technical-help

[gleaming quest]

Omg yes sorry hahaha

[frosty portal]

otherwise it sounds good to me

[gleaming quest]

Yes I will provide a screenshot of the FB error

I send the mail

Hopefully I will get a good answer

I am very thankful for who is trying to help me with this problem

[severe robin]

Quick question, are servers down for maintanance? My TOF crashed and when logging into server its crashing during load screen.

[chrome carbon]

No they are not down

[severe robin]

Oke thx for reply.

[chrome carbon]

Np

[frosty portal]

@severe robin if you get your Tof working, let us know if you got your char back

[eternal totem]

is anyone else having trouble playing the "ingenuity" mode?
I match immediately, but then when its done loading, it just says "instance cleared" or something and I exit out of that mode immediately
I havent been able to play it a single time so far

[strong kestrel]

I pray for times like these 🙏
My character is back

[scarlet hare]

kek just report them to ccp

[uncut cargo]

Is there a way to switch between dx11 and 12 on the steam version of tof?

[twilit pagoda]

Probably through launch options it should be -dx11 or -dx12

[mental silo]

technically they are both from ccp. a junior must respect senior. thats why they cant do anything

[frosty portal]

Anyone else who retransferred use a different email when making their new PWG acct?

I’m wondering if the email identifier is stored in the system and using the same email causes it to think it’s a duplicate or smth
sucks I gotta wait 2 weeks to find out

[unreal quarry]

[fiery acorn]

If they gave me my pre-registration gift code does that mean it's already transfered or not :0? Sorry if my question is a little dumb

[twilit pagoda]

hmm Idk I didn't get a code mine just went to my mailbox in game

[fiery acorn]

Oh i mean if my account if it already got transfered they give that when the account is ready

Or if it's other mesage i have to wait for

[twilit pagoda]

Well you have to log in to tell if your account got transferred if it starts you over then not yet just close out and wait.

When did you transfer?

[fiery acorn]

The third of march but i can't remember the hour exactly tough and i did a new account until level 5 because i tought i would need to do all over again before doing the transfer i just hope it puts my old account anyways

[twilit pagoda]

ah then you are in batch 3

#transfer-support message

check the schedule

[fiery acorn]

Ooh thanks then

[tawny sand]

yall, i submitted my data transfer request, do i need to wait until it's accepted to get my account back?

[fathom salmon]

yes

[pastel valve]

Hello! I tried to transfer my account and got this message do I need to wait until I get email that the states I need confirm that I am my own parent/guardian?

[twilit pagoda]

#transfer-support message

Go to #4.B It should say Parent/Guardian Consent form or something and follow that.

[livid beacon]

I still can't access my character

[golden remnant]

Me neither

We have to wait still probably

[livid beacon]

Is it an eu server thing or what?

According to twt the most recent batch was complete

[golden remnant]

Really?

[livid beacon]

Yeah

[golden remnant]

Bc in channel there was batch 3 still a loading emoji

[livid beacon]

Talking about the second one I mean

[golden remnant]

Ohhh

Yeah second one should be done by now

Maybe u have to wait a bit if not try contacting them

[livid beacon]

I'm trying to but I can't find anything related to the transfer in cs

How do I contact them specifically about that

Any idea?

[frosty portal]

no it’s not eu related

[frosty portal]

email to [e-mail]

[livid beacon]

emailed them by now, thank you

this is stressing me out tbh

[frosty portal]

same
I only got the “make sure you login by email” response again though :/

even though I specified doing that in the email lol

[livid beacon]

Is there a way to unlink accs in that case?
Bc while trying to figure it out I linked it to my google acc
Although it's the same email

[frosty portal]

only way to unlink your PWG acct is to delete it

[livid beacon]

Nono not my pwg acc

Basically you know how you can log in with your email address
But also link your gmail that has the same address from the link account option?
That

[frosty portal]

are you talking about your old LI acct?

you think you linked the wrong one?

[livid beacon]

No
I'll get a pic in a sec im not explaining it right

The google option

[frosty portal]

yeah you have to delete it

[livid beacon]

i don't want to delete my entire pwg acc
what if it messes the transfer up ?

[frosty portal]

you could try asking CS to unlink it for you

unfortunately they aren’t very helpful :/

there is no in-game way to unlink currently

[livid beacon]

im going to be so fr with you rn

i doubt they care

[frosty portal]

some folks that said that if you’ve made past purchases on the game, it can’t hurt to include those receipts on your emails to CS
just a rumour though :p

[livid beacon]

i don't think i have
i can't remember

there's no paypal option so i avoided it

[frosty portal]

huh I remember using paypal

but maybe it wasn’t there at the beginning depending on when you played

idk

[livid beacon]

i've been playing since global release and never had the option

[uncut tiger]

i thought paypal was an option. maybe it's regional?

[livid beacon]

not for me, i am an eu player

[soft tapir]

can i contact CS on discord? or just email

[livid beacon]

you can

#transfer-support

[civic kraken]

it seems batch 2 still isnt transferred?

[native frigate]

Don't expect too much if you want to send an email to pwg Cs mail, It's been more than a week, no good news has come

The best one

1. In game cs
2. discord cs

[devout marten]

There is a bug with Voidpiecer void pursuit skill. It doesn't go off sometime

[soft tapir]

mm how can you skip bot responces in game cs

[wary shuttle]

Batch 2 is done

The batch 2 maintenance was completed a day ago

[livid beacon]

Okay but both discord and in game cs don't have anything about the transfer
So it's kinda hard to reach out

[native frigate]

Of course they don't, they just note some of the problems and reach out to the developer for a fix, long run problem

[livid beacon]

Then what's the option to choose for that?

Also
I have no idea what server im on bc I can't see my uid yet

[sick lichen]

why does my transfered account have now a „$” in the name? is is bc someone already create account with the same name i had before?

[formal ibex]

I hope my stuffs transferred

Why do i feel like it wont be

Laoding in

I hope so

😞 😞

IT TRANSFERREED YAYYYYY

“You have been away from aida for 894 days.”

Now i gotta make my computer adapt to it so it wont lag

[livid beacon]

How long does it roughly take for them to respond to emails?

[wary shuttle]

depends

[livid beacon]

i sent them an email around 10am or so
i just need to know what's going on here

[wary shuttle]

If your username has a dollar sign ($) at the end, it probably means the last time you logged into the game was before the server merge that took place a year ago.
The dollar sign was added because another player with the same name already exists in your region and logged into the game after the merge before you did.

Previously, you could have been given a free name change ticket, but it's too late now. Currently, the only option is to purchase one for 300DC (Shop - Hot - Identity Update Card)

[wary shuttle]

@sick lichen ^

[livid beacon]

also i sent my request on the 27th of february

[fierce heart]

Hello, from yesterday after maintenance, I obtain this pop-up error after clicking on Daily Share Page

[frosty portal]

today I got the email for CS asking me for a video of my login
I also asked them about making a new PWG acc with new email, hopefully they respond to that before next deadline

[austere saffron]

U got ur id ?🙂 2nd batch?

I'm in 3rd batch
After my deadline how shuld I login?

I just logged in using email after transfer and checked my id number it's matched. After that I didn't start the game

[sick lichen]

you have to wait for the next week

i mean the batch 3 will start in some day between tye days creators said

accounts of batch 2 were transfered yesterday or smth like that

so just wait

[austere saffron]

How u login to ur id ?

Just select the server and start the game???

[sick lichen]

well, yes you have to chose tye server you played before but you cants acces your transfered account bc the batch 3 istn transfered yet

if you tranfsered your account this week you should expect it be there between march 10-19

[austere saffron]

I'll wait for my deadline that not a problem.

I'm just asking u the process of getting my transfered account after all this done

[austere saffron]

Bc means?😅😅😅

[sick lichen]

ah i just looged to the game, waited for my batch, when the account for the batch i was were transfered i just went to the game

i dont know if this is what you are asking xD

[sick lichen]

„because”

[austere saffron]

Like now if I select my server and try to start the game it'll be Star over from beginning of the game.

But after the batch 3 transfer will done, if I'll select the server and start the game ,my game will start from there where I leave right?

[sick lichen]

yes

[austere saffron]

Ok

[sick lichen]

[austere saffron]

So I'll not open my game until the batch transfer will totally done 😂

I remember my server was Nova 🙄 maybe

[deep smelt]

If I just created a new account with IOS, do I still need to transfer it?

[wary shuttle]

no

[serene forge]

I just want to ask, if for example I was in server Oxygen before and did the transfer, after the transfer batch I still need to go to Oxygen?

[mental silo]

human need oxygen no matter what

jokes aside, yes

[serene forge]

I see, but when I logged into the server I went back to the starting cutscene when I tried awhile ago

do I just let it continue?

[mental silo]

contact cs, and explain to them

[serene forge]

yeah I was hoping I could here tho, the cs ingame is just a bot..

[frosty portal]

Has anyone actually gotten a useful (personalized) response from CS?

I’ve been emailing for over a week and they still just re-send me the exact same auto template responses
I’ve gotten “log in with email” 3 times by now

wondering what I am doing wrong

[stiff vigil]

Im trying to recover my ToF account and i send an ingame ticket, the reply is in game too or via gmail?

[frosty portal]

ingame

[twilit pagoda]

In game I did get a response like in two days

[frosty portal]

but if you emailed them too you will get the same response in your email

[stiff vigil]

Where?

Like an in game reward? on the ''mail''

[frosty portal]

was it a personalized response?

[frosty portal]

in the CS center

same place you submitted it

it may not alert you

[twilit pagoda]

Yeah I asked them to switch carrots outfit in the dorm 😆 that shouldn't be a thing js

[frosty portal]

haha nice xD

[twilit pagoda]

but I could tell english wasn't their best

they put chenge

meant change

couple errors found but I could understand

[frosty portal]

I tried your suggestion to use ChatGPT to translate a copy of it into Chinese on my latest reply to them this morning

[twilit pagoda]

Hopefully it works!!!!

[stiff vigil]

Uf

[timber python]

Is email login and password login different in the transfer site?

[frosty portal]

for PWG?

I haven't actually made the new-email PWG account yet
I asked CS first

just sent them the email this morning with a chatgpt translation into chinese, so hopefully they will respond before the batch 3 deadline

oh, if you are asking if there is a difference between verification code and password, I don't think so

I always use verification code cause I never remember passwords lol

[hasty tide]

is there a way to know which account you already have before? I had an account in astral noa but I can't seem to find it and i don't remember which email/log in i used and if i already deleted the previous account

[frosty portal]

did you do the transfer?

do you think you may have linked the wrong LI acct? (like an empty one?)

or are you asking about your PWG acct? (if so, check through your emails (inc. spam folders) to look for your transfer request confirmation mail)

[tawny sand]

i did the transfer last night but my account data isn't there, when i clicked start game it started from the beginning and not my actual acc, idk what happened

[frosty portal]

you’ll be in batch 3

schedule in pins

[tawny sand]

kk

[timber python]

No in transfer page there are two methods to login in li id one with verification code other with password.

Are both different?

[frosty portal]

I don’t think so
but you can try both and see

try 1, log out, try the other, check if account numbers match

[hasty tide]

I'm not sure but i think i binded the account but then again i could be wrong cuz I don't remember most of it anymore

[frosty portal]

go to the transfer webpage
link and pics in #transfer-support

[timber python]

Ok I tried both

They are same

I don't understand why I am not getting my account back

Am I doing something wrong

[frosty portal]

same
I have a current theory but I’ll have to wait until batch 3 transfer to see 😦
did you ever delete and retransfer? I don’t remember your case specifically so remind me

[timber python]

I think I did

I first thought I had google login so did all the transfer of Google id

Then I again transferred the same mail id with email login

Am I cooked?

[frosty portal]

has your current account number always been the same? (that is, did you link your LI google login to LI email before)

or was it differenr

[timber python]

Li Google login was linked to same email for pwg id

[frosty portal]

so same acct number then?
when you retransferred - did you use the same email as you did the first time for the PWG acct creation?

[timber python]

Then when I did email login I linked it to different email for pwg id

[frosty portal]

Hmm
you hadn’t used that email for anything Tof-related before?

[timber python]

Nope

[timber python]

This one nope

[timber python]

This yes I had my old account in there

[frosty portal]

Hmm
that messes up my theory then :/

PWG ID still match ingame?

[civic basin]

Ayuda para recuperar mi cuenta

[timber python]

Yes

Tbh I made four tof accounts in 2022 was rerolling for nemesis

Now I have 8 accounts 4 of Google login and 4 of email login

This is bad news for me now

Confusion at extreme level

[frosty portal]

this chat only speaks english but you can join an ES channel in “Channels and Roles”

[timber python]

Good news is I got one of my accounts back

[frosty portal]

oh really! which one was that?

[timber python]

That one is a google login

It's not my main account

[frosty portal]

not linked to any email?

[timber python]

Linked to the same mail id

[frosty portal]

the same mail ID as your main acct?

[timber python]

No

[timber python]

I don't understand how this works

[frosty portal]

what do you mean by “same mail ID”

[timber python]

1. I transferred using Google login linked with the corresponding email.
2. In game I logged in using email login, shows the same pwg id as was shown in Google login transfer page.
3. Turns out my account

[timber python]

With the corresponding

[frosty portal]

oh
but then you did the same with your main and it didnt work?

[timber python]

XYZ google id linked with same mail XYZ id for pwg

[timber python]

Yeah

I can't understand the system

I wish a technical person from the Dev's team could explain things in here

This whole transfer stuff is very new for me

Never did such thing in any game

[frosty portal]

and then you retransferred to a different PWG acct/email and it’s still not showing up

got it

[timber python]

Yes mam

[frosty portal]

yeah :/

in that case maybe I should hold off on making another new PWG acct and wait for CS first

but, for the other two people who did that, it worked

[timber python]

I am going to write a whole essay to CS on mail tomorrow

[timber python]

Oh

I guess luck factor

My luck is shit

[near knot]

hello, I just want to report to you about my transfer account, I transfered my account between feb28-march3 assuming my Account will be part of batch2.

[frosty portal]

we’re not CS, we’re players like you sadly

send email or in-game ticket

[supple garnet]

Hey all,

I’m having issues trying to access my old account. I have done the following

1 - linked my old Apple account to the new account ( Batch 2 )
2 - Batch 2 should have been transferred by now, so I tried accessing all the North America servers to find my account ( no luck )
3 - I have tried contacting support with proof of purchases made but I don’t have a lot information available to me rn, such as my account name, up addresses where I logged into etc. I made my account on the launch of global so back in 2022

Is Batch 2 transfer not done yet? Anyone else faced a similar issue?

[frosty portal]

did you sign into the game with email or apple?

has to be email

[supple garnet]

Email

[frosty portal]

so your IDs do match?

[supple garnet]

And double checked the account id matches

Yes

[ocean prawn]

Hi, anyone here had an issue transferring his/her account that was bound only on facebook? It seems the fb login is not working, so there's no way for you to login and request a transfer to PWG. Probably need to contact CS, but just want to know if anyone here had the same issue and was able to successfully transfer his/her account with the help of CS.

[supple garnet]

I have the same perfect world games account currently as in the picture

[frosty portal]

@gleaming quest has the same issue
he sent a mail to CS, maybe he received a reply

[frosty portal]

then it seems you did everything right 😦
for what it’s worth several people are still missing their accounts
just gotta wait for CS and hope

[gleaming quest]

I have the same problem

[gleaming quest]

I have still not received a reply

[ocean prawn]

Any updates?

[gleaming quest]

Nope still waiting

[ocean prawn]

When did you contact CS?

[supple garnet]

When logging in to the server, should I expect to be driven straight to me old account or do I have to go through name selection and tutorial?

[twilit pagoda]

your account will appear

if not then just close out

[supple garnet]

Also, what happens if I went through the name selection and tutorial in one of the servers I think my account was, should the transfer override

[gleaming quest]

Thursday

@ocean prawn do you also get the message feature is not available for Facebook login?

[ocean prawn]

Did you get an auto response at least?

[restive nest]

it should be a loading screen if you log into your old account

[gleaming quest]

I send the mail for level infinite because the pwc didn’t help really that’s why I contacted the old one

[restive nest]

don't worry about this, just delete the account and retransfer, it won't overide any data

[ocean prawn]

Ohh so you mean you've sent an email to pwg support and they were not able to help?

[gleaming quest]

Yup they said it’s working fine I should try with different browsers and I tried everything still not working

[ocean prawn]

They didn't provide which browser the fb login is working?

[gleaming quest]

Nope that’s why I decided to send the mail to the Level infinite maybe they can help me

[supple garnet]

Has anyone been able to get a hold of PWG? I sent an email on Feb 25 and till this day have received anything from them

[ocean prawn]

Can you share level infinite mail?

[gleaming quest]

Yup [e-mail]

[ocean prawn]

Tho I was thinking that the issue could be on the side of levelinfinite and not pwg, bc when u are transferring your account the login is for levelinfinite and not pwg.

I think the reason why they told you that fb login is working is becasue in pwg sign jn method is really working only on the levelinfinite side is not

[restive nest]

yes, but CS doesn't really help too much because they'll just tell you to wait for the next batch

[rancid yoke]

Istg this transfer thing is absolutely ridiculous and not well-thought through whatsoever

[twilit pagoda]

Hmm yeah you may be right Seychi
Others have had that issue to -

Yes, I have seen this error before. It is usually caused by one of the following reasons:

The app is still in development mode. The app is not yet approved by Facebook. There is a problem with the app's configuration. To fix this error, you can try the following steps:

Check that the app is in published mode. You can do this by going to the Facebook Developer website and clicking on the app's name. In the "Settings" tab, make sure that the "App Status" is set to "Published". Make sure that the app has been approved by Facebook. You can check this by going to the "App Review" tab in the app's settings. If the app is not yet approved, you will need to submit it for review. Check the app's configuration. Make sure that all of the required settings are correct. You can find more information on the Facebook Developer documentation.

[frosty portal]

they usually reply to me every 1-2 days so def. follow up

I only get auto responses but at least it is something… maybe

[frosty portal]

isn’t this something they have to do though
not the user

[twilit pagoda]

LI may have changed something

Yeah so it would be a LI issue cause it happens when trying to log in through FB right?

[supple garnet]

I don’t even get an auto response so no email thread to go off by, do you message them directly via email or support page

[frosty portal]

you can say that again 😦

[frosty portal]

I’m trying to figure out where you and sukuna went different
since you both retransferred to a new PWG email
but you got yours back and they didn’t

[ocean prawn]

Yup, so if it is an LI issue will PWG take action on this?

[rancid yoke]

Yeah me neither, we're in the same boat. If I have to make a new account.. It better give me an amazing luck in pulls cuz otherwise what the helll

[twilit pagoda]

Idk perhaps PWG doesn't know that it is LI mistake

[restive nest]

it might not even be our "mistake", it may be that the transfers are not working properly even though we did everything correctly

[twilit pagoda]

So the issue is when logging into the transfer page with fb right?

[frosty portal]

f tencent

[frosty portal]

yeah probably
which makes it hard to know what to do yourself or how to advise people 😦

[ocean prawn]

Yup, LI login with facebook is not working

[rancid yoke]

What are their support emails?

Is it just plain [e-mail]?

[gleaming quest]

Yeah that’s why I emailed them and I hope we are getting a good response

[gleaming quest]

I would say so too

[gleaming quest]

Hope they will fix this problem soon

[ocean prawn]

For those who are having LI login issues, try sending an email to this mail, [e-mail]

[twilit pagoda]

Alright I did let them know from in game

[ocean prawn]

Who?

[rancid yoke]

Thank you so much

[twilit pagoda]

PWG that it is a LI issue

[gleaming quest]

@ocean prawn did you also send them a email? If yes tell me if you get a mail from them

[ocean prawn]

Sending an email now, will let you know if I get any response

[gleaming quest]

Yes thank you so much

[manic leaf]

Every time I try to launch the game I get this error message. I got this error yesterday as well and decided to try reinstalling the gamer but it persists. Anyone got any clue on how I can fix this?

[twilit pagoda]

#technical-help message

He fixed it ^

[brave crag]

why do i have this thing next to my nick

[twilit pagoda]

check pins first msg

[manic leaf]

Thank you!!!

[fair moss]

Hello, have an issue similar here via FB login, any thoughts?

[twilit pagoda]

It is a LI issue so they have to fix it on their side waiting on a reply

[fair moss]

If I'm not mistaken fb login issue has been around for like a year.

And they still haven't fixed it, actually you can't even login anymore via third party platforms in the official LI site. (they literally removed it)

So I gave up, and tried for an account retrieval instead, still no luck with TOF customer service.

it's really frustrating knowing I spent time and money for the game and I can't recover it atleast.

if anyone knows people who directly works for LI or TOF, hope you can forward about it regarding the matter. Thanks.

[livid beacon]

how long does it take for the name thing to be fixed

[twilit pagoda]

think thats normal it only shows your true name etc in game

[livid beacon]

scrolling up a bit i can see someone's name in what seems like the tab i opened

also i can't tell which server im on
it just randomly selected rainbow road

[twilit pagoda]

yeah it shows like that in game

you are in the main menu though

[livid beacon]

and i can't tell which server im on bc i can't see my uid either so

is there a way to figure out the server without knowing what my uid is?

[twilit pagoda]

If you have your old uid maybe

[livid beacon]

i don't think i do

[twilit pagoda]

then I think you will have to check all in your region

[livid beacon]

in theory it should have transferred so might just do that

[twilit pagoda]

Anyways if you do have it check #3 #transfer-support message

[livid beacon]

i don't think i do

wait a moment i might be wrong

found it

do the uids stay the same following the transfer?

[mental silo]

yes

[livid beacon]

okay thank you

im in now

[mental silo]

wow

[hasty tide]

hi, did someone succesfully got the accounts transferred?

[mental silo]

[frosty portal]

batch 2 is done yeah

worked for some people, not for others xD

[hasty tide]

tysm! So if now I try to login on the server where I used to play it should all be set up?

[frosty portal]

yes! let us know how it goes

[neat fern]

Anyone knows who made the spreadsheet for the server list?

[hasty tide]

It's all working out

[steep zenith]

been a long time i had been online on this game so iam trying to accounttransfer but i keep getting this message can someone help me?

[frosty portal]

change “da” to “en”

[steep zenith]

thanks

[spiral gyro]

I'm doing this quest in The Network and I don't have a mecha so I'm doing 1 damage to the mobs I need to kill

When I respawn I'm not put back in my mecha - is there a place where I can ride one again or is my account bugged?

[twilit pagoda]

Did you repair your mecha?

There is like a healing spot for it

[spiral gyro]

yea I found the console. There's no prompt for you to activate it so I had to do some walking

🫡

[dark robin]

Does anyone who plays on GeforceNow know how to remove that Steam overlay there? It's annoying and sometimes covers the dialogue and some parts of the HUD

[vague pivot]

i did the transfer and my account still isnt here i think i lost it 😭

[frosty portal]

oh no 😦
it probably isn’t lost though. you can make a new google acct on the same server and check in friends adding

I didn’t get mine either :/ just keep sending emails to support

[lofty pebble]

Same here I submitted my transfer on the 25 of feb and still not even in batch 2 my character will appear

[frosty portal]

are you sure it’s the same server?

[lofty pebble]

Yeah I checked every server in na and nothing it appears as if I’m creating a new character

[vague pivot]

me too

i know my server is solaris 😭

[lofty pebble]

Mine is myriad

[hasty tide]

I'm in the same situation, But I accidentally put another character on there.

[light pond]

what happened to server merge?
maybe they changed some servers locations?
i wasn’t around when that happened so im Clueless

[frosty portal]

are you going to delete and retransfer for batch 3?

[hasty tide]

Can you do that?

[vague pivot]

wait what u can do that cuz i did that same thing 😭

[hasty tide]

How?

[restive nest]

click on the gears in the top right of the main menu, and then click on "account center", then click on "delete account" in "other settings"

once you do this, log back into the account you want to delete and it will ask if you want to permanently delete the account, and just click confirm

[hasty tide]

Then I just run the request again?

[restive nest]

yes, just go back to account transfer page and redo the steps using same (correct) email

[hasty tide]

Ok

[restive nest]

then wait until batch 3 drops

[hasty tide]

Nice

[frosty portal]

Note it’s not guaranteed to work but it might be worth a try to have a transfer request in progress while you wait for your CS responses

[frosty portal]

made a new char?
yeah don’t worry, it doesn’t ruin all hope of getting a transfer!

[outer linden]

Seems like everyone is just as confused as I am here...

[frosty portal]

what’s up?

[outer linden]

Oh, I was a bit late to the account transfer party, did it yesterday...

[frosty portal]

ah, you’ll be batch 3 then

@foggy ferry Hey, did you ever get your account(s) back by the way?

[outer linden]

So what do I do? Sit it out til I get notice of batch 3?

That part was not super clear.

[frosty portal]

the schedule is in the pins and #transfer-support
they’ll announce on social media what day/time the transfer will be exactly

we don’t know it yet, but it’ll be within the March 10-19 window

[twilit pagoda]

Yes if your IDs match then just wait till they say batch 3 is complete

[outer linden]

ah

What's this about ID?
Oh, I could be in a different server?
...does that mean original account ID?

Lemme see if I have any screenshots with my ID...

[frosty portal]

your PWG ID must match on the transfer webpage and in the game
there are pics in the transfer support channel ^

[twilit pagoda]

Go to transfer support and look at #3 there are screenshots there if those IDs match then you are fine.

[outer linden]

Oh god, I'm even more worried now...

I'll check-

[frosty portal]

you don’t need your old UID, but you can use it to help find your server
again, the instructions for that are in the transfer channel!

[outer linden]

Oh wait, so even when it does transfer I can't see it because of the bug until I log in-?

oof

[twilit pagoda]

bug?

[outer linden]

Yeah in that channel it says it will show as level 1 til you enter the game-

[twilit pagoda]

uh I think its meant to be like that

[outer linden]

I think it said they were trying to fix it though?

[frosty portal]

I think they are trying to show the character names beneath the server

[outer linden]

ah

[frosty portal]

they used to have it like that

[outer linden]

Why'd they change that?

Seems useful.

[twilit pagoda]

Anyways your ID will show up in the account center

[outer linden]

My IDs seem to match, now I'm looking through old screenshots for my original ID

[timber python]

Should I also contact level infinite for my account?

[frosty portal]

I haven’t heard of anyone contacting LI (apart from the FB issue but iirc you weren’t a FB user)

[timber python]

What should I do

Do the transfer thing again and wait for next batch?

[frosty portal]

I wish I had the answers xD
keep bugging CS I suppose

I have asked them directly about retransferring in my email today
hope they respond to that before the deadline

[timber python]

There's no end to this

[timber python]

Do tell here what they said

[outer linden]

is there a way to know what server it is if I can't find my original ID?

[tulip flame]

hello I need helppp

[frosty portal]

Nope 😬 gotta check 1 by 1
unless you had a friend who gifted you in-game currency, they would maybe know

[frosty portal]

what’s up?

[tulip flame]

Hello I tell you, I have been transferring my data from level infinity to PWG and I wanted to know how long it takes to do it or if it should be immediate ...

[frosty portal]

check the schedule in pins or #transfer-support

if you just did it today, you are batch 3 (to transfer between march 10th-19th)

[tulip flame]

Okey very thanks

[scarlet hare]

got my account back but i dont have the ssr box in the event

[mental silo]

explain to cs, iirc someone have similar problem, so they send to cs. cs said they will look into it

[scarlet hare]

already. its been a day now but eh at least i got my account back

[fickle jackal]

I have problem with simulacrum anka, stadium

i can´t finish that mission

my game is stop and don´t loading that map

stadium, anka simulacrum story

anyone have the same problem??

[crystal quarry]

After transferring my account do I have to start over? :v

[frosty portal]

did you just transfer today?

if so it’ll be a week/week and a half until you can play on your acct

[crystal quarry]

:C

[frosty portal]

#technical-help message

[foggy ferry]

yeah i got main acc back

[dreamy flame]

guys even if i created and played an acc in the meantime on server where transfer of my acc will be its not a problem right? the transfer overrites the existent one?

otherwise i need to delete that

[dreamy flame]

did you got an email with it?

or u just logged in and worked

[foggy ferry]

we are not getting email about transfer completed

[dreamy flame]

damn

thought we were

[foggy ferry]

and ur probably cooked if u replaced data

[dreamy flame]

i mean just logged to check

[foggy ferry]

u will have to dm CS with all old datas about your account back

oh

well did u make new char?

like the name after frigg

[dreamy flame]

yah

just that

its not a problem i guess

i wish

[foggy ferry]

it is

[dreamy flame]

[foggy ferry]

its overwrite data...

oh damn

contact cs and tell them your situation + send some your old pics with character and UID

[dreamy flame]

but wait

what batch u were

2nd?

[foggy ferry]

first but i got somehow into 2nd

[dreamy flame]

im 3rd

so i still have time

to delete that shi

[foggy ferry]

well if u already overwritten data im not sure because they will like see that your account was active lately and so they might not do it

[dreamy flame]

i mean i dont think so

transfer data should overwrite the rest

[foggy ferry]

yes should

[dreamy flame]

should

[foggy ferry]

but your gameplay replace data

so i think its 50/50

idk one minute to dm them about this wont kill u :D

[dreamy flame]

yeah will do

[foggy ferry]

[dreamy flame]

its been 6 days waiting im goin crazy

just dont wanna lose that acc

[foggy ferry]

i been waiting almost three weeks ..

u have to be patient

[dreamy flame]

damn

[twilit pagoda]

Plenty of time left
Now just imagine when the account migration ends and people find out much later and bash PWG for it 😅😆

[old spoke]

if everything is correct you dont even need to wait them to transfer yours

there are people who did this instantly

[dreamy flame]

how

[old spoke]

when is the last time you logged in to this game?

[foggy ferry]

that was people who connect wrong email/used wrong email/google/fb/apple

[dreamy flame]

rn im in

[old spoke]

no, before this transfer

[dreamy flame]

ohh

[old spoke]

when was it?

[dreamy flame]

around june

i think

or when i did transfer u mean

[old spoke]

june last year?

[dreamy flame]

yah

around that yeah

[old spoke]

okay, on that time. did you take a chance to create Level Infinite account?

or you just login with 3rd party back then?

[dreamy flame]

always used to log in with gmail

google i mean

only thing for sure i remember that i was on Lycoris

[old spoke]

okay so you did login using google too on LI site before transfer?

[dreamy flame]

yes

[old spoke]

what about email account you used to transfer to PWG account? is it same?

[dreamy flame]

ye

[old spoke]

and you logged in with same email address? typing the email?

[dreamy flame]

yepp

[old spoke]

both PWG ID in page and in game user center identical?

[dreamy flame]

yes

[old spoke]

then you can ask LI CS , ask them if your email really have account of your character or not

and ask them your data , what server was it

[dreamy flame]

ok

no no its Lycoris for sure

remember it clearly

server is ok

[old spoke]

both LI CS and PWG CS still open until April 24, however if you are unsure about your email, your character data, server name, character name. you can ask them. just dont ask them about transfer, it is on current publisher

[dreamy flame]

kk

thanks bro

[surreal frost]

Been days asking support and receiving bot replies

keep on asking things informations but I already sent all info on first email

this is just sad

I though pwg will make things better

for now, I guess I'll make an alt account

smh

[frosty portal]

oh nice! glad it worked

[fiery ocean]

Hey, can someone help me about the web event? I already claim the web event reward but it not sent to my acc mail...

[wary shuttle]

where did you claim them?

on the web or in game page

[fiery ocean]

Both,i claim the free box ssr in the web and the heat reward in the game..but still...

[wary shuttle]

What level are you?

[fiery ocean]

100

[wary shuttle]

then i think it would be better to wait 24h and contact CS

[fiery ocean]

I've wait for 24h...and contact the mod. But they said the mod can't assist directly

[wary shuttle]

because we are Discord server mods, not in game ones (we are not CS)

please, contact CS

[fiery ocean]

Is my problem acc issue or game bugs?

[wary shuttle]

i think it's a bug

[brisk cave]

How do I say this... I played what I thought was the tutorial (the first non-city place opened), but my computer at the time really hated running ToF, so I stopped. Skip to Feb 27, new computer let's try again ... You can guess the rest of the story. Should I try to find out if my character transferred or just start over?

[mental silo]

transfer=wait
start over=now

ur choice

[brisk cave]

Yeah, I was hoping for a more educated opinion... I guess I'll just start over and be annoyed today instead of the rest of time until everything is sorted out...

[mental silo]

even if u transfer, theres chace it failed which then proceed to add more time

[frosty portal]

got another email from CS this morning (finally something personalized):
By verification, your account data: Sienna (lv 100) has transferred the to the Perfect World Games Account, and the character is in the server NA-5 Solaris.

If you still cannot find your character in your Perfect World Games Account (linked to the email address: je*********@gmail.com), please provide the video of the process of you using this Email account to log in and enter the server the Lumina (starting from opening the game → choose email account to log in → selecting a server → entering the character selection interface) , so that we can forward it to our team for further verification.
You can upload videos or screenshots to websites or social media platforms like YouTube and send us links

anyone know what they might mean by "Lumina"?

my char still isn't there 😦

also by "character selection interface" do they want me to create a new char?

oh wait Lumina is an EU server for some reason
welp, still Frigg there too

[mental silo]

lemme check something

[mental silo]

as far as i know, NA-5 is PS server

[frosty portal]

I have never played on PS
but my bf has a PS so I could ask him to download the game and check?
are they really moving accounts across platforms?

[old spoke]

Solaris is NA server

[frosty portal]

I think the confusion is what "NA-5" means (the 5 part specifically cause that doesn't appear on PC)

[old spoke]

yeah, it is NA-5

12005

[frosty portal]

ah makes sense

[old spoke]

what about the prev rewards from web event?

[fiery ocean]

Still...nothing come to my mail

[frosty portal]

gonna put a ToF background on my PC when I make the vid of myself opening the game
that'll show I'm committed xD

[old spoke]

PWG ID on web event and your account are identical right?

[fiery ocean]

Yeah..of course in web or in game too

I don't know,but maybe because my acc get overwrite? I play my pwg acc before get transfered

[old spoke]

it could be

just contact CS then

[fiery ocean]

Yeah,i do

[frosty portal]

you made a new char and now that new char is replaced with your old one?

it's good to know that didn't affect the old one

[fiery ocean]

Yeah..but i claim when my acc get transfered...

[old spoke]

yes your old character will replace new one

PWG account is just copying your data from LI , and your LI data will exist until April 24

@frosty portal did you find your character ? try checking in Solaris , and why is Lumina? i thought you are playing in NA, it became EU out of sudden?

[frosty portal]

nope, my char is not in Solaris
I wonder if writing "Lumina" was a mistake on their part cause I have never played on EU, but yeah she is not there either 😦

[old spoke]

i think it was mistake on their part, hopefully they are not transferring your character to PS server as well lol

[frosty portal]

can't hurt to check 🤷

[timber python]

You got your account back?

[frosty portal]

no 😦
they said it should be there but it isn't

[timber python]

In my case they said it isn't there

The email logins one

[frosty portal]

hmm
sounds like you'll need to do a retransfer then?

[timber python]

They told me to reconfirm my account

I think I should contact Li cs to retrieve my account then do transfer

[frosty portal]

ah I see
yeah I would do that

[timber python]

I have the mail I used in 2022
I have old character details uid and server

I have some recordings as well

I think this should be enough

[timber python]

Can you send the li mail

I think someone sent this morning

[frosty portal]

do you have payment receipts? if you spent money on the game
that's their favorite way of confirming accounts lol

[timber python]

I do wanted to spent at that time but game wasn't available in my country

[frosty portal]

I found [e-mail]

[timber python]

Btw I am from India

[timber python]

Thanks mam

[feral moth]

good evening guys. Why i can't login by facebook? do you know what happens

[frosty portal]

yeah several people have this problem, it is not working apparently and it is an issue on LI side

did you link your FB to email? if so use email to sign in

if not... no fix currently 😬

[feral moth]

no. i haven't link my facebook to email 😭

so i just wait LI fix the problem right?

[frosty portal]

yeah it can't hurt to send an email to LI CS in the email I put above: [e-mail]

just tell them you are having the FB login issue and send your screenshot
maybe with a translation of the error message

you can try reaching out to PWG CS as well but afaik there isn't much they can do about this issue presently

[feral moth]

ooo.. i see

[frosty portal]

yeah send them that one

[feral moth]

thank you @frosty portal . I'll try what you said

arigatou

[frosty portal]

good luck!

[wary shuttle]

LI CS won't help with this

[frosty portal]

so it is a PWG issue after all?

[wary shuttle]

i cannot say that

but i know what LI will answer them

[frosty portal]

sorry @feral moth 😦

[feral moth]

is this happens because china block facebook?

[wary shuttle]

we are trying to understand who exactly has this problem

like everyone or only some

[frosty portal]

cn companies can still access facebook and other western social media since they need it to do business
they have vpns

[feral moth]

okay all. thank you so much. i hope it will fix soon before april 2025

I can only hope 🙂

[limber pewter]

im trying to transfer my account but when i click the transfer button on the website all i see is this, anyone know what's happening?

[timber python]

Bro I think I got a useful info for my account

[frosty portal]

you are not on “en” site

[frosty portal]

what’s up?

[timber python]

I have the old mail which I received for binding my tof account of 2022

[timber python]

This automatically generated email is used for binding your email to
your Tower of Fantasy channel account.
If you didn't expect to receive this email, please ignore it. If you have any
other questions, please contact our support email:
[e-mail]

[polar mulch]

Hi guys, when you transfer your account is it done directly or do you have to wait a little?

[limber pewter]

thanks all i needed to do was change pl to en in url and its working

[twilit pagoda]

That's the thing though it does seem to be a LI issue. The other day you said you don't know what they meant by Published but checking further into it, it is something on LI side not PWG. (Check that the app is in published mode. You can do this by going to the Facebook Developer website and clicking on the app's name. In the "Settings" tab, make sure that the "App Status" is set to "Published) <-- PWG doesn't have FB so LI is the one in control. I also checked YT for a FB sign-in integration and yep it is something LI has access to.

[polar mulch]

...

[timber python]

@frosty portal This means either two things

1. I used email login for li account then binded my mail id afterwards
2. I used google login directly?

[timber python]

Wait it happens in batches

[frosty portal]

schedule is in pins or #transfer-support

[twilit pagoda]

Check pins on the top right and scroll down a bit till you find the schedule

[frosty portal]

I’m not sure I don’t think I have that email

[timber python]

Search in your mail

I searched tower of fantasy and it appeared

[wary shuttle]

[timber python]

[frosty portal]

going in circles 💀

[twilit pagoda]

rip well yeah it is a LI issue cause they are the only ones who had FB and access to developers.facebook

[polar mulch]

oh ok i see we need wait that why we don't have access to our account immediately yet

[timber python]

Wow

I mean

Corporate dialogue

[polar mulch]

@timber python is that it?

[frosty portal]

Does PWG know that LI is passing the buck here when they’re the ones with the problem?

Maybe if we can get PWG to talk to them about it
they will listen to them but not us

[timber python]

Yeah

[timber python]

Both should co-operate with each other and help players

[frosty portal]

someone needs to send this to PWG if they haven’t already
and ask them to tell LI

[timber python]

Also the level of transperancy between Dev's and player is non existent

Not genshin level but still

[timber python]

Can we keep both on CC

[twilit pagoda]

Already did waiting for a reply

[frosty portal]

🤞

[twilit pagoda]

Just checked another YT video this guy created a FB login for his mobile unity game and that developer login is something LI would have.

[frosty portal]

honestly, if they respond asking for more info or whatever send it to PWG
they can see YT videos

[old spoke]

That's email of PWG CS right?

Not Level Infinite

[timber python]

I wrote mail to both

The last ray of hope I have is the old mail I have for the code

Hope this works

[knotty wigeon]

Hi! I was absent from the game for about 3 months, and now with the new owner my game is gone? I tried the transfer authorization, but I always logged in with my apple game center account, I am not sure how to proceed now. Do I use the same email as for my game center account for the transfer?

I do have my old UID if that helps.

[wary shuttle]

[e-mail] is PWG, yes

[frosty portal]

for your PWG email? I don't think it matters

[knotty wigeon]

Problem is, I am not sure what my level infinite account was….

[frosty portal]

go through your old emails and check if you have anything from ToF/LI

I'm not familiar with apple game center though :/

can you not log in through apple on the transfer website?

[knotty wigeon]

Thanks! I ll try that.

[knotty wigeon]

It wants an email address.

[knotty wigeon]

So, I found old emails from ToF, they went to my Apple email - so if I put that for the old Level Infinite account it should hopefully work. Fingers crossed….🤞 Do you know the time frame for the transfer?

[frosty portal]

great! the schedule is in the pins or here: https://discordapp.com/channels/932906923236401182/1004552582733254768/1345074194576179233

look at batch 3

[spark jungle]

Guys

have anyone of you experienced my bug?

Here's my email to support and cc staff:

Hello,

I hope you are having a great evening. I was playing just fine a few days back, but when I logged in today I found out that my only option to login is via email & email verification code (there was no option to input the password and login). When I tried logging in through this method, the game assigned me a new UID and brought me to the character creation cutscene where the NPCs Frigg & Sage talks. I have effectively lost access to my account.

Additional context:

• I have successfully transfered my data from the old publisher to PWG, and I have been playing fine for a couple of days already.
• I have already created a new password after the transfer of data.
• I have confirmed that I am logging in to my proper server: "Oxygen Server"

I hope you can help me with this issue. Looking forward to hearing from you.
(redacted personal info)

[frosty portal]

oh damn
that does not sound pleasant

[spark jungle]

if support successfully give me fix, I will place it here

[knotty wigeon]

Thanks ever so much! I guess I will have to wait till march 19th to verify if it worked…

[fathom trellis]

hmm, never heard of an account randomly un-transferring

[spark jungle]

maybe I missed something?

but the steps on logging in is really not complicated

I start the game, press login and see that screen

I have experienced loggin in the game again and again these past days after the transfer

[frosty portal]

did you try re-setting a password?

[spark jungle]

after you place your email, there should be an option to login with password... but in this case it does not ask for password

[spark jungle]

How can I place a password if I have no access to it in the first place

[frosty portal]

no in the acct center

where you add one for the first time

[spark jungle]

Yeah I cant access that because I have not logged in yet

you cant

after opening the game, I am greeted with the login UI

[fathom trellis]

i heard they did recently add support for salted emails

so maybe if you for some reason have a . in your email (maybe because it's your irl email) you might want to try removing it

[spark jungle]

salted emails?

[spark jungle]

a period?

yes my email does have a period

whats wrong? Isnt like billions of emails in the world uses a period?

[fathom trellis]

yeah uh for the longest time they may have just ignored the .

so try removing it

it was a known issue that right after game launch you couldn't log in with emails with periods in them

[spark jungle]

who ignores it

PWG?

[fathom trellis]

yeah

you just couldn't have an email with a . in it for some reason

shit would break one way or another

[spark jungle]

I've login even last night and it was fine

[spark jungle]

Huh? Then how will they send the verification code to my email then?

[fathom trellis]

that i have no clue

[spark jungle]

gmail does not recognize if if you dont use the period

[fathom trellis]

but i do know a lot of peeps with .s in their email had their accounts fucked

[spark jungle]

pwg does not want to join world standards?

[spark jungle]

thats like 90% of the world then

[fathom trellis]

i mean, they originally restricted you to alphanumerics only with their password

so like

[spark jungle]

thats like very skill issuge in terms of IT

you should be able to handle special characters

[fathom trellis]

yep

also do you happen to be logged in inside the browser by any chance?

[spark jungle]

I pressed "send email verification"

I removed the period in my email

and as expected, there is no code sent in my gmail

I will wait

this if funny

https://tenor.com/view/andrew-macias-courtney-friel-ktla-laugh-cry-upset-child-gif-21259859

[fathom trellis]

hm yeah i doubt it'll work then

but yeah, logged in in browser?

you could check the transfer event progress page ig

or the topup store char list

[spark jungle]

I guess I will just wait for customer support

I hope they are not chatgpt

[spark jungle]

I have already transfered, I have been playing already

[fathom trellis]

yeah i ment the event

[spark jungle]

been loggin in and out already

many times

[fathom trellis]

yknow, the one with heat

just to see what your progress there is

[spark jungle]

web event?

[fathom trellis]

yeah

[spark jungle]

I have claimed the boxes yes

[fathom trellis]

just as a sort of sanity check

[fathom trellis]

because if you're on a truly new acc the boxes should be unclaimed

[spark jungle]

the UID in the web event is still there

and boxes have been claimed

the login method in-game is just bugged

imho, the launcher login is far better than in-game login

in-game login method is not reliable

[twilit pagoda]

You got another device you could try logging in through?

[spark jungle]

I will try playing on tablet later

but tablet app is not updated

I guess I will update later

[twilit pagoda]

Yeah try that cause that is very odd hopefully you get it back though

[knotty wigeon]

Hi again - I am stupid. Of course login via apple-account is possible for the old ToF-account, and this hopefully will transfer my old game. Thanks again for the help, and sorry for the trouble...

[fathom trellis]

right, so what UID do you get if you try logging in ingame

[spark jungle]

a different one

[fathom trellis]

also just for banal stuff, youre dead sure you didnt typo the email or anything, right?

and ig you can check your topup store

if your char is there

either way id write down your original PWG ID

just so you can provide it to support

[spark jungle]

I have saved my UID yeah

I can copy paste it if support asked

[fathom trellis]

UID and PWG ID

either way good luck, i hope you get your char back

[timber python]

Now this is scary

[umbral aspen]

I have a problem

[timber python]

What is this top-up store

[frosty portal]

are you on the new PWG launcher?

looks like LI color/font

[frosty portal]

through the website

[timber python]

Web event?

[wary shuttle]

https://tof.perfectworld.com/en-us/index.html

*the website only shows your characters if you have found them in game

[timber python]

Oh

[grand basin]

hi, i seem to have a problem, i already tranferred my account from level infinite to PWG as the game asked when i logged in previous month, i logged in today, ID seems the same, but i dont have my progress saved. nothing, everything from 0

anyone knows a fix for this?

[frosty portal]

we can try a couple troubleshooting steps but lots of accounts are still missing and you may have to contact CS :/

1. what day did you transfer? do you know for sure you were in batch 1 or 2. if not sure check for the date on your confirmation mail
2. you logged into the game via typing your email, right?
3. are you 100% sure it’s the same server? otherwise check all servers in your region

[grand basin]

actually submitted tranfer on 12 january

[frosty portal]

hmm then yeah should’ve been there a little while ago

[grand basin]

yeah, i dont know about the batch 1 or 2

all i know is i always have every game i play on same email

and they asked me to tranfer which i did

and now i log in it doesnt seem to work

[mental silo]

u login the first option right? [Login with Email]
email login and google login is different.
after transfer, everyone have to [Login with Email] first, then afterwards they can bind with anything. it bcoz it doesn't bind with anything yet

but if u done correctly, explain to cs

[lunar blaze]

guys i dont get it, i issued transfer on 1.3.2025 so my data should be transfered by now, but when i started the game i found no character at all

does anyone have an idea why?

it seems i have the same issue as andoresu

[frosty portal]

a bunch of people are still missing accounts sadly

[mental silo]

@lunar blaze check this

[weary pike]

Hello

I need help with someting

My tower of fantasy does not load the gameplay

https://cdn.discordapp.com/attachments/821861391811477605/1348071152119185488/Tower_of_Fantasy_2025.03.08_-_18.08.14.06.mp4?ex=67ce2098&is=67cccf18&hm=acd10cca0ad1f3179fb405168d2ae87925beefe223154ebfcaaf5b3fa8d2b5f0&

[grand basin]

in that case im not too sure, i do know that i have trnsferred my account since thats what they asked me. but they never mentioned me that logging in with email is a must, i guess i had it done with google?

is there a way i can still do the transfer?

like doing it again but correctly?

i have written 2 mails to 2 different emails, cuz im not sure which one i should contact with

and see if they can help me out

also forgot to mention, i saw i had the same ID in the game when u switch account, and also on website where make the tranfer. i dont know if that means i did do it correctly, or it should be a bug.

[peak sequoia]

anyone know how to find previous UID?

or should i just try and error with every server there is?

[frosty portal]

do you have any old screenshots?

it'll be on the bottom corner

[frosty portal]

try logging out of the game and logging back in with email
since your IDs are the same you probably already did this though
logging in with google would create a new account (new ID)

[grand basin]

I did both thing

I tried google to see if it fixes, but seems as you say, creates new account

So I went back into email

ID still look the same, but nothing is saved

So I guess it should be a bug still needed to be fixed

[frosty portal]

to answer this part of the question, yes you can redo the transfer since there will be 4 more batches til end of April (you would delete your PWG acct and go through the process again - get new ID assigned)
some people have done this and it worked. some have done it and it hasn't worked
however I would advise waiting for CS first to check your case
since if you redo it from scratch, you'll have to wait for the next batch anyways (which won't be til at the latest march 19th)

and then if you contact CS they will just tell you to wait

[grand basin]

I see, I guess better option is to wait for CS to check my situation first

[frosty portal]

depends on what you are most comfortable with I think

[grand basin]

Yeah, appreciate your help though

[frosty portal]

good luck!

[grand basin]

I was kind of unhappy, but I guess there is still hope

[peak sequoia]

sadly no

[frosty portal]

aw, in that case yeah, gotta go 1 by 1 😬

[peak sequoia]

sheeshh

okay then

[frosty portal]

start with your own region
though some people have made chars on different regions and forgot about it so... if you think you might be one of those people, might have to check those too D:

another option is to make a google (x, fb, whatever) dummy acct and look for old char name through friends add, then check their UID 🤔 has to be same region tho @peak sequoia and only servers before merge

[frosty portal]

try uninstall/reinstall maybe?

[weary pike]

That's exactly what I did, I've had the problem since yesterday and just today I did the uninstall and reinstall thing, but it didn't work for some reason, I don't know why for now.

[grand basin]

for steam it seems like you just update it, and it should fix

but it seems like u havent linked to steam. so i dont know if there is a way to link it now

[dapper dagger]

So I already transferred my account like weeks ago and my Venus account is returned but my Jupiter account which is my main account is still missing did I miss something can somebody help me (the vega account is a new account so only Venus account is actually got returned and I already explored all server and still none)

[timber python]

@frosty portal only got a bot response man

[dreamy flame]

hmmm

[wispy venture]

One question i want to download the game on my mobile dus any mobile player can tell me the size of the game ?

[fiery ocean]

33gb

[zealous bison]

My account didn't transfer.I wait so long time...

Wait since 25/02

[timber python]

It's 31 gb on my phone

[lunar blaze]

i know i did that, i logged in with email

[lunar blaze]

ill just wait until the next batch, if it still isnt there then ill probably ask CS

[calm urchin]

try again 🙏

[delicate gazelle]

Is there a way to remove the gmail name from my account? Is that I feel that this is the reason why my character does not appear, I had already started first with the email but then I linked the gmail and my gmail name began to appear

[foggy knot]

the parent verification thing doesnt work why

and i cant play without accepting it

it worked but all my data reseted

:/

[dreamy flame]

you will not believe it bro

[frosty portal]

nope
ask CS to unlink it for you

[wary shuttle]

when did you transfer?

check pins

[frosty portal]

yep
*up to 10 days

[wary shuttle]

at least a day

[frosty portal]

they’ll announce on twitter when exactly next batch transfer is

[brisk loom]

@normal sonnet I have a question. How do I login in the game after I transferred my account? I didn't login in the game for a long time so I didn't think that would be a problem, but I did transfer it from the Twitter link. So I don't know what to do now? And I can't find costumer service on here which usually is for the games and I guess it isn't for this game? I don't know.

[wary shuttle]

ModMail is not for in game related issues

@cinder gazelle is

[brisk loom]

Thanks. Sorry. Didn't think of that.

[frosty portal]

nope you’re good

just wait

[frosty portal]

when did you transfer?

look at schedule posted above

[fiery ocean]

Eum...excuse me,can someone help me?

[frosty portal]

is this still about getting the rewards?
you will have to wait for CS to manually get it to you

[fiery ocean]

Yeah,Is the overwritten account still in pwg data?

Because i check on tof payment. My acc before get transfered stilk exist

[frosty portal]

huh
I don’t think we know how that works

[fiery ocean]

Ugh...what the heck with my problem...

[frosty portal]

CS just sent me another email, mostly a copy of yesterday’s:

If you still cannot find your character in your Perfect World Games Account (linked to the email address: ma***********@web.de), please provide the video of the process of you using this Email account to log in and enter the server the Lumina (starting from opening the game → choose email account to log in → selecting a server → entering the character selection interface) , so that we can forward it to our team for further verification.

This is so ridiculous. I don’t have a “web.de” mail
Now they are asking me to try logging into someone else’s account istg

[fiery ocean]

Ugh...should i sent the video? Huh?

[timber python]

I haven't got a response

I wrote mail to li and pwg both

[brisk loom]

I don't remember, but I did send message to costumer service so that should help. But thanks.

[frosty portal]

you can check the date on your confirmation email

[keen spear]

Hello ppl I need help for transfering my account and I cant find on which server I was played

[frosty portal]

do you have your old UID?

[keen spear]

I am not sure

where can I find it ?

[frosty portal]

look for old screenshots

[brisk loom]

??? Confirmation email?

I don't think I ever received one. Tf?

[frosty portal]

the email that confirms your transfer request

it could possibly be in spam folder

[brisk loom]

Also I couldn't find them on here. And didn't think that they're even on here since I couldn't find them... so...

[brisk loom]

Damn,okay. Thanks. Will try that.

[keen spear]

I cant find anything for now

I remember on my registration

[brisk loom]

Also it's stupid that I never saved the id of this game when I almost always (and that says something) of every game that truly mattered to me.

[frosty portal]

so to find your server you have 2 options:

1. check all 1 by 1
2. create a dummy acct (google/fb/etc.) on same region and search for old char in friends add, you’ll see the UID

then there is a spreadsheet in #transfer-support with UIDs mapped to servers

[brisk loom]

Because I didn't think that I will ever need to do that for this game or that the game will transfer their game to another company.

[frosty portal]

you don’t need your old UID

it is only for finding server

[brisk loom]

... I don't know how to do that or that I can do that.

[brisk loom]

I still don't know how to do that, but thanks. I don't really remember my server so there's that.

[frosty portal]

well first you need to know when you transferred since it is done in batches

[brisk loom]

And I did send a message to the costumer service so that should help. So thanks. 👍🏻 And I don't really know what's step one.

[brisk loom]

Well I don't really remember that.

[frosty portal]

okay. hope CS can help!

[timber python]

Wait I didn't received such

💀

[frosty portal]

for any of your accounts? or just the missing one?

[timber python]

The account that I got
I didn't receive any mail like this

[trail tartan]

idk if this is right channel for this but after i transfered my acc and i got an email that it worked i have to choose the same server in game?

i just want to make sure

[wicked nexus]

Is there a way to talk to someone from support instead of the AI ​​that just repeats the same thing?

[bleak mirage]

yo i just opened the game through steam and before i used to use the normal launcher how do i get onto my acc

[stoic bridge]

OMG I hope you can login again and not lost your acc😭

[frosty portal]

yes

[graceful fox]

Trying to transfer but getting this message when clicking the transfer link:

[wary shuttle]

[frosty portal]

pats the sad pepe

[wary shuttle]

sometimes i want to delete that channel hahahahaha

[trail tartan]

oki so i have to wait for batch 3 to play the game on my acc?

[twilit pagoda]

Got a response from CS today and basically they said FB users are fudged 🙃

[wary shuttle]

PWG or LI support?

what did they say?

[frosty portal]

check the transfer schedule in pins!

[twilit pagoda]

PWG haha

[frosty portal]

spill the tea

[twilit pagoda]

I asked them to let LI know but nope they said it was out of their control so rip

[graceful fox]

Thanks it works!

[stoic bridge]

How😭 why old publisher not want to help new publisher ?

[stoic bridge]

[twilit pagoda]

no money out of it perhaps

Who has the LI email?

[timber python]

Oh no

[graceful fox]

Is the data transfer instant or do I need to wait?

[frosty portal]

https://discordapp.com/channels/932906923236401182/1004552582733254768/1348291563935240193

it doesn't transfer right away

[graceful fox]

Aah okay than I will wait. When I tried logging in it started at the beginning.

[twilit pagoda]

Huh wait the FB problem is when you click on it to login or after when you have put in your email and password?

@gleaming quest Does yours look like this when trying to log in? or is after when typing in your email and password?

[gleaming quest]

It looks like this but after I log in it says the feature is not available

[twilit pagoda]

ah ok

hmm

[gleaming quest]

So we can’t get our accounts back?

[twilit pagoda]

Well PWG can't help only option is LI

[gleaming quest]

Shit I hope LI will fix this problem

[stoic bridge]

LI .... is LI actually helping with the server transfer ? If some bad things happened like account lost / can't login, will LI, as ex publisher, help ?

Both LI and PWG are big companies, right ? They should be professional in serving us, players, customers imo

Account security should be top notch

Also, how big is the space to save a player data ? Surely both of LI and PWG are rich enough not to delete all players data / keep them safe forever till EOS ?

[frosty portal]

always expect the bare minimum of tencent 😦

[twilit pagoda]

LI doesn't seem to be helping they just created the transfer page and left it as it is. Will they help? idk anyways that FB issue leads back to them 100% - I got this after trying - The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings.

[frosty portal]

did they say they already brought the issue to LI's attention?

[twilit pagoda]

They didn't even respond to that they just said it is out of their reach

[stoic bridge]

I expect karma if they treated players not well XD

[stoic bridge]

OMG so complicated...😭

[stoic bridge]

They = LI ?
If a player's data is lost = out of reach of LI ?

If yes, what a highly egotistical company it is -_-

If LI created the page for server transfer, and something went wrong, it should have been their responsibility to help ToF players to be able to safely login until the deadline days

What if LI system error like my iOS acc or Yhzai or your FB or anyone ? LI out of reach ?

[frosty portal]

No, PWG responded that

I think

[stoic bridge]

Yeah PGW surely help us, but how about LI ? Hopefully LI not run away, I got that vibe about old publisher LI...

[gleaming quest]

Did you also send a mail to LI?

[twilit pagoda]

Just now

[grand basin]

hey @frosty portal i think i know the reason why i didnt have my stuff hahaha

i just didnt know they put me into another server, and i just tried it, which i got everything back

xD

[stoic bridge]

Glad to hear 😮 what server do you found your character?

[grand basin]

seriously, how dumb can i be HAHA

aimanium

[twilit pagoda]

They put you in the wrong server? 🤣