1. web transfer page you just showed me
2. in-game matching ID
3. your transfer request confirmation email with date (to show you are in a previous batch)

if you have attempted multiple login methods, something that has worked for some is to remove all the incorrect ones, but idk much about that

I can also help you check if it is a transfer issue or link/login issue, lmk if you want me to send the steps for that

[frosty portal]

oh
well you are in next batch
check the schedule in #transfer-support or pins
wait til march 24-apr 7

I know it’s a long time to wait 😦

[violet bramble]

does that mean my progress is gone until then do you think

[frosty portal]

#transfer-support 4B

you will have to contact CS

[frosty portal]

nah it’s not gone
all progress is saved on LI til end of april
they are transferring accounts in batches so you’ll have to wait til then to play on your old acct, but it is still there!

[violet bramble]

so my stuff is still there i just have to wait until then? #

[frosty portal]

Yup!

[violet bramble]

youre an angel thank you so much i was in floods of tears earlier bc ive been playing this game for ages

[frosty portal]

hmm are you trying to retransfer? or link a different LI account?

[frosty portal]

you’re welcome! they will announce the exact day/time of the next transfer on twitter #tof-tweets as it gets closer to that date

[sharp solar]

I tried again because I doubted the conversion method if there was any error

[violet bramble]

thank you so much i am so unbelievably greatful

[frosty portal]

we can actually check in-game if it’s a transfer issue (LI side) or an acct linking issue (PWG side), don’t need to do that through the website
but you must have logged in with a different email/login method this time?

[sharp solar]

I registered the same way I registered before.

[frosty portal]

if you’re not sure what email your main acct is on, you can make a different PWG acct for a different email
but you must use a different email for that PWG acct

hmm usually it doesn’t let you go through the whole process again unless you delete the PWG acct

[sharp solar]

My Google account

[frosty portal]

and you used Google login both times?

it looks like you used LI email login in that picture

not Google
if you used Google, it would show a “G”

[sharp solar]

I registered before I knew about the transfer. Will this harm the account?

[frosty portal]

registered for what? 🤔

LI pass?

nothing will harm your account don’t worry 😅

at any rate
-you can choose new email for that PWG acct and wait for next batch transfer

[snow jasper]

ok thank i'm do it and when i try log in in the blue button top up appear 404 not the link is broken

[frosty portal]

try change “es” to “en” in url

ohhh I see what you mean
you logged into the game and made a PWG acct
then you tried to transfer your old account to it
and you did this 3 weeks ago?

tbh we haven’t had a lot of people take this route so I’m not entirely sure

[sharp solar]

Yes

[frosty portal]

what do you think Clara

[wary shuttle]

transfer always comes first

[frosty portal]

yeah
I’m wondering if a delete and retransfer is in order

you could try searching for your old char first to see if the data is there

but I doubt it will be

[sharp solar]

I did not know about the transfer and after the problem I entered the game server

[wary shuttle]

they cannot bind because it's not an empty account anymore

[frosty portal]

try this if you like @sharp solar

[wary shuttle]

which is.. ah..

[wary shuttle]

wont work since they didn't make the transfer thing

= their account still on the LI side

[snow jasper]

ok thaths works with the page, i'm in the page but when i try log in this appears

[wary shuttle]

yes, log in

a, wait

[frosty portal]

I think he is saying he gets the parental consent issue when trying to log in

[wary shuttle]

@snow jasper how old are you if it's okay?

[snow jasper]

36 years

[wary shuttle]

bug

[frosty portal]

they still haven’t fixed this 😅

[wary shuttle]

okay, you just need to contact CS since you didn't get the page asking your parents email

and provide them some info

Your account's UID:
The correct email address linked to your account:```

[wary shuttle]

so you didn't transfer yet, correct?

if so, you can either use a different email for PWG account, transfer your LI account and wait for Batch 4

or try to delete that empty PWG account and make a transfer again

[frosty portal]

either way you’ll have to check again after batch 4^

[wary shuttle]

yup

[sharp solar]

I didn't find it

[frosty portal]

yeah Clara was right
it never got transferred, no “back transfers” will work

well thanks for confirming our suspicions at least, it is helpful to know!

[sharp solar]

Although I wrote the same email

[sharp solar]

Should I delete it from the site?

[wary shuttle]

hold on

first, did you transfer your account or not yet?

[sharp solar]

I entered my same account

[wary shuttle]

no, i'm asking about the transfer page

did you successfully transferred?

le tme show how it should look

[sharp solar]

Yes i did

[wary shuttle]

to the same PWG account which you have made before the transfer?

[sharp solar]

Yes

[wary shuttle]

do your PWG IDs match?

on the web page and in game

[sharp solar]

Yes

[wary shuttle]

wait for Batch 4 then

[sharp solar]

Someone gave me the link to the game

[wary shuttle]

?

[sharp solar]

They send by email?

[wary shuttle]

what?

what are you talking about rn?

[frosty portal]

I thought we just verified that this didn’t work? 🤔

Have to make new PWG acct

or maybe I’m confused lol

[wary shuttle]

but they say they... yeah... ah

i'm confused too

[frosty portal]

the transfer request confirmation email?

[sharp solar]

Yes

[frosty portal]

right

well it’s up to you but if it were me I would make a new PWG acct anyways through the transfer website (and delete old one in-game to make sure it won’t interfere)
sounds like the surest way to ensure a fresh data transfer request next batch

but we still have 3 batches left, so if you wanna wait and see what happens, that’s a valid choice too

[sharp solar]

How do I do this?

[frosty portal]

log into game, go to acct center, delete the acct

[wary shuttle]

i think it's okay if they didn't make a new character on that PWG account

if they were able to transfer their LI, then everything should be good

[frosty portal]

hmm but isn’t it still asking the system for a back transfer?
although the website does say you can “log in” to an existing PWG acct
implying you don’t have to make a new one

so yeah i dunno xD

[wary shuttle]

but in this case they need to make either a new 2nd PWG account or delete that 1st PWG account and make the transfer

again, they say they did the transfer thing

soooooooooooooooooooooooooooooooooooooo lets just wait

[frosty portal]

they did the transfer to the same account

they didn’t make a 2nd PWG acct

[wary shuttle]

mhm

[frosty portal]

@sharp solar is your current PWG ID the same as the old one?

[wary shuttle]

if no error, then you good

just don't make a new character there

[frosty portal]

not webpage and game

webpage now and webpage an hour ago or whenever

at any rate, they can just keep this in mind for the future if it doesn’t transfer after batch 4 (to delete and completely start over for batch 5)

there is still time

[wary shuttle]

deletion is still risky. We have too many bugs in game, so.. yeah

i better wait first and then try other things like deletion

[frosty portal]

yeah just comes down to an individual’s comfort level I suppose
I’m kinda a “take action, ask questions later” type of person
but plenty of people are more cautious, not a bad thing at all xD

[sharp solar]

I deleted my account from the game. Should I do anything on the site?

[frosty portal]

welp, guess you are more like me lol

did you delete completely or do you still have the recover option?

recover option is that you can log into the game within 7 days after deletion and recover the account

if you deleted completely, the transfer page on the website will refresh (may have to log out/clear cache whatever)

then you can go through the process again and it’ll generate a new PWG ID

[sharp solar]

I want to make sure of the deletion method

[frosty portal]

that looks like the previous PWG ID, so you used the recover option
Now you can choose:

1. Delete again (will delete completely) and restart transfer process from scratch
   or
2. do nothing, wait to see if it transfers next batch

I would pick 1 and Clara would pick 2
so it is your choice xD

[sharp solar]

I'm afraid it won't be transferred and I'll lose everything.

[frosty portal]

well you won’t lose anything either way

all LI data is stored til end of April

it just makes a copy onto your PWG acct

do what you are most comfortable with!

[sharp solar]

I'm thinking of doing a new transfer, but I'm still having some problems. I feel like I don't understand.

[frosty portal]

well, another option is to hold off on making a decision for now (you have til March 24th)
send an email to CS with your info and see what they advise. maybe they can verify something for you

send them the screenshot of your transfer page and so on

sound like a good compromise? :p @wary shuttle

[wary shuttle]

they just transferred

CS will say to wait until Batch 4

[frosty portal]

yeah fair enough
they don’t seem to read into people’s individual situations much 🤷

[wary shuttle]

[violet bramble]

@frosty portal update i tried to log in through um the email and not google like you said to someone else and its now linked my google and email to two seperate accounts

am i cooked

[frosty portal]

what do you mean exactly “two separate accounts”?

[violet bramble]

and it also says on the website with my pwg is the only my email is with but my google account was how my old account was registered

[violet bramble]

it seems to have made a second one with my email

they have two seperate ids

[frosty portal]

you logged into the game with email you used for the PWG account on transferring, right?

[violet bramble]

yes!!

my pwg id is the same as the one connected to my email
but my google seems to have a different id
so im a little lost

[frosty portal]

are you talking about the “current account” number?

[violet bramble]

no the perfect world games account

that one is the one that is using my email to log in
but my google has a different id

[frosty portal]

I think I get what you’re saying
if you log into the game with Google, it will always generate a new PWG ID
this ID will never be the same as on the transfer page. it is a completely new PWG account

how you logged into the game with LI doesn’t matter
whether it was email/google

all that matters now is the email you used for the PWG acct

does that make sense?

[violet bramble]

i think so

so from now on i log in through email not google>

[frosty portal]

yes correct

[violet bramble]

PERFECT thank you again you are such an angel we are lucky to have you 🙏

[frosty portal]

now, if you linked that google acct back to your email, it may cause problems with logging in via email

so you would have to delete it (the google acct). is this your situation?

[frosty portal]

haha thank you xD

[visual mesa]

I want to transfer data but can't login via Facebook

[frosty portal]

yeah it’s not working sadly 😦 we are still waiting for a fix
did you link your FB acct to an email or google?

[violet bramble]

yes! I NEED TO DELETE THE GOOGLE NEW ACC

[visual mesa]

yes i connected my facebook account with my email

[frosty portal]

the log into LI via email and try that

[frosty portal]

well, try logging in just via email first. see if you get the ID matching the webpage

if you keep getting the google ID then the google ID is interfering and you will need to log out -> log back into Google acct -> delete Google acct in the account center

[visual mesa]

I logged in via Facebook before transferring data, do I have to delete it?

[violet bramble]

TYHANK YOU VERY MUCH

[frosty portal]

oh, you logged into the game via FB? then it will create a new account with a separate PWG ID
you shouldn’t need to delete it unless you linked it to the email that you wanna use for the PWG transfer

third party logins are a little finnicky in that they will sometimes auto-log-you-in and if you can’t switch accounts to your email login, you have to delete it

but it isn’t always an issue

[visual mesa]

i can't delete it

[frosty portal]

is that indonesian?
you’re gonna have to translate it for me

[wary shuttle]

i think games usually ask for OK not, "OK"

[frosty portal]

I don’t read Indonesian but I don’t see OK in the text

but maybe another word means that?

[wary shuttle]

maybe

[frosty portal]

I think it asks you to type DELETE in english

[wary shuttle]

let me check it too

... just type what it asks to

[frosty portal]

oh
well that’s easy, it tells you right in the text box 😂

[wary shuttle]

[visual mesa]

Ok

😂

[mental silo]

[frosty portal]

what’s up Nameless

[frosty portal]

ideally the devs would just add an “unlink” option for third party logins and it would save us this issue of people having to delete accounts

[hasty tide]

Hello, I’m reaching out for assistance with recovering my Tower of Fantasy account after transferring it to Perfect World Games. While I was able to log into my account, I noticed that the servers that I played that are supposed to have the name tag are missing, and I can’t access my account

[frosty portal]

did you scroll down the server list all the way?

[hasty tide]

Yes i did but i did not find any selected servers.

Has the deadline passed? for the account transfer?

[real cradle]

wtf i was at batch 3

it went out but my acc is still not transfered ???

is it time to panic ?

[frosty portal]

when did you transfer?

[frosty portal]

nah, don’t panic xD
do your IDs match? are 100% sure of the right server?

I recommend checking to see if it is a transfer issue or an acct link/login issue
but either way you’ll need to contact CS w your info

[hasty tide]

today

[real cradle]

yeah i mean i hope so

[real cradle]

cs ?

[hasty tide]

sorry i have to go now.

Take care i will try to do whatever it takes before april

Also sparkling swirls to communicate for more information i have sent friend request.

[foggy quarry]

is it possible to email the support team? i appear to have lost a character. i've already transferred and got a blank lvl 1 character. I do have proof of the characters existence and I had a linked account with the character.

[real cradle]

is it posable that my caracter was transfered but not on my acc ?

or something like that

[frosty portal]

yes it is possible

[frosty portal]

try this

@real cradle

[frosty portal]

then it is not transferred yet

[hasty tide]

oh okay

[frosty portal]

wait til mar 24-apr 7
schedule in #transfer-support or pins!

[hasty tide]

do i have to unlink again?

[frosty portal]

no no just wait til the next batch!

[hasty tide]

okay!

[frosty portal]

yes their email is [e-mail]

but first let me see if I can help:

1. when did you transfer?
2. does your in-game ID match the one on transfer website?
3. do you know your server for certain?

[foggy quarry]

1. march 3rd a couple hours after the 2nd batch
2. yeah it does
3. iirc the character should be on nova

[frosty portal]

ok yeah send CS an email with screenshots of the transfer page and in-game ID

[frosty portal]

you can also try this if you want

this method can show us if it is transfer issue or link/login issue

having that info is useful to send to CS as well

[visual mesa]

Because Facebook was having problems, I logged in via Google and successfully registered but it still repeats

[foggy quarry]

like the uid?

[frosty portal]

they need to see that the PWG ID on the transfer page matches the one in-game

if you have the old char UID yeah you can send that too

[foggy quarry]

any protocol i have to follow in the email?

[frosty portal]

repeats?

[frosty portal]

protocol? xD

[foggy quarry]

idk

had to follow a certain guideline one time emailing a company

[frosty portal]

nah, it’s a free for all here xD
their replies will come from a no-reply email, but you can reply to your previous email chain that you sent to them and they will see it
just include as much info as you can (email address, IDs, char name/server, transfer date etc)

as I mentioned above, it is also helpful to do the “dummy acct” method (or ask your old crew to check) since then you can tell CS you know it was either a transfer issue or mapping issue

they typically reply in 1-2 days and during day in CN timezone

some also theorize that sending proof of past purchases on the game make them help you faster. lol

[real cradle]

cant just someone chek if my acc is there ?

[frosty portal]

if you have a crew, they can check!
I’m not at my PC now so I can’t 😦

[foggy quarry]

unfortunately....
that account was old
it would be pretty hard for me to remember the name

[real cradle]

wait so what uid is now in use

how many numbers are in it

[frosty portal]

aww 😦
well just send whatever info you do have then
do you have the old uid? like on a screenshot or something?

[frosty portal]

the char uid?
it is the same

[foggy quarry]

luckily theres one in the server
and a purchase receipt

[frosty portal]

yeah, purchase receipts can definitely help verify the account

and they’ll wanna help you so you spend even more ig xD

[real cradle]

i have screan shots from baners and the day one when the game launched xD

[frosty portal]

yup I think UID is still on the bottom corner of every screenshot (iirc)

[real cradle]

it is

[foggy quarry]

yeah...
microtransactions my hated...

[frosty portal]

it’s a double edged sword
scummy af
but oh boy do they fund the game xD

[foggy quarry]

true

[cyan scroll]

gonna try to get the game on my phone and the account transfer, tho might need help

i already transferred on the website but havent ingame

[frosty portal]

#transfer-support can guide you through it 😄

[cyan scroll]

what do i do since i logged in through twitter, it says it transferred my account

or well the website is saying was submitted

even tho it shouldve been transferred already

[frosty portal]

log into the game using the email address you linked to a PWG account

[cyan scroll]

i dont think i have an account?

[frosty portal]

when did you transfer? only accounts transferred before march 10th have been transferred into the game

[frosty portal]

you made one when you authorized the transfer

you logged into LI (the transfer website) with Twitter? or the game with Twitter?

[cyan scroll]

afew days before February deadline

[frosty portal]

okay yeah you’re good then

[cyan scroll]

website using twitter

[frosty portal]

then yes, going through the website transfer process involves creating a PWG acct

check your emails for the transfer request confirmation email you got

that is the email you will use to log into the game

[cyan scroll]

is there a way for me to check my account? cuz when i went to the website it only let me use twitter to log in

[frosty portal]

like check if it is the right LI account?

did you have multiple?

[cyan scroll]

i never had one

[frosty portal]

well how else did you play the game xD

[cyan scroll]

i used twitter to log into the game before, then to transfer did that cuz it let me

[frosty portal]

guest or epic games acct?

okay, twitter in this case is an LI acct

[cyan scroll]

so strange

[frosty portal]

anyway, there is no way to check what is on the account unfortunately 😦

[cyan scroll]

so thats just my log in, again is there a way for me to look at my account info anywhere.. oh

welp dunno how things will go for trying to get into the game

[frosty portal]

the PWG ID on the transfer page should match the PWG ID that appears in game

this will happen if you login to the game with the correct email

don’t log into the game with twitter

it’ll create a separate account

you can bind your account to twitter later if you want to log in that way ^

[cyan scroll]

ok, but my ingame uid was different.
also it does it know my email so how does that work? since i used twitter

[frosty portal]

it knows your PWG email since that’s the email you used for the transfer
you can’t make a PWG acct for transfer without an email

[frosty portal]

do you have this email? ^

it should be on the date of your transfer

[cyan scroll]

it never sent me one

unless i was looking for the wrong email

[frosty portal]

it is sent from perfect world games

search for that

also check spam/junk folder

[cyan scroll]

i have the verification code it sent me but nothing else

[frosty portal]

hmm
alright, well, let’s move on
did you try signing into the game with your email?

[cyan scroll]

games still downloading

[frosty portal]

if you have a bunch of emails and don’t remember the one you used for the PWG transfer
try them all, one at a time

oh ok!

[cyan scroll]

i have one email i used

[frosty portal]

alright, that makes things a little easier
once you get in the game, you will need to select the right server

[cyan scroll]

ill have to see how logging in goes

[frosty portal]

and yes in game uids are always different, no worries there

[cyan scroll]

since if it wanted a password i didnt have it saved due to twitter

[frosty portal]

nah
it uses email verification codes

it will then give you the option to set a password if you like, but it is optional

but either way, you won’t use the LI sign in anymore

[cyan scroll]

hmm

[frosty portal]

even if you bind it back to twitter
it is now your PWG acct

I hope that makes sense xD

[cyan scroll]

i did get a level infinite email sent to me when i tried to use my email on the website to log in but it said i didnt exist, only twitter login worked

[frosty portal]

so that would mean you didn’t link your twitter acct to an email

back when we played on LI

now, for PWG transfers, we always start with an email
and link twitter (or other third party) later

[cyan scroll]

🤔

it mightve used my name not email to log into twitter so might cause issues

[frosty portal]

tbh I’m not so sure how twitter log in works since I haven’t used the platform in ages xD
but I haven’t heard any issues with twitter transfers yet

FB is the only one with an issue 😦

[cyan scroll]

ill see how it goes

[twilit pagoda]

Twitter works fine I did it for my friend. Just login

[cyan scroll]

Realistically it should know my email since perfect world emailed me (never emailed me the actual account transfer but I did have the codes when setting it up)

game done downloading lets see, trying email

logged in but i dont see my servers i used

ok thats just a new account uh

[frosty portal]

different PWG ID?

[cyan scroll]

There is no ID

[frosty portal]

you can scroll down the server list too if you havent already

[frosty portal]

ah the 00 placeholder
so you have to actually click on the acct center button

[cyan scroll]

Same uid

Why did it not save my last user servers

[frosty portal]

yeah it’s a bug 😦

do you remember your server?

[cyan scroll]

Checking my screenshots

Yea ok I have my server seems it’s got everything

[frosty portal]

it worked? yay!

[cyan scroll]

I’m where I last remembered myself

And having plotti out means it’s not the alt

I’ll have to go to user center later to add a password

[frosty portal]

yup! you can also now bind it to twitter

it will just ask for your twitter login

[cyan scroll]

i think setting up a password would be more reliable

[twilit pagoda]

Do both imo

Or Google

[mental silo]

[cyan scroll]

only strange thing ive encountered is the game thinking ive logged in for several days but maybe it got that from the website

[red raptor]

Anyway to reduce game size or delete unused voice for tof? Is biggest size app on my phone and I'm fell the unused voice make the size bloated

[cobalt dragon]

Infinity Nikki is good game size ) but genshin and wuwa 🤣🤣🤣

[mental silo]

a true gamer

[light pond]

Hsr not open world and only 2 years old: 20GB

[austere saffron]

My issue is still not solved 😭

I'm trying to mail them but my mail is not sending

[lone abyss]

How can I tell when my account is transfered?

[red raptor]

Oh well, I guess i move tof to my external hardrive laptop until delete unused resource is available

[austere saffron]

I got reply to my mail

That my id is transferred. But pwg id is not matching with current pwg uid . Actually it's match with my very first pwg uid when I transferred my data for the 1st time. But what should I do now?? My pwg id is deferent now with same email.

My pwg uid was not matched before with that old transfer uid so i deleted and try to transfer my data again nd my transfer submitted successfully.
WtH is happening?😭😭😭

JP Nova?? Means?

I was in nova I remember that

What is JP Nova?

[visual mesa]

It is over 🥲🥲

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359 4B

[wary shuttle]

Maybe Asia?

[wary shuttle]

• You can successfully log into the game and see your main character

[frosty portal]

so it’s still not matching?
did you login to the game with a third party login and then try to link it back to your email?

if so you have to delete that account

you could send CS a video of your login attempt (showing that you login by typing your email, then select Nova server) and ask them to remap your char data to your current PWG ID

[frosty portal]

yeah Nova is in Asia Pacific
so I guess it means that JP players choose servers in this region, inc. the Nova server

they usually use APAC to designate such servers but I think it means the same thing here

[austere saffron]

I mail them again and said that to transfer my data in my current pwg id

[austere saffron]

I tried but as it's not matched so I deleted that

[austere saffron]

But what is JP means?

I'm from India and the game is ban here so I don't remember which region or country I chose. but I remember that I'm in Nova Asia Pacific.

Now my main problem is pwg uid is not matching with the id which CS is saying.

[frosty portal]

JP means “Japan”

but in this case I think they are still referring to Asia Pacific

maybe most APAC players are Japanese

[austere saffron]

I transferred my id before. But as my pwg id was not matched,I deleted that account and transfer my data again and it's successfully submitted for transfer and this pwg is matching 🤦

[frosty portal]

yes, now just wait for them to reply

you’ve checked that your data is already transferred through the “dummy account”. so now that PWG has the data, it is easy enough for them to connect it to your login

they may ask you to make a video showing your login attempt as I mentioned above

[austere saffron]

How to log out my account from the game?😂

[frosty portal]

that’s a lot of gachas dayum xD

[frosty portal]

go to settings
I’m about to log in to play so I can check in a few moments if you don’t see it

[austere saffron]

I got my character

I don't know how

I just open the to check how to log out but it's automatically log in to my character

Now I'm relieved 😌

[frosty portal]

Yaaay! 😄

If you want you can bind this account to a different third party login

in case you ever have email login issues again in the future @austere saffron

[austere saffron]

Can I bind the same email?😂

[frosty portal]

like through google?
yeah basically games store your login as email (+password if you set it up), but for third party logins, it relies on the third party to verify you
meaning if you use the same email for google it is still treated as separate

several of us thought the bindings might carry over somehow as part of our transfer process but alas they didn’t

[atomic wolf]

I need help, I can't login with my salt email account.

Like this ([e-mail])

[frosty portal]

you used both a “.” and a “+”?

as of last week, apparently periods were working but plus signs weren’t
I’m not sure if there have been any updates since 😦

maybe Clara (our transfer support mod) might know, if she sees this

[atomic wolf]

Yeah, I already try to login today. It gives me this message (please enter the correct email address)

[calm urchin]

tryed login google-login or email-login ?

[frosty portal]

it’s a salted email issue
I don’t think they have fully added support for them yet

[calm urchin]

ohh ansi-codeing

[earnest shuttle]

I keep having an issue with a missing account. LiPass changed my Apple email to @icloud.com due to a previous account. It was thru email only login on Asia server that was using @mac.com email. Right before the transfer LiPass made me prove my Apple account. Now only the Asian server one is on PWG. The Apple login was also on North America. I’ve tried looking for them via friends but Apple isn’t there.

[atomic wolf]

Also, I made a new chara ac and add friends in game to see if my ac successfully transferred. And yes, it is there.

[lone abyss]

Kinda figured that one out thanks tips. I was meaning without logging in every day.

[wary shuttle]

well, you don't get any emails so.. yup

if you have just transferred, you will need to wait for Batch 4 maintenance and log in once it is complete

that's it

[earnest shuttle]

Is pwg going to ever find my account or do just need to start over

[frosty portal]

it sounds more like an LI issue to me, since you checked in-game and it wasnt there
unfortunately LI is not being responsive to inquiries 😦

[earnest shuttle]

Okay thanks they had issues separating the accounts right before 2/25

[frosty portal]

yeah we don’t know, sorry 😢

hopefully there is still time for a fix before the transfer period ends but hard to say

[earnest shuttle]

If I have to I’ll get a refund from apple blaming infinite

[lone abyss]

I should have been in batch 3.. when I transfered my account it was between march 3rd and 10th, still no account and I spent quite a bit of money.. 😞

[wary shuttle]

have you contacted CS?

Your account's UID:
The correct email address linked to your account:
The video of the process of you using your Email account to log in and enter your main server (starting from opening the game -> choose email account to log in -> selecting a server -> entering the character selection interface):```
*you can upload videos or screenshots to websites or social media platforms like YouTube and send them links.

[frosty portal]

you can also include your purchase receipts in the email if you want. some theorize it will get them to help you faster. lol

[lone abyss]

Tried emailing, didn't know there was a discord CS

[frosty portal]

I think it’s just an auto-response bot

[wary shuttle]

did they say anything?

[lone abyss]

No response yay

[frosty portal]

takes 1-3 days usually

[lone abyss]

Guess I'll be quitting this game if they don't help sadly... not starting over when I spent money.

[frosty portal]

your IDs match and you know your server?

[lone abyss]

Yep, IDs match, know my server

[frosty portal]

then yeah just gotta wait
I also mention to people that they can check if it’s a transfer issue or acct linking issue

(either make new acct and check yourself or have your crew check)
it’s up to you though

[lone abyss]

So just log in and search for myself? Lol

[frosty portal]

yeah
only transferred chars can be added as friends

[lone abyss]

Anyone wanna check for me? Lol

[wary shuttle]

i think just making a new character on a different server should help

[frosty portal]

you could try that too

[wary shuttle]

or ask other server members

like you

[frosty portal]

am not at my PC atm
but like I said you can ask your crew to check your name in the list

[lone abyss]

Okay thanks

[frosty portal]

if you dont wanna make a dummy char yourself

I can check in an hour if you want me to (for NA)

[timber python]

Hmm still doing the great stuff helping

[frosty portal]

I’ll be here helping til April 25th 😄

[lone abyss]

Appreciate the help, just playing the waiting game now, character wasn't transfered I guess

[timber python]

Oh

[frosty portal]

your crew checked for you?

are you sure you used the right LI login?

[lone abyss]

I went and checked myself, yeah used the right log in info