technical-help

[austere saffron]

CS???? means...

[final loom]

Custom Support

Mailing etc

[frosty portal]

nobody really knows how it works
a lot of people have different answers

[austere saffron]

I did mail them but answer is not satisfied me

[final loom]

It's not like any mods here works officially for Hotta yknow

[austere saffron]

They told me that they will try to fix

[final loom]

And i'm pretty sure Saphir dosen't get any money

Especially when he was a Moderator back in the days

[frosty portal]

He was a normal player?
then Hotta decided to hire him?

[final loom]

Nah, he's not employed for sure

Volunteer 100%

[austere saffron]

Why the transfer is so messy 😭

[final loom]

Well, tbh, in Secret World Legends, it was worse

(yes Perfect world games again)

[austere saffron]

I mean I played PUBG . In PUBG mobile Data transfer was so smooth n easy

[final loom]

[devout fog]

hello
can one help me ? after finish download update, i have this error
check file completeness on steam, 2x = doesn't work
completely delete the game and reinstall it = doesn't work
authorise .exe files in anti-virus software = doesn't work
other solutions? waiting of a the big new update the next days ? i am in PC window 10

here is the error found above in English so that you understand better if my error is in french 😉

[tribal tide]

Is there no way to know if my transfer ID is failure? its completly gone tho, is there a way to recover it or waiting for it? i did transfer like immediately after server closing i think? around 26-28? it did give me the new number from tof, but when i choose the srv i play, its making me make new char?

[wary shuttle]

check pins

[weary patrol]

so how do i lower tempature from tof

My computer shutdown however

[foggy ferry]

u need lower settings your fans running 100%

[viscid turret]

I used to play on cerberus server (south america) but the server doesnt exist anymore, i lost my character ?

[foggy ferry]

or change thermal paste for liqid

[foggy ferry]

reinstall visual c++ 2013, scan your files , add dll libraries manually

or well the exe

just saying full reinstall of windows will be probably faster

[devout fog]

ok will try

[tribal tide]

uh no name on the srvr

[frosty portal]

batch 2 is not out yet

if you mean 26-28 feb

[latent shuttle]

when the update comes out

how much hour left

[frosty portal]

look at pins
it will show in your timezone

[latent shuttle]

what is ur time and give me how much hour left in ur timezone

[frosty portal]

it’s basically 13-15hrs from now lol

alllllmost there

[latent shuttle]

😭 to muchhhhhhhhhhhhhhhhhhhhhhh

[polar hound]

@frosty portal I can't wait for tomorrow morning ^_^ I hope we all in batch 2 have things go smoothly ❤️

itll be 3am ESt for me when maintenance ends so when I wake up with my coffee tomorrow I will be a happy camper or an evil gremlin lol jkjk

[frosty portal]

I wanna hear how it goes for everyone!

[mystic nymph]

why does my windows show this alert when i update my tof launcher
is this safe to ignore?

i know people complained about getting trojan alert before, and i remember its not win32/detplock

[chilly jolt]

same issue...every time i lauch tof from steam

[trail quartz]

What happens if I created a new character on my account that has not yet been transferred to the same server?

[frosty portal]

nobody knows yet
we’ll find out tomorrow!

if it can’t overwrite it, we’ll also find out if deleting and starting over works
as we have folks in both groups

[trail quartz]

Well then let's wait

[solar hamlet]

i did this, after transferring, you cannot bind your PWG account, to your account (that you created a new character on).. in order to bind it you have to delete that existing account already and wait 1 week.

[frosty portal]

did you make the char before you did the transfer?

or transfer first, then make char

[cinder citrus]

yeah it keeps happening to me

[chilly jolt]

is the launcher that try to update himself.....i took this to exception and the launcher got updated i guess

[solar hamlet]

already transferred. i made an account (i logged in to my gmail) before binding my PWG to it. by the time i wanted to bind it to the same gmail that i use it wont let me. i had to delete it even if i dont have any character created.

But going back to SJlatter's question,, LI side already have our accounts backed up so just proceed with the transfer even if they already made a new account on the new PWG side

[wraith shard]

hi i need help.what is the new name for seeker server in tower of fantasy?plz help

[tawdry kelp]

Hi. I did the account transfer some days ago. But I wasnt able to connect with my actual character with lvl and everything. I have nothing. I contact with the support but they still dont answer. Can someone help me?

[frosty portal]

some days ago? there is a schedule in pins and #transfer-support

you probably are in batch 2 or 3

[tawdry kelp]

I think in monday or tuesday. Okay I will check it

[polar hound]

what if I did the transfer and waiting tomorrow for batch 2, and in meantime I made a character on the account in different region (EU) while the transfer character is on NA will this cause issues? The account IDs from transfer app and the game do match

[random tartan]

hello goodnight. I know there has already been a "server change" but my account is not linked. I can't log into my accounts

and yes I linked it to accounts. They just don't show up

[frosty portal]

when did you transfer? also read #transfer-support

you are possibly another batch

[random tartan]

ye i check all this

and not working

[frosty portal]

what date is on your confirmation email

[random tartan]

08/02

[frosty portal]

and you logged into game via email right? (not google/fb/etc)?

100% sure it is the right server?

[random tartan]

google yeh

yap

[frosty portal]

no not google
email

[random tartan]

gmail

[frosty portal]

yeah gmail but through the email log-in button
not the google button (it creates new acct)

that and forgot server are the 2 main issues we’re seeing
otherwise, may have to email CS w/ your info and wait for a fix 😦

[random tartan]

lucky im 😄

[frosty portal]

? you found it?

[random tartan]

not yet

im sad xD

[frosty portal]

aww
well maybe you’ll be in batch 2 for some reason, can try to check again tomorrow

[random tartan]

thx anyway

[bleak belfry]

Let see later 😈

[random tartan]

🥺 I don't have much hope

a friend of mine says that my account still exists in the server change. Does this mean that the account has actually been transferred? Is it a good sign right?
😄

[tidal forge]

#technical-help message

[tidal forge]

#technical-help message

[light crane]

what time later?

[frosty portal]

check pins
it will say in your timezone

[serene monolith]

What happened to this transfer business?

[light crane]

TY GOT IT

[gilded prairie]

hello! I'm struggling to find the screenshots folder in the new version. Can anyone tell me where it's located?

[tribal tide]

Soo i just wait batch 2? Cause i go in the server i play, it re direct me to making new chara, i'm afraid of losing the chara tht i build

[frosty portal]

yes just wait, it’s a few more hours

[polar hound]

I can’t wait for tomorrow ^_^

[tribal tide]

I pray it got back TT

[polar hound]

[polar hound]

I think it’ll be good. Gotta stay positive ^_^

[frosty portal]

🤞hope I wake up tomorrow to everyone celebrating!

[unreal quarry]

[tribal tide]

[normal rock]

when will batch 2 get transfer? man i just wanna play tof again, my hands are itching 😖

i migrated on January 31 on the wrong account, then i migrated on my real account on Feb 25, I'm still waiting

[frosty portal]

check pins
it will show in your timezone

[normal rock]

thank you

[frosty portal]

soooon

[normal rock]

im overthinking lol

what if i migrated the wrong one again

XD

[frosty portal]

oh no xD
well worst case there is still time to transfer again

[normal rock]

pray for me xD

[daring lintel]

I´m honestly so scared

[foggy ferry]

4 more hours...

[frosty portal]

should I stay up all night to see? 🤔
haha I’ll feel like crap tomorrow if I do tho

[polar hound]

I’m heading to bed now and will see how things are in morning. Sleep well all

[true pine]

I might be up long enough

[foggy ferry]

just few coffees.. one or two movies... and time for tof daily...

or spam support daily xD

[molten haven]

I would like to ask if any B2 players have successfully transferred their accounts?

[twilit pagoda]

maintenance soon so won't know till after

[molten haven]

ok

[rare karma]

3 more hours chat

[twilit pagoda]

Imagine they extend the maintenance 😆

[foggy ferry]

they dont....

[light pond]

dang you guys are addicted to ToF

[abstract sorrel]

Can't wait

[true pine]

nah ima log in once then rack up another 400 days between logins

[light pond]

im telling CS this so they will do another server wide transfer

[true pine]

w-wait hold on now

you dont have to go that far

[final loom]

Tbh they can, i just wanna save my data, period

Other games exists

[buoyant jolt]

Transfer account with Facebook still error?

[light pond]

nah you guys stuck here with me forever

[restive dragon]

Maintenance already?

[muted halo]

yes

[final loom]

[hoary umbra]

Yall 50 more minutes

🤭

[mental silo]

get rdy to be transferred to batch 3 instead

[foggy ferry]

kek

[restive dragon]

50 mins more?! No.. i can't last that long!

https://tenor.com/view/bangboo-possessed-zzz-zenless-zone-zero-hoyo-gif-15289740452544193747

[twilit pagoda]

Extend the maintenance by another hr 😂

[restive dragon]

https://cdn.discordapp.com/attachments/1273933998762229845/1347069052853424188/doro.gif

[hoary umbra]

What whyyyy

[hoary umbra]

Stawppp

[mental silo]

prepared for worse

otherwise u will be shocked to death

💀

[twilit pagoda]

Every added hr could be another 100 dc so I do want it to be extended 😄

[abstract sorrel]

It's time

[foggy ferry]

yes its finally

not working

zzz

[twilit pagoda]

Extended maintenance perhaps LETS GOOO

😆

[light crane]

naur

[hoary umbra]

💔

[abstract sorrel]

Fr

[twilit pagoda]

There should be an update

[abstract sorrel]

Bro I tweaked when I saw the time

[light crane]

extended maintenance for 1 day naur hahaha jk

[twilit pagoda]

plenty of dc I wouldn't mind

[abstract sorrel]

Welp I'm enjoying playing dredge so I can wait

[twilit pagoda]

Server online now

[abstract sorrel]

Then after the maintenance you'll find out your account still doesn't exist

[twilit pagoda]

😆 waiting for people to freak out again

[abstract sorrel]

OMG MY ACCOUNT IS HERE FINALLY

No more of this

[twilit pagoda]

😅

[muted halo]

🤪

[light crane]

naur

[foggy ferry]

wait

what

its really working

damn

[light crane]

not on my acc huhuh

dafaq

[final loom]

let's see

LETS GO

790 days bruh

I was AFK for 790 days

[hasty shard]

Yesir I got it back

[light crane]

my acc data isnt on thegame yet help

[twilit pagoda]

🤔 but your IDs match right and all that

[rare karma]

this abt to be me i feel it

[light crane]

ytes

[daring lintel]

same :,)

[twilit pagoda]

Tbh idk if everything is correct it should have transferred

[mental silo]

probably pushed to batch 3

[surreal frost]

I knew I was in the 1st batch but was told to wait because I lost my account. But now with the 2nd batch I still see my account is lost.

I transfered December last year, I know I am first batch

I did all #transfer-support and everything

[final loom]

I have everything back

[hoary umbra]

I got it woo

[final loom]

bruh i don't have friends anymore 😦

[light crane]

finally my acc data huhuhu

already find it

[light pond]

explain this?
did you actually create a character?
in past messages you said ingame PWG UID is different with transfer page PWG UID (event page PWG UID is the same with transfer page)

[surreal frost]

This is a fix from #standard-chat message

This has fixed a lot of problems from other peoples but it somehow did not work for me

It is also approved by mods

this character is irrelevant to my UID

if you read my complaints from days before, you can see the problem is that the transfer page and web event page UID are identical

but somehow, they messed up my UID when entering the game

I only have 1 email

and that email is used to login to both transfer page, event page, and in-game

email login

and not gmail login

[light pond]

@upper schooner sorry for the ping. but you also accidentally created a character and did transfer process again right?
is your account back?

[surreal frost]

my account transfer page is still green till this day

and also identical to the event page

till today

I rechecked

also asked support

but I am talking to chatgpt

[light pond]

kekw

it's mia. be respectful

[light pond]

so you deleted that lv1 account according to the guide?
i saw another one with different PWG UID problem but they haven't come here yet.

[surreal frost]

Even if I deleted it or not, my email address is already assigned UID that is not identical to the account transfer page and web event page.

note: if you delete an account it will still exist for 7 days

and if you login again, it will be recovered

thats like their cooldown for recovery or something

or to fight people who reroll

I going on and on and on and on on the customer support

chatgpt

I gave them everything on my first email

I worked with CS before... this is a strategy to lessen work load

[light pond]

i know from your past messages
but the main question: is that level 1 character deleted?

[surreal frost]

Even if I deleted it or not, my email address is already assigned UID that is not identical to the account transfer page and web event page.

the problem is with UID

my UID in the transfer page is identical with the web event page. But when I login with the same login method via email (same email), I am somehow assigned a different UID that is not identical to transfer page

[light pond]

i know that lol

[surreal frost]

wtf they closed my ticket?

and if you pressed that go evaluate

you cant press 1 star

5 star is automatically pressed and it will then load and give "Thank you for your evaluation"

wtf is this scam 5 star ratings?

they gave me this screenshot on the email and said bye

[light pond]

did you log in after you pressed delete account?
we need infomation so others with the same case as you can help since CS is useless

[mental silo]

either u give up or fight

[surreal frost]

the only way I can fight right now is through a lawyer

how tf do you fight

[mental silo]

go ahead if u capable

[surreal frost]

they will give you cs that will go round and round and say bye

you cant even give 1 star

[surreal frost]

hell naw

[mental silo]

cs work that way

u know that

they push u to give up, so either u surrender or never give up

[surreal frost]

nah this is outright trash cs

they dont even talk

thats just 1 reply

their first reply is literally their goodbye

[surreal frost]

I saw other trash cs but this is one whole new level of trash

their title of their first reply is literally this

its a goodbye

[mental silo]

so are u giving up then?

[surreal frost]

Just sent me this screenshot - which I know how to -> and have already said on my ticket that I am doing this and not using gmail login

[mental silo]

[surreal frost]

sent me a screenshot then said bye

[surreal frost]

would you like to help me email them then>

send them email

[mental silo]

no, that's privacy stuff

[surreal frost]

[e-mail]

just send them email

no need for my private information

to see how trash their cs

[restive nest]

OMG, there’s no way!!! I actually managed to log into my account….

[mental silo]

its working fine for everything for me

[surreal frost]

well why are you here

[mental silo]

are u giving up then?

[surreal frost]

why are you here

[mental silo]

i cant be here?

[surreal frost]

you are asking irrelevant things

people are already heated up

infuriated

you are baiting

and eating popcorn

[mental silo]

thats why i asked to be prepared

things can happen

[surreal frost]

???

where did you asked

[mental silo]

here

it seems u just want to let out your rage to someone

fine by me

[surreal frost]

you are talking to a different person

[mental silo]

doesn't matter

u guys are here

[surreal frost]

Doesnt matter?

you said you told me to prepare

you did not

its irrelevant

only adding fuel to the fire

[mental silo]

yes let out your rage

since it doesn't have any place to go for

im fine

im not at customer service side and im not on your side either

but the least u can do is try again

[surreal frost]

I'd be fine if you stop talking

[mental silo]

keep fighting

ok

[surreal frost]

@wary shuttle nameless is trolling here knowing we are already heated up with our accounts gone

not really helping at all

[mental silo]

[scarlet hare]

ok time to report to CCP

my goddamn account gone

[frosty portal]

my account is still gone 😦

[light pond]

anyone accidentally created a character but redid the transfer page and got account back?

[true pine]

What really?

[old spoke]

This is replacing character in same server

[scarlet hare]

damn so its gone?

[old spoke]

What support mean is otherwise that new character will get overwritten by old character

[frosty portal]

yeah still Frigg :/
did yours work?

[true pine]

I haven't checked yet

[light pond]

smh Minko

dew it right now

[true pine]

I will I will

[restive nest]

Yea, I just got my account back

[light pond]

noice

[restive nest]

thx

[true pine]

I got my account back

[scarlet hare]

i checked all sea and asia pacific servers and still none

[light pond]

not noice

[frosty portal]

huh
I also retransferred and don't have mine :/
glad you got yours though!

[true pine]

Yuh

Now, I can play with my friends

[scarlet hare]

also cs said "just update the game lul xd" very helpful cs

[light pond]

what was your case? i see no past messages

[restive nest]

thanks, hope you get your account back too 🤞

[scarlet hare]

my account might be gone after the server migration shenanigans in 2022

[light pond]

wait did you actually make a character? like gave them name.
did you press "delete account" button before re-transferring or did anything else?

[surreal frost]

My cs is literally chatgpt... I provided everything needed but they still asking bot questions that has already been provided.

[light pond]

nah. i played since nemesis 1st banner and quitted. i didn't do migration.
but i came back to ToF when Level infinite was still in charge and transferred (before Feb 25th)

[frosty portal]

gonna send a mail to CS again :/

[scarlet hare]

got ur account back?

[light pond]

wait for Neko info. similar case to you no?

[light pond]

i instantly transferred when PWG ToF server was open. no issue

[frosty portal]

now looking for my old acct on my dummy acct
and it's gone there too...

[light pond]

@restive nest
wait did you actually make a character? like gave them name.
did you press "delete account" button before re-transferring or did anything else?

[scarlet hare]

damn they might have thanos snapped the accounts

fkin gacha on account recovery

[frosty portal]

seems I'm starting over 😭

[scarlet hare]

same goddamn

[light pond]

did you create a character? you never talked about your issue

[scarlet hare]

yea i accidentally created a character

wat do?

[light pond]

wait for Neko

[scarlet hare]

zamn aight

[light pond]

same PWG UID in game and transfer page?

btw take screenshots of transfer page. i saw some in here got asked about that by CS

[hexed bay]

I can't recover my old account

[frosty portal]

were you batch 2?

[flint marsh]

i have a question what about steam accounts

are they gonna disappear?

[nova solstice]

Hi! I did my transfer last march 2, do I get to be part of batch 2 of accounts to be transferred?

[frosty portal]

well depend on timezone

[hexed bay]

Yes it was

[light pond]

march 3rd utc +8

[nova solstice]

I'm from ph

[hexed bay]

I played in 2023. From then on I didn't play anymore.

[light pond]

should be batch 2 then

[latent shuttle]

im looking for my account in servers but no luck for now

[light pond]

#transfer-support checked this yet?

[hexed bay]

I already spoke to them

and I also spoke to them via email

[light pond]

you spoke to bot

[flint marsh]

guys i need help

what about Eden server

whats happend to him

[restive nest]

Yeah, I permanently deleted my PWG account and created a new one using the same email, then waited until today

[nova solstice]

I also made a mistake of logging in using gmail at first (i still have not deleted this account), then tried logging in using email and it shows same pwg account, could this be the reason why my account is still lost?

[hexed bay]

yes I said

[latent shuttle]

lets gooooooooooooo found himmmmmmmmmmmmmmmmmmmmmmmm

[restive nest]

I also chose the gender and name for the character

[primal adder]

#1220745418296529008 Event joyful fiesta got no event point

[nova solstice]

Another question, in creating pwg account is it important to not use gmail too just like in the client that I have to login using email?

[wild summit]

how was the way to link the steam account to the perfect world acc?

first create the pw account in game, then link it with the same mail as you used in steam for tower?

and after that you got your steam tower account?

[dense sorrel]

so uhh

if we progressed the game before the account transfer, in my case batch 2, then my previous char will be overwrited?

and the easy fix is to simply delete pwg account and retransfer?

[formal nest]

I recovered my character but character's name is different (it was K4$$ and now, for some reason, is K4$$$ with one extra $). Anyone know what happened?

[buoyant jolt]

Facebook still error?

[mental silo]

maybe you can contact customer service and they might provide you free rename card

[restive nest]

Yes, this is what I did. I progressed on a new account linked with my google account that I used for the old launcher, so I permanently deleted that account and set up a new account, but linking my google account to a different email, and it worked for me

Basically, permanently deleting the account won’t affect your original character

[dense sorrel]

i see, do you use the delete account from account center or is there any other steps to do?

[restive nest]

Delete from account center, then log back in, and it’ll ask you if you want to permanently delete, and just click “confirm”

[dense sorrel]

understood, i'll try this. thank you so much!

[restive nest]

Np, you can ask me if you encounter any more problems

After doing this, just make sure you receive a confirmation email, then wait until ToF announces that batch 3 accounts transferred

[wary shuttle]

Could you tell us more details about the Facebook error?

[crimson aspen]

Transferred during feb 27 and i have read that batch 2 will be transferred during this day but my character in the nova server isnt there yet. Does this mean that it hasnt been transferred yet?

[wary shuttle]

Log in with Steam to the transfer page and you will ask to make a new PWG account there. Make it and just bind both

[wary shuttle]

Check what LI account you transfered

Maybe you used wrong ToF account

[crimson aspen]

its the same

[light pond]

but you aren’t new player right?
.
played ToF via Steam before Feb 25th => open transfer page => log in with Steam => type in email that you want it to be your Perfect world game email => (turn off adsblock and pop up block, check spam/junk mail if no code) receive verification code => “transfer request is submitted” message shows up => open PWG ToF => click “sign in with email” button and type in PWG email that you chose in transfer page => check PWG UID ingame and compare with PWG UID in transfer page => log in if see pink hair / tutorial then Alt F4 (account lv1, there’s something wrong) => if old account, go to settings and bind Steam back

[crimson aspen]

although i havent seen any confirmation in my email that my account has been completely transferred

[wary shuttle]

Then contact CS, provide them your account info and ask do they see any character's there. If not, wrong email

[wary shuttle]

Pwg account gets the confirmation email, not tof main account

[crimson aspen]

ok ok thank you

[light pond]

did you even do transfer page?

[wary shuttle]

So it doesn't tell you much sadly

If you encounter a problem logging in via Facebook and cannot transfer your account:

Try to update the app and change the App Status to Published (https://developers.facebook.com/community/threads/653446630024876/)

If nothing works, ping me here and tell me in more detail about your Facebook problem (which device are you logging in from, how long has this error been, have you tried another browser/device/Internet, and so on)

[polar hound]

Yay got my account back ^_^

[polar hound]

only problem is my character name has a $ at end of it?

[wary shuttle]

Try to check if you got a character name change card

If not, ask CS for it or you can buy it (for.. I think for 300DC? I don't remember)

[wary shuttle]

I know, but I need more details

Like in the message I just pinned

I need to understand if it's only for some people or for everyone who uses FB

[polar hound]

I don’t think I have one so I don’t mind buying it @wary shuttle .. also I noticed my menu ui looks different than what others would have now

[wary shuttle]

Oooo, that's normal

You can change it to a new one in settings

I think they changed your name after server merge a year ago, but you didn't play that time so you didn't notice

[crimson aspen]

do i email them and give them my email and pass so they could check it?

[wary shuttle]

Email, PWG ID, character UID, anything you know

It will help them to answer you faster

[crimson aspen]

oooohhh ok ok thank you so much

[nova solstice]

is there a chance to still recover my account when the only UID that I have was before transferring to another server?

[wary shuttle]

You need to find your main tof account email and transfer it

Just make sure it's the right one which has your character

[scarlet hare]

i transferred steam to pwg i cant get my account

[nova solstice]

Thank you will do this to to know if my email contains the account that I used before

[wary shuttle]

Your UID won't help you since you should have a different one now

And when you transfer, wait for Batch 3

And log in into the game using "email login" method

[nova solstice]

Wasnt able to get a screenshot of my new UID after I transfer from a different server before mb

[wary shuttle]

When did you transfer?

[scarlet hare]

feb 27

[wary shuttle]

It's okay. The most important thing is your tof main email rn

[nova solstice]

I have another question, in transferring account (website) do I also login using this method? or can I select the google icon to create pwg id?

[wary shuttle]

Contact CS, provide them account info and ask why it didn't get transferred.
I sadly cannot answer

[nova solstice]

does this change also if the account has been successfully transferred?

[wary shuttle]

No, you good

Now you need to wait for Batch 3

Remember, log in to the game using pwg email, nothing else (not Google, Facebook or Twitter)

[nova solstice]

thanks I did my transfer last march 2 sadly I still cant access my account

[wary shuttle]

Oh, hmmm

Maybe they put you in the 3rd Batch

[nova solstice]

I guess so, I'll try to contact cs as well. Thank you for your help!!

[ripe shoal]

I already claimed the web event theres nothing in my mailbox

[polar hound]

woo got antoria on first 10 pull ^_^

now wondering if I should pull brevey or meryl on the rerun banner

[scarlet hare]

this is the worst transfers ive seen

[bronze dust]

Finally I got my account back

[gleaming quest]

Today is the day guys

Who got their accounts back?

Did it work?

[bronze dust]

Yes it did

[gleaming quest]

Sadly I am at work now

I need to try it out later

[bronze dust]

If you guys still not gettick back ur account, spam cs!

[bronze dust]

Maybe you will get in next batch? When did u do transfer?

[gleaming quest]

26.02

[wary shuttle]

Have you claimed them in game or on web page?
Are you a new player?

[bronze dust]

I see, I think u will get it at next batch. Cos I did it at last january.

[ripe shoal]

In game on new account yes

[wary shuttle]

wait 24h and contact CS

[ripe shoal]

My old account is gone, i already transfered but it just restart when i click the server

I just transfered today so maybe it need time or something

[wary shuttle]

wait, why did you claim it on a new account if you aren't new?

i think you don't even have mail box yet

[wary shuttle]

yes, you need to wait for Batch 3

https://discord.com/channels/932906923236401182/1344023421410869359

[crimson aspen]

oh i got my character back it turns out it was on a different server i forgot that i transferred to a different one back then🤣

[normal rock]

i still haven't gotten my account back, i migrated on feb 25 yet up until now there's still no character on my pwg email

it's frustrating

[hexed bay]

I found my friendship name from my old account

[spice wedge]

I got my account!! 💜💜

[normal rock]

this transfer is annoying, i just wanna play. my account is still gone after i migrated it

[native frigate]

It's frustrating lmao, I don't receive any rewards from the web event, on the discord it's say "recently login" when asking cs "first login" lmao, if from the start I know the "first login" thingy from discord I will closed my game when I accidentally click wrong server 😞.

And the worst part, the
matrix exchange on mobile doesn't need confirmation.

[wary shuttle]

that's why in game event page is recommended

[prisma bison]

MY ACCOUNT IS BACK YEAAHHHHHHHHH

though they added "$" on my name for some reason idk

[spice wedge]

Yea me too lol

[neat plover]

omg got it today as well xdd

[old spoke]

when did last time you login to the game? do you have level infinite account before?

no 1 and no 2 , both generating different Level Infinite account

no 2 linked to game,
no 1 is blank account that need Binding

most of cases people login with No 1, login blank account and transfering blank account to PWG

because you cannot bind it anymore, it was on LI as publisher

[upper schooner]

Hellooo, yeah I did and no I didn't get it back

Actually PwG replied to me that wasn't any high lvl account linked to my email

So I tried transfering it again and nothing, still waiting

[bronze dust]

What rewards? I just got my account back and what rewards u guys talk about? I only get weekly rewards 🥲

[upper schooner]

And now doesn't even match anymore the id numbers

I'm still trying to get any person in costumer service but I'm losing hopes

[normal rock]

oh bro

i just realized something

bro touched my brain

i never had a level infinite account

it was on Google

why did i never thought of that

now i gotta wait weeks again

😭

[light pond]

erm..... u transferred again during this batch 3?
did you delete the lv1 account before transferring?
did you see Neko case near where i pinged you?

[normal rock]

so i would need to sign in my gmail here then migrate(connect) it to pwg?

[old spoke]

yeah

[normal rock]

thanks bro

im dumb

should i delete the level infinite i made first?

[upper schooner]

No I didn't see it and yes I deleted the lvl1 acc

[normal rock]

how to delete?

[light pond]

delete what? monkaS👀

[upper schooner]

even if it was on google, as me, u should have an account to transfer tbh

[upper schooner]

Go to account center, there's the option

[normal rock]

i made an account to level infinite, which was not connected to my tof account who's connected to my gmail

then that level infinite account is the one connected to my pwg

[trail quartz]

Does anyone know why my username changed after the transfer and if I can recover the old one?

[upper schooner]

yes, me too, when I started tof I made my account with gmail

[normal rock]

ohhh

have you migrated it?

coz mine is missing that's why i think i bound my pwg account to a non existent account

[light pond]

wait... you can still create new Level infinite ToF account? 👀

[upper schooner]

if u mean with PwG no, I didn't and I even created a lvl1 account in my stupidity of trying get my old account

[normal rock]

ohh

[upper schooner]

That's not really necessary, even if u create the acc from gmail, u should have an "LI Account"

What I notice is that when I was transfering my account, I loggin my LI account with email instead a gmail
So the second time I tried to transfer my account I did logged with gmail

[frosty portal]

I wonder if it means somebody else took the old name

[upper schooner]

and now the numbers id doesn't match anymore

[frosty portal]

sorry to hear it didn’t work for you 😦

[upper schooner]

yeh im pretty sure I lost the account

[wary shuttle]

When was your last login on old servers?

[upper schooner]

idk why they did this shit system

[frosty portal]

hmm I got the same LI account when logging in both ways but I remember binding it

[frosty portal]

same :/

[old spoke]

yes if you have binding

[light pond]

no. i meant it could be that those with lv1 character accidentally transferred a Li account not the real account that binds with other methods

[old spoke]

what did the CS say on your email?

[upper schooner]

ah, could be

[trail quartz]

The last time I played was in 2.0

[austere saffron]

Got id back?

[frosty portal]

just the auto bot replies
I didn’t yet get a “there is no high level character associated with this account”

[wary shuttle]

they changed names after server merge (a year ago)
you could get a free name change before, but not now

[frosty portal]

ID has always been the same

[wary shuttle]

so you need to buy it

[trail quartz]

I see...

[upper schooner]

@frosty portal are u gonna try play again if u don't get back the acc?

[frosty portal]

like start over?
probably but I won’t get too invested w gear and chars and so on
I do wanna play the 5.0 outerspace world
how about you?

[light pond]

what characters did you guys have?

[frosty portal]

almost everybody lol

Hahaha
I pulled one copy for collection purposes
never matrices

I only spent a bit 🐬

[light pond]

you guys can try Neko case. delete method. but i find it super risky

[frosty portal]

yeah gonna wait and see if I hear anything else from CS first
If nothing hapoens by like batch 5 then I will

[polar hound]

Yeah I used an identity card to get rid of $ and all set now ^_^

Now just gotta look for a crew to join on server

[light pond]

~~ imagine Neko lied ~~

[upper schooner]

Hmmm all the electric characters except for Meryl 2.0 and Nemesis 2.0
and for others elements I had Gray Fox and Lan
I also got fiona for healing and sadly didn't get Nola

[old spoke]

yeah you need to delete 2 times, cause first deletion just put that account on 7 days trial.
but it is better if you delete before contacting CS. otherwise they will go in full circle, checking non existent PWG account

[dense sorrel]

nooooo

in @restive nest we trust

[light pond]

smh i only have standard characters, nemesis and Lan

[upper schooner]

Oh look , I kinda did that 3 days ago

[frosty portal]

I already tried deleting my original PWG acct and making a new one though

[upper schooner]

Deleted the lvl1 account, transfered again my account but this time loggin with gmail in the website and set a new PwG account also, but linked with my other email

[frosty portal]

are you gonna start over Thamy?

[upper schooner]

I wasn't considering but I fall in love with carrot so yeah, im thinking in start over

[frosty portal]

flame main this time :p

[light pond]

asparagus said you guys need to delete twice

[upper schooner]

as I always wanted but couldn't do it hahahaha

[frosty portal]

the thing is, I’m a little concerned that my old acct doesn’t appear as possible to add through friends list anymore
(I was using a new google acct w different ID to check)
it was still there last night before maintenance

[upper schooner]

@restive nest I have a question.
How did u transfered again with the same email? Bc when I tried it didn't let me

[light pond]

when you contacted CS, did you flex your past purchases?

[upper schooner]

oh really? Im gonna ask my friend if he still see my old account, last week he said it was there but idk anymore

[upper schooner]

I actually wanna know how I could transfer with the same email (that one that matches the ID) bc when I go to the main page , doesnt let me transfer with a new pwg acc

[light pond]

sorry i cant help

[night mirage]

i came to say thanks for community support, i can login now

[glass oxide]

help i did not get this on in game mail

[molten haven]

I still don't have my account

[wary shuttle]

Did you use in game or web page?

[glass oxide]

after i got my account back i logged in the game then after i visit the website to collect it the only thing i got is this

[wary shuttle]

you could claim it in game

so now you have to contact CS and ask them where did it go

give them your account info and say them the same thing you told me

[glass oxide]

ok where should i contact them?

[wary shuttle]

email

or in game CS

you choose

[molten haven]

🥲

[glass oxide]

thanks

[molten haven]

what can I do

[rare hawk]

Im finally back

with a $ on my name for some reason

[molten haven]

😭

[wary shuttle]

because your last login was over a year ago

before server merge

[rare hawk]

what I did was transfer every possible email I could've used and then when the next batch of transfer came, log into each one and check

ofc if you don't know your original server then it'll take longer but I alr knew which server I was in

[molten haven]

I am the same, but I still only see Create new account

[rare hawk]

when did you transfer?

[molten haven]

So do I need to find the server I was on before?

[rare hawk]

yes

[molten haven]

yessssssssssssss

[molten haven]

whats is this event

[rare hawk]

[glass oxide]

this

[molten haven]

oh ok

[frosty portal]

oh good idea

[timber python]

Is the second batch transfer out?

[rare hawk]

yep

[mighty laurel]

batch 2 is out!! got my account thankfully

[devout fog]

ok no choice, i must wait of a big update so that i can play again .... maybe, for now they cant help me with the problem of this game

[soft tapir]

2nd batch is out and im still getting frigged :(

[light pond]

sadly can only contact CS again if you did no wrong step. say you are from batch 1 or 2(idk) and give them old account info this time (uid, screenshots, past purchases, logged in devices,...)
.
maybe you can check other servers while waiting for reply in a hope for miracle

[timber python]

I haven't got mine

[soft tapir]

yeah i guess so, i only had one lvl infinite account and checked both servers i played on

[sterile panther]

Excuse me who do i ask about solving issuer relaiting graphics (smoke)?

[timber python]

I had two accounts in tof back in 2022. Both haven't got. I am pretty sure it's mail login

Did the transfer on 27feb

I gave all to them in written mail

I hope I get my account back

It's been 3 weeks of wait now

I am losing patience

[polar hound]

QQ was anyone able to use paypal in game to buy stuff in shop? It keeps looping sign in

[frosty portal]

yeah me neither

[timber python]

The mod hasn't got her account back

[brave crag]

all accounts should work now?

[desert helm]

batch 2 is still on-going. so you may be toward the beginning or end of the batch timeframe

this will be the same for other batches too ^^

[restive nest]

You have to permanently delete the account you already made. To do this, you have to go to account center and click “switch”, then on login screen click delete button. Then log back in to the same account, and it will ask if you want to permanently delete account, and just select “confirm delete”

[brave crag]

how much will it last

[desert helm]

my mistake, batch 2 just ended at 18:00 utc+8 #transfer-support message

follow that channel for the batch timeline chart

[restive nest]

Only permanently delete the account when you are absolutely sure that you are in batch 3, not 2

If you are batch 2, then that means that you should be able to login in no problem

[restive nest]

Nvm just saw the message above, so that means that everyone that couldn’t login can use this method to retransfer their account

[desert helm]

also to note, if you re-authorize the transfer then it will put you in a new batch, of course based on your most recent authorization

[restive nest]

Basically, think of the level 1 accounts as different “save files”, deleting it won’t delete the original file

[tawny pasture]

didnt work for me

[brave crag]

im from batch 2, and what if my account still wont work

[wary shuttle]

contact CS and ask them if you have any character on your account

if you don't have, you probably transferred a wrong tof account

[tawny pasture]

i was playing on it last week, updated it today and now this is happening

when i click to enter the server it keep loading until disconnected

[fresh mica]

Any other server works fine except the one with your main character?

[tawny pasture]

yep, but now it is working after reseting the network settings

idk why but there it is

[fresh mica]

Then its unlikely to have been a message nuke

[frosty portal]

the mod?

I’m no mod lol
just someone with too much time on their hands last week xD

[frosty portal]

I thought this was true but my original account is now gone (I used a google dummy acct to check on the friends list add)

[upbeat violet]

Hello Hello! I played on launch till Vera came out, but then I couldn't continue the main quest, that's why i quit. Now I restarted because of the transfer and all that. Had hoped that the issue had fixed itself but it sadly didn't :,)
Would apprectiate it if someone could help me. The picture is in german it basically says to continue the Main story quest but I continued it until the point where you have to go to Vera already :,(

[frosty portal]

I’m about to bribe CS with a 1k payment if they can get my acct back lol
ok maybe not that much

[real junco]

Open Crossed swords menu and go to gachapon or something like that. Seems to work for some

[frosty portal]

keep me updated on this btw!

[twilit pagoda]

How much progress did you even have? If it wasn't too far in like with titan gear etc you may just wanna restart

[frosty portal]

it’s more just that I had almost every char

[twilit pagoda]

Ah

[frosty portal]

and now can’t guarantee them back cause standard banner

[upbeat violet]

I'm sorry what do you mean? Like where do I find it?

[frosty portal]

but not a whale
just been playing since launch day

[twilit pagoda]

I see well hopefully you get it back then

[real junco]

This one. Then should be in casual menu. You basically want to force a teleport to Vera

[true pine]

update your graphics driver

[real junco]

I'm not sure what happens from there, but I'd suggest going to Silver Coast Lab and see if it continues on with the story like it's supposed to

[true pine]

i have to re-learn how to play this game cuz its been too long

[upbeat violet]

Still tells me to continue the main story quest

[fleet prawn]

has anyone with the missing character issue gotten their stuff fixed yet? i wanna know if there is any hope for me

or if i have basically been soft banned from the game for the crime of existing

[frosty portal]

what batch were you?

[fleet prawn]

should have been first

[frosty portal]

several batch 2 folks got their accts back
not everybody though 😦

[fleet prawn]

i transferred way before the 25th

[true pine]

i got mine back

[real junco]

Okay...last option that worked for a few people is the same idea, but try Tiane Bazaar this time. If it doesn't work, I'm not sure. You might have to contact CS...

[upbeat violet]

This one worked but still no Vera🥲 Or do I have to go somewhere on Tiane Bazaar?

[sterile panther]

And how do i do that?

I can even go VC and screen share
Sidenote im on phone samsung s24

[upper schooner]

Ohhhh, then you can go to the transfer website and do all the process with ur gmail again?

[true pine]

oh if youre playing on a phone, RIP.

cuz you cant update drivers on a phone.

[restive nest]

yea, I did this process like 5 times, but it worked when I used a different email for confimration code

[thin furnace]

I got some form of account transfer but my username is wrong, level reduced all the way to lvl 12, and all my weapons are gone. Did this affect anybody?

[sterile panther]

I was told by support to go here and ask for smart people

Worst part is the phone is new not even 1 year old

And i have not gotten pingged in DM for livestrim on ways to fix it

[true pine]

well there isnt really a way to fix that on a cellphone. make sure your phones fully updated probably and thats about it.

[restive nest]

I was so worried that I had already lost my account since I repeated the permanently delete then retransfer process so many times, but eventally it worked

[sterile panther]

How is this possiable

[upper schooner]

your old account was with gmail?

[restive nest]

use same gmail login, then when asked for confimration code, try a separate email

[restive nest]

ye

[frosty portal]

for LI or PWG?

[restive nest]

for LI, use original login method, for PWG, you can use any one of your emails

[true pine]

Galaxy S24 right? should be in your settings app scroll to the bottom should be "Software update" or something

[upper schooner]

yay, bc I have one question

[frosty portal]

interesting
ok I might try it on a different email then

[upper schooner]

when you're loggin in infinte levevl, you choose with gmail right?

last time choose email idk why lol

[frosty portal]

is your LI email binded to your google?

[upper schooner]

Noup

[restive nest]

oh, nvm I use google

[frosty portal]

then it is treated as a different log in method
if binded then it is the same

[frosty portal]

was yours binded?

[restive nest]

binded to LI pass?

[frosty portal]

google binded to email

[upper schooner]

sometimes my friend tried to use my gmail as LI account and always creating a new acc xDDDDD bc he's not used to choose google

[restive nest]

however, when you login during batch 3, using the email option, login using the email for the confirmation code, not for your LI account

[brave crag]

thanks every1 for help, my acc finally works!

[upper schooner]

i'll try delete again today those pwg account

[frosty portal]

so I just logged back in on my dummy google acct
and this time my old char was still there waiting to be added in friends list!
so weird how it wasn't there this morning

[restive nest]

nice!

[frosty portal]

so should still be possible

[sterile panther]

Its not that
I wish it was

[frosty portal]

what worked for you?

[frosty portal]

@restive nest was yours binded google to LI pass?

[true pine]

well thats really the only thing i can tell you unfortunately. if the game doesnt work properly the game doesnt work properly.

[upper schooner]

I didn't get this

[brave crag]

ive just transferred it and waited

where is that web evwent

[restive nest]

Idk, I don't think it was, but I'm not sure

[true pine]

well, actually you could try lowering all the games settings.

[restive nest]

basically, when logging back in after batch 3, use the new email to login

[real junco]

I don't think so. Not sure though, those that it worked for never said anything specific 😦

[true pine]

actually go to the games graphics settings and set everything to the lowest settings.

[dreamy flame]

are they already working on batch 3?

[upper schooner]

u mean in the game?

[restive nest]

I assume you already know not to use google login for PWG launcher right?

[restive nest]

yes

[upper schooner]

Ohhhhhhhhhh I see why, thaaaaat I didn't try last time, I'll today

thank uuuuuuu Neko

[frosty portal]

looks like we have til March 10th to get in a batch 3 transfer request

so if I don't hear from CS before then I will try it again too

[true pine]

damb bro

you been through it

[restive nest]

np

[dreamy flame]

wdym

[upper schooner]

I'll try today when I get home and let u know what happens

Im tired of CS lol

[restive nest]

btw, you gotta wait until batch 3 tho

[sterile panther]

Ill wait till i get DM and pinged by some technician

[frosty portal]

check schedule in pins

[dreamy flame]

im kinda clueless cuz theres utc+8

[frosty portal]

yeah it's CN time

[true pine]

welp gl then.

[dreamy flame]

and i did transfer at 3 am

[restive nest]

after creating the new account, don't try to "fix" it before batch 3, just wait until they announce transfers completed on Twitter(X)

[upper schooner]

okay!

[dreamy flame]

utc

[upbeat violet]

hmm, thank you for your help though, then I will just wait if someone else can help me🫶

[dreamy flame]

4th of march

[upper schooner]

Got it, will do

[dreamy flame]

so i should be in 3rd batch tne

then

[frosty portal]

"fix" it?

[restive nest]

yes

[real junco]

Goodluck! Hope you get it to work!

[restive nest]

like don't try to mess with it

[dreamy flame]

bruh its been already 3 days waiting im goin crazy

[frosty portal]

I'm just so relieved my old char appeared again 😅 there is still hope

[true pine]

orlly?

[restive nest]

you mean you got your account back?

[frosty portal]

no on friends list add

I made a google acct to check

[restive nest]

oh nice, that means if done correctly, you can get your account back during batch 3

[sterile panther]

Because testing on devices should be part of quality control and i do not get it how did they missed this graphic issue on a newer device(guess they are flooded by transfer issues)

[true pine]

Fair enough, ey i mean theres no hard feelings.

[frosty portal]

I’m pretty sure this game would make my phone explode tbh

xD

[true pine]

it definitely would make mine explode. thats why i play on a baller gaming desktop

that i custom built myself

[frosty portal]

I move around too often so I have a gaming laptop

[true pine]

Fair

[sterile panther]

Well funny part is that i did not had this smoge problem on redimi 12 phone and that phone literally exploded when trying to run tof

[true pine]

i used to game on a laptop too but i thought i blew it up. (come to find out later i didnt)

[frosty portal]

blew it up? damn xD

[sterile panther]

Combusted explosion

[true pine]

yeah streaming genshin to twitch then bam the screens turned black and the GPU failed.

[true pine]

sheesh. thats wild

[knotty bluff]

Is the batch of account transfers already finished? Because I still cant find my character x_X

[true pine]

i think it was done last night

i got my characters back

[restive nest]

batch 2 is finished, you have to wait for batch 3

when did you transfer you account?

[knotty bluff]

Well I have no idea on which server I played back then but then again I should have been in the 2nd batch, I transfered my account on the 1st of march

[dreamy flame]

bro i have a question

[knotty bluff]

Do I get like an additional info once my account was transfered successfully?

[restive nest]

you get an email from PWG

do you know your old UID?

[knotty bluff]

If its the endless stream of numbers from the level infinite account then yes, if not then no :X

[true pine]

no this would be the actual ingame UID

[restive nest]

do you have any screenshots from the game?

[restive nest]

yeah?

[knotty bluff]

Unfortunately not, a lot has happened when I stopped like years ago, thats my major problem :S

[true pine]

cuz really if you dont have that or a screenshot the only thing you can do is try logging into every single server

[restive nest]

yep...

[true pine]

ah yeah just try logging into every server. Alt+F4 on frigg scene

[restive nest]

if you transferred correctly on march 1st, you should be able to login in if it's the right server

[knotty bluff]

So once I login on another server, do I actually have to enter it to see if a character was there or is there some info I can find out elsewhere to not alt f4 every time?

[restive nest]

I actually went through the frigg cutscene and created a new character under my account, and then permanently deleted it, and it worked

[true pine]

well if you have a character on that server youll get a load screen. if you dont have a character youll get Frigg scene right away

[restive nest]

there's nothing else you can do other than trial and error

[dreamy flame]

you sure that if done at 2am of 4th march still counts as 3rd batch

[restive nest]

yes

[knotty bluff]

Alrighty then, time for some swapping back and forth, thanks for the help 😄

[true pine]

Lucky

[dreamy flame]

and when they will transfer acc i will get email right?

[restive nest]

here

[frosty portal]

hey I have a question
can you only find people in the friendlist if they are on the same server?

[restive nest]

yes, you should recieve an email from PWG

[true pine]

probably yeah. but idk

[dreamy flame]

ok thx so much bro, at least now i feel more safe

[restive nest]

np, hope it all works out for you too

[dreamy flame]

we will see xD

[frosty portal]

I checked by making a char on a new server on my dummy acct and you actually can

I think
maybe I need someone else to try adding me

[knotty bluff]

Man I think Ill just start fresh, been through 10 servers and its already tedious 😂

[frosty portal]

I might as well try em all again just in case

they don’t wanna give my acct back
but I am not going down without a fight xD

[knotty bluff]

I dunno, I invested hard into nemesis back then but then quit it so I think not too much is lost anyways 😂

[true pine]

fair

i got a maxxed out cocoritter pretty much entirely F2P

Coco will always be my fave.

[twilit pagoda]

Restarting would be easier

[dreamy flame]

yeah i did an acc in the meantime and damn, its easy fr

[knotty bluff]

Oh crap I found it, I just went for the coolest server name and here we are 😂

Thanks for the help once again 😄

[twilit pagoda]

😆

[dreamy flame]

662 days, lol

[true pine]

Baller, Congrats

[upper schooner]

@frosty portal my friend said he doesn't see me in his friends list, never did (I miss understood lol)
He saw my acc in mentoring but he can't interact with me

[dreamy flame]

can someone tag the transfer channel? i dont see it

and idk why

[twilit pagoda]

#transfer-support message

[dreamy flame]

thx

[jade siren]

Hello, following the problem of transferring my account, I was unable to connect for 10 days, it has just been restored today. So I lost 1000 crystals. How can I get them back?

[twilit pagoda]

Monthly pass?

or wdym lost 1k?

[jade siren]

pass

[frosty portal]

sorry for all the pings 😅 I’m reading through your messages again to make sure I understand fully
so I actually deleted and retransferred but I used the same email for PWG both times (same email as on my LI acct) got different PWG ID tho
I’m wondering if that is the reason it didn’t work? Has to be a new email?

[jade siren]

Monthly pass

[twilit pagoda]

Contact CS and show them that

[restive nest]

It should work if you retransferred just now, so you should wait until batch 3 drops. As for the different email, idk if the separate email is fixing the issue, it just worked for me though

[frosty portal]

oh I meant I did that before (on Feb 26th)

and no acct

[restive nest]

Ye, I had the same issue

So I retransferred using same google login, but diff email and it worked

[gleaming quest]

Finally at home I need to try it out nowwww

[frosty portal]

ok makes sense thx so much
gonna wait a couple days to see if I hear from CS, otherwise I’ll do that before the batch 3 deadline

[restive nest]

Once you retransfer, if you login in to the account, it’ll still run the frigg cutscene, so don’t worry if it does happen

I literally had the frigg cutscene until it suddenly worked last night

[unreal quarry]

[steel robin]

Hello

In the event glistening Stars I purchased Venus lucky card but it did not activated, for you kind support on the matter to fix it

[restive nest]

Tbh, CS will just tell you to wait until batch 3, as they have told me at least 4 times already, but this is the only thing you can do: wait

[gleaming quest]

@frosty portal yours didn’t work?

[twilit pagoda]

Try relogging completely? If that doesn't work I say contact CS.

[frosty portal]

nope

[gleaming quest]

Oh sadly what now?

[steel robin]

How I tried on X and i couldn’t find a place to send anything to them

[frosty portal]

delete and retransfer w different email

if I have to fight until Apr 25th, I will

[gleaming quest]

You can do it 👍🏼

[twilit pagoda]

In game there is a option that says customer service, somewhere in settings iirc

[upper schooner]

I have a question 🤔 like 4 days ago @restive nest I deleted , permanently, the acc I made by accident. Then went to the website and this time logged with gmail (aka google as I used to do) in my LI account and created with another email my new PWG account to transfer again.

Since was just 4 days ago, should I just waint until batch 3?

sorry to bother u haha you're the only one who made the same as me and fixed the problem

[frosty portal]

what time did you transfer? if on march 2nd
then convert it to CN time

[steel robin]

I tried but the bot is looping me around then tells me a have to contact the CS 🥲 even there website doesn’t have anything about CS

[twilit pagoda]

There is an option that says contact us

I tried the other day and it worked fine

[frosty portal]

I wonder if I need to delete my google acct too (with different PWG ID), could that be interfering somehow

[gleaming quest]

Mine also didn’t work

[upper schooner]

Actually march 3

[upper schooner]

if is different I think yes

[restive nest]

If it hasn’t worked, then yes, wait for batch 3

[upper schooner]

and in CN was already march 4

[restive nest]

Ok then definitely batch 3

[upper schooner]

okay okay, still I'll check the PWD ID

[restive nest]

I was trying to login using google and email login each time, so I was creating 2 characters, and I permanently deleted both, but idk if having the other one will affect anything

[gleaming quest]

Maybe

Should I just give up?

[restive nest]

When my account transfer worked, I had another level 1 account, but when I logged in yesterday, it automatically got deleted or smth, cause I don’t see it now

[gleaming quest]

Facebook still doesn’t work

[frosty portal]

a lvl 1 acct through google?

[restive nest]

Idk how to fix for Facebook since I used google login, but there could be some people that used Facebook and fixed the issue that you could get help from

[gleaming quest]

HAS SOMEBODY USED TO TRANSFER THEIR FACEBOOK ACCOUNT PLEASE HELP ME

[restive nest]

Yes, I had two accounts, one using email (correct) login, and one using google login (using same email as I used in old launcher)

[frosty portal]

but did you delete the google one or was it automatically deleted?

[frosty portal]

I’m sorry bro :/ I don’t think many people use facebook
but we still have over a month to wait for a fix

[gleaming quest]

Yeah I know but I am getting anxious 😅

[rare hawk]

if you have a ss or your old UID, you can see if support can help transfer

[restive nest]

I deleted it all the other times, but when it actually worked, I had another account logged in using google

But I don’t see it anymore

[frosty portal]

ohhh I see
so you did multiple times

[restive nest]

Ye, I permanently deleted at least 5 times

[gleaming quest]

I will try it again thanks

[restive nest]

And I sent 15 emails to CS, all with replies

[frosty portal]

you’re the best neko
so patient with us xD

[twilit pagoda]

Has anyone tried using chatgpt to translate it to Chinese? Perhaps they have a hard time understanding 🙃 just a loop of confusion 😆

[steel robin]

Thanks, i did send it and I hope they respond quickly, many thanks bro

[restive nest]

Nah, I just want to help at least the people with the same issue as me

[frosty portal]

it’s a good idea
maybe include both an Eng version and a CN version

[twilit pagoda]

Yep!

[gleaming quest]

Ohhhhhh good ideaaaa

I will try to use that

[twilit pagoda]

Hopefully it works!

[gleaming quest]

I hope so too

[deep smelt]

I've been struggling to get my dragon gold to fall for a while now. And I'm not having any luck unlocking it.

there is a secret something to unlock it😂

[final loom]

Hey @wary shuttle wanted to show you this (i played earlier a bit, but i wanted you to see how many days i've missed)

790

[feral hatch]

bro they messed up my account transfer again 😭 i fckn hate these stupid companys ngl

[wild summit]

@wary shuttle but there is no reason to link it to steam if you already have created a pw account that has your character from the transfer right?

[frosty portal]

same 😦
gotta try again in batch 3

[feral hatch]

yeah

suck to suck lmao

[wary shuttle]

god daaaaamn

[feral hatch]

I ain't giving any more money to these guys smh

[wary shuttle]

2 years

[final loom]

And 2 months

But thanks god i have everything back

• i've got Antoria C2 (the transfer saved my OLD pity from 2 years ago )

[frosty portal]

will you try the delete and retransfer method?

[final loom]

@frosty portal You don't have your account back ?

[frosty portal]

Nope
still frigg

account still exists (at first it didn’t and I got so spooked)

[final loom]

hope it's not related to y'all creating characters on your transferring account

[frosty portal]

Neko got theirs back just fine

[final loom]

alr

[frosty portal]

so who knows tbh

[final loom]

Fr i was surprised to see my old titles, my old profile banners and especially my old limited pity

When i saw 70/80 i was like "How tf is that possible ?"

I just wanted to see the new pull animation

[frosty portal]

oh nice
I’m surprised you quit right before reaching it xD

[final loom]

Then i got 2 times Antoria, i was like "the heck is going on ?"

Then i've got the new Meryl

And i realised the game just wants me to whale again

Thanks god i'm not hooked to this game anymore

so i won't whale again

[wary shuttle]

@gleaming quest on mobile or pc?

[gleaming quest]

I have this game on mobile and pc and I also tried both it’s not working

[wary shuttle]

i don't use FB, so i don't know what they mean by "Published"

try to check the link

[gleaming quest]

Yes I will try

[gleaming quest]

@wary shuttle nope it didn’t work

@wary shuttle I tried to log in with my iPad, my phone and on my pc they all don’t work every time I want to log in this message will come if I click on ok then it goes back to the start where I need to log in and says sign up canceled

[mental silo]

that is for developer mode. but you can try forward this issues to level infinite side so they might have idea to dolve it

[gleaming quest]

I tried to email them but they said I should contact the new support mail

I feel like I am always in the loop and can’t go on

Wait lemme find the mail

[mental silo]

u try logging on level infinite fb option right?

[gleaming quest]

Yes

[mental silo]

thats should be their responsibility

[gleaming quest]

This is what the wrote

Maybe I should write a new one?

[mental silo]

so either a lot of ppl spam sending to them(level infinite) or again forward to pwg, saying cant login the level infinite with fb option, say to them to help forward the issues and with the suggested solution to level infinite

[mental silo]

yes keep doing that, they just let go from their responsibility. so keep pushing them

[gleaming quest]

Could you maybe help me write the mail? I am not native English speaker and I really want to write a good mail

[mental silo]

me too xD

maybe ask mod for suggestive words

[gleaming quest]

I will try to ask ChatGPT 😂

[mental silo]

tbh pwg can sue level infinite for this kind of dmg if its within the contract of handing over the data

[gleaming quest]

And I will sue them both for loosing my account for nothing doing something right 😂

[mental silo]

but going against big tech company required huge ball of steel

[gleaming quest]

Yeah that’s true

I will not loose my hope and hope that they will fix this

[frosty portal]

yeah tencent (LI) has tough lawyers for sure

would be an awesome “f you” if they sued them and won though lol

[gleaming quest]

To the native English speaker is this good?

dear support team,

I hope this message finds you well, I am writing to inform you that I am experiencing an issue with logging into level infinite using my Facebook account unfortunately I receive an error message „The feature is not available“ when attempting to connect.

Could you please look into this issue? I would appreciate any assistance. You can provide to resolve this matter.

Thank you for your attention to this issue. I look forward to your prompt response

Best regards
My name

[frosty portal]

do you mean “writing to inform you” and “logging into LI”?

You should provide a screenshot of the FB error