technical-help

[grand basin]

yeah

i didnt know they moved it

[twilit pagoda]

wtf 😆

[stoic bridge]

This is better than losing o.o

[grand basin]

like i changed the launcher and went into another

and thats why i didnt see anything of my stuff

[brisk loom]

Another server?? Damn. What if they did the same to me? Idk.

[twilit pagoda]

Check all 😅

[grand basin]

yeah try that

[brisk loom]

So wrong server. Huh.

[grand basin]

actually for @everyone that doesnt have the stuff but does have email correctly, try the server name

i just thought the server names doesnt change anything, but seems im wrong

[stoic bridge]

What server names ? If on APAC ?

[grand basin]

if you remember the name you played

[gleaming quest]

Then let me know if they answered

[brisk loom]

Ohh old UID. I didn't read that. Also I did realise that I got a new one when I went onto their page to login into the game to see if my account is still there. Huh.

[grand basin]

i cant know it tbh, just try to see the server you played and you should have your stuff just like i did

[stoic bridge]

Did you or anyone experience this ? My iOS acc player name and profile is missing in game, Sweetie Server APAC

[grand basin]

i had the problem where i start everything again, 0% progress

[brisk loom]

Same.

[frosty portal]

you're 100% sure you never played on that server before?

[grand basin]

but it was server thing

yeah

i just logged into the server i played

and got my stuff

hahaha

[stoic bridge]

Same problem, and this was my iOS acc before server transfer happened

[stoic bridge]

I'm confused

Your 0% progress is from the server you usually played, then you login to all other servers and find your acc on other server Aimanium ?

[grand basin]

no, i was moved to another server name first name, without me realising, and then i changed to the server i used to play

[twilit pagoda]

Well looks like they messed up lol cause they look identical just that your progress is gone

[grand basin]

so basically i had all my progress but in the server name i used to play, not the other one

[stoic bridge]

Ah ok d(ゝω・´○)

[stoic bridge]

Yes they are same😭 my 1st acc TOF I made is iOS on ipad mini 5😭 it crashed, so I download ToF on google xiaomi pad 5 and it becomes my Doru Main😭

[rose summit]

whats up sorry its probably been asked 1000 times, will we get emailed when the data transfer is complete for our account or do we need to keep logging in and pray that we didnt lose our account?

[wary shuttle]

Official ToF twitter account or https://discord.com/channels/932906923236401182/932912268461608980 will notify you about Batch 3 maintenance

no emails, just a maintenance

and after that you can log in

[frosty portal]

One thing I've noticed that's really strange
when I try to log in on my server, the game takes a little longer to load the intro Frigg cutscene than when I try to log in on any other servers

anyone experienced that?

[rose summit]

champion thank you

[fiery acorn]

Thanks a lot

[rough terrace]

Anyone know how to solve an event bug? Because messaging customer service and filling out their event bug form does not work, I’ve done it 4 times and no results 😃

[wary shuttle]

what bug?

[rough terrace]

The rewards I claim aren’t being sent to my account. And the account logged into the event page is the wrong account. Plus that account isn’t even getting the rewards either.

[wary shuttle]

log in with your main account

and claim the rewards in game

[rough terrace]

I’ve tried, it won’t let me. Everytime I try to log in with my main account it logs into the wrong one with the wrong UID

[wary shuttle]

are you trying to claim them on the web event page?

[rough terrace]

And I also can’t claim the rewards because it says I already claimed them even tho I haven’t gotten anything

[wary shuttle]

did you try in game one?

[rough terrace]

Yes I’ve tried both

[wary shuttle]

hmmm

if it's claimed, it's claimed. Only CS can help

[rough terrace]

Is there like an email or smt I can msg other than the in game CS? Because they’re not helpful at all lol

[wary shuttle]

pinned

[rough terrace]

Thank you!

[frosty portal]

CS email isn’t super helpful either I’m afraid, but good luck
they telling me to log into someone else’s acct lol

[brazen trail]

i don't konow if it important or not but my friend found a bug in midoria this plant floating there

[frank zenith]

What time is the transfer tonight ?

[frosty portal]

it’s not necessarily tonight
for batch 1 it was the day before the deadline 😐

[keen spear]

I found on a logfile a RoleID can I find the server for my account with it ?

[brisk loom]

What if you cannot remember your server? What then? Plus I still didn't get the email reply.

[grand basin]

sadly i dont know about that, only way would be going one by one

unless there is a way to know it

[frosty portal]

you can make a google/fb/x dummy acct in your region and search for char on friends add

will show UID

then check the spreadsheet

Though I seem to be the only one advising this rn so if there is a reason not to do it lmk 😅

[glossy jackal]

How does this work? ಥ⁠‿⁠ಥ I tried logging in with the "linked" account but my character slot isn't there

[frosty portal]

nope, they’ll post it on twitter though when the batch is transferred

[frosty portal]

do you have multiple LI accounts?

you can only link a PWG account to one LI account

[glossy jackal]

No I only have one

[winged zephyr]

Sorry if this is the wrong place for this question but does anyone know the best place to contact support?
I tried in game but the AI assistant isn't very helpful.
I also DM'd them on X and sent an email to [e-mail]
Does anyone else know of any other routes to contact them?

After the merger I lost my characters and I can't find what server they were in.

[frosty portal]

that is the old CS email
new one is [e-mail]

[winged zephyr]

I had both Asuka and Rei.

[frosty portal]

Saaame

[winged zephyr]

Thank you! I'll try this.

If they don't/can't help me I probably won't touch this game anymore sadly.

The main reason I started playing was because of the collab lol.

[stiff vigil]

How can i talk with an human?

I've tried to recover my old acc

[glossy jackal]

Is there anything I can do to fix it or something🥹

[stiff vigil]

I know my UID, nickname and the last sv i was

But the bot didn't help me

[winged zephyr]

The bot is awful haha.

[stiff vigil]

yep haha

[frosty portal]

you can’t 😦

[winged zephyr]

Email is probably the best way.

[frosty portal]

just gotta be persistent, keep following up and proving you tried everything they asked of you (provide screenshots/videos)

[stiff vigil]

But there's a channel for technical help, right? on the official sv

There's no chance to talk with anyone who can help me?

[frosty portal]

yeah go for email

[stiff vigil]

Uf

[winged zephyr]

The customer service for this game isn't very helpful I noticed.

[stiff vigil]

Is not

[frosty portal]

eventually you should get a personalized message where they refer to your char name/ID/email
takes time tho

[stiff vigil]

What's the official mail?

[frosty portal]

here ^

[stiff vigil]

Thanks ^^

[frosty portal]

what exactly are you trying to do? make a new LI acct?

or you just wanna see your IDs?

if so, you need to make sure you login to the LI website the same way you did for the first transfer, same email
if don’t remember then go check your emails

or if you wanna retransfer, you have to delete the PWG acct in-game first

[winged zephyr]

Is there a way I can find what server I was in using my UID in the screenshot?

[frosty portal]

yeah there is a spreadsheet
in #transfer-support

[winged zephyr]

These are them.

[winged zephyr]

Okay I'll check!

According to the spreadsheet this should be my server right?

[frosty portal]

🐙

[winged zephyr]

Okay, I'll check now.

I went there and this is what I got.

[frosty portal]

When did you transfer?

[winged zephyr]

The spelling is a little different though.

I believe I should've been in batch 1.

Am I able to check still?

[frosty portal]

and login via email right?

[winged zephyr]

Yup!

[frosty portal]

check when you transferred?
yeah you should have a confirmation email with the date
but if you know you transferred before march then yeah it should be there by now 😦

[winged zephyr]

Let me check my emails. Is it from Perfect World?

[frosty portal]

yep

I just did a search and it looks like someone else couldn’t find their char in “Takoaki” and was wondering if the misspelling means they were moved to another server

so you could try checking all other servers in your region
I know that’s a pain though 😬

[winged zephyr]

Yea I got an email back from them on the 23rd when I did the transfer.

The weird thing with my server is that I live in NA but the Takoaki server is an Asian server, Maybe I accidentally picked an Asian server when I started but I'm not sure lol.

[fleet prawn]

i wonder if these transfer issues mean that im going to miss the heated up event rewards, i was looking forward to those too

[winged zephyr]

They picked a bad time to do event rewards lol.

I thought transferring was going to be simple but I guess not.

[frosty portal]

yeah it’s a mess
russian roulette with accounts

[fleet prawn]

more like shotgun roulette, and i got blasted

[sharp dune]

time to see if my account is there yet

or rather, chars.

Aand its not. Great

[frosty portal]

were you a batch 2?

[sharp dune]

Yup

[twilit pagoda]

Imagine they did transfer but they sent it to the wrong server 😆

[sharp dune]

This is genuinely super bad lol

[frosty portal]

yeah I check NA all servers every day 😅

[winged zephyr]

It seems like they have a huge mess to fix, I'm glad I'm not the only one haha.

[sharp dune]

I actually accidentally made the new char back when I logged in right at the start of transferring, not realizing they were gonna do it in batches. (I thought it'd just update to my actual char at the time).

So I gave it another chance, waiting for this batch 2 instead

And nope. Nothing

Got the level 1 char still lol

Account's probably dead at this point

[frosty portal]

the funny thing is, apparently that is the case
transfers are supposed to overwrite new chars

[sharp dune]

So has anyone from batch 2 had an actual succesful transfer?

[frosty portal]

yeah plenty have

and plenty have not

it’s the gacha 50/50

[sharp dune]

Oh boy

[winged zephyr]

The scary part is we only have until April 25th to get this worked out and if they can't fix it than I guess that's it.

[sharp dune]

I actually thought I screwed up my account entirely tbh, by going through the character creation process again.

But this new char has a brand new UID at least. So I assume my old UID is still floating around somewhere

[sharp dune]

Honestly if it comes to that point then I'll just move on from the game lol. I'm not gonna start fresh again

[winged zephyr]

Yea me neither, I play a lot of other gacha games so I'll take that as a sign to drop one lol.

[sharp dune]

If they can't actually fully resolve this matter by then, they may as well pack up themselves too probably. I think they'd lose a lot of players and not just us 😛

[winged zephyr]

People leaving the game seems to be the general opinion haha.

Truthfully I would do that with any gacha that looses my account, they're not getting anymore money from me!

[sharp dune]

Facts

[frosty portal]

If I don’t get mine back I’ll probably start over at some point to get to the new space world
since you can skip all story in this game
but I wouldn’t invest in chars/gear anymore

just wanna see how the new area turns out

[winged zephyr]

I guess that's fair.

[sharp dune]

Were you in batch 2 as well?

[frosty portal]

Yup! or asking david

[winged zephyr]

I would be to angry to play. 😂

[frosty portal]

probably won’t do that til 5.0 actually comes out though

[sharp dune]

Looks like batch 2 ended up on march 7th according to the screenshot in the pins 🤔

[frosty portal]

yeah they really waited down to the wire

[winged zephyr]

I think I was in batch 1.

[sharp dune]

And you still don't have yours either?

Man

[winged zephyr]

Nope lol.

[sharp dune]

Definitely not boding well lol

[winged zephyr]

They really screwed this up. Not to mention the fact that they make it really difficult to contact them. You can't talk to anyone in here and this @cinder gazelle bot is useless.

[cinder gazelle]

Hello, please send a direct message to the bot "Customer Support," and your message will be promptly received and addressed by our support team.

[winged zephyr]

See what I mean? lol

[sharp dune]

Classic bot

😆

[winged zephyr]

🤣

[frosty portal]

Whatever you say, bot 😂

[winged zephyr]

Right haha! The only 2 options it has for account is if you forgot you credentials or if your account is frozen. Neither of those things are my issue lol.

[winged zephyr]

Now the email that you gave me won't even go through, it keeps saving it as a draft. 😂

[frosty portal]

I’ve been able to get through with “account is frozen” but it just sends the same message I get as an email
so I gave up bothering with it

[winged zephyr]

This is awful haha.

[main lava]

The event PvP is really bugged for me

[fiery acorn]

Hi does someone know if batch 3 is finished today or do you guys think i will need to wait a few more days :0?

[real cradle]

the batch 2 ended but i still wasnt transfered ???

will it automaticly start be transfered on the sub server i was previusly on ?

[frosty portal]

afaik I don’t see anything on their twitter so it isn’t ready yet
they’ll announce it

[frosty portal]

yup same server, do you remember it?

[real cradle]

yeah i do

but still nothing

[frosty portal]

your IDs match?

[fiery acorn]

Alright thanks sparkling im just worried (´･_･`)

[frosty portal]

yeah same 😦 good luck though!

[real cradle]

yeah

i send it on march 3rd

ohhhhhh

my bad the transferst didnt even start for batch 3

[native frigate]

When you transfer your acc?

My friend transferred after the 1st batch was done, and got transferred at 2nd batch

And another friend of mine still has not transferred, is it gacha?

[real cradle]

i just saw that the third batch of transfering starts from today soo yeah i just gota wait

[native frigate]

let's wait and see

[fading mango]

only emails with periods (".") work, but those that use addition signs ("+"), which is how people commonly use gmail's salted email functionality, that's not working yet

[dreamy flame]

few more days fs

[feral hatch]

Anyone knows why my transfer page got reset? Like it was saying that the request has been submitted, but magically, I checked it today, and it just reset to start the link over

[formal island]

hey guys i have not played TOF in a while, but i did come back last year for the Neon event. I recently logged back in and for some reason i cant find my character that i had played on before. I remember at some point i linked my account to steam and this was after my original log in. I think there was an issue with the previous way i had created my account. Well anyways i have logged into my steam account and i do not see my previous character at all. The CS option in game is no help.

[mental silo]

#transfer-support

transfer first, then wait according to batch

[feral hatch]

Batch ain’t doing shit, I’ve been waiting for 2 weeks and nothing

[mental silo]

not my fault

dont blame me

[feral hatch]

Ik ik

[feral hatch]

Im just saying

Like tf are they doing?

[feral hatch]

Smh

[formal island]

so essentially i wont be able to see my character until then?

[formal island]

i was originally not steam and then linked my account to steam last year so yes you can link to steam after

I was reading the transfer information and it suggests not to use steam and etc only Email for new login so that might be the reason

Currently i do have to option for Steam and to link my account to steam.

i open the game on steam. go to account. go to link account. it shows steam

Your way of talking to people is probably why no one want to help.

[mental silo]

u mean here?

ye

don't appear

[wild summit]

ohhhh

thank you, that is what i wanted to know xD!

so we cant link our accounts to steam

[mental silo]

isee

https://tenor.com/view/anime-i-see-gif-25052382

[spark jungle]

[mental silo]

[deep smelt]

How do you fly with the Antoria skin?

[mental silo]

u need wep. not skin

to use skin, u need wep too

press W+Hold dodge

[frosty portal]

yeah seems like it
it’s 50/50 chance your transfer works 😦

[plucky crown]

I think this falls under Tech help, Anyone know why this happens? Been stuck like this for a day now, 2 Characters both have well over 7000 points.

(And i am level 82 so i dont really understand what level 50 it means)

[celest hedge]

must be weapon lvl

is it over 50?

[plucky crown]

150 on both.

[frosty portal]

“By our repeated verification, your character do exist in the NA server Solaris. We suggest you relog into game and check again.”
Ffs

[celest hedge]

sorry, no idea

[plucky crown]

Yeah im shot on ideas too, Thanks thought for responding.

[mental silo]

contact support

this is 2nd time i see

[plucky crown]

Aye will do

[feral hatch]

Yeah I was just frustrated cus when you get in the game nowhere does it say what really to do. And I just think it’s a little stupid that you need to dig in a DISCORD server to find what might help you

[frosty portal]

did you sign back in with the same email you used for the first transfer?

[plucky crown]

stupid question but, how do i actually contact support. i can only find the discord bot, and ingame its just AI Help.

[native frigate]

50/50 u lost your acc or you win the 50/50

[frosty portal]

I have shit luck lol

Every day I send them a video of my failed login attempt
Every day they tell me my account is there

But I will never give up

[native frigate]

Da hel typo, I mean u already check your UID Right? Same as transfer id with pwg id in-game?

[rancid yoke]

Welp

[native frigate]

Bot in game CS

[rancid yoke]

I got 3 the same emails from them lmao

[frosty portal]

yeah it’s the same

[native frigate]

Same as well lmao, at first I contacted in game CS, then email, same answer lmao

[frosty portal]

yeah LI is really unhelpful :/
is there a reason you need to contact them and not PWG?

[native frigate]

Do you have a crew and you can contact them?

[deep smelt]

I play on the phone

[frosty portal]

wait a sec

I just got loading screen, not Frigg

[native frigate]

Wow 😲

[frosty portal]

I AM BACK

[native frigate]

L m a o, not done with progress.
but, in progress 🤣 how unprofessional

Love pwg

[rancid yoke]

I sent both of them emails lol, got the same answer, I just asked when is the transfer going to be finalised, because I have been waiting for over 2 weeks now

[rancid yoke]

Congrats!

Now spill the beans how the eff did u do that

[native frigate]

Confront CS until the answer is not the same answer you got at first contact

[frosty portal]

just be persistent

don't give up!!

[rancid yoke]

Yeah but idk what exactly I'm supposed to say

Because I feel like im pleading and begging on my knees and that's embarrassing

Maybe that's why they don't want to answer smh

Lmaoo

[native frigate]

Yea, I have an issue with web events lmao, it's say recently login, now change to currently login as mentioned at transfer support tab, and not first like CS said lmao, I send them email weekly

[frosty portal]

what date did you transfer?
and do your IDs match?

you need to make it as easy for them as possible
send screenshots/videos of your transfer confirmation email, transfer webpage, and in-game logins

without proof they will not help

[native frigate]

Do not send them in game CS, the conversation will gone

After you give CS some star lmao

[frosty portal]

yeah, email is best for follow-up since you can just reply to the same email chain

[rancid yoke]

I transfered on 24, I was supposed to be transfered with the second batch, till March 7th

And it still says "request has been submitted" 😄

I will literally get on my knees and lick some toes if it means I can get that acc back

Lmfaoo

[native frigate]

24 feb? Nah it's a broken link, my crew members said if u don't ReLink u will get trouble 😵‍💫

[rancid yoke]

What do u mean bro 😭😭😭

Shit shared the id

My bad gang

[native frigate]

No prob I don't see it

Trust me bro 🤣

[rancid yoke]

Took this yesterday before bed, still "submitted"

And how the eff am I supposed to relink, there's no option for that 🙏🙏🙏🙏

[native frigate]

If u can contact ur crew, ask them if ur nick appears or not in crew

[rancid yoke]

Uhm, about that...

[native frigate]

Nah just do some sparkle do

[frosty portal]

the only you can relink is by deleting your PWG acct in-game

and then make new one

[rancid yoke]

WHAT

Isn't it going to delete everything??

[native frigate]

Bruh what the answer

[frosty portal]

actually no
it is not a true "transfer" in the sense that your data is removed from LI after it is sent to PWG
it's more like just copied over

[rancid yoke]

I was in a crew with only 1 friend lmao, and she's also locked out 🤣

That's what I get for not socialising

[frosty portal]

some people retransferred after making a new char on their PWG acct while waiting for the transfer (before they knew about the batches)
but now we know that it just overwrites the new char
so there isn't really a need to retransfer

[native frigate]

good luck

[frosty portal]

if your IDs match, then wait for CS

[frosty portal]

you can check for your old acct yourself too
just make a google/fb dummy acct on your region, select new char
look in the friends add

[native frigate]

Ah that's trick work too

[rancid yoke]

I mean, when I log in, it does say the ID ( while logging in) , and it is the same one as in the "submitted", but when I'm actually in, the ID is "00"

[rancid yoke]

Ohh that's smart

[frosty portal]

yeah it does that for everyone

[rancid yoke]

I tried making a new account, I created it, and the ID is still 00, so I assumed I gotta transfer the new account too

It's very confusing

[frosty portal]

no no
ignore that

don't need to transfer your dummy acct

it is just to check on the friends add

[rancid yoke]

Okay so, should I delete the account and re-transfer, or try to wait it out after looking if the ID match? 😄

[deep smelt]

How do you fly with the Antoria wep?

[rancid yoke]

I'm so sorry for asking so many questions

[frosty portal]

don't delete anything for now

you can still have both your regular account (email login) and your dummy acct (google/fb/x login)

you just can only be logged into one at a time

on your dummy acct, make a new char, then you can search for old char's name in the friends add

the dummy acct ID will not match the transfer webpage

because you are using a diff login method

[rancid yoke]

Yeah, i used a completely different email, so I assumed it shouldn't match anyways

[frosty portal]

yeah that should be fine too

it creates a completely separate account

[rancid yoke]

Still, alright, after work, imma check if the ID's match, if It even shows an ID and not just my nickname

[frosty portal]

the ID should only match for your regular account (the one your linked to LI)

[rancid yoke]

Yes yes

That's what I meant haha

If it doesn't match, or doesn't even show... I'll get back to ya'll with tears in my eyes

[frosty portal]

make sure you are looking at the one in the acct center btw. screenshots in #transfer-support

[rancid yoke]

Okay okay, thank you sooo much

And if it matches, what do i do then?

[frosty portal]

wait for CS

in the mean time, you can check if your char is still there through the dummy acct method I mentioned above, if you like

supposedly only chars that have been transferred can show up in friends add

so if char not available to add = not yet transferred
if char there = transferred but account link/login issue

I am not 100% sure if that is correct though

I can only repeat what I have heard before 😅

[rancid yoke]

What does Cs mean? 😎

Oh customer support

I'm slow

Okay okay, then I'll try to press Cs a bit more in regards of this

Imma do some email spamming on my lunch breaks

[frosty portal]

🤞

[rancid yoke]

Thank you for bearing with me 🫶🏻

[frosty portal]

Just because I finally got my account back
Doesn't mean I will stop helping others
I know what it's like 😄

[trail tartan]

lmao i thought youre a mod 😭

[frosty portal]

hahaha I'll take it as a compliment

[trail tartan]

it is

tysm for helping

[vague thorn]

hey! how long did it take you to get your acc back?

[frosty portal]

tbh my timeline is a bit messed up
I thought I transferred back in December, and maybe I did since I could see my char in-game on friends add throughout the process
but I tried again with a retransfer in batch 2 (new PWG ID)
and just got it back this morning! 😄

[vague thorn]

thats nice! i made a small mistake with my ID and i already submitted my acc transfer last friday and i hope they see that the ID didnt match because i sent pictures and all so i hope all works out otherwise i have to make a whole new account T-T

[frosty portal]

what mistake?

if the ID is different it usually means you logged in with wrong email or wrong method

try logging out and logging back in w correct email

[vague thorn]

it was the correct email i didnt have any other emails but when i logged in to the game and went into the settings the ID was diffrent than what it is being transfered to

[frosty portal]

you’re sure you typed the email (not copy paste) and it was through regular email login? (not google etc.)?

there have only been a couple other people with that problem
so it does happen but it’s rare

[vague thorn]

it was throu google im sure

[frosty portal]

don’t use google login

must be regular email

[vague thorn]

will it still be the same account than?

[frosty portal]

try and see!

[vague thorn]

alr! ill tell you if it worked!

[slow robin]

How to claim web event rewards?

tried to claim mine but I didn't receive any mail

[slow robin]

I didn't receive a mail

[wary shuttle]

contact CS

[frosty portal]

don’t have mine either
but tbh I can’t be bothered to go mess with CS again xD
I’m just happy to have my girl back

[slow robin]

How long does cs takes to respond?

[frosty portal]

usually 1-2 days

[slow robin]

I see. Thanks!

[onyx raven]

good afternoon, please help me, yesterday I made a new account and played on it for about 2 hours, then I log in and I start all over again, and the account in the search finds this account, but in the game itself I can't log in to it

[frosty portal]

that’s weird
you logged in the exact same way? PWG ID now different?

would recommend binding your accts to other login methods

[misty jungle]

quick question , for some reason the game just won't let me login, it'll give the audio indication of " logging in" but it just keeps me on the main login screen, i fixed the client / repaired the game to see if that'd help but nothing. it just stays on the login screen

[chilly goblet]

how long does it take to transfer an account from tencent to pwg?
i submitted it today

[frosty portal]

schedule in pins or #transfer-support

[chilly goblet]

thanks!

[frosty portal]

a few people have had this issue
I don't see anyone mentioning a fix though
but hopefully someone has figured it out by now

[twilit pagoda]

oh you did? congrats

[frosty portal]

yesss I am so back! 😄 thank you

[vague thorn]

it worked! and it is the correct one! but scince all the time i used the google log in wont it be a complete diffrent account than?

[frosty portal]

the google log in is a different account
you can still play on it as an alt if you like, won't affect your main

but you start from scratch

[onyx raven]

I logged in as usual, maybe it was because I activated the transfer or because I logged in through cloud gaming, could that be?

[vague thorn]

Oh? But if the transfer is complete all my old stuff is gona be on the google acc?

[frosty portal]

no no
nothing will transfer to the google acct
only to the acct with the ID on the webpage

[vague thorn]

That is not the google acc i mean

[frosty portal]

regardless, only the acct that matches the ID on the webpage will get the transfer

[vague thorn]

alr ty!

[frosty portal]

hmm I'm not sure about cloud gaming
but try logging in normally?

[vague thorn]

this saved me a lot of stress

[onyx raven]

yes I do, with two other accounts, because I don't remember acc T-T

[foggy ferry]

@frosty portal did u got your acc back ?

[frosty portal]

YES 😄

[foggy ferry]

uhh glad that people actually getting their accounts back

[feral hatch]

Yes I did. I checked the user ID too if it's matching or not

[frosty portal]

is it matching?
or you can no longer see on the website

[fiery acorn]

Im so happy for you im gonna check if mine is already there

[frosty portal]

thank you!

[weak perch]

Any news on Batch 3 data transfer yet?

[frosty portal]

don't think so, don't see anything in #tof-tweets
batch 2 was towards the end of the deadline

[weak perch]

Sad days

[frosty portal]

yeah they like to keep people waiting 😐

[fiery acorn]

I still didn't have mine transfered but im gonna check everyday just in case

[frosty portal]

weren't you batch 3?

it's not out yet

they'll announce on twitter (or check tof tweets channel I linked above) when it is ready!

[fiery acorn]

Yeah but i wonder if there's transfered ones already or it's just all of them in the final day of batch 3

[frosty portal]

I think they do all at once

cause they take down the servers for a couple hours for the transfer

[rancid yoke]

Oh my! Didn't have to beg anymore, got the acc back!!!

[light pond]

has there ever any solution for blank / empty popularity vote tab in appearance hall?
i searched google and this discord. got nothing

[woven meadow]

When playing New Year Begins I’m not getting any golden scales. Are we supposed to after beating Nina Beast?

[mystic bluff]

Hi Guys i have a short Question, i have a Problem that i dont get access to my Account that is logged with my Facebook But i dont get access to Log in to tof with my Facebook Profil If somebody can Help me pls DM me on discord 🙏( i Play on Phone)

[frosty portal]

several people have had this problem
I hate to be the bearer of bad news but... it appears to be a problem on the LI side and they are most likely not gonna fix it 😦
only way to get your acct back would be to log in with email if you linked it to your FB

there might still be time for a fix before transfer period ends, but nothing as of yet

[mystic bluff]

IT don't Work i tried IT

[mortal flame]

So I just reinstalled the game earlier this morning, I did the transfer to pwg but after logging in with the account I transferred to my data is still not transferred even though I did it around early February. What should I do?

[frosty portal]

ID in-game and on transfer webpage matches?
you are certain it is the same server?

[mortal flame]

Yeah, and yes. Me and my friends only played on 2 servers since launch, I even tried looking at both and confirmed there was no info on either

[frosty portal]

in that case might have to email CS w your info
provide screenshots showing the matching ID numbers and also your confirmation email

[mortal flame]

Ok

[hasty tide]

Hello, may someone help me? Im getting through this problem, I dont know how could this happen, even though I deleted almost everything from my backpack it still pops up while I tried to play the Ruins

[fading marlin]

Pls help! After the update my tof is starting from lvl 1

[frosty portal]

#transfer-support

[frosty portal]

for me I always get that when I forget to recycle the old gear

[light pond]

oh wait how? thought you are batch 2 abandoned child?

[frosty portal]

yeah I just got it back today! got another email from CS saying to try logging in
and it was there

[hasty tide]

I deleted every equipment and other materials nothing changed...

[light pond]

they said temporary backpack. idk what's that though

[mental silo]

sometimes its food

[dreamy flame]

someone from batch 3 has already its acc?

[frosty portal]

dont think so

[dreamy flame]

yeah just asking

i personally dont either

[frosty portal]

they’re gonna wait til the last day again I bet

[twilit pagoda]

At least you got your account back 🎉

FB still not fixed though and still no response from LI CS

[frosty portal]

I won’t rest until everyone else has their accounts back too xD

[dreamy flame]

bro dam

im dying inside

[frosty portal]

hopefully it’ll be sooner ofc
just don’t get your hopes up if batch 2 was any indication, that’s all

but it will come!

[fleet prawn]

i sent an email to pwg cs on thursday and still havent had any response, im in so much pain

[light pond]

you only joined here since the transfer happens.
i doubt you like ToF that much to be in so much pain

*re-joined here

[glossy whale]

hi question

how much time do i have to wait for my account transfer to be confirm

[light pond]

did you get a popup message or mail in PWG email?
#transfer-support

screenshot the transfer page just in case CS will ask for it later

[zealous bison]

Where?????

I send email and get it back with “you would login with email”

Where!

[mental silo]

[formal nest]

I wrote to in-game support about this issue and they said they would send me a free name change ticket via in-game mail. This was last Friday, and I still haven't received it. And now I see this message that says it's up to users to purchase it. So what do we do? Do we wait indefinitely or do we buy it ourselves? Because the only response I'm getting from support, both in-game and via email, is that they will fix it as soon as possible, but they don't even give an estimated time.

[mental silo]

probably after all batch done

u can keep asking

[mental silo]

the batch schedule not even end yet

but ok

[high pilot]

its been 3 batches

i have linked everythin

[formal nest]

It's been 2, this is the third. I would recommend you wait for this batch to finish and if you still don't recover your account, let's check if you followed all the steps correctly.

[high pilot]

I might, thank you

[formal nest]

To make sure you are using the correct account, check if any of those accounts correspond to the UID provided by the transfer page and delete the rest of the accounts, so there will be no problems.

[high pilot]

ok, on it

thanks sm

[vague thorn]

does this mean i will get to play on feb 25? or is it just when the new servers open?

[formal nest]

They should update the automatic email they send because it's March 11th so... When did you submit the transfer request?

[vague thorn]

8 march

[zealous bison]

When

[vague thorn]

yeah i had the same question just now and i submitted my transfer on march 8

[zealous bison]

At now my account doesn't have character

What should I do?

[vague thorn]

yeah all the data is somewhere in the cloud so it needs to be transfered to your new account to PWG so the only thing to do now is wait

[zealous bison]

Ummmm

[vague thorn]

but my question is how long?

[zealous bison]

Ok

If you know tag me pls

[vague thorn]

alright!

[vague thorn]

how long did it take your data request to be transfered?

[formal nest]

So you should have your account as soon as the third batch is over. The only bad thing is that we don't know when it will be, it could be today, tomorrow, or a week from now. I only know that it's until the 19th and that they will let you know on Discord when there is an update.

You have more info in #transfer-support

[formal nest]

Just wait. When did you submit the transfer request?

[vague thorn]

alright thank you!

[hasty tide]

Hm, didn't work, I almost deleted everything from the packpack it still says "backpack full"...

[wary shuttle]

So you don't see any full backpack pages?

[hasty tide]

No 😭 HELPP, i almost removed everything, equipment, materials, currency

[wary shuttle]

If a page has free slots, don't delete anything

Let me get on pc, I'll try to check if someone had the same problem as you

[wary shuttle]

Hmmmm, i don't know why..

If you checked every page, especially Equipment (recycled grey, green, blue and purple gear), but everything is good - contact CS and provide them screenshots of your backpack

[wary shuttle]

actually

try it

[fierce heart]

[pliant junco]

how do i change back the graphic api to vulkan after enabling dx11 on the download start screen?

[fierce heart]

It seems to me that now you can see the name of the character near the server name

[stray python]

i transferred my account in march 7 when will the account get transferred ?

[formal nest]

During the 3rd batch, maybe today, maybe in a week

[thorny yew]

Why does logging in with steam gives me a different perfect world games account UID ?

[light pond]

#transfer-support

[frosty portal]

binding doesn’t carry over
login with email and rebind

speaking of which, I sent CS one more emailing thanking them for helping me get my account back
and they replied telling me to bind my account to other platforms
so please do some binds everyone in case you encounter any email login issues in the future!

[spiral phoenix]

I don't know why in Aesperia the secondary missions don't appear on the map. I mean, the active ones.

[vague thorn]

how do i know what server will my account be transfered to?

i used to be on europe

[wary shuttle]

do you remember your UID?

[vague thorn]

the one that was in the old game? or the new one the one that the account is getting transferd to?

[wary shuttle]

UID stays the same even after transfer

character UID*

[vague thorn]

yes i suppose i took a screenshot of my old acc when i still had it

its diffrent than these

[wary shuttle]

It's not UID

[vague thorn]

this UID?

[wary shuttle]

ye

[vague thorn]

yeah i have it

[wary shuttle]

what was your first 4 numbers?

[vague thorn]

1303

[vague thorn]

The Lumina

[wary shuttle]

but you won't see your character if you have just transferred

[vague thorn]

yeah

i did the transfer 8th of march

well i applied

so im not sure when

[vague thorn]

yeah somehwre in batch 3

somewhere

[wary shuttle]

yup

so now you can only wait

we will have a Batch 3 maintenance

[vague thorn]

yeah thank you for helping me understand the servers

[toxic solstice]

So I'm just being screwed I guess. I contacted both supports from Level Infinite and PWG, and the terrible support just keeps telling me to contact the other. I tried transferring my account, got to the confirm button, it did nothing. Reloaded the page, an now when I try to login to the account I get Login Failed (Error code: 1204).

[twilit pagoda]

Which login method are you using to try to transfer? You seem to be the only one with this issue so far

[toxic solstice]

Direct email. It worked the first time. Ever since, it's like I'm locked out of the account.

[twilit pagoda]

What if you try using a different device to log in again?

[toxic solstice]

Tried multiple.

Both support emails just tell me reach out to the other. LI say service has stopped, talk to PWG. PWG says, to transfer contact LI.

[twilit pagoda]

hmm

[toxic solstice]

For weeks now.

[mental silo]

[twilit pagoda]

You only had that login method you didn't use LI login before?

[toxic solstice]

I quit back in Vera/3.0. Found out about this recently.

[twilit pagoda]

Hmm

[toxic solstice]

Wanted to play again, and big oof.

[twilit pagoda]

I mean if you didn't have too much progress and didn't spend you could restart. The new character rn is great for exploration.
But dang idk how to help with that error.

[mental silo]

blame Tencent

[light pond]

i dont understand the situation.
did he complete the transfer page?

[twilit pagoda]

Nope

Well the first time idk

but he tried redoing it and is given that error

[toxic solstice]

No, it got to the part where it had the "Confirm" button to start creating the new PWG account.

The button did nothing.

People say it maybe adblock error, idk. It was off but whatever.

When I reloaded the page, the account doesn't allow a login at all.

Basically locked out.

[light pond]

hmm try to turn off pop up window block

[toxic solstice]

Nope, I've tried with a fresh browser. The account is just locked.

and that's all the help I get.

[light pond]

u had no other binding method?

[toxic solstice]

Each saying to contact eachother.

There was no other binding method back in 2.0 funnily enough. They recommended not using it.

[light pond]

nah PWG said you need to sign in by any method

[toxic solstice]

I didn't have another binding method. Just email login. I have my UID, Purchase history, Nickname and all that, but they just don't care and say contact the other.

[light pond]

is your english bad or something?

[vivid drift]

Hi, how to solve? I just closed the window about the parental consent email cause I didn't know what that was for and now I can't login anymore

[twilit pagoda]

#transfer-support message
Check 4.B

[light pond]

@toxic solstice search for this near the website address. http:....

[compact bramble]

I tried transferring for batch 2. I used my Level Infinite account for this transfer. After the transfer, there seems to be nothing on the account. I've tried logging in on the same server that my account should've been at but I'm getting the cutscene to select the MC. Is it safe to assume that the Level Infinite account didn't have anything related to Tower of Fantasy? (I originally used it for Alchemy Stars iirc)

[weary patrol]

thats krazy

My ToF is dying

[vivid drift]

I did follow the process but it keeps saying the same thing.

[light pond]

what button did you click when sign in?
you need to click "sign in with email" button and put PWG email (in transfer page) in.
if you did it right + PWD UID is the same as transfer page then its their side. contact CS again

[twilit pagoda]

soooo use the second option

[light pond]

did you try to login both ways with your Li account?

[timber python]

Aren't both same

[light pond]

no

[compact bramble]

Sign in with email. Unfortunately, I'm actually unsure what specific platform I had that was connected to my ToF account outside of Facebook, which is unfortunately unusable.

Additionally, does it matter that I've triggered the cutscenes on the server that my account was supposed to be in?

Atm, I have two PWG accounts. First account is linked to the Level Infinite account I had made for the first batch.

The second account is linked to my Google account, which should be for batch 2 (requested the transfer on March 3).

Both accounts have triggered the cutscene to select the MC. Will it affect the transfer? I did NOT proceed with the selection though so the UID that shows up in the account center remained as 00.

As much as I'd like to contact CS, I actually asked for help but the only thing I received was the transfer batch date and not a way to check if my account was in Google or Level Infinite. They also took so long to respond :/

[timber python]

I tried both it shows the same

[light pond]

email login they send u the code

[timber python]

The account is same

[timber python]

Same bro

I don't remember which method I used in 2022

Now I am lost

[light pond]

if you alt f4, not naming the character then it's fine

[calm urchin]

if you have screenshot is helping lot 🙏

[timber python]

Level infinite support not helping

[timber python]

I have a lot of ss

I sent them all

Still no help sadly 😭

[calm urchin]

there is corner id in ss->can check in #transfer-support list

[compact bramble]

I hope so. The UIDs for both accounts have remained 00. I don't have many screenshots but if the server names are 1:1 with the old ones, then I should be checking the right server.

[calm urchin]

yep that is correct

[calm urchin]

yes names are 1:1 so new server and old server names are same 🙏

hardest part find email->right-server 😓

[compact bramble]

This is what I received 5 days after I emailed CS. I was originally asking how will I know what platform is connected to my ToF outside of Facebook

[light pond]

it is just auto reply

real CS is not there yet

[timber python]

Is this guy official of tof?

[compact bramble]

Worst case scenario, it's probably at a different gmail account. Highly unlikely, I feel, because all the emails I received related to ToF was on the gmail I already requested a transfer for.

I'm 100% sure I have my Facebook connected but the service is dead so I can't even transfer it :/

[timber python]

He sent me a discord link

[compact bramble]

Thing is, I never received any reply. That reply was sent to me 5 days after I messaged CS. It's unreliable

[timber python]

Even I don't remember which gmail I used 😭

[light pond]

wait

that's sus

[compact bramble]

xdddd

[calm urchin]

can you try login by email(not google-login)(even account is google) ? 🙏

[compact bramble]

I got sent the Discord link too

[calm urchin]

in normal email-login(you get code in email-security code)->login to game 🙏

[compact bramble]

I could run a burner to check the server

[light pond]

show the screenshot of the link monkaS

[twilit pagoda]

I wouldn't trust it tbh they joined two days ago

[light pond]

created discord in late feb too

[twilit pagoda]

Yeah

[light pond]

lmao

[timber python]

It's google login ig

Same link

Sus

[calm urchin]

i mean you can login by email too 🙏

[timber python]

@wary shuttle

[timber python]

No I mean my level infinite account

[calm urchin]

ohh frist time you need link too 🙏

[compact bramble]

What does this mean?

[calm urchin]

in #transfer-support has link for it

now you see options is normal email-login or google-login

i used normal login get code 🙏

[timber python]

But I don't know if it's the same for me

Google login is also there

Back in 2022 I have a mail of binding email to tof account

[calm urchin]

you can try even is crate PWG-account if matches in game login 🙏

[calm urchin]

same as me 🙏

[timber python]

Oh

So email login

[calm urchin]

only funny thing is i cannot login google-account(is still transfering)( but i created PWG)(so found old-account)

[calm urchin]

yeah is not hurt to try out 🙏

[frosty portal]

PWG CS can check if there is char data associated with the LI acct
they should reply in 1-2 days
if they don’t, follow up again and include your screenshots
also just reply to your previous email chain (don’t start new chain)

[calm urchin]

LI(ending after all banch transferred)->so PWG is last option

[timber python]

I did both email and google login ones

Both in game showing new character

[calm urchin]

yeah is crate diffrent PWG-id try ohter email ?

[timber python]

I got my side account which has google login in Li

[calm urchin]

are you sure correct server ? 🙏

[timber python]

Yes

Sea chandra server

[light pond]

do u have character uid?

[calm urchin]

#transfer-support says there will be 6 banch(for accounts transering)

[timber python]

I am having doubts if my server is changed without my permission during server merge

[timber python]

Yes old one

I have ss and recordings of my account

[calm urchin]

current is Batch 3(tranfering) 🙏

[light pond]

show character uid and ask those in the same server to add friend with that uid

[timber python]

I searched it doesn't show up

Nor does my crew

[frosty portal]

you are 100% sure of your LI login?

[timber python]

All my friends left tof

[calm urchin]

same 🫡

[light pond]

there was a server merge. but idk any info about it

[calm urchin]

[frosty portal]

same for me too xD

[timber python]

You mean login method?

I am not sure

[frosty portal]

yeah
like the email you used

[timber python]

Email id yes

[frosty portal]

email “id”?

[light pond]

he is trying all email he got

he doesnt remember which one

[timber python]

Bro the fake tof ones are spamming

[timber python]

I don't remember

[frosty portal]

yeah if you’ve tried all of them
not sure what else you could do

[calm urchin]

my case in google-account(bind)(still tranfering)(mean while me in game) 🙏

[frosty portal]

why are they using apples lmao

[light pond]

@bronze drift sorry for the ping but this is sus

[calm urchin]

i binded my PWG to apple

[timber python]

Not all email the once I used for tof

2 mails

[frosty portal]

yeah I guess that could be it
seems random though xD

[timber python]

3rd mail I got account

[frosty portal]

try your others just in case ig?

[timber python]

Which was of Google login

[calm urchin]

but im happy in game again 🙏 (even google-login not working)(but email-account working)(even is google-email)

[bronze drift]

wait, let me check the history

[timber python]

I will do as you suggested I will delete pwg account and will redo transfer again

[light pond]

Vampi sent this to Zee

[frosty portal]

I’m kinda curious about what’s in that server ngl xD

[light pond]

then go in

[frosty portal]

not that curious :p

[timber python]

I am in that server

They saying to create ticket

I checked the admins

Hella sus

[frosty portal]

is it just ToF players though?

[compact bramble]

That's what I did ask. I think it's understandable enough but I didn't get anything.

I was checking my email and so far, I think I'll just have to wait for this batch to finish because the 2nd PWG account I got is linked directly to my Google account- same account in the 2nd screenshot

[timber python]

Doesn't mention games or any company name

[compact bramble]

Why is Facebook actually dead for the transfer. Almost all of my games are connected to it so it's a huge pain in the ass trying to locate which account I have that's connected to what games if Facebook isn't available

[frosty portal]

it’s just a server for fans of support tickets ig lmao

[timber python]

I have same mail

I sent this mail copy to them too

[turbid raptor]

why does every 2gb in the download progress take up 16gb of actual space in my drives

i should have had enough space but at this rate i will be short by almost 2 or 3 times the required size

[light pond]

fans that made account at late feb?
dang they love tof so much just in 10 days of playing

[frosty portal]

💀

[calm urchin]

you format driver as normal 4k(format) ?

[turbid raptor]

i am not sure, how can i tell

[calm urchin]

ok let me check command for it

"fsutil fsinfo ntfsinfo (your drive-letter)" check "bytes per cluster

[turbid raptor]

4096

[calm urchin]

ohh is basic

[wary shuttle]

zee?

[calm urchin]

meybe there files are packed game size btw is 82.5GB

[wary shuttle]

a, Vampi

Noted

[light pond]

~~ lol clara with senior behavior ~~

[wary shuttle]

[light pond]

wait do senior mods have mod abilities?
or you guys are retired

[old lichen]

we do

Seniors are basically just higher mods

[compact bramble]

I almost got sent to the shadow realm

[light pond]

wait my engrisk is bad. only senior citizens are retired

[wary shuttle]

[light pond]

just google searched

[compact bramble]

tfw I almost got shot while tryna get help

[calm urchin]

you fine 🙏

[compact bramble]

Are the transfers earlier if you requested earlier for a batch?

ie; someone that transferred during March 4 would be likely to receive their account a day or two past March 10, but before March 19

[calm urchin]

Batch 3 🙏

[frosty portal]

no dont think so

cause they take servers down for maintenance to do the transfer

[turbid raptor]

Is it necessary to login to my accounts after doing transfer to make sure they work? I transferred them because i used to play and have evangelion characters etc, so I wanted to save it in case i ever return, but I am unsure if this redownload is going to be an issue.

in the first place, I had to uninstall and reinstall because for some reason I was getting "insufficient permissions" to run the game despite being on latest version

[timber python]

No

[wary shuttle]

i know

[timber python]

Vampi did

[wary shuttle]

hehehehe

[timber python]

@frosty portal @calm urchin @compact bramble The account which I got of Google login had this in mail of 2022

You are receiving this automatically generated email to help you register email address with your Tower of Fantasy account.

But for my other mail I received

This automatically generated email is used for binding your email to your Tower of Fantasy channel account.

[light pond]

the other / latter mail is google mail /gmail?

my prediction:
the 1st mail is Li account
the 2nd mail is 3rd party binding mail

[calm urchin]

LI account need link to PWG(to working current one)

fresh players need make PWG(account to play game)

[timber python]

Yes

[timber python]

1st mail is google login (Li)
2nd idk but mail said binding ig it's email login (LI)

[light pond]

did you do transfer page with both?

if you want to try more stuffs then, do transfer page with opposite of what you have done

[light pond]

why did u type Li for both mails?
third party binding mail is not Li

[turbid raptor]

why am I getting this in game? Can i not login through launcher anymore?

the launcher looks like this now, how can I use the old one?

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

= you cannot use the old (Level Infinite) launcher anymore

[turbid raptor]

oh okay

where would I login and out of different accounts then?

i followed the account transfer steps, but in game when I select email login and enter my email, it is asking me for age, country etc as if it was all brand new

is this normal?

[wary shuttle]

when did you transfer?

[turbid raptor]

jan 24

[wary shuttle]

hmmmm

[wary shuttle]

AAAAAAAA, yes

different publisher = new rules and updates

[turbid raptor]

the only option here is cancel :/

[frosty portal]

yes you have to do that in acct center

[wary shuttle]

[frosty portal]

you don’t need to set a password though if you dont want to

[turbid raptor]

okay ty

is it supposed to say a string of numbers like an id for login?

like do i not get to set my own username?

[wary shuttle]

we have only ID for now

[frosty portal]

for email yes
but if you link to your FB for example it will give you your real name (or whatever FB name is)

[turbid raptor]

oh okay thank you

Will I need to make new logins like this for each account i was using? Or else they will be lost?

I transferred them all already in the same method

[calm urchin]

yes PWG(is only option now) 🙏

(Perfect World Games)

[light pond]

aint no way bro downloaded 82GBs old launcher

[calm urchin]

that happend me too (old files not working, old-laucher not working)(so you need download holy-set again) 🙏

[turbid raptor]

by when is it recommended I make new email/password logins for my transferred accounts so i don't lose them?

To reiterate, i have already done the account transfer process in january, so i don't know if i am okay to just leave it alone now or if i still need to login at least once

[calm urchin]

you can try login once(with normal email) 🙏 (if you see creating char->ALT+F4) try ohter email

server not showing anymore chars info(so you need login checkout correct server)

[zealous bison]

25/02

[formal nest]

Then your account should be transferred now. Make sure the UID on the transfer page matches the one of the account you are logged into in-game.

[mild notch]

how long does an account transfer usually take because i started it on the 3rd this month and im still waiting

[frosty portal]

you will wait until March 19th at the latest

for batch 3

[mild notch]

so is it 1 batch on the 19th or is there several leading up to it?

[frosty portal]

batch 1 and 2 are already transferred

batch 3 will be transferred between now and the 19th

but probably closer to the 19th

[mild notch]

i didnt word it correctly, like will the transfers all occur at once on the 19th, or can it happen at any point leading up to the 19th?

[frosty portal]

ohh I see
all the transfers for each batch happen at once, because the game will have maintenance for a couple hours while they do the transfer

they will post announcements on their twitter #tof-tweets

[mild notch]

ok now i understand. thank you for the help and sorry for the confusion.

[frosty portal]

all good

[jagged fox]

hey , i did the transfer on the 4 of this month , but i havent got my account back , when exacly is it ?

[frosty portal]

read the image I posted above

you are batch 3, hasn't happened yet

sadly they don't release the exact date/time in advance 😦

[jagged fox]

So until the 19?😭

[frosty portal]

Yeah 😢

[winged zephyr]

Just checking in again to see if anyone had any luck with there account transfers? 😮

[frosty portal]

were you batch 3? don’t remember sorry

but batch 3 is not out yet

I did get my acct back yesterday though! 😄

[winged zephyr]

No I was batch 1. 😢

[magic berry]

i was also batch 1, customer service kept sending me ai responses with info i already knew pissed me off

i sent them emails 3 times and got ai responses 3 times

[winged zephyr]

Yea that's all I'm getting at the moment as well. This entire process is being handled very poorly and there customer service isn't helpful at all.

[magic berry]

yea its horrible

[mental silo]

[magic berry]

i spent over 1k hours on the game and bought some stuff and this is the treatment i get

great company

[winged zephyr]

It makes me very skepticle about spending any money on this game anymore lol.

[magic berry]

yeah dont

they dont deserve it

[winged zephyr]

I was interested in there Everness to Neverness game coming out soon but I don't even think I'm going to play it after this whole experience.

[magic berry]

yeah :(

[frosty portal]

just gotta be persistent, keep sending them screenshots and videos of your log in attempts

they will only check if you show enough proof

[magic berry]

what other proof can i give, i dont take vids and pics of my account for no reason i only have the uid and my google play recepits

[frosty portal]

well if you don’t wanna share screenshots and vids then they can’t really help you

[magic berry]

i have no screenshots and vids what

like i said

[frosty portal]

not of your account

[magic berry]

i dont take random vids and screenshots of me just playinog the game?

[frosty portal]

of your login attempts

[magic berry]

lol thats not gun do shit

[winged zephyr]

They sent me a response yesterday asking for a screenshot of my account transfer so I did. I haven't heard anything back from them today.

[frosty portal]

it worked for me

[winged zephyr]

I'll try to send them another email tomorrow.

[frosty portal]

yes, next they will ask for video

[magic berry]

they never even talked to me its just a ai responding to me

idk how you guys are getting a real person

i only talk to their robot

[frosty portal]

takes time

[magic berry]

[e-mail] is this not the right email

[winged zephyr]

Ah okay.

[frosty portal]

I got about 5 bot responses first

but they only responded with a personalized mail when I sent screenshots

[winged zephyr]

The annoying thing is we shouldn't have to fight this hard for our accounts.

[magic berry]

well thats what happens when a bad company takes over

[frosty portal]

@magic berry
send 3 screenshots:

1. transfer page verification
2. in-game ID
3. transfer request confirmation email (with date)

[winged zephyr]

Mihoyo may be greedy but there customer service would never act like this.

[magic berry]

is that email the right one to message?

[e-mail]

this

[frosty portal]

yeah

[magic berry]

mihoyo is good with their customer service

[winged zephyr]

Exactly!

[magic berry]

its not hard to do!

[winged zephyr]

If you treat your customers good they'll keep playing and spending money on your games, it's that simple.

I get that stuff happens and this entire issues might not be completely be their fault but that's when you up your customer service to 110%.

[twilit pagoda]

Then again Tof is their first game. Mihoyo already had several before genshin

[frosty portal]

Hotta’s first game maybe
but not PWG’s

[winged zephyr]

They only had 3rd impact to my knowledge.

[frosty portal]

not really sure who exactly does what (hotta vs pwg)

[frosty portal]

and the first 2

it’s not called 3rd for no reason :p

[mental silo]

most problems comes from tencent actually

[winged zephyr]

I actually had no idea there was 2 before it but I guess that makes sense. 😅

[frosty portal]

to help you get ready for this step: I used windows screen recorder tool
you’ll record yourself from opening game -> sign in -> server selection

[frosty portal]

yeah they did not get so popular in the west

just cn and jp

[winged zephyr]

Ah makes sense.

[winged zephyr]

Thank you!

I'll try to send them another email tomorrow to see if I get a response.

I figured I would give them a day to respond.

[twilit pagoda]

and still no reply from LI for the FB issue 😆

[frosty portal]

forgot to mention but they did not seem to respond to the fact I sent a copy of my message in Chinese
but I did get my acct back so maybe your idea did work after all 😅

[mental silo]

[timber python]

I wrote mail about retrieving my li account they copy pasta their previous mail

[sand dew]

i dont ffound my acc anymor

i was jooinn after 6 month

and what apppened

[frosty portal]

#transfer-support

[timber python]

EOS

[sand dew]

no google

[timber python]

Level infinite not even responding

[frosty portal]

ugh that sounds frustrating
so sorry you’ve gotta deal with this

[timber python]

It's like they don't hold any responsibility for it

Man

[frosty portal]

I wonder if there’s some other contact you could try
No idea what that might be though

[timber python]

Their official site also has same mail

Support@levelinfinite

[timber python]

First time after so many years I realised genshin Dev's are better

At least they help

[wind warren]

did the lunalite NA server get moved or something?

I linked both my google and steam accounts to do the transfer and I STILL can't find my character ._.

i had to do it to 2 different emails just to cover the p's and q's and nothing ._.

it shows you the servers you have characters in right?..

[frosty portal]

you logged into game via email right?

ID in game matches the website?

[wind warren]

yes

[sand dew]

?^

?

[frosty portal]

it wasn’t doing that until just today it started getting added back I think
I haven’t checked myself tho

[wind warren]

i had a pic of my old UID and those account ID's didn't match

[frosty portal]

yeah that part doesn’t matter don’t worry

[wind warren]

T_T

[sand dew]

what a hell

[wind warren]

I'm so close to crying at this rate

[frosty portal]

change “it” to “en”

[sand dew]

ok

[frosty portal]

aww 😦
when did you transfer btw?

[wind warren]

today

[frosty portal]

oh
well there’s your answer

you are in batch 4

it’s not transferred yet

check the schedule in pins or transfer channel!

[wind warren]

f..... what should i do about the linking, then...'

[frosty portal]

should be by march 19th
wait that’s for batch 3

[frosty portal]

just gotta wait for now

[wind warren]

both my steam and google accounts were linked to the same account

thank you so much @frosty portal

[frosty portal]

you’re welcome, good luck!
also I misspoke, for a transfer today you are in batch 4, which is transfer by april 7
so you’ll check again then
as long as IDs match you are good

[wind warren]

well when i logged in with google and steam, those global ID's were both different

[twilit pagoda]

Oh yikes batch 4 is far away

[frosty portal]

right
for game you must log in with email only

for LI page you can log in with whatever you linked your acct with

[sand dew]

how many time i neeed ffor the transfer ?'

[frosty portal]

read my response above^

for transfer today it is by apr 7

[wind warren]

yeah both the logins i used were for LI (auto logins with google and steam)- the new servers i had to use my emails, no way around that -

[sand dew]

damm

[native frigate]

Finally, they fix this broken event

[frosty portal]

oh, you got different “current account” numbers with google and steam on the LI page?
that means the accts are not linked
they are 2 different accts

[wind warren]

O_O

that makes no sense.... i played TOF on pc and on mobile and they were the same..

[frosty portal]

well regardless it doesn’t matter
just do a transfer (PWG acct) for both
so you can log into both later on after batch deadline

[wind warren]

yeah the authorizations are all done

[frosty portal]

and find the right one

okay good!

[wind warren]

thank you ❤️

[twilit pagoda]

Just whatever you do don't create a new character if you don't see your progress in game.

[wind warren]

yeah i've been logging in and out looking for it xD

a bit desperate but i had to do what i had to do lmao

[sand dew]

btw thx @frosty portal

[frosty portal]

youre welcome good luck!

[sand dew]

i hope they tdo fasst the transfer

[frosty portal]

Actually, the old char will overwrite the new one

at least.. it should 😅

but has worked for some

[twilit pagoda]

Should but what if it doesn't

Just avoid it

[wind warren]

where is the transfer schedule?

[twilit pagoda]

Pins

[frosty portal]

#technical-help message

I think it would be better if they just did a batch every week
extra maintenance comp

[wind warren]

thanks again @frosty portal you saved me so much pain lmfao

[frosty portal]

youre welcome! let us know how it goes
theyll post on social media when next batch is done

[wind warren]

sweet 😄 willl do 🙂

[fiery acorn]

Sparkling is the heroe we needed

[fleet cedar]

@cinder gazelle i received this message when i loged into the game today. What do i do to resolve this?

[cinder gazelle]

Hello, please send a direct message to the bot "Customer Support," and your message will be promptly received and addressed by our support team.

[gleaming quest]

@twilit pagoda have you gotten news from the support because of Facebook? It’s getting nearly 1 week and still no response from LI

[twilit pagoda]

none

[mental silo]

classic tencent

[gleaming quest]

😫😫😫

[mental silo]

[gleaming quest]

I also haven’t gotten response from them

[twilit pagoda]

Its like they stopped replying

[gleaming quest]

I also feel like that because I also wrote a mail to them before and they answered in 2 days but now no response